Best Western Premier Hotel Denver East, Denver

I will make it a point to stay at this BW Premier every time I travel in this direction. Not only at this location, but at every location that offers a Best Western Premier. Both the exterior and the interior is extremely clean, and the staff is extremely helpful.

I reserved a kitchenette room, fully expecting to be able to cook at least a meal or two. However, this so called kitchenette had NOTHING, not one pan, not one dish, not one cup, glass or silverware. I was fully disappointed in this experience. Not to mention when we arrived it was 100 degrees out side, and they did not turn on the AC before we got there. I checked-in prior to arriving, so they knew when I would get here. It was super hot in my room, and never cooled down until overnight, it was miserable. I've stayed here many times, however will never stay here again, or at any other Best Westerns. Highly disappointed!

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Ms. Trzcinski Thank you for staying at our hotel over this past weekend and for reviewing this stay. We do provide dishes and cookware at the restaurant for guests to borrow during their stay and would have been happy to provide these for you. We will absolutely be adding points to your Best Western account to provide compensation for your less than stellar stay. We would also be very excited to have you return in the future so that we can provide you with a much better experience, please reach out to our hotel to speak with the General Manager regarding anything we can do to help!

The location is perfect to just arrive and enjoy a nice dinner at the restaurant, walking around and everything was pretty close. I enjoyed picking a room with a patio and have fun just enjoying the beautiful weather.

Older Hotel but was clean. Getting around the hotel is like a maze. Every adult in room has to give photo ID. This hotel requires a $100 credit card deposit when checking in. The downside is when you check out it takes your bank 5 to 7 days to credit that $100 back to your account. This notice is posted at front desk. While this hotel is close to highway and fairly convenient, I dont think we will stay again.

Best Western Premier Denver East, Other at Best Western Premier Denver East, responded to this review
Hello there Elizabeth, Thank you for staying with us. The requirement of photo ID is for the safety of the hotel, it is imperative to know every registered guest should anything happen. Please give the security deposit a couple of days as it eventually falls back to your card. Should you have any questions or queries, please do not hesitate to give us a call.

Charged us $250 for smoking in our room when the whole floor smelled like weed. Scammers. Said they were had refunded it. Had a different story every time we called. Will never stay in Best Westwrn again.

In an adventure trip full of ups and downs, this was by far the best rest I had. Everything from the staff to the room to the amenities were perfect. I was extremely please with my room. If I had the time, I would have stayed an extra day.

Best Western Premier Denver East, Other at Best Western Premier Denver East, responded to this review
Hello there, Thank you for such an awesome and pleasant review! We are happy to hear that you enjoyed everything about your stay and we hope that you stay with us again. Should you have any further questions, please do not hesitate to give us a call at any time.

I was a little worried about staying here after I had booked and read a few reviews saying it was not in the best of areas, but we felt safe here and the hotel is very nice and up to date. The front desk people were very nice too both at check in and check out. The beds were comfortable and the room was clean. We enjoyed the Tony Romas that was attached and the complimentary breakfast was great with hot options and fruit, yogurt, waffles etc.We would definitely stay here again.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Hello there, Thank you for the pleasant review! We are happy that you enjoyed your stay with us and we would love to have you back!

I won't lie when I had hesitations of booking this hotel. I went ahead and booked it anyway due to it being a cheaper option to all others. When I arrived, the outside wasn't as bad as I initially thought it would be. Every room has a balcony or a patio that I could see. When I entered the main lobby it was nice, large, and spacious. Walking to my room through the hallways is when I was really surprised. The hallways were tall with a lot of natural lighting. It was a breath of fresh air walking through the hallway. My room looked newly remodeled and everything was "fancy-like". I was impressed. The pool was outdoor and in the middle of the hotel "resort". The fitness room was downstairs. Breakfast was complimentary in the on-site restaurant. I felt like I was at a resort! The only thing missing was the ocean, beach, and free drinks. I would definitely stay here again, without hesitation!

They double charged me for the room so I had to go through the trouble of getting the second charge credited back to me. They never responded to my email about the second charge. Their literature needs to be updated regarding breakfast.

Breakfast was in the Tony Romas restaurant. There were real plates and silverware and a better selection of food I felt. My only nit was this hotel was really spread out so you could get lost in it. But not a big deal.

My suite had several broken items including the phone, hot tub and couch. The filth was unparalleled to any hotel I've stayed in before. No one came to fix the issues. The pool was also closed for several days without explanation. A staff member was so rude in a packed lobby that several couples left to find another hotel

When I arrived at 1 o'clock in the morning after I had car trouble the night manager told me that he canceled my reservation because I did not show up until midnight though the reservation was guaranteed by a credit card and $100 already deposited from my American Express. I felt this is either discriminatory or they found another customer paid more. And I complain to the Best Western company they told me that these hotels are individually owned and they cannot do much about them. Do not stay in the best person hotels because you're under the mercy of the owner

The room looked updated, but... The bathroom door was missing the door handle. We paid 170 bucks a night for a balcony room just to overlook an unlandscaped area; please see the pictures. The thing that aggravated me the most was you CAN NOT pay in cash!!! Please see the pictures.

