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Best Western Plus Paradise Hotel Dilijan, Dilijan

4.5/5  - basé sur 232 notations.
156 Kamo Str, 3906, Dilijan, Armenia - See map

Built in 2011, Best Western Plus Paradise Hotel Dilijan is a luxury hotel located in the picturesque site of Dilijan Resort Town, on the interstate highway connecting Armenia and Georgia. The hotel features a spacious Lobby, Conference Hall, Winter Garden, stylish Cafe, Bar and Restaurant, Wellness Center and 60 spacious and comfortable guest rooms which convey the sense of peaceful elegance. The hotel friendly staff, the high quality service that meets the international standards and the unique architectural design creates an excellent environment for your perfect rest and efficient work. We trust your stay will be enjoyable and hope that you continue choosing the Best Western Plus Paradise Hotel Dilijan for your lodging needs in the near future. Rooms and suites in the Best Western Plus Paradise Hotel Dilijan are professionally designed and decorated for your relaxation, comfort and safety. Here you will enjoy an original combination of modern and classic interior. All of our rooms have a balcony facing the picturesque landscapes of Dilijan National Park. Excellent customer service is committed to making your stay both enjoyable and comfortable. Enjoy your stay.

Best Western Plus

Paradise Hotel Dilijan

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 227 guest reviews
NOTE ISSUED
Excellent
113
Very Good
75
Average
27
Poor
9
Terrible
4
REFER TO NOTICE
Business Business
27
Couples Couples
52
Family Family
51
Friends getaway Friends getaway
71
Solo travel Solo travel
17
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Swiss Armenia"

5
18/09/2018

A modern and functional building located in the outskirts of Dilijan, in the mountain area known as the Swiss Armenia. Large and comfortable rooms, good restaurant, friendly personnel. Not to miss the wonderful piano in the upper hall.

Arthur G, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Guest, Thank you for taking your time and leaving suck an amazing feedback we are delighted that you have enjoyed your stay with us hope yo host you once more best regards team Paradise

"Lovely hotel, great staff"

5
16/09/2018

We stayed here for one night only, but would have loved to stay longer. The room was spacious, clean, the bed comfortable, the bathroom well equipped and clean. Wifi worked perfectly. Breakfast and dinner was buffet with a huge choice including several local dishes. There is a bar, indoor and outdoor pool, activity room with table tennis, snooker table. The staff was professional and friendly. The hotel is located by the road in the woods with great views to the mountains. Walks are possible in the area.

Arthur G, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Agnes Thank you for taking your time and leaving a great feedback, we are delighted that you have enjoyed your stay. hope to host you once more. Best regards Team Paradise

"Modern Hotel aiming at groups"

3
11/09/2018

This is a hotel that gets the bulk of its business from large tour buses. There are no other restaurants nearby, so you do not have any real alternative to their restaurant We had a top floor room here which was roomy, without being luxurious. Staff were pleasant, without being particularly anxious to please. The small indoor pool was fine, but no staff in attendance. Breakfast was in an odd dining room which appeared to be set up for large functions rather than individual guests. The breakfast buffet was what one would expect of this sort of hotel - adequate without being memorable There was a top floor terrace, beyond the reach of the lift, which was a good place to sit - though the nearby main road did cause a lot of noise from lorry traffic

"The top view of Armenia #highly_recomended"

5
09/09/2018

The hotel is located deep in the heart of Armenia and has amazing view to forest and mountains. The news and fashionable open air pool is for sure the best in Armenia. I have celebrated my birthday here with my friends and that was really nice choice to chill out around. The food and serice are exelent and the staff is very professional and friendly. Highly recomended place for local people and tourists!!

Arthur G, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Arthur, Thank you for taking your time and leaving an excellent feedback, we are delighted that you have enjoyed your stay with us Hope to host you once more Best regards Team Paradise

"A Good Choice for the Area"

4
19/08/2018

The property located outside the main town is a good choice for the area. It is a modern, American style property located in a wooded mountain valley setting. Both dinner and breakfast were surprisingly good. Staff and service was good. The only downside, there is very little in walking distance from the hotel.

BWPlusParadiseHotel, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Guest, Thank you for taking your time and leaving a feedback, Hope to see you again. Best regards

"That's 'my' room in the picture"

4
09/08/2018

A large hotel in a woodland setting . My room was spacious with plenty of chairs , bed was comfortable and the room quiet in spite of being close to the entrance . Staff were helpful ; had an issue with the shower as they weren't able to supply a rubber mat ! Yes the TV channels were rather limited but I quite enjoyed watching the local versions . Both dinner and breakfast were served buffet style . Food was plentiful but not as attractive to me as the more 'rustic' food we ate at other locations but that's just a personal view . Didn't have time to use the amenities as this was a one -nighter . Guess this hotel is a relic of the Soviet era but that adds to its character .

BWPlusParadiseHotel, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Alison, Thank you for sharing your stay experience at Best Western Plus Paradise Hotel Dilijan. We are very sorry to hear that we weren't able to fulfill your expectation as needed! We look forward to your next visit with us! Best regards Team Paradise

"Great getaway..."

4
06/08/2018

Spent 2 nights at this peaceful getaway just a drive away from Yerevan. Set amidst forests, this resort is well equipped with a pool, massage facilities & gym. However the superior rooms are quiet compact but the deluxe rooms are spacious and more comfortable. The food is good and the staff are helpful.

BWPlusParadiseHotel, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Guest, Thank you for sharing your stay experience at Best Western Plus Paradise Hotel Dilijan. We are delighted that you have enjoyed your stay with us! We look forward to your next visit with us! Best regards Team Paradise

"Very comfortable large room"

4
29/07/2018

Only had one night here but would have been happy to stay much longer. The room was very comfortable with extra seating and table with plenty of room to move around and store belongings. There was also a balcony with (what appeared) good views but unfortunately the weather was not fit for us to appreciate this. Meals were to a good standard with something for everyone.

