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Best Western Plus Hotel Dilley Inn & Suites, Dilley

3.5/5  - basé sur 15 notations.
16491 South I-35, 78017, Dilley, United States - See map

When you’re traveling to Dilley on business, look forward to a relaxing stay at our brand new business hotel in Dilley, TX. The Best Western Plus Dilley Inn & Suites is a contemporary property designed for business and leisure travelers. Located right off Interstate 35 between San Antonio and Laredo, this is the perfect destination for your business trip or weekend getaway. Whether you're working at the Eagle Ford Shale Oil and Gas expansion sites or enjoying a last-minute trip, you’ll be treated to Texas hospitality and modern comforts for a relaxing stay. Enjoy modern amenities including spacious guest rooms with 43-inch LED TVs, microwave, and refrigerator. Our sleek decor and stylish ambiance will make you feel comfortable and you can look forward to superior customer care throughout your stay. Look forward to a complimentary full breakfast each morning with breakfast favorites, including Texas shaped waffles, bacon and sausage, hot eggs, cereal, yogurt, and 100% Arabica coffee. All of our guests have access to a fitness center, and guest laundry center so it’s easy to take care of the basics while you’re on the road. Break away and enjoy the outdoor pool, open daily from mid-March to November or spend some time in the recreation room. Pick up snacks and beverages from our sundry shop and venture out to the area to enjoy Mexican, Cajun, and American food at your leisure. As a premier business hotel in the area, we have an on-site conference room furnished with contemporary furniture and the latest technologies to ensure a productive meeting. Book now through bestwestern. com to secure the lowest available rate backed by our Low Rate Guarantee.

Best Western Plus

Hotel Dilley Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
based on 15 guest reviews
NOTE ISSUED
Excellent
8
Very Good
0
Average
3
Poor
2
Terrible
2
REFER TO NOTICE
Business Business
10
Couples Couples
0
Family Family
4
Friends getaway Friends getaway
0
Solo travel Solo travel
1
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Horrible"

1
19/06/2018

We have stayed in 5 BW plus hotels in TX, always awesome, and this one was a HUGE disappointment. Staff rude, unfriendly, and hotel cleanliness was poor. Staff on cell phones or obvious personal calls very unprofessional and then were not happy if you asked for towels, toilet paper, etc...

Best Western Pl... D, Manager at Best Western Plus Dilley Inn & Suites, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Clean & Neat"

5
30/05/2018

Breakfast was always fresh and hot and rooms nice and Clean. Gr8 Customer service. Thumbs up and no complaints whosoever. Planning future stays witth FAMILY and friends.....Thank you ?? keep up the good job.

"great bed hot shower lots of friendly smiles"

5
27/12/2017

the bed was out of this world. the shower was nice and hot. nothing but friendly smiles from the staff at check-in and the staff at check-out. the breakfast was good. I will definitely stay here the next trip I make to dilley, tx

"Service"

5
11/10/2017

Overall Service was great, everyone was nice. The hotel was dirty due to workers being there but i saw 2 people working very hard to keep it clean. With oilfield workers being there its understandable that dirt on the floors is gonna be there, although the price of the room for the area is a little high, the hotel next door and the hotels 15 mins away are half the price, but this closest to our destination

"Handicap rooms should not be on the second and third floor"

1
03/09/2017

Handicap rooms were available on a reservation not at the actual. Hotel rooms reserved we're not available at check-in. Handicap rooms were on 2nd&3rd floor unacceptable. What does Department needed to be trained better and also housekeeping

Best Western Pl... D, Manager at Best Western Plus Dilley Inn & Suites, responded to this review
We would like to apologize for not meeting your expectations. We will meet with all departments and discuss the issues of concern. Thank you for taking the time to write your review of the Best Western Dilley Inn & Suites.

"Not Again"

3
20/08/2017

#1 no discounts on rate if you are a rewards member. Not even Diamond Select. 2, breakfast was not worth going in there. Coffee was great. 3, can't use your rewards cards for anything but room deduction. 4, there is not any room service if you stay more than one night. No even trash take out. Clean on first night. After that I guess you clean it yourself. 5, the check out lady will promptly tell you you get "no discounts. Use your points online." There are 4 other hotels around this BW. Stay at one of them or drive on to Pleasanton.

"Core C. Night"

5
13/08/2017

nice place for the price. I went there for business, not for pleasure; hence, my outlook is all about work and not pleasure. I don't know why this dang thing wants to hear more about my review than I already wrote. I don't have time for this.