Manager cane at my girlfriend for smoking in the room, which we did not do, we simply had weed in the room. On google reviews the owner tried to say my girlfriend admitted to it and that the housekeepers smelt it coming in. Which my girlfriend said we smoked OUTSIDE, so watch out even smoking in the designated smoking area will get you kicked out! She didn't want to argue with someone who is literally being completely rude and obviously just trying to get us to get on her level and argue with her. The owner tried saying the housekeepers could smell it when they came in, but I had the privacy sign on the door the entire time because of my dog who is people reactive. I was there in the room most of my stay and no one came in. So the owner either lied or admitted that housekeepers will go in the room if you like it or not. My room didn't get cleaned my entire stay. The people above were actually smoking in the room I could actually hear and smell them smoking. Yet I got kicked out? This hotel is a joke. Don't waste your money & time. Not to mention there were ants all over my bathroom.

Stopped here on way to Moab, Utah. Great location on expressway- I 70. Good size room with relaxing courtyard and outdoor pool. Friendly and helpful staff. Excellent breakfast with scrambled eggs, sausage, oats, cereal, juice , coco, pastry etc. Very good value for breakfast and amenities.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Hello there! Thank you for leaving us an awesome review, we are happy you enjoyed your stay even if it was for a little while. We hope you make more frequent stops with us! If you have any questions or queries, please reach out at any time.

This is the cleanest hotel I've stayed at. It is first class. I will definitely remember this one when need a place in Denver. The only problem we had was finding our way out. There are a lot of hallways and doors but finding the correct exit was a small challenge.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Hello there Cheyenne! Thank you for taking the time to leave us a good review! The hotel is a maze indeed, it takes a bit of time getting used to. Please let us know if you needed a specific floor or room and we will be more than happy to honor your request the next time you stay with us. If you have any questions or queries, please reach out to us at any time.

Very updated hotel with clean and spacious rooms. Our room had a mini fridge, microwave and coffee maker and a nice big screen tv. The staff was very friendly and check in was quick. They have a nice outdoor pool and very spacious breakfast area. Breakfast was full of options, cereal, waffles, scrambled eggs, potatoes, biscuits and gravy, french toast sticks, pastries, oatmeal yogurt, I think I named most of it. So worth the price, highly recommend.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Hello there Hays, We love to hear it!!! Thank you so much for leaving us a positive review, they keep us motivated and push us to go above and beyond for all our guests. We hope to see you soon again. If you have any questions, please feel free to reach out to us at any time.

Staff and facility are both top notch - they made sure we had everything we needed and answered all our questions. We travel with a dog and really appreciate the ground floor rooms that open up to the dog yard.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Hello there Larry, Thank you for leaving us an awesome review!!! We are happy you enjoyed your stay with us and you are more than welcome to bring your little fury friend with you at any time. We hope to see you soon again! Should you have any questions, please reach out to us and we will be more than happy to help you out.

Wow! I was thoroughly impressed with this Best Western. We picked it because they had the lowest rates in town, which is SHOCKING considering the quality of stay we had! When I checked in, the person at the desk moved my room to accommodate the fact that I was driving a U-Haul with a trailer so had to park in a particular place. The room itself was spacious. I liked the little walk-in closet we had, but I'm not sure if that's standard. I am not sure how to feel about not having a bathtub, but I did enjoy the shower. Overall, the hotel was nice. Breakfast was standard. The people were gracious and kind. I would definitely recommend this place to others.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Yeeey!!! Thank you for taking the time to leave an amazing review. We love to hear that we exceeded your expectations, it keeps us motivated and helps us to do better for the next guest. We hope to see you again soon.

The rooms were beautiful, comfortable and affordable. Our jetted tub was huge and we very much enjoyed the big breakfast with so many options. The regular rooms are so affordable and the suites are absolutely worth paying a little more.

Clean room but that's all good I can say about a premier hotel one of the worst BW I have ever stayed at. If you like rude mgmt or day staff have fun the remainder of the staff was great and knew of management issues strange owners do not know

This hotel is absolutely horrible and I would not recommend anyone ever stay here. When we arrived, for our 4 night stay we had just come in off an 11-hour drive, and when we got to our room it was filthy. The headboard was full of white spots. The door to the bathroom was damaged, and all the soaps were already open. This made me assume that they accidentally gave us a room that hadn't been cleaned yet no big deal. I requested another room, and the next room we were put in was just as dirty as the last. My wife ended up doing a lot of the cleaning while I was downstairs working with the staff on the electric car charging which I will get to later. The table underneath the television was so dirty that it turned our Clorox wipes black. The shower had black spots on the floor, and the shower head had black buildup all around it. The furniture on the balcony had spots in them, and there were chips all over the floor. For the price of this hotel these are simple things that should not happen. I've stayed in Best Westerns in the past and have never had a problem with them cleaning the rooms, so this was a surprise. Now on to the EV charging. I called the hotel before we made the reservation and the person on the phone told me that they had 3 chargers available, and that I would need to download an app to use the charger at the hotel. When we arrived at the hotel I was told again that all I needed to do was download the app and connect to the charger, and that they had 3 chargers available. I drove all around the parking lot they only had one charger. I later asked another employee and he confirmed that they only had 1 charger available. I asked the front desk about the app that I was supposed to download, and they didn't even know the name of the app. The charger has a QR code on it that takes you to the website for the charger, so I decided to pull the manual for that specific charging station. It turns out that there is no app at all, and that you need a key to turn the charger on. I brought this up to the staff and showed them the manual for the EV charging station on the hotels property, and even showed them where the key was supposed to go to turn it on. The staff looked for the key and of course they were unable to find it. One of the primary reasons I chose this hotel was because they said they offered EV charging. If you don't even have the key to turn the charging station on, then you don't actually offer EV charging. I spent about an hour with the hotel staff showing them how their own charger worked. My thoughts at the time were mainly to try to help the staff so hopefully the EV charging issues would be rectified before the next EV owner books a room at this hotel. I seriously doubt that they fixed any issues though. After all of the issues we faced the previous day we decided to check out of the hotel early. I went down stairs and talked with the lady at the front desk and asked to speak with someone in management. I was told that there wasn't a manager I could speak with at that time. I even offered to come back at a later time, but was told that the manager still wouldn't be able to speak with me. So I explained all of the issues I had the previous day to the lady at the front desk, and contacted hotels.com to get my room refunded for the rest of my stay. There was no chance that we were planning on staying another night in this place. When I brought up the EV charging issues, the lady at the front desk lied to me and told me there was a global outage with those specific chargers. There was no global outage, and again I ended up pulling the manual for the unit. Even showed the staff who they needed to contact to get a replacement key. I will admit being lied to at that moment really got on my nerves. I mentioned that with how dirty the room was we shouldn't even have to pay for the single night that we were at the hotel. Of course we still ended up paying for the single night in this hotel. Do not stay here!

