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Best Western Hotel Beacon Inn, Grand Haven

4.5/5  - basé sur 542 notations.
1525 S Beacon Boulevard, 49417-2612, Grand Haven, United States - See map
Best Western Beacon Inn - Exterior The Best Western Beacon Inn is ideally located in the center of Grand Haven. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

As TripAdvisor’s® #1 voted hotel in the Grand Haven area, the Best Western Beacon Inn is definitely the perfect destination spot for you! We’re the closest Grand Haven hotel to major attractions at just over a mile from the Grand Haven State Park, Lighthouse and Downtown area. Come enjoy the beautiful award winning beaches, the world’s largest musical fountain, the many nature trails and bike paths, and Grand Haven’s unique restaurants, shops and bars. The Best Western Beacon Inn has the largest rooms and beds in our area with either one king bed or two queen beds per room! All of our rooms have 40-inch flat screen HD smart TVs, free high-speed wireless internet, refrigerator, microwave, iron, hair dryer and single serve coffee maker. Our complimentary full hot breakfast is served daily from 6 a. m. until 9:30 a. m. and includes build your own breakfast sandwiches with meat and eggs, yogurt, cereal, pastries, make your own waffles, fresh fruit, 100% Arabica coffee, juice and much more! Come enjoy a swim in our indoor heated pool or a relaxing soak in our hot tub open from 8 a. m. until 10 p. m. for everyone and from 10 p. m. until 11 p. m. for adults only! Our fitness center is optimized for a healthy workout and is open from 6 a. m. until 10 p. m. daily. Our unique property setup allows for some interior access rooms and some exterior access rooms. Come enjoy a king whirlpool or two queen room with exterior access which allows you to park in front of your door and allows for more privacy. Or, if you prefer to be in the same building as the indoor heated pool, breakfast and fitness center, enjoy an executive king or a room with two queen beds with interior access. If you’re in town for business, consider one of our business king suites. Its extra space in the room allows for a comfortable environment for conducting any business you need to complete. You’ll find the Best Western Beacon Inn the perfect hotel for your business trip.

Best Western

Hotel Beacon Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 542 guest reviews
NOTE ISSUED
Excellent
287
Very Good
170
Average
56
Poor
18
Terrible
11
REFER TO NOTICE
Business Business
59
Couples Couples
160
Family Family
241
Friends getaway Friends getaway
50
Solo travel Solo travel
14
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect Spot to Stay in Grand Haven"

5
05/11/2018

I was surprised to get this room at such a great competitive rate during my recent trip to Grand Haven. The rooms were very large for a King bed and affordable priced! It also wasn't too far from the main area downtown so it was easy to get there and back without any issues. I definitely recommend picking this place if you need an inexpensive option that's worth the price you pay as inside was modern and everything seemed very new and fresh.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for such an amazing review! We're so happy you enjoyed your time with us so much! We are so excited to see you again soon!

"Comfy hotel in Grand Haven!"

5
04/11/2018

The Beacon Inn was great. The staff was friendly and the hotel was very clean. They keep everything very nice. The bed was by far the most comfortable bed I've ever slept in (other than home). That alone will get me back when I'm in Grand Haven again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so happy you enjoyed your stay with us! Thank you for your awesome comments on our beds! I'll be sure to pass it on to the boss! We're looking forward to seeing you again soon!

"A little disappointing"

3
23/10/2018

We were told the room was on the courtyard, so we presumed there was a patio area with some lounge chairs, perhaps an umbrella for shade, but it's only got a disappointing view of the floodplain behind the hotel. The room was clean, and roomy, but smelled of stale smoke unfortunately.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that you didn't enjoy the Courtyard section. It is our most popular section in the warmer seasons, but it can get very wet if it's raining. Also, thank you for letting us know about the scent in the room. We will address that immediately. We hope to see you again soon!

"Very Clean Quiet and and a varied breakfast. Plenty to eat"

5
22/10/2018

Would recommend. We all enjoyed our stay. The staff was friendly. Rooms were a good size and clean. No odors. They had a large selection of food for breakfast. The hot tub was great after a long day of walking sight seeing.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased you enjoyed your stay with us. Thank you for all of the kind comments - I'll be sure to let the staff see. We look forward to your next visit!

"Nice place, good stay"

5
22/10/2018

Stayed for two nights during a business conference. Friendly staff, clean room, good breakfast,checkin and checkout very quick. Have had not-so-great experiences at some Best Westerns in the past, but this one was very good and I would happily stay here again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so happy that you enjoyed your stay with us. We appreciate the kind words about our staff and breakfast. I'll be sure to let them see your comments. We look forward to your next visit!

"Nice budget option"

4
18/10/2018

We stayed in the main building, and if you aren't familiar with the various options at this hotel, definitely do your homework and read through the reviews. There are three other buildings (two one-story motel-style buildings along either side of the main hotel, plus a larger two-story building in the back) that all have exterior entrances. I did not see the inside of these buildings, but I'm not a fan of exterior entrances, so we requested the main building. Plus, we were staying in the fall, and I didn't want to have to walk outside to get to the pool, which is in the main building. Speaking of the pool, our kids loved the water temperature. There were always towels available, and it was never crowded. Our room was larger than expected, and was clean and modern. The king bed plus pull-out couch was perfect for a family of four. The kids enjoyed the fact that they had their own TV, and I appreciated the fridge and microwave. Breakfast was the only thing that was just OK. I'll admit that there was a good variety of fruit, cereals, yogurt (including go-gurt tubes for the kids, which you don't usually see at hotels), bagels, pastries, etc. However, the hotel-style powdered eggs that were served each day were pretty gross. The breakfast would be so much better if they switched to real eggs.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! Your kind words are appreciated. I will be sure to let the staff see. I'm sorry that you didn't enjoy the eggs at our breakfast. They are liquid, but I will definitely look into what we can do to improve the selection. Thank you for letting us know. We hope to welcome you again soon!

"Friendly staff, clean rooms, great location"

4
16/10/2018

Great place to enjoy the local attractions and events. The staff is always friendly and helpful. Rooms are clean and a great selection for breakfast. Hotel is close to town for dining, shopping and sightseeing.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. I'll be sure to pass your kind comments on to the staff! Thank you for mentioning our close location to the attractions in our area! We look forward to seeing you again soon!

"Friendly staff ever!!!"

5
09/10/2018

My cousin and myself as well as our mom's, age 85 and 80, stayed at the Best Western Beacon Inn over the weekend of October 5, 2018. The staff couldn't be more friendly and caring, they were absolutely AWESOME!!! Rooms were clean and very comfortable. The hotel is only about 15 minutes from Muskegon. We had a wonderful weekend and would certainly stay here again and again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Wow! Thank you for that awesome review! We're so pleased that you enjoyed your stay with us. I will be sure to share your wonderful comments with the staff - I'm sure it will make their days! We look forward to seeing you again soon!

"Need two ratings"

3
04/10/2018

The room and accommodations need a 5, the breakfast needs a 1 or 0. We enjoyed our night in the room which was comfortable and the TV had a new clean remote. The breakfast needs a 1 or a zero. The coffee is made from coffee concentrate which is nasty. We left for another breakfast and coffee option and returned for checkout. Factor a breakfast at another location into the room rate.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're pleased that you enjoyed your room, and sorry you didn't enjoy our breakfast. We hope to see you another time!

"Excellent Hotel"

5
30/09/2018

We stayed here over a weekend and were very satisfied. Our room was plenty large and the king bed very comfortable. New furnishing, clean and tidy. The breakfast bar was pretty good. We did not use the pool or hot tub but they looked nice. I'd stay here again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We work hard to ensure each guest enjoys their stay with us and we're so pleased that you did! We look forward to your next visit!

"A great little hotel in Grand Haven"

4
26/09/2018

We have always had good experiences at Best Western properties and Beacon Inn did not disappoint. The hotel was easy to get to. The facility was clean. The rooms were comfortable. We enjoyed our stay.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us! We hope to see you again soon!

"Excellent service"

5
13/09/2018

Have stayed at this specific hotel in Grand Haven at least once a year for the past three years. The staff are always very friendly and rooms in the main hotel building are very clean. We have stayed in the offsite building but prefer the main hotel. Great proximity to all things Grand Haven.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so happy that you continue to stay with us! Thank you also for the kind words about our staff! I'll be sure they all see it. We look forward to seeing you next time!

"Overpriced"

1
12/09/2018

Basically a motel that calls itself a hotel. No staff was present at check in or check out, no rewards offered (and I'm top tier) and the jet tub was the only positive thing about the stay. Disgusted and disappointed .

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're sorry that you didn't enjoy your stay with us. We are the Best Western Beacon Inn because we have both hotel and motel style rooms to better service our guests and their needs. I'm so sorry that there wasn't someone present immediately at the desk. Sometimes staff is pulled away to assist other guests, I'm sorry that happened when you came to check in. We'd love to have you come again!

"Our go to place"

4
08/09/2018

Once again a wonderful experience staying here at Beacon Inn. Wonderful staff and a beautiful place to stay. They have updated pretty much everything. Easy to get to and everything is relatively close by. You won't be disappointed.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so happy we're your "go to place"! Also, thank you for mentioning the updates - it's been a lot of hard work, but worth it when we see how happy our guests are with it. We look forward to seeing you next time!

"Best Western making a comeback."

4
06/09/2018

After years of decline in the chain, They are making a strong comeback. Stayed 1 night in a king single. Plenty of room, comfy bed, nice breakfast, clean, & reasonably priced. Have a nice building with pool, fitness room & rooms besides old fashion outdoor rooms. 2nd Best Western we used this trip & will try others.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We appreciate your comments on all of the improvements we've been doing! It's been a lot of hard work, but it's worth it when we see reviews like this! We hope to see you again soon!

"Weekend trip"

4
30/08/2018

Hotel was freshly remodeled and very clean Good satisfying breakfast was included. Staff was friendly too! Hotel was very close to the water and downtown shopping area, along with any other store that was needed. Theatre with 9 shows we're close by if weather doesn't cooperate.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We appreciate you mentioning the remodel! Also, thank you for mentioning how close we are to the beach and downtown area. We're so pleased that you enjoyed your stay with us and hope to see you again soon!

"Anniversary Stay"

4
22/08/2018

Room amd staff were nice, breakfast was good, room could've been cleaner. Leftover sushi from the previous guest was in the fridge and standing water in the tub. Location to Grand Haven was good. Nice secluded parking on the side of the hotel.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're pleased that you enjoyed your stay! I'm so sorry you encountered issues with housekeeping. I've shown the head housekeeper this and we will work harder to ensure it doesn't happen again. Thank you for letting me know! We look forward to seeing you again soon!

"Nice!"

4
20/08/2018

We have stayed here before and have always enjoyed our stay. We were in the back, which I believe is newer. Breakfast was great. Good choices! Wish we could have stayed longer, one night not enough. Be back someday!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. We have recently done a complete remodel to the lobby and many upgrades to the rooms as well. We're happy you like them! We'd love to have you come back for a more extended vacation! We hope to see you soon!

"Great stay"

5
16/08/2018

Great location, the staff was very friendly and wonderful. Nice room in the court yard, great breakfast. When we checked in was told we were upgraded, was able to check in early also. Very friendly atmosphere. I highly recommend staying here.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so happy you enjoyed your stay with us! The courtyard section is definitely my favorite - I'm so pleased you enjoyed it too! We look forward to seeing you again soon!

"Convenient Location & Good Breakfast"

4
14/08/2018

We stayed at the Beacon Inn for a last hurrah vacation before school began. There are a few options as far as buildings to obtain a room. We stayed in the newer main building with our two young kids. The room was nice and clean and our stay was very pleasant. The breakfast had the typical hot and cold options, and everyone in the family found something they liked to eat each morning of our stay. The location is on the main road through town so it's a good place to stay if you're planning some day trips outside of Grand Haven. But if the beach is your goal, it's still just a short drive. One thing that would have been useful would be a guest laundry room, but not a deal breaker for us. Would definitely stay here again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. Also, we've put a lot of work into our breakfast over the last several months and we're so happy that you all found something you liked each day! Thank you for the feedback! We hope to see you again soon!

"close to lots of things"

4
13/08/2018

The hotel staff were extremely friendly here. Check-in was quick. There is water available in the lobby. I suggest asking for a room in the newer section. The rooms were clean and the beds were comfortable. We didn't swim in the pool because we came to go to the beach. The pool looked decent and there were always people in it. The breakfast was decent. The woman working the breakfast area was working super hard to keep up with the demand. I would have liked to have hash browns as an option. There were eggs, meat and waffles along with standard hotel breakfast offerings like cereal, bagels and oatmeal. My kids were thrilled to have Go-Gurts.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. Also, I appreciate the thoroughness of your review! It is wonderful to have so much for others to see. I'll be sure to let the staff know about your kind comments. We look forward to seeing you again soon!

"Great stay...very CLEAN !!!"

5
09/08/2018

I selected this hotel after reading the positive reviews as cleanliness was my #1 concern. Wow! Our room was spotless and the beds were so comfortable. The front desk staff were all very friendly, pool & hot tub was great, and lots of choices for breakfast. Great stay!!!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. We strive to ensure each guest has a pleasant, clean stay: we're so glad you did! Thank you for your kind words - I'll be sure to pass them on to the whole staff. We look forward to seeing you the next time you're in our wonderful little town.

"Untrained employees"

1
07/08/2018

The front desk clerk Rowin I believe the name was could not be any less skilled to do her job. She was very unsure of anything and could not answer basic questions. I was disappointed she even had a problem checking us out something very basic that you would assume that she knew how to do being that was her position.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry you didn't enjoy your stay with us. Sometimes new people can get flustered easily. I will personally talk to the representative to make sure the problem you experienced will not happen again. Thank you for telling me about it!

"Great Place to Stay in Grand Haven"

5
04/08/2018

We stayed there for one night. The hotel is simply excellent. We stayed in the main building which is really nicely upgraded and super clean. The hotel is surrounded by many eating places. Drive to the beach is really short. Breakfast was also decent. I highly recommend this hotel!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. I'll be sure to pass your comments on to the housekeeping staff. We look forward to seeing you again soon!

"Fantastic hotel!"

5
31/07/2018

We came to Grand Haven to run in the USCG 10K, at the start of Coast Guard week. The hotel was great! Super accommodating! Maid service was super helpful, when we needed additional towels and coffee. Prior to going, I arranged adjoining rooms and was not disappointed! Room, bathrooms, linens, towels, etc., all very clean! The area was AMAZING! A great beach town - lots of local restaurants and sites to see.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us! We LOVE Coast Guard Festival in Grand Haven! I'll be sure to pass your comments on to my staff! Thank you! We look forward to seeing you again soon!

"Very clean"

5
16/07/2018

I am not a traveler and do not like staying at hotels, but this one was very clean and everything was in working order. We stayed at in a room that faced the court yard. It was also pet friendly. Breakfast was great and staff was friendly. Would stay here again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. The courtyard facing rooms are my favorite - I'm so happy you liked them! We look forward to seeing you again soon!

"Dissatisfied"

1
16/07/2018

This location is completely run down! Room doors are falling off hinges, moldings falling off the walls. Room smelled and was not clean. Exterior room door security locks broken. Breakfast was so crowded could not eat at the hotel Would NOT recommend this location!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that you didn't enjoy your stay with us. I will definitely have maintenance look at the room you were in to ensure any issues are resolved immediately. Thank you for letting us know!

"Find a newer hotel with current wifi capability"

1
15/07/2018

This hotel is a grab bag of motel/hotel there are differnt buildings. Its very old built in the 50s and the new updates are poor. No in room wifi have to go to main building. Pool was over packed with outside doors open with people sitting around the courtyard smoking. The dmoke scent was coming in the pool area so my kids and i had to leave. The room is well ok, you cant polish a turd so the room is what it is. Noisy ac unit beds were damp and smelled. I had to go get lysol to spray them. Very disappointed for 160 a night.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review. I'm so sorry you didn't enjoy your stay with us. We have 4 buildings on our property to better service all of our guest's needs. Some of them are older than others, but all are from 1980 or newer. Also, every room on property has been recently remodeled with new furniture, bedding packages, carpet and paint. I'm so sorry you didn't enjoy the updates. We like to hear about issues as soon as they happen so we can fix any issue that you might have immediately. We have very few problems with our high speed WiFi, but if we do, we need to be told so we can call support and have it looked at. Also, if people are smoking close to the doors, please feel free to let us know! We'd be happy to ask them to go to one of our designated smoking areas. Again, I'm so sorry that you did not enjoy your stay. We hope you'll give us a second chance to provide you with superior customer service!

"Weekend Get-a-Way"

3
15/07/2018

We were fortunate to get a room because hotel rooms are scarce in this tourist city. As a result of supply & demand, the hotels are WAY over-priced!!! Over $250 for one night at a BW!!! Our room was clean, very good complimentary, full breakfast bar. Will come again, but at a different time of year when rates are reasonable!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. Unfortunately, you are correct: supply and demand are difficult in the summer months. We would be happy to welcome you in the winter months! Grand Haven has a lot to offer at any point in the year!

"Good hotel"

5
06/07/2018

My wife and I came from Thailand to Grand Haven to meet and pick up our daughter after the completion of her student exchange program. The hotel is in good and convenient location with walking distance to many restaurants. We stayed for two nights in the main building. The room was clean and had two comfortable queen beds, a microwave and a fridge. We used its nice and clean pool and jacuzzi. Staff were friendly. Breakfast was average according to Best Western standard.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! What a great experience for your daughter! We're so happy you chose to stay with us for your time in Grand Haven. Our staff works hard to ensure each guest has a wonderful stay and we're so pleased that you did! We hope to see you again soon!

"Girl Scout trip to MI Adventures"

5
01/07/2018

The pool area was nice and clean. The staff was awesome and polite and gave nice detail. The rooms weee updated a plus but the toilets flushed so awkwardly slow lol. The breakfast was delicious and the woman today was alone and worked her butt off. To feed a sold out hotel which was awesome. The beds slept so nice one bed was a queen the other had to be a full. I will be back!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. Our rooms all have either two queen sized beds or one king sized bed, so I'm happy to hear you slept well in your two queen room! I'll be sure to pass your kind comments on to our staff. They do work very hard and it's so nice to have guests comment on it! We look forward to seeing you again soon!

"Best Best Western!"

5
01/07/2018

My husband and I stayed in this hotel for our honeymoon three years ago and then returned for a weekend getaway this week. This hotel is by far the cleanest, most well maintained hotel we have stayed in in the whole country. The staff are friendly and pleasant- overall it is a fantastic place to stay for business or vacation!

BeaconInn, Front Office Manager at Best Western Beacon Inn, responded to this review
Thank you so much! I am so pleased that you enjoyed your stays with us so much. I will pass on your compliments to my staff. We hope to see you again soon!!!

"Standard Motel Room"

3
09/06/2018

This is the #1 hotel in Grand Haven? What do the others look like? We were in the back building which is pretty old. It was raining, and we had to go, hauling our suitcases, up uncovered slick old stairs to the second floor room. No elevator back there. It was a standard motel type room. Beds Ok. Shower Ok. Clean enough. A walk to the breakfast room, pool, lobby. We booked ahead and I had to wonder if they didn't reserve walk-ins the rooms in the more modern front building as a selling point? Adequate but nothing special. Out of the main town and harbor perhaps a mile and a half.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that you didn't enjoy our 2-story section. In the future, if you'd like to be in the main building, I'd recommend calling us directly. That way, even if you reserve online, we can help you choose the correct option. As a tip, the main building is the only one that says "interior hallways". We try to give a thorough description and post a lot of photos of all the different rooms and buildings that we have, but sometimes it's difficult to navigate. We'd love to have you come stay with us again soon!

"average"

3
30/05/2018

noisy plumbing, squeaky floors above(not in main bldg.) , Watch carefully or you might miss it as you drive by. Small sign unlit at twilight. Inn sits far back off main road. Comfortable beds. Room was clean and comfortable. Cushioned seating at foot of each be suitable for placing suitcases.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'll definitely look into the sign being lit up earlier. I appreciate you letting us know you had a hard time seeing it. We'll have maintenance look into the other issues. I'm happy you found your room clean and comfortable and hope to see you again soon!

