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Best Western Aspen Hotel, Fort Smith

4.0/5  - basé sur 173 notations.
2900 S 68th Street, 72903-4000, Fort Smith, United States - Ver el mapa

El recién renovado BEST WESTERN Aspen goza de una estratégica y céntrica ubicación junto a la carretera I-540 en Fort Smith. El aeropuerto regional de Fort Smith se ubica a solo unos minutos de nuestro hotel. Aquí estará situado igualmente a poca distancia a pie de las principales cadenas de restaurantes. Si se despierta con hambre a medianoche, nuestra nueva tienda con tentempiés podrá satisfacer todas sus necesidades. Disfrute de nuestra piscina al aire libre de temporada y de un gimnasio cubierto abierto durante todo el año. Acceso gratuito a Internet Wi-Fi y paquete ampliado de canales por cable gratis en las habitaciones y en el vestíbulo. Este hotel exclusivamente para no fumadores que admite mascotas ofrece también un servicio de atención al cliente que le hará volver una y otra vez durante sus próximos viajes a la zona.

Best Western

Aspen Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina al aire libre
    Piscina al aire libre
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 173 huéspedes
NOTA EMITIDA
Excelente
79
Muy bueno
59
Normal
24
Malo
7
Pésimo
4
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
8
De negocios De negocios
33
En familia En familia
58
En pareja En pareja
45
En solitario En solitario
15
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great Location "

4
03/02/2018

Very nice hotel that is in a great location. There are several restaurants within walking distance and also a couple of drug stores. All of the hotel staff we came in contact with were pleasant and welcoming. Our room and the bathroom were both spacious and clean. Bed and pillows were comfortable, and the room had a refrigerator, microwave and coffee maker. The hotel was busy, but our room was very quiet - we were not disturbed by any hallway noise, etc. There is an elevator available for those that cannot navigate stairs. We were pleased with our stay here and would not hesitate to stay again.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We appreciate your feedback. We were very happy to have you and look forward to your next visit.

"Business Trip Made Like Home"

1
24/12/2017

Traveled to Fort Smith for business and this location is very desirable. The staff and hotel were very nice and I would certainly recommend this hotel for anyone. Workout facility is nice what you need to maintain your physical activity. As well as a nice pool area.

GuestRelationsBWQ, General Manager at Best Western Aspen Hotel, responded to this review
Thank you for recommendation! We love to hear when we've done a good job! We work hard as a team and its extra motivation to hear our guest enjoyed their stay.We hope to see you for any future reservations! Amanda Grant General Manager

"ruff around the edges"

3
16/12/2017

Fairly nice place in a good location. Needs some work in the room I had, desk chair was broken, you could sit in it but you had to be careful. my room was a suit and the hide abed was out when I arrived, the cushions were in the corner and had no fabric cover on them. the internet was very poor, coming in and out constantly, hard time checking email.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We apologize for this particular room. This room should have been put out of order and it seems there was an oversight. As far as the internet is concerned, there are multiple access points throughout the building and the internet has never been better. We are uncertain as to why it was intermittent for you. We will investigate this matter. We hope that this does not deter your from future visits. Thank you for your feedback and we look forward to your next visit.

"Nice place to stay"

5
19/11/2017

This a very clean, affordable motel. We made reservations as we were traveling and arrived late in the evening. Check in was very easy, and when asked about a good place to eat, the clerk offered a 15% off coupon at a restaurant located across the parking lot. The motel has been recently renovated, and was very nice looking and clean. The motel was quiet and the bed was comfortable. We slept well. Breakfast was good, with a nice variety of items. The motel is easy to get to, wit adequate, safe parking. We would stay here again.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We thank you for your feedback. We look forward to your next stay.

"Nice stay!"

4
15/11/2017

My wife and I stayed here for 2 nights and found the hotel to be very nice for the price. The check in process was quick and smooth. The room was clean and the bed was comfortable. Breakfast was just ok but it was complimentary. We would stay here again.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
Thank you for choosing us. We apologize that you found the breakfast to be just "ok". We are constantly working on modifying it to make ours stand out. Thank you for your feedback.

"Delightful surprise!"

4
13/11/2017

This looks like it's been newly refurbished. It's freshly painted, the rooms are clean and the decor updated. I loved the use of quartz on all the surfaces in the room. It's nicely located next to 540. There's an Outback, Chick-Fil-A and an Applebee's all across the small street. A very easy walk. The breakfast had a nice selection of hot & cold foods. I really liked the plain and vanilla yogurts you could add topping to- like blueberrries or even the cereals. The staff was friendly. There was sign saying pets were welcome for $20.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
Thank you for your feedback. We enjoyed having you and look forward to your next stay.

"A solid value with FLAIR!"

5
13/11/2017

Hot breakfast bar, convenience to airport, affordable shopping & restaurants including right next door, and the riverfront just a few easy, picturesque miles away make this mid-range hotel super practical. Secure, nicely decorated interiors, suite-style rooms, and extra friendly staff make it an absolute pleasure. As I left for the day after a leisurely famiily breakfast I noticed the announced routine maintenance on all the air conditioners. While ours was alright before this made it run super smooth and quiet for a better sleep than I've had at most other hotels regardless of price!

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We were glad to have you. We like to announce such things to offer the best opportunity for us to get these routine things done meanwhile not inconveniencing our guests. We look forward to your next visit.

"Home away from Home"

5
13/11/2017

The hotel is great and the staff exceeds expectations in every way. I stay here every time i'm in the area. The staff are eager to help and make your time away from home as comfortable as possible. I would recommend this hotel to anyone staying in the Fort Smith area.

"Best staff ever..."

5
11/11/2017

In times of crisis - when schedules are erratic and uncertain, the response of the staff speaks volumes. Every member of the front desk staff, on essentially every shift, went out of their way to assure that details of my stay that did not need to involve me were handled without a blink of the eye, The room was clean, breakfast while the standard hotel fare, was good. Should it be necessary for me to return to the area, this is where I will stay.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We appreciate your feedback. We were glad to have you and ensure that your stay was pleasant. We look forward to seeing you next time.