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
blairab18, I want to reach out to apologize for your experience during your stay. We do have an EV charger on property that is listed on our websites as one of our exciting features, however unfortunately it is not working due to the loss of the key for the unit that we are waiting on the replacement part. This should have been something that was better relayed by the front desk to our guests and I want to personally apologize that this was not handled correctly, and should have been conveyed to myself so that I could ensure that we could correct any of the problems immediately. Please reach out to me at elizabeth@bestwesterndenvereast.com so that I can better assist with this once I have more information regarding your reservation.

Beautiful large rooms in a convenient location right between the airport and downtown Denver. Great breakfast and spotless lobby. Will definitely stay here again. Service was good even during covid. Its a large hotel and a sprawling layout.

The hotel appears to have been renovated recently. It had small refrigerator, microwave oven, coffee maker, a nice bathroom, and even a safe. The bed and pillow were comfortable and bedding smelled fresh.

The rooms are very nice and updated. Walk in showers and very comfortable homey feel to the room. I would recommend this hotel to anyone traveling in the area. Very friendly staff the only gripe I have is the deposit process multiple charges instead of the usual 1 with other hotels.

Avoid at all costs. Disgusting doesn't even begin to scratch the surface. Enema bag/apparatus left by previous guest was the single nastiest thing I've ever encountered. Carpet pulled up exposing carpet tack. Crusty, dried bodily fluids on bedding. Poop splash by the toilet. Enough said.

I checked in late set my personal alarm for 7 woke up on own at what turned out to be 430am though the room clock said 530 I was still awake at what the clock said was 6 so I went get free breakfast & coffee it was closed I ask where I could get coffee they gave me two packs and told me the breakfast didn't start till 6 which confused me. I went back up to my room and coffee maker that had no basket and couldn't make coffee. By now I just wanted a cigarette & coffee. I look at the clock which now says 630 I'm confused again. I go down and ask what time it is.530 by now I'm so agitated I can't go back to sleep or get coffee. I ask for a refund and they just charge me I go back in and ask about the refund and am told the manager will be in at 2pm .I leave to get coffee and paid 90 bucks for the experience. Worst western ever

Jetted tub did not work. Couldn't get it repaired. Room had a horrible mildew order. Room service never showed. General Manager was rude. She did not do anything to compensate for their mistakes. I will not be staying at this hotel again.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Thank you for your review of our hotel. We apologize that you had this experience, it is our goal to ensure that our guests have an amazing stay and we missed our mark in your reservation. We did work hard to ensure that you were taken care of to the best of our abilities and provided over 5,000 bonus points for the difficulties you had in your room. We do hope that you will consider staying at our hotel in the future so that we can provide you with a flawless experience.

After being informed at check in that housekeeping service would have to be requested to receive. I made 4 separate request over a 5 day business stay and never had any housekeeping service provided. Was never contacted by management in regards to the issue until after I had checked out and went to my next business assignment

Stay was amazing, beds were comfortable, rooms were extremely clean and amazing! Staff was friendly and helpful. Breakfast was great as well. It was easy check in and check out! Really enjoyed our stay

Upon arriving at my room I noticed there wasn't a remote for the TV so I called the front desk and they said they would bring one up. They never did. The hot tub jets never worked and fire alarms went off during the middle of the night. They made us leave the hotel for close to an hour and didn't tell us what had happened. Very frustrating

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Guest, Thank you for staying with us and for your review. We are so sorry for the issues you experienced during your stay. The fire alarm was due to an emergency situation and we took appropriate measures to ensure the safety of our guests by requesting for the guests to vacate the building while emergency personnel came to assist. We will follow up with our maintenance staff to ensure that the issues you had with the equipment in the room are fixed. We do hope you will consider staying with us again so that we can ensure you have a better stay and experience!

We were able to be in a room at the back of the complex and had a nice patio where we were able to sit outside and enjoy the warm evenings. The staff was wonderful and were able to accommodate us when we extended our stay for an extra night. The room was spacious and the sink was outside the bathroom.

