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Best Western Plus Hotel Cobourg Inn & Convention Centre, Cobourg

4.0/5  - basé sur 414 notations.
930 Burnham Street, K9A 2X9, Cobourg, Canada - See map
Best Western Plus Cobourg Inn & Convention Centre - Welcome to the Best Western Plus Cobourg Inn & Convention Centre! The Best Western Plus Cobourg Inn & Convention Centre is ideally located in the center of Cobourg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at our hotel in Cobourg, the Best Western Plus Cobourg Inn & Convention Centre, for a comfortable visit to the shores of Lake Ontario. Our lodging establishment's many amenities allow us to meet the needs of a wide variety of guests, including leisure visitors, business travelers, and wedding and reunion groups. All guest rooms at our Cobourg hotel feature free Wi-Fi access, satellite TV and mini fridges. Special accommodations include pet-friendly rooms and two spa suites with fireplaces and king beds. It's easy to have fun at our hotel near Lake Ontario thanks to our large indoor activity pool, the only one in town. And when it comes to events, we are the only full-service meeting facility in Northumberland County, with over 11,000 square feet of event space and a staff dedicated to making your meeting, convention, wedding, banquet, or other occasion a success. Ask how we can tailor our 11 event rooms and first-rate services to make your planning process as smooth and easy as possible. If you'd like to venture outside our Cobourg hotel, you'll find plenty of things to see and do, including the nearby Community Center that hosts numerous sports activities. Most impressive is Lake Ontario, an awe-inspiring natural landmark that allows you to relax on Victoria Beach, fish, or go boating. In addition, numerous annual festivals occur each summer, giving our guests new things to experience. Located between Trenton Air Force Base and Toronto, we're also popular among business travelers thanks to our proximity to the offices of Coveright, Cameco, Atomic Energy, Belden Canada and Canada Post. It's easy to get work done during your stay at our Ontario hotel thanks to our business center, which offers fax services, a computer, and a photocopy machine. Book a visit to the Best Western Plus Cobourg Inn & Convention Centre today! Enjoy your stay.

Best Western Plus

Hotel Cobourg Inn & Convention Centre

LABEL_ITINERAIRE

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 414 guest reviews
NOTE ISSUED
Excellent
164
Very Good
161
Average
64
Poor
12
Terrible
13
REFER TO NOTICE
Business Business
76
Couples Couples
92
Family Family
171
Friends getaway Friends getaway
42
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Dinner theatre production"

5
07/11/2018

Great birthday evening. The play was 'Sexy Laundry' and we laughed until tears came. Two people on stage and they did a wonderful job. The meal was excellent. The access throughout for disabled people was first class. A perfect evening, again.

"Good Place to Stay"

5
27/10/2018

Room was comfortable. Nice to have a restaurant for meals. We were attending a wedding and someone from the hotel drove us to the wedding service as the taxi would have been late. We enjoyed the entertainment in the pub at night. Overall we enjoyed our stay.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review here on Tripadvisor. We are glad you enjoyed your stay with us and look forward to seeing you again. Sincerely, Kelly Appleman

"Very nice hotel and friendly staff"

5
16/09/2018

We were in Cobourg for a wedding and they arranged for a group rate for it. They let us know to call a few days in advanced to arrange an early checkin and they had no problems accommodating us. It's easy to get to from the 401 and close to lots of restaurants. The room was a bit small but everything was clean and the bed was one of the most comfortable hotel beds I've slept on. There were a few other large groups but we didn't hear any noise and and slept very well. I would recommend it for a stay in the area.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear David, Thank you for taking the time to post a review of your stay here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I am glad you enjoyed your stay and that we were able to accommodate your early arrival request. We look forward to seeing you again in the future. Sincerely, Kelly Appleman

"This is a must stay place"

5
16/09/2018

Staff are exceptionally friendly and the hotel has all the amenities you would like. The food in the restaurants and the conference center are exceptional. THe bed was so comfortable it was hard to get up in the morning! Arthur's pub has a wonderful British pub feel and does a wicked Guinness Pour!

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Trish, Thank you for taking the time to post a review of your recent experience with us here at the Best Western Plus Cobourg Inn & Convention Centre and Arthur's Pub on tripadvisor. I am glad you enjoyed your experience and we look forward to seeing you again in the future. Sincerely, Kelly Appleman

"A good Spot with a Pub"

5
30/08/2018

I have stayed here twice now on business. It is nice and clean, comfortable. Staff at front desk are friendly and helpful. The pub is a good spot to eat with typical and not so typical food options, which i have enjoyed. Close to the Hwy 401 too.

"Great room and convenient off 401"

4
20/08/2018

We had to come to the area for a family gathering at the last moment. The hotel was convenient and we has a huge room. Could have danced in the room. A great choice for having to make rushed reservations

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I am glad you enjoyed your room. We look forward to seeing you again soon. Sincerely, Kelly

"Wonderful sleep"

5
19/08/2018

We stayed over for 1 night and loved the location. I rate this hotel 4 1/2 instead of 5 because it would have been nice if breakfast was included. The room was not big but clean and very comfortable. I had a wonderful night of sleep. I did not use the fitness room but the pool was lovely and I had a very nice morning swim. If I need a place to stay in Cobourg this hotel would be my 1st choice.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I am glad you enjoyed your stay. We do have a large variety of different types and sizes of rooms. On your next visit we can find you something larger that will suit your needs. We look forward to seeing you again soon. Sincerely, Kelly

"Beware of wedding event and guests!!"

1
12/08/2018

The location is a 10-minute drive to the beach which is okay if you have a car. The indoor swimming pool is a big plus to keep kids entertained. Breakfast is not included but the restaurant inside offers good options. The front desk personnel really needs training in customer service, though (read on!). We stayed at the hotel in the weekend of Aug 10-12 and picked those days since there wouldn't be any major public event in town in order to avoid a large crowd. But there was a wedding event happening at the hotel (which we were not aware of) and our last night was close to a nightmare. In three diferent occasions between 1:30am and 3am, someone who attended the wedding came and knocked our door!! I opened the door twice to explain that it was the wrong room and asked them to leave. I could also notice how clearly intoxicated they were. In the morning, I noticed that someone purposely changed the room number plates in the same hall! I notified front desk about the incident and received the standard answer "sorry for the inconvenience". I travel frequently and never had this type of situation on my life. Definitely not coming back to this hotel.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Nate_TO, Thank you for taking the time to post a review of your recent stay with us here on tripadvisor, I am glad you enjoyed the pool and Pub. Unfortunately not all guests respect the privacy of others. The Guest Service Representatives do try their best to deal with and resolve guest disruptions when they occur if they are notified. I apologize on behalf of the guests that disturbed your stay. Sincerely, Kelly

"Last minute decision to stay in Cobourg"

5
10/08/2018

Arrived at the hotel with another family who had already booked a room. Expected to be turned down as the hotel showed as booked solid but was presently surprised when I was able to book a room for the bight. The front desk staff was extremely helpful and the accommodation we had were great. My boys loved the pool area. We will definitely be going again

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Cameron, Thank you for taking the time to post a review of your recent stay with us at the Best Western Plus Cobourg Inn & Convention Centre here on tripadvisor. I am glad your children got a chance to enjoy the pool! We look forward to seeing you again soon. Sincerely, Kelly

"Great Accommodations"

5
07/08/2018

Best Western in Cobourg is clean and comfortable. The pool is a great addition and is open reasonable hours. The staff are helpful, respectful and professional. We have stayed numerous times and have always been pleased with the service and accommodations.

"Arthur's restaurant & Pub"

4
06/08/2018

This restaurant is located in the Best Western Plus in Cobourg. It has been recently been renovated and looks great. We travel to Cobourg every summer and Arthur's has very good food. Every night there is a different theme and special which is good. Staff is excellent and they have a patio where you can watch the sun set. Arthur's is very good value for the dollar and worth visiting.

"Wonderful Pool"

5
04/08/2018

The hotel is nice, rooms spacious and the pool is delightful to children. Staff is pleasant but breakfast is not included, so that would have been nice. Location of hotel is good as there is a grocery store and coffee shops nearby

"We had a good stay, but one check-in question still lingers"

4
01/08/2018

Our stay at BWP Muskoka Inn in Cobourg was very good. In addition, we enjoyed eating at the restaurant within the motel. However, one thing interests us about our check-in. For the first time ever, I was asked the name of "the other party" in the room, first name, then asked her last name. Why after all our 54 years of marriage was this question asked? Just saying, their request was unusual for us.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Richard, I'm glad you enjoyed your stay with us here at the Best Western Plus Cobourg Inn. The question of other guests in your room is for the security of our guests. With this information on file, if you happened to be out and your wife came to the front desk because she misplaced her key and couldn't access the room, instead of having to wait until you returned, with her name on file we could issue her a key with proper ID. Also, now a days many married couples don't have the same last names so that is why we confirm first and last names. We take our guests safety and security very seriously. We look forward to seeing you again in the future. Sincerely, Kelly Appleman

"not a good experience"

2
27/07/2018

travelled 3 hours had eye surgery and still had to sleep in the parking lot cause they say they werent ready. waited for a call and they didnt call. this was on the hotest day too and the staff didnt give andy effort in fixing this

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, I am sorry that the guest room you booked was not available at 11am when you wanted to check in. We try our best to accommodate guest requests but unfortunately were unable to meet this one. We did get you into the room before the regular 4pm check in time. I did leave you my information in the email response to the guest survey you filled out concerning this same issue. If you have any additional concerns please don't hesitate to email or contact me directly. Sincerely, Kelly

"Hockey Tournament"

4
25/07/2018

Booked here as part of a hockey team - room was on the smaller size but it worked for us - hotel was booked solid so parking was difficult. HUGE pool! I would recommend staying here and I would stay again.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Kristin, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I'm glad you enjoyed our pool! We look forward to seeing you again. Sincerely, Kelly

"Great first experience at a Best Western"

5
17/07/2018

We chose the BW as a good spot for breaking up a long drive. This was my family's first stay at aZBW but won't be the last thanks to a great experience. The highlight was definitely the swimming pool, which my kids loved.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post your review of your stay with us here at the Best Western Plus Cobourg Inn & Convention Centre. I am happy you chose to stay with us for a rest from the road on your drive and that you were able to take advantage of our pool facilities. We look forward to seeing you again in the future. Sincerely, Kelly Appleman

"A very nice hotel with wonferful staff"

5
12/07/2018

We just spent three days in the Best Western Coburg. We have never been treated so well! The hotel is clean and well cared for with a very nice pool area , childrens splash pad and jacuzzi. The dining room is very nicely furnished, good food and nightly entertainment . The staff in the dining room particularly the morning staff while we were there were so enjoyable and made our experience even better. The rooms were very clean with nice modern bathrooms and very comfortable beds. Highly recommend this hotel.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review on TripAdvisor. We are glad to hear that you enjoyed your stay with us here at the Best Western Plus Cobourg Inn & Convention Centre. We look forward to seeing you again. Sincerely, Kelly Appleman

"In town for a wedding - Early check-in ... no problem and upgraded to a nicer room for free as well !!"

5
26/06/2018

Hotel & rooms are modern ... CLEAN .... staff are very friendly and I have absolutely no complaints ... just praise !! The parking was very handy to our room. We stopped into the bar when we returned for a night cap and again friendly ... not noisy and topped off a great day !! Room had 2 very comfortable queen beds - flat screen TV - fridge and very clean ... great shower with lots of hot water as well. Well worth the stay !!!

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear John D, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre. I am happy to hear you enjoyed your stay and Arthur's Pub as well. We hope to see you again soon. Sincerely, Kelly Appleman

"Wedding weekend"

3
18/06/2018

we found that with the location of this hotel it was a little pricey. Our room had 2 queen beds which were comfortable and the room was clean. However, I would prefer disposable glasses in the bathroom as you never know how clean the glass ones are. Seeing the cleaning cart in the hall we noticed that there were no clean glasses on the cart which makes us a little sceptical about where the glasses were cleaned. The other thing that bothered me was how thin the walls were. At night you could hear the conversation next door and in the morning the talking and laughing at 6 am. After a wedding I was not interested in hearing people at 6 am. They also allow dogs which we heard barking every time someone went down the hall

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review on tripadvisor of your recent stay with us. I am happy that you found your room clean and comfortable. I do apologize about the noise you experienced. I do hope you will consider staying with us in the future. Sincerely, Kelly

"Godzilla Night Staff"

1
15/06/2018

Stayed for my nephew's Wedding June 2nd ..Horrible woman on the night shift.. Disgusting behavior on her behalf ..She was out for blood.. They even had a police officer who noticed the Wedding Party outside the hotel try to intervene to help the Bride and Groom get into their room.. Her complaint was no ID Although people were in and out of the bridal suite all day decorating.. She actually called the Bride the B WORD Not allowed to say The B WORD but I think everyone knows The B WORD.. NOBODY CALLS The BRIDE the B WORD.. Even though all their information was on file because they held all the rooms for their Wedding guest's including mine in their file.. So I guess ladies if you plan a Wedding Party in This Hotel you will Have to keep your ID in your Bra.. However the gentleman on the morning shift does not need to see your ID to check it because he has your file.. Go figure.. We will never stay there again... I hope GODZILLA isn't working the day you plan on staying

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Pat, I am sorry to hear that your nephew's bride had a difficult time gaining access to her room. Although its difficult, the safety and security of our guests is of the utmost importance and we do require Identification when issuing keys. I do apologize this was an inconvenience for her on her wedding night. Congratulations on their wedding. Sincerely, Kelly

"Good stay"

4
30/05/2018

Hotel staff friendly. Overall clean hotel. Sticky floor in the room. We were there for a wedding. Convenient venue for your wedding guests. Wait staff were friendly in Arthur's Pub. Food was overpriced. 4 frozen rubbery shrimp for an appetizer for $12.00. And overcooked, mushy, greasy...and I mean dripping with grease, halibut and chips for $20.00.