"Very Very Bad"

1
30/05/2018

The over all stay was Very bad. Unenjoyable. Will never suggest this best Western to anyone. The room was not in the main building, a building off to the side look more dumpier. The hotel staff(Tommie) was very rude the first morning when we asked where our wake up call never came, she just shooked her shoulders and walked away. During breakfast she yelled across the room at my wife not to turn up the tv while we were eating breakfast that she would put the words up on the screen, we still turned up the tv cause no one could here it. On Sunday afternoon upon arrival back from the beach one of the beds in our room was not made up and the desk told us that they only change the sheets every other day, I asked when ours were changed last and they could not answer us , so are we sleeping on dirty sheets or what. WOW I asked for the hotel to change and make up our beds again while we waited . Again WOW And had to ask for toilet paper and tissue which was not restock in the morning. Upon check out the clek didn't ask how our stay was or nothing just told us your check out and walked away from us. Again WOW if this is the way the staff and hotel treats guest and the rooms they stay in the Best Western won't be open long.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
On behalf of our entire team, I would like to apologize for your negative experience. Thank you for letting us know so that we can work to ensure these problems do not happen in the future. We hope you consider giving us another chance to provide you with superior customer service.

"Best hotel stay yet"

5
24/05/2018

10. We have been on the road travelling for a trip to Quebec and have used this chain on most of the trip. This was the best stay so far. The staff was awesome. Angela at the front desk was extremely helpful in recommending a good place to eat. We even got a discount just for mentioning her name. Judy was looking after the food and making sure all of the guests were well looked after and the breakfast was the best tasting yet on this trip. Thank you ladies.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. I'll be sure to pass your compliments on to the correct staff members. We look forward to seeing you again soon!

"Several minutes from waterfront"

4
20/05/2018

Very nice location that's close to everything yet not on the real busy waterfront. Only several minutes away though to park and shop or walk the waterfront town. The state park and pier with lighthouse is a close walk. There are many restaurants and shops to explore. We golfed the Grand Haven Golf Course and it was great.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. Grand Haven Golf Course is absolutely beautiful - we're so happy you enjoyed it! We love our location and feel so lucky to be so close to Grand Haven State Park. Thank you for mentioning it. We look forward to seeing you again soon!

"Good"

4
18/05/2018

Good and happy stay in Best western hotels. stayed in Miami and Michigan location Best western. Have a suggestion that Breakfast items needs more options including Omelettes and pancakes . That would be more nice

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We appreciate the feedback both positive and negative. I will definitely be bringing up your suggestions to the GM about breakfast. We look forward to seeing you again soon!

"Nice motel"

4
30/04/2018

Comfortable, good breakfast, newly remodeled, good value overall. Helpful courteous staff. Nothing else to say to meet the 200 character mandate for the review so I am simply filling in space. Stupid requirement for review.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We appreciate the comments - even the filling in the space ones! :) We look forward to seeing you again soon!

"Great stay"

5
25/04/2018

The hotel was very clean . Did not have any problems . The location was excellent it was close to the lake shopping and restaurants. When talking to the housekeeping staff I had requested that they only picked up towels and my trash. I really appreciate all the staff and we'll stay again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay with us. We are so happy to be near the beautiful lake and downtown Grand Haven area - we love it when guests explore that area! We look forward to seeing you again soon!

"Over night "

4
17/04/2018

Room was comfortable, breakfast hit the spot. Went to the pool, for me it was cool. Hot tub was hot but found a scum line around the tub, got out ??. Still enjoyable stay. Oh they want me to say more. The staff was friendly the hallways where clean as well as the room.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're pleased you enjoyed your stay. Also, thank you for telling me about the hot tub. I'll have maintenance check it right away! We hope to see you again soon!

"Stay and Staff Outstanding!"

5
16/04/2018

Updated hotel with incredible staff -- Autumn, Tommie, and Kathy. Extremely quiet, clean, and welcoming. Staff was professional, warm and friendly, helpful. Our weekend stay felt like home away from home. Breakfast was excellent with much variety. Lobby very welcoming. So many nice amenities here at a reasonable price. Stay here -- you will have a great experience. Thank You!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay with us. I'm very lucky to have such a great staff on the desk, on breakfast and in housekeeping, thank you for noticing! I'll be sure to show everyone your kind comments. We look forward to seeing you again soon!

"Saved our trip!"

5
16/04/2018

After my husband booked a hotel down the road without reading any reviews, we arrived and we knew we would not be able to stay there for the two nights we were in town. We called the best western and Autumn was so lovely and accommodating, she helped us get a room and was sympathetic to our experience at the other hotel. The room was very clean, and no overpowering cleaner odor like the previous hotel we were in. Didn't utilize the breakfast but did enjoy the all day coffee. Hot tub was a nice touch. Would definitely stay again when in town, and thank you so much Autumn!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. I agree, Autumn is amazing! Thank you also for mentioning the cleanliness of the hotel. Our cleaning staff works very hard to ensure each room is as clean as possible without overpowering scents. I'll be sure they see your kind comments. We look forward to seeing you again soon!

"Cleanest bathroom I've ever been in!!"

5
27/03/2018

Extremely nice room, Nice firm beds and soft pillows, The bathroom was more than clean!! The whole place is clean and the breakfast was good. Very nice service/desk personnel, so my 2 days were perfect. Coffee & water 24/7. Would most definitely stay here again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay so much. I'll be sure to show the housekeeping staff your kind praise! We look forward to seeing you again soon!

"One of the best!"

5
21/03/2018

The service of the staff was absolutely top-notch. A pleasurable experience from booking to check-out. Tommi (sp?) made sure our requests were met during booking and post check-out. We were met by Autumn and Parth who both helped us with our special circumstances and made our check-in easy with members of our group arriving at different times. Then there was Autumn who was such a sweet, caring young woman who went out of her way to make sure our early, early morning included breakfast options even though we were unable to be there during the breakfast hours. She also made sure we had proper transportation arrangements made to get to the train station safely. Quality staff means quality stay for us! Beds were a little hard but we managed. Thank you all

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so pleased that you enjoyed the service from our staff! We're fortunate to have an amazing staff who truly care about each guest and try to ensure everyone has a memorable stay. I'll be sure to show them your kind comments! We look forward to welcoming you again soon!

"Great Value"

5
16/03/2018

Hotel is very clean and modern and staff is great. My desk wasn't well lit so I simply moved a light. Shower by Koehler is a one piece unit, very clean, didn't care for the straight down curtain (compared to curved rods) but it worked. I would stay there again. Nice family restaurant within walking distance across a car lot.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We appreciate the kind words about our staff and hotel. We look forward to seeing you again soon!

"Pleasant Surprise"

5
02/01/2018

We were in Grand Haven for a New Year's Eve celebration. I must admit I wasn't expecting much, as we usually stay in 4-5 star hotels. Upon entering the lobby we were surprised to see a bright, up to date design that made me smile. Our basic 2 queen bed room was also decorated nicely and immaculate. I have already recommended this hotel to our family. Thanks Best Western Beacon Inn for the pleasant surprise.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review and your kind words! We strive to ensure each guest has a wonderful stay with us and we're so pleased that you did! I will make sure that the whole staff sees what you wrote. We appreciate the compliments! We hope you'll decide to stay with us again! Happy New Year!

"Great visit"

5
26/12/2017

The hotel staff was very friendly and helpful. The breakfast was hot and laid out perfectly. The room was very nice and I would definitely stay there the next time I am in the area. I will be looking forward to next time to see more of the area because the night we stayed there was a snow blizzard

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us! I'll be sure to let the staff know your kind words about them - especially the breakfast attendant! We look forward to seeing you again soon (without the blizzard)!

"Clean and inviting"

5
04/12/2017

We chose this hotel because it was rated number one in Grand Haven on Trip Advisor. It is number one! The exterior was clean and well lit when we arrived in the evening. The rooms are clean and updated. The pool area was also clean and well stocked with towels. The breakfast area is adequate in size and has a number of selections to choose from, including hot items. Room was clean and comfortable. Rate a 10 in my book,

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us! We strive to ensure that each guest feels safe and that the property is as clean as possible. Thank you for noticing! I'll be sure to pass your comments on to all of the staff. We hope to see you again soon!

"November 2017"

3
27/11/2017

Still the best hotel in the area for the money. Rooms very clean, recently updated decor. Staff very professional and courteous, goes above and beyond to accommodate. Will remain our go-to hotel when in area

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. Thank you for your kind words as well. I'll be sure to show the staff! We look forward to seeing you again soon!

"Noise made the difference"

3
07/11/2017

Clean, attractive, well appointed. Very loud toilet and exhaust fan made for irritation, as you only have one switch that turns on both the light and the exhaust fan. so, if you wanted light you also got noise, very very loud noise. The bed was not awful, but with some back issues, it didn't make for a restful night.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that you had issues with noise while you were with us. Thank you for telling us about it so we can address it. We hope you give us another opportunity to provide you with superior customer service.

"Nice place to stay"

5
06/11/2017

Very friend staff .. especially the front desk people. Stay in the ground level garden rooms. They were very clean and had sliders to small sitting areas plus access to the main patio area just outside the indoor pool. Would stay again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased you enjoyed your stay with us. I agree, the courtyard rooms are amazing! We hope to see you again soon!

"Pleasantly surprised"

5
06/11/2017

Usually our experience at the value based hotels is marginal. But this Best Western is at a level that I see in top notch hotels around the country. Clean, bright atmosphere, caring staff, and well decorated.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us! Thank you for the kind words - I'll be sure to let the staff see them! We hope to see you again soon!

"Best night in a while for a tired road warrior"

5
03/11/2017

The hotel was new inside, very cozy and homey, the staff Kevin Thomas was so wonderful it felt like I was greeted by a friend. Very clean and quiet. I would absolutely recommend this hotel to anyone in the area!!!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay with us. Word of mouth is definitely the best advertisement we could get, so thank you for recommending us! We hope to see you again soon!

"Good value and a nice place to stay."

5
30/10/2017

Modern hotel everything was clean and nice. Our room was in the main building. Very helpful staff met our request and need for a large comfortable chair. The breakfast was hot and good. We had a very pleasant stay.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that the chair worked for you. We hope to see you again soon!

"last minute get away"

5
29/10/2017

My husband and I scheduled a last minute get away to Gran Haven Michigan. We stayed at the Best Western Beacon Inn. I was very impressed with the kind and helpful staff! Our room was very clean, the breakfast exceeded my expectations of a hotel breakfast. The pool and hot tub area was clean and well kept. The hotel had very few guests because we were there out of season. We would definitely stay here again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! I'm so pleased that you and your husband were able to get away and had such a good experience when you did! I'll be sure to let the staff see your kind comments! We hope you will be able to get away again and that we are able to see you again soon!

"Best Western, Grand Haven MI"

5
27/10/2017

Booking over phone was easy. Hotel was helpful and courteous. Room was very clean and neat. Wi-fi worked as expected. All amenities were as expected. We were in town to visit family. We always stay here.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you stay with us every time you visit our area! Thank you for your loyalty! I hope you are signed up for the Best Western Rewards Program! There are some wonderful benefits and it's absolutely free to join! Thank you for the kind words as well! We look forward to seeing you again soon!

"Wedding overnight stay"

4
26/10/2017

The place was very nice with only a few issues of cleanliness in the bathroom area. Breakfast room was very busy, small, and they could not keep up. I had to wait a long time for food to come, and then it was gone in 10 minutes, only to have to wait again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your overall stay, but so sorry that you experienced a couple of issues in the bathroom and with breakfast. I hope you come again so we can have another opportunity to provide you with superior customer service.

"Updated room at a reasonable rate"

5
23/10/2017

We stayed for the weekend while attending a wedding. The interior rooms were nicely updated and clean. The bed was comfortably firm (so glad it wasn't soft like I usually find in hotels). The front desk staff was very pleasant. Be advised that they also have exterior rooms that don't connect to the main building and therefore open directly to the outside. The hotel is on MI-31 but set back enough that you don't hear road noise. It is not in walking distance to the beach or downtown.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. We recently completed the new room designs and are very proud of how they turned out. Thank you for mentioning it. We hope to see you again soon!

"Very nice!"

5
19/10/2017

We were here one night while visiting from Florida. We got a king bed suite interior access. I mention the access because I had read a review prior to making my reservation that was useful. The INTERIOR access rooms are located in the building where the main lobby, pool and breakfast are. The EXTERIOR access rooms are in a separate building in the back and you would have to walk across a small parking lot to the other building. Our room was super nice, clean and appeared recently upgraded. Samsung TVs, wifi and free breakfast that included scrambled eggs and sausage as well as the other usuals. Only a stone throw from the downtown district.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We've recently remodeled all of our rooms, both interior and exterior, and I'm so happy you like it! I love that you mentioned the difference in the buildings. We try to make it easy for everyone to be able to see which building they are reserving, but it can be difficult on line. Thank you so much for helping with that! We hope to see you again soon!

"Beware of 2 story back building you might be put in!"

2
16/10/2017

Beware that there is a 2 story back building behind main hotel that looks to be about 30 yrs old that you might be placed in. Upon booking through best western website I was not aware I might not be in the main hotel (didn't know another building existed!). It was old and smelled like smoke! Room decor was updated which was a plus but overall wouldn't stay here again. Had to walk to our building in the rain/wind/about 50 degrees out after leaving the not warm hot tub in main building. Can't imagine doing that in the winter! Hotel might not be bad if we were allowed to stay in main building. Would have paid more to stay in it if it were an option.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that you didn't enjoy your stay with us. We try as hard as we can to clearly label the website so everyone understands which building they are reserving, but it can be confusing if you are not familiar with our layout. We would love to have you stay again, and if you do, please look for a room that has "interior access" as a label on it. That will ensure you have the main building. All of the rooms have the same updated decor and amenities and I'm confident that you will enjoy it if you come again! We look forward to seeing you again!

"Saturday night stay"

4
16/10/2017

This was a very good stay at the BW Grand Haven, Michigan motel. Rooms were clean and in proper working order. The check-in was quick and efficient. The policy of Children stay free was appreciated. Use of the pool was good. Both pool and Hot Tub were in good condition. Complimentary breakfast was good with very good options.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. We strive to ensure each guest has a great stay with us and we're so happy that you did! We look forward to seeing you again soon!

"Nice Place"

4
15/10/2017

Front desk personnel were very helpful, considerate and willing to provide suggestions to our questions about local issues. It's a nice building with updated accommodations. Service was great. Breakfast provided was hot & cold items of a wide variety.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay. I'll be sure to pass your comments along to my staff so they can see what a great job they're doing. Thank you for letting us know! We look forward to seeing you again soon!

"Cleanest hotel I've ever been in"

5
12/10/2017

When we walk into smaller hotels like this, so many times that kind of musty hotel room smell hits you, not here! We stayed in one of the rooms detached from the main area, and every single aspect of this room looks brand new. I think the cleaning staff needs a bonus, at least chocolates. Autumn, the front desk manager is very kind and patiently spent a lot of time on the phone with a customer with MANY question, she never seemed ruffled and stayed kind. With so much beauty in this area, I'm already planning our next stay here!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We just completed a remodel and we're so pleased that you enjoyed it! I agree, Autumn is amazing! Our housekeeping staff is wonderful as well! I'll be sure to let them all see your review! We hope to see you again soon!

"Very Comfortable Hotel"

5
09/10/2017

It was the middle of the night and I was locked out of my condo in GH. I took a taxi and checked into the Best Western. The night staff was very helpful and she gave me a senior discount and check me into a nice room. The room was so clean and nice. The bed had an excellent mattress for my aching back. The sheets were crisp, appeared new, and tight fitting- so comfortable! The shower was also excellent with super hot water and good volume. Breakfast was pretty good with eggs, cereal, waffles and tasty coffee. There is a swimming pool, whirlpool and fitness center, but I didn't use them. As I said, BW really came through, made me comfortable, and I slept like a baby

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so pleased that we were able to help you when you couldn't get into your condo. Hopefully that issue has been resolved. I'm happy you enjoyed your stay with us so much and hope you take a vacation from your condo again soon!

"Clean"

3
09/10/2017

Stayed here for two nights during a return visit to Grand Haven. Deceptive! Does not look like much from the outside and it is nothing special on the inside but the rooms are large and extremely clean. Staff is friendly as well. Parking is free as is the WiFi service.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm pleased that you enjoyed your stay with us. We look forward to seeing you again soon!

"The NICEST Staff"

5
09/10/2017

The location is great --- right on a major road and by a bunch of chain restaurants. Close to downtown Grand Haven (which is super cute) and smack dab between Muskegon and Holland MI. Tommi and Stephanie at the front desk were super helpful, friendly and quick with service! The hotel room was spacious, clean and upgraded for Best Western.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I love the kudos to Tommie and Stephanie! I'll be sure to let them see this. We all work hard to make sure each guest is satisfied and we're so pleased that you were. We look forward to seeing you again soon!

"Very Nice Hotel"

5
04/10/2017

Very nice hotel set back from the main road so no road noise. Very clean and breakfast good. What more can one ask? It is only a short drive to the downtown area and the water and Grand Haven seemed to be quite a quite and also very smart place.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so pleased that you enjoyed your stay with us. We strive to ensure each guest is pleased with their room and we're so happy that we succeeded with you! I'll be sure to let the housekeeping staff know that you mentioned how clean the rooms are. We look forward to seeing you again soon!

"Trip to GH"

4
02/10/2017

My stay at Best Western was good - the only problem was the loud noise of the refrigerator. The breakfast was pretty good. The cleanliness of the room was great. The area surrounding the Hotel was good.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that there was an issue with the refrigerator. Thank you for telling me about it so we can have maintenance look at it. Thank you for mentioning the cleanliness of the room. I'll be sure to let the housekeeping staff see your comments! They work hard and it's always nice to get recognition! We hope to see you again soon!

"A grand time in Grand Haven"

5
02/10/2017

The Best Western in Grand Haven, MI was exceptional. Staff was friendly, courteous and professional. Rooms clean and comfortable. The court yard rooms were very nice and convenient for enjoying a morning cup of coffee.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your time here. I agree, the courtyard rooms are my favorite too! We look forward to seeing you again soon!

"Very clean hotel"

5
25/09/2017

We only spent one night but hotel was very clean, rooms nice, comfortable beds. Great choices in the morning for breakfast. Would stay here again. Cannot comment on pool or spa as we didn't use them. Very nice hotel

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay! Thank you for commenting on the cleanliness! Our housekeeping staff works very hard to ensure all the rooms are perfect for the guests. We hope to see you again soon, plan on using the pool and hot tub next time! They're so relaxing!

"Great Spot for Family Fun"

5
22/09/2017

We were pleased with the cleanliness of our hotel room, the ease of access to the pool and work-out facility, the location (beautiful Grand Haven and singing fountain show on Sat.). It was a wonderful stay.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us! I agree, the fountain is so pretty and so much fun - I'm so happy that you were able to see it! We hope to see you again soon!

"Great Value"

5
22/09/2017

This location is near downtown and easy access to head to Holland or Sagatuck. The hotel is very clean, as is the room we stayed in. The breakfast room is spacious and very well kept. The staff is extremely nice. The courtyard is beautiful!!!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay. I'll be sure that the housekeeping staff sees your comments - they work so hard to ensure the rooms are perfect for each guest. The courtyard is my favorite spot at the hotel too! We are look forward to seeing you again soon!

"Good clean hotel with very reasonable rates"

5
18/09/2017

Stopped here on the way back home from Mackinaw City, the desk staff was very pleasant and accommodating. We called earlier in the day but we weren't sure that we would need to stop that night so we did not book the rooms. We arrived late at night without a reservation but the ladies at the desk still honored the rate that we discussed earlier but did not book earlier. We would definitely stay here again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you decided to stop on your way through. Thank you for your kind comments about the front desk employees! I'll be sure that they see it! We hope to see you again soon!

"Surprisingly clean"

4
15/09/2017

Down for a business meeting, I was booked into the Best Western. Found the room newly updated and the lobby. The morning breakfast was tasteful and inviting. The pool area was clean. The price was right.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. Thank you also for mentioning the newly designed rooms and lobby! It was a lot of work, but we absolutely love hearing the guest's opinion on it! We hope to see you again soon!

"clean and friendly."

5
12/09/2017

The place was recently updated and in great condition. The breakfast was great in the morning and was well stocked, even at the later time of the hour for it to be over. The front desk staff was friendly and very personable to deal with. I've been here before and always have a good experience. That's why I keep coming back.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! It's great to hear how much you like the renovations. We're so excited that they're done and that we're getting such a positive response about them! Thank you for your continued visits! We hope to see you again soon!

