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Best Western Plus Hotel Goulburn, Goulburn

4.5/5  - basé sur 470 notations.
77 Lagoon Street, 2580, Goulburn, Australia - See map

Stay at this multi-award-winning Goulburn apartment motel located 600 metres from Goulburn's central business district. The Best Western Plus Goulburn is the most luxurious value for your money in Goulburn. Walking distance to Goulburn's entertainment, shopping and cafes. Best Western Plus Goulburn offers 4 star luxury accommodations with FREE cable TV, FREE high-speed Internet access, FREE parking and NO credit card surcharges. Relax and unwind in the indoor heated pool, sip a glass of wine in front of the winter log fire in the Atrium Guest Lounge or enjoy a meal at Cascades Licensed Restaurant - open breakfast, lunch and dinner. Additional facilities at this Goulburn motel include a business centre, function rooms,guest laundry and FREE access to ABSOLUTE fitness. Guests staying at Best Western Plus Goulburn will be close to a variety of attractions and activities, churches, schools, railway, Police Academy, golf, restaurants, cozy cafes, antique stores and highland crafts. For country hospitality with city style have a peek at our facebook page or make a reservation at this Goulburn motel today!

Best Western Plus

Hotel Goulburn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 473 guest reviews
NOTE ISSUED
Excellent
229
Very Good
177
Average
44
Poor
11
Terrible
12
REFER TO NOTICE
Business Business
120
Couples Couples
141
Family Family
143
Friends getaway Friends getaway
23
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent Dining Experience and Bathroom"

5
08/07/2018

10/10 would get tipsy and sing in the bath again. Just what I needed after a stressful week at Thredbo. Bathroom was huge, shower head was great, bed was specious and linens clean. Internet is a decent speed and covers high definition streaming if your not a fan of network television.

"Very good accomodation and staff."

4
06/07/2018

Congratulations, you have a very nice spot there. The only reason to do not give 5 "stars" is because the internet service, is "poor" and if we have any issue WE need to call to fix. Very good construction, we can have a very nice night, confortable beds and rooms and good location. Restaurant with very good quality and variety.

Vicki R, General Manager at Best Western Plus Goulburn, responded to this review
Hi tectrixpt, Thank you for reviewing your stay. To help our guests with any internet difficulties, we have purchased 24 hour internet assistance with Liveport Australia. The charming crew at Liveport are available day and night to give personal assistance via the freecall number in each room. Hope they got up online pronto. Vicki

"Nice place on the highway"

5
04/07/2018

Stayed here again, nice staff and clean rooms. Good eatery with a good selection that should accommodate most. A small neat bar with the main ingredients that you would expect. There is also another area you can sit and read near the fire out the front. They are in the process of putting together a fitness room as well.

Adam R, Manager at Best Western Plus Goulburn, responded to this review
Thank you for the great review! I noticed that you dined with us at Cascades Restaurant & Bar. If you have a spare minute and would like to spread the love, we would appreciate a separate TripAdvisor review. https://www.tripadvisor.com.au/UserReviewEdit-g255321-d3381552-ehttps:__2F____2F__www__2E__tripadvisor__2E__com__2E__au__2F__Restaurant__5F__Review__2D__g255321__2D__d3381552__2D__Reviews__2D__Cascades__5F__Restaurant__5F__Bar__2D__Goulburn__5F__New__5F__South__5F__Wales__2E__html-Cascades_Restaurant_Bar-Goulburn_New_South_Wales.html We hope to see you again soon.

"Great Stay at West Bestern Goulburn"

5
03/07/2018

Comfy, Clean and Very Spacious Room! Bathroom was also very spacious with good quality shampoo and conditioners. Very good shower stream! We stayed for 2 nights and ate at the Cascades restaurant both nights which had beautiful food and happy hour from 5pm. The dining area was very cosy and inviting. Very comfortable beds and good amenities. Great heating in Room and Good parking. The heated pool also looked great and while was indoors, was a bit too cold outside to think of putting on my cossie :) Will surely have a go next time. Excellent customer service from all staff from reception to bar staff to restaurant staff. My husband and I had a Great stay and would definitely stay again!

Adam R, Manager at Best Western Plus Goulburn, responded to this review
What an amazing review Tabak87, thankyou! I noticed that you dined with us at Cascades Restaurant & Bar. If you have a spare minute and would like to spread the love, we would appreciate a separate TripAdvisor review. https://www.tripadvisor.com.au/UserReviewEdit-g255321-d3381552-ehttps:__2F____2F__www__2E__tripadvisor__2E__com__2E__au__2F__Restaurant__5F__Review__2D__g255321__2D__d3381552__2D__Reviews__2D__Cascades__5F__Restaurant__5F__Bar__2D__Goulburn__5F__New__5F__South__5F__Wales__2E__html-Cascades_Restaurant_Bar-Goulburn_New_South_Wales.html We hope to see you again soon.

"Clean, comfortable, updated and in a great spot - what more can you ask for"

5
02/07/2018

From the time I walked in to a smiling face til the time I walked away from a smiling face I was happy. The room was large, clean and comfortable. The bathroom was large and updated. The staff were friendly and willing to help with anything needed. The location was only a short distance to the Main Street.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Tracey, Wow, Thank you for your outstanding review of Best Western Plus Goulburn. So pleased we could give you great stay. Looking forward to your return

"Amazing!"

5
30/06/2018

Absolutely loved our stay, the staff were all lovely and accommodating as we had a few special requests. The room was beyond out expectations with everything covered in fine detail. When visiting Goulburn again I wouldn't even look anywhere else. Very happy.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Flip Thank you for the rave review for Best Western Plus Goulburn. That's what we try to do for all our customers.

"Road trip"

5
29/06/2018

This was a very welcome stop over after 12 hours on the road. The manager could not have been more friendly or helpful to us. The rooms were very spacious clean and comfortable. The room service meals were nothing short of amazing. Absolutely delicious!! Definitely recommend a stop over in this hotel.

Vicki R, General Manager at Best Western Plus Goulburn, responded to this review
Hi Brojak, Enjoy your road trip. Team Best Western Plus Goulburn.

"Every thing I wanted"

5
19/06/2018

Excellent service from the staff when booking in on short notice. They provided a room I wasn't expecting, an upgraded room. Being a work trip, excellent service for all my needs with a very respectable room, Definitely be booking again when in the area.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi mkelect, Thank you for the fabulous review for Best Western Plus Goulburn. That's exactly what we aim to do. I hope our crew talked to you about Best Western Rewards. It adds some extra value for you at no cost.

"Overnight Stay"

5
08/06/2018

All I can say is wow. This hotel surpasses all expectations. The staff are warm, friendly and so welcoming. The rooms are recently renovated, extremely clean and very very comfortable. After a long day of meetings and travel it was great to kick back and relax in the hotel restaurant and bar. Happy hour was fantastic the staff were very attentive and eager to please. The canapes were scrumptious and served to us by the chef. While the menu is a little limited to the food was yummy. Don't let the main road scare you away, noise is pretty much non existent. I highly recommend the Best Western Goulburn.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi mem2168, Thank you for a fabulous review for Best Western Plus Goulburn. So pleased we made the end of a long day a relaxing time for you.

"Awesome Room"

5
05/06/2018

The Best Western Plus has had a makeover and it has really impressed. I LOVE the spa bath and the fact the bedroom is upstairs. Will stay again and happily recommend. Also has an inside spa pool which looks enticing too.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi C0bbie, Thank you for reviewing Best Western Plus Goulburn. Yes we are doing a lot of work here at the moment. Even the pool will be replaced with a new larger fascility

"Conference with confidence."

5
05/06/2018

I organised and attended a conference at the Best Western Goulburn. As I am a local, I did not stay there. The 20+ other attendees of the conference were from Sydney, Melbourne and New Zealand. The general consensus was that this was the best venue we have ever had our conferences at. The rooms were particularly regarded as excellent, the conference room generous for the price, the food provided was perfect and the staff very organised, accommodating and polite.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Andrew, I couldn't call you by your non de plume. Thank you for your glowing review for Best Western Plus Goulburn. Your group where a delight and very much appreciated.

"Excellent service and comfort"

5
24/05/2018

Friendly and helpful service at every step of our stay for a work trip. Happy hour in the reception room with complimentary snacks made us feel like the queen in big royal chairs with a log fire. Huge rooms with lovely toiletries and all amenities were clean and comfy. Bed is superb. Great layout of bathroom with large bath and seperate shower. It is a traditional style so looks the part- kitchenette with all needs covered. Meals at the restaurant were fabulous and the service was excellent by all staff. Only suggestion would be additional lighting around the entrance door. I will be thinking of another reason to visit Goulburn so I can return for another stay!

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Wow Dispirit, What great start to my day. Thank for a fabulous review for Best Western Plus Goulburn.

"Great place to stay"

4
14/05/2018

The Best western I had a suite with king sized bed and spa bathroom. For the price and being a Friday night it was amazing. The bed was lovely and comfortable. The room was quiet and the heating was good. It is a little way out of town but not out of the question for walking. Outdoor pool and spa were clean and warm. On site restaurant is very good.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Bellzu, Thank you for reviewing Best Western Plus Goulburn. Appreciated.

"A Pleasant Stay"

5
06/05/2018

We were surprised at the large size of the room. The room was spotlessly clean and the bathroom was generous in size, not pokey and small like a lot of bathrooms in hotels. We ate at Cascades on site restaurant. Though the menu is limited, the servings are very generous and our pizzas were delicious. We look forward to staying here on our return journey from Victoria. Will definitely recommend this hotel to family and friends.

Adam R, General Manager at Best Western Plus Goulburn, responded to this review
Hi Sylvana, Thank you for sharing your thoughts on Best Western Plus Goulburn. We really appreciate it

"An exceptional property...."

4
01/05/2018

The property s on the north side of Goulburn, and slightly out of town. My accommodation was booked by work at very short notice. The pleasant surprise was that instead of a basic room we were upgraded to what I think is a King Suite. Wow. The room was very large. It has a kitchenette, plus mini-bar fridge. There is an upstairs bedroom as well, though rightly this was locked off. The bathroom is spacious and has separate shower and toilet. The basin and bathtub are together. A large work desk is provided. Wifi worked well. The onsite restaurant is of good quality, and reasonably priced. We enjoyed our meals there. There are a couple of down sides, though not deal breakers at all. The minibar fridge compressor was rattly to the point that I turned it off. The toilet is odd at best. It is very small, and really although it has a door, you need to have this open else you are very cramped. Strange design for such a good hotel. Lastly, there is building works to expand the property. These do not interfere with the stay, though the car park is slightly disrupted. This will go away. All in all, this was a good stay, and I would more than willingly visit again.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi DFK, Thank you for your detailed review of Best Western Plus Goulburn so pleased we could deliver a surprise for you.

"Comfortable and roomy"

4
28/04/2018

Our overnight stay in Goulburn was great. Staff were helpful and even though our 3 bedroom apartment was off sight (barely) it was all very easy. The property allowed room for friends to drop by as there was an outdoor area. Breakfast was also easy and tasty.

Wayne R, General Manager at Best Western Plus Goulburn, responded to this review
Hi Nicole, Thank you for reviewing Best Western Plus Goulburn. Appreciated

"Country Welcome? Not."

3
28/04/2018

We were a large group in a large and expensive room. In town for a special event and so the price was very high. We were not welcomed, check-in woman was not warm or friendly; had anticipated a better arrival given the positive reviews. No concessions made for a late check-out and a passive aggressive loaded warning that if exceeded check out time, penalty would apply. There's a way to greet people, a way to inform people of policy -- and both failed in the communication. The room/s - adjoining, were mostly very clean - actually it was very clean, only the mugs were not. It's an old room with a spa tub in one of the two bathrooms. That has no shower curtain, which it needs as the shower head is affixed to the wall at the deepest point of the tub. It meant a contortionist back bend to get your head under. If I were to point the shower head at a better angle, water would go everywhere. Given the price we paid, just under $400 - it would have been very nice to be extended some concessions on a slightly later check out -- and I think everyone is entitled to be greeted well. It's a very busy date for Goulburn and it definitely felt we were simply a high paying night and not a repeat customer. The room would suit a family group - but there was some talk of additional costs if we were more than four. The room would sleep 4 in two queen beds (comfy) and there's an additional 2 single beds in the adjoining room. 2 bathrooms and a kitchenette. Minibar and fresh milk provided. Good range of tea bags and plenty of cups and glasses - just that several needed proper washing before use. The courtyard and car park (which is motel style, outside each room) - is under lit and there's a very oddly constructed pool occupying the entrance way driveway. It's a glass box. I can't believe that's been approved by council - there's too few (and too dim), lights around it. I can imagine a car driving straight through the glass, particularly an elderly person could have difficulty with this, and without some kind of proper barrier...well, it just seems dangerous. I know this review is out of step with other people's experience - but I am disappointed with our experience, particularly in view of the very high rate and old (but clean), room.

Vicki R, General Manager at Best Western Plus Goulburn, responded to this review
Hi Megan, We are sorry to see you did not enjoy your stay in out 2 bedroom spa suite. Your room notes indicate a complimentary late check out at 12:15pm. It is difficult to extend a late check out any further when that particular specialty room is booked by the next guest with a check in from 2pm. Thank you for your suggestions. We always like to hear how we can make our guests more comfortable. Regards, Vicki Rabjohns. General Manager.

"Comfortable "

4
04/04/2018

Stopped over on way between Melbourne and Brisbane. I like great westerns because they usually have a restaurant. What a absolute lovely meal, very happy. The room was good and cosy but the bathroom was down stairs so had to travel up and down to go to bathroom during the night. The bed was good as was the pillows. I recommend this hotel for an over night stay.

Vicki R, General Manager at Best Western Plus Goulburn, responded to this review
Hi Gasman, Thanks for the review. Maybe chat to our reception about a ground floor easy access unit or single level apartment if you a planning another stay. Safe travels. Vicki

"Went the extra mile"

5
01/04/2018

One night stopover on way to Sydney. Nice hotel. Great buffet breakfast and room service. We were given a different room to what we were told on the phone. The hotel gave us free breakfasts to apologise for the error which we appreciated. The pool is OK for a quick dip. It's indoor and heated.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Virginifer, Thank you for the great review for Best Western Plus Goulburn we appreciate it greatly,

"Fantastic "

5
24/03/2018

Fantastic ! Large, clean, modern rooms off the main road nice and quiet. Dealt with David very friendly and helpful. Would definitely stay at this hotel again. Ps it's worth becoming a best western member saved about $25.

Adam R, General Manager at Best Western Plus Goulburn, responded to this review
Hi Bi99le, Thank you for a great review of Best Western Plus Goulburn. Yes Best Western Rewards are one of the most generous programs.

"Overnight in Goulburn"

4
01/03/2018

Had to to be at an early morning meeting in town on the Monday so stayed on Sunday night in Goulburn. I was able to travel from Newcastle in the evening with less traffic on the road which made for a pleasant journey. The room was very comfortable with a huge bathroom which had a bath tub, and separate shower. The room has 2 fridges, one with all the usual mini-bar stuff and the other fridge empty to be able to put my cold goods into without having to empty out the contents. Great idea as well as the small kitchen sink to use instead of having to use the bathroom sink to fill up the electric jug.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Andrew Thank you for the informative review of Best Western Plus Goulburn. Your comments are very much appreciated

"Great service"

5
28/02/2018

I got let down by the Lilac City Motel (that's a whole story in itself) but had a great experience at Best Western. The staff there were friendly, efficient and courteous. The room I had was large and bed comfortable. I would definitely recommend it for a business overnight stay.