"Another good night at Cobourg Best Western!"

4
28/05/2018

We had a great night! Thx so much BW staff! My family and u used the pool and other services and we're happy with the quality of the services and our room! I wish the hotel was a bit closer the the downtown area, but considering everything we will stay at the Best Western in Cobourg again!

"Great stay"

1
25/05/2018

This was by far the best hotel we stayed at during our 5 day trip. The hotel was great and having the restaurant attached made meals easy. We would definitely stay here again. They even had a little welcome bag for the dog, just another example of how they treat you like family.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I am happy to see by your review that you did indeed enjoy your stay. Unfortunately the bubble rating for your overall stay got recorded as a 1 indicating that you were not happy with your stay. If you have a moment and are able to update that I would greatly appreciate it. We look forward to seeing you again soon. Sincerely, Kelly Appleman

"A dependable quality and very friendly staff"

5
21/05/2018

This Best Western is very well appointed, the rooms are very comfortable and the hotel is very clean throughout. Used the exercise room which was small but did the job. Had a nice view of the pool from the exercise room - it looked very inviting but unfortunately we didn't have time to use it. The hotel has a bar associated with it which is nice. Missed not having the usual complementary breakfast that we get in the US Best Western but there are a lot of eating options close to the hotel. Staff was very friendly.

"No Breakfast"

4
10/05/2018

good location, pleasant staff and good rooms. Room is a bit on the small side but the evening and time was quiet. this is the only B W I have stayed in where they do not offer breakfast, quite disappointing. Will be back in June so will see if it is still quiet. Stayed a second time in Walkerton B W and it was noisy while the 1st time not. The Pub did but have a menu visible for breakfast and nothing on the web site

"Cozy and Comfortable"

5
24/04/2018

Wonderful hotel staff and location. We slept well, the beds were quite comfy. The pool and hot tub were fantastic, we couldn't believe how empty it was on a Saturday night. The hotel was full for the evening, the pub had dinner theater, but we could not even tell it was packed. It all seemed so quiet, which was fantastic after our long road trip. I would recommend this hotel and will definitely stay again, given the opportunity.

"Everything You'll Want in a Hotel"

5
11/04/2018

This hotel has everything you'll want in a hotel without over-the-top luxury stuff. The key things a hotel needs to have - comfortable bed, clean bathroom with a good shower, enough room to store your stuff and move around, a clock radio with a time display you can actually see at night, reasonably quiet and efficient heating system, free Wifi, a mini-fridge and a TV with a clear picture and a decent channel selection - are here. The staff were friendly and the check-in, check-out process was quick and easy. Arthur's Pub is available through the lobby and it's a great place for refreshing beverages and good food. We were there on Tuesday, wing night, and the food was good at a good price. They have 20 beers on tap and a whole bunch of interesting ones in the bottle. The hotel is conveniently located just south of Highway 401 and it's easy to get in and out of their parking lot. Parking is free. The next time we're in Cobourg, I can't think of why we'd want to stay anywhere else.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Mr. Penney, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor.I am happy to hear you found the room to your satisfaction and that you were able to enjoy Arthur's Pub as well. I am glad you enjoyed your stay and look forward to seeing you again soon. Sincerely, Kelly Appleman

"Aurthers Pub "

4
06/04/2018

I like to visit this new English Pub located in the Best Western Hotel in Cobourg. Service is good and food is tasty. They had a new lunch menu today when we came for lunch. We ordered just one bowl of clam chowder soup. The server split the soup into two small bowls. Very nice touch. A fireplace added ambiance as snow fell outside. The beef stew was plentiful and filling but would've been better served on a bed of mashed potatoes or rice. Worth the money and a visit.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Brenda, Thank you for posting a review of Arthur's Pub here on tripadvisor. I am happy to hear that you tried our new lunch menu. I will pass your suggestions along to our Pub Manager. We look forward to seeing you again soon. Sincerely, Kelly Appleman

"Small Town Adventure"

4
02/04/2018

Enjoyed a weekend trip to Cobourg. The motel was conveniently located just of the 401 and close to a variety of restaurants.The staff were amazing. Very helpful and caring. Directed us to items of interest in the area.

"Excellent"

5
02/04/2018

Had a family event (birthday) everything was exceptional! The ballroom was beautiful the food and staff were exceptional, friendly and helpful. The rooms are nice, clean, beds are comfy and my favorite lots of great pillows! Pool is awesome for kids ??

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Thank you Martha for taking the time to post a review of you experience with us at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I'm glad you enjoyed your event and stay. Sincerely, Kelly Appleman

"Nice, but overpriced"

4
12/03/2018

This is a nice hotel with a friendly staff, but, in my view, it's overpriced by anywhere from $30 to $50. I could see no justification for a one-night bill of almost $200 in a small city like Cobourg. The hotel is clean, has a fairly large pool, an adjoining pub, and very comfortable beds. But our room (though nicely appointed) was pretty small, with only one queen bed. There is no complementary breakfast, and you will likely pay an additional $9+ per person if you want to eat at the hotel in the morning. The location is fairly convenient to local highways, but it's not a particularly attractive part of town. Next time, we would look for more reasonably priced accommodation -- or at least lodgings that offer more value for the money.

"Quick trip"

4
25/02/2018

I needed a room in Cobourg when I was home to visit my mother. The folks at the Best Western were great! The room was comfortable and clean. The food and the service at the Pub were excellent. I will definitely plan to stay there again.

"Business trip"

4
22/01/2018

Good value, pleasant staff, clean and close to 401. Hotel is close to restaurant and malls. Free parking and Wi-Fi. Restaurant/pub on site. Indoor swimming pool and exercise area. Also meeting rooms for corporate events.

"Play On, Northumberland Players dinner theatre in the Best Western"

5
21/01/2018

Opening weekend of "Play On", a comedy, presented by the Northumberland Players troupe. We attended the Sunday buffet dinner and show. Good food and service, hilarious play, well acted. A must see. Buffet included roast beef and roast ham, salads, roasted potatoes with onions, chicken in gravy, yorkshire pudding and an assortment of delicious desserts. Sunday dinner is at 5 pm, show at 7. Friday and Saturdays dinner at 6 and show at 8.

"A Great Evening and Stay!"

4
21/01/2018

We were at this hotel because of the Dinner Theatre package. If you want an economical night away, don't hesitate to take advantage of this opportunity for a lovely buffet dinner, show and accommodation at this very comfortable hotel. The total package was $235 per couple. We think this is the deal of the century!

"Great place to stay"

5
01/01/2018

Weekend getaway, Friendly and kind staff, room was clean, awesome water pressure in the shower, restaurant/lounge had great food with live bands at night. Great location, easy to find. With all this hotel has to offer, its worth the price. Will definitely be staying here again

"Great Hotel, Great price"

5
31/12/2017

We decided to go for a short getaway, wanted to relax and have an indoor pool and spa, boys loved it, we loved it, great place, very clean, great staff. My only wish would be a small continental breakfast provided, other then that I certainly will go again, many times!!!

"Good value for the price, but beware if booking for a wedding."

4
29/12/2017

Booked a king bed room which was a nice size and has a couch and table. Bathroom has a wall to wall counter, which is great for toiletry bags. Lots of room to spread out. The room was very clean and the bed was comfortable. There were two pillow options, a king size and queen and both were ok - nice and cushiony which is my preferred type. Heating system worked very well and was quiet, but the fridge emitted a constant extremely loud buzz and we had to unplug it to be able to sleep. Just there for one night and only in the room to sleep and nothing to put in the fridge, so not a big deal. Sliding door drapes are black-out style, so the room was nice and dark for sleeping, especially since we were on the first floor facing the parking lot But the drapes don't have a white liner fabric so had to keep them closed in the morning to dress. The only light comes from the sliding doors so it's depressing to have to dress without any natural light in the morning. I would stay again as the price is right and it's perfect for our one night visits when we see friends in the area. We don't want breakfast in the morning so we prefer a price that doesn't include breakfast. Two issues that really do bother me about the hotel - I do not appreciate being sent long surveys and reminder emails after a stay. If I have time I will fill it out but if I don't, I don't want reminder emails filling up my inbox. I decided to fill out the survey after the second email and could not believe that at the end I was asked to submit a review to Google and when I closed that box, another popped up for Trip Advisor. I almost always submit reviews to Trip Advisor, but as I don't work for Best Western, I resent the heavy handed approach and expectation that I will take a fair chunk of my time to promote their business. Issue #2. This isn't related to my experience, but I do feel I should mention that my niece had booked a large block of rooms for an August '18 wedding and had a written confirmation. The wedding is being held about 45 minutes away, but the Best Western Cobourg was the largest and best positioned property for the wedding guests. Several weeks ago she went to check something and was told that the reservation was gone and another wedding now had her rooms. My niece is currently in another province and didn't ask her parents to help, so don't know how high she took the matter, but it seems atrocious to me that management at any level would shrug off her problem given she was in possession of a written confirmation from the hotel. To give the hotel the benefit of the doubt, if it was a mistake, her reservation should have been the one to be honored as it was made months prior to the new wedding booking. It is obviously unfortunate as someone would be disappointed, but the matter was handled very unprofessionally. My neice has now had to book a hotel in Trenton which is much further for the mostly from Toronto guests.

"Best pool in the area"

4
29/12/2017

We stay here at least once a year. The kids love the pool. The staff are very friendly and the rooms clean. The only issue I had this year was that the heater/fan was right next to where I was sleeping and it came on every few minutes all night blowing in my face and making noise so I didn't sleep. Everyone else slept very well.

"Annual Christmas visit - poor F&B experience!"

4
27/12/2017

Good hotel that suits our family need to be in Cobourg over the Christmas holidays. Rooms have recently been refurbished & they have a great bed product. We have a small dog & particularly like the ground floor rooms with patio doors for ease. This was our 3rd visit and never had any issues - always great staff. We had breakfast in their newly renovated restaurant (which looks much improved), however one of our very worst ever breakfast dining experiences on Christmas morning. Eggs Florentine & Eggs Benedict were atrocious! Have never had Eggs Florentine with fried onions on them before & net result the muffins were soft & soggy with the deluge of oil from the fried onions. Very cold hollandaise sauce on very cold eggs made for a truly inedible experiences. Server was very pleasant and offered a replacement dish which we declined as we needed to be somewhere. As it was Christmas morning I just assumed they had some junior staff in the kitchen and they were just trying to do their best, however when I did complain to the Front Desk (Lisa who was amazing) - very surprised to learn that the Executive Chef himself was in the kitchen. This was even more concerning as he clearly thought this was acceptable? Very positive recovery by Lisa who assured me they would make an adjustment on bill which they did & was greatly appreciated. However, I am very disappointed that they have spent so much money on the refurbishment of the restaurant yet seem not to have put as much focus on the quality of the kitchen/food.

"The choice destination"

5
23/12/2017

Never disappoints and always look forward to the BW because the staff do a wonderful job welcoming and making the stay so enjoyable. Pet friendly, ample parking and fantastic pub make it tops on our list.

"As expected"

4
22/12/2017

Room was small but clean and king size bed was awesome. Staff are very nice and helpful. Bonus is that there is a pub attached so didn't have to bundle up to go out into the cold or drive to get there! Pool was nice and also took advantage of the hot tub/whirlpool.

"Great Weekend Away"

5
18/12/2017

Really enjoy staying at the Best Western Cobourg. The staff are very helpful and friendly. Enjoyed swimming in the pool and relaxing in the hot tub. The ballroom and buffet was very nicely decorated and the food was delicious. I won't recommend the Arthur's Restaurant, when I ask the staff questions they didn't know the answers and very slow.

"Perfect Hotel"

5
14/12/2017

I don't usually do this but because this hotel is so good I figured I should. Perfect professional staff. Fantastic clean cozy comfortable rooms. Varying styles and sizes. Unbelievable pool and incredible PUB. If you are in the area you need to stay here.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, I appreciate you taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I am happy to hear you had an enjoyable stay with us and that it encouraged you to leave a review. We hope to see you again in the future. Sincerely, Kelly Appleman

"Sarah France Review"

5
03/12/2017

This hotel was well kept, clean and perfect for families. It has a great pool area for your children. It has a lounge area for dining and beverages. It is close to many amenities. My family and I had a great stay.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Sarah, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I am glad you and your family had a great stay! We look forward to seeing you again soon. Sincerely, Kelly Appleman

"Above and Beyond"

5
29/11/2017

I must say that when your train is stuck because of an accident and you are on a train for 3 hours longer than anticipated after a long day it was awesome to be able to check into the Best Western in Cobourg. I was able to checkin easily despite not having a reservation. I had a relaxing drink at the great bar as well as fantastic burger. As if that was not enough the next morning after probably sleeping in a bit longer than I should have I was in danger of missing my train because there were no cabs available as quickly as I needed. Out of the blue and unexpectedly the manager of the hotel offered to personally drive me to the station as she did not want me to worry about potentially missing my train. I will never stay anywhere but here if I am in the area. Thank you

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for sharing your experience with us at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I am happy that I was in the right place at the right time to get you to your train! We look forward to seeing you again. Sincerely, Kelly Appleman

"Great experience"

4
21/11/2017

The hotel was so nicely decorated for Christmas. The pub had been renovated. They had a great celtic band The whole experience was cozy, welcoming and friendly. The staff were able to accomodate us with an early arrival for my mother to have a brief rest before heading to our venue.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Janice, Thank you for posting a review on tripadvisor of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre. I'm glad you liked the Christmas Decor and had the opportunity enjoy the live celtic band in our pub. We look forward to seeing you again soon. Sincerely, Kelly Appleman

"VERY PLEASED"

5
21/11/2017

Start to finish great experience. Good people, Hotel staff could not do enough for you, they anticipated most questions and provided great support. The Hotel was very clean even with some updating in progress there was never an issue, great on site English style Pub with great food and super service, makes travel a pleasure.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay and experience with us here at the Best Western Plus Cobourg Inn & Convention Centre and Arthur's Pub on tripadvisor. I'm glad to hear you had a great experience with us and we hope to see you again soon. Sincerely, Kelly Appleman

"The place to Stay in Cobourg!"

