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A Memorable Hotel Experience
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Great hotel. Clean rooms, friendly staff.
Dear Elizabeth, Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you experienced exceptional hospitality from our welcoming team and enjoyed pristine, comfortable accommodations throughout your stay. We truly appreciate your glowing review and look forward to welcoming you back to Best Western Plus Ellensburg in the near future!
Staff was very attentive! We feel that there should be a tip jar in the breakfast room. We gave a tip to the young lady on duty this morning as we left. There was problem (my fault) I left a little black battery clock on my night table this morning. Is there any chance that you could put it in the mail for me? John De Silveira Box 350 Custer, WA 98240-4014
Hi Julie, It means a lot to hear that our team took such great care of you. Regarding your travel clock, please reach out to us directly so we can learn more and do our best to assist. We hope to see you again down the road!
Very friendly staff. Room was clean and spacious. Easy access to pool and for walking our dog. Second time here, but not the last!
Thank you for returning to Best Western Plus – Ellensburg. We're so glad our clean accommodations and friendly service contributed to another great stay! It's also wonderful that the inviting pool and dog-friendly policy added to your experience. The pleasure was all ours, and our team is already looking forward to seeing you again!
The room met our expectations for a Bet Western.
Dear Susan, Thank you for your recent stay at Best Western Plus – Ellensburg and for offering this feedback. We are pleased to see your experience warranted a good overall rating, and we hope you will choose to stay with us again the next time you are in Ellensburg!
Clean comfortable room. I really appreciated my earlier check in so I could change to go golfing.
Dear Jim, It is always a pleasure when we can make a guest's travel plans a little easier. We are glad the earlier check-in gave you time to get settled and ready for your day on the golf course without feeling rushed. Having nearby dining options and a comfortable room to return to afterward sounds like a great way to round out the visit. Thank you for staying with us, and we hope to welcome you back soon for another enjoyable getaway!
The room was very clean and comfortable. The location was great. I would definitely stay here again.
Thank you for the kind review and recommendation. It's wonderful that our well-appointed room and convenient setting made for such a pleasant stay. We look forward to welcoming you back to Best Western Plus – Ellensburg.
Very. Clean room. Breakfast was hot. Enjoyed the omelet. We especially appreciated the pool being open 24 hours.
Dear Leora, Thank you for the great review. We're happy you had such an enjoyable visit, and having the flexibility to take a swim whenever you wanted sounds like a nice bonus. We appreciate you staying with us and hope to have you back to Best Western Plus – Ellensburg again soon.
Breakfast was very good. Coffee machine not so good… pours were inconsistent. Air conditioning in my room was not cold enough to allow me to sleep well. Hotel overall was clean and friendly. I appreciated the extended checkin/checkout times
Dear Gerald, Thank you for taking the time to share your experience. We are delighted you enjoyed our breakfast, appreciated our clean hotel, friendly team, and the flexibility of our extended check-in and check-out times. We are disappointed the air conditioning and coffee machine fell short of expectations, and your comments will help guide our improvements. Your feedback is truly appreciated, and we look forward to welcoming you back for a more restful stay.
Very appreciative of the last minute accommodation to a reservation snaffu (my fault). Unexpectedly enjoyed the suite room. Quite night. Two trains passed in the night but we were barely phased. Thank you BW.
Thank you for your kind feedback. We are so glad we could help with your reservation and that you enjoyed the unexpected suite upgrade. It is wonderful to hear you had a comfortable and peaceful visit. We appreciate you choosing to visit with us and hope to welcome you back again soon.
We enjoyed our stay at this hotel. The hotel was very friendly and answered any questions we had. Rooms were very clean and the breakfast was very good! It was also in a great location as well as there were many restaurants, bars, grocery stores around so very convenient to everything.
Dear Jennifer, Thank you for your kind review! We're delighted to hear that our team took such great care of you during your stay and that our buzzing location was a major plus for you. On behalf of our team, we hope to see you again soon at Best Western Plus – Ellensburg.
Great location for baseball tournament at Rotary Park. The rooms were clean, beds were comfortable, and continental breakfast – convenient. Would stay again.
Dear Daniel, Thank you for your review! It's great to hear we were able to provide you with a great stay for your baseball tournament. We hope to welcome you back for the next one! Thank you for choosing Best Western Plus – Ellensburg and safe travels.
Much better experience than last visit. This room was clean, had matching furniture, and coffee machine in breakfast area was working again. One negative, even though it's probably a “luxury” item, the Ice machine was down AGAIN, they really need more than one for the 3 floors.
We are so grateful that you chose to return and give us the opportunity to show you a more ideal experience than your initial visit. Our team will be so grateful to know that you were much more satisfied with the state of your accommodations and furniture, and that our breakfast amenities were suitable for your needs. It is disappointing that you ran into an issue with the ice machine, and we thank you for bringing this to our attention, as we are consistently looking for ways to improve. Hopefully, you'll choose to return again to Best Western Plus – Ellensburg.
Very nice. Rooms are comfortable. Building is quiet. It's very fresh.
Thank you for taking the time to review your experience at Best Western Plus – Ellensburg. It sounds like you had a relaxing stay: exactly what we hope for!
NIce room. Good elevator close to lobby. Not a fan of the coffee machine.
Dear Wes, Thank you for staying with us. We are pleased that the room and seamless elevator experience added to your visit. We also value your input regarding the coffee machine and regret any inconvenience it may have caused. Should your travels bring you back to the area, we hope you will join us for an even better stay.
The green spaces at and adjacent to this property provided excellent walking areas for me and my dog. The breakfasts were fresh, hot, and a cut above the many hotels I have experienced in recent years. Fresh fruit, coffee, hot chocolate, and juices were available 24 hrs each day and at 5pm fresh baked cookies were available in the lobby. The pool (while I only dipped a toe) was clean and the area maintained well. Employees were helpful and kind. We will return without hesitation and I highly recommend this location for other travelers. ⭐️⭐️⭐️⭐️⭐️
Thank you for such a wonderful review! We're thrilled to hear that both you and your dog enjoyed your stay with us. We're also delighted that our breakfast stood out among your recent travel experiences. Thank you for your recommendation and for taking the time to share such thoughtful feedback. Knowing that you plan to return is one of the highest compliments we can receive. We look forward to welcoming you and your four-legged companion back again soon!
We had problems with noise here. There is a loud heater air conditioner in the wall that is constantly turning off and on. Also we were next to a 24 hour laundry and someone used it from 1:30-3:00pm. There is a train line two blocks away. I went to ask about the laundry but there is nothing they could do. It's 24 hours. I suggest finding a room way from the laundry. There was at least one family that was making lots of noise all night long. The clerk said they are people that work at night so this was their families daytime. If you're a lite sleeper you might want to look elsewhere.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-925-4244. Sincerely,
Arriving at the best Western Plus in Ellensburg, I met Heather at the front desk. Very pleasant and made my week staying at the Hotel, very rewarding. Always willing to help and providing the best information about the town of Ellensburg. She is someone the Best Western can count on when it comes to interfacing with the clientele.
Dear Pierre, We are thrilled to hear you encountered great service at Best Western Plus – Ellensburg! Heather will be glad to know that she could make your visit with us enjoyable. Thank you for staying with us, and we hope we'll see you again!
I love that the pool and hot tub are open 24 hours a day. That is a game changer.
Dear Shari, Thank you for the great review! We're thrilled to hear our 24-hour pool and hot tub made such a positive difference in your stay. It's wonderful to know those amenities helped make your experience even more enjoyable. We appreciate your feedback and hope to welcome you back again soon!
Nice location, room was clean and breakfast was good.
Dear Don, We appreciate you choosing to stay with us during your recent travels. It's great to hear that everything, from the room's cleanliness to our breakfast selection, was to your liking. Until we see you again, our team wishes you all the best!
The mini suite was very spacious. The pillows were great! I often pack my own pillow, so i was pleased with the firmness of the pillows. Form and supportive. The lighting in the bathroom was on the dim side. It was difficult to see to put on my makeup.
Dear Karen, Thank you for taking the time to share your experience. We are so glad that the firm pillows made a difference in your stay and that you found your accommodations spacious. We also appreciate your note about the bathroom lighting and will keep this in mind for future updates. Should your travels bring you back this way, we hope you will stay with us again.
Clean quiet room. Friendly and efficient check in. Very comfortable bed.
Excellent overnight stay. The room was very nice. The lobby and breakfast room was very nice. The staff was friendly and helpful.
Dear Jessica, Thank you for the wonderful review! We're so glad you had an excellent overnight stay and enjoyed our rooms and breakfast area. It's also great to hear the team was friendly and helpful throughout your visit. We appreciate your kind feedback and hope to welcome you back again soon!
Our annual Back Country Horsemen of Washington (BCHW) weekend gathering that we call Rendezvous was another fun and informative and successful time. Dancing on Friday, educational events and vendors, along with a dinner and auctions on Saturday. Awards and info on Sunday. Sometimes I stay in my camper. But I like staying at Best Western and sharing breakfast with some of my friends. Many from all over the State. Comfortable and clean!
Dear Mary, We were delighted to host your annual BCHW weekend at Best Western Plus – Ellensburg. It's wonderful to hear you had another positive experience and that you appreciated our pristine and comfortable accommodations and the opportunity to try our delicious breakfast selection. Thank you for your kind comments and positive rating, and we look forward to your return.
Nice hotel, clean, quiet. Comfortable bed and sofa.
Dear Laurie, Thank you for staying with us. We're so glad you enjoyed your experience, and we hope to welcome you back to Best Western Plus – Ellensburg soon!
Needed a safe stay while my furniture was shipped up from California. So comfortable, so hospitable. So welcoming. And, the cookies at 4:30 were absolutely delicious. Thank you so much!
Dear Candace, Thank you for sharing your experience. We are so glad you found a comfortable and welcoming place to stay during your transition. It is wonderful to hear our team made you feel at ease and that those afternoon cookies added a little extra comfort to your day. We truly appreciate your kind words and hope to welcome you back again in the future.
When we first arrived, there was very little toilet paper and tissue. Cleaning staff left our door ajar after refreshing our room on day three of our stay. Thankfully, no one entered and helped themselves to our stuff. Still skimpy on the toilet paper. Desk clerk said the cleaning staff was new. Breakfasts were basic. I had the impression the motel was trying to save money in their offerings.
Dear Cindy, Thank you for taking the time to share your experience. It's disappointing to hear that your arrival and housekeeping service didn't reflect the level of care expected. While we appreciate that you brought these concerns to the front desk, our team will be reviewing your feedback closely to ensure greater attention to detail moving forward. Your comments regarding our breakfast selection and overall value are also important and will be part of that review. We hope you'll consider giving us another opportunity to provide a more comfortable and seamless stay.
I love this hotel. Great, friendly, and helpful staff, very clean and well maintained, comfortable sleeping, and quite close to 3 or 4 restaurants nearby.
Dear Jim, Thank you for sharing your experience with Best Western Plus – Ellensburg. We're so glad you had a great stay! Return guests are extra special to us, so we really appreciate you choosing us. It would be an honor to have you back again next time you're in the area!
Had to book with an alternate hotel a block away a little over a week ago as your place was sold out. $100 more for nothing. SO glad I got a room with you guys. Its my home in Ellensburg, trustworthy, safe, clean, quiet and a really good cup of coffee to see me off. Thank you so much.
Dear Sean, It truly means a lot to hear you describe your time with us in such a heartfelt way. Thank you for sharing this and for choosing to stay with us when the opportunity came back around. Knowing that you feel a sense of comfort, trust, and familiarity here is the greatest compliment we could receive. We are so glad the peaceful atmosphere and those small touches, like a great cup of coffee to start your day, helped make your stay feel just right. We look forward to welcoming you back to your home in Ellensburg again soon.
Friendly front desk staff. Comfortable rooms
Dear Marvin, Thank you for choosing the Best Western Plus – Ellensburg for your recent stay! We are so pleased to hear that you enjoyed our comfortable rooms and that our front desk team provided you with friendly service. It was a pleasure having you and your family as our guests, and we hope to welcome you back again!
Overall excellent room size and appointments, friendly, efficient staff. We slept well. Great breakfast. Good location. Easy access and free parking. Quite a value. No disappointments.
Dear Steve, Thank you for choosing Best Western Plus – Ellensburg. We're happy to hear you had a comfortable stay and that our friendly service was a highlight. It's also great that you found value in your experience, and that our location was ideal for your visit. Should your travels bring you back this way, we hope you will join us again.
Great experience. Friendly and experienced staff. Room was clean and neat. Breakfast was good. Noise lever almost non-existent (can always here people moving up and down hallway.).
Dear A M, Your recommendation of Best Western Plus – Ellensburg means a great deal to us. Thank you for highlighting our amazing team, especially for keeping our spaces clean and breakfast tasty. We hope any future travels point you back in our direction!
The manager Steve is a great Manager. He made sure any issues were resolved promptly. 10/10 would recommend!
Dear Anthony, Thank you so much for the kind words; it truly means a lot. Addressing any concerns promptly is always a top priority, and we look forward to welcoming you back to Best Western Plus – Ellensburg soon.
Very clean and spacious room, quiet, and extremely comfortable
Dear Tim, Thank you for sharing your feedback about your stay with us. It's great to hear that your time here felt comfortable and relaxing, especially knowing your room provided the space and tranquility that make it easy to unwind. A well-kept environment and a peaceful setting can make all the difference when traveling, and it's rewarding to know your accommodations offered both comfort and calm throughout your visit. We'd truly enjoy welcoming you back for another restful experience at Best Western Plus – Ellensburg soon.
Clean, quiet, friendly staff, great location, and the pool is open all night!
Thank you for taking the time to share your review with us. We're so glad to hear you had such a positive stay and found great value in your experience. Our team works hard to create a welcoming environment, and it's always rewarding to know that their effort made a difference. It is our hope that we will be able to welcome you back again soon.
Very nice, clean, comfortable and a very good breakfast.
Dear Teresa, Thank you for providing your review. We're delighted that our spotless accommodations and satisfying breakfast helped to make your stay so enjoyable. It would be our pleasure to welcome you back to Best Western Plus – Ellensburg again soon.
Friendly staff, nice breakfast - cappuccino, sausage, scrambled eggs (with optional ham, spring onions, cheese), waffles, biscuits, gravy, berries, yogurt with dried fruit / trail mix, etc. etc.). We didn't use pool or hot tub, but they looked nice. Nice (mostly clean) grassy area to walk dogs. Two outdoor BBQs and picnic tables. Good choice for overnight, a cut or two,or several cuts, above your usual motel choices.
We appreciate you taking the time to leave a review and share your experience with us. It is great to hear that you found our team welcoming, enjoyed the variety of breakfast options, and appreciated the property's overall setup, including the outdoor area with a grassy area for dogs, BBQs, and picnic tables. We are also glad to know our hotel stood out as a solid choice compared to other hotels in our area. Thank you for choosing to stay with Best Western Plus – Ellensburg. We would be happy to welcome you back again in the future.
Wonderful, room was clean, comfortable and the staff was all very nice and accommodating. The rate was very affordable.
It's a pleasure to read such kind comments about your stay at Best Western Plus – Ellensburg! We're happy to hear you found the accommodations inviting and well cared for, and that our team helped make your visit comfortable. We're also glad to hear that the value met your expectations; it truly means a lot to us. Thank you for taking the time to leave a wonderful review, and we hope to welcome you back again whenever your travels bring you through the area!
Staff were fantastic! Room was outstanding and beds very comfortable! Complementary breakfast was great! The only thing that could have made it any better would have been crispy bacon! ;)
Thank you for taking the time to share your review with us. We are delighted to hear that you had an outstanding stay and that our team, comfortable beds, and complimentary breakfast all made a positive impression. We are glad everything met your expectations overall, and your note about the bacon is appreciated and will be shared with our team. We hope to welcome you back again soon, perhaps with enough time to enjoy the hot tub.
This was a very quiet and comfortable stay! It was just a short stay and I wish it hadn't been. The bed was so comfortable that I REALLY could have stayed in it alllll day! We got in late but check in was super quick and seamless. The man who checked us in was friendly as well and made sure we got our bottled waters for being elite members! We had to leave early so we were not able to experience the breakfast but it smelled good on our way out!!
Dear Lisanie, Thank you for sharing such a fun and thoughtful reflection on your stay. It is wonderful to hear that the atmosphere felt peaceful and that the bed delivered such exceptional comfort, even making a short visit feel especially memorable. A smooth late arrival and a welcoming check-in can make all the difference, and it is great to know that the process felt effortless and considerate. While breakfast was missed due to an early departure, it is nice to hear that it still made a positive impression in passing. It was a pleasure having you here, and we hope to have the opportunity to welcome you back for a longer and equally relaxing stay.
I have stayed here multiple times and appreciate the consistency of a great place to stay. My only negative issue was that I was not emailed a confirmation when I made the reservation, nor have I been sent a receipt after my stay, even after mentioning these issues to the front staff at checkout. We were told the administration software was down, but assured we would get it as soon as it was functioning, but we have not received anything. I would still stay here next time. Give them another chance.
Your ongoing support of Best Western Plus – Ellensburg is greatly appreciated by everyone here. Please accept our sincere apologies for the delays you experienced in receiving email communications from us. As the front desk has noted, our team has been working hard behind the scenes to ensure all systems are operating at normal capacity. If you still require assistance with receiving a receipt for this stay, please get in touch with us directly so we can ensure it is sent to you as soon as possible.
Trip was for a basketball tournament. Hotel was fine, check in was easy. However, had 5 issues with keycards. At one point I had 4 kids standing in the hallway wet, key card wouldn't work, went back to the front desk and on the 5th attempt she provided a new key card. Never had another issue. There was a staff change, and one parent lost glasses that I had turned in the day prior. Front desk staff told her they hadn't seen them. Upon mentioning it to others at the game, I told her I had found them and turned them in. When she spoke to the front desk, they told her they were in lost and found. This created a 30+ minute drive during the bracket playoffs in order to pick them up. Breakfast was lacking, eggs were powdered (most hotels are) and not palatable. Don't eat the sausages...
Thank you for sharing your experience. We're glad check-in went smoothly, and the keycard issue was eventually resolved, though we understand how frustrating it must have been. Your feedback is important to us and will be shared with our team as we continue working to better our guest experience. We appreciate your comments, and we hope to have the opportunity to welcome you back to Best Western Plus – Ellensburg for a more seamless visit in the future.
Stay was pretty good. Shower head was horrible and was not enjoyable. Bed was comfy and room a good size. Some wear and tear in the room like yellow moisture spot on the walls in the bathroom, missing buttons on headboard, and bent toilet paper holder. Staff were wonderful! All pleasant and helpful.
Dear Amanda, Your feedback is truly appreciated and allows us to continue our growth. We're pleased our comfortable rooms and our team's amazing service really stood out, and we appreciate you highlighting what we can do even better. We hope you visit us again soon at Best Western Plus – Ellensburg.
I always like going there because it is quiet, everything functions i.e. pool and spa, and the breakfast is always good and fresh.
Dear Andrea, Thank you for sharing your kind review of Best Western Plus – Ellensburg. It's wonderful to hear that your visits continue to feel relaxing and seamless, with everything from our pool and spa to breakfast meeting your expectations. Knowing that these details consistently contribute to an enjoyable stay is truly appreciated, and it would be a pleasure to have you return for another reliable and comfortable experience.
Very good for the price. Rooms need some updating. Bathrooms are old and stained, makes them look very dirty. Breakfast is great, pool and hot tub are good.
Dear Amber, Thank you for taking the time to leave a review. We're glad to hear that parts of your stay were enjoyable, and we appreciate you sharing your thoughts on the areas that didn't meet your expectations. Your feedback means a lot to us. We hope your travels bring you back our way!
Everything was wonderful. Breakfast was great! All staff were friendly and professional. room was great! except the shower head was awful. Too high to change modes and the two modes that it had weren't that great. But honestly it didn't ruin our stay.
Dear Kari, Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay, especially the breakfast and the friendly, professional service from our team. We also appreciate you sharing your helpful feedback about the shower head. Thank you for choosing Best Western Plus – Ellensburg. We hope you'll consider visiting again!
Friendly service at the front desk and breakfast area. Beautiful decor. Beds were really comfortable. Good price. Hotel was well maintained and loved their metal art through our the hotel.
Dear Rhonda, Thank you for sharing such kind words about your stay. It is a pleasure to hear that our front desk and breakfast teams made you feel welcome, and that the decor and metal art added character throughout the property. A comfortable bed matters, and it is great to know you rested well. Value is important, so the fair price and well-kept spaces are especially encouraging to hear. We hope to welcome you back on your next visit to Ellensburg!
We had to leave before the breakfast was ready, so we did not get anything to eat. Otherwise, the stay was short and sweet.
Dear Phil, Thank you for staying with us in Ellensburg. We're sorry to hear that you had to leave before our breakfast hours started. It's our hope you get the chance next time, as we would love to hear your thoughts!
Pleasant staff, clean room. The bed was very comfortable and breakfast was good We enjoyed the hot tub after a long travel day
Dear Lisa, Thank you for walking everyone through the excellent stay you had at Best Western Plus – Ellensburg. Our team will be thrilled to hear that you appreciated their dedication to cleanliness, providing a tasty breakfast each morning, and keeping the pool amenities nice and cozy. Come back soon; we'd love to host you again!
Traveling back from a hunting trip wanted a place to send the night.y.wife surprised.mr by making a reservation in a king.mini suite. It just happened to be my birthday.
Dear Debbie, Thank you so much for sharing your review with us! We're thrilled that your wife surprised you with a stay in a king mini suite, and even more excited that it coincided with your birthday. What a wonderful way to celebrate! It was a pleasure having you here, and we would love to welcome you back for many more celebrations in the future!
Comfy, clean room. Great bed. Good breakfast. Friendly staff. This is our second favorite place to stay in ellensburg, but we usually end up here, getting much more for our money, plus a decent breakfast. Wanted to use the hot tub, but there were a ton of kids there, so did not.
Dear Anne, Guest feedback is our most valued asset and helps us continue our improvements. We're delighted you enjoyed yet another comfortable getaway with us, and we thank you for spotlighting our delicious breakfast offerings. It was a pleasure having you here, and we look forward to your return to Best Western Plus – Ellensburg in the future.
Check in and check out went smoothly as usual . Very clean rooms, helpful staff and a great breakfast. Wish we would have had time to use the pool but not this time.
Dear Lynette, It was a pleasure having you stay with us at Best Western Plus – Ellensburg, and we appreciate your compliments regarding our pristine accommodations, delicious breakfast, and friendly, efficient service. Your kind words mean the world to us, and we look forward to welcoming you back for another fantastic experience!
Convenient location that is close to everything. Updated clean rooms and dining. Staff is always friendly and helpful!
Dear Will, Thank you for your wonderful review. It's a pleasure to know you enjoyed the convenience of our location and the comfort of our updated, clean accommodations and dining areas. Our team will be so pleased to hear that their friendliness and helpfulness made your stay even better. We truly appreciate your kind words and look forward to welcoming you back soon.
Our stay was a mixed bag. Friends enjoyed the breakfast very much. We did find some missed trash in the room and we had to crawl to get in bed since one of the beds had no room between the bed and the wall and air conditioner. The air conditioner kept us comfortable. Those in our group who used the fitness center felt it had a nice variety of machines however, there was no way to wipe down a machine when finished. We felt that was irresponsible. We've stayed at a few BW and the others all had sanitizing stations around the hotel. So, some good parts and some room for improvement.
There is a large bucket of sanitizing wipes in the workout room. It's located by the trash can and next to the towels. Unfortunately, sometimes the wipes are not as visible. We do have sanitizer available at the front desk and in the dining area. If you ever have any questions, please ask the front desk agent and they will be happy to help.
Very pleasant stay. Very nice facility. Personable staff. Good breakfast. Quiet and clean rooms. Good location. Thank you.
Our team at Best Western Plus – Ellensburg takes great pride in ensuring our guests have all they need for a perfect stay, so we are thrilled you were impressed. Thank you for highlighting so much of what we have to offer, including our wonderful service, spotless, peaceful accommodations, and delicious breakfast. Your kind words will be shared internally, and we look forward to welcoming you back again.
Clean and comfortable room. Clean bathroom. Excellent breakfast options, especially the fresh scrambled eggs with condiments such as cheese and chopped onions. Inviting pool.
Dear Carolyn, Nothing makes us happier than knowing you enjoyed your stay at Best Western Plus – Ellensburg so much that you would recommend us to others. Thank you for being our guest and sharing such a lovely review. We are thrilled you were impressed and look forward to welcoming you back for another delicious breakfast and comfortable visit.
Friendly Service, clean room, and a great breakfast. Always a beautiful 4 hour drive getting to Ellensburg from our home. The room was nice other than the A/C unit was located at the head of our bed. We used our points for this trip so it was definitely worth the stay.
Thank you for your kind words! We're delighted to hear you enjoyed our clean atmosphere and friendly service. Your positive feedback means a lot to us, and we hope to welcome you back to Best Western Plus – Ellensburg for another great stay soon!
It is our usual place to stay in Ellensburg because it's next to our favorite restaurant. I was able to use points and got a good room price. Breakfast was ok, at least it was something to get you on the road. I'm not a fan of the egg & cheese fold over & then ham cubes. But there was the waffle maker too. So I'm saying it was OK.
Dear Pat, Thank you for sharing your experience. We understand that not everything is for everyone, but we are glad you were able to find alternatives for breakfast. Your feedback, however, will be noted for a better guest experience. Thank you for choosing to stay with us, and we hope you will allow us to host you again!
I would NEVER stay at this location and would NEVER recommend that anyone else stay here. More like a WORST Western. We requested a refund, but so far that has not happened. The room was absolutely filthy. If we had not just driven over 8 hours to arrive, we would have checked back out. We wiped down as much as w could with Clorox wipes. We did not eat anything because with the condition of the room we were afraid that the kitchen where food is prepared would not be sanitary.
Dear Linda, Thank you for notifying us of your experience. We sincerely apologize that your stay did not meet expectations. Guest comfort and confidence are of the utmost importance to us, and your feedback is being addressed directly with our leadership team to ensure stronger standards are being delivered. Please know that we are also reviewing the refund request you mentioned to make certain it is resolved appropriately. Your insights are invaluable, and we're committed to making meaningful improvements so that future stays reflect the quality every guest deserves.
The location is great, close to CWU campus. The atmosphere is comfortable and friendly. The rooms are very spacious, quiet and clean. And the breakfast bar has a wonderful selection of food and drinks. The offers great value with the breakfast, pool, hot tub and office space too.
Dear Tricia, Thank you for sharing your positive experience. We're delighted to hear that you enjoyed our convenient location near CWU, spacious and clean rooms, and the comfortable, friendly atmosphere. It's wonderful to know that our breakfast bar, pool, hot tub, and office space added value to your stay. We truly appreciate your kind words and look forward to welcoming you back on your next visit.
Super friendly people and a very clean hotel. The amenities are wonderful and the breakfast is out of sight. I highly recommend going to this hotel. Any chance you get?
Dear Sco, Thank you for choosing Best Western Plus – Ellensburg, and for taking the time to leave us a review. We are thrilled that you enjoyed your stay with us and were pleased with the clean accommodations, various amenities, and delicious breakfast. We appreciate your recommendation and look forward to welcoming you again on your next visit.
Just a newer, more updated, clean, safe experience. Linens are all very fresh, thick, soft and just smell good. Lotta hotels in town, this one is just better.
Dear Sean, Your fantastic review is a joy to read, and we thank you for letting your fellow travelers know what you enjoyed the most during your stay! It would be our pleasure to have you back under our roof someday; please revisit us soon!
This is an very nice establishment. I have not stayed at a best western this nice before. I like best western hotels,but this one was exceptionally nice. I liked that the pool was open 24/7 and the breakfast was good quality.
Dear David, Thank you for your kind review of our hotel. We are delighted by your compliments and that we can provide a great guest experience. We appreciate that you were able to have fun and relax at the pool and try our delicious breakfast! Thank you again for your wonderful words. We hope you will visit again soon!
When I visit the eastside of the Cascades, BW Ellensburg is always my first choice for lodging. I appreciate excellent guest services. The rooms are clean and comfortable.
Thank you for making Best Western Plus – Ellensburg your go-to spot when you're in the area. We're pleased to know that our team's hospitality and the comfort of our rooms consistently make your stays enjoyable. We truly value your loyalty and look forward to welcoming you back on your next visit. It's always a pleasure to see you.
Always enjoy our stay my but missed the delicious cookies. 😋 we always enjoy our stay at Best Western . We use Bw Frequently .
Dear Gloria, Thank you for your loyalty and kind words. We're glad you always find your stays at Best Western Plus – Ellensburg to be comfortable and safe. We'll also appreciate your comment about the cookies, and we look forward to welcoming you back to Best Western Plus – Ellensburg.
Rooms were a VERY nice size. Check in was super easy and Breakfast was dynamite. All my expectations were met or exceeded. Will stay here again.
Dear Sarah, Thank you for sharing your experience. It's wonderful to hear that our spacious accommodations, seamless check-in, and delicious breakfast all contributed to an exceptional stay. Your intention to return is a meaningful reflection of the comfort and quality our team strives to provide for every guest. We look forward to welcoming you back to Best Western Plus – Ellensburg again soon.
I had a nice quiet room, the only thing I had an issue with was the sink was plugged and the water wouldn't drain out very well in room #315.
Dear Susan, Thank you for sharing your experience. It is wonderful to hear that our great location and the warm service from our team made your stay enjoyable, and that your room provided a quiet and comfortable retreat. That said, we do regret the inconvenience you experienced with the sink in your room, and this will be shared with maintenance to ensure it is promptly addressed. We are delighted that overall your stay was positive, and we hope to welcome you back for an even smoother visit next time.
Comfortable quiet place to relax before crossing the pass into Seattle. Relax and enjoy the small town atmosphere of Ellensburg.
Dear Terri, Thank you for sharing your experience. We are delighted to know your stay provided a peaceful and comfortable place to unwind before heading over the pass. It is wonderful that the charm of Ellensburg added to the enjoyment of your visit, and we look forward to welcoming you back whenever your travels bring you this way again!
We last stayed here some years ago and we were relieved that it was still comfortable and spacious, and the staff are as helpful as ever. Really appreciate the high ceilings in the rooms which add to the feeling of space. Decent breakfast, plenty of parking, very nice indoor pool and hot tub.
Thank you so much for your review. We are delighted to know that your return visit lived up to the great memories you had from before. It is wonderful to hear that the rooms still felt spacious and welcoming, with the high ceilings adding to the comfort. We are glad you enjoyed our delicious breakfast, the convenience of parking, and the chance to relax in the pool and hot tub. We truly appreciate your loyalty and look forward to welcoming you back again soon!
Very beautiful hotel , clean , friendly staff came over for a dentist appointment , very nice slept like a baby the bed was so comfy , nice's bed I've been in for a long time in a best western you earn a 10+
Dear Lorainia, Thank you for sharing your wonderful review! We're thrilled you had such a comfortable stay with us and that you found our team to be friendly. Thank you again; we look forward to welcoming you back to Best Western Plus – Ellensburg.
The welcome was warm and professional. The pool was clean and warm. Breakfast was the best we have had so far. Wonderful.
Dear Sandi, Thank you for your kind words! It's great to know your stay started with such a warm welcome and that both the pool and breakfast helped make your visit memorable. We'd be delighted to host you again soon!
The Best Western Plus in Ellensburg, WA is my must stay at when I travel to the central basin of Washington. The facility is clean and updated. The staff is friendly and helpful and make every stay special.
Dear John, Many thanks for your outstanding review of Best Western Plus – Ellensburg! We greatly value your loyalty as a returning guest. It's wonderful that our friendly assistance and clean, updated accommodations have consistently made your stays memorable, and we look forward to your next visit.
I never saw anyone with a name tag but all of the staff were friendly. The room was beautiful! The front desk was accommodating, friendly and welcoming. The pool and hot tub were great. Breakfast was ordinary but the staff and food were good. Would definitely staff here again and recommend to everyone!
Dear Melissa, We're so happy that you enjoyed everything about your time with us, from our friendly team members to our wonderful accommodations. Thank you so much for the perfect rating, and we hope to welcome you back to Best Western Plus – Ellensburg for another splendid stay in the future.
We asked for extra pillows and when we got them they were so soft and fluffy. The room was clean and we enjoyed soaking in the jetted tub.
Dear Glenna, Thank you for choosing Best Western Plus – Ellensburg and sharing your feedback! It's great to know you enjoyed the comfortable pillows and found the room clean. It was a pleasure hosting you, and we look forward to welcoming you back for a future visit.
I had a very comfortable room, nice breakfasts and a refrigerator that was big enough to meet my needs. I would recommend this BW anytime!
Dear Rhonda, Thank you for your kind words! We're glad you had a comfortable stay and that our breakfast and in-room amenities met your needs. We truly appreciate your recommendation and hope to welcome you back to Best Western Plus – Ellensburg soon.
We loved the dog-friendly option and had our two dogs with us during our one night stay. There were SO MANY other guests doing the same. Overall, a great stay, clean room, lovely dog relief areas, and the breakfast area was probably the cleanest one I've ever seen! So well kept! Our only observation is that given how many dog traveling families there were staying there, your front desk folks knew of no dog-friendly dining establishments--very unhelpful and we felt stuck (where do we go when it's so hot, we can't leave the dogs int the room). He only knew kind of where there might be a dog park, so we spent time searching for it. My recommendation is BW should form relationships with Ellensburg-area restaurants and businesses who are dog friendly and prep your staff to help those guests out with a few things to do or places to eat that might allow dogs to sit outside with them. Being able to bring your dog/s is a lovely benefit to the BW experience.
Dear Anneliese, Thank you for your review and feedback. We are so glad to hear that your stay was enjoyable overall and that you and your dogs felt welcome and comfortable. It's always such a pleasure to host guests traveling with their furry companions, and we're happy to know you appreciated our clean rooms, dog relief areas, and our well-maintained breakfast space. We truly appreciate your comments regarding local dog-friendly dining options. You are right, being able to enjoy time with your pets, especially in hot weather, is an important part of a seamless stay. We sincerely regret that our front desk team wasn't better prepared with recommendations. Your suggestion is appreciated. Thank you again for sharing your feedback, and we hope to welcome you and your pups back soon.
Have stayed here many times over the years and the quality has kept up pretty well, maybe/maybe not quite on level with prices but they do have an easy location. Luggage carts are a bit unstable but at least they do have a couple.
Dear Jeff, Thank you for being a loyal guest over the years and sharing your thoughts. We're pleased our convenient location continues to meet your needs, and we value your input about our luggage carts. We genuinely appreciate your review and look forward to welcoming you back to Best Western Plus – Ellensburg for another dependable stay.
A very nice property. I loved the couch where I could read in the evening. The breakfast was very good. The location was quiet, a bit farther from the highway than all of the other hotels. Overall, it was a great day and I will be back!
Dear Geographer08, Thank you for sharing your wonderful review of Best Western Plus – Ellensburg with us! We're delighted to hear you enjoyed our serene setting, the comfort of our thoughtfully furnished guest rooms, and our tasty breakfast offerings. We're thrilled to have earned your perfect rating, and we look forward to welcoming you back soon for another stellar stay!
Exactly what we hoped for. No noises. No fireworks. We were worried that we would get out s l erp due to the 4th. It was completely quiet.
Dear Brad P., Thank you for joining us at Best Western Plus – Ellensburg and for giving us the perfect rating! We're thrilled to hear your stay met expectations and that our serene setting provided the peace and quiet you were looking for. It was a pleasure having you with us, and we hope to welcome you back for another enjoyable stay the next time you are in town.
Enjoyed our stay however the treadmill was out of order. I'm in my 60's and walk 5 miles a day. I prefer to use a treadmill when traveling as am usually not familiar with the area. Because it wasn't working I had to walk the area around the hotel. I felt very comfortable doing this.
Thank you for sharing your review with us. We're glad you enjoyed your stay and felt comfortable exploring the area, though we understand the inconvenience caused by the out-of-order treadmill. Rest assured, we will share your comments with our team to ensure this is improved swiftly. It was a pleasure having you here, and we hope to welcome you back to Best Western Plus – Ellensburg for another pleasant stay in the future.
Our beds and bedding were comfortable and clean. Service was very good. We were surprised to find Bible in the drawer. Breakfast was mediocre but that was all the same in all Best Westerns we stayed in this trip but Idaho Riverside that was great
It warms our hearts to know that everything was in order for your stay, from our clean, comfortable accommodations to our team's amazing service. Thank you so much for the perfect rating, and we hope you will consider joining us again soon.
The location of the hotel was stellar. Rooms really clean and the staff was really awesome and friendly............. ............................................................................ .........I'm just filling the text box now
Dear Nate, We're so glad you found our hotel to be a peaceful and convenient place to rest. Knowing our prime location worked well for you, our accommodations felt clean and comfortable, and our team made you feel genuinely welcomed means a lot to us. Thank you for your kind review, and we'd be delighted to have you stay with us again whenever your travels bring you back this way!
Always a pleasant stay, friendly staff, clean, and great pool hours. Have tried another hotel in town and will now only stay at BWP. Great breakfast options and the kiddos love having access to the cookies of course. Very close to freeway and ready access to downtown area.
It's always a pleasure having you stay with us! We're so glad our welcoming atmosphere, friendly service, and thoughtful touches — like breakfast and the fresh cookies — help make your visits enjoyable for the whole family. We truly appreciate your loyalty and can't wait to welcome you and the kids back for another fun and relaxing stay. Thank you for your perfect rating, and safe travels!
This hotel is located about 1.5 miles from the I-90 exit to Canyon Rd. Ellensburg, WA. The rooms are very clean. The bed and pillows were supper comfy. The staff is friendly and very helpful. The breakfast area serves a nice choice of food items; scrambled eggs, sausages, breakfast rolls, oat meal, and has a very nice waffle maker. There is a coffee machine that does regular coffee, americano, or espresso. I had the espresso and my wife had the americano and they were very good!!! This hotel is a great place to stay.. We stay there when we are going to concert's at the Gorge amphitheater--. This weekend was the Outlaw Festival will Willie Nelson, Bob Dylan, and Billy Strings. Anyway -- I highly recommend this Best Western Plus.
Dear Richard, Thank you for sharing such a detailed and enthusiastic review. It's fantastic that everything from the cozy bedding to the thoughtful breakfast setup made your visit enjoyable. The coffee selection is an amenity our guests enjoy, and knowing the staff left such a positive impression makes the experience even better. We look forward to welcoming you back to Best Western Plus – Ellensburg again soon.
Courteous staff, clean hotel, quiet, good bedding, well lit parking area, easy to find….ticked all the boxes for visiting our daughter at CWU ! It was parents weekend and the hotel seemed full but everyone was quiet and polite . We had an upper floor as requested.
Dear Megan, Thank you for the great feedback! We're pleased that everything from our courteous team to our clean, quiet rooms and convenient parking met your expectations. It's good to hear we could fulfill your request, and we hope to see you again soon at Best Western Plus – Ellensburg!
We stayed here for a baseball tournament, the kids had a great time in the pool, the hotel is off the main road so it was quiet, the beds were soft and comfortable. Good sized rooms. I liked the breakfast it had some good options, the first day was scrambled eggs, the next day there was omlettes, there is also waffles, cereal, hard boied eggs, oatmel, breads, yogurt and everyone loved the guava juice.
Dear Tom, Thank you for your feedback! It's wonderful to hear you enjoyed our comfortable environment and that we could help you start your day with a delicious breakfast. Your kind words mean a lot to us, and we hope to welcome you back to Best Western Plus—Ellensburg soon!
Conveniently located and quiet, beds were comfortable and coffee machine at breakfast was a joyful surprise. Cleanliness of room was okay. The leftover water in the shower soap dish made us a little skeeved out as well as the spongy bathroom floor. It was a very quick stay so didn't get to experience much of amenities. Eh. In an emergency, we would probably stay again.
Dear Deb, We are delighted that we could provide a relaxing and peaceful night's rest, with fresh coffee to enjoy in the morning during breakfast. However, we regret any concerns with cleanliness and will work to ensure that this is addressed promptly. Please know that we want to ensure an exceptional experience throughout your stay and will work to ensure that this is the case. We are delighted that you enjoyed your stay overall, but we look forward to making your next stay even better!
I am thinking the last minute rental was nice to get. I walked up to the counter and got a room. Thankfully it was available. I drove 480 miles that day and was ready to get off the road. The front office employee was nice and got me set up quickly. She also remembered to give me my rewards gift. The room was nice. Only a little bit of the bathroom wallpaper was coming off.
Dear Matt, Thank you for stopping by Best Western Plus – Ellensburg. It was our pleasure to welcome you here, and we hope you found our accommodations comfortable and inviting after a long day on the road. We're grateful for your bathroom feedback and will take it into consideration. Your review is appreciated, and we hope you'll consider returning for another great stay very soon.
Staff was amazing and hotel was clean! I'm 28 weeks pregnant and super sensitive to smells and there was never a smell that triggered me. Beds were very comfy as well. If you are looking for a fun place to stay with kids in Ellensburg this hotel is a great option.
Dear Sara, We're so glad you and your family enjoyed your stay at Best Western Plus – Ellensburg. It's wonderful to know you had a comfortable stay and found our hotel clean. Your positive feedback is appreciated and we look forward to welcoming you back in the future!
Room is clean and staff is friendly. Very convenient location to go on and off Highway as well as around the town for restaurants. Breakfast is good. Fresh fruits throughout the day. Small gym has essential equipment if you don't want to exercise outside in cold weather.
Thank you for taking the time to share your experience. We're pleased our clean rooms and convenient location helped make your stay so good, and we appreciate you highlighting our well-equipped fitness center and delicious, fresh breakfast options. Your compliments will be passed on to our team, and we hope you visit us again soon at Best Western Plus—Ellensburg.
We stay at the Best Western Plus in Ellensburg. We own a couple of rental houses in town, so when we need to do maintenance we have a nice place to stay. We love having a clean, quiet and comfortable bed to go to after a hard day's work. The rooms are stocked with plenty of clean towels and a coffee maker with a supply of tea & coffee. We always take our dog as well. They welcome your pet. The breakfast is very good. Thank you Best Western Plus!
Dear Beverly, Thank you for your kind words! We're so glad to hear that the Best Western Plus in Ellensburg provides you with a comfortable and convenient place to stay during your maintenance trips. It's great to know that you appreciate the cleanliness, quiet atmosphere, and the pet-friendly policy. We're also thrilled to hear you enjoy the breakfast options! Your continued loyalty means a lot to us, and we look forward to welcoming you back whenever you're in town!
Very clean, helpful front desk staff, and breakfast was good. We wish the hot tub had been working and that the kids that were running up and down hallways with loud voices would have been quited-down a bit earlier--midnight seemed a bit much. And, our room was near the front desk. Hum....
Dear Debra, Thank you for your recent stay, and for taking the time to share your valuable comments. We're happy you appreciated our clean accommodations and the level of service our front desk team provided, as well as had the opportunity to try our delicious breakfast selection. However, we're saddened to hear we fell short of meeting your expectations and that you were disappointed the hot tub was out of order during your stay. We're also sorry to learn of the noise disturbance you encountered; we encourage our guests to notify our front desk team of any such concerns so we can find a solution and ensure you have a comfortable stay. We're grateful for your feedback, and we hope to have the chance to provide a better experience the next time you're in the area.
Nice clean and quiet place to rest. Bed was outstanding with full size pillows. Heat was nice and quite and kept the room comfortable. Pool was closed and not mentioned upon reservation but the hot tub was open. Usual breakfast items for Best Western with roomie eating area.
Thank you for sharing your feedback. It's wonderful to hear that the clean and comfortable accommodations, especially the plush bed and temperature, contributed to a restful stay. Having a satisfying breakfast to start your day is always a bonus. Your feedback regarding the pool is appreciated and we apologize for any inconvenience caused. We look forward to welcoming you back again soon to Best Western Plus – Ellensburg.
I've stayed in several Best Westerns for business and this is one of my top three. Comfortable bed and pillows, good WiFi and great staff. I stopped here to wait out a snowstorm and they only had jacuzzi suites available. It was like a beautiful sign from the universe to treat myself. The front desk clerk was friendly and checked me in quickly despite the fact I'd just booked from the app in the parking lot. This hotel is clean, comfortable and has a great vibe. I will definitely stay here again if I'm ever traveling through the area. I highly recommend this hotel.
Dear Arya Thank you for your wonderful review! We're thrilled you chose Best Western Plus – Ellensburg and found comfort in our beds, WiFi, and friendly team. It's also great to hear that our jacuzzi suite was a perfect surprise during the snowstorm. Your kind words mean a lot, and we look forward to welcoming you back on your next trip through the area!
This place is convenient. The people were very, very nice to deal deal with. Dinner and sports bar were within walking distance, less than a five minute walk. Shopping and multiple eating establishments are within a 4 to 5 minute drive The rooms are comfortable and very clean. Breakfast was awesome and it was plentiful. I was by myself, but definitely family friendly as well
Stay was great, wished they made cookies on our first night....we arrived to check in and my husband always loves the smell of fresh baked cookies and a treat...we were informed that due to "not that many people checking in" they decided not to make cookies....what about the people that did stay....should we not be rewarded for being there?
Nice room was clean and comfortable. Good bed too! Staff were helpful and friendly. I will definitely come again. We stayed Christmas Eve. It was good to be in Ellensburg close to my daughter's house. No complaints at all. I highly recommend.
The room was quiet and the breakfast was great. All the staff were helpful and cheerful. The bed was very comfortable for me and that is sometimes a problem! I would recommend this hotel to anyone traveling through. It was a very enjoyable stay.
Our favorite hotel in Ellensburg. It was good to be back. We stayed in a King room with kitchenette, and it was well lit, spacious and well-equipped. The only quibble was that the no-name Keurig-clone decaff was undrinkably bad. On the other hand, the Folgers provided in the breakfast room was excellent. Speaking of breakfast: the offering was very good - especially the choice of yogurts which included Chobani and Zoi. Excellent choice of eggs, breakfast cereals, granola, and fresh fruit (bananas, oranges, and apples). The breakfast server was friendly and helpful, even retrieving some ripe bananas (removed to make way for new ones) from the back for me. The staff were outstanding. CeCe gave us a warm welcome, and Kaylie (spelling? - the front desk manager) was extremely accommodating when we had to cancel the extension of our stay. We were even able to get our Rewards points for this booking refunded.
Rooms are clean and very comfortable. Strong WIFI. Downside was the breakfast. Egg omelets were loaded with cheese and were very salty. Few options for proteins. Lots of carb filled options. The staff person worked diligently to keep tables and area clean and replenish food. As busy as she was she was pleasant and attentive.
Traveling for an event with my husband and our dog. Room was large - close to exit making it easy to Potty Ike. Nice grass area .We had a 4 hr drive so it was nice to receive a text that our room was ready early. We were greeted by a very friendly/ helpful staff at checkin. I was impressed with the breakfast - more options than the standard. Both Gluten free and diary- free choices . Almond milk and diary free yogurt . Several restaurants within walking distance . I would highly recommend staying here
Dear Kathy, Thank you for your wonderful review. We're delighted to hear that you enjoyed your stay, with the location and amenities being some of the highlights. It's always great to hear that our guests appreciate our staff's dedication and we'll be sure to pass along your satisfaction. It was a pleasure hosting you and we look forward to welcoming you back in the future.
Great location, well maintained and clean. Will definitely stay again. the town of Ellensburg is really nice, lots of things to see and do. Great food options. Can be a really base for exploring the Kittitas valley with family or as a romantic get away weekend.; highly recommended.
Dear Chris, Thank you for your wonderful recommendation of Best Western Plus – Ellensburg! We're thrilled to hear you enjoyed our well-maintained and clean accommodations, as well as the charm of Ellensburg. It's also fantastic that our town offered plenty of activities and dining options to make your stay enjoyable. Whether for a family adventure or a romantic weekend, we look forward to welcoming you back soon!
Nice established hotel! Nice room size and clean. Comfy bed. Good air from the wall unit. Yummy breakfast! And decent steak house right next door. Super friendly hotel staff. Nice and quiet - would stay here again. Took away one star because lighting in the room could be whiter and brighter. Not a deal breaker tho.
Thank you for your kind words and feedback! We're thrilled to hear you enjoyed our spacious room, comfy bed, and that our friendly service left a positive impression on your visit. We appreciate your note on the lighting and will look into it for an even brighter experience next time. We look forward to welcoming you back to Best Western Plus – Ellensburg soon!
We had a large room with comfortable beds and pillows. We enjoyed a great breakfast and a gorgeous sunrise. The train tracks are close, but not too loud when the train comes through town. Lovely walk in town to see the beautiful architecture and history.
Dear Cathleen, It is wonderful to know that you had an excellent experience with us at Best Western Plus – Ellensburg. We work hard to meet expectations like yours, and we're happy to hear our spacious accommodations, delicious breakfast spread, and fantastic location hit the mark for you. Thank you for your glowing review and perfect rating, and we hope you return soon.
The staff were so helpful and kind! The breakfast and snacks were great and my son loved them. The rooms were well kept had plenty of space. The pool and spa were a great place for me and my son to relax and play. We would recommend this hotel for any families coming to visit in Ellensburg. It is centrally located near multiple restaurants and 2 mins away from beautiful downtown Ellensburg.
Dear Tyler, Thank you for the kind review and recommendation! We're glad our friendly staff, tasty breakfast, and relaxing pool helped make your stay with us memorable. The next time you and your son are in the area, please come back to see us.
Our stay was great. Room was spacious and clean staff was friendly. The breakfast was pretty impressive and the gal who attended to it was on top of everything! A dog friendly hotel is a must for us and we would for sure stay here again if visiting Ellensburg. Thank You!
Dear Carrie, Thank you so much for taking the time to share your thoughts with us! It's great to know that our pet-friendly atmosphere added to your experience, and we appreciate you mentioning our impeccable accommodations, hospitable team, and delicious breakfast offerings. We look forward to welcoming you back on your next trip to Ellensburg!
This property was obviously well staffed with individuals who take pride in their work. I moved from a different property who had good staff but not as good as the BW staff. Clean, quiet rooms and great pool and breakfast! I wish all BW sites were guaranteed to be like this Plus location. East Wenatchee, for example, could use some mentoring.
Dear Jennifer, Thank you for sharing your experience at Best Western Plus – Ellensburg. It's wonderful to hear that the team's dedication and pride made such a positive impression during your stay. Clean and tranquil accommodations, along with a variety of enjoyable amenities, can truly enhance a visit. Your feedback regarding consistency across properties is invaluable and will be noted for future improvements. We look forward to welcoming you back soon.
Very comfortable beds, plenty of pillows. Quiet in the hotel and we were right by the elevator. This facility is very pet friendly. Beautiful building and a great breakfast as usually for Best. Westerns. The staff was very helpful and informative.
Dear Striper66, Thank you for your kind words about your recent stay. Providing an enjoyable experience for our guests is what we strive for. Your kind words brighten our day. Thanks again, and we are looking forward to your next visit.
Everything was wonderful & staff was excellent. Food was delicious and they had plenty of parking for my company vehicle witch is a big box truck. Also right next door to a great steakhouse with excellent food. I would definitely stay again.
Dear Ryan K, We appreciate you taking the time to share your thoughts with us about your recent visit. We're glad to hear we could provide you with the accommodations and service you expected, and that our parking area was well-suited for your needs. Thank you for your comments and come back soon!
One of the BEST hotel stays I have ever experienced. The room was GREAT - much better than I expected. King bed, full kitchenette, sitting area, VERY spacious. Clean, well maintained, and a great value. Excellent breakfast, fast WiFi, friendly staff. I would HIGHLY recommend this as a place to stay.
Dear Robert, Thank you for sharing your fantastic experience! We're thrilled to hear your stay exceeded expectations, with a spacious room, comfortable king bed, and full kitchenette. It's great to know you also enjoyed our breakfast, reliable WiFi, and friendly service. We truly appreciate your recommendation and look forward to welcoming you back to Best Western Plus – Ellensburg for another wonderful stay.
The front desk and housekeeper were so very helpful and extremely kind. I had occasion to deal with 3 different front desk employees and they were great. The woman who was the housekeeper for my room this weekend was very helpful. She made sure the room was stocked and clean.
Thank you for sharing your experience with us! It's wonderful to hear how attentive and kind our team was during your stay. We're especially pleased that both our front desk and housekeeping staff made sure you felt well taken care of throughout the weekend. It was a pleasure having you here, and we look forward to welcoming you back to Best Western Plus – Ellensburg soon!
I thoroughly enjoyed my 2-night stay. Everything was very clean and working. The AC was the quietest ever. Also my room was quiet and the comfy bed was great. A huge thing: I was allowed to keep my bike in my room overnight. Its a $2500 bike and I didn't want to leave on the rack on my car overnight. The breakfast room was also clean with a lot of selections. Nothing was in short supply. The coffee machine was one I've never seen and made a great cup at just the right temperature.
Dear Larry, Thank you for sharing your wonderful experience at Best Western Plus – Ellensburg! We're thrilled you enjoyed stay, especially with the quiet AC and comfortable bed. It's great that we could accommodate your bike safely in your room, and we're glad you appreciated the variety of selections at breakfast. We hope to welcome you back soon!
Although Toilet Paper dispensers in room were broken, it was a great visit. They have the first breakfast bar I have ever seen delicious omelettes at. I have been staying at this facility with my wife for years and it continues to be a favorite stop.
Thank you for sharing your feedback! We are happy you had a great visit and enjoyed our breakfast bar, especially the omelets. We are sorry to hear about the issue with the toilet paper dispensers and will make sure this is addressed immediately. We truly appreciate your loyalty to Best Western Plus – Ellensburg over the years and look forward to making your future stays just as enjoyable!
The room was spacious, I was up early and showered, dressed and started working without waking my husband. The breakfast was excellent with staff there the entire time to keep the area clean and well supplied. There was plenty of choices to watch on the 250 channels. Perfect for us!
Dear Stacey, Thank you for sharing your experience! We're delighted you enjoyed our spacious rooms and thoughtful amenities that made your stay comfortable. Your kind words mean a lot to us, and we're thrilled to hear it was a perfect fit for you. We look forward to welcoming you back to Best Western Plus – Ellensburg soon!
This was a great roadside hotel. The amenities were clean and updated. The breakfast was free and tasty. Good coffee. I have stayed in other chain hotels near this location for the same price. They are not nearly as nice. I was glad I could bring my dog and also could stay on the second floor. I could actually see out the window - unlike the other hotel near the creek. I felt nice and safe walking my dog around the neighborhood too. I would definitely stay there again on my way from here to there.
Dear Carrie, Thank you for choosing Best Western Plus – Ellensburg and sharing your perfect rating! We are thrilled that you enjoyed the cleanliness, amenities, and complimentary breakfast and coffee. In addition, it's great to hear that you and your dog felt safe and comfortable during your stay. We look forward to welcoming you back on your next trip!
