Best Western Beacon Inn

great service Autumn and her crew work very hard and its shows thank you so much

I was not pleased with the way the room smelled. It was extremely musty. The bed was very uncomfortable. It didn't seem as the floor was swept by the closet as it was sandy. It was more like a motel 6 and expensive for what we thought we were getting.

We chose to stay here because online it said it was $158. I've always had success with going in and talking to the business face-to-face. When I arrived, at nearly 10 PM, the front desk person was not warm or welcoming, and quoted me $200 a night. We had been at Michigan adventure all day and our four-year-old was sleeping in the car. I knew I didn't have many choices but $200 seemed pretty steep when in my head I was prepared to pay 158. I asked if that was the best price and she said yes that's all she could do. I went out to my car signed up online and with the website I booked a room. They don't tell you that when you book the cheaper room which is not 158 it was 170, it's in their annex building. Which is right around the corner. The other bad reviews mentioned the annex building so I was specifically trying to not book it, but their explanations don't tell you that the room you're about to book is in the annex. I returned to the front desk and the person is obviously annoyed. She's not warm or welcoming. There was no, “oh glad you figured something out. Let me check you in.” She seems mad. Whatever, I'm going to get my room and I'm going to go to sleep. We go through the process of checking in and then she looks at me and says “well my computer says it's dirty so you'll just have to go check and come back and tell me if it is dirty. Sometimes the computer is wrong so it's probably clean but let me know. Is that OK?”Because she asked me a question. I honestly answered it, no that's not OK with me. I have a sleeping child and it's almost 10 PM. To which she replied “I can't leave, I'm not asking you to clean it. Come back and I'll get you a clean room but that's the room you booked so there's nothing I can do.” Obviously, at this point I'm really not impressed. We go to the room. It is “clean“. As we're getting ready for bed right in the entryway, in the center of the entryway, as the tile transitions into carpet that is tattered and ripped and worn, there's a nail sticking up, not a huge nail, but a nail. It did not go through my skin however, it hurt when I stepped on it. My first thought was I was glad my four-year-old didn't step on it. The bathroom was disgusting with peeling paint and a terrible spray paint looking paint job on the ceiling. Room 420. We only stayed one night and ate breakfast and left. I immediately shared my concerns with the text message that they send you. I also followed up by emailing the hotel directly. I've received an email apology, that is it. There is no way that room was worth $190 on a Wednesday night checking in at 10 PM

Enjoyed our stay here, the location is great if you're wanting to go to the State Park beach! Very much appreciate the fact that it was pet friendly! Nice green space to walk the pup. All staff encountered were friendly and welcoming, I would definitely stay here again!

We stayed here with our soccer team for the annual Soccer in the Sand tournament at the state park. It was close to town and the beach but not walkable. The room itself was exactly what you'd expect from a Best Western - fine, no issues, not fancy, standard. We stayed on the second floor of the main building. The room featured a decent-sized mini-fridge and a microwave (which we didn't use), and the two queen beds were comfortable. I really appreciated that the window could slide open for fresh air. While the room wasn't overly stuffy, hotel rooms can always use a bit of fresh air. The shower appeared to have a relatively new liner, which was nice, and we also appreciated having the sink separate from the toilet and shower area. Overall, the room was quite clean. Behind the main building is a nice courtyard with lounge chairs. While this setup leaves the door open for potential noise from loud guests, we didn't experience any issues during our stay. As for the price, the value wasn't great. Rates were high (probably due to the soccer tournament) so I can't say it was a fantastic deal for our stay. However, it looks like prices are much more reasonable at other times of the year. The morning breakfast was solid. The kids loved the waffles and eggs, the pastries were good, and the biscuits and gravy were edible. While I typically prefer hotels that are within walking distance to my main destination, I would still stay here again. If being within walking distance to the beach and town isn't a dealbreaker for you, I'd recommend this hotel.

Room was clean, comfortable, accessible and convenient to things to do. Now what I don't understand is that I paid over $800 for 4 nights and apparently this hotel you have to “request “ to have your room cleaned, sheets changed, clean towels and I had to go get my toilet paper. Now I have traveled all over the US and even stayed in some sketchy motels but I have Never had to ask to have the room cleaned….. I have had to say, do not clean but this is RIDICULOUS. This is a Hotel and a Service Industry Business. Complimentary Breakfast was ok, 3 days in a row we had to say the food was empty and search for the attendant. Front desk was not manned during breakfast and if it was the employee was sitting in the couch and on their phone. We thought they were customers. No uniform to tell you they were an employee. Not sitting behind the desk To offer assistance or monitor breakfast. Just plain POOR customer service. I get times have changed but for the price I paid I definitely expect better. There are many other hotels we could have chosen but we had stayed here in the past and it was great….. simple attentiveness to the morning clients and breakfast would have made a difference. Also, request to have rooms cleaned includes emptying the over flowing trash cans…. Seriously….. and not even a .99 cent box of Kleenex. Very sad.

I recently stayed in the annex building, and the experience was terrible. While the room was clean and the breakfast was good, our family's rest was impossible. The room next to ours hosted a gathering with excessive noise, drinking, and people smoking in the hallway until 12:30 AM. I contacted the front desk twice; the first time, I was told nothing could be done at that moment. Even after the second call, the noise persisted for hours. I understand the annex is a more affordable option, but basic standards of comfort, safety, and policy enforcement should be the same. As a parent, I do not recommend this hotel for families looking for a quiet and respectful environment

Stayed 2 nights (with pet) in a courtyard room. Room was very nice and comfortable. Pool and hot tub also great. Will definitely stay again.

The front desk staff was amazing. They were very helpful.

This was a very quiet comfortable and clean place. Front desk were all very friendly. I highly recommend this hotel

The Best Western on Beacon became our safe haven in the 2026 winter storm. The atmosphere was extremely welcoming as well as comforting. The rooms were updated as well as very clean and I'm an extreme stickler for clean. The rooms were not only clean but well stocked l. The value was fare. But most importantly the staff were so nice. I hate I didn't remember names but 2 young ladies at the desk and the guy shoveling in the lot were all amazing. If ever in the Grand Haven area definitely stop in. And btw the 2. Or 2.5 stars absolutely do not do them justice. Great clean comfortable stay!!

Best Western is literally the BEST!!!! I would give them a 10plus out of 5 scale. That's how over the top amazing the whole staff is. I had a horrible Christmas with family dysfunction issues and they became my family. Every person I met went above and beyond in extending kindness and grace to a broken hearted lonely dv survivor. They extended exceptional care to whoever was in the lobby. I will continue to refer others to them and Best Western is now my favorite hotel chain. Words are inadequate to explain how grateful I am to each and every person who works there. When i realized I was going to stay longer, they gave me their weekly rate back dating it to when I moved in. When I checked out, I explained i really liked their pillows and could I purchase one? They were $8 a piece. At that rate, I ordered 2!!!! Now I have a memory of their kindness when I lay my head down to sleep at night. They are located a mile from lake Michigan. They have an indoor pool and hot tub. They respected my need for privacy and not wanting anyone(cleaning people) to go in my room. I brought them my trash and they gave me several bags to replace in trash cans. Gave them dirty towels and they replaced with same number of clean freshly folded ones. Lots of restaurants nearby as well as Meijer, Walmart, and just about everything else. 24 hour laundromat 2 minutes away. Fridge and microwave in room. Literally everything you'd want or need very close by. Excellent staff with amazing service at an affordable price with lots of amenities. They have a bookshelf area with free books, games you can borrow, puzzles, ..... They have thought of everything to make your stay enjoyable!! Oh yeah, free breakfast is delicious too!! Hope you're seeing how over the top amazing Best Western truly is 😊

New Year's Eve - of course there would be a party in the room above. We arrived back at our room from “ball drop” in town at about 12:30am. Earlier in the day, we had noticed that there appeared to be a large group congregated in the room above: many children running back-and-forth, screaming, and loud conversations from adults. Slightly annoying during the day but - having raised three active kids of our own - understandable. As we left for our off-site NYE activities, we held out hope that things would abate by the time we returned. However, upon entering the room, we immediately realized that the activities above were showing no signs of slowing down. We contacted the hotel's front desk at approximately 12:50am to report the excessive noise and activity above and requested that somebody look into quieting things down a bit. The immediate attitude from the hotel employee suggested that we were wasting her time and that she was not interested in addressing our concerns. After much back-and-forth, she agreed to “look into the noise.” At about 1:30am, with the noise showing no signs of ceasing, we contacted the hotel's front desk again - she stated that she had gone to the third floor and walked around, that the only noise she had heard was the sound of televisions and that she “was uncomfortable knocking on guests doors.” I suppose if she had walked the entire length of the third floor, with her eyes closed and wearing noise-cancelling headphones playing loud music, she may have missed the ongoing party…nonetheless, she made it very clear that she had expended all of the effort that she intended to devote to the issue. Additionally, upon our request to move to a room away from the noise, she stated that there were no open rooms with kind beds available and offered no alternative. In response to our expressions of dissatisfaction at here lack of concern and our opinion that we were due some form of partial refund, she stated that she would “leave a note for the manager”. The party above finally tapered-off between 3:15-3:30am. When we checked out two days later (grateful that our third floor neighbors had not stayed the extra night and that we were afforded a decent night's sleep, in advance of our 10 hour drive), we weren't able to find any hotel staff to discuss our concerns. I get it…it's NYE, many of us are going to celebrate, drink, and let their kids stay up late. Under those circumstances, it's easy to forget that you're staying in close quarters with others and lose sight of the fact that others are shutting it down “early”. This hotel fell WAY short in ensuring that their staff was capable of addressing the issues at hand.

Very friendly staff and clean whirlpool room. The hotel sits off the highway and low traffic noise. The rooms are reasonably priced.

First time at this Best Western. It was Wonderful. All the staff was excellent. Beds were comfy. Very clean room. Nice location access to many places

Great pool and spa, awesome breakfast, very clean, lady at the front counter was friendly and helpful even though she had to work 2 shifts

The front desk staff was very friendly and helpful. She moved us to the main building instead of making us go all the way out to a separate one. The room was very comfortable with plenty of places to plug in chargers.

We've stayed here many times, and always find it to be clean, comfortable, and staffed by lovely people. Autumn at the front desk does a great job of welcoming guests and checking them in.

They were very accommodating. It was a clean room. They were good people. Breakfast was real good. It was a good experience

Staff was very helpful, and room was clean and grounds were well maintained, pool and hot tub very clean, enjoyed our wkend birthday travel getaway!

First impressions were good. The place seems recently updated and everything was clean and new looking. The beds were comfortable and pillows plentiful. However: no comfortable chairs for reading or relaxing. The phone in the room for calling the desk was just decoration as it wasn't connected to anything. The tub floor in the shower was very slippery—a safety hazard. Bath towels were thin and scratchy although new looking. Breakfast was a disaster. We arrived at 6:15 to find a large crowd of construction workers already there. That was fine. They need breakfast. But no one was monitoring the food supply. There was no bread for toast, the eggs were gone, only decaf coffee was available, the orange juice was depleted. There was no way to contact hotel staff. The hotel is located in a pleasant quiet area but you have to drive to get to a good restaurant. We have usually stayed in Comfort Inns but thought we'd try Best Western this time. Maybe a mistake.

Everything and everyone was exceptionally nice and caring! The room was great and the motel was very quiet! The lady taking care of the breakfast buffet was very nice! She did a Great job of cleaning and filling anything that needed replenishing! Hats off to her! Thank you one and all for a great week!

We are now staying at another Best Western Plus in Traverse City, Michigan 9/12/25. We stayed on 9/11/25 in GrandHaven Michigan and was just informed that we were not enrolled in the promotion for double points for our stay on 9/11/25 in Grand Haven. Could you please give us our double points for our stay on 9/11/25 in Grand Haven Michigan. Thank you!

