Best Western Plus Hotel Glen Allen Inn, Glen Allen

Hotel was very clean and comfortable. The staff were wonderful very kind and pleasant. We were greeted very warm and our stay was above our expectations . Hot breakfast every morning was nice. I would definitely stay there again when I'm down that way. I recommend this Best Western Plus Hotel.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Phyllis, Thank you for the wonderful review and recommendation! We're glad our clean, comfortable rooms and excellent hot breakfast impressed you. Our friendly staff will also be glad you felt welcome while you were here. The next time you're in town, we'd be happy to host you again at Best Western Plus Glen Allen Inn.

Everyone at the hotel was very helpful and professional. The pool was kept in beautiful condition and towels were provided. The bed was very comfortable and room service was on point. We had asked for an extra pillow and was given it to us in minutes. We ended up having to stay an extra day and there was no issue.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Barbie, It was a pleasure hosting you at Best Western Plus Glen Allen Inn! We're glad our comfortable, welcoming accommodations and inviting pool helped make your visit memorable. Thank you for your kind words. Please come see us again soon.

Empty food containers were not replenished during our 30 Plus minutes in the breakfast area. Biscuits that was left was really hard. No forks. Kids was not happy. Pool was very dirty. Seemed the filter wasn't working in the pool. AC in workout room was broke. Hotel room was nice though.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Tonya, While we're happy to hear that our accommodations impressed you, please accept our apologies for any lack of service during your visit. We'll be sure to have our team members look into your comments further and make changes where necessary. Please consider visiting us again the next time you come to the area.

It's definitely NOT a Plus hotel. We had 2 rooms. Soap scum on shower walls, mirror had water toothpaste splatters all over it. Refrigerator in both rooms barely was cool. The one smelled awful and made room smell along with the part of the plumbing in tub fell off. Very outdated and just a disappoinment. They need to take the Plus away for cleanliness. On a positive note the pool area was nice along with the breakfast area and staff.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for taking the time to share your valuable feedback. It is great to see that you liked our friendly, helpful staff and were able to spend some time relaxing by the pool area. We always want to provide our guests with a clean, well-maintained room, and we will speak with our team to ensure the issues you have mentioned are addressed. Additionally, we will investigate the source of the unpleasant odor you mentioned. Thank you for your comments, and we wish you pleasant future travels.

Stopped here when traveling and had a great experience. Very Clean. Excellent hot breakfast assortment. Pleasant staff. Clean rooms and working amenities. The parking lot was very well lit and they had luggage racks to use to take your stuff to your room.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thanks so much for stopping by! Clean accommodations, a hot breakfast, and warm hospitality can always be found here, and we're so happy these aspects made for a five-star experience. Anytime you're passing through the area, we hope to see you at Best Western Plus Glen Allen Inn!

There were tweekers in the parking lot who entered the hotel through an unlocked exterior door. Someone tried to enter my room using a master key card in the middle of the night. The room wasn't very clean and my key card kept deactivating. I rented a kitchen room but was unable to use it as there were no dishes, etc in any of the cabinets. I was supposed to stay 20 nights and checked out after 2.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Joanna, The safety of our guests is our top priority, and we wish you had come to us with your concerns, as we would have been happy to go over the extensive security measures we have in place. Additionally, we are sorry to hear of any aspects of our accommodations that failed to meet your expectations, and all of your feedback will be reviewed with the relevant parties. Should you wish to discuss anything further, please consider reaching out to us offline.

The hotel was very clean and the staff was friendly. The breakfast was a wide variety and it tasted good as well. The rooms were a little dated but the beds and pillows were very comfortable. All in all a 4 out of 5

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
It was our pleasure to host your work trip at Best Western Plus Glen Allen Inn. Our team enjoyed starting your day off with an assortment of tasty options for breakfast. We've duly noted your feedback on our accommodations, but we're pleased to read you loved our cozy beds. Next time you travel our way, we hope you will depend on us for our clean rooms and friendly hospitality!

Good clean room. Breakfast was a classic grab and go cereal, oatmeal, waffles, juice, etc. great water pressure as well. Front desk was helpful in checking me in and check out was just dropping off the key cards. Good stuff

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We are delighted that you were able to spend some time with us! Thank you for your thoughtful review; we are thrilled to see that you appreciated our friendly and dedicated team, as well as our clean and comfortable accommodations. We look forward to the next time we are able to see you again. Have a wonderful day!

clean room. We stayed only one night. A hot breakfast was served each morning. Nothing special. The location was nice. Great value for a room in the area. are room was quiet also.Friendly and Professional Staff, the Front desk was amazing.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Henksey, We appreciate your highlight on our commitment to keeping our accommodations clean and comfortable for all of our guests. It would be our pleasure to deliver more exceptional service, so come and see us again!

Large clean room and large clean bathroom. Room was on 3rd floor and was a king sized bedroom with a couch and kitchenette. There was a full sized refrigerator, stove top, sink, and microwave. A good hot breakfast was provided each morning . The location affords easy access to Richmond. Great value for a room in the area.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Ann, Thank you for your glowing review of your visit to Best Western Plus Glen Allen Inn. We are delighted to see that you liked our clean, well-equipped accommodations and delicious breakfast options. Please come back and see us again when you are next in the area.

stayed only one night, thank goodness. Check-in was smooth, but not a very friendly person, said "ID, credit card, initial here, sign here, got pets?, elevator on left, breakfast 6-10am, and said room number" not pleasant or even a smile ! Room was ok, but bathroom tub had mold (YUCK) on walls. Breakfast was okay, nothing special. personally I don't like Styrofoam cups or plates. We should have traveled a little further on I95 and stayed at another Best Western (we are Gold Rewards members). Glen Allen, VA Best Western Plus is definitely NOT up to Best Western standards that we are accustomed to.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any disappointment with the service you received, as well as for any concerns about the bathroom and breakfast. We'll pass your comments along to our staff for further review, and we hope you'll consider staying with us again in the future.

We are Best Western Rewards members and BW is our go-to for overnight and week trips. This is the first time in 12 years we are very disappointed. Last night we stayed at the Best Western Plus off I-95 in Glen Allen, VA. We came in at midnight. Front desk service was very pleasant and lobby and breakfast area looked nice. Room was large but not decorated or put together like the photos displayed on the website. Very dusty, grimy and window had not been cleaned. The bathroom shower had black mold on the wall, all over the bottom of the shower curtain and floor was filthy. Breakfast was dismal with Twinkie's, pre-packaged danishes and muffins, 2-types of cereal and white toast. Was interesting, to say the least! We should have driven the extra hour and stayed at the BW in Fredricksburg off I-95. Somewhat dated, but clean with a very nice breakfast and was not a plus and was cheaper! Extremely annoyed we used part of our points to pay for this room and we DO NOT recommend staying at the BW Plus in Glen Allen, VA.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Please accept our apologies for any issues regarding your recent visit. While we're happy to hear that you enjoyed our spacious accommodations, we apologize for any cleanliness concerns you may have had during your visit. We'll have our housekeeping team look into the issues you described further. Thank you, and we wish you safe future travels.

They don't honor rates booked through Bestwestern.com. Overcharged for the room and then refused to issue credit (charged 3 times for single night stay)!!!!! Numerous calls and emails with NO RESPONSE from manager, who doesn't understand how to use computer reservation software.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for taking the time to share your feedback. While we are honored to have hosted your trip to Glen Allen, it appears certain aspects of your stay fell short of expectations. Please know we have safeguards in place to ensure our guests are not overcharged. That said, we apologize for any misunderstanding and the service you received. We will seize this opportunity to improve. Should you have any further billing concerns, we encourage you to reach out to us offline to discuss them; safe travels.

This place is AWFUL! We booked the room well in advance and we were aware that the hotel was completely booked up for a marathon that weekend. When we arrived in the room, it was about 81 degrees and reeked of cigarettes. The bed was unmade and clearly had been slept in because we found hair and a bracelet under the pillow. There was food trash inthe trash can. There were used toiletries on the counter and used coffee inthe coffee pot. The tub was full of hair and dirt. DISGUSTING. I literally refused to take a shower there because it was so gross. We called the front desk around 5pm that evening and asked for our room to be cleaned since we knew we couldn't be moved to a new room due to a lack of vacancy. Front desk said they would send someone up. About an hour later we called front desk again to ask how long it would be and we were simply told “I don't know.” NO ONE ever showed up to make any acommodations or give fresh bedding or ANYTHING AT ALL. So we (barely) slept in the filth. The next morning I addressed the woman at the front desk to speak with a manager and she said she would take a note and have manager call me. I NEVER got a call. So I called again to follow up, explained all of this, and was told we would be sent a voucher in the mail for a free night at any best western for our trouble. Ok, fine. Never got a follow up call, never received this voucher or discount. So I called again a few weeks later and explained I never got it. The manager told me to send an email explaining everything that happened. So I immediately sent it, and got no response for 2 days. I happened to be in the area again so I went to the hotel in person. The manager told me “sorry, we don't do that. The woman that told you that was fired.” So I asked if we could get a refund in rewards points. No. He told me the best they could do was 50% off a night in their hell hotel. NO THANK YOU, NEVER AGAIN. I'm mad we were not taken care of in any way to make it right and I am appalled at the lack of hospitality at this hotel. Do yourself a favor, go anywhere else.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for taking the time time to offer feedback about your experience at our hotel. We are sorry you were disappointed with our accommodations and service. While this is not a typical occurrence for our guests, your comments are important to us, and we will use them as we continually work to improve our patron relationships and facility. Please accept our apologies for the miscommunication concerning vouchers or discounts. While we understand your frustration, should you have a need for any further discussion, please reach out to us offline so we may try to assist you. Kind regards and safe travels.

Hi, I stayed at the Best Western Plus Glen Allen and it was horrible. The Manger was very disrespectful and basically put me out with my 3 kids. He couldn't give me a reason why but I had to go. He doesn't understand his over all payment system and because of that, I was disrespected and asked to leave. I contacted customer relations but they I formed me that they couldn't OVERRIDE THE MANAGEMENT...Well as a customer who's gonna help me???

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Malikah, We are disappointed to hear about the encounter you had, and this is certainly not reflective of the experience we wish to provide. You can bet that we will look into these matters. We apologize for the inconvenience. Thank you for sharing.

1/2 home. my second time at this location. convenient to I-95. still no breakfast only bagged on the go. For the most part staff helpful. they don't make decafe coffee have to use room coffee machine. heater /air conditioner a little loud

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
It was a pleasure to welcome you back to Best Western Plus Glen Allen Inn during your recent night's stay. We're pleased to hear that you appreciated our convenient location close to the interstate. Your feedback regarding aspects of your stay that could have been improved is gratefully received and enables us to see where we could be doing even better. Thank you for sharing your comments, and we hope to host you the next time you're in the area.

The rooms and bathrooms is dated could be upgraded some. The bed was very comfortable and you could smell the room was cleaned. Our appliance were in working order. Staff was attentive to our request.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for staying with us at Best Western Plus Glen Allen Inn. Our housekeeping team works hard to keep our rooms clean and tidy, and they will be pleased to hear of your appreciation! Rest assured, your feedback has been noted and will be considered when we plan for future updates. On behalf of our staff, we're honored by your recommendation, and we hope to see you again!

When I check in to my room it was obvious the room was not cleaned. Dirt in bed, dirt in shower, trash in trash can, used coffee bags in coffee maker, bed sheets disturbed. I reported to front desk and they did not fix the problem

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
It is unfortunate to hear of your recent experience with us. Providing clean accommodations and attentive service is always the goal, and we apologize if you feel we fell short of this during your stay. Our housekeeping team has been notified of your concerns and will be giving your room the attention it deserves. Additionally, we will discuss your experience with our front desk team to ensure that we are upholding our own high standards of hospitality. Thank you for taking a moment to help us improve, and we wish you all the best in your future travels.

Tried calling the front desk all day and tonight no one answering. It says stay on the line or presss 0 for the operator. When I did both options no one answered and then it said he mailbox is full try again later. I even sent an email, but no reply.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Maggie, Thank you for the feedback. We apologize for any inconvenience surrounding our front desk staff. Please know that if our team is assisting other guests, they may not be able to pick up the phone. If you can, please do not hesitate to come down to the front desk so that our team can assist you. We hope to see you soon.

Never told me it would be extra for a dog, no where on their site does it state that and when I called, they did not mention the extra $30. And the poop around the toilet bowl, well that kind of says it all

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for being our guest. We're sorry to hear our pet fee wasn't mentioned and will speak with the front desk team to ensure this doesn't happen again. We also regret to hear about the bathroom and hope you notified the front desk team so we could make things right. Many thanks for the helpful feedback so we know how to improve for future guests.

We spent 1 night at this hotel and that was 1 night too much. When we first entered our room, it was clear that the room had not been serviced. The bed was unmade, the kitchen was dirty and the towels were strewn in the bathroom. We had to return to the front desk for a key to another room. After unpacking, I decided to take a shower. The shower did not function at all. So we had to re-pack and move to yet another room. This room had a functioning shower but there was no remote for the TV. The girl at the front desk found a remote, but it would not change the channels. She told us that none of the rooms had more than one channel! The next morning, we went down for the grab and go breakfast. Of the four coffee thermoses available, only one was full and that was the decaf. So no coffee. On the positive side, the beds were very comfortable and the AC worked fine. However we will never return to this very poorly managed hotel again.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We're saddened to hear about your experience. Please accept our apologies for any issues finding a suitable room. Your feedback helps us improve, and we'll pass your comments along to the appropriate staff members. If you find yourself back in the area, we hope you'll allow us another chance to impress you.

It was a good location and because I stayed 5 nights, I received a discount. They still do breakfast as grab and go bags, disappointing. However he's is a McDonald's nearby for a breakfast alternative.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
When traveling to Virginia, staying with us is a great way to explore an amazing area. We love to hear that our convenient location was suitable for your travels and we hope you had a blast checking it out. Breakfast is the most important meal of the day and while the current climate may have altered our options, we would love to hear how we could've improved this for you. Come back and visit us again anytime.

This was our fourth big road trip and have stayed at many Best Western hotels and were never disappointed, but not so this time and we had another couple with us, requiring two rooms. Not knowing how far we'd be driving each day, we called the hotel directly to book the rooms a couple hours before arrival. By the smell of disinfectant as we walked in our room, it had been cleaned but still had a musty smell. The bed was soft, chair at desk was broken so dared not sit in it, only two towels and a face cloth, dog poop hadn't been cleaned off the entry sidewalk. Then there was "breakfast" the next morning lol. Many hotels at least now offer a modified buffet, not so many options but this hotel is acting like it's the beginning of Covid over a year ago. Only had a small brown bag with a granola bar and either an apple or orange, no bottle of water or juice even. I do understand there is a shortage of help in the hospitality business, but a little more care could have been given.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Jroset, Thank you for your valuable feedback. While we are glad that we could provide the last-minute stay that you needed, we regret that your experience with us was not completely comfortable. Our team apologizes for any shortcomings in the amenities selection, and we will notify our maintenance personnel of the concerns you highlighted. Please allow us a second chance to serve you on a future trip so that we can better demonstrate our true quality.

Very disappointed in this BW...NO breakfast as advertised and when I asked where breakfast was I was told "I'm damned tired of having to set this up every morning for the past 5 months". Rude behavior. I also had to ask for a roll of toilet paper because there was only a tiny amount on roll when we arrived. Not a very friendly staff. Seemed annoyed when asked a question.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We are saddened to hear about your experience. This is not reflective of the stellar service we wish to provide. Rest assured that we will discuss this matter to ensure that guests are receiving the amazing hospitality that we are known for. Please accept our apologies. We do have grab n go breakfast available and we will look into what may have gone wrong. We know that we can do better and would love another chance to impress you.

The room with a kitchen was spacious and had a full-size fridge, microwave, and 2-burner stove. The bed was comfortable, everything was clean, but the breakfast was really lame. The pool area was open, but the pool was green.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Linne, We were happy to provide you with clean, comfortable accommodations. However, we apologize for any disappointment with the breakfast and pool. We'll pass your comments along to the appropriate staff members, and we hope to see you again soon.

Despite the price and distance from the Nascar game, this location needs to work out its problems before inviting guests to stay there, especially when traveling with families. Only breakfast provided is in a to-go bag which is a granola bar, maybe some fruit, etc. No coffee, tea, or juice despite advertising on their website about a complementary breakfast. The rooms are not cleaned often enough because there are only 2 people doing housekeeping. Do not expect your room to be cleaned, sheets changed, new toilet paper, toiletries, or towels unless you stay during the week on Mondays, Tuesdays, or Fridays. It was incredibly strange to learn this after putting the make up room sign on the door and coming back at the end of the day to an uncleaned room. If we had known this, then we would've stay someplace else.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
All feedback is welcome, and we value your constructive input. While we're glad to hear that you appreciated our central location and reasonable rates, we are sorry that other aspects of your visit did not meet your expectations. Our team will be notified of your concerns in regards to our breakfast options, as we strive to provide our guests with a delicious morning meal. In addition, we will take your concerns into account regarding our housekeeping service. Thank you, and we wish you all the best in your future travels.

Lied about Everything-No breakfast-Not Even Coffee- Overcharged us from what our confirmation said the price would be. Room had a kitchen, But No dishes, No utensils, No cookware- Nothing! They Refused to even Look at our confirmation, Didn't care that we were Quoted a Lower price-I said I would Dispute the charges with my cc so. she laughed and said Too Late-We already have your money

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for taking the time to share your experience. Please know that we take your feedback seriously and will be investigating your concerns. If you booked through a third party, we would encourage you to reach out to them regarding any discrepancy in your billing. We wish you safe future travels.

