ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Elyon Colombo, Colombo

4.0/5  - basé sur 588 notations.
102A Kirulapone Avenue, 5, Colombo, Sri Lanka - See map
Best Western Elyon Colombo - Concierge The Best Western Elyon Colombo is ideally located in the center of Colombo. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Centrally located to Colombo downtown attractions and with easy access to major shopping malls like ODEL and the House of Fashion, this Colombo hotel has everything guests need for a fantastic trip. Enjoy a strategic location close to Lanka and Asiri Hospitals and near the Southern Expressway at this Colombo hotel, making commutes and traveling easy. Guests stay within close proximity to major tourist sightseeing attractions like the Galle Face Green and gorgeous Gangarama Temple. Hindu temple tours are popular, and there are many museum options close by as well as Old Parliament for history buffs. A convenient location from the airport makes for a relaxing stay. Easy access to Colombo downtown via the Katunayake & Southern Expressway is important for business travelers or those with a busy schedule. Guests can take advantage of close proximity to shopping malls and casinos. Friendly staff with superior customer service is always on hand to offer a locals recommendation on entertainment, shopping and dining. There’s a mini-golf course within 3 km of this Colombo hotel, and leading casino centers and shopping malls a brief drive away. Being close to major tourist sightseeing including all the top destinations in the city of Colombo makes this property a great choice for those looking to make the most of their vacation. There’s also easy access to the southern part of the country via the Southern Expressway, so day trips are always an option. There are many leading companies located within close proximity to this Colombo hotel, as well as government ministries and Embassies for business travelers. Medical tourism is popular in and near Sri Lanka, and travel is quick from the Maldives and Seychelles to Lanka and Asiri Hospitals for medical treatment. Book your stay at the Best Western Elyon Colombo for a touch of home during your Sri Lanka trip! Enjoy your stay.

Best Western

Hotel Elyon Colombo

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
Traveler's Choice
 
based on 587 guest reviews
NOTE ISSUED
Excellent
263
Very Good
214
Average
73
Poor
16
Terrible
21
REFER TO NOTICE
Business Business
174
Couples Couples
124
Family Family
118
Friends getaway Friends getaway
94
Solo travel Solo travel
54
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"HORRIBLE PROPERTY AND SERVICE "

1
06/11/2018

I was here with s group we checked in on 30th October and thankfully stayed here just for a night, this has the worst service ever. The front Lobby is very small and rooms are also small you put your single cabin size suitcase and you are cramped for space, the toilet has a foul smell even as ting when you flush like a backsraft. The shower area too feels cramped in the towels they had put in looked dirty and used not clean, thankfully I had my own bath towel, the bed had an odd odour, and the pillowalso had a stale smell , we had gone ou tdd for dinner and came back late and had to check out by 0300 AM to catch our flight back home so there was absolutely no time to make a complaint about the quality of the room. Do not use the Minibar under even th he most dire circumstances, if you do you will be charged s bomb, a local beer that costs LKR 100.00 - LKR150.00 was being charged at LKR1200.00 almost.few of my group members who are very senior age wise did not consume chocolates and the front Office in tandem with the housekeeping staff said that Chocolates were consumed, the Front desk delayed our departure until 0345 AM No invoices were given for the supposedly items consumed from the Minibar, it felt like they were trying to take advantage of our situation that we were in a hurry to leave as it is now 01 hour drive to the Airport. The delay tactics were quite obvious as I have been traveling around the world with groups, it is a real pity that people like the Night Front desk staff are in a service Industry. Packed breakfast which was given had a Cheese sandwich that smelt so awful when we tried to eat it that no one ate it , there was an orange which was the size of a peach ,a banana which was again size of a little finger which tasted bad, the pastry inside was stale, to me and many in our group it felt like leftovers have been packed and given to us. The Hotel Management can deny all this till they are blue in the face but these are facts and I have been reviewing Hotels for a long time and I don't gain or lose anything. It is "as is" I place facts. The only redeeming factors were the day Front Desk staff they were polite and friendly, wifi here is good. This is definitely a place to avoid.

"Good service"

5
24/10/2018

We really had a good time in the roof top bar. The staffs are really friendly and supportive specially Julian who is very young and energetic.Try to maintain the same service and food. Worth for what you spend

"Nice Hotel for short visit"

5
22/10/2018

Very nice hotel and rooms are well maintained, Bathrooms are very big. We didn't had chance to use the restaurant as we were short of time. I should appreciate the hotel staff for giving the breakfast packs for all family members in early hours so that we can have the required. But missing ones are kids area and improvement would be required outside as the experience isn't good from outside. As no one is available at the entrance of the hotel.

"Holiday to Sri Lanka"

4
21/10/2018

Post having traversed through some of the most beautiful locations in Sri Lanka, we finally reached Colombo. It was raining. Though city was nice the traffic was bad in the evening. We somehow managed to reach the hotel and was very happy with the overall quality. Rooms were good. Staff were friendly. Restaurant service was very good, though food options were a little limited but they made all effort to make us feel comfortable. The service otherwise could have been a little better. I am still waiting for details of my rewards program :-)

"Last leg of SL trip"

3
21/10/2018

It was the last leg of our Sri Lankan trip and we stayed in Colombo for a night. BW offers a convenient location with pretty smart rooms which makes the stay a pleasurable experience.Ms Hiruni & Mr Amuk are extremely helpful. Hiruni was more of a friend and a guide than just a hotel executive and she guided us to interesting places, drew maps for us and even spoke with our tuk tuk guy. Very well spoken lady!

"Business Trip to Colombo"

4
16/10/2018

I have sort of patronised this hotel now for almost last three years. The staff is friendly. The options at the breakfast are limited but its OK for me. I haven't tried the food here except the breakfast.

"One day stay"

5
07/10/2018

awesome place to stay good food and good maintains love the dinner and breakfast served their nice hospitality provided by the staff would like to vist again cheers Nice roof top open bar clean room thanks

"Decent for a corporate Hotel."

4
06/10/2018

The room was quite comfortable, the breakfast was pretty good even if it was somewhat haphazard getting the refills of the food containers when it was busy. There was a "Gala Dinner" for Christmas on the roof terrace which was disappointing for the cost of it and the music was in need of an update. It was good of them to try but sadly they missed the mark.

"Overnight stay"

4
03/10/2018

We stayed overnight at this hotel during our vacation in Sri Lanka. It looks like a business hotel with standard fittings in the room. The iPod dock for some reason was superglued to the table in the room. The mini bar was locked. We had requested an extra bed in our room and we found the mattress to be in a terrible condition. However it was replaced quickly once we pointed out this deficiency. The hot water was also not forthcoming properly and a phone call was required to sort it out. We had a "half board" (breakfast/ dinner included) booking and the meals were served in the restaurant next the lobby. The dinner was simple and basic and it had to be ordered from a short typewritten menu. There was a buffet breakfast in the morning which was a bit more elaborate. The staff were friendly and helpful.

"Excellent"

5
30/09/2018

Very fast check in, rooms were a good size, different from the usual format with bathroom near the entrance. Water pressure in shower was great.Breakfast was good with plenty of choice. Rooftop bar was great.All good

"Hotel needs renovation"

3
26/09/2018

Bed is comfortable and reception staff was OK.The buffet breakfast was not the best. The food is not kept warm and gets cold by 9 am. Breakfast is open until 10 am.The hotel needs as major renovation. The room I was initially checked in had the curtains torn and water was leaking in the bathroom. The second room I was checked in the exhaust fan was not working.This is my third time staying in the hotel. My first two experience was great but not the third one. For the price they charge I was expecting more as there are now brand new hotels around with the same price with better amenities, comfort and luxury.

"Rooms verysmall"

3
25/09/2018

The rooms are so very small that even the wardrobe gates don't open fully. The wash room is so small and congested that when I sat on the commode my head banged with glass in washroom used as partition for bath area. My height for reference is 5'11".

"Good Staff Good value"

4
22/09/2018

Rather far from the action of downtown Colombo but its a charming little hotel. New and with very spacious rooms for the price you pay. Although it is far from the center its approaches are all on heavily congested main arterial roads. As such if you want to be on time for meetings do not schedule them early in the morning. Schedule them around 10 a. m.and return to the hotel by 4 p.m. to avoid being stuck for hours in the maddening traffic The friendly and helpful young staff are their strong suite. There is a lovely rooftop restaurant and bar to unwind at sunset. it's not very high, just 5 floors and there is no pool but its open, there are good views, there is a nice breeze and it is a nice space to chill. Lively piped music and lively staff and one for one happy hours from 7 to 8 p.m. which are really good value. The lobby anyway is a dump so this is the only space in the hotel to relax. F & B is not their strong suite. Probably there is no F & B department and the Chef is lazy. The pizza is a slice of french bread, the burger is small and unsightly, and even the fries are just the cheap frozen variety. He probably cant be bothered to make them fresh from fresh potatoes. bare basic table service as if its a very low budget hotel. There is a good friendly chef on the roof top enthusiastically preparing Nachos, hefty club sandwiches and other bar snacks at an open counter. But if you want a serious meal you have to go down to the ground floor or get it sent up from the main kitchen

"It is a very good hotel for business travelers and just perfect for the stay"

5
20/09/2018

It was a good hotel and the service was excellent. A special thanks to Ms Prabodha for making timely and perfect arrangements for us. She made the stay and arrangements so simple and convenient. Thank You Ms. Prabodha

"Good hotel, a little out of the way"

4
15/09/2018

The hotel itself is great, and the rooftop bar and restaurant is a must for the views. Bed was massive and very cosy. Staff were friendly and helpful. The only issue was having to tell every tuk tuk or taxi driver where the hotel was because its a bit out of the way on the southern end of colombo.

"Best bar i had"

5
30/08/2018

I visited kuala Lumpur Singapore and Maldives (all island) but that is the best bar i had. They are so nice and friendly even i made a bartender friend (akshita and sanjaya) they are best... I suggest this hotel if you are near by...

Indusha N, E Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Waqas, Greetings from Best Western Elyon Colombo ! We are indeed delighted to note your experiences with us were very positive and your time with us was memorable. Thank you for the kind words about our staff members, we will make sure that the compliments will be passed on to them.We look forward to welcome you again soon. Thank you

"Nice Hotel in Colombo for the reasonable budget. "

4
29/08/2018

We had accommodated B&B for one day and actually its a nice little cosy hotel in the close proximity to Colombo. The rooftop bar and the staff are very polite and curtasy to the guest .They are very supportive and accommodative. Room AC was malfunctioned but at that time their AC technician Malith Malshan was attended and fixed it earliest. Food and breakfast also very delicious. Thanks so much your effort.

Indusha N, E Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Naveen, Greetings from Best Western Elyon Colombo ! We do apologize for the inconvenience caused due to AC issues. I am happy that our team have resolved the mater without much inconvenience. Really appreciate your kind comments about our staff. We try our best to always give first priority and support to all our guests.We look forward to welcome you again soon. Thank you

"Nice place to stay "

4
24/08/2018

Really nice place to stay,,really enjoyed my stay here.food was good.they have really nice roof top bar and it's enjoyable and peaceful.????cheers best western elyon colombo.hope to visit you again...

Indusha N, E Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Jerome, Greetings from Best Western Elyon Colombo ! We are indeed delighted to hear your experience with us was very positive and your time memorable. Your kind words are very much appreciated and we'll make sure we will forward the compliments to our staff. We look forward to your return visit and opportunity to welcome you back. Thank you

"Exploring Sri Lanka"

5
17/08/2018

Rooms are very good, spacious and clean. maintenance is also very good. staff is supportive. Particularly I would like to mention the name of staff who very keenly supported. Plus, they have very awesome terrace at rooftop with mini bar. This place gives you a very serene and beautiful experience. I must say its a welcoming face of Sri Lanka in Colombo. I hope they keep up this friendly, peaceful environment and quality services in future as well. 1. Prabodha 2. Chintan 3. Nuha 4. Cons 5. Isham Best Sadia from Pakistan

Indusha N, E Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Sadia, Greetings from Best Western Elyon Colombo! We are indeed delighted to note your experience with us were very positive and memorable. Your kind words are very much appreciated.We will forward the compliments to our staff regarding their exceptional service offered to you. We look forward to having you stay with us in the near future. Thank you

"Exceptionally great experience"

5
17/08/2018

It is a holiday with friends. You'll find the staff extremely nice and helpful. Foreigners can get equipped with all required info about city. Rooms are tidy and have everything you need. Food tastes really good too. Highly recommended

Indusha N, E Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Ammara, Greetings from Best Western Elyon Colombo! We are indeed delighted to note your experience with us were very positive and memorable. Your kind words are very much appreciated.We look forward to having you stay with us in the near future. Thank you

"OK for an overnight Stop Over"

3
10/08/2018

Nothing fundamentally Wrong with this establishment, however there is nothing that stands it out from the crowd. Check-in was efficient and straightforward. Room was adaquate with a comfortably Bed, however we were lacking: Mini- Bar ( This was Locked ) Toiletries as advertised by hotel were not present in the Bathrom. Breakfast was Mediocre and expensive for what it was. Additionally the Hotel seems very isolated. Big Question ?? Would I stay hear again - Sadly the answer has to be a No.

"Poor Service "

2
05/08/2018

Poor Service. Staffs are not trained to meet the expectation. Toilet was not cleaned properly Toiletries were not available in the room. Check in experience was exceeded expectation Offered a double room

Indusha N, E Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Gabriel, Greetings from Best Western Elyon Colombo! We would like to thank you for taking the time and giving us feedback regarding your stay. We will definitely take your comments into account and do our best to improve our standards and service. Once again we do apologies for any inconvenience caused and we hope we can improve our service upon your next visit. Thank you

"Nice place atleast for short stay"

4
27/07/2018

Tidy, well maintained and extremelly helpful staff. Special thanks to Misha and the rest of the staff in the reception. Biggest minus was the rooftop bar which I wouldn't recommend for antthing else than drinks.

"Good place for a short stay"

4
26/07/2018

Very clean and tidy little hotel with a reasonable price. We only stayed a couple of nights but I can't fault the place. Rooms are on the cosy side but for a few nights business stay they are great. Breakfast was pretty good and they also have a very nice rooftop terrace. Overall good stay

"Great hotel for a peaceful, comfortable stay"

5
23/07/2018

We stayed here for two nights on weekdays. The rooms were impeccably clean, spacious, and well furnished/equipped (the rain showers were a delight after a day in Colombo's heat/humidity!). Try to get a room on the higher floors, as they offer great views of the city. The front desk staff/service at the hotel in general were extremely polite, flexible, and courteous. The hotel's location is also excellent in that it is close to a few eateries, as well as the National Museum which is a must visit. Overall we had an enjoyable stay and would gladly return to the Best Western.

"Good place to visit"

5
22/07/2018

Good friendly front office staff. Spcially ms.prabodha and nuha helped me lot. breaskfast is good and dinner also. We are staying nearly two months. Hope to stay next month also. Lovely place. overall its good stay

"Nice stay"

5
22/07/2018

I truly loved the vibe and the experience. Probably the best hotel in colombo.the staffs are truly amazing!I met 2 youthful staffs such as Nuha and Prabodha that were very welcoming and greeted us with a bright smile and politely showed us to our rooms.

"Good hotel for long stay"

5
20/07/2018

Rooms are very good, spacious and clean. maintenance is also very good. staff is supportive. Particularly I would like to mention the name of staff who very keenly supported. 1. cons 2. Misha 3. Nuha 4. Prabodha 5. Chintan 6. Isham

"Awesome Stay"

5
19/07/2018

Excellent service & good fast response from supervisor Ms.Prabodha, Mr.Chinthana.& Mr.Kasun (waiter). The hotel maintenance is good. Location is good. Food is also good. Special good service from front desk.

"Great experience here~"

5
17/07/2018

We stay here for 5 nights.Super experience we got.Restaurant food ,rooms all r nice while the most impressive thing is the staff's service,they r quite friendly and helpful. I would like to thank the Front office team and F&B team,during we stay they try their best to satisfy us,and make our stay comfortable and warm.Thank everyone! Here especially I would like to thank two beautiful girls from the reception,Prabodha and Nuha,they give me all the information I need ,and sorry for everytime so many request from my side,but Prabodha sister's sunny smile really cheer us,thanks a lot! Thanks for other boys' patient as well. F&B team is really amazing.Chinthana is quite funny and talktive machan,he always try to make my partners happy from every side.First three days when we stay ,there were one young boy and one aiya who always help us,sorry I couldn't get the names, thank u two as well.Because of all ur team effort and understanding,my partners all feel good here.Thanks! One night before I departure,when I back to the room,I saw a nice bed decoration.Details means everything,thanks for the surprise! Sorry I couldn't list all the names,but every staff I met here all wonderful,thanks all! Wherever Life Taks You,Best Western Is There!

"Clean hotel, warm staff."

5
15/07/2018

I had a very comfortable stay in Best Western. When I first arrived, I was greeted by two very friendly Front Office staffs - Misha & Prabodha. Thank you for making this stay a memorable one and I will ensure that I will book again in the near future.

"Awesome Hospitality"

4
14/07/2018

It's the reception desk that is the first point of contact between a traveller and hotel. And it can make or break your overall experience. When checking-in, I was greeted by two very lovely people- Misha and Prabodha. They waived off my 'early check-in' charge :). All my week, while I was waiting for my Uber to arrive, I could see especially Misha always welcoming guests with a smile and even if there were many people waiting,she didn't stress out. Not to forget the songs they play at lobby; you don't feel bored. She was super friendly and overall very hospitable staff. The rooms were a bit small though.

"Special thanks goes to front desk 2 girls prabodha & nuha"

5
10/07/2018

As soon as I headed they gave me lovely hospitality.i thank both of them, Prabodh a & nuha. I will surely come back again. Both of them made me fell like home. Hotel is execellent. Room is excellent. Very supportive & corporative.

"Could have been better ??"

3
07/07/2018

This is was 3rd visit to best western colombo. The last time I visited was about 7 months back. But sadly the most of the good staff have changed. It was unfortunate. The service from check in to check out has dropped drastically since last time. We had to wait a long time for our room to be ready when checking in at 3:15pm. Once we got into our room. The room was cleaned well, so we were happy and didn't mind the delay. But on our 2nd day. We were returning to rooftop bar which has an amazing view of the city, we noticed a couple in an odd place. And it turned out to be 2 employees from the hotel, my wife noticed the company badges, we had a good laugh about it but it's just not nice to see. Overall we enjoyed the hospitality of Ranga at the bar in the evenings and the food menu was different but good. Overall service wasn't as great as before 7 months. Good luck Best Western.

"Best place ever to visit"

5
06/07/2018

I am repeated customer of this hotel. Excellence service ever.special thanks goes to miss.prabodha. She helped me lot. Bcz of her i should visit here agin. I really appreciate her hospitality service.

"appreciative staff"

5
04/07/2018

I have stayed at this hotel and I really liked your employee Misha she was great with me always friendly and helped me whenever I needed help. Your staff and people like Misha wants me to travel again and stay in your hotel just because of Misha.

"Appreciating the kindness..... "

5
04/07/2018

Misha from the reception was so helpful and friendly and she was kind enough to help us with everything and made us feel like home as soon as we checked in and the place was amazing also the food was GREAT

"Great Staff. Excellent Management"

5
04/07/2018

I had a chance to visit the hotel when i was travelling with my two friends and we were looking for the best time of our lives. Warm welcome at check in and customer service just took away my heart. Not to mention but Misha at the hotel was one of the members of team in hotel who happened to help us to maximize our stay. She was just amazing. I would highly recommend the hotel. 5 Stars ??

"The Worst ! They take forever!"

1
04/07/2018

Definitely not a hotel for business and everything in terms of service is so slow. Best Western Hotels always have some sort of class but this hotel does not meet the standards of a Best Western Hotel, doesn't the management check into these things? Simply Sad. The only good thing is that the staff Smile and are friendly.

"Great Hotel"

5
03/07/2018

It was Best Experience being there. Staff was So Sweet and Decent. I love their Hospitality. I am gonna Recommend it to My Family and Friends. Food Was Good Too and Overall atmosphere was Great. ??????

"Dated"

3
18/06/2018

The rooms are dated. Need new beds, comforter, carpet and furniture, I hate to say. I read reviews before going and saw some reviews stating this, but also stating they had a great breakfast buffet. We were visiting family and didn't think we would be in the room much, so decided to stay anyway. Buffet the same everyday. Lots of food, but not that great. Grits better if you go early. Staff friendly enough. Giving 3 stars because there wasn't anything wrong, just dated.

"A super classy Hotel"

5
12/06/2018

This is a super classy Hotel located at Colombo with the best amneties available in town. The Wi-Fi was perfect and we had enough of parking space. we had to check out early for our flight and they had provided us with packed breakfast. I loved the stay here.

"Don't stay here"

1
10/06/2018

Awful No hot water, ran tap and shower for 20mins, still only warm, a man came said we Ned to run the water as we were near the end of the system, finally we had hot water but returned to warm later in the day. Bedside lamp hanging on wires and not working thankfully this was replaced. We requested a second key (as stated in their information book) but each time we requested it we were told their system was down. The restaurant should have open at 7pm but this was changed until 8.30 no information was given about this. Room service, didn't deliver as per menu. In general the staff were distant with very little customer service. There are other hotels around this area and I strongly suggest you try one of those

"Great facility and good value for money"

5
23/05/2018

Best Western offered excellent facilities for stay for my family of 4 during our vacation. Room has a double bed and clean well maintained. Breakfast facility also good and included into our package. The dinner at their restaurant is a bit steep and better avoided. Staff extremely kind and courteous. We enjoyed our 3N stay and exploring around Colombo. Location is well connected to central Colombo by Tuk Tuk and Uber, bank for currency exchange and Keell's grocery store available nearby, overall excellent experience.

"Exceptional service"

5
21/05/2018

Excellent staff and service, i cannot fault my stay, for the price you pay i don't think you could get better. A bit out of the main city of colombo but that was not an issue for me at all. Would give it a higher rating if possible.

"Great and good value for money"

5
21/05/2018

Tried several other local hotels. Nothing compare to this hotel which I stayed for a couple of days. Simple. Clean. Friendly. Good environment. First time sleep very well in Sri Lanka. Cheers. Will strongly recommend to you to give it a try....

"Bugdet Hotel in Colombo"

2
20/05/2018

Its a budget hotel in colombo with very bad service and food quality.was there for 4 Nights in room No 501 from 12th to 16th May 2018...Rooms and Bathrooms are very small.Roof top bar is okay okay type.. All rooms are Smoke free..Location is good.

"Only 4 Stay"

3
15/05/2018

Rooms are nice and have view but no balconies Lobby is small adjacent to Restaurant Roof bar location is superb and great view on evenings . Overall it's Good stay But so far for Restaurants or any attractions . I Paid a lot for Tuk Tuk transfers . But worth for ONLY STAY

"Mohamed Ibrahim"

5
27/04/2018

Good Hotel to stay at.. Cosy rooms.. ideal gym.. beautiful view from the rooftop. Very friendly staff and excellent service especially by Mahela Nirmal from House Keeping. My second stay at the Hotel.

"Wonderful stay"

4
24/04/2018

This is very good hotel. I stayed here last week. Staff was very flexible. Specially prabodha and anuk in front office. They helped me lot. Nice roof top bar. I will come to this hotel again. Nice stay.

"Awesome Stay"

5
10/04/2018

nice hotel i really have a nice time...nice staff beautiful people,,,,special thanks to MR.NUWAN & PRABODHA in front desk. this hotel has nice roof top bar which has great view. room was nice and clean.

"Hotel friendly staff"

5
07/04/2018

I've stayed here for 2 weeks, I've got a good services, its staff really friendly and Mr.Saravanan(hotel room service) who clean up my room had done a great job hotel provides me a good breakfast and superb dinner. I do apperciate all hotel staffs.