Vicki R, General Manager at Best Western Plus Goulburn, responded to this review
Hi Andrew, Glad we could help so late in the evening.

"Exceptional"

5
10/02/2018

Our King Room was huge, comfortable and quiet. However, the best thing about this hotel is the management and staff. During happy -hour I was offered hot snacks, cheese platter and peanuts. The wine pour was generous and the staff exceptionally attentive. I was very impressed with the manger and staff during a very busy buffet dinner.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Fred B, Thank you for taking the time to review Best Western Plus Goulburn. Your comments are greatly appreciated as well as your 5 out 5 rating.

"A bit on the dark side..."

3
06/02/2018

First thing that struck is when we entered our room was: "Very dark". We stayed three nights in a King Suite with Spa. All had been recently renovated and looked clean. Downstairs a lounge room and bath room and upstairs a large bedroom with king bed. If only the windows had been twice the size. The small windows made it all a bit pokey - especially downstairs. Apart from the light it was really comfortable. Two good lounge chairs, a desk for the laptop and reasonably fast WiFi, large screen smart TV's both downstairs and upstairs in the bed room. The bath room was luxurious with two wash basins and a spa bath and shower. Coffee and tea making facilities with plenty of supplies that were daily checked. A totally automated minibar in a separate fridge: don't take out a bottle to check the brand or it will end up on your bill... The hotel is located on the fringe of Goulburn CBD - about five/ten minutes walk to the main shopping area. Breakfast is buffet style with eggs cooked to order with a good choice of fruit, juices, bread and the like. Staff was very friendly and helpful. Check in and check out was a pleasure.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi HenkT, Thank you for the detailed review of Best Western Plus Goulburn.

"Room 107 is haunted"

2
03/02/2018

Stayed at the hotel for the night, we had a good experience to start off with, but things started to turn sour during the night. There is a presence in this room, and not of the good kind. We could hear someone laughing, and with it being late at night, there was no one outside, and the rooms are soundproof so it wasn't any of the neighbours. We ran out of our room roughly 5 in the morning due to being so scared... we heard heavy footsteps coming up the stairs, and my partner and I both saw the light switch being turned on and off very quickly. If it wasn't for this, our experience would have been lovely, as the rooms are beautiful. My recommendation is to get this room cleansed, as I do not wish anyone else to experience what we experienced.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Tamarra, Your review has been noted and the necessary actions have been taken.

"Family trip"

5
26/01/2018

We only stayed one night check in with Emma. What a lovely lady great service, my sister lives in Goulburn and gave here's towel to swim. The room was spacious and beautiful.The bathroom big and comfortable bed. Thank you

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Bruce, Thank you for taking the time to review Best Western Plus Goulburn. Glad we could make your trip to see your sister a memorable occasion.

"Great accommodation "

4
25/01/2018

We stopped here on our way home. Amazing value, beautiful queen apartment= 2 queen beds and kitchenette Bathroom amazing also and very quiet. Front desk staff efficient. We decided to eat at the restaurant ( Cascades) as we didn't feel like going into town and were delightfully surprised at how great the food and service was. Just some feed back ... get better ironing board .. it didn't stand up and check appliances as our toaster didn't work. Over all great find .. and thanks for a lovely stay.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Aussiemum, Thank you for taking time out to review Best Western Plus Goulburn. Looks like you had a great stay and enjoyed our facilities. Sorry about the toaster. I'm sure a quick call to reception would have resolved that.

"Neat and friendly staff"

5
23/01/2018

Stayed in this hotel for 2 days. Rooms were clean and the staff were friendly. loved the 2 floor room layout. Rooms were comfortable and parking was not an issue.walk able distance to the city centre and most shops

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Ashwin, Thank you for giving Best Western Plus Goulburn a perfect score. Very much appreciated

"Great pleasant staff - very comfortable rooms"

5
21/01/2018

Easy to find the property, straight forward check in, very comfortable room with air conditioner already running. the room was very clean. The staff in the restaurant were very professional and relaxing and friendly. The shower was disable friendly with a wonderful shower rose. We hope to be back.

Vicki R, General Manager at Best Western Plus Goulburn, responded to this review
Hi Artie, Thank you for staying in one of our accessibility units. You will be pleased to know our expansion currently underway will give us another ground floor easy access room with disability bathroom. This studio apartment will feature 2 queen beds, kitchen and courtyard. We'd love you to give it a whirl in 2019. Safe travels. Vicki

"Excellent facilities, location and exceptional staff!"

5
07/01/2018

Our experience with Best Western Goulburn has been exceptionally excellent throughout! Located a short distance out of Canberra, which was our destination, we found Goulburn a favourable spot. The staff were so accommodating to our needs and the whole experience was flawless. The room was truly wonderful, the cleanest of facilities, spacious with current décor. Our stay was made even more pleasant because of all the staff and their hospitality, they were both professional and very friendly. I highly recommend and will definitely stay again when in the area xx Thank you Best Western Plus Goulburn!!

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Wow Juls2018, You just made our day. Thank you for a fabulous review for Best Western Plus Goulburn. What you have described in your review is exactly our aim. May I suggest Best Western Rewards. It will offer you some extra value.

"Fabulous"

5
31/12/2017

This accommodation is fantastic. Very clean and modern. Rooms very comfortable including bed. Bathroom shampoo etc look upmarket. Bath was a bonus. Although we didn't go in the pool or spa, it was an added bonus to the property. Great and helpful staff. Awesome rates. Walking distance to CBD.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Jill T, Thank you for the fabulous review for Best Western Plus Goulburn. We wish you a great New Year and hope to see your return

"Comfortable stop over "

4
31/12/2017

Good stay. Quick check in. At the entrance, in the courtyard, there is a small inside pool with a hot tub. Free wifi. No breakfast was included in our rate but next to the hotel there is a restaurant and they also serve breakfast. Our room, a double room on one floor, was well furnished and comfortable. The bathroom was average but the shower was huge. Complimentary water and biscuits. All the room face the courtyard where you also park your car so the view is nothing special. Free self parking. Overall, a good value for money.

Vicki R, Owner at Best Western Plus Goulburn, responded to this review
Hi Bugi, Thank for the informative review on Best Western Plus Goulburn. The restaurant next door is actually part of our hotel. Open for meals 6.00am till 10.00pm daily. Your comments are greatly appreciated.

"Great place to stop"

5
28/12/2017

We stayed in one of the houses. It was great place to stop overnight on our road trip from Sydney to Geelong. The house has good sized bedrooms, it is clean and has two bathrooms. Very happy to stay here again next trip

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Hayunit, Thank you for the great review for one of our houses.

"stop over to Melbourne"

4
16/12/2017

This was a unplaned stop and a late checkin was great. Staff at office was most helpful and late at night very welcomeing. Have another trip down to Melbourne in 2018 and will be booking this one ahead.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Grey Bay Variety gifts, Thank you for reviewing Best Western Plus Goulburn. very much appreciated. Could I recommend that you check out Best Western Rewards. It is really one of the best. Points do not drop off and the rewards are generous.

"Best Western Goulburn raises the bar"

5
12/12/2017

Mine is just one more rave review about Best Western Goulburn. The rooms are spacious, comfortable, and well maintained and the staff are exceptional. And to top it all off, their restaurant is fantastic so you don't have to leave the property to enjoy a great meal; dinner or breakfast. You will not be disappointed when you stay here as all in all, it is good value for money. And, you get a good nights sleep with no traffic noise to disturb your restful sleep.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Diane H, Wow. Thank you for the wonderful review for Best Western Plus Goulburn. That's exactly what we aim to do. So pleased that we achieved our goal for you.

"Good value, clean & friendly"

4
10/12/2017

I would not hesitate to recommend this hotel, the staff are wonderful & friendly and the rooms large, comfortable and very clean! my husband, daughter, along with her husband, 2 small children (2 & 6weeks) and myself were in Goulburn overnight for an event at Wakefield Park the following day. Upon arrival at the hotel it was discovered only one room had been booked for my husband & myself. Our daughter had somehow either booked another motel or somehow did not secure the booking she was certain she had made.. The gentleman at reception was outstanding.. he made every effort to help us, offering to call other properties to see if she had booked there, offering information to help us. He not only found a suitable room for my daughter but was very happy to ensure we were close to each other.. We were unexpectedly joined later for dinner by other family members so we asked to book into Cascades Restaurant unfortunately we needed seating for 10.. although this wasn't possible Mark in the restaurant went to great lengths to try to accommodate us.

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Sydndeb, Thank you for taking the time to tell a great story about your recent stay at Best Western Plus Goulburn. So proud of our achievement for you and thrilled that you have shared your experience.

"Fabulous"

5
08/12/2017

A fabulous stay every time we stay at this centrally localed hotel right in the heart of goulburn. The staff are so friendly - such excellent hosts, the food and drinks at their bar are excellent, and their rooms are so spacious and comfortable

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi Matty4, Thank you for a great review of Best Western Plus Goulburn. Your comments are valued and appreciated. I will be sharing your review on our notice board

"Welcoming and enjoyable"

4
04/12/2017

When your on a business trip you want a clean and comfortable room and staff that make you feel at home. That's what Goulburn Best Western is for me. Breakfast is good value and flexible and there is a secure late check in service. I will be back

Wayne R, Owner at Best Western Plus Goulburn, responded to this review
Hi David, Thank you for taking the time to review Best Western Plus Goulburn. I hope you are able to take advantage of Best Western Rewards

"No 24 hour contact"

4
29/11/2017

My partner and I recently stayed at the goulburn best western for my friends wedding. The room was large and nice and had plenty of parking. The only issue I encountered was the lack of a 24 hour staff member. I had a very noisy neighbour and was unable to find any contact numbers at the time. In the end I was forced to lodge a noise complaint with the police. I would definitely stay there again if they were able to secure a 24 hour contact.

Adam R, Owner at Best Western Plus Goulburn, responded to this review
Hi Melwhit, Thank for reviewing Best Western Goulburn. So sorry that you were on the receiving end of noisy neighbours. Some people have no regard for others. really ignorant. There is a Night Manager phone number listed in the Guest Compendium under Emergencies - Fire & Medical. The number also is on display outside Reception.

"Excellent Experience"

5
29/11/2017

This hotel went above and beyond expectations. Our room was clean and spacious and we were given all the condiments (including bottled water) to make our stay a pleasant and comfortable one. The paid TV (Netflix etc) was a wonderful bonus for the kids.

Adam R, Owner at Best Western Plus Goulburn, responded to this review
Hi Maria, Thank you for giving Best Western Goulburn an excellent review. Total thrilled that you loved our extras.

"Excellent for weary Sales Rep."

5
23/11/2017

Work books my motels all around the State and they can be anything from 1 star to 4. When I pulled up outside I had no idea what to expect, especially when I saw renovation work being carried out. The guy behind the counter was friendly and professional and he gave me the key to the room. I couldn't believe it when I opened the door and saw the work desk, chairs and huge TV on the wall. The bathroom and spa were very impressive and then I went upstairs to the bedroom and it was massive with another huge TV. My only complaint is that I was only there for one night and I would definitely recommend it to anyone.

Adam R, Owner at Best Western Plus Goulburn, responded to this review
Hi ChrisDo, So pleased that Best Western Goulburn could exceed your expectations. We have been providing top quality accommodation and food for many years. Thank you for taking time to review us.

"Great comfortable place"

5
21/11/2017

I was here recently for work. Never very confidant in my work's choice of hotel but I was surprised this time. I was in a room with a king bed with the most comfortable pillows I have ever used (I wanted to steal them- I didn't however) The room was clean and practical. Huge warm shower! Breakfast in the restaurant was beautiful... try the scrambled eggs. Dinner was rissoles and rich chocolate mousse. Lovely, friendly staff made my two night stay pleasant. I would choose to stay here next time.

PropertyManager77, Owner at Best Western Plus Goulburn, responded to this review
Hi M12, Thank you for taking time to give Best Western Goulburn such an excellent review. We really appreciate it.

"King suite"

4
21/11/2017

We stayed in the king suite for one night on our way from Melbourne to Sydney, we loved our stay and enjoyed the big bath and relaxing room, our kids enjoyed their room upstairs with their own TV so it was a very relaxing night stay after a long day. We also enjoyed a lovely meal in the restaurant which i couldn't fault. the room could do with a paint and some minor maintenance but overall I was very happy with the room for the price.

PropertyManager77, Owner at Best Western Plus Goulburn, responded to this review
Hi Suze751, Thank you for the review of Best Western Goulburn. Sounds like you tried everything out. Which is just great. I'm now going to search for the room that could do with a paint.

"Excellent for corporate business"

5
16/11/2017

Usually, I read reviews before I book anywhere and for the first couple of places this week, I was beginning to lose faith in reviewers. Either I'm harsh or have much higher standards or the owners friends and relatives are completing reviews..... However, this motel exceeded all expectations! Early check in (we were early around 12:30) no problem, room upgrade as well, clean, tastefully furnished, quality finishes and at 2:15pm a call to reception to see if there was any chance of getting a sandwich. Not a hint of too much trouble, delivery of a freshly made sandwich arrived 10 mins later. Restaurant for dinner and the best (I've seen a few) breakfast made this place in my top 3 list this year! Keep up the good work team! See you next trip.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Fencesitter63, You've made our day. Thank you for taking the time to give such a comprehensive review for Best Western Goulburn. I hope you are receiving Best Western Rewards it is one of the best rewards programs available. No points drop off.

"Luxurious"

5
07/11/2017

Love our suite with two large bedrooms, both with TV and desk, and cupboards. This time we got room service, so we could make the most of our gorgeous apartment, and not leave it!!! Food was top quality and creative. We are looking forward to going back.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Louise-bob, Thank you for taking the time to give a great review for Best Western Goulburn. I notice this was a return visit. I hope you have signed up for Best Western Rewards they really do give some extra value to members>

"Family Overnight Stay"

4
06/11/2017

We thoroughly enjoyed our overnight stay. The Best Western was very easy to find and is well situated, close to all amentities. Our room was excellent, it was a 2 level apartment. My 2 girls had a ball sleeping upstairs whilst hubby and I had the kingsize bed downstairs. We ordered room service for dinner and had breakfast in the restaurant, the food was absolutely yummy!! The staff were super friendly and helpful. I came away feeling quite relaxed.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Alison, Thank you for taking time out to share your great experience at Best Western Goulburn. I was extremely pleased to hear that you found your stay relaxing.

"Great stay in Goulburn!"

