Sure Hotel by Best Western Arras Nord, Fresnes-Les-Montauban

Driving down the road to the hotel was a little tricky trying to avoid all the pot holes in the road, which we felt could be sorted out very easily with a few bags of small stones. First impressions of the hotel was very good, nice and contemporary. The young man on reception either didn't speak very good English, or was not very sociable. He gave us our room key and pointed down the hall towards a door. He did not inform us of breakfast times, so we assumed this would be listed in the room. The room numbers were not clearly indicated, so we ended up walking around, through a door, up some steps, through another door to a very musty smelling area, then up another set of stairs. and eventually found our room. The comfort room rooms was small but modern. There was no instructions for the safe which was closed. There was no instructions for the air conditioning which ended up only blowing out warm air. There was no book regarding the facilities or breakfast. The shower was very good and the bed and pillows were very comfortable. We went down for breakfast at 7am. Nobody was there so we had a look at the food which was open to flies and germs. We only had a drink and left. Very disappointing.

I'm currently staying at the hotel for work with colleagues. The hotel itself is nice and modern. However I wouldn't stay here again as the rooms are far too hot and this has also been pointed out in other reviews. Myself and colleagues have been to reception numerous times when we first got here to ask them to change the air conditioning settings as they have overridden the controls in the room. On the second time I went to reception I was told to open the window, great idea if it wasn't located next to a very busy high speed rail line. Half of us are now working night shifts and not looking forward to trying to sleep in hot rooms hence the low score review and the unwillingness of reception to change the temperature setting.

First of all, good luck getting to this hotel. It is easy to locate but difficult to access (more prominent signage required). The restaurant served some delicious dishes. Parking is ample and free. Good WiFi and air con. The shower was modern and powerful but I couldn't get the temperature below scalding hot. There is an excellent selection at breakfast but some items run out if you are not there early. A car is definitely required here as the hotel is some distance away from the nearest town. All the hotel staff were helpful and courteous. If you do have a car, then this is a great value for money hotel for exploring Arras and the surrounding area.