My reservation and my points
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A Memorable Hotel Experience
A Memorable Hotel Experience
Your reservation
Pillows were great fluffy and squishy. Bed excellent and warm and very comfortable for myself and husband who has a back issue. Bathroom was an amazing size with a massive shower. The towels were of excellent quality. The staff that I dealt with were very knowledgeable.
We were exceptionally pleased with our stay from the rooms, staff and restaurant. The rooms are very clean and comfortable. We have stayed in a lot of Motels over the years but Best Western Plus at Goulburn is our favourite by far. We will certainly refer this motel to family and friends.
King spa room, excellent, room to move, great armchairs to watch tv. Quiet surroundings, no road noise. Will stay again when next passing through Goulburn. Walked to city centre. Counted five EV chargers. Used chargers to top my Tesla from twenty percent to one hundred.
Spacious clean rooms. Comfy beds. Easy after hours checkin process. Jacqui from reception was very friendly and helpful with making the booking and providing all instructions needed for a late check in. Great location. We would definitely stay here again.
As soon as you walk in the room, it's quite impressive, all very neat and tidy with plenty of area for motorcycle paniers and clothing. The ensuite is heated and again very roomy. The kitchenette has all the bells and whistles with longlife and fresh milk supplied, Another relaxed stay at Goulburn.
Lovely place to stay, always my first pick in Goulburn. Room service and restaurant are always a plus. Beds are comfortable, rooms are also quiet and bathroom facilities are always clean and well stocked with everything you need. Toaster & kettle always good for an easy breakfast
I highly recommend this hotel! We were provided with a bright, happy, and informative welcome. Thank you, Jacqueline. The room was clean and comfy, and the meal in the restaurant absolutely superb. We have stayed in other motels in Goulburn, but the Best Western Plus beat them all hands down.
The best place to stay in Goulburn by far!! Thanks to Jacky and the lovely chef who made us so welcome at 9 pm at night…even brought our meals to our room!!!! Superb food, followed by a nice warm bath in a huge bath…then off to sleep in the comfiest bed ever… Huge clean, modern room with easy parking and the BEST customer service you will find. thanks so much for being there….we will definitely return book on our way back up north in a few days 🙏🙏🙏🙏🙏👩🏻💻
Our 2 bedroom room had kitchen/bathroom/lounge/balcony at entry level (which was first floor), with stairs up to two separate bedrooms. All rooms were generously sized and very clean with crisp bed linen. Welcoming staff at desk on arrival and departure. Is located in the north, but it turned out to be walkable when there was not an uber or taxi to be found (it was a very busy weekend in town). Our room felt like it hadn't been used in a while, but we were very comfortable thanks.
After a long day in the car, the room was a welcome relief. Fantastic for a family of 5. King bed downstairs and the 4 singles upstairs made for a great night sleep. Staff were great and accommodated our needs. Just found our ‘go to' when heading to sydney
The room exceeded expectations- bed very comfortable, fluffy pillows, clean and hot hot shower. Perfect location close to town but in a lovely quiet neighbourhood. Reception staff Jacqueline very helpful and friendly. Highly recommend!
Very kind and would recommend to friends and family will be staying there again with my team of plumbers if and jobs were needed to do in Goulburn take the time to stay at best western plus Goulburn ask for 8 grove st and enjoy home away from homegrown
The room was enormous, very clean and modern. The staff were extremely friendly. We stopped here on our way from barooga to Sydney, would definitely recommend and would stay again. Great price as well, very central to the main street which was fantastic
Great hotel, we had a lovely night stay here, the rooms are huge, very comfy beds, lovely & clean. The staff were really friendly & helpful. We had dinner in the restaurant, the meals were delicious & almost all menu items could be made gluten free which was awesome. We ordered gluten free & had no issues. It was a really great stay.
Great accommodation, great night sleep as beds are very comfortable. Perfect spot for a rest between destinations. ……………………………………………………………………………………………………………………………………………,……………………………………………………………………………………………………………………..😊
Comfortable, clean and spacious. We stopped for one night on our way from Cold Coast to Melbourne. After a long drive we really appreciated the spacious room, the comfortable bed and the modem bathroom. The room was super clean. Easy check in and check out. Friendly stuff.
We had a king superior that was very spacious and clean and comfortable to relax in after a long drive. The staff were great to deal with and accommodating to all our requests. Had a very filling meal in Cascades restaurant and we will return again when in the area.
Lovely and clean,. The staff were very helpful and welcoming. Nice quiet location. I would stay there again with my family. The restaurant food was beautiful. There menu didn't give it justice. And parking was very easy straight outside the unit. Overall a pleasant stay
Great place! Good condition and worked well for the all the family. Upstairs room for the kids which was fun. The front reception was very helpful. The heating worked very good on the winter night. The temperature dropped outside to -1c. Definitely worth the stay
Another weekend at Best Western in Goulburn. Our usual family suite, two bedrooms with a small living space. The beds were marvellous, linen perfect white and clean. Pillows were just great with a selection on the beds. Kitchenette had the basics and bathrooms had decent quality toiletries and fluffy white towels. Lovely staff etc and amenities. We just can't go past this place. Middle of winter 0 degrees but the rooms have lovely heating too.
This was our second time staying there and it was once again a great experience. The most important- it fits our family of six very comfortably. Great value, had everything we needed. Looks great, clean and fresh and kids just love the loft bedroom!
Very impressed with the whole set up and kitchen area. Bathroom was Beautiful. Room was inviting and warm on arrival. The couch and footstool were very well received after a day of travelling. The beds were clean and fresh smelling. I don't think we were wanting for anything.
Stayed in a king , spa loft room. It was fabulous! Bed was great, not too soft, Pillows just right. Room was of good size, especially the bedroom which has a lounge and another TV. Lady at reception was lovely, and very welcoming. Parking was easy and spacious Would stay again no worries
Excellent motel in every way. We stayed in a family room with 5 adults and there was plenty of room, good chairs, huge TV, very well stocked kitchen (even a sandwhich maker and plenty of crockery etc), big bath and bathroom, plenty of storage and room to move, easy 2min drive to town, quiet, comfrotable, warm. Can't fault it. Thank you!
Great service. Great food. Great value for money. Definitely would be coming back. Very clean Very modern. Nice big bath. Air conditioning in every room. Great location. Awesome views of the mountains. A lot of parking. Great room service. Friendly staff. Big bedrooms.
Rooms are fantastic beds are comfy Amazing reception staff awesome bar staff and an amazing chef! 😄 food was so delicious. Thank you all for a wonderful time an enjoyable stay. Plus it's got a kids play room in the restaurant so while you enjoy a drink at the bar kids can go have fun
Stayed in room 115 with fabulous disability shower - the best. Great air con, bed comfy, loved the wing back leather arm chairs, breakfast Monday morning was great. Nice that we when we asked for ice on check in we were given a bowl - but disappointing there was no jug or bottle for us to fill to put in fridge for cold water. Will return.
Excellent room as usual. Heating turned on for us, so we arrived to a cosy room. Rooms are well prepared and spotlessly clean. We have an overnight on the way up and back when we are heading north. One of the best motels on the road. We would highly recommend this motel for travellers.
When on business trips in Goulburn, I always Stay at the Best Western, it feels like home. Warm, comfy, clean environment with exceptionally friendly staff. Beautiful bath and shower with great pressure and very comfy beds. Highly recommend. Food and wine is excellent.
We stay at the Best Western in Goulburn about 4 times a year. It's our absolute favourite place to stay in Goulburn, so much so that if it's booked out, we try to come another weekend rather than staying elsewhere. The rooms are clean and well appointed. We love the huge baths in the bathroom and the rooms with multiple bedrooms are perfect for families. The staff are always so pleasant and helpful.
Staff were helpful and friendly from the first phone call 8 hours away. Nothing was too hard. Accommodation was excellent with great facilities. Dinner at restaurant was pleasant and prices were AOK. Amazing frost on the car when we woke up in the morning. Had a 4kw charger for EV as a bonus
Very comfy and convenient perfect for stopover , room is super spacious and modern. In house restaurant and bar is very convenient. Spacious parking easily accomodate larger vehicle when travelling in larger group. Price is very competitive and bang for the buck
First time staying there, and was recommended by others . We were running late for check in and they rang to see where we were and stayed on to wait for us. Awesome room and facilities. Staff were excellent. Food was great! and excellent happy hour pricing!
Nothing too hard for them. Asked to be further away from the laundry - no problem, changed my room straightaway. Really comfortable bed - don't usually sleep well in motels when away from home, but here I slept like a baby. Dinner and breakfast fantastic - good range of choices and delicious. Friendly staff. Been coming here for years. May not be the cheapest in town, but by far the best!!!
Everything was amazing!! From the ease of checking in to the quality of our rooms. The kids had so much space and have asked if we can stay again. Everyone had a very comfortable sleep. We will definitely stay again next time we pass through Goulburn. You won't be disappointed booking here.
Personal touch was amazing as staff asked about our anticipated check in time and when we arrived our room was warm and cosy because they had turned the heater on in advance of our arrival. Room was extremely spacious, clean, fabulous bed and fluffy pillows. Definitely the motel to stay when visiting Goulburn.
Huge room, huge bathroom very clean. Would recommend staying there if travelling. David very helpful and friendly. We rang and spoke to David between Sydney and Goulburn to book the room phone started to dropp out but he caught my name and said he would hold it till we got there.
Friendly chap on check in. He rang me earlier in the evening to ascertain my check in time. Easily accessible EV charger, clean quiet room. Warm comfortable bed with a couple of different choices of pillows. Situated in a convenient location
Great place for families travelling for sport! Goulburn was freezing but the room was so warm, very clean and comfortable beds! dinner and breakfast great, and free Tapas during happy hour at the restaurant was a nice touch - staff all super friendly and helpful!!
Extremely comfortable and enjoyable place to stop after a long day of travel. Great amenities for a large family with separate living space for the kids, large bathroom and simple kitchenette facilities.
My partner and myself both thought it was nice, clean and a great place to relax. Thank you for having us best western plus. We will be back in the future for sure. We look forward to seeing the end results of the renovations that are currently happening.
Amazing the room was amazing so spacious , beds were great food is so delicious , great service aswell beautiful staff great atmosphere
Stayed at the Best Western in Goulburn for an overnight stay the room was nice and clean good night sleep was had on the king size bed.Food from the restaurant was top notch.staff were so friendly and helpful. Will stay again. Even had a happy hour
We had two nights in room 511, a ground floor room. Beds were comfortable, pillows also comfortable and all were clean. This room has an oven, a two burner stove top, mircrowave, toaster and kettle. There was a proper sized fridge & freezer. It is more than what you'd expect from a motel room, you could cook meals instead of eating out. Toilet and shower was clean. This motel is on a busy four lane highway but you'd never know it - they must have double or triple glazing glass for the windows. We noticed no traffic noise at all when sleeping, you can only hear it if you open the back sliding door and go out into the little private courtyard. The reception staff were polite.
Very comfortable stay. This is our second stay at Best Western Plus Goulburn and we can't fault it and very much appreciate the ammenities such as the full kitchen. The rooms are clean and the beds comfortable and spacious. We will definitely stay again.
Once again, Best Western Plus Goulburn have given us a great night in. ‘Do yourself a favour' and try the Pork in Hoi Sun Sauce when you're next in town. Streaming to the TV was too tricky so luckily we had a laptop and HDMI to watch a movie connected ‘Old School'
We arrived after midnight and the after hours check in process was easy to follow and well explained. The room was clean and great for our needs with a kings size bed and four singles. Perfect stop on our way south on the Hume highway. We would definitely recommend.
Just love staying, peaceful, comfy bed and pillows and beautiful food at the restaurant. Highly recommend to anyone staying in Goulburn. Bathroom is beautiful and rooms are really large with everything you need when staying away from home.
Fantastic Room and Facilities, great location being a good walk to town. Reception staff pleasant and professional. Rooms were neat and tidy and modern with a well thought layout and loft bedroom. I recommend to anyone looking for an enjoyable stay.
Clean, modern, always helpful. Great place to stay & great food. We have a group booking including a group dinner every year & have never been disappointed. Easy parking. On main road but not noisy. Great to deal with & good prices. Friendly Thanks
Everyone of the staff were friendly and helpful. Will definitely recommend to other friends. Great place to have meetings and conferences. Rooms were well maintained and very large. The bed was very, very comfortable - got a great night's sleep.
Great place, room was wonderful, staff were all amazing and the entire stay was great. 10/10 will return. We went for breakfast at the Hotel and it was great both mornings we went. The staff were all very friendly and willing to assist whenever needed. Accessibility to everything was great and the location is easy to get to. Overall very happy with our choice for the weekend stay.
I made a quick last minute stop travelling through to the coast , Great shower, friendly staff . Had an issue but it was dealt with quickly. A little noisy with a cart or similar being pushed around outside just after 7 but otherwise very quiet . I would stay again
Perfect stop over point. We stayed both on the way north and heading back down south. The staff are fabulous and very helpful. The kids loved there room and beds and enjoyed the space and cleanliness. I couldn't recommend it any more heartily. We will stay there again for sure.
Very comfortable, tidy modern rooms. All areas of the room very clean. Reception staff very friendly. Travelled with three children and booked a family suite. The children had a separate sleeping space away from parents. The layout of the suite is very well designed for families.
i was urged by the management to give this place another go - which i did on a rcent trip to sydney... well not much has changed... our room was smelly and dirty. sorry but my advice is to look to others...
Good room, nice staff, decent value for money after offered discount over the phone. Bathroom and shower superb! Like a middle eastern hotel. Was surprised by the quality of tiling there. I take note of those things! Noisy air con in our room though.
Comfy beds, spacious room, luxurious bathroom and full kitchen with oven, stovetop, microwave and full fridge. Kids loved it and even said “This was the best motel room EVER!” If this is what best western plus has to offer … I'm impressed!
Clean and spacious room. Beds very comfortable. Loved the kitchette with larger fridge and cooktop. Desk was perfect to do some computer work. We did hear thumping from upstairs room and loud water noises. Otherwise it was an enjoyable stay
excellent as usual .... Room cleanliness and hygiene was first class. Very quiet location and close to CBD. The breakfast is great and a wonderful . My only concern is in being asked to complete this survey that I am required to submit 200 characters.
So clean and comfortable, loved the courtyard that our room had as well. Very comfy beds and the block out curtains made the room so dark that we were able to sleep in after a long drive. Loved the option of the Room service breakfast as well.
Amazing room with 2 Queen beds, kitchenette and enclosed courtyard. The bathroom was huge. The room was modern and clean. Very friendly and helpful staff. Accommodated a special request with no issues. We will be back. Thank you.
The room was very large with table and chairs and leather chair with footrest there was a microwave which was handy and the bed was very comfortable. The bathroom was huge and shower was good. Parking for car at front of room. There is a restaurant although we did not eat there.
Always great service very friendly and welcoming . Great rooms lovely furnishings and fabulous baths...easily the best in Goulburn. Great resturant and room service, mini bar in room ...easy parking ...really what more do you need?
The check in was wonderful with lovely Jacquie. She explained everything very thoroughly to us. The bed was comfortable. The pillows were good also. The room was spacious and clean. We will be back for sure.
To start, the checking in process was easy and welcoming, the apartment was clean, tidy, warm with very comfortable sleeping arrangements. The staff are very professional polite and lovely nothing is a problem.
I love staying at Best westerns as the beds are always so comfortable and the rooms are always spacious. The added bonus we weren't expecting was that the room service dinner we was AMAZING! The quality of the food, flavour and portion sizes was exceptional. Highly recommend this motel and restaurant.
Very easy to book online/ phone. Very comfy night stay in Very clean rooms. Restaurant is nice to enjoy a meal. Always easy to just pull in and have a good night stay and enjoy a meal with family or friends.
Check-in was very good and easy, Bed was very comfortable, i don't think the design of the shower grate is good, it was very bendy and was extremely uncomfortable to stand on.. Otherwise the stay was good,
my stay was great, the daily housekeeping kept the room comfortable and fresh. Being there for work it was great to have the option of a packed lunch delivered to the room each morning. highly recommend!
I needed to come to Goulburn to be with a dying family member and the professionalism and support of the staff at best western was deeply appreciated. They were just so helpful and allowed me to focus on what was most important. I would recommend them to anyone
Nice quiet location with a really nice room and awesome bathroom with a spa bath. Easy parking and close to everything you need. If you get food from Ban Thai you will not be disapointed!! It has an awesome Massaman curry.
Everything is lovely during our stay! Staff always willing to help and sort out the best deal for the customer, helpful and trustworthy. Everyday routine clean is way beyond my expectations. Professional and pay attention to the details. Easy to access the parking. That's important for travelers. Room stay warm during the winter, don't even need heater on. Overall, will choose here again for next business trip and highly recommend to the others!
Great room. Loved the bath with the window to watch tv. The room service dinner was amazing. The staff at at reception were super helpful. Would definitely stay again. Loved being able to open the windows for some fresh air.
The room was amazing and spacious. Unfortunately our spa stopped working, but that was no one's fault. It was a little pricey but with a family of 4 was ok. I loved the two bathrooms and fact it had Free Tesla Chargers.
Great double room which was spacious, clean and comfortable and had a lovely patio. Went with my family (7 and 8 year old) on our way through and they loved the room. Exceeded expectations and would definitely recommend :)
A comfortable bed, with the basic amenities at hand. We did want dinner on the Sunday evening, but the restaurant was NOT open. We had chairs we could sit on, the bathroom was spacious and clean. The pillows were good, mattress was firm enough without being too hard. the airconditioner worked quietly, and we would be happy to stay again if we are even in the area in the future.
The rooms and bathroom were impressively clean and comfortable. Large lounge room, bathroom with spa, and toilet downstairs. Upstairs was a very roomy bedroom and wardrobe. There was a steep staircase to upstairs which may be an issue for some people. A comprehensive breakfast was available and the Big Breakfast was all freshly cooked and quite good value.
Great p[lace to stay, would get anyone to stay here as it is a true 5-star experience. Food is great staff very friendly. fellow travelers are also happy. local staff from my work go there for meetings and out for tea .
We always stay here however I think it's due for a refurbishment as the rooms are outdated. No mini bar, some of the furniture does not need to be in there, toilet difficult to use as there is minimal clearance from door to where you are sitting. Perhaps place pictures on the wall to showcase the beautiful historical area instead of some of those irrelevant paintings
Lovely staff, fantastic food. Happy hour $5 beers and yummy canapés then great dinner. Comfy king size bed, spa and helpful facilities; included a microwave, and toaster, which saved us money. Warm, clean and cosy. We will stay again. Thanks!
The room was one of the best family rooms we have stayed in. There was a full kitchen, huge upstairs area with king single beds for the kids and a nice king bed with mini lounge for us. The staff were wonderful and we had an awesome dinner at the restaurant. We will definitely be staying again
Beautiful recently renovated extra large rooms catering for big families (2 adults & 4 kids). Although renovations/building works are still underway the cleanliness of the rooms and facilities are exceptional. This is our 3rd stay at this motel travelling for sport so to have access to a laundry is prefect. Will definitely stay again.
The room had a Noisy heater which kept us awake most of the night and struggled to heat the room as outside was below zero . No Electric blanket , No spare Blanket , No shower cap . suppose to be a King Superior Unit and cost $169 for 2 adults . Manager apologised by email but it was a horrible experience .
This was a last-minute stop on our way back from Melbourne. The room was modern and big with lots of space for the 4 of us. All the staff were helpful and friendly the restaurant's food was delicious. Would stay again.
Everything was great. Staff very accommodating. Room comfortable and clean. Our only problem was having the bathroom downstairs from the bedroom which was unavoidable. Restaurant food was fantastic and we only had a short wait before it was served.
It would've been helpful to have a toilet in the same floor as the bed. The room was very clean and comfortable. Bathroom was amazing but would have lived a toilet upstairs as negotiating those stairs during the night were an issue.
Room was very good, excellent parking. Staff were polite and knowledgeable. Service was outstanding. I have no complaints only compliments regarding my recent stay. I will be staying at Best Western again.
Overnight stay for my partner and I. Came to town to catch up with friends... wish we had more time in the room as it was very nice. The spa bath was nice and the large shower space was perfect. Already looking to book again for our next trip back to Goulburn.
Great room. It was very spacious! The room was clean and had good amenities provided. I would definitely stay here again on my future visits to Goulburn. The staff were very friendly, helpful and accommodating - especially Jacqui! Thank-you!
Good location close to everything, TV system is a bit idiosyncratic and time consuming to set up, a more user friendly system would be helpful to access all the movies etc etc. I have not encounted a system like the one in my room at other similar hotel/motels.
We had a really great night here. Everything was clean. Bathroom was beautiful and toiletries provided were lovely. We all loved the fabulous bath. The split-level apartment was perfect for our family of 5. Our kids were very excited that they had their own big room to share and we liked having a seperate space too. We look forward to our next stay.
After driving all day I was looking forward to the spa bath. When I opened the door and saw that leather seats, upstairs bedroom, 2 large smart tvs, I thought I was in heaven! I am only sorry that I'm here for only one night.
Room was large, clean, quiet and bed very comfortable. Cascades restaurant was unfortunately closed for renovations, but we look forward to trying it on a future visit. 3 Tesla chargers plus at least one other EV charging plug we noticed was also great to see.
I called up during a busy period of school holidays. I was driving back from Melbourne and wanted to overnight in Goulburn. Also had an Electric Vehicle and wanted to charge it. Best Western had one room left, and they were able to fit me in with all my requirements. I will call these guys again on my next trip.
Huge room and courtyard.. Great to walk into a spacious place after a day on the road and just relax..... The deep bath helped with this and the comfy bed.. The staff were very helpful even though we came in quite late
We booked this hotel at the last minute on our travel home. It was great to be able to book directly and the staff were very helpful. The rooms were very well appointed and the bed was amazingly comfortable. The staff were helpful at all times and we were greeted with a warm hello I would go back to Goulburn just to have a weekend to enjoy the comfort of the room, spa and fluffy pillows! I look forward to the Reno's being complete so we could have dinner on site Well worth booking
This motel has always been good and it just keeps getting better,Vicki and Wayne took it over many years ago and have turned it, (in my humble opinion)into one of the best motels in Australia.I stayed often before I retired and look forward to staying there again in the future.
Great hotel for a stop over and for a longer term stay if looking to explore the Goulburn area. Prompt check in. Good sized rooms and well appointed. Pillows & Bed were fantastic after a day driving. Easy to get into and out of but no traffic noise from the road.
We stayed for one night as a stopover in a long trip. The room had to large double beds, a modern bathroom and a small kitchen. Everything was clean and presented well. The kids loved the bath and all slept well as the beds were comfortable. Our only negative would be that the air conditioning unit was quite loud. We would definitely recommend this motel and will stay again next time we are in the area.
First impression is that the rooms were very clean and the bed was really comfy. Location wise the Best Western is an easy, flat, 10 minute walk into town which was perfect to stretch the legs after a long drive.
The transportation is very convenient, the room is very spacious, the facilities are great, and the staff is very friendly and enthusiastic. Very close to the commercial street, shopping and eating are very convenient. highly recommended
Lovely rooms, friendly staff, close to everything you need. We found the bds to be extremely comfortable, and the rooms were very spacious and clean. We loved that there is a stove top so we could cook instead of costing us money for takeout.
Exactly what we needed for our stopover on the way home to Newcastle from Melbourne. Clean and comfortable with lots of space in the room. We had the family room which had four single beds upstairs so our kids took their pick. No arguments! Thanks
Great central location walking distance to shops. We stayed in a split level suite which was perfect for a young family. Kitchenette with fridge, sink and microwave was also very handy. Staff were super friendly.
Our room was better than expected. Newly renovated, clean and comfortable lovely bed and pillows Quiet area. Plenty of parking. Easy check in and out. Lovely friendly staff, and great breakfast. Fresh fruit
We had an overnight stay on our way to Sydney and had good service and good accommodation The place was well located and was walking distance from the centre of town I made the booking via AirBnB but served by Best Western personnel at their reception
Stop over night on our family Xmas pilgrimage was made very comfortable with comfy beds, ample space in the room (Queen Studio) for two adults and two kids and a delicious late dinner in the attached restaurant (Cascades). Super friendly staff topped off our visit.
The room is clean and fully equipped including the kitchen. We liked the TV as it has chromecast and we can stream from our phone and cast it. Our room was on the ground floor and parking was accessible. Checking in and out was also quick and easy. Will come back again.
I stay in a lot of hotels in Australia and overseas for work and the rooms and service here rival the best 4 and 5 star ooom anywhere. The service is fantastic, exactly what you think of in the country and the room facilities are perfect. We have been so pleased with staying here.
Amazing family room. One of the very best. This sets a new standard for motels in Australia. The room is like a resort room in Asia. Spacious, great beds. Well designed & modern. Oven, microwave, dishwasher, small bar fridge and a big fridge too. I could live here. I might.
Room is clean and big, very good value for money. Also saw ev charger available! Place closed to shop and other attraction, friendly staff. Bed is clean and comfort, shower is strong, spa is great. Well come back again in future!
We had a great stay awesome for whole family to stay together ❤️ plenty of space with everything we needed . Plenty of off street parking, Cafe and restaurant on site, room service too, staff were extremely helpful and friendly
Best Western Goulburn is a great place to stay. All the rooms are clean and tidy and well appointed. Service as always is excellent and the restaurant is great. The food is delicious and the muesli in the morning is awesome.
My large room was very well equipped and spotlessly clean. Everything worked as it should. The bed was especially comfortable. Service was good. Dinner in the restaurant was of a high standard. I could park very close to my room. The motel is not far from the CBD.
The rooms are always very comfortable and Clean, this is always my preferred motel in Goulburn. Smart TV, dishwasher, air conditioner office station and both bath and seperate shower are all standard in my room. I will certainly stay here when I need accommodation in Goulburn again.
Clean, spacious, comfortable double room with kitchenette and small courtyard. Lovely service. Onsite restaurant with decent menu. Children enjoyed the playroom and equipment. Parents enjoyed a quiet dinner.
5brm house was perfect for our family needs the beds were so comfortable as was the couch, it was very clean and a lovely large home with everything included for a wonderful stay. Mum had the best sleep all holiday in the super comfortable king bed
Firstly I have to commend the helpful, friendly staff. We arrived to find we had a room with stairs (which we find hard to manage now) but were quickly transferred to another room which was everything you could wish for. We only stayed overnight but with all the facilities (oven, fridge, microwave etc) you would be comfortable staying for a lot longer. It was quiet, very comfy bed, good shower and extremely clean. We were also assisted in the parking of our small trailer - really nothing seemed too much trouble. Also enjoyed a lovely meal in their onsite restaurant, Cascades
We only stayed one night, one night too many. The room smelt so bad how could anybody sleep. The room smelt of smoke. The guy staying in the room next door just stood at his door and smoked cigarettes all the time. Bathrooms need upgrading, cost of the room was not cheap at all Rate was $190.00 for the night
Would definitely recommend to anyone staying in Goulburn. Convenient, quiet and clean. Loved having a restaurant onsite so we didn't have to go anywhere after our day at the races. Plenty of space and heaps in the way of amenities!