When I made reservation 3 month earlier, we requested a ground floor room. When we checked we did not get a ground floor. When asked to be moved desk clerk said no. We are Platinum members and that meant nothing to desk clerk. We were not offered a snack bag or a bottle of water. Building is nice but a lot of items need repairing.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Joseph, Thank you for your recent stay and for your insightful feedback. It saddens us to know that while you enjoyed our comfortable accommodations, we failed to meet all of your expectations. Please accept our apologies that we were unable to accommodate your room request. It would be an honor to be given another chance to provide you with the stay you expected and deserve.

Motel was located very conveniently (right off of Interstate) and was very nice looking from outside Rooms were clean and spacious. Only negative was the "free breakfast" advertised with the room. Consisted of a paper bag with an apple, an orange, an extremely small pinwheel pecan pastry, and a granola bar. Almost nonexistent for all intents and purposes and definitely should not be advertised as "free breakfast" since there was no choice whatsoever and every bag contained the same thing. Patrick, at the check in/check out desk was very friendly, helpful and professional. He helped make out stay a pleasant one. Rooms were very clean and spacious and beds were comfortable.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
It was a privilege to host your visit, and we thank you for your excellent review. We're glad that our convenient location, clean accommodations, and friendly service were the highlights of your stay. Though you were happy with most aspects of your time with us, we're sorry that our current breakfast offerings did not meet your expectations. While the modifications to our services are listed online, we apologize for any confusion. Our team trusts you had a restful night's sleep in your comfortable bed. Please come back to see us again the next time you're in the area!

We were given a smoking room when we booked a non-smoking room. However, they immediately gave us a non-smoking room when we asked for it. The pillows were very uncomfortable and there were only 3 pillows per bed. The grab and go breakfast was barely a breakfast. they advertised as a full breakfast. We ended up having to get breakfast at Wawa due to the lack of food they gave us. Everything else was fine and was typical of a Best Western.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We appreciate you taking the time to share your experience with us. Firstly, we enjoyed hosting you during your stay, and while we are sorry that your room request wasn't immediately available, we're glad that our staff was able to reassign you accommodations that were more pleasing. We're sorry that the pillows were not to your comfort; but should you ever need more pillows, our helpful front desk team is available to provide additional room supplies. As we're always open to guest feedback, we have noted your suggestions regarding breakfast for possible future improvements. Thank you again for the valuable comments and for being our guest. It would be an honor to welcome you back next time you are in our area.

This will be our go to place from now on when we visit our daughter at VCU. A short drive from downtown Richmond this hotel has super clean, spacious rooms for way less than downtown accommodations. Friendly staff. Free parking. Full size fridge and nice clean kitchenette. Great choice!

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
It was a privilege to host you while you were in town to visit your daughter. We're delighted that you enjoyed our clean and spacious accommodations and the great value we provide. Our team hopes you had a phenomenal trip, and we look forward to welcoming you back to Best Western Plus Glen Allen Inn.

This place needs an extreme makeover. Dirty and smelly. My room smelled like an ashtray and the hallways were dirty and stinky too. No hot breakfast, just grab and go granola bar and an unripe orange. Do better Best Western.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Kathy, We appreciate you choosing to stay at our property, and we're sorry to hear your most recent stay did not live up to your expectations. Please accept our apologies for any concerns about odor as well as for any disappointment with cleanliness. Feedback like yours helps us improve, and we will be discussing your concerns. Best wishes on your next adventure.

We stayed here in June of 2021. A continental breakfast was advertised. Our continental breakfast options consisted of an orange in a brown bag and orange juice. Don't come here if you like breakfast. You will have to stop immediately after leaving the hotel which pisses of the dad in the family and sets the tone for a poor vacation experience. Also, the shower curtain was gross. In addition, your bed pillows were the size of two couch throw pillows. Bring your own pillows, shower curtain, and breakfast to this best western.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Krista, Feedback from our guests is valuable as it helps us improve. Please accept our apologies for any disappointment with breakfast. We appreciate your patience with the temporary changes during this time. In addition, we apologize for any concerns about the bathroom and pillows. We'll look into your comments further, and we hope your next trip is more pleasant.

No pool, as advertised, and it should have been open since Memorial Day - so it amounts to false advertising since it hasn't been updated on the website or in room info. I was given a room that didn't have working a/c and had to call the desk, return to the desk with my dog, and all the belongings I brought to the first room, in order to be given a room with air conditioning that works. Why would you send me to a room without air conditioning??? Much unnecessary anxiety and bother, and I honestly would have chosen elsewhere if they had been honest about NO POOL.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Linda, All feedback is welcome, and we thank you for taking the time to share your comments with us. We are sorry for the confusion surrounding the pool availability. In addition, it is our goal to provide a quick and seamless check-in process, and we apologize for providing you with a room that was not up to standard. All the best to you, and we wish you safe travels ahead.

Family was on the way to Maryland when downpour occurred and driving became unsafe. It was a Thursday night and pretty desperate. Couldn't call the motel, phone number wasn't going through (which may not have been the hotels fault). Outside smelled like weed (it was a Thursday night). Beds were awful, you could feel every spring. Room was musky despite blasting AC. Bed skirts at the beds torn. We were desperate for something close, and it worked, but I would not recommend to anyone. The gentle that checked us out was friendly. And the bathrooms were clean which is why I gave it an average score

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for staying with us at Best Western Plus Glen Allen Inn. We are glad to hear that we could provide you with a break from the rain on your way to Maryland and that you found our bathrooms to be clean and the service to be friendly. We appreciate your feedback regarding the beds and cleanliness of the room. We apologize for the impact that this had on your stay. We have shared your concerns with the appropriate teams as we strive to improve our guest experience. We would be honored at another chance to provide you with the level of quality you deserve should your travels bring you back to Glen Allen.

This property may have been a nicer at one time, but things have changed so much after covid. The guy who checked us in was not friendly, refused to answer the phone when he knew the room was missing items. The restroom door was rusty and old dirt lingered in the corners. I have the room a full wipe down with Clorox wipes and spray. If you want to charge phones from each bed, good luck, there is one plug. After the initial linen issue, we were instructed to leave the dirty ones outside and clean ones would be hanging on the door. No, this was not the case. Again, no answer on the front desk phone, so I had to go back downstairs for them. Some of the other guests were a little obnoxious by not wearing masks, crowding into elevator having loud parties etc. The pool was covered with a dirty, waterlogged cover. From my mom's experience staying here a few years ago, the place has gone down. Take the plus off please.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We're saddened to hear about your experience. Please accept our apologies for any disappointment with the service you received, as well as for any concerns about cleanliness and in-room amenities. Feedback from guests like you helps us improve, and we'll pass your comments along to the appropriate staff members. We hope your next trip is more pleasant.

My stay is great me an my family been here for about 3months. front desk service is good, they always help when can.they are also very nice an respectful. anything we may need they give it right away.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Teondra, It has been a pleasure hosting you at Best Western Plus Glen Allen Inn, and we're honored to receive your five-star review! We're elated to know that our front desk team keeps providing outstanding service, and we'll be sure to recognize them for that. If you or your family need anything at all, just pop by the front desk and let us know. Your comfort is our pleasure, and we're committed to ensuring a fantastic experience.

Hotel meets all essential needs in a clean and friendly environment. Property was close to major highways so convenient for travelers. Good restaurants , drug stores and gas stations nearby. Great choice for those traveling with pets.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Laura, It was a privilege to host you during your recent travels. We're glad you enjoyed our clean and pet-friendly accommodations, as well as our convenient location. Our team hopes you had a relaxing stay, and it would be a pleasure to serve you again the next time you're in town.

Made a reservation and informed the hotel we would be arriving around 3:30am. When we got there the desk clerk was all ready for us. Check in took less than 5 minutes and we were asleep on very comfortable beds by 4. Very much appreciated.

General Manager, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for your glowing review. It is wonderful to see you found our staff to be friendly and accommodating and liked our clean, comfortable accommodations. We look forward to welcoming you back again soon!

The room was not vacuumed. I found a man's sock, coins, and candy underneath the bed, and the bed skirt on the other bed was all ripped. It should have even been put on the bed. No one offer to upgrade my room or credit my bill until I left. The clerk came the night before to remove the sock.

General Manager, Agency / Consultant at Best Western Plus Glen Allen Inn, responded to this review
Property cleanliness is crucial to our team, so it is upsetting that you did not receive a room reflective of our standards. Housekeeping will be addressed, and we will make sure that your room is given the attention it deserves. Should your travels bring you back this way in the future, please allow us to offer you the clean and comfortable accommodations you expect and deserve.

Urine stained chair and sticky wet stuff on floor. Room had disgusting and gross unsanitary smell! All the sheets were dirty and stained - looked like blood. No pillow and pillow cases. Towels did not appear washed. DO NOT STAY!!!! This place is truly a horror show. Management refuses to call back and face his unsanitary conditions. Staff was rude, ignorant, and manipulative. No one wore face masks and the hotel halls were dirty.

General Manager, Agency / Consultant at Best Western Plus Glen Allen Inn, responded to this review
Thank you for reaching out to us. Your account of events is not typical of our hospitality, and we have our team looking into your concerns so we can be sure we are delivering our best experience. We have also discussed the service we provide, and we hope for another chance to impress you the next time you're in town.

I loved my experience there at Best Western. Clean sheets/room, smoke free environment, friendly staff, and lots of restaurants surrounding for pickup and delivery. It was so quiet, and peaceful. I will be revisiting.

General Manager, Agency / Consultant at Best Western Plus Glen Allen Inn, responded to this review
Thank you for your time! It means a lot to know your stay was exceptional and we are happy our friendly team and convenient location were highlights of your stay. Take care and please visit us again soon!

Nothing was good about this place from the moment I walked in the door. Grumpy woman ignored me while she talked on the phone - no acknowledgment of my existence. Once we began to check in I gave her my rewards # only to be told I could not use it. I booked through AAA and she told me I did not. I asked to speak to a manager and was told there was no manager. I asked if that meant at the moment or overall. She just repeated there is NO MANAGER! Once checked in I went to the room and it was 86 degrees. Came back down and was told that was impossible. She told me to check the thermostat. Told her I did. She proceeded to tell me I didn't know how. From there, we had to wait for her to verify the room, which she did. She moved us to another room. Sheets were dirty. Came back down again and was told I could make the bed. Asked for pillows only to be told there were none to have. She didn't want the key back to the first room so I went to get the pillows out of that room. Went down the next morning for breakfast bags and was told they didn't make enough. I normally stay in Best Westerns because of their quality but this one was awful.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We set high expectations for ourselves, so it is disheartening to see your comments. We are sorry for any problems in service you experienced. Your concerns will be addressed moving forward. This is not the stay we aim to deliver and we hope you will give us another chance to meet your expectations.

Stopped at this best western for a hotel room for me and my family because I've always had great experiences with best westerns. I have received a veterans discount in the past, but when I asked about this the woman working there told me no before I even finished asking. The woman working was older and had glasses and white hair. When she approached she had a mask around her neck (totally understandable considering the current events). There was also some tables lined up in front of the front desk so that guests would be kept back at least 6 feet. As she started speaking she put her mask on, and gave myself and my sister an extremely dirty look. After inquiring about a room large enough for our family of 4, we were settled on a room and ready to pay. However, after cutting me off about the veterans discount, she then raised her voice when we said we would take the room and said “do you have face masks?!” This was after we had already spoken about the price and room options, and after she had approached us to begin with without her mask on. We explained that we didn't (where we live didn't have any, and we didn't have anything to make them with). I asked if they were mandatory and she said “no but it's what's right and you need one”. She then just stared at us until we finally left and had to get a hotel room elsewhere. Again, I understand the current situation, but we were being as careful as possible. I'm extremely upset and disappointed that we weren't able to get the room.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Rachael, Firstly, thank you for your service. We apologize that we were unable to host you and your family this time around. Please accept our apologies for any perceived rudeness from our team. We strive to make every guest feel welcome and we will speak with our team regarding your feedback to make sure that we're consistently offering the warm hospitality we are known for. Hopefully, you enjoyed your time in the area, we wish you and your family safe travels going forward.

My family and I stayed here for a night on a drive to attend a funeral. The room was clean. It only had one washcloth and two bath towels, but that's not a big deal. The heating unit was loud when it came on so we just turned it off. Carol at the front desk was incredibly friendly and welcoming. When a guest turned in my son's misplaced tablet, she figured out who it belonged to and returned it to us. Thank you!

So it's getting late on a FL-NY drive and we decide to stay for the night around Richmond, VA. I tend not to stay in BW properties due to very uneven quality experiences, but this one was in the right location at the right price, and it was after 9pm. We check in and go to our room only to discover that it reeks of stale smoke. So I trudge back to the lobby and tell the desk clerk and he says that's bad, he'll write a note about it, says he'll discount the room rate and he gives me another room. We go to that room--it smells fine, unfortunately there are no window curtains in that room. I trudge back to the front desk and the clerk says, that's bad, he knows who's responsible for that, and he'll write a note about it. So he says he'll discount the rate some more and gives me another room. We go to that room. It smells ok and there are window curtains; unfortunately it is freezing in the room. It's 10 p.m. at this time, so I decide to just turn up the heat and see how that goes, while my wife waits in the room with her coat on. After a while the room becomes tolerable. The room was ok, but with a very outdated carpet. The real issues are with quality control (rooms coded as ready that are not) and training for the staff (at least the night desk staff). BTW, the double discount on the rate for my trouble? A whopping $6!

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for stopping over and joining us during you and your wife's recent trip. While we are happy to know that our convenient location and rates left a positive impression on you, it's unfortunate that the same cannot be said about other aspects of your visit. We will speak with our team to ensure that our goal to deliver convenient and welcoming accommodations is fully realized. Please give us another opportunity to provide a better hotel experience.

After settling into a room and discovering the thermostat did not work, we eventually had to be moved to another pet friendly room. As a result, we can thank housekeeping for two rooms that were clean. Rooms with kitchenette are spacious. Both rooms had sink in the bathroom with decent counter-space. Breakfast was your standard fare. 10-15 min just north of downtown Richmond. 5 min from Lewis Ginter Botanical Garden. Quiet location. Convenient to highway.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for staying with us at the Best Western Plus Glen Allen Inn. We are so glad to know that you found our location convenient and thrilled to hear that you were able to relax in a clean and comfortable room. It was our pleasure to host you and we will surely pass along your feedback to our housekeeping team. We wish you safe and memorable travels and look forward to calling you our guest again soon!

Room may be large, but totally uninteresting in decor. Firstly, you can tell the room was newly painted- but everything else was dated. Smelt funny, I sprayed the room immediately as we entered. We chose a large room to relax after a long drive. The sofa bed had a stain on it, and since we only had 1 bath towel each ( no spare cones), we got a couple towels from the fitness room to cover the sofa so we felt safe to sit on it. Also the bed was very uncomfortable. We also got the room with the kitchenette so we could eat inside. But even though it was advertised as a kitchenette, there was no cutlery, pots, kettle or anything to take advantage of a kitchen set up. Yes, a large fridge, sink,stove top, and microwave, but nothing else! The bathroom offered 1 bar of soap so you had to move from the shower to the basin with the one bar. No lotion, etc. Horrible little hotel! Just last night we were @ a Garden Inn Hilton property. It was so modern, clean and friendly. Never again I would try a Best Western- forget that this one was Plus. What a joke!

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Andrea, Thank you for taking the time to share your comments on your recent visit with us. We strive to provide our guests with comfortable and enjoyable facilities, and we are sorry to hear that we were not able to live up to your expectations. Our housekeeping team will be notified of your concerns. We also apologize that you were not pleased with the kitchenette. Once again, thank you for sharing your thoughts, and we wish you all the best in your future travels.

Nice large room, with kitchenette facilities. Friendly check-in counter staff. Nice warm and cold breakfast options. Convenient to the highway. There are several places to eat around the hotel's location.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear David, Comfortable accommodations and friendly staff are both essential to any visit, and to hear that this was your experience has us delighted. We're thrilled that you could take advantage of our convenient location and that you enjoyed breakfast. We look forward to your return visit to Best Western Plus Glen Allen Inn, so come back soon!

My pets and I enjoyed our one nights stay at This Best Western Hotel. The hotel staff were friendly, helpful and polite. The rates were fair and the location was convenient to I-95. The breakfast at the hotel was pleasant and the breakfast items were the standard hotel fare. I would surely recommend this Best Western Hotel.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for joining us during your recent travels. We're thrilled to hear that our clean, comfortable, pet-friendly accommodations were perfect for your needs. It's a pleasure to pass along your compliments to the team and we look forward to providing another great experience when your adventures bring you back our way.

The property is very nice. My biggest complaints , $30 additional for pet friendly room. I should have asked prior to check in, as there are many other fine hotels in the area. If you don't have a pet I would recommend the hotel

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Paul, We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. It's great to hear that your overall stay was enjoyable. However, we apologize for any distress about our pet policy. We encourage guests to contact us prior to arrival regarding their specific pet needs. If you're in the area again, we welcome you back to our hotel.

A decent budget hotel but the pet friendly room that we were upcharged $60.00 for reeked-of animal urine and chemicals. The odor was so strong it burned your nostrils. We arrived at night after a long drive and had a miserable night. Skip this place with a pet.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We're distressed to hear about your experience, and we truly apologize for any concerns about odor. We'll look into this further, and we'd appreciate the chance to offer you more suitable accommodations.