"Best Hotel on a busy street"

4
06/04/2018

One hotel which has excellent people at the Restaurant and at the reception. It was wonderful to be asked and recommend dishes that were deliscious. Room is also quite comfortable and cosy. I felt housekeeping has some room to improve but it may be because I was at a wrong floor.

"EXCELLENT FOR BUSINESS STAY !!"

5
06/04/2018

I have stayed a day for a business porposes. Rooms are clean and quite and peaceful and in good condition. Good comfy bed & nice road view. I visit the rooftop bar which has a good look at night where can see city view. Overall I love the stay.

"wonderful stay"

4
05/04/2018

it's very nice room. neat and clean room. ms.prabodha is very cooperative and helping. the hotel has nice rooftop bar. the servies is also very good and restaurant peoples are also cooperative. breakfast is very yummy.

"Loved the service and much satisfied about the super friendly staff"

5
04/04/2018

I was occupied at the room number 605 at best western Elyon Colombo. Very satisfied by the hotel room service staff.an amazing job was done by the staff Mr Isham by arranging the room well, being super friendly and also very polite in interacting with the fellow customers at this hotel! Thankyou so much for your service and will definetely recommend for a great stay.

"Had a fantastic evening in the scenic rooftop lounge "

5
03/04/2018

We had such a good time up there and amazing creative cocktails and beautiful view! Very friendly staff and a very attentive Manager, who was taking care of our special requests. Thank you Mr Thilina and your guys... we will be back!

"Terrible food, wrong location."

3
29/03/2018

The room was fine it had a hairdryer and tea and coffee making facilities. There is a bar on the roof to look across Columbo. These are the good points. The situation of the hotel is in a poor part of the city, you can not go for a stroll or explore. The food was cold and unappetizing. The service in both bar and restaurant was very poor.

"Cold food and slow service"

3
26/03/2018

We had a one-night stopover after a long flight, before commencing a tour of Sri Lanka - and one night was more than enough. The hotel is on a busy road on the outskirts of Colombo, with nothing of interest within walking distance. The room was fine, with a comfortable bed and adequate space. We were at the back of the hotel, with pleasant views. The rooftop bar is a pleasant location, but the service is not great. The evening buffet was cold and tasteless. All in all, it could have been a lot better.

"Having good days in Sri Lanka"

4
24/03/2018

Best Western is lucky place to Chinese business trip. Having a good breakfast and comfortable environment. Ms Prabodha is nice receptionist in Best Western, Help me a lot at this trip. The Chinese restaurant is near this hotel. And you could go to the colombo zoo convenient.

"Average"

3
13/03/2018

The hotel has small yet clean rooms. But the service is very slow. I asked for the menu in the room and it took 40min to come with two reminders, we ordered for starters which came after 40 min, price rocket high. I ordered for main course and i waited near about an hour but no show. And I even slept of waiting for my food. Ultimately slept hungry. Thanks for the gentleman who came to our room apologizing for the delay. But we were in deep sleep as we were having our early morning flight.

"Great Rooftop Bar : Vu Resto Bar"

5
13/03/2018

This hotel is perfect for a get away with friends. The rooftop restaurant is lovely and have a lovely view. The manager there was very helpful,he helped us decide what to order. I think his name was Ranga. The overall view is amazing and service is on point! The happy hour is from 6pm to 7pm on weekdays and the drinks they offer are great. Keep it up!

"Nice service and friendly staffs "

5
04/03/2018

Nice place and great services.. special thanks to lashantha(barmen) and the restaurant staff and the management great food and great room and all the staff's .. And the location is beautiful .. I will come back to soon

"Good Service"

3
04/03/2018

Though i am little late to submit my review here on Trip Advisor... it was my business trip to Colombo and I choose this hotel... little far from the city you can say its an outskirts... but no problem for me i was having all my meetings nearby, Airport is far away approx 1 hour but its ok though hotel seemed to be big in pictures but it small... lobby is very small my office desk is bigger then reception but quick service this is what I was looking for they have a restaurant on lobby level small but good... breakfast food was wonderfull and tasty... i stayed there for 5 nights and menu was different all the days but they dont have lunch and dinner buffet dont know why so you have to order from room service they have a rooftop lounge its good and city view with good breeze... housekeeping staff is good and helpful... rooms and washrooms are small in size but for business trip its good with main road view... zero bathroom amenities no room slippers bathrobes etc etc... i think its because they are budget hotel... all over a good hotel far from the city main attraction good for solo or business travellers and ok food...

"Nice rooms; helpful staff; value for money"

4
03/03/2018

We were greeted warmly here by even the very first staff member we had an interaction with, who was the hotel guard. The room we were allotted was decently spacious, despite having an extra bed put in it and had a nice arrangement as well as nice interiors. The bathroom also, while not very large, had a nice feel to it. Therefore, I quite liked the room on the whole. The staff was very friendly and willing to accommodate special requests, to the extent possible. The location might not be the best, but isn't too bad either. On the whole, it might not have a fancy name to it but it provides for a nice and comfortable stay and is really good value for money too.

"Value for money stay"

4
01/03/2018

Small business hotel with small rooms but neat & clean & functional rooms. We were given room no. 508 and needed an extra bed. The room still had space after the additional bed. The light in the cupboard was dysfunctional. Very helpful and courteous staff from the doorman, receptionist, housekeeping & F&B staff. Overall good experience.

"Vu Resto Bar best place for a dinner outing if you want to Drink ;) "

5
27/02/2018

This hotel is on baseline and the view is amazing. Specially at about 6pm. In terms of the service. It was very prompt and the food did take some time to prepare but taste wise it was great. The TUK TUK is one of the favourites. Keep it up.

"Very Bad Experience - Over promised in advertising under deliver real life"

1
26/02/2018

me and 2 more friends wanted to visit them since they had advertised happy hrs. but when we went there n ordered the waiter didnt promote it and gave us the normal menu. once i inquired about the happy hr. he came back with a limited menu and wanted us to order from that. he wasted time going up n down since he had no clue about the happy hr and at last after wasting about 10 mnts of time. he came back and said sorry the happy hr is over ( Exactly the time was 6.57p.m.) that was the first time every we experienced it and was shocked to see how unprofessional they were .. we thought of going ahead with the order since we didnt have time to move to another. the cocktails didnt have enough alcohol. So next round we decided to order vodka with cranberry juice separately... OMG after waiting for about 10 or more mnts and complaining to the manager looking man. he brings us two glasses saying its vodka with cranberry. ... we were like OMG..... we didnt order a cocktail we ordered it separately since ur so called cocktail didnt have enough alcohol.... then he tells us sorry we are out of cranberry and that why we mixed it and bought. Excuse me.... how are we to try you whether u have added the amount we pay you when u mix it..... Im telling you its such a bad place and bad food as well... it cost us Rs.6000/- for their really bad service. Down waste your time and money

"A small business Hotel good for short stay"

3
07/02/2018

The Hotel photos looked great on the website and I chose this hotel purely because I had to make a short one night stay. The hotel reception lobby is quite small and I felt the price was a bit high for the kind of facilities this hotel offer. The room was spacious with adequate furnishing and modern décor. The shower had good pressure and no complaints on the room front at all. The restaurant offered good dinner menu and the food quality was excellent. The staff is quite helpful and polite. The break fast menu was quite disappointing with very limited options available.

"Rude front office who makes profit out of peanuts in the room"

1
04/02/2018

As we all know, once you check in, the front office either accompanies you, or explains what's chargeable and what's not. None of this happened. At first, we were impressed with the room as it was pretty cheap compared to other hotels and little did we know why exactly this was. We checked in at 2pm, and was having a nap when these people kept calling nonstop asking for a checkout time. Fast forward 1 hr, someone kept knocking on our door which we ignored. We wake up to find a big puddle of water from the AC that is dripping like mad. We politely called the front office once, they promised to send someone but no one did for 30mins. Then I called and demanded someone be sent over immediately as this was going out of control! Two guys show up with a vacuum and a mop. Wasted another 20 mins. Apparently this happens when the AC is set to low. Again, never informed. They didn't do a good job cleaning, and left a wet towel on the floor. To top it all, here comes the interesting part: there are 2 little peanut packets on the the tea/coffee maker tray. Not marked anything. And at the checkout, we're charged for those. When we question why it's not mentioned it is chargeable, their answer is “We should know”. Really people?? We have been to many places and no one has been cheap enough to make a profit out of a packet of peanuts!!!! Water leaks, nonstop disturbances, wet towels on the floor, but charge for the peanuts. This hotel is a joke. Steer clear from cheapos like this. Attached picture is of the guy who came to suck out the water from the ceiling. Yes. It really did happen.

"Excellent service "

5
04/02/2018

I had the best experience and service at the roof top bar. The bartender was Rusiru and the chef was Tharanga. Rusiru was very attentive to my each and every request and the chef prepared a wonderful meal. I highly recommend coming here if you want to spend an evening with great service and food.

"Bug infested rooms"

1
31/01/2018

Low quality for a best western really disappointed in condition of their rooms. Bug infested rooms which smelt of bug spray. Stayed on night and left even though booked 3 days. Couldn't get a refund or invoice either when checking out.

"Decent"

4
25/01/2018

We booked this first night on our way to take our flight to Sri Lanka. Hotel is on a main street (taxi almost missed as entrance is litterally on the street). Service was good and room quiet (only 6-8 rooms per floor) and reception arranged a Colombo tour by tuk tuk (meter). No cafes around though so we had breakfast at hotel with western/local food (hot/cold) including some green detox spicy drink.

"I had an excellent stay"

5
05/01/2018

I enjoyed my stay at Best Western Elyon Colombo. It was a last minute decision to escape for New Year's Eve which I didn't regret :-) Check-in/check-out process was quick and smooth, staff is friendly and attentive. Room was very comfortable and clean, nice bathroom, tea/coffee making facilities, safe. Everything one needs for a comfortable stay. Breakfast was also decent, with Sri Lankan and Western options. Everything was fresh. The location of the hotel is not the most exciting in Colombo:-) But an easy Uber drive anywhere in Colombo makes up for it. My minor disappointment was a New Year Eve Buffet though. The food was average, and it was poor in terms of quantity and selection. Really, if you go into the trouble of doing the buffet - it should be of a better quality, especially for NY. I would just offer people a free drink, invite musicians and let guests order from the menu. Though the restaurant on the roof has great views and staff/service was friendly. Would highly recommend Best Western Elyon:-)

"Great view from the roof top"

4
27/12/2017

Though not well known its a nice little cosy hotel in the close proximity to col. The rooftop bar and the staff are amazing hats off to them.They are very supportive and accommodative. Clean and neat budget place

"NICE HOTEL"

4
23/12/2017

The hotel is a business hotel with a small rooms, but very clean and neat. Hotel is on the busy highway to the airport. The staff are very good they guided us for our city tour. The check in experience was not good, This is my first experience anywhere in the world that some one would be trying to make money for giving the room earlier than the check-in time. otherwise it is a good hotel. Nice bed. There is a nice Indian food joint close by opposite the Lanka hospital

"Ideal hotel if you are going to Lanka Hospital"

4
22/12/2017

An ideal hotel for you to stay if you are going to Lanka Hospital, It is very near to Lanka Hospital,about three minutes drive. They serve very good food in the restaurants, and very good continental breakfast. Staff are very friendly and welcoming especially the lady named Mandy.Their rooms are good.

"Great for a stopover. Facilities are good. Not for those looking for things to do at the hotel."

3
20/12/2017

The resto lounge Vu at the rooftop is quite an amazing place. Although slightly pricey, it offers a good selection of cocktails and finger food - made it just right to finish off our last evening in Sri Lanka. The bed was really comfortable, although the king room meant two single beds were put together, leaving an uncomfortable ditch in the center which made it a challenge for us to sleep. However we were quite tired and had to leave early in the morning so didn't pay so much attention to that. Bathroom was clean but slightly claustrophobic.

"Good Hotel to Stay - BW Elyon"

4
14/12/2017

This hotel is located approximately 35 Kms from the Airport, the major land mark is that this property is very close to the Lanka Hospital. We did reach this hotel without taking the expressway as we landed very early in the morning and reached the hotel. We had to wait in the lobby for quite sometime as we landed before our check in time, couple of people in the front desk are very friendly. Just a small nasty experience with one of the ONLY lady at the front desk regarding our check, apart from this very friendly staff. The check in process was very smooth. We had picked up a Twin bedded room and was allotted a room in the fifty floor with a city view, very comfortable room containing a mini bar as well. Beds were very comfortable, wash rooms are a bit cramped, but was very clean. Over all a highly recommended property to stay either with family / when on a business trip.

"Tour"

1
13/12/2017

Service not good charging the room Beverages without using it While complaining over charges they are arrogant only interested to collect amount Room service towels not changed soaps Drinking water not sufficient

"Overnight stay and enjoying rooftop restaurant "

3
02/12/2017

Good place for dinner in rooftop restaurant on a good weather conditions. Nice view side and good food with bit expensive price. Most of tourist over night stay in the place, no idea about rooms and other services

"Business trip Colombo -Bad service"

2
02/12/2017

We stayed in the Hotel when we went to Business trip.House keeping do not change the bed spreads.They don't keep provide proper soap in Bathroom.On Some days they never used to keep the water bottles too. Indian breakfast is bad to have here.Over all quality of Service is too poor..

"Recently built and good value for money but a bit out of the city"

4
28/11/2017

location wise is it a bit far from the main city centre but has good value. one of the few budget hotels with a gym for those who need their bit of workouts on the go. has a good rooftop bar with western food and beers.

"Comfortable, Clean & Well located"

3
26/11/2017

Linen and Towels need to be completely changed over. I suspect they are the same lot that they started off with when they first opened 4 years ago. The staff are very nice. Could do with more hands on training though. Very willing to help though.

"Business Trip to Colombo"

4
22/11/2017

This is my favourite place to stay while at Colombo. When one repeats one's stay at the same hotel time and again, this in itself is a compliment to the hotel. The rooms and bathrooms are well appointed. You would hardly go wrong, if you choose this one.

"Excellent customer service"

5
13/11/2017

Great service. Warm and friendly staff. Amazing view of colombo city from the roof top bar. Great deals for alcholic beverages ( vodka/ gin / whiskey) Breakfast was basic but good for the price you pay. Rooms are very clean

Indusha N, E-Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Sir/Madam, Greetings from Best Western Elyon Colombo ! Thank you for taking the time to leave a review on your recent stay with us on TripAdvisor, We are indeed delighted to note your experiences with us were very positive and your time with us memorable.thank you for the kind comments on our friendly staff, service and room cleanliness.We look forward to your return visit and opportunity to welcome you back. Thank you

"Hopewell, va"

4
10/11/2017

Clean hotel, nice room, friendly staff. Location very convenient to my points of interest.lots of restaurants are located very near to this particular hotel and some are within walking distance, if so desired.

Indusha N, E-Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Sir/Madam, Greetings from Best Western Elyon Colombo ! Thank you for taking the time to leave a review on your recent stay with us on TripAdvisor, Thank you for the kind words on hotel and room cleanliness, friendly staff. We look forward to your return visit and opportunity to welcome you back. Thank you

"Excellent Service & Favolities"

5
04/11/2017

Stayed two nights at this amazing property. Chathura took the reservation with a great deal of courtesy, and Prabodha was super efficient in checking me in. Mandy was an exceptionally friendly Guest Relations point person; and, as someone who travels frequently, I truly was very happy with the great service these folks offered. They actually put some 5-Star hotel properties in Colombo to shame when it comes to hospitality. The VU rooftop bar is a great chilled out place; while the rooms are amazingly star-class when it comes to facilities and amenities: the beds are super comfy; the WiFi is really fast; the toilet, which can be a dealbreaker for me, is so clean you can sleep in the darn thing; the room service is super friendly and very fast; the breakfast buffet more that enough in terms of food-spread; and, very very peaceful and quiet. Please please maintain these great standards. I look forward to visiting this great property again. Best of luck Best Western Elyon!

"Great hotel "

5
04/11/2017

I stayed here for 4 nights and the experience was awesome. Staff are extremely couteuos and friendly. Especially Ranga and Aravinda who was welcoming and accommodating with a fantastic smile. Rooms are very clean and nice. Breakfast buffet was simple and sifficiant for the price you pay. Food and drinks at the roof top was phenomenal.

"Clean hotel"

4
01/11/2017

Lobby is small. Check in was fast. Staff are so helpful. Room is small but clean. Location is little far form city center. Check out process didn't take long time. Airport taxi is little expensive ( about RS 6000)

"Pleasant Experience"

4
31/10/2017

It was a great experience. Very courteous, friendly, prompt and knowledgeable staffs. The room was cozy and good enough for one person and for the business trip. The range of food should be bigger though the quality was good. They should deploy more staffs for check in and check out duties. The rooftop bar is also wonderful, open till 2 AM where others close early. Overall good experience.

"Overall excellent because of excellent service by the staff, who were very warm, helpful and friendly!"

4
30/10/2017

The strength of this hotel was the staff, who are extremely nice and helpful! The Hotel was very clean and ran very well. The only negative is that it is in a relatively isolated area away from the main downtown area.

"Simple done well"

5
30/10/2017

Friendly hotel staff, good wifi & everything you need in terms of facilities and services. The desk is open 24 hours, nice rooftop area, gym & clean rooms with a safe & minibar. Rooms get serviced daily and porters are also very helpful. The hotel is about 10-15 minutes to the city. The only downfall I found was that on their room service menu there were mainly western food options. Coming from Australia, I was expecting some Sri Lankan options. Apart from that, I highly recommend this place!

"Perfect getaway"

5
26/10/2017

If one is looking for a quick getaway from day to day life this is the ideal hotel to stay. With all modern facilities and very clean rooms they will offer a luxurious experience within the Colombo city itself, even though you feel like you have flown far away. They have ample parking as well. Food is very tasty and you can expect a warm, friendly room service. I would like to highlight for the price we paid the room was above expectation with its clean and cozy feeling. If you are lazy to drive away from Colombo yet looking for a quick getaway from your busy life this is the best recommendation.

Indusha N, E-Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Chathuranga, Greetings from Best Western Elyon Colombo ! Thank you for taking the time to leave a review on your recent stay with us on TripAdvisor, We are indeed delighted to note your experiences with us were very positive and your time with us memorable. We are happy to read that overall you were most contended with us and found it to be a comfortable stay. Thank you for the kind comments on Modern facilities, clean rooms and friendly staffs.we look forward to your return visit and the opportunity to welcome you back. Thank you

"Nice Stay At Colombo"

5
23/10/2017

This is my first time at Colombo and we stay on this hotel for 2 nights.The rooms are clean and the staff are nice especially Prabhoda at the reception.They allowed early check in and late check out without any extra cost.Very easy to reach places even the hotel little far from city and very quite place. We are so happy and sure we coming back here. I can recommend this hotel to our friends. Joshy Olakkengil,Dubai

Indusha N, E-Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Joshy, Greetings from Best Western Elyon Colombo ! Thank you for taking the time to leave a review on your recent stay with us on TripAdvisor, We are indeed delighted to note your experiences with us were very positive and your time with us memorable. thank you for the kind comments on room cleanliness and friendly staffs.We have passed your compliments to our staff Prabhoda. we look forward to your return visit and the opportunity to welcome you back. Thank you

"Simple and comfortable"

4
19/10/2017

It is a simple hotel with a comfortable bed and a hot shower. Only complaint was that for two days in a row the hot dishes in the breakfast was cold. After that I didn't eat breakfast as I got fed up with it. Bar upstairs has some great food.

Indusha N, E-Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Sir/Madam, Greetings from Best Western Elyon Colombo ! Thank you for taking the time to leave a review on your recent stay with us on TripAdvisor, Thank you for the kind words on comfortable bed and great food in Rooftop bar. we are apologize for the inconvenience you have faced during your stay with us,we have taken this into consideration.We look forward to your return visit and the opportunity to welcome you back. Thank you

"Stay on Business travel"

5
16/10/2017

The stay was excellent ,specially for Business traveller , a good work place, silent ambience , cosy bed , and excellent kitchen .the staff were very courteous .there were good collection in the minibar

Indusha N, E-Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Sir/Madam, Greetings from Best Western Elyon Colombo ! Thank you for taking the time to leave a review on your recent stay with us on TripAdvisor, We are indeed delighted to note your experiences with us were very positive and your time with us memorable. We are happy to read that overall you were quite satisfied with your stay and found it to be a good experience. Thank you for the positive comments on cosy bed and friendly staff. We look forward to your return visit and the opportunity to welcome you back. Thank you

"Needs help"

1
04/10/2017

Fridge , microwave didn't work. Room needs redoing very drab. Noisy from both trains and highways on two sides. Must say staff was friendly and helpful. Morning breakfast was the usual which is average

"Nice business hotel"

5
04/10/2017

This was our first hotel on our tour to Srilanka. An amazing hotel with good service and nice rooms. Breakfast was good. Staff was very friendly. Hotel is located on the main road and has a super market at a walking distance.

Indusha N, E Commerce Executive at Best Western Elyon Colombo, responded to this review
Dear Sir/Madam, Greetings from Best Western Elyon Colombo ! Thank you for your candid review on your recent stay with us, we consistently strive for excellence and we are well known for our attentive and friendly staff who provide the best of service for our guests, Thank you for the kind comments on rooms and good breakfast. we look forward to your return visit and opportunity to welcome you back. Thank you

"Disappointing"

3
25/09/2017

This was our first hotel on our tour of Sri Lanka. The rooms were small and the ensuite was tiny. There was a small step into the ensuite which was very easy to trip over. The rooftop bar was very pleasant but drinks were overpriced. The breakfast was average.

PresanthaJayamaha, Owner at Best Western Elyon Colombo, responded to this review
Dear Janet, Greetings from Best Western Elyon Colombo ! First and foremost, thank you very much for you kind words on the rooftop bar, but saddened to hear that you found out that out drinks were overpriced given our volume and portion sizes which are higher than the usual volume. We are quite known for our room quality given the star grade that we have been classified as if you skim through the other reviews, and we always maintain the quality and standards of the rooms (Clean, ultra-comfortable, Modern interior, inclusive of all amenities). We look forward to your next visit. Thanks again for choosing us. Thank you

"Good Service! "

5
15/09/2017

An amazing hotel with good service. The breakfast was good but can get better. The gym is lovely as it is overviewing a good view. The Vu Roof top bar has some interesting Cocktails and the food is great!

PresanthaJayamaha, Owner at Best Western Elyon Colombo, responded to this review
Dear Sir/Madam, Greetings from Best Western Elyon Colombo ! Thank you for taking the time to leave a review on your recent stay with us on TripAdvisor, We are indeed delighted to note your experiences with us were very positive and your time with us memorable. We are happy to read that overall you were most contended with us and found it to be an awesome stay. Thank you for the kind comments on breakfast, gym and its view, rooftop bar finally about our foods. Thank you

"Nice Place and Great service"

5
08/09/2017

Great service and nice rooms , Thank you for Mr.Nishantha (Staff) is very friendly and good make up rooms , For breakfast is buffet , Hotel near supermarket (Kelly Super) about 5km. and good location , be comfortable

PresanthaJayamaha, Owner at Best Western Elyon Colombo, responded to this review
Dear Sir/Madam, Greetings from Best Western Elyon Colombo ! Thank you for taking the time to leave a review on your recent stay with us on TripAdvisor, We are indeed delighted to note your experiences with us were very positive and your time with us memorable. We are delighted to read that you have found nice rooms and service. we have passed our compliments to our staff member Nishantha who is friendly and made the room on time. We look forward to your return visit and the opportunity to welcome you back. Thank you

"Great Service"

5
07/09/2017

The staff in this hotel make it all very special and welcoming. Great advice and tips for Colombo, wonderfully welcoming dispositions. Very helpful staff, especially Malith Malshan from engineering who helped me get connected in no time. He was able to sort out the phone, the TV and did so with professionalism.

