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Best Western Palace Inn Hotel, Ferrara

4.0/5  - basé sur 598 notations.
Via Eridano 2, 44122, Ferrara, Italy - See map

The Best Western Palace Inn Hotel is a 4-Star modern building which offers very high standards: 85 soundproofed and hypoallergenic rooms equipped with 20-inch LCD television, coffee and tea maker, pay per view movies, Wi-Fi connection free of charge, and air conditioning with remote control. Our hotel is strategically located a few meters from the A13 Motorway exit Ferrara Nord. The proximity to the industrial heart of the city makes this hotel the perfect solution for business travelers. The city centre and the railway station are close to the hotel, so it is also a good choice for tourists. Bologna fair takes just 20 minutes by car or by train. Drinks and quick-lunches are served 24-hours a day at the bar. Enjoy your stay.

Best Western

Palace Inn Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Silver
 
based on 593 guest reviews
NOTE ISSUED
Excellent
133
Very Good
319
Average
101
Poor
29
Terrible
11
REFER TO NOTICE
Business Business
166
Couples Couples
176
Family Family
131
Friends getaway Friends getaway
51
Solo travel Solo travel
33
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice Hotel very close to Town"

5
09/08/2018

The room is very comfortable and has a very nice bathroom. There is a mini bar and tea and coffee facilities. The beds are comfortable and the Wi-Fi works well. There is free Parking outside. It is only 10 minutes to drive to the Centre. There is plenty of parking and only costs 3 euro and 20 cents for the whole day to park. There is a Road House restaurant next door and also Lidl.

"nothing special"

3
27/07/2018

hotel is in front of the town with free parking. This is positive. We stayed there over night on the way to toscany. Hotel was ok for one night, nothing special. The worst was the breakfast. Really nothing to eat. I asked the waiter if they are doing eggs and he said no. There was one piece of dark bread I asked for more, they didnt have, brought me some more of white baquette . Nice people on reception. Would definitely not stay again. Town is lovely.

"Good option."

4
21/07/2018

A really good option if you are on the road... good access from the highway, close to the city center and close to several restaurants. Rooms are not big but ok and the staff was really helpful even when we arrived without a reservation.

"Worst experience in Europe tour."

1
21/02/2018

The environment in hotel is fine, but when we are having breakfast, we had suffered discrimination! Hotel staff forced us to eat in the nearby small room with little foods, instead of eating breakfast in restaurant. When we want to go to restaurant to get more kind of foods, they forbidden us to. We are paying the same money as European, why are they treating us like this?

Carlo F, General Manager at Best Western Palace Inn Hotel, responded to this review
Dear Sir, we are very sorry you will have a so bad memory of your staying in our hotel. Guests during breakfast are divide between groups and individuals and not into where they come from. We apologize for the invenient but breakfast costs for groups and individuals are very different, but our continental breakfast buffet is available for everybody, paying an extra cost. Best regards

"Reasonable business hotel"

4
21/01/2018

The hotel is OK. Location is not central, so if you have a car no problem, otherwise it's public transport or taxis. Breakfast in nothing to write home about, very basic selection with no bells and whistles. Room are relatively big. They have a 'gym' which is three very lonely looking machines (treadmill, bike, basic multi-trainer). Normally everything clean, had a problem with my bathroom floor but that may be an outlier.

"Pleasant Hotel"

3
16/11/2017

We were a large group of tourist. The rooms were quite comfortable. However minimum amenities were provided at the rooms. The useless complimentary breakfast was not appreciated by anyone of us. The location of the hotel is not very attractive too.

"Good and Cute Hotel"

4
14/11/2017

We stayed in this hotel only for one night. The room is O.K. with all the usual features. The night dinner was served in their usual dining hall with all Indian food brought from out side. The next day complimentary breakfast was served to us in a cramped small dining room and they used their dining hall for their other guests. The menu in the breakfast is not good and it is not filling. The staff in our dining hall were not polite and receptive. We had a bad experience with the breakfast. Thank God we left the hotel immediately after breakfast.

"Easy access from highway, free parking,"

3
17/10/2017

This hotel is good for business people I think, but if you are a tourist and want to go downtown for attractions añd to catch trains for elsewhere, ( we took the train to Venice), the buses don't run often and I thought the people hanging around the train station looked a little "seedy". We ended up taking a taxi back to the hotel after waiting half an hour for a bus.