Checking into BW Beacon Inn is like coming home every week. The front desk staff are always kind and accommodating, and Autumn the GM is like my sister from another mister! As long as I am traveling back and forth each week I will be staying at BW Beacon Inn

Friendly staff, very clean room, and well stocked breakfast buffet. If we come back to the area, we would definitly stay there again.

We loved the room, clean and bathroom was great. Room was at the very and was very quiet. Had decent breakfast and had lots of restaurants near by.

Front desk was very personable and helpful. Very nice man. The breakfast was as expected but the staff that stocked everything were awesome. Everything was clean and plentiful. Tables and counters were wiped clean almost Immediately. The rooms are older but were very clean as well. Same with the pool. The beach is about 5 minute drive and worth every second driven. We have stayed there numerous times over the years and will be back. Great place to take our kids

Clean, loved our pretty private room (king jetted tub). The courtyard is nice. Great customer service, no issues in our room. Short drive to town, easy to get places.

I booked this hotel expecting a comfortable, convenient stay—but what I got felt more like a rundown roadside motel. We were placed in a back building on the second floor, with no elevator, which made carrying luggage up and down a serious hassle. On top of that, if you want to enjoy the pool or breakfast, prepare to walk a quarter mile OUTSIDE just to access the main building. It completely defeats the purpose of staying at a “hotel.” The listing was pure false advertising. This didn't feel like a hotel stay at all. The building we were put in looked more like a low-grade motel—the kind you'd expect to see in a sketchy area, not a place where you're paying premium rates. Honestly, it gave off the kind of vibe where you wouldn't be surprised to see hookers coming and going. For what we paid, this was a complete rip-off. I wouldn't stay here again, and I definitely wouldn't recommend it to anyone. Stay away.

I would have given you guys a 4 star till I found a dirty sock in our room that wasn't ours. Also there was a lot of hair around the pool area. Both gross

We love the staff at the Beacon. They are the most efficient staff. Especially Autumn, we have known her for over ten years. She is the best,

The staff was very friendly. The breakfast was amazing and the room and bathroom were extremely clean. We didn't use the pool area but it also looked amazing. We were put in an Anex building . It was quiet and private. We were satisfied with these accommodations.

We loved the jacuzzi and the courtyard view and the king size bed was so comfortable and thank you for being so accommodating

We have stayed at the beacon in several times. They never disappoint us. The rooms are always clean they have a wonderful indoor pool and a fantastic large hot jacuzzi. They also offer continental breakfast in the morning. Their gym is extremely small but they are located right next to a Planet Fitness. It's about a 5-minute drive to Lake Michigan where you will find a wonderful Sandy Beach.

The first hotel I've ever been to that had the best water pressure! Would 100% recommend!! And excellent air conditioning!!❤️

Despite our request to clean the room, we come in the evening and do not find it cleaned. We asked several times to replenish the soap container in the shower. It was never done. We were quoted one price and billed a much higher price.

Comfy beds!! Quiet area, close to everything but not in the main drag of chaos. Within walking distance to some places even.

The bed was clean and comfortable, and the jetted tub was a great touch. Although the staff didn't have name tags, both ladies I interacted with were welcoming and professional—I wish I could thank them by name. I would definitely recommend staying here. Be sure to choose one of their garden view rooms; it's perfect if you're looking for peace and quiet. I absolutely loved it. Thank you from Leo C

Very friendly front desk agent. Hot Tub was great, clean, and Breakfast was good too, love biscuits n gravy! The room was comfortable & quiet with a big refrigerator. Great location near Norton Shores. It was nice having seating around the outside of our room too.

Your hotel staff was wonderful, especially Autumn and Camden. Friendly, helpful, and such pleasant personable kind people! The morning breakfast staff is efficient and helpful as well. Comfortable clean rooms, hot tub was nice and relaxing. We enjoyed our stay and appreciate you!

The room was nicely appointed, it was clean and beds were fine. However if I wanted to open the window, I had to tape the ripped screens. Coffee machine in room was not working. Nobody reports these things? Breakfast was very blah; not much that was hot and choices were minimal. Ugh! I noticed that the Baymont across the street had many more cars in their lot and maybe it's a better choice.

The night I stayed here, there were no vacancies. I was worried it would be loud, but it was quite the opposite. I heard a few people in the hallways, and in their rooms getting settled, but it was quiet other than that. Pillow are cheap and not comfortable, bring your own. Sheets are tolerable, but a bit rough. Based upon the location, lack of room and road noise, I'd return.

Nice room with area of couch, dining table with chairs and tv separate from bed area. Convenient to public beach by car. In town for kite festival. On Main Street of town. Offered breakfast in area near front desk. Missed both mornings because it ended at 9:30

Guest Service was the best I've ever had in my 30+ yrs of traveling, as an adult. Rooms were comfortable but a tad overpriced. Large pool and hot tub. Our Jacuzzi tub was 'patched' probably to stop leakage. Updates were needed for the detached room. Carpet was dated as was furniture. Bed was comfortable .

We were down in area for Tulip Time in Holland MI. Location was about 20 minutes away. Our room was clean we had no issues with it. Pool and hot tub were ideal. Breakfast was good. Staff was good. No issues at all we will be back whenever we're in area.

King Suite was lovely. Pool and hot tub were wonderful. Staff was helpful and very kind. We will stay again. The hotel is tobacco free, however, the smell of weed was pretty strong on the 2nd floor. if tobacco is not permitted, might want to do the same for weed.

The beds and pillows were so comfortable!! The garden tub with jets was my favorite ever. The tub is so deep and comfortable. We appreciated the very friendly staff and a nice breakfast. We would definitely stay here again and recommend it to others.

Our family celebrated spring break by staying at the Best Western, we only live in Holland. But the room was super nice, the pool and hot tub Devine, and we all swam until 9:30 at night. Then the provided breakfast hit the spot. The kids loved making the waffles.

I went out to visit my son who lives in the area. This is my fourth or fifth stay. Staff always friendly and helpful. Breakfast is always hot and fresh. Plenty of things to choose from. I would definitely recommend staying here if you have the opportunity.

The room was perfectly cleaned except for hair in the bathtub.the front desk was amazing especially Megan and autumn.my grandkids loved the jacuzzi.they was so excited to go in the pool which was to cold for me and we really loved how clean the pool and hot tub was thank you so much.

I found the hotel to be clean and welcoming. Check in was quick (I did not have a reservation) and the front desk staff was very helpful and friendly. My room was very quiet, comfortable and clean. Breakfast in the lobby was well stocked and clean. I chose this hotel because of location and price. I highly recommend this hotel.

I originally booked a room with a courtyard view, and it didn't suit our needs (it was private but included a walk outside to the main hotel and pool). The main desk person quickly accommodated a room change for us. It was very much appreciated. Clean, comfy stay!

Our 10th year for our family's Christmas reunion at Grand Haven Best Western was excellent as usual. Autumn kept us informed of every rooms preparation before we arrived. 6 families, age 2 to 73, were cared for and enjoyed family time. Thank you, Autumn, see you again next year!

Nice pool and hot tub, large, clean rooms, and delicious cinnamon waffles at breakfast. Great quality for the price for sure. We would definitely stay here again. I like the set-up of the rooms, too, with the fridge and microwave and benches for the table and everything.

Nice manager and customer service. Breakfast plentiful and good coffee! Comfy bed and pillows! It's always our top choice for a stay in our hometown! Everyone there is kind and welcoming. It was nice to get away for a couple of days. Thank you!!!!!!!

Theres a motel and hotel part of this place, we were put in the motel. Had 3 doors, 2 led to outside and 1 led to the room next door. Bathroom: hair on surfaces, walls were moist you could see where the water dripped down the walls from lack of ventilation. Shower heads need to be soaked in vinegar. Room: walls had lots of paint repairs of a different color. Surfaces need to be cleaned better (lamps, light switches). Heat had to he turned to 75 in order to keep room warm. Guest checking out said there was Qurans in rooms, front desk said because manager is from the ME.

The front desk ladies are the BEST. The cleaning lady is the BEST!! THE ROOMS ARE CLEAN. The pillows are PERFECT!! Rooms come with a mini fridge and microwave! The breakfast is free and has SO MANY OPTIONS compared to even the high end hotels I've stayed at. Without any doubts.... THIS IS My favorite place in Michigan to stay!!

The room was spacious and clean. We had a King size bed and very nice sofa that pulled out into a bed. The decor was updated and the room was attractive. The bathroom was spacious and the water pressure was great. We were very pleased with our stay.

We stayed here for three nights for a weekend getaway. The rooms are clean and the beds were comfortable. The location is good to explore the downtown area, waterfront dining, parks, beaches, winery and other towns. We would stay here again.

Price was right. Close to beach. Plenty of dining around. Daughter was kept busy with pool . Tub fills deep. Heat lamp in bathroom a plus for off season. Room was clean and well furnished. One. Of the best mini fridges I have had in a hotel even had crisper drawer.quiey suuuuuper quiet. Will be back if we are back in Michigan.

Front desk check-in employee was full of smiles, great attitude and great info on where to eat. Everything was clean The tub and toilet looked new. Breakfast had many items to choose from, including healthy options. Would recommend to friends and family.

We have stayed here several times and also are very satisfied. Alway clean and comfortable. Great location close to everything. Food within walking distance. Nice courtyard outside some rooms. Staff very friendly and helpful. Wish they had Guest laundry.

After reading other reviews we choice here for our end of summer stay. The hotel is very clean along with the pool and hot tub area. The room was clean BUT smelled very musty. We knew we'd only be sleeping in there and enjoying the pool area and the local area as well so we put up with it. Only other complaint was the squeaky floor in the room above as people walked across it. But again only occasionally. For the previous century its not terrible but we may go elsewhere where in town our upcoming visits. Others we talked to said theirs were fine. Great town though. Up to you

The room was clean and comfortable. The pool and hot tub looked inviting but we were spending most of our time at a nearby campground with our kids and grandkids so sadly never had time to check them out. The breakfast was delicious with many choices. On Sunday when it was super crowded the person refilling food and coffee did a Herculean job keeping everything stocked.

The rooms were spotless. Staff was amazing, Polite and very . The breakfast had lots of choices & excellent quality. The pool and hot tub were very clean. Very close to Lake, Michigan, and all the local beaches & Restaurants . I would definitely stay here again.

Extremely satisfied with our stay. Nothing fancy but staff is very friendly, rooms are kept up and clean and exterior is well lit and felt comfortable going to my car alone at night. Room was quiet, fridge kept things cold and bathroom left no surprises. We could just relax and enjoy our vacation. We stayed in main building. I heard there was another set of rooms in back which were more dated from other guests.

This was the absolute worst hotel . The room was dirty . The bed linens had blood stains and other stains. We had to change our own sheets after going to the front desk they were rude. The manager would not come out from her office to speak to us. They just gave us a change of linens for the bed .We had three rooms booked for family event. I spoke with customer care ,was given $10 off of the room . I would advise everyone do not stay at the Best Western in Grand Haven. .

We had a wonderful stay at the Best Western Beacon Hill. The location is right on a main street, with many businesses close by. The parking lot was large and well lit. The hotel has a main building with "interior" rooms and what the staff at the front desk called "the annex", with rooms that are considered "exterior". Our room was interior and on the third floor. The room itself was large, clean, smelled fresh and was delightfully cool when we entered. The beds were comfortable and the sheets were really soft. The bathtub was really deep and the water was always hot. There was a small fridge and microwave as well, and we had a pleasant view of the courtyard and the annex. We used the pool area several times and it was clean and well kept up. I love that they have a small reading library near the front desk with books for various ages. Our young granddaughter chose several to bring up and read before bed. Breakfast was great. There was a large variety- even with food allergies, I was able to find plenty to eat. There were eggs and sausage, waffles, packaged donuts/pastries, oatmeal, cereals, bagels, English muffins, yogurt, fresh fruit, orange, apple and grape juices, as well as coffee, tea and hot chocolate. I also loved that they offered "kid-friendly" options, such as tubed yogurt and the option to make smaller sized waffles. The food was refreshed frequently. There was a nice outdoor deck area right outside the pool for those who wanted to relax outside. Check in and out were super easy and fast. Every staff member we dealt with was friendly and very helpful. We would definitely stay here again.

