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Promotion code

Best Western Plus Hotel Glen Allen Inn, Glen Allen

3.5/5  - basé sur 369 notations.
8507 Brook Road, 23060-4019, Glen Allen, United States - See map
Best Western Plus Glen Allen Inn - Located in Glen Allen VA minutes from Richmond; Richmond Airport and I-64 The Best Western Plus Glen Allen Inn is ideally located in the center of Glen Allen. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Plus Glen Allen Inn. Choose this modern boutique style Richmond, Virginia hotel offering an array of amenities including a complimentary hot breakfast and an outdoor seasonal swimming pool. Our hotel is situated just off Virginia's Interstate 95 and Interstate 295 where guests will find friendly customer service and comfortable accommodations at an unbeatable value. This Richmond hotel offers spacious, well-appointed guest rooms with 37-inch flat panel LCD televisions with cable, and wireless high-speed Internet access. Wake up each morning to a complimentary hot breakfast before relaxing in the outdoor swimming pool. Business travelers staying at this hotel will appreciate the meeting facilities and limited business services. Guests staying at the Best Western Plus Glen Allen Inn near Villa Park will find great shopping and dining nearby. Guests will enjoy easy access to key area attractions such as the Richmond Coliseum, Science Museum of Virginia, Greater Richmond Convention Center, Virginia Museum of Fine Arts, and Richmond International Raceway. Guests traveling on business will be close to Villa Park, Bank of America®, J. Sergeant Reynolds College, Henrico Doctors Hospital, University of Richmond, FBI-Richmond Headquarters, Honeywell, Dominion Virginia Power®, and Henrico County Government Center to name a few. Hotel guests will also appreciate being less than 20 minutes from Kings Dominion and one hour from the Williamsburg Prime Outlets® and Busch Gardens® theme park in Williamsburg. The Best Western Plus Glen Allen Inn offers studio suites with all the conveniences of home to suit your extended stay and short term hotel real estate needs. Our studio suites feature fully-equipped kitchens, spacious work areas, free wired and wireless Internet. The Best Western Plus Glen Allen Inn near Parham Road is proud to offer superior customer service and a convenient location in Richmond. Enjoy your stay.

Best Western Plus

Hotel Glen Allen Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 370 guest reviews
NOTE ISSUED
Excellent
106
Very Good
141
Average
66
Poor
35
Terrible
22
REFER TO NOTICE
Business Business
59
Couples Couples
101
Family Family
153
Friends getaway Friends getaway
24
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean, comfortable and updated"

5
06/12/2018

We have stayed at this Best Western in Glen Allen (just north of Richmond, VA) a few times. It has consistently provided a good experience. It is convenient to both I-95 and I-64. While the breakfast offered won't win awards, it does nicely as a get-up-and-go option. They permit pets and limit them to the first floor so those with allergies probably do pretty well on the upper levels. We plan to stay here whenever we pass through Richmond.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Providing clean, comfortable, and convenient accommodations is always our primary goal, so we were delighted to learn you enjoyed these aspects during your time with us here at the Best Western Plus Glen Allen Inn. We're happy to learn that our convenient location, pet-friendly accommodations, and breakfast options helped you to enjoy a five-star stay. Depend on us during your next trip to the area!

"Nice hotel"

5
07/11/2018

Our room was ready, the front desk clerk was very nice and helpful. The room was clean and exactly what we requested. It was an easy check in and out and the hotel was located in a decent and quiet area. We were allowed to park our motorcycles at the front entrance under the awning. They served a very good breakfast and we will stay again.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Garry, We appreciate you taking the time to reach out after your recent stay at the Best Western Plus Glen Allen Inn Hotel! It is our goal to make sure each guest receives welcoming and friendly service from the moment they arrive, and we're happy to hear that your accommodations were clean and comfortable. We're glad parking was ideal and that our location met your needs for your time in the area. It would be wonderful to see you again soon!

"Smelly run down room"

2
27/10/2018

A pretty run down bathroom and a very moldy smelling room. There were some hairs on the comforter of one of tge beds. We have stayed at much nicer places for that price and won't be back. The woman who checked us in late at night was great.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Rosanan, Thank you for your feedback. While we're glad you felt welcome upon arrival, we apologize for any concerns about the condition of the room. Comments like yours help us improve, and we'd appreciate the chance to improve your perception and offer you more appealing accommodations in the future.

"Quick stay on our way home"

4
11/10/2018

We booked our hotel through hotels.com about 15 minutes before checking in. It was 1am and the lady at the front desk buzzed us in and took care of our reservation with a smile and great attitude. We were exhausted but couldn't help chatting with her since she was so nice. She took the initiative to give us extra towels since she said the room was only set up for two people and we were four. The room was clean and comfortable. Breakfast was so much better and fresher than the Best Western Hopewell we stayed at a few nights before. All in all this hotel is great for the price.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Susy, Thank you so much for staying with us at Best Western Plus Glen Allen Inn. It was our pleasure to welcome in your party of four, and we delight in reading that you felt so taken care of during your visit. It was our joy to serve you and offer a quality experience at a great rate, and we hope to meet again soon.

"Good for a night or two"

4
30/09/2018

This is a good location to stop for a night or two. They have good breakfast and friendly staff. Their website says that this hotel was recently built. Although the hotel was in good repair, it didn't seem brand new. There was small wear and tear damage on the tub and bathroom door and nothing was bright and shiny like it was just built. The room was clean and the bed was comfortable. The pillows were a little too think and fluffy for my taste but my wife loved them. The bathroom was spacious and clean as well. The free breakfast included waffles, eggs, sausage, sausage gravy, biscuits, cereal, yogurt, juice, milk, coffee, etc. The main thing that bugged me was the order of the room numbers. The rooms are hard to find as the rooms aren't in exact sequential order.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Christopher, We love learning about our guests' experiences and truly appreciate your thoughtful feedback. It great to see that we were able to meet your expectations by delivering friendly service, a convenient location, and comfortable beds. Also, we're happy to hear that you enjoyed our tasty breakfast. Our apologies about any confusion caused by the room numbering. Thank you for spending some time with us, please come back soon so we can serve you again.

"Just OK"

3
20/09/2018

We were only there for one night and had no reservations so were very happy they had available rooms. However, once we were settled in, we discovered there was no internet. When we called down to the desk the response was "we have been having problems lately". They should let people know when they check in that it is not working so one has a choice as to stay there or look for some place else. Both of us staying there are working people and needed to check and respond to emails. The next morning - the manager on site was very rude. The manager was not behind the desk but saw us taking our luggage out. She came running after us and asked if we were checking out. We said we were going to the Waffle House for breakfast (breakfast there was over) and we would be back. She rudely said check out was 11 and we wouldn't make it back in time and needed to check out then and there.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for notifying us about your recent visit, we take all feedback to heart. We're pleased to see that we were able to accommodate your last minute reservation request. We're very sorry about the issue with the internet and apologize for the concerns you mentioned about our front desk staff. We'll speak with our team to address that matter. We truly appreciated the chance to serve you and hope you'll give us another chance during your next visit to the area.

"better then we expected"

4
26/08/2018

we had to book a hotel last minute and I was a little nervous. the reviews looked okay for one night, and we needed a dog friendly hotel. When we got there we were warmly greeted and given a very nice sized room with two queen beds. there was a kitchen and it was a large room. It was al very clean and no pet odor. The bathroom was clean as well. we had a very nice sleep and a nice free breakfast with good coffee, and they had plenty of cold ice water that didn't have to be paid for out of a machine. If we travel that way again or I have I would definelty stay there.I gave it a very good because it was clean and that is number 1 on my check list. Friendly staff helped as well.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Lisa, Thank you so much for your wonderful review, we're thrilled to hear about your positive experience with us! We work hard to ensure that all guests are comfortable during their time with us, and we love reading your encouraging comments about our welcoming check-in process, friendly staff, comfortable rooms, and clean facilities. We're very grateful for your business and would love to host you again here a Best Western Plus Glen Allen Inn.

"Not clean"

1
26/08/2018

My mother and children and I have been here sense Friday and when we first arrived there was coffee sticks under the bed that my 10 month old found, pee on the toilet and pubic hair in bath tub. I cleaned it myself because I've done house keeping so I cleaned it because I'm here to get married so I have alot to do then wait on the rude people that seem to be all in Virginia with attitude to take there time to act like they care. Also when we first arrived I walked in and the woman with dreads gave me a look and looked back down without a welcome or anything I had to say I'm here for a reservation and even then I got a very rude look like she didn't want to help. I didn't get a welcoming or anything. I've stayed here once before and everything was ok but still there was attitude. I made a review on the actual website and I got told that they can recommend me some place else then fixing there own problems. If you ask me this ia not a place that cares about there rating or customer satisfaction if there just going to send you some where else and not handle a issue.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Ashleigh, Thank you for taking the time to share your feedback and concerns with us. It is our goal to provide our guests with clean and comfortable accommodations, and we apologize that your experience has not quite been what you expected. We appreciate your constructive comments regarding the facilities and service you received, and we will use your review to continually improve the guest services we offer. Congratulations on your nuptials, and we hope you will consider returning in the future so we can provide you with the excellent stay you deserve.

"Great Breakfast"

4
16/08/2018

Awesome hotel for people who want to get breakfast included with the room price. I had large group and it was great to save money and have breakfast provided. Only about 15 minutes from downtown Richmond and close to breweries in the area.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Wesley, It is fantastic that your group enjoyed your stay with us and appreciated our scrumptious breakfast. Also, we are pleased to know you found our location convenient to downtown and the breweries. Should your travels bring you back to the Richmond area, we hope you chose to stay with us again.

"Short Stay"

3
23/07/2018

The hotel was clean. The room was comfortable. We didn't have enough towels and wash clothes. The gym equipment was broken and not working. The fire alarm went off. We were not evacusted instead were told to go back to our rooms.The toilet was clogged.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We very much appreciate you taking a moment to share your feedback. Both your positive and constructive insight is invaluable as we work to deliver a superior guest experience. Although we are delighted to hear that our accommodations were clean and comfortable, we apologize for the several inconveniences that you detailed. For any issues such as those that you encountered in your bathroom, we do ask that you reach out to us directly here at the front desk. We are ready to help! Should your travels bring you back to the area, we would love the opportunity to make it up to you with a superior stay. Consider us again!

"Family get together"

4
19/07/2018

The room was a little dated but clean. The bed was very comfortable the breakfast area was very clean and the food offered was fresh . He pool was a little small but it seemed nobody was using it while we were there, so we had it all to ourselves but was very clean

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Family get-togethers are always fun and we're so pleased you made us a part of the experience. We're glad our clean, cozy rooms suited your needs and that you enjoyed our variety of breakfast options. It's great to hear that you had a chance to take advantage of the pool. The next time you're in the area, we invite you to stay with us again.

"Don't be so stingey with the bath towels!"