"Reviews are not accurate for this hotel"

2
07/11/2017

We stayed at this place last night. When we first walked in to our assigned room the cleaning smell was so strong you couldn't take it. We were moved to another room where the smell was not quite as bad but we could not open the window more than 3 inches because it was broken. It was supposed to be recently remodeled but our bathroom looked like it been remodeled some years ago. The staff was nice and helpful, but smell from the cleaning solutions was just overpowering. The laundry room had two washers and two dryers, but only one washer worked and only one dryer worked. I would not recommend this place and we will not stay there again.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We apologize that the security feature of the window was not to your liking. The windows do not open all the way to keep people from going in and out the windows rather than the door as intended. Additionally, we apologize for the smell of the cleaning solutions. They are organic in nature and are used to ensure cleanliness of the room. We do apologize for the one washer and one dryer being out of order. However, most overnight guests do not need more than the one washer and dryer to do laundry. We are working to replace the non-functional washer and dryer. Thank you for your feedback.

"Great Hotel. Definitely will use again"

5
04/11/2017

Choose this hotel so family could be near my while had surgery at a nearby hospital. would definitely recommend to others. Very quiet rooms and area. Good location. Easy to find. Close to top rated hospitals. Great shopping in area

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We were glad to have you. Hopefully, your surgery went well. We look forward to your next visit, preferably without having to be in the hospital.

"Very nice hotel"

4
03/11/2017

The Best Western Aspen Hotel is a clean and comfortable hotel in a good location near major highways. It is a just short drive to the downtown historic district and there are a number of restaurants nearby, a few within walking distance. The hotel staff was very courteous and helpful.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We appreciate your feedback. We were glad to have you and look forward to your next visit.

"Not Bad"

4
14/10/2017

Not bad overall, breakfast could of been a little better but bed was comfortable and room was clean. Exit door closest to room couldn't be used to enter hotel which would of been nice for carrying luggage into our room since the room was ate the rear of the hotel.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We apologize for the door near your room. We have been working to correct the issue. However, we do provide carts to make the carrying easier. We appreciate your feedback and we look forward to your next visit. Thank you for choosing us.

"BW Aspen Fort Smith Arkansas"

4
06/10/2017

very typical hotel with downstairs self serve breakfast and wifi with microwave & fridge in room The difference here at BW Aspen is the staff I have stayed at a dozen different type hotels from spring hill suites to BW to Comfort Inns & LaQuintas THIS PLACE stands out because of the staff. All the hotels are similar the Staffing is not THIS PLACE is tops because of the staff !

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We certainly appreciate your feedback. You are absolutely right and that is why we focus on taking care of our guests. We look forward to your next visit.

"Great beds"

5
01/10/2017

Very clean friendly and relaxing stay. Breakfast was only not the best. Very minimal options. Was pretty well empty when we showed up at 8:00. Never saw anyone refilling the pans. Regardless I would still stay there again. Everything else trumps the breakfast.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We apologize for the timing on the breakfast. The breakfast is relatively elaborate and it must have been that our attendant was working on replacing missing items. However, we apologize that you never saw anyone refilling it. We will look into this. We are glad to know that you enjoyed your stay otherwise. We look forward to seeing you next time.

"Lovely Hotel"

5
22/09/2017

Would stay here again!! Loved it!!!! The staff really are caring and professional!! Breakfast was great and the front desk ladies were very accommodating especially the late shift lady she went out of her way to make sure i was comfortable!!

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
Thank you for your feedback. We really appreciated having you and look forward to your next visit.

"Exceptional service, great location and good value for money"

5
16/09/2017

Best Western Aspen Hotel is one of the best, value-for money hotels we have stayed in during 9 weeks of travel. The service was great with the staff exceptionally friendly and helpful. The rooms were clean and well appointed. The location suited us wel, just off the highway with a good choice of restaurants close by. This hotel comes highly recommended

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We were glad to have you. Thank you also for your feedback. This lets us know that we are our doing our job. We look forward to your next visit.

"Opinion Changes"

4
06/09/2017

I previously didn't have the highest opinion about the Best Western hotel chain. The Best Western Aspen in Fort Smith has changed my mind. We stopped one night on a road trip. Clean. Modestly priced. Decent breakfast. Comfortable bed. Those are my four things a hotel needs to be. The Best Western Aspen checked all those boxes. *Bonus* We left an iPad in our room when we left (we remembered our baby though...) It didn't have a passcode. Wifi only. The hotel staff called us and held it until we could come back later on our return trip through Fort Smith. Very pleased. Very surprised. Stay here if my four reasons are important to you and you're forgetful.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We greatly appreciate you choosing us. We are also very glad to know that we changed your mind about Best Western. We look forward to your next visit.

"Great deal!"

4
02/09/2017

This is our first road trip with an infant and we needed a place to rest to break up long drive and this served our needs perfectly. Clean, comfortable room. Quick check in and out. Complimentary breakfast. All needs met for a great price.

GuestRelationsBWQ, General Manager at Best Western Aspen Hotel, responded to this review
Thank you for your stay at Best Western. We hope to see you in the future stays the next time your passing through. Thank you Amanda Grant

"Acceptable"

4
26/08/2017

This Best Western was a little ways from the i40 but not unreasonably far. The hotel is walking distance to numerous food joints. The room was clean and everything was in working order. The check-in and check-out process was quick and easy.

GuestRelationsBWQ, General Manager at Best Western Aspen Hotel, responded to this review
Thank you for your stay at Best Western! We love to hear feed back from our customers, we take the reviews serious and use them as a tool to know where we need improvement. We hope to see you in the future! Amanda Grant General Manager

"Fort Smith Best Western"

4
26/08/2017

Was overall pleased with the hotel and very pleased with the professionalism and politeness of the hotel staff. Internet was good in the room and room cleanliness was good. Pool area could use some privacy fencing as the pool faces directly into the parking lot and it is high traffic area. Over very pleased and would return if business returns me to Fort Smith

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We thank you for choosing us and for your comments. We look forward to your next visit.

"This Hotel is Head and Shoulders above others!!"