Brakefast was good and fresh, and present help.Pillows weren't comfortable. Pool was to cold could only stay in the water for fifteen minutes, air conditioner did not cool the room ?. Train noise at night. Front counter person was not nice, she was alone, causing a long wait,
Dear Kim, Thank you for sharing your experience. While we're glad you enjoyed the breakfast, we're sorry that several aspects of your stay did not meet your expectations. Your concerns about areas, such as the comfort of our pillows and the wait at the front desk, are important to us. Rest assured, we'll address the issues you've mentioned to ensure improvements are made. We appreciate your feedback and hope you'll consider giving us another chance to provide a better experience in the future.
Air conditioning was broken and front desk refused to acknowledge or do anything about it . First complain was its hot and they are having trouble keeping up, try turning it off for a while. 2nd time was everyone is having problems, 3rd time claimed i had never raised the issue then said he would put a ticket in for repair but it was too late.
Dear Frank, The issues you raise are important to us. Please accept our apologies for any issues with the AC and for any difficulty getting them addressed. We'll keep your comments in mind, and we hope to see you again the next time you're in the area.
Room and Hotel was clean and well maintained staff was very helpful and friendly. Breakfast staff very friendly and very attentive to the needs of the hotel guests. food was a hotel breakfast with a variety of hot options daily. Outdoor area was clean and well maintained. Thank you.
Dear Jeff, You've made our day at Best Western Plus – Ellensburg with your kind words about our clean accommodations, friendly service, and delicious breakfast. We aim to please! Thank you for taking the time to share your positive review, and we can't wait to welcome you back.
Nicer than we expected. One thing though, housekeeping needs to do a better job dusting and vacuuming behind furniture. Staff were very nice and receptive. The free breakfast was what I figured. It was your typical breakfast. I did really enjoy having biscuits and gravy as an option.
Dear James, It is wonderful to know that you had an enjoyable experience with us. We're thrilled you started the day off right with our delicious breakfast offerings and that our hospitable team left a memorable impression on you. That said, we'll be sure to share your feedback with housekeeping to ensure our high standards of cleanliness are being met. Thank you for your review, and we hope you return soon!
My only complaint is that the fire alarm panel at the front desk was beeping non-stop. The beeping was kind of irritating. The staff said that the system was being repaired, but I was left wondering if the fire alarm system would work properly if there were an actual fire.
Dear Robert, We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with the fire alarm; it was corrected as quickly as possible. If you're in the area again, we hope you'll come back to see us.
The hotel was beautiful, the pool was a nice perk! We did find a little bit of hair on our bathroom floor when we first checked in but other than that, it was great. The kitchenette was excellent and very helpful. we stayed on business and were very impressed
Dear Shannon, Thank you for your feedback! We're delighted you enjoyed your stay, found our property beautiful, and appreciated our pool and kitchenette. However, we apologize for the oversight in the bathroom and will address this with our team. We look forward to welcoming you back to Best Western Plus – Ellensburg and impressing you again.
We were extremely pleased with the room. The bed was very comfortable and the room was very clean. Enjoyed the cookies. Breakfast options were good. The only issue was having to get our door key cards reprogrammed twice while there for three days.
Dear Terry, Thank you for choosing Best Western Plus – Ellensburg. We're delighted you were pleased with your well-appointed room, comfortable bed, and various breakfast options. Rest assured, we'll address the key card issue to ensure your next visit is a seamless experience.
Super Friendly Staff! Rooms were very comfortable. We enjoyed our suite with king bed on the ground floor, very clean. The morning breakfast was great- complete with Belgian waffle and omelette! The fresh baked cookies were delicious too. We were a little disappointed in the spa and didn't stay long, the ph seemed to be unbalanced as it had that funky odor.
It was such a pleasure to welcome you to Best Western Plus – Ellensburg! We are thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our comfortable accommodations, high standards of cleanliness, and delicious offerings. Your feedback about the hot tub will be shared with maintenance to ensure everything is as it should be and any necessary adjustments are made promptly. Thank you for your review, and we hope you return soon.
We had the room for two nights and they didn't bring fresh towels or shampoo so I called and they did bring them both. My husband and I are older. We loved having the big room. We will ask for that again. FYI I called the front desk to see if they had 7-Up in any pop machine she said they did and that she would call me back with the price of the pop, we waited my husband, finally walked down to the other end of first floor. There was no 7-Up in the pop machine. I did love the hot tub and the big room with the kitchen though.
Dear Char, Thank you for staying with us and for your detailed review. We are pleased you enjoyed our spacious and well-appointed accommodations; however, we apologize for any concerns you had with our service. Rest assured, we will share your comments with our housekeeping and front desk teams to ensure we are consistently delivering exceptional service to all our guests. It was a pleasure having you and your husband visit, and we hope to welcome you back again soon for an experience we are confident will exceed your expectations!
Clean room, great breakfast! This was a fantastic hotel, exactly what I needed for a quick trip to pick my kiddo up from college. I'll definitely book here again. I even utilized the 24hr. pool and got tub, which was great after a long day of packing.
Thank you for your review and for giving us a perfect rating! We work hard to meet expectations like yours, and we're happy to hear our impeccable accommodations, delicious breakfast offerings, and fabulous amenities hit the mark for you. It was a pleasure having you here, and we hope you return soon!
Gad to see the crews working on facility updates. The room, as always, was great, clean, quiet and restful. Breakfast was good. The staff I interacted with were friendly, professional and knowledgeable, always a pleasure to stay here. Highly recommend staying here if you find yourself in Ellensburg, Washington.
Dear John, Thank you for your glowing review of Best Western Plus – Ellensburg! We are delighted to hear that you consistently have a great experience with us and appreciate the updates we're making to our facilities. It's wonderful to know that you found your room clean, quiet, and restful and that you enjoyed our breakfast offerings. We strive to provide a comfortable and enjoyable stay for our guests, and your kind words about our friendly, professional, and knowledgeable staff mean a lot to us. Thank you for recommending us to others. We look forward to welcoming you back for another exceptional stay!
Room was very clean, bed was comfortable. The toilet paper crammed in the lights in the elevator was gross., however. We have stayed there several times without an issue. Maybe it was because there was a bunch of young baseball players who were staying there this weekend?
Dear Michele, Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your clean room and comfortable bed at Best Western Plus – Ellensburg. Our team strives to provide a memorable experience for our guests, and we will address the issues that you mentioned. Hopefully you will join us again for an even better experience.
Best Western Plus is has always been a great value. It had extremely nice accommodations - well designed and appointed rooms with little extras. Everyone was quite friendly and we so appreciated the veteran's discount. The only improvement might be to replenish more of the breakfast items as we got there about 8am and the bread/pastry case had little left in it. (probably due to the large high school group chowing everything down earlier) Thanks for asking.
Dear Barbara, Thank you for taking a moment to share your experience at Best Western Plus – Ellensburg. We are proud to deliver significant value to our guests, so we are delighted that you found your experience well-priced. Receiving recognition for our fantastic accommodations and hospitable eam is always appreciated as well. Your feedback about our breakfast service will be shared internally for further consideration. It was a pleasure having you here, and we hope you will visit us again soon!
The heater in the room had a clunk when it cycled off. The bedspread on one bed was tattered at the top end. The i e mavhine was out of order and looked as if it had been for a while. However, the staff was extremely friendly. The pool and spa were very clean and nice.
Thank you for choosing to stay with us at Best Western Plus - Ellensburg. Although we are pleased to hear you enjoyed your stay overall, we do wish it had been seamless. Guest feedback is always appreciated and we thank you for highlighting our friendly staff and relaxing pool area. Your feedback on the areas we could improve on has been noted, and we will discuss as a team how we can improve for future guest visits. We hope you join us again. It was a pleasure hosting you.
Quiet, clean,hotel. Very comfortable bed. Easy check in/out. Friendly front desk staff. Only drawback was hot tub was just warm, not hot. Stayed here to visit my daughter at CWU. Would definitely stay here again, fair price for the room as well.
It is nice to hear you enjoyed your time with us at Best Western Plus-Ellensburg. Thank you for complimenting our comfortable accommodations, great location, clean facilities, and excellent service; however, we apologize for any issues with our hot tub and will correct the problem swiftly. It was an honor having you as our guest, and we want to welcome you back again anytime!
I was surprised how quite the room was, it was great! They need help in the breakfast area though. I could not get a complete breakfast. Always missing or out of several items at once. Coffee machine wasn't working right and it took 10 minutes to get someone to fix it.
Dear Marguerite, Thank you for staying with us recently. We are delighted you had a restful stay, and we appreciate you mentioning our peaceful atmosphere. That said, we regret any disappointment with our breakfast service. We'll be sure to share your concerns with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you return in the future for a seamless stay worthy of a perfect rating.
The room and facilities are clean and comfortable. The staff were friendlyand helpful. Our only issue was having a room located right next to the stairs and other guests dragging their luggage up and down them is very loud. Otherwise, no complaints.
Dear Lisa, Thank you for staying with us recently! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Additionally, our team will be thrilled to know they left a memorable impression on you, and we appreciate you mentioning our pet-friendly atmosphere. That said, your feedback about noise is understood, and we'll be sure to share it internally to determine ways of improving in this respect. The next time you stay with us, simply let us know at check-in that you would like to avoid certain areas of the hotel, and we will do our best to make that happen. It was a pleasure having you here, and we hope you return soon!
Very comfortable bed. Good lounging furniture in the room. Free fresh baked cookies in the lobby was a nice touch. Not far from restaurants and fast food. Nice pool and hot tub. Breakfast is great.
Dear Lance, It's amazing to hear that Best Western Plus – Ellensburg is one of your favorite places to stay when you travel! We're ecstatic to hear that you loved every part of the rooms, the hotel location, the pool, and all of our food. We have to admit that the freshly baked cookies in the lobby are one of our favorites, so we're glad that you enjoyed them too. Thank you for leaving the amazing review, and we can't wait to see you again soon!
We had an amazing time at this hotel. The staff were very friendly and helpful. The breakfast was amazing! We had a wonderful room. It was clean and it included everything we needed. It is also in a quieter location than many of the local hotels. We will definitely stay here again.
Dear Cheryl, Thank you for sharing your wonderful experience with us! We're delighted to hear that you had an amazing time at our hotel and found our staff friendly and helpful. We're glad our quieter location suited your needs, and we can't wait to welcome you back to Best Western Plus – Ellensburg for another enjoyable stay in the future!
So thankful that it was a quiet room and breakfast was delicious. The staff we interacted with were very friendly and helpful. They had an emergency toothbrush available for us to have since my boyfriend forgot his. The sausage and gravy at breakfast was very tasty too.
We're thrilled to hear that you had a pleasant stay with us! It's great to know that you enjoyed the quiet room, delicious breakfast, and friendly, helpful staff. Thank you for sharing your experience, and we hope to welcome you back soon!
Service was great, people nice. Room was great. Pool and jacuzzi were nice. Breakfast was tops, But I hated the tub/shower. It had the most unusual slope on both sides of the bottom that made it difficult to stand. To me it seemed actually dangerous. (And I work on company health, safety and environment so I notice things like that). Also, the coffe pod thing didn't work, so I couldn't enjoy the complimentary herbal tea in my room. Only those two things kept me from marking the top score.
Dear Martin, Thank you for choosing Best Western Plus – Ellensburg and for sharing your valuable feedback. While we are sorry for the concerns you had with the tub and coffee maker, we are thrilled that otherwise, you enjoyed a wonderful stay. Your kind words about our amazing team, comfortable accommodations, and delicious breakfast, as well as your constructive comments, will be shared with the team. We look forward to welcoming you back for another great visit.
Nice, clean, great breakfast options... We were able to hang out in the breakfast area at night and visit with family that stayed at the hotel. The pool was decent and I could run laps and swim. Spa was good enough. A public laundry room was available on site. I would stay there again!
Thank you so much for taking the time to share your thoughts on your recent visit. We are delighted you started your day off right with our delicious breakfast offerings, and we appreciate you mentioning our high standards of cleanliness and great amenities. It was a pleasure having you here, and we hope you return soon.
The front desk was very accommodating and understanding of the business need. Made check in and check out as simple as possible. Understood how things change. Clean room, easy parking with a large trailer. Breakfast was on early and fresh.
Dear William, It is wonderful to know that you had an excellent experience with us. We are delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our impeccable accommodations, convenient parking, and efficient team. Receiving recognition for our delicious breakfast offerings is always appreciated as well! Thank you for your kind review, and we hope you return soon.
Great service. I had 2 queen suite and asked for pillows, blanket for kids and the staff were accommodating. The breakfast was standard but clean dining room. The pool was in use by kids and multiple families enjoying. There are a few attractions to see nearby. We went to wild horse renewable exhibit, trail of stone trees and gingko petrified Park.
Thank you for taking the time to review your recent stay at Best Western Plus – Ellensburg. Between our comfortable accommodations, great pools, and prime location near one-of-a-kind attractions, there are no shortage of unforgettable experiences for guests who stay with us! Our friendly staff were delighted to make your acquaintance, and we hope that you will return soon for another extraordinary getaway.
Always a nice stay. Bed is so comfortable and I appreciate the many breakfast options. Location is not far from the Interstate and is also close to Central Washington University. This is our go-to choice to stay when visiting Ellensburg and CWU.
Dear Heather, It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Best Western Plus – Ellensburg once again! Thank you so much for mentioning our excellent location, comfortable accommodations, and delicious way to start the day. Take care, and know we are thrilled to welcome you back anytime your plans bring you this way.
We had a pleasant stay. The complimentary breakfast is very good. The room was clean and well-appointed. Request high floor if you do not have a pet. There is an elevator. Staff were all friendly. We recommend lunch or dinner at the Red Horse Diner.
Earning your recommendation is the greatest compliment, and we are delighted you enjoyed so much about your stay with us. Thank you for highlighting our friendly service, delicious breakfast selections, and dedication to cleanliness. Welcoming you back would be an honor, so please return to Best Western Plus – Ellensburg soon for another fantastic time.
We had a fantastic nights sleep at the Best Western Plus Ellensburg. The hotel is clean and nice. The staff was helpful and friendly. There are lots of good restaurants in town and a great walking trail nearby. They allow dogs and were happy to host our puppy.
Thank you for your stay at Best Western Plus – Ellensburg as well as your wonderful review. We know that our furry friends are part of the family so we are happy to help accommodate your needs to have them join you. We are also thrilled to know you enjoyed our clean accommodations and wonderful staff. We look forward to having you stay with us again the next time you are in the area.
Hotel is near the highway (I-90) with proximity to a few restaurants that are open through 9PM. Also the morning breakfast spread is pretty elaborate. We used the swimming pool, which was clean. Overall a convenient hotel in Ellensburg that is highly recommended.
Dear Lahiry, Thank you for the kind review and recommendation! We're glad our location was convenient for your trip and that our tasty breakfast was to your liking. It's also great to hear that you enjoyed the pool. The next time you're in the area, please come see us again.
The over all hotel was excellent. Front desk was beyond helpful. Would stay there any day and would highly recommend this hotel. Breakfast area was clean, buffet was great and tasty and constantly being refilled. We didn't use the pool or gym so can't comment on these areas.
Thank you for your great feedback! We're thrilled to hear that you found our hotel excellent overall and that our team members exceeded your expectations with their hospitality. It's also fantastic that you enjoyed our clean breakfast area and tasty buffet. We appreciate your recommendation and hope to have the opportunity to welcome you back to Best Western Plus – Ellensburg for another wonderful stay.
Room was great. Great price on our room. Only complaint is that the pillows are not fluffy, a little hard. Easy location to get off the freeway and great Bar & Grill next door. Nice breakfast in the morning. Very bright outdoor light that the blackout curtain did not keep out, no a little annoying.
Dear Pam, It was such a pleasure having you as our guest recently. We're delighted you found your experience well-priced, and we appreciate you mentioning our fantastic location, delicious breakfast offerings, and great accommodations. Your feedback about the blackout curtain will be shared with our team for further consideration, as we are always seeking new ways to improve. Thank you for your perfect rating, and we hope you return soon.
room clean, bathroom could use extra cleaning on tiles looked dirty, bath tub did not drain, needs drain in tub cleaned, stood in ankle deep water while showering. Was quiet hotel, and did sleep good so bed is comfy. Staff and breakfast great.
Thank you for your feedback regarding your stay with us. We were happy that you slept well in our clean, quiet, comfortable accommodations. However, we're truly sorry to hear that your bathroom needed attention. Our maintenance and housekeeping teams will address the issues you mentioned. That said, it's good to know our delicious breakfast and friendly hospitality were satisfactory. We appreciate your kind praise and hope for a chance to make your next stay even better.
The rooms are large, comfortable and clean. We had a quiet stay, and good sleep. We have always stayed here for the past few years. The rooms and quiet and make up for the mediocre breakfast. Their latest change in the breakfast bar is a coffee maker that is too small to get a travel mug under for a fill up before hitting the road. Fortunately, McDonalds is on the way out of town for a better coffee.
Your positive rating of Best Western Plus – Ellensburg is much appreciated! We greatly value your loyalty as returning guests. Your comments about our breakfast bar will be shared with our team to improve in that area. However, it's good to know you enjoyed our spacious, clean, comfortable accommodations. Thank you for your thoughtful praise and we look forward to your return.
Upon check-in, I was feeling very welcomed. The property was clean the pool in the hot tub or in good condition. The dog area was clean and the rooms were very comfortable. We slept very well. I would definitely stay there again.
Thank you for choosing Best Western Plus – Ellensburg! We are thrilled to hear that you felt welcomed and enjoyed the cleanliness of our property. It's also great to know that our comfortable rooms contributed to a good night's sleep. We can't wait to welcome you back for another stay.
Besides a few maintenance issues It was an amazing experience! The pool area is nice but the vents were really dirty and black. Some were missing there was pealing paint. Our fridge was broke and froze everything solid. But the staff and the rooms ate always so great
Dear David, We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our inviting pool, friendly staff, and comfortable rooms impressed you. However, we apologize for any issues with the fridge and vents, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.
Love the employees, very friendly and efficient. I Always stay here. Great place to relax and hot tub with pool. The housekeepers do great work and I always recommend it to my friends and family. Clean and friendly. The rooms are very spacious and the breakfast is a great variety
Dear Katrina, What a wonderful recommendation of Best Western Plus – Ellensburg! We truly value your loyalty as a returning guest. Our team is happy to have consistently delivered the friendly hospitality, clean, spacious accommodations, and great amenities you've come to expect from us. Many thanks for your excellent review and we look forward to your next visit.
Rooms need a little updating. Things are out of date. Remote to tv is hard to use and the key to the room never worked on the first try. Elevator made a horrible noise when the door closed also. Service was great and everything was clean. I love best western but didn't feel like a plus.
Dear Rona, Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful service and clean accommodations, we are sorry you weren't more impressed with your overall stay. All of your comments are important to us and will be shared with the team as we are always working to improve. We hope to have the pleasure of welcoming you back and impressing you further.
The location is kind of off but the hotel offers a great stay that you will eventually forget it. The ambience at the lobby is elegant and comforting and the staff were great and helful. Thank you for giving me an enjoyable stay!
Dear Junix L, Thank you for your kind words! We're delighted to know that our ambiance and the attentive service provided by our team contributed to an enjoyable stay. At Best Western Plus – Ellensburg, we're committed to offering a memorable experience for our guests, and we're thrilled to have achieved that for you. We look forward to welcoming you back for another great stay in the future.
Property is 20 years old, but looks new. It's obvious that management and staff are motivated to perform. Excellent customer service. Very good breakfast. All in all, we will go BW first just based on this one stay. We recommend!
Dear John, Thank you for your terrific review of your recent visit! We're delighted to hear that our dedicated team went above and beyond in providing you with the best experience possible, and we appreciate your kind words about our tasty breakfast offerings. It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the future!
Great rooms. Friendly staff. Great location. Good restaurants very close by. We like having the separate seating area with a couch, which is a plus over just having to sit on the bed or office chair.
Thank you so much for choosing to stay with us at Best Western Plus - Ellensburg. We are glad to learn you enjoyed your stay, and we thank you for taking the time to share your feedback. Your insights help guide us in making decisions to continue improving our customer experience and also help future guests choose where to stay when researching different hotels. Therefore, we thank you for highlighting our convenient location, comfortable accommodations, and professional staff. We look forward to hosting you in the future.
We booked an ADA accessible room. However, I was unable to use the bathtub/shower. There was no seat. The shower head was not on a sliding pole and was at least 7 feet high. However, although I wasn't able to shower, I was able to sponge bath--not ideal. The bed was comfortable. The breakfast was only available from 6 AM to 9 AM. We had just stayed at two Best Westerns the previous 4 nights and their breakfasts were available until 11 AM in Boise, and 10 AM in Wendover.
Thank you for sharing your helpful feedback. While we're glad you liked our comfortable beds, we're sorry that our bathroom didn't suit your needs. We value your input, and our team will certainly discuss your comments further. We would be honored if you would consider staying with us again.
This hotel was in a perfect location in comparison to where the highway assess is. Although it is older you couldn't tell. As well it was surprisingly quiet. The only issue was that the cookies always ran out quickly, but they did get replaced.
Although our accommodations may be a little older, we firmly believe every guest can feel at home with us! Thank you for sharing your thoughts, and we hope you'll come back for another great stay at Best Western Plus – Ellensburg!
stay at a different motel. couldn't use pool equipmen't broken. i have a broken leg swimming and cycling are good physical therapy for my leg. also couldn't use bike in exercise room. bike was behind larger pieces of equipment and couldn't get my wheelchair or walker back to it.
Dear Bill, Thank you for taking the time to let us know about your stay. We want to make sure our guests can enjoy all our amenities, and we sincerely apologize this was not your experience. Our maintenance team will be working to address the issues mentioned, as we are always striving to improve. We wish you pleasant onward travels.
Very nice comfortable hotel, spacious well-appointed room with good bed and wonderful pillows. The fresh chocolate chip cookies in the lobby upon check-in were a nice welcome! Would definitely stay here again.
Dear Constance, Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. We're glad you enjoyed our chocolate chip cookies, and we look forward to welcoming you back in the future for another pleasant experience.
Quiet, comfy, great staff, great breakfast. Loved the location. Close to everything. Enjoyed the walk 4 minutes from the hotel next to the river! The breakfast had lots of hot food items, and a good selection of other things.
We are delighted that you were able to spend some time with us! Location is one of the most important aspects of a trip, so we're glad you could experience all the convenience ours affords our guests. Thank you for also mentioning our delicious breakfast offerings, peaceful atmosphere, and dedicated team. It was a pleasure having you here, and we'd be delighted to welcome you back any time your plans bring you our way.
Very comfortable rooms & great breakfast. Staff were extremely polite & accommodating. The grandbabies had a blast at the pool & loved the waffles in the mornings. Will be our go to place when in Ellensburg!
We're thrilled you had a wonderful weekend with your grandbabies at Best Western Plus – Ellensburg. Our team is dedicated to providing excellent service, and we're glad the staff's politeness and accommodation positively impacted your stay. It's also great that the little ones had a blast at the pool and enjoyed the morning waffles. We can't wait to welcome you back the next time you're in Ellensburg.
Nice staff, clean rooms, and an indoor pool. What's not to like? Bfast was standard but good. The hotel was close to lots of restaurants downtown and the room had minimal noise. Overall a good experience.
Dear Travis, Whether coming for a short time or a long time, you can always expect to have a great time at Best Western Plus – Ellensburg. Thank you so much for highlighting our relaxing pool area and stellar staff. It was such a joy to have you. Come back and visit us again anytime.
One of our favorite places to stay when we are in Ellensburg. Always clean and comfortable. Staff is always friendly and helpful. Wonderful breakfast selections as well. Parking lot could be a little better lit but otherwise no complaints
Thank you for continually choosing our hotel during your visits to Ellensburg. We are pleased to hear that our accommodations and breakfast selections consistently meet your expectations. The feedback regarding the parking lot lighting is valuable, and we will certainly address it. Your continued trust in our services is greatly appreciated, and we look forward to welcoming you back in the future. Best regards.
The hotel in general was clean and well kept. The gross exception to that was the pool and hottub area. there was vast amounts of mold and mildew covering large areas around it. It is in need of professional cleaning at this point.
Thank you for choosing Best Western Plus – Ellensburg. We're pleased you enjoyed your stay overall. Please accept our apologies for any concerns about cleanliness around the pool area. Our housekeeping team will be alerted so we can make sure we are always at our best. Your feedback is appreciated. If you are back in the area, we'd be honored to host you again.
The staff went above and beyond my expectations. The pool looked nice but I didn't have time to try it. The breakfast was one of the best I've ever had at a hotel. A really good variety of cold and hot items. I would definitely stay here again.
Dear Ben and Becky, Thank you for your fantastic review! We're thrilled to hear that you had an excellent stay and that our staff exceeded your expectations. We look forward to welcoming you back again in the future for a night's stay plus a dip in the pool!
I normally chose Best Western for their consistency and value. The rooms are very comfortable, and the breakfast is appreciated allowing me to get a fast start in the morning. Check In was fast and staff most friendly.
Dear Harvey, Thank you for being a loyal guest of Best Western Plus – Ellensburg. It was our pleasure to provide a comfy room to help you rest after a long day. We look forward to your next visit.
We recently stayed at this hotel for two nights and couldn't have been happier with our choice. The folks at the front desk, as well as the person taking care of the breakfast room, were all friendly and helpful. The room was very clean, comfortable and very quiet (all things we look for in a stay). The hotel is also conveniently located and close to many restaurant options. We will definitely stay here again when we're in the area.
Dear Meander It is a privilege when guests choose to stay with us and aspire to repay that initial trust by exceeding expectations. Cleanliness, comfort, and peacefulness are among our top priorities, and we are happy to know we delivered in that regard. There is no shortage of delicious dining options, and we are eager to see you explore more of them on your next visit.
Great service, spacious room, good breakfast. Would stay here again. We stayed here with our dog and they have a nice grassy area, which is really helpful when traveling with a dog. Clean grounds and excellent staff.
Dear Laurel, It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we're happy to hear our comfortable accommodations, hospitable team, and pet-friendly atmosphere hit the mark for you. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!
Clean room and comfy bed. King Bed came with 5 smaller but super soft pillows. The citrus toiletries smelled amazing. Had some issues with our hallway door knob not closing on it's own behind us. The mini fridge froze our drinks we placed on in the door. But with the heat that turned out to be a perk.
Dear Jessie, Thank you for being our guest at Best Western Plus – Ellensburg and for taking a moment to share your lovely comments. We are thrilled you were impressed with everything from our spotless accommodations to our comfy bed and even our lovely-smelling toiletries. We hope to have the pleasure of welcoming you back on future visits to the area.
The beds were Comfortable. The hotel and rooms were clean. The staff was very accommodating for us. Good location for a quick trip. Will stay here again if we are in the area! Breakfast was accceptable!
Dear Reny, Our clean and cozy rooms are the foundation of every great experience at Best Western Plus – Ellensburg! We're so happy you rested well, and it also makes us proud that our team was attentive to your needs. Come back anytime!
Great room big shower excellent air conditioning. The curtains were so nice and dark could have slept in all morning. The breakfast was standard for a Best Western Plus. All conditions met our expectations.
Thank you for choosing Best Western Plus – Ellensburg as a last minute stopping point during your travels. We're thrilled our accommodations and breakfast exceeded your expectations. Many thanks for letting us know, and please make plans for another visit soon.
We were there for 3 days and 2 nights for my wifes 50th Ellensburg High School reunion. The hotel was very clean, comfortable, quiet and attentive. We had a lot of fund and We will definitely stay again.
Thank you for choosing Best Western Plus – Ellensburg for your recent stay. We hope you and your wife had a wonderful time at her reunion! We're honored to hear that you found our accommodations clean, comfortable, and quiet. Your repeat business is the greatest compliment, and we look forward to hosting you and your wife again soon.
We stayed several times at this hotel. Each time staff was friendly, hotel was clean and well stocked with necessities and prices were reasonable. They have a great breakfast with many choices including make your own waffles - a favorite with the kids! I would highly recommend.
We are so pleased to have been able to welcome you back to Best Western Plus Ellensburg Hotel! Familiar faces are our favorite and we appreciate your loyalty. From our friendly team and high standards of cleanliness to our delicious breakfast offerings and excellent value, we strive to exceed expectations with every visit. Thank you for your thoughtful recommendation to your fellow travelers, and we hope that you will come back to see us for another exceptional visit soon!
We got the jacuzzi suite and it was fantastic. Staff is friendly. Location is perfect, right off freeway. Highly recommend. Breakfast buffet was good but ended a bit too early. Loved that it's per friendly hotel.
Dear Khrys, It was a pleasure to host your recent stay at Best Western Plus Ellensburg Hotel. We're delighted to hear you had an enjoyable experience and appreciated our being a pet-friendly property and the excellent service our team provided, as well as the opportunity to try our delicious breakfast buffet. Thank you for taking the time to share your positive review and recommendation, and we hope to welcome you back the next time you're in the area.
Nothing changed as this and past experiences with Best Western Hotel have been EXCELLENT. In Ellensburg even the breakfast was exceptional, beds met our high standards and the crew made us feel comfortable. Thank and we will probably continue using BW on our extended road trip which begins next week.
Dear Joe, As you know, the Best Western brand holds itself to very high standards, and we're glad that our location did not let you down. From our fantastic breakfast to our quality beds and welcoming staff, you can always count on us to meet your needs at Best Western Plus Ellensburg Hotel. Come back anytime!
Great place! Super clean. Staff is wonderful. I work in hospitality and am a bit critical about hotels. This place exceeded my expectations. We will definitely be back next time we come visit our college student.
On behalf of our Best Western Plus Ellensburg Hotel team, thank you for sharing your five-star experience. We're delighted you enjoyed our dedication to cleanliness and friendly staff. Please come back soon for another memorable time.
Pleasant staff and good service. The rooms were clean and cozy. They provide a full continental breakfast. We appreciated the friendly and relaxing environment while we were grieving the loss of our brother.
Dear Tammy, Thank you for your kind words. We're glad our friendly staff and clean, cozy rooms helped you during a sad time. If you're in the area again, please come back to see us at Best Western Plus Ellensburg Hotel!
We stayed here 1 night on a road trip. Check in was quick and friendly. We appreciated getting a bag with 2 waters and a granola bar. Our room was clean and spacious and equipped with a refrigerator and microwave. We used the gym and it was small with 1 treadmill and 1 elliptical. We were disappointed that there were no wipes to wipe down the equipment. I read about warm cookies in the evening in other reviews so I went down to the lobby and was told they don't do it if the hotel isn't full - darn! The bed was comfortable. We did hear road noise and trains, but nothing from other rooms. Breakfast the next day had a few warm choices: omelets, sausage links, biscuits and gravy as well as cereal, pastries, yogurt, and make your own waffles. We enjoyed it. We would stay here again.
It's always a pleasure hearing from our guests. We're glad our clean, welcoming accommodations and excellent breakfast impressed you. Thank you for your feedback about the gym. We'll keep your comments in mind, and we invite you to stay with us again should you be back in the area.
Nice choice when staying with pets. Clean room, good breakfast (and I usually don't partake.). Best Western does it right for pet owners. Convenient to highway, clean, friendly staff. No complaints.
It brightens our day to know that you had a fantastic experience with us. We are humbled by your kind comments about our friendly team, delicious breakfast offerings, and sparkling accommodations at our Perfect Pet Property. We appreciate you choosing Best Western Plus Ellensburg Hotel and hope you will be back to see us on your next visit to the area. Thank you and safe travels!
We always love staying at the Ellensburg Best Western. Staff is friendly the location is clean and we feel safe leaving our truck in the parking lot. Close to restaurants and the main road. Our dogs love to come too. The dog park in town is amazing.
It was our pleasure to welcome you back to Best Western Plus Ellensburg Hotel. Our team is pleased to have earned your trust with our friendly hospitality and clean environment. Safe travels, and come back soon!
Travelling on business, and have stayed at three other locations in Ellensburg in the past. This hotel was by far the best. Helpful staff and the gas grills are a big plus. Stuck an extra day because the Snoqualmie Pass was closed, Not a bad place to be stuck
Dear Steve, Being a part of your wonderful stay is the greatest compliment. Thank you for sharing your five-star experience at Best Western Plus Ellensburg Hotel. It's so good to know that you enjoyed our friendly staff and wonderful amenities. Please come back soon for another memorable.
One of the best hotels I've ever stayed at. Staff was exceptional. Facilities were modern, clean, and easily accessible. Room was fantastic for the price. Room clean, modern and bed very comfortable. Room was huge. Pool and breakfast was fantastic. Don't think I have ever stayed at a bad best western. This on was exceptional.
Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. We also appreciate your highlight regarding our exceptional service, and we look forward to delivering another excellent value the next time you visit Best Western Plus Ellensburg Hotel.
I was pleasantly surprised. Historically, Best Western hasn't been the nicest of hotels. But this one had modern decor, comfortable beds, all the amenities you'd expect and the bonus of having a microwave in the room. I selected this hotel because it has an indoor pool and hot tub. My 8 yo daughter loved the pool and I loved the hot tub, although it is about 2 degrees TOO hot. My daughter loved the breakfast (waffles!) but it was slim pickings for me because I am on keto and the omelets were not very good. But that's all I can really complain about. The staff were all very friendly.
Dear Amie, How wonderful to hear that your stay at Best Western Plus Ellensburg Hotel was a pleasant surprise! We're glad our modern, comfortable rooms and inviting pool impressed you. Thank you for your feedback about breakfast. We'll keep your comments in mind, and we invite you to stay with us again should you be back in the area.
Great stay....quiet, comfortable room. Good Breakfast. Delicious (and warm!) afternoon cookies. Friendly, helpful staff. We were very satisfied with our stay and feel confident in recommending it to others.
Dear Tam, Thank you for staying with us and taking the time to share your thoughts. We're glad our quiet, comfortable rooms, friendly staff, and tasty breakfast impressed you. The next time you're in town, please come see us again.
The hotel is very nice and the staff very helpful. The guest room was large, clean and the bed extremely comfortable. I didn't see anything in the room that needed attention or repair. The breakfast area was clean and there was a wide variety of choices to eat. This location certainly represented the “plus” in Best Western Plus.
At Best Western Plus Ellensburg Hotel, going above and beyond is what we do best! We always endeavor to exceed expectations, and we're thrilled that our friendly team, comfortable accommodations, and delicious breakfast offerings reflected that. We certainly hope we will have another opportunity to provide you with an impressive experience in the future!
Excellent check in service. Clean, comfortable room, great breakfast, staff was cheerful and friendly. Easy parking, location of hotel was quiet. Sound of the distant train was pleasant. Look forward to our next stay!
Dear Debbie, What a wonderful rating of Best Western Plus Ellensburg Hotel! We're happy our peaceful surrounding area was an asset to you. It's also great that you enjoyed our clean, comfortable rooms, delicious breakfast, and cheerful front desk assistance during check-in. Thanks so much for your kind compliments, and we look forward to your next visit!
The beds were comfy, the rooms clean. However, I don't know if it was the cleaning product/disinfectant they used but the smell was not pleasant and very overpowering. Was going to open a window to air out our room only to find the screen had been sliced through on one side.
Dear Michele, We always appreciate hearing from our guests. It's great to know that our clean, comfortable rooms impressed you. However, we apologize for any concerns about odor, and we'll look into your comments further. If your travels bring you back to the area, please come see us again.
Booked a room at this hotel, which I have done several times a year for business meeting. The hotel is clean and the beds are comfortable pillow tops. My meeting for the next day was changed to a virtual meeting. As soon as I learned of the meeting change which was at 10:30 am I called to cancel the reservation for that night. I was informed I could not cancel it. I was billed $145 for a room I did not use. I will not be using Best Western if I can help it for business in the future.
Dear Erin, While we are happy you enjoy our clean accommodations and comfortable beds, we are sorry there was an issue with canceling your reservation. Please contact management directly to discuss the matter.
We were in town for a quick overnight to attend an admissions interview at CWU. Perfect for just the one night and convenient to the interstate, downtown and to campus. Breakfast is GREAT...don't need to go out after their biscuits-n-gravy. yum!
Dear Jacquie, Thank you for allowing Best Western Plus Ellensburg Hotel to host your recent night's stay. We're delighted to hear you welcomed our convenient location, as well as had the opportunity to enjoy our delicious breakfast menu. We're grateful for your positive review, and we hope that the admissions interview at CWU went well! We hope to have the pleasure of your company the next time you're in the area.
We stay at Best Western Hotels if we can. This is one of the better properties we have stayed at. The breakfast was very good and the staff that was working was so friendly and went over and beyond to make our stay excellent.
Dear Tysha, Two things you can always expect at Best Western Plus Ellensburg Hotel are top-notch service and tasty breakfast. Thank you so much for the perfect rating. Come back and visit us again soon.
Room was ready a little early. Room was very clean. Pool was wonderful since it was 101 degrees in Ellensburg. We accidently left behind a piece of clothing and the hotel contacted us about pickup which was much appreciated. Breakfast looked great (but we didn't partake). We saw that a team of young women were on our floor, but did not hear a peep from them or any doors opening and closing. Air conditioner worked well and was NOT loud.
Dear Lauren, Thank you for making Best Western Plus Ellensburg Hotel a part of your trip. We're glad our clean, quiet rooms and inviting pool impressed you. If your travels bring you back to the area, please come see us again.
Nosie air conditioning. Not conducive to a good nights sleep. Although the bed was comfortable. The coffee accommodations were a little weak but there was a Starbucks just down the street which was a plus. All in all it was a good stay and we would stay there again.
Thank you for taking the time to share your experience. We are pleased that you enjoyed our comfortable beds and your overall stay at Best Western Plus Ellensburg Hotel. We appreciate you for letting us know about the noisy AC in your room as we jump into action to rectify the issue. That said, it would be wonderful to see you again, so please come back soon for an even better time.
Spacious basic room with small sitting sofa and lots of room for the luggage. Comfortable room with all the basics. Only complaint would be about the quite noisy air conditioning next to the bed. We arrived late and we probably found the only available space in the parking lot.
Thank you for sharing your comments with us! We are thrilled to know that you appreciated our comfortable and spacious accommodations. However, we will certainly take your concern regarding the A/C unit into consideration. Happy travels to you, and we hope to have the opportunity to serve you again in the future!
Always stay here on our way to the Seattle area, or points west. Very pleasant and accommodating staff. Thinking of making this a destination vacation for a relaxing stay. We did not partake in the free breakfast, but did enjoy a yogurt & piece of fruit: the coffee was good, too.
It's an honor to receive your excellent rating of Best Western Plus Ellensburg Hotel! Your loyalty as a returning guest is greatly valued, and we're proud to have consistently extended gracious hospitality to you. Many thanks for your warm compliments, and we look forward to hosting you again for another relaxing stay.
The BW Plus Ellensburg is very comfortable with great beds, conveniently located to town and local activities. Always nice to have the included breakfast and to know you will have amenities like the refrigerator etc
Thank you for taking a moment to share your experience at Anaheim Desert Inn and Suites. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well priced. It's so great to hear that you appreciated our convenient location and friendly team. We hope you will visit us again soon! Sincerely, Management team
We stayed 2 nights because we were going to a music festival at the George Amphitheatre. Loved the hotel! Location was great. The sure with kitchen was so nice. The hotel definitely delivery great service and room were very clean. Bed were super comfortable too
Dear Julie, We're delighted you enjoyed your stay at Best Western Plus Ellensburg Hotel! It's great to know that our clean, comfortable rooms, convenient location, and friendly staff impressed you. Thank you for your kind words. It would be a pleasure to host you again should you be back in the area.
This property has very pleasant staff the rooms are clean and the beds are very comfortable the property is very well-maintained great breakfast with a very large selection of items, the pool is large and very refreshing
Dear Steve, Our goal is to impress everyone who stays at Best Western Plus Ellensburg Hotel, so we're happy to hear we succeeded with you! From our friendly team to our comfortable accommodations, we strive to exceed expectations with every visit. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
I've stayed at this Best Western in Ellensburg a couple times (first time in 2019 and against in 2022); and both times the staff were incredibly nice, welcoming, and helpful. The indoor pool and hot tub are great amenities to take advantage of.
It's always a pleasure to welcome back repeat guests to Best Western Plus Ellensburg Hotel, and you're no exception! We're thrilled that our friendly team members and relaxing amenities helped make your experience that much better. Please come back and see us again soon!
Great clean hotel for one night in ellensburg. Everything about the hotel checked all the boxes for our family of four and especially liked the 24/7 pool. Beds and rooms were clean and looked to be semi-recently updated. Breakfast was typical hotel fare and staff were friendly.
Dear Kent, We're happy knowing that our property was the perfect overnight stop for you and your family. We hope you'll remember our quality and facilities the next time you're passing through town.
Every aspect was as expected Great place with no surprises nice bed quiet room very good restaurants in town good location staff was friendly pool was very nice and clean neighbors in adjacent rooms were noisy and rude as expected now days
Dear Kyle, At Best Western Plus Ellensburg Hotel, we pride ourselves on ensuring our valued guests feel welcome and comfortable, and we are thrilled to hear that you got that from us. It would be wonderful to see you again, so please come back soon for another great visit.
Enjoyed the location, minutes from Central, Downtown and other activities. Really enjoyed the fact the pool/hot tub are open 24/7 which allows us to visit with family and then come back and relax with a glass of wine (in a plastic cup) or a beer in the hot tub before going to bed. Breakfast was ok, bacon needs to be cooked just a big longer. Rooms were spotless and comfortable. Wish the TV's had the ability for individuals staying in the room to cast to them in order to watch netflix or other on demand services.
Thank you for taking the time to share your comments with us. We are happy to hear that you appreciated our convenient location, fun pool and hot tub area, and comfortable accommodations. It was a pleasure hosting you, and we hope to see you again soon!
We stayed at this hotel in the beginning of June for two nights. As soon as we walked into the room, we noticed a strong, unpleasant smell. We requested a different room, and we were told that there were no other rooms available. We looked at the air conditioner air filter, and it was disgusting (see pictures). Also, the window seal was gross (see pictures). We talked with the manager. He came and took a look at it, and stated that it would be thoroughly cleaned the next day as vacuuming did a minimal improvement. Since the air conditioner was right next to the bed all the dust would have blown into your face if you have used it. We were not able to use that bed at all. We asked for a full turn down service after our first day as they were cleaning the air conditioner unit. When we returned, the bed sheets had not been changed. We know because my wife had killed a spider on the bed closer to the air conditioner, and the spot was still there. Also, room 205 has a flood light (see pictures) outside of the window that illuminates the room at night. We asked for a reduced rate for the room and didn't get it. This was the Worst Western that we have ever stayed at. It was the first and last time that we will ever stay here. There breakfast was good, but that doesn't make up for the horrible room at the rate that they want.
Thank you for taking the time to leave us with your thoughts. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve.
This was a great stay. Evening Front desk staff was great. Even though we arrived later, the layout was so the pool is open 24/7 and is enclosed as part of the building. My teens went in the pool and then the workout room. Room was clean and beds were extremely comfortable. Breakfast was better than any other hotel we have stayed at: Scrambled eggs with toppings on the side (chopped ham, onion & shredded cheese) Biscuits and Gravy Multiple pastry type items to include French Toast Juice, Milk (Whole & 2%), Almond Milk, and other items Coffee- Decaf and regular and both in 3 different strengths I loved the fact that they had many items to fit special diets. Gluten free muffins, Almond milk and other items. Best bonus is they offer Military/Veteran and/or AARP discount. I will definitely stay here again!
Dear Ruth, Thank you very much for taking the time to share your lovely comments with us! We are delighted to know that you appreciated our lovely staff members, fun amenities, comfortable accommodations, and delicious breakfast options. It was truly a pleasure hosting you, and we hope to see you again soon!
Breakfast that was provided was excellent and plentiful. Convenient location that was easy to find and only a few miles from the college. Grounds, common areas and rooms were all presentable and clean. Staff was very friendly and helpful!
Dear Jeremiah, We greatly appreciate all of your kind words! It's fantastic that you enjoyed our comfortable accommodations, awesome amenities, and excellent location. Thank you for your review, and please come back to see us again at Best Western Plus Ellensburg Hotel!
We enjoyed our room. The beds were comfortable and the mini suite was very spacious. The check in process was disappointing. I am a Diamond Select member and have been a member over 20 years. Out of all of my stays, I have always been acknowledged and thanked for being a member. The front desk associate here barely could say hello and did not acknowledge my status or offer me the two bottles of water. My credit card still has a temporary hold for two nights; however I only stayed one. The breakfast was okay. The most disappointing item was the bacon. It was so limp, that it barely looked as if it was cooked. Good selection of yogurts.
Dear Pamalia, Thank you for sharing your feedback with us. First off, we greatly value your Diamond Select membership, and we are sorry to hear that we failed to welcome you appropriately. We will discuss this with our team. We will also discuss your concerns with the breakfast. However, it is lovely to know that you appreciated our comfortable beds and spacious accommodations. Safe travels to you, and we hope to have the opportunity to serve you again in the future so that we can show you the full value that you expect and deserve.
We stayed in the King suite with kitchen. We were pleasantly surprised at the size of the room, the presence of a full refrigerator and stove top with all the dishes, etc. available. The room was clean and quiet. The staff was outstanding. The cleaning crew was always pleasant. The ONLY downside was the shape of the tub. The bottom was shaped like a V and it was narrow making it difficult to stand in it. I have had two hip replacements and I had to hold the handicap bar while showering. This hotel offered Military discount...$99/night no matter what size of room.
Dear Diane, We are so sorry for the circumstances that brought you to our hotel. Thank you for letting us know that our wonderful staff and spacious accommodations were able to help make this difficult time a little better. We're grateful for your time at Best Western Plus Ellensburg Hotel.
Excellent service even with a late night check-in. Room was clean and spacious. We were upgraded free of charge to a king bed room with a jacuzzi tub. Breakfast was self serve and had a great selection of hot and cold items.
It was a pleasure to welcome you as our guest, and we're elated that you thoroughly enjoyed your stay with us. From our excellent guest service to our comfortable accommodations, we aim to create an enjoyable experience for our guests at Best Western Plus Ellensburg Hotel! We hope that you will keep us in mind for the future as we would love for you to come back and spend some more time with us!
One of the best hotel stays I have experienced. Everything seemed in order and functional. The staff was wonderful; very friendly and responsive. We were with a large group for a wedding and no one seemed to have problems. Breakfast eggs were a little salty, and the room key cards were a little problematic, but the cards could be reset to work. If I needed to stay in this area, I would stay here again.
Thank you so much for your high praises! It is a huge thrill to know that we have topped your list of hotel experiences. We're delighted you appreciated our friendly and dedicated staff. We look forward to your next visit, so hurry back!
Staff was short handed, but very helpful and pleasant. Room was very clean and like the bed covering the blanket (not sure what you call it, but my wife knows and loves it). I loved the coffee and real ham chunks in the breakfast room.
It was such a pleasure to welcome you to Best Western Plus Ellensburg Hotel! We're delighted that you appreciated our comfortable accommodations and delicious offerings, and we trust you had a memorable visit. Thanks for your kind words, and please allow us another chance to serve you at our lovely property!
Great breakfast, all 4 kids were happy with selection (which never happens) adults were also pleased. Staff was friendly, beds were comfortable, pool was great, everything was neat and clean. Cookies for a late snack hit the spot!
Dear Staci, Wow! With all the hard work we put in, it's comments like these that make it all worth it! Thank you so much, and we can't wait to see you again at Best Western Plus Ellensburg Hotel!
The hotel is located on a quieter street but only a minute away from the main road. The staff are nice and friendly. Breakfast selections are pretty decent. There are some fresh-baked cookies at the front desk if you go there at the right time (before the cookie monster takes them all!). What we liked the most was our king-bed room, generous size, high ceiling with mountain view. The shower is the only thing about our room we didn't like. The shower head needs a major descaling so the water flows better. We will certainly stay at Best Western Plus Ellensburg Hotel again.
Despite your issue with the shower, we're glad you loved our friendly service and the exceptional location at Best Western Plus Ellensburg Hotel! We look forward to welcoming you back for a better overall stay in the future!
Clean hotel and rooms. Comfortable beds. Enjoyed the double queen suite. Appreciated that they offered a few GF breakfast options. Friendly and accommodating staff. Convenient location to CWU for a college visit.
Thank you so much for the glowing review of your recent stay at Best Western Plus Ellensburg Hotel. It's wonderful to hear you enjoyed our clean, comfortable rooms and variety of breakfast options. We hope that you'll choose to stay with us again the next time you visit CWU. Go Wildcats!
I love how much variety they have for the breakfast. Staff is always friendly and rooms are very clean. The hot tub was very relaxing and enjoyable. I appreciate that the rooms have bath tubs. Bed was very comfortable.
We're proud to include you among our returning guests. It's great to know that our friendly staff and clean, comfortable rooms continue to impress you. Thank you for your kind words. Please come stay at Best Western Plus Ellensburg Hotel again soon!
The staff was helpful and accommodating, the mattress, pillows and sheets were very comfortable and breakfast was better than most. I would recommend this BWP to anyone needing accommodations in the area.
Dear Cindy, Thank you for sharing how much you enjoyed your stay at Best Western Plus Ellensburg Hotel. It is wonderful to hear that you enjoyed our delicious breakfast options and friendly guest service. Please come back and see us again soon!
Staff was friendly rooms were clean. 27 hour pool and spa were great. Would recommend only complaint would be the breakfast it was cold needed warmed in the microwave. Parking was easy check in was easy
Thank you for your excellent review, as well as your thoughtful recommendation to your fellow travelers. We are glad our attentive staff, spotless accommodations, and luxurious pool managed to impress you. It was a pleasure hosting you, and we would be honored to welcome you back to Best Western Plus Ellensburg Hotel again soon.
I stayed five nights at this hotel when I was in Ellensburg for the wedding of my grandson. I was pleased that the lighting in the room was good, that the room was nice and quiet, the quality of the towels was good, and the breakfasts were good. The cookies in the evening were also good! Of the better hotels in Ellensburg, this Best Western Plus had the best rate.
Your outstanding review of Best Western Plus Ellensburg Hotel brightened our day! We hope your grandson's wedding was a lovely occasion and wish the happy couple all the best. Our team is proud that our quiet, well-lit accommodations, delicious food, and great rates helped make your stay pleasant. Many thanks for your kind praise, and we'd love you to return!
Nice and clean and comfortable. Fairly quiet. Desk staff was extremely friendly and personable. No road noise and having a room next to the elevator, no noise from that. Could hear guest voices in the hall.
Dear Curt, It is always good to hear a new bundle of joy is coming, and please send our best wishes to the mother-to-be. Thank you so much for the wonderful review. We are ecstatic to see you enjoyed our amazing staff and comfy accommodations. Come back and visit us again at Best Western Plus Ellensburg Hotel.
The staff made it easy for us to find a room. There was no fuss regarding our little Dachshund. The room was clean and bright, the pool looked nice (though we didn't swim this trip). The breakfast included lots of variety and was good.
It was a pleasure to welcome you to Best Western Plus Ellensburg Hotel; we're delighted that we were able to accommodate you and your dog when the Pass was closed. It's great to know that you appreciated the efficient service our team provides, as well as our clean and comfortable accommodations. Thank you so much for taking the time to share your kind comments, and we hope to have the opportunity to host you should your travels bring you back to this area.
This was a great place to stay in Ellensburg. The room was clean and quiet, the bed was comfortable. We enjoyed the hot breakfast. The room rate was affordable. There are a number of great restaurants in town.
Dear Rob, We were happy to provide you with clean, quiet accommodations, and we're glad our tasty breakfast was to your liking. The next time you're looking for a comfortable, affordable place to stay in the area, please come back to see us at Best Western Plus Ellensburg Hotel!
My family & I really loved our stay! If anyone is in that area looking for a room please check it out! You won't be disappointed & we are picky when it comes to hotels. We can't wait to come back next month!
It's always wonderful to hear when one of our guests has a great experience and you're no exception. We can't wait to host you again, so please don't be a stranger!
We checked in after a long day of traveling on icy roads. We were met by a friendly face ,the desk clerk was kind and and helpful. Our room was very clean, spacious, and just what we needed. Upon check out the next morning the clerk asked which direction we were traveling and when he found out we were going west let us know that the pass had just been closed, that we were more than welcome to go back up to our room and he would call us when the pass opened again… Which he did! He didn't have to do that for us, that was customer service at its fines.t
Dear Cynthia, It brightens our day to know you had a fantastic stay at Best Western Plus Ellensburg Hotel. Our amazing team works hard to deliver exceptional hospitality, and we're delighted our attentive service helped make your visit memorable. Thank you for sharing your compliments on our clean and spacious accommodations! We hope to have the pleasure of seeing you again soon!
The hotel is a great place to stay when you need a room for a night. We needed an accessible room and the one that fit what I needed was booked, so the manager upgraded us to a suite to accommodate our needs! Great service and great breakfast too.
Dear Cindy, Our team is thrilled to learn you appreciated our accommodating service and delicious breakfast at Best Western Plus Ellensburg Hotel. It was a pleasure having you as our guest, and we hope to get that chance again.
Enjoyed our stay at this beautiful hotel. Room was well appointed, comfortable beds, clean and quiet. Good breakfast. Great accomodation for our small dog. Nice gravel and grass area with dog bags and bag disposal. Definitely recommend and will stay again.
Dear Art, It brightens our day to know that your stay was nothing short of exceptional! We're delighted that our pet-friendly accommodations, comfortable beds, and awesome amenities were some of the highlights of your stay, and we trust you had a great night's rest. Thank you for sharing your excellent review, and please come back to see us again at Best Western Plus Ellensburg Hotel.
Quickly becoming one of our favorite BW. It is a short drive to some great outdoor spots but what sets this BW apart is Great Staff. Our checkin was easy and friendly. Our room was extremely well cleaned and appointed. Steve Scot is a wonderful manager and has one of the best teams from housekeeping to front desk. He personally helped with our stay and made it one of the best hotel experiences we have had. His only downfall is he doesn't seem to give himself a day off but we are very grateful for all his help. We will most definitely be back.
Dear Becca, It was our pleasure to provide you with clean, welcoming accommodations. We're glad our location was ideal for your visit, and we look forward to hosting you again at Best Western Plus Ellensburg Hotel!
Very clean and nice. Breakfast was good no complaints. Staff was friendly. Cookies were good. Pool was the cleanest hotel pool and hot tub I've been in. I work In the aquatics world and was impressed.
It was a pleasure to welcome you to Best Western Plus Ellensburg Hotel. We are delighted to hear that our dedication to cleanliness and delicious dining options impressed you! Thank you for your thoughtful review, and we hope you will come back to see us again soon!
Check in was fast. Did request a room on the top floor but was placed on the second floor. Didn't realize until I was in the elevator, but didn't have a noisy room above us so no worries there. Room was big and spacious! Room was fairly clean, just some minimal housekeeping items, a previous guest item on the bathroom floor and hair in the tub. Breakfast was excellent, sausage, eggs, and biscuits and gravy. Love the irish cream creamer! and thank you for the ice scraper!
Thank you for your recent stay at Best Western Plus Ellensburg Hotel, as well as your insightful review. We are thrilled you found so much to enjoy about your visit, including our big, quiet rooms and great breakfast. Please know that we do everything we can to honor guest room requests, but due to a variety of reasons, the request can never be guaranteed. We are happy to know that you were still able to enjoy the room on the second floor. It is our hope you will revisit us the next time you are in the area.