PresanthaJayamaha, Owner at Best Western Elyon Colombo, responded to this review
Dear Amni, Greetings from Best Western Elyon Colombo ! Thank you for taking the time to leave a review on your recent stay with us on TripAdvisor, We are delighted to read that you had found that the staff are very helpful and make your stay special. We have passed the compliments to our staff members Malith and Malshan who helped to sort out the technical issues. we look forward to your return visit and the opportunity to welcome you back. Thank you

"Thank you"

5
07/09/2017

Greetings to you all, This hotel is an awesome place to spend quality time with family.Staffs is very friendly and understand our needs.A special thanks goes to Chamika the waiter his so nice and very helpful and nishanta the room boy he ensure that our room is always properly clean. Thumbs up to you all you were so nice..will surely come back again next year. Will miss you guys..keep up the good work!! With thanks and regards Claudette Freminot and family.

PresanthaJayamaha, Owner at Best Western Elyon Colombo, responded to this review
Dear Claudette, Greetings from Best Western Elyon Colombo ! Thank you for taking the time to leave a review on your recent stay with us on TripAdvisor, We are indeed delighted to note your experiences with us were very positive and your time with us memorable. Thank you so much for the comments on the room cleanliness and friendly staff. we have passed the compliments to our staff members Chamika and Nishantha who made your stay comfortable and understand your needs. We look forward to your return visit and the opportunity to welcome you back. Thank you

"Good place to stay"

5
02/09/2017

This is the best place in Colombo to stay for any reason and nice rooms, staff is very friendly and good location it is situated. Nushan is in the front he helped me to enjoy my stay and he care of us. He helped me to find the best places to visit in colombo. Good hotel.

"Staff is helpfull and the room is clean"

5
02/09/2017

The room is comfortable, new and clean. The housekeeper, Mr. Nishantha, is friendly and very nice. There is a supermarket (Keells Super) nearby can walk in 5 minutes. Buffet breakfast is tasty. Rooftop bar

"Good friendly hotel"

5
29/08/2017

Stayed here for two nights. On my arrival, the staff welcomed me with a wide smile. I think she was called Mandeera, and very quickly as I'm about 10 minutes my room was made ready. They have a super rooftop bar. Rooms were clean and cozy.

"Excellent service "

5
29/08/2017

Very pleased with best western colombo service , would like to recommend to everyone .. loved biryani and lemon juice from rooftop resto, awesome stay , would like to stay again as well . Great location as well

"Nice Stay"

4
24/08/2017

I stayed for two nights in this hotel. Breakfast buffet is not much good and same things everyday. Customer service is excellent. Room quality and Sleep quality is average... I would like to give my special thanks to Mandeera and the team. You all guys doing a great job. Please do it for each and every guests as well (Y)

"Nice hotel"

4
23/08/2017

New hotel with modern facilities. Centrally located, not far from main tourist attractions in Colombo. Customer service was really good, very friendly staff. Double check your reservation. If you book with hotelbeds or any site related to hotelbeds you could have issues with your booking. You might have to contact few times to confirm everything. It could even turn in to a blame game, hotel reservations manager complaining about hotelbeds and hotelbeds complaining about the hotel. There's a really nice roof top bar. Really good buffet breakfast in the morning. Menu is little over priced, also not the best quality. Tours from the hotel can be expensive, better to book from outside. Even from outside be careful, in Sri Lanka if they find out you're from a foreign country they try to charge you more. Overall very satisfied with my stay, recommended for short stay.

"Business"

5
19/08/2017

This is a good..... hotel and it's easy for the business and helpful staff and good location...... Nushan... in front office he is the best person if you are going there you can contact him for the coorect details.....

PresanthaJayamaha, Owner at Best Western Elyon Colombo, responded to this review
Dear Soman, Greetings from Best Western Elyon Colombo ! Thank you for taking the time to leave a review on your recent stay with us on TripAdvisor,We are indeed delighted to note your experiences with us were very positive and your time with us memorable. Glad to see that you are happy with our staff services hope you had a great time looking forward to see you again in the future. Thank you

"The hotel best western is the best place to be"

5
16/08/2017

The hotel was excellent,the staffs were friendly and approachable.My family and i felt at home.The food was very good.The hotel was clean and tidy.The food and beverage was at an affordable price.Security was very good.The welcoming drink was a plus.Big up all the hotel staffs.

PresanthaJayamaha, Owner at Best Western Elyon Colombo, responded to this review
Dear Valued Guest, Greetings from Best Western Elyon Colombo ! Hope you are fully satisfied with our hotel.we are so glad to here such a great review from you sir thank you so much looking forward to welcome you back to our hotel and treat you well with our best service. Thank you

"Very good business hotel with excellent hospitality."

5
16/08/2017

Excellent hospitality especially from the front desk staffs. The whole staffs were very helpful & friendly. The room was very good & since you do not have high rise nearby hence you have a superb view of the city from the top. The complete hotel is a non smoking hotel (except for roof top restaurant) making very good for family stays too.

PresanthaJayamaha, Owner at Best Western Elyon Colombo, responded to this review
Dear Vijay, Greetings from Best Western Elyon Colombo ! Thank you for your review about our hotel sir we are very happy to see that you have satisfied with our food and services hope to improve our services more to give you more enjoyable and happy time hope to see you again. Thank you

"Amazing staff"

5
15/08/2017

Room is spacious, clean and has everything you need- towels shampoo and shower gel. The bathroom is lovely; awesome shower, very powerful especially thankful for this after a very long travel. The bed is so incredibly comfy , sheets super soft - very impressed. The beds were so comfy that we slept in and were late for breakfast. But, the staff were really welcoming and cooked breakfast for just the two of us. Brilliant, friendly service giving us advice for the rest of our stay in Sri Lanka. Great start to a holiday!!!

"Average stay"

3
12/08/2017

Rooms were clean and well maintained as the hotel is fairly new. Food was over priced and a massive let down. Ordered a biriyani and Nasi. Both lacked any flavor and were completely bland and taste less

"Rakesh Kumar"

4
11/08/2017

All is well in your hotel, I mean rooms, cleanliness, service, and staff. However there is a need to improve food quality and more options in terms of offering different cousins. Indian cuisine is missing.

"Great Place to stay"

5
09/08/2017

We enjoyed our Stay at Best Western Elyon a lot. It was a good place to stay and rest after our incoming flight. The staff were helpful and nice, the rooms comfortable and clean. The AC worked perfectly. The Hotel is a little far from the Sights and trainstation, and the streets to get there pretty congested. The rooftop bar was a nice place to chill out :-)

"Worth the money spent"

5
08/08/2017

Stayed for 6nights. A very well maintained clean hotel. The staff is organised and helpful. Good English Breakfast. Veg food also served in the breakfast. Nice rooftop restaurant. Definitely recommended hotel for all types.. couples, business, leisure

"Very Good!"

5
06/08/2017

Fantastic hotel. The room are good as well. over all service is very nice. Manse era is very help and kind. Chamika at the restaurant was good. Thank you and all the best. until next time. Good Luck!....

"Amazing Hotel! Enjoy it very [email protected]"

5
06/08/2017

I loved my stay here at Best Western. Just like my previous stays at Best Western in the US. The food was not up-to mark but the staff was amazing! Brilliant hospitality. Special thanks go the Front Office Team, as they knew soo much knowledge about the area. Differently recommended !!!!!!!!

"Business"

4
05/08/2017

Good hotel and Staff is very friendly and specially Nushan at the front desk he support me very much thank you.. I recommend this hotel to the business people. Once again will stay in this hotel...................................................

"Best Weston Eylon Colombo Sri Lanka – Quite Good Overall"

4
02/08/2017

We checked into this hotel on the 10th July 2017, after travelling from an Airport Hotel to stay for one night as we travelling down to Bentota the next day. The main road through Colombo getting to the hotel was a nightmare, and I was glad to pull into their underground car park. The check-in was fine, after some misunderstanding about my Debit Card being rejected as they tried to take the money in dollars. Having sorted that out and finishing our complementary drink, we were shown by two porters to our room on the fourth floor at the front of the hotel. The room was fine with a separate shower room and a large comfortable king size bed. The location is a little out of the centre of Colombo in district 6, but we got a Tuk Tuk to the central shopping area, which they arranged for us, so that was fine. Colombo was a little too busy and quite dirty, so we ended up back at the roof bar at the hotel, where they were playing fairly upbeat disco music, to my wife's liking. As my wife like wine, we asked what the cost is of a bottle, when they said £40, we said we would stick to the beer. The bar staff were very chatty, and we went back to the room and watched the TV for a while, which did have quite a few channels in English. We didn't go for the breakfast at 10 dollars each, and checked out about 11am to continue our road trip of Sri Lanka. To sum up, this hotel is clean, friendly, well positioned, reasonably priced and elegant, so I would recommend it for a short stop in Colombo. Mark & Michaela

"great hotel"

5
30/07/2017

comfortable stay.... "VU RESTO-BAR" nice bar on top floor of the building... one of the best hotel I ever stayed.. good service... grea hotel..... should visit again..... very much thanks to mandheera.. you are very kind

"Business Trip to Colombo"

4
27/07/2017

I have patronised sort of this hotel for past four visits to Colombo. I like the ambience of the room. The wash rooms are clean and neat with modern fittings. The buffet breakfast does not have many options, and the quality is also not great but it' meets the basic needs. The best part of the hotel is its courteous, ever smiling staff at all levels.. This makes your trip pleasurable. I will come back!

"Value for Money and comfortable stay"

5
08/07/2017

My stay in this hotel was for approx 15 days. To start with Hotel staff, I will say they are very professional and at the same time very friendly also which makes your stay easy and comfortable. Breakfast is good and you can have variety of food options. VU RESTO-BAR on roof top is a good option to spend time in evening. Rooms are clean and almost have all amenities that you need for your stay. For me, overall good stay.

"My stay from 22nd June - 01st July - Mrs Barbara McGregor"

5
07/07/2017

Great service - very friendly staff - a special mention goes to Mandira and Indika. You guys made me feel so welcome and at home. Hotel very clean and rooms also very clean. Just need a little upgrade in the Tv service in the rooms - maybe more channels. Breakfast was good but could do with a little more variety. Dinner In the main restaurant was excellent and the food was amazing. Thank you for a wonderful stay. Thanks to Mr Jayasiri. Will be back again

"MODERN BUSINESS HOTEL."

4
06/07/2017

The hotel is in quiet part of the town. The staff-Mr.Sulochana and others are quite friendly Hotel wi fi is good.Hotel lobby is very small, but one can have meetings on roof top-which is having excellent views.For a business visit the hotel is quite good with excellent rooms.

"Comfortable stay"

4
02/07/2017

Stayed in the hotel for 3 nights. It's a small cosy hotel but very clean and modern. Staff are very friendly and helpful especially Mr. Nushan at the front desk who is always smiling. The bed and pillows are comfortable that I slept almost the instant my head hit the pillow. I wished the hotel provided bathroom amenities such as toothbrush, toothpaste and comb etc. Unfortunately, the location is not shopping-friendly. But getting a taxi ride or a tuk-tuk is not difficult. The staff at the bar on 8th Floor could be better trained. They didn't ask about the discount voucher that guests are entitled to when we ordered our drinks. This resulted in complications during payment. Also, my friend's burger was burnt and some parts were inedible. But all round, it was a comfortable and secure place to stay. Recommended.

"Comfortable and Excellent"

5
28/06/2017

This hotel was definitely one of the best we have stayed over. The dynamic staff service was impeccable. Hospitality provided is out of this world. Can't wait to go back! Thoroughly recommended. Superb location for any places near Colombo.

"Amazing Stay !!!"

5
26/06/2017

I received a warm welcome from the Front Office staff and the check in and checkout process was so quick and gentle. Rooftop Bar (VU) is an amazing place to chill in the evening. I hope you will build a swimming pool also I specially have to mention the lady, Ms. Mandeera she helped me a lot to make my stay memorable. Thank you very much Breakfast have no good spread. limited items Clean hotel

"Great stay!!"

5
14/06/2017

This hotel is supet awesome. I was a late arrival, about midnight, but Nashun (sorry if i misspelled your name) took good care of me. He made sure i got all the information i needed. And when i was having trouble with the wifi, he problem solved it for me quickly. The room itself is really nice. The bed was comfortable, there are aminities in the room. It is also spacious. I definitely recommend this to anyone! Thank you for a great stay!

"A comfortable stay"

4
11/06/2017

Whilst coming to Sri Lanka for a funeral isn't the greatest experience, the people here really looked after us. The rooms themselves were spacious and comfortable. The breakfast buffet, while small, was very tasty. We'll stay here again.

"Stay Best Western"

3
05/06/2017

The hotel was good my second stay but room this time was really a disappointment with the space provided, rest other things are ok with limited in house dinning facility. The hotel is located in a good location on the road connecting to other parts of the city.

"Comfortable stay at Nice Location"

4
04/06/2017

What do you need in a foreign land? A Nice hotel and good food. Best Western Elyon clicks on both the parameters. Staff at the front office and at the restaurant is very pleasing and make you feel at ease. Rooms are big, well appointed and comfortable, however I would have liked daily replenishment of toiletries. Breakfast served in the restaurant was good, I specially liked the Dhal Curry and variety of breads on offer

"Affordable stay in Colombo"

3
28/05/2017

1. Rooms are clean 2. Good food 3. Affordable 4. Suitable for family & business travellers as well 5. Rooftop restaurant / bar was good. 6. Music was great at the rooftop bar 5. Would be great if the staff is more helpful. The receptionist was quite rude to my queries when I tried to extend my stay in the hotel.

"Ambient hotel in Colombo city"

4
24/05/2017

We stayed in Best Western for three nights and the stay was pleasant. The rooms were adequate for me and my family of two children. The concierge was friendly and helpful. However, the staff at kitchen and pantry were a tad slow in serving meals specifically lunch.

"Good location for sights"

4
17/05/2017

Part of a family and friends group. Stayed 3 nights before moving on for a family wedding.nice hotel . Roof top bar is great and same for food but service slow. The staff really got in a muddle with our food orders when several ordered one after the other. if you are in Colombo you can use 141 then 103 bus to get to the city if you don't want to use a tuktuk - get off at railway station for market and other attractions can be walked to from there. If you are there to sight see I recommend Tuk Tuk safari gala tour. 6 hours of fun food drink and sightseeing. Pick up and drop off at hotel

"An oasis of good food, superb views & dining !"

4
05/05/2017

From making the reservation with Mr. Jayasiri and arriving for our group dinner, the process was swift and smooth. The experience was quite pleasant as we managed to get in line with the restaurant's happy hour (which was from 5 - 7pm) in the evening. The drink & menu pricing was quite reasonable but subject to 29% taxes. However the food, the ambiance & the view was well worth the money as everything was of high quality. I ordered a Bellini -a cocktail with sparkling wine & peach juice (highly recommended !!!). We had a young waiter to serve us who was a bit lost & a trainee, but overall he was quite attentive and seemed to seek his Manager's assistance when serving us food. The meals were quite tasty as well - well prepared, presented & of good quality. I'd just suggest that it might be helpful to place the salt & pepper shakers on the table & to make sure that the tables are well set up (to avoid any rickety shaking whilst guests are eating). Our table had a good view of the skyline and the Colombo city, we had a nice breeze while dining and the table & chairs were quite comfortable. Service sometimes once again proved to be a bit slow because we had to always hail the F&B staff in order to ask for additional things like water, more drinks & food etc, thank you. All facilities were good & Mr. Jayasiri & his colleague did make sure that we were well taken cared of eventually. I would therefore highly recommend the Resto Bar to everyone else & would definitely return to re-dine once again. A big thank you!

"A nice Clean Hotel for a short stay in colombo"

4
04/05/2017

The best Western Elyon Colombo is a very good hotel for business travelers, it is a clean hotel with small but enough space for rooms, toilets are clean as well. The only gap would be the service speed in the hotel, I would advise the management to figure how they can speed this since it took me about half an hour to do the checkout since there was a mistake in the receipt they gave to me. Otherwise and overall this hotel is very good even if the prices at the roof top Bar is little high.

"Ideal place for a family dinner"

5
26/04/2017

This place is conveniently located in Colombo and excellent place for a dinner Parking available.welltrained staff and really nice food. Excellent customer care. Fast delivery. Prices are very reasonable. Recommend for group party or office party

"Simply pathetic - especially the restaurant"

1
12/04/2017

I am forced to give a rating of 1 for this property for the lack of a rating of 0. My reasons are as follows - a. Value for Money for this property is negative - while you would easily get a hotel like a cinnamon grand for 1.2 - 1.25 times the price; this one didnt event have 20% of facilities that any other hotel will have b. Very crampy rooms, no view, all basics in place but you can almost hear the noise when the top floor is thumping c. We went to the restaurant. I ordered fish which should be an easy make given that its an island - however my food arrives later than chicken and veg pasta (ordered by my friends) and the fish is hard and dry. When i refuse to eat it and on my insistence they call the chef - who seems to be in another world altogether and smiles at me while i am complaining. No pains taken to rectify d. We were on a company booked package. I had an orange juice along with my 'above' dinner and that was the only nutrition that i had. Having said that while the company had provided clear instructions, that dinner was on them, these guys conveniently forgot to note if any non - alcoholic drinks were also on them - and charged me for the same. Worse - they argued with me for 15 min while i was leaving for flight at 3 AM e. Worst location - there is nothing outside f. The only edible food in entire hotel is ceasar salad and french fries totally disappointing

"Disappointing"

3
11/04/2017

We stayed here for the first night of a tour. The hotel is too far out to see anything of Colombo. The rooms were good and comfortable. My rating is based on the poor evening buffet. This was an undercooked and booting selection with no local food available. Don't really know why as there was at breakfast.. no view from the rooms as this hotel is in the business areal

"Nice convenient, clean hotel"

5
06/04/2017

Very nice hotel about 600Rps Tuktuk ride from the centre of town Quite a small room but clean and comfortable. Excellent rooftop bar/bistro with a view to downtown. Good free wifi. Helpful staff and good food.

"Poor Location"

3
03/04/2017

The hotel is nice for a stop-over whilst in Colombo. The rooms are generously sized, modern and clean. The main down-side is that the hotel is not really located next to anything! It's a long drive from the airport or Colombo Fort Rail Station, you'll need to find transport getting to/from here.

"Good relaxing stay"

4
20/03/2017

The best western is a comfortable boutique hotel. Staff are friendly and eager to help. Rooms are comfortable, modern, with a good wifi connection and shower features. The hotel offers a taxi and tour service of sri lanka. I spent alot of time touring around with my taxi driver Winston who is great to talk to, knowledgeable of the areas, and clearly enjoys the job he does... my advice is ask for him if wanting an island tour. The front of hotel seems to be run by young adults who can be a bit lackadaisical when interacting with customers who are in need of information or help. I myself requested a wake up call at 2am which I never got but luckily enough was too worried this may happen to sleep. Another issue is that they tend to walk away from you very quickly after asking their help on something then get a bit huffed when you call them back. The food is ok. Not spectacular, but not bad either.

"Worst staff and very very rude"

1
25/11/2016

I visited best western colombo for a business stay I stayed like 12 days but at the time of checking out they put smoking charges and won't listen ...I have cleared bills every 2nd day and never they mentioned something like this .. knowing I was late for the flight they started acting rude and won't let me leave the premises.. would definitely file a lawsuit regarding the same . 2 people who had this masterplan without any proof is Chinthaka [--] executive chef and Arosh taking care of the reception. Look at their shameless faces while they did something like this. I had to pay else I would have lost my flight but never stay in this hotel everr

"A very good hotel"

5
24/11/2016

with a spacious room with all necessary amenities, the hotel provided us with an exceptional stay. Friendly service who provide a courteous service. The food was very tasty. Thank you for a wonderful stay! Keep it up...

"Short Business Trip to Colombo"

4
21/11/2016

It was my third visit to this hotel. When a regular business traveler like me patronises a hotel, the reason for doing so is pretty obvious. Well appointed rooms with modern bathrooms, fairly well spread options in breakfast and more than anything else - the service, and all these at affordable tariff make this hotel an automatic choice, at least for me. I will continue to stay at this hotel during all my future trips to Colombo.

"My Journey in Colombo"

5
20/11/2016

Its a good hotel, very good cleaning and they give complimentary, friendly roomboy. Not far from the airport and good food. Well service and friendly. They have rooftop restaurants with live music,good food and good view

"Friendly helpful staff."

5
15/11/2016

Staff friendly hotel very clean and tidy. Rumesh and Tharindu very helpful and accomodating. Everyone had friendly and smiling faces all the time. Room was always clean and tidy. Will recommend the hotel again for travel friends and colleagues in Australia.

"Average hotel"

1
14/11/2016

The hotel was average and all rooms are non smoking there is no windows in the room which i think its very dangerous in case of a fire or emergency, the hotel staff was not very professional, on checkin they did not even greet us and the manager in charge was very rude when we asked for a second key he said only one key per room, since it was two of us we requested for one more key and later reception staff sent it to the room.The bar on the terrace was nice but the food options are very limited. On check in and check out nobody offered assistance with direction and did not help with our luggage. Seems like nobody there cared if we come or go.

"250 US dollars fine for smoking"

3
10/11/2016

Not a suitable hotel for smokers.Breakfast is sumptuous and well laid out. Airconditioning tends to play prank. We tried to change setting from 22 degree C to 24 but even the hotel maintenance man could not sort out the problem.Next night it got stuck on 25 degree and would not budge.Overall it is a good and convenient location.

Roshan A, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Shinde51, Thank you for taking the time to leave a review on TripAdvisor on your recent stay, We are happy to read that overall you were most contended with us and found it to be a comfortable stay. However, we apologize for the slight inconvenience that was caused and I take this opportunity to inform you that we welcome all our guests and that you could always step out from the hotel premises or enjoy one of the best scenic views of Colombo city whilst you indulge yourself in your favorite tobacco variety at the VU-Restobar, which is an open air outlet situated at our rooftop. The entire team look forward to welcome you back to us in the not so distant future, With best regards, Roshan R Adhihetty,

"Short stay 5 nights with my mum n friend on a medical visit"

5
06/11/2016

The staff are very helpful. They cannot do enough for u. Very cheerful and proffesional. Rooms very clean. Room sevice very good. Food outstanding. The staff will help you with whatever it is you are looking for and direct you in the right direction.

"Nice little hotel, friendly staff, value for money "

4
01/11/2016

We enjoyed an 8 nights stay at this Best Western Hotel and must say "you get what you pay for": A small, mostly quiet (we couldn't hear any road noise at any time) hotel with very, very friendly and helpful staff! The bathroom was a bit small, but clean. And it was big enough for us to handle our baby in the shower too. The Nasi Goreng is really good there, as well as the baked chicken. Breakfast is standard. The location is fine and we never had stress to get anywhere. We would like to thank the entire staff for being so kind to us and looking forward to staying there again on our next Colombo holiday!

"Good Hotel & Good Staff"

5
28/10/2016

The staff was very friendly and helpful throughout the stay. A very good place to stay in Colombo. They have a rooftop bar and that place is a stunner. They have a wonderful menu. The atmosphere and service here are great. The place was pretty busy, but it seems that most people preferred to be at the bar. At night it feels romantic. Highly recommended!

"Hotel"

5
26/10/2016

The hotel room is clean with all necessary facilities. Bathroom is very spacious and very clean. The bed and pillows are comfortable. The lift is now in working order. The only disadvantage is the music is too loud but it does not go till late at night.mEasy access to hospital and restaurant.

