Best Western Aspen Hotel,  Fort Smith

4.0/5  - based on 173 guest reviews.
2900 S 68th Street, 72903-4000, Fort Smith, United States - See map
+1 479 452 9000 +1 479 484 0551

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> Room 1

1 adult

 

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 173 traveler reviews
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The newly renovated Best Western Aspen Hotel located just off I-540 in Fort Smith is both conveniently and centrally located. The Fort Smith Regional Airport is only minutes away. You are also within walking distance of some popular national chain restaurants. If you wake up hungry, then we have your late night snack needs covered with our new marketplace. Make use of our seasonal outdoor pool and all year indoor fitness center. Wi-Fi and extended cable are free in rooms and in our lobby. Our pet friendly and non-smoking hotel will also offer you customer service that will keep you coming back for all your future trips through the area.

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Room 1

Guest reviews


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based on 173 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
79
Verygood
 
59
Medium
 
24
Poor
 
7
Horrible
 
4
Business Business 33
Couples Couples 45
Family Family 58
Friends getaway Friends getaway 8
Solo travel Solo travel 15
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Aspen Hotel,Fort Smith
  • 4
    « Great Location »

    Very nice hotel that is in a great location. There are several restaurants within walking distance and also a couple of drug stores. All of the hotel staff we came in contact with were pleasant and welcoming. Our room and the bathroom were both spacious and clean. Bed and pillows were comfortable, and the room had a refrigerator, microwave and coffee maker. The hotel was busy, but our room was very quiet - we were not disturbed by any hallway noise, etc. There is an elevator available for those that cannot navigate stairs. We were pleased with our stay here and would not hesitate to stay again.

    1
    « Business Trip Made Like Home »

    Traveled to Fort Smith for business and this location is very desirable. The staff and hotel were very nice and I would certainly recommend this hotel for anyone. Workout facility is nice what you need to maintain your physical activity. As well as a nice pool area.

    3
    « ruff around the edges »

    Fairly nice place in a good location. Needs some work in the room I had, desk chair was broken, you could sit in it but you had to be careful. my room was a suit and the hide abed was out when I arrived, the cushions were in the corner and had no fabric cover on them. the internet was very poor, coming in and out constantly, hard time checking email.

    5
    « Nice place to stay »

    This a very clean, affordable motel. We made reservations as we were traveling and arrived late in the evening. Check in was very easy, and when asked about a good place to eat, the clerk offered a 15% off coupon at a restaurant located across the parking lot. The motel has been recently renovated, and was very nice looking and clean. The motel was quiet and the bed was comfortable. We slept well. Breakfast was good, with a nice variety of items. The motel is easy to get to, wit adequate, safe parking. We would stay here again.

    4
    « Nice stay! »

    My wife and I stayed here for 2 nights and found the hotel to be very nice for the price. The check in process was quick and smooth. The room was clean and the bed was comfortable. Breakfast was just ok but it was complimentary. We would stay here again.

    4
    « Delightful surprise! »

    This looks like it's been newly refurbished. It's freshly painted, the rooms are clean and the decor updated. I loved the use of quartz on all the surfaces in the room. It's nicely located next to 540. There's an Outback, Chick-Fil-A and an Applebee's all across the small street. A very easy walk. The breakfast had a nice selection of hot & cold foods. I really liked the plain and vanilla yogurts you could add topping to- like blueberrries or even the cereals. The staff was friendly. There was sign saying pets were welcome for $20.

    5
    « A solid value with FLAIR! »

    Hot breakfast bar, convenience to airport, affordable shopping & restaurants including right next door, and the riverfront just a few easy, picturesque miles away make this mid-range hotel super practical. Secure, nicely decorated interiors, suite-style rooms, and extra friendly staff make it an absolute pleasure. As I left for the day after a leisurely famiily breakfast I noticed the announced routine maintenance on all the air conditioners. While ours was alright before this made it run super smooth and quiet for a better sleep than I've had at most other hotels regardless of price!

    5
    « Home away from Home »

    The hotel is great and the staff exceeds expectations in every way. I stay here every time i'm in the area. The staff are eager to help and make your time away from home as comfortable as possible. I would recommend this hotel to anyone staying in the Fort Smith area.

    5
    « Best staff ever... »

    In times of crisis - when schedules are erratic and uncertain, the response of the staff speaks volumes. Every member of the front desk staff, on essentially every shift, went out of their way to assure that details of my stay that did not need to involve me were handled without a blink of the eye, The room was clean, breakfast while the standard hotel fare, was good. Should it be necessary for me to return to the area, this is where I will stay.