5
05/11/2017

We had a spacious room with a large ensuite with full size bath. The decor was very attractive with large leather chairs. King size, very comfortable bed and pillows. The room had a microwave, toaster, kettle etc. Excellent TV and reception. The room was immaculate and quiet. On arrival we were notified of happy hour in the restaurant by friendly reception staff. There is a communal laundry and a pool available. There was absolutely nothing else we could have asked for. Highly recommend.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Ingrid, Thank you for the fabulous review for Best Western Goulburn. As you could see we are building more of the same great rooms

"Best stay "

5
03/11/2017

Absolutely fabulous service. Accommodation was just beautiful and clean. Customer service was brilliant especially when we were checking in late and was greeted so warming. Confirmation call in the afternoon to see what time we were going to get there and explain road works and was told not to stress. Made the whole trip ideal. The bath was huge and bathrooms were amazing. Wanted to stay longer.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi gdskin, Wow so pleased we ticked all your boxes. Thank you for giving Best Western Goulburn a fabulous review. This is what we are striving to do. My family have operated this business for 30 years. We have rebuilt all most all of the site are continuing to do so. Your comments give us great encouragement to continue

"One night stopover"

4
03/11/2017

We needed somewhere to stay to break a long journey. The reception staff were very friendly and helpful. We were in one of the King Loft rooms. The bathroom was nice although strangely very long and narrow. The shower was over a corner spa bath which made it a little difficult to get in and out. The stair treads up to the bedroom were a little narrow. The room was clean and the bed comfortable. The televisions were a decent size and good quality. Strangely the pool is inside a glass room in the middle of the carpark. I suppose the expense would be prohibitive but I would think they would be better off getting rid of it.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Kimothy, Thank you for taking the time for such an in depth review of Best Western Goulburn. We are in the process of changing the door to those bathrooms. They are are getting a retro fit opaque glass sliding door which gives greater space to the area. As you could see we are building and part of the plan is a new pool with gym and relaxation area

"Terrif Motel"

5
30/10/2017

This is about the forth time we have visited this motel. We had a great self contained room that was very comfortable. A good size TV was also available. It is within a short walk of the main street or a very short drive to the clubs. The check in was easy and the staff very friendly. I would highly recomend this motel.

Adam R, Owner at Best Western Goulburn, responded to this review
Hi Stanley, Thank you for taking time to give Best Western Goulburn such a great review.It is really appreciated.I do hope you are part of Best Western Rewards. If not maybe it would worth investigating.

"Looks nice from the outside"

3
25/10/2017

At first glance this looks like a nice place to stay. Upstairs/downstairs, TV on both floors. The WiFi was perfect. However, with the bedroom upstairs & the only bathroom downstairs, nightime visits to the toilet were a bit of a problem. The huge bed was extremely uncomfortable with a large hard ridge right down the centre. A mini bar is provided with automatic charging to your room which could be a problem for vistors with curious children.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Willy, Thank you for the review it would be nice to know what room you stayed in so the the bed could be replaced.

"Great and convenient "

5
22/10/2017

Lovely place to stay. Our was immaculate, reception staff were lovely. They offered me fresh milk for my young boy which was very nice of them. Definitely will be staying here again. Highly recommend anyone visiting Goulburn to stay here

Vicki R, Owner at Best Western Goulburn, responded to this review
Hi Ranaz, Thank you for taking time to review Best Western Goulburn. We are thrilled with your comments.

"Exceeded expectations"

5
20/10/2017

I only stayed for one night for work, but found Best Western Goulburn a pleasant surprise and good value for money. Staff were so welcoming and helpful. The room was very clean and the king loft was great value for money. The continental breakfast was much better than many other higher rated hotels - with selections of fresh mango, grain sourdough, fresh rhubarb compote, avocado, jam in jars (not individual packs) and good coffee. Service was excellent. Bring your swimmers (wish I had) as there is a small heated pool.

"excellent service"

5
17/10/2017

have stayed twice at Best Western Goulburn and have found the staff and service excellent and friendly. The rooms are great, clean and tidy and the Cascades Restaurant food is awesome especially the Pizza. Will stay here on every visit to Goulburn.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Tom, Thank you for taking the time to give Best Western Goulburn an excellent review. Much appreciated by all.

"Lovely :)"

5
16/10/2017

Really love to stay here! Jackie at the front desk is a very friendly and helpful receptionist! All the desk staff are really lovely! The rooms are always clean and it's in a great location. The hot tub is .. well.. hot! Haha A great place to stop when travelling through Goulburn! :)

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Adriana, Thank you for a great review of Best Western Goulburn. Nice to see you returning. Our new build is slowly moving forward and we look forward to being able to offer new rooms in the new year.

"Relaxing & restful overnight stay"

5
04/10/2017

Broke our journey from Melbourne to Sydney with an overnight stay about 3 weeks ago. Clean, comfortable, with quiet and efficient heating & ample hot water for showering, the hotel provided us with a relaxing and restful break. Although it was alongside the "main" road, we were oblivious to any traffic noise. Two days after having checked out, I realised that I may had inadvertantly left my iPhone charger and cable in the room. Called reception, and indeed they had the item in their possession - many thanks to the housekeeper and staff for their honesty - and arranged for its return by post. Would not hesitate to stay there again! .

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi JapanBound, Thank you for a great review for Best Western Goulburn. We take great care when building our rooms to ensure that they are cosy and well sound proofed. Double glazing. Glad to see you got your phone charger back.

"A Very Comfortable Overnight Stay"

5
03/10/2017

Decided to break the trip back to Melbourne with an overnight stay on Goulburn. With 3 in need of accommodation, I was unsure of what we would get, but was pleasantly surprised. Enjoyed a King room with loft accommodation for up to another 4 people. The room was spacious, quiet and well appointed, with very comfortable beds. Heated swimming pool was available as was a restaurant with a reasonable menu. The property looks as if it is extending its accommodation but do not be put off by this. Overall, a very pleasant stay

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Paul E, Thank you for your outstanding review of Best Western Goulburn. Sounds like you pretty much checked out every thing we offer. We are building more of the rooms that you liked so much. Regards Wayne R

"Best breakfast ever"

4
03/10/2017

We used trip advisor to book a loft room including buffet breakfast for two adults and one teen. The room had its pros and cons. Pros: very comfortable mattress on the king bed, good heating, spa bath. Cons: bathroom door badly positioned, bathroom is downstairs, sofa bed is upstairs, no bowls or spoons in room (we needed for icecream). The buffet breakfast was one of the best we've ever had - excellent variety, freshly ground expresso coffee and friendly staff.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi micko-burns, Thank you for reviewing Best Western Goulburn. The bathroom door is on the agenda. There are now some stylish retro fit sliding door options ( barn style tracks ). I hope you called or went to reception for bowls and spoons. Thank you for the comments on breakfast I have my fruit and juice there every morning. Hope to see you there again.

"Top choice when staying in Goulburn!"

4
30/09/2017

Staying at Best Western Goulburn was really a fluke as everything in the town was pretty much booked out on our recent trip through the area. Now we have found this gem we will be staying there again! It is currently having a new accommodation wing under construction built but don't let that or the lack of street appeal fool you... We stayed in a room with two queen beds.The room was both clean and very well appointed making it very comfortable. The bathroom was a good size with a separate shower and toilet as well as a large bath. We enjoyed our breakfast very much with eggs made to order, great coffee and a really good breakfast buffet on offer. We found the staff friendly and obliging. Overall this is a great choice when staying in Goulburn.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi wen58y, Thank you for the glowing review of Best Western Goulburn. That's what we do and are looking forward to our new rooms opening in the new year. May I suggest you look at Best Western Rewards to give extra value.

"One night stop - very comfortable "

4
22/09/2017

Booked this hotel for convenience on way back from the snow to Sydney. The outside isn't much to look out but once you're in, it's clean, comfortable and well maintained. The bathroom, beds and Tv had been upgraded and there was free wifi. The staff at reception were very nice and friendly. There is an onsite indoor pool and spa which we didn't use but lots of other guests were enjoying. It was pretty quiet and we all had a good rest. There is also a restaurant where we ate dinner. The only weird thing was the bathroom had an internal window into the bedroom but it has a blind so not a problem (just very odd!). We would stay there again.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Kerryn, Thank you for choosing to stay at Best Western Goulburn and giving the hotel a great review. The bathroom design was to allow someone to have a relaxing bath and watch TV.

"Family weekend away"

4
05/09/2017

Stayed here for 2 nights in a 2 bedroom apartment. Apartment was very clean, modern and contained everything we needed for a family stay. Beds were huge and extremely comfortable. Televisions in both rooms also was a great bonus for us and the kids. Living area in the apartment is quite large and the kitchen was very modern. Individual heating in each room kept us very warm. The indoor heated pool an spa were both very clean and the kids enjoyed their swim. Apartments were very quiet and parking was ample. Would definitely stay here again.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Debbie R, Thank you for visiting Best Western Goulburn with your family. As you so kindly said our apartments pretty much have every thing a family needs. I hope you have time to check out Best Western Rewards. Looking forward to your return

"We stay here every time, and will stay again."

4
03/09/2017

Goulburn is a handy overnight stop for us when we travel on our occasional roadtrips north, and this motel has become our favourite. The King Superior room is spacious and well appointed, with a completely marble tiled large bathroom with the shower adjacent to the bathtub, both being behind the shower screen. Very roomy! The restaurant offers good food and is also popular with locals - it is advisable to book ahead on weekends. One minor complaint is that the menu, also on display in the rooms, shows a picture of each dish but my meal looked nothing like the picture. Instead of receiving a slab of salmon on a banana leaf, I was presented with a flat, crumbed piece of fish that resembled a schnitzel! It was still delicious though. A great advantage of staying in this motel is the fact that breakfast is available in the restaurant from a very early 6:00am during the week, and slightly later on weekends, which is very convenient when you have a long journey ahead. We will be back!

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Geoff and Ross, Thank you for sharing you thoughts on Best Western Goulburn. It appears you know us well. I hope you are collecting Best Western Rewards.

"Nice rooms and restaurant; friendly staff!"

4
22/08/2017

Recently stayed here again for two nights. The restaurant ante-room area is really nice for a relaxing wine at the end of the day. Thre meals eaten were also very nice with very friendly staff. Stayed here a couple of times now.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Shinester888, Great to hear that you have enjoyed another stay at Best Western Goulburn. I hope you are collecting Best Western Rewards point. It is the only reward program where points do not expire. Thank you again.

"Refreshing"

4
21/08/2017

We stayed overnight after the hassle of coming from Sydney the rooms are spacious comfotrable and clean and they also have an on site dining.The staff are friendly and helpful.. The dining room also does Breakfast as well as other Meals.Try the Blue cheese Burger with a range of choice of Bread Bun

Adam R, Owner at Best Western Goulburn, responded to this review
Hi jekebo, Thank you for staying with us at Best Western Goulburn. The pork & blue cheese is my favourite too. The Burger Bar menu is changing soon. I hope you can sample The new offerings in Cascades Restaurant on your next visit. Vicki

"So much better than expected!!"

5
21/08/2017

Being a hotelier myself I have a certain level of expectation when staying in other properties and must say I was highly impressed, have never stayed in a Best Western before so wasn't sure what to expect. I believe we were given a free upgrade to a very nice and spacious 2 bedroom apartment, one of the best hotel room apartments I have stayed in. Received a friendly courtesy call the night of my arrival to confirm my ETA and received very efficient and polite service from Rhiannon at front desk. Would certainly recommend and stay again next time I am in Goulburn.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi EMOO, Thank you for the fab review and so pleased to have exceeded your expectations. As you can see Best Western Goulburn is currently building more top quality apartments similar to what you stayed in. Looking forward to catching up the next time you are in Goulburn.

"Rooms have EVERYTHING"

5
09/08/2017

This trip was not business for once, but I discovered a gem hidden along my most travelled Highway, 31 or "The Hume" My wife has also commented about the Hotel/Motel and all is a big OK. We requested a 2 bedroom apartment, the Best Western rate was good, but we had not yet sighted the room. The first level is all kitchen, bathroom and lounge room. Upstairs are the 2 bedrooms Downstairs, the kitchen has a large refrigerator, separate automatic mini bar, dishwasher, oven, microwave and much more than you would ever see. Better than Quest or other apartment hotels. Bathroom has both shower, separate large bath and fantastic water pressure without the usual water saver shower heads, we both loved the bathroom. Lounge featured a huge Samsung Smart TV, Dining table, office deck and many comfy lounge chairs The balcony overlooked the Governors Tower and the morning sunrise. The airconditioning was already on when we arrived, the very best touch that is rarely seen in accomodation today. There are aircon units in all bedrooms as well as the lower level. The powerful Mitsubishi Commercial system will cope very well in the heat and cold loads of this elevated Highland city. ( 702 metres above sea level ) Nothing is too much trouble, we decided at 9.00am to have room service breakfast, it was delivered within 10 minutes. Goulburn is one of my most frequent destinations and I look forward to many more visits each year. Love the cheery staff and professional attitude.

Vicki R, Manager at Best Western Goulburn, responded to this review
Gooday Birdie, You have just made our day. Looking forward to your next visit. Vicki

"Reception Rudeness!"

4
09/08/2017

We enjoyed our stay, everything was lovely and well presented on arrival. The following morning we went to the dining room for breakfast. The woman on reception was sour faced, rude and very unpleasant. We let her know our room number and said we were there for the buffet breakfast. With a condescending tone, she quickly told us that we would have to speak to the dining staff about breakfast, not her! I watched as she dealt with other guests and noticed the same cold, stone faced reception. I later enquired as to the name of the woman - Vicky Rap johns.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Peter sorry to hear of your uncomfortable experience. I know the lady has been dealing with some external pressures lately.

"Great rooms"

5
07/08/2017

Friendly staff and great room, very happy I chose this hotel. The bed and pillows were excellent, I went with a group and everyone had the same story - very comfortable accommodation, wished I could have stayed another night to fully enjoy.

Wayne R, Owner at Best Western Goulburn, responded to this review
Thank you ellenb for a fabulous review. So pleased to accommodate you and your colleagues

"Great value, very comfortable and we enjoyed the restaurant so much!"

4
05/08/2017

Best Western, we like you! Not very far off the M1 and easy to find. Check-in was professional and without delay after a long drive from Victoria. Great communication observed between all staff and visiting guests. The property was buzzing the night we stayed. They have a lot of units and the place appeared to be almost fully booked. It was a very chilly night but heating in room was efficient. Bed and bed linen were clean, sheets cosy, very comfortable, nice quality - exceptionally good. Room and bathroom were both clean and very spacious with bath and separate shower. Nice separate seating PLUS small table and chairs. Plenty of baggage space. No exterior noise and enjoyed a great nights sleep (King Superior room for $165 per night, Seniors Rate). The lobby, lounge and restaurant areas were all well heated. Nice touches to the décor in public spaces. Their CASCADES RESTAURANT would measure up to some of the best in big city environs. Ambience excellent. Nicely trained staff. Presentation and flavours of food were excellent. Menu offered plentiful variation for culture and palate. A lovely finale to a long day. Recommend highly and would stay again.

Wayne R, Owner at Best Western Goulburn, responded to this review
What a great review. Thank you for taking the the time to share your thoughts with others. We have been working at this for many years and it's very nice to have our efforts appreciated.

"Not a bad option for a stay"

3
29/07/2017

We have stayed at a few of the hotels in Goulburn and this is one of the better options. The lofts are a great idea and having a heater in the bathroom is an added bonus. Large tv both upstairs and downstairs is great. Rooms are very clean and staff friendly. There is a microwave and toaster in the room for those who want it. We would definitely consider staying again.