"Great Place to stay"

4
25/10/2016

Stayed there recently for one night. The location is excellent,. The property is nice, well maintained. Plenty of choice of food in restaurants, including vegetarian and Indian. Rooms are comfortable. Staff were warm and welcoming, very friendly. when i first walked into this place i know nothing but the receptionist of shift Rumesh did and excellent job in explaining all hotel information and facilities. This chap has been very helpful. Overall my stay has been pleasant.

"Excellent service "

5
23/10/2016

I have been to your Hotel for my business work. I was here with you only one night . Before i come to your Hotel i no nothing about your Hotel. One's i entered to your Hotel the receptionist Rumesh was gave me excellent welcoming for me with smile face. At the same time Rumesh was explain everything about Hotel within few seconds .Room was excellent and food was ok. Really very good Hotel . Wish you all the very best for your future . Keep it up your good service .. Excellent .

"Not upto the Mark"

3
22/10/2016

This is my first time in Sri Lanka and stayed in the hotel for 4 nights. I being from India and traveled across 9 countries, I would say hotel is over priced to it it's services. Room size was ok, WiFi was good, Reception staff was smiling. But # Floor mats in the lobby smelled horrible. I can see mud all over it for all 4days. # Check in and Check out took 30min. # Even when you set the AC in the room at 24°C, in nights it got horribly cold. # Some staffs where not helpful - eg. During breakfast when I asked a spoon, staff said sir it's there please go and take it. I won't recommend it! Thanks

"Great service"

5
22/10/2016

on our way back home i thought to check this place out. Had a pleasant welcome and the service during the meal was excellent and a special credit goes to Mr. Indika Prasanga, the person who served. Really loved the service and hope to visit again.

"Great Stop Over Hotel !"

5
21/10/2016

Spent a quick night here while in Colombo before we went to Yala National Park on a safari. This is the perfect stop over hotel. My wife booked it and I must say I was impressed. Its brand new as well so everything is sparkling. Good job guys !

"The hotel is not located on galle road, good for foreigners not Indians"

3
16/10/2016

I had booked this palace thinking it's a reputed chain..prices are on higher side compared to smaller chain on Galle road - no bell boy service which was irritating - service staff not that great, too many question asked . - breakfast is highly non veg oriented, veg dishes limited , request of 1 veg food as per not honoured as is done in most chains when food is not to our taste.. - costly water bottle -350 rs ...no RO water available to make tea... -only 3-4 CHANNELS which makes stay boring..no proper TV arrangement .. Only positive is rooms are good

Roshan A, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Kashish, Thank you for taking the time to leave a rather candid feedback on TripAdvisor. We are delighted to read that you found our rooms to be good and comfortable during your recent stay with us. The Best Western Elyon Colombo is located minutes away from the main business hub of Colombo and easily accessible with many different means of transportation methods available. Our team usually receives praise and accolades from local and foreign guests that visit our city for business or leisure travels alike. It seems that on this occasion we have failed to meet the high standards that are usually maintain and the concerns that you have mentioned were noted and discussed with the service team for improvements. However, we regret that it was not possible to cater to your last minute requests on specific breakfast items that was enjoyed from the previous morning as we keep a menu in cycle to avoid repetition of dishes during the daily breakfast buffet. All our guests are provided with two bottles of drinking water per day with compliments, tea & coffee facilities are available in all rooms and replenished by the house keeping team daily at no extra cost. We also offer 15 international satellite channels for your entertainment and our pricing is extremely competitive with similar establishments in the city. However I agree that there are cheaper options available in any city around the world, if one should choose such options. Please accept my apologies for any inconvenience that you had faced during the stay and we thank you for your patronage and wish you every successes. With warm regards, Roshan Adhihetty.

"Room cleaned"

4
16/10/2016

The hotel is very new and the room is clean?there is one cleaner called Shehan works hard and has done a great job.He is responsible for cleaning my room.the room makes me feel comfortable and inthe future i will choose the hotel again

"Great family trip"

4
14/10/2016

This hotel was clean, hygenic and modern. The price was pretty reasonable for the service and comfort this hotel provides. The staff who cleaned our rooms, Nishant, was very polite to us and made the room look more presentable. However some spots were still seen on the floor but that is alright.The wifi strenght was exellent. The only problem we faced when we stayed in the hotel was because of the location. We did find good shopping malls except for House of Fashion in which the clothes were not up to the standard in my opinion. There were no food markets or restaurants like McDonalds, KFC, etc nearby. We had to travel a long distance to get food and buy clothes and acessories. Lastly, maybe this hotel can add a swimming pool for the guests as the weather in Colombo is very humid.

"Good Hotel"

5
13/10/2016

It's my second vacation for this year in Sri Lanka and my favourite place to stay is the Best Western Elyon Hotel. Very nice and friendly staffs. I enjoy the top roof cool place to relax. Good food??. High five to Mr. THARINDU he is very friendly.

"value for money hotel stay"

5
13/10/2016

The hotel staff were polite and give good service. the room were clean and had all basic amentias. They served well balanced breakfast The location of the hotel is good. The strength of wifi was good.

"Elyon Best Western Stay"

5
12/10/2016

It is very good hotel with reasonable price and the rooftop bar just add a star on the overall experience. The location of the hotel is good and you can find easy commuting options available near to hotel itself.

"A comfortable stay"

3
12/10/2016

The hotel was clean and presentable, but there were a few issues which have caused me to lower my rating. When I arrived, I had to lug my own suitcase up the short flight of stairs to the reception, as no staff were present. The check in was quick and efficient and staff were very courteous. My room was spacious, clean and well maintained, but the shower had to run for a good 5-7 minutes until it ran hot. Breakfast was adequate-the standard fare which most business hotels have. When I got back to my room the next day, after housekeeping had cleaned it, I was disappointed to note the vial of soap was not replenished, considering it was empty. But they promptly brought some more when I called the reception. When I checked out, I brought up these small issues with the reception staff who were appreciative of the constructive criticism. All in all it was a well maintained hotel, well priced with wonderful staff and conveniently situated, close to the shopping malls. I would definitely go back if I were to visit Colombo again.

"Disappointed!!"

2
11/10/2016

The brand always had a positive vibes which failed this time on our colombo stay! We had no staff to help our luggages, very bad drilling noise around our room which was very disturbing and limited television channels which are repetitive! Breakfast was good but look for better option for this price

"Best hotel "

5
08/10/2016

THE HOTEL IS BEAUTIFUL EVERYBODY IS NICE THARINDU IS VERY NICE N HELPFUL KEEP IT UP GUYS .the rooms very clean the good is delicious n u can come to relax citylight restaurant has a spectacular view on the reception they are so friendly oh dnt forget the breakfast sososo???? good

"Very nice"

4
07/10/2016

Great place, great food and the staff are very friendly and kind. Shout out to Mr Nishantha for ur services. Keep on wit the good job. I love it here on the 6th floor, great view to observe. #fantastic#

"Excellent Hotel "

4
02/10/2016

Modern and secludely situated from the hustle and bustle of the City, I really enjoy staying at this hotel. The staff overall from reception to restaurant and housekeeping are superb. Thumbs up to them. My only complaint is that the restaurant menu is very simple with a very slim variety and choice. Ever since I have been coming here the menu has hardly been changed. Come on management it is time for a new menu....

"Great staff and modern rooms"

4
25/09/2016

I spent 3 nights at this hotel and enjoyed it a lot. I would honestly rank the front desk staff amongst the best I have ever had in terms of being genuine, friendly and helpful. The rooms are very compact, yet modern and functional. I felt like this hotel provides good value overall, and would consider this property to be a "higher end" Best Western in comparison to the average north american hotel chain standard. The location of the hotel is sub prime, but you are just a cheap taxi or tuk tuk ride from the prime locations of Colombo. The rooftop lounge is very nice, although the menu is somewhat limited.

"Excellent hotel outside city of Colombo"

4
25/09/2016

If you have work outside the city, and don't want to deal with the crazy colombo traffic, this is a fantastic location. The best thing about the hotel is the staff. They are genuinely hospitable. Not like the mechanical hospitality you get in Singapore, Bangkok and Indonesia. I must say the best person out of the lot is Ravindra in housecleaning, who does a great job in cleaning the room and went the extra mile to create some animals out of bath towels for my two children, who got very excited every time they saw one. I think in the end he ran out of animals to make as I ended up staying more than 2 weeks. One draw back I hope the management will tackle is the front entrance. It is right next to a main road with high speed traffic. When I was at the reception a guest had opened the front door fully and it did not automatically swing back to close and my 2 year old just ran outside. It was a miracle she did not run across the main road heading straight for the traffic. She just there with me seconds ago and when I turned to look for her again she had disappeared and a guest at the reception informed me. Thank god she ran on the pedestrian and the receptionist had run after her to collect. The security staff does not watch the front door very well. But I really thing they need to put some safety feature or some kind of fencing. In that sense it is not a very child friendly hotel to stay. The other item they should tackle is cocktails. They need to train the barman on how to make good cocktails and the volume in each cocktail. I tried a Mojito and a margarita it was no where near the Sri Lankan hotel standard apart from being international standard. I requested a second batch for the Mojito as the first was watery and did not have the right balance of ingredients, but even the second batch was not good. The second time I ordered a margarita and was below average and decided not to waste my breath by complaining as the guy simply cannot do the job. If you come on work and want to stay outside the city and don't have 2 to 6 year old children. This is a fantastic place to be.

"Warm service and helpful staffs"

5
23/09/2016

It's my local partner's choice to settle me down at the best western for my business trip. Everything is perfect and convenient during my stay. Wifi is stable; cozy room, great rooftop bar, etc. Every staff is so kind and helpful to support me in details. I'd love to stay again in my next trip here. The short points might be that there is big markets around but Tuktuk visits often in this road. That should be not a problem. You can take Uber in Colombo as well. People said Tuktuk is only RB 50/ per right. Overall, it's a good choice for business stay!

"Good hotel"

5
15/09/2016

Nice service. Warm welcome. Specially from Tharindu. Good food. Neat and clean rooms. It was delighting to have comfortable stay and service like family member. Taken care very well. It was nice experience and prefer to comeback again

"Modern Hotel"

4
14/09/2016

This hotel is clean & modern. The front desk staff is sweet & helpfull. The lobby & coffee house is glass panel & you can see the road as you eat or wait at reception area. A tinted glass will be better to ward-off sunshine. Coffee house staff Thirindu is friendly and efficient. Location is far from town,you cant walk around to find shopping bazar or restaurant to eat, but hotel staff can easily find a taxi for you.

"Good hotel"

4
09/09/2016

The hotel is good to stay for business trip.. Away from the night life.. Rooms are good.. Staff are very helpful.. Coffee shop food is good.. Maybe will stay again next time.. Have room service and car park.. Non smoking hotel

"good hotel except for the location ."

4
05/09/2016

hotel was very nice clean and modern. staff mixed up the booking, requested for adjoining rooms, but it was not noted. had to call the manger to get it sorted out. good quality of good, great bar on the roof top. rooms were modern and clean.

"Thumbs Up Mate "

4
25/08/2016

Relaxing hotel with the Therunda from Down Under providing great service in the restaurant !!! Roof top bar is super enjoyable too with nice views through the days and light views through the night. The rooms are well presented and hotel staff accessible and super helpful.

"Fantastic hotel experience "

4
25/08/2016

We were in Colombo for 4 nights and had a fantastic time. The rooms are brand new - comfortable bed and large shower - and the rooftop bar has an amazing view of the city. Reliable and fast wifi. The staff were also all lovely and very accommodating. Our waiter Tharindu was particularly wonderful.

"Comfortable Hotel"

5
22/08/2016

Nice hotel. Good service. Good food, Nice breakfast. All staff was very friendly, specially Tharindu. Always smiling and very helpful, makes us feel welcome. The room was neat and tidy. Had a perfect and pleasant stay. Will surely visit again.

"Very good"

5
21/08/2016

I booked this hotel for about 10 days during our trip around Sri Lanka and later to the Maledives. Clean rooms, very good food, nice and helpfull stuff. Only: try to veryfy Tuk-Tuk drivers in front of your hotel, because they (or some of them) cheat. We had such experience twice.

"Nice hotel, but painfully slow staff"

3
21/08/2016

Stayed here for 1 week. Hotel is nice enough. Room is spacious, comfortable and clean. Bathroom is good standard. Breakfast is good, although it only starts after 7am. Downstairs staff and security staff are very helpful and friendly. Highlight of this hotel is the rooftop bar, which badly needs a supervisor or manager. The service is terrible. Waiting for staff, waiting for drinks, waiting for food. I even waited 20 minutes 1 night for my bill and decided to go to my room and settle the next day. Waiter decided to knock on my "do not disturb" door at 11pm to hand me the bill... 1 hour after I asked for it!!! Sort out your rooftop bar staff.

Roshan A, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear James, Thank you for taking the time to leave a review on TripAdvisor. It is a pleasure to read that you have enjoyed your stay during April 2016 with us. I take this opportunity to inform you that we have done many improvements to enhancing the product and services since your last stay. However, your feedback is certainly appreciated even as late, and the entire team hopes to welcome you back to our property in the not so distant future to experience the efforts that's been taken in creating memories worth writing home about. With warm regards, Roshan R. Adhihetty

"Amit Prajapati"

5
21/08/2016

I like the food of restaurant. The staff (particularly Mr.Tharindu) of hotel I found very much helpful as it was my first trip to Colombo. But all is going well. The hotel location is really very good. The top floor bar is giving full city view.

"Value for money!!"

4
20/08/2016

I'm a frequent traveller to Colombo.. reading many reviews I decided to stay at this hotel for a change.. located at the heart of Colombo made this place the most convenient location I've been accommodated in Colombo as it was easily accessible to any part of the city.. pleasant ambiance,friendly staff and delicious meals were some of the factors why I will stay here on my next visit to Colombo.. a special thanks to the manager Mr Shahir Razick who was very helpful with my little requests from time to time..

"What a hotel"

3
19/08/2016

I travel frequently and this should be a 2 star hotel. Pros. Roof top bar has a nice view and good place to chill The gym has enough equipment to workout Room size is good and comfortable bed Breakfast is OK for a 3 star Cons The location is not good. Closest supermarket or a small grocery shop is 2 km away. And nothing around in walking distance. Not sure how reviewers wrote locating is good. Room service closes at 11pm and the food is sad and you will pay 30% in tax. Bit expensive for a small sandwich Taxi booked thru the hotel to the airport is twice the price of what you would pay for airport taxi service from the airport to the hotel TV very basic channels a handful Not sure if I would recommend it or not.

"A fantastic stay"

5
19/08/2016

A great place to stay if you want to have a quiet night after busy work during the day. Two places to hang out- Bistro, the catering centre at ground floor and Citylight, the sky bar to enjoy beer and windy environment! Look for Mr. Tharindu at Bistro and Mr. Thilan at Citylight if you need any assistance as they are constantly providing professional and friendly services! In overall, I'm very satisfied with my 1 week stay and definitely will come back.

"New and clean Hotels"

5
19/08/2016

About an hour's drive from airport. Staffs are friendly and professional (Tharindu), facilities are okay, rooms are spacious and clean, toilet is comfortable to use. foods are available at reasonable prices with great local taste. Would come back again

"Very pleasant hotel! "

5
18/08/2016

It's a very nice hotel. Staff is very friendly and helpful-always smiling. Check in was quick and without a lot of waiting time. The room was clean and in good condition. Would definitely come back again.

"The hotel for an unforgettable stay."

5
18/08/2016

If you're looking for a nice holiday n a good hotel just try us. It's best western Colombo you will experience good warm welcoming staff. Good n delicious food service with a smile. Tharindu will attend to your service with a smile n excellent service. I recommend this hotel to my friends.

"Excellent hotel"

5
18/08/2016

The hotel is very warm welcome and the room is ok very good service and good equipment.very good friendly staff.and the good and beverage staff sip much friendly spacialy thanks to tharindu for the service and the warmly welcome to the bistro restaurant. This is a good hotel to recommend to my all friends when they back to see Lanka .thanks again to the good and beverage and thanks to u tharindu

"Very nice hotel! "

5
18/08/2016

Thumbs up to Mr Tharindu for the great service and advice! The rooms are in mint condition, clean and very nice furniture! Couldnt have found a better place to stay at for this price! Will come back! We stayed in the mid of August and had a great stay here!

"A Delightful Place"

5
14/08/2016

Hi! I found the Best Western Elyon Colombo as a delightful place to stay. The rooms are clean and the beds are very comfortable. The service is efficient, and the staff are courteous. One pleasant surprise is their breakfast buffet - it offers a wide variety of sumptuous fare and is not to be missed. Tharindu, who serves during breakfast, is notable for his kind and helpful nature, and courteous service. His attentive service makes breakfast more enjoyable. Other good surprises here include the panoramic rooftop bar and the front desk staff. Overall, i look forward to the two more days I will be staying here, and recommend the Best Western Elyon Colombo to visitors in Colombo. Cheers! Kesavan Deenadayalan

"Perfect hotel as well food and beverage"

5
13/08/2016

Ecelent staff specially restaurant staff Tharindu and thanks a lot for the giving us a good service and giving us guidevlines of travelking around sri lanka.and as well nice rooftop city light bar very nice.thanks again to food and beverage restaurant staff

"Good night "

4
09/08/2016

I just stay in this hotel for one night I just want to say some point about: -very friendly people's -rooms are very comfortable -I ask for extra bed they deliver one very quickly -the breakfast it's really delicious and diverse there is many choices for food

"Roof top restaurant "

4
07/08/2016

Super atmosphere although very close to the city. Especially for dinner events.Very convenient location especially for those living on the south of Colombo. Ample parking available also has 59 bed rooms. Food is also good. Tastefully decorated - no fuss interior decor. Ideal for family or small get togethers.

"Wonderful experience while stay at Best Western Elyon Colombo"

4
07/08/2016

I have found excellent room service. Especially "Nishantha" (room boy) provided remarkable and best of the best room service I've ever experience. The food at both the restaurants is really fantastic and worth eating. One should try the rooftop resturant also while staying or visiting Best Western Elyon Colombo.

"Calm and clean with good environment."

4
02/08/2016

Nothing to write more. Spent about 6-7 hours at the roof top restaurant in calm. Heart-robbing environment in busy evening. Very clean. Specially wide range of foods and beverages to select. Try Panini Combo - Must have addictive experience.

"Review of services at Best Western Elyon"

4
31/07/2016

Comfortable stay, friendly staff, & convenient location.. plus points of this hotel.. Since my earlier feedback regarding delayed check in services... things have improved a lot, and the current staff is very prompt and courteous. I now always stay at this hotel during my visits to Colombo, and would definitely recommend this both for business travels, as well as for vacation..

"Colombo Budget Luxury Hotel & Conveniently Locatated to any travel right around the Country"

4
29/07/2016

Staff is friendly & Food is delicious rooms are clean & newly build hotel & having a nice roof top bar . I think it is worth what you paid off . It most ideal for business travellers as well as couples & families . Parking available .

"Budget hotel with good restaurant"

4
29/07/2016

I stayed in this hotel for two nights. This hotel gives free wifi and can arrange airport pick up and drop. Hotel can arrange sightseeing tours. They have a roof top bar which is very expensive. They have a decent restaurant with limited veg food options. Over all experience is ok. Only thing I did not like is they gave the room with two single bed for the couple travellers like us which I changed after requesting them.

"Basic, clean hotel with friendly staff"

4
28/07/2016

The hotel is basic and clean. The room is nice with a TV and lovely shower. It was a good place to settle after our flight and the staff were very helpful. The rooftop bar has a great view of Colombo and has a nice atmosphere. It is 20 minutes from the town centre but this becomes 40 minutes in busy traffic. We got a taxi and a few rickshaws, which ended up being the same price until we managed to get a metered rickshaw. The hotel can order a cab or flag down a rickshaw but coming back was a bit tricky, as they didn't seem to know where we were staying. Saying 'Baseline Road' seemed to help.

"clean, modern and comfortable hotel with kind, friendly staff"

4
25/07/2016

Clean, comfortable and modern hotel but far away from the city centre. The vegetarian food in the restaurant was very poor so we didn't have breakfast. But a nearby restaurant called JackTree was absolutely excellent! Kind caring staff who provided useful tourist information. Hotel is on a bus route so accessible transport for the more adventurous during the day (I used the buses and it was fine). If you want to travel to the city centre at night then it is very limited and you are basically forced to use a taxi service provided by 2 brothers who charge exorbitant rates. That is the only thing that put me off using this hotel. Otherwise great clean hotel.

"Our Stay at Best Western Elyon, Colombo"

5
25/07/2016

Our stay at Best Western Elyon was pleasant. The staff were excellent, all spoke English. We only had room service for breakfast and it was very good. They have continental and English breakfast plus local breakfast food. You must visit their rooftop bar which has a beautiful atmosphere and spectacular views especially at night.

"A great hotel"

5
20/07/2016

This is the best hotel of its type that I have stayed in. It is modern, clean, comfortable and above all, the staff are friendly, genuine and nice. also has great wifi, a gym and can serve a nice coffee in their upstairs rooftop cafe.

"Pathetic place to stay, worst staff"

1
16/07/2016

I wish I could give a 0 rating here. Worst possible staff ever... They overcharge you on the rooftop bar items as well. First time i have heard a hotel where a guest is charged Room Service charges on food ordered at the restaurant itself. We had to raise the issue with the manager who then confirmed it was an error on their part. During checkout we had to call the reception for more than 7-8 times but nobody answered. When we got the luggage ourselves to the reception we found the guy sleeping at the desk. He showed us the bills.. When asked about the excess charges on the mini bar items, he right away said...there was no point arguing as we cannot leave the hotel without paying the bill. Idiots of the first order. The manager over the phone was too sleepy to be bothered by our complaint about his behavior. Summary: There are much better hotels with a better location and surely with a much much better staff. Avoid this place.

"Needs improvement ,no brewed coffee"

1
16/07/2016

I decided to stay in this hotel due to the fact of being a new hotel with a competitive rate ,however I was very disappointed with the standards and services ,as I entered the hotel I was struggling to lift my baggage no one helped with the baggage ,when I approached the reception he raised his finger asking to wait which was very rude and I had to carry the baggage to the room by my self being a lady.Then I tried ordering fresh brewed coffee and the room service said that they only have Nescafé how cheap is this ,they asked me to go to the main restaurant and check just to make things worse even for breakfast they don't have brewed coffee instead they have cheap Nescafé and some coffee powder ,the server told that I could make the coffee by my self with the powder which just shocked me ,there was no coffee filter or strainer and I had to request him to make the coffee . On another note room service adds high service charges to the bill there is no percentage disclosed on the menu so beware of hidden charges.Rooms and the hotel was new and clean ,needs improvement on other essential areas.

RoshanAdhihetty, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Ms. Kavindi, Thank you for the time taken to give a rather candid feedback on TipAdvisor, We are happy to read that you found Best Western Elyon Colombo to be clean and comfortable with a superior room product. However, we are saddened to hear your disappointment in regard to some of the services you have encountered during the stay and I take this opportunity to inform you that all necessary steps are taken to uplift the standards where needed. The team is focussed to deliver the best possible value added services yet being competitive in our pricing policy. The team at the Elyon usually receives high accolades for their friendly and warm attitude towards every visitor to our property and your concerns have been discussed and addressed with our front of house manager for immediate improvement to ensure the final service delivery is kept to the satisfaction of all our customers. Please accept my sincere apologies for any inconvenience caused and the entire team hopes that you would give us a second chance to impress upon you the recent changes that have been brought about to ensure high-quality customer experiences. Do not hesitate to contact me on [email protected] for any future assistance required and I look forward to personally welcome you to Best Western Elyon Colombo in the not so distant future. With warm regards, Roshan & Team

"Good hotel, well equipped but a long way from restaurants etc"

4
14/07/2016

Best westin is a modern hotel in Colombo. Good for business use. Rooms were clean and large. Breakfast was above average and there is a well stocked bar on the roof that is nice - but they need to turn the music down up there! Staff were efficient and friendly.