"Clean room and recently renovated"

5
07/09/2017

We have never been to Grand Haven and we are in Best Western Rewards program. Through the rewards program we got travel certificates that enable us to get credit for the room. We were in the main building where the pool and breakfast area is located. Our room was spotless and it looked very new due to renovations. The breakfast was fine and they had eggs, bacon, bagels, English muffins, yogurt, etc. The price was little high but the certificates we earned helped a lot.

BeaconInn, Front Office Manager at Best Western Beacon Inn, responded to this review
Thank you for taking the time to leave us this review. We work so hard to make sure our guest rooms are perfect, and I am so happy you noticed it too. I understand that holiday weekends can add a bit to the price of any reservation, and am glad you enjoyed your stay regardless. Hope to see you again soon!!

"Nice basic hotel."

4
05/09/2017

This was a clean and friendly hotel. Most everything looked new and updated. Shower was good, beds comfortable. Flat screen TV with HBO. Nice view from our room out to courtyard. It's not beachy, that's a short drive, but the pool was fine. We were there on a prime weekend, so it wasn't cheap. However it was competitive. The usual toaster/microwave type breakfast, also fine. If you can get a good deal, it's a good place to stay.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We work hard to ensure each guest enjoys their stay and we're so pleased that you did. Thank you for mentioning the cleanliness and the renovations! We appreciate that you noticed! We look forward to seeing you again soon!

"Don't use the 800#"

1
05/09/2017

I was attending a memorial service and had to pay $30.00 more than my relative who stayed there as well. My relative booked the room online and I called the 800 number. It is a disappointment that the price is gauged by calling the Best Western through their 800 number.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that there was a price difference between your room and your relative's room. Many things can cause that; time of booking, type of room booked, method of booking, etc. I assure you, Best Western does not price gauge but the rates on rooms at any hotel can change by the minute, depending on how many rooms are currently reserved. We would love to have you call us directly the next time you're in town and we'll get you the best price possible! We hope to see you again soon!

"Comfortable stay/ great staff"

5
04/09/2017

My son and I enjoyed our stay. We rode our bicycles along Lakeshore Trail and we were able to pick up trail by riding from hotel. It's a beautiful trail and we ended up in Holland State Park. It's a beautiful destination, too. Although the stay was comfortable, I thought rates were a bit high, even with reward program.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so pleased that you enjoyed your stay. We do have some really beautiful bike paths and hiking trails in our area! I'm so happy you got to enjoy some of them. The Lakeshore Trial is one of my favorites too! We hope to see you again soon!

"Grand Haven getaway"

5
30/08/2017

The hotel was in a great location close to the highway and just a short distance to downtown. The room was clean and spacious and staff was very helpful in assisting us in directions to all the local attractions. We would definitely stay here again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay! I'll be sure to let my staff know how helpful they were to you. We hope to see you again soon!

"Little overpriced for how basic the rooms are."

3
28/08/2017

I found it a little overpriced for how basic the rooms are. I didn't try any of the other hotel amenities other than the room, and even in the room I only slept and showered. So didn't use any amenities in the room either. Not even Wi-Fi, because my stay was very short. The only staff person I met was friendly and professional.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry you didn't have time to use any of our many amenities! I hope that we see you again soon and you're able to have a nice, relaxing time here!

"beacon inn"

5
28/08/2017

very comfortable, easy access from major highways, excellent staff. their is easy access to the rooms , also the decor is very attractive and relaxing. the location of the hotel gives you exposure to local attractions and is also located in close proximity to lake michigan.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. Thank you for mentioning the decor as well. We've recently done a lot of remodeling and it's great when the guests tell us they like it! We hope to see you again soon!

"Disappointed in the physical space"

4
25/08/2017

We stayed for two nights to enjoy the beach in Grand Haven. The staff was friendly but we did not find the public areas -- lobby and elevator -- clean or inviting. It felt cold and unwelcoming. We like a home-away-from-home ambience and this was not it. The room itself was clean and suitable but with the barest of essentials. The furnishings are modern and the bed is comfortable and linens color coordinated. Not our favorite place. And we felt it was too expensive for what we got.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that you did not find our hotel as a home away from home. We strive to ensure each guest feels comfortable and welcome. I'm sorry that we missed the mark with you. I definitely hope you give us another chance to provide you with superior customer service.

"Vacation"

4
25/08/2017

I just have to compliment the employees Tommie, and Kathy with whom we dealt with the most. They were the most helpful and kind people. They made our stay so much more pleasurable. Hard working! Very nice hotel

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay. And, I agree, Tommie and Kathy are amazing assets to our team! I'm so happy they helped you during your time with us. We hope to see you again soon!

"Vacation"

5
24/08/2017

I enjoyed the stay. We enjoyed time together we enjoyed the breakfast we enjoyed the beach we enjoyed eating out we enjoyed visit with family we enjoyed time together we enjoyed our time at the best western..

"Late night check-in "

2
20/08/2017

After visiting the dunes we'd overlooked booking our hotel at Oceana county. Due to the coast guard event last night every hotel in the cities/towns of Silver Lake, Cherry Point and Muskegon were fully booked. The next town's Grand Haven and we were informed from our last inquiry that their was 1 room left st the Best Western and so we booked it. We did the regular inspections bathroom and bedding. We found evidence that the bedsheets weren't changed so we contacted the night manager and she brought in fresh bedding and we made up the beds. We took our showers and was settled nicely in bed when we realized there was a lot of activity upstairs, it sounded like kids running around (at 12 midnight!). The running died down around 2am then at 3am another type of noise started. We finally got some sleep around 4am. Important tip: BOOK YOUR HOTELS AHEAD OF TIME!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that you experienced issues while you were here. Thank you for letting us know so we can work to resolve them. We hope to see you again soon!

"Family visit"

5
20/08/2017

Wonderful stay, had a great time. staff was very helpful. I would recommend Best Western Grand Haven to family and friends. The amenities were great, breakfast was wonderful, too. I will definitely come back.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We truly appreciate your recommendations! We work hard to ensure each guest is happy and comfortable in their rooms and we're so happy you were! We look forward to seeing you again soon!

"Peaceful"

5
17/08/2017

From checking in to checkout this was a great location, great room, lobby decor artsy and classy! Awesome guest service along with a perfect temperature in the pool, makes for a super pleasant stay! Kendra and Autumn were great and made it easy to want to stay here! Thanks ladies, I will be back.

"Fresh New Lobby"

5
17/08/2017

I have stayed at this Best Western two previous times and it has always been satisfactory. This time, however, the front of the hotel and the lobby had been renovated and it was very sleek, modern and well-decorated.

"Awesome room! Really good continental breakfast!"

4
17/08/2017

Having recently stayed at a high-end prestigious hotel in Columbus for work recently, I found the Best Western Beacon Inn to be just as nice AND the breakfast was included in the price of the room. The staff and amenities were better than expected! We will definitely return next year!

"Nice hotel, great location and terrific staff!!!"

5
14/08/2017

We stay here every summer, the hotel is always clean and the location is ideal. The staff is helpful and courteous, we especially appreciate the service we received from Tommie at the front desk. Situated minutes from the heart of downtown Grand Haven.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so happy that you choose us every year as your hotel while you enjoy beautiful Grand Haven! I'll make sure Tommie sees your comments about her! I'm sure it'll make her day! We look forward to seeing you again next summer!

"Best Hotel in Town"

4
04/08/2017

For up to a group of 5, this is the best hotel in town. Our 2nd trip and we weren't disappointed. Newly remodeled since our last stay. This visit was during the Coast Guard festival, so it was pretty booked. Pros: Breakfasts are hearty with plenty of traditional options for kids and adults to enjoy (one day was eggs over easy with bacon, another was scrambled with sausage/gravy and biscuits; there's a make your own waffle station too). On the main strip and close to pretty much everything. Only 1.5 miles from the beach and easy to get to. Our room had a large mini fridge and microwave which meant leftovers didn't get wasted and we could store snacks easily. Water pressure was never an issue including on Sunday morning when the whole place was checking out. Cons: Rooms can only accommodate 5 -- 2 queen beds plus one rollaway. If your group is larger, you need to get adjoining rooms. No suites. That means large families either split up into 2 rooms or put the kids in their own room. Or look at other options. Check out time can be slow. Plan accordingly. General: Pool is small and no deeper than 5', but it's adequate. We've stayed both a few doors down from the pool and immediately outside the elevator doors (2nd floor) without a noise problem. Interested in swimming, make sure you request a room in the main building for easy access. Towels provided. Overall, great for mid-sized families wanting to get away for a few days. Planning an extended stay, you may want to check into other options.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We have been working hard at the renovations and, now that they're done, we're very excited about them! We appreciate your feedback! We hope to see you again soon!

"Great location, clean and excellent breakast"

5
31/07/2017

Although the hotel is not walking distance to the beach or the downtown area it was within 5 min drive. The beach and downtown area have plenty of parking so its no trouble to drive to them. We stayed in the exterior building facing the courtyard. The room was large and very clean. Was surprised how big the refrigerator was, which was helpful as we packed food for lunches at the beach. The breakfast area was busy but had plenty of seating and a great selection of food items.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! The courtyard rooms are my favorite and I'm so happy you enjoyed it! We love to hear how the amenities in the rooms help guests to have a wonderful Grand Haven experience, so thank you for mentioning it! We look forward to seeing you again soon!

"It's the details...friendly staff!"

5
31/07/2017

I confess I was not going to give this hotel 5 stars...I was a little disappointed on arrival that we were in a separate building, but it worked out ok...not too bad of walk across parking lot. It is not that impressive from the outside, reminded me of a motel...but it's the details....the remote control was in a bag that said "fresh remote" - tells me cleanliness matters...strawberry flavored water in the entrance - tells me they care that we've been outside hot and tired and traveling. The room was clean. The air worked well. Everything in the room functioned well. Breakfast had gluten free and dairy free options. They had the normal waffles, yogurt, cereal but also eggs, sausage and good bacon. Upon asking the breakfast lady for ingredients, she went back and produced a label for me. The location was good - just minutes away from the musical fountain. Although I arrived with some apprehension, it turned out to be a nice stay.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay! Every single guest matters to us - we want everyone to be happy, comfortable, and excited about staying with us. We're so very happy that you noticed all the little things we try to do to show guests that we care! We look forward to seeing you again soon!

"nice remodel and friendly staff"

5
27/07/2017

Nicely updated hotel. Breakfast had a good variety and the staff went above and beyond to make sure we were comfortable. Pool area was clean and nice that it was indoors too. The afternoon snack was a nice treat for the kids!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so happy that so many people are enjoying the remodeled hotel! It's great to hear that you and your family had a wonderful time! We look forward to seeing you again soon!

"This motel does obviously does not need repeat business"

1
19/07/2017

We experienced a few problems at this motel and when I mentioned it at checkout (I was not asked how my stay was. I had to bring it up) I was treated as if it did not matter & I was just being picky. Best Western (or at least this location) does not care about customer satisfaction

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
I'm so sorry that you did not enjoy your stay with us. I would like to assure you that we strive to ensure each guest has a great experience. We'd love to hear about any issues that you might have as soon as they happen so we can remedy them immediately. We hope you give us another opportunity to provide you with superior customer service.

"Disappointed"

3
14/07/2017

I have been staying at the Beacon Inn since the 80's. It is my go to place when I visit Grand Haven. I have to say this time, i was disappointed. The staff is friendly, and the woman at the front desk was nice enough to give us a check in at 3 instead of 4pm. The floor in our room was still wet when we got to, although we were told it was ready. There was black long hair on the wet spots. I called the front desk and she apologized to em. Then another woman came and wiped it up with a towel. I apologized several times as I don't feel like I am a fuzzy person, but hair to me is gross. The carpet did not look vacuumed, the door knob to the bathroom was so loose it looked it was going to fall off and there was more black long hair on the wall by the tub. I don't think the Beacon will be my "go to" any longer. I don't know if they are short help or not, but I felt the room was below a standard of what we paid a night to stay there.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review. I'm so sorry that your experience did not live up to the standards that you're used to when staying with us. I will personally look into these issues to ensure they don't happen again. I truly hope that you give us another opportunity to impress you.

"Nothing wrong, just nothing great about it"

3
11/07/2017

Spent a few nights at the Beacon in early in July. The staff was friendly, the building well maintained and clean, and aside from a crowded breakfast area there was nothing wrong. We had a handicapped accessible room, and it lived up to its billing. However, if you are not in a wheelchair you're willing to get wet the shower is unuseable - there's no seat. Otherwise there was plenty of room. The traffic on the highway its on was another matter. Simply getting onto US31, going down the road, turning around, and getting back was a challenge, and generally took at least 15 minutes. As I noted, there really was nothing wrong, but for some reason I didn't get a "I love this place" feeling.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review. I'm so sorry that you didn't get the "I love this place" feeling about us. For the future, there are seats available to put in the shower upon request. I'm so sorry that wasn't communicated to you properly. US-31 can be challenging, but the safety benefits are amazing! I hope you give us another chance to get you that "I love this place" feeling!

"Great Lake Mighigan Location"

4
02/07/2017

Well kept hotel, clean, friendly, well located in proximity to beach, shopping, etc. Reasonably priced. Have stayed here before and will do so in the future. Well located between Muskegon and Holland, short drive north or south.

BeaconInn, Front Office Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We love hearing when guests enjoy coming to our hotel and to our beautiful area. We look forward to seeing you again on your next visit!

"Great place--easy to overlook"

5
30/06/2017

This place sits back from US 31 so it's easy to overlook. Every-thing is updated and clean. You will be about a mile from the beach/town center. Good value compared to the prices you pay at other hotels that allow you to be close to the lake during high season.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay with us and liked the value of the room. We hope to see you again soon!

"Great Stay, Would Return Again . . ."

4
30/06/2017

We ended up in the exterior building which I worried wouldn't be as nice as the rooms in the main building but it was fine. The room was clean and a nice size for the four of us. The beds and bedding were modern and comfortable. Our room opened up into a grassy courtyard (great area for kids to play) just steps from an outdoor lounge area and entrance to the indoor pool. The staff were very nice and the free breakfast was pretty good (waffles, eggs, bacon, sausage, fruit, cereal, etc.). We came during the big Soccer in the Sand tournament in Grand Haven so the room was pretty expensive (as we expected). The best part was that the hotel location allowed you to escape all the crazy Soccer in the Sand traffic to the beach. We went the back route with no traffic problems whatsoever! We parked in City lot (not main lot since you can't turn left into that lot during the event).

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! All of our rooms have been redesigned recently. We're very proud of how they turned out and so pleased that you enjoyed it! Soccer in the Sand is always a great time and we love that we're close to the events and the beach, but enough away to have some privacy. We hope to see you again soon!

"Easy Access"

4
29/06/2017

This hotel was perfect for a quick last-minute getaway for my husband and I. Super close to the beach and restaurants. It was very easy to find and extremely affordable. The beds were comfy and the breakfast was very very good!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you and your husband enjoyed your stay with us! Those spur-of-the-moment getaways are so much fun. Thank you for spending yours with us! We look forward to seeing you again soon!

"Spacious hotel"

4
26/06/2017

This hotel is in a nice location and has very friendly staff, very spacious rooms, comfortable beds and a nice pool. We come during a busy summer weekend for sand soccer and they have been able to accommodate us well. We have stayed here in the past and will stay here again.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you consistently enjoy your stays with us! We hope to see you again soon!

"Good and Clean Hotel"

4
22/06/2017

Only one issue with my room; the HVAC system did not seem to maintain an even temperature. When I set the HVAC system to 'Cool' and 'Low' something began to squeak at regular intervals for extended periods and interrupted my sleep.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay, and I'm sorry that there was a problem with your HVAC unit. Thank you for telling us about it so we can have maintenance look at it right away. We hope to see you again soon!

"Like a Motel, not Hotel!"

1
19/06/2017

I would not recommend this place unless you are used to staying in cheap motels, and $200 a night is not cheap. There is 3 buildings, the back one is horrible, which is where we were, and isn't in any pics. The "remodel" that has been done is extremely cheap and poor quality. Out towel bar fell off the wall when we touched it. The grout in the tile is all broken and falling apart. The toilet barely flushed. We definitely would have left but we were with a larger group of people and we could not get accommodations elsewhere. I wish I could say maybe it was just our room, but the other rooms of our group had issues as well. It's back behind a car lot and has a feel of being in a back alley! I would not recommend this hotel.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review. Oh behalf of the entire team, I'd like to apologize for your issues in the room. Thank you for telling me so I can be sure to address them. I hope that you give us another chance to provide you with superior customer service.

"Who's Been Sleeping in my Bed?"

2
19/06/2017

Both beds were very wrinkled and dirty as if the sheets had not been changed since the last guest. One even had crumbs or sand on the sheet.. It was 11:00 pm, we were in our bed clothes when we discovered the situation so we did not bother to complain to management.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review. On behalf of the entire team, I'd like to apologize. Please be assured that sheets are never left between guests. I will definitely be looking into this situation further. I hope you give us another chance to give you superior customer service.

"HORRIBLE"

1
19/06/2017

Sheets were dirty with large crusty stain on it. Lots of dead bugs by the air conditioner which blew onto the bed when you turned it on. Stood in a foot of water while taking a shower because it wouldn't drain. We pd $200 for the night and expected something way nicer then what we got. Not sure how this hotel received any great reviews. We were given an exterior room which looked like a run down motel 6 that they threw some paint on. There were 3 families in total and all our rooms were terrible.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review. I'm so sorry you didn't enjoy your stay. Thank you for telling me about the issues so we can address them immediately. We hope you give us another chance to show you our superior customer service.

"Great Stay In Grand Haven"

5
18/06/2017

Spent a Saturday night at the hotel and really enjoyed every minute. Check In was great. Room (305) was a double queen with refrigerator in room facing the courtyard. The beds were perfect with a good selection of pillows. Sheets were crisp and clean. Beds were made well and with care. Bathroom was spotless, very nice shower!!!! Pool was warm and refreshing. 5ft deep and large area for kids. chlorine levels were light and the pool was spotless. Quite happy with breakfest as it had a good variety of food and well presented. We will be back!!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay! The pool is one of my favorite spots at the hotel, and it's nice to see that you enjoyed it as well. I'll be sure to let my housekeeping staff see your kind comments. They definitely work very hard to ensure each guest has a spotless room; they'll be happy to see the acknowledgement. Thank you! We hope to see you again soon!

"Decent overnight stay"

4
15/06/2017

We arrived several hours early for an out of town wedding, and were pleasantly surprised that our room was ready for us to drop our gear into before heading to the event. The front desk attendant was pleasant and friendly, and did all she could to accommodate our early check-in. We appreciated that a lot. Our king suite was clean, comfy, and conveniently located on the main drag.

"Comfortable, clean room and great breakfast"

5
12/06/2017

A bit pricey but we stayed during the peak summer time when all hotel rates go up in Grand Haven. The front desk representative took time to find my reward number so I could receive the 10 percent discount. Great breakfast but you need to take advantage of it before 10:00 am; coffee is available after 10:00 am. Nice, clean room with comfortable bed and drapes that completely block out the light.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay! We appreciate your loyalty to our brand; thank you for being a Best Western Rewards member! There are so many advantages to being a member, so I'm happy that the front desk agent found your number and added it! We look forward to seeing you again soon!

"Impressive staff"

5
12/06/2017

We traveled here with our son's travel baseball team and were extremely pleased with the level and quality of the service we received. The hotel is very clean and comfortable with current décor and a beautiful courtyard. The value was very accommodating for entire group.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're all so pleased that you enjoyed the staff and your stay. We strive to give superior customer service to each guest; thank you for noticing! We hope to see you again soon!

"Best Western Grand Haven Mi"

5
12/06/2017

Great place to stay, it is always clean and I never a problem when I stay there. The night before I checked out I paid using Best Western Gift Cards and the staff member on duty at the time had never done. She called someone who talked her through how to process the cards and apply them against my account. I wish I had thought to write down her name to give my special thanks to her and to the person that she called.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so happy that you were pleased with your stay. I will make sure to see who it was that processed your gift cards and let them know how grateful you are. Thank you so much for letting me know. We look forward to seeing you again soon!

"Perfect for our needs"

5
11/06/2017

We were extremely pleased with our stay at this hotel. The rooms are nicely decorated and clean. The staff was very nice and my only request was immediately handled. The pool and hot tub are clean. The location is excellent, especially if you plan on biking. It's an easy two mile ride downtown and on the correct side of a busy street. Close to a Meijer, close to a laundromat, close to everything. We were initially surprised to be in a separate building from the lobby but it worked out to be better with our bikes anyhow. Best of all, the free breakfast was among the best I've had at a hotel. It was a great value and we hope to return next year.