Was a very last minute trip called and was able to book for our family of 5. Very helpful as always. We definitely will continue to stay here. Rooms are always very clean staff are always friendly and have gone above and beyond for us on previous stays. Would have to say these guys would be the best to stay with in Goulburn for sure
Just visiting the Bull Rodeo from Canberra. Very close to town. Clean and smart room . Very friendly helpful customer services. Sat in the bar last night with a night cap in front of the fire. Would definitely stay and recommend.
Thank you a great stay. As always everything is perfect. Bed comfy/tea coffee sugar milk all supplied/ 1 wine glass?/ towels bath mat /clean & tidy/ small heater & Air conditioning very toasty/ Carpet does need a good clean
Great stop on our family road trip from the Gold Coast back to Melbourne. Large room with two king size beds, a small kitchenette and sofa. Plenty of room to accommodate our family of 4 for the night. The extremely trustworthy and helpful staff contacted us regarding our sons Fitbit which he left behind in the room and promptly sent it to us in the post.
Home away from home. One night stopover on our way to Canberra. Very peaceful location. Clean and spacious home. Only issue was the hot water ran low at night when attempting to take a shower for some reason. It might be due to the hot water tank running low from previous guests as we certainly did not use much hot water after we arrived. Left this feedback with reception when checking out. Apart from that the home was perfect for our needs.
Great amenities, parking was outdoor so no issue for our tall vehicle. Very clean and spacious, and our room had a nice view of the war memorial monument on the hill. We booked the 2 bedroom which was up a set of internal stairs, then it was split level within the apartment. Stairs quite steep but all in all was a lovely stay, very quiet.
We always stay at Best Western when we travel to Goulburn, as staff are freindly and very proffesional The rooms are comfotable and alway clean, Resturant food is very nice and like to later check out,
The rooms are lovely and clean with good amenities and comfortable beds. The staff were friendly and helpful. It is close to the many venues and shopping, the noise was minimal. It was overall a great stay.
From the time we booked to departure the staff were excellent. Very welcoming when we arrived and arranged copies of docs I required (as MC at a wedding they were important!). Great room, restaurant and overall presentation. Highly recommend. Steve an d family
I was traveling from Newcastle to Canberra and needed to stay in Goulburn for business, The road was taxing due to the heavy rain. I thought of the best Western and so i phone them for a room., They are always friendly and accommodated my wishes for a downstairs room, due to me carting my work gear laptop, printer etc etc. The lovely feeling of being in a warm clean room was great after the long rainy trip. The lunge was comfortable and they always have a small desk set up at the windows to work on.
A exceptionally presented room. It was spotless, spacious and having 2 levels created a great space for the kids to unwind answell as the adults. The marble bathroom with waterfall tap was a hit! The beds were super comfortable made to perfection with plenty of towels, and extras! We usualy stay at resorts but needed a one night break and we were pleasantly surprised at the quality of our room. Would stay again!
We loved our stay my daughters enjoy the room . The service was exceptional and the room was very clean and tidy the bathroom was beautifully renovated and nice big bath I would definitely recommend this to others
Was very very nice with amazing comfort.. reception ladies were so easy to deal with and accommodating..shower, beds, Court yard and kitchenette were all perfect for our short stay.. price was competitive for the star rating.. very impressed
King spa suite was spacious, comfortable and clean. The bed was very comfortable, the spa was relaxing and water temp was amazing, with the booking process all smooth. Staff very friendly and helpful. Highly recommend and will definitely return when in Goulburn..
The place was very clean and perfect for an overnight stay after a long drive Jacqui from best western plus Goulburn was amazing from my booking to helping with a very late check in, I believe she went above and beyond for my husband and I Thank you Jacqui!!!
The king bed was very comfortable, room was clean and spacious,(we had a king spa room) ,and the staff were very helpful and polite.Happy hour at the restaurant was great and the meal later was good.We would stay here again
Our room for our overnight stay was comfortable, clean with everything you need. The booking process was straight forward with friendly staff. There is a great restaurant on site, with a good choice of meals, in a pleasant setting and all for reasonable prices. Would definitely stay here again and recommend to others when looking for accommodation in the Goulburn area.
Extremely helpful, polite and friendly from initial phone call to check out. Room was spacious, spotless and well appointed. Very comfortable beds. Dinner to our room was great and still hot. So quiet.
just stayed the one night whilst travelling from Melbourne to Brisbane. Was great to have the restaurant on site, for a nourishing meal and an early night, before and early start the following morning.
We stayed in one of the apartments and it's was awesome.. Fit two families perfect and room upstairs for the kids.. Rooms were clean the internet was great and restaurant was awesome.. Great and friendly staff..
The room exceeded all expectations. Extremely modern and fresh and it had all the facilities you could possibly need. The motel itself had a magnificent restaurant and staff couldn't do enough to make sure our stay was a positive experience
Very clean. Great family room. Awesome breakfast for the family! The kids loved the upstairs room with all the beds. Bed was comfortable and pillows soft. Staff were welcoming and accomodating, Bath was luxurious and the kids loved it. The room had everything we needed.
Rooms were clean and very spacious. Beds were comfortable, nice and spacious shower! Room came with a full kitchen and had all the utensils, double cook top and a large refrigerator. Room had plenty of tables & chairs and large cupboard.
The check-in was really easy and central location convenient. The kitchen facilities were great. We enjoyed the comfy beds, homely environment, friendly staff, lush bathroom products, and LOVED the Villeroy & Boch bath!
Loved our stay. We had a 2 storey spacious 2br apartment for a couple and adult son. And the same price as some of the lamest motor inns where we were jammed in together at locations on our long drive to the Snowy Mountains. We got a kitchenette, including a dishwasher and full fridge a modern bathroom and cloudy comfy beds. A smart TV, free wifi, and a full restaurant. The staff are lovely and there early and late. Well done Best Western Plus, Goulburn.
We stayed in a larger room and were very comfortable. There was plenty of space and the kitchenette was well equipped. The extra space makes it easy for people with mobility issues to stay there. The signage is easy to miss so we had to go around the block but that is a minor inconvenience. The Wi-Fi was very good.
Great room, tidy and clean. The bath was a great bonus! We loved our visit. Even with two queen beds, the room was still huge. The kitchenette had everything we needed. The small courtyard would be great for the warmer weather. We will be back!
Best Western Goulburn staff received us with a smile and very helpful, friendly manner. We got in late on a stormy evening and were welcomed into the restaurant with extra effort taken to meet dietary requirements. The room was spacious and had everything we needed for a very comfortable stay. Would definitely stay again.
Great service, lovely room, reasonable price. Very happy with how lovely the rooms where, bathroom was a good size. Easy to find and wouldn't book anywhere else, dealt with an amazing worker which made the visit worthwhile.
The room was huge. It had a table to eat at plus a separate desk for work. A two seater lounge and a modern bathroom. Private outside Courtyard. Handy location with well presented friendly staff and plenty of parking
I have stayed at this motel previously a couple of times over thirty odd years. So returned for a night on trip back from Melbourne, Although we had one of the older rooms still comfortable. Meal in restaurant well above expectations. Not often that you can get Gluten Free Fish and Chips! Staff very friendly and welcoming.
My family had a one night stay here, upon arriving the staff were more than welcoming and helpful with advise on places of interest. rooms were neat and tidy, beds very comfortable. we ate at the restaurant which was the best part of our stay. staff were lovely and the food was great. we have no negative comments to add for this place.
Been staying here for year, its our choice hotel when we visit Goulburn to use Wakefield Park and Pheasants Wood race tracks. Always friendly check-in staff. Rooms are huge and beds are comfortable. The bathrooms are generous, some even have baths or a spa! Double glazed windows means you dont need to use the heating the whole time, even in below 10 degree temps. Plenty of parking for cars with trailers and rarely hear any noise from outside or other guests.
We stayed in room 505 which I think may have been in the new block. Room was spotlessly clean and well equipped, and service at reception was excellent. Staff very friendly and helpful. Beds were lovely and comfy. Excellent value and we would definitely come again.
The room had plenty of heating, a must in Goulburn in winter. Comfortable bed and massive shower and beautifully decorated. Very quiet and would highly recommend. Within walking distance of restaurants.
We have stayed a couple of times for work and personal travel. Always great welcoming staff and rooms are spacious, clean, and really comfortable. Great heating in winter, beds and pillows are excellent.
As usual the best motel on our annual migration to QLD great room very well equipped, microwave, toaster all the usual. Makes it so much easier at breakfast for us with food allergies. The king size bed is as good if not better than the one at home
Very professional service and polite and helpful room was very clean staff helpful offered options for dining as thirs was closed due to covid convenient to shopping area to pick up essentials we left a phone charger in the room and to get that sent back was to be a very difficult exercise for the staff so we decided to just let it go and buy a new one Thank you
Was expecting a typical room with a Bed, and Table and 1 Chair. Never stayed at a PLUS Before. Room was excellent, very clean, well equipped, modern. Everything in the room was first class, and the staff we approachable and helpful. Much more than I expected. Well done all round. For a country town this motel totally exceeded my expectations, and I regularly stay at Major City Hotels around the country.
Very comfortable, spacious, quiet, friendly and has a restaurant that delivers to your door! Highly recommend the 2 bedroom king room, with sofa bed in lounge if required, bedrooms are up stairs (very safe) and the lounge room, on the lower level, is huge! The only draw back with this room is there is only 1 toilet and its down stairs, so cross your legs!
great venue ---- upgraded dining facilities that are amazing. room so clean and attention to all details necessary. Accommodation is certainly 4 star. very well presented motel in an excellent spot close to CBD of Goulburn
The room was comfortable, warm, and very spacious and clean. I had the king loft room where the living areas were downstairs and the king bed and wardrobe and a lounge and large TV were upstairs. Downstairs had a TV, bathroom with shower and spa, small bar with sink and tea and coffee and fridge. There was also a table for eating and table and chair for office work. All round everything you would need.
Great motel to stay at when on the road. The room was very spacious and clean. It had a great bathroom and kitchenette, plus a little courtyard. The heating was a little hot but easy to turn off and also great for anyone who doesn't like the winter cold. The reception stayed open late for us and were very accommodating as well.
Hairs wrapped around bath jets, heater didn't work properly so kept having to move downstairs in front of the one that did to get warm as it was 4 degrees. Bedding/spare bedding not clean and the food is too expensive to bother. Only nice part was the staff, they were lovely.
The Best Western is a beautiful spot to stay when visiting Goulburn. The room service was so quick, and soooo tasty, followed by a spa....I slept like a log! I HIGHLY recommend you stay there too! The staff go out of their way to make your stay enjoyable too.
A warm and helpful answer to our call. Great facilities and lovely staff. Dinner was delicious. A beautifully warm haven on a very cold Winter's night. Would be happy to make use of our complementary upgrade next where looking for a place to stay.
Amazing customer service from booking through to check out. Gorgeous, clean room, perfect for weekend get away. Delicious meals from restaurant with prompt room service. I have a registered assistant dog and felt completely welcomed, while other venues I tried to book with had been discriminatory. Highly recommended.
The Queen Apartment was clean, spacious and with all the required amenities. Enjoyed my stay with the family. My Family enjoyed a lot as the room was warm and the kitchen was clean with all the utensils needed.
My wife and I over the 50 plus years have stayed in motels all over the world and we can't think of many that come up to the wonderful accommodation here at Best Western Plus Goulburn. From the first experience with check in and our dinner and happy hour was excellent in all ways
The new wing is a significant surprise in comfort and amenities, the host team were very professional and friendly. Our room access was protected from the elements and vehicle noise via an air conditioned foyer.
Wow!!! What an amazing room. I travel around the state and this is one of the nicest there is. Service, room service all excellent. Easy parking, convent location into town centre and the bathroom in the king suite is so luxurious. 10/10 ....
The hotel room was huge and clean and well presented. The beds were very comfortable too. Having full kitchen facilities was a life saver travelling with kids. We'll be back the next time we're in Goulburn.
Great pace to stay in Goulburn ^ would defibately stay ther again. Rooms were spacious with king beds & large bathroom area and very deep bath. Good space in shower area & in the room we staued had office desk & chair. All very good.
A work trip that was like most others, arrive and book in, to my surprise the staff were very welcoming and they gave a real sense of personal service. Facilities were excellent and extremely comfortable. Definitely worth another stay next time I'm in town.
We booked this from the Hotel Website and we booked a Spa room as we do enjoy a few Luxuries . At check in we were greeted by the very Friendly receptionist . She informed us that we had been given an upgrade . We thanked her while she proceeded with the Check in . I casually asked if the Up grade included a Spa . We were informed that it did not but the Room would be Bigger . I told her that we would like a Spa that we had Booked . It took a few minutes but eventually we received the Keys to our Room. The Room we booked was a King Loft Room with Spa . On entering our room , there was a small Lounge Room with a good size Flat Screen TV . 2 Arm Chairs , an Ottoman and a Work Desk. Stairs leading up to the Bedroom . A sink , Microwave and 2 Fridges . The Larger Fridge contained an Automated Mini Bar . This works so that if you remove any thing from the Fridge you are Automatically Charged to your Credit Card . There is a Sign inside to this effect . The 2 nd Fridge contain Milk and an Ice Maker . There was a Sliding Glass Door to the Bathroom . The Spa was a Small 3 corner Spa . A bench with a Washbasin . And a Toilet with soft Closing Seat & Lid . The Bathroom did Feel Cramped and the Lounge was also quite Compact . Upstairs there was a bit more room to Move . The King Bed was comfortable . The Smart TV took a bit of understanding how to use it as there was no Compendium in the Room . Also , although they had an onsite Bar & Restaurant there was nothing in the Room to indicate that you could order Room Service or Breakfast . or even a Menu . We felt there was no welcoming features available and Guest are left to work things out for them selves . It could be so much better with a few changes and having Guest information in the Room is vital but this seems to have been overlooked .
We had great service for breakfast in the restaurant and room service for dinner. Minestrone soup was delicious and breakfast was appetising.and well presented. Bed was very comfortable. Enjoyed a movie on the TV.
A great sized family room. We were very comfortable, the pillows are amazing! We were travelling with a trailer & staff helped find a place to park it onsite which was wonderful. Room service dinner was delicious & there were plenty of options. We will definitely stay again when in Goulburn.
The room we stayed in was modern and well furnished with comfortable beds and a great vibe. We had a tasty dinner at the restaurant and the staff where very pleasant. We will remember our stay and we will be back!
We always stay at this motel when we are in Goulburn. The staff are friendly and can't do enough for you. The rooms are a good size and are very clean. The motel is less than a kilometre from the main street. This motel has expanded over the years but hasn't lost the personal touch. I highly recommend this motel
Whenever we visit Goulburn, we choose Best Western. Service is always amazing and accommodation is excellent. Highly recommended for families. Vicky was very friendly and attentive. She asked all the questions regarding our stay. Very good customer service
We need a 2 bedroom apartment and the motel was able to accommodate us at a quite reasonable price. The rooms were modern, clean & spacious with all the necessary amenities supplied. The beds are super comfy and the showers were modern a delight. Our rooms were at the back of the motel so noise was not an issue. The café for breakfast was brilliant and who can't go a bacon & egg roll for $7 or a big country breakfast for $18
Kind and friendly staff! Nice, spacious and clean room! Site close to city center and the places to visit in Goulburn. Also just an hour away from Canberra. Very good place to stay. Two thumbs up! star!
This no-nonsense room was comfortable and clean with easy checkin and checkout processes. Staff were helpful on the phone and also helped with our Stay NSW vouchers. We travelled late at night from Sydney to Goulburn and left early in the morning to go to work in Canberra and didn't have a single problem.
Stayed with our family of five for a one night stopover. Easy check in after hours. Rooms very clean and beds super comfy. Family room was huge with plenty of space. Small kitchenette with everything required for a nights stay. Would recommend to any family.
The best hotel we have stayed at! Such a spacious apartment for a family of 5. Love all the details in the rooms. Friendly staff. Great location - walk to town. Comfy beds. A flat screen tv in each room which keeps a family of five happy! Restaurant is great as well . We will be back.
Went to Goulburn stayed at Best Western Plus. On arrival hotel staff very friendly and helpful Could not have been better. Our room was excellent . Breakfast was great. Also had diner at the hotel restaurant which was very good. Will definitely stay there next time.
We stayed for one night, suited our needs, everything we needed to cook a family meal and stay indoors as whether wasn't nice, check in was fast, staff were friendly, everybody said hello including the cleaners and the builders of their renovations
The room exceeded our expectations. Lots of space. Separate area up stairs with the single beds that would be great for kids. Room was perfect temp all night. No noise from other people staying or from the road. Felt very secure during the night too.
2 Queen Bed room/apartment booked as driving down from Sydney. Parked outside room - bonus. Impressed in layout and convenience Went to grab dinner at Thai restaurant Room 98 - excellent And coffee the next day!
Room very good to excellent - a few years old but still generally excellent. Access to services and car also very good and convenient (it was raining on arrival, but this did not present any problems).
Was posted here for a week for job training and couldn't of been happier with the great service in all areas eg room keep, food, and just general friendliness of the staff Definitely recommend to anyone asking of a place to stay in Goulburn
I always have a great stay at this motel I like the rooms and the restaurant and the food is always great. The rooms are very clean and the reception is always a delight to checkin and experience. I will come here again.
Best Western Plus in Goulburn is our regular stopover en route to Sydney. Rooms are welcoming, clean and quiet. Reception staff are very helpful and friendly. Cascades Restaurant now has a sunny terrace-style area which is really lovely for an early evening dinner.
Great motel with large room and comfortable bed. Huge bathroom and great water pressure. Quiet room, very clean, and ample parking. Staff were pleasant and helpful. On-site restaurant with a good breakfast menu. Bacon and egg roll was delicious and value at $7.00. Would definitely recommend staying here.
This motel exceeded our expectations by far. Spotless rooms, lovely courtyard , delicious home style meals and a great breakfast. All the staff were cheerful efficient. Highly recommend this Best Western
BRILLIANT!! Welcoming staff, Excellent service, Immaculate rooms with room service or restaurant dining and a good variety on the menu. Fairly close to the centre of town with plenty of off street parking.
Awful experience. Extremely poor communication. Very unwelcoming. Extremely poor customer service. Emma was rude and arrogant. When I escalated to Vickie the General Manager, Vickie was not open to listening and had preconceived ideas and wrong facts. Vickie also had the same rude and arrogant attitude to offer cancelation rather than listening to and resolving what took place. I would have absolutely cancelled and not stayed if I had another choice being a last minute reservation. Also the property is not nearly as new and clean as shown in the pictures. Since the staff could not care about providing decent service, answering this review would be only because their ratings would be impacted not because they care. Even at check out, I handed the keys back to Vickie, there was not even the common courtesy of asking how our stay was demonstrating the same zero care factor.
As a family we travel alot and have stayed in may different place. We had a family room that was amazing. The kids were upstairs in their own space and loved it. I was very comfortable, spacious and we will definitely stay again.
Room was clean and serviced daily which was fantastic. Some of the furniture a bit dated but it appears they may be going through renovations as parts of the bathroom were modern and updated. The air condition in our room wasn't working properly, and blew back warm & stuffy air. However we could open the windows & let fresh air in. Staff were professional & friendly. The dining area modern & fresh and food was great too. They advertised happy hour with $5 drinks and free canopies but this is only for wine and beer and not spirits. That wasn't specified in the advert, so don't get caught out. Altogether our stay was comfortable, if it hadn't been for the air-conditioning problem I would've rated it higher.
Close to town we could walk and leave the car. Friendly helpful staff. We didn't get time to use the restaurant but would have loved to. Maybe next time. Beds were super co.fortable and pillows were the best ever than any other motel we have stayed at..
The reception lady was very friendly, happy and helpful, even with my late arrival from a busy and hectic day of travelling. The service was exceptional and the room was very clean, tidy & quiet. There is always room for me to park my trailer out the back instead of on the street.
Good facilities and no complaints really. Only thing that could be improved is the gravel in the carpark. Makes a bit of noise when cars are coming and going. But the rooms have pretty good soundproofing so its not a deal breaker
Just out of town but in a quite lovely area. Had the best night sleep I've had in a long time. We stayed in a two bedroom apartment and the rooms were lovely and spacious. Both bedrooms had a television and a writing desk and chair. Will be staying here again.
Always a friendly welcome, rooms are always clean and immaculate Restaurant is wonderful and food has never disappointed and they have refurbished the restaurant so is wonderful, clean and fresh Love staying at the Best Western Goulburn. Can not fault them on anything.
The Motel was one of the cleanest we have ever stayed at and the staff were very helpful and friendly. Room was good size, bed was extremely comfortable. Kitchenette had everything you needed. The bathroom was very clean with both huge bath and shower. The restaurant had amazing food at good prices and again staff were very helpful and friendly. Would highly recommend the Motel to family and friends.
Needed a night away from all the craziness at home. Not wanting to go too far away ,Goulburn was the winner. Less than a 2hr drive .We stopped at the war museum before checking in. Alot of history to take in. Checked in at 2pm . A lovely lady greeted us and organised our swipe cards and let us know about the free canapes between 5 and 6pm at Cascades restaurant .We booked a 2 bedroom loft apartment. Loved the kitchen and balcony.The heating was great in every room. There was a wall mounted TV in every room. Nice deep bath and big shower with great water pressure .Beds were super comfy. Everything was perfect . We had room service for dinner and breakfast from the on site restaurant (Cascades) and food was so good and not expensive. The meals were delivered fast and by friendly staff. Will definitely be staying again 10/10
We stayed overnight during a road trip from Melbourne to Brisbane and found the hotel the perfect place to stop in the middle. The room with the upstairs area for the kids was perfect and extremely spacious. Beds were comfortable and the kitchenette had everything we needed. We used the Tesla charger also with no issues.
Good big room with full kitchenette, clean and cafe/restaurant good food at good price. Easy parking and close to city centre. The staff were very helpful and service very good. Good Wi-Fi connection.
Was not expecting such a nice room. Nice bathtub and overall the room was very spacious and most importantly it was very clean. It had a nice courtyard attached as well. Overall it was a very pleasant experience.
The hotel in general was very comfortable and clean. The staff are very pleasant and welcoming upon arrival. The hotel is EV friendly so you can charge your car overnight. I will stay again next time we go on holidays. The hotel has a restaurant on site and the meals are good value I recommend having the grilled barramundi with vegetables.
Everyone was so friendly and accommodating, plenty of room for our family of 6 with two bedrooms - kids upstairs with their own tv... And the most comfortable beds we have slept in while on holidays. Highly recommend
I stayed at Best Western Goulburn for work. As always everyone is very helpful, kind and lovely. At check in, room service and happy cheerful cleaning staff always greeted with a smile and a hello. The rooms are spotless. I always choose this hotel when in Goulburn :)
Great location with all the comforts and amenities that you could need. Highly recommend to any traveler going through Goulburn. Will be using this motel as my base for future trips whether for business or leisure.
Great for our family of 6, everything was neat, tidy and clean and the staff were welcoming and friendly. Adults had privacy downstairs and the kids had a bed each upstairs. Full bath and a TV in each room was fabulous. Kitchen was well equipped if we'd decided to eat in.
What can I say but we loved it. Fully self contained room with a small court yard (although we didn't need to use it as it was just an overnight stay where we could sleep ) The room was Extremely clean, the bed was super comfortable with crisp fresh linen, fully stocked mini bar at reasonable prices and free onsite parking. We would definitely stay here again and hopefully for longer . Reception staff friendly and professional
Friendly staff, beautiful room, spotlessly clean!! Booked direct. Stylish decor. Stayed during a torrential downpour - Samantha was outstanding - whole car park was flooding under water coming under doors - Sam was racing around putting towels under doors which avoided a massive drama and rooms being unusable. Legend!!!
Was recommended by the regular motel I stay at in Goulburn who were booked out, and was delighted with the service and the loft room, from start to leaving, the stay was perfect. The room was well presented and spotlessly clean. Well done to all concerned.
The room was large, clean and comfortable. We could park the car straight outside. The bathroom had lots of space and bench space for all our stuff. The bath was a welcome addition after travelling all day - very relaxing. The bed was huge and had lovely linen. It was a great stay.
Best Western Plus Goulburn overnight stay was very good. Excellent room service food. Well appointed room. All staff very friendly and helpful. Highly recommend. The palatial shower and separate fullsize deep Villaroy & Boch bath in Room 112 was phenomenal. ✔
We are a family of four, we spent one night in the family room. The hotel location is not in the city centre, however it's only 2 mins drive to the shops. The receptionist, Debbie was kind, the room was spacious and clean. I didn't try the restaurant because we went out for our meals. I would definitely come back again.
We stopped in for 1 night on our way from Victoria to qld The room was excellent, very comfy beds and room is modern Staff were lovely and helpful Very close to shops and food What more could you ask for
The room exceeded our expectations, it was quiet and comfortable and had all the facilities we needed to make us feel at home. The split level provided opportunity for individual requirements to be met.
Yet again great service beautiful food and friendly staff. Travelling for sporting commitments or family this is the place to stay in Goulburn! Rooms are spacious, whether you order room service or dine in the food is sensational but what tops the stay is not just the reasonable price it's the fantastic staff!
Room was great, didn't walk down the street as it was raining but just a short drive to the shops and cafes. Rooms were good, nice beds and good quality inclusions, plus free bottled water. Nice little verandah, staff were very helpful and rooms were serviced daily.
We stayed in a 3BR room which really exceeded our expectations. It was so BIG and very comfortable, modern and clean. Perfect after a long drive and with 3 young children. The staff were really warm and welcoming, meals in the restaurant were fresh and delicious, there is a playroom in the restaurant which children enjoyed. We'll be back.
I stayed 2 nights at Best Western Plus in Goulburn. The staff were very friendly, the room was very good and spotlessly clean, the meals in the adjoining Cascades Restaurant were excellent and very generous. They even have a happy hour. I'd happily stay there again.
room was clean, food was good, 2nd night upgraded the room, was a lot better, tv was a good size and the room was very quiet.. why I have to write 200 words for a review I have no idea, maybe TripAdvisor might like to change that..
Love this place, we travel for business regularly and have tried out a lot of hotels but we have settled on this one when we are in Goulburn we wont be staying anywhere else nothing can beat it on service and comfort and the excellent resturant
We recently stayed in Goulburn and chose Best Western as our accomodation. We were pleasantly surprised by the upgraded facilities, it was comfortable and spacious. The team were friendly and accomodating. Would definitely stay there again.
Great place to stay, friendly staff great service, relaxing atmosphere, the town still has that old regional vibe, much to do and see, accommodation was clean and comfortable, staff were very friendly and helpful, had a great time and would recommend it to anyone
Definately would recommend the Best Western in Goulburn. The staff were very helpful and friendly the room was very nice and also very clean. It was a great price as well. I couldn't see any better place especially value for money except here. Will definately return.
2nd time in a King Loft suite which is spacious and comfortable. The property is on the main road but due to the property layout it was very quiet. Spa bath is a bonus. Park at your door - very handy, especially during a pandemic.