Was vert happy with the great room size, better bedding, and overall appearance of the room. It was very clean. Staff were very friendly and the pool was a hit with my grand kids. So happy with the clean hotel and nice to have the complete breakfast back!
Our day is brightened by your outstanding review of Best Western Plus Ellensburg Hotel! Our team was delighted to extend warm hospitality to you. It's also wonderful that you enjoyed our clean, spacious accommodations and great amenities. Many thanks for your kind compliments and we hope you'll come back soon!
The staff was very professional, accommodating and friendly. The hotel was immaculate, continental breakfast very satisfying and pool exceptional. Our hotel room was very spacious and comfortable. Location is quiet and setback off busy interstate.
It's just wonderful to hear how pleased you were with our service, amenities, and location at Best Western Plus Ellensburg Hotel. We'll share your kind review with our team and hope you'll be joining us again soon for another comfortable stay soon.
Room was spotless. Lobby clean. Staff friendly. Gave us a great burger joint to go to. Yum .Good breakfast. One of the things I liked it was quiet because it was away from the roar of the freeway. Easy access to and from the freeway. Lots of places to eat very close. For sure will stay there again. My only complaint was they were suing a furniture polish on the chairs and tables right at breakfast time??? you had to get a rag and wipe down your chair and table so you wouldn't get brown polish all over you clothes. Why didn't they wait until breakfast was over??
Thank you for sharing your experience staying at Best Western Plus Ellensburg Hotel. It is awesome to hear that you enjoyed our clean accommodations and delicious breakfast offerings. Your feedback is important to us, and we will be discussing your comments with our team so we can address the issue you mentioned. Please come back and see us again soon!
The room was very comfortable and the bed outstandingly comfortable. I also overslept. Normally I do not need an alarm and a slept an extra hour and a half! The room was very large, quiet and super clean. Thank you for the cookie at night and breakfast in the morning.
It was our pleasure to host you at Best Western Plus Ellensburg Hotel and we're absolutely thrilled to hear that you found our accommodations to be comfortable. We hope that the next time you come to the area, you consider staying with us again.
We use this hotel as a stopping point between Lewiston and Seattle. Always friendly, close to many fast foods tor those with kids. Better dining in downtown. We ate at the Pearl at 4th and Pearl. A little Asian but food was good. We always gas up in Thorp 10 miles up the freeway.
Thank you for choosing to stay with us again at Best Western Plus Ellensburg Hotel; we love welcoming back our returning guests. We are pleased to hear that you found our location convenient for your needs and enjoyed our friendly guest service. Please stop by and see us again soon!
The location is very nice, near my work and the staff is absolutely unreal in helping, answering questions just everything. Very nice staff! The pool, jacuzzi and breakfast daily is a really nice amenity. Rooms are all clean, extra pillows when requested and very accommodating. The outdoor furniture and able to sit outside and relax is awesome.
It was a pleasure hosting you at Best Western Plus Ellensburg Hotel! We're glad our location was ideal for your trip and that you felt welcome while you were here. It's also great to know that our clean, comfortable accommodations, including breakfast, impressed you. Should your travels bring you back to the area, please come see us again.
Nice to be off the main road a bit, still close to restaurant options and highway. They are limited staff so check-in took a few minutes at the front desk. Nice breakfast, lovely lobby, pool was open, elevator was handy. Only real problem we had was the parking is very limited with very little room for larger rigs.
Thank you for offering feedback about your recent visit to our hotel. We're glad to know you found our location convenient and enjoyed our delicious breakfast and excellent amenities. Please consider allowing us to host you again the next time your travels bring you to Ellensburg.
This was the cleanest hotel, the pool was beautiful, breakfast was delicious and the rooms were huge. Staff is nice, the lobby smells clean and we could see our cars from the room so it felt safe. The location is close to freeway, lots of food and all the fun shops in town. We will be staying here every chance we get.
How wonderful to hear that Best Western Plus Ellensburg Hotel is the best place you've stayed! We're thrilled our clean, welcoming accommodations impressed you and that you enjoyed the pool and breakfast. Thank you for your kind words. We look forward to your next visit.
We drove across country to Washington to our son's new college and stopped for a few nights of music at the Gorge. Besides the convenience of the location, with abundant food and shopping close by, the hotel was a pleasant surprise. Everything is clean and and well furnished. The breakfast is a real meal in a real dining room with pleasant staff. The 24 hour pool and hot tub are a real treat after a long night of outdoor music. Would definitely stay here again.
Dear Kevin, Thanks for taking a moment to share your wonderful review. We're thrilled you were impressed with our tasty breakfast, friendly team members, and clean accommodations. Next time you are in town visiting your son, we'd love to have you back for another stay at Best Western Plus Ellensburg Hotel!
Everything was great. There's an indoor mask mandate in the state now but most staff and customers were not following it. I wouldn't mention it except lots of reviews praise the place for its Covid cleanliness.
We always appreciate feedback from our guests, and we're glad our attention to cleanliness impressed you. However, we apologize for any concerns about safety guidelines, and we'll look into your comments further. If you're in the area again, please come back to see us.
Great staff, great room & great price. We were blown away with how nice the room & hotel was at $145 price. The pool is smaller but well kept with plenty of towels & a good sized hot tub. Breakfast was normal hotel fair expect they did provide individual wrapped breakfast burritos.
Thank you for choosing Best Western Plus Ellensburg Hotel. We take great pride in delivering exceptional hospitality, and it was our pleasure to have you as our guest. It's fantastic you enjoyed your time at our pool, and we're glad you found it to be well-equipped with fresh towels. When you are back in town, count on us for the value you deserve!
Nice service and every interaction with staff was very pleasent! Breakfast was good with fresh food and dining area was clean. We chose to eat outside, which was a nice option. Room was clean! Would stay here again.
Thank you for taking the time to share your lovely comments with us! We're glad to know that you enjoyed our friendly staff members and delicious breakfast options, as well as our clean accommodations. Happy travels, and come back soon!
This is a great place to stay when traveling through the area. Just off the freeway. It is clean, comfortable and staff are great. I would recommend it. Good breakfast and coffee as well. We always enjoy our respite here.
Dear Mary, Thank you so much for choosing us to host your recent travels. Here at Best Western Plus Ellensburg Hotel, our goal is to provide every guest with immaculate accommodations and exceptional customer service, and we're thrilled that's always the case for you. The pleasure was all ours, and we can't wait to welcome you back.
They have decent choices in the breakfast room. It is a quiet place to stay. I have stayed there in the past and it was very nice so returned there with a friend on our way to hiking in the Olympic National Park. Would definitely recommend this hotel to friends.
Dear Loretta, Thank you for returning to Best Western Plus Ellensburg Hotel! We're glad our location was convenient for your travels to Olympic National Park, and we hope you had a phenomenal time hiking with your friend. Our team trusts you had a restful stay in our quiet accommodations; it would be a privilege to serve you again.
Nice and relaxing hotel after a long drive. Reception was friendly and helpful. Breakfast had gluten free choices. However, the eggs were rubbery and overcooked. Had a pan that said sausage but it was empty and not refilled.
Dear Debra, It was a privilege to host you, and we trust you had a relaxing stay after your long drive. We're glad you enjoyed our gluten-free offerings; however, it's unfortunate that the eggs did not meet your expectations. We'll keep your comments in mind as we continually strive to improve our guests' experiences. Our team trusts you had a great night's sleep before continuing on your journey. Thanks for allowing us the opportunity to serve you, and please come back to see us again at Best Western Plus Ellensburg.
Pluses - very clean. Room and bed very comfortable. Nice sized refrigerator. Great having the lamps with outlets to handle all the electronics. Minuses - Was difficult figuring out how to make the water hotter. Bathtub is a danger for taking showers. Have never seen a bathtub that sloped to the middle like that. Biggest complaint - if rooms are not going to be cleaned, then remove the signage about clean sheets and towels which indicate someone is going to clean the room during the stay. Breakfast was good for this type. Lots of options. Unfortunately only had one staff person working it.
Dear Patty, Thank you for staying with us during your visit to Ellensburg. It was our pleasure to provide clean and comfortable accommodations, and we are pleased that you enjoyed the convenience of having an in-room refrigerator. As safety is our number one priority, we are distressed to hear of your experience with our shower. Please know that we will immediately begin researching this issue and make any needed corrections. Your feedback about our cleaning signage is appreciated, and we will look into clarifying our communications. We are glad that you enjoyed our tasty grab-and-go breakfast options! It would be our honor to welcome you back for another stay.
To start with, I don't like leaving negative reviews, and I've waited a week before leaving this one, but our stay was not good. On a positive note, the employees were courteous, helpful and all appeared to be hard working. The rooms had been cleaned nicely. We rented two rooms. One was ok, the other not even close. Upon entering that room on this 106 degree day, because of the layout in relation to the AC unit, it was evident we could only use one of the two queen beds. With this layout, when laying down on one of the beds, your head would be directly in front of the AC, and about a foot away from it. The useable bed's mattress sagged badly to the center of the bed. Behind the curtains was a filthy, filthy dirty window overlooking gigantic satellite dishes held down by cement blocks. At dusk, an extremely bright light came on which lit up our room through the opening in the curtains that would not seal off the light. One of our family members staying in our other room asked for a replacement key card, and was given one without being asked for ID. That family member also received three insect bites during the night. Although the pool was almost always empty, we saw two people in it once, we were told it was booked up and not available. The remote for the TV was the standard exposed key factory remote instead of the sealed keypad, easily cleaned remote many hotels are now using. An interior decoration curtain had mold or toothpaste on it. We were so disgusted with this place we all left as soon as we woke up without showering or eating.
Thank you for taking the time to share your valuable feedback. We are saddened that your recent stay fell short of your expectations, and we sincerely apologize for the unexpected concerns you noted. Our maintenance team has been informed of your insights. We value the opportunity to improve, and we are looking over your feedback with the team to ensure that we are doing better to reflect our true value. Please allow us a second chance to serve you and change your perceptions when your travels bring you back to the area.
We were traveling and needed an overnight stay. The room was very big, very clean and had all the amenities we needed. The a/c worked great and we had free HBO. It exceeded our expectations. Would definitely recommend!
We want everyone who stays at Best Western Plus Ellensburg to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our clean, spacious rooms had everything you needed. Thank you for your kind words and recommendation. It would be a pleasure to host you again should you be back in the area.
Very nicely decorated hotel and comfortable rooms. The pool rules are ridiculous. If one has had the immunizations, they shouldn't have to make pool reservations, and be personally escorted to the pool.
Hosting you at Best Western Plus Ellensburg was such a treat! We're so pleased that you loved our charming decor and cozy rooms, and we trust you had the well-rested visit you were hoping for. Our apologies, however, if our pool rules were not in your favor. Thanks for joining us, and we wish you well in your adventures ahead!
Our TV wasn't receiving the local channels and we had stayed over on Sunday so we could watch the Final 4 games. The games were on network TV and not cable. When we complained to the front desk the young woman, Hailey, on the desk told us that the TV guys wasn't there today. I told her they had to do something so she said she would call the manager, She called back and said he suggested we call the cable provider ourselves. After a long discussion with the cable company they said they couldn't do anything without security codes and codes off the box. Told that to Hailey and asked to change rooms. She finally agreed, Can't believe that the manager left a young inexperienced person to try and handle this complaint.
Dear Rosemary, Thank you for taking the time to voice your concerns. We're sorry to hear about any inconveniences you faced trying to watch the games you stayed for. Your concerns have been duly noted and will be promptly addressed. We appreciate you choosing us for your lodging needs and wish you safe travels.
We decided to stay in a hotel after camping before heading home. We have stayed at this location before and it is clean and the bed is comfortable. Very reasonable price and will definitely stay again.
Dear Suzanne, Thank you for paying us a visit at Best Western Plus Ellensburg. We are happy that you got great value from your stay! Our clean and cozy rooms are a great place to get some much-needed rest after a camping trip. Count on us again on your return to town.
This is our favorite hotel to stay at in Ellensburg and we have stayed at quite a few. The breakfast offered is not back to normal yet due to Covid, but there were plenty of options and everything was clean. The rooms are always clean and comfortable.
Thank you for allowing us to host you at Best Western Plus Ellensburg. Reading your review has truly brightened our day, and we are so glad you enjoyed our well-maintained property. We will certainly share your compliments with our housekeeping team. They will be thrilled to know that their hard work is paying off! It is an honor to call you our guest and we look forward to seeing you again soon.
Good overall, nice facility and staff, very clean. Sunday there where not a lot of breakfast options and everything was picked over. Otherwise everything was good. We would definitely go back if I'm the area again.
Dear Stephanie, We are delighted to hear that you were able to enjoy our clean and cozy accommodations. We will pass along your breakfast comments to the team. Nevertheless, we can't wait to welcome you back to Best Western Plus Ellensburg.
Booked 2 rooms - pool slots were all reserved by the time we checked in except for 2pm next day, I expressed my kids (3 and 5 yrs old) were super excited to swim in a pool. Brandon said we could not since checkout was before the only slot left. So I later booked an additional night JUST so my kids cld get to use the pool. All fine, no big deal. Then as we were checking out - Brandon was analyzing my room details as if I was some sort of criminal for having used the pool or for checking out when I did. I had to explain to him that I had purchased another night JUST so we cld get that 2pm time slot... extremely UNINVITING. I wld expect a kinder approach and to be treated with respect. It would also be nice if there cld be an exception made instead of me having to book an additional night, maybe a call to a manager etc. to give that sense of "we care about the families staying here and we understand" but that was not the biggest issue and of course there is always policy. It was more the fact that I felt like I was being treated like I was breaking out of prison or something when we checked out. Again, Brandon at Ellensburg Best Western Plus - sorry to call you out Brandon, but you can do better Sir!
Thank you for sharing your recent experience. We're very sorry for any lapse in service during your stay. Our team strives to always deliver exceptional hospitality, and we're saddened to hear your feedback. Your report will be discussed with our team to ensure this behavior does not happen again. We're also sorry for any inconvenience caused by the current limitations to our pool use as we strive to keep our guests safe and healthy. Our team hopes you'll consider allowing us a second chance to deliver the fantastic visit we're known for.
Parking spots are snug. Easy to find and close enough to freeway to be convenient but far enough to not hear it. Lots of food options nearby and a few within walking distance. Had a king bed with a nice couch. Room was clean. Train sounds occasionally. Constant frog croaking at night. We loved that part but if you don't like hearing frogs croaking, that's easily stopped with the fan. Very close proximity to the jail, but didn't feel sketchy or weird. Decent rate for a stopover. Felt safe.
Thank you for choosing Best Western Plus Ellensburg. We're delighted you enjoyed our convenient location and clean accommodations, and our team trusts you had a phenomenal trip. It would be a pleasure to serve you again the next time you're in the area.
We were a little disappointed with our stay, although there were some good points too. We booked an accessible room, which in every other hotel means it is disability equipped, with bars in the bathroom etc. Not only did it have no bars/rails, but the door opened into the bedroom and even though my husband only uses a walker and not a wheelchair, he could not manage to get around the door. We were above the swimming pool and could smell the chlorine. We spoke to the man on the desk who said that we booked on their website and got what we booked - not so great customer service! The area was very quiet apart from doors banging, and because there was a pool, the elevator had a wet floor, not good for a disabled person! I am Gluten free - not by choice but health, and there were options for breakfast that I could eat, which was good.
Dear Janet, Guest satisfaction is important to us, so we're happy to hear our quiet location and included breakfast added to your experience. However, we apologize for any issues with accessibility as well as for any concerns about how this was handled. We'll look into your comments further, and we hope to see you again soon.
This time my husband went to Ellensburg alone but still stayed in a king bed room and it was awesome so comfortable, clean totally great. Not 1 issue. Love this place the staff is awesome the hotel is awesome overall and the room was spectacular
Dear Karla, Thank you for the wonderful review! We're glad your husband enjoyed his stay in our clean, comfortable rooms and that he felt welcome throughout his visit. We hope to see you both soon at Best Western Plus Ellensburg.
After three breakdowns...and arriving 5 hours after we had hoped we were greeted so warmly! Given some lovely cookies to enjoy as well!!The parking lot was packed...a bit concerned figured it would be noisy...Nope!!! The room was lovely!! Very spacious! and clean! Breakfast was grand! Nice display, very clean, lots of selections. I highly recommend this Best Western Plus in Ellensburg!!! Oh how can I forget?! Pet friendly as well!!!
Thank you for choosing us for your trip! We are glad we could provide a welcoming visit for you. In addition, it is wonderful our spacious and clean accommodations were lovely. Take care, and we hope to see you again for another excellent stay!
From initial point of phoning to check rates and reserve rooms, this hotel was professional, courteous, knowledgeable and courteous. In the middle of the state in a sparsely populated area is a fantastic hotel with a nice little pool! Everything was clean and gave the impression of following Covid protocol, the staff -including the maids-were all very good to interact with. Local restaurant, The Ellensburg Pasta Company, was also a very nice find. Oh and the bed was superbly comfortable!
From our wonderful staff to our super clean accommodations, we are delighted to hear that you had a fantastic visit to Best Western Plus Ellensburg. We can't wait to welcome you back the next time you are in town.
I had a top floor room on the 3d floor. Not too many guests in hotel and very quiet. i don't think i had guests side to side and did not hear any. i heard some doors close in the hall, but overall very quiet. With the room fan on, i did not hear the train going by when i was sleeping. Very clean room and comfortable bed. Pillows slightly hard. Thr room darkening curtain panels did not close completely all the way, but sufficiently. in high summer it might be bothersome. The grab and go breakfast was good with plenty of choices. Reception staff friendly and professional. i would stay here again.
Dear Shawn, Thank you so much for the review. We are elated to hear that our amazing staff and comfy accommodations were highlights of your stay. We look forward to welcoming you back to Best Western Plus Ellensburg the next time you need another relaxing getaway.
The room was spacious, very clean and well appointed. the bed was somewhat sway backed from long use and needed to be replaced----but was just barely ok. the bathroom was a different story----the shower head was perhaps the worst i have seen in a motel, not much pressure and a strange high pitch whistle with water full on, the commode was designed for a very small person both the size of the seat and the height of the fixture making it very difficult to use.
Dear James, Thank you so much for highlighting our convenient location, cozy rooms, and clean facilities. We hope you had a. blast exploring the area. Rest assured that we will discuss your bathroom comments as we work to improve overall guest satisfaction. We would love another chance to deliver a fantastic getaway the next time you are in town.
Super comfy bed and pillows, the jacuzzi tub was a real treat. Nice people and a surprisingly good free breakfast even with covid restrictions. Will make this place my go-to for Ellensburg. The train was annoying at 3am but that's not their fault. Bring earplugs.
Your review is wonderful to see! It means a lot to know you enjoyed our comfortable accommodations. Furthermore, we are glad you appreciated the breakfast. Thank you for choosing us for your trip, and we wish to see you again!
One of the cleanest feeling motels in a long time. With covid issues, that feeling of cleanliness is reassuring. Excellent breakfast selection even with covid concerns. Front desk clerk was friendly and cheerful.
Dear Earl, Thank you for the lovely review! We're so pleased our attention to cleanliness impressed you and that you enjoyed the tasty breakfast. Our friendly staff will also be proud you felt welcome while you were here. The next time you're in town, please come see us again at Best Western Plus Ellensburg.
We arrived late but the front desk guy was amazing, super fast, informative and super friendly, check in and out was not a problem, will definitely stay there on our next trip that way! Plus it is pet friendly which is a must in our family
Dear Trisha, Thank you for spending time with us at Best Western Plus Ellensburg! We're so happy that you appreciated our pup-friendly atmosphere and that our team made you feel welcome upon your arrival. Your comfort will always be our pleasure! It would be a privilege to host you again in the future, and we wish you and yours continued good health and safe travels!
Booked a room at this location, had to call and relocate to Vancouver for weather reason, canceled and rebooked at Vancouver bestwestern. This location still charged me and is refusing a refund! Cooperate is not helping much either best western has lost all future business from me. I provided all documentation to them of the reservation changes and they still refuse to refund charges for a room that was never stayed in even though the reservation was canceled prior to their 24hr policy!
Dear Jason, We're distressed to hear about your experience. Please accept our apologies for any confusion with changing your reservation as well as for any difficulty getting it resolved. This is not a typical experience, and we'll look into your comments further. Best wishes on your next trip.
Wonderful Customer Service from Alex at the Front Desk. Went above and beyond to make sure I had a great stay. Can't say enough about the cleanliness, amenities, and service. Super respectful of Covid protocol, breakfast area had a great selection of self serve items. Will definitely stay again. I joined the rewards program and received $10 off at check in. Bonus!
It's delightful to read that our outstanding staff could play a pivotal role in taking your stay beyond your expectations. We're also glad you loved our clean property and excellent amenities. It would be our pleasure to welcome you back for another five-star visit, so come and see us again at Best Western Plus Ellensburg.
Beds are very comfortable, room decently updated. Pool and hot tub are advertised on website as open, these are NOT open and we found this to be quite disappointment as we selected this hotel for this very reason! Train is very close, so, prepare to hear this through out the night.
Thank you for taking the time to share your experience. It is fantastic to see you found our rooms to be clean and comfortable. We do apologize that at this time not all of our usual amenities are available but the safety of our guests is our top priority. Please come back and see us again when you can enjoy all our wonderful property has to offer.
Passing through town w/8 week old lab, pet fee was $25 which is fair. Staff are nice, check-in was easy. Only complaint was the clump of red hair on our shower wall. Didn't see it until I got in the shower. With COVID, cleaning needs to be thorough.
Dear Marcy, We are delighted to hear that we were able to deliver a great overnight stay for you and your furry friend. We can assure you that our team will discuss your cleanliness comments to ensure that our facilities are squeaky clean. Nevertheless, our amazing staff would love to have you back the next time you are in town.
Room: We always like to get an upgraded room that has more than a bed and a desk. The size of the unit was very good. The bathroom roomy and had soap, shampoo, conditioner, lotion. Everything you need if you forgot something at home. Top floor is always best so you don't have noisy people stomping around above you. The only downside was that the heater kicked on every 10 minutes so it made for a difficult night sleep, and I even wear ear plugs! Bed: The bed was very comfortable and there were plenty of pillows to chose from so you could find one that matches your style. Amenities: There was a coffee pot and a small refrigerator in the room. Staff: Everyone we came in contact with was very pleasant and appeared to enjoy their job. They answered all of our questions and were properly masked up since this was during COVID.
Thank you for taking the time to share your experience with us. We are glad to see your room was wonderful for you and you found the bed to be comfortable as well. Furthermore, we are glad our service and location were pleasing. We want to earn your perfect rating, so we hope to welcome you back the next time you are in town.
We went out for Thanksgiving and stayed in Ellensburg. We have stayed here before but this time we grabbed a room with a jacuzzi tub. After a 2 hr drive and after work it was a good thing to have that jacuzzi there. A nice relaxer to a long day. Staff as usual was great so was the room.
Dear James, We're thrilled to be your go-to accommodations in Ellensburg and that you were able to relax and unwind after a long day, thanks to the jetted tub. The next time you're looking for a little time away and a great night's sleep, we hope that you'll come back and see us!
The king studio was spacious and had a larger television than most other hotels offer. The pet friendly room did not have any unpleasant scents as I have experienced at other hotels and outdoor access to the pet lawn was nearby.
It's wonderful to hear that you and your furry friend enjoyed our spacious room and pet-friendly accommodations. We look forward to welcoming you back to Best Western Plus Ellensburg, so don't be a stranger!
The room was spacious and inviting. The jacuzzi was great after a long day of driving. I used the email check-in service which was very convenient. The guy at the check in desk was polite and professional. The only downside to the whole experience was the breakfast. I understand that COVID has forced hotels to make a lot of changes, but man! That was the worst!
Thank you for your time! Along with our spacious accommodations, we are happy to know our service was excellent as well. Your comments about the breakfast will be noted and we hope we are able to offer our full spread soon. All the best and please visit us again in the future!
It's absolutely a great place to stay. My husband stays often and Says thanks to Dave and Steve it's always like being at home. I've stayed a few times and absolutely agree. Their helpful and friendly.
Dear Marlene, From the entire Best Western Plus Ellensburg team, thank you for counting on us once again! Being your home away from home means the world to us, and we can't wait to share your kind words with Dave and Steve. Your return is highly anticipated, and we wish you continued good health and safe travels!
I checked in and there was a few problems with the room such as the shower curtain was very moldy smelling and a couple other things weren't right so i went down to the desk and asked about changing rooms, the front desk fellow was very nice and accommodating. These Rooms need a little maintenance, both rooms I was in needed it, Overall it was a nice place, great location, nice atmosphere. Staff very nice.
Dear Joe, Thank you for taking the time to share your experience. It is great to see you found our location convenient and enjoyed pleasant interactions with our helpful staff. We thank you for your feedback on how we could have improved your stay; your comments will be passed on to the relevant departments as we strive to ensure every guest has a perfect stay. We hope you will allow us another opportunity to host you when you are next in the area; we want to exceed your expectations.
Pet friendly, beautiful clean rooms. Staff friendly and helpful. Wish list: to have Keurig or other coffee maker with k-cups and real creamer in rooms. Located close to everything in Ellensburg Washington. Recommend a great place to stay.
Dear Terri, Receiving your five-star review of your stay at Best Western Plus Ellensburg has brightened our day. Thank you for being our guest and for highlighting our warm hospitality and pet-friendly atmosphere. We appreciate you sharing how your visit could have been improved as well. Guest satisfaction means everything to our team and your comments will be kept in mind. Join us again during your next trip to the city for another wonderful stay!
I took a last minute trip and needed a place to stay. This best western is a bit off the freeway, but the staff was very kind, safety measures are in place, and they still managed to provide me a breakfast option. The bed was soft and fluffy, the pillows were like mine at home, and the building was new. And since it was off the freeway there was no road noise!
Dear Shelby, We're thrilled that you decided to stay at Best Western Plus Ellensburg and that you have plans to return again in the future. You can always depend on us for a tasty breakfast, a peaceful atmosphere, and friendly service. Your comfort is our pleasure, and we look forward to hosting you again!
We like to support pet friendly motels when we travel with our show dogs. This motel is clean and the staff was friendly. No dogs this time. Parking lot security could be improved. 200 characteers required for review? xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
We love to help our guests and their furry friends feel right at home, and we're glad to know that you can count on us whenever you need it. We missed seeing the pups this time around, so hopefully, you'll join us again soon. Thank you for sharing how your visit could have been improved. Guest satisfaction means everything to our team, so we hope to have the chance to earn your five-star rating the next time your travels bring you to Ellensburg.
Family stayed with a dog. Mini suite was spacious, clean and nice. All staff was great (front desk, maintenance, cleaning). Lots of amenities, like undercover grilling area, patio, workout facility, 24 hour indoor pool/hot tub, breakfast, etc. However, most amenities are not available. 24 hour pool is closed. Work out facility is closed. Breakfast is minimal. I stayed in a Best Western 1 hour away 4 weeks ago. The pool was open and the breakfast served was served hot there. Please TAKE MY ADVICE. CALL AHEAD of booking to see what amenities are available. Websites are not up to date. I would stay here again.
Dear Harry, Thank you for being our guest during your time in Ellensburg and for highlighting our high standards of cleanliness. We strive to impress every guest, so we apologize for any disappointment you felt regarding our current policies. Please know that as soon as it is deemed safe to do so, we plan to lift the restrictions we have in place. Your patience is appreciated. We hope your positive review means you'll be coming back to see us down the road; the pleasure would be all ours!
This is a newer hotel so everything is nice They have grills available outside if you want to grill something up for dinner. The breakfast options were limited due to COVID. The only negative is the size of the parking lot as I drive a full size truck, but it was still easily manageable. Would definitely stay here again.
Thank you for counting on us during your trip. We are elated that you enjoyed our lovely amenities such as our convenient grills. We hope you were able to try them out and make some delicious food. We apologize if there were any inconveniences attempting to park and hope it didn't detract much. Nevertheless, we can't wait to have you back.
The receptionist was friendly and helpful when we decided to stay here. The room was clean and had everything we needed. The breakfast was decent--due to Covid-19, the selection was limited. I would stay here again if we needed a place in Ellensburg.
Dear Jennifer, Thank you for choosing to stay with us at Best Western Plus Ellensburg! We are delighted to have had the opportunity to provide you with a clean, comfortable, and friendly place to stay. Our team is working hard to keep our staff and guests safe throughout this time. All the best to you, and we hope to see you again soon!
The dog rooms are to the back of the main floor. We bring bed coverings to prevent pet hair. The park down the road is very nice & connects with another dog park if you ask the way. Like it a lot. The Subway not far from the hotel is very good. Also some rooms have kitchens. We started going because our dogs are afraid of fireworks & they are illegal in E'burg. However; this year there was a loud municipal display starting around dark & over by 2 hours later. We had to medicate the dogs with vet. RX stuff, but was over quickly & display not too long.
Dear Mary, Your recommendation is truly an honor to have earned! It was such a pleasure welcoming you and your four-legged pal to Best Western Plus Ellensburg, and we're glad that you had a great time with us. From our pet-friendly atmosphere to our well-appointed rooms and ideal location, you can always count on us to meet your needs. We look forward to having you back soon!
Staff very helpful and friendly. The hotel is taking extra precautions because the the Covid pandemic. The rooms, dinning area and lobby are very clean! They provide coffee and bottled water, and also you can fix a take out bag for your breakfast.
Dear Debra, We are delighted that our staff could make a positive impression during your trip to the area. To hear that our clean accommodations and convenient grab and go breakfast were also highlights of your stay, lets us know that we are doing all the right things for our guests. Count on Best Western Plus Ellensburg again for your next getaway.
The staff working at this location was very friendly & helpful. Quick check in and check out process. Room was clean and well maintained. I will definitely use this hotel on future business trips in the Ellenburg area.
Dear Kelly, Your perfect rating means a lot! We are delighted our service was wonderful for you and that you were pleased with your room as well. We trust we will see you again and we wish you the best!
Decent hotel room. Bed was clean. Main light was burnt out (I didn't request a new one because I was there just one evening/sleep). Nice TV. Bathroom was decent. Toilet paper had been obviously used and room prep didn't fold it or even just rip it clean to to next square. Not a big deal, just not something you usually see. Front desk staff was very friendly and provided a coupon for a free dessert/appetizer from the local restaurants. Hotel location is good and easy to find. The decor around the hotel was nice, there were some nice art pieces. Good place to stay if you are passing through.
Dear Tarek, We appreciate you leaving us your feedback and for staying with us. We are happy some aspects of your room you enjoyed like the bed and TV. In addition, it is lovely to know our team was wonderful as well. We are confident on your next visit, we can earn your perfect rating, so we hope to have you back!
all was well and we enjoyed our stay in the same room we always request for the three to four trips thru ellensburg each year. Staff is always friendly and helpful and the chocolate chip warm cookies are good as well
Dear Frank, We're proud to include you among our returning guests! It's great to know that our friendly staff and wonderful snacks continue to impress you. Thank you for your kind words. We look forward to your next stay at Best Western Plus Ellensburg.
Super clean and one of the nicest BW Plus i have stayed at. Only downside no real breakfast due to Covid issues, they made coffee bananas and yogurt available. Lets call it 4.5 stars as the place was in like new condition, great beds, well furnished etc...
Dear Bob, We are thrilled to hear that we're one of the nicest Best Westen properties you've visited! Our goal is to deliver unparalleled hospitality, and we're proud that our accommodations exceeded your expectations. We look forward to earning your five-star approval in the future!
The young lady that checked me in was most accommodating. I was quite early due to much less traffic than I expected and she allowed me to check-in early. I'm sorry I didn't catch her name - I wish it was on our portfolio. There are plenty of eating facilities close by - walking distance.
Dear Bob, It was a pleasure hosting you at Best Western Plus Ellensburg! We were happy to accommodate your early arrival, and we're glad you felt welcome throughout the check-in process. Thank you for sharing how much you enjoyed your stay in our quiet, convenient hotel. Should your travels bring you back to town, please come see us again.
As we were visiting family in the area for a couple days, we opted for a mini-suite. Overall, the room was nice. Room make-up service was poor to the point that we weren't certain at first if it had even been done at all. Breakfast choices were disappointing. Just coffee and a few cold, prepackaged snack items were available. Even with the pandemic measures in place, a better effort could be made. At check out, we were were never asked about our stay experience or even thanked for our business.
We want every guest to have an exceptional stay, so we're disappointed that we failed to impress you this time around. This is not typical feedback that we receive and your comments will be discussed internally to ensure that we do better going forward. Please consider giving us another chance to serve you in the future. We'd be grateful for the opportunity to provide you a stay more representative of our true value.
It was very nice hotel, bed was very comfortable, and room was super clean, and AC was not noisy. The bath tub was huge and very clean.TV was bigger than normal, and worked good. The hall outside of the room was a little noisy.
Dear Jill, Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that yours met our high standards in hospitality. We're thrilled that you loved your amenities, and we look forward to seeing you again at Best Western Plus Ellensburg for another fantastic experience.
Great customer service very well maintained and nice too .all rooms bright and cozy the grounds look inviting as well. New paint in hallways with artistic pictures beautiful carpet. This is definitely our new home away from home
Dear Henry, Wow! What a fantastic review to read. It's truly an honor to be your home away from home and we appreciate you sharing your experience. From our well-appointed rooms to our top-notch service, you can always depend on us for an enjoyable stay. Thank's for choosing Best Western Plus Ellensburg!
Nice hotel. Main drawback was proximity to railroad tracks and trains waking us up multiple times at night. Room and lobby were updated-looking, clean and comfortable. Pool looked inviting. More signage regarding location of ice, etc. Would be good.
Dear Christian, We are happy to hear that our high standards of cleanliness and comfortable accommodations impressed you. However, we apologize that your sleep was disturbed by some external noise. Hopefully, you were still able to enjoy your time in town. Thank you for noting the ways in which your visit could have been better. We're always working to improve and your comments will be kept in mind going forward. On behalf of our entire team, we wish you all the best as your journey continues.
Very comfortable. We had everything we needed. Covid-19 grab and go selection was better than we expected. This hotel is between the freeway and the downtown area, so very convenient. We like the Ellensburg Pasta Company. It was their first day open following the Covid-19 shutdown 2 months prior, so we were pleasantly surprised.
The Best Western Plus Ellensburg team thanks you tremendously for your five-star review! We work so hard to meet the needs of our valued guests, so it makes us happy to hear that you had everything you needed for a comfortable getaway yet again. We will keep up the great work, and we look forward to seeing you again soon!
This Best Western is doing a fabulous job maintaining the covid-19 cleaning guidelines. Not only do they have staff sterilizing all of the grab and go breakfast area, but all of the common areas also. The staff was extremely pleasant, the rooms were clean and the beds were very comfortable. We will be there again soon! You have done a great job, better than many hotels I have been to.
Dear Carrie, Thank you for the awesome review! To be recognized for our efforts, especially during these unprecedented times, is heartwarming and is also confirmation that we're doing a great job for our valued guests. We can't wait to welcome you back to Best Western Plus Ellensburg for another clean, comfortable, and welcoming experience!
The front desk gentleman was quite friendly and helpful.The room was clean and the kitchen was nice. We have 2 dogs, drape all the furniture with our own bedspreads & we try to keep any noise down, and in return they let us come back.
Dear Mary, We're happy to hear you and your furry friends loved our friendly service and comfortable accommodations. It would be our pleasure to host you again in the future when your travels bring you back to Ellensburg.
We have been staying at this hotel for many years. It was our home away from home before we bought or property over there. They treat us like family. Great place. Great location. Last night they gave us a one bedroom suite with kitchen for $100 just because of the situation we are all in. Instead of price gouging like other places. It will always be our favorite hotel
It means a lot to know you are a returning guest! We love having you and we are delighted we hit our marks yet again. Thank you for leaving a review and we cannot wait to see you again at Best Western Plus Ellensburg!
I stay at a lot of Best Westerns This is definitely one of the nicer ones. All of the staff are very nice! Big comfortable rooms and beds. The breakfast was pretty great. I will definitely be staying here again.
Dear Shane, Your recognition of our cozy rooms and friendly service are much appreciated. We hope you can savor more of our delicious breakfast the next time you stay with us at Best Western Plus Ellensburg!
Simple hotel close to freeway on travel. Looks like there is some remodeling happening. A bit out of date, so great time to remodel. Room was clean and adequate. Bed comfortable. Came in late without reservation and they had room.
Dear Melinda, We were happy to accommodate your last-minute lodging needs, and we're glad our location worked well for your visit. It's also great to hear that you had a comfortable night's sleep and that you appreciated our remodeling efforts. If you find yourself back in the area, we welcome you to stay with us again.
It was my first time in Ellensburg. I received a warm informative greeting about the hotel and the community. The rooms were nice and well taken care of. Beds were comfortable and clean.24 hour pool and fitness room, many options for breakfast. There was painting and construction going on but it did not disrupt my stay
Dear Mary, We're happy that our cozy, well-kept rooms and superb amenities helped deliver a satisfying experience for you at Best Western Plus Ellensburg. It was a pleasure serving you during the conference, and we look forward to your next visit!
My issue with this stay was I booked one style of room but was “ upgraded “ to a handicap room next to an exit and stairwell on the ground floor, this proved to be a very noisy room. When trying to explain this to the front desk she became very defensive and offended that I didn't consider this an upgrade. I had booked a regular king room and requested a top floor, I got in late and was put into a handicap suite on the ground next to an exit and stairwell that had smokers coming in and out all night. The people above my room were very heavy footed and pounded around till very late and up early the next morning stomping around some more, this is why I always want a top floor. I feel they gave my room to someone else as I was late getting in that night.
Thank you for recently joining us. It's unfortunate to hear about the mishap regarding your room appointment. We will look into this matter and speak with our team to ensure that the comfort and satisfaction of all of our guests are fully realized. Please consider staying with us again so we can showcase the relaxing stay we're known to provide.
Nice welcome, clean pool, good breakfast. Clean room except for a hair in the bath tub. Really nice management at from desk (Alex I think?). Overall good stay, would stay here again. Pool is open 24 hours, bonus!
At Best Western Plus Ellensburg our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that you felt welcome upon arrival and that you had a chance to enjoy the pool. However, we apologize for any concerns about the bathroom, and we'll pass your comments along to our housekeeping staff. Should you be in the area again, please come back to see us.
We arrived at Best Western Ellensburg at check in time. However, I had the confirmation on my phone but Booking.com did not forward the information. We were able to secure an ADA room for my daughter and I for the first night, but would have to change rooms to a non ADA room the second night. That's ok we have dealt with a lot worse. The staff was more than accomodating having the second room cleaned and ready at 11am. So I didn't have to load and unload our stuff. Beds were comfortable and clean, breakfast was delightful. My only comment is it would be really nice to have a sliding shower head instead of a stationary one and fold down arms around the toilet.A BIG thanks to manager and staff.
Thank you for taking the time to show your appreciation for our cozy accommodations, great hospitality, and delicious breakfast. It was a pleasure serving you at Best Western Plus Ellensburg, and we're happy our team could quickly resolve the mishap with your reservation. We can't wait to welcome you back!
It was my first time in Ellensburg. I received a warm informative greeting about the hotel and the community. I was offered coupons for dining options. The rooms were nice and well taken care of. There was construction going on. But it didn't disrupt my stay.
Our team aims to deliver a warm welcome to each guest, and we're thrilled to hear that this was the case for you! We're glad that you found your room to be well-maintained, and we hope you could take advantage of one of the coupons during your visit. Next time you go traveling, we hope you'll come back for another excellent stay.
Good: 24 hour pool and fitness room, gluten free and dairy free options for breakfast. Unlimited coffee all day. 4 o'clock cookies. Good mattress. Only 55 rooms so not too crowded. Big tv. Good internet speed. Quiet except for train whistle. Bad: next to train tracks, limited breakfast options. Limited tv channels
Much appreciation for taking time out of your busy day to share your experience with us! It is pleasing that you enjoyed some of our refreshing amenities, such as our pool, fitness center, breakfast, and bottomless coffee. We trust your cozy bed allowed you to get some much-needed rest as well. While not all aspects of your visit were to your preference, it gladdens us that we still met your needs. Come back and see us again soon!
Very nice room and good friendly service. Good choices for breakfast...love the cookies in the afternoon too. Very clean and neat hotel. Only suggestion would be to get a better warming unit for the scrambled eggs.
Dear Connie, It delights us to know you loved our fabulous room, sumptuous breakfast, and kind service at Best Western Plus Ellensburg. We hope to deliver another remarkable experience for you in the future!
A very nice hotel rated high in the Best Western chain. We really appreciated the kind and professional staff. Both night front desk James and day Front Office Manager Alex rose to the occasion of extending our stay when floods closed the roads to our next BW reservation. Not having to change rooms and seeing we had what we needed was a step ahead of other hotels and eased our minds. Our thanks to your staff.
Our amazing staff takes pride in making sure all our guests have everything they need and will be proud you appreciated their exceptional service. Thank you for your kind words. Please come see us again soon!
The rooms are clean. The beads are comfortable. The staff was friendly and the breakfast had a good variety including dairy free and gluten free options. Everything I expect from best western. The only surprise was hearing the train at night.
Dear Robynn, Thank you so much for posting a review about your quick overnight stay with us! It pleases us to see that you appreciated our clean rooms, comfortable beds, tasty breakfast, and friendly staff. We hope that the train didn't cause any disturbances. From our entire team here at Best Western Plus Ellensburg, we're grateful that we had the opportunity to serve you and would love to welcome you back soon during your next visit to the area.
I truly like this hotel. I love the metal art they have around the lobby. I didn't make it down to the hot tub this visit due to work but I have in the past. I also like the cookies, fruit and drinks available upon check-in.
Thank you once again for joining us at Best Western Plus Ellensburg. We are delighted that our well-decorated property and specialties offered during check-in left a long-lasting positive impression on you. We would love nothing more than to have you back whenever your adventures bring you to Ellensburg.
I stay here on work trips. Always great service and clean comfortable rooms. There are restaurants within walking distance. They even have a nice barbecue area to use. Great place to spend some time at.
Dear Ray, We sincerely appreciate you continuing to rely on us here at Best Western Plus Ellensburg. It's fantastic to hear our clean, comfortable rooms and prime location are perfect for your needs. Should your travels bring you back to the area, our team would be thrilled to host you again!
This hotel is always clean, always has courteous staff. The bed was very comfortable and the room was clean and well maintained. I missed the lemon ice-water that is in the lobby during warmer months. It was a good stay.
Thank you for choosing to stay with us at Best Western Plus Ellensburg during your recent visit to the Central Washington University Theatre. It warms our hearts to know that our well-maintained accommodations and friendly guest service were perfect for your needs. Count on us again for another memorable hotel experience should your travels bring you back our way.
From the welcome and helpfulness from the front desk clerk to the room's cleanliness and great amenities, everything was just right for these tired travellers. Definitely the must stay property in Ellensburg!
Dear Glenn, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with us from our well-kept accommodations to our excellent customer service. It was a pleasure to serve you, and we can't wait to host you again. See you soon at Best Western Plus Ellensburg!
Traveling between Kalispell and Bellingham to take kids back to college because the trains had been indefinitely delayed. Stayed Saturday on the way and returned Sunday on the way back. Great restaurant recommendations. Decided the hot tub looked inviting, but I didn't bring a swim suit. Front desk suggested Fred Meyer. Great selection. I enjoyed a long relaxing soak in hot tub very much. We travel this stretch often between home and WWU, so will be staying again and will recommend to friends and family. Thank you!
Dear Juli, It is lovely that you had a comfortable and memorable time during your recent stay at Best Western Plus Ellensburg. We are glad that our relaxing hot tubs and friendly guest service left a long-lasting positive impression on you. Thank you for the raving review and glowing recommendation. We would love nothing more than to see you again the next time you're in town.
Very comfortable beds, low noise levels, and accommodating staff! The hot tub and pool were both very welcoming as well. Several stores close by. I do not reccomend the RoadHouse diner they offer a coupon for though.
Dear Dalyn, Thank you so much for posting a review about your relaxing experience with us here at Best Western Plus Ellensburg. It pleases us to see that you enjoyed our comfortable beds, quiet atmosphere, and accommodating staff. Also, we're happy to hear that you appreciated our convenient location and wonderful hot tub and pool. We hope that the rest of your trip went well and would be delighted to welcome you back soon.
Great room, great military rate, great cookies! Breakfast was best hotel breakfast in a long time. Ellensburg brewery had good German food. Quiet and good bed. We like to stop and rest before heading over the pass.
Dear Madeline, We love being identified as a facility with a serene atmosphere here at Best Western Plus Ellensburg. It is music to our ears to hear when we have met our guests' expectations through our excellent rooms, delectable breakfast, and comfy bed. We look forward to sharing another exceptional experience when your travels bring you back our way!
The pool was filthy. Service was good, Allyse is a jewel. Chlorine gas from the pool fills the halls all the way down. Room was good, love the layout. Didn't have the breakfast. Will try again. Why does it have to be so many words?
Dear Lauri, Thank you for staying with us and sharing your feedback. While we are glad you enjoyed your room, we are sorry that you found the pool to not be clean. Our staff will work to correct the issue right away. It was nice to hear our team provided exceptional service, especially Allyse. Next time you are in the area, we look forward to serving you again.
This was my first stay at this Best Western Plus and I loved it! Very friendly staff! Very quick check-in and check out process. Very nice facilities, great clean and fresh new room! and comfy bed!!! Parking was well lit and was secure the night I was there. I will stay here again for certain!
Dear Polly, Here at Best Western Plus Ellensburg, excellent accommodations are what we always strive to deliver to our valued guests. We're glad to know that you found our parking convenient, our staff friendly, and our rooms spotless, and it brightens our day. Your promise of returning is something we look forward to, and can't wait to see you soon.
The room that I was in, 110, must not have been remodeled yet. The door had to be slammed in order to get it to latch securely. There is Mold on the wallpaper above the shower/tub surround. Photos available.
Dear Dave, Clean and comfortable accommodations are what we always want to deliver to our guests, so your experience is disheartening to read. Please accept our apologies for any inconvenience caused by the door and uncleanliness of your bathroom. We'll discuss your concerns with the team for improvements and to enhance guest satisfaction. We know we can do better and would appreciate the chance to demonstrate it.
We got a king suite with a bedroom, everything was absolutely great! The room was clean and bed was comfy. Would have been better if the couch pulled out and if the tub was better but if was all still great. The only reason why I docked a star was the pool area was kinda dirty. The staff was wonderful though!
Thank you so much for letting us know about your wonderful stay with us here at Best Western Plus Ellensburg. It pleases us to see that we were able to met your expectations by offering a clean room, comfortable bed, and friendly service. We're sorry about your concern regarding the pool and will be addressing that immediately. We hope that the rest of your trip went well and would love to serve you again.
The hotel flooded before we arrived. I checked in via mobile check in and requested a 3rd floor room which I always do because the top floor is usually more quiet, I informed the hotel in the mobile check in that would wouldn't arrive until 9pm. What we weren't told before hand was that the hotel flooded and once we arrived it was like a war zone. Large fans everywhere! Tubes running down the hallways, walls torn apart, construction company still there working at 9pm. We were traveling with my brother and his wife who have a baby and we were told the elevator was out and we would have to use the stairs which in theory would have been fine but with extra baby items was a little inconvenient. When I mentioned this, the girl at the front desk said “well we aren't doing refunds but we can do a cancellation and you can go somewhere else”. I could not even believe she had the nerve to say that! I told her I would talk to her manager in the morning as it was late. I wish I could attach pictures of the construction on the floor we were on. It was crazy and the fans were so loud and right outside the doors to the rooms. I get that things happen and have to be repaired but the way that it was handled and the way we were treated was uncalled for. A better response could have been, can we help you carry your things upstairs or something like that. The manager in the morning did make up for things and give us a refund on part of the room rate and was very apologetic about the construction and their rude employee.
Your experience does not coincide with the comfortable stay we're known to deliver and we apologize for that. It was never our intention to make you inconvenienced in any way. Our team will be looking into your feedback to prevent such a situation from happening again. Please give us a second chance to provide the comfort and convenience you were hoping for.
Pleasant hotel. Great pool and hot tub, good breakfast. We were just really caught off guard with how loud the lobby was. They apparently had a pipe burst a few weeks ago and were trying to dry the place out. They had lots of commercial fans going and there's was a little bit of a mildew smell. The elevator also didn't work. It would have been nice to have a heads up with that or at the least a cut rate. Luckily where our room was we couldn't hear the fans at night. Overall, friendly staff and nice hotel. We would return.
Dear Amber, Although you appreciated our astounding pool and tasty breakfast, we are saddened to know about the issues you faced as a result of the burst pipe. Please accept our apologies. We hope that you will consider staying with us again here at Best Western Plus Ellensburg next time you're in town so that we can make it up to you.
Once every 4 years we travel to Ellensburg WA for Thanksgiving. For years this has been a place to stay with an indoor pool for kids, great breakfast before we travel out for our large family (55 - 75 usually) traditional feast. Great staff to work with and quiet clean rooms to come back too.
We can't thank you enough for joining us again here at Best Western Plus Ellensburg! Seeing your face is always a treat, and it pleases us much that we have not failed to deliver the fascinating, five-star experience we pride ourselves on and that you've come to expect from us. It is through our phenomenal staff, quiet and spotless rooms, and astounding indoor pool that you and your family were able to enjoy a lot. Your happiness will always be our goal, and we hope you'll be a guest of ours for many more years to come.
This hotel has the clean & convenient lodging, and reliable service I have experienced at other Best Western hotels - and it takes it up a notch with some of the details (linens, furnishings, etc). Actually feels like a higher class hotel. Would definitely recommend if you have reason to go to the little town of Ellensburg! It was a little higher price than I expected - but when I checked other hotels for the same date it was very comparable.
Dear Kendy, It's fulfilling to know you had a full-value experience at Best Western Plus Ellensburg, which was made possible by our fantastic room, and exceptional service. Thank you so much for the wonderful feedback, and come back soon!
Have always stayed here overnight before battling the Seattle area traffic. The desk clerks are always friendly & very helpful. Our room was large & very comfortable. Only problem was a couple with noisy children who used the hallway like a playground. Alex at the front desk was helpful in changing our return trip overnight stay on 11/19 from Ellensburg, WA, to the Best Western in Walla Walla, WA. Only problem was that when we arrived in Walla Walla the arrival date was 12/19 & the Ellensburg stay had not been cancelled. Fortunately the clerk in Walla Walla was able to correct the mistake.
Our team is happy to hear that our friendly staff and spacious rooms were once again perfect for your trip. We're also glad we could assist you in changing your reservation and we look forward to another comfortable overnight the next time you visit Best Western Plus Ellensburg.
We couldn't have gotten anything better for the money. Front clerk was very kind and attentive during check-in, no issues at all. Our room was exactly what we wanted, a very comfortable king sized bed, clean and lots of room. Bathroom was clean and had all needed amenities. The breakfast was fantastic! So much to choose from, waffles, biscuits and tasty sausage gravy, eggs & bacon, all kinds of bread choices, yogurt with numerous toppings, juices, coffee, etc etc. I would highly recommend this hotel.
Dear Brenda, How lovely to hear from valued guests like you! It makes us proud to hear that our cozy room, exceptional service, and sumptuous breakfast never failed to deliver a phenomenal experience for you at Best Western Plus Ellensburg. Should you return to town, you can rely on us for another full-value stay!
This is a modern and up to date property, clean, large rooms, comfortable bed, and friendly staff. Delicious breakfast and plenty of choices to accomodate all diet needs. A great location, no noisy businesses and very private. Easy to find and less than a mile from the I-90 Exit.
Here at Best Western Plus Ellensburg, to be classified as a fantastic choice is heartwarming! It's our mission to ensure our guests receive the enjoyable and exceptional experience they expect and deserve through our modern setting. It is rewarding to hear that our spotless and spacious rooms and convenient location were enjoyable aspects of your stay. We're also delighted that you loved breakfast and we would love nothing more than to see you again the next time you're in the area.
A very nice hotel, friendly staff, and good location. We were in a 2-bed Queen Suite and it was really roomy. Breakfast was good and the biscuits and gravey was excellent. If your are travelling through Washington and need a place to rest I recommend this hotel.
Dear Paul, Thank you for stopping by our property and for sending us your thoughts. After a long drive, finding a perfect place to relax is vital, and we are happy to hear that we did not disappoint. It's great that our cozy accommodations and our hearty breakfast delivered a refreshing stay. We are delighted to learn as well that our hospitable staff impressed you. We wish you happy and safe travels, and we look forward to seeing you again at Best Western Plus Ellensburg soon!
First time at a Best Western Plus...what an amazing surprise! 24 hour pool! So quiet you'd think you were the only ones there! Super attentive staff...had to move one of our 6 nights and needed an extra chair in sitting area and they gave us a big comfy one! Didn't get up for breakfast but overheard other customers praising it. Their overall attitude had a "wow" factor I don't usually get on our many trips. Will definitely be back for more next October.
Dear Karen, We are grateful to read that you found many aspects of your stay to be wonderful. From our refreshing pool facility and delectable breakfast, although you were not able to try it yourself but heard from other guests, we are stoked that you were able to enjoy your time at Best Western Plus Ellensburg thoroughly. It is delightful to learn as well that our hospitable staff impressed you with our stellar customer service. Our team can't wait for October 2020 to create another exciting memory with you. Thanks for your time and your kind words. We wish you all the best going forward.
We went for a weekend and I screwed up the dates when making the reservation but Paul took care of it without a problem. Everyone we encountered was very nice and helpful. The breakfast area was clean and the food was pretty good. The young lady working the breakfast area was friendly and spoke with everyone. They are pet friendly and the pet area outside was really accommodating and clean. The rooms were in good condition and there is a restaurant within walking distance which had everything we were looking for.
Dear Garry, At Best Western Plus Ellensburg, it has always been our mission to deliver relaxing accommodations, delectable breakfast, and great hospitality, so we can't thank you enough for the compliments. Our team looks forward to providing another remarkable experience for you and your furry friend should your travels bring you back our way!
This is the second time my sister and I have stayed at this hotel. Friendly, efficient staff; nice breakfast; free parking; clean room with comfortable beds, plenty of towels, and a table for playing games. Everything we needed.
Dear Janet, Thank you for your wonderful review of the Best Western Plus Ellensburg. The greatest compliment a guest can offer is his or her return business and we are so glad to know that you rely on our property for a comfortable and pleasant stay. It's our pleasure to offer our valued guests complimentary parking and we are thrilled to know that you had a chance to take advantage of that. It was our pleasure to call you our guest. Should your travels bring you back, we would be honored to host you again.
Beautiful room, nice kitchen and handicapped shower. Since my husband has mobility issues we asked for a handicap accessible room and it was great...lots of room to move around and easy to access and operate shower. The staff was so friendly and helpful. Glad to know that dogs are welcome so when we travel with our pup we can stay with you. Breakfast was a nice surprise for us, so convenient. We will definately stay again.
Dear Nancy, We love being recognized as a favorite here at Best Western Plus Ellensburg. It brings music to our ears to hear that we have met our guests' expectations. Our team will be happy to know their friendly service, and our well-maintained accommodations that have handicap access were the highlights of your stay. We look forward to hosting you again in your future visits, and we cannot wait to see you again!
