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Best Western Plus Hotel Pearl Creek, Dubaï

3.5/5  - basé sur 215 notations.
90 Baniyas Road, 83163, Dubaï, United Arab Emirates - See map

The Best Western Plus® Pearl Creek is located in the heart of Old Dubai, U. A. E, which is 6. 6 kilometers away from the Dubai International Airport and is located on the Baniyas Street of Dubai Creekside. This luxury 4 Star hotel is few steps from the Baniyas Metro Station as well as from the city's main Old Gold Souk and the major business and shopping district. A lot of entertainment and recreational areas such as the Dubai Museum, Traditional Dhow Cruise and theaters are a few kilometers from the hotel making your stay an enjoyable one. The hotel offers 202 comfortable and modern bedrooms, with top quality service, free Wi-Fi throughout the entire hotel and a fitness center with a swimming pool. The Best Western Plus® Pearl Creek's friendly team will take care of all the little things to make your stay as enjoyable and comfortable as possible. The centrally located Best Western Plus® Pearl Creek offers modern and spacious conference rooms that can cater up to 60-120 delegates. The hotel also offers a full range of equipment necessary for business meetings, seminars, corporate events and training sessions. Please note from January 1, 2018 - an additional 5% VAT will be added to your bill at check-in.

Best Western Plus

Hotel Pearl Creek

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
based on 216 guest reviews
NOTE ISSUED
Excellent
81
Very Good
50
Average
32
Poor
19
Terrible
34
REFER TO NOTICE
Business Business
34
Couples Couples
62
Family Family
52
Friends getaway Friends getaway
27
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"One month and still no refund !!"

1
09/07/2018

Be aware of this hotel, unless you are 100% sure you want to stay there. I canceled this hotel within free cancelation time. It has been now 30 days, since i am waiting for refund, i called there- they hang up after telling me that they will do the refund, but cannot tell me if they already did it or not. I just usked if they can take a look at where are my money. I was there even myself, and they promised me to write me email about where is the problem. One week and still no answer or some information!! Really bad comunication!! And still not sure if i ever get my money back. SCAM!!!

"Very good hotel"

5
30/06/2018

I enjoyed my stay at the Best Western Pearl Creek. Room was large and comfortable. Bathroom was fine. Internet service was very good. The breakfast was extensive and tasty. Overall this hotel is a good value. The location is excellent. It's only 10 minutes by cab from the airport, and within walking distance of the souq area and many shops and restaurants. It's also just across the street from the Creek (my room had a view of the Creek, which was nice). Metro is also close by. Recommended.

"Enjoyed staying in this Hotel"

4
24/06/2018

Stayed with my family for around 10 days in Eid Holidays. My family really enjoyed staying here. We had two rooms with Creek view. Wifi available with good speed. Breakfast buffeyt was very good but service could be improved as tea, milk was not replenished for sometimes. The room service was also good with tasty dishes with good service. Front desk staff was very courteous and frinedly. House keeping guys were giving good service.

"Poor service and a dangerous shower make this hotel a disgrace to the best western brand"

1
13/06/2018

I have previously stayed in the best western in doha and found it excellent, so I had hoped for a similar experience here in our 2 day stopover. Unfortunately I had such a poor experience that makes me question if I will use any best western hotels again. There are things I enjoyed about the hotel. The view and location are excellent, and we were perfectly happy with the beds and decor. Sad to say it was the service that let me down for the most part. Checked in on the 11th June and found my australian mastercard was not accepted. The receptionist said there must be something wrong with my card, although i had used it 20 minutes earlier at an airport atm to withdraw money. I have since used my card at other banks in dubai without a problem. This might be a temporary glitch with the system, but if the hotel is advertised as accepting international cards, I expect it to be true. This would have been fine if the staff had offered a simple apology for the inconvenience, but I was told rudely that my card doesn't work. I was also called in my room by someone an hour later asking me how much money I had given reception an hour ago at checkin. Why? Secondly the room had not been properly reset. We had a breakfast card with writing on it, half ripped toilet paper rolls, and a single towel for the two of us. More seriously is how slippery the tiles were in the shower. Without any rubber maps or railings the tilles are very slippery when wet. I slipped on the first night and fell hard on my right hip. I'm a 37 year old male. If i was older, I might have fractured something. I personally see this as a serious safety issue. Later that evening my wife wanted to stay in the room to recover from the flight and i wanted to go for a walk. When i asked for a 2nd key, it was treated like a major inconvenience, complete with eyerolls from reception staff. The first receptionis asked why I wanted a second key and if i had lost the first key. After explaining why he looked annoyed and then asked another staff member to make a 2nd key for me. She looked alarmed and asked why I wanted a 2nd key and if i had lost the firdt key. Again. So i explained the situation and she was reluctant to give me a key, saying she could let me in the room if i was locked out. Why was this an issue? In my experience with most international hotels, we are provided 2 keys for this purpose. There were other minor inconveniences that I won't list out as mistakes can happen. However the staff I interacted with seemed to want to go out of their way to make things difficult for me, and despite the view over the creek, I will never go back to this hotel again in my life.

"One of the best "

5
07/06/2018

We had such an incredible stay at the Pearl Creek. Amazing and helpful staff, great breakfast and clean rooms. They let us check in at no additional charge which was really awesome. The rooftop pool is amazing and has incredible rooms. Our room was amazing and comfortable. The location is really great! It's close to the metro which can get you to airport, and the dubai mall. Also the dubai museum is just across the creek. We would definitely recommend and we would stay here again if we were back in Dubai.

"Perfect hotel, lovely staff"

5
04/06/2018

The hotel is perfectly positioned meaning you're able to access everything which you travel to Dubai for! The hotel is clean, fresh and well maintained! Cannot compliment the staff enough with how attentive they were, especially when cleaning our room, special mention to Muhammad Ali on floor 15! I would recommend getting down to breakfast sooner rather than later simply to ensure you get to enjoy the wide variety of food on show, the porridge and pastries are gorgeous!! Also a good selection of fresh fruit, which is nice and refreshing on a hot day. The pool area on the top floor is lovely apart from the limit to sun loungers, so once again get there sooner rather than later if you're expecting to spend a full day at the pool. Overall the hotel provides excellent access to everything; the souks, boats across the creeks, tour busses, shops, taxis, travel to the beach and water parks and only 15 mins from the airport! Couldn't recommend it enough for the price!

"BWPCH - lodging"

4
25/05/2018

Very serene/good location & excellent view. Rooms are clean and beddings changed daily. All the staff are courteous. Special recognition to Derick who ensured the room was cleaned and well maintained.

"Horrible smell of cigarette smoke in the room"

2
23/05/2018

Great location, good price but the room stank of stale smoke which seemed to be coming from the plastic bedhead and as I had a room with an internal adjoining door the smoke from the next room was so bad that I had to put a towel at the bottom of the door to stop it wafting through to my room ( I was not with the people in the adding room) Such a shame as the staff were friendly and the bed comfortable.

"Best hotel"

5
18/05/2018

Very happy to book this hotel ...all staff are very sympathique ..very helpfull ...food is very tasty ... room very clean ... amazing sight... and you can swim in the swimming pool in the rooftop ...i really like it

"Reimbursable payment not resolved"

1
16/05/2018

I have also booked a room in this hotel more than a month ago through booking, and then cancelled it after a couple of days. Although the cancellation was free my card was charged immediately and the funds were not reimbursed back

"Undue Payment not Resolved"

1
16/05/2018

Be careful. I booked a room in February, canceled within the correct time so not to be charged and the hotel still charged. Complained to booking, had to make proof of everything and booking said was a mistake and the money would be back in my account in 10 to 15 days.. One month and a half later still no money... Be careful.

"Pretty good but not excellent"

4
13/05/2018

Pool area upstairs on the R level is excellent and offers amazing views of the Dhows and city. The Hookah smoking and food is superb. Service is so-so but friendly. Room was large and clean although the fittings could do with a little attention to detail in finishing touches. Breakfast on the M floor is pretty good with plenty of juices, tea and coffee. Usual breakfast for Brits (no Pork of course). Avoid the sausages and bacon - horrible. If I were you I would eat the local food they offer or go elsewhere. Beds are comfortable and very clean. AirCon could be better as my room was not as cool as I would have liked especially as outside it was 47 degrees.

"This Pearl needs a Polish"

3
12/05/2018

Good things first. This hotel is perfect for Asians, with its location, shopping options around, food at and in the restaurants around, busy and lively streets with economic offerings, etc. I felt I was in my own country and town. Creek view from the terrace and deluxe rooms is spellbound. So no doubt, travelers throng to this hotel and other hotels in the vicinity. Is that the reason for complacency? Maybe!. On check in there was no proper acknowledgment for an elite member of BW. After realizing, routinely handing over a hamper of cookies (instead of placing it in the room) as though a charity was doled out, on checking in found that, the room the toilet was not sanitized. Wifi was ineffective with repeated signal dropping. Most importantly, I was given a smoking room, though I booked a non-smoking room. However, on reporting, the manager took care to shift me to a better room. That's a good sign and much appreciated. And, this sense of responsibility from the manager coupled with other positives mentioned above will surely prompt me to revisit this hotel in future trips to Dubai.

