Best Western Hotel Grants Inn, Grants

This hotel is not up to Best Western Standards. We stay at Best Westerns all the time and have not yet been at a worse one. The rooms are small: there aren't even two chairs for two people to sit; no table. The closet is a cubbyhole entered through a sliding door squeezed next to the bed. The bathroom is equally small, no tub, only a narrow shower. There is only a single bathroom switch for light and fan, so you have to tolerate the very loud, cheap fan if you want light. Everything seems cheap: just a throw rug between the beds on a fake wood floor; the sparse furnishings contribute to the hard-synthetic feel of the place. Instead of curtains there is a window shade. The cheap door has a big gap to the floor and lets in the noise and light from the hallway. They accept pets but there is no reasonable place to walk them. The beds are comfortable, but that's not enough to make up for the sparse austerity. For the price one feels a bit taken.

BestWesternHotels, Corporate at Best Western Grants Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

When traveling, the best surprise is no surprise. This is a well maintained, well run, newer Best Western motel. Clean, comfortable room. Efficient check-in, acceptable breakfast. We'd stay here again without a second thought.

Very clean and king bed was great. Desk staff were friendly. Breakfast was very really good but had to walk outside to get to front desk and breakfast area. Only complaint with otherwise excellent remodel was $50 toilet in room. Won't last long.

We were put into an adjoining room: 115-A. A couple had checked in on the other side just moments before us. The guest in the adjoining room was speaking very audibly and my husband's splitting headache caused me to wish for some peace and quiet. The young man at the front desk denied the place has adjoining rooms when I called the front desk. (The "A" printed on our receipt suggests otherwise). I then took matters into my own hands, knocked on the inner door and the guest answered stating she was talking to her father who is hard of hearing. It was apparent that the designer of the remodel was not familiar with optimal room layout. The room still smelled of fresh paint and flooring and our dog began coughing as soon as we brought her in. The bathroom had a very small vanity, the shower enclosure had one tiny shelf and there was only a circular rack for a hand towel with cubby holes for the exactly two bath towels, two wash cloths and no floor towel. We did have 3 hand towels. The room was laid out like a narrow box car and the 300-plus channel direct tv came with no channel guide save an on-line rolling guide. There was a small round table for one overnight bag and the closet held the kind of hangers that fall out if you move them aside. There was no logical place to locate the folding bag holder and the ceiling of the closet was low enough that hanging clothes would not allow access to a suitcase placed inside the closet. The clock did not work - setting the correct time was not possible even for the techno-savvy member of our group. We unplugged it rather than risk an ill-timed alarm. There was coffee in the lobby, detached from the guest rooms. The coffee was cool. In contrast, the beds were very comfortable. Therefore the third star. The room with taxes and pet fee was $30 higher than the highly commendable LaQuinta room we shared the night before. The location was very handy from I-40. There was protein available for breakfast and the eggs quite palatable and the link sausage plenty mild and the hashbrowns were delicious. I was awakened a number of times by the sound of room doors slamming shut.

This is a really new motel right off the highway and near some fast food places. Typical Best Western in terms of VERY comfortable beds, good breakfasts, and cleanliness. Staff is professional and helpful. Breakfast was very good. I'm very happy to see the crockpot type oatmeal and "fixings" (raisins or craisins, nuts, etc.), not so happy to see packaged hard boiled eggs. Only problem. Horrendous glaring all cold florescent lighting, .

Bed was very comfortable, room was clean, shower was awesome. The breakfast, however, was terrible. We came in one hour after it started on a Monday. Everything needed to be restocked. The woman who tended to it thought it was more important to sit on her butt and drink coffee. If a guest has to remind you to do your job, then maybe you shouldn't have it. Plan ahead for eating breakfast out.

We enjoyed our stay at this Best Western. It had been refurbished and they did a good job. However, the door was stuck to our room so the hotel staff told us we had to push it hard with my shoulder to open it. I had a coupon when I checked in and they told me it was the lowest rate available. After checking in I found out that the online rate for a senior was cheaper but they would not honor it. The breakfast was good except the scrambled eggs were dried out crumbles.

Nice Hotel. Right off the highway with a gas station right next door and a Denny's across the street. Staff was very nice. The room and hotel was very Clean. Our room was just painted and everything seemed new. The pool is open from 10am - 11pm. The only issue I had with the place is that the lobby is in a separate building so you have to go outside and walk about 200 feet to eat breakfast.

Newly remodeled. Walk in shower (no tub) sliding door. Very nice. Beds were comfortable and rooms were very clean. Parking is accessible via look by or hall door which is great for luggage, rooms seemed quite. Note that lobby/check in and the dining area is separate from the actual building with rooms. Check in and then park at motel building. Breakfast is a 50-75 foot walk. Not bad but different from most. I still would stay there again.

Newly remodeled and done right! Exceptional front desk service. Plenty of parking and easy access to Hwy 40. Very nice indoor pool. Restaurants and service stations close by. I highly recommend this Best Western.