Best Western Premier IB Hotel Friedberger Warte, Francfort

I stayed at the Best Western for 8 nights. I was travelling for work. Check in was easy and I was lucky that my room was ready by the time i arrived. Staff were friendly but not very well informed to be of much help when it comes of how to get around in the city. The room was nice and clean when i check in but housekeeping was poor during my stay. I have noticed that the duvet cover on my bed was never changed at all and my room was not vacuumed. It looked like they just emptied trash cans and made the bed and that was it. Breakfast was very good. I loved it. However, the WIFI did not work over the weekend and I could not believe the hotel did not have a back up plan to help guest getting online. I had to buy a sim card since I was there for work and I needed to have access to email. In terms of location, it is far from the shopping streets and the old town but a short walk to a tram station.

Best Western Pr... I, Online Quality Manager at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear Khadija_Alhayki, Thank you very much for your feedback. We appreciate you as our guest and your feedback is very important to us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards, Jessica Jatho Online Quality Manager

I did not expect my stay to be this comfortable. The hotel is located in the beautiful area and has super clean facilities and very nice staff. The hotel surprises you with delicious breakfast. I recommend this hotel 100%

Best Western Pr... I, Online Quality Manager at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear murik80, warm regards from the Best Western Premier IB Hotel. Thank you for your wonderful feedback on your stay at our hotel. It fills me with pride that our colleagues have met the high standards of service. We would be very happy to welcome you again to the Best Western Premier IB Hotel Frankfurt. Kind regards, Jessica Jatho

The Hotel is pretty much what we expected, clean with polite and very kind persons at reception. The real nightmare was the waiter at the bar. My colleagues and myself (5 people) were chatting and drinking in an outside table. We ordered 4 rounds of beers when we asked if was possible to have something to eat. I know that in Germany is not use to bring chips or olives with the drinks, that's why we asked TO BUY something. The guy answered very shortly (rude) that the kitchen was closed. After that one of my colleagues told us to have in his backpack a small package of chips to share. When the waiter saw us “eating” the chips he came back YELLING that we were not suppose to eat our own food. He literally destroyed our evening! Some of us was almost shocked, while the waiter was yelling at us he came physically near to the table almost threatening us. One of us tried to calm down him, speaking in german but he continued even more loud, despite we were clearly uncomfortable with this situation. It's not hard to understand why this bar is always empty while the other two nearby are full. Sorry for the hotel personnel, but I will ask to my company to not consider this hotel anymore!

Best Western Pr... I, Online Qualitätsmanagerin at Best Western Premier IB Hotel Friedberger Warte, responded to this review
First of all we would like to thank you for the feedback on your stay and have taken this opportunity to discuss the incident with the employee. We are very sorry that you had the feeling this evening that our colleague came across roughly. We discussed the incident with our employee, and he assured us that it was never his intention to treat you rough in any way. Should this have been the case with you, we would like to apologize for it in all its form. According to our employee, glasses were fetched from the reception and own spirits were consumed. In addition, food you brought yourself was consumed on the terrace, and we ask for your understanding that this is not permitted on the terrace of the Fresh Line. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards, Online Quality Manager

Every was great. The fact that there was no hot water during my stay is just bad luck I guess. Otherwise, the room was nice, breakfast appropriate and parking was easy. Would definitely go again when the hot water issue is solved.

Clean, spacious rooms, great breakfast and only a few tram stops to the centre of Frankfurt. Great little Italian restaurant just down the road too and lovely cocktails in the hotel bar. Stayed here as part of a large wedding party and they accommodated us all well. Good email communication prior and customer service whilst there.

I stayed here 3 nights on business. The complimentary breakfast was available as early as 6:30 am and was fantastic - eggs, waffles, fresh fruit, cheese and meats, yogurts, cereal, pastries... you name it! My room was clean, with a nice window and the bed was comfortable. It was quiet at night. Mini fridge in the room. Shower, no tub. I read that the front desk has some converters for their sockets if you forgot to bring one. The bar/restaurant area has a very comfortable, low key atmosphere with very friendly staff. I walked to the old town area from the hotel, but it's a little over two miles. it's easy to take public transportation there if you don't want to walk.

We had an excellent stay at this hotel. Room was a nice size, beds were like sleeping on a cloud :-) Breakfast was perfect, with waffles, omelettes and fried eggs made to order, and plenty of sweet and savory toppings and breads.

Booked on line. But this hotel charges upfront. Anyway checkin was quick. Hotel location is good. Rooms are clean and spacious. Staff were courteous. Very good complimentary breakfast, free Wifi is quite fast. One thing queer about this hotel is that the water kept in a nice bottle is free only for the first day\\night. Further we need to buy. Staff when queried, curtly said it is policy.

Stayed there as I had a new the next day in the same part of Frankfurt. The room was OK and the breakfast. The staff were helpful. The only downside was that there was problems at the checkout with the computer system and it took ages to checkout. Otherwise OK with on-site parking and garage parking.

We recently had a family appointment at the US Embassy in Frankfurt and stayed in this hotel. It has easy parking - and is within an easy walk to the Embassy. The staff is friendly, the rooms are clean. The restaurant was nice. We enjoyed the stay. Has a great breakfast buffet.

The hotel is a great deal for the money and the staff and extras they provide make it feel a bit like mom is taking care of you. The hotel is also conveniently located near tram 18 that takes you directly into the heart of Frankfurt.

I have only positive things to tell about this hotel. Super friendly staff, clean climate controlled rooms and bathroom superb breakfast and locked + tagged luggage room. Good connections to the city. I can highly recommend this hotel!

Staying in this hotel is alway great. I come here every two years to take a training in of course the Consulate of Frankfurt and this hotel is walking distance to it. They offer great breakfast, clean rooms, and parking space for the vehicle. Recommend.

