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Best Western River North Hotel, Chicago

4.0/5  - basé sur 2569 notations.
125 W Ohio Street, 60654-7168, Chicago, United States - See map

Experience our newly renovated hotel in downtown Chicago that offers on-site parking ($25 fee per day) and an indoor pool. Walk to Michigan Avenue, the free Navy Pier trolley or Millennium Park. Chicago's museum campus is just a short ride away, home to the Shedd Aquarium, Field Museum and Adler Planetarium. We make visiting Chicago easy. Discount tickets to Shedd Aquarium and the Field Museum are available at the hotel front desk. Our convenient downtown Chicago location gives you easy access to I94 and all public transportation is within walking distance. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago Best Western is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. Business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel. The Best Western River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our nicely appointed, contemporary rooms and suites offer cable TV with HBO®, high-speed wireless internet, room service, a single serve coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our on-site restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. 2017 TripAdvisor® Certificate of Excellence recipient.

Best Western

River North Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2567 guest reviews
NOTE ISSUED
Excellent
1017
Very Good
972
Average
357
Poor
140
Terrible
81
REFER TO NOTICE
Business Business
342
Couples Couples
711
Family Family
972
Friends getaway Friends getaway
316
Solo travel Solo travel
90
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Favorite Chicago hotel"

5
11/09/2018

We love staying at this hotel. The staff is consistently super helpful. The River North neighborhood is really fun and the hotel is so convenient. The parking garage is a big bonus and the overall value is great!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of our hotel. We're glad you find it to be a value and we hope to see you again soon.

"Great Escape"

5
10/09/2018

Very clean hotel. Had to get away from home for a night and don't regret staying at this hotel. Jabig is awesome. Housekeepers were friendly as well as the parking attendant. Keep up the work. You all are awesome.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive comments. We will share your feedback with our team and we hope to see you again on a future stay.

"Great location!"

4
04/09/2018

This hotel is located in a great area! You can walk around and find anything you can imagine. McDonald's across the street, Starbucks down the street and every type of food your heart desires. The staff is very helpful and friendly!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. Our team takes pride in the service they deliver and we are pleased you found them helpful and friendly.

"Nice hotel, excellent staff"

5
02/09/2018

The location is perfect, plenty of restuarants close. Close enough to attractions to be convenient but not overly expensive. When I am in the Chicago area, this is my preferred place to stay. Covered parking is nice.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North, we appreciate your business. We look forward to seeing you again soon.

" Very nice room this time"

5
01/09/2018

This was my second stay at the River North property. The staff was very helpful and friendly. My first suite was a pit! But fortunately the manager moved me to a relatively newly renovated suite and I was very pleased. I was on the sixth from so the street noise was not too bad. Much better stay than my last visit.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We're pleased you enjoyed your stay. All of our guest rooms and suites were renovated at the same time and all feature the same decor and amenities. We look forward to having you stay with us again in the future.

"Chicago"

5
01/09/2018

Great price , great staff, nice rooms. Would like to see them work something out for a small breakfast with the restaurant that is on site. We will be back and stay here again. Close to many of the best restaurants and Michigan Avenue.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North and sharing your experience while at our hotel. We look forward to having you stay with us again on a future trip into Chicago.

"Above and beyond"

5
31/08/2018

The service was excellent, the room was perfectly decorated...and when our original flight home was cancelled because of a Hurricane, they extended our stayuntil flights were again allowed. Great service...Thank you

"Fun!"

5
30/08/2018

Our group of 6 was here at BW Rivernorth for 2 nights. Great price,fantastic breakfast, but.........the very best about BW Rivernorth is their Concierge Wallace!!! He was extremely helpful and knowledgeable. Our Chicago adventure was successful because of him. Thanks again Wallace for all you do!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We'll make sure to share your comments with Wallace!! We hope to see you again on a future trip.

""Great Hotel and Location""

5
29/08/2018

This is a really great hotel. We were upgraded to a suite because we were celebrating our anniversary and it was very nice and roomy. The staff were always friendly, greeted us when we would enter the hotel and always helpful in giving directions or looking up addresses for us. The hotel was very clean and we never had to ask for anything. The location of this hotel was perfect. Once we got there, we never used our car again until time to check-out. Everything was in walking distance, Navy Pier, Willis Tower, restaurants and shopping. Would definitely stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased our team made your anniversary weekend even more special. We hope to see you again soon on a future trip into Chicago.

"Clean but Cramped"

3
26/08/2018

Pros: Great location Clean Friendly Staff Cons: Extremely small elevators Very small rooms Stuffy Hallways The renovation is more updated decor than an upgrade of the facilities. Felt like an old hotel with fresh paint.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback, it is through this type of feedback that we we can make improvements. We apologize if your stay was less than expected. We are pleased you found the hotel to be clean with a great location and a friendly staff. While the renovations are complete of guest rooms and public spaces, we are still working on the exterior and elevators. We welcome a second chance to impress you.

"Great room and location"

4
25/08/2018

We stayed here for 3 nights and would definitely stay here again. The room we had was very large and in addition to the king size bed in the bedroom area there was a lounge area with couch, easy chairs and TV. There was also a fridge we could use.The room was quiet, despite being in a busy area of town. They hotel offered ear plugs if needed. We were easily able to walk into the shopping area and to Navy Pier.The staff on reception were helpful and courteous and you never had to wait long to talk to someone.There was a pool which we did not use but it looked good. Another good thing was that the hotel was easy to find. We flew into O'Hare and got the train ito town. We had printed out instructions before we left home.The only slightly negative thing was the lift. At one point there were 6 of us in the lift and it was very cosy.This would not stop us staying here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel and sharing your experience. We're glad you enjoyed the deluxe room and our central downtown location. It does make exploring Chicago easy! We look forward to having you stay with us again.

"Fantastic!"

5
24/08/2018

Stayed three days to see the Cubs. This place was great. Got a great rate, and parking was $25 a night, in their own garage with in and out privileges. This is a bargain in the area. The room was a little small, but very nice. Mattresses were great as were the pillows. HD television with a lot of channels. Good water pressure in shower. The El stop to Wrigley was only a five minute walk. Right across the street is a new McDonalds that has to be the largest in the country. Also a Portillo's restaurant and Al's Beef for Italian Beef sandwiches! Two thumbs up for this place. And I didn't even mention the free ice cream sandwiches!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of our hotel. We're happy to hear your stay was great and you found the hotel to be a value. It is our goal to be the best lodging value in downtown Chicago! We look forward to seeing you again on a future trip into Chicago.

"Chicago Fan"

5
24/08/2018

BW River North is a wonderful hotel! It is very clean, updated, and the staff is super friendly and helpful! We always stay here when in Chicago! $25 parking per night - what a great deal! We highly recommend this hotel!

"Nice Hotel and Employees"

5
23/08/2018

Stayed here for 4 nights and hotel was clean, front desk staff was friendly and was a good location. McDonald's is practically across the street, so if you are coming with kids this is a good spot. Hard Rock Cafe 2 blocks away as well as Portillo's (Chicago style hot dogs). Also, over by McDonald's is stop #14 for the double decker Big Bus. Lou Malnati's, Gino's East and Giordano's pizza are all within walking distance if you are looking to try Chicago style pizza along with many other restaurants. Best Western has an enclosed roof top swimming pool (deep end is 8 ft) and immediately adjacent is an outdoor deck with beautiful views at night. Also, if you have kids or even if you do not, front desk has ice-cream sandwiches and push-up ice-cream available. Happy we selected Best Western River North for our stay. Thank you!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. It sounds like you had a wonderful time in Chicago and we are pleased you choose our hotel as where to stay. We hope to see you again soon.

"Best location and amenities"

4
23/08/2018

Location in the heart of Chicago, walking distance from every attraction and Michigan Ave. Excellent staff and amenities, such as wi-fi. Missed bottle of water in the room, though. Bed and pillows were excellent too, as the shower

"Renovated rooms"

4
21/08/2018

The building seems old on the outside, elevator and in the hallways. Our corner suite and the second suite were renovated and seemed very nice. Our AC wasn't working on a very hot day and we TRIED to deal with it but eventually called down about. After about an hour, the AC was replaced with a working one. We were in the room in the morning when the cleaning crew came by. I let them know when I thought we would be out for awhile. The maid service didn't come back until late in the evening when we had plans to have a small party with activities in the room so our room was never cleaned up. They gave us extra toilet paper and towels when we asked though. They did their best for a packed house situation.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We are pleased you enjoyed the recent renovations of the guest rooms and public spaces. We are currently finishing the exterior updates and will be completing the elevator upgrades this fall. We hope we will see you again on a future trip into Chicago.

"Not great"

3
21/08/2018

Room was loud (mostly sirens) - windows were up high so we couldn't see out of them - window air conditioner was in rough shape, no vent in the bathroom, so it got very hot. Location was convenient and staff was very nice.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North and sharing your feedback. It is through feedback such as yours that we are able to make improvements. We apologize if your stay was less then expected, this is not the typical feedback we receive. Our central downtown location is in the heart of Chicago and we're glad you found the location to be convenient and the staff to be nice. We hope you will give us a second chance to impress you.

"Great location!"

5
16/08/2018

We walked to Navy Pier, Millenium Park and several restaurants. You are right in the heart of the restaurant district!Very safe area, staff was very helpful, parking very reasonable. Loved the rooftop seating area!! Will stay here again next time we come to Chicago!

"A True Gem!"

5
14/08/2018

I can't say enough about our stay in this great hotel! They were helpful with my reservation, when we arrived it was before checkin, but there was no problem using the parking early so we could start on our adventure. The Concierge was outstanding and extremely helpful. The room was very clean and beautiful. Beds and pillows were very comfortable. It was in a good location for all of the things we had planned. There is no doubt that we will stay here again!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience at Best Western River North. We're pleased you enjoyed the central downtown location, clean room and found the staff to be helpful. We look forward to having you stay with us again!

"Bad location"

3
14/08/2018

We stayed here one night and we were very disappointed. On the corner of a busy intersection downtown, super noisy, got no sleep whatsoever. Had to pay 25 to park, there was no free breakfast, our room stank of weed, the little air conditioner barely made our room comfortable. It barely cooled at all. The staff seemed inconvenienced to help while checking in, getting our bags upstairs or finding our room. Room service was rude. The only positives on this stay was the friendly front desk, the rooftop pool/lounge area, and I guess the cost compared to other hotels in Chicago. However. You get what you pay for.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback as it gives us an opportunity to make improvements where needed. We apologize if your stay was less than expected. Feedback such as yours is not typical of our hotel as our guests tend to love the central downtown location which makes it easy to visit Chicago attractions. Our $25 daily parking is the least expensive of all the downtown Chicago hotels. Most other hotels charge between $35-$65 per day. We welcome a second chance to impress you.

"Good, convenient hotel with affordable parking"

4
13/08/2018

Where to park was one of my major concerns for Chicago, given that I was helping my son move across country and Chicago was just one of our stops. The BW River North had parking for only $25, and we were lucky enough to get one of the indoor garage spots, as we checked in at 12:30 (it was also great that our room was ready at that early hour!). The hotel was a short walk from the Chicago Art Institute, the Milennium Park along the river, and other major tourist sites. Also very close to great jazz. Room was A-OK, and there's a rooftop pool and deck, with great views.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments, we're pleased you enjoyed the stay and affordable onsite parking, its one of the amenities that makes our hotel unique in downtown Chicago. We look forward to seeing you again on a future trip.

"Good value"

4
12/08/2018

Sure, there's a labyrinth between the buildings and you can get lost, but the roof top pool and view are great. The rooms are small, but the price is right. Beds are firm and towels are soft. Do ask not to stay near the entrance because that's where yours begin in the morning and it can be loud when the guides start talking.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you found value in our hotel and also enjoyed the roof top pool and sundeck. We hope to see you again soon.

"Well-located, cramped room"

3
10/08/2018

The staff at this BW hotel were very friendly and accommodating;however, the AC and shower were not in good working order when we spent our first night there. Staff responded promptly to our requests to fix the problem after our first night. The location was a short walk to all major public transportation and we had covered parking. Bathroom is extremely small AC units are noisy.