5
24/08/2017

I cannot say enough good things about this hotel and their caring staff. I am a retired military veteran, walk with a cane and travel with my PTSD Service Dog. The front desk clerk took it upon herself to go out and unload my luggage for me and take it to my room!!! The young lady running the breakfast area welcomed me as I came into breakfast....told me to have a seat and she would bring my breakfast to me!!! Whoever trained these people did a fabulous job. The room was clean and comfortable...and the wifi was excellent. You will not be sorry if you decide to stay here!

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We certainly enjoyed having you. It is our pleasure to take care of our guests. We look forward to seeing you next time.

"great stay"

5
16/08/2017

I was there for a funeral and found this place. The front desk clerk was very helpful after she found out why I was there. She was able to secure another room for my brother as well. I enjoyed my stay there and will use hotel again.

GuestRelationsBWQ, General Manager at Best Western Aspen Hotel, responded to this review
Thank you for taking the time out to so our review. We are happy to hear you are please with your stay. We work hard to meet the needs of our guest.We take these reviews serious and use them to be better! We hope to see you in any of your future stays in Fort Smith. Thank you Amanda Grant General Manager

"Front Desk Kacy and Debbie are the best!"

5
11/08/2017

When I arrived I was very tired and Kacy came into the parking lot with a luggage dolly to help me to the room. That was a very nice thing to do. She made my visit relaxing and nice. In the morning, I missed the breakfast so Debbie made up a few items for me to take on the road. The entire staff are very nice and make you feel welcomed. I will always look for Best Western as my first choice because of the professional staff at BW.

GuestRelationsBWQ, General Manager at Best Western Aspen Hotel, responded to this review
Thank your stay at Best Western and we work to meet our guest needs, and we love to here when we make our guest happy. Thank you for taking out the time to do our review to let us know how we are doing. We hope to see you for any future stays!! Thank you Amanda Grant General Manager

"Pleasant Atmosphere"

5
10/08/2017

Enjoyed our stay, nice rooms and good breakfast. Loved the decor. Great rooms and comfortable beds.Liked the workout room.Staff was very pleasant.Rooms did not smell that funky smell.Will stay there again

GuestRelationsBWQ, General Manager at Best Western Aspen Hotel, responded to this review
Thank you for your review! We love to hear when we do a good job! Our team works hard to meet out guest needs. We hope to see you in the future! Thank you Amanda Grant General Manager

"Quiet little hotel"

4
31/07/2017

Nice decor, decent room amenities and helpful staff. Few things needs attention, bath tub not draining, smoke odour in corridors and better quality breakfast with more fresh items. Josh was very nice.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We apologize for the smoke odor in the halls. As we are a completely non-smoking hotel, this is of concern to us. Sometimes guests smoke just outside the exit doors and this can lead to smoke in the halls. Unfortunately, slow draining tubs and sinks are a common issue in the industry. We apologize for this and will address it directly. Also, we will address the issue you had with breakfast and determine why the breakfast was not fresh. Thank you for choosing us and we hope to see you in the future.

"Great Hotel"

5
25/07/2017

Staff were very kind and helpful. I had to extend my stay twice, one of which required a room change, and the staff were very accommodating. It also has a great location -- close to a lot of different restaurants. I would definitely return to this hotel.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
Thank you for letting us be there for you.

"The Best Best Western! "

4
24/07/2017

This is one of the best Best Westerns I have stayed in. Property was clean, updated and comfortable. This hotel had the best bed. Staff was great, friendly and helpful. Breakfast was good. Highly recommend this property. No complaints about this hotel.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We strive to be the Best Best Western and not the second Best Best Western. Thank you for giving us a chance and letting us take care of you.

"Good Value and Location"

4
21/07/2017

Extremely friendly help at the front desk. Near several restaurants so that you can walk to dinner and not have to drive. Rooms were very clean, modern, updated, and pretty good sized. Very safe area in Fort Smith, right across from the hospital. Parking lot is well lit.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
Thank you for choosing us. We were happy to have you.

"Safe Haven"

4
13/07/2017

The very kind people in this hotel were surprised when we arrived via Amarillo and Oklahoma on Saturday afternoon, late April, as there has been heavy rains and 20 tornadoes warnings across Oklahoma that day. 6 were dead and the Arkansas Governor declared a State of Emergency. Our destination the next day in the Ozark Mtns. was one of the worst affected. The Manager assigned us an upstairs room, advised us where to go to eat and generally made sure we were made aware of Fort Smith and its surrounds, going so far as to give us guidance about our Ozark trip if the weather improved. Our large King room was extremely comfortable, with good heating, a comfortable bed, fluffy towels, large cable TC, free wifi and plenty of coffee sachets. The centre of town was a short drive away, which we explored when the rain lifted soon after we arrived. Breakfast was the usual kind. The staff were friendly and extremely helpful. We recommend staying here.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We were glad to have you. We are happy to know that we were able to offer the assistance and comfort you needed in such a precarious time. We look forward to keeping you on your next visit.

"Traveling from GA to NM"

5
10/07/2017

Our family recently relocated from GA to ABQ, NM. Fort Smith AR was the halfway point. We stayed at the Best Western & received exceptional device which we did not expect traveling with a small dog. The hotel staff was friendly & helpful bringing us towels out to the pool & helping my daughter make a waffle at breakfast. It was a wonderful experience after a long day of travel!

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We aim to please. It was our pleasure to help with the waffle and towels. We strive to offer all our guests the best service and are glad to know that was your recent experience. We look forward to your next visit.

"Ft. smith"

5
09/07/2017

Enjoyed our time in Ft. Smith. Nice hotel with access to places we wanted to visit. We would definitely stay at this bite, again if we are ever in the Ft. Smith area in the future. We had a great experience at this hotel. The hot breakfast was a real treat it having to find a place to eat before we got on the road

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We were certainly glad to have you. We are happy to know that you had a pleasant stay and look forward to seeing you on your next trip.

"Relaxing stay"

5
06/07/2017

This was a surprisingly nice stay. Bed was extremely comfortable. Breakfast was better quality than expected. The staff was very friendly, and the place was very clean. It was a very relaxing 2 night stay after a 15 hour drive. Would definitely stay there again.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
Thank you for choosing us. We were glad to you have you and look forward to your next visit. We take pride in our little "home away from home".

