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Best Western Plus Hotel Fuessen, Fuessen

Augsburger Str. 18, 87629, Fuessen, Germany - See on a map
Best Western Plus Hotel Fuessen - Best Western Plus Hotel Fuessen The Best Western Plus Hotel Fuessen is ideally located in the center of Fuessen. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Hotel Fuessen is a non-smoking hotel with 88 spacious rooms located only 300 m. from the historic city center, 4 km from the world famous Neuschwanstein Castle and a 5 minute walk from the railway station. In our hotel owned parking garage are 65 parking spaces for your use. Our hotel offers the following amenities: American breakfast buffet, free internet terminals in the hotel lobby, fitness center/business center, sauna, same-day dry cleaning service, automated self-check in/out terminals in the lobby. In our restaurant with seating for 120 guests, you can enjoy everything from hearty German dishes, Mediterranean and international specialties or gala multicourse meals. We are convinced our cuisine will impress you! And for you night owls, we offer creative drinks in our lounge and bar. Underground parking is available (50 parking spaces) and costs 5,50 EUR per day. Parking spaces are on a first come first serve basis. Our extensive breakfast buffet is created using high quality local ingredients and is served in our restaurant or weather permitting outside on the patio. We are your holiday destination in Fuessen - the city of King Ludwig II. Pure romance situated between breathtaking alpine peaks and pristine mountain lakes combined with culture and royal monuments. The holiday and health resort of Fuessen is located at the southern end of the "Romantic Road" and is one of the most beautiful holiday regions in Europe. Come and stay in the region Kings once called home.

Best Western Plus

Hotel Fuessen

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 186 guest reviews
NOTE ISSUED
Excellent
84
Very Good
67
Average
24
Poor
5
Terrible
6
REFER TO NOTICE
Business Business
11
Couples Couples
83
Family Family
63
Friends getaway Friends getaway
20
Solo travel Solo travel
3
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Why no aircon"

1
User 04/07/2019

I believe Füssen also have a season call summer right? So why is there no aircon in this **** hotel. (I think they should reduce the number of stars) It was a very uncomfortable night in a very warm room and a fan that did a very good job of moving the warm (hot) air around. Very disappointing. I would ask the hotel not to respond to this as this is to inform potential guests of the discomfort if they come here in the summer.

"Excellent location"

5
HantsJames, UK 02/07/2019

Hotel very easily reachable from the motorway from Ulm, in an ideal position for touring the area and only 5/10 minutes by foot from the old town. Hotel has covered parking, at a price, which is very handy. Excellent service and very good breakfast, but not included in the price of the room. We had a ground floor room which was very handy with regards to the luggage.

"Lovely location close to castle"

5
searske, Ladispoli, Italy 30/06/2019

We came to Füssen to visit Neuschwanstein castle. We loved the little town and the best Western was such a great location to the downtown and the castle. The rooms were nice and clean and the staff was helpful.

"Great Stay"

5
Maize24, Boblingen, Germany 18/06/2019

The BW was convenient to walking around the Altstadt, as well as driving to Neuschwanstein and more. Our room was clean and comfortable, and breakfast was decent and reasonably priced. The front desk clerks were pleasant and helpful.

"Great Area"

5
User 18/06/2019

This was a great place to stay and was close to everything. I would stay here again. Staff was very friendly even though it was very busy, I still felt personal service. Check in and out was very fast.

"Nice hotel in a good location just a 10 minute walk from train station"

5
Karen R, Columbia, South Carolina 13/06/2019

This hotel was very nice and suited our needs. It was a 10 minute walk to the train station and to historic Fussen, which was charming. What made it extra special was Jolanta, at the front desk, who went out of her way to help us with a transportation problem. We were trying to get to Innsbruck on a Sunday with limited options. She worked with us until we came up with a solution. Her local knowledge saved us a lot of valuable sightseeing time. It is rare that people take the time to help you. Thanks again Jolanta.

"Nice, but nothing fantastic."

3
User 11/06/2019

This hotel gets the job done! It's clean but not posh. Modern but not cozy. I appreciated the soft lighting around the room. The location isn't great, as it's a brief walk to the main city. The morning breakfast was plentiful but average. Overall, if you're just looking for a clean, safe place to crash, this will do it!

"Not top notch"

3
WorldTravelOne, Breukelen Ut 09/06/2019

The hotel does have a good location and a convenient parking garage, attentive helpful staff, but ... the rooms do miss a finishing touch of added values. A water cooker and packets of instant coffee in the room? An old refridgerator? Just little things to improve upon.