    2
    « Reviews are not accurate for this hotel »

    We stayed at this place last night. When we first walked in to our assigned room the cleaning smell was so strong you couldn't take it. We were moved to another room where the smell was not quite as bad but we could not open the window more than 3 inches because it was broken. It was supposed to be recently remodeled but our bathroom looked like it been remodeled some years ago. The staff was nice and helpful, but smell from the cleaning solutions was just overpowering. The laundry room had two washers and two dryers, but only one washer worked and only one dryer worked. I would not recommend this place and we will not stay there again.

  • 5
    « Great Hotel. Definitely will use again »

    Choose this hotel so family could be near my while had surgery at a nearby hospital. would definitely recommend to others. Very quiet rooms and area. Good location. Easy to find. Close to top rated hospitals. Great shopping in area

    4
    « Very nice hotel »

    The Best Western Aspen Hotel is a clean and comfortable hotel in a good location near major highways. It is a just short drive to the downtown historic district and there are a number of restaurants nearby, a few within walking distance. The hotel staff was very courteous and helpful.

    4
    « Not Bad »

    Not bad overall, breakfast could of been a little better but bed was comfortable and room was clean. Exit door closest to room couldn't be used to enter hotel which would of been nice for carrying luggage into our room since the room was ate the rear of the hotel.

    4
    « BW Aspen Fort Smith Arkansas »

    very typical hotel with downstairs self serve breakfast and wifi with microwave & fridge in room The difference here at BW Aspen is the staff I have stayed at a dozen different type hotels from spring hill suites to BW to Comfort Inns & LaQuintas THIS PLACE stands out because of the staff. All the hotels are similar the Staffing is not THIS PLACE is tops because of the staff !

    5
    « Great beds »

    Very clean friendly and relaxing stay. Breakfast was only not the best. Very minimal options. Was pretty well empty when we showed up at 8:00. Never saw anyone refilling the pans. Regardless I would still stay there again. Everything else trumps the breakfast.

    5
    « Lovely Hotel »

    Would stay here again!! Loved it!!!! The staff really are caring and professional!! Breakfast was great and the front desk ladies were very accommodating especially the late shift lady she went out of her way to make sure i was comfortable!!

    5
    « Exceptional service, great location and good value for money »

    Best Western Aspen Hotel is one of the best, value-for money hotels we have stayed in during 9 weeks of travel. The service was great with the staff exceptionally friendly and helpful. The rooms were clean and well appointed. The location suited us wel, just off the highway with a good choice of restaurants close by. This hotel comes highly recommended

    4
    « Opinion Changes »

    I previously didn't have the highest opinion about the Best Western hotel chain. The Best Western Aspen in Fort Smith has changed my mind. We stopped one night on a road trip. Clean. Modestly priced. Decent breakfast. Comfortable bed. Those are my four things a hotel needs to be. The Best Western Aspen checked all those boxes. *Bonus* We left an iPad in our room when we left (we remembered our baby though...) It didn't have a passcode. Wifi only. The hotel staff called us and held it until we could come back later on our return trip through Fort Smith. Very pleased. Very surprised. Stay here if my four reasons are important to you and you're forgetful.

    4
    « Great deal! »

    This is our first road trip with an infant and we needed a place to rest to break up long drive and this served our needs perfectly. Clean, comfortable room. Quick check in and out. Complimentary breakfast. All needs met for a great price.

    4
    « Acceptable »

    This Best Western was a little ways from the i40 but not unreasonably far. The hotel is walking distance to numerous food joints. The room was clean and everything was in working order. The check-in and check-out process was quick and easy.

  • 4
    « Fort Smith Best Western »

    Was overall pleased with the hotel and very pleased with the professionalism and politeness of the hotel staff. Internet was good in the room and room cleanliness was good. Pool area could use some privacy fencing as the pool faces directly into the parking lot and it is high traffic area. Over very pleased and would return if business returns me to Fort Smith

    5
    « This Hotel is Head and Shoulders above others!! »

    I cannot say enough good things about this hotel and their caring staff. I am a retired military veteran, walk with a cane and travel with my PTSD Service Dog. The front desk clerk took it upon herself to go out and unload my luggage for me and take it to my room!!! The young lady running the breakfast area welcomed me as I came into breakfast....told me to have a seat and she would bring my breakfast to me!!! Whoever trained these people did a fabulous job. The room was clean and comfortable...and the wifi was excellent. You will not be sorry if you decide to stay here!