4
17/07/2018

We stayed here form 7/12 to 7/15 and found the property to be in good repair, very clean and easily accessible from the expressway. The staff is very friendly and accommodating. My wife enjoys exercising in the pool and the pool here is outdoors, relatively small but kept clean and was in excellent condition. Our only issue was with towels for the room. You are only provided two bath towels each day and we generally have a need for 3. Hence, we had to request extra towels each day we passed the front desk. Likewise, you also have to pick up pool towels from the front desk. This was our second stay here and both times we been very pleased with the facility and staff. Their daily room rate is much better than competitors and we don't mnd driving 5 miles further for the savings.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear James, We're proud to include you among our returning guests! It's great to hear that our clean, inviting rooms and affordable rates keep you coming back to see us. We're glad our location works well for you and that you feel welcome each time you're here. However, we're sorry for any difficulty getting enough towels and we'll keep your comments in mind moving forward. The next time you're in the area, we'd be glad to host you again.

"Not as nice as other BW Plus hotels"

3
14/07/2018

We arrived around 5:00 PM, and only one clerk was working at the front desk. She spent a lot of time with the group in front of us, getting them to sign up right there for their rewards program. With 6 people waiting in line to check in, I think she should have directed them to the web page and assisted other people instead. It was about a 10- 15 minutes wait, which is really a long time to stand in line to get registered for a hotel. The hotel itself was one of the ugliest hotels I have ever seen - garishly decorated with colors that did not match and really ugly patterned carpeting. The room was the same with turquoise walls and a deep green accent wall. The curtains had olive green, and the carpet was deep brown with golden designs on it. Just ugly, and I can't believe Best Western hired a professional interior designer to decorate this. I also can't believe someone else thought it was nicely decorated. It reminded me of something straight out of the 60's, and perhaps some people like that. The room itself was clean, except that the baseboards behind the bed look like they have not been dusted or vacuumed in a few years. The vinyl covering on the bathroom mirror frame, that made it look like metal, was peeling off and the caulking around the tub already needs to be redone. The breakfast was basic, mostly carbs, and the coffee was just brown colored water with little flavor. Overall, it was a disappointing stay for a "Plus" hotel that was really average at best. Next time we go to the Richmond area, we will spend $10 more and stay somewhere else.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Your feedback is valuable. Please accept our apologies for any delay during check-in as well as for any disappointment with the decor and breakfast selection. We'll keep your comments in mind moving forward and we hope you'll consider staying with us again in the future.

"Nice rooms, poor service"

3
01/07/2018

The hotel is located near highway 95 and downtown Richmond. The lobby, the hallways, the breakfast area and the rooms are nicely decorated and clean. We were very pleased with the room, however there were only two bath towels and two hand towels in the room, which for a family of four is it enough. We asked and the we were told that the hotel does not have enough towels especially when in full occupancy. We were able to get some pool towels. Also with the room, the comfort of the mattress was not there. Pillows were square, small and not good. The ice machine in third floor did not work either. The fitness center needs new equipment cause it did not work. Pool was decent, however strictly closed at 9 pm. Breakfast was also decent. For a place that looked that good, they have a lot of work to do. 3 star is generous.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Guest satisfaction is important to us so we're sorry to hear you felt your stay could have been better. We're glad our location was convenient for your trip and that our decor impressed you. However, we're sorry for any difficulty getting enough towels for your family, and we further apologize for any disappointment with the bedding. Please also accept our apologies for any issues with the gym equipment and ice machine. We'll keep your comments in mind for future improvements, and we hope you'll consider staying with us again the next time you're in town.

"Good deal and close to down town richmond"

5
28/06/2018

The room was very clean and they let us check in early. We stayed for one night. The breakfast was good. The staff was friendly. The breakfast room was full so I grabbed some food to take back to my room. A staff member helped me by giving me a tray. Each employee of this hotel that I talked to was kind and courteous. I highly recommend this hotel.

"Hotel close to Richmond Centre"

3
24/06/2018

The room was comfortable with fridge and Microwave. We had trouble logging on to their internet with our phones. The reception were no help and told us to ring an outside number for help. We rang them and they got us connected from their end. We had a squeaky bathroom door and told reception and when we returned in the afternoon we were told that they had nothing to stop the noise. What a joke the shops are open today and not from the Hotel. Breakfast was good except for the staff in charge yelling at a guest for doing the wrong thing with the Waffle Machine. This is a Best Western Plus Hotel and we have had better service at other Best Western Hotels around USA, Europe and Asia. Would not recommend this Hotel to stay. Have been a Gold/Diamond member with Best Western for 8 years now and this is how they have treated us.

"Beware if traveling with pets"

2
21/06/2018

I booked my 2 nights thru the Best Western app. We chose this hotel over another hotel we usually stay at in this area. The app said it was a pet friendly, which it is. What they don't tell you is that they charge $20 a pet each night. So I ended up spending $80 in pet fees for a room that was $80 and change each night. The only reason I didn't walk out and go to my usual hotel is cause I was checking in at 1230 am. It should state in the hotel description that you will be gouged $$ in pet fees. The room was nice enough and the man working the desk was nice.

BestWesternHotels, Corporate at Best Western Plus Glen Allen Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Great hotel"

5
19/06/2018

This hotel far exceeded my expectations. The room was large, the staff was very friendly, very pet friendly and the pool area is great. I would highly recommend this hotel for people wanting to enjoy the Richmond area.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Heather, Words can't express how much your glowing review and recommendation means to us, thank you! From our spacious rooms and dedicated team to our relaxing pool area and love for pets, we are overjoyed that we exceeded your expectations, and will make sure that we remain consistent with every future visit. On behalf of our team here at Best Western Plus Glen Allen Inn, thank you again and see you soon!

"Excellent Customer Service"

5
15/06/2018

I was in town for my daughters graduation and decided to stay here. We upgraded to the Jacuzzi suite -added bubbles and had the time of our lives. Upon leaving I realized that I had left my cellphone. I spoke with an awesome gentle “Sunny” who mailed my phone to me the next day. A highly impressed Great stay!!!

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Rachel, First of all, congratulations to your daughter on such a life-changing event, and thank you for allowing us to share a little part in it! We are thrilled you had such a fantastic time and that you loved your jacuzzi suite. Exceptional customer service is always at our forefront, and we are so happy that Sunny was able to retrieve your phone and send it to you. We wish your daughter the best in her future endeavors and come back for an even more impressive stay the next time around!

"One sleep!"

4
13/06/2018

We were driving a car back to NY from Atlanta and needed a place to sleep for one night. The room was clean, comfortable and amenities served the purpose. Keith at the concierge was helpful, pleasant and friendly.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Judith, It was our pleasure to provide you with a clean, comfortable place to rest during your road trip. Our staff works hard to ensure all our guests feel welcome and Keith will be proud you mentioned him. If you find yourself back in the area, we'd be happy to host you again.

"BUGS!!"

2
11/06/2018

we arrived at this hotel after a long drive from florida. The woman at the front desk was very friendly and put us in room 209. Upon entering the room I noticed that the sheer curtains were torn and two of the three chairs had stains on them. Because we were exhausted and the bed linens were clean, we decided to stay. It was after 11:00 pm and we were sitting on the couch watching tv when we noticed a bug crawling up the wall. within minutes there were bugs literally crawling out of the woodwork and up the wall. I wanted to leave the hotel but my husband went to the front desk and they changed our room. It seems that the manager, Mr. Patel, is never there. We have called repeatedly and left messages for him, but he has never returned our calls or addressed this issue with us. I would never stay here again.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for notifying us of your concerns. We would like to take this opportunity to again apologize for the discomforts that you described. Although we were able to change your room, what you experienced is unacceptable, and we will conduct a thorough review of the accommodation. As many happy guests can attest to, we are capable of much better and ask that you reconsider visiting with us again.

"Keeper0485"

1
07/06/2018

We stayed one night in this hotel and we had 80 rooms rented. There was drug dealing going on the 4th floor. The 4th floor smelled like marijuana and there was steady traffic in and out of room 412 and two other rooms. We let management know about it and they did nothing. I'm pretty sure some of the ladies that were working that night were in on the drug dealing because after we complained about the smell the occupants had a spray bottle of cleaner that was given to them by the ladies at the front desk. I will never stay at this hotel again.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We apologize that you had less than a positive experience with us during your recent stay. We appreciate you bringing this to our attention, and we will look into the matter as we do not condone any sort of illegal activity conducted by guests or staff. Please contact us directly to discuss the matter in more detail should you feel the need to do so. Also, we hope you will reconsider staying with us again in the future since this is not typical for our location.

"Satisfactory hotel, but pool is closed!"

3
01/06/2018

During our stay in May 2018, the hotel pool was closed for fence repairs, and we did not find this out until after check-in. If you plan on swimming, verify that this pool is back open before booking! Some staff were not as considerate as we would have preferred, calling to tell us to keep our toddler daughter from running in the room (again, no pool that we had planned to use), even though this was mid-day and our room was not over a guest room.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thanks for your feedback on your recent stay. We're sorry to hear that our temporary pool repairs were an inconvenience, and we apologize if any of our staff were anything less than considerate. We ask our guests to contact us directly if they have any issues during or after their stay so that we may resolve them and provide the very excellent service they deserve. Again, we regret that your stay was not as enjoyable as you were hoping for. and we would love if you'll consider staying with us again in the future for an improved experience.

"Best Western, Worst Internet"

4
26/05/2018

This property uses "United Solution" internet service which reminds me of what hotel internet used to be like 15 years ago. You have to call 800-574-6381, go round and round for 30 minutes with customer-support (who are difficult to understand), and finally they "reboot the device" which sort of fixes the problem. Or you can simply refresh the login page somewhere between 40 to 50 times, which is easier. Nobody else seemed to have this problem, according to Astrid at the front desk. We had two win-10 laptops and three android devices, all with the identical problem. according to United Solutions, all five devices must have "bad drivers" even all five devices work fine in all other hotels. Bizz the front desk clerk at night is sympathetic but of course, there is little they can do, since this choice of internet services is above their pay grade. Bizz was very nice about it, and i really wish i could say the same of Astrid, the morning woman. She was very hostile to me as I was checking out.

"dog friendly inn"

4
24/05/2018

It is not easy to find a pet friendly inn and this one was billed as such and lived up to that promise. pet fee at the time is 20 $ which is ok. The breakfast was impressive with a wide range of hot and cold choices. The room was clean and like the walk in shower.

"Nice But Showing Its Age"

3
20/05/2018

We were in Richmond for a Business Expo. The price was competitive In comparison to some other hotels in the area. Very good breakfast. Hallways and rooms were relatively clean but needing upgrades . ?

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We hope your Business Expo in Richmond went well! Thanks for choosing us to be your host and leaving us with a helpful review. We're glad to read that you enjoyed our great breakfast options and found our hotel to be a good value. We work hard to ensure that our facilities are welcoming for all guests, and we love knowing that we were able to provide you with a clean environment. We appreciate your constructive comments about upgrades and will pass that along to our team. We're very grateful for having the chance to serve you and we hope to see you again soon.

"Another superior BW property"

5
13/05/2018

This was a late night decision, having driven and toured points of interest all day, and having a natural tendency to stay at Best Western's whenever possible. Our late check-in was handled without difficulty, and our room was up to the usual BW standards. The HVAC system was adequate and quiet, the room was ample in size, all the appliances worked perfectly, and the beds were very welcoming. In the morning, the breakfast included items sufficient to satisfy every taste. Chalk up another plus for Best Western!