TimK3485, Verkaufsleiter at Best Western Plus Hotel Fuessen, responded to this review
Thank you for your review, Yes it is correct that we have a water cooker and coffee and tea free of charge for our guests in all of our rooms. But an old refridgerator?? Our hotel is only 2 years old and I don't consider that very old at all for a minibar. Please understand that it is not possible to replace our minibars on a yearly basis. if you havce any further questions or comments please feel free to contact us at any time!

"Great hotel and location"

5
traveltrix66, cincinnati 20/05/2019

We stayed here one night while touring Füssen and Neuschwanstein castle. Good location for walking thru town. The staff were very friendly and helpful. Breakfast was great. Our room was very clean. Check out was at noon and we had reservations to tour castle early so we asked if they would hold our luggage until we got back, which they had no problem doing. I highly recommend staying here. The rates were also reasonable and it is within walking distance from train station.

"Staff Are Outstanding!"

4
TucsonGrant, Victoria, Canada 05/05/2019

You get the sense that years back this hotel was quite fancy and modern. It is still very nice and exceptionally clean. Our room was small but comfortable. Value is great and the staff were fantastic! Loads of tourists from large buses stay here, no doubt, for the great value, location and amenities. Secure, underground parking is inexpensive and the outstanding buffet breakfast is very well priced.

"Good deal"

4
charlottedelanoe, Geneva, Switzerland 19/04/2019

Lobby is opened 24h, which is great for late check in as we did. For the price the prestations are quite good. Room is nice and very clean. We did not try the breakfast, quite cheap by the way (9€). Staff was friendly and did the Checkin and checkout very fast. The hotel is very near to the castle (10 min driving)

"A good choice for Füssen"

4
Voyager46525045332, Neu-Ulm, Germany 25/02/2019

A nice Hotel not far away from the City Center of Füssen and the famous castles. We enjoyed a good service and a varied Breakfast. For dinner we would prefer next time a visit in one of the restaurants down town.

"Great location in beautiful Fussen"

5
Lesley L, Honiton, United Kingdom 18/11/2018

Best Western, Fussen, is a very well appointed hotel, just a few minutes walk from the allstadt and river. We chose this hotel for its location, reasonable price and importantly, because it accepts pets (for extra charge). The staff all speak English, are friendly and exceptionally helpful. This is not a characterful hotel, but a modern, clean and comfortable place to stay whilst visiting the very characterful and beautiful Fussen.

"The worst hotel in Fussen"

1
Marco_Coppa1976, Casale Monferrato, Italy 05/11/2018

Becasue of the disaster we had in Veneto last week, we called the hotel trying to postpone our reservation since we could not reach Germany from Veneto... They just replied us that our reservation was not with cancellation-free option.... What a shame! I tried to convice them to just postpone for later...but nothin... terrible behaviour considering what happened in Italy. Don't try it! Never!

TimK3485, Verkaufsleiter at Best Western Plus Hotel Fussen, responded to this review
Dear Marco Coppa, Thank you for your review. As already explained through numerous emails, you booked a non-refundable rate that cannot be cancelled free of charge. At first you wrote that you wanted to cancel the reservation free of charge with no explanation as to why. You then called and said you wanted to cancel because of bad weather. Then you threatened us by stating if we did not cancel free of charge you would write a bad review through tripadvisor.com. Here is what you wrote: "My husband has got a super-high ranking in Tripadvisor...will take care of your really worst service...so..." I find it unacceptable that you threatened us with a bad review if we didn't meet you demands. As of today you never cancelled your reservation through booking.com. Unfortunately, we were unable to resell the cancelled room and as per your reconfirmation, have charged you for the cancellation. I stand by my comment that travel insurance is always a good idea when booking nonrefundable rates or any rate for that matter. With that said we are certainly sorry to hear about the situation in Italy and hope that things get back to normal as soon as possible. If you have any further questions of comments please feel free to contact me at any time! Best regards, Tim Kindle Sales Manager

"Gem In The Land of King Ludwig II"

