Best Western River North Hotel

Avoid this hotel. If you have other options, stay somewhere else. The staff are rude and treat the guests as though they are an inconvenience. The layout of the hotel is confusing, but don't bother to ask the staff for help. They aren't interested. Breakfast is basic, and any extra toast will set you back at least another 5 dollars. The front desk staff are probably the rudest, though, and if you as to speak to the manager, all you'll get is the runaround all day. Oh,and if you don't leave a tip in your room after your first night's stay, don't expect any clean towels etc in your room and don't bother trying to ring housekeeping, they never answer.

I check in bestwestin River North hotel Saturday afternoon Aug 3,2026 they guy check me in hotel that weekend at 3:00P.M. he guy me key go to my room right away on 5th floor nize size king size room with suite no size room and big the TV was was work in the room and bathroom was good the hot water was work and cold water was work no plolem with water room was good no ploblem with room the work out room was good had 2 tmil in workout center 1 bicycle in work out room and s master in work out center so work out center was good nise size work out center the pool was good nice warm take dip in pool do my lap do my e in pool good size pool nice big the breakfast was goo d at restaunt no to e the bill for breastfast go size breastfast the staff was helpful at breasfast area and nice so come back to hotel again for 5 time at at hotel as guest at hotel again when area Chicago IL for sports team see baseball game see Chicago cubs or Chicago white Sox see Yankees and Mets playin downtown,Chicago,il; is good baseball game that weekend see yankees@cubs game so Yankess won 2-2 game they lost 1 game on Saturday night aug 3,2025 6-3 in 9 inn so yankees won on Sunday afenoon Aug 4,2026 so yankess won 4-2 in 9inn it was good game that weekend go to it was so busy that weekend in chicago ,IL it was baseball game soccer game and c that weekend b that weekend nice time in Chicago,IL had time in Chicago,IL one ploblem was when walk in hotel that weekend in lobby they was no more compter in lobby at desk so took out the compter at front desk counter so compter is out hotel no more computer at front desk compter on front desk on table on 1 printer left is as Canon priner on table so wonder if put computer again at hotel again in f at hotel so let me know again so check out hotel on Monday afternoon Aug 6,2026 at 12:30P.M. that afenoon that day the guy check me out right away so stay from Saturday Aug 3,2026 till Monday afternoon Aug 6,2026 so stay 2nigts@2 days at hotel nize size hotel not to big hotel no big hotel I no had 6 floor on both size hotel in main area hotel and outside near outside near the g near hotel thanks for me up at hotel at guest at hotel that weekend so have a good week to you have had good night to you my name is chuckdeutsch my email address [email protected] so get get back to me by my email address thank you again ok thank you ok.

Be aware parking is terrible especially for trucks and SUVs.

My husband and I stayed here for 4 nights in early August. It was a fantastic location for getting out and seeing the sights. We walked just about everywhere, plus there was a Target and a Walgreens nearby for any forgotten items, which proved convenient for grabbing late-night snacks and beverages to enjoy on the rooftop patio. Also around the block was Portillo's, which we enjoyed more than once! We thought the value of the room was reasonable and the staff friendly. I loved the size of the room, it has a bit more floor space than some other BWs I've stayed in. Like other reviews, if you are sensitive to loud noise, the traffic was constant (cars, sirens, pedestrians), so you may want to search other places. Also, I noticed a few other reviews mention the smell of the hallways; yes, there is a very strong smell, like a chemical deodorant. We didn't hang out in the hallways, so it didn't bother us at all, but again, if you are really sensitive to smells, just be aware. On the whole the Best Western delivered everything we were looking for in our stay in Chicago and I hope we will be able to return.

This was a great location for our quick overnight visit to Chicago. We visited the Shedd Aquarium before we headed to the hotel and after check-in we walked to Green Street Smoked Meats and the Museum of Ice Cream. The next morning we visited Ed Debevics right down the road for breakfast and loved it. There's so much to do just steps away from the hotel. On-site parking was also a plus to help avoid extra stress driving in the downtown area. We booked a family suite and it was perfect for myself, husband and our 2 young life with plenty of extra room. We enjoyed the separate living room too. Can confirm the street noise is LOUD as other reviewers mentioned and it truly is all night and into the morning. Not much the hotel can do about that besides maybe providing ear plugs? 🤷🏽‍♀️ Also a quick note that the elevator is SMALL. Like 3 ppl max without feeling squished or awkward. We managed to jam ourselves in with our kids and 2 strollers. Would stay here again for short stays.

Fair experience, odor in hallway, that was not addressed.

Its not a bad hotel. I used to listen it as one of my favorites. We had 1 bad experience and it was something unavoidable and it cost us. I work in a hotel. I travel alot. I've only experienced an issue twice in years. My Fiancees cut opened up and there was blood. Not enough to cause the trouble it did. Also I dont think I was being heard. If anything I felt hurt and judged. Its unusual for us to have caused any issues. We clean up after ourselves. We appreciate the other times we've stayed, like I said it was one of my favorites. As a Diamond member I expected better.

We had a great experience when we arrived, we were greeted by Wallace! He provided the best welcoming experience before we even checked in. He was friendly, helpful, and kind. It made a great first impression.

Awesome location. Indoor pool was okay. Hotel and rooms are very outdated. Ask to stay away from the elevators or plan to be up all night. Comfy beds.

Clean hotel, nice sized rooms. Very helpful friendly staff. Location is great for exploring Chicago.

Very nice front desk person. Got right in! Super close to buses and the L for getting around the city. $5 all day disposable pass!! Close to McDonald's and Portillos. Close to Walgreens as well. Elevator extremely small and has a mind of its own. Walls are thin and you can hear the TV next door. Lots of city noise....but the beds....love it! Thanks for a nice stay!!

Stayed here for a quick trip into the city, not horrible but was not completely satisfied. Room was overall clean but the halls ways had a very strong smell of smoke & marijuana. The smell came into our room pretty strong especially at night. Had to ask for air freshener but they only gave us Lysol spray, didn't help much. Again, overall okay place for a quick trip.

Very convenient location to stay during visit Chicago. You can walk everywhere in the downtown, very convenient. Room size was good especially when you are staying with family. Price is very reasonable.

Completely run down. In need of major renovations. Interior hallways smell awful. Pool was out of service. Staff is friendly, but building and rooms below standards.

The location of this hotel is phenomenal - within easy walking distance to the Nordstrom mall and Eataly. The room was clean enough and the bed was comfortable enough. However, a mini-fridge and microwave would've been wonderful. The worst part was the old, smelly, creepy hallways. And I mean, REALLY smelly! However, for the cost and location, I would stay here again.

Amazing the staff and the hotel can't fault it. Great location, the restaurant attached was amazing. Easy to get to any part of chicargo always felt safe

The best thing about this hotel was the location. Mc Donald's flag ship store was across the street. One block away was Target and Wall greens. 2 blocks are a lot of restaurants. Very safe to walk around in day time. Another one was the ADA room that we stayed for 7 days. The room was clean and spacious. Everything looked new. The fridge is much bigger than the typical mini fridge at other hotel chain. Good lighting. There was a water station on the right side of the lobby, right before the entrance to the onsite restaurant Pizzeria Ora. No need to go buy water bottles. The front desk did not even bother to disclose this information to the guests. On the first day, we had to walk to Target to buy water. The coffee station had a very good coffee machine that could make different types of coffee. Unfortunately, the hotel only operated it from 6am to 9am. The cut off was too early. They should extend it to 10am or 11am. The hotel used the onsite restaurant Pizzeria Ora to provide breakfast to hotel guest. choices were very limited. Most people stayed with option 1 or 2. The portion was average. Quality was decent. After 7 days, it was very boring to eat the same things over and over. I missed the buffet style which offers more varieties. I gave 3 star for the onsite restaurant Pizzeria Ora - food and service. Price was expensive. No value. Attendants were cold, having a “you're not welcome” attitude. The hotel lobby was not designed for handicapped customers. There were doors that could be opened automatically to let the person in. After that, they were faced with 4 steps of stair to climb up. It was a big hassle for us to go in and out every day. My husband had to carry my heavy walker up and down. We stayed there for 7 days. So, we were up and down the stair at least 20 times. The front desk had only one man in charge. He was busy all the time to be able to offer any help. They had a make shift platform to move people in wheel chair. No one ever offered to use it for me. It was there for show, not for customer to use. I received a quick thank and acknowledgement from the front desk. No gift bag to a Platinum member like the ones I received at other BW. Improvement notes: Please make on ramp entrance to the lobby for handicap access. Offer buffet style breakfast. Tiny and dirty elevator. Extend the coffee machine hour to 10-11am.

We were a little worried after reading some of the negative reviews, but we were pleasantly surprised. Jordon checked us in snd he was very nice. The room was really nice, much nicer than the Holiday Inn Express that we were going to stay at. The hotel has many amenities, a pool, outdoor rooftop deck (which closes at 10pm and a restaurant. There are also many restaurants and convenience stores nearby. Bally's temporary casino is a five minute walk away. Our room was great. We slept like babies and we had our window open. We will come again, next time in Chicago.

Terrible customer service. Overpriced. Room was terrible, old AC, old carpet, terrible odor. Good location. Never again.

The elevator of the main building was out of order and never fixed. I had to carry all my luggage to upstairs by stairs which is unacceptable. The elevator is an essential service for a hotel which was not provided. The hotel staff told that this was out of order for a long time, and they did not bother to repair. The hotel needs to mention this on their website for customer's information.

I was disappointed with my room it was very small no micro wave, no fridge had to request one, more importantly, NO BED! It was a king size mattress made up on the floor. For 300 a nite not acceptable.

Extremely ghetto, people playing loud music all hours of the night on a Tuesday, screaming and fighting , can't call front desk to ask for anything. The worst of Chicago stays here, beware

Room was overlooking the Main Street and noise from traffic was relentless, also plenty of screaming going in the corridor late at night. Tried to compensate by turning on the air conditioning but this was extremely noisy. Curtain would not close properly, making the room very bright . One the plus side Staff at reception, Jason and also Wallace were lovely. Location was excellent and breakfast adequate. However would never stay here again as could not get to sleep.

Best Western River North Hotel in Chicago I would not recommend to my worst enemy! I was booked in for 2 nights with a tour group, 2 nights too long. In the rooms, it was very noisy and loud, with the thump thump thump from the room above constantly. To the rooms next door chatter chatter chatter that loud. Why aren't these rooms soundproofed to some extent? You can also hear the flushing of the toilets from rooms nearby, and the showers are loud from nearby rooms. A travelling companion told us at breakfast that she was bitten by fleas in her bed overnight. Another travelling companion told of the shower head being heavily calcified, meaning reduced to little water flow. So, if you plan on sleeping this is not the hotel for you 😠 If you are a party animal and get plastered, this is the Hotel for you 😉

My recent stay at this hotel was an incredibly frustrating and uncomfortable experience from start to finish. First, the room itself was a major letdown. I woke up with four bites on my body, which was an absolutely appalling discovery and made me question the cleanliness of the bedding. The bathroom offered no relief. The shower did not work properly, providing only a weak, inconsistent stream that made it nearly impossible to get clean. However, the most significant problem was the noise. It was impossible to get any rest. The hotel was noisy throughout the night, with sounds from the hallways and neighbouring rooms carrying clearly. To make matters worse, the bins were collected every day at 4:30 a.m., a jarring noise that woke me up and prevented any hope of getting back to sleep. For a hotel that should provide a comfortable place to rest, this one failed on every count. I would not recommend it to anyone.

Would give this hotel Zero stars if possible. Positives the Pancakes for breakfast were great. Negatives- small bathroom and not the comfiest of beds. No change in towels or make up of room, you have to go and ask for this to be done? Very noisy hotel, you can hear people in the rooms (above you and to the side of you)- at one point it sounded like a herd of elephants going back and forth on the floor boards above us and this went on for a couple of hours both evenings we stayed. Garbage truck empty the bins at 5am most mornings and the air con was very noisy (don't have a room that overlooks that part of the hotel). We used the pool (it was ok). Won't be coming back, feel the tour operator could have picked a much better hotel?! No Fridge?

Would not recommend this hotel to anyone if I could have given it a 0 I would have!!! Stayed here for 2 nights as part of a trip across America. On arrival seemed OK. Staff nice. Room OK. Bathroom very small. Bins not emptied, towels not changed. As for sleep forget it....about 1 hrs a night....loud other guests, paper thin walls, commercial bins emptied at 4.30am for ages. Terrible nights sleep. I would not recommend this to anyone!

The hotel itself represents good value — clean, comfortable rooms at a good price. However, a good hotel is committed to a good guest experience. This is not the case. Was told Fitness Center opens at 6:00am. Got my ass out of bed only to discover the custodian has only key to the floor accessing the Pool/Fitness Center. He was expected in ""around 6:15". This screams "we don't really care about delivering promised services to our guests...our convenience, not yours" Unacceptable.

Rooftoop is a perk, we used it often. Location was amazing. Close to red line, the buses we needed and walking distance to some shopping. The bed was too soft for our personal preference, so head's up if you prefer a firmer mattress. Sofabed was lumpy, but our kids didn't seem to mind. Suite had a lot of space living space, which was great for the 4 of us. Also used the roof daily as an extra space to be outside and play cards or relax. Coffee in lobby was much appreciated. I would have preferred keyswiping to access floors in the elevator just for extra peace of mind from anyone just walking in from the street. We did need to ask twice, after waiting a long time, to get blankets and pillows to make up the sofabed, but once we did got that, everything was great. Would stay here again for the location and room size.