"Great Place to Stay"

5
08/08/2018

This hotel was a perfect place to stay for a weekend getaway. The location is fantastic and you can walk most of the downtown city relatively easy. The restaurant and bar has amazing food. The staff was extremely helpful in all aspects and were able to provide some great spots in the area to check out.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you enjoyed the service and location and we look forward to having you stay with us again soon.

"July 2018 vacation"

4
06/08/2018

Good value hotel in good location. Room comfortable, clean and a good size for 4. The pool was a bonus for the kids. Good facilities, wifi, PC & printer in lobby and food available until midnight. Transport in the area was good and we didn't have to travel far to access the Blue Line to O'Hare.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We strive to be a great value in downtown Chicago and we are please you did find us to be a good value and enjoyed our central downtown location. We hope to see you again on a future trip to Chicago.

"Very nice, but kind of loud."

4
05/08/2018

The rooms are clean and the staff is above and beyond friendly. Our shower was draining super slow. We reported it to the front desk on our way out for dinner at Rainforest Cafe (right across the street) and upon our return the drain was fixed and worked great the rest of our stay. This was just one encounter with the staff among many as we came and went. They were always so friendly. The pool is huge for a city hotel pool. The "roof" deck was super nice with a good view. The location is convenient to downtown. My only complaint is the noise. We were there during Lalapalooza (we were not there for the festival, we were there on a family outing with our 4 year old daughter). We were woken both nights between 3 am and 4 am by loud presumably drunk groups coming back to their rooms. The street noise was also pretty loud, almost as if the cars and motorcycles were in our room with us (we were on the 3rd floor). However, so long as the A/C was running it blocked out all OUTSIDE noise, so we kept it blowing cold and constant! All in all it was a great stay, just going to check city events scheduled before booking next time!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your kind feedback. We're so pleased you found the team beyond friendly, they take great pride in the service they offer our guests. We are also happy to read you enjoyed the pool and sundeck, we agree it is a large pool for a city hotel! We do apologize for the noise from other guests. We do have security to assist if needed.

"Location, Location"

4
05/08/2018

Perfect spot to stay if you want to shop Michigan Avenue, enjoy bars and restaurants in River North, and visit Navy Pier. Recently remodeled. Pizzaria Oro and their bar is great for a late night snack and a drink.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and calling us the perfect spot to stay for Michigan Avenue shopping! We're glad you enjoyed the recent renovations and our onsite restaurant and lounge. We hope to see you again on your next trip into Chicago.

"Great experience"

5
03/08/2018

The hotel staff was very helpful and friendly. The front desk employees always had a smile on their face and you never had to wait long to speak with someone. The location was perfect and within walking distance for everything we needed. We loved the roof top lounge area!

"Loved it!!"

5
03/08/2018

We only stayed one night here, but I wish we could've stayed longer. It's not a fancy hotel, but our room (419) was huge, had a nice view (it's an older hotel, so windows are small, but there's a nice thick inside ledge that you could sit on and enjoy the view), and was clean. The elevator is extremely slow so if it wasn't already there waiting, we took the stairs. The rooftop patio was wonderful - went up there in the evening and in the morning to relax and read. There are lots of restaurants and coffee shops within walking distance. Parking is $25/day - compared to other hotels was cheap. Employees were super friendly. Would definitely stay here again - for the price you can't beat it!

"BW River North Hotel Chicago"

5
01/08/2018

EXCELLENT customer service! Wallace the concierge and his staff are so helpful, knowledgeable and friendly. Hotel is in a great location as well. Walking distance to many sights, restaurants, and the blue line/green line. The rooftop sitting area was an excellent place to sit with a glass of wine at the end of the day. Pizza Ora was a very nice eating establishment right on the premises.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive comments, we're so pleased you enjoyed the service and location of the hotel. Our rooftop pool and sundeck are popular with our guests! We hope to see you again soon.

"Quite a nice place with excellent service!"

4
31/07/2018

We enjoyed our stay at this Best Western. Walking distance to lots of great places, including Navy Pier, Millenium Park, Art Institute, Riverwalk, the Willis Tower. We never needed Uber or a cab till we left! The rooms are a bit small, but who stays in the room in Chicago? Great rooftop indoor pool and outdoor sundeck. While there is just a tiny lobby, we never sat there. Restaurant had a decent breakfast (we ate there 2 of the 3 days) - great continental plate with generous portion of fruit. We did get room service one evening - meh...but it was convenient. Staff were happy to help you get a cab, find you a place to eat, provide directions. Hallways were typical for a mid-level city hotel. Internet was speedy. Definitely would stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased you enjoyed your stay and were able to enjoy the rooftop pool and sundeck, they are one of our most popular amenities. We look forward to having you stay with us again on a future trip into Chicago.

"Low light of our trip"

1
31/07/2018

We've stayed here several times b4 it was always good, but this time we got room 432 with ice machine out side our door and kept waking us up all night. Next day we asked for a room change, they picked out a room for us and told us it would be waiting later that night. we left for our concert, when we came back late that night they did change our room and the room we were promised was gone. Ultimately the corrected it but room we got wouldn't look correctly and this all took too much effort. We will stay at another hotel next time.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments, it is through feedback such as yours that we are able to make improvements. We apologize this stay was less than expected and not similar to the other stays you have has with us. As you mentioned, you have stayed with us several times before without incident and we welcome an opportunity to earn back your business.

"great value, friendly staff, decent restaurant"

5
24/07/2018

i have stayed at this best western many times. the front desk staff is always happy and pleasant to me. i have seen them be polite and as accommodating as possible to other guests who were rude. The rooms are good. not super fancy and somewhat dated but i have never had a problem. the TVs are flat panels but the remotes seem ancient. bathroom is nice. large counter top to put my toiletry bag and spread out. towels and sheets are good. had breakfast and dinner at the restaurant. breakfast is fast and good value. fully cooked breakfast of eggs, toast, bacon, coffee at a great price. if i book through my corporate travel website i get vouchers for free breakfast; a nice perk. restaurant makes good chicago deep dish pizza. have had the pizza many times. one night i had a steak; it was okay but not as good as had at a steakhouse the night before. i will stay here many more times.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for continuing to stay with Best Western River North Hotel, we appreciate your patronage. We're pleased the service the team offers impressed you. They take great pride in the service they offer our guests. We look forward to having you back with us again soon. Our negotiated corporate volume accounts do have additional incentives so we do recommend using your corporate travel site!

"Great location, good prices and wonderful staff"

4
24/07/2018

Welcoming staff, from the parking attendant to the front desk to housekeeping. Excellent location for theater, shopping or sightseeing. Walking distance to the CTA trains and buses if you want to adventure farther to Wrigley Field or the Loop. Grocery and restaurants nearby. Their lounge is convenient for drinks or pizza, and the staff is attentive. Clean, recently updated rooms. They are small, but met our needs. The layout is a bit odd. Once you figure out the fourth floor is the cross over, it's okay. Reasonably priced parking is a real plus.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and recognizing the service our team offers, they always appreciate the guest comments. We're pleased you enjoyed the stay and found the hotel to be a good value. Our central location downtown Chicago does making sightseeing or shopping very convenient! We hope to see you again soon.

"Great location, wonderful staff"

4
23/07/2018

Our family of 4 stayed here for a quick getaway. There are pros and cons to this hotel. Pros: GREAT staff! Everyone was friendly and quick to answer questions. My daughter forgot her toothbrush and they brought one up quickly. GREAT location! It was just a few blocks to Michigan Ave and there were lots of wonderful restaurants nearby. There is a great grocery store just a couple blocks away. We just bought breakfast there most days. GREAT rooftop deck and pool area. After a long day of sightseeing, we relaxed on the comfortable chaise chairs on the rooftop deck (beautiful views of the city!) and the girls swam. It was lovely! CLEAN rooms. The rooms are smaller, but clean and nice looking. PARKING was a great deal, with in-and-out privileges. Cons: Not a fan of double beds! My husband and I like a lot more room. The mattress was firmer than we like, and the pillows were a little too thick. The layout of the hotel is a little odd in that to get to the pool, you need to get to the fourth floor then go across to the other building, then you can take the elevator to the pool. After a couple times, we got used to it. I didn't love the shampoo dispenser on the wall. Not real quality shampoo or conditioner. Bring your own for sure. Would stay here again, but only if they had queen beds. The doubles were a deal breaker for me. But if you don't mind that, I highly recommend this place.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of Best Western River North. We are so pleased you found the staff to be so helpful, they take great pride in the service they offer our guests. Our central downtown location does put our guests within easy walking distance of all Chicago has to offer and we are happy you also enjoyed the rooftop pool and sundeck. We hope to see you again on a future trip. We do have some suites that could accommodate a family allowing you to share a king instead of a double!

"Wonderful stay"

5
23/07/2018

I was a little nervous after reading some of the reviews as it was just my daughter and I, but we could not have had a more wonderful stay. The room was clean, big, and quiet, parking was a breeze, the Internet worked perfect and was fast, and the staff was exceptional, especially Wallace. He gave us recommendations every day when we left on where to go and what to do and he made us laugh. The location of this hotel could not be more perfect. We walked to Michigan Avenue for food and shopping, walked back from the CIBC Theatre where we saw Hamilton, and caught the red line subway a few blocks away that took us directly to Wrigley Field for the Cubs game. We would definitely stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. We're so happy you enjoyed your time in Chicago and you had a wonderful stay at the hotel. We look forward to seeing you again on a future trip.

"Budget Hotel in Desirable Location"

3
23/07/2018

Staying in Downtown Chicago in the summer is very expensive so we were looking for a place that fit our needs at a lower price than we usually spend. Pros: Great River North location near many restaurants and 10 min walk to Mag Mile, $25 a night parking with in/out access and very accessible at any time-You likely won't find in/out parking at a hotel for less downtown, Staff was very friendly, free coffee, free internet (slow), nightly rate was low for downtown in the summer. Cons: AC unit sounded like a plane taking off when it starts up (about every 10 minutes during the night) Rooms are very small for 4 people w/2 double beds, the mattress was too firm, hallways smell worse than most hotels, the hotel is two different buildings connected by the 4th floor so many rooms do not lead directly to lobby/pool, the pool is not heated. Overall it fit our needs and was a decent value but if you are expecting 4+ star accommodations then there are plenty of other options in the area at a much higher price.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience, we strive to provide our guests a great value and even better service. We're pleased you found the staff to be very friendly. We hope you also had time to enjoy the indoor pool and roof top desk, as they are poplular with our guests. We hope to see you again on future trip into Chicago.

"Great Location and even better staff"

4
19/07/2018

The location is great. Close to the hop on and hop off bus ?? The check in staff were great. The breakfast was good. Easy check in and check out All and all it is a great place to stay Avoid going into Chicago during rush hour - ugly!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We're pleased you enjoyed the stay and the that the check in staff was great. We hope you had time to enjoy the rooftop pool and sundeck area as well. We hope to see you again on future trip to Chicago.

"River North Hotel - Chicago, Illinois"

5
18/07/2018

Fantastic staff! Very pleasant and all staff have positive attitudes. No breakfast included, but there is coffee, tea, and ice cream! Location is very central and easy to walk to any amenities. There is currently construction across the street of the Rock and Roll McDonalds.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your kind comments. Our team takes great pride in the service they offer our guests and we are pleased that you found them all to have positive attitudes! Our central downtown location does make it easy to explore the city! We hope to see you again soon.

"Great Location!"

5
18/07/2018

We enjoyed our night at the Best Western River North Hotel. It was great to have parking on-site and the fee was much lower than other properties. The room was small - but it was clean and comfortable. There is no breakfast included unless you purchase the specific package - but coffee is included. There is a roof-top area that is fabulous. We enjoyed our coffee up there - just wish we had checked it out the night before. The few is great! Hotel is within walking distance to many locations. Would definitely recommend this property and would stay there again!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased you enjoyed your stay. Our rooftop are is quite popular with our guests! As you mentioned the view is spectacular! We look forward to having you stay with us again on a future trip to Chicago.