"Let down by details"

3
06/05/2018

This is a nice hotel and we had a comfortable stay, but given it is a 4 star Best West Plus, management really need to look at details which drag guest ratings down. The hotel is new but unfortunately looks scruffy from ground level exterior because shopfronts both sides of the entry are unoccupied and papered over. The front desk is welcoming and competent but maybe the concierge staff could familiarise themselves with their job a bit, leaving luggage on the pavement and being ignorant of local restaurants is not impressive. I anticipated a new and comfortable bed here and was not disappointed, but the view out of the window both in room and the breakfast area would be greatly improved if the windows were cleaned. Lovely large bathroom with a a big rain shower and I managed to fix the hand shower so it did not soak the whole room every time, bit mean on towels I thought for a city where two showers a day is essential. I had less success mending the bedside light that was hanging off the wall so I left the hotel to fix that. I like a nice start to the day and the breakfast buffet was well set up with a toaster machine that worked and a not bad selection of hot food that changed a bit every day. Also a good selection of pastries so it was a shame that some always tasted stale. I am guessing they were actually fresh but hotel should have a series word with their supplier. Again given this is a new hotel I was surprised the breakfast room chairs were all so very grubby, unless maybe they were second hand to save a few dollars. I don't think I am being too fussy if management reads this, just go and look. And while you are in the room, maybe talk to your staff about laying tables properly and refilling breakfast supplies on offer when they are emptied. Other than those quibbles we had a decent stay because hotel was close to both Abra cross creek ferry and a metro station so you could get around. Also there were some nice and fun cheap restaurants in the streets around that we used. This is not the glossiest area of Dubai but I would be happy staying in the area despite the main tourist attractions of gold and spice souks being a bit crap. However would try a different hotel unless reviews coming after this one can say that the hotel has got its act together.

"Great value, location & view"

5
05/05/2018

I was really impressed with Best Western Pearl Creek. The staff were friendly, the room large and clean with a great view of the city. The breakfast selection was one of the best I've seen. The roof top pool was refreshing after a busy day exploring Dubai and the views at night of the Burj Khalifa and city skyline are spectacular. Situated in the older part of the city it is an easy walk to the souks and to the local Metro station. I'd be more than happy to stay there again.

"Manage your expectations"

3
01/05/2018

The location of this hotel is good. The bedroom we had was large, clean and comfortable. The bathroom had just a shower but it was good and the toiletries provided were nice. The beds were comfortable and the room had a well stocked fridge. The channels available on the TV were poor if you are English. Whilst the pool on the roof terrace was nice the lack of sun beds were disappointing and the chairs available were very uncomfortable. The attitude of some of the staff in the dining room was questionable. We ordered two cups of tea after our meal. What was given was undrinkable so we asked for them to be replaced and requested that they just bring the cups with tea bags in and provide hot water and milk separately. When the waiter returned he just brought one cup, when I asked where the second cup was he had the nerve to roll his eyes and tut at me! Not impressed! The view from the rooftop terrace after dark was spectacular and went some way to changing the mood after the experience in the dining room.

"Wonderful Hotel and location"

5
29/04/2018

my first time at Deira Plus Pearl Creek was a wonderful stay. the hotel is so neat and the location is so good just few distance from Banyias Station and in front of the amazing Deira Creek where you can visit many locations with 1 Drh by Abra. the room was clean and the smell of the hotel was something to remember for a long time. the breakfast was really impressive and the team is so welcoming I want to thank Mr. Raphy, Gina, and the dearest manager Inayat. they were amazing with me always keen to help me everything I need with a beautiful Smile on their faces. I will stay with you guys again and I will absolutely recommend your hotel to my CVC clients in Brazil. thank you for this amazing vacation

"Excellent Hotel for the Price!"

5
25/04/2018

The Best Western Plus in Pearl Creek was fantastic. If you plan to be out and about in Dubai during the day and just need a nice, clean air-conditioned hotel to come back to at night to lay your head down, this is the place to stay. The hotel is very clean and the staff in the lobby are extremely helpful. If you need help getting a taxi or have any questions about anything in Dubai, these people are there for you. I also opted for the the included breakfast in the mornings and that was also great. There was an omelet station, pancakes, fruits, breads and pastries. Pretty much any breakfast food you wanted was there. There is also a pool on the roof which offers great views of the Dubai creek and a view way off in the distance of the Burj Khalifa. This hotel is also only a 7-10 minute walk from the Baniyas Square station, 15-20 minute walk from the Dubai Gold Souk and within walking distances of various great restaurants and all around cool historic sights in the city. Deira, where this hotel is located is considered one of the older parts of Dubai, but it still has just as much charm as the new parts. All in all, I'd stay here again without question.

"The Taste of Pakistan in Dubai "

4
22/04/2018

The hotel is located in the heart of the Dubai old Town. I recommend this hotel for families who are planning to go shopping. I would like to thanks Tahir, Madiha and Haleem in the front desk for taking care of my partner and myself during the stay in the hotel. Also I would like to appreciate the effort of Ashafaque, Mohsin and Sajid.

"Excellent Facility"

5
22/04/2018

There were many negative comment for the Best Western Plus in Dubai and I almost cancelled my booking. However, I did not find any of those comment to be true during my stay, notwithstanding they could have been true. The personal at the front desk upon checking were extremely professional and friendly. There was one customer ahead of me and while waiting a member of management brought both of us a free glass of juice. I had a room on the front overlooking the water and street. The street noise inside the room was minimal and was no distraction. The view was nice. Guest in the hallway were no more louder than anywhere else. The room was very clean and I was there for 2 nights and the room attendant would have changed the sheets the 2nd night if I hadn't said they were okay. I didn't eat at the hotel so I can't comment on that. The location is excellent as there are allot of eating places, shopping and supermarkets available. The WiFi was free and good in the hotel, however, it did not allow me to use WiFi calling or FaceTime. FaceTime would connect and then drop. I did not find a major mall like in the US in this area, notwithstanding there could have been one, but I have been to other areas on previous visits to Dubai where they were available. The lobby of the hotel is small compared to other major hotels but i didn't find this an issue. There were 2 free bottles of water in the room and replaced free each day. Everyone I dealt with spoke English okay. The price of this hotel was really reasonable and I would stay here again on any future visits. I found it is a good hotel to stay at prior to a cruise. The taxi from the airport to this hotel was just under 50 AED and the driver took the same route at 11:00 PM as my maps.me app had routed. The cost of the taxi from this hotel to cruise ship Terminal 2 was 27 AED.

"Good Experience"

5
20/04/2018

I stayed with my family for a full month at this hotel,the occupancy of this hotel was 100%,the figure alone tells you that this hotel is in very popular with travellers, despite the staff being under pressure they were very helpful. I found this hotel to be excellent. This hotel is very centrally located, ideal for business travellers or holiday makers. The front desk staff were exellent especially Sayed Kaleem and Madiha. The concierge , security without a doubt performed their duties very professionally. This hotel definitely good value for money, it has a very big breakfast/dinnng area, service was excellent and good choices of food. The metro, abra, gold souk, spice market all close by, taxis always readily available. The staff generally very helpful and polite. Reviews could be deceiving but I recomend this hotel very highly, your own experience will be the best review

"Fantastic Hotel, Great Location, Attentive Staff!!"

5
08/04/2018

We are a family of four, with two daughters aged 10 and 13 and have just returned from a fantastic week in Dubai, starting at this lovely hotel. We arrived at around 10am and only had to wait less than 15 minutes for our room to be ready, despite being very early for normal check in time. We had arrived thinking we would drop our suitcases off and go out exploring until we could check in later in the day, so were very pleasantly surprised! During this time we were offered cold juice and a place to sit. The reception area was very nice with plenty of seating. We were given a lovely two roomed Family Room on the 15th Floor (only one floor below the roof terrace/pool area). It was a lovely room, very clean and comfortable with fantastic views. It was very quiet, we never heard any noise from the hotel or from traffic. The only noise we did hear was the Call to Prayer each morning at 5.30am, but it only woke my husband and I briefly (daughters never heard it) and it was in fact quite soothing and enjoyable. ?? Breakfast was very, very good, with so many choices...fruits, juices,coffee, tea, cereals, breads, loads of different cakes/biscuits, the usual hot breakfast items such as eggs, omelettes, beans, bacon (beef not pork), sausages (chicken or beef), hash browns etc. There were also cold meats and cheeses, salads and even curries! We were more than happy and left every morning feeling very full and satisfied! ?? We usually had breakfast at around 9 - 9.15am and whilst it was busy, we always found a table easily and the food was always replenished quickly. The Roof Terrace was lovely, the pool was clean and is heated. Towels are provided. The gym area was modern and clean. There is no alcohol at this hotel, but it didn't bother us as we had dinner a few times at the Sheraton Hotel just a 15 minute stroll down the promenade. The staff at the hotel were very friendly and attentive, from the Bell Boys who took our bags to the room for us, hailed taxis etc, to the Reception Staff, the waiters/waitresses in the restaurant, the pool staff, the cleaners. All were friendly and helpful with big smiles. ?? The hotel provides a free mini bus to a local beach. On the day we wanted to go, the Concierge said it was quite full and that he wanted us to be comfortable with our two daughters, so he told us to take a taxi there and back, then give him the receipt and he paid us the taxi fare back. ?? The location of this hotel was excellent! A very short walk to Baniyas Square and all of it's shops and restaurants and the Metro. Only a few minutes walk to the Abras Station and about a 10-15 minute walk to the Gold and Spice Souks. Also the Big Bus Tour Bus stop is just across the road by the footbridge. The views, both from our room and from the Roof Terrace were amazing!! Our room faced the other side whilst the Roof Terrace faced the Creek. Both spectacular! We thoroughly enjoyed our stay at the Best Western Pearl Creek, and would definitely recommend it and will hopefully return ourselves one day soon.