There was not one day we could get into our room. We had to continously get our room key activated. Not to mention we had to wait in the guest line for 10-20 minutes. Every day for breakfast there was never syrup for waffles, luke warm or cold coffee and the breakfast area was unkempt. There were small ants in our room and even when we asked the front desk could they help, they said, because it was COVID, they could not oblige. Additionally, the front office rep tried to crack jokes and be friendly and every other word out of his mouth was a swear (highly unprofessional). The cherry on top of this horrible stay was that my family was charged multiple times for our stay on our credit card because they said their check-in computers were broken. We shared this news with the manager and the manager looked at us and said thay it would drop off eventually. Horrific experience. I would not recommend this hotel. 2-stars shouldn't mean the service has to be poor. A paying hotel guest, is a paying hotel guest.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Factor23, I wanted to reach out personally and apologize for the issues you experienced through your stay. We are not able to enter rooms for standard housekeeping stayover service but our housekeeping absolutely should have been sent in for this issue. I have also brought this review to the attention of our front desk and breakfast staff, and have also directly ensured that they would improve on all that was listed in this review. Please reach out to me at the hotel so that we can discuss the difficulties you had with your stay.

Room was clean, and comfortable. Checkin/Checkout staff could use some more customer service training. However, I would stay here again on my next trip to Denver. It was relatively close to airport and made an early AM flight a little less stressful.

This hotel was awesome. Super Clean, private, comfortable. We even brought our 2 American bullys with us and had Zero issues. The bed was incredibly comfortable. We had an awesome little patio area. We could take the dogs out to the back of the parking lot when needed with ease. I felt safe outside and night. I would recommend and stay again.

After giving away my reservation and then giving my replacement room to other people after I had spoke to them several times. I ended up having to drive to another hotel 30 minutes away, after having flight delays and then not have a room that was supposed to be there is extremely frustrating.

The location is ideal and the rooms are extremely pleasing. The professionalism and customer service I received is why I will always return here if I'm in area. I arrived extremely tired and it was visible in my attitude as I just want to get to my room. However, the gentle man that helped me was so patient and kind towards me.

The check in process was a little rough but the rooms were clean, pool area was nice and breakfast spread was good and clean. The hotel was big. Had a nice gym and dining area. There was even a grill and pergola that was able to be used. Overall a nice hotel.

Stayed here for 2 nights, was very sceptical after reading the reviews, overall wasn't that bad. I would highly highly recommend a pool facing room as 1 side of the hotel looks to the highway, another side a main road and another a busy McDonald's. On check in we were not given a pool facing room even though this was the style we selected, after a brief decision we were finally given what we booked, the rooms are modern / clean with comfy beds, bathrooms are small with a pointless bench in the shower taking up 1/3 of the space. Breakfast was ok - nothing special but it's free and filling. I don't like that they copy your ID, this is the only hotel this has happened at and I've stayed at well over 100. I would not recommend walking around the area at night, lots of homeless under a nearby bridge and some characters walking around the McDonald's/ hotel parking lot. The hotel is only a 15 min drive to downtown and the airport, parking is free, also a nice little business center to print boarding passes / COVID results etc.

This hotel was surprisingly nicer than the pics online portray. I loved having the option to choose a balcony room. The breakfast was good and the room had a lot of space. The only negative for me was waking up with sinus pain from the carpet and ac unit since I suffer from severe allergies and asthma. I still slept great because the beds at best western hotels are awesome for me to get a good night sleep.

Spent the night here after a late flight from Boston. The overnight team member who checked us in, Julien, was delightful, professional and helpful when I needed something. Tony and Elise at the desk the next day were wonderful as well. Great team here.

Near to I70 Freeway, Going Downtown to a Ballgame or to party. Peoria St light Rail station is 5 min away. You could drive there from Hotel or Uber This Hotel is Close to airport. good retail near by. excellent base for a day trip to Rockies or Pikes Peak

The BW Premier East in Denver is a gem even though it might not look that way immediately as it's right next to the freeway. Lovely patios & balconies with 2 chairs and small table. Requested a poolside patio and it was really nice. We had dog with us (worked out well) and if the patio had been privately fenced that would have been perfect! Was right by the walkway to the pool. Room very nice, small frig, microwave, large shower with wooden bench, comfortable beds. Only drawback at this BW was lack of free breakfast which we are used to at other BW. But they did have a $10 option for breakfast that we didn't not partake in. Nice shop with snacks, drinks, etc. Quiet despite beingnext to the freeway and quite convenient for driving. Free parking. Would stay here again. Also 2 different types of pillows (that's important to some people). **Beautiful pool area!**

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
RPVmom, Thank you so much for staying with us and for your wonderful review! We are so glad you found everything so perfect for your stay, from the staff and facilities to the location. We greatly appreciate such kind words of praise and for your recommendation. We hope to see you the next time you are in our beautiful area!