Adam R, Receptionist at Best Western Goulburn, responded to this review
Dear Sydneyside, Thank you for your review. We are happy you enjoyed your stay in our loft apartment, they are a very popular choice of accommodation. We hope to see you again soon. Team Best Western Goulburn

"World Class Motel"

5
29/07/2017

My husband and I stayed at this hotel and were pleasantly surprised that unlike a lot of country or regional motels it is very modern, clean and very much like a city hotel. The staff were all great and we enjoyed the breakfast. Would highly recommend.

Adam R, Reception at Best Western Goulburn, responded to this review
Dear jjsbjd, Thank you for your review. So glad you enjoyed your stay with us. Hope to see you again soon. Team Best Western Goulburn

"A good 4-star hotel. For short stay or passing through."

4
26/07/2017

Chose this motel as a half way point on our trip from Melbourne to Port Macquarie. It's nothing fancy but definitely one of the better motels I have stayed in. If you need a comfy but affordable place to stay for a short period of time, then give this a go.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Douglas glad you found us on the way to Port. Hope to see you on the way back to Melbourne.

"Surprising find - the perfect place to stay with children"

4
14/07/2017

We stayed in a loft apartment with three adults & three children. Plenty of room (kids LOVED the loft), spotlessly clean, beautiful bathroom (the MILK bath products only added to the overall impressive experience), and super comfortable pillow-top mattresses. We also dined in the restaurant for breakfast - best continental selection we have ever found (especially gluten-free).

Wayne R, Owner at Best Western Goulburn, responded to this review
Thank you Kimmy for the wonderful review. Glad you appreciated the little extra touches.

"Little gem"

4
13/07/2017

Roomy apartments, clean and fresh. Well priced restaurant with family orientated menu. Freshly made leaf tea for breakfast. A surprise. A city class motel and a welcome break from the tired old normal country motels. Staff were not intrusive.

Wayne R, Owner at Best Western Goulburn, responded to this review
Thank you for the great review. So pleased you enjoyed the leaf tea that's how I start my day.

"Poor business practices"

2
26/06/2017

Called this property to make an accommodation booking as an overnight stop for an upcoming road trip to Sydney. I had checked prices online and found them to be fair and reasonable. When I called the property to make the reservation, I was informed that because I needed a wheelchair accessible room that the cost would be more than the advertised online price as the room 'category' was different. What??? I'm tired of hotels and their discriminatory practices when it comes to disabled guests. We don't care what 'category' your accessible room is. We just need a room like any other traveller. Why should we pay more to be able to safely use a bathroom?? We'd be grateful if we were physically able to use a 'standard' room. People don't make a choice to be confined to a wheelchair. For this reason I have decided to fly to Sydney as airlines don't charge me extra because I'm in a wheelchair. They actually go above and beyond to assist. Disgraceful behaviour by Best Western. I have sent an email to your head office and to the anti discrimination board of Australia.

Adam R, Manager at Best Western Goulburn, responded to this review
Hi Endless-Summer, I see there may be some confusion because we have many room types to offer our guests. Only one of these room types, our king Superior Unit, offers some disability bathrooms. Rest assured all King Superior Units are priced equally weather they contain a disability bathroom or not. The King Superior Unit is neither our least expensive nor our most expensive accommodation style. Any offer may be booked via the internet or by calling us direct. but the cheapest option may not have your essential facilities of ground floor, easy access and disability bathroom. A split-level unit with bath would not suit. Organising travel when your choice of accommodation styles is limited must be frustrating. Some of our guests with mobility restrictions have been kind enough to give us some insight to make stays more friendly. During our last remodel we doubled the number of our disabled units in order to give an option of right or left handed access to toilets. Our new apartment wing will offer a special facilities room catering for guest plus carer or family. Each future apartment wing will offer the same. We are looking at remodeling a 2 Bedroom ground floor suite to cater for disability guests travelling with family. This will give us 3 room categories to offer guests in wheelchairs or with mobility issues. I hope this has alleviated your concerns. Vicki Rabjohns p.s. I am available to chat about your concerns at any time. 02 4821 2422.

"Poor business practices "

2
20/06/2017

Called this property to make an accommodation booking as an overnight stop for an upcoming road trip to Sydney. I had checked prices online and found them to be fair and reasonable. When I called the property to make the reservation, I was informed that because I needed a wheelchair accessible room that the cost would be more than the advertised online price as the room 'category' was different. What??? I'm tired of hotels and their discriminatory practices when it comes to disabled guests. We don't care what 'category' your accessible room is. We just need a room like any other traveller. Why should we pay more to be able to safely use a bathroom?? We'd be grateful if we were physically able to use a 'standard' room. People don't make a choice to be confined to a wheelchair. For this reason I have decided to fly to Sydney as airlines don't charge me extra because I'm in a wheelchair. They actually go above and beyond to assist. Disgraceful behaviour Best Western. I have sent an email to your head office and to the anti discrimination board of Australia. Would not use or recommend this property.

Adam R, Manager at Best Western Goulburn, responded to this review
Hi Endless-Summer, I see you have posted an identical review for another property in Goulburn. I apologise for any misunderstanding regarding our availability of accessible bathroom units in Goulburn. Our property has 14 room types. Your requirements of ground floor with special facilities bathroom eliminates all but one room type. This is our King Superior Unit. Please be assured that all our King Superior Units (with or without special facilities bathroom) are priced at the same rate online or by contacting us direct. You may book any online room type or price but these may not cater to your special needs. The good new is that we are building a new apartment wing. All ground floor apartments will be easy access and one will have a special facilities bathroom. This will be a larger space than our existing disabled units and feature a kitchen & sunny courtyard. We will now be able to fulfill requests for a disability unit to accommodate a carer, twin option or family. Regards, Vicki Rabjohns.

"Comfortable "

4
27/05/2017

Comfortable hotel with everything you could need. The rooms are well presented and very clean and the heated pool area is amazing Had breakfast at the Resturant which was delicious and affordable. There was only one rude staff member but i wouldnt let her ruin our night

Wayne R, Manager at Best Western Goulburn, responded to this review
Hi Kaye, Thanks for reviewing our evening. Hope we see you again. Vic

"Easy access off the Hume Hwy & quiet, comfortable accommodation"

4
17/05/2017

Just a few minutes of the Hume Hwy and on the edge of Goulburn is this Best Western. Quiet stay and good well appointed rooms. Perfect for a night or two's stay. Plenty of parking and close to town. beds are comfortable and linen clean and fresh. The room was warm and checking in was easy with great staff on hand. Enjoyable experience

Wayne R, Owner at Best Western Goulburn, responded to this review
Thank you for the review Our location is in the second block from the start of the CBD

"REVISIT"

5
16/05/2017

We have stayed here previously and the rooms were so nice we decided to revisit and see if it was as good an experience as last time. In short, yes it was. Staff at reception were helpful, informative and cheerful. We selected a room with two queen beds this time after a long 9 hr drive, very comfy, plenty of pillows, semi kitchen with microwave, sink, plates etc, cutlery, separate shower and bath, nice lounge and desk fo working if required. Little or no traffic noise, the only con would be the renovation work being carried out at the front of the building if you wanted a long sleep in, this could impact on your stay, but was not of a concern to us. Room service is quick and excellent as was the buffet breakfast the next morning, very reasonably priced and a good selection. We enjoyed our stay so much that we stayed again a week later on our return trip from Brisbane.

Wayne R, Owner at Best Western Goulburn, responded to this review
Wow thank you for the fabulous review. So thrilled that we could give you a wonderful stay again . Travel safely and see you next time you are in Goulburn

"Great Beds"

4
03/05/2017

Our family of five had a restful stay at this Best Western. They supply all you need , tea, coffee and milk and the usual snacks from the snack bar (extra of course). The facilities are dated but very clean and comfortable. The reception staff were very helpful.

Adam R, Manager at Best Western Goulburn, responded to this review
Hi Bella, Thank you for staying with us. Vicki

"Best western Goulburn"

5
01/05/2017

Absolutely relaxing loved the staff we were looked after like royalty I would go back to this motel in the future This motel is in a great position the rooms were kept in great shape I fully recommend this motel

Vicki R, Manager at Best Western Goulburn, responded to this review
Hi Princess Christine, Looking forward to the next "Royal Tour". Team Best Western Goulburn

"Very comfortable and spacious room"

5
25/04/2017

On our way back to Sydney from Victoria we decided at the last minute to stop over in Goulburn. Drove through the town, saw the Best Western sign, and walked in. A very pleasant receptionist welcomed us and offered a deluxe room at a good rate, so we decided to stay one night. The room was large and spacious, the bathrooms very large with a shower and separate bath. Plenty of amenities. The room itself has a kitchenette on one side and a microwave, and is very modern and nicely set up. The king-sized bed was more than comfortable, the TV programs quite extensive and we like that the Internet is included in the price. Our summary: comfortable room well priced, very spacious bathroom, lovely bed. That's all we need for a stopover like this.

Wayne R, Owner at Best Western Goulburn, responded to this review
Thank you for a great review. So important that we gave you a good night rest before making it home.

"Overnight for work"

5
23/04/2017

Excellent place for work stay over. The rooms are extremely nice and comfortable. Close to town. Choice of room set up from two storey to single storey rooms and self contained units. Staff are very polite and helpful. Free unlimited Wi-Fi. Absolutely recommend for any type of stay over.

Wayne R, Owner at Best Western Goulburn, responded to this review
Hi Marnie So pleased that we were able to offer you a great stay. May I recommend on your next visit you try our restaurant. Cascades may give you a pleasant surprise open Breakfast Lunch and Diner. Thank you for the review.

"Great family sized accommodation!"

4
17/04/2017

Whst a little gem! I was pleasantly surprised at the size of of two bedroom apartment. We decided to visit for a mini break and we were not disappointed. The cleanliness was A+ and room to accomadate a 1 year old and boisterous teenager without a problem. A spacious living area with doors was the perfect place for our 1 year old daughter to safely play whilst maintaining peace and functionality for the rest of the family. We enjoyed a quiet swim in the heated pool which was lovely, and the staff were very pleasant. The only thing I would be able to find fault with was the WI-FI because the signal did not reach the upstairs bedrooms in our apartment (slightly frustrating) but l'm sure it could be fixed with a check of range. So more of a small issue overall.

Adam R, Manager at Best Western Goulburn, responded to this review
Hi Leigh, Sorry about that hiccup. Thanks for letting us know. Maintenance has located & corrected node. Vicki

"Plenty of room "

5
15/04/2017

What a great place to stay, highly recommend. Was a great last minute booking for my family of 6, over Easter just to get something to stay was a plus, but could not have been more happy with the place. Will be back to stay again.

Wayne R, Owner at BEST WESTERN Goulburn, responded to this review
Thank you for the review. So pleased that we could make your Easter break enjoyable and look forward to your return

"Attend a Swap Meeting"

5
13/04/2017

Hotel very clean. Staff helpful and friendly. Room spacious well set up. Bathroom above expectations . Dinner at the Hotel was a buffet or a la carte. I had the buffet which was exceptional. Breakfast was also a superb buffet. I would definitely stay again and would not hesitate this Hotel to my friends.

Wayne R, Owner at BEST WESTERN Goulburn, responded to this review
Thank you for staying and the review l hope you had a great time at the Swap Meeting

"Quick stopover"

5
05/04/2017

We decided to stay the night in Goulburn on our way home from holidays. I called the motel direct and specified a king bed ground floor room with no stairs . Checkin was easy with our keycard easy to access. We were very pleased with the room. It was spacious, clean and modern and the bed was comfortable . The bathroom was exceptional and luxurious with a separate bath . The only complaint was that we were only provided with two towels. We regularly stay at Best Western and will return.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Susangai, Thank you for reviewing your stay. Please call reception for any extra items to make your stay more comfortable. I hope we see you soon. Vicki

"Excellent - Plus"

5
01/04/2017

We decided to visit Goulburn and have a good explore of the town, so we needed some accommodation. We called Best Western before leaving Jerilderie and made a booking for a two bedroom unit. We arrived to a super friendly welcome. The room we were given was absolutely brilliant. It was a double story room with both bedrooms upstairs. The quality of the room was outstanding. It came with a full kitchen including full size fridge, and a mini bar fridge, microwave etc. The bathroom was beautifully presented with glass walls and doors which was very classy. Aside from the large shower, you also got a spa bath. The bedrooms and lounge all had individually controlled aircon, and TV's. There was also a balcony off the lounge with plenty of room to sit comfortably. They also have their own restaurant on site. We had dinner and breakfast there, and on both occasions, the food was excellent. We had the buffet dinner and buffet breakfast, and the selection of food on both occasions was first class with a spectacular selection offered. Best Western Goulburn as far as we were concerned was faultless. We chose well

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi John, Thank you for spending the weekend with us. Vicki Rabjohns

"Great accommodation"

5
19/03/2017

We had a very enjoyable stay at the BW Goulburn, all the staff were very friendly and helpful...they serve a great seafood buffet and breakfast. The room was great. They get a 9 out 10 from us. I would recommend this motel

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Sandra, Thank you for spending some time with us. Vicki

"Spa Loft"

4
15/03/2017

After 14hrs on the road I found the spa loft to be quiet,comfortable and well priced. The room service steak was prepared nicely and very edible. I ordered it at time of check-in barely able to function without checking the price. Not $35 quality but I paid for it on departure and think I got charged a delivery fee for it being walked 5 doors down.Tired traveller beware. I would stay again though.

Vicki R, Owner at BEST WESTERN Goulburn, responded to this review
Hi 69buggy, Thank you for reviewing your stay. Hope we see you again. Vicki

"Should be a Best Western "PLUS""

5
13/03/2017

Room was huge, with a very comfortable King Bed and well fitted out with plently of drawer and hanging robe space. A huge bathroom which was extremly clean (possibly the biggest we have seen in a motel). This motel certainly needs to be classified as a Best Western Plus with its exceptional restaurant for breakfast and dinner. A top mark to the hosts!

Vicki R, Owner at BEST WESTERN Goulburn, responded to this review
Hi gjen, Great to see you enjoy what we are doing. Just between you & me, our next Quality Assurance inspection in April will be based on a Best Western Plus score sheet. Fingers crossed we can put up the new red Best Western PLUS sign. Thanks for the support. Vicki, Wayne & Adam.

"What a pleasant surprise ??"

5
22/11/2016

Totally surprised firstly by the very friendly staff .. and that's every staff member . Exceptional service, lovely quiet rooms with nice bathrooms . Food is excellent and worth trying . Happy hour is fantastic free canapés and cheese platter Will be back

Vicki R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Lousie, Can't wait till we can surprise you again. Vicki

"Great stay at Best Western Goulborn"

5
20/11/2016

Our second stay in as many months, first stay due to a breakdown, the town was almost booked out but they found us a room second time towing a trailer again found us a great room where we could also park the trailer. The staff are very friendly, helpful and courteous, the rooms are good size, clean and modern. Both times we had a delightful dinner in the restaurant. We will definitely stay there again.

Vicki R, Owner at BEST WESTERN Goulburn, responded to this review
Hopefully no more breakdowns. Safe travels. Vicki

"Hotel Great"

5
20/11/2016

The room was amazing got to stay in the Honeymoon suite. It was clean and large. Bathroom had a spa bath and was very impressive. Hotel staff were very helpful in arranging change of room for us when explained the problem.