BeaconInn, Front Office Manager at Best Western Beacon Inn, responded to this review
I am so pleased to know that you enjoyed your stay. We agree that we are in a wonderful location, and Grand Haven is a beautiful city to visit. We are happy to hear that you will be trying to return next year. Look forward to seeing you next time!!!

"Very clean and comfortable"

5
07/06/2017

Very pleased with our stay, the staff was helpful when we needed directions and was courteous. The hotel was clean as were the rooms would recommend staying here. Very adequate breakfast. Completely enjoyed our stay.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay. I will make sure that the housekeeping staff knows your comments about the clean rooms. We hope to see you again soon!

"Excellant Hotel!"

5
02/06/2017

All staff went over & above their jobs to make sure everything was great for our stay...beautifully decorated, great towels, comfortable mattress, pool was great, breakfast was wonderful! We will DEFINiTLY stay there again on our next trip to beautiful Grand Haven.

BeaconInn, Front Office Manager at Best Western Beacon Inn, responded to this review
Thank you so much for taking time to leave this review. All of our staff take great pride in the comfort and presentation of our hotel, and I am so glad that it shows. We look forward to seeing you again on your next visit!!!

"Great Hotel in Grand Haven"

5
30/05/2017

Went to Grand Haven for Memorial Day at the Best Western Beacon Inn. The hotel was clean. The rooms were excellent, clean and had comfortable beds. The staff was friendly. The indoor pool was excellent. The food at breakfast time was also very good. The hotel is close to restaurants, and a Meijer. There is a good sized refrigerator and even a microwave in the room. I would definitely stay here again, and would highly recommend this hotel.

BeaconInn, Front Office Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We work hard to make sure our guest have an outstanding stay and are so glad that you did. We look forward to serving you again. See you again soon!!

"clean and confortable"

5
30/05/2017

Hotel are clean and very comfortable and I high recommended in base my experienced. Maybe the only thing I do not like it was upstairs bathroom noise every times somebodies use it especially in the middle of the night.

BeaconInn, Front Office Manager at Best Western Beacon Inn, responded to this review
I am so happy that you found our rooms comfortable. Our housekeepers work so hard to ensure a clean guest room. Hope we will see you again soon.

"Very Good Hotel"

4
30/05/2017

It was a nice hotel. Very good location, just a short drive to Grand Haven Beach. We will come back given the chance to spend another weekend vacation to Michigan. It's also close to other shops and restaurants.

BeaconInn, Front Office Manager at Best Western Beacon Inn, responded to this review
Thank you so much for choosing the Beacon Inn for you travel needs. We hope to see you again the next time you make it to beautiful Grand Haven!!!

"Totally Renovated"

5
29/05/2017

At $100/night it was low price for Grand Haven during Memorial Day weekend and the place is top quality. Totally redone latest door lock, bath fixtures, carpet, TV, frig,microwave, etc. Pool & whirlpool are in great shape and very importantly the staff was very friendly and helpful. Great view out the window of green open space area.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed the renovations so much! They were definitely a challenge to get through, but now that they're done we're enjoying the outcome. We hope to see you again soon!

"Review option"

4
29/05/2017

This section should be optional. My stay at B W was very nice. I was in the city attending my brother's funeral. The problem free experience at Best Western is appreciated. I will use Best Western for future travel plans.

"Nice updated hotel"

4
24/05/2017

My work booked me here for 3 nights and it was nice. The hotel has been recently renovated and updated. The staff was friendly and helpful. Complimentary breakfast was adequate. I liked the different flavored waters available each day in the lobby. My room was clean.

"GREAT HOTEL"

5
24/05/2017

Hotel was clean and orderly, breakfast was good fresh and they made sure breakfast bar was full at all times. Loved the hotel decor and the staff were great. Pool area was clean and towels were available in the pool room. I will always stay at a best western because of this great experience! Totally worth the extra couple bucks to stay here.

"Cross country drive"

4
23/05/2017

The Best Western Beacon is a great older motel. It is clean and comfortable and a complete breakfast. The room was very spacious, the small frig had a freezer and the bed and pillows comfortable. You can choose a room in the main building with several floors or a garden room where you can park outside your door and have a patio on the other side looking out at the green space. I really liked this motel.

"Brand new rooms. Super clean."

4
22/05/2017

I love it. I stayed at Marriot Albuq, and B/W was cleaner (carpet) and newer. If you would have woken up in either room without looking outside, you would pick the B/W as the Marriot. Because it was cleaner. B/W in Durango Co. is my favorite hotel ever. I've been around the world too. The one by the Silverton Railway station. Perfect.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay. Our housekeeping staff works very hard to ensure each guest has a spotless room, thank you for noticing. I'll be sure to show them your review. :) We look forward to seeing you again soon!

"Extremely clean and comfy!"

5
21/05/2017

My sweet granddaughter and I stayed at the Beacon for two nights. We were part of a bus tour group from PA. This mini-vacation was a special time for us that will forever be treasured. Our room was located on the third floor. Accolades to housekeeping for their immaculate care of our room and the hotel in general. I must share a tender story...my granddaughter likes to sleep in a "mound" or "nest" of interwoven sheets and blankets. She works hard to make this little nest of hers just perfect. Without my knowledge, she left a note on her bed for housekeeping to, "Leave this bed the way it is please." and they obliged! She was so tickled! The breakfast provided was more than adequate. Bacon, sausage, scrambled eggs, batter to make your own waffles, yogurt, cereals, pastries, fruit, juice, coffee, etc. Very nice setup. There is an inviting indoor pool, but we didn't have time to take a swim. My only grumble was no ATM was available at the hotel. The young man at the desk stated they had one, but it was removed during renovation. It was planned to be reinstalled in the near future. There was a bank a short distance away that he thought might have an ATM. This was a bit inconvenient, but no biggie. Renovations take time to complete. If we're ever back this way, we'll surely stay at the Beacon Inn!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay. I agree: our housekeeping staff is amazing! They work hard and are wonderful at what they do. Now that the renovations are complete, we're hoping to get the ATM back soon. It should be here the next time you come to visit! We're looking forward to (hopefully) seeing you again soon!

"A Beacon after they finish renovating"

4
18/05/2017

I stayed there for four days. The room was immaculate, the staff was very accommodating, and the Inn was centrally located. The challenge during my visit was that the lobby was going through renovations. Half the time the lobby was inaccessible, we had to enter through a side door that was left unlocked most all night. The Beacon Inn had breakfast every day in a room instead of the renovating lobby. The employee told us that she couldn't wait for the real breakfast to come back to the lobby. She told us there was more to the offerings When it is in the lobby. I value her honesty, but it made us feel a little cheated. I'm sure once this Hotel is firing on all cylinders, it will deserve a 5 star, and I'm looking forward to visiting it again to check it out...

"Enjoyed our stay in Grand Haven and the staff at Beacon Inn were very helpful."

5
16/05/2017

The room was clean and neat, we also found the breakfast provided by the Inn to have a number of tasty dishes neatly presented by two hard working employees. The Inn was very convenient to Holland and the Tulip Festival, but we also enjoyed shopping the stores in Grand Haven.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed both Tulip Time and the downtown Grand Haven area! We are so lucky to live in such a beautiful area and so happy that you enjoyed it! We hope to see you again soon!

"A hotel you must stay at!"

5
15/05/2017

Cleanest room I have ever stayed at. Kudos to the house keeping.. they deserve recognition for how clean the rooms and lobby were. Seriously not one speck of dirt or anything could I find. Bathroom was impeccable clean. Thank you!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We are so lucky to have such great housekeepers! They definitely work very hard to make sure each room is perfect for our guests. Thank you for commenting on it! We look forward to seeing you again soon!

"Alright Place"

3
09/05/2017

The hotel is finishing up a renovation which is nice. We were a little disappointed to be put in a different building on the second floor with no elevator since we were traveling with a lot of stuff. We were told there were no other options even though we were checking in at 3pm... The breakfast was alright but a little chaotic. The hotel was close to town and Grand Haven is a beautiful place to explore. We loved the fountain show!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry you didn't like the second floor. We agree, Grand Haven and the Musical Fountain are wonderful! We look forward to seeing you again soon!

"Nice rooms for the price"

3
08/05/2017

Good rooms for the price. Its clean and have good service. Not a great looking hotel but definitely have basic touch to it with clean rooms and bathrooms. its affordable and average room price depending on the days you stay.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay and hope you come see us again soon!

"Very nice inside"

4
08/05/2017

We took a quick weekend getaway trip, (my husband and I). Construction on the hotel was over and the lobby and breakfast area looks great! Our room looked great and modern. Everyone at the front desk area was very friendly. Hotel is located in a good area, easy to find. Great variety of breakfast foods, seating was still tight even for as big a room as it was, but everyone found a seat. My only "complaint" if you will was that our room faced the front of the hotel, and we could hear alot of traffic AND no joke, the walls are very thin, the kids next door (being kids), were pretty loud with slamming doors and had very loud voices of excitement. It was getting kind of late, too, parents, tell your kids that other people can hear you out in the halls and other rooms!!!

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We appreciate the kind words about the remodel. It's been a challenge to get through the construction, but we're so pleased with the results! I'm so sorry that the noise was an issue. We hope that you will come back soon!

"Beacon Inn Ready to Roll For The Summer"

5
06/05/2017

This was the second stay this year at the Beacon Inn. It remains a beacon of excellence in a very pretty area of Michigan. I have a client in a nearby town and the proximity of the motel and the services offer make things very easy and pleasant for travel. The staff has handled the construction for the last few months in a friendly manner. Rooms are spacious and breakfast is awesome! Over the years, it has been both business and family friendly. The motel is perfect for enhancing the smiles that Lake Michigan brings.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We appreciate the nice comments! It has definitely been a challenge to have the construction going on, and we're so happy to be done. We're loving the remodel and really appreciate that you do too! We look forward to seeing you again soon!

"Beautiful renovations/paper thin walls"

3
04/05/2017

Motel is undergoing renovations , the rooms look amazing and the hotel lobby was ungoing work Unfortunately the room smelled of cigarette smoke and the motel was sold out. No other rooms available. After we got home the next day we had to wash and spray down all of our belongings. The rooms do not offer much sound damping between them, out room placement was next to a family that almost appeared to be living in the motel. They had coolers, grills and large dogs around the room At times upto eight people could be seen inside the room and it was as very noisy even past quiet hours. We had to sleep with headphones in just to drowned out the noise.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that the family next door to you was noisy. If you let us know while you're here, we do everything we can to ensure neighbors are quiet. Thank you also for letting us know that you like the renovations! We're excited for the lobby to be done (soon) and hope to see you again when it's completed!

"Great hotel"

5
02/05/2017

Great hotel for the price very clean and up to date very satisfied I would recommend this hotel to anyone looking to stay in grand haven. I especially enjoyed the hot tub in the room. The pool was nice to have access to from outside and the new renovations are looking great. It was nice to see that the messes were kept to a minimum during construction.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We are definitely trying to make the construction as out-of-the-way as possible. It's almost done and we are super excited for it! I agree, the whirlpool rooms are nice, and I'm happy you enjoyed it so much! We look forward to seeing you again soon!

"Dogs?"

2
01/05/2017

On-site construction worker stayed the night at the hotel. His dog was allowed in the room and it was barking. He also left tv on all night! Hotel construction wasn't disclosed at time of booking. I regret staying here.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so sorry that you did not enjoy your stay. I will definitely be looking into the dog and TV issues. The construction is close to completion and we truly hope you come again to let us try to improve your impression of us!

"Good"

5
28/04/2017

Worth the money. Clean. No bugs. Would stay again. the tub was very spacious. Jets were really cool. Good for couples trying to get away but also being cheaper about it. Right by the beach. Lovely area.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your hot tub room! And, we agree, Grand Haven is a beautiful area! We hope to see you again soon!

"Lacking"

2
28/04/2017

From being given keys to a non-smoking room that reeked in a lobby destroyed by construction to the paper thin walls allowing the neighboring rooms blaring tv to be heard the entire night to morning, a really lousy breakfast in a dark makeshift guest room, this stay truly sucked. The 2nd room at least was not cig polluted, was clean, and the staff pleasant. But, I would very certainly not return. If staying with a spouse, understand that any sound you make will be the neighbors to experience. Leave romance at home, unless sharing is your thing.

BeaconInn, Manager at Best Western Beacon Inn, responded to this review
Thank you for your review. We're so sorry that you didn't enjoy your stay. The construction is definitely an eyesore, but it will be done within the week! We're very excited to show it off and hope that you give us another chance to provide you with superior customer service.

"Great hotel"

5
27/04/2017

Great location and service. Would stay there again on my next visit. Good food in the area and things to do hotel had a nice pool and work out facility. Staff was very nice and convenient parking for sure

"Getaway"

5
22/04/2017

Very awesome place. They are still remodeling and it will be beautiful once again. Rooms are very clean and quite. Staff is beyond great, and priced just right. Enjoy your stay. We have been coming here for several years and have never been disappointed.

BeaconInn, Front Office Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your kind comments. Construction is set to be done soon, and we cannot wait to see how it turns out. Hope to see you again soon so you can let us know what you think of our redesigned space.

"Unaware oh construction !"

2
06/04/2017

Enjoyed this hotel in the past, however I was really disappointed that we were not made aware of the construction (total construction ) going on in lobby. There was drywall dust all over of the building

BeaconInn, Front Office Manager at BEST WESTERN Beacon Inn, responded to this review
I am terribly sorry that we did not make you aware of the construction. I admit the dust is a bit much at this time. Construction is set to be done by the end of this month. Hope to see you back after everything is done so you can tell us what you think of the improvements we are currently making.

"Tracy Torres "

5
11/02/2017

I absolutely love this place! The staff is amazing.. I will be going back.. it's a great place just to relax with your family.. my kids love the swimming pool,and my husband and I love the hot tub.. I highly recommend this hotel..

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so happy you enjoy our hotel so much! I agree, the pool is amazing! We hope to see you again soon!

"Friendly staff and clean rooms"

4
30/01/2017

The staff at this hotel are very friendly! The breakfast offers a good variety of hot and cold food. We didn't swim in the pool but it looked larger than a lot of hotel pools I have seen before. We were there in the off season so the hotel was not very busy. The room was clean and spacious, we were in a regular King room and it came with a sofa and living room area as well as the bed which was nice. It has the biggest mini fridge I have seen and a microwave! Great rooms and good prices.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you liked the room so much! We love the refrigerators also. :) I'll be sure to let the staff know about your kind comments! We hope to see you again soon!

"great review"

5
14/01/2017

will be staying at best western again and will recommend it to friends and family for future reference should they need to stay at a hotel, I am glad we decided to stay at best western, very good even with a late check in time

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We're so excited that you plan on telling friends and family to stay with us! Word of mouth recommendations are so important, and we appreciate yours! We're looking forward to seeing you, and your friends and family soon! :)

"Return visit"

4
11/01/2017

We've stayed at this hotel several times when visiting relatives in Grand Haven. I just wanted to note that they've upgraded the breakfast offerings and now have a couple of hot items prepared, such as eggs and sausage. I dropped an earring down the sink and they immediately sent someone to open the trap and get it out. I thought that was great service.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I'm so pleased that you enjoyed our breakfast upgrades. I'm also very happy that we were able to get your earring for you! We hope to see you again soon!

"Great stay"

5
26/11/2016

Excellent hotel, a quiet room, the breakfast is great with a variety of selections, and a pleasant eating area. The staff is always friendly and helpful. Did not have time to used the beautiful pool. We have stayed here several times and will continue to used this hotel when we are in town.

"They do it right here!"

5
24/10/2016

Very pleased - helpful and friendly staff, very clean and nice room, breakfast was real good. Can't think of one negative and would highly recommend. I hope to visit again! They pay attention to detail here. Easy to check in and out.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We strive to ensure each guest is comfortable and enjoys their stay and we're so pleased that you did! We've done many upgrades recently and it's so great to see that people like them! We look forward to seeing you again soon!

"great service"

3
23/10/2016

The staff was helpful and the motel is clean. Had pool rented out to 2 parties the evening we stayed so packed with kids and our room was disconnected from lobby/fitness area and pool so was not the best because of rain.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that you didn't enjoy the outdoor access room. In the future, please give us a call before you come and let us know you'd like to be in the main building (which houses the pool) and we'd be happy to accommodate. We look forward to seeing you again soon!

"grand haven visitors"

4
22/10/2016

Many great amenities, including pool, fitness room, breakfast, frig & microwave in room. However, it was somewhat inconvenient that this hotel is divided into several (at least 4) separate buildings, so we had to walk outside quite a long way to get from our hotel room in one building to the lobby, pool, and breakfast area, which was in another building some distance away. Otherwise, a very good lodging experience--clean & well-kept premises & staff quite friendly, helpful.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We do have 4 buildings on our property to accommodate all different requests from our guests. The furthest building is about a one minute outdoor walk to the main building for the pool, breakfast and fitness center. In the future, let us know when you reserve your room that you'd like to be in the main building and we'll be happy to do so. We look forward to seeing you again soon!

"Best Western, re-done"

5
21/10/2016

When did BW change? Regardless of when, we stayed at two recently, Marinette, WI and Grand Haven, MI and both were well done. Terrific staff, good rooms. I haven't stayed at a BW in ages but they keep coming up on TripAdvisor as highly rated; the rating is correct.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! The Best Western Brand has been working hard to ensure their hotels are clean, high quality, and overall excellent for their guests. The Grand Haven Best Western has always been highly rated within the brand, and we're so happy that you noticed and enjoyed your stay. We look forward to seeing you again soon!!

"Visit to Holland"

5
17/10/2016

Beacon Inn exactly as advertised. Excellent facility. Room was very clean, had all necessary amenities.Staff was very friendly and helpful. Easy check in and out. Breakfast was adequate. Would stay here again.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We strive to ensure each guest has a great stay and we're so pleased that you did! I appreciate you mentioning that it is exactly as advertised. We work hard to make sure our advertising is as updated and correct as possible so each guest will know exactly what to expect in their room. We look forward to seeing you again soon!

"Michigan weekend"

5
15/10/2016

A last minute trip to Michigan and we chose to stay at this Best Western because we stayed here recently. We had a nice room which was a great value. The staff was terrific and remembered us from our last visit. We will stay here again!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We truly appreciate your return business and we're so pleased that you will be coming back! We look forward to seeing you again soon!

"Great place to stay!!!"

5
12/10/2016

We have stayed here twice this year!! Very nice rooms, clean and comfortable!! The hotel staff is very welcoming and accommodating. The pool area of very nice. We will be going back next spring for sure!!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you came back for a second visit! We have the largest rooms and beds in town, and we work hard to provide superior customer service to all of our guests. We look forward to seeing you in the spring!

"Family trip"

5
09/10/2016

Hotel was nice and clean. The staff was super friendly. The housekeeping staff were all smiles and attentive. I would recommend this hotel. And there is a Pokémon Gym right on their property, guaranteed to keep the kids busy. Hahaha

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay with us. We strive to ensure each guest has a great stay and it's wonderful to hear that you did. Thank you for mentioning the Pokemon Gym! It's great to have one on our property and it's so much fun to see people playing and having fun with it. We hope to see you again soon!

"One night passing through"

4
04/10/2016

Made reservation online so check in was super easy and pleasant. Room was super spacious and clean. Had a patio door looking into the court yard with light above both front and rear doors. There were chairs to sit on in the courtyard too. The bathroom was clean and the sink and mirror were separate like most hotels are. Room had a mini fridge and microwave along with single cup coffee maker, table, chairs and plenty of light. Hotel offers free wifi and restaurants like McDonalds are right next to the hotel. WalMart and Meijer are a short drive as well as shopping if you head south. The evening staff was super friendly. Beds were comfortable. I rated very good ONLY because in the morning at 6 a.m. I went to the breakfast area before getting on the road for my travels. As I was the only person besides one man sitting and eating Tomme (she is a worker #1) and someone who I figure she was training in (lady #2) Lady #1 while I had started putting egg and sausage patties on my plate to make a sandwich decided that was the perfect time for her to drop toast in the toaster because she was hungry and so worker #2 followed suit. No mention of a oh sorry or do you mind nothing so I stood there waiting for the workers toast to pop up while my eggs and sausage got cold because they decided it was far more important for them to eat on the clock rather than allow their guests to go ahead of them. I have to say Tomme was less than impressive and I was not at all happy with her unprofessional behavior. Feel sorry for lady #2 that was being trained in to think that she deserves to be fed on the clock and that guests who stay there should have to stand back and wait.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I'm so happy that you enjoyed your room. On behalf of the entire staff here, I'd like to sincerely apologize for the lack of judgement by the staff who made toast. I'm very disappointed and will be talking to both of them. I truly hope that you will come again and let us provide you with superior customer service! Thank you!