5
RainMqt, Marquette, Michigan 24/09/2018

We arrived on a rainy morning, and while check-in time is firm at the hotel, the staff graciously allowed us to stow our luggage while we visited Hohenschwangau Castle and the Museum of Bavarian Kings just a few kilometers away. Quiet hotel, spacious room with modern bath and super-comfortable bed. We were tickled to discover the outdoor stairwell at the end of the hallway on our floor offered a view of Neuschwanstein (beautifully lit in the evening)! Pay on-site parking worked well for us, aside from a couple of selfish fellow guests deciding to each occupy two spaces. (Management then allowed us to park outside the hotel building at no charge.) The buffet breakfasts immediately made our all-time favorites list, and the attentive staff kept all of the items replenished regardless of the size of the crowd in the dining room. The hotel was also very near Ludwigs Festspielhaus, where we attended a performance of "Ludwig2 - das Musikal" our second night in Fussen. An added bonus for me was the cardboard stand-up of the musical's star as one entered and exited the hotel's front doors. Very enjoyable stay, despite all of the rain. Very near the pedestrian shopping area, including a grocery store.

"Nice hotel, great location"

4
706bretp, Salt Lake City, Utah 24/09/2018

We stayed here for 2 nights in September of 2018. The hotel is located on the main road in town one block north of the old downtown city center. It's easy to find and is in a good location to come and go easily. Parking is in the basement with plenty of parking spots. We were charged €4.5 per night so definitely much cheaper than a larger city. Breakfast was good, big enough selection to get a good meal. It was worth the €10 per person instead of wandering the town looking for something to eat. The room was very nice and large. There is no A/C in the room but it had a huge window that let in plenty of cool air. It might be a little warm in the hot summer months but was beautiful in September. The bathroom was big and had a great shower. Very nice modern room and hotel. The hotel is only 10 minutes away from Neuschwanstein Castle so it's a great place to stay if you are only in town to see the castles. I highly recommend going to Scholssbrauhaus Schwangau for dinner. They had great beers, especially if you are bored of all the German beers, and had one of the best wienerschnitzel's I have had in Germany. And, the potatoes that came with my dinner were amazing. I recommend going in the afternoon and sitting on the patio where you can enjoy a beer and watch the sun set on the castles.

"Lovely stay"

5
WelshLorna, Cwmbran, United Kingdom 11/09/2018

Lovely clean hotel around 5 minutes walk to the train station and 5 minutes to the Old Town. The hotel is new and it is spotlessly clean. We had a room on the 2nd floor in block 1 where reception and the bar and restuarant are. Our room was nicely appointed with a comfortable bed,mini bar,tea and coffee making facilities and a walk in shower. We had a nice view of the Alps over the top of the buildings opposite. Although on a road there was no noise at all. The bar area was very comfortable and was reasonably priced. Staff behind the bar were friendly and professional I had an Aperol Spritz in a large glass for around 6 euros. There is also a nice outdoor seating area outside the bar which was a great place to sit for an afternoon beer. Staff behind reception were very helpful and nothing was too much trouble. The male receptionist in particular helped us with queries both days. Check in lady was also excellent. Breakfast was fabulous. Although mostly continental style there was scrambled eggs,boiled eggs,bacon,sausages and smoked salmon. Lots of different breads,fruit,cold meats,cheese,cereal and several different fruit juices, Well worth the price we paid. There is a small gym in the basement which had very good equipment. There is also a sauna and relaxation room with comfortable loungers and magazines. I could not find fault with the hotel at all. Would highly recommend to others visiting Fussen. Hopefully we will return again soon.

"Great Hotel"

5
User 11/09/2018

This hotel can be found with a short walk from the train station. The hotel is about a year old and is exremly clean. The room we had on the second floor had views of the alps , the room was comfortable and clean. We had the breakfast here and whilst it is of a continental style I found it to be very tasty indeed and at a very reasonable price . The restaurant is large and well spaced out . The entrance /lounge area is very comfortable with it's own bar , there's outside seating if you so wish. Downstairs there's underground parking along with a gym , sauna and a relaxation room. The gym is clean and has four good quality cv pieces of kit along with a weights station and a small selection of free weight's all very tidy.The staff here are frindly and helpful. The hotel is divided into four blocks, as the hotel is on a main road you may wish to occupy one of these blocks away from the road. Unbelievable view's though.

"Outstanding Hotel & Service"

5
User 02/09/2018

Warm, friendly reception at the front desk. Valodymyr & Franziska are amazing. From extra towels to ice packs, directions and lending us a knife to cut a wonderful local apple provided by the hotel. The hotel is spotless. The room is fantastic. I rate this hotel a 10++++. Iris - Atlanta, Georgia

"Convenient to the castles!"