"Family trip"

5
10/07/2017

I went to go visit my brother. I got there around 6:00 am & the lady that works over night was amazing she left my cousins eat breakfast & hang out at the hotel while I was visiting my brother. I asked for an early check in & they gave me the room as soon as it became available. Thank you so much guys.

Best Western Pl... F, Manager at Best Western Plus Dilley Inn & Suites, responded to this review
Esmeralda, On behalf of the entire staff we would like to say "Thank you" for choosing our hotel for your lodging needs. We are happy that we were able to accommodate your needs. We hope to see you again the next time you are in Dilley!

"TOO BRIGHT AND LOUD"

2
07/06/2017

Clean, new hotel and good value for the $$. Make sure you book an even number room!!!!! I was in 221. The parking lot has massive lights and the rooms have plantation shutters. When I turned off the lights, I could almost read because of the light. They need curtains. The offramp is right there, so semis jake brake all night and are very loud. I also found out while in the shower, I didnt have shampoo..2 conditioners

Best Western Pl... F, General Manager at Best Western Plus Dilley Inn & Suites, responded to this review
We apologize for not exceeding your expectations. Thank you for the feedback about the lighting issue. This will be forwarded to upper management so we can try and find a resolution. The issue shampoo issue will be taken to housekeeping so that this issue will not be resolved. Please feel free to contact me with any questions or issues you may have. Thank you, Sierra Estrada

"Refreshing alternative"

5
24/03/2017

I've stayed at this particular facility on several occasions and it has always been a great experience. The staff is very friendly and helpful. After the first visit they remembered me when I returned over a month later. Nice lobby lounge to grab a snack and a beverage in the evening. Although I haven't tried the breakfast I have a number of coworkers who said it is excellent.

"Disappointing after several stays"

2
04/03/2017

I have stayed here 5 times in the last year since it opened. Considering it is only slightly over a year old, the rooms are dirty and dirtier each time with the floors not swept and literally crap all around the backside of the toilet on the floor. Sad because it's a beautiful building in a simple way. I come from northern states where we have some blanket weight on the bed. It would be nice if there were extra blankets in the closet. I visit family in Dilley so this has always been most convenient but I will stay in Pearsall my upcoming visit in 3 weeks. Someone else said this compares to Hampton. I strongly disagree. I would say it compares more to a Quality Inn.

"Nice, comfortable motel;good service."

5
19/01/2017

We were there for a Lions meeting. The staff was very attentive and breakfast was great1 Thank yu! We arrived in the afternoon. the receptionist was very friendly. It was nice to have fresh coffee available to us in the cafe. We attended a reception in the evening in a room that was clean and comfortable.

"Nice place, but...."

3
06/09/2016

Ok overall this hotel is very nice, I have no problems with the decor,rooms, anything,only stayed for one night and despite what happened that was probably plenty.My room was on the third floor, which was spacious, since it was a disabled access room, which had a king size bed, 37"tv, nice selection of channels, comfortable chair with ottoman, work desk,fridge and microwave. Shower in bathroom leaked onto floor and that's not good, design flaw really. Breakfast was ok, decent selection, but the whole mike was spoiled, I asked ot pay cash which the lady at check in, made a note and said ok, in the morning I found out otherwise. Whats the point of saying and promising, and not following through.

"Thirsty"

3
27/07/2016

Love the look very nice,staff is very friendly and professional. But I gotta say I have a complaint... Where's the water? You want me to have to purchase a bottled water? Cmon y'all are better than that, all other locations I've stayed have it.

bwdilleytexas, General Manager at BEST WESTERN PLUS Dilley Inn & Suites, responded to this review
Thank you for your stay and the great review. There are vending machines on all floors of the hotel but we will look in to having some up at front desk for checking out guest. Have a great day.

"Brand new and best in Dilley"

5
19/05/2016

This brand new hotel is sparkling clean and has all the design features you'd expect in a premium business traveler type motel like the Hampton and Holiday Inn Express. The price is a premium to most of the beds in town but you get what you pay for. Good hot breakfast too.

bwdilleytexas, General Manager at BEST WESTERN PLUS Dilley Inn & Suites, responded to this review
Thank you for your stay at the Best Western Plus Inn and Suites in Dilley Tx. Thank You for taking the time to giving us a great rating this help other traveling guest for choosing our hotel.