Liked the online checkin and pre- checkin communications. Weren't sure we would like the "motel" type building but it was fine and the price was right - good value for an 8 hour stay after arriving at 11:15 pm. Would stay there again in the future.

The total crew were the best. Wish I know all the names of the morning, afternoon and night staff as ALL went that extra mile to make our stay one to remember and want to return and do it all over again. These are the the staff I remember or did a requested task. Autumn, Kamden, Breakfast Lady, Phil the HDMI cable guy, the afternoon desk gal who found the hidden Source button, night shiftgal who got the breakfast bar ready for the Breakfast Lady, and all the others who got a new towel for me and extra trash bags. BW Beacon Inn has a crew that cares and takes there jobs seriously.

I will always stay here when we go to the Coast Guard Festival. A beautiful Best Western! Clean, great amenities, awesome staff. They were all friendly including the housekeeping staff! They want to make you happy! It was a wonderful stay! Book here first!

We shared a room with friends and had ample space to not feel crowded. Bathroom amenities were good, room was clean, beds were comfortable. We also enjoyed breakfast which was typical inn breakfasts. Food was plentiful and area was kept clean by staff. Front desk folks were welcoming. The pool and hot tub area were clean and bright. Overall a very nice stay and we would recommend.

Our room was very clean, the beds and pillows were very comfortable, the shower was brand new and had lots of pressure. We were in the annex building which was super quiet! When hosting out of town guests, this is a great choice for overflow company!

The cleaning lady is amazingly helpful as well as the women at the front desk. My only negative is the "bonus points" that I'm supposed to get and haven't gotten yet. Even from my previous trip. The manager is working on it. The employees are incredibly trustworthy and helpful. The women at the front makes us feel important and comfortable. We will definitely be staying again.

This was definitely one of my BEST hotel stays I've ever had. I would like to give a shout out to the wonderful staff there. They worked very hard to accommodate us and were extremely friendly. I will definitely be coming back again and again. Highly recommend!

We had a 2 night stay and it was a great location with easy drive downtown , quiet, large pool, accommodating front desk staff, comfy beds. It is always a bonus to have breakfast included in the cost of a room. Nothing fancy but much appreciated to begin the day.

We found our room last minute on a weekend in a resort town. It is located close to the beach and restaurants are within walking distance. Staff was very accomodating.

We stayed in the main building, not an exterior room. The hotel was clean. Good AC, hot water and pressure. Breakfast was good and staff kept the food stocked. Good check in, Akia was helpful and efficient. My only issue with this stay is the review must be a minimum of 200 characters. Way toooo long.

Parking horrible only Help I received from the desk. Was to park my car over 200 yd from my room. I have a bad Legg so this made things worse plus where I parked? I was worried that either the car was going to be hit. Or towed as There was a tow truck lurking in the parking lot. Staff should have a way of knowing whose car is misparked and deal with the problem

We always have a nice stay at the BW. Do not take the cheaper prices across the street at Baymont. I have had nothing but issues there. But for BW...rooms are clean, front desk is nice, pool and hot tub are always functioning, breakfast is standard for most hotels but the waffles machine is nice. Right next to McDonalds so that is convenient. Will always stay here when we come to GH!

The rooms were clean. The staff was nice in particular We checked in at 2:00am and not only did the night manager upgrade our room so we didn't have to haul all of our luggage so far she knew we were leaving early and got breakfast ready early just for us. That was very much appreciated. Super nice staff, super clean hotel. Will be back.

I never write reviews but I was treated very poorly and felt the need to share. When booking my room, I asked about having my daughter's birthday party here. I asked about having 10 kids, using the pool, and using a space to have pizza. The employee told me that would be fine and as long as no one else stayed in the hotel room there would be no extra fee, so I proceeded to book a room. I talked with 2 other employees before actually checking into my room. About 15 minutes into the party, I was told they no longer allow parties and that everyone would have 30 minutes to leave. There was not management in the building all weekend, so I had to talk to the manager on speaker phone. After arguing back and forth, Autumn told me she would charge me an extra $250 for the birthday party. I said I would not pay for that AND my room as the whole ordeal was not my fault and this was not said up front. The employee working that night told me she cancelled my room fee and just charged for the birthday (that cost more than the room). Well when I got home, I saw that I was charged for my room and the extra $250. I have filed a complaint and when I called again today, of course no management was available. Autumn was very rude, and after talking to other friends and family, it sounds like she has been rude to many people. I will never recommend this location again while it is under her management.

I like this place a lot. And it is right next to a great restaurant called for us's restaurant period it is also close to Taco Bell and McDonald's right in the same parking lot period I really enjoyed Grand Haven, especially during the festival of the coast guard.The only place around with whirlpools In the whole 2 towns of fairiesburg and Muskegon.! Love this place!!!!

This is a good spot to stay for a getaway. It's just the right distanc to downtown, dining and beaches.

Courtyard rooms are very spacious, could use a refresh on interior, beds were ok not the best sleep but not the worst, great water pressure in shower, would stay again

We stayed in the main building where the main lobby is located. Be sure to note half the hotel is set up like an outside motel and only a small portion of rooms located inside. Pros: Beds were clean, mattresses in bed bags, and comfortable even for those with back problems. Ample seating, mini fridge and freezer section. Window opens for fresh air. Cons: Entire hotel needs a thorough cleaning. Our room foot paths, beds, and main surfaces were clean. Outside of those areas don't touch. Around the AC unit/window area had mold on the walls. The pool is run down, had broken tiles (very sharp) on one side on the pool where you would walk but can easily go around it. The pool is not heated and was beyond ice cold. (Hot tub was good and worked well).

Karissa is the greatest! All the staff members are amazing. I always seem to mess up something with the reservation. Not because it difficult just always rushing. They always helped straighten it out for me. My home away from home. Thanks Melissa

Excellent customer service! The attention to detail with the pillows, and towels was great!!! The room was very clean.

The rooms were clean, the front desk lady was amazing too. It was a last minute decision to go and they had shampoo, conditioner, makeup wiped, tooth brush and tooth paste. They also had an incredible breakfast bar that was complimentary. We will definitely be back! Thank you for the great memories of spring break 2024!

Very friendly staff there was always someone to help me an my family with what we need an you guys even show me how to get a free night I really enjoy coming here my only suggestion is can we please have eggs with the sausage an biscuit lol but both was not enjoyable to my family

Clean, good sized rooms, quiet, with a screen door to allow fresh air in. Quick check in and friendly associates. We love the courtyard rooms, but all of them are nice rooms. We never have any problems when we stay. The prices aren't bad at all. 10/10

Clean rooms. Plenty of pillows per bed! Great pool area. Desk girl when we came in was super nice. Breakfast VERY basic. Lady getting food ready not a happy person but had food restocked. Would go again. This was our second time using this hotel.

Great stay overall, room was clean, bed was comfortable. Reservation was made online, process was quick and easy. Front Desk clerk that checked us in was great, happy, helpful and professional. We also LOVE the fact you have an EV charger available.

The staff was friendly and helpful. Our room was clean an comfy. They had a hot breakfast which is always nice. The price was reasonable. The only thing was the bathtub dripped all night. It was nice to park right outside the door to our room. Didn't have far to carry luggage.

Great hotel. Wonderful staff! Our room smelled of cigarettes! It's NON-smoking! They agreed someone smoked in the room. So the staff was very accommodating and gave us another "upgraded" room. It was very nice, no cigarette odor. Nice breakfast too.

Staff are super nice and helped my family and I out so much while in between houses. Definitely recommend them! Was always clean. Stayed stocked up on food for breakfast great variety to choose from! Pool was clean kids loved the pool I loved the hot tub! We will definitely stay again

All the employees were great! We were snowed in a bit, stayed another night just because they made it feel comfortable, kept the walkways cleared, pleasant, and the room was clean and comfy. Breakfast was fresh and delicious. Definitely going back to this Best Western, thanks everyone for being so accommodating!

Autumn the manager is fantastic and always ready to help w anything Her crew is fantastic also The rooms were very clean and well kept Pool area nice but alot of chlorine which was hard on eyes...otherwise a fantastic time for 2 nites 3 days

The customer service was amazing! Tia, who worked the evening shift was absolutely the best, I asked if they had a deck of cards and she was nice enough to let us use her own personal deck. I thought that was so kind because she did not have to do that. She was so sweet and kind as well! Thanks Tia!! Also, the rest of the staff was always smiles too!

Wonderful staff. I am a local and stayed due to knee replacement surgery and not doing stairs. As a result of complications from surgery, ( I've had 5 now) I've been here 6 weeks. Every staff member is polite and professional. Autumn has assembled an outstanding team. They staff go out of their way to accommodate my needs. All staff greet their guests with a smile and friendly greeting. Continental breakfast is pretty good too.

Fantastic EVERYTHING! The staff, the breakfast, the beds, the pool & hot tub. Excellent stay and we plan on going again soon! Our stay was so nice. The courtyard in back of our room was amazing! Planning another trip!

Very nice overall. I would stay here again. Room and bathroom were very clean. Refrigerator works very well (it is not one of those fake fridges that are sometimes in hotels that are really more of a cooler). Shower took a few minutes to turn hot, but once it got there, it remained hot for the whole time. Breakfast with standard hotel breakfast. Pool looked inviting.

It was top notch start to finish. Tia, Chase and Kathy and Housekeeping were so friendly and attentive. The set up was great. It was clean and quiet, breakfast was amazing. The pool and hot tub area was very nice and relaxing and fitness room had everything.

My husband and I were really happy with our stay here. Very well maintained property - the main building with interior rooms was newly remodeled and our room was quiet, spacious (2queens), had a nice split bathroom, and had comfortable beds and good air conditioner with a nice constant fan setting which we appreciate for noise canceling. Breakfast was good- eggs, sausage, waffles, yogurt, apples, oranges and bananas, cereals, muffins etc Coffee machine was offered all day and was good quality

Our experience at Beacon Inn was great. It was made better by Autumn! We made our reservation through Reservations.com. It was not a good experience-we felt like victims of a crime. We were overcharged, which they conceal. Then when we canceled-immediately-received a cancellation confirmation-they then still charged us the full rate. Autumn was very helpful and helped us immensely. Call the hotels directly! Do not use reservations.com!!!

Water stop working right in the middle of a shower. Was told it was a broken water main. Then when I called to express my concern they said they could turn it back on. The room was freezing cold all night and could not be adjusted. The bed was full of sand and very uncomfortable upon arrival.

Veenus at the front desk was kind, courteous and professional. Great customer service and very accommodating. She went out of her way to ensure that I was comfortable and taken care of. Room was clean and comfortable.

The initial room we were put in was not cleaned at all. We entered to a strange odor and found food debris of old fries and Dorito chips, clothing tags, bottle caps, and pubic hair all on the floor. The walls of our original room had many dings and one was sloppily patched up and not painted which concerned me. The toilet in our original room was uncomfortable for the adults as it made us feel like we were using my toddler's tiny training potty. The toilet paper in that room was even smashed up in a way that made us feel like the room had zero effort to clean. Upon telling the front desk (who was very kind and the only redeeming quality of our stay) about our disgusting room, they offered to move us to another room, which was handicapped accessible. Upon entering the second room, we were once again met with a foul odor. I found multiple black spots all over the one bed/sheets. The shower curtain had gross brown stains on it. There were hairs from the previous guests in the shower. The shower bottom felt like a giant air bubble to stand on. Again, this felt disgusting and unsafe for my family to stay in. With the hotel being sold out of other rooms and me having prepaid online, we were forced to stay in this room. The front desk attendant was helpful with getting us new bedding at least. However, she explained the black spots on the sheets are unavoidable as the a/c system spits them out when the unit is adjusted. In making a desperate attempt to stay in the room for the night, my entire family had a difficult time sleeping as there was a revving sound ALL night long, similar to that of a lawnmower, vacuum cleaner, or grass edger/trimmer revving sound for 8-10 hours. Being 30 weeks pregnant and having this impact my sleep on top of all things, left me and my family absolutely miserable come morning. Lastly, we made an attempt to lower the air conditioner so it wouldn't be too cold, and this foul burning toxic odor started coming out (as if the black debris wasn't enough, dealing with that felt toxic!). We opened the patio door to air out the room, but it gave us a headache. Come morning, we attempted to go to the main building for breakfast which was not as advertised on the website (no build your own breakfast sandwiches offered). Instead, the main course offered was stale biscuits with inedible lukewarm gravy. We checked out with regret for ever booking this hotel. Unsanitary. Disruptive. Horrible stay.