This is the second time I've stayed at this location. The location is great as it's near many buses and subway lines, short walk to the Riverwalk and many restaurants nearby. The staff at the hotel were very friendly and helpful, and big shoutout to Wallace for his tips and advice! Our flight was cancelled and rebooked for the following day and the hotel allowed us to check in very early in the morning for no charge as well as not charging us for the night missed due to the flight. The hotel is a little dated but our room was clean and comfortable. The pool and roof deck were nice after long days exploring Chicago. There is a lot of street noise but that's no fault of the hotel as it's a busy area. The only shortcoming was that the AC unit runs loudly and sometimes made it hard to sleep. Restaurant attached to the hotel was a bit pricey but the food was really good.

The hotel is a bit dingy and old. The room was a bit noisy, random knocking sounds in the bathroom and can hear all the noise from the street. The staff if very nice though.

Pros It is a great location. It's in the heart of Chicago. Very easy to get to right off the Dan Ryan and a couple of blocks on Ohio. The Grand Redline CTA station is around the corner and down the street. Walking distance to a lot of great Chicago attractions like Navy Pier and River Walk and Wacker Drive to get yelled at by “Mostly peaceful” protesters. The roof top view is awesome. Wallace, The Concierge. He's a gem! Very friendly and very helpful. Very sincere and informative. If there was one reason we would return it'd be him. The guy at the desk on Monday morning was quite friendly, helpful and accommodating. The parking is pretty nice and convenient though it comes at a price. But had no problem with availability of a spot and it is cheaper than other downtown hotels. The Pool is nice and large compared to most hotels. The gym is small but there are dumbbells that go up to 50#, a bench and 3 cardio machines. Not bad. Cons If you get a room in the detached building, it can be noisy down low and kind of inconvenient to get to the lobby, restaurant, gym, rooftop and pool. There's no fridge or microwave in the room so leftovers get wasted. Not even a discount for breakfast for guests. Same jacked up downtown prices at the adjoining restaurant.

Room was huge. Beautiful views. Pool was warm and clean. The outside deck had lounge chairs to look up at the sky. Only wish pool was open later. Everything you need within walking distance. Very clean and friendly staff! Parking is so easy and you can come and go..

The staff were amazing: helpful, friendly and welcoming! The rooms were clean, spacious and comfortable, the pool and rooftop were a great bonus! And the location of this hotel was very central, conveniently located for many activities.

Hotel was nice room was very nice and bed was comfy.The Front desk staff where very helpful when I called with questions.The location to the river was perfect with lots of restaurants and also a casino and other things within walking distance.We tried the pizza restaurant attached to it and the pizza was decent and staff very friendly.The outside patio gave a very nice view of Chicago.I added the parking package to my room when I booked it and called the hotel front desk to ask if I could park there earlier than the 3pm check in .They informed me it was a 24 hour parking pass that started from the time I got there till the time I left.I just checked in at the front desk then checked in at 3 for my room.The check in was very smooth and in minutes I had my key.My only issue was the street noise from being in the front of the hotel but it's downtown Chicago not that big of issue.I would just ask for a hotel room in the back.I highly suggest this place!

I had an excellent first stay at the Best Western River North. Rooms were ok shame about not knowing that housekeeping had to be requested. Staff were extremely friendly especially Wallace whose directions were spot on. Great location and close to all that we wanted to visit. The onsite restaurant was good and the food was great. I will definitely be staying at this hotel on my next visit to Chicago and I will be recommending it to people looking to visit Chicago.

Minimal contact with front desk, but staff seemed bothered by my requests for assistance getting cabs hailed. Room was clean. Beds were nice. Access to front desk area for my wheelchair-bound wife was difficult. No assistance was offered.

It is quiet, 5 minute walk from Mag Mile, quick ride to several world famous museums. Large variety of dining within 5 minute walk. Best location and price. Jorden & Wallace are top employees that always make our stay enjoyable. Most affordable & best location.

Service, accommodations and location are all very good. We have made this facility our go to location for many trips to Chicago. However, this time they changed the parking fee collection. Instead of paying at the desk, they now do it through an app. Sounds easy, right? We were told it would be $50/night to park. That's what's on their site. We arrived Friday at 3:00 and registered, we departed 11:00am Sunday. That's two nights stay. We were charged over $150 ?!?!? I called the front desk the following day when I saw the charge. He gave me a number to call. Said it was not handled by the front desk anymore ?!?! I have called that number 4 times and been promised a call back that never comes. This is unacceptable. The parking is on their property and they are not controlling it and not supporting their dedicated customers who are being ripped off. I am very disappointed in this turn of events and with this customer service can no longer in good faith recommend this location to friends and family. It's a parking lot on Best Western's property and their image and reputation are being impacted. I suggest they fix it.

$50/ night parking. No free breakfast. Pool and terrace closed. Hotel is darker and more outdated than photos. It is nicely located to “bean” and other Chicago attractions. We chose this BW for pool and view. Both were closed. It is also nice to have some sort of quick, free breakfast, to get the kids going.Not here.

Jordan has a bad attitude, he has a bad attitude towards minorities. On the phone he was very nasty to me, made our experience very difficult and will not be choosing this hotel in the future, hope he can change his ways as i do not want others to experiences the pain that i did.,

Wonderful location with walking distance to the River Walk and Downtown Magnificent Mile. Wallace, the Concierge helped us with a Reservation for Andy's Jazz Club. Great food and music!! Upgraded to a Suite per Diamond Select status. Great restaurant on site.

Great location in River North. Very accessible to dining, attractions and amenities. Reasonable rates, friendly staff, comfy rooms and clean bathrooms. The best feature is the roof deck with amazing views of the skyline. There is also a small heated pool and gym.

I was staying a month ago and they never returned my deposit, I called to ask and they only told me to wait more days and it never arrived, sometimes they didn't answer my calls, I think they should be honest with the customers, I was left with that bad experience of this hotel

Most pleasant staff, Courtney and Wallace are excellent! Rooms are nice and pool is good. Rooftop by the pool has a wonderful view. Location Is super, a few blocks from Mag Mile and world class shopping and any type food you desire. Staff has great Suggestions.

This is a much older hotel, painted to look new and it is not... Clearly when you go up to the hallways all becomes very clear... Room service does not provide what they should, for the price they charge you expect more. Just showing a rooftop in a picture does not show you what the inside of this place looks like. This is a INN not a hotel.. There is only one person at the front desk, hard to get in touch with them, goes to reservation line, and they cannot answer questions...

Every single employee we came into contact with at this hotel was friendly and helpful. It was clean, had a nice pool, a great deck, and perfect location. It was an easy walk to get to Riverwalk and the Big Bus has a stop less than a block away. Thanks for a great stay!

Sometimes you don't appreciate a property as much as you should until a near disaster occurs. That's what happened to my wife and I on our recent visit to Chicago. We had a lovely time and enjoyed the hotel, it's restaurant and bar just fine. But when we arrived home, we discovered that we had left our valuables in the hotel room safe. We immediately called the property directly and night manager Jason put us on hold while he sent someone to check the safe. In a matter of moments, he told us that he had our valuables and that they would be turned over to housekeeping manager Gladys Morocho. My wife called Gladys the first thing the next morning. Gladys photographed the valuables and texted it to my wife. They then set up Federal Express arrangements to have our valuables returned to our home. We are incredibly relieved to have avoided this disaster and cannot thank the staff at the hotel enough. Truly exceptional and our most grateful thanks. Matt in Salt Lake City

If you are looking for a quiet, restful sleep, do not stay at this hotel. The AC unit was 2 feet from the bed and extremely noisy. You could hear ever sound from the surrounding rooms and hallways. I was on the 4th floor and could hear all of the street noises like I was on the first floor with my window open. The room itself needed repairs and the only chair in the room was broken. The price to park at this lovely hotel is $50 a day so buyer beware on this. Find another place to stay.

This hotel is just “mid”. Pros: Location in city. Offered separate bedroom. Pool/roof nice. Cons: room was dated, windows too high up on wall, can't see out. Bathroom in bedroom, sleep sofa awful, weird layout. Dark. Old furniture. Small elevator. Limited coffee service. Roof deck and pool closed for more than half of visit. Street noise so loud! Should have known when 4 packages of earplugs were on bedside table. We were assigned Rm 542. Room was dated & dark. Sleep sofa VERY uncomfortable. AC struggled. Had to set it to 55 entire time (weather was in 70s, not super hot). Bathroom in bedroom. Can't close door to bedroom or no AC or access to lav. Would not stay here again.

1st contact: more than 20 minutes waiting to check in: only one employee. During our 3 days stay there were queues for each check in/out we saw in the lobby. Then the halls smell…. Bad. Old brown carpets everywhere. You can forget about taking the elevator: only 1 a very slow one always busy: stairs all the time. The air conditioning system in your room is SO loud : don't forget your ear plugs. Coffee in the morning? Yep! Included! It s a machine but it works only from 6 to 9. What a lazy one. Quite convenient Location and clean room though.

The portrayal of this hotel does not reflect what it really is. The 4th floor smelled like the monkey house at the zoo....noise was ridiculous -- sounded like we had an elephant on the 5th floor. No cushions on the top deck furniture. The bar was ok on the first floor. Not comfortable. Will not stay again

Parking is NOT included in your overnight stay. This was not clearly indicated when booking. While the views are pretty, it's not worth the cost

Terrible hotel all around. The photos are very misleading - the rooms, the hallways, and even the lobby look nothing like the photos. We pre booked a one night stay, and as soon as we checked in we did not like the stay. The hallways smelt like mold, the room was very outdated, and the hallway layout is horrendous to be even able to find your room. My fiancé has asthma and being in there for 30 minutes was causing flare ups. We instantly checked out and had to find another hotel. The hotel manager refused to give back our money for a one night stay, even though we checked out within 30 minutes of arriving. They would only offer another room or a better view, which would not solve our issues. Doesn't seem fair to take people's money for something they do not use, I couldn't believe their inflexibility. The hotel is more concerned with taking people's money with misleading photos and a non-negotiable refund policy. Had they at least given our money back, I would have been able to put this experience behind us. But how they responded to individuals checking out within 30 minutes and taking their money is unacceptable and everyone should be aware of this before booking.

Overall the hotel isn't bad but there are some things that should be considered before booking. We had to check in, walk back outside, take a super small and very claustrophobic elevator up to our floor to get to our tiny room. The elevator as well as the rooms didn't feel air conditioned at all which made it almost panic inducing. The pool is on the roof; so to get there you have to take the super tiny elevator to the 4th floor, walk around an "L" shape to find another super tiny elevator number 4 (out of 4), and take it up to the roof to the pool. After that ordeal, I was done with the pool. The patio was beautiful and had an excellent view of the skyline. As I mentioned, the rooms are small, and do not include a fridge. We asked and you have to pay $10 a day to add a fridge to your room. The walls are "thin" so you can hear everything happening in the hallways. There's a lot of street noise too (downtown Chicago). We cranked up the air conditioning to drown out the sounds. If you want to stay downtown affordably, this is probably a good option. You can walk to a lot of places, and there's a McDonalds across the street. There's no free breakfast (available for a fee), so you can always walk to get a coffee and a sandwich. The staff were friendly and helpful which helped with the experience.

Staff (one person @ front desk) was very friendly and helpful. There was a pretty long line at check in because they were the only one. Hotel itself needs some work. Hallways smell awful and the room wasn't cleaned properly, bathroom was dirty. Overall you for the price I would probably stay elsewhere next time.

Despite presenting email confirmation and calling the westin center to make sure your name is on the list for reservation, my husband had a hard time to check in. I needed to speak with the front desk manager. On top of that, when I got to the hotel at night, to join my husband, the front desk told me my name is NOT on the list and won't be able to issue room key nor let me in to see my husband already in the room. I showed my confirmation email with my name and my ID. Still NO - she said, I will be fired if I let you in. I couldn't stay at the hotel where I booked. Also, one night rate that night was $400!!!!

New parking arrangements by a 3rd party. Does not guarantee a parking space when you return. Most possible experience was interacting with employee Wallace Pope. Outstanding person? Please convey to the importance of Wallace for his professionalism, people skills, knowledge and consideration. This employee should be highly compensated. John Roberts

I absolutely loved the location for this hotel. It's a two minute walk to the Big Bus stop, which was how we got around to see everything for the three day weekend. The staff was super friendly. I want to give a special shout out to the concierge whose name starts with a W because he's a freaking rockstar. Not only did he save a coat from a cab before they drove away, he wrangled us a cab the next day in no time where others waited 20 minutes for one to stop. The rooftop patio is very nice. We sat out there for almost an hour enjoying the cooler weather and all the lights. Room was a bit small but the three of us were comfortable. Air conditioner worked great and it had good water pressure. I would absolutely stay here again on the merits of W and because of the location, rooftop patio and staff.

Great location. Many restaurants nearby. Large room and beautiful pool. Staff was always friendly when entering and exiting the property.

I was pleasantly surprised by this hotel. It's a little dated and beat up, but overall the place was very clean, the linens smelled good and the beds were comfy. Every member of the staff we encountered was friendly and helpful. They responded quickly to any inquiries or needs. The carpet in the hall, the world's fair art deco wall hangings and the black and white tile in the bathroom made it feel almost vintage. They had shampoo, conditioners, body wash and a few other toiletries in the room and I used the body wash—it smelled great. We had vending machines that took cards and an ice machine on our floor and both worked exactly as they should. Probably the only hotel I've been to in YEARS that had a functioning ice machine. Check in and check out were easy and the location is really good—close to a ton of restaurants and stores in the river north neighborhood. There's a McDonald's directly across the street and gas station on the other side of it. We didn't have a car but they do have onsite parking for a fee. Overall, it was an excellent stay at a good price point and I would stay again. The area overall felt safe—we didn't encounter problems with anyone. Other guests were a mixture of families and singles.

