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Best Western Plus Ellensburg Hotel, Ellensburg

4.5/5  - basé sur 793 notations.
211 W Umptanum Road, 98926-9672, Ellensburg, United States - visualizzare mappa
Best Western Plus Ellensburg Hotel - Facciata dell'albergo Il Best Western Plus Ellensburg Hotel è situato nel centro di Ellensburg. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Rifugiati in questo comodo hotel di Ellensburg e lasciati sorprendere dalla posizione ideale, dai numerosi servizi e dalle stanze spaziose, il tutto a tariffe convenienti. Ci troviamo a pochi minuti dalle principali aziende e organizzazioni della zona, tra cui Kittitas Valley Healthcare, Anderson Hay and Grain, Central Washington University, Vestas Wind Turbines e molte altre. Le nostre suite ampie e moderne offrono TV via cavo con HBO®, microonde, minibar, macchina per il caffè, divano, scrivania con lampada e accesso Wi-Fi a Internet gratuito. Disponiamo anche di suite deluxe con vasca idromassaggio o angolo cottura per le esigenze di chi si ferma per soggiorni prolungati. Che ne dici di una colazione completa gratuita ogni giorno? Al tuo risveglio, gustosi waffle da farcire a piacere, uova, frutta fresca, caffè, crostini con sugo di carne e molto altro!Potrai approfittare dei numerosi servizi dell'hotel, tra cui piscina al coperto riscaldata con vasca idromassaggio accessibili 24 ore su 24, patio all'aperto, palestra e business center aperti 24 ore su 24, parcheggio gratuito. Questo hotel offre la location perfetta per riunioni ed eventi fino a un massimo di 40 partecipanti. Nei dintorni dell'hotel, potrai svolgere numerose attività ricreative per rilassarti, come fare acquisti, provare qualche buon ristorante, fare escursioni a piedi o in motoslitta, andare a caccia o a pesca. Lasciati incantare dal fascino del centro di Ellensburg e dalle numerose attrazioni nelle vicinanze, tra cui la rassegna d'arte Paint Ellensburg, i giardini giapponesi della CWU, l'Irene Rinehart Riverfront Park, la fiera e rodeo della contea di Kittitas e molte altre attività durante tutto l'anno. Per un servizio fantastico e un soggiorno indimenticabile a Ellensburg, prenota subito la tua camera al BEST WESTERN PLUS® Ellensburg Hotel. L'hotel autorizza soggiorni di una notte previa comunicazione dei dati della carta di credito prima dell'arrivo.

Best Western Plus

Ellensburg Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 795 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
453
Molto buono
248
Nella media
61
Scarso
21
Pessimo
12
CONSULTARE I PARERI SU
Affari Affari
164
Business Business
97
Da solo Da solo
40
Di coppia Di coppia
105
In coppia In coppia
224
In famiglia In famiglia
296
Viaggio con amici Viaggio con amici
40
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Perfect Stay!"

4
18/10/2018

Our room was clean and welcoming and the employees were very friendly during our stay. The breakfast was quite impressive with many options. We requested a late checkout and this was given to us without an issue.

"Great hotel with nice amenities."

4
17/10/2018

The bedrooms are spacious, clean, and comfortable. The pool was great and the towels are nice. Breakfast is good--I would have given 5 starts except for their waste practices--lots of little plastic shampoo bottles, and compostable plates for food that are not being composted. Lots of trash. I know Best Western could do better with that.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Naomi, It was a treat to serve you here at Best Western Plus Ellensburg Hotel. Thank you for the positive thoughts! Our spacious, clean, and cozy accommodations are the cornerstone of every terrific visit with us. We're happy you rested well! With on-site amenities like our pool and breakfast to take advantage of, our guests can always feel refreshed. We appreciate your thoughts regarding compost practices as well and will ensure that your voice is heard. We are always working to get better, and we look forward to our next chance to serve you. Come back soon!

"Good place to stop"

4
09/10/2018

Our experience was very good at this hotel. We were greeted with a smile and fresh chocolate cookies. This is a typical Best Western, so that made it clean, a great bed and a breakfast buffet. We would stay here again and will recommend it to others

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
On behalf of our team, thank you for taking the time to share some thoughts on your recent stay here at the Best Western Plus Ellensburg Hotel. We were delighted to learn that you enjoyed our comfortable beds, extensive breakfast buffet, and friendly staff during your visit. It would be wonderful to host you again, and we wish you safe and happy travels along your way.

"19th Anniversary trip to a Ballgame (Seattle)!"

4
25/09/2018

As my wife and I were driving toward Ellensburg, WA. I realized we had not received the customary "looking forward to your upcoming stay" email. We realized we had made the reservation for the wrong weekend. We called the hotel immediately. Alex at the front desk was our savior. He worked hard to fit us in for Friday night and was able to keep the corporate rate I originally booked under. Thanks Alex!!! We had dinner that night at the RoadHouse next door. Good. The room was clean, bed was comfortable and the pillows were great. Would recommend!!!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for reaching out after your recent stay at the Best Western Plus Ellensburg Hotel! We are thrilled to hear that Alex made sure everything was taken care of for your reservation during your special 19th Anniversary trip. It is our goal to provide each guest with a comfortable and relaxing visit, and we're so glad your accommodations met your expectations. We appreciate your kind words and hope to see you again soon!

"Pleasant stay in Ellensburg"

4
25/09/2018

This hotel was conveniently located for us with access to bike paths going towards the Iron Horse Trail and only 5 miles to the Manastash Ridge trailhead. The interior of the hotel was very nice and also quiet. But it is very close to the train tracks and you do hear the train whistles even at night. We stayed on the 3rd floor but if I did it again, I would stay on the 1st floor in a king room. That way the other buildings would block noise from both the trains and I90. We were fine the 2nd night with ear plugs. The fitness centre is nice with new equipment and TVs that work. I used the treadmill and my husband used the exercise bike, which he said was of good quality. We didn't get to use the pool. Our room was very nice except the TV was awkwardly placed across from the bed and not that viewable from the sofa. My only complaint about this hotel is the breakfast. It was awful. There was no tropical fruit or berries, just apples, oranges and bananas. I thought the crock pot would be full of oatmeal but it was gravy. Who eats gravy for breakfast? I did make myself an instant oatmeal which was OK. The bread turns into cardboard when toasted. How hard is it to buy Dave's organic 21 grain bread that tastes delicious fresh or toasted? My husband says the scrambled eggs were watery. And in a 'Plus' inn, I would expect real cutlery and plates, mugs, etc instead of paper plates and plastic. This hotel does not recycle so all that stuff goes into the garbage. I think they could do better. Service at the front desk was very friendly and competent. Thanks for that. Not sure if we'll be back to Ellensburg but I think most people would like this hotel.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Brigitte, We welcome and appreciate constructive feedback from our guests, and we thank you for taking the time to share your thoughts with us. It is truly a pleasure to know that you appreciated our convenient location, wonderful gym equipment, and comfortable rooms. However, we will take your concerns into consideration regarding our breakfast options, and we value your input. We wish you well, and we hope to see you again in the future if you do return to Ellensburg!

"Good place in Ellensburg"

5
11/09/2018

Good place in Ellensburg. Has all the basics good Internet decent breakfast comfortable rooms pleasant staff. I also think the location is good. When I was there the check in was pretty delayed due to computer problems but hopefully they have resolved that by now.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you very much for choosing Best Western Plus Ellensburg Hotel for your recent visit to the area! It is a pleasure to know that you enjoyed our comfortable rooms, friendly staff members, and excellent location. We apologize for the delays that you experienced while checking in, however. We wish you well, and we hope to see you again in the future!

"Haven't Been Disappointed Yet"

5
10/09/2018

I have stayed at this hotel many many times with a student at CWU. I have never been disappointed. The staff is nice, rooms are always clean, the hot tub are a nice way to unwind from the day's events, and breakfast is a nice way to kick the day off on a good foot. I don't normally stay at Best Westerns but wouldn't consider another hotel in Ellensburg.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Diane, Returning guests truly pay us the highest compliment, and it is an honor to hear that you have thoroughly enjoyed all of your visits with us here at Best Western Plus Ellensburg. We will gladly share your comments with our hardworking staff, and commend them for their work. We wish you all the best, and we look forward to serving you again soon!

"Best Western Plus in Ellensburg Great Place to Stay"

5
09/09/2018

I moved to the Best Western as I couldn't stay at a local hotel that used strong chemical sprays daily and no room ventilation. I paid much less when I moved to the Best Western 10 minutes after a room opened. It was a busy weekend in Ellensburg and most hotels were booked. The BW was CLEAN, no chemical/fragrant scent and the bed and bedding was clean and very comfortable. The staff was outstanding! Anyone with chemical sensitivity could stay at this hotel without health issues. It was a real find and I booked for the same 4 days next year. Whenever I stay in Ellensburg, I will definitely stay at the BWPlus. Additionally, the breakfast had a wide variety of foods that worked for me (GF, dairy free) and that was an extra plus.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Linda, On behalf of our team, thank you for sharing your recent five-star experience here at the Best Western Plus Ellensburg Hotel. We were delighted to know that you enjoyed our delicious breakfast selection, clean, comfortable accommodations, and friendly staff during your stay. It's great to know we were able to provide the accommodations you expected on such short notice, and we look forward to delivering an even better experience when you return next year. Again, thank you for the feedback, and happy travels!

"Boot Camp"

4
09/09/2018

On a trip for an organization I volunteer for and they booked us @ the Ellensburg Best Western. The rooms were spacious and very nice. The breakfast was filling. Other reviews say there are cookies, but never saw any in the evening I was there. Very nice hotel.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for joining us here at the Best Western Plus Ellensburg Hotel, and for taking a moment to share some feedback on your visit. We were thrilled to hear that our delicious breakfast selection and large, well-appointed rooms were highlights of your stay. During your next visit, we look forward to delivering an even better experience. Thanks again, and happy travels!

"Great stopping point!"

5
09/09/2018

After driving from the Moses Lake area, for a meeting in Tacoma, my wife suggested we stay at the Best Western in Ellensburg, instead of driving all the way home. Wonderful bed, great shower, and a super breakfast.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We're grateful that we had the chance to serve you and your wife after your meeting in Tacoma. We're happy to hear that we were able to meet your expectations by providing you with a relaxing bed, great shower, and delicious breakfast. From our entire team here at Best Western Plus Ellensburg Hotel, we're grateful for your business and would be honored to host you again.

"This BW is conveniently located and good for pets"

5
01/09/2018

Stay here if you have a dog. Good walking places nearby. This BW has a higher price point than I'd like, but it is very nice. The breakfast is just fine, staff are friendly and responsive to needs. There is an indoor pool and a small, new fitness room. I think this BW is the best of the hotels in the area near I-90 in Ellensburg. You can walk up the main drag for food, libations, etc. You can even walk up to the Central WA University campus if you want.

"Very VERY Clean!!"

5
30/08/2018

For the price and location- you can't lose. I stayed at a hotel in a similar location, and it was awful. Best Western was so clean, and the counter/staff was so helpful- they even helped me sign up for the rewards program so that I could receive the $20 off promotion. I would recommend this hotel to anyone who wants a clean, fresh start to their morning following their night stay.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Roxanne, Nothing is better than hearing from happy guests, and we're thrilled to see that we were able to provide you with the experience that you deserve! We're pleased to learn that you enjoyed our clean facilities and helpful staff. That's great that we were able to help you sign up for the rewards program too! We're grateful for your business and would be excited to serve you again here at Best Western Plus Ellensburg Hotel.

"Best Western in Ellensburg"

4
29/08/2018

If you are traveling this Best Western is right off the highway which makes it easy in the morning. They have a nice breakfast selection. There is a pool. The beds are comfy. I like the friendliness of the workers. They try their best to be helpful. Central Washington University is in Ellensburg. It would make a nice stroll. The down area has been revamped and you will find anything you want plus. A nice small town. I would recomend.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you very much for your kind feedback! It is truly a pleasure to know that you enjoyed your time with us here at Best Western Plus Ellensburg Hotel, and appreciated our convenient location, delicious breakfast options, comfortable beds, and friendly staff members. We are also happy to hear that you were able to get out and explore the town! It was a pleasure hosting you, and we wish you all the best in your travels ahead. Come back soon!

"We were trying to get to Cle Elem but the smoke was too terrible"

5
25/08/2018

This is a fabulous motel. The guy at the front desk was super friendly and helpful. The price listed here must be wrong as we got a great deal. We stopped late as we could not drive much longer as the smoke was very bad. The rooms smelled great as there was none of that tacky Frebreeze odor which makes me sick with asthma and migraine. The beds were wonderful and we got a great night's sleep.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Alice, What a wonderful review to read! We are very happy to have been able to provide you with a comfortable and restful stopping place to escape the smoke, and we thank you for taking the time to share your feedback with us. It is a pleasure to know that you appreciated our wonderful beds, helpful staff members, and reasonable rates. Thank you for choosing Best Western Plus Ellensburg Hotel, and we hope to be able to serve you again soon!

"Great stay!"

5
16/08/2018

This is honestly one of the better hotels I've stayed at this year. Everything from the person at check-in to the cleanliness of the grounds to the attention to detail in my room was top notch. Even the breakfast room was spotless and well stocked. I never knew you could get this type of experience at what I thought was a "lower end chain hotel". My opinion is certainly changed!!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Your compliments are greatly appreciated! It is fantastic to hear that our sparkling clean property and friendly team members exceeded your expectations and made this one of your best hotel stays this year. Should your travels bring you back to the area, we hope you will choose Best Western Plus Ellensburg Hotel.

"Heading Home"

4
12/08/2018

Nice facilities, quiet location for Ellensburg. Good service, breakfast should be extended to 10 AM. KONNB s,mlJJSA..A'L['AC,AD.MALSDJLajsldn/qw.,;island.a,mDS;LJkhdsamAWD/Kaljsdkjahf';;lsjclahDFLKJ;asjdkahDF

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for choosing to be a valued guest with us during your trip home. We're happy to see that you enjoyed our welcoming facilities, quiet location, and helpful service. We're sorry that our breakfast hours ended earlier than you would have preferred, but hope you still got to enjoy a tasty meal with us. From all of us here at Best Western Plus Ellensburg Hotel, we appreciate your business and wish you nothing but the best.

"Highly Reccomend!"

4
11/08/2018

Our rating of this BW is positive with one caveat: the smokers need to be moved farther away from the rear entrance. Having to walk through the cloud of smoke to get to the handicap room near the rear entrance was not acceptable.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
It's such an honor to have your recommendation! We're pleased that you enjoyed your stay at Best Western Plus Ellensburg Hotel, and we appreciate your constructive feedback regarding the placement of our smoking area. We apologize for the inconvenience, and your suggestion has been noted. Thank you for taking the time to write us about your stay, and we hope you'll enjoy the next one even more!

"Spa quality room without the price"

5
06/08/2018

Seriously. Very clean, very comfortable, plenty of towels, and the facility was lovely. I was en route from one of the top 20 spas in the nation, and this room experience was better. Breakfast was average but diverse, and it was easy access for cars but would require a drive into the downtown core.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for stopping in with us! We are happy to see that our comfortable and relaxing accommodations were a highlight of your trip. Your review is a tremendous reflection on the hard work of our dedicated team members. We believe in providing the very best for every guest. Should your travels bring you back to town, we would love to show you all there is to love about the area.

"Would stay here again"

4
24/07/2018

Very clean & pet friendly. Room was nice and bed was comfortable. Only drawbacks were a very slow draining shower & the trains blowing their horn multiple times while going by in the middle of the night.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We appreciate you taking a few moments to leave us with some feedback on your stay. It's great to hear that you enjoyed our clean, comfortable facilities and that being pet-friendly was a highlight of your visit. Our maintenance team has been notified of your concern with the drain so that we may get that resolved quickly for our future guests. We're excited to hear that you'd join us again, and we look forward to providing you an even better stay when you return.

"good place"

4
19/07/2018

I really like this place I stay there often when I visit my son who attends CWU. My room is always clean and the guy at the check in counter is phenomenal! He is always welcome to my special requests or accommodations and he is very helpful with his knowledge of the area. The evening cookies are a special treat the only suggestion I would give is to provide milk with the cookies!! The pool and hot tub are well kept and enjoyable. I would recommend this motel over others in the area, I have stayed at each of them.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We're proud to include you among our returning guests. It's great to know that our amazing staff and clean, inviting rooms keep you coming back to see us. Thank you for your compliments on our evening snack and for the suggestions to make it even better. We'll keep it in mind and we look forward to your next visit.

"Clean, Quiet and Safe plus a nice staff!"

5
18/07/2018

This is a recently updated, clean, quiet location in Ellensburg. Easy access from and to I-90 and the freshly baked cookies are a very nice touch. The front desk staff were super friendly and helpful.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Patricia, Thank you for taking the time to leave some feedback on your five-star stay here at the Best Western Plus Ellensburg Hotel. Providing clean, comfortable, and convenient accommodations is always our primary goal, so we were delighted to learn that we accomplished all three during your visit. We can't wait to share your kind words with our staff, and we look forward to seeing you soon.

"Expect Satisfaction"

5
17/07/2018

Front desk employees are knowledgeable of the area ,friendly and if you have previously stayed there - remember you. Special mention for Dave Spring, Cameron, David Snyder, James at Front Desk and also Elizabeth (kitchen and Housekeeping) Tammy (Housekeeping) great team.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Bill, Wow! You have blown us away with your terrific review and have made our day to know that you had such wonderful interactions with our team. We will certainly pass on your kind words to everyone, and we know it will bring a smile to their faces. Please make sure that you come back to see us next time you're in town!

"great family time"

5
16/07/2018

Every one on staff was friendly and helpful. We enjoyed visiting with the lady setting up breakfast. Our room was clean and so was the hotel. Our grandkids felt at home and loved the pool. We enjoyed meeting people from other states.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
What a wonderful review of Best Western Plus Ellensburg Hotel! We're happy our attentive assistance and meeting other friendly guests made you feel at home here. We also loved reading that your grandkids enjoyed our refreshing pool. It's great to hear that your accommodations were clean as well. Thanks so much for your warm compliments and we hope you'll come back soon.

"Clean, courteous staff and comfy room"

5
03/07/2018

Great customer service by employees on site. Room was ready early as requested and was stocked full of exactly what we needed. Great location and easy on-off highway access. We would recommend this location.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Our goal is to impress everyone who stays at Best Western Plus Ellensburg Hotel, so it's gratifying to know we succeeded with you. It was our pleasure to ensure you had everything you needed for a perfect visit and we're glad our location was convenient for your trip. The next time you're in the area, we welcome you to stay with us again.

"The Good, The Bad and The Ugly"

5
27/06/2018

The Good: Very clean room, clean hotel, quiet and nice bed. Breakfast was decent with sausage, scrambled eggs, breads and toaster, yogurts, some fruit and cereals. The bad: Just a couple of minor gripes; the remote was slow to change channels and you had to keep an eye on one side of the toaster or it burned your toast. The ugly: My burnt toast.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Paul, Thank you very much for choosing to stay with us here at Best Western Plus Ellensburg Hotel. We are delighted to know that you appreciated our clean facilities, quiet atmosphere, and hearty breakfast. We apologize if you were troubled by our TV remote and toaster. We will take a look at the toaster and address any issues. We appreciate your feedback, and we hope to have the pleasure of hosting you again soon!

"VERY DISGUSTED!"

1
26/06/2018

My husband and I made reservations for August 26. Due to a traveling problem, we changed it to the 25 instead and cancelled the night of the 26th immediately! We were assured that it would show up on our credit card within two weeks. Unfortunately for us, the hotel would not give us credit for the cancellation on the 26th, and we were charged $153.00 for that night even though we did not stay there!! We have talked to the hotel several times and have asked our credit card company to refute the charges. This situation has really soured our opinion of this Best Western. We feel like a competent manager would have checked into this matter and contacted us. Be aware of a scamming hotel if you stay there! Vicki Allen

Kim R, Regional Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Vicki, I am so very sorry that this situation presented itself. The manager that was at the hotel is no longer with us and I did not hear about this particular incident. I am more than happy to discuss this with you if you have the time and patience to review this with me. I do not have any contact information for you in the reservation that was charged, nor can I find anything for the stay on the 26th. I would consider it a privilege to be able to review the situation with you in greater detail. Please do accept my most sincerest of apologies for the miss-handling of this particular instance. Please do know that this was not a good representation of our hotel OR Best Western hotels as a whole. I can be reached at the hotel 509-925-4244, please just ask for me.

"So so Hotel"

3
24/06/2018

Room was nice except bath mat was ripped. It looked like a rag bag member. Was surprised because BW Plus is usually a primo place to stay. Room very nice. Did not like price. Have stayed at other BW Plus properties and this one was very high. Would not stay here again die to excessive cost.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Mary, Your feedback is welcome and appreciated, and we thank you for your comments. We strive to provide our guests with the comfortable facilities and excellent value that they expect, and we apologize that we were unable to do so for you. We price our accommodations competitively with other hotels in our area, and we will take your comments into consideration regarding this. Once again, thank you for sharing your feedback, and we wish you all the best in your journies ahead.

"Great place to stay"

5
17/06/2018

The service was excellent. The room was very clean and the breakfast was very good. Lots of breakfast options available. Don't rely on your GPS to get you there. Apparently I'm not the only one sent on a wild goose chase.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Sondra, Our team is thrilled to hear about your great stay at Best Western Plus Ellensburg Hotel. It is fantastic to know that our clean rooms, warm hospitality, and tasty breakfast offerings stood out to you. We are sorry if you had any difficulty finding our property. For future reference, please don't hesitate to call our front desk team, and we can help guide you here. Thanks again for your review. We can't wait for your next visit!

"Pure comfort!"

4
15/06/2018

One of the most comfortable beds I've ever slept in. Suite was beautiful. Quiet and clean. Great clean breakfast room with cheerful attendant and great food. Efficient front desk personnel. Wish I had time for a longer stay.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
It's always a pleasure hearing from our guests. We're delighted our comfortable beds afforded you a restful night sleep and that our clean, quiet rooms were exactly what you were looking for. Our staff was happy to provide you with prompt, friendly service. We look forward to seeing you again soon.

"Great safe place to stay!"

4
14/06/2018

BW Ellensburg provides great rates for our regional team and co-workers who regularly come to town. This is a clean hotel with very nice staff. It's also conveniently located next to the Roadhouse and other eating establishments.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Tami, From all of us here at Best Western Plus Ellensburg we are delighted to be able to provide consistently clean, comfortable, safe, and convenient accommodations for your workforce. Our staff works hard to provide for the needs of our guests, and we appreciate your kind feedback tremendously. Thank you for your kind words, and we look forward to serving you soon!

"Vacation"

5
14/06/2018

The hotel is the most comfortable place to stay and great breakfast. The location is close to family so it is very convenient. The staff is always friendly and very helpful. The rooms were very comfortable for us and the children.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Judy, Thank you for choosing Best Western Plus Ellensburg for your recent visit to the area. We are happy to hear that you and your family appreciated our friendly staff members and found our rooms to be comfortable. Having a good breakfast is a must when traveling with kids, and we are glad to have been able to provide this for you. Thank you for sharing your feedback, and we hope to have the pleasure of hosting you and your family again soon!

"Graduation 2018"

5
12/06/2018

The staff was wonderful! And the rooms were very very clean! I will defiantly be back. I enjoyed having a free breakfast in the morning and I liked the fact that lots of the amenities were open 24 hours!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thanks for letting us be part of the special occasion, we hope the graduation weekend was fun and memorable. We're pleased to receive your encouraging comments about our wonderful staff; quality service is very important to us. Also, it's great to hear that our rooms met your standards of cleanliness. We're grateful to know that you'll be back for another visit, we're already excited to host you again here at Best Western Plus Ellensburg Hotel.

"Just OK, especially for the price per night."

3
11/06/2018

I like the Holiday Inn Express a whole lot better. This hotel needs some upgrades, paint & has a small dining space. Not great great for the price they charge, and they charge higher depending upon supply and demand. :(

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Vicky, Our team appreciates your candor. Thank you for your insight about aspects of the property that you feel need updating. Our team is always looking for ways to improve the guest experience. In regards to our rates, we feel that they are on par with similar properties in the area and reflect the value provided by a stay here. As is common in this industry, our rates fluctuate depending on many factors. Things like special events or busier seasons can have an impact, so please feel free to reach out to us if you would like more information on this or to find out when our lowest rates are available. We hope we will have the chance to welcome you back again!

"One of the best!"

5
08/06/2018

The place to stay when you're in Ellensburg! They have great beds, friendly staff and a great breakfast! Oh and did I forget to mention the warm cookies when you come back in the evening. It is always my first choice!

"Another Great Stay in Ellensburg"

5
07/06/2018

Once again we had a great stay. Tim and David are fantastic and always willing to go the extra mile for us. We almost always need late checkout due to the nature of our trip and they have never failed

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Rick, We are delighted to hear you had another wonderful stay with us at Best Western Plus Ellensburg Hotel. We all truly appreciate your continued patronage, and the best compliment we receive is when our guests come back to stay with us time and time again. We will let Tim and David know how much you appreciated their accommodating service and look forward to seeing you again on your next visit!

"Nice, Big and New Rooms"

5
06/06/2018

The room was nice and big and seemed to be updated. No complaints from me. I would stay here again if something in the area came up for us to come check out. The pool was nice to have for the kids too.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Thomas, We are glad to know that you enjoyed our spacious and comfortable rooms here at Best Western Plus Ellensburg. We love being able to provide families with a fun and relaxing place to stay, and we appreciate your kind feedback Thank you for sharing your feedback, and we hope to see you again soon!

"TOP CLASS ACCOMMODATIONS"

5
05/06/2018

Clean and neat and very comfortable bed. Service was pleasant. We called to see if any rooms were available as it was late in the day and were happy to receive a positive answer! We were welcomed, weary travelers!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Barbara, Welcoming faces and a comfortable room are a sight for sore eyes after a long day on the road, and we are happy to have been able to provide you with both. We take great pleasure in doing our best to ensure that our guests are as comfortable as possible, and we are happy to know that you enjoyed your time with us here at Best Western Plus Ellensburg. Thank you for sharing your feedback, and we hope to be able to see you again soon!

"A reprieve from the wind"

5
27/05/2018

It was a very nice surprise how well put together this hotel was. The bed was comfy and the couch was as well. The shower was made for tall people with shampoo and extras that were top notch. The breakfast was good with many choices. I just wish that the open hours were a bit later during the week. We liked it so much we stayed on our way home was well.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Melinda, We're delighted you enjoyed your stay at Best Western Plus Ellensburg Hotel. It's great to hear that our comfortable, spacious accommodations provided you the restful experience you were looking for and that our variety of breakfast options was to your liking. Thank you for your suggestion about extending the breakfast hours. We'll consider it in the future, and we look forward to seeing you again the next time you're in the area.

"Charged me TWICE!!"

1
27/05/2018

The stay was fine. There were no problems during the stay. However, I just discovered that they charged me on two different cards! I even explicitly asked if this was going to happen paying with another card and was assured it would not!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Please accept our apologies for any confusion with your bill. If you'll contact us directly, we'd be happy to discuss it further. As the rest of your stay was comfortable, we hope you'll come see us again should you be back in town.

"Affordable Family Hotel"

5
25/05/2018

Best Western has a standard that seems to be in place in all their Dogs are allowed in the room. yet the the room is very clean and their is no odor. I usually travel with my daughter and grandson . Best Western is our first choice . The hotel in Ellensburg is small yet has everything you need for a comfortable stay.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Judy, Our team at Best Western Plus Ellensburg Hotel very much appreciates the five-star review and chance to host you and your family. We strive to offer excellent accommodations to all guests, both humans and their pet friends alike and appreciate the opportunity to serve as your welcoming home on the road. Please do come back soon for another pleasant, affordable stay.

"Back Again"

5
24/05/2018

It has been a few months since our last stay here - were pleased to return to this location. Always clean surroundings and friendly staff. Location keeps you close to town and freeway access while still being off the beaten track.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Returning guests pay us the highest compliment, and we are thrilled to know that you enjoyed your stay with us this during this recent visit. We love being able to provide our guests with a convenient yet relaxing location, and we are happy that you appreciated this aspect. We'll also let the staff know how much you enjoyed your recent stay, they'll be thrilled. Thank you very much for sharing your thoughts, and we look forward to your next visit with us here at Best Western Plus Ellensburg Hotel.

"Best Western-Plus in Ellensburg WA"

5
23/05/2018

This hotel has it all: good location in terms of access to the town and the highway, fitness center and pool, REALLY comfortable room, kind and competent staff, clean and pleasant 'dining area' with afternoon cookies and fresh fruit and teas, in addition to the breakfast. It was not inexpensive, but very good value for the price.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Diane, We're delighted you enjoyed your stay at Best Western Plus Ellensburg Hotel. It's lovely to hear that our location was ideal for your visit and that our onsite fitness center and pool added to your comfort. Thank you for sharing how much you appreciated the afternoon snacks and variety of breakfast options. Our friendly staff will also be happy you appreciated their efforts to make you feel at home. The next time you're looking for an affordable, welcoming place to stay in the area, please come see us again.

"Wonderful!"

5
20/05/2018

This is my favorite place to stay when I come into town for a music competition at the University. It is the perfect location. Just a few minutes drive to the University. There are stores, restaurants and fast food very close. The beds are comfortable, and the staff is always helpful. I'd like to give an extra shout out to David. I had arranged my reservation through Hotels.com. Unfortunately, when I needed to cancel the first night, Hotels.com was having trouble doing that without cancelling the 2nd night as well. The hotel was completely sold out, so the concern was if they cancelled both nights, they wouldn't be able to put me back in for the 2nd night. After David spoke to the Hotels.com agent on the phone, he was able to fix the reservation without me losing the 2nd night. I really appreciated his help, and was glad to meet him at the front desk when I arrived. It was nice to thank him in person!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Debra, We're thrilled to be your favorite place to stay here in the area! Our team works hard to create an experience worth coming back for and your feedback means the world to us. It is awesome to hear that David could so well demonstrate the spirit of dedicated service that we value here at Best Western Plus Ellensburg Hotel. Thank you for your personal recognition. We look forward to serving you again!