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Donald, We know how important it is to have a comfortable and relaxing place to stay after a long day of exploration, and we are thrilled to have been able to provide such a place for you. We appreciate learning that our team was able to get you quickly settled into your quiet and comfortable room so that you could get the rest that you were looking for. It is also wonderful to read that your adventures the following day started on the right foot with our complimentary breakfast. We hope that you will continue to choose Best Western when traveling and hope our property will once again make your list!

"Beautiful!"

5
10/05/2018

I can't imagine that you'll get a better deal than this. We drove through Richmond on our way north so that we could hit DC after rush hour. Picked this property because it was perfectly situated. The desk clerk was very cordial and helpful. We asked for an accessible room and were assigned a 3rd floor room. It's the nicest and most functional accessible room we've ever seen. The tub has a seat that folds up - the shower is moveable on a post. Many many bars!! The only complaint I would have is low water pressure - but it was ok. Nice big TV - not sure how big but maybe 40"?? The bed was comfortable to me - I slept like a log! I just can't imagine that you'll find a better deal than this. Clean, almost new, well kept and cordial personnel. The breakfast is included hot and cold. Nothing special there but hey! - saves the cost of a restaurant meal. So if you're looking for a comfortable, clean, attractive hotel you won't be at this BW.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Mary, How wonderful to hear that our accessible rooms were the best you've stayed in! Our friendly staff was happy to answer all your questions and ensure you had everything you needed for a pleasant visit. We're glad you slept well and that our breakfast selection helped get your day off to a great start. If you find yourself back in the area, we'd be honored to host you again at Best Western Plus Glen Allen Inn.

"Consistently outperforms!"

5
03/05/2018

We stay here twice a year coming and going NY to Fl. Seasoned world travelers know whats important and what is trivial. Check in and out is efficient and friendly. Grounds clean and well kept even on backside entrances. Interior common areas are clean, well lite and modern. Breakfast is hot and plentiful. Attendant is the same person for several yrs. Room is kept clean and food is always replenished. The room. This time 108. Massive, mobility enhanced. Kitchen with apt size fridge and dining table. Bathroom very large with all mobility needs covered. Towels fresh and thick. Carpet clean and well kept. Decor modern and tasteful. Bed clean and crisp. Extremely comfy with plenty of pillows. Tv plenty of channels good pic. Had dome problems with WIFI maybe distance from hub so I switched to my own data. Very quiet even with the presence of construction workerd staying at inn Very very nice. Cleanliness and maintenance are the key to this inn. Keep up the good work. I am sure you have many repeat customers who except this type of quality and you do deliver.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Nothing makes our team happier than to see familiar faces come back to stay with us here at Best Western Plus Glen Allen Inn. We are delighted that you depend on us for an exceptional stay everytime you visit the Glen Allen area. By the same token, it is fabulous to hear that you appreciate our scrumptious breakfast and impeccable grounds. Please accept our apology that you had an issue with our Wi-Fi signal. Our team is always here to help in any way we can during your stay. We are looking forward to your next visit with us. Come back soon!

"Average hotel good for an overnight stay"

3
29/04/2018

If you are looking for an hotel experience this is not the place. The hotel overlooks Route 1. Think that $115 + taxes for a one night stay is overpriced. Breakfast is the normal junk that all these types of hotels. Nothing is served fresh. The room was clean, but the air conditioning had a rumble.

"Richmond I ternational Raceway"

4
24/04/2018

Good, clean facility, friendly staff, good rooms, well appointed, quiet, hot breakfast with juice, cereals and fruit. Good way to start the day of NASCAR Racing. With the track only one exit down I-95 and an easy 6.5 miles. Overall, great place to stay, with restaurants in close proximity.

"Older but clean Hotel"

4
10/04/2018

Very satisfied w our overnight stay, decent breakfast nice bed n room. Bath could have been bigger but was ok. Friendly late night check in girl. We will make this our return trip from Fla stay from now on.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We appreciate you reaching out regarding your recent experience with us at the Best Western Glen Allen Inn! Our friendly staff strives to make sure that each and every guest enjoys a clean, comfortable, and relaxing visit. We're also glad your accommodations met your expectations and appreciate your feedback regarding the bath. We look forward to seeing you again next time you come through the area!

"Consistent good and pet friendly"

4
09/04/2018

We stayed here last year and due to the cleanliness, staff and pet friendly there was no doubt we would be returning. Beds are comfortable, no issues with anything in the room. It was quiet, well lit exterior.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Charlie, We're proud to include you among our returning guests. It's great to hear that our clean, cozy rooms and friendly staff keep you coming back to stay with us. Thank you for sharing how much you appreciated the quiet accommodations and safely lit exterior. We look forward to seeing you again soon.

"Employees"

3
08/04/2018

Booked a two queen bed room for two people for two nights. Lady at the front desk was rude and treated me less than nice. When we asked for extra towels/shampoo/body wash the lady got quite rude and told my friend “we don't have body wash” my friend then had to specify the “body wash bar” and she gave her one. She was told to go to someone else for more towels and when she asked the lady didn't say one word and forcefully handed her more towels. Overall it's an extremely rude staff.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Randall, Feedback from our guests is always appreciated as it helps us improve for future visits. Please accept our apologies for any perceived rudeness from our staff. We want all our guests to feel welcome and we'll speak with the individuals in question. If your travels bring you back to town, we'd appreciate the chance to offer you more welcoming accommodations in the future.

"Nice place to stay"

5
04/04/2018

Check in staff was welcoming and fun. We arrived late, but luckily they had a room available. The Bed was comfortable and breakfast was a great way to start a day of driving. Rate was good. The room was actually very large. We will definitely stay here again.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Mabel, Thanks so much for your five-star review; we appreciate it! It's great to hear your stay at Best Western Plus Glen Allen Inn was a fabulous experience with welcoming check-in staff, comfortable beds, and a delicious breakfast to start the day. Our team is excited to welcome you back when travels bring you back our way!

"Very Pleased"

4
02/04/2018

Booked online and room was ready upon arrival. The desk clerk was very efficient. The room was very clean and the beds were comfortable. There was a very good line up of TV channels. Breakfast was fair due to fried eggs instead of scrambled. Biscuits were fresh and gravy was tasty. I would definitely recommend this properly.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We appreciate you choosing to stay at the Best Western Plus Glen Allen Inn during your recent travels. It thrills us to hear that your reservation and check-in process was smooth and simple. Our amazing staff strives to ensure that each guest enjoys a clean, comfortable, and relaxing visit with us, and we're happy that you found your accommodations to meet your expectations. Thank you for your feedback! Come back soon.

"Getaway"

5
25/03/2018

Needed a chance to getaway from the ids and have a quiet and romantic time with the misses, so I booked a room at Best Western and enjoyed the moment. the room was clean and smoke free, beds was comfortable and the Front Desk Clerk was extremely helpful. I will most likely do it again at Best Western.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for getting away with us here at Best Western Plus Glen Allen Inn! We are delighted to read that you had a refreshing and rejuvenating time. Our clean, cozy rooms and welcoming service are the foundation of our guest experience. We can't wait to see you again!

"Centrally located - Very well priced"

4
22/03/2018

The rooms are very clean, the hotel nice. The hot breakfast is a welcome addition as well as hot coffee or tea all day. The only real complaint is that the beds are very hard. Other than that everything else was wonderful. The rooms are big with plenty of room (there were 3 adults in the room). Everything was clean. The common areas were well kept & nicely decorated. The front desk person, Carol, is a true gem with a great customer service spirit - super nice lady!

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Donna, Thank you for stopping by! Your warm and complimentary review brightens our day. Hearing that you had a clean, cozy visit and felt right at home is a joy for everyone here at Best Western Plus Glen Allen Inn. Carol, in particular, is thrilled with your recognition! Come back soon.

"Perfect stop on a long roadtrip"

5
08/03/2018

Clean, comfortable and affordable. Very nice staff, very accommodating. It was wonderful that breakfast was included, and was actually very good! I would definitely recommend this location, and would not hesitate to to stay here again!

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Pahl, Road trips are such wonderful adventures and we're glad our comfortable accommodations offered you the perfect place to rest during your journey. We're so pleased our tasty breakfast options offered you a healthy start to the day. Our staff strives to ensure all guests have everything they need and will be glad you valued their efforts. If your adventures bring you back through the area, we'd be pleased to host you again at Best Western Plus Glen Allen Inn.

"Great Hotel for Passing Through Richmond"

5
27/02/2018

My husband and I always stay at this hotel when passing through Richmond on our way to hike for the weekend. It's a great Best Western and we have no complaints. Like always, for Best Westerns, the breakfast is great. The rooms are nice. The staff is friendly. The last time we passed through we had our dogs with us which was no problem for the hotel and we were placed in a nice dog friendly room on the first floor. There isn't a ton of bathroom space for the dogs outside the hotel, but there is enough. It's a Best Western which we tend to equate with quality and we are never disappointed at this hotel.

"AVOID AT ALL COSTS"

1
17/01/2018

Never go here!! Immediately upon entering the room, noticed stained and dirty bedding covered with body hair on not only my bed but my child's intended bed as well. When I complained to the front desl and the maid arrived to change the sheets, she argued with me claiming they were clean before calling me a slur in Spanish before relenting and changing bedding. She only relented and changed the bedding after I spoke to her in Spanish making her aware I am fluent. At breakfast the next morning, the male attendant yelled at me across the dining area when I had trouble with their waffle iron instead of walking up to me and showing me how operate it. Had noisy young neighbors under the age of 18 that were next door to us screaming and yelling all hours of the night. When we finally called the front desk at 10:45 PM to complain, they suggested we call the room and speak to the occupants (these minors) ourselves!?? After we left, I noticed that my ring was left in the room and not on my hand, which is entirely my fault. Called the front desk and the woman who answered said she would contact the maid and ask about it and put me on hold. Of course, the maid claimed she never had seen it as it was the very same maid who called me that racial slur and did not want to change our dirty stained sheets from the first day we arrived. Lady at front desk said that the maid didn't find it and that was that. We even drove back anyway to look through the room ourselves. The room had been changed and reset. The maid of course "never saw" the ring.  WORST HOTEL EXPERIENCE EVER. Do not come here unless you want dirty rooms with lazy lying maids who steal your property to take care of your rooms. Absolutely zero customer service or professionalism. None. Will not come back and I encourage others to not use this hotel as well.

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent experience with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements with our housekeeping departments to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

"Why I like Best Western Hotels"

5
10/01/2018

The hotels are always very clean. The staff members go out of their way to help me. For example, the last time I stayed here, I was struggling to haul my suitcase while pushing my walker when one of the cleaning women came and said," Here let me help." That kind of friendly attitude is what I experience at all of the Best Western Hotels.

"Good stay. No complaints"

4
09/01/2018

Needed a place to stay when our heat went out. We had stayed there once before, so it was our first choice. Just 5 minutes from our house. It was a good stay. I have no complaints. Breakfast was ok. The guy working the breakfast was excellent!