I was guest at this hotel on several occasions in the period 2008-2014 since my employer always booked the hotel. I always stayed for 7 days. The hotel is close to the airport and the center of the city. The rooms are clean and spacious. The complimentary breakfast is versatile even picky eaters can have something different every day. in summer the bar offers nice atmosphere when one does not like to go downtown

Best Western Pr... I, Online Qualitäts-Managerin at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear Ana, thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +49 (0)69 76 80 64 - 572. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Claudia Pöppinghaus Online Qualitäts-Managerin Best Western Premier IB Hotel Friedberger Warte

The rooms are spacey and clean and the A/C works too. The breakfast buffet has everything you will need, but I had to ask the staff to restock things that were not available; I would have wished that they did this themslves until waiting for a guest to make them aware. The only real down side is the limited parking space available.

Best Western Pr... I, Online Qualitäts-Managerin at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear Michael, first of all, I would like to thank you very much for taking your time to share your valuable feedback regarding your recent stay with us. Your feedback is important for us to make our guests a more pleasant stay. Especially the feedback about our staff is very important for us. We are always looking to improve our service. Your positive as well as the negative remarks will be forwarded to our colleagues, as this is the best motivation. I am sorry to hear that you had problems finding a parking space. Normally it should not be a problem, as we offer free parking space behind the hotel and for 10 Euro per day in our underground car park area. Otherwise our guests can also park in the adjoining residential area. We would be very grateful to welcome you back soon. Sincerely, Claudia Pöppinghaus Online Qualitäts-Managerin

Rooms are comfortable and very clean. Great air conditioning but windows open also. The staff are amazing. The bar staff are brilliant. Remembering us on a daily basis. Highly recommend staying and eating and drinking here. Absolutely amazing

We stayed here for business at the United States consulate . It is literally 5 minutes by walk. Thoughtful polite efficient staff and easy straight forward parking underground . High speed wireless. Near the Subway as well !!! This was our first trip with our small infant and the hotel was extremely accommodating Generous breakfast Free FAZ and financial times daily Will stay again for sure!!!!

Best Western Pr... I, Online Qualitäts-Manager at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear Anil, first of all, I would like to thank you very much for taking your time to share your valuable feedback regarding your recent stay with us.Your feedback is important for us to make our guests a more pleasant stay. Your positive remarks will be forwarded to our colleagues, as this is the best motivation. Thank you for pointing out all the things you like of our hotel. We are very happy to hear that you will stay in the Best Western Premier IB Hotel when you are back in Frankfurt. We would be very grateful to welcome you back soon. Sincerely, Claudia Pöppinghaus Online Qualitäts-Managerin Best Western Premier IB Hotel Friedberger Warte

Was dubious about staying at a Best Western, but Best Westerns in Europe seem to be a lot better than many of their counterparts in America. This was one of the cleanest hotels I've ever stayed in. Not a stray hair to be seen. Breakfast is included and offers a respectable variety. No, it's not in the most dynamic location, but there isn't all that much to see in Frankfurt in my opinion. I actually walked about 45 minutes to the Alstadt area of town to shop. I love to walk, so I could get just about anywhere in town on foot. I did take a MyTaxi (local version of Uber) a few times. I would definitely stay at this hotel again upon visiting Frankfurt.

Best Western Pr... I, Online Qualitäts-Managerin at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear guest, we appreciate you taking the time to give us your valuable feedback. I am glad you had such an amazing stay with us.Thank you for pointing out the cleanes of our hotel. Your positive remarks will be forwarded to our colleagues, as this is the best motivation. We are also happy to read that you enjoyed our breakfast. If our guests feel comfortable in our hotel we have done a good job and that is our priority. We would be very grateful to welcome you back soon. Kind regards, Claudia Pöppinghaus Online Quality-Managerin

This is the second time I have stayed here, the rooms a well appointed and clean, the hotel restaurant across the road serves great food and the hotel atmosphere seems to always be good. This hotel is great value for money

I had a great stay at the hotel! Nice atmosphere and nice room with a good bed and shower. The Hotel had its own garage which is a big plus. Hotel is maybe a little far from the city centre but if you don't have any plans on visiting it this hotel is perfect. Breakfast was offered enough choice and the staff was friendly. Depending on your reason of visiting this hotel can be recommended.

By chance I ended up at this hotel. It is not so central compared to the city center, but I can strongly recommend this as an alternative. Very nice staff, pretty and clean rooms. Fantastic good breakfast.

I spent 1 night here while on a business trip. The hotel service was very good. The food in the ground floor bar/restaurant was very tasty and prepared in full sight of diners. Breakfast was typical continental and good. The gym is quite small.

One afternoon, when I returned to my room I noticed that my alarm watch was disappeared with my slippers. I did not find them. I reported to the housekeepings foreman, who came with housekeeperman to my room. He told then, that those are in my luggage. I opened luggage and those were there ! Why in earth ? In the evening I later saw that the nice present from hotel manager was stolen from my side table !! He had taken it to himself. And I did not get the similar one from reception, as manager was off-duty. I become really angry. Besides I bought Fanta from the drink automat in the same floor and it was really bad. I looked the last drinkable date and it was over 2 months old, in August. So a little tip to you. If you visit the hotel, keep always " Don´t disturb " outside your door or be at present and watch after housekeeper´s work. And put a little valuables in your safe in the room.

Situated right at the metro, supermarket, good eateries and a nice neighbourhood for a good walk in the evening. A good and simplistic breakfast, being a vegetarian pretty much eat the same thing for 5 days (lol). Rooms are comfortable and cozy, and a good front desk. They have a room downstairs to freshen up, incase you have checked out early but have a late evening flight. Very helpful and courteous staff.