"Receptionists"

5
18/05/2018

Our room was very clean and spacious and the receptionist, David, was efficient, helpful and has a wonderful sense of humor which he shared with our group of five old friends - we decided he deserved a raise. The young woman also at the front desk was very nice too and joined in with our frivolity.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Joan, Reading your review has brightened our day. We are thrilled to hear that our friendly team members were able to assist you during your stay and make you laugh too! David is definitely an all-star. Our team is also happy to know that you enjoyed our clean and comfortable rooms. It would be our great pleasure to host your group anytime you are in the area!

"NICE STAY"

5
17/05/2018

Nice stay. Staff was accommodating and helpful. We had fresh cooking peanut butter cookies waiting for our return from dinner. Had a splendid time joking with the person at the desk at our arrival. We had met him before and remembered him from a previous visit. Nice to see staff staying. Must mean something. Hope he gets a RAISE!! My friends and I come every year to make accommodation to be at the Yakima River over Labor day. We will return next year.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We loved having you! Thank you for paying us the honor of a return visit and personally recognizing some of our team members. We love to see familiar faces and are happy that you had such a great experience. Everyone here at Best Western Plus Ellensburg Hotel looks forward to your next stay!

"Best option in Ellensburg"

4
16/05/2018

It's a good spot for an overnight. All the amenities you'd expect from a Best Western are on hand. Breakfast options included almond milk, a first in my experience. No restaurant or bar on the premises.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
How wonderful to hear that you consider us the best place to stay in the area! We're thrilled you had everything you needed for a comfortable visit and that the inclusion of almond milk at breakfast made you stay even more pleasant. It's unfortunate you'd have liked an on-site dining option, but our staff is always happy to suggest places nearby. If your adventures bring you back to the area, please come see us again.

"Great stay!"

5
15/05/2018

Rooms are spacious and very clean. Staff is always helpful and wonderful! We did not eat breakfast there this time, but there is a good assortment of options. We always stay at this hotel when we are in Ellensburg.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Danielle, We're proud to include you among our frequent guests. It's great to hear that our clean, spacious rooms and kind, helpful staff keep you coming back to Best Western Plus Ellensburg Hotel. We look forward to your next visit.

"Beautiful and Clean Hotel"

4
14/05/2018

Our room was huge and very comfy. The staff was super friendly and helpful explaining the amenities and suggesting great restaurants when we asked for recommendations. Such a nice touch that coffee/juice and fruit was always available and there were fresh cookies available at check-in. Breakfast in the morning was perfect with lots of variety to please everyone. Very nice hotel---just seemed quite a bit overpriced. Not sure if it was because it was family weekend at the nearby university and many hotels were booked including this one but the price was definitely high.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Guest feedback is always welcome and appreciated, and we are delighted to hear that you enjoyed your stay with us here at Best Western Plus Ellensburg Hotel. Our staff works hard to ensure the cleanliness of our facilities, and we are glad that you enjoyed their efforts. Sometimes it is the little things in life that go a long way, and it is nice to know that you appreciated our coffee, juice, and fruit offerings. We always strive to provide full value for each of our guests, and we apologize that you found the price to be a bit on the high side during the busy weekend. Thank you very much for providing your constructive and kind feedback, and we hope to be able to serve you again in the future!

"Our Second Stay"

5
11/05/2018

Staff always please, polite, professional, friendly and courteous. We stay in pet friendly room as we have a 15 year old toy poodle (Sammy), and the room has never smelled of animal odor. David P., and Anna made us feel welcome, as they also did Sammy by petting him and talking to him (he loved the attention). David P also provided an excellent recommendation for dinner in downtown Ellensburg

"Very comfortable and quiet"

5
07/05/2018

Really soft bed. Loved it! Huge room. We chose this hotel because we love Best Western. It never fails and breakfast was amazing. All my favorites. We only slept but the surrounding area has lots to offer.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
How wonderful to hear that our tasty breakfast selection included all your favorite items. We're glad our soft beds and spacious rooms provided you the ideal place to rest and that your overall stay was pleasant. The next time you're in the area, please come stay at Best Western Plus Ellensburg Hotel again.

"Always a great stay"

5
07/05/2018

I had another great stay. The room is always quiet and clean. In addition, the staff was very friendly and I had a fast check in and out. Without doubt, I am definitely coming back to this hotel next time I am in town.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We are glad that you depend on us here at Best Western Plus Ellensburg Hotel for a quiet, clean and comfortable room whenever you visit the area. It makes us proud to know that you like our team's friendly and helpful service. It is terrific that you are already planning to stay with again. Come back soon!

"Best best western so far"

5
04/05/2018

I have stayed in a lot of best westerns in several countries. This one just jumped to top of the list. Not only is it very clean, it has a slightly higher level of classiness that puts it above the usual Best Western. Excellent breakfast, and nice staff. I would stay there again in a heartbeat.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Wow, thanks so much for your kind words, we're thrilled to hear about your positive experience with us. We understand how important it is to provide clean facilities and friendly service, and it's great to know that we were able to meet your expectations in those areas. We're also happy to hear that you enjoyed our excellent breakfast. Thanks for letting us know that you'd stay with us again in a heartbeat, we would be thrilled to be your host again at Best Western Plus Ellensburg Hotel.

"Great Customer Service"

5
04/05/2018

David at the front desk was very helpful and courteous. We had 2 Boston Terriers with us so had a pet friendly room. The room was clean and very comfortable. Coffee was available around the clock in the breakfast room and hot breakfast was good. Would definitely stay again .

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for your wonderful, detailed review of your stay. From our well-appointed accommodations to our fabulous staff members, we strive to offer our guests the ultimate visit and we are thrilled that was what you experienced! David will be delighted to know his service was appreciated. We hope to welcome you back the next time you're in the area. Come back soon!

"Great staff"

5
29/04/2018

The staff were exceptionally friendly and ask if they could help up at every encounter even the maintenance and housekeeping staff. Breakfast was better than normal and handled most efficiently. Motel is easily accessible from I-90 with several fast food and an excellent steak house on the same block.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Your kind compliments make our day! We're glad to have been of help during your stay, and we're happy to hear that you especially enjoyed our delicious breakfast. Thank you for your encouraging review, and please come again soon!

"King Bed Suite"

3
23/04/2018

The front desk man was fantastic. However, our sleep was disturbed several times on both nights by the extremely loud sprinkler room machinery in the room beside us. The sudden noises severely and negatively impacted our sleep. Also, the bathtub drain backed up, filling the tub with crud during a shower, and was slow to drain.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Andrew, We appreciate your feedback as it helps us improve for future visits. It's great to hear that you felt welcome upon arrival, however, we're sorry for any noise disturbance during your sleep. Our staff would be happy to provide you a room away from the sprinkler machinery upon request. Please also accept our apologies for any issues with the bathtub drain. We'll ask our maintenance staff to take a look at it and would have been happy to do so while you were here had we known at the time. Should your adventures bring you back to the area, we hope you'll consider staying with us again.

"Always clean and welcome"

5
20/04/2018

The room is clean-nice area to get computer work done. Breakfast was okay; omelettes with some toppings. There is a restaurant close by. The lobby has fresh cookies, cider or other arm drinks. Staff are great.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Loribee, What a wonderful five-star review, thank you! We're delighted that we were able to provide you with such an enjoyable stay and all the necessities required for a successful visit such as clean accommodations, special touches, and a friendly staff. On behalf of our team at Best Western Plus Ellensburg Hotel, thank you for taking the time to share your kind comments, and we hope that you'll visit again the next time you're in the area.

"Regular & Repeat Customer"

5
18/04/2018

It is always a great experience. I stay here often for business and appreciate the friendly service and recognition when I come to check in. The front desk staff as well as other staff are very accommodating and helpful.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Ande, We're proud to include you among our frequent guests. Our friendly staff enjoys getting to know our regular visitors and will be so pleased you appreciate their personal attention. We look forward to your next stay at Best Western Plus Ellensburg Hotel.

"Best Western Ellensburg Washington"

4
17/04/2018

Modern hotel with updated decor. Rather friendly service. Overall a good value. Convenient location. I have stayed multiple times. One of the nicer places in town to stay. Hoping more BW move towards this design.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
It is a joy to see your familiar face and we are so grateful for your repeat visits! Thank you so much for highlighting our fresh, updated accommodations and our dedicated service team. We are honored to be an example of modern hospitality and we look forward to continuing to exceed your expectations. Come back soon!

"Comfy hotel"

4
15/04/2018

David check us in and graciously accommodate my request. He went out of his way to make sure we had a great stay, room was clean and quiet. Nice, clean and comfortable place to stay. Bed was comfortable and the breakfast buffet has a lot to choose from and was good.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We're thrilled to know that we were able to provide you with an excellent experience and love reading that you enjoyed your time here. We do our best to deliver great quality service for all who visit and appreciate your kind feedback. It's also nice to see that you found our rooms to be clean and comfortable, and we're glad that you enjoyed our excellent breakfast buffet. In addition, we thank you for letting us know about your positive experience at check-in. We'd love to have you back anytime you're in the area, thanks for being a valued guest at Best Western Pluss Ellensburg Hotel.

"Wow something different"

5
15/04/2018

The rooms are newly renovated; the pool was beautiful; the breakfast had all kinds of slighly extra things - like fruit for waffles/diced ham, onions and cheese to put on the scrambled eggs. Staff was wonderful and quite helpful.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Donna, What a wonderful review to read, thank you! It's always such a delight to hear when our guests have had a positive experience with us. We're glad that you appreciated our newly renovated accommodations, as well as enjoyed our great pool. We're also pleased that you had the opportunity to try our delicious and varied breakfast menu and omelet station and received such friendly and efficient service from our team. We look forward to sharing your encouraging words with them. On behalf of us all at Best Western Plus Ellensburg Hotel, thank you for taking the time to share your kind comments, and we hope that you'll come back and see us again soon.

"Sweet Stay at a Nice Hotel"

5
11/04/2018

My family and I stayed the weekend to watch my nephew's rugby team play against BYU. We really enjoyed the wonderful hospitality, the nice pool and hot tub and the tasty cookies. The front desk staff and our housekeeper were delightful.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Your outstanding review of Best Western Plus Ellensburg Hotel made our day! Our team will be excited to be commended for providing you with warm, welcoming service, with special thanks to our front desk attendants and your housekeeper. We're also happy you enjoyed our great amenities as well. Your kind praise means so much to us. We hope you had fun at your nephew's rugby game and we'd love to host you again.

"Great Hotel with great breakfast"

5
09/04/2018

Its a good deal for what you get and so convenient to have breakfast ready for you when you need it. There is always a good variety of foods including biscuits and gravy! The beds are SUPER comfy!! We slept really well!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Stephanie, Our goal at Best Western Plus Ellensburg Hotel is to impress all our guests so we're thrilled to know we succeeded with you. It's great to hear that our delicious breakfast selection was to your liking and that you slept well. We look forward to seeing you again the next time you're in town.

"Lovely service, but..."

4
05/04/2018

Our check in was smooth. The rooms were clean and comfortable. Freshly baked complimentary cookies left the lobby smelling wonderful and gave the kids a contented smile... but we were shocked to discover that David Paul at the front desk was responsible for every aspect of our stay and comfort from baking those cookies, to fixing refrigerators, replenishing pool towels, handling the phones, and well... everything. It must be said while at moments very busy and multitasking he maintained a welcoming demeanor and friendly smile. While he was handling everything well enough, it sure seems like a job for two.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Nikki, Thank you for taking the time to tell us about your stay, and we appreciate the kind words. We are so glad that you felt comfortable in your room and hope that it led to a good night's sleep. We are glad that the kids enjoyed the cookies as well! We also hear your concerns about staffing, and we can assure you that we will discuss this to come to the best resolution for everyone involved. Thank you again for the feedback, and we hope that you will stay with us again in the future.

"buisness traveler"

5
05/04/2018

Very clean and friendly staff, it is located off the highway so there is no truck traffic noise which is important as other hotels are near highway. Got free upgrade due to rewards membership. One of the nicest Best Westerns I have stayed at. Very good restaurant within walking distance.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
It's wonderful to hear that Best Western Plus Ellensburg Hotel is one of the best in the brand! We're delighted our quiet location provided you the perfect place to rest. Our friendly staff was happy to upgrade your room and will be so pleased you felt welcome throughout your visit. Should your travels bring you back to town, we'd be honored to host you again.

"Easter Vacation"

4
05/04/2018

The hotel is easily located in Ellensburg and is close to the college campus as well as grocery and retail stores. Clean and quiet with a pool for the kids and a great breakfast bar available each morning.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Chris, The insight into your recent experience at Best Western Plus Ellensburg Hotel is appreciated. We are glad you were satisfied with your stay, and that our location and delicious breakfast options met your needs. We're also delighted your children found time to play and swim in our pool. It is our hope you and your family made wonderful memories while with us. Please join us again the next time you are in our area.

"Great service"

5
04/04/2018

We stayed here while our house was getting carpets cleaned. The general manager Kim was great to deal with. The front desk receptionist David was equally as great to deal with. He recommended a local restaurant and even provided a 10% off coupon. He was also very kids friendly. Rooms were clean, pool and hot tub were relaxing.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Daniel, We are extremely excited that you chose the Best Western Plus Ellensburg Hotel for your stay while your carpets were getting clean. Kim and David are a great part of our amazing team, and they will be honored to read that you named them specifically in providing you with excellent service. We are also glad that you were able to enjoy some of our awesome amenities like our pool and hot tub as well as enjoy resting in our nice, clean rooms. We hope to have you return soon.

"Best in Ellensburg"

5
03/04/2018

Beautiful area, great view of mountains. You can drive South towards Yakima and enjoy the scenery along the Yakima River. Hotel sits in the middle of Ellensburg with anything you want to eat. Will look forward to going back.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Daniel, What a delighted review to read! We are thrilled our location made exploring the area fun and convenient and that you enjoyed our picturesque mountain views. There are many local dining and shopping options around and it sounds like you were able to get a taste of it too! Thank you for sharing your wonderful five-star review and we hope to welcome you back soon. Safe travels!

"breakfast"

4
29/03/2018

I just wonder why the breakfast was so skimpy. We stayed at two other BW and were served a far better meal. One had real cutlery and choices of bacon, two kinds of sausage, better eggs and potatoes. Plus, they didn't charge us $35.00 more than your motel. I am under the impression that you are over charging for you rooms and are serving an inferior meal. The room was fine and the service was very good but you really should spruce up that breakfast. compared to other BW's we have stayed in I would rate it on a scale of 1to 10 a 3.

"Just what we needed"

5
05/03/2018

I ended up getting stuck in Ellensburg by myself with my 3 small children after the pass closed. Not an ideal situation, but this hotel made it a little easier. The man at the front desk was so kind and helpful. I can't say enough good things about him. I wish I would have paid more attention to his name, but again, was a little overwhelmed at check in. The pool and hot tub were great, especially for the kids. I would have preferred the pool to be a little warmer though. The room was just what I expected with plenty of room for us. The beds were SUPER comfy. Breakfast was perfect too. I really enjoyed my stay overall, despite the circumstances, and would definitely stay there again.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
What a wonderful review to read! Thank you very much for taking the time to leave us your kind feedback. We are happy to hear that you enjoyed yourself, given the circumstances. We are also glad that you found our staff to be very friendly and helpful and we will make sure to let them know they are doing a fantastic job. We enjoyed having you and your family stay with us and would love to see you all again if you find yourself back in the area!

"Always stay here"

5
05/03/2018

We always stay at this property when in Ellensburg on business. It is the best one in our opinion. It is now per friendly which is a bonus as we travel with our working cattle dog. Comfortable, clean, friendly staff.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for always choosing Best Western Plus Ellensburg Hotel when you come to town. We're pleased to hear you approve of our change to our pet policy and that you continue to enjoy our clean, comfortable accommodations and friendly staff. Your feedback is appreciated as we continue to measure our service goals and we hope to welcome you back again soon. Safe travels!

"comfy beds and big room!"

4
03/03/2018

We loved the beds and all the space you get in the two queen room. We were on the top floor facing the main street and it was nice and quiet. Check in was easy and staff were super helpful finding a place to eat. We ended up walking to the restaurant right across the parking lot for dinner. Front desk gave us a coupon for 10%. Breakfast wasn't great at this hotel. The eggs were downright inedible and the chunks of ham served with breakfast were kind of full of grizzle. But the hotel was convenient to Central Washington University which we were visiting and the room was lovely. I would stay her again and perhaps just have yogurt or a bagel.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
It was a pleasure to serve you here at Best Western Plus Ellensburg Hotel. Thank you for your friendly review! It means so much to us to know that our helpful service allowed you to make the most of your visit with us. As you noted, our location is perfect for the University as well! Although our breakfast was not quite up to the standards that you preferred, we do hope that you could still get off to a strong start to the day. We look forward to your next visit.

"The best Best Western I have stayed at"

5
03/03/2018

Our family went for a little weekend getaway. We really enjoyed the large, clean pool and hot tub. The rooms were clean and nice. Everybody we talked to on the staff was super nice. And breakfast was definitely above what you would expect.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for coming to escape with us. We are honored to be recognized as one of your best hotel experiences! It sounds like our clean, cozy, and well-appointed accommodations were just the respite you needed. Our team thanks you for your review and we look forward to the pleasure of serving you again soon!

"Nice stay"

4
26/02/2018

The gentleman that checked me in was very nice and welcoming. Had a friendly smile that was nice to see when you walked in. The housekeepers also did a good job. Dining area was nice with a decent selection to choose from.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Tracey, Thank you so much for positive review. Knowing you were satisfied with our friendly service and wide variety of breakfast items means everything to us. We strive to provide a positive experience for all of our guests and hearing we delivered that for you is a great feeling. Our team looks forward to welcoming you back to Best Western Plus Ellensburg Hotel.

"Most excellent"

5
25/02/2018

It's really nice especially for E-burg. And I like Ellensburg. David at the front counter is a gas. Nothing but helpful staff everywhere. Hot tub hot in the pool is warm. Breakfast ain't that bad either. Definitely recommend if you need to stay in Ellensburg. Plus there's great food all around Ellensburg and Central Washington University.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Ross, At Best Western Plus Ellensburg Hotel, our goal is to impress all our guests so we're thrilled we accomplished this during your stay. It's so nice to know that you enjoyed your interactions with our friendly, helpful staff. David will be especially proud you mentioned him. We're so pleased you had a chance to take advantage of the pool and hot tub and that our breakfast options were to your liking. Thank you for the recommendation! We look forward to seeing you again soon.

"Nice"

4
23/02/2018

We drove up to the door without a reservation and desk clerk most friendly and accommodating. Nice large comfortable room. A good experience. Definitely adds to our comfort with staying at Best Western for 99 % of the time.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Jenny, Thank you so much for staying with us recently at Best Western Plus Ellensburg Hotel! It's great to hear that you were able to enjoy an easy and stress-free check-in even without a reservation and we're proud to have provided you with a convenient place to stay during your travels. We love hearing that you enjoyed a comfortable and relaxing room and that you choose to stay with Best Western as your first choice! Thank you for your loyalty, and we can't wait to have you back to stay with us again soon.

"Nice Stay"

5
16/02/2018

Having never stayed at a Best Western I wasn't sure what I was going to get. I was pleasantly surprised! The room was comfortable and clean. The staff was courteous and friendly. I enjoyed my time in Ellensburg!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Exceeding expectations is what we do best! Thank you for your friendly and encouraging review. Our greatest strength is our team and we are delighted to receive your recognition. We look forward to serving you again at Best Western Plus Ellensburg Hotel.

"Consistently good service and accommodations"

5
10/02/2018

This has been our 6th stay at this hotel. We have been pleased every time with the staff's politeness and visible attempt to be of help. During our last stay, we had with us 2 cakes for a special occasion and when we asked for the favor of having them in the hotel's refrigerator, our request was accommodated without any problems. We asked for a quiet room on the 3rd floor and we got it. After we got home, a message was waiting stating that we forgot something at the hotel. We called back and as it turns out the item was left in a different room by another guest, but the call talks to the staff's integrity. The room and bathroom were always clean and updated, the bed comfortable. We appreciated the microwave and refrigerator. The breakfast selection is very good. There is coffee, tea and fruits available in the afternoon, in addition to delicious cookies. I highly recommend this hotel to anyone who stays in Ellensburg.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Suzanna, Reading your review truly made our day, thank you for sharing! We're delighted to hear that you had such a positive experience with us. It was a pleasure to have you stay once again. Repeat guests are always the biggest compliment! We were glad to be able to assist with the storage of your cakes and that you received such efficient and helpful service from our staff. It's especially rewarding to know that you found our accommodations so quiet and comfortable, as well as had the opportunity to try our delicious breakfasts. On behalf of the team at Best Western Plus Ellensburg Hotel, thank you for your encouraging words, and we look forward to seeing you again.

"Great Staff"

5
09/02/2018

The team at the Best Western Plus Ellensburg could not have been better. The rooms, breakfast etc are what you expect in this level of hotel property. The difference is the people. We stayed there for about a month and got to observe the staff in many situations, they were always professional, courteous and accommodating as they had the ability to be. I wish that I could say the same for all of the guests that I observed

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
At Best Western Plus Ellensburg Hotel, we had a lovely time hosting you over the past month and appreciate the warm compliments about your stay. It's great to know you observed our team doing what they do best: providing accommodating, top-notch customer service and we'll be sure to share your accolades. If you return to the area, we hope you will choose our property again!

"Greatly Enjoyed Our Stay"

5
03/02/2018

Hope to come again! We especially appreciated that David, Tim and the other gentleman at the front desk did their best to make our stay pleasant and allergy friendly! My Husband and I hope to use your hotel as a sort of "second honeymoon" location as we travel in Washington State throughout the coming years! We especially appreciated the affordable rates. While not the cheapest in Ellensburg, the quality of service and lovely rooms was well worth the extra cost. The first night that we stayed was for business purposes. My Husband and I decided to stay a second night to relax and spend time together.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
It absolutely brightens our day to know that we were able to provide you and your husband with such an excellent stay; thank you for sharing your five-star review. We are delighted to read that our high level of customer service and clean, comfortable accommodations warrant you both wanting to return to our property for years to come for relaxing and enjoyable vacations. See you soon!

"this was an excellent place to stay! I will be back the next time I'm in town."

5
02/02/2018

The room was clean, the staff friendly, the breakfast absolutely wonderful with much options available, and the pool open 24 hours a day. I was extremely impressed with the entire place and will recommend this Hotel to anyone. I won't hesitate to book a room here again in the future. It was a great experience. Thank you.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
From our great team to our pristine accommodations and delicious breakfast menu, we aim to impress every guest who chooses Best Western Plus Ellensburg Hotel. We are glad you spent time in our popular pool and left so happy with your time at our property. Please come back for another five-star experience when you can!

"Truly the Best Western"

5
30/01/2018

Really enjoyed our room. After a very long day it was so nice to have a clean, spacious and very quiet room. The bed was super comfortable. Good breakfast as well. Will stay there again. Too tired to use the hot tub and pool.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Roxanne, Thank you for choosing the Best Western Plus Ellensburg Hotel. We are thrilled to read that you had a delightful experience! Our team takes pride in providing clean, spacious, and comfortable accommodations that can help you get the valuable rest you need. It means so much to us to hear that you would visit again and we look forward to it!

"One of the best in Ellensburg"

4
29/01/2018

Good clean and newer hotel. Just put in new carpet and you can smell it; if you know what I mean . Good staff and overall it's in the top 3 places to stay. Just as close as most to cwu. I here they have a great breakfast, but didn't get to enjoy it. Cookies were soft and good at check-in.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We love your wonderful review! Thank you so much for honoring us with your friendly and positive feedback. It is terrific to be recognized as one of the best hotels in the area and we are glad that our recent upgrades made a great impression on you. Come back and see us soon so that you can get a taste of our awesome breakfast! We look forward to hosting you here at the Best Western Plus Ellensburg Hotel.

"They Go The Extra Mile!"

5
25/01/2018

They say it is "all in the details", and this Best Western goes the extra mile to prove it! From nice and easy checkin, David made a great recommendation on a local restaurant for dinner (Ellensburg Pasta). The room look recently remodeled and very clean, with LOTS of power/USB ports! The bed was super comfy, and I had a great nights sleep. The gym is current with great equipment. I Like The PreCor Elliptical. Breakfast was nicer than most hotel buffets. Actual ham chunked up. I would absolutely stay here on my next trip,

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Brad, We couldn't agree more that little things can make a big difference! Our team here at the Best Western Plus Ellensburg Hotel is thrilled that our comfortable, modern, and clean accommodations were perfect for your needs. Amenities like our exceptional breakfast and fitness center help our guests get the most out of their visits. It is music to our ears to hear that you would stay with us again and we look forward to it!

"Business stay"

5
24/01/2018

This is a must stay location. Since there remodel it's amazing. The rooms are amazing the gym is great big pool and hot tub. Breakfast was great, service outstanding. The rooms are very clean well worth the state

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Mike, We take pride in offering all our guests an excellent experience, so we're delighted our remodeling efforts impressed you. Thank you for sharing how much you enjoyed the large pool and hot tub as well as the updated workout area. Our friendly staff will also be glad you appreciated their efforts to make you feel at home. We look forward to hosting you again the next time you're in town.

"Great Accommodations"

5
24/01/2018

Been here many times for business and it is great. Easy access, great breakfast and pool. Far enough away from interstate so it is very quiet. Lots of restaurants nearby. Will definitely stay here again.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We understand that business travel can be hectic and we are thrilled to know that we make your business travel easier. It is our pleasure to provide you with comfortable & quiet accommodations, a convenient location, complimentary breakfast and a nice pool to relax after work. Thank you so much for being a loyal customer and taking a moment to provide your feedback. We can't wait to see you soon!

"Nice Hotel - Easy with Kids"

4
21/01/2018

Stayed here during the Ellensburg Rodeo! Clean rooms. Good service. It did take a long time to check in, but the front staff was friendly and accommodating. Our room wasn't ready when we first arrived even though it was after check in time. I think there was a large room turn around from the previous night and someone called in sick. Shortly after we arrived it was ready and check in was quick.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Selena, Thank you for choosing Best Western Plus Ellensburg Hotel while you attended the Ellensburg Rodeo. We understand that traveling with children can sometimes present a unique set of challenges, so we are happy that we were able to make your experience easy. However, we do regret your delayed check-in time and appreciate your patience and understanding. It would be a pleasure to host you and your family again the next time you are in town.

"Traveling"

5
21/01/2018

Excellent hotel and staff! Great location, nice breakfast and the kids loved the cookies in the evening. There was even hot apple cider too, which was delicious. We will definitely be staying there again!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
It was an honor hosting you and your family during your recent trip. We're so pleased our evening snack and warm beverage helped make your family feel at home. Our staff strives to make all our guests feel welcome and will be glad you valued your interactions with them. Thank you also for sharing how much you enjoyed our tasty breakfast options. We look forward to your next visit to Best Western Plus Ellensburg Hotel.

"Great place to stay in Ellensburg"

5
18/01/2018

Nice room with a free breakfast in the morning. Quiet. Good restaurant right next door. Easy to find from the freeway. Best thing about this place are the people who work there. Very friendly staff from the front desk to the breakfast area.

"Great stay!"

5
16/01/2018

Our room was very comfortable and very clean! Since our last stay the room had been redecorated and it was very nice. The front desk personnel were friendly and helpful! Overall a great stay. We will be back!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Becky, We love seeing familiar faces so thank you for returning to the Best Western Plus Ellensburg Hotel for another remarkable stay. We are thrilled you noticed our improvements and are pleased with them. It's also nice to know that you found your room to be clean and our front desk personnel to be friendly and helpful. Our team looks forward to welcoming you back soon!

"A light at the end of a long drive."

4
14/01/2018

It was a great property the decor is modern and comfortable. The Customer service was above and beyond. The night front Desk Gentlemen was so helpful. The bed was great and the room was very comfortable!

DavidG-GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for taking the time to write your kind review about the Front Desk associate and the property accouterments. We appreciate your patronage and look forward to seeing you again.

"Great Stay"

4
14/01/2018

Very nice in all ways other than shower was very chintzy. Hardly enough water to wet your hair. Clean, comfy, everything worked, friendly staff. We didn't eat breakfast here, so cannot comment on that. Would definitely stay here again.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Jeannine, Thanks so much for letting us know that you were so impressed with your stay. However, we are sorry that there was an issue with the water pressure in your shower. Please know that we always have a member of our team available to address any maintenance issues during your stay. It is excellent that, despite the water pressure, you enjoyed our accommodations and a comfy visit, and would like to return for another stay with us at Best Western Plus Ellensburg Hotel! We look forward it!

"Great Value"

4
13/01/2018

The property is clean and attractive. The rooms are large with refrigerator, microwave, coffee maker. When we checked-in there were free cookies at the front desk and hot apple cider in the "breakfast" room. Breakfast is included. There were scrambled eggs, bacon, biscuits and gravy, waffles and cold cereals. The staff is friendly and helpful.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Linda, We are delighted that you enjoyed your stay with us. It is terrific to know that you found your room clean and comfy. It is also great to hear that you appreciated the fresh cookies and apple cider when you arrived and that you liked your delicious breakfast. The next time you visit the area we hope you stay with us again.

"E'burg's Gem"

5
02/01/2018

We stopped at another inn but the attendant was so slow, we left and found the Best Western tucked off the main road in a quiet part of town. I knew we should have looked for a Best Western first because the service is always good and the rooms clean. We were tired from a long time away from home and a long drive, the young lady at the desk saved a room for me while I went back to the gas station to get my husband who was driving a rental truck. She was compassionate and warm, just what I needed. We arrived back at the inn and everything was ready for me to sign. Our room was Best Western fresh and the breakfast was Best Western delicious. The breakfast room is open for refreshments when you want something to drink even when there is a birthday party in the room. This was an amazing place to stay.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Donna, We thank you for your loyalty to the Best Western brand and were delighted to have you stay with us. Hearing that you were able to rest and relax after a long journey in one of our clean and comfortable rooms makes us smile. It is terrific that you enjoyed your tasty breakfast and that you found our team to be friendly and helpful. The next time you visit the Ellensburg area we hope you choose us for your lodging needs.

"Ellensburg Best Western Plus"

5
30/12/2017

This hotel was an excellent value. Comfortable, spacious and a friendly staff. In addition to delicious chocolate chip cookies, there was homemade apple cider. Our family enjoyed the pool and exclaimed how it was one of the nicest hotels they had ever stayed in.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you so much for your kind feedback! We're very glad to hear that you enjoyed a cozy and large room along with warm and welcoming customer service. It's great you were able to relax in our pool facilities, and we're so humbled to hear that your family considered our hotel facilities to be one of the best! We hope that your travels will bring you back to the area to stay with us again soon!