We come to Goulburn at least once a year and we always stay at The Best Western. They have a great range of accomodation, we have stayed in their houses and apartments. Always happy. The bed, sheet pillows are great and the 3 bedroom house we had this time had bath sheets, (instead of just towels) which I love. The staff are friendly and breakfast is such great value. We will be back.
Excellent staff, very helpful and friendly. Great renovated modern rooms. Central location, close to town, walking distance to main shopping centre. Kitchen called to say breakfast on its way - good service.
Comfortable bed Clean tidy room Staff in reception were super friendly & lovely Loved that we could stream our phones to the TV & was easy to delete our phones from the TV Close to everything in town Great stay!
We try to stay Best Western wherever we go, especially overseas. Goulburn Best Western is the nicest room yet. The bed was perfect, the ensuite very newly renovated , and the little private courtyard ideal. Best value for money ever!
The room was clean, well maintained and spacious. Receptionist and bar staff were outstanding, friendly, helpful and happy. We have a large vehicle access and parking was no problem. It was a nice touch to have delicious free canapés with our drinks at happy hour.
It is halfway from Melbourne to Coffs Harbour where we go for an annual holiday, so looking for a good night's sleep. Friendly staff, clean room, great restaurant. Comfortable bed and pillows (which is a godsend). We feel refreshed for the next stage of the trip.
I was away for 5 days work and looking for somewhere I'd feel at home. Best Western Goulburn did not disappoint…Thorough Covid protocols; Wonderful staff…very professional…and friendly & helpful; excellent accommodation…very clean; and fabulous food, including a packed lunch each day. Great work team! Highly recommend and will definitely stay here again. Sincere thanks!
The room was very clean with outstanding amenities, staff were friendly and helpful, food was delicious and room service was prompt, but, the best part was the incredibly comfortable bed! BEST BED IN GOULBURN!!
Our 2 bedroom apartment was very comfortable, clean and spacious. Great to have air-con, TV and desk in each bedroom. Bathroom amenities were high quality, and free water & bikkies were nice touches. Staff were very professional and welcoming. Having a single bathroom downstairs may be challenging for some residents, but trust other room options available if an issue.
Restaurant + room service is great and always on time especially for breakfast. Also packed lunches available which saves time during the work day. Staff are always friendly during stay and on check in/out
The lady at the front reception was very friendly. The room was very clean and modern , It was also very spacious .Overall a excellent place to stay . I will definitely be booking best western in the future
We had a great stay at Goulburn Best Western. The room was lovely and a very comfortable bed. My only complaint is the lack of a recycling bin on the property. I asked one of the cleaning staff if there was one available and she said there was not. Pretty disappointing in this day and age.
Absolutely awesome thanks for letting me see how much you love to take care of your business and professional service to make myself feel welcome to come back soon and I'll let my friends and family know where to stay in the future
I booked 2 rooms last minute for my mum and my sister - my mum needing an accessibility room. Vicki on the desk found 2 rooms next to each other and had then ready to go in no time. The customer service was terrific.
Great location the staff are very friendly the rooms are great and the meal exceptional. We had a team of guys working in town and they really appreciated the space and well appointed facilities. Will be back for sure.
Excellent accomodation, clean, modern and very spacious, and very rare to find accomodation to suit larger families and reasonably priced. Great food in the restaurant also, good size meals. Very friendly staff.
Fantastic accommodation that exceeded our expectations for our family!! Great restaurant, extremely friendly staff, central location and overall we had a wonderful stay. Highly recommend staying here.
I do business through NSW in all sorts of places. This motel is one of the best I have stayed in. Great food, especially breakfast. Up to date electronics for business and recreation. Will stay again when in Goulburn
Warm rooms. Bed was comfortable. Bathroom was clean. Some plates and cups dirty and could of done with some more kitchen utensils. Couch could do with an upgrade. Couldn't hear other guests, which is a bonus. Overall very good hotel. Would stay again if in the area
We stayed overnight on our way south. The receptionist gave us a discount on room to encourage us to stay. In the room the bed and pillows were very comfortable, the shower was amazing. One of the few motels we have stayed in where you can Chromecast your phone or watch Netflix, Stan etc. Then we had dinner and breakfast there and the food was amazing. The Chef on a Thursday night must be very good. Both meals for my wife and I both dinner and breakfast were very good. So for a small discount ( $20 ) we spent another $130 on food and stayed there again on our way home the very next night.
We made a last minute booking for a family of five and were extremely happy with our room. There was a huge loft area for the kids. The room was enormous, very clean and modern. Great value for the price and definitely exceeded our expectations.
We spent three nights in a 3 bedroom apartment, which was larger than expected, well appointed and very comfortable. The beds are super comfortable and the rooms were well separated. The biggest surprise on the upside was the quality of the room service. We had plenty of room service meals, all of them were really delicious! The staff were friendly and accomodating - all round a good experience!
We stayed here in a 3 bed apartment, it was spacious, clean and comfortable. The staff were super friendly and accommodating. The in room dining was really really delicious, quick , hot and restaurant quality. We had a room that fronts the highway but could not hear the road noise. Highly recommended.
I booked this room on route to Goulburn using trip advisor as a guide so thanks to those who provide feedback. We only needed an overnight stay. The room was spacious for a morel room, plenty of space for cases etc. our room had 2 queen beds (for 3 hours of us) , a fully appointed kitchenette and a spacious bathroom with a deep and lovely bath. Very clean and fresh. I liked the passage in front of the room doors which meant we were accessing the room from a warm undercover passage not directly from the car park. There seemed to be some construction in the car park which it made it a little congested and tight but I assume that's temporary. It met all our needs I'd definitely stay again.
Room was fantastic, great value for money, clean and spacious!! Bed was comfy and the chairs were too!! Breakfast at the restaurant was absolutely delicious and the big breakfast was BIG. Staff were so lovely and helpful.
Our last stop over after a 14 day country trip we were pleasantly surprised at the high standard of this motel. From the front door thru to the bathroom it was style and class. Having a large bath plus shower and lighting/ heating in the bathroom was perfect. The size of the fridge, a kitchen sink plus toaster and jug made the stay on a cold night comfortable for a stay in dinner. Ideal for travelling couple, work or easy weekend away in Goulburn and surrounds.
PERFECT family room which accommodated our family of 7. Kids room had 4 single beds, TV and bean bags. Another room with queen bed and TV and 3rd room with King bed, lounge and full kitchen. Everyone had their own space and bedding which created a perfect restful sleeping environment. Super clean and very friendly staff. BONUS KIDS STAY FREE!!! We cant wait to go back again.
Great place to stay, comfortable beds, brilliant shower, the staff are very friendly and nothing is too much trouble. Food is also great. Best scones I've had in years. Short walkable distance to town.
We had to have an emergency over night stop in Goulburn. A very pleasant stay. Large clean room. Friendly staff and a bonus was the Tesla destination charger. The restaurant was also quite good. Also there was no road noise. We would highly recommend.
After reading the reviews online booked this motel. Well the first impressions was in was undergoing renovations, the building opposite our room was half knocked down with mesh fences. At reception they were not ready for our room so we were moved. We had the room with the disabled bathroom. The room had that fresh cement smell. The room was tidy, bed nice, plenty of pillows, bathroom huge, huge smart tv, free wifi, a kitchenette. When the door to the courtyard was open you could hear traffic noise, closed it was quiet. It was on the outskirts of town. We tried the restaurant once and would not return due to a particular staff member who was rude while offering poor service. The food was very average. Overall some pluses and some minuses.
I have been staying here for a couple of years now and I love it. The service and staff are all amazing. The rooms are spacious and beds comfy. I love how the staff make me feel at home, which it has come to be, as I stay there weekly.
As we were only there for an engagement party for one night, our stay was a bit short. Our room was very clean, comfortable and warm. We would like to explore more of the beautiful Goulburn area and the Best Western would be perfect spot for another stay!
Stayed here for one night as we were just passing through. Busy place which was a good sign. Bed was comfortable and the shower was amazing, spacious and great pressure. We ate at the restaurant for breakfast, not many options but they do a good chocolate milkshake.
Room was clean and great size. The front desk clerk was amazing he was very welcoming and helpful, will be recommending the best western chain to friends and family. The room service was amazing as well on on time and hot. Thankyou
Spacious room very quiet and clean and shower had a choice of 2 shower heads. Twin beds was nice room equiped with cooking facilities a large fridge and dish washer ideal for family or someone on a longer stay Enjoyed the happy hour with $5 drinks and free appetiser. Ordered a pizza which was excellent
Two upstairs bedrooms a good size, all the essentials for the kitchen, good size lounge/dining, great bathroom and handy balcony. Happy Hour great and good choice of dining options. A little way to main shopping area, but not considered an inconvenience.
We decided to stay in Goulburn overnight on our trip from Sydney back to Melbourne and booked this place because of the great reviews... and we've not been disappointed. The old saying “don't judge a book by its cover” definitely goes here - all the goodness is on the inside! Set in a 1970's style low rise brick building
Exceptional service and friendliness from all staff. Solved my room problem instantly and without fuss. Rooms are large, spacious and comfortable. Restaurant food was delicious. A great place to stay. Highly recommend.
Helpful & professional staff. Clean comfortable rooms and beautiful beds. Very good location. We dined at an authentic northern Italian restaurant and enjoyed wine at the hibernation pub. Thank you heaps
Awesome place to stay !! Very quiet, clean and hygienic with great amenities in a lovely Goulburn town. The rooms are always clean, with basic amenities always topped up upon use. Will highly recommend this place
Very easy to deal with and a lovely and large room. Free water and very cozy bed. The manager went out of his way to help me when I left a bottle of wine in the freezer. He kindly went to the room for me and removed from the freezer to save the bottle.
Motel was way above expectation. The people in reception were very friendly and helpful. The room was very good and I felt the bathroom was as good as at any other hotel or motel I have been to. The Cascade restaurant was superb. I shall return!
Stayed 2 nights in a king room Very satisfied with the quality., cleanliness and space. Accidentally locked my keycard in the room when returning from a late night function and it was not a problem. Breakfast was also good.
A+ service. Friendly , helpful and good country hospitality. Restaurant had very good food. Great value rooms for larger family. Had all the basics for self contained apartment Only negative was rooms are outdated
The property is on the main road but we found it to be quiet as the rooms are at the rear. The reception was very friendly and helpful. The king loft room was very comfortable for a motel-style property, with separate living downstairs and a lounge upstairs in the bedroom. The stairs up to the bed loft are very steep. Kitchenette facilities are minimal - microwave and small fridge and jug. No bowls if you wanted to BYO cereal. The bathroom is nicely renovated with a shower over the spa bath. Restaurant onsite is closed on Sundays but reception can provide a small range of hot meals to the room. Overall a good property, we would return.
All the Best Western Staff in Goulburn are friendly and helpful. We spent only the one night and wish it was longer. The Breakfast and night meals in the restaurant where excellent and presented perfectly.
Wonderful room. Very comfortable for 2a & 2c. Dinner at the soldiers club. Will definitely be our motel of choice for Goulburn. Good toiletries. Nice sheets. Well priced. Join the best western rewards and get a cheaper rate
I booked into the Best Western plus in Goulburn not knowing where it was or any details, I was pleasantly surprised, its was a large hotel and had a great room and good food, definitely staying here again.
As always the rooms and service here are very good. Great place to stay. Convenient to town with plenty of business amenities. Staff are friendly and helpful. Rooms are spacious and well appointed and clean.
The room exceeded our expectations for the price we paid - it had beautiful decor, was very clean with lots of space. The location was a short walk from shops, parks and Clubs, and I would definitely recommend the motel to others.
I did stay here for 15 weeks for work but came back for a short stay and due to the fact that it is a great place to stay. Comfortable beds, great staff. Definitely eat at their restaraunt the Cascades. Highly recommend this motel.
My car had broken down and I needed to stay for one night. The service was amazing from checking in to checking out. I was not sure of the area and the great person on the front desk help me out big time. The room was perfect I would fully recommend.
nice large rooms fantastic for a family , with very comfortable beds . Motel was in the middle of major upgrades so the pool was missing and the resturant was closed . But overall very comfortable stay . Looking forward to when all the upgrades are completed - it will make for an even better stay
Spacious, clean, quiet, modern and a well appointed kitchenette A perfect place to break up a long trip or could be used as a base for day trips. Comfy beds and pillows. Large bathroom. Parking convenient. Friendly helpful staff, we arrived late but were offered a meal if required.
Fast check in and out, clean room with all you need in great location. Stairs are steep so get ground floor if an issue in climbing an issue. Beds comfortable and spacy. Bathroom needs better ventilation.
Room was large and clean. The staff are all friendly and accommodating, and well equipped for a comfortable stay. The beds are super comfy and the rooms are nice and dark if you can manage a little sleep in. We loved staying at the Goulburn Best Western property.
Stayed here for one night. I usually stay at another motel (which also used to be a Best Western) down near the Big Marino. Reception was friendly and quick. I'd booked a spa suite to see what it was like. For $162, it was average. Yes, the bed was comfortable and the place is quiet. As the bedroom is upstairs, you need to go downstairs if you need to use the bathroom. There is no en suite. Room was very clean. The dinner menu selection was not all that inspiring, so I went down the road to the Blue Plate Restaurant and the dinner was very good. A light breakfast was $17. All in all, an average stay with friendly staff, but probably not worth the price paid.
Although this property is starting to show its age it is comfortable and the staff are friendly and helpful. Restaurant serves good meals, early start for breakfast appreciated. Airconditioning worked well on a cool night. Partial gravel driveway area needs sealing.
room was very large and clean. liked the ground floor room. great to have an onsite restaurant. great mini bar. great location. dark at night. pretty quiet location. i would stay there again for sure.
I have been staying here now weekly for a couple of years. The staff are all friendly and accommodating, the rooms are spacious and well equipped for a comfortable stay. The beds are super comfy and the rooms are nice and dark if you can manage a little sleep in. Free Canapes during happy hour are always fresh and delicious.
It's a perfect stop off point for travelling to Sydney from Melbourne or Regional VIC. The rooms are very comfortable and exceptionally clean. The staff are really friendly and helpful. We love staying at the Goulburn and Carlton Best Western properties.
We would like to acknowledge David, he has bent over backwards for us. After hours of attempting to find an overnight stay for us as we were traveling from Melbourne to get home to Brisbane. Weve been driving for hours and it was nearing night time so we needed a place to stay and we literally tried everywhere and also other nearby suburbs and no one had answered nor replied to us and for obvious reasons... we were calling hotels and motels and caravan parks between the hours of 5-9pm. luckily we found Best Western Plus in Goulburn and David took care of us and made sure we had everything we needed. David got our phone call, and literally made it so easy for us. Even made space in his staff parking area for our big enclosed car trailer to stay over night safely. What a guy. The hotel was so clean and neat, our room was spotless and had everything we needed! The kids loved it. I loved it. Will definitely be back here again, and actually cant wait to go back this year! What a superb town and hotel. p.s... the BEDS. ohhhh the bedsssss! We had the BEST SLEEP!
Covid Safe ... TICK .... The cleaning was excellent in our room. The service was very friendly with the dining room very clean and the food as good as it gets. Coffee just a pass but it was a pass. Bathroom was excellent as well.
Loved the service, beautiful surroundings, great location well kept property, taken in all the sights, great restaurant attached to the hotel, was pleasantly surprised and very impressed by the standard
Great place. The family room has heaps of space and perfect for a large family. The room was really clean and comfortable and close to town for what we needed. Will be visiting Goulburn again later in the year so we will be back!
Best Western Goulburn is second to none. The staff, cleanliness & immaculate rooms are brilliant. The attention to detail by the staff ensures you have the perfect room & all needs cared for. Breakfast on the go is great when you are working to a strict timetable.
Staff we able to accommodate me very quickly and Efficiently. The room was Very Clean. Along with helpful staff and friendly atmosphere. The Food was also Great! Awesome breakfast menu. The off street parking is a plus.
Great overnite stay with upgrade to deluxe room. Friendly staff on arrival at reception, comfortable bed, and clean facility. Negative was power point to air conditioner was lit up light a Christmas tree all night, but understand also, that maybe it was a safety feature and it served the purpose as a night light to the bathroom facilities downstairs. Otherwise, all in all, very happy with our stay.
Jaqui at the desk was so nice and very helpful. Very happy with my stay. Lovely appointed kitchen. Nice bathroom. Large tv. I recommend staying here. Everything was clean, had two queen beds to choose from large room. #507
Totally surprised with this stay, we were so pleased with every aspect, we stayed again on the way back home. So clean and excellent TVs, tasteful decor, no dank smells, and great food...the apprentice cooked our rib eyes to perfection! And the price is on point
Vistied with my family to watch the local track cycling competition. Rooms were well presented and clean. Staff on our arrival were friendly and made us feel welcome. We will be back again in the near future
Comfortable stay in modern room with good amenities. The in room spa was a delight after a long day on the motorcycle in a heat wave. The air conditioner was quiet and efficient which was also much appreciated.
Friendly staff, very comfortable accommodation & excellent restaurant for fab dinner and filling breakfast. Slept really well and the shower has fantastic pressure. The kitchenette was very clean and tidy with everything needed for an overnight stay or longer.
The room is very spacious and clean. The hotel has early check in than the standards hotel check in at 11am. Quick easy check in and check out. The location is very closed to the Goulburn city which make it easier to find meals or grocery shopping. Friendly team members.
Very spacious 2 bed apartment, clean, great bathroom which was more like a luxury hotel. A little bit strange that the bedrooms had key card locks on them as we were concerned our child might lock themselves in but no real issue as long as we kept the key with us. Breakfast choices were tasty. Will happily stay again
Clean, spacious, well appointed. This family room / 2 x double bed room was a lovely surprise to open after a long day driving with two kids! Thanks for having us - we will definitely choose this property again for our next trip!
When looking to stay somewhere in Goulburn, this place caught our eye. The loft apartments really looked good in the ads so we decided to give them a go. Upon arrival, not everything was as great as we had hoped. The room was much smaller than we had seen advertised online - however, it was very clean and comfortable. And it had a massive bathroom!! The living space downstairs was barely big enough to swing a cat, to be honest. It was very cramped for 3 people. There is a desk and office chair in one corner and two armchairs on another wall. . And the armchairs were a weird choice - two hard chairs that weren't comfortable to sit in for more than half an hour. In fact, each morning, I sat in the office chair to read. It was far more comfortable. The little kitchenette was, well, little. Situated under the stairs to the loft, there is a bench with a fridge underneath. Very awkward to use the sink, especially to refill the kettle, in such a small space. The bathroom, on the other hand, was really big. A spa bath with shower, double hand basins, and a toilet - the room was probably 15 feet long. Maybe more. A huge mirror that ran the length of the room as well. It was quite stunning when compared to the pokey living room. Upstairs, the sleeping arrangements were very good also. A very comfortable bed with fresh linen was a blessing. We have been to some places with some below-average beds/bedding but this was a very pleasant sleeping experience. Even the fold-out sofa that our daughter slept on must have been pretty good as she didn't wake up early at all!! That's a good thing. There is a heap of space upstairs for luggage, there is a TV on the wall as well. Nice sized window to allow light and fresh air into the room. The lady in reception was quite helpful, the cleaners were very polite and got their jobs done with minimal fuss. In review - we really enjoyed our sleeping arrangements (and, let's face it, that's really all we need at a motel) and our bathing/cleanliness options. The living space was quite a letdown for a family of 3. Would we be back? Certainly, but we would just find a room with a bigger living space (if they exist!)
This will have to one best motels that I have stayed for some time Very clean room Spacious bathroom, Gaps in the door caused wind noise (wind speed forecasted at 37km/hr) fixed thid problem by placing a pillow in front of the door
Thanks for the warm welcome, and the and the resources that make our stay comfortable . Although big plates would be a good idea too. Too the staff many thanks for your help and support much appreciated
Great size room. I love the seating in the room, it's nice to have a seat you can watch TV in that's nice and comfy. Surprised to see a kitchen sink, which means you don't have to fill the kettle in the bathroom. Also has toaster and microwave. Nice comfy bed and very clean room We will come back again!
Excellent as always, I've stayed here by myself on numerous occasions, I have also stayed here with my partner. Clean rooms, excellent service, and the meals in the restaurant are delicious. The onsite bar is a great place to relax after a long ride or drive.
Super comfortable beds and large rooms with everything you want. The check-in staff were excellent and very welcoming. This hotel was a pleasant surprise, so close to the town central and with most rooms set back from the main road it was quiet and convenient.
Just stayed overnight, made a mistake when booking and prepaying on line, arrived a day earlier than booked, not a hassle, got a room, no extra charge, delightful people. room was large , bed perfect and breakfast perfect,5 Star service,
The property was very well presented and all staff were courteous at all times I would recommend this motel especially if disable facilities are required Very well presented and accessible for wheel chairs
Excellent check in with a happy smiling staff member to greet you and help with anything you required. Comfortable, well appointed clean and quite room. Nice dinner in restaurant. Quick check out. Overall a good place to stay
We were tired after a hectic week away from home. Check in was easy, and our room was large, clean and well equipped. Had a nice area to enjoy a glass of wine before dinner. Pizza was on the menu for dinner and it was hot with lots of toppings.
Great location, safe, quiet and clean. Being a little toward the end of town this hotel is always quiet away from traffic even when full. Plenty of onsite safe parking for our work vehicles. Rooms are spacious and clean.
Accor plus member, but Best Western Goulburn beats Accor hotels hands down. Staff are fantastic, accomodation extremely spacious, and comfortable. Food and Beverages are not expensive, but excellent.. will be back again..
Well it is the new building. So everything is clean and new. We had the upstairs family room without the spa but with a kitchenette. Liked - clean, free parking near the room, plenty of space with 4 single and 1 king bed. On-site Restuarant. What could be better - they call it full kitchen - it is a kitchenette, but still can't complain much about it, no washing machine in room, still not a complaint. The carpet has a mild smell to it , needs shampooing!
The oysters are okay nothing special had to add salt . The chicken breast was great and juicy but the gravy was horrible . Ans the rack of ribs was the biggest let down ever . Could have pulled my teeth out before pulling the pork off the bone . Not a excellent experience for the price
Can't beat the wonderful service. Rooms are clean and it's close proximity to CBD. Food is great and room service is wonderful Pass for a 24 hour gym included in the room cost. Don't go shopping with dear friends.... or?
Situated within a kilometre of the main street of Goulburn, this modern and recently refurbished hotel is a pleasure to stay at. As a regular visitor to the hotel, I have seen the modernisation and upgrading of the facilities in the last 12 months or so. The establishment is clean, has good internet and a very good variety of rooms to suit all needs and budgets. As a professional who travels regularly I am always happy to see this this on my itinerary.
We were very happy with our super large and clean king apartment. We loved the 5-6 happy hour and everyone was so friendly. We stayed for a delicious dinner that came out so fast and extra large servings. Very happy with our stay and we will be back.
First time staying at this motel and very pleased with the standard. We had a 2 level suite which offered a very comfortable bed and spacious sitting area. Very clean, superior bathroom facilities and lovely fluffy towels. Add to this the excellent Cascades restaurant and you have a very attractive package. Highly recommend!
Rhiannon at reception was lovely and very conscious of Covid precautions. She offered a sanitised pen, and wiped my credit card with a sanitised wipe. The room was well appointed and the bed very comfortable. It was nice to get biscuits to have with tea and coffee (as so many motels do not provide those any more), and they were replaced for our second day.
Was a quite a nice place to stay. Few little things broken in the room but nothing that really mattered. Would definitely still go back for a stay. Room was very clean. Hotel manager very welcoming. Thank you
Hi, We recently had the pleasure of staying at this motel and I must say what an amazing surprise. The marble bathroom was huge with a full size bath and separate shower completely enclosed in a wet area. Bed was super soft and staff were lovely. Thank you for looking after us.
Jackie at reception was lovely and very conscious of Covid precautions. She offered a sanitised pen, and wiped my credit card with a sanitised wipe. The room was well appointed and the bed very comfortable. It was nice to get biscuits to have with tea and coffee (as so many motels do not provide those any more), and they were replaced for our second day.
The staff that check you in are amazing and the rooms are just as good, the size exceeded expectations and the bathroom... just wow the shower had pressure and it also had heat lights. Will be back again for sure.
It was a very convenient place to stay. Clean, modern, organised, rooms for kids upstairs and couples retreat downstairs. The only down turn would have to be the bathroom roller door that was heavy and difficult to slide, other than that, spectacular. Quiet surroundings, great bed, comfy pillows.
Regularly stay here for business. Large clean and modern rooms. Friendly and helpful staff especially Jacqueline at the front desk. The restaurant delivers high quality meals. Overall would recommend Best Western to anyone looking to stay a night in Goulburn.
I always stay at Best Western Plus when on business trips to Goulburn , nice rooms, in house restaurant and modern en suites. The staff are very accommodating for requests and can even provide packed lunches on request for the busy day ahead!
Stayed here on several trips. Rooms are very comfortable, well equipped, clean, and secure. Staff provide great service. Recommend it for a reliable stop off along a road trip like us! Haven't tried the restaurant yet but there are always several people enjoying meals there so will next time.
Great room! Beds very comfortable. Quite room was away from street and had a nice small courtyard where the kids played in the morning. All of us very happy. Breakfast was delicious. Was able to use bath for small kids.
The staff were very friendly, apartment was very clean and beds were super comfortable. Unfortunately there was not a pool as advertised but the room service was very fast. We would definitely stay again .
This was an overnight stay on a trip elsewhere. The room was large, beautifully appointed with a very comfortable bed and a great shower and bathroom. This is a hotel that I will stay at again when w are in Goulburn and highly recommend to others.
Our stays at the Best Western are always enjoyable. The staff are always helpful with any questions or requests. The restaurant has amazing food. Hotel is only a short stroll to the main street. Will definitely stay here again
I stayed at the King Loft Spa Suite, loved it. From the friendly staff to the clean/comfortable rooms (not to mention the bubbly spa). Best Western is the best you'll find in Goulburn. Plenty of parking space, and the rooms comes with a little kitchenette. You also get 2hours free gym access at a local fitness centre.
Had a double queen room with kitchen and courtyard. Very modern, comfortable and clean. The staff are always very friendly and helpful. This was my 5th or 6th stay at Best W Goulburn in the last 2 years.
Very happy with the service. Last minute trip made much easier by friendly helpful staff. The room was clean and presented well. Would definitely recommend and stay with best western plus Goulburn again.
Very comfortable, food was excellent with room service After a long trip lovely to sleep in a beautiful big bed Staff were very helpful. Will b back when we get a chance to travel after this coronvirus lockdown
Excellent as ever! Clean, tidy, spacious and modern room, well appointed and warm. Quiet and centrally located on Sydney-end of Goulburn main street. On-site parking in front of room. Have returned to this property many times over last 15+ years and never disappointed.
The staff were friendly and helpful and my room was well appointed. The restaurant had a good selection and was both child friendly and suitable for business. The hotel was well priced and offered a good range of room options.