Best Western Pr... I, Guest Relations Manager at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear Rahul J, thank you for your review. We are very happy, you enjoyed your stay and liked the location, surroundings and helpful staff. Thank you too for your input concerning the vegetarian side of our breakfast, we will take this information and use it for the better. Kind regards, Elisabeth Berg, Online Quality Manager

Nice, clean, quiet rooms, friendly service, very accommodating to early check in (thanks!), excellent breakfast buffet. Location was good for our purpose, parking available at no cost, good restaurant.

Best Western Pr... I, Guest Relations Manager at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear Gabriele S., thanks a lot for your kind review. We are very happy you enjoyed the location of our hotel, breakfast, staff and parking. Looking forward to see you again, warm regards, Elisabeth Berg

I stayed at this wonderful Best Western when visiting Frankfurt for business. Even though I was only there only for one night (plus some morning time) i can genuinely say - this hotel is truly fantastic! Here's why: 1. Located literally 5 minutes walk from the American embassy. If you need to go to city center it's one line away from Hauptbahnhof. 2. Kind staff - as a start check out is at 12 (and not at 11 like most European hotels). In my case specifically I've asked for a late check out due to a morning meeting - without thinking twice the lady from reception already gave me a 'minimum' of a half an hour extension. How thoughtful! At the end I did not use it but I cant ignore nor forget that gesture as it is not to be taken for granted. 3. Awesome breakfast - also included ice water (especially for Americans) rich varieties of veggies, eggs and ham. 4. Awesome dinner with great service - the waiters (especially Walt C.) didn't stop checking if the guests need something, wonderful service and not typical for german hotels, just wow!!! Needless to say that the food was really in top quality, very fresh and tasty! 4. Room - great comfy bed, even though I had a twin bed - it was still very comfortable. Full amenities included a robe and slippers. The room was quiet enough to sleep in even though my room was located straight on the highway. 5. Tea varieties - here I was seriously impressed - usually in hotels they kinda give you samples of a few tea types they pulled out of the big saving pack. Here I literately found all kinds (you know because all the hotels are using them) which was really amazing to find! I only had one kind since it's the only one I like but that's my point exactly, the variety is aimed to all flavors which is something I really miss in hotels nowadays. Would I come back? Absolutely yes!

Best Western Pr... I, Guest Relations Manager at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear May G., thank you a lot for your kind feedback! We are really happy that you enjoyed your stay so much and that you took some time to write it down. We would be happy to welcome you again of course, warm regards, Elisabeth Berg, Online Quality Manager

A large group stayed here over a long weekend for a rugby tour in Frankfurt. The hotel was excellent and the staff first class. Nothing was too much trouble. The rooms, beds , showers all excellent and the service was not lacking for anything. The restaurant and breakfast offerings were also really good. I would recommend this hotel anytime.

Best Western Pr... I, Guest Relations Manager at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear Lee G., thank you for your positive comment on our hotel, we are looking forward to see you again, warm regards, Elisabeth Berg Online Quality Manager

Clean hotel with spacious rooms, good breakfast, plentiful TV channels and fast internet. The room is well-outfitted with plenty of outlets, lights, sitting room furniture, hot water heater with tea and coffee, an iron with ironing board - everything you need to be comfortable on a business trip. I thought it was particularly thoughtful that they turn the shower nozzle against the wall so you don't inadvertenly drench yourself when you turn on the shower! Internet was fast but a bit temperamental - the system prompts you to log in too often on handheld devices, and sometimes it takes a bit to get the log-in screen to pop up on your computer. ATM is nearby at the gas station just 50m away, McDonald's is down the street, public transportation is right across the street, and a grocery store just 300 meters away. Hotel staff are friendly and helpful. 60 or more channels on the TV in multiple languages and a nice radio/speaker in the room if you just want music.

Best Western Pr... I, Guest Relations Manager at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear Guest, thanks for your comment. We are happy you enjoyed our location and ammenities and hope to see you again on the next business trip to Frankfurt. Warm regards, Elisabeth Berg Online Quality Manager

Very quiet rooms, with a nice smoking place in the backyard. Room and toiletries were clean. Close to a Tram station. Around 25 mins from the center. Breakfast buffet was very rich, the breakfast staff were helpful, helped us with our morning coffee :-)

Best Western Pr... I, Guest Relations Manager at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear Ziad T, thank you for your feedback. We are happy you enjoyed your stay. The "Konstabler Wache" in the city center is just 10 minutes with tram, but some other parts of the center are a little bit more far away. We will forward your kind feedback to our staff and hope to see you soon again, warm regards, Elisabeth Berg Online Quality Manager

We stayed here several nights because my husband was on a business trip and it was great. We arrive via car and there are two lots. Underground parking costs 10 euro a night and the open lot in front of the hotel is free. There are limited spaces and fill up at night. I also saw a lady park and then grab her groceries and head to the apartment complex next door (her car didn't move for 2 days). It is not a great location for downtown Frankfurt travel but the 18 tram is right outside and brings you very close to the city center. We used it a few times and it is pretty easy to navigate. Traffic in Frankfurt is pretty bad so I suggest using public transport. The check in was very quick and easy. The room and bathroom were quite large. Thee is a mini-bar in room (nothing complementary). There are some great toiletries in the bathroom and the shower was large (for European standards). I was even able to take a comfy bubble bath. There were bathrobes and slippers in the room also. The beds and pillows were the most comfy I've slept on in a hotel. The room was very quiet even though we slept with the window open. The breakfast buffet had a wonderful spread with lots of choices and the waitstaff were fairly receptive. Local dinning options are limited in this area. There is a great Italian restaurant about 300m away and the restaurant right across the street (very limited seating). There is a bar and restaurant in the hotel that always were busy. I had the misfortune of coming down with food poisoning after eating there on our last night though. Despite that, it was still a good stay at a great spot.