BWPlusParadiseHotel, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
DearStephen, Thank you for taking your time and leaving a great feedback . Hope to host you once more. Best Regards Team Paradise

"did not meet expectations"

2
17/07/2018

Sadly this hotel did not meet expectations, despite the global branding, for the 2 days I was here, for one day I did not have access to wi-fi, CNN channel was practically unavailable except for a few hours, the family room was pricey and decor out of date - only the outdoor pool met expectations, - this was more like a 3 star facility at best

BWPlusParadiseHotel, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Sasson, Thank you for taking your time and leaving a feedback, We would like to apologize for the discomfort you had, Hope to see you soon Best regards Team Paradise.

"Spacious hotel, comfortable and clean"

4
16/07/2018

Good cleanhotel with spacious rooms and all amenities. Only downside is the rather strange shower pods in the bathrooms - not sure who thought this was a good idea. Could also use more shelf space in the bathrooms. Good service in the restaurant.

BWPlusParadiseHotel, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Brian, Thank you for taking your time and leaving a feedback, We will forward your complaints to the appropriate department. Hope to see you soon Best regards Team Paradise.

"Large hotel catering to large groups"

3
08/07/2018

We were slightly disappointed by this hotel despite its beautiful surroundings. It is very close to the busy main road and, possibly due to the coach tours it mainly hosts, has an institutional feel to it. We stayed in a vast suite of rooms consisting of a huge living room with sofas and a dining table, a large bedroom and bathroom, as well as three balconies, that felt very much as if it dated from the Soviet era. I believe we had this room because all the others had been taken up by the various German and Canadian coach parties that were staying there at the same time. The facilities, such as sitting out area and pool, looked very nice but it was raining whilst we were there so we could not enjoy them. The bar, in a kind of conservatory, was rather strange where we had a ruinously expensive gin and tonic. Dinner and breakfast were not very good. The dinner buffet was dismal and unappetising, particularly when compared with the delicious food we ate in Armenia, while breakfast had little to offer.

BWPlusParadiseHotel, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Guest, Thank you for taking your time and leaving a feedback, We will forward your complaints to the appropriate department. Hope to see you soon Best regards Team Paradise.

"Family and friends from Dubai "

4
03/07/2018

The town of Dilijan is absolutely breathe taking, beautiful natural woods, steams and hills. Even though we went during the heat wave of June, the weather was still lovely, the hotel was clean and staff hospitable. The breakfast buffet was good, not wasteful and the staff were attentive. The rooms are good, a little outdated and the bed were squeaky but still comfortable.

BWPlusParadiseHotel, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Guest, Thank you for taking your time and leaving a feedback, Hope to see you soon Best regards Team Paradise.

"Well Run. "

4
23/06/2018

Our room was quite large with a balcony overlooking the hills. The room was comfortable with good beds. The bathroom was roomy but surprisingly we had a capsule shower. This was not good. Hard to work out why and even more confusing when everyone else had a good shower and not a capsule. The dinner and breakfast were very good and everyone found something that suited their taste. Wifi worked throughout.

ParadiseHotelDilijan, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Jeffmunce, Thank you for staying at Best Western Plus Paradise Hotel and for your feedback, We would like to let you know that our hotel's rooms have 2 kind of bathrooms some have cabin and some shower, If you told the reception about the issue, we would have changed your room. Best regards Team Paradise

"Mountain view and excellent service"

5
21/06/2018

We were part of a large group, spent one day in the hotel. Beautiful view from the well sized room with a nice balcony facing the mountain, coffee in the rooms, comfortable shower , good food. Not for people with major mobility problems (couple of stairs to restaurant). I wish we had one more day

ParadiseHotelDilijan, Public Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Danielle, Thank you for your great feedback, It's always a pleasure to see a good feedbacks, it motivates us even more to be the best. Hope to see you soon again. Best regards Team Paradise.

"Nice hotel in Dilijan"

5
19/06/2018

As I am very much interested in hotels in various countries, I also carefully and captiously pick hotels in my own country. I was quite impressed with this hotel. Regardless of their young age, the staff members were skilled, proficient and provided a good service. Important advantages of this hotel are the picturesque sight and the open-air pool.

ParadiseHotelDilijan, Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Ellada, Thank you for your great feedback, It's always a pleasure to see a good feedbacks, it motivates us even more to be the best. Hope to see you soon again. Best regards Team Paradise.

"Beware of additional charges on bill"

3
15/06/2018

This hotel was nice and clean. We could not find a thermostat to control heat and/or air conditioner. We were only here one night. As we checked out, we were told that we had a expresso charged to our room. We told the desk that we did not have an expresso. We were then told that a coat hanger was missing from the room. This was also incorrect!

ParadiseHotelDilijan, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear guest, Thank you for taking your time and giving a feedback. We would like to apologize for the inconvenient you had. concerning the bill, it was misunderstanding between other guest who have mentioned your room number instead of his. Hope to see you soon, Best regards Team Paradise

"Luxurious rooms "

5
08/06/2018

On our tour we had only one night in this hotel, so the location out of town did not matter. The general standard of the hotel is very high. Our suite on the fourth floor was simply stunning. Incredibly large, there even was a piano. There were two balconies in opposing directions and an open-air loggia. The bedroom was stylishly furnished, the bathroom luxurious. WiFi was good. The only critical feature were paper-thin walls. There is a swimming pool with a sauna. Breakfast was excellent. We really enjoyed our stay.