"Glen Allen best option around Richmond"

5
30/12/2017

Very clean hotel, fast internet for work or browsing, complimentary hot/cold breakfast, near several stores and mall around makes this hotel a very good choice if staying in Virginia. We stayed here on our way to New York and absolutely no regret. We'll stay here again if have the chance. Only thing I'd recommend the administrator is to check the HVAC as the fan makes a weird noise once in a while

"The beauty...and the beast"

4
22/12/2017

We stay at this hotel regularly on our NY to Fl route. Room 110 has been consistently clean, fresh crisp linens, bathroom spotless. Towels plentiful and thick. Beds super comfy. The grounds are well kept. We cannot tolerate dirty grounds or unkept exteriors especially at back or side exits. This is well kept. Carol at the front desk is superior. Friendly and professional. Always. Breakfast good, hot plentiful. The man in the breakfast room does an excellent job. Now the not so good. The carpets are filthy. I dropped a spot of toothpaste on the carpet and went to wash it up. The rag was black. I mean black. Now the awful. The semi sheer curtains stood out as soon as we unlocked the door. They were filthy trash. This did NOT just happen. This is from months and months. Over the AC unit. Yes windows and AC units get condensation. Drapes get damp sitting on the ledge. It happens. No problem but to hsve it happen and for housekeeping to neglect changing the drapes OR getting them down and a good washing with a good stain or rust remover. OR go buy a pair of 7.99 semi sheers at the local "mart" until you can order new! No excuses. None. Housekeeping was negligent and lazy on this one. Carol offered another room but it was not necessary for this type of issue. I hope this hotel is not starting to go downhill. We look foreward to it. Will try again on return in the Spring and we'll see if it takes these things seriously.

"Great place to stay"

5
30/11/2017

We needed to find a motel that was affordable serve a hearty breakfast and be convenient to downtown Richmond. The Best Western in Glen Allen fit all those criteria. The staff was very helpful and friendly.

"Bad hotel"

2
29/11/2017

Hotel is old and in need of a complete overhaul. Our room wasn't even cleaned the day we were there. We got back to the room at 11:30 pm and the room hadn't been touched but we were too tired to complain.

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent experience with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements with our housekeeping department to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Plus

"Great experience"

5
24/11/2017

Had a great 7 day stay. It was quiet, comfortable, clean. Staff very friendly and helpful. I would recommend this hotel to anyone. This particular hotel is relative new so I hope that in the days, weeks, and months to come they continue to offer the same quality of comfortable and service. Being a senior citizen who is still working part-time......value and service are very important.

"Good Experience...."

4
23/11/2017

Had a great time with my boyfriend. I was pleased to see how clean the hotel was upon entry. Nice decor as well. The lobby looks like it had some renovations including the room. Room was clean and very spacious. Microwave and fridge available. All staff were very friendly. Simple breakfast was available, the staff member handling breakfast was very attentive to cleaning up as people used items and also left tables, he also made sure no food was completely gone prior to refill. Very impressive. Overall had no concerns, enjoyed my stay other than noisy folks above us our last night. Suprisingly the walls are fairly thick not alot of feedback noise from other rooms. I would highly recommend and will be returning if needed.

"Adequate Accommodations at a Good Price"

3
22/11/2017

Adequate accommodations at a good price. Nice clean room and comfortable bed with all the usual amenities. The breakfast area is clean and well stocked and has a nice breakfast offering. Not enough pillows or towels and I was given a hard time when asking for an additional blanket.

"You get what you pay for"

2
22/11/2017

We were traveling with our pet so our choice of hotels is somewhat limited but Best Western has always had a good reputation. When you travel with a pet you also get the"pet" room. Consequently you tailor your expectations accordingly. The good:. Room was clean, beds and pillows were comfortable, staff were excellent especially the evening guy Biz, it was quiet and the price was right. The bad: The room phone never worked despite Biz's efforts, there was no hair dryer, and we had two small bottles of conditioner but no shampoo. You get what pay for. A clean no frills place to stay. I still need a hair dryer, shampoo and a room phone that works.

"Great Experience"

5
10/11/2017

This hotel is fantastic. It has a nice indoor heated pool and hot tub, fitness room and breakfast room that doubles in the evening for treats and coffee. We would strongly recommend this hotel for its amenities, friendly and competent staff and value for the money spent.

"Good value"

5
06/11/2017

Motel is just north of Richmond, a bit tricky to find from I-95 in the dark without a mobile map app...strong wifi, good breakfast, friendly staff...excellent value for the price...I had to leave my previous motel choice after one hour, because wifi was no good...it was excellent here...

"A Not Great Experience"

2
06/11/2017

Motel is old and grungy. telephone didn't work. Curatains had brown stains all along bottom. beds uncomfortable. No cleaning service. Breakfast good. Staff was friendly and accommodating. Convenient location.

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent experience with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements with our housekeeping and maintenance departments to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. Carol

"Excellent"

5
05/11/2017

Everything about this hotel experience exceeded our expectations. We recommend this hotel to anyone. Staff was super helpful, breakfast was great, very clean. Our only suggestion would be to have bigger pillows.

"Weekend trip, 10/27 to 10/29/2017, to visit daughter who lives in Glen Allen, VA"

1
02/11/2017

Most of the trip we were with my daughter and her family...only slept there. Room smelled of smoke when we arrived. I should have told someone but since we were only there for a few hours on Friday and Saturday and checked out at 5:30am on Sunday, I didn't. No one came in to clean the room or make the bed the whole time we were there. We tried to watch TV when we were there but the reception was terrible. On Monday when I checked my bank records I noticed that there was a $250. charge to my account. I called them and they said that it was a cleaning fee because room smelled of smoke. I said that I wanted to speak to a supervisor. He was not in but she would give him a message to call me. I gave her my cell number and to this date 1/2/2017 he has yet to call. I called my bank right away to stop payment. They said that I had to wait for draft to go through after which I could dispute the charge, which I did. I called the hotel again to tell them that I did. They probably do this to most of their guest and most of whom don't know or don't complain. DO NOT stay there!!!

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
I am so sorry you were disappointed with your recent stay with us. Please never hesitate to let us know of any problems with your room as we will gladly move you to a different one. I wish we had known of the situation so we would not find you at fault, when it was the guest before you that created the problem. I will be glad to reimburse you for that fee, if your bank has not done so already. I have unavailable and I apologize for not contacting you sooner. Please accept my sincere apology for any problems caused. We do strive to give the best customer service possible in any situation. Carol

"Not "BW Plus" worthy - more like a subpar EconoLodge"

2
31/10/2017

Disgustingly moldy bathtub. Bad tv. Lumpy pillows. Dark dingy hallways. Non-functioning sockets. Less-than-full "full breakfast". All this at a supposedly "Premium" Best Western Plus property. We paid a premium price for the equivalent of a below-average EconoLodge.

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for your comments concerning your stay. We appreciate your taking the time to write and hope you will accept our apologies for any inconvenience you experienced. We have investigated your comments will take steps with our maintenance department to ensure that the problems you experienced do not happen again. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Carol

"Decent for the price"

2
30/10/2017

You get what you pay for. The staff went out of their way to let us know they were not happy that we booked through a third party site. There was an issue with our reservation and they went out of their way NOT TO RESOLVE it. The breakfast was a very small step above "continental" and not very good. Scrambled eggs, sausage and waffles were the hot items the morning we were there. Everything else were typical hotel continental breakfast items. The rooms were clean and tidy although the hair dryer in our room had the back broken off so the interior fan was exposed and very dangerous. It also seemed to have a short in it and only turned on about half the time. The hotel did seem to offer "express check-out" which was nothing more than an empty front desk that had a fish bowl with a 3 x 5 card for your room key that said Express Check out.

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for your comments concerning your stay. We appreciate your taking the time to write and hope you will accept our apologies for any inconvenience you experienced. We have investigated your comments will take steps with our front desk and maintenance departments to ensure that the problems you experienced do not happen again. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Carol

"Avoid"

1
25/10/2017

Avoid at all Cost - terrible rooms, noise all night long. Many of hotels in the area to choose one - CHOOSE ANOTHER PLACE TO STAY - any other hotel would be better than this - should have slept in my car; at least I would have gotten some sleep

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent experience with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

"Family trip"

5
21/10/2017

Good value for price. Would definitely stay here again. Have stayed here at least 3 times over the last year. Have never had a problem or been disappointed. Rooms are large, clean and well maintained.

"weekend"

3
15/10/2017

We stayed here on Saturday night My wife went to a concert at the Richmond coliseum .The hotel in general was ok. We stayed on the 3rd floor and the carpet in the hall was discusting.The room was neat and very clean.The breakfast area was good not a bad breakfast ive had worse. The staff were pleasent although a mob scene when we got there.very buzy we went and did other things and checked in later

"Do NOT stay here"

1
13/10/2017

Unbelievably bad experience. I am a frequent traveler. I rarely stay at Best Westerns but this was one of the only hotels in the area with a vacancy. I have never encountered such a rude desk clerk. Now I know why they were the only hotel with a vacancy. Smart people know not to stay here. If I could give them a zero star rating I would.

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for your comments concerning your stay. We appreciate your taking the time to write and hope you will accept our apologies for any inconvenience you experienced. We have investigated your comments will take steps to ensure that the problems you experienced do not happen again. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. -Carol

"Nice 1 Night"

4
12/10/2017

This was a safe, well lite, good breakfast place close to our meeting place. My Mom and I were low maintenance clients who desired a clean and safe hotel close to the church we were attending. We desired a nice breakfast, clean room and friendly/helpful staff. We were not disappointed :)

"Much better than expected"

4
11/10/2017

The reviews were good and we needed a pet friendly property. My expectations were low though, as I usually choose Marriott properties, but I wanted to spend less for this one night. I was pleasantly surprised on all accounts. The part of town it's in is a bit disconcerting, but this property stood out as an exception.

"Good place to stay!"

4
10/10/2017

Clean, the staff is great. Bed slept well. Would stay here again if in the area. Breakfast was good, the same as all others for breakfast. The woman at the front desk was wonderful when we checked in. She made us feel very welcome. Hotel was quiet and comfortable.

"Unacceptable"

1
08/10/2017

The room smelled like cigarette smoke. It was a "nonsmoking" room. The desk clerk was outside on their cell phone smoking a cigarette while I waited at the front desk to check in while they finished. I was in the room less than 12 hours and my clothes smelled like smoke when I left. It was late when I checked in and I left early in the morning so I didn't try to change rooms. I doubt I would have been accommodated so I just sucked it up. What was a little funny was I had to sign something saying I wouldn't smoke in the room or have a pet. Ha!

bwglenallen, Front Office Manager at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent experience with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. If a guest has any issues while staying with us, we try to accommodate to the best of our ability. It is unfortunate we were unaware of the condition of your room and did not have the opportunity to fix this for you. We hope you will give us another chance and stay with us again. Carol 804-266-3500

"Great Value"

4
22/09/2017

Stay here almost every month. Nice clean place with very friendly staff. Good location. Newly remodeled location. Nice pool, good for business travel. Best Western rewards are a nice perk when staying at their properties.

"Wonderful staff"

5
18/09/2017

Absolutely loved this hotel. Very quiet location and friendly staff. We were greeted at check in with extra towels since we were staying in a jacuzzi room. Even better, we were minuets away from tons of shopping and food.

"Romantic Getaway"

5
13/09/2017

Room was lovely, hotel was clean, quiet, and staff was friendly and helpful. The fitness center was a added plus and has good equipment to get a good work out in.... The breakfast was simple, but Good....