    5
    « great stay »

    I was there for a funeral and found this place. The front desk clerk was very helpful after she found out why I was there. She was able to secure another room for my brother as well. I enjoyed my stay there and will use hotel again.

    5
    « Front Desk Kacy and Debbie are the best! »

    When I arrived I was very tired and Kacy came into the parking lot with a luggage dolly to help me to the room. That was a very nice thing to do. She made my visit relaxing and nice. In the morning, I missed the breakfast so Debbie made up a few items for me to take on the road. The entire staff are very nice and make you feel welcomed. I will always look for Best Western as my first choice because of the professional staff at BW.

    5
    « Pleasant Atmosphere »

    Enjoyed our stay, nice rooms and good breakfast. Loved the decor. Great rooms and comfortable beds.Liked the workout room.Staff was very pleasant.Rooms did not smell that funky smell.Will stay there again

    4
    « Quiet little hotel »

    Nice decor, decent room amenities and helpful staff. Few things needs attention, bath tub not draining, smoke odour in corridors and better quality breakfast with more fresh items. Josh was very nice.

    5
    « Great Hotel »

    Staff were very kind and helpful. I had to extend my stay twice, one of which required a room change, and the staff were very accommodating. It also has a great location -- close to a lot of different restaurants. I would definitely return to this hotel.

    4
    « The Best Best Western! »

    This is one of the best Best Westerns I have stayed in. Property was clean, updated and comfortable. This hotel had the best bed. Staff was great, friendly and helpful. Breakfast was good. Highly recommend this property. No complaints about this hotel.

    4
    « Good Value and Location »

    Extremely friendly help at the front desk. Near several restaurants so that you can walk to dinner and not have to drive. Rooms were very clean, modern, updated, and pretty good sized. Very safe area in Fort Smith, right across from the hospital. Parking lot is well lit.

    4
    « Safe Haven »

    The very kind people in this hotel were surprised when we arrived via Amarillo and Oklahoma on Saturday afternoon, late April, as there has been heavy rains and 20 tornadoes warnings across Oklahoma that day. 6 were dead and the Arkansas Governor declared a State of Emergency. Our destination the next day in the Ozark Mtns. was one of the worst affected. The Manager assigned us an upstairs room, advised us where to go to eat and generally made sure we were made aware of Fort Smith and its surrounds, going so far as to give us guidance about our Ozark trip if the weather improved. Our large King room was extremely comfortable, with good heating, a comfortable bed, fluffy towels, large cable TC, free wifi and plenty of coffee sachets. The centre of town was a short drive away, which we explored when the rain lifted soon after we arrived. Breakfast was the usual kind. The staff were friendly and extremely helpful. We recommend staying here.

  • 5
    « Traveling from GA to NM »

    Our family recently relocated from GA to ABQ, NM. Fort Smith AR was the halfway point. We stayed at the Best Western & received exceptional device which we did not expect traveling with a small dog. The hotel staff was friendly & helpful bringing us towels out to the pool & helping my daughter make a waffle at breakfast. It was a wonderful experience after a long day of travel!

    5
    « Ft. smith »

    Enjoyed our time in Ft. Smith. Nice hotel with access to places we wanted to visit. We would definitely stay at this bite, again if we are ever in the Ft. Smith area in the future. We had a great experience at this hotel. The hot breakfast was a real treat it having to find a place to eat before we got on the road

    5
    « Relaxing stay »

    This was a surprisingly nice stay. Bed was extremely comfortable. Breakfast was better quality than expected. The staff was very friendly, and the place was very clean. It was a very relaxing 2 night stay after a 15 hour drive. Would definitely stay there again.

    3
    « It was okay »

    The hotel staff was very friendly, however, the hotel itself seemed outdated. Our bathtub wouldn't drain while we took showers, so that wasn't pleasant. The rooms were clean and we did sleep comfortable.

    5
    « Clean and Comfy »

    This is a recently renovated hotel with nice decor. It's close to several restaurants. The best thing though were the beds! Most hotels, in my experience, have soggy beds, but these were fairly firm by hotel standards.

    4
    « First Time in this Hotel »

    Had a pleasant stay. Staff was incredibly friendly, smiling, goes out of their way to be helpful. Great location in close proximity to restaurants, I540 and Rogers Avenue. Could use a carpet shampooer and more no smoking signs by the hotel doors, but great value for the price. Good breakfast selection. Will definitely stay here again.