ParadiseHotelDilijan, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear guest, Thank you for taking your time and leaving a feedback. Hope to see you soon Best regards Team Paradise

"Comfortable & clean"

4
30/05/2018

Stayed here for two nights at the end of May 2018. The room was comfortable and clean. There was no air conditioning, but it's not really needed in Dilijan's climate. With a window ajar the room was a perfect 20° all night. The only English-speaking news channel on the television is CNN, and I needed to get someone to retune it before mine worked properly. Otherwise everything in the room worked fine. The bathroom was a reasonable size, with shower, no bath. Shower pressure was fair, and water temperature fluctuated around 10° , which added a bit of excitement. There were no face washers, so I resorted to using a hand towel. I was in a group of fifteen that had dinners and breakfasts here. They were good without being brilliant. Many of the dinner dishes in the bain maries were pretty cold. I appreciated getting raw muesli at breakfast (which very few of our Caucasian hotels over a month offered), although it was almost all oats. A few top-ups of dried fruits, seeds and nuts would have been nice. Omelettes/eggs were prepared to order. I tried unsuccessfully to find an apple that wasn't soft and floury, and the cherries were pretty sad, too. The hotel is around ten kilometres up a hill from Dilijan, with little or nothing of interest in its vicinity. Wifi worked well. Staff were friendly and obliging. I'd be happy to stay here again.

ParadiseHotelDilijan, Guest Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear guest, Thank you for taking your time and leaving a feedback. Your concern will be directed to the appropriate department. Hope to see you soon Best regards Team Paradise

"Comfortable and quiet."

5
20/05/2018

Very new! Comfortable, modern, and very quiet. I was in Room 213 just for one night. It does seem to be in the middle of nowhere! The public areas are very attractive (piano, chandeliers) and the rooms have sizeable balconies.

"Impressive facade, less impressive room"

3
12/05/2018

A good location near the river and mineral water springs. Yet the water in the tab are not recommended to drink. The impressive public areas probably reflect a glorious past. The room itself was huge, yet half of it not well-illuminated. No safe in the room. Not enough electricity connections on the walls (no connection for the tea katel) average maintenance. The staff was polite and attentive. The food was rich and in good quality.

"Not bad"

4
10/05/2018

We had trip with our office staff. Nice rooms,personal very helpful The main thing we liked there is food and service. You can choose whatever you wish it's totally free of charge so we had good breakfast for whole day:) Price reasonable close to the city location is perfect next to the forest.

"A decent, comfortable choice."

4
04/05/2018

We spent two nights in a standard double, which was huge and quiet. Lots of hot water and free wifi. Only downside was the shower cubicle, small and totally enclosed. A bit claustrophobic! Breakfast and dinner were buffet style and included an excellent and plentiful selection of hot and cold dishes with plenty of fruit and vegetables. The staff were friendly and helpful. Location is good for exploring the surrounding area and is probably the best hotel too. Only downside to such a large hotel is that it lacks a bit of character.

"Value for money. No complaint "

3
01/04/2018

Looked around the proximity it seems BW is not a bad choice to stay for one night before heading to Lake Stevan and Yerevan It's a clean and neat hotel with basic amenity (WiFi, shampoo, shower gel, towel). Please bring your own hair conditioning, body lotion, cotton and Qtip It even has a wellness center with gym, swimming pool and sauna. Though the pool is claimed to heated pool, it's just ‘not cold' slightly warm. Just manage your expectations Also dine in the hotel which offered buffet dinner. Food in general is ok. People are nice and helpful

"Great and Comfortable Stay"

4
20/11/2017

Best Western Paradise Hotel in Dilijan offers wide variety of services that would make your stay comfortable and enjoying. I specifically liked the room and facilities of the hotel. The breakfast, lunch and dinner were diversified and very tasty (vegeterians can find tasty thing to eat as well). The staff is very friendly and nice. Conference facilities are excellent. Overall, I am more than satisfied with the stay. However, I have to note that there are dolphins kept in the hotel pool. Although we were explained that there is sea water available for them, I think that the animals shouldn't be kept there, as the swimming pool is too small and the conditions are not sufficient for them. They must be suffering down there! Also, there is a very bad smell from the pool coming to the restaurant lobby.

ParadiseHotelDilijan, Public Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Arevik, Thank you for taking time to post your review on TripAdvisor. We are delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback. The dolphinarium is not included in our hotel service and it is operating part from our hotel. We understand the confusion by mixing the dolphiniarium with our hotel. We would like for you to be sure that the building of dolphiniarium is next to the hotel and operate separately. Hotel has 2 swimming pools and without any dolphin))

"Great night rest"

3
07/11/2017

We stayed here only 1 night, but it was restful. The hotel room it self was clean and well appointed. The one thing that it was lacking was screens on the windows and doors. Unable to keep the window open at night. In our particular room the lock (2nd lock) on the door was not functional.

"Price for everything"

5
29/10/2017

This is a place where you not just "pay", you pay and you get in return... You get your time to enjoy Dilijan's view , you get to enjoy the best staff , the best service , the best beds ... There's no hotel manager that would call the cook to ask him to come back to work and prepare some sandwiches for us after the restaurant was closed , just because a small missunderstanding .... but they did ... Thank you for the Best Westeran Family :)

"Excellent hotel"

5
24/10/2017

I stayed here in August. Efficient, excellent service, lovely staff and the food was delicious with more variety than I'd experienced elsewhere in Armenia. My room was quiet and spacious with all the usual amenities. The hotel bar was very great with a range of Armenian brandies and a pleasant atmosphere. A great place to stay - recommended!

"The best till now in Armenia "

5
23/09/2017

Great place and very helpful & congenial staff . I loved the room and we had the best dinner till now ( international not specifically Armenian) and by far the best wine which the very congenial George introduced me ( with very good explanation) in my native language ( Portuguese) . My only request would be that the Instant Nescafe should be changed by the real thing . I loved the room , even better than Hayatt's similar in Yerevan

"FANTASTIC HOTEL!!!!!"