"Good as always"

4
28/12/2017

We've been staying here since we dropped out daughter off at Central WA University in Sept '13. Known quantity and good value have worked for us since. The staff have always been pleasant and helpful.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for making the Best Western Plus Ellensburg Hotel your go-to destination here in the area! It is wonderful to read that our friendly, helpful service and affordable rates have made us a value to rely on for your travels. We look forward to sharing more tremendous experiences in the future!

"Christmas Day travel across WA"

4
28/12/2017

This hotel was a great choice for a little rest after a long day on the interstate. Our stay was quiet and clean. The king bed was very comfortable for a good rest. The breakfast options were ready before 6:00 a.m., so we were able to get an early start on the last leg of our trip. We plan to stay again soon at the Best Western Plus in Ellensburg, WA.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Rodney, We are so glad that you enjoyed your recent visit with us after a long day on the road. It is wonderful that you found your room quiet, clean, and comfortable and that our breakfast was fresh, hot, and ready for you to start your day off with. Our team is looking forward to seeing you again soon!

"Holiday stay"

4
27/12/2017

Did not have an opportunity to use many of the abundant services, pool, hot tub, breakfast, fresh cookies due to a short stay and busy schedule. Great room and pet friendly with a very nice area for your fuzzy children, I'll be back.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Jay, Thanks a million for your kind and thoughtful review of Best Western Plus Ellensburg Hotel! We're proud to be a pet-friendly property and are glad you appreciated our attractive pet area. It's regrettable that your hectic schedule and short length of stay prevented you from fully utilizing our many amenities. However, we're happy our attractive accommodations met your expectations. Your compliments are greatly valued and we'd love to have you stay with us again.

"Welcoming atmosphere. Luxury look."

5
26/12/2017

We were surprised how clean and well-kept the hotel is. The room looked new or new newly remodeled. The lay out of the room is very well-planned and practical. The swimming pool was nice to have during a winter trip. The fitness room had a new equipment.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
What a lovely review to read! Thank you for taking the time to share your experience at the Best Western Plus Ellensburg Hotel. It delights us to know that you enjoyed our well-appointed accommodations and amenities during your stay. Our team works hard to offer our guests the very best and will be happy knowing they delivered during your visit. Come back and see us soon!

"Excellent Service"

5
19/12/2017

Checked in to this clean and easy to find hotel. Kate at the front desk is awesome. She has a good sense of humor and is very efficient. The lobby is inviting-warm fireplace, hot cocoa bar & warm apple cider. Room was clean and quiet.

DavidG-GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear loribee25, Thank you for taking time out of your day to thank one of our employees by name. Your kind review will "make her day." We also appreciate you letting us know what was liked, such as the fireplace, cocoa, and hot apple cider. Thank you for letting us help make your travels more enjoyable, and we look forward to the opportunity to serve, delight, and pamper you again. David R. Gustafson GM

"Great Pool"

5
18/12/2017

Pool open 24 hrs for late night swim. Suite was clean and comfortable. Good Value. Has a train that toots whistle but barely noticiable. Easy to get to from interstate. Centerally located and walk to steak house and other food.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for choosing the Best Western Plus Ellensburg Hotel! It means the world to us to receive your five-star feedback. We love providing our guest with a convenient, comfortable value and we're happy to see that you took advantage of our location to get a taste of the town as well. It is also fantastic to hear that our pool was a hit! Should your travels bring you back to the area, come and see us again.

"Leavensworth trip Family Stay"

5
18/12/2017

I highly recommend this hotel. Location is close to Leavensworth, WA. My family and I enjoyed the amenities including the family dog. Restaurants in the area were close and food was great. Highly recommend Cornerstone Pie and its a dog friendly restaurant.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Mark, We're delighted to have hosted you at the Best Western Plus Ellensburg Hotel and are thrilled with your recommendation for our hotel. It's wonderful to hear that your family and your dog all enjoyed our pet-friendly amenities and close proximity to many area restaurants. Vacations simply aren't the same if you have to leave your four-legged companion at home. The next time you're visiting the area, we'd be pleased to have you as our guest again.

"Convenient"

5
18/12/2017

Spent a night and enjoyed it. Great staff. The breakfast was very good. They have a good, lighted pet patch and, of course, are pet friendly. Nearby to a number of restaurants, so lots of dinner choices. Great pool and loved the hot coco beside the Christmas tree.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
It sounds like you had a wonderful time with us here at the Best Western Plus Ellensburg Hotel. Thank you for the heartwarming review! We're especially happy that our friendly service and tasty treats by the Christmas tree could get you into the holiday spirit. We wish you all the best at this special time of year and hope that we have the chance to serve you again when you are back in the area!

"Overall my wife and I were pleased with all of the courtious & pleasant staff we encountered ."

2
17/12/2017

Please see the other BW's we stayed at and you may see the opinion we offer is strictly our experience . Some kitchens were closed but no adjustments were made for the inconvenience . As well one of the BW's we stayed at we had to change our room because it was not cleaned after another client had checked out. The staff were apologetic but it does leave a certain amount of doubt in ones mind , also they mentioned something would be done in the way of a make up but nothing was done . We didn't ask or expect anything but they offered , nothing was done upon checkout .

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Jay, Thank you for taking the time to share your thoughts. We're happy you're a brand loyal guest and that our friendly staff impressed you. However, we're sorry for any confusion with kitchens and rooms - whether at our location or another one. We want all our guests to have the best possible visit and will keep your comments in mind for future improvements. Should you be in the area again, please consider staying with us.

"Colleen Ella"

5
07/12/2017

My first impression of your hotel, was a fabulous greeting from David Paul at the front desk. He instantly made me, and my little dog, feel welcome. David Paul was informative, helpful, and gracious. He even presented me with a welcome gift. I was very impressed. The room was very nice, though the carpets were a bit dirty. I loved the location on the first floor,, with easy access to the pet area. Breakfast was good and the staff was excellent. I plan on booking another stay at this hotel, in the coming week.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Colleen, We look forward to the pleasure of having you back so soon! Thank you for your kind words for David and our team. Our staff is the foundation of our excellent guest experience here at the Best Western Plus Ellensburg Hotel. We're also happy that our pet-friendly policies and amenities were a real highlight of your stay. Our entire team can't wait to serve you again soon!

"Gtreat stay!"

5
06/12/2017

The staff were so friendly& helpful! Rooms were very nice. Good breakfast & cookies! Would definitely use this facility again. Exercise room was a bonus, although itould use a 2nd treadmill. Thank you!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for your visit! We are so happy to receive your delightfully positive and encouraging review and love to hear that our welcoming and refreshing environment made a great impression. It also sounds like our gym was a hit and we are excited we could help you maintain a healthy lifestyle here with us. Come back soon to the Best Western Plus Ellensburg Hotel!

"good stay"

5
29/11/2017

we broke down and had to have our truck repaired. We had them take us to the Ellensburg Best Western Plus and it was nice and clean with a good breakfast the next morning. Very courteous people. Fresh coffee and hot cookies in the evening. A good restaurant close by.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Although we are sorry to hear about your car trouble, we are glad that we could provide you with the respite you needed here at the Best Western Plus Ellensburg Hotel. It is fantastic to read that our clean, friendly accommodations and delicious breakfast added up to a five-star stay. Thank you for taking the time to leave us a review! Should you find yourself back in the area, come and visit us again.

"Nice stay"

4
27/11/2017

Staying here was one of the better hotels I've stayed at. Always being gone for work makes it nice to have a comfy place to lay my head. Not much of a fan of the breakfast but not the worst I've had. Next time I'm in ellensburg I'll be back

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Justin, Knowing that you travel for work just makes your positive review that much more meaningful to us as you know what a quality stay entails. Although our breakfast didn't provide the start to your day that you were expecting, we're still delighted to have provided you with a comfortable place to lay your head. It's great to know that our property stands out among the others you've visited and that you will be our guest again at the Best Western Plus Ellensburg Hotel.

"Everything was perfect"

5
20/11/2017

Very few times have I found a hotel where everything fell nicely with my expectations. I'm happy to say this hotel is one of these few. Bed was comfortable and clean, TV signal great, WIFI speed good enough, water and shower flow is good, etc. etc. Only drawback for some people may be the train within 1/4 mile; for me, the sound of a train actually helps me sleep. I would definitely return to this place on a future trip.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Salvador, Thank you for sharing your five-star review regarding your recent stay at the Best Western Plus Ellensburg Hotel. We are so delighted to hear that we exceeded your expectations with our clean and comfortable accommodations, as well as top-notch amenities necessary for any guest's visit. We are glad that you were able to enjoy our good night's rest and the train helped you sleep. We look forward to seeing you again soon!

"Great stay"

5
18/11/2017

We arrived at 8:30 in the morning and to my surprise they had a room available for us. The room was spacious clean, and comfortable. We enjoyed the pool and Jacuzz. The breakfast was great, and I enjoyed the cookie snack in the evening.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Samantha, We are so happy to hear that we were able to provide you with such an enjoyable stay! It was a pleasure to check you in early, as your room was already available. We are glad that you found our accommodations so spacious, clean and comfortable, something we aim to provide all our guests. It is great that you had the opportunity to taste our delicious breakfast and the complimentary cookies in the evening. Thanks for taking the time to share your kind comments and we hope that you'll come back and see us again.

"Convenient location to businesses and freeway"

4
13/11/2017

I hate to start out a review with a negative comment but it fits the situation -- you simply cannot rely on GPS to locate this otherwise nice facility...it will take you into the countryside with no chance to recalculate your location. The front desk advised that other guests have experienced the same trouble I have, and it appears the hotel management doesn't seem to have fixed it. So, bad form! My check-in was pleasant and I was told I had a non-smoking, no pets room. Unfortunately, upon locating the room the adjacent guest room opened and out came a dog with its owner. After going back to the front desk to reconfirm I was in a "no pets" room (which I was assured to be true) I still wondered if that were true...I'm very sensitive to pet rooms and found that I had a reaction to something in the room. Cleaning chemicals? Or pet odors? I'm not sure. I need to add here that I'm hardly a hypochondriac and normally don't make a big deal about this sort of thing. Still... Otherwise, the room was nice, the breakfast room though small was adequate and there was ample parking in their parking lot with doorways at the end of the building making it more convenient to come in and out. I would stay here again but I suppose I'd be asking myself whether it was a pet room or the GPS had been fixed.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for staying with us and taking the time to share your thoughts. We're pleased our friendly staff made you feel welcome and our parking area worked well for you. Please accept our apologies for any difficulty locating us. Unfortunately, correcting GPS is not something we can do as the software is not within our control. We're also sorry for any concerns with our pet policy and will keep your comments in mind in the future. Should you be in the area again, please come stay with us.

"Train horn was annoying"

4
09/11/2017

The presentation of the hotel is well kept. The staff is pleasant and nice. Our room was very clean, normally my wife gets a stuffy nose in hotel rooms, because of the dust, but she didn't have that this trip. The train horn was a little annoying and woke me up, but other than that it was an enjoyable stay.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Richard, Thank you for taking the time to share your feedback regarding your recent stay with us at Best Western Plus Ellensburg Hotel; it was a pleasure to welcome you and your wife. We are happy to hear that you had such an enjoyable stay at our property and found our accommodations suitable. It is great that you received such great service from our staff. Our team works hard to make sure our guests have a warm welcome and a comfortable stay, so it's always rewarding when this is recognized. Please accept our apologies if the train horn was a disturbance, it is our hope that the rest of your stay more than made up for this! We do hope to have the opportunity to welcome you back again soon.

"Dead zone room"

4
07/11/2017

As always, come for late check in and get worst room. A room like I was given should not be used at all without deep discount. Room was too close to elevator with floodlight pointed straight at window from one floor down. This flood light served no purpose other than light up outside of hotel. No blackout curtain was installed, just white on white curtain that was not thick enough to block all light.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Steve, Guest satisfaction is important to us, so we're sorry you did not enjoy your stay. Please accept our apologies for any disturbance from the location of the elevator. We're also sorry you found the external safety light shined too brightly into your room and will consider your suggestion of blackout curtains. On future trips to the area, we hope you'll consider staying with us.

"warm up the pool!"

4
05/11/2017

Great place to stay. We always have small children with us, however, and the pool ls about 5 degrees too cool for comfort for them. Wish you could make it warmer. Otherwise, the rooms are comfortable and clean and quiet.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for choosing the Best Western Plus Ellensburg Hotel! We are so happy to receive your recommendation. Although it is wonderful to read that you had a pleasant overall stay, we are very sorry that our pool was just a little too cold for the kids. We will share your note with our service team! Should your travels bring you back to the area, we sincerely hope to serve you again.

"pleasant experience "

4
02/11/2017

we stayed here on our travels through Washington. we didn't have a reservation but the desk clerk was very happy to help us and very friendly. the hotel is very clean and has an attractive lobby. the rooms are nice and clean, and smell good. the desk clerk was very knowledgeable of the area and recommended a great restaurant. the breakfast was adequate to help us start the day. would stay again.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Karlee, Thank you for your positive review of Best Western Plus Ellensburg Hotel! Our front desk clerk was more than happy to assist you and offer a wonderful suggestion for a nearby restaurant. We're also delighted that you enjoyed our clean, pleasantly scented accommodations and beautiful lobby. It was our pleasure to provide you with a tasty breakfast to start the day as well. We greatly appreciate your warm praise, and are flattered that you'd choose to visit us again. We look forward to your return.

"Excellent place to stay"

5
29/10/2017

Clean rooms, good breakfast, caring kind staff. Rooms are very comfortable the bed was wonderful. Good location close to I - 90. Also close to good places to eat. You can also bring your dog, there are specific floors for dogs.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for your fabulous comments about Best Western Plus Ellensburg Hotel! It is fantastic to know your stay met your expectations. We are very glad you enjoyed your clean and comfortable room and that you had a great night's sleep on your posh, comfy bed. Also, it is fabulous that you found us convenient to the highway and near great dining choices. We are pet-friendly and welcome our guests and their canine family members. Thank you for your wonderful review. It would be a pleasure to have you stay with us again the next time you visit the Ellensburg area.

"Clean, good service."

4
29/10/2017

They allow dogs on the first floor and sometimes on the second so we were put on the top, 3rd floor, last room at the back. This was good as the train track is nearby and the back rooms are slightly quieter. Very clean, staff was considerate and helpful. It sits between a train track and a storage unit yard so the view is terrible but the bed was comfy and the room was very clean. I can't speak about the breakfast as we chose to eat elsewhere, but the dining area was packed. The pool area also looked inviting, too bad I didn't think to bring a suit.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We are happy to hear that you had a great stay in one of our quiet, clean, and comfortable rooms. Also, that you received great rest in your comfy bed and found our team friendly and helpful. Remember to bring your bathing suit when you join us again so you can enjoy a dip in our sparkling pool. Come back soon!

"Great Stay"

5
28/10/2017

Solid Hotel. Probably the best in Ellensburg, WA. David at the front desk is great. aldkfjal;sdfas;lkfdja;lfjka;lkdfa;lkjdal;kdjfal;ksfalk;dsflkajfalksjfladjsf;lkajfdl;kafl;dkjfal;kdsjl;aksjalkjdhfa;lkdfj;alksdj;a

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for sharing your kind feedback! We are honored to be regarded as the best accommodations in the area. That distinction is possible thanks to the hard work of team members like David, and he really appreciates the recognition. Should your travels bring you back to the area, visit us again at the Best Western Plus Ellensburg Hotel!

"Great hotel!"

4
23/10/2017

Nice location near I90. Clean, comfortable rooms. Close to shopping and restaurants. Polite, friendly staff. Very robust continental breakfast. Great pool for kids and family. We will definitely be back again!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Rachael, When our guests leave happy, we are ecstatic! It seems that our clean rooms, hospitable staff, and robust breakfast made for an excellent experience, and we're so proud to have served you well at the Best Western Plus Ellensburg Hotel. We are humbled to know that you have already made up your mind to stay with us again should travels bring you back to town; see you then!

"Convient and good"

4
23/10/2017

Extremely friendly and helpful front desk staff that guided us to an historic and good restaurant for dinner. The hotel breakfast was very good, although the breakfast room was really hot. The king room was good, although the bed was really high and a bit of a challenge. Everything was clean. A good place to stay in Ellensburg.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for coming to see us at the Best Western Plus Ellensburg Hotel! We are happy to hear that you felt well-cared for and that you used the wealth of knowledge of our front desk team to find a great restaurant. Your positive review of our accommodations is much appreciated and we will make sure that your constructive feedback is addressed as well! Come back and visit us again when you are in town.

"Pleasant, quiet stay"

5
23/10/2017

This hotel was clean and comfortable. It is by railroad tracks, but with the window shut you can't hear anything. This was a very relaxing stay at the end of a busy day. The breakfast was good and filling. The front desk staff was extremely accommodating and committed to me having an excellent experience.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Shannon, It was an honor hosting you at Best Western Plus Ellensburg Hotel and we thank you for the wonderful review. It's great to hear that our friendly staff and clean, comfortable rooms were ideal for your travel needs and that you were not disturbed by train noise. When you're in the area again, we'd be proud to have you stay with us.

"A Wayfarer's Rest"

5
21/10/2017

Will stay there again on trips through on the way to visit family. All motels/hotels should be this fine. Excellent access from interstate and then to journey downtown. Staff is truly friendly and accessible. Clean and comfortable and welcoming.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for stopping by at the Best Western Plus Ellensburg Hotel! It is exciting to know that we have earned the honor of being a regular part of your journeys to connect with family. Your compliments for our property and our truly lovely staff are incredible and very much appreciated. We believe that our service is what sets us apart! We look forward to your next visit.

"Business Comfort"

5
20/10/2017

Small towns have very little variety in hotel accommodations so it was wonderful to find the Best Western in Ellensberg, WA. Nice people, great property and comfortable and well serviced guest rooms. I would recommend this property to others who are traveling and staying in Ellensberg.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We're delighted that you found us! Thank you so much for sharing your recommendation and leaving your thoughtful feedback as well. We take great pride in delivering a quality experience and look forward to our next opportunity to host you here at the Best Western Plus Ellensburg Hotel!

"Very nice place to stay"

5
16/10/2017

Passing through on our way to Seattle and stayed the night very comfortable bed and a good breakfast in the morning . I would highly recommend this place to anyone who needs a good night sleep. Very pleasant staff

"Clean and Comfortable"

5
16/10/2017

Excellent choice while staying in Ellensburg visiting friends. Convenient location in quiet neighborhood and close to other sights, museum, Central Washington Univeristy, library. Easy access to the interstate highway.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear David, We enjoyed hosting you during your recent trip to visit friends. It's wonderful to hear that our location was ideal for your plans and that you had a lovely stay in one of our clean, comfortable rooms. On future visits to the area, we hope you'll stay with us at Best Western Plus Ellensburg Hotel again.

"Great option in Ellensburg!"

5
12/10/2017

Clean, comfortable and one of the friendliest and most helpful staffs that I've dealt with in a long time. Breakfast wasn't the greatest but we chose to experience the local fair instead. The staff made great recommendations for dinner options and made sure we were happy with his suggestions. Very friendly! Great job. Wish all hotels good be this customer oriented!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We're delighted that you got a taste of the local area! All of our staff here at the Best Western Plus Ellensburg Hotel are always eager to help our valued guests make the most of their time in town. We believe that our staff can make all the difference, and it is wonderful to read that we could leave such a good impression. Thank you for the stellar review. Should your travels bring you back to the area, visit us again!

"Wonderful Experience"

5
12/10/2017

Very impressed with this hotel. The bed was beyond comfortable and the entire hotel was very clean. The best was David the front desk person in the evening. He was very personable, helpful and organized. I will definitely stay here again. The only negative was the breakfast - cold scrambled eggs, over-ripe bananas and dried out biscuits.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you so much for your kind words! We are excited to see that you had such a positive and comfortable experience here at the Best Western Plus Ellensburg Hotel. As you noted, our people make all the difference, and David will love to know that he had such an impact on your stay. We are sorry that breakfast was a disappointment, and we hope that you were still able to have a good start to the day regardless. Come back and visit us again when you are in the area!

"Great Comfortable Beds/Large room"

5
11/10/2017

David greeted us with enthusiasm and exceptional hospitality. The room was large and the beds were wonderful. We had two queen beds, it would have been nicer to have the room split with the beds as after the restroom, and the couch and coffee table more towards the window. (Limited space between the one bed and the window area). After 9pm no kids in the pool or hot tub which made it even more relaxing. You do here the trains, but I didn't really notice them in the middle of the night....might have been because I was resting so well.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Suzanne, We appreciate you choosing the Best Western Plus Ellensburg Hotel during your travels. It's sensational to hear that you enjoyed your spacious room, comfortable bed, and relaxing pool and hot tub, but it seems that David receives the kudos for customer service; we will pass along your kind words to him! Thank you for the suggestion about the room layout. Our team would like to invite you back if you plan another trip to our area, and thank you for taking the time to leave us a five-star review.

"Our visit"

5
10/10/2017

The staff at this hotel are very friendly and truly make you feel welcomed and as though you were coming home for a visit. The hotel is very clean and beds are super comfortable. I would stay here every time I come to the area and would recommend staying here, the service you will receive is far above other properties in the area.

"Pleasant, comfortable place to stay"

4
07/10/2017

We've stayed at this hotel on two occasions. Each time we had a pleasant room with an alcove that had a little sofa and coffee table, a small fridge and microwave. Beds were comfortable, staff pleasant, internet access good, breakfast good by general moderately priced hotel standards.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Amanda, Thank you for your repeat visits to the Best Western Plus Ellensburg Hotel! We are delighted to know that your experiences with us have been comfortable, cozy, and welcoming. Our team always works with the interests of our valued guests in mind. We look forward to our next opportunity to host you and exceed your expectations!

"David is Amazing!!"

5
04/10/2017

David at the front desk made my night. After a long day of work David was so welcoming and friendly. I stay in hotels 3 to 4 nights a week on business trips and have yet to receive his level of customer service. I work for a company that strives for the highest level of customer service. In fact I train employees customer service skills. I will now use David as an example of what legendary customer service should and can be in all of my trainings. Everything was great at the hotel but David is what made it a perfect 5 stars. David keep doing what you're doing!!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Your gracious compliments about the fabulous customer service David provided to you are very much appreciated. Our team endeavors to provide our guests with exceptional service and outstanding accommodations. It delights us that you enjoyed everything about your stay. We will be sure to share your comments with everyone here. Please come back soon!

"BW the best"

5
04/10/2017

Our stay at BW in Ellensberg was almost perfect. It is a nice place in every way, but, what made it even better was the staff. The greeting was friendly and he even walked out to the extended parking area with us instead of just pointing.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Richard, It's inspiring to hear that the Best Western Plus Ellensburg Hotel provided you an exceptional stay, with our staff being connected to the core of your positive experience; we couldn't be more proud of them for extending that extra level of customer service. Our team will be atingle with your kind words, and we gladly invite you back anytime.

"Fishing Trip with Grandson"

5
02/10/2017

Very clean, comfortable & friendly. Great location with a very good restaurant next door. David was very helpful as always. I've stayed here a few times over the past few years as we go salmon fishing on the Columbia...I highly recommend this Hotel!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Chris, We always love seeing that our guests are returning for additional visits here at the Best Western Plus Ellensburg Hotel, and our team genuinely appreciates your continued patronage! It's always nice to hear that our staff continues to provide a clean, comfortable environment and that David consistently exudes his professional customer service onto our guests. We hope you and your grandson caught plenty of salmon in the nearby Columbia with many great fishing stories to follow. We look forward to serving you again during your next trip to the area.

"on our way to Seattle"

5
29/09/2017

David at the front desk took care of us after a fiasco at a hotel down the road. Called on points booked a room super quick...time to relax in the hot tub after said fiasco...thanks David for your superior customer service...it made a difference!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We are very proud that David was able to provide you with outstanding customer service when you needed last minute accommodations. It is always wonderful to welcome our Best Western Rewards Members and we appreciate your loyalty to the brand. Our team is very glad that you were able to relax in our luxurious hot tub after a tough day. We hope you come back soon!

"Checking Out Central"

4
25/09/2017

We went to Ellensburg to check out CWU and stayed here. WOW...so glad we did. Everyone went out of their way to make our stay special. We had a clean room, the pool was open 24/7 and the breakfast was really nice. Very clean. We will always stay here when visiting Ellensburg.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We appreciate you taking the time to share your comments with us on your recent stay at the Best Western Plus Ellensburg Hotel; it was truly a pleasure to welcome you. We are delighted that you had such an enjoyable stay and that our team was helpful; they work hard to ensure all our guests have a comfortable visit so it's always rewarding when this is acknowledged. We are happy that you found your room clean and had the opportunity to enjoy the pool and our delicious breakfast. We hope you had a successful visit to Central Washington University and that we will have the pleasure to welcome you back again soon.

"Great stop before returning to west side rain"

5
24/09/2017

Everything was great, the only minor thing was the sink drained slow. That's something staff should check when preparing the room in my opinion. Breakfast was better than usual BW fare, by far. The jetted spa was just what we need after 300 miles on the bikes!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you so much for the feedback! We love to hear you enjoyed your stay with us and that the breakfast hit the spot. We do apologize for the issue with the sink and will make sure to have someone take a look. Our staff is always on hand to help with any problems that arise. We hope to see you again soon and that you have a chance to enjoy the spa again.

"Great breakfast!"

4
23/09/2017

Enjoyed our stay, particularly the breakfast which was tasty and fresh. The hotel was conveniently located, closed enough to the highway but not noisy. The beds were comfortable. We were able to park our motorcycle close to the lobby so we could get to it easily.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you so much for taking the time to share your comments with us on your recent visit to the Best Western Plus Ellensburg Hotel; it was a pleasure to welcome you. We are delighted that you had an enjoyable stay and especially that the bed was to your preference for a comfortable night's rest. We are also happy that you had the opportunity to try our delicious fresh breakfast and found it convenient to park your motorcycle close to the lobby. We are indeed conveniently located to the highway but we don't encounter any noise! Thank you so much for your kind comments and we do hope that we will have the chance to welcome you back again soon.

"Great room"

5
18/09/2017

The room was very clean and comfortable. The front desk provided good customer service and they went out of their way to be helpful. The hotel provided a good breakfast with many options. We would stay again if we passed this way in the future.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
It is a great compliment to hear that you would stay with us again if you had the chance. We hope that day comes soon! Your thoughtful words for our staff are much appreciated and we're glad that our helpful and welcoming spirit left a great impression. When you are looking again for comfortable and clean accommodations and breakfast with a smile, stop by and see us at the Best Western Plus Ellensburg Hotel!

"Very Welcoming and Care about each Customer"

4
17/09/2017

This hotel is worth the drive. The service you get from the staff is one that you would expect at more excluding hotels. After one visit the staff knows your name and are incredibly friendly. Worth the extra 30 minute drive from Cle Elum to stay in the Best Western in Ellensburg.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Tara, It's heart-warming to hear that the Best Western Plus Ellensburg Hotel is worth the drive! We couldn't be more proud of our team for really providing that extra level of customer service to have won you over. We appreciate our guests and it's great to hear it shows! Our team will be thrilled with your kind words, and we gladly welcome you back anytime. Safe travels!

"Air Conditioning didn't work properly"

3
13/09/2017

Hotel room was very clean and bed was great BUT the AC did not work! Would not cool down room, only room temp air came out as if it was a fan not AC. Very stuffy room all evening. Very quiet room on 3rd floor.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for informing us of your experience. We are sorry that you had some issues with your AC Unit that prevented you from having the comfortable stay that you deserved. Please accept our apologies and know that we are looking into it. We do encourage our guests to inform us of any issues that may arise during your stay so that we can take action to get you comfortable as quickly as possible. Please pay us another visit here in Ellensburg so that we can make it up to you!

"Very comfortable"

5
10/09/2017

This hotel was our chosen venue after our 10 hour flight from the UK. We arrived and felt immediately comfortable and slept well (despite all the jet lag). The bed was very comfortable. The room was spacious and clean too. The reception staff were very friendly both on check in and in the morning. Breakfast was well presented and consisted of good quality items.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
What a journey! We understand that with a long day of travel, coupled with an eight hour time difference, you must have been exhausted. Thank you so much for taking the time to let us know that our fantastic team at Best Western Plus Ellensburg Hotel got you settled into your room pleasantly and efficiently. We are thrilled that you enjoyed the comfortable and peaceful rest that you needed and awoke to a pleasing breakfast spread. We appreciate the great feedback and hope that your travels will bring you back to our area again!

"Always a great place to stay."

5
10/09/2017

I've stayed at the Ellensburg Best Western Plus before and I've enjoyed staying there which prompted me to return, very nice and clean rooms and lobby, friendly and courteous employees especially the CSA behind the counter while checking in and out, I was recognized as a diamond member immediately and thank you for that.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Jason, We enjoy hearing from repeat guests here at the Best Western Plus Ellensburg Hotel, and your continued patronage is really appreciated! It's wonderful to know that you continue to find our clean rooms, nice lobby, and courteous staff to your liking. We will share with our front desk team that you appreciated their recognition of your status as a diamond member upon check-in. Customer satisfaction is our goal! We look forward to serving you during your next stay with us and thank you for the five-star review.

"Just love these new Best Westerns"

4
10/09/2017

Great location because I just love the trains. Perfect to get to everything but you need a car. The pool is open 24/7 which is really convenient. Nice place, I really like these new Best Westerns. Thanks for the hospitality!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Angela, We appreciate your kind and positive review of Best Western Plus Ellensburg Hotel! It's great to know that our location met your needs, and you were within driving distance of everything you wanted to see. We're also glad that it was convenient to have our pool open 24/7. We hope that all other aspects of your stay were just as enjoyable. Many thanks for your thoughtful compliments. It was a pleasure to extend our hospitality to you, and we'd love to see you again.

"Nice place for a stay"

4
06/09/2017

We stayed the night well attending the first Rocking the Rodeo concert held at the local county fair in 20 years. Room was big. Even though the entire state was smokey from a near by wildfire blowing up that day the hotel was not smokey. It was fantastic to be able to go down to use the pool and spa after we got back at 1am. Love it that the pool and fitness areas are 24hrs. I wished all hotels had them 24hrs (and no children from 10pm to 8am).