"Different"

3
11/09/2017

Its not bed, not good, its just different. Originally stopped at a pet friendly hotel which was right on the highway. The lady there recommended this one, since the noise was a bit loud from the highway. This hotel was very quiet. The rooms were big and clean but of strange design with a kitchenette with no utensils and a refrig that stuck out a bit. The staff were very nice. There was a bucket in one of the side halls for a leak. The breakfast was only ok. I think you could do better. The pet fee was $20.

"Last second stay"

4
03/09/2017

We were on our way to the outer banks when one of our vehicles lost brakes in Glenn allen va. We searched for motels in the area and being a Best Western Diamond member, we decided to attempt to stay there. So we called and got 4 rooms for the night. It was a great decision to stay there, nice place, good people. Thanks to all.

"Glen Allen"

5
04/08/2017

After a long day of unbelievable traffic on 95, we were happy to get to our hotel outside of Richmond, Va. The room was fine, outdoor swimming pool available (mostly used by children). Many nearby fast food and restaurants were available.

"Overpriced"

2
29/07/2017

It's an alright establishment, very comfortable rooms . Problems with loud guests , maintenance issues with room, moldy smell couldn't be removed . Hotel way overpriced in my eyes to be having so many problems. Kept getting asked if I was checking out everyday and other guests were never asked while eating breakfast.

BestWesternHotels, Corporate at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Just ok"

3
28/07/2017

Stopped here on our way down to the outerbanks. We booked through hotels.com and checked in a little after 2am. The man at the front desk told us they aren't supposed to take any bookings after midnight, but since we already paid he adjusted some things in hos computer and let us stay, thank goodness. Our room was tidy, but could definitely been cleaned better. Mold around the tub grouting, yellow stuff neat the toilet lid hinges (gross) we found a hair on our "clean" bedsheets bit at 2:30 am all we wanted to do was sleep. The breakfast was decent, eggs, sausage, waffle maker, bagels, muffins, cereal, fruit, oatmeal & yogurt. So enough to get a bite to eat before going back on the road. For the price we paid it was what it was.

"Stay Here!"

4
27/07/2017

This hotel has HUGE rooms, as well as a pool. My wife and I were happy with the staff as well. Plus, it's just a short drive to downtown Richmond, which is great! We would definitely stay here next time we are in town.

"Don't mind the decor...."

3
27/07/2017

Looking for an affordable place to stay. Got what we paid for. The hotel needs lots of updating. Front entrance doesn't represent the rooms. Carpeting and walls looks like someone with NO taste chose the decor! Easy place to find, just a little rough around the edges.

"good value for the money, clean room"

4
21/07/2017

easy to get to, reasonable rates, and clean hotel. Safe area and nice place to stay while visiting kids. Will definitely use again when passing through. Bed is not as soft as I like but wife really liked it.

"Good for the price"

3
18/07/2017

Only stayed here one night, was fine for that, don't think I would stay there for a longer stay. The price was reasonable, and I like to stay at chain hotels where they at least strive to rectify any problems, none experienced here.

"Great hotel"

5
16/07/2017

This hotel is great. The staff was very friendly and accommodating. Made sure we had a room on the first floor so we didn't have to go up and down the stairs with our dogs. Even recommended a great pizza place nearby. Continental breakfast was fantastic.

"Good value"

4
16/07/2017

We spent two nights here. The desk staff and housekeeping were very nice and helpful. The room was clean and everything worked well. The pool was very well maintained, and a nice respite from the heat when we were in the area. Free breakfast definitely met our needs. All in all, it was a good stay at a very reasonable price.

"Just fine"

3
11/07/2017

I was driving from Georgia to New York, so I stopped at this hotel to spend the night before my last leg of the trip. I had no plans to explore downtown Richmond, but this hotel didn't seem too far away from the city, so it could be a good option for someone who needs something cheap and convenient. However, the hotel is in a bit of an odd area, and I wouldn't really want to be out and around it at night (mainly because it felt kind of secluded). Check in was easy, the room was nice enough, but, there was a stain on one of the pillows and on a towel. I didn't tell management about it because I was only going to be there for a few hours for sleep. Breakfast is subpar at best, and inedible at worse. There was apples and oranges, sausage and eggs, bagels and bread, a waffle maker, and cereal. It was a seemingly varied spread, however, the sausage and the "eggs" were terribly bland and definitely tasted like a manufactured product. I toasted a bagel for a egg and sausage sandwich and I couldn't even finish it. All in all, this is a fine hotel for a quick stay, and with the Hotel Tonight deal, the price is good.

"July 2, 2017"

1
06/07/2017

I tried calling the Best Western @ 804-266-3500 several times around 1:45 pm on July 2, 2017 to let someone be aware that we would be checking in late, as we were at Kings Dominion. After 5 times of trying to call the hotel unsuccessfully, I found the Best Western 1-800 number via internet and informed the operator of my situation. She was able to notate on my account that we would be checking in late that evening. We got to the hotel around 11 pm and were checked into room 216. We saw one of the beds had several pieces of hair under the pillows. I called and notified the front desk, in which we were relocated to room 316. The man informed me to email to inform management about the issue with the room. In room 316 there were additional issues, in which I informed the front desk about and the man informed me to include these additional issues into this email. -Someone ended up leaving a damp, white towel by the sink -there was several pieces of hair in the bath tub. I went to the front and asked the young man for some cleaning spray to clean the tub before we took our showers. -as we were leaving to take the hotel cart to the front, we noticed a bug above the door. I killed it and took it to the front to inform the front desk attendant. -The chair had some stains in it My husband and I had recently stayed in the Best Western Plus in New Orleans and enjoyed 5 beautiful days there. We had never stayed at a Best Western before but that's when we decided our family would start using Best Western moving forward because we had such a great experience with the staff and hotel cleanliness there. When we checked out, there was no one at the front desk but they had a glass jar with a hand written sign where you could drop off your room key. I have reservations for another Best Western in Arlington, VA for July 3-5, 2017. I am a bit skeptical on using Best Western for my family moving forward and do not plan to return to this particular location in Glen Allen, Virginia. Truly if it had not been so late (11 pm) in the evening, especially after spending an entire day at Kings Dominion, I would have left and stayed at another hotel. My family means everything to me and I hope you understand my frustration with my experience at this Best Western location.

BestWesternHotels, Corporate at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great stay!"

4
05/07/2017

Nice clean hotel with friendly staff. Would definitely stay here again! Breakfast was picked over when I went down around 8:45 but if that's the only complaint then I'm fine with it! Nicer than I expected for the price!

"fair price and good value"

4
26/06/2017

Excellent front desk. Rooms were a bit dated, but everything was clean and functioning. Parking lot is not huge. Breakfast area was nice,and free breakfast had enough variety for everyone. Would stay there again next time in town.

"Trip to Daughter's"

5
26/06/2017

This is a good clean pet friendly motel with plenty of space in the room. The Motel is convenient to interstate 95, but in a quiet area. There is plenty of green areas to walk your dog, The staff is friendly and helpful.

"Comfortable, functional and great location for highways."

4
25/06/2017

Basic hotel, very solid experiences here (we stay here about 4-5 times a year). Location is great for highways, getting to South/Central VA or going North to DC., etc. Location to nearby shopping centers is not easily visible, but great food is found with in 3 miles of this location.

"Ok for a night"

3
20/06/2017

We were passing through the Richmond area and just needed somewhere to stay. We are not familiar with the area and found it a bit hard to find, and were underwhelmed with the room-it felt a bit damp. The lobby and breakfast areas were especially nice and it felt like the rooms didn't get an upgrade in the same way those did.

"Disappointing!"

3
18/06/2017

I thought that BW Plus would be equivalent to hotels like Hampton, Fairfield, and HIE. It was similar in shape, amenities and was OK overall but I would pick one of the others if given a choice. The answer I got about getting a late checkout was the crowning blow- $10 an hour added to your bill PER HOUR after 11am. Kinda summarized the whole experience!

"low price not worth it"

2
16/06/2017

I was disappointed in the property -- the phone didn't work -- and it wasn't fixed -- when I complained again, in the morning, I was told it was locked -- seems that the hotel expects people who stay there not to be too honest.

BestWesternHotels, Corporate at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Perfect for us!"

5
02/06/2017

Hotel was very clean. Front desk was extremely polite and welcoming. Location of hotel was very convenient - close to gas stations, restaurants and shopping. Plus easy on and off of interstate. Would definitely stay here again when traveling through the area.

"Front desk great!"

4
14/05/2017

Housekeep besides Joanne sucked. Front desk ladies were really nice and helpful. The pool was not ready yet but they were working on it when I left. Chris did the breakfast and was really nice. Avoid the first or second floor housekeeping they don't care

"...AHH--HOW NICE-HOW QUIET-HOW CLEAN-HOW RELAXING"

5
06/05/2017

An always "MUST STAY" when traveling on I-95. A very well-run clean, convenient, welcoming, stop after a day of tense heavy traffic driving on that crazy stretch of I-95 North OR South Bound. Greeted by a very pleasant Astrid-as nice as the flower. And as far as GM Pateek, a man who always takes care of any concerns and is a genuinely involved and understanding pleasure to interact with....a definite PLUS for this Best Western Plus property.

"our vacation 2017 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

5
04/05/2017

This hotel was very clean,ans had very comfortable beds loved that it was easy access to the highway gas station was also very close everyone working there was very pleasant and they had a lot to offer at breakfast, from eggs, sausage, cereal yogurt and muffins,

"Hoiladays "

4
23/04/2017

This motel I stayed in a few times over a few years . I have been very happy with my stay . The staff are so friendly and helpful The manager is so nice , remembers your name every time you see her. Price for your stay must be the cheapest around Breakfast is excellent also .

"Hard Beds, Disrespect For Corporate Lodging Customers"

3
21/04/2017

I'd find another hotel to stay at until they learn to respect CLC guests. We deserve our points. We also should be allowed to have a King size bed instead of 2 queens. The AC didn't work well enough, the beds were hard, it is showing it's age, housekeeping needs to do a much better job, lots of dust on the lamp, food still in the room I first checked into, pillows in floor in the 2nd room, internet was sketchy and not fast enough, front desk was rude, the maid was the friendliest staff member there. And it's spring time--people want to gather outside--there was NOWHERE to sit outside at all. I'd go elsewhere until improvements are made and they find friendly staff and make improvements.

"Stolen computer charger"

1
04/04/2017

On returning home to another state my son realized he left his computer charger plugged into the wall of the room. We called repeatedly at night and after hrs of trying someone at the desk finally answered the phone: no charger turned in. Called again next day: no charger turned in. We know it was left in the room. Disappointing and we won't stay at BW again.

"Worth the Drive"

4
03/04/2017

Though this hotel is not right off the interstate, it is well worth the extra few minutes it takes to get there. The rooms are clean and comfortable and of a nice size, especially if you are staying more than one night. The staff is pleasant, with a good atmosphere. The price was good for the area, and we got an additional discount for staying more than one night. (In our case 4 nights.) which made it excellent. I would not hesitate to stay here again.

"Definitely NOT a BW PLUS!!"