    5
    « Excellence »

    Awesome, relaxing and perfect. I would recommend this hotel to anyone. Debbie was extremely kind and helpful. My father really enjoyed the help he received getting his delicious breakfast and waffles. Thank you everyone for making our stay so comfortable.

    4
    « overnight stay »

    We enjoyed our overnight stay. Quiet location and very convenient to interstate and shopping, restaurants, etc. Very friendly staff and the breakfast was good. Place is a little old, but well kept and updated.

    5
    « Excellent Stay »

    In town for daughters graduation. This is by far the best property that I have stayed at in a long time. Newly renovated. I was in Room 202 and everything was perfect. I will definitely be back when I visit Fort Smith again in the near future. Close to everything!!

    5
    « Nice hotel »

    I have stayed at this location a few times. We have never had any issues. It is always clean and comfortable. The staff is always friendly. The location is conveniently located near several stores and restaurants.

  • 5
    « Spic and Span! »

    This BW was by far the best I've ever stayed at. The room has all the amenities you need for a business trip stay. The bathroom was very clean, all tile with a jetted tub (that I definitely enjoyed after a long day) and the bed was way more comfortable than I was expecting. I would recommend this hotel to anyone!

    4
    « Well worth considering »

    The room was very large and well furnished. Everything was clean. The king bed was comfortable. The free Wi-Fi was very fast. The staff were friendly and efficient. Breakfast was OK but not outstanding. There are decent restaurants within easy walking distance.

    3
    « Good value »

    Pleasant hotel and close to many eating places. Staff on front desk were very friendly and helpful. Room was large but faced the car hotel carp ark and also car park for an eating place, which made it noisy until theses places closed. Did hear too much noise from the main road after 10pm. We tended to hear more noise from the other people staying who walked up the stairs and passed our room on the way to theirs. Breakfast was adequate and again staff very helpful and pleasant. Would stay again but on other side away from car park.

    4
    « Very nice for a road trip »

    This BW was easy to find, was very clean, and recently renovated. Elevator was nice. The price was good. Beds were very comfortable. Had a good breakfast which was standard for the Best Westerns we'd stayed at on this road trip.

    3
    « Adequate...Decent Value »

    Check-in was somewhat prompt, room was mostly clean and smelled of Lysol. Bed was hard/lumpy, pillows were numerous but one good pillow would have been preferable to 4 lumps of polyfil. Wi-Fi was good. Breakfast was adequate, but would have been better if staff could have kept up with customer demand...had to wait for at least one hot food item every morning. Apple juice ran out after first day...stayed empty for remaining two days; was not aware of apple concentrate shortage in the area. Check-out was uneventful. Overall, its a three star hotel, experience and value.

    5
    « Best Western Aspen Fort Smith Ar »

    The entire Staff that i had any contact with were extremely professional and helpful. It has been a long time since i felt more welcome at a hotel. Friendliness, comfort and sincerity is very hard to achieve at the same time but they make it feel effortless Many many thanks. J.Ray & Irene Jackson

    5
    « Very clean, friendly staff »

    The hotel was clean and updated and the staff were all really nice. The breakfast person was really helpful and everything was fully stocked at all times. Great place to stay. The parking lot was well lit and it was easy to get to and from my room to my car. Very safe and quiet place.

    5
    « Newly renovated »

    Beautiful newly renovated hotel. The decor is lovely. Very comfy bed. Bert much appreciated business office. Excellent staff. Great location as you can walk to dining and shopping is close. Great stay!

    5
    « Nice place »

    The room was nice and plenty big, had microwave, coffee, and fridge. The bed and pillows were very comfortable. The shower had plenty of pressure and warm water, it was quite and breakfast was good. A little farther off interstate 40 than we wanted.

    4
    « Wasn't our first choice but I'd stay again. »

    We tried to stay at a different hotel but there was no room. They called the BW and they did have a few rooms left. The BW was just down the street so we checked in. Our room was clean and comfortable. The entire hotel was pleasant and welcoming. Breakfast was the basics, nothing fancy. The cook kept making the rounds to assure things were full and fresh. Overall a goon night stay.