Vicki R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Dianne, Only too pleased to help. team Best Western Goulburn

"Wonderful place to stay as a couple"

4
19/11/2016

Stayed there for 1 night. Stayed in Queen loft luxury room. The room was very nice with kitchenette, bathroom (with spa) and sitting area downstairs. In the loft was another sitting area and the bedroom. Everything was lovely. The receptionist was very helpful. We ordered room service for dinner. Very nice and not expensive. The employee who delivered the room service was exceptionally nice. When we tried to order the room service over the phone it was always engaged so ended up walking over to reception. Only 2 small issues - spa could have been a bit bigger to fit 2 people in it; and going downstairs through the night to use the bathroom. We did leave the kitchenette light on so we could see the stairs.

Wayne R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Anne, thank you for reviewing your stay. I hope you both can stay longer next time. Vicki

"Very impressed "

4
04/11/2016

The suite was great- really modern and very spacious. Bathroom was all marble- felt very luxurious - shower was amazing- great pressure and temperature. Noise of other guests outside in the morning was a bit of an issue however this isn't really anything the hotel can control. The parking was a bit 'quick and the dead' and seemed informal but would definitely stay there again.

Vicki R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Llyan, What a wonderful review. Yes we do have early risers. Some are waiting for bacon & eggs at 5:30 am, while others are still sipping a latte over the newspaper at morning tea. Our double brick and double glaze construction helps minimise outside noise if you decide to hit the snooze button. The car park is a busy place. Luckily we have extra spaces for your convenience. Safe travels, Vicki

"Good stay "

4
30/10/2016

Recently stayed at the best western Goulburn. The rooms were clean and well appointed. The staff are most helpful and the attached restaurant serves good quality meals . There are renovations being carried out but they do not interfere with the comfort of the guests. Highly recommend

Vicki R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Mark, Thank you for staying with us in Goulburn. I hope you like the new facilities when they are completed. The Rabjohns Family.

"Great motel for overnight stay"

5
27/10/2016

Stayed overnight for a catchup with family. We had a basic room (ie lowest price) and the room was very comfortable with shampoos, etc provided in bathroom. Other family members had better rooms, one with a king size bed, another had a 2 storey room and the other had a courtyard. So if you're looking for something a little larger than your average motel room, give it a try.

Vicki R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Murray, Lovely to have your family group stay with us. Vicki, Wayne & Adam

"Happy customer"

5
26/10/2016

Arrived at BW late afternoon, to be pleasantly greeted and well informed of local amenities , room had been updated with a quality fit out . King size bed , extremely comfortable and spotlessly clean , lovely large bathroom great shower . We went to the Cascades restaurant and bar , staff well informed of menu with a great attitude .thank you BW we will return

Vicki R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Allana, We would love to see you again. Vicki

"Ridiculous Check in proceedure"

1
25/10/2016

A big local business booked and paid for a room for me for last night and on check-in the hotel wanted completely separate payment for the room. For the booking via booking.com to work they wanted to see the actual person who booked it in reception, with their drivers license and their credit card. After 30 minutes of looking for contacts and trying to negotiate options i left to find another hotel. Mercure allow me to book and pay for a room on the phone while i was driving there and check-in to a really nice room took 2 minutes. Really poor and unnecessary service from Best Western so there are plenty of other good options.

Vicki R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Amashman, Unfortunately our business has been victim of multiple credit card frauds. Best Western Australia considers credit card security a high priority. To protect our guests credit card details, prevent fraud and maintain the integrity of online booking sites we ask to see the card used in the online transaction at check in. This is notified on our booking.com site. We did offer to use the credit card in your possession for a speedy check in. I'm sorry this was not a suitable option for you. Thank you for sharing your concerns. Vicki Rabjohns.

"This place has got everything!"

5
20/10/2016

Stayed here for a rail festival called Streamliners 2016 held at the Rail Heritage Centre; October 1 to 3 2016. I took my elderly, old workmate who is 87, the amenity of the motel really suited him. I was very impressed myself. I also had a younger workmate and his little Son. All four of us were very happy. The food was great and restaurant very busy. Rooms were well appointed and VERY clean. From the moment "Satu" took our booking several weeks before, I knew we were in good hands. Rhiannon at reception also looked after us very well. Vicky and Wayne, the owners, made themselves known to us and made sure we were 100% happy with the service and accommodation. A great motel with every convenience imaginable and GREAT STAFF and service!

Vicki R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Iarnan, Sounds like a great weekend for boys. Thank you for staying. Vicki & Wayne.

"Absolutely fantastic "

5
15/10/2016

The staff were amazing, they stayed waiting when the flights were late. The restaurant staff are happy and lovely. The room I stayed in was clean and had one of the most comfortable beds I have had in any motel.

Vicki R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Suzie, Yikes. The domino effect of a late flight can be a challenge. Aren't we lucky to have a such a caring crew. Thanks for the thank you. Vicki

"Everything you need"

5
12/10/2016

Stayed here for a work trip for the week. The room was clean and fresh, beds comfy and small kitchenette. Huge size bath with nice after a long day of work. Tried out the pool was pleasantly surprised with the temperature perfect! The spa is ultra soothing very warm and there was no stinky odour. This is my third stay here this year and each time its proves to be a welcoming home away from home.

Vicki R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Ali, Glad you enjoyed your 3rd stay. Vicki & Team Best Western Goulburn.

"Short stay"

2
09/10/2016

Convenient.. right next door to maccas..Lovely place.. clean and spacious rooms and friendly staff.. will highly recommend for a restful stay. Stayed here with 2 kids... and the room was cozy and warm.. the bathroom was spacious and clean

"Excellent every time "

5
29/09/2016

I always stay here when passing through Goulburn. I have never been disappointed. Rooms are very high standard, quality finishes, staff obliging and restaurant (Cascades) surprisingly good. Many a larger hotel could learn a lot from this small gem boutique hotel

Vicki R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Mark, thanks for sharing. Vicki, Wayne & Adam.

"Best Western Goulburn"

3
25/09/2016

Great sized room with all the amenities I required for a short stay with a toddler. Only complaints were housekeeping/making of the bed and other guests coming back from dinner at a late hour talking outside your room and no consideration of other guests/children sleeping. Minor complaints, but I'd stay there again if I was to visit Goulburn.

Vicki R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Tassh, Hope you can bring the family to Goulburn again. Vicki

"great hotel to have a rest"

4
25/09/2016

The Best Western is well located between Sydney and Canberra. It is value for money with clean room and friendly staff. Large bed and easy access to your car. The hotel restaurant has a good selection of interesting menu.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Peter from Singapore, Thank you for sharing your experience. Vicki

"A nice surprise "

4
15/09/2016

On our way back from a visit to Newcastle to visit family we decided to stop overnight in Goulburn. The visitor centre suggested a few places and we liked the sound of the Best Western, after a quick call to the motel by the friendly staff at the centre we made our way to the motel. We had a friendly and efficient check in and made our way to a very nice large room with a spacious en suite. Before leaving reception we booked in for dinner and were told that between 5and 6pm we could partake of happy hour drinks and complimentary canapés in the lounge in front of the fire. It was a chilly day so after a quick walk to stretch our legs it was a welcome start to a very pleasant evening with nice food in pleasant surroundings. This is a motel that we can certainly recommend.

Vicki R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Alan, Sounds like you had a magic stay. Thank you for letting other travellers know. Vicki

"Comfortable and clean"

3
13/09/2016

The bed was comfy, with an electric blanket. The bathroom was clean, heated towel rail and lovely toiletry products. The towels were big and soft. The smell of the room was a bit musty. Quiet and comfortable. The place was well utilised. Otherwise it was all good.

Vicki R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Kristen, thank you for reviewing your stay. Vicki

"Don't Expect Ice in Your Drink"

3
06/09/2016

Ice tray in fridge empty and was dirty. I wanted to make some ice so took it to reception with the intention of getting a clean tray. I was told they don't put ice in the fridge as guests have no way of knowing what has been put in the ice trays (apparently it may not be water). This is a ridiculous statement, how do guests know what is in anything provided - what is in the orange juice provided at breakfast, are they going to make guests squeeze there own oranges???? Bring there own water for tea and coffee, really!! The guy at reception seemed annoyed that I had brought the dirty ice tray to his attention, looked at it and did not even acknowledge it was not at all fit to be used, then launched into the reasons why it was not filled in the first place. Grudgingly went to retrieve some ice cubes for me. I was given ice in an old, empty ice cream container which was not going to fit in the tiny freezer in the fridge in the room, so I guess you cant have ice in your in-room drink. I just wanted to make some ice but was not prepared to use the dirty ice tray. Will mention I have stayed at this property before and the experience was fine, but quite frankly, will not be staying there again. The room we booked was not a cheap room so I am not really impressed with the value provided. Bathroom was beautiful, rest of room ordinary, ice tray dirty.

Vicki R, Owner at BEST WESTERN Goulburn, responded to this review
Hi justdoitcj, Sorry to see you did not enjoy your stay. If you decide to visit us again, just put your feet up and call room service for complimentary ice delivery to your room. Vicki

"A great experience"

5
26/08/2016

From initial contact, to reception to the hotel room and to the Restaurant our experience was great, will stay again. In particular the room was excellent with a great bed and the motel is very quiet.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Allan, Thank you for your recommendation. Vicki

"Exceeded our expectations"

5
23/08/2016

The room was clean, warm, spacious and well equipped with everything you need from a desk to lounge to two fridges. Complimentary water bottles were a surprising bonus and greatly appreciated. Free wifi is included. The beds were king size and very comfortable. The restaurant food was excellent and all staff at the hotel were warm and friendly at all times. There is some ongoing work as the motel is extended but this did not affect our stay. Best Western Goulburn exceeded our expectations.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Robert, Thank you for staying with us. Team Best Western Goulburn.

"regrets, I had a few"

3
16/08/2016

This motel is absolutely lovely. . .HOWEVER, they have a number of rooms I would describe as 'loft' rooms - where the bed is upstairs and the bathroom and amenities are downstairs. Makes for a quiet room in that you don't hear your neighbour using the bathroom at all hours of the night, but if you regularly need to get up to use the bathroom during the night, it's an absolute pain to have to make your way down and back up 14 quite steep stairs and remain half asleep. They had two bar fridges in my room - one which was a fridge full of items for purchase, with a badly placed, hard to read sign advising your credit card would be automatically charged if you removed an item from the fridge. There were two TV's - one upstairs and one downstairs, and of course, the one which had USB ports, was the one attached to the wall, making the USB ports absolutely useless for charging any devices. The air conditioning unit has been set so you can't put the temperature above 25 degrees C. There was no electric blanket on the bed. The alarm clock was a pain to try to reset the time on (I had to ask one of the staff as it wasn't obvious) and lit up the room like a christmas tree. They are also currently doing some building work there so don't expect it to be quiet during daylight hours, or to be able to sleep in. Also, no garbage bin upstairs. Bed was soft. Once I got out the 'spare' doona from the cupboard I was warm enough in bed. Oh, and there was a random sock left in the cupboard from a previous person's visit! Toilet roll holders were ugly in comparison to the rest of the furnishings of the place. Could have done with additional dusting behind TV upstairs, and the toilet roll holders were in need of a clean. Bathroom products smelt divine.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Sue, Thank you for staying in our "absolutely lovely" motel. I have noted on your profile you would prefer not to have a king loft spa suite upgrade. See you next time Vicki

"Highly Recommend"

5
14/08/2016

Perfect in every detail. Service was excellent made us feel very comfortable after a bad experience at another motel down the road. Even though they only had a couple of rooms left we were offered a King size apartment room with living room ,and kitchen.The accommodation was very clean ,modern and comfortable.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Maddie, Thank you for reviewing your stay. Vicki

"Highly Recommend!"

5
12/08/2016

Great experience from start to finish. Arrived Friday morning for a family funeral and was allowed early check in with no worries. Booked 4 bedroom apartment which was a house! Newly renovated, 3 King beds and a single, 2 bathrooms (a spa in one of the rooms), large lounge room, full kitchen & dining area, lovely courtyard with a BBQ. Thank you so much to Wayne, Vicki and their staff, very accommodating throughout our stay. A last minute booking of 15 for dinner was no worries, with a full "Asian fusion" buffet. Breakfast had a choice of continental or full buffet, also wonderful. Late check out allowed us to sit in the sun in the lobby with the family. A massive thanks again, highly recommend and will definitely be back!

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Good morning Capital, I'm pleased to see we could add a little sunshine in your time of loss. Vicki, Wayne & Adam

"Home away from Home."

5
09/08/2016

I received a very generous up-grade on check-in to a 2brm - wish I had bought my family to share the experience and make the most of the facilities...it felt like home. The nice deep bath was a lovely treat at the end of my day - my fav! Very comfortable, clean and modern.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Bubble Bath Capri, A few bubbles at the end of the day is always a bonus. Vicki

"An unexpected and great experience"

5
08/08/2016

We decided to stay the night in Goulburn and by chance looked through the main street options and came across this great place. The motel was booked out but fortunately a cancellation meant that we had a two bedroom apartment with living room, kitchen, bathroom and two bedrooms (very new). There is some ongoing work going on but this did not affect our stay and it was very comfortable, quiet and we ate in the restaurant twice. The food was of a high standard and the service by all staff at the hotel warm and friendly.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Jill, Glad we could make your stay an unexpected delight. Vicki

"A great place to stay"

4
07/08/2016

We had booked into the Lilac Motel just down the road, but took one look and decided to cut our losses and book into the Best Western, who had availability. We ate in the restaurant which had an Asian theme buffet, was excellent value!

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Thelandy, Good to see your weekend took a turn for the better. Thanks for the reveiw. Vicki

"Warm and Comfortable"

4
31/07/2016

Arriving after a long drive for our overnight stay, we were delighted at a quick check-in by the friendly staff. It was a cold night, and to our delight, the room heaters were already on and it was warm and cosy. The room was immaculate and clean, with a large bathroom. Importantly the bed was comfortable allowing a restful night sleep. Great place to stay.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Dianne, Glad you enjoyed our "warm" hospitality. Vicki

"Fantastic stay"

5
24/07/2016

Great room, friendly staff, comfortable bed (most important). I also enjoyed your bistro very much. The buffet dinner was fantastic. First time I had wallaby meat! (much better than kangaroo) The goose was great too, as all the other food.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Michael, It's our last weekend of Highland Winter Christmas Buffet. glad you could "hop" in for dinner. Vicki

"Great stay"

5
23/07/2016

We stayed here overnight on our way to the Gold Coast. It is slightly pricey but what a great place. The room was beautiful and immaculate. We had the buffet dinner and it was brilliant. The next morning we had the buffet breakfast and it was as good. Definitely a place to remember.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Pieter, Thank you for reviewing your stay. Gold Coast sounds like a great place to be in winter. Vicki

"Always clean, great food!"

5
20/07/2016

The Best Western Goulburn is always my first choice if I stay in Goulburn. The rooms are always clean, family apartments are huge and the restaurant has the best breakfast buffet I have come across. Very healthy and great range. Great way to start the day!

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Daniel, Thank you for choosing us.