"Oasis in the chaotic city"

5
14/07/2016

This hotel was one of the best places that we stayed at in Sri Lanka. The service was faultless, all of our requests were met quickly and without hassle. The staff were all super friendly. We made the most of the gym which had all the equipment you need for a quick workout. The rooftop bar had great sunset views - much better than some of the more advertised bars in Colombo. The room features were great - amazing shower and super comfy bed with a duvet! The food was exceptional. We highly recommend this place to other travellers who are after a little bit of luxury when backpacking through Sri Lanka like ourselves.

"Superb hotel with really friendly staff"

5
10/07/2016

My wife and I stayed at this hotel for 22 nights when we visited Sri Lanka in March. This is a very comfortable hotel with very good facilities but what we really enjoyed was the friendliness of all the staff at the hotel. They all found time to have a quick chat with their guests and always served with a smile. The hotel is modern and can conveniently located. Will booking the same hotel again when we travel again in November.

"Comfortable Stay"

4
09/07/2016

Had a great stay at the hotel and the manager Mr. Rodney was very helpful and cheerful. The hotel was very clean and the front desk staff were very friendly. However, the food was not that great. The location of the hotel is in a safe and a clean area.

"A little gem"

5
08/07/2016

Checked in for one night so that we could be closer the the airport, (approximately 1.5hours. Hotel staff were excellent. We had a connecting room and both rooms were sparkly clean. Definitely would recommend this hotel.

"Very Good Service????(Rooftop Bar)"

5
05/07/2016

The food & Beverages are very good and reasonably priced too. The service was excellent and very efficient. It was abit quiet when we got there n left. But that's what we wanted so it was a good experience in all and we had a lovely Time. Keep up the good service????

"Pleasant stay in a modern hotel"

4
05/07/2016

Our stay in the best western hotel was an enjoyable two night stay to begin our trip with in Sri Lanka. The lobby was very clean, the rooms were spacious and the staff very friendly. Would definitely stay here again when in Colombo.

"Clean ,good service."

4
02/07/2016

Clean place with fast internet . Gym is small. Breakfast is limited at least. In room dining is not bad but nothing special. Staff is very helpful and polite. Room is quiet and space is ok for one person .For two it would be tight,the room I was at least. Tuk tuk to trade center is about 250-300 with meter.Make sure you fix price before getting in one if they are not using meter . Didn't see any restaurants near by but might be wrong as I walked only on one side of the road ( on the right exiting the hotel).

"Not bad."

3
29/06/2016

Small, two single beds (I would say slim bed). Not changing towels regularly and provide consumable regularly. Hotel didn't provide tooth brush and paste. Food was good. Supportive staff and nice rooftop bar. Fully non-smoking and quite. Please watch your hand when closing toilet(washroom) door otherwise it hurts fingers (door and hand-basin very close proximity).

"Very good roof-top restaurant & bar"

4
29/06/2016

Nice rooms with good modern facilities, room service is good. Roof top restaurant is very good. But the gymnasium can be improved, its in very small room, with only one treadmill and no machines & equipments for exercises.

"Good starting point for our Sri Lanka tour"

4
21/06/2016

Pleasant welcome from all staff when we arrived. Rooms quiet, clean, spacious and comfortable. Excellent views from the rooftop restaurant. Restaurant meals were acceptable, breakfast also satisfactory.

"Well located to stay or eat for all who wants to be around the city of Colombo."

4
21/06/2016

Honestly, I was not staying overnight in the hotel so won't be able to pass a review about rooms etc, but jumped into the hotel to connect with a conference call, while expecting to have a lunch or a snack during or after my meeting. I asked hotel for the business center or rather a quiet place to connect with conference as several people were seated in restaurant, while small lobby area was rich with background music. but i was said there is neither business center nor such place exist . then I was guided to roof top bar but it was not suited for a conference call ((due to noises of vehicles from ground levels and bar musics. However roof top bar looks great to enjoy in a evening. Finally i jumped back to car at hotel parking and obtained my meeting and back for lunch to the restaurant. I had nasi goreng sea food and beverages (Bill Ref. 13564) and however food was good while not having at least a mini business center in a hotel located in heart of city is a big negative. point and all the puzzles that faced at my first random visit to hotel should not be for a guest.

"Couldn't have been much better!"

5
20/06/2016

The Best Western Elyon Colombo is a truly great hotel. The only possible thing it doesn't have that you might want is a pool. The room are beautiful, new, nicely decorated, well-cleaned and reasonably spacious. The gym is up on the roof and gives a great view of the city (oh, and the gym has air conditioning too). The lobby restaurant is really good. The prices are reasonable and the service is great. The staff in the restaurant, at the front desk, and throughout the building are extremely friendly and helpful. Thank you!

"New decent hotel"

4
17/06/2016

Nice place to stay. Checkin / checkout takes too long but room are nice. Had to carry luggage on own to room ( no concierge)Not so big but nicely made. Ideal for 2 people only ( even child of 10 yrs will not fit in bed). Room service was not quick. Avoid higher floors on Saturday as loud music from bar. Would recommend this hotel to all who are looking for modern amenities at budget rates.

"Amazing "

5
07/06/2016

Arranged for my family to stay here during their trip to Sri Lanka.... Since i ws unable to go along.. dropped a mail to the management of the Best Western Elyon hotel to tk good care of my family... They offered a wonderful service. Since my parents were celebrating their 30th wedding anniversary... the front office staffs even prepared them with a surprise fruits salad as a welcome snack.... Thank you for everything to the staffs and management of the hotel... You go an extra mile to fulfil your customers needs... I am truly amazed with the service offered.. Heartfelt thank you.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards General Manager

"Wonderful stay."

5
04/06/2016

I stayed for a week. The room was spacious. Breakfast was good. Staff was courteous. Fantastic view of the city from the roof top. Gym facility was also good. Overall a great experience. Great option for both business and family travelers.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards General Manager

"short stay"

3
31/05/2016

stayed here as our flight landed at 3am so just somewhere for a few hours' sleep before beginning our tour. Perfectly adequate. Excellent bathrooms, but can't imagine wanting to be there for more than a night. It was like a UK business hotel. You could be anywhere in the world, and the location is certainly not attractive, but if you just want somewhere clean to lay your head for a while, this is fine

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards General Manager

"Comfortable"

4
29/05/2016

This hotel was comfortable and clean. Staff were very friendly. Breakfast was good but hugely overpriced when compared to everywhere else we ate at in Sri Lanka but we made the mistake of booking room only and paying for breakfast separately. It's quite far from town but really easy to get a tri-shaw. The roof top bar is pretty impressive!

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards General Manager

"Good hotel"

5
25/05/2016

Very good hotel and very ckean hotel.and giod service and very nice rooftop bar and good restaurant. Very nice food the dinner buffet was very tasty.and the staff members cakling tharindu,indika,isuru very friendly and gave us a good service. Thanks to the restaurant staff

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards General Manager

"Exceptional Staff! "

3
22/05/2016

Stayed at the Best Western in Colombo for 8 nights. The staff at this hotel certainly contributed to making my trip to Sri Lanka an unforgettable one. They were extremely polite, helpful, pleasant and informative. Sulochana in particular deserves special mention for he went above and beyond what's expected, to assist me and I couldn't possibly thank him enough!

"Average Hotel, much better ranking than deserved"

3
20/05/2016

We had 4 night stay at hotel. There was nothing which impressed us. Small lobby & no regular toiletries. Funny rules no outside food may be brought to room, left with no option but to have lunch and dinner from limited items they offer in their restaurant or as room service. As we have to leave early morning we cleared our bills at night. In early morning while leaving were told there was some mistake done by their staff hence recalculation etc. Inefficient and rude staff took 10-15 minutes, luckily our plane was late otherwise we would have missed it. Taxi was booked for airport drop but no one cared that taxi man waiting for 15-20 minutes but to inform that taxi has arrived. They have to fumble to locate whether taxi was booked by them or not.

"Fantastic Property. Awesome rooms. Very nice food."

5
19/05/2016

We stayed here for a night, and really, the rooms were so wonderful, we wished we could stay more, but due to schedule had to move else where. We checked in late night, but the staff cooperated very nicely and politely. The place is amazing. Very modern structure. Amazingly comfortable beds, well equipped bathrooms, nice interior in room. Had a really good night sleep, and in the morning the breakfast was just wonderful. Amazingly delicious eggs, fruits, sausages, cereals, bread toasts, and additionally, the local breakfast was also available. Everything was just "DELICIOUS".

"Modern hotel with brilliant staff and central location"

5
18/05/2016

This was my wife and my first trip to Sri Lanka and we stayed at the Best Western both at the beginning and end of our 2 week trip for the Colombo portion of our visit. The hotel appears to be brand new and was extremely clean with well-kept lovely rooms of a good size. The location was very good and only a few minutes away from shopping and a short trip to the airport. We ate at the restaurant several times and it exceeded our expectations with excellent food and outstanding service. The most amazing part of the hotel was the staff, which were very attentive, professional and always wearing a big smile. The staff all spoke very good English and anyone from the West would feel right at home. The Internet in the hotel was also fast and flawless. The lounge area on the roof has a great view of the city and was a fantastic spot for pictures. I would highly recommend this hotel to anyone travelling to the Colombo area.

"Business Trip to Colombo"

4
12/05/2016

My business commitments require me to visit Sri Lanka for 3 - 4 nights every alternate month. Having decided not to go back ever again to Cinnamin Red ( pardon me for taking names), I tried my luck with Best Western. I am happy to say that my luck did favour me; my judgement was right in every sense. Well appointed rooms, clean and neat bathroom area with good linens and very careful courteous staff! Breakfast spreads were surely limited. No complaints, no regrets. I would prefer to go back to this hotel on regular basis.. Wish they offer better price!!!

"Would not recommend!! "

2
03/05/2016

Booked into this hotel earlier today and to say I'm disappointed would be an understatement. The rooms are tiny with an awful view. The staff however, are fabulous and the food is great too. Unfortunately your choice of hotel aren't based on either of the good points of this hotel. I booked this hotel for a total of 13 nights and am deeply disappointed at my choice!! Would not recommend!!

"Western standard and great roof terrace"

4
01/05/2016

The hotel has western standards, the staff was very nice and spoke good english (which is not always the case hotels in Sri Lanka). The room was pretty small but fully equipped with everything you need in a hotel. The bathroom was very modern and somewhat fancy. Unfortunately, the hotel is a little far away from all the interesting spots of the city as wall as the airport.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Best Hotel we had in Sri Lanka"

5
29/04/2016

We made an one week roundtrip through Sri Lanka. Our last stay was in the best western in Colombo. We loved diner, the bar and the view from the roof and the friendly personal in the Hotel. The room was nice and clean.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Hospital"

4
29/04/2016

Good hotel and good staff.. Mr. tharindu very helpful...love the asmosphere.. will surely recommend anyone to come to this hotel.the food taste good.we enjoyed the roof top. could see the city lights.I did take the opportunity to go to the gym. I really enjoyed myself at best western.. will come again as a family in December.

"Perfect Business Hotel."

4
25/04/2016

Awesome Rooftop Lounge, decently priced, polite staff, small Gym... lacked a good Swimming pool... that would have made the place just perfect on all segments. Breakfast was excellent... rooms are slightly small...

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Lovely Getaway !"

5
24/04/2016

Happy to say, We had a marvelous time. Good Customer service. Neat and tidy. Nothing to complain about. I would like to recommend this place to anyone who is interested in a nice, calm, cozy place with a great view to enjoy a stay with your beloved :) Thank You Best Western ! Doing great and keep up the good work !

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Super friendly and helpfull staff!!"

4
22/04/2016

I stayed in Best Western for 2 nights and after a few days i came back again for a few hours. The staff is so friendly and they are very helpfull!! There were a few small issues in my room and they fixed it straight away. The food is realy good and more than enough. If i ever go to Colombo again, i'm defenitly staying in Best Western Elyon Colombo!!! Thanks for the great service!

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Bistro Restaurant for Dinner"

3
21/04/2016

The hotel looks very clean and tidy. Rooms are pretty good since its new property. It was awarded TripAdvisor Best Hotel for 2015!!! A bit dissapointed if serving Dinner at Bistro restaurant. We ordered a cream of chicken soup, nasi goreng rice and Pad Thai noodle, devilled beef The serving time was way too long. We almost waited 45 mints for the soup to be served then another 30 mints for main course. The staff were not competent and looked more on still training. Finally to pay the bill it took another 20 mints since the waiter did not know how to get payment done by credit card with promotional discount. The roof top bar has a nice view but could not try any cocktails due to bar closed on Poya Holiday in Sri Lanka.

"Amazed by the quality of service for the money...!!"

5
16/04/2016

I paid only 60$ including all taxes for this stay and received the best value for my money!! International standards, clean, nice rooms with adequate space and nice front desk staff. Restaurant provided a real nice dinner (à la carte). Will definitely stay again...

"great hotel , nice staff"

4
14/04/2016

Although the hotel's location is not one of best in Colombo, the Hotel is quite good in terms of cleanliness and service. the room was quite comfortable and the front desk was quite promt. But they charge very high for the cab service. All in all a good hotel and stay for us.

"Good for a night stop over"

4
09/04/2016

We stayed here twice, one night at either end of our holiday. Rooms are clean and nice, staff are accommodating, good air con in the lobby! Breakfast is only ok, and expensive. Roof top bar is very expensive, but with a good view of the city. It is a bit far away from Colombo Fort, about 15-20 mins in a tuk tuk costing about 500 LKR (£2.50) each way.

"Great Hotel"

5
09/04/2016

Location is good, check in process was extremely convenient, staff is helpful. Rooms were spacious and clean, wifi is complimentary and is good. We did have meals in the hotel though restaurant looked good.

"Good location, good food, great people!"

4
02/04/2016

I checked into this hotel with a large group. We stayed here for 2 nights and 3 days. The location of this hotel is very convenient - easily accessible and closer to many popular places of Colombo city. The place may look small, but it has got people with big heart! The staff that welcomes you, the people who service the rooms, staff in the roof-top and the mezzanine floor restaurant are a bunch of hand-picked people who are carved for their profession. They adhere to an unique standard of professionalism in customer dealing - they will make you forget any anguish that you may have, within a snap, with their down-to-earth approach and humbleness. The chef is so conscious that he will walk to you and get a direct feedback about the food. He just does not stop there. You will see the immediate response in his action when you go for your next meal. One seldom sees such careful attention to guests and their taste of food anywhere else. The chicken curry they served during breakfast reminded me of my mother's cooking - it was so tasty due to the right combination of spices. Many of my group members became a fan of that dish. On security, this hotel needs a special mention. They do not simply equip the gadgets for show - if necessary you can fully trust on their functionality. You can stay completely at peace when they are busy taking care of your security without bothering you. All common areas are covered by CCTV, so any interventions are tracked 24x7. I will love to stay in this facility whenever I visit Colombo - for the people and the peace of mind that this hotel offers.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Friendly The people "

5
30/03/2016

Tharindu is a nice person and always smiling. The place is a clean and the food that they served Are delicious.the breakfast is good and carries are there. And very friendly staff specially restaurant Tharindu is good in it. And very nice hotel again I'm back to this hotel surely

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Excellent!"

5
29/03/2016

Excellent service! The staff were very friendly and welcoming...went out of their way to be helpful in any way we needed. We ate dinner and breakfast at the hotel restaurant and the food was amazing. We would happily go back there!

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Clean, well-presented oasis amongst the hustle and bustle of the Colombo suburbs"

5
28/03/2016

I stayed at the Best Western Elyon Colombo for one night after a meeting in the periphery of Colombo. I had difficulty finding the hotel (poor map-reading and a spot of dehydration) but the hotel set a great impression from the start by helpfully directing my tuk-tuk driver to the front door. Upon arrival I was warmly greeted and presented with a refreshing, cool drink. The reception staff engaged me in pleasant conversation and, umprompted, offered me a room with a better view when I remarked on the beauty of Sri Lankan sunsets! The room was well-decorated and felt very homely. The big picture window was a bonus. The important bits - bed, bathroom - were comfortable and clean respectively, There was a reasonable mini bar, too. I highly recommend a drink on the roof bar. The views are fantastic. Thanks, folks!

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"bird safari"

5
27/03/2016

Had two nights stay at this hotel. Located about 40 minutes from the airport on a busy road but once inside you do not hear the noise. The rooms are well equipped, the bed was very comfortable with a choice of pillows. The room was clean and tidy. Water hot at all times. All staff were very obliging and willing to assist with anything you requested. The restaurant food was lovely, breakfast was included in our package deal and it had plenty of choice for all tastes. It was hot and delicious. Had an evening meal which again was plentiful and delicious. The price was very reasonable. my husband requested bread and butter pudding as a desert but the waiter was unsure whether this was still available. Tharindu (waiter) went away and came back to say he was able to get my husband the pudding. He thoroughly enjoyed it. Thank you THARINDU for taking the trouble to find out and accommodate my husbands request. There is a very lovely rooftop bar with a great vista over Colombo. Well worth going up to have a look and a drink should you so desire. A lovely hotel very restful to have a sleep there after a long flight. Would highly recommend a stop over here.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Excellent hotel."

5
26/03/2016

Stayed here for two nights. Chose because of its location to the airport, and it did not disappoint. Rooms were clean and homely. Food in the restaurant was sublime, and staff were polite and efficient. The buffet was great, with both Sri Lankan and Western food on the menu. Also has an rooftop bar with gorgeous views of Colombo. Would go to this hotel anytime. Best stay of our trip to Sri Lanka. Thank you for your hospitality.

"Comfortable hotel with friendly staff"

4
25/03/2016

Its a comfy hotel with a decent restaurant in ground floor, bar and lounge at the top floor and a gym. Rooms are clean and well equipped with sofas, LCD, mini refrig aerator, safe and closet. Hotel staff is courteous and helping. The hotel is exactly on a main road. Breakfast buffet has a decent spread. Limited options on the breads. However daily there would be 2 srilankan delicacy, eggs to order, types of potatoes, muffins, fruits, juices, tea/coffee, cereal and baked bean. Lunch and dinner is also available here. I tried the Srilankan veg mean for lunch and it was good. Wifi speed is good both in the common area as well as in the rooms. It was a good stay for us.

"Nice New Hotel !"

5
23/03/2016

Stayed here for just a night. Its a perfect hotel to stay once you land in Colombo before you head off on your tour around the island. We did this. The food was good and the rooms were comfortable. Well done !

"Business "

5
22/03/2016

All staff of Best Western is excellent in behaviour especially at reception and restaurants. Their service are very good. I specifically mention the names Sulochana, Mandira, Samitha. Rooftop bar and Gym are also good. But in Gym you mad sone more machines.

"Supperb Very accomodating!"

5
22/03/2016

I Have stayed for one night 18th - 19th March 2016. Very efficient Front Desk staff, very quickly done check-in process, Dont know what is in, but nice cool welcome drink... Room looks perfectly done, TV, Wifi,Comfy Bed Minibar, nice view.. Wifi is most you can get fro free.. Will return back on next visit to Colombo.. Regards/Afiz.

"Simply superb!"

5
19/03/2016

Nice hotel I never knew that there is such a nice hotel with very friendly staff. all of them are great had a good time specially that restaurant staff was amazing and the biryani woooow! That was amazing the presentation and the taste ?? Thanks to all the staff ??

"Nice stop over hotel !"

5
19/03/2016

Spent 1 night in Colombo before we headed on our countrywide tour and this was the perfect hotel. Its convenient to get here from the airport and in the city so you are not far away from shopping centers and restaurants. Good stop over hotel !

"Tania from Seychelles"

4
16/03/2016

I really enjoyed my stay. The breakfast is good value for money and has a good variety. The staff at the reception and restaurant were friendly and helpful. The rooms are comfortable, spacious and clean

"Good Food and friendly staff"

4
14/03/2016

The first thing we remember about this hotel is its food options. The food variety and taste was better than all other places we visited in Sri Lanka. Rooms are smaller but neat and clean. Staff is friendly and will help you with cab bookings and city tours

"Very Sweet Staff"

4
12/03/2016

My partner and I only stayed the first night of our Sri Lankan holiday here and what a pleasant start! It was a nice, quiet hotel with standard facilities. Unfortunately as we were on the move to Bentota we didn't have too much of a look around. We ordered breakfast to the room which was reasonably fast, although a couple of items were forgotten they were soon brought up to our room. Breakfast was fairly basic but good enough. The staff were exceptionally friendly and helpful, one main gentleman at the front desk was absolutely wonderful- hilarious and made everything very easy.

"Very good hotel and friendly staff at food and beverage department"

5
08/03/2016

The hotel is good and so nice roof top bar.the food and beverage department is friendly as specially Mr.Tharindu he is doing a good job at the dining area.and as well very friendly and he is like a good guide and thanks a lot Mr.Tharindu. you did a great and excellent service to us.thsnks Mr.Tharindu

"It's a good hotel"

4
08/03/2016

We stayed in the hotel for one night, the room was clean and supplied with towels and the works. It was a double bed, however, the room wasnt very spacious for 2 people. The Receptionist was a bit slow to my liking when we first checked in, considering that we were coming from Kandy and were checking in at 3 PM, we were exhausted and he wasnt very efficient. But he was very helpful and friendly when we needed guidance as to where to eat later in the evening. The roof top is amazing to chill and relax before going to bed and after having a tiring day. Breakfast selection was okay, no matter what you will find something to eat. I loved the fact that smoking is not allowed at all on the premises and the stickers they had in the bathrooms to conserve water.

"Comfortable Stay"

4
07/03/2016

Great front office staff, available 24-7, very helpful. Very clean rooms with good basic amenities. Establishment is fairly new and hope the management continue to maintain premises and rooms for years to come. The route from airport to hotel and vice versa is very direct. Hotel offers airport pick-up services, and I have tried them on two occasions, both occasions picked up at requested time, 2am, takes about half-an hour barring any traffic jams. The room prices are bit dear especially due to service charges and taxes.

"Good hotel and very friendly staff specially Food and Beverage STAFF"

5
07/03/2016

I WAS CAME HERE FOR A MY BUSINES WORKS AND THEIS HOTEL IS VERY GOOD.AND THE STAFF IS VERY FRIENDLY SPECIALLY Mr.Tharindu who is doing a good runer in the restaurant.and he was intraduse me monthly promotion pot biriyani its superb.i love it and its soo tasty food.and Mr.Tharindu you did a great service to me in my all day dining in the restaurant.and as well you is good at speaking english very nice to here youre pronuinsing english language.soo thanks to u Mr.Tharindu for making our stay at hotel best wetern elyon very comfortabley.

"Good hotel to stay"

5
05/03/2016

Best western hotel nice place to stay in Colombo nd amazing food served by them.Mr tharindu is great person in dinner area.every person in best western is warm hearted nd always ready for help.if I come again i will stay again n same place that is best western in Colombo

"Very nice hotel"

4
05/03/2016

Lovely service and very clean...The staff are friendly, esp Tharindu in the restaurant!! The rooftop bar also is great entertainment...had a fun saturday night. Can definitely recommend this hotel to friends.