"It was okay"

3
26/06/2017

The hotel staff was very friendly, however, the hotel itself seemed outdated. Our bathtub wouldn't drain while we took showers, so that wasn't pleasant. The rooms were clean and we did sleep comfortable.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We apologize that you found the hotel to be outdated. We would point out, however, that the building was entirely renovated less than 2 years ago. We apologize that the bathtub did not drain properly, but this is common in hotels. We try to take care of these issues in advance, but sometimes they get overlooked. We will look into this matter. We hope that this one issue does not deter you from giving us a chance in the future. Thank you for your feedback as this helps us to address issues.

"Clean and Comfy"

5
18/06/2017

This is a recently renovated hotel with nice decor. It's close to several restaurants. The best thing though were the beds! Most hotels, in my experience, have soggy beds, but these were fairly firm by hotel standards.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
Thank you for choosing us for your stay. We were glad to have you and look forward to your next visit. We are glad to know that we were able to provide you with comfort beyond your expectations.

"First Time in this Hotel"

4
11/06/2017

Had a pleasant stay. Staff was incredibly friendly, smiling, goes out of their way to be helpful. Great location in close proximity to restaurants, I540 and Rogers Avenue. Could use a carpet shampooer and more no smoking signs by the hotel doors, but great value for the price. Good breakfast selection. Will definitely stay here again.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We thank you for choosing us and we will look into additional no smoking signs. We are a totally non-smoking hotel, however, as you may have noticed people still smoke and tend to do it at the doors. We look forward to your next stay. Thank you.

"Excellence"

5
10/06/2017

Awesome, relaxing and perfect. I would recommend this hotel to anyone. Debbie was extremely kind and helpful. My father really enjoyed the help he received getting his delicious breakfast and waffles. Thank you everyone for making our stay so comfortable.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
It is our pleasure to make you feel at home. We were glad to have you and look forward to seeing you again. Thank you for choosing us for your stay.

"overnight stay"

4
07/06/2017

We enjoyed our overnight stay. Quiet location and very convenient to interstate and shopping, restaurants, etc. Very friendly staff and the breakfast was good. Place is a little old, but well kept and updated.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
Thank you for choosing us and for your comments. We are an older hotel(20 years), but as mentioned we completely renovated just over a year ago when we decided to go with the Best Western Brand. We are happy you had a pleasant stay. We look forward to your next visit.

"Excellent Stay"

5
24/05/2017

In town for daughters graduation. This is by far the best property that I have stayed at in a long time. Newly renovated. I was in Room 202 and everything was perfect. I will definitely be back when I visit Fort Smith again in the near future. Close to everything!!

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
Thank you for choosing us for your stay. We were very glad to have had you. We look forward to you your next visit.

"Nice hotel"

5
12/05/2017

I have stayed at this location a few times. We have never had any issues. It is always clean and comfortable. The staff is always friendly. The location is conveniently located near several stores and restaurants.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We thank you for choosing us for your stay. We are glad to know that we are providing the service necessary to make your stay comfortable. We look forward to seeing you in the future.

"Spic and Span!"

5
05/05/2017

This BW was by far the best I've ever stayed at. The room has all the amenities you need for a business trip stay. The bathroom was very clean, all tile with a jetted tub (that I definitely enjoyed after a long day) and the bed was way more comfortable than I was expecting. I would recommend this hotel to anyone!

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We are pleased to have had you and that your stay was enjoyable. We strive to give everyone a great stay every time. We appreciate your feedback because that lets us know how we are doing. We look forward to your next visit.

"Well worth considering"

4
22/04/2017

The room was very large and well furnished. Everything was clean. The king bed was comfortable. The free Wi-Fi was very fast. The staff were friendly and efficient. Breakfast was OK but not outstanding. There are decent restaurants within easy walking distance.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We appreciate your feedback. We apologize that the breakfast did not meet your expectations. We are constantly working with it to improve. We will continue in this effort. Thank you for choosing us for your stay.

"Good value"

3
13/04/2017

Pleasant hotel and close to many eating places. Staff on front desk were very friendly and helpful. Room was large but faced the car hotel carp ark and also car park for an eating place, which made it noisy until theses places closed. Did hear too much noise from the main road after 10pm. We tended to hear more noise from the other people staying who walked up the stairs and passed our room on the way to theirs. Breakfast was adequate and again staff very helpful and pleasant. Would stay again but on other side away from car park.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We apologize for the noise level. As you noted we do share a parking lot with another business. On the plus side, at least it is a food establishment where one can go have dinner without driving. We appreciate your feedback and please feel free to request a room not only on the other side, but away from stairwells. We would be happy to accommodate. Otherwise, we are happy you had a pleasant stay. We look forward to your next visit.

"Very nice for a road trip"

4
09/04/2017

This BW was easy to find, was very clean, and recently renovated. Elevator was nice. The price was good. Beds were very comfortable. Had a good breakfast which was standard for the Best Westerns we'd stayed at on this road trip.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We appreciate you choosing the Best Western/Aspen for your stay. We strive to give the best experience to our guests. We will work harder next time to get 5 stars as opposed to just 4. Please feel free to let us know how we can improve.

"Adequate...Decent Value"

3
03/04/2017

Check-in was somewhat prompt, room was mostly clean and smelled of Lysol. Bed was hard/lumpy, pillows were numerous but one good pillow would have been preferable to 4 lumps of polyfil. Wi-Fi was good. Breakfast was adequate, but would have been better if staff could have kept up with customer demand...had to wait for at least one hot food item every morning. Apple juice ran out after first day...stayed empty for remaining two days; was not aware of apple concentrate shortage in the area. Check-out was uneventful. Overall, its a three star hotel, experience and value.

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We are displeased to hear that your stay was not to our/your standard. All beds and pillows are less than a year old, so we are not certain why they would have been lumpy. We apologize that breakfast was not maintained efficiently enough so as not to have to wait for something. As far as the apple juice is concerned, there is no shortage and it would not or should not have been left empty for 2 days. However, our machine is in the process of being changed out because the light on the apple juice always says it needs a refill. This is a sensor problem and not an apple juice shortage. We apologize for the terrible experience and hope this does not prevent you from giving us another chance in the future.