"Concert weekend"

5
17/07/2018

This place is clean and organized. The staff were very friendly and helpful, if you needed anything it was given immediate attention. The staff even gave us exact directions to our destination from their lobby. Overall, this is a great place to stay. Attached and always attended garage parking, secure entry, and always a staff member on duty .

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We're pleased you enjoyed your stay and the service from our team. We look forward to seeing you again soon.

"Wrigley Field Concert Stay"

5
16/07/2018

The Best Western on Ohio was perfect for our stay. We were in for a concert at Wrigley Field . It's in a great location, just a few blocks from the Red line (CTA) -- the $25 parking fee was great. The rooms are small, but clean

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us and sharing your experience. We are happy you found the hotel to be the perfect fit for your stay and we hope to see you again on a future trip into Chicago.

"Great Location"

5
13/07/2018

Hotel was in a great location, bed was comfortable and parking was very reasonable! Will stay again! I received breakfast as part of my stay and it was okay for being a free breakfast as I don't eat much!

"Cubs Trip"

5
13/07/2018

This hotel was at an excellent location with easy parking. It was close to many places to eat for all budgets. The staff was very friendly and the free ice cream for kids was a great touch. We were close enough to walk to the Mile and the Navy Pier.

"Best Western river north Chicago"

1
11/07/2018

It was a horrible experience there was urine on our mattress that my child had to sleep in the staff was very rude they only gave me 15 dollars off a 600 dollar stay there was mold in the bathroom very loud and very dirty they did not vacuum it it was a bad family vacation my daughter got very sick would not advise anyone to stay there still fighting to get money back and manager not calling back and general manager very rude to sent me bad email back to not recommend at all never again there were bugs in it to

"This is a good hotel in downtown Chicago"

5
11/07/2018

Not much to look at outside but the rooms are clean, quiet and comfortable. The staff was exceptional. Everybody was helpful. Smiles all around including the extra effort by the bellman to take care of our bags and hail a cab. Price was extremely reasonable for a downtown Chicago hotel. 6 blocks from the Miracle Mile, 12 blocks from the Navy Pier...this is a great hotel to stay at.

"Great location"

4
09/07/2018

Great place to stay, friendly helpful staff. lots of good places to eat and bars within walking distance. Parking only $25.00 a night a rare find in Chicago. Pizza Ora is fantastic! Great pizza and other food. Owners are great, we try to stay here every time we come to Chicago.

"Fairly decent deal for a convenient location in renovated digs"

4
03/07/2018

So staying in Chicago near Michigan Ave. isn't cheap, but the Best Western here saves you enough to make it worthwhile. I believe parking used to be included years past, but now it is $25/night. Still a good deal, considering the robbery that other hotels there charge for it. Desk employees and parking attendants were all extremely nice and helpful. I was Quite happy with the room. They must have been recently renovated, so all fixtures and the room itself were new and clean.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us again on your recent trip into Chicago. You are correct, we did just complete a renovation of the hotel guest rooms and public spaces. We're pleased you found the value in our $25 daily parking and enjoyed the service from our team. We look forward to seeing you again soon.

"Great Stay!!!"

5
01/07/2018

I stayed at the Best Western River North Hotel while attending the ISTE 2018 conference in Chicago. This hotel was not one of the hotels that the convention committee had purchased a block of rooms but was reasonably priced and only a few minutes from another hotel that I could easily get the shuttle bus back and forth from the conference. I had a one-bedroom suite which was clean and comfortable. The staff was friendly and helpful. If I remember correctly, if not every time, almost every time I left the hotel or returned, somewhat at the front desk greeted me. It may not sound like much, but those small pleasant greetings go a long way with me. I especially want to acknowledge Joseph. On the day that I left, he got my bags that were being held which is not a big deal. However, I waited in the lobby for about an hour for my shuttle to the airport and noticed how personable, accommodating, and helpful he was to all the guests that walked through the doors. He surely made everyone feel welcomed. The hotel is within walking distance of many of the major attractions, restaurants, and nightlife. It's also close to public transportation and there is a public bike rental station only a few blocks away. Overall, it was a great stay at the Best Western River North Hotel.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us and sharing your experience. We're pleased you enjoyed your stay and found the team to be be friendly and helpful. Our central downtown location does put our guests within walking distance of attractions, dining and shopping as you mentioned! We hope to see you again on a future trip to Chicago.

"Nice Hotel "

5
27/06/2018

This hotel is in the restaurant district in downtown Chicago. We liked staying here. We were about 13 blocks west of Navy Pier (a nice walk). The hotel reminds me of several I stayed in Europe. The elevator was small and the hallways were plain. Our room was amazing! We had a 2 queen bed suite. It was big with nice beds. We were on the 2nd floor and it was fairly quiet at night. The front desk staff gave good restaurant recommendations. We will stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We're so pleased you enjoyed the service from our team and the central downtown location of our hotel. We hope to see you again on a future trip into Chicago.

"Happy in the Windy City"

4
23/06/2018

I am happy to be able to share with you that this place is a gem. The Hotel Lobby and public areas were very clean and services offered were exceptional. Additionally the on-sites parking was very convienent as well. The Room we stayed in was very comfortable; the air conditioning system is to load and could use a refit with newer and much quiter models but overall the room was very clean, comfortable and very satisfying. The Bar/Lounge locates within the restaurant is also very nice. The staff was very courteous and the cost for drinks was good as well. The Cafe/Restaurant experiance was not one that we enjoyed (at all). The staff was not at all courteous nor very professional. The food quality, portion sizes and plate presentation was horrific at best. The cost you pay for food is not justified; as one should be given a much better wow factor when the hotel promotes their Cafe/Restaurant as they do. Overall, I would recemmmend to anyone going to Chicago to stay here and we will stay here again upon our next visit.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you enjoyed the hotel, service and our affordable parking. We appreciate you recommending the hotel and look forward to seeing you again on a future trip.

"Family oriented and staff friendly"

4
22/06/2018

Want to thank all the staff. It was our first visit to Chicago and they made sure we knew the things to do and places to eat. We bought the City Pass and Trolly Pass which allowed us to hit all the sites we had time for. We also had a chace to catch a White Sox game. Staff gave us directions and all the information we needed to feel comfortable traveling in a large city. The pool was great and sitting on the roof deck was very relaxing. Our room was very clean and well maintained. I would recommend this hotel to people on a budget and don't want to drive too far into the city. Thanks again to All the staff.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. Our team take pride in the service they offer and we are pleased that they made you feel comfortable on your first trip to Chicago, it sounds like you had a great time exploring the city. We hope to see you again on your next visit into Chicago.

"Average hotel with great location"

3
21/06/2018

The air conditioners in this hotel go off and on loudly! Our room was clean but dark and gloomy. Front staff were helpful, location is great. If you can afford better I would suggest you book another hotel. There is construction across the street so ask for a room in the back.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback, it is through this type of feedback that we can make improvements. We are pleased that you found the room clean and the location good. Our guests typically comment that they enjoy the recently renovated rooms and public spaces, but we do apologize if any part of your stay was less than expected. We hope you had time to enjoy the indoor pool and the sundeck while you were at the hotel. We hope you will give Best Western River North a second chance to impress you.

"Great Place to Stay"

5
20/06/2018

We stayed here once before in 2017, and it had been such a great deal, that we decided to stay again for my daughter's birthday. We rented two rooms across from each other right off of the main hallway (which I assume helps with the noise level, as it was quiet all night); both were clean and spacious. The girls loved swimming in the pool, and ordering delicious late-night pizza from their restaurant (that delivers to your room). The staff was very helpful and accommodating. It was so nice to have parking (and security) right on the premises. The hotel is also in a great location, with everything in walking distance (restaurants, bars, the magnificent mile, etc.). This is now our go-to place to stay when we're in the city.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience, we appreciate you staying with us again. We are pleased you were able to enjoy all the amenities the hotel offers; parking, pool, room service. We look forward to seeing you again on your next visit to Chicago.

"great deal! "

5
16/06/2018

after staying at the inn at Chicago for a few nights we switched to this hotel. personally I liked it way better! the rooms were larger as well as the bathroom! they also had a pool and work out area. The resteraunt was decent and the staff all-around were fabulous! they helped us with everything to booking tours and storing our bags

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We're pleased to hear you enjoyed Best Western River North over the other hotel. Our team takes great pride in the service they offer and we are pleased you found them helpful. Please come back again and visit on your next trip into Chicago.

"great value for stay but not parking"

4
13/06/2018

Check in was only at 3 but they had some rooms available sooner. We were upgrade to a large room. breakfast was not included and is better eaten outside. location is good and you can walk to most places. Loud due to many police sirens at night and a 25 $ charge for motorcycle parking. Friendly and helpfull staff just charged my creditcard twice.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased to hear you enjoyed the large room and the central downtown location of our hotel. Our $25 daily parking is the least expensive of the downtown Chicago hotels. Most other hotels charge between $35-$70 per night for parking. The second item you see on your credit card statement is an authorization, not a charge. These authorizations are released based on the schedule of your banking institution. We hope to see you again on a future trip into Chicago.

"Room and hallway smells bad!"

4
10/06/2018

As soon as we stepped off the elevator onto the 5th floor, the odor of urine was present. Heavy scent of deodorizers, possibly used to mask the smell. Although our room was nicely renovated and the bed was very comfortable, the odor of urine and feces was the first thing we noticed. Since the location of this hotel is excellent, we tolerated the odor. Perhaps the odor is due to being a very old building? Walking distance to the Magnificent Mile, Millennium Park, the river, the lake, and many wonderful restaurants. The staff were very courteous and helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. Feedback such as yours allows us to make improvements. Comments such as yours are not typical of our hotel. Please be assured we will investigate and make any needed corrections. We are pleased you enjoyed the central downtown location of the hotel. We are confident, given another chance, River North Hotel will impress you.

"Wonderful stay.."

5
09/06/2018

My room was excellent, it was roomy, very clean and nicely furnished. It was so nice that I can't wait to go back. The staff was helpful and polite and the location was close to most of the sites downtown. The concierge was very helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We can't wait to have you back! We are happy you found the team helpful and polite and the room clean and nicely furnished. We hope you had time to enjoy the pool and sundeck while you were in town. We lood forward to seeing you soon.

"Good location Great value"

1
08/06/2018

Location makes Michigan Ave. within a few blocks walk. Proximity to many attractions on foot. Rooms have been recently remodeled. Good value. Parking is more reasonable than many hotels and easy in and out is helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased you found the hotels to be a good value and enjoyed the recent renovations. Our parking is the best deal of the downtown Chicago hotels, as you noted. We hope to see you again on your next trip to Chicago.

"Not the best best western but good for location"

4
08/06/2018

The renovated BW Riveer North was fine for where it was located but the wifi was very spotty. No breakfast included as in most BW. The prices were up there for a BW but Chicago is Chicago!!! Staff was helpful.. Cabs were cheap!! Weather was brutal(no fault 0f BW) A/c needed adjusting every day (too hot at night) Scuzzy parking lot view.. Next door to Blues Bar (super) easy access to eateries. Own restaurant was good..Bed and linen good. Single hide-a-bed was good.. Towels good..Bathroom tiny, one at a time sort of a place.In all good for location. A little pricy but still ok.. Nice pool area (enclosed) and nice sun deck.. Not used too cold, rainly and windy..

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased you enjoyed the location and found the staff helpful. We apologize the wifi was less than expected and will investigate that issue. While we do not offer a complimentary breakfast, we do have a full service restaurant that is open for breakfast, lunch and dinner. Room service is also available. We hope you can come back when the weather is better to enjoy the pool and sundeck.

"Not Plus Size friendly"

2
02/06/2018

Two people, two Queen beds: Individual weight did not exceed 240 lbs (1 guest) - However, rooms were small/tight, bathroom was extremely tight. Smell and outer appearance needs improvement. Parking attendants were very helpful. Room service - food cold on arrival, missing food items (it was sent up quickly after calling). Not my greatest stay with BW

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback, it is through feedback such as yours that we are able to make improvements. We apologize that your stay was less than expected. Feedback such as yours is not common for Best Western River North. Please be assured that we take any corrective measures needed. We are pleased you found the team to be very helpful. We are confident, given another chance, Best Western River North will impress you.