5
19/11/2017

Excellent location, Service and Value for money, Great food at Arthur's Pub! We stayed there for a friends 80th Birthday, the amenities, excellent food and friendly service made it so we could make the most out of visiting with friends. Great Place!

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I am glad you enjoyed your experience. We look forward to seeing you again soon. Sincerely, Kelly Appleman

"A Lovely Stay"

5
13/11/2017

A very positive experience. My kids loved the pool, and so did I. Great breakfast/brunch buffet. Loved the pub renovation. Friendly staff. Will definitely come back here whenever I am in the area. See you next year!

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Cengiz, Thank you for posting a review of the positive experience you had here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I am glad you and your children were able to enjoy our pool and Pub. We look forward to seeing you again soon. Sincerely, Kelly Appleman

"Best Wstern Cobourg Otober 2017"

5
06/11/2017

Stayed overnight to visit with relatives.We have stayed here before and would certainly do so again. And Arthur's Pub an absolute delight where we had breakfast. Great omelette. Finishing up a busy Holiday week. The Jetted tub was just what the Doctor ordered.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Karen, Thank you for taking the time to review us on tripadvisor. I am happy to hear you enjoyed your stay with us at the Best Western Plus Cobourg Inn & Convention Centre as well as your experience in Arthur's Pub. Thank you for your repeat business, we look forward to seeing you again soon. Sincerely, Kelly Appleman

"comfortable and reliable"

5
05/11/2017

I've stayed here many times over the last 5 years. Friendly service, comfortable, clean, and reliable. No need to look further. I have used the room service and it is very good. There is always great parking available.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Fran, Thank you for posting a review of your recent stay with us at the Best Western Plus Cobourg Inn & Convention Centre here on tripadvisor. We appreciate your comments and your repeat business and look forward to seeing you again soon. Sincerely, Kelly Appleman

"Great Birthday Evening"

5
04/11/2017

We did the dinner theatre buffet with friends for my birthday and we were not disappointed. We hadn't been in years and were impressed with the improvements. The buffet was excellent, ease of access for elderly people was great and the production of '39 Steps" was hysterical, entertaining, amazing and mysterious all at the same time. The price was also well within the range it should have been. We'll be back

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent experience here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I am glad to hear that you enjoyed your dinner theatre experience with us. We do run them 3 times a year with our next 'Play On' starting in January. We look forward to seeing you again soon. Sincerely, Kelly Appleman

"Lovely stay"

5
01/11/2017

Wonderful stay. Extremely friendly, helpful staff. Large clean quiet room. And a lovely pub with live music on Sunday that actually make's Shepard's pie with Lamb!! I had the fish taco and a glass of wine listening to an Irish band.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Ginette, Thank you for taking the time to share on tripadvisor the experience you had during your stay here at the Best Western Plus Cobourg Inn & Convention Centre. I am glad you enjoyed the live Irish Band that played on Sunday and some food and drink to go along with it! We hope to see you again soon. Sincerely, Kelly Appleman

"Peewee Girls Hockey Tournament... well done BW!"

5
30/10/2017

From the reception by your front desk staff to your servers in the lounge, we had terrific service. Very welcoming and accommodating, happy to see us and worked efficiently to take care of our big group of parents and girls' hockey team! Clean rooms, we were all pretty much grouped together which was great (not all hotels do that with teams). Pool was fantastic, the girls loved it. Your lounge has incredible food, and great service. Quick out of the kitchen too. Recommend the fish tacos for sure! Thank you for a great stay... from the KGHA Silver Medalists, the Kanata Rabbit Squirrels!!!

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear KGHA Silver Medalists! Congratulations on your Silver Medal!! Thank you for taking the time to post here on tripadvisor the experience you had with us at the Best Western Plus Cobourg Inn & Convention Centre and our newly re-opened Arthur's Pub. I am glad the girls were able to enjoy the pool and appreciate the compliments to our staff. We look forward to seeing your team in the future. Sincerely, Kelly Appleman

"Best Western, Coburg"

4
30/10/2017

Great hotel with a friendly attentive staff. Very comfortable bed and room, with real glasses and coffee mugs! What an enjoyable experience. The pub/restaurant is very fun, with an excellent staff, and good food.

"hockey Tournament"

5
24/10/2017

Very good location for hockey tournaments in the Cobourg area. Restaurant breakfast was good, much better than place across the road. Supper in restaurant was very good, nice atmosphere. Rooms were clean as was the pool area and fitness centre.

"Always a great stay!"

5
16/10/2017

We love the BW in Cobourg for many reasons. Terrific staff, love the decor of the whole hotel and especially the lobby, very well-maintained. Arthur's Pub fare is amazing and again well appointed. Great servers and chef, can't beat it.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear jmadgett1, Thank you so much for the wonderful review you posted here on Tripadvisor regarding your recent stay with us at the Best Western Plus Cobourg Inn & Convention Centre. We appreciate the feedback and look forward to seeing you again! Sincerely, Kelly Appleman

"Only pool in town"

3
10/10/2017

Beautiful grounds ,exterior,main lobby,pool,however the rooms are average.Our first night was not good bed was terrible,went to front desk in the morning got our room changed,clerk was very helpful.Our new room had a much better bed , however the furniture sparse two hard chairs that looked like office furniture from the 50's not comfortable at all .

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Deborah, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. We always appreciate if our guests have any concerns, being given the opportunity to resolve them white your here to ensure a pleasant stay. We do hope to see you again. Sincerely, Kelly Appleman

"Hotel Experience"

4
09/10/2017

We were attending a family wedding and overall the hotel was very clean and welcoming. Depending on how long you stay it can become pricey especially if you have a larger family. But all in all a good value and a pleasant stay.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre. I am happy you had a pleasant stay. We hope to see you again in the future. Sincerely, Kelly Appleman

"Great hitel"

4
05/10/2017

Great hotel, very friendly and accommodating staff Great location 2 minutes off the 401, yet far enough to not hear he noise Walking distance to a shopping mall Great restaurant on site Good exercise gym and pool

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Brent, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I am glad you were able to experience a variety of what we offer and that you enjoyed our new restaurant. We hope to see you again in the future. Sincerely, Kelly Appleman

"Great People"

5
05/10/2017

Fantastic staff....friendly people and very personable....I have stayed there often and I can say that this is one of the nicest hotels and cleanest hotels that I and my husband have ever stayed at....we are extensive travelers and I can assure anyone that they will not be disappointed...from the hotel staff to the clean rooms to the entertainment nightly in the downstairs bar...fantastic experience.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post such a wonderful review here on Tripadvisor. We are happy to hear you have had a number of great experiences with us and we look forward to seeing you again! Sincerely, Kelly Appleman

"Getaway trip"

5
02/10/2017

Weather great, people extremely helpful in hotel. Enjoyed pub food, breakfast choices excellent. The people in the dining room at breakfast and dinner were extremely good and helped us with recommendations

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Stewart, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre. I am glad to hear that you enjoyed your experience with us and had an opportunity to dine in our new Pub! We look forward to seeing you again in the future. Sincerely, Kelly Appleman

"Acceptable, but disappointed"

3
30/09/2017

The room was decent and clean, but the hallways and stairways have a foul smell (beneath fresh coats of paint). Cleaning staff entered the room despite hanging a Do Not Disturb sign. They did this to a colleague's room as well (while he was in the room). The most disappointing factor is learning upon arrival that pets are allowed in all rooms. I live with a dog and a cat, but do not care to stay in rooms were other pets have stayed (or with the feces I have found in hotel rooms in the past). Best Western should dedicate a portion of rooms for pets and leave the others hair and dander free.

"Clean Hotel with Friendly Staff"

3
22/09/2017

I enjoyed my stay here. I was disappointed as room service was not available at this location. The kids and I enjoyed the pool and the bar/restaurant. The staff were very friendly and the rooms were nice and clean.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Charlotte, Thank you for posting a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I am glad you were able to enjoy the Pub and pool! We are working on implementing a room service menu in the near future. We look forward to seeing you again. Sincerely, Kelly Appleman

"Great place to stay"

5
20/09/2017

staff went out of their way to make this stay great! and restaurant/bar was good as well. It was our anniversary so was given the honeymoon suite - was great! Didn't have to leave hotel as we had dinner at the restaurant and breakfast, very convenient

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for posting a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre. Happy Anniversary! I am happy to hear you enjoyed your experience with us and look forward to seeing you again. Sincerely, Kelly Appleman

"Very satisfied"

5
18/09/2017

Stayed with a hockey team. Hotel and staff was perfect. The usual disdain and lack of trust for a young team at the hotel was refreshingly absent, Arthur's (attached pub) was great. Would highly recommend and stay again without hesitation.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you so much for posting a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I`m happy to hear that you enjoyed your stay with us and were made to feel welcome and comfortable. I am glad you also had an opportunity to try out our new Pub! We look forward to seeing you again in the future. Sincerely, Kelly Appleman

"Stayed here for a dog show"

4
10/09/2017

So of course this hotel is pet friendly! The drive up room feature is very convenient. The on site restaurant is very convenient. The room is large and the bed was extremely comfortable. The entire staff is welcoming.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Anne, Thank you for taking the time to post a review of your recent stay with us at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I am glad to hear that you enjoyed your experience with us and look forward to seeing you in the future. Sincerely, Kelly Appleman

"Annoyed by barking dogs"

1
07/09/2017

We stayed at this hotel for a wedding. Upon booking we were not made aware that a dog show was at the hotel during our stay. We were woken by barking dogs at 5:30 am in the hallways. The barking dogs continued for 3 hrs straight. It was very frustrating!

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay with us here on tripadvisor. We are sorry for the disruptions you experienced during your stay due to a dog show we had staying in house. We value your business and do hope the remainder of your experience will encourage you to give us another opportunity in the future. Sincerely, Kelly Appleman

"Reliable hotel"

4
05/09/2017

This was the second time we stayed at this hotel, and it was as nice as the first time. Great staff, clean hotel. Breakfast brunch on Sunday is ok, but wish they had some sort of complimentary breakfast. Price of hotel (unless you have a group rate) is a bit much, but it is a nice hotel. Welcoming to well-behaved dogs, although no garbage bins available outside for dog waste.

"Great hotel for baseball tournament"

4
04/09/2017

Great hotel located close to baseball diamonds, several good eateries and shopping. Check in and out was fast and staff was very friendly. Pool was great for kids to burn off extra energy. Rooms were quite dispute two baseball teams and dog show occurring while staying. Pub had amazing food although slower service. All staff really friendly and super helpful. Will definitely stay again.

"Good Travel Stop"

4
31/08/2017

Very convenient travel stop on a long road trip. Hotel is located just far enough off of the 401 so that there is no road noise. Nice facilities and very good friendly staff. Live music at the pub a bonus.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear John, Thank you for posting a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on tripadvisor. I glad you enjoyed your experience with us and we hope to see you again in the future. Sincerely, Kelly Appleman

"Great Stay!!"

5
29/08/2017

Nice facility, great food and close to everything I need. Service was great and Staff were very helpful. Arthur's Pub and restaurant was a great place for dinner and relaxing. Recommend it to anyone looking for comfortable accommodations.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Eugene, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I am glad you had the opportunity to enjoy our new Pub. We look forward to seeing you on your next visit to Cobourg. Sincerely, Kelly Appleman

"Great pool for kids"

4
26/08/2017

Nice and clean hotel with welcoming lobby and hotel staff. The swimming pool was very clean and fun for the kids as it had a dumping tree and bubble floor. Live music in the restaurant was nice. Breakfast was a bit pricey and a buffet would have been nicer to have.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Caroline, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I'm glad to hear your family was able to enjoy the pool and the live music in the Pub! I appreciate the feedback and look forward to seeing you again in the future. Sincerely, Kelly Appleman

"Hotel stay"

5
25/08/2017

It was a nice stay, hotel was very clean, staff friendly, food at the Restaurant was very good.pillows on the beds amazing. The only thing, bathrooms need to be updated .. The staff on the front desk very very friendly..

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Barb, Thank you for taking the time to post a review here on Tripadvisor of your stay with us at the Best Western Plus Cobourg Inn & Convention Centre. I'm glad you enjoyed your stay and the pillows! We look forward to seeing you again soon. Sincerely, Kelly Appleman

"guest review assessment"

5
22/08/2017

As always one of the finest Best Western Hotels in the Province, service and professionalism the very finest !!! When in COBOURG and PETERBOROUGH these are outstanding locations.We would not stay elsewhere !!