Best Western Pr... I, Manager at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear LucyD925, thank you for your feedback. We were shocked to read that you came down with a food poisoning after your stay. But after some investigation we found out it was just a sickness - maybe because of an intolerance. So we want to post that in this place to be clear that hygiene standarts in Germany are really high and we are taking care a lot about the quality of our foods. We are happy you enjoyed your stay so much, best the bedroom and breakfast. Thank you also for your hint with the illegal use of our parking space. Ww hope to see you again soon, warm regards, Elisabeth Berg Online Quality Management

Good hotel, convenient for Consulate visits, clean, good breakfast. Clean bathroom, restaurant inside, different other restaurants around. Check in: ok. Parking cost $ 10 per day. We were 1 hour late after check out time and Hotel did not charge us- that was kind!

Best Western Pr... I, Guest Relations Manager at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear corneliag154, thank you so much for your kind comment. We are happy you enjoyed your stay! Warm regards, your Online Quality Management Team

Stayed for 3 nights. The room was clean and the bed was comfortable. The front desk staff were helpful when I had questions concerning bus/tram/train routes. Free breakfast was a plus as well. No complaints.

Best Western Pr... I, Guest Relations Manager at Best Western Premier IB Hotel Friedberger Warte, responded to this review
Dear Islandpalmtree, thank you for giving Feedback - we are really glad you enyojed your stay. Warm regards, your Online Quality Management Team

Stayed here for 5 days for business meetings. The hotel is comfortable but the food was outstanding. Many people in wheelchairs attended the conferences but the meeting rooms were not accessible and people had to use a speacial lift that continuously broke down so they had to be lifted down the stairs which was not great. Internet was terrible and it kept disconnecting which was frustrating. Staff were friendly and helpful. Had to pay a deposit for the mini bar which was unusual.

Best Western Pr... I, Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Ken S., thank you really much for your feedback. We know about the lift that was broken on a Sunday and we want to apology for the inconvenience about it. We managed to fix it on Monday so we hope after that your access to the meeting rooms was better. Because of this happening we are right know thinking about alternatives to the lift - just in case. Internet connection in our hotel is wireless so we have a certain limit of data transfer which can be reached when we are fully booked. So, we are really happy you liked our food, the location and staff and hope to welcome you once again, warm regards, your Online Quality Management-Team

Stayed here whilst on a road trip with my boyfriend around Europe. The staff were all very lovely and helpful during our stay. The room itself was nice, and the breakfast buffet was delicious! There is a tram station very close so easy access to the main city. Managed to get a parking space, we must've arrived at a quiet time. Not a bad word to say about our stay!

Best Western Pr... I, Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear callenn, thank you for your review. We are happy that you enjoyed your stay! Warm regards, Elisabeth Berg - Online Quality Manager

Worn off mattress makes you roll to one side. Generally clean. Bathroom fixtures need some work done. They lock the minibar and expect a fee to issue a key which is hilarious. I can see why but it sends a message of mistrust. It is convenient if you have business at the US Consulate. Also a short ride with public transportation to the city center. The front desk staff is accommodating and professional. A typical business traveler place.

Best Western Pr... I, Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Oliver O, thank you for your Feedback. We apology that you didn't feel as comfortable in our bed and with the minibar-issue as we hope you would. We take your critique as an productive feedback we will work with. We are really glad you enjoyed then our front desk team and the location. You are always welcome and we hope to see you again. Warm regards, Elisabeth Berg - Online Quality Manager

The room was spotless and the bed was a delight to sleep on. The rooms have literally everything you need and most of the staff are polite and helpful. The only minor glitch is that room service and the restaurant closes by 12 so you'd need to have euros in coins available to use the vending machines if you need a drink, late at night and don't have access to your minibar.

Best Western Pr... I, Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear bimanimi, thanks a lot for your positive feedback on our hotel. You write that "most" of our staff is polite and helpful. We hope next time you can write "all" - we are working on that every day. As you write, we would recommend to fix a key for the minibar at the front desk, when you arrive late in the evening, so that some snacks are available even when our kitchen is closed. We are happy you enjoyed your stay and hope to see you soon again, warm regards, Elisabeth Berg - Online Quality- Manager

Been there for 3 nights during the Automechanika Fair. Clean, good food, polite and helpful staff, great location, very well connected. Fresh towels on daily basis, good working free wi-fi, nice parking, pleasant front and back garden.

Best Western Pr... I, Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Vladimir P., thank you so much for your very kind feedback. We are happy you enjoyed your stay. Hope to see you again in our hotel, warm regards, Elisabeth Berg Online Quality Manager

If you have appointment at the US Consulate, look no further as this is the perfect accommodation! Here's why: It's only 10 mins away from the Consulate. Bus & tram access is less than 5 mins walking distance Free wifi (it was of decent speed) Free breakfast (Great and delicious spread) Consistent and good pressure on hot water Big and spacious room and bathroom Clean rooms Confortable beds ( Had a great night's sleep) Courteous and helpful staffs Coffee/tea making facilities Safe facilities in room

Best Western Pr... I, Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Melissa S., Thank you so much for appreciating our hotel! See you soon, warm regards, Elisabeth Berg - Online Quality Manager

The room was very clean, with newly appointed furnishings, and the bed was very comfortable. The bathroom was clean, and also pretty up-to-date with quite new fixtures. Overall, a great place to stay, with very friendly staff. (Note: If you park in the parking lot it's free, but if you park in the garage underneath there is a fee).