The hotel front counter person I think his name was Alex was very helpful and even gave us coupons for dinner. The beds were comfy and the room was very clean. I enjoyed my coffee maker. Breakfast selections were good.We will be staying here again. Go Cats!
Dear Beverly, Compliments from valued guests like you are always appreciated! We are delighted that our fabulous accommodations, amazing amenities, and excellent hospitality paved the way for you to have a phenomenal experience at Best Western Plus Ellensburg. Thank you so much for the lovely comments and come back soon!
Always a pleasure to stay here. Dog friendly and people friendly as well. Clean and well appointed. We always look forward to staying here when visiting our granddaughter attending Central Washington University.
Dear Rick, We can't thank you enough for joining us again here at the Hotel Galvez & Spa and for sharing the details of your recent stay. It warms our hearts every time we read a review that a returning guest like you had another memorable experience. It was such a pleasure having you here again, enjoying our pet-friendly facility, along with our excellent staff and clean accommodations. On your next visit to your granddaughter, consider staying with us again for another exceptional experience.
In Ellensburg for CWU football game! Thus hotel is very clean and staff so friendly! Beds soooooo comfortable too! The breakfast was good too. Loved it and we will be staying here all the time when available!
Dear Latonya, Thank you for your feedback. An enjoyable experience is what we always aim for here at Best Western Plus Ellensburg. It's delightful to have been able to deliver a comfortable and convenient stay. We're thrilled to hear that our clean accommodations, tasty breakfast, and friendly staff were the highlights of your memorable trip. We look forward to providing another exceptional experience when your travels bring you back!
Loved this location and the spacious rooms. We were on the 3rd floor and had a nice view of the sunset and towards the north, Mt Stuart. It was solid, quiet and the bed was comfortable. It got down to 20 at night but we were never too cold or to hot. The sitting area was nice and the bathroom clean and had nice touches, like a makeup remover and dark washcloth to finish the job. The breakfast had lots of options, and I especially enjoyed the "condiments" bar for yogurt or cereal, which included nuts, currants, granola and more. Everyone was friendly and helpful, and when we asked about a walk nearby the clerk printed us a map and it was close by, along the river at a City Park. That made this location and BW a big Plus for us!
Dear Kathy, Thank you for choosing us here at Best Western Plus Ellensburg! We are delighted to know our location, comfortable accommodations, and tasty breakfast helped make for a remarkable stay. As you saw, we have everything one needs for a great visit to the city and we hope you will become a familiar face moving forward. All the best and we wish you happy travels!
Comfortable bed, extra nice bedding with full sized soft pillows, good shower spray with nice citrusy bath products. The breakfast ham was good. If the scrambled eggs had been real, it would have earned another star.
Dear Sandi, We were happy to exceed your expectations with a cozy stay here at Best Western Plus Ellensburg. Thank you for your review! The little touches make a big difference, and we're glad that you enjoyed features like our pillows and shower products. Trust in us for another great value when you are back in town!
I was so pleased with every aspect of our stay at the Best Western Plus in Ellensburg! From working with us on our rate when we missed our wedding group rate price, to giving us early check in. The staff at BW did everything they could to make us comfortable. The rooms were very clean and spacious and the free breakfast was awesome. I definitely recommend staying here to everyone!
Dear Cyley, Thank you for staying with us at Best Western Plus Ellensburg. We know weddings can be stressful, and so we are happy to hear that our staff went above and beyond to make sure you had a comfortable visit. We hope you had fun celebrating and look forward to welcoming you back next time you are in the area.
Nice room layout, good front desk service and a very good breakfast buffet. The hotel offers a large indoor pool and hot tub. The hotel is centrally located so it's easy to get to other restaurants and local sites.
Dear Jack, Providing a clean, comfortable, and convenient stay is always our goal at Best Western Plus Ellensburg, and we're thrilled to know we succeeded during your visit. It's a pleasure to pass along your kind words to our friendly, hardworking team and we're glad to know our central location was perfect for your dining needs. We would be thrilled to host you again, and we wish you safe and happy travels along your way.
We once again stayed in our favorite Hotel in Ellensburg. Desk clerks were so helpful and friendly. It did not disappoint, clean, friendly, helpful, comfortable bed, we even use the guest laundry and it was great....It is always a pleasure!
From our comfortable accommodations to our friendly service, we're delighted that you could enjoy another great stay with us. We appreciate your continued patronage and look forward to showing you another pleasant stay here at Best Western Plus Ellensburg. Until then!
Alex took great care of us; made sure we had an early check-in to make a wedding on time and made sure we had everything we needed to take care of our son. He even recommended a great place for lunch that was local. This guy needs a raise.
Thank you for going out of your way to show appreciation for our exceptional service at Best Western Plus Ellensburg. Alex will be pleased to hear your compliments. We hope you had a wonderful time at the wedding. See you again soon!
Great place to stay when visiting the area. Beds are super comfy. Location is perfect & very quiet! Pool and hot tub are nice. Breakfast is good. Price is a little higher than some in the area but you get what you pay for! Will stay here every time we head over to Ellensburg.
Thank you for choosing Best Western Plus Ellensburg and for taking a moment to share your wonderful review. It was our pleasure to host you, and we're thrilled you enjoyed our convenient location, comfortable accommodations, and great amenities. We trust you had a memorable trip, and we hope to welcome you back again soon!
This hotel is a wonderful place to relax and enjoy the Kittitas Valley. Close to the heart of Ellensburg and Central Washington University. This is my “go to” hotel in Ellensburg. Staff is exceptional. Rooms are very clean.
We're proud to be your go-to hotel in the area! It's great to know that our location was ideal for your needs and that our attention to cleanliness and service impressed you. Thank you for the wonderful review! It would be an honor to host you again at Best Western Plus Ellensburg.
We stayed here for an overnight business trip. We have stayed in several BW's in smaller towns over the last year and most of the time our experience is very average and just adequate. This BW was a very pleasant surprise. We reserved a mini king bed suite. The room was clean and spacious with a very comfortable bed, love seat, desk, fridge and microwave. There was a night stand on both sides of the bed (not always the case, we have learned). The bathroom was clean with ample space. A black washcloth for makeup removal was provided - something I have not seen in any hotel we have stayed in. The fitness room has a treadmill, bicycle, elliptical and weight bench. The pool area is very nice with a small seating area outside. There is also a small area with BBQ and seating/tables in the back of the hotel. The breakfast room is spacious with a good selection of typical hotel breakfast food: 2 waffle makers, biscuits and gravy, “cheese omelettes”, sausages, 5 dry cereals, oatmeal, yogurt (with toppings!), hard-boiled eggs, apples and oranges. There are several fast food restaurants and a Starbucks in the immediate vicinity. The cute downtown with many restaurant options and CWU are just a mile away - a pleasant walk or quick drive. This was the perfect place for our overnight stay. We have several more meetings here and are looking forward to staying here again.
Dear Lynn, Receiving your recognition for our fabulous facilities and superior service inspires us to be unwavering in our commitment to deliver an excellent experience to our valued guests. Thank you so much for including Best Western Plus Ellensburg in your business trips. Until next time!
Their standard rooms are more than adequate, very clean, king or queen size beds and sufficient room for a couple or small family. There are a wide array of restaurants and shopping locations close by as well.
Dear Guy, It was a pleasure providing you with well-equipped accommodations at a convenient location. Thank you so much for including us at Best Western Plus Ellensburg in your travels. We'd love to hear from you again!
Facility appears to be quite new or very well maintained. The people were friendly and helpful. The room was very clean and nice. It is a smaller facility on the south edge of a University and Rodeo town (near the freeway). Walking distance to a steakhouse and many fast food options. The indoor pool is large and very nice.
Our team is grateful to hear that you had a pleasant experience with us and that you appreciated the extra amenities our property has to offer like our impeccable indoor pool and well-kept facilities. It is good to know as well that you were pleased with our cozy accommodations and top-notch hospitality. Also, it sounds like you had a fantastic tour of the town and the nearby attractions. We are glad that our ideal location suits you. We are looking forward to your next stay here at Best Western Plus Ellensburg. We hope it is just around the corner!
I have stayed here several times while my daughter was in college. I come back now because of the comfort, friendly staff great night sleep. Pool and hot tub for relaxing and breakfast before you leave.
Dear Victoria, Compliments from returning guests like you make our day much brighter! It's such a pleasure to read that our awesome amenities and friendly service delivered you a comfy experience at Best Western Plus Ellensburg. Thank you for including us in your travels and we hope to see you again soon!
The suite was crazy. Never expected this type of a room at a chain hotel. I believe in the Best Western brand and try very hard to only stay here. Never had any problems, enjoy the staff and all of the provided amenities.
Dear John, Our team works diligently to ensure we exceed our guest's expectations, and we are glad that we have achieved that during your recent visit. Also, we are stoked to learn that our warmly furnished accommodations, impeccable amenities, and top-notch hospitality were the highlights of your stay. Your loyalty to our hotel chain is much appreciated. Rest assured that we will do whatever it takes to make us deserving of your trust and this perfect review! Come back soon.
We were upgraded to a full kitchen suite. The room was very comfortable, had a couch and ottoman that surprised us it was so comfortable. We really enjoyed the full size refrigerator. The breakfast was good and the access from the freeway was easy plus there was a great restaurant next door so we could walk. I would totally recommend this hotel. The pool was great too.
Dear Janice, Thank you for the wonderful review and recommendation! We're thrilled our spacious, well-appointed suites provided you with the ideal place to rest and that our tasty breakfast menu was to your liking. It's also great to know that our location worked well for your trip and that you had a chance to enjoy the pool. If your adventures bring you back to town, please come see us again at Best Western Plus Ellensburg.
I travel alone so I am always concerned about my safety. Best Western Plus Ellensburg Hotel always is welcoming and sees to my every concern. I know I'm safe when staying there, just as I am in my own home.
Our team treats every guest like family at Best Western Plus Ellensburg, so we're thrilled to receive such recognition. We'd be excited to be your temporary home again on your next visit to the area. See you soon!
The staff was friendly, the rooms were clean and well equipped. There wasn't any adjoining rooms and the couches in the rooms were not pull out. The hotel is on a pretty busy road and multiple trains come through very close and blow their horns.
Dear Dave, We're sorry that the outside noise might have bothered you during your stay. However, we thank you for your kind comments as receiving recognition for our friendly service and well-equipped accommodations never fails to brighten our day. Come back soon!
Best western plus in Ellenburgs WA. Front staff were very helpful, room was great and very quiet. Breakfast choices were hot, and numerous choices to met everyone's best breakfast. Very easy access from mai. Highways but would help if there was signage when it's time to turn.
Dear Debbie, Our main priority is to ensure we uphold quality standards at all levels, thus, we are delighted that this was achieved during your recent stay from our top-notch hospitality, to our serene and cozy accommodations, and our thoughtfully curated menu. Additionally, we are glad that despite your concerns with the signage to our property, our strategic locations was convenient for your travel needs. We at Best Western Plus Ellensburg would be delighted to host you again in the future. Happy and safe travels!
We always stay in suites with a separate bedroom, as we have different sleep habits. After reserving a suite, which pictures on the website showed as having a door between the bedroom and living area, I called to make sure that was in fact the case. The person I talked to said yes, it was separate. When we checked in, it was not. The bed was in the same area with the couch, desk and tv. The only thing separate was the kitchenette. When I went down to complain, I was told that was the only type of suite they had, so we were stuck with it. I ended up moving the tiny dining table into the back corner of the kitchenette so I could read or be on my computer while my husband slept. To top it off the bed was much too hard for me, so I barely got any sleep. Won't ever stay there again.
We always strive to deliver a comfortable experience to valued guests like you, but it is very regrettable to hear the accounts of your recent visit. Please accept our apologies for the inconvenience this caused. We would like to inform everyone that when booking through a third-party site, room-types are not guaranteed but rather based on availability. Unfortunately, when you arrived, the room you initially requested was not available. Nonetheless, we will speak with our staff to ensure better communication in the future. We would love to make it up to you in the future.
Only spent one night & didn't have the opportunity to utilize the pool - darn, as I had brought my bathing suit! The amenities were there, but just barely - would have liked to have had larger shampoo/lotion portions as there wasn't enough for 2 people. Staff were friendly! Check out wall above shower - detected what appeared to be black mold!
Dear Debra, Thanks for taking a moment to share your review. We appreciated the opportunity to host you, and we're glad you enjoyed our friendly service. Please accept our apologies for the inconvenience caused by the limited toiletries and the issue above your shower. Our staff is always available to assist with anything less than perfect during your stay. We'll notify our team to ensure these concerns will be addressed. Nonetheless, we trust you had a pleasant visit to our area, and we hope you'll consider returning.
Room was great and clean, the bathroom was very clean. The biscuits and gravy were delicious! Loved the 24 hour pool as well. The staff was friendly. You yeah and how could I forget, the bed and pillows were heaven! Thanks, we will definitely stay at Best Western again!
Dear Amber, At Best Western Plus Ellensburg our goal is to impress all our guests so we're happy to hear we succeeded with you! Thank you for your compliments on our attention to cleanliness and service. We're glad our tasty breakfast menu was to your liking and that you had a comfortable night's sleep. The next time you're in town, we'd be happy to host you again.
We have stayed at many Best Westerns and this is my favorite! The staff is so friendly, helpful and professional, and well trained! They obviously love Ellensburg, and want guests to love it too! We were with a large family group and they accommodated our quirky needs, with smiles. Early checking, a corkscrew, rearranging their breakfast room tables for a group; all was accommodated, with smiles! The rooms are large and well appointed. They are spotless! If you are going to Ellensburg WA, this is a great place t9 stay!
Dear Betty, It was great hearing from you! Your recent review brightens our day. Our team strives to demonstrate excellent customer service to our valued guests, and we are delighted to learn that our top-notch hospitality is the highlight of your visit. We are glad that our well-kept property, cozy accommodations, and even breakfast were the positives of your stay as well. It seems we have delivered or even exceeded the Best Western quality experience you expected and we couldn't be more pleased. It was a pleasure having you stay with us. Best Western Plus Ellensburg is deeply thankful for your excellent review and recommendation. We are looking forward to hosting you again and delivering another refreshing stay!
First impressions were great and held up for the duration of stay. I'd gladly stay here again. I pulled in pretty late and the sun had long since gone to bed. I immediately noticed the parking lot was well lit and clean. Road noise was low as well. Walked inside and the desk clerk was well dressed, clean and courteous. Elevator was clean too. Got to the room and opened the door. There was an initial overwhelming aroma of a freshening spray (or cleaner). Almost too much but it dissipated rapidly. Room was clean, nicely sized, and at a comfortable temperature. Well apportioned with 2 Queen beds and a small sofa + desk and chair. Large TV, mini fridge, microwave, small coffee pot. Beds were comfortable and had four pillows each. Breakfast is free and pretty standard fare for a free breakfast at this price point. Nice to see Gluten Free options and decaf coffee / teas too. Fresh fruit. Plenty to eat and again - breakfast area was clean. I did not check out the pool or fitness room.
Thank you for your thoughtful review. We are so glad that you choose to stay with us at Best Western Plus Ellensburg. Our staff works to make all our guests feel at home from the moment they walk through the door, and we are thrilled you felt comfortable and appreciated the cleanliness you found throughout the hotel. If your travels bring you back to town, we would be pleased to have you stay with us again.
This Best Western was very comfortable. The reception desk people were very friendly and helpful. The breakfast area had plenty of seating with a wide variety of food selections. We love the cookies that were made each afternoon!
Dear Sharon, A comfortable property and friendly staff are both fundamental to a successful trip, and to hear that this was your experience has us ecstatic. We're also happy you enjoyed a delightful breakfast and our complimentary cookies. Should you return to Ellensburg, we would love to have your company for another excellent trip.
Unfortunately, husband's wallet was stolen at the nearby restaurant. All credit cards and cash were stolen. This hotel was incredibly unhelpful to him in a very difficult situation. They were more interested in how he was to pay for the night's stay than helping him. (Luckily, the charge had already cleared to be paid) The manager on duty on August 11 in the morning offered no help to him whatsoever. Lessons learned. You would think, that in a small town like Ellensburg, people would have been more helpful. However, 3 people in the breakfast room offered to give him $10 each to get on the road to Seattle. Thank you to those kind folks.
Dear Tina, We're distressed to hear about your husband's experience. Please accept our apologies for any disappointment with the service he received during a stressful situation. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. If your husband is in the area again, we'd appreciate the chance to offer him the excellent hospitality we're known for.
This was truly a great hotel. The people, the breakfast,The pool, the room were all wonderful! We drive a truck across the United States and have stayed in many different hotels and by far this was the one of the best
Thank you for leaving this wonderful five-star review of your stay with us at Best Western Plus Ellensburg! We do our best to provide our guests with an experience that exceeds their expectations, and it was very kind of you to take a moment to give us your feedback. We hope you'll consider us your home away from home whenever you're in the area. Best regards!
I had a great stay, the beds are the most comfortable I think I've ever slept on and I travel alot with work all over. Couldn't be happier with the hotel and the roadhouse restaurant next door compliments the best western within waking distance. I will be looking forward to my next stay there thank you
Dear Mike, Reading compliments from a well-seasoned traveler like yourself is an honor, and our team is delighted to have been a part of your incredible stay. Thank you for sharing your thoughts. We are equally looking forward to having you back with us on your next trip. Until next time, take care!
Awesome staff! Cameron, Steve, Alex, Elyse all the front desk staff is awesome. Housekeeping staff is amazing. Breakfast ladies are super nice. Variety of breakfast items. My husband and I have enjoyed our stay.
Dear Laura, Receiving recognition for our friendly, hardworking team is always appreciated, and we can't wait to pass along your kind words. We're also happy to know you enjoyed our tasty breakfast selection during your visit. It would be a pleasure to host you again at Best Western Plus Ellensburg, and we wish you safe and happy travels along your way.
Located away from the major freeway gives one a quiet nights stay. Large room with a settee, desk and king bed. Was a little more expensive than our previous night at the Best Western in Yakima. Would recommend it to others.
Thank you for your fantastic recommendation and it means a lot to us that we could provide you with a comfortable, clean, and quiet experience. It is great that you were pleased with your accommodations and as we continue to improve, we hope you will visit us again for another quality stay. Take care!
Great location off I 90 quiet, clean, modern , lots of amenities, friendly staff. Wonderful breakfast options scrambled eggs and bacon and biscuits and gravy and healthy yogurt and granola plus more than you would find in your kitchen at home. Cookies and 24hr great coffee ! Pool looked inviting and outdoor terrace area very appealing. We will return !
It warms our hearts to receive your feedback! We are happy to see that our convenient location and delicious breakfast were just a few aspects that helped make your visit excellent. Our team will love to receive your praise and we look forward to you becoming a familiar face here at Best Western Plus Ellensburg!
Very nice front desk staff. Very good accommodation for a no-frills stay. It is probably the best hotel in the area as Ellensburg is a very small town. However, I thought it was kind of pricy for its simplicity.
It's a pleasure to learn that our cheerful staff could help you enjoy your visit with us. We are honored that you consider us the best lodging in the area. Should your travels return you to the area, we hope to provide you with a stay you'll love even more.
Great hotel in a great location next to Restaurants and a new Dutch Bros. I would highly recommend this hotel. Large rooms with a small living room make it feel larger than most hotel rooms. The comfortable beds were a plus too.
Dear David, Our day is brightened by your warm recommendation of Best Western Plus Ellensburg! We're thrilled that you enjoyed our spacious, comfortable accommodations. It's also great to hear that our location was convenient for you. Many thanks for your thoughtful compliments and we hope to see you again soon!
Alex at the front desk, was very helpful after a somewhat traumatic day. From helping with registration to all the extra assistance we needed, we were so well taken care of. We were even able to keep the motorcycle in the lot till we were able to pick it up. Thx BW
Dear Chris, Thank you for the feedback regarding your recent stay. It was a pleasure to host you, and we hope you are doing well after your accident. We are happy to hear that you were treated well by our exceptional staff. Should your travels bring you back to our area, please consider returning to Best Western Plus Ellensburg!
Hotel and staff are top notch minus the AC units in room. Ours would not stay on and when we set it to continuous fan the AC wouldn't work. Luckily temps were in the 80s so our stay was pleasant but this is a concern for a hot summer day. Room was 219 but the design and location of that unit makes me believe other rooms will have similar issues.
Dear Todd, Deciding where to rest your head is essential, and we're honored you trusted us with your comfort. Knowing that our staff could ensure you were relaxed is a pleasure, and your concern about the AC has been passed along to our maintenance team to investigate immediately. It is our hope that we can make each stay more memorable than the last, and we look forward to making your next visit phenomenal.
Tired and ready for bed the barking dog in the room next door was not a welcome addition to our stay. The website stated that pets are only allowed on the first floor of this motel so we thought our 2nd floor rooms would work fine. When I brought it to the attention of the front desk the next morning I was told that pets are welcome on the first AND second floor... so be aware if you suffer from allergies or don't want to be disturbed while trying to rest. Other than that we had a lovely stay, beds were comfy and breakfast good.
Dear Annette, Thank you for your helpful review, we listen closely to all the feedback that our guests choose to share. It pleases us to see that you appreciated our comfortable beds and delicious breakfast. We're very sorry about the misunderstanding regarding our pet policies. We'll be looking into that matter to ensure that our hotel is accurately represented online. We truly value your business and would be delighted to welcome you back soon here at Best Western Plus Ellensburg.
Stayed in a double queen with 3 adults and one dog. The room was spacious, clean, and very comfortable. The person who initially took my reservation was efficient and charming. I was surprised by the quality of the pet area which included pet waste bags, a disposal can, and lush grass. Would recommend and would stay again.
Dear Rebecca, We love knowing that our guests are happy and truly appreciate your kind review. It pleases us to see that you enjoyed our comfortable beds, spacious rooms, and high standards of cleanliness. Also, we're happy to hear that we were able to provide you with friendly and helpful service. Thank you for your recommendation and please stay with us again soon here at Best Western Plus Ellensburg.
I cannot praise the staff enough. Everyone was very friendly and courteous. We felt at home. My daughter forgot her toy in the lobby and they brought it to us. The rooms were very clean and the breakfast was nice. We definitely plan on staying here again!
Dear Rae, Thank you for sharing such a wonderful review of your experience here at Best Western Plus Ellensburg! We're thrilled that you felt right at home with us. Our friendly and welcoming team members are our greatest strength, and we would love nothing more than to serve you again. Come back soon!
I usually try to stay at a Best Western, and the Ellensburg location did not disappoint! The hotel was scrupulously clean, and Alex behind the front desk was an absolute dream to work with. When our remote for the television didn't work, he came up personally to bring us a new one. Breakfast was good - I will definitely stay here again!
Thank you for being a brand loyal guest. It's wonderful to hear that our attention to cleanliness and service impressed you and that you had everything you needed for a perfect visit. Thank you for your kind words! We look forward to hosting you again at Best Western Plus Ellensburg!
The staff was great . The room exceeded my expectations . The trip to the gorge was quick and easy . I will definitely stay here again . They made everything so convenient for the concert goers. Parking was free unlike most hotels these days
At Best Western Plus Ellensburg our goal is to impress all our guests so it's gratifying to know we succeeded with you! We're thrilled our friendly staff made you feel welcome and that our spacious, comfortable rooms impressed you. It's also great to know that you appreciated the included parking and convenient location. The next time you're in the area, we'd be proud to host you again!
This hotel is a really good choice if you need to stay in Ellensburg. The staff are friendly and helpful, the rooms are clean and everything works well. This hotel is easy to get to off of I-90. It is easy to get to the historic downtown as well.
Dear Stephen, It is wonderful to hear that you enjoyed your stay with us. We are happy to know that you appreciate our friendly and helpful staff, clean rooms and convenient location. Thank you for taking the time to leave your review and we would be honored to see you during your next stay in Ellensburg!
Everything was great... room, cleanliness, quietness, check-in, location, but the pillows were horribly uncomfortable and I woke up with such a neckache. I maybe should have checked with the front desk to see if they had others that weren't so thick and firm. My husband didn't mind them at all but he usually sleeps with two pillows so they worked well for him. Our AC unit worked well with good temp control but had a bit of a rattle.
Dear Rhonda, We appreciate you taking the time to write a review and it is wonderful to know that you had an overall excellent stay with us! While most of our pillows are the same, in the event that your pillows are posing a real issue, please let us know and we will try our best to find a suitable solution. Thank you for allowing us to host you and we eagerly await your return here at Best Western Plus Ellensburg!
After a long drive it was nice to pick a hotel that wasn't right off the freeway. Quiet was great. Front desk gentleman was very nice/professional. Our room was a suite with a nice sofa to read/relax in. Room was large and well appointed. Shower was just so so and on the small side. Bed/pillows were comfy and we had a good night's rest. Nice breakfast, even pre-made omelets, that my hubby said we're pretty good. Nice to have bacon over sausage for a change. The usual items were offered as well. Plenty of choices. Just wish they served breakfast alittle later than 9 AM.
We are glad to see that Best Western Plus Ellensburg could provide a nice comfortable and quiet place to stay after a long drive. While we do apologize that our breakfast hours didn't quite meet your preference, it is wonderful to see that you all appreciated our various breakfast options. We hope the rest of your trip was good, and we would be honored to welcome you all back the next time you are passing through.
We stayed at the Best Western Plus while attending a concert at the Gorge Amphitheater. The hotel itself is lovely with comfortable rooms and nice amenities. The staff is nice and it was a great stay. I recommend staying here when you're in Ellensburg.
Thank you so much for the feedback and we are delighted that we were able to provide you with an excellent stay! You were a pleasure to host and we hope you had a great time at the concert. All the best and visit us again here at Best Western Plus Ellensburg the next time you are in town!
Stay here in January every year. The front desk is always helpful, the rooms amazingly clean and comfortable. Things are even better now with Uber having arrived and available in Ellensburg as well! Took and Uber to PitaPit at 2:00 am and back. Front desk was very professional, courteous, and friendly as I engaged them with chat whilst in my pajamas.
We're proud to include you among our frequent guests. It's great to know that our friendly staff always makes you feel welcome and that our clean, comfortable rooms continue to impress you. Thank you for the wonderful review! We look forward to hosting you again at Best Western Plus Ellensburg!
It is always a pleasure to stay at Best Western Plus in Ellensburg. The staff is always nice and the rooms are great. The new tv remote system makes for a more enjoyable stay. This is the best hotel in Eberg.
Thank you for your kind and generous review of the Best Western Plus Ellensburg. We are delighted to know that you enjoy our rooms and accommodating and helpful team members. It is an honor to call you our guest and we are pleased to offer a consistently comfortable and pleasant experience. Thank you again for staying with us. We look forward to welcoming you back soon.
Our group stayed in Ellensburg for an Eastern WA tour of the Natural Wonders and we enjoyed our stay at the Best Western. The hotel staff is very friendly and helpful. The hotel is close to a nice sit down restaurant or fast food. The continental breakfast is kept well stocked with plenty of choices and options with those who have diet restrictions. Staff is knowledgeable about the area and will make recommendations for places to eat and visit.
Thank you for your kind and thoughtful feedback of our accommodations! Our staff is more than happy to rise to the occasion and provide our guests with helpful knowledge of the surrounding area. We hope you enjoyed the tour of the Natural Wonders, and we cannot wait to see you again on your next getaway to Ellensburg!
Beautiful rooms, lovely decor, nice paintings on the walls, very clean and new feeling. We had an RV that needed to be parked for the night. The desk clerk, Alex, went outside, down the walk to make sure there was plenty of room for us to park our RV before we entered the property. He continued to help us with our questions and assisted us beyond the call of duty.
We can't thank you enough for your heart-warming review! It pleases us to learn that you appreciated our beautiful rooms, tasteful decor, clean facilities, and helpful service. We're happy to hear that our friendly staff was able to ensure that you had a nice parking spot for your RV. We're grateful that you chose to stay with us and would be delighted to serve you again soon here at Best Western Plus Ellensburg!
Probably one of the Nicest and up to date Best Western's I have stayed in. Rooms were big and had the most comfortable beds in them. Pool and hot tub were a plus. The staff was very friendly and helpful.
Dear Bob, On behalf of the entire Best Western Plus Ellensburg team, thank you for your review! We're excited that you rested well and enjoyed our spacious, cozy rooms. Our aquatic amenities are always a hit! We take pride in delivering a refreshing and relaxing stay, and your review is an encouragement. Depend on us again when you are passing through!
We enjoyed staying here after a concert at the Gorge. It's close enough and everything was clean and comfortable. They have a nice, free breakfast in the morning. The staff was pleasant and welcoming.
It was a treat to serve you! Thank you for making our day with a terrific review. We'll pass along your compliments to the housekeeping team. For another cozy, welcoming, and tasty stay, make Best Western Plus Ellensburg your first stop!
Was in Ellensburg for business for a night. The hotel is nice, looks pretty new and only a couple miles to the old down town section with bars and resturants. I will stay here again when working in Ellensburg. Had a free little breakfast too.
Dear Dean, It was a pleasure hosting you on your quick trip to Ellensburg! We're glad our comfortable accommodations suited you and that our location made it easy to check out some of the great local bars and restaurants. Our team is looking forward to your next stay!
We liked the location of this hotel as it was near the interstate but not right next to it, so it was fairly quiet. There was an excellent restaurant just across the road too. Breakfast was good too. There was a good amount of storage and comfortable bed.
Thank you for choosing Best Western Plus Ellensburg! We are so happy that our location was a highlight of your stay, and are even more delighted that our close proximity to the highway did not disturb your comfort. It sounds like our cozy, spacious room was perfect for your needs as well! Choose us again next time you're in the area.
This is a quiet, comfortable property for an overnight stay when traveling across the state. The rooms are spacious with a separate sitting area. One thing to note, however, they don't provide DVD players; and this time I found that connecting and using my own DVD player required requesting a special remote from the front desk in order to switch the TV from TV to DVD player. I don't know what they'd do if they had multiple people wanting to do this; they acted like they only had the one remote to do this. Rather an unusual practice, I think.
Returning guests pay us the highest compliment by continuing to choose Best Western Plus Ellensburg! Our team is happy to hear that we've consistently delivered the spacious, comfortable accommodations and tranquil environment you've come to count on from us. We'll also discuss your comments regarding the use of your DVD player. It's our hope that the rest of your travels were pleasant as well. Many thanks for your kind praise and we look forward to seeing you again soon!
Nice hotel with easy access on and off the I 90. Clean, with loads of parking and quiet. All the staff were very pleasant and there was a pool for those who wish it. Right next door to an excellent Restaurant, The Roadhouse Grill, and 4 mins by car will take you anywhere in Ellensburg---a nice little town for a stop or a break.
Dear Nishni, We hope you had a wonderful time here in Ellensburg! Thank you for allowing us to serve you and offer you the quiet and well-serviced stay you were expecting. It sounds like our location was ideal as well! Whenever you need a peaceful, convenient weekend getaway, let us know!
Overall great stay other than the lack of communication with the management and other workers. Great breakfast and great swimming pool. Close to food choices and shopping. Friendly maids and breakfast servers.
Dear Dee, Your positive rating of Best Western Plus Ellensburg is much appreciated! We're delighted that you enjoyed our wonderful amenities and convenient location. We'll work to ensure better communication with our guests. However, it's good to know our housekeeping and breakfast teams provided courteous service. Many thanks for your thoughtful compliments and we hope you'll return!
My wife is an English teacher and her kids were going to Central Washington University for A History Day competition. She called about holding some rooms while she gathered the details about which kids would be traveling. She was required to provide her credit card but was told there would be no charges unless she set up the group reservation. My wife ended up making a reservation at the Super 8 because it had better rates, better service and a pool for the kids to swim. The Best Western charged my wife's credit card over $1800. She called the hotel right away but the manager would not speak with her. She called Best Western Customer Relations and they told her that the hotel was telling them a different story but that they asked the manager to call her and that they were sorry for how she was being treated. My wife had to dispute the charges through her credit card. Yesterday we noticed even more charges on her card and called Customer Relations who said they would send us an email so we could send them all the charges but they did not follow through. This whole process created stress and worry. Below are the charges that this hotel charged my wife's credit card. It got so bad she had to cancel her card and have a new one sent: 5/5/19 ADJ-BEST WESTERN HOTELS Lodging 904.46 5/11/19 BEST WESTERN HOTELS Lodging 904.46 5/8/19 BEST WESTERN HOTELS Payment/Credit 904.46 5/7/19 BEST WESTERN HOTELS Lodging 904.46 5/7/19 BEST WESTERN HOTELS Payment/Credit 904.46 5/6/19 BEST WESTERN HOTELS Lodging 904.46
Dear Nick, We completely understand your frustration and the inconvenience this may have caused you. As we continue our dialogue about why this may have occurred, we look forward to resolving this issue in a timely manner. Please continue reaching out for updates. We can assure you that we are working expeditiously.
I love this Best Western. They must have great management because I have stayed at other ones that were terrible. The rooms are always nice and clean, the front staff are nice, the breakfast has lots of options, and it's close to everything in town. I sleep so well every time I stay. I have to travel to Ellensburg quite a bit and I always choose this hotel. PS The warm cookies in the lobby are a bonus!
Dear Mishel, Thank you for taking the time to share your kind words after your recent stay at the Best Western Plus Ellensburg. Our team strives to provide each guest with comfortable, relaxing accommodations and friendly service, and we're thrilled to hear that your time with us met your needs. We're glad the location was ideal and that you enjoyed a great night's sleep. We can't wait to see you again next time!
This was my second stay at the Best Western Plus in Ellensburg, and nearly everything was as good as the first time. The hotel is clean, well-appointed and conveniently located. The staff is great. The breakfast options are what you would expect. The only things not 100% perfect were the TV system - about a third of the channels didn't work in my room - and I could not call down for express check out because I could not reach the front desk. I did not report the TV issue, so they had no chance to correct it or let me know if it was a hotel-wide problem. So that's on me. I definitely recommend this hotel if you are in Ellensburg.
Dear Eloise, Thank you so much for being a repeat guest with us here at Best Western Plus Ellensburg! It pleases us to see that you appreciated our clean facilities, excellent location, and friendly service. We're sorry about the issue you mentioned regarding the TV and will be addressing that right away. We're grateful for your recommendation and would be delighted to welcome you back soon.
We have stayed here a couple of other times. I think they are doing some renovations. The king bed and pillows were very comfortable. Had a little trouble at check in, but I called corporate and got things straightened out. The breakfast was ok, but didn't seem quite as good as last time with the sausage & omelet area. Also, the morning desk clerk was very unfriendly! Never said Good Morning once.
Thank you for joining us during your recent trip to the area, and for leaving some thoughts on your visit. It's fantastic to know that our comfortable beds helped you enjoy a great night's sleep, but we're saddened to hear the breakfast didn't meet your expectations this time. Your feedback helps us to continually improve, and we'll be sure to discuss your comments with the team. During your next trip to the city, we look forward to delivering an even better experience, and we wish you safe and happy travels along your way.
Great room, friendly staff! Stayed at another hotel in Ellensburg and left a day early because it was HORRIBLE! Thank you Best Western for providing a beautiful and clean room ! Picking up my daughter from college was perfect!
Dear Shelly, We were delighted to provide the comfortable and welcoming hospitality you needed here in Ellensburg! Thank you so much for highlighting our staff. Clean and cozy rooms are what we do best! Our team looks forward to your next stay.
This motel has very nice rooms and the staff is fantastic. It is located conveniently off the freeway. You can walk to restaurants or drive to many others. Nice to have a free hot breakfast,too. We would recommend to any travelers.
Thank you for recommending us! Your kind words are a terrific resource for future guests. Our friendly team is happy to deliver a clean, refreshing stay that you can depend on. Thank you for detailing some of the benefits of our location! We look forward to your next visit.
It's a group favorite when we come to Ellensburg for meetings. We always love the cookies, and the rooms are modern and clean. Wished their breakfast was a little more robust, but it does the trick. We'll be back I'm sure.
We are always happy to have your group stay with us. A cookie a day makes the stay go great, and we are delighted that you were able to enjoy some. We also are pleased to know that you loved our modern, clean rooms. Thank you for your review. We hope to remain your favorite place in Ellensburg for years to come and expect to see you soon.
Stayed at the hotel while in town for a track meet. The hotel is very clean, modern and the beds were comfortable. We enjoyed everything about it except that we had to wait a little while for breakfast as everything was not fully stocked. I would definitely stay there again!
Thank you for choosing Best Western Plus Ellensburg during your trip. We hope that all went well at the track meet. You can trust that our team races every day to provide our guests with clean and comfortable accommodations. Should your travels bring you back, we most certainly hope you dash our way. Thank you again.
The hotel personnel were friendly and accomodating. The facility and the room were clean.I had trouble using their online check-in tool but when I called, the person at the desk was very helpful. Everything went as planned. Their breakfast is probably great for families with kids but, as two adults traveling on business, we went elsewhere for food.
My granddaughter goes to CWU in Ellenburg and we have stayed at various hotels but this one really stood out. We enjoyed everything about it. Pool and hot tub close to children at 10 so adults can have some time. They let our family use their breakfast room in the evening for family to get together and play cards. Had a great experience
Always a friendly welcome when I come in from a long drive. The staff are helpful. The rooms are nice and there is a nice pool. The breakfast is great. You have a nice selection of food to choose from for breakfast. The rooms are nicely furnished. This is a nice choice when driving through Ellensburg, Washington.
Great place to stay. Staff very friendly and helpful. Breakfasts good. Rooms are very spacious and beds extremely comfortable. Pool and hot tub are a definite plus. Will stay there again next time we are in Ellensburg, Wa.
In addition to the accommodating front desk staff, we enjoyed our room and the extensive complimentary breakfast. The location is convenient for I-90 travel and be aware there will be the occasional train whistle.
James, the front desk employee at this location was the worst hotel employee I have ever met. He was obnoxious and loud, and made my girlfriend and I super uncomfortable. He stared at us through the window while we were in the pool, and then took 20 min to come back to the front desk later on when we needed a new key card.
Excellent stay, friendly staff, clean. Two small things to address...1) shampoo size is very small.2) breakfast was out of eggs and bacon and they couldn't keep up with the flow of patrons, thank goodness for biscuits and gravy! Outside those small items, this was a great stay. Thank you!
Thank you for choosing Best Western Plus Ellensburg for your recent visit! It is truly a pleasure to know that you thoroughly enjoyed our friendly staff members and clean accommodations. We will take your suggestions regarding our breakfast service and shampoo into consideration, and we value your input. We wish you well, and we would love to see you again soon!
My family of 5 stayed here recently. The hotel was clean and acceptable with basic accommodations. However, the staff was exceptional! They were very helpful, friendly and hospitable. If we ever find ourselves in need of a hotel in Ellensburg again, we'd stay here!
Dear Kim, Thank you for trusting in us here at Best Western Plus Ellensburg! It would be a true honor to be your first choice for comfort and value here in the area. As you shared, our team members are our greatest strength! We would love nothing more than to welcome you back for a return stay. Come and see us!
Super quiet hotel, big comfortable room, very comfy bed, great pillows, whole place very clean, staff friendly and nice. Checked in without reservations - no problem. Wished there was a little more parking near door
Thank you for choosing Best Western Plus Ellensburg! We are delighted to read that you enjoyed a quiet and cozy stay. Our housekeeping team takes pride in delivering refreshingly clean accommodations! Your review is so gratifying, and we can't wait for our next opportunity to welcome you back.
This is one of the classiest Best Western's. Bed was fantastic and window opened for fresh air which most motels dont offer.very nice new building and awesome pool. A hot tub with double side by side jets for a perfect massage!! Not experienced a feature like that before but a smart design!! All in all a pleasure to stay at!
Thank you for your fantastic review! Our team here at Best Western Plus Ellensburg takes tremendous encouragement from reading that you got refreshed and relaxed with us. As you noted, terrific amenities like our hot tub ensure that every stay is a rejuvenating one. Come back soon!
The staff and hotel were great. Check in went smoothly. The staff was friendly and helpful, even loaning my colleague a phone charger. This is definitely a place I will stay again in the future. Not one bad thing can be said about my stay!
Dear Erik, Thank you so much for your fantastic review of your stay here at Best Western Plus Ellensburg! We are delighted that our friendly team could help you get comfortable. Your feedback is a terrific encouragement! Come back and visit us again very soon.
We always stay here when visiting our daughter at CWU. It is close to restaurants, always clean and quiet and off the main road. We also love that they allow dogs. The breakfast is your typical hotel breakfast but nice to have available. If you don't want hotel breakfast 1201 bagels a half block away is great for a change.
The Suite rooms, with the soaking tub in them are awesome. Great get a way. And the pool and hot tub hours are 24/7 - that is great! Great staff, very nice. The restaurant next door was very good too.
Dear Bobbie, Here at Best Western Plus Ellensburg, we take great pride in being the perfect place to relax. It sounds like your getaway was everything you needed, and we're thrilled that you enjoyed your time with us and at the neighboring restaurant. It would be our pleasure to deliver another five-star stay the next time you're in town.
This is an excellent location for activities in Ellensburg and the surrounding area. The staff is very friendly and accommodating and the breakfast is well stocked. If you stay here and eat at The Roadhouse Grill be sure to mention the Best Western as you save 10% on your meals.
What a wonderful review to read, thank you! It's always a delight to hear when we've been able to provide our guests with such an enjoyable stay. We're especially pleased that you appreciated our convenient location, as well as received friendly and attentive service from our team. It's also good to know that you had the opportunity to try our delicious and plentiful breakfast menu. On behalf of us all at Best Western Plus Ellensburg, thank you so much for taking the time to share your positive feedback, and we hope to have the chance to welcome you back the next time you're in the area.
We just stayed at the Best Western Ellensburg and really enjoyed our stay! The room was very clean and we enjoyed the small sitting area with a two-person couch and a small bench to prop your feet on. We always appreciate a coffee maker, fridge, and a microwave, which this room had. The staff was very friendly and helpful and more than one of them said "We look forward to having you stay", or afterwards "Thanks for staying with us!" The breakfast was good and had many options to choose from. It was a convenient location to downtown and the Spirit of the West Cowboy Gathering events at the fairgrounds that we came to enjoy. The Roadhouse Grill next door was a handy place to eat and had good food. I highly recommend this hotel if you are staying in Ellensburg.
Dear Joanna, We can't thank you enough for your enthusiastic recommendation! It pleases us to see that we were able to meet your expectations by providing a clean room, convenient amenities, friendly service, and a tasty breakfast. We truly do appreciate your business and would be honored to serve you again soon here at Best Western Plus Ellensburg.
The rooms and amenities were clean and perfectly fine. Free breakfast was handy. This hotel is conveniently located between the freeway and downtown. I wouldn't call this a destination hotel but it suited my needs just fine.
Dear Paul, We appreciate you taking the time to reach out after your recent stay at the Best Western Plus Ellensburg. It brightens our day to hear that your accommodations were clean and comfortable and that breakfast was convenient as well. We're so glad our location was ideal for visiting nearby CWU. Please come see us again next time you are traveling in the area!
We quite often stop in Ellensburg and recently decided to try the BW Plus. Found it very reasonably priced, comfortable and clean. The staff was top notch as well. A convenient restaurant next door that is within walking. Will be a place we stay again.
We are elated that you decided to give us a chance during your visit to Ellensburg! It's great that you found our accommodations affordable, clean, and comfortable. We are also glad that you found our service to be superior! Having you here was a pleasure, and we can't wait to welcome you back!
My family and I were in the area for Donkey Basketball in Thorpe when a snow storm came in and stranded us in Ellensburg. I am so thankful that we ended up at the Best Western. The staff are amazing and took great care of us. I recommend this hotel to all my friends and family for business or pleasure they have what you need!
While on my business trip, my husband recommended that I stay at that particular hotel because he had a great experience there. Upon arrival, there were fresh baked cookies in the lobby and the sweetest hotel receptionist who was very helpful and informative about the area. The rooms were clean, the bed was very comfortable. Also, this hotel is within walking distance to The Roadhouse restaurant, as in they are right next door to each other (with a large pond between) and a sidewalk connects them.
Dear Kim, Please thank your husband for recommending our property! It was great to have you as our guest at Best Western Plus Ellensburg, and we appreciate the thoughtful comments about our friendly service, clean rooms, and fresh baked cookies. Thank you for the five-star review, and please join us again!
Very clean and comfortable rooms. The Hotel staff are nice and very helpful. Good breakfast with a good selection . We come to town often to see our son at CWU. Very convenient to the college. High speed internet works great.
Thank you for joining us during your recent travels to visit your son. We were delighted to learn that we were able to deliver the clean, comfortable and convenient stay you expected here at Best Western Plus Ellensburg. During your next trip to the area, we hope you'll join us again for our prime location, delicious breakfast, and friendly service. Thanks again, and we hope to see you soon!
This hotel was the nicest in every way during a recent trip. Great location, friendly & efficient staff at check-in, check-out. Awesome breakfast, excellent clean, updated & comfortable room. We were travelling with a small dog as well & pet fees were very reasonable.
Dear Randy, On behalf of the Best Western Plus Ellensburg, thank you for sharing your kind words after your recent visit! It brightens our day to hear that you enjoyed our convenient location and that our team provided efficient service during your stay. We're so glad your accommodations were clean and comfortable and that our pet-friendly policy was ideal for your time with us as well. We would love to see you again soon!
We stayed at this hotel on a quick trip to WA for my son's CWU admission audition. It is conveniently located and was perfect for our needs! They even upgraded our room at no extra cost! A great price for a very clean, quiet and comfortable room.
Dear Laurie, It brightens our day to hear that your time with us at the Best Western Plus Ellensburg was perfect for your needs! We're so glad we were able to upgrade your accommodations and that your room was clean and relaxing. We're happy that our location was convenient for your visit to the area as well. Please come back again next time you are in town!
Very clean, pretty new hotel. The double-queen mini-suites are spacious compared to a normal hotel room, having an extra sitting area. Pool and exercise room are open 24hrs. Basic hotel breakfast in a clean dining room. Super helpful desk staff. Great for an family overnight if you're visiting CWU or just passing through. Plenty of fast food within a block and some really good restaurants within a mile (try the Ellensburg Pasta Company).
Thank you for choosing Best Western Plus Ellensburg as a stopping point during your travels. From our clean, attractive decor to our convenient location, it's great to hear that you enjoyed your stay. Your positive review is very much appreciated, and we're sure that future travelers will find your tips to be useful. If you pass back through our area, we would love to host you again!
Stayed here on a weekend trip with the kids, had a great stay, nice newer hotel close to the freeway. Staff was very friendly and the hotel was very clean and comfortable. Would highly recommend this property for overall value.
What a wonderful review to read! Your recommendation is an honor to receive, and we're thrilled to hear that you and your family enjoyed a great weekend stay at our hotel. Thank you for taking the time to tell us about your experience, and we hope to welcome you back soon to Best Western Plus Ellensburg!
We stayed here for the first time on our usual trip west from Spokane. I found a great deal on the Best Western website using my AAA membership. The King mini suite was very nice! It had a small couch, desk, microwave, mini refrigerator and a small padded bench. The bed was very comfortable as well as the pillows! That's what I usually look for-comfortable bed & pillows! Along with the free breakfast, there was soup, hot cider & coffee available as we checked in at 5:30. The check in was easy and very friendly person behind the desk! Only minor negative is the dresser/microwave/refrigerator should have been where the desk was as it was hard to watch the TV from the couch.
Here at Best Western Plus Ellensburg, our team believes that first impressions are essential and we're so excited that you felt welcome and had a comfortable time! It was our pleasure to deliver you all the comforts of home in your mini suite, and we're glad you appreciated our free breakfast and check-in treats. Given the opportunity, we'd love to serve you again, and we wish you all the best!
Best hotel in the area to stay in for travel, recreation or visiting family. The amenities are great and the staff goes out of their way to make sure you are having a great stay. There is lots to do in the area and lots to see.
Thank you for recognizing Best Western Plus Ellensburg as the best choice for lodging in the area! We are committed to combining exceptional service and amenities to create an experience worth returning for, and we're elated that we succeeded with you. As you noted, there is so much to see and do here in Ellensburg, and we can't wait to welcome you back so you can experience more to love!
My father and I stayed here, as we were on a college visit. The hotel was decently close just about everything in the town. The room was clean and tidy, the beds were comfortable with nice pillow options, and the breakfast was great the next morning. I would definitely recommend this hotel to anyone staying in the area.
Thank you for the lovely review and recommendation! We're thrilled our clean, comfortable rooms were just what you were looking for and that our central location was perfect for your college visits. It's great to hear that our variety of breakfast options got your day off to a satisfying start. During your next trip to the area, we invite you to stay at Best Western Plus Ellensburg again!
This is our favorite hotel in Ellensburg. The staff are friendly, and the rooms are big, comfortable and quiet. Free parking and free breakfast make this convenient when traveling to eastern Wa. Easy on and off from I-90. Highly recommend
Thank you for depending on us! We are thrilled to be your favorite option here in the area. Our team at Best Western Plus Ellensburg strives to help each and every guest feel right at home. Clean, cozy rooms and amenities like our free breakfast make us a perfect respite from the road. For another convenient value, choose us again!
Always stay there when in Ellensburg. Very convenient to Interstate yet quiet and close to a good restaurant. Easy access to Interstate when departing for other destinations. Staff friendly and courteous and cookies good too.
Dear Frank, Thank you for depending on us for great value here at Best Western Plus Ellensburg! We are thrilled to be your first choice and are happy that our friendly welcome has had such a positive impact on your experiences. Our caring atmosphere is what helps us stand out! We're glad that our location is ideal for your needs as well. Stop in and see us again soon!
I stayed here for thanksgiving, while visiting friends with a full house. They had recommended. Huge king size bed, sofa, desk, tons of towel, generosity is nice. So clean, staff so pleasant, reasonable rates. . Professional staff. Very nice room. By all means, enjoy a visi here!
Dear Joan, Your glowing review has truly brightened our day, and we thank you for taking a moment to share. It's a delight to learn that our well-appointed rooms, friendly staff, and beautiful decor were a few highlights of your stay. During your next trip to the area visiting friends, depend on us again here at the Best Western Plus Ellensburg for another five-star visit!
I just wanted to Stay at this Best Western for just one Night and continue my journey, but towards the end of my stay just wanted to stay for a week and explore what the town needs to offer. Great staff, great rooms, great breakfast. The speedy check out was a success. They print out your invoice and sneak it into your room from the bottom of the door at 3:00 am. When your family is ready to check out, you just dial "0" to contact the front desk and let them know you are leaving.Not only did the room seemed clean they looked brand new. It was a big comfortable room with high ceilings. This room was worth a lot more than wha I payed for.
Dear Julissa, Thank you for letting us know about your pleasant and luxurious experience with us here at Best Western Plus Ellensburg. We couldn't be happier to see that we were able to meet your expectations by delivering excellent service, welcoming rooms, and a delicious breakfast. Also, we strive to make things as convenient as possible for our guests and are pleased to hear about your seamless check-out experience. We're truly grateful that we had the chance to serve you, please come back and stay with us again as you continue exploring the beautiful area.
Room was clean Bed was a little soft but comfortable . Very good towels . Breakfast was good lady keep the food very neat and clean wiping up after people Coffee was very good and hot for a change . It would be nice if they had a few more handy cap parking spaces
Dear John, It was an honor hosting you at Best Western Plus Ellensburg! We're thrilled our clean, comfortable rooms provided you the ideal place to rest and that our breakfast service and selection impressed you. Thank you for the kind review. We look forward to your next visit.
Thank you. The front desk check in staff were pleasant. The entrance and pool looked nice. The fitness room was great. The breakfast in the morning was good - they had scrambled eggs, hard boiled eggs, milk, bacon, fresh toppings, waffles, etc. The mini-suite king room was comfortable and quiet. The beds were comfy with plenty of pillows to pick from. The breakfast lady was pleasant. We had a 5 month old baby with us, and all was good.
Dear Ki, Thank you for sharing your wonderful feedback after your recent stay at the Best Western Plus Ellensburg! We're so glad you enjoyed friendly, helpful encounters with our staff, and we're happy to hear that your king room was quiet and the beds comfortable. It thrills us that breakfast hit the spot as well! Please come see us again next time you are visiting the area.
Love this Hotel So clean & pleasant staff. Welcoming for my little dog as well, pet rooms are nice & always try to get me close to exit door so makes it nice for taking my dog out. Like the Express checkout as well & the 24 hour pool is awesome & unique.
Dear Darla, Pets are family too and we're so pleased you and your furry companion had a pleasant stay at Best Western Plus Ellensburg! We were happy to provide you a clean, cozy room near the door and ensure you had everything you needed. Our friendly staff looks forward to seeing you again soon!
Newly refurbished rooms. Very clean sheets, bedroom and comfortable beds. Went here with kids and they had a pool which was great. We didn't use it but will keep in mind for next time. The only disappointing thing was breakfast which was definitely sub standard.
Dear Mary, Thank you for choosing to stay at the Best Western Plus Ellensburg! We're thrilled to hear that your newly refurbished room was clean and comfortable and that your time with us met your needs. We apologize that breakfast did not meet your expectations, and we will work to continually improve our service for future guests. Please come see us again soon!
Very reasonable rate . The mini suite was very nice. The staff was great . The appearance of the hotel was perfect inside and out. My wife and I really enjoyed the full hot breakfast as well. I would recommend this Best Western to anyone.
Thank you for the wonderful review and recommendation! We're thrilled our excellent breakfast selection was to your liking and that you felt welcome while you were here. The next time you're looking for a comfortable, affordable place to stay in the area, please come see us again at Best Western Plus Ellensburg!
Rooms are updated, nice. Stayed on the third floor, very quit. This location has a nice looking indoor pool. The staff was very helpful. Cookie's are always a plus. Breakfast was the normal stuff, scrabbled eggs a little dry. All in a good stay. :)
We're honored by your excellent rating of Best Western Plus Ellensburg Hotel! Our team was happy to deliver the quiet, modern accommodations, great amenities, and helpful service you deserve. We'll mention your comments about your eggs to our kitchen team. However, we're proud that your first stay with was otherwise enjoyable. Many thanks for your thoughtful compliments and we'd love you to return!
Second time at this hotel. Rooms are clean and large. Staff is always friendly. Rates are reasonable. When I go to Ellensburg this is my go to hotel. Breakfast was good. (I don't eat at the complimentary breakfasts) but my child loved it, and the coffee was hot.
Dear Mark, You have made our entire day with your kindhearted words regarding your recent visit. It means the world hearing that you continue to stay with us and appreciate our clean, spacious rooms, terrific value, and friendly team. Thank you and we hope you and your family come to see us again soon!
Surprised & pleased at the size & comfort feel of the mini-king suite. The hotel is nice, safe & has very home style feeling. I've learned that you always get the same level of quality at any Best Western styled hotel. Hotel is off the main hwy so I had a very quiet and restful stay. Very pleased!
Here at Best Western Plus Ellensburg Hotel, we're proud to offer our guests the quiet respite they seek, and we're so glad that your mini-king suite made you feel right at home! Thank you so much for depending on us for quality and comfort, and feel free to join us anytime you're in need of a quiet and comfortable getaway!
Great place to stay, clean, great pool and good breakfast. My family and I always enjoy Best Western for it's level of service. And my wife and kids love the clean environment. Wonderful and recommended to all who may be looking for a place to stay in Ellensburg.