4
rjwolfe, Chicago, Illinois 26/07/2018

The room was pleasant, very clean and quiet. Since it was one of the hottest days in July, it would have been nice to have air-conditioning, but the room cooled off quickly once the sun set. Included in the cost was the marvelous "Fussen card", which gave us free transportation to Schwangau, where we toured Hohenschwangau and Neuschwanstein. Even though it was the height of the season, the staff were very friendly, patient and responsive to our questions. It was much appreciated. The hotel is located close to the old part of Fussen, and also very near to the train station. Convenient!

"Ok but outstanding"

4
Hunstow, Melbourne, Australia 17/07/2018

The hotel is located around 5min walk to the city mall. My room was a decent size but had 2 single beds joined together which was pretty uncomfortable. There was no air conditioning so the only possible breeze was through opening the window which resulted in outside noise. The room had an in room safe, fridge (which wasn't cold), good TV with a couple of English speaking news channels. Wifi was free and the speed was excellent. The hotel offered a sent out laundry service which was expensive. The selection at breakfast was very good. The hotel does cater for tour groups so it can get busy. Parking is available for a small fee underneath the hotel but can feel up quickly.

"Really nice"

5
Strow70, Stockholm, Sweden 15/07/2018

Surprised to find this little gem in Füssen, the atmosphere is international and English language is widely spoken. The staff is very professional and kind. Food is amazing and the breakfast is very good except the coffee, it taste awful to say the least, why instant coffee in such nice hotel? Besides that if you going to visit the castle choose this hotel. Parking is under the hotel for few euros per night.

"No A/C, noisy and smoking"

1
User 12/07/2018

We had a first floor room. No A/C, opened windows to cool down room, people could walk up to our window. Staff was smoking outside of the room. A lot of people talking outside. We had 2 extra beds for the kids... they were chairs that converted.

"A pleasant surprise!"

5
Roosaemilia, Finland 09/07/2018

Stayed for three nights. The location was great, we had a view to the mountains. There was an elevator an amazing breakfast! The staff was very friendly and their English was good, they gave directions and maps when needed. The hotel was clean and overall comfortable. I have to give a special mention to the hotel bar and the amazing beds!

"Perfect hotel in the heart of Füssen"

4
Dennis S, Oslo 09/07/2018

On a road trip to Italy we passed Füssen and booked a room at this hotel. We came late, the restaurant at the hotel was closed. Still the check in was very quick, and the man at the desk managed to get us a meal at the restaurant even tho it was closed. Top service from the staff, quick check in and very nice rooms Check out was quick and breakfast had a large selection of things to eat. Recommend this hotel to everyone. Close drive if you want to visit the original Disney castle also!

"Good location"

4
judith g, Aberdeen, United Kingdom 06/07/2018

Stayed for 1 night here and was surprised by the good size of the room and bathroom. Reception staff were efficient and helpful as they called a taxi for us. It's in a good location just a short walk to the old town and it has private car park. They charge 4.50 Euro for parking. The breakfast was good as there was a good selection of fruit, breads and meats. It was just positioned in an awkward corner so you had to wait to get in to some items if it was busy. We had to make your own coffee and one machine was broken so it caused a bit of congestion at peak times. We were in the 3rd block or house and in a quiet location. We were glad as the fire doors between corridors made such a loud bang I wouldn't have liked a room next to them.

"Nice place"

4
RoyCorrales, Province of Heredia, Costa Rica 25/06/2018

Comfortable and clean hotel just a few block from downtown. Is a good sport if you plan to do the castles visit. They also have an underground parking area if you need it. Rooms are average size but clean and comfortable

"Good location, serviceable, some drawbacks"

3
CarbonOffset, Sydney, Australia 14/06/2018

I stayed one night as a single in a two-single-beds room, travelling in a group of friends. I was generally comfortable. There are well placed power points at the room's desk and next to the beds. There is a safe. There is a kettle in the room with instant coffee. Good: My room was quiet. Staff friendly and helpful. Breakfast good. Fast wifi. 3 minutes walk to the old town. Good range of drinks at the bar. Rooms large. Parking available. Not so good: Bathroom clean but had a bad odour. Poor mobile phone signal throughout the hotel. Haus (building) 3 shares a terrace with the apartments next door and are greatly affected by residents chain smoking on the terrace.