5
25/08/2017

This was one of the best hotels I have ever been to. Clean and comfortable rooms. Friendly stuff. unbelievable nature and perfect rest is guaranted. Highly recommended for all kind of spheres. The outdoor swimming pool will make you feel like you are in paradise. The cuisine was perfection. The best choice for business meetings. In one word, this hotel is true paradise!!!

"A piece of paradise on earth"

5
18/08/2017

It was a heavenly rest, and all thanks to a friendly staff. Location 5+, staff 5+, cleanliness 5+, food 5+ .... I did not rest so well, and my daughter did not leave the playground. I advise everyone!

ParadiseHotelDilijan, Public Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Guest, Thank you for your great review. Hope to see you again in our hotel. Best regards.

"Worth the stay!!"

5
12/07/2017

A very good and clean hotel, location is excellent specially when one needs an overnight halt when driving from Yerevan to Georgia. The staff were very friendly and always helpful. The rooms were large and spacious and had good facilities provided.

ParadiseHotelDilijan, Public Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Guest, Thank you for taking your time and commenting about our hotel. We are so glad that you have enjoyed your stay in our hotel. Hope to see again in our hotel. Best Regards

"Nice place with room for improvement"

4
11/07/2017

Overall the hotel is not centrally located, however it is nice and has an old path for walking up the mountain. The staff in general is really very very good and friendly, trying to meet all the needs. The food is also fine. The buffet usually offers a variety of dishes so everyone can find something special for themselves. They have a nice playground for children, which, unfortunately, is not being taken care of. It is dirty and is not functioning, like some things are broken and are dangerous for children to play in. So it will be better wither to dismantle them or to fix them. The cleanness - 2 days I was waiting to have the room cleaned and when they came to finally clean the room (which was done in less than 5 minutes) it appeared that they do not clean floors but only change towels and clean surfaces in the bathroom only. The refrigerator in the room was not functioning while I had baby food to keep. On the reception they told me that whatever we had in the room was not a refrigerator but a container to keep the drinks. I was very cross to be taken as a fool because I think I can differentiate between a container and a refrigerator. Anyway, things happen, however I would be more into details if I were the management of the hotel.

ParadiseHotelDilijan, Public Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Ksenya, Thank you for taking your time and commenting about our hotel. We will send your complaints to the relative departments to solve the problems quickly. And in our rooms we have coolers, it's not refrigerator nor a container. Looking forward seeing you again in our hotel. Best Regards

"Amazing! Totally worth it"

5
09/07/2017

The hotel was amazing, starting from the location where it's surrounded with gorgeous nature, clean hotel , comfortable clean rooms, welcoming employees, delicious food, my group of 24 pax loved it and for sure will come back. Thanks to Gevorg who was very helpful The hotel deserves a 5-star rating, not 4 :) Thank you guys

"Amazing! Totally worth it"

5
09/07/2017

Everything was perfect in this hotel, the hospitality, the employees, the food and the variety of it , Clean comfortable rooms and excellent service. it deserves a 5 stars rating... The location of the hotel is amazing surrounded with the beautiful nature. My group loved it and definitely will come back Thanks to Gevorg who was very helpful and welcoming. Totally recommend it.

ParadiseHotelDilijan, Front Office Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Natalie, Thank you for your great review, We are so glad that you and your group enjoyed your stay in the hotel. Looking forward seeing you again in our hotel. Best Regards.

"Excellent"

5
05/07/2017

We stayed here for a night and this property was an excellent choice. The staff are very helpful and friendly. The buffet Dinner and breakfast was superb. The choices available at both meals were excellent. The maitre'd knew so many different languages, I was happy to hear him greet me in my native language.

ParadiseHotelDilijan, Public Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Robby Thommy, Thank you for taking your time and commenting about our hotel. We are glad that you have enjoyed your stay. Looking forward of seeing you again in our hotel. Best Regard.

"Mrs"

5
02/07/2017

For the price, this hotel is excellent! Great buffet and an a la carte restaurant. The variety of food and quality is great. There is a nice bar, sauna, gym and game room. One side of the hotel has a breath taking view with the mountains covered with greenery. You won't regret staying here. Totally kid friendly too!

ParadiseHotelDilijan, Public Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Guest, Thank you very much for your superb comment about our hotel, we do our best to satisfy our guests. Looking forward of seeing you soon. Best Regards.

"Perfect choice both for leisure and business travellers"

5
14/06/2017

As the organizer of the conference, I express my gratitude to the whole hotel staff for their impeccable work! For the highest level of service! No complaints about any issue! For efficiency, for client-mindedness! Just for humanity! Thank you, GM, for the professional approach and great staff! Lusia Badiryan Head of Education Department VTB Bank Armenia

ParadiseHotelDilijan, General Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Lusia Badiryan, Thank you for sharing your feedback of your stay. We appreciate your kind words about our service, we work so hard to please our guests, we are known for our attentive and friendly staff, treating our each guest with the same respect, That is the achievement our management reached through hard work and sacrifices, to keep the staff on the level that we have today. Dear Lusia it has been a great pleasure cooperating with such loyal guest as you are. Looking forward of seeing you again in our hotel for a leisure or a business trip. Best Regards

"Modern and good hotel !!!"

5
16/05/2017

Very nice hotel with good service,very attentive and accommodating staff,ready to assist you in any issue. Food was very tasty and they had nice choice at every meal. Really enjoyed my stay, loved the location.

ParadiseHotelDilijan, Public Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Guest, Thank you for taking your time and commenting about our hotel, We are glad that you like our service and our food. hope to see you soon Best regards

"in the little corner through the forests"

5
06/05/2017

the room with french kind of windows,with stunning panoramic view,just place worth visiting all seasons through armenian tasty meals with honesty staff will davantage your trip u can visit with friends or with couple ancyase one of the attracting places of Dilijan-Sanatorium city with an individual kind of architecture

ParadiseHotelDilijan, Public Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Vartan, Thank you for taking your time and commenting about our hotel. We are so glad that you have enjoyed your stay. Hope to see you soon. Best regards.