First room offered smelled old and musty. Carpet was ripped. Bedside table had a sticky spot. We asked for a different room and front desk was very accommodating. Second room offered was better. Bathroom was very clean. Bedding/sheets smelled like detergent/bleach so they were clean, just needed replaced for hotel quality. Pool/hot tub was awesome. Staff was friendly.

Great value and very helpful staff. Breakfast was very good . Pool was nice and the hot tub was wonderful . The room was very clean ( but you shouldn't have to ask for the room to be cleaned) Other than that it was a very nice stay

We were also put into the outside “motel unit” instead of inside the hotel. When I made reservations online, no where did I see an option of an outside motel unit listed. They should probably clear up their room descriptions somewhat so that people know what they are getting, especially if you haven't stayed there before. “Exterior Access” doesn't tell you a lot. Our room in the motel unit had a bad odor and the carpet was torn and rough looking. Several nights were very noisy with other guests standing on the sidewalk outside of our door talking late into the night. I expected more for what we had paid. Not sure if the interior hotel rooms were of any better shape. The good…. breakfast was decent and most of the staff were friendly and helpful.

Pay attention when you book this hotel if you're booking it from a third party, because this hotel has MOTELS on the side of the actual HOTEL. And there's no indication on Expedia that you will in fact be staying in a MOTEL which is located in the parking lot and you don't get inside the hotel. You drive up to a little shack and that's your room. You have to walk around to the hotel to enjoy any of the amenities. The motels are disgusting and stink and are full of bugs. I would not ever stay there again. What a disgusting trash motel I can't believe I had to stay in that for the price we paid. Steer clear. Stinky dirty noisy trash.

This hotel has potential to be good but some of the staff were so unpleasant. We felt like we were a big inconvenience to them. The breakfast was ok, the eggs were cold in the morning or just empty. Definitely not worth for the price we paid. I do not recommend this hotel for your vacation.

Grand Haven Michigan is an Awesome place to visit. Staying at the Best Western Beacon Inn is like Icing on the Cake. The town has so much to offer and the Beacon Inn allows to get some relaxation in after a busy day. I look forward to returning, to both the Beacon Inn and Grand Haven. Coast Guard City USA

Clean and quiet. Very nice Hotel experience.. Our family came During the firework! So a lot of of traffic and still easy to get around with the location of the Hotel, loved the pool, only negative was the high chemical smell in the pool room.. couldn't stay in long but it was all In All a great experience.

Alexis, the first person that checked me in when I had the worse level 10 pain migraine, the ladies went above and beyond anything I could have expected. The days leading to the migraine was very bad. But the staff not only brought me water, toothbrush, an apple, and a granola bar. They offered so many different options, and made sure I was checked in, The ladies demonstrated care and paying attention to details that was needed for me. I was so humbled by their kindness and professionalism. I would most definitely recommend their establishment and this location. My stay was comfortable, I felt safe, and although I missed breakfast the front office was clean and still there were few options available for a quick bite. The room was clean and I was happy to see the fridge to store my food and a microwave. Comfy bed which was much needed. Clean bathroom with all the necessities. To all the four ladies thank you so much. I can't wait to see you on my next visit. Have a blessed day.

This hotel is the perfect spot for a getaway. It's close to restaurants, stores and only about 5 or so minutes from the beach. I recommend staying in a courtyard room. There will be no one staying above you, you can park right in front of your door and there is a sliding glass door for airflow. The breakfast is good as well. I just wish that the window for hitting the breakfast was a little bit longer. Highly recommend.

we made a reservation here and called to ask when the latest time we were able to check in. The young lady told us 3AM. When we arrived at 2:30AM, the woman at the desk asked if we were the group that was about to cancel. From my understanding she was asking if we called to cancel our reservation. I told her "No" and she proceeded to ask my name and information. She then told me " oh yeah you were the ones about to cancel" I told her I didn't call to cancel my reservation and called the night before about what the latest check in time was and that was my only call to the hotel. SHE then told me "well it wasn't her who I called and that she did her audits at 2AM . Like how the heck am I suppose to know what time you do what?! You have a policy so stick to it don't make up new rule on the go. Her attitude was not friendly at all towards us and we just wanted a place to stay the night with our kids.

When you drive up you feel welcomed everything is kept neat and tidy then come those welcome smiles from the staff throughout my stay When I had a question the staff always had the answer would say to anyone coming to grand haven michigan stay at the best Western beacon Inn

No one was at counter when I arrived. A man was standing between desk and lobby, no name tag, no greeting.I saw him standing outside hotel on my way in. He didn't approach counter until I spoke. I had difficulty understanding his accent. Room was OK, no TV channel guide. Breakfast options were decent.i booked room over the phone, I thought I called directly.i was told charge for hotel was $135. Bill showed $15 charge for reservation and $35 for dog. $50 more than expected!

The room was updated and very clean. Breakfast included hot eggs and sausage patties so you could make a breakfast sandwich. I didn't use the pool but it looked really nice and clean. Good location - right off 31 and close to lots of places to eat. Walmart is also close by in case you forgot anything. The lighthouse isn't too far away. The only negative was that the bathroom fan and light are on the same switch and are kind of loud so if you get up in the middle of the night you might disturb others in the room.

The decor of the hotel made me feel a little nostalgic; it reminded me of places I stayed during my childhood when my parents, sister, and I went on vacation. I loved the hot tub. Housekeeping services were understandably limited, but when we asked for towels the night before, we actually got them. That doesn't always happen when we stay somewhere, so that's why I wanted to note that. The breakfast had a nice selection as well. The only thing I didn't like was having to drive to the pool, but it wouldn't have killed me to walk, either.

Great location, Very helpful and informative crew. Explaining what to go see and how to get there. Always greeting us and making you feel welcome. Would definitely come back and stay here in the future.

This hotel appears to be two rows of older single story rooms, with exterior entry, with a more recent addition of a three story central building, with rooms having an interior entry. We chose a room in the central building that was nicely updated, as I had read previous reviews describing differences in room quality between the buildings. The 2 queen beds were very comfortable and the clean updated room was larger than average. Sightly noisy, but consistent with a 2-3 star hotel with interior halls. Our room had a tub/shower. The provided breakfast was better than anticipated with two waffle makers, fruit, bagels, yogurt, and biscuits and gravy. The biscuits ran out before I could taste them, but the waffles were a bit thin on taste. Location was away from the water but on a main road. A McDonald's next door and a decent inexpensive Chinese restaurant, Fortune Cookie, with take out in the mall within walking distance on the corner.

We would stay here again if we are ever in the area. I cannot think of anything negative because we had a great stay. Our room was clean, the beds were clean, cozy and comfortable. Bathroom was clean.

We stayed in the hotel for 2 nights in August. The room was very clean and everything was in working order. The staff was friendly/ The breakfast had a good combination of hot offerings like make-your-own waffles, sausage and biscuits and gravy in addition to the more common breads, hard boiled eggs and yogurt.

We were vacationing with friends and spent one night at the Beacon Inn. One thing to understand is there are rooms in the main building and then more rooms in a separate two story building on the property. Since the rates were less in the 'out' building we had two rooms there. We had a first floor room and it was surprisingly large. The room was clean albeit a bit out dated (acceptably so). There was a wear tear in the carpet but the room was very clean and so we overlooked the tear. We had a tv, mini fridge, microwave and small coffee maker. There was also an iron and board. The room was very quiet although we could hear neighbors running water. Breakfast and breakfast area were very good. We found two waffle makers (yay) and the usual breakfast items but, curiously, sans gravy for the biscuits and no scrambled eggs. All in all, a very good breakfast. We definitely will stay at this BW again when in the area. BTW, the wife and I always toss the bed/s to check for bed bugs and this room was quite safe.

We stayed here while taking a trip to MI Adventure. It was well worth the 30 minute drive each way. And it was close enough to the downtown area and the amazing Grand Haven state park. I would have rated a 5 but the only issue we had was that the AC unit in the room was really loud. It worked fine and ran nice and cold it was just soooo loud. I would definitely stay here again though. We didn't use the pool area but it looked nice. We did have the breakfast and there were lots of choices if you're good with eating the usual quick breakfast foods. I would just suggest maybe a breakfast meat choice or maybe scrambled eggs for low carb people. That's the only thing. But I guess if it's that important then you can go out to one of the many choices nearby.

Great stay. Close to everything. Family oriented hotel. Pool was good working order and clean. Stay was good. Staff was friendly and courteous. Pillows too fluffy for me. That was the only problem I had. Thank you.

good location, next to main hwy. but back far enough to be very quiet , also very well maintained.room and courtyard, pool area, & lobby. very friendly staff, a little over priced for the area, and time of week,{ wed. thurs.} we enjoyed the well maintained court yard right off of our room no stairs to trasnsverse. Good well lighted parking area right by our door. would stay again.

Restroom smells like sewers, carpet looks dirty, one of the lamp didn't work, the bed is hard and the pillows are even harder. that exterior entrance gives a feeling of a motel. Over 350 per night and it's not worth the money. I had to leave early than I planned. they wanted to charge me another full night because I decided to leave after the first night check out, I said no problem go ahead and do so, because I didn't feel like discussing the room's problems. It's an okay hotel, but I'm not coming back, especially not to that exterior room.

When I brought a few problems to the clerks attention I was told "you booked thru Priceline sop we cannot move you". The p[problems were the room smelled like stale smoke, not clean, air conditioning did not work well.

I read all of recent reviews on this hotel after seeing it listed as the #1 hotel in Grand Haven and after less than favorable reviews at another hotel I booked. I now regret not sticking with my original choice. I am mystified by those rating this hotel highly and I can only surmise it is a result of the your room location. We were placed in the external building (behind the McDonald's) and the walls and ceiling are paper thin. A family with 4 young children were placed in the room next to ours and all we could hear was screaming until they fell asleep. Creaking from the room above made sleeping near impossible one night. If you do get placed in the external building make sure to request a room on the second floor and do not expect a "large" room as mentioned by other reviewers. While breakfast is a perk and not something you pay for, it is good to know when it is basically a continental breakfast with limited hot options. The first morning included biscuits and gravy, but the rest of the time there were no hot choices unless you wanted to use the trusty waffle maker. Keeping it stocked was also a struggle on at least one morning. I would not return to this location or recommend it for what you pay. I've stayed in nicer hotels for less for certain.

Stayed in a room in the separate building called a double queen courtyard view. It was nice having an outdoor space to sit at. It was also so easy having the car parked right at the door - no need to use a luggage cart. Bed was comfy, fridge and microwave also great. Breakfast included bagels, waffles, cereal, hard boiled eggs, yogurt, danishes, muffins and fruit. Coffee was great. Room had an obvious bottle cap on the floor, the towels were really rough, and it could have smelled a little fresher, but overall decent accommodations. We stayed 4 nights.

Customer service was terrible.....Rooms were so old ...carpeting was totally worn out, lighting was terrible. Bed/bedding were okay. Location is the most positive thing I can say BUT not enough to stay. Breakfast area not kept up, garbage cans running over.