  • 5
    « Friendly Staff »

    This hotel is very quiet. We were traveling a long distance and this hotel is clean and quiet. We were pulling a U haul trailer and they had great parking, which easily accommodated it. Chili's restaurant is within walking distance as is a drug store with more all around. It's a great location for the traveler. The price of a room was reasonable as well. They are pet friendly if you are traveling with your fur-kid. Timothy Glass, author of Just This Side of Heaven and Postcards

    4
    « Family Reunion Stay »

    The room was very clean, the bed a little soft, breakfast ran short by the time we ate at 7:30 am. The location was actually out of the way for us since our family reunion was in Sallisaw, OK and it would have been nice to know that before I booked the room. Had I known I would have still booked accommodations in Fort Smith, but closer to our reunion site.

    4
    « Nice Hotel, Friendly Staff,Clean Hotel »

    Nice hotel,great location within walking distance to restaurants and retail stores. Staff was very helpful and friendly. Room was clean and in order. Easy access to the wifi, 32" flat screen TV WAS nice and comfortable beds. Hot Breakfast that was maintained well by friendly staff. Well worth the price. Enjoy your stay...

    5
    « Awesome, newly decorated hotel! »

    We booked 2 rooms recently while visiting my brother in Ft. Smith. This hotel was very reasonably priced and the reviews were good so I thought I would take a chance, and I am so thankful I did! Everything was new and spotless. The staff was wonderful and did a pretty decent job keeping up with the large breakfast crowd. We were able to book 2 rooms for the same amount 1 room would have cost at a comparible hotel close by. Also, the fact that this is a pet friendly hotel is also a plus. Highly recommend and will definitely be back here in the future!

    1
    « nerver come back »

    bad costumer service RON was very rude i ask for another room becasue my have stains all over couch he didn't try to find any room he see don't have any and good look find other one I drive next street and fine room for better price and bran new and better costumer service

    5
    « Friendly Hotel »

    The young lady at the front desk was very friendly and helpful! This hotel is on a main street with lots of restaurants nearby, also convenient to the interstate. Room was nice, clean and quiet. We were here for just one night, but traveled through downtown Fort Smith, and it seemed very quaint. Wish I had more time to visit the downtown area. We would return to this hotel and Fort Smith, Arkansas.

    4
    « Three day weekend getaway »

    Recently refurbished and clean. My only complaint is the housekeeping team parking their carts in the hallway between the elevator /stairs and the rest of the main floor during the morning "rush". When you're trying to maneuver suitcases to the lobby the last thing you need is unnecessary obstacles. Breakfast so so. Nothing to brag about but sufficient. Beds were very comfortable! A big deal for us! No problem with noise. Appreciated convenience of updated USB chargers, something we missed at our next hotel in rogers.

    4
    « Nice clean comfortable rooms »

    This was our first stop on trip out west, the staff was very friendly and helpful. Nice selection for breakfast too. You could tell it had recently been updated. Would diffidently stay here again if we pass through Ft Smith, Ark

    5
    « Touring The West »

    As stated in the other comment sections BW's across the WEST have been nice places to stay, they were well decorated, maintained, some pools were out of service due to being painted. The attendants were pleasant, friendly and helpful. The Complimentary breakfast areas and food were good. My only question is again how can there be so much price difference between BW's across the WEST any were between $10 - $60 and that's being a REWARDS MEMBER.

    4
    « Nice, sufficient, convenient stay! »

    My co worker & I stayed here for a wk of business, it was conveniently located, plenty of restaurants around it, it had free breakfast, which was great. Rooms were a tad small, but clean, nice spacious bathrooms. Will definitely stay here again.

  • 3
    « Decent »

    The lady working was very nice. The rooms seemed to have been recently updated. We rented a suite so our kids would have a bed. The mattress in the fold out couch was horrible!!! My daughter ended up sleeping with us and my son slept on the couch folded up. Linens were not readily available in the room. The king size bed had a very firm mattress.

    2
    « Needs improvement »

    The last thing you want to do when you come off of a long motorcycle trip is to walk into a hot hotel lobby and stand there waiting for the lady at the desk to struggle getting you checked in for an inordinate length of time. Breakfast was crazy. they weren't putting out enough food for the number of people trying to eat. We didn't even get a complete breakfast. The room was the only bright spot. It was clean and updated.

    5
    « Far Exceeds Expectations and Budget Friendly »

    This hotel has been recently updated, and the management did a fantastic job of renovating it. The bathroom is modern and has a dark marble-look tile in the shower and on the floor. There are white quartz countertops throughout the room. Bed is comfy with nice crisp sheets. Not only is it updated and comfy, the rates are very budget friendly. The staff is friendly and helpful too.