"Let down by the lack of aircon"

2
haroldgoh, Singapore, Singapore 10/06/2018

Not too sure why the management will not install aircon in the rooms of this relatively new hotel. Check in was relatively fuss free and quick. Staff was friendly and helpful. Room was as per advertised. Had to pay for garage but this seemed to be the standard practice in Germany. Short convenient walk to the Old Town. Nice clean rooms, convenient location, helpful staff... just why no aircon. Really a let down in this hot summer weather.

"AMAZING "

5
46lailanie, Anchorage, Alaska 27/05/2018

Reserved this hotel for my 9 year old son and I to be closer to the train station. This hotel is so beautiful and friendly! The room was clean and...as my child said, “AMAZING!” It's Europe, so it's on the smaller size we Americans are used to. But it was a fantastic stay. Even if it was only for one night! We checked out the next day to head out to the castle and the hotel staff allowed us to leave our backpacks and luggage in their Conference room, so we didn't have to drag them w/ us...since we were catching the 2pm train to our next adventure(check out was 11am and we wanted an early start for the castle tour). The best part was the breakfast! OMG! So wonderful and tasty...and it just made us happy! Overall, it was a memorable stay! So reserve and enjoy your stay!

"Comfortable hotel with lots of bonuses"

5
sharonwK4179OX, Monroeville, Pennsylvania 11/05/2018

We only spent one night in Füssen but we enjoyed both the town & the hotel. Our room was spacious, modern & comfortable. Breakfast was an additional 9€ (a bargain) and provided a generous array of choices. Parking was in the hotel & was the best we found in two weeks—large, roomy & cheap (4€ a night).

"Good clean hotel"

4
Gypsy_Batuta, Chicago, Illinois 05/01/2018

We had not prebooked the hotel but still the receptionist helped us with two rooms for our family of 5 including breakfast which was really good. Hotel underground parking is really tight and limited. Hotel is just 5 minutes walk from the old town Fussen which is a nice area to walk and eat.

"Disappointed...tight rooms, insufficient parking"

3
tewin14, Vienna, Austria 27/12/2017

We arrived during the busy period between Christmas and New Years, having booked a triple room. The room was advertised as having a double-bed and a sofa bed. When we came in, we found a tiny room meant for a maximum of two people with another single mattress pushed against the window. It's next to impossible to have three people in such a room, and I can't believe the hotel would advertise it as such. The hotel is relatively new, and the shower is very nice. Parking is insufficient, and we could not get a spot in the garage, and had to park for 13 Euros in a city garage 200 meters away. All in all, the place is ok for a couple with moderate expectations. Otherwise, you might be better off finding something else in Fussen.

"Highly recommend Best Western Plus Fussen"

5
Nancy P, Van Buren, AR 30/10/2017

This was a great place to stay - easy access and OMG - beautiful location at the foothill of the Alps and quick trip to nearby Neuschwantstein Castle. Restaurant was very good as well. Terrific staff - we hope to return again next year!

"New hotel operating in growing tourism area, Bavaria"

5
JaakkoTapio, Helsinki, Finland 18/10/2017

Must say that everything was as it should be when staying at hotel. From starting to leaving. During our trip with late arrival there was only one receptionist who come out to show a safety parking place beside hotel as their parking carage was full. Every practical advices & tips was given to us by fluent english (which is not clear especially in Bavaria), this helpful young lady really show what does Customer Service means,,, Hotel must be very new as it has new facilities in 3 combined houses, park house under them, clean rooms, sauna, wellness and very handy location just 5 min walk towards historic town centrum (alt stadt). Would be recommended to anybody who will need functional facilities with reasonable price.

"great stay"

5
2leightonl, Honolulu, Hawaii, United States 09/10/2017

Hotel is brand new and everything was great including the location.The buffet breakfast was superb and reasonable. There was ample parking for a small fee. The hotel was just a five minute walk from town.

"Great location for Neuschwanstein"

4
AandDT, Coventry 01/10/2017

We travelled to the hotel by car , at the end off our trip along the Romantic strasse. We arrived in the rain, fairly late but drove straight into the underground car park and were checked in within 5 minutes, effortless! Super clean, modern, smart room on the ground floor. Fab shower room. It was torrential rain so we stayed in the hotel to eat, which we do not usually do as we like to explore. But we were pleasantly surprised by the food. The location is great for visiting the famous castles nearby, 10 mins drive away. Breakfast was very good with plenty of variety and good fresh pastries, fruit etc The only negative was the pillows , which were huge but squashed to nil once your head touched them!!