The location was great for our needs. But while there my wife and I also walked to the Riverwalk tourist area and on to Navy Pier. We took bus back to the hotel. Hotel staff was friendly. Hotel building a bit dated. But overall it was a good option for us!

You may choose this for price and location but be aware that you will not receive the level of service that you might expect from this brand. Our experience: broken shower, no cups or creamer in the lobby, then - lobby coffee machine broke. Rooms are fine, but furniture is tired. Towels are scratchy. No microwave or fridge in room. Breakfast not included. Parking $$$. (Use a parking app to find significantly lower prices) Staff just really didn't seem to care about issues we were having. We left after one night

Very noisy! On the 4th floor I can hear every step the guest stay there makes. The street traffic noise makes it difficult to fall asleep. The air conditioner when it kicks on is very noisy and it makes it difficult to sleep. Also, there are three sets of elevators, all of them are slow. Two of them lets you out into the parking lot.

Stay somewhere else. This is a party hotel, guests are up all night and it smells like weed and very noisy all night till 6am.

Rated too high! Came here for a weekend. Parking too expensive and not enough spots for customers. The hospitality person never told me that I have to pay for parking so 2 months later I received a bill for $90.00 for only one night in parking. That's a rip off. I am in process of disputing the parking bill. I would never stay in any best western hotels anymore

The room was clean, but I found a track of eyelashes in the shower. The food was great. The front desk staff were kind and understanding.

If you need a place to lay your head, a good pool for the kids, a restaurant onsite and within walking distance to everything - this is it. The price tag sold me on this hotel. It is more affordable than most with affordable parking. There is nothing fancy about this hotel. It's old and awkward with small rooms. No breakfast but can get at restaurant. The staff is great. We barely spent any time in the room as we ventured Chicago with kids. For what we needed, it was perfect. I am not picky and do not need luxury.

We spent a long weekend in Chicago and this hotel was in a great location which allowed us to skip renting a car and walk to nearby attractions. Our room was clean and comfortable. Stay does not include breakfast.

We stay here when visiting our son who attend DePaul. They offer a DePaul discount rate on the hotel and parking and it makes it very reasonable. The front desk staff is always incredibly friendly. The location is really nice as well.

Rated too high! Came here for a weekend. Parking too expensive and not enough spots for customers. Hotel in disrepair and confusing layout. Front desk staff who checked me in was pleasant and professional…he deserves to work somewhere better. Upgraded to a suite room but the floor was apparently a party floor. Currently listening to my neighbors scream in the hallway, have been ignored when calling front desk (literally forwarded to voicemail every time). Fearful I may be robbed or get bed bugs. Trying to cancel second night, but I'll happily lose the money. STAY ELSEWHERE.

We've been going to the Best Western for over 25 years. We love the staff, the clean rooms and the great location of the hotel. We look forward to seeing some of the staff that have been there for years. This is a great hotel that truly makes you feel like family.

Our stay was wonderful! The pool and gym area were great! We loved our larger room and the great view from it. I really appreciated the diamond select parking spot in the parking area as it was snowing. We parked and walked everywhere all four days of our stay. The staff was awesome!

I liked being on the 6th floor, near the pool. The room was spotless and large with ample furniture and space. The view was good, and the windows open, though they are up very high. There is a lot of lighting options, and there was plenty of work space too. The pool area is nice with a lot of tables and chairs. The pool itself is the perfect temp and has a huge deep end for swimming laps from 5-8 feet. The work out room is off the pool and has several pieces of equipment. The breakfast that is included only allows for dining in and included four options. The desk staff were all very accommodating, helpful, and friendly. I enjoy staying at this Best Western and would recommend it. You can walk to every thing from here.

This hotel is aged and needs remodeling. The price charged was too high for the level of noise, age, and quality of the hotel in general and the room in particular. The rooms have very poor noise insulation, which does not allow guests to sleep, given that the hotel is in a noisy area of town.

we reserved two suites mid-June 2023 for the end of the month of September. I called three times to confirm our suites, as we had ten(10) people traveling & staying at this hotel. The last time I called to confirm was just three days before arrival. Only one suite was available, with one excuse after another regarding the second suite. We ended up cramming five(5) people in a two double bed room without enough room for a roll-away bed. Very disappointing & unprofessional. The staff was polite, but this is not what I reserved 3.5 months prior to our stay. Best Western is not a place I would stay at again, nor would I recommend.

Stayed 3 nights at this downtown Chicago hotel in September 2023. Met my absolute bare minimum of expectations although I would not stay here again. Positive highlights: room was clean, friendly front desk agent, restaurant/room service on site, ice machine on my floor and attentive housekeeping team. Unacceptable: no WIFI code was given at check-in (why is there even a code in the first place?), WIFI was so slow I had to tether using my own data, no mini fridge, no laundry, $51 PER NIGHT PARKING FEE is highway robbery and I can't help but wonder how the hotel has the audacity to charge such their guests such an exorbitant premium. Hotel is wood frame construction and you can hear every single footstep/word/movement from neighboring rooms and guests in the hall. For the price that I paid I am 100% confident I could've done quite a bit better elsewhere.

Had an amazing time. Location was great and so was the staff. Pool had an amazing view of the city as well. We traveled for Riot Fest with a larger group of people and were able to all share a suite with was perfect.

Nasty food dirty room never again the room smelled like fish it was soo loud I had to get ear plugs their was bugs flying everywhere the remote didn't work only a few TV channels worked never again will I be staying at this hotel with my family again

I would like to recognize Courtney at the front desk who was wonderful and attentive my entire stay. Great positive energy, greeted me and my family with a million dollar smile and want thank her for making the stay memorable!

I booked threw trip advisor and the guy at the desk charged me the full price and said he couldn't do anything that was so messed up The room was clean it was very small and the view was nice the ac was noisey and couldn't shut it off the traffic was very loud they had ear plugs in the room thank goodness otherwise I wouldn't have been able to sleep the bed was comfy I slept good the rooftop was nice you saw Chicago light up wasn't to bad we still made the best out of the trip all through I wanted to take a bath and the bleach wasn't washed out good in the tub and I smelled like bleach

The customer service is awesome! This hotel is located in the perfect location! So many restaurants and the rooftop is beautiful. I felt very safe walking around and it was so many restaurants to choose from. I will definitely be back.

This hotel was perfect for our needs. We were not looking to spend a fortune and we needed space for us and our 16 year old son. The king suite provided this. It was very large and clean and comfortable. I had been concerned reading some of the reviews but my concern was unfounded. We had a mini fridge in our room. The AC worked great. Yes the halls were stuffy but it's august and it's humid. Front desk staff were so lovely. Parking was easy. No complaints here. No it's not super fancy but it was good.

This is a really nice hotel. The husband and I come here every year to spend a weekend downtown and hang out. The hotel's location is perfect! You are near everything! There is a bike stand a block away with a path that leads directly to Navy Pier. There are wonderful restaurants in walking distance. The hotel is clean and the service is excellent. The only negative is that the front desk people know NOTHING about the area! They can't tell you where a bike stand is. They can't recommend any restaurants. I'm wondering if they even live in Chicago because they know nothing about the City.

I don't appreciate having the manager imply that my time is not important. The front desk was unmanned for a significant period of time and I asked how long Best Western thought that I should wait before becoming concerned. My question was left unanswered and I was asked to leave the property (which I was in the process of doing anyway). I am very disappointed in how I was treated. It really ruined my stay in Chicago.

Great stay , great staff especially Wallace . Great pool and terrace . Cheapest around for parking and no breakfast included . Free coffee in the morning. Clean and tidy everywhere . Location is close enough to walk to most attractions.

I was a bit disappointed in this hotel experience. Pros: although it was a small lot, it was secure parking. The parking attendant seemed to watch it closely which was nice to know. It was in a great location to explore Chicago. Everything was within fairly close walking distance. We never went out late but when we were out during the day we felt safe in that area. The rooms were clean. Cons: The building is super old and outdated. The hallways and elevators are stuffy, hot, and cramped. The building smelled musty. There was AC in the rooms but since it was so hot in the hallways it had a hard time keeping the room cool. No refrigerator but I was able to request one for no charge. The rooms were very small (I knew what I was getting because it's the only room they had left when I booked) just full size beds. We didn't even go to the pool or rooftop area because honestly we had no idea how to get up there. The restaurant was expensive and had no flavor. Looking out our window our view was watching several rats running around outside by the dumpsters. Overall I think I was fooled by the photos and other reviews stating this was a great hotel when in reality it was just basic place to sleep. I was disappointed with the atmosphere/vibe. I knew I wasn't booking a luxury hotel but I thought it would be a nicer experience. If you're looking for more than just a space to go to sleep— look elsewhere.

Way overpriced! No hot tub, no breakfast, little baby sized pillows, very long check in wait time, $50 a day parking, old musty smell, and rats are running in the covered part of the parking lot. If they'd empty the kitchen dumpster so the lid would close it may help. We will never stay again.

I was in town for the Windy City Smokeout. My son planned to stop in for the night so I reserved this room as I was sharing a room at a nearby hotel and didn't have room for him there. These accommodations were just what I needed for the night. The hotel is dated but as I said was adequate enough for our needs. We didn't make use of any of the amenities or visit the hotel restaurant so I cannot say anything about them. The hotel is across the street from a McDonalds and there is a Target and Walgreens within walking distance. There are separate elevators so be sure to ask which to use when checking in. Beds were comfortable.

As someone who previously worked in hospitality, I know the challenges of the frontline in the industry. Courtney's service at check-in and throughout our stay was phenomenal. If management needs a team lead or has promotional opportunities look to Courtney first.

The valet security guard was rude for no reason. Place was okay. Not the cleanest but for an overnight trip we made the best of it. Location was great. We were able to walk to places and our Uber rides to other locations were under 5 min. Wouldn't return though!

I was a returning customer after 8-9 years and this time I hoped situation will be better but no luck even this time. For 3 nights reservation for 5 family members, I got a bedroom with broken bed, water damage, and musty room with odd odor. After some back and forth my room was switched to another available room with smaller size which could fit 4 people (per hotel staff standards). I accommodated for one night on condition that I will checkout next day and they will refund me for the rest of two nights. they agreed but when I got the bill, it was for 2 nights and 2 days parking fee. I am still in process of resolution on this... This was a short version. I am skipping then part when they intentionally kept me on hold for 40+ minutes while at hotel discussing the roo m sitaution problem.. and few more such instances.

As a native Chicagoan, who now lives out of state, I almost always stay at the Best Western River North when visiting. The customer service is outstanding and I am a big fan of the attached restaurant! you won't find a better value or location!

Great location, one bus ride from all the action. Magnificent mile, observation deck Chicago 360, view of the city. (A must see at night!) We were there for New Years eve, you could see the fireworks fin of room. We did the noon boat ride and count down, was just as fun during the day, dancing ect.

Excellent and friendly service from the staff. Breakfast and coffee were top notch! Very good value in the best location, walking distance to many restaurants and bars. Attractive lobby, with coffee, water and tea. Rooms could be freshened, but clean.

Brilliant location, friendly staff and a spacious, nicely decorated room with a big comfy bed. I felt safe and secure. The shower head was small and the water pressure was lacking. There old heating/ aircon were a bit temperamental and very noisy. There was no in room or on site recycling offered. Bathroom produces were a mix of single use plastic wrapped and multi use. The pool was cool - temperature wise- but the nighttime view from the terrace was worth the trip up! Would recommend and would love to stay again.

Daniel provided excellent service in recommending local activities we were interested in! The restaurant had great pizza and convenient. Rooms are bit old, elevator system kept shutting down, unruly kids running hallways,shower water pressure pretty low, and pool was not heated. The hotel was a great location for the price, other than parking being $50 daily

The location is perfect. The service is excellent. The room surfaces are clean but not necessarily the corners or under the beds. The rooftop view is incredible, but the pool looks worn, and the elevator was scary. I'd stay here again, but for the view and location, there is so much opportunity at this Best Western with renovations.

Fantastic hotel and staff! The location is perfect - right in River North close to great restaurants and shopping. Hotel room was on the smaller size but not bad. Room had been updated recently. Hotel was clean. The pizza place adjacent to the hotel was delicious. Also, my son accidentally left his Nintendo Switch at the hotel and we didn't realize it until we were back home several hours away. The hotel found it and shipped it back to us right away. They went above and beyond and I am so grateful for them! Will definitely stay here again!

Nice staff, big room. Beautiful views from 7th floor. Bed was comfortable. Felt safe at location, and tons to do within walking distance. Only complaint was elevator was broken the 3 days we were there, and we were on the 6th floor.

We stayed at this hotel and the staff was friendly and helpful especially the concierge, “Wallace” he went above and beyond making us feel welcome, from suggesting places to visit and eat to finding the best option back to the airport. Wallace made it happened! Would definitely go back again… “The Garcias”

The staff was amazing!!! They were courteous, knowledgeable and genuinely nice. Daniel and William upgraded me to a suite when they learned I was in Chicago for my Birthday! The bed was soooo comfortable and location was great. Will definitely recommend to others, and stay there when I visit again. Just an overall great experience and a big reason why it was one of the best Birthday I've ever had.