"Perfect hotel and especially Mr.Tharindu"

5
05/03/2016

Very good roof top bar and good food on the brekfast and the roof top staff good.specially restaurant staff is very very good but the man calling restaurant manager he is speaking soo louder on the restaurant withoughg caring guest.i was sooo disopointed with that but i met a good friendly staff member on the restaurant calling Mr.Tharindu he is soo good and he was introduse us good food it was soo tasty and he is good runer on the restaurant and doing a good one man showe on the restaurant.soo i maked my dissopointed mind sooo happy of the hotel due to him.thanks Mr.Tharindu for you making my trip very goodly so i recommend this hotel is good and can have a good service by Mr.Tharindu.

"Money's worth !"

4
05/03/2016

Staying here presently, booked for a week. The breakfast is quite a spread, the service is excellent, THARINDU deserves a special mention, extremely friendly staff and a good experience so far . The gym is pretty well equipped and the wifi is fast. The bar on the roof top is a decent place to spend your evenings.

"My Stay at Best Western"

5
27/02/2016

I stayed from 25th to 28th Feb as a solo post surgery patient. Even though I did not mention it to them from check-in to check-out they helped me in numerous ways. I must specially thank Mandeera for her excellent support and care. She ensured to change my room to a bigger one for me to walk for my post surgery healing. Excellent service!!

"Decent hotel but a tad overpriced"

3
27/02/2016

Location: Pretty central in Colombo but not really near any restaurants or cafes. Or grocery stores. You'll have to take a cab or tuk tuk for that. Room: Decor was simple. Decent queen size bed for my single occupancy room. A tad hard but I like that. TV was a flat screen and there were travel ready universal outlets. Always appreciate that. Spacious and had a nice view of the city. Wifi is slow but I think in general it is all over Sri Lanka. You can get a SIM card from the airport with 4G data. That will cover your speeds. Bathroom: Large with a rain shower. Good water pressure and water was hot. Amenities: Roof top bar from some drinks was nice though it closes at midnight. A bit bummed about that as I was there for business but left on a Saturday morning. So my Fri night ended early when the bar closed. In general most of the restaurants around the are close at 11ish. Maybe it's a Colombo thing. Service: Nice people. Very friendly and inviting. Super quick check in. Was up in my room in about 5 mins. There is also a buffet breakfast - Western food with a small Sri Lankan food section. Affordable too. Overall: A good hotel for business. And holiday if you're out traveling. If you're planning to spend a lot of time in the hotel, you might be disappointed. One of the newer cleaner hotels.

"Nice hotel and good and friendly staff and thanks to the Restaurant staff"

5
25/02/2016

Very nice roof top bar.and the food and beverage staff is soo friendly and as well very good and the staff member who is k own as Mr.Tharindu he is extra special to us of speaking the language.we was in problem of speaking good English person.and Mr.Tharindu you is good at speaking English language it's rare to find a person in the restaurant who can handle the English language.soo we are coming back to this hotel and we are wishing to you Mr.Tharindu you will be here next year as well so do you're best and I got you're name by you're name tag.tgis for you thanking for giving us a good treat Mr.Tharindu do the best.

"Superb and very knowledgeble gentlemen who is speaking English thanks Mr.Tharindu"

5
23/02/2016

Nice hotel and as well very very very good wifi is there in the hotel.and the star is going to the food and beverage department because they are very helpfull ..and thanks a lot to Mr.Tharindu because did a great service to us for our staying so thanks a lot Mr.Tharindu again and again for you youre a good goal to the best western elyon hotel thanks

"Mr.Hudemann"

5
19/02/2016

Excellent Hotel,very kindly and clean... Service and reception team are amazing. The Nightclub at the rooftop is also a nice feature and makes the visit in this hotel perfect. In any case 5+ stars from me?????? Any time stay in colombo,I will book this hotel again..... Thank's very much to the hole team, great job!!

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Nishika Weerasinghe and room boy Rajinda"

5
18/02/2016

Fantastic customer service and attention to detail. Great stay, thank you. I traveled in a group for an international conference and Nishika went above and beyond to try to accommodate us all -no easy feat when dealing with professional people with varying needs!

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Good hotel; great staff!"

5
17/02/2016

Relatively average business hotel but staff were just fantastic and did everything to make the stay memorable. Rooms clean and nicely decorated, great rooftop bar - and even really good (and free!) internet. Thirandu in restaurant, Samita on reception and Rodney (Front Office Manager) were especially attentive and welcoming. Very good value for money Location not central, though taxis plentiful and cheap. Highly recommended.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Good hotel, but very poor security and customer service"

2
17/02/2016

I friend and me stayed 6 nights at this hotel. The rooms were clean, well furnished and the restaurant in the hotel served good food. The workout facility on the roof was in an enclosed room and very small (2 treadmills, elliptical, and some free weights. The issue was that staff or security stole $100 from my room and $200 from my friends room. The only time our money was left out of our sight was when we were working out from 6AM till 7:30AM every morning. We filed a complaint with the manager and followed up twice with them so they could check their security cameras and no call back or communication from them on our stolen money. This had to have been an inside staff theft as doors were locked to our room so someone else with access to our room had to have known we were working out and stole the money then.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your stay with us and apologize for the incident where you had lost currency whilst being a guest with us. As a result of your incident, we have taken precautions to further strengthen internal security measures including scheduled and random floor walks by Hotel Security. We always advise our guests to ensure valuables including currency is placed in the in-room safe deposit boxes where it minimizes risk of similar incidents from occurring. Whilst we apologize for the inconvenience and hassle you had to endure during your stay with us, please contact me directly on [email protected] in the event you require further assistance. Thank you Sincere regards Renuke Coswatte General Manager

"Clean + Amenities "

4
15/02/2016

The Best Western Elyon is great for business travelers, or anyone looking for western amenities & standards in Colombo. Clean rooms, wifi, tv, AC, a good breakfast, & helpful/friendly staff make it a safe choice for short stays. It is not near the beach, however if visiting for business, it is closer to the airport & city center than most of the beach resorts.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Amazing Property Worth every Penny"

5
12/02/2016

I loved staying in Best Western. Beds were comfortable, Quite big rooms, great amenities. Hotel lacks with Swimming Pool, and no staff to pick luggage. You have pick your own luggage. Breakfast included was having a good choice. Hotel doesnt have a Beach View as it is far from beach. It gives City view. It is recommended for a pleasant stay.

"Fantastic Hotel in great location"

5
11/02/2016

Easy access to everything being on Baseline Road. Fabulous roof top bar, fastest wifi in Sri Lanka and great showers. Could not ask for anything else (except a pool, which they are working on). The staff was extremely friendly and helpful. The restaurants have a great selection of food.

"Nice and comfy"

5
11/02/2016

The room itself is nice and comfortable, there are full of facilities. The bed is nice as well, so I have a good sleep here. The staffs are all friendly and very helpful, they are always willing to help you to find things and have a very big smile every time we get back to the hotel.

"Nice place to stay"

4
08/02/2016

The hotel has clean and comfortable room. Good place to stay with family. The Hotel staff are very nice and friendly . Good restaurant with a variety of food. "Gihan " the Touk touk driver is very helpful. He can take you around to any medical appointment.

"Good for short stay. Be careful when booking online."

3
07/02/2016

Overall the hotel is pretty mediocre. The only good thing was that the rooms were nice and cozy but with a horrible view. Also had good wifi. We had made a reservation and paid for same online at a rate of approx LKR 9000. When we got the the hotel however, oddly they informed us that the card was declined (not possible) and wanted us to pay at check out. They over charged us nearly LKR 2000 saying that the conversion rates apply etc etc...best to call the hotel and confirm the rate before paying online. Ordered room service fruit platter for almost LKR 400 and it was absolutely horrible. The worst pieces of fruit ever, inedible. Won't be visiting again. WOuld only recommend if it's for a short stay and if all other places are booked..

"Excellent "

5
05/02/2016

We are enjoying our stay here, thanks to the beautiful receptionists and a star goes to Tharindu from the food and beverage department. He is extra special and provides the best service one would expect. Bravo to all the staff in general. Emmanuel and Julie Laporte

"Excellent"

5
04/02/2016

The hotel staff were very helpful, the room very clean close to Lanka Hospital. There a lot you restaurant in the area, shopping center, and the touk touk driver are very helping not expensive, we visited the zoo, wonderful place to go.

"Wonderful place to stay"

5
02/02/2016

The rooms were clean and comfortable, the food for breakfast, lunch and dinner was excellent. The thing that made the stay most enjoyable was the staff. Every single time I saw any of the staff they were smiling and polite. Incredible hospitality. I loved it.

"Good Business Hotel"

4
28/01/2016

Everything was perfect and the location is perfect as it is neither to far from the city or from the beach. You could get you work done and close the day by the beach. The staff we courteous and ready to support you at any time. The view of the room and facilities were excellent.

"Bad location "

3
28/01/2016

This hotel is pretty far from most of the cities attractions. Based on that its not worth it. If you are using it as a base for tours that are part of a group with driver arranged then it could be a suitable option, but if you are making your way around everywhere by yourself, I wouldn't recommend it. It took about 20-30 minutes to the main area by tuk tuk. Luckily the tuk tuk drivers don't generally try to rip you off, especially if the hotel staff call them. The hotel have issues with laundry and getting clean towels is a nightmare, we arrived at 4am and didn't get towels until midday. The hotel is small and offers no swimming pool. The gym is dated and tiny. The staff tried their best but they were a little slow, but still helpful and you get to what you want eventually. Breakfast was a decent budget buffet. Not too many things or too little, it was okay. The rooms are clean and pleasant. The bathroom was small and good. Sri Lanka around new year was expensive and comparing best western to the other hotels we stayed in, the price for what we paid actually offered value. Staying in the city near the more well known hotels such as cinnamon grand and Kingsbury, was beyond our financial budget.

"New hotel but not so good service"

4
25/01/2016

Good clean property, little away from the traffic. Value for money. Good for business. Little service issues specially housekeeping, either they are under staffed or under trained. Best this bout this hotel is the Roof Top Bar, awesome!

"Great stay"

5
25/01/2016

I was very delighted with the best Western. My room was Great and the aircon which was much needed worked so well The hotel although a bit out of Colombo city was a relaxing haven from the bustle of Colombo. The staff at the front desk were so friendly and helpful particularly a young lady (forgotten your name) who spoke superb English and knew her job so well. I'd recommend this Best Western hotel to anyone

"Poor service at Best Western Elyon"

1
25/01/2016

Right from the time you check in ... the service is slow and pathetic. I have stayed in this location on several occasions in the past, and every time its the same story. Minimum wait time for check in is 45 minutes.. and their room is never ready.. despite making the booking well in advance. No respect for the customer's time and communication skills are very poor. Would recommend you to look for better choices.

"Awesome"

5
22/01/2016

This hotel was the first one to come on our way to our 15 days trip on this beautiful island. Even though the stay was only for a single night perhaps the most memorable one for us. Mandira was the reception staff and was courteous in keeping us update on the check in progress. Thirandu was our dining staff and indeed he was very good in suggesting us good food options when we were really hungry. Used the gym to the fullest which is at the top and has a good view of a buzzing street in Colombo. The room was phenomenal which had amenities that could be compared to a 4+ hotel for ex the bathroom shower the quality of materials used all of them were amazing. Even though there's a shortage of dining staff and our dinner took some time but the dining staff were courteous with us and providing some very good food. Overall really recommend this hotel

"Clean Rooms"

4
20/01/2016

Nice and clean average size rooms.All necessary facilities. Located little out of the way from city center.Good bargain for the price.good service. Attentive staff.Better than most Best Western hotels..

"Clean..maybe!!"

2
18/01/2016

Though there are glowing reviews I was extremely disappointed. Customer service is pathetic and the room given to me was 408 which stank of the sewage..every time I entered the room I was greeted with this as the House keeping would insist on keeping the door to the washroom open after cleaning!! The room is new and well furnished but replacements of linen, tea, coffee had to be asked frequently. In HOUSE PHONES were never attended to and one had to ring reception for everything. I was also very disappointed with the breakfast variety...nothing of note for vegetarians and cut fruit would invariably have those tiny insects hovering around.One day they decided to change the venue for breakfast without any information. This hotel is just OK for tourists in large numbers and not for individuals.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo Please accept our sincere apologies for the experiences you had encountered during your recent stay with us. We have taken the comments positively and have taken the following steps to address same. I have checked room 408 personally and have noticed the odor that is being referred. The cause was identified and immediately rectified to ensure the room was kept ready for occupancy. Breakfast options are being re-looked currently and will no doubt take your recommendations in improving vegetarian options seriously. One of the days, we have changed the breakfast venue to the roof top which boasts fantastic views of Colombo specially during early morning. Whilst notices had been placed in elevators and key areas, we apologize that this message had not been properly communicated. We deeply regret not having the opportunity to provide our usual high standards of service during you recent stay with us and trust we will obtain another opportunity in the very near future to welcome you back and restore your confidence in us. Thank you Sincere regards Renuke Coswatte General Manager

"Affordable and comfortable"

5
18/01/2016

I greatly enjoyed my time here.The location is not in the heart of the city but it is not far from most locations you will want to visit in Colombo. The rooms are compact and clean. The rooftop bar is a nice place to relax. The staff was always very friendly and helpful. I got excellent service from Tharindu at the restaurant and everyone at the reception desk. Even if the hotel doesn't have all the amenities of pool etc. It is fully worth its price.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Budget Friendly Hotel"

4
17/01/2016

Solid Breakfast that includes Sri Lankan food. Friendly service, but a little slow. Brand new hotel, so all rooms are clean and modern. Location is not very ideal if looking for a hotel in the city center, as its located in the suburbs of Colombo. Great hotel for long stays. Overall, a small hotel for the budget conscious-consumer/traveler.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Dodgy management - overbooked on purpose!!!"

1
17/01/2016

PLEASE read this review before you book this hotel. We had the WORST hotel experience in Sri Lanka at this place. I booked this hotel a month in advance for 4 nights. Received written confirmation all is OK. Reconfirmed my booking 2 days before arriving from Melbourne. I arrived at 3am in the morning after flying for 11 hours with my girlfriend to find the hotel has been overbooked and my room has been given to someone else! The manager apologizes and tells me he will provide alternative accommodation at some unknown hotel downtown for the night! I was concerned about our safety and was not prepared to stay at some random hotel I've never even heard of. Also when you have booked and reconfirmed your booking you'd expect your room to be available when you arrive. Luckily Cinnamon Red, a far better hotel for a similar price had accommodation available for us. We went to Cinnamon red and vowed never to return to this place again! If you read some of the other reviews here you'll notice there is an overbooking pattern going on with this hotel. If you are the last guest to arrive, the chances are your room has been given to someone else. Do not expect a phone call saying your room is not available. It seems hotel is run by arrogant, unprofessional management who just want to a quick buck. They give Best Western chain a very bad name. Tip - if you want peace of mind knowing your room will be available for you when you arrive, do NOT book this hotel. I was lucky to have found another hotel in the middle of the night. You might not be so lucky! Stay away from this hotel at any cost!!!!

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo Please accept our humble apologies for the incident you encountered at time of check-in where the room that was booked was not available due to an overbooking situation. We deeply regret the inconvenience you had encountered specially after a flight over 11 hours and understand your concerns in not having the room booked available. We have taken every possible precaution to avoid similar incidents occurring in future and reiterate our apologies once again. Thank you Sincere regards Renuke Coswatte General Manager

"Clean, modern, but far from city centre"

3
16/01/2016

The rooms are clean and modern, bathroom is spotless, but the hotel has very lemited facilities and it is far from city centre . The breakfast has lemited choices, some rooms are big some are very small , so if you don't like your room talk to the reception . One more thing it took them 2 hours to do the check in

"Superb Hotel"

5
14/01/2016

I'm here because I was in hospital and I needed an hotel close to the hospital...I strictly recommend the best western Elyon hotel because of the staff...I'm speaking about all the very nice people working here...the restaurant all the staff it's very friendly and professional I'm speaking about Tharindu,harsha,indika,chef chinthaka; the receptionists dushantha,ishanka,mandeera,Rodney and moreover the hotel is very clean...so thank you guys

"Good hotel "

5
10/01/2016

Fantastic front office managers. Very polite and helpful impressed us a lots. Vegetarian food was limited and their F and B was little slow. Overall great hotel rooms were neat and clean and so was the bed linen.

"Good budget hotel"

5
09/01/2016

Located a little far away from the city center, its not a great option for travelers who want to be located within the vicinity of all attractions in Colombo, but its an excellent place if you are not looking to shell out too much moolah on your stay in Colombo but still want the comforts and services of a high-standard hotel.

"Nice, cosy hotel"

4
09/01/2016

We stayed here on the last night of our trip to Sri Lanka. The staff are wonderful and really friendly they answered all questions we had with a smile. Check in was quick and we got taken to the room in no time.. The room itself was lovely and cosy and we had an adjoining room which was great as there was 4 of us. There were toiletries in the bathroom and you had everything you needed. The one thing which was a shame was that the water bottles were not complimentary. The rooftop bar was nice and comfy and at night was beautiful with all the lights. The only other thing I would warn people about is the tuk tuk drivers just outside the hotel. They overcharge and if you say no they talk to any other drivers who stop and tell them what to charge. I would say walk down a little bit and then stop a metered tuk tuk. Overall I really liked the hotel which even though is on the small side is a nice place to stay. We did not have the breakfast as we left in the middle of the night.

"Good hotel to stay for 1 or 2 nights maximum"

4
08/01/2016

Friendly staff and professional service at the reception desk. Rooms are clean and well maintained, with good equipment but not really sound proof. Food quality is good wit a nice choice of dishes. Breakfast needs more variety and better quality of juices. Only Nescafé coffee is available, no other coffee specialties. Location is not interesting for this hotel. Suits for business.

"Comfortable and clean rooms"

3
07/01/2016

Comfortable and clean rooms, fast Wi-Fi and clean bathrooms. Staff were very helpful and very kind. The breakfast needs a bit more improvement, but it is not bad. No swimming pool, but a nice rooftop restaurant overlooking the city. No towels in the room - they gave the towels after multiple requests. Slow check in service and booking mistakes. Location was good for just 1-2 night, but no good if staying longer.

"Excellent hotel"

5
07/01/2016

Rooms were excellent.comfort level very satisfactory but a few glitches in service.asked for water 2 times and even then no one arrived.towels were not available and when asked said they had taken it for wash! But overall a very good hotel for a good price

"As expected. "

4
05/01/2016

Nothing to blow you away, but the service was good. The rooms were clean, and comfortable, and the bathroom was good (drencher shower). Value for money was pretty good. The location was ok- however traffic in the morning on the way to the fort train station was very heavy. Would recommend staying closer to the station if you are catching a train!

"This hotel was THE WORST experience we had during our 7-day Sri Lanka trip!"

1
04/01/2016

There is so much to complain about that I'll start from the beginning! We had amazing six days in Sri Lanka and reached Colombo on the evening of 30th December for our last night in the country. Without a doubt, staying at Best Western was the biggest mistake we made that ensured our trip ended on a bad note. While checking in, we noticed we were assigned a room with twin beds, when we had specifically booked one with a Queen size bed (The room was booked more than a month before our trip). On bringing it to the attention of the staff, the two single beds were pushed together and we were told all double rooms have similar arrangements. We spoke to the manager (Jeevan) about the mess-up, and he only apologized and informed us that he can't change our rooms since the hotel was full. Instead, he offered to pay for a cab to take us to another hotel! Not pay FOR another hotel, but pay for our CAB! All this was happening when we had actually received a mail from the hotel early morning that day to confirm our credit card details, else they would cancel our reservation! We were furious and asked for a double bed duvet/bedsheet at least as suggested by the manager, since there was a huge gap between the single beds put together. Luckily, there was a checkout half an hour later, and the manager informed us that we can move to the double room once housekeeping is done cleaning it. We thought the worst was over, but this was just the beginning. When we had called the hotel earlier that morning to enquire about the timings of their rooftop bar, we were told they serve food till 11 PM, but the staff refused to serve us food at the bar even before 10:30 PM and claimed they don't serve food after 10 PM. The in-room dining menu specifically mentioned that the restaurant timings are till 11 PM as well (Photo attached). We thankfully had a takeaway dinner with us from Ministry of Crab (They were highly, highly recommended and we couldn't get a reservation, so we couldn't help picking up a takeaway instead!), which we asked the hotel staff to heat for us. They refused to provide us with any cutlery along with the crab claiming they don't provide cutlery in the rooms! If I wasn't so pissed already, I would have been amused at how their guests are expected to eat anything they order from the in-room dining menu in that case! At this point we had given up on having any decent expectations of the hotel and ate the crabs using our hands and the tea spoons provided in the room. That is not an experience you expect when you pay more than 90 USD for a hotel. You should notice we were staying at the hotel for only one night, which obviously turned out to be more than enough. To cut the long, harrowing experience short, the bathroom of our new room (we were shifted from #405 to #703) was extremely tiny (It seemed like one of those extra, corner rooms at hotels - Photo attached), the shower didn't work at a lower water pressure and had a drainage problem (so I had to take pauses during my shower and wait for the water to drain out), the toilet seat kept shifting, the bathroom garbage can had a broken lid, there was only one glass provided in the room and there were no tissues. At the breakfast table, the seating was so limited that we had to share our table with other guests, and the staff attending to us at breakfast just asked us to get most things we requested ourselves instead of serving them at the table. Dilanth, the guy who helped us move our rooms and handled our check-out, was on his cell phone throughout! The manager, Jeevan, was inconsiderate and not equipped to handle the mess-up that he should have owned and rectified. The only decent staff member we came across was Mandeera, whom we met during check-out: She helped guide our cab driver to the hotel and also helped with the shortest route to the airport since we were running slightly late for our flight. But it was too little, too late. I had great expectations of a Best Western property but I now know I will never ever stay at one in any city around the world!

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo We sincerely thank you for your comments relating to your recent stay with us. We would like to express our most sincere apologies for the experiences you encountered during your stay with us. Just to keep you informed that your comments have been taken very positively and discussed with the team for the purpose of improving. I have personally spoken to the mentioned staff members in your email for feedback and immediate improvement. The lapse in service is not an area we tend to tolerate and hence immediate steps have been taken to overcome areas of concern such as early room allocation, staff etiquette, proper service standards, etc. Whilst I apologize for the deviation of our normal high standards that we are known for, please contact me directly on [email protected] so that I may have the opportunity of arranging your arrival personally. Thank you Sincere regards Renuke Coswatte General Manager

"family stay for a night on new year eve"

4
03/01/2016

Good location, very clean ( as any Best Western property), narrow rooms ( we stayed in a 3 bed room), excellent roof top bar/lounge/restaurant. Good high speed wifi. There is only 1 single lift/elevator, so expect somewhat long waiting in front of the lift lobby at rush hours when you wish to go up/down !

"Nice nest in Colombo after a road trip in Sri Lanka"

4
01/01/2016

This hotel is really nice and new. Rooms are big and a very nicely designed wash room. Very clean, good accommodation, it is valuable for the price. Only one swimming pool is missing (it is really useful in Colombo). One issue is the price of the sides (like booking a taxi to airport). They ask for too much money. Better to do it by yourself. For business, it is a perfect location.

"Good for party!!!"

3
01/01/2016

Last month my company organize the Christmas party in that hotel. So visited the for party. The party was celebrated in Roof top. It was AMAZING party. Good music and Good food. Thanks to Hotel mgmt team to organize this kind of good event.

"Not worth it"

1
01/01/2016

We arrived on the 1st of January, everything seem right until we took a shower and all the room get flooded. We called reception and they send someone from engineering to fix the drain and to dry the room, it was very uncomfortable and housekeeping didn't return to clean it properly. We called for more towels and they never arrived. We were very disappointed and we wouldn't recommend it at all.