1
27/03/2017

Rooms are okay, good size. No hot water the whole weekend for showers. No housekeeping the whole weekend in many of the rooms including ours. Had to go to front desk to get your own towels. No communications from hotel regarding hot water issues. Large soccer tournament over the weekend. Hotel was full and everyone felt the same about the hotel. Very poor hospitality and still charges full rate. I've never been to a hotel where you never got housekeeping.

"excellant hotel"

5
20/03/2017

hotel was very clean and staff very friendly. the breakfast bar was great, everything was hot and delicious. Would recommend this hotel to my friends and family. room was very neat and clean. Microwave and refrigerator came in very handy.

"1am stop"

4
11/03/2017

It was nice to find a room at such a reasonable price at 1am without a reservation. Not fancy but very clean and we were in a super large room with a kitchen. Free breakfast offerings were the normal but we were able to eat on our low carb diet. Good service as well.

"Best Western + Glen Allen Inn Convenient stop"

4
28/11/2016

The Glen Allen Inn is an upgrade from the regular Best Western, and offers larger rooms and a more varied breakfast. The road well traveled along the I-95 corridor allows for many choices in the Motel business. I have found that the Plus motels are more likely to be satisfying and this was no exception. In all fairness, this stay was paid for in Best Western reward points as I use my membership to the fullest.

"Poor customer service and housekeeping"

1
01/11/2016

TERRIBLE. Problem with the front desk person.- rude, argumentative, and threatening. We confirmed a double room through Expedia but were given one bed and a sofa bed. When we opened the sofa bed we were totally disgusted. The mattress was stained with what looked like a large diarrhea stain. I complained that evening and was offered no solution- same cranky front desk person. In the a.m., I attempted to speak to the front desk person (different one) but she was on the phone discussing the office printer. I emailed the hotel manager twice for a refund and to ensure the mattress was discarded with no response. I emailed customer service. They finally offered me a $50.00 travel card, which they described as a fair offer, because I “did still spend the entire evening at hotel “ Was that the point? We stayed a full night…..trust me, if we had an option to leave we would have- they refused to refund our money ( because we booked through Expedia)…so we had no other choice than to stay. We were NOT comfortable because we had to share a bed…but hey…$50 Canadian (not even the currency we used) is fair???

"Neat clean and in the middle of everything we needed"

4
30/10/2016

The staff was friendly, we checked in a little early , room was neat and clean .Breakfast was good and kept up. We wanted to shop and do amusement parks it was a central location for us, there was a mall 15min away king dominion 15 min and several restaurants 3 miles away

"Just Okay"

4
30/10/2016

When entered our non-smoking room, the first thing we noticed was the odor. A call to the front desk and they immediately got us in a different one. Not a good first impression. Our second room was fine but the decor was a it dated...think turquoise blue and avocado green. The breakfast was pretty standard...unremarkable. However, the staff was friendly, our room was clean and comfortable. Fortunately, the saving grace was the reasonable price we paid.

"Best western Glen Allen"

4
22/10/2016

It was nice. Clean and comfortable. Staff was friendly and helpful. Hot breakfast was good. The attendant kept it full and hot. The pool looked nice though we did not use it. It was basically quiet. Could hear walking above us but not disturbing.

"Best Western Cares"

5
12/10/2016

We arrived at the hotel unsure of what to do about a hotel stay because Hurricane Matthew was bearing down in the state next to us and was headed our way. Then when I was checking in the hotel I found out I didn't had the reservation I thought I had made that morning. I had made the reservation for the next day. I was very anxious about having to find a hotel in the heavy rain and oncoming Matthew. The person behind the desk assured me she could make it work. She found a room and recommended we keep the reservation for the next day in case our plans changed as the hurricane changed. That was just the start of a good visit, At every turn the hotel exceeded expectations. The breakfast was outstanding and I have stayed in hotels for years. Good job.

"Disappointed"

3
03/10/2016

I spent one night here with my husband, adult daughter and 2 tiny dogs while attending a family wedding at the botanical garden. I contacted the hotel several times in the weeks before the wedding about an early check-in. We drove for 7 hours and arrived at the hotel at 1PM. We were tired and needed to shower and dress for the wedding. There was one car in the ample parking lot when we arrived. My husband, an affable, easy going guy went into the office to check in. He returned a minute later and said the extremely rude desk attendant tapped her wrist and said they were way too busy to check us in before the 2PM check in time. There was not another soul in sight. So, we took a ride to Walmart and Dairy Queen and returned to Best Western around ten minutes to two. The desk attendant said she was "busy" and left us to wait the 10 minutes before allowing us access to our room. We were the only people waiting. I hurriedly prepared to shower and noticed there were only 2 towels in the bathroom. I walked the short distance to the front desk and explained that we needed another towel. This same attendant stated that the rooms are set up for 2 guests, hence 2 towels. I explained that there were 3 of us needing showers. The attendant made a show of opening many drawers and cabinets behind the desk and shrugged saying she could not find another towel for us. At this point my smile was slipping and I asked if we could have one from one of the many, many unoccupied rooms. She huffed and puffed and eventually walked the 20 steps to the supply closet a few doors from our room and angrily handed me the towel. I have never had an experience like this before. The rest of the hotel staff were warm and friendly, the hotel was spotless and we actually made it to the wedding with minutes to spare but we will never stay at the Glen Allen Best Western again!

"......AHHHH....A REAL BEST WESTERN PLUS"

5
29/09/2016

What a pleasure to be able to say good-very good things...This is/was a real great choice after navigating some 400 miles on a crazy I-95. We needed something clean-very clean, peaceful-very peaceful, yet "reasonably" priced. This has/had it all!! AND the clincher was that the well-groomed gentleman that checked us in was, when asked was the PROPERTY GENERAL MANAGER. To make this stay A REAL PLUS, that same gentleman who checked us in was later seen running the vacuum cleaner himself. That's right a GM that leads by example It DOES make a difference!

"Was charged twice"

2
25/09/2016

Booked this room online and prepaid. I gave my credit card for incidentals at check in. When I checked my CC I was charged twice for the same stay. I called twice and spoke to person at the front desk. Was assured it would be taken care of. Waited two weeks and finally contacted corporate and got my refund. The room was adequate. The lock on the door did not work. We could lean against the door and it would open right up. I notified the front desk and was told "oh that's right it doesn't". Ok, so why not get it fixed or don't rent that room.

"Close to Richmond, VA"

4
24/09/2016

The hotel was clean and comfortable. It needs a little updating but was good enough for a short stay. For those visiting Richmond it is located about 5 miles away. A very good buy which included free breakfast and parking. Would recommend this hotel.

"very nice hotel"

5
20/09/2016

a pleasure to stay room was clean,bathroom was very clean and internet was very easy to use. I came there to sleep and was very tired from our trip. Was not noisy and very pleasant night stay over all.

"Older hotel but nice"

4
16/09/2016

Stayed two days in a two queen bed room. The hotel seems to be older. However, the room and the bathroom were very clean and the bed was comfortable. Breakfast was good and the attendant did a very good job at keeping everything stocked. It was a perfect hotel for our trip. Would book here again if I return to the area.

"Nice place for the price"

5
06/09/2016

Honestly, my expectations were exceeded. This hotel had good service, the bed was comfortable, the room was clean, and the breakfast was decent. It was continental, but had sausage, eggs, and waffles as well. Pool looked nice although we didn't get in. Overall, not fancy but nice for the price

"The Good and the Bad"

3
01/09/2016

We chose this Best Western because it is a pet friendly hotel. It worked our fine for our little Yorkie. However, the front desk never notified housekeeping that we were checking out late, even tho we received clearance to do so. Also, our room key wasn't working in the laundry facility, and the daytime front desk staff was annoyed that we were having problems. It would have also been nice if the laundry facility had a coin machine since the machines were coin activate.

"Friendly People but Poorly Managed Property"

2
31/08/2016

The people are friendly and the pool refreshing, however Housekeeping, communication between Front Desk and housekeeping, hotel supplies and breakfasts need improvements. 1. Check in and our room was not finished as no towels in bathroom. 2. Bathtub was slippery and I slipped but didn't fall. Asking for bath mat, none was available so had to use pool towel. Subsequent days, no bath mat and had to use towel or go down to front desk. 3. Breakfast was very simple, only fruit were apples and oranges. Not like the other best westerns which normally has a full array of fruit.

"Only deserving a 3 out of 5."

3
28/08/2016

Room and bathroom cleanliness needs improvement. Dirt, dust and clothing behind sofa in room and dirt and debris on bathroom floor, bathtub needed scrubbing. 1 Front desk person needs to improve customer friendliness. Breakfast room manager is conscientious and friendly. Items provided are "standard."

"Very nice stay"

4
23/08/2016

We often stay in this area and decided to try a new hotel. And happy we are! We found the hotel staff very accommodating. The room was spacious and clean. Parking was secure. The hotel itself was quiet. The complimentary breakfast was average but plentiful. We think we found our new resting place in Glen Allen.

"Nice stay!"

4
22/08/2016

Nice and peaceful, good breakfast, pool, great service. Shout out to Ms Joanne, she is the best! Really enjoyed the week, would stay again. If you plan on being there for a whike there us also a guest laundry room.

"awesome"

5
21/08/2016

the best western hotels in all the different states i have visited are the cleanest and most friendly out of the different hotels. the free breakfasts and staff are the best even in the different states.

"Under rated !"

5
19/08/2016

This is a very nice hotel in every aspect. The furnishings are newer, and the rooms are large and comfortable. The staff is friendly and helpful with all requests. The pool is clean and well maintained. The location of the hotel is convenient for on and off highways . Just a solid place to stay.

"Not a Plus BW"

2
19/08/2016

Rated 'Poor' as a Plus BW. Nothing special. Bathroom needs update. Housekeeping did half-way job. Guests and staff at breakfast were noisy. Hot breakfast was eggs, sausage, and make-your-own waffles, but otherwise not too special.

"Very Good Motel Just Outside Richmond"

4
16/08/2016

I always stay here when running the Richmond Marathon. Very clean, well maintained motel with comfortable bed and good breakfast. Gas, food, shopping close by. Easy access to I95/295. Reasonable rates.

"Wonderful Stay"

5
08/08/2016

The hotel was clean, the staff was very nice and informative. The room was nice and clean and comfortable. It was a pleasant stay and I will Definitely come and stay again. The hotel was peaceful no distractions or disturbance. The breakfast was set up nicely, food looked good and tasted good.

"A great nights sleep"

5
04/08/2016

This hotel was top notch. Employees, Biz and Eddie were always asking if they could be of assistance. Wish the stay was for more than the one night. Easy access to to I-95. Just North of Richmond.Slept like a baby.

"Very Comfortable Stay"

4
27/07/2016

I asked for a room on the top floor, we got one but it didn't smell good when we went in. I called the desk to make sure it was a non smoking room and she told me it was (322). I told her it smelled like smoke but we would stay, I just didn't want charged for being the one to smoke in it. She said she would make a note of it. We did not eat breakfast there any morning because we had to leave before it started at 6:30 so I can't comment on it. Everything in the room was in working order but if you get a suite with a sink and hotplate, there are no dishes or utensils. I guess you have to check with the desk. We were here three nights. The first morning we met the cleaning lady in the hall and told her she didn't need to do anything but exchange towels, she was frustrated with the amount of work she had and it was not a big deal. The second day, nothing was done and we didn't return until after 5pm. We had to go to desk to get towels. I didn't complain but many would.