"Nice Hotel--Reasonable Prices"

5
30/05/2018

This is a nicely renovated hotel in an older building. We stayed in the king suite with separate sitting area. The room was very big and had a nice layout--sofa, desk, chair, TV, and coffee table in one room and bedroom with bed, chair, and ottoman in the other. The room was clean, had plenty of towels, and everything was in working order. My only suggestion would be to add a small microwave to the king suites. This room already has a small fridge which came in very handy for leftovers and cold drinks. When we needed an extra pillow they were quick to bring several up to us. There is a lot of city noise since the windows seem to be pretty thin and there are so many of them. Also the windows are about half windows I am short and couldn't see anything but the sky. The hotel does offer earplugs. We enjoyed our stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience at Best Western River North. We're pleased you enjoyed the stay and the suite. We look forward to having you stay with us again on your next trip into Chicago.

"Great Hotel BUT"

4
30/05/2018

The hotel was great .clean comfortable beds, The pool and sunning area were great and all the staff was really friendly and helpful especially Michael in parking in the evening However two major things that I did not like number one there's not enough parking spots for the number of guests .we had a great spot when we first arrived but after we took our car out the next morning we could not find a place to park when we came back even though you're paying $25 a night for parking Secondly , half of the rooms in the hotel do not have windows you can look out .I cannot stand this .and was not aware of it when I booked a room I've never seen this in a hotel in my life where the windows are covered halfway up and you can only look out the very top half .you can see the sky and maybe the tops of some of the upper buildings This alone would make me question whether I would stay there again because unless I could get a room guaranteed with windows I would not

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing you feedback regarding your stay. We're pleased you enjoyed the room and service from the team. We apologize if there were other aspects of the stay that were less than expected. In times of high demand, we sometime are required to double park cars. Due to the unique architecture of the building, the windows in our suites do start higher than an average window. We are always happy to accommodate a request for a different room. We hope you will stay with us again on your next trip to Chicago.

"Don't go here and clog up a place I like."

5
29/05/2018

Parking is less expensive than other places.There is a POOL. People are nice. Beds are comfy. Don't go here. It's mine. Bathrooms are black and white subway tile. You'll hate that, so stay away. Oh, and there are not enough elevators, so stay at a luxury hotel with no pool. Please.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you Heather for sharing your feedback, we love your sense of humor! Our parking is the most reasonable of all the downtown Chicago hotels and the pool and sundeck are an added bonus! We look forward to seeing you again soon.

"Great Staff"

5
28/05/2018

Excellent hotel, great location, and the entire staff was fantastic. The pool and patio area was a great bones to this hotel. For an older building the remodel was very nicely done. Only negative is no refrigerator or microwave on our room.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We're pleased that you liked our recent renovations and the service our team offers to our guests. Our indoor pool and sundeck are a popular amenity with our guests and we we are also glad you had time to enjoy them during your stay. We hope to see you again on your next trip into Chicago.

"Great location and very good value in Chicago downtown"

5
25/05/2018

This is the second time that we stayed at BW River North Hotel. Location is great as it is close to many downtown attractions. Room is very clean and comfortable. Staff is friendly and helpful. They allowed us to check in early without extra charge. Restaurant in hotel is inexpensive and quality of food is good. Excellent pizzas. Very good breakfast for a reasonable price.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your loyalty to our hotel, your business is appreciated. Our central location does allow our guests to visit Chicago's attractions with ease. We're please you also enjoyed the restaurant. Our goal is to be Chicago's best value in downtown Chicago and we are pleased to read you found us to be a good value.

"Great Location & Even Better Staff"

5
23/05/2018

The hotel itself is in a great location with clean rooms that were ready before check-in time but what made this trip particularly special was the staff. We had a housing situation fall through and Andre on the front desk staff went above and beyond to make sure we had a place to stay. The bellman was also incredibly friendly and recommended a couple different food options WITH directions; all of which were phenomenal. Noteworthy professionalism on behalf of all of the staff with a special shout out to Andre

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. Its our goal to provide legendary customer service to our guest and we are so pleased to read that the service they provides made such an impact on your stay. We will ensure DeAndre is aware of the kind comments and we hope to see you again on your next trip into Chicago.

"downtown vacation"

5
23/05/2018

Our first stay in downtown Chicago, and a great one it was. the staff at the hotel was great in giving us information from where to go to where to eat. Very friendly and accommodating. Hotel was very clean, room was also very clean and spacious. We will be back.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us on your first visit to Chicago! We're pleased you enjoyed the hotel and the service from our team. We hope you had time to enjoy the indoor pool and sundeck while you were in town, the views are amazing! We look forward to seeing you again on your next visit.

"Great staff and value"

5
22/05/2018

The staff are awesome here. They were so friendly and helpful. We stayed two nights and had no problems. The room was very clean and spacious. The bathroom design provided two sinks which was great. Will definitely stay again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. Our team take pride in the service they offer and we are so pleased you found them awesome! We look forward to having you stay with us again soon.

"Great Service & Location "

4
22/05/2018

We showed up a few hours before check-in and we're delighted that our room is ready and they checked us in quickly. The Wi-Fi is nice. We parked downstairs in the parking garage. It rained. Water and concrete compound trickle through the ceiling and got all over the car. Other than that it was a perfect stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We're pleased you enjoyed the stay and we appreciate you letting us know of the situation with the ceiling, we will definitely look into this issue. We hope to see you again soon on a future trip.

"Nice place"

4
20/05/2018

Hotel was nice, clean and some areas were updated nicely. Staff was all helpful and pleasent. Mike, the valet, was very accommodating. The location was perfect walking distance from every where we wanted to be. I will be back!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We look forward to having you back with us again soon.

"Wonderful staff, great location, but not perfect."

5
18/05/2018

We stayed here to attend a show at the Lyric Opera (they have a package). Everyone who works at this hotel are wonderful and yes I mean everyone. The parking guys helped with parking my van and hailing cabs (thanks .Michael). Front desk staff (sorry I don't have names) answered questions, asked daily if we had what we needed and when we had a problem at 12 am they were quick to help and solve the matter. Plus they called to follow up and make sure everything was fine. The room was very comfortable and the beds slept very well. My only complaint was the air conditioning. In room unit that you couldn't set lower if you wanted it to be cooler in your room. I'm sure if I had asked it could have been changed, but most days/nights when we returned I was too tired to care! Ate breakfast and ordered room service. Again, wonderful staff and food. I recommend the French Toast and the Nachos. Yum ??. We will definitely stay here again and I will recommend it to others.

"Probably value hotel in downtown Chicago"

4
16/05/2018

This is nice hotel, very well located in downtown Chicago. The rooms are reasonably large and the functionality is basic but adequate. The location is superb, not too far most parts of downtown Chicago, whether the Magnificent Mile, Navy Pier or Millennium Park. Value for money hotel, which provides fee WIFI but you have to pay for Breakfast. Recommended.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your recommendation. We strive the be the best value of the hotels in downtown Chicago and we are pleased you found us to be a good value. Our central downtown location does put our guest within walking distance to most attractions, dining and shopping, as you mentioned. We hope to see you again on your next visit to Chicago.

"Always consistent"

5
12/05/2018

Always stay there and they never disappoint. Great location in the river north district, clean rooms, parking, pool and restaurant. Great views from balcony on the pool level. Don't skip the deep dish pizza downstairs.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued loyalty to Best Western River North, we appreciate your business. We're pleased you continue to enjoy the location, service and amenities of our hotel. We look forward to seeing you again soon.

"Wonderful Hotel"

5
11/05/2018

Great location,great parking, great people, very accommodating. Room very clean had everything you would need. Michigan Ave within walking distance and on the way there everything else anyone could want. Nice bar area.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We're happy that you enjoyed your stay. Our team takes great pride in the service they offer our guests. Our central downtown location does make enjoying Chicago easy, with so many options within walking distance. We hope to see you again on your visit to Chicago.

"Spring Break."

5
11/05/2018

Dated hotel but really clean and nice. Staff super friendly. Onsite parking for $25 a night - this is a deal in Chicago. Pool nice. Room was probably the cleanest I've ever seen. Good location to Michigan Avenue.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience! Our onsite parking at only $25 per day is the best deal of all the downtown Chicago hotels, as you mentioned. While our has been in Chicago for sometime, we recently completed a renovation of all the guest rooms and public spaces, including the pool, fitness room and outdoor sundeck. We are pleased you found your room to be the "cleanest I've ever seen", out team takes great pride in their work. We hope to see you again soon on your next trip into Chicago.

"ideal location"

5
08/05/2018

The River North was in a perfect location to access sights on Michigan Ave.Plenty of restaurants within walking distance. easy access to CTA rail and bus lines. Room was large and comfortable. Restaurant good for early breakfast. Staff very friendly and willing to answer questions and suggest attractions, restaurants etc. Wallace at concierge always smiling and helpful. Rooftop pool and deck a great place to unwind after a day of sightseeing. Would definitely stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. We're pleased you enjoyed the hotel, our service and the central downtown location. We hope to see you again soon on a future trip to Chicago.

"Great Price and location"

3
08/05/2018

City noise - yes, but no more than elsewhere. Great price on the room and parking! Everything was very clean and close to great restaurants and bars. My only complaint is that even though the A/C compressor is very loud, you cannot chose to run it with a continuous fan to help block out city noise, other guests or snoring partner!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We so pleased you found our prices to be great and enjoyed the central location of our hotel. We hope you also had time to enjoy the indoor pool and sundeck while you were here. We hope to see you again on your next trip to Chicago

"great"

5
07/05/2018

I really do not have no tips besides get 1 more elevator. The stay was great and the service was too! My friends that stayed with me loved it as well. the valet person even told me directions of where I needed to go, so I really appreciate that.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience at Best Western River North. We're pleased you stay and the service were great and that your friend also enjoyed the stay. We look forward to seeing you again on a future trip to Chicago.

"Best Western River North, Chicago"

5
06/05/2018

We have tried two other hotels in downtown Chicago and we returned to this one the second year in a row. The staff is very helpful and friendly. They immediately acknowledge your presence with a smile, even if they are on the phone. The garage parking is easy in and out and provides easy access to your vehicle in case you forgot something. There is a restaurant onsite which provides excellent food and again, great service from the staff.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us again, we appreciate your loyalty to Best Western River North. Our team take pride in the service they deliver to our guests and we are pleased to see you found them helpful and friendly. We hope you had time to enjoy the rooftop deck and indoor pool while you were in town. We hope to see you again soon.

"Excellent "

4
05/05/2018

We recently visited Chicago on our holiday to the US, from overseas. We had no knowledge of the city, and chose this hotel mostly on price. We couldn't have been happier with our choice, the location is right in the middle of the city, within easy walking distance to most highlights. The buildings itself is a little older and has slightly more character than your average hotel chain. The staff at check-in were very helpful and friendly, and most importantly for us, the parking was simple and easy to find (which it often isn't in city hotels). The cost for parking was $25 per night, which is very reasonable given what most hotels charge for parking in Chicago. It is in the same building, so no issues with traipsing luggage too far, etc. Our room was very spacious (a corner room), and although it was near the elevator we didn't hear any internal noise. The only negative (and it's no fault of the hotel), was the traffic and street noise, which could be drowned out a little by putting the air conditioner fan on. It would be the same in any big city, unfortunately. There are many restaurants nearby, and one in the same building if breakfast is required. Overall, this represents great value for money in an expensive city, and would definitely recommend it.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience while at the hotel. Our goal is to be Chicago's best lodging value and we are pleased to read your comments regarding the value. We hope to see you again soon on your next visit to Chicago.

"Great stay!!"

5
02/05/2018

This was my first time staying in a Best Western and I loved it! The staff was very friendly, especially Wallace! We got to check into our room early, which was nice! The check in process was quick and easy. The room was very nicely decorated and clean!! The hotel is in a great location, close to everything we planned to do on our trip. I would highly recommend and I will come back!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're please you enjoyed your first stay with us and that you will be back again!

"Great Value and Great Location!"