"A Great Place to Stay"

5
19/07/2016

A great place to stay with renovated rooms, well equipped kitchenette and great heating during the cold months. Excellent restaurant with a delicious menue and friendly customer service. Highly recommend.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Carmen, Thank you for the recommendation. Team Best Western Goulburn

"Great motel"

5
06/07/2016

Stayed for 2 nights as a little get away instead of the usual "Bowral or Mittagong". This motel is probably the best place to stay in Goulburn as it is very comfy, good location, quiet and great staff. Meals are also great. We met Vicky the manager and found her very nice and helpful. Highly recommend this place..

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Dave, Great to see you relaxing on a mid week break. Hope your new business booms. Vicki

"Good quality hotel"

4
04/07/2016

On a recent trip up to Sydney from Melbourne I chose to stop at Goulburn for the night at this hotel. On arrival the staff were attentive and friendly and assisted me with a painless check-in. The stay had been booked based on reviews from Trip advisor and I was pleased with the accuracy. I was able to park my van outside my room easily. The room was clean and very comfortable. It had a well-appointed bathroom with both bath and shower. The bed was super comfortable and I had a fantastic sleep. There was a desk with network point for those on business and 2 tub chairs with a small table to eat at. TV on wall. The wall unit housed drawers containing 2 sets of plates, mugs and cutlery. A kettle was also included and tea and coffee makings. There was also a microwave (which I loved as I had brought homemade soup for dinner and porridge to cook for breakfast) and a bar fridge as well as an extra one for anything I had brought that needed refrigerating. I did have my own bowl which was handy as none were supplied. Next time, I would definitely stay again and would eat at the restaurant. Heating was good too and free internet!

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Ali B, Thank you for reviewing your stay. Vicki

"Surpassed all expectations"

5
03/07/2016

From the phone calls to double check where we were prior to our late arrival, to the friendly and welcoming staff; from the huge three bedroom apartment, to the breakfast and morning newspaper. Best Western Goulburn exceeded the already high expectations we had based on their trip advisor standing. We were stopping over as a mid-way break on the Melbourne to Port Macquarie drive with two kids under 5 and it really was a good decision. The rooms were clean, warm and spacious and there was secure parking (cameras) - which meant not unloading the car and bike racks etc in the middle of the night. Breakfast was plentiful with plenty of options including a number of healthy choices. Highly recommended for those looking for somewhere decent in Goulburn. Unfortunately we've had to cancel our return stay as our car was rear ended and we are now flying back. But we will definitely be back next trip.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Thank you for sharing. Best Western Goulburn.

"Comfortable spacious rooms"

4
03/07/2016

We spent only one night at this hotel, which was located in a good position with easy access to and from the Hume Highway. We weren't looking for 5 star luxury, just a comfortable quiet night and this hotel delivered. Check-in was smooth and efficient. The room was clean and spacious, with comfy beds and a good layout. The bathroom was spacious and functional, with our pet requirement - a separate shower. Overall I'd definitely stay here again.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
We'd love to see you again. Vicki & Team Best Western Goulburn.

"Best motel in Goulburn "

4
29/06/2016

I was given an upgrade to an apartment with a loft bedroom. Large rooms. Very modern decor. Warm. Small kitchen with microwave and cutlery. Beautiful king size bed with amazing pillows. The only let down was no Foxtel and the free wifi speed was terribly slow. Almost unusable in busy times. Definitely the pick of accommodation in Goulburn.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Whodini, Could you let me your room number so we can check free Foxtel in that room. [email protected] Thank you for letting us know. Glad you enjoyed the upgrade. Vicki

"Clean and tidy"

3
25/06/2016

Stayed overnight to attend an event in Goulburn. I had a two level room. If you have bad knees try and get a room that is on one level. Everything was clean, the sheets were spotless and crisp. I didn't use any of the facilities, nor did I sample their menu. A bonus was that they had very good wifi that was free!

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi tdk451, Your knees would love our ground floor easy access units. Hope your event was a success. Vicki

"The best western in town"

4
21/06/2016

I was booked into this hotel though my work and boy was I surprised, the rooms are very spacious with a great comfy king bed and equally as nice bath room. The room is well equipped with everything you need from a desk to lounge to several kitchen utensils. The rooms are well set out with a good flow to all furnishings. Would highly recommend this to everyone to stay as its well price and well worth every cent.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi LTE, Sounds like you had a fabulous stay. Thank you for sharing. Vicki & Team Best Western Goulburn.

"Pleasant stay, great room. "

5
15/06/2016

My partner and I stayed here for 2 nights over the long weekend and we had a lovely time. The room was clean and sized really well. The bed was comfortable, the shower was great and there were facilities to make toast and a cup of tea or coffee. We didn't have any problems during our stay, check in and check out were a breeze. We would stay here again and recommend it to our friends and family.

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Sam, We'd love to see you again. Vicki & the Crew.

"South Coast Adventure"

5
15/06/2016

Well my wife and i went to collect an antique mini car from Cowra from the Central Coast Wyong and decided to to stay at this place on the return. It was a very big drive and when we arrived at 8.30 pm the desk lady welcomed us and assisted us to park our car and trailer.We got un packed and went to the restaurant and had the best meal ever, It was better than good and i'm picky. We headed back to our 2 floor accomodation, I had a great shower and crashed out in the most comfortable bed and woke up at 8.30 am. I am certainly coming back her again. The town has the big sheep to look at but much much more.Everyone is so friendy, Traffic also is courteous. Anyway the staff at our accom were so good, The food the best i have had for a long time, value for money 10 stars. To overseas travellers it is 3 hrs from Hornsby so be ready for long drives across our big country, so much different to Europe. But it's great to count the sheep and see Kangaroos jumping around. This morning we had temps at 6C so a little chilly with fog but this added charm to this magestic city.

"Never accept the house"

1
12/06/2016

We are an older group of three professional ladies travelling together to visit a local friend. We do this often and usually stay at the Mercure (ex-Trappers) with no problems. As our friend has moved to the northern end of town we decided to change accommodation. After reading all the reviews on Trip Advisor about the level of luxury at Best Western, I decided to book here. I initially requested a four bedroom apartment so we would have a room each. This was confirmed online. I then received a phone call to say this apartment was not available and it should never have been confirmed. I was then offered a two bedroom apartment, which would have been OK, but someone would have had to share. I received another phone call a couple of weeks later to say the four bedroom apartment was available so I thought all was going along swimmingly...until we arrived to check-in mid-afternoon. Reception stated they were going to put us in the house. I had no idea what this meant, but it sounded OK. It was not OK. The house had not been cleaned, so we had to wait about 30 minutes. We were offered complimentary coffee. This house was not in the motel complex and was nothing like what was advertised on the website. We had to drive around the block to find it. We also had to drive back to the motel the next morning for breakfast because it was freezing - frost and ice on my car. Far too cold to walk. We all live in inner Sydney in apartments with covered parking, so we are not used to this. The house was awful. There are no other words to describe it. It was an unrenovated 1970's type house - dirty walls, filthy carpet and extremely cold and uncomfortable. They was nowhere nice to sit, so we used the upstairs landing where there was an air conditioner, as our lounge room. The next morning we could not wait to leave. I have a serious illness called scleroderma. I cannot afford to get cold. It was too cold for me to even have a shower as I would have had a Raynauds attack. For $230 I would have expected a much higher level of comfort and not be compromised by my illness (which I usually keep very private). My friends wanted leave after our arrival, which made me embarrassed as I had arranged this accommodation. They hated it. To add insult to injury, when we were at breakfast and we ordered eggs, my friend's eggs did not turn up . As we really wanted to get on the road, we waited half an hour before she asked about the order. Apparently the order had not gone through. The staff were polite and respectful but, frankly, to expect people to stay in that house is an insult!

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Dear Bretlyn, We would like to apoligise for a system error beyond our control that allowed a reservation for a 4 bedroom apartment/house when there was zero availability for that room type. Groups and families find the space and economies of our adjoining 4 bedroom, 2 bathroom homes appealing. I can see this is not what you expected. To avoid disappointing other internet bookers we have making our 3, 4 & 5 bedroom houses available only via direct phone inquiries. Because each home is unique, phone reservations will give us the opportunity to discuss the layout & amenities that best suit each guest. We will still have our 4.5 star 2 bedroom apartments available to book online. Thank you for your tips. Vicki

"Cozy and Comfortable"

4
10/06/2016

I stayed for a total of two weeks during june. I had an apartment unit on both occasions. This has a king bed, 4 singles, toilet, shower, bath, kitchen sink, microwave, toaster, kettle, sandwhich press and dishwasher (note no stove). My stay was comfortable and staff accomodating. A couple of dislikes: The shower drain is a very large metal mesh tile that digs into your feet, bring thongs. The single beds are on a second floor, and excited children love going up and down them, not so good at 11pm at night. On a number of occasions i had to go next door and ask if they could stop as the thumping carries through the rooms. Although there is an enclosed pool, it is not heated. There are also limited parking spaces. Motel has a restaurant, refer to restaurant review. Would stay again.

"A bit of luxury on the Hume"

4
10/06/2016

I was pleasantly surprised at the level of luxury offered by Best Western Goulburn. Our 2 bedroom 2 level apartment was very well appointed with comfy beds, a really lovely little kitchen and a modern bathroom with Mor toiletries! Each bedroom has its own wall mounted TV, along with a TV in the living area, so there were no arguments over who can watch what (a big plus when traveling with children). Close enough to town to be convenient, yet far enough away from the main "drag" to be quiet and peaceful. It has an indoor pool but it was extremely cold. The spa was nice and warm, but my children lamented the lack of bubbles. I will certainly stay here again if I ever have reason to return to Goulburn. Highly recommended!

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Sam F, Thank you for your review. We know families appreciate the pool facilities. A new health centre (pool, spa, sauna, gym) will be built with stage 2 of our current apartment development. Vicki

"A great stopover"

5
30/05/2016

We had a king room near the back which I specifically requested (no 2nd floor above) and it was great for an overnight in a motel room. Road noise was minimal. The room was comfortable and spacious with a small kitchenette and a very large bathroom. The bar fridge was fitted inside a cupboard, a feature I really like because the noise of the fridge during the night is deadened. I also liked the fact that all the mini bar nonsense was in a second small fridge! So I didn't have to empty it all out to fit my things in. There was no electric blanket - it is very cold at this time of the year - but there are two ways to heat the room. They even provided a free continental breakfast. Hard to beat for the price. My extra wish - that luggage racks are provided for two bags (2 people = 2 bags). Why one one?

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Wendy, Thank you for staying with us in Goulburn. Vicki

"Pleasant overnight stay"

4
23/05/2016

We chose to stay at the Best Western Goulburn, on a recent visit to Goulburn. We had the bed and breakfast package featuring a loft style suite which incorporates downstairs section containing table and two chairs, computer desk and chair, and a Kitchenette with mini bar, microwave oven and sink under the stairs. The bathroom features a spa bath with shower above. The toilet had a self closing lid which is a rare feature in most country motels. Climb upstairs to the bedroom which features bed, sofa, and wardrobe. There is a TV upstairs and downstairs. We were happy with the presentation and cleanliness of the suite, except for a small amount of mould around the spa bath and a noisy air conditioner motor in the bedroom area. Parking is available outside each suite's door. It was a nice touch to get the complimentary bottled water and biscuits and fresh milk in the fridge - much appreciated. The breakfast in the dining room was better than average for a country motel, but on the occasion we were there for breakfast, our table was not cleared after each breakfast course and we had to dispose of used plates to another area to make room on our table for the next course. The breakfast staff could be more vigilant in clearing guests' breakfast tables. But the breakfast itself was more than adequate and we were very happy with the food. The only negative was that we found the yogurt containers (glass jars) awkward to eat out of and there was only a small amount of yogurt in each jar.

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Pandd, Thank you for reviewing your stay. Our crew would be happy to organise larger serves of any of our yogurt (or other) selections. Just let them your preference. Mine is the chopped mixed nuts yogurt with Beechworth honey. Mmmmm. Vicki

"Best western motel"

5
18/05/2016

Very clean 2 bedroom apartment. Aircon in every room, TV in 3 rooms and free WiFi also has a small kitchen breakfast facilities. Excellent stay. Very friendly staff. Close to restaurants and has great restaurant on site. Easy access to town. Regards John and Helen

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi John, Thank you for the review. Vicki

"We'll be back!"

5
11/05/2016

Everything we could want staying in a King family room. Excellent restaurant, friendly and efficient service, and a heated pool which the kids loved. We will definitely return for another family weekend in the future.

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Janice F family, Looking forward to it. Vicki

"Nicely set-up, great meal"

4
26/04/2016

Our room was OK, but perhaps a little disappointing. Imagine a typical small motel room of yesteryear which has been well-refurbished and modernised, and you've got a good mental picture. (There are 2 and 3 bedroom suites which would be more roomy at this motel, but we didn't have one of those.) The best thing here was the restaurant. It was a very pleasant surprise with an up-market menu and the quality of food as served didn't disappoint. The premises are at the edge of town so you can't just stroll out the door and find lots of other eating places. If the restaurant was horrible, that location would prove a problem but, as you've read, it was a pleasant surprise to dine here.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Leigh, Thank you for staying with us. Only 4 of the older style units left. They must be quaking in their boots as they have seen all their buddies "retired" to make way for new 4.5 star Superior Units and Apartments. The next "retirement" will be our last 4 original units and pool to make way for the Health Centre wing. My Tip: A King Superior Unit with marble bathroom for a splurge. Vicki

"Book a room with a Courtyard"

5
16/04/2016

Had a relaxing time staying at this place for 3 nights – lots of extra things about the room made it more comfortable (too many to itemize all). Have stayed at this motel before but this time we had a queen bed suite with a small courtyard and it was superb. Very spacious with nice décor, fabulous lighting options throughout including a dimmer switch, huge wall mounted TV, two queen beds, table&chairs, couch and desk plus a fully equipped kitchenette; full size fridge, microwave, oven & hotplates plus a dishwasher. Impressed with the modern fully titled bathroom – very spacious with separate toilet and shower, large mirror with perfect lighting for makeup and the best ever deep oval bath positioned below the fixed glass window looking into the lounge area (could watch TV whilst soaking in the tub). The little courtyard at the rear was a great feature too as you could sit here and have a cuppa (or smoke) out of the wind in privacy and it made a nice view to have from inside the room. Positioned towards the rear of the property our suite was very quiet and relaxing. Location from the main shops was perfect and only a short walk, the staff were very friendly and the optional breakfast in the dining room very good. Small indoor pool and spa on the property and the hotel offers complimentary gym use at a facility close by. Highly recommend this hotel and ideal for a long stay.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi dds, Love those Queen Apartments. I used to watch tele from the tub too! (our secret). Regards, Vicki

"Lovely"

5
25/03/2016

Lovely clean unit. Modern and up to date. Stayed for quick family catch up.we enjoyed the peace and quiet even though it is right in the heart of goulburn. Not overly expensive. Easy booking and checking on and out. Would stay again.

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Looking forward to your next visit. Team Best Western Goulburn

"Passing through"

4
24/03/2016

Quick stop passing through Easter Thursday/Good Friday. Our late hour check in was no hassle. Fantastic service, friendly and accommodating. Stayed in the 2br/2 storey apartment. So much space. Clean and comfortable. Very happy for the price.