"We couldn't have asked for more!"

5
01/10/2016

We made reservations to stay here when we went to Art Prize in nearby Grand Rapids because we wanted to be able to escape the crowds when we were done for the day. An easy 30 minute drive from Grand Rapids, this stay was perfect. The facility was recently refurbished and I was pleased with what was done. We booked a room with one king bed and a sofa. It was roomy and comfortable with new carpet, a refrigerator and all the little extras one could hope for. The extras that many other motels are missing are tables on both sides of the bed, good lighting in the dressing area as well as a mirror and good lighting elsewhere, so two people can actually dress at the same time. One thing I dislike about some motels is that the beds are not adequately clean. The beds here have double sheets and I felt like I was really in a clean room. The entire room was inviting.. The staff were welcoming and organized. I never go swimming in hotel pools but was sorry that I didn't bring a bathing suit because the pool was large with a very nice looking Jacuzzi. Even breakfast was good! There was ample staff and they were busy refreshing the food and cleaning the breakfast area whenever anyone left. When we made reservations we requested a quiet room. We were given a room on the third floor of the main building. There are elevators and the room was very quiet. If you have never been to Grand Haven it is a lovely picturesque resort town right by Lake Michigan with plenty of non chain shops and restaurants (many restaurants are closed on Sunday but we were still able to find a few choices.) The beach area is large and active. Even in late September we were able watch the surfers hit the waters with waves crashing on the beach. Fun to see!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so very much for such a wonderful review! We strive to ensure each guest feels welcome, comfortable and is in a clean, fresh, updated room. We love it when people notice the triple sheeting on the beds, the fresh remote bags, and all the hard work our staff puts into making sure all is perfect. We've done many upgrades lately, including new lighting, and it's nice to see that people are liking it. We've also been working hard on upgrading our breakfast, and we're so happy you enjoyed it! I agree, our town is a paradise in Michigan! We hope to see you again soon!

"@ days in Grand Haven MI"

5
01/10/2016

Great hotel, the room was spacious and clean , The bed was very comfortable. Inn Close to downtown area. Pool inside and open year round. Breakfast menu included a variety of items from cold cereal to waffles - eggs and bacon

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay. We've been working hard on upgrading our breakfast and we're so happy that you enjoyed it. We're very proud of our housekeeping staff: they work hard and make sure each room is cleaned properly. Thank you for noticing how hard they work. I know they'll appreciate your comments. We look forward to seeing you again soon!

"Clean and serviceable. "

4
30/09/2016

We stayed in one of the jacuzzi suites while shopping for a boat for 1 night, it was clean and comfortable. The jacuzzi and room were very clean and fresh feeling. The staff was very friendly and accommodating. The free breakfast was tasty. All in all, its a nice place to stay nothing extravagant but you won't be disappointed. Recommended.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We strive to ensure each guest has a pleasant experience and we're so happy that you did! The Jacuzzi rooms are one of my favorites. I love the private entrance and the large room size. I'm so pleased that you enjoyed it! We hope to see you again soon!

"Resort"

5
28/09/2016

Very clean and well maintained. Pleasant staff with helpful advise. Great value for the cost. I wish that we had brought our swim suits as the pool was quite large and we needed the whirlpool after visiting Art Prize in Grand Rapids.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We'er so pleased that you enjoyed your stay with us. Thank you for complimenting the staff: I'll be sure to let everyone know that they helped you! We hope to see you again soon, but bring your swim suit!! :)

"Very accomodating people"

4
27/09/2016

This motel had large, clean, new-looking rooms. The toilet and shower were in a separate room from the sink, and there was no door to the sink area. The toilet was a new, eco-friendly one that was very loud. Beds were comfy, and we had everything we needed. The breakfast was disappointing--eggs and sausage were cold and oatmeal was gummy. The personnel in the motel were very nice and went above and beyond for us. We asked for a late checkout so we could shower after a leisurely morning bike ride. They readily gave us until 1pm. When they had to turn the water off in the building, due to a leak, before my husband could shower, they gave him the key to a room in their other building, and were very apologetic for having to inconvenience us. I would definitely stay here the next time I am in the area.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! I'm so sorry that you found the breakfast disappointing. I will definitely address the issues with the breakfast attendant. I appreciate you letting us know so we can resolve these problems. Thank you for understanding about the water needing to be turned off for a couple of hours. You never know when a leak is going to happen and it's so nice to have guests who are patient and kind about the inconvenience. We truly appreciate how gracious you and your husband were. We look forward to seeing you again soon!!

"Best Western Grand Haven Grand Place"

5
26/09/2016

The Grand Haven Best Western Inn was aged, but mellow. The staff, food and service was top rate. Our group had a small number of individual requests that were all handled promptly and gracefully. Several of our group raved about the breakfast. We also liked the outdoor chairs and tables, and the nearness of community events. The entire trip was a nice Lake Michigan visit add-on to our trditional Art Prize visit in Grand Rapids.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! I'm so pleased to hear that you enjoyed your stay and our staff was able to fulfill your requests. Thank you for mentioning our breakfast as we have been working hard to improve it. It's so great to hear that our hard work is paying off and we're so happy that your group enjoyed it! Art Prize is so much fun, thanks for staying with us while you explored it! We hope to see you again soon!

"Nice hotel"

4
18/09/2016

This hotel is less than a mile away from North Ottawa Hospital and not far from downtown or any scenic drives. The hotel is clean and rooms are up to date. Tv's were nice flat screen. Beds were clean and comfortable. Bathroom was nice and clean. The staff was friendly and helpful. There's a nice pool and hot tub. There 3 seperate building you can stay in. Nice place

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We strive to ensure each guest has a comfortable stay and we're so pleased that you did! Thank you also for mentioning all of our upgrades and our location. It's so nice to have people recognize our hard work and dedication to our guests! Thank you so much! We look forward to seeing you again soon!

"Extremely friendly front desk staff!"

4
13/09/2016

We checked in late on a weeknight. The front desk staff was very friendly and offered us appropriate discounts. Our room was clean and spacious. Breakfast was good and fresh. Check out staff was friendly also. We didn't swim but did notice that the pool was VERY cloudy. I had also read this in a review. Having a pool myself, I know that this could be remedied with a little work, and so we wondered why they don't clean it up. Otherwise, we were very happy with out stay and would stay there again.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. We strive to ensure each guest enjoys their stay and we're so happy that you did. I'm sorry that you found the pool to be cloudy. We will definitely be looking into this further. We appreciate you letting us know! We hope to see you again soon!

"Nice!!!"

4
11/09/2016

We booked the Best Western based on the Trip Advisor reviews. It was pretty much as advertised - clean - comfortable - and a good location. I would suggest asking for a room away from the street - it was quieter. The lady that checked us in was very nice, and helpful as well. Comfortable room and a nice breakfast room.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We pride ourselves on being the #1 voted TripAdvisor hotel in our area and we're so pleased that you reserved because of it! I will look into who checked you in and be sure to let her know your comments. Thank you again and we hope to see you again soon!

"Best Western, Grand Haven"

5
02/09/2016

We took a three-day trip to visit Grand Haven and Muskegon. Glad we stayed at the Best Western Beacon hotel. Our room was very clean. The shower was great--good pressure with choice of adjustments. The beds and pillows were very comfortable. Nice, hot breakfast. Courteous, helpful staff. They gave us suggestions for sites to see, events, restaurants, etc. Would definitely come back again.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. I also love the showers at this hotel. They are definitely relaxing and have great pressure. We're also pleased that you enjoyed Grand Haven! We are in a great area with so much beauty and so many things to do. We hope you come back soon!

"Excellent accommodations and staff "

5
01/09/2016

Excellent place for several reasons! The room and bathroom were immaculate. Room 307. Sheets crisp and clean. 4 pillows on Queen beds. Comfortable beds. Larger size room. Very quiet. Carpets clean. Pool was very clean. Warm. And plenty of room to swim. Hot tub also clean seats 9. Pool floor clean as a whistle. Non slippery tile. Easy to get in and out of pool. Plenty of pool towels. Hours were very user friendly. Breakfast was great. Hot and cold choices. More than plenty to eat. Very clean here too. Very friendly staff. Tammy who checked us in couldn't have been nicer even showing us our room before we registered. Kendra who worked the morning desk had such a cheery personality and very service oriented. She had great suggestions for what to see and do, taking time to even google things for us for times and to give us a map. Very reasonable pricing. I don't often take the time to review but such a great place with good staff is not always common now a days and really needs to be commended. Good job!! Would highly recommend to stay here. Grand Haven is a great town. Beach and Lake Michigan is beautiful.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We strive to ensure each guest has a wonderful stay and we're so glad you did. I will definitely be passing your comments on to the whole staff. I'm sure they'll all appreciate it! We have a great staff who always makes sure to not only do their jobs to the best of their ability, but they often go above and beyond to put that extra special touch to each guest's stay. We truly hope to see you again soon!!

"nothing special"

3
31/08/2016

the hotel is located right on the busy us31 that sometimes creates a problem to get out or in. the hotel seemed clean but the service is so-so. a couple of times the housekeeping did not care to make up the beds... the breakfast is also marginal. $175 for a double felt like overpaying.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We appreciate all feedback and I'll be sure to address the housekeeping issues you experienced. I'm so sorry for that and I truly hope to see you again so we can provide superior customer service!

"Nice place to stay."

4
29/08/2016

Our room was very clean and nice. We stayed in the building away from the main building and could park our car right outside our door which made things very convenient. The room looked like it had been recently updated and was very clean. Breakfast is very average in what can be a very tight room. The biggest disappointment of the trip was the cloudy green pool. While I am sure it is safe, swimming in what could be swamp water isn't very appealing. I know my kids were disappointed. Staff were all very nice.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I'm so pleased that you enjoyed your stay and sorry that the pool seemed green. We will definitely have maintenance address it immediately. Thank you for letting us know! We hope to see you again soon!

"Wonderful Stay"

5
26/08/2016

My family and I were in town for a family reunion. The hotel was great. It was comfortable and conveniently located to the beach. The breakfast was great especially since we had kids with us. The courtyard was also a nice touch for the kids and they could go outside and play a little. I would definitely come again if in town.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us! I agree, the courtyard area is great for kids to play in. It's safe since no cars drive around it and there is a lot of space for running around. Also, the patio furniture is a definite plus for adults (and kids) to sit outside and relax. We hope to see you again soon!

"Perfect for a beach town"

4
22/08/2016

I stayed in one of the back buildings, with a door facing the outside in a building that was separate from the pool/front desk/breakfast area. While it was obvious that this was a remodeled room it was perfect for what my friend and I were looking for. Nothing fancy AT ALL, but clean everywhere from the beds to the floors to the shower, it was immaculate. I was located in one of the two story buildings and we could hear the footsteps of the guests above us quite regularly. If you are looking for a no frills hotel that is easily accessible to the downtown area I would recommend this Best Western.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay with us. We're also pleased that you enjoyed our remodeled rooms. I will definitely let the housekeeping staff know that you noticed their hard work. We hope to see you again soon!

"Great experience"

5
21/08/2016

My daughter and I stayed here to experience a day in Grand Haven. Our room was in the adjacent 2 story building, not the main building. I do not recommend this annex building for the elderly or handicapped unless they stay on the ground floor because there is is no elevator (only external stairs) to get to the 2nd floor. The hotel room was EXTREMELY clean, I was impressed! The TV remote control was sanitized and placed in a pouch. Quality toiletries (soap, shampoo, etc,) were available and enough towels for both of us. The only thing was that the pillows were a bit uncomfortable for both my daughter and I (pillows were too firm, not soft enough). Maybe this is something that a traveler can bring up at the front desk, but we didn't. The hotel was close to downtown, but not close enough to walk, We had a vehicle, so the location was great. We were able to drive to downtown in a few minutes. We were able to park in a free public lot and go to the sidewalk sales that were being held that weekend on Washington St. Lots of great shops and restaurants.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed both your room and the local area! Those sidewalk sales are so much fun! I will definitely let the housekeeping staff know that you noticed their hard work and dedication to their job. We try to show each guest that we take cleanliness very seriously which is why we sanitize everything in the rooms. We hope to see you again soon!

"2 Night Stay While Visiting the Area"

3
20/08/2016

Our stay was fine; no real issues. I thought the room was clean and so was our Jacuzzi tub. We stayed in one of the single-story buildings facing the courtyard, and they have a couple of chairs outside the patio to sit in if you like. Breakfast was pretty good; like many other hotels, This was a little unique as they had make-your-own breakfast sandwiches (but I couldn't find cheese), and make-your own oatmeal and yogurt parfaits, too. Probably my biggest issue was the pool; it was a bit murky and you could see visible dirt in the bottom. I didn't see anyone in it during our stay. We didn't use the workout room. Service was efficient at check-in and check-out. Price was high ($199 a night) though the Jacuzzi cost us more and it was still summer season in the area. The location is nice as it's just a mile and a half from Lake Michigan.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your room. I'm sorry that you had an issue with the pool. Thank you for letting me know! I'll have maintenance look at it immediately. Also, thank you for letting me know your thoughts on our breakfast. We've been working hard to improve our selection and I'm so happy that you enjoyed it! We hope to see you again soon!

"Not that great"

2
18/08/2016

Something about all the rooms having exterior doors does not feel right to me. Kind of cheap feelings. I had no major troubles, but just did not feel like it was that nice of a place. I had several spiders show up on the bedding, that kind of made me check through out the night. I think the air conditioner had a filter hole in it or something.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! I'm so sorry that you did not enjoy your stay with us. We have both interior and exterior hallway rooms and each guest has their own preference. I'm so sorry that you had a problem with spiders in your room. I will definitely make sure that the proper department is told of it so we can take care of it. If you ever experience a problem while on property, please feel free to let us know immediately so we can take care of it while you are still here. I truly hope to see you again soon so we can impress you with superior customer service.

"Below Expectation"

2
18/08/2016

Housekeeping and attractiveness of room way below expectation. Breakfast lacking. Night desk clerk very helpful. High cost for quality. The location was very good and it was quiet. We will not stay there again.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review. I'm so sorry that you found our housekeeping below expectation. We strive to ensure each guest has a wonderful stay and I apologize that we missed the mark with you. I truly hope you allow us to impress you with superior customer service soon.

"Wonderful experience"

5
18/08/2016

Another trip with the grandkids. Hotel was pristine. Room was immaculate. Linens were crisp and fresh. Staff was friendly, courteous, helpful and fun. Free continental breakfast was amazing: make your own waffles, cereal, eggs, biscuits, sweets, fresh fruit and best of all, wonderful coffee. The pool and spa were exceptionally clean. Wonderful little jewel.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you and your grand-kids enjoyed your stay with us! Our housekeeping staff is amazing and they work hard to make sure each room is perfect for our guests. Thank you so much for noticing! We've recently upgraded from a continental breakfast to a full hot breakfast. We're so pleased that you enjoyed it so much! We look forward to seeing you again soon!

"Nice rooms. Small breaakfast space for hotel size"

5
17/08/2016

We have stayed at this hotel for the past eight years while visiting Grand Haven. The rooms are large in the courtyard area. New carpet.in the rooms. The breakfast space is small and you may need to plan ahead to avoid the crowd, if that is possible as there are about 100 rooms in the hotel. We will stay here next time we are in Grand Haven as it meets our needs,

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We strive to ensure each guest has a wonderful experience and we're so happy you did. We've been working hard on our upgrades and we're so pleased that you enjoyed them. Our breakfast runs from 6 am - 9:30 am daily, and I would recommend coming down before 9 am since so many people come between 9 am and 9:30 am. We look forward to seeing you again soon!

"Good but some concerns"

3
15/08/2016

Stayed for 4 nights - good and bad. Take it for what its worth. 1st night we climbed into bed and discovered sheets were stained and unchanged from last visitor. (No way I would believe they made a bed with clean sheets, with stains of that size - disgusting!). Front desk was responsive and offered to change rooms or sheets. We opted to have sheets changed but no more "clean room vibe" - again, gross. The 2nd day we returned at 4pm, no housekeeping yet. She said she's finished at 4:30 so if we wanted housekeeping its now or never. (Fine, we left again). 3rd night, gone from 11am - 5pm. No housekeeping at all. Called front desk and Houskeeping noted our room had "Do Not Disturb" - True, until 11am. and no, we didn't forget to remove the sign when we left for the day. Front desk gave us towels and wrote a note to housekeeping. While I appreciate that, we hate to feel like we're asking for something special. The front desk shouldn't have to write a note to anyone. 4th night. Yay, housekeeping finally. (The note worked?) A couple of other misses: Pool is in need of a serious chemical "shocking" and someone who knows how to maintain a pool properly. Water was merky, cloudy, dirty, disgusting looking. More than a few people commented that it was "greenish". Breakfast was blah-ok. They served funny super-flat "egg discs" everyday and alternated between sausage patties in a pool of grease and sausage gravy. Waffles were do it yourself. (Warning: Do not trust the large Waffle Iron to stay upright as you pry the waffle out of the griddle. The top fell down and skimmed my Sons hand leaving a burn mark. I witnessed others narrowly escape the Iron slamming down on their hand). On the positive side, our room appeared brand new - which is why we opted to have sheets changed the 1st night instead of moving to another room. Other breakfast items were good. Coffee, Bagels, Muffins, yogurt. The staff in general were always helpful and quick to resolve housekeeping issues the best they could under the circumstances. All in all, I left feeling we paid too much for too little. Obviously would have had a more pleasant stay if it weren't for the housekeeping hassles or the waffle burn on my sons hand. And I still can't get over the gross bed sheets the 1st night. In summary, I'd probably look elsewhere before staying here again. I wouldn't rule out another stay, but definitely wouldn't be my first choice - Especially not on a busy Saturday or Sunday. Cheers fellow travelers.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I'm so sorry you experienced so many issues with our housekeeping department. I will definitely be looking into this personally. Also, thank you for letting us know about the loose waffle iron. We will be fixing that immediately as well. As an award-winning property, our standards are much higher than what you experienced and we will be doing everything we can to ensure that your experience is not repeated. Thank you for letting us know about it. All of our reviews, both positive and negative, help us to grow as a company and show us where we can improve to ensure all of our guests feel welcomed and appreciated. We truly hope to see you again soon.

"Surprisingly good!"

4
15/08/2016

We stayed at this hotel overnight on our way up north. The hotel has 3 buildings, one which looks to be newer build and 2 older buildings. We stayed on the older 2 story building. Upon arrival, the building looked old but we were pleasantly surprised upon entering the room house nice it was. It appeared to be remodeled and was super clean. My wife and I are very particular when staying at a hotel and this one was fantastic! Conveniently located right off US-31 and minutes away to the waterfront and downtown area. The only complaint I would have is the breakfast advertised. The eggs were pretty good but no sausage to accompany it with. The Gravy for the biscuits was cold. This limited our choices but other than that, fruits, muffins and Danish are available as well. Would we stay here again, no question, it's a nice place to stay.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We've been doing a lot of upgrading and remodeling and we're so pleased that you enjoyed it! I'm so sorry about your experience with the breakfast, but thank you for telling us. We will work harder in the future to ensure this doesn't happen again. We look forward to seeing you again soon!

"Nice rooms and good location"

4
13/08/2016

My wife and I stayed here for two days. The motel is a bit unusual in that it has a main building and several satellite buildings. We stayed in a building behind the Macdonald's restaurant. The room had obviously been remodeled and everything was nice and clean. Two of the buildings have patio doors that face a central courtyard, but the courtyard is merely a grassy area--nothing to see. This could be developed into something worthwhile. No complaints about our stay. The breakfast was typical of what you get in midrange motels.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We have been doing a lot of upgrades recently, and we're so pleased that you enjoyed them. We have considered landscaping the courtyard area, but it's so great for kids to be able to safely play there (with no threat of cars) that we have so far decided to leave it grassy. However, we will definitely take your suggestion into consideration. We hope to see you again soon!!