"Best Western Aspen Fort Smith Ar"

5
03/03/2017

The entire Staff that i had any contact with were extremely professional and helpful. It has been a long time since i felt more welcome at a hotel. Friendliness, comfort and sincerity is very hard to achieve at the same time but they make it feel effortless Many many thanks. J.Ray & Irene Jackson

GuestRelationsBWQ, Guest Relations Manager at Best Western Aspen Hotel, responded to this review
We were very glad to have you and are extremely pleased to know you were well tended. Thank you for choosing us and we look forward to your next visit.

"Very clean, friendly staff"

5
28/02/2017

The hotel was clean and updated and the staff were all really nice. The breakfast person was really helpful and everything was fully stocked at all times. Great place to stay. The parking lot was well lit and it was easy to get to and from my room to my car. Very safe and quiet place.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
Thank you for choosing us. We are pleased to know that we accomplished our goal. We look forward to seeing you on your next trip.

"Newly renovated"

5
27/02/2017

Beautiful newly renovated hotel. The decor is lovely. Very comfy bed. Bert much appreciated business office. Excellent staff. Great location as you can walk to dining and shopping is close. Great stay!

GuestRelationsBWQ, General Manager at BEST WESTERN Aspen Hotel, responded to this review
Thank you for your stay at Best Western!! Amanda Grant General Manager

"Nice place"

5
13/11/2016

The room was nice and plenty big, had microwave, coffee, and fridge. The bed and pillows were very comfortable. The shower had plenty of pressure and warm water, it was quite and breakfast was good. A little farther off interstate 40 than we wanted.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We are sorry about being so far from I-40, but we were glad to be of service. We hope to see you next time you are in our area.

"Wasn't our first choice but I'd stay again."

4
10/11/2016

We tried to stay at a different hotel but there was no room. They called the BW and they did have a few rooms left. The BW was just down the street so we checked in. Our room was clean and comfortable. The entire hotel was pleasant and welcoming. Breakfast was the basics, nothing fancy. The cook kept making the rounds to assure things were full and fresh. Overall a goon night stay.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We were glad to be of service. We hope that in the future we will be your first choice. We like to have a breakfast attendant on staff to ensure that breakfast keeps coming from 6 am to 9 am. See you soon...

"Friendly Staff"

5
06/11/2016

This hotel is very quiet. We were traveling a long distance and this hotel is clean and quiet. We were pulling a U haul trailer and they had great parking, which easily accommodated it. Chili's restaurant is within walking distance as is a drug store with more all around. It's a great location for the traveler. The price of a room was reasonable as well. They are pet friendly if you are traveling with your fur-kid. Timothy Glass, author of Just This Side of Heaven and Postcards

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We appreciate you choosing us for your stay. We are glad to know that we made your stay comfortable and hope to see you the next time you are our way.

"Family Reunion Stay"

4
21/10/2016

The room was very clean, the bed a little soft, breakfast ran short by the time we ate at 7:30 am. The location was actually out of the way for us since our family reunion was in Sallisaw, OK and it would have been nice to know that before I booked the room. Had I known I would have still booked accommodations in Fort Smith, but closer to our reunion site.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We apologize that the hotel is 40 miles away from Sallisaw, but I hope we at least made your stay comfortable. When we are full, breakfast can be quite hectic which is why we staff a breakfast attendant. We hope that we see you for your next reunion.

"Nice Hotel, Friendly Staff,Clean Hotel"

4
19/10/2016

Nice hotel,great location within walking distance to restaurants and retail stores. Staff was very helpful and friendly. Room was clean and in order. Easy access to the wifi, 32" flat screen TV WAS nice and comfortable beds. Hot Breakfast that was maintained well by friendly staff. Well worth the price. Enjoy your stay...

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
Thank you for the compliments. Not to be contrary, however, but our T.V.s are actually 43". :) We are pleased that you had a pleasant stay as this is our goal. Please come see us again.

"Awesome, newly decorated hotel!"

5
18/10/2016

We booked 2 rooms recently while visiting my brother in Ft. Smith. This hotel was very reasonably priced and the reviews were good so I thought I would take a chance, and I am so thankful I did! Everything was new and spotless. The staff was wonderful and did a pretty decent job keeping up with the large breakfast crowd. We were able to book 2 rooms for the same amount 1 room would have cost at a comparible hotel close by. Also, the fact that this is a pet friendly hotel is also a plus. Highly recommend and will definitely be back here in the future!

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We thank you for your patronage. We are so pleased to hear that you had the type of stay we strive to provide. We hope to see you in the future.

"nerver come back"

1
18/10/2016

bad costumer service RON was very rude i ask for another room becasue my have stains all over couch he didn't try to find any room he see don't have any and good look find other one I drive next street and fine room for better price and bran new and better costumer service

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We apologize for your terrible experience. When the hotel is full, we can not kick another guest out of a room. However, you should have been given the opportunity to accept free rewards points to apply to future stays with Best Western. We will investigate the customer service issue you faced and retrain where needed.

"Friendly Hotel"

5
13/10/2016

The young lady at the front desk was very friendly and helpful! This hotel is on a main street with lots of restaurants nearby, also convenient to the interstate. Room was nice, clean and quiet. We were here for just one night, but traveled through downtown Fort Smith, and it seemed very quaint. Wish I had more time to visit the downtown area. We would return to this hotel and Fort Smith, Arkansas.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
Excellent. We are glad to know we could offer a clean, quiet respite for your brief stay. We hope that when you decide to come back to Fort Smith to visit again, we will be the first and only choice for your stay.

"Three day weekend getaway"

4
13/10/2016

Recently refurbished and clean. My only complaint is the housekeeping team parking their carts in the hallway between the elevator /stairs and the rest of the main floor during the morning "rush". When you're trying to maneuver suitcases to the lobby the last thing you need is unnecessary obstacles. Breakfast so so. Nothing to brag about but sufficient. Beds were very comfortable! A big deal for us! No problem with noise. Appreciated convenience of updated USB chargers, something we missed at our next hotel in rogers.