All in all, we enjoyed our stay at the hotel for two weeks, but there is some room for improvement. The room with 2 beds and a small kitchen with fridge, freezer, microwave and stove top, but no oven, no dishwasher, no utensils or plates was spacious, comfy and clean. Pots for the kitchen could be borrowed from the front desk. The bathroom had a bathtub-shower combo and the toilet in one room. The small desk allowed me to comfortably get some work done on my laptop. Some highlights: + Good breakfast with warm items (waffles, eggs, sausages, biscuits) + Overall very clean + Quiet, in the room we couldn't hear other guests (except for people in the hallway) + Friendly staff (thanks, Julia and Jay!) + Great location: Walmart and restaurants on the same street; 20 minutes to downtown Richmond (Carytown is worth a visit), Short Pump mall, parks nearby + Decent mini-gym Some problems and suggestions: - If you cook dinner in the room, the smells would linger for quite some time, despite air conditioning and fan running. Same for smells from the hallway e.g. when smokers come in. The windows can't be opened. The front desk didn't have air freshener at hand. - No safe or safety deposit boxes. - Only disposable forks, knifes, plates and bowls in the breakfast room. This is a huge amount of waste every single day and bad for the environment if not properly recycled. It also feels very cheap and doesn't fit to the atmosphere of the hotel. - One of the buttons to call the elevator doesn't work on the 2nd floor, doors from the stairs have broken door handles - if they weren't propped open, they were really hard to open (fire exits where through a separate door though). The staff is aware of the issues, but they weren't fixed yet when we left. We would probably stay there again - it seemed to be one of the best hotels in that area. It's not the cheapest, not the most expensive, so you get what you pay for - better than average, but not perfect.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for taking the time to leave a review. We are delighted you decide to stay with us for your extended stay and that your visit was excellent. We appreciate you mentioning some suggestions and our team will note them moving forward. Your return to Best Western Plus Glen Allen Inn is anticipated and we wish you the best along your way!

The staff was friendly upon arrival and departure. The room was not cramped, plenty of room with one kind size bed, desk and chair with ottoman. The linens were nice, bed comfortable, room and washroom clean. We did not hear other guests in the hotel even though it was quite full. The breakfast selection was a little limited but food was good, especially the warm biscuits. We would definitely stay here again and recommend this hotel to others.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for allowing us to host you during your recent visit. We're delighted that you had a pleasant stay, and it's wonderful that our clean and spacious accommodations were a highlight of your time with us. Your fantastic feedback is appreciated, and we hope to welcome you back again soon.

Spent a night here while traveling for work. The Rooms are clean and comfortable and there is plenty of conveniences close by. The Breakfast was was above average with hot selections. I woudl definitely stay here again.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Jamie, We appreciate you for choosing Best Western Plus Glen Allen Inn to be part of your recent overnight stop. It's lovely to hear that our clean rooms, convenient location, and tasty breakfast offerings made a long-lasting positive impression on you. We look forward to sharing another comfortable stay when your travels bring you back our way.

Great Service. Friendly staff. Great service from the Breakfast area, to the Front Desk to the room cleanliness. Very good breakfast with a good assortment of choices. Convenient to various types of transportation. Great highways nearby.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
At Best Western Plus Glen Allen Inn, it has always been our aim to deliver the best service and accommodations to all of our guests, so it's gratifying to hear that we succeeded in achieving this during your stay. We take pride in knowing that our friendly guest service, fantastic breakfast selection, and convenient location made a long-lasting positive impression on you. Thank you for sharing your experience with us. We look forward to delivering another exceptional stay we're known for when your travels bring you back our way.

Very clean and proper property, rooms and equipment, friendly and helpful employees, sufficient morning breakfast and free coffee al day long, enough parking lots in front of building and excellent traffic connection to US/ highways - would recomment this BW defintely!

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Michael, It makes us proud to receive your compliments on the cleanliness, comfort, and convenience we strive to consistently deliver at Best Western Plus Glen Allen Inn. Thank you so much for joining us in your travels, and we look forward to sharing another marvelous experience in the future!

Not up to the standards of other PLUS Best Westerns we have stayed in. The volume of the TV in the breakfast room was the loudest we have every heard, and we have stayed at hundreds of motels. The TV dominated the room, commanding attention, and prevented normal, early morning, quiet conversation. We mentioned it to the attendant but he only turned it down a little. Still too loud!

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Dan, We appreciate you giving us a chance to improve by leaving a review. We are sorry for any disturbance caused by the TV. We understand everyone has their preferences and we set the volume to where it is suitable for the majority. Nonetheless, we hope you enjoyed your accommodations at least and should you ever make a return to the area, we would love to have you back.

I loved my stay at this property! The rooms were comfortable, the breakfast buffet was the BEST I have ever had, and the front desk staff is second to none! It felt like home! I will definitely be staying here often!!

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We loved being your host and we are delighted to see you had a lovely stay! From our excellent rooms to our tasty breakfast, you can trust you will always be met with a great experience. Thank you for your time and we cannot wait to have you back!

The check in clerk went out of her way to accommodate us. I reserved online and traveling with our cat for the first time. I didn't see how to inform of that fact. When we arrived and told her we had a cat she went out of her way to get us a room. The room was much larger than the one we reserved. We stay at Best Western whenever possible!

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We appreciate you sharing your experience with us. Excellent service is what we are known for, so it is great to receive your praise. We are happy you were pleased with your accommodations and we look forward to seeing you again here at Best Western Plus Glen Allen Inn!

We stay here on our way south from Canada and on the return journey. Staff always super friendly and very helpful. Good breakfast with lots of options. Nice clean, large rooms. Very comfortable hotel. Will be staying on our return trip in December.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Sandra, It sounds like we have earned another fan of our well-maintained accommodations, sumptuous breakfast, and great hospitality at Best Western Plus Glen Allen Inn. Thank you so much for trusting us, and we look forward to serving you again in December!

Room was large & comfortable, no pet odor noted. Bed was comfortable & linen clean. Lovely lady at the front desk was very friendly.I would not recommend the Popeye's nearby.2 different stays, we've gotten the take out & the chicken was petrified! We use this hotel as our half way point to & from New Hampshire to Florida.It is great for our needs.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Karen, Thank you for writing a review. It is great to know you were pleased with your accommodations and we will let our team know you enjoyed their service! Thank you for relying on us whenever you are in the area and we cannot wait to see you again here at Best Western Plus Glen Allen Inn!

I do not like this place at all. The breakfast is Terrible. The eggs look as rubber toys. I dare not To touch them. The attendant I On the whole l have a much better place with the Same police. The breakfast is not good at all. The eggs. Look and taste like chemical. The Attendant is not friendly.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Allan, A satisfying breakfast sets the pace for an enjoyable day, so it saddens us to hear we fell short in serving this for you. Please know that our team will be reviewing your feedback to make sure a better experience will be provided going forward. Should you revisit Virginia, we'd be eager for the chance to make it up to you.

Hotel is greedy. Does not offer late check out, they charges $10 for every hour extra. There's not even a free extra hour and charge on the next. Their front desk is always unstaffed. They have unfriendly staff and staff with attitude at the front desk. I had to wait 30 minutes just to get a copy of a key because nobody was at the front desk. And another had to wait too just to check out.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for taking the time to share your comments on your recent visit with us. We take your concerns seriously. We make our check-out policies very clear, and we abide by them in order to provide our housekeeping team with adequate time to prepare the rooms for our incoming guests. We also strive to provide our guests with friendly service at all times, and it is unfortunate to hear that you experienced otherwise. Once again, thank you for sharing your thoughts, and we wish you all the best in your future travels.

The staff was nice and the common areas of the hotel was decorated nicely and clean. However, my room wasn't so nice. It had an odor as if someone was smoking in a non-smoking room. The wash clothes were dirty; so, I had to go out and buy new ones. The tv remote did not work properly. Unable to cut the TV up or down and couldn't change the channel properly. The breakfast was not as great and very limited regarding choice.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Neal, Thank you for staying with us and taking the time to leave us a review. We're so pleased our beautiful common areas and friendly staff impressed you. However, we apologize for any concerns about cleanliness as well as for any issues with the TV and breakfast. We'll pass your comments along to our staff for further review, and we hope you'll consider staying with us again in the future.

Beautiful best western. We had two pets with us and it was no problem. Free breakfast was exceptional. Would definitely stay there again. Easy off, easy on interstate 95. Very helpful front desk personnel and hotel staff

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Pete, We love being recognized as an exceptional choice here in Virginia! It's lovely to hear that our tasty breakfast offerings, pet-friendly accommodations, and convenient location became the highlights of your recent visit. We'll also make sure to let the entire team know about your kind words for them. Should your travels bring you back to the area, we hope you choose Best Western Plus Glen Allen Inn for your stay again.

Front desk staff was extra-ordinarily helpful, especially Carol! She helped us get situated after a long travel day. The daily free breakfast was great with eggs, sausage and waffle iron! Great place to stay with kids. Many restaurants deliver.

We are heading from FL to Maine staying at Best Western Hotels along the way. This one didn't match the BW of our first night. This hotel has rooms that are interior of the building. Our assigned Room 205 had an unmistakable deodorizer covering not great smell to it. This was noticeable each time we walked in the room. Had to go to the front desk as no soap in our bathroom. The room could use some updating. Bed was comfortable. Shower worked great. Nice towels. Breakfast buffet was about equal to the first BW where we stayed, except there was no attendant around the entire time we ate. When the juice machine went out, my husband went to the front desk where someone said they would have to flip the breaker, which they did. Like I said, close to 5 star rating but not quite there yet.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Trevan, Thank you for providing us your feedback. We are thrilled our clean and comfortable rooms made it easy for you to have an enjoyable stay. Though you appreciated the breakfast, we are saddened to hear that it would've been even better when one of our staff was there for any assistance. We will keep this review in mind moving forward. Give us the opportunity to improve your perception during your next visit.

Julai was great and very helpful. The room was nice and clean. Loved that the room had a full kitchen.The bed was extremely comfortable. I dont know if it was the matress or the sheets but it was great.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for choosing to stay with us here at Best Western Plus Glen Allen Inn! We are proud to see you enjoyed your accommodations and we will be sure to pass your kind words along to Julia. We will continue to set the bar high, so we look forward to having you back the next time you are in town!

Best Western agreed I would not be charged for the room because the shower and tub were non-functioning . The night clerk insisted no other rooms were available which turned out not to be true. I had to dispute the charge with my credit card company.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
The issues you raise are important to us. Please accept our apologies for problems with the bathroom and as well as for any concerns about how it was handled. We'll look into your comments further, and we hope you'll consider staying with us again during your next trip.

The only issue I had was checking out. The gentleman obviously had no idea what the definition of an email was when i asked for an electronic copy up my receipt sent to me. I told him i needed it digitally for my records and to be reimbursed. His reply was "We don't do that here". So you do not send out electronic mails with the receipts, i asked? Yeah we do that.."why didn't you say that ???" He wanted to argue with me because he doesn't know what sending a digital electronic receipt was. The rooms were clean.....great water pressure.. comfortable beds, easy parking, good location for local restaurants.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Tommy, It's always a pleasure hearing from our guests. We're glad our clean, comfortable rooms and easily accessible parking were ideal for your visit and that our location worked well for your needs. However, we apologize for any confusion during check-out, and we'll speak with the person concerned. If you're in the area again, we welcome you back to stay with us.

everything was fine they were very accommodating we had two little dogs and were given a very nice large room. Room had a mini kitchen .bed was quite comfortable breakfast room was very good and food was good.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We sincerely appreciate you choosing Best Western Plus Glen Allen Inn for your recent lodging needs. It's great to know that our well-appointed, pet-friendly accommodations were perfect for your needs. We're also happy to hear that our tasty breakfast helped provide the ideal start to the day. Should your adventures bring you back to the area, depend on us for another full-value experience!

My room was comfortable and clean Staff was friendly and attentive. They made it feel like home. Definitely would stay again. Breakfast was great and included with the room. Has a pool, small gym and busineaa area with computers and a printer available. On site laundry. Dryer a bit wonky but maintenance can get it running again on a jiffy.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Lyndsey, Thank you for the wonderful review! We are happy that you chose to stay with us and that our staff made you feel at home. It is our pleasure to give you an experience that meets your expectations. We look forward to seeing you the next time you come for a visit. Thanks again for the positive feedback.

The hotel was kept very clean and looked nice. The staff were very friendly, courteous and accommodating. The free breakfast was pretty good as well. We had a very nice time and will definitely be back again!

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
At Best Western Plus Glen Allen Inn our goal is to impress all our guests, so it's gratifying to know we succeeded with you! Our friendly staff was happy to assist with all your needs and will be proud you appreciated their courteous assistance. Thank you for your compliments on our attention to cleanliness and delicious breakfast. Please come see us again soon.

The room was bigger and nicer than I expected it to be. Everything was very clean, and the hotel was nice and quiet. Perfect if you need a quick stay in between traveling. It's right next to I95 and the other highways (without being right on them) so super easy to get right on the highway in the morning to keep on moving. Also close to Richmond which was nice because it was a lot cheaper than the hotels downtown but just as nice— just a 10-15 minute drive to the city.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for the positive review! We are so grateful that your visit exceeded your expectations, and that you enjoyed our prime location. It was a delight to deliver a full-value experience and we hope you will consider us the next time you are in town!

Hotel was beautiful, staff was friendly and willing to help, beds were comfortable, bathroom was clean, working kitchen, great location, good tv and great working aircondictioning. Would definitely stay hear again.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear David, We're thrilled to hear that we were able to deliver such an enjoyable experience during your recent stay with us at Best Western Plus Glen Allen Inn. We're especially delighted that you received friendly and attentive service from our team and found the beds to your preference. It's also good to know that you appreciated our clean and fully-equipped accommodations and welcomed our convenient location. We consider it a great compliment that you wish to stay with us again. Thank you so much for taking the time to share your positive feedback, and we hope to have the pleasure of welcoming you back again soon.

My husband and I left for our vacation a day early. We drove till we decided to stop. We stayed here at Best Western Plus in Glen Allen. The lady who checked us in was a sweetheart. She was funny, informative and knowledgeable. Our room was very clean, spacious and comfortable. We had a pleasant nights sleep. The breakfast was great! Hot, options to choose from and delicious! I'm surprised at some reviews as I thought this was one of the better breakfasts at a hotel we have had. I also have to add that I, no fault to the staff forgot my wallet in a drawer in the room. We didn't realize this till 2 hours after we were in the road. All we did was call them and headed back. They had my wallet down at the desk and everything was there!!! We wanted to give a reward to our chamber maid but she had already left. I wound definitely stay again as I felt safe, it was clean and the staff gets my highest praise!

Staff was friendly and helpful. Manager Carlos goes out of his way to meet guests and see how their stay is. Room is clean and comfortable. Overall a wonderful hotel and reasonable rates. Pet friendly!

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Providing a great stay is always our goal here at Best Western Plus Glen Allen Inn, and we're delighted to know we succeeded during your visit. We'll be sure to pass along your compliments to the team, and it's great to hear that our well-appointed, pet-friendly accommodations were perfect for your needs. Should your adventures bring you back to the area, depend on us again for another refreshing visit!

My room and everything associated with it were clean and comfortable. I was disappointed with breakfast. It did not meet the same standards I've seen at other Best Western Plus hotels. None of the warming trays had covers, so everything was exposed to the air. That made for dried up biscuits, gravy with a crust on top, and food not as warm as it could have been. There was an attendant, but she only a brief appearance while we were eating. In other hotels, the attendant is a constant presence and a flurry of activity.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We appreciate your choosing to stay with us for your trip to the area. It is wonderful to hear that you were able to relax in your clean and comfortable room. However, we are sorry that you did not find your breakfast delicious and that you did not receive the service you expected from our breakfast attendant. We will be sure to share your review with our team to help them improve. Should your travels bring you to the area again we look forward to having you come back and stay with us.

We needed a last minute stay near Richmond. The price was right, the beds comfy, bathroom clean. But decor is odd: dark green walls, kinda weird. And one more thing, if you care about the environment, everything at breakfast is served in single use plastic.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for choosing to stay with us and for taking the time to share your valuable comments. We're delighted to hear that you appreciated our affordable rates and found the beds to your preference, as well as our accommodations clean. Your comments regarding the room decor are gratefully received as this enables us to constantly review and improve guest satisfaction. In addition, thank you for your constructive feedback regarding the use of plastic at breakfast. All feedback helps us see where we could be doing better. We hope to have the opportunity to welcome you back the next time you're in the area so we can deliver an even better experience.

Don't have the breakfast. You pay $10 and it's less than what one would expect. Overcooked and cold, very little choices. Room was nice and clean. Indoor Pool was too cold to swim although lovely to look at

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Kathrynn, It delights us that you enjoyed your accommodations and we hope you rested well! It is unfortunate, however, that you were unable to relax in our pool due to the temperature and we have noted this for maintenance. We also apologize that breakfast failed to satisfy your tastes, and your comments have been shared with our dining team. We are confident that we can do better, and we would love another chance to exceed your expectations. Consider us!