Great hotel - large rooms, very clean from the hallways to bathrooms in room. Plenty of parking near entrances. Free breakfast was perfect for our family. Very close to Grand Haven public beach/park and the town.

Location is close to all your needs, close to some attractions, staff are very accommodating, room is nice and clean. The least that i liked is the breakfast, there should be more food choices. Would definitely recommend!

The overpowering stench of chlorine and cleaning fluid greet you as soon as you walk in the door. The room was clean but very spartan. Very cheap toilet paper. Breakfast is the low-end, all you can eat variety. Think prepackaged danish, waffles, biscuits and watery gravy.

Our room was excellent! Extremely clean, spacious & everything operated as it should. Two adults & two children stayed in room 515. Yes, you have to walk to a different building for the pool, breakfast & the front desk, but who cares?! It's summer in Grand Haven! I recommend staying here to anyone & my family will definitely stay here again.

This is an unusual hotel in that it consists of 4 buildings- one hotel with several floors (maybe 3-4, I don't remember), two single story motel buildings with outside entry, and one 2 story motel building with outside entry (we stayed in this one). I don't know if all rooms are equal, but ours was very spacious, and obviously had been completely remodeled/updated. It was very clean and comfortable. Did not feel unsafe/no sketchy characters hanging around as in some motel scenarios. The only weird thing about it was the $50 security deposit they require, but a week later, it has been refunded.

Room appeared to be new or newly remodeled. I only stayed two days so no housekeeping during my stay but the room had been prepared perfectly. Since COVID it seems like housekeeping has almost become an afterthought at many properties. This room was as clean and well prepared as any I've ever seen. Only minor hiccup during my stay was the EV charger getting an error and not charging my car.

Worst hotel stay ever! Hotel is multiple 'motel' style building all over parking lot, they're not connected so you must leave your room (door straight to parking lot) to go into other building for ice machine, pool, etc. Air conditioner barely worked, mini fridge did not. On our second night, I awoke to a terrible sewer gas smell and became physically ill. When my husband woke up and complained of the smell and sore throat we put it together that this sewer gas was what was making us feel ill. I went to lobby to voice my concerns and was only told that a manager was not in but I could leave my name and number, never once was I asked what my concern was. (Later found out the front desk girl assumed I was complaining due to recent hot water issues!? , just another reason not to stay!) We skipped our last beach day and headed home due to not feeling so well. Management called and offered a 10% discount for the inconvenience, almost $600 spent at this place that made is physically ill and management offer to rectify situation was laughable. I will never stay best western again. I warn everyone that there are too many other hotels in this area to stay at this one! Beware!

I was traveling solo and was glad I was in the main building and not in the others where it was more motel feel. The pool looked nice and clean and the room was very clean. However, staff wasn't very friendly and when asked to check out, the guy said put your card on the table and you can go. No thank you for your stay or did you enjoy your stay. And breakfast did not have much variety and some areas were not very clean. I did not notice an attendant there. I did enjoy the waffle maker. Overall, okay stay if you just there for a day at the beach or hanging out in Grand Haven.

We stayed for a weekend wedding and stayed in room 424. When we realized our room wasn't attached to the main section of the hotel, we realized our room wasn't a hotel, but a motel. We checked in on Saturday and checked out on Sunday (a Sunday afternoon wedding). When we went into the room, it smelled like a motel and unfortunately the smell creeped into our clothes and we had to spray our clothes with extra perfume/cologne to mask the smell. We also had an issue with controlling the humidity in our room. This seemed to be apparent as there was/is mold on the bathroom ceiling. On Sunday morning, I turned on the air conditioning to hopefully get the humidity out of the room (the outside air temp was 50deg), and a bunch of black stuff ended up on the bed. We did enjoy the pool and the continental breakfast was good, but my wife and I were not impressed with the cleanliness or lack there of and decided we will not be back. We chose to stay at this Best Western Beacon Inn in Grand Haven, MI because of the price and duration of the trip, but now know we should've spent a little more and stayed at the Holiday Inn in Spring Lake (which we have stayed at before). We hope you can remedy these issues for future success.

Just checked in. Parking lot empty. Lobby is nothing like pictures. Looks like another covid excuse to do nothing. All blocked off and dark. Asked for a late checkout. Automatic no. We're too busy so we can't do that. $170 and placed in an off lot building with a toilet from the local elementary school about 12" tall. Room is worn and dusty. Should have air bnb'd it after all.

As a solo traveler I do not stay in motels. It's a safety issue to have my room door open to the parking lot where anyone can see which room I'm in and watch me come and go. There are a few rooms in the main building (the one they use for pictures), but if they assign you to one of the external motel buildings, you're forced to pay for it because of their cancellation policy, even if you find it unsuitable. The lack of transparency about this situation is completely unacceptable.

There was a crusty old washcloth left in the shower so I'd assume it wasn't cleaned at all and mold on the ceiling in the bathroom as well as the main room. I could smell the mold when we walked into the room.

We had a group booking for tournament. Hotel was very friendly, nice pool and hot tub, clean rooms, and good breakfast. Very close to downtown Grand Haven and activities. A good price for what we received. They were able to help our large group feel at home.

Room directly above us were younger adults and kids partying till 3am. They had a "service dog" of which they were playing fetch with in the room! Large breed, imagine the thumping. Service desk didnt help.

Booked two rooms for our daughters slumber party for her and her friends!! Rooms were clean and modern, staff was extremely friendly and accommodating. Pool was clean and maintained, party was perfect for the girls!! Will definitely be coming back in the future or recommending to friends and family who may be visiting our beautiful Grand Haven!!

I would recommend this hotel if you are planning a stay in Grand Haven. Great location to restaurants and business areas. My room was very clean and the staff was helpful and courteous at checkin. You won't go wrong with a stay here.

Room was cozy and jacuzzi tub in the room was hot and clean. Couldn't hear neighbors and the door wall overlooked the courtyard. Will definitely stay again. Didnt use the breakfast actually slept in on this trip. Great location close to Lake Michigan!

We have our Christmas family reunion here for the past 10+ years and it continues to improve every year! The staff is the best; they go above and beyond in caring for our 6 families. The rooms are great, and the pool and breakfast are the best out of all the hotel's we have been at this year!

Staff were very polite. The room was clean. It had a microwave and refrigerator. We enjoyed the hot tub, especially given the chilly weather. The hotel has a great price point for the amenities offered.

Hotel was very clean and the staff were friendly. I didn't use the pool but it looked nice. Convenient location with many places to eat nearby. Nice size refrigerator and a microwave were in the room.

We had a birthday party here. Rented Three rooms for friends to sleep over. Kids used the pool. It was a slow weekend and they let us set up and eat our pizza and cake in the breakfast area. Great little hotel if you're needing to stay in Grand Haven over night. Pool and breakfast are a bonus. Nice staff.

We were most pleased with this experience. Staff were polite, cheerful, and helpful. Facility was very clean; bed was extremely comfortable, and breakfast was delicious! We would definitely return if in the area again.

Stayed for 1 night, glad it wasnt more because the room was in the back building upstairs. If you stay here do not unload your luggage until you find out where your room is. While there are rooms in the main building with the lobby, there is a section outside and another building in back that has walk up stairs and outside doors. The room was clean , was remodeled and had a refrigerator and coffee maker. They did provide breakfast. The indoor pool looked nice but it was extremely hot in the pool area, and it was not convenient for the outside rooms.

We were traveling through the area looking for a place for a one night stay. Saw the Best Western and booked it on TripAdvisors advice. The check in was a little bazaar, plastic screens everywhere. Managed to check in and the room was clean and quiet. Breakfast was not so good, plastic wrapped bagels and danish? No bread to toast or English muffin? Cold food , except for cook your own waffles with people in masks, not so much. Don't think I'll recommend this place except in need.

I called the hotel directly to make my reservation and was fortunate to have the GM, Kendra, to assist me in making the reservation. She was so helpful in explaining their amenities and the various buildings they have on site. The room was clean and the size was comfortable for my family of 4. The bed and pillows are comfy. The lobby is clean and the flooring and furniture look new and taken care of. We also enjoyed the pool and hot tub area. We ate their breakfast both mornings, but there was only Cheerios for the gluten-free option. Even the coffee was good and I don't usually say that about "hotel coffee". The location was also perfect and within range of the business district and driving range to downtown Grand Harbor. If we were to go back to Grand Harbor, we would stay there again.

My wife,myself,daughter and grandson spent a couple nights in Grand Haven. The hotel was clean, quiet and we had no issues. We did not use the buffet but it looked great. Would definitely stay here again. The staff was fantastic.

I did not expect an upgrade but did get one this time around. I really like this place and the rooms are great as always. All the amenities are nice and work very well. Staff is very nice, but the lobby which used to look inviting has changed due to the pandemic. Looks a bit off-putting, but the rooms are so nice and reasonable. One thing I did not enjoy was that breakfast is not a hot one. I travel quite a bit and use BW a lot, but this one although having a nice offering, did not have the hot items that many do.

Stayed with family for a short getaway. Tidy room although slightly outdated decor. Enjoyed use of the indoor pool and hot tub. Didn't use the fitness center, but seemed to be well maintained and clean. Due to COVID there was no housekeeping service but room was well-stocked with needed items. Great location with close proximity to the beach, shopping, and restaurants. Would definitely stay here again.

We love Grand Haven Bets Western. Everyone of the staff is helpful and kind every time we go there which is every year for a week. The virus has limited their amenities somewhat but that isn't their fault.

I can't say enough about the friendly and helpful/hard working staff. They were awesome. Four of us were bicycling the area's trails and the large hot tub and large pool felt great after the days' activities. Rooms 406 and 407 had comfortable beds and were very nice and spacious and well laid out. We also liked that the sink area was separate from the shower/toilet room.

Stay yearly when visiting family in area. Always very clean and comfortable. Have stayed in both parts and never had any problems. Rooms are very good size in both parts, I like the Main hotel alittle better. Staff is always friendly and helpful. Very good location 5 mins. from everywhere. Will definitely stay here again, Best Hotel in area.

We reserved a room and upon check in discovered that our room was in a separate building that looked nothing like the hotel. it was a drive-up motel. we wanted to use the indoor pool, but had to walk outside, through the parking lot, in the dark to gain access to the indoor pool/spa. When we asked for a room in the actual hotel, we were told they were all booked up. There was no indication online when we made our reservation that we'd be staying in a different, separate hotel/building. We would NOT have stayed there if we had known.

Stayed here for a night. Nice clean rooms, wish they had a snack area to grab some snacks as I arrived late. Other than that, the overall hotel was nice. Would definitely stay here again on future trips

The room was clean and the staff was VERY friendly and welcoming! The hotel was located near the beach and also near a variety of stores. We would definitely stay here again when visiting Grand Haven.

The Best Western Beacon Inn is a nice, clean place to stay and just a 5 minute drive to Grand Haven beach. The room had plenty of space with a comfortable bed. This is our second stay at this hotel and it was just a nice as it was the first time. We chose it for it's proximity to the beach--less than 5 minute drive. The mini fridge include a small freezer which was just the right size for me to refreeze the ice packs for our cooler. The breakfast was a typical hotel continental breakfast with lots of carbs, but there were fresh apples, oranges, bananas, and yogurt. We would stay here again.

The worst mattress I have ever slept on. The mattress triggered an old back problem that was previously resolved. The room smelled, the carpeting was sticky, and it was dark and out dated. Not much else you can do except bite the bullet and stay here since Grand Haven has such limited hotel options. Hopefully your stay is better

great place tp stay, very frienly people, clean rooms, nice pool and hot tub, was a great exsperience. cant wait for another stay here! bring the whole famialy, if not for anything just a night of relaxing.