"Overnight stay in Best Western, Ferrara"

2
28/07/2017

Check in staff friendly, which was best thing i could say about the place. Room very basic. No bath. Door lock didn't look like it worked and i slept with chair wedged against handle. Didn't feel all that safe. Area is totally away from tourist area. I was in Ferrara last time i was there on business and supplier i was visiting took me there for dinner. Lovely place which is why i elected to stay in the town. Hotel wasn't near this area and i walked for 1.5 hours and couldn't find a restaurant that was open. had to eat at a McDonald's. Hotel only does breakfast and room service. Restaurant next door is a steakhouse. All in all, clean enough, but not worth the money and well away from the beauty of the town. I wouldn't return. If driving there, check Telepass system as hire cars don't have and if you end up in the Telepass lane, you are stuck as barrier won't open and card behind you won't back up. Thanks for the heads up Hertz (NOT !!!!!!!!)

CarloFabbri, Direttore generale at Best Western Palace Inn Hotel, responded to this review
Dear guest, our Hotel certainly is not in the center of town. In fact, we are aware of its comfort in the fact that it is near the exit of the highway. In any case we provide free bicycles to reach the center of the city. I emphasize that all our rooms have their own bathroom. If he reminded us of the disadvantages that he has reconstructed (example: closing the door) we would have intervened right away to solve them. Carlo Fabbri, general manager

"Great business stay"

5
01/04/2017

Been staying here a lot the last 2 years, always a great experience with comfortable rooms, friendly staff and good breakfast. It is also close to the highway so it is perfect during a trip. Would suggest it to anybody!

CarloFabbri, Direttore generale at Best Western Palace Inn Hotel, responded to this review
Dear guest, thank you for your nice review. I am pleased that during these years you have always enjoyed it. I hope to have you again among our guests. Carlo Fabbri, general manager

"Convenient and clean"

4
03/02/2017

On the outskirts which I wanted an easy drive from the motorway. Steakhouse and supermarket opposite, breakfast basic but 3 Euro. Friendly staff with good English and plenty of car parking which is always my worry

CarloFabbri, Direttore generale at Best Western Palace Inn Hotel, responded to this review
Dear Steve, thanks for your review and for your ratings that highlight the many positive aspects of our hotel. Carlo Fabbri, general manager

"Internet to be improved, the rest is ok, bathroom kit is minimal"

4
19/01/2017

Position: Far from Downtown, you need a car, convenient for business Parking: Very Good, free, outdoor Reception: Very Good, professional and friendly Comfort: Good, spacious room, essential kit in bathroom (just soap and cap) Cleanliness: Very Good, I do not like moquette floor in room Internet: Too Bad, too slow or not working, to be improved Television: Very Good Pillow choice: Yes, 2 choices In-room boiler: Yes Refrigerator/Minibar: Full Minibar Elevators/Stairs: Excellent Breakfast quantity: Very Good Breakfast quality: Very Good, croissants can be improved, fresh orange juice (you can make it) Checkout speed: Excellent Hotel Restaurant/Bar: Not used. There is a Roadhouse Grill just out the door. Fitness/Spa/Pool: Not available

CarloFabbri, Direttore generale at Best Western Palace Inn Hotel, responded to this review
Dear Gianluca, thanks for this reviews so full of timely information. I regret during his stay he found slow your Internet connection. We are working to make it even faster. Carlo Fabbri, general manager

"Good last-minute choice"

4
11/01/2017

We decided last minute to stop in this lovely city but hadn't booked a room ahead of time. We found this hotel had reasonable prices at a moment's notice and our experience was good. The room was comfortable, spacious and we slept well after a long day of sightseeing. Breakfast was average, but I prefer to save my appetite for the fabulous things you can look forward to in the trattoria's at lunch time. The check in process was seamless. All in all a good experience.