"Great Hotel, Great Staff, Great Location"

5
29/03/2018

We stayed from 18th March to 22 March 2018 in this Property. It's location is very good. The Baniyas Square metro station is 6 mins walk and rhe bus stop is just 5 muns away. The Gold Soul is 12 -15 minutes walk. There are many eating joints nearby. The staff is friendly. I enjoyed interacting with Mr. Tahir and Gina at the front desk. Very help. The breakfast was awesome, with good soread. The rooms were clean and the housekeeping was also great. I only wish there were three beds in the room instead of 4 since we were a family of 3 adults. Overall a great place to stay, even though it's a bit pricey.

"Bad service"

1
28/03/2018

I had booked this Best Western plus creek hotel for December through a website and thy debited 687 dirhams from my credit card claiming it will be refunded fully if i cancel. for some reason. Unfortunately i had to cancel my trip and hence had to cancel the hotel bookings through web site, but now it has been almost a month and i have still not received my refund amount from the hotel. I had sent them emails as follow up and they keep replying it's in process. When i call up at the hotel they keep transferring me. It has really become a night mare now and i am afraid i will loose my money. Total waste and i will never recommend this hotel to anyone in the future. The staff response to custmers is pathetic.

"Awful "

1
25/03/2018

I visited this hotel with my mum in February 2018 stayed at this hotel for 9 nights. Arrived at the hotel, bell boys don't really help much nor do they eagerly help with unloading your suitcases, the bell boys stand around in the lobby listening to their music via headphones no interest is taken on guests. I was very early however management sorted a room out for us within two hours of arrival. The lobby area is awful , very limited space to sit . 8 to 10 people can sit in the lobby and that's it it's full. The reception desk is small. There is the rooftop area on floor 12 ,but a hotel should have a nice relaxing lobby. There are no toilets in reception so you have to go to the first floor ,Not good for people with disabilities. Room it's ok but needs a good clean, my room was being cleaned , cleaned meant clean towels, bed made and that's it not once did I hear a hoover or smell any type of bleach or cleaner being used. I was very disappointed with the cleaning aspect ‘no hoover' did not hear it once checked around the cleaning stations of the cleaning staff no hoover to be seen or heard. The staff were cleaning other rooms again no hoover?(vacuum) . The bathroom looked like it had never been cleaned please see pictures . We were in room 205 opposite the lifts and the noise was shocking!!! The guests were not quiet, As this hotel is on the main road the double glazing did very little to dampen the noise of the traffic believe me the noise is very very loud. My mother and I had very little sleep. I wanted to bring all of this to the managements attention but my mum being very old did not want the hassle anyone and with her disabilities she could not manage to change the rooms. The hotel stinks of gutter management try to mask the smell but it does not work. Baniyas Square metro station is about a good 15 min walk so the hotel is not next to metro again it would not suite a person with mobility issues. Naif Souq close by gold souq half hour walk. There is a milk shake bar within the hotel this too is not good . Haji Ali Akbar it really is awful. Their milk drinks are made with creamed milk meaning evaporated milk. The hotel needs a good clean, management need training on how o be professional toward their clientele. The bell boys need be attentive. The lobby needs a good clean and the hotel needs to remove two desks that sell items to the customers and make that area into a lobby. This is definable not a four star plus hotel. All in all an awful, dirty hotel I would not go there again.

"Superb and value of money "

5
21/03/2018

Hi I stayed these hotel for 5 nights and 4 days location is superb hotel is very near to all shopping place transportation is also very easy no need to wait for taxi Hotel has all the facility staff is very very good Breakfast has all the country dishes 100% value of money and if u are addicted to these hotel expense will be more Choose creek view room superb and best

"Very nice stay at this hotel"

4
18/03/2018

Staff on reception were very helpful and friendly, particularly a young lady called Gina who was an absolute delight. Nice clean hotel, food was OK but not brilliant. It's a bit out of the main areas of Dubai, but that's reflected in the cost and it was no problem getting taxis (never waited longer than a minute for one to arrive) and they were reasonably priced. Overall, we had a nice stay here and when they found out it was my husband's birthday, when we returned to the hotel after a day at a beach club there was a birthday cake in our room with a note saying “Happy Birthday”. We were very touched.

"Great value to stay"

4
14/03/2018

We stay here me and my fiancee from 22nd of february 2018 till 27th of febuary 2018 Great value for money considering dubai rates,it is conviently closed to metro station.and 15mnts.drive to dubai international airport it was amazing the ambience.we stay in 1203 room cleaner is the best..although we are waking up late but his not distrbing us knocking the door to wake up us.until we wake his still there we couldnt give tips for him cos when we check out his not there.but definitely when we coming back im pretty sure i will give it to him.bellboy was really helpful and always smiling Reception quiet poor but thanks to tahir and the girl who was covering her hair dont know her name shes amazing girl and very helpful..we really enjoy our stay here..definitly we.will coming back.

"Excellent - price, place and services"

5
12/03/2018

1. We stayed here in March first week for 4 night. 2 adults and 8 yr old child. I booked a standard tween room with creek view and breakfast from Booking.com. I requested for early check in and 1 king-1 twin bed. Upon arrival, they arranged it alal plus gave us free upgrade to family suit. Total cost I paid was only 1500 AED incl all taxes !!!! Thats a super deal seeing the hotel status. 2. Rooms were spacious and clean. Housekeeping full marks ! 3. Breakfast n buffet spread were awesome, food suitable for races and choices - continental,Asian,Indian veg,medeterrenian,arabic etc. Included juices,salad bar, variety of bread, curries,non veg and veg main course , sopus, plenty of desserts etc. A La Karte dishes were above expectation as well. Portions ample for 3 people. 4. Our room had a clear view of creek and Marina as well as old town views. One can clearly see the famous landmarks of Dubai from the window itself.Rooftop swimming pool and Shisha counter was a good place for leisure moments. 5.Very easy and cheap commuting from this hotel to anywehere is Dubai. Metro,Abra boats,bus stop all at 5 minutes walk. taxis available on roadside. Cost from airport to hotel is 40 AED by Govt taxi with red roof, from hotel to airport its even cheaper, only 20 AED. 6. All souks at walking distance ! So you can visit as many times as you wish ! Also many restaurents n supermarkets nearby so variety of food available. 7. Staff is friendly and helpful. Special mention of Mr.Rasheed from Cloud 9 restaurent, very helpful and goes out of the way to help you. All in all I would recommend this hotel to all those travellers who dont really give a damn abt luxury but need peaceful sleep and good food and want to explore the town !!! Would visit again.

"Reception staff"

2
11/03/2018

I had jus come Bak to Uk and had issue with hotel fees which I couldn't deal at checkout we were getin late for flight and Huby had left early to catch early fIite when I rang from Uk they weren't ready to help you kept transferring to another dept???? the cleaner on 3rd floor was lovely the guys at the door were helpful especially the little guy ?? but can't say much for reception staff the entrance smells not very welcoming. The rooms are spacious location very good view very beautiful but wouldn't book there again!!!!

"Good value"

4
06/03/2018

This hotel is at the top of the creek area, near the sea. There is plenty going on, and a few restaurants around the area. The hotel itself is well placed with a metro station close. We used the metro every day with a red nol card. We Used the busses and trams as well, so for the 5days we were here we managed to see all the major sites. And from the roof terrace you get great views of the city, especially early morning and dusk. The staff were very courteous and pleased to help. We only had breakfast in the hotel, but it was full of food that most nations like to enjoy for breakfast.

"People make the place"

4
03/03/2018

Thanks for a nice experience. The people at the reception desk as well as the spa on the roof top where very nice and helpful. I would specifically like to commend Muhiddin Rahmonov for making sure our room was fresh every day. He went beyond his duty and when learning it was our anniversary, he left flowers in our room. The little things that matter...