Dear Bill, Thank you so much for letting us know that we were able to meet your expectations during your family visit! We're thrilled to see that you enjoyed our clean facilities, great pool, tasty breakfast, and friendly service. We're truly grateful for your recommendation and would be honored to serve you again here at Best Western Plus Ellensburg Hotel.
From the moment we arrived, we were treated like family. This is the way a hotel stay should be. Room was ready on time and it was very clean. The beds were comfortable and with plenty of room. We stayed in a junior 2 queen suite which also included a sofa. This allowed for night owls to stay up while those of us who wanted to sleep a chance to do so. The breakfast in the morning was the typical fare but was very fresh and well presented. Plenty of seating too. After a long day at CWU's Open House we came back to warm cookies. Yum!!! Staff was friendly and helpful. The hotel is close to food, coffee, gas and a movie theater. Short trip to CWU and downtown. Local free bus service too. An A+ stay. We will be returning.
It was a pleasure hosting you at Best Western Plus Ellensburg Hotel during your recent visit to CWU's Open House! Our terrific staff works hard to make all our guests feel at home and will be proud you felt like family while you were here. We're glad you had a comfortable stay in our clean, well-appointed rooms and that our location was perfect for your trip. It is also great to hear that our room layout allowed everyone to get the rest and relaxation that they were looking for. The next time you're in town, we'd be honored to host you again.
My regular hotel in Ellensburg was full, so I decided to try the Best Western Plus. I'm glad I did. Though I was there only one night and did not use the pool or fitness room, they both look very well maintained. The mini-king suite is very nice, with a sitting area love seat a little off-set from the bed, and it was all very spacious. Check in was good, and I will definitely consider staying again. All the staff was pleasant, and the room was very clean. The hotel was nice and quiet inside.
Dear Eloise, Thank you for choosing to be a valued guest with us here at Best Western Plus Ellensburg Hotel. It's great to see that you enjoyed our excellent facilities, welcoming rooms, and friendly service. We're grateful to hear that you may be back for another visit, and hope the next time you can enjoy the pool and fitness center. We'll be waiting patiently to serve you again.
I have to say... great stay again! We brought our dogs again and the hotel staff was very helpful with room placement close to the exit! Breakfast is always great with well stocked choices! Look forward to staying again!
We couldn't possibly be more grateful to hear about your great family vacation with us! It pleases us to see that you enjoyed our friendly staff, excellent breakfast, and convenient location. From all of us here at Best Western Plus Ellensburg Hotel, we appreciate your business and can't wait to serve you again.
Our room was clean and welcoming and the employees were very friendly during our stay. The breakfast was quite impressive with many options. We requested a late checkout and this was given to us without an issue.
Dear Ursula, Having you here was such a pleasure! Thanks so much for sharing your experience at Best Western Plus Ellensburg Hotel, we're excited you enjoyed having a clean, inviting room to relax in complete with an energy-boosting breakfast. Our staff was delighted to accommodate your request for a late check-out as well and will be honored you appreciated their assistance. When your journey brings you back our way, let us serve you again!
The bedrooms are spacious, clean, and comfortable. The pool was great and the towels are nice. Breakfast is good--I would have given 5 starts except for their waste practices--lots of little plastic shampoo bottles, and compostable plates for food that are not being composted. Lots of trash. I know Best Western could do better with that.
Dear Naomi, It was a treat to serve you here at Best Western Plus Ellensburg Hotel. Thank you for the positive thoughts! Our spacious, clean, and cozy accommodations are the cornerstone of every terrific visit with us. We're happy you rested well! With on-site amenities like our pool and breakfast to take advantage of, our guests can always feel refreshed. We appreciate your thoughts regarding compost practices as well and will ensure that your voice is heard. We are always working to get better, and we look forward to our next chance to serve you. Come back soon!
Our experience was very good at this hotel. We were greeted with a smile and fresh chocolate cookies. This is a typical Best Western, so that made it clean, a great bed and a breakfast buffet. We would stay here again and will recommend it to others
On behalf of our team, thank you for taking the time to share some thoughts on your recent stay here at the Best Western Plus Ellensburg Hotel. We were delighted to learn that you enjoyed our comfortable beds, extensive breakfast buffet, and friendly staff during your visit. It would be wonderful to host you again, and we wish you safe and happy travels along your way.
As my wife and I were driving toward Ellensburg, WA. I realized we had not received the customary "looking forward to your upcoming stay" email. We realized we had made the reservation for the wrong weekend. We called the hotel immediately. Alex at the front desk was our savior. He worked hard to fit us in for Friday night and was able to keep the corporate rate I originally booked under. Thanks Alex!!! We had dinner that night at the RoadHouse next door. Good. The room was clean, bed was comfortable and the pillows were great. Would recommend!!!
Thank you for reaching out after your recent stay at the Best Western Plus Ellensburg Hotel! We are thrilled to hear that Alex made sure everything was taken care of for your reservation during your special 19th Anniversary trip. It is our goal to provide each guest with a comfortable and relaxing visit, and we're so glad your accommodations met your expectations. We appreciate your kind words and hope to see you again soon!
This hotel was conveniently located for us with access to bike paths going towards the Iron Horse Trail and only 5 miles to the Manastash Ridge trailhead. The interior of the hotel was very nice and also quiet. But it is very close to the train tracks and you do hear the train whistles even at night. We stayed on the 3rd floor but if I did it again, I would stay on the 1st floor in a king room. That way the other buildings would block noise from both the trains and I90. We were fine the 2nd night with ear plugs. The fitness centre is nice with new equipment and TVs that work. I used the treadmill and my husband used the exercise bike, which he said was of good quality. We didn't get to use the pool. Our room was very nice except the TV was awkwardly placed across from the bed and not that viewable from the sofa. My only complaint about this hotel is the breakfast. It was awful. There was no tropical fruit or berries, just apples, oranges and bananas. I thought the crock pot would be full of oatmeal but it was gravy. Who eats gravy for breakfast? I did make myself an instant oatmeal which was OK. The bread turns into cardboard when toasted. How hard is it to buy Dave's organic 21 grain bread that tastes delicious fresh or toasted? My husband says the scrambled eggs were watery. And in a 'Plus' inn, I would expect real cutlery and plates, mugs, etc instead of paper plates and plastic. This hotel does not recycle so all that stuff goes into the garbage. I think they could do better. Service at the front desk was very friendly and competent. Thanks for that. Not sure if we'll be back to Ellensburg but I think most people would like this hotel.
Dear Brigitte, We welcome and appreciate constructive feedback from our guests, and we thank you for taking the time to share your thoughts with us. It is truly a pleasure to know that you appreciated our convenient location, wonderful gym equipment, and comfortable rooms. However, we will take your concerns into consideration regarding our breakfast options, and we value your input. We wish you well, and we hope to see you again in the future if you do return to Ellensburg!
Good place in Ellensburg. Has all the basics good Internet decent breakfast comfortable rooms pleasant staff. I also think the location is good. When I was there the check in was pretty delayed due to computer problems but hopefully they have resolved that by now.
Thank you very much for choosing Best Western Plus Ellensburg Hotel for your recent visit to the area! It is a pleasure to know that you enjoyed our comfortable rooms, friendly staff members, and excellent location. We apologize for the delays that you experienced while checking in, however. We wish you well, and we hope to see you again in the future!
I have stayed at this hotel many many times with a student at CWU. I have never been disappointed. The staff is nice, rooms are always clean, the hot tub are a nice way to unwind from the day's events, and breakfast is a nice way to kick the day off on a good foot. I don't normally stay at Best Westerns but wouldn't consider another hotel in Ellensburg.
Dear Diane, Returning guests truly pay us the highest compliment, and it is an honor to hear that you have thoroughly enjoyed all of your visits with us here at Best Western Plus Ellensburg. We will gladly share your comments with our hardworking staff, and commend them for their work. We wish you all the best, and we look forward to serving you again soon!
I moved to the Best Western as I couldn't stay at a local hotel that used strong chemical sprays daily and no room ventilation. I paid much less when I moved to the Best Western 10 minutes after a room opened. It was a busy weekend in Ellensburg and most hotels were booked. The BW was CLEAN, no chemical/fragrant scent and the bed and bedding was clean and very comfortable. The staff was outstanding! Anyone with chemical sensitivity could stay at this hotel without health issues. It was a real find and I booked for the same 4 days next year. Whenever I stay in Ellensburg, I will definitely stay at the BWPlus. Additionally, the breakfast had a wide variety of foods that worked for me (GF, dairy free) and that was an extra plus.
Dear Linda, On behalf of our team, thank you for sharing your recent five-star experience here at the Best Western Plus Ellensburg Hotel. We were delighted to know that you enjoyed our delicious breakfast selection, clean, comfortable accommodations, and friendly staff during your stay. It's great to know we were able to provide the accommodations you expected on such short notice, and we look forward to delivering an even better experience when you return next year. Again, thank you for the feedback, and happy travels!
On a trip for an organization I volunteer for and they booked us @ the Ellensburg Best Western. The rooms were spacious and very nice. The breakfast was filling. Other reviews say there are cookies, but never saw any in the evening I was there. Very nice hotel.
Thank you for joining us here at the Best Western Plus Ellensburg Hotel, and for taking a moment to share some feedback on your visit. We were thrilled to hear that our delicious breakfast selection and large, well-appointed rooms were highlights of your stay. During your next visit, we look forward to delivering an even better experience. Thanks again, and happy travels!
After driving from the Moses Lake area, for a meeting in Tacoma, my wife suggested we stay at the Best Western in Ellensburg, instead of driving all the way home. Wonderful bed, great shower, and a super breakfast.
We're grateful that we had the chance to serve you and your wife after your meeting in Tacoma. We're happy to hear that we were able to meet your expectations by providing you with a relaxing bed, great shower, and delicious breakfast. From our entire team here at Best Western Plus Ellensburg Hotel, we're grateful for your business and would be honored to host you again.
Stay here if you have a dog. Good walking places nearby. This BW has a higher price point than I'd like, but it is very nice. The breakfast is just fine, staff are friendly and responsive to needs. There is an indoor pool and a small, new fitness room. I think this BW is the best of the hotels in the area near I-90 in Ellensburg. You can walk up the main drag for food, libations, etc. You can even walk up to the Central WA University campus if you want.
For the price and location- you can't lose. I stayed at a hotel in a similar location, and it was awful. Best Western was so clean, and the counter/staff was so helpful- they even helped me sign up for the rewards program so that I could receive the $20 off promotion. I would recommend this hotel to anyone who wants a clean, fresh start to their morning following their night stay.
Dear Roxanne, Nothing is better than hearing from happy guests, and we're thrilled to see that we were able to provide you with the experience that you deserve! We're pleased to learn that you enjoyed our clean facilities and helpful staff. That's great that we were able to help you sign up for the rewards program too! We're grateful for your business and would be excited to serve you again here at Best Western Plus Ellensburg Hotel.
If you are traveling this Best Western is right off the highway which makes it easy in the morning. They have a nice breakfast selection. There is a pool. The beds are comfy. I like the friendliness of the workers. They try their best to be helpful. Central Washington University is in Ellensburg. It would make a nice stroll. The down area has been revamped and you will find anything you want plus. A nice small town. I would recomend.
Thank you very much for your kind feedback! It is truly a pleasure to know that you enjoyed your time with us here at Best Western Plus Ellensburg Hotel, and appreciated our convenient location, delicious breakfast options, comfortable beds, and friendly staff members. We are also happy to hear that you were able to get out and explore the town! It was a pleasure hosting you, and we wish you all the best in your travels ahead. Come back soon!
This is a fabulous motel. The guy at the front desk was super friendly and helpful. The price listed here must be wrong as we got a great deal. We stopped late as we could not drive much longer as the smoke was very bad. The rooms smelled great as there was none of that tacky Frebreeze odor which makes me sick with asthma and migraine. The beds were wonderful and we got a great night's sleep.
Dear Alice, What a wonderful review to read! We are very happy to have been able to provide you with a comfortable and restful stopping place to escape the smoke, and we thank you for taking the time to share your feedback with us. It is a pleasure to know that you appreciated our wonderful beds, helpful staff members, and reasonable rates. Thank you for choosing Best Western Plus Ellensburg Hotel, and we hope to be able to serve you again soon!
This is honestly one of the better hotels I've stayed at this year. Everything from the person at check-in to the cleanliness of the grounds to the attention to detail in my room was top notch. Even the breakfast room was spotless and well stocked. I never knew you could get this type of experience at what I thought was a "lower end chain hotel". My opinion is certainly changed!!
Your compliments are greatly appreciated! It is fantastic to hear that our sparkling clean property and friendly team members exceeded your expectations and made this one of your best hotel stays this year. Should your travels bring you back to the area, we hope you will choose Best Western Plus Ellensburg Hotel.
Nice facilities, quiet location for Ellensburg. Good service, breakfast should be extended to 10 AM. KONNB s,mlJJSA..A'L['AC,AD.MALSDJLajsldn/qw.,;island.a,mDS;LJkhdsamAWD/Kaljsdkjahf';;lsjclahDFLKJ;asjdkahDF
Thank you for choosing to be a valued guest with us during your trip home. We're happy to see that you enjoyed our welcoming facilities, quiet location, and helpful service. We're sorry that our breakfast hours ended earlier than you would have preferred, but hope you still got to enjoy a tasty meal with us. From all of us here at Best Western Plus Ellensburg Hotel, we appreciate your business and wish you nothing but the best.
Our rating of this BW is positive with one caveat: the smokers need to be moved farther away from the rear entrance. Having to walk through the cloud of smoke to get to the handicap room near the rear entrance was not acceptable.
It's such an honor to have your recommendation! We're pleased that you enjoyed your stay at Best Western Plus Ellensburg Hotel, and we appreciate your constructive feedback regarding the placement of our smoking area. We apologize for the inconvenience, and your suggestion has been noted. Thank you for taking the time to write us about your stay, and we hope you'll enjoy the next one even more!
Seriously. Very clean, very comfortable, plenty of towels, and the facility was lovely. I was en route from one of the top 20 spas in the nation, and this room experience was better. Breakfast was average but diverse, and it was easy access for cars but would require a drive into the downtown core.
Thank you for stopping in with us! We are happy to see that our comfortable and relaxing accommodations were a highlight of your trip. Your review is a tremendous reflection on the hard work of our dedicated team members. We believe in providing the very best for every guest. Should your travels bring you back to town, we would love to show you all there is to love about the area.
Very clean & pet friendly. Room was nice and bed was comfortable. Only drawbacks were a very slow draining shower & the trains blowing their horn multiple times while going by in the middle of the night.
We appreciate you taking a few moments to leave us with some feedback on your stay. It's great to hear that you enjoyed our clean, comfortable facilities and that being pet-friendly was a highlight of your visit. Our maintenance team has been notified of your concern with the drain so that we may get that resolved quickly for our future guests. We're excited to hear that you'd join us again, and we look forward to providing you an even better stay when you return.
I really like this place I stay there often when I visit my son who attends CWU. My room is always clean and the guy at the check in counter is phenomenal! He is always welcome to my special requests or accommodations and he is very helpful with his knowledge of the area. The evening cookies are a special treat the only suggestion I would give is to provide milk with the cookies!! The pool and hot tub are well kept and enjoyable. I would recommend this motel over others in the area, I have stayed at each of them.
We're proud to include you among our returning guests. It's great to know that our amazing staff and clean, inviting rooms keep you coming back to see us. Thank you for your compliments on our evening snack and for the suggestions to make it even better. We'll keep it in mind and we look forward to your next visit.
This is a recently updated, clean, quiet location in Ellensburg. Easy access from and to I-90 and the freshly baked cookies are a very nice touch. The front desk staff were super friendly and helpful.
Dear Patricia, Thank you for taking the time to leave some feedback on your five-star stay here at the Best Western Plus Ellensburg Hotel. Providing clean, comfortable, and convenient accommodations is always our primary goal, so we were delighted to learn that we accomplished all three during your visit. We can't wait to share your kind words with our staff, and we look forward to seeing you soon.
Front desk employees are knowledgeable of the area ,friendly and if you have previously stayed there - remember you. Special mention for Dave Spring, Cameron, David Snyder, James at Front Desk and also Elizabeth (kitchen and Housekeeping) Tammy (Housekeeping) great team.
Dear Bill, Wow! You have blown us away with your terrific review and have made our day to know that you had such wonderful interactions with our team. We will certainly pass on your kind words to everyone, and we know it will bring a smile to their faces. Please make sure that you come back to see us next time you're in town!
Every one on staff was friendly and helpful. We enjoyed visiting with the lady setting up breakfast. Our room was clean and so was the hotel. Our grandkids felt at home and loved the pool. We enjoyed meeting people from other states.
What a wonderful review of Best Western Plus Ellensburg Hotel! We're happy our attentive assistance and meeting other friendly guests made you feel at home here. We also loved reading that your grandkids enjoyed our refreshing pool. It's great to hear that your accommodations were clean as well. Thanks so much for your warm compliments and we hope you'll come back soon.
Great customer service by employees on site. Room was ready early as requested and was stocked full of exactly what we needed. Great location and easy on-off highway access. We would recommend this location.
Our goal is to impress everyone who stays at Best Western Plus Ellensburg Hotel, so it's gratifying to know we succeeded with you. It was our pleasure to ensure you had everything you needed for a perfect visit and we're glad our location was convenient for your trip. The next time you're in the area, we welcome you to stay with us again.
The Good: Very clean room, clean hotel, quiet and nice bed. Breakfast was decent with sausage, scrambled eggs, breads and toaster, yogurts, some fruit and cereals. The bad: Just a couple of minor gripes; the remote was slow to change channels and you had to keep an eye on one side of the toaster or it burned your toast. The ugly: My burnt toast.
Dear Paul, Thank you very much for choosing to stay with us here at Best Western Plus Ellensburg Hotel. We are delighted to know that you appreciated our clean facilities, quiet atmosphere, and hearty breakfast. We apologize if you were troubled by our TV remote and toaster. We will take a look at the toaster and address any issues. We appreciate your feedback, and we hope to have the pleasure of hosting you again soon!
My husband and I made reservations for August 26. Due to a traveling problem, we changed it to the 25 instead and cancelled the night of the 26th immediately! We were assured that it would show up on our credit card within two weeks. Unfortunately for us, the hotel would not give us credit for the cancellation on the 26th, and we were charged $153.00 for that night even though we did not stay there!! We have talked to the hotel several times and have asked our credit card company to refute the charges. This situation has really soured our opinion of this Best Western. We feel like a competent manager would have checked into this matter and contacted us. Be aware of a scamming hotel if you stay there! Vicki Allen
Dear Vicki, I am so very sorry that this situation presented itself. The manager that was at the hotel is no longer with us and I did not hear about this particular incident. I am more than happy to discuss this with you if you have the time and patience to review this with me. I do not have any contact information for you in the reservation that was charged, nor can I find anything for the stay on the 26th. I would consider it a privilege to be able to review the situation with you in greater detail. Please do accept my most sincerest of apologies for the miss-handling of this particular instance. Please do know that this was not a good representation of our hotel OR Best Western hotels as a whole. I can be reached at the hotel 509-925-4244, please just ask for me.
Room was nice except bath mat was ripped. It looked like a rag bag member. Was surprised because BW Plus is usually a primo place to stay. Room very nice. Did not like price. Have stayed at other BW Plus properties and this one was very high. Would not stay here again die to excessive cost.
Dear Mary, Your feedback is welcome and appreciated, and we thank you for your comments. We strive to provide our guests with the comfortable facilities and excellent value that they expect, and we apologize that we were unable to do so for you. We price our accommodations competitively with other hotels in our area, and we will take your comments into consideration regarding this. Once again, thank you for sharing your feedback, and we wish you all the best in your journies ahead.
The service was excellent. The room was very clean and the breakfast was very good. Lots of breakfast options available. Don't rely on your GPS to get you there. Apparently I'm not the only one sent on a wild goose chase.
Dear Sondra, Our team is thrilled to hear about your great stay at Best Western Plus Ellensburg Hotel. It is fantastic to know that our clean rooms, warm hospitality, and tasty breakfast offerings stood out to you. We are sorry if you had any difficulty finding our property. For future reference, please don't hesitate to call our front desk team, and we can help guide you here. Thanks again for your review. We can't wait for your next visit!
One of the most comfortable beds I've ever slept in. Suite was beautiful. Quiet and clean. Great clean breakfast room with cheerful attendant and great food. Efficient front desk personnel. Wish I had time for a longer stay.
It's always a pleasure hearing from our guests. We're delighted our comfortable beds afforded you a restful night sleep and that our clean, quiet rooms were exactly what you were looking for. Our staff was happy to provide you with prompt, friendly service. We look forward to seeing you again soon.
BW Ellensburg provides great rates for our regional team and co-workers who regularly come to town. This is a clean hotel with very nice staff. It's also conveniently located next to the Roadhouse and other eating establishments.
Dear Tami, From all of us here at Best Western Plus Ellensburg we are delighted to be able to provide consistently clean, comfortable, safe, and convenient accommodations for your workforce. Our staff works hard to provide for the needs of our guests, and we appreciate your kind feedback tremendously. Thank you for your kind words, and we look forward to serving you soon!
The hotel is the most comfortable place to stay and great breakfast. The location is close to family so it is very convenient. The staff is always friendly and very helpful. The rooms were very comfortable for us and the children.
Dear Judy, Thank you for choosing Best Western Plus Ellensburg for your recent visit to the area. We are happy to hear that you and your family appreciated our friendly staff members and found our rooms to be comfortable. Having a good breakfast is a must when traveling with kids, and we are glad to have been able to provide this for you. Thank you for sharing your feedback, and we hope to have the pleasure of hosting you and your family again soon!
The staff was wonderful! And the rooms were very very clean! I will defiantly be back. I enjoyed having a free breakfast in the morning and I liked the fact that lots of the amenities were open 24 hours!
Thanks for letting us be part of the special occasion, we hope the graduation weekend was fun and memorable. We're pleased to receive your encouraging comments about our wonderful staff; quality service is very important to us. Also, it's great to hear that our rooms met your standards of cleanliness. We're grateful to know that you'll be back for another visit, we're already excited to host you again here at Best Western Plus Ellensburg Hotel.
I like the Holiday Inn Express a whole lot better. This hotel needs some upgrades, paint & has a small dining space. Not great great for the price they charge, and they charge higher depending upon supply and demand. :(
Dear Vicky, Our team appreciates your candor. Thank you for your insight about aspects of the property that you feel need updating. Our team is always looking for ways to improve the guest experience. In regards to our rates, we feel that they are on par with similar properties in the area and reflect the value provided by a stay here. As is common in this industry, our rates fluctuate depending on many factors. Things like special events or busier seasons can have an impact, so please feel free to reach out to us if you would like more information on this or to find out when our lowest rates are available. We hope we will have the chance to welcome you back again!
The place to stay when you're in Ellensburg! They have great beds, friendly staff and a great breakfast! Oh and did I forget to mention the warm cookies when you come back in the evening. It is always my first choice!
Once again we had a great stay. Tim and David are fantastic and always willing to go the extra mile for us. We almost always need late checkout due to the nature of our trip and they have never failed
Dear Rick, We are delighted to hear you had another wonderful stay with us at Best Western Plus Ellensburg Hotel. We all truly appreciate your continued patronage, and the best compliment we receive is when our guests come back to stay with us time and time again. We will let Tim and David know how much you appreciated their accommodating service and look forward to seeing you again on your next visit!
The room was nice and big and seemed to be updated. No complaints from me. I would stay here again if something in the area came up for us to come check out. The pool was nice to have for the kids too.
Dear Thomas, We are glad to know that you enjoyed our spacious and comfortable rooms here at Best Western Plus Ellensburg. We love being able to provide families with a fun and relaxing place to stay, and we appreciate your kind feedback Thank you for sharing your feedback, and we hope to see you again soon!
Clean and neat and very comfortable bed. Service was pleasant. We called to see if any rooms were available as it was late in the day and were happy to receive a positive answer! We were welcomed, weary travelers!
Dear Barbara, Welcoming faces and a comfortable room are a sight for sore eyes after a long day on the road, and we are happy to have been able to provide you with both. We take great pleasure in doing our best to ensure that our guests are as comfortable as possible, and we are happy to know that you enjoyed your time with us here at Best Western Plus Ellensburg. Thank you for sharing your feedback, and we hope to be able to see you again soon!
It was a very nice surprise how well put together this hotel was. The bed was comfy and the couch was as well. The shower was made for tall people with shampoo and extras that were top notch. The breakfast was good with many choices. I just wish that the open hours were a bit later during the week. We liked it so much we stayed on our way home was well.
Dear Melinda, We're delighted you enjoyed your stay at Best Western Plus Ellensburg Hotel. It's great to hear that our comfortable, spacious accommodations provided you the restful experience you were looking for and that our variety of breakfast options was to your liking. Thank you for your suggestion about extending the breakfast hours. We'll consider it in the future, and we look forward to seeing you again the next time you're in the area.
The stay was fine. There were no problems during the stay. However, I just discovered that they charged me on two different cards! I even explicitly asked if this was going to happen paying with another card and was assured it would not!
Please accept our apologies for any confusion with your bill. If you'll contact us directly, we'd be happy to discuss it further. As the rest of your stay was comfortable, we hope you'll come see us again should you be back in town.
Best Western has a standard that seems to be in place in all their Dogs are allowed in the room. yet the the room is very clean and their is no odor. I usually travel with my daughter and grandson . Best Western is our first choice . The hotel in Ellensburg is small yet has everything you need for a comfortable stay.
Dear Judy, Our team at Best Western Plus Ellensburg Hotel very much appreciates the five-star review and chance to host you and your family. We strive to offer excellent accommodations to all guests, both humans and their pet friends alike and appreciate the opportunity to serve as your welcoming home on the road. Please do come back soon for another pleasant, affordable stay.
It has been a few months since our last stay here - were pleased to return to this location. Always clean surroundings and friendly staff. Location keeps you close to town and freeway access while still being off the beaten track.
Returning guests pay us the highest compliment, and we are thrilled to know that you enjoyed your stay with us this during this recent visit. We love being able to provide our guests with a convenient yet relaxing location, and we are happy that you appreciated this aspect. We'll also let the staff know how much you enjoyed your recent stay, they'll be thrilled. Thank you very much for sharing your thoughts, and we look forward to your next visit with us here at Best Western Plus Ellensburg Hotel.
This hotel has it all: good location in terms of access to the town and the highway, fitness center and pool, REALLY comfortable room, kind and competent staff, clean and pleasant 'dining area' with afternoon cookies and fresh fruit and teas, in addition to the breakfast. It was not inexpensive, but very good value for the price.
Dear Diane, We're delighted you enjoyed your stay at Best Western Plus Ellensburg Hotel. It's lovely to hear that our location was ideal for your visit and that our onsite fitness center and pool added to your comfort. Thank you for sharing how much you appreciated the afternoon snacks and variety of breakfast options. Our friendly staff will also be happy you appreciated their efforts to make you feel at home. The next time you're looking for an affordable, welcoming place to stay in the area, please come see us again.
This is my favorite place to stay when I come into town for a music competition at the University. It is the perfect location. Just a few minutes drive to the University. There are stores, restaurants and fast food very close. The beds are comfortable, and the staff is always helpful. I'd like to give an extra shout out to David. I had arranged my reservation through Hotels.com. Unfortunately, when I needed to cancel the first night, Hotels.com was having trouble doing that without cancelling the 2nd night as well. The hotel was completely sold out, so the concern was if they cancelled both nights, they wouldn't be able to put me back in for the 2nd night. After David spoke to the Hotels.com agent on the phone, he was able to fix the reservation without me losing the 2nd night. I really appreciated his help, and was glad to meet him at the front desk when I arrived. It was nice to thank him in person!
Dear Debra, We're thrilled to be your favorite place to stay here in the area! Our team works hard to create an experience worth coming back for and your feedback means the world to us. It is awesome to hear that David could so well demonstrate the spirit of dedicated service that we value here at Best Western Plus Ellensburg Hotel. Thank you for your personal recognition. We look forward to serving you again!
Our room was very clean and spacious and the receptionist, David, was efficient, helpful and has a wonderful sense of humor which he shared with our group of five old friends - we decided he deserved a raise. The young woman also at the front desk was very nice too and joined in with our frivolity.
Dear Joan, Reading your review has brightened our day. We are thrilled to hear that our friendly team members were able to assist you during your stay and make you laugh too! David is definitely an all-star. Our team is also happy to know that you enjoyed our clean and comfortable rooms. It would be our great pleasure to host your group anytime you are in the area!
Nice stay. Staff was accommodating and helpful. We had fresh cooking peanut butter cookies waiting for our return from dinner. Had a splendid time joking with the person at the desk at our arrival. We had met him before and remembered him from a previous visit. Nice to see staff staying. Must mean something. Hope he gets a RAISE!! My friends and I come every year to make accommodation to be at the Yakima River over Labor day. We will return next year.
We loved having you! Thank you for paying us the honor of a return visit and personally recognizing some of our team members. We love to see familiar faces and are happy that you had such a great experience. Everyone here at Best Western Plus Ellensburg Hotel looks forward to your next stay!
It's a good spot for an overnight. All the amenities you'd expect from a Best Western are on hand. Breakfast options included almond milk, a first in my experience. No restaurant or bar on the premises.
How wonderful to hear that you consider us the best place to stay in the area! We're thrilled you had everything you needed for a comfortable visit and that the inclusion of almond milk at breakfast made you stay even more pleasant. It's unfortunate you'd have liked an on-site dining option, but our staff is always happy to suggest places nearby. If your adventures bring you back to the area, please come see us again.
Rooms are spacious and very clean. Staff is always helpful and wonderful! We did not eat breakfast there this time, but there is a good assortment of options. We always stay at this hotel when we are in Ellensburg.
Dear Danielle, We're proud to include you among our frequent guests. It's great to hear that our clean, spacious rooms and kind, helpful staff keep you coming back to Best Western Plus Ellensburg Hotel. We look forward to your next visit.
Our room was huge and very comfy. The staff was super friendly and helpful explaining the amenities and suggesting great restaurants when we asked for recommendations. Such a nice touch that coffee/juice and fruit was always available and there were fresh cookies available at check-in. Breakfast in the morning was perfect with lots of variety to please everyone. Very nice hotel---just seemed quite a bit overpriced. Not sure if it was because it was family weekend at the nearby university and many hotels were booked including this one but the price was definitely high.
Guest feedback is always welcome and appreciated, and we are delighted to hear that you enjoyed your stay with us here at Best Western Plus Ellensburg Hotel. Our staff works hard to ensure the cleanliness of our facilities, and we are glad that you enjoyed their efforts. Sometimes it is the little things in life that go a long way, and it is nice to know that you appreciated our coffee, juice, and fruit offerings. We always strive to provide full value for each of our guests, and we apologize that you found the price to be a bit on the high side during the busy weekend. Thank you very much for providing your constructive and kind feedback, and we hope to be able to serve you again in the future!
Staff always please, polite, professional, friendly and courteous. We stay in pet friendly room as we have a 15 year old toy poodle (Sammy), and the room has never smelled of animal odor. David P., and Anna made us feel welcome, as they also did Sammy by petting him and talking to him (he loved the attention). David P also provided an excellent recommendation for dinner in downtown Ellensburg
Really soft bed. Loved it! Huge room. We chose this hotel because we love Best Western. It never fails and breakfast was amazing. All my favorites. We only slept but the surrounding area has lots to offer.
How wonderful to hear that our tasty breakfast selection included all your favorite items. We're glad our soft beds and spacious rooms provided you the ideal place to rest and that your overall stay was pleasant. The next time you're in the area, please come stay at Best Western Plus Ellensburg Hotel again.
I had another great stay. The room is always quiet and clean. In addition, the staff was very friendly and I had a fast check in and out. Without doubt, I am definitely coming back to this hotel next time I am in town.
We are glad that you depend on us here at Best Western Plus Ellensburg Hotel for a quiet, clean and comfortable room whenever you visit the area. It makes us proud to know that you like our team's friendly and helpful service. It is terrific that you are already planning to stay with again. Come back soon!
I have stayed in a lot of best westerns in several countries. This one just jumped to top of the list. Not only is it very clean, it has a slightly higher level of classiness that puts it above the usual Best Western. Excellent breakfast, and nice staff. I would stay there again in a heartbeat.
Wow, thanks so much for your kind words, we're thrilled to hear about your positive experience with us. We understand how important it is to provide clean facilities and friendly service, and it's great to know that we were able to meet your expectations in those areas. We're also happy to hear that you enjoyed our excellent breakfast. Thanks for letting us know that you'd stay with us again in a heartbeat, we would be thrilled to be your host again at Best Western Plus Ellensburg Hotel.
David at the front desk was very helpful and courteous. We had 2 Boston Terriers with us so had a pet friendly room. The room was clean and very comfortable. Coffee was available around the clock in the breakfast room and hot breakfast was good. Would definitely stay again .
Thank you for your wonderful, detailed review of your stay. From our well-appointed accommodations to our fabulous staff members, we strive to offer our guests the ultimate visit and we are thrilled that was what you experienced! David will be delighted to know his service was appreciated. We hope to welcome you back the next time you're in the area. Come back soon!
The staff were exceptionally friendly and ask if they could help up at every encounter even the maintenance and housekeeping staff. Breakfast was better than normal and handled most efficiently. Motel is easily accessible from I-90 with several fast food and an excellent steak house on the same block.
Your kind compliments make our day! We're glad to have been of help during your stay, and we're happy to hear that you especially enjoyed our delicious breakfast. Thank you for your encouraging review, and please come again soon!
The front desk man was fantastic. However, our sleep was disturbed several times on both nights by the extremely loud sprinkler room machinery in the room beside us. The sudden noises severely and negatively impacted our sleep. Also, the bathtub drain backed up, filling the tub with crud during a shower, and was slow to drain.
Dear Andrew, We appreciate your feedback as it helps us improve for future visits. It's great to hear that you felt welcome upon arrival, however, we're sorry for any noise disturbance during your sleep. Our staff would be happy to provide you a room away from the sprinkler machinery upon request. Please also accept our apologies for any issues with the bathtub drain. We'll ask our maintenance staff to take a look at it and would have been happy to do so while you were here had we known at the time. Should your adventures bring you back to the area, we hope you'll consider staying with us again.
The room is clean-nice area to get computer work done. Breakfast was okay; omelettes with some toppings. There is a restaurant close by. The lobby has fresh cookies, cider or other arm drinks. Staff are great.
Dear Loribee, What a wonderful five-star review, thank you! We're delighted that we were able to provide you with such an enjoyable stay and all the necessities required for a successful visit such as clean accommodations, special touches, and a friendly staff. On behalf of our team at Best Western Plus Ellensburg Hotel, thank you for taking the time to share your kind comments, and we hope that you'll visit again the next time you're in the area.
It is always a great experience. I stay here often for business and appreciate the friendly service and recognition when I come to check in. The front desk staff as well as other staff are very accommodating and helpful.
Dear Ande, We're proud to include you among our frequent guests. Our friendly staff enjoys getting to know our regular visitors and will be so pleased you appreciate their personal attention. We look forward to your next stay at Best Western Plus Ellensburg Hotel.
Modern hotel with updated decor. Rather friendly service. Overall a good value. Convenient location. I have stayed multiple times. One of the nicer places in town to stay. Hoping more BW move towards this design.
It is a joy to see your familiar face and we are so grateful for your repeat visits! Thank you so much for highlighting our fresh, updated accommodations and our dedicated service team. We are honored to be an example of modern hospitality and we look forward to continuing to exceed your expectations. Come back soon!
David check us in and graciously accommodate my request. He went out of his way to make sure we had a great stay, room was clean and quiet. Nice, clean and comfortable place to stay. Bed was comfortable and the breakfast buffet has a lot to choose from and was good.
We're thrilled to know that we were able to provide you with an excellent experience and love reading that you enjoyed your time here. We do our best to deliver great quality service for all who visit and appreciate your kind feedback. It's also nice to see that you found our rooms to be clean and comfortable, and we're glad that you enjoyed our excellent breakfast buffet. In addition, we thank you for letting us know about your positive experience at check-in. We'd love to have you back anytime you're in the area, thanks for being a valued guest at Best Western Pluss Ellensburg Hotel.
The rooms are newly renovated; the pool was beautiful; the breakfast had all kinds of slighly extra things - like fruit for waffles/diced ham, onions and cheese to put on the scrambled eggs. Staff was wonderful and quite helpful.
Dear Donna, What a wonderful review to read, thank you! It's always such a delight to hear when our guests have had a positive experience with us. We're glad that you appreciated our newly renovated accommodations, as well as enjoyed our great pool. We're also pleased that you had the opportunity to try our delicious and varied breakfast menu and omelet station and received such friendly and efficient service from our team. We look forward to sharing your encouraging words with them. On behalf of us all at Best Western Plus Ellensburg Hotel, thank you for taking the time to share your kind comments, and we hope that you'll come back and see us again soon.
My family and I stayed the weekend to watch my nephew's rugby team play against BYU. We really enjoyed the wonderful hospitality, the nice pool and hot tub and the tasty cookies. The front desk staff and our housekeeper were delightful.
Your outstanding review of Best Western Plus Ellensburg Hotel made our day! Our team will be excited to be commended for providing you with warm, welcoming service, with special thanks to our front desk attendants and your housekeeper. We're also happy you enjoyed our great amenities as well. Your kind praise means so much to us. We hope you had fun at your nephew's rugby game and we'd love to host you again.
Its a good deal for what you get and so convenient to have breakfast ready for you when you need it. There is always a good variety of foods including biscuits and gravy! The beds are SUPER comfy!! We slept really well!
Dear Stephanie, Our goal at Best Western Plus Ellensburg Hotel is to impress all our guests so we're thrilled to know we succeeded with you. It's great to hear that our delicious breakfast selection was to your liking and that you slept well. We look forward to seeing you again the next time you're in town.
Our check in was smooth. The rooms were clean and comfortable. Freshly baked complimentary cookies left the lobby smelling wonderful and gave the kids a contented smile... but we were shocked to discover that David Paul at the front desk was responsible for every aspect of our stay and comfort from baking those cookies, to fixing refrigerators, replenishing pool towels, handling the phones, and well... everything. It must be said while at moments very busy and multitasking he maintained a welcoming demeanor and friendly smile. While he was handling everything well enough, it sure seems like a job for two.
Dear Nikki, Thank you for taking the time to tell us about your stay, and we appreciate the kind words. We are so glad that you felt comfortable in your room and hope that it led to a good night's sleep. We are glad that the kids enjoyed the cookies as well! We also hear your concerns about staffing, and we can assure you that we will discuss this to come to the best resolution for everyone involved. Thank you again for the feedback, and we hope that you will stay with us again in the future.
Very clean and friendly staff, it is located off the highway so there is no truck traffic noise which is important as other hotels are near highway. Got free upgrade due to rewards membership. One of the nicest Best Westerns I have stayed at. Very good restaurant within walking distance.
It's wonderful to hear that Best Western Plus Ellensburg Hotel is one of the best in the brand! We're delighted our quiet location provided you the perfect place to rest. Our friendly staff was happy to upgrade your room and will be so pleased you felt welcome throughout your visit. Should your travels bring you back to town, we'd be honored to host you again.
The hotel is easily located in Ellensburg and is close to the college campus as well as grocery and retail stores. Clean and quiet with a pool for the kids and a great breakfast bar available each morning.
Dear Chris, The insight into your recent experience at Best Western Plus Ellensburg Hotel is appreciated. We are glad you were satisfied with your stay, and that our location and delicious breakfast options met your needs. We're also delighted your children found time to play and swim in our pool. It is our hope you and your family made wonderful memories while with us. Please join us again the next time you are in our area.
We stayed here while our house was getting carpets cleaned. The general manager Kim was great to deal with. The front desk receptionist David was equally as great to deal with. He recommended a local restaurant and even provided a 10% off coupon. He was also very kids friendly. Rooms were clean, pool and hot tub were relaxing.
Dear Daniel, We are extremely excited that you chose the Best Western Plus Ellensburg Hotel for your stay while your carpets were getting clean. Kim and David are a great part of our amazing team, and they will be honored to read that you named them specifically in providing you with excellent service. We are also glad that you were able to enjoy some of our awesome amenities like our pool and hot tub as well as enjoy resting in our nice, clean rooms. We hope to have you return soon.
Beautiful area, great view of mountains. You can drive South towards Yakima and enjoy the scenery along the Yakima River. Hotel sits in the middle of Ellensburg with anything you want to eat. Will look forward to going back.
Dear Daniel, What a delighted review to read! We are thrilled our location made exploring the area fun and convenient and that you enjoyed our picturesque mountain views. There are many local dining and shopping options around and it sounds like you were able to get a taste of it too! Thank you for sharing your wonderful five-star review and we hope to welcome you back soon. Safe travels!
I just wonder why the breakfast was so skimpy. We stayed at two other BW and were served a far better meal. One had real cutlery and choices of bacon, two kinds of sausage, better eggs and potatoes. Plus, they didn't charge us $35.00 more than your motel. I am under the impression that you are over charging for you rooms and are serving an inferior meal. The room was fine and the service was very good but you really should spruce up that breakfast. compared to other BW's we have stayed in I would rate it on a scale of 1to 10 a 3.
I ended up getting stuck in Ellensburg by myself with my 3 small children after the pass closed. Not an ideal situation, but this hotel made it a little easier. The man at the front desk was so kind and helpful. I can't say enough good things about him. I wish I would have paid more attention to his name, but again, was a little overwhelmed at check in. The pool and hot tub were great, especially for the kids. I would have preferred the pool to be a little warmer though. The room was just what I expected with plenty of room for us. The beds were SUPER comfy. Breakfast was perfect too. I really enjoyed my stay overall, despite the circumstances, and would definitely stay there again.
What a wonderful review to read! Thank you very much for taking the time to leave us your kind feedback. We are happy to hear that you enjoyed yourself, given the circumstances. We are also glad that you found our staff to be very friendly and helpful and we will make sure to let them know they are doing a fantastic job. We enjoyed having you and your family stay with us and would love to see you all again if you find yourself back in the area!
We always stay at this property when in Ellensburg on business. It is the best one in our opinion. It is now per friendly which is a bonus as we travel with our working cattle dog. Comfortable, clean, friendly staff.
Thank you for always choosing Best Western Plus Ellensburg Hotel when you come to town. We're pleased to hear you approve of our change to our pet policy and that you continue to enjoy our clean, comfortable accommodations and friendly staff. Your feedback is appreciated as we continue to measure our service goals and we hope to welcome you back again soon. Safe travels!
We loved the beds and all the space you get in the two queen room. We were on the top floor facing the main street and it was nice and quiet. Check in was easy and staff were super helpful finding a place to eat. We ended up walking to the restaurant right across the parking lot for dinner. Front desk gave us a coupon for 10%. Breakfast wasn't great at this hotel. The eggs were downright inedible and the chunks of ham served with breakfast were kind of full of grizzle. But the hotel was convenient to Central Washington University which we were visiting and the room was lovely. I would stay her again and perhaps just have yogurt or a bagel.
It was a pleasure to serve you here at Best Western Plus Ellensburg Hotel. Thank you for your friendly review! It means so much to us to know that our helpful service allowed you to make the most of your visit with us. As you noted, our location is perfect for the University as well! Although our breakfast was not quite up to the standards that you preferred, we do hope that you could still get off to a strong start to the day. We look forward to your next visit.
Our family went for a little weekend getaway. We really enjoyed the large, clean pool and hot tub. The rooms were clean and nice. Everybody we talked to on the staff was super nice. And breakfast was definitely above what you would expect.
Thank you for coming to escape with us. We are honored to be recognized as one of your best hotel experiences! It sounds like our clean, cozy, and well-appointed accommodations were just the respite you needed. Our team thanks you for your review and we look forward to the pleasure of serving you again soon!
The gentleman that checked me in was very nice and welcoming. Had a friendly smile that was nice to see when you walked in. The housekeepers also did a good job. Dining area was nice with a decent selection to choose from.
Dear Tracey, Thank you so much for positive review. Knowing you were satisfied with our friendly service and wide variety of breakfast items means everything to us. We strive to provide a positive experience for all of our guests and hearing we delivered that for you is a great feeling. Our team looks forward to welcoming you back to Best Western Plus Ellensburg Hotel.
It's really nice especially for E-burg. And I like Ellensburg. David at the front counter is a gas. Nothing but helpful staff everywhere. Hot tub hot in the pool is warm. Breakfast ain't that bad either. Definitely recommend if you need to stay in Ellensburg. Plus there's great food all around Ellensburg and Central Washington University.
Dear Ross, At Best Western Plus Ellensburg Hotel, our goal is to impress all our guests so we're thrilled we accomplished this during your stay. It's so nice to know that you enjoyed your interactions with our friendly, helpful staff. David will be especially proud you mentioned him. We're so pleased you had a chance to take advantage of the pool and hot tub and that our breakfast options were to your liking. Thank you for the recommendation! We look forward to seeing you again soon.
We drove up to the door without a reservation and desk clerk most friendly and accommodating. Nice large comfortable room. A good experience. Definitely adds to our comfort with staying at Best Western for 99 % of the time.
Dear Jenny, Thank you so much for staying with us recently at Best Western Plus Ellensburg Hotel! It's great to hear that you were able to enjoy an easy and stress-free check-in even without a reservation and we're proud to have provided you with a convenient place to stay during your travels. We love hearing that you enjoyed a comfortable and relaxing room and that you choose to stay with Best Western as your first choice! Thank you for your loyalty, and we can't wait to have you back to stay with us again soon.
Having never stayed at a Best Western I wasn't sure what I was going to get. I was pleasantly surprised! The room was comfortable and clean. The staff was courteous and friendly. I enjoyed my time in Ellensburg!
Exceeding expectations is what we do best! Thank you for your friendly and encouraging review. Our greatest strength is our team and we are delighted to receive your recognition. We look forward to serving you again at Best Western Plus Ellensburg Hotel.
This has been our 6th stay at this hotel. We have been pleased every time with the staff's politeness and visible attempt to be of help. During our last stay, we had with us 2 cakes for a special occasion and when we asked for the favor of having them in the hotel's refrigerator, our request was accommodated without any problems. We asked for a quiet room on the 3rd floor and we got it. After we got home, a message was waiting stating that we forgot something at the hotel. We called back and as it turns out the item was left in a different room by another guest, but the call talks to the staff's integrity. The room and bathroom were always clean and updated, the bed comfortable. We appreciated the microwave and refrigerator. The breakfast selection is very good. There is coffee, tea and fruits available in the afternoon, in addition to delicious cookies. I highly recommend this hotel to anyone who stays in Ellensburg.
Dear Suzanna, Reading your review truly made our day, thank you for sharing! We're delighted to hear that you had such a positive experience with us. It was a pleasure to have you stay once again. Repeat guests are always the biggest compliment! We were glad to be able to assist with the storage of your cakes and that you received such efficient and helpful service from our staff. It's especially rewarding to know that you found our accommodations so quiet and comfortable, as well as had the opportunity to try our delicious breakfasts. On behalf of the team at Best Western Plus Ellensburg Hotel, thank you for your encouraging words, and we look forward to seeing you again.
The team at the Best Western Plus Ellensburg could not have been better. The rooms, breakfast etc are what you expect in this level of hotel property. The difference is the people. We stayed there for about a month and got to observe the staff in many situations, they were always professional, courteous and accommodating as they had the ability to be. I wish that I could say the same for all of the guests that I observed
At Best Western Plus Ellensburg Hotel, we had a lovely time hosting you over the past month and appreciate the warm compliments about your stay. It's great to know you observed our team doing what they do best: providing accommodating, top-notch customer service and we'll be sure to share your accolades. If you return to the area, we hope you will choose our property again!
Hope to come again! We especially appreciated that David, Tim and the other gentleman at the front desk did their best to make our stay pleasant and allergy friendly! My Husband and I hope to use your hotel as a sort of "second honeymoon" location as we travel in Washington State throughout the coming years! We especially appreciated the affordable rates. While not the cheapest in Ellensburg, the quality of service and lovely rooms was well worth the extra cost. The first night that we stayed was for business purposes. My Husband and I decided to stay a second night to relax and spend time together.
It absolutely brightens our day to know that we were able to provide you and your husband with such an excellent stay; thank you for sharing your five-star review. We are delighted to read that our high level of customer service and clean, comfortable accommodations warrant you both wanting to return to our property for years to come for relaxing and enjoyable vacations. See you soon!
The room was clean, the staff friendly, the breakfast absolutely wonderful with much options available, and the pool open 24 hours a day. I was extremely impressed with the entire place and will recommend this Hotel to anyone. I won't hesitate to book a room here again in the future. It was a great experience. Thank you.
From our great team to our pristine accommodations and delicious breakfast menu, we aim to impress every guest who chooses Best Western Plus Ellensburg Hotel. We are glad you spent time in our popular pool and left so happy with your time at our property. Please come back for another five-star experience when you can!
Really enjoyed our room. After a very long day it was so nice to have a clean, spacious and very quiet room. The bed was super comfortable. Good breakfast as well. Will stay there again. Too tired to use the hot tub and pool.
Dear Roxanne, Thank you for choosing the Best Western Plus Ellensburg Hotel. We are thrilled to read that you had a delightful experience! Our team takes pride in providing clean, spacious, and comfortable accommodations that can help you get the valuable rest you need. It means so much to us to hear that you would visit again and we look forward to it!
Good clean and newer hotel. Just put in new carpet and you can smell it; if you know what I mean . Good staff and overall it's in the top 3 places to stay. Just as close as most to cwu. I here they have a great breakfast, but didn't get to enjoy it. Cookies were soft and good at check-in.
We love your wonderful review! Thank you so much for honoring us with your friendly and positive feedback. It is terrific to be recognized as one of the best hotels in the area and we are glad that our recent upgrades made a great impression on you. Come back and see us soon so that you can get a taste of our awesome breakfast! We look forward to hosting you here at the Best Western Plus Ellensburg Hotel.
They say it is "all in the details", and this Best Western goes the extra mile to prove it! From nice and easy checkin, David made a great recommendation on a local restaurant for dinner (Ellensburg Pasta). The room look recently remodeled and very clean, with LOTS of power/USB ports! The bed was super comfy, and I had a great nights sleep. The gym is current with great equipment. I Like The PreCor Elliptical. Breakfast was nicer than most hotel buffets. Actual ham chunked up. I would absolutely stay here on my next trip,
Dear Brad, We couldn't agree more that little things can make a big difference! Our team here at the Best Western Plus Ellensburg Hotel is thrilled that our comfortable, modern, and clean accommodations were perfect for your needs. Amenities like our exceptional breakfast and fitness center help our guests get the most out of their visits. It is music to our ears to hear that you would stay with us again and we look forward to it!
This is a must stay location. Since there remodel it's amazing. The rooms are amazing the gym is great big pool and hot tub. Breakfast was great, service outstanding. The rooms are very clean well worth the state
Dear Mike, We take pride in offering all our guests an excellent experience, so we're delighted our remodeling efforts impressed you. Thank you for sharing how much you enjoyed the large pool and hot tub as well as the updated workout area. Our friendly staff will also be glad you appreciated their efforts to make you feel at home. We look forward to hosting you again the next time you're in town.
Been here many times for business and it is great. Easy access, great breakfast and pool. Far enough away from interstate so it is very quiet. Lots of restaurants nearby. Will definitely stay here again.
We understand that business travel can be hectic and we are thrilled to know that we make your business travel easier. It is our pleasure to provide you with comfortable & quiet accommodations, a convenient location, complimentary breakfast and a nice pool to relax after work. Thank you so much for being a loyal customer and taking a moment to provide your feedback. We can't wait to see you soon!
Stayed here during the Ellensburg Rodeo! Clean rooms. Good service. It did take a long time to check in, but the front staff was friendly and accommodating. Our room wasn't ready when we first arrived even though it was after check in time. I think there was a large room turn around from the previous night and someone called in sick. Shortly after we arrived it was ready and check in was quick.
Dear Selena, Thank you for choosing Best Western Plus Ellensburg Hotel while you attended the Ellensburg Rodeo. We understand that traveling with children can sometimes present a unique set of challenges, so we are happy that we were able to make your experience easy. However, we do regret your delayed check-in time and appreciate your patience and understanding. It would be a pleasure to host you and your family again the next time you are in town.
Excellent hotel and staff! Great location, nice breakfast and the kids loved the cookies in the evening. There was even hot apple cider too, which was delicious. We will definitely be staying there again!
It was an honor hosting you and your family during your recent trip. We're so pleased our evening snack and warm beverage helped make your family feel at home. Our staff strives to make all our guests feel welcome and will be glad you valued your interactions with them. Thank you also for sharing how much you enjoyed our tasty breakfast options. We look forward to your next visit to Best Western Plus Ellensburg Hotel.
Nice room with a free breakfast in the morning. Quiet. Good restaurant right next door. Easy to find from the freeway. Best thing about this place are the people who work there. Very friendly staff from the front desk to the breakfast area.
Our room was very comfortable and very clean! Since our last stay the room had been redecorated and it was very nice. The front desk personnel were friendly and helpful! Overall a great stay. We will be back!
Dear Becky, We love seeing familiar faces so thank you for returning to the Best Western Plus Ellensburg Hotel for another remarkable stay. We are thrilled you noticed our improvements and are pleased with them. It's also nice to know that you found your room to be clean and our front desk personnel to be friendly and helpful. Our team looks forward to welcoming you back soon!
It was a great property the decor is modern and comfortable. The Customer service was above and beyond. The night front Desk Gentlemen was so helpful. The bed was great and the room was very comfortable!
Thank you for taking the time to write your kind review about the Front Desk associate and the property accouterments. We appreciate your patronage and look forward to seeing you again.
Very nice in all ways other than shower was very chintzy. Hardly enough water to wet your hair. Clean, comfy, everything worked, friendly staff. We didn't eat breakfast here, so cannot comment on that. Would definitely stay here again.
Dear Jeannine, Thanks so much for letting us know that you were so impressed with your stay. However, we are sorry that there was an issue with the water pressure in your shower. Please know that we always have a member of our team available to address any maintenance issues during your stay. It is excellent that, despite the water pressure, you enjoyed our accommodations and a comfy visit, and would like to return for another stay with us at Best Western Plus Ellensburg Hotel! We look forward it!
The property is clean and attractive. The rooms are large with refrigerator, microwave, coffee maker. When we checked-in there were free cookies at the front desk and hot apple cider in the "breakfast" room. Breakfast is included. There were scrambled eggs, bacon, biscuits and gravy, waffles and cold cereals. The staff is friendly and helpful.
Dear Linda, We are delighted that you enjoyed your stay with us. It is terrific to know that you found your room clean and comfy. It is also great to hear that you appreciated the fresh cookies and apple cider when you arrived and that you liked your delicious breakfast. The next time you visit the area we hope you stay with us again.
We stopped at another inn but the attendant was so slow, we left and found the Best Western tucked off the main road in a quiet part of town. I knew we should have looked for a Best Western first because the service is always good and the rooms clean. We were tired from a long time away from home and a long drive, the young lady at the desk saved a room for me while I went back to the gas station to get my husband who was driving a rental truck. She was compassionate and warm, just what I needed. We arrived back at the inn and everything was ready for me to sign. Our room was Best Western fresh and the breakfast was Best Western delicious. The breakfast room is open for refreshments when you want something to drink even when there is a birthday party in the room. This was an amazing place to stay.