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi CM Family, Thanks for calling in. Vicki

"Last minute booking "

4
20/03/2016

Booked on the net as coming into Goulburn. Very friendly welcome although confusion with our booking as we had paid for breakfast but booking info did not reflect this . Staff sorted. This out. Our room was king bed and unfortunately the suite was two stories with bed upstairs and bathroom downstairs which is inconvenient. Apart from that room was clean comfortable with great facilities. Spa bath with shower over .bed comfortable with choice of pillows. The breakfast was extensive and generous. We will continue to stay here when travelling through Goulburn but book a room on one level.

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Susan, Thank you for your review. We have lots of room styles, so check out the descriptions for your perfect match. Safe travels over Easter. Team Best Western Goulburn.

"Autumn Menu"

4
02/03/2016

The very first night of the new Autumn menu. Staff were very helpful and excited, the food was nothing short of sensational, great value for money. Lovely setting and mood. Great experience, would definitely recommend

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi WrayWray, Thank you for the review. Hope you can make the American BBQ buffet commencing April. Team Cascades.

"Beautiful night"

5
29/02/2016

A lovely, clean, comfortable room with beautiful, white linen and well presented, delicious food in the restaurant. Very easy to find on the main road into Goulburn and lovely, helpful, friendly staff. AND they had hot chocolate in the mini bar!

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Annetteh, Chocolate is always a winner. Happy Easter. Vicki

"Good accommodation."

4
29/02/2016

We booked a two bedroom self contained apartment here whilst staying for the week end. It was clean and tidy, had ample cooking utensils, crockery, cutlery and dish washing liquid etc. The bed was comfortable and the unit was quiet and was very spacious.

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Fetch101, Thank for spending the weekend. Vicki

"The second visit"

5
27/02/2016

What a great place, the rooms are great, the staff friendly and helpful. Unfortunately I did not book on our return trip to Melbourne and was unable to secure a room, but will not let that happen again. Great place everyone should stop there.

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi J & K, Nice to see you again. Vicki.

"Average for the price"

3
27/02/2016

Middle of the range motel, clean modern bathroom, comfortable bed, good location on the way into town from the Sydney end , nothing exceptional. Not a lot of parking when towing a trailer, parked out front on the road.

Adam R, Manager at BEST WESTERN Goulburn, responded to this review
Hi Allan, Parking outside rooms is only designed for a standard car only. We have some longer vehicle options as well as our restaurant car park. Happy to assist next visit. Team Best Western Goulburn.

"Couldn't of been happier!!"

5
26/02/2016

Booked online at about 11pm just after a place to sleep after travelling for 3 hours on our way to Canberra. $160 for a very spacious, modern and extremely clean suite with 2x queen beds. Kitchenette was great, even had a dishwasher. Complimentary water bottles were a bonus. Huge bathroom with shower and bath. Free wifi with great connection. Small private courtyard. Was VERY impressed with this place!! Special mention to the housekeepers, rooms were absolutely spotless. Could not of been happier.

Adam R, Owner at BEST WESTERN Goulburn, responded to this review
Hi Ej47, Hope you will be able to stay longer next visit. Vicki

"Best Seafood Buffet"

5
24/02/2016

Amazing seafood buffet at the restaurant 'cascades'. A great selection of cold and hot seafood options. Plenty to choose from, oysters, crab, prawns, mussels, pipes, fish, calamari. The cheese platters and dessert bar were just as good! Delicious quality food! Wonderful service :) yum!

"Nicely presented, friendly staff"

4
20/02/2016

We didn't make the booking online but just turned up.. But of a mistake, don't do that! So what I thought was $140 per night became $180 per night including hot brekky, room was great (what we paid for) lovely bathroom with marble throughout.. Spa bath with MOR snow gardenia toiletries supplied.. Complimentary bottles of water and bikkies.. 2 tvs, one downstairs, one upstairs, and took DVDs which is always good, free wifi, silent effective air conditioner, lovely, new furnishings.. Also had a indoor general use spa and pool.. Walking distance from shops.. Brekky was great and catered to dairy free and gluten free well. Highly recommend

"Lovely Motel"

5
20/02/2016

Spotlessly clean and spacious room. Staff very friendly and welcoming. Nice restaurant and bar, heated swimming pool and spa, we were disappointed that we couldn't stay longer to enjoy all the amenities. The buffet breakfast was beautiful.

"Very Good Hotel"

4
14/02/2016

Hotel was very good clean very nice decor. The resteraunt was excellent and had a very nice meal. The hotel offers breakfast from 5.30am which is great for those with an early start. I was in Goulburn on business and would stay at the hotel again.

"Good value for money "

4
14/02/2016

Room was clean, neat and very spacious. Set up was a little strange as the bedroom was upstairs in a loft with the kitchenette, lounge and bathroom downstairs. Stairs were pretty steep (a little scary in the middle of the night when I needed the toilet). Wouldn't recommend that style room for anyone older or unsteady on their feet. Facilities were great! Lovely clean bathroom Kitchenette was great - well equipped and modern Loved that you could park right outside our apartment, so convenient. Great location in general - 15 minute walk into the main part of town where there's plenty of restaurants/pubs/shops

"Return visit"

3
31/01/2016

Our previous visit was excellent in all respects, this visit not so good. We are pleased to see the premises being renovated with the street appeal being improved. This visit we had a lower unit in a 2 storey block with noisy upstairs tenants, corridors & pipe work. We were looking forward to dining at the restaurant because of our past experience there and the managers assurance it was even better. We perused the menu in the unit and decided to dine elsewhere while the food may be very good the prices are more for trendy inner city Melbourne or Sydney.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Wayne, Thank you for visiting us again. Maybe ask about one of our accommodation & meal packages next time. Safe travels. Vicki

"Short stay"

4
31/01/2016

Hotel was clean, comfortable and convenient. Building works next door were not noisy but did detract from the aesthetics marginally. A broken air-conditioner had a replacement available but was a bit too noisy for night-time use when needed. Did not use any of the facilities. Otherwise a nice hotel.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Amichaeld, Thank you for reviewing your stay. I hope you can enjoy our new facilities when completed. Vicki, Wayne & Adam.

"All good but noisy, inefficient air conditioner spoilt stay."

4
29/01/2016

There is a lot of construction & renovation happening on this site so we understand that there are going to be some inconveniences, however the air conditioning in our room was not working, so a temporary portable unit was installed. This was noisy & totally inefficient making the room quite humid & stuffy. What surprised us is that we were charged the full rate, where a discount would have been appropriate in these circumstances. Everything else was great, bed very comfortable, pillows fantastic, quality linen & products. Staff were friendly.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Middydee, Thank you for the heads up. Could you advise your surname or room number so maintenance can check for problems. Vicki [email protected] ph 02 4821 2422 xtn 163

"home base for Summernats 2016"

5
26/01/2016

This being our 2nd year we have stayed here as we enjoyed it the first time. Rooms had everything we could ask for and the room was always clean. Fantastic service from all staff. When a tv would not work the staff had it fixed straight away no waiting. With a onsite restaurant with a well planed menu for all meals with great service staff and chef. Can not wait for our next stay here and would recommend anyone who is looking for somewhere to stay in Goulbourn.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Narelle, Great to see you again. Only 11 months till Summer Nats 2017 Vicki

"Comfortable "

3
25/01/2016

Newly renovated, the hotel was clean and comfortable. We had a loft style room which was like a small townhouse. The bathroom, kitchenette and lounge downstairs and the bed upstairs. The slight downside was that you could hear the neighbour's air conditioning and the water pipes at all hours. The restaurant was great - reviewed separately.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Thanks for staying with us Tracey, Appreciate the review. Vicki

"Coming Home"

5
22/01/2016

We travel from Paynesville to NSW quite regularly and find Goulburn to be an ideal stop over, after a long drive. The Goulburn Best Western is very comfortable, clean, modern and it is our preferred place to stay on these long trips.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Barbara, Great to see you again. All the best for 2016. Vicki

"excellent service and quality"

5
20/01/2016

I have been coming to this hotel for three years. The rooms are amazing everything you require. I am a sales Manager so it is important I am fully rested. The breakfast is amazing and they are able to do a special room and breakfast rate. Babbington's the on site restaurant is beautiful. They have a chef who has been here for years and is always changing the menu as to food that is in season. I would recommend anyone coming to Goulburn to stay here. :)

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Jocelyn, Thanks for the thumbs up! Vicki, Wayne & Adam

"Pit stop on our way home"

4
16/01/2016

Stayed one night in a twin double bed room on our way home from Port Macquarie to Melbourne. Room was modern, clean and well equipped. Kids loved the pool after a 7hr drive. Beds and pillows are very comfortable... Enjoyed a short walk into town and dinner at Workers Club!!

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Alex, Thank you for spending some of your holiday with us in Goulburn. BEST WESTERN Goulburn

"Fabulous service and fantastic apartment"

5
15/01/2016

The staff were very friendly and helpful. We were made to feel very welcome. We had a two story apartment which the kids absolutely loved. The apartment was very clean and luxurious. The restaurant was good and there was a heated pool. Reception also gave us additional towels when they heard our children wanted to go swimming.

PropertyManager77, Manager at BEST WESTERN Goulburn, responded to this review
Hi "Mia" and family, Really pleased we could make our stay special. Travelling with any sort of special needs can be a chore. Isn't it nice when people have the no worries, we can do that attitude. Vicki & Team BEST WESTERN GOULBURN

"Very memorable stay for me, my wife and her Guide Dog "Mia""

5
14/01/2016

Very pleasant and helpful reception staff. Restaurant staff were co-operative and friendly and the food was of high quality both for dinner and breakfast. Reception staff also took the time to re-check our bill and effect a refund of an overpayment I made due to my last minute changes to original requirements.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
:) from us too. Vicki

"Wonderful!"

5
13/01/2016

After 2 long days of driving from Brisbane to Melbourne, we stopped in Goulburn and had a wonderful experience here! Room service meals were better than some 4 star resturants, staff were very friendly, bed were like sleeping in clouds, large bath was fantastic and all the facilities were wonderful! Certainly one of the best hotel stays I have ever had!! :)

PropertyManager77, Manager at BEST WESTERN Goulburn, responded to this review
Hi Kat from Queensland, A little luxury to break your long trip was an excellent plan. I hope you can call in again in 2016. Vicki & Team BEST WESTERN Goulburn

"Rooms are Wonderful"

4
13/01/2016

Best rooms microwave, sink really good television.I love the bathroom design. Beds are really comfy with a really good selection of pillows. Staff are friendly and arranged for me to be changed to a single level room to accomadate my ankle injury. It should have been a 5 only the refried bean nachos i ordered from room service, was overcooked and had no refried beans, i located 3 whole beans no mashed beans just salsa with huge pieces of onion. Couldn't taste the chèese as it had been cooked for too long.and the serve of sour cream was to small. Take the meal out of the stay and it would have been an easy 5.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Lainie, I'm sorry the nachos let us down. They will be on my personal menu tonight for review. Hope your ankle is on the mend. Vicki & 3 Tasty Chefs

"Goulburn Stay"

4
12/01/2016

Stayed here for 5 nights and found it very comfortable. Place was under construction but they worked well around it and it didn't have any effect on our stay. The bed was too soft for our liking, but was very clean and would stay there again

"Newly built Motel rooms with a boutique feel."

5
12/01/2016

We were placed in a newly built section of the Motel that replicated town houses. The modern amenities were both functional and boutique. The modern kitchen area had a stove, oven, dishwasher, full size fridge and cooking utensils for those planning a longer stay and wanted to cook their own meals. The room was immaculately clean and was spacious and so was the gorgeous bathroom. The shower pressure was fantastic and the beds and pillow were comfortable, making for a great sleep on long day trips. The split air conditioner was fantastic. Free WiFi and Free Foxtel (limited channels). The staff were friendly and informative. There was a restaurant attached to the motel but didn't dine there as went to the Soldiers Club for a meal and to watch a sporting event on a sporting channel that was not included in the room Foxtel channels. Easy access to the Highway. Insufficient parking spaces. This may be due to tradesmen sharing rooms but having more than one vehicle. However the motel was clearing some land next door to construct some more parking. The pool was small and crowded with children. Location of pool in the centre of the car park made it dangerous for young children to cross the car park to the room. Needed to drive to Town Centre as a little too far to walk. They do require a security deposit on arrival. Would recommend and definitely staying here next time we travel north.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Toni, Thank you for reviewing our property. Vicki, Wayne & Adam

"IMMACULATE!"

5
12/01/2016

It is rare these days to find a motel that ticks all the boxes but this one does. We had a King Loft Spa Suite. Downstairs has a work station for laptop, huge TV, 2 chairs, kitchenette and bathroom with magnificent spa bath and 2 hand basins. Upstairs a very comfortable king bed with another TV and split system aircon. Everything was spotless and well appointed. We ate at the inhouse restaurant and found all staff to be friendly and attentive. All food was nicely presented and served with a good selection of meals from which to choose (and I am a fussy eater). We had a swim in the pool but found the water was rather cold for us. Checkin and checkout were both pleasant and we had a good chat with Vicki on leaving. Highly recommend and we will stay again when travelling that way.

"Comfortable, friendly staff but small scary details"

3
09/01/2016

All was nice: I was in a comfortable room with a big bed, clean toilet... But I had a disgusting surprise. I found a spider on my bed and I felt so scared because the most dangerous spiders are in Australia!! I decided to kill it with my shoe and then I went to reception to advert about that, asking for another room to stay that night and they said me that they hadn't more free rooms, so they gave me an insecticide spray to solve it!!! I couldn't belive that it was true!! But I'm still alive! Hehe As far as I'm concerned all was nice there and I recommend this hotel in spite of the aforementioned scene.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi MGarraza, Thank you for your bravery staring down the wee beastie. Enjoy your holiday in Wild Australia. BEST WESTERN Goulburn.

"Theives"

1
09/01/2016

Paid for the room at check in and was informed about a $100 security. The security wasn't mentioned at booking but wasn't too bothered as they assured me it would be deposited on checkout. Three days later still waiting for my $100 deposit. Funny how you can stay in places all over the world with no problem but manage to get ripped off in your own back yard. Have rang them twice and they just blame the bank. Don't stay here. Third world rip off, first world disgrace!