CarloFabbri, Direttore generale at Best Western Palace Inn Hotel, responded to this review
Dear guest, I am really happy that the stay in our hotel has contributed to the pleasure of your visit in the beautiful Ferrara. I thank you for the nice review. Carlo Fabbri, general manager

"Well functioning hotel located a bit outside Ferrara"

4
13/10/2016

I had a good experience when staying at this hotel. Wifi was good, breakfast was good (and plentiful) and the rooms was of a good standard and had all I expected. The only thing on the downside was the dinner experience since both the service and food was mediocre, or even bad. On the upside was also the coffee/the on the room and the minibar. Nice lobby area and a small but working little fitness room.

CarloFabbri, Direttore generale at Best Western Palace Inn Hotel, responded to this review
Dear Mr. Anders thank you for your review, even for the critical remarks. We listen to the opinions of our guests to better our service. Carlo Fabbri, general manager

"Lacking atmosphere"

4
24/06/2016

A reasonable hotel but located in an industrial area on the edge of the city. The hotel is ok but is lacking armosphere. The breakdast was not particularly good with omelet made from egg-powder and vert badky fried bacon chuncks instead if rashers. Unless conveniently located to a business visit not really recommendable.

CarloFabbri, Direttore generale at BEST WESTERN Palace Inn Hotel, responded to this review
Dear guest, thank you for your review. Best Western Palace Inn is a business hotel and the atmosphere that guarantee is our hospitality, friendliness and availability to solve every problem of our guests. I'm sorry you do not like the breakfast, usually highly appreciated. I hope that next time you can change their minds. Carlo Fabbri, General Manager

"Just a nice hotel for overnight"

5
26/05/2016

The Best Western in Ferrara was quite nice. We had just flown into Bologna, picked up our rental car. It was an easy drive to the Best Western to check into our pre-reserved room. Checked in, handed over our passports, they gave us a key to the room and we used the elevator to go upstairs. Went back downstairs, picked up our passports and then off to dinner next door at the Road House. We slept past breakfast time to help overcome jet lag. I'm sorry we startled the maid who thought we were gone, even though it was still morning. The room was clean and quite. Lots of free parking.

CarloFabbri, Direttore generale at BEST WESTERN Palace Inn Hotel, responded to this review
Dear guest, thank you for your nice review. I'm glad to have you offered good hospitality in your trip to Italy. Carlo Fabbri, General Manager

"Good experience"

4
25/03/2016

The motel is out of town with plenty of parking place. Very close to LIDL supermarket and to Europcar agency. The room and bathroom are OK. However, there is no closet in the room but hangers. No magnifying mirror in the bathroom. The door of the bathroom could not be right closed even after being repaired. The heating is very good. There is an ingenious blue light in the bathroom showing you the way at night. Breakfast is OK unless you reach late the dining room when the variety decreases fast.

CarloFabbri, Direttore generale at BEST WESTERN Palace Inn Hotel, responded to this review
Dear guest, thank you for your review. Your critical feedback to help us improve our services. Carlo Fabbri, general manager

"Location"

5
16/03/2016

The only thing that was a little misleading was we were told there was a shuttle, and there was not. In order to go to the city center it cost 10 to 15 euro to get there as I was too elderly to bike. Otherwise I found this hotel to be extremely nice!!!

CarloFabbri, General Manager at BEST WESTERN Palace Inn Hotel, responded to this review
Dear Gloria, sincere thanks for your review. I'm sorry you had difficulties to reach the center.

"Very good location"

3
14/02/2016

The most good thing regarding this hotel is the location in the center of the city. Excellent location. Could hardly be better. The cost-benefit is very very good, and the hotel is pretty nice. Heating is not enouh good.

CarloFabbri, Direttore generale at BEST WESTERN Palace Inn Hotel, responded to this review
Dear Jelena, thank you for your review and the positive assessments expressed about our hotel. I'm sorry you've had problems with the heating. I hope to still have her as our guest.

"Convenient location for business purposes"

4
28/01/2016

Stayed there overnight during a business trip. Location is very convenient, close to the highway (tangenziale) and to the industrial area; on the other hand, is not so well located to do sightseeing. Hotel looks good (special mention to the illumination of the bathroom) and the staff was nice; there is no restaurant or room service, but they have some agreement with a pizzeria nearby so if you order one you can have it in the breakfast room. Option B is a grill bar just in front of the hotel, went there once and the meat was really tasty; breakfast was correct, few things but all tasty..even had a squeezer to make your own fresh juice

CarloFabbri, Direttore generale at BEST WESTERN Palace Inn Hotel, responded to this review
Dear guest thank you for your positive review. Your comments encourage us to make a better service to our guests.