One ice machine working and front desk not too friendly. We will never stay again.room was clean and hotel looked to be renovated also the location was close to several stores and places. To eat it was also close to my family in Ashland while there for a funeral.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
It was an honor hosting you while you were in the area. It's great to hear that our clean, modern rooms and convenient location were ideal for your trip. However, we apologize for any issues with the ice machine as well as for any disappointment with the level of service. Your feedback helps us improve, and we hope you'll consider staying with us again the next time you're in town.

The Glen Allen Inn was everything we would expect from a Best Western Plus. The location is quiet, but not far from Route 95. The room was spacious with a small kitchenette and sofa. Our king bed was a bit hard and the air conditioner was noisy, but overall the experience was good. The complementary breakfast included eggs, sausage, waffles and a variety of cold items.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
It is a pleasure to read that we were able to exceed your expectations at Best Western Plus Glen Allen Inn! Our quiet, spacious rooms are the perfect respite here in town, and we trust that breakfast gave you the energy you needed to take on your daily tasks. Trust in us anytime you come to Glen Allen!

Stayed 1 night, great people, super nice continental breakfast, room was fresh and clean. A family friendly hotel. Within walking distance to Walmart and many family restaurants, some are fast food and some sit down restaurants.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Gwen, To know we could provide you with top-notch hospitality lets us know that we've done our jobs right. Thank you for your compliments! We'd be happy to have you back for an even longer stay the next time you're in the area. Until next time!

Everything was pretty average: breakfast, cleanliness, room size, etc. We we're a little disappointed to find that the pool advertised was an outdoor pool and not open until memorial day. Staff seemed nice. Not the best deal ever, but not the worst either.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Patrick, It was such a pleasure to host you during your recent travels, and we appreciate you choosing us. We're saddened to hear you weren't able to take advantage of our refreshing pool during your visit, and we'll be sure to discuss your feedback regarding the breakfast and cleanliness as we strive to continually improve. Should you find yourself back in the area, we look forward to delivering the exceptional stay you deserve, and we wish you safe and happy travels along your way.

We have stayed here before when we have been in the area. Very nice, clean hotel with friendly staff. Carol on the evening staff and Kevin on the night staff are great!! It is close to many attractions. The only thing I would suggest is to put a small bench out in the smoking area...be very much appreciated! Will definitely stay here when we return to Richmond next year.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Teddy, We're proud to include you among our returning guests. It's great to hear that our clean, welcoming accommodations keep you coming back to Best Western Plus Glen Allen Inn! Thank you for your suggestion about how to make the accommodations even better. We'll consider it for future changes, and we look forward to your next visit.

We needed a room for a few days while home improvements were going on. Our room was large with a full kitchen. Very clean and the a/c was nice and cold. We had our cat with us and we had no problems. Carol at the front desk was excellent with a great sense of humor to boot. Will stay again if neededvand will choose Best Western if we need a room while traveling. Thanks for a great stay.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Andi, Our team is thrilled to hear that Best Western Plus Glen Allen Inn was the perfect spot for you while your own home was undergoing some improvements. We're glad our clean, spacious accommodations, pet-friendly property, and excellent service all contributed to your excellent stay. We'll be sure to share your kind words with Carol, and it would be our pleasure to host you again should you ever need in-town accommodations in the future!

it was a great stay very spacious and well kept the housekeeping did an amazing job as well I enjoyed and so di my son it created a very fun time for us.close to everything especially downtown can't wait to explore again soon

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Connstance, It is wonderful to hear that your son had a great birthday while staying with us at Best Western Plus Glen Allen Inn! We're glad our spacious accommodations, prime location, and excellent housekeeping team all impressed you. Thank you for leaving us such a kind review. We hope your family can join us again soon!

Overall service and the property were outstanding, however, I rated a 4 Star due to the breakfast which I was disappointing. Carol checked us in and her customer service was fantastic and that was before she upgraded us. Our room was large and clean with all necessary amenities. Breakfast was not as expected the eggs were dry and the biscuits were hard we did not enjoy our breakfast at all.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Warren, Our amazing staff works hard to ensure all our guests have everything they need and Carol will be particularly proud you mentioned her courteous service. However, we apologize for any disappointment with the breakfast menu. We'll pass your feedback along to our kitchen staff, and we welcome you to stay with us again the next time you're in the area.

called hotel directly to book a pet friendly room had confirmed reservation and when I arrived at 8:30 pm was told they had no pet rooms available and I could not stay there. There was also another couple we met in parking lot that had a reservation and was also turned away. Clerk at desk didn't seem to care.Wont stay at Best Western again!

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Kim, Please accept our sincerest apology for any mishap regarding your recent renovation. We'll be discussing your feedback with the team to identify were any possible issue might have occurred to ensure all guests enjoy the exceptional experience we're known to provide. Given the opportunity, we would like to make it up to you during your next trip to the city, and we wish you safe and happy travels along your way.

Everything here was clean and OK. Pillows on the bed were too small and too hard. TV is a little outdated with a remote that is really sub par. Breakfast is médiocre. Sorry "we have no bananas." Staff was very friendly

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Michael, Thank you for your stay. We appreciate your feedback and are particularly grateful for the opportunities for improvement that you highlighted. Our housekeeping team is glad to see that their work was appreciated. Although some aspects of the stay fell short, we hope that you rested comfortably. We will share your feedback! When you are back in the area, choose us again so that we can exceed your expectations.

Very convenient, clean, very friendly staff. Several restaurants close by as well as shopping center. Close to historic Ashland VA and Randolph Macon College. North of Richmond , by just a few minutes

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for taking the time to share some thoughts on your recent stay with us here at Best Western Plus Glen Allen Inn. It was fantastic to hear that our well-maintained facilities and friendly staff were a few highlights of your visit, and we're happy to know you found our location, convenient to many shopping and restaurant options, added value to your stay. We would be delighted to host you again for another five-star experience during your next trip to the city. Come back soon!

We really like this BW and always stay on our way down south. The rooms are spacious and very clean. This time we had a Jacuzzi and enjoyed it after a very long day of driving. The breakfast is very well stocked with hot and cold items. And the front desk was very friendly and helpful.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Pam, We are so grateful for your wonderful feedback after your recent stay at the Best Western Plus Glen Allen Inn! Cleanliness and comfort are our top priorities, and we're happy to hear that your accommodations and Jacuzzi were ideal after a long day on the road. We're glad you enjoyed the friendly service from our team and a delicious breakfast before you hit the road as well. We can't wait to see you again next time!

Every place that we stay has good and not so good things about it and this place is certainly no different. The good Front desk staff are friendly enough and check in was hassle free. It is nice that there was a rolling luggage cart or two handy as some places do not offer them. There is a working elevator and the front lobby was clean and tidy. Our room was clean and spacious. The bathroom was also clean and roomy. The bed was very comfortable. The bad Walking down the hallway there was an odor that I still have not been able to place. Maybe it's cleaner of some kind I don't know but it wasn't overwhelming. We noticed that before we got to our room that this place was outdated. The room was spacious but in clear need of paint and decor. Our room had a king bed, a sofa bed and a full kitchen. The kitchen however, had not one thing stocked for cooking or eating. I'm not sure how much good it is to offer a kitchen and then not have any cookware or utensils stocked. Maybe I should travel with my pots and pans more often? Maybe BW should let travelers know that they do not stock the kitchen? If you are reading this you decide;) The breakfast was subpar and I hold out no hope for improvement tomorrow morning. One thing that disturbed me more than the gooey sausage gravy was that the employee kept putting the tongs for the flat rubbery fried eggs back in the holder for said eggs even though the handles where many hands had grasped them kept falling onto the food. Gross in my books. Maybe have a holder for them sitting on the counter in front of each food item? I digress. If you come down for breakfast at 9:15 you better hurry and get everything you want by 9:25 or you will be cut off from the waffle maker and then given attitude if you say anything about it. The cleaning staff did not make up our room even though we saw them and asked them to come in and service the room. Not sure if they even spoke English. Summary? We are staying here for 3 nights. I believe one night is doable if passing through and you want a bargain room for that night. I would not advise staying for more than two and I certainly would advise going out for breakfast as my body is sill trying to figure out what I just ate exactly. We will not stay here again.

GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Sherri, Thank you for the insightful feedback regarding your visit with us. We value your thoughts and will ensure that your review is considered as we meet. Although it is evident that some aspects of our accommodations may have fallen short, we are delighted that you found everything to be suitably clean and comfortable. Our cozy beds are the perfect retreat at the end of a long day! While what you have shared regarding housekeeping and breakfast service is certainly unusual, we will work our hardest to consistently reflect the standards of quality that we are known for. We can do better! Should your travels bring you back to the area, we would relish the opportunity to change your perceptions with a superior value.

For a BW Plus, this was horrible, the tv was terrible, curtains had tears, and would not open. Pillows were so small. I have stayed in many BW Plus and this has not compared to any of them. The area is horrible

BestWesternHotels, Corporate at Best Western Plus Glen Allen Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

Clean, nice folks, waffle iron works in the AM...Meets expectations. Perfect for that nights rest midway in a long journey. Quick reservations with the company web site matching lowest Trip Advisor price

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We are grateful to receive such kind feedback on your recent stay with us here at the Best Western Plus Glen Allen Inn. It was fantastic to learn that our well-maintained facilities, friendly staff, and delicious waffles helped you to further enjoy your visit. Our team will be excited to hear your compliments, and we invite you to choose us for another full-value experience when your journey brings you back our way.

We have stayed at this Best Western in Glen Allen (just north of Richmond, VA) a few times. It has consistently provided a good experience. It is convenient to both I-95 and I-64. While the breakfast offered won't win awards, it does nicely as a get-up-and-go option. They permit pets and limit them to the first floor so those with allergies probably do pretty well on the upper levels. We plan to stay here whenever we pass through Richmond.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Providing clean, comfortable, and convenient accommodations is always our primary goal, so we were delighted to learn you enjoyed these aspects during your time with us here at the Best Western Plus Glen Allen Inn. We're happy to learn that our convenient location, pet-friendly accommodations, and breakfast options helped you to enjoy a five-star stay. Depend on us during your next trip to the area!

Our room was ready, the front desk clerk was very nice and helpful. The room was clean and exactly what we requested. It was an easy check in and out and the hotel was located in a decent and quiet area. We were allowed to park our motorcycles at the front entrance under the awning. They served a very good breakfast and we will stay again.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Garry, We appreciate you taking the time to reach out after your recent stay at the Best Western Plus Glen Allen Inn Hotel! It is our goal to make sure each guest receives welcoming and friendly service from the moment they arrive, and we're happy to hear that your accommodations were clean and comfortable. We're glad parking was ideal and that our location met your needs for your time in the area. It would be wonderful to see you again soon!

A pretty run down bathroom and a very moldy smelling room. There were some hairs on the comforter of one of tge beds. We have stayed at much nicer places for that price and won't be back. The woman who checked us in late at night was great.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Rosanan, Thank you for your feedback. While we're glad you felt welcome upon arrival, we apologize for any concerns about the condition of the room. Comments like yours help us improve, and we'd appreciate the chance to improve your perception and offer you more appealing accommodations in the future.

We booked our hotel through hotels.com about 15 minutes before checking in. It was 1am and the lady at the front desk buzzed us in and took care of our reservation with a smile and great attitude. We were exhausted but couldn't help chatting with her since she was so nice. She took the initiative to give us extra towels since she said the room was only set up for two people and we were four. The room was clean and comfortable. Breakfast was so much better and fresher than the Best Western Hopewell we stayed at a few nights before. All in all this hotel is great for the price.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Susy, Thank you so much for staying with us at Best Western Plus Glen Allen Inn. It was our pleasure to welcome in your party of four, and we delight in reading that you felt so taken care of during your visit. It was our joy to serve you and offer a quality experience at a great rate, and we hope to meet again soon.

This is a good location to stop for a night or two. They have good breakfast and friendly staff. Their website says that this hotel was recently built. Although the hotel was in good repair, it didn't seem brand new. There was small wear and tear damage on the tub and bathroom door and nothing was bright and shiny like it was just built. The room was clean and the bed was comfortable. The pillows were a little too think and fluffy for my taste but my wife loved them. The bathroom was spacious and clean as well. The free breakfast included waffles, eggs, sausage, sausage gravy, biscuits, cereal, yogurt, juice, milk, coffee, etc. The main thing that bugged me was the order of the room numbers. The rooms are hard to find as the rooms aren't in exact sequential order.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Christopher, We love learning about our guests' experiences and truly appreciate your thoughtful feedback. It great to see that we were able to meet your expectations by delivering friendly service, a convenient location, and comfortable beds. Also, we're happy to hear that you enjoyed our tasty breakfast. Our apologies about any confusion caused by the room numbering. Thank you for spending some time with us, please come back soon so we can serve you again.

We were only there for one night and had no reservations so were very happy they had available rooms. However, once we were settled in, we discovered there was no internet. When we called down to the desk the response was "we have been having problems lately". They should let people know when they check in that it is not working so one has a choice as to stay there or look for some place else. Both of us staying there are working people and needed to check and respond to emails. The next morning - the manager on site was very rude. The manager was not behind the desk but saw us taking our luggage out. She came running after us and asked if we were checking out. We said we were going to the Waffle House for breakfast (breakfast there was over) and we would be back. She rudely said check out was 11 and we wouldn't make it back in time and needed to check out then and there.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for notifying us about your recent visit, we take all feedback to heart. We're pleased to see that we were able to accommodate your last minute reservation request. We're very sorry about the issue with the internet and apologize for the concerns you mentioned about our front desk staff. We'll speak with our team to address that matter. We truly appreciated the chance to serve you and hope you'll give us another chance during your next visit to the area.

we had to book a hotel last minute and I was a little nervous. the reviews looked okay for one night, and we needed a dog friendly hotel. When we got there we were warmly greeted and given a very nice sized room with two queen beds. there was a kitchen and it was a large room. It was al very clean and no pet odor. The bathroom was clean as well. we had a very nice sleep and a nice free breakfast with good coffee, and they had plenty of cold ice water that didn't have to be paid for out of a machine. If we travel that way again or I have I would definelty stay there.I gave it a very good because it was clean and that is number 1 on my check list. Friendly staff helped as well.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Lisa, Thank you so much for your wonderful review, we're thrilled to hear about your positive experience with us! We work hard to ensure that all guests are comfortable during their time with us, and we love reading your encouraging comments about our welcoming check-in process, friendly staff, comfortable rooms, and clean facilities. We're very grateful for your business and would love to host you again here a Best Western Plus Glen Allen Inn.

My mother and children and I have been here sense Friday and when we first arrived there was coffee sticks under the bed that my 10 month old found, pee on the toilet and pubic hair in bath tub. I cleaned it myself because I've done house keeping so I cleaned it because I'm here to get married so I have alot to do then wait on the rude people that seem to be all in Virginia with attitude to take there time to act like they care. Also when we first arrived I walked in and the woman with dreads gave me a look and looked back down without a welcome or anything I had to say I'm here for a reservation and even then I got a very rude look like she didn't want to help. I didn't get a welcoming or anything. I've stayed here once before and everything was ok but still there was attitude. I made a review on the actual website and I got told that they can recommend me some place else then fixing there own problems. If you ask me this ia not a place that cares about there rating or customer satisfaction if there just going to send you some where else and not handle a issue.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Ashleigh, Thank you for taking the time to share your feedback and concerns with us. It is our goal to provide our guests with clean and comfortable accommodations, and we apologize that your experience has not quite been what you expected. We appreciate your constructive comments regarding the facilities and service you received, and we will use your review to continually improve the guest services we offer. Congratulations on your nuptials, and we hope you will consider returning in the future so we can provide you with the excellent stay you deserve.

Awesome hotel for people who want to get breakfast included with the room price. I had large group and it was great to save money and have breakfast provided. Only about 15 minutes from downtown Richmond and close to breweries in the area.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Wesley, It is fantastic that your group enjoyed your stay with us and appreciated our scrumptious breakfast. Also, we are pleased to know you found our location convenient to downtown and the breweries. Should your travels bring you back to the Richmond area, we hope you chose to stay with us again.

The hotel was clean. The room was comfortable. We didn't have enough towels and wash clothes. The gym equipment was broken and not working. The fire alarm went off. We were not evacusted instead were told to go back to our rooms.The toilet was clogged.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We very much appreciate you taking a moment to share your feedback. Both your positive and constructive insight is invaluable as we work to deliver a superior guest experience. Although we are delighted to hear that our accommodations were clean and comfortable, we apologize for the several inconveniences that you detailed. For any issues such as those that you encountered in your bathroom, we do ask that you reach out to us directly here at the front desk. We are ready to help! Should your travels bring you back to the area, we would love the opportunity to make it up to you with a superior stay. Consider us again!

The room was a little dated but clean. The bed was very comfortable the breakfast area was very clean and the food offered was fresh . He pool was a little small but it seemed nobody was using it while we were there, so we had it all to ourselves but was very clean

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Family get-togethers are always fun and we're so pleased you made us a part of the experience. We're glad our clean, cozy rooms suited your needs and that you enjoyed our variety of breakfast options. It's great to hear that you had a chance to take advantage of the pool. The next time you're in the area, we invite you to stay with us again.