"Nice clean comfortable rooms"

4
12/10/2016

This was our first stop on trip out west, the staff was very friendly and helpful. Nice selection for breakfast too. You could tell it had recently been updated. Would diffidently stay here again if we pass through Ft Smith, Ark

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We are happy to know that we were able to offer you a pleasant stay. Yes, we are less than a year Best Western. We strive to offer an accommodating stay for all our guests. We want everyone to leave here happy. We train our staff to be friendly and helpful, we offer a wide variety for breakfast, and we maintain our rooms. We take pride in our establishment and it sounds as though we are succeeding.

"Touring The West"

5
09/10/2016

As stated in the other comment sections BW's across the WEST have been nice places to stay, they were well decorated, maintained, some pools were out of service due to being painted. The attendants were pleasant, friendly and helpful. The Complimentary breakfast areas and food were good. My only question is again how can there be so much price difference between BW's across the WEST any were between $10 - $60 and that's being a REWARDS MEMBER.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We are glad you enjoyed your stay. We seek to set the standard in the industry and as you have noticed, Best Western has very high standards. As for price differences, each Best Western is independently owned and operated. Prices are often a reflection of the market in that particular area. Prices are not guaranteed by Best Western and are subject to owner/operator discretion.

"Nice, sufficient, convenient stay!"

4
01/10/2016

My co worker & I stayed here for a wk of business, it was conveniently located, plenty of restaurants around it, it had free breakfast, which was great. Rooms were a tad small, but clean, nice spacious bathrooms. Will definitely stay here again.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
Awesome. We are glad you enjoyed your stay. We apologize that you found the room small, but it sounds like we made up for that with breakfast, cleanliness, and large bathrooms. We hope to see you back soon.

"Decent"

3
30/09/2016

The lady working was very nice. The rooms seemed to have been recently updated. We rented a suite so our kids would have a bed. The mattress in the fold out couch was horrible!!! My daughter ended up sleeping with us and my son slept on the couch folded up. Linens were not readily available in the room. The king size bed had a very firm mattress.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We apologize for the comfort of the new pull-out sofa bed. We do, however, have rooms with two queen beds so that we can accommodate up to four guests. We apologize that our suite did not meet your expectations. We will look into solving that problem. We also apologize that we did not anticipate your needs for additional linen. We do provide additional linens at your request. We hope that this does not deter you from giving us another chance.

"Needs improvement"

2
25/09/2016

The last thing you want to do when you come off of a long motorcycle trip is to walk into a hot hotel lobby and stand there waiting for the lady at the desk to struggle getting you checked in for an inordinate length of time. Breakfast was crazy. they weren't putting out enough food for the number of people trying to eat. We didn't even get a complete breakfast. The room was the only bright spot. It was clean and updated.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We apologize for the temperature of the lobby. One of our A/C units was out during that time. Unfortunately that is something that must be left to a third party professional and thereby is completed on their time. It is also unfortunate that during that time was the annual Bikes, Blues and Barbecue event that sells out every hotel in town. We do endeavor to get everyone checked in as quickly and as conveniently as possible. We apologize about the timing. We promise to do better next time and the lobby Air has since been restored. We apologize that breakfast was so hectic. It was a busy weekend and we do try to keep the breakfast stocked, but since we are not a restaurant with a full kitchen, it can be difficult to keep enough available. This is why we offer the breakfast for 3 hours so as to accommodate as many as possible. Also this why we offer so many things for breakfast. Biscuits and gravy, scrambled eggs and sausage, waffles, pastries, fruit, cereal, oatmeal, juices, milks, yogurt, and hard boiled eggs. We hope that you give us another chance to make it right.

"Far Exceeds Expectations and Budget Friendly"

5
19/09/2016

This hotel has been recently updated, and the management did a fantastic job of renovating it. The bathroom is modern and has a dark marble-look tile in the shower and on the floor. There are white quartz countertops throughout the room. Bed is comfy with nice crisp sheets. Not only is it updated and comfy, the rates are very budget friendly. The staff is friendly and helpful too.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
Thank you for your kind words. We are proud of the renovations ourselves. In our effort to suit our guests, we thought it was time for an update. We aim to be the best hotel in town with the most reasonable rates. Everyone who stays with us should feel at home. We look forward to your next visit.

"Nice"

4
10/09/2016

We had no lodging reservations when we started out on our motorcycle from Texas. After 470 miles we decided to find a place to sleep. Stopped in at the Best Western and asked if the have a room' available. The ladies first words were, "Yes, we have a king suite. It usually rents for $99 nightly but I can give it to you for $87. Does that sound ok?". Uh, sure. We weren't expecting a discount and especially not offered so quickly. The room was clean and I enjoyed a nice hot Jacuzzi bath after a long day of bike riding. The breakfast offered the next morning was good. A great variety. Would definitely stay there again.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We are very pleased you had a pleasant stay. We encourage our staff to be friendly and helpful. The whirlpool bath can be very soothing after a long ride. Feel free to specifically request the same on your next visit. We look forward to having you stay with us again.

"No wifi"

3
14/08/2016

I was pleased with the effort generally of the staff. But they should have offered me a discount or a true savings on my next stay. Keep the customer happy. The poor clerk at the front was having to clean the rooms and didn't show up until 15 minutes later.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We apologize for the WiFi issues. We are in the process of resolving the intermittent signal issues. Our internet service solutions techs have been notified and are working to determine the issues. We apologize that the issues coincided with your stay. You should have been offered points toward your Rewards account. We will be certain to include, in our next training session, how to resolve these type of issues. Thank you for your input, as this helps us to provide better service for your future stays.

"Very good"

5
09/08/2016

Stayed one night. Hotel is clean and modern, seems recently renovated. Nice tile bathroom and spacious room. A little bit of noise from outside, but can't blame the hotel for a beeping truck backing up. Excellent bed and pillows.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
Thank you. We are just recently renovated and we thank you for noticing. We also hope you had to opportunity to use our outdoor pool during your stay. Our new fitness and business centers are also available to our guests. We hope to see you in the future...

"Nice for the price!"