Exceptional service, from the garage to the guest services counter, everyone was friendly and welcoming. Excellent location for close dining, shopping and sight seeing. The One Bedroom Suite made the value of the stay more than worth the price.

We had a great time in chicago! The food was great, entertainment, & our stay. The Best Western exceeded our expectations. The customer service was fantastic. So helpful in all their suggestions. We thank you all!

The Best Wester River North is a reasonably priced hotel in the Heart of Chicago. It is a hidden gem. We and another couple stayed there for two days this week and the experience was surprising. The rooms are large and well appointed, immaculate and room service was excellent. Both rooms were fully serviced during our stay. It is within easy walking distance of the Merchandise Mart and shops along Michigan Ave. Hotel staff were friendly and very knowledgeable of restaurants in the area, and recommendations never disappointed. We are already planning to return to explore this wonderful city.

In town for a concert, decided on the Best Western for a couple nights on our first stay in Chicago. The location is great, pool was decent, front desk staff and restaurant were great as well. That's about it. All 3 elevators had issues (the one going to the pool would open, then halfway open would go to shut, then when almost shut would open again, and sometimes repeated this a lot. Elevator 3, brought us to our floor but would not open the door. We could go up or to another floor, and door would open, but stopping on 4 it didnt (twice). Room very small, musty smell. Super uncomfortable pillows. But what brought it WAY down, was the parking attendants. Not the valet, but the parking guys. WAY too much to go into but the attitudes from them alone, will insure that we will never stay at that location again with the way we were treated by the parking staff. And to the generic cut and paste reply I will receive on here, no there will not be another chance.

I found this hotel to be a great value. The location is great, close to many attractions, walking distance to Navy Pier and dozens of restaurants. The hotel restaurant was great though and a McDonalds across the street if you don't want fancy. the hotel isn't new, but they do well to keep it up and keep it clean. Best of all the staff is awesome, the concierge,, Wallace was a great helpful resource, 1st choice when we go back.

Nice stay but spoilt by the fact that I still have not had my $100 back yet!! I have emailed head office and the hotel and no one has come back to me yet! Very upsetting and disappointing. I would appreciate it if someone from the hotel would contact me please as I am In the uk so it is not that easy for me to contact you without it costing more money, to phone etc!

Really nice hotel in a great part of town. The rooms were a nice size very clean. Staff were really friendly and the roof top swimming pool was a real bonus with great views. The only downside was the lack of advertising that the car park charge is $49 a night plus taxes which took a reasonably priced stay and tiebreaker it in to an expensive one. One other word of warning avoid rooms on the 6th floor. Having walked up there you can very clearly hear the punps from the pool

Stayed in 2007 and liked it then and finally made it back to Chicago. Grandson loved swimming in the pool at night after a day of museum sightseeing. Pizza was good in the restaurant. Room was large and very comfortable.

This is a great hotel located in the heart of the River North area with countless restaurants within just a few blocks, and the Miracle Mile and the Chicago River are just short walks away The staff is friendly and helpful, and the room are immaculate.

I stay in Chicago a minimum of one time per year for work. I had an event at the Palmer House but had to book a night elsewhere due to availability. I am so glad I found this Best Western! The price was more affordable than any other hotel (I booked it on AirBNB which was $125 cheaper than booking direct.). The location is perfect & as safe as can be in Chicago. Plenty of restaurants nearby. The hotel room was large with 2 Queen beds. I will definitely stay again. (My stay here was better than Palmer House!) Con: No mini fridge or microwave. One of the elevators was broken at check out and the front desk did not tell us there was 2 other elevators! A maid told us when they saw we were going to carry suitcases down a stairwell! Note: Hotel was clean, my room was not noisy (4th Floor), and you can tell that there was some remodeling done. I would rate it as a 3 star hotel, but perfect for what I needed.

The staff was extremely helpful and kind. They were patient with our questions. The view of the nighttime lights of the city was breathtaking, and the pool was clean and nice. Our room was pretty and clean.

Poor customer service throughout stay. Was not met with friendly staff, was not given any information regarding the adjacent area, no information on building wifi. Air conditioning/heater in room would not work properly. Room cards stopped working halfway through stay, no staff apologized or gave explanation. Poor communication from staff throughout. Relatively the same price as neighboring hotels, so next time I will try somewhere else.

Excellent hotel location, great restaurant attached (Pizzeria Ora), and the hotel staff is the best. I love the rooftop lounge area, it is a great place to sit and have drink while looking out over the city at night.

That hotel should be closed for many violations, dirty, elevator dorr has gap and felt like will fall, noise everywhere, the smallest reception i ever seen and has no accessibility, only stairs, uncomfortable beds and noisy cooling, no refrigerator

Overall the staff was very friendly and overly helpful. Having staff 24 hours in the parking garage made us feel very comfortable leaving our car the entire time. We walked mostly everywhere and hoped on the Big Red bus. Beds could be a bit more comfy and the noise from street I would recommend ear plugs if your a light sleeper. If the bed and noise was better I would rate this a 5 star. Would stay again.

The Best Western River North property is amazing. Every employee we came in contact with was helpful, friendly, and eager to help in any circumstance. This was the third time staying at this property and it really does feel like home! Amenities are wonderful and the rooftop views of the city are breathtaking!

We found the front desk staff and the parking attendant to be excellent, but the hotel itself was very dated and there was a terrible smell in the room, the hallway, and elevator for both nights we stayed. My kids did enjoy the pool, but we would not choose to stay here again. We found that the price of the hotel was very expensive and not a good value.

Great location and nice rooms although they are a bit dark and dimly lit. Wifi is not very strong and tends to drop on and off - better wifi at Stan's Donuts. No fridge in room nor any crockery - all takeaway cups and we used the coffee machine to make tea and boil water for noodles

Extremely friendly an accommodating staff.. Everything was just wonderful. Compared to other big city experiences in hotels, this was by far the best. Rooms were cleaned daily. WE had access to drinking water from the restaurant. Free coffee and hot chocolate in the reception area

River North is in a Great Location, been staying at Best Western River North over the past 10 years for weekend get aways or Business Resteraunt is not fancy but Great food for a very good price for Chicago standards Pool area and outside Deck is Great wish I had more time to use more of it

Best Western River North is a special hotel for my family. In 2015, 17, 19, 21 and 22 our grandchildren turned 9 and we treated them to a Chicago visit. Their two nights were spent at the BWRN. Our latest stay, September 2-4, 2022 celebrated our last grandchild's 9th birthday. As always, the hotel and staff treated us like family. Special thanks to Daniel, Willie and Wallace for providing help with a special room, excellent help navigating Uber and great tips on local hidden places to eat and visit. The hotel has it's own charm. It is an older hotel, rooms come in all shapes and sizes, they are very clean and the staff will provide you with a microwave or refrigerator if needed.And the location is good for transportation. Linda and Everett

We had a great stay at this hotel. It was very close to the train stations to get downtown and there were lots of great restaurants in the area. Our room was ready when we arrived a little before check-in and they gave us the room which was very welcomed after travelling for about 10hours. The room was very clean and spacious but I wish it had a fridge for drinks but it's not a deal breaker. The roof top deck was nice to sit out and look out over the area. The best part of our stay was the front desk agent Kenishia, she was fantastic and a wonderful asset to the hotel. She was so friendly and helpful and every time we saw her we were greeted with a smile. I would stay here again if I come back to visit Chicago.

3rd time staying at this hotel. Feels like we have known your staff forever. Wallace the concierge knows everything about everything Chicago. Kenisha and William at the front desk have a great hospitable personality with exceptional customer service. We will stay again.

Great location, but over priced for what they offer. The rooms are very small, no microwave or refrigerator, very noisy, but the staff is friendly. We had an issue where someone was smoking weed and it was coming into my room, the hotel staff handled it right away. If I need an overnight then this would be the place to be but for a vacation invest in yourself and pay extra for better comfort.

The rooms were very dated and need some attention. The air conditioning unit is very old and extremely noisy, the air conditioning unit from the room above was dripping constantly onto our external air conditioning unit, when we looked out of the window other units had old towels on them to lessen the noise! Someone in the room above us had a shower at 3am which woke us up as the sound was so loud we thought they were using our bathroom! The location is ok but if we visited Chicago again we wouldn't choose this hotel again. The bar area was good and the barman was very friendly. The food was also good. On the plus side the staff are fantastic and a real asset to the hotel.

Had a very pleasant experience staying at the Best Western River North. The area is fantastic! Great for walking and sight seeing. Surrounded by cool shops and restaurants. The hotel is very nice and clean. From the awesome concierge at the front desk to the room itself, everything was stellar! Also, a special thanks to Nurie, one of the building supervisors, who went above and beyond and delivered us a hand written, detailed list of 5 great restaurants in the local area, complete with hours of operation, address, and even the phone numbers. “What a guy!” Thanks Nurie and staff!!! We'll definitely be back.

I normally stay at a competing hotel in Chicago & should've kept it that way. This stay was not worth the price, the woman at the front desk led a strange man to my room by letting him stand beside me during my check-in & not asking him to move, then told me audibly that I was in room number ## & exclaimed “WOW! you guys are on the same floor! how fun!” to me, a 25y/o female traveling solo, and to a 40y/o man i didn't know. Later that day, advances were made by that man to me because he knew what room I was in. I felt unsafe the whole trip.

Room door was not opening. Jammed, My wife had to kick it open(needs to be wd40'd up) Hotel elevator was very slow, minor graffiti written on the walls. Thankfully we made it to our tour on time. Room a/c kept turning off. My wife felt the room was very small. You need to leave main office and go 2 buildings over to get to your elevator. Not a problem in the summer. Not bad for an old building. Ok for like a business event to get by, but definitely not booji if your honeymooning it

Great service but hotel is not great. Rooms need some attention. ...they are pretty outdated and generally need TLC but we're location is ok but can find better for the price. Overpriced for what you get

It's a great location, old and dingy but that's fine. The problem is the air conditioners are really loud, especially when they switch on. And they switch on and off at intervals all night long. When the a/c comes on it's like an explosion, then it's just loud. then in 10 minutes or so it goes off, then 5 minutes later another explosion. NEVER EVER STAY HERE no matter how great the location or cheap the price. I complained, and they were kind enough to move me to another room, but it was the same.

Very clean and convenient hotel. Within walking distance of all the top tourist attractions. Yhis is the 1st hotel that i have stayed in since the pandemic that our room was cleaned each day. The cleaning staff did a Phenomenal job. Hotel staff is very friendly and always willing to help. Parking is in a secure lot with very easy to access to and from. Can't recommend a more convenient hotel in River North.

Hotel is value for money . The rooms are comfortable & clean. There is no mini ref in the room. There are stairs going up to the reception lobby - not nice if you have a lot of luggages. The room numbers are not arranged in a logical manner. It took us 20 minutes to locate our room (Rm 329) - only to find out it was in another building. The front desk / receptionist did not tell us right away how to locate our room. They also cancelled my parents booking without any warning. Will definitely not stay in this hotel again. There are lots of other hotels in the area.

A very nice hotel. Recently remodeled. Only thing missing is a mini fridge and hot tub. Disappointing that fitness room opens at 10 AM and no breakfast included. Sign of the times. Staff was Fantastic and made this stay worth it. Would stay here again when in town.

I have rented 150 to 200 rooms a night and the rooms were better equipped. Who the hell doesn't have a mini fridge in a room. The restaurant and bar were nice , a little over priced, but convenient and serves food till midnight

When looking for a hotel in downtown Chicago it is a uphill battle. Their are so many choices and prices it makes your head spin. Im bringing the family with a 10 and 13 year old and need amenities for the kids. I spoke with numerous hotels and they were short and unhelpful when it came to ask what's around for kids and were is the public transportation. When I called Daniel at this hotel he could not be more helpful and even looked up different train lines (Red) that would take me to the museums. The hotel has an indoor pool with roof top lounge, Chicago pizza Joint on premises and is located at the Hard Rock McDonalds, Portello's hot dogs and beef and Hard Rock Cafe (fun kids places). The parking is cheap for Chicago, and the staff bends over backwards for you....

Does not look like picture online. Old decor, smelled musty, small room, floors and walls paper thin. Definitely not worth the amount I paid. Did not leave for another hotel because stay was 1 night, room was at least clean, and other nearby hotels were booked.

Room was clean and bed was comfy. Daniel and the staff were extremely helpful and accommodating. Sorry I can't remember everyones names. The restaurant served a great breakfast and a delicious Bloody Mary. Will stay there again.

The hotel is well located in terms of plenty of restaurants and access to public transportation and sites but the surrounding streets are excessively noisy. The hotel is outmoded and could use a little remodel. The staff on the other side are nice and friendly

This was one of the best hotels I've ever stayed at! Super clean throughout, and the king suite we had was HUGE! The entire staff was super nice and very friendly! Daniel at the front desk went above and beyond to accommodate our every whim. He made us feel very welcome! The hotel was the perfect location in Chicago as we had everything right near us. This def is my go-to any time I am in Chicago from now on!

Check in was great as well as checking out. Hotel appears to be older, but has been remodeled at some point in the last few years. Clean and neat. Rooms are on the smaller side, but big enough to move easy around in. Would have nice to have a refrigerator. We had no issues with our stay. Lots of restaurants on N Clark which is the next street over from Hotel and runs for a few blocks with many food options Easy walking to many places. There's also a Walgreens one block over on N Clark, as well as a Mc Donald's directly across the street. You can over night park at the MD for $38 a night or download Spot Hero and park at one of the garages close by. You choose the location & time length. We parked at the Grand Plaza which was only a block down. Secured inside parking. Without Spot Hero it would have been $51 a night, but with it we paid $23 (for 18 hours). Hotel is $49 dollars per night. You have choices. We unloaded our stuff then went to park. Price may vary depending on how long you are parked.