Exceptional service and a great room. I am in accomodation 4 nights a week so appreciate the little extras you have shown me. Loved the happy hour drinks in the afternoon it made for a great relax period before dinner. Thanks and will return to both Goulburn and Tamworth plus will look out for your sign in other towns
Fantastic place to stay with all the facilities you need when on the road and travelling. The rooms are modern, clean, spacious and quiet - which ensures for a great nights sleep. The staff are always very friendly and helpful.
Room was clean, warm and the bed was massive !!! Bathroom was a great size, spa bath was the best!! We are feel completely rested and relaxed !! Receptionists were so lovely on arrival and checking out!! Can't wait to stay again!
Kids enjoyed the unique featured bathroom with a viewing window from tge bedroom.... they could play in the bath for an hour all whilst we supervised from the rest of the room. Comfortable room for 4 people.
Always a great place to stay everything is great very clean has Covid safe plan in place Staff are very polite and accommodating Stay here often facilities great Beds are very comfy Like the fact restaurant on site also room service
A friendly warm check in and from this point on the service standards never disappointed. The room has all and more what hotels offer . Full bar fridge alongside of fridge with milk or great for people that need space for food & drinks that's bought in from outside motel. Large bathroom ideal should one want to play football in or who just love the space with deep bath and full length shower that runs long side of bath.Bath room tiles are clean with definitely no marks of mould and grouting very clean Great motel and 5 stars all the way.
Stayed in the family suite which was very comfortable, spacious and well equipped. It would have been good to have a bathtub I think most families with young children would prefer a tub so I was a bit surprised that there was only a shower but apart from that I couldn't fault it.
Rooms are really nice and comfortable and the two bedroom apartment is a good family option. The restaurant and happy hour are terrific. Another lovely stay at Best Western Plus in Goulburn. Would recommend this motel to anyone.
really loved the staff and housekeepers. Room was just awesome. Wanted a decoration for my partners birthday but nothing could be arranged via hotel staff, had to arrange everything by myslef. Don't like the cafe food though. Doesn't meet expectations. Overall very comfortable
I make a point of staying here whenever I come to Goulburn. The rooms are first class. The service and the facilities are awesome. Not to mention the 5:00pm happy hour! There is a pool and spa and also complimentary membership to local gym.
Have stayed here 3 times in the 4 weeks, great stop over point to avoid the headache of Sydney. Comfortable rooms and well priced, Room service meals are absolutely amazing, staff were awesome, and was very happy to see a Tesla Charger available for my use. Definitely be staying here more often.
Unexpectedly received complimentary upgrade to a spa suite, very comfortable bed, well appointed room, fabulous huge hot breakfast, with great service. The location was quiet and easy to find, easy parking.
I just stayed here one night and booked through BW direct for best price. Reception was very good, friendly staff. Room was large, very comfortable, chairs, bed and great bathroom. I did not eat at the establishment, preferred to eat down town. Highly recommend this place.
Wonderful service, great beds, comfy pillows, good heating and excellent Breakfast what more could you want. Good to see you again Vicky and Wayne keep up the great work. Regards Karen and Steve Baldwin
From the book in to the end great service nice cleanroom. Beautiful rooms with all you need. Great for a short or long stay. Will definitely be coming back.. we didn't us the restaurant as we had a kitchen in our room that made it so good with children.
On arrival the staff were very friendly and a quick check in. The room was very clean. The bedroom upstairs was very quiet and couldn't hear any road noise The bath was one of the highlights of the stay. Definitely would stay again!
Clean and comfy rooms and beds. Good stop over. We had two bedroom king suite. Only negative is one bathroom and it's downstairs whilst the bedrooms are upstairs. Bedrooms were great though, spacious with couch and television. Sliding glass door that didn't close properly was a little interesting
Really helpful staff comfy bed excellent breakfast. Great staff very clean rooms really love the location very close to town. One of the best hotels that I've stayed in in the Goulburn area would highly recommend
This was my fourth time staying at Best Western Plus Goulburn, but my first in the newly added front building. The bed was super comfy, the carpet luxurious and the complimentary bottles of water a welcome surprise. It is always a pleasure staying here, the reception staff are always very nice. We had to work in the evening so went to the restaurant at opening. Our meals came out very quickly, allowing us to be in and out quickly. Thanks.
My family and I just stayed at the best western in Goulburn for the weekend. The room was huge the bathroom was deluxe, it was warm, clean, and definitely exceeded our expectations. Thank you to the friendly staff who were all happy to help with anything we needed.
There for work. Lovely unit with kitchen and plenty of space. Felt almost as good as home. There for work so needed internet which was fast and reliable which was perfect. Location quiet despite main road outside unit. Dom
Great service , especially at short notice on a cold, wet and horrible night. Facilities excellent and user friendly. High quality surroundings at a very reasonable price. Will definately be staying again in the future.
Stayed in one of their newly refurbished family apartment rooms located on the upper floor. We were travelling enroute to Melbourne from Northern NSW. The apartment was ideal as we were travelling as part of a family group of 7. The apartment had everything required. Special mention for the extremely comfortable beds and well appointed and equipped kitchenette. The rooms were very clean and quiet. Unfortunately the onsite restaurant was closed due to COVID-19 restrictions - however room service more than covered our requirements.
Hi Team, Thanks for allowing myself and my team to stay at your hotel. I will certainly be recommending your hotel for its Amazing service, Clean rooms & Great food. I look forward to staying with you soon.
We find that this is an ideal stop for us as we travel between Melbourne and Sydney. We ordered room service for dinner and it was delicious. The accommodation is very comfortable and clean. Staff are most welcoming.
We (family of four) had been stuck in Goulburn previously getting back to Sydney from Wodonga when the Hume Highway had been closed due to the bushfires. It was black with smoke, lots of people and it was late. We called into the Best Western Plus for a room, however, as we had our dog with us they couldn't put us but rang and got us into a dog freindly place for the night. Fast forward and doing a quick trip to Wodonga to visit my elderly Mum minus dog this time and needed to put up for the night due to tiredness. The Best Western Plus staff ensured we had a great room (queen bed in studio style downstairs, four beds upstairs in loft bedroom, plenty of space) at a good price with very nice pizzas and fish and chips for room service at about 930 pm just after we got there. A good sleep (nice beds) topped off a good night to provide a very enjoyeable trip to Wodanga. Thanks Vicky and Greg (think I got it right) Great art work by the way!!
Stayed 3 nights for work related reason, the rooms are modern with very comfortable bed, kitchenette , full size fridge, dishwasher, marble tiles bathroom and bath/spa.Very clean and modern with decent sized TV
Excellent service, friendly helpful staff. Great buffet dinner for large group upstairs in private room with own bar . Clean, good sized rooms. Great value for money. Highly recommended. We have now held a large function here for 3 yrs - very happy.
Really nice stay at BW Goulburn Rooms are nice and good internet, breakfast available etc Could perhaps do with some more TV options in room, such as Foxtel or streaming services, but that's about the only downside I can think of
I have booked this place through work and it's A nice and clean place to stay. Staff are nice and helpful. I will stay here again. It has got a pool and spa between the buildings but I didn't get a chance to use it so can't comment about it.
After a long day driving, was so nice to arrive at a really nice place to stay. The room was big, it was clean, tidy and had a kitchen should you choose to cook. We decided to see the menu, but upon looking it over there wasn't really anything for gluten free vegetarian or vegan. Decided to ask if they had any choices to suit our needs. The chef said, tell me what you want and I'll make it. My husband had stir fry noodles, vegan. I had a beautiful filling salad with feta and chips. We were very impressed with the food and that the chef was willing to work with our dietary needs. Very well priced also. I would highly recommend this place to stay.
I do work near Goulburn often and always stay at the Best Western. The rooms are always very clean and the staff always friendly. The food is great next door and Wayne is always happy to take your breakfast egg order (Thanks mate!). The pool and spa are a nice treat after a long day on the road. Highly recommend this place to anyone travelling through.
I have a semi regular occasion to need to stay here for work purposes. I`m always encouraged when I hear that I am required to work in Goulburn because I know that I never have an issue with this Motel. I just spent the past 2 weeks in a large family room that has 4 single beds upstairs from the King bed downstairs. The size of the rooms, the appointments, quality of bathrooms and soaps etc, everything is simply high class and high quality. I cant wait to head back down there.
Overnighted enroute to Newcastle. Late arrival and extra ice no problem for this top service establishment. Staff are the best. Spent a quiet night in a great bed, and breakfast was 5 star. Will def be back.
Heading to Melbourne from the Mid North Coast, we decided to have an overnighter in Goulburn to break up the trip, after driving for 10 hours in oppressive smoke (thanks Scott Morrison PM) and heat. The room was great, two story, air-con, a spa, it was great! There is an indoor pool, which was lovely, though the spa wasn't working. It was a welcome respite on a long drive.
The best western Goulburn is very clean, lovely friendly hosts and great breakfast. I would recommend to family's travelling through as well as business customers in the area. I've been back and every stay has been great
I love staying at the Best Western Plus Goulburn. The staff are friendly and very helpful, the rooms are beautiful, modern and have everything you need, the bed is more comfortable than my bed at home! The restaurant has amazing food and service is fantastic
Everything about this motel is first class and is one of the best value motels in country NSW. Great staff and friendly service. Cannot fault the rooms and amenities. The bar and restaurant offer good food at reasonable prices and the daily happy hour is treat. all the above are just some of the reasons we always stay here when we visit the region.
Compy Bed, Bath with rail to get in & out & two fridges, who could want more. Just an overnight stay but would have happily stayed more. Staff were loverely and miore than helpful. Would definately stay again.
Based on the photos we had great expectations for the Best Western Plus but upon arrival, we were a bit disappointed. One of the buildings was missing a wall and obviously was undergoing a major renovation. Our building was nice but had a used feel to it. It would have been nice to know about the renovation beforehand. Our 2 story room had 4 singles and a king bed (all very comfy) & was quirky. It had a lovely kitchen, old-style nice furnishings, a bathroom in the middle with a huge bath but no curtain, so when you used the bathroom everyone saw everything. My family are open but maybe not that open.:-) It was a nice walk to the war memorial for those who are moderately fit. Great value for money
This is a great option in Goulburn. We have now stayed three times during regular road trips from Sydney to Melbourne. The property is a good way through renovation and the new rooms we've stayed in are very new and spacious, including with big and nicely appointed bathrooms - as well as with kitchenette. I recently left some things in the fridge on the way down and was very grateful that when I collected the containers a month later from reception on our way back through they were there waiting and had been washed by staff.
Best Western Goulburn is an excellent hotel with very attentive staff. The restaurant is fantastic with great options for adults and children. The management went out of their way to welcome us and make us feel valued. Highly recommend staying here when in Goulburn.
Stayed IN the queen kitchenette apartment. Had everything we needed for our stay. Super clean. Plenty of room for our toddler including an enclosed court yard. Looking forward to staying again soon this month
We have stayed at Best Western Plus Goulburn twice now. The service is excellent, rooms are top class and we have such a good sleep while travelling through. We cannot fault the quality of the reception we receive. Will be staying again soon. Highly recommended!!
We stayed at the Best Western in Goulburn purely based on reviews and feedback. We (family of 2 adults, 2 young kids) stayed in a deluxe Two-Bedroom Apartment. The bedrooms were upstairs in large rooms with comfortable beds. Downstairs we had a full kitchen with all the essentials, large dining/sitting room and full bathroom (shower, bath, loo). We used the indoor pool and spa that the kids loved. The building / decor could use a refresh (think its all from 1990s) however no complaints from us.
Just what we needed for our stay. Close to a church where we attended a wedding. The room had everything we required for a pleasant stay. Good sized room and bathroom with a bath. Staff were very nice and helpful.
We enjoyed our stopover at Best Western. Large sized room for my family with kitchenette and full sized fridge. Very neat, clean and comfortable. The pool's location was a bit strange (in the middle of the car park). The onsite restaurant was very convenient for tired travellers. We would stay again as it was great value.
The double room was great value for our family of 4, and the swimming pool the perfect way to refresh & relax after the drive from Melbourne with 2 little ones. The restaurant meal was terrific, and family friendly.
Every staff member we came across were extremely helpful and very friendly. Could not do enough to help us out. Will certainly stay here again on our travels. Room was lovely. Really large. Only downfall was no lift and had to cart large suitcases upstairs
Very clean and quiet, will be back definitely. Nice heated pool which my son absolutely loved. Plenty of parking. Easy access and a friendly receptionist. Would recommend for anyone to sleepover. Single or family.
Could not be happier with the accommodation, food, staff and location. Accommodation - various options to suit travelling party. Food in the restaurant was really nice. All staff - friendly, excellent customer service, nothing was too much trouble. Cost - very reasonable. Goulburn was a stop over from Brisbane to Melbourne for us. The town is full of history and all services you could need. We will spend more time there on our next trip. Well done Best Western!
Staff very friendly and very helpful they are also very dedicated working during the Christmas break. Our room was very clean and very well presented for great relaxing quiet sleep. Great selection of fresh fruit and fresh cooked hot Breakfast.
For Goulburn this is an expensive motel. We have asked for a particular room the last 3 times we have visited and not got it even after booking months in advance. Unfortunately it is the only motel in Goulburn with seperate bedrooms for our family. We are basing this review as a comparison to other motels we have stayed in not just in Goulburn.
The customer service here is the wow factor!!! Super helpful lady on reception and all staff have been so wonderful. Room was great!!! Wasn't expecting much from the bathroom but was pleasantly surprised. Have been nagging hubby about being the best hotel we've stayed at on our trip to Sydney in ages!
Welcomed with a smile. Quick Check In. Very impressed with Rooms on offer. Able to secure dinner after arrival as restaurant open until 10pm. Staff in restaurant also very welcoming and helpful. Great location for Train enthusiasts as a lot of refurbishments get carried out in the area. Great overall experience.
I spend about 75 nights a year in motel rooms and this is far and away one of my favorites. Clean and tidy rooms, professional and courteous staff, good food (especially the home made muesli ), good value. What more could you want?
Once again we enjoyed our stay at Best Western Goulburn. The staff here are very friendly and acommodating. I would recommend staying here. Since my first stay at Best Western Goulburn we don't stay anywhere else when we vist Goulburn .
Very comfortable and clean room, on the ground floor,....spacious and in excellent condition. We had a nice lounge area and a king size bed and a microwave, sink and largish fridge. We enjoyed a lovely dinner brought to our room and a very nice buffet breakfast in the restaurant the next morning. The room was reasonably priced too. I'd stay there again.
very committable stay we were made very welcomed, very friendly staff, they were all very helpful and they made our stay easy.would definitely recommend the best western Goulburn to anyone.nice and comfitable place to stay.
Stayed in the new apartments & was very happy with the cleanliness & at how spacious the rooms were. Staff are very pleasant & easy to deal with & found them very helpful. Will definitely be back!! 10/10
Friendly staff and gad a warm welcome. Room was well appointed - clean and tidy. Stairs to bedroom was the only draw back, fairly step/small steps with bathroom downstairs. Quiet motel - looked like it was to capacity over the 3 days we stayed and no noise was noticable. Breakfast was 1st class with plenty of choices.
Our stay was amazing we were there for the weekend for a wedding and could not fault anything From the first moment we stepped onto the premises nothing was a problem there was a staff member always willing to assist. The food was exceptional. Sleeping was amazing rooms were perfect
Thankyou for my recent stay at Best Western Hotel in Goulburn, NSW.Very happy with my recent stay. Staff were very friendly and helpful, the room was lovely and the MOR bath products were beautiful :)
One of the best motel experience come in late and was fast to get us in our room which was great and the breakfast buffet was on of the best we're have had egg Benedict indoor pool for kid was a bonus
I am always blown away by the service of the staff at the Best Western Goulburn, but my latest stay was above and beyond. Everyone is so accommodating to the guests, nothing is too much trouble. Will definitely be back soon.
Great King room, at a very economical price. Room included spa, sink, microwave, usual amenities and was split into upper and lower levels. There was a TV on the upper and lower levels. The room was very neat clean and tidy.
Stayed at the Best Western Plus Goulburn for a work trip. Room was spacious, clean, modern and had plenty of power points for our camera/video gear. Wi-Fi speeds were good. Bathroom was spacious and water pressure - excellent. Continental breakfast was also excellent and service throughout the hotel from the restaurant to the check in/check out process was great. Probably the only thing that was a bit weird and difficult was the swimming pool which is right bang in the middle of the car park, so having to thread a car past bollards and the swimming pool structure isn't the best. Location-wise, it's about an 800m walk to the centre of town, and a short distance drive to a majority of areas in town. In summary, a great stay and would stay there again.
I was lucky enough to be offered an upgrade room and was given the king suite with spa. This room exceeds all your needs and one of the best room that I have stayed at any motel as a regular traveller through out NSW. Thank you. Mark Sydney Australia
My husband and I stay every month for a small business trip. We are always amazed at the consistent quality of service, cleanliness and comfort. The staff are here are the most helpful and friendly that we've experienced anywhere! They always go out of their way to make sure you enjoy every aspect of your stay, and we always do!
good service, clean and modern. smart tv with wifi hotspot, mini bar in the room. plenty of snacks in the room. easy access to rooms. spacious and good for big families or a group of friends on a roadtrip.
We stayed one night here on the way back to Melbourne. It's half way between Melb and Coffs Harbour. Our room was 2 story with a kitchenette. It was spotless and very well equipped. There is a restaurant and bar on site but we ended up cooking in the room. Really nice MOR products in the bathroom. The indoor pool and spa are very tired looking but was still pleasant to jump in for a swim after the drive.
Room and facilities excellent. Very quiet, easy to use heating. Huge TV easy to use and good reception. Restaurant food and service were very good but recommend to eat early (6ish) and book because local groups use it and the kitchen can get busy.
Room was very nice. Comfy bed and well appointed. Staff very friendly. Foyer and outside areas look old and a bit neglected. Invited for free canapés and $5 drinks which was a nice touch but the bar/fireplace area wasn't really appealing as it looked a bit ‘brown' and run down so we stayed in our room. Very enjoyable stay though.
Was very surprised by the room. Huge room with full kitchen. Large bathroom with full size bath. Excellent condition. Very happy, will stay again. Check in and check out was quick. Pool looked nice and clean but didnt have time to use it. Nice courtyard
Would be the best accomodation we have ever stayed. Not sure what the other rooms were like however the 3 bedroom house was great. Each room had a large wall mounted tv in them which was great for the kids.
Good night and very quiet. Kids enjoyed pool and free wifi stone throw from cbd and would come back. Clean room kids loved having their own room and tv breakfast was good value and filled the hole. Thanks for reading vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv
Stopover on way to Canberra. Arrived late but efficient and friendly welcome and quickly into the room. Parking right outside the block and spacious room with simple kitchen and good night's sleep and swiftly away in the morning
The service was excellent from start to finish. All the staff my husband and I dealt with were friendly and ready and willing to help with a smile. The apartment exceeded our expectations. The finishes were excellent and the apartment was very spacious, clean, comfortable, quiet and inviting. The kitchen was beautiful and very well stocked. We had an excellent nights sleep in the comfortable bed. The bathroom was spacious and the wi fi was excellent with no drop outs or other issues. We had an excellent buffet dinner in the restaurant. The food was well presented, there was a wide selection of food and most importantly, it was delicious ! My husband loved the prawns in particular. The staff in the restaurant were efficient and helpful without being in your face. Overall, we enjoyed our stay very much and would highly recommend Best Western Plus for a great experience.
A great motel - large rooms with comfy beds, food unbelievable in restaurant and a huge buffet breakfast. Also has power recharge for electric cars and guest laundry. Very personable staff ready to greet you.
From check in to check out this is one of the nicest motels we've stayed in. Friendly owners and staff, they really made us feel welcome and at home. Really comfortable beds, great bathroom and amenities. We stayed in a courtyard room with kitchenette which was very well stocked with tea, coffee, etc. Had a lovely dinner at their restaurant, Cascades. Unfortunately all deserts had dairy, which is a no no for us, so the chef prepared us a delicious fruit and sorbet platter for dessert. Our special thanks to chef! Highly recommend this place, excellent in every way.
Very nice room Modern, Comfortable and very quite Friendly staff Great food in restaurant Happy hour and canapes on Sunday evening Overall a very comfortable place to stay Would highly recommend staying here
Loved the heated pool and spa and the buffet breakfast. Wide choice of delicious breakfasts- one of is vegetarian and one not and we were both happy. Staff were friendly and helpful.On the downside- bedroom was up some steep stairs and bathroom/toilet was on the lower level. Bed was comfortable. Price was good booked through hotel.com and included breakfast and wifi. It was a coldish day when we arrived and the upstairs heater had been left on to warm up the rooms beautifully. There was also a downstairs heater. The spa bath in the unit was nice but rather small for two people.
Part of a chain but run with a human touch & unusual efficiency. Good value for money. Daily "Happy Hour" in a well-appointed lounge is a bonus. Only problem is narrow-access carparking for some rooms. And access from the road is circuitous (round thr block) if travelling northwards in Goulburn.
Room was great, well appointed, spacious, quiet and very clean. Beds were comfortable and the lighting was suitable to be able to read in bed. Reception staff were very helpful and friendly. Parking can be a little tight when heavily booked. I would book here again.
Fantastic room, brand new had everything we needed for an enjoyable stay. Loved the courtyard for our young children and all the little extra touches. Free water, milk, nice toiletries. Will definitely be back!
We annually take a 2 bedroom apartment while attending a weekend of meetings and it is always up to expectations. Clean with all we needed iron, board, kitchenette with dishwasher and hotplates (minibar if needed) and a restaurant on site.
Stopped in on our way to Melbourne, staff were nice and recommend us with some local pubs / bars for dinner but the rooms were not anything fancy, beds are hard and bathroom not updated... for $125 for a night wasn't really worth it.. but the location is really convenient and they have parking for trailers too
Stayed in a King Superior Unit and the rooms were amazing to say the least. The bathrooms were huge and luxurious, the rooms were massive with lovely furnishings and a very comfortable bed. Staff were exceptional.
Really enjoyed our stays always very clean rooms and friendly staff willing to accommodate our every need would always recommend to others room service was good and food well presented and delicious will definitely stay again
only 1 overnight stay, however bed was extremely comfortable. Room was very large and everything was very clean. Ample amenities. will stay again when travelling this way. Staff were very efficient, friendly and helpful.
We have stayed at this motel numerous times and it still is a great place to stay. We were in one of the new rooms at the front of the motel and it was spacious, clean and well decorated . Also the television was large. Even though we faced the main street we heard no traffic noise. The room also had a private courtyard wich was excellent. I hoghly recommend this establishment
Staff are always friendly and willing to go out of their way to assist you Room cleanliness is exceptional Quiet area Restaurant is great with delicious burgers Love the 2 story rooms - gives you that extra space
Overnight stay in a three bedroom apartment exceeded our expectations beds were comfy everything looked new and the staff were fantastic highly recommended we will definitely be staying next time we are passing through
We had been driving all day and wanted a place to eat and lay our head. the sign that said restaurant drew us in. This was one of the best decisions of our trip. The room was nearly new, beautifully decorated and everything was there that you could need. we stayed onsite for dinner and again were very pleasantly surprised. .we had pizza which arrived promptly and were really tasty. The best bit was that they put on snow especially for us the next morning!! best spur of the moment overnight stop ever
Stayed here for work and did not disappoint. I have stayed in a 'higher class hotel in Goulburn previously, however this hotel far exceeds that one as its more homely, has better and cheaper food, free canapas during happy hour between 5-6pm and has good size rooms, with excellent bathrooms. Only drawback was that I forgot my pillow and there were no firm pillows in the room.
Absolutely happy with our experience at Best Western Goulburn! Got a free upgrade from the lovely lady at check in. Staff were very friendly. Buffet breakfast was well worth the money. Very happy all round.
This property is just out of town, fantastic rooms with everything you could need. Immaculate presentation, spotlessly clean, modern decor, huge bed, great kitchenette. The restaurant is top quality and the staff throughout the property are very courteous and helpful. Will definitely return when we go down to Goulbrn.
After a long drive the staff were very welcoming and i was given an upgrade. Fantastic room, comfortable bed and very quiet. Huge big bath and nice toiletries. I had dinner in the restaurant and best steak ive had for a long time. Chearful staff that were very busy. 11am checkout also a bonus. Definitely would recommend and i will be back to stay on my next trip in October.
Great room and facilities. We booked for an overnight travel break and found it way above expectation. Modern, spacious, really clean and very comfortable. Great bed. Easy parking at the room. Noted for next time.
After a hard days racing, we find staying in Goulburn, going out to dinner and enjoying a few brews and ideal way to wind down after a great day at Wakefield Park. The 3 of us enjoyed an excellent start in the semi close to the hotel. It was quiet, warm and well maintained. It was perfect for us and would stay again.
This was our second stay here and again large, clean comfortable room. Some building works in progress but that didn't interfere with our stay. Evening meal in the restaurant exceeded our expectations, menuchoices a little different but food proved delicious. Reception welcoming and helpful.
Once again we received great, friendly service at this hotel. The rooms are quiet and comfy, the restaurant has great food (Christmas in July buffet was excellent!) and the staff are so happy and caring. We stay here en route to seeing family and always feel very welcome. Thanks to everyone.
Although there was a lot of evidence a lot of construction work had been going on, the hotel was quiet and the staff were excellent. The restuarant served very tasty meals that were a little unusual but in a good way. Some of the rooms we had, had been upgraded the others had an upgraded bathrooms. All had comfortable beds.
Best Western Goulburn is by far the best place to stay travelling Melb/Sydney, we have tried quite a few and this one comes a very definite first. Bed was extremely comfortable and breakfast was great, set us up for the day.
We have stayed here often and have always been happy with the hospitality. The staff are very courteous and professional and the rooms are large with quality fittings and are always clean .Very professionally run
Our brief stay was excellent. Very easy booking and check in took literally less than a minute, check out was just as quick and professional. The room was very cozy and warm, super clean also. We will stay again
The staff and amenities at the best western are amazing. I am always so warmly welcomed by the ladies at the front desk and the food is amazing. Rooms are spacious and warm (especially during the colder months) and they provide everything you need for an enjoyable stay.
The room was a great size and very clean. The breakfast was lovely and David was more then helpful with an issue we may have had, but luckily didn't eventuate. I would highly recommend this hotel. P.S. Great toiletries and made in Australia!
OK, so my teenage sons & I only stayed here one night, to break up our trip back from Perisher to Sydney....but we were all really impressed with the quality & size of the apartment, including a huge bathroom with bathtub. As we weren't there for long, can't really comment on the facilities - though the staff were friendly & we wished that we could've had this type of high end place to stay at, at Jindabyne. Great value for money & recommend it.
I have stayed here a few times now and this time stayed in a single storey king room. Well done . clean, comfortable, quiet and really comfortable bed. problem is I slept in a little because my sleep was great.
When you arrive you are greeted by this fantastic looking Hotel. We stayed in a 2 Bedroom apartment. The room was very clean and the shower is fantastic. We all had a fantastic sleep in the wonderful beds. Its like sleeping on a fluffy cloud. The staff are very helpful and will go above and beyond to help you. I highly recommend the Best Western Goulburn. We drove all the way from Melbourne late in the evening because we love this place. Keep up the excellent work.