"Wonderful Views AT Pool Bar Roof Top"

4
24/02/2018

This is an excellent place to make a stop and relax with a smoothie, fresh juice, shisha, or food on the 'Roof Top,' of the Best Western Plus Pearl Creek. I visit to take in the superb panoramic views of the entire Creek and I love to show friends this too. Worth the climb! All part of visiting the Deira, Baniyas & Al Seef along the Dubai Creek. * A must go place for photographers and selfie-takers like. ** Afternoon, or even better at night, as you'll see all the lights of Dubai from a high perspective. *** Make a long stop of it and 'watch a game' on a great wall projection above in the open air.

"Good location but inefficient front desk"

3
19/02/2018

Booked this hotel about a month before our Dubai holiday via the official Best Western website for 4 nights (15/2 - 19/2). Best value with daily buffet breakfast. 2 days before our arrival, I had emailed the hotel about my late arrival at 2am (16/2) and having paid for the night on 15/2 to secure the room. On arrival at the front desk at about 215am, there was a commotion between the front desk staff and a hotel guest who is trying to check in. The tense atmosphere wasnt a welcoming sight especially after abt 10 hours of travel for my family of 3, including my elderly mum. Another family was also anxiously waiting to check in and was trying hard to get the front desk staff to quicken the check in process. They were told to wait at a cafe and were offered refreshments. They didnt look pleased. My turn to check in also brought on the same problem. Was asked to wait after the staff took total payment via credit card for my 4 night stay. I would think that an early morning check in would be quick as I had already emailed the hotel about my arrival and even paid for the room for the night of 15/2. Exhausted after a long journey, I demanded my key asap. The situation made me very upset as the front desk staff seemed to be very inefficient and not transparent about why my check in was taking so long. Long story short, my room key was given to me after I demanded the staff to quicken the check in process. When we arrived at our room, housekeeping had just made up e room and was desperately trying to put in all e amenities. This was at 240am!! The carpet wasnt cleaned and we could feel some bits on the carpeted floor. Consolation was that the room was big enough for 4 adults, 3 big luggage and room overlooked the creek. It had a balcony but it wasnt very clean. We had their buffet breakfast daily and food choices were sufficient with hot and cold dishes, cereals, egg station, salad station, breads and pastries, juices and fruits. Breakfast table wasnt cleaned properly with some food bits still stuck to the table mats from the previous breakfast guests. Go early for breakfast as it can get crowded. View of the creek was a refreshing sight. This hotel overlooks the creek and the abra (traditional boat) station is a 2 min walk across the street. You can take the abra across to the older part of Dubai and wander around in the historical areas and shop in the Old Souk. Its 1 dirham per person per crossing in the abra that takes about 5mins across the creek. From the hotel, you can walk to Gold & Spice souks (10mins), Baniyas Square Metro Station (5mins), shopping in Deira area (5mins), Sabkha bus terminal (10mins) and the taxi ride to the airport is about 10mins (non peak hour) costing about 30dirhams. Its easy to get a taxi just outside of the hotel lobby. Overall this well located hotel in the old Dubai area is a good choice for its location but the service at the front desk has a long way to go in terms of efficiency & friendliness. I will not be a guest there again.

"Great hotel and location"

5
09/02/2018

This is a great hotel only 10 minutes from airport terminal 3 by taxi, get the cream colour taxis which are best price. Nice place to walk and get into the centre of Dubai too. Great especially for a short stay.

"Moderate Hotel"

4
03/02/2018

Hotel appearance not very good from the outside. Reception area could do with some renovations. Rooms with creek view have a good view. Breakfast is good with many choices. Manager Mr Ravi is very pleasant and will go out of his way to accommodate you. Received very good service from Jennifer who handles reservations. Hotel is located right across the Abra crossing. Very close to spice soul and gold soul.

"Room service"

4
31/01/2018

The room service guy Vijay did excellent job.He's very fast and efficient at his work. Breakfast was good as well. Amazing experience so far. I would recommend travellers this hotel to stay when you are in Dubai. :)

"Hotel Near to Everything"

3
23/01/2018

The Rooms are Cozy with House keeping staffs .The view from the balcony is very stunning at night and you can see the cruises with lights moving through the creek .You can also catch the famous "Accra" Boat which is just opposite to the hotel .The breakfast is good but with limited seats so its kinda hectic to grab the breakfast

"Good location."

3
21/01/2018

Good location next to the creek. Easy to get to from Banyas Square metro station. Hotel is a 5 min walk to the gold souk. Basic rooms but clean. Lots of restaurants close by. Quick checkinandandandandand checkout. No alcohol

"Comfortable hotel at an affordable price"

4
19/01/2018

We stayed here 2 nights on the way back from Europe. A very nice comfortable bed and very nice shower (although it took 5 minutes before hot water arrived to the tap). The night view from the rooftop was superb, too.

"Its realy very good hotel"

5
19/01/2018

Hotel staff very friendly and hepfull especially reception responsable Mr. Tahir always find solution our request and problems. Also Location and wiev wonderfull from the roof canal wiev rooms. Metro line 150 meter. Rooms very clean. House keeping staff very successfully. Preferable hotel for future trips.

"Can do better"

2
15/01/2018

The hotel has a great location, helpful and friendly staff but the room are not properly cleaned. Worst of it all the breakfast. The breakfast area is very small and can not contain a lot of guests. I had to skip breakfast during my stay because there were mostly no place to sit.

"Best Western - what a shame! Nothing "deluxe" except the view of the Creek"

1
14/01/2018

We had a "deluxe" room in one of the top floors. The only thing that was nice about the hotel was the Creek view from our room. If they try to give you one of the rooms close to the elevators, simply reject it. They play LOUD MUSIC ALL NIGHT LONG in front of the elevators that is more than hearable in the rooms. Every night, I had to call reception at least twice, sometimes even ask for their management until they stopped that noise. It took them at least one hour around midnight every night until they stopped the music. This is not what I expect from a 4* hotel - I've been visiting many hotels all around the world and this is one of the worst cost/value ratios I ever experienced. So I wonder what Best Western "plus" stands for, if this hotel is much worse than any Best Western I stayed at so far. Do yourself a favor and avoid this hotel!

"Loved almost everything about the hotel; food, location, staff.. But 1 thing means we wont come back"

3
13/01/2018

We arrived early and only had to wait 30 minuted before being checked in (we were in our hotel room by 11am) they had also upgraded us, which was a nice touch, but as there were only two of us and they gave us a family room, it was probably a flourish that we didn't really need. The food is predominantly indian (as are many restaurants in Dubai, as they have a large indian population) but it was delicious - very well spiced and had great depth of flavour. There is also a nice juice bar on the ground floor. No bar serving alcohol though, so if you are looking for this, then you're going to want to look at some of the larger hotel complexes which include bars. The rooftop terrace is great, it gets a little busy during the day, but i headed up a couple of times at around 10am while my husband was having a lie in and managed to get a sun lounger each time. The pool is small and heathed, so not particularly refreshing, but it is lovely to step into warm water and wind down. In the evening the pool is closed, and the roof top turns into a shisha lounge and an arabic restaurant. THE BEST TABBOULEH IN DUBAI! If you get her cold mezze i dont think you'll be disappointed. All the dips are super yummy, and you get plenty of bread. The shisha flavours are also really well blended and the view is just incredible! The location is excellent, really close to some great souks, and you can hop onto a boat for pennies to take you across the creek where you will find hilarious markets where you will be (almost) physically dragged into shops - we had a blast wandering around. The store owners, while pushy, are very funny and friendly, and you can haggle until they give you a semi-reasonable price. If they can see you will just walk away if they don't lower their prices, they'll usually cave and drop their price. Be aware there is a large indian population in Dubai, and for women this can be a little disconcerting as it seems to be perfectly acceptable in their culture/ manners to stare very openly at western women. Its a little uncomfortable, but i just don't think it is considered rude to stare like that to them.. so I just ignored it. Other than that, there was no groping, touching or anything that made me feel remotely threatened, so once you get your head around this cultural difference, you dont even notice it. SO - the reason we would not choose to stay at this hotel again is a real shame... every morning, without fail, at 7.26am, the hotel would start playing very loud, very tinny, obnoxious euro-pop/ house music. the speakers are directly outside the hotel room doors, and it woke us up every morning, without fail. It was the same 7 or 8 songs, and every morning i called reception and asked if it could be turned off/ turned down... this worked to varying degrees. it would usually stop for a few minutes, then come back on, a bit quieter - however by this time you're already awake and the damage is done. Its such a shame - we loved everything else so much, I almost wanted to give them a pass on this.. but the one thing you should be able to do in your hotel is sleep peacefully, and the fact that we couldn't put a real downer on our experience. Strangely i havent seen any other reviews mentioning this - but it was really unbearable for us. Hopefully the hotel changes its early morning music policies - but until then, we won't be back : (

"Amazing??????"