The hotel turned out to be a fantastic choice for our stay in Denver. The hotel is worthy of its Best Western Premier badging, with an upscale decor which looks new and modern, extremely clean lobby area and an excellent room. There is a small waterfall outside the hotel, with chairs to sit on nearby, which was a good sight when we entered the lobby. Our check-in experience was fast and smooth and when we went up to our room on the second floor, we were quite impressed. While the room was sufficiently big, it also had a vaulted ceiling, which made it feel even more spacious. The bathroom was clean and toiletries provided were top notch. From the balcony of our room, we had an excellent view of the pool, which is open from 9 AM to 10 PM. The pool area is quite big and impressive. I also want to call out the super helpful front desk staff, who were able to alter our reservation because of a change in plans, even though we had booked through a third party site. The breakfast was not included in our stay, but it was only a $10 extra per person and for that, you would get an elaborate spread of buffet breakfast. The breakfast included Cheese and Western Omlettes, fruits, scrambled eggs, sausage, biscuit and gravy in addition to juice and coffee. While it was slightly disappointing to be not included with the room rent, it was nonetheless a fantastic range of options, served in a restaurant within the property, for $10. Our room also included a fridge and microwave, and had a coffee maker as well. The in room TV was big. There was no road noise in our room, which made for a comfortable night's sleep. I would, without any doubt, recommend this hotel as a place to stay in Denver.

I arrived late off the plane and come to find I can't get in my room because a homeless man had locked himself in my room. Had to clean, make my bed with new items and sleep in the same room. Asked for compensation and they figured one night is worthy of the situation. Never in my life will I go back to this location.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. It is indeed sad to see that you continued to not enjoy your stay upon your return. Our best efforts were put into ensuring your comfortability; yet it seems we missed the mark. We are very sorry. Moving forward, we thank you for giving us another try, and thank you for being our guest. We hope that your future travels are comfortable for you. Sincerely, Tony K Guest Relations Supervisor Best Western Premier Denver East

The hallways looked like they hadn't been vacuumed in months, and the walls in the room were dirty. The fridge in our room wouldn't get cold, and our view was of a crappy parking lot. Location was much farther away from things than it was advertised. The photos of this hotel make it look way nicer than it actually was. We checked out 3 days early

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Thank you very much for your feedback. On behalf of our property, I want to apologize for your experience falling below expectation. We strive to provide the best experience for all of our guests, and understand where we missed the mark during your stay. Please know that your feedback is extremely helpful in knowing which areas we need to focus on to provide an excellent guest experience. Thank you very much for being our guest, Tony K. Guest Relations Supervisor.

Staff is rude. Ac doesn't work great. Pool is nice!!! First night the must have had an event 9:30 pm tons of cheering and chanting ! I heard they had 97 rooms for soccer. Apparently they have breakfast no one told us. The location is not great… I wouldn't bring my family back. We will go to Colorado Springs or Boulder co. Hotel is nice. Rooms small.

Best Western Premier Denver East. Came with a sports team group of over 20 rooms. Multiple rooms were not ready for check ins untill late evening hours with members of our group scattered arround the lobby on their suitcases. When enquired about late checkouts for members of our groups, was asked to pay for aditional nights. Overall very dated hotel, dirty hallways, unkept and unpleasant property in general. Invest your hard earned money elsewhere, there are many hotels in the area.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Mr Grant, We greatly enjoyed having your team and the other soccer teams come to stay with us. We deeply apologize but we were not able to fulfill the request for a 3 PM check out for your 20 team rooms, as well as the other teams (which constituted over 3/4 of our hotel worth of rooms- and ALL requested a 3PM check out) which is the time in which our rooms must be ready for check in. This was expressed by the contract that the teams also signed which acknowledged an 11AM check out time. We were able to provide a bit later of a check out at noon and offered to provide the teams with a further night to allow for a leisurely end to the day after such excitement at the games. We are so happy that the teams did so well and that you did chose our hotel to stay at during your tournament and hope that the teams continue to do well throughout the year! With Deepest Regards, Best Western Denver East

I booked the hotel because it had a hot tub but the hot tub was cold my whole stay. And when i got there they said breakfast wasn't included in run rate after all but was $10 for a very average buffet. I would have made different choices

We are staying in the deluxe room with the whirlpool tub and kitchenette. The room is immaculate and beautifully designed. The whirlpool tub looks as clean as if it were never used. However, the water flow is low and the faucet stem is broken and comes off in your hand. The control valve to the faucet is broken but never fear there is a detached plug. If you use it be prepared to pry it out because there's no handle to it. There are two huge TVs in our room but zero remotes. There is a rollaway couch but no extra pillows and blankets. The kitchenette has a refrigerator, dishwasher and stove but zero dishes. What are the dishwasher and stove for? Most people don't pack frying pans. (maybe this is a covid concern). Tip: pack a frying pan. The front of the hotel is gorgeous. Immaculate landscaping, soft green grass and flowers. The parking lot is well maintained. Then there is the Tony Roma's which is currently closed and then there is the back side of the hotel. This is where things get really weird. The parking lot to the back side of the hotel is crumbling, weeds are growing through the cracks and there is no landscaping. It feels abandoned. The inside of the hotel is very clean. The pool area is beautiful and the fitness room is great. Lots going for this place but weird deferred maintenance. Tip: if you stay here request a room with a poolside view. Our room faces the empty courtyard and creepy abandoned parking lot. Really tough to choose 3 or 4 stars. I opted for 4 because of its cleanliness.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Thank you very much for your feedback. On behalf of our property, I want to apologies for your experience falling below expectation. We strive to provide the best experience for all of our guests, and understand where we missed the mark during your stay. Please know that your feedback is extremely helpful in knowing which areas we need to focus on to provide an excellent guest experience. Thank you very much for being our guest, Tony K. Guest Relations Supervisor.