We stayed 5 nights and we were always comfortable, the room was clean, good pool and patio on the roof, very good restaurant attached. And Wallace was so helpful - thank you for that, sir :) We would definitely stay again.

The rooms are clean and comfortable. Good food in the restaurant. Great location! Mr. Wallace and the friendly staff are there to make the stay that much more enjoyable. We are looking forward to our next stay at the Best Western Chicago River North!

Room was clean and the bathroom is bigger than most. Bed was not too bad. We were close to the ice machine so that was little bit of issue. There is a restaurant in the hotel and it was not too bad. There is indoor pool on the roof with a killer view from the deck outside. We did not use the pool too many children in the pool at the time we went up there. The best part of this hotel is it is walking distance to restaurants, bars, and riverwalk. Parking here is $50 a night in garage. There is a security deposit of $100 but is refundable. For a good location and a reasonable price. I would recommend this hotel for a stay in downtown Chicago.

I have stayed at this Best Western several times. It never disappoints. The staff is always friendly. The rooms always clean. The pool nice. Good food in the restaurant. And a few little extras that my daughter, grandkids and I always enjoy like free hot chocolate. We are looking forward to our next stay at the Best Western Chicago River North!

For the price, I was hoping for a little more of an updated room (i.e. no USB outlets) but overall everything was functional minus a small hiccup with the AC unit (it was self resolved fairly quickly). Beautiful view of the city!

I was pleasantly surprised at the quality of the room at the BW River North. I had mixed feelings from some earlier reviews, but chose the hotel for the good location (and not exorbitant rate). And once I was there, the room was very clean, with a comfortable bed, and the WiFi worked well. Didn't have the breakfast, but the offerings looked great. I didn't love that you access the rooms through the parking lot area (not from lobby), but required a key to get in, so felt safe enough. The hallways could be brighter looking, but again, once in the room, my stay was excellent. Had all I needed for one night on a business trip!

This is an OK, but reasonably priced hotel in an area where most hotels are very expensive. It's an older building and as such has some issues that come with older buildings, but gets things right were it counts. The staff was extremely friendly and courteous. Everything was very clean.  None of my complaints are things that would have prevented me from staying here again, but would have made my stay more enjoyable. The layout of the building is very confusing. It took us a while to figure out how to get to the pool, which is in a separate part of the building and from the part our room was in you need to go to the fourth floor to cross over to that part. The elevator in the part with the pool was out of order the day we were there so we had to walk up three flights of stairs to access the pool. The pool itself is large and very nice with plenty of towels available. Next to the pool is an outdoor deck with a city view and on the other end of the pool is the fitness center. The bed was comfortable. The shower had great water pressure with plenty of hot water. The toilet paper was single-ply and left something to be desired. While the air conditioner in our room worked, the thermostat was off by several degrees. The room got down to 74 when I had the thermostat set to 68.   The TV worked just fine. I wanted to use a Fire Stick on the TV, which I was able to do, however as the TV's USB port only put out 0.5A I had to plug in the Fire Stick, but the outlet was just barely close enough to work and as the TV and outlet were secured in their position I was not able to move them any closer. Being in the city on a busy street there's a lot of city noises.

The hotel is not as new as others but combination of price, location, well kept and caring staff should not be overlooked when considering this hotel. There is some evening nightlife noise but nothing hotel really can do.

Neat and clean, very very helpful staff. Mr at the front desk (my apologies for not able to capture his name) and Mr Wallace, they were so good. Room was spacious and with all the amenities. Overall good location and good stay.

Hotel was outside of downtown. Good location for going to Mag Mile. Was long walk to Navy Pier (take Uber). Front desk people were very helpful but not always at front desk. Hotel was clean. Beautiful pool and pool lounging area on roof. Would stay again.

Each staff member was super courteous and helpful. They go out of their way to take care of our needs. Really impressed by their customer service. Wonderful people running a wonderful facility. One of Chicago finest!

The bed was hard. I could hear vividly the noise outside all night. They didn't provide any hand soap or trash bags in the cans. They also told me they had free continental breakfast which I didn't find out was wrong until we checked in. The hotel restaurant has almost no gluten free options and their hash browns are terrible.

The stay would have been more pleasant if there was a microwave in the room and the restaurant food could have tasted better. IT was also an inconvenience to have to walk from the parking garage to the hotel. However, if your looking for car parking, there rate is the cheapest at @ $25 an hour with in/out access.

We stayed here while celebrating my daughter's birthday at the American Girl Doll Place. The staff was very kind and courteous. We enjoyed the hotel restaurant and bar and spent some time in the pool and enjoying the rooftop views.The parking was convenient. I would definitely stay here again.

The BW is great for family vacation, close to restaurants and attractions. The room and hotel was clean and the staff was great. The hotel concierge was amazing! Thank you for all the recommendations to visit in Chicago

Our hotel of choice when we stay in Chicago as the staff is always very friendly (especially the guys in the morning), it's clean, and has a great location where we can leave our car and walk to all our places of interest. Great value and highly recommended!

My son and I traveled to Chicago for a little spring break trip. We stayed at this hotel last year and then I was amazed at the location for the price. So from now on when we travel to Chicago we will definitely be staying here. It's our home away from home while in Chicago.

My family and I stayed here for 1 night to check out the city. We will definitely come again. Rooms were clean and tidy. Pool was awesome for the kids. It is in a really nice central location with good restaurants around - both fast food and sit down style!

You get a lot of bang for your buck at this hotel. I traveled with my husband and 2 kids for a long weekend in the city. We got a king suite which was the perfect place to rest between exploring. The room was spacious and clean. The staff was wonderful. Anything we needed was addressed quickly. The food is convenient and good. The kids loved the pool. The location is great. Overall the Best Western River North fit our needs perfectly.

This hotel was the perfect place to camp at night after walking the great city of Chicago. The rooms were clean and the staff was cool. They helped me with my Lyft and greeted me everytime I came near the lobby. Can't wait to come back!

It's location is in the heart of the city and many places you can just walk to. Very nice check in and parking is a reasonable price. I would stay again as I am a Chicago resident and there is public transportation near by as well.

This was a great location for what we wanted to do in Chicago. It was a basic hotel room with less expensive parking ($25 per day -much of lot not covered). The room was clean and the front desk staff friendly. There wasn't a refrigerator in the room which was disappointing. My biggest concern was in the pool area. We got to the pool via elevator just as the pool opened at 10am to check it out. We turned around to go back to our room to get our suits but the elevator door would not open to that floor (6th floor-pool) and the only other exit was a door that was bolted from the outside. We called the front desk and they sent someone up to "unlock" the elevator so we could exit. We had to call the front desk again to get them to unlock the bolted door. I told them it was a safety issue that the only exit was an elevator. Ironically throughout the hotel it states that stairs should be used in case of fire! This safety issue is my reason for a four star. Hopefully going forward they will remember to unlock the elevator and the door. I will stay here again but will definitely do an exit check if I go to the pool next time.

Missed my 50th Class Reunion Zoom meeting last year, but got included with the class of '72 this year. It was so great staying only a couple of blocks from MBI. The convenience of the shuttle bus to the conference sessions was great. Everyone was so helpful at the hotel! And the complimentary breakfast tickets were a real treat!!

Well appointed, stylish and modern rooms, very friendly front desk, room service from great restaurant right downstairs. Only a 10 minute walk to Michigan Avenue and public transportation. Plus $25 parking on site with unlimited Ins and outs.

Overall satisfying stay. The internet and tv channels were spotty. To park on the property is $25 a night. You need a vaccination card to use the indoor pool. It's located on a one-way street in the middle of downtown

The staff there are wonderful and they really go above and behind. The rooms are very nice and clean. We actually will be staying again this weekend for a wedding we had such a great experience and you can't beat the price!

In terms of River North, this is the Best Western. The pool is nice and the staff is friendly. Would definitely recommend for anyone who wants to stay downtown in the Chicago area. I'll be back for sure.

Great location - love how convenient it was to park at the hotel. Lots of great restaurants/bars nearby that we could walk to. Ubers were good priced as well from this location Staff - really friendly & welcoming. Front desk & Parking attendant were awesome! Room - clean and comforting.

Pretty close to the subway. We felt safe walking around the area even at night. Looks fairly clean and taken care of. Super friendly and helpful staff. Beds not the most comfortable but not terrible. No fridge or microwave in the room but was spacious enough for an extra "rollaway" bed that was actually a regular twin size bed. That was way better than expected.

My family and I had a wonderful experience. The staff was great and the suite we stayed in was just enough room for us and our 2 year old. It was 9 minutes from our destination. We walked everywhere..

Have stayed at this Best Western several times over the years. Great value and convenient location. Staff is always circuitous and helpful. Had a plumbing leak in our room and they moved us quickly to even a better room without complaint. Beds were exceptionally comfortable, they now have much firmer pillows.

Hotel and room were very nice and clean. Staff was exceptional, accommodating and professional. Great location for all our weekend activities. Plenty of restaurants around to please most. Parking rate is the best in the city. Nice area for the value and rates. Really liked the close security and monitoring the hotel had. We felt safe at all times.

I researched a place with a pool. Best Western was the best deal I found. The pool was great with unlimited access 12 hours a day. There's a sun deck, a fitness room, computers for use, a restaurant with a bar that's open till one am. Breakfast if you want it. A friendly and helpful staff. Right around the corner from Blue Chicago, An Irish pub on ever corner. Just blocks from a French Resturant. A wonderful neighborhood to explore. Half hour walk from most of Chicago's sights. You cannot go wrong staying at the Best Western River North in Chicago.

Great hotel in downtown chicago. Rooms are huge. a beautiful italian bar/restaurant attached to the hotel with great food. there's an indoor pool and a rooftop lounge area with comfortable lounge chairs that you can see the city at night.

The hotel is close to a lot. The L Grand station is 2 blocks up and it's an easy walk to the Pier. It was about $210 with taxes and fees for 2 weeknights. $50 to check in early and $25 per day for parking. It has a pool. The building is older and they've tried to update it. I knocked off a star because there is no in-room refrigerator. That is a necessity now. Otherwise, a decent stay.

Good River North spot. Parking $25 which is a good deal. Rooms very small and a little loud (overhead noise was loud and street noise) but for a safe place to stay you can't beat it. Nothing fancy but a place to rest your head.

We had a great experience and stay. This hotel is convenient to lots of restaurants and shopping. We stayed in a huge 1 bedroom suite, and had more room than any other hotel we've stayed. Housekeeping did a marvelous job keeping our room clean and stocked with amenities. We enjoyed the rooftop area in the evenings, and the on-site restaurant and bar was excellent if you didn't feel like leaving the hotel. We didn't use the pool, but there were several families who did and looked like they were having a great time. Staff was friendly and helpful! I was surprised by the number of employees that were working during our visit! Can't wait to return!

This is a great value and excellent place to stay. The staff (all shifts) are friendly, service oriented, and professional. Moody Bible Institute suggested this great property. The food service was first class, (get the pizza in the restaurant) the bed was incredibly comfortable and the property is clean as well maintained on a regular basis.

This was a decent priced hotel for the price and location. We watched a lot of people check in around us - some even early but our check in was extremely delayed with no apology, no estimated wait time, or friendly service. We were exhausted from travel and ready to settle in but could not. The accommodations once we were very nice. Hotel was full that day as well. Busy place for late September.

This was the perfect location for shopping, restaurants and the Merchandise Mart. It is an incredible value for what you get. It is my 2nd time staying at this hotel. The staff were very friendly and accommodating. They seemed to have plenty of staff available for keeping it clean and looking good.

We had the pleasure of staying at the Best Western River North Hotel and I couldn't have picked a better hotel to stay during our family trip. Its perfectly located off the Ohio St freeway exit. Upon pulling in to the hotel I was greeted by the parking lot attendant who kindly showed me where to park. I got there before noon and Savannah explained about their early check in policy. I decided to get some lunch and come back for the key but Savannah allowed me to at least pre check in. Upon returning from lunch my room was ready and was given room 534. It was the perfect room for us. I did need a mini fridge to store some medicine and the front desk was nice enough to send one right up. The room was a good size but I love the fact we didn't have any neighbors next to us or above us. The hotel is right smack in the middle of everything. It took us 15 min to walk down to the river boat tour on Michigan Ave. Food options are also perfect and within walking distance. The hotel has a restaurant on site and McDonalds is across the street. You can also walk across the street and hit up Portillo's, Hard Rock Cafe and just two blocks south you can get some deep dish pizza at Lou Malnati's. If you forget anything there is a Target one block away with a Starbucks inside. I found it very convenient to be able to get to most places by foot such a Millennium Park or The Magnificat Mile. If you wanted to drive out and check out some of the cool neighborhoods, they are no more than 15 min away. I also wanted to thank Kathy, the evening manager for helping me apply some gift card I forgot to present upon check in. Overall its the perfect hotel. I would definitely stay here again.

It is easy to check in, and someone is easily available throughout the time of my stay, They are very helpful in directing me to Union Station, Opera house, etc. I will continue to use this hotel for my stays, unless I am not able to do so.

We've stayed at Best Western River North multiple times, and each time we revel in its location and price. It's so close to everything - Magnificent Mile, public transportation, the river. And parking is a breeze with the hotel's adjoining lot. And Wallace! His warmth and enthusiasm are contagious. And he remembered us from previous trips. Whatever you're paying Wallace, it isn't enough!