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Kim, We are thrilled you found the Best Western Plus Ellensburg Hotel to be pleasant for your visit, with 24/7 access to the pool, spa, and fitness area for your late night enjoyment. We hope you had fun at the Rocking the Rodeo concert! Should travels bring you back to our area, our team hopes you will choose to stay at our hotel again. Thank you for the positive review.

"Good sized room, very clean"

4
06/09/2017

We visited the hotel when attending the Rodeo. Built on the outskirts of Ellensburgh it is easy to find off the main road. Modern hotel which is well maintained. Staff were all really helpful. Room was fairly large with sitting area, fridge and microwave. Room was very clean . Breakfast was adequate with serve your self cereals, bread juices, coffee augmented with sausage and scrambled eggs. Let down by having to use cardboard plates. At 5pm daily the supply fresh make cookies in the foyer. Plenty of parking. Overall we were very happy with the room and would use again.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for sharing your positive feedback regarding your stay with us at the Best Western Plus Ellensburg Hotel. It is fantastic to read that our accommodations, amenities, and convenient location exceeded your expectations. We strive to provide our guests with clean, comfortable, and restful escapes when they are with us and it sounds like we met this goal for you. We appreciate your comment about the plates at breakfast and will discuss how to make improvements to this for the future. Looking forward to seeing you again soon!

"Basic, good hotel"

4
01/09/2017

Best Western Plus Ellensburg has friendly staff, clean rooms, comfortable beds. The breakfast is a challenge for gluten-free folks. The hotel is a 6-10 minute drive from Central Washington University.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Shanah, We appreciate hearing that overall the Best Western Plus Ellensburg Hotel was able to deliver a good stay and comfortable accommodations. Thank you for letting us know that we didn't quite meet your needs with our breakfast options and we will review your concerns to see how we can improve on this amenity. Offering exceptional customer service is our goal, so it is great to see that our friendly staff played such a big part in your positive experience. Thank you again for your feedback. Please come back to stay with us again soon!

"good"

5
31/08/2017

very helpful staff wife on crutches they acomidated above and beyond.Could not have asked for more.Good breakfast . Very clean I would be happy to return anytime.Hotel had everything we needed staff made sure to ask if anything was needed . Great job above and beyond.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear James, Many thanks for the five-star review and for being our guest here at the Best Western Plus Ellensburg Hotel. We are so pleased to hear that our team was extremely accommodating to your wife, who was on crutches, and that they went above and beyond your expectations. Customer service is one of our top priorities, and our team will be thrilled to hear their hard work is appreciated! We wish you safe travels and hope that you will return to visit us again the next time you are in town.

"Good Experience"

5
31/08/2017

Nice hotel, reasonable price even though one of their busiest times of the year. I was on a cross state bicycle ride and they accommodated my bike and checked me in early so I could get cleaned up and relax in the pool. Clean and comfortable room with good wifi connection.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Donald, Thank you for making us part of your exciting journey! We are glad that we could give you some much-needed respite from the saddle and are happy to hear that our pool was a real highlight. We know how important wifi is for our travelers on the go, and we're glad that we could help you get connected with those following your progress back home. Come and see us again at the Best Western Plus Ellensburg Hotel when you pass back through!

"Best Best Western we've ever experienced"

5
30/08/2017

If I could give this hotel more than 5 stars, I definitely would do it! It's a BW+ so it was a cut above the usual BW. Right from speaking with Dennis when I made the reservation to dealing with him several days later at check in, his service was exceptional. Check in was simple, thorough and friendly. The room was spacious, clean and well appointed. Beds were comfy and towels were big and fluffy. Breakfast was huge and predictable. In-room coffee is terrible but coffee in the breakfast lounge is very good. We'll definitely stay here again. The only drawback is, they do not accept cats. Dogs are OK for a $20 deposit.

"Best hotel stay I've had in ages..."

5
30/08/2017

My daughter and I had an unexpected need to stay the night in Ellensburg this last week. We wanted a hotel with a swimming pool, and so we chose BW. Upon arrival, we were greeted by David. He was so accommodating and helpful - I was floored. I travel a ton for work. I often stay in the likes of Ritz-Carlton, Four Seasons, Starwood and other 5 star hotels. I can tell you that the level of service I received from David, surpassed any of my other experiences in these five star hotels. He was personable, pro-active, thoughtful, efficient, and went out of his way to make us feel welcome. Ellensburg isn't exactly a destination spot for us, and I don't anticipate having a need to stay there again anytime soon - but man, the outstanding customer service we received almost makes me want to go back - just for the experience. Almost. :)

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Sarah, We are honored that you chose the Best Western Plus Ellensburg Hotel for your unexpected stay. It's so nice to hear you thoroughly enjoyed our front desk extraordinaire, David, and we will be sure to pass along your praises! He exudes the high quality of customer service that can be expected at our hotel and we're so glad you noticed. Thank you for the wonderful five-star review, and we look forward to seeing you again if you happen to find yourself back in our area.

"Staying over with friends"

4
30/08/2017

The hotel is clean, comfortable and has many amenities. But it doesn't compare to the staff. Every staff member we met made us feel like old friends that had dropped in for the weekend. We had a very enjoyable stay.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
It is heartwarming to read that you felt so at home with us at the Best Western Plus Ellensburg Hotel. When you are here, you are part of the family, and we're glad that we could help you feel completely welcomed. Warm hospitality is our passion. We can't wait to see you again!

"Excellent Value, amazing staff"

5
24/08/2017

Hotel is clean, staff is friendly. Front desk has suggestions to places to eat and things to do in Ellensburg. Hot Water and coffee/tea/hot chocolate available 24 hours. Indoor pool available 24 hours. Good breakfast time and a variety of items from which to choose.

"Very comfortable"

5
24/08/2017

The BW in Ellensburg lived up to and beyond my expectations for Best Western Plus Hotels. It met all of my criteria for a pleasant stay, and I would definitely stay there again, if headed in that direction.

"Great hotel in ellensburg"

5
18/08/2017

As always the ellensburg bestwestern was a great place to put family that was visiting - gave them their own space yet was close to my house - so they could come and go as they pleased - the service was great as always !

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for trusting us with your family during their time in town! We know just how important it is to make sure that everyone has their own space to stretch out. We really appreciate you letting us know that our service was the high level of care that you have come to expect. We look forward to serving you and your family again at the Best Western Plus in Ellensburg!

"a problem"

3
17/08/2017

The TV set in our room did not work. The desk clerk was alone and tried to help but did not have time to find the problem. I expect better service from BW. The motel is very nice and we have stayed there before. Perhaps having a staff person to handle problems would help. The location of this motel is good and it is a nice place.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Our primary goal is to deliver a comfortable and stress-free stay for our guests. It pleases us to know that our location and establishment were convenient and met your needs during your visit. However, we are deeply sorry that we were unable to fix the issue you experienced with your television. Your concerns and suggestion will be reviewed with our staff so we can better improve our services. It is our hope that we can have another opportunity to give you the accommodations you deserve on your next visit to Ellensburg.

"Ellensburg Best"

5
17/08/2017

Best Western in Ellensburg is a great hotel. Excellent staff, rooms, plentiful parking. Breakfast was excellent. Best place to stay in town. Good clean and healthy atmosphere. Try their waffles are delicious. Coffee great! Cookies in evenings.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Kath, It's such an honor to be your favorite hotel in Ellensburg! We're delighted to hear that our delicious breakfast, comfortable rooms, and great environment make for an excellent stay each time. Our staff very much appreciates your encouraging compliments, and we're thrilled that you especially love our waffles! Thank you for continuing to choose us at Best Western Plus Ellensburg Hotel for your stays in town. We can't wait to host you again!

"Amazing pool and beautiful room. "

5
16/08/2017

I'm an employee at another hotel and while on my road trip decided to book a room here just from what I saw online. This hotel was beautiful. The indoor pool,open 24hrs a day, was such a bonus. The hot tub had real stone inside and was the perfect way to relax at the end of a long work day followed by long drive. The room I got was worth every penny. The bed was so comfortable I had to ask what kind it was lol overall my husband and I were very impressed and may even come back just to visit Ellensburg and stay the night

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
What a thoughtful and kind review! We are thrilled that you had such a pleasant time at Best Western Plus Ellensburg. Our pool and hot tub certainly are great ways to unwind after a long day, and we are happy to hear that you enjoyed them. A good night's rest is very important, and it is wonderful to know that you appreciated our comfortable beds! Thank you for your feedback. We love seeing familiar faces, so please come and stay with us again soon.

"Clean, Modern Hotel"

5
14/08/2017

The Basics: Located off the freeway, easy access, no road noise. This is a three story, modern structure. All rooms are interior access. One elevator. Indoor pool with adjacent outdoor patio. Indoor fitness room. Multiple station business center. The facility was fully booked during my two night stay, but it was surprisingly quiet. There was no adjacent outside noise. On check-in, the clerk was very busy, trying to handle multiple guests and answer the phone. She was pleasant and helpful. Unfortunately, in her haste, she only coded my room key for one night's say, as she also did with four other members of my party. More on that in a moment. The room was large and comfortable. Everything was very clean. Air conditioning worked very well on a triple-digit temperature day. Lighting was good. The room included a refrigerator, digital microwave, small coffee maker, iron, ironing board, hairdryer and flat screen TV with multiple channel offerings. Black-out curtains were effective. Bedding was comfortable. Linins and towels were very clean. I could not locate the TV remote, so got a replacement. I eventually found the missing remote on the floor behind the curtains. The miscoded key caused me to return to the front desk the next day to gain access to my room. The new card did not work, so another trip to the front desk. The clerk came to the room with me and after multiple tries, got a key to work. He then returned later with a cleaning device to clean the lock. Eventually, was able to get one of two keys to work intermittently. The parking lot is small and difficult to use with larger vehicles. here is a spill-over gravel extension that will allow vehicle to turn round, but it is also used by vehicles with trailers, motorhomes, etc., so navigating the small lot can be entertaining. Breakfast service was very good with adequate selections, including eggs, hot meat, biscuits and gravy and the ubiquitous waffle maker. The dining area was very clean. Check-out was efficient.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for your five-star review and for sharing your thoughts about your recent stay with us. Please accept our apologies for the confusion with your room key. It's great to hear our staff worked with you to resolve the issue promptly. We're happy to hear that your room was cozy and comfortable and provided you with a great place to rest. Our breakfast staff will be thrilled to see that you enjoyed your breakfast as they take pride in offering enough selections for every guest. If you're in the area again, we invite you to stay with us.

"Ellensburg Experience"

3
12/08/2017

We stayed at the Ellensburg Best Wester and were happy with our experience. It is not a fancy hotel, but it is serviceable and the bed was incredibly comfortable. The hotel is centrally located to all things Ellensburg. No complaints!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Margaret, Thank you for the kind words! We're glad to read that you had a happy and incredibly comfortable experience. Although we do pride ourselves on our affordability, our real value comes from our great location and our devoted and cordial service staff that strive to make each stay special. Should you return to the area, pay us another visit and see how we can help you discover even more value in your stay!

"Great place to stay!"

5
08/08/2017

This hotel has the most comfortable beds I have slept in! They have a choice of pillows so you can find the one that works the best for you. The breakfast is ready when you are and is varied and filling. There's also outside space if you want that as well.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for the rave review! Getting a restful night's sleep is imperative when traveling so we're delighted to hear your bed was comfortable and you appreciated the pillow selections. It's also great to see that our delicious breakfast menu offered you the selections you were looking for and that you enjoyed the outdoor space. We look forward to seeing you again the Best Western Plus Ellensburg Hotel.

"Would stay again"

5
06/08/2017

We stayed in a queen suite which had a separate living room and two televisions. It was spacious and comfortable. The pool area was clean and fun for the kids. Breakfast was average to above average for a complimentary breakfast. We got a pretty good rate using AAA, especially for a suite with a separate living room. The suite included a full size refrigerator and had a two burner stove top. Dishes, etc. was provided but we didn't use them. I would definitely stay here again. We found the entire hotel to be modern and very clean.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for taking some time to share your thoughts about your experience at the Best Western Plus Ellensburg Hotel! We're delighted to read that you would like to stay again as it is a great compliment to us and lets us know that we provided you with the stay that you deserved. It sounds like the queen suite was a perfect place for your family to relax, and we're happy that the kids loved the pool! Nothing beats a refreshing swim on a summer's day! We're also happy that our breakfast exceeded expectations and we hope that the whole family was energized by it for the day ahead. We sincerely hope to see you again!

"Our stay at the BW-P in Ellensberg"

5
05/08/2017

We had a great stay. David at the front desk took great care of us. He was very kind, helpful and made everything easy for us after a long day of traveling. The room was clean and comfortable. We strongly recommend this hotel.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for your recommendation! It means so much to us that you would spread the word about your stay with us here at the Best Western Plus Ellensburg Hotel. David will be excited to know that his helpful and friendly spirit could help you get relaxed and at peace after a day of traveling. We know how hard long journeys can be, and our clean and comfortable rooms are designed to help you get recharged. When you are back in town, pay us another visit!

"Searchlight in window"

2
01/08/2017

Room was big, pretty standard, but still was not welcoming or comfortable. Very bright light from outside shining directly through the window. Staff said they couldn't do anything, that I could complain to someone else some other time...

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We appreciate you reaching out to our staff in regards to the bright light outside your window but we are terribly sorry that no solution was offered to you. This is an atypical brand issue that we are continually looking to help to brand improve in this area, and we will share your review with Best Western our maintenance team to see what can be done for our future guests. Please allow us the chance to make it up to you for the inconvenience with another stay that is as welcoming and comfortable as you expect and deserve.

"BW Plus is always a good idea"

4
31/07/2017

Another BW Plus with everything you want for a night in a hotel. Nice and efficient people, well equipped, clean and comfortable rooms, centrally located, and great breakfasts. Quick, easy check out is always a plus.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
It's wonderful to receive your kind review of Best Western Plus Ellensburg Hotel! We're honored by your continuing loyalty to our brand. It fills us with pride to know we delivered the clean, comfortable accommodations, great amenities and friendly, efficient service you've come to expect from us. We're also glad our centrally located property was convenient for you. Many thanks for your warm compliments. It would be our pleasure to have you visit us again.

"Good stop"

5
30/07/2017

We could have pushed all the way home , but thought it better to stop , Great guy at the desk made it easy and the pool was refreshing a good night sleep and an easy ride home with the new day with little traffic made the vacation ending a lot easier

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear John, Thank you for choosing Best Western Plus Ellensburg Hotel for your recent stay. Your five-star recommendation is much appreciated. We're thrilled that your needs were met, and that we could provide you with comfortable and clean accommodations that gave you a great night's sleep. It means a lot to know that our peaceful environment allowed you to wake up refreshed and ready to finish your drive home. After a long day, we know a dip in the pool is always refreshing; it's good to know that our amenities were satisfactory. Please stop by and see us again the next time you're in our area.

"Amazing new beds!"

5
28/07/2017

I really enjoyed my stay here. I was surprised the bed would be so luxurious. One of the friendly staff members told me that the hotel had just purchased new beds. The location was convenient after seeing a concert at The Gorge.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Christine, We hope you loved your concert! It is a great feeling knowing that you can come back to a clean and comfortable room afterward and sink into some brand new luxurious beds. We are glad that we could be a pleasant surprise! Of course, what isn't a surprise is our friendly and welcoming atmosphere. Our lovely staff is sure to make every guest feel right at home. Come back and see us again soon at the Best Western Plus Ellensburg Hotel!

"Concert at the Gorge"

5
28/07/2017

Great place to stay when attending a concert at the gorge. The staff was great. The room was spacious and the beds comfy. The only draw back was our room had no black out curtains and was over the lobby portico facing east. We got back to our room at 1:00am and the lights on top of the portico were shining directly into our room, at sunrise the light was blinding. It was basically like having every light on the entire time.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Marian, We're thrilled that you had a five-star experience at Best Western Plus Ellensburg Hotel! It was our pleasure to provide you with spacious, comfortable accommodations for the night. We hope you had fun at the concert! Although we're sorry that some blackout shades would have been useful, it's great to know our team's service was wonderful. Many thanks for your compliments and we'd be honored to host you again.

"Nice Stay"

4
26/07/2017

We stayed 3 nights as the first stop on our road trip around the north west. The hotel was perfect for us, the breakfast was very good considering it is included in the room rate and there enough to get us going for a day of exploring. The room was large with a nice sitting area and was nice and clean. The shower worked well and we were very comfortable in this Hotel. The front desk staff were friendly. We would definitely stay again if we were in the area.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Gail, Thank you for your wonderful review of Best Western Plus Ellensburg. We're thrilled that we could start your road trip out on the right foot with an overall great experience! It's is especially great to know that not only did our well-appointed accommodations make you feel comfortable but also that our front desk staff was very welcoming too! We wish you safe and happy travels on your new adventure. Come back and see us again soon.

"Great Hotel"

5
25/07/2017

Stayed 2 nights. Hotel was very clean and spacious. Kids loved the pool. We all loved David at the front desk. He is super friendly. He gave us great restaurant recommendations and made the best cookies ever.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
On behalf of David and our team here at the Best Western Plus Ellensburg Hotel, thank you for your kind words! We are delighted that you had a fantastic two-night stay and made the most of it! Our pool is always a hit, and our clean and spacious accommodations allow everyone a little room to stretch out. David is a rock star and a fountain of knowledge on the local area, so it is no surprise to hear that he was helpful in getting you some tasty tips and cookies to boot! We hope to see you again when you are in town!

"Very expensive for what you receive..."

3
22/07/2017

I am a loyal Best Western customer.....however the price of this BW is just way too expensive....found similar accommodation in area for $120.00 less per night recommend traveller's shop around. BW is great at marketing.......I consider it gouging.....time to look for otherprovider

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for notifying us of your experience. It saddens us to hear that you did not perceive your stay with us to be of good value. We apologize for not meeting your expectations. Our friendly and professional staff and convenient, comfortable accommodations provide a pleasant, well-valued stay for anyone in the area and we regret that your stay did not provide this. Please do not hesitate to reach out to us directly to let us know what we can do to improve! Please consider us for another stay and speak with our front desk staff so that we can help you get the most out of your next visit!

"David Treats you like Family"

3
21/07/2017

Evening desk clerk David really treats you like you are family. He even remember us after two years had past. Also, his cookies are to die for. Don't ask me why the other front desk folks can't get them as soft and wonderful as David can.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We are delighted to know you have returned to the Best Western Plus Ellensburg Hotel! The loyalty of our regular customers delights our team and means so much to us. We are happy to know David continues to make you feel like family and will be sure to pass on your appreciation to him. His cookies can't be beaten! Again, thanks for your continued patronage! We appreciate it more than we can express, and we look forward to having you stay with us again on your next visit to Ellensburg.

"This hotel is not a 3 star, more like half a star"

1
21/07/2017

Bad odor in the room, hair stuck to the wall in the shower. Hole in wall where shower head comes out allowing the shower head to move. Overall I should be some or all of my money back because this room was horrible.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for notifying us of your experience. Please accept our sincere apologies for the issues you identified during your stay. Our staff is always available to assist our guests and during our conversation, before you left we thought you were satisfied with the solution offered for the inconveniences you experienced. Rest assured we have shared your concerns with our team to be sure that these issues are quickly corrected and do not happen in the future. Nonetheless, we hope that your visit to Ellensburg was enjoyable. Please allow us a second chance to give you a stay of the quality you deserve.

"Beautiful Setting and Lovely People!"

4
18/07/2017

This BW Plus is one of the nicest ones I've stayed in. It's nothing really fancy, but it has a nice indoor pool, jacuzzi and gym, the breakfast was delicious and the 4pm cookies were YUM! The beds were super comfy, the shower was adequate and the hotel was nice and quiet for a good night's sleep!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Michelle, Your thoughtful praise of Best Western Ellensburg Hotel made our day! We're delighted that our great amenities, comfortable accommodations, and welcoming service made your stay enjoyable. It's also great to know you loved our afternoon cookies too! We're honored by your loyalty to our brand and are flattered that we've upheld the high standards you've come to expect from us. It would be our pleasure to have you return.

"Enjoy Ellensburg"

5
17/07/2017

We have stayed at the Best Western Ellensburg motel several times in the past year. We always enjoy the comfort of this Best Western from check-in to their express check-out. The decor is relaxing while enjoyable. Highly recommend this motel!

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We really appreciate your recommendation! Thank you for the great compliment of your repeat visits to the Best Western Plus Ellensburg Hotel! Our team's goal is making every one of our guests feel at home while still experiencing all the conveniences of a modern stay. A relaxing atmosphere is what to expect with us! Come and see us again soon!

"Clean and Comfy"

4
16/07/2017

I love this hotel, close to CWU campus and even comes with breakfast. The rooms are up to date, clean and the beds are comfortable. If the sounds of the trains bother you (I love them) ask for a room on the back side of the tracks.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Sally, We love welcoming you back time after time. It is wonderful to know you enjoy your visits with us and we are able to provide you the convenience to CWU campus that you seek, along with the clean, comfy room and added value of a tasty breakfast. Thank you for sharing your comments with us and we look forward to your next visit.

"Clean and quiet"

5
16/07/2017

Extremely clean and very quiet! Staff very friendly and helpful. Just a little problem with the tub being clogged and not draining well but I'm sure that could be easily fixed. I greatly appreciated the front desk staff allowing me to stay in my room an extra hour past checkout time so I could finish up an important 2-hr computer conference call in the privacy of my room. They made a point in alerting the maids so they wouldn't knock on my door at the usual checkout time. That made my stay extra special and I'll definitely choose that hotel again when staying in the area.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Kathryn, We are glad to hear your conference went well and you were able to complete the call with no disturbances. Our team always does their best to accommodate guest requests whenever possible and we were happy to have the chance to do so during your visit. For any future lodging needs, we hope you keep us in mind. We would love to host you again!

"Fabulous Experience"

5
12/07/2017

Had a wonderful experience. I would recommend Best Western every time. Friendly and professional staff. Relaxing swimming pool. Delicious breakfast. I will definitely stay again. Overall a fabulous experience.

"Great place to stay in Ellensburg"

5
12/07/2017

We stayed here for CWU'a orientation. The place is very modern and and clean. Room was big and beds were very comfortable. David checked us in and he was very pleasant, professional and helpful...made sure we knew where we were going to eat and gave us a discountt coupon...thank you David!!!!!

"Great Hotel"

5
11/07/2017

Excellent place to stay!! If you have to stay in Ellensburg, this is the place!!! The rooms are comfortable. I like having a couch and a bed as well as a good desk with a recharging station for my tech stuff.

"Ellensburg Best Western"

4
09/07/2017

Very nice room, large, very clean but the closet door was broken. The continental breakfast was simply ordinary and there was a loud compressor type thing that kept coming on and waking us up. Overall I'd say this is a decent place to stay with a very friendly, helpful staff.

"Nice Place"

4
05/07/2017

Very comfortable room. great breakfast. Lots to choose from. very friendly staff with lots of information about the town. Walking distance to many restaurants. Close to shopping and grocery stores. Would stay here again.

"Bright lights."

3
04/07/2017

The curtains in the room didn't work well and there were bright lights pouring into the room all night. It makes it hard to sleep when it looks like daylight is peeking in. the need better curtains to keep out light.

"Always a treat"

5
04/07/2017

We stay here when we travel to Ellensburg. On this trip we got upgraded to a two room suite with a full kitchen which was really nice. They have a good included breakfast with fresh waffles and eggs and during the day have fresh hot cookies. The kids also enjoy swimming in the nice indoor pool. Its only minutes from CWU and downtown.

"Reliable quality and comfort"

4
29/06/2017

I stay at BW on all my business trips because they reliably provide: * comfortable bed * hearty, hot breakfast * fitness center to help me recover from stress and long drives * responsive, friendly service and nice décor

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Rob, We are honored that you consistently choose Best Western hotels for your travel plans. We appreciate your valuable input and are thrilled you enjoyed beautiful and comfortable accommodations, helpful amenities and friendly service. Knowing you experienced the comforts of home through delicious meals and the fitness center is of great importance to us. We look forward to welcoming you back to Best Western Plus Ellensburg Hotel agai

"Perfect"

5
28/06/2017

Having been a last minute stop on our trip home I could not have asked for a better place to stay. The staff was very friendly and had no problem finding us a room quickly so that we could get our son out of his car seat. Much better than trying to cross back over the mountain with all the traffic.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for paying us a visit at the Best Western Plus Ellensburg. It was our pleasure to provide you a last-minute respite so you could get off the road. Our team loves to please, and it's great to hear that the situation was handled promptly and with a smile. Stop by again when you're passing through!

"Perfection"

5
28/06/2017

I could not believe the quality and customer care we got for the price we paid. It was the best choice we made to turn around and stay the night in Ellensburg instead of fighting with the hours worth of traffic to get back over the pass.

"Very nice room"

4
27/06/2017

especially compared to the Quality Inn and suites in Missoula the previous night. This was twice the room for the same price. Even had a couch. You have to be careful with the Best Western brand. The plain old Best Westerns are usually pretty dowdy, but add "Plus" to te name and you usually get a pretty good place. This is no exception. Breakfast was kind of spotty and the attendant couldn't manage to keep the food flowing. We were one of the first ones to breakfast and it was already empty. The gal took her own sweet time replenishing. That was the only downside to an otherwise pleasant stay.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Michael, Thank you for letting us be part of your travel plans. We are proud of our lovely accommodations, modern amenities, and dedicated service, and it means a lot to know that we could deliver that, and at a great value for you! We are sorry breakfast-time didn't necessarily meet your expectations. We hope you were able to still get a good start to your day on a full stomach. The next time you're traveling this way, it would be our pleasure to welcome you back to Best Western Plus Ellensburg Hotel.

"Works for us"

4
23/06/2017

We have stayed here numerous times when dropping off/picking up/visiting our daughter at CWU. BReakfast is consistently decent and the rooms are clean & comfortable. Pool & spa are nice, though being indoors, it can get a little loud when there are kids playing.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Barbara, We love our return guests and are grateful you have made us part of you and your family's routine. Delicious breakfast, clean and comfortable accommodations and entertaining amenities are what to expect with every visit to us at the Best Western Plus Ellensburg. We look forward to seeing you again soon!

"Excellent overnight stay in Ellensburg"

4
21/06/2017

Clean, comfortable and modern best western hotel in ellensburg. Very friendly reception staff and a good complimentary breakfast. We made the mistake of leaving a window open as the trains hooting as they pass in the middle of night are very loud!

"Great Hotel"

5
17/06/2017

The room was clean and comfortable. The management answered all my questions. I will be glad to return another time. They were very accepting for pets to stay. The breakfast was tasty and included almond milk which helps us because of a vegan diet.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Martin Family, Thank you so much for choosing to stay with us during your recent trip to Ellensburg. We are delighted you enjoyed your time here and that we met your needs with comfortable, clean accommodations, friendly service, and convenient amenities, such as the tasty breakfast provided each morning. We strive to offer healthy, delicious breakfast options for each guest and we are happy you were able to get the food that best suits your nutritional requirements and taste buds. We look forward to welcoming you and your furry friends back at Best Western Plus Ellensburg again!

"Rescued again"

4
14/06/2017

Once again, Best Western was a refuge. We had been travelling and camping for days, and both thought the other had made a hotel reservation. BW had a room. Hooray! Clean, warm, and available. We will always return.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Maura, We understand how wonderful a comfortable room and hot shower after you have been camping for several days can be, and are so pleased you chose Best Western Plus Ellensburg Hotel for your refuge! Our team was pleased to provide you with the service and accommodations you were seeking, and we look forward to having you stay with us again on your next travels!

"Pleased"

4
13/06/2017

Always stay at Best Western. Clean and pleasant. Although in Ellensburg there is an occasional train in the middle of night. The rest of the experience is great. Close to the college for parents weekend and has a pool for escape.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We are so happy to hear from loyal guests who always choose us for their stay in Ellensburg. Our focus is on the guest experience, so it's great to read that you always find the hotel to be clean and pleasant. Please accept our apologies for the occasional train noise. We'll be checking into offering complimentary ear plugs for guests who may need them. We really appreciate you pointing out that we're an ideal spot for those who are in town for various events at the local university. We hope that you'll continue to choose us year after year while members of your family attend school in Ellensburg. Thanks again.

"Will Be Staying Here Again"

5
13/06/2017

This property is just far enough off the main street to be quiet while still within an easy drive to Fred Meyer and places to eat. The room was comfortable with a king bed and a sofa; there's a microwave and good sized fridge. Nice TV; no DVD player. Disposable cups and "glasses". Coffee maker; not a Keurig. I will stay here again next time I have to travel to Eastern Washington.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
It's an honor to receive your excellent review of Best Western Plus Ellensburg Hotel! We're pleased that you found our location near Fred Meyer and local restaurants to be convenient. It's wonderful to know that you enjoyed our comfortable, well-appointed accommodations. Many thanks for your thoughtful review. We're proud that you'd choose to stay with us again, and we look forward to your next visit.

"CWU graduation weekend"

5
12/06/2017

We were in town for our daughter's college graduation. The staff at the BW was very accommodating of my extra needs as I coordinated a grad party and needed to get party supplies to other family members who were not guests of the hotel. I highly recommend the Ellensburg BW for your travel needs.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Diana, First, let us congratulate you and your daughter on her graduation from CWU. We wish her the very best in her future endeavors! It was our pleasure to provide assistance as you celebrated this milestone with friends and family. We appreciate your high recommendations and 5-Star Rating and hope that you will have the occasion to visit with us again in the future!

"Great place"

5
11/06/2017

Staff was wonderful they were so friendly and helpful. Leona at the front desk was an absolute sweetheart. Rooms are very clean the beds are comfy. The breakfast is better than other hotels that offer free breakfast.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for your kind and encouraging compliments! We're thrilled that our friendly and attentive staff made all the difference during your stay, and our team especially appreciates your thoughtful words. We're glad that our clean rooms, comfortable beds, and exceptional complimentary breakfast all made for an excellent experience. Out of all the hotels to choose from in Ellensburg, we're happy you chose Best Western Plus. Please come again soon!

"Ellensburg visit"

5
08/06/2017

This was a very nice experience and we enjoyed our stay. We were visiting our daughter and didn't realize it was graduation weekend. The hotel was full but was very quiet and we were not aware it was full.