The location and overall experience is GREAT! Only problem was that the room doors are narrow, made it hard for the luggage cart to fit in. Doors are heavy. Pool, the high ceilings and the balcony were a very pleasant touch! Loved the lobby and room setup! 9/10

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Thank you so much for your feedback! We are so happy to see that you were comfortable, and enjoyed your stay at our property. We strive to provide an excellent experience for our guests, and are happy to know we hit the mark in key areas of your stay. Thank you so much for being our guest! We appreciate your business! Tony K Guest Relations Supervisor

My wife and I stayed for two nights in June. When checking in, the first thing I was asked is if we wanted to add breakfast for $10 per person. I declined since I had assumed breakfast was free. I was then told they needed a copy of my ID, and also my wife's ID. I asked what they would do with the copies of our drivers licenses and was told they would shred them when we left. Then I was told I would have to charge $50 to my credit card on top of the room payment as a deposit for "incidentals." The room was clean, and the beds were comfortable. But the bathroom was small with only enough towel racks for one person. The shower floor was slippery when wet. While we didn't hear noise from the adjoining rooms, we could hear everything going on out in the hall. We were never told and there was no signage or notice saying that there was no room cleaning for stays of less than a week. We went to the front desk for towels and when we returned to the room the electronic key card didn't work. We had to go back to the front desk to get new cards. The next morning, the same thing happened. Overall, this was an annoying stay. There are many far better motels nearby.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Thank you for staying with us and for your review. We do apologize that you had a less than positive experience. We are working on the improvements for the issues you experienced and hope you will consider staying with us again so that we can provide you with a much better experience in the future!

We enjoyed a comfortable bed and a quiet room. Location is easy in and out from the interstate. The breakfast was Ok considering our travel was during COVID protocols. The pool area was very inviting and quite spacious. We had no problems at all with our stay and would definitely recommend a stay and will have no problem returning to this location if our travels take us back through that location again.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Thank you very much for your response! We are happy you got to enjoy the comfortable, and fun amenities we have to offer! We care about our guest's experiences, and are happy to see we met the mark during your stay. Thank you for your business, and for choosing to stay at our property. We appreciate you as a guest, and hope to see you again soon! Tony K Guest Relations Supervisor Best Western Premier

This hotel has very high potential, awesome pool, outdoor lounging, nice rooms....mostly. Needs much more pleasant staff. Breakfast needs work. Doesn't seem to appreciate elite rewards members. Staff somewhat rude, which shouldn't be an issue, doesn't seem like housekeepers clean that well

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Thank you very much for your response! Firstly, I would like to thank you very much for being our guest. I agree that our property has great potential, and awesome outdoor activities and lounging. We are very happy you were able to experience this beautiful aspect of our property. As for your encounters with staff, I want to deeply apologize. We hold all of our staff to a better standard than what you experienced. As for your specific experience, I am not too sure what happened. If you are open to it, I would love to have a further conversation with you about your experience so I can understand where we went wrong. Please know that I have relayed your feedback to every department of our hotel so we can strive to do better. We care about your experience at our property, and I would like to offer you some bonus points as the start of an apology. I am not able to look up your reservation with the information available to me with your review; so if you'd like to discuss things further, please reach out to me at 303-373-1444. We hope to see you again, thank you for being our guest, and apologize for not meeting expectation Thank you, Tony K Guest Relations Supervisor Best Western Premier

Uber driver dropped me off and I was quickly impressed by the grand entrance, nice waterfall outside with chairs to sit nearby. At check in I was warmly greeted with a smile and in no time I was on my way to the room. Bed were super comfy, I seemed to melt as soon as my head hit the pillows. Nice snack shop with a lot of food and beverage options to choose from. Great location.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Thank you so much for your feedback Curtis! We strive to provide the best possible experience for all of our guests. We are encouraged to know that we hit the mark during your stay. It was a pleasure to have you as our guest, and thank you so much for your business. We hope to see you again on your next trip in Denver! Thank you for being our guest, Tony K Guest Relations Supervisor Best Western Premier

This hotel is so ghetto they feel it necessary to charge a "Security Deposit" of $50 per night which they hold for at least 30 days. This has happened 3 times now and I am no longer willing to let this happen. So many restrictions, it just isn't a "friendly" hotel and not one I will choose again. This Best Western hotel makes it very hard to be the hotel of choice in that area. And, their prices are no longer competitive. They are highest when comparing to Holiday Inn (across the street) or Hilton (on Quebec St).

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do, along with many other hotels both in this area and nation wide, have a security deposit which has always been charged even prior to the re branding of the hotel. We do offer multiple ways of paying this, including cash which is a bit more up front ($150 on the weekdays, $200 on the weekends) and is returnable immediately upon check out. Our security deposit is clearly stated on both our websites and on the registration card upon check in. As we move into the summer months our rates, understandably, do go up just as other hotels in our area and around the city do. We apologize that you have found that you did not enjoy your stay due to these experiences, however we would love to have you come back and try our hotel so we can improve your impressions. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

We have been on a road trip for the past 12 days and this has been the best hotel. It was clean, nice decor and was recently upgraded. Most of all, it was quiet, even though it is situated close to a busy intersection. No sound from neighboring rooms, which is much appreciated.

I guess I didn't know what to expect at our first in person business meeting in 14 months but I was pleasantly surprised how easy everything was to manage. The hotel and it's public spaces are gleamingly new and beautiful. I was surprised by the big new televisions larger than I remember from any other hotel, but it has bee 14 months. Apparently they decided to give the hotel a complete makeover during the down time and it is beautiful.