"NOT CHILD FRIENDLY"

1
21/07/2016

our family of 5 (husband, myself, children ages 6,4,and 1) arrived late at night after several hours cooped up in the car. we had a reservation and the website says that children under 12 stay for free.....this is not the case. we were told that we could not stay in the same room together because it exceeds their occupancy for the double queen size beds room. we were told that we would have to leave because they were booked up and did not have a second room for us to rent, even though it would have been ludicrous for us to have to rent 2 rooms just because the baby counts as an adult. we travel often and have never had this issue with any other hotel EVER. so late at night we had to scramble to find another hotel that was more than glad to accommodate.

"Very nice place to stay."

4
19/07/2016

This hotel was just a nights stay for us while passing through the area. It was a nice and clean place to stay. The parking was good and there was the typical breakfast in the morning. The check- in was easy and we would consider this as a place to stay if in the area again.

"Need Improvement"

3
15/07/2016

The customers service was great, but it is great at 95% of the hotels I stayed. With blood stain on my bed, dirty toilet and slippery bad tub. I will not recommend staying here for $89.00 per night. Most of my stays are at Best Western, this one did not live up to the standard. A $49.00 per night hotel is better.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

"blood on comforter and wall"

1
11/07/2016

We had a terrible experience at this hotel. Very understaffed. THe only person working was one girl at the front desk and she was working very hard to try to both answer the phone and take care of the long line of customers at the front desk. We stayed here about 6 years ago and had a great experience, which is why we chose to stay here again. There had been a storm the night before, and the power had been out. When we were leaving the next morning, the fireman outside told us that the hotel should not have been open, as the fire alarms were not working!! The hotel was filthy! There was blood on our wall and on the comforter. We went to the front desk and after waiting in line for 20 minutes to ask for new and she informed us that she had to wash one and we could come back to get it later when it was done...and change it OURSELVES, as she was the only one working in the hotel, no cleaning staff, no one!! It was not the employees fault. She was working very hard. So later, we came back to the front desk to wait in line again and get the "clean" comforter and change our own bed!! I reported this to corporate who said they would have hotel management contact me and have never heard a word from them! We will find somewhere else to stay next time!!!!

"Accommodating Staff"

4
10/07/2016

My husband and I stayed here with our 8 month old daughter. The staff was amazing and friendly. The hotel atmosphere was kid friendly. The hallway our room did smell a little like smoke in the morning, but not when we arrived. The room we stayed in was clean. The breakfast was satisfactory.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management

"Unclean sheets and hair from previous guest everywhere!"

1
30/06/2016

Came here 2 nights ago and did not notice the sheets had hair on both beds. The following morning II inspected them after my child saw one, then I noticed some on my bed. I could not believe my eyes. I immediately told the maid that these sheets were not changed before I arrived. They obviously only made up the bed after the old guests left. Also the bathroom was not clean either The floor was filled with hair. Absoulutely disgusting.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to write about your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make certain issues like this do not arise. Guest satisfaction is of utmost importance to us. We want to ensure we offer an exceptional experience for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Hotel Management

"Great Hotel Despite Bad Storm"

5
18/06/2016

The BW Glen Allen Hotel in Glen Allen, Va., was our last hotel stop on the way home after a 2-wk vacation to Florida. We had no res. but were able to get a really nice room (very clean and comfy!) on the 3rd floor. About 30 min. later a really BAD thunderstorm with near tornado-like winds tore through the area, leaving the entire hotel w/o power (no air cond. on a very warm night!) and non-stop smoke/fire alarms blaring for a couple hours straight until local fire dept. came, inspected bldg. (there was no fire) and turned them off. My husband & I had maybe 2 hours sleep at most that night. VERY chaotic. Most people just stayed in rooms and dealt with it. Felt very sorry for families with children and dogs(allowed at this hotel). Quite scary. Even a small part of building's exterior roof, soffit and rain gutter came off (right above our room!!). BUT no one was hurt - everyone was safe. Power came back on (Yay!!) several hours later. We're home now, but my ears are STILL ringing from those alarms! I hope that the BW Corp. sees it in their hearts (and checkbooks) to give even a little compensation (gift card perhaps??) to all guests that night of June 16th, 2016 at the BW Glen Allen in Va., for what we all had to endure (after all we all DID pay at least $100.00 for each room). I know that Best Western Hotels is not responsible (of course) for the storm, but it would really show good Customer Service for its' brand. Aside from that storm (again, out of BW's control) yes, I would still definitely recommend the BW Glen Allen Hotel in Va., to anyone looking for a quality, CLEAN & COMFY room. Best Western is still the ONLY hotel chain that my husband and I have ever stayed at and always will. They are excellent quality, great customer service, (we even had unexpected UPGRADES on our trip!!!) and CLEAN!! :) One final note: I graded the hotel experience rating/survey overall on what it WOULD have most likely been like WITHOUT the storm experience! After all, as I've stated before, the storm was out of BW's control and not one of the area's 'attractions'! ;)

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay with us. Thank you for your business and we look forward to your next stay! Sincerely, Hotel Management

"Not friendly/polite"

1
16/06/2016

I just checked in. The lady was to busy apparently to acknowledge I was there until I sad hello. When I checked in I mentioned there was a package I was waiting on and if I had anything and she immediately said no. She didn't even check for me, and she came across so rude about it I felt I would share. This is the service industry, if you cant be polite to paying guest maybe find something to do that you wont ruin a persons mood by being rude. Wont be staying here again.

"Did not meet expectations set by other "PLUS" hotels."

3
13/06/2016

I made a reservation for the weekend, June 10th through the 12th for our son's tournament sporting event in the area. We have stayed at a few BW's, both Premier and Plus tier hotels from BW. I did not find this hotel to be of the same caliber as the other 'upper-mid-range' "plus" BWs. The only positive comments I can provide is that the room (King suite with sofabed) was very spacious and the front desk person (Carol) provided us with clean linens and extra towels upon request. -The room HEAVILY smelled like smoke/musty odor. The front desk person offered some "air freshener" to make it better. -There were two missing light bulbs from lamps. -Noticed a small hole (size of quarter) in closet -Bathroom door would not lock -Shower head was not secured/fixed to wall, only being held up by copper water supply line in the wall . -Mirror in bathroom dirty/smeared -Brown stains on sheer curtains (assuming from the air conditioning unit?) My family tried to laugh off the ridiculous of what we saw or had to experience. Additionally, there were no additional pillows available because this hotel was full this weekend. The next morning, as we left our room, we were stopped by cleaning personnel, and asked if we needed anything. I politely stated new towels, and replacement light bulbs for those that were missing. Perhaps, I was confused, because I would've thought that meant that the cleaning persons would come in, straighten up the room, new linens, AND PROVIDE NEW TOWELS, and bring light bulbs. We returned later that evening to an un-tidyed up room, old towels on the floor, etc. and fixtures without light bulbs! Perhaps it was the 'A' teams' weekend off. I would not stay at this hotel again, and told my family to reprimand me if I do something like this again. It made for a good "not what to do" lesson. We did not "experience" the 24/7 coffee, nor did we tempt ourselves to the breakfast. There's a McDonald's and a Starbucks within a few minutes drive. All of our non-worn clothes needed to be washed once we returned home.

"Charged more than what the room was reserved for"

3
10/06/2016

Made a reservation though a Best Western operator and the price quoted on the phone was not the price I was told to pay when I got here. It was $10 more. The front desk couldn't help and customer service wouldn't help. I'll find a different place to stay next time.

"Really nice staff"

4
04/06/2016

I just stayed here 1 night while driving from FL to NY and I really enjoyed it. I booked on Expedia and then when I got here the front desk lady said there was a 20$ pet fee for my dog. Normally I'd be irritated about it but the lady was so friendly and welcoming that it didn't bother me. She even came out to say hi to my dog which was sweet of her. The room was a little stuffy but everything seemed pretty clean. People were having fun in the swimming pool when I got in around 10pm and it made me wish I'd brought my suit!

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We are glad you found our staff to be welcoming and friendly. We look forward to your next visit. Sincerely, Hotel Management

"Leisure and Genealogy"

4
28/05/2016

We would stay at this hotel if we returned to the area. The staff, conditions and amenities of a high standard. There was easy access to down town Richmond and the surrounding area. The hotel was conveniently located to a variety of restaurants.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management

"Economical And Clean"

4
23/05/2016

Stayed one night on a road trip stopover. Staff was very friendly and room was clean & comfortable. Even though we were leaving prior to the normal breakfast time the staff offered us some to go items coffee etc.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

"Good Location and good price"

4
18/05/2016

Staff was very helpful. Room was clean and location suited our purposes. Day trips to Monticello and Montpellier and the capital of Richmond were easily accomplished. The free breakfast was plentiful and Chris kept things refilled and clean. Would recommend this hotel as a small friendly welcoming stay for anyone.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Warm Regards, Hotel Management

"Our Experiences"

4
16/05/2016

My wife and I have stayed here several times primarily due to geographical location. The hotel is great but the neighborhood leaves a bit to be desired however we've never encountered and problems and the environment betterss within one mile north.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

"good location for a rest stop"

3
10/05/2016

hotel was clean and well kept. rooms were average. Good for a quick stopover on a roadtrip. Staff is friendly and helpful. Breakfast was enough to get you going but certainly not special. The eggs were something to behold.

"Clean Quiet Good Bed"

4
28/04/2016

This Best Western is near the botantical garden and just a few minutes drive to Carytown and great restaurants. There is no view(well a view of a body shop) and surrounded by a stip mall, fast food restaurants,etc.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management

"Nice, Clean and Friendly"

5
26/04/2016

We have stayed here twice before so had no qualms about staying here again. The room we had was huge...king bed, little kitchenette with a full refrigerator, microwave and 2 burner stove, and sink. The staff goes out of their way to be friendly and helpful. Our only disappointment was that I made the reservations back in November. Come to find out on check-in that 3 weeks before they had made the entire hotel non-smoking. I know this would be good news for most people but my husband and I are both smokers. But we just went outside...not that big a deal! We didn't eat breakfast there so I can't comment on that but it looked good. All in all, a great hotel that we would not hesitate to stay at again.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Warm Regards, Hotel Management

"Good Value"

4
26/04/2016

This was very convenient to I-95 and area dinning. Staff was very friendly and the rooms were clean. Overall a very good value. Stayed at another hotel on the way home and paid $60 more for a tired, lower quality room and no breakfast.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay with us. Thank you for your business and we look forward to your next stay! Sincerely, Hotel Management

"insensitive staff"

1
18/04/2016

Had noise problem and out of order phones. Staff was completely apathetic. There was a dog loudly barking for about 5 hours and my phones were not working, so I needed to walk to the front desk every time to ask for some relief. There was "nothing they could do." Yes there is - make certain that every time a guest registers with a dog, get their mobile phone number so they can be contracted if necessary. Seems basic to me!