"Clean and tidy"

4
08/06/2017

Everything was nice and clean. Room was in good working order. The hotel was off of the main roads and was quiet. Within walking distance of fast food or sit down restaurants and had a good breakfast.

"Great Experience"

5
07/06/2017

Very comfortable. Great breakfast in the morning. The staff is always friendly and helpful. I stay here often since my daughter goes to CWU and they even help out with an additional discount on the room. The pool and hot tub are open 24 hours so relaxing is not cut short EVER. I will be back and recommend this hotel to anyone staying the Ellensburg area.

"Staff goes above and beyond"

5
06/06/2017

Besides this being a very nice property and having all the great amenities you'd expect, the staff was amazing! They went above and beyond to exceed our expectations. Very polite and helpful. After checking in they shared dining suggestions of the local area. When the kids said they wanted to swim, the staff offered swim goggles they could use. Very helpful.

"Very dog friendly, Great staff"

5
05/06/2017

We were here for a dog show and they had a very clean and great area to potty dogs. Great staff. Building and surrounding area very clean. I definitely will stay at this hotel anytime in the area.Nice breakfast and kept very clean.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Richard, Your kind words mean a lot and we thank you for staying with us at Best Western Plus Ellensburg. We hope you enjoyed your dog show! Our friendly staff is always here to take care of you and your furry friends. Knowing you found our hotel and the surrounding areas so clean is a great compliment to our housekeeping staff and we'll surely pass this along; it will make their day! We can't wait to see you again in the future!

"Love this place."

5
31/05/2017

This is a clean hotel with excellent staff. Also, it's a great value. We always stay here when we are in the Kittitas Valley. I wish i could reproduce it in larger cities. i had similar lodging (though more chaos) in New York at 3 times the price.

"A Great Place To Relax!"

5
30/05/2017

We were on vacation from Montana. Had lived in Ellensburg before but never stayed at this hotel. We loved the amenities! Who doesn't like a 24 hr pool and hot tub! Clean rooms and great staff. We new we were going to enjoy our stay from the time we checked in!

"Changed owners"

3
29/05/2017

The staff seemed to be more welcoming than the previous owners but we had another ad experience here. Our check in was above expectation but x check out was way below. No one was at the desk upon check out but I can hear the staff in the back talking about their plans for the Memorial Day weekend. I rang the bell once and the talking continued. Waited then ran it a couple times and an angry employee came out almost to say why did you have to ring that more than once look on her face. When I told her I was just wanting to check out, she softened up and checked me out properly. Our room smelled like mildew so I asked for a replacement for the shower curtain and that came immediately, but that also smelled, but not as bad. Obviously the housekeeping staff can't tell the difference and they don't bleach those liners. The room smelled stale and musty. Even had a patch of rug cut out and another piece glued into the spot and fraying badly. The bathroom sink was very slow draining and filled up when we just washed our hands. I feel that the new ownership started out with good intentions but are dally short on maintenance, quality of housekeeping staff and professionalism of the front desk staff.

"Class mates CWSC Reunion"

5
28/05/2017

Had a great time as always. The staff are always professional and courteous. The rooms are clean and well maintained. We will stay here again next time. We have stayed at BW Pluses on several occasions now and plan to in the future.

"Definitely will return"

5
28/05/2017

Excellent, friendly staff who greeted us warmly and made sure we had everything we needed. Room was large and well maintained. Good location near the freeway and restaurants. Also close to the Ellensburg downtown area.

"Nice place"

3
22/05/2017

The room needs better toilet paper. The powdered eggs for breakfast are less than desirable and the sausage was cold. Otherwise it was a nice place. I did like that there was 24hr coffee and juice. The staff was very friendly.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Sherri, We're glad that you decided to stay with us. Thanks for giving us some feedback. It's always good to know what we do well and what our guests feel we can work on. The little things make a big difference sometimes. The comfort of having coffee or juice whenever you need it is important to many of our guests. We're sorry to hear that you were dissatisfied with a few aspects of your stay, though. We will look into alternative options for the breakfast and the supplies in our guest rooms. Hopefully the next time you stay with us, these issues will be a thing of the past. We would love to see you again. Any time you're in Ellensburg, please don't hesitate to look us up.

"Good Value"

5
16/05/2017

Very nice hotel. Good suite with comfortable bed. Breakfast was standard fair served in spacious room. Price was very good making this an excellent value. Staff were helpful. Hotel near highway and not far from downtown Ellensburg.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Al and Nancy, We love hearing from our guests after a fantastic stay, so thank you for sharing! We are thrilled you enjoyed every aspect of your stay and our budget-friendly rate helped make your experience a valuable one. It's great to hear our team was helpful and friendly throughout your stay; we would expect nothing less of them! Hopefully, you had the chance to explore everything Ellensburg has to offer. Come back soon for another excellent stay!

"Great, what you expect for an overnight stay"

5
15/05/2017

Great place, but book 3rd floor to avoid lights and HVAC on 2nd floor roof, or book even numbered on second floor, or your view may be flood lights or air conditioners. Rm 207 and 207 are right beside the elevator (can be good or bad, depending) Other than that, very much a great place. I'll stay there again.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Mark, We appreciate you taking the time to share your experience with us. Thank you for the thorough review of our layout. Hopefully, that will be a helpful guide to our future guests. Now that you know exactly where the prime real estate is, we hope to see you again. We would love another opportunity to help you relax in comfort!

"Always top notch"

5
12/05/2017

We have submitted numerous reports for this specific Best Western location. For years we have been staying here and the consistency is most appreciated. Staff members across the board are gracious, professional and eager to make your stay most enjoyable. they have knowledge of the local area thus making it easy to provide suggestions as to where to eat, what to do, etc.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Virginia, We're overwhelmed by your continuing loyalty and staunch support of Best Western Plus Ellensburg Hotel! It makes our day to hear that we've consistently provided you with outstanding service every time you've visited. We agree that our staff's willingness to share their extensive knowledge of the local area is a great benefit to our guests. They'll be delighted to receive your warm compliments, as well as our acknowledgment of their 5-star service. Many thanks for your kind words, and it will be an honor to have you stay with us again.

"Great staff, but the hotel needs some upgrading."

3
11/05/2017

First, let me start by saying that my stay was perfectly acceptable, and my critiques should not be read into too harshly. I worked in the industry for years and have high expectations. The best part of my stay was my interactions with staff. The front desk agent that checked me in was fabulous. He was so warm and welcoming. He built a great rapport with me from the start and was so thoughtful about my stay details and welcoming me to Ellensburg. He gave me a fantastic rundown of area restaurants, including his personal suggestions. Other hotel staff that I interacted with were equally professional and caring. I had some problems with the internet during my stay and the AM manager remembered me and asked to make sure it was taken care of upon seeing me later. That was a very appreciated gesture and it felt genuine. Overall, the hotel facility is completely average. It could benefit from a few select and targeted investments. The decor of the hotel feels dated, and does not match with the rebranding of Best Western (for example, they have a nice new sign with an updated logo, but a rather outdated and not-so-tasteful interior). The breakfast room is large and can accommodate crowds, but a redesign of the buffet flow would help it work better in the morning. The food was okay...I appreciated the fresh scrambled eggs and toppings, as well as the bacon and sausage. However, I was there for 4 mornings, and it was the same food each day which got a bit boring. That said, it was included in the room price which I am happy about. The water spout on their juice machine needs to be recalibrated, it is too high powered and spits water out of your cup and onto the floor. Like most hotels, their pastries are mass-produced and from a box, which isn't necessarily a bad thing, but they need to buy a higher-quality product. I definitely appreciate the free newspapers in the morning. The room was acceptably clean, although the housekeeping staff failed to pay attention to details (some things, like small hairs here and there would be considered unacceptable at a large inner city hotel). I am not a germ-a-phobe so this is a minor issue for me, but it may be a huge deal to others. The bed and pillows were quite comfortable. I did not like the curtain that covers the closet opening. I would prefer a door or nothing. I used their fitness facility every night, and this was one of the bigger problems during my stay. It is literally no bigger than a small bedroom, maybe 10x12. They have a paltry amount of equipment, but because the room is so small, the machines are extremely crowded and this presents a major hazard. There is not enough space between each of the machines, or between the machines and the mirrors (another safety hazard). Their weight system is downright poor. There is no room to stretch or frankly even step away from the equipment. There is no trash can (so therefore nothing to throw away the cleaning wipes). As a risk manager, I would suggest that management get an audit of their fitness center done right away and make suggested changes before a major accident, and therefore lawsuit, happens. I took my risk and worked out anyway, luckily, I was the only user during the times I was there. Also, I consistently had internet issues while I was there. Their WiFi is very finicky and will randomly kick you off. When trying to reconnect, it was very temperamental and I actually had to call the help desk. Luckily, they were able to resolve the issue and give me a tip on how to reconnect efficiently. Once I knew how to do this, it was less of a problem. However, I was there for work, and was extremely frustrated on having internet issues when I had urgent emails or approaching deadlines. If you MUST have reliable internet during your stay, think twice before booking here. In the evening, they offer warm chocolate chip cookies. They are delicious! Which is why I had to workout in the awful exercise room... Parking is free and ample. They have a bit of room in the north end of the lot for larger vehicles or trucks with trailers, however getting in and out of the lot is a narrow travel lane. Otherwise, the hotel is within easy walking distance to a couple of good restaurants. It is located on the south end of town, near the main drag (but not on it). It is about 4 minutes to get to the interstate (as long as you miss the train crossing). One small note, they have a small wetland on the north end of the property that was filled with frogs and birds. It was super peaceful to walk over there and listen to the chorus of the evening frogs and do some bird spotting. A nice touch for sure. All in all, the value was good (I felt the room rate was very reasonable), but I would probably choose a competitor if the room rate was similar.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Nick, We truly appreciate the time that you have taken and the great detail and feedback you have provided us regarding your stay. It is always great to hear from others in the industry with helpful feedback and suggestions. We are pleased to know that overall you found your stay to be a good value, appreciated the service you received from our staff, and found our location to be a good fit for your stay. However, we do apologize for the Wi-Fi issues you encountered. We do understand our internet concerns and have taken leaps to correct our problems. We know how important it is for all of our guests to stay connected, but especially our business travelers. For our guests, we are having brand new internet installed throughout our location for the absolutely fastest internet we can provide for out guests. I truly hope you will be able to give us another chance to knock your socks off with our new internet next time you're in town. You have provided us a great amount of detail and feedback to bring back to our management team to continue to work on improving our services. Thank you again, and we hope that you will come back and stay with us in the future so that we can show you all the ways we are implementing your comments.

"Very nice"

5
08/05/2017

Loved our stay. Front desk person was VERY nice and friendly to me and my family. Also, having the pool stay open for 24 hours was awesome. My kids enjoyed that. Although we didn't see any towels at midnight.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Danny, Thanks for taking a minute to reach out to us. We always value feedback from our guests. We take pride in offering outstanding service and creating an environment for comfort and relaxation. It's wonderful to know that you felt welcomed by our desk staff. We're also glad your family got such good use of the pool, though we'll try to make sure the towels are better stocked next time you stay with us. Anytime you want to come back and visit Ellensburg, we would love for you to stay with us again. We would love another chance to give you a great hotel experience.

"Dont Stay in Room 121"

2
07/05/2017

My wife and I left hotel at 1130 pm and drove 3 hrs to our home rather than stay here. We paid extra to get upgraded suite and were placed in room next to fire sprinkler system room. A faulty very loud compressor went off every 15 min. We didn't notice until around 930 pm because we were out all day with our grandson. We were willing to ignore barking dog across the hall but the pump is right by headboard of the bed. The hotel was completely full so we drove home. Will not stay here again..

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Patrick, We're sorry to hear about the unfortunate circumstances you experienced during your stay. It's never our goal to give guests a bad experience, and we're sorry that you had this happen after paying for an upgrade. We will look into the issue with the compressor. If it bothered you, then there is a chance that it's been a problem for other guests as well. Thank you for bringing that to our attention. We would love a chance to make this up to you. The next time you are in the area and need a place to stay, we hope that you will look us up and let us provide you with the comfortable, restful experience that you deserve.

"Disappointing Stay"

3
07/05/2017

Cable and Internet was out and no room discount was offered. Outlets in bathroom not working and electric toothbrush was dead in the morning, due to outlet in bathroom not working. Couldn't fix my hair due to non functioning electrical outlets in bathroom. Now running late, no time to enjoy breakfast. Disappointing:-(

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Cynthia, We are sorry to learn that we seemed to be having some technical difficulties during your stay. We are in the process of doing some minor renovations and that may have been the cause of the issues that you experienced. We are very sorry for the inconvenience. We will be completing our renovations at the end of July and hope that you will have an opportunity to visit with us again so that you can see the improvements and enjoy a stay that is more in line with your expectations. Thank you for taking the time to let us know about your stay.

"Great Hotel for a sleepover"

5
04/05/2017

We were late getting there driving halfway across the state of Washington after work. The Front Desk was all smiles and took care of us and directed us to a great dinner nearby. Then we got to a perfect room and an awesome bed that we slept through the nite... So after a great breakfast we left thinking this was a perfect stop and we were refreshed to continue our drive to Coeur d'Alene.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Barry, We are so pleased to hear that we could provide you with a restful night's sleep on your way to Coeur d'Alene. We are glad that you found our accommodations comfortable and to your liking, and that our breakfast left you energized to start the last leg of your journey. Nothing makes us happier than hearing that our staff was able to take care of you and make you feel welcome during your stay. We would be honored to host you again should your travels bring you back our way!

"Good Nights Sleep"

4
02/05/2017

When traveling to the coast to work from Kalispell Mt. I always make it to the Ellensburg Best Western Plus. I've stayed there many times and it's always clean always comfortable and I always get a Good Nights Sleep

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Ron, Returning guests are always a welcome sight, and we're delighted by your positive review! At Best Western Plus Ellensburg Hotel, we strive to provide clean, comfortable accommodations consistently. It makes our day to hear we've upheld that standard during all of your visits. We're glad too that you're able to rest so well here, and hope that all aspects of your stay were pleasant. It's an honor to have earned your loyalty, and we look forward to your next visit.

"Great spot"

4
27/04/2017

Only in Ellensburg for a quick work trip but the room was clean, the staff was all super nice, and there's so much food provided! Arrived to fresh cookies coming out of the oven and soup, and a variety of options at breakfast. The gym area was incredibly small but thankfully I was the only one. It probably couldn't fit more than 1-2 people

"Ellensburg, WA"

5
24/04/2017

Very helpful, & clean. Only place I'll stay when I go to ellensburg before college. I like how the pool is open 24-7 and continental breakfast is included in your stay which they have a big variety as well. The desk people are very helpful with attractions and places to eat.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Beth, What a great review to read! We thank you for taking the time to let us know that you appreciated our clean accommodations, helpful service, complimentary breakfast and 24-7 pool access. It sounds like you will be starting CWU in the near future, so we hope this means that we will see more of you in the coming months. Thank you again for choosing Best Western Plus Ellensburg and for your five-star review!

"Visiting College Daughter"

4
23/04/2017

House keeping could improve. They just made the bed. Some towels were replaced, but not all. Kind of made it seem like camping, but had the bed made. Front desk was great! This is our first choice in Ellensburg Washington.

FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Thank you for sharing your comments with us! Our front desk team will be delighted to receive your kind compliments, and they were happy to provide you with excellent service. We're sorry to hear that our housekeeping could have been a bit more thorough, and hope that the rest of your stay was nonetheless pleasant. It's very flattering to hear that we're your first choice when staying in Ellensburg, and we thank you for your loyalty. We appreciate your feedback and look forward to your next visit.

"College visit"

3
19/04/2017

Staff was great, pool and spa was fantastic, great location close to the University. Breakfast was OK, could have a few more options. The price for the rooms were high. Housekeeping needs to be retrained! I would probably try staying somewhere else for my next visit to Ellensburg.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Dear Sue, Thank you for taking the time to share your comments with us. We're glad you enjoyed our excellent service. Please accept our apologies for any housekeeping issues you experienced. It saddens us to hear that you felt our rooms were not a good value and that you'd probably choose to stay elsewhere in the future. We'd love you to contact us directly, so we can get more specific information and learn how we could have improved your stay. Although you would have preferred a few more breakfast options, we're nonetheless pleased that you loved our pool and spa, and found our location near the University to be convenient. Your feedback is always appreciated, and we'd love an opportunity to provide you with an even better stay.

"Good stay"

4
19/04/2017

Nice comfortable stay, front desks was helpful and pleasant to deal with. Near train which passed thru a couple of times with full horns but hotel has no control of that. I would recommend staying here.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Dear Andy, Thanks for taking the time to leave us some feedback. We're glad that you had a comfortable stay at the Best Western. Our team works hard to make sure you enjoy your stay, so it's always great to hear back from guests. We do apologize about the noise from the nearby train and hope that it did not cause too much disruption to your sleep. We appreciate the recommendation and invite you to come back again next time you're in Ellensburg.

"Best Western Ellensburg"

4
18/04/2017

The staff was very friendly and helpful. The cookies were delicious, put out around 4:30 and gone by 6. The room was clean and quiet. There was a good restaurant within walking distance from the hotel.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Dear Susan, We are happy to hear that you enjoyed your stay with us at Best Western Plus Ellensburg Hotel. Thank you for taking the time to give us your positive comments. Our staff is honored by your compliments, and we are glad that you enjoyed our delicious complimentary cookies! We are honored that out of all of the hotels in Ellensburg, you chose to stay with us. We're glad that you were able to discover a new restaurant during your stay, and it would be our pleasure to welcome you back on your next trip to town!

"Comfy rooms"

4
14/04/2017

The beds were extremely comfortable and the rooms were very clean. The continental breakfast was not much to desire, but they did provide an assortment. I would recommend staying at this hotel if you are in the area.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Dear Kaci, Thank you for taking the time to review your recent stay with us at Best Western Plus Ellensburg Hotel. Although we are disappointed to hear that out breakfast did not meet your expectations, we are pleased that our comfortable beds and clean rooms made your stay a restful one. Thank you for choosing us for your stay in Ellensburg, and your recommendation is the highest honor. We would love to host you again soon.

"Not a good place to stay"

1
13/04/2017

When we entered the hotel it did not smell good. The rooms needed updating. The lighting in the room was poor but the bathroom was even worse. You could not shave or put on make-up properly it was so bad. We were there for 2 nights and they did not clean our room after the first night. The front desk had to give us clean towels. The location is near the train tracks so we heard trains go by all night.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Dear Margie, We appreciate when our guests take the time to share their thoughts with us. We know that all feedback is valuable as it allows us the opportunity to constantly work on improving the level of our service and accommodations. It is upsetting that you were not pleased with the lighting and cleanliness of your room and a lack of attention from housekeeping. We will be addressing these issues with the housekeeping staff so that we may ensure a better experience for future guests. Unfortunately, the convenience of our location places us right near a train and we are sorry that your rest was disturbed by the noise. Thank you so much for letting us know about your experience, and we hope that you will consider staying with us again so that we can offer you a stay that will be more reflective of your and our expectations!

"Trip to CWU "

5
08/04/2017

The room was clean and confortable. The staff was helpful and provided a great daily breakfast. Easy walking distance to several fast food choices. Just a couple minute drive from Downtown and CWU campus.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Dear Rosalind, Thank you for choosing the Best Western Plus. We're pleased that you were satisfied with your room. We pride ourselves on giving guests a comfortable stay close to everything you need to enjoy your time in Ellensburg. It is also nice to read that our staff and daily breakfast played a key role in your positive experience. We hope you can come back and enjoy your next stay even more.

"great place to stay in Ellensberg"

5
06/04/2017

Very nice and helpful staff. The room was clean and very nice. Very very comfortable bed and great pillows. Will be our hotel when visiting Ellensberg. And of course the free Breakfast was very good and saved us spending additional dollars going out for breakfast.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Dear Tina, We're delighted by your rave review! It was our pleasure to provide you with the clean, comfortable accommodations and the friendly service you deserve. We're so glad you enjoyed our tasty free breakfast, and are happy it saved you a few dollars as well! Planning to return is the highest compliment you can pay us. It would be a privilege to have you stay with us again next time you're in Ellensburg.

"Excellent Property"

5
05/04/2017

This is a very nice property that definitely deserves it's 3 diamond rating in AAA. The rooms are large, clean and very comfortable. All of the rooms at this property are suites and the best part is that they allow dogs. The nicest BWP we've stayed in.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
We would like to start by thanking you for being a loyal Best Western customer. That makes it even nicer to hear your praises as the nicest Best Western you have stayed at! We are thrilled to know that you enjoyed our suites and you were able to bring your dog along for the trip. Thank you again for such a wonderful review and we can't wait to have you come back and stay with us soon.

"Nice Surprise!"

5
02/04/2017

Admittedly Best Western hotels are not usually my first choice. I was very pleasantly surprised by this hotel. The room was clean, the pool was warm and the staff was friendly. The breakfast was more than adequate. There was even infused water in the lobby.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Dear Diane, It is always wonderful to pleasantly surprise our guests and we are thrilled to know that we delivered an experience that exceeded your expectations. We are happy to know that enjoyed the pool, appreciated your room and found our staff to be accommodating. Thank you very much for the very positive review and we will make sure to have a refreshing glass of infused water waiting for your next visit!

"Solid Stay"

4
29/03/2017

this is soild place to stay when you're in the area. the strength of this property is the staff. they know what they are doing and will serve you well. My biggest ding against them is the fitness room. One tread mill, one elipitical needs a bike but its not the end of the world.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Dear Todd, Your compliments to our team are greatly appreciated! Thank you for noticing our efforts to provide capable, efficient service. We are glad you are able to successfully workout with what is provided, we have added a bike to our fitness room. We are sorry you were not able to enjoy that new piece of equipment. Thanks for choosing our property during your visits to Ellensburg. Hope to see you again soon!

"Clean and comfortable; friendly staff."

5
28/11/2016

Very friendly staff. Very clean and comfortable rooms. They were serving pie on Thanksgiving which was a nice touch. Quick and easy express check out. I didn't use the pool this time but my family has. I ask for the 3rd floor as I don't want to see or hear the pets on the first two floors.

"A middle of the road GREAT place to stop and rest."

5
28/11/2016

As we pass the Ellensburg area we try to get stop at the Pasta Company for lunch or dinner. Now we can stop, enjoy wine and stay at the Best Western Plus for a quick swim and quiet, comfortable nights sleep. Thank you - a pleasant surprise!!

"No"

1
25/11/2016

Reserved a one bedroom suite (which is needed for my insomnia so my hubby can sleep as I'm wide awake) Spoke directly to the front desk to do so. Arrived to a handicap suite (one room...no separate bedroom) went and asked for the room we reserved...she realized we ARE in the wrong room, but they don't have one we want available!!! Took off $20 and said sorry (after claiming that i called the 1-800 number to reserve and I argued that I called the actual front desk to do so, which she then once again agreed to) Said every room has a half wall between bed and couch and hopefully that will help, well NOT THE HANDICAP ROOM! Went back to the room and just couldn't do it!!! There wasn't even a bathtub, rather a roll in shower stall. Went back and was placed in a regular room. She asked if we could get our luggage to the 3rd floor by ourselves if not she'd do it. We are not handicap (both were standing right there!). Regular room? Missing tile in bathroom and a "odd stain" on couch cushion. I give up!

"Great Stay"

5
25/11/2016

Loved everything about this hotel. Clean comfy rooms and great staff. Family loved the pool and hot tub. Breakfast was delish with a variety of dishes to choose from. My picky son was even pleased. Great stay!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Sara - We are so happy that we were able to provide you and your family a stay that you loved. We are also glad that you all enjoyed the rooms, pool and hot tub. We are even more excited to know that our breakfast options were able to satisfy your son's refined palate. Thank you so much for your kind words and positive review and we hope to welcome you back very soon.

"Great place-rates"

5
23/11/2016

Fantastic place to stay and the rates were fantastic. We will stay here again. Staff was friendly and very professional, Rooms were large and clean. Beds were great. Cookies were a tasty treat. Overall this was a great stay. Thank you Best Western.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
What a wonderful review to read. We are so happy to know that you found our hotel to be a great stay and fantastic value. We are also please to see that our staff, clean rooms, beds and cookies helped to make your stay great. Thank you again for leaving such a nice review and we are already looking forward to your next visit!

"Staff entered room despite 'do not disturb tag' and removed belongings"

1
21/11/2016

Left the hotel @ 8am to take care of business. Left the 'Do Not Disturb' hang tag on the outside door handle. Came back at 10:30 to gather my belongings and check out. Housekeeping had entered the room, propped the door open and removed half of my belongings from the room. I called out in the hall for staff 'Hello, hello!!' and the staff came and very un-apologetically said 'your stuff is down at the front desk'. When asked 'Why??' her answer was 'sometimes we start early'. I pointed out the 'do not disturb' sign as well as the time. It didn't seem to register with her. I went down to the front desk and they were apologetic but didn't immediately offer any type of action or compensation. I pointed out the legalities and some of the implications of leaving a guests room open to any passerby while that room was still supposed to be safely locked. The staff at the front desk said he would credit me $25 on the bill. When I arrived home and checked my account - I found that instead he charged me an additional $80. So - now I am further inconvenienced because I have to take the time to call the accounting department and get this straightened out - and I am sure I will have to wait days or weeks while it processes through their system. I am beyond disappointed and frankly pretty angry that this happened. I was already having a less than stellar visit - the carpet between the beds was wet, the area behind the nightstand was dirty - with an old discarded chip bag and lots of thick dust - and hadn't been cleaned for quite some time. This is where we all plug in our phone or laptop chargers while we work or use our phone in bed. The shower did not drain well, or at all. The water pressure was very low and inadequate for an efficient shower. There was a mystery spill or stain in the coat closet. The bathroom was minimally clean - around the edges of the sink, floor, tub wall were all dirty. I will not stay there again. I feel that their understanding of simple minimal hotel operating expectations was terribly low and certainly the sanctity of a guests room was not respected. The fact that the hotel charged me additional money when I complained about them entering my room was a retaliatory act. For the record - I was respectful when bringing it to the attention of the front desk staff. I will be sharing this with other friends who travel as a warning. I don't have any way to rationalize their actions.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Penny, Thank you for reaching out to us at the hotel to discuss the issues you encountered during your stay. Once again, we would like to apologize for the miscommunication and confusion that led to the removal of your luggage from your room. As we explained on the phone, our housekeeping team mistakenly believed you had checked out and thus, treated your luggage as lost items. While this is not a common occurrence, we agree that our team has to be more careful in these matters and have addressed them accordingly. We are grateful you contacted us in regards to the charge on your card, as this gave us the opportunity to promptly amend this issue as well. It would be a privilege to host you once more and provide you with the stay you expected and an experience more typical of our accommodations.

"hotel met all my expectations"

4
18/11/2016

I stay at this hotel when I come to visit my son at Central Washington University. The staff has always been exceptional (will add a comment further in the review) and the amenities are more than adequate. Free wifi, business center, indoor pool, breakfast plus fresh baked cookies, along with bananas, apples, oranges and coffee/tea are available 24/7. Breakfast starts at 6 a.m. I mentioned at check-in that I would be leaving earlier than that and was told that "to go" bags would be at the counter. The only hitch was when I checked out at 3:15 the to go bags weren't out. I mentioned it and the counter staff said they normally put them out at 5am. I was cool with that, I had hoped he would have stepped up and offered to either make one up or something along those lines. That was the difference between a 4 star and a 5 star review. Nice big rooms, spotless bathroom and if you need miscellaneous toiletries they can be had gratis at the front desk! I will definitely stay again.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Greg - First, we want to thank you for continuing to stay with us when you come to visit your son. We are happy to hear that our staff and amenities are why you continue to choose The Best Western Plus Ellensburg each time you come to town. We do apologize that we overlooked an opportunity to impress & delight you with the pre-breakfast to-go option, but we will be sure to review your comments with our staff as we are always working on ways to keep improving our guest experience. Again, we truly appreciate your positive review and repeated loyalty and we look forward to making your breakfast experience up to you on your next visit.

"We Love Best Western"

5
14/11/2016

We Love Best Western, we only stay at Western, we take our dog, she is always welcome. The rooms are very clean and the breakfast eliminate one meal that we don't have to purchase that day. They are very reasonable as well. We'll always go back.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Judy, It is a privilege each time we have the pleasure of hosting you. We are thrilled to learn we continuously live up to your expectations as well as our brand standard. Thank you for being such a valued and loyal guest. We look forward to your next stay and promise to continue delivering the service and accommodations you deserve.

"Very nice"

4
11/11/2016

Clean, friendly and cheap!!!the room was well kept, the staff was very friendly! Next time we stay in Ellensburg we will be staying here! Thank you so much best western in Ellensburg , Washington! Great work

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Here at Best Western Plus Ellensburg, we aim to offer clean accommodations paired with excellent service, all at an affordable price. We are happy to hear we succeeded in these aspects. Thank you for sharing your positive comments with us. We are already excited for your next visit to Ellensburg and look forward to the opportunity to provide you with another memorable stay.

"Big Ol boy"

4
09/11/2016

No worries if your a big Ol boy, the towels are normal size... This has to do with another post I made on another Motel in Ellensburg. The room was really nice and very roomy. Fantastic shower. Breakfast was normal for a continental. The pool look real appealing but didn't have a chance to try it out. Nice place to stay this time of year as it is priced reasonable. Beware staying there in the summer, they will try and get all your money.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
We are thankful for the time you took to share your thoughts with us. We are grateful for the trust you placed in our property to provide you with the accommodations and amenities you were seeking, all at an affordable price! While we agree that our rates vary depending on the season, we always strive to maintain competitive pricing in our market. Hopefully during your next visit to Ellensburg, we will have the privilege of hosting you again and you will have the chance to take advantage of our heated pool. Once again, thank you for your kind remarks and we look forward to another opportunity to leave a wonderful impression.

"Quick overnighter, but would have enjoyed longer!"

5
07/11/2016

The sausage at the breakfast wasn't very good, but otherwise the pool, hot tub, and rooms were clean and inviting. I loved that they had "clean remotes" for the TV's. It shows they emphasize a clean stay. It was a real pleasure to stay here.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Kevin, We are pleased to hear that our dedication to cleanliness did not go unnoticed! Thank you for sharing your positive comments with us and for choosing Best Western Plus Ellensburg. While we are sorry to hear the sausage served in our complimentary breakfast was not to your liking, we hope you were able to find another option in our selection that appealed to your taste. We appreciate your recognition of our clean and inviting rooms, pool and spa area. We would love to welcome you back for another great stay!