"Amazing"

5
25/02/2017

Beautiful hotel.Very professional staff.Food is good. I recommend u to try the trout for dinner,the make it excellent here. My room was clean and spacious.Very specific decor,I really liked it. This place is a must to visit if you are in Armenia.

ParadiseHotelDilijan, Public Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Guest, A hearty thank you from all of us at the Best Western Paradise Dilijan for this splendid review. Our staff is very pleased and appreciative of your strong recommendation. We are so glad that you, enjoyed your stay with us. Your feedback has been noted. We fondly look forward to your next visit with us for some more unforgettable memories and fun. Have a nice day! Best Regards.

"5 minute stay- couple of days of medical treatment"

1
04/02/2017

The entrance to the family room was all covered with ice- slippery tiles little chance no to fall down. Result- my wife fell and was heavily injured, took urgently for computer tomography. The hotel said it was not liable for the matter, saying it is winter and we could have fallen anywhere. Offered a free night but it was like "it is all your fault and we are super kind to you". Slippery tiles with ice- it is the exact fault of hotel. Will never visit again

ParadiseHotelDilijan, Public Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Dear Vazgen, First we would like to express our gratitude that you chose our hotel. We are very sorry you felt uncomfortable and didn't enjoy your stay. We take care of our each guest we are sorry you felt differ. I will pass the issue to the relevant department to be more attentive. Hope to accommodate you once again and have chance to change our opinion. Thank you for your comment to help us improve our service. Best Regards BEST WESTERN Paradise Hotel Dilijan Team

"A Good Choice within the Region"

4
06/11/2016

We stayed just one night and it should be the best hotel in Dilijan. There was snow in mid October and the view nearby was like paradise. We had buffet dinner and breakfast and foods are various and taste is good (we have fresh fruit juice in breakfast). The day was my friend's birthday and the hotel offered a small birthday cake for her. They are very warm hearted and friendly (the restaurant Manager even said greetings in Chinese - we are from Hong Kong). Room is very spacious and clean. It also had small blemishes: 1. If your luggage is bulky, don't choose 4th floor (the lifts only go to 3rd floor, you have to climb up about 20 steps to 4th floor) 2. In room wifi is very weak, they tell me to go to the Reception to getting online 3. Bath tub design is no good. Usually we shower to the wall (wall at our back) that makes water goes from the tub edge and wets the bath room floor 4. Unluckily, water supply was cut out for 30 minutes that night. After resume, the water running out was as black as ink. :(

"great service"

5
01/11/2016

I'm vegetarian. When was'nt a suitable food they prepared especially for me vegetarian food and very tasty. When I got to the pool early, they opened it especially for me. People there are very nice and very attentive

"EXCELLENT!!!"

5
18/10/2016

This Hotel is an absolute standout. Spotlessly clean and well appointed rooms only add to the charm of Paradise hotel and this standard is only exceeded by the customer service. The team at Best Western Paradise Hotel, provide a level of customer service that is unmatched. We stayed at Paradise for 5 days and it was a delight and certainly tops our accommodation experience. All staff went above and beyond to help make our stay in Dilijan one of the best travel experiences we have had. We would return to this hotel in a heart beat and we will be recommending Best Western Paradise Hotel to our friends and other travellers.

"Paradise indeed!!"

5
18/10/2016

Writing this as we check out after a single nights stay but wish we could have extended the trip.. Nestled in the midst of forests in old Dilijan, this is a fantastic property!! Clean, well kept property, very prompt and welcoming staff with a 24 hr reception. Rooms are spacious, neatly done, pretty balconies in each room overlooking the gorgeous green views. Basic amenities available and the staff is very accommodating of any requests. No aircon but you won't feel the need for one.. The weather is awesome. We had dinner in the hotel and there again 5 stars for the food.. Yummm!! Everything we ordered was perfect. Breakfast spread was delish with a variety of meats and seasonal fruit. The property has beautiful areas for relaxation and also has a huge play area with playground sets for kids. Would definitely recommend this to other travellers.

"Very good hotel"

4
16/10/2016

I just spent one night in this hotel. However, I like this hotel for the following reasons. Although our group arrived the hotel very late (by 10:30pm), the staff waited us to take the dinner buffet in the restaurant. The room was large with balcony that guest could taste the fresh air of the valley. Breakfast was also good.

"The best place in Dilijan"

5
12/10/2016

1st in my list. my favorite place in Dilijan, it's really a paradise, the staff is amazing and so helpful, the food is the best. I have been to many Best Western hotels around Europe and America but this place was one to remember. See you next year.

"Holidays in Best Western Paradise hotel"

5
04/10/2016

Best Western in Dililijan its worth to say that its the Best Highest quality hotel, with good servise and delicious kitchen.I was there in summer with my family ,my children had good time in the play ground and the sweeming pool??.

"Best Hotel and staff!!!! Highly recommend"

5
04/10/2016

One of the best experiences I've had! I've traveled a lot to different countries, but haven't been back in Armenia for some time. When traveling Best Western definitely was never on my Luxury hotel list until I have arrived at Best Western Paradise Dilijan Hotel in beautiful mountains of Armenia. It was a Paradise indeed. The view and air was indescribable, and then I walked in to the hotel. Bright, beautiful marble lobby, high ceilings throughout the entire hotel. The hotel also offers a spa, huge pool, food to die for and much more. You can sit on a deck, sip a glass of wine with great food and mesmerizing views, or take a walk, or enjoy night life with live music some nights and all this for a very reasonable price. This place has something for everyone's taste be a child or an adult. This is truly a place to forget about everything even your kids. I highly recommend this hotel, you won't regret it! I specially would like to thank the wonderful staff and management team for making my stay so memorable!!!!