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for any inconvenience you experienced during your stay. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again. Kind Regards, Hotel Management

"Nice stay"

4
13/04/2016

Staff friendly. Close to a Walmart and a few fast food places. Our room with king bed was spacious and had a small microwave, apt. size fridge, sink, electric stove and sofa sleeper. Be advised kitchen is not stocked. Only problem was fridge was a bit loud. Free breakfast included waffles, breads, yogurt, fruit cereal and hot offerings. One day biscuits and gravy the next eggs and sausage patties. Quality of hot food was average.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

"Enjoyable stay"

5
06/04/2016

Clean comfortable hotel they do serve breakfast,however I did not try it, but the breakfast area was full with guest every morning so I would assume that it was enjoyable.they have a large parking lot.friendly staff. close to restaurants, shopping, groceries, convenient stores, quick access to major highways, you would be hard pressed to find any fault with this place.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management

"Another great stay in Glen Allen"

4
02/04/2016

We stay in Richmond visit relatives several times a year and have recently found the Best Western Glen Allen Hotel. It is conveniently located, a block from route 1. The hotel is well maintained and we have found the staff extremely welcoming and helpful. We travel with our two small dogs and they make it extremely easy for us. We have a room very near the side entrance which allows us to take the "boys" out for a walk really easily. Hotel is clean, well maintained, good breakfast and internet. All this for a reasonable rate -- what more can you ask?

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Warm Regards, Hotel Management

"Great value, Great location"

4
13/03/2016

Good value for the dollar. Parking is free and the hotel is very convenient to downtown Richmond. About 20 minute drive. Near the Ginter Gardens. Elevator building with quiet rooms. Breakfast is standard for this kind of hotel. Sure wish they would add fresh blueberries!

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to write about your experience. We appreciate the valuable feedback. Thank you for your business and we look forward to your next stay. Warm Regards, Hotel Management

"One night some issues"

2
09/03/2016

Spent one night here on business rate was around $72 which is a decent value for the area property is in good shape but needs some extras. I found the staff to be okay not overly friendly but responsive. My room was a king I hated the bed I hated the wall paint color Desk, TV, Internet were all fine Location is good covienant to Highway and walk to Waffle House and WaWa. Business center is one computer without proper anti virus or file cean up after use. There are people's tax returns, drug test, credit card info on this computer right now. If your using a business center and not removing your files your running a huge risk. Think people! Given the choices in the area I will probably stay elsewhere next time.

"Hotel Staff helped make my a TERRIBLE one."

1
07/03/2016

Hotel checkout was at 11am. The front desk called me at 11:00 exactly to inquire about checkout. I told them that I would be checking out in 30 mins. They called me back in exactly 30 minutes, then knocked on my door, startling my children. When I did check out at 11:45, the front desk charged me an additional $10 for a late check out. I was never informed of this policy, and it was not posted at the front desk, on my receipt or contract, or anywhere else at the hotel. The front desk associate, Asterid, was very rude and unprofessional. The manager, Mr. Patel/Patic, hung up in my face. I was very offended and plan to tell everyone that I know about my horrible Best Western experience.

"Nice property for a stop over"

4
07/03/2016

We stopped in Glen Allen for one night en route back to NJ from FL. The Best Western Glen Allen Inn is a modest hotel and a good place to stay for one or two nights. It is clean and the front desk staff as well as the breakfast staff were efficient and welcoming. We would return again.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

"Bed bugs"

2
26/02/2016

I have stayed at this hotel before with no problems. But this time was different, stay in room 109. A few days later the red marks started . It was bed bugs and they are hard to get rid of. I don't understand hoe this is a Best Western Plus when it is a dirty as it is. I will not stay there again.

"Who's the manager?"

2
14/02/2016

"Stay over" rooms are not cleaned regularly. The printer in the business center does not have toner. The washing machine is broken. The weight machine and bike machine is broken. The morning server does a great job with food service. The am clerk is greets and makes conversation over breakfast. I don't know why this hotel has such great reviews.

"Pleasantly Surprised"

4
08/02/2016

I was in quick need of hotel room and decided to give Best Western a try. The staff was friendly and the room was better than expected. I do believe that the breakfast need some work, but outside of that it was overall a good experience.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay with us. Thank you for your business and we look forward to your next stay! Sincerely, Hotel Management

"A model for all hotels to follow!"

5
03/02/2016

I arrived at the hotel around 9:30pm and was greeted by Carol. Her customer service skills immediately made you feel as if you were home and safe. As I was in the lobby, she clearly greeted each guest coming in and exiting in a manner that made them feel that they were really cared about instead of going through motions. My room, a mistake was made in my reservation as a smoking room and without hesitation, Carol corrected it. From the immediate entrance to the desk, lobby, elevator, hallways on all three floors, and the rooms and bathrooms, the staff without a doubt has set high standard that many high end 4 and 5 star hotels can not match in cleanliness. If my work routed me to stay in the Richmond area again, this is definitely the hotel of my choice. WaWa and Waffle House within 1/4 mile and 24 hours....what more can a single man need in the late night.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management

"Pleasantly surprised "

4
10/01/2016

My daughter had a cheerleading competition in Richmond on the weekend. We really didn't want to stay downtown and pay to park so we choose Glen Allen. This hotel was clean and spacious; takes pets and let us check out a bit late without any fuss. The breakfast was all carbs, but we ate elsewhere. Fan in the room was quite loud but the walls are thin so it blocks noise from the hall and rooms above. Good deal for about $100.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

"Top Notch Glen Allen Bestwestern"

5
23/12/2015

We are seasoned travelers. Cleanliness is top priority, maintenance of property critical. I don't want to see frayed carpet, crumbling plaster, dirty grout, doors with loose locks and all the rest. This hotel passed my rigorous tests with flying colors. Beds comfy, fresh and inviting. Bath spotless. Room smelled clean, but no odor of chemicals or sprays trying to mask odors. Just clean. AC worked well. Even in Dec we used it. Can't comment on TV we did not turn it on. Husband was not feeling well but my WiFi was fast. Lovely soothing and tasteful decor. Breakfast hot and plentiful. Eggs, sausage, waffles, cereal many juices etc. Good protein selections. Excellent stay. Quick and friendly check in and out.

"What's up with breakfast"

2
25/11/2015

We stayed one night at the Best Western in Glen Allen. It's very well situated as a stopover for a long trip on the I-95. The room was good, and clean. What surprised me was the free breakfast. In every other hotel I've stayed at with a free hot breakfast, there's been some form of egg, and some form of either sausage or bacon served. Not here. It was biscuits and gravy; disappointing for breakfast. There wasn't really much protein content there. Biscuits - made from flour. Gravy - likely thickened with flour. Waffles - flour batter. Toast - made from flour. Bagels - flour. Well you get the idea,

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to give us this valuable feedback. We are glad you enjoyed your room accommodations and we apologize for any dissatisfaction with our breakfast. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

"good stay"

4
21/11/2015

room was clean and comfortable. Staff was helpful in finding a good restaurant. Not the best part of town but seemed safe enough. Continental breakfast was typical but staff was very nice. Over all it was good value.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to give us this valuable feedback. We are glad you had a nice stay with us. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

"best western visit"

4
18/11/2015

warning of hotel scam. Beware---arrived at hotel, checked in with no problem . In room about 10 minutes and hotel phone rang. Manager of hotel at front desk on phone. Said he was sorry but their computers had gone down and they lost our information. Would we give it again---name, address and charge card#. Husband about to give when wife recalled reading of a dangerous scam. Tried to tell desk we would come down--caller said no trouble to us--just give info. Hung up -called front desk..No one had ever called us from the front desk!!! They said this is happening at many hotels. We said they should tell people when they check in.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We apologize for any dissatisfaction during your stay with us. Customer satisfaction and guest privacy is very important to us. Thank you for your business and we hope you stay with us again. Kind Regards, Hotel Management

"Great service and room!"

5
15/11/2015

The staff was friendly and accommodating and the hotel itself was very clean! It has everything we needed. Very close to Richmond and decently priced. Will certainly be back if I need to stay in Richmond!

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management

"sleepy time"

4
10/11/2015

Convenient location off the highway for our one night stay as we continue our trip.Helpful,pleasant staff.Internet connection was very slow in the room.We had only one facecloth but everything else provided in the room was fine.Excellent breakfast selections-delicious.We would use it again.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management

"Quality Review"

5
28/10/2015

Will always use Best Western and enjoy their facilities and most of the time breakfast. My recommendation is to make available ability to make reservations at any Best Western without going through a third party. Thanks for your response. [email protected]

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

"Heading Home"

5
21/10/2015

We were traveling between Cape Cod MA and Summerton, SC. We chose Best Western Glenn Allen because it was about ten hrs out. We were very pleased with our choice, the room was very comfortable ,clean and the pillows are very nice. . I went to sleep in 10 minutes which is a very good thing for me.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Vera, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

"Great stop over on the way home"

5
19/10/2015

Nice hotel to stay at. The staff was really friendly and helpful. Our room was very nice and clean. Hotel overall seems well maintained. Places close by to grab a bite to eat. If we are back in the area again we will stay here.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Ronald, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management

"A nice stop over"

4
16/10/2015

We were driving down from New York to Raleigh NC and stopped here for an overnighter before continuing. Our stop was unplanned and not researched. What a great find! Our room was very clean and quiet - we were near the end of a hallway. The service at reception was great. We've paid more for much less.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay with us. Thank you for your business and we look forward to your next stay! Sincerely, Hotel Management

"Can't ask for more!"

5
04/10/2015

Everything you need at an excellent price! Hotel staff were very pleasant. My room was clean, and nicely updated. I enjoyed free internet, free breakfast and a very comfortable bed. This hotel is located in a very busy area of VA. Hotels nearby charge alot more and provide no more value than here. I'll stay here again for sure!

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Linda, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management

"Great price for short stay"

4
15/09/2015

We needed an inexpensive overnight stay for our college tour trip to Richmond. This hotel was a great choice. The rooms were large and very clean. The beds were on the firm side for my liking, but that's personal preference. The free breakfast could have used eggs and bacon rather than sausage and biscuits, but again that's personal preference. The location was about 10 minutes from Richmond in a business area (but there were plenty of food options and even a fairly large mall) which was fine for our needs.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Val, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

"Very impressed"

4
13/09/2015

I have not stayed at a Best Western in over 10 plus years, but was pleasantly surprised when I decided to give the Best Western Plus figuring it would be a step up. I was pleasantly surprised and satisfied with the accommodations, cleanliness of the hotel, our room and service from the staff for the affordable price. Best Western Plus will be a choice in the future.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Dennis, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management

"Very enjoyable"

4
10/09/2015

Overall Review I would say it was very nice the breakfast could be a lot better more choices, more hot fresh foods, real juice to dink not artificial. Pool area was very clean, the water was so wonderful very nice area but needs some shade trees or some comfortable relaxing music would be nice. it was nice that the hotel wasn't far off the interstate, that's very helpful...

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Robert, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

"First time Stay"

5
05/09/2015

Very clean rooms. Comfortable beds. very spacious room. I was very Impressed. I was there with my daughter . Stopped in for some sleep on our way to a Florida road trip and I was very impressed of the size and cleanliness of the room. I felt we were the only one in the building since I heard no noise thru the walls or hallways. it was soooo relaxing . I will be Back. Thank you.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Steven, Thank you for taking the time to review our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management