"Great place to stay"

5
06/11/2016

The hotel is newer and very clean. They have a great complimentary breakfast set up with a lot of yummy choices. The staff was nice and friendly and the hotel is close to the freeway and to all the neat shops and restaurants in town. We will definitely stay again!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
It pleases us to know we may receive the privilege of seeing you again! Thank you for your kind compliments in regards to our friendly staff. Your kind words are motivators to the team to keep up the dedicated service they perform daily. We are glad our breakfast options provided you with sufficient energy to explore the city. We look forward to your next visit and are always happy to provide suggestions on more places to explore in Ellensburg.

"One of the most exceptional Best Western Hotels I have stayed in!"

5
31/10/2016

The staff is awesome, exceptional service from the front desk staff, David went out of his way to make us comfortable and take care of us. I will definitely stay at this hotel again! The pool area was nice and clean, room were awesome and the property is clean and quiet.

"Great Hotel, Amazing Staff, Great Location"

5
28/10/2016

Had a great time here. The room was in perfect condition with all stated amenities. Breakfast was great. But by far my favorite part of my stay was the staff. Everyone was very friendly and helpful...noticeably more than other hotels I have stayed in. Highly recommend!!!

"Friendly staff"

4
27/10/2016

Convenient location and personable receptionist. Comfortably furnished rooms and nice breakfast room with nice variety foods. A great pool and exercise room. Our room was a little stuffy smelling but we were able to open a window.

"Exceptional Staff"

5
24/10/2016

Refreshing to engage with staff who really seem to enjoy their job & care about the customer. All super friendly & went above & beyond to accommodate our needs & then some. Super clean & uber comfortable beds! Unfortunate "train noise/horn" in the middle of night only down side since it woke us up a couple times since we're light sleepers.

"Quiet location"

3
23/10/2016

This hotel is located close to I-90, but not so close to get road noise. The hotel is nicely decorated and the staff is helpful and kind. Nice continental breakfast, swimming pool and hot tub. Rooms are clean and super quiet.

"Awesome, possibly the best BW of hundreds I've visited"

5
18/10/2016

Room was clean, breakfast was outstanding, let me park my bike under the canopy so it didn't get rained on and stellar staff. Bed was cozy and hot tub and dry sauna really appreciated after a cold, wet ride through the pass.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Our team is always available to help in any way they can to ensure you have a comfortable stay. Thank you for choosing to stay with us during your travels. We are happy you took advantage of our various amenities including the hot tub and sauna. We would love to host you again during any more visits to Ellensburg. A cozy bed will be waiting for you!

"Beware hay trucks at 6:00 am"

3
18/10/2016

Comfortable room; plenty of space for couple, pet and ADA support equipment. Comfortable bed for two plus med-small doodle dog. Road noise associated with nearby export hay facility trucks not so good at 6:30 am. Great park for dog exercise within walking distance. Downtown (such as it is) eats a short drive away.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Tim, Best Western Plus Ellensburg prides itself in delivering the comfort our guests seek and we are happy to hear you, your partner and your pet were comfortable during your stay. Thank you for taking a moment to share your positive thoughts with us. We apologize for the noise level you experienced early in the morning and assure you it is not a regular occurrence. We hope you enjoyed exploring our beautiful town and were able to get some tasty food in the area. Should you be in Ellensburg again, we hope you consider staying with us as we would love to have you.

"Overall Consistancy"

5
18/10/2016

Facility is consistently clean. Recent upgrades to the lobby area, artwork on each floor, and breakfast area are a plus. Carpets were recently shampooed in all rooms and corridors. The location is just far enough from the main street for reduced road noise yet, close enough for access to freeway and sites in town.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
It is always a pleasure to receive recognition for our hard work and efforts to continually improve our accommodations. We are happy you enjoyed our clean rooms as well as our convenient location. Hopefully, the distance from the road allowed you to get a restful night's rest. We look forward to delivering another clean and comfortable stay the next time you are in the area.

"Fast, clean, friendly"

5
17/10/2016

Easy access from the highway, very friendly desk staff, clean, comfy room, nice amenities. Good wifi. Decent bed, lots of pillows. Didn't try the breakfast, but the cookies at the front desk were excellent.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Thank you for the amazing review of your recent stay here at Best Western Plus Ellensburg! We encourage all our guests to share their experiences with us so we know how we can continue to please them. Thank you for sharing your comments in regards to our delicious cookies, and more importantly, our clean and comfortable accommodations! It would be great to see you again during any subsequent visits to our town. Hopefully, next time you will be able to take advantage of our tasty breakfast!

"best reception ever!"

4
17/10/2016

You will definitely have trouble finding anyone who is more welcoming and helpful. A definite asset to the hotel. He was able to recommend a great place to eat, and even convinced me to have a warm cookie, when I was already full. Great cookies by the way

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
We couldn't be more pleased to hear about your positive experience, William! Our staff is always happy to help our guests and we appreciate you taking notice. We're glad the cookies were a hit as they can be very tempting even with a full stomach. Please come back and visit us again the next time you plan a trip tp Ellensburg!

"A good stop over"

5
16/10/2016

24 hour exercise room and pool for guests over 21! Friendly staff and comfortable room. The breakfast was extra filling and welcoming. We will remember this as a good site to return to when traveling through Washington.

"Fantastic Stay in Ellensburg, WA"

5
15/10/2016

One of the nicest best Western's I have stayed in. The young gentleman at the front desk was awesome. Very helpful with all our needs. Including change for the laundry, assistance with the computer and coupons for dinner. Great find after a long day on the road!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Our staff is always happy to help! We are thrilled that you found our property after a long day's travel. We hope that we made your stay as pleasant as possible by assisting you with your dining options and computer usage. Next time you are passing through Ellensburg, please come visit us again!

"Great overnight stop"

5
12/10/2016

Driving from W.Canada to Oregon coast, made this our O/N stop. Modern clean quiet comfortable room at a great rate. Front desk staff very welcoming with great advise of dining opportunities in Ellensburg. Everyone so friendly and welcoming to guests from N of the 49th.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Wow! It really brightens our day to know we were able to provide you with an excellent stay! Thank you for your encouraging comments. Our team appreciates your recognition of their friendly and helpful demeanor. We are glad you felt welcome and we were able to answer any questions you had. Next time you travel through the area, we hope we get the privilege of hosting you again!

"Great stay"

5
09/10/2016

Great staff, friendly staff, good breakfast, clean rooms. We have stayed here before. We will stay again. Our granddaughter is in college here. We love spending time with her. They grow up to fast. Weather was good. Windy but not to bad.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Linda, On behalf of our team, we thank you for your wonderful compliments. Your appreciation of our friendly and helpful service is extremely welcome. Thank you for continuously choosing Best Western Plus Ellensburg while visiting your granddaughter. During future visits, we will continue to deliver the same excellent service and accommodations you have come to expect of us.

"Basic hotel priced a little high..."

3
07/10/2016

This was a Best Western Plus and I'm not really sure what the plus gives you. This was your basic hotel with a pool and a continental breakfast. Not much more than that and sits right on the train tracks. I have not stayed anywhere else in Ellensburg but might look elsewhere next time or try to get a little further out of the city... If I was to price the room we stayed in I would say it was worth 120 - 150 and not 200 per night.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Thank you for taking the time to share your thoughtful feedback with us. We are happy to hear you had no complaints in regards to our rooms. However, we apologize that we did not deliver the value you were expecting from us. We strive to provide clean, comfortable and well-equipped rooms that our guests seek, paired with superb service in a central location. We hope you consider staying with us again during your next visit to Ellensburg as we would consider it an honor to be given another chance to deliver everything you expected.

"One night Stay"

4
04/10/2016

We were in town for family. It was a nice, clean, and friendly quick stop. Good location near the Freeway for in and out. Not far from downtown and the college as well. We had a mini-suite and had our dog. We all fit nicely.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Sharon, Glad to hear you found the comfort you were seeking during your recent family visit. Thank you for trusting Best Western Plus Ellensburg to deliver the clean accommodations you deserve. We hope to welcome you back during your next travels to the area.

"Ellensburg Best Western"

4
03/10/2016

Great hotel. Good location close to all stores and easy access to Interstate. Only major disappointment was that a jacket I left in hotel room closet on checkout was not returned/ or found by cleaning staff and returned to hotel lost & found.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
We are delighted to hear you had an enjoyable stay with us! We are grateful for your time in writing your kind review. However, we are very sorry to hear you misplaced a jacket. We will continue to keep an eye out for it. Please check back with us soon to inquire about your jacket. Thank you for choosing Best Western Plus Ellensburg and we hope to see you again.

"Wonderful Best Western, love, love!!"

5
02/10/2016

This is one of the cleanest, well run BW I have ever stayed in. The gentlemen at the front desk was phenomenal. He works so hard to make sure guests are comfortable and happy to be here.I have been staying at this particular BW for several years, and the front desk is always gracious. The pool is clean. A 5 star breakfast, coffee, cookies in afternoon. Fresh apples, oranges, pears for snacks. Whew! Lovely reception and business areas.Beautiful linens on very comfy beds. Wow. Every BW should take a lesson or two from this hotel. Thank you for a great stay!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Returning guests pay us the greatest compliment by continuing to choose Best Western Plus Ellensburg as their preferred accommodations. Your kind words and recognition are extremely appreciated. We will be sure to keep up the superb service as well as the comfortable accommodations you have become accustomed to receiving when staying with us. Thank you for sharing your feedback. We look forward to your next stay!

"Ellensburg"

5
01/10/2016

I have always enjoyed Ellensburg and have spent many nights here in the past. The Best Western Hotel was not built when I was traveling through here. I'm glad I had a chance to stay here, if only for one night. I will happily return if the occasion arises. Two people stuck out, although I really did not get names. The General Manager was friendly and interesting. The afternoon desk attendant (Tim, I think) was good.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Patricia, It is wonderful to hear you enjoyed your recent experience with us! We are thrilled to learn we may have the privilege of hosting you again in the future. Our team appreciates your recognition of their friendly and helpful service. Thank you for choosing Best Western Plus during your visit to Ellensburg. We hope to see you again in the near future.

"Comfortable beds and friendly staff, BUT"

3
30/09/2016

The beds were comfortable, the staff was friendly and accommodating and the room looked clean, but the shower valve lever and the shower head were so stiff that my wife couldn't move them and the motel is right next to the railroad tracks; long (100+ car) trains come by every couple of hours (at most), around the clock, blowing their horns repeatedly; so if you want quiet to sleep, forget it. The “breakfast” is typical of today's motels, the worst kind of corporate packaged junk, which everyone knows is making Americans fat and sick: additives, emulsifiers, stabilizers, dyes, trans fats, high fructose corn syrup, CAFO meats, et cetera; and it tastes just like it sounds.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Dear Niles, We thank you for taking a moment to provide your review. We are happy to hear you were pleased with our beds, cleanliness and customer service. However, we are saddened to hear you did not enjoy your breakfast and your sleep was disrupted by the passing trains. We apologize that you had complications with your shower and wish you had requested assistance from our helpful staff. We will look into this concern to ensure future guests are comfortable while showering. Again, we thank you for your time and we hope you consider staying with us again.

"Wonderful little hotel"

5
29/09/2016

We stayed here during our trip through Washington and it was just perfect for us. It had a full kitchen, and very comfortable bed. The check in was very pleasant as the check out. Not terribly busy. The breakfast was good.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
We are glad we were able to provide the perfect accommodations for you during your travels through Washington. We hope you had a chance to explore Ellensburg a little during your stay. Thank you for sharing your comments and for choosing our accommodations. We would love to welcome you back should your travels bring you back through this way.

"Quiet One Night Road Trip Stay"

4
29/09/2016

The hotel has easy access to I-90, pet friendly first floor with a safe area in the back to walk your pet. Close to gas station and restaurant. Room was quiet and had a microwave and refrigerator/freezer.

"Waiting for escrow to close"

4
29/09/2016

My husband and I stayed here for 27 nights while we waited for our ranch purchase to close escrow here. 27 nights in any hotel is eye opening. The very best thing about this Best Western is the people that run it and the people that work there. They are some of the kindest, hardest working people I have ever had the pleasure to meet. The rooms are clean and spacious, the pool & hot tub were a God send, and after 27 nights you know how often things get cleaned and so forth. It's a clean pool and hottub. Thank you Josh, David, Gina, Leanne, Alan, the gorgeous head housekeeper, and everyone else. I am having the thank you party once I take a 30 day nap. Hearts. Marguerite

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
You and your husband are always welcome here! Thank you for sharing your wonderful comments in regards to our accommodations and customer service. All of our team will miss having you as our guest. We are glad you were able to take advantage of our clean pool and hot tub during your stay. Should you ever want to enjoy some more relaxation, come visit us again! We cannot thank you enough for all of your compliments and for choosing Best Western Plus Ellensburg during your waiting time.

"Very nice stay . . ."

4
28/09/2016

Stayed overnight in Ellensburg while visiting great niece at CWU - found this hotel to be very nice for our short visit. Front desk was helpful and informative about the area (restaurant recommendation, etc); room was above average size and the king bed was great! Breakfast the next morning had all the basics - hot & cold items. Quick access to the Interstate and short drive to restaurants & the university campus. Will probably stay here the next time we are in town.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Thank you for taking a moment to share your encouraging compliments with us! We are pleased you enjoyed our spacious rooms and comfy beds. Providing exemplary service is one of our goals so we are happy to hear you were treated with kindness during your stay. In addition, we are glad you were able to get a great start to your day with our complimentary breakfast. We look forward to the opportunity of providing you with another wonderful stay the next time you are in town, whether you are visiting your niece or want to explore the area some more. Thanks again for the positive review!

"Great place to stay.."

5
26/09/2016

We stay here 3-4 times every Fall, because our grandson plays football at the local college. Great rooms, friendly staff, and a good breakfast before heading home on Sunday mornings. The hotel is close to all restaurants, has WiFi, but they have had an ongoing issue with their cable TV programming, so we can't get certain major channels..( Not the hotels fault), just annoying..

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
You and your family are always a welcome sight! Thank you for continuing to choose Best Western Plus as your preferred accommodations when visiting Ellensburg. We are glad you enjoy our location near the college and various restaurants. We hope to continue delivering the same great experience and level of service you have come to expect of us throughout your future stays. We wish your grandson a good season and look forward to hosting you again!

"Wondeful stay"

5
26/09/2016

This hotel is such a good stay and experience for your money. The complimentary breakfast featuring hot and cold items is also so nice. I always enjoy my time at the Best Western and I can't imagine staying anywhere else. The level of service (no matter what city/state), is always uniform and exceptional.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
It is an admirable compliment to know we delivered everything you expected of us and of our brand. Thank you for choosing Best Western Plus Ellensburg and for being such a loyal traveler. We are happy you found great value in your stay with us and you enjoyed our complimentary breakfast. We would love to have you back during any more travels to the area.

"Do not stay in a room facing railroad!!"

3
21/09/2016

Rated this hotel a 3 only because of the room assigned to us. Other than that I would give it a four or 4.5 for the price. If you have a choice, choose a room opposite train side of hotel. Should have thought to use room fan to help block out train sounds which most Ellensburg hotels need to deal with. The train runs right through town and this hotel is within 1/8th of a mile, has a very loud whistle, and runs every two hours all night long. In addition, avoid room 313 which has a large spotlight shining right at the room window from a rooftop a couple yards below. Hotel management said they are looking into making appropriate changes but until they do I would not recommend this room. In fact we checked in at 3 PM and wondered why we were assigned that room at all. On the positive side the rooms are clean, lovely and comfortable as is the entire hotel. The staff could not be more accommodating or friendly so it is a shame that a good nights sleep was not part of our stay. breakfast was good as well.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Mary, It was a pleasure to provide you with clean and comfortable accommodations during your visit to Ellensburg. We highly appreciate all of your constructive comments as they will help us continue to improve. We are glad you were treated with friendly and helpful service throughout your stay, as we would expect nothing less of our personnel. It saddens us to learn that, although you enjoyed most aspects of your stay, we fell short in delivering a restful night's sleep. As we mentioned, we are working on making appropriate changes to ensure our guests are able to get the peaceful sleep they seek. We would love to host you again during any future visits to the area. Thanks again for all of your comments!

"Decent hotel- less than friendly staff."

3
21/09/2016

We stayed at the Best Western Plus Ellensburg on Thursday, September 15th. We had made reservations ahead of time. We were given a room close to the check-in desk and lobby restrooms. We requested a room on the second floor which they were very rude about our request for a change.. The room (#108) had very stained carpet near the door (pet friendly hotel- and pets are given rooms on the first floor only. Also very close to the train tracks- be aware if you are a light sleeper- the train horn will startle you at 2:30 AM. Check out process asks that you call front desk and leave the keys in the room- it would be helpful if the front desk staff seemed at least half-way friendly when answering the call.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Comments from our guests are always appreciated as they help us understand our guests' experience. Thank you for taking the time to share your thoughts with us. We are glad you found our accommodations to be decent and comfortable, though we wish we had lived up to all of your expectations. It saddens us to hear you were treated with anything other than friendly and helpful service. Our team is known for being accommodating and courteous to our guests and we are concerned by your report. We will address this with our staff to ensure they treat all guests with the respect they deserve. We would appreciate another chance to provide you with the superb service customary of our property, during any future visits to the area.

"Good stop on a road trip."

4
20/09/2016

Standard BW plus hotel on the motel strip in Ellensburg. Large room, comfortable beds, fridge and microwave all for a decent price. Breakfast included, with a good variety of hot and cold items compared to many hotel chains' "free breakfast". Good WiFi. Very friendly and helpful staff. Would stay again if in the area.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Here at Best Western Plus Ellensburg, our goal is to successfully deliver clean and comfortable accommodations at a great value. We are happy to hear we accomplished our goal during your stay and would be thrilled to host you again. Thank you for taking the time to share your experience with us. Your kind words to our dedicated staff will be passed along to ensure they keep up the great work. It would be a pleasure to continue providing you with the same experience you enjoyed so much.

"Management and Staff Rock!"

5
19/09/2016

Rooms were large and clean and building fairly new. A big plus was that even though the hotel was full, we did not hear any noise. No showers, voices, etc. It was great! The staff and management were extremely friendly although they were busy, and helped us with a problem when we had double booked. On top of that, they had excellent suggestions for meals and events. I plan to visit Ellensburg frequently and will be happy to stay at this hotel!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
We are already looking forward to your return visit! It was a pleasure to provide you with such a wonderful stay. Our team is always available to help and we are glad you sought them out when you discovered an issue with your booking. Thank you for trusting Best Western Plus Ellensburg to deliver the comfortable and quiet atmosphere you were seeking. We can't wait for your next visit! Thanks again for all of your positive comments!

"Comfortable"

4
15/09/2016

Great place for the family. Stayed here while touring colleges with my daughters and this was very comfortable. Water pressure could have been better and eggs not so great but the rest of the food was good and the room was more than comfortable. We will stay here again if the girls decide to go to school here.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Dear Bari, Thank you for taking a moment to provide your feedback regarding your recent stay. We are happy to hear you and your family were comfortable while staying with us. However, we apologize for the water pressure and eggs not meeting your expectations. We hope to welcome you back the next time you are in the area and we wish your daughters well as they make their college decisions.

"Convenient, big rooms, good amenities and value"

4
15/09/2016

We have stayed here twice in the past year and enjoyed the convenience of the hotel when visiting or driving through Ellensburg, Washington. The rooms are mini-suites and are clean and spacious. The amenities we greatly appreciate are the fitness room, pool, free breakfast, free coffee/fruit/cookies, and free parking. Overall a very nice place to stay.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Thank you for continuing to stay in our comfortable accommodations. We appreciate all of your kind compliments and are happy to hear you enjoy our various amenities. We look forward to keep providing you with everything you enjoy about our property to ensure you have another wonderful stay in Ellensburg. Thanks again and come back soon!

"Very nice property"

4
14/09/2016

We originally planned to stay here for three nights but that got extended to five. The hotel was very clean and comfortable, as well as convenient to the Kittitas Valley Hospital. Staff was excellent. There's a pool and work out room. Breakfast was okay, but could use more in the way of fruit choices. They were unusually generous with the in-room coffee supply. Had heard that train noises could be a problem but that was minimal. Will definitely stay here again.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Here at Best Western Plus Ellensburg, we strive to provide a comfortable experience for each and every guest. We are pleased to hear we accomplished our goal and were able to provide you with everything you needed during your stay. Thank you for sharing your experience with us and for your encouraging comments to our staff. We will be sure your compliments are passed on to our team. It would be a pleasure to see you again during your next visit to the area.

"After a long days drive from Montana."

5
12/09/2016

The desk clerk was very attentive to our needs and provided all info needed. Very grateful to the young lady. We had a corner suite with a kitchenette. After dinner we had our friends join us from an after dinner glass of wine and talk of the days events. Very relaxing evening and had a great sleep. Ready for our drive home to Ladner BC.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
It's always wonderful to hear we are able to successfully accommodate our guests and their needs. Thank you for choosing Best Western Plus Ellensburg as your resting point after your long drive. We are glad you were able to get a great night's sleep and re-energize sufficiently for your drive home. We would love to continue seeing you during your next drive through the area. We hope you arrived home safely!

"Clean and Comfortable"

5
08/09/2016

Our experience at the Best Western in Ellensburg was outstanding from the minute we checked in to check out. Our room was very clean and comfortable. I appreciated the offer of juice and coffee, 24 hours a day. There was an excellent selection of food served for breakfast. We would definitely stay again.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
What a wonderful review to read! Thank you for taking a moment to share all of your kind comments with us! We are happy to be able to provide you with an amazing experience from start to finish. It's great to hear you took advantage of our complimentary breakfast and daily treats. We look forward to your next visit and to providing you with another excellent stay!

"Nice place to stay"

5
05/09/2016

We were there for the entire weekend of the Kittatas County Fair and the hotel was quiet and restful and the breakfast is great! Good place to stop when you are on a trip as well. The staff are welcoming and very accommodating to you.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Reading your thoughtful comments brightens our day. Thank you for taking the time to share your wonderful feedback with us and for choosing Best Western Plus Ellensburg. We hope you enjoyed the Kittatas County Fair and everything it has to offer. We are glad we were able to provide you with a convenient, quiet location to rest after your days of fun! We would love to have you come back to visit us the next time you are in the area!

"Great rooms, great service"

5
05/09/2016

The staff were amazing at this hotel, going out of their way to make you comfortable. The pool and hot tub are open all night. And the rooms were very spacious. Best room and staff of my 3 week road trip. Great for travelers with pets.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Cindy, We are thrilled you and your furry ones were able to enjoy our clean and comfortable accommodations. Our staff is dedicated to ensure our guests are always comfortable and it is always pleasing to hear their hard work does not go unnoticed. Thank you for sharing your kind words with us and for awarding us "Best room and staff" during your road trip! We are honored and are looking forward to seeing you during future travels.

"Excellent Value in the University Town!"

5
31/08/2016

We were delighted to find this comfortable, clean, quiet spot with very friendly and helpful staff. The complimentary breakfast was easily the best we have had and we travel frequently. Indoor swimming 24/7 for travelers who need to be refreshed. Close to fast food dining as well as BBQ oriented places. Retail shopping not far away either. Well worth your consideration!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Thank you very much for taking a moment to leave such positive feedback about your stay with us! We are also happy that you found us, and that you thoroughly enjoyed our pool and breakfast. We love our staff, and we love hearing that our guests find them friendly and helpful. We will make sure that we share your feedback with them. We look forward to seeing you again the next time you are in town!

"Great Staff - Easy Access."

5
28/08/2016

Excellent service from check in to check out. We were traveling with another couple and the front desk made sure our rooms were close enough. David at the front desk was most helpful and provided valuable information on local venues.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Thank you for choosing Best Western Plus Ellensburg for your recent travel needs! We are thrilled to hear you were pleased with the service you received throughout your stay with us. Our team works very hard to ensure the needs of our guests are met. We will be sure to pass along your praising comments so the keep up the great work. Come back soon to explore some more of what Ellensburg has to offer! Thanks for the wonderful comments!

"Business Oasis"

4
24/08/2016

Occasionally I find myself tired and in need of a reliably clean and comfortable hotel in the Ellensburg area. This Best Western has been my go-to hotel for years. Staff is always attentive, the rooms are well-appointed, clean and quiet, and the Internet works very well.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Returning guests like you, pay us the greatest compliment by continuously choosing to stay with us. We are grateful for your recent feedback and for your kind compliments! We are glad we have been able to meet your expectations and provide the accommodations you seek throughout all these years. Come back soon for another reliably, clean stay!

"Exceptional Stay and Hotel"

5
23/08/2016

I read many reviews and decided to book and so glad I did! The hotel, location, grounds, and staff were all fantastic. If I ever need to stay in Ellensburg again... This will be my Go To for all future stays.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Your glowing review is extremely appreciated! Thank you for all of your kind words and for giving us a chance to provide you with a wonderful stay! We are happy to hear we will be seeing more of you during your next travels to the area. Be sure to ask our hard working staff for any suggestions on more places to visit and explore when you are in Ellensburg. Thanks again for trusting Best Western Plus Ellensburg for your comfortable accommodations! See you soon!

"Hotel stay"

5
19/08/2016

The hotel was very nice, immaculate and the stay was very friendly, helpful and very professional. I usually stay at Best western Hotels throughout the state of Washington and this facility is by far the nicest I've stayed in.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
We appreciate all of your kind words! Thank you for your wonderful review and for choosing Best Western Plus Ellensburg! It's wonderful to hear our staff all treated you with the courtesy and professionalism you deserve and expected. We will pass along your kind comments to encourage them to keep up the great work! We hope to see you again the next time you are in the area!

"We got a Suite and didn't expect it"

5
17/08/2016

This is a quiet hotel. We didn't use all of the services but those we did were superb. It was nice to sleep in a firm bed. We had breakfast and I loved making my own waffle. The hotel recommended the restaurant next door and it was VERY good.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
It brightens our days to know we were able to provide a guest with such a wonderful, relaxing experience. Thank you for taking the time to share your kind thoughts with us. We are delighted to learn you enjoyed all of our services and various amenities. We hope you had a chance to take advantage of our indoor, heated pool and spa area. We would love welcome you back during any future visits to the area and continue providing the superb accommodations and service you experienced. Thank you for choosing Best Western Ellensburg!

"Always dependable accomodations"

5
14/08/2016

Many years we have stayed here and the hotel and grounds are always well maintained. Professional employees and lots of smiles to go around. Good breakfast choices, close to a number of attractions and just a fun town to visit and explore.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Familiar faces are always a welcome sight! Thank you for continuing to choose Best Western Plus Ellensburg as your preferred accommodations. We are thrilled that you enjoy our convenient location and beautiful grounds. Our staff takes pride in the hard work they do every day and it is great to receive recognition. We will continue to strive to provide you with the wonderful stay you have come to expect of us during every stay. You are welcome back any time!

"Escape from the Rain"

3
14/08/2016

I booked this hotel as I drove up -- it as a last minute decision to get out of the rain and clean up some very wet gear. I had been camping in the Alpine Lakes Wilderness and enjoyed two days of rain...and very much needed a dry place to clean up and get sorted. This hotel was perfect! Upsides: huge room with kitchen - ideal for rinsing and then laying out all my gear to dry, hot tub, make-your-own-waffles! Downsides: no cable (to watch the Olympics), runny eggs, generic setting that in parts could use a deep clean (dust in the corners!) Overall: super convenient if average

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Thank you for choosing Best Western Plus Ellensburg during your recent travels. We are sorry to hear your camping trip was cut short due to the weather, though we are glad we were able to provide you with the dry and clean place you were searching for. It's wonderful to learn we were able to provide you with the perfect hotel, conveniently located. Glad you enjoyed our complimentary breakfast items as we strive to provide something for everyone's tastes. Our room amenities include cable satellite television which allows guests to watch the Olympics. We wish we had known you experienced any trouble locating the channel so we could have assisted you. It would be a pleasure to see you again, the next time you find yourself in the area. Thank you again for all of your wonderful comments!

"As always ~ a great stay!"

5
13/08/2016

This is a lovely hotel. The room was especially nice with a little sitting area and it was so very clean. I have stayed in Best Westerns before and you cannot beat the great reputation of a great hotel. Breakfast comes with your stay and it is very good!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
We are thrilled you enjoyed your stay in our comfortable accommodations! Thank you for trusting us to provide you with a wonderful stay! Glad to hear you found our accommodations to be clean and spacious and our complimentary breakfast to be tasty! Come back soon for another great stay!

"Elegant Hotel w/Copacetic Service"

5
12/08/2016

This Best Western was one of the best I've visited in terms of ambiance and décor. It has a very nice lobby area with a big breakfast hall serving omelets made to order, along with a truly nutritious breakfast (something commonly difficult for vegetarians to find in complimentary breakfasts). The suite was very spacious, with a private whirlpool, and we were very grateful for the complimentary bottle of sparkling cider. Most everything about this hotel was exceptional. The spirit of service, on the other hand, was noticeably lacking which was very surprising because this was always consistent throughout with Best Western. There was nothing overly wrong with the service, there was simply no spirit in it. An example is upon checking out, I was not asked how my stay was. This was disappointing because I wanted to express my gratitude for the complimentary bottle of cider and share my joy with how much we liked the suite and loved the breakfast. This was just one example of the lack of spirit of service, which we encountered from all of the staff (check-in, breakfast, check-out).

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
What a wonderful review to read! We are extremely grateful for your kind words and compliments! Typically, our team is known for providing friendly and courteous customer service so we apologize that they did not deliver what you expected during your stay. We thank you for letting us know of this issue so we can remind all staff members of the importance of always presenting a smiling face. We appreciate all of your kind compliments to the rest of our property including our clean and comfortable accommodations and our complimentary breakfast. We would love the chance to meet all of your expectations during your next visit to the area. Come back soon!

"Won't stay there again"

3
04/08/2016

I would not stay at this hotel again. Thought it was overpriced for the location, nothing around the area but industrial. Close to the interstate so easy on and off. If there is a next time I am in the area I will travel father to find a different hotel. The breakfast area was fairly clean but not very well stocked and for the first 5 minutes or so no attendant was in the area. Slow to restock the breakfast items like the scrambled eggs and biscuits. Have to say was not at all impressed.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Guest feedback is always appreciated as it helps us understand how to better serve our guests. We are sorry to hear you did not enjoy our location. Our staff is very knowledgeable of the area and would have happily informed you of the various attractions nearby, including Dick & Jane's Spot, Kittitas Farmers Market, Clymer Museum of Art, Japanese Gardens and various others. Our complimentary breakfast is made daily and thus sometimes there may be a delay in restocking the items you mentioned. We hope you will consider staying with us again the next time you are in the area as we will strive to provide the value and service you expected and that we know we can provide. Thank you for the feedback.