5
11/01/2018

This hotel is superb....its sooo organised ..the breakfast is great and i must commend the house keeping its amazing....Derrick is soo hard working and friendly.He makes the rooms soo neat and tidy..He puts in a lot of effort..The hotel location is good also????

"A PLACE TO BE"

4
09/01/2018

We traveled to Dubai on 24th December 2017 with my family. We were booked at Best Western Hotel Deira. The hotel is good and in the center of the town where shopping is easy to access. Staff are friendly and ready to listen. Their breakfast is fantastic. The rooms are spacious and very clean.They have a heated swimming pool. I will go back there when I visit Dubai next time.

"Fair"

4
04/01/2018

Stayed there from 25-28th December. Hotel room was clean and spacious enough. Didn't get a creek view though. Staff were pleasant. Breakfast was mixed catering to its diverse clients though not to my taste. Overall pleasant stay

"Unpleasant"

1
31/12/2017

I stayed here for one night during a layover. The facilities were decent but the water took a significant amount of time to heat up. We asked for a wake up call at 5:30am and were woken up at 4:20am instead. We then called to clarify we asked for a wake up call at 5:30, not 4:20. When 5:30 rolls around no call. At 5:50am, we receive a call and are told that they have called us 3 times with no answer, to which I respond we received no calls except for the one at 4:20. The guy on the other line has no explanation but says ok. What kind of hotel can't get a wake up call straight?

"Excellent value for money!"

4
26/12/2017

Great value for money considering Dubai rates, it is conveniently located close to metro station and 15 minutes drive from Dubai International airport. I would recommend it for business travelers more than leisure, although the Dubai Creek boats are just walking distance.

"The poor staff "

2
14/12/2017

I stayed for about 15 days at this hotel the cleanliness was poor i drop a pencil in the floor the pencil stayed in the floor for 10 days they didn't pick I would find ants in the washing room the bed wasn't well done the bathroom wasn't well cleaned i use to leave empty boxes near the trash bin they wouldn't throw i checked out at 12pm and I forgot a box a big box which contained a lamborgini bag it was heavy when there is something inside we could feel the weigh just then when i arrived home i realized the missing bag it was 12 hours later i called the hotel the answer the gave me was “we threw”how can they throw?it was something heavy we could easily realize the box wasn't empty..surprising is that the staff knew me they had my phone number my email they could've sent me an email asking that's one of the purpose we give our details when we checkin it doesn't just serve for asking the payment or something that is only convenient for them.. Another thing is the mess at the reception there is always a complain at the reception So this was my stay at this hotel

"Location"

4
12/12/2017

Good location and better view from the roof top. Close to Gold soukh and Delhi Darbar. Reserve in advance as mostly it's sold out. If you need early check in please notify the hotel so they will try to accommodate.

"great hotel"

5
12/12/2017

it was a great trip in dubai and one of the most important that we choose this hotel. its a nice place everything was great service,stuff, food. plus you can enjoy the sun on the rooftop pool. you should visit!!

"Great Location"

5
11/12/2017

Excellent location, walking distance to the Metro, Gold Souk and water taxi that takes you across the creek. The staff are all very welcoming, friendly and very helpful. Rooms are well appointed and large.

"Mixed experience"

3
09/12/2017

Location good in Deira, old Dubai, close to the Abras over the water, the souqs, Al Fahidi areas etc. Also the metro is close. Room and service was fine. Breakfast area too small, food okay. Nice rooftop pool and bar. The bad things, we woke up at 2 AM, in the middle of the night, due to a chaotic fire alarm. According to the reception because someone was smoking in one of the rooms. Same thing happened next night at 1 AM. This was a quite shocking experience!

"Great location"

3
06/12/2017

We had priority early check in but were met with unfriendly staff saying that we had to pay for an extra night to get a room before 2 pm. They said that early check in was due to availability but if you can sell an extra night you have a room ready... Not everybody arrives at 2 pm so flexibility would be great. After talking to the manager we got a room around 10 am which was great. Thank you. We rested in a cafe in the hotel next to the lobby. A rat was running around there and disappeared into the kitchen. Quite shocking. Besides that the hotel is located close to metro, the souks and gives you good value for money. Get a room with creek view. It's beautiful.

"Very (!) good overall"

5
06/12/2017

Stayed for a week w my 4 kids, ages 8-17. Know Dubai really well and and been many times for business. Wanted to give ny kids a true sense of Dubai. Spent a few days at the beach in JBR and covered the musts, ie the major malls, burj Khalifa, The Walk, et cetera, but also did other things, such as trying to get the arab/multi-culti feeling of BurDubai, Deira, Karama, Muraqqabat and so on. Ate at high, middle, low end: in expensive places for tourists, and for emiratis, in cheap places where the huge population of guest workers live and eat. And for this purpose this hotel is well located. The hotel itself is high international standard, very nice rooms, good service overall, good food, nice gym and nice rooftop pool with great views. It is close to the Metro and to shopping. It is fantastic that Boat taxis are just outside in case you want to eat on the other riverside. The management is extremely helpful. A special mention to night manager Hemant who arranged some great things for us at a v reasonable price, including desert safari, with shows, Carmel riding, quad bikes et cetera. This may sound touristy but it was a great experience that my kids really loved and still talk about. Very happy and greatful. Thank you! Will come back to this hotel.

"Good quality not expensive"

4
06/12/2017

Nice staff, especialy the lobby guys, good and rich breakfast, spectacular views of the Creek from the windows. Cleaning , fresh towels and water every day. We had a family room for 3 people one double bed and anotherrone twin bed.Good restaurant on the roof.

"Excellent"

5
04/12/2017

Excellent hotel ?Polite crew and Great view Great breakfast and lunch?Room cleanliness was regular. Access to Metro and Old Markets.There is little distance from the beach We enjoyed our staying for 5 days

"Bad experience!"

1
01/12/2017

First of all, when we came to the hotel they said that they could not find our booking and we had to wait close to 30 minutes in the reception to get the room. We had booked a room with a view. When we finally got the room and opened the curtains we looked straight into a brick wall. We called them and complained, and they fixed it. We only slept one night. During breakfast there were not enough tables, so they directed us to a table where we had to SHARE a table with some strangers... Not good. The place was chaotic. Then right after checkout I discovered that I had forgotten my iPhone charger in the room. I called and called the desk, they never picked up. I also emailed them and no response. Finally, I was able to reach them, and they said that they would call me back once they had looked for it. They of course never did, and I tried calling again the day after with no luck... I ended up having to buy a new and expensive charger at the apple store in Dubai mall... And finally, the WORST part. (If it can get any worse). They never gave me my deposit back...!! (I did not take anything or bought anything from the room the one night I stayed there) That was 500 dirhams. I tried emailing them multiple times, and I even contacted the Best Western chain. The hotel never replied to me. But the customer service at best western did but did not follow up... And it has been over a month since my stay there. I would really think twice before booking this hotel. I am never staying here again.

"Good place for relaxing"

4
28/11/2017

Hey , I was settled for 3 nights at this hotel , everything was satisfying , just our net connection repeatedly intruppted during of our use , but it was ok???? Its near to creek with beautiful vision from top roof pool .

"very clean and tidy"

5
14/11/2017

English speaking helpful staff, very freindly large well appointed rooms.Our only prolem ,the lifts seemed to always be very busy and slight waits were common. The local taxis charged different rates each time we used them. There wsa good sized pool on the roof ,very clean with plenty of seats and sunbeds if needed.

"booking.com Useless"

1
14/11/2017

I made a booking for today through booking.com for a friend and it was confirmed. When he arrived at the hotel he was told his reservation was cancelled and the hotel was full. He complained bitterly and was LAUGHTED at. He was left late at night with no accommodation. The hotel offered no assistance. There were two young ladies in the same situation. This hotel is a disgrace

"Clean and amazing!"

5
12/11/2017

I love the smell of the hotel. Love the fact that it is clean. Friendly staffs. Love the breakfast buffet. Nice view from rooftop bar. Can really see the new Dubai and old Dubai. The area surrounding the hotel has a little cheaper stuffs around it; though, yes, Dubai is quite expensive. Other than that, it is a decent hotel with reasonable price.