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Mike, Thank you for taking the time to post such a wonderful review here on Tripadvisor of your stay with us at the Best Western Plus Cobourg Inn & Convention Centre. We appreciate your business and look forward to your return. Sincerely, Kelly Appleman

"Very polite and helpful staff"

5
21/08/2017

I would recommend this place to family and friends. The rooms were very clean and nicely decorated. The staff were very nice, polite and helpful. The Resturant was quite pricey. Overall the whole overnight experience was great. Our Children loved the pool..

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Amanda, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I'm glad you enjoyed your stay and that your children loved the pool. We hope to see you again soon! Sincerely, Kelly Appleman

"Super hotel"

4
20/08/2017

Great location! Hotel staff very friendly. Rooms are very clean! The beds are ok... The pool is amazing if you have kids although on the cool side. There is no continental breakfast included and the breakfast at the pub are pricey for what you get. There is a fridge a hairdryer ironing board in room. The wifi works very well.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for posting a review of your stay here at the Best Western Plus Cobourg Inn & Convention Centre. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Kelly Appleman

"Greeat Stay"

5
16/08/2017

The Cobourg Best Western has a very nice newly renovated pub restaurant right inside the hotel. The hotel is very comfortable and clean! Very helpful and very friendly staff. Nice pool and great hot tub. Right off the 401 hwy. Very close to the beautiful Cobourg beach.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Jeff, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. We are glad you enjoyed your stay. We look forward to seeing you again in the future!, Sincerely, Kelly Appleman

"Check-in Annoying"

4
16/08/2017

Required to provide photo id and $200 security deposit despite being a BW rewards member and having completed online check-in. Not offered express check-out. Maid was extremely helpful in locating a couple of items our grandson had left in the room.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Patrick, Thank you for providing your feedback regarding your recent stay with us. I'm happy to hear someone from our housekeeping department was able to assist you. We hope to see you in the future. Sincerely, Kelly Appleman

"no title."

5
13/08/2017

Great hotel. Has a pub on sight. Did not visit it on this stay. Pool/ hot tub area is fantastic.Hotel has a gym above the pool. Shopping and food choices within minutes of hotel.Overall a great experience. Will definitely visit this hotel again.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Russell, Thank you for taking the time to post a review of your recent stay at the Best Western Plus Cobourg Inn & Convention Centre here on Tripadvisor. I'm glad that you enjoyed your experience and look forward to seeing you again in the future. Sincerely, Kelly Appleman

"Very nice hotel....rooms average, no hairdryer in room, no coffee supplies in room. Arthur's pub seating awful."

3
09/08/2017

Our stay was very nice. Room was neat and clean. No coffee maker or hairdryer in room. We ate in Arthur's pub for all our meals. We waited and hour one day for breakfast to be served......we had lunch which was Ok.....the garlic mash was overpowering with garlic a tad much even though we love garlic....dinner service was better....surprised there were not more British style food on the menu......Guinness steak Pie is a staple in most pubs......

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for posting a review of your recent stay with us here at the Best Western Plus Cobourg Inn and Convention Centre. I`m sorry that you missed the Guinness Braised Steak & Mushroom Pie on the Menu. We look forward to seeing you again soon. Sincerely, Kelly Appleman

"Surprise! Wonderful!"

5
30/07/2017

We were just travelling on highway 2 to avoid the 401 when we came across this Jewell. We had such a great time. The pool was the highlight. There is an English pub that was excellent. Staff in this facilityare wonderful.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I am happy to here that you enjoyed your visit with us. I do hope to see you again in the future! Sincerely, Kelly Appleman

"Evening out"

5
29/07/2017

Our whole experience from check in to check out was a pleasant experience starting from the moment we arrived.Friendly staff at the front counter to the servers in the restaurant. We felt very much at home & made to feel welcome.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear P S, Thank you for posting a review of your recent stay with us! I am happy to hear you enjoyed your experience with us. We hope to see you again soon. Sincerely, Kelly Appleman

"Great hotel"

4
25/07/2017

Room was a little smaller than expected but very clean, staff is friendly, kids loved the pool, breakfast was just OK Beds were comfortable, overall great stay Hotel is dog friendly Close to Cobourg beach

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Dorothy, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I`m glad the kids loved the pool and that you found the hotel clean and staff friendly! We look forward to seeing your family again. Sincerely, Kelly Appleman

"Great Stay for Caanda 150"

5
23/07/2017

Great greeting at the Front Desk upon arrival! Tasting breakfast the first morning. Incredibly comfortable bed!! Wow!! Made for a great sleep!! We were there for the July 1st Canada 150 Celebration, and liked the fact that it was away from the noise and activity down on the waterfront.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thanks for taking the time to review the Best Western Plus Cobourg Inn & Convention Centre here on Tripadvisor. I`m glad you enjoyed your stay and loved the beds! We hope to see you again. Sincerely, Kelly Appleman

"Great place to stay for families"

5
18/07/2017

Stayed while visiting family in the area. Rooms are well appointed and updated. As the restaurant was under renovation we were provided with a full breakfast care of the property each morning. The kids loved the indoor pool and we spent many hours there. Great Service.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to write a review on Tripadvisor regarding your recent stay here with us at the Best Western Plus Cobourg Inn & Convention Centre. I am glad to hear that you enjoyed your stay and the pool! We look forward to seeing you again soon. Sincerely, Kelly Appleman

"Excellent"

5
16/07/2017

Very clean, comfortable hotel and room. Staff are very friendly and helpful. Great location for restaurants, shopping and Tim Hortons. Easy access to highway 401 eastbound and westbound. Pub/restaurant within the hotel.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Donna, Thank you for taking the time to post a review of your recent stay with us here on Tripadvisor. I'm happy to hear you had a pleasant stay. We look forward to seeing you in the future. Sincerely, Kelly Appleman

"Best Western Cobourg"

5
12/07/2017

We have made it a point to go back to this particular hotel for the past 5 years while we visit the Cobourg area. The reason for the repeat stays is from the first moment you walk into the hotel lobby. The staff are friendly, courteous and knowledgeable of the area and attractions. The rooms are clean and roomy with high quality beds that will give you an excellent nights sleep. They have a newly renovated Pub that is quite the attraction. the an excellent menu. At this hotel, we always want to stay longer!

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to review us here on Tripadvisor and for your loyalty to return to us at the Best Western Plus Cobourg Inn & Convention Centre. We are glad you enjoy your time here and continue to return each year! We look forward to seeing you again. Sincerely, Kelly Appleman

"Outstanding Quality"

5
10/07/2017

Every aspect of the service of this hotel was bang on. We would recommend it to any traveller. We were staying at the hotel for a family wedding. This was our second time staying there. We felt that it was a better experience than the last one. All the staff were very helpful, beds were so comfortable, food at pub was delicious and the hotel is easily accessable from the highway.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Judy, Thank you for reviewing your stay here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I'm glad you enjoyed the beds and had an opportunity to enjoy the pub. We look forward to seeing you again. Sincerely, Kelly Appleman

"A nice hotel with good facilities."

4
10/07/2017

Overall the experience was positive. Hotel clean staff friendly. Facilities good with gym and pool available. Rooms had TV and fridge. Wifi went in and out but generally a strong connection. Room rates did not include breakfast, which in UK is usually standard. There was no discount either for hotel guests. Towels changed regularly. No safe in the room which again tends to be standard in Europe. We were able to use hotel safety deposit box service which was free but not as convenient as safe in your own room. Overall a good experience and I would not hesitate to return or to recommend this hotel.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Mandy, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. We appreciate that you were able to touch on so many aspects of your stay and are happy that you had a positive experience. We look forward to seeing you again in the future. Sincerely, Kelly Appleman

"COBOURG WEDDING STAY"

5
10/07/2017

I Would recommend this hotel and town to anyone .Service and quality was excellent and staff were helpful and very friendly. They went out of their way to get us in our room early so we could get ready for a afternoon wedding. They were so understanding and that goes a long way.

"Moms ninetyth birthday party"

5
06/07/2017

Great location wonderful staff the hotel has a fabulous pool area the new pub has live music we had 60 people and 19 rooms no one had a problem we had 2 dogs and one cat with us the hotel was very pet friendly a good place to walk the dogs

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for choosing the Best Western Plus Cobourg Inn & Convention Centre for your recent family gathering, as well as taking the time to post a review here on Tripadvisor. I am happy to hear you enjoyed your experience with us and had an opportunity to try out all that our hotel has to offer. We look forward to you staying with us in the future. Sincerely, Kelly Appleman

"a good place to stay"

5
30/06/2017

friendly atmosphere, professional service, great bar! Hassle free check-in with friendly recommendation for other services not offered in the hotel, I.E. shopping, sightseeing, Cobourg beach must see, etc. Great aura in the bar with live music. Overall great experience!

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. We are happy to hear you enjoyed our newly reopened Arthur's Pub! We look forward to seeing you in the future. Sincerely, Kelly Appleman

"Good Hotel"

4
27/06/2017

Great customer service from front desk to lounge. Food was excellent in newly renovated pub. Just ask for a door away from the rear exits. The loud banging everytime a person entered or exited was excessive. Having said that I would definitely return and recommend.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Copperpotscat, Thank you for taking the time to post a review on Tripadvisor of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre. I am glad to hear that you were able to experience, and enjoyed the food in the newly opened Arthur's Pub. I'm sorry that you were disrupted by the exit door banging and we will pass that information along to our maintenance team to investigate. We look forward to seeing you again in the future. Sincerely, Kelly Appleman

"Aurthers Pub "

4
26/06/2017

Great spot to meet eat and stay. Brand new pub, in English tradition. Menu has great pub food. My shepherds pie one of the best I've ever had. Service was very friendly. Also bangers and mash, steak and mushroom pie, and so much more . Extensive beer and cocktails. Grand opening has yet to occur, but already is open for business. A must .

"Good place to stay for wedding"

4
26/06/2017

Overall, the experience was good - clean and good lighting in the bathroom for make-up application. Would not recommend staying for breakfast as food was served slow and cold. The toast was not toasted at all. Bread with cold eggs were not up to standard!

"very pleased with my stay."

5
23/06/2017

Definitely the best Best Western hotel I have ever stayed at. Well trained staff. Best bar/ restaurant. well appointed rooms. Very comfortable beds. Love the heated indoor pool. Great hot tub. Friendly staff. Quick check out.

"Nice Stay"

3
12/06/2017

The only problem this time we stayed was in the bathroom. The water pressure in the shower was poor and the hot water was barely hot. Also we found long black hairs stuck to the bathroom wall next to the shower. They were still there after the cleaning. The rest of the room was clean and very comfortable. Breakfast in the morning was excellent and part of the cost of the room.

"Standard hotel"

3
12/06/2017

Hotel is a little dated but everything was clean and comfortable. Room still smelled of smoke from the in-room smoking days. Breakfast - omelette was tasty but bacon was under done for my liking, sausages were overdone and both were cold. Bed was comfortable. Staff was friendly and helpful.

"Friendly staff, convenient location"

4
11/06/2017

We have stayed here a few times. The staff is always excellent. The rooms are comfortable. Would recommend. Any concerns are dealt with promptly. Plenty of parking. The restaurant was under renovations during our stay so unable to review.

"Family Trip"

5
10/06/2017

Myself & 2 family members were in Cobourg ON Canada to attend a family dinner & play and were advised that this Best Western would be centrally located for our destinations plus I usually stay in Best Westerns when travelling.

"BW Cobourg"

5
09/06/2017

Everything about the stay was great. The only disappointment for a sports group is there is no later check out nor do they book your team in close rooms to each other. Rooms are clean, staff is great, beds are comfy

"Decent hotel"

4
07/06/2017

This hotel feels a little aged and in need of a sprucing up, but it was certainly clean and served it's purpose well. The bed was very comfortable. In fact, much to my surprise, my standard room had three beds in it!!!! The bathroom was adequate but the shower was one of the best I've ever had in a hotel room; great water pressure etc. Front desk service was efficient and professional. Breakfast staff in the morning were professional and attentive. Recommended!

"Good Hotel"

4
05/06/2017

Children's Pool was very good with shallow area for young kids. Hot Jacuzzi was nice for parents. towels were supplied. Hot Breakfast was included as Arthur's Restaurant was being renovated. Strip mall very close by for dinner ie Boston Pizza, Pizza Hut etc. short drive to beach less than ten min.

"Disruptedd conference/smelly hallway"

3
05/06/2017

I stay at this hotel for 2 nights in order to attend a training/conference. Our training was continuously disrupted by loud noise due the restaurant being renovated. In my opinion, the management should never have booked their ballrooms knowing this construction was taking place. I stay in a room on the first floor. The hallway smelt of cigarette smoke for the entirety of my stay.

"meh"

3
05/06/2017

Rooms weren't as fresh smelling as I would have expected, the bed was atrociously bad and slept on pullout sofa bed as it was more comfortable...staff during stay was ok, except when our group became stranded due to rain delay in our games and were not allowed to extend checkout time at all...was a bit upsetting to make plans for 14+ families all stranded with no local knowledge.

"Great Overnight"

5
03/06/2017

We had to come to Cobourg for an overnight while my husband had some Lions work.....The hotel was wonderful, staff went out of their way and were so friendly and helpful. The quality of this hotel is far superior to a lot of other hotels we have stayed at over the years. It was a wonderful experience.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to let Tripadvisor know how wonderful your stay was here at the Best Western Plus Cobourg Inn & Convention Centre! We appreciate your feedback. Sincerely, Kelly Appleman

"Best Western Cobourg"

4
13/05/2017

Overall good experience. Decent location. Close to many amenities/stores. Rooms were clean, staff was friendly. Pool was colder than I expected, as my infant was so cold he couldn't stay in for longer than 5 minutes.