"Great place for rest from driving"

4
17/11/2015

We booked this hotel last minute, when we decided to stop driving and rest for the night. I was happy wi our decision. We were welcomed by friendly staff, he service was prompt, and in no time we were in our room. The room was large, with a king side bed, very good bathroom, great and large towels. And very clean... I was so relieved to find in the room a kettle to make us a cup of tea.

Carlo F, Guest Relations Manager at BEST WESTERN Palace Inn Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 0532773013. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michele Front Desk BEST WESTERN Palace Inn Hotel

"Nice and relaxing hotel with very friendly staff"

4
24/08/2015

We stayed 12 night in a family room. The room was a good size, super clean and the matrasses were the best we've ever slept on. All staff were extremely friendly and helpful. A little too far from the historical center to walk to but the receptionists give a very good eplanation were to park the car and how to get there. We've had a very pleasant stay at this hotel.

Carlo F, Front Office Manager at BEST WESTERN Palace Inn Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 0532773013. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michele Front Desk BEST WESTERN Palace Inn Hotel

"Recommended"

4
10/08/2015

Not many words are needed to describe the good quality of service in this hotel. All that can be said is only one - I recommend it! Large and clean rooms, good breakfast, friendly staff. Good place to stat!

Carlo F, Guest Relations Manager at BEST WESTERN Palace Inn Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 0532773013. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michele Front Desk BEST WESTERN Palace Inn Hotel

"Very Nice Hotel Outside of the City"

4
27/05/2015

I recently stayed at the Palace Inn (Best Western) for 6 days on a business trip. It is in the business district just outside of the main city of Ferrara. It's very quiet and very comfortable. Their is parking if you have a car. Their is a very good free hot breakfast in the morning. Although their is not a restaurant on site, their is a bar. The room was very comfortable, nice bed and a newer modern looking bathroom. It has a very small fitness room, very small. The lobby is newer looking and welcoming. It is about a 1/2 mile from the Ferrara main train station, easily walkable. A cab costs about 10 euros. It is also to the beautiful town center. I walked it a couple of times, it's about 1-1/4 miles. There is only one restaurant near though, "The Roadhouse" serving meat, similar to a Longhorn Steakhouse in the states, with peanuts and all.

Carlo F, Guest Relations Manager at BEST WESTERN Palace Inn Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 0532773013. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Michele Crovetti Front Desk BEST WESTERN Palace Inn Hotel

"Nice neat Hotel."

4
09/04/2015

This is a Hotel on the edge of town in a business area. Although this does sound that attractive, but if you are touring it is right next to the motorway. The rooms are spacious and clean. All the staff are very friendly and the breakfast was very good. It has free parking and thus saves you the problems of many Italian towns and cities.

Carlo F, Public Relations Manager at BEST WESTERN Palace Inn Hotel, responded to this review
Gentile Ospite, La ringraziamo per aver completato il sondaggio in merito al suo recente soggiorno presso la nostra struttura. La stima che ha nei nostri confronti è un importante riscontro per il nostro impegno quotidiano. Infatti, con i suoi giudizi sui servizi che ha gradito e su quelli che, al contrario, andrebbero migliorati ci aiuterà a offrire in futuro un' esperienza migliore sia a lei, sia al resto dei nostri clienti. Nel caso in cui necessitasse di assistenza, non esiti a contattare il numero 0532773013. La ringraziamo nuovamente per aver dedicato il suo tempo alla compilazione del nostro questionario di gradimento e, sperando di averla nuovamente tra i nostri ospiti, la saluto cordialmente, Michele Front Desk BEST WESTERN Palace Inn Hotel

"Excellent place to stay if you come to Ferrara in a car"

4
13/03/2015

A very proper an good hotell with excellent nice staff. I will recommend it. Take the bus to the city to see the town - which is awesome and very interesting. Ferrara has a lot of interesting places. It is an old medieval town.

Carlo F, Guest Relations Manager at BEST WESTERN Palace Inn Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 0532773013. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michele Front Desk BEST WESTERN Palace Inn Hotel