Best Western Pr... I, Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Kip K, thank you for your kind feedback. We are pretty glad that you enjoyed your stay and would be happy to welcome you once again! Greetings, Elisabeth Berg, Online-Quality-Manager

I was in Frankfurt for business for this stay. Rooms are very nice and well - kept and there is air conditioning, which I am told is not in available in all German hotels as the weather does not get that hot. I kept my windows opened, so did not even use the air conditioning, but it is there for those who need it. The location is more residential so there are not as many options for dining or shopping, but the large commercial downtown is only a short train ride away. The daily breakfast buffet far exceeds what you would normally get in the US, but that is generally the case in Europe. The staff at the front desk and in the dining are were excellent.

Best Western Pr... I, Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear MarkLaurel, thank you a lot for your great review on our hotel. We appreciate that you like our location, bedrooms, breakfast and you also consider our staff is "excellent"! Always happy to welcome you soon again, best regards, Elisabeth Berg - Online Quality Manager

This hotel has a great location and the breakfast is very tasty with lots of choice. However the wifi was VERY POOR and for this reason I would not stay here again - which is a shame as everything else was good.

Best Western Pr... I, Public Relations Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear livinglifetothefull1, Thank you for your feedback. We are happy to know, that you liked your stay in our hotel and would enjoy to visit us again if we have better Wifi. Most of the time is works fine, but if we have a lot of guest in the hotel it seems like we have something similar to an on-again-off-again relationship with our Wifi. We are still improving our system, so that we can provide a steady and strong Wifi signal. Hopefully we can welcome you again. BEST regards, Leonie Naumann Assistant to the General Manager

I traveled to Frankfurt recently for business and I stayed at the Best Western IB Hotel Friedburger Warte, it's a nice hotel but very modest, staff are friendly except for one guy that I forgot his name on the front desk, he was a bit rude with me ! my room was nice, clean, I didn't try their breakfast as I was fasting but I did try one of their room service meals, it was good not very yammy but good! the hotel is not in down town but it's next to the tram/bus station where you can pick tram No 18 or bus No 33 to go to Zeil down town for 2.80 euro. there's a big supermarket just cross the street so if you need to purchase some goodies you're in the right place ! anyway I would recommend it but don't expect a luxurious hotel, just a modest clean one :) ah by the way, I booked a taxi for my last day to take me to the airport at 4:00 AM and when I checked out at 4:00 AM the front desk guy said there's not reservation for me !!!! I'm assuming the rude guy forgot to put my name on the list O-o! luckily the other guy called a taxi and I got it in 5 minutes (the Egyptian guy was very friendly and helpful)

Best Western Pr... I, Leiter Öffentlichkeitsarbeit at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Lila, Thank you for your feedback. Only with honest feedback we improve our service. I am sorry to hear that your taxi booking got lost, something like that should not happen. Also I am really surprised that Milan (that is the name of the front desk guy) was rude. Normally he is more like a big friendly teddy bear. We will have a talk to him and try to find out what was wrong. Please excuse his behaviour. Hopefully we can welcome you again in our hotel! Sincerely, Leonie Naumann Assistant to the General Manager

pros : perfect location , suitable room size contains most of the necessary needs , public transportation just 5 min walk , several super markets around the area , a very helpful staff and a very good breakfast . Cons : No English channels , the WIFI is below average

Best Western Pr... I, Leiter Gästebetreuung at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Mohamed I, thank you so much for your feedback. We are glad that you enjoyed your stay in our hotel. There is nothing left to say, except we are looking forward to see you soon at our hotel again! BEST regards, Leonie Naumann Assistant to the General Manager

Love this hotel , a good breakfast and free parking . Perfect location if you have early appointment at the US consulate . 500 meter away. very nice bar , front deck very helpful . Very good breakfast in the morning , lot of choices.

Best Western Pr... I, Leiter Gästebetreuung at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Joy V, what can we say about your feedback? Thank you very much for giving us 4 stars on TripAdvisor. Have a wonderful time and visit us soon again. BEST regards from Frankfurt, Leonie Naumann Assistant to the General Manager

Lovely clean and bright hotel. Close to tram which was 15 minutes from the city centre. Staff were helpful and friendly. Breakfast buffet was great. Hotel was very clean. Beds comfy. Toiletries supplied. Room lovely with air conditioning or you can open the window. Very enjoyable stay.

Best Western Pr... I, Public Relations Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear mogrady2016, Thank you for your nice feedback for our Hotel. We are glad that you enjoyed it. Hopefully we can welcome you again in our hotel! Sincerely, Leonie Naumann Assistant to the General Manager

Wifi was HORRIBLE, absolutely horrible. The bed was comfortable, but the rooms were very hot, as the hotel-wide heater was cranked up when it wasn't that cold outside. Breakfast was really delicious -- good selection and fresh food. Bar was good and had a nice selection of items and snacks. The bathtub was a hazard -- elevated and high-sided, I'm young and still afraid I was going to slip. Don't get me started on the terrible gym - one bike, one treadmill, and one multi-weight machine, with no water accessible.

Best Western Pr... I, Front Office Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Erin T, Thank you for your feedback. We are aware that our Wifi is not the best and are still trying to fix this problem, but this is not so easy to figure out. Our air conditioning system is turn on when the weather is steady about 20 degrees. Maybe you visit us again. Sincerely, Leonie Naumann Assistant to the General Manager

This review only accounts for the Hotel's breakfast! The breakfast was delicious and the service was very professional and kind. Everything went smooth with our reservation. We got served good coffee (even though it was filtered) and the juice was freshly squeezed! There was a wide variation of warm and cold food, the bread was delicious as well as the fresh fruits (at least 6 different kinds). Also à la carte orders were included in the breakfast so we got pancakes (french) with chocolate, which were excellent (taste and presentation). We also really liked the professional, attentive and nice service. Breakfast was around 15€ per person, which is average in Frankfurt. The Hotel itself looked really nice from the outside and inside. It is located in Frankfurt's north, but there is a bus and tram stop right in front (12 min to the city centre "Konstabler Wache") with buses / trams leaving every 5 min. If you around and want some good breakfast, this is a good place.