Great location in the city. Lots of entertainment within walking distance, and easy in/out of the parking structure if you did need to venture out further. The employees were also super friendly and helpful.

I was literally only here for 3 and a half days, and housekeeping stole my switch and entered several times. I had to tell them to leave several times. They never properly responded to my claims of theft, all they did was take my phone number and asked housekeeping, aka the people who stole it. Never stay here, they steal valuables, blame you for it, and do nothing.

We felt like we were staying in a basement even though we were on the 5th floor. Windows were too high to look out and colors were drab. No in room refrigerator, air conditioner was loud but drowned out the street noise. Staff was friendly and helpful, good location for looking around Chicago, price was cheaper than most places nearby. Probably would not stay again.

Best Western River North in Chicago is the perfect place to stay during your visit. The staff are all very courteous and willing to help in anyway. The prices are worth your money, good beds, great pillows, very clean rooms and so convenient to the hub of Chicago. The hotel is about 3-4 blocks from the CTA red line and right on a bus line. Many restaurants within a few blocks walking. Private parking in a gated lot. I wouldn't stay anywhere else.

The location was easy to find, right off the hwy, and the parking garage was easy to access. We were able to park and use the swimming facilities ahead of check in which was nice. All the staff made everything, start to finish, so easy.

The hubby and I stay here every year for the Labor Day weekend! And we are never disappointed. The rooms are small but they are clean! The staff is super friendly and very accommodating. The hotel is in the PERFECT location!! On the next block they have a ton of restaurants. The street is closed and all the restaurants have moved into the streets for outdoor dining! Lots of nice little bars in the area. The hotel has room service. They also have a nice Chicago style pizza place in the hotel. Good drinks! There is a bike rack 2 blocks away. The hubby and I rented bikes for the day and rode to Lincoln Park Zoo and spent the day there. In the evening we rode the bikes to Navy Pier and watched the fire works! This hotel also has a nice indoor pool and a beautiful rooftop deck with nice views of the City.

My family stayed at Best Western River North and it was a great experience. Parking onsite was nice, the pool on the roof top was beautiful, room service was excellent, facility was clean and up-to-date, and the location was convenient.

Great place location is perfect. parking was easy. Staff was very courteous and willing to accommodate. Lots of good food within walking distance. And the pool was on the top floor which gave for a great view

The Best Western River North is a hidden gem in the heart of downtown Chicago. Just a few blocks from the Magnificent Mile, this hotel is near shopping, restaurants, Lake Michigan. We love the staff, especially Wallace! This hotel is particularly clean and has on site parking. We stay here often when visiting our daughter at college.

Right in the heart of River North, this property is very clean and most rates include an excellent hot breakfast. Wonderful indoor pool with terrace smack dab in the city. Great value!!!!!! The staff was professional and kind.

Long term patron of this fine establishment. Always receive excellent value and service. There is absolutely no better place to stay in downtown Chicago that can beat this location price and parking option! Location is great for shopping, Cubs games, dinner or just people watching. One mile walk to the Lake too!

Staff very friendly and helpful. Everything very clean and the rooms were very spacious would definitely recommend and come back when I return to the city. The location was great close to all the main attractions within the city.

The hotel was in a great location. Close to Restaurants and Entertainment. We loved the way the rooms were decorated and the bathroom was really cute! The staff members were all friendly, welcoming and accommodating.

Perfect hotel for my family of 4 including 2 children aged 4 and 5. Short walk or easy Access to public transportation to many downtown attractions. Nice pool and rooftop balcony. Everything was very clean and looked great, very nice and possibly recently updated. The staff was all extremely friendly and helpful!

This place was so accommodating! This hotel is near everything too! When my family and I went, our flight got to Chicago early so they were able to accommodate us and get us checked in early. We had booked a suite with a view and they delivered as promised giving us a corner room! The room was in great condition. We had really good communication with them. The only problem we had was we got stuck in the elevator for like 3 minutes but we were able to get out and tell them about it and they fixed the problem right away. When it was time to check out, we did but our flight wasn't till later so they were able to hold our luggage while we finished up exploring Chicago. That was a great feature to have. The staff was wonderful and I can't forget about Wallace who helped us with our baggage and was great at recommending places to eat. Such a friendly person! I would definitely come back here!

Rooms do not have a fridge so keep that in mind. Parking was kind of a hassle, the attendants were confusing. There was a car inappropriately parked behind mine and luckily the space next to mine was empty so I could maneuver mine out. The lighting in my bathroom went out but it was resolved quickly. Our tv remote would not work and the tv itself did not have controls. The elevators were incredibly slow. Staff was very friendly. The room and lobby was clean.

I had a reservation in another hotel that fell through and the clerk there was horrible. I called BW and Rogelio helped me through the phone and offered me a room on the spot (make aware that it was 3am in the morning!) My check in was super fast, he understood my needs and was super helpful. Long story short, he was able to accommodate me and my family for 3 nights on the spot, best service ever! I do feel some areas of the hotel need a revamp, but the people here is amazing! The valets, the cleaning ladies, everyone is super nice and cordial.

wow!! okay not only was this the most fabulous location!! (1.5 blocks from red line grand&state and ALL THE RESTAURANTS) we left and about an hour into our drive to michigan we got a call from the hotel and WALLACE the parking attendant truly went the extra mile. he noticed our son's avengers suitcase in the parking lot where our car has been parked, went inside and worked with the front desk to find out who left it there and we were able to retrieve his bag and we couldn't be more grateful for this amazing employee! 10/10 would recommend staying here and BW give this man a raise!!! thumbs wayyyy up!!!

Pictures are nothing like the actual hotel. There was an awful smell like chlorine and wet diapers that never went away. Location and price was great and parking was free, but I'll not be staying there again

very clean, great staff, very comfortable beds and the coffee in the lobby was really good. i would def stay here again. the sky deck view was a great extra that we went up to many times for some fantastic pictures also

The hotel looked very nice - looked newly renovated or just very well kept up. All areas were very clean and neat. The staff are super friendly and helpful. Really one of the best hotel experiences I've ever had. And Wallace who I think is the head valet in the garage is awesome!!

The staff was very professional, helpful, and fun! The rooms were very clean and well appointed. Our stay here was a delight and I highly recommend this hotel! If you stay on the side that's on Ohio St be prepared for nighttime noise. I do NOT recommend the restaurant in the hotel. There are great places just a few steps further away that you'll enjoy!

If you need solid internet this property isn't the place to stay. If you need a quiet room, this property is not for you. Example: I felt the ceiling was going to collapse on us when the guest were occupying the room above. When in bathroom, you can hear other guest having personal conversations. I used my Bluetooth speaker so I can play music to help avoid having to listen to other peoples conversations went in the bathroom. The a/c unit was so loud cycling on and off throughout the night. Mattresses were needing to be replaced. The decor was updated bed linens were OK, bath towels were awful. All the staff we interacted with were professional and guest service orientated.

This hotel never disappoints. This is our first choice of hotels whenever we visit Chicago.. in the heart of river north, it's easy to get to and from in the city and a expressways.. It's clean, friendly staff and location location location! Huge bonus: inexpensive parking with in and out privilege's!

Average room the only problems were that there was no fridge or microwave in the room , draining issue with tub took a shower and I had to stand in water, cause it drained so slow, and hair was on the floor in the bathroom and on the toilet.

We had a great stay at the hotel, front desk employees and garage security very welcoming and always held the door for you. Located in a very safe area and within walking distance to nearly anything that you wanted to see. Will definetly stay there again

Clean and quiet in a good city location. We walked to Millenium Park, Navy Pier and although we thought the $25/day parking was high....we soon found out that was in line with other places. Pool was fun for kids; roof top terrace nice. Although room not spacious, it was clean and very quiet.

This hotel in the River North area is a great location. Walking distance to many restaurants and a part of “The Mag Mile.” The bus tour we took picked us up around the corner! The staff was great too!

The staff caters to you as if you were at a 5-star hotel. It's not the most elegant property, but it is so convenient to the city center, Michigan Ave, the Mart. You can literally stroll to those places. The L train is only 4 blocks away so you can take the trains from the airports instead of a taxi. Faster and cheaper. Enjoy your stay. Go to Pizzeria Ora. Just like Cheers.

The parking attendant and maintenance, were great. However, I got bit up within the first hour of being in the hotel and laying on the bed. I called the front desk to express my concerns and the front desk clerk insisted I was allergic to the detergent they used. I asked for a refund and was told I would not receive my money unless a full investigation was done. And only IF the investigation showed there were bed bugs. I expressed how I didn't feel comfortable staying there and was told “then you can check out. But you will not be receiving your money back”. So I had to switch rooms at midnight, with four kids. (Switching to a different room proved it wasn't the detergent. There were no bites after leaving he first room.) I've called the GM and left a message to follow up. Waiting on a response. Never again.

The room was clean. The AC worked well. Jasmine at the front desk was kind and helpful with suggestions. The hotel was centrally located. 2 miles from Lincoln Park Zoo, I mile from Willis Tower, 1 Mile from MIllenium Park, and a short walk to the river walk. It's right across the street from a Hard Rock, McDonalds, and Portillo's. It was great as I was traveling with teens.

We stayed for 3 nights in a double Queen suite. It was huge. We were on the 3rd floor of the main building. It wasn't the brightest room we've ever had but it was clean and well laid out. Everyone we dealt with at the front desk was great. They explained about reserving the pool (we weren't interested). There was always coffee available in the lobby. As others said there are plenty of restaurants in the area and a Jewel grocery store just a few blocks away. We had no problems with the parking. We got a great spot and left our car there the entire time.

Front desk Jasmine rude, manager Michelle rude as well. Reservations needed for pool and sundeck make sure to ask, manager says you should read the confirmation email. Can only reserve 1-2 hours during a 2 day stay. Tiny parking spots, more rooms than spots. Sundeck was cool when we got there, pool was warm. Room was large and clean. Noise level not controlled between hall and traffic we could hear everything. Could hear car doors and people talking in parking lot as they came and went all night.

Staff is knowledgeable , friendly and very diligent in responding to client's situations. Hotel is refurbished, but does have a few oddities. We stayed in a suite that was huge, which could have used either larger furniture or just more to fill the space.

This is a really nice hotel. It is clean, the rooms are nice, the beds are comfortable and it is centrally located. This hotel has a pool and the pool was clean and warm. They also have a beautiful outdoor deck with a nice view of the city. The service was very good and the employees were friendly and knowledgeable about the services provided at their property. There is a restaurant in the hotel that serves breakfast lunch and dinner. They also serve Chicago-style pizza. They have a full-service bar. This hotel is located in the middle of everything. My husband and I had reservations at various restaurants throughout the area and all of them were within a 10-minute walk. We even walked around the corner to a blues bar and listened to live music. Lots to do in the area. We also rented bikes from a nearby Divvy stand and road to Navy Pier and spent the day. We really enjoyed this hotel and our stay.

Excellent tour and guide at Sun Studio. You could tell Drew loves his job. It made the tour even more enjoyable. Awesome to experience such a historical site! Definitely recommend going to Sun Studio.

Can not beat the location of this BW! Right downtown and very easy access to the highway. Awesome value for being in downtown Chicago with a great outside deck, friendly staff, and bar/lounge/restaurant in the hotel!

This is an excellent hotel in a great location with great coffee offered in the room and in the lobby. The staff was great ( the maintenance people who brought our mini frige and microwave were so nice ) . The desk personnel were very nice. We were in front of the hotel in 212 and heard all the street noise all night long even w/ the fan running. The pool was cold.

Worst hotel!!!! It seems to be known for its noisy guests. I unfortunately did not take previous reviews seriously. People were yelling profanities, screaming, running, arguing and jumping all night long!!! Carpets not vacuumed in our room, got stuck inside the elevator corridor to the garage and had to have someone come pull the door as we pushed to open it. Staff was unfriendly and it was a waste of money for a horrible experience. For the love, take my advice and go stay somewhere else.

I enjoyed my stay,everytime I come here the staff make me feel right at home. The staff was very helpful and professional, the room was very clean and I also love going to the bar down stairs to have a drink, the bartender (Chris) is awesome and does a great job.

We stay at this motel a couple times a year for transporting our son to & from college in Chicago, & we always have a top-notch experience. The staff is superb. The motel is clean. We always feel safe, even though it's downtown Chicago. The restaurant's breakfast is always very satisfying. We love this place.

Loved staying here. Will be back in the future. It is close to many places you can just walk to. the pool was a little cold, but it was great way to cool off. And the view out the balcony in the pool area is awesome!

This place suck I hate I paid all that money to stay in that dump they let anyone off the street use the pool the hallway and room smells so bad because the carpet was discussing the bathroom was dirty the staff had bad attitudes and wasn't helpful at all the bed feels just like sleeping on the floor people were partying and smoking Weed the tv was so dim it takes hours for the elevator they must rent out the parking lot to other people places because they barely had parking for the hotel guess don't waste your time or money staying at this hotel trust me I regret every dollar I wasted

Not even enough characters to express my thoughts and experience with this hotel! All I have to say is NEVER AGAIN! Worse hotel experience I have EVER had in my entire life. Wasted money and didn't even get a good night's sleep!

Enjoyed our stay in April 2021. Very nice staff. Very nice location with easy access to Michigan Avenue and other shops, etc.. Good restaurant, good pool, good patio area, etc.. The parking attendants are nice and parking is safe and secure.

Worst customer service I've ever experienced. The front desk staff should not work in hospitality, I'm appalled and will never come back to this hotel because of my experience with them. The manager however was great and very helpful, she was the only positive thing about this place. That and the location was good as well.