Dear Donna, We thank you for your loyalty to the Best Western brand and were delighted to have you stay with us. Hearing that you were able to rest and relax after a long journey in one of our clean and comfortable rooms makes us smile. It is terrific that you enjoyed your tasty breakfast and that you found our team to be friendly and helpful. The next time you visit the Ellensburg area we hope you choose us for your lodging needs.
This hotel was an excellent value. Comfortable, spacious and a friendly staff. In addition to delicious chocolate chip cookies, there was homemade apple cider. Our family enjoyed the pool and exclaimed how it was one of the nicest hotels they had ever stayed in.
Thank you so much for your kind feedback! We're very glad to hear that you enjoyed a cozy and large room along with warm and welcoming customer service. It's great you were able to relax in our pool facilities, and we're so humbled to hear that your family considered our hotel facilities to be one of the best! We hope that your travels will bring you back to the area to stay with us again soon!
We've been staying here since we dropped out daughter off at Central WA University in Sept '13. Known quantity and good value have worked for us since. The staff have always been pleasant and helpful.
Thank you for making the Best Western Plus Ellensburg Hotel your go-to destination here in the area! It is wonderful to read that our friendly, helpful service and affordable rates have made us a value to rely on for your travels. We look forward to sharing more tremendous experiences in the future!
This hotel was a great choice for a little rest after a long day on the interstate. Our stay was quiet and clean. The king bed was very comfortable for a good rest. The breakfast options were ready before 6:00 a.m., so we were able to get an early start on the last leg of our trip. We plan to stay again soon at the Best Western Plus in Ellensburg, WA.
Dear Rodney, We are so glad that you enjoyed your recent visit with us after a long day on the road. It is wonderful that you found your room quiet, clean, and comfortable and that our breakfast was fresh, hot, and ready for you to start your day off with. Our team is looking forward to seeing you again soon!
Did not have an opportunity to use many of the abundant services, pool, hot tub, breakfast, fresh cookies due to a short stay and busy schedule. Great room and pet friendly with a very nice area for your fuzzy children, I'll be back.
Dear Jay, Thanks a million for your kind and thoughtful review of Best Western Plus Ellensburg Hotel! We're proud to be a pet-friendly property and are glad you appreciated our attractive pet area. It's regrettable that your hectic schedule and short length of stay prevented you from fully utilizing our many amenities. However, we're happy our attractive accommodations met your expectations. Your compliments are greatly valued and we'd love to have you stay with us again.
We were surprised how clean and well-kept the hotel is. The room looked new or new newly remodeled. The lay out of the room is very well-planned and practical. The swimming pool was nice to have during a winter trip. The fitness room had a new equipment.
What a lovely review to read! Thank you for taking the time to share your experience at the Best Western Plus Ellensburg Hotel. It delights us to know that you enjoyed our well-appointed accommodations and amenities during your stay. Our team works hard to offer our guests the very best and will be happy knowing they delivered during your visit. Come back and see us soon!
Checked in to this clean and easy to find hotel. Kate at the front desk is awesome. She has a good sense of humor and is very efficient. The lobby is inviting-warm fireplace, hot cocoa bar & warm apple cider. Room was clean and quiet.
Dear loribee25, Thank you for taking time out of your day to thank one of our employees by name. Your kind review will "make her day." We also appreciate you letting us know what was liked, such as the fireplace, cocoa, and hot apple cider. Thank you for letting us help make your travels more enjoyable, and we look forward to the opportunity to serve, delight, and pamper you again. David R. Gustafson GM
Pool open 24 hrs for late night swim. Suite was clean and comfortable. Good Value. Has a train that toots whistle but barely noticiable. Easy to get to from interstate. Centerally located and walk to steak house and other food.
Thank you for choosing the Best Western Plus Ellensburg Hotel! It means the world to us to receive your five-star feedback. We love providing our guest with a convenient, comfortable value and we're happy to see that you took advantage of our location to get a taste of the town as well. It is also fantastic to hear that our pool was a hit! Should your travels bring you back to the area, come and see us again.
I highly recommend this hotel. Location is close to Leavensworth, WA. My family and I enjoyed the amenities including the family dog. Restaurants in the area were close and food was great. Highly recommend Cornerstone Pie and its a dog friendly restaurant.
Dear Mark, We're delighted to have hosted you at the Best Western Plus Ellensburg Hotel and are thrilled with your recommendation for our hotel. It's wonderful to hear that your family and your dog all enjoyed our pet-friendly amenities and close proximity to many area restaurants. Vacations simply aren't the same if you have to leave your four-legged companion at home. The next time you're visiting the area, we'd be pleased to have you as our guest again.
Spent a night and enjoyed it. Great staff. The breakfast was very good. They have a good, lighted pet patch and, of course, are pet friendly. Nearby to a number of restaurants, so lots of dinner choices. Great pool and loved the hot coco beside the Christmas tree.
It sounds like you had a wonderful time with us here at the Best Western Plus Ellensburg Hotel. Thank you for the heartwarming review! We're especially happy that our friendly service and tasty treats by the Christmas tree could get you into the holiday spirit. We wish you all the best at this special time of year and hope that we have the chance to serve you again when you are back in the area!
Please see the other BW's we stayed at and you may see the opinion we offer is strictly our experience . Some kitchens were closed but no adjustments were made for the inconvenience . As well one of the BW's we stayed at we had to change our room because it was not cleaned after another client had checked out. The staff were apologetic but it does leave a certain amount of doubt in ones mind , also they mentioned something would be done in the way of a make up but nothing was done . We didn't ask or expect anything but they offered , nothing was done upon checkout .
Dear Jay, Thank you for taking the time to share your thoughts. We're happy you're a brand loyal guest and that our friendly staff impressed you. However, we're sorry for any confusion with kitchens and rooms - whether at our location or another one. We want all our guests to have the best possible visit and will keep your comments in mind for future improvements. Should you be in the area again, please consider staying with us.
My first impression of your hotel, was a fabulous greeting from David Paul at the front desk. He instantly made me, and my little dog, feel welcome. David Paul was informative, helpful, and gracious. He even presented me with a welcome gift. I was very impressed. The room was very nice, though the carpets were a bit dirty. I loved the location on the first floor,, with easy access to the pet area. Breakfast was good and the staff was excellent. I plan on booking another stay at this hotel, in the coming week.
Dear Colleen, We look forward to the pleasure of having you back so soon! Thank you for your kind words for David and our team. Our staff is the foundation of our excellent guest experience here at the Best Western Plus Ellensburg Hotel. We're also happy that our pet-friendly policies and amenities were a real highlight of your stay. Our entire team can't wait to serve you again soon!
The staff were so friendly& helpful! Rooms were very nice. Good breakfast & cookies! Would definitely use this facility again. Exercise room was a bonus, although itould use a 2nd treadmill. Thank you!
Thank you for your visit! We are so happy to receive your delightfully positive and encouraging review and love to hear that our welcoming and refreshing environment made a great impression. It also sounds like our gym was a hit and we are excited we could help you maintain a healthy lifestyle here with us. Come back soon to the Best Western Plus Ellensburg Hotel!
we broke down and had to have our truck repaired. We had them take us to the Ellensburg Best Western Plus and it was nice and clean with a good breakfast the next morning. Very courteous people. Fresh coffee and hot cookies in the evening. A good restaurant close by.
Although we are sorry to hear about your car trouble, we are glad that we could provide you with the respite you needed here at the Best Western Plus Ellensburg Hotel. It is fantastic to read that our clean, friendly accommodations and delicious breakfast added up to a five-star stay. Thank you for taking the time to leave us a review! Should you find yourself back in the area, come and visit us again.
Staying here was one of the better hotels I've stayed at. Always being gone for work makes it nice to have a comfy place to lay my head. Not much of a fan of the breakfast but not the worst I've had. Next time I'm in ellensburg I'll be back
Dear Justin, Knowing that you travel for work just makes your positive review that much more meaningful to us as you know what a quality stay entails. Although our breakfast didn't provide the start to your day that you were expecting, we're still delighted to have provided you with a comfortable place to lay your head. It's great to know that our property stands out among the others you've visited and that you will be our guest again at the Best Western Plus Ellensburg Hotel.
Very few times have I found a hotel where everything fell nicely with my expectations. I'm happy to say this hotel is one of these few. Bed was comfortable and clean, TV signal great, WIFI speed good enough, water and shower flow is good, etc. etc. Only drawback for some people may be the train within 1/4 mile; for me, the sound of a train actually helps me sleep. I would definitely return to this place on a future trip.
Dear Salvador, Thank you for sharing your five-star review regarding your recent stay at the Best Western Plus Ellensburg Hotel. We are so delighted to hear that we exceeded your expectations with our clean and comfortable accommodations, as well as top-notch amenities necessary for any guest's visit. We are glad that you were able to enjoy our good night's rest and the train helped you sleep. We look forward to seeing you again soon!
We arrived at 8:30 in the morning and to my surprise they had a room available for us. The room was spacious clean, and comfortable. We enjoyed the pool and Jacuzz. The breakfast was great, and I enjoyed the cookie snack in the evening.
Dear Samantha, We are so happy to hear that we were able to provide you with such an enjoyable stay! It was a pleasure to check you in early, as your room was already available. We are glad that you found our accommodations so spacious, clean and comfortable, something we aim to provide all our guests. It is great that you had the opportunity to taste our delicious breakfast and the complimentary cookies in the evening. Thanks for taking the time to share your kind comments and we hope that you'll come back and see us again.
I hate to start out a review with a negative comment but it fits the situation -- you simply cannot rely on GPS to locate this otherwise nice facility...it will take you into the countryside with no chance to recalculate your location. The front desk advised that other guests have experienced the same trouble I have, and it appears the hotel management doesn't seem to have fixed it. So, bad form! My check-in was pleasant and I was told I had a non-smoking, no pets room. Unfortunately, upon locating the room the adjacent guest room opened and out came a dog with its owner. After going back to the front desk to reconfirm I was in a "no pets" room (which I was assured to be true) I still wondered if that were true...I'm very sensitive to pet rooms and found that I had a reaction to something in the room. Cleaning chemicals? Or pet odors? I'm not sure. I need to add here that I'm hardly a hypochondriac and normally don't make a big deal about this sort of thing. Still... Otherwise, the room was nice, the breakfast room though small was adequate and there was ample parking in their parking lot with doorways at the end of the building making it more convenient to come in and out. I would stay here again but I suppose I'd be asking myself whether it was a pet room or the GPS had been fixed.
Thank you for staying with us and taking the time to share your thoughts. We're pleased our friendly staff made you feel welcome and our parking area worked well for you. Please accept our apologies for any difficulty locating us. Unfortunately, correcting GPS is not something we can do as the software is not within our control. We're also sorry for any concerns with our pet policy and will keep your comments in mind in the future. Should you be in the area again, please come stay with us.
The presentation of the hotel is well kept. The staff is pleasant and nice. Our room was very clean, normally my wife gets a stuffy nose in hotel rooms, because of the dust, but she didn't have that this trip. The train horn was a little annoying and woke me up, but other than that it was an enjoyable stay.
Dear Richard, Thank you for taking the time to share your feedback regarding your recent stay with us at Best Western Plus Ellensburg Hotel; it was a pleasure to welcome you and your wife. We are happy to hear that you had such an enjoyable stay at our property and found our accommodations suitable. It is great that you received such great service from our staff. Our team works hard to make sure our guests have a warm welcome and a comfortable stay, so it's always rewarding when this is recognized. Please accept our apologies if the train horn was a disturbance, it is our hope that the rest of your stay more than made up for this! We do hope to have the opportunity to welcome you back again soon.
As always, come for late check in and get worst room. A room like I was given should not be used at all without deep discount. Room was too close to elevator with floodlight pointed straight at window from one floor down. This flood light served no purpose other than light up outside of hotel. No blackout curtain was installed, just white on white curtain that was not thick enough to block all light.
Dear Steve, Guest satisfaction is important to us, so we're sorry you did not enjoy your stay. Please accept our apologies for any disturbance from the location of the elevator. We're also sorry you found the external safety light shined too brightly into your room and will consider your suggestion of blackout curtains. On future trips to the area, we hope you'll consider staying with us.
Great place to stay. We always have small children with us, however, and the pool ls about 5 degrees too cool for comfort for them. Wish you could make it warmer. Otherwise, the rooms are comfortable and clean and quiet.
Thank you for choosing the Best Western Plus Ellensburg Hotel! We are so happy to receive your recommendation. Although it is wonderful to read that you had a pleasant overall stay, we are very sorry that our pool was just a little too cold for the kids. We will share your note with our service team! Should your travels bring you back to the area, we sincerely hope to serve you again.
we stayed here on our travels through Washington. we didn't have a reservation but the desk clerk was very happy to help us and very friendly. the hotel is very clean and has an attractive lobby. the rooms are nice and clean, and smell good. the desk clerk was very knowledgeable of the area and recommended a great restaurant. the breakfast was adequate to help us start the day. would stay again.
Dear Karlee, Thank you for your positive review of Best Western Plus Ellensburg Hotel! Our front desk clerk was more than happy to assist you and offer a wonderful suggestion for a nearby restaurant. We're also delighted that you enjoyed our clean, pleasantly scented accommodations and beautiful lobby. It was our pleasure to provide you with a tasty breakfast to start the day as well. We greatly appreciate your warm praise, and are flattered that you'd choose to visit us again. We look forward to your return.
Clean rooms, good breakfast, caring kind staff. Rooms are very comfortable the bed was wonderful. Good location close to I - 90. Also close to good places to eat. You can also bring your dog, there are specific floors for dogs.
Thank you for your fabulous comments about Best Western Plus Ellensburg Hotel! It is fantastic to know your stay met your expectations. We are very glad you enjoyed your clean and comfortable room and that you had a great night's sleep on your posh, comfy bed. Also, it is fabulous that you found us convenient to the highway and near great dining choices. We are pet-friendly and welcome our guests and their canine family members. Thank you for your wonderful review. It would be a pleasure to have you stay with us again the next time you visit the Ellensburg area.
They allow dogs on the first floor and sometimes on the second so we were put on the top, 3rd floor, last room at the back. This was good as the train track is nearby and the back rooms are slightly quieter. Very clean, staff was considerate and helpful. It sits between a train track and a storage unit yard so the view is terrible but the bed was comfy and the room was very clean. I can't speak about the breakfast as we chose to eat elsewhere, but the dining area was packed. The pool area also looked inviting, too bad I didn't think to bring a suit.
We are happy to hear that you had a great stay in one of our quiet, clean, and comfortable rooms. Also, that you received great rest in your comfy bed and found our team friendly and helpful. Remember to bring your bathing suit when you join us again so you can enjoy a dip in our sparkling pool. Come back soon!
Solid Hotel. Probably the best in Ellensburg, WA. David at the front desk is great. aldkfjal;sdfas;lkfdja;lfjka;lkdfa;lkjdal;kdjfal;ksfalk;dsflkajfalksjfladjsf;lkajfdl;kafl;dkjfal;kdsjl;aksjalkjdhfa;lkdfj;alksdj;a
Thank you for sharing your kind feedback! We are honored to be regarded as the best accommodations in the area. That distinction is possible thanks to the hard work of team members like David, and he really appreciates the recognition. Should your travels bring you back to the area, visit us again at the Best Western Plus Ellensburg Hotel!
Nice location near I90. Clean, comfortable rooms. Close to shopping and restaurants. Polite, friendly staff. Very robust continental breakfast. Great pool for kids and family. We will definitely be back again!
Dear Rachael, When our guests leave happy, we are ecstatic! It seems that our clean rooms, hospitable staff, and robust breakfast made for an excellent experience, and we're so proud to have served you well at the Best Western Plus Ellensburg Hotel. We are humbled to know that you have already made up your mind to stay with us again should travels bring you back to town; see you then!
Extremely friendly and helpful front desk staff that guided us to an historic and good restaurant for dinner. The hotel breakfast was very good, although the breakfast room was really hot. The king room was good, although the bed was really high and a bit of a challenge. Everything was clean. A good place to stay in Ellensburg.
Thank you for coming to see us at the Best Western Plus Ellensburg Hotel! We are happy to hear that you felt well-cared for and that you used the wealth of knowledge of our front desk team to find a great restaurant. Your positive review of our accommodations is much appreciated and we will make sure that your constructive feedback is addressed as well! Come back and visit us again when you are in town.
This hotel was clean and comfortable. It is by railroad tracks, but with the window shut you can't hear anything. This was a very relaxing stay at the end of a busy day. The breakfast was good and filling. The front desk staff was extremely accommodating and committed to me having an excellent experience.
Dear Shannon, It was an honor hosting you at Best Western Plus Ellensburg Hotel and we thank you for the wonderful review. It's great to hear that our friendly staff and clean, comfortable rooms were ideal for your travel needs and that you were not disturbed by train noise. When you're in the area again, we'd be proud to have you stay with us.
Will stay there again on trips through on the way to visit family. All motels/hotels should be this fine. Excellent access from interstate and then to journey downtown. Staff is truly friendly and accessible. Clean and comfortable and welcoming.
Thank you for stopping by at the Best Western Plus Ellensburg Hotel! It is exciting to know that we have earned the honor of being a regular part of your journeys to connect with family. Your compliments for our property and our truly lovely staff are incredible and very much appreciated. We believe that our service is what sets us apart! We look forward to your next visit.
Small towns have very little variety in hotel accommodations so it was wonderful to find the Best Western in Ellensberg, WA. Nice people, great property and comfortable and well serviced guest rooms. I would recommend this property to others who are traveling and staying in Ellensberg.
We're delighted that you found us! Thank you so much for sharing your recommendation and leaving your thoughtful feedback as well. We take great pride in delivering a quality experience and look forward to our next opportunity to host you here at the Best Western Plus Ellensburg Hotel!
Passing through on our way to Seattle and stayed the night very comfortable bed and a good breakfast in the morning . I would highly recommend this place to anyone who needs a good night sleep. Very pleasant staff
Excellent choice while staying in Ellensburg visiting friends. Convenient location in quiet neighborhood and close to other sights, museum, Central Washington Univeristy, library. Easy access to the interstate highway.
Dear David, We enjoyed hosting you during your recent trip to visit friends. It's wonderful to hear that our location was ideal for your plans and that you had a lovely stay in one of our clean, comfortable rooms. On future visits to the area, we hope you'll stay with us at Best Western Plus Ellensburg Hotel again.
Clean, comfortable and one of the friendliest and most helpful staffs that I've dealt with in a long time. Breakfast wasn't the greatest but we chose to experience the local fair instead. The staff made great recommendations for dinner options and made sure we were happy with his suggestions. Very friendly! Great job. Wish all hotels good be this customer oriented!
We're delighted that you got a taste of the local area! All of our staff here at the Best Western Plus Ellensburg Hotel are always eager to help our valued guests make the most of their time in town. We believe that our staff can make all the difference, and it is wonderful to read that we could leave such a good impression. Thank you for the stellar review. Should your travels bring you back to the area, visit us again!
Very impressed with this hotel. The bed was beyond comfortable and the entire hotel was very clean. The best was David the front desk person in the evening. He was very personable, helpful and organized. I will definitely stay here again. The only negative was the breakfast - cold scrambled eggs, over-ripe bananas and dried out biscuits.
Thank you so much for your kind words! We are excited to see that you had such a positive and comfortable experience here at the Best Western Plus Ellensburg Hotel. As you noted, our people make all the difference, and David will love to know that he had such an impact on your stay. We are sorry that breakfast was a disappointment, and we hope that you were still able to have a good start to the day regardless. Come back and visit us again when you are in the area!
David greeted us with enthusiasm and exceptional hospitality. The room was large and the beds were wonderful. We had two queen beds, it would have been nicer to have the room split with the beds as after the restroom, and the couch and coffee table more towards the window. (Limited space between the one bed and the window area). After 9pm no kids in the pool or hot tub which made it even more relaxing. You do here the trains, but I didn't really notice them in the middle of the night....might have been because I was resting so well.
Dear Suzanne, We appreciate you choosing the Best Western Plus Ellensburg Hotel during your travels. It's sensational to hear that you enjoyed your spacious room, comfortable bed, and relaxing pool and hot tub, but it seems that David receives the kudos for customer service; we will pass along your kind words to him! Thank you for the suggestion about the room layout. Our team would like to invite you back if you plan another trip to our area, and thank you for taking the time to leave us a five-star review.
The staff at this hotel are very friendly and truly make you feel welcomed and as though you were coming home for a visit. The hotel is very clean and beds are super comfortable. I would stay here every time I come to the area and would recommend staying here, the service you will receive is far above other properties in the area.
We've stayed at this hotel on two occasions. Each time we had a pleasant room with an alcove that had a little sofa and coffee table, a small fridge and microwave. Beds were comfortable, staff pleasant, internet access good, breakfast good by general moderately priced hotel standards.
Dear Amanda, Thank you for your repeat visits to the Best Western Plus Ellensburg Hotel! We are delighted to know that your experiences with us have been comfortable, cozy, and welcoming. Our team always works with the interests of our valued guests in mind. We look forward to our next opportunity to host you and exceed your expectations!
David at the front desk made my night. After a long day of work David was so welcoming and friendly. I stay in hotels 3 to 4 nights a week on business trips and have yet to receive his level of customer service. I work for a company that strives for the highest level of customer service. In fact I train employees customer service skills. I will now use David as an example of what legendary customer service should and can be in all of my trainings. Everything was great at the hotel but David is what made it a perfect 5 stars. David keep doing what you're doing!!
Your gracious compliments about the fabulous customer service David provided to you are very much appreciated. Our team endeavors to provide our guests with exceptional service and outstanding accommodations. It delights us that you enjoyed everything about your stay. We will be sure to share your comments with everyone here. Please come back soon!
Our stay at BW in Ellensberg was almost perfect. It is a nice place in every way, but, what made it even better was the staff. The greeting was friendly and he even walked out to the extended parking area with us instead of just pointing.
Dear Richard, It's inspiring to hear that the Best Western Plus Ellensburg Hotel provided you an exceptional stay, with our staff being connected to the core of your positive experience; we couldn't be more proud of them for extending that extra level of customer service. Our team will be atingle with your kind words, and we gladly invite you back anytime.
Very clean, comfortable & friendly. Great location with a very good restaurant next door. David was very helpful as always. I've stayed here a few times over the past few years as we go salmon fishing on the Columbia...I highly recommend this Hotel!
Dear Chris, We always love seeing that our guests are returning for additional visits here at the Best Western Plus Ellensburg Hotel, and our team genuinely appreciates your continued patronage! It's always nice to hear that our staff continues to provide a clean, comfortable environment and that David consistently exudes his professional customer service onto our guests. We hope you and your grandson caught plenty of salmon in the nearby Columbia with many great fishing stories to follow. We look forward to serving you again during your next trip to the area.
David at the front desk took care of us after a fiasco at a hotel down the road. Called on points booked a room super quick...time to relax in the hot tub after said fiasco...thanks David for your superior customer service...it made a difference!
We are very proud that David was able to provide you with outstanding customer service when you needed last minute accommodations. It is always wonderful to welcome our Best Western Rewards Members and we appreciate your loyalty to the brand. Our team is very glad that you were able to relax in our luxurious hot tub after a tough day. We hope you come back soon!
We went to Ellensburg to check out CWU and stayed here. WOW...so glad we did. Everyone went out of their way to make our stay special. We had a clean room, the pool was open 24/7 and the breakfast was really nice. Very clean. We will always stay here when visiting Ellensburg.
We appreciate you taking the time to share your comments with us on your recent stay at the Best Western Plus Ellensburg Hotel; it was truly a pleasure to welcome you. We are delighted that you had such an enjoyable stay and that our team was helpful; they work hard to ensure all our guests have a comfortable visit so it's always rewarding when this is acknowledged. We are happy that you found your room clean and had the opportunity to enjoy the pool and our delicious breakfast. We hope you had a successful visit to Central Washington University and that we will have the pleasure to welcome you back again soon.
Everything was great, the only minor thing was the sink drained slow. That's something staff should check when preparing the room in my opinion. Breakfast was better than usual BW fare, by far. The jetted spa was just what we need after 300 miles on the bikes!
Thank you so much for the feedback! We love to hear you enjoyed your stay with us and that the breakfast hit the spot. We do apologize for the issue with the sink and will make sure to have someone take a look. Our staff is always on hand to help with any problems that arise. We hope to see you again soon and that you have a chance to enjoy the spa again.
Enjoyed our stay, particularly the breakfast which was tasty and fresh. The hotel was conveniently located, closed enough to the highway but not noisy. The beds were comfortable. We were able to park our motorcycle close to the lobby so we could get to it easily.
Thank you so much for taking the time to share your comments with us on your recent visit to the Best Western Plus Ellensburg Hotel; it was a pleasure to welcome you. We are delighted that you had an enjoyable stay and especially that the bed was to your preference for a comfortable night's rest. We are also happy that you had the opportunity to try our delicious fresh breakfast and found it convenient to park your motorcycle close to the lobby. We are indeed conveniently located to the highway but we don't encounter any noise! Thank you so much for your kind comments and we do hope that we will have the chance to welcome you back again soon.
The room was very clean and comfortable. The front desk provided good customer service and they went out of their way to be helpful. The hotel provided a good breakfast with many options. We would stay again if we passed this way in the future.
It is a great compliment to hear that you would stay with us again if you had the chance. We hope that day comes soon! Your thoughtful words for our staff are much appreciated and we're glad that our helpful and welcoming spirit left a great impression. When you are looking again for comfortable and clean accommodations and breakfast with a smile, stop by and see us at the Best Western Plus Ellensburg Hotel!
This hotel is worth the drive. The service you get from the staff is one that you would expect at more excluding hotels. After one visit the staff knows your name and are incredibly friendly. Worth the extra 30 minute drive from Cle Elum to stay in the Best Western in Ellensburg.
Dear Tara, It's heart-warming to hear that the Best Western Plus Ellensburg Hotel is worth the drive! We couldn't be more proud of our team for really providing that extra level of customer service to have won you over. We appreciate our guests and it's great to hear it shows! Our team will be thrilled with your kind words, and we gladly welcome you back anytime. Safe travels!
Hotel room was very clean and bed was great BUT the AC did not work! Would not cool down room, only room temp air came out as if it was a fan not AC. Very stuffy room all evening. Very quiet room on 3rd floor.
Thank you for informing us of your experience. We are sorry that you had some issues with your AC Unit that prevented you from having the comfortable stay that you deserved. Please accept our apologies and know that we are looking into it. We do encourage our guests to inform us of any issues that may arise during your stay so that we can take action to get you comfortable as quickly as possible. Please pay us another visit here in Ellensburg so that we can make it up to you!
This hotel was our chosen venue after our 10 hour flight from the UK. We arrived and felt immediately comfortable and slept well (despite all the jet lag). The bed was very comfortable. The room was spacious and clean too. The reception staff were very friendly both on check in and in the morning. Breakfast was well presented and consisted of good quality items.
What a journey! We understand that with a long day of travel, coupled with an eight hour time difference, you must have been exhausted. Thank you so much for taking the time to let us know that our fantastic team at Best Western Plus Ellensburg Hotel got you settled into your room pleasantly and efficiently. We are thrilled that you enjoyed the comfortable and peaceful rest that you needed and awoke to a pleasing breakfast spread. We appreciate the great feedback and hope that your travels will bring you back to our area again!
I've stayed at the Ellensburg Best Western Plus before and I've enjoyed staying there which prompted me to return, very nice and clean rooms and lobby, friendly and courteous employees especially the CSA behind the counter while checking in and out, I was recognized as a diamond member immediately and thank you for that.
Dear Jason, We enjoy hearing from repeat guests here at the Best Western Plus Ellensburg Hotel, and your continued patronage is really appreciated! It's wonderful to know that you continue to find our clean rooms, nice lobby, and courteous staff to your liking. We will share with our front desk team that you appreciated their recognition of your status as a diamond member upon check-in. Customer satisfaction is our goal! We look forward to serving you during your next stay with us and thank you for the five-star review.
Great location because I just love the trains. Perfect to get to everything but you need a car. The pool is open 24/7 which is really convenient. Nice place, I really like these new Best Westerns. Thanks for the hospitality!
Dear Angela, We appreciate your kind and positive review of Best Western Plus Ellensburg Hotel! It's great to know that our location met your needs, and you were within driving distance of everything you wanted to see. We're also glad that it was convenient to have our pool open 24/7. We hope that all other aspects of your stay were just as enjoyable. Many thanks for your thoughtful compliments. It was a pleasure to extend our hospitality to you, and we'd love to see you again.
We stayed the night well attending the first Rocking the Rodeo concert held at the local county fair in 20 years. Room was big. Even though the entire state was smokey from a near by wildfire blowing up that day the hotel was not smokey. It was fantastic to be able to go down to use the pool and spa after we got back at 1am. Love it that the pool and fitness areas are 24hrs. I wished all hotels had them 24hrs (and no children from 10pm to 8am).
Dear Kim, We are thrilled you found the Best Western Plus Ellensburg Hotel to be pleasant for your visit, with 24/7 access to the pool, spa, and fitness area for your late night enjoyment. We hope you had fun at the Rocking the Rodeo concert! Should travels bring you back to our area, our team hopes you will choose to stay at our hotel again. Thank you for the positive review.
We visited the hotel when attending the Rodeo. Built on the outskirts of Ellensburgh it is easy to find off the main road. Modern hotel which is well maintained. Staff were all really helpful. Room was fairly large with sitting area, fridge and microwave. Room was very clean . Breakfast was adequate with serve your self cereals, bread juices, coffee augmented with sausage and scrambled eggs. Let down by having to use cardboard plates. At 5pm daily the supply fresh make cookies in the foyer. Plenty of parking. Overall we were very happy with the room and would use again.
Thank you for sharing your positive feedback regarding your stay with us at the Best Western Plus Ellensburg Hotel. It is fantastic to read that our accommodations, amenities, and convenient location exceeded your expectations. We strive to provide our guests with clean, comfortable, and restful escapes when they are with us and it sounds like we met this goal for you. We appreciate your comment about the plates at breakfast and will discuss how to make improvements to this for the future. Looking forward to seeing you again soon!
Best Western Plus Ellensburg has friendly staff, clean rooms, comfortable beds. The breakfast is a challenge for gluten-free folks. The hotel is a 6-10 minute drive from Central Washington University.
Dear Shanah, We appreciate hearing that overall the Best Western Plus Ellensburg Hotel was able to deliver a good stay and comfortable accommodations. Thank you for letting us know that we didn't quite meet your needs with our breakfast options and we will review your concerns to see how we can improve on this amenity. Offering exceptional customer service is our goal, so it is great to see that our friendly staff played such a big part in your positive experience. Thank you again for your feedback. Please come back to stay with us again soon!
very helpful staff wife on crutches they acomidated above and beyond.Could not have asked for more.Good breakfast . Very clean I would be happy to return anytime.Hotel had everything we needed staff made sure to ask if anything was needed . Great job above and beyond.
Dear James, Many thanks for the five-star review and for being our guest here at the Best Western Plus Ellensburg Hotel. We are so pleased to hear that our team was extremely accommodating to your wife, who was on crutches, and that they went above and beyond your expectations. Customer service is one of our top priorities, and our team will be thrilled to hear their hard work is appreciated! We wish you safe travels and hope that you will return to visit us again the next time you are in town.
Nice hotel, reasonable price even though one of their busiest times of the year. I was on a cross state bicycle ride and they accommodated my bike and checked me in early so I could get cleaned up and relax in the pool. Clean and comfortable room with good wifi connection.
Dear Donald, Thank you for making us part of your exciting journey! We are glad that we could give you some much-needed respite from the saddle and are happy to hear that our pool was a real highlight. We know how important wifi is for our travelers on the go, and we're glad that we could help you get connected with those following your progress back home. Come and see us again at the Best Western Plus Ellensburg Hotel when you pass back through!
If I could give this hotel more than 5 stars, I definitely would do it! It's a BW+ so it was a cut above the usual BW. Right from speaking with Dennis when I made the reservation to dealing with him several days later at check in, his service was exceptional. Check in was simple, thorough and friendly. The room was spacious, clean and well appointed. Beds were comfy and towels were big and fluffy. Breakfast was huge and predictable. In-room coffee is terrible but coffee in the breakfast lounge is very good. We'll definitely stay here again. The only drawback is, they do not accept cats. Dogs are OK for a $20 deposit.
My daughter and I had an unexpected need to stay the night in Ellensburg this last week. We wanted a hotel with a swimming pool, and so we chose BW. Upon arrival, we were greeted by David. He was so accommodating and helpful - I was floored. I travel a ton for work. I often stay in the likes of Ritz-Carlton, Four Seasons, Starwood and other 5 star hotels. I can tell you that the level of service I received from David, surpassed any of my other experiences in these five star hotels. He was personable, pro-active, thoughtful, efficient, and went out of his way to make us feel welcome. Ellensburg isn't exactly a destination spot for us, and I don't anticipate having a need to stay there again anytime soon - but man, the outstanding customer service we received almost makes me want to go back - just for the experience. Almost. :)
Dear Sarah, We are honored that you chose the Best Western Plus Ellensburg Hotel for your unexpected stay. It's so nice to hear you thoroughly enjoyed our front desk extraordinaire, David, and we will be sure to pass along your praises! He exudes the high quality of customer service that can be expected at our hotel and we're so glad you noticed. Thank you for the wonderful five-star review, and we look forward to seeing you again if you happen to find yourself back in our area.
The hotel is clean, comfortable and has many amenities. But it doesn't compare to the staff. Every staff member we met made us feel like old friends that had dropped in for the weekend. We had a very enjoyable stay.
It is heartwarming to read that you felt so at home with us at the Best Western Plus Ellensburg Hotel. When you are here, you are part of the family, and we're glad that we could help you feel completely welcomed. Warm hospitality is our passion. We can't wait to see you again!
Hotel is clean, staff is friendly. Front desk has suggestions to places to eat and things to do in Ellensburg. Hot Water and coffee/tea/hot chocolate available 24 hours. Indoor pool available 24 hours. Good breakfast time and a variety of items from which to choose.
The BW in Ellensburg lived up to and beyond my expectations for Best Western Plus Hotels. It met all of my criteria for a pleasant stay, and I would definitely stay there again, if headed in that direction.
As always the ellensburg bestwestern was a great place to put family that was visiting - gave them their own space yet was close to my house - so they could come and go as they pleased - the service was great as always !
Thank you for trusting us with your family during their time in town! We know just how important it is to make sure that everyone has their own space to stretch out. We really appreciate you letting us know that our service was the high level of care that you have come to expect. We look forward to serving you and your family again at the Best Western Plus in Ellensburg!
The TV set in our room did not work. The desk clerk was alone and tried to help but did not have time to find the problem. I expect better service from BW. The motel is very nice and we have stayed there before. Perhaps having a staff person to handle problems would help. The location of this motel is good and it is a nice place.
Our primary goal is to deliver a comfortable and stress-free stay for our guests. It pleases us to know that our location and establishment were convenient and met your needs during your visit. However, we are deeply sorry that we were unable to fix the issue you experienced with your television. Your concerns and suggestion will be reviewed with our staff so we can better improve our services. It is our hope that we can have another opportunity to give you the accommodations you deserve on your next visit to Ellensburg.
Best Western in Ellensburg is a great hotel. Excellent staff, rooms, plentiful parking. Breakfast was excellent. Best place to stay in town. Good clean and healthy atmosphere. Try their waffles are delicious. Coffee great! Cookies in evenings.
Dear Kath, It's such an honor to be your favorite hotel in Ellensburg! We're delighted to hear that our delicious breakfast, comfortable rooms, and great environment make for an excellent stay each time. Our staff very much appreciates your encouraging compliments, and we're thrilled that you especially love our waffles! Thank you for continuing to choose us at Best Western Plus Ellensburg Hotel for your stays in town. We can't wait to host you again!
I'm an employee at another hotel and while on my road trip decided to book a room here just from what I saw online. This hotel was beautiful. The indoor pool,open 24hrs a day, was such a bonus. The hot tub had real stone inside and was the perfect way to relax at the end of a long work day followed by long drive. The room I got was worth every penny. The bed was so comfortable I had to ask what kind it was lol overall my husband and I were very impressed and may even come back just to visit Ellensburg and stay the night
What a thoughtful and kind review! We are thrilled that you had such a pleasant time at Best Western Plus Ellensburg. Our pool and hot tub certainly are great ways to unwind after a long day, and we are happy to hear that you enjoyed them. A good night's rest is very important, and it is wonderful to know that you appreciated our comfortable beds! Thank you for your feedback. We love seeing familiar faces, so please come and stay with us again soon.
The Basics: Located off the freeway, easy access, no road noise. This is a three story, modern structure. All rooms are interior access. One elevator. Indoor pool with adjacent outdoor patio. Indoor fitness room. Multiple station business center. The facility was fully booked during my two night stay, but it was surprisingly quiet. There was no adjacent outside noise. On check-in, the clerk was very busy, trying to handle multiple guests and answer the phone. She was pleasant and helpful. Unfortunately, in her haste, she only coded my room key for one night's say, as she also did with four other members of my party. More on that in a moment. The room was large and comfortable. Everything was very clean. Air conditioning worked very well on a triple-digit temperature day. Lighting was good. The room included a refrigerator, digital microwave, small coffee maker, iron, ironing board, hairdryer and flat screen TV with multiple channel offerings. Black-out curtains were effective. Bedding was comfortable. Linins and towels were very clean. I could not locate the TV remote, so got a replacement. I eventually found the missing remote on the floor behind the curtains. The miscoded key caused me to return to the front desk the next day to gain access to my room. The new card did not work, so another trip to the front desk. The clerk came to the room with me and after multiple tries, got a key to work. He then returned later with a cleaning device to clean the lock. Eventually, was able to get one of two keys to work intermittently. The parking lot is small and difficult to use with larger vehicles. here is a spill-over gravel extension that will allow vehicle to turn round, but it is also used by vehicles with trailers, motorhomes, etc., so navigating the small lot can be entertaining. Breakfast service was very good with adequate selections, including eggs, hot meat, biscuits and gravy and the ubiquitous waffle maker. The dining area was very clean. Check-out was efficient.
Thank you for your five-star review and for sharing your thoughts about your recent stay with us. Please accept our apologies for the confusion with your room key. It's great to hear our staff worked with you to resolve the issue promptly. We're happy to hear that your room was cozy and comfortable and provided you with a great place to rest. Our breakfast staff will be thrilled to see that you enjoyed your breakfast as they take pride in offering enough selections for every guest. If you're in the area again, we invite you to stay with us.
We stayed at the Ellensburg Best Wester and were happy with our experience. It is not a fancy hotel, but it is serviceable and the bed was incredibly comfortable. The hotel is centrally located to all things Ellensburg. No complaints!
Dear Margaret, Thank you for the kind words! We're glad to read that you had a happy and incredibly comfortable experience. Although we do pride ourselves on our affordability, our real value comes from our great location and our devoted and cordial service staff that strive to make each stay special. Should you return to the area, pay us another visit and see how we can help you discover even more value in your stay!
This hotel has the most comfortable beds I have slept in! They have a choice of pillows so you can find the one that works the best for you. The breakfast is ready when you are and is varied and filling. There's also outside space if you want that as well.
Thank you for the rave review! Getting a restful night's sleep is imperative when traveling so we're delighted to hear your bed was comfortable and you appreciated the pillow selections. It's also great to see that our delicious breakfast menu offered you the selections you were looking for and that you enjoyed the outdoor space. We look forward to seeing you again the Best Western Plus Ellensburg Hotel.
We stayed in a queen suite which had a separate living room and two televisions. It was spacious and comfortable. The pool area was clean and fun for the kids. Breakfast was average to above average for a complimentary breakfast. We got a pretty good rate using AAA, especially for a suite with a separate living room. The suite included a full size refrigerator and had a two burner stove top. Dishes, etc. was provided but we didn't use them. I would definitely stay here again. We found the entire hotel to be modern and very clean.
Thank you for taking some time to share your thoughts about your experience at the Best Western Plus Ellensburg Hotel! We're delighted to read that you would like to stay again as it is a great compliment to us and lets us know that we provided you with the stay that you deserved. It sounds like the queen suite was a perfect place for your family to relax, and we're happy that the kids loved the pool! Nothing beats a refreshing swim on a summer's day! We're also happy that our breakfast exceeded expectations and we hope that the whole family was energized by it for the day ahead. We sincerely hope to see you again!
We had a great stay. David at the front desk took great care of us. He was very kind, helpful and made everything easy for us after a long day of traveling. The room was clean and comfortable. We strongly recommend this hotel.
Thank you for your recommendation! It means so much to us that you would spread the word about your stay with us here at the Best Western Plus Ellensburg Hotel. David will be excited to know that his helpful and friendly spirit could help you get relaxed and at peace after a day of traveling. We know how hard long journeys can be, and our clean and comfortable rooms are designed to help you get recharged. When you are back in town, pay us another visit!
Room was big, pretty standard, but still was not welcoming or comfortable. Very bright light from outside shining directly through the window. Staff said they couldn't do anything, that I could complain to someone else some other time...
We appreciate you reaching out to our staff in regards to the bright light outside your window but we are terribly sorry that no solution was offered to you. This is an atypical brand issue that we are continually looking to help to brand improve in this area, and we will share your review with Best Western our maintenance team to see what can be done for our future guests. Please allow us the chance to make it up to you for the inconvenience with another stay that is as welcoming and comfortable as you expect and deserve.
Another BW Plus with everything you want for a night in a hotel. Nice and efficient people, well equipped, clean and comfortable rooms, centrally located, and great breakfasts. Quick, easy check out is always a plus.
It's wonderful to receive your kind review of Best Western Plus Ellensburg Hotel! We're honored by your continuing loyalty to our brand. It fills us with pride to know we delivered the clean, comfortable accommodations, great amenities and friendly, efficient service you've come to expect from us. We're also glad our centrally located property was convenient for you. Many thanks for your warm compliments. It would be our pleasure to have you visit us again.
We could have pushed all the way home , but thought it better to stop , Great guy at the desk made it easy and the pool was refreshing a good night sleep and an easy ride home with the new day with little traffic made the vacation ending a lot easier
Dear John, Thank you for choosing Best Western Plus Ellensburg Hotel for your recent stay. Your five-star recommendation is much appreciated. We're thrilled that your needs were met, and that we could provide you with comfortable and clean accommodations that gave you a great night's sleep. It means a lot to know that our peaceful environment allowed you to wake up refreshed and ready to finish your drive home. After a long day, we know a dip in the pool is always refreshing; it's good to know that our amenities were satisfactory. Please stop by and see us again the next time you're in our area.
I really enjoyed my stay here. I was surprised the bed would be so luxurious. One of the friendly staff members told me that the hotel had just purchased new beds. The location was convenient after seeing a concert at The Gorge.
Dear Christine, We hope you loved your concert! It is a great feeling knowing that you can come back to a clean and comfortable room afterward and sink into some brand new luxurious beds. We are glad that we could be a pleasant surprise! Of course, what isn't a surprise is our friendly and welcoming atmosphere. Our lovely staff is sure to make every guest feel right at home. Come back and see us again soon at the Best Western Plus Ellensburg Hotel!
Great place to stay when attending a concert at the gorge. The staff was great. The room was spacious and the beds comfy. The only draw back was our room had no black out curtains and was over the lobby portico facing east. We got back to our room at 1:00am and the lights on top of the portico were shining directly into our room, at sunrise the light was blinding. It was basically like having every light on the entire time.
Dear Marian, We're thrilled that you had a five-star experience at Best Western Plus Ellensburg Hotel! It was our pleasure to provide you with spacious, comfortable accommodations for the night. We hope you had fun at the concert! Although we're sorry that some blackout shades would have been useful, it's great to know our team's service was wonderful. Many thanks for your compliments and we'd be honored to host you again.
We stayed 3 nights as the first stop on our road trip around the north west. The hotel was perfect for us, the breakfast was very good considering it is included in the room rate and there enough to get us going for a day of exploring. The room was large with a nice sitting area and was nice and clean. The shower worked well and we were very comfortable in this Hotel. The front desk staff were friendly. We would definitely stay again if we were in the area.
Dear Gail, Thank you for your wonderful review of Best Western Plus Ellensburg. We're thrilled that we could start your road trip out on the right foot with an overall great experience! It's is especially great to know that not only did our well-appointed accommodations make you feel comfortable but also that our front desk staff was very welcoming too! We wish you safe and happy travels on your new adventure. Come back and see us again soon.
Stayed 2 nights. Hotel was very clean and spacious. Kids loved the pool. We all loved David at the front desk. He is super friendly. He gave us great restaurant recommendations and made the best cookies ever.
On behalf of David and our team here at the Best Western Plus Ellensburg Hotel, thank you for your kind words! We are delighted that you had a fantastic two-night stay and made the most of it! Our pool is always a hit, and our clean and spacious accommodations allow everyone a little room to stretch out. David is a rock star and a fountain of knowledge on the local area, so it is no surprise to hear that he was helpful in getting you some tasty tips and cookies to boot! We hope to see you again when you are in town!
I am a loyal Best Western customer.....however the price of this BW is just way too expensive....found similar accommodation in area for $120.00 less per night recommend traveller's shop around. BW is great at marketing.......I consider it gouging.....time to look for otherprovider
Thank you for notifying us of your experience. It saddens us to hear that you did not perceive your stay with us to be of good value. We apologize for not meeting your expectations. Our friendly and professional staff and convenient, comfortable accommodations provide a pleasant, well-valued stay for anyone in the area and we regret that your stay did not provide this. Please do not hesitate to reach out to us directly to let us know what we can do to improve! Please consider us for another stay and speak with our front desk staff so that we can help you get the most out of your next visit!
Evening desk clerk David really treats you like you are family. He even remember us after two years had past. Also, his cookies are to die for. Don't ask me why the other front desk folks can't get them as soft and wonderful as David can.
We are delighted to know you have returned to the Best Western Plus Ellensburg Hotel! The loyalty of our regular customers delights our team and means so much to us. We are happy to know David continues to make you feel like family and will be sure to pass on your appreciation to him. His cookies can't be beaten! Again, thanks for your continued patronage! We appreciate it more than we can express, and we look forward to having you stay with us again on your next visit to Ellensburg.
Bad odor in the room, hair stuck to the wall in the shower. Hole in wall where shower head comes out allowing the shower head to move. Overall I should be some or all of my money back because this room was horrible.
Thank you for notifying us of your experience. Please accept our sincere apologies for the issues you identified during your stay. Our staff is always available to assist our guests and during our conversation, before you left we thought you were satisfied with the solution offered for the inconveniences you experienced. Rest assured we have shared your concerns with our team to be sure that these issues are quickly corrected and do not happen in the future. Nonetheless, we hope that your visit to Ellensburg was enjoyable. Please allow us a second chance to give you a stay of the quality you deserve.
This BW Plus is one of the nicest ones I've stayed in. It's nothing really fancy, but it has a nice indoor pool, jacuzzi and gym, the breakfast was delicious and the 4pm cookies were YUM! The beds were super comfy, the shower was adequate and the hotel was nice and quiet for a good night's sleep!
Dear Michelle, Your thoughtful praise of Best Western Ellensburg Hotel made our day! We're delighted that our great amenities, comfortable accommodations, and welcoming service made your stay enjoyable. It's also great to know you loved our afternoon cookies too! We're honored by your loyalty to our brand and are flattered that we've upheld the high standards you've come to expect from us. It would be our pleasure to have you return.
We have stayed at the Best Western Ellensburg motel several times in the past year. We always enjoy the comfort of this Best Western from check-in to their express check-out. The decor is relaxing while enjoyable. Highly recommend this motel!
We really appreciate your recommendation! Thank you for the great compliment of your repeat visits to the Best Western Plus Ellensburg Hotel! Our team's goal is making every one of our guests feel at home while still experiencing all the conveniences of a modern stay. A relaxing atmosphere is what to expect with us! Come and see us again soon!
I love this hotel, close to CWU campus and even comes with breakfast. The rooms are up to date, clean and the beds are comfortable. If the sounds of the trains bother you (I love them) ask for a room on the back side of the tracks.
Dear Sally, We love welcoming you back time after time. It is wonderful to know you enjoy your visits with us and we are able to provide you the convenience to CWU campus that you seek, along with the clean, comfy room and added value of a tasty breakfast. Thank you for sharing your comments with us and we look forward to your next visit.
Extremely clean and very quiet! Staff very friendly and helpful. Just a little problem with the tub being clogged and not draining well but I'm sure that could be easily fixed. I greatly appreciated the front desk staff allowing me to stay in my room an extra hour past checkout time so I could finish up an important 2-hr computer conference call in the privacy of my room. They made a point in alerting the maids so they wouldn't knock on my door at the usual checkout time. That made my stay extra special and I'll definitely choose that hotel again when staying in the area.
Dear Kathryn, We are glad to hear your conference went well and you were able to complete the call with no disturbances. Our team always does their best to accommodate guest requests whenever possible and we were happy to have the chance to do so during your visit. For any future lodging needs, we hope you keep us in mind. We would love to host you again!
Had a wonderful experience. I would recommend Best Western every time. Friendly and professional staff. Relaxing swimming pool. Delicious breakfast. I will definitely stay again. Overall a fabulous experience.
We stayed here for CWU'a orientation. The place is very modern and and clean. Room was big and beds were very comfortable. David checked us in and he was very pleasant, professional and helpful...made sure we knew where we were going to eat and gave us a discountt coupon...thank you David!!!!!
Excellent place to stay!! If you have to stay in Ellensburg, this is the place!!! The rooms are comfortable. I like having a couch and a bed as well as a good desk with a recharging station for my tech stuff.
Very nice room, large, very clean but the closet door was broken. The continental breakfast was simply ordinary and there was a loud compressor type thing that kept coming on and waking us up. Overall I'd say this is a decent place to stay with a very friendly, helpful staff.
Very comfortable room. great breakfast. Lots to choose from. very friendly staff with lots of information about the town. Walking distance to many restaurants. Close to shopping and grocery stores. Would stay here again.
The curtains in the room didn't work well and there were bright lights pouring into the room all night. It makes it hard to sleep when it looks like daylight is peeking in. the need better curtains to keep out light.
We stay here when we travel to Ellensburg. On this trip we got upgraded to a two room suite with a full kitchen which was really nice. They have a good included breakfast with fresh waffles and eggs and during the day have fresh hot cookies. The kids also enjoy swimming in the nice indoor pool. Its only minutes from CWU and downtown.
I stay at BW on all my business trips because they reliably provide: * comfortable bed * hearty, hot breakfast * fitness center to help me recover from stress and long drives * responsive, friendly service and nice décor
Dear Rob, We are honored that you consistently choose Best Western hotels for your travel plans. We appreciate your valuable input and are thrilled you enjoyed beautiful and comfortable accommodations, helpful amenities and friendly service. Knowing you experienced the comforts of home through delicious meals and the fitness center is of great importance to us. We look forward to welcoming you back to Best Western Plus Ellensburg Hotel agai
Having been a last minute stop on our trip home I could not have asked for a better place to stay. The staff was very friendly and had no problem finding us a room quickly so that we could get our son out of his car seat. Much better than trying to cross back over the mountain with all the traffic.
Thank you for paying us a visit at the Best Western Plus Ellensburg. It was our pleasure to provide you a last-minute respite so you could get off the road. Our team loves to please, and it's great to hear that the situation was handled promptly and with a smile. Stop by again when you're passing through!
I could not believe the quality and customer care we got for the price we paid. It was the best choice we made to turn around and stay the night in Ellensburg instead of fighting with the hours worth of traffic to get back over the pass.
especially compared to the Quality Inn and suites in Missoula the previous night. This was twice the room for the same price. Even had a couch. You have to be careful with the Best Western brand. The plain old Best Westerns are usually pretty dowdy, but add "Plus" to te name and you usually get a pretty good place. This is no exception. Breakfast was kind of spotty and the attendant couldn't manage to keep the food flowing. We were one of the first ones to breakfast and it was already empty. The gal took her own sweet time replenishing. That was the only downside to an otherwise pleasant stay.
Dear Michael, Thank you for letting us be part of your travel plans. We are proud of our lovely accommodations, modern amenities, and dedicated service, and it means a lot to know that we could deliver that, and at a great value for you! We are sorry breakfast-time didn't necessarily meet your expectations. We hope you were able to still get a good start to your day on a full stomach. The next time you're traveling this way, it would be our pleasure to welcome you back to Best Western Plus Ellensburg Hotel.
We have stayed here numerous times when dropping off/picking up/visiting our daughter at CWU. BReakfast is consistently decent and the rooms are clean & comfortable. Pool & spa are nice, though being indoors, it can get a little loud when there are kids playing.
Dear Barbara, We love our return guests and are grateful you have made us part of you and your family's routine. Delicious breakfast, clean and comfortable accommodations and entertaining amenities are what to expect with every visit to us at the Best Western Plus Ellensburg. We look forward to seeing you again soon!
Clean, comfortable and modern best western hotel in ellensburg. Very friendly reception staff and a good complimentary breakfast. We made the mistake of leaving a window open as the trains hooting as they pass in the middle of night are very loud!
The room was clean and comfortable. The management answered all my questions. I will be glad to return another time. They were very accepting for pets to stay. The breakfast was tasty and included almond milk which helps us because of a vegan diet.
Dear Martin Family, Thank you so much for choosing to stay with us during your recent trip to Ellensburg. We are delighted you enjoyed your time here and that we met your needs with comfortable, clean accommodations, friendly service, and convenient amenities, such as the tasty breakfast provided each morning. We strive to offer healthy, delicious breakfast options for each guest and we are happy you were able to get the food that best suits your nutritional requirements and taste buds. We look forward to welcoming you and your furry friends back at Best Western Plus Ellensburg again!
Once again, Best Western was a refuge. We had been travelling and camping for days, and both thought the other had made a hotel reservation. BW had a room. Hooray! Clean, warm, and available. We will always return.
Dear Maura, We understand how wonderful a comfortable room and hot shower after you have been camping for several days can be, and are so pleased you chose Best Western Plus Ellensburg Hotel for your refuge! Our team was pleased to provide you with the service and accommodations you were seeking, and we look forward to having you stay with us again on your next travels!
Always stay at Best Western. Clean and pleasant. Although in Ellensburg there is an occasional train in the middle of night. The rest of the experience is great. Close to the college for parents weekend and has a pool for escape.
We are so happy to hear from loyal guests who always choose us for their stay in Ellensburg. Our focus is on the guest experience, so it's great to read that you always find the hotel to be clean and pleasant. Please accept our apologies for the occasional train noise. We'll be checking into offering complimentary ear plugs for guests who may need them. We really appreciate you pointing out that we're an ideal spot for those who are in town for various events at the local university. We hope that you'll continue to choose us year after year while members of your family attend school in Ellensburg. Thanks again.
This property is just far enough off the main street to be quiet while still within an easy drive to Fred Meyer and places to eat. The room was comfortable with a king bed and a sofa; there's a microwave and good sized fridge. Nice TV; no DVD player. Disposable cups and "glasses". Coffee maker; not a Keurig. I will stay here again next time I have to travel to Eastern Washington.