We stayed here form 7/12 to 7/15 and found the property to be in good repair, very clean and easily accessible from the expressway. The staff is very friendly and accommodating. My wife enjoys exercising in the pool and the pool here is outdoors, relatively small but kept clean and was in excellent condition. Our only issue was with towels for the room. You are only provided two bath towels each day and we generally have a need for 3. Hence, we had to request extra towels each day we passed the front desk. Likewise, you also have to pick up pool towels from the front desk. This was our second stay here and both times we been very pleased with the facility and staff. Their daily room rate is much better than competitors and we don't mnd driving 5 miles further for the savings.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear James, We're proud to include you among our returning guests! It's great to hear that our clean, inviting rooms and affordable rates keep you coming back to see us. We're glad our location works well for you and that you feel welcome each time you're here. However, we're sorry for any difficulty getting enough towels and we'll keep your comments in mind moving forward. The next time you're in the area, we'd be glad to host you again.

We arrived around 5:00 PM, and only one clerk was working at the front desk. She spent a lot of time with the group in front of us, getting them to sign up right there for their rewards program. With 6 people waiting in line to check in, I think she should have directed them to the web page and assisted other people instead. It was about a 10- 15 minutes wait, which is really a long time to stand in line to get registered for a hotel. The hotel itself was one of the ugliest hotels I have ever seen - garishly decorated with colors that did not match and really ugly patterned carpeting. The room was the same with turquoise walls and a deep green accent wall. The curtains had olive green, and the carpet was deep brown with golden designs on it. Just ugly, and I can't believe Best Western hired a professional interior designer to decorate this. I also can't believe someone else thought it was nicely decorated. It reminded me of something straight out of the 60's, and perhaps some people like that. The room itself was clean, except that the baseboards behind the bed look like they have not been dusted or vacuumed in a few years. The vinyl covering on the bathroom mirror frame, that made it look like metal, was peeling off and the caulking around the tub already needs to be redone. The breakfast was basic, mostly carbs, and the coffee was just brown colored water with little flavor. Overall, it was a disappointing stay for a "Plus" hotel that was really average at best. Next time we go to the Richmond area, we will spend $10 more and stay somewhere else.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Your feedback is valuable. Please accept our apologies for any delay during check-in as well as for any disappointment with the decor and breakfast selection. We'll keep your comments in mind moving forward and we hope you'll consider staying with us again in the future.

The hotel is located near highway 95 and downtown Richmond. The lobby, the hallways, the breakfast area and the rooms are nicely decorated and clean. We were very pleased with the room, however there were only two bath towels and two hand towels in the room, which for a family of four is it enough. We asked and the we were told that the hotel does not have enough towels especially when in full occupancy. We were able to get some pool towels. Also with the room, the comfort of the mattress was not there. Pillows were square, small and not good. The ice machine in third floor did not work either. The fitness center needs new equipment cause it did not work. Pool was decent, however strictly closed at 9 pm. Breakfast was also decent. For a place that looked that good, they have a lot of work to do. 3 star is generous.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Guest satisfaction is important to us so we're sorry to hear you felt your stay could have been better. We're glad our location was convenient for your trip and that our decor impressed you. However, we're sorry for any difficulty getting enough towels for your family, and we further apologize for any disappointment with the bedding. Please also accept our apologies for any issues with the gym equipment and ice machine. We'll keep your comments in mind for future improvements, and we hope you'll consider staying with us again the next time you're in town.

The room was very clean and they let us check in early. We stayed for one night. The breakfast was good. The staff was friendly. The breakfast room was full so I grabbed some food to take back to my room. A staff member helped me by giving me a tray. Each employee of this hotel that I talked to was kind and courteous. I highly recommend this hotel.

The room was comfortable with fridge and Microwave. We had trouble logging on to their internet with our phones. The reception were no help and told us to ring an outside number for help. We rang them and they got us connected from their end. We had a squeaky bathroom door and told reception and when we returned in the afternoon we were told that they had nothing to stop the noise. What a joke the shops are open today and not from the Hotel. Breakfast was good except for the staff in charge yelling at a guest for doing the wrong thing with the Waffle Machine. This is a Best Western Plus Hotel and we have had better service at other Best Western Hotels around USA, Europe and Asia. Would not recommend this Hotel to stay. Have been a Gold/Diamond member with Best Western for 8 years now and this is how they have treated us.

I booked my 2 nights thru the Best Western app. We chose this hotel over another hotel we usually stay at in this area. The app said it was a pet friendly, which it is. What they don't tell you is that they charge $20 a pet each night. So I ended up spending $80 in pet fees for a room that was $80 and change each night. The only reason I didn't walk out and go to my usual hotel is cause I was checking in at 1230 am. It should state in the hotel description that you will be gouged $$ in pet fees. The room was nice enough and the man working the desk was nice.

BestWesternHotels, Corporate at Best Western Plus Glen Allen Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

This hotel far exceeded my expectations. The room was large, the staff was very friendly, very pet friendly and the pool area is great. I would highly recommend this hotel for people wanting to enjoy the Richmond area.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Heather, Words can't express how much your glowing review and recommendation means to us, thank you! From our spacious rooms and dedicated team to our relaxing pool area and love for pets, we are overjoyed that we exceeded your expectations, and will make sure that we remain consistent with every future visit. On behalf of our team here at Best Western Plus Glen Allen Inn, thank you again and see you soon!

I was in town for my daughters graduation and decided to stay here. We upgraded to the Jacuzzi suite -added bubbles and had the time of our lives. Upon leaving I realized that I had left my cellphone. I spoke with an awesome gentle “Sunny” who mailed my phone to me the next day. A highly impressed Great stay!!!

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Rachel, First of all, congratulations to your daughter on such a life-changing event, and thank you for allowing us to share a little part in it! We are thrilled you had such a fantastic time and that you loved your jacuzzi suite. Exceptional customer service is always at our forefront, and we are so happy that Sunny was able to retrieve your phone and send it to you. We wish your daughter the best in her future endeavors and come back for an even more impressive stay the next time around!

We were driving a car back to NY from Atlanta and needed a place to sleep for one night. The room was clean, comfortable and amenities served the purpose. Keith at the concierge was helpful, pleasant and friendly.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Judith, It was our pleasure to provide you with a clean, comfortable place to rest during your road trip. Our staff works hard to ensure all our guests feel welcome and Keith will be proud you mentioned him. If you find yourself back in the area, we'd be happy to host you again.

we arrived at this hotel after a long drive from florida. The woman at the front desk was very friendly and put us in room 209. Upon entering the room I noticed that the sheer curtains were torn and two of the three chairs had stains on them. Because we were exhausted and the bed linens were clean, we decided to stay. It was after 11:00 pm and we were sitting on the couch watching tv when we noticed a bug crawling up the wall. within minutes there were bugs literally crawling out of the woodwork and up the wall. I wanted to leave the hotel but my husband went to the front desk and they changed our room. It seems that the manager, Mr. Patel, is never there. We have called repeatedly and left messages for him, but he has never returned our calls or addressed this issue with us. I would never stay here again.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for notifying us of your concerns. We would like to take this opportunity to again apologize for the discomforts that you described. Although we were able to change your room, what you experienced is unacceptable, and we will conduct a thorough review of the accommodation. As many happy guests can attest to, we are capable of much better and ask that you reconsider visiting with us again.

We stayed one night in this hotel and we had 80 rooms rented. There was drug dealing going on the 4th floor. The 4th floor smelled like marijuana and there was steady traffic in and out of room 412 and two other rooms. We let management know about it and they did nothing. I'm pretty sure some of the ladies that were working that night were in on the drug dealing because after we complained about the smell the occupants had a spray bottle of cleaner that was given to them by the ladies at the front desk. I will never stay at this hotel again.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We apologize that you had less than a positive experience with us during your recent stay. We appreciate you bringing this to our attention, and we will look into the matter as we do not condone any sort of illegal activity conducted by guests or staff. Please contact us directly to discuss the matter in more detail should you feel the need to do so. Also, we hope you will reconsider staying with us again in the future since this is not typical for our location.

During our stay in May 2018, the hotel pool was closed for fence repairs, and we did not find this out until after check-in. If you plan on swimming, verify that this pool is back open before booking! Some staff were not as considerate as we would have preferred, calling to tell us to keep our toddler daughter from running in the room (again, no pool that we had planned to use), even though this was mid-day and our room was not over a guest room.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thanks for your feedback on your recent stay. We're sorry to hear that our temporary pool repairs were an inconvenience, and we apologize if any of our staff were anything less than considerate. We ask our guests to contact us directly if they have any issues during or after their stay so that we may resolve them and provide the very excellent service they deserve. Again, we regret that your stay was not as enjoyable as you were hoping for. and we would love if you'll consider staying with us again in the future for an improved experience.

This property uses "United Solution" internet service which reminds me of what hotel internet used to be like 15 years ago. You have to call 800-574-6381, go round and round for 30 minutes with customer-support (who are difficult to understand), and finally they "reboot the device" which sort of fixes the problem. Or you can simply refresh the login page somewhere between 40 to 50 times, which is easier. Nobody else seemed to have this problem, according to Astrid at the front desk. We had two win-10 laptops and three android devices, all with the identical problem. according to United Solutions, all five devices must have "bad drivers" even all five devices work fine in all other hotels. Bizz the front desk clerk at night is sympathetic but of course, there is little they can do, since this choice of internet services is above their pay grade. Bizz was very nice about it, and i really wish i could say the same of Astrid, the morning woman. She was very hostile to me as I was checking out.

It is not easy to find a pet friendly inn and this one was billed as such and lived up to that promise. pet fee at the time is 20 $ which is ok. The breakfast was impressive with a wide range of hot and cold choices. The room was clean and like the walk in shower.

We were in Richmond for a Business Expo. The price was competitive In comparison to some other hotels in the area. Very good breakfast. Hallways and rooms were relatively clean but needing upgrades . ?

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We hope your Business Expo in Richmond went well! Thanks for choosing us to be your host and leaving us with a helpful review. We're glad to read that you enjoyed our great breakfast options and found our hotel to be a good value. We work hard to ensure that our facilities are welcoming for all guests, and we love knowing that we were able to provide you with a clean environment. We appreciate your constructive comments about upgrades and will pass that along to our team. We're very grateful for having the chance to serve you and we hope to see you again soon.

This was a late night decision, having driven and toured points of interest all day, and having a natural tendency to stay at Best Western's whenever possible. Our late check-in was handled without difficulty, and our room was up to the usual BW standards. The HVAC system was adequate and quiet, the room was ample in size, all the appliances worked perfectly, and the beds were very welcoming. In the morning, the breakfast included items sufficient to satisfy every taste. Chalk up another plus for Best Western!

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Donald, We know how important it is to have a comfortable and relaxing place to stay after a long day of exploration, and we are thrilled to have been able to provide such a place for you. We appreciate learning that our team was able to get you quickly settled into your quiet and comfortable room so that you could get the rest that you were looking for. It is also wonderful to read that your adventures the following day started on the right foot with our complimentary breakfast. We hope that you will continue to choose Best Western when traveling and hope our property will once again make your list!

I can't imagine that you'll get a better deal than this. We drove through Richmond on our way north so that we could hit DC after rush hour. Picked this property because it was perfectly situated. The desk clerk was very cordial and helpful. We asked for an accessible room and were assigned a 3rd floor room. It's the nicest and most functional accessible room we've ever seen. The tub has a seat that folds up - the shower is moveable on a post. Many many bars!! The only complaint I would have is low water pressure - but it was ok. Nice big TV - not sure how big but maybe 40"?? The bed was comfortable to me - I slept like a log! I just can't imagine that you'll find a better deal than this. Clean, almost new, well kept and cordial personnel. The breakfast is included hot and cold. Nothing special there but hey! - saves the cost of a restaurant meal. So if you're looking for a comfortable, clean, attractive hotel you won't be at this BW.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Mary, How wonderful to hear that our accessible rooms were the best you've stayed in! Our friendly staff was happy to answer all your questions and ensure you had everything you needed for a pleasant visit. We're glad you slept well and that our breakfast selection helped get your day off to a great start. If you find yourself back in the area, we'd be honored to host you again at Best Western Plus Glen Allen Inn.

We stay here twice a year coming and going NY to Fl. Seasoned world travelers know whats important and what is trivial. Check in and out is efficient and friendly. Grounds clean and well kept even on backside entrances. Interior common areas are clean, well lite and modern. Breakfast is hot and plentiful. Attendant is the same person for several yrs. Room is kept clean and food is always replenished. The room. This time 108. Massive, mobility enhanced. Kitchen with apt size fridge and dining table. Bathroom very large with all mobility needs covered. Towels fresh and thick. Carpet clean and well kept. Decor modern and tasteful. Bed clean and crisp. Extremely comfy with plenty of pillows. Tv plenty of channels good pic. Had dome problems with WIFI maybe distance from hub so I switched to my own data. Very quiet even with the presence of construction workerd staying at inn Very very nice. Cleanliness and maintenance are the key to this inn. Keep up the good work. I am sure you have many repeat customers who except this type of quality and you do deliver.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Nothing makes our team happier than to see familiar faces come back to stay with us here at Best Western Plus Glen Allen Inn. We are delighted that you depend on us for an exceptional stay everytime you visit the Glen Allen area. By the same token, it is fabulous to hear that you appreciate our scrumptious breakfast and impeccable grounds. Please accept our apology that you had an issue with our Wi-Fi signal. Our team is always here to help in any way we can during your stay. We are looking forward to your next visit with us. Come back soon!

If you are looking for an hotel experience this is not the place. The hotel overlooks Route 1. Think that $115 + taxes for a one night stay is overpriced. Breakfast is the normal junk that all these types of hotels. Nothing is served fresh. The room was clean, but the air conditioning had a rumble.

Good, clean facility, friendly staff, good rooms, well appointed, quiet, hot breakfast with juice, cereals and fruit. Good way to start the day of NASCAR Racing. With the track only one exit down I-95 and an easy 6.5 miles. Overall, great place to stay, with restaurants in close proximity.

Very satisfied w our overnight stay, decent breakfast nice bed n room. Bath could have been bigger but was ok. Friendly late night check in girl. We will make this our return trip from Fla stay from now on.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We appreciate you reaching out regarding your recent experience with us at the Best Western Glen Allen Inn! Our friendly staff strives to make sure that each and every guest enjoys a clean, comfortable, and relaxing visit. We're also glad your accommodations met your expectations and appreciate your feedback regarding the bath. We look forward to seeing you again next time you come through the area!

We stayed here last year and due to the cleanliness, staff and pet friendly there was no doubt we would be returning. Beds are comfortable, no issues with anything in the room. It was quiet, well lit exterior.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Charlie, We're proud to include you among our returning guests. It's great to hear that our clean, cozy rooms and friendly staff keep you coming back to stay with us. Thank you for sharing how much you appreciated the quiet accommodations and safely lit exterior. We look forward to seeing you again soon.

Booked a two queen bed room for two people for two nights. Lady at the front desk was rude and treated me less than nice. When we asked for extra towels/shampoo/body wash the lady got quite rude and told my friend “we don't have body wash” my friend then had to specify the “body wash bar” and she gave her one. She was told to go to someone else for more towels and when she asked the lady didn't say one word and forcefully handed her more towels. Overall it's an extremely rude staff.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Randall, Feedback from our guests is always appreciated as it helps us improve for future visits. Please accept our apologies for any perceived rudeness from our staff. We want all our guests to feel welcome and we'll speak with the individuals in question. If your travels bring you back to town, we'd appreciate the chance to offer you more welcoming accommodations in the future.

Check in staff was welcoming and fun. We arrived late, but luckily they had a room available. The Bed was comfortable and breakfast was a great way to start a day of driving. Rate was good. The room was actually very large. We will definitely stay here again.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Mabel, Thanks so much for your five-star review; we appreciate it! It's great to hear your stay at Best Western Plus Glen Allen Inn was a fabulous experience with welcoming check-in staff, comfortable beds, and a delicious breakfast to start the day. Our team is excited to welcome you back when travels bring you back our way!

Booked online and room was ready upon arrival. The desk clerk was very efficient. The room was very clean and the beds were comfortable. There was a very good line up of TV channels. Breakfast was fair due to fried eggs instead of scrambled. Biscuits were fresh and gravy was tasty. I would definitely recommend this properly.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We appreciate you choosing to stay at the Best Western Plus Glen Allen Inn during your recent travels. It thrills us to hear that your reservation and check-in process was smooth and simple. Our amazing staff strives to ensure that each guest enjoys a clean, comfortable, and relaxing visit with us, and we're happy that you found your accommodations to meet your expectations. Thank you for your feedback! Come back soon.

Needed a chance to getaway from the ids and have a quiet and romantic time with the misses, so I booked a room at Best Western and enjoyed the moment. the room was clean and smoke free, beds was comfortable and the Front Desk Clerk was extremely helpful. I will most likely do it again at Best Western.

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for getting away with us here at Best Western Plus Glen Allen Inn! We are delighted to read that you had a refreshing and rejuvenating time. Our clean, cozy rooms and welcoming service are the foundation of our guest experience. We can't wait to see you again!

The rooms are very clean, the hotel nice. The hot breakfast is a welcome addition as well as hot coffee or tea all day. The only real complaint is that the beds are very hard. Other than that everything else was wonderful. The rooms are big with plenty of room (there were 3 adults in the room). Everything was clean. The common areas were well kept & nicely decorated. The front desk person, Carol, is a true gem with a great customer service spirit - super nice lady!

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Donna, Thank you for stopping by! Your warm and complimentary review brightens our day. Hearing that you had a clean, cozy visit and felt right at home is a joy for everyone here at Best Western Plus Glen Allen Inn. Carol, in particular, is thrilled with your recognition! Come back soon.

Clean, comfortable and affordable. Very nice staff, very accommodating. It was wonderful that breakfast was included, and was actually very good! I would definitely recommend this location, and would not hesitate to to stay here again!