"Pleasant Stay"

4
13/08/2016

Our stay at the Best Western Beacon Inn was pleasant. Our room was clean and comfortable. The staff is friendly. There was a microwave and refrigerator in our room. The price is in line with other hotels in the area. The location is close to local attractions, 1.5 miles to the GH pier. The kids enjoyed the indoor pool. There was an outlet in our room that didn't work at all, minor issue. The breakfast room is far too small, as is the serving equipment for the hot food dishes. The staff person was very, very busy trying to keep things filled and navigate around the patrons. Food available was waffles, cereal, muffins, oatmeal, eggs, yogurt, bagels, bananas, apples, etc.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed you room, the pool and our city! I'm so sorry that there was trouble with your outlet. Some rooms have an outlet that is controlled by the light switch. Did you ask the desk about it? We would be more than happy to check it out for you while you're here. Also, we've recently upgraded our breakfast to a full hot breakfast. We offer different options on different days. Some days it's fried eggs and either sausage or bacon, some days we have biscuits and sausage gravy, and we're always looking for other things to add that our guests would enjoy! We're so pleased that you enjoyed it! We hope to see you again soon!

"Great Hotel!"

5
12/08/2016

Wonderful staff. CLEAN rooms. Good breakfast. Pool. Wi-Fi. only minutes (by car) to the beach. Will be staying here when we return to GH! Only wish they offered Government employee discounts :( Still worth it for the experience.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We strive to ensure each guest has a wonderful stay, and we're so pleased that you did! We're so happy that you plan on returning! We can't wait to see you again!

"A Wonderful Stay"

5
08/08/2016

This is an absolutely wonderful hotel. We booked it for our honeymoon over July 4th weekend and had a great time. The hotel is pretty centrally located- a very short drive to the shops and beach. We stayed in an outside access king room with a whirlpool tub, and were impressed the moment we stepped foot in the room. It was extremely clean, with a large supply of fresh towels and some coffee. The entire layout of the room was thoughtful, and allowed us to enjoy breakfast and coffee in the room after we went for the hot breakfast bar near the lobby. The room was very spacious with lots of lighting to adjust how we liked it. The air conditioners kept everything the perfect temperature, and were some of the quietest I've ever heard in a hotel room. The bed was very comfortable and left us feeling rested and ready to enjoy the beach. It was also really nice being able to park right in front of our door! We also really appreciated the service we received during our stay. Our room was promptly cleaned and received fresh towels every day. The kind ladies who worked room service left us congratulatory notes after seeing my dress hung up in the open closet. The front desk was also very helpful in giving us tips on where to go for the fireworks. We booked pretty far in advance and got a great deal on our room, especially when the locals told us we were lucky to even find a room that weekend, much less at such an unbelievably affordable rate. We sat beside a family who paid almost $2000 for 4 nights, while we paid less than $800. Overall, it was a great stay that made us feel comfortable and relaxed while we enjoyed the week. I highly recommend Best Western Beacon Inn!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review, and congratulations on your wedding! We love having newlyweds in our whirlpool rooms! We're so pleased that you enjoyed your stay so much! Our beautiful town definitely has a ton to offer both newlyweds and families, and we strive to have well informed representatives at the front desk to help steer guests to local attractions that they would enjoy. We take great pride in our spacious rooms, our friendly staff, and our beautiful beach town, and we hope to see you every year for your anniversary!

"Great Hotel - away from the rush"

4
08/08/2016

Close enough to enjoy Grand Haven, Mi and far enough to rest peacefully. Need to get used to the 'U' turns to get to the hotel. 1.5 miles from the beach. Learn the side streets, it will help you during peak times.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay with us. I agree, the Michigan Lefts can be...interesting...but they're not too bad once you get used to them! We hope to see you again soon!

"SoSo"

3
06/08/2016

Average Best Western. Way too expensive. Air conditioner fan is way too noisy. Could not use points because this hotel requires too many points to earn a free night, even though BW says we have earned a free night.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that there was confusion with the points so that you were unable to receive a free room. Best Western International sets up how many points are needed per property, and it does fluctuate throughout the year. Hopefully when you come back we're able to use your points for a free stay! We hope to see you again soon!

"Better than expected."

4
05/08/2016

This is the first Best Western I stayed at in years. When I pulled up to the building our rooms were in, I was a little worried - the outside looked decidedly more dated than the main building pictured everywhere. But the rooms were a pleasant surprise. They appear to have been newly remodeled and feature fresh paint, modern furniture and fresh carpet. Beds are very comfortable. There are a few details that could be improved (the screen doors don't appear to have been refreshed and were torn or difficult to open, the tracks for the patio door were filthy), but overall, the rooms were quite nice. WiFi is free and wicked fast. Staff was very friendly and accommodating. Breakfast room is tiny, but the guests were considerate and didn't linger, so we found a table both mornings. Overall, this hotel comes highly recommended. With a little extra attention to detail, this place would be excellent.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We appreciate you noticing all of the upgrades we've done and will definitely address the problems you pointed out! Thank you for telling us about it! We're so pleased that you enjoyed the high speed wireless internet as well! We look forward to seeing you again soon!

"A pleasent surprise"

5
03/08/2016

This is a great hotel/motel There is a hotel and a group of motel type rooms. Don't let that scare you! We got the last room for the night in the motel part and I was nervous, but it was one of the cleanest places I have stayed! The motel part was quite and totally remolded. Great beds! If you have kids you would want to stay in the hotel part so you did not have to go outside to get to the pool. We did not get up early enough to enjoy the free breakfast, but the area was clean and nice looking. Pool and hot tub look good too. The staff was friendly and helpful, directed us to the best place for breakfast. Very close to town and the State park, which has a wonderful beach!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you liked the remodeling we've done. We strive to ensure each guest has a wonderful stay and we're so happy that you did. I'll definitely pass your comments on to the staff. We hope to see you again soon!!

"Great Stay Hotel"

5
01/08/2016

Excellent Service!!!! The staff is very friendly and the rooms are very clean. Very close to downtown Grand Haven. My kids love the pool area and to even stay in the courtyard is nice. Stay here every year if I can

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I agree: the Courtyard rooms are my favorite too! I love the patio furniture and easy access to the pool. I'm so happy that you and your kids enjoyed the pool! We look forward to seeing you next year as well!

"Great room and amenities"

5
29/07/2016

We spent two nights here and enjoyed our time. The only negative was the size of the breakfast area (not enough seats and room to move), but that was a minor inconvenience. The pool area was clean and spacious. I also liked that there was an outdoor patio with lounge chairs.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay! The pool and patio area are very popular and we're so happy and so many people enjoy them! We hope to see you again soon!

"Great Customer Service"

5
29/07/2016

My daughter and I stayed 2 nights. The rooms was Clean. Quiet. Great Breakfast. Mostly though, the Receptionist/Sales Clerks were Wonderful. I highly recommend staying. The Receptionist "Tommie", she was very kind and positive. We will definitely stay here when we come back.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We strive to ensure each guest has a wonderful experience and we're so happy that you did! I completely agree: Tommie is amazing! I'll be sure to pass your comments on to her. We look forward to seeing you again when you return!

"Good Expierence"

4
29/07/2016

Check in was available before 4 PM and with three boys this was a plus. Having a FULL breakfast included and a pool were why I chose this location. Great location near all popular eatery's and within walking distance from hotel. Easy out onto highway 31 go around the corner and drive to Grand Haven. Easy return from beach with no left hand turns. Close to Meijers and Walmart and Tim Hortons

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We definitely try our hardest to allow people to check in early and I'm so pleased that you were able to! We're so happy that you enjoyed the breakfast and pool as well! We hope to see you again soon!

"Great "

5
28/07/2016

Let me start by saying that this hotel was spotless. The room was super clean and you can tell housekeeping pays close attention to detail. The staff is very friendly and welcoming. They have a great breakfast with a nice variety to choose from. They even had go-gurts for my kids! This will be our hotel we stay in every time we come to Grand Haven. Thank you for your great hospitality!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! I'll be sure to pass on your nice comments to the housekeeping staff. They work hard to ensure each room is spotless, and they'll be so pleased that you noticed. We've also been working hard to upgrade our breakfast and we're so happy that you enjoyed it so much. We hope you come back to see us soon!

"Great!"

5
28/07/2016

We had a very good experience. Helpful staff, everything worked, felt clean. Good location- a very short drive to the beach. The indoor pool was nice. We had an excellent internet connection the whole time.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We strive to ensure each guest has a wonderful stay and we're so pleased that you did! We understand that the internet connection is extremely important to most of our guests, and we appreciate that you pointed out how strong it is! Thank you! We hope to see you again soon!

"Not up to expectation"

2
27/07/2016

We booked two nights which ended up costing us more the $250 per night. When we got to the hotel we were put in a room in an out building which was a one story old building. The room had only a patio door and no windows. We think that we would have had better accommodations in the 4 story central building which was much more modern looking. For the price we expected accommodations that we could have rated 5 instead of 2.

"Very pleasant experience at the last minute"

4
26/07/2016

Very clean, very nice and helpful staff. Breakfast was tasty. Great price for summer weekend last minute reservation. Room was efficient but comfortable. Refrigerator was useful to have. Shower area was a bit small but very clean. We stayed during the same weekend as a travelling baseball league visit, and all guests were considerate of one another. Fun but not unruly! Good for family stay.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! I'm so pleased that you enjoyed your stay! We work hard to ensure each guest has a great experience and our housekeeping staff is a huge part of that! I'll be sure to pass your comments on to them. We also enjoy having the teams at our hotel. They can be so much fun and it's so great to see the kids having a good time! We look forward to seeing you again soon!

"Too Much for Too Little"

3
25/07/2016

Very high priced, even if it was a desirable time of year. Hotel was clean but had no comfortable chairs, not one picture on a well - very drab and no way to sit and enjoy tv unless you and your guests want to sit on the bed. Think we certainly could have done better.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that you didn't enjoy the room. I truly appreciate your comments so we can work to improve our rooms. We hope to see you again soon!

"Family vaca"

4
23/07/2016

Spent several days at the hotel for a family vacation. Would stay here again. Staff very friendly and although hotel not on waterfront, could still drive there easily. Only thing didn't really like was water in indoor pool as it was cloudy. I didn't swim but daughter did and she said it felt dirty. All and all happy with stay

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! I'm so sorry you didn't enjoy the pool. We will definitely double check the water in it. Thank you for letting us know about your concern. We hope to see you again soon!

"Birthday trip"

4
18/07/2016

Hotel is super clean, fairly updated with easy access to lots of attractions and the beach. Staff has been great. Highly recommend. I do however find it a bit over priced. The indoor pool area and hot tub is very clean. We did not partake in the breakfast so I can't answer for that.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed the upgrades that we have been doing to our rooms and that you enjoyed the pool area! We hope to see you again soon!

"Unplanned visit"

4
18/07/2016

Tired from driving up north, we decided to stay the night in Grand Haven. With no reservations during a peak summer season weekend, we weren't sure what type of accommodations we'd find. To our delight, we were able to get a king room in the main building with handicapped features that made our stay easier. They also have a series of motel style buildings behind the main one with a courtyard separating them. The staff was friendly. Although we didn't use it, the pool and hot tub looked inviting and not overly crowded. Free breakfast buffet was adequate but not a reason to book there. It was well attended however.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We're so happy that we were able to get you a room that worked out so well for you! We're also very pleased that you enjoyed your time with us and hope to see you again soon!

"Pleasantly surprised at fresh decor, great disability accommodations, fab staff!"

5
13/07/2016

We stayed in the "motel-like" building that had fresh, new decor, very nice beds and roll-in shower, at my request. Pool and hot tub have disability lifts as a huge bonus. The entire property is nicely updated, clean and well-maintained. The staff was warm, friendly and extremely helpful! Some 5 star hotels could learn a thing or two from these folks!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! It's so good to hear that the upgrades are liked by the guests. We've been working hard to ensure our guests are comfortable and happy and I'm so pleased that you were. We look forward to seeing you again soon!

"Great Hotel"

4
12/07/2016

We were here for a baseball tournament. The layout of the rooms worked out great for us. The boys could play in the courtyard. We grilled and hung out in between games. The area outside the pool was nice to lounge around while the kids swam. The free breakfast was good. The kids always love the waffles and they had two griddles so less wait time

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that the courtyard section worked out so well for your team. It's great to see people having so much fun and utilizing the beautiful grassy area. We hope to see you again soon!

"Great for business would also choose for holidays"

5
08/07/2016

I am coming here irregularly for business. Everything was good, as usual. Room: This time I have ended up in room 311. The newly secured WiFi did not work (anywhere in the hotel) on the first night but got fixed before I woke up. To my surprise, the room had newer carpets than just a few months ago. All room equipment in a good condition, as usual. I had not used the room much - spent most of the day and evening out. Simply, it was in a clean and good condition, no problems with smell or anything else. This time I had not used the pool due to time constrains and found out I lost my swimming shorts on the last day. I have used the the Sun Deck for the first time which was convenient to relax at. The staff has changed during the past few years but I've still seen a few known faces on this visit. Complimentary Breakfast: Don't expect continental breakfast with tens of choices. You'd get: fruit (banana, apple, mandarin), bakery products (sweet and plain bagels, toast bread, muffins, cinnamon twirls), some musli (and Fruit Loops), butter, jam, boiled egg, yogurt, milk, drinks (tea, coffee, apple&orange juice). You can make your own bagel/toast with egg and bacon/meat and make your own waffle. As the paper plates and plastic cutlery are still very popular in the US, you will get those. It is convenient if you want to have something in the morning without going to any fast food chains or the need of making your own. Location: Food courts are just outside and superstores (Meier and Walmart) within walking distance or 1 minute drive. Distance from the downtown is around 35 minutes walk (7 minutes drive). Beach & Lighthouse pier is around 40 minutes slow walk away. Timing: Most of the "American tourists" (whole families with kids, friends and other families) come for the weekend (outside summer season) and the rest of the week becomes quiet. I would recommend timing your stay during the week days if you would like to enjoy the pool and jacuzzi/whirpool. In the summer season, it also gets a quieter during the week but not as much as outside holidays. I would also choose this place if I had to come again for holidays with family. This is **(2 stars) hotel only, so I think it offers plenty of amenities for family comparing to other places in this category. I wonder why they have not got 3 stars?

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your very thorough review!! I love how honest and informative it is! I'm so pleased that you come back to us so often and that you enjoy your stay so much. We hope to see you again soon! Thank you again!!!

"Probably would not stat there again."

4
07/07/2016

Clean hotel but the room was hot and had a bad odor to it. It is not close to the beach or State Park. We had our bikes, but ended up driving to the downtown area for dinner. Location is not what we were hoping, ok for business but not pleasure.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that you did not enjoy your stay. I hope that the next time you come to Grand Haven you give us another shot to "wow" you!

"What a delight!"

5
05/07/2016

After several of our friends told us we really had to visit Grand Haven, Michigan to see the "Musical Fountain", we decided to act upon the suggestion and visit on July 4, of this year. I began researching places to stay and decided upon Best Western BEACON INN. What a beautiful property. We arrived before 11 a.m. the morning of July 4, and the lady at the desk said she would have someone clean a room for us and we could move in by noon. She suggested some eating places near. After lunch, we were able to move in. Then we asked about things to do and places to eat for dinner. The same lady suggested Portabello downtown (we found it to be a wonderful Italian restaurant). She also told us a shortcut to drive into Grand Haven. On July 4, along with a wonderful musical fountain show, there is a 45-minute fireworks display with music. She gave us suggestions about where to wait and things we could do while waiting. Every suggestion of hers worked for us. The next morning, breakfast was quite delicious. Yes, it is the normal breakfast with a waffle machine. However, all of the offerings were delicious and plentiful. Although it was very busy, the worker in the breakfast room was cheerful, helpful, and had hot food replenished quickly. We were told the entire property where we stayed had been refurbished earlier this year. Everything was clean and inviting. This is the hotel in which to stay in Grand Haven and Grand Haven is a wonderful destination - especially on July 4.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review. We're so pleased that you enjoyed our hotel and our town so much! We've been working hard on our upgrades and we're so happy that you enjoyed them as much as we do. And, we agree, the fireworks display in Grand Haven is amazing! If you like the 4th of July fireworks, you should for Coast Guard Festival the first weekend in August, they're even better! Also, I'll be sure to let the Breakfast Attendant know how much you complimented her work, she'll be so happy! I will also let the front desk staff know to keep up the good work with suggestions for guests! We hope to see you again very soon!!

"Nice place"

5
28/06/2016

The people were very friendly and we're very nice. Clean hotel the cleaning ladies worked very hard to make sure that you had a nice clean room. Breakfast was very good, lots of options. They have an indoor pool and hit tub. Great place to stay close to downtown Grand Haven. Can't beat the service

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We strive to ensure each guest has a wonderful experience and we're so pleased that you did! I will definitely pass on your comments to the housekeepers as I'm sure they will appreciate it. Thank you also for mentioning our breakfast. We have been upgrading our selection and I'm so happy that you enjoyed it. We look forward to seeing you again soon!

"Nice hotel"

5
22/06/2016

Free continental breakfast, pool & hot tub jacuzzi. 5 minutes drive from the beach and downtown Grand Haven. Comfortable beds and nice staff. The only thing missing is a TV with an HDMI port, so that I can plug in our Roku... other than that, everything was great!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoyed your stay. I'm sorry that you were unable to find the HDMI port. The next time you come, please ask us to point it out to you and we'd be happy to help you find it! We hope to see you again soon!

"Great breakfast, large rooms"

4
21/06/2016

My husband was very impressed with the variety of breakfast options. Our room was more spacious than average, and we liked how the bathroom was split into two parts - there was a door between the sink/mirror area and the toilet/bathtub area. WE also appreciated having a mini fridge and microwave in our room! We greatly enjoyed the hot tub. Our room has a little patio area in the rear and there was a very nice larger patio area with patio furniture outside the pool/hot tub area.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I'm so happy you enjoyed your room and the patio! The whirlpool rooms are my favorite; they're quiet, more private, and more spacious than most of the other rooms. I love that section of the hotel. Also, we've been working to improve our breakfast over the last few months and I'm so pleased that you enjoyed it. Thank you for letting us know how much you enjoyed your stay! We look forward to seeing you again soon!

"Clean and comfortable"

5
20/06/2016

Driving up the property looked even more beautiful than the pictures online. The lobby is clean and nicely decorated. Our room was in the back building, detached from the lobby, so we were not expecting much, but the room was spacious and clean with new carpet. The queen size beds were comfortable with multiple pillows--some firm, some soft. The grounds were neatly kept, and we really enjoyed the patio area outside the pool.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you noticed and enjoyed the new carpet. We strive to ensure each guest has a wonderful stay, and we're so pleased that you did! Your kind words about our rooms, beds and pillows will be shared with the staff. We hope to see you again soon!!

"Exceptional Hotel"

5
19/06/2016

It is hard to find a perfect, well kept hotel - Not many hotels compare to Best Western Grand Haven - the hotel is in very fine condition, clean, has a great pool and hot tub and the staff is helpful.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! Your kind words are so nice to hear and make all the employees smile! We're so pleased you enjoyed your stay so much and we hope to see you again soon!

"Great value and location!"

5
18/06/2016

The family and I stayed here on our stop in Grand Haven. It was very reasonably priced and every staff member that we encountered was friendly. Also, you are a very close drive to the waterfront. The only tip I would give would be to pay a little extra if you want to be in the main building. This property seemed like a cross between a hotel and motel. Our room was located in the back in a separate building from the front desk and pool area. The room was very clean and the breakfast was an awesome value.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We are so pleased that you enjoyed your stay. We do have 4 separate buildings on our property, so we recommend calling the property directly to ensure you get exactly the room that you would enjoy the most. We hope to see you again soon!

"Well Taken Care Of"

5
18/06/2016

I took my daughter and her two friends to Grand Haven for a short vacation. We stayed at the Best Western in Grand Haven which was an easy drive into town and to the State Park to the Beach. The girls enjoyed the pool. The rooms were clean and comfortable. One night there was a huge electrical storm and the hotel lost its power for a few hours. The desk staff on duty were calm and had everything under control. They even gave us mini flashlights so we could see in our rooms. Our stay was fantastic!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! I'm so pleased that the staff handled the storm and power outage in such a professional manor! We strive to ensure each guest has a wonderful stay, and we're so please that you did! We hope to see you again soon!