5
30/04/2018

We always stay at this hotel when we come to Chicago, whether with our teenagers or just us; it has great value in comparison to other hotels; 6 blocks from the Magnificent Mile; the staff is courteous and helpful; there are fast food and other restaurants close by; just a go to for us when we are in Chicago!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your loyalty to Best Western River North, we appreciate your business. Our goal is to be Chicago's best value for downtown hotels and from your comments it seems we are headed in the right direction! We look forward to see you again soon.

"Good Location, Friendly Staff, Clean Rooms"

4
30/04/2018

This is a great hotel if you do not plan on spending a lot of your time in your hotel room. My room was on the small side, and with my son's Pack n Play was a little tight. However, the room was clean, well-furbished, and modern. The staff was exceptionally friendly and helpful, which I sincerely appreciated. I would recommend staying here if you are looking for a good hotel that you can get a good night's rest in, but that you won't spend a lot of your day in.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We're pleased you found the room clean and that you enjoy the recent renovations we completed of the guest rooms. We will ensure our team knows of you kind comments as they take great pride in the service they offer our guests. We hope to see you again on a future trip into Chicago.

"River North"

5
29/04/2018

Great hotel and nice staff. the hotel was very clean and quiet. close to all shopping and the Navy pier. close to nice restaurants. We stay & this hotel for the price and value for Chicago. The only drawback was the addition of paid parking of 25.00.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We're pleased you enjoyed the stay and found our hotel to be a great value. While our daily parking is $25 per day, this is still the lowest of all the downtown Chicago hotels. We appreciate your business and hope to see you again soon.

"Amazing value exceeded expectations"

5
28/04/2018

I stayed at this Beat Weatern for business and selected it because it was one block from my business seminar venue. I didn't expect much given the low cost but the hotel far exceeded my expectations and was a great value. The new renovations were very nice. Everything was clean and in good working order. The staff was helpful and the free internet fast enough to allow me to work on my laptop. The location was convenient allowing me to walk to Michigan Avenue shops during a break and eat at some good restaurants. Parking was easy and only $25 a day. I highly recommend this hotel especially for the money.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are a great selection for either business or leisure travel. We are pleased you liked our recent renovations and the service our team offers our guests. Our central downtown location is popular with our guests as it makes walking to Chicago shopping, dining and attractions a breeze. Thank you for your recommendation and we hope to see you again soon on your next trip into Chicago.

"Had a great time!"

5
27/04/2018

Awesome location, great little spot. Excellent service! They let us check in hours early and were really friendly and helpful. You can't beat the location, either. It's smack dab in the middle of touristy stuff but also SO close to trains and buses so if you're looking to go somewhere more authentic than the Hard Rock Cafe, it's a breeze. Also Portillo's is right there. Get a hot dog.

"happy"

5
26/04/2018

Whenever I am in downtown Chicago for business I stay here because of the on site parking, clean rooms, and location. Downtown Chicago is a noisy city so plan on running the fan during the night to block out all the street noise.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your loyalty to Best Western River North , we appreciate your business. We look forward to seeing you again soon.

"Great location, ok hotel"

3
26/04/2018

Old, refurbed hotel in a great location. My friend and I were not informed that parking was not included in the price of our stay and I was very surprised when I saw the hefty charge on my card after. For future guests I would advise parking elsewhere or if possible, not bringing a car.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments, as they give us an opportunity to improve. Our $25 daily parking is the lowest of all the downtown Chicago hotels. We recently completed a full renovation of the hotel guest rooms and public areas, including the indoor pool. We're pleased you enjoyed the central downtown location of our hotel.

"Great Location for all the sights"

4
23/04/2018

The Best Western River North Hotel was located just where I wanted to be for walking to all the great sights and for food and drinks! The rooms were not super fancy but nice and quiet. The staff was exceptional, especially Wallace the bellman. He was always cheerful and made me smile. He provided great directions and recommendations. There was some construction across the street but didn't really bother us during our stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased that you found the team to be exceptional. Our central location is a hit with most of our guests as you mentioned, you will be in walking distance of most Chicago attractions. We hope to see you again on a future trip into Chicago.

"Great stay"

5
23/04/2018

Second a year in a row staying at this place, in tow for Volleyball, Windy City Qualifier. Walking distance to everything we needed. Slept great! the room was perfect for just the 2. parking fee was much less than anywhere else in the area.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. Our parking is the most reasonable of all the downtown Chicago hotels, as you noted. Our central location does put our guests within walking distance of most Chicago attractions. We're pleased you enjoyed the stay and hope to see you soon.

"Best Western River Hotel"

5
14/04/2018

Greeted by professional staff and very nice lobby, our room was tastefully decorated and the bed comfortable. The biggest plus to this hotel is its location, close to all that downtown Chicago has to offer, at a reasonable price. Walking distance to so many restaurants, the lakefront, theatres and other entertainment. Parking Garage is on premises, convenient, well-attended and safe; $25/night rate allows in and out. No breakfast, but free ice cream and fruit in the lobby

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased you enjoyed our great downtown location and the recent hotel renovations. Being Chicago's best value is a top priority, so we are happy to hear you found the prices reasonable. We hope you will stay with us again on your next trip to Chicago.

"Nice place...great location"

4
13/04/2018

The Best Western River North Hotel is well worth a look if you plan to be in Chicago for a couple of days and want a reasonably priced, clean, well-located hotel. The staff during our visit was first rate...friendly, helpful and full of good recommendations for local places to eat. Parking at $25 per day is super reasonable for Chicago. The only downside to the stay is the hotel's lack of complimentary breakfast. This is something we have gotten used to at other Best Western hotels and for that reason only I have giving the hotel a four instead of five rating.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. While we do not offer a free breakfast, our onsite restaurant is open for breakfast, lunch and dinner. Room service is also available. Our team takes great pride in the service they offer and we are pleased you enjoyed your encounters with them. We hope to see you again soon on your next trip to Chicago.

"Fifth time and still very fine."

5
12/04/2018

This was our fifth visit to BWRN. The rooftop deck with the great view has been refurbished and is lovely. The indoor pool is sparkling clean and comfortable. We always enjoy the King Deluxe rooms because of their extraordinary size, sleeper sofa, comfortable chairs, refrigerator, and a safe. The real reason we return, though, is the staff. We are thrilled to see Wallace, the concierge, who always has a sincere and friendly greeting. In addition, Sharliese, Jabig, Brandon, Michelle, DeAndre, Charlotte, William, Willie, Kaley, Rogelio, Jamil, Bill, and Herb took care of our every need and desire very well. Some people have complained about the traffic noise, but if one keeps the fan running in the room, it is not noticeable. Besides, if you contact the staff they will do everything to make you comfortable. The BWRN is close to many dining options, and the Loop, as well as having public transportation readily available. Get a Ventra card from CTA and enjoy its convenience. We look forward to another pleasant stay very soon.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your loyalty to our hotel and for sharing your experiences here on TripAdvisor. We thank you for the kind words and will ensure the team is aware of them. Our team take pride in the service they offer and we are so happy you enjoy not only the service but the amenities and our great location. We look forward to seeing you again soon.

"Short walk to favorite places in River North area"

4
11/04/2018

My husband and I stayed here for a quick getaway midweek in the first of April. I chose this place because of its' proximity to several restaurants we wanted to visit and to Michigan Avenue. We enjoyed the fairly easy walk to Eataly and Michigan Avenue. When we went to the Art Institute, we ordered a Lyft which picked us up at the front of the hotel. The staff was extremely friendly, courteous, and accommodating. They were quick and handled everything we needed easily. Our room was on the fifth floor (highly recommend) and updated. Cons: The room heater was a little noisy and the room temperature would sometimes go from hot to chilly. Currently, the McDonald's is remodeling and you will hear the construction noise. However, they offered free earplugs to accommodate for this. The elevators are a little slow, but we took that into account as this is an older property. We stayed here for the great price and onsite parking. This hotel fit the our needs affordable, clean, friendly, and close to the places we wanted to visit. I would recommend it for those reasons.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We are pleased you enjoyed the service and found the hotel affordable and clean. We look forward to seeing you again soon.

"Nice hotel, excellent staff"

4
11/04/2018

My wife and I had a great stay at this hotel. The building seemed to have been recently updated. The location was excellent, walking distance to shops and restuarants. The staff was very helpful, professional and courteous. I will definitely stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are so pleased you found the tea, helpful and enjoyed our central downtown location. We look forward to seeing you on your next trip back to Chicago.

"Family Stay"

5
08/04/2018

We were a little skeptical after reading some reviews on this hotel. We were very happy once we arrived. Staff was very helpful and hotel was extremely clean. Hotel is a little older but has been updated. Room was quite big. Price was Great. Location was Great. A little noisy at night because of construction across the street, but overall an excellent stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North, we are pleased you had an excellent stay and liked our recent renovations. We hope you had time to enjoy the indoor heated pool and our other amenities. We look forward to seeing you again soon.

"Great Location and Family Friendly!"

5
05/04/2018

We stayed at this hotel during the first week of April, 2018, and were in a suite on the fifth floor. We had a king bed and a pull out bed for the kids. Each section of the suite had a large screen tv with their own independent remotes and the ability to control the tv's with a phone app. Rooms were clean and kept up during the week by housekeeping staff. No complaints there. The staff at check in, and throughout our stay, were friendly and accommodating, as we had a few requests for additional pillows, blankets and towels. The front desk called about an hour after we checked in to see if we were okay. Nice touch, I thought, and in fact that's when we asked for those additional items above. Most places, after check in, you are on your own. There is a pool and a fitness room on the top floor of the building, nice enough though not large and no hot tub, but we knew that going in. Not a minus as the rate for the room made up for it. The location was perfect. If you look at it on a map, you are essentially in downtown Chicago, and would pay substantially more for a room in this location for not much more in amenities, from our experience. And we are extensive travelers, for our work, and with family, across the US and Overseas. There is parking for a cost in the hotel lot. Its cheaper than other spots in this location, about $25 per night, by my calc. Centrally located in downtown Chicago, walking distance (about a mile) from the Navy Pier and a little less from Michigan Ave (Shopping district). Plenty of fine dining and cheap dining all around. A Rain Forest Cafe a block away - for the kids mostly, but we have one of those back home so it wasn't a big deal for us. But its kind of cool if they have never been to one. Room Service food from downstairs bar restaurant was okay, but not spectacular. It came up in a reasonable time period. Most kids could care less, using our kids as an example. We'd stay there again. I don't think you could get the value and be this close into the city in other places. We are from Minneapolis and have paid more and gotten less.

"Enjoyable family stay"

4
05/04/2018

Nice, low priced visit to Chicago. We were happy to be granted an early check in and to be able to leave our bags after checking out. All of the staff were friendly and helpful. The kids enjoyed the pool and there were plenty of fresh towels in the pool area. It was too cold outside to utilize the sun deck. Make sure to get clear directions to your room. The elevators and room numbers can be a little confusing. We'd stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at River North Hotel. We appreciate your business and look forward to having you stay with us again.

"Noisy and only adequate"

3
04/04/2018

Unfortunately the room was noisy both from noise in the alley and also from the people above. The room and elevator smelled like someone smoked in them then used a spray to hide the smell. The only real plus is that it was cheaper than other comparable hotels. We tried to get a room on the higher floor which may have eliminated the noise from above.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments, as it is this type of feedback that allows us to make improvements. We apologize if your stay was less than expected. Our hotel is 100% smoke free and we hope that our customer respect that policy. We hope you will give River North Hotel another chance in the future to impress you.

"Great location, staff and parking"

4
03/04/2018

Can't beat it! Location is awesome! Staff was very helpful. On-site parking is great and the restaurant was superb! Great family place. Not super fancy, but it was comfortable and quiet. The pool is big, very clean and open all day until 10:00 p.m. Have stayed there before and will stay there again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us again, and sharing your comments. We're pleased you enjoyed the stay. We look forward to seeing you again on your next visit.

"Great Value"

4
01/04/2018

Pros: they are building a McD acrosd the street, the Rainforest Cafe and Hard Rock are both across the street. The Pizza and bar in the hotel are very nice and friendly. The pool is great size and 8 feet deep. Coffee in the lobby was good. Parking is $25 but you do have in/out privileges. Cons: not many. Its not a newer hotel and you can tell its a bit aged but it wad clean. Bit of a walk or ride to any activities (Navy Pier, Zoo, Millenium Park etc). Overall it was a great value.