"Probably not for us again "

3
03/11/2017

As a hotel it was clean and most of the staff were very helpful but , possibly due to a language difficulty, did not come across as that friendly.At breakfast and the one evening meal we had the choice was extensive. However, the hotel customers were mostly Asian - I think that we were the only English family in the hotel at the time and one of the waiters did comment that it was unusual to have English customers. This is not intended as a racist comment just stating a fact. The food was all Indian based which was delicious and not a problem for us. The problem that we did have was that our 15 year old daughter, even though she was dressed very conservatively, was made to feel very uncomfortable at all times of the day-even inside the hotel where many young guests constantly stared at her ..she was wearing long trousers that were not figure hugging, and a high necked tshirt. It was more the location that would stop us returning as the hotel was extremely good value for money. We

"Great Hotel - Good views from the rooftop bar"

4
01/11/2017

Arrived at the hotel late and was shown straight to my room. Check in isn't until 2pm but that wasn't a problem for my stay. I stayed on the 6th floor facing the river. Ask for this view wherever possible it is much better than a view not facing Dubai creek. Breakfast was mixed, the selection was good but there was a lot of people down for breakfast while I was. It may have just been timing but as a solo visitor all of the tables were 4+. The food was still good with a mix of hot and cold. The room was fantastic, great sized walk in shower, sink and toilet. Lots of space and essentials such as shampoo provided. Good sized bed and tv not that they were used for my stay. Bedding was clean, carpets were clean and the room was well presented. The hotel is near a metro station (Baniyas Square Station) which is on the green line. Take the red line from the airport, change at union square on the red line then change to the green line and it's the next stop. As the airport and the hotel are in the same zone the ticket for 1 journey was around 8 dirhams, 20 dirhams gets you a day pass on the metro. There were 2 separate fire alarm sounds during one of my nights stays, this was due to another visitor apparently. Reception did apologise and told me what had been done to ensure it didn't happy again. Reception did give a truly great service and were very welcoming. I would stay here again if I went back to Dubai.

"The RECEPTIONIST has bad attitude!!!"

1
01/11/2017

Arrived early(3rd October 2017 at 12:00 p.m.) and was welcomed by a bad attitude with no manners plus rude RECEPTIONIST (a slightly fat woman) and it ruins our mood as we were very tired after a long journey of travel. As we were foreigner and we have activities at that afternoon so we need the wifi to contact our guide to ensure he is coming to the right place.Therefore we went to the reception and ask for wifi, but she only answer in a very rude manners and told us is not the time for checking in. After that, the PORTERS came and gave us the luggage badge and offered us the wifi. So, he went to the reception and ask for it, But then what we heard is that the RECEPTIONIST shouted at the PORTER with a really loud and bad manners, and we were shocked! We felt bad and was frustrated as well because the PORTER was being kind and at the same time being scolded by the receptionist.We can understand that there were only her who was on duty at that time, however, this is not how she could treat guests as well as her colleague in that way. SPECIAL THANKS to the PORTERS of the hotels you guys are the BEST in everything, kind and helpful. as well as All The Staff. And for that RECEPTIONIST, I am sorry but it was a really BAD EXPERIENCE for us.

"Where do I start?"

2
14/10/2017

I stayed here for three days on a recent business trip and as a Best Western Diamond Select member I know my way around quite a few Best Western properties and this has to be the least favourite I have stayed in. Primarily the problem is the receptionists are inept, that simple, they have no idea how to do their job. The rooms are nice and and are clean except for the carpets, a quick white sock test showed how filthy the were. Breakfast is very varied and they seem to be trying to please every nationality under the sun without actually getting it right, cleanliness here was also an issue along with the fact that they do not replenish the assortment, when it runs out, that's it. The pool area on the top floor is not bad and has to be the only plus on a frustrating visit

"Leisure "

3
12/10/2017

A hotel in a nice part of Dubai . Wonderfully situated at the creek . But ........ only if you get top floor rooms overlooking the creek . Service has to be demanded . The hotel is unkempt. Staff will give service but you have to demand . The receptionist Madina is very helpful indeed . She can change the outlook hopefully with her skills ! Overall for business man . Not for holiday seekers

"Not bad as a stop over hotel "

3
12/10/2017

We stayed here for two nights. If you are wanting a good cheap stop over hotel this is not a bad option. Clean, tidy, service is ok. Located in close walking distance to metro. Just across the road from river.

"Best as per name, Best in all category. "

5
10/10/2017

It's best in all categories from welcome to good bye. It's really class of 4 star. We got our room in time with welcome drink and on higher floor, Thanks to Mr. ASHFAQ DESAI (Group Manager, Pearl Management ) and Mr. Inayat Dalwai ( Front office Manager) and all hotel staff for respectful and helping behaviour. Room was perfect as shown in website , spacious and clean. Room was clean everyday and use towels also change . Swimming pool, Gym, steam room and sauna is clean and in working conditions with instructor. Location is perfect, every thing was near goldsouk, metro station , Shopping areas. Breakfast was good , over all I find this hotel the perfect place to stay in Deira, Dubai . *And yes no staff ask for tips. I will definitely stay in this hotel when ever I will coming dubai.

"Not a Hotel for Sleeping"

1
10/10/2017

Transiting through Dubai with a long stopover so booked this hotel so I could at least get a good nights sleep. I was given a room on the 1st floor and unknown to me there was a function taking place on the mezzanine floor directly below my room. No sleep due to the thud, thud of the music and singing that was more like a strangled cat. The traffic noise is horrendous too as the sound insulation in the windows is non-existent. You can also hear other guest in the corridor. When I complained all I was told was that the hotel was dry, therefore if was impossible for their to be a party! Well the noise was coming from their function room.

"Frustrating! "

2
08/10/2017

I would like to share my experience with this hotel. First i booked its room, via booking.com, for 6 nights. It was giving me a certain amount with "all charges INCLUDED ( 10% service tax so on and so forth mentionned in the booking). When i checked in, they made me pay extra 20% tax, claiming some uae policy....which i really did not get. Anyway i had to pay.... I had paid a room for 2, still they did not allow visitors, first it was my sister, then my friend who was supposed to join me the next day. I mean, what the heck! I come to dubai for holiday, i pay expensive services, and i dont get anyone with me even though i PAID for it. "Sir we dont allow visitors to see a single man". I felt like i was in a hostel for gents in some remote educational area!!!! During my stay, in the middle of the night, or at any time, there was a fire alarm always disturbing.... Room service, i had always to tell them to give fresh new towels, and always had to remind them to take with them the old one, otherwise it would stay in the bathroom for decades. Honestly, even though the hotel has all facilities, next time i prefer to check in, at another hotel in the same street line.

ishaqhassan, Guest Relations Manager at Best Western Plus Pearl Creek, responded to this review
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests' experience. We apologize for the inconvenience about the house keeping we shall address with the concern department to ensure this won't happen again. About extra taxes there is already mentioned in booking.com that there is 20% extra charges and Tourism Dhirams. Out side visitors, relatives are not allowed in the room without valid proof. Thanks for understating. Kind Regards, Guest Relationship Manager.

"Nice creek cruise view"

4
04/10/2017

Hotel is in good location. 20 min Walking distance to souk. Opposite is the cruise place. Eatery just around the corner. Easy to get taxi/uber. Abu Dhabi tour agent located at hotel lobby is quite pricey (i think the price should be a bit cheaper). Room was quite spacey and clean. Hotel staff were exceptionally presentable and professional. Sky bar (roof) was the bonus. You guys gotta check it out

"This property was a disgrace to the Best Western Brand"

1
04/10/2017

Hotel experience was poor, black mould on the shower tiles and floor, Toilet seat and window broken, Arrived at 12 midnight from Europe to have fire alarm and evacuation instruction at 2 am and again at 5.30 am both of which were false alarms. Breakfast area small and staff non attentive. Staff want tips for everything and five times I was asked by hotel employees to please make a good report on Travel Advisor and to mention their names in particular. The elevator glass and floor was dirty, room air con was noisy and window facing the freeway would not shut making the room noisy.

"Absolutely Satisfied!"

5
26/09/2017

We initially booked with other hotel in deira but this lady was able to convince us to try this hotel. Booked a room here with hotel's website and I can say I did not regret transferring. It's a good price also. I'd like to commend this charming lady, Ms. Jannel in helping us throughout our stay specially in Breakfast time. She always approach our table and ask us if we need something and how's everything. Even went extra mile in helping us with our booking. Room was good with great view. Never thought that there's a hotel like this hiding in this place. Definitely I will come back with my husband on Holidays!

"Great stay and low rates"

5
22/09/2017

Our friends decided to celebrate their wedding reception at their ballroom, and my wife and I also decided to book a room. The room was cozy, bathroom was nice everything looked great. We also had a buffet breakfast and it was also nice. We ordered pizza from room service (prices were cheap) 20-25 AED for a 10inch pizza, the taste was also good. Overall our stay was a delight, the staff were friendly and helpful, the view looked awesome especially from the rooftop. If you want to book you should book from their website, very low rates. Will definitely be back here soon.

"Totally unhappy "

2
22/09/2017

I use to stay around 200 night per year living in a hotel room worldwide. I tried to concentrate my stays in Best Western as I'm platinum member, going to be diamond. But until now I didn't see any benefits. They give me one room smelling very strong smoking room. The porter use some products spray and looks better, but no, when I came back from breakfast, was smelling bad. I went the reception, complain and they were very helpful telling me they will change my room but was not ready new one. I had meeting all day and night outside, they request me keep my luggage ready and I did. I advice I had some goods in refrigerator like milk, yogurt and other things that I put over my bags to be moved to new room. When I arrived around 2am, I request my new key and reception said they cleaned my room and I'll stay in the same room. I complain again, even advice I'll write this review but no way. I went the room and all was the same, my foods I lost all because was out of refrigerator and also at morning I found new guest with me in the bathroom during the shower. Cockroach. Also some flies. Supposed to stay in this hotel for more than 45 days, but left it.