It's an honor to receive your excellent review of Best Western Plus Ellensburg Hotel! We're pleased that you found our location near Fred Meyer and local restaurants to be convenient. It's wonderful to know that you enjoyed our comfortable, well-appointed accommodations. Many thanks for your thoughtful review. We're proud that you'd choose to stay with us again, and we look forward to your next visit.
We were in town for our daughter's college graduation. The staff at the BW was very accommodating of my extra needs as I coordinated a grad party and needed to get party supplies to other family members who were not guests of the hotel. I highly recommend the Ellensburg BW for your travel needs.
Dear Diana, First, let us congratulate you and your daughter on her graduation from CWU. We wish her the very best in her future endeavors! It was our pleasure to provide assistance as you celebrated this milestone with friends and family. We appreciate your high recommendations and 5-Star Rating and hope that you will have the occasion to visit with us again in the future!
Staff was wonderful they were so friendly and helpful. Leona at the front desk was an absolute sweetheart. Rooms are very clean the beds are comfy. The breakfast is better than other hotels that offer free breakfast.
Thank you for your kind and encouraging compliments! We're thrilled that our friendly and attentive staff made all the difference during your stay, and our team especially appreciates your thoughtful words. We're glad that our clean rooms, comfortable beds, and exceptional complimentary breakfast all made for an excellent experience. Out of all the hotels to choose from in Ellensburg, we're happy you chose Best Western Plus. Please come again soon!
This was a very nice experience and we enjoyed our stay. We were visiting our daughter and didn't realize it was graduation weekend. The hotel was full but was very quiet and we were not aware it was full.
Everything was nice and clean. Room was in good working order. The hotel was off of the main roads and was quiet. Within walking distance of fast food or sit down restaurants and had a good breakfast.
Very comfortable. Great breakfast in the morning. The staff is always friendly and helpful. I stay here often since my daughter goes to CWU and they even help out with an additional discount on the room. The pool and hot tub are open 24 hours so relaxing is not cut short EVER. I will be back and recommend this hotel to anyone staying the Ellensburg area.
Besides this being a very nice property and having all the great amenities you'd expect, the staff was amazing! They went above and beyond to exceed our expectations. Very polite and helpful. After checking in they shared dining suggestions of the local area. When the kids said they wanted to swim, the staff offered swim goggles they could use. Very helpful.
We were here for a dog show and they had a very clean and great area to potty dogs. Great staff. Building and surrounding area very clean. I definitely will stay at this hotel anytime in the area.Nice breakfast and kept very clean.
Dear Richard, Your kind words mean a lot and we thank you for staying with us at Best Western Plus Ellensburg. We hope you enjoyed your dog show! Our friendly staff is always here to take care of you and your furry friends. Knowing you found our hotel and the surrounding areas so clean is a great compliment to our housekeeping staff and we'll surely pass this along; it will make their day! We can't wait to see you again in the future!
This is a clean hotel with excellent staff. Also, it's a great value. We always stay here when we are in the Kittitas Valley. I wish i could reproduce it in larger cities. i had similar lodging (though more chaos) in New York at 3 times the price.
We were on vacation from Montana. Had lived in Ellensburg before but never stayed at this hotel. We loved the amenities! Who doesn't like a 24 hr pool and hot tub! Clean rooms and great staff. We new we were going to enjoy our stay from the time we checked in!
The staff seemed to be more welcoming than the previous owners but we had another ad experience here. Our check in was above expectation but x check out was way below. No one was at the desk upon check out but I can hear the staff in the back talking about their plans for the Memorial Day weekend. I rang the bell once and the talking continued. Waited then ran it a couple times and an angry employee came out almost to say why did you have to ring that more than once look on her face. When I told her I was just wanting to check out, she softened up and checked me out properly. Our room smelled like mildew so I asked for a replacement for the shower curtain and that came immediately, but that also smelled, but not as bad. Obviously the housekeeping staff can't tell the difference and they don't bleach those liners. The room smelled stale and musty. Even had a patch of rug cut out and another piece glued into the spot and fraying badly. The bathroom sink was very slow draining and filled up when we just washed our hands. I feel that the new ownership started out with good intentions but are dally short on maintenance, quality of housekeeping staff and professionalism of the front desk staff.
Had a great time as always. The staff are always professional and courteous. The rooms are clean and well maintained. We will stay here again next time. We have stayed at BW Pluses on several occasions now and plan to in the future.
Excellent, friendly staff who greeted us warmly and made sure we had everything we needed. Room was large and well maintained. Good location near the freeway and restaurants. Also close to the Ellensburg downtown area.
The room needs better toilet paper. The powdered eggs for breakfast are less than desirable and the sausage was cold. Otherwise it was a nice place. I did like that there was 24hr coffee and juice. The staff was very friendly.
Dear Sherri, We're glad that you decided to stay with us. Thanks for giving us some feedback. It's always good to know what we do well and what our guests feel we can work on. The little things make a big difference sometimes. The comfort of having coffee or juice whenever you need it is important to many of our guests. We're sorry to hear that you were dissatisfied with a few aspects of your stay, though. We will look into alternative options for the breakfast and the supplies in our guest rooms. Hopefully the next time you stay with us, these issues will be a thing of the past. We would love to see you again. Any time you're in Ellensburg, please don't hesitate to look us up.
Very nice hotel. Good suite with comfortable bed. Breakfast was standard fair served in spacious room. Price was very good making this an excellent value. Staff were helpful. Hotel near highway and not far from downtown Ellensburg.
Dear Al and Nancy, We love hearing from our guests after a fantastic stay, so thank you for sharing! We are thrilled you enjoyed every aspect of your stay and our budget-friendly rate helped make your experience a valuable one. It's great to hear our team was helpful and friendly throughout your stay; we would expect nothing less of them! Hopefully, you had the chance to explore everything Ellensburg has to offer. Come back soon for another excellent stay!
Great place, but book 3rd floor to avoid lights and HVAC on 2nd floor roof, or book even numbered on second floor, or your view may be flood lights or air conditioners. Rm 207 and 207 are right beside the elevator (can be good or bad, depending) Other than that, very much a great place. I'll stay there again.
Dear Mark, We appreciate you taking the time to share your experience with us. Thank you for the thorough review of our layout. Hopefully, that will be a helpful guide to our future guests. Now that you know exactly where the prime real estate is, we hope to see you again. We would love another opportunity to help you relax in comfort!
We have submitted numerous reports for this specific Best Western location. For years we have been staying here and the consistency is most appreciated. Staff members across the board are gracious, professional and eager to make your stay most enjoyable. they have knowledge of the local area thus making it easy to provide suggestions as to where to eat, what to do, etc.
Dear Virginia, We're overwhelmed by your continuing loyalty and staunch support of Best Western Plus Ellensburg Hotel! It makes our day to hear that we've consistently provided you with outstanding service every time you've visited. We agree that our staff's willingness to share their extensive knowledge of the local area is a great benefit to our guests. They'll be delighted to receive your warm compliments, as well as our acknowledgment of their 5-star service. Many thanks for your kind words, and it will be an honor to have you stay with us again.
First, let me start by saying that my stay was perfectly acceptable, and my critiques should not be read into too harshly. I worked in the industry for years and have high expectations. The best part of my stay was my interactions with staff. The front desk agent that checked me in was fabulous. He was so warm and welcoming. He built a great rapport with me from the start and was so thoughtful about my stay details and welcoming me to Ellensburg. He gave me a fantastic rundown of area restaurants, including his personal suggestions. Other hotel staff that I interacted with were equally professional and caring. I had some problems with the internet during my stay and the AM manager remembered me and asked to make sure it was taken care of upon seeing me later. That was a very appreciated gesture and it felt genuine. Overall, the hotel facility is completely average. It could benefit from a few select and targeted investments. The decor of the hotel feels dated, and does not match with the rebranding of Best Western (for example, they have a nice new sign with an updated logo, but a rather outdated and not-so-tasteful interior). The breakfast room is large and can accommodate crowds, but a redesign of the buffet flow would help it work better in the morning. The food was okay...I appreciated the fresh scrambled eggs and toppings, as well as the bacon and sausage. However, I was there for 4 mornings, and it was the same food each day which got a bit boring. That said, it was included in the room price which I am happy about. The water spout on their juice machine needs to be recalibrated, it is too high powered and spits water out of your cup and onto the floor. Like most hotels, their pastries are mass-produced and from a box, which isn't necessarily a bad thing, but they need to buy a higher-quality product. I definitely appreciate the free newspapers in the morning. The room was acceptably clean, although the housekeeping staff failed to pay attention to details (some things, like small hairs here and there would be considered unacceptable at a large inner city hotel). I am not a germ-a-phobe so this is a minor issue for me, but it may be a huge deal to others. The bed and pillows were quite comfortable. I did not like the curtain that covers the closet opening. I would prefer a door or nothing. I used their fitness facility every night, and this was one of the bigger problems during my stay. It is literally no bigger than a small bedroom, maybe 10x12. They have a paltry amount of equipment, but because the room is so small, the machines are extremely crowded and this presents a major hazard. There is not enough space between each of the machines, or between the machines and the mirrors (another safety hazard). Their weight system is downright poor. There is no room to stretch or frankly even step away from the equipment. There is no trash can (so therefore nothing to throw away the cleaning wipes). As a risk manager, I would suggest that management get an audit of their fitness center done right away and make suggested changes before a major accident, and therefore lawsuit, happens. I took my risk and worked out anyway, luckily, I was the only user during the times I was there. Also, I consistently had internet issues while I was there. Their WiFi is very finicky and will randomly kick you off. When trying to reconnect, it was very temperamental and I actually had to call the help desk. Luckily, they were able to resolve the issue and give me a tip on how to reconnect efficiently. Once I knew how to do this, it was less of a problem. However, I was there for work, and was extremely frustrated on having internet issues when I had urgent emails or approaching deadlines. If you MUST have reliable internet during your stay, think twice before booking here. In the evening, they offer warm chocolate chip cookies. They are delicious! Which is why I had to workout in the awful exercise room... Parking is free and ample. They have a bit of room in the north end of the lot for larger vehicles or trucks with trailers, however getting in and out of the lot is a narrow travel lane. Otherwise, the hotel is within easy walking distance to a couple of good restaurants. It is located on the south end of town, near the main drag (but not on it). It is about 4 minutes to get to the interstate (as long as you miss the train crossing). One small note, they have a small wetland on the north end of the property that was filled with frogs and birds. It was super peaceful to walk over there and listen to the chorus of the evening frogs and do some bird spotting. A nice touch for sure. All in all, the value was good (I felt the room rate was very reasonable), but I would probably choose a competitor if the room rate was similar.
Dear Nick, We truly appreciate the time that you have taken and the great detail and feedback you have provided us regarding your stay. It is always great to hear from others in the industry with helpful feedback and suggestions. We are pleased to know that overall you found your stay to be a good value, appreciated the service you received from our staff, and found our location to be a good fit for your stay. However, we do apologize for the Wi-Fi issues you encountered. We do understand our internet concerns and have taken leaps to correct our problems. We know how important it is for all of our guests to stay connected, but especially our business travelers. For our guests, we are having brand new internet installed throughout our location for the absolutely fastest internet we can provide for out guests. I truly hope you will be able to give us another chance to knock your socks off with our new internet next time you're in town. You have provided us a great amount of detail and feedback to bring back to our management team to continue to work on improving our services. Thank you again, and we hope that you will come back and stay with us in the future so that we can show you all the ways we are implementing your comments.
Loved our stay. Front desk person was VERY nice and friendly to me and my family. Also, having the pool stay open for 24 hours was awesome. My kids enjoyed that. Although we didn't see any towels at midnight.
Dear Danny, Thanks for taking a minute to reach out to us. We always value feedback from our guests. We take pride in offering outstanding service and creating an environment for comfort and relaxation. It's wonderful to know that you felt welcomed by our desk staff. We're also glad your family got such good use of the pool, though we'll try to make sure the towels are better stocked next time you stay with us. Anytime you want to come back and visit Ellensburg, we would love for you to stay with us again. We would love another chance to give you a great hotel experience.
My wife and I left hotel at 1130 pm and drove 3 hrs to our home rather than stay here. We paid extra to get upgraded suite and were placed in room next to fire sprinkler system room. A faulty very loud compressor went off every 15 min. We didn't notice until around 930 pm because we were out all day with our grandson. We were willing to ignore barking dog across the hall but the pump is right by headboard of the bed. The hotel was completely full so we drove home. Will not stay here again..
Dear Patrick, We're sorry to hear about the unfortunate circumstances you experienced during your stay. It's never our goal to give guests a bad experience, and we're sorry that you had this happen after paying for an upgrade. We will look into the issue with the compressor. If it bothered you, then there is a chance that it's been a problem for other guests as well. Thank you for bringing that to our attention. We would love a chance to make this up to you. The next time you are in the area and need a place to stay, we hope that you will look us up and let us provide you with the comfortable, restful experience that you deserve.
Cable and Internet was out and no room discount was offered. Outlets in bathroom not working and electric toothbrush was dead in the morning, due to outlet in bathroom not working. Couldn't fix my hair due to non functioning electrical outlets in bathroom. Now running late, no time to enjoy breakfast. Disappointing:-(
Dear Cynthia, We are sorry to learn that we seemed to be having some technical difficulties during your stay. We are in the process of doing some minor renovations and that may have been the cause of the issues that you experienced. We are very sorry for the inconvenience. We will be completing our renovations at the end of July and hope that you will have an opportunity to visit with us again so that you can see the improvements and enjoy a stay that is more in line with your expectations. Thank you for taking the time to let us know about your stay.
We were late getting there driving halfway across the state of Washington after work. The Front Desk was all smiles and took care of us and directed us to a great dinner nearby. Then we got to a perfect room and an awesome bed that we slept through the nite... So after a great breakfast we left thinking this was a perfect stop and we were refreshed to continue our drive to Coeur d'Alene.
Dear Barry, We are so pleased to hear that we could provide you with a restful night's sleep on your way to Coeur d'Alene. We are glad that you found our accommodations comfortable and to your liking, and that our breakfast left you energized to start the last leg of your journey. Nothing makes us happier than hearing that our staff was able to take care of you and make you feel welcome during your stay. We would be honored to host you again should your travels bring you back our way!
When traveling to the coast to work from Kalispell Mt. I always make it to the Ellensburg Best Western Plus. I've stayed there many times and it's always clean always comfortable and I always get a Good Nights Sleep
Dear Ron, Returning guests are always a welcome sight, and we're delighted by your positive review! At Best Western Plus Ellensburg Hotel, we strive to provide clean, comfortable accommodations consistently. It makes our day to hear we've upheld that standard during all of your visits. We're glad too that you're able to rest so well here, and hope that all aspects of your stay were pleasant. It's an honor to have earned your loyalty, and we look forward to your next visit.
Only in Ellensburg for a quick work trip but the room was clean, the staff was all super nice, and there's so much food provided! Arrived to fresh cookies coming out of the oven and soup, and a variety of options at breakfast. The gym area was incredibly small but thankfully I was the only one. It probably couldn't fit more than 1-2 people
Very helpful, & clean. Only place I'll stay when I go to ellensburg before college. I like how the pool is open 24-7 and continental breakfast is included in your stay which they have a big variety as well. The desk people are very helpful with attractions and places to eat.
Dear Beth, What a great review to read! We thank you for taking the time to let us know that you appreciated our clean accommodations, helpful service, complimentary breakfast and 24-7 pool access. It sounds like you will be starting CWU in the near future, so we hope this means that we will see more of you in the coming months. Thank you again for choosing Best Western Plus Ellensburg and for your five-star review!
House keeping could improve. They just made the bed. Some towels were replaced, but not all. Kind of made it seem like camping, but had the bed made. Front desk was great! This is our first choice in Ellensburg Washington.
Thank you for sharing your comments with us! Our front desk team will be delighted to receive your kind compliments, and they were happy to provide you with excellent service. We're sorry to hear that our housekeeping could have been a bit more thorough, and hope that the rest of your stay was nonetheless pleasant. It's very flattering to hear that we're your first choice when staying in Ellensburg, and we thank you for your loyalty. We appreciate your feedback and look forward to your next visit.
Staff was great, pool and spa was fantastic, great location close to the University. Breakfast was OK, could have a few more options. The price for the rooms were high. Housekeeping needs to be retrained! I would probably try staying somewhere else for my next visit to Ellensburg.
Dear Sue, Thank you for taking the time to share your comments with us. We're glad you enjoyed our excellent service. Please accept our apologies for any housekeeping issues you experienced. It saddens us to hear that you felt our rooms were not a good value and that you'd probably choose to stay elsewhere in the future. We'd love you to contact us directly, so we can get more specific information and learn how we could have improved your stay. Although you would have preferred a few more breakfast options, we're nonetheless pleased that you loved our pool and spa, and found our location near the University to be convenient. Your feedback is always appreciated, and we'd love an opportunity to provide you with an even better stay.
Nice comfortable stay, front desks was helpful and pleasant to deal with. Near train which passed thru a couple of times with full horns but hotel has no control of that. I would recommend staying here.
Dear Andy, Thanks for taking the time to leave us some feedback. We're glad that you had a comfortable stay at the Best Western. Our team works hard to make sure you enjoy your stay, so it's always great to hear back from guests. We do apologize about the noise from the nearby train and hope that it did not cause too much disruption to your sleep. We appreciate the recommendation and invite you to come back again next time you're in Ellensburg.
The staff was very friendly and helpful. The cookies were delicious, put out around 4:30 and gone by 6. The room was clean and quiet. There was a good restaurant within walking distance from the hotel.
Dear Susan, We are happy to hear that you enjoyed your stay with us at Best Western Plus Ellensburg Hotel. Thank you for taking the time to give us your positive comments. Our staff is honored by your compliments, and we are glad that you enjoyed our delicious complimentary cookies! We are honored that out of all of the hotels in Ellensburg, you chose to stay with us. We're glad that you were able to discover a new restaurant during your stay, and it would be our pleasure to welcome you back on your next trip to town!
The beds were extremely comfortable and the rooms were very clean. The continental breakfast was not much to desire, but they did provide an assortment. I would recommend staying at this hotel if you are in the area.
Dear Kaci, Thank you for taking the time to review your recent stay with us at Best Western Plus Ellensburg Hotel. Although we are disappointed to hear that out breakfast did not meet your expectations, we are pleased that our comfortable beds and clean rooms made your stay a restful one. Thank you for choosing us for your stay in Ellensburg, and your recommendation is the highest honor. We would love to host you again soon.
When we entered the hotel it did not smell good. The rooms needed updating. The lighting in the room was poor but the bathroom was even worse. You could not shave or put on make-up properly it was so bad. We were there for 2 nights and they did not clean our room after the first night. The front desk had to give us clean towels. The location is near the train tracks so we heard trains go by all night.
Dear Margie, We appreciate when our guests take the time to share their thoughts with us. We know that all feedback is valuable as it allows us the opportunity to constantly work on improving the level of our service and accommodations. It is upsetting that you were not pleased with the lighting and cleanliness of your room and a lack of attention from housekeeping. We will be addressing these issues with the housekeeping staff so that we may ensure a better experience for future guests. Unfortunately, the convenience of our location places us right near a train and we are sorry that your rest was disturbed by the noise. Thank you so much for letting us know about your experience, and we hope that you will consider staying with us again so that we can offer you a stay that will be more reflective of your and our expectations!
The room was clean and confortable. The staff was helpful and provided a great daily breakfast. Easy walking distance to several fast food choices. Just a couple minute drive from Downtown and CWU campus.
Dear Rosalind, Thank you for choosing the Best Western Plus. We're pleased that you were satisfied with your room. We pride ourselves on giving guests a comfortable stay close to everything you need to enjoy your time in Ellensburg. It is also nice to read that our staff and daily breakfast played a key role in your positive experience. We hope you can come back and enjoy your next stay even more.
Very nice and helpful staff. The room was clean and very nice. Very very comfortable bed and great pillows. Will be our hotel when visiting Ellensberg. And of course the free Breakfast was very good and saved us spending additional dollars going out for breakfast.
Dear Tina, We're delighted by your rave review! It was our pleasure to provide you with the clean, comfortable accommodations and the friendly service you deserve. We're so glad you enjoyed our tasty free breakfast, and are happy it saved you a few dollars as well! Planning to return is the highest compliment you can pay us. It would be a privilege to have you stay with us again next time you're in Ellensburg.
This is a very nice property that definitely deserves it's 3 diamond rating in AAA. The rooms are large, clean and very comfortable. All of the rooms at this property are suites and the best part is that they allow dogs. The nicest BWP we've stayed in.
We would like to start by thanking you for being a loyal Best Western customer. That makes it even nicer to hear your praises as the nicest Best Western you have stayed at! We are thrilled to know that you enjoyed our suites and you were able to bring your dog along for the trip. Thank you again for such a wonderful review and we can't wait to have you come back and stay with us soon.
Admittedly Best Western hotels are not usually my first choice. I was very pleasantly surprised by this hotel. The room was clean, the pool was warm and the staff was friendly. The breakfast was more than adequate. There was even infused water in the lobby.
Dear Diane, It is always wonderful to pleasantly surprise our guests and we are thrilled to know that we delivered an experience that exceeded your expectations. We are happy to know that enjoyed the pool, appreciated your room and found our staff to be accommodating. Thank you very much for the very positive review and we will make sure to have a refreshing glass of infused water waiting for your next visit!
this is soild place to stay when you're in the area. the strength of this property is the staff. they know what they are doing and will serve you well. My biggest ding against them is the fitness room. One tread mill, one elipitical needs a bike but its not the end of the world.
Dear Todd, Your compliments to our team are greatly appreciated! Thank you for noticing our efforts to provide capable, efficient service. We are glad you are able to successfully workout with what is provided, we have added a bike to our fitness room. We are sorry you were not able to enjoy that new piece of equipment. Thanks for choosing our property during your visits to Ellensburg. Hope to see you again soon!
Very friendly staff. Very clean and comfortable rooms. They were serving pie on Thanksgiving which was a nice touch. Quick and easy express check out. I didn't use the pool this time but my family has. I ask for the 3rd floor as I don't want to see or hear the pets on the first two floors.
As we pass the Ellensburg area we try to get stop at the Pasta Company for lunch or dinner. Now we can stop, enjoy wine and stay at the Best Western Plus for a quick swim and quiet, comfortable nights sleep. Thank you - a pleasant surprise!!
Reserved a one bedroom suite (which is needed for my insomnia so my hubby can sleep as I'm wide awake) Spoke directly to the front desk to do so. Arrived to a handicap suite (one room...no separate bedroom) went and asked for the room we reserved...she realized we ARE in the wrong room, but they don't have one we want available!!! Took off $20 and said sorry (after claiming that i called the 1-800 number to reserve and I argued that I called the actual front desk to do so, which she then once again agreed to) Said every room has a half wall between bed and couch and hopefully that will help, well NOT THE HANDICAP ROOM! Went back to the room and just couldn't do it!!! There wasn't even a bathtub, rather a roll in shower stall. Went back and was placed in a regular room. She asked if we could get our luggage to the 3rd floor by ourselves if not she'd do it. We are not handicap (both were standing right there!). Regular room? Missing tile in bathroom and a "odd stain" on couch cushion. I give up!
Loved everything about this hotel. Clean comfy rooms and great staff. Family loved the pool and hot tub. Breakfast was delish with a variety of dishes to choose from. My picky son was even pleased. Great stay!
Sara - We are so happy that we were able to provide you and your family a stay that you loved. We are also glad that you all enjoyed the rooms, pool and hot tub. We are even more excited to know that our breakfast options were able to satisfy your son's refined palate. Thank you so much for your kind words and positive review and we hope to welcome you back very soon.
Fantastic place to stay and the rates were fantastic. We will stay here again. Staff was friendly and very professional, Rooms were large and clean. Beds were great. Cookies were a tasty treat. Overall this was a great stay. Thank you Best Western.
What a wonderful review to read. We are so happy to know that you found our hotel to be a great stay and fantastic value. We are also please to see that our staff, clean rooms, beds and cookies helped to make your stay great. Thank you again for leaving such a nice review and we are already looking forward to your next visit!
Left the hotel @ 8am to take care of business. Left the 'Do Not Disturb' hang tag on the outside door handle. Came back at 10:30 to gather my belongings and check out. Housekeeping had entered the room, propped the door open and removed half of my belongings from the room. I called out in the hall for staff 'Hello, hello!!' and the staff came and very un-apologetically said 'your stuff is down at the front desk'. When asked 'Why??' her answer was 'sometimes we start early'. I pointed out the 'do not disturb' sign as well as the time. It didn't seem to register with her. I went down to the front desk and they were apologetic but didn't immediately offer any type of action or compensation. I pointed out the legalities and some of the implications of leaving a guests room open to any passerby while that room was still supposed to be safely locked. The staff at the front desk said he would credit me $25 on the bill. When I arrived home and checked my account - I found that instead he charged me an additional $80. So - now I am further inconvenienced because I have to take the time to call the accounting department and get this straightened out - and I am sure I will have to wait days or weeks while it processes through their system. I am beyond disappointed and frankly pretty angry that this happened. I was already having a less than stellar visit - the carpet between the beds was wet, the area behind the nightstand was dirty - with an old discarded chip bag and lots of thick dust - and hadn't been cleaned for quite some time. This is where we all plug in our phone or laptop chargers while we work or use our phone in bed. The shower did not drain well, or at all. The water pressure was very low and inadequate for an efficient shower. There was a mystery spill or stain in the coat closet. The bathroom was minimally clean - around the edges of the sink, floor, tub wall were all dirty. I will not stay there again. I feel that their understanding of simple minimal hotel operating expectations was terribly low and certainly the sanctity of a guests room was not respected. The fact that the hotel charged me additional money when I complained about them entering my room was a retaliatory act. For the record - I was respectful when bringing it to the attention of the front desk staff. I will be sharing this with other friends who travel as a warning. I don't have any way to rationalize their actions.
Penny, Thank you for reaching out to us at the hotel to discuss the issues you encountered during your stay. Once again, we would like to apologize for the miscommunication and confusion that led to the removal of your luggage from your room. As we explained on the phone, our housekeeping team mistakenly believed you had checked out and thus, treated your luggage as lost items. While this is not a common occurrence, we agree that our team has to be more careful in these matters and have addressed them accordingly. We are grateful you contacted us in regards to the charge on your card, as this gave us the opportunity to promptly amend this issue as well. It would be a privilege to host you once more and provide you with the stay you expected and an experience more typical of our accommodations.
I stay at this hotel when I come to visit my son at Central Washington University. The staff has always been exceptional (will add a comment further in the review) and the amenities are more than adequate. Free wifi, business center, indoor pool, breakfast plus fresh baked cookies, along with bananas, apples, oranges and coffee/tea are available 24/7. Breakfast starts at 6 a.m. I mentioned at check-in that I would be leaving earlier than that and was told that "to go" bags would be at the counter. The only hitch was when I checked out at 3:15 the to go bags weren't out. I mentioned it and the counter staff said they normally put them out at 5am. I was cool with that, I had hoped he would have stepped up and offered to either make one up or something along those lines. That was the difference between a 4 star and a 5 star review. Nice big rooms, spotless bathroom and if you need miscellaneous toiletries they can be had gratis at the front desk! I will definitely stay again.
Greg - First, we want to thank you for continuing to stay with us when you come to visit your son. We are happy to hear that our staff and amenities are why you continue to choose The Best Western Plus Ellensburg each time you come to town. We do apologize that we overlooked an opportunity to impress & delight you with the pre-breakfast to-go option, but we will be sure to review your comments with our staff as we are always working on ways to keep improving our guest experience. Again, we truly appreciate your positive review and repeated loyalty and we look forward to making your breakfast experience up to you on your next visit.
We Love Best Western, we only stay at Western, we take our dog, she is always welcome. The rooms are very clean and the breakfast eliminate one meal that we don't have to purchase that day. They are very reasonable as well. We'll always go back.
Judy, It is a privilege each time we have the pleasure of hosting you. We are thrilled to learn we continuously live up to your expectations as well as our brand standard. Thank you for being such a valued and loyal guest. We look forward to your next stay and promise to continue delivering the service and accommodations you deserve.
Clean, friendly and cheap!!!the room was well kept, the staff was very friendly! Next time we stay in Ellensburg we will be staying here! Thank you so much best western in Ellensburg , Washington! Great work
Here at Best Western Plus Ellensburg, we aim to offer clean accommodations paired with excellent service, all at an affordable price. We are happy to hear we succeeded in these aspects. Thank you for sharing your positive comments with us. We are already excited for your next visit to Ellensburg and look forward to the opportunity to provide you with another memorable stay.
No worries if your a big Ol boy, the towels are normal size... This has to do with another post I made on another Motel in Ellensburg. The room was really nice and very roomy. Fantastic shower. Breakfast was normal for a continental. The pool look real appealing but didn't have a chance to try it out. Nice place to stay this time of year as it is priced reasonable. Beware staying there in the summer, they will try and get all your money.
We are thankful for the time you took to share your thoughts with us. We are grateful for the trust you placed in our property to provide you with the accommodations and amenities you were seeking, all at an affordable price! While we agree that our rates vary depending on the season, we always strive to maintain competitive pricing in our market. Hopefully during your next visit to Ellensburg, we will have the privilege of hosting you again and you will have the chance to take advantage of our heated pool. Once again, thank you for your kind remarks and we look forward to another opportunity to leave a wonderful impression.
The sausage at the breakfast wasn't very good, but otherwise the pool, hot tub, and rooms were clean and inviting. I loved that they had "clean remotes" for the TV's. It shows they emphasize a clean stay. It was a real pleasure to stay here.
Kevin, We are pleased to hear that our dedication to cleanliness did not go unnoticed! Thank you for sharing your positive comments with us and for choosing Best Western Plus Ellensburg. While we are sorry to hear the sausage served in our complimentary breakfast was not to your liking, we hope you were able to find another option in our selection that appealed to your taste. We appreciate your recognition of our clean and inviting rooms, pool and spa area. We would love to welcome you back for another great stay!
The hotel is newer and very clean. They have a great complimentary breakfast set up with a lot of yummy choices. The staff was nice and friendly and the hotel is close to the freeway and to all the neat shops and restaurants in town. We will definitely stay again!
It pleases us to know we may receive the privilege of seeing you again! Thank you for your kind compliments in regards to our friendly staff. Your kind words are motivators to the team to keep up the dedicated service they perform daily. We are glad our breakfast options provided you with sufficient energy to explore the city. We look forward to your next visit and are always happy to provide suggestions on more places to explore in Ellensburg.
The staff is awesome, exceptional service from the front desk staff, David went out of his way to make us comfortable and take care of us. I will definitely stay at this hotel again! The pool area was nice and clean, room were awesome and the property is clean and quiet.
Had a great time here. The room was in perfect condition with all stated amenities. Breakfast was great. But by far my favorite part of my stay was the staff. Everyone was very friendly and helpful...noticeably more than other hotels I have stayed in. Highly recommend!!!
Convenient location and personable receptionist. Comfortably furnished rooms and nice breakfast room with nice variety foods. A great pool and exercise room. Our room was a little stuffy smelling but we were able to open a window.
Refreshing to engage with staff who really seem to enjoy their job & care about the customer. All super friendly & went above & beyond to accommodate our needs & then some. Super clean & uber comfortable beds! Unfortunate "train noise/horn" in the middle of night only down side since it woke us up a couple times since we're light sleepers.
This hotel is located close to I-90, but not so close to get road noise. The hotel is nicely decorated and the staff is helpful and kind. Nice continental breakfast, swimming pool and hot tub. Rooms are clean and super quiet.
Room was clean, breakfast was outstanding, let me park my bike under the canopy so it didn't get rained on and stellar staff. Bed was cozy and hot tub and dry sauna really appreciated after a cold, wet ride through the pass.
Our team is always available to help in any way they can to ensure you have a comfortable stay. Thank you for choosing to stay with us during your travels. We are happy you took advantage of our various amenities including the hot tub and sauna. We would love to host you again during any more visits to Ellensburg. A cozy bed will be waiting for you!
Comfortable room; plenty of space for couple, pet and ADA support equipment. Comfortable bed for two plus med-small doodle dog. Road noise associated with nearby export hay facility trucks not so good at 6:30 am. Great park for dog exercise within walking distance. Downtown (such as it is) eats a short drive away.
Tim, Best Western Plus Ellensburg prides itself in delivering the comfort our guests seek and we are happy to hear you, your partner and your pet were comfortable during your stay. Thank you for taking a moment to share your positive thoughts with us. We apologize for the noise level you experienced early in the morning and assure you it is not a regular occurrence. We hope you enjoyed exploring our beautiful town and were able to get some tasty food in the area. Should you be in Ellensburg again, we hope you consider staying with us as we would love to have you.
Facility is consistently clean. Recent upgrades to the lobby area, artwork on each floor, and breakfast area are a plus. Carpets were recently shampooed in all rooms and corridors. The location is just far enough from the main street for reduced road noise yet, close enough for access to freeway and sites in town.
It is always a pleasure to receive recognition for our hard work and efforts to continually improve our accommodations. We are happy you enjoyed our clean rooms as well as our convenient location. Hopefully, the distance from the road allowed you to get a restful night's rest. We look forward to delivering another clean and comfortable stay the next time you are in the area.
Easy access from the highway, very friendly desk staff, clean, comfy room, nice amenities. Good wifi. Decent bed, lots of pillows. Didn't try the breakfast, but the cookies at the front desk were excellent.
Thank you for the amazing review of your recent stay here at Best Western Plus Ellensburg! We encourage all our guests to share their experiences with us so we know how we can continue to please them. Thank you for sharing your comments in regards to our delicious cookies, and more importantly, our clean and comfortable accommodations! It would be great to see you again during any subsequent visits to our town. Hopefully, next time you will be able to take advantage of our tasty breakfast!
You will definitely have trouble finding anyone who is more welcoming and helpful. A definite asset to the hotel. He was able to recommend a great place to eat, and even convinced me to have a warm cookie, when I was already full. Great cookies by the way
We couldn't be more pleased to hear about your positive experience, William! Our staff is always happy to help our guests and we appreciate you taking notice. We're glad the cookies were a hit as they can be very tempting even with a full stomach. Please come back and visit us again the next time you plan a trip tp Ellensburg!
24 hour exercise room and pool for guests over 21! Friendly staff and comfortable room. The breakfast was extra filling and welcoming. We will remember this as a good site to return to when traveling through Washington.
One of the nicest best Western's I have stayed in. The young gentleman at the front desk was awesome. Very helpful with all our needs. Including change for the laundry, assistance with the computer and coupons for dinner. Great find after a long day on the road!
Our staff is always happy to help! We are thrilled that you found our property after a long day's travel. We hope that we made your stay as pleasant as possible by assisting you with your dining options and computer usage. Next time you are passing through Ellensburg, please come visit us again!
Driving from W.Canada to Oregon coast, made this our O/N stop. Modern clean quiet comfortable room at a great rate. Front desk staff very welcoming with great advise of dining opportunities in Ellensburg. Everyone so friendly and welcoming to guests from N of the 49th.
Wow! It really brightens our day to know we were able to provide you with an excellent stay! Thank you for your encouraging comments. Our team appreciates your recognition of their friendly and helpful demeanor. We are glad you felt welcome and we were able to answer any questions you had. Next time you travel through the area, we hope we get the privilege of hosting you again!
Great staff, friendly staff, good breakfast, clean rooms. We have stayed here before. We will stay again. Our granddaughter is in college here. We love spending time with her. They grow up to fast. Weather was good. Windy but not to bad.
Linda, On behalf of our team, we thank you for your wonderful compliments. Your appreciation of our friendly and helpful service is extremely welcome. Thank you for continuously choosing Best Western Plus Ellensburg while visiting your granddaughter. During future visits, we will continue to deliver the same excellent service and accommodations you have come to expect of us.
This was a Best Western Plus and I'm not really sure what the plus gives you. This was your basic hotel with a pool and a continental breakfast. Not much more than that and sits right on the train tracks. I have not stayed anywhere else in Ellensburg but might look elsewhere next time or try to get a little further out of the city... If I was to price the room we stayed in I would say it was worth 120 - 150 and not 200 per night.
Thank you for taking the time to share your thoughtful feedback with us. We are happy to hear you had no complaints in regards to our rooms. However, we apologize that we did not deliver the value you were expecting from us. We strive to provide clean, comfortable and well-equipped rooms that our guests seek, paired with superb service in a central location. We hope you consider staying with us again during your next visit to Ellensburg as we would consider it an honor to be given another chance to deliver everything you expected.
We were in town for family. It was a nice, clean, and friendly quick stop. Good location near the Freeway for in and out. Not far from downtown and the college as well. We had a mini-suite and had our dog. We all fit nicely.
Sharon, Glad to hear you found the comfort you were seeking during your recent family visit. Thank you for trusting Best Western Plus Ellensburg to deliver the clean accommodations you deserve. We hope to welcome you back during your next travels to the area.
Great hotel. Good location close to all stores and easy access to Interstate. Only major disappointment was that a jacket I left in hotel room closet on checkout was not returned/ or found by cleaning staff and returned to hotel lost & found.
We are delighted to hear you had an enjoyable stay with us! We are grateful for your time in writing your kind review. However, we are very sorry to hear you misplaced a jacket. We will continue to keep an eye out for it. Please check back with us soon to inquire about your jacket. Thank you for choosing Best Western Plus Ellensburg and we hope to see you again.
This is one of the cleanest, well run BW I have ever stayed in. The gentlemen at the front desk was phenomenal. He works so hard to make sure guests are comfortable and happy to be here.I have been staying at this particular BW for several years, and the front desk is always gracious. The pool is clean. A 5 star breakfast, coffee, cookies in afternoon. Fresh apples, oranges, pears for snacks. Whew! Lovely reception and business areas.Beautiful linens on very comfy beds. Wow. Every BW should take a lesson or two from this hotel. Thank you for a great stay!
Returning guests pay us the greatest compliment by continuing to choose Best Western Plus Ellensburg as their preferred accommodations. Your kind words and recognition are extremely appreciated. We will be sure to keep up the superb service as well as the comfortable accommodations you have become accustomed to receiving when staying with us. Thank you for sharing your feedback. We look forward to your next stay!
I have always enjoyed Ellensburg and have spent many nights here in the past. The Best Western Hotel was not built when I was traveling through here. I'm glad I had a chance to stay here, if only for one night. I will happily return if the occasion arises. Two people stuck out, although I really did not get names. The General Manager was friendly and interesting. The afternoon desk attendant (Tim, I think) was good.
Patricia, It is wonderful to hear you enjoyed your recent experience with us! We are thrilled to learn we may have the privilege of hosting you again in the future. Our team appreciates your recognition of their friendly and helpful service. Thank you for choosing Best Western Plus during your visit to Ellensburg. We hope to see you again in the near future.
The beds were comfortable, the staff was friendly and accommodating and the room looked clean, but the shower valve lever and the shower head were so stiff that my wife couldn't move them and the motel is right next to the railroad tracks; long (100+ car) trains come by every couple of hours (at most), around the clock, blowing their horns repeatedly; so if you want quiet to sleep, forget it. The “breakfast” is typical of today's motels, the worst kind of corporate packaged junk, which everyone knows is making Americans fat and sick: additives, emulsifiers, stabilizers, dyes, trans fats, high fructose corn syrup, CAFO meats, et cetera; and it tastes just like it sounds.
Dear Niles, We thank you for taking a moment to provide your review. We are happy to hear you were pleased with our beds, cleanliness and customer service. However, we are saddened to hear you did not enjoy your breakfast and your sleep was disrupted by the passing trains. We apologize that you had complications with your shower and wish you had requested assistance from our helpful staff. We will look into this concern to ensure future guests are comfortable while showering. Again, we thank you for your time and we hope you consider staying with us again.
We stayed here during our trip through Washington and it was just perfect for us. It had a full kitchen, and very comfortable bed. The check in was very pleasant as the check out. Not terribly busy. The breakfast was good.
We are glad we were able to provide the perfect accommodations for you during your travels through Washington. We hope you had a chance to explore Ellensburg a little during your stay. Thank you for sharing your comments and for choosing our accommodations. We would love to welcome you back should your travels bring you back through this way.
The hotel has easy access to I-90, pet friendly first floor with a safe area in the back to walk your pet. Close to gas station and restaurant. Room was quiet and had a microwave and refrigerator/freezer.
My husband and I stayed here for 27 nights while we waited for our ranch purchase to close escrow here. 27 nights in any hotel is eye opening. The very best thing about this Best Western is the people that run it and the people that work there. They are some of the kindest, hardest working people I have ever had the pleasure to meet. The rooms are clean and spacious, the pool & hot tub were a God send, and after 27 nights you know how often things get cleaned and so forth. It's a clean pool and hottub. Thank you Josh, David, Gina, Leanne, Alan, the gorgeous head housekeeper, and everyone else. I am having the thank you party once I take a 30 day nap. Hearts. Marguerite
You and your husband are always welcome here! Thank you for sharing your wonderful comments in regards to our accommodations and customer service. All of our team will miss having you as our guest. We are glad you were able to take advantage of our clean pool and hot tub during your stay. Should you ever want to enjoy some more relaxation, come visit us again! We cannot thank you enough for all of your compliments and for choosing Best Western Plus Ellensburg during your waiting time.
Stayed overnight in Ellensburg while visiting great niece at CWU - found this hotel to be very nice for our short visit. Front desk was helpful and informative about the area (restaurant recommendation, etc); room was above average size and the king bed was great! Breakfast the next morning had all the basics - hot & cold items. Quick access to the Interstate and short drive to restaurants & the university campus. Will probably stay here the next time we are in town.
Thank you for taking a moment to share your encouraging compliments with us! We are pleased you enjoyed our spacious rooms and comfy beds. Providing exemplary service is one of our goals so we are happy to hear you were treated with kindness during your stay. In addition, we are glad you were able to get a great start to your day with our complimentary breakfast. We look forward to the opportunity of providing you with another wonderful stay the next time you are in town, whether you are visiting your niece or want to explore the area some more. Thanks again for the positive review!
We stay here 3-4 times every Fall, because our grandson plays football at the local college. Great rooms, friendly staff, and a good breakfast before heading home on Sunday mornings. The hotel is close to all restaurants, has WiFi, but they have had an ongoing issue with their cable TV programming, so we can't get certain major channels..( Not the hotels fault), just annoying..
You and your family are always a welcome sight! Thank you for continuing to choose Best Western Plus as your preferred accommodations when visiting Ellensburg. We are glad you enjoy our location near the college and various restaurants. We hope to continue delivering the same great experience and level of service you have come to expect of us throughout your future stays. We wish your grandson a good season and look forward to hosting you again!
This hotel is such a good stay and experience for your money. The complimentary breakfast featuring hot and cold items is also so nice. I always enjoy my time at the Best Western and I can't imagine staying anywhere else. The level of service (no matter what city/state), is always uniform and exceptional.
It is an admirable compliment to know we delivered everything you expected of us and of our brand. Thank you for choosing Best Western Plus Ellensburg and for being such a loyal traveler. We are happy you found great value in your stay with us and you enjoyed our complimentary breakfast. We would love to have you back during any more travels to the area.
Rated this hotel a 3 only because of the room assigned to us. Other than that I would give it a four or 4.5 for the price. If you have a choice, choose a room opposite train side of hotel. Should have thought to use room fan to help block out train sounds which most Ellensburg hotels need to deal with. The train runs right through town and this hotel is within 1/8th of a mile, has a very loud whistle, and runs every two hours all night long. In addition, avoid room 313 which has a large spotlight shining right at the room window from a rooftop a couple yards below. Hotel management said they are looking into making appropriate changes but until they do I would not recommend this room. In fact we checked in at 3 PM and wondered why we were assigned that room at all. On the positive side the rooms are clean, lovely and comfortable as is the entire hotel. The staff could not be more accommodating or friendly so it is a shame that a good nights sleep was not part of our stay. breakfast was good as well.
Mary, It was a pleasure to provide you with clean and comfortable accommodations during your visit to Ellensburg. We highly appreciate all of your constructive comments as they will help us continue to improve. We are glad you were treated with friendly and helpful service throughout your stay, as we would expect nothing less of our personnel. It saddens us to learn that, although you enjoyed most aspects of your stay, we fell short in delivering a restful night's sleep. As we mentioned, we are working on making appropriate changes to ensure our guests are able to get the peaceful sleep they seek. We would love to host you again during any future visits to the area. Thanks again for all of your comments!
We stayed at the Best Western Plus Ellensburg on Thursday, September 15th. We had made reservations ahead of time. We were given a room close to the check-in desk and lobby restrooms. We requested a room on the second floor which they were very rude about our request for a change.. The room (#108) had very stained carpet near the door (pet friendly hotel- and pets are given rooms on the first floor only. Also very close to the train tracks- be aware if you are a light sleeper- the train horn will startle you at 2:30 AM. Check out process asks that you call front desk and leave the keys in the room- it would be helpful if the front desk staff seemed at least half-way friendly when answering the call.
Comments from our guests are always appreciated as they help us understand our guests' experience. Thank you for taking the time to share your thoughts with us. We are glad you found our accommodations to be decent and comfortable, though we wish we had lived up to all of your expectations. It saddens us to hear you were treated with anything other than friendly and helpful service. Our team is known for being accommodating and courteous to our guests and we are concerned by your report. We will address this with our staff to ensure they treat all guests with the respect they deserve. We would appreciate another chance to provide you with the superb service customary of our property, during any future visits to the area.
Standard BW plus hotel on the motel strip in Ellensburg. Large room, comfortable beds, fridge and microwave all for a decent price. Breakfast included, with a good variety of hot and cold items compared to many hotel chains' "free breakfast". Good WiFi. Very friendly and helpful staff. Would stay again if in the area.
Here at Best Western Plus Ellensburg, our goal is to successfully deliver clean and comfortable accommodations at a great value. We are happy to hear we accomplished our goal during your stay and would be thrilled to host you again. Thank you for taking the time to share your experience with us. Your kind words to our dedicated staff will be passed along to ensure they keep up the great work. It would be a pleasure to continue providing you with the same experience you enjoyed so much.
Rooms were large and clean and building fairly new. A big plus was that even though the hotel was full, we did not hear any noise. No showers, voices, etc. It was great! The staff and management were extremely friendly although they were busy, and helped us with a problem when we had double booked. On top of that, they had excellent suggestions for meals and events. I plan to visit Ellensburg frequently and will be happy to stay at this hotel!
We are already looking forward to your return visit! It was a pleasure to provide you with such a wonderful stay. Our team is always available to help and we are glad you sought them out when you discovered an issue with your booking. Thank you for trusting Best Western Plus Ellensburg to deliver the comfortable and quiet atmosphere you were seeking. We can't wait for your next visit! Thanks again for all of your positive comments!
Great place for the family. Stayed here while touring colleges with my daughters and this was very comfortable. Water pressure could have been better and eggs not so great but the rest of the food was good and the room was more than comfortable. We will stay here again if the girls decide to go to school here.
Dear Bari, Thank you for taking a moment to provide your feedback regarding your recent stay. We are happy to hear you and your family were comfortable while staying with us. However, we apologize for the water pressure and eggs not meeting your expectations. We hope to welcome you back the next time you are in the area and we wish your daughters well as they make their college decisions.
We have stayed here twice in the past year and enjoyed the convenience of the hotel when visiting or driving through Ellensburg, Washington. The rooms are mini-suites and are clean and spacious. The amenities we greatly appreciate are the fitness room, pool, free breakfast, free coffee/fruit/cookies, and free parking. Overall a very nice place to stay.
Thank you for continuing to stay in our comfortable accommodations. We appreciate all of your kind compliments and are happy to hear you enjoy our various amenities. We look forward to keep providing you with everything you enjoy about our property to ensure you have another wonderful stay in Ellensburg. Thanks again and come back soon!
We originally planned to stay here for three nights but that got extended to five. The hotel was very clean and comfortable, as well as convenient to the Kittitas Valley Hospital. Staff was excellent. There's a pool and work out room. Breakfast was okay, but could use more in the way of fruit choices. They were unusually generous with the in-room coffee supply. Had heard that train noises could be a problem but that was minimal. Will definitely stay here again.
Here at Best Western Plus Ellensburg, we strive to provide a comfortable experience for each and every guest. We are pleased to hear we accomplished our goal and were able to provide you with everything you needed during your stay. Thank you for sharing your experience with us and for your encouraging comments to our staff. We will be sure your compliments are passed on to our team. It would be a pleasure to see you again during your next visit to the area.
The desk clerk was very attentive to our needs and provided all info needed. Very grateful to the young lady. We had a corner suite with a kitchenette. After dinner we had our friends join us from an after dinner glass of wine and talk of the days events. Very relaxing evening and had a great sleep. Ready for our drive home to Ladner BC.
It's always wonderful to hear we are able to successfully accommodate our guests and their needs. Thank you for choosing Best Western Plus Ellensburg as your resting point after your long drive. We are glad you were able to get a great night's sleep and re-energize sufficiently for your drive home. We would love to continue seeing you during your next drive through the area. We hope you arrived home safely!
Our experience at the Best Western in Ellensburg was outstanding from the minute we checked in to check out. Our room was very clean and comfortable. I appreciated the offer of juice and coffee, 24 hours a day. There was an excellent selection of food served for breakfast. We would definitely stay again.
What a wonderful review to read! Thank you for taking a moment to share all of your kind comments with us! We are happy to be able to provide you with an amazing experience from start to finish. It's great to hear you took advantage of our complimentary breakfast and daily treats. We look forward to your next visit and to providing you with another excellent stay!
We were there for the entire weekend of the Kittatas County Fair and the hotel was quiet and restful and the breakfast is great! Good place to stop when you are on a trip as well. The staff are welcoming and very accommodating to you.
Reading your thoughtful comments brightens our day. Thank you for taking the time to share your wonderful feedback with us and for choosing Best Western Plus Ellensburg. We hope you enjoyed the Kittatas County Fair and everything it has to offer. We are glad we were able to provide you with a convenient, quiet location to rest after your days of fun! We would love to have you come back to visit us the next time you are in the area!
The staff were amazing at this hotel, going out of their way to make you comfortable. The pool and hot tub are open all night. And the rooms were very spacious. Best room and staff of my 3 week road trip. Great for travelers with pets.
Cindy, We are thrilled you and your furry ones were able to enjoy our clean and comfortable accommodations. Our staff is dedicated to ensure our guests are always comfortable and it is always pleasing to hear their hard work does not go unnoticed. Thank you for sharing your kind words with us and for awarding us "Best room and staff" during your road trip! We are honored and are looking forward to seeing you during future travels.
We were delighted to find this comfortable, clean, quiet spot with very friendly and helpful staff. The complimentary breakfast was easily the best we have had and we travel frequently. Indoor swimming 24/7 for travelers who need to be refreshed. Close to fast food dining as well as BBQ oriented places. Retail shopping not far away either. Well worth your consideration!
Thank you very much for taking a moment to leave such positive feedback about your stay with us! We are also happy that you found us, and that you thoroughly enjoyed our pool and breakfast. We love our staff, and we love hearing that our guests find them friendly and helpful. We will make sure that we share your feedback with them. We look forward to seeing you again the next time you are in town!
Excellent service from check in to check out. We were traveling with another couple and the front desk made sure our rooms were close enough. David at the front desk was most helpful and provided valuable information on local venues.
Thank you for choosing Best Western Plus Ellensburg for your recent travel needs! We are thrilled to hear you were pleased with the service you received throughout your stay with us. Our team works very hard to ensure the needs of our guests are met. We will be sure to pass along your praising comments so the keep up the great work. Come back soon to explore some more of what Ellensburg has to offer! Thanks for the wonderful comments!
Occasionally I find myself tired and in need of a reliably clean and comfortable hotel in the Ellensburg area. This Best Western has been my go-to hotel for years. Staff is always attentive, the rooms are well-appointed, clean and quiet, and the Internet works very well.
Returning guests like you, pay us the greatest compliment by continuously choosing to stay with us. We are grateful for your recent feedback and for your kind compliments! We are glad we have been able to meet your expectations and provide the accommodations you seek throughout all these years. Come back soon for another reliably, clean stay!
I read many reviews and decided to book and so glad I did! The hotel, location, grounds, and staff were all fantastic. If I ever need to stay in Ellensburg again... This will be my Go To for all future stays.
Your glowing review is extremely appreciated! Thank you for all of your kind words and for giving us a chance to provide you with a wonderful stay! We are happy to hear we will be seeing more of you during your next travels to the area. Be sure to ask our hard working staff for any suggestions on more places to visit and explore when you are in Ellensburg. Thanks again for trusting Best Western Plus Ellensburg for your comfortable accommodations! See you soon!
The hotel was very nice, immaculate and the stay was very friendly, helpful and very professional. I usually stay at Best western Hotels throughout the state of Washington and this facility is by far the nicest I've stayed in.
We appreciate all of your kind words! Thank you for your wonderful review and for choosing Best Western Plus Ellensburg! It's wonderful to hear our staff all treated you with the courtesy and professionalism you deserve and expected. We will pass along your kind comments to encourage them to keep up the great work! We hope to see you again the next time you are in the area!
This is a quiet hotel. We didn't use all of the services but those we did were superb. It was nice to sleep in a firm bed. We had breakfast and I loved making my own waffle. The hotel recommended the restaurant next door and it was VERY good.
It brightens our days to know we were able to provide a guest with such a wonderful, relaxing experience. Thank you for taking the time to share your kind thoughts with us. We are delighted to learn you enjoyed all of our services and various amenities. We hope you had a chance to take advantage of our indoor, heated pool and spa area. We would love welcome you back during any future visits to the area and continue providing the superb accommodations and service you experienced. Thank you for choosing Best Western Ellensburg!
Many years we have stayed here and the hotel and grounds are always well maintained. Professional employees and lots of smiles to go around. Good breakfast choices, close to a number of attractions and just a fun town to visit and explore.
Familiar faces are always a welcome sight! Thank you for continuing to choose Best Western Plus Ellensburg as your preferred accommodations. We are thrilled that you enjoy our convenient location and beautiful grounds. Our staff takes pride in the hard work they do every day and it is great to receive recognition. We will continue to strive to provide you with the wonderful stay you have come to expect of us during every stay. You are welcome back any time!
I booked this hotel as I drove up -- it as a last minute decision to get out of the rain and clean up some very wet gear. I had been camping in the Alpine Lakes Wilderness and enjoyed two days of rain...and very much needed a dry place to clean up and get sorted. This hotel was perfect! Upsides: huge room with kitchen - ideal for rinsing and then laying out all my gear to dry, hot tub, make-your-own-waffles! Downsides: no cable (to watch the Olympics), runny eggs, generic setting that in parts could use a deep clean (dust in the corners!) Overall: super convenient if average
Thank you for choosing Best Western Plus Ellensburg during your recent travels. We are sorry to hear your camping trip was cut short due to the weather, though we are glad we were able to provide you with the dry and clean place you were searching for. It's wonderful to learn we were able to provide you with the perfect hotel, conveniently located. Glad you enjoyed our complimentary breakfast items as we strive to provide something for everyone's tastes. Our room amenities include cable satellite television which allows guests to watch the Olympics. We wish we had known you experienced any trouble locating the channel so we could have assisted you. It would be a pleasure to see you again, the next time you find yourself in the area. Thank you again for all of your wonderful comments!