"They did a great job!"

5
22/04/2017

I really enjoyed my stay here. The room was clean and more than sufficient for our needs. The room itself is not super fancy, but the decor is nice (no peeling paint, stained floors, or run down looking furniture), the bathroom was average sized with a larger than average countertop and although not recently updated was also not rundown or obviously outdated. The pool is amazing for young kids. They have a kiddie pool section with a dumping tree. They also have a bubble mat in the main pool area and two sprinklers. There are two bathrooms in the pool area that are accessible and have a change table in them. The hot tub was nice and large enough for several people at a time. The fitness center is open 24 hours a day which is convenient. The lobby is nice and since the hotel's restaurant was undergoing renovations during our trip they provided a very nice complimentary breakfast that included eggs/omlettes provided by a chef made while you wait. The staff were all very friendly, knowledgable, and polite. Even the housekeeping staff greeted us with a smile when we saw them. The staff made the entire atmosphere of the hotel feel positive. I really enjoyed our stay and will happilly stay again if I have business in town again.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Stephanie, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. We are happy that you enjoyed your stay and look forward to seeing you again! Sincerely, Kelly Appleman

"Terrific hotel"

5
16/04/2017

Had a great experience, would definitely choose this hotel again Was greeted by friendly staff, quick checking in process, my room was clean. Had a fridge, & microwave in my room, which was really appreciated. Reds were comfortable, overall, terrific stay at this hotel.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay at the Best Western Plus Cobourg Inn & Convention Centre here on Tripadvisor. I am happy to hear you enjoyed your stay. We look forward to seeing your again soon. Sincerely, Kelly Appleman

"Great Hotel Stay"

4
13/04/2017

Clean, spacious rooms. Would highly recommend this hotel. Only stayed one night, but everything was wonderful. Restaurant was closed so the hotel provided a complimentary breakfast. Delicious with a good variety of choices.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear maryi610, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I am glad to here you enjoyed your stay. We look forward to seeing you again in the future! Sincerely, Kelly Appleman

"Best Western Cobourg"

5
12/04/2017

Staff was very pleasant and accommodating. Fantastic buffet breakfast each day with lots to choose from. The pool was great especially for children. The room was clean with lots of pillows and blankets for the bed. The queen size bed was very comfortable.

66038, Manager at Best Western Plus Cobourg Inn & Convention Centre, responded to this review
Dear 429darlenee, Thank you for taking the time to post a review of your recent stay here at the Best Western Cobourg Plus Inn & Convention Centre on Tripadvisor. I`m glad you were able to enjoy both the breakfast and our pool. We look forward to seeing you again. Sincerely, Kelly Appleman

"Hockey tournament"

5
10/04/2017

Fun, great pool & family friendly Rooms were clean & spacious. Breakfast buffet had a lot of selection hot & cold, lots of coffee & juice. Great access to the room, pool, workout area. Close to the arena & restaurants

"Fantastic!"

5
06/04/2017

Great value, comparatively. Quiet and comfortable. Best "free" breakfast we've had at any hotel for any price. Clean rooms and amazing staff. Felt like we were staying with family. Would highly recommend.

"Hockey team"

5
31/03/2017

The experience was terrific your accommodations were great staff were awesome best stay at hotel with that many kids pool was nice free breakfast was awesome save myself and the team a lot of money and time

"good pool for little ones"

4
31/03/2017

The pool was GREAT for our 6-yr old, shallow enough that we were not worried, had sprinkler park type system. Were there for a hockey tournament, the staff handled this really well. There was a breakfast offered as their restaurant was closed, good variety, and pleasant staff. We had an issue, and the manager on duty dealt with it perfectly. would stay here again for a similar event.

"Good but too expensive for Coburg"

3
27/11/2016

First time there usually stay at a compteting brand. Thought I would try. I am in there area 4 x a month. The staff were luke warm. The bathroom fan (controlled by light) was way too loud for me. Loved the bed. For the price with no breakfast included I think overpriced for the area.

"Comfortable and convenient"

4
03/11/2016

My husband and I stayed at this BW for 2 nights this past weekend and I have stayed here a couple of previous times. The staff is extremely pleasant and helpful.We had dinner in the restaurant one evening. We did not have the evening special. I had the hamburger and it is definitely not anything to write home about. I expected a handmade pattie at the least, not a prefrozen Costco burger! If possible avoid Room #106,it is at the end of the corridor which is right beside the door leading outside to the parking lot. For a good part of the night after going to bed, it was the door opening and closing and people talking. Very noisy.

"Comfortable Place to Stay"

4
31/10/2016

We were here visiting my niece. The place is in a good location, and near many other stores. The room was clean. The bed was comfortable. The service was very good. We spent 2 nights here and it was central to all the things that we were going to do. It was a quiet place. We did not hear traffic or other noises. The one draw back is when they have something at the convention center, that parking for guests becomes hard to find especially when you need wheelchair access.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking time to review your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I am glad hear that your stay was satisfying. We appreciate your feedback and look forward to you staying with us in the future. Sincerely, Kelly Appleman

"Fall Short Stay"

5
27/10/2016

Impressive city hotel in a small town. Clean and fresh. Terrific service and amenities. Great spot for a convention as the restaurant and lounge could handle the crowd. Prompt service. Quick check-in and out.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent experience here at the Best Western Plus Cobourg Inn & Convention Centre here on Tripadvisor. I am glad you enjoyed the service and amenities we offer and I look forward to welcoming you back in the future! Sincerely, Kelly Appleman

""good" but not "very good""

4
26/10/2016

Hockey tournament weekend, food in Arthurs was simplistic but okay, 1 person became very ill from a dinner on Saturday night. The hotel is dated but they are clearly trying to update. They certainly could be more accommodating to large groups...ie ask for a late checkout and they said no to some people others got 30 minutes extra. No room for socializing and we were asked to leave the bar at 10:00 - even though we were buying drinks and would have stayed for more and snacks.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Krista, Thank you for posting a review on Tripadvisor regarding your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre. We appreciate the feedback that you offered and I will share it with our Department Managers so that we can continue to improve. Thank you again, Sincerely, Kelly Appleman

"Passing through"

5
23/10/2016

My wife and I took a road trip across Ontario, Quebec and New England for our anniversary. After leaving Toronto we set off for Montreal in the early evening. After driving a couple hours it was time to rest. The Best Western Plus is about three blocks of Highway 401. There is a shopping center across the street but we did not visit it. We arrived around 1:00 A.M. and I made contact with JT at the front desk. He asked a couple questions about why were so far from home (Oklahoma). After explaining the purpose of our trip, JT gave us a discounted rate and the room had a king sized bed. The room was clean and quiet. The shower head was great as well. The variety of items for the complementary breakfast was plentiful. Check out was quick and easy and we were back on the highway within 5 minutes. I would stay there again if we were in the area.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Ronnie, Thank you for taking the time to post a review of your recent stay with us at the Best Western Plus Cobourg Inn & Convention Centre here on Tripadvisor. I'm am happy to hear that JT looked after you and that you enjoyed your room. We look forward to seeing you again! Sincerely, Kelly Appleman

"My last stay in Cobourg Best Western"

3
14/10/2016

Rooms were not to my cleanliness standards. Hair on the floor glass stain on desk who knows what. Staff dress code is aging! The hotel is close to almost anywhere in Cobourg and especially from the Highway which is a Plus

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Michel, Thank You for taking the time to post the review of your recent stay with us here on Tripadvisor. I would like to apologize that your stay did not meet or exceed your expectations. I appreciate you bringing this information to our attention and I will share the it with our Executive Housekeeper as this is not the level of cleanliness we are accustom to providing our guest and to ensure it doesn't happen again. We look forward to you giving us another opportunity to show you this was an exception to the level of cleanliness we provide. Sincerely, Kelly Apppleman

"Great"

4
05/10/2016

Pleasant experience would recommend this Hotel. It has all the necessary equipment to facilitate a conference. The staff were helpful and pleasant. They were able to accommodate our needs, sometimes with very short notice. They worked very hard to please and were receptive to our needs.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Randy, Thank you for taking the time to post a review of your recent experience here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. We appreciate your feedback and comments and look forward to seeing you again in the future. Sincerely, Kelly Appleman

"Exceeded my expectations"

5
23/09/2016

Stayed here because it was the closest hotel to a wedding we attended. I was so surprised how clean and enjoyable our stay was. I would recommend this hotel and the brunch on Sunday morning although slow moving was very good.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Kim, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I am glad you enjoyed your stay and look forward to you staying with us again in the future. Sincerely, Kelly Appleman

"Beyond expectation"

5
20/09/2016

I've had the pleasure of staying at the Best Western in Cobourg a number of times. Here is what stands out to me. The staff is extremely professional and accommodating. The facility is immaculate both the rooms and the lobby. The ball room is impressive especially for a facility in a smaller town. The brunch has some impressively well prepared items, perfect bacon and french toast. Finally and most conspiciously the beds are a cut above- someone has clearly gone through the trouble of selecting some wonderful sleeping apparatuses. Firm with soft pillow top. The pillows are equally on point. Well done

"Great value for great quality"

5
18/09/2016

This hotel is a standard meaning the rooms are the same double queen/bathroom etc for what's in the room; however, the rooms are very clean and more updated. Wifi works perfectly too. The pool area is really awesome - our kids had a blast. It is newly renovated and the fitness area above is basic but quite nice as well. When we were there, they were replacing all of the carpet on in the hallways and down the stairs as well as painting. The staff is super friendly and helpful. We ate breakfast at Arthur's and it was really good. On Saturdays they have a buffet, which was great. The food was cooked perfect and it was hot. I am an extremely picking traveler and I expect a minimum standard when staying at places like this, but I felt this place was nicer.

"Very nice staff, great food/drink in lounge"

4
17/09/2016

Stayed here quite a few times. All staff are helpful and nice. Food is very good and drink selection also good. Just nice if had a few more draft beers to choose from. Hotel is getting dated slightly but is clean and comfortable beds.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Dave, Thank you for taking the time to post a review of your experiences with us at the Best Western Plus Cobourg Inn & Convention Centre here on Tripadvisor. I appreciate your suggestions and wanted to let you know we are planning a complete renovation of our restaurant in the spring of 2017. We look forward to seeing you again soon! Sincerely, Kelly Appleman

"Good experience, very friendly staff"

4
15/09/2016

Ok stayed here last weekend for 3 nights for my kids hockey tournament. Hotel is central and really the only good spot to stay in town. Check in was quick and friendly, rooms clean and bed comfortable. Fridge in every room was nice. Great pool for kids. Restaurant we ate at a few times was good and reasonably priced I must say. Overall the whole staff seemed really friendly and proud to be working there, great job by Management and Ownership. The only thing they blew it on was spreading our hockey team out all over the hotel then them warning us about noise and kids in the hall. The hotel is set up perfectly in sections and they could have/should have put us all in one ward to eliminate this concern. I think they feel spreading teams out makes for less noise when in reality it causes more noise. Work on this guys. Other than that I'd certainly come back and would recommend this hotel, very friendly staff, thanks guys

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I appreciate the compliments and I will share them them with our staff! I also appreciate your suggestions on how we could do better for teams in the future. We value your feedback and look forward to you staying with us again in the future. Sincerely, Kelly Appleman

"When no options are available"

2
12/09/2016

If you need to stay in Cobourg, unfortunately this might be your best option. The rooms are clean but feel dated. The furniture may be newer by 90s style so it feels dated. Hotel hosts sports teams so if you want to get some rest try another hotel. The entire weekend the "security" guy was running around the hallways slamming doors and hollering at guests. There must be another way to deal with guests. We didnt mind the guests, it was the staff that was disturbing. At one point the "security" guy knocked on our door to tell us that there is no noise complaints against us but if there will be we will be asked to leave. Interesting way to deal with guests who are minding their own business. The front desk staff (T.J.) is rude and argumentative. Our room was located by the gym with with renovations happening as well so it felt like we were in a construction site. There are only 2 locations for ice machine, 1 at the lobby and 1 on 3rd floor, so if you stay on ground floor or second floor pack a lunch to get some ice. This hotel allows pets, so if you have allergies its up to you to ask if your room had a pet in it recently... otherwise you will not know why you are having allergic reactions. If you have a choice there are better options within 15mins drive.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Topher E, Thank You for taking the time to post a review here on Tripadvisor. I am sorry that your stay did meet your expectations and that you felt our guest room furniture looked dated. We actually just purchased our guest room furniture just over 2 years ago, and since then have added granite counter tops in our bathrooms with new mirrors, re wallpapered our guest rooms and added new lighting and bedding. I also apologize with the experience you encountered with our guest services liaison. He does do his best to try keeping noise to a minimum for all of our guest. I do appreciate all of your comments and do hope you give us another opportunity to show you how we generally exceed our guests expectations. Sincerely, Kelly Appleman

"Won't Be Back"

1
12/09/2016

Room was just given a once over and that's about it. Had to get them to come back and clean bathroom floor as it was visibly dirty. Requested a late check out as we had a long wait between games and not one person was give the option for late check out in our entire group.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Simon F, I am very sorry to hear that your stay with us was not to your satisfaction. We like to exceed our guests expectations and unfortunately it is clear by your comments that we did not achieve this. As we had a few teams in the same situation as yours, we did offer to each team that if they wanted to choose a room or 2, that we would extend a late check out to a few rooms. Due to guests checking in that day we could not extend check out to almost 30 rooms until 4:00pm as that is the guaranteed check in time for guests arriving at our hotel. I apologize again that we did not meet your expectations and I do hope that you would be willing to give us another opportunity. Sincerely, Kelly Appleman