"A wonderful stay"

5
28/12/2015

My family and I, had a wonderful stay.The staff are very friendly and helpful....they offer a very personalised service....pay attention to details and are very flexible...the rooms are comfortable and well cleaned...highly recommended hotel

"Not worth it"

2
28/12/2015

The facility itself is fairly new and nice, although it is quite far from central Colombo (30-40 minutes by tuk tuk). The problem is that it prioritizes a top floor restaurant and disco over the comfort of guests in the rooms - loud music until nearly midnight that booms through the 7th (top) floor rooms.

"Hotel"

1
26/12/2015

Don't really recommend this place. We had a bad experience in this hotel. We have booked the hotel so long ago for 2 night stay but when we check in they only provide us 3 rooms instead of 4 rooms. They compensate our rooms with one extra bed in each room for 1 night. The 2nd night, they able to provide us 4 rooms. We were placed at the 6th floor and the rooms are really noisy at night from the live music at the rooftop bar which was located at the 8th floor. No swimming pool. Food average. Staff not friendly.

"Elton hotel"

5
25/12/2015

Elyon stand out from other hotels in their hospitality and customer care. Although they have tastefully furnished and comfortable rooms their staff are welcoming and friendly. Particularly the restaurant staff including Tharindu, Kumudu, Rajitha and Harsha. They helped make our stay enjoyable and made us feel at home. The reception staff are always ready to help with any request and the managers take time to speak to customers despite being busy. The Elton hotel guarantees a pleasant trip that is unforgettable.

"Wonderful hospitality"

5
21/12/2015

Been here for my December holiday....i had a marvelous time here at the hotel...the staff here are very friendly and helpful....hats off to the waiter Tharindu n Kumudu and the wonderful waitress Rajitha....your service are up to standard...keep it up boys n girls...last but not least Mr jayasiri...thank you for your hospitality... Sodia(Seychelles)

"nice hotel"

3
18/12/2015

The location and rooms are nice. Has a rooftop dining option. food is average, staff is not very friendly though. I had forgotten some items in the room and contacted the manager to courier them to me, but they plain lied to me about not being able to send it to me.

"Money well paid"

5
16/12/2015

I would like to thank the staff and management at Best Western Hotel for their utmost hospitality ... They Hotel, staff and management make you feel at as if you have not left home ... Thank you and all the best

"Wonderful hospitality and excellent staff. "

4
14/12/2015

Having visiting Sri Lanka for the first time and spending it at the Best Western I have to say that I was very pleased with the warmth and welcome that was given to me and my family. I accompanied my family on a medical emergency the hotel did their utmost to cater for our needs. I commend the work of all the staff at the hotel and especially Thirandu Dissanayaka and Kumudu Sriyakanthi for thier excellent work ethic and proactiveness.

"Medical Trip"

4
12/12/2015

Very nice staff... chef catered mostly to our needs as we had medical priorities... the food was 3/5 but the restaurant staff was very nice especially Tharindu and Kumudu... both were very attentive and caring for details... overall enjoyable stay...

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere regards Renuke Coswatte General Manager

"Good place to stay"

4
11/12/2015

Just stayed there for one night during my Sri Lanka visit but Loved the hotel. Rooms were good, plus even the staff was quite helpful. Only problem was the wifi connection.. usually the speed was quite good.. but at times there was no connections.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere Regards Renuke Coswatte General Manager

"BEST WESTERN Elyon Colombo"

5
11/12/2015

Thank you Mr. Nilantha Sooriarachchi.. the staff was friendly and helpful.. We had a great time.. Great place & superb service. The foods also very tasty.. love the location and atmosphere.. ........................................................ ....................................................... ........................................................

"WORST FOOD EXPERIENCE AND MANAGEMENT stay away from it"

1
11/12/2015

1 arrived at 1am. as soon as i reached, a manager said the ceiling of the room which i booked has collapsed. so i was moved in a filthier hotel called the Ceylon city hotel. he said the ceiling will be fixed by 7am in the morning, and i can move in. my impression of the story is that he had over booked the hotel, or he deliberately put me aside to accommodate a larger group. and there is a spooky guy in the restaurant who asked me my room number all four days of my stay during breakfast...not that too many guests and he forgot. there were hardly any guests. 2-3 at the most. breakfast was funny. combination is chicken curry with bread !! fish curry with cake there is a fake smile in everyone's face, ehich they overdo..u can make out. no one to take your bacs to your room and to bring out. luckily my taxi driver recommended sri vihar..an indian restaurant..otherwise i would hv starved. dinner is equally funny.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo Firstly, let me sincerely apologize for the inconvenience caused to you during your recent stay with us. We certainly understand your disappointment after arriving at the hotel around 2 am in the morning to be told that your room was not available. It was a fact that we had unforeseen maintenance issues with few of our rooms during the evening hours which was addressed and resolved by the early morning hours. It was unfortunate that this occurred during high occupancy which made yet challenging to you're your accommodation within BEST WESTERN Elyon Colombo. Due to this reason, we had to seek alternative accommodation for you for your arrival night which one of our staff members had gone with you to the hotel and ensure a smooth check in process. Similarly, we had organized your welcome back to our hotel the very morning and allocated the next available room for you. As a token of our apology, we had organized a complimentary dinner for you which is quite important for us as the gust must be kept satisfied at all times during the stay. Also, from the feedback received from the team, we have been most flexible in offering you next day dinner instead of the departure morning breakfast due to a very early morning flight. Rest assured, our breakfast is extensive with eastern, western hot food items with an array of cheese, yoghurt, selection of fruits, cereals, juices, eggs and bread and pastry items. Also, we are flexible to tailor make some of Indian food items upon request. Once again, we sincerely apologize for the inconvenience caused and certainly encourage you to contact me via email [email protected] for any future queries. Thank you Sincere regards Renuke Coswatte General Manager

"Excellent place!"

5
10/12/2015

We had our staff Dinner at Best western. Great place & superb service. The foods also very tasty. All front office staff were very supportive. Ideal place to have a cooperate event. The roof top superb in the night. All staff had a wonderful evening! Anushka IPM

"Celebration of my Fiancee's B' Day"

5
08/12/2015

The environment of your hotel was really pleasing.We had a very enjoyable evening at the Rooftop where we were helped by Mr. Nilantha Sooriarachchi who went out of the way to make it a memorable occassion.

"Compliment"

5
07/12/2015

I am writing this note to compliment and commend your excellent service. Thank you for helping to make our event a huge success. our special thanks goes to Mr Nilantha and your staff that did an outstanding job to make our event a success. Thank you for all of the hard work. I know you and your staff put in to making our wonderful memories. We had a wonderful time, the meal was delicious.

"Pleasent experience...enjoyed it all around"

4
05/12/2015

Clean room and a nice bathroom. Staff were very friendly and helpful all the way up to the manager. In fact customer relation staff member called to find out if I was having a pleasant stay etc...feels good to know management is interested. Roof top bar setup had a birds eye view of the surrounding area and a good selection of liquor and bar food. Breakfast had a varied selection. Oh BTW work out room had good equipment and a rooftop view. Overall I had a enjoyable time and would return again!

"Nice Stay"

4
30/11/2015

The hotel was fine to stay for a quick and short time. Location was a little away from the city centre though. It has all the basic requirements for a hotel. I would recommend my friends to stay here if they are looking for value for the price tag.

"“Great location, best rooftop view and the greatest service”"

5
30/11/2015

Had superb party and got the best service ever. wish to make this place permanent for all the events in the future. Nilantha the F&B Manager gave us a superb treatment and even after the event support.

"It was nice stay!"

4
30/11/2015

It was nice stay! The staff and the manager (Nilupulee) were absolutely amazing and welcoming! The rooms are insane! You have to see it to believe it! Great overall value! Amazing food! We would recommend this hotel for couples.

"A Reasonable Hotel"

4
24/11/2015

We arrived at 12.30 Pm with a booking for the next night with a check in time of 2pm. However, the duty manager Ms Nilupulee gave us our room without any extra charge. She was really supportive throughout our stay. It was a spacious well fitted bed and everything was clean and well cared for. It is well located and has a brilliant roof top bar.

"Home away from home"

5
24/11/2015

When own home is not too spacious this is exactly where you could gather your folks. You will feel at home with the caring service of the staff. Our sincere gratitude to the duty manager Ms Nilupulee for the excellent hospitality provided. Pretty worth experience for the price you pay.

"Great Accommodation"

5
24/11/2015

I stayed at Best Western Hotel for 2 nights.Nice room with high ceiling perfect for a solo traveler or a couple travelling light.In spite of the busy road one hears nothing. Food and everything was impressive.My special thanks goes to Ms. Nilupulee for the great service extended from the start to the end of my stay. Overall it was a wonderful experience. Thank you. and i will definitely be coming back soon

"Excellent Service & Great features."

4
23/11/2015

The hotel handled a group of 20 guests for my company for a period of 3 days to the total satisfaction of my guests and my company. From the initial planing stage the Hotel staff members were very professional and extremely helpful in planing and arranging the needs of 20 guests. My sincere appreciation goes to Nishika Weerasinghe, The dynamic professional who was one of the main reasons for our selection of the venue for the simple fact that she was instrumental in identifying the needs of our company and putting together a brilliant plan. And she made sure that everyone carried out the duties to the dot in making sure my guests had a comfortable stay with great food varieties and excellent services. hats off the entire Best Western Team Colombo. All the very best!

"Wonderful Atmosphere for a perfect and tasty meal"

5
23/11/2015

The food here is to die for. Accompanied by the lovely atmosphere and the great hospitality of the Sales and Marketing Manager, Ms Nishika Weerasinghe, it was the total package. She was so helpful specially in making seating arrangements as we were slightly late. She even recommended the best drinks which made our experience even better. All in all this is one place where we have visited often and will do so in the future.

"Excellent stay & excellent service..."

5
22/11/2015

I was approached by Coporate manager Nishika and was also invited to the hotel to see the rooms and experience their hospitality. I would say it was outstanding. Rooms are clean. Food took some time to arrive at the table but the food was cooked just perfect. The conference hall is very small but clean and up to standards. My guests were quite happy staying there but I received a small complaint with regard to the breakfast. ( there should be more vegetarian options ) Rooms : towels should be changed on a regular basis. So far I will definitely recommend to all my principals.

"Kick Back, Relax, Feel at home"

4
21/11/2015

I had a thoroughly satisfying stay at best western, the staff were very friendly and professional, and tended to my every need. The atmosphere at BW Elyon is very chilled, with a really nice rooftop bar where you can go and enjoy an evening drink and check out the Colombo skyline. All in all I had no issues staying in this hotel. If I was to comment on anything, although the breakfast buffet was pretty much fine and acceptable, with plenty of fresh fruit salads and other warm dishes, they might be able to improve their seafood basket at the rooftop bar, as it was overcooked and did not stand up to the rest of the experience.

"Great stay"

4
21/11/2015

Room was excellent and the check in and check out were quick..... Staff are friendly and polite... Guest relations Mandeera was exceptionally helpful with my stay.... Room service was quick to respond.... Really made us feel welcome Thanks for the lasting memories....

"Value for money"

5
21/11/2015

Had a great stay.My room was almost twice the size of a standard hotel room along with all the modern facilities.Totally exceeded my expectation. Nice Rooftop bar with reasonably priced cocktails.Location was great and only few minutes walk to the main shopping part of Colombo. Special thanks to the duty manager Ms Nilupulee who made our stay possible.

"great customer service"

5
21/11/2015

The customer service was excellent! The room was clean and comfortable and we were pleased with the service provided. The staff are always ready to assist you and they do it with a smile on their face. Best Western is a home away from home!

"Grate Services Hotel"

4
20/11/2015

A nice hotel love the atmosphere and the friendly staff Including Nishika who gave a excellent customer service. the Rooms are modern and for a single and a double stay. I highly recommend this hotel for any one coming for a business. Thanks.

"Lovely atmosphere, with good service and food."

4
20/11/2015

Lovely place to visit atleast for a meal, the roof top has an amazing view and atmosphere and the food should be given a lot of credit for, a super variety and taste. Special mention about an employee Ms Nishika, who has been very supportive and never fails to check on us everytime we visit and never fails to inform about the promotions available and always keep us on track, hope to drop in again soon!!

"Professional staff but poor experience...."

3
19/11/2015

My wife booked the room on booking.com. After a long journey from Toronto, on our arrival we were informed to have breakfast and said that the room will be ready soon. Went for it but couldn't find much variety and my omelette order was served after a long time. I prefer stay silent but we want to give a shout out the hotel's Sales Manageress Nisheaka Weerasinghe. We met her in the hotel elevator.'' Yes '' she made it... she made our stay far more better than we experienced. She turned all our bad experiences to good ones. We got to know ''tapas menu'' and awesome Sri Lankan Arrack cocktail.If anyone go there don't forget to try those...... Thank you Nisheaka Weerasinghe , We prefer remember not best western much (sorry) but your professional service for made our stay more valuable there ......

"Bad location, superb roof terrasse"

3
18/11/2015

We used this for less than a night, spending Air Berlin points, waiting for our Dubai night-flight. Located in the middle of nowhere I would not normally use this sort of hotel. Slow check-in due to overbooking (!). Small, but nice room. Very welcoming staff seving wonderful welcome juice. The cherry on the cake is the terrific roof terrasse with 360 views of the maze of Colombo. We had a simple lunch there, and it was just fine.

"Suggestions and appreciation"

4
18/11/2015

Thank you Best Western for the wonderful experience. The only down fall is that the hotel didn't have a pool and the breakfast was not that great. It would be ideal if you can add in items like Sri Lankan sweets, milk rice and string hoppers - typically local .... I spoke to a lady at the hotel called Nishika. She was very kind, helpful and was a delight : always had a big smile on her face at all times !!. Hope to visit Best Western in Sri Lanka soon !!!

"Nice Staff, Wonderful Service"

4
18/11/2015

We booked this hotel for our Indian Music Concert, They were the hospitality partner for the concert tour. I Would like to thank the management and staff of the Hotel on behalf of Abzolute Infinity Pvt Ltd for the wonderful service they offered. The Management was extremely supportive and Special thanks goes to Nishika for the support. Highly Recommend to everyone, both business and leisure. Cheers and wish you all the best.

"Wonderful Service"

3
17/11/2015

Good hotel for business visitors, have always had the best customer services at any given time. Thanks to Nishika for doing a wonderful job so far and reachable at anytime for assistance. I wish her all the very best and a fabulous future in the hospitality trade. Shamala..

"appreciation"

5
16/11/2015

Appreciate Nishika for her hospitality services rendered to our visitors, best customer services offered. She is reachable anytime for any assistance and always obliging. I wish her good luck with her career - Rosie SLRFU

"Wonderful modern hotel with a scope of improvement"

4
16/11/2015

It was a lovely night we spent in Best Western Colombo with nice Service and a wide spread breakfast TDH menu. Nice room with modern amenities (though a bit small) and the best part is the terrace bar. Amazing view and open lounge. A few things may have been organized better: Quality of Food should be improved, Minibar menu can be made better with some better drinks selection, employees may need some basic training on Guests' service. Overall, it was a nice stay and I will never hesitate to recommend it.

"Good accomodation for business trip"

4
15/11/2015

I stayed in the hotel for 14 nights with breakfast included. Breakfast menu was excellent. It's a buffet breakfast. The menu was different each day. Food was tasty. The combination of local and western food was good. It is highly recommended to get breakfast part of the room hire as there aren't any other places nearby to get breakfast. Only negative point I have about breakfast is coffee isn't included. As a heavy coffee drinker I was not happy about that. I stayed in a queen bedroom. The room was neat and clean. The space was enough to move around. The bathroom however was a little less spacious but functional. The staff are friendly. The management is quite good. I accidentally overbooked by one extra night and the management happily cancelled that and refunded the money. There is a rooftop bar. The prices there are reasonable. The view is great. Laundry service is available. I found a laundry shop called The Laundry Shop nearby (1 min walking distance) that charges 650 rupee for 5 kg. They had same day pick up which was good. One thing the hotel is missing is a swimming pool. The hotel is environment conscious which I liked. They have tips and signs to save energy and water. The hotel is a bit far from CBD and shopping district. There are usually three wheeled vehicles just outside the hotel. It usually costs 200 - 300 rupee to get to Galle road. Always make sure to use the ones with meter.

"Great escape in the middle of the city"

5
15/11/2015

We stayed here for one night and the hotel is located in the colombo city limits with very close and easy access to the main roads. The staff was very friendly and offered almost everything we requested and it was definitely beyond expectations. Great service I would say. The sight from the roof top is definitely mesmerizing.. and big thank goes out to Nilupulee for helping us with the arrangements. it was really great to receive such hospitality.. If some is looking for a quick or even a long stay in city limits - this is the best choice.

"Great Hospitality"

5
15/11/2015

I stayed there for 2 nights while having medicine in near by hospital. I highly recommend this hotel because of the great hospitality. Food and everything was impressive. My special thank to Ms. Nilupulee for the great service extended from the start to the end of my reservation and stay. Really appreciate.

"Definition for hospitality"

5
14/11/2015

We stayed there for a night, and everything was just perfect and well organized. Quality food, very tidy rooms, nice location, friendly staff, etc. Special thank goes to Nilupulee Premaratne for accommodating all our needs and for the wonderful service provided during our stay. Would recommend this hotel as a classy one. Thanks a bunch! :) Regards, Hemalsha P.S. Sunset from the rooftop is the best.

"Not worth the price!"

3
14/11/2015

We stayed for one night. When we checked in we were asked to pay for the third person (my daughter). Though it was ok to charge but the room proved to be expensive for us, about 120 USD, not worth it... we stayed later in other hotel at the same rate with better facilities. The breakfast spread was below average. Since it was on the busy road, lot of noise was coming from the road, quite disturbing

"Nice place with very friendly staff"

4
14/11/2015

Stayed in this hotel while on a business trip to Colombo for 4 nights. Very friendly staff who put in extra efforts to make the stay comfortable & and are always willing to help with a smile. Nice rooftop restaurant with a good view of Colombo skyline to relax and spend some time in the evenings. More food options in the restaurant on the ground floor could be an area of improvement. Overall, had a memorable experience of Sri Lankan hospitality and would definitely stay here whenever I visit Colombo again.

"Friendly staff, best location and lovely atmosphere"

5
14/11/2015

My friends and I stayed there for 2 nights and totally loved the experience. Facilities of the hotel and the condition of the rooms were exactly as described, great location and delicious food. Special thanks goes to Nilupulee who had planned and organised our booking.Will definitely come back!

"Roof top restaurants absolutely awesome "

5
14/11/2015

Loved the food and the exceptional service. I am a happy bunny. Comfy rooms too and the staff do great customer service. What else can be better than a dedicated team of staff, who are constantly making sure I am doing fine. I appreciate all the help when I was planning on the places of interest and they have been a big support. Love this place.

"Hospitality at its best"

5
12/11/2015

One of the best hotels in colombo i should say.. we stayed there for two nights. And the staff working there made our stay a memorable one and special thanks goes to Mrs Nilupulee who helped us a lot during our stay. Food was amazing and we experienced different combinations of food for all 6 meals..

"Dilip Karunatilleke"

4
12/11/2015

We wear stayed at the hotel it was one of the best hotels I have visited. We stayed 2 nights we wear planing to go again. By the way thank u very much Nilupulee Premarathe u help us a lot, in this stay.

"The Best Hospitality Experience we have ever had"

5
12/11/2015

Stayed 3 nights,but at the end of the stay we did not want to leave. We experienced the best hospitality of a hotel that we have not had experienced in any other part of the world. The location of the hotel was great. The city view was beautiful in the night. Room service and the food was fantastic. The most memorable experience was the friendly staff led by the Guest Relations Manager Nishy Weerasinghe. She was so caring and attentive to our needs during our stay and she made sure that we got the best service and made our holiday such an amazing, pleasant and memorable experience. We would definitely go and stay in this hotel again when we visit Sri Lanka next year.

"great customer service"

5
11/11/2015

we stayed for one night, wouldn't mind staying few days more. food was amazing. The rooms are great.great facilities. The views from the roof top restaurant is really cool. Special thanks to brilliant staff who made our stay a pleasant one (specially Nilupulee) who helped us during our stay.

"Excellent food and Great service"

5
10/11/2015

The food was highly commendable. The prawn toast with soup was beautiful. The service was friendly and Nishy , the Guest Relations Manager made sure we were all comfortable and looked after us very well.

"Charm of City lights"

5
08/11/2015

City lights is the ideally location for a nice chill out session with some friends. Amazing view at night to wind down. Food and drinks are value for money and service is excellent. The staff is very attentive and prompt.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Guest, Greetings from Best Western Elyon Colombo. We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere Regards Renuke Coswatte General Manager

"Best accomadation around this area!"

4
06/11/2015

- Clean nice new room - Comfortable bed - Well trained, attentive and friendly staff (especially Nilupulee) - Roof top restaurant offers good value for money drinks and food - Good view from the roof top - Easy access to Jagro, German Bread Company and all the eateries in Nugegoda

"Good "

4
06/11/2015

It's a good hotel in Colombo and also cheap but the problem is they don't give guest tooth brash and paste as well as soap for bathing but all other are awesome. It will give help you for travel and tour guide and also arrange car for city tour and always do all the work with a great smile and the people who take care your food also help you wit a great smile :) always a bunch of happy & smiling people work for you to make you smile & happy always :)

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent comments placed on www.tripadvisor.com relating to your experiences at BEST WESTEN Elyon Colombo. We are indeed delighted to note your experiences with us were indeed very positive and your time with us memorable. We look forward to your return visit and the opportunity to welcome you back. Thank you Sincere Regards Renuke Coswatte General Manager

"Let me Shout "WoooOOOOOOOWWWWWWW""

5
06/11/2015

Fabulous property, Rooms are excellent. The Room service was super fast. Evening time I was chillaxed at the roof top which has an excellent view plus the Evening Breeze along with the light music (Awesome....)....Bathroom is well furnished with the latest equips...

"good and clean"

4
06/11/2015

nice hotel with friendly stuff. good breakfast, location is not in beach side. there is no good restaurants around it. the nearest one is MacDonald and dominos pizza . about 1km from it. tripadvidor. you should not force reviewer for 200 letter. if I dont have any thing to write. plz dont let me complete such now !!!!:-)

"Superb customer service"

5
06/11/2015

Stayed for one night but would have loved to stay more. The rooms are great, with all modern facilities and the beds are really comfortable. The views from the roof top restaurant are fantastic. We were particularly grateful for the brilliant staff (specially Nilupulee) who helped us immensely during our stay.

"Real Value for money"

5
06/11/2015

A hotel with a good view of the Colombo city and give easy access to other places in the city limits. Food was really nice good and real value for money. service was really good and the rooftop bar is a nice place to hangout with friends.

"Amazing Place, Great Staff"

5
05/11/2015

This hotel was a amazing place to stay whilst i came to visit Sri Lanka, it had all the great facilities, and the staff was great pleasure to be around. Especially the Receptionist Keerthi, He made us feel welcomed, it almost felt like a home. The hotel had a enjoyable atmosphere and would recommended to all my friends.

"Nothing fantastic"

2
05/11/2015

Nothing great. Staff lacked mannerism. Parking priority not given to guest and rooftop bar closed without prior notice for their staff celebration. Check in very slow, and attitude of staff is as though we owed them something. No amenities at all. Too ex for it's location.

"Fantastic Customer Service"

5
04/11/2015

I reached the hotel at about 11:30pm and badly needed to access WiFi as I had an urgent email to be sent out. However the WiFi wasn't working. The staff tried to get it to work again but it won't budge. After an hour or so of trying, I was in a panic state cuz the email was very important. There was no other place open at the time where I could access Internet. At that point, one of staff members, Shalid, took it upon himself to sort the issue. He got Dialog (mobile network) guys to come over at 2:30am in the morning and set up a plug and use WiFi device in my room when they couldn't fix the hotel WiFi. I cannot thank him enough for going beyond the call of duty and saving the day for me. That aside, the hotel is well maintained, rooms are comfortable, and the food in the restaurant is really good. I tried their vegetable couscous and loved it so much that I ordered it again the next day. Whenever I'm in Colombo next, I'll make sure I stay here.