FrontDesk_GM, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Pahl, Road trips are such wonderful adventures and we're glad our comfortable accommodations offered you the perfect place to rest during your journey. We're so pleased our tasty breakfast options offered you a healthy start to the day. Our staff strives to ensure all guests have everything they need and will be glad you valued their efforts. If your adventures bring you back through the area, we'd be pleased to host you again at Best Western Plus Glen Allen Inn.

My husband and I always stay at this hotel when passing through Richmond on our way to hike for the weekend. It's a great Best Western and we have no complaints. Like always, for Best Westerns, the breakfast is great. The rooms are nice. The staff is friendly. The last time we passed through we had our dogs with us which was no problem for the hotel and we were placed in a nice dog friendly room on the first floor. There isn't a ton of bathroom space for the dogs outside the hotel, but there is enough. It's a Best Western which we tend to equate with quality and we are never disappointed at this hotel.

Never go here!! Immediately upon entering the room, noticed stained and dirty bedding covered with body hair on not only my bed but my child's intended bed as well. When I complained to the front desl and the maid arrived to change the sheets, she argued with me claiming they were clean before calling me a slur in Spanish before relenting and changing bedding. She only relented and changed the bedding after I spoke to her in Spanish making her aware I am fluent. At breakfast the next morning, the male attendant yelled at me across the dining area when I had trouble with their waffle iron instead of walking up to me and showing me how operate it. Had noisy young neighbors under the age of 18 that were next door to us screaming and yelling all hours of the night. When we finally called the front desk at 10:45 PM to complain, they suggested we call the room and speak to the occupants (these minors) ourselves!?? After we left, I noticed that my ring was left in the room and not on my hand, which is entirely my fault. Called the front desk and the woman who answered said she would contact the maid and ask about it and put me on hold. Of course, the maid claimed she never had seen it as it was the very same maid who called me that racial slur and did not want to change our dirty stained sheets from the first day we arrived. Lady at front desk said that the maid didn't find it and that was that. We even drove back anyway to look through the room ourselves. The room had been changed and reset. The maid of course "never saw" the ring. WORST HOTEL EXPERIENCE EVER. Do not come here unless you want dirty rooms with lazy lying maids who steal your property to take care of your rooms. Absolutely zero customer service or professionalism. None. Will not come back and I encourage others to not use this hotel as well.

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent experience with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements with our housekeeping departments to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

The hotels are always very clean. The staff members go out of their way to help me. For example, the last time I stayed here, I was struggling to haul my suitcase while pushing my walker when one of the cleaning women came and said," Here let me help." That kind of friendly attitude is what I experience at all of the Best Western Hotels.

Needed a place to stay when our heat went out. We had stayed there once before, so it was our first choice. Just 5 minutes from our house. It was a good stay. I have no complaints. Breakfast was ok. The guy working the breakfast was excellent!

Very clean hotel, fast internet for work or browsing, complimentary hot/cold breakfast, near several stores and mall around makes this hotel a very good choice if staying in Virginia. We stayed here on our way to New York and absolutely no regret. We'll stay here again if have the chance. Only thing I'd recommend the administrator is to check the HVAC as the fan makes a weird noise once in a while

We stay at this hotel regularly on our NY to Fl route. Room 110 has been consistently clean, fresh crisp linens, bathroom spotless. Towels plentiful and thick. Beds super comfy. The grounds are well kept. We cannot tolerate dirty grounds or unkept exteriors especially at back or side exits. This is well kept. Carol at the front desk is superior. Friendly and professional. Always. Breakfast good, hot plentiful. The man in the breakfast room does an excellent job. Now the not so good. The carpets are filthy. I dropped a spot of toothpaste on the carpet and went to wash it up. The rag was black. I mean black. Now the awful. The semi sheer curtains stood out as soon as we unlocked the door. They were filthy trash. This did NOT just happen. This is from months and months. Over the AC unit. Yes windows and AC units get condensation. Drapes get damp sitting on the ledge. It happens. No problem but to hsve it happen and for housekeeping to neglect changing the drapes OR getting them down and a good washing with a good stain or rust remover. OR go buy a pair of 7.99 semi sheers at the local "mart" until you can order new! No excuses. None. Housekeeping was negligent and lazy on this one. Carol offered another room but it was not necessary for this type of issue. I hope this hotel is not starting to go downhill. We look foreward to it. Will try again on return in the Spring and we'll see if it takes these things seriously.

We needed to find a motel that was affordable serve a hearty breakfast and be convenient to downtown Richmond. The Best Western in Glen Allen fit all those criteria. The staff was very helpful and friendly.

Hotel is old and in need of a complete overhaul. Our room wasn't even cleaned the day we were there. We got back to the room at 11:30 pm and the room hadn't been touched but we were too tired to complain.

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent experience with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements with our housekeeping department to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Plus

Had a great 7 day stay. It was quiet, comfortable, clean. Staff very friendly and helpful. I would recommend this hotel to anyone. This particular hotel is relative new so I hope that in the days, weeks, and months to come they continue to offer the same quality of comfortable and service. Being a senior citizen who is still working part-time......value and service are very important.

Had a great time with my boyfriend. I was pleased to see how clean the hotel was upon entry. Nice decor as well. The lobby looks like it had some renovations including the room. Room was clean and very spacious. Microwave and fridge available. All staff were very friendly. Simple breakfast was available, the staff member handling breakfast was very attentive to cleaning up as people used items and also left tables, he also made sure no food was completely gone prior to refill. Very impressive. Overall had no concerns, enjoyed my stay other than noisy folks above us our last night. Suprisingly the walls are fairly thick not alot of feedback noise from other rooms. I would highly recommend and will be returning if needed.

Adequate accommodations at a good price. Nice clean room and comfortable bed with all the usual amenities. The breakfast area is clean and well stocked and has a nice breakfast offering. Not enough pillows or towels and I was given a hard time when asking for an additional blanket.

We were traveling with our pet so our choice of hotels is somewhat limited but Best Western has always had a good reputation. When you travel with a pet you also get the"pet" room. Consequently you tailor your expectations accordingly. The good:. Room was clean, beds and pillows were comfortable, staff were excellent especially the evening guy Biz, it was quiet and the price was right. The bad: The room phone never worked despite Biz's efforts, there was no hair dryer, and we had two small bottles of conditioner but no shampoo. You get what pay for. A clean no frills place to stay. I still need a hair dryer, shampoo and a room phone that works.

This hotel is fantastic. It has a nice indoor heated pool and hot tub, fitness room and breakfast room that doubles in the evening for treats and coffee. We would strongly recommend this hotel for its amenities, friendly and competent staff and value for the money spent.

Motel is just north of Richmond, a bit tricky to find from I-95 in the dark without a mobile map app...strong wifi, good breakfast, friendly staff...excellent value for the price...I had to leave my previous motel choice after one hour, because wifi was no good...it was excellent here...

Motel is old and grungy. telephone didn't work. Curatains had brown stains all along bottom. beds uncomfortable. No cleaning service. Breakfast good. Staff was friendly and accommodating. Convenient location.

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent experience with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements with our housekeeping and maintenance departments to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. Carol

Everything about this hotel experience exceeded our expectations. We recommend this hotel to anyone. Staff was super helpful, breakfast was great, very clean. Our only suggestion would be to have bigger pillows.

Most of the trip we were with my daughter and her family...only slept there. Room smelled of smoke when we arrived. I should have told someone but since we were only there for a few hours on Friday and Saturday and checked out at 5:30am on Sunday, I didn't. No one came in to clean the room or make the bed the whole time we were there. We tried to watch TV when we were there but the reception was terrible. On Monday when I checked my bank records I noticed that there was a $250. charge to my account. I called them and they said that it was a cleaning fee because room smelled of smoke. I said that I wanted to speak to a supervisor. He was not in but she would give him a message to call me. I gave her my cell number and to this date 1/2/2017 he has yet to call. I called my bank right away to stop payment. They said that I had to wait for draft to go through after which I could dispute the charge, which I did. I called the hotel again to tell them that I did. They probably do this to most of their guest and most of whom don't know or don't complain. DO NOT stay there!!!

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
I am so sorry you were disappointed with your recent stay with us. Please never hesitate to let us know of any problems with your room as we will gladly move you to a different one. I wish we had known of the situation so we would not find you at fault, when it was the guest before you that created the problem. I will be glad to reimburse you for that fee, if your bank has not done so already. I have unavailable and I apologize for not contacting you sooner. Please accept my sincere apology for any problems caused. We do strive to give the best customer service possible in any situation. Carol

Disgustingly moldy bathtub. Bad tv. Lumpy pillows. Dark dingy hallways. Non-functioning sockets. Less-than-full "full breakfast". All this at a supposedly "Premium" Best Western Plus property. We paid a premium price for the equivalent of a below-average EconoLodge.

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for your comments concerning your stay. We appreciate your taking the time to write and hope you will accept our apologies for any inconvenience you experienced. We have investigated your comments will take steps with our maintenance department to ensure that the problems you experienced do not happen again. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Carol

You get what you pay for. The staff went out of their way to let us know they were not happy that we booked through a third party site. There was an issue with our reservation and they went out of their way NOT TO RESOLVE it. The breakfast was a very small step above "continental" and not very good. Scrambled eggs, sausage and waffles were the hot items the morning we were there. Everything else were typical hotel continental breakfast items. The rooms were clean and tidy although the hair dryer in our room had the back broken off so the interior fan was exposed and very dangerous. It also seemed to have a short in it and only turned on about half the time. The hotel did seem to offer "express check-out" which was nothing more than an empty front desk that had a fish bowl with a 3 x 5 card for your room key that said Express Check out.

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for your comments concerning your stay. We appreciate your taking the time to write and hope you will accept our apologies for any inconvenience you experienced. We have investigated your comments will take steps with our front desk and maintenance departments to ensure that the problems you experienced do not happen again. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Carol

Avoid at all Cost - terrible rooms, noise all night long. Many of hotels in the area to choose one - CHOOSE ANOTHER PLACE TO STAY - any other hotel would be better than this - should have slept in my car; at least I would have gotten some sleep

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent experience with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

Good value for price. Would definitely stay here again. Have stayed here at least 3 times over the last year. Have never had a problem or been disappointed. Rooms are large, clean and well maintained.

We stayed here on Saturday night My wife went to a concert at the Richmond coliseum .The hotel in general was ok. We stayed on the 3rd floor and the carpet in the hall was discusting.The room was neat and very clean.The breakfast area was good not a bad breakfast ive had worse. The staff were pleasent although a mob scene when we got there.very buzy we went and did other things and checked in later

Unbelievably bad experience. I am a frequent traveler. I rarely stay at Best Westerns but this was one of the only hotels in the area with a vacancy. I have never encountered such a rude desk clerk. Now I know why they were the only hotel with a vacancy. Smart people know not to stay here. If I could give them a zero star rating I would.

bwglenallen, Guest Relations Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for your comments concerning your stay. We appreciate your taking the time to write and hope you will accept our apologies for any inconvenience you experienced. We have investigated your comments will take steps to ensure that the problems you experienced do not happen again. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. -Carol

This was a safe, well lite, good breakfast place close to our meeting place. My Mom and I were low maintenance clients who desired a clean and safe hotel close to the church we were attending. We desired a nice breakfast, clean room and friendly/helpful staff. We were not disappointed :)

The reviews were good and we needed a pet friendly property. My expectations were low though, as I usually choose Marriott properties, but I wanted to spend less for this one night. I was pleasantly surprised on all accounts. The part of town it's in is a bit disconcerting, but this property stood out as an exception.

Clean, the staff is great. Bed slept well. Would stay here again if in the area. Breakfast was good, the same as all others for breakfast. The woman at the front desk was wonderful when we checked in. She made us feel very welcome. Hotel was quiet and comfortable.

The room smelled like cigarette smoke. It was a "nonsmoking" room. The desk clerk was outside on their cell phone smoking a cigarette while I waited at the front desk to check in while they finished. I was in the room less than 12 hours and my clothes smelled like smoke when I left. It was late when I checked in and I left early in the morning so I didn't try to change rooms. I doubt I would have been accommodated so I just sucked it up. What was a little funny was I had to sign something saying I wouldn't smoke in the room or have a pet. Ha!

bwglenallen, Front Office Manager at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent experience with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. If a guest has any issues while staying with us, we try to accommodate to the best of our ability. It is unfortunate we were unaware of the condition of your room and did not have the opportunity to fix this for you. We hope you will give us another chance and stay with us again. Carol 804-266-3500

Stay here almost every month. Nice clean place with very friendly staff. Good location. Newly remodeled location. Nice pool, good for business travel. Best Western rewards are a nice perk when staying at their properties.

Absolutely loved this hotel. Very quiet location and friendly staff. We were greeted at check in with extra towels since we were staying in a jacuzzi room. Even better, we were minuets away from tons of shopping and food.

Room was lovely, hotel was clean, quiet, and staff was friendly and helpful. The fitness center was a added plus and has good equipment to get a good work out in.... The breakfast was simple, but Good....

Its not bed, not good, its just different. Originally stopped at a pet friendly hotel which was right on the highway. The lady there recommended this one, since the noise was a bit loud from the highway. This hotel was very quiet. The rooms were big and clean but of strange design with a kitchenette with no utensils and a refrig that stuck out a bit. The staff were very nice. There was a bucket in one of the side halls for a leak. The breakfast was only ok. I think you could do better. The pet fee was $20.

We were on our way to the outer banks when one of our vehicles lost brakes in Glenn allen va. We searched for motels in the area and being a Best Western Diamond member, we decided to attempt to stay there. So we called and got 4 rooms for the night. It was a great decision to stay there, nice place, good people. Thanks to all.

After a long day of unbelievable traffic on 95, we were happy to get to our hotel outside of Richmond, Va. The room was fine, outdoor swimming pool available (mostly used by children). Many nearby fast food and restaurants were available.

It's an alright establishment, very comfortable rooms . Problems with loud guests , maintenance issues with room, moldy smell couldn't be removed . Hotel way overpriced in my eyes to be having so many problems. Kept getting asked if I was checking out everyday and other guests were never asked while eating breakfast.

BestWesternHotels, Corporate at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Stopped here on our way down to the outerbanks. We booked through hotels.com and checked in a little after 2am. The man at the front desk told us they aren't supposed to take any bookings after midnight, but since we already paid he adjusted some things in hos computer and let us stay, thank goodness. Our room was tidy, but could definitely been cleaned better. Mold around the tub grouting, yellow stuff neat the toilet lid hinges (gross) we found a hair on our "clean" bedsheets bit at 2:30 am all we wanted to do was sleep. The breakfast was decent, eggs, sausage, waffle maker, bagels, muffins, cereal, fruit, oatmeal & yogurt. So enough to get a bite to eat before going back on the road. For the price we paid it was what it was.

This hotel has HUGE rooms, as well as a pool. My wife and I were happy with the staff as well. Plus, it's just a short drive to downtown Richmond, which is great! We would definitely stay here next time we are in town.

Looking for an affordable place to stay. Got what we paid for. The hotel needs lots of updating. Front entrance doesn't represent the rooms. Carpeting and walls looks like someone with NO taste chose the decor! Easy place to find, just a little rough around the edges.

easy to get to, reasonable rates, and clean hotel. Safe area and nice place to stay while visiting kids. Will definitely use again when passing through. Bed is not as soft as I like but wife really liked it.

Only stayed here one night, was fine for that, don't think I would stay there for a longer stay. The price was reasonable, and I like to stay at chain hotels where they at least strive to rectify any problems, none experienced here.

This hotel is great. The staff was very friendly and accommodating. Made sure we had a room on the first floor so we didn't have to go up and down the stairs with our dogs. Even recommended a great pizza place nearby. Continental breakfast was fantastic.

We spent two nights here. The desk staff and housekeeping were very nice and helpful. The room was clean and everything worked well. The pool was very well maintained, and a nice respite from the heat when we were in the area. Free breakfast definitely met our needs. All in all, it was a good stay at a very reasonable price.

I was driving from Georgia to New York, so I stopped at this hotel to spend the night before my last leg of the trip. I had no plans to explore downtown Richmond, but this hotel didn't seem too far away from the city, so it could be a good option for someone who needs something cheap and convenient. However, the hotel is in a bit of an odd area, and I wouldn't really want to be out and around it at night (mainly because it felt kind of secluded). Check in was easy, the room was nice enough, but, there was a stain on one of the pillows and on a towel. I didn't tell management about it because I was only going to be there for a few hours for sleep. Breakfast is subpar at best, and inedible at worse. There was apples and oranges, sausage and eggs, bagels and bread, a waffle maker, and cereal. It was a seemingly varied spread, however, the sausage and the "eggs" were terribly bland and definitely tasted like a manufactured product. I toasted a bagel for a egg and sausage sandwich and I couldn't even finish it. All in all, this is a fine hotel for a quick stay, and with the Hotel Tonight deal, the price is good.