"Caring Service"

5
09/09/2016

I was pleasantly surprised that the person who checked me in, and out remembered the reason for my visit (medical appt at a nearby hospital), and enquired how I was feeling, as I left. I will definitely use Best Western for future travel.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Karen, Thank you for taking time out of your day to let everyone here on Tripadvisor know of the experience you had during your stay with us at the Best Western Plus Cobourg Inn & Convention Centre. We strive to exceed our guests expectations and I am glad to hear we were able to leave you pleasantly surprised with your stay. I do hope you are feeling better and we look forward to you staying with us in the future. Sincerely, Kelly Appleman

"geust"

5
04/09/2016

very good the stuff is frendly and close to the beach beautiful beach the room is cleane swimming pool is clean the breakfast is good price the front deck always smile and lessn to you the price is resnpol

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Suzanne, Thank you so much for taking the time to post this review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I'm glad you were able to enjoy both our indoor pool and the Cobourg Victoria Beach. We look forward to you staying with us again. Sincerely, Kelly Appleman

"Clean and Friendly"

4
02/09/2016

Pros: Staff was very friendly and professional, both on the phone when we called to reserve a room and when we checked in and out. The room was clean and the bed and pullout we had were quite comfortable. The shower was very nice with a good range of water temperatures. Cons: No continental breakfast, on top of the already $150+ CAD price on the room for a single queen size bed and a pullout couch.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear RoadTripper3081, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on TripAdvisor. I'm happy to here that you enjoyed your stay. Although we do not offer a continental breakfast, we do have a full service restaurant boasting a full menu with everything from a yogurt to Eggs Benedict. (Charges apply). Exclusive to bestwestern.com we do offer a rate that includes breakfast for 2. We look forward to seeing you again. Sincerely, Kelly Appleman

"Plain and Pricey"

3
02/09/2016

This is an older Best Western. The rooms are perfectly acceptable, but dated. The front desk is efficient and friendly, but my promised bill was never emailed. The location is okay but a bit strip mallish, which ties you to the restaurant in the hotel that is just acceptable. Overall it seemed a high price for what you got.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for posting on Tripadvisor a review of your recent stay with us here at the Best Western Cobourg Inn & Convention Centre. I am sorry to hear that you feel our guest rooms are outdated. Within the last 2 years we replaced all our guest room furniture, lighting, wall paper vinyl, added crown moulding, and new art work, replaced our bathroom counter tops with granite and new framed bathroom mirrors. We are also in the process of replacing all the corridor carpets and wall paper and adding oak trim accents. We hope to see you again soon, Kelly Appleman

"Great place to stay"

4
27/08/2016

After spending the afternoon at the Cobourg Beach (it is wonderful) we checked in here. The Pool Area is great with the water toys for the kids & young at heart kids -- our granddaughters loved it. The Hot Tub is so relaxing and a great size. Definitely will be back and bring more of the family with us.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Cheryl, Thank you for taking the time to post a review of your recent stay with us here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I am happy to hear that you had an opportunity to experience Cobourg's beautiful white sandy beach as well as time to spend in our pool facilities. We look forward to your next stay with us! Sincerely, Kelly Appleman

"Pricy"

3
25/08/2016

Had to stop after eight hours of driving. No other options around. Very expensive -$170, there are four of us, but no suites, so we had to get two rooms, so $340, no breakfast included!- for an average hotel. Foyer is much nicer than the rooms. Ours smells like cigarette. We can hear the kids in the next room singing at eleven at night. Beds are comfortable though. Noisy ac. Would not stay here again.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay with us here on Tripadvisor. I sincerely apologize that your stay was not to your satisfaction. We do try to ensure that each and every one of our guests leave our property feeling that we have exceeded their expectations and I am sorry we didn't achieve that. Cobourg is a beautiful town to explore, should you wish to come back please contact me directly and I will look after booking your stay. Sincerely, Kelly Appleman

"The Right Place"

5
22/08/2016

We decided on a little 3 day getaway and picked Cobourg as it's got a nice beach. We didn't make any reservations and just drove to Cobourg. The Best Western was just off the highway and about 7 minutes from the beach and 5 minutes the other way to shopping and restaurants. the staff made us feel very welcome. Our room and the entire hotel were nice, clean, and well kept. Of course it rained on the second day so the pool was a great treat. Great value. We will definitely go back.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Jean, Thank you so much for taking the time to post your wonderful review here on Tripadvisor regarding your recent stay with us at the Best Western Plus Cobourg Inn & Convention Centre. We are glad to hear you were able to enjoy our indoor pool as well as our local beach! We look forward to your next stay. Sincerely, Kelly Appleman

"Sort of expensive for a small town hotel"

3
22/08/2016

We stayed one night at this hotel after an event we attended at the hotel. The food in is really good and the room is clean and the bed is comfortable but we found the cost to be excessive. We considered staying a night in October but we decided it was too much money and made other arrangements.

"Family Trip"

4
20/08/2016

Great pool for the kids ,nice exercise room ,walk to mall, 7 min. drive to beach , good food for all in the area, resturant in hotel was 7,8 out off 10, Beach is clean people in the area were very friendly

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Simone, Thank you for taking the time to post a review of your stay here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. I'm glad your family enjoyed the pool and that you found our location convenient to our many local amenities. We look forward to you staying with us again soon! Sincerely, Kelly Appleman

"Lovely stay"

4
19/08/2016

The Cobourg Best Western is convenient to the 401 and to the town in general. The decor is a bit dated but it is a nice hotel. The rooms are very clean and the bed was very comfortable. I had my wedding here in 1993 so it holds a lot of memories for me.

"good hotel"

5
16/08/2016

This is a nice experience staying in the Best Western PLUS Cobourg Inn & Convention Centre, Cobourg, ONTARIO, friendly staff, large and clean room, it is really good for family vacations. I would recommend this hotel to my friend if they travel to this area

"The accomodations were excellent. Dining was not."

4
10/08/2016

We checked in late in the afternoon for a one night stay. Two couples. Reception staff were friendly, polite and professional. Our rooms was nicely furnished, properly equipped and clean. Our bed was very comfortable. All in all a first class accommodation. In the morning we looked forward to breakfast in the bright open "Arthur's Restaurant" dining room. That was disappointing. It was not busy with about 5 or 6 tables occupied. We sat waiting to be served. And we waited. The expected server arriving with coffee didn't happen. After what seemed like an inordinate long time a server arrived with a breakfast meal for a gentleman at an adjacent table. The server was heard to say; "sorry for the delay". The server went away again without acknowledging or looking at us. We waited for another period of time - at least 5 minutes but I think longer. It was then mutually agreed between the four of us of to leave and we did. I can't comment on the quality of the food but the service (actually lack of) was totally unexpected and disappointing which put a dent in what would otherwise would have been a 5-star experience. We settled for Tim Hortons.

"Great stay- Amazing Pool!"

4
07/08/2016

Highlight of the stay was the large pool which includes splash pad type toys (dumping buckets, etc) for the kids. It was also very warm and there was a nice hot tub. As far as everything else goes: The Good: Clean and fresh room, was given top floor as requested, great easy to control AC unit with continuous fan option, furniture seemed new, area is convenient with a pizza hut and other restaurants within walking distance. The Not So Good: Property is sprawling which leads to a bit of long walks, no free breakfast (restaurant on site), TV didn't offer many channels. Overall: it's a bit expensive but worth it for the pool alone. Staff were great. Would stay here again for sure.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post a review of your recent stay with here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor. We are happy to hear you were able to enjoy our pool facilities. We look forward to you staying with us again in the future. Sincerely, Kelly Appleman

"Our 4oth anniversary celebration "

5
01/08/2016

I cannot say enough about this Best Western. Every one was telling us how good help full and friendly the staff was. The rooms were lovely and clean. The pool was awsome. The people that had never been to Cobourg were very pleased with our town and enjoyed the beach. My husband and I had our celebration party in the ballroom. It was beautiful the food was incredible. I can't say enough about the staff they were the best of the best. Roger you are truly amazing. We also had the band Jack Hammer as our entertainment Bill Fulton as our DJ. When you come to our town please check them out. You will not be disappointed. Cobourg is a great place to visit.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Joan, Thank you for taking the time to post a review here on Tripadvisor of your recent experience here at the Best Western Plus Cobourg Inn & Convention Centre. Thank you as well for your compliments on the facilities and the staff that you encountered and looked after you for your anniversary celebration. Happy 40th Anniversary! Kelly Appleman

"Class, good service and foid dobe grwat!"

4
26/07/2016

From the momemt you step into the lobby you are met with a sense of welcome. The buffet was always kept neat clean and fresh. Staff were always at the ready to help. Food was delicious and the desserts to die for. Infamous for their bread pudding.

"An ideal little town with a number 1 Hotel"

5
23/07/2016

We were at the Best-Western Plus in Cobourg last year and we wanted to experience this hotel and the city again this year.A far drive from Montreal but really worth it.The hotel is well situated,close to the highways ,shopping and restaurants.The town and the beach is about a 5 to 7 minutes drive and a lot of good restaurants,but one of the best is right in the hotel..Arthurs.The rooms are pretty big and ours had 2 queen-beds,a fridge,a big T.V and a Coffee-maker.Good size bathroom.A well-equiped work-out room....but then a swimming-pool....WOW..paradise for the kids and the young at heart and it is more a waterpark...but so well done.Also a hot-tub,that is one of the best and biggest we know of.The staff are well trained and very helpfull\\

"Would stay here again"

5
21/07/2016

We stayed for 1 night and have no complaints. Room was nice, bed was comfortable and staff were very friendly and helpful. We went to Arthur's for dinner and we both enjoyed our meals. The chef/owner even came around to see if everything was okay. We would definitely stay here again and would recommend this hotel.

"Comfort east of TO."

4
06/07/2016

Comfortable beds, quick check in, clean, not tired looking and Arthurs family restaurant downstairs service and food was great! We will stay there again for sure. If you are staying in Colburg this is the right place at the right price.

"Perfect 1st night"

5
27/06/2016

Having not booked accommodation for our first night after landing in Toronto we decided to head to Cobourg. We were shattered and hit on the Best Western as we came into Cobourg. The staff found us a room with 3 double beds (we're a family of 3) and as our body clocks were out if kilter they even agreed we could have a late check out. The room was lovely and large. AC very effective. We ate in the restaurant & had super service from Sophia (?) who recommended all sorts of things to do. We used the pool in the morning after a brilliant breakfast. The concierge gave me map and recommended a run for me in the morning too. All round a super friendly experience in a comfortable setting. Food was really good too - the chips (fries) at dinner were to die for!!

"Beautiful spot. Great pool!"

4
25/06/2016

Stayed at the best western for a family wedding weekend. The pool is amazing and very kid friendly. We liked having a ground floor room that we could drive right up to. Great spot. We didn't get to try the food or much else but it is located close to the shops and restaurants.

"Great stay! "

4
25/06/2016

We stayed one evening with our children. The room was clean and comfortable. The staff were amazing. The pool was awesome, it has great features for kids (water squirters, water bubbles from pool bottom, and water splashers). Overall excellent stay!

"Wonderful!!"

5
25/06/2016

We recently attended a wedding reception at this location and had a wonderful time. The reception dinner was out of this world delicious and the staff at the hotel were professional yet courteous. We were impressed as well at how quiet it was at night for sleeping. Would highly recommend this hotel to everyone! Thanks for a great experience!!

"Clean and comfortable Hotel"

5
25/06/2016

This hotel is near the Highway 401. There are many parking places and free Wi-Fi. We discovered the very fun pool. It is warm and well adapted for kids of all ages! We always appreciate the mini fridge. The employees are great. There are many good restaurants near the hotel. Cobourg is a very nice City, with a fabulous beach on Lake Ontario. Not to be missed.

"Great Location off the 401"

3
23/06/2016

All staff were very helpful and welcoming. This location is due for a make over. Although the room was clean the carpets in the room were very stained. The bed was too firm for me and the pillows were too lofty... it would be nice to have two different loft sizes on the bed. Walls not soundproofed enough - you can hear anyone in the halls.

"not a good family experience."

1
08/06/2016

Noisy in the hallways, with many guests participating in tournaments in the area. Hot buffet breakfast, food was not good for the $ charged. Many guests were smoking weed in the hallways/rooms. Hotel did not do much, and we had to sleep with towels under the door. Hallways need to be updated, wallpaper falling off everywhere. Pool was only positive as the kids enjoyed the water feature and hot tub.

"Lacrosse Tournament Accommodations"

4
06/06/2016

The hotel was in a central location for the 3 arenas that we visited. Rooms were comfortable and clean. The refrigerator was quite small and a microwave would have been nice. The kids loved the pool. The restaurant was great. The food was yummy and reasonably priced. The waitresses were lovely. This hotel is a great choice.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Sharon B, Thank you for taking your time to post a review of your recent stay with us here on Tripadvisor. We are happy to hear your family had time to enjoy the pool and our restaurant! On your next visit with us, we do have a limited number of microwaves available upon request. We look forward to seeing you again soon. Sincerely, Kelly Appleman

"Very Good Experience/Great Staff"

4
05/06/2016

We stayed at the Best Western this past weekend for two nights. From the initial contact until the check out date, staff were helpful and friendly. Jasmine took my call for the booking and delivered exceptional customer service. The front desk staff were efficient and accommodating and the housekeeping staff were friendly. This hotel is pet friendly which made it easy for us to bring our puppy-Brian even gave us a welcome doggy treat! The rooms were clean and comfortable and the amenities such as the pool were great. ( I couldn't get the kids out!) I found the standard room rates to be a bit pricey (also the room itself a little tight) and would at least expect a complimentary breakfast to be included. Overall the experience was great and I would return if I were to stay in Cobourg again.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for posting here on Tripadvisor a review of your recent stay here at the BEST WESTERN PLUS Cobourg Inn & Convention Centre. I am happy to hear that you had a pleasant experience through out your dealings and stay with us. We look forward to welcoming you on your next visit to Cobourg. Sincerely, Kelly Appleman

"Clean room"

3
04/06/2016

No breakfasts included for 150$ gives this hotel three stars. Nice pool. nice location. Nice room. It's good be better for about a hundred dollars. My opinion would come back if I had too. The bedding was nice.