Been staying here for several years as summer boaters. Good location, nice rooms and amenities, and outstanding staff/service. Not always easy to find a motel that an accommodate parking a 24 foot speedboat and trailer, but no issue here. Should also mention it is a good value as well.

we had a outside room...very clean rooms...pool area very nice and clean....breakfast options very nice due to covid...friendly and helpful staff ....only problem we encountered was a lot of weeds and garbage in the rocks right outside our sliding glass doors...if weeds were controlled and garbage picked up it would be so much prettier to sit on the patio and look into the courtyard...

Room was very clean. Bed comfortable and shower hot. 3 things that make for a nice visit in a hotel. Kendra, the Office Manager, went over and above her job description to rectify a billing issue we incurred with Booking.com. Charges were put on my account after I cancelled my original booking dates. Kendra spoke directly to Booking.com and Beacon Hill refunded all my money! (Not Booking.com). Who goes out of their way any more to accommodate guests like that? Very few people, I tell you. So Kendra and the Beacon Hill gang earned 5 stars for their outstanding service. "I'll be back". Patricia Kiss

The staff was extremely friendly, our room was neat and clean. Our first days plans got rained out and the girls at the front desk (I wish I had names) gave us ideas of things to do in the area. We had a comfortable stay, and the area was really nice. Great location. I wish we would've made it to the musical fountain, maybe next time.

We enjoyed this hotel and would stay again. We enjoyed the outside seating area in the back of our unit and look for that at all hotels we stay at. The 5 minute drive to the beach and shopping area was easy. During your stay, drive to Spring Lake (about 10 minute drive) and eat at the Village Bakery. It was delicious. Also The Deck restaurant in Muskegon was nice.

Good location, older rooms that smell (view was nice, facing the back trees, we stayed in the back building), the lobby reeking of chlorine from the pool, staff was very nice, limited breakfast selection but very well-mainained. Nice outdoor courtyard where to sit and enjoy the weather. I thought it was over-priced for the 4th of July weekend.

This hotel has really gone down hill since Covid! I have stayed at the Beacon Inn several times as we have family that lives in Grand Haven. We have always felt safe and thought the hotel staff was the best of what Grand Haven has to offer. Unfortunately after our experience this last time we will NEVER return. The person who checked us in was condescending when she checked us in. As she was checking us in she had a conversation with another employee about how it was not her job to check room cleanliness. Then about an hour later there was some guy who was hanging around in the hall outside of our room who definitely was not a guest. When I finally found this same woman who was behind closed doors with another employee to express my concern for my safety, she insulted me by refusing to do anything about the guy who was loitering and telling me my fear was unfounded! I will not repeat the word she called me here but needless to say it was insulting and if my employer found out I used that word in a conversation with a customer I would be fired on the spot. The next day and day after I asked two separate other check in clerks at other times to speak to the hotel's General Manager and each time was told she was unavailable and neither of these people offered any means for me to contact the general manager. The room itself was fine but obviously there had been a problem in the bathroom at some point as the area ceiling area at an access panel was dirty and while someone had tried to clean up the ceiling it wasn't a thorough cleaning. The so called continental breakfast looked like something out of a vending machine. The lobby had stacks of reams of paper stacked on the floor in one corner, a divider is used to cordon off the former lounge area that is made from cardboard and employees are allowed to sit there but not guests supposedly due to Covid restrictions. If you are staying more than one night there is no housekeeping in your room. Overall, there is no security, no appreciation for the paying guest and gross mismanagement! DON'T WASTE YOUR MONEY ... IT'S EXPENSIVE AND YOU CAN DO BETTER THAN THE BEST WESTERN BEACON INN!

Service and room were pretty good at a great price point...but room had strong, unfriendly scent and a filthy rug. On the other hand, room was clean and otherwise OK, and we were able to open patio door, which went a long ways to control odor. Also nice facilities.

We paid $525 for 2 nights in what was supposed to be a hotel. When my husband and 2 young sons (6 & 8) checked in, they were put in a motel room that exists in the property. When I booked (through the Best Western website), there was NO indication that staying in a separate, exterior building was a possibility. I would NOT have paid that price for a motel. We were not interested in a motel room for safety reasons with our young kids, but we were stuck upon arrival because everything else was booked up for that weekend. I consider this COMPLETELY UNACCEPTABLE, and it will make me unlikely to ever feel comfortable booking another stay in a Best Western. Bait and switch.

When I made the reservation I asked for a handicap assessable room. I was told that the shower was a roll in shower. That was true. However, the toilet was lower than expected and the bed was way too high for me to get into by myself. My husband had to help me in and out of the bed the whole time.

We only stayed one night, but it was a pleasant experience. The woman at the front desk was really nice and attentive. Our room was clean and while not huge, big enough that my four daughters and I weren't tripping over each other. The bathroom was clean and the shower was perfect! You just don't always know what to expect with hotel showers as far as water flow and pressure, but we were impressed. I slept wonderfully. I thought the bed and pillows were comfortable. The pool was really clean and well-maintained. Overall, we enjoyed our stay.

Not what I expected when I booked our stay. Wish I had been told that instead of staying in the main hotel, we'd be placed in a motel that exists behind the main building. We could have gotten past that, except for the fact that these three to four motel buildings behind the main, are all single level with a courtyard in the middle. This allows for two of our three nights to be completely interrupted by parties in the neighboring room. The neighboring room invited guests/friends over to party and had loud music and were right outside our patio doors until after 3am. Unsupervised kids were running around and kept trying to unlock the adjoining doors between our rooms and trying to gain access to ours. Hotel employees could easily see and hear the gathering and people over capacity for the room and did nothing. One of the worst hotel stay experiences I have ever had.

We enjoyed our stay Best Western Beacon in Grand Haven that is located on Main local highway and close to beautiful beaches, dunes and light house. The hotel was clean and employees were very kind, professional and attentive.

Whatever your reason for travelling near Grand Haven, the Best Western Beacon Inn has always enhanced my visits. It is great to know that a clean room with plenty of extras awaits you all day. They have done nicely during the challenging COVID times by providing breakfasts, a pleasant setting despite being on a main road and a staff that treats everyone as part of the community. Good knowledge of restaurants and touristy and non touristy activities as well.

We went for the weekend that spring break. It was very clean and the workers were very friendly. The pool and hot tub were amazing. The pool is a little cold at first but once you get use to it is fine.

I've stayed at this location several times over the years. Very simply - they consistently do an overall good job. Desk staff is friendly and they take pride in the quality and cleanliness of their rooms.

Hope this finds everyone reading this happy, healthy and safe. These are unusual and challenging times and the city of Grand Haven and the wonderful staff at the Best Western Beacon Inn lives up to its name as a beacon of pleasant lodging and atmosphere. Everyone was friendly and helpful. They had to remove brochures/postcards/goodies due to the virus but had them available in a clean and safe way for guests who requested them. Room was clean with space for setting up business needs, wi-fi, etc. Bathrooms were clean and stocked and didn't need servicing. Breakfast was simple but perfect for the situation. When up and running, the breakfast at this location is amazing. The location allows walking, biking and/or driving through a very nice part of Michigan. Being squeezed for time, it's nice not to have to worry about little things. Everyone here seems well trained and adaptable. The doors to the nice Courtyard are an added bonus even in fall weather. Would highly recommend to anyone for any reason.

This hitel was very nice. Had a modern look and clean. The pool was amazing as was the bath tub. It was the biggest tub i have seen in a hotel. I enjoyed my stay very much and will definately try and find my way back there again. A+

Would never stay there again. There was no visible upkeep or care. I was unhappy with my stay and would not recommend to anyone. I did not feel secure and could not wait to leave. Updates and maintenance needed!

The property was very clean. Staff all very nice and friendly. Good location as well. King room was spacious with a VERY nice and comfy office chair and desk was good for getting work done. Nice big window overlooking the courtyard. Huge fridge and nice microwave. Very good selection of channels on the TV. Bed was very comfy - pillows were a wee bit hard/thick, but still got a good nights sleep. Only two issues that prevented the 5 star rating: footsteps from unit above were very easy to hear as well as their toilet flushing. Grab and go bagged breakfast was not available 30 mins before the end of breakfast time and no one behind front desk or in their lounge area to request one - not a huge deal since there are good food option nearby. Strong WiFi!

The lobby looks like a cheap motel. No hot breakfast because of COVID however the Holiday Inn in Kalamazoo this am had hot breakfast. You could not get it yourself but you told them what you wanted and they had to get it. These rooms are really run down and sheets are rough...without fabric softener. Not a place I would go back to.

We only stayed at the beacon inn for one night. Overall, our stay was fine and we didn't spend too much time in the hotel room. I read reviews stating this hotel was exceptionally clean, and I'd have to disagree unfortunately. There were multiple stains on the carpet, I found 4 fake nails, and what looked like cheezit crumbs on the floor. The bathroom also could have been cleaner. For the price, I guess it wasn't that unacceptable, but I was still pretty grossed out.

Clean room, comfortable bed, great amenities, good customer service! We always enjoy staying at Best Western hotels. Quick check in and out, fresh water and coffee even during evening hours. Staff was courteous and knowledgeable.

Very clean outside and in. Room was spotless, I could really tell it had been cleaned. Bed was very good, location was on main road but very safe area. Would have given an OUTSTANDING but the Breakfast offering was terrible compaired to other hotels.

We like that this location is close to bike trails and beaches. We hop on our bikes at Beacon BW and ride into town or get on the Lakeshore Drive bike path. The rooms are spacious with a bench at the end of each bed for each suitcase.

Always a great stay even with the Covid. The room are very clean and comfortable. Maid service is limited if stay more the one night. but no big deal. Beds and Pillows are nice, very quite and you feel safe here, Short drive to everything.

Always a good place to stay although the amenities were missing due to virus. Still a positive staff and good overall experience. Better when no virus of course but still very positive. Despite the missing amenities the staff (especially the maids) remained very helpful and positive and I definitely do recommend this place (Beacon Inn.)

I was very pleased with my family's stay here last week. The rooms were very clean, updated, and the beds comfortable. I have to also say the water pressure in the shower was fantastic after a day at the beach. Quick drive to the city beach as well as the state beach, and a short drive to the downtown area. The lobby was also clean and the front desk staff friendly. The indoor pool and hot tub were not open- I wish that would have been made clear on the hotel website. Great location and amenities for the price.

Made a reservation by calling the hotel, they had mixed it up when I got there and on top of not getting our rooms, they charged me double ($800) and said there was nothing more they could do. Do not recommend.

This hotel is very clean. I have stayed in both the main hotel building and the building out to the side of the property and they are both very clean. The check-in and check-out experience was quick and easy. The price for the stay is under what I expected. I will be staying here for all of my Grand Haven trips!

Booked online last minute. Didn't have time to read all the reviews for other local hotels but picked this one because the location and price was right. So there are definitely other room choices with much higher rates at this hotel. Tourist town so the price is a little higher than other places. Room was okay; I was expecting an inside hallway entrance. The pictures on their website fails to show the 'other building' where we stayed. Adequate room, nothing special. Due to Covid-19, I did wipe everything down before we settled in. Found visible dirt on the refrigerator. Everything else seemed fine. Quiet area. McDonald's next door if you want breakfast other than the apple and water that was provided upon request.

My husband and I were looking for a relaxing getaway and found it here! We stayed in the King/Jacuzzi room which is located in a private single story row of the building. Everything was clean, presented neatly and the decor was simple but functional, the lamps had outlets built in the base for easy charging of our cell phones and laptop. We parked right at our door which made unloading our luggage and bicycles much easier. The front desk staff was friendly and quick to offer suggestions for local restaurants/attractions. This was helpful as some of the local business were not open due to covid. With that said, our time spent wasn't diminished by these closings, we had a great time and enjoyed biking, the beach and restaurants. The Two Yolks , Toasted pickle and The Paisley pig were outstanding in service and deliciousness.