"Never go to this hotel"

1
16/09/2017

Yesterday we checked-out this hotel. The location is good. But the staff are very rude. Unlike every hotel, when we arrived, no one welcomed , even with a simple greeting. They did not perform room service appropriately. According to insructions of the hotel in their own Room Notebook, they had to bring 1 litre of bottled water complimentarily, everyday; but they refused to bring water. They said we must pay 5 AED for 1 small bottle of water. The staff and servants were all rude and agrressive. Even when we were leaving the hotel to Airport, they did not ask if we had a good stay or did not say thank you for the stay and so... I will never ever return to this hotel.

ishaqhassan, Guest Relations Manager at Best Western Plus Pearl Creek, responded to this review
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests' experience. We apologize for the inconvenience we shall address with the concern department to ensure this won't happen again. Kind Regards, Hotel Management.

"Mr Shahid Adam"

5
12/09/2017

Enjoyed my atay at this hotel. I guess this will be my hotel to stay at during my trips to dubai. The roof top resturant was lovely and the food was devine. Asif the waiter on the roof deserves 10 out of 10 in service. Rooms at the hotel were of a good size. Only down side i had was that you need to run the hot water for like 5 mins for the water to be hot and thats wastage of water. Hotel needs to really work on that as water is a very precious blessing of God Almighty.

ishaqhassan, Guest Relations Manager at Best Western Plus Pearl Creek, responded to this review
Dear Shahid, Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you back soon and exceed your expectations. Kind Regards, Guest Relations Manager.

"Great value and location. "

5
08/09/2017

This hotel provides great value and is centrally located in the older vibrant part of Dubai. Taxies are cheap and will take you anywhere. The hotel is very close to the gold and spice markets. The rooms are new and very comfortable with all amenities. The wifi is free and extremely fast. Staff are only too happy to help and were truely focused on making us fell welcome.

ishaqhassan, Guest Relations Manager at Best Western Plus Pearl Creek, responded to this review
Dear Noosa, Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests' needs the best way we can. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

"less expensive, but"

1
07/09/2017

Price was reasonable. Problems I faced were no hot shower and no cleaning. in order to get hot shower, it takes a long time. While 4 nights stay, I could get two times of hot water after 5 minutes of opening valve. Other case did not succeed to get hot water due to maybe time. Morning and evening are out of service. Two success were three oclock around. Cleaning of room was done except first day. On return after daily job, I found the room had not been cleaned up at 11:00 PM. Not recommendable

ishaqhassan, Guest Relations Manager at Best Western Plus Pearl Creek, responded to this review
Dear Zhubaba, Thank you for taking the time to share your comments about your recent stay with us. Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests' experience. We apologize for the inconvenience, hot shower is available in hotel. Cleaning is done everyday, may be there is some misunderstanding. Kind Regards, Guest Relations Manager.

"Best price/quality in town"

5
29/08/2017

Of course there are nicer hotels in Dubai but what you get for that price at Best Western Plus Pearl Creek makes up for everything. Not a 5 star hotel but close ;-) You will have to take a taxi to go sightseeing but taxis are cheap in Dubai.

ishaqhassan, Guest Relations Manager at Best Western Plus Pearl Creek, responded to this review
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests' needs the best way we can.We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

"4 stars"

4
28/08/2017

great hotel with a nice sea and city view. the staff was really good. we travelled with an infant and the staff was helpfull in giving us an early booking. independence day was equally celebrated for pakistan and india amongst the staff, and we were given free juices (on the 14th of august)

ishaqhassan, Guest Relations Manager at Best Western Plus Pearl Creek, responded to this review
Dear Arzoo , Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests' needs the best way we can. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

"Cheap and almost cheerful"

2
26/08/2017

I stayed here after leaving a dump, but that's another story and another review. I had a high floor room and the view is great, however, the view was nothing when compared to the roof, where there is a great pool and BBQ restaurant. The pool is open from 7 to 6 and that's when the BBQ and sheesha begin. Very relaxed, very good food. OK, the room: it was pleasant and I had good sleep every night bar one, when the terrifying alarm went off and scared the pants of me and my kids. The restaurant was poor though. If you didn't get there early, the food was all gone and very little was replenished. The choice was also poor, and the toaster is horrendous, having to out your toast through four times before it got charred. After day two I couldn't be bothered waiting. Many others were put off too. Then there was the staff who insisted strangers shared a table with you when the place got full. The worst part of this is when the strangers make terrible noises while eating. I had to take my food to my room, such were the poor manners of one "gentlemen". Other than that, it is a good spot to stay. One more word of warning: the parking is horrendous, and the hotel charge 100 dirhams a day to use their basement, which I though a particularly poor show. Shame on them. In fact, I'm removing a rating point.

ishaqhassan, Guest Relations Manager at Best Western Plus Pearl Creek, responded to this review
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Please note that your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests' experience. We apologize for the inconvenience we shall address with the concern department to ensure this won't happen again. We already mentioned that no free parking. Kind Regards, Guest Relationship Manager.

"Affordable. Best service. No non-sense."

5
22/08/2017

If you are looking for a hotel that is easy on your budget, has a good view from the room, has good food and dining, and is nearby the airport and in vicinity of major Dubai's attractions, this one is it! About the Hotel - From what I heard and observed, the hotel is of new construction facing the Dubai Creek. Rooms facing the creek have a good view both in the day and at night. The Downtown Dubai can be seen from the creek facing rooms and from the rooftop. It's simply beautiful at night when all the city lights are lit. About the Room - Comfortable beds, working AC, hot and cold water in the bathroom, and good room service/house keeping. About the Food - The hotel has a fresh and delicious breakfast, lunch, and dinner buffets; all moderately priced. The dining area is huge and well lit. Again, this faces the creek which makes it a good dining experience. About the Staff - Very humble, accommodating, and friendly staff. If you have any questions or need help with anything Dubai related, approach anyone of them and they shall help you out.

ishaqhassan, Guest Relations Manager at Best Western Plus Pearl Creek, responded to this review
Dear Ashraf , Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests' needs the best way we can. We hope to welcome you back soon in our hotel. Kind Regards, Guest Relations Manager.

"New and friendely "

3
19/08/2017

The hotel is new , clean and fresh Staff are mainly friendly At the roof is located an nice pool and night cafe Dont ecpect the lxury in this hotel , but ... it is ok . The creek view is spectacular , try to get a room with creek view

ishaqhassan, Manager at Best Western Plus Pearl Creek, responded to this review
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests' needs the best way we can.We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

"Good Hotel"

5
15/08/2017

Hotel service is very good especially location and view is amazing. Front office staff is very professional and helpful. Restaurant in roof top is fantastic. Overall the hotel service and location is very good

ishaqhassan, Manager at Best Western Plus Pearl Creek, responded to this review
Dear Ravi, Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests' needs the best way we can. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

"Room not ready when arriving late at night"

1
13/08/2017

My family and I arrived at 10 pm. at night. Despite check-in being at 2 pm, the room was not yet ready. It took us over 45 minutes for the room to be ready. Rifat and Kaleem were very unhelpful, I recommend avoiding them. Additionally, we asked about parking, but was told it would cost around $30 for parking for just a single night. Fortunately there was cheap public parking across the street.

ishaqhassan, Manager at Best Western Plus Pearl Creek, responded to this review
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests' experience. We apologize for the inconvenience we shall address with the concern department to ensure this won't happen again. Kind Regards, Hotel Management.

"This hotel overbooks. No guarantee for a room after arrival. Even if you have paid in advance."

1
18/07/2017

Despite the fact that the room was booked and paid for in advance and a confirmation email was received, there is no guarantee you will get a room. This hotel relies on the fact that some guest do not show up and sell more rooms then they actually have. When we arrived at the hotel we were swiftly and efficiently redirected to the backdoor and taken to another nearby hotel. The reason given: technical problems with your room. Apologies and a free lunch were offered. Flabbergasted and totally taken by surprise we ended up in a nearby hotel of questionable quality. After inquiring the next day, the hotel of “questionable quality “ stated that this was a normal way of operating. They acted as an overflow hotel for the Best Western Pearl Creek. The feeling to be scammed does not wash away with a free lunch. Who is in the hotel during lunch anyway? So if you prefer your room to be really available when you arrive, don't go to this hotel.

ishaqhassan, Manager at Best Western Plus Pearl Creek, responded to this review
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Please note that your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests' experience. We apologize for the inconvenience we shall address with the concern department to ensure this won't happen again. Kind Regards, Hotel Management.