Excellent rooms, fantastic facilities with very comfortable beds! Staff were very friendly and very helpful. Would definitely stay again when passing through on our trips both north or south! Kids loved the bath!
We stay at this place when visiting my mother who lives in a nearby retirement village, it is a real treat, the rooms are comfortable and in good condition, there is a lovely spa bath and small pool, and it is only a short walk to the main part of Goulburn. The staff are friendly and helpful, and the restaurant has lovely meals.
Exceeded my expectations. The Best Western Goulburn was lovely. The double storey apartment well and truely accommodating our family with the most comfortable bed I'd ever slept in in a hotel, even the kids said they were better than theirs at home, and when on a road trip sleep is paramount. The rooms were clean and modern with all the ammenities you need for an overnight stay. The reception staff were friendly and welcoming. The hotel is just at the edge of the main strip so nice and quiet. The kids didn't get to test the pool but it seems others did and were there for some time. I would highly recommend the Best Western Goulburn, no matter how long your stay.
Amazing apartment. Facilities were 5 star. Came in on a freezing night to a toasty warm 2 bedroom apartment. Fantastic! The room was spotless and the extra bed neatly set up for our son. Would definately stay here again. Very close to Sydney (where we were travelling to). Didn't get to check out the pool - but will be back in the warmer months with the kids.
Spacious and comfortable room with large bathroom and spa bath. Comfortable king bed. The room did however smell like cigarette smoke which was unpleasant. Friendly and helpful staff at reception. Good central location in Goulburn township.
I haven't even stayed the full length of my stay yet, but i know where ill be staying when i come back to Goulburn! My partner is studying at the police academy, so when i come to see him, we need to stay off campus. When i arrived and checked in yesterday, Rhiannon and David were so kind and helpful, Rhiannon giving me heaps of local information on things to do, and places for my sick partner to see a doctor that bulk bills! Next it was dinner in for us, and i realised we needed some cutlery! Gave reception a call, and within seconds David was at our door with all we needed! Today as I'm escaping the room trapped with sickness, i swung by reception and Debbie helped me out with a late check out for tomorrow,reminded me of directions to get to the pharmacy, and again offered local suggestions on things to do! David again helped me out without hesitation today grabbing ice from the restaurant for me! Every single interaction has felt so genuine with the staff, and i feel so at home and comfortable here! Im looking forward to coming back!
Staff were very friendly and accommodating. Have us a free upgrade and I didn't even ask for one. The room was very clean and bed was amazingly comfortable. Would recommend to anyone staying in town who wants to be reasonably close to town.
Good rooms, great staff. It is a great shame that trip advisor requires two hundred characters in a review though. I can't see why I should have to write an essay when simplicity is all that is required. Good rooms, great staff.
Very clean and comfortable rooms and very quiet during the night. Easy and efficient check in with friendly staff. The breakfasts were great providing excellent choice and variety. We also enjoyed a delicious dinner in the dining room. The staff in the dining room also provided efficient and helpful service. We have stayed here several times and have not been disappointed.
Easy, spacious and comfortable. Where else can you get a king bed in Goulburn? MOR products in bathroom with a huge spa!! Would highly recommend! Stay at the back of the property, it's nice and quiet!
Stayed at this hotel for one night, great and friendly staff on check in and out, room was great King Spa room, and restaurant was fantastic, wait staff were great very frendly and helpful, over all a great place to stay.
We were greeted with warmth and smiles. The staff were so lovely and welcoming. The accommodation was perfect for a beautiful nights sleep. So comfy and clean. All the amenities you need. Also very convenient having a lovely restaurant onsite.
Spacious rooms and good sized bathroom. Comfortable bed and pleasant helpful staff. Good heaters in the room which was needed in Goulburn's cold nights. Car access will be better when new rooms being built are finished.
The reception staff were excellent and the room had been refurbished to an excellent standard. All appliances and fittings were in good working order and functional. The allocated room was quiet and the air-conditioning was quiet
Nice rooms, good bed and pretty comfortable. Annoying noise in bedroom from air conditioners cycling on and off and vibrating through walls. Parking outside rooms is haphazard. Perhaps an allocated number outside each room.
The rooms are spacious, extremely comfortable and quiet and all facilities are good. Happy hour is a nice idea. Haven't tried the restaurant but the menu looks good. Winter is not a great time for swimming but there is an enclosed pool. Location is good.
Service here is brilliant. Rooms are very modern and clean.They have added touches such as MOR toiletries, happy hour which also included a free entrée per person who ordered a drink and cheese platter for all guests to share.
Confirmed after phone call last week that the spa room was confirmed for us. Reception was given the names of other people listed on my booking. We arrived expecting a spa suit and was greeted saying the first of our group in got it. What sort a show do you run? If I personally was assured my name was on the spa suite. The attitude of the young lady booking us in was much to be desired. I assume because I was ticked of didn't help her attitude. 11 months waiting to book in and all I got was fail. I will think twice of booking here again. Room seems tidy and clean, however hugely disappointing in reception and getting the booking right.
A fantastic organisation, bed and pillows were relaxing easy to go to sleep, food was delicious and the staff were nice, friendly and helpful. Close to town and plenty of parking room. Will be going back.
One of the nicest Best Western hotels we've visited. Had a 2-storey unit; living room and bathroom downstairs and the bedroom was upstairs. Well stocked fridge. There is a restaurant on site, and food was very good; had a lovely breakfast there before we left. There is a small in-door pool on site and a laundry room, which proved very useful. Staff were very friendly and helpful.
Stayed here for a night very happy comfy beds heaps of room in the room we have. customer service was lovely very clean rooms couldnt be happier close to everything in town the parking is great infront of the door.
Check in is always quick and helpful...rooms are always clean and smell fresh...bed is comfortable and reception is always ready to help...rooms are made up during the day...fresh towels in the bathroom and the toiletries offered a high quality...I always choose to stay here when I am in Goulburn for my work.
Great service was shown from the moment we arrived.There was heaps of seciure parking off the street. The rooms were very clean with crisp linen and towels. It was quiet. We were pleasantly surprised. We would definately stay here again.
Was booked a room for work and was given a two story room which was stunning! Immaculate in all areas. A huge screen tv both downstairs and upstairs! Absolutely loved it. A very quiet room. The room service was great and the meals lovely! The staff are very accomodating. Will be even better once their renovations are complete! Would highly recommend!!
Everything was perfect, first time in a long time I DID NOT want to leave my room... The room was so comfortable & the bed was absolutely heavenly... Oh & don't get me started on the spa bath.. If possible I could have stayed in it more many hours than I did... The room was very relaxing, clean & tidy.. The staff were very welcoming on arrival & extremely helpful when departing on How & where to find places around Goulburn. I'll definitely be telling all friends & footy parents where to stay on our next visit especially after listening to some on their previous nights stays to our away games.. I couldn't stop bragging about my stay - so I'll most definitely be re-booking again & again @ The Best Western Goulburn....!!!! Thankyou for an amazing relaxing comfortable spacious room after such a long trip..
Have stayed here on several occasions for family trips. The Staff are always very friendly and helpful. Quiet location and quiet rooms. Fantastic spot to stay with kids - Indoor spa and pool are a BONUS!
Receptionist was very friendly and helpful. Our room was very generous in size and the the bed was soo comfortable and room very clean. Bathroom was very generous and a very large shower. We would stay there again.
Great modern room with large ensuite with a bath. I was very impressed with the room. There is a guest laundry on site As Well. The motel is near the center of the city. Great place to base yourself for a visit to the area
Best Western Goulburn exceeded our expectations. Certainly value for money. The bed and pillows were excellent and the set out of the room stunning. Bathroom downstairs and bedroom upstairs which meant the elimination of noise. Will definitely be staying again. Staff were very friendly and helpful
We were very impressed with the accomodation style, room was spacious with lovely comfy bed, friendly helpful staff and easy location to all we needed, will be even better once renovations are completed
We really enjoyed the location and the hotel amenities. The staff where fantastic. The Seafood buffet on the Saturday night at the restaurant was fantastic. We stayed in an apartment room and it was great!
This hotel has everything you need and fantastic service. Modern clean rooms. I recommend this hotel to all travellers. I have stayed in a few hotels in Goulburn but I will only be staying here in the future. I can't wait to come back.
Very generous size room, 2 queen beds and desk! Dining table for 2, kitchen including full size fridge freezer, dish washer, stove top and very well equipped with utensils! Bathroom/wet room modern and actually had luxurious feel. High quality toiletries and beautiful bath sheets! Private court yard, very clean. Aircon and heating! Heated pool needs repairs and revamp but warm and clean! Ant problem within pool area! Building under renovation so look forward to seeing end result! Didn't effect our stay! Reception staff lovely at check in and out! Car park appeared near capacity.
The reason for staying at this motel is for spa, would have preferred different spa room,as the one we stayed in the spa was too small and the shower was in the spa. Also the bedroom was upstairs, we like to drink while we are away, so you have to be very careful, going up and down stairs. When I booked it was the only spa room left, have stayed in the other spa rooms at this motel.
We were here for 1 night only but enjoyed our stay and found the 2 bedroom apartment to be clean and comfortable. The staff were friendly and helpful. The only thing to note is that the bathroom was downstairs and the bedrooms were upstairs. This wasn't a problem for us but could be for someone less mobile. The beds were reallly comfortable.
Best Western at Goulburn staff are very accommodating. Service was easy but not pushy. Rooms very comfortable and well set out. Whole Motel is generous with space and no problems with parking (Car and Trailer)
I stayed in a 2 story room. I found the layout impractical. The bed is upstairs and then there's a sitting type room and the bathroom downstairs. Everything was beautiful and clean and well appointed but just a strange layout. Seemed like wasted space to me. Restaurant and bar there. Happy hour was good and the meal was okay. For the cost, I think I'd stay somewhere else.
regularly stay here on business trips to Goulburn, rooms are clean and well appointed, restaurant food is good quality and reasonably priced, staff are always friendly and helpful. No traffic noise, easy parking. Close enough to the central business district if needed
We stayed at this motel overnight and found the room to be excelent. The room was tidy and a good size with parking right at the door. The reception staff were friendly and helpful. The location made it an easy walk to the main street and clubs. There are new rooms being built so this should help with accomodation as the motel always seems to be busy.
Well looked after by friendly staff - food was plentiful and delicious; so many breakfast options! Will definitely come back. Room (2 bed apartment) was spacious and quiet. Thanks to all the staff for an enjoyable stay
I was on a tour and they were pretty disorganised on our arrival. It took 20 minutes for them to sort out the room keys. Having said that, I had a spacious room and the bed was very comfortable. There was an extra room up some stairs(that was locked) that would be great for families. The motel is set out in blocks and as such there is no lift to the upstairs rooms. The room had a balcony, but it was so small. It was the width of the door. The bathroom supplies were a high quality. The dinning room is very pleasant and the meal was very good. It's not easy to serve a large group, so they did well.
All staff were very helpful, pleasant and welcoming. Light meals were available as well as restaurant meals. It was lovely to stay at and the rooms were clean, tidy and woke up feeling refreshed from a goodnight sleep.
This property was one of the best we have experienced on this trip. The room was well appointed with the correct amount of relevant furniture. The hotel was nice & quiet & within a short drive to the city centre
We stayed in the loft style apartment. Felt like home having a bedroom upstairs and the lounge/bathroom and kitchenette downstairs. The staff were lovely, all smiles. Great facilities including restaurant and pool. Would highly recomend this hotel for a couples/family stay, or business trip accommodation. Simply lovely.
Very friendly staff who are willing to assist with any requests, facilities very clean and tidy, rooms very well appointed. Great service and staff are Best Westerns greatest asset and they are very happy which shows in their interactions with patrons. Good meals with a variety to suit tastes and preferences, located in a quiet area with very comfortable beds.
This motel ticked all the boxes for group travel.Good size comfortable rooms with couch and good size tv. Bathrooms were excellent and Cascades restaurant put on a good dinner and excellent buffet breakfast Friendly staff although as we arrived a little earlier than expected had to wait on bus until extra staff showed up but from then on everything was very good
The staff were excellent, the rooms and bathrooms have quality finishes, Cascades is great restaraunt and importantly you give us a king bed option. we stay here on every visit to Goulburn and it has never dissapointed.
A group of us have just stayed at this Best Western on Lagoon St. The new 2 x queen rooms were large and very clean with a kitchenette. The older queen size room (slated to be demolished) was perfectly fine with new shower recess and vanity. The happy hour with free canapés is a great idea - we ended up having dinner in their restaurant. The staff are extremely helpful. Check in and check out was a breeze. Our small gathering the next day in Cascades was well catered for and organised beautifully.
If I'm staying at a motel there are a few must haves, clean quiet and comfy bed. this place ticks all of those boxes. the bed is extremely comfortable, room is modern and clean with a big tv and yep it is well kept and clean. good job.
Stayed here after a trip to Braidwood. We stayed in a King Room that was very comfortable. Room was nice and quiet and the restaurant buffet was great value for money. Our waitress, Michelle, looked after us both for dinner and breakfast and made us feel very welcome. Well done Michelle. Will certainly stay here again
Room spotlessly clean, staff friendly, pool and hot tub a bonus. Would definitely recommend and stay again. Didn't try the food but heard good things.beds comfortable ,shower great.kitchen facilities good in double queen studio. All you could need
Clean, tidy. Renovations taking place but no noise. Restaurant fully booked for buffet night, ordered Room Service and food was delicious. Pool area clean and tidy (due for the 2023 renovations though). Family room was great! Rhianna in reception was absolutely lovely and accommodating. Will stay again.
We enjoyed our stay. Bed comfortable and linen great. Lovely kitchen facilities though didnt use as intentionally went for dinner with friends. Our 3 boys shared the 2nd bedroom in King size bed. Beautiful bathroom products and complimentary water bottles a nice touch. Dinner in the restaurant was amazing value and delicious, with so much choice being an all you can eat America buffet style. So fresh and presented beautifully. Our waitress, Samantha (I think) her name was, was very friendly, proffessional and attentive to all our requests and all the childrens questions. The boys also loved the indoor pool. We will be back!
Booked accommodation for my daughter and her friend to stay on their way home. Booking was easy and when phoned to query a couple of things, the reception staff were most friendly and accommodating to our needs.The ladies were delighted with the comfort of the room for reasonable price. Absolutely recommend.
We were really surprised at how genuinely friendly the staff were. The restaurant and breakfast meals were very good quality. We could not recommend this hotel enough. It completely surprised us and genuinely exceeded our expectations for a quiet country location.
Only stayed one night but we are definitely converted to Best Western Plus if this is an example of the standard of the other properties but I think Goulburn might be a stand alone. Hope not, but from check-in to check-out we couldn't fault any aspect of our stay. Friendly, welcoming check-in, slight hiccup, but solved immediately. Room spacious, loved the wet room section, toiletries, high pressured shower and very comfortable bed. Happy Hour a winner, service and meal in Cascades better than in most Restaurants. Room Service for breakfast arrived at requested time with piping hot tea and really cold orange juice, perfect. Congratulations, that little 4 letter word “plus” puts your facility way above others.
The staff and amenities at the Best Western were second to none, it is a shame we took so long staying at another motel before we tried this one out. We were impressed by the cleanliness and comfort of the room
Staff were very friendly and happy to assist. Room sevice was prompt and food was tasty. Room 108 is spacious and has a large upstairs loft area with a comfortable bed, large tv and small lounge. Downstairs is another lounge area, tv, sink/fridge and bathroom area including a spa bath (with over head shower). Towels were large amd soft. Shower pressure incredible and very hot. On main road but no traffic noise in this room. Pool area in a terrible state and needs closing until the renovations are conplete (new accommodation going in) as it looks messy. The renovation work did not disrupt my stay at all as its in a different area to the accommodations. Lovely array of toiletries and the complimentary water was a nice touch. Thank you. Nice hot breakfast for $22 with a good choice. Would recommend this hotel for all of its good features and easy check in/out.
My husband had one of the best steaks he'd had for a long time. Complements to the chief . Great cocktails,really enjoyed happy hour . Very comfortable rooms and very easy to find.definetly wood stay there again.
My wife and I were put up at the Best Western Hotel for 2 weeks while we could settle in a place in Goulburn. We were in a 2-bedroom suite complete with small kitchen and living room. The Best Western staff did a fantastic job at making our stay comfortable and pleasant. The staff was friendly, warm and hospitable. I recommend the BW hotel for anyone looking at an extended stay in Goulburn.
I totally enjoyed our stay at Best Western Goulburn. The staff were friendly and helpful nothing was to much trouble. The room was amazing . Everything was clean and well organized. we will most definitely be staying again
We were booked at the Best Western Plus Goulburn for a single room for three people. We were contacted on our way to Goulburn inform us that the spa bath in our room was broken. We were told that we had been upgraded to a two bedroom Unit. The unit was the closest to the road and the Restaurant and when in our room did not hear any noise from either. Would stay there again staff were helpful and polite Great nights sleep
Since being in Goulburn for the National Indoor Hockey Tournament, my team & staff were staying at this accommodation. We were all extremely surprised on what a lovely modern place this was. The rooms were lovely and large with the main bed being downstairs and 4 beds upstairs - which was great for the staff. I, as the coach slept downstairs in one of the apartments with 4 of my players sleeping upstairs. Both rooms had TV's which was fantastic. The rooms 202, 204, 206 etc had lovely spacious balconies, whereas the rooms 302, 304 etc had very tiny balconies. All my players (girls team) were very respectful of the staff and accommodation and looked after everything - super proud as a coach for there fantastic behaviour. The staff were all wonderful, cleaning staff always there to help in anyway, with extra towels etc - so thank you so much for that. We (the girls team) had dinner there one night, which was great and had a large variety to cater for everyone's needs. Reception staff were also lovely especially when we had a couple of issues with our air conditioning which they sorted out immediately for us. The only issue that we all had was there were 5 people staying in each room and with only 1 bathroom, sometimes became an issue when more than one person needed the toilet otherwise it was perfect.
i have stayed in a few Best Westerns and this one is right up there. Great and i mean great and very friendly staff. Brilliant restaurant, the happy hour with the cheese board and snacks is above and beyond. Shower was superb and much better than the Vibe at Canberra Airport. Bed was comfortable. My only reservation was the 2 bed apartment has the bathroom downstairs so i was up and down half the night, that and the not so comfortable lounge was the only drawbacks. Perhaps they could consider Netflix like the Best Western in Dubbo has, it is a drawcard. I would give it 4.5 if i could but TripAdvisor do not have that option.
This was an excellent hotel. My unit was immaculately presented. The staff were all very helpful and the continental breakfast delicious (I didn't try the cooked option). I also enjoyed the dinners I had in the restaurant. I would certainly stay in this hotel again if I was visiting Goulburn.,
We truly enjoyed our stay. The staff went out of their way to ensure we felt welcomed and special. The atmosphere was relaxed and enjoyable. The rooms were clean and looked amazing. Everything about our stay was so memorable and we plan to continue to visit the motel again and again. Amazing place to stay!
Stopped here on our way back from qld. Great half way point between Coffs n Melb. Room service food was delicious! My fish was soft & not dry at all! My husbands steak was cooked perfect. Rooms are a little oudated but still very clean. Service was great. Nice place to stop for the night.
We had 3 family's stop for the night on the way back to Brisbane from Tasmania, the rooms were great and so comfortable, the food was amazing and the staff were super friendly and accommodating . The kids absolutely loved the pool and the outdoor spa (as well as the adults) . Couldn't fault it and will be back again on our next trip !!
Stayed at the Best Western during the Hockey Comp. Only came from Canberra but didn't want to drive back and forward each day. We were very happy with Everything. The room we stayed in was very clean, cool and the Spa was nice and Relaxing. Very Comfortable. We found all the staff to be very helpful and pleasant, especially the ladies in the restaurant just lovely. Best customer service friendly staff. The Beds were Great comfortable and so were the pillows. Great Stay.
Wonderful place to stay, relax & unwind. Restaurant, staff, motel, room service, huge room, spa, quiet, clean, own courtyard, exceptional. Can't wait to visit again, hopefully sooner than later. Thank you
Great hotel. Room v clean and comfortable. Quick easy check in. Beds v comfy. Good location. Could walk to shops if felt energetic. Didn't eat here but menu looks good. Very basic pool but at least they have one. Most don't.
This hotel was better than the hotel we stayed in Canberra. The room was gorgeous, clean and very very well presented. Massive amounts of room. We used it as a stop over on our trip. I wish we stayed longer and enjoy the room a little more. Highly recommend. Loved the mini bar was separate to the main little fridge. The kitchenette was wonderful, made it easy to prepare food.
Clean and tidy room with very comfy beds, safe parking, fantastic staff and overall and very welcoming great place to stay.. recommend staying here for sure.. great air conditioning and even better room service the food was sensational!
Always good to stay. Room clean, bed very comfortable. Highly recommend. Restraint staff very friendly and professional. Room spacious and spa was amazing. And now I have run off of things to say but need to meet 200 words.
Great amenities and friendly staff. Rooms are great and beds very spacious and comfortable. Close to the town etc. In all great place to stay. Would recommend best Western to anyone who wants a great stay.
Perfect in every way. Rhiannon Churchill went out of her way to ensure a faultless very late check-in. Might not look much from the outside but once inside it was fabulous. The rooms were spacious and clean. Will be back.
Very helpful staff, beautiful room and well priced. We needed to stay an extra night due to my child being unwell. They were so helpful couldn't fault the staff. House keepers were also amazing in helping out nothing was a bother no mater the time of the day or night.
We find that this is an ideal stop for us as we travel between Melbourne and Sydney. That Happy Hour is a welcome reprieve from driving and the accommodation is very comfortable and clean. Staff are most welcoming.
So friendly, clean and great food.I was lucky enough to be upgraded and enjoyed a beautiful bath in my room.The buffet breakfast was hot and delicious. Looks like they are about to renovate the pool and that will top it off.
Friendly staff. Rooms well presented. Will be fantastic once the refurbishments are completed. In a quiet location do was able to relax and refresh well. The meals in the restaurant were very good with a wide selection of choices.
Every time we stop in Goulburn we stay here. Quality rooms, friendly helpful staff. Immaculately clean with excellent restaurant and bar. Has a pool and spa too. Highly recommend Best Western chain - especially Goulburn property
nicely renovated room with up to date appliances. Very clean and well presented. Met one of the cleaning staff in the morning and she was very proud of her work and of the presentation of the motel. it was pleasing to see this.
stopped here during a family holiday. thought it was ideal- accommodation with pool and restaurant. Rooms were old and smelly. cleanliness obviously not a priority. we went to pool not long after checking in, only to find ants everywhere, piles of dirt on the bottom of the pool, missing tiles and the enclosed room stunk. extremely disappointed. We didn't let our kids inside the pool, and went straight back to our room. so put off, we bought dinner elsewhere. my 3 kids hated it- the beds were awful.
Conference room, meals, accommodation. All there together. All great. Very friendly and cooperative staff. Our work team uses this venue regularly and will continue to next year. Happy hour at the end of each day was awesome. Free nibblies with happy hour.
Great family run motel. Lobby area great for $5 happy hour with free canapés. Great Restaurant on-site with wide range of meals. The Buffett breakfast has a huge range of freshly made hot and cold food. Great coffee machine as well, on your way out of breakie grab a takeaway. Pool and whirlpool onsite. Rooms are always clean well stocked and very comfortable.
Accommodation picked at a rush but was a great choice. Rooms comfortable, modern, good restaurant on site, early breakfast option available, staff really friendly, ample car parking. Minutes walk to the heart of Goulburn. Would stay again.
We had a Superior King room and were very happy with the layout and facilities. Close walk to Goulburn town and we also walked to Rocky Hill. Check in was quick and we requested a late check out which was granted.
Hadn't stayed here in 15 years. This time hasn't been great. Receptionist wasn't rude but wasn't polite either. Room was ok but no lounge, only two chairs so no where to relax except on the bed. Very expensive too, more then a hotel in Canberra. Meant to be only one car per room but they let the two guys Next door take up the two parks outside my room so not impressed. Would recommend another motel as I won't stay there again.
Really friendly staff, comfortable accommodation and delicious food, big thumbs up from us !!! Oh and amazing value, we will definitely be back. One of the few motels where we had a choice of pillow varieties.
This motel in Goulburn is a real surprise. The rooms were very spacious and comfortable. A good sized fridge and microwave in the room. The restaurant meals were very good and restaurant service was excellent. Even though still under construction, we were not disturbed by the workmen at all.
We stayed here for 1 night on a trip and it was really worth it. Clean, very large room, upgrade on arrival to a spa room. Amazing shower, very friendly staff easy check in check out and great food and service in the restaurant.
Excellent service. Lovely room and very comfy bed. It was very easy to find. The restaurant menu was simple and the food was excellent. Nice atmosphere. The ammenities like pool and spa looked good but did not use them. Will come again
Beds and pillows Great! Bathroom and shower Great! Lovely staff. Hotel under renovation at present so not great appearance, but overall the stay was great. Clean rooms and friendly accommodating staff.
BWP at Goulburn have managed to do what most hospitality establishments fail at, that is to get staff that are actually happy to be working in the hospitality industry.There are some things that just can't be achieved by training, simple things like caring, showing a genuine interest, attention to details even down to the smallest things, BWP at Goulburn have excelled at getting the right people for the right jobs.
The room was Spacious and very clean and also very quiet. The restaurant is very well presented and all staff very polite and well presented , overall a great motel in a great location. We have stayed here many times and is always our first choice when staying in Goulburn
I was pleasantly surprised by our family room- it was huge! Great facilities and super clean and comfy. It's a 15 min walk into town, we grabbed a quick evening meal and enjoyed stretching our legs after a long journey from Melbourne.
The room was spacious with a kitchenette, spa bath and separate toilet. The restaurant was close by and catered for the kids with colouring books and pencils. Staff were very friendly and accommodating.
We stayed here last month on a recommendation from a family member and were blown away at how nice and happy all the staff were. From the start all check-in, drinks, dinner, breakfast and check-out staff seemed genuinely pleased to help us. And then the accomodation was great - really warm and welcoming on a freezing cold Goulburn night. We are so pleased we've found our new hotel and we will visit often as we will regularly visit family not too far away. I just phoned to book again and received the same wonderful service. We are looking forward to our next stay.
Excellent for business. Caring staff, helpful, professional. Restaurant reasonable price , variety, lunches made on request to take away for business, staff willing to help. Restaurant, lounge/bar, room service late tea and early breakfast. Businesses +++ and comfortable , modern roomsand luxury bathrooms also.
We stayed here, sadly, only for 1 night & were truly blown away by this hotel. We were not expecting anything like the luxurious room we were given. The bath towels were taller than me, beautiful MOR toiletries & a huge room. The kids loved the heated indoor pool & wi-fi too. As we were arriving after 7pm we received a courtesy call from the hotel & didn't know why until we arrived in the room & found the staff had turned the heater on for us. So very kind & thoughtful & we really appreciated it. Would definitely return & recommend this hotel to anyone!!