"1 bedroom suite is huge; no big issues"

4
28/03/2018

1 bedroom suite was huge. Living area had plenty of room even with the sofa bed pulled out and a pak-n-play for my daughter. Furnishings were nice (except I'm so glad I wasn't the one sleeping on the pull-out sofa... don't hotels know they make much nicer ones these days?! they are all so pathetic... also all the pillows were too thick and SO lumpy) and decor was modern. A nice home for 2 nights. Had pizza 1 night and breakfast 1 morning at the restaurant. Good food and very nice staff.

"Great place to stay!"

5
28/03/2018

I have stayed at this hotel multiple times! Always a great experience. The staff is helpful and friendly, the rooms are ultra clean, and parking is only $25 a day! I will definitely book a room here again!

"Great Location near Downtown Chicago"

5
25/03/2018

For a small town family, this was easy to get to and very nice in the big city of Chicago. The staff was exceptional. I would highly recommend, and if we go back, this will be our first choice. Purchased bus tickets at the hotel, so we could ride to Shedd and to the Field Museum.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. One of our goals to make visiting Chicago easy for our guests and we are pleased that was the case for you. We appreciate your kind words regarding the staff, they take great pride in the service they offer. We are also pleased you took advantage of the discounted museum tickets we offer at the hotel front desk, its a great way to save time and money!. We look forward to seeing you again soon.

"Great Bang 4 My Buck"

3
24/03/2018

I really liked the location, the tidy rooms and the price. We were able to walk to all of the places we wanted to go during this trip aside from the Museum. The top floor pool is a nice feature and I enjoyed a quick dip in between excursions. Even the art in our room was refreshing. The framed photography of Chicago iconic scenery in the room made this hotel feel like it blended into the atmosphere and didn't attempt to sell you on their brand.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased you enjoyed your stay. We strive to provide our guests with an authentic Chicago experience and it sounds like we achieved that goal. We're pleased you enjoyed the value our hotel offers and the location. We hope to see you again soon.

"MBI Share"

5
24/03/2018

Everything was nice, from the front desk people to the parking attendants, restaurant waiters. However, I was looking for a cup of coffee to go at 5am and no cups or amenities. Thanks hope this is of help. God bless you all!!!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased your stay was enjoyable. We apologize for any confusion, during the overnight hours the coffee amenities can be found with the front desk. We look forward to seeing you again on a future trip.

"great staff, great location"

4
20/03/2018

The staff were organized, friendly and efficient. The hotel is in a great location. The pricing is very reasonable. The pool is kept clean and nice with pleasant lounging chaises. There is a small outside deck by the pool which is a nice touch. The rating is a 4 for the price category we're in. The negative is that its an older building and some areas are more tired, difficult to update. Everything is clean and well managed. It's just the elevator is small and tired looking, the heating elements are cumbersome and strange looking in the room, the pool area could look more fun with some wall work, bathrooms are clean but really dated. If you can look past a few dated cosmetic elements you will have a really nice stay here.

"Very noisy, kind of run down"

3
19/03/2018

The staff at the hotel were wonderful. Very helpful and friendly people. Unfortunately to street noise is very extreme coming into the room which was not at all insulated from the noise. The room seems to have seen a lot of wear. There really are no amenities and the lobby is pitifully small.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments, it is through feedback such as yours that we are able to make improvements. We apologize if any part of your stay was less than expected. We do appreciate your recognition of the service the team offers. Comments such as yours are not typical of our hotel, as we just completed a full renovation of all guest rooms and public spaces. In regards to amenities, our hotel offers free wireless internet, a fitness room, indoor pool, sundeck as well as a full service restaurant and lounge that does provide room service. We hope you will give Best Western River North another chance to impress you.

"Loved our stay"

5
17/03/2018

Great place to stay in a great location. Swimming in downtown Chicago after a day of shopping and pizza. Perfect! The king suite was perfect for the 3 of us. The pull out bed was very comfortable. Hotel staff was very helpful.

"Great location, great price and has parking"

5
14/03/2018

The staffs and quality of service we received was exceptional. The room is clean and descent size. The location is great, it is right in the heart of Chicago and even comes with parking at a reasonable deal.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. Our team take pride in the service they deliver to our guests and we are pleased you found them exceptional. Our location is popular with our guests as well. We hope you had time to enjoy the indoor pool while you were here. We hope to see you again soon.

"Good location, bad with noise."

3
12/03/2018

When we first arrived, the staff was pleasant and friendly. The elevator however was a bit small and seemed dirty. The hallway was average as far as cleanliness and decor. Our room seemed up to date for the most part. The bathroom however was kinda small. The toilet and shower were in one room and the sink and mirror outside the door. I think our biggest complaint would be the noise. The heat/air conditioner was very loud and seems to be rather old. Also, anytime someone was walking around upstairs you could hear the floor creak and hear their footsteps. Also, while I was in the bathroom, you would be able to hear others talking and blowing their nose. It was like the walls were paper thin. We weren't in our room much and I'm glad we weren't cause of the noise, I probably would try a different hotel next time we go to the city.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. It is through feedback such as yous that we are able to make improvements. We apologize you stay was less than expected, this is not typical of our hotel. We are confident, given another chance the hotel would impress you.

"Quick spring break trip"

5
11/03/2018

Probably my favorite place to stay in Chicago. Easy on and off the highway and right in the heart of a lot to see and do both north and south of the river. Good value too. Our only issue was the wifi in our room. They handled our complaint very reasonably.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience of Best Western River North Hotel, we appreciate your business. We're pleased you enjoyed your stay. We try to make visiting Chicago as easy as possible and we are happy you found it to be that way. We look forward to seeing you again on a future trip.

"Great customer service, great bargain, great location!"

5
07/03/2018

What more could you ask for? We only stayed 1 night, but we were impressed. It was clean and a bargain-not a dive! Wallace was a great help to us, as we were visiting from the east coast and were anticipating a flight delay. He helped me with computers, printer, keys, everything, really. He did everything he could to help us. When we checked out, we skipped Express Checkout so we could go to the desk and express our appreciation to everyone.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. Our team takes great pride in the service they offer and we are pleased it showed! Our hotel just completed a full renovation and we are so happy to hear you were impressed. We look forward to having you stay with us again in the future.

"My favorite place to stay when in the city"

5
27/02/2018

Love this place! Good location, near restaurants in the River North district, short walk to Michigan Avenue. Friendly and helpful staff The rooms have been remodeled and look great. Love the fact that they have reasonable rate parking that includes in and out privileges. Nice indoor pool with an outdoor deck. Most of the day there is coffee or tea available in the lobby along with some other snacks. There's an attached pizzeria/restaurant with good food. For families with kids looking for a quick breakfast or meal there is a McDonalds right across the street and a Portillos a block away. There are numerous great restaurants within walking distance.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage and sharing your feedback. Our central downtown location does put us within walking distance to Chicago's best dining and shopping! The McDonald's is currently under renovation and will be reopening in the spring with a complete new look, so you will need to come back to visit! We look forward to seeing you soon.

"Birthday trip"

4
26/02/2018

Flew into Chicago for the first time for a birthday trip with friends. Hotel was nice, and right in the center of the city. Front desk service was excellent. William was very helpful since before we even got there, very attentive during our stay, and Will gave us some very good restaurant recommendations! We had a minor issue, but it was quickly resolved by the front office manager Sharliese, who was very sweet. We appreciate everything done for us, We will be back!!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you enjoyed the stay and the service from our team. We appreciate your business and look forward to seeing you again soon.

"Does the job, fanatic location"

4
24/02/2018

I had higher expectations of the hotel and the suite booked. The rooms are average but good, clean and neat. Check in was smooth and efficient, the staff at the hotel are friendly and super helpful - 5 star service. The bathrooms are on the small side with a shower in the bathtub. However once again, clean neat and tidy. The best part of the hotel is the location! It's within walking distance of most sites, amazing restaurants and the metro.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased that you found our service to be 5 star and the rooms to be good, clean and neat. Our central location is popular with our guests as it puts them within walking distance of Chicago's best dining, shopping and attractions. We do apologize if the hotel did not meet your expectations in any way. We hope you will stay with us again on a future trip into Chicago.

"This place is sweet"

5
12/02/2018

Thank you BW River North for a great stay in the beautiful city of Chicago. We always prefer to stay with you when we visit Chicago! The rooms have been remodeled since our last stay. Great job on decor and comfort. You hire great people to work for you

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage and sharing your feedback. We are so pleased that you like the recent renovations! Our team takes great pride in the service they offer our guests and we are happy to hear you enjoyed them as well. We look forward to seeing you soon on your next trip into Chicago.

"Weekend trip"

5
12/02/2018

Best Western North was a great choice. The staff was helpful when we asking for directions around the city. They took the time to get to know their guests. The room was clean and when we had a problem with the safe maintenance workers were their within minutes. Overall a great experience.

"Good Budget Hotel - River North"

5
08/02/2018

Good accommodations for price. Cheap parking downtown. Easy access Brown and Red Line. Lots of great food and bar options in a reasonable walk from the hotel. I Recommend this hotel for budget minded travelers to Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. Our central downtown location along with our value are popular with our guests. We hope to see you again soon on a future trip to Chicago.

"Fun & quite stay"

4
06/02/2018

Nice stay, room was very clean, room service and restaurant was good. Everything in walking distance. Great views. Staff very friendly and helpful. Wi-fi a little slow. Will recommend to friends and family.

"Business Trip"

5
04/02/2018

I stayed at the Best Western River North Hotel for a 2 night business trip in January. I couldn't have asked for a better stay. The room was spectacular, the staff were friendly, parking was easy, and it was within walking distance of restaurants and the L train. I will definitely stay here anytime I'm in Chicago. There is road noise from the street, but this hotel is located in the city. If this is a problem, don't book a hotel in the city.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive comments. Our hotel is ideal for the business traveler due to all the points you mentioned above. We appreciate your business and hope to see you again soon.

"Company event"

5
31/01/2018

We had 13 rooms and no complaints. Staff was wonderful, polite and effecient. The updated rooms were nicely done. We ate at the restaurant and had great service and good food. Will return next trip to Chicago!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us for your business event, we are pleased you enjoyed your stay and liked the recent room renovations. Our hotel is a great selection for business or leisure travel. We look forward to seeing you again on your next trip to Chicago.

"convenience + clean room + friendly staffs + easy parking"

5
30/01/2018

convenience - the location of this hotel is close to restaurants, grocery store, shopping area, and etc. clean room - the room is very clean, no funny smell. friendly staffs - whenever we need assistance for direction or restaurant guides, they helped. easy parking - the parking area is easy to get in and out.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us while in Chicago. Our goal is to provide our guests with an experience that makes visiting Chicago easy, and we are pleased to hear you had such an experience. Our team takes pride in their work, which is seen through the cleanliness of the rooms and the service that our guests receive. We hope to see you again soon on your next visit to Chicago.

"Great Service"

5
29/01/2018

Stayed here quite a few times, wanted to say a few words about Bellman Supervisor Wallace Pope The guy is great goes out of his way to help every time! Got us comedy tickets last time we were there. Anything you need he takes care of Thank you!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage. We will ensure Wallace is aware of your kind comments. We hope to see you again soon.

"Our Favorite Place"

5
25/01/2018

Best Western River North is our favorite place to stay in Chicago. It is very clean, friendly, and close to all the places we love to go to, and the staff is great. Wallace, their concierge, is one of our favorite things about staying here!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage. We are glad to hear you enjoy your time at our hotel and look forward to seeing you again soon. We will ensure Wallace knows of your find comments.

"Quick visit"

4
24/01/2018

A nice hotel and great and spacious rooms. The staff was welcoming and very helpful at all times. We only spend the night as we had a flight next day but will for sure consider stay there again for sure.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. Our team is proud of the service the offer and we are pleased you found them to be welcoming and helpful. We hope to see you again soon when you can stay longer and enjoy our amenities such as the indoor pool and sundeck.