    4
    « Nice »

    We had no lodging reservations when we started out on our motorcycle from Texas. After 470 miles we decided to find a place to sleep. Stopped in at the Best Western and asked if the have a room' available. The ladies first words were, "Yes, we have a king suite. It usually rents for $99 nightly but I can give it to you for $87. Does that sound ok?". Uh, sure. We weren't expecting a discount and especially not offered so quickly. The room was clean and I enjoyed a nice hot Jacuzzi bath after a long day of bike riding. The breakfast offered the next morning was good. A great variety. Would definitely stay there again.

    3
    « No wifi »

    I was pleased with the effort generally of the staff. But they should have offered me a discount or a true savings on my next stay. Keep the customer happy. The poor clerk at the front was having to clean the rooms and didn't show up until 15 minutes later.

    5
    « Very good »

    Stayed one night. Hotel is clean and modern, seems recently renovated. Nice tile bathroom and spacious room. A little bit of noise from outside, but can't blame the hotel for a beeping truck backing up. Excellent bed and pillows.

    4
    « Nice for the price! »

    The hotel was nice and clean. We stayed two nights. It had a nice looking pool, which we didn't try. It is close to any stores or restaurants you could think of The breakfast was OK. Not great. If you want to toast a muffin or toast, I would suggest putting in the toaster and then go shower and change. The first morning it seemed to take forever, so the second morning I timed it. It popped up at just over 7 minutes. I suggested to morning staff it might be nice to get a new one. She said it was new. But over all good value, and clean and neat inside and out.

    5
    « Mrs »

    Beautifully newly remodeled! The suite we got was clean and roomy. The breakfast was definitely awesome! The Wi-Fi signal is strong. Right in the middle of the Rogers Avenue hub. Thanks for a great stay!

    5
    « Great Hotel »

    This hotel was very clean and the staff was very friendly. Everything we asked for was quickly gotten and brought to us with a smile. The breakfast was great too and was included in the price. Definitely will stay here again.

    5
    « Always clean and pleasant »

    Very knowledgeable staff, VERY clean rooms, and very courteous check in and out. It is a bit hard to find, but there is a light that turns to the right at Chili's that will take you straight in and out with ease. They always great us with a smile and all the employees are very helpful.

  • 5
    « Best Western Aspen »

    The hotel has been remodeled and up dated since my last stay. It is very modern looking, clean and comfortable. The staff were all very polite and friendly. I will stay here again on my next visit to Ft. Smith.

    4
    « Rooms very comfortable, well decorated »

    The rooms are very comfortable and well decorated. However, the management was absent for 3 days. It appeared as though the maids were left to run the hotel. The front desk was unattended. The breakfast was great.

    2
    « Very Disappointed »

    During this stay we found a broken toilet seat, cracked tiles and mold. We asked housekeeping to have maintenance replace the broken toilet seat and clean up the mold but it never happened. We have stayed at this hotel many times over the last ten years but after the renovation and becoming a Best Western the quality has really gone down. We visit Fort Smith three to four times each year and have decided to find a different hotel for our future stays.

    4
    « Pretty nice »

    Most all the staff were courteous and helpful with the exception of the check in staff who seemed annoyed to have to check guests in- really? Everything else about the stay was awesome! Clean, comfy, convenient to food and shopping all around.

    2
    « Need to train the front desk staff. »

    I have stayed here 4 times in the past 4 months. I was very impressed with the facilities and thought I got an excellent price by booking through Trip Advisor. I was a little taken back by the front desk clerk, who seemed sort of lazy. Later that night, I actually caught her asleep. Oh well maybe she didn't feel well. Second stay it was the same lady, but she did better. Third visit was a new person, who was very young but she made her way through it, just not very fast. She actually had to call someone else in to assist her. I assumed she was still being trained. This last weekend I again booked my room through trip advisor but somehow got onto Price Line sight. When I went to check in the clerk was too involved with putting paper into the printer to check me in. I waited 15 minutes. Finally when she had the time, we discovered that Price Line had put the reservation on the wrong day. She said she could change it, but the room would be at a different price. From $72 to $120.00. When I told her I had been staying her each month and always paid the $72 rate, she said that Best Western corporation made them raise their rates. I walked out! Terrible customer service.