I booked this hotel solely on the option of a jacuzzi room. The jacuzzi was out of order the entire duration on the stay. I notified the front desk after the first night and they said maintenance would look at it. As far as I could tell maintenance never came and the jacuzzi never worked. The front desk staff was unable to apply a credit of more than $25 and the manager had NOT responded to my emails. Not only was my credit card charged for the full amount without the meager and unacceptable credit applied but I was also charged and additional $50 for the hold that should have been removed.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Mr. Lamprect On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I had approved for the front desk to waive one night of the stay due to the issue and I show that we had done so, it may take a bit of time to receive that on your card (typically between 7-15 business days). The $50 is actually for the incidental authorization and should drop off within the next few days.

The property was very clean, staff was friendly and accommodated my early check in. The surrounding area was a bit off putting, but the hotel exceeded my expectations! The room was spotless, and as usual the bed was super comfy!

NO housekeeper in 5 days. No clean towels, broken safe, no open pool, no spa as advertised. Breakfast poor. Had to set trash in the hall. Front desk argued with guest instead of fixing the issue. NO bar.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Ms. Anderson, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do have both the restaurant and the pool showing as closed (the restaurant for the foreseeable future and the pool/hot tub seasonally) and we do apologize that this information was not as easy to find on the website. I do want to also apologize for the front desk agent, I have ensured this issue was corrected and the front desk is currently going through additional training regarding correct behavior! Due to Covid a number of things have changed in our country, and around the world, and we are limited as are so many other places by requirements made by the local government. One of these limitations is housekeeping, the American Hotel Association and Best Western have directed hotels to limit the possible spread of the disease by limiting housekeeping. We did include a slip in your key card packet regarding our regulations on housekeeping which is to request on 3rd day, but all items were as always available at the desk or during housekeeping hours. We apologize that this was not explained thoroughly with you upon check in and have ensured that our front desk knows the importance of informing our guests about policies such as this! We do hope you will consider staying with us again in the future so that we can provide you with a much better experience!

great place to stay but the breakfast was a disaster. please see my comment in the evaluation. this Hotel is one of the best, if not the best in the Group. Pricewise reasonable. I love the clean and simple rooms and the modern bathroom.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Mr. Bauer Thank you so much for your review regarding your recent stay! We are so glad you enjoyed it, we are absolutely working to make improvements on the breakfast so that our guests find our options to be much more tasty and satisfying. We dearly hope you will return so that you can experience the changes and improvements we will be making!

Excellent deal. Room was modern and clean. Shower was upgraded and included a seat. Comfortable lounge chair with moveable desk. Easy hookup for HDMI on desk to TV. 50” LG TV. Would definitely stay here again.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Maxfi3ld, Thank you so much for your amazing review and for staying with us during your recent visit to our area! We are so glad you enjoyed the stay and look forward to your return during a future visit!

It was clean staff was friendly , but we another guest was yelling and people kept knocking on there door going in and out. I reported it to the front desk they said they would take care of it. this happen at 7am and I could no longer sleep so I just checked out it was a new year way to start

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Thank you so much for staying with us and for alerting us to the issue you experienced. I want to personally reach out and apologize that this happened and assure you that it was taken care of as soon as possible. We hope that you will consider staying with us in the future so that we can give you a much more restful experience at our hotel.

This hotel is very clean and conveniently located to the greater Denver area. Staff was very friendly and the hotel was clean and quiet . Pet friendly rooms was a plus for us. We would recommend this hotel to anyone traveling through the area.

This hotel was overall nice. It's inthe center of several food spots . I stayed in the suite with tub, It takes housekeeping quite a long time to come around they still hadn't come by 2pm. I just bagged my own trash and but the privacy sign up instead but I figured they were taking longer cause Covid. Other than that very happy.

Elizabeth Bellows, General Manager at Best Western Premier Denver East, responded to this review
Thank you so much for staying and for your review. We are so glad you enjoyed your stay! We hope you will come back and stay with us during a future visit to our beautiful area!

Balcony, jetted tub, 2 TV's, pull out bed, Queen bed, shower nice room great tub. The breaker tripped when I turned the bath jets on. No maintenance at night but the breaker was inside the room so I just reset it myself.

Elizabeth Bellows, Guest Services / Front Office at Best Western Premier Denver East, responded to this review
Thank you for staying with us and for your review. We are so sorry that you had this issue and are working with our maintenance to ensure that it does not happen again. We hope that you will stay with us again so that we can provide you a superior experience!

We were traveling across the country with our 2 young kids and 2 dogs and this was the best hotel we stayed at over our weeklong trip. The room was very clean and well maintained, the staff was courteous and very helpful.

We have stayed at the Timbers for years and have gone thru months of construction. It was easy to figure out that this "Best Western" was in fact our favorite Denver place to stay. When we first stayed (at the Timbers) it was close to the end of it's hayday

Very clean, comfortable rooms with no smell of cigarette smoke. The lobby was clear of clutter and very clean. Awesome gym room with many options of treadmill, row machine, elliptical, weight bench and free weights. Respondent staff

Elizabeth Bellows, Guest Services / Front Office at Best Western Premier Denver East, responded to this review
Thank you for staying with us and for your review! We are so glad you enjoyed your stay and all that our hotel has to offer with our newly renovated, state of the art work out facility! We hope you will come back and stay with us during your next visit to the area!