"Wonderful Hotel!"

5
02/08/2016

This was the second or third time I have stayed in this hotel and it is such a nice place. The walls are thick so you can't hear the sound of the people around you. The room was clean and spacious. We did notice that the maid forgot to change out the last persons wet towel but it was behind the door so I can understand that. Everyone at the front counter was friendly and it was a very quick check in. The pool is open 24 hours!! I have to say that I was probably the best thing about our stay. We stayed in the King Suite Jacuzzi room and it was an amazing room at an AWESOME rate (134.99) during the Jazz in the Valley Festival. As long as you book somewhat far ahead you can get great rates. We will definitely be coming back to this hotel. The only thing I would suggest for the management is if they could somehow make the parking lot bigger. We had to park out in the gravel next to the hotel at one point because the parking lot was PACKED. I don't blame them though since this last weekend was probably one of the busiest that Ellensburg sees during the summer. Overall I would say this hotel is Excellent!! I highly recommend it. We're actually thinking of coming back soon just for the fun of it!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
It brings a smile to our faces to learn you thoroughly enjoyed your stay with us! Thank you so much for choosing Best Western Plus Ellensburg during your recent stay and for your high recommendation! We thank you for being so understanding throughout this busy time for us and apologize that you experienced some difficulty with parking. We are glad you enjoyed our 24 hour pool as well as our comfortable accommodations! It's exciting to hear you are thinking about coming back to visit us again soon. We look forward to providing you with the same wonderful experience you had!

"High price, poor quality room"

2
01/08/2016

I don't know how this hotel gets such high ratings. We were told we would have a suite with a separate living room for $260 for a single night. We got a standard room with a dirty bathtub that would not drain. The window would not open because the latch was broken. We received a $60 discount due to these issues. We stayed the previous night at the c'mon inn in Bozeman MT and for $169 per night we had a beautiful room with a separate living room and a functional bathtub and window. Do not stay at this best western. Get a room at the Super 8 save money and have a better experience.

"A beautiful place to stay in Ellensburg"

4
01/08/2016

This is my 4th or 5th hotel in Ellensburg and hands down the winner to date in terms of room, staff and even breakfast buffet! many of the others are on this strip of road as you jump off I90, the BW has the added feature that it is down a side road, "off the main drag" which cushions it from both the road noise and the secondary sounds of I90 truck traffic. There is the 6 a.m. train that runs through but I can't blame the hotel for that and basically was able to roll over after the rumble and whistle ended. I got a suite room, big enough for 4 (double bed, pull out couch). Almost a full kitchen, and two tvs. Bathroom, very clean, recently redone and nice amenities for a BW chain hotel. Plenty of towels a big plus. Staff are super friendly, very helpful and eager to answer any questions. Breakfast buffet was fully stocked, with a great selection and some healthy alternative choices. Endless coffee, a plus. Would repeat my stay. I did pick a busy weekend to stay so the price/value was not what it might have been at another summer weekend. Probably a 30% bump on the usual rate but who can blame then. Still a good value for the restful couple of nights! I've saved money elsewhere and slept fitfully and at the end of the day, sleep is worth a couple more bucks!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Thank you for continuously choosing Best Western Plus Ellensburg as your preferred accommodations in the area! We are thrilled to have you back again. We appreciate you compliments to our hard-working, helpful staff and to our clean and comfortable accommodations. Familiar faces are always great to see and we are looking forward to your next visit with us! Thanks again for all your kind comments!

"Great place to stay"

5
31/07/2016

This hotel was a pleasure to stay at. The rooms were clean, comfortable and quiet. The breakfast bar had a variety of foods and the staff kept the food refilled and the dining room clean. We will be back.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Glad you enjoyed your stay with us! Thank you for taking the time to share your kind thoughts and for choosing Best Western Plus Ellensburg. We strive to always provide wonderful service paired with clean and comfortable accommodations and are thrilled to hear this was achieved. We look forward to your next visit!

"Substandard clenaliness, poor hygenic standards"

2
29/07/2016

I traveled on business and planned to stay at the Best Western Ellensburg for 4 nights. I ended up checking out early as I could not tolerate the smell, hair and dirt in the bathroom. At the end of July there is a Jazz festival in Ellensburg, therefore the hotel was at high capacity and the rates were sky high. Rates changed daily but I was taken aback by a rate of 270$ per night. Usual average would be around 140$. The front desk staff was friendly. The hotel seemed to have good amenities, including a pool, hot tub and outside barbeque. The breakfast was a nice bonus. The room was small; the A/C worked well; the bed was reasonably comfortable. The cleanliness was the worst I have ever experienced in a hotel. Perhaps I am fortunate that I have never stayed at low end hotels and motels; I considered Best Western as a mid-range, basic hotel similar to Hilton Garden Inns or Marriott Fairfield Inns. So, my expectations regarding cleanliness were not as high as standards for 4-5 star hotels. Either way, I significantly overestimated.... This is how my room/bathroom was: Blonde long hair was everywhere in the room, there were little paper pieces and dirt deposits visible on the carpet, indicating that no vacuuming was done after the previous guests left. The bathroom had a musty, moldy smell, the sink and tub appeared with a matte film such as un-cleaned soap and toothpaste layers. There was no sign of bathroom cleaner use anywhere in the bathroom. Wiping with water might have happened but it seemed no detergent was used in a bathroom for a long while. There were all types of hairs in the bathroom as well. Being on a short business trip I did not have much flexibility but I checked out early as I just had to have a clean shower elsewhere. I believe that the conditions I saw were beyond what you could fix requesting housekeeping to clean the room/bathroom. The smell would have stayed either way and I was disgusted.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
We appreciate your detailed feedback of your recent stay with us. Thank you for your compliments towards our friendly staff as well as our ample amenities including our complimentary breakfast and pool. It saddens us to hear you had to cut your stay short because we did not meet your expectations. We are ashamed by what you are reporting and will be addressing housekeeping immediately. As you mentioned, we have been very busy a the property these last few days, but that is no excuse to overlook basic cleanliness. We are glad you notified us of the issues you encountered so we can make changes that will prevent this from happening again. It would be a privilege if you gave us another opportunity at providing you with the clean and comfortable stay you expected and rightly deserve.

"Great Facility with wonderful staff"

5
26/07/2016

Always looking for a stop midway between our home in Sequim and Boise where we travel frequently. This time decided to try the Best Western Plus primarily because it was Pet friendly. What a wonderful facility. The room was clean and very comfortable. The facility's pool was large enough for some simple mini-lap swimming, a plus. The internet speed was more than adequate allowing me to stream YouTube videos without delays. Not something often seen in hotels these days. All in all a wonderful stay, We will stay there again.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
We are happy you found us! Thank you for stopping in for your recent stay! We are thrilled you enjoyed our facilities and amenities and consider it an honor that you will keep us in mind during future travels! We look forward to your next stay and again, thank you for taking the time to share your wonderful comments!

"Wedding Weekend"

5
23/07/2016

Stayed at this property three time this year and always found it excellent. Great beds and very comfortable. Pleasant and helpful staff. Very good breakfast and other amenities, pool, coffee and location much appreciated

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
Familiar faces are always a welcome sight! Thank you for continuously choosing Best Western Plus Lincoln Inn & Suites as your preferred location to stay while in the area! We appreciate your kind compliments to our comfortable accommodations and our pleasant staff. Come back soon to continue enjoying our clean pool, great location and complimentary breakfast!

"Comfy & Cozy"

5
18/07/2016

My sister-in-law chose this hotel for us as it was pet friendly. We were in town to attend her son's wedding reception. We found the experience of the hotel to be comfortable and enjoyable. It was a bit pricey for what we expected to pay in Ellensburg but for one night of pleasure, we were pleasantly surprised.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
We are happy to hear you were pleased with our accommodations! Thank you for your encouraging comments! Providing a clean and comfortable experience is our goal and it's great to hear we accomplished this with you and your furry friend! Should your travels bring you back to this area, we hope you choose to stay at Best Western Plus Lincoln Inn & Suites!

"Nice place for overnight or a few days"

5
17/07/2016

Very comfortable room and facility. It is probably the closest hotel to the highway, but we had no problem with road noise. Also, it was very quiet inside. We were on the second floor and couldn't hear the people above us.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
We are thrilled to hear you had an enjoyable stay with us! Thank you for taking the time to leave us your kind comments. It is great to learn we were able to provide you with a comfortable night's rest in an ideal location for travelers. We hope you continue to choose Best Western Plus Lincoln Inn & Suites during any future visits to the area!

"Friendly staff, nice room"

4
14/07/2016

The front desk person (David) was very friendly and helpful. He suggested many places for us to eat. Our room was great. We had a double queen bed suite. The beds have pillow tops and were very comfortable. The room was clean and everything was in working order. The only minus was that we were on the 2nd floor and looked out at the top of the pool building and air conditioning units. However, it wasn't a big deal to us. The complimentary breakfast has a good variety of foods. Overall it was a great stay.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Ellensburg Hotel, responded to this review
It is such a pleasure to hear you enjoyed your stay with us! Thank you for taking the time to share your thoughts with us! We are thrilled that you found our beds to be comfortable as well as our rooms to be well-equipped. We would love to have you visit us again in the future!

"Nice room, friendly staff"

4
09/07/2016

Location is just off the road with all of the chain hotels and restaurants at the edge of Ellensburg. The suite we had was nice, but note that the sofa in the second room of the suites is not a pull out sofa bed, so we could not have the loud snorer in our group in a separate room as we had hoped. Internet access froze within two minutes each of the three times I logged on, so I gave up on that too. Pluses and minuses, but overall it was clean and comfortable.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
We appreciate your kind review of your recent stay with us! It is wonderful to hear you enjoyed our location as well as our comfortable accommodations! We are so sorry to hear you may have experienced some difficulty sleeping with your friend in the same room! We hope you come back to visit us again to enjoy our clean and comfortable rooms!

"Convenient location friendly staff"

4
06/07/2016

Enjoyed our stay. Beautiful pool and very nice helpful staff. We stayed during Central Orientation and even during a busy time they were customer service oriented. The rooms were clean and the breakfast was good.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
We love to hear great things about our staff so thank you! We are also happy to hear you enjoyed the pool and our continental breakfast. Come back and see us soon!

"Nice place to stay"

4
05/07/2016

Our room was clean and the hotel was nice and safe. The front desk person was very nice and helpful when we check in. Told us about a discount if we ate at the Roadhouse next door. Breakfast was nice and had many choices. However the room did have a few issues; the TV did not work, and the tub did not drain well and shower head needs to be replaced,. Sprayed every where. Internet worked great.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Thank you for the review. We are glad to hear you had a nice stay. We are disappointed to hear about the issues you had with your room and assure you we will be looking into that immediately. Please come back and see us soon.

"Dirty and Rude"

2
05/07/2016

When we arrived, we were greeted by someone on the phone who would not put her call on hold. Next, we find hair on the bathroom floor and when we call about it, the front desk person kind of whines and says well, she is not a housekeeper but she will try. This was a waste. When we returned to check it, still hair. So we had to clean it ourselves! Check-out, again front desk person on the phone, unavailable to help us for a while. Then, the topper is, we left an item in the room and called a few times for them to locate it, to no avail. We finally talked to Josh; oh boy! I have never had the pleasure of dealing with a ruder hotel worker! He refused to acknowledge that perhaps our item was thrown away or taken since they could not locate it. I think he was implying that I had it! Yes, I do enjoy calling hotels and complaining about missing things just for the adrenaline rush. Oh man, do yourself a favor and stay at the Holiday Inn or something.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Maia, Your feedback is appreciated and important to us as it helps us improve on the aspects that matter most to our guests. We are terribly sorry and appalled to hear about your experience with us. Cleanliness is extremely important to us and we apologize for the oversight in the bathroom. We do not consider this acceptable behavior and all staff involved will be addressed. It is unusual that we receive complaints about our team members as they are all trained to be helpful and friendly. We are ashamed to hear you experienced otherwise. Though we do not make ourselves responsible for any items left behind, we do understand the frustration that goes along with forgetting something. We try to keep track of any forgotten items and return them to their owners when possible. Should we find your missing item, it will be returned as soon as possible. Thank you for taking the time to share your experience with us. Happy travels!

"1 night for work"

5
01/07/2016

Lovely property, warm and efficient welcome, very clean...really appreciate the sanitized tv controller. It is in a convenient location and the rooms are quiet. Good value for the money and very convenient to the highway.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Jamie, thank you so much for you feedback and kind words. We are so glad to hear that you enjoyed the location and found your stay to be a good value. We look forward to hosting you again in the near future.

"Confortable and Affordable"

4
27/06/2016

Good value in a nice safe hotel. Good location just off the freeway. Plenty of restaurants near by and a helpful staff. Pool is open 24 hrs. Breakfast has a good verity but nothing special or high quality. Free internet works well.

"Good Place to Stay"

5
25/06/2016

A well kept, clean place to stay with nice amenities. The staff was very nice and helpful. Good selection at breakfast and I loved seeing the dogs on the premises. Oh, and the chocolate chips cookies, yum!

"Be bopping around Washington"

5
22/06/2016

This Best Western hits the mark. Friendly staff, clean rooms, convenient location, nice parking lot, and a great breakfast. The breakfast follows the standard but adds those special touches such as diced ham, onions and cheese to add to your eggs and several berry medleys to add to your waffle. Very nice stay.

"Last stay of trip"

5
21/06/2016

I stay in hotels 5 nights a week for business... so I see a lot of rooms... Wife and I were on way home from a 5 day road trip and decided to stop instead of driving last 4 hrs home... didn't care about extras just wanted a comfortable bed.. to my surprise this was one of the best rooms of our trip... bed is VERY comfortable.. bathroom was roomy... great shower head ... jetted tub was a bonus we didn't ask for but was in room... and the rate was very fair... another great Best Western stay

"Nana Gives Another High Five!"

5
21/06/2016

Best Western Plus Lincoln Inn The BW+ have delighted granny on her trip. Again, are all the identities one would want while traveling. In addition, this Nana needs a place for her "kids" to stretch their legs. The Yorkies gave their nod of approval, and the mini horse would have lots of room for a pleasant walk in the open spaces surrounding this lovely motel. Nanas lil tip* Take advantage of lower rates by becoming Rewards Member than sign up for promos!

"Does Most of the Basics Well..."

4
20/06/2016

Nice, well-kept property with above average lobby ambiance and furnishings. Stayed in basic non-smoking king-bed room (vs. King Suite) which was comfortable. Room had low-wall divider between couch sitting area & the bed Also included was microwave & small, clean refrigerator. Bathroom was not small, but also not spacious. Shower is tub-combo with cloth shower curtain. Wifi was good - not overly responsive but adequate. Breakfast offered nice breath of food options including scrambled eggs and a meat (bacon) which is oddly missing at other competing hotels (like the nearby Hampton Inn). However, great tasting, constantly hot coffee with choice of robust, medium or light. Also, nice warm cookies presented in evenings. Hotel is just off I-90 & Canyon Road - & about mile & half from downtown Ellensburg. Starbucks less than 1/4 mile away. Nice feature was wider than normal parking spaces. Fitness room is very basic & subjected to same humidity rising from adjacent pool area. Only nagging issue was an electronic card-key that either constantly faltered or failed. Had to have it rekeyed twice over night stay...

"a nice hotel--good bed--but poorly jetted spa tub"

4
20/06/2016

The king bed was awesome! The staff were very friendly and helpful, even went the extra mile to make us fresh cookies--wow!! but we could have used to sofa to be a pull out bed and it wasn't. Also, the jetted spa tub was highly marginal--very weak jets.

"Picking up grandson from college in Seattle"

5
18/06/2016

this is the best place to stay, did not want the fancy/ expensive places in Seattle. After our grandson graduated college in Seattle, headed right for Ellensburg BW, for a peaceful, relaxing night and at the right price.

"Weekday getaway over the Cascades"

5
16/06/2016

The BW Lincoln Inn in Ellensburg was perfect lodging for our short getaway from western WA. We hiked the Umtanum Canyon Trail, then were warmly greeted by Katy at the front desk of the BW. Everything was perfect from the shower to the blackout curtains in our spacious quiet room. Great location, super breakfast, friendly staff - a real gem.

"very nice surprise"

4
14/06/2016

I think whomever owns this hotel got it right. Clean comfortable and well laid out.. Rooms are spacious beds are comfortable. breakfast was standard motel except fot the nice idea of peanut packets great idea for the road. also warm cookies on arrival

"Nice weekend getaway with my wife"

4
13/06/2016

I would give this 5 stars except the breakfast buffet was horrible. The room was great, we had the Jacuzzi suite. The hotel and rooms are very clean. We used the pool and hot tub as well, Not over chlorinated and very clean.

"Great Hotel"

4
12/06/2016

Clean, comfortable, great breakfast, friendly staff! Quick check in and check out. Great parking. Quiet. Nice pool. We've stayed here many times over the last 4 years while our daughter attended CWU and have not been disappointed!

"Comfortable"

3
11/06/2016

This hotel was very clean. The front desk staff was helpful once they showed up. The front desk was empty when we arrived. Had to wait about 10 min. For someone to show up. After a long trip we were tired and just wanted to check in. We were given a room right next to the elevator which was noisy. The room itself was very comfortable and the breakfast was ok.

"Comfortable Stay"

5
31/05/2016

It was a friendly front desk, clean & comfortable rooms, and great location. Very handy having a microwave & small refrigerator in the room. There were plenty of places to catch a bite nearby, also, the Best Western breakfast was very good. We would definitely stay here again In town we enjoyed the Saturday street market and shops. There's a Fred Meyer very close for any needs that may arise.

"Very Nice Hotel"

4
31/05/2016

My son and I stayed three nights,we went to the Wild Horse Wind And Solar Facility. The Room was one of the Cleanest Doggy room I have stayed in.My Chihuahua even liked it. Staff was very nice and they had twenty four hour coffee and Cookies in the evening. The room was very nice.We were able to get rooms close together as my son took my Chihuahua out in the morning to do her thing.Didn't use the pool or hot tube Only Con is that the pillows were uncomfortable to short and to fat. I forgot to bring my own.

"Windy city,"

4
27/05/2016

It is always windy when I visit this area, the hot tub was only Luke warm at best and there was a no bubbles when I turned the hot tub on, the breakfast. was good but the hotcould items could have been a bit warmer, overall good.

"Great service and dog friendly!"

5
27/05/2016

Nice rooms; super customer service. I really appreciate having a place to stay with my dogs. This hotel was in a quiet area and I was able to walk my dogs around the area. Very nice breakfast spread. Clean rooms, good wifi connection and superb staff and customer service.

"Quick business trip"

5
26/05/2016

Hotel was great. They allowed us to use their breakfast room for our business meeting. When we were done with the meeting hot cookies were waiting at the front desk as we checked in. I used their fitness center again, but didn't have time to check out the pool. Another great visit at this hotel.

"Overnight stay"

4
26/05/2016

My husband had points for Econo Lodge, we checked in and stayed for about 10 minutes, just long enough for him to call about other rooms in the area. If you can't get a room at the Best Western or the Hampton, sleep in your car or camp out. We were lucky enough to get a room at the Best Western. The suite was super clean, well stocked with towels, pillows etc. The room also had a normal refrigerator, it also had a stove, microwave, pots, pans, dishes etc. They breakfast area is immaculate, there's a 24 hour pool, but after 10 p.m. it's basically quiet time, which is great. There's a laundry room, gym and outdoor grills if you are inclined to bar-b-que. The hotel staff was extremely accommodating and so helpful. We will definitely go there again.

"Exceptional Hotel"

5
25/05/2016

I stopped here after driving from the East coast.. I was too tired to keep going to Seattle. They found me a room immediately.. it was clean, comfortable and friendly staff. The bed was very, very comfortable. Breakfast was fresh and full of variety.

"OK for the price"

3
24/05/2016

Price and comfort were average and not at all bad. Staff was friendly and the free breakfast was great with a good amount of options. Perhaps we just caught them at a bad time. The night check in clerk looked extremely disheveled and almost appeared drunk and our room was not clean. Dirty dishes were still in the dishwasher of the kitchenette area and bathroom items were not restocked.

"Clean, Quaity Stay"

4
22/05/2016

Stayed for 1 night and the room was clean and quite. Breakfast was great and kept well stocked even with a full hotel. Have coffee , tea , fruit, and cookies available after hours. Front desk was very nice and helpful both at check-in and check-out.

"Affordable hotel on the threshold of I-90"

3
22/05/2016

Clean affordable hotel near I-90 in Ellensburg. The breakfast is of a Safeway style brand, which works for some people, but we chose to eat out elsewhere. The beds and pillows made for a sound sleep. I-90 is far enough away so you don't get woken up by the traffic, depending on your hearing. We were on family business, and we were on a budget, so we selected this hotel because we know what to expect from the chain.

"Jacuzzi tub!!"

5
21/05/2016

Check went smooth! Front desk pleasant! Jacuzzi tub was relaxing in room! The morning breakfast buffet was pretty darn good! Close to freeway! Bedding was lush & cozy! Would highly recommend this hotel!

"Nice, clean room - a bit expensive for the location"

4
21/05/2016

Room was nice and clean. Comfortable bed. Wasn't able to wash my hair because I found out the hair dryer was not working (luckily before I got in the shower) Seemed quite expensive for a Best Western. We paid $169 + tax

"Rooms are always clean"

4
19/05/2016

We have stayed here a few times now. The rooms are always clean and the beds are comfortable. The people at the front desk are always pleasant. They have a small pool and hot tub. The breakfast is the usual fair you get a hotels.

"Probably The Nicest Hotel In E-Burg"

5
19/05/2016

I was VERY pleasantly surprised by this hotel. Best Western is generally very good quality, but this hotel was truly outstanding in terms of cleanliness, quality and comfort of the room bed and furnishings. The Breakfast was delicious and the breakfast room was very large and roomy. Would definitely stay here again.

"Best Place to Stay in Ellensburg"

5
18/05/2016

I've stayed at this Best Wesern multiple times now and always have had positive experiences. The hotel is off the main street and further away from the other hotels (a few blocks) - that are by the freeway, so this is a great location and quieter. Still centerally located. I take clienets here, for my bird photograph workshops! The pool always looks inviting, but I've never used it. Too many birds, not enough time.

"always a pleasure staying here"

5
16/05/2016

We have been staying at this hotel for several years and have always been totally pleased. Reception staff is friendly and helpful suggesting places in the area to visit and ideas for restaurants for dinner. Beds are very comfortable and interior and exterior of establishment is attractive and clean. We recommend this hotel to anyone going to the area or even as a stop before heading out to further areas in Eastern Washington.

"Excellent!"

5
13/05/2016

I loved my room, especially the bed... it was so cozy! I wish I could take it home with me. The pillows and sheets smelled so good... it was like sleeping on a cloud. My window looked out West, so the sunset was absolutely gorgeous! The location was great; close to the freeway so close to a bunch of restaurants, gas stations, etc. The shower was a little weird how it curved. It curved to the point that it hurt my ankles just standing there. Odd.

"Great staff!"

4
10/05/2016

We were very comfortable during our stay. The room was very clean, the staff was great. Dave at the front desk made us feel very welcome. We have stayed in a couple of hotels in the aera because we have a college student, but this is our first time here. We will be back for sure. Thanks!!

"Great Place To Stay!!"

5
08/05/2016

Very nice place to stay. Really clean and comfortable. The staff was very kind and helpful from the time we checked in until we checked out. After being gone for the day, we came back to a very clean room and a wonderful surprise from the housekeeper. The girls dolls were arranged having a party, with a cute alligator made out of towels and a sweet note. Thanks for making 3 girls very happy!!

"Staff is nice!"

3
08/05/2016

Common theme in the other reviews (Staff is nice). Very true but lacking elsewhere. Pros - friendly and helpful staff, cleanliness, breakfast was good and plentiful. The staff person kept the breakfast area very clean and stocked continually. Good variety of food - waffles, eggs, sausage, breads, fruit, cereal, and more! Staff was quick to respond to issues. Hot tub was nice. Happy to be able to use 24 hours . Con - our room smelled like smoke. They figured someone was smoking on our floor the night before we got there and now they know what room it was! Even though they sprayed it (and we did as well) it still smelled the whole time. Still have a headache from it (and my husband's sinuses are messed up now). Bed was semi comfortable. Mattress is ready to be replaced. Bathroom sink didn't drain well. We will stay here again as we like it. One of 2 hotels we like in Ellensburg. Easy walk to Roadhouse Grill next door. Everything we complained about can be fixed.

"Comfortable room and clean!"

3
05/05/2016

A bit noisy with trains but nice amenities. Bring your own coffee mug unless you can do with paper cups! Nice pool and spa. We asked for a 3rd floor room toward the back to avoid noise of other clients and traffic, but still had slamming-door affect. Roomy bathroom with shower/tub. Close to restaurants, tourist attractions, church, and college. Friendly staff.

"Nice quiet comfortable rooms"

4
04/05/2016

The location was great for us as was midway to a trip to Pullman Washington. The hotel had ample parking and they had an indoor pool that looked great but we didn't have time to use. The room was quite clean and quiet and the bed was comfortable. Nicely decorated and a nice shower. Air Conditioning was great and there was a nice elevator for the upper floors.

"Great Location"

5
03/05/2016

Staff was very friendly and helpful on locating hiking options. Hotel is close to the Interstate Highway but very quiet. The room was clean and the bed was very comfortable. Roadhouse Grill restaurant was very convenient, within easy walking distance. Breakfast provided with the room provided excellent choices and the room was pleasant,

"Not as good as previously."

3
03/05/2016

We have stayed at this property before. It was built only 2-3 years ago, so is generally in good condition. This time, however, we were given a room overlooking the roof over the entryway. It held some major fans and other equipment, which periodically made noise. Also there was no view at all. Someone had already bent the window screen so bugs might be an issue if the window were left open. We arrived at 3 pm and had reservations, so I was mystified as to why we were given this sort of room. Also, although this room was on the 2nd floor, I found animal food on the rug. I asked about this at the front desk. They weren't sure if the room was normally used for people with pets or not.

"Convenient"

4
29/04/2016

The staff was friendly. Our room was clean. The hotel was conveniently located to access the Interstate as we were just passing through. Our room was quiet and we did not hear a single traffic noise. Although our room was directly under their sign with the light shining in our room that lit the sign, we were able to use a book to hold the blackout curtains closed for the night and slept well. The bed was comfortable and the pool area was clean. There is a restaurant just across the parking lot and small empty lot which made getting something to eat easy. Free wifi to access with username and password they give you upon check-in worked well.

"Business Stay"

4
26/04/2016

This hotel was clean, the staff was kind and efficient, the bed was comfortable, the elevator was a bit noisy but didn't keep me awake. Breakfast wasn't stellar, but satisfying and there were options to grab and go which I appreciated. They seemed to cater to those with dietary restrictions and I noticed the almond milk and various types and flavors of yogurt. Overall, I'd recommend this hotel for the price and I'd stay again for business.

"Noisy and TV didn't work but on 2 channels"

2
25/04/2016

TV only worked on 2 channels; weather and some home shopping club, no HBO or any other channels. Hallway activity was noisy. ... make more cookies! If you're not there when they come out, you miss out... can't cook more, how much is cookie dough? Its the small things.

"ADVICE: Ask for a room on the back side of the Hotel"

5
24/04/2016

The room was nearly immaculate, spacious and attractive. Breakfast was great and breakfast room was large and clean. The entire place and the pool was tasteful and pleasing. HOWEVER: I recommend trying to reserve a room on the backside of the hotel. Our family was unable to sleep on the comfortable mattresses due to the mass amount of nighttime light poring in through the very nice thick curtains. I don't know what to say. The hotel's own lights as well as a plethora of lights extending into the distance pored through every crack and seam. I'd say we felt as if a UFO was landing outside our window all night long....or as if it was perpetually 6:45 am....all night long. Please consider adding an extra shade that is inserted in the window case? Other pros and cons: Our sink drain was slow and the bathroom light switches were "slow"--and the bathroom light switch plates were either grimy or stained. Everything else was very, very nice. The front desk clerks were SO friendly and helpful. I'd say that was better than most places we have stayed, and we sometimes travel a lot.

"Nice hotel--clean rooms and friendly staff--Good breakfast--Way too much light in room at night."

4
23/04/2016

This is a hard one. The room was really pretty nice. It was clean, large and comfortable. Unfortunately, our room was in the front of the hotel and it had so much light coming in that it was almost impossible to sleep.

"Great Hotel"

5
23/04/2016

My daughter and I stayed here for one night. It was a very enjoyable experience. The staff was nice, the room was clean and very pretty with lots of space. The pool and hot tub were sparkling clean and the breakfast was delicious. Overall it was a great stay!

"Good Stay"

4
21/04/2016

Room was clean and breakfast was very good. Staff excellent. Room was adequate and price was right. Good location for this hotel. Easy on and off of freeway. Average BW hotel and that is ok as the rating is a BW Plus. Always try to stay Best Western.

"Nice quite clean"

4
21/04/2016

Close to restaurants and away from busy roads. Friendly staff. Didn't use in-door pool but looked inviting. After a long drive it was just the place to relax and sleep well. Breakfast offered a variety of fresh fruit and a pleasant area to eat.

"Average stay"

3
21/04/2016

Staff at this hotel were excellent and very helpful. Breakfast was good and presented very nicely as well. Would ask for a different location of room if i were to stay there again as believe the air conditioning unit was on the rooftop just at the end of the hall from our room. if the noise of a motor was not the air the staff should look into what motor was running from 10 pm on at night. Otherwise all was good to stay there.

"Very nice accomodations, near the freeway, near good eats! 24 hour pool/jacuzzi!"

4
20/04/2016

Nice accommodations, suite type rooms with couches in king. Less than a mile off freeway, next to a good restaurant, and close to McDonalds. Very good breakfast with good choices (eggs, sausage, biscuits/gravy, etc). Clean. Pool and Jacuzzi 24 hour! Friendly and helpful staff. Don't forget to tip these wonderful room attendants!!