Best Western Pr... I, Public Relations Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear El_Vividor_extremo, Thank you for your nice feedback for our breakfast. We are glad that you enjoyed it. Next time try your Fresh Line Restaurant for a good evening meal. With BEST Wishes, Leonie Naumann Assistant to the General Manager

My wife and I were there back in August. We landed at the local Airport and drove there. We were exhausted from Jet lag and hunger. I drove an parked in front of the door and parked my there. I went inside and registered. Vladimir was the hotel clerk. I got a room for two nights. He saw how tired we were. He took our bags upstairs, and refused a tip. What a great guy. We slept for a couple of hours and then called room service. Pina brought it up and it was great. My wife had prime rib and mashed potatoes, and I had a club hamburger. It was a cheeseburger with a fried egg. It was delicious. Then we got some beer from the mini-fridge. The next morning we got up early and went to breakfast downstairs. It was a breakfast bar, included with the price of the room. Ken was the morning clerk, and he was great. He mapquested Sellrod for us. This is my wife's ancestral hometown. We found the place and stayed a while We drove back to our hotel room, and went down to the fine restaurant for dinner. The restaurant was pricey, but top of the line. My wife had ribeye again with a great salad and dessert (Apfelkuchen). We partook of the Apfelwein (The Hessian drink) with dinner. After dinner we had coffee, and played gin rummy (after we moved outside to the covered patio. Please do yourself a favor. Great staff. Great food. Great drinks. Great drinks.

Best Western Pr... I, Public Relations Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear GaryCummings Thank you really much for your nice feedback! I think there is nothing more to say than we hope to see you again. BEST regards, Leonie Naumann Assistant to the General Manager

I've been to the hotel for three weeks back in August 2014. We arrived on 3rd of August and we allocated our rooms. I've been there with some other fellow students from my university, since we were participating in an intensive programe that held in Frankfurt university. Once we allocated the rooms, we requested access to the WiFi but the staff informed us that we are cannot use the WiFi connection without paying a daily or weekly fee. To be honest, prior to our arrival we have been informed from our tutors that the hotel will have WiFi and we can work from our room. Instead, the staff mentioned that we cannot use the WiFi. On the other hand, i have to say that the staff was very friendly and willing to help us. We were always asking for some new places to visit in Frankfurt and the staff was really friendly and helped us to find some new places to eat, drink and have fun with our friends. In addition, the breakfast was GREAT. You can find everything you may need on the buffet every morning or even ask the waiters for something different. Finally, the rooms were really good and we enjoyed our visit in the hotel. I would consider another visit to the hotel (even if i don't know the price for the room, since our university paid for the rooms).

Best Western Pr... I, Leiter Öffentlichkeitsarbeit at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear 110Konstantinos110, Thank you for your nice feedback for our hotel after this long time. We are always happy to hear, that your enjoyed your stay and you considering to visit us again. It is great to know, that you still have this good memory's about our staff and Frankfurt. We are sorry for the situation with the WiFi, but the room reservation from the university was without the use of the WLAN. Hopefully you could do your work at the hotel. Thank you again for taking the time to give us a feedback and we hope you will see you again. Sincerely, Leonie Naumann Assistant to the General Manager

So i had stayed in this hotel from 29 of Jan till 02 of feb. First of all this is not a four star hotel nor in how the room is fit or the personal behaviour. The big problem is that when i have made the check in they ask me for a deposit of 850 euro. BE SERIOS what are their problem. After a short discussion with the reception they get a deposit of 580 euro. I have to tell that the room was a prepaid so there is no reason to charge a deposit with this amount. In the room you will found the refrigerator closed and you are kindly asked to go to reception make a deposit of 20 euro and after that you will received a key. They did not charge me with 20 euro but they did not refill the refrigerator during my stay. When i checked my account i found that they did blocked the amount but they cash the amount. I have a short discussion on the phone with a lady from reception and they keep told me that it is a blocked amount even that i have told them that it is not like this. Also they can not tell me when the amount will be unblocked if it is so. I will not go there be sure of that

Best Western Pr... I, Public Relations Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Mr. Radu, Thank you for completing the survey regarding your recent stay at our property. Only with your honest feedback we can improve our service. On behalf of our entire team, I would like to apologize for your trouble. After your call and the review we looked in to it your booking and saw that we made a mistake. We transferred the money back to your credit card and called the company to hurry up the process. It should already be on your account. It should not have come to such a mistake and we are sorry for all our trouble you went throw. We can only try to learn from this mistake and give our best to improve our service. Sincerely, Leonie Naumann Betriebsassistentin BEST WESTERN PREMIER IB Hotel Friedberger Warte

Seriously, what on Earth gave these people the idea to call this a four star hotel? This was the smallest room I've ever had in a four star hotel, and the first time I've seen a four star hotel with a shower only. It's right next to a busy main road, and the windows aren't adequately soundproofed. The furniture was chipped, the TV image distorted, the bed lightweight and not fixed to the floor so when you sat up leaning against the headboard, it would slide forward. The shower was a disaster, as the shower head could not be fixed and kept tilting down pointing straight at the back wall making it difficult to get any water on yourself. The breakfast buffet was mediocre, at best. Parking. The booking website promised free parking. When I arrived, I was told that this applied to the outside parking lot only. However, the outside parking lot only had about 20 spaces, all of which were taken. There was no parking to be had on the street either, so the only remaining option was the hotel's parking garage - for which you were charged. Oh, last curious thing: the elevator. Despite being reasonably new (after all the sign said it was built this century), it only had a single call button, no UP or DOWN options.