    3
    « Ok, but Overpriced »

    This is a clean, but older Best Western. While I dont have anything bad to say about it I do think 100 dollars a night before taxes is to much for a room at this hotel. The hotel was suppose to have been updated, but the only update that stood out was the bathroom fixtures.

    5
    « Great hotel »

    We loved this hotel. Newer, clean, nice rooms and comfortable beds, good breakfast, close to he interstate and town tourist areas. Close to restaurants and other stores. really nice town and safe. Would stay here again.

    4
    « Best Western Apsen, Fort Smith, Arkansas »

    The facility itself is very nice. It is freshly renovated. There is plenty of eating opportunities in the area. Unfortunately the staff also needs to be renovated. They do not meet the standards I expect of Best Western. Additionally, the room itself lacked care from housekeeping. There was a partial soda in the refrigerator accompanied by a yogurt that was 6 days past sell by date. There was also an opened bar of soap in the shower.

    5
    « best of the best western »

    You never know what you may get with a Best Western location. This location was top notched, clean comfortable rooms Rooms looked like they have just been refurbished with new furniture. Good Breakfast using state of the art chafers to keep food at the right temps. Good Value and friendly staff.

    4
    « Best Western Aspen »

    We spent one night in Fort Smith and stayed at Best Western Aspen. This hotel was recently taken over by Best Western so they just have a temporary sign over the driveway entrance. However, the hotel has been remodeled and we were very satisfied. Check-in was good and the lobby was nice. The room had a king bed, the bath was new having been remodeled and everything was clean. Breakfast was very good with many items and the breakfast room was good size. Parking was good and the location is next to Chili's & Outback, also a shopping area. The only negative would be they need to paint around the window sill in the room. Otherwise, this was a very good hotel.

  • 5
    « Great Stay »

    I stayed here one night. I love that the hotel is non-smoking. The rooms were clean and crisp and the continental breakfast was a plus. It consisted of coffee, juice, bakery items, eggs, bacon, and waffles. I would stay here again.

    5
    « Very Nice Motel »

    This Motel is located very close to everything, Easily accessible from the interstate. 4 miles from the convention center. Everything was very clean and well maintained. The beds were very comfortable. The breakfast was very good and well attended. Would stay there again.

    4
    « Very Nice Weekend Getaway »

    Barb and I decided to go away for the weekend. We headed to Fort Smith. We saw good reviews for this hotel, and we were not disappointed. Nice rooms, comfy bed, and wonderful staff. The breakfast was great. Coffee all day. Very nice hotel.

    3
    « Quality people, average room »

    The people that work there were wonderful, very friendly and helpful. The room a/c fan sounded like It was spinning on a tin can. So we could not run the unit. The room did not smell fresh. Smelled like it had been closed up for awhile.

    4
    « EXCELLENT!! »

    According to previous reviews, this hotel has recently been renovated. The building looked very nice, and it was immaculately clean!! Kelly welcomed us and checked us in. She was warm and kind... answered every question we had with a smile... and we did bug her quite a bit in the first hour. Room was ultra clean. Bed and pillows very very comfy. Only two issues: WiFi was spotty at best... kept getting kicked off. While the bathroom and shower were fantastic, the floor is EXTREMELY slippery when wet... had to put down towels for traction. Aside from that, excellent lodging at a great price!!

    4
    « Satisfied with our stay »

    We stayed one night in a 2-Queen non-smoking room. Full breakfast is offered. There are other restaurant choices nearby. Room was clean and the beds were comfortable. Pretty quiet for a Saturday night stay. Recommended.

    5
    « Friendly and cooperative »

    I was having surgery and needed to check in for pre-op procedures. Was no problem. Requested an open ended reservation and that also was no problem. They worked with us when we really needed to stretch the rules. We really, really appreciated their extra effort to help us though this process.

    5
    « A great place to stay!! »

    We couldn't have chosen a nicer place for a break! The room was perfect, clean & convenient. Restaurants galore! Wish we could have stayed longer. Would recommend it to anyone!! Oh, I required a handicap room & it exceeded my expectations. Even to a phone in the bathroom in case of an emergency!

    5
    « awesome staff »

    excellent experience,clean and equipped rooms. always friendly and helpful staff. will definetly be back again soon I would love to have same room again for tonight and tomorrow night as well. I hope they can accomadate my needs . once again ,awesome stay

    4
    « Beautiful Renivations »

    The owners have spent a fortune upgrading the property to bring it to Best Western standards. I stayed at the hotel several weeks over the past 6 months for business and have seen the place change. I was there the week they were awarded the Best Western name. Everything is new and upgraded, from the bathrooms to the beds and TV's not to mention the reception area and Breakfast Nook. Breakfasts service needs some improvement as they do not have an attendant maintaining the area and service is touch and go depending upon who is working the front desk. I think that will improve in time, at least I hope so.