"super nice hotel"

5
04/10/2016

Had a very nice time at this establishment, very good breakfast and super friendly staff. The rooms were nice and there was hot water. Overall a very pleasant stay! Very helpful with questions and directions. thank you to all the nice employees and staff.

"Real paradise)"

5
04/10/2016

This place is a real paradise on earth. Very comfortable rooms with nice interior for both single and family rest. Bathroom was super clean and equipped with everything needed for having a complete relax. I also managed to enjoy the inner pool and I can say that water temperature was quite high. Hotel's location was great; far from noise and very beautiful view of nature from my balcony. Good WIFI connection. Very professional and friendly staff. My special thanks to chief cook for the variety of extremely tasty dishes. Overall, EXCELLENT. Hope to be there again:)

"No hot water! Hotels are so bad outside Yerevan that this is one was one of the best"

3
29/09/2016

Reception told us this never happens! Two people came to the room and nothing could be done. Well, taking a cold shower at 7 AM does not put me in the best mood. This was in a “Deluxe room” The internet worked for a while and then it was really slow. The room faced the highway and since there were very few guests, good business practice would be to give the few guests you have the best rooms. Very nice people, but the rooms are not exactly first class, not even the deluxe room. Toilet and tissues were very hard paper. Basic amenities shampoo, soap and shower gel. The room size was good and the beds comfortable. The TV was nice with one English Channel that repeated the same news show. Carpet needs TLC. It is sad how bad hotels are here, because we also checked the number 2 and the rooms were humid cold and even worse than this hotel. That is the only reason I am giving them more stars than they deserve.

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Starviagera, Thank you for you sharing your feedback from your stay. However, we are saddened to hear your comments about not having the hot water which makes some inconveniences for you. We will take under consideration your comments and hope that on your next stay you will find our accommodation and hospitality to your satisfaction. We truly value your choice and look forward to welcoming you back. BEST REGARDS BEST WESTERN Paradise Hotel Dilijan

"One night"

5
10/09/2016

This hotel is famous for it's breakfasts. So testy and different from all Dillijan hotels.outside playground for kids rooms are great no problem with hot water.bed is soft and you can open balcony door and slip right away, hotel located in the Forrest

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Valued Guest, Thank you for taking time to post your review on TripAdvisor. I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback regarding your stay. We truly value your choice and looking forward to welcoming you back.

"Unbelievable bad service"

1
23/08/2016

I have visited this hotel in August. 2016 with my family (with my wife and 4 months old daughter) . Before visit I have orders a business room only because it has single advantage of jaccuzzi; we needed this to be able to make swimming of our daughter easier. Also I have asked to have a baby bad, for my daughter. But when we arrived to the hotel and entered to our so called "business" room we were negatively surprised: - There was bad smell in the room like nasty - The baby bad wasn't there and I had to call to resection 3 times before they brought the bad. Now about the worst part of the story - it was about 8PM we decided to use the bath, opened the water and guess what; the water is green (check attached photos) ! We called the resection and they said that we need to keep it open for sometime and it will clear. Question 1: why such an hotel doesn't make sure it is not done before guests arrive? We kept the water open for about an hour but not result. I called the resection again they said will send someone. No body helped out. And the end they said the water in Dilijan is not that clean as we have in Yerevan, but sorry I pay for the hotel room and hotel is responsible to have corresponding water filters!!! At the end I have requested my money bad, they didn't wanted to pay the full price and keep bill for one day, but I insisted to full return and went back to Yerevan at 11PM.

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Ella and Gagik, We apologize and very sorry you didn't enjoy your visit. We are usually known our attentive and friendly staff, who treats each guest with respect and trust. We are truly very sorry you felt different. We are working according to international high standard as following the experience of our abroad partners and each year we having trainings as one of the biggest hotel chain in the world. Concerning the water I would like to mention that we are using the Belgian filters and we are considered the ECO hotel. I am more than confident that you have been informed about the water problem in Dilijan. Our hotel provides the best water in surrounding. The tap water is not safe to drink and we provide bottled water each day for guests. I am kindly informing that the tap water is not dangerous for your hygienic use and is clean and filtered. For many years population of Dilijan are using the same water and even for drink. The baby coat was removed from your room before your arrival according the telephone conversation and your request that you will bring yours and you don't need the coat in your room. Dear Guest you have been informed that the water was safe for hygienic use but as you were very angry you couldn't catch the information told by the reception. We respect your decision not to stay at our hotel as you felt upset and returned you money back to organize your stay in your preferable hotel. There was only misunderstanding and we hope you will have another chance in the near future to discover our hospitable hotel.

"Comfortable stay in the mountains"

4
07/08/2016

Yeah, its a chain, but does that really matter? The property was clean and the lobby welcoming with all of that natural light. Check-in was cordial and I ended up in room #105. Large with hairdryer, 'fridge and US language TV. The wifi was good in the room, which was nice. Tap water was not potable but they provided a bottle of water to drink. We had dinner in the dining room and were the only customers there. They started with sushi and went on to serve chopped beef, chicken Caesar salad, pork and peppers, yogurt and cucumber salad. There was no way I could eat all this delicious food... then the cakes came! It was an odd experience, like we were eating for all of those not there? Breakfast buffet in the morning was fair.

"Nice place for week-end stay"

4
29/07/2016

The Best Western is probably the best choice in Dilijan since it more or less newly built or renovated and is quite modern. The room are big and the beds are comfortable. The bathrooms are well equipped with everything you need. The territory of the hotel is beautiful as well as location, even though it's a bit off from the city center. The breakfasts are fine. The restaurant has good food, maybe not the food you will remember for ever , but still good for a hotel. In general, in spite that hotel have some cons, there are lots of cons to stay here. It's a good option if you consider to spend some time in Dilijan

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Flower, We are glad that you choose our hotel for your stay in this amazing town Dilijan. Thank you for nice comments. I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback regarding your stay.