Something was wrong with hotel 's Internet. In most (but per the desk employees, not all) of the rims. Each day they told us it should be fixed by day's end; each day it was not. One clerk told me, "our tech doesn't know what the problem is, so he is trying different fixes each day". Ummm, no. It's 2015, get a different tech. Or at a minimum, inform your guests upon check-in - and give them a discount. I had to wander out to coffee shops, none real close, to use internet. Ridiculous for this price/class of hotel in 2015.

Very warm welcoming, our room was very clean, we found the bed very comfortable for our backs. The room is maintained very very well, the same goes with all other parts the hotel, such as stairways and elevators. Breakfast is very reach, fresh fruits and veggies to choose from, hot dishes available as well; in addition there's an indoor pub, and another place to have a nice dinner. The hotel is located as far as 10 to 15 minutes of driving from the city center. We found it worthwhile. The only negative point is the poor WIFI signal, it's ok to surf while exiting to the corridor, but a different issue if you want use Skype.... We will return to this hotel!

Best Western Pr... I, Guest Relations Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Avner M, Thanks a lot for your nice feedback. We are happy to know that you liked our hotel and want to return. This means we are doing a good job. We know that our WiFi is not ideal but we are still improving it and hopefully we have a better connection when you come back. We wish you a Merry Christmas and a Happy New Year. See you soon. With BEST wishes, Leonie Naumann Assistant to the General Manager

It does not look as good on photos as it actually is! I was pretty impressed. Breakfast is amazing: they got a plenty of choice for drinks and food, and all delicious. The restaurant downstairs (Fresh Line) is a super cosy place with good food and an amazing manager ( Walt) who will make your day no matter how bad you feel! Special thanks for making our stay memorable. The hotel offers everything you need, and they even have ironing board and an iron in the room which is a big PLUS! Most of the hotels I have ever stayed do require to call front desk for ironing facilities. The rooms are basic, but again, offer everything you may need. A plenty of room for one person at least, despite the stereotype that European hotel rooms are tiny. This one is a great place to be especially if you have business with the US Consulate ( right across the street). There is a big supermarket, pharmacy, and a gas station within walking distance from the hotel, so when everything is closed on Sunday, you get to go to the gas station and get stuff. i would definitely go back to stay there again.

Best Western Pr... I, Guest Relations Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Lilu A Thank you for completing the survey regarding your recent stay at our property. We only can improve our service with honest feedback. We are happy to know that you enjoyed your stay in our hotel and that we outperformed your expectations. Thank you again for taking the time to complete the survey and hopefully you will visit us again. Merry Christmas and BEST wishes, Leonie Naumann Assistant to the General Manager

I was staying in this hotel for a business trip and stayed for four nights. It was such a good neighborhood. This hotel is access able by train, bus or taxi. Free WiFi service in the rooms, nice bed and extra large TV. You will find guide maps at the hotel counter. Morning walk is enjoyable and after that you can find a nice free breakfast with a lot of fruits. You can get all the services of a three star hotel here. Talking about location, there are many parks and sites to visit nearby.

Best Western Pr... I, Leiter Gästebetreuung at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Andolon, Thank you very much for your wonderful feedback. We are glad that you enjoyed your stay in our four star hotel. We are always happy about good feedback. There is nothing left to say, except we are looking forward to see you again! With BEST wishes, Leonie Naumann Assistant to the General Manager

My wife and I reserved a double room for one night due to our early immigrant visa interview the next morning. Hotel accomodations were good, great location for access to the US Consulate. Only complaint was the breakfast, lots of variety and options, however, breads and some of the breakfast meats i.e., salami and fruits were not so fresh. Appeared to be leftovers from day before. Eggs, bacon, sausages, juices and coffee were fresh and really good.

Best Western Pr... I, Leiter Gästebetreuung at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Everfieldce Thank you for completing the survey regarding your recent stay at our property. We only can improve our service with honest feedback. We are happy to know that you enjoyed your stay in our hotel and hopefully everything went smoothly in the consulate. We are sorry that the breakfast was not to your complete satisfaction. Please be assured that we control everything before it gets out of the kitchen. Thank you again for taking the time to complete the survey and we hope you will hear from you. With BEST wishes, Leonie Naumann Assistant to the General Manager

It is obvious that this hotel has little management oversight or quality control. It is understaffed and poorly run. There is no effort to do more than the absolute minimum, from the quality of the linens to the condition of the hotel. In short, it's a dump.

Best Western Pr... I, Geschäftsführer at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Mr C., thank you for your feedback given to us on BEST WESTERN and Tripadvisor. On Tripadvisor we could read also some comments but still we do not know what happened. Because we got a lot of emails and feedbacks, where guests are telling us about being satisfied at our hotel I would like to know what exactly was not god regarding cleanliness, service, friendliness. Please provide me this information or let me know, when I can call you. I would like to improve our service and your feedback will help a lot. This message will be sent also by email. Thank you again for supporting us and help us to improve service and quality. Kind regards, Michael Mauersberger Geschäftsführender Direktor / General Manager

From the minute we checked in this location has been wonderful! Great front desk service, wait staff, buffet breakfast and room accommodations. We choose to stay on the 4th Floor Quite Floor and was perfect. The beds and pillows were comfortable and our view was very nice. The hotel bar in the evening was a great place to unwind and the bar staff took excellent care of us. Great location, located by bus and rail and taxis are available to get you into the villages.

Best Western Pr... I, Leiter Gästebetreuung at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Amy R, Thank you very much for your wonderful feedback. We are glad that you enjoyed your stay in our hotel. We are always happy about good feedback especially if the feedback is for our service. Hopefully you visit us again. BEST regards, Leonie Naumann Assistant to the General Manager

It has everything a busy business traveler would need- clean, comfortable bed and sheets; close easy, access to transportation; tasty food; restaurant; small gym. Everything is pretty basic but it's reasonably priced and in a great location.the staff was helpful.