"Perfect & Friendly"

5
14/06/2016

This was my second visit to this hotel and I was amazed again how friendly everyone is. I have stayed all over America and would rate this place for the money top 5. The staff was so friendly and nice. Great breakfast and the checkout was so easy. I would recommend to all business personnel.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We strive to ensure each guest has a wonderful experience at our hotel, and I'm so pleased that you did! Such kind compliments! I'll be sure to pass them on to the whole crew! Thank you so much and we hope to see you again soon!

"A bit overpriced for weekend but nice hotel"

4
14/06/2016

This hotel was clean, staff was helpful for the most part. Room was comfortable. We had requested ground floor and looking over the parking lot if possible. Our request was honored. We did have a couple of issues with running out of some of the breakfast items on one of the days. Asked the staff if they had more but they never came back to tell us one way or the other, so we had to ask again.... also, found a childs sippy cup in our room after the maid had cleaned it. The room was clean however other than this. I would stay here again. The room was a bit overpriced for the weekend rate, but was convenient to the local attractions.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I'm so sorry that the housekeeper overlooked the sippy cup! I will definitely be looking into that. I'm sorry about the breakfast running low on some items. It can sometimes be difficult to keep up with, but we should have told you immediately if we were out of an item. We do our very best to honor all requests made by guests, and I'm happy that we were able to honor your request for a ground floor room. We hope to see you again soon!

"Friendly, helpful staff"

4
14/06/2016

I needed early check in and they accommodated me. I needed postcards and they were there at the desk. I needed change for the pop machine and they had it. Every request I made was met promptly and with a smile. Room was cool and clean and the bed was comfortable, with lots of pillows. I was only there over night and had no opportunity to use the pool, which made me sad because it looked nice. (I know, I know -- all those nearby beaches and yet I wanted to use the pool! But I burn easily and prefer to swim indoors.) I subtracted a star for two things: 1) The combination shampoo/conditioner in one was lousy. I know the amenities are probably purchased by Best Western corporate and so it's not fair to ding this location, but be warned. 2) The fruit at the complimentary breakfast looked past its prime. Still, next time I visit the area, this is where I'll stay. I felt safe, comfortable and very welcome.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We appreciate all comments, both good and bad. We will definitely keep a closer eye on the fruit, and I'm sorry you did not like the shampoo/conditioner. Also, I'm so happy that your requests were taken care of. We strive to ensure each guest has a great experience at our hotel, and I'm so pleased that you did! I will pass your comments on to the crew! We hope to see you again soon!

"Best Western Beacon Inn"

3
13/06/2016

A very Average Motel. nothing really stands out as good or bad. Service was good. They helped me with an extra roll away bed. Overall solid place. Had an indoor hot tub and pool which was nice. Not particularly close to the beach or things to do, but its only a short 1-2 mile drive.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We strive to provide excellent service to each guest, and I'm happy that you found the staff friendly and helpful. We look forward to seeing you again soon!

"Good location, comfortable bed, great shower. Breakfast was included. Indoor pool and hot tub."

4
11/06/2016

First visit to Grand Haven, MI. Looking for a basic hotel for the weekend. Based on other reviews I read this proved to be a good location for our stay. Pleased with the comfortable bed. Front desk was busy but the staff was friendly and helpful. Room offered the usual amenities. Refrigerator was noisy it did wake me throughout the night when it kicked on. We chose this hotel based on its location, in door pool, hot tub and the free breakfast. Breakfast was very acceptable. I would stay there again.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I'm so happy that you were pleased with the beds, but I'm sorry that the refrigerator in your room was noisy. I will make sure to look at that. Thank you for letting us know! We look forward to seeing you again soon!

"Good stay for a short visit"

3
09/06/2016

Staff was friendly on check-in. Information was provided regarding the area. The interior decor was older however during ou visit, other rooms were receiving new headboards and other items. Multi breakfast items to choose from along with some hot items. The three star rating was appropriate. Good stay!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We are currently in the process of putting all new furniture and headboards in every room and we're very excited about the upgrades. We recently got all new carpet in every room as well. We hope you come again soon so we can "wow" you with all of our upgrades!

"Clean, comfortable"

4
07/06/2016

A bit dear, but otherwise fine. Located next to a Ford dealer and McDonald's restaurant. Clean, free internet. In room mini fridge. It is a short drive to downtown Grand Haven. Perfectly acceptable, perfectly forgettable.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We strive to ensure each guest is comfortable during their stay. We appreciate your comments! We hope to see you soon!

"very nice place to stay"

5
04/06/2016

what a nice place to stay- from the desking staff booking to showing up to a bright well groomed lawn and parking lot to check-in with a nice bed with 4 big pillows and 2 nice big tvs to the roomy bathroom with 4 big cotton towels a good nights sleep before the provided breakfast, wow, the staff was friendly, although busy, smiled and made the experience even better. we will surely be back and refer you to stay!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We strive in every aspect to ensure each guest has a great stay, and we're so happy you did! Also, thank you for noticing the lawn! We love hearing those things, and I'll be sure to pass that on to our lawn care company. I'm so happy you enjoyed your room so much. We hope to welcome you back soon! :)

"Great stay!!"

5
03/06/2016

The customer service was super. Tommie checked us in and was very helpful in helping us get around town. Room was clean and updated. Breakfast was great!! Eggs, bacon, assorted cereals, waffles, assorted pastries, etc. Wonderful stay would stay again!!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We have been updating the breakfast and we're so pleased to hear that you enjoyed it! Also, we agree, Tommie is great! We hope to see you again very soon!!

"Incredible Customer Service, A+++++++ !!!"

5
31/05/2016

One of the cleanest places I've ever stayed at, and the level of customer care/support could set the bar as it was simply put... Manager Kendra went above & Beyond to make certain we were happy with our stay! Great food/breakfast area, great job Kathy!!! "OUTSTANDING" !!! Great Job Best Western Beacon Inn !!!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We work hard to make sure every guest has the best experience possible and we're so happy that you did! I'll be sure to let Kathy know what you said about her! She'll be so happy to hear that her hard work is being noticed. We can't wait to see you again soon!!

"Nice clean basic hotel"

5
31/05/2016

I liked this place. Very clean hotel. Staff was very friendly. I would recommend staying here while in Grand Haven. It was affordable and the beds were comfortable. I used the pool and hot tub when we returned from Lake Michigan and found it relaxing. You will not be disappointed.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review. We work hard to ensure each guest has a wonderful experience and we're so happy that you did! We hope to see you again soon!

"Best Western is still the preferred one."

4
24/05/2016

As usual we enjoyed staying at Best Western. Front desk staff was Great. Breakfast at this one was better than other BW's we've stayed at recently. Internet worked without trouble. Building was an older building, but rooms were recently updated with new paint and carpet. All plumbing, furniture, decor, appliances seemd fairly new as well. Wood walkways were showing their age. Had to relocate rooms due to a crying baby who wouldn't stop.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We are updating all of our rooms (and soon the wood walkway) and we're so pleased that you like it. It's great to hear that our efforts are being noticed and appreciated. Thank you so much and we look forward to seeing you again soon!

"Best in the Area"

4
23/05/2016

We stay at the Best Western Beacon Inn every year for the Great Lakes Kite Festival and would never consider another place. Courteous staff! Great Breakfast! Great pool! Easy access Close to all attractions.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so excited that you choose to stay with us every year during the amazing Kite Festival! We're looking forward to seeing you again soon...maybe you would consider coming for the Coast Guard Festival, Salmon Festival or 4th of July! All are a wonderful time!

"Outstanding rooms and customer service."

5
22/05/2016

This hotel is fantastic. Rooms are great and so is the customer service. This is the second time in three years that we've stayed at the Best Western Beacon Inn, and to tell you the truth, it's the only place we'll ever stay. We appreciate the accommodations and everyone is so nice. The owner oversees the operation and we feel very comfortable that he's always. Book a room the next time you in Grand Haven and you will NOT be disappointed. In addition, we are very fond of employee "Kendra Gardner" as she always willing to assist and help when needed.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! I truly appreciate your kind works. We always strive to ensure each guest has a wonderful stay and I'm so pleased that you consistently do! We have a family owned and operated hotel and it's so nice to hear that our guests are excited about our owners being so hands-on. We truly look forward to seeing you again soon!

"Good for the price"

4
21/05/2016

My sisters and I stayed here and it was good for the price. Average hotel, clean rooms and small but good breakfast nothing to fancy. The staff was very friendly also. The only thing I wish was that the exercise room was a bit bigger with more in it.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review. We strive to make sure each guest enjoys their stay, and I'm glad it sounds like you did. We hope to see you and your sister again soon!

"Touring the Lighthouses"

5
17/05/2016

The property is very nice and well cared for on a daily basis. Complimentary breakfast very good. Staff very friendly. They are rated by AAA. Property to walk around. Restaurants close by with good food. Pool and hot tub. The only problem that I had is that I used a pre paid travel card for the room. They put a hold on the card for the cost of one night charges. They charged against the card, and kept the hold on the card for 20 days, which i found annoying since they had already been paid. No matter how many phone calls I made the hotel blamed the bank, even though card info said it was the hotel holding the money. I made phone calls and talked with someone who was always going to call me back and did not. After 20 days they finally dropped the hold, and the money was credited back to my pre paid debit card. Make sure you understand how credit charges work if you need the credit line to be used for other charges.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so happy you enjoyed your stay. I'm so sorry about the confusion with the debit card and I'm happy the bank finally released the hold for you! I must have misunderstood because I thought you were going to call the bank and then call me back. I'm so sorry we didn't connect again. We would love to have you come back soon and look forward to seeing you again!

"Grand Haven, MI"

5
15/05/2016

Very nice hotel located in a very nice lakeshore community. Only a few miles from State park on entry of Grand River into Lake Michigan with outstanding sunsets. Plenty to do and see within the area, We stayed here for Tullip Time in Holland, MI, only 18 miles away. Glad we stayed in Grand Haven. We definitely would like to stay at this hotel on our next visit to Michigan.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We're so happy you chose to stay in Grand Haven and enjoy both Grand Haven and Holland during Tulip Time! Both towns have so much to offer and we're so excited that you were able to see them both! We look forward to seeing you again soon!

"excellent hotel"

5
14/05/2016

had a great stay.hotel was clean staff was awesome had a problem and they solved the problem quickly and even helped us get a cheaper rate then when we booked it on line.great location.close to all the grand haven hot spots.recommend this hotel to everyone

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! I'm so happy we were able to resolve your problem and were able to help you with your rate! Thank you for your recommendation and we hope to see you again soon!

"Misleading reservation"

2
12/05/2016

We booked this hotel on Expedia. This hotel has 2 parts. The first part is like in the picture. The 2nd part is old courtyard type hotel. The indoor pool is in the first part. You cannot get to the pool from the old part without going outside. It was too cold to go outside with our swimsuits. The hotel staff would not let us change rooms, because, "expedia booked you in this room." Our room was smokey, and no other rooms were open. It was too late to find another hotel, and they would not help us with getting a refund. Repeated calls to the manager have been unanswered.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
I'm so sorry you did not enjoy your stay with us. The photos online are not intended to be misleading. We try to explain our property as well as we can so that each guest is happy and comfortable. If the guest is unhappy, we try to help as much as we can. However, refunds are handled by the website that the guest reserved through, not the hotel, because the guest pays the website. In the future, we recommend calling the hotel directly to reserve a room to avoid these issues. Also, I have called the number given multiple times and have left multiple messages, but have been unable to reach you. I would be more than happy to discuss this further with you. Please feel free to try calling back and I will keep attempting to reach you.

"Average stay, nothing spectacular"

3
12/05/2016

Coming off of a bad experience with the Best Western in Ludington, my boyfriend and i were wary upon arriving at the Best Western in Grand Haven. Luckily, it was a little less creepy that the prior hotel was, with the pool only being visible from the lobby and from the breakfast dining area, rather than by the entire population staying at the hotel. The breakfast was again substandard, and while my boyfriend and i were enjoying the hottub after a long day of walking, a group of senior citizens came through the back door and began doing water aerobics. Don't get me wrong, I have absolutely nothing wrong with water aerobics. It actually kind of looked like fun. But I wish that we had been told that the pool was going to be reserved during those times, as we wanted to swim but suddenly felt like we were trespassing on something. The room was nice, but incredibly noisy, as we could hear the people in the room next door talking/swearing very loudly into the night (I think it got quiet finally around 2am). So essentially, you get what you pay for. Cheap room, cheap food, place to stay.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
I'm so sorry that your stay wasn't up to our standards! We appreciate your review and hope to have a chance to improve on your experience in the future. The pool was not rented for water aerobics, but we had a group of senior citizens staying in the hotel and they must have decided to do them at the same time you and your boyfriend were in the pool. I'm so sorry you felt like you were intruding on something, but I'd like to assure you that you were not. I'm also very sorry about the noise from the next room. Please, in the future, feel free to call the front desk and we would be happy to take care of it for you. We have been making improvements on our breakfast and would love to hear how we could improve even more. The opinions of our guests are the most important ones, and it would be very helpful to us if you would tell us yours. We hope to see you again soon!

"Great Hotel"

5
11/05/2016

Wonderful amenities; good breakfast choices; outstanding staff! Also, clean bedrooms, caring people. It was our 50th Anniversary and the hotel provided a gift certificate towards food and movie passes. This was most unexpected. Everyone was very polite andcaring.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
We're so pleased that you spent your 50th Anniversary with us! Congratulations! We enjoyed having you two here and the conversations with you! We wish you 50 more years of happiness and hope you can come visit us again soon!

"Great Stay"

5
03/05/2016

We went during off season and all of us could only imagine how nice and fun the hotel would be if we were there in the summer. This was a great place to stay and although my friends were skeptical with the outside entrance, they were all pleasantly surprised by the room quality and space for the price we paid.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you enjoyed your stay! The outside entry rooms are my favorite and I'm happy you enjoyed it as well! We hope you come back in the summer and enjoy all that Grand Haven has to offer!

"Annual Spring Getaway "

5
30/04/2016

Very nice place. Update since we last stayed here. Staff were very nice and helpful. Very clean and refreshing room and so was the whole hotel. You can tell they take pride in their business. Outside is beautiful also. Breakfast was good just need to keep more of an eye on food running low. Great place.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We have been doing a lot of upgrading and we're so pleased that you like it! Sometimes it can be difficult to keep up with the demand at breakfast, and we will look into options to help us do so. We appreciate all guest comments and truly appreciate the time you took to review us! We look forward to seeing you again soon!

"Nice Hotel"

4
29/04/2016

Good hotel. Quiet well maintained. Room was very nice. Good value for the money. Breakfast was average or slightly above average. Pool area was nice. A bit tough to get to coming from the south due to the configuration of the hwy.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We strive to ensure each guest has a great stay and we're so pleased that you did! We're constantly trying to upgrade our breakfast and would love to hear opinions on how we could improve it. Please feel free to call us at 616-842-4720 and ask for a manager if you would like to tell us any ideas that you might have. We hope to see you again soon!

"Comfortable Stay"

4
25/04/2016

The room was clean and comfortable. Staff was professional and helpful. Breakfast offered was pretty good as well with lots of items available. Easy access to various locations around town. I will definitely stay here again!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We strive to ensure each guest is comfortable and happy and we're pleased that you were. Thank you for complementing the breakfast! We've been doing a lot of upgrades to it and we're excited that you enjoyed it! We look forward to seeing you again soon!

"Great place"

5
19/04/2016

Always stay when driving to the west side! Love this place. Staff is always helpful, breakfast is adequate and the whirlpool rooms are spacious, clean and comfortable. Hotel location is close to town and the city of Grand Haven has lots to offer for dinner and activities. Overall one of my go-to hotels.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you enjoy our whirlpool rooms so much! We strive to ensure each guest has a wonderful stay and we're excited that you enjoy your stays so much that you come back so often! We look forward to seeing you again soon!

"Excellent place to stay"

5
18/04/2016

All employees were fabulous, friendly, helpful and professional. It was off season when we stayed there and they serve a free meal on Tuesdays. Ours was vegetable chicken primavera with a salad. Very nice! We would definitely stay there again.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We work hard to ensure each guest has a wonderful stay and we're so pleased you did! We serve dinner to our guests in the off season on Tuesday nights and our caterers make such great food! I'll pass your compliments on to them. We hope to see you again soon!

"Bait and switch"

3
12/04/2016

I had read that the property had been recently renovated. That might be true for the main building, but not the building where we stayed. If you're staying here I'd recommend requesting the main building. Pros of our stay: Room was large Location convenient to Grand Haven attractions Front desk staff friendly and welcoming Cons: No room fridge Beds need replacing--too soft Walls seemed paper thin--very noisy Room had somewhat shabby appearance

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We appreciate your comments. We strive to ensure each guest has a wonderful stay and I'm sorry you did not. We are in the process of re-carpeting our rooms and adding microwaves and refrigerators to rooms that did not have them previously. It seems as though we had not yet added the refrigerator and microwave to that room when you stayed. For that, I apologize. We would love to have you stay with us again and truly hope you will try us again soon!

"Great place to stay"

5
11/04/2016

I have stayed at this hotel several times, always a great stay. The rooms are very clean and very nice. The location is good, not very far to anywhere in the area. The staff was very helpful when I was having to find restaurants or just getting directions to somewhere in the area.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We strive to ensure each guest has a wonderful stay, and we're so pleased that you did! We look forward to welcoming you again soon!

"wonderful stay"

5
10/04/2016

We stayed for several days at this hotel and it was a great experience. The location is convenient to everything in town and the staff were really friendly and helpful in letting us know how to get around and things to do and places to eat. The rooms were well appointed and very clean. Breakfast was included and basic, pastries, fruit, cereals and make your own waffles. Would definitely stay here again.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We're so pleased that you had a great stay! We appreciate you taking the time to review us and letting other travelers know what you think. We look forward to seeing you again soon!

"Good Value"

5
06/04/2016

I'd stay again. Nothing special but everything was "as advertised" and they made it easy to check in. Access to the room was convenient. No problem finding a parking space. Convenient to the Grand Haven area. Easy to get around.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! We strive to ensure each guest has a pleasant stay and we're so pleased that you did. We hope to see you again soon!

"EXCELLANT"

5
04/04/2016

WHAT A CLEAN WONDERFUL HOTEL. The staff went out of there way to do what ever we needed go Grand Haven best western. The food was very good and fresh fitness center was clean and all working well. rooms were clean and everything worked what a great place to stay.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We work hard to ensure each guest has a wonderful stay, and we're so pleased that you did! We hope to see you again very soon!

"Beacon Inn Shines a welcome to Grand Haven"

5
03/04/2016

Grand Haven Michigan is one of those places that has remained great over time. It combines history with the present for those in for business or leisure. The Beacon Inn enhances this experience by providing clean updated lodging with extras available if desired. The staff is happy and around. There's a great computer if one doesn't want to set up in the room. It's within an easy walk or drive to most of Grand Haven's attractions.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We work hard to ensure each guest has a great experience and we're so happy that you did! I'm so proud of my staff with their attention to detail and their desire to help guests have a wonderful time. Thank you for your kind words. We look forward to seeing you again soon!

"Awesome getaway"

5
31/03/2016

We checked in March 29th and departed the 30th. The room was beautiful! We stayed in a 2 Queen bed room by the courtyard. The view was nice, & I loved the sliding door and how I could park right in front of our room! The staff was very professional and friendly, Autumn checked us in & out and helped us find our way around. Great attitudes, great smiles, and great people all around. Nothing was wrong with the room, the pool and hot tub were nicely kept up on. Will definitely be staying here again!!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We truly appreciate your time and your kind words. I agree, Autumn is amazing! We all strive to ensure each guest has a wonderful experience and we're so pleased that Autumn made that happen for you! We hope to see you again soon!

"Nice get away"

4
28/03/2016

Check in and out went quickly. Room was large and clean, king bed with a setting area. Pool was nice, somewhat small in size. Breakfast is what you would expect, and help was on top of cleaning and picking up and re-loading food. Bed was very comfortable.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so happy you enjoyed your stay! It is our goal to ensure each guest has a wonderful stay. We're so pleased that you did! We look forward to seeing you again soon.

"Beautiful Hotel"

5
27/03/2016

My first time in Grand Haven, Michigan and first time at the Best Western Beacon Inn. The staff was very accomodating and very friendly. The property is immaculate and just beautiful. I had the opportunity to meet with the owner who was very nice and his GM Kendra is excellent made my stay just very nice.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so happy you enjoyed your stay. We strive to ensure each guest has a wonderful experience and we're so happy yours was so great! We look forward to seeing you again soon!