The room was fine the issue was on the website it mention a modified breakfast bar which I understand but advertised the heated pool with no updates. When we got there we found out the pool was closed and no coffee at the modified breakfast bar. I could have and would have stayed elsewhere if I new this ahead off time and saved slot of money very poor value

This hotel is a very comfortable qnd relaxing place to stay the price is lower then i expected for the room and service i received. The staff was very helpful kind. The king size bed and pillows is the most comfortable bed ive slept in in a while so nice i overslept through checkout thankful for the understanding kf the staff.

What a gem! Very friendly and efficient staff all around....front desk, cleaning people, breakfast area folks.....truly the whole works! This is a very clean place! Great stay at a great price! We would certainly stay here again, if we have the chance.

They have everything going for them. Great customer service, clean rooms, pool/hot tub, fitness room, internet availability/wifi, and a great hot breakfast. We had a fridge and microwave in our room in the main building. Elevator is available for 2nd and 3rd floors. Highly recommend! Make sure you call the actual hotel for reservations...they have a great internal rewards program.

This hotel was great from the moment I walked in. The lady at the front desk was friendly and check was quick. The rooms are pretty large and clean. The breakfast is good they have eggs, bacon, oatmeal, and cereal ect.

Best Western is a Awesome place to stay.Always clean and beautiful rooms .The staff are always friendly and helpful.There customer service is what makes me continue to stay at there hotels.Love there rewards program.

We have stayed at the Best Western Beacon Inn over the passed couple years just to get away from our every day life. We live maybe 10 minutes away but staying here always feels like a mini vacation for us. The rooms are clean and comftorable. The staff is amazing! They welcome you like you are their family.

Excellent facility that we have stayed in many times excellent value staff very friendly and accommodating would Recommend to anyone rooms very comfortable good food selection for breakfast in the morning very nice pool and spa area hotel always very well-kept

A very nice hotel with very clean and comfortable rooms. One part of the hotel is more like a motel with the rooms having entry access directly from parking and not connected to the main hotel which wasn't a problem at all, but a bit of a surprise. The staff were very helpful and friendly.

Very clean hotel. Rooms were spotless as was every other area of the place. Service was second to none. Would have been nice if the hot tub worked but I get it, things break. However, beware of the uncomfortable mattresses. The hurt my wife and my backs to the point it was hard to walk in the morning. Fix the mattresses and I'd give my stay 5 stars!

I have stayed at this hotel several times this year. I always find the rooms to be extremely clean and comfortable. The breakfast offered at this location is the best in the area. The wifi works wonderfully. Most of the staff was very helpful, but there was an issue with one staff member and the hot tub was not working properly.

We stay here everytime we visit Grand Haven. Staff is consistently welcoming and hotel is convenient and clean. Breakfast is always good. Special requests for high floor quiet room is cheerfully accommodated. Thank you

One of our best hotel experiences. Impeccably clean. The breakfast had many fresh choices with extras that we have never been offered. Every staff member we encountered including the manager and owner were extremely pleasant, friendly and helpful.

Absolutely a great stay and the rooms are very large. My only drawback are the pillows, bring your own. I had forgotten ours. Location is so nice, many dining options are available, as well as tons of quaint stores for shopping. Love the downtown area too.

we stayed here twice. Once with our grand children and once alone..We will definitely stay again.....good breakfast, clean rooms and close enough to the lake. lots of choice's for dining out .We recommend it.

All areas of the hotel were clean and welcoming. Quick check in. Utilized the pool area which was also clean. The hot tub may have been a touch too hot. Hotel is located near many amenities including shopping, resturaunts, and local tourist attractions including the lake and downtown shops. Breakfast was good and always maintained throughout the morning with nothing running out and counter area clean. Would highly recommend to others in the area. Economical, clean, friendly and a great location. Only cons were the hot tub being a touch too hot for me and the pillows on the bed were very large, however this would definitely not detur me from staying in the future.

This is a great hotel at a reasonable price. The staff was very nice and helpful. Everything was very clean. The breakfast is very good with lots of variety. The pool and hot tub very very nice too. We will be back.

We will definitely stay here if we travel to Grand Haven in the future. Friendly, helpful staff. Very clean room and facility. We were pleasantly surprised when offered an room upgrade by Autumn at the front desk.

some of the buildings are "old" style with you parking by the door which was perfect for me with all the junk I was carrying last week. For my associate, she wanted intereior doors and they were availble for her too! rooms were clean, the folks at the desk were top notch and friendly. plus with McD's next store, a fresh large cold Coke for $1 was great!!

Nice comfortable rooms and an awesome breakfast. Close to shopping and Grand Haven State Park. We loved the musical fountain and shops downtown and had an amazing dinner at Don Luis just down the road. We'll be visiting again soon!

This hotel had been upgraded in recent years. We stayed in the main building. The staff at check in and the cleaning staff were helpful, courteous, competent, and went out of their way to talk about the area of Grand Haven, as this was our first visit to this area. Rooms were nicely decorated, clean, and quiet. Would stay again if we are in the area.

Sweet surprise in Grand Haven...a clean, modern reasonable hotel in a lovely beach community. Modern amenities with lots of space and places to connect electronics. Good recommendation for dinner and easy access to main road. Parking was plentiful, too.

Older but nice hotel We stayed in the main building room was quiet as we were at the end of the hall on the second floor breakfast was decent and beds were comfortable seemed clean and staff were friendly elevator was slow so might be an issue when the hotel is full because there is only one elevator would diffidently recommend

I was advised that I had been given a free upgrade when I was checking in and they accommodated the rest of my party with free upgrade as well so we could all be together. Will stay here again when I return.

Very polite staff, extremely extremely clean room! We were placed in the Annex Building because the hotel was nearly booked solid due to Labor Day. Cannot say enough about how clean the room was. One warning, taller people will not want the annex, the shower head is very low. Price was high I believe due to Labor Day prices all throughout Grand Haven but we were fortunate to get the room. It may not be located right in the thick of Grand Haven downtown shops, but it is a short drive and still near restaurants and shopping.

When making reservations in Grand Haven we only stay at Best Western Beacon Inn. Wonderful hotel staff and rooms. Hotel is located only short drive from downtown, Lake Michigan beach and restaurants. Also short drive to Holland, MI.

Hotel was Clean, convenient for our activities. decent breakfast, friendly and knowledgeable staff. One of the nicer hotels I have stayed in. $180 per night feels high for a hotel that wasn't even full on a week night. Alarm on clock was left on and woke us too early.

My family and I had a very good time at Best Western Gran Heaven MI, the hotel was very comfortable and clean, the room was nice and clean, no bad odors. The swimming pool was great, good size clean and new. The hotel team very good attitude with the customers, I will be back next opportunity.

This is a good hotel for a short stay in the Grand Haven area. The front desk staff are very nice. We stayed in a room with an entrance from the parking area. The room was large and quiet. It was an easy in and out for my mother who has limited mobility. The bed was good, plenty of hot water and ac worked well. The ac was located so it was blowing directly on the head of the beds--I didn't care for this--but some may be fine with this. I liked the benches at the foot of each bed for suitcases. The breakfast was the traditional "free" fair--boring, but edible. There is a McDonald's right next door if you would prefer that. The lady working in the breakfast area was doing a great job of keeping things stocked and cleaned. This is a summer destination for Lake Michigan so prices can be high in those months--it's just a matter of supply and demand. It's a small town--with a great beach. It is not a luxury hotel by any means-but clean,comfortable and friendly. I would probably not choose a room with an outside door in the winter--it may be cold. We had a nice stay and I would definitely stay here again. I lived in that area for many years and was happy with our stay.

My husband and I have stayed here several times. Twice we've enjoyed the King room with jacuzzi. The staff are friendly. The rooms are a nice size and are clean. We enjoyed the pool. The hotel is biking distance from the downtown area.

Clean hotel with several options regarding rooms. Main hotel rooms, courtyard rooms are a personal favorite and there is a third building back from the main building that offers additional rooms. Breakfast is typical with hot choices, waffles, oatmeal, yogurt and cold cereal options. Indoor pool the kids enjoy. Comfortable beds. Courtyard rooms seem larger than the typical hotel room. Lake Michigan is a few miles away only because of city traffic rules regarding left turns at the lights. In Grand Haven most left turns on to US31 require you to go past the light and turn left and then right.

When I checked in Aug 6, 2019, I told the girl I needed to be on the 1st floor, and whoever got the room above me needs to be quiet. Of course they gave that room to 2 families with small kids who stomped around on my ceiling til midnight. I paid and stayed at BW four nights. The rest of the week things got better. Breakfast here was OK. I'm an early riser anyway so I only saw a few people at breakfast when I came down. It was a bit of a walk from my room in the 2 story annex building to the buffet. Like I said, the selection was adequate. I will probably stay somewhere else next time.

While parts of the hotel are older, the owners have done a good job making it comfortable and clean. The continental breakfast had a lot more (good) choices than expected. The pool and hot tub were also nice and clean.

Best Western was clean and the star was very helpful and nice. Housekeeping was great and gave extra towels when asked for. Check in staff was willing to set up early check in and late check out at no extra charge.

We made a quick, spur-of-the-moment trip to Grand Haven. This was the beat rated motel we could find that had vacancies and was reasonably priced. There are really three hotels. A duplex, a one-story strip of rooms and the main, newer building. The room was adequate, very clean and the air conditioning worked very well. There was an outdoor patio area but nothing really to look at. Room was clean, but old and not really worth the price. The breakfast was very good. The staff seemed a little too interested in procuring my credit card for “incidentals”. I have an idea that the experience may be different depending on in which building you stay. Let me be clear, it was not bad for a spur of the moment place to crash and the room was clean as could be. If we were staying more than one night, or booking in advance, I would have sought out a newer place for the money.

Stayed in the single-story section. Rooms were updated, comfortable, and clean. Breakfast provided enough options. Staff did a great job keeping it stocked even while it was packed with customers. Pool area was decent. Convenient location.

Clean facility. Expensive - $265+tax/night. Pillows are not great nor were the mattresses. But the A/C (even on low) was extremely loud and windy. Without the A/C on, it was too hot/muggy. For the price, not all that impressed - couldn't sleep for more than an hour at a time.

We came into town to see the fireworks for just a quick getaway. The Best Western is the only place in town our larger family can get a room together. We've stayed several times at the Beacon Inn now and it's always been great! Clean room, pool plenty big enough for the kids to enjoy, great staff, and a filling *free* breakfast all make for a great stay everytime.

The service was outstanding! Our check in took less than 5 minutes and the same with our check out. The breakfast was ok. The location is close to town and not far from the beach. The room was clean but kind of dark.

The hotel itself was wonderful and the staff was great. The only down side was that our room was in a building that was not attached to the main building so when it was raining, it wasn't fun to walk in the rain to get to breakfast.

The Best Western at Grand Haven was as expected a great place to stay. At $144 per night I thought was a little steep, but I will stay at a Best Western any day! They are the best.in my opinion. The staff always seem to excel when it comes to pleasing their customers.

The breakfast lobby area was very clean. The Staff was very helpful when we needed anything. The breakfast was pleasant. Very friendly staff. The cleaning staff did a great job on keeping our rooms clean and towels up.

Clean rooms and lobby area, great breakfast-hot foods were hot and good variety, friendly staff. Close to Holland for tulip festival without paying the high prices to stay in Holland. Nice pool and hot tub. Plenty of towels. Easy to find.

Recently stayed at this hotel with 2 other couples to see the tulip festival in Holland. The rooms were fresh,bright and clean,the front desk staff was very helpful directing us to different attractions, and restaurants. Every person we encountered that worked there was friendly and courteous . We would definitely stay there again, or recommend it to others.

Friendly and attentive staff. Pool, fitness area, dining room all very clean and accessible. Our room was clean, neat and at the perfect temperature for sleeping right when we walked in, which never happens at any hotel and convenient for us as we arrived late at night. Will definitely recommend to friends and family who come to town.