Best Western Pr... I, Guest Relations Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Emiyah E, Thank you for your nice feedback. There is nothing left to say, except we are looking forward to see you soon at our hotel again! BEST regards, Leonie Naumann Assistant to the General Manager

Hotel according to BW standards: clean, good breakfast, silent area, free parking, nearby ALDI, tram to city center. What else could you ask? Friendly staff, English speaking. Easy airport reach by own car or taxi.

Best Western Pr... I, Guest Relations Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear jackickx Thank you for your positive feedback. There is nothing left to say, except we are looking forward to see you soon at our hotel again! BEST regards, Leonie Naumann Assistant to the General Manager

I am not allergic to mold, so I could handle mold growing in the shower (room 203) for a week. Though it is a non-smoking room, the smoke wafts in from the courtyard below where people stand outside to smoke and housekeeping likes to open the windows to 'air the place' out and let the smoke in; cranking up the A/C (saving grace! yes! they are air conditioned!) helped. The room service food was un-eatable. The soups are good, but unless you want the company of fruit flies sharing your meal, it's best to eat downstairs or down the street; the restaurant food was very good. The worst of the entire experience, however, is the level of noise in that hotel. I never had a full night's sleep. The glass doors at the hallway exit to the stairs slam loudly and the room doors also slam, though not as loudly as those metal doors at the stairs. We happened to have a maniac staying at our hotel with angry laughter seeming roaming the halls and smoking outside. Earplugs blocked his noise, but the slamming doors woke me all night. The positives: Service is remarkably good. The staff is friendly and accommodating - they can probably make more money working a nicer hotel because the service they provided far outshone the accommodations.

Best Western Pr... I, Guest Relations Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear Guest “Nemrac69”, Thank you for your feedback. We apologize for your uncomfortable stay in our hotel, but we are always thankful for suggestions to improve our services. We are sorry and aware of our problem in the rooms and starting from the 1st of October we have a new company for the cleaning in the rooms. So we will improve our quality. Even though we control every room at the moment and after your feedback we found out, that we still missed defects in 2 rooms. We also would like to ask you if you already informed somebody of the hotel staff during your stay about this, because it is the first time we heard about this complain in the room 203. If we had known we could have find a solution to make your stay nice and comfortable. Also we would have found a room further away from the hallway doors, which we are actually checking and setting up for more convenience and silence in the floors. Thank you for your compliment for our staff and the food in our restaurant. By the way the food for the room service is from the same kitchen as the food in the restaurant also served from the same waiters which are working in our restaurants. We are not able to relate to your complain about the food. Our kitchen and service are from good quality and we are getting a lot of compliments for that so we never had a complain (like this) on site. Before the room service food gets out of the kitchen it gets checked and for transportation it is covered. On behalf of our entire team, I would like to apologise again for not exceeding your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Because we value your business, we would like to provide you with a compensation. Please contact us under the email dirktion.frankfurt@ibhotels.de so we can send you more details If I can provide any assistance, please don't hesitate to contact me directly at +49 (069) 7680 640. Sincerely, Leonie Naumann Assistant to the General Manager BEST WESTERN PREMIER IB Hotel Friedberger Warte

This is a mediocre hotel for the price. It needs an update. Showers have no shower curtains and are very slippery when water goes all over the floor. They advertise free wi-fi, but it only works very spottily and rarely in the evenings. Elevators are slow. The location is good if you are visiting the nearby U.S. Consulate, but otherwise not a very convenient place to stay. The restaurant is very good though, better than you would expect from such a hotel.

Best Western Pr... I, Public Relations Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear guest “DD S”, Thank you for giving us a feedback about your stay. We are sorry that you have not enjoyed your stay in our hotel, but only with feedback we can do better, so please let me comment your points. At first thank you for your good comment to our restaurant. We are glad that you liked your visit there. The Wi-fi in our hotel can be overloaded in the evenings, but we are working at this problem. So we are really sorry that the internet was not working during your stay. Not all of our rooms with a bathtub have a shower curtains, but we are in the progress of changing that. In the mine time we have bathmat in every room. Again we are sorry that you did not like your stay in our hotel. We would be very happy, if you would visit us again to show you our hotel from its best side. If you should have any questions or wishes, please don't hesitate to contact us. Leonie Naumann Assistant to the General Manager

I stayed here from late March to late June 2015 while I was in Frankfurt for work. I had a great stay. I got to know the staff well and they were always helpful (and happy to speak English). In fact they made the stay. Over this amount of time I watched them interact with hundreds of guests and they were both professional and welcoming. Wifi was not always good but I also wasn't paying an extra 25.00 euro a night as I did at one of the more expensive chains where I started my trip. The breakfast was great with lots of fresh fruit and healthy options. My favorite treat for dinner was the cheeseburger and fries which was better than most hamburgers at home in the U.S. On many nights after work I would ride the bus into downtown Frankfurt to walk around and sight see - a short easy trip - about 15 minutes - and also walkable. The TV was nothing to write home about (unless you know German- but there were 3 English news channels) but I found out that this has to do less with this hotel than the way the German companies offer their packages (of about 5 hotels I stayed at in Germany none offered much more than news channels in English). I had a standard room and the bed was comfortable. Within a five minute walk were several restaurants and grocery stores and drug stores. Definitely would return to this hotel.

Best Western Pr... I, Guest Relations Manager at BEST WESTERN Premier IB Hotel Friedberger Warte, responded to this review
Dear guest „Jamie“ Thank you really much for your great feedback. We are happy that you had a wonderful time in our hotel and hope to welcome you again soon. BEST regards, Leonie Naumann Assistant to the General Manager