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Dear thecityflyer_34, Our experience is that banks may take several days to refund funds guests accounts. I hope your bank has credited the refund we processed at check out by now. If not I can take a photo of the refund transaction with date, time & approval code and send this to your mobile phone. We apologise if the delay has caused you any concerns. BEST WESTERN Goulburn

"OVERALL-AMAZING , HIGHLY RECOMMEND"

5
08/01/2016

This hotel is amazing. We were only there overnight but they accommodated us very nicely. We arrived after the reception had closed and to our convenience they had a "late checkin" do it yourself screen. Stayed in two bedroom apartment. Beds were very comfortable and so were the pillows. Shower pressure was amazing. We needed the wifi password and that was only available at reception. We sent them an email and within 5 minutes we had the wifi password. Very quiet and in good location. Highly recommended

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Elli G, Thanks for the review. We are in the early stages of building even more of your favourite apartments. Safe travels in 2016. Vicki

"$100 deposit"

3
02/01/2016

I booked one night stay for 4 adults and 2 kids cost $265 in December 2015 through bookings.com apparently no deposit and free cancellation I used a debit card with no money in it to book the room just in case they got greedy and wanted to help them selves early well they rang me two days prior to us checking in saying my card had been declined oh really, so they wanted another credit card so they could get hold of my money nice and early so I gave it to them, when we arrived they demanded another $100 and my drivers licence (welcome to Goulburn) under the guise of some sort of security pretty sure they already had my credit card details if I was to drink one of their over priced bar fridge items. just a bad experience with this greedy place and instead of the management replying with their standard answers about the $100 deposit rubbish maybe they could actually listen to what the customer wants and get rid of it. None of the other 5 places we stayed at made us pay $100 for nothing.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi arsaw, Thank you for your 2nd review. I'm sorry our security procedures have made you uncomfortable. On the upside you enjoyed your family accommodation, Our world in hospitality has changed a lot since we purchased our business in 1980. Back then we could leave keys in doors for late arrivals, only commercial travelers had credit cards and there were no internet bookings. Each time our family business has been a victim of fraudulent activity we have reassessed our security. Sadly, we recently experienced our first stolen credit card used to purchase accommodation via an internet site. Our b.c payment policy of "The total price of the reservation will be charged at least one day prior to arrival" is to assure there are sufficient funds in the credit card used to make a booking and to avoid no-shows. We would like your help. Together we can make life difficult for online criminals. Wishing you a wonderful 2016. Vicki & Team BEST WESTERN Goulburn.

"Spacious and clean"

4
25/12/2015

Stayed here for one night over Xmas period visiting family. Booking in was so friendly and efficient. The room was spacious and clean with everything you need especially for a short stay. The bed is heavenly and the room so big. Again a lovely well appointed bathroom with shower and separate bath. Including great toiletries. There is a bit of expansion going on which did not affect the stay. Great place. Checkout also a breeze. Would recommend. Free wifi a definite bonus.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi aldavril, Thank you for staying with us over the holidays. Best wishes for 2016 Team BEST WESTERN Goulburn

"3 bedroom apartment"

3
24/12/2015

Staying in a 3 bedroom apartment for the holidays with the family. It is good that they have apartments available for families. But the apartment is a 5 minute walk from reception. The driveway right up to the door is full of pebbles which makes it hard to walk on especially if you wear heels. The layout of the bathroom is badly done though. Have to twist around on the toilet just to reach the toilet paper. But the bedrooms are nice and comfortable. But would be nice if they had bins in rooms. The kitchen is nice enough and suits our needs as a family.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Elisa, Thank you for staying in one of our 3 bedroom houses. Lots of room for a large family is always a bonus. Wishing you a happy 2016 Vicki

"Beautifully renovated, comfortable and clean place to stay"

5
23/12/2015

I wasn't expecting much from a Best Western, and the place was in the middle of renovations when I arrived, but the ground floor unit I stayed in had been renovated and was very nicely kitted out, especially for a small country town Best Western! I'd be happy to go back any time. Convenient location, after hours check-in capability (including "just turn up" style automated check in). Despite being on main road, design means that the units are very quiet - lovely bed too!

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Merry Christmas Jaffle, Thank you for staying with us in Goulburn. BEST WESTERN has members in small regional areas as well as capital cities so we have a range of star ratings within our group. Because of this BEST WESTERN has recently segmented their properties. In Australia we have BEST WESTERN, BEST WESTERN Plus & BEST WESTERN Premier. Next year BEST WESTERN America is introducing more levels internationally to cater for the changing offerings in accommodation styles. When our renovations are complete we will certainly be looking at moving to a premium BEST WESTERN level. Safe travels. have a happy new year we hope you like our new look. Vicki & Team BEST WESTERN Goulburn.

"Great Value for Money"

4
19/12/2015

We booked a suite on the first floor. It was well appointed, and the beds were comfortable. Considering the tariff I felt the room to be of very good value. We noticed an odour when we first entered the room. We traced it to the shower drain. I spoke to reception, and they dealt with my complaint in a swift manner. The smell would probably not pervaded the room as it did originally if there was better ventilation in the shower suite. Also, given the size of the entire suite, the toilet cubicle could have been a little more spacious. Even being fit and capable as I am, I felt uncomfortable with virtually no room to move once the door to the toilet was closed. I must say that the design flaws, although they did detract from the experience of our stay, they did not detract from that experience by much. Over all, the suite was very nice and very good value for money.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Good morning Peter, Thank you for your review. Wishing you a Merry Christmas. Vicki

"Good value and quality."

4
13/12/2015

A very handy motel to the center of Goulburn. The King unit we had overnight was obtained at a very good price and was found to be spacious and spotlessly clean. An upstairs spacious bedroom over a small lounge/kitchenette area with a work desk and TV and large bathroom downstairs. Access to the upstairs bedroom may be a little issue for the elderly or infirm or if one was to perhaps overindulge a little in alcoholic beverages. The stairs are quite steep and with the bathroom being downstairs a bit of care has to be taken to negotiate at night without lighting up the whole unit and waking all occupants. Maybe a little more thought with that design but certainly no deal breaker at all. I'm sure there are other easy access room options for those who need them as it is a fairly large complex. The bed was extremely comfortable and the air conditioning was quiet and efficient. when combined with the cleanliness, price and access to town via a quick 5-10 minute level walk, Best Western Goulburn ticks most boxes for either an overnighter or extended stay. The motel was easy to deal with for bookings and the gentleman on the desk was both efficient and friendly. We didn't eat at the motel so I'm unable to comment on that aspect. There is a glassed in pool available which looked inviting as well. Parking was fine for even the most challenged of parking lot negotiators. Happy to recommend and certainly happy to revisit. Well done.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Mr Powers, Thank you for your review of our King Loft Spa Suite. You are absolutely correct. We build all our ground floor units and apartments with easy access to the unit and bathroom. More are on their way in 2016. We would love your thoughts on those. Merry Christmas. Vicki & Team BEST WESTERN Goulburn.

"Very good stopover"

5
11/12/2015

I stayed here after visiting the Blue Mountains. Was very happy with the room, with the exception of the internet connection (that seemed to be the constant during my trip). I did not go to the restaurant. For the rest, there are more than enough positive other reviews of this hotel so that I do not have to detail again, trust the other reviews :) I would definitely choose this hotel again if back in the area.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Andre, Thank you for staying with us. Wishing you a Merry Christmas with family and friends. Team BEST WESTERN Gouburn.

"Absolutely Fantastic stay Customer service second to none"

5
02/12/2015

Arrived on the first night of our first ever family holiday with our 10 minth old. Stayed in room 120. Room was spacious sleek modern and spotless! All the amenities you need for a travelling family microwave fridge (& separate minibar) sink kettle and toaster! The bathroom is amazing! Again spacious with huge bath and shower Plenty of room to put up a cot and still move around and some chaors to relax on. Staff here are amazing Super friendly, accommodating and just completely lovely! Make sure you go to the Cascades restaurant (on site) during your stay. The food is unforgettable, beautiful cocktails delicious coffee and desserts! Cannot recommend enough! Will definately be back!!

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi LnS, I've always thought we have a pretty amazing team here. Now you have made it official. It's nice at the end of a days travel to have someone help you with the little extras..especially when traveling with a new family member. We start our Summer Menu on Wednesday. Hope you have a chance to sample it. Wishing you a Merry Christmas & wonderful 2016. Vicki & Team BEST WESTERN Goulburn

"REVISIT OF A FAVOURITE"

4
02/12/2015

We have stayed at the BW Goulburn previously and were impressed by the facilities so we decided to stay again. Although there were extensive restorations occurring, they were unobtrusive. The room was great, very comfortable, room service was prompt, the restaurant for breakfast was excellent and staff very friendly. We will stay again if travelling in the area in the future.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi John from Moe, Great to see you again. We are pretty excited about the changes. New apartments, Lobby, Reception and Health Centre from our inhouse team. They are able to schedule works after check out and before check in so we do not inconvenience our guests. We look forward to your thoughts on the new look in 2016 Vicki, Wayne & Adam.

"Surpassed expectations!"

5
24/11/2015

We stayed at the Best Western Goulburn recently to attend a family wedding. The reception was held there, so we decided to stay there as well. The premises are undergoing renovations at the moment to upgrade the ageing facilities. What a pleasant surprise then to open the door to a very large and obviously recently refurbished room. It is so nice to have plenty of space to stretch out and not feel closed in. Everything worked well and the comfort level was very high. I would thoroughly recommend this Motel. Don`t be put off by the renovations. It is a small price to pay for excellent quality of the rooms.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi DonnyG, Thank you for your understanding with our face lift. Superficial renovations did not give us the product we were looking for so we have been gradually rebuilding our entire property. It's a costly exercise for our family business. As you could see we have staged it in small affordable sections. This is our biggest stage yet and involved pulling down the front wall. Locals can now see what we have been doing behind the scenes for many years I'm amazed at how excited and supportive they are. Thanks Goulburn and thanks DonnyG

"Family trip"

5
22/11/2015

Perfect room set up.Heaps of room with the upstairs loft.Comfy beds.Excellent value for money.Shower had a floor repair at some stage and metal grate was a bit uncomfortable. We stayed at motel in Manly in a room three times the price and this is on par with it.

PropertyManager77, Manager at BEST WESTERN Goulburn, responded to this review
Dear grum064

"A wonderful night in an utterly wonderful motel"

5
09/11/2015

We arrived at the Best Western Goulburn on Tuesday 8th September 2015. It was cold and raining at the time, but when we arrived inside our motel room, we forgot all about the weather outside. It was really lovely, clean, luxurious and spacious inside, and we were able to park our car outside the door. We ate at the motel's restaurant, and enjoyed a good and delicious meal. Our bed was comfortable, and we enjoyed a very good sleep. The staff were very friendly (Goulburn is a very friendly town!!) and we'd have to say that our accommodation was far and away above average. Juliana and Shawn, Port Macquarie, N.S.W.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Juliana and Shawn, Thank you for loving us! Vicki @ BEST WESTERN Goulburn

"A grade accommodation"

5
31/10/2015

Very impressed with this business. The rooms are ultra modern and prestige. Huge bed, stone bench tops, extravagant bathroom and professional and knowledgeable staff. No expense has been spared in the room fit out. 5 stars.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Blake, Thank you for reviewing our business Vicki

"As good as any 4.5 star hotel in Sydney"

5
25/10/2015

This was our 4th stay at this establishment on our return trip from Sydney. We like the location as it allows us to spend the day in Sydney then head to Goulburn late in the afternoon for the trip back to Ballarat the next day. I have always found the reception staff pleasant even when under pressure when busy and this was no exception. This hotel is currently undergoing renovation of some of the remaining rooms however those that have been renovated have been done to a high standard. Our room of choice includes 2 queen beds, well equipped kitchenette (full sized fridge) and very accommodating bathroom. The beds are very comfortable and linen is of a good quality. We have never heard any outside noise therefore the sleep quality is excellent. We didn't try the restaurant at night however noted it appeared well patronised. We did have the cooked breakfast which was enjoyable. The only negative, and it's only a small one is the price is at the higher end for motel accommodation ($195/night). Having said that, it's still cheaper then most lesser quality HOTELS in Sydney. We will certainly return on our next trip back from Sydney.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi TobsDad, Your return visits are a wonderful compliment to our team. Thanks You Vicki

"School holiday's"

3
02/10/2015

Tried booking this place on line but alas booked out. Phoned direct & they still had rooms, pretty common for these establishments to do this & their perogative. Upon arrival reception was very busy, the normal credit card details & was billed an extra $100.00 for incidentals ?? wasnt going to argue. Entering our room noted the lack of furniture but aa bloody big computer desk, @ lounge chairs & 2 fridges 1 contained alchoholic drinks worth a great deal of money & the other as exokained in jthe compendium for the house guests. Seperate bathroom with spa. Something missing ?? no bed it was upstairs with the rest of the lounge setting, something missing ?? the only loo was downstairs, right handy for a pee during the night !! Overall was very disappointed with the layout & furnishing, the price was over the top too. Upon checking out the next morning requested the $100.00 be credited back to my account & given some cock & bull story that basically said no-one asks for that, asked how does 1 get it then ?? Will it be automatically credited ?? advised only if you ask for it to be. Too confusing for me, but eventually it was credited.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi IanB, Thank you for staying in a King Loft Spa Suite. King bed, sofa and 2nd TV in the loft bedroom. Living room,& corner spa bathroom downstairs. I's sorry you did not enjoy your accommodation. We also have lots of ground floor easy access units. Because some web sites are not live with our front office there maybe a delay of several hours before we receive booking notifications. To avoid overbooking we need to withdraw inventory from those websites as we are approaching full occupancy. 4.5 star properties are required to provide an extensive mini bar, hence the separate refrigerator for guests personal use. Incidentals pre paid are refunded in cash or by card at check out. Incidentals pre-authorised are released by your bank. I hope you enjoy the rest of the long weekend/holidays. Vicki Rabjohns.

"Wonderful room but unfriendly staff"

4
01/10/2015

I was lucky enough to stay in one of the 2 floor refurbished rooms for a night. It was very clean and comfortable. The desk for work was great and being able to sleep upstairs seemed to help me sleep better. The bathroom door was a tight squeeze with the long bench in bathroom. The front desk staff weren't friendly at all but the room was a highlight for me.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi TripsL, Sorry to see you did not find us welcoming. I hope we can change that next visit. Vicki, Wayne, Adam & Team BEST WESTERN Goulburn

"Happy to recommend"

4
29/09/2015

If you're looking for a place to stay on the way to Wombeyan Caves coming from Sydney, look no further. Best Western Goulburn offers presentable rooms with all you need. Bath tubs a hit with the kids with fountain styled bath heads, giving parents a much deserved break. While the pool is oddly placed in the middle of the car park, it offers a chance to have a dip and enjoy the hot tub. We would have preferred a "bubble switch" for the hot tub and in turn creating a spa, but again, happy that we could enjoy the hot water to relax and unwind. We booked one night that became two.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Mr Devereux & family, Thank you for choosing us. The pool is a big hit with families all year. Bubbles will have to wait. We are building 2 more apartment wings. Between them will be our new health centre. Pool, spa, sauna & gymnasium. Bilss. Safe Travels. Vicki

"NICE & TIDY"

5
29/09/2015

A great place to stay in Goulburn, staff are very very friendly, and make you feel as if you are welcome. the restaurant was excellent, serving a filet steak that was grilled to perfection. At the end of the day, the spa was relaxing.

"Disappointing room but breakfast great!"

3
27/09/2015

The hotel has two ages of room and sadly we were in the old rooms which definitely need an upgrade. It was a family room (queen and single bed) and the bathroom was very cosy. We had to complain about the queen mattress but the staff took a look and swapped it for a new one which allowed for a much better second nights sleep. Some members of our group were in the new wing and there was no comparison - spacious room, fab bathroom and more luxurious by far. The staff were very friendly and the buffet breakfast was great. Very convenient for the centre of town and Goulburn's attractions.

PropertyManager77, Owner at BEST WESTERN Goulburn, responded to this review
Hi Vanessa & Mr. 267, Glad to see our crew could help with your problem pronto. We have a few lower rated rooms left for travelers looking for a bargain but not for long. Our team is already removing these to make way for 2 more 4.5 star apartment wings and health centre. Can't wait. Vicki