"No no no"

3
12/01/2018

Hotel needs to be updated dated. Pictures of hotel are very deceiving. Staff was pretty okay. It reminds me of apartments and very small elevators. The beds are very comfortable and clean. I had a king room and it was no space. Felt as if I was in a studio apartment. I wouldn't recommend if your looking for something modern. It's a last minute hotel.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. Feedback such as yours is not typical of our hotel and we apologize if your stay was less than expected. We recently completed a full renovation of all guestrooms and public spaces. We are pleased you found the bed comfortable and the room clean. Our team takes pride in the service they offer to our guests. We welcome another opportunity to impress you, we are confident, given another chance, River North Hotel will exceed your expectations.

"Price can't be beat given the location"

3
12/01/2018

Great front desk service, competitive room pricing, and parking rates that are the lowest I could find in downtown Chicago. The hotel itself is on the older side, noise comes in from the corridors very easily, and the in room HVAC unit is the loudest I have ever heard in my entire life. Every time the heat turned on at night, I woke up. Hopefully in summer months the A/C is quieter. The hotel is under renovation, my room had an up-to-date bed area, fresh paint, carpet, new bed and furnishings, but as soon as you stepped into the bath area it was obvious how old the hotel building must be. The shower water runs dark orange for a few moments every time it is turned on in the morning, clearly this building's plumbing is due for an upgrade. Value for money can't be beat for the city, especially when parking is considered, but some more improvements wouldn't go amiss.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback regarding your stay at River North Hotel. It is through feedback such as yours that we can continue to make improvements. We apologize if there were aspects of your stay that were less than expected. Our onsite parking is the lowest of all the downtown Chicago hotels, as you mentioned, and we did just complete a renovation of the hotel. One of our goals is to be Chicago's best value for lodging and we appreciate that you recognized our value. We hope to see you again soon.

"Nice stay"

5
10/01/2018

We had a great time at this hotel very clean friendly staff and great location.the beds were comfortable Will at the front desk was very helpful we were able to buy our tickets to the museum right there no waiting in line at the museum. I highly recommend this hotel

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We are happy you enjoyed your stay and the service from the team. The ability to purchase museum tickets right here at the hotel front desk not only saves our guests money, but as you mentioned, you don't need to wait in line when you arrive at the museum. This is just one of the unique offering we have to ensure your visit to Chicago is as easy and authentic as it can be! We look forward to seeing you again soon.

"Best Western River North"

5
09/01/2018

This is the best place to stay in downtown Chicago! Great people service and location. I always stay here when visiting Chicago. On Christmas the hotel gave us a bag of presents for the kids. Stay here anytime of year. The best!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of our hotel. We're pleased you enjoy or great central location and the service you receive from the team. We look forward to seeing you again soon.

"Great Downtown Hotel."

5
09/01/2018

Great front desk service. Great location. Great Rooms. Always clean and look nice. The complimentary breakfasts were a wonderful bonus. The fitness room was well kept and the pool is in a great location too.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We appreciate your business and are pleased you enjoy our great central downtown location, fitness room and indoor pool. We hope to see you again soon.

"A GEM!"

5
09/01/2018

We always stay at the Best Western River North when in the city. Until this year, the parking has been free with in and out privileges. We are okay with the fact that they now charge and we are pleased that they still allow in and out privileges. The staff is always professional and friendly. They have updated the lobby and hallways. The rooms were updated recently, too, with a bit of an eclectic look. Nice look for a downtown Chicago hotel! There are amenities which we do not take advantage of. We LOVE the location of this hotel. It's an easy walk to Michigan Avenue and "The Bean". MANY shops and restaurants are within walking distance. We always feel safe here, and it is easy to get a taxi, too.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. Our hotel is in a great central, safe location that puts our guests in the heart of Chicago attractions. We're pleased to hear you like the recent hotel renovations! We appreciate your business and hope to see you again soon.

"Great place, good value for money"

4
06/01/2018

This hotel is very nicely situated close to the Hard Rock Cafe and the millennium mile. This place has free Wi-Fi and decent restaurant for breakfast & dinner. Parking is only $25 a day with in and out privileges. We rented two rooms for two nights and we came back a week later for another night. I think this place has got best value when traveling with your own car. Nice views to the south of the city come as an added bonus! The only problem was with the air heating which tends to wake you up at night when the fan kicks in. Highly recommended!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and you highly recommending our hotel. We strive to be Chicago's best value for lodging and we are pleased to hear your think we do offer the best value. We apologize for any issues with the heater and will look into this immediately. We hope to see you again soon.

"Close to a lot of action"

4
03/01/2018

Have stayed here many times and they have always treated us like family. Price is reasonable and staff most helpful. Swimming area needs improvement but we don't use this feature so we don't mind. Rooms are clean with plenty towels. Good stay

"Christmas Market in Chicago"

5
02/01/2018

Can't say enough about how helpful and friendly the hotel staff was, especially Wallace, the concierge.He always had an answer for our questions. He helped us plan our day. We got to enjoy "White Christmas" at the Theater with his advice on getting very reasonable last minute tickets. Gave us great info on using the bus to get to the Zoolights. Directions were always correct and easy for us. Auf wiedersehen and Happy New Year to the helpful staff at Best Western River Hotel.

"Chicago Hotels"

4
02/01/2018

Great Value! Excellent Staff! Great Security! Wonderful Location! I would definitely recommend this hotel to anyone who doesn't want to spend the crazy money to stay on Michigan Avenue. River North area has great restaurants and bars with live music.

"Do Your Homework Before Stay"

2
02/01/2018

Too Much Wrong with Room and Constant Noise by Unruly Guests Heat was Bad No Water Pressure Walls are Paper Thin TV Reception was Horrible Check-In took over 25 minutes only 2 men working desk when there were over 10 people in line

"Great location, room service and fabulous service"

5
01/01/2018

Don't waste your money on a pricey hotel, save it for the SHOPPING! We stayed here for two nights with our daughter's. The concierge and front desk attendants were always cheerful and helpful. We had room service each morning for breakfast. We used the fitness room and the indoor heated pool. On site parking for $25-you can't beat that! Walking distance to Rainforest Cafe, Hard Rock Cafe, Nordstrom, Portillos. Will stay there again!

"Great value"

4
26/12/2017

Great location and great value for a downtown hotel. We stay here whenever we visit Chicago. Rooms are a bit dated , but are clean. Beds are comfortable. Hotel staff is very accommodating and make customers feel welcome.

"We return often"

4
26/12/2017

This is the hotel we use in Chicago the most often. Good location near shopping and restaurants.. Attached restaurant/bar. Reasonable rates for both rooms and parking. Always clean with friendly staff.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North Hotel. We're pleased you always find the hotel clean and friendly. Our central downtown location is popular with our guests. We look forward to seeing you again.

"BlackTieNoTie"

5
24/12/2017

Very surprised and would recommend this hotel to anyone. Great value, great location and a very friendly staff that was willing to go that extra mile. Without question I have found a diamond in the rough.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your kind comments. Our team is willing to go the extra mile, as you noted, and we are pleased it made your stay with us enjoyable. We appreciate your recommendation and we hope to see you again soon on your next trip to Chicago.

"Great location"

4
24/12/2017

For our fourth visit to Chicago we stayed at our favorite hotel, The Best Western River North. The hotel is in a superb location and a great base for viewing the cities many attractions, all on foot from the hotel. On this occasion we were given a suite which was a nice surprise, freshly refurbished it was excellent.

"Go-to place in Chicago"

5
24/12/2017

We have stayed at the Best Western River North before, and most recently enjoyed another weekend stay at this fine hotel. With newly renovated rooms, the BW has spacious, comfortable accommodations, which allows travelers plenty of room for baggage, and space to move around. Our return visit included our 5 year old grandson. The room provided a pull-out couch, with a comfortable full-sized bed, and a separate TV for his cartoon shows, while grandma and grandpa caught up with the news on the second TV. He also enjoyed the indoor pool that was a few floors up. Navigating Chicago with a 5-year old can be an overwhelming task, especially in December. However, with the variety of restaurants close by, and Michigan Ave only 3 blocks away, walking around with a pre-schooler was very doable. Combine the space in the room, along with the friendly, gracious staff, and excellent location, the BW River North is our go-to hotel when visiting Chicago. In fact, we enjoyed it so much that we booked another stay in January!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage and booking another stay in January! We sincerely appreciate you choosing our hotel. We're pleased your family enjoyed our spacious rooms, indoor pool and great central location in downtown Chicago.

"Girls Shopping Adventure & Christkindl Market"

5
20/12/2017

This hotel is perfect for location from/to O'Hare Blue Line train and shopping on Chicago's Magnificent Mile. Short walking distance to everything or right on bus line. CLEAN, warm room.. fridge was great to store beverages and dinner left-overs. Front desk staff very nice & professional. Very helpful with bus routes, restaurants, directions. Nightcap drink in onsite bar was enjoyable to end full day of shopping! NO breakfast incl. but LARGEST McDonalds across street was perfect. Free coffee/tea/H2O and fruit in lobby available all day.

"Week Getaway"

4
19/12/2017

With the exception of not being able to check in early as requested in booking, I couldn't even get in at their check in time of 3pm. Having stayed here before, that was a disappointment that I worked atound. Otherwise, every went well.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We apologize we were unable to accommodate your request for an early check in on this trip, we do try to accommodate this requests as the hotel availability allows. We do appreciate your continued patronage and are pleased the remainder of your trip went well. We look forward to seeing you again soon.

"Great place to stay in the City"

4
19/12/2017

Clean updated rooms. Great Customer Service. Parking on site. Indoor Swimming Pool and fitness center. Italian Pizza Restaurant on site. Close to or walking distance to many Chicago events and locations for city visitors.

"GREAT spot close to everything downtown!"

5
15/12/2017

this hotel was great overall. the cons were they were under construction for outside redesign so during the day was a bit noisy but not too early or too late. the bathroom was also extremely small and out dated but it worked for what's needed during a stay. there is a bar/restaurant on site that is clean and quiet. the view wasn't outstanding but I enjoyed looking out at the hard rock cafe and rainforest cafe!:) AND, if you want a quick, late night bite to eat, McDonald's is right across the street and a gas station next door to that. overall, i would stay here again!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing you feedback. We're pleased you enjoyed our great central location in downtown Chicago, it does make it easy to enjoy all Chicago has to offer. We look forward to having you stay with us again.

"5 stars!!!!!"

5
15/12/2017

everything was perfect! The location is amazing.........everything you need in a walking distance The staff is super cool.......Will and Rogelio were 10! Clean rooms, nice decoration and cozy installations The perfect choice for Chicago!!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. Our location and the service we offer our guests are very popular with our customers. We appreciate your business and look forward to seeing you again soon.

"great trip to Chicago"

4
14/12/2017

Stayed at the River North for the first time since their remodeling. Accommodations were vastly improved. The parking was only $25 per night, which is much lower than any other hotels we looked at. Rooms were clean and nicely appointed.

"We couldn't have been treated better!"

5
12/12/2017

Needed to get to an afternoon production of Hamilton. This hotel made it easy for us and such nice staff, lovely remodeled room in a convenient location with onsight parking for a reasonable rate. Awesome experience

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. We happy to hear you like our recent renovation and had an awesome experience. We look forward to seeing you again soon.

"Great stay"

5
12/12/2017

The renovations done at the Best Western River North Hotel are well done. The parking is reasonable. The staff is courteous and helpful. The complimentary breakfast was served quickly, hot and again the staff was great!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and your kind comments about our team. They take great pride in the service they offer to our guests. We are also pleased that you liked the hotel renovations. We hope to see you again soon.

"Weekend getaway"

5
12/12/2017

I've been at this hotel before , and would recommend it . The location is right in the loop with lots to do . The room we stayed in was recently renovated, and the staff did a great job . We ate in their restaurant , and would recommend the pizza.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for continuing to stay with Best Western River North Hotel when you visit Chicago, we appreciate your business. We're pleased you enjoyed the recent renovation and service received from our team. We look forward to seeing you again soon.