4
08/08/2016

The hotel was nice and clean. We stayed two nights. It had a nice looking pool, which we didn't try. It is close to any stores or restaurants you could think of The breakfast was OK. Not great. If you want to toast a muffin or toast, I would suggest putting in the toaster and then go shower and change. The first morning it seemed to take forever, so the second morning I timed it. It popped up at just over 7 minutes. I suggested to morning staff it might be nice to get a new one. She said it was new. But over all good value, and clean and neat inside and out.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
We are sorry you did not get the opportunity to use the pool. With so many options available for dinner, the most difficult thing is to make a choice. We did buy a brand new toaster and apologize that it took so long. Sometimes the settings get adjusted for those who like their toast darker. We are always working to modify breakfast to meet the needs of the most and we are always open to any suggestions. Thank you for staying with us and we hope to see you again in the near future. Perhaps it will be before summer ends and so you can make use of our outdoor pool.

"Mrs"

5
06/08/2016

Beautifully newly remodeled! The suite we got was clean and roomy. The breakfast was definitely awesome! The Wi-Fi signal is strong. Right in the middle of the Rogers Avenue hub. Thanks for a great stay!

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
Thank you for the great review. This is the experience we want everyone to have. Did you get to use our fitness or business centers? With so many options available for breakfast, like biscuits and gravy, scrambled eggs and sausage, waffles, cereal, oatmeal, yogurt, and fruit, it is difficult to miss. Also, we like to provide the "Grab and Go" option for those who may get so comfortable they decide to sleep late or those who may need to get back on the road early. We aim to please.

"Great Hotel"

5
06/08/2016

This hotel was very clean and the staff was very friendly. Everything we asked for was quickly gotten and brought to us with a smile. The breakfast was great too and was included in the price. Definitely will stay here again.

GuestRelationsBWQ, Guest Relations Manager at BEST WESTERN Aspen Hotel, responded to this review
Awesome! We encourage our staff to attend to our guests needs and we are pleased to hear that it is so. We look forward to taking care of you in the future.

"Always clean and pleasant"

5
05/08/2016

Very knowledgeable staff, VERY clean rooms, and very courteous check in and out. It is a bit hard to find, but there is a light that turns to the right at Chili's that will take you straight in and out with ease. They always great us with a smile and all the employees are very helpful.

"Best Western Aspen"

5
15/07/2016

The hotel has been remodeled and up dated since my last stay. It is very modern looking, clean and comfortable. The staff were all very polite and friendly. I will stay here again on my next visit to Ft. Smith.

"Rooms very comfortable, well decorated"

4
05/07/2016

The rooms are very comfortable and well decorated. However, the management was absent for 3 days. It appeared as though the maids were left to run the hotel. The front desk was unattended. The breakfast was great.

"Very Disappointed"

2
05/07/2016

During this stay we found a broken toilet seat, cracked tiles and mold. We asked housekeeping to have maintenance replace the broken toilet seat and clean up the mold but it never happened. We have stayed at this hotel many times over the last ten years but after the renovation and becoming a Best Western the quality has really gone down. We visit Fort Smith three to four times each year and have decided to find a different hotel for our future stays.

"Pretty nice"

4
03/07/2016

Most all the staff were courteous and helpful with the exception of the check in staff who seemed annoyed to have to check guests in- really? Everything else about the stay was awesome! Clean, comfy, convenient to food and shopping all around.

"Need to train the front desk staff."

2
22/06/2016

I have stayed here 4 times in the past 4 months. I was very impressed with the facilities and thought I got an excellent price by booking through Trip Advisor. I was a little taken back by the front desk clerk, who seemed sort of lazy. Later that night, I actually caught her asleep. Oh well maybe she didn't feel well. Second stay it was the same lady, but she did better. Third visit was a new person, who was very young but she made her way through it, just not very fast. She actually had to call someone else in to assist her. I assumed she was still being trained. This last weekend I again booked my room through trip advisor but somehow got onto Price Line sight. When I went to check in the clerk was too involved with putting paper into the printer to check me in. I waited 15 minutes. Finally when she had the time, we discovered that Price Line had put the reservation on the wrong day. She said she could change it, but the room would be at a different price. From $72 to $120.00. When I told her I had been staying her each month and always paid the $72 rate, she said that Best Western corporation made them raise their rates. I walked out! Terrible customer service.

"Ok, but Overpriced"

3
20/06/2016

This is a clean, but older Best Western. While I dont have anything bad to say about it I do think 100 dollars a night before taxes is to much for a room at this hotel. The hotel was suppose to have been updated, but the only update that stood out was the bathroom fixtures.

"Great hotel"

5
04/06/2016

We loved this hotel. Newer, clean, nice rooms and comfortable beds, good breakfast, close to he interstate and town tourist areas. Close to restaurants and other stores. really nice town and safe. Would stay here again.

"Best Western Apsen, Fort Smith, Arkansas"

4
04/06/2016

The facility itself is very nice. It is freshly renovated. There is plenty of eating opportunities in the area. Unfortunately the staff also needs to be renovated. They do not meet the standards I expect of Best Western. Additionally, the room itself lacked care from housekeeping. There was a partial soda in the refrigerator accompanied by a yogurt that was 6 days past sell by date. There was also an opened bar of soap in the shower.

"best of the best western"

5
22/05/2016

You never know what you may get with a Best Western location. This location was top notched, clean comfortable rooms Rooms looked like they have just been refurbished with new furniture. Good Breakfast using state of the art chafers to keep food at the right temps. Good Value and friendly staff.

"Best Western Aspen"

4
01/05/2016

We spent one night in Fort Smith and stayed at Best Western Aspen. This hotel was recently taken over by Best Western so they just have a temporary sign over the driveway entrance. However, the hotel has been remodeled and we were very satisfied. Check-in was good and the lobby was nice. The room had a king bed, the bath was new having been remodeled and everything was clean. Breakfast was very good with many items and the breakfast room was good size. Parking was good and the location is next to Chili's & Outback, also a shopping area. The only negative would be they need to paint around the window sill in the room. Otherwise, this was a very good hotel.

"Great Stay"

5
25/04/2016

I stayed here one night. I love that the hotel is non-smoking. The rooms were clean and crisp and the continental breakfast was a plus. It consisted of coffee, juice, bakery items, eggs, bacon, and waffles. I would stay here again.