If you serve Empanadas like others BW (Cedar City, UT) will be awesome. I´d like to find consistency across the hotel chain. The building it couldn´t be better, the lobby is awesome, room almost perfect.

Elizabeth Bellows, Guest Services / Front Office at Best Western Premier Denver East, responded to this review
Szutner, Thank you so much for staying and for your review! We are so glad you enjoyed your stay! One of the exciting things about Best Western is that each hotel group does have different experiences to offer guests. We will certainly be reaching out to the hotel you mentioned in Cedar City to see what ideas we can get from their ownership group so that we can make improvements for our future. We hope you will come stay with us again during your future visits to our area!

My cousin and I visited Colorado for the first time and chose to stay at the Best Western Premier and did not have any regrets. The hotel is within walking distance to a few eateries and more convenient places. Jay was hospitable and we appreciate the great customer service and great pool side view !

Elizabeth Bellows, Guest Services / Front Office at Best Western Premier Denver East, responded to this review
Thank you for staying with us and for your review! Thank you also for taking the time to mention the impact Jay had on your stay! It means so much to us for a guest to mention a specific member of the staff and we hope to see you during a future visit to our beautiful area!

This is an amazing hotel with amazing people and customer service. Jay was an excellent help with getting us settled in the hotel, I would recommend this hotel to all. Me and my cousin are having a great time with a great view.

Elizabeth Bellows, Guest Services / Front Office at Best Western Premier Denver East, responded to this review
Thank you for staying with us and for your review! It means so much to us that a specific member of the staff made such a difference in your stay! We have shared this review with Jay and with our staff members and hope you will come back and see us soon!

This hotel was really cute and refreshing. The staff was super friendly and very accommodating. This may be our new stopping point! Great location. You can tell they are taking cleaning to a serious level.

Elizabeth Bellows, Guest Services / Front Office at Best Western Premier Denver East, responded to this review
Thank you so much for staying with us and for your review! We are so glad you enjoyed your stay! Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. The health and safety of our guests remains paramount during this, and all times! We greatly look forward to seeing you during a future visit to our beautiful area!

Documentation of this incident was brought to the attention of the Denver Police Dept. on March 13 2020. Me and my 85 year old father were staying at the Timbers in Montbello Denver Colorado for about a month waiting for a house closing. We stayed in room 188 adjacent to the ladies bathroom and directly under the maintenance office. Approximately 2 weeks into our stay my dad told me he was hearing scratching and knocking on the walls when he was there alone. I noticed that everytime I went into the bathroom suddenly something would fall onto the floor above. When I took a shower there would be scratching on the wall next to the hallway. When I told the general manager that I believed we were being harassed and that it seemed someone was watching us the general manager asked me and my father to leave. I was in shock and it made me believe that the general manager may have had something to do with it.

timbers4411, Public Relations Manager at Best Western Premier Denver East, responded to this review
Sir, During the time of your stay we were finishing up our renovations and were re-touching all room locations, which you may have taken as scratching on the walls. We requested that you leave the property due to the state of the room and your smoking in a nonsmoking room (as our hotel is nonsmoking). Thank you, Management

Awesome stay- beautiful property that's recently remodeled. Staff where all friendly. Restaurant on site serves excellent ribs and steaks! Had a good dinner with an awesome server. Will definitely return to this hotel again soon!

I came here for a stay-over and due to the weather stayed longer. Brian did a wonderful job helping us upgrade. Made our stay great. He helped us get an upgrade too. Great atmosphere and even grass for your dog check it out!

timL3554SH, General Manager at Best Western Premier Denver East, responded to this review
Thank you for staying with us and for taking the time to write us your review! We are so glad you enjoyed your stay! Thank you as well for recognizing Brian in your review. We are very lucky to have him on our team! It is an honor when a guest takes the time to recognize one of our team member's efforts by name. Your review will be shared with our entire team. We hope that you will come back and see us (and Brian!) again soon. Elizabeth General Manager

We have stayed here several times,this time I mess up on the booking jay was super helpful in helping us. We really appreciate how helpful all the staff is! Cant wait til the renovations are finished the courtyard and pool are going to be awesome!!

timL3554SH, Manager at Best Western Premier Denver East, responded to this review
Thank you for taking the time to write us your review! I appreciate your candid feedback about our hotel. We are continually looking for ways we can improve our Guest's experiences at our hotel and are excited for the opening of the pool and completion of our renovations as well! Thank you for recognizing Jay in your review. We are very lucky to have him on our team! It is an honor when a guest takes the time to recognize one of our team member's efforts by name. We have shared this with our team! We hope that you will come back and see us (and Jay!) again soon. Elizabeth General Manager

We were welcomed into a warm and friendly environment. Jay was quick to help us fix a problem with our room due to the booking site we used being inaccurate. Nothing was too much for the staff. Jay made sure we felt comfortable and welcome throughout our whole stay! We will stay here every time we are in Denver!!!!

timL3554SH, General Manager at Best Western Premier Denver East, responded to this review
Thank you for taking the time to write us your review! I appreciate your candid feedback about our hotel. We are continually looking for ways we can improve our Guest's experiences at our hotel. Thank you for recognizing Jay (and other staff) in your review! We are very lucky to have him on our team! We strive to provide exemplary customer service and are so glad you found this to be fulfilled! It is an honor when a guest takes the time to recognize one of our team member's efforts by name. Your review will be shared with our entire team. We hope that you will come back and see us (and Jay!) again soon! Elizabeth General Manager