This hotel was organised for me on a business trip and held low expectations. Although the reception area was dated, the staff were really welcoming and friendly. The hotel itself looks a little old but when you park and enter the room you will be pleasantly surprised by what looks like a recent renovation.....well done. The bed and pillows were super comfortable. If you staying for the weekend or on business I would no hesitation in recommending this place. Why 4 stars???? The breakfast and self serve coffee is average. It looks as though the breakfast is an afterthought and for a picky traveller who knows better can be had elsewhere this needs some serious improvement.
Two storied unit, bedroom/couch/balcony upstairs, sitting room/desk/kitchenette/bathroom (spacious) downstairs. After hours check in routine was simple. Bed was comfortable. Couldn't hear any noise from neighbours. Had a pool suitable for kids (but I had no time to check it out). The attached restaurant served breakfast/lunch/dinner. The resident chef (Shane) makes a stellar apricot conserve!!
Warm, clean and comfortable rooms, with staff that really take the time to understand how to help the guests. The restaurant does a great hearty breakfast and excellent evening meals too. I will definitely stay here on my next trip to Goulburn.
After many hours travelling & arriving late in the evening I found the staff very helpful & accomadating on my arrival. The room was clean & cosy, I had a great nights sleep. I would stay here again & recommend the Best Western Goulburn to my family & friends..
Excellent room, excellent staff, would always recommend this place to friends/family, would definitely stay here again! The shower was amazing, high pressure and instant temperature, didn't have to wait for it to warm up in the freezing cold weather!
Our room in the back corner of the motel was large, quiet, well furnished, clean and comfortable. A large spa overlooked the bedroom area with a separate shower and toilet off the main bathroom area. Dinner in restaurant was good value
excellent room with bedroom upstairs. very clean accommodation and great hot breakfast in well presented dining room. staff most friendly. well located 1km from the heart of goulburn cbd. this best western is well worth a visit.
Would totally recommend. The downstairs window in the bathroom and glass door on the toilet would be the only downside. Totally inappropriate when travelling with our 4 sons. Everything else was perfect. Large fridge, oven, microwave, fantastic bath, super comfy beds and free wifi.
All staff were fabulous, so helpful and friendly, nothing was too difficult and they managed to accommodate us for dinner on a very busy Christmas in July night (the buffet was delicious). Very spacious room with large bathroom, comfy beds. Family enjoyed the indoor pool and spa
Very good, overall the experience was good. House clean and well kept but the downstairs if you are staying in winter only has an old gas heater (which are very dangerous for gases and possible fires) so there is no heating for the guest room downstairs. And at -4 at night you need it. Also it can cater for up to 8 people with the beds but not the furniture. If you have more than 4 staying expect to either sit in bed or stand. No outdoor furniture either so on a sunny afternoon or those who smoke will have to stand outside.
The motel is centrally located, was really clean, the property and apartment was well maintained, all amenities were great, it was very comfortable and all of the staff were so helpful and friendly, it was perfect for our family weekend away ??
10/10 would get tipsy and sing in the bath again. Just what I needed after a stressful week at Thredbo. Bathroom was huge, shower head was great, bed was specious and linens clean. Internet is a decent speed and covers high definition streaming if your not a fan of network television.
Congratulations, you have a very nice spot there. The only reason to do not give 5 "stars" is because the internet service, is "poor" and if we have any issue WE need to call to fix. Very good construction, we can have a very nice night, confortable beds and rooms and good location. Restaurant with very good quality and variety.
Stayed here again, nice staff and clean rooms. Good eatery with a good selection that should accommodate most. A small neat bar with the main ingredients that you would expect. There is also another area you can sit and read near the fire out the front. They are in the process of putting together a fitness room as well.
Comfy, Clean and Very Spacious Room! Bathroom was also very spacious with good quality shampoo and conditioners. Very good shower stream! We stayed for 2 nights and ate at the Cascades restaurant both nights which had beautiful food and happy hour from 5pm. The dining area was very cosy and inviting. Very comfortable beds and good amenities. Great heating in Room and Good parking. The heated pool also looked great and while was indoors, was a bit too cold outside to think of putting on my cossie :) Will surely have a go next time. Excellent customer service from all staff from reception to bar staff to restaurant staff. My husband and I had a Great stay and would definitely stay again!
From the time I walked in to a smiling face til the time I walked away from a smiling face I was happy. The room was large, clean and comfortable. The bathroom was large and updated. The staff were friendly and willing to help with anything needed. The location was only a short distance to the Main Street.
Absolutely loved our stay, the staff were all lovely and accommodating as we had a few special requests. The room was beyond out expectations with everything covered in fine detail. When visiting Goulburn again I wouldn't even look anywhere else. Very happy.
This was a very welcome stop over after 12 hours on the road. The manager could not have been more friendly or helpful to us. The rooms were very spacious clean and comfortable. The room service meals were nothing short of amazing. Absolutely delicious!! Definitely recommend a stop over in this hotel.
Excellent service from the staff when booking in on short notice. They provided a room I wasn't expecting, an upgraded room. Being a work trip, excellent service for all my needs with a very respectable room, Definitely be booking again when in the area.
All I can say is wow. This hotel surpasses all expectations. The staff are warm, friendly and so welcoming. The rooms are recently renovated, extremely clean and very very comfortable. After a long day of meetings and travel it was great to kick back and relax in the hotel restaurant and bar. Happy hour was fantastic the staff were very attentive and eager to please. The canapes were scrumptious and served to us by the chef. While the menu is a little limited to the food was yummy. Don't let the main road scare you away, noise is pretty much non existent. I highly recommend the Best Western Goulburn.
The Best Western Plus has had a makeover and it has really impressed. I LOVE the spa bath and the fact the bedroom is upstairs. Will stay again and happily recommend. Also has an inside spa pool which looks enticing too.
I organised and attended a conference at the Best Western Goulburn. As I am a local, I did not stay there. The 20+ other attendees of the conference were from Sydney, Melbourne and New Zealand. The general consensus was that this was the best venue we have ever had our conferences at. The rooms were particularly regarded as excellent, the conference room generous for the price, the food provided was perfect and the staff very organised, accommodating and polite.
Friendly and helpful service at every step of our stay for a work trip. Happy hour in the reception room with complimentary snacks made us feel like the queen in big royal chairs with a log fire. Huge rooms with lovely toiletries and all amenities were clean and comfy. Bed is superb. Great layout of bathroom with large bath and seperate shower. It is a traditional style so looks the part- kitchenette with all needs covered. Meals at the restaurant were fabulous and the service was excellent by all staff. Only suggestion would be additional lighting around the entrance door. I will be thinking of another reason to visit Goulburn so I can return for another stay!
The Best western I had a suite with king sized bed and spa bathroom. For the price and being a Friday night it was amazing. The bed was lovely and comfortable. The room was quiet and the heating was good. It is a little way out of town but not out of the question for walking. Outdoor pool and spa were clean and warm. On site restaurant is very good.
We were surprised at the large size of the room. The room was spotlessly clean and the bathroom was generous in size, not pokey and small like a lot of bathrooms in hotels. We ate at Cascades on site restaurant. Though the menu is limited, the servings are very generous and our pizzas were delicious. We look forward to staying here on our return journey from Victoria. Will definitely recommend this hotel to family and friends.
The property s on the north side of Goulburn, and slightly out of town. My accommodation was booked by work at very short notice. The pleasant surprise was that instead of a basic room we were upgraded to what I think is a King Suite. Wow. The room was very large. It has a kitchenette, plus mini-bar fridge. There is an upstairs bedroom as well, though rightly this was locked off. The bathroom is spacious and has separate shower and toilet. The basin and bathtub are together. A large work desk is provided. Wifi worked well. The onsite restaurant is of good quality, and reasonably priced. We enjoyed our meals there. There are a couple of down sides, though not deal breakers at all. The minibar fridge compressor was rattly to the point that I turned it off. The toilet is odd at best. It is very small, and really although it has a door, you need to have this open else you are very cramped. Strange design for such a good hotel. Lastly, there is building works to expand the property. These do not interfere with the stay, though the car park is slightly disrupted. This will go away. All in all, this was a good stay, and I would more than willingly visit again.
Our overnight stay in Goulburn was great. Staff were helpful and even though our 3 bedroom apartment was off sight (barely) it was all very easy. The property allowed room for friends to drop by as there was an outdoor area. Breakfast was also easy and tasty.
We were a large group in a large and expensive room. In town for a special event and so the price was very high. We were not welcomed, check-in woman was not warm or friendly; had anticipated a better arrival given the positive reviews. No concessions made for a late check-out and a passive aggressive loaded warning that if exceeded check out time, penalty would apply. There's a way to greet people, a way to inform people of policy -- and both failed in the communication. The room/s - adjoining, were mostly very clean - actually it was very clean, only the mugs were not. It's an old room with a spa tub in one of the two bathrooms. That has no shower curtain, which it needs as the shower head is affixed to the wall at the deepest point of the tub. It meant a contortionist back bend to get your head under. If I were to point the shower head at a better angle, water would go everywhere. Given the price we paid, just under $400 - it would have been very nice to be extended some concessions on a slightly later check out -- and I think everyone is entitled to be greeted well. It's a very busy date for Goulburn and it definitely felt we were simply a high paying night and not a repeat customer. The room would suit a family group - but there was some talk of additional costs if we were more than four. The room would sleep 4 in two queen beds (comfy) and there's an additional 2 single beds in the adjoining room. 2 bathrooms and a kitchenette. Minibar and fresh milk provided. Good range of tea bags and plenty of cups and glasses - just that several needed proper washing before use. The courtyard and car park (which is motel style, outside each room) - is under lit and there's a very oddly constructed pool occupying the entrance way driveway. It's a glass box. I can't believe that's been approved by council - there's too few (and too dim), lights around it. I can imagine a car driving straight through the glass, particularly an elderly person could have difficulty with this, and without some kind of proper barrier...well, it just seems dangerous. I know this review is out of step with other people's experience - but I am disappointed with our experience, particularly in view of the very high rate and old (but clean), room.
Stopped over on way between Melbourne and Brisbane. I like great westerns because they usually have a restaurant. What a absolute lovely meal, very happy. The room was good and cosy but the bathroom was down stairs so had to travel up and down to go to bathroom during the night. The bed was good as was the pillows. I recommend this hotel for an over night stay.
One night stopover on way to Sydney. Nice hotel. Great buffet breakfast and room service. We were given a different room to what we were told on the phone. The hotel gave us free breakfasts to apologise for the error which we appreciated. The pool is OK for a quick dip. It's indoor and heated.
Fantastic ! Large, clean, modern rooms off the main road nice and quiet. Dealt with David very friendly and helpful. Would definitely stay at this hotel again. Ps it's worth becoming a best western member saved about $25.
Had to to be at an early morning meeting in town on the Monday so stayed on Sunday night in Goulburn. I was able to travel from Newcastle in the evening with less traffic on the road which made for a pleasant journey. The room was very comfortable with a huge bathroom which had a bath tub, and separate shower. The room has 2 fridges, one with all the usual mini-bar stuff and the other fridge empty to be able to put my cold goods into without having to empty out the contents. Great idea as well as the small kitchen sink to use instead of having to use the bathroom sink to fill up the electric jug.
I got let down by the Lilac City Motel (that's a whole story in itself) but had a great experience at Best Western. The staff there were friendly, efficient and courteous. The room I had was large and bed comfortable. I would definitely recommend it for a business overnight stay.
Our King Room was huge, comfortable and quiet. However, the best thing about this hotel is the management and staff. During happy -hour I was offered hot snacks, cheese platter and peanuts. The wine pour was generous and the staff exceptionally attentive. I was very impressed with the manger and staff during a very busy buffet dinner.
First thing that struck is when we entered our room was: "Very dark". We stayed three nights in a King Suite with Spa. All had been recently renovated and looked clean. Downstairs a lounge room and bath room and upstairs a large bedroom with king bed. If only the windows had been twice the size. The small windows made it all a bit pokey - especially downstairs. Apart from the light it was really comfortable. Two good lounge chairs, a desk for the laptop and reasonably fast WiFi, large screen smart TV's both downstairs and upstairs in the bed room. The bath room was luxurious with two wash basins and a spa bath and shower. Coffee and tea making facilities with plenty of supplies that were daily checked. A totally automated minibar in a separate fridge: don't take out a bottle to check the brand or it will end up on your bill... The hotel is located on the fringe of Goulburn CBD - about five/ten minutes walk to the main shopping area. Breakfast is buffet style with eggs cooked to order with a good choice of fruit, juices, bread and the like. Staff was very friendly and helpful. Check in and check out was a pleasure.
Stayed at the hotel for the night, we had a good experience to start off with, but things started to turn sour during the night. There is a presence in this room, and not of the good kind. We could hear someone laughing, and with it being late at night, there was no one outside, and the rooms are soundproof so it wasn't any of the neighbours. We ran out of our room roughly 5 in the morning due to being so scared... we heard heavy footsteps coming up the stairs, and my partner and I both saw the light switch being turned on and off very quickly. If it wasn't for this, our experience would have been lovely, as the rooms are beautiful. My recommendation is to get this room cleansed, as I do not wish anyone else to experience what we experienced.
We only stayed one night check in with Emma. What a lovely lady great service, my sister lives in Goulburn and gave here's towel to swim. The room was spacious and beautiful.The bathroom big and comfortable bed. Thank you
We stopped here on our way home. Amazing value, beautiful queen apartment= 2 queen beds and kitchenette Bathroom amazing also and very quiet. Front desk staff efficient. We decided to eat at the restaurant ( Cascades) as we didn't feel like going into town and were delightfully surprised at how great the food and service was. Just some feed back ... get better ironing board .. it didn't stand up and check appliances as our toaster didn't work. Over all great find .. and thanks for a lovely stay.
Stayed in this hotel for 2 days. Rooms were clean and the staff were friendly. loved the 2 floor room layout. Rooms were comfortable and parking was not an issue.walk able distance to the city centre and most shops
Easy to find the property, straight forward check in, very comfortable room with air conditioner already running. the room was very clean. The staff in the restaurant were very professional and relaxing and friendly. The shower was disable friendly with a wonderful shower rose. We hope to be back.
Our experience with Best Western Goulburn has been exceptionally excellent throughout! Located a short distance out of Canberra, which was our destination, we found Goulburn a favourable spot. The staff were so accommodating to our needs and the whole experience was flawless. The room was truly wonderful, the cleanest of facilities, spacious with current décor. Our stay was made even more pleasant because of all the staff and their hospitality, they were both professional and very friendly. I highly recommend and will definitely stay again when in the area xx Thank you Best Western Plus Goulburn!!
This accommodation is fantastic. Very clean and modern. Rooms very comfortable including bed. Bathroom shampoo etc look upmarket. Bath was a bonus. Although we didn't go in the pool or spa, it was an added bonus to the property. Great and helpful staff. Awesome rates. Walking distance to CBD.
Good stay. Quick check in. At the entrance, in the courtyard, there is a small inside pool with a hot tub. Free wifi. No breakfast was included in our rate but next to the hotel there is a restaurant and they also serve breakfast. Our room, a double room on one floor, was well furnished and comfortable. The bathroom was average but the shower was huge. Complimentary water and biscuits. All the room face the courtyard where you also park your car so the view is nothing special. Free self parking. Overall, a good value for money.
We stayed in one of the houses. It was great place to stop overnight on our road trip from Sydney to Geelong. The house has good sized bedrooms, it is clean and has two bathrooms. Very happy to stay here again next trip
This was a unplaned stop and a late checkin was great. Staff at office was most helpful and late at night very welcomeing. Have another trip down to Melbourne in 2018 and will be booking this one ahead.
Mine is just one more rave review about Best Western Goulburn. The rooms are spacious, comfortable, and well maintained and the staff are exceptional. And to top it all off, their restaurant is fantastic so you don't have to leave the property to enjoy a great meal; dinner or breakfast. You will not be disappointed when you stay here as all in all, it is good value for money. And, you get a good nights sleep with no traffic noise to disturb your restful sleep.
I would not hesitate to recommend this hotel, the staff are wonderful & friendly and the rooms large, comfortable and very clean! my husband, daughter, along with her husband, 2 small children (2 & 6weeks) and myself were in Goulburn overnight for an event at Wakefield Park the following day. Upon arrival at the hotel it was discovered only one room had been booked for my husband & myself. Our daughter had somehow either booked another motel or somehow did not secure the booking she was certain she had made.. The gentleman at reception was outstanding.. he made every effort to help us, offering to call other properties to see if she had booked there, offering information to help us. He not only found a suitable room for my daughter but was very happy to ensure we were close to each other.. We were unexpectedly joined later for dinner by other family members so we asked to book into Cascades Restaurant unfortunately we needed seating for 10.. although this wasn't possible Mark in the restaurant went to great lengths to try to accommodate us.
A fabulous stay every time we stay at this centrally localed hotel right in the heart of goulburn. The staff are so friendly - such excellent hosts, the food and drinks at their bar are excellent, and their rooms are so spacious and comfortable
When your on a business trip you want a clean and comfortable room and staff that make you feel at home. That's what Goulburn Best Western is for me. Breakfast is good value and flexible and there is a secure late check in service. I will be back
My partner and I recently stayed at the goulburn best western for my friends wedding. The room was large and nice and had plenty of parking. The only issue I encountered was the lack of a 24 hour staff member. I had a very noisy neighbour and was unable to find any contact numbers at the time. In the end I was forced to lodge a noise complaint with the police. I would definitely stay there again if they were able to secure a 24 hour contact.
This hotel went above and beyond expectations. Our room was clean and spacious and we were given all the condiments (including bottled water) to make our stay a pleasant and comfortable one. The paid TV (Netflix etc) was a wonderful bonus for the kids.
Work books my motels all around the State and they can be anything from 1 star to 4. When I pulled up outside I had no idea what to expect, especially when I saw renovation work being carried out. The guy behind the counter was friendly and professional and he gave me the key to the room. I couldn't believe it when I opened the door and saw the work desk, chairs and huge TV on the wall. The bathroom and spa were very impressive and then I went upstairs to the bedroom and it was massive with another huge TV. My only complaint is that I was only there for one night and I would definitely recommend it to anyone.
I was here recently for work. Never very confidant in my work's choice of hotel but I was surprised this time. I was in a room with a king bed with the most comfortable pillows I have ever used (I wanted to steal them- I didn't however) The room was clean and practical. Huge warm shower! Breakfast in the restaurant was beautiful... try the scrambled eggs. Dinner was rissoles and rich chocolate mousse. Lovely, friendly staff made my two night stay pleasant. I would choose to stay here next time.
We stayed in the king suite for one night on our way from Melbourne to Sydney, we loved our stay and enjoyed the big bath and relaxing room, our kids enjoyed their room upstairs with their own TV so it was a very relaxing night stay after a long day. We also enjoyed a lovely meal in the restaurant which i couldn't fault. the room could do with a paint and some minor maintenance but overall I was very happy with the room for the price.
Usually, I read reviews before I book anywhere and for the first couple of places this week, I was beginning to lose faith in reviewers. Either I'm harsh or have much higher standards or the owners friends and relatives are completing reviews..... However, this motel exceeded all expectations! Early check in (we were early around 12:30) no problem, room upgrade as well, clean, tastefully furnished, quality finishes and at 2:15pm a call to reception to see if there was any chance of getting a sandwich. Not a hint of too much trouble, delivery of a freshly made sandwich arrived 10 mins later. Restaurant for dinner and the best (I've seen a few) breakfast made this place in my top 3 list this year! Keep up the good work team! See you next trip.
Love our suite with two large bedrooms, both with TV and desk, and cupboards. This time we got room service, so we could make the most of our gorgeous apartment, and not leave it!!! Food was top quality and creative. We are looking forward to going back.
We thoroughly enjoyed our overnight stay. The Best Western was very easy to find and is well situated, close to all amentities. Our room was excellent, it was a 2 level apartment. My 2 girls had a ball sleeping upstairs whilst hubby and I had the kingsize bed downstairs. We ordered room service for dinner and had breakfast in the restaurant, the food was absolutely yummy!! The staff were super friendly and helpful. I came away feeling quite relaxed.
We had a spacious room with a large ensuite with full size bath. The decor was very attractive with large leather chairs. King size, very comfortable bed and pillows. The room had a microwave, toaster, kettle etc. Excellent TV and reception. The room was immaculate and quiet. On arrival we were notified of happy hour in the restaurant by friendly reception staff. There is a communal laundry and a pool available. There was absolutely nothing else we could have asked for. Highly recommend.
Absolutely fabulous service. Accommodation was just beautiful and clean. Customer service was brilliant especially when we were checking in late and was greeted so warming. Confirmation call in the afternoon to see what time we were going to get there and explain road works and was told not to stress. Made the whole trip ideal. The bath was huge and bathrooms were amazing. Wanted to stay longer.
We needed somewhere to stay to break a long journey. The reception staff were very friendly and helpful. We were in one of the King Loft rooms. The bathroom was nice although strangely very long and narrow. The shower was over a corner spa bath which made it a little difficult to get in and out. The stair treads up to the bedroom were a little narrow. The room was clean and the bed comfortable. The televisions were a decent size and good quality. Strangely the pool is inside a glass room in the middle of the carpark. I suppose the expense would be prohibitive but I would think they would be better off getting rid of it.
This is about the forth time we have visited this motel. We had a great self contained room that was very comfortable. A good size TV was also available. It is within a short walk of the main street or a very short drive to the clubs. The check in was easy and the staff very friendly. I would highly recomend this motel.
At first glance this looks like a nice place to stay. Upstairs/downstairs, TV on both floors. The WiFi was perfect. However, with the bedroom upstairs & the only bathroom downstairs, nightime visits to the toilet were a bit of a problem. The huge bed was extremely uncomfortable with a large hard ridge right down the centre. A mini bar is provided with automatic charging to your room which could be a problem for vistors with curious children.
Lovely place to stay. Our was immaculate, reception staff were lovely. They offered me fresh milk for my young boy which was very nice of them. Definitely will be staying here again. Highly recommend anyone visiting Goulburn to stay here
I only stayed for one night for work, but found Best Western Goulburn a pleasant surprise and good value for money. Staff were so welcoming and helpful. The room was very clean and the king loft was great value for money. The continental breakfast was much better than many other higher rated hotels - with selections of fresh mango, grain sourdough, fresh rhubarb compote, avocado, jam in jars (not individual packs) and good coffee. Service was excellent. Bring your swimmers (wish I had) as there is a small heated pool.
have stayed twice at Best Western Goulburn and have found the staff and service excellent and friendly. The rooms are great, clean and tidy and the Cascades Restaurant food is awesome especially the Pizza. Will stay here on every visit to Goulburn.
Really love to stay here! Jackie at the front desk is a very friendly and helpful receptionist! All the desk staff are really lovely! The rooms are always clean and it's in a great location. The hot tub is .. well.. hot! Haha A great place to stop when travelling through Goulburn! :)
Broke our journey from Melbourne to Sydney with an overnight stay about 3 weeks ago. Clean, comfortable, with quiet and efficient heating & ample hot water for showering, the hotel provided us with a relaxing and restful break. Although it was alongside the "main" road, we were oblivious to any traffic noise. Two days after having checked out, I realised that I may had inadvertantly left my iPhone charger and cable in the room. Called reception, and indeed they had the item in their possession - many thanks to the housekeeper and staff for their honesty - and arranged for its return by post. Would not hesitate to stay there again! .
Decided to break the trip back to Melbourne with an overnight stay on Goulburn. With 3 in need of accommodation, I was unsure of what we would get, but was pleasantly surprised. Enjoyed a King room with loft accommodation for up to another 4 people. The room was spacious, quiet and well appointed, with very comfortable beds. Heated swimming pool was available as was a restaurant with a reasonable menu. The property looks as if it is extending its accommodation but do not be put off by this. Overall, a very pleasant stay
We used trip advisor to book a loft room including buffet breakfast for two adults and one teen. The room had its pros and cons. Pros: very comfortable mattress on the king bed, good heating, spa bath. Cons: bathroom door badly positioned, bathroom is downstairs, sofa bed is upstairs, no bowls or spoons in room (we needed for icecream). The buffet breakfast was one of the best we've ever had - excellent variety, freshly ground expresso coffee and friendly staff.
Staying at Best Western Goulburn was really a fluke as everything in the town was pretty much booked out on our recent trip through the area. Now we have found this gem we will be staying there again! It is currently having a new accommodation wing under construction built but don't let that or the lack of street appeal fool you... We stayed in a room with two queen beds.The room was both clean and very well appointed making it very comfortable. The bathroom was a good size with a separate shower and toilet as well as a large bath. We enjoyed our breakfast very much with eggs made to order, great coffee and a really good breakfast buffet on offer. We found the staff friendly and obliging. Overall this is a great choice when staying in Goulburn.
Booked this hotel for convenience on way back from the snow to Sydney. The outside isn't much to look out but once you're in, it's clean, comfortable and well maintained. The bathroom, beds and Tv had been upgraded and there was free wifi. The staff at reception were very nice and friendly. There is an onsite indoor pool and spa which we didn't use but lots of other guests were enjoying. It was pretty quiet and we all had a good rest. There is also a restaurant where we ate dinner. The only weird thing was the bathroom had an internal window into the bedroom but it has a blind so not a problem (just very odd!). We would stay there again.
Stayed here for 2 nights in a 2 bedroom apartment. Apartment was very clean, modern and contained everything we needed for a family stay. Beds were huge and extremely comfortable. Televisions in both rooms also was a great bonus for us and the kids. Living area in the apartment is quite large and the kitchen was very modern. Individual heating in each room kept us very warm. The indoor heated pool an spa were both very clean and the kids enjoyed their swim. Apartments were very quiet and parking was ample. Would definitely stay here again.
Goulburn is a handy overnight stop for us when we travel on our occasional roadtrips north, and this motel has become our favourite. The King Superior room is spacious and well appointed, with a completely marble tiled large bathroom with the shower adjacent to the bathtub, both being behind the shower screen. Very roomy! The restaurant offers good food and is also popular with locals - it is advisable to book ahead on weekends. One minor complaint is that the menu, also on display in the rooms, shows a picture of each dish but my meal looked nothing like the picture. Instead of receiving a slab of salmon on a banana leaf, I was presented with a flat, crumbed piece of fish that resembled a schnitzel! It was still delicious though. A great advantage of staying in this motel is the fact that breakfast is available in the restaurant from a very early 6:00am during the week, and slightly later on weekends, which is very convenient when you have a long journey ahead. We will be back!
Recently stayed here again for two nights. The restaurant ante-room area is really nice for a relaxing wine at the end of the day. Thre meals eaten were also very nice with very friendly staff. Stayed here a couple of times now.
We stayed overnight after the hassle of coming from Sydney the rooms are spacious comfotrable and clean and they also have an on site dining.The staff are friendly and helpful.. The dining room also does Breakfast as well as other Meals.Try the Blue cheese Burger with a range of choice of Bread Bun
Being a hotelier myself I have a certain level of expectation when staying in other properties and must say I was highly impressed, have never stayed in a Best Western before so wasn't sure what to expect. I believe we were given a free upgrade to a very nice and spacious 2 bedroom apartment, one of the best hotel room apartments I have stayed in. Received a friendly courtesy call the night of my arrival to confirm my ETA and received very efficient and polite service from Rhiannon at front desk. Would certainly recommend and stay again next time I am in Goulburn.