This was a few months back but I stayed with these guys on my latest business trip to Chicago. Now as a broke student, I wanted to be close to the loop but didn't want to break the bank doing so. This place fit the bill perfectly. Staff was very friendly and helpful, and cracked a few jokes which was very welcome after a long day of travel! Rooms were very clean, quiet, and had good heat when I stayed last November. I also used the room service since I was too lazy to go out and get food. And also Covid. The room service was good too! All in all I would recommend this place and would definitely stay here again the next time life brings me to Chicago. 5 Stars.

Great staff, friendly, helpful. Older hotel, could use some updating, but everything was clean. Nice that covered parking was available. Good COVID safety protocols in place. Easy walk to attractions.

Only couple things I wasn't satisfied with was not having fridge & microwave in room. A fridge was provided though. First room was small but we we're accommodated to bigger room because my aunt has walker.

Smell of smoke kept me up most of the night. Sounded and smelled like parties were going on in rooms through out the night. I feel bad for the people I saw with small children, that much marijuana fumes cant be good for young brains.

Loved the location as it was in the middle of everything and McDonalds across the street. Thought the pricing of parking and food was ridiculous, but mostly was disappointed that I could never find a staff member when I had questions. Entire floor smelled like marijuana the entire time. Lobby coffee was amazingly great, and always available.

The front desk staff was friendly and professional the rooms was clean the rooftop deck view was amazing and the pool area was nice and clean. I enjoyed my stay and plan on booking another stay stay very soon!

This Best Western is very well located. It has on site parking and an in door pool. Staff is excellent. It is on a very busy street so there is street noise at night. And I don't like the fact that other guests let their doors slam. But other then that this place is a good bargain.

Love this hotel we have stayed there 3 different times. Indoor pool and close to alot of things walking distance away. They offer discounts to various sites. The in house restaurant is great and accommodating.

Very good service, clean room ,overall wonderful experience. I would highly recommend staying here. I loved the room service, wonderful location. I would definitely stay here again. My kids loved the pool.

I stayed at this hotel for four nights. Each day I put the please make up room sign on my door and each day I came back and my room was never attended to. I had to call to get extra clean towels. The hotel was nice with good food at the restaurant.

We enjoyed our stay in the spacious King suite. Room was clean and parking was safe and reasonably priced. Lobby staff were amazing! The restaurant's food was okay. We didn't get a chance to go to pool, as it was fully reserved and weren't allowed to go to the Sundeck since it was for VIP's only.

Woman who checked me in was rude and apologetic when she overcharged me. The tub didn't drain and the toilet plugged. They sent someone to repair it but he didn't say a word to me, went into the bathroom for a few minutes and then left without repairing it. Restaurant on site was good food and friendly service

Checked in around 3am. The noise from the street wasn't bad, even the location is towards the inner city. Bed and bathroom were clean, room was neatly organized and spacious. Would recommend for an overnight stay.

rooms were clean, water pressure was great, heaters worked, housekeeping was friendly and provided extra linens upon request, and the parking attendant was so very kind. wasnt intended to stay here had originally booked at the londonhouse but im glad best western was able to accomodate us last minute

Fair price with excellent views of the city. You have to pay extra for parking, which is to be expected. Only negative thing I would have to say is that I came for business and the WiFi was too slow to get my work done.

The staff is very accomidating and friendly. The parking is reasonable for the location and you can come and go as you please with parking pass. The elevator and hallway a bit outdated but rooms were good. Handicapped room big but low bed and toilet. Great value for the location. The Restaurant Pizza Ora was delicious ..

A convenient pleasant Chicago experience!! Parking on site downtown Chicago.... WOW! That sold me right off... the service I received from check in to check out was personal and above expectations! THANK YOU

The rate was good, the parking at $25 was reasonable, the rooms were clean and the staff was friendly. The problem was the other guests disregarding the no smoking policy. The 4th and 5th floor reeked of marijuana. It even came through the ventilation in our room. It was awful. There really wasn't anything the front desk could do, so hopefully your visit won't have the offenders that were there when we were.The hotel had a good pool use policy in place with timed sessions and wrist bands. Unfortunately, when our time was available, the pool was murky looking and the temperature was too cool to enjoy, so we just went back to our room.

Belongings left unreturned or not found. Reservations interpreted improperly and yelled at me to get out within 15 minutes. Deposit not returned. Room freezing. Not a place for business travel. Good location for a one nighter? Maybe?!

I took my kids for a night in town here because their pool is open and the room price was reasonable. There were no pool reservations available when we got there. It was snowing when we got there and the parking lot is outdoor, not valet and it's $25 (with in-out privileges). The lobby (which wreaked of weed) is small and awkward and there were a bunch of people waiting for help when I got there. Had to go back outside in the snow to get to the elevator to our room. Our room was tiny and outdated except for some new chairs and granite countertops in a bathroom with black/white check tiles from the 70's. There was even clear caulk over caked-on dust that looked like it hadn't been cleaned in decades. There was a 1' gap and draft under our door to the hall which made us nervous with Covid. The two double beds were comfy and the mattresses and box springs all had new looking bug proof covers on them which made me feel better about staying. Our room overlooked the parking lot and the renovated Rock n Roll McDonalds--not the worst. Although the rates are cheap for being downtown Chicago, it wasn't worth it. Next time I'll spring for a better hotel.

This is what you dream of...a tough situation that requires you to blow into town for one day in order to personally handle a mess. Lots on your mind and you find a front desk clerk (Katie) who is just down to earth enough, understanding and savvy enough... takes care of everything and leaves you to rest and do your thing! My car was even taken care of!!!

The staff here is outstanding. Very friendly and willing to go the extra step! And they have their own parking lot. Very handy. Pool area is very nice. I do wish the pool temp was a little warmer. You are located on a busy street so you will hear cars and the like during the night.

The guest desk staff service is really good. Cleanliness in the room is very poor, really bad. Stinky room, with old masks and trash under bed ad night table. No housekeeping attetion at any time.Location is perfect.

Stay was great! The people were nice and treated us very nicely, The food from the restaurant was great. Rooms were awesome and at such a reasonable price! I love this hotel! This is the only hotel I come too.

For the price I couldn't ask for more. I only stayed one night but room was clean as well as the lobby. Parking was 25$ not too bad because we left the car in the garage and experienced the city. Can't complain!

I stay here normally twice a year. Parking is affordable. Pizzeria is awesome and has a nice bar with great employee. Always enjoy their company. I wish they had a better continental breakfast but you do get coffee and a granola bar.

Staff was way above and beyond polite and helpful. Very clean hotel from lobby to room to pool. Lovely outdoor area off the pool area. Would be nice if it was accessible other than through the pool area.

Great location and price but often attracts partiers and young people that might drink and smoke (all kinds of stuff) and be a lit rowdy late at night. the staff is nice and restaurant in the hotel is awesome! Great food and they will bring to the room hot and fresh, which is a bonus during Covid. All tings considered it is a little better than average but not quite- very good.

Pros: Good Location in the heart of river north. A lot of good restaurants walking distance. Cons: Bed need to be improved. Room has a fair space with an office table. Maritza from the front desk is the most adorable person. If you need something just call her. She will do everything she can. The Bar inside the hotel is pretty good with a fair price for a drink late night.

I have stayed at your hotel several times while visiting Chicago. I love the updated decor and the new breakfast vouchers. The hotel is within walking distance of practically everything we wanted to see.

During COVID 19 spike, no masks on staff in rooms or common areas. Back door to ground floor broken, unlocked at all times. Drug deals occurred in parking lot-even an overdose event 20 feet fr our car

Have stayed here several times and the staff continues to be excellent. Kind and courteous, they go out of their way to take care of us. I asked for extra blankets and towels and they quickly brought them. The parking area is well attended and makes me feel safe.

Unfortunately We Experienced A Powerage Recently And Needed A Night Just To Recoupe From No Power For 5 Days Total, 4 Nights. Everything Was Clean And Suitable For A Quick Trip To The City From The Suburbs.

Weed Den w/high traffic from what appeared to be teenage hoodlums. I was awakened by loud noise, arguing, strong spell of marijuana 24/7. Guests was smoking marijuana throughout the hotel and in the elevator as well as in the parking lot.

The pictures on their website look much better than the room I got. The hotel was easy to get to an check in went well. The lady who checked us in was very nice. Once my kids and I parked, we walked in and noticed how smelly and small the hallways were. This is a very very old building and it shows. The trim looks like it has been painted over 20 times in 80 years. Our room was small and there was a ton of hair in our tub drain. The carpet was stained and looked 15 plus years old. I got the feeling this was sort of the hotel that locals came to as it was cheaper than other downtown hotels. We saw a lot of guest who looked like it was just a nightly room and not a vacation. The best part was the location. We were able to walk to Michigan avenue in about 10 minutes. I would stay there again if I got the room for under $100. Any more and it is not worth it.

Hotel was clean and most staff was friendly and helpful. Suite was huge and nice furniture. No breakfast included. Restaurant attached was decent for breakfast. Location is close to many food options within walking distance. Pool was very comfortable and clean with a pool deck attached only to be able to use when time allotted in the pool. We would stay here again but to visit the city more as they only allow you 1 hr in the pool per day.

I searched many hotels in downtown Chicago and this was the best value for money. The two separate buildings were a bit awkward but were not that big of a problem. The rooms were spacious for our family of four. A great feature is the view from the upper balcony where the pool is located. We have some great evening photos from this spot in our trip album. The front desk staff were very friendly and we loved being able to come for an ice cream treat at the end of each day. We made use of the great location downtown and walked to most of the sites we wanted to see, leaving our car in the parking spot. A free breakfast would have been nice but there are restaurants within walking distance if needed.

Great staff, excellent stay, when I travel out of town I always use Best Western, it make me feel like I'm at home. My family's use this hotel for family's reunion, wedding and other functions. We love it

The hotel was easily accessible. The staff was fantastic. Except for the internet problem, my stay was great. Would recommend to everyone who is traveling to Chicago, on business, leisure or visiting someone. Great location. Everything was in walking distance.

They would not refund my money for a stay I prepaid for before the COVID pandemic. I had prepaid for 2 nights at the River North Hotel in Chicago in February, 2020 for a stay starting July 20th. I was going to see the Cubs play at Wrigley. I live in Austin, TX. I realized pretty early there was almost no possibility that the game would be played, but I waited until the league made it official late in June. I called BW customer service on July 2 to see about a refund. A customer service person told me that they had a policy to refund prepaid stays made before the pandemic. Great! But, the offer had expired on June 30th so they couldn't give me a refund. Wait what?! I ask why they hadn't notified me about the refund policy and its deadline. She said the information had been available on their website. I mentioned the deadline was just 2 days ago. She said the information had been available on their website. I mentioned the baseball game in Chicago had only just been canceled. She said the information had been available on their website. I was beginning to think maybe the info had been available on their website. Would it have been too much to ask for an email letting me know about the offer and deadline? They sent me an email confirmation when I booked the room. Heck, they email me daily with sales promotions. No email. The information had been blah, blah, blah. She did contact the hotel for me. She told me the hotel offered to give me a voucher good for 1 year for the 2 nights - good only at that hotel. I explained that really didn't help me. I am almost never in Chicago. I ask for a voucher that would work at other Best Westerns. Nope. I even asked for reward points. No can do. But she did tell me to feel free to call the hotel directly. So, I did. The woman was rude. She said they already told me (through corporate) what they were willing to do – That is it! Nice. I tried to explain about the baseball game just being canceled. Crickets. I pointed out that it was only 2 days past the deadline. “It was on the website.” I mentioned I live in Texas. So. Then she hung up on me. Thanks. So, Wyndham here I come. Bet you thought I was going to say Worst Western in here some place, didn't you?

Very clean and affordable. Location is ideal for a night on the town or daily site seeing and shopping. Parking on site made it easy to come and go as well. Ice maker and vending on floor were in good working order and easy to find. Had issue with AC unit and would suggest mini fridges. Great stay overall and would definitely stay again.

The hotel offered good value. It is centrally located for restaurants and shopping. The air conditioner was noisy fortunately it was not that warm that I had to run it all night. Pillows were not great.

The hotel room and long was clean great restaurant in the hotel and a Stunning roof top view and pool. The staff during check out was fast and very nice. Parking in the hotel is $25 and the rooms arent too pricey. I enjoyed it and would definitely recommend if staying down town.

We were in Chicago to visit museums and see the sights. This hotel was a perfect choice as it was clean and comfortable. We made use of the pool, but mostly we were there just to sleep and relax after a busy day sightseeing. The staff was friendly and helpful. There were many restaurants nearby and parking was reasonable on site. We had a great worry free stay. We would not hesitate to return.

Great stay. friendly staff, good service, clean rooms. Gym was small but perfect for my needs. Pool looked nice but didn't use it. Restaurant in hotel has good food. Hotel staff was very nice I recommend staying here.

Overall a good vfm hotel that does great at all levels. Location was quite good with walking distance to the river. Room was clean and spacious with plenty of amenities, but the floor level had a bad smell once you got out of the elevator. Price was a good vfm, service was quite good & helpful without any issues and check in and check out was hassle free. Clean staff was sometimes operating at hours of silence so noise nuissance was my major issue since walls were really thin and I could hear almost everything and it was ruining the general pleasuring experience. All in all I would recommend it especially for the price.

Very noisy within hotel throughout night. Not typical city noise. Hotel was clean overall. Parking somewhat reasonable and within walking distance to the Willis tower and many restaurants and stores. We felt very safe.