"Great Hotel"

5
15/07/2017

I'm staying at the hotel right now, it's a new hotel so you can expect a lot of things to be new i.e. Furnitures, it's a very clean hotel also my room gets cleaned every day thanks to the very amiable and respect full house keeping staff Pravis, hope I get his name right and also the house keeping supervisor Pravake who always come to ask if I'm ok. I had a room initially which was not creek view like I earlier requested but the next day I was moved to the creek view room the view was absolutely amazing, I could sit all day watching the dhow cruise on the creek and most evenings I take a walk along the creek which was amazing, they also had a sauna which I used a lot, the staff are all great, those at the reception always had a smile while greeting you whenever they see you, I will love to stay here again when next I visit Dubai.

ishaqhassan, Manager at Best Western Plus Pearl Creek, responded to this review
Dear Guest, Thank you for your positive comments and for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. Kind Regards, Hotel Management.

"Simple Getaway"

3
14/07/2017

+ Staff friendly and engaging. Worth the rate. Iftar dinner not bad. - Staff doesn't take the time to explain what is inclusive and not. Called reception, gsc, rs 3x once and no answer - we had issues with AC, fruit flies (we didn't bring any fruits). When asked for late CO due to lack of sleep due to above issue they tried to first charge us as opposed to listen.

ishaqhassan, Manager at Best Western Plus Pearl Creek, responded to this review
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Please note that your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests' experience. We apologize for the inconvenience we shall address with the concern department to ensure this won't happen again . Kind Regards, Hotel Management.

"Fantastic Deal at an amazing hotel"

4
09/07/2017

Stayed there between 1st July 2017 and 5th July 2017. The hotel is very clean, quiet and very friendly staff. We had booked earlier, so our check in was very fast and efficient. The hotel is quite central to the Deira, the Gold Souq... significantly central to the Dubai Mall and the Dubai Outlet mall. I would definitely recommend this hotel to any traveler.

"It has EVERYTHING!"

5
08/07/2017

This hotel has EVERYTHING! Literally. At $30 a night, I don't know where else you can stay that offers so much for so little. Rooms are extremely comfortable. They are extremely spacious, well-decorated, and well-furnished. No shortage of hot water or AC when you need it (though it does take a while for the hot water to kick in). The restaurant seems to serve everything at a fairly reasonably price, although I did not partake because I had diet restrictions at the time. Reception was amazingly friendly, as were all the other service workers. No one ever shied away from saying hello, good morning, good day. Plus, the view from the top is AMAZING! You can see ALL of Dubai from the top, whether you are working out at the gym, soaking up the pool, or just lazying about on one of the lounge chairs. (There are also sauna and heat rooms, although with temperatures consistently hitting 120 degrees in the summer, I highly doubt you will need those.) The hotel is only a few steps from Baniyas Square metro station, and in the vicinity, there are eateries and shops galore. The building stands rather prominently on Baniyas Road facing Dubai Creek, so it is rather easy to spot and to get to by taxi. Overall, this is probably Dubai's best buy when it comes to accommodation. I would stay there again in a heartbeat!

"Friends"

5
07/07/2017

Pleasant stay. Staff were very friendly and always helpful. Rooms were always well maintained and clean. Salman, Shakir, Madiha, thank you for your great service. It was superb experice in best western peral creek speacial thanks to manager hemant for great hospitality

"Dubai Best Western Plus is A+"

4
28/06/2017

Clean, great location and friendly staff. Very cool bar on the roof. The location is right in the middle of old Dubai and near a metro station. This is the ideal place to stay for anyone flying into or out of Dubai. Cannot beat the price either. Must stay here if you are a budget traveller.

"New hotel of a bad service ! "

3
27/06/2017

Upon the arrival, our room wasn't ready ! They gave us another room that we had to wait one hour to get extra ( uncomfortable) beds ! Some days they didn't change the towels but just folded the old wet ones ! Each day of our stay we claimed the towels ! Clean! breakfast fair enough ... good location !

"leasure trip"

4
25/06/2017

Good location accessible . Bad impression on first day with manager Hemant was not a good customer service . Excellent & 5 stars to securities especially Achu, hotel service was good with both Joshuas

"Leasure trip"

4
22/06/2017

The front desk was very helpful, especially the manager (Hemant Sachdeva). Overall the hotel was good, not the biggest of rooms and a few small quirks like poor re-filling of room stock etc sugar, coffee.

"Great location, lovely rooms"

4
21/06/2017

Location was good in accessing transport to and from: the airport, the metro to travel across the city, shopping, and water taxis across the creek. Close the souks, and easy to reach the malls via the metro.

"Excellent Hotel"

5
15/06/2017

Pros: - Location is really nice close to public transport and lots of shops and restaurants close by. - View from my room was exquisite. - Large clean comfortable rooms. - Breakfast was nice with lots of different varieties to choose from. Cons: - I booked a smoking room and was assured at reception that it was so but the smoke alarm went off as soon as I started smoking!

"Beautiful new Facility"

5
04/06/2017

Very comfortable room, good food, friendly staff. What more could you want? Right on Pearl Creek so a nice place to walk in the evening. Stores nearby. Even on a quick overnight stopover on a trip to South Africa, it was a great beginning to our adventure.

"Best place to stay in"

5
27/05/2017

I stayed here for 4 nights, the hotel is located in diera, dubai creek in the heart of dubai. Perfect place to stay, very approachable from airport, convenient to move around city. Hotel staff very kindly offered me room with creek view, breakfast was very nice and best part the menu change everyday! Calm and simple yet elegant room in Very affordable price. In addition hotel has room top restaurant, spa, swimming pool and gym. Thumbs up, Definite going to stay here again!

"Reconsider staying here if you're pregnant or a light sleeper or in general want to have a safe and pleasant trip"

1
16/05/2017

Tl;dr DO NOT STAY HERE if you are: pregnant, asthmatic or in general want to have a good time and be respected. You've been warned! Booked a best western for my Dubai trip. We had stayed at Best Western hotels before so it was an obvious choice for us. This however was far from a "best" experience. From the moment we arrived there were issues. Namely our booking was lost, we had to prove that we even had a booking to get a room that didn't seem to be ours, but at that point we didn't care and just wanted to rest. Later on during check out we had found out that the hotel wants us to pay for an additional night because apparently we arrived on the 12th and not the 13th? Incompetency is besides the point. They made me feel like a fool for asking them why i was being unfairly charged extra... The faults do not end here. Oh boy here we go! Now where do I begin with everything that is wrong with the hotel? How about a positives and negative section: Positives: the room service staff/staff in roof bar that we got to know was probably the best thing about the hotel. Management not so... manager was so dismissive of our issues and disrespectful that it almost felt like he was doing us a favor. The view from the rooftop terrace is nice, but then again so are most views from Dubai hotels.. Not worth bragging about ___________________________________________ Negatives: the management will blame you for any faults, sound isolation in the rooms is SO BAD that you'll literally hear conversations other people are having in the room next to yours. Although the rooms are non smoking, at certain times of the day there will be smoke pouring from the ventilation and the room ends up smelling like someone is smoking a cigarette in there with you. If you call the front desk to let them know about it, they dismiss it and claim that "but sir this is a non smoking hotel". IM SURE THIS IS A HEALTH & SAFETY ISSUE. When checking out, we witnessed ourselves that there was a man in the adjacent room to ours who asked the staff if they had a lighter, they obliged, and he went back to his room to smoke. Funny eh? Non smoking hotel sir! A minor disadvantage is the lifts seem to always be busy and randomly go up and down. At night time the elevators still make loud ringing noises, which is a disturbance in itself and I'm not quite sure why. Many of the hotel guests are quite inconsiderate and seem to enjoy slamming doors all night when people are trying to sleep. If you respect yourself, please do not stay here.

"Could Have Been Better"

3
08/05/2017

We arrived at the hotel early in the morning after a direct flight from Kuala Lumpur but had to wait 3 hours to get into our room. This was disappointing. In all our 3 past experiences we were given a room immediately. The Front Office member of staff, a male, seemed indifferent to our predicament and his words did not match his body language. Our room was a larger than normal room and this seems to be the case for most hotels in Dubai. It was clean and well maintained and we had a good night's rest there before continuing our journey to Venice the next day. The restaurant offered a decent buffet breakfast and the staff here were courteous, friendly and accommodating. Ranjit from Nepal was most helpful. We enjoyed an amazing view of Pearl Creek from our room and could see the boats which also served as restaurants moored by the creek.

"Amazing Staff & Cozy Place"

5
30/04/2017

The hotel is perfect for a business travelers with amazing view to old Creek marina, the room is newly renovated, looks nice! but what makes it different the warm welcome from all the staff everywhere you go! bellboys, Reception team, HSK .. they have a nice shisha cafe in rooftop with amazing view to the creek...if you are in dubai, you must try it. Thanks for the Entire hotel team for their warm welcome, will definitely visit the hotel again

"Banquet hall experience"

4
29/04/2017

Recently I had done my son's 1st birthday party in the hotel's Banquet hall. It was a very good experience. Food was excellent. Very good arrangement of hall with all facilities like stage, music system. Extremely helpful manager Mr. Surajit. Highly recommended for any function. Staff is helpful , but the staff needs to be more helpful.