"Great hotel in a great area"

5
01/06/2016

This was a great, quite hotel in a very small cute town. The hotel was right across the street from the grocery store, gas station and some restaurants. The Restaurant attached had a great menu selection and great service. The hotels Breakfast bar has a great choice of hot and cold breakfast items. I would stay here again any time.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Leanna, Thank you for taking the time to post a review of your recent stay with us at the Best Western Plus Cobourg Inn & Convention Centre here on Tripadvisor. We are happy to here you had an opportunity to experience and enjoy our restaurant. We look forward to seeing you again. Sincerely, Kelly Appleman

"Well Done Best Western"

5
01/06/2016

Great place to stay. Would recommend hotel for business/pleasure or a combination of both. We're looking forward to further stays at this hotel, this hotel is also very connected to the social well being of the community and appears very supportive of the residents.

"Great Mother's Day weekend"

4
18/05/2016

The manager at this hotel was very helpful and friendly. The pool is great for small kids. The room was clean and a good size. The restaurant could use some updating. Only a 5 minute drive to the beach and just down the road from the shopping mall.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, We appreciate you taking the time to post a review of your recent stay here at the Best Western Plus Cobourg Inn & Convention Centre on Tripadvisor, Thank you. Your feed back is important to us. As a matter of fact, our hotel owners just today met with restaurant designers to redesign the entire restaurant! We look forward to the prospect of this exciting change. We hope to see you on your next trip to Cobourg. Kelly Appleman

"hotel Stay"

4
16/05/2016

Very easy check-in, staff excellent friendly.Only one small detail,there where several stains on the carpet in our room,. We travel with a dog maybe that is a room the assign to pet owners? other than that enjoyed our stay

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Rosemary, Thank you for taking the time to post a review of your recent stay here at the BEST WESTERN PLUS Cobourg Inn & Convention Centre on Tripadvisor. I am very glad to hear you had an easy and friendly experience with our staff. I appreciate the feedback on the carpet and have had that looked after this morning. I am sorry you had to encounter that. We look forward to seeing you again soon. Sincerely, Kelly Appleman

"very clean hotel"

4
13/05/2016

Although only there for one night, we were very pleased with the comfort and cleanliness of this hotel. The staff was very friendly and most co-operative. We enjoyed a delicious dinner on the evening of our arrival and after the drive, appreciated not having to leave the hotel to find dinner. Arthur's for breakfast in the morning also worked well for us. We were in Cobourg for my husband's cataract surgery, so the proximity to the hospital was a bonus.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Cheryl, Thank You, we appreciate you taking the time to post your review of your experience here at the BEST WESTERN PLUS Cobourg Inn & Convention Centre on Tripadvisor. We are glad you had the time to experience our friendly staff and dine in our restaurant. We look forward to seeing you again soon. Sincerely, Kelly Appleman

"Come and check out the Best Western Plus Cobourg Inn and Convention Centre"

4
12/05/2016

My wife and I enjoyed our two day stay here. The staff was very friendly and helpful. We enjoyed our dinner in the dinning room. Our waitress was friendly and efficient. The chef's wife was very nice as well. The room was very clean and comfortable. The Best Western in Coburg is close to the 401 and easy access to the down town area. We ordered breakfast from room service and it arrived in a timely manner. We would absolutely come back and stay here next time we are in the area.

"Pleasant Stay"

5
27/04/2016

Rooms are great. Quiet. Staff is friendly. Recognize some staff for years. Good sign that employers are good. I don't use the pool or exercise equipment. Boston Pizza and CJ's close walk for additional dining if desired.

"Meeting Room"

4
26/04/2016

Conference room was set up in a very useful manner. Staff was very accommodating. Rooms were all booked close together so as to be close to the meeting room. Beds were very comfortable and the rooms were quite for a restful nights sleep

"HLSC Meeting/conference"

3
25/04/2016

The cost of dinner and lunch was extremely high for what we were allowed. The facilities were acceptable. Food was good. Servers were a little too efficient. Plates were cleared before one had the opportunity to return for more. As previously mentioned second cups of coffee were not offered. Lunch was somewhat Spartan (soup, sandwiches, coffee and squares.

"second try"

5
11/04/2016

Hotel and room were clean and staff were very helpful with directions to the hospital and exits from the city to head to the 401 and home. The closeness to eating restaurants and coffee houses were very convenient. We will be staying at the hotel again when my wife's second surgery is scheduled.

"A dog friendly respite"

3
09/04/2016

This Best Western Plus is tired but very welcoming to travellers with pets -- dog treats and poo bags provided. We had a ground floor room for easy outside access. The hotel is beside a large lot where we could walk our dog and the room was clean, & quiet, with an excellent king bed. It fit the bill for weary travellers who were out hiking with their dog.

"Very nice hotel in a calm environment"

5
09/04/2016

This hotel is very well maintained. Every employee is helpful. There are many services not far from the hotel, like a grocery store and many restaurants. Our tablet was out of order, so we were very happy to be able to use the computer in the hall of the hotel.

"An "ok" hotel"

3
06/04/2016

A little worse for wear. This place needs a bit of an update. Rooms were clean but very small. As a platinum member, I have stayed in a lot of these Best Westerns. TV was small and no HD and terrible reception. Front desk staff was friendly and welcoming. Maybe because I used points I got a smaller room.

"Group trip"

5
28/03/2016

very busy, all rooms full. Staff were awesome, place was clean and everyone working at this hotel went above and beyond to make every guest happy. Would book again!!! They were great when suggesting places to eat with a large hockey group. Try Yorkies take out chicken and ribs!!! Awesome. The team wanted to eat together and the staff opened up a spot over the lobby for everyone! They were very friendly and went above and beyond!

"GIRLS Getaway"

4
04/03/2016

Two sisters met up for an overnight of R&R. Pool area and hot tub - immaculate! Lisa - Front Desk Manager was top notch with outstanding hospitality and helpfulness! Cathy - Arthur's Restaurant Server - Fabulous service - amazing coffee...and home fries with Montreal Steak Spice - the best ever! Brian - Front Desk - BRAVO for excellent guest service! The rooms are fabulous - spacious - and Family Suites ideal for get togethers. Overall - this hotel exceeded our expectations and we are looking for another reason to go back! Thank you :)

"Average "

3
28/02/2016

I stayed one night while travelling through on business. The front desk staff were very pleasant and I was checked in quickly. The hotel must have had a renovation in the past few years however it still looks tired. The hallway lighting is very gloomy, I thought I was on the set of "American Horror Story"... The rooms are clean and the bed was very comfortable.

"Happy customer"

5
27/02/2016

Beds were great, very clean rooms. Easy check in and out. Pool was great for kids of all ages. Would stay again. Great staff as well. We went with a group for a tournament and all enjoyed the stay. :)

"Restaurant"

3
22/02/2016

Service was slow in Restaurant. Food was not spectacular. Did not offer any sort of compensation. Service was also slow. Pool had a lot of chlorine. Very hard on the kids eyes. Came out bloodshot, itchy and red.

"Winter storm decided we were not making it home"

5
18/02/2016

After a full day of travelling we made our way off the 401 and into the Best Western Plus. We were greeted warmly and our check in was efficient. The women on front desk was understanding to our needs and selected the best room for us to get the best nights sleep possible. I was impressed with the morning front desk staff as well. We landed, slept and left but it was a good experience, great sleep on a cold, Canadian, winter storm evening.

"Nice, family-friendly hotel"

4
16/02/2016

Decent, mid-range hotel. Good, firm mattress. Updated room and common areas. Nice spa/fitness facilities. Pleasant, helpful staff. Lots of parking. Restaurant dinner buffet was not great, but the a la carte breakfast was quite good. Overall a good experience.

"High price for small town"

4
11/02/2016

Breakfast was not included and the caost was $145 for one night. Coubourg is very small, in the middle of nowhere and it is a middle of winter, if not hockey tournament we would not choose so pricey place in this town

"Excellent Service"

4
08/02/2016

I stay at this hotel frequently for business. A simple call to the front desk when I am on my way, and they have a room ready for me. Due to my frequent visits, my credit card and information is on file, I simply say my name and everything is dealt with. Room is always clean and fresh. I like the fact that they have rooms on the ground floor with patio doors, so I can get some fresh air, right outside my room. Highly recommend staying here

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Steven, Thank you for taking the time to post a review of your experience as a valued guest here at the BEST WESTERN PLUS Cobourg Inn & Convention Centre on Tripadvisor. We value our guests feedback and are always happy to see our guests return. Thanks Again, Kelly Appleman

"Best Dinner Theatre"

5
03/02/2016

I can only review the dinner theatre as I live in Cobourg and never needed to stay in one of their rooms. The dinner theatre productions are great. Very entertaining with good views from all tables. The buffet dinner is always good with plenty of choices and great desserts. Friendly staff. Good location.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Lonewolfee, We are always happy to get reviews on any aspect of our business.Thank you for taking the time to share here on Tripadvisor the experiences you have had with our dinner theatres and staff. I am glad you enjoyed both the productions and the food! The Northumberland Players have not yet released their playbill for the fall season, however, our next Dinner Theatre performance will be a comedy starting in October 2016. Thank You Again, Kelly Appleman

"Clean, comfortable, quiet."

4
01/02/2016

Stayed here Saturday night. Room was spacious, clean and comfortable. Bedding and matress very good. Mini fridge for your convenience and coffee pot. No microwave but thats a minor inconvenience. Shower worked well, plenty of hot water and good spray. Front desk staff pleasant and efficient. They would not check me in when I arrived because I was not the one to make the reservation. A quick call to my sister cleared me to check in and as two women travelling alone we appreciated the security. No free breakfast but most are worth what you pay for them. (Try the Buttermilk cafe, downtown!) There is also a restaurant on site. Would definitely stay again.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for taking the time to post your review of your recent stay here at the BEST WESTERN PLUS Cobourg Inn & Convention Centre on Tripadvisor. Your comments are very much appreciated and will be shared with our staff. We look forward to seeing you again in the near future. Sincerely, Kelly Appleman

"WORST WESTERN!"

1
23/01/2016

We were staying as a large group. We had several complaints that were unresolved (shower water temperature fluctuation and noise). When we inquired about checking out prior to the original plan, we were told we would be charged for the entire stay due to someone signing a 72 hour cancellation policy. I never personally signed this policy, but they informed us someone signed on our behalf. When we called to reserve our room on the hotel block (about 3 weeks prior to arrival), we were not told about this policy. Our entire group made complaints and instead of giving good customer service, they held stern to the 72 hour policy. I have stayed in Canada every other weekend since September. There have been several other hotels that have allowed us to check out early due to our plans changing. This is the first time we have stayed at a WORST WESTERN. Our group had at least 15 rooms for 3 nights each and our discounted rate was $129+ tax! NO BREAKFAST INCL, NO MICROWAVE, NO HOT WATER AT 7:30am, NO PARKING on Saturday night and the customer service was HORRIBLE! I wrote a review at their request and received an email reply stating that 'they couldn't recreate the hot water issue' ~ so it must have been my imagination?! They made no effort to satisfy this guest. Therefore, I will make every effort to never stay at a WORST WESTERN again.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Sleepless98, I must commend you for keeping your word, you did threaten that should you not get your way that you would trash us on social media. It is a shame however that you failed to mention to our Tripadvisor readers that the main reason for your scathing review of the BEST WESTERN PLUS Cobourg Inn & Convention Centre is that you could not get out of the contract and cancellation policy for your booking. All guests with your group received individual email confirmations outlining the cancellation policy Just because our staff upheld the policies set forth by the hotel,does not mean they lacked good customer service, as even after you used foul language toward our staff they still continued to conduct themselves in a courteous manner. When you booked your reservation you were made aware of the rate, the cancellation policy and that we do have a full service restaurant that opened for service at 7:00am. Also, it was unfortunate that out 87 rooms in our hotel that your room was the only one to experience a concern with the hot water. This is why we had asked you that should it happen again for you to let us know immediately so that we could investigate the problem that you were encountering. Unfortunately you did let us know the next day, again several hours after the problem occurred that it happened again. We did make every effort to provide great customer service while upholding the policies of our hotel and I'm sorry that through your frustrations with our policies you were unable to understand that. Should you have any questions or concerns please don't hesitate to contact me as I am always happy to speak with our guests! Sincerely, Kelly Appleman Hotel Manager

"Not the relaxation, I was looking for. For kids - go nuts!"