Brandon @ the front desk is fabulous so sweet @ helpful, Super polite. You found a good guy. Good breakfast hot & fast Smallest elevator I have ever seen. Easy in & out . McDonald's , Walgreens across the street.

Clean, Safe, Fun, and Friendly. The staff was really friendly and made us feel safe and comfortable. They provided knowledge and advice that would be useful to anyone visiting Chicago. The kids really liked the pool which was large and up to 8 feet deep. Felt cold getting in but was not after one is in, which is nice because it wasn't soupy warm and gross like some. Neat view of Chicago from the pool area deck. The area is surrounded by many new high rises and is near the L train and Subways in either direction. The bus also stops within a block but runs weekends only. The area seems safe.

I was unaware that I had to pay a deposit of $100 during check-in. This potentially could have ruined the experience that I had already paid and reserved in advance, if I had not had the money on hand at the time. The wifi was not good and a lamp in my room did not turn on. I was also unaware that there was not a microwave or refrigerator in the room I reserved. But overall, the room was nice and the staff was very kind.

Normally we drive 4 hours one way for my son's clubfoot apts. This time we decided to stay to avoid 8 hours of driving in a day, this idea was soooo much better. Everyone was so friendly. We didn't get to swim, but will next time.

We had a nice stay. I was a little leary because some downtown hotels in Chicago are old and musty. Granted this is an old hotel and the hallways and bathroom decor in the hotel do reflect that, but the room was large, clean and I was comfortable. My room smelled like pizza I'm assuming from the restaurant but it wasn't a big deal. The heating system was a little noisy but the bedroom was separate from the living room so it did not disrupt our sleep. The restaurant/bar was open until 1am so that was convenient. The hotel is surrounded by plenty of restaurants and nightlife. Parking is $25/night which seemed to be the cheapest in the area. The staff was friendly and accommodating. Overall it was a good stay.

A great place to stay while at a Conference in Chicago. Enjoyed the facilities as well as excellent hotel staff. A great place to walk to the Magnificent Mile about 5 blocks or the Chicago Theater for a show about 7 blocks and especially Portobello's restaurant and the Hard Rock withing two blocks.

The stay wasn't overly horrible. There were a few downsides. When booking, we searched for locations with free parking, and this was one of the first few to pop up close to our destination. Upon arrival, we were charged a parking fee of $25. If I had known that, I would have kept looking. Also, It's mid February, and it's one of the coldest times of the winter so far. To get to the 5th floor, you have to walk outside to get to the elevators. We were not told about the internal elevator in the lobby behind the desk to take up to 4th and switch elevators to get to 5th. The only other thing we didn't like was how uneven the floors were. It felt like we were tripping just walking through the room. The restraint downstairs was amazing, and we ended up having to take the pizza to go. Thank god it was cold out, because pizza had to sit in the car. There was no fridge in the room like we had expected. Communication amongst staff must not have been good. Within the first 5 minutes, the cleaning lady is barging Into our room, and sees me standing there. She apologized and told me she was not aware someone was in this room. Not to bash on the hotel, the stay was more than wonderful, but there are a few misleading things we were not prepared for.

The staff was very helpful and accommodating. Everything was clean and orderly. The breakfasts were substantial, with a good variety of choices. The location is convenient, walking distance from many downtown attractions and the main transportation hubs.

Great location for a Hotel so you can't really go wrong. I made full use of the Swimming Pool and the bar Vouchers we received. Only issues were the thin walls, noisy outside noises, slow elevator (quicker to use the stairs) and the confusing building layout. Would defiantly look to stay there again if I was in the area.

Everyone working was VERY kind, from check in, to dining, Maintenance. ALL were helpful and caring. Liked the Free coffee available in lobby anytime. It is wonderful to see and hear employees helping each other as working together as a team on the same side! Beds a bit firmer than I prefer and rooms a bit smaller than usual! But we were NOT in our room much other than to sleep. Is the reason for NOT ALL 5's. Thanks for allowing Us to leave comments:-)

River North Hotel has been our choice as an affordable hotel for our family when bringing our daughter back and forth to college over the years. We've always been pleased with the staff and our stay. It might be older than some of the other hotels, but it is not lacking.

We hosted my daughter's 13th birthday party here. The suites were large and spacious. The pool was a good size considering that it's hard to find a pool in that area. We had pizza from the restaurant in the building delivered to the pool. We walked to navy pier and to shopping. Great experience for 10 young ladies!

This particular location was very close to downtown Chicago amenities and restaurants and within walking distance of pretty much anywhere you need to go via Metro or otherwise. Very clean staff was courteous especially love the breakfast which was made with fresh ingredients and healthy choices. The bed was very comfortable and even though we had four people to a double room we had plenty of space.

This hotel was very nice and professional. It had a convenient location that allowed us to walk many places. It was within walking distance to many locations including Moody Bible Institute. Very helpful concierge service as well!

This place is the perfect choice staff is awesome especially Christian and William the house keeping and Valet are all 5star employees the roof pool and patio are great during the summer rooms are updated...

Love the room and the good service. Enjoyed the pool with our grandchildren which made the time special with them. The staff was helpful and friendly. The location was good and right across from a McDonald's which our grandchildren enjoyed as well.

Pretty good hotel in Chicago you can do a lot of sightseeing directly from here. Hotel is nice rooms are large and clean beds are comfortable the only thing I was missing was a refrigerator. Parking rates are decent

It's located downtown but it was noisy. I was in Chicago to attend classes for a certification. Roughly 1:30am- 2:30am in the morning, Hubby and I are trying to go to sleep and we hero all this really really really loud music a lot of people talking loud! I called for ear plugs and security come up stairs. The guard said the hotel agreed to let the tour bus guests come into the hotel to use the bathroom but they weren't suppose to park in front of the hotel. The bus eventually left, I was very sleepy in class the next day. My husband said the pillows were too hard for him. The room was clean. I didnt offer a microwave or refrigerator which you had to ask for. Parking was $25 a night which was a lower than hotels that were closer to my class..that why I stayed here.

Everything from the time you arrive to the time you leave is excellent. Rooms are great as well as the staff. The food in Pizzeria Ora is awesome as it always is. Don't forget to try it for breafast. The hotel is also in a great location.

Nice Hotel just some confusion with deposit and parking charges. I do suggest using a major credit card for this not a debit card makes it easier to dispute and not have to wait for your money back. Otherwise a pleasant say.

Room was a bit smaller than I expected for two people. Wasn't completely satisfied with the front desk staff member I check in when we arrived. Seemed to have a bit of an attitude towards me when I asked for details regarding the bill. Each time when my friend and I would pass by the lobby he seemed to give me a "look." Not super helpful but I also work in customer service as well and anything that's "off" like that turns me away. Room was fine! Not sure if I'll be staying at this hotel chain again.

The hotel is very clean. They have a very nice parking space Attach to the Building. The maintenance staff and cleaning staff are very polite. The girl behind the counter and her Manager not very polite. For this one particular experience in January of 2020 that is. However most of the front counter staff are friendly. The restaurant attached to the hotel has extremely good food and extremely polite staff they a very clean too. The pool is big and nice with a beautiful outside attached area with a nice view of Chicago. They have a nice but small work out area next to the pool. Over all we enjoyed our stay the kids love the pool so when they are happy we are happy.

I'm a Diamond Select member and my room was complimentary. The front desk staff and Bell Hops were outstanding. Very friendly and accommodating. We arrived early and they held our luggage while we went for a drink. Upon check out they held our luggage again. This time all day as our train didn't leave until late. Will recommend River North to others. I plan on staying again in March.

The staff was attentive and friendly. A few minutes after arrival we called someone to unlock our bathroom door (thanks to our 2 yr. old). The room was clean and beds comfortable. The location is within walking distance of many bars, restaurants, stores etc. Free parking is a bonus.

I really like to location of this hotel and usually the price. This trip was no exception. The location is just a couple of blocks from the Red Line, so getting around Chicago is easy. It's also close to shopping and stores to buy groceries. I've been coming to the Best Western River North for over 30 years and I'm always very happy with the staff, location and value for the price.

We enjoyed staying at Best Western River North Hotel. The room was quiet and spacious. The staff was extremely helpful in helping us with advice on how to use the transportation options. The restaurant food was quite good. Every single employee was helpful and nice! Would definitely stay there again!

We went to the Holiday Lights Parade for the first time in November 2019. We knew nothing about the city so finding a hotel was really important that could accommodate our needs. This was the perfect hotel! It is literally a four block walk to Michigan Avenue and it has tons of great restaurants around the area not to mention the convenience of a restaurant in the hotel. Now don't get me wrong there were not a lot of bells and whistles with this hotel. No chandeliers or 15 feet Christmas trees but we literally were only in our room to sleep with all the activities around the city. The hotel was clean, the staff professional and accommodating and the location perfect. Rooms are small but again, we only used it for sleeping. Parking was ONLY $25 which is unheard of in Chicago and the room was very reasonable. We will stay again!

Excellent location in downtown Chicago friendly helpful staff lovely to have an indoor heated pool lovely big rooms bathroom clean and tidy but on the (very) small side. Wouldn't put us off staying there again though.

The hotel is at a great location in Chicago with easy access to lots of attraction. The room was also spacious and quiet. Plus you can't beat the free coffee and ice cream! They were also very accommodating with early check-in and late check-out.

We have been spending a Christmas weekend as a family here for many years. I have even used this location during work related travels Chicago. The location is great for walking to restaurants, neighborhoods, and shopping on either State Street or Michigan Ave. Book early to get the best rates. The personnel are all friendly and do all they can to help you with anything.

The staff is super friendly and helpful with the questions we had about restaurants, directions, etc. Our suite had plenty of room for four people. It was a good place to stay. It is a few blocks from the Magnificent Mile and is near many restaurants and shopping locations.

From checkin to checkout everything went smoothly and well. The reservation was perfect and a mini suite was given as we requested. Many of the staff were people we've met through other stays at the property. The location is right where we want to be.

Wonderful staff and very clean ! Kids loved the pool and amazing location free ice cream at desk made the kids very happy this was my 5th stay and will definitely return in summer ..the pool deck has beautiful views of the city

We had an excellent stay here with great views from our hotel room and the roof top. We enjoyed the pool, restaurant-bar is right in the lobby. It is centrally located near quite a few good restaurants.

The Best Western River North Hotel offers BW quality in the finish of the rooms with parking that is reasonable for Chicago AND a location that gives walkers easy access to important sites in the Loop as well as along Michigan Avenue going north to WaterTower Place and beyond. Prices are highly competitive and the staff is first rate. Being able to park in a covered area for $25/night (and sometimes less) is a real plus. Our only problem during this stay was an iffy WiFi...but we've stayed there before with no problems, and I'm sure we'll stay there again.

Short stay in Chicago for a long weekend. The hotel is placed perfect for our trip, short ride to the museums, Lincoln Park, and numerous restaurant choices. Short walk to Navy Pier and the price for parking can't be beat. Very pleased.

Birthday celebration that need to be near all Chicago loop attractions and this by far the best value and quality I have ever discovered. The location is good and restaurants are in a variety, safety is paramount and is very good.

Checkin was a disaster. The reception working was extremely rude, didn't even greet us. Going to the room it was gross. Our view was dumpsters which we did not mind but had to ask to switch rooms because this one was so dirty. Our new room was better but couldn't sleep for the next 3 nights. Noise control was over the roof. You can hear every little conversation and steps. The restaurant wasn't even that great. Bartender didn't even want to take our order. The only good thing about this hotel is the location. Everything was walkable which we enjoyed getting out of this ridiculous hotel.

BW Rivernorth is a Great deal. Location parking and a good breakfast. Staff very friendly .Don't forget the ice cream from the front desk. Parking is the cheapest in town. Portillos is a great choice for lunch .

If you don't want to spend an arm and two legs to spend a weekend in the downtown area, this is a Nice hotel within walking distance to the Magnificent Mile and the awesome things to see and do in Chicago.

The location was small but the overall apperance was great! I didn't have any complaints. The staff was very friendly and they offered coffee, water, tea and hot chocolate at all times. The location was very secured and I loved the pool!

Great staff, very helpful, would love to find them in every hotel I visit. The room was clean and a great price. However, the heater unit was so loud when it would wake you up every time it came on. Also the toilet was really, really loud. And unfortunately the ice maker was outside our room and could be heard whenever it made more ice. So, for cheap and clean, it's good, with some problems

Pros: - Value for the money! - Inexpensive daily parking - 15 minute walk to Millennium Park / good location - Well maintained Cons: - Rooms are little small - Older building / older building "feel" / small & confusing hallways - No free breakfast - Bed was a little hard

I was thrilled to find this hotel. Right near most tourist attractions.....$25 A NIGHT parking instead of $70 a night like other hotels....clean and updated rooms.....we will definitely stay here again in the future. I have no complaints. Even the hot chocolate in the lobby on a freezing cold night was perfect. Staff was just wonderful too. Thank you!

Staff was extremely helpful and nice. Location was excellent. Our group had 4 children ranging in age from 4 to 12. We were able to walk to most of our activities (and we did a lot of activities). The pool was clean, beautiful view from pool area.

Convenient location. Within walking distance of the entire city center, the lake. At the same time, the hotel is in a quiet location. On the top floor there is a swimming pool, a fitness center and a terrace.

Great location; Entrance somewhat hidden from the street; older renovated building with friendly and helpful staff. Restaurant had deep dish pizza very good with full bar. They also served breakfast. Enclosed pool on top floor.