I tried calling the Best Western @ 804-266-3500 several times around 1:45 pm on July 2, 2017 to let someone be aware that we would be checking in late, as we were at Kings Dominion. After 5 times of trying to call the hotel unsuccessfully, I found the Best Western 1-800 number via internet and informed the operator of my situation. She was able to notate on my account that we would be checking in late that evening. We got to the hotel around 11 pm and were checked into room 216. We saw one of the beds had several pieces of hair under the pillows. I called and notified the front desk, in which we were relocated to room 316. The man informed me to email to inform management about the issue with the room. In room 316 there were additional issues, in which I informed the front desk about and the man informed me to include these additional issues into this email. -Someone ended up leaving a damp, white towel by the sink -there was several pieces of hair in the bath tub. I went to the front and asked the young man for some cleaning spray to clean the tub before we took our showers. -as we were leaving to take the hotel cart to the front, we noticed a bug above the door. I killed it and took it to the front to inform the front desk attendant. -The chair had some stains in it My husband and I had recently stayed in the Best Western Plus in New Orleans and enjoyed 5 beautiful days there. We had never stayed at a Best Western before but that's when we decided our family would start using Best Western moving forward because we had such a great experience with the staff and hotel cleanliness there. When we checked out, there was no one at the front desk but they had a glass jar with a hand written sign where you could drop off your room key. I have reservations for another Best Western in Arlington, VA for July 3-5, 2017. I am a bit skeptical on using Best Western for my family moving forward and do not plan to return to this particular location in Glen Allen, Virginia. Truly if it had not been so late (11 pm) in the evening, especially after spending an entire day at Kings Dominion, I would have left and stayed at another hotel. My family means everything to me and I hope you understand my frustration with my experience at this Best Western location.

BestWesternHotels, Corporate at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Nice clean hotel with friendly staff. Would definitely stay here again! Breakfast was picked over when I went down around 8:45 but if that's the only complaint then I'm fine with it! Nicer than I expected for the price!

Excellent front desk. Rooms were a bit dated, but everything was clean and functioning. Parking lot is not huge. Breakfast area was nice,and free breakfast had enough variety for everyone. Would stay there again next time in town.

This is a good clean pet friendly motel with plenty of space in the room. The Motel is convenient to interstate 95, but in a quiet area. There is plenty of green areas to walk your dog, The staff is friendly and helpful.

Basic hotel, very solid experiences here (we stay here about 4-5 times a year). Location is great for highways, getting to South/Central VA or going North to DC., etc. Location to nearby shopping centers is not easily visible, but great food is found with in 3 miles of this location.

We were passing through the Richmond area and just needed somewhere to stay. We are not familiar with the area and found it a bit hard to find, and were underwhelmed with the room-it felt a bit damp. The lobby and breakfast areas were especially nice and it felt like the rooms didn't get an upgrade in the same way those did.

I thought that BW Plus would be equivalent to hotels like Hampton, Fairfield, and HIE. It was similar in shape, amenities and was OK overall but I would pick one of the others if given a choice. The answer I got about getting a late checkout was the crowning blow- $10 an hour added to your bill PER HOUR after 11am. Kinda summarized the whole experience!

I was disappointed in the property -- the phone didn't work -- and it wasn't fixed -- when I complained again, in the morning, I was told it was locked -- seems that the hotel expects people who stay there not to be too honest.

BestWesternHotels, Corporate at Best Western Plus Glen Allen Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Hotel was very clean. Front desk was extremely polite and welcoming. Location of hotel was very convenient - close to gas stations, restaurants and shopping. Plus easy on and off of interstate. Would definitely stay here again when traveling through the area.

Housekeep besides Joanne sucked. Front desk ladies were really nice and helpful. The pool was not ready yet but they were working on it when I left. Chris did the breakfast and was really nice. Avoid the first or second floor housekeeping they don't care

An always "MUST STAY" when traveling on I-95. A very well-run clean, convenient, welcoming, stop after a day of tense heavy traffic driving on that crazy stretch of I-95 North OR South Bound. Greeted by a very pleasant Astrid-as nice as the flower. And as far as GM Pateek, a man who always takes care of any concerns and is a genuinely involved and understanding pleasure to interact with....a definite PLUS for this Best Western Plus property.

This hotel was very clean,ans had very comfortable beds loved that it was easy access to the highway gas station was also very close everyone working there was very pleasant and they had a lot to offer at breakfast, from eggs, sausage, cereal yogurt and muffins,

This motel I stayed in a few times over a few years . I have been very happy with my stay . The staff are so friendly and helpful The manager is so nice , remembers your name every time you see her. Price for your stay must be the cheapest around Breakfast is excellent also .

I'd find another hotel to stay at until they learn to respect CLC guests. We deserve our points. We also should be allowed to have a King size bed instead of 2 queens. The AC didn't work well enough, the beds were hard, it is showing it's age, housekeeping needs to do a much better job, lots of dust on the lamp, food still in the room I first checked into, pillows in floor in the 2nd room, internet was sketchy and not fast enough, front desk was rude, the maid was the friendliest staff member there. And it's spring time--people want to gather outside--there was NOWHERE to sit outside at all. I'd go elsewhere until improvements are made and they find friendly staff and make improvements.

On returning home to another state my son realized he left his computer charger plugged into the wall of the room. We called repeatedly at night and after hrs of trying someone at the desk finally answered the phone: no charger turned in. Called again next day: no charger turned in. We know it was left in the room. Disappointing and we won't stay at BW again.

Though this hotel is not right off the interstate, it is well worth the extra few minutes it takes to get there. The rooms are clean and comfortable and of a nice size, especially if you are staying more than one night. The staff is pleasant, with a good atmosphere. The price was good for the area, and we got an additional discount for staying more than one night. (In our case 4 nights.) which made it excellent. I would not hesitate to stay here again.

Rooms are okay, good size. No hot water the whole weekend for showers. No housekeeping the whole weekend in many of the rooms including ours. Had to go to front desk to get your own towels. No communications from hotel regarding hot water issues. Large soccer tournament over the weekend. Hotel was full and everyone felt the same about the hotel. Very poor hospitality and still charges full rate. I've never been to a hotel where you never got housekeeping.

hotel was very clean and staff very friendly. the breakfast bar was great, everything was hot and delicious. Would recommend this hotel to my friends and family. room was very neat and clean. Microwave and refrigerator came in very handy.

It was nice to find a room at such a reasonable price at 1am without a reservation. Not fancy but very clean and we were in a super large room with a kitchen. Free breakfast offerings were the normal but we were able to eat on our low carb diet. Good service as well.

The Glen Allen Inn is an upgrade from the regular Best Western, and offers larger rooms and a more varied breakfast. The road well traveled along the I-95 corridor allows for many choices in the Motel business. I have found that the Plus motels are more likely to be satisfying and this was no exception. In all fairness, this stay was paid for in Best Western reward points as I use my membership to the fullest.

TERRIBLE. Problem with the front desk person.- rude, argumentative, and threatening. We confirmed a double room through Expedia but were given one bed and a sofa bed. When we opened the sofa bed we were totally disgusted. The mattress was stained with what looked like a large diarrhea stain. I complained that evening and was offered no solution- same cranky front desk person. In the a.m., I attempted to speak to the front desk person (different one) but she was on the phone discussing the office printer. I emailed the hotel manager twice for a refund and to ensure the mattress was discarded with no response. I emailed customer service. They finally offered me a $50.00 travel card, which they described as a fair offer, because I “did still spend the entire evening at hotel “ Was that the point? We stayed a full night…..trust me, if we had an option to leave we would have- they refused to refund our money ( because we booked through Expedia)…so we had no other choice than to stay. We were NOT comfortable because we had to share a bed…but hey…$50 Canadian (not even the currency we used) is fair???

The staff was friendly, we checked in a little early , room was neat and clean .Breakfast was good and kept up. We wanted to shop and do amusement parks it was a central location for us, there was a mall 15min away king dominion 15 min and several restaurants 3 miles away

When entered our non-smoking room, the first thing we noticed was the odor. A call to the front desk and they immediately got us in a different one. Not a good first impression. Our second room was fine but the decor was a it dated...think turquoise blue and avocado green. The breakfast was pretty standard...unremarkable. However, the staff was friendly, our room was clean and comfortable. Fortunately, the saving grace was the reasonable price we paid.

It was nice. Clean and comfortable. Staff was friendly and helpful. Hot breakfast was good. The attendant kept it full and hot. The pool looked nice though we did not use it. It was basically quiet. Could hear walking above us but not disturbing.

We arrived at the hotel unsure of what to do about a hotel stay because Hurricane Matthew was bearing down in the state next to us and was headed our way. Then when I was checking in the hotel I found out I didn't had the reservation I thought I had made that morning. I had made the reservation for the next day. I was very anxious about having to find a hotel in the heavy rain and oncoming Matthew. The person behind the desk assured me she could make it work. She found a room and recommended we keep the reservation for the next day in case our plans changed as the hurricane changed. That was just the start of a good visit, At every turn the hotel exceeded expectations. The breakfast was outstanding and I have stayed in hotels for years. Good job.

I spent one night here with my husband, adult daughter and 2 tiny dogs while attending a family wedding at the botanical garden. I contacted the hotel several times in the weeks before the wedding about an early check-in. We drove for 7 hours and arrived at the hotel at 1PM. We were tired and needed to shower and dress for the wedding. There was one car in the ample parking lot when we arrived. My husband, an affable, easy going guy went into the office to check in. He returned a minute later and said the extremely rude desk attendant tapped her wrist and said they were way too busy to check us in before the 2PM check in time. There was not another soul in sight. So, we took a ride to Walmart and Dairy Queen and returned to Best Western around ten minutes to two. The desk attendant said she was "busy" and left us to wait the 10 minutes before allowing us access to our room. We were the only people waiting. I hurriedly prepared to shower and noticed there were only 2 towels in the bathroom. I walked the short distance to the front desk and explained that we needed another towel. This same attendant stated that the rooms are set up for 2 guests, hence 2 towels. I explained that there were 3 of us needing showers. The attendant made a show of opening many drawers and cabinets behind the desk and shrugged saying she could not find another towel for us. At this point my smile was slipping and I asked if we could have one from one of the many, many unoccupied rooms. She huffed and puffed and eventually walked the 20 steps to the supply closet a few doors from our room and angrily handed me the towel. I have never had an experience like this before. The rest of the hotel staff were warm and friendly, the hotel was spotless and we actually made it to the wedding with minutes to spare but we will never stay at the Glen Allen Best Western again!

What a pleasure to be able to say good-very good things...This is/was a real great choice after navigating some 400 miles on a crazy I-95. We needed something clean-very clean, peaceful-very peaceful, yet "reasonably" priced. This has/had it all!! AND the clincher was that the well-groomed gentleman that checked us in was, when asked was the PROPERTY GENERAL MANAGER. To make this stay A REAL PLUS, that same gentleman who checked us in was later seen running the vacuum cleaner himself. That's right a GM that leads by example It DOES make a difference!

Booked this room online and prepaid. I gave my credit card for incidentals at check in. When I checked my CC I was charged twice for the same stay. I called twice and spoke to person at the front desk. Was assured it would be taken care of. Waited two weeks and finally contacted corporate and got my refund. The room was adequate. The lock on the door did not work. We could lean against the door and it would open right up. I notified the front desk and was told "oh that's right it doesn't". Ok, so why not get it fixed or don't rent that room.

The hotel was clean and comfortable. It needs a little updating but was good enough for a short stay. For those visiting Richmond it is located about 5 miles away. A very good buy which included free breakfast and parking. Would recommend this hotel.

a pleasure to stay room was clean,bathroom was very clean and internet was very easy to use. I came there to sleep and was very tired from our trip. Was not noisy and very pleasant night stay over all.

Stayed two days in a two queen bed room. The hotel seems to be older. However, the room and the bathroom were very clean and the bed was comfortable. Breakfast was good and the attendant did a very good job at keeping everything stocked. It was a perfect hotel for our trip. Would book here again if I return to the area.

Honestly, my expectations were exceeded. This hotel had good service, the bed was comfortable, the room was clean, and the breakfast was decent. It was continental, but had sausage, eggs, and waffles as well. Pool looked nice although we didn't get in. Overall, not fancy but nice for the price

We chose this Best Western because it is a pet friendly hotel. It worked our fine for our little Yorkie. However, the front desk never notified housekeeping that we were checking out late, even tho we received clearance to do so. Also, our room key wasn't working in the laundry facility, and the daytime front desk staff was annoyed that we were having problems. It would have also been nice if the laundry facility had a coin machine since the machines were coin activate.

The people are friendly and the pool refreshing, however Housekeeping, communication between Front Desk and housekeeping, hotel supplies and breakfasts need improvements. 1. Check in and our room was not finished as no towels in bathroom. 2. Bathtub was slippery and I slipped but didn't fall. Asking for bath mat, none was available so had to use pool towel. Subsequent days, no bath mat and had to use towel or go down to front desk. 3. Breakfast was very simple, only fruit were apples and oranges. Not like the other best westerns which normally has a full array of fruit.

Room and bathroom cleanliness needs improvement. Dirt, dust and clothing behind sofa in room and dirt and debris on bathroom floor, bathtub needed scrubbing. 1 Front desk person needs to improve customer friendliness. Breakfast room manager is conscientious and friendly. Items provided are "standard."

We often stay in this area and decided to try a new hotel. And happy we are! We found the hotel staff very accommodating. The room was spacious and clean. Parking was secure. The hotel itself was quiet. The complimentary breakfast was average but plentiful. We think we found our new resting place in Glen Allen.

Nice and peaceful, good breakfast, pool, great service. Shout out to Ms Joanne, she is the best! Really enjoyed the week, would stay again. If you plan on being there for a whike there us also a guest laundry room.

the best western hotels in all the different states i have visited are the cleanest and most friendly out of the different hotels. the free breakfasts and staff are the best even in the different states.

This is a very nice hotel in every aspect. The furnishings are newer, and the rooms are large and comfortable. The staff is friendly and helpful with all requests. The pool is clean and well maintained. The location of the hotel is convenient for on and off highways . Just a solid place to stay.

Rated 'Poor' as a Plus BW. Nothing special. Bathroom needs update. Housekeeping did half-way job. Guests and staff at breakfast were noisy. Hot breakfast was eggs, sausage, and make-your-own waffles, but otherwise not too special.

I always stay here when running the Richmond Marathon. Very clean, well maintained motel with comfortable bed and good breakfast. Gas, food, shopping close by. Easy access to I95/295. Reasonable rates.

The hotel was clean, the staff was very nice and informative. The room was nice and clean and comfortable. It was a pleasant stay and I will Definitely come and stay again. The hotel was peaceful no distractions or disturbance. The breakfast was set up nicely, food looked good and tasted good.

This hotel was top notch. Employees, Biz and Eddie were always asking if they could be of assistance. Wish the stay was for more than the one night. Easy access to to I-95. Just North of Richmond.Slept like a baby.

I asked for a room on the top floor, we got one but it didn't smell good when we went in. I called the desk to make sure it was a non smoking room and she told me it was (322). I told her it smelled like smoke but we would stay, I just didn't want charged for being the one to smoke in it. She said she would make a note of it. We did not eat breakfast there any morning because we had to leave before it started at 6:30 so I can't comment on it. Everything in the room was in working order but if you get a suite with a sink and hotplate, there are no dishes or utensils. I guess you have to check with the desk. We were here three nights. The first morning we met the cleaning lady in the hall and told her she didn't need to do anything but exchange towels, she was frustrated with the amount of work she had and it was not a big deal. The second day, nothing was done and we didn't return until after 5pm. We had to go to desk to get towels. I didn't complain but many would.

our family of 5 (husband, myself, children ages 6,4,and 1) arrived late at night after several hours cooped up in the car. we had a reservation and the website says that children under 12 stay for free.....this is not the case. we were told that we could not stay in the same room together because it exceeds their occupancy for the double queen size beds room. we were told that we would have to leave because they were booked up and did not have a second room for us to rent, even though it would have been ludicrous for us to have to rent 2 rooms just because the baby counts as an adult. we travel often and have never had this issue with any other hotel EVER. so late at night we had to scramble to find another hotel that was more than glad to accommodate.

This hotel was just a nights stay for us while passing through the area. It was a nice and clean place to stay. The parking was good and there was the typical breakfast in the morning. The check- in was easy and we would consider this as a place to stay if in the area again.

The customers service was great, but it is great at 95% of the hotels I stayed. With blood stain on my bed, dirty toilet and slippery bad tub. I will not recommend staying here for $89.00 per night. Most of my stays are at Best Western, this one did not live up to the standard. A $49.00 per night hotel is better.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

We had a terrible experience at this hotel. Very understaffed. THe only person working was one girl at the front desk and she was working very hard to try to both answer the phone and take care of the long line of customers at the front desk. We stayed here about 6 years ago and had a great experience, which is why we chose to stay here again. There had been a storm the night before, and the power had been out. When we were leaving the next morning, the fireman outside told us that the hotel should not have been open, as the fire alarms were not working!! The hotel was filthy! There was blood on our wall and on the comforter. We went to the front desk and after waiting in line for 20 minutes to ask for new and she informed us that she had to wash one and we could come back to get it later when it was done...and change it OURSELVES, as she was the only one working in the hotel, no cleaning staff, no one!! It was not the employees fault. She was working very hard. So later, we came back to the front desk to wait in line again and get the "clean" comforter and change our own bed!! I reported this to corporate who said they would have hotel management contact me and have never heard a word from them! We will find somewhere else to stay next time!!!!