This is a lovely hotel. The room was especially nice with a little sitting area and it was so very clean. I have stayed in Best Westerns before and you cannot beat the great reputation of a great hotel. Breakfast comes with your stay and it is very good!
We are thrilled you enjoyed your stay in our comfortable accommodations! Thank you for trusting us to provide you with a wonderful stay! Glad to hear you found our accommodations to be clean and spacious and our complimentary breakfast to be tasty! Come back soon for another great stay!
This Best Western was one of the best I've visited in terms of ambiance and décor. It has a very nice lobby area with a big breakfast hall serving omelets made to order, along with a truly nutritious breakfast (something commonly difficult for vegetarians to find in complimentary breakfasts). The suite was very spacious, with a private whirlpool, and we were very grateful for the complimentary bottle of sparkling cider. Most everything about this hotel was exceptional. The spirit of service, on the other hand, was noticeably lacking which was very surprising because this was always consistent throughout with Best Western. There was nothing overly wrong with the service, there was simply no spirit in it. An example is upon checking out, I was not asked how my stay was. This was disappointing because I wanted to express my gratitude for the complimentary bottle of cider and share my joy with how much we liked the suite and loved the breakfast. This was just one example of the lack of spirit of service, which we encountered from all of the staff (check-in, breakfast, check-out).
What a wonderful review to read! We are extremely grateful for your kind words and compliments! Typically, our team is known for providing friendly and courteous customer service so we apologize that they did not deliver what you expected during your stay. We thank you for letting us know of this issue so we can remind all staff members of the importance of always presenting a smiling face. We appreciate all of your kind compliments to the rest of our property including our clean and comfortable accommodations and our complimentary breakfast. We would love the chance to meet all of your expectations during your next visit to the area. Come back soon!
I would not stay at this hotel again. Thought it was overpriced for the location, nothing around the area but industrial. Close to the interstate so easy on and off. If there is a next time I am in the area I will travel father to find a different hotel. The breakfast area was fairly clean but not very well stocked and for the first 5 minutes or so no attendant was in the area. Slow to restock the breakfast items like the scrambled eggs and biscuits. Have to say was not at all impressed.
Guest feedback is always appreciated as it helps us understand how to better serve our guests. We are sorry to hear you did not enjoy our location. Our staff is very knowledgeable of the area and would have happily informed you of the various attractions nearby, including Dick & Jane's Spot, Kittitas Farmers Market, Clymer Museum of Art, Japanese Gardens and various others. Our complimentary breakfast is made daily and thus sometimes there may be a delay in restocking the items you mentioned. We hope you will consider staying with us again the next time you are in the area as we will strive to provide the value and service you expected and that we know we can provide. Thank you for the feedback.
This was the second or third time I have stayed in this hotel and it is such a nice place. The walls are thick so you can't hear the sound of the people around you. The room was clean and spacious. We did notice that the maid forgot to change out the last persons wet towel but it was behind the door so I can understand that. Everyone at the front counter was friendly and it was a very quick check in. The pool is open 24 hours!! I have to say that I was probably the best thing about our stay. We stayed in the King Suite Jacuzzi room and it was an amazing room at an AWESOME rate (134.99) during the Jazz in the Valley Festival. As long as you book somewhat far ahead you can get great rates. We will definitely be coming back to this hotel. The only thing I would suggest for the management is if they could somehow make the parking lot bigger. We had to park out in the gravel next to the hotel at one point because the parking lot was PACKED. I don't blame them though since this last weekend was probably one of the busiest that Ellensburg sees during the summer. Overall I would say this hotel is Excellent!! I highly recommend it. We're actually thinking of coming back soon just for the fun of it!
It brings a smile to our faces to learn you thoroughly enjoyed your stay with us! Thank you so much for choosing Best Western Plus Ellensburg during your recent stay and for your high recommendation! We thank you for being so understanding throughout this busy time for us and apologize that you experienced some difficulty with parking. We are glad you enjoyed our 24 hour pool as well as our comfortable accommodations! It's exciting to hear you are thinking about coming back to visit us again soon. We look forward to providing you with the same wonderful experience you had!
I don't know how this hotel gets such high ratings. We were told we would have a suite with a separate living room for $260 for a single night. We got a standard room with a dirty bathtub that would not drain. The window would not open because the latch was broken. We received a $60 discount due to these issues. We stayed the previous night at the c'mon inn in Bozeman MT and for $169 per night we had a beautiful room with a separate living room and a functional bathtub and window. Do not stay at this best western. Get a room at the Super 8 save money and have a better experience.
This is my 4th or 5th hotel in Ellensburg and hands down the winner to date in terms of room, staff and even breakfast buffet! many of the others are on this strip of road as you jump off I90, the BW has the added feature that it is down a side road, "off the main drag" which cushions it from both the road noise and the secondary sounds of I90 truck traffic. There is the 6 a.m. train that runs through but I can't blame the hotel for that and basically was able to roll over after the rumble and whistle ended. I got a suite room, big enough for 4 (double bed, pull out couch). Almost a full kitchen, and two tvs. Bathroom, very clean, recently redone and nice amenities for a BW chain hotel. Plenty of towels a big plus. Staff are super friendly, very helpful and eager to answer any questions. Breakfast buffet was fully stocked, with a great selection and some healthy alternative choices. Endless coffee, a plus. Would repeat my stay. I did pick a busy weekend to stay so the price/value was not what it might have been at another summer weekend. Probably a 30% bump on the usual rate but who can blame then. Still a good value for the restful couple of nights! I've saved money elsewhere and slept fitfully and at the end of the day, sleep is worth a couple more bucks!
Thank you for continuously choosing Best Western Plus Ellensburg as your preferred accommodations in the area! We are thrilled to have you back again. We appreciate you compliments to our hard-working, helpful staff and to our clean and comfortable accommodations. Familiar faces are always great to see and we are looking forward to your next visit with us! Thanks again for all your kind comments!
This hotel was a pleasure to stay at. The rooms were clean, comfortable and quiet. The breakfast bar had a variety of foods and the staff kept the food refilled and the dining room clean. We will be back.
Glad you enjoyed your stay with us! Thank you for taking the time to share your kind thoughts and for choosing Best Western Plus Ellensburg. We strive to always provide wonderful service paired with clean and comfortable accommodations and are thrilled to hear this was achieved. We look forward to your next visit!
I traveled on business and planned to stay at the Best Western Ellensburg for 4 nights. I ended up checking out early as I could not tolerate the smell, hair and dirt in the bathroom. At the end of July there is a Jazz festival in Ellensburg, therefore the hotel was at high capacity and the rates were sky high. Rates changed daily but I was taken aback by a rate of 270$ per night. Usual average would be around 140$. The front desk staff was friendly. The hotel seemed to have good amenities, including a pool, hot tub and outside barbeque. The breakfast was a nice bonus. The room was small; the A/C worked well; the bed was reasonably comfortable. The cleanliness was the worst I have ever experienced in a hotel. Perhaps I am fortunate that I have never stayed at low end hotels and motels; I considered Best Western as a mid-range, basic hotel similar to Hilton Garden Inns or Marriott Fairfield Inns. So, my expectations regarding cleanliness were not as high as standards for 4-5 star hotels. Either way, I significantly overestimated.... This is how my room/bathroom was: Blonde long hair was everywhere in the room, there were little paper pieces and dirt deposits visible on the carpet, indicating that no vacuuming was done after the previous guests left. The bathroom had a musty, moldy smell, the sink and tub appeared with a matte film such as un-cleaned soap and toothpaste layers. There was no sign of bathroom cleaner use anywhere in the bathroom. Wiping with water might have happened but it seemed no detergent was used in a bathroom for a long while. There were all types of hairs in the bathroom as well. Being on a short business trip I did not have much flexibility but I checked out early as I just had to have a clean shower elsewhere. I believe that the conditions I saw were beyond what you could fix requesting housekeeping to clean the room/bathroom. The smell would have stayed either way and I was disgusted.
We appreciate your detailed feedback of your recent stay with us. Thank you for your compliments towards our friendly staff as well as our ample amenities including our complimentary breakfast and pool. It saddens us to hear you had to cut your stay short because we did not meet your expectations. We are ashamed by what you are reporting and will be addressing housekeeping immediately. As you mentioned, we have been very busy a the property these last few days, but that is no excuse to overlook basic cleanliness. We are glad you notified us of the issues you encountered so we can make changes that will prevent this from happening again. It would be a privilege if you gave us another opportunity at providing you with the clean and comfortable stay you expected and rightly deserve.
Always looking for a stop midway between our home in Sequim and Boise where we travel frequently. This time decided to try the Best Western Plus primarily because it was Pet friendly. What a wonderful facility. The room was clean and very comfortable. The facility's pool was large enough for some simple mini-lap swimming, a plus. The internet speed was more than adequate allowing me to stream YouTube videos without delays. Not something often seen in hotels these days. All in all a wonderful stay, We will stay there again.
We are happy you found us! Thank you for stopping in for your recent stay! We are thrilled you enjoyed our facilities and amenities and consider it an honor that you will keep us in mind during future travels! We look forward to your next stay and again, thank you for taking the time to share your wonderful comments!
Stayed at this property three time this year and always found it excellent. Great beds and very comfortable. Pleasant and helpful staff. Very good breakfast and other amenities, pool, coffee and location much appreciated
Familiar faces are always a welcome sight! Thank you for continuously choosing Best Western Plus Lincoln Inn & Suites as your preferred location to stay while in the area! We appreciate your kind compliments to our comfortable accommodations and our pleasant staff. Come back soon to continue enjoying our clean pool, great location and complimentary breakfast!
My sister-in-law chose this hotel for us as it was pet friendly. We were in town to attend her son's wedding reception. We found the experience of the hotel to be comfortable and enjoyable. It was a bit pricey for what we expected to pay in Ellensburg but for one night of pleasure, we were pleasantly surprised.
We are happy to hear you were pleased with our accommodations! Thank you for your encouraging comments! Providing a clean and comfortable experience is our goal and it's great to hear we accomplished this with you and your furry friend! Should your travels bring you back to this area, we hope you choose to stay at Best Western Plus Lincoln Inn & Suites!
Very comfortable room and facility. It is probably the closest hotel to the highway, but we had no problem with road noise. Also, it was very quiet inside. We were on the second floor and couldn't hear the people above us.
We are thrilled to hear you had an enjoyable stay with us! Thank you for taking the time to leave us your kind comments. It is great to learn we were able to provide you with a comfortable night's rest in an ideal location for travelers. We hope you continue to choose Best Western Plus Lincoln Inn & Suites during any future visits to the area!
The front desk person (David) was very friendly and helpful. He suggested many places for us to eat. Our room was great. We had a double queen bed suite. The beds have pillow tops and were very comfortable. The room was clean and everything was in working order. The only minus was that we were on the 2nd floor and looked out at the top of the pool building and air conditioning units. However, it wasn't a big deal to us. The complimentary breakfast has a good variety of foods. Overall it was a great stay.
It is such a pleasure to hear you enjoyed your stay with us! Thank you for taking the time to share your thoughts with us! We are thrilled that you found our beds to be comfortable as well as our rooms to be well-equipped. We would love to have you visit us again in the future!
Location is just off the road with all of the chain hotels and restaurants at the edge of Ellensburg. The suite we had was nice, but note that the sofa in the second room of the suites is not a pull out sofa bed, so we could not have the loud snorer in our group in a separate room as we had hoped. Internet access froze within two minutes each of the three times I logged on, so I gave up on that too. Pluses and minuses, but overall it was clean and comfortable.
We appreciate your kind review of your recent stay with us! It is wonderful to hear you enjoyed our location as well as our comfortable accommodations! We are so sorry to hear you may have experienced some difficulty sleeping with your friend in the same room! We hope you come back to visit us again to enjoy our clean and comfortable rooms!
Enjoyed our stay. Beautiful pool and very nice helpful staff. We stayed during Central Orientation and even during a busy time they were customer service oriented. The rooms were clean and the breakfast was good.
We love to hear great things about our staff so thank you! We are also happy to hear you enjoyed the pool and our continental breakfast. Come back and see us soon!
Our room was clean and the hotel was nice and safe. The front desk person was very nice and helpful when we check in. Told us about a discount if we ate at the Roadhouse next door. Breakfast was nice and had many choices. However the room did have a few issues; the TV did not work, and the tub did not drain well and shower head needs to be replaced,. Sprayed every where. Internet worked great.
Thank you for the review. We are glad to hear you had a nice stay. We are disappointed to hear about the issues you had with your room and assure you we will be looking into that immediately. Please come back and see us soon.
When we arrived, we were greeted by someone on the phone who would not put her call on hold. Next, we find hair on the bathroom floor and when we call about it, the front desk person kind of whines and says well, she is not a housekeeper but she will try. This was a waste. When we returned to check it, still hair. So we had to clean it ourselves! Check-out, again front desk person on the phone, unavailable to help us for a while. Then, the topper is, we left an item in the room and called a few times for them to locate it, to no avail. We finally talked to Josh; oh boy! I have never had the pleasure of dealing with a ruder hotel worker! He refused to acknowledge that perhaps our item was thrown away or taken since they could not locate it. I think he was implying that I had it! Yes, I do enjoy calling hotels and complaining about missing things just for the adrenaline rush. Oh man, do yourself a favor and stay at the Holiday Inn or something.
Maia, Your feedback is appreciated and important to us as it helps us improve on the aspects that matter most to our guests. We are terribly sorry and appalled to hear about your experience with us. Cleanliness is extremely important to us and we apologize for the oversight in the bathroom. We do not consider this acceptable behavior and all staff involved will be addressed. It is unusual that we receive complaints about our team members as they are all trained to be helpful and friendly. We are ashamed to hear you experienced otherwise. Though we do not make ourselves responsible for any items left behind, we do understand the frustration that goes along with forgetting something. We try to keep track of any forgotten items and return them to their owners when possible. Should we find your missing item, it will be returned as soon as possible. Thank you for taking the time to share your experience with us. Happy travels!
Lovely property, warm and efficient welcome, very clean...really appreciate the sanitized tv controller. It is in a convenient location and the rooms are quiet. Good value for the money and very convenient to the highway.
Jamie, thank you so much for you feedback and kind words. We are so glad to hear that you enjoyed the location and found your stay to be a good value. We look forward to hosting you again in the near future.
Good value in a nice safe hotel. Good location just off the freeway. Plenty of restaurants near by and a helpful staff. Pool is open 24 hrs. Breakfast has a good verity but nothing special or high quality. Free internet works well.
A well kept, clean place to stay with nice amenities. The staff was very nice and helpful. Good selection at breakfast and I loved seeing the dogs on the premises. Oh, and the chocolate chips cookies, yum!
This Best Western hits the mark. Friendly staff, clean rooms, convenient location, nice parking lot, and a great breakfast. The breakfast follows the standard but adds those special touches such as diced ham, onions and cheese to add to your eggs and several berry medleys to add to your waffle. Very nice stay.
I stay in hotels 5 nights a week for business... so I see a lot of rooms... Wife and I were on way home from a 5 day road trip and decided to stop instead of driving last 4 hrs home... didn't care about extras just wanted a comfortable bed.. to my surprise this was one of the best rooms of our trip... bed is VERY comfortable.. bathroom was roomy... great shower head ... jetted tub was a bonus we didn't ask for but was in room... and the rate was very fair... another great Best Western stay
Best Western Plus Lincoln Inn The BW+ have delighted granny on her trip. Again, are all the identities one would want while traveling. In addition, this Nana needs a place for her "kids" to stretch their legs. The Yorkies gave their nod of approval, and the mini horse would have lots of room for a pleasant walk in the open spaces surrounding this lovely motel. Nanas lil tip* Take advantage of lower rates by becoming Rewards Member than sign up for promos!
Nice, well-kept property with above average lobby ambiance and furnishings. Stayed in basic non-smoking king-bed room (vs. King Suite) which was comfortable. Room had low-wall divider between couch sitting area & the bed Also included was microwave & small, clean refrigerator. Bathroom was not small, but also not spacious. Shower is tub-combo with cloth shower curtain. Wifi was good - not overly responsive but adequate. Breakfast offered nice breath of food options including scrambled eggs and a meat (bacon) which is oddly missing at other competing hotels (like the nearby Hampton Inn). However, great tasting, constantly hot coffee with choice of robust, medium or light. Also, nice warm cookies presented in evenings. Hotel is just off I-90 & Canyon Road - & about mile & half from downtown Ellensburg. Starbucks less than 1/4 mile away. Nice feature was wider than normal parking spaces. Fitness room is very basic & subjected to same humidity rising from adjacent pool area. Only nagging issue was an electronic card-key that either constantly faltered or failed. Had to have it rekeyed twice over night stay...
The king bed was awesome! The staff were very friendly and helpful, even went the extra mile to make us fresh cookies--wow!! but we could have used to sofa to be a pull out bed and it wasn't. Also, the jetted spa tub was highly marginal--very weak jets.
this is the best place to stay, did not want the fancy/ expensive places in Seattle. After our grandson graduated college in Seattle, headed right for Ellensburg BW, for a peaceful, relaxing night and at the right price.
The BW Lincoln Inn in Ellensburg was perfect lodging for our short getaway from western WA. We hiked the Umtanum Canyon Trail, then were warmly greeted by Katy at the front desk of the BW. Everything was perfect from the shower to the blackout curtains in our spacious quiet room. Great location, super breakfast, friendly staff - a real gem.
I think whomever owns this hotel got it right. Clean comfortable and well laid out.. Rooms are spacious beds are comfortable. breakfast was standard motel except fot the nice idea of peanut packets great idea for the road. also warm cookies on arrival
I would give this 5 stars except the breakfast buffet was horrible. The room was great, we had the Jacuzzi suite. The hotel and rooms are very clean. We used the pool and hot tub as well, Not over chlorinated and very clean.
Clean, comfortable, great breakfast, friendly staff! Quick check in and check out. Great parking. Quiet. Nice pool. We've stayed here many times over the last 4 years while our daughter attended CWU and have not been disappointed!
This hotel was very clean. The front desk staff was helpful once they showed up. The front desk was empty when we arrived. Had to wait about 10 min. For someone to show up. After a long trip we were tired and just wanted to check in. We were given a room right next to the elevator which was noisy. The room itself was very comfortable and the breakfast was ok.
It was a friendly front desk, clean & comfortable rooms, and great location. Very handy having a microwave & small refrigerator in the room. There were plenty of places to catch a bite nearby, also, the Best Western breakfast was very good. We would definitely stay here again In town we enjoyed the Saturday street market and shops. There's a Fred Meyer very close for any needs that may arise.
My son and I stayed three nights,we went to the Wild Horse Wind And Solar Facility. The Room was one of the Cleanest Doggy room I have stayed in.My Chihuahua even liked it. Staff was very nice and they had twenty four hour coffee and Cookies in the evening. The room was very nice.We were able to get rooms close together as my son took my Chihuahua out in the morning to do her thing.Didn't use the pool or hot tube Only Con is that the pillows were uncomfortable to short and to fat. I forgot to bring my own.
It is always windy when I visit this area, the hot tub was only Luke warm at best and there was a no bubbles when I turned the hot tub on, the breakfast. was good but the hotcould items could have been a bit warmer, overall good.
Nice rooms; super customer service. I really appreciate having a place to stay with my dogs. This hotel was in a quiet area and I was able to walk my dogs around the area. Very nice breakfast spread. Clean rooms, good wifi connection and superb staff and customer service.
Hotel was great. They allowed us to use their breakfast room for our business meeting. When we were done with the meeting hot cookies were waiting at the front desk as we checked in. I used their fitness center again, but didn't have time to check out the pool. Another great visit at this hotel.
My husband had points for Econo Lodge, we checked in and stayed for about 10 minutes, just long enough for him to call about other rooms in the area. If you can't get a room at the Best Western or the Hampton, sleep in your car or camp out. We were lucky enough to get a room at the Best Western. The suite was super clean, well stocked with towels, pillows etc. The room also had a normal refrigerator, it also had a stove, microwave, pots, pans, dishes etc. They breakfast area is immaculate, there's a 24 hour pool, but after 10 p.m. it's basically quiet time, which is great. There's a laundry room, gym and outdoor grills if you are inclined to bar-b-que. The hotel staff was extremely accommodating and so helpful. We will definitely go there again.
I stopped here after driving from the East coast.. I was too tired to keep going to Seattle. They found me a room immediately.. it was clean, comfortable and friendly staff. The bed was very, very comfortable. Breakfast was fresh and full of variety.
Price and comfort were average and not at all bad. Staff was friendly and the free breakfast was great with a good amount of options. Perhaps we just caught them at a bad time. The night check in clerk looked extremely disheveled and almost appeared drunk and our room was not clean. Dirty dishes were still in the dishwasher of the kitchenette area and bathroom items were not restocked.
Stayed for 1 night and the room was clean and quite. Breakfast was great and kept well stocked even with a full hotel. Have coffee , tea , fruit, and cookies available after hours. Front desk was very nice and helpful both at check-in and check-out.
Clean affordable hotel near I-90 in Ellensburg. The breakfast is of a Safeway style brand, which works for some people, but we chose to eat out elsewhere. The beds and pillows made for a sound sleep. I-90 is far enough away so you don't get woken up by the traffic, depending on your hearing. We were on family business, and we were on a budget, so we selected this hotel because we know what to expect from the chain.
Check went smooth! Front desk pleasant! Jacuzzi tub was relaxing in room! The morning breakfast buffet was pretty darn good! Close to freeway! Bedding was lush & cozy! Would highly recommend this hotel!
Room was nice and clean. Comfortable bed. Wasn't able to wash my hair because I found out the hair dryer was not working (luckily before I got in the shower) Seemed quite expensive for a Best Western. We paid $169 + tax
We have stayed here a few times now. The rooms are always clean and the beds are comfortable. The people at the front desk are always pleasant. They have a small pool and hot tub. The breakfast is the usual fair you get a hotels.
I was VERY pleasantly surprised by this hotel. Best Western is generally very good quality, but this hotel was truly outstanding in terms of cleanliness, quality and comfort of the room bed and furnishings. The Breakfast was delicious and the breakfast room was very large and roomy. Would definitely stay here again.
I've stayed at this Best Wesern multiple times now and always have had positive experiences. The hotel is off the main street and further away from the other hotels (a few blocks) - that are by the freeway, so this is a great location and quieter. Still centerally located. I take clienets here, for my bird photograph workshops! The pool always looks inviting, but I've never used it. Too many birds, not enough time.
We have been staying at this hotel for several years and have always been totally pleased. Reception staff is friendly and helpful suggesting places in the area to visit and ideas for restaurants for dinner. Beds are very comfortable and interior and exterior of establishment is attractive and clean. We recommend this hotel to anyone going to the area or even as a stop before heading out to further areas in Eastern Washington.
I loved my room, especially the bed... it was so cozy! I wish I could take it home with me. The pillows and sheets smelled so good... it was like sleeping on a cloud. My window looked out West, so the sunset was absolutely gorgeous! The location was great; close to the freeway so close to a bunch of restaurants, gas stations, etc. The shower was a little weird how it curved. It curved to the point that it hurt my ankles just standing there. Odd.
We were very comfortable during our stay. The room was very clean, the staff was great. Dave at the front desk made us feel very welcome. We have stayed in a couple of hotels in the aera because we have a college student, but this is our first time here. We will be back for sure. Thanks!!
Very nice place to stay. Really clean and comfortable. The staff was very kind and helpful from the time we checked in until we checked out. After being gone for the day, we came back to a very clean room and a wonderful surprise from the housekeeper. The girls dolls were arranged having a party, with a cute alligator made out of towels and a sweet note. Thanks for making 3 girls very happy!!
Common theme in the other reviews (Staff is nice). Very true but lacking elsewhere. Pros - friendly and helpful staff, cleanliness, breakfast was good and plentiful. The staff person kept the breakfast area very clean and stocked continually. Good variety of food - waffles, eggs, sausage, breads, fruit, cereal, and more! Staff was quick to respond to issues. Hot tub was nice. Happy to be able to use 24 hours . Con - our room smelled like smoke. They figured someone was smoking on our floor the night before we got there and now they know what room it was! Even though they sprayed it (and we did as well) it still smelled the whole time. Still have a headache from it (and my husband's sinuses are messed up now). Bed was semi comfortable. Mattress is ready to be replaced. Bathroom sink didn't drain well. We will stay here again as we like it. One of 2 hotels we like in Ellensburg. Easy walk to Roadhouse Grill next door. Everything we complained about can be fixed.
A bit noisy with trains but nice amenities. Bring your own coffee mug unless you can do with paper cups! Nice pool and spa. We asked for a 3rd floor room toward the back to avoid noise of other clients and traffic, but still had slamming-door affect. Roomy bathroom with shower/tub. Close to restaurants, tourist attractions, church, and college. Friendly staff.
The location was great for us as was midway to a trip to Pullman Washington. The hotel had ample parking and they had an indoor pool that looked great but we didn't have time to use. The room was quite clean and quiet and the bed was comfortable. Nicely decorated and a nice shower. Air Conditioning was great and there was a nice elevator for the upper floors.
Staff was very friendly and helpful on locating hiking options. Hotel is close to the Interstate Highway but very quiet. The room was clean and the bed was very comfortable. Roadhouse Grill restaurant was very convenient, within easy walking distance. Breakfast provided with the room provided excellent choices and the room was pleasant,
We have stayed at this property before. It was built only 2-3 years ago, so is generally in good condition. This time, however, we were given a room overlooking the roof over the entryway. It held some major fans and other equipment, which periodically made noise. Also there was no view at all. Someone had already bent the window screen so bugs might be an issue if the window were left open. We arrived at 3 pm and had reservations, so I was mystified as to why we were given this sort of room. Also, although this room was on the 2nd floor, I found animal food on the rug. I asked about this at the front desk. They weren't sure if the room was normally used for people with pets or not.
The staff was friendly. Our room was clean. The hotel was conveniently located to access the Interstate as we were just passing through. Our room was quiet and we did not hear a single traffic noise. Although our room was directly under their sign with the light shining in our room that lit the sign, we were able to use a book to hold the blackout curtains closed for the night and slept well. The bed was comfortable and the pool area was clean. There is a restaurant just across the parking lot and small empty lot which made getting something to eat easy. Free wifi to access with username and password they give you upon check-in worked well.
This hotel was clean, the staff was kind and efficient, the bed was comfortable, the elevator was a bit noisy but didn't keep me awake. Breakfast wasn't stellar, but satisfying and there were options to grab and go which I appreciated. They seemed to cater to those with dietary restrictions and I noticed the almond milk and various types and flavors of yogurt. Overall, I'd recommend this hotel for the price and I'd stay again for business.
TV only worked on 2 channels; weather and some home shopping club, no HBO or any other channels. Hallway activity was noisy. ... make more cookies! If you're not there when they come out, you miss out... can't cook more, how much is cookie dough? Its the small things.
The room was nearly immaculate, spacious and attractive. Breakfast was great and breakfast room was large and clean. The entire place and the pool was tasteful and pleasing. HOWEVER: I recommend trying to reserve a room on the backside of the hotel. Our family was unable to sleep on the comfortable mattresses due to the mass amount of nighttime light poring in through the very nice thick curtains. I don't know what to say. The hotel's own lights as well as a plethora of lights extending into the distance pored through every crack and seam. I'd say we felt as if a UFO was landing outside our window all night long....or as if it was perpetually 6:45 am....all night long. Please consider adding an extra shade that is inserted in the window case? Other pros and cons: Our sink drain was slow and the bathroom light switches were "slow"--and the bathroom light switch plates were either grimy or stained. Everything else was very, very nice. The front desk clerks were SO friendly and helpful. I'd say that was better than most places we have stayed, and we sometimes travel a lot.
This is a hard one. The room was really pretty nice. It was clean, large and comfortable. Unfortunately, our room was in the front of the hotel and it had so much light coming in that it was almost impossible to sleep.
My daughter and I stayed here for one night. It was a very enjoyable experience. The staff was nice, the room was clean and very pretty with lots of space. The pool and hot tub were sparkling clean and the breakfast was delicious. Overall it was a great stay!
Room was clean and breakfast was very good. Staff excellent. Room was adequate and price was right. Good location for this hotel. Easy on and off of freeway. Average BW hotel and that is ok as the rating is a BW Plus. Always try to stay Best Western.
Close to restaurants and away from busy roads. Friendly staff. Didn't use in-door pool but looked inviting. After a long drive it was just the place to relax and sleep well. Breakfast offered a variety of fresh fruit and a pleasant area to eat.
Staff at this hotel were excellent and very helpful. Breakfast was good and presented very nicely as well. Would ask for a different location of room if i were to stay there again as believe the air conditioning unit was on the rooftop just at the end of the hall from our room. if the noise of a motor was not the air the staff should look into what motor was running from 10 pm on at night. Otherwise all was good to stay there.
Nice accommodations, suite type rooms with couches in king. Less than a mile off freeway, next to a good restaurant, and close to McDonalds. Very good breakfast with good choices (eggs, sausage, biscuits/gravy, etc). Clean. Pool and Jacuzzi 24 hour! Friendly and helpful staff. Don't forget to tip these wonderful room attendants!!
After my husband completed a local 50K run we were going to camp, but at the last minute decided to stay in a hotel (he was very sore and tired, and suddenly roughing it sounded-well, rough). There were still a few rooms available here, so we jumped on it. We very much enjoyed the friendly staff, a quiet nights sleep on a comfortable bed, excellent breakfast (free with room), and very clean pool and hot tub. Considering it was last minute, and they were almost full, the price was still reasonable with our AAA discount. We will be back!
We went to Ellensburg for a 50k race. I had my dog and my 6 year old son. This hotel was perfect. It was 10 minutes from the starting line, had a pool for my son and was dog friendly. The staff were extremely helpful, the facilities immaculate and the location was perfect for the race.
Very nice hotel close to everything, and the staff goes above and beyond to make your stay a pleasure!! The complimentary breakfast was great. We rented 4 rooms and used the pool and breakfast and all ways so enjoyable.
David was great at check in, he recommended local restaurants, gave information on value, menu etc. Best of all he hand delivered cookies to my room after he baked a fresh batch! The cookies were gone after I returned from dinner, so he called me when ready. I had just gotten out of the shower and didn't want to go down so he offered to bring them to me. Really nice, great service!
We stopped in for a quick overnight stay and stayed in a suite. The king sized bed was very comfortable and having a separate room allowed me to work at the desk while my wife enjoyed some additional sleep. Large bright comfortable bathroom and shower. The breakfast was reasonable, not outstanding. But it was very well kept, clean and organized.
We had a King Suite that provided everything and more (full frig, microwave, cooking facility, and large bathroom with a "curbless" shower)....our room was spotless. The pool looked very inviting but we did not have time to enjoy it.
the property is well within standards for BW Plus. Breakfast was good, above average. The staff were well above average, helpful, kind & professional. Fitness room is only one treadmill and an eliptical, not great but the pool & hot tub were clean and enjoyable. We will stay here again.
Dear Todd C, Thank you for your review of our property. We take great pride in what we offer all our guests. We look forward to your next visit here in Ellensburg.
Everything was fine except for breakfast. It was so-so. The eggs seemed artificial and the sausage came from the freezer after microwaving. That's pretty much it. Otherwise everything was fine and we plan to go back.
Great welcome and information at reception. The room was a nice clean space with an updated bathroom. Although a full breakfast was provided (including a waffle-maker), it was a little under-whelming. We would have appreciated fresher biscuits and bagels and some fruit. We will stay again!
David at the front desk was so kind and helpful. He was super busy and managed to find time to get us checked in quickly, grab our crib and supply us with goggles for the pool. What great customer service! Hotel was clean, quite and relaxing. Being able to walk to dinner at the Roadhouse grill made the night stress free for me. I really appreciate the fantastic customer service by David, thank you very much.
Dear Lori M, We are thrilled to hear that you had a great, stress free visit while traveling through Ellensburg. We love David and the great service and friendliness he shows to all our guests routinely! We hope to see you again soon!
Rooms are well equipped with fridge and microwave. Sofa placement in awkward to view TV even though it is on a swivel. The art work in the lobby is spectacular. Breakfast room is spacious with waffles, eggs, sausage as well as cereal etc
Dear Linda S, We love our lobby artwork too! I am so happy you were able to enjoy your stay with us in Ellensburg! We look forward to your next visit with us!
Nice hotel impressed from the time I entered to the time I left. Value good! would recommend to family and friends! Friendly staff. Good breakfast eggs were not frozen or microwaved complimentary tea and coffee a nice bonus
Stayed here for one night while visiting Central Washington U. Had a family of four with 17 and 12 year old boys and stayed in a double queen. Staff was very friendly and the continental breakfast included eggs, sausage, biscuits and gravy, fruit and yogurt, bagels and cereal. Hotel was clean and we used the pool and spa. Only comment I have is we had a corner room on the main street that was a little noisy. If you get the back side of the hotel it is probably much quieter. We would definitely stay there again.
My husband and I were in Ellensburg to visit our daughter. Upon arriving at the hotel, we were greeted by David who handled our reservation with a smile, good conversation and speed. The hotel has BBQ grills and a fish cleaning station. The rooms have granite countertops, plush beds.
We have stayed here before and found it a nice clean quiet place.The rooms are fresh and clean,also hallways and stairs are kept clean.The breakfast is good,hot and plenty to choose from.Coffee is hot and very good.The lady in the dinning room is very friendly and makes sure everything is clean and food is plentiful.Lots of parking and very well lite.Staff at front desk is very friendly and polite.Express check out is very con venient..We try to stay in BW Inn and suites when we travel.
This is pricey compared to other facilities in the area but has a great breakfast with THE CLEANEST breakfast room I've ever seen (and a wonderful young woman cleaning every surface of every table and chair - so I know why it looks and smells like clean.) Near the highways but far enough off to avoid noise. Easy walk to a good restaurant. Close to some really lovely park areas and the red-wing blackbirds were very active in the tiny wetland behind. Nice grass. Outdoor sink area. Good service at the desk (they were full but still very nice to the folks they turned away.) When I had a key-card problem the front desk staff provided a cleaner card I could use in the door to improve the reliability of the key-card and he still cut a fresh key-card so I wouldn't have to make another trip to the front desk. He was busy but this saved both of us time and frustration. Good call. Like having my dog welcomed. Price for dog was appropriate. To get an excellent rating this hotel needs to do a really thorough hallway cleaning. There is an "armpit" smell in the hallways which is either the cleaning solutions or the lack of them. It is always there so it isn't about the kind of folks staying there. At this price I shouldn't be holding my nose to get to the breakfast or front desk areas.
Just traveling through and wanted a 1) safe, 2) conveniently located off I-90, 3) comfy, 5) room that has never had pets, 6 )inexpensive place to stay. It was all. The bed was super comfy. The rate of $98 was acceptable. Excellent location and not only safe but quiet. A nice surprise was the breakfast. Yes, it had the usual powder eggs and waffle iron, but also had sausage and a berry compote for the waffle and several selections of coffee (I like it mild, my husband likes it strong). I'm giving it a 5 star for it had everything I was wanting. There was a guy using the bar-b-que, kids swimming in the pool, and plenty of parking for big cars. The internet was good, too.
The only problem we have with the facility is the fact that the bathtubs are rounded instead of flat and it makes it extremely difficult to stand in them and keep your balance. Lighting in rooms are somewhat lacking also, but we will stay there again.
This is a very nice hotel. All the rooms still have the brand new feeling to them. The hotel staff is very helpful and go out of there way whenever possible. There is only a couple places to eat within walking distance of the hotel. Just wish the price was alittle more reasonable.
Friendly front desk at check-in, very helpful and polite. Plenty of choices for restaurants within walking distance. The swimming pool and hot tub are well kept. Great parking lot with oversized parking spaces,as I was driving a limo. Complimentary breakfast was satisfying as well. I will be back!
very clean, excellent breakfast, nice location. Room was nicely divided into a couch on one side, bed / tv on the other. Allowed me to work while my son watched tv. Swimming pool area was also very clean, comfortable. Well maintained
I stay at this hotel once a month for business. I'm always greeted by David with a smile and he even remembers my name!! Excellent friendly service, clean rooms, a breakfast bar with decent offerings and a great quiet setting!
We stayed for 1 night at this Best Western. The room was comfortable and clean. There was a king size bed, love seat, flat screen TV, alarm clock, fridge, and microwave in the room that I stayed in. Complimentary toiletries in the bathroom. Towels were thicker. The breakfast was standard. They had a waffle maker, sausage patties, diced ham, scrambled eggs, shredded cheese, gravy for biscuits,assortment of cold cereal, yogurt, breads, fruit, milk, juice, coffee, hot chocolate, and tea. There was a small swimming pool, which we did not get a chance to use. The staff were friendly. I would stay here again if the opportunity presented itself.
Great hotel, clean and comfortable. Train disturbance was minimum even though so close to tracks. Staff was wonderful - helpful and patient. Breakfast was super. Location very convenient off highway but also directly connecting to town.
Best Western Plus is a great place to stay. Staff is friendly and helpful. Rooms are spacious and clean. Our room had a microwave and bigger than normal for a hotel refrigerator. The breakfast had a good variety of locations. Convenient location.
Everything worked, room was clean, free breakfast was fresh and maintained well. Pool and Hot tub are 24 x 7! The train went by in the early AM but we would still go back. Other hotels we have stayed at in Ellensburg are double in price for the same thing. Great deal and nice customer service.
Though a bit pricey this hotel is conveniently located; it is clean, has a cozy lobby and breakfast room with may items to choose from. The mini suite rooms are spacious and very clean. We could not ask for more.
Dear BeeVancouver, I am happy to hear that you had a good stay with us at the hotel. We try our best to be fairly priced for our area. We hope you have a chance to visit us again soon.
I like to stay at the best western hotels as rates at great and the breakfast are nice to when you are starting out in the morinings as you don't have to stop for breakfast when you are starting off for that day
Hotel is clean and comfortable. Staff went out of their way to help when my toilet clogged. Good location close to I-90 and restaurants and University. The breakfast was good. Nothing bad to say. I stay here every time I go to Ellensburg.
Everything was clean, even the rooms that are reserved for pets! (No stains, no smells) The pool and hottub were extremely nice for relaxing while the kids played. Breakfast had a lot of different selections. It was a hit with the kids, especially the waffle maker! The front desk was helpful and went out of their way to accommodate. Late check out option is a bonus!
We travel form Walla Walla Wa to Canada at least once a month. We stop in Ellensburg on a regular basis. We have stayed at four other motels in town and have not been as happy as we are staying at Lincoln Inn Suites. You might save a couple of dollars staying at the others but we feel the quality of the bed and the room is worth it. Always been treated with kind professional help at front desk. We will be back. It is also nice that just across the tracks there is a nice restaurant to get a good meal.
We chose this hotel for the great price and affordable upgrade for a romantic night with an in-room Jacuzzi. Breakfast was amazing and the only think missing was bacon. Breakfast without bacon when your at a hotel?
Breakfast was the best feature of the hotel. Every thing was brought in small portions and kept fresh. The offerings were: make your own waffle; sausage; scrambled eggs; yoghurts of various flavors, biscuits and gravy; and the usual sweet rolls and cereals. The room was a different story. VERY DIM CFLs in every place they could be used. It was like trying to shave by candlelight. My wife had to give up and take a hand mirror to the window to do her makeup (which is very slight). A good sleep otherwise.
Dear Frank- We are so very sorry for the issues with lighting you as well as your wife encountered in the rooms. We will take the necessary steps to ensure proper lighting for guests in the future. We are pleased to hear you were able to enjoy breakfast with us prior to your departure. We look forward to your next visit to Ellensburg!
We were shut down due to the pass being closed and so we stopped in Ellensburg, Wa. We looked into several hotels settling on BW. What a surprise this place is. Great hotel nice rooms and great breakfast . I will now make this a regular stop.
So sorry to hear that you got delayed in your travels due to the pass being closed. We are glad that you chose to stay with us though and had the pleasure of enjoying our spacious rooms and hot breakfast. We look forward to seeing you on your now regular stops in Ellensburg!
After a long road trip from Dallas to Seattle, staying in a variety of BW motels...this BW Plus is by far the nicest place we've stayed. BIG rooms. Very comfortable beds, pet friendly. Ellensburg is a nice stopping point before heading over the mountain pass toward Seattle...if you find yourself needing a layover.
Thank you for your review of our hotel! That sounds like a very long trip. We are glad that you were able to stay with us and get some much needed rest during a part of it. We do receive quite a few compliments on our beds being so comfy. We are happy you are now one of the lucky ones to enjoy our comfy beds. If you are ever in need of a big comfy pet friendly place to stay again please consider us!!
Friendly staff very helpful, Pet friendly room no fleas some carpet stains. Very clean. The breakfast sausage, eggs, gravy, is microwaved except for waffles. It snowed while we were there and it was very enjoyable. Did not get a chance to check out the indoor pool area.
Thank you for your feedback about our hotel. We are glad that you found your room enjoyable and clean. I will look into which room your were in and make sure we check the carpet for any deficiencies and remedy them. I'm glad you enjoyed our snowfall as we've had a lot of it! Next time you are here staying with us I hope you get to enjoy our 24hr pool, spa and fitness area. We look forward to seeing you next time!
If you are an animal lover, do not give this hotel your money. They do not list their pet policy does not include cats. The manager Kim literally turned us out in the snow and cold with no place to stay because she would not allow our 6 lb short hair declawed cat in the room. I booked this reservation a month ago for a 1 week stay. Read there hotel website pet policy. No where does it say no cats. We just drove 4 hours scary icy road conditions to now continue on in the dark to look for a place to stay. I hope Kim the manager has a good night sleep tonight knowing we are risking our lives on the road tonight because of your unfair pet policy...and by the way if you have 2 80lb hairy dogs those are just fine In their hotel.
I am sorry that the situation unfolded the way that it did. I am also sorry that we could not help you find other lodging here in town so that you would not have to chance the icy roads. As we discussed there are other hotel options that do allow cats in their establishments.
We recently stayed overnight in Ellensburg and chose the Lincoln Inn. The surroundings were pleasant and the hotel was very quiet as it is not in close proximity to the freeway. It is very close to historic downtown Ellensburg and there are many food establishment with a few blocks. It was a pleasant stay.
Dear Jon R, Thank you for your recent review of your stay here at our hotel. We appreciate your feedback! We hope you enjoyed our wonderful historic downtown area and found a food establishment that was equally as pleasant. We hope you come back and enjoy another stay with us her in Ellensburg!
There were a few areas where this hotel was lacking but overall stay was pretty good. Broken drink machine disappointed and there was a dirty filter in the hot tub which we weren't aware of until after bathing(!). Brought it to the managers attention and no comps were given. I might stay in another hotel if I ever had to stay in Ellensburg again.
Dear Veronica K, I am very sorry for your recent stay with us. I am wondering if you could offer some more details regarding the hot tub filter as I am not sure what you are referring to. I had received no reports of issues of this nature recently and want to be sure I can address this right away. If you wouldn't mind either sending an email ([email protected]) or calling to discuss (509-925-4244) I would like to ensure this is remedied right away! Thank you for your honest feedback to ensure we offer all our guests excellent service, every time.
Because the Snoqualmie pass was closed, we spent xmas eve in this town. The staff was helpful and the hotel was appropriate. Swimming pool, whirlpool and an Ok gym. The room was nice and we had no problem with our dog at all. Recomended.
We are glad you stayed with us even on Christmas Eve. Our staff strive to be the best in customer service, I am glad you found them helpful. Dogs are always welcome here at the hotel, it sounds like your pet enjoyed their stay as well!! We look forward to seeing you and your pet in the future!
Helpful, courteous staff and clean, comfortable beds & room. We had just had a harrowing experience crossing Snoqualmie Pass and were fortunate and thankful to be allowed to have our pets (dogs) stay with us for a reasonable fee ($15 each). Continental breakfast was nice, too.
We are glad you stayed with us and enjoyed your stay while here. That winter storm was troublesome for many. We always gladly accept our canine four legged friends. We hope that in the future you come back and stay with us again and hopefully the pass will be a little harrowing next time. Look forward to seeing you soon.
Helpful courteous Staff, nicely decorated property and clean comfortable beds & room. I prepaid for the room and there was confusion on the bill, but the lady at the front desk was helpful and did her best to handle things professionally.
Thank you for choosing to stay with us here in Ellensburg! We are glad you found our rooms comfortable and nicely decorated. We are sorry for any confusion on your bill. I will definitely look into what happened so it doesn't happen to any future guests staying with us. I'm glad that our front desk staff was able to help you in getting it taken care of. We hope that you choose to stay with us in your future travel to Ellensburg!
Bathroom was so dirty did not use shower next morning . the bed was so soft it was actually hurting my back trying to lay on it. the staff was nice and the breakfast was good but I would not recommended for what you spend to ever stay here .
The toilet was not thoroughly cleaned. The bathroom floor grout is black except under the sink (an indicator it needs to be scrubbed). If needed, I would not have been able to keep the room I was in for an extra night--fortunately I didn't need to stay. If I'd had to pack, check out and check in to another room, I would have looked for other accommodations. Hotel stays have gotten very expensive in the last couple of years.
Close to everything; it is very clean, the staff are all very professional and helpful. We did not use the hot tub but heard it was wonderful so kicking ourselves on missing that gem. Breakfast was awesome; better than most and fresh.
Thank you for your review of our hotel! We are glad you enjoyed your stay so much! I do hope you come back and see us so that you may enjoy our freshly renovated spa and pool, so sorry to hear you missed out on it this trip but there's always a next time!
The staff was very friendly and helpful. The hotel had all the amenities needed for a good stay. Close to the Central Washington University and close to restaurants. Will stay here again. Made it easy to have Thanksgiving with our Son.
We are happy to hear that you enjoyed the holidays with your son while staying with us! Always a wonderful thing to hear that we could be a part of making your holidays easy and enjoyable. We hope you come back to stay with us for all your visits with your son!
I already wrote the problems we experienced. The reception was the worst we have every experienced. Dave was very "SMART MOUTH"!! kEYS DIDN'T WORK, PILLOW SO HARD AND THE BED WAS TERRIBLE. We will never stay here again.
Stayed one night at this Best Western. Another pleasant stay at this hotel. Cookie were coming out of the oven when I checked in. Room clean, the breakfast was good and included sausage. They also had biscuit and gravy which I always enjoy with the extra sausage.
We scheduled a very quick trip to visit CWU and the hotel was ideal. I really like the fact that the pool, hot tub and workout room is open 24 hours a day. The room was very clean and the beds were very comfortable.
We are glad you were able to enjoy our hotel on your quick trip to Ellensburg!! I am glad you found our beds to be very comfortable, we do receive a lot of compliments on our beds. I hope that come back and see us again soon, maybe another quick visit to CWU!
Friendly helpful staff. Clean rooms. Nice breakfast. Beautiful community. Arrived early and was able to get in room right away. Helpful front desk staff offered lots of great ideas for recreational activity and places to eat good food. Thanks for a great stay. We'll definitely come back and recommend this hotel to others.
Went to Priceline and did the "pick your price" option. All websites wanted $103 but with pick your price I got the room for $70. Honestly it was worth more! It was extremely clean, king bed, sofa and all of the other normal amenities. The girl at the front desk was awesome and friendly. She also laughed at my husbands corny jokes so you have to give her extra points for that. Breakfast is also included so it was an all around great stay.
Thank you for your wonderful review of our hotel! We are always happy to hear when our guests stay are pleseant ones. We hope to see you again soon so that we can continue to provide you excellent service!
We spent 2 nights at this hotel & had mixed feelings due to both good & bad experiences. After the first night, we notified the desk staff that the shower head did not work properly & that the tub drained very slowly. Those things were fixed while we were out for the day so were were pleased with that but we were disappointed that the cleaning staff did not fully clean our room - bed was not made, toiletries were not replenished, bathroom not cleaned. Also, one of the three people we we encountered at the desk (the male) was very bad customer-service-wise. When I said "good morning, how are you?" he replied very sarcastically "I'm here." He also did not want to hear about the shower & tub problems...I waited until his female colleague (Brandy, I think) came out & I spoke with her, She had the problems taken care of. Katy, who checked us in, is WONDERFUL! She was very friendly & helpful.
Thank you for your review of our hotel!! We are very glad that the problems with your tub and showerhead were fixed in a timely manner for you. I would also like to thank you for recognizing Katy and Brandi as being exemplary employees. Our staff is very important to us and i'm happy to hear that they served you well. I will look into who else was on the front desk staff during your stay to make sure no other guests experience anything less than perfect customer service. We strive to be best in all we do here at the hotel. We hope to see you again next time to you come to Ellensburg!
One of those trips that had me checking in at midnight and in the shower a 5 AM. Breakfast looked good in a large dining area, I seem to recall a pool and the staff was great. Honored the GSA rate as well. Would stay here again! Thanks!
Thank you for your review of your stay with us here in Ellensburg. We are very glad you enjoyed it!! We do hope you come back soon to enjoy another stay with us, next time maybe you will have some time to enjoy our 24 hour pool and spa and have some breakfast in the morning as well!
This is a nice hotel with a great breakfast and we have stayed here at other times. However, the room that they put us in (with our dog) should of been destroyed. Dog urine/poop spots were everywhere even on the desk chair. They think that $5.00 off our bill was fair.....really?
Dear James F, I thank you for your loyalty to our hotel. As previously communicated to you, we have addressed the issues with the stains on the carpet of the room. We are ensuring none of our other guests experience this issue. As you stated, in your previous stays this has not been an issue. And I would like to assure you, going forward, it will not be an issue again. Thank you for this opportunity for some better training for the staff, as well as improve our service to all our guests. We hope you stay with us again soon!
Stayed at this location a few times and have been rather satisfied with the staff and appearance of the rooms. Staff seems to be friendly and the breakfast in decent for being FREE. Would recommend during your out of town stay.
A very poorly maintained and depressing property. Dowdy furniture and dim lighting Missing and unwashed dishes and utensils. A wi-fi connection which drops repeatedly. A fitness room with antiquated equipment and a TV which is out of service. A bathroom sink which doesn't drain properly. And train noise throughout the night from a rail line nearby the hotel. If you don't like the above, stay away.
Dear Margan42, I am very sorry that your stay with us was unpleasant. We have already stocked our kitchenette units with proper dishware and utensils. We apologize for the lack of attentiveness to that item. We also are addressing the equipment issues in the fitness room. These details had not been brought to my attention, and since you have been with us, steps have been taken to ensure these are not an issue going forward. I do hope you offer us an opportunity to provide you with the service you deserve should you be in the Ellensburg area again.
Our first time staying in Ellensburg WA. The hotel was easy to find and very close to the interstate. The staff was excellent. The hotel overall was very good. I would certainly stay here again in the future.
Thank you for your review of our hotel! We appreciate your kind words about our staff. I know how difficult some hotels can be to find so I am glad to hear that your found ours easily. We look forward to seeing you again soon!!
Could have been better, however I had to stay in a handicap room as it was all that was available. The fixtures ie the toilet paper backing plate (very dirty) and the bathtub drain (chipped missing enamel) needs looking after. Being a Best western PLUS I expected better. Loved the roof top view as well. Overall it was a place to sleep (bed was good). Breakfast could be better raw bacon and greasy.
This is a nice looking hotel tucked just off the freeway, but what stood out to us was the amazing customer service. When our card key wouldn't work we were given a card cleaner and a new key. After it didn't work again the same front desk staff gave us a new one and kept it light and funny. When I asked for plates and a fork afterwards he opened he breakfast section to retrieve one for me. In the morning when I asked if there were any gluten-free options the front desk gal said that there was not, but another staff emerged from the office and offered to show me the ingredients for each item. She had actually made a binder with the ingredient and nutrition information from each of the packages and showed me each one. The eggs and sausages weren't specifically marked "Gluten-Free", but didn't have any gluten ingredients in them. That was really going above and beyond, but it really matters to someone with a severe reaction like me. Especially when I am traveling - yikes! Each interaction with the staff left me smiling - I wish I could say that about all the hotels I've ever stayed at. The indoor pool looked great, but we didn't use it. The room was clean and the beds were comfortable. The breakfast area had tons of options, including several hot entrees. This was a great choice for us.
The location is great and next to the Roadhouse restaurant which has good food. The rooms were clean and comfortable, although they need some new key card locks. It took us about 3-4 minutes every time until our card would work, They then said it was operator error and they came up and tried it and it still didn't work!!! Months ago I would have given this hotel a 4-5 star rating but not now. During Mothers day weekend My brother had booked 2 rooms and one of them was for me. When checking in I gave the hotel clerk my Credit Card and the room was placed in my name. Apparently my card was never taken and they charged my brother. My sister in law called them to say they charged the wrong card and the said they couldn't reverse the card until my card was charged. They then continued to lie to my sister in law and said they tried calling me many times (which they didn't) to try and get my Credit Card Number (again). They somehow lost all my information they took from me when we checked in. As soon as I found out about this I called and straightened it out. If they would have just said we screwed up and been honest it wouldn't have been a big deal but when you lie to customers that's bad.
Another nice BW "Plus". These seem to be newer, exceptionally well maintained and clean. Quiet location off the besten path not far from Starbucks ?? Convenient, out of the way, spacious, easy-access parking. Friendly staff.
I'm back as a customer now that I can bring my two dogs with me again! That is important to me. Had to stay at a cheaper place in town for the past 2 years that allowed pets that is not as nice as this place. My room was a single king it was spacious with couch & coffee table and a very comfortable bed. Clean grounds inside and out, polite and professional staff. Didn't use the pool but it looked sparkling clean!
It's clean, reasonably priced, and the hotel staff are very friendly. We had our dog with us, and they were very accommodating for him. Our kids had a great time in the pool. Great, easy family place to stay.
Two hours from seatac airport along a wet winding road, it was a haven to late night arrives. We had to search for the desk clerk but it was after midnight. Soft, soft lovely bed. The breakfast was okay, plenty of variety. Then we were off to Leavenworth!
This was our first stop on a month-long road trip. Everything from the excellent front desk service (kudos to David) to the decor and layout of the room (310-A) was first rate. The beds were comfortable and there was a small sitting are. The location is just off the highway but very quiet. Good restaurants are nearby; and it's possible to go for a pleasant walk outside. If only every hotel/motel met this standard.
Great location in a wonderful town, lobby was a scenic as the surrounding hills and distant mountains. Room was large and clean, breakfast was typical but in a nice bright and clean room; great value.
We stayed at this hotel while attending a family wedding. Overall it worked out fine - the price was reasonable, the rooms were good sized and basically comfortable, they had a decent breakfast, and they had a small fitness center. The service was good. We would consider staying there again if needed.
Super clean I would say spotless staff was great the room was oversize and set up very nice The breakfast was great and had lots of Hot items What I likes best was this hotel was so clean all over the parking lot the lobby sparkled the Room was so fresh it was very relaxing and it was layed out very user friendly
Based on the room, spacious and clean, I was going to give this hotel four stars. But then came the 'free hot breakfast.' I guess you get what you pay for. The hot parts were bacon and scrambled eggs, and although the bacon was decent, the eggs were the powdered version at their worst. The selection of fruit and yoghurt was very poor. So four stars for the room, two for the breakfast, equals three overall.
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