"Very Nice Motel"

5
04/04/2016

This Motel is located very close to everything, Easily accessible from the interstate. 4 miles from the convention center. Everything was very clean and well maintained. The beds were very comfortable. The breakfast was very good and well attended. Would stay there again.

"Very Nice Weekend Getaway"

4
01/04/2016

Barb and I decided to go away for the weekend. We headed to Fort Smith. We saw good reviews for this hotel, and we were not disappointed. Nice rooms, comfy bed, and wonderful staff. The breakfast was great. Coffee all day. Very nice hotel.

"Quality people, average room"

3
27/03/2016

The people that work there were wonderful, very friendly and helpful. The room a/c fan sounded like It was spinning on a tin can. So we could not run the unit. The room did not smell fresh. Smelled like it had been closed up for awhile.

"EXCELLENT!!"

4
21/03/2016

According to previous reviews, this hotel has recently been renovated. The building looked very nice, and it was immaculately clean!! Kelly welcomed us and checked us in. She was warm and kind... answered every question we had with a smile... and we did bug her quite a bit in the first hour. Room was ultra clean. Bed and pillows very very comfy. Only two issues: WiFi was spotty at best... kept getting kicked off. While the bathroom and shower were fantastic, the floor is EXTREMELY slippery when wet... had to put down towels for traction. Aside from that, excellent lodging at a great price!!

"Satisfied with our stay"

4
21/03/2016

We stayed one night in a 2-Queen non-smoking room. Full breakfast is offered. There are other restaurant choices nearby. Room was clean and the beds were comfortable. Pretty quiet for a Saturday night stay. Recommended.

"Friendly and cooperative"

5
09/03/2016

I was having surgery and needed to check in for pre-op procedures. Was no problem. Requested an open ended reservation and that also was no problem. They worked with us when we really needed to stretch the rules. We really, really appreciated their extra effort to help us though this process.

"A great place to stay!!"

5
24/02/2016

We couldn't have chosen a nicer place for a break! The room was perfect, clean & convenient. Restaurants galore! Wish we could have stayed longer. Would recommend it to anyone!! Oh, I required a handicap room & it exceeded my expectations. Even to a phone in the bathroom in case of an emergency!

"awesome staff"

5
12/02/2016

excellent experience,clean and equipped rooms. always friendly and helpful staff. will definetly be back again soon I would love to have same room again for tonight and tomorrow night as well. I hope they can accomadate my needs . once again ,awesome stay

"Beautiful Renivations"

4
17/01/2016

The owners have spent a fortune upgrading the property to bring it to Best Western standards. I stayed at the hotel several weeks over the past 6 months for business and have seen the place change. I was there the week they were awarded the Best Western name. Everything is new and upgraded, from the bathrooms to the beds and TV's not to mention the reception area and Breakfast Nook. Breakfasts service needs some improvement as they do not have an attendant maintaining the area and service is touch and go depending upon who is working the front desk. I think that will improve in time, at least I hope so.

"Loved it"

5
12/12/2015

I stayed here while my dad was in the hospital at Mercy. Very convenient to the hospital and they offered a reduced rate Mercy Hospital patient families. Very clean and updated rooms and the staff is exceptionally friendly! I cannot say enough good things about Aspen Hotel!

"Beautiful Remodel"

5
11/10/2015

Wow! I really enjoyed my stay a great hotel with super amenities at a great value. The Aspen Inn and Suites has been rebranded as the Best Western Aspen And with the rebranding has come a 100% remodel. They've done a beautiful job! The UAFS Alumni Association has selected the hotel as a Preferred Partner and for good reasons.The rooms are spacious and beautifully appointed, their 1,000 square foot conference room is great for meetings. What I appreciated is their fitness facility with all new equipment. Lavonda and her team made me feel like family. I highly recommend that when you are planning a trip to Fort Smith you can't do better than the Best Western Aspen

"5 star customer service ENTIRE staff"

5
14/08/2015

Hands down the best customer service I have ever had!!! I've traveled the country from coast to coast and for 6 years had to stay in a hotel 70% of the year for my job. Not to mention when I traveled for pleasure. From 59$ per night to 450$ per night. The service from Lavonda (general manager) went way over above and beyond, head house keeper, down to their counterparts when not on site. I recommend staying at this close to everything hotel even the airport is down the street.

"Good enough for sleep, but that's it."

3
27/06/2015

This might have been the first time in years that I was really disappointed with my hotel choice. I booked a room there months before my travel date because of the good reviews that I read about. About two weeks before I went, I checked reviews and someone had mentioned the renovation that was going on. I thought, well, it might not be so bad. Plus, the weekend I was going was very busy so I didn't have much of a selection by this time. The lobby and hallways were completely stripped. The room we stayed in was fine though. It's just a typical motel room. I'm glad the AC was cold enough for us and it was helpful to have the microwave and mini fridge. The people at the front desk were very nice, too. We had friends staying at Comfort Inn which was just a block away and their rooms were definitely much nicer (nicest Comfort Inn we've ever seen! The rooms looked like Hyatt or Marriott). So, if we were to come back, we would definitely choose to stay there instead. Maybe after all the renovations are complete here it'll be better.

"Comfortable Bed... lots of fuffy pillows"

4
12/06/2015

We stayed three nights in a standard king room. Nice Large room with fridge, microwave, desk, stuffed chair with ottoman. Looked like room was just renovated. A/C works great. TV was permanently and tightly installed inside a cabinet so access to HDMI port to hook up my phone for netflix was not possible in our room. Bathroom was a good size. Marble on counter and in bath with jacuzzi. I used the jacuzzi and it was very nice. The bed was comfortable and had five fuffy pillows and a bed roll pillow. Nice. My husband thought the pillows were a little small for a king bed but I liked them. Fuffiest I've seen in a hotel. Breakfast was available. Cereals, oatmeal packages, bagels, apples, eggs, sausage. The sausage was wonderful. The day I tried the scrambled eggs, they were a little bland and dry. I did not check them any other day. The blueberry bagels and banana muffins were delicious. Hotel is under renovation but I never heard any noise nor was I inconvenienced or uncomfortable at any time. Main work in the lobby. Halls are primed but not painted yet. Staff is very friendly. I would definitely stay here again. Comfortable room.