"Best views "

4
28/07/2016

We stayed in hotel for three nights our room was very clean and calm side with good view. Breakfast was good but same as each other every day. It us 15 minutes to dilijan and two restaurants near hotel the local family restaurant near hotel has tasty foods .we stayed 3 days but one day they coming for cleaning and 2 days bottle water the mattress wasn't comfy.

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Haleh. Thank you for your feedback; it will help us to improve our service. We appreciate your kind words about our large , clean rooms and great view of the room. We are sorry you didint enjoy your meal. We hope you will give us another chance and returning to our hotel in the future.

"Don't expect much"

2
26/07/2016

The hotel was chosen due to the fact that it represents quite a famous net of hotels. But in fact the class of the hotel and its service is much lower than we had expected. Boor breakfasts with green apricots ad the period when you can buy good fruit for nothing. There are some really rude people at reception. There is no business center to print documents. Sometimes they forget to clean your room. And... Really terrible smell in some rooms. Though the hotel had quite attractive territory and big parking. Don't' hope that you can have any Spa service here. There is no. Overpriced hotel, with much much lower level than is expected to be under such name

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Thebestnata, Thank you for your time to post the review on TripAdviser. Everything is operating in proper way as Best Western hotel chain requires and each year we successfully earn our point during the assessment. We strongly are following the standards as Best Western chain hotel and we are very sorry that you didn't enjoy your stay. Regarding business center, it is situated on second floor, near the winter garden and library and it is free. And regarding the territory and big parking I would like to mention that we have a lot of tourist group and need to have large parking for their buses. We don't have SPA center but we have massage service on request and Criosaouna therapy. Hope to welcome you next time and provide you the best service. Best Regard BEST WESTERN Paradise HOtel Dilijan

"Best Western Paradise"

4
04/07/2016

Even though this hotel is very close to the highway, it is very quite and offers a nice atmosphere of nature and is almost inside the forest. Service was quick and not annoying. Breakfast was ample, organized in a large restaurant. The suit was clean, however, it does not exactly offer the high standard of the Best Western chain. We could not wait for hot water in the night, which was OK in the morning ...

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Lika, Thank you for you sharing your feedback from your stay. We appreciate your kind words about our charming hotel and ample breakfast you enjoyed. We are sorry for inconvenience you had with hot water, we will take under consideration and pass the info to the relevant . We truly value your choice and look forward to welcoming you back. Best Regards, Best Western Paradise Hotel Dilijan Management

"Professional Staff"

5
15/06/2016

The hotel exterior and interior is amazing. The staff is professional heading with chief cook. Thanks a lot for the best experience and memories. We hope to come back to you next year.Greetings from America)))

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Lilit, Thank you for sharing your feedback from your stay. We really appreciate your kind words about our staff and delicious food. We truly value your choice and look forward to welcoming you back.

"avaradge"

3
31/05/2016

Actually i expected more from the hotel of this chain. From the first sight I undestood that it had been expensive to build, the furniture was not cheap, there are all sorts of fasilities and entertainments, however all that really in bad conditions - dissapointing. We stayed at a deluxe room. The furniture was old and scratched. Behind the entrance door was a whitherd plant (???). The shower cabin leaked, so after taking a shower the bathroom was flooded. Nevertheless that was not the worst. The worst was the children's room! So horrible and ugly places I have never seen! Where does the manadgment look? Walls in the room are complitely covered with paintings of children, all the toys are broken, I saw on the shelves dolls without heads, arms and legs. That was absolutely inadmissible. And the smell there, oh what a disgusting smell like in cellar. Do not bring your children there! Now the spa zone: the sauna hits till 40 degrees only, so we could not even get warm after a chilling swimming pool, and there are not any chairs or benches in the changing rooms, that is funny. The breakfasts are fine, far from the best ones I have had, but definetely not the worst,except instant coffee. The area around is nice with many sitting places, there are several hammocks, and quiet big playgound. This Hotel is fine for a short term stay. It is located outside of a city center. So it is only for tourist groups, travelling with buses or for travellers with a privite car.

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Valued Guest, Thank you for taking time to post your great review on our hotel in Trip Adviser. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We hope you will give us another chance and returning to our hotel in the future will find our accommodation and hospitality to your satisfaction. Best Regards, BEST WESTERN Paradise Hotel Dilijan Management

"Impressive"

5
29/05/2016

Great place to relax and enjoy the beautiful nature , surrounded by the mountains paradise hotel is a great place to find your soul. Comfortable rooms , nice food , great bar , swimming pool and other activities made our stay so enjoyanle , the staff are nice and polite . Definitely one of the best hotels I have ever seen .

"Training"

4
21/05/2016

This a hotel that is out of the way. Staff are very friendly. I don't know why but the food is more than excellent. Maybe all organic. Very good!! Restaurant staff is excellent. Overall very nice place to stay.

ParadiseHotelDilijan, Front Office Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Rick, Thank you for taking time to post your great review on our hotel in Trip Adviser. I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback regarding your stay. Hope your every visit is as enjoyable as was. Best Regards, Best Western Paradise Hotel Dilijan Management

"Genuine Comfort!"

5
10/05/2016

Paradise INDEED - Situated in the center of Dilijan, this hotel stands out for its high quality service, CLEAN and spacious rooms, fast internet connection, AFFORDABLE (based on preferences) delicious food, and my favorite-you can see the beautiful nature from every room. The entire staff has a professional approach to each guest-which is undeniable. I almost didn't want to leave since I felt like I was at home.