Overall was good but my room needed to be updated. There was not enough light in the room if 6ou just used the light switch. You had to turn on every light in the room plus open the curtains to light up the room.

I've stayed here a couple of times in the last year for visits. You are only a mile from downtown and the amenities are perfect for a quick, one night trip out this way. Definitely worth staying at for under $100 most of the time.

Stayed at this property approximately every other week since November 2018. Winter rates are a good value. We always stay on 3rd floor in the main part of the hotel. Very quiet. Staff is more than friendly abound accommodating. Pool area has had some issues that they are working on.

Had a great time will be coming back again it was the cleanest hotel I have ever been in the staff were awesome. The hotel was really modern looking and the rooms were perfect I recomend going to this hotel

Clean, affordable and convenient for this work trip. No real lobby area as this also serves as the breakfast room. The food was typical motel fare and could use more variety and options. The room was comfortable and the hotel is located in a good place.

The beds were very comfortable wit enough pillows to get a very good night sleep. The cot my Daughter slept on was just a comfortable as the beds were. I would recommend anyone to stay at best Western than anywhere else

Checked into rooms (2) with 5 grandchildren for a winter fun weekend. Rooms were wonderful, clean and warm. Pool was great, grandchildren were in the pool for 5 hours Saturday night and 3 hours Sunday morning. Breakfast was very good. We brought our snacks and had pizza delivered Saturday night. The breakfast area has windows into the pool which allowed us to eat and watch swimmers at the same time.

The guys love to stay there. The guys love the breakfast. They like the Girls that work there. They love the pool. The service is great. Its is always clean. The beds are great. The location is great just down the road from where their are working. This is a great place.

We were looking for a place to stay, as I was visiting friends in my old stomping grounds. Will usually just need a place to crash, take a shower, and then leave. I have stated this hotel several times , And have always been quite pleased with the location, service, cleanliness, and price point. The staff is exceptionally friendly and welcoming in has a great sense of humor.. Would highly recommend them to anyone!

I was surprised to get this room at such a great competitive rate during my recent trip to Grand Haven. The rooms were very large for a King bed and affordable priced! It also wasn't too far from the main area downtown so it was easy to get there and back without any issues. I definitely recommend picking this place if you need an inexpensive option that's worth the price you pay as inside was modern and everything seemed very new and fresh.

The Beacon Inn was great. The staff was friendly and the hotel was very clean. They keep everything very nice. The bed was by far the most comfortable bed I've ever slept in (other than home). That alone will get me back when I'm in Grand Haven again.

We were told the room was on the courtyard, so we presumed there was a patio area with some lounge chairs, perhaps an umbrella for shade, but it's only got a disappointing view of the floodplain behind the hotel. The room was clean, and roomy, but smelled of stale smoke unfortunately.

Would recommend. We all enjoyed our stay. The staff was friendly. Rooms were a good size and clean. No odors. They had a large selection of food for breakfast. The hot tub was great after a long day of walking sight seeing.

Stayed for two nights during a business conference. Friendly staff, clean room, good breakfast,checkin and checkout very quick. Have had not-so-great experiences at some Best Westerns in the past, but this one was very good and I would happily stay here again.

We stayed in the main building, and if you aren't familiar with the various options at this hotel, definitely do your homework and read through the reviews. There are three other buildings (two one-story motel-style buildings along either side of the main hotel, plus a larger two-story building in the back) that all have exterior entrances. I did not see the inside of these buildings, but I'm not a fan of exterior entrances, so we requested the main building. Plus, we were staying in the fall, and I didn't want to have to walk outside to get to the pool, which is in the main building. Speaking of the pool, our kids loved the water temperature. There were always towels available, and it was never crowded. Our room was larger than expected, and was clean and modern. The king bed plus pull-out couch was perfect for a family of four. The kids enjoyed the fact that they had their own TV, and I appreciated the fridge and microwave. Breakfast was the only thing that was just OK. I'll admit that there was a good variety of fruit, cereals, yogurt (including go-gurt tubes for the kids, which you don't usually see at hotels), bagels, pastries, etc. However, the hotel-style powdered eggs that were served each day were pretty gross. The breakfast would be so much better if they switched to real eggs.

Great place to enjoy the local attractions and events. The staff is always friendly and helpful. Rooms are clean and a great selection for breakfast. Hotel is close to town for dining, shopping and sightseeing.

My cousin and myself as well as our mom's, age 85 and 80, stayed at the Best Western Beacon Inn over the weekend of October 5, 2018. The staff couldn't be more friendly and caring, they were absolutely AWESOME!!! Rooms were clean and very comfortable. The hotel is only about 15 minutes from Muskegon. We had a wonderful weekend and would certainly stay here again and again.

The room and accommodations need a 5, the breakfast needs a 1 or 0. We enjoyed our night in the room which was comfortable and the TV had a new clean remote. The breakfast needs a 1 or a zero. The coffee is made from coffee concentrate which is nasty. We left for another breakfast and coffee option and returned for checkout. Factor a breakfast at another location into the room rate.

We stayed here over a weekend and were very satisfied. Our room was plenty large and the king bed very comfortable. New furnishing, clean and tidy. The breakfast bar was pretty good. We did not use the pool or hot tub but they looked nice. I'd stay here again.

We have always had good experiences at Best Western properties and Beacon Inn did not disappoint. The hotel was easy to get to. The facility was clean. The rooms were comfortable. We enjoyed our stay.

Have stayed at this specific hotel in Grand Haven at least once a year for the past three years. The staff are always very friendly and rooms in the main hotel building are very clean. We have stayed in the offsite building but prefer the main hotel. Great proximity to all things Grand Haven.

Basically a motel that calls itself a hotel. No staff was present at check in or check out, no rewards offered (and I'm top tier) and the jet tub was the only positive thing about the stay. Disgusted and disappointed .

Once again a wonderful experience staying here at Beacon Inn. Wonderful staff and a beautiful place to stay. They have updated pretty much everything. Easy to get to and everything is relatively close by. You won't be disappointed.

After years of decline in the chain, They are making a strong comeback. Stayed 1 night in a king single. Plenty of room, comfy bed, nice breakfast, clean, & reasonably priced. Have a nice building with pool, fitness room & rooms besides old fashion outdoor rooms. 2nd Best Western we used this trip & will try others.

Hotel was freshly remodeled and very clean Good satisfying breakfast was included. Staff was friendly too! Hotel was very close to the water and downtown shopping area, along with any other store that was needed. Theatre with 9 shows we're close by if weather doesn't cooperate.

Room amd staff were nice, breakfast was good, room could've been cleaner. Leftover sushi from the previous guest was in the fridge and standing water in the tub. Location to Grand Haven was good. Nice secluded parking on the side of the hotel.

We have stayed here before and have always enjoyed our stay. We were in the back, which I believe is newer. Breakfast was great. Good choices! Wish we could have stayed longer, one night not enough. Be back someday!

Great location, the staff was very friendly and wonderful. Nice room in the court yard, great breakfast. When we checked in was told we were upgraded, was able to check in early also. Very friendly atmosphere. I highly recommend staying here.

We stayed at the Beacon Inn for a last hurrah vacation before school began. There are a few options as far as buildings to obtain a room. We stayed in the newer main building with our two young kids. The room was nice and clean and our stay was very pleasant. The breakfast had the typical hot and cold options, and everyone in the family found something they liked to eat each morning of our stay. The location is on the main road through town so it's a good place to stay if you're planning some day trips outside of Grand Haven. But if the beach is your goal, it's still just a short drive. One thing that would have been useful would be a guest laundry room, but not a deal breaker for us. Would definitely stay here again.

The hotel staff were extremely friendly here. Check-in was quick. There is water available in the lobby. I suggest asking for a room in the newer section. The rooms were clean and the beds were comfortable. We didn't swim in the pool because we came to go to the beach. The pool looked decent and there were always people in it. The breakfast was decent. The woman working the breakfast area was working super hard to keep up with the demand. I would have liked to have hash browns as an option. There were eggs, meat and waffles along with standard hotel breakfast offerings like cereal, bagels and oatmeal. My kids were thrilled to have Go-Gurts.

I selected this hotel after reading the positive reviews as cleanliness was my #1 concern. Wow! Our room was spotless and the beds were so comfortable. The front desk staff were all very friendly, pool & hot tub was great, and lots of choices for breakfast. Great stay!!!

The front desk clerk Rowin I believe the name was could not be any less skilled to do her job. She was very unsure of anything and could not answer basic questions. I was disappointed she even had a problem checking us out something very basic that you would assume that she knew how to do being that was her position.

We stayed there for one night. The hotel is simply excellent. We stayed in the main building which is really nicely upgraded and super clean. The hotel is surrounded by many eating places. Drive to the beach is really short. Breakfast was also decent. I highly recommend this hotel!

We came to Grand Haven to run in the USCG 10K, at the start of Coast Guard week. The hotel was great! Super accommodating! Maid service was super helpful, when we needed additional towels and coffee. Prior to going, I arranged adjoining rooms and was not disappointed! Room, bathrooms, linens, towels, etc., all very clean! The area was AMAZING! A great beach town - lots of local restaurants and sites to see.

I am not a traveler and do not like staying at hotels, but this one was very clean and everything was in working order. We stayed at in a room that faced the court yard. It was also pet friendly. Breakfast was great and staff was friendly. Would stay here again.

This location is completely run down! Room doors are falling off hinges, moldings falling off the walls. Room smelled and was not clean. Exterior room door security locks broken. Breakfast was so crowded could not eat at the hotel Would NOT recommend this location!

This hotel is a grab bag of motel/hotel there are differnt buildings. Its very old built in the 50s and the new updates are poor. No in room wifi have to go to main building. Pool was over packed with outside doors open with people sitting around the courtyard smoking. The dmoke scent was coming in the pool area so my kids and i had to leave. The room is well ok, you cant polish a turd so the room is what it is. Noisy ac unit beds were damp and smelled. I had to go get lysol to spray them. Very disappointed for 160 a night.

We were fortunate to get a room because hotel rooms are scarce in this tourist city. As a result of supply & demand, the hotels are WAY over-priced!!! Over $250 for one night at a BW!!! Our room was clean, very good complimentary, full breakfast bar. Will come again, but at a different time of year when rates are reasonable!

My wife and I came from Thailand to Grand Haven to meet and pick up our daughter after the completion of her student exchange program. The hotel is in good and convenient location with walking distance to many restaurants. We stayed for two nights in the main building. The room was clean and had two comfortable queen beds, a microwave and a fridge. We used its nice and clean pool and jacuzzi. Staff were friendly. Breakfast was average according to Best Western standard.

The pool area was nice and clean. The staff was awesome and polite and gave nice detail. The rooms weee updated a plus but the toilets flushed so awkwardly slow lol. The breakfast was delicious and the woman today was alone and worked her butt off. To feed a sold out hotel which was awesome. The beds slept so nice one bed was a queen the other had to be a full. I will be back!

My husband and I stayed in this hotel for our honeymoon three years ago and then returned for a weekend getaway this week. This hotel is by far the cleanest, most well maintained hotel we have stayed in in the whole country. The staff are friendly and pleasant- overall it is a fantastic place to stay for business or vacation!

This is the #1 hotel in Grand Haven? What do the others look like? We were in the back building which is pretty old. It was raining, and we had to go, hauling our suitcases, up uncovered slick old stairs to the second floor room. No elevator back there. It was a standard motel type room. Beds Ok. Shower Ok. Clean enough. A walk to the breakfast room, pool, lobby. We booked ahead and I had to wonder if they didn't reserve walk-ins the rooms in the more modern front building as a selling point? Adequate but nothing special. Out of the main town and harbor perhaps a mile and a half.

noisy plumbing, squeaky floors above(not in main bldg.) , Watch carefully or you might miss it as you drive by. Small sign unlit at twilight. Inn sits far back off main road. Comfortable beds. Room was clean and comfortable. Cushioned seating at foot of each be suitable for placing suitcases.