"Unexpected Surprise"

4
20/04/2016

After my husband completed a local 50K run we were going to camp, but at the last minute decided to stay in a hotel (he was very sore and tired, and suddenly roughing it sounded-well, rough). There were still a few rooms available here, so we jumped on it. We very much enjoyed the friendly staff, a quiet nights sleep on a comfortable bed, excellent breakfast (free with room), and very clean pool and hot tub. Considering it was last minute, and they were almost full, the price was still reasonable with our AAA discount. We will be back!

"Perfect for what we needed"

5
19/04/2016

We went to Ellensburg for a 50k race. I had my dog and my 6 year old son. This hotel was perfect. It was 10 minutes from the starting line, had a pool for my son and was dog friendly. The staff were extremely helpful, the facilities immaculate and the location was perfect for the race.

"Very comfortable"

5
18/04/2016

Very nice hotel close to everything, and the staff goes above and beyond to make your stay a pleasure!! The complimentary breakfast was great. We rented 4 rooms and used the pool and breakfast and all ways so enjoyable.

"Outstanding employee"

4
16/04/2016

David was great at check in, he recommended local restaurants, gave information on value, menu etc. Best of all he hand delivered cookies to my room after he baked a fresh batch! The cookies were gone after I returned from dinner, so he called me when ready. I had just gotten out of the shower and didn't want to go down so he offered to bring them to me. Really nice, great service!

"A great hotel with beautiful artwork!"

4
15/04/2016

We stopped in for a quick overnight stay and stayed in a suite. The king sized bed was very comfortable and having a separate room allowed me to work at the desk while my wife enjoyed some additional sleep. Large bright comfortable bathroom and shower. The breakfast was reasonable, not outstanding. But it was very well kept, clean and organized.

"Best Western Plus Lincoln Inn and Suites Exceeded our Expectations!"

5
14/04/2016

We had a King Suite that provided everything and more (full frig, microwave, cooking facility, and large bathroom with a "curbless" shower)....our room was spotless. The pool looked very inviting but we did not have time to enjoy it.

""Best" stay in Town"

4
11/04/2016

the property is well within standards for BW Plus. Breakfast was good, above average. The staff were well above average, helpful, kind & professional. Fitness room is only one treadmill and an eliptical, not great but the pool & hot tub were clean and enjoyable. We will stay here again.

KimR-Regmngr, Regional Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Dear Todd C, Thank you for your review of our property. We take great pride in what we offer all our guests. We look forward to your next visit here in Ellensburg.

"Just about right ..."

4
10/04/2016

Everything was fine except for breakfast. It was so-so. The eggs seemed artificial and the sausage came from the freezer after microwaving. That's pretty much it. Otherwise everything was fine and we plan to go back.

"Almost perfect."

4
08/04/2016

Great welcome and information at reception. The room was a nice clean space with an updated bathroom. Although a full breakfast was provided (including a waffle-maker), it was a little under-whelming. We would have appreciated fresher biscuits and bagels and some fruit. We will stay again!

"Just passing through town "

5
08/04/2016

David at the front desk was so kind and helpful. He was super busy and managed to find time to get us checked in quickly, grab our crib and supply us with goggles for the pool. What great customer service! Hotel was clean, quite and relaxing. Being able to walk to dinner at the Roadhouse grill made the night stress free for me. I really appreciate the fantastic customer service by David, thank you very much.

KimR-Regmngr, Regional Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Dear Lori M, We are thrilled to hear that you had a great, stress free visit while traveling through Ellensburg. We love David and the great service and friendliness he shows to all our guests routinely! We hope to see you again soon!

"Front desk gentleman was very efficient and friendly"

4
06/04/2016

Rooms are well equipped with fridge and microwave. Sofa placement in awkward to view TV even though it is on a swivel. The art work in the lobby is spectacular. Breakfast room is spacious with waffles, eggs, sausage as well as cereal etc

KimR-Regmngr, Regional Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Dear Linda S, We love our lobby artwork too! I am so happy you were able to enjoy your stay with us in Ellensburg! We look forward to your next visit with us!

"volleyball"

5
06/04/2016

Nice hotel impressed from the time I entered to the time I left. Value good! would recommend to family and friends! Friendly staff. Good breakfast eggs were not frozen or microwaved complimentary tea and coffee a nice bonus

"Great Hotel and Friendly Staff"

5
05/04/2016

Stayed here for one night while visiting Central Washington U. Had a family of four with 17 and 12 year old boys and stayed in a double queen. Staff was very friendly and the continental breakfast included eggs, sausage, biscuits and gravy, fruit and yogurt, bagels and cereal. Hotel was clean and we used the pool and spa. Only comment I have is we had a corner room on the main street that was a little noisy. If you get the back side of the hotel it is probably much quieter. We would definitely stay there again.

"Very Comfortable and Welcoming"

5
03/04/2016

My husband and I were in Ellensburg to visit our daughter. Upon arriving at the hotel, we were greeted by David who handled our reservation with a smile, good conversation and speed. The hotel has BBQ grills and a fish cleaning station. The rooms have granite countertops, plush beds.

"Enjoying Spring!"

5
31/03/2016

We have stayed here before and found it a nice clean quiet place.The rooms are fresh and clean,also hallways and stairs are kept clean.The breakfast is good,hot and plenty to choose from.Coffee is hot and very good.The lady in the dinning room is very friendly and makes sure everything is clean and food is plentiful.Lots of parking and very well lite.Staff at front desk is very friendly and polite.Express check out is very con venient..We try to stay in BW Inn and suites when we travel.

"Second Stay - LIKE!"

4
31/03/2016

This is pricey compared to other facilities in the area but has a great breakfast with THE CLEANEST breakfast room I've ever seen (and a wonderful young woman cleaning every surface of every table and chair - so I know why it looks and smells like clean.) Near the highways but far enough off to avoid noise. Easy walk to a good restaurant. Close to some really lovely park areas and the red-wing blackbirds were very active in the tiny wetland behind. Nice grass. Outdoor sink area. Good service at the desk (they were full but still very nice to the folks they turned away.) When I had a key-card problem the front desk staff provided a cleaner card I could use in the door to improve the reliability of the key-card and he still cut a fresh key-card so I wouldn't have to make another trip to the front desk. He was busy but this saved both of us time and frustration. Good call. Like having my dog welcomed. Price for dog was appropriate. To get an excellent rating this hotel needs to do a really thorough hallway cleaning. There is an "armpit" smell in the hallways which is either the cleaning solutions or the lack of them. It is always there so it isn't about the kind of folks staying there. At this price I shouldn't be holding my nose to get to the breakfast or front desk areas.

"Just one night and had everything I needed"

5
27/03/2016

Just traveling through and wanted a 1) safe, 2) conveniently located off I-90, 3) comfy, 5) room that has never had pets, 6 )inexpensive place to stay. It was all. The bed was super comfy. The rate of $98 was acceptable. Excellent location and not only safe but quiet. A nice surprise was the breakfast. Yes, it had the usual powder eggs and waffle iron, but also had sausage and a berry compote for the waffle and several selections of coffee (I like it mild, my husband likes it strong). I'm giving it a 5 star for it had everything I was wanting. There was a guy using the bar-b-que, kids swimming in the pool, and plenty of parking for big cars. The internet was good, too.

"short and sweet"

4
26/03/2016

The only problem we have with the facility is the fact that the bathtubs are rounded instead of flat and it makes it extremely difficult to stand in them and keep your balance. Lighting in rooms are somewhat lacking also, but we will stay there again.

"Headed to Seattle "

5
23/03/2016

This is a very nice hotel. All the rooms still have the brand new feeling to them. The hotel staff is very helpful and go out of there way whenever possible. There is only a couple places to eat within walking distance of the hotel. Just wish the price was alittle more reasonable.

"Heavenly Bed"

4
14/03/2016

Friendly front desk at check-in, very helpful and polite. Plenty of choices for restaurants within walking distance. The swimming pool and hot tub are well kept. Great parking lot with oversized parking spaces,as I was driving a limo. Complimentary breakfast was satisfying as well. I will be back!

"best western"

5
13/03/2016

very clean, excellent breakfast, nice location. Room was nicely divided into a couch on one side, bed / tv on the other. Allowed me to work while my son watched tv. Swimming pool area was also very clean, comfortable. Well maintained

"Friendly and helpful!"

5
10/03/2016

I stay at this hotel once a month for business. I'm always greeted by David with a smile and he even remembers my name!! Excellent friendly service, clean rooms, a breakfast bar with decent offerings and a great quiet setting!

"Central Washington Band Trip"

4
08/03/2016

We stayed for 1 night at this Best Western. The room was comfortable and clean. There was a king size bed, love seat, flat screen TV, alarm clock, fridge, and microwave in the room that I stayed in. Complimentary toiletries in the bathroom. Towels were thicker. The breakfast was standard. They had a waffle maker, sausage patties, diced ham, scrambled eggs, shredded cheese, gravy for biscuits,assortment of cold cereal, yogurt, breads, fruit, milk, juice, coffee, hot chocolate, and tea. There was a small swimming pool, which we did not get a chance to use. The staff were friendly. I would stay here again if the opportunity presented itself.

"Great place to stay in Ellensburg"

4
02/03/2016

Great hotel, clean and comfortable. Train disturbance was minimum even though so close to tracks. Staff was wonderful - helpful and patient. Breakfast was super. Location very convenient off highway but also directly connecting to town.

"Best Place to stay in Ellenburg."

5
29/02/2016

Best Western Plus is a great place to stay. Staff is friendly and helpful. Rooms are spacious and clean. Our room had a microwave and bigger than normal for a hotel refrigerator. The breakfast had a good variety of locations. Convenient location.

"Great place to stay in Ellensburg"

5
29/02/2016

Everything worked, room was clean, free breakfast was fresh and maintained well. Pool and Hot tub are 24 x 7! The train went by in the early AM but we would still go back. Other hotels we have stayed at in Ellensburg are double in price for the same thing. Great deal and nice customer service.

"GOOD HOTEL!"

4
24/02/2016

Though a bit pricey this hotel is conveniently located; it is clean, has a cozy lobby and breakfast room with may items to choose from. The mini suite rooms are spacious and very clean. We could not ask for more.

KimR-Regmngr, Regional Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Dear BeeVancouver, I am happy to hear that you had a good stay with us at the hotel. We try our best to be fairly priced for our area. We hope you have a chance to visit us again soon.

"great hotel with good rates"

5
21/02/2016

I like to stay at the best western hotels as rates at great and the breakfast are nice to when you are starting out in the morinings as you don't have to stop for breakfast when you are starting off for that day

"great service"

5
19/02/2016

Hotel is clean and comfortable. Staff went out of their way to help when my toilet clogged. Good location close to I-90 and restaurants and University. The breakfast was good. Nothing bad to say. I stay here every time I go to Ellensburg.

"Great Service, with kids and pets to boot!"

5
19/02/2016

Everything was clean, even the rooms that are reserved for pets! (No stains, no smells) The pool and hottub were extremely nice for relaxing while the kids played. Breakfast had a lot of different selections. It was a hit with the kids, especially the waffle maker! The front desk was helpful and went out of their way to accommodate. Late check out option is a bonus!

"Our fifth stay"

5
17/02/2016

We travel form Walla Walla Wa to Canada at least once a month. We stop in Ellensburg on a regular basis. We have stayed at four other motels in town and have not been as happy as we are staying at Lincoln Inn Suites. You might save a couple of dollars staying at the others but we feel the quality of the bed and the room is worth it. Always been treated with kind professional help at front desk. We will be back. It is also nice that just across the tracks there is a nice restaurant to get a good meal.

"Nice Jucuzzi Suite"

5
11/02/2016

We chose this hotel for the great price and affordable upgrade for a romantic night with an in-room Jacuzzi. Breakfast was amazing and the only think missing was bacon. Breakfast without bacon when your at a hotel?

"Dark as a dungeon"

3
02/02/2016

Breakfast was the best feature of the hotel. Every thing was brought in small portions and kept fresh. The offerings were: make your own waffle; sausage; scrambled eggs; yoghurts of various flavors, biscuits and gravy; and the usual sweet rolls and cereals. The room was a different story. VERY DIM CFLs in every place they could be used. It was like trying to shave by candlelight. My wife had to give up and take a hand mirror to the window to do her makeup (which is very slight). A good sleep otherwise.

KimR-Regmngr, General Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Dear Frank- We are so very sorry for the issues with lighting you as well as your wife encountered in the rooms. We will take the necessary steps to ensure proper lighting for guests in the future. We are pleased to hear you were able to enjoy breakfast with us prior to your departure. We look forward to your next visit to Ellensburg!

"Seattle trip"

5
24/01/2016

We were shut down due to the pass being closed and so we stopped in Ellensburg, Wa. We looked into several hotels settling on BW. What a surprise this place is. Great hotel nice rooms and great breakfast . I will now make this a regular stop.

Tona M, Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
So sorry to hear that you got delayed in your travels due to the pass being closed. We are glad that you chose to stay with us though and had the pleasure of enjoying our spacious rooms and hot breakfast. We look forward to seeing you on your now regular stops in Ellensburg!

"Great stay :)"

5
09/01/2016

After a long road trip from Dallas to Seattle, staying in a variety of BW motels...this BW Plus is by far the nicest place we've stayed. BIG rooms. Very comfortable beds, pet friendly. Ellensburg is a nice stopping point before heading over the mountain pass toward Seattle...if you find yourself needing a layover.

Tona M, Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Thank you for your review of our hotel! That sounds like a very long trip. We are glad that you were able to stay with us and get some much needed rest during a part of it. We do receive quite a few compliments on our beds being so comfy. We are happy you are now one of the lucky ones to enjoy our comfy beds. If you are ever in need of a big comfy pet friendly place to stay again please consider us!!

"Pet friendly"

4
05/01/2016

Friendly staff very helpful, Pet friendly room no fleas some carpet stains. Very clean. The breakfast sausage, eggs, gravy, is microwaved except for waffles. It snowed while we were there and it was very enjoyable. Did not get a chance to check out the indoor pool area.

Tona M, Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Thank you for your feedback about our hotel. We are glad that you found your room enjoyable and clean. I will look into which room your were in and make sure we check the carpet for any deficiencies and remedy them. I'm glad you enjoyed our snowfall as we've had a lot of it! Next time you are here staying with us I hope you get to enjoy our 24hr pool, spa and fitness area. We look forward to seeing you next time!

"Animal lovers beware!"

1
04/01/2016

If you are an animal lover, do not give this hotel your money. They do not list their pet policy does not include cats. The manager Kim literally turned us out in the snow and cold with no place to stay because she would not allow our 6 lb short hair declawed cat in the room. I booked this reservation a month ago for a 1 week stay. Read there hotel website pet policy. No where does it say no cats. We just drove 4 hours scary icy road conditions to now continue on in the dark to look for a place to stay. I hope Kim the manager has a good night sleep tonight knowing we are risking our lives on the road tonight because of your unfair pet policy...and by the way if you have 2 80lb hairy dogs those are just fine In their hotel.

KimR-Regmngr, General Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
I am sorry that the situation unfolded the way that it did. I am also sorry that we could not help you find other lodging here in town so that you would not have to chance the icy roads. As we discussed there are other hotel options that do allow cats in their establishments.

"Pleasant surroundings."

4
31/12/2015

We recently stayed overnight in Ellensburg and chose the Lincoln Inn. The surroundings were pleasant and the hotel was very quiet as it is not in close proximity to the freeway. It is very close to historic downtown Ellensburg and there are many food establishment with a few blocks. It was a pleasant stay.

Tona M, Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Dear Jon R, Thank you for your recent review of your stay here at our hotel. We appreciate your feedback! We hope you enjoyed our wonderful historic downtown area and found a food establishment that was equally as pleasant. We hope you come back and enjoy another stay with us her in Ellensburg!

"Mostly good"

4
30/12/2015

There were a few areas where this hotel was lacking but overall stay was pretty good. Broken drink machine disappointed and there was a dirty filter in the hot tub which we weren't aware of until after bathing(!). Brought it to the managers attention and no comps were given. I might stay in another hotel if I ever had to stay in Ellensburg again.

KimR-Regmngr, Regional Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Dear Veronica K, I am very sorry for your recent stay with us. I am wondering if you could offer some more details regarding the hot tub filter as I am not sure what you are referring to. I had received no reports of issues of this nature recently and want to be sure I can address this right away. If you wouldn't mind either sending an email ([email protected]) or calling to discuss (509-925-4244) I would like to ensure this is remedied right away! Thank you for your honest feedback to ensure we offer all our guests excellent service, every time.

"One night before Seattle"

4
25/12/2015

Because the Snoqualmie pass was closed, we spent xmas eve in this town. The staff was helpful and the hotel was appropriate. Swimming pool, whirlpool and an Ok gym. The room was nice and we had no problem with our dog at all. Recomended.

Tona M, Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
We are glad you stayed with us even on Christmas Eve. Our staff strive to be the best in customer service, I am glad you found them helpful. Dogs are always welcome here at the hotel, it sounds like your pet enjoyed their stay as well!! We look forward to seeing you and your pet in the future!

"Great place to stay with our pets"

4
24/12/2015

Helpful, courteous staff and clean, comfortable beds & room. We had just had a harrowing experience crossing Snoqualmie Pass and were fortunate and thankful to be allowed to have our pets (dogs) stay with us for a reasonable fee ($15 each). Continental breakfast was nice, too.

Tona M, Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
We are glad you stayed with us and enjoyed your stay while here. That winter storm was troublesome for many. We always gladly accept our canine four legged friends. We hope that in the future you come back and stay with us again and hopefully the pass will be a little harrowing next time. Look forward to seeing you soon.

"Great hotel"

4
18/12/2015

Helpful courteous Staff, nicely decorated property and clean comfortable beds & room. I prepaid for the room and there was confusion on the bill, but the lady at the front desk was helpful and did her best to handle things professionally.

Tona M, Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Thank you for choosing to stay with us here in Ellensburg! We are glad you found our rooms comfortable and nicely decorated. We are sorry for any confusion on your bill. I will definitely look into what happened so it doesn't happen to any future guests staying with us. I'm glad that our front desk staff was able to help you in getting it taken care of. We hope that you choose to stay with us in your future travel to Ellensburg!

"dirty bathroom"

2
11/12/2015

Bathroom was so dirty did not use shower next morning . the bed was so soft it was actually hurting my back trying to lay on it. the staff was nice and the breakfast was good but I would not recommended for what you spend to ever stay here .

"Not my best experience at Lincoln Inn."

3
06/12/2015

The toilet was not thoroughly cleaned. The bathroom floor grout is black except under the sink (an indicator it needs to be scrubbed). If needed, I would not have been able to keep the room I was in for an extra night--fortunately I didn't need to stay. If I'd had to pack, check out and check in to another room, I would have looked for other accommodations. Hotel stays have gotten very expensive in the last couple of years.

"Excellent service; clean, friendly and has everything one needs!"

5
30/11/2015

Close to everything; it is very clean, the staff are all very professional and helpful. We did not use the hot tub but heard it was wonderful so kicking ourselves on missing that gem. Breakfast was awesome; better than most and fresh.

Tona M, Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Thank you for your review of our hotel! We are glad you enjoyed your stay so much! I do hope you come back and see us so that you may enjoy our freshly renovated spa and pool, so sorry to hear you missed out on it this trip but there's always a next time!

"Great Thanksgiving Visit"

4
28/11/2015

The staff was very friendly and helpful. The hotel had all the amenities needed for a good stay. Close to the Central Washington University and close to restaurants. Will stay here again. Made it easy to have Thanksgiving with our Son.

Tona M, Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
We are happy to hear that you enjoyed the holidays with your son while staying with us! Always a wonderful thing to hear that we could be a part of making your holidays easy and enjoyable. We hope you come back to stay with us for all your visits with your son!

"Don't understand this."

2
18/11/2015

I already wrote the problems we experienced. The reception was the worst we have every experienced. Dave was very "SMART MOUTH"!! kEYS DIDN'T WORK, PILLOW SO HARD AND THE BED WAS TERRIBLE. We will never stay here again.

"Nice November Stay"

4
17/11/2015

Stayed one night at this Best Western. Another pleasant stay at this hotel. Cookie were coming out of the oven when I checked in. Room clean, the breakfast was good and included sausage. They also had biscuit and gravy which I always enjoy with the extra sausage.

"Great Place to Stay"

5
16/11/2015

We scheduled a very quick trip to visit CWU and the hotel was ideal. I really like the fact that the pool, hot tub and workout room is open 24 hours a day. The room was very clean and the beds were very comfortable.

Tona M, Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
We are glad you were able to enjoy our hotel on your quick trip to Ellensburg!! I am glad you found our beds to be very comfortable, we do receive a lot of compliments on our beds. I hope that come back and see us again soon, maybe another quick visit to CWU!

"Great place to stay"

5
15/11/2015

Friendly helpful staff. Clean rooms. Nice breakfast. Beautiful community. Arrived early and was able to get in room right away. Helpful front desk staff offered lots of great ideas for recreational activity and places to eat good food. Thanks for a great stay. We'll definitely come back and recommend this hotel to others.

"Saturday overnight"

5
14/11/2015

Went to Priceline and did the "pick your price" option. All websites wanted $103 but with pick your price I got the room for $70. Honestly it was worth more! It was extremely clean, king bed, sofa and all of the other normal amenities. The girl at the front desk was awesome and friendly. She also laughed at my husbands corny jokes so you have to give her extra points for that. Breakfast is also included so it was an all around great stay.

Tona M, Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Thank you for your wonderful review of our hotel! We are always happy to hear when our guests stay are pleseant ones. We hope to see you again soon so that we can continue to provide you excellent service!

"Good location, comfortable room."

3
14/11/2015

We spent 2 nights at this hotel & had mixed feelings due to both good & bad experiences. After the first night, we notified the desk staff that the shower head did not work properly & that the tub drained very slowly. Those things were fixed while we were out for the day so were were pleased with that but we were disappointed that the cleaning staff did not fully clean our room - bed was not made, toiletries were not replenished, bathroom not cleaned. Also, one of the three people we we encountered at the desk (the male) was very bad customer-service-wise. When I said "good morning, how are you?" he replied very sarcastically "I'm here." He also did not want to hear about the shower & tub problems...I waited until his female colleague (Brandy, I think) came out & I spoke with her, She had the problems taken care of. Katy, who checked us in, is WONDERFUL! She was very friendly & helpful.

Tona M, General Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Thank you for your review of our hotel!! We are very glad that the problems with your tub and showerhead were fixed in a timely manner for you. I would also like to thank you for recognizing Katy and Brandi as being exemplary employees. Our staff is very important to us and i'm happy to hear that they served you well. I will look into who else was on the front desk staff during your stay to make sure no other guests experience anything less than perfect customer service. We strive to be best in all we do here at the hotel. We hope to see you again next time to you come to Ellensburg!

"Short stay, but nice!"

5
09/11/2015

One of those trips that had me checking in at midnight and in the shower a 5 AM. Breakfast looked good in a large dining area, I seem to recall a pool and the staff was great. Honored the GSA rate as well. Would stay here again! Thanks!

Tona M, General Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Thank you for your review of your stay with us here in Ellensburg. We are very glad you enjoyed it!! We do hope you come back soon to enjoy another stay with us, next time maybe you will have some time to enjoy our 24 hour pool and spa and have some breakfast in the morning as well!

"Hotel nice..room awful"

3
07/11/2015

This is a nice hotel with a great breakfast and we have stayed here at other times. However, the room that they put us in (with our dog) should of been destroyed. Dog urine/poop spots were everywhere even on the desk chair. They think that $5.00 off our bill was fair.....really?

Tona M, General Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Dear James F, I thank you for your loyalty to our hotel. As previously communicated to you, we have addressed the issues with the stains on the carpet of the room. We are ensuring none of our other guests experience this issue. As you stated, in your previous stays this has not been an issue. And I would like to assure you, going forward, it will not be an issue again. Thank you for this opportunity for some better training for the staff, as well as improve our service to all our guests. We hope you stay with us again soon!

"BW PLUS - Lincoln Inn (B+ rating)"

4
05/11/2015

Stayed at this location a few times and have been rather satisfied with the staff and appearance of the rooms. Staff seems to be friendly and the breakfast in decent for being FREE. Would recommend during your out of town stay.

"Book this hotel if you like..."

1
01/11/2015

A very poorly maintained and depressing property. Dowdy furniture and dim lighting Missing and unwashed dishes and utensils. A wi-fi connection which drops repeatedly. A fitness room with antiquated equipment and a TV which is out of service. A bathroom sink which doesn't drain properly. And train noise throughout the night from a rail line nearby the hotel. If you don't like the above, stay away.

Tona M, General Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Dear Margan42, I am very sorry that your stay with us was unpleasant. We have already stocked our kitchenette units with proper dishware and utensils. We apologize for the lack of attentiveness to that item. We also are addressing the equipment issues in the fitness room. These details had not been brought to my attention, and since you have been with us, steps have been taken to ensure these are not an issue going forward. I do hope you offer us an opportunity to provide you with the service you deserve should you be in the Ellensburg area again.

"Nice Place"

4
21/10/2015

Our first time staying in Ellensburg WA. The hotel was easy to find and very close to the interstate. The staff was excellent. The hotel overall was very good. I would certainly stay here again in the future.

Tona M, General Manager at BEST WESTERN PLUS Lincoln Inn & Suites, responded to this review
Thank you for your review of our hotel! We appreciate your kind words about our staff. I know how difficult some hotels can be to find so I am glad to hear that your found ours easily. We look forward to seeing you again soon!!

"Quaint Place"

3
19/10/2015

Could have been better, however I had to stay in a handicap room as it was all that was available. The fixtures ie the toilet paper backing plate (very dirty) and the bathtub drain (chipped missing enamel) needs looking after. Being a Best western PLUS I expected better. Loved the roof top view as well. Overall it was a place to sleep (bed was good). Breakfast could be better raw bacon and greasy.

"Amazing customer service!"

5
14/10/2015

This is a nice looking hotel tucked just off the freeway, but what stood out to us was the amazing customer service. When our card key wouldn't work we were given a card cleaner and a new key. After it didn't work again the same front desk staff gave us a new one and kept it light and funny. When I asked for plates and a fork afterwards he opened he breakfast section to retrieve one for me. In the morning when I asked if there were any gluten-free options the front desk gal said that there was not, but another staff emerged from the office and offered to show me the ingredients for each item. She had actually made a binder with the ingredient and nutrition information from each of the packages and showed me each one. The eggs and sausages weren't specifically marked "Gluten-Free", but didn't have any gluten ingredients in them. That was really going above and beyond, but it really matters to someone with a severe reaction like me. Especially when I am traveling - yikes! Each interaction with the staff left me smiling - I wish I could say that about all the hotels I've ever stayed at. The indoor pool looked great, but we didn't use it. The room was clean and the beds were comfortable. The breakfast area had tons of options, including several hot entrees. This was a great choice for us.

"Great Location!"

3
14/10/2015

The location is great and next to the Roadhouse restaurant which has good food. The rooms were clean and comfortable, although they need some new key card locks. It took us about 3-4 minutes every time until our card would work, They then said it was operator error and they came up and tried it and it still didn't work!!! Months ago I would have given this hotel a 4-5 star rating but not now. During Mothers day weekend My brother had booked 2 rooms and one of them was for me. When checking in I gave the hotel clerk my Credit Card and the room was placed in my name. Apparently my card was never taken and they charged my brother. My sister in law called them to say they charged the wrong card and the said they couldn't reverse the card until my card was charged. They then continued to lie to my sister in law and said they tried calling me many times (which they didn't) to try and get my Credit Card Number (again). They somehow lost all my information they took from me when we checked in. As soon as I found out about this I called and straightened it out. If they would have just said we screwed up and been honest it wouldn't have been a big deal but when you lie to customers that's bad.

"Plus for a BW Plus"

5
13/10/2015

Another nice BW "Plus". These seem to be newer, exceptionally well maintained and clean. Quiet location off the besten path not far from Starbucks ?? Convenient, out of the way, spacious, easy-access parking. Friendly staff.

"They allow pets again!"

4
12/10/2015

I'm back as a customer now that I can bring my two dogs with me again! That is important to me. Had to stay at a cheaper place in town for the past 2 years that allowed pets that is not as nice as this place. My room was a single king it was spacious with couch & coffee table and a very comfortable bed. Clean grounds inside and out, polite and professional staff. Didn't use the pool but it looked sparkling clean!

"Very nice for the price"

5
12/10/2015

It's clean, reasonably priced, and the hotel staff are very friendly. We had our dog with us, and they were very accommodating for him. Our kids had a great time in the pool. Great, easy family place to stay.

"Convenient stop on the way to Leavenworth"

4
08/10/2015

Two hours from seatac airport along a wet winding road, it was a haven to late night arrives. We had to search for the desk clerk but it was after midnight. Soft, soft lovely bed. The breakfast was okay, plenty of variety. Then we were off to Leavenworth!

"Top Notch"

5
07/10/2015

This was our first stop on a month-long road trip. Everything from the excellent front desk service (kudos to David) to the decor and layout of the room (310-A) was first rate. The beds were comfortable and there was a small sitting are. The location is just off the highway but very quiet. Good restaurants are nearby; and it's possible to go for a pleasant walk outside. If only every hotel/motel met this standard.

"High Desert Oasis"

5
06/10/2015

Great location in a wonderful town, lobby was a scenic as the surrounding hills and distant mountains. Room was large and clean, breakfast was typical but in a nice bright and clean room; great value.

"Good overall hotel for short stay"

4
05/10/2015

We stayed at this hotel while attending a family wedding. Overall it worked out fine - the price was reasonable, the rooms were good sized and basically comfortable, they had a decent breakfast, and they had a small fitness center. The service was good. We would consider staying there again if needed.

"Great place"

5
29/09/2015

Super clean I would say spotless staff was great the room was oversize and set up very nice The breakfast was great and had lots of Hot items What I likes best was this hotel was so clean all over the parking lot the lobby sparkled the Room was so fresh it was very relaxing and it was layed out very user friendly

"Definitely mixed impressions"

3
22/09/2015

Based on the room, spacious and clean, I was going to give this hotel four stars. But then came the 'free hot breakfast.' I guess you get what you pay for. The hot parts were bacon and scrambled eggs, and although the bacon was decent, the eggs were the powdered version at their worst. The selection of fruit and yoghurt was very poor. So four stars for the room, two for the breakfast, equals three overall.