"So Clean!"

5
24/03/2016

We stopped here after a long day on the road. I always clean the hotel rooms before letting the family come in due to severe allergies our family has. Usually I go through two sometimes three rags cleaning...not the case here. I was pleasantly surprised by how clean the room was, even mopping the floor didn't bring up the dirt or filth that usually happens. The staff was friendly and smiles all around. It has a nice area with patio out back of the room where you can sit and enjoy the family or just fresh air. It was quiet, clean, friendly, easy check in and easy check out. We will come back to this location again. This Best Western Beacon Inn is the reason will come back and explore this town.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We truly appreciate your time and your kind words. We work hard to ensure each guest has a pleasant experience and we're so happy that you did. We pride ourselves on our cleanliness and we're excited that so many people take notice. We're so excited to have you come back! Hopefully we'll see you soon!

"Memorable "

5
15/03/2016

Receptionist Aubry made us feel welcome and at right home right away, Grand Haven is a beautiful beach town. With lots of restaurants and shopping. Fishing will be on the list next time I visit. We are excited to visit in the summer to enjoy the great people of Grand Haven and the wonderful beaches.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! All of our staff strives to make each guest feel as welcome as possible. And, we agree, Grand Haven is absolutely beautiful! We hope to see you again soon! Come this summer and enjoy our beaches to the fullest!

"Very nice hotel"

4
27/02/2016

Clean room, excellent room service. The front desk people were very friendly and helpful. The breakfast was nothing special, but it was free. The wifi speed could be slow in the evening, and was disconnected from the internet one early morning. Overall, a really nice stay for the price.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We appreciate all feedback from our guests, and I assure you, we will definitely look into why the wifi was slow/down during your stay. I'm so happy you enjoyed the room and hope to see you again soon! Thank you!

"Family Gathering"

5
24/02/2016

Staff was friendly and accommodating! Rooms were clean and available for an early check in, which was helpful and appreciated greatly. They have a very nice breakfast area and we were able to rent it for an evening gathering for our family Christmas. We will definitely use this hotel again in our travels!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We strive to ensure each guest has a wonderful experience and we're so glad you did! We love having parties in the meeting room. It's so much fun to see people gather to celebrate Christmas, birthdays, or any special occasion. We are so grateful that you choose our hotel to have your Christmas gathering and hope to see you again soon!

"The best place to stay!"

5
16/02/2016

Every February we travel to Grand Haven and we always choose this hotel. The staff is friendly (Audrey is awesome!) and accommodating. We have a large group that stays together- always a nice time. We have food brought in and they allow us to eat in their dining room (in view of the pool). The rooms are clean and very nice- lots of space to move around. We prefer inside room so we always request that. The courtyard rooms would be fine in summer but not in February.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We strive to ensure each guest has a wonderful experience and are delighted to hear that you did! We truly appreciate your repeat business and your kind words. We look forward to seeing your group again! You should come in the summer and take the courtyard rooms! We put tables and chairs outside the sliding glass doors for a relaxing, safe outdoor space! Thank you again!

"Great service and value for the price range"

5
09/02/2016

The hotel was very clean. The beds were very comfortable. All the staff was friendly and helpful. The breakfast that was included was very good. Have stayed at expensive hotels and resorts with room rates upwards of $350.00 + per night. While this hotel was obviously not as "luxurious", the cleanliness and service was definitely as good. So for the value, this hotels rocks.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! Our staff strives to ensure each guest has a wonderful experience, and we're delighted that you did! We truly appreciate your kind words and that you shared your experience! We hope to see you again soon!

"Great place to stay"

5
03/02/2016

I stayed here last spring for business. I was so impressed with the cleanliness and customer service I chose it again, without hesitation this time. Thanks to all! The room was immaculate. The staff went the extra step to make sure my stay was pleasant.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We strive to make sure every guest has the best experience possible with us and are delighted to hear that we have succeeded with you! We look forward to seeing you again soon!

"Nice get away"

4
01/02/2016

Spent the weekend and had the grandchildren stay with us. Enjoyed the pool and hot tub. Service was tops, breakfast was OK. Had to walk to and from the pool outdoors. Worked because the temp outside was in the low 40's and not zero. Would not want small children outdoors in really cold temps coming from the pool wet.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We appreciate all feedback and are so thankful you took time to give yours. We're so happy you enjoyed the pool and hope you and your grandchildren come again soon! If you'd like, request the main building when you return and there will not be an outdoor walk. We're happy to accommodate any requests in any way we can. Our breakfast is being upgraded, so we'd love to have another chance to "wow" you with it! Thank you!

"Stay in Grand Haven"

5
01/02/2016

Very nice, very accommodating! The people there were very willing to help out in any way necessary. The pool and hot tub were clean and the rooms were nice as well. We brought a small dog and they charged a nominal fee allowing us to keep our pet with us, which was also very nice.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're delighted you had such a wonderful stay! We work hard to ensure your stay is as clean and comfortable is possible and it's so rewarding to hear we've succeeded! We look forward to seeing you again! Thank you!

"Welcoming"

5
23/01/2016

We have family in the area but were staying at this hotel during a couple days around a family funeral. Accommodations were excellent, staff friendly and helpful. There were no complications with getting adjoining rooms with other family. The rooms were very, very clean and well appointed. Heater was a bit noisy, but not overly so - heated the room well. Pool, spa area was very clean w/plenty of clean towels available. Exercise room included a variety of equipment and a supply of cleaning wipes. This property is an excellent value.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for you review! We are so delighted to hear that you and your family enjoyed your stay while in town! Thank you for noticing how clean our hotel is, our staff works very hard to assure a comfortable, clean room for each guest. We hope to see you again in the future!

"Great stay"

5
15/01/2016

I can't think of anything bad about my stay at the Beacon Inn. Everyone one was very nice, the hotel was clean, and the bed was great too. They had a great Tuesday night dinner meal. It was great to check in from a 680 mile trip and have a great chicken dinner ready. Plus they didn't charge extra for the food. I wish I could eat like that on every trip. I know I will be staying here again.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for such a wonderful review! We strive to make each guest feel at home, and it's so great to hear you had such a good time! We've started doing the free Tuesday night winter dinners recently and I'm happy to hear they are well received! We look forward to seeing you again! Thank you!

"very good quality at an affordable price"

5
05/01/2016

Tthis is a clean, nicely appointed property with helpful staff. The indoor pool and large hot tub are especially nice and family friendly. The breakfast area was a little small compared to other hotels but the food selection was adequate and fresh.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We're so pleased that you and your family enjoyed to pool and hot tub! We've done some improvements to our breakfast and we truly appreciate your feedback on it. Reviews are very insightful for us to see where we are doing well and where we can improve, and we appreciate the time you took to complete it! We hope to see you again soon! Thanks again!

"Well-maintained, easy to locate property"

5
31/12/2015

We had an excellent stay at this well-maintained property. Hotel sits back far enough from the divided highway in front, so is quiet and peaceful. Room was spacious and very clean. Staff friendly and professional. We will definitely stay here again when we need a room in the area. Call hotel directly to get the price advertised on Trip Advisor. Otherwise, calling without first checking could mean paying more for your room.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We truly appreciate all of our guest's feedback and work very hard to ensure your stay is a pleasant one. It's very nice to hear that from our location, to our room size and cleanliness, to our staff, we have succeeded! Thank you again and we hope to see you again soon!

"Just about perfect!"

5
28/12/2015

One of our best hotel experiences. This hotel is clean, quiet (yes, even on Hwy 31), has a very friendly staff, great breakfast (free) and the service is spot on. You won't find a better hotel in GH/SL area. Stay here, you'll be happy.

BeaconInn, Front Office Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review!! We are so pleased to hear that your stay was such a great experience for you, as our staff strives to provide exceptional customer service to each guest! We are so happy you chose to stay with us and we hope to see you again soon!!

"Thanksgiving 2015"

4
15/12/2015

This has become our go to place when visiting family in the area. The staff is very friendly and helpful; consistently goes above and beyond. Facility and rooms very clean, nice decor. Breakfast quality needs improvement but change is in progress. Convenient location with retail stores, restaurants, pharmacies & shops very close. Have stayed in other hotels in the area, this hotel offers the best overall experience for rate charged.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We strive to make every guest's experience a perfect one and are so pleased that we have become your go to place! And thank you for noticing the improvements we're making to the breakfast! We're getting many positive responses and any feedback - good or bad - is helpful to us! We hope to see you again soon!

"The Perfect Place To Stay"

5
14/12/2015

We loved, loved, loved the Best Western Beacon Inn. From the time you drove up to the hotel, to the time we left, we had nothing but a positive experience. At check-in, Kristin took good care of us and was warm, friendly and a great ambassador both for the hotel and the City of Grand Haven. When we got the the room it was sparkling clean and very nice. I know that they are going to be doing some redecorating soon, but frankly, if I hadn't read reviews, I wouldn't have given the decor a thought. The breakfast was perfect, as we had a long ride following it, and I certainly, did not want anything heavy to eat. There was plenty of everything and all was tasty. I can't say enough about this place ... I would highly recommend it for anyone needing someplace to stay for a short period of time in Grand Haven.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We love hearing from our guests how their experience was, and we're so happy that you enjoyed your stay! We recently upgraded our breakfast to a full hot breakfast and it's great to hear that you enjoyed it!! Grand Haven certainly has a lot to offer, and we try to highlight that to our guests. We hope to see you again soon! Thank you again for your review!

"Sparkling clean and friendly"

4
13/12/2015

We stayed overnight on the suggestion of friends who hosted a holiday party at their home. The front desk staff were courteous and professional. Our room was HUGE with two queens and ample room. The pool/hot tub area as well as our room were sparking clean and well appointed. The only complaint we had was that the beds were ROCK HARD! We sleep on a Tempurpedic at home but stay in a variety of hotels while traveling. An addition of a pillow topper would have made my night's sleep perfect with no sore hips in the morning and guaranteed a 5 star rating.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review! I'm happy you enjoyed the spacious room and pool, but I'm sorry you didn't enjoy the beds. I will pass the suggestion of a pillow topper on to the GM! We take all of our guest's suggestions into consideration and appreciate the time you took giving it to us! Thank you! We hope to see you again soon!

"al great"

5
12/12/2015

stayed here a few times before all is great. Staff goes above and beyond to accomodate and hotel is always clean and uncluttered. Will stay again in the future and reccommend to others staying in Grand Haven. The city has a lot to offer and the hotel is worth the stay for sure.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We love hearing from our guests and truly appreciate you telling others about us! Grand Haven is a wonderful town with a lot to offer, even in the "off season". It's so great that you come and enjoy all that our town can give and we are so happy that you choose the Best Western Beacon Inn for your hotel! We hope to see you again soon! Thanks again!

"Overnight Stay"

3
21/11/2015

We stayed here overnight for a funeral in the area. We were greeted with a smile. We had a room on the lower level in cottages in the back of the main building. It was nice because we had no one above our heads making noise. The room was clean, but a little dark. We had a microwave and refrigerator which was good. I had to run to the local Meijers store down the street the next morning so I picked up froze breakfast sandwiches and yogurt . We were able to warm our sandwiches and had a good start to the day. The hotel does offer a continental breakfast , it is lacking (pancakes, small danish, and cereal). I was able to get coffee and juices to go along with our breakfast. The sheets could use a little bleaching, for whiting but they did not have any spots. Parking lot on the side of the building could use more lighting. The hotel does offer wifi, which was good. My daughter was able to do her homework for her online class.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! I'm so happy the room worked so well for you! I'm happy to report that our breakfast is in the middle of an upgrade! We just this morning added breakfast burritos, breakfast sandwiches and cooked eggs! I hope that the next time you're in the area you come see all of the new upgrades we are doing not only to the breakfast, but throughout the property!

"Best overall value in Grand Haven, MI off season."

4
11/11/2015

There is no way for business purposes to find affordable lodging in Grand Haven, MI area during late Spring and Summer months. Prices rise 300-600 percent in some places. I commuted 18 miles from Coopersville, until recently. The Best Western Beacon, in Grand Haven, is reasonably priced starting in November and stays that way till Late Spring. The combination of amenities, and comfort make it the best choice for business or most other travel during the off season. My use is for business, and I'm quite satisfied with everything. Very good internet speed in the main building, the courtyard buildings are not as good. Typical breakfast is good, but could use some improvements. Rooms are large and comfortable.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review! We love hearing feedback from our guests! We do try to keep our prices as affordable as we can, and I'm sorry we won't see you in the summer months. I'm happy to tell you that we are in the process of upgrading our breakfast items, so when you come see us again you should see a lot more options! We look forward to your feedback again!

"great experience"

5
07/11/2015

very accomodating staff - whirlpool room was huge and very nice clean rooms and property even on main road was quiet Close to everything Grand Haven has to offer Highly recommend to others - book this place and you wont be disappointed

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your review of our property! We're so happy you enjoyed your stay! We're very proud of our staff and rooms who consistently get positive feedback from guests! We'd love to see you again soon! Thanks!!

"King w/Jacuzzi"

4
04/11/2015

Updated, clean, and comfortable. Would definitely stay here again and get a jacuzzi room. Friendly staff. nice breakfast, and awesome shower. Only down side... inconvenient location of ice machine and Wifi would not connect.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you very much for your review! We appreciate your honest opinion of our property! I'm sorry that the Wi-Fi didn't connect for you. In the future, please feel free to call the front desk with any problems and we will assist you in correcting them! We hope to see you again soon!

"vacation"

4
03/11/2015

Nice clean place and the staff were fine. I left a ring in my room. I called within 2 hours of leaving and no luck. I actually called twice. They never called me. My fault but I think it would have been an easy find.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review of our hotel! I'm so sorry you lost your ring. Unfortunately, after an extensive search of the room, we did not find it. I truly hope you are able to find it. We look forward to seeing you again!

"Great value!"

4
02/11/2015

Clean and comfortable rooms/beds. Wonderful staff! Nice pool and hot tub. Breakfast wasn't great but it is free. Especially for the price, this hotel was a great value. Easy parking, easy access to rooms. Lacking in ice machines though.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your response! We love to hear feedback, both positive and negative. I'm excited to tell you that our breakfast is undergoing an overhaul! We have ordered equipment to be able to offer sausage breakfast sandwiches, breakfast burritos, and more! Some of it has come in and this morning we offered the sausage sandwiches to a very positive response! I hope you will return soon and check out our new, improved breakfast!

"A Great get away"

5
31/10/2015

The room was nice and quiet. The Bed was decent to sleep on. We had a whirlpool room and it was clean and it worked well. The Staff was friendly and courteous. We will be back and would recommend this hotel to anyone.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your kind response! We are very happy we could accommodate your needs and provide a clean and comfortable room for you! We would love to see you back soon and appreciate that you recommend us! The whirlpool rooms are a great getaway in the quietest section of the hotel. They are very popular for couples looking to have a relaxing vacation and it sounds like it was a relaxing vacation for you! We look forward to seeing you soon!

"Decent place."

4
26/10/2015

While this hotel isn't the fanciest, and there are a few minor maintenance issues they should keep up on- it was a comfortable stay. Clean room and decent beds. Our room was supposed to have a view of the courtyard, but it just faced the other building, so all we got to look at was siding. Their breakfast is a little lower than standard- there isn't much by way of hot food, but to was okay. For the price, it's probably the best place to stay in the area.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your honest review of our property! We appreciate the feedback and fully intend on using it to improve! I'm sorry that the view from your room was one of the building. The next time you come, please tell us that you'd like a view of the courtyard and we will do everything we can to get you that view! Also, we are working on a major breakfast upgrade. We have ordered equipment so that we can offer hot breakfast sandwiches, and we are working on getting toppings for the yogurt, oatmeal and waffles. Over the next several weeks and months, our breakfast will be much improved. I hope you are able to come stay with us again and see the changes!

"our usual place to stay"

4
17/10/2015

We have stayed at this business several times .We are always satisfied and the help is very helpful ! If we were not treated as we thought we should be ....to put it simple .....we would find somewhere else to stay ......plain and simple !

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your kind words! We love that you use us as your usual place to stay! We look forward to seeing you again soon!

"Great place to stay"

5
16/10/2015

My husband and I needed a night away and chose Grand Haven. Found Best Western Beacon Inn. Friendly staff, clean room and bed was comfortable. We asked lady that checked us in about best places to eat and she was so nice and told us about two great places. Ate supper at one place and breakfast at other. Our room was excellent and cozy, My husband and I will for sure go back to this place in the future next time maybe even bring the kids along as the pool are looked very nice and clean as well. Lady that checked us in even gave us quicker and more scenic route to downtown Grand Haven. Grand Haven is a beautiful city to travel to, stay at and has great restaurants to eat at. The hotel was also a great price compared to many other hotels. Even when checking out of our hotel room the checkout man was very nice and wanted to known if our room was exactly how we expected it to be, plus was kind enough to ask how the overall trip was in Grand Haven. He wasn't trying to rush us out the door at all!

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your recent stay and your kind words! We're so happy you decided to stay with us and that we were able to help you explore and enjoy Grand Haven! We look forward to seeing both you and your kids next time! The pool is wonderful, by the way. They'll love it!

"Good Night Sleep"

5
15/10/2015

You can tell they take pride in this hotel. Everything in tip top shape and very clean. Bed was excellent, not too soft or hard. The wall must be super thick because we were right by the elevator and never heard a sound. Definitely would stay here again if passing through the area.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your review of our property! We do take extreme pride in our hotel and work hard to ensure you the best stay possible. We hope that the next time you come through Grand Haven you'll stay again! We look forward to seeing you!

"Enjoyed our stay as usual"

5
14/10/2015

We tend to be favoring Best Western for the last couple of years as their running their Hotel the right way. This locations breakfast is the only thing that needs to be improved (border line continental) like a lot of the other BW's which have eggs and sausage patties available.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you so much for your stay and review! We take all of our guest's input seriously and I am happy to report that some changes are coming to our breakfast soon! We will be serving a wider variety of hot items as well as some upgrades to our cold items. I hope you will come back soon to check it out! We look forward to seeing you!

"Couldn't be any cleaner!"

5
13/10/2015

This room was spotless. The staff was very friendly. They had a free breakfast and free wifi that worked well. I have no complaints - good value, convenient location. We did not use pool but the kids looked like they were having a ball.

BeaconInn, Manager at BEST WESTERN Beacon Inn, responded to this review
Thank you for your kind review of our property! Cleanliness is a top priority here, and it's great to hear that we're meeting our guest's expectations! We hope that you will return soon to use our pool! It's wonderful!

"Great time at Best Western Beacon Inn"

5
12/10/2015

My husband and I just returned from a short trip to Western Michigan for a little get-a-way. The staff at this Best Western was the most friendly, courteous and helpful I have run across anywhere. EVERYONE had a smile and friendly comment.

"OUTSTANDING!!!"

5
10/10/2015

CLEAN, CLEAN, CLEAN!!!!! We pulled in late, welcomed by kind and customer friendly staff. Both Audrey and Beth were awesome! Management should give them both a raise! We did not get to enjoy the pool or hot tub but it looked great. Will stay here again.

"grand haven best western"

5
06/10/2015

great place for night stays. pool is nice and hot tub is great. location is close to the down town area, and the lake shore is just a few blocks away. Restaurants are along the main road as well as the down town area. The staff is knowledgeable of the local restaurants and give honest advise.

"A Weekend Away"

5
06/10/2015

This Hotel was perfect for a spur of the moment weekend away. It was very clean and the staff was very customer focused, friendly and helpful. I would recommend this hotel and stay here again. The price is also very reasonable.

"Grand Haven Gem"

5
04/10/2015

From the time we arrived, (to find out I had somehow messed up the reservations), to the time we left, we were treated beautifully. Clean, comfortable, quiet rooms, great breakfast buffet, beautiful facilities, ever-so-kind staff.

"This Best Western is the BEST!"

5
28/09/2015

From check-in to check out, the staff was wonderful, the rooms are roomy and clean, and the cleaning staff very professional! If you are in need of a hot breakfast, there are no scrambled eggs or bacon/ sausage on the breakfast menu, but they do have cold boiled egg &waffles, along with the usual continental breakfast. All in all, a great experience.

"Best Western Beacon In Grand Haven, Michigan"

5
27/09/2015

Good Location to all attractions in the area of Grand Haven Michigan. The Downtown is active with plenty of good restaurants and boating activities The Hotel is a very clean facility with a good size pool and fitness room with well equipped with current state of the art fitness machines. Hotel staff very friendly and courteous.