"Real Value for Money"

5
04/11/2015

This is a hotel in Colombo, Sri Lanka which is excellent in all respects for a budget traveller. The rooms are really well appointed, with a large window, adequate space and very practical bathroom. There are no noises from the street below, or the corridors.We spend 3 nights there from the 19th Oct to 21st Oct, and never got hear any banging doors or toilets flush from the adjoining rooms. This hotel I think is more suited to business traveller, as it is in the business district of Colombo, and there no shops or eateries within walking distance. The roof top Bar is beautiful and offers a grand view of parts of Colombo. The staff is helpful and friendly but not intrusive.

"Great place and even greater staff!!"

5
04/11/2015

My husband and i traveled to Sri Lanka recently and stayed at best western expecting the same set up as we would in Canada. But to our surprise our stay there was well worth our money. The rooms were clean and the staff is what did it for us. Specially a lady named Nishy W. Helped us with dinner selection (something we never expected) and gave us a phenomenal service. We both appreciate the little touches that the staff did to make our experience enjoyable. We will definitely visit Best Western the next time we vacation in Sri Lanka.

"Best experience in Sri Lanka!"

5
04/11/2015

I had the greatest experience ever!!! The staff were super friendly and the service was incredible. I went there with my family and I can say on their behalf that they thoroughly enjoyed it. I recommended this Hotel to everyone I knew! I wish I could rate higher than 5 stars!!

"Amazing Experience"

4
04/11/2015

Amazing Experience For me following things matter when I choose any hotel to stay: • Ambiance • Staff • Food • Location For this “BEST WESTREN” lovely Ambiance a cool and calm place to stay. Caring and Friendly staff they made me feel like home during my stay. Excellent food quality And obviously the location was very convenient for my travel. With My overall experience was amazing the ambiance, staff, food location everything was Amazing!! 10 / 10 from my side. Any one travelling to Colombo should try this!!

"Perfect View"

4
04/11/2015

One of my favorite place n the town. Perfect view and a perfect place to hang out... Awesome place... Staff was very helpful. perfect place to have good food with good vibes. I just love the view in the night..

"Excellent hotel and staff "

5
04/11/2015

Excellent service , great food , Staff was very help full and SHAHIR was outstanding and a great asset to your organisation , The hotel and staff were top class, were out of this world, and the breakfasts were to die for! We can't wait to come back! ..."

"#class"

4
04/11/2015

The food is so tasty you won't stop eating - and the Deseret is amazing. The rooftop bar is fantabulous and a pretty good place to chill with friends. Possessing friendly customer service team. Should hangout more at this place. #chilledoutlocation

"'Nice place to stay with lovely front desk staff' on my birthday."

5
04/11/2015

As soon as we arrived i was amazed about the customer service they gave... They opened the car door and took out our bags even they carried out our baby until we settled inn to the hotel. They welcome with a juice called soursop i guess. And my wife has requested some arrangements for my birthday. We have requested a large room as we was with some more bags. So they gave a room on 6th floor but when we checked into the room i felt that the room was not that much comfortable i called down reception and ask for an room change the immediately changed our room for 7th floor the room was stunning clean and tidy. Finally they have arranged us fruit basket and from front desk Bashith has made a birthday card with one of my photo he has taken unknowingly that was really amazing me and my wife loved that it was unexpected for us. Good luck for all off your who are working at best western elyon colombo.

"Warm welcome, wonderful staffs and good hotel location."

5
29/10/2015

I stay at Best Western Hotel from the 19.09.15-10.10.15. I would like to thank the general manager, very nice and patient guy, Mr Shahir, the sales and marketing manager who always foresee that we are well looked after, the receptionists, Miss Isanka with her lovely smile even if she's tired, Mr Basith, very professional and helpful and Mr Keertha, my bodyguard Lol for saving me at the hospital where I was stuck and the house keeping guy for putting those lovely flowers in my room that day after having a hard time at the hospital. Thank you all.You make an awesome team and I will definitely come back again.

"Good Service and amazing staff <3"

5
27/10/2015

nice and really comfortable place to stay, the staffs r super friendly and amazing, i met a most amazing member in the hotel who call ms nishey weerasinghe and she was super helpful and did a great service, i wish her bright future and all the success her life, she made our visit extra special, thank you very much for the lovely service and excellent food <3

"Everything you could ask for"

5
27/10/2015

A terrific experience of our first nights in Colombo. The staff is friendly and helpful. The rooms think of everything that you could possibly want. A multi USB port is what I loved the most. Oh yes it's a delight to shower ..with the power fittings. The breakfast is a mixture of local Sri Lankan and global..take your pick!

"Service is great. very friendly staff"

5
26/10/2015

Lovely place. the rooftop bar/lounge area has a nice view of the colombo city and is best at night! Very friendly staff and the food is really good. the ambiance of the lounge area at night is very relaxing.

"Good Service and Courteous staff"

4
25/10/2015

Nice and comfortable place to stay. Roof top provides a great view where you can spend hours even alone and you can enjoy good music too. Although all the food served is claimed to be Halal ( which means they buy their material from Halal Shops ) however pork dishes too are part of the menu sometimes. Though Tharindu, Nilantha, Rajitha, Isru, Nishika are few names I could remember and special thanks to them for making my trip comfortable however I will say that all the staff including those at reception are really nice.

"Lovely service, terrible breakfast"

4
24/10/2015

This was the first hotel we stayed at on our 3 week trip in Sri Lanka. The service was lovely and the room very comfortable. We went up to the roof top bar for sunset which was amazing and had dinner and drinks. Dinner was delicious with a good range of both traditional and western food and the drinks were strong and cold! Our only complaint would be the breakfast, the food was left out with no heat for a long time before being served and you had to pay for an instant coffee from a machine that really you could use yourself. Some of the meat tasted off and the "toast" was really stale bread. I would definitely stay again as the good far outweighed the bad but I would go out for breakfast!

"The food was excellent!"

5
24/10/2015

Loved the ambiance of the place. The staff are super friendly, especially Ms Nishy Weerasinghe who was ever so polite and helpful. I was impressed by her calm demeanor when dealing with difficult customers like myself :) Best Western is lucky to have staff like her working for their hotel. Keep up the good work!

"Pleasurable stay and great service "

5
23/10/2015

Me and my friend had a two night stay in best Western and hands down we would visit again when we are back from down under. Great service, amazing food, friendly staff. I would like to specifically thank Nishy (staff member) for guiding us through our stay in the hotel and also giving us some good travel tips. Would highly recommend this hotel.

"Completely satisfied"

5
23/10/2015

The hotel's services are excellent. The hotel manageress, Nishika, is very accommodating and extended our check out time to 17:30 for no extra cost. Also, the food is lovely, the rooms are comfortable, the mini bar prices are very reasonable and the view of the city is amazing.

"Delicious 3 course meal"

5
23/10/2015

I have been to best western numerous time, however the service remains at its best. I had my 3 course lunch with a few friends, and it was great. I had the corporate manager Nishika checking up on us and recommending some tremendous dishes and drinks. It's certainly worth a visit and reasonably value for money. In addition they have plenty of parking space and a cosy rooftop to have a chilled out night.

"Lovely experience"

5
22/10/2015

we had really great time at the hotel. Very comfortable and quiet rooms with nice view. Rooftop was amazing experience. Our special thanks to Corporate Manager, Nishika for her kind assistance and making our stay more comfortable...

"Amazing ambiance and very Friendly Staff"

5
22/10/2015

My husband and I was looking for a place to go and enjoy on a Friday evening and as recommended by one of my friends we headed to Best Western which was a very good choice made by us and thanks to this super energetic and kind lady Nishika we had the best experience ever. She helped us from the time we came in to the place and the food/ ambiance was just lovely. Keep up the good work:)

"Amazing Rooftop"

5
21/10/2015

I was passing by the hotel and thought of dropping by as there was quite a lot of parking, when to the roof top and they have an amazing city view. Thanks to the corporate Manager Miss Nishika, she recommended some amazing dishes for me out of the menu. The Prawn and fish platter was indeed a winner. Thank you very much. But if you can bring the food a bit sooner the better.

"My husband is the CEO of soft logic retail"

5
21/10/2015

Loved the ambiance,food , the staff specially their cooperate manager Miss Nishika, she's one of the best I have come across . Loved the rooftop, been there for a cooperate cocktail and the food was super and the place was clean . The rooms are spacious.

"Visit"

5
21/10/2015

Thank you best western for the wonderful experience My friend booked a room for me over there and I simply enjoyed every moment. A special thank you to your corporate sales manager Ms. Nishika who was very polite. She was quite keen on helping all the guest. I will definitely visit best western Colombo soon. Breakfast should improve and there should be more SRI Lankan selections. Towels need to be changed on a daily basis. Other than that everything was just perfect .

"Service "

5
21/10/2015

The hotel is pretty chilled out and I'm a big fan of the rooftop one of my favorite hangout spots! And a lady named Nishika I think she's the corporate manager? She was really really helpful and took good care of us :) kudos to her :) thank you! :D.

"My stay at Best Western Elyon, Colombo"

5
18/10/2015

I was in Sri Lanka from the 19th Sept. to 10th Oct. 2015, this was my first visit, I stayed at Best Western Elyon, Colombo. I wanted a hotel convenient for Asiri Surgical hospital; the response to my brief e-mail to Best Western Elyon from the Senior Sales & Marketing Manager , Shahir was surprisingly prompt , very friendly & afforded all the necessary information; my decision was easy; I got, a warm welcome; the room clean with modern facilities very comfortable ; & with a view just what I had requested, the breakfast lavish, usually with a lot of fresh fruits, juices; every thing was better than home away from home, really carefree. A very good team , ably headed by the GM who always had time to chat to his guests with a smile, the dynamic, knowledgeable Shahir always ready to listen, assist, advise & accomodate ; the resourceful Bashith who can solve any IT, mobile phone problem, delightful Isanka with such a beatiful , welcoming smile; Dushyantha always calm & ready to help, the Food & Beverage Manager if I'm not mistaken ; rugby expert , all the waiters & little friendly waitress of the restaurant ready to assists, every one else I can't recall their names; well done GM , well done the whole team, well done Best Western Olyon ; you're the best; I left with mixed feelings to go home to Seychelles from home away from home, had a memorable time, have no hesitation to recommend Best Western Olyon, I'll be back, have many friends at Best Western olyon, best regards; Take care & keep up the good work

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear Harold, Greetings from Best Western Elyon Colombo We are indeed delighted by your wonderful words and moreover your stay had been extremely memorable. Explanation of your stay on www.tripadvisor.com indeed will further motivate our entire team to achieve more in our service delivery levels and guest satisfaction. We understand you have taken your valued time to mention in detail of the extra contributions our team has made during your stay with us. I am very proud to head a team who is constantly attempting to make every effort towards making guests stay memorable and although this is a team effort, individually we will acknowledge them appropriately. We trust you are recovering well and indeed looking forward to welcome you back for a holiday with Best Western Elyon Colombo in the near future. Thank you Personal best regards Renuke Coswatte General Manager

"Convenient location Western standards"

4
15/10/2015

I spent 5 nights me and my consultant at the Best Western Elyon Colombo. The staff is friendly and well trained. I will use the place again. Suggestions : change the door system so we can keep the door open when communicating room to room.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo Many thanks for sharing your valued comments of your recent stay with us. We are indeed delighted to note of your positive experience with us and equally satisfied that we have done our utmost during your stay. We will take the initiative of sharing your comments which will do doubt motivate the team in ensuring we achieve more in our service delivery and standards. With reference to the opening of the door system suggestion whilst we have noted, we seek your kind assistance in further clarification and appreciate same can be provided to [email protected] email. Whist we appreciate your comments once again, we look forward to your next impending stay with us. Thank you Sincere regards Renuke Coswatte General Manager

"Pleasant experience"

5
14/10/2015

I've stayed in this hotel for more that a month with my husband and overall I have a nice feeling. The staff were friendly and trying their best. Nice memories of spending the evenings on the roof bar, the barman was always a great host and we really appreciate it. The food could have been better but it was ok. The room had taste. We had the most comfortable bed and a roomy shower. Loved it! I would have liked very much to have a balcony although, or at least to be able to open the window. Regarding the housekeeping, I was surprised by a flawless cleaning and an amazing attention to details that really made my long stay in the hotel very pleasant - the housekeeping guy was the perfect combination of friendly and professional. Definitely he was my favorite stuff - don't remember his name :( There were days when he was being replaced and I could really tell by the way the room was looking. Also, those days I was without toilet paper and superficial cleaning , but only as an exception. Most of the time the diligent guy was cleaning, the things were looking great and I felt spoiled. Definitely I recommend it! The management even offered us a day and night accommodation to other hotel with more alternatives of entertainment. Great and unexpected surprise, the gesture proves their commitment to offer a good experience to the guest.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo We are indeed delighted and encouraged by your comments of the recent stay with us. Staying long term with us it is our utmost belief that we must strive to personalize, recognize and reward our most loyal guests. We have taken the liberty of sharing your comments with the rest of the team for further encouragement. We have also noted that you have highlighted in particular a Room Attendant who had made your stay memorable. Although this is a team effort, we encourage and motivate individuals with outstanding contributions to guests experiences. No doubt we will do the same in this instance. Once again, we are extremely satisfied to note of your comments. Please let me know via email [email protected] regarding your future visit as we are equally delighted to personally manage your arrival. Thank you Sincere regards Renuke Coswatte General Manager

"Nice, modern and clean"

5
12/10/2015

I nice hotel and clean. Like the atmosphere and the frandly staff. Rooms and bathrooms are modern and conviniant for a single and a doble stay. I highly recommend this hotel for any one coming for a business.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo Many thanks for sharing your valued comments of your recent stay with us. We are indeed delighted to note of your positive experience with us and equally satisfied that we have done our utmost during your stay. We will take the initiative of sharing your comments which will do doubt motivate the team in ensuring we achieve more in our service delivery and standards. Whist we appreciate your comments once again, we look forward to your next impending stay with us. Thank you Sincere regards Renuke Coswatte General Manager

"DO NOT RECOMMEND FOR A LONG STAY"

2
12/10/2015

We stayed at Best western ELyon colombo for 40 days. We had to extend our initial week long trip due to pending paperwork we needed to finish. the first few days was excellent. Staff was friendly and the reception desk helped us a lot with locations as we had no idea to go around. Around the 20 day mark, the hospitality was reduced by a far margin, we once came back to the room with an unfinished housekeeping job. Literally the beds were made so hastily, nothing was done. Often times, housekeeping has forgotten to put water bottles, tea, toiletries etc. We had to deal with buying them ourselves. Further more, the effectiveness of the house keeping and room service is an absolute ZERO. Room service would be delivered 1 hour later, and so was housekeeping when called. My father asked to dry clean his expensive business shirts and it was sent back with burns and no apology or acknowledgements! We resorted to buying a new shirt as he had a meeting to attend in a few hours. THE WORST PART: After paying 3 lks and 60 thousand, we were left with such a bitter taste. WHY?: My father had to leave at 3am to catch his flight and mine and my mother's was at 8am. My dad had asked multiple times at the reception desk if there was any remaining payments/ pending payments ( we settled everything by cash) And we were informed there was nothing left. "zero payments to be made sir"- Keerthi (front desk guy). Then, when me and my mother had to check out, the housekeeper guy comes in and informs us that we had consumed BEER and what not from the mini bar. FIRSTLY, NO ONE IN OUR FAMILY CONSUMES BEER!!. We had consumed a total of 5 drinks and 1 chip bottle. Nothing was refilled might i add to the mini bar. No one checked or anything. We were told we had to pay the mini bar amount. We have receipts that show we made payments for the mini bar already. They told us that it's mini bar+ laundry which = to laundry only. Why have + mini bar if thats not what it is?! Secondly, the price for the laundry was only LKR 525.00, we had paid LKR 1180.00 for laundry plus minibar. When asked, they said it was the price for the mini bar. Clearly, from above, you would deduce that we paid for more than the laundry which means we had settled the payment for the minibar already. They treated us terribly when checking out, exclaiming that we were lying and we had consumed the beer and had not paid for the mini bar. IF, the mini bar payment was truly not made, then is it not customary to inform the guest that during checkout there will be a mini bar payment due?? We only had money for the airport taxi when we were checking out as we were under the impression that we settled everything. Reception guy Keerthi was raising his voice demanding that we don't leave before paying and disgustingly claiming he had to pay "from his own pocket" otherwise. What kind of language and mannerism is that?!. HORRIBLE,HORRIBLE WAY TO TREAT A GUEST WHO HAS STAYED FOR MORE THAN 1 MONTH!!! We Ended up not having cash to pay for food or anything. I do not recommend for long stay and beware of the impending payment you might have to make for the mini bar during checkout. and check the receipts carefully!!

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo Firstly, let me sincerely apologize for the inconvenience caused during your stay with us and in particularly at time of departure. Our strive always is to ensure each guest is looked after well and individual needs met but deeply regret that we were unable to do so specially during the latter part of your stay. After careful review of your comments we have taken specific action to ensure our communication is improved in ensuring gathering vital guest comments during and at time of departure. We trust this will improve immediate action necessary to rectify guest requirements as soon as possible. Also, we have initiated hosting of our long stay guests at any of our dining outlets specially to stress the earlier point made of obtaining guest feedback specially during the stay. In relation to the departure incident, we have taken necessary action to educate and train the entire front office team in effective communication skills and effective management of guest encounters. We expect positive results in the immediate future as a result of the mentioned actions. We humbly request you to give us another opportunity to re-establish our commitment in highest levels of service that we are renowned for. Whilst we anticipate this opportunity to welcome you back, please do not hesitate to contact me via email on [email protected] for further assistance or clarifications. Thank you Sincere regards Renuke Coswatte General Manager

"Great City View, Clean & Modern"

4
11/10/2015

The BW Elyon is very clean, with modern rooms, large private bathrooms and separate showers. The beds were not the typical plank bed or "only the box spring" of the usual hotels in Asia - Elyon had comfortable beds and good pillows. The views of Colombo from the upper floors are colorful and entertaining. From my room I could see almost to the ocean. The city has a beautiful night view. We had a problem with our room key & locking system, but he staff was quick to respond and helped me move to a new room on the same floor. Everyone at the front desk spoke English well. I found a few very local eating facilities within walking distance, and a nicer Thai/Chinese/Lanka restaurant down the road less than 1km. It was called the Jack Tree, across from a good grocery store.

"Great hotel for the price"

5
09/10/2015

Not exactly cheap, but for that price, you'll get a great meal and excellent sleep. The front desk staff was prompt and attended to our issues immediately (smoky smell in the room). The location isn't fantastic, but that's easily solved by using a tuktuk.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo we sincerely appreciate your comments relating to your recent stay with us placed on www.tripadvisor.com website. It is indeed gratifying to note that we have done the utmost in ensuring your stay with us was comfortable and enjoyable. We also welcome you to experience our "City Lights" rooftop bar and lounge which is no doubt one of the many sough after locations in Colombo for relaxing and enjoying the skyline. Once again, we sincerely thank you for your valued comments and look forward to welcome you back to Best Western Elyon Colombo in the near future. Thank you Sincere regards Renuke Coswatte General Manager

"Almost Perfect"

4
07/10/2015

Staff was very friendly and willing to help Check-in/Check-out good, but slow Room service good, but slow Menu selections are very limited - not good for a long stay. Restaurant take out numbers in the room would be great... i.e. KFC, Pizza Hut, Domino's, etc

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo We are indeed much thankful for your recent stay with us and delighted to note of your candid comments placed on www.tripadvisor.com website. We are extremely happy note that you enjoyed your stay with us and recommendations extended taken very positively concerning room service and dining option contact numbers, We anticipate your next arrival and an opportunity to welcome you back to Best Western Elyon Colombo, Sri Lanka. Thank you Sincere regards Renuke Coswatte General Manager

"Business travel hotel"

4
07/10/2015

Good hotel if you are visiting Colombo on a business travel. Rooms are done nicely with maximum space utilisation. Not very spacious rooms. Menu does not have much options for vegetarians but in the city you can get all cuisines. Little far from main Colombo city. Overall good experience.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo We are indeed much thankful for your recent stay with us and delighted to note of your candid comments placed on www.tripadvisor.com website. Perusing through your comments, we are indeed happy to note you enjoyed your stay with us and specially with highest possible service levels we offered. We will indeed positively absorb your suggestion in improving our vegetarian options in our in-room dining menu and improvement expected in the near future. We anticipate your next arrival to Colombo and an opportunity to welcome you back to Best Western Elyon Colombo. Thank you Sincere regards Renuke Coswatte General Manager

"A good Experience"

4
06/10/2015

We had stayed two nights at the Best Western Hotel The staff was very friendly The room was pretty cozy We had a minor issue as soon as we checked in as the water leaked from the A/C Ducts. It was taken care of immediately and the manager on duty came to our room to apologize for the problem The second issue was that we had checked in at 10:00 in the night and had wanted to order room service but was told the Kitchen had closed..We request just 1 meal then for the toddler but they couldnt entertain our request The view from the roof is great..the bar is good too

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo We sincerely thank you for your recent stay with us and comments you have shared on www.tripadvisor.com is indeed valued and embraced positively. Our efforts are always towards ensuring the service and product is geared towards the guests stay in making it comfortable and memorable. Whist we sincerely apologize that water had leaked in the room which I trust was rectified to your satisfaction. We will discuss the after hours room service matter with appropriate departments and seek a lasting solution which in our view may impact the rest of our guests. We strongly believe all comments matter which gives us opportunity to rectify and importantly improve. Therefore, we once again thank you for your comments. I trust your next visit to Best Western Elyon Colombo will be in the very near future and encourage you to contact me on [email protected] as we may personally welcome you. Thank you Sincere regards Renuke Coswatte General Manager

"Great Place to Chillout , Nice view , Clean and friendly staff"

4
05/10/2015

Its a great place to chill-out and wind down. The Staff is friendly and the roof top bar is great. try it out..The place is very cozy and located on a Main road connecting the airport. Its conveniently located within the city and easy access... its is minimalistic with the right balance of Amenities and Great value....

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo We are much delighted to to note of your recent stay with us and sincerely thank you for sharing you honest comments on www.tripadvisor.com We attempt to ensure all efforts are focused towards our guests at all times and your comments no doubt assure us that we are heading towards this. The insights of your comments are indeed valued and will be initiated and discussed during departmental meetings as further encouragement. Whist we appreciate your comments, we look forward to your next stay at Best Western Elyon Colombo in the near future. Thank you Sincere regards Renuke Coswatte General Manager

"I felt at home"

4
01/10/2015

It was my first trip to Colombo and I really felt at home in the hotel. As I travelled alone right from pick up to drop I was given special care. Restaurant Manager helped me to select food that would suit my palette as well as suggested me to join the special buffet that was arranged in the roof top. Out of the way help was extended by the Marketing Manager. I will definitely recommend this hotel to my team in Kolkata, India as well as all those who are reading this review.

RenukeCoswatte, General Manager at BEST WESTERN Elyon Colombo, responded to this review
Dear guest, Greetings from Best Western Elyon Colombo We sincerely appreciate your recent stay with us and delighted to note your stay was enjoyable. I am very proud to note that we had the opportunity of personally taking care of your stay which is distinctive to us. We will be delighted to share your comments with the Restaurant Manager and the Marketing Manager who will no doubt be very satisfied. We anticipate your next stay with us and ensuring we exceed your expectations once again. Thank you Sincere regards Renuke Coswatte General Manager