My husband and I stayed here with our 8 month old daughter. The staff was amazing and friendly. The hotel atmosphere was kid friendly. The hallway our room did smell a little like smoke in the morning, but not when we arrived. The room we stayed in was clean. The breakfast was satisfactory.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management

Came here 2 nights ago and did not notice the sheets had hair on both beds. The following morning II inspected them after my child saw one, then I noticed some on my bed. I could not believe my eyes. I immediately told the maid that these sheets were not changed before I arrived. They obviously only made up the bed after the old guests left. Also the bathroom was not clean either The floor was filled with hair. Absoulutely disgusting.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to write about your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make certain issues like this do not arise. Guest satisfaction is of utmost importance to us. We want to ensure we offer an exceptional experience for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Hotel Management

The BW Glen Allen Hotel in Glen Allen, Va., was our last hotel stop on the way home after a 2-wk vacation to Florida. We had no res. but were able to get a really nice room (very clean and comfy!) on the 3rd floor. About 30 min. later a really BAD thunderstorm with near tornado-like winds tore through the area, leaving the entire hotel w/o power (no air cond. on a very warm night!) and non-stop smoke/fire alarms blaring for a couple hours straight until local fire dept. came, inspected bldg. (there was no fire) and turned them off. My husband & I had maybe 2 hours sleep at most that night. VERY chaotic. Most people just stayed in rooms and dealt with it. Felt very sorry for families with children and dogs(allowed at this hotel). Quite scary. Even a small part of building's exterior roof, soffit and rain gutter came off (right above our room!!). BUT no one was hurt - everyone was safe. Power came back on (Yay!!) several hours later. We're home now, but my ears are STILL ringing from those alarms! I hope that the BW Corp. sees it in their hearts (and checkbooks) to give even a little compensation (gift card perhaps??) to all guests that night of June 16th, 2016 at the BW Glen Allen in Va., for what we all had to endure (after all we all DID pay at least $100.00 for each room). I know that Best Western Hotels is not responsible (of course) for the storm, but it would really show good Customer Service for its' brand. Aside from that storm (again, out of BW's control) yes, I would still definitely recommend the BW Glen Allen Hotel in Va., to anyone looking for a quality, CLEAN & COMFY room. Best Western is still the ONLY hotel chain that my husband and I have ever stayed at and always will. They are excellent quality, great customer service, (we even had unexpected UPGRADES on our trip!!!) and CLEAN!! :) One final note: I graded the hotel experience rating/survey overall on what it WOULD have most likely been like WITHOUT the storm experience! After all, as I've stated before, the storm was out of BW's control and not one of the area's 'attractions'! ;)

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay with us. Thank you for your business and we look forward to your next stay! Sincerely, Hotel Management

I just checked in. The lady was to busy apparently to acknowledge I was there until I sad hello. When I checked in I mentioned there was a package I was waiting on and if I had anything and she immediately said no. She didn't even check for me, and she came across so rude about it I felt I would share. This is the service industry, if you cant be polite to paying guest maybe find something to do that you wont ruin a persons mood by being rude. Wont be staying here again.

I made a reservation for the weekend, June 10th through the 12th for our son's tournament sporting event in the area. We have stayed at a few BW's, both Premier and Plus tier hotels from BW. I did not find this hotel to be of the same caliber as the other 'upper-mid-range' "plus" BWs. The only positive comments I can provide is that the room (King suite with sofabed) was very spacious and the front desk person (Carol) provided us with clean linens and extra towels upon request. -The room HEAVILY smelled like smoke/musty odor. The front desk person offered some "air freshener" to make it better. -There were two missing light bulbs from lamps. -Noticed a small hole (size of quarter) in closet -Bathroom door would not lock -Shower head was not secured/fixed to wall, only being held up by copper water supply line in the wall . -Mirror in bathroom dirty/smeared -Brown stains on sheer curtains (assuming from the air conditioning unit?) My family tried to laugh off the ridiculous of what we saw or had to experience. Additionally, there were no additional pillows available because this hotel was full this weekend. The next morning, as we left our room, we were stopped by cleaning personnel, and asked if we needed anything. I politely stated new towels, and replacement light bulbs for those that were missing. Perhaps, I was confused, because I would've thought that meant that the cleaning persons would come in, straighten up the room, new linens, AND PROVIDE NEW TOWELS, and bring light bulbs. We returned later that evening to an un-tidyed up room, old towels on the floor, etc. and fixtures without light bulbs! Perhaps it was the 'A' teams' weekend off. I would not stay at this hotel again, and told my family to reprimand me if I do something like this again. It made for a good "not what to do" lesson. We did not "experience" the 24/7 coffee, nor did we tempt ourselves to the breakfast. There's a McDonald's and a Starbucks within a few minutes drive. All of our non-worn clothes needed to be washed once we returned home.

Made a reservation though a Best Western operator and the price quoted on the phone was not the price I was told to pay when I got here. It was $10 more. The front desk couldn't help and customer service wouldn't help. I'll find a different place to stay next time.

I just stayed here 1 night while driving from FL to NY and I really enjoyed it. I booked on Expedia and then when I got here the front desk lady said there was a 20$ pet fee for my dog. Normally I'd be irritated about it but the lady was so friendly and welcoming that it didn't bother me. She even came out to say hi to my dog which was sweet of her. The room was a little stuffy but everything seemed pretty clean. People were having fun in the swimming pool when I got in around 10pm and it made me wish I'd brought my suit!

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We are glad you found our staff to be welcoming and friendly. We look forward to your next visit. Sincerely, Hotel Management

We would stay at this hotel if we returned to the area. The staff, conditions and amenities of a high standard. There was easy access to down town Richmond and the surrounding area. The hotel was conveniently located to a variety of restaurants.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management

Stayed one night on a road trip stopover. Staff was very friendly and room was clean & comfortable. Even though we were leaving prior to the normal breakfast time the staff offered us some to go items coffee etc.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

Staff was very helpful. Room was clean and location suited our purposes. Day trips to Monticello and Montpellier and the capital of Richmond were easily accomplished. The free breakfast was plentiful and Chris kept things refilled and clean. Would recommend this hotel as a small friendly welcoming stay for anyone.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Warm Regards, Hotel Management

My wife and I have stayed here several times primarily due to geographical location. The hotel is great but the neighborhood leaves a bit to be desired however we've never encountered and problems and the environment betterss within one mile north.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

hotel was clean and well kept. rooms were average. Good for a quick stopover on a roadtrip. Staff is friendly and helpful. Breakfast was enough to get you going but certainly not special. The eggs were something to behold.

This Best Western is near the botantical garden and just a few minutes drive to Carytown and great restaurants. There is no view(well a view of a body shop) and surrounded by a stip mall, fast food restaurants,etc.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management

We have stayed here twice before so had no qualms about staying here again. The room we had was huge...king bed, little kitchenette with a full refrigerator, microwave and 2 burner stove, and sink. The staff goes out of their way to be friendly and helpful. Our only disappointment was that I made the reservations back in November. Come to find out on check-in that 3 weeks before they had made the entire hotel non-smoking. I know this would be good news for most people but my husband and I are both smokers. But we just went outside...not that big a deal! We didn't eat breakfast there so I can't comment on that but it looked good. All in all, a great hotel that we would not hesitate to stay at again.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Warm Regards, Hotel Management

This was very convenient to I-95 and area dinning. Staff was very friendly and the rooms were clean. Overall a very good value. Stayed at another hotel on the way home and paid $60 more for a tired, lower quality room and no breakfast.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay with us. Thank you for your business and we look forward to your next stay! Sincerely, Hotel Management

Had noise problem and out of order phones. Staff was completely apathetic. There was a dog loudly barking for about 5 hours and my phones were not working, so I needed to walk to the front desk every time to ask for some relief. There was "nothing they could do." Yes there is - make certain that every time a guest registers with a dog, get their mobile phone number so they can be contracted if necessary. Seems basic to me!

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for any inconvenience you experienced during your stay. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again. Kind Regards, Hotel Management

Staff friendly. Close to a Walmart and a few fast food places. Our room with king bed was spacious and had a small microwave, apt. size fridge, sink, electric stove and sofa sleeper. Be advised kitchen is not stocked. Only problem was fridge was a bit loud. Free breakfast included waffles, breads, yogurt, fruit cereal and hot offerings. One day biscuits and gravy the next eggs and sausage patties. Quality of hot food was average.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

Clean comfortable hotel they do serve breakfast,however I did not try it, but the breakfast area was full with guest every morning so I would assume that it was enjoyable.they have a large parking lot.friendly staff. close to restaurants, shopping, groceries, convenient stores, quick access to major highways, you would be hard pressed to find any fault with this place.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management

We stay in Richmond visit relatives several times a year and have recently found the Best Western Glen Allen Hotel. It is conveniently located, a block from route 1. The hotel is well maintained and we have found the staff extremely welcoming and helpful. We travel with our two small dogs and they make it extremely easy for us. We have a room very near the side entrance which allows us to take the "boys" out for a walk really easily. Hotel is clean, well maintained, good breakfast and internet. All this for a reasonable rate -- what more can you ask?

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Warm Regards, Hotel Management

Good value for the dollar. Parking is free and the hotel is very convenient to downtown Richmond. About 20 minute drive. Near the Ginter Gardens. Elevator building with quiet rooms. Breakfast is standard for this kind of hotel. Sure wish they would add fresh blueberries!

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to write about your experience. We appreciate the valuable feedback. Thank you for your business and we look forward to your next stay. Warm Regards, Hotel Management

Spent one night here on business rate was around $72 which is a decent value for the area property is in good shape but needs some extras. I found the staff to be okay not overly friendly but responsive. My room was a king I hated the bed I hated the wall paint color Desk, TV, Internet were all fine Location is good covienant to Highway and walk to Waffle House and WaWa. Business center is one computer without proper anti virus or file cean up after use. There are people's tax returns, drug test, credit card info on this computer right now. If your using a business center and not removing your files your running a huge risk. Think people! Given the choices in the area I will probably stay elsewhere next time.

Hotel checkout was at 11am. The front desk called me at 11:00 exactly to inquire about checkout. I told them that I would be checking out in 30 mins. They called me back in exactly 30 minutes, then knocked on my door, startling my children. When I did check out at 11:45, the front desk charged me an additional $10 for a late check out. I was never informed of this policy, and it was not posted at the front desk, on my receipt or contract, or anywhere else at the hotel. The front desk associate, Asterid, was very rude and unprofessional. The manager, Mr. Patel/Patic, hung up in my face. I was very offended and plan to tell everyone that I know about my horrible Best Western experience.

We stopped in Glen Allen for one night en route back to NJ from FL. The Best Western Glen Allen Inn is a modest hotel and a good place to stay for one or two nights. It is clean and the front desk staff as well as the breakfast staff were efficient and welcoming. We would return again.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

I have stayed at this hotel before with no problems. But this time was different, stay in room 109. A few days later the red marks started . It was bed bugs and they are hard to get rid of. I don't understand hoe this is a Best Western Plus when it is a dirty as it is. I will not stay there again.

"Stay over" rooms are not cleaned regularly. The printer in the business center does not have toner. The washing machine is broken. The weight machine and bike machine is broken. The morning server does a great job with food service. The am clerk is greets and makes conversation over breakfast. I don't know why this hotel has such great reviews.

I was in quick need of hotel room and decided to give Best Western a try. The staff was friendly and the room was better than expected. I do believe that the breakfast need some work, but outside of that it was overall a good experience.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay with us. Thank you for your business and we look forward to your next stay! Sincerely, Hotel Management

I arrived at the hotel around 9:30pm and was greeted by Carol. Her customer service skills immediately made you feel as if you were home and safe. As I was in the lobby, she clearly greeted each guest coming in and exiting in a manner that made them feel that they were really cared about instead of going through motions. My room, a mistake was made in my reservation as a smoking room and without hesitation, Carol corrected it. From the immediate entrance to the desk, lobby, elevator, hallways on all three floors, and the rooms and bathrooms, the staff without a doubt has set high standard that many high end 4 and 5 star hotels can not match in cleanliness. If my work routed me to stay in the Richmond area again, this is definitely the hotel of my choice. WaWa and Waffle House within 1/4 mile and 24 hours....what more can a single man need in the late night.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management

My daughter had a cheerleading competition in Richmond on the weekend. We really didn't want to stay downtown and pay to park so we choose Glen Allen. This hotel was clean and spacious; takes pets and let us check out a bit late without any fuss. The breakfast was all carbs, but we ate elsewhere. Fan in the room was quite loud but the walls are thin so it blocks noise from the hall and rooms above. Good deal for about $100.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

We are seasoned travelers. Cleanliness is top priority, maintenance of property critical. I don't want to see frayed carpet, crumbling plaster, dirty grout, doors with loose locks and all the rest. This hotel passed my rigorous tests with flying colors. Beds comfy, fresh and inviting. Bath spotless. Room smelled clean, but no odor of chemicals or sprays trying to mask odors. Just clean. AC worked well. Even in Dec we used it. Can't comment on TV we did not turn it on. Husband was not feeling well but my WiFi was fast. Lovely soothing and tasteful decor. Breakfast hot and plentiful. Eggs, sausage, waffles, cereal many juices etc. Good protein selections. Excellent stay. Quick and friendly check in and out.

We stayed one night at the Best Western in Glen Allen. It's very well situated as a stopover for a long trip on the I-95. The room was good, and clean. What surprised me was the free breakfast. In every other hotel I've stayed at with a free hot breakfast, there's been some form of egg, and some form of either sausage or bacon served. Not here. It was biscuits and gravy; disappointing for breakfast. There wasn't really much protein content there. Biscuits - made from flour. Gravy - likely thickened with flour. Waffles - flour batter. Toast - made from flour. Bagels - flour. Well you get the idea,

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to give us this valuable feedback. We are glad you enjoyed your room accommodations and we apologize for any dissatisfaction with our breakfast. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

room was clean and comfortable. Staff was helpful in finding a good restaurant. Not the best part of town but seemed safe enough. Continental breakfast was typical but staff was very nice. Over all it was good value.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to give us this valuable feedback. We are glad you had a nice stay with us. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

warning of hotel scam. Beware---arrived at hotel, checked in with no problem . In room about 10 minutes and hotel phone rang. Manager of hotel at front desk on phone. Said he was sorry but their computers had gone down and they lost our information. Would we give it again---name, address and charge card#. Husband about to give when wife recalled reading of a dangerous scam. Tried to tell desk we would come down--caller said no trouble to us--just give info. Hung up -called front desk..No one had ever called us from the front desk!!! They said this is happening at many hotels. We said they should tell people when they check in.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We apologize for any dissatisfaction during your stay with us. Customer satisfaction and guest privacy is very important to us. Thank you for your business and we hope you stay with us again. Kind Regards, Hotel Management

The staff was friendly and accommodating and the hotel itself was very clean! It has everything we needed. Very close to Richmond and decently priced. Will certainly be back if I need to stay in Richmond!

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management

Convenient location off the highway for our one night stay as we continue our trip.Helpful,pleasant staff.Internet connection was very slow in the room.We had only one facecloth but everything else provided in the room was fine.Excellent breakfast selections-delicious.We would use it again.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management

Will always use Best Western and enjoy their facilities and most of the time breakfast. My recommendation is to make available ability to make reservations at any Best Western without going through a third party. Thanks for your response. ajennings10@att.net

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

We were traveling between Cape Cod MA and Summerton, SC. We chose Best Western Glenn Allen because it was about ten hrs out. We were very pleased with our choice, the room was very comfortable ,clean and the pillows are very nice. . I went to sleep in 10 minutes which is a very good thing for me.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Vera, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

Nice hotel to stay at. The staff was really friendly and helpful. Our room was very nice and clean. Hotel overall seems well maintained. Places close by to grab a bite to eat. If we are back in the area again we will stay here.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Ronald, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management

We were driving down from New York to Raleigh NC and stopped here for an overnighter before continuing. Our stop was unplanned and not researched. What a great find! Our room was very clean and quiet - we were near the end of a hallway. The service at reception was great. We've paid more for much less.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Guest, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay with us. Thank you for your business and we look forward to your next stay! Sincerely, Hotel Management

Everything you need at an excellent price! Hotel staff were very pleasant. My room was clean, and nicely updated. I enjoyed free internet, free breakfast and a very comfortable bed. This hotel is located in a very busy area of VA. Hotels nearby charge alot more and provide no more value than here. I'll stay here again for sure!

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Linda, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management

We needed an inexpensive overnight stay for our college tour trip to Richmond. This hotel was a great choice. The rooms were large and very clean. The beds were on the firm side for my liking, but that's personal preference. The free breakfast could have used eggs and bacon rather than sausage and biscuits, but again that's personal preference. The location was about 10 minutes from Richmond in a business area (but there were plenty of food options and even a fairly large mall) which was fine for our needs.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Val, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

I have not stayed at a Best Western in over 10 plus years, but was pleasantly surprised when I decided to give the Best Western Plus figuring it would be a step up. I was pleasantly surprised and satisfied with the accommodations, cleanliness of the hotel, our room and service from the staff for the affordable price. Best Western Plus will be a choice in the future.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Dennis, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management

Overall Review I would say it was very nice the breakfast could be a lot better more choices, more hot fresh foods, real juice to dink not artificial. Pool area was very clean, the water was so wonderful very nice area but needs some shade trees or some comfortable relaxing music would be nice. it was nice that the hotel wasn't far off the interstate, that's very helpful...

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Robert, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management

Very clean rooms. Comfortable beds. very spacious room. I was very Impressed. I was there with my daughter . Stopped in for some sleep on our way to a Florida road trip and I was very impressed of the size and cleanliness of the room. I felt we were the only one in the building since I heard no noise thru the walls or hallways. it was soooo relaxing . I will be Back. Thank you.

ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review
Dear Steven, Thank you for taking the time to review our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management