"Great base for Fussen & Castle Neuschwanstein"

4
PathManSlough, Slough, United Kingdom 23/09/2017

We stayed here 1 night recently on our road-trip of Germany & France. We wanted to be on the doorstep of the Neuschwanstein Castle, so we could get in early and then continue on the road for our road-trip (the Alpenstrasse). This hotel is about 6 minutes drive from Neuschwanstein, so it's ideal for that purpose. Also very close to the picturesque town of Fussen, so make sure you take a short stroll into town and cross the river for views and a drink. The room was lovely, we were overlooking the main road but it was very quiet. Breakfast was pretty good, the only off-putting issue was the fact we had to pay extra for parking! This really should be included within the price of the stay for hotel guest! Good hotel though and great facilities!

"New hotel and 5 mins walk to centre"

5
shadsylady87, Singapore, Singapore 20/09/2017

Hotel is new, very clean and spotless. They have enough parking for a small fee. The bed is so comfortable that you just wanted to jump after a long walk. Good base for those people visiting the castle. Staff from the reception are nice. We did not try the breakfast. Instead we walk towards the centre which is around 5 mins. The Housekeeping did a great job as well. They replaced empty toiletries. We will def stay here again.

"Great place to stay while in Bavaria!!"

4
User 12/09/2017

This was our base while we were in Bavaria. It's clean and a walking distance to Fussen train station, restaurants in the middle of town, and/or bus to Hohenschwangau/ Neuschwantein Castles. The staff is very polite and helpful. The hotel restaurant has also great food if you don't want to walk to the main part of town. It is also a good place to start if you want to take the Romantic Road tour, just be ready for a loooong relaxing ride!

"Week-end in Bavaria"

5
User 11/09/2017

New hotel, smart staff, good breakfast (good coffee and wide chose of meal), perfect location (just few minutes drive to Neuschwanstein and Hohenschwangau), comfort bed, small but clean room, privet parking.

"No Air Con in brand new hotel"

2
User 22/08/2017

Stayed here for three nights in August. Nice new hotel with lovely new rooms, however why would they not install air conditioning in a new hotel. grant it the weather was unusually warm, however I think this is a big oversight in a new hotel. The reception staff were not overly friendly and the wifi was terrible if you need any speed at all. It really looked like the place needed more time to be setup correctly, with lots of ongoing work. Pity as with all new hotels you expect a great experience.

"New hotel, good location, great beds, still settling in"

4
CookieMonster765, Sydney, Australia 21/08/2017

Easy flat walk from station and town/tourist centre. Brand new - great beds, everything clean, tea/coffee facility, minibar. Helpful staff at reception. Still settling in - weekend breakfast times end 1030 say reception but 1000 says restaurant! That said, hotel already very busy and trying hard to please. Giving the older hotels new competition. Probably close to 4 stars.

"Brand new"

4
User 18/08/2017

Excellent place. All brand new so extremely clean and nice. Waiters at restaurant and bar are very professional and nice. Downtown walking distance so very comfortable and no need to drive. But the best are the beds... I had an amazing slept!!!!

"Great location"

5
stephanie d, dublin 17/08/2017

Situated 5 mins walk from the town centre, new hotel is spotless clean with tea/coffee in the rooms and a wet room wonderful shower,German tv and American news tv.Staff are very helpful and speak many languages. Beds are very comfortable,aircon works when windows are closed. 10 mins drive to the castles, lovely restaurants in the town.

"Newly opened mess..."

1
Mannez, Zwolle, The Netherlands 03/08/2017

Booked a room here, but weren't able to stay because they had overbooked the hotel due to a "system" failure and were offered a room in a different and lesser hotel. Surprised by this because I had received a confirmation moths ago. All in all, the hotel is not yet ready to receive customers in my opinion. Airco in common rooms not working, visible construction still going on in garage and reception area. No visible signage on hotel. On the plus side, it's a5 minute walk to the lake and to the city. It has potential but it first needs some hard work to dot the i's and cross the t's.

, Verkaufsleiter at Best Western Plus Hotel Fussen, responded to this review
Dear Mannez, We would like to apologize that we couldn't have you as our guest because of an overbookig situation due to a computer error. As you know our hotel is brand new and we are still working through the problems that a new hotel encounters when it opens. That is certainly no excuse and are sorry we weren't able to show you during our stay. That said, we would still love to have you as our guest at some point in the near future! Best regards, Tim Kindle Sales Manager

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