This trip was not business for once, but I discovered a gem hidden along my most travelled Highway, 31 or "The Hume" My wife has also commented about the Hotel/Motel and all is a big OK. We requested a 2 bedroom apartment, the Best Western rate was good, but we had not yet sighted the room. The first level is all kitchen, bathroom and lounge room. Upstairs are the 2 bedrooms Downstairs, the kitchen has a large refrigerator, separate automatic mini bar, dishwasher, oven, microwave and much more than you would ever see. Better than Quest or other apartment hotels. Bathroom has both shower, separate large bath and fantastic water pressure without the usual water saver shower heads, we both loved the bathroom. Lounge featured a huge Samsung Smart TV, Dining table, office deck and many comfy lounge chairs The balcony overlooked the Governors Tower and the morning sunrise. The airconditioning was already on when we arrived, the very best touch that is rarely seen in accomodation today. There are aircon units in all bedrooms as well as the lower level. The powerful Mitsubishi Commercial system will cope very well in the heat and cold loads of this elevated Highland city. ( 702 metres above sea level ) Nothing is too much trouble, we decided at 9.00am to have room service breakfast, it was delivered within 10 minutes. Goulburn is one of my most frequent destinations and I look forward to many more visits each year. Love the cheery staff and professional attitude.
We enjoyed our stay, everything was lovely and well presented on arrival. The following morning we went to the dining room for breakfast. The woman on reception was sour faced, rude and very unpleasant. We let her know our room number and said we were there for the buffet breakfast. With a condescending tone, she quickly told us that we would have to speak to the dining staff about breakfast, not her! I watched as she dealt with other guests and noticed the same cold, stone faced reception. I later enquired as to the name of the woman - Vicky Rap johns.
Friendly staff and great room, very happy I chose this hotel. The bed and pillows were excellent, I went with a group and everyone had the same story - very comfortable accommodation, wished I could have stayed another night to fully enjoy.
Best Western, we like you! Not very far off the M1 and easy to find. Check-in was professional and without delay after a long drive from Victoria. Great communication observed between all staff and visiting guests. The property was buzzing the night we stayed. They have a lot of units and the place appeared to be almost fully booked. It was a very chilly night but heating in room was efficient. Bed and bed linen were clean, sheets cosy, very comfortable, nice quality - exceptionally good. Room and bathroom were both clean and very spacious with bath and separate shower. Nice separate seating PLUS small table and chairs. Plenty of baggage space. No exterior noise and enjoyed a great nights sleep (King Superior room for $165 per night, Seniors Rate). The lobby, lounge and restaurant areas were all well heated. Nice touches to the décor in public spaces. Their CASCADES RESTAURANT would measure up to some of the best in big city environs. Ambience excellent. Nicely trained staff. Presentation and flavours of food were excellent. Menu offered plentiful variation for culture and palate. A lovely finale to a long day. Recommend highly and would stay again.
We have stayed at a few of the hotels in Goulburn and this is one of the better options. The lofts are a great idea and having a heater in the bathroom is an added bonus. Large tv both upstairs and downstairs is great. Rooms are very clean and staff friendly. There is a microwave and toaster in the room for those who want it. We would definitely consider staying again.
My husband and I stayed at this hotel and were pleasantly surprised that unlike a lot of country or regional motels it is very modern, clean and very much like a city hotel. The staff were all great and we enjoyed the breakfast. Would highly recommend.
Chose this motel as a half way point on our trip from Melbourne to Port Macquarie. It's nothing fancy but definitely one of the better motels I have stayed in. If you need a comfy but affordable place to stay for a short period of time, then give this a go.
We stayed in a loft apartment with three adults & three children. Plenty of room (kids LOVED the loft), spotlessly clean, beautiful bathroom (the MILK bath products only added to the overall impressive experience), and super comfortable pillow-top mattresses. We also dined in the restaurant for breakfast - best continental selection we have ever found (especially gluten-free).
Roomy apartments, clean and fresh. Well priced restaurant with family orientated menu. Freshly made leaf tea for breakfast. A surprise. A city class motel and a welcome break from the tired old normal country motels. Staff were not intrusive.
Called this property to make an accommodation booking as an overnight stop for an upcoming road trip to Sydney. I had checked prices online and found them to be fair and reasonable. When I called the property to make the reservation, I was informed that because I needed a wheelchair accessible room that the cost would be more than the advertised online price as the room 'category' was different. What??? I'm tired of hotels and their discriminatory practices when it comes to disabled guests. We don't care what 'category' your accessible room is. We just need a room like any other traveller. Why should we pay more to be able to safely use a bathroom?? We'd be grateful if we were physically able to use a 'standard' room. People don't make a choice to be confined to a wheelchair. For this reason I have decided to fly to Sydney as airlines don't charge me extra because I'm in a wheelchair. They actually go above and beyond to assist. Disgraceful behaviour by Best Western. I have sent an email to your head office and to the anti discrimination board of Australia.
Called this property to make an accommodation booking as an overnight stop for an upcoming road trip to Sydney. I had checked prices online and found them to be fair and reasonable. When I called the property to make the reservation, I was informed that because I needed a wheelchair accessible room that the cost would be more than the advertised online price as the room 'category' was different. What??? I'm tired of hotels and their discriminatory practices when it comes to disabled guests. We don't care what 'category' your accessible room is. We just need a room like any other traveller. Why should we pay more to be able to safely use a bathroom?? We'd be grateful if we were physically able to use a 'standard' room. People don't make a choice to be confined to a wheelchair. For this reason I have decided to fly to Sydney as airlines don't charge me extra because I'm in a wheelchair. They actually go above and beyond to assist. Disgraceful behaviour Best Western. I have sent an email to your head office and to the anti discrimination board of Australia. Would not use or recommend this property.
Comfortable hotel with everything you could need. The rooms are well presented and very clean and the heated pool area is amazing Had breakfast at the Resturant which was delicious and affordable. There was only one rude staff member but i wouldnt let her ruin our night
Just a few minutes of the Hume Hwy and on the edge of Goulburn is this Best Western. Quiet stay and good well appointed rooms. Perfect for a night or two's stay. Plenty of parking and close to town. beds are comfortable and linen clean and fresh. The room was warm and checking in was easy with great staff on hand. Enjoyable experience
We have stayed here previously and the rooms were so nice we decided to revisit and see if it was as good an experience as last time. In short, yes it was. Staff at reception were helpful, informative and cheerful. We selected a room with two queen beds this time after a long 9 hr drive, very comfy, plenty of pillows, semi kitchen with microwave, sink, plates etc, cutlery, separate shower and bath, nice lounge and desk fo working if required. Little or no traffic noise, the only con would be the renovation work being carried out at the front of the building if you wanted a long sleep in, this could impact on your stay, but was not of a concern to us. Room service is quick and excellent as was the buffet breakfast the next morning, very reasonably priced and a good selection. We enjoyed our stay so much that we stayed again a week later on our return trip from Brisbane.
Our family of five had a restful stay at this Best Western. They supply all you need , tea, coffee and milk and the usual snacks from the snack bar (extra of course). The facilities are dated but very clean and comfortable. The reception staff were very helpful.
Absolutely relaxing loved the staff we were looked after like royalty I would go back to this motel in the future This motel is in a great position the rooms were kept in great shape I fully recommend this motel
On our way back to Sydney from Victoria we decided at the last minute to stop over in Goulburn. Drove through the town, saw the Best Western sign, and walked in. A very pleasant receptionist welcomed us and offered a deluxe room at a good rate, so we decided to stay one night. The room was large and spacious, the bathrooms very large with a shower and separate bath. Plenty of amenities. The room itself has a kitchenette on one side and a microwave, and is very modern and nicely set up. The king-sized bed was more than comfortable, the TV programs quite extensive and we like that the Internet is included in the price. Our summary: comfortable room well priced, very spacious bathroom, lovely bed. That's all we need for a stopover like this.
Excellent place for work stay over. The rooms are extremely nice and comfortable. Close to town. Choice of room set up from two storey to single storey rooms and self contained units. Staff are very polite and helpful. Free unlimited Wi-Fi. Absolutely recommend for any type of stay over.
Whst a little gem! I was pleasantly surprised at the size of of two bedroom apartment. We decided to visit for a mini break and we were not disappointed. The cleanliness was A+ and room to accomadate a 1 year old and boisterous teenager without a problem. A spacious living area with doors was the perfect place for our 1 year old daughter to safely play whilst maintaining peace and functionality for the rest of the family. We enjoyed a quiet swim in the heated pool which was lovely, and the staff were very pleasant. The only thing I would be able to find fault with was the WI-FI because the signal did not reach the upstairs bedrooms in our apartment (slightly frustrating) but l'm sure it could be fixed with a check of range. So more of a small issue overall.
What a great place to stay, highly recommend. Was a great last minute booking for my family of 6, over Easter just to get something to stay was a plus, but could not have been more happy with the place. Will be back to stay again.
Hotel very clean. Staff helpful and friendly. Room spacious well set up. Bathroom above expectations . Dinner at the Hotel was a buffet or a la carte. I had the buffet which was exceptional. Breakfast was also a superb buffet. I would definitely stay again and would not hesitate this Hotel to my friends.
We decided to stay the night in Goulburn on our way home from holidays. I called the motel direct and specified a king bed ground floor room with no stairs . Checkin was easy with our keycard easy to access. We were very pleased with the room. It was spacious, clean and modern and the bed was comfortable . The bathroom was exceptional and luxurious with a separate bath . The only complaint was that we were only provided with two towels. We regularly stay at Best Western and will return.
We decided to visit Goulburn and have a good explore of the town, so we needed some accommodation. We called Best Western before leaving Jerilderie and made a booking for a two bedroom unit. We arrived to a super friendly welcome. The room we were given was absolutely brilliant. It was a double story room with both bedrooms upstairs. The quality of the room was outstanding. It came with a full kitchen including full size fridge, and a mini bar fridge, microwave etc. The bathroom was beautifully presented with glass walls and doors which was very classy. Aside from the large shower, you also got a spa bath. The bedrooms and lounge all had individually controlled aircon, and TV's. There was also a balcony off the lounge with plenty of room to sit comfortably. They also have their own restaurant on site. We had dinner and breakfast there, and on both occasions, the food was excellent. We had the buffet dinner and buffet breakfast, and the selection of food on both occasions was first class with a spectacular selection offered. Best Western Goulburn as far as we were concerned was faultless. We chose well
We had a very enjoyable stay at the BW Goulburn, all the staff were very friendly and helpful...they serve a great seafood buffet and breakfast. The room was great. They get a 9 out 10 from us. I would recommend this motel
After 14hrs on the road I found the spa loft to be quiet,comfortable and well priced. The room service steak was prepared nicely and very edible. I ordered it at time of check-in barely able to function without checking the price. Not $35 quality but I paid for it on departure and think I got charged a delivery fee for it being walked 5 doors down.Tired traveller beware. I would stay again though.
Room was huge, with a very comfortable King Bed and well fitted out with plently of drawer and hanging robe space. A huge bathroom which was extremly clean (possibly the biggest we have seen in a motel). This motel certainly needs to be classified as a Best Western Plus with its exceptional restaurant for breakfast and dinner. A top mark to the hosts!
Totally surprised firstly by the very friendly staff .. and that's every staff member . Exceptional service, lovely quiet rooms with nice bathrooms . Food is excellent and worth trying . Happy hour is fantastic free canapés and cheese platter Will be back
Our second stay in as many months, first stay due to a breakdown, the town was almost booked out but they found us a room second time towing a trailer again found us a great room where we could also park the trailer. The staff are very friendly, helpful and courteous, the rooms are good size, clean and modern. Both times we had a delightful dinner in the restaurant. We will definitely stay there again.
The room was amazing got to stay in the Honeymoon suite. It was clean and large. Bathroom had a spa bath and was very impressive. Hotel staff were very helpful in arranging change of room for us when explained the problem.
Stayed there for 1 night. Stayed in Queen loft luxury room. The room was very nice with kitchenette, bathroom (with spa) and sitting area downstairs. In the loft was another sitting area and the bedroom. Everything was lovely. The receptionist was very helpful. We ordered room service for dinner. Very nice and not expensive. The employee who delivered the room service was exceptionally nice. When we tried to order the room service over the phone it was always engaged so ended up walking over to reception. Only 2 small issues - spa could have been a bit bigger to fit 2 people in it; and going downstairs through the night to use the bathroom. We did leave the kitchenette light on so we could see the stairs.
The suite was great- really modern and very spacious. Bathroom was all marble- felt very luxurious - shower was amazing- great pressure and temperature. Noise of other guests outside in the morning was a bit of an issue however this isn't really anything the hotel can control. The parking was a bit 'quick and the dead' and seemed informal but would definitely stay there again.
Recently stayed at the best western Goulburn. The rooms were clean and well appointed. The staff are most helpful and the attached restaurant serves good quality meals . There are renovations being carried out but they do not interfere with the comfort of the guests. Highly recommend
Stayed overnight for a catchup with family. We had a basic room (ie lowest price) and the room was very comfortable with shampoos, etc provided in bathroom. Other family members had better rooms, one with a king size bed, another had a 2 storey room and the other had a courtyard. So if you're looking for something a little larger than your average motel room, give it a try.
Arrived at BW late afternoon, to be pleasantly greeted and well informed of local amenities , room had been updated with a quality fit out . King size bed , extremely comfortable and spotlessly clean , lovely large bathroom great shower . We went to the Cascades restaurant and bar , staff well informed of menu with a great attitude .thank you BW we will return
A big local business booked and paid for a room for me for last night and on check-in the hotel wanted completely separate payment for the room. For the booking via booking.com to work they wanted to see the actual person who booked it in reception, with their drivers license and their credit card. After 30 minutes of looking for contacts and trying to negotiate options i left to find another hotel. Mercure allow me to book and pay for a room on the phone while i was driving there and check-in to a really nice room took 2 minutes. Really poor and unnecessary service from Best Western so there are plenty of other good options.
Stayed here for a rail festival called Streamliners 2016 held at the Rail Heritage Centre; October 1 to 3 2016. I took my elderly, old workmate who is 87, the amenity of the motel really suited him. I was very impressed myself. I also had a younger workmate and his little Son. All four of us were very happy. The food was great and restaurant very busy. Rooms were well appointed and VERY clean. From the moment "Satu" took our booking several weeks before, I knew we were in good hands. Rhiannon at reception also looked after us very well. Vicky and Wayne, the owners, made themselves known to us and made sure we were 100% happy with the service and accommodation. A great motel with every convenience imaginable and GREAT STAFF and service!
The staff were amazing, they stayed waiting when the flights were late. The restaurant staff are happy and lovely. The room I stayed in was clean and had one of the most comfortable beds I have had in any motel.
Stayed here for a work trip for the week. The room was clean and fresh, beds comfy and small kitchenette. Huge size bath with nice after a long day of work. Tried out the pool was pleasantly surprised with the temperature perfect! The spa is ultra soothing very warm and there was no stinky odour. This is my third stay here this year and each time its proves to be a welcoming home away from home.
Convenient.. right next door to maccas..Lovely place.. clean and spacious rooms and friendly staff.. will highly recommend for a restful stay. Stayed here with 2 kids... and the room was cozy and warm.. the bathroom was spacious and clean
I always stay here when passing through Goulburn. I have never been disappointed. Rooms are very high standard, quality finishes, staff obliging and restaurant (Cascades) surprisingly good. Many a larger hotel could learn a lot from this small gem boutique hotel
Great sized room with all the amenities I required for a short stay with a toddler. Only complaints were housekeeping/making of the bed and other guests coming back from dinner at a late hour talking outside your room and no consideration of other guests/children sleeping. Minor complaints, but I'd stay there again if I was to visit Goulburn.
The Best Western is well located between Sydney and Canberra. It is value for money with clean room and friendly staff. Large bed and easy access to your car. The hotel restaurant has a good selection of interesting menu.
On our way back from a visit to Newcastle to visit family we decided to stop overnight in Goulburn. The visitor centre suggested a few places and we liked the sound of the Best Western, after a quick call to the motel by the friendly staff at the centre we made our way to the motel. We had a friendly and efficient check in and made our way to a very nice large room with a spacious en suite. Before leaving reception we booked in for dinner and were told that between 5and 6pm we could partake of happy hour drinks and complimentary canapés in the lounge in front of the fire. It was a chilly day so after a quick walk to stretch our legs it was a welcome start to a very pleasant evening with nice food in pleasant surroundings. This is a motel that we can certainly recommend.
The bed was comfy, with an electric blanket. The bathroom was clean, heated towel rail and lovely toiletry products. The towels were big and soft. The smell of the room was a bit musty. Quiet and comfortable. The place was well utilised. Otherwise it was all good.
Ice tray in fridge empty and was dirty. I wanted to make some ice so took it to reception with the intention of getting a clean tray. I was told they don't put ice in the fridge as guests have no way of knowing what has been put in the ice trays (apparently it may not be water). This is a ridiculous statement, how do guests know what is in anything provided - what is in the orange juice provided at breakfast, are they going to make guests squeeze there own oranges???? Bring there own water for tea and coffee, really!! The guy at reception seemed annoyed that I had brought the dirty ice tray to his attention, looked at it and did not even acknowledge it was not at all fit to be used, then launched into the reasons why it was not filled in the first place. Grudgingly went to retrieve some ice cubes for me. I was given ice in an old, empty ice cream container which was not going to fit in the tiny freezer in the fridge in the room, so I guess you cant have ice in your in-room drink. I just wanted to make some ice but was not prepared to use the dirty ice tray. Will mention I have stayed at this property before and the experience was fine, but quite frankly, will not be staying there again. The room we booked was not a cheap room so I am not really impressed with the value provided. Bathroom was beautiful, rest of room ordinary, ice tray dirty.
From initial contact, to reception to the hotel room and to the Restaurant our experience was great, will stay again. In particular the room was excellent with a great bed and the motel is very quiet.
The room was clean, warm, spacious and well equipped with everything you need from a desk to lounge to two fridges. Complimentary water bottles were a surprising bonus and greatly appreciated. Free wifi is included. The beds were king size and very comfortable. The restaurant food was excellent and all staff at the hotel were warm and friendly at all times. There is some ongoing work as the motel is extended but this did not affect our stay. Best Western Goulburn exceeded our expectations.
This motel is absolutely lovely. . .HOWEVER, they have a number of rooms I would describe as 'loft' rooms - where the bed is upstairs and the bathroom and amenities are downstairs. Makes for a quiet room in that you don't hear your neighbour using the bathroom at all hours of the night, but if you regularly need to get up to use the bathroom during the night, it's an absolute pain to have to make your way down and back up 14 quite steep stairs and remain half asleep. They had two bar fridges in my room - one which was a fridge full of items for purchase, with a badly placed, hard to read sign advising your credit card would be automatically charged if you removed an item from the fridge. There were two TV's - one upstairs and one downstairs, and of course, the one which had USB ports, was the one attached to the wall, making the USB ports absolutely useless for charging any devices. The air conditioning unit has been set so you can't put the temperature above 25 degrees C. There was no electric blanket on the bed. The alarm clock was a pain to try to reset the time on (I had to ask one of the staff as it wasn't obvious) and lit up the room like a christmas tree. They are also currently doing some building work there so don't expect it to be quiet during daylight hours, or to be able to sleep in. Also, no garbage bin upstairs. Bed was soft. Once I got out the 'spare' doona from the cupboard I was warm enough in bed. Oh, and there was a random sock left in the cupboard from a previous person's visit! Toilet roll holders were ugly in comparison to the rest of the furnishings of the place. Could have done with additional dusting behind TV upstairs, and the toilet roll holders were in need of a clean. Bathroom products smelt divine.
Perfect in every detail. Service was excellent made us feel very comfortable after a bad experience at another motel down the road. Even though they only had a couple of rooms left we were offered a King size apartment room with living room ,and kitchen.The accommodation was very clean ,modern and comfortable.
Great experience from start to finish. Arrived Friday morning for a family funeral and was allowed early check in with no worries. Booked 4 bedroom apartment which was a house! Newly renovated, 3 King beds and a single, 2 bathrooms (a spa in one of the rooms), large lounge room, full kitchen & dining area, lovely courtyard with a BBQ. Thank you so much to Wayne, Vicki and their staff, very accommodating throughout our stay. A last minute booking of 15 for dinner was no worries, with a full "Asian fusion" buffet. Breakfast had a choice of continental or full buffet, also wonderful. Late check out allowed us to sit in the sun in the lobby with the family. A massive thanks again, highly recommend and will definitely be back!
I received a very generous up-grade on check-in to a 2brm - wish I had bought my family to share the experience and make the most of the facilities...it felt like home. The nice deep bath was a lovely treat at the end of my day - my fav! Very comfortable, clean and modern.
We decided to stay the night in Goulburn and by chance looked through the main street options and came across this great place. The motel was booked out but fortunately a cancellation meant that we had a two bedroom apartment with living room, kitchen, bathroom and two bedrooms (very new). There is some ongoing work going on but this did not affect our stay and it was very comfortable, quiet and we ate in the restaurant twice. The food was of a high standard and the service by all staff at the hotel warm and friendly.
We had booked into the Lilac Motel just down the road, but took one look and decided to cut our losses and book into the Best Western, who had availability. We ate in the restaurant which had an Asian theme buffet, was excellent value!
Arriving after a long drive for our overnight stay, we were delighted at a quick check-in by the friendly staff. It was a cold night, and to our delight, the room heaters were already on and it was warm and cosy. The room was immaculate and clean, with a large bathroom. Importantly the bed was comfortable allowing a restful night sleep. Great place to stay.
Great room, friendly staff, comfortable bed (most important). I also enjoyed your bistro very much. The buffet dinner was fantastic. First time I had wallaby meat! (much better than kangaroo) The goose was great too, as all the other food.
We stayed here overnight on our way to the Gold Coast. It is slightly pricey but what a great place. The room was beautiful and immaculate. We had the buffet dinner and it was brilliant. The next morning we had the buffet breakfast and it was as good. Definitely a place to remember.
The Best Western Goulburn is always my first choice if I stay in Goulburn. The rooms are always clean, family apartments are huge and the restaurant has the best breakfast buffet I have come across. Very healthy and great range. Great way to start the day!
A great place to stay with renovated rooms, well equipped kitchenette and great heating during the cold months. Excellent restaurant with a delicious menue and friendly customer service. Highly recommend.
Stayed for 2 nights as a little get away instead of the usual "Bowral or Mittagong". This motel is probably the best place to stay in Goulburn as it is very comfy, good location, quiet and great staff. Meals are also great. We met Vicky the manager and found her very nice and helpful. Highly recommend this place..
On a recent trip up to Sydney from Melbourne I chose to stop at Goulburn for the night at this hotel. On arrival the staff were attentive and friendly and assisted me with a painless check-in. The stay had been booked based on reviews from Trip advisor and I was pleased with the accuracy. I was able to park my van outside my room easily. The room was clean and very comfortable. It had a well-appointed bathroom with both bath and shower. The bed was super comfortable and I had a fantastic sleep. There was a desk with network point for those on business and 2 tub chairs with a small table to eat at. TV on wall. The wall unit housed drawers containing 2 sets of plates, mugs and cutlery. A kettle was also included and tea and coffee makings. There was also a microwave (which I loved as I had brought homemade soup for dinner and porridge to cook for breakfast) and a bar fridge as well as an extra one for anything I had brought that needed refrigerating. I did have my own bowl which was handy as none were supplied. Next time, I would definitely stay again and would eat at the restaurant. Heating was good too and free internet!
From the phone calls to double check where we were prior to our late arrival, to the friendly and welcoming staff; from the huge three bedroom apartment, to the breakfast and morning newspaper. Best Western Goulburn exceeded the already high expectations we had based on their trip advisor standing. We were stopping over as a mid-way break on the Melbourne to Port Macquarie drive with two kids under 5 and it really was a good decision. The rooms were clean, warm and spacious and there was secure parking (cameras) - which meant not unloading the car and bike racks etc in the middle of the night. Breakfast was plentiful with plenty of options including a number of healthy choices. Highly recommended for those looking for somewhere decent in Goulburn. Unfortunately we've had to cancel our return stay as our car was rear ended and we are now flying back. But we will definitely be back next trip.
We spent only one night at this hotel, which was located in a good position with easy access to and from the Hume Highway. We weren't looking for 5 star luxury, just a comfortable quiet night and this hotel delivered. Check-in was smooth and efficient. The room was clean and spacious, with comfy beds and a good layout. The bathroom was spacious and functional, with our pet requirement - a separate shower. Overall I'd definitely stay here again.
I was given an upgrade to an apartment with a loft bedroom. Large rooms. Very modern decor. Warm. Small kitchen with microwave and cutlery. Beautiful king size bed with amazing pillows. The only let down was no Foxtel and the free wifi speed was terribly slow. Almost unusable in busy times. Definitely the pick of accommodation in Goulburn.
Stayed overnight to attend an event in Goulburn. I had a two level room. If you have bad knees try and get a room that is on one level. Everything was clean, the sheets were spotless and crisp. I didn't use any of the facilities, nor did I sample their menu. A bonus was that they had very good wifi that was free!
I was booked into this hotel though my work and boy was I surprised, the rooms are very spacious with a great comfy king bed and equally as nice bath room. The room is well equipped with everything you need from a desk to lounge to several kitchen utensils. The rooms are well set out with a good flow to all furnishings. Would highly recommend this to everyone to stay as its well price and well worth every cent.
My partner and I stayed here for 2 nights over the long weekend and we had a lovely time. The room was clean and sized really well. The bed was comfortable, the shower was great and there were facilities to make toast and a cup of tea or coffee. We didn't have any problems during our stay, check in and check out were a breeze. We would stay here again and recommend it to our friends and family.
Well my wife and i went to collect an antique mini car from Cowra from the Central Coast Wyong and decided to to stay at this place on the return. It was a very big drive and when we arrived at 8.30 pm the desk lady welcomed us and assisted us to park our car and trailer.We got un packed and went to the restaurant and had the best meal ever, It was better than good and i'm picky. We headed back to our 2 floor accomodation, I had a great shower and crashed out in the most comfortable bed and woke up at 8.30 am. I am certainly coming back her again. The town has the big sheep to look at but much much more.Everyone is so friendy, Traffic also is courteous. Anyway the staff at our accom were so good, The food the best i have had for a long time, value for money 10 stars. To overseas travellers it is 3 hrs from Hornsby so be ready for long drives across our big country, so much different to Europe. But it's great to count the sheep and see Kangaroos jumping around. This morning we had temps at 6C so a little chilly with fog but this added charm to this magestic city.