  • 5
    « Loved it »

    I stayed here while my dad was in the hospital at Mercy. Very convenient to the hospital and they offered a reduced rate Mercy Hospital patient families. Very clean and updated rooms and the staff is exceptionally friendly! I cannot say enough good things about Aspen Hotel!

    5
    « Beautiful Remodel »

    Wow! I really enjoyed my stay a great hotel with super amenities at a great value. The Aspen Inn and Suites has been rebranded as the Best Western Aspen And with the rebranding has come a 100% remodel. They've done a beautiful job! The UAFS Alumni Association has selected the hotel as a Preferred Partner and for good reasons.The rooms are spacious and beautifully appointed, their 1,000 square foot conference room is great for meetings. What I appreciated is their fitness facility with all new equipment. Lavonda and her team made me feel like family. I highly recommend that when you are planning a trip to Fort Smith you can't do better than the Best Western Aspen

    5
    « 5 star customer service ENTIRE staff »

    Hands down the best customer service I have ever had!!! I've traveled the country from coast to coast and for 6 years had to stay in a hotel 70% of the year for my job. Not to mention when I traveled for pleasure. From 59$ per night to 450$ per night. The service from Lavonda (general manager) went way over above and beyond, head house keeper, down to their counterparts when not on site. I recommend staying at this close to everything hotel even the airport is down the street.

    3
    « Good enough for sleep, but that's it. »

    This might have been the first time in years that I was really disappointed with my hotel choice. I booked a room there months before my travel date because of the good reviews that I read about. About two weeks before I went, I checked reviews and someone had mentioned the renovation that was going on. I thought, well, it might not be so bad. Plus, the weekend I was going was very busy so I didn't have much of a selection by this time. The lobby and hallways were completely stripped. The room we stayed in was fine though. It's just a typical motel room. I'm glad the AC was cold enough for us and it was helpful to have the microwave and mini fridge. The people at the front desk were very nice, too. We had friends staying at Comfort Inn which was just a block away and their rooms were definitely much nicer (nicest Comfort Inn we've ever seen! The rooms looked like Hyatt or Marriott). So, if we were to come back, we would definitely choose to stay there instead. Maybe after all the renovations are complete here it'll be better.

    4
    « Comfortable Bed... lots of fuffy pillows »

    We stayed three nights in a standard king room. Nice Large room with fridge, microwave, desk, stuffed chair with ottoman. Looked like room was just renovated. A/C works great. TV was permanently and tightly installed inside a cabinet so access to HDMI port to hook up my phone for netflix was not possible in our room. Bathroom was a good size. Marble on counter and in bath with jacuzzi. I used the jacuzzi and it was very nice. The bed was comfortable and had five fuffy pillows and a bed roll pillow. Nice. My husband thought the pillows were a little small for a king bed but I liked them. Fuffiest I've seen in a hotel. Breakfast was available. Cereals, oatmeal packages, bagels, apples, eggs, sausage. The sausage was wonderful. The day I tried the scrambled eggs, they were a little bland and dry. I did not check them any other day. The blueberry bagels and banana muffins were delicious. Hotel is under renovation but I never heard any noise nor was I inconvenienced or uncomfortable at any time. Main work in the lobby. Halls are primed but not painted yet. Staff is very friendly. I would definitely stay here again. Comfortable room.

 

Getting to the hotel ...

All directions
·From: Fort Smith Regional Airport. Head south on Louisville Street toward McKennon Boulevard. Make a U-turn at McKennon Boulevard and then turn right onto South 66th Street. Turn right onto Boston Street. Boston Street turns slightly left and becomes South 68th Street. The Best Western Aspen Hotel will be on the left. ·From: Interstate 40 West. Take Exit 7 I-540/US-71 S to AR-22 E/Rogers Avenue in Fort Smith. Take Exit 8B from I-540/US-71 S. Continue on AR-22 E/Rogers Avenue and drive to S 68th Street. The Best Western Aspen Hotel is just ahead. ·From: Interstate 40 East. Take Exit 325 Highway 64 East across Arkansas River bridge/Garrison Avenue, which then turns into AR-22/Rogers Avenue, c...

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