2
18/01/2016

We checked in Dec 30th for the New Years party 2016. It was rather nice; however we went for the Big Band party and unless you are over 60 or want to use your dance lessons, its may not be for you. We should have been in the party downstairs which I heard from others and the waitresses was a lot of fun and was packed with a DJ. Don't get me wrong the food there was fantastic. If you are big on the seafood and are older or can dance that cha-cha its for you. People were cracking lobsters and crab legs which made me a little nervous as I am allergic Thats all some of the people ate was seafood. So if you love seafood you can get your fill. Our table had people from probably their early 60's to maybe eighty. One couple go every year & are from Cobourg The room was on the main floor as we brought our dog and thought it would be handy. It ended up being awful and drafty. It is also down the hall from the pool so we heard kids running until 10 or 11:00pm, I think it was. The front desk told me we were also beside a double door. I said, please don't tell me I am going to hear banging all night and she said "Oh no" it is double insulated and I heard "banging" all night! The breakfast was excellent, the servers were fantastic; especially the lady running it was most accommodating. Being this was a getaway since my father was in rehab this was our only chance. We checked out early as this was not relaxing and was expensive due to the New Years. I was not going to complain as we had booked four days and I had arranged all my clothes and things in the drawer and was exhausted from my Dad and the drive. Cannot recommend this one as it was not what we were looking for. If you have children or dogs, I think they put you on the bottom floor in the hallway with the pool ?

"Hockey Tournament weekend"

4
18/01/2016

Sun country electric charging station. We thoroughly enjoyed our stay. The staff was very friendly and accommodating, and the location was excellent. We had a great weekend stay at this hotel. The room was spacious and comfortable.

"Fantastic"

5
13/01/2016

We stayed here for the liftlock atom hockey tournament. It was a little far for travel as the games were north of Peterborough and and south... the closest arena was 45mins but the quality of of the hotel was worth it. It was very clean, the staff was extremely pleasant and the Pool was Fantastic!

"A good place for an overnight stay"

4
12/01/2016

We where ment to stay in Belleville after our visit on Prince Edward County. Everthing was fully booked and the only place left was best Western Cobourg. The staff was very friendly and helpful to assist us with a room and boy we where glad to have one. The restaurant is not hâute cuisine, but it serves good food. We enjoeyd our stay and the breakfast is lovely by the way, because you can have everything cooked how you like it.

"Best Western, Colbourg"

4
11/01/2016

We thoroughly enjoyed our stay. The staff was very friendly and accommodating, and the location was excellent. The bed was extremely comfortable and the room was quite spacious and clean. I was not very happy with the buffet offered to our group. I would stay at this hotel again if I am in the area.

"Great Service, amazing pool"

4
11/01/2016

This is a great place to stay, room was big and comfy, beds are super and had an amazing sleep. Only issue was room never got cleaned during stay. Staff was so helpful and friendly. We have 16 kids in the hotel and it went very well.

"Best Western, Cobourg"

4
06/01/2016

Staff are exceptional, friendly, helpful and prompt. Accommodation was very clean. Price is a bit high but otherwise very satisfied. Pool is lovely and well maintained. Quality of food in restaurant is high. The main selling feature is the staff, service is top notch.

"Fabulous New Year's stay"

5
02/01/2016

Had a wonderful time. Fabulous dance band who made the evening so much fun. The buffet dinner was excellent with so many choices. Breakfast buffet was good. Some of the hot dishes could have been warmer.

"Christmas in Cobourg"

4
31/12/2015

very pleasant hotel with great staff just poor internet service. good breakfast included - nice pool & hot tub. rooms on the ground floor are excellent if you have your dog with you as we did. will be back.

"our stay in Cobourg"

4
29/12/2015

Like I mentioned in the survey the only complaint I had was the hotel's bedding, not up to snuf when compared to other hotel chains but what GREAT water pressure with the showerhead in the bathroom! Loved that!!

"Pets accomodated"

4
28/12/2015

Staff kindly found a more suitable room- with better access to 'outside' and on the ground floor- all to provide a better stay for our beloved dog. They also took the time to make calls for available services we were looking for. The hot tub and swimming pool were a delight for our grandchildren. We had a FAB stay.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for posting your kind review of your recent stay with us at the BEST WESTERN PLUS Cobourg Inn & Convention Centre here on Tripadvisor. I am happy that we were able to move things around to better accommodate your dog. I'm also glad your grandchildren enjoyed our pool! I look forward to welcoming you and your family in the future. Sincerely, Kelly Appleman

"Great hotel and housekeeping staff"

5
23/12/2015

I was at the Best Western Monday night with some friends and I was pleasantly surprised by this hotel because not all Best Westerns are that nice. It did not look that busy ( I guess because of the winter) but that made for a quite stay. Did not have a chance to eat at the restaurant or use the pool (both looked nice) . The housekeeping staff was very kind and helpful. A younger blonde girl ( name started with a K ? ) was very kind to us and very welcoming with a smile and telling us to have a nice day when we would walk by her. It's a small act but very thoughtful coming from someone who was busy working and could have simply done nothing . Overall great stay, comfy bed, very clean room, and kind staff! Will recommend to others !

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Alexis, Thank you for taking the time to post a review of your recent stay here at the BEST WESTERN PLUS Cobourg Inn & Convention Centre here on Tripadvisor. I am happy you enjoyed your stay and will pass your comments along to the rest of the staff and management. We look forward to seeing you again soon. Sincerely, Kelly Appleman

"Good Sunday brunch"

4
18/12/2015

A large group of us on a bus tour stopped here for a Sunday brunch. The dining room was nicely designed, the food was ample and fresh, and the service was professional. I would have liked to see more salads, a larger selection of breads and dips. However, there were some nice touches such as the opportunity to have pasta, omelettes and other choices made at cooking stations. The turkey and roast beef were tasty. Too many desserts to choos from. I am not a buffet fan as I like to be served and like my food fresh and not from warming trays. But it was a nice experience and obviously very popular. Cobourg is a pretty town so it is a good idea to walk around before and/ or after a heavy meal like this.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank You for your recent review of the Sunday Brunch you had here at the BEST WESTERN PLUS Cobourg Inn & Convention Centre. We enjoy welcoming bus tours of all sizes and always appreciate our guests feedback and suggestions. We hope to see you back in the near future. Sincerely, Kelly Appleman

"Hockey Tournament weekend"

4
07/12/2015

We had a great weekend stay at this hotel. Our room was the large- 3 bed suite, and it work well with all of our extra hockey gear. Scott (staff member) was excellent with all of the different hockey groups and parents.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Doug M, We appreciate you taking the time to post your review of your recent stay with us here at the BEST WESTERN PLUS Cobourg Inn & Convention Centre on Tripadvisor. We are glad you enjoyed your spacious 3 bedded room. Also, thank you for extending your compliments regarding Scott, we value his expertise in working with all of our teams. We look forward to you staying with us in the near future. Sincerely, Kelly Appleman

"Cobourg, Ontario"

4
01/12/2015

Nice hotel with all the amenities. I do believe the price should be cheaper for this hotel compared to a Holiday Inn. The hotel staff were excellent, entrance and rooms very clean. Christmas decorations were up and impressive.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Bob W, Thank you for taking the time to post a review of your stay here at the BEST WESTERN PLUS Cobourg Inn & Convention Centre on Tripadvisor. I am happy that you enjoyed our Christmas decorations. We appreciate your feedback and look forward to seeing you again in the future. Sincerely, Kelly Appleman Manager

"Helpfull Staff, Very Nice Hotel, Good Value"

4
20/11/2015

I stayed at the Best Western Plus Cobourg Inn for a Workshop I was giving. The staff were warm and helpful. They clearly made extra efforts to make sure that I had access to everything I needed. The Hotel was very nice, clean, and well cared for. The room was spacious and comfortable. I also had a light dinner in the restaurant, and the food was excellent for a hotel restaurant. There are also many other options in the area.

"Dark & Dingy"

3
16/11/2015

Stayed in Cobourg for business because Peterborough hotels were booked solid. This hotel seemed really nice from when I stepped into the lobby, but then getting to the hallways, the lighting was very dim and uninviting. The rooms were okay, nothing special. Clean. The restaurant was a bit of a joke...took forever to get a servers attention, and it is also in need of an update. (I'd recommend the German place downtown instead. The food was amazing!)

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Reviewer, Thank you for posting your review on Tripadvisor. On behalf of our entire team I apologize that your stay was not to your satisfaction. It is by our guests feedback that we can continually improve our guests experiences. If you have a moment and would be able to send me a quick email to [email protected] and let me know the date of your experience with our restaurant and any additional information you could provide, it would give me the ability to look into the situation further. Thank you again for sharing your experience and I do look forward to welcoming you in the future. Sincerely, Kelly Appleman

"Best Western PLUS Cobourg Inn & Convention Centre, Cobourg, ONTARIO"

5
16/11/2015

Excellent location for a conference. Great facilities, fabulous family pool. Our kids were in heaven. We went for a Gala and the conference/banquet room was perfect. The kids didn't want to leave! Thanks for a great stay. Will definitely check in here again the next time I need a hotel room in the area.

66038, Manager at BEST WESTERN PLUS Cobourg Inn & Convention Centre, responded to this review
Dear Cengiz, Thank you so much for taking the time to share the experience you had here at the BEST WESTERN PLUS Cobourg Inn & Convention Centre on Tripadvisor. Your comments are very much appreciated and I will share them with the staff in all departments. We are particularly glad your family had the time to enjoy our pool. We appreciate your feedback and look forward to welcoming you again in the near future. Regards, Kelly Appleman

"Nice updated room"

4
02/11/2015

We were in Cobourg for a funeral and stayed at the BW. The staff were very helpful and kind, particularly with our situation. We had a suite, as our kids were with us which was very clean and nicely updated., and gave us a good deal of room. The beds were comfortable. The bathroom fan was noisy and came on with the light which was annoying but not horrible. Parking was easy and easy access from the highway. We were altitude worried as there was a wedding on the Sat night and our room was near, but we had no issue. However we were back late ourselves,so no idea if was problematic if you wanted to go to bed earlier.

"Excellent Stay"

5
23/10/2015

The accommodations at this hotel are very good, clean and well kept. I was very pleased with the level of service and friendliness that was extended by staff. I'd definitely return to this hotel for an overnight or longer stay.

"Not a bad spot to stop"

3
15/10/2015

We stayed here for a night back in the summer. The rooms were comfortable enough and the hotel was clean. The big draw for us was the kids pool which was great (except for the kids softball team which completely took it over with complete disregard for other guests). It has a nice shallow part and some cool water features with buttons that my little one wanted to push non-stop! It would stay here again if I needed a place in the area. We also were able to get side-by-side rooms with our friends who came too, and we got "patio" rooms which opened into the parking lot, which while not scenic, did allow the grown ups to visit a little while the kids slept. The only negative was the onsite restaurant. I have never had such atrocious service in my life. I am not too picky about service in general, but this was awful. It took well over an hour to get breakfast food and we asked them how long it would be (we had starving little kids) and they promised it would take 15 minutes (which is what an omlette should take). It was completely unacceptable and when the food arrived it wasn't even mediocre and it was on the more expensive end of the diner-ish breakfast.

"Kawartha Speedway Nascar Canadian series final race"

5
13/10/2015

Our son-in-law races in the Nascar Canadian Tire Series. This is the 2nd year we have stayed at this hotel as it is close enough to the track and the town offers lots of things to do. This hotel has an amazing family room with three Queen beds which accommodates our family including our older daughter and grandson. This hotel is clean quiet and their pool is great for toddlers with their puddle jumper with some water features. We will definitely be back.

"Everything you would expect from Best Western"

4
13/10/2015

We stayed here one night. Our room was excellent, great size, well appointed, modern and very clean. The bed was very comfortable. We dined in the restaurant and had the fixed price 3 course meal- it was Columbus weekend and so it was a turkey dinner with all the trimmings, fresh potato and leek soup or salad and a choice of desserts- both of the ones we had were very good and the soup was excellent. The meal was lovely and incredible value for money. We had breakfast in the restaurant the next morning, it isn't included in the price, there was a good choice and again the food was very good.

"family"

5
06/10/2015

Our stay at Best Western Cobourg Ontario was for My Niece' s Wedding and Your Facilities were Excellent very accessible . I had my 87 Year old Father with us who by the way Has never spent a night in a Motel and can be quit difficult at times. He remarked to me that he was very comfortable in his surroundings and had one of the best sleep that he has had for quite some time . Made our trip back Home very Pleasant.

"A very clean and nice hotel"

5
29/09/2015

We stayed here for one night while visiting friends. The hotel was clean and updated and the staff were very friendly and helpful. The room was quite and the bed was extremely comfortable. We'd definitely come back.

"a very nice hotel"

5
28/09/2015

we had a a nice stay in the family room with my dad in one room and us in the other. Dad who is 90 had one of his best sleeps ever - a most comfortable bed. staff were excellent very good breakfast we highly recommend this hotel.

"Nice hotel"

4
13/09/2015

our room was clean, small but comfortable. The pool was very nice, great for adults and kids. Nice hot tub. Good night hours. Fitness area large. Staff on front desk very pleasant and recommended a fun place to eat downtown, her favorite and it was great.

"A hotel that does it right"

4
12/09/2015

Stayed here for business. I have commented in a previous review that hotels under the Best Western flag vary enormously. The Cobourg BW is Best Western at its, well, best. Hotel and grounds are very well maintained by staff who are obviously dedicated and professional. Restaurant staff and food quality (freshness, flavour, presentation) were outstanding and, frankly, of the type usually only seen in much higher-end hotels and resorts charging triple the price I paid here. Front desk staff were friendly and efficient. My room was tasteful, clean, and well-appointed, if not luxurious. This is a hotel whose staff care about doing things right, and it shows. Congratulations to management & staff! Highly recommended.