We are an older group of three professional ladies travelling together to visit a local friend. We do this often and usually stay at the Mercure (ex-Trappers) with no problems. As our friend has moved to the northern end of town we decided to change accommodation. After reading all the reviews on Trip Advisor about the level of luxury at Best Western, I decided to book here. I initially requested a four bedroom apartment so we would have a room each. This was confirmed online. I then received a phone call to say this apartment was not available and it should never have been confirmed. I was then offered a two bedroom apartment, which would have been OK, but someone would have had to share. I received another phone call a couple of weeks later to say the four bedroom apartment was available so I thought all was going along swimmingly...until we arrived to check-in mid-afternoon. Reception stated they were going to put us in the house. I had no idea what this meant, but it sounded OK. It was not OK. The house had not been cleaned, so we had to wait about 30 minutes. We were offered complimentary coffee. This house was not in the motel complex and was nothing like what was advertised on the website. We had to drive around the block to find it. We also had to drive back to the motel the next morning for breakfast because it was freezing - frost and ice on my car. Far too cold to walk. We all live in inner Sydney in apartments with covered parking, so we are not used to this. The house was awful. There are no other words to describe it. It was an unrenovated 1970's type house - dirty walls, filthy carpet and extremely cold and uncomfortable. They was nowhere nice to sit, so we used the upstairs landing where there was an air conditioner, as our lounge room. The next morning we could not wait to leave. I have a serious illness called scleroderma. I cannot afford to get cold. It was too cold for me to even have a shower as I would have had a Raynauds attack. For $230 I would have expected a much higher level of comfort and not be compromised by my illness (which I usually keep very private). My friends wanted leave after our arrival, which made me embarrassed as I had arranged this accommodation. They hated it. To add insult to injury, when we were at breakfast and we ordered eggs, my friend's eggs did not turn up . As we really wanted to get on the road, we waited half an hour before she asked about the order. Apparently the order had not gone through. The staff were polite and respectful but, frankly, to expect people to stay in that house is an insult!
I stayed for a total of two weeks during june. I had an apartment unit on both occasions. This has a king bed, 4 singles, toilet, shower, bath, kitchen sink, microwave, toaster, kettle, sandwhich press and dishwasher (note no stove). My stay was comfortable and staff accomodating. A couple of dislikes: The shower drain is a very large metal mesh tile that digs into your feet, bring thongs. The single beds are on a second floor, and excited children love going up and down them, not so good at 11pm at night. On a number of occasions i had to go next door and ask if they could stop as the thumping carries through the rooms. Although there is an enclosed pool, it is not heated. There are also limited parking spaces. Motel has a restaurant, refer to restaurant review. Would stay again.
I was pleasantly surprised at the level of luxury offered by Best Western Goulburn. Our 2 bedroom 2 level apartment was very well appointed with comfy beds, a really lovely little kitchen and a modern bathroom with Mor toiletries! Each bedroom has its own wall mounted TV, along with a TV in the living area, so there were no arguments over who can watch what (a big plus when traveling with children). Close enough to town to be convenient, yet far enough away from the main "drag" to be quiet and peaceful. It has an indoor pool but it was extremely cold. The spa was nice and warm, but my children lamented the lack of bubbles. I will certainly stay here again if I ever have reason to return to Goulburn. Highly recommended!
We had a king room near the back which I specifically requested (no 2nd floor above) and it was great for an overnight in a motel room. Road noise was minimal. The room was comfortable and spacious with a small kitchenette and a very large bathroom. The bar fridge was fitted inside a cupboard, a feature I really like because the noise of the fridge during the night is deadened. I also liked the fact that all the mini bar nonsense was in a second small fridge! So I didn't have to empty it all out to fit my things in. There was no electric blanket - it is very cold at this time of the year - but there are two ways to heat the room. They even provided a free continental breakfast. Hard to beat for the price. My extra wish - that luggage racks are provided for two bags (2 people = 2 bags). Why one one?
We chose to stay at the Best Western Goulburn, on a recent visit to Goulburn. We had the bed and breakfast package featuring a loft style suite which incorporates downstairs section containing table and two chairs, computer desk and chair, and a Kitchenette with mini bar, microwave oven and sink under the stairs. The bathroom features a spa bath with shower above. The toilet had a self closing lid which is a rare feature in most country motels. Climb upstairs to the bedroom which features bed, sofa, and wardrobe. There is a TV upstairs and downstairs. We were happy with the presentation and cleanliness of the suite, except for a small amount of mould around the spa bath and a noisy air conditioner motor in the bedroom area. Parking is available outside each suite's door. It was a nice touch to get the complimentary bottled water and biscuits and fresh milk in the fridge - much appreciated. The breakfast in the dining room was better than average for a country motel, but on the occasion we were there for breakfast, our table was not cleared after each breakfast course and we had to dispose of used plates to another area to make room on our table for the next course. The breakfast staff could be more vigilant in clearing guests' breakfast tables. But the breakfast itself was more than adequate and we were very happy with the food. The only negative was that we found the yogurt containers (glass jars) awkward to eat out of and there was only a small amount of yogurt in each jar.
Very clean 2 bedroom apartment. Aircon in every room, TV in 3 rooms and free WiFi also has a small kitchen breakfast facilities. Excellent stay. Very friendly staff. Close to restaurants and has great restaurant on site. Easy access to town. Regards John and Helen
Everything we could want staying in a King family room. Excellent restaurant, friendly and efficient service, and a heated pool which the kids loved. We will definitely return for another family weekend in the future.
Our room was OK, but perhaps a little disappointing. Imagine a typical small motel room of yesteryear which has been well-refurbished and modernised, and you've got a good mental picture. (There are 2 and 3 bedroom suites which would be more roomy at this motel, but we didn't have one of those.) The best thing here was the restaurant. It was a very pleasant surprise with an up-market menu and the quality of food as served didn't disappoint. The premises are at the edge of town so you can't just stroll out the door and find lots of other eating places. If the restaurant was horrible, that location would prove a problem but, as you've read, it was a pleasant surprise to dine here.
Had a relaxing time staying at this place for 3 nights – lots of extra things about the room made it more comfortable (too many to itemize all). Have stayed at this motel before but this time we had a queen bed suite with a small courtyard and it was superb. Very spacious with nice décor, fabulous lighting options throughout including a dimmer switch, huge wall mounted TV, two queen beds, table&chairs, couch and desk plus a fully equipped kitchenette; full size fridge, microwave, oven & hotplates plus a dishwasher. Impressed with the modern fully titled bathroom – very spacious with separate toilet and shower, large mirror with perfect lighting for makeup and the best ever deep oval bath positioned below the fixed glass window looking into the lounge area (could watch TV whilst soaking in the tub). The little courtyard at the rear was a great feature too as you could sit here and have a cuppa (or smoke) out of the wind in privacy and it made a nice view to have from inside the room. Positioned towards the rear of the property our suite was very quiet and relaxing. Location from the main shops was perfect and only a short walk, the staff were very friendly and the optional breakfast in the dining room very good. Small indoor pool and spa on the property and the hotel offers complimentary gym use at a facility close by. Highly recommend this hotel and ideal for a long stay.
Lovely clean unit. Modern and up to date. Stayed for quick family catch up.we enjoyed the peace and quiet even though it is right in the heart of goulburn. Not overly expensive. Easy booking and checking on and out. Would stay again.
Quick stop passing through Easter Thursday/Good Friday. Our late hour check in was no hassle. Fantastic service, friendly and accommodating. Stayed in the 2br/2 storey apartment. So much space. Clean and comfortable. Very happy for the price.
Booked on the net as coming into Goulburn. Very friendly welcome although confusion with our booking as we had paid for breakfast but booking info did not reflect this . Staff sorted. This out. Our room was king bed and unfortunately the suite was two stories with bed upstairs and bathroom downstairs which is inconvenient. Apart from that room was clean comfortable with great facilities. Spa bath with shower over .bed comfortable with choice of pillows. The breakfast was extensive and generous. We will continue to stay here when travelling through Goulburn but book a room on one level.
The very first night of the new Autumn menu. Staff were very helpful and excited, the food was nothing short of sensational, great value for money. Lovely setting and mood. Great experience, would definitely recommend
A lovely, clean, comfortable room with beautiful, white linen and well presented, delicious food in the restaurant. Very easy to find on the main road into Goulburn and lovely, helpful, friendly staff. AND they had hot chocolate in the mini bar!
We booked a two bedroom self contained apartment here whilst staying for the week end. It was clean and tidy, had ample cooking utensils, crockery, cutlery and dish washing liquid etc. The bed was comfortable and the unit was quiet and was very spacious.
What a great place, the rooms are great, the staff friendly and helpful. Unfortunately I did not book on our return trip to Melbourne and was unable to secure a room, but will not let that happen again. Great place everyone should stop there.
Middle of the range motel, clean modern bathroom, comfortable bed, good location on the way into town from the Sydney end , nothing exceptional. Not a lot of parking when towing a trailer, parked out front on the road.
Booked online at about 11pm just after a place to sleep after travelling for 3 hours on our way to Canberra. $160 for a very spacious, modern and extremely clean suite with 2x queen beds. Kitchenette was great, even had a dishwasher. Complimentary water bottles were a bonus. Huge bathroom with shower and bath. Free wifi with great connection. Small private courtyard. Was VERY impressed with this place!! Special mention to the housekeepers, rooms were absolutely spotless. Could not of been happier.
Amazing seafood buffet at the restaurant 'cascades'. A great selection of cold and hot seafood options. Plenty to choose from, oysters, crab, prawns, mussels, pipes, fish, calamari. The cheese platters and dessert bar were just as good! Delicious quality food! Wonderful service :) yum!
We didn't make the booking online but just turned up.. But of a mistake, don't do that! So what I thought was $140 per night became $180 per night including hot brekky, room was great (what we paid for) lovely bathroom with marble throughout.. Spa bath with MOR snow gardenia toiletries supplied.. Complimentary bottles of water and bikkies.. 2 tvs, one downstairs, one upstairs, and took DVDs which is always good, free wifi, silent effective air conditioner, lovely, new furnishings.. Also had a indoor general use spa and pool.. Walking distance from shops.. Brekky was great and catered to dairy free and gluten free well. Highly recommend
Spotlessly clean and spacious room. Staff very friendly and welcoming. Nice restaurant and bar, heated swimming pool and spa, we were disappointed that we couldn't stay longer to enjoy all the amenities. The buffet breakfast was beautiful.
Hotel was very good clean very nice decor. The resteraunt was excellent and had a very nice meal. The hotel offers breakfast from 5.30am which is great for those with an early start. I was in Goulburn on business and would stay at the hotel again.
Room was clean, neat and very spacious. Set up was a little strange as the bedroom was upstairs in a loft with the kitchenette, lounge and bathroom downstairs. Stairs were pretty steep (a little scary in the middle of the night when I needed the toilet). Wouldn't recommend that style room for anyone older or unsteady on their feet. Facilities were great! Lovely clean bathroom Kitchenette was great - well equipped and modern Loved that you could park right outside our apartment, so convenient. Great location in general - 15 minute walk into the main part of town where there's plenty of restaurants/pubs/shops
Our previous visit was excellent in all respects, this visit not so good. We are pleased to see the premises being renovated with the street appeal being improved. This visit we had a lower unit in a 2 storey block with noisy upstairs tenants, corridors & pipe work. We were looking forward to dining at the restaurant because of our past experience there and the managers assurance it was even better. We perused the menu in the unit and decided to dine elsewhere while the food may be very good the prices are more for trendy inner city Melbourne or Sydney.
Hotel was clean, comfortable and convenient. Building works next door were not noisy but did detract from the aesthetics marginally. A broken air-conditioner had a replacement available but was a bit too noisy for night-time use when needed. Did not use any of the facilities. Otherwise a nice hotel.
There is a lot of construction & renovation happening on this site so we understand that there are going to be some inconveniences, however the air conditioning in our room was not working, so a temporary portable unit was installed. This was noisy & totally inefficient making the room quite humid & stuffy. What surprised us is that we were charged the full rate, where a discount would have been appropriate in these circumstances. Everything else was great, bed very comfortable, pillows fantastic, quality linen & products. Staff were friendly.
This being our 2nd year we have stayed here as we enjoyed it the first time. Rooms had everything we could ask for and the room was always clean. Fantastic service from all staff. When a tv would not work the staff had it fixed straight away no waiting. With a onsite restaurant with a well planed menu for all meals with great service staff and chef. Can not wait for our next stay here and would recommend anyone who is looking for somewhere to stay in Goulbourn.
Newly renovated, the hotel was clean and comfortable. We had a loft style room which was like a small townhouse. The bathroom, kitchenette and lounge downstairs and the bed upstairs. The slight downside was that you could hear the neighbour's air conditioning and the water pipes at all hours. The restaurant was great - reviewed separately.
We travel from Paynesville to NSW quite regularly and find Goulburn to be an ideal stop over, after a long drive. The Goulburn Best Western is very comfortable, clean, modern and it is our preferred place to stay on these long trips.
I have been coming to this hotel for three years. The rooms are amazing everything you require. I am a sales Manager so it is important I am fully rested. The breakfast is amazing and they are able to do a special room and breakfast rate. Babbington's the on site restaurant is beautiful. They have a chef who has been here for years and is always changing the menu as to food that is in season. I would recommend anyone coming to Goulburn to stay here. :)
Stayed one night in a twin double bed room on our way home from Port Macquarie to Melbourne. Room was modern, clean and well equipped. Kids loved the pool after a 7hr drive. Beds and pillows are very comfortable... Enjoyed a short walk into town and dinner at Workers Club!!
The staff were very friendly and helpful. We were made to feel very welcome. We had a two story apartment which the kids absolutely loved. The apartment was very clean and luxurious. The restaurant was good and there was a heated pool. Reception also gave us additional towels when they heard our children wanted to go swimming.
Very pleasant and helpful reception staff. Restaurant staff were co-operative and friendly and the food was of high quality both for dinner and breakfast. Reception staff also took the time to re-check our bill and effect a refund of an overpayment I made due to my last minute changes to original requirements.
After 2 long days of driving from Brisbane to Melbourne, we stopped in Goulburn and had a wonderful experience here! Room service meals were better than some 4 star resturants, staff were very friendly, bed were like sleeping in clouds, large bath was fantastic and all the facilities were wonderful! Certainly one of the best hotel stays I have ever had!! :)
Best rooms microwave, sink really good television.I love the bathroom design. Beds are really comfy with a really good selection of pillows. Staff are friendly and arranged for me to be changed to a single level room to accomadate my ankle injury. It should have been a 5 only the refried bean nachos i ordered from room service, was overcooked and had no refried beans, i located 3 whole beans no mashed beans just salsa with huge pieces of onion. Couldn't taste the chèese as it had been cooked for too long.and the serve of sour cream was to small. Take the meal out of the stay and it would have been an easy 5.
Stayed here for 5 nights and found it very comfortable. Place was under construction but they worked well around it and it didn't have any effect on our stay. The bed was too soft for our liking, but was very clean and would stay there again
We were placed in a newly built section of the Motel that replicated town houses. The modern amenities were both functional and boutique. The modern kitchen area had a stove, oven, dishwasher, full size fridge and cooking utensils for those planning a longer stay and wanted to cook their own meals. The room was immaculately clean and was spacious and so was the gorgeous bathroom. The shower pressure was fantastic and the beds and pillow were comfortable, making for a great sleep on long day trips. The split air conditioner was fantastic. Free WiFi and Free Foxtel (limited channels). The staff were friendly and informative. There was a restaurant attached to the motel but didn't dine there as went to the Soldiers Club for a meal and to watch a sporting event on a sporting channel that was not included in the room Foxtel channels. Easy access to the Highway. Insufficient parking spaces. This may be due to tradesmen sharing rooms but having more than one vehicle. However the motel was clearing some land next door to construct some more parking. The pool was small and crowded with children. Location of pool in the centre of the car park made it dangerous for young children to cross the car park to the room. Needed to drive to Town Centre as a little too far to walk. They do require a security deposit on arrival. Would recommend and definitely staying here next time we travel north.
It is rare these days to find a motel that ticks all the boxes but this one does. We had a King Loft Spa Suite. Downstairs has a work station for laptop, huge TV, 2 chairs, kitchenette and bathroom with magnificent spa bath and 2 hand basins. Upstairs a very comfortable king bed with another TV and split system aircon. Everything was spotless and well appointed. We ate at the inhouse restaurant and found all staff to be friendly and attentive. All food was nicely presented and served with a good selection of meals from which to choose (and I am a fussy eater). We had a swim in the pool but found the water was rather cold for us. Checkin and checkout were both pleasant and we had a good chat with Vicki on leaving. Highly recommend and we will stay again when travelling that way.
All was nice: I was in a comfortable room with a big bed, clean toilet... But I had a disgusting surprise. I found a spider on my bed and I felt so scared because the most dangerous spiders are in Australia!! I decided to kill it with my shoe and then I went to reception to advert about that, asking for another room to stay that night and they said me that they hadn't more free rooms, so they gave me an insecticide spray to solve it!!! I couldn't belive that it was true!! But I'm still alive! Hehe As far as I'm concerned all was nice there and I recommend this hotel in spite of the aforementioned scene.
Paid for the room at check in and was informed about a $100 security. The security wasn't mentioned at booking but wasn't too bothered as they assured me it would be deposited on checkout. Three days later still waiting for my $100 deposit. Funny how you can stay in places all over the world with no problem but manage to get ripped off in your own back yard. Have rang them twice and they just blame the bank. Don't stay here. Third world rip off, first world disgrace!
This hotel is amazing. We were only there overnight but they accommodated us very nicely. We arrived after the reception had closed and to our convenience they had a "late checkin" do it yourself screen. Stayed in two bedroom apartment. Beds were very comfortable and so were the pillows. Shower pressure was amazing. We needed the wifi password and that was only available at reception. We sent them an email and within 5 minutes we had the wifi password. Very quiet and in good location. Highly recommended
I booked one night stay for 4 adults and 2 kids cost $265 in December 2015 through bookings.com apparently no deposit and free cancellation I used a debit card with no money in it to book the room just in case they got greedy and wanted to help them selves early well they rang me two days prior to us checking in saying my card had been declined oh really, so they wanted another credit card so they could get hold of my money nice and early so I gave it to them, when we arrived they demanded another $100 and my drivers licence (welcome to Goulburn) under the guise of some sort of security pretty sure they already had my credit card details if I was to drink one of their over priced bar fridge items. just a bad experience with this greedy place and instead of the management replying with their standard answers about the $100 deposit rubbish maybe they could actually listen to what the customer wants and get rid of it. None of the other 5 places we stayed at made us pay $100 for nothing.
Stayed here for one night over Xmas period visiting family. Booking in was so friendly and efficient. The room was spacious and clean with everything you need especially for a short stay. The bed is heavenly and the room so big. Again a lovely well appointed bathroom with shower and separate bath. Including great toiletries. There is a bit of expansion going on which did not affect the stay. Great place. Checkout also a breeze. Would recommend. Free wifi a definite bonus.
Staying in a 3 bedroom apartment for the holidays with the family. It is good that they have apartments available for families. But the apartment is a 5 minute walk from reception. The driveway right up to the door is full of pebbles which makes it hard to walk on especially if you wear heels. The layout of the bathroom is badly done though. Have to twist around on the toilet just to reach the toilet paper. But the bedrooms are nice and comfortable. But would be nice if they had bins in rooms. The kitchen is nice enough and suits our needs as a family.
I wasn't expecting much from a Best Western, and the place was in the middle of renovations when I arrived, but the ground floor unit I stayed in had been renovated and was very nicely kitted out, especially for a small country town Best Western! I'd be happy to go back any time. Convenient location, after hours check-in capability (including "just turn up" style automated check in). Despite being on main road, design means that the units are very quiet - lovely bed too!
We booked a suite on the first floor. It was well appointed, and the beds were comfortable. Considering the tariff I felt the room to be of very good value. We noticed an odour when we first entered the room. We traced it to the shower drain. I spoke to reception, and they dealt with my complaint in a swift manner. The smell would probably not pervaded the room as it did originally if there was better ventilation in the shower suite. Also, given the size of the entire suite, the toilet cubicle could have been a little more spacious. Even being fit and capable as I am, I felt uncomfortable with virtually no room to move once the door to the toilet was closed. I must say that the design flaws, although they did detract from the experience of our stay, they did not detract from that experience by much. Over all, the suite was very nice and very good value for money.
A very handy motel to the center of Goulburn. The King unit we had overnight was obtained at a very good price and was found to be spacious and spotlessly clean. An upstairs spacious bedroom over a small lounge/kitchenette area with a work desk and TV and large bathroom downstairs. Access to the upstairs bedroom may be a little issue for the elderly or infirm or if one was to perhaps overindulge a little in alcoholic beverages. The stairs are quite steep and with the bathroom being downstairs a bit of care has to be taken to negotiate at night without lighting up the whole unit and waking all occupants. Maybe a little more thought with that design but certainly no deal breaker at all. I'm sure there are other easy access room options for those who need them as it is a fairly large complex. The bed was extremely comfortable and the air conditioning was quiet and efficient. when combined with the cleanliness, price and access to town via a quick 5-10 minute level walk, Best Western Goulburn ticks most boxes for either an overnighter or extended stay. The motel was easy to deal with for bookings and the gentleman on the desk was both efficient and friendly. We didn't eat at the motel so I'm unable to comment on that aspect. There is a glassed in pool available which looked inviting as well. Parking was fine for even the most challenged of parking lot negotiators. Happy to recommend and certainly happy to revisit. Well done.
I stayed here after visiting the Blue Mountains. Was very happy with the room, with the exception of the internet connection (that seemed to be the constant during my trip). I did not go to the restaurant. For the rest, there are more than enough positive other reviews of this hotel so that I do not have to detail again, trust the other reviews :) I would definitely choose this hotel again if back in the area.
Arrived on the first night of our first ever family holiday with our 10 minth old. Stayed in room 120. Room was spacious sleek modern and spotless! All the amenities you need for a travelling family microwave fridge (& separate minibar) sink kettle and toaster! The bathroom is amazing! Again spacious with huge bath and shower Plenty of room to put up a cot and still move around and some chaors to relax on. Staff here are amazing Super friendly, accommodating and just completely lovely! Make sure you go to the Cascades restaurant (on site) during your stay. The food is unforgettable, beautiful cocktails delicious coffee and desserts! Cannot recommend enough! Will definately be back!!
We have stayed at the BW Goulburn previously and were impressed by the facilities so we decided to stay again. Although there were extensive restorations occurring, they were unobtrusive. The room was great, very comfortable, room service was prompt, the restaurant for breakfast was excellent and staff very friendly. We will stay again if travelling in the area in the future.
We stayed at the Best Western Goulburn recently to attend a family wedding. The reception was held there, so we decided to stay there as well. The premises are undergoing renovations at the moment to upgrade the ageing facilities. What a pleasant surprise then to open the door to a very large and obviously recently refurbished room. It is so nice to have plenty of space to stretch out and not feel closed in. Everything worked well and the comfort level was very high. I would thoroughly recommend this Motel. Don`t be put off by the renovations. It is a small price to pay for excellent quality of the rooms.
Perfect room set up.Heaps of room with the upstairs loft.Comfy beds.Excellent value for money.Shower had a floor repair at some stage and metal grate was a bit uncomfortable. We stayed at motel in Manly in a room three times the price and this is on par with it.
We arrived at the Best Western Goulburn on Tuesday 8th September 2015. It was cold and raining at the time, but when we arrived inside our motel room, we forgot all about the weather outside. It was really lovely, clean, luxurious and spacious inside, and we were able to park our car outside the door. We ate at the motel's restaurant, and enjoyed a good and delicious meal. Our bed was comfortable, and we enjoyed a very good sleep. The staff were very friendly (Goulburn is a very friendly town!!) and we'd have to say that our accommodation was far and away above average. Juliana and Shawn, Port Macquarie, N.S.W.
Very impressed with this business. The rooms are ultra modern and prestige. Huge bed, stone bench tops, extravagant bathroom and professional and knowledgeable staff. No expense has been spared in the room fit out. 5 stars.
This was our 4th stay at this establishment on our return trip from Sydney. We like the location as it allows us to spend the day in Sydney then head to Goulburn late in the afternoon for the trip back to Ballarat the next day. I have always found the reception staff pleasant even when under pressure when busy and this was no exception. This hotel is currently undergoing renovation of some of the remaining rooms however those that have been renovated have been done to a high standard. Our room of choice includes 2 queen beds, well equipped kitchenette (full sized fridge) and very accommodating bathroom. The beds are very comfortable and linen is of a good quality. We have never heard any outside noise therefore the sleep quality is excellent. We didn't try the restaurant at night however noted it appeared well patronised. We did have the cooked breakfast which was enjoyable. The only negative, and it's only a small one is the price is at the higher end for motel accommodation ($195/night). Having said that, it's still cheaper then most lesser quality HOTELS in Sydney. We will certainly return on our next trip back from Sydney.
Tried booking this place on line but alas booked out. Phoned direct & they still had rooms, pretty common for these establishments to do this & their perogative. Upon arrival reception was very busy, the normal credit card details & was billed an extra $100.00 for incidentals ?? wasnt going to argue. Entering our room noted the lack of furniture but aa bloody big computer desk, @ lounge chairs & 2 fridges 1 contained alchoholic drinks worth a great deal of money & the other as exokained in jthe compendium for the house guests. Seperate bathroom with spa. Something missing ?? no bed it was upstairs with the rest of the lounge setting, something missing ?? the only loo was downstairs, right handy for a pee during the night !! Overall was very disappointed with the layout & furnishing, the price was over the top too. Upon checking out the next morning requested the $100.00 be credited back to my account & given some cock & bull story that basically said no-one asks for that, asked how does 1 get it then ?? Will it be automatically credited ?? advised only if you ask for it to be. Too confusing for me, but eventually it was credited.
I was lucky enough to stay in one of the 2 floor refurbished rooms for a night. It was very clean and comfortable. The desk for work was great and being able to sleep upstairs seemed to help me sleep better. The bathroom door was a tight squeeze with the long bench in bathroom. The front desk staff weren't friendly at all but the room was a highlight for me.
If you're looking for a place to stay on the way to Wombeyan Caves coming from Sydney, look no further. Best Western Goulburn offers presentable rooms with all you need. Bath tubs a hit with the kids with fountain styled bath heads, giving parents a much deserved break. While the pool is oddly placed in the middle of the car park, it offers a chance to have a dip and enjoy the hot tub. We would have preferred a "bubble switch" for the hot tub and in turn creating a spa, but again, happy that we could enjoy the hot water to relax and unwind. We booked one night that became two.
A great place to stay in Goulburn, staff are very very friendly, and make you feel as if you are welcome. the restaurant was excellent, serving a filet steak that was grilled to perfection. At the end of the day, the spa was relaxing.
The hotel has two ages of room and sadly we were in the old rooms which definitely need an upgrade. It was a family room (queen and single bed) and the bathroom was very cosy. We had to complain about the queen mattress but the staff took a look and swapped it for a new one which allowed for a much better second nights sleep. Some members of our group were in the new wing and there was no comparison - spacious room, fab bathroom and more luxurious by far. The staff were very friendly and the buffet breakfast was great. Very convenient for the centre of town and Goulburn's attractions.
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