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Sasnuhy, Thank you for your beautiful words. Everyone is so nice because we have the best guests! We truly value your choice and look forward to welcoming you back. Best Regards, Best Western Paradise Hotel Dilijan Management

"Excellent hotel"

5
27/04/2016

This hotel is out in the sticks; it's really only any good if you're visiting Dilijan for a specific reason, and expect to use transport to get into the centre. However, for an overnight stop it is EXCELLENT. Lovely clean, big rooms, the bathrooms ensuite super, with hydro-massage in the shower, and the evening meal provided by the hotel was outstanding. The wifi connection was very satisfactory. But the best of all are the staff. Efficient, pleasant and prepared to go to any lengths to be helpful. Our long-suffering waiter answered all our queries about the wine, and produced an excellent vintage for us. A thoroughly enjoyable stay.

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Valued Guest, We are glad that you choose our hotel for your stay in this amazing town Dilijan. Thank you for nice comments. I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback regarding your stay. Best Regards, Best Western Paradise Hotel Dilijan Management

"Celebrating wife's birthday"

4
19/12/2015

We rested in the BEST WESTERN Paradise Dilijan from the 19th to 21st of December of 2015. We were pleased: comfortable rooms, friendly attitude of the staff. Nice Hotel, Dilijan is wonderful in winter period. Our room is huge. The food is good, enough to complete, but monotonous. Thank you for your work. Gevorg and Gayane.

ParadiseHotelDilijan, ???????? ?? ???????????? ???????? at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Gevorg and Gayane, Thank you for sharing your feedback from your stay. We really appreciate your kind words about our staff and service. We truly value your choice and look forward to welcoming you back. Kind Regards BEST WESTERN Paradise Hotel Dilijan Hotel

"Our wonderful honeymoon.. good impressions..)))"

5
12/11/2015

Love the nature around so much, calm mornings, good breakfast, friendly staff and smiling reception Helped us to have good impressions in our honeymoon. Thank you so much ))) If any chance will come back again))

ParadiseHotelDilijan, Guest Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Gor and Nare, Thank you for sharing your feedback from your stay. We really appreciate your kind words about our staff and service. We truly value your choice and look forward to welcoming you back. Kind Regards BEST WESTERN Paradise Hotel Dilijan Hotel

"Travel"

5
07/11/2015

?t's one of the best hotels I have ever been to.the staff is merry and smiling.the gym including the trainers are great.its cuisine is worldwide rich with every kind in it.especially for the ones who are on a diet.the pool has spectacular mountain view.

ParadiseHotelDilijan, ???????? ?? ???????? at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Sonya, Thank you for taking time to post your great review on our hotel in Trip Adviser. I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback regarding your stay. Hope your every visit is as enjoyable as was. Best Regards, Best Western Paradise Hotel Dilijan Management

"A very comfortable hotel"

4
09/09/2015

The hotel is not very close to the city center but has a nice view over the wood and is very quiet. The rooms are big and comfortable and have all a balcony. The food is good and the staff is always ready to help and to make you feel at ease. There is a swimming pool but the wellness area is not exciting. I think it is by far the best option in Dilijan!

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear valued guest, Thank you for taking time to post your review on Trip Advisor I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback regarding your stay.We will take under consideration your comments and hope that on your next stay you will find our accommodation and hospitality to your satisfaction. Kind Regards, BEST WESTERN Paradise Hotel Dilijan

"Visit"

2
21/08/2015

Definitely not a four star hotel but two. Broken doorways, border moldings falling down, no air conditioning, located off of a main road, thus too much truck noise, worst pool, terrible service, breakfast was ok had much better, I definitely do not recommend

ParadiseHotelDilijan, Guest Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Valued Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Regarding the nose, you should ask for quite room in your reservation comment, and for AC the experience showed that we don't need, but for sure I will take under consideration your comment. Best Regards, Best Western Paradise Hotel Dilijan Management

"Very good hotel near the center of Armenia"

4
14/08/2015

This was a thoroughly modern facility with most of the amenities one would expect to find at a similar hotel in the U.S. Large, comfortable rooms, adequate bathroom facilities, plenty of outlets for charging devices and a nice restaurant. My only real complaint - and it's probably not the fault of the hotel - is that the internet was much slower than other parts of Armenia that I visited.

ParadiseHotelDilijan, Guest Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Shavano Thank you for taking time to post your great review on our hotel in Trip Adviser. I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback regarding your stay. I will be sure to pass on your feedback concerning Wi Fi internet connection to the relevant department to solve as soon as possible. Best Regards, Best Western Paradise Hotel Dilijan Management

"Excellent management "

5
09/08/2015

We booked a double room during our way by expedia. It was late in night. When we arrived, they have just family suits, Much expensive. The reception management offered the suits in the same price that was in the internet. We enjoy our staying! A lovely hotel with a nice bar.

ParadiseHotelDilijan, Guest Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Mineh, The management is so nice because we have the best guests! Hope your every visit is as enjoyable as was. Best Regards, Best Western Paradise Hotel Dilijan Management

"Not worth the money"

3
08/08/2015

+ breakfast was good + friendly staff + private parking - weak,unstable WiFi - no AC in rooms; had to leave the balcony door open at night and was exposed to the noise of trucks from the nearby road - very poor sound insulation - low water pressure in shower - no hot water when guests in adjacent rooms showered - curtains too small for windows; could not darken the room - empty mini-bar

ParadiseHotelDilijan, Public Relations Manager at BEST WESTERN Paradise Dilijan Hotel, responded to this review
Dear Gueast, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us concerning WI FI to implement improvements to ensure we provide a better experience in the future. Regarding the nose, You should ask for quite room in your reservation comment, and for AC the experience showed that we don't need, but for sure I will take under consideration your comment. Best Regards, Best Western Paradise Hotel Dilijan Management