"Good Location"

4
12/12/2017

This hotel was good lavation because there were near the blue line station, downtown, and Michigan Avenue. My stayed room was keeping on very clean every day. Coffee at the front is very delicious with selected several flavor.

"Great value and great location!!"

4
07/12/2017

The River North Best Westernis now a real gem!! We have stayed at several hotels in downtown Chicago this past year and I have to say- this hotel that has been rehabbed was superb and at the top of the list for hotels in Chicago/!! We will return soon and hopefully the exterior of the building will be as lovely as the inside!!

"Xmas parade weekend ~ holiday lights"

3
04/12/2017

Parking attendant was pleasant and helpful. The front lobby was small but updated. The gentleman registering us was very professional and pleasant. I think his name was William. Outside parking, but wasn't an issue. The hotel itself is old. Rooms are very, very small. Our view was of an alley and the back of apartment buildings that had gated entrances. Our bathroom was small and could have been cleaned a little bit better. Getting to the pool from our room was an easy walk. The pool area was empty but the water was chilly. The elevators in the building are all very small. Don't expect getting a lot of luggage on it and more than 3 or 4 people. Rain forest cafe is across the street which was very convenient. All in all our stay was pleasurable if your not looking for an upscale hotel. I don't think I would stay there again. Staff is wonderful. Hotel complex needs work.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback, it is through feedback such as yours that we are able to make improvements. We apologize if your stay was less than expected. We have just completed a full renovation of the guest rooms and the exterior renovation is also close to completion. We appreciate the kind comments regarding the staff, as they take great pride in the service they offer our guests. We welcome an opportunity to earn back you business. We are confident, given another chance, Best Western River North will exceed your expectations.

"Favorite place"

5
04/12/2017

This is my favorite place, close to several places, pizza ..Mcdonalds, and just overall a friendly place. They even haf activities for kids. I have stayed at severaal hotels but this is my favorite. The staff is always nice as well as the bartrnder!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We strive to provide legendary customer service and we are pleased you always find the staff nice. We appreciate your continued patronage and we look forward to seeing you again soon.

"Great Stay"

5
04/12/2017

Stayed at River North during Thanksgiving break. It was a wonderful experience. The hotel is at a perfect location. Rooms are small but clean and customer service is outstanding. They offer parking at a nominal cost but you can comfortably walk around downtown Chicago once you park your vehicle at the hotel. A very good experience. Highly Recommended for stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and recommending the hotel to others. Our central location is popular with our guests. Our team takes great pride in the service they offer our guests and we are happy to hear you found the customer service outstanding. We hope to see you again soon.

"Great Value!"

5
04/12/2017

Clean hotel that was recently updated. Very affordable parking. It is down town and next to the road so there is some traffic noise, but was not a problem. It was close to many good restaurants and Michigan Avenue shopping. It was within walking distance to Moody Bible Institute.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying at our hotel and sharing your comments. Our central location puts our guests within walking distance to Chicago's top attractions, dining and shopping. Our goal is to be Chicago's best lodging value and we are pleased you found us to be a grat value. We look forward to seeing you again soon.

"Just a Place to Sleep"

3
30/11/2017

The hotel is, for the price, at best, average. First, it was a chore to find the room and the elevators, a real nightmare for exhausted travellers. I had to hunt for which elevator goes where. The appearance of the hotel is sad and drab. I hated the ugly brown of the walls in the room. The commode and bathtub were in one room, the sink in the adjoining space. I disliked having to wash my hands in another space after having used the commode. I would have liked a refrigerator in the room. The hotel café was not appealing and overpriced. It was a good place to stay for those on a tight budget. Thanks for that!

"Our hotel stay"

5
29/11/2017

Room was very clean and nice. The hotel staff were great. This is a great place to stay in Chicago. Everything is within walking distance, food, drinks and shopping on Michigan Ave. The parking is only $25.00/night. I rate it a 10!

"Best value in Chicago"

5
28/11/2017

Awesome customer service. Had a suite and it was very large and very comfortable. Easy walk to millennium park and Mavy pier. Cheap parking compared to other hotels. Close to lots of great restaurants and pubs. Especially Fado right around the corne. Have stayed here many times and we like it more each time

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continues patronage of our hotel, it is sincerely appreciated. Our goal is to provide our guests with the best value and service of the downtown Chicago hotels and we are pleased that you did find us to be a good value and have awesome customer service. We look forward to seeing you again soon.

"Great Chicago Hotel"

5
24/11/2017

This hotel is great especially for the money. The rooms are very nice and the hotel employees are very helpful. We like the restaurant in the hotel. We had a great pizza and drinks. I think it the location is good too. This is the second time we have stayed here. Also the parking is only $25 versus $55 I was quoted in a hotel near this location

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing you positive feedback. Our goal is to provide the best value of the downtown Chicago hotels and our $25 daily parking is a large part of that value. We're pleased you enjoyed the room and our onsite restaurant. We hope to see you again soon on a future trip.

"good clean and hospitable hotel"

4
23/11/2017

Stayed here this month with a women's weekend getaway. Hotel room was very clean and accommodating for 5 of us women. Location was very close to the bus stop which we used to get around town. Rainforest Cafe and McDonalds are directly across the street. They do not offer a continental breakfast here but only coffee in the morning. Staff at the front desk were very friendly and helpful with helping us find a map and understanding our way around. Elevators are small but that was not problems for us. Our room was very spacious. Would recommend this place to others.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us for your weekend getaway. We're pleased the staff was friendly and helpful and our central location made it easy for you to get around Chicago. We hope to see you again soon on a future trip to Chicago.

"A memorable stay in Chicago for us..."

5
21/11/2017

This hotel made our stay wonderful! Chicago is not always the easiest place to stay, but the awesome service, spa like redone rooms, price and great location made our visit for our friend's wedding a wonderful memory! We would highly recommend this hotel and once they finish the total remodel I hope it's still a reasonable and delightful place to stay.

"Overnight stay"

3
21/11/2017

Overall, for the money this hotel was acceptable. It's an old building and that shows in the bathrooms. They've tried to remodel but it's still an old bathroom. We did enjoy the pool on the top floor. They had a small 1 cup coffee maker in the room which I would have used if I'd have had bottled water.

"Fantastic!!!"

5
21/11/2017

Excellent staff! Everyone was nice, friendly, helpful. Great Location. The rooms were exceptionally CLEAN and they have FREE ice cream sandwiches and push pops! Will at the front desk, was hands down the friendliest staff member of any hotel I have visited. He promptly greeted us with a nice kind smile, asked how we were, what brought us to Chicago all the while promptly checking us in. Talk about First Impressions...his was one that stood out and will have a lasting impression on us and Best Western Chicago. Way to go Best Western on hiring kind and caring staff. Its a rare commodity now days. We will be back thanks to Will.

"Great times with special friends"

5
20/11/2017

Great place. Incredibly nice place with the most friendly,,accomadating staff. There were so many places in close proximity to walking. The hard rock café, the rock and roll Mc Donald"s and Ditka"s restaurant.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North as the place to stay in Chicago. We're pleased you enjoyed your time in Chicago and enjoyed our central location and the service from our team. We hope to see you again soon.

"vacation"

5
16/11/2017

Room was comfortable and spacious. The staff that we dealt with were all extremely helpful and friendly. This hotel is a very good choice if you are looking for an option in downtown Chicago. Close to most everything.

"great location"

5
16/11/2017

This is a nice hotel for a really good price for a downtown Chicago hotel, it was very clean and the staff were very friendly and helpful. was surprised to find that this best western did not include breakfast neither continental nor hot.

"A good experience"

5
16/11/2017

The nice people at the desk let us check in at 1:00. They were well dressed, friendly, and professional. Our room was a large, clean, king suite, that had a pullout sofa that for our son. We needed to call for pillows, but when we returned to our room from shopping the pillows had been delivered. This hotel didn't charge for parking the last time we were here, but now charge twenty-five dollars a night for their on site safe parking. I was extremely grateful to Andre that the day of checkout he let us leave our car in their parking lot while we did more shopping! I would absolutely stay here again! A nice location and the least expensive hotel we found in the area.

"Excellent Stay"

5
15/11/2017

Friendly, helpful staff. I bought a new shirt to wear to a cubs game and the security tag wasnt removed at tge store! The maintenance department at the hotel removed it for me and dud it with a smile! The parking is reasonable. The location is close to many restaurants and an easy walk to the train! The pizza restaurant that is in house is great too!

"wonderful stay"

5
15/11/2017

I loved this hotel. The room is nicely decorated. The heater is great. Heat lamp in bathroom. Restaurant has good food all day. Lots of restaurants nearby too. Good location to Navy pier and shopping.

"Great location, beautiful view of downtown Chicago."

5
09/11/2017

Rooms were a good size. Price was reasonable. Location was great! Nice indoor pool and great view of city at night from top floor balcony. Close to many restaurants. Would definitely stay there again.

"One night stay"

4
09/11/2017

Stayed here for one night with family, great location, very easy to get to and around. lots of places around. Breakfast at the hotel was surprisingly good. Room was plenty big, and there were four of us in there.

"Pleased!!"

5
09/11/2017

We were very pleased with our stay at this hotel. It was CLEAN and appeared to be well kept. Even with painting and a bit of construction going on - it was not an issue. All of the staff was very friendly and offered help with anything we needed! It is close to walk to everything. Only thing to make it better would be a breakfast included!

"Best western"

4
08/11/2017

Chicago can be so expensive but this Best western was sufficient. Pool is on top floor and elevators to get to it are only on certain floors so we had to go up a floor and walk to the other side and then up to get to it. Nothing fancy but enough to wear off some energy. Great location and cheaper parking. Great stay overall

"Great Hotel for Downtown Chicago - Value"

5
07/11/2017

Located in the heart of Downtown, this hotel is perfect for the value and great for groups. We used it to house our conference attendees and they were walking distance from everything. As a added bonus, there is even parking on site!

"Not as represented by website"

2
02/11/2017

The age of the building is causing plumbing issues. The size of the rooms was not truly represented in the pictures. We were stepping on each other and the luggage. The manager moved us to a bigger room on the 5th floor. We were there for a wedding and it was close to the brides location. Location was good for checking out Chicago. The staff was great at accommodating and very friendly to the guests. They are in the process of renovating the outside the scaffolding was up all over the place.

"Good location, good prices"

5
01/11/2017

Very convenient and easy to get around from. Pleasant, efficient staff and a restaurant and pool on premises. Great value for an overnight stay or longer. We were here for a family wedding and it worked out very well.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North. We strive to be Chicago's best value and we are pleased to hear you found us to be a great value. Our amenities such as the full service restaurant, indoor pool and onsite parking are unique. We look forward to seeing you again soon.

"We'll be back!"

4
01/11/2017

Good, as usual, overall. Friendly , helpfully, polite and competent personnel and service. Nice pool. We have stayed here many times and have consistently been well pleased. For the first time a bit disappointed in the room (642)--odd, inconvenient lay-out, very small bathroom, poor lighting (especially in the closet area. A requested, we were furnished a microwave, which was placed very inconveniently on the floor, where it was obviously almost impossible to operate, so we had relocate it. Otherwise everything was good and we will certainly return for our next opera in December (the Lyric Opera package is great!), just requesting a different room!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback. We apologize for the inconveniences you mentioned. These are not typical and we will ensure we correct any breakdown that may have caused them. We are pleased our team provides superior service and you enjoyed the indoor pool. We look forward to seeing you again on your next trip to Chicago.

"Great place to stay in Chicago"

5
31/10/2017

We always try to stay here when we come to Chicago. All of the staff are very friendly and helpful. I like the secure parking lot that is easy to access if you need something out of your car. It is close to the Red Line and buses and all kinds of restaurants and Michigan Avenue.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage. We hope to see you again soon.

"Daphne stay"

5
31/10/2017

I was welcomed nicely by Chris, night manager. Well organized and very pleasant. Real professional. The facility was clean, we'll maintained and the room was clean. Highly recommend this facility, quiet location, easy access to hwy, good location and safe.

"Did not get any sleep due to noise and weed smell"

1
26/10/2017

First I stay in many hotels in Chicago- 30 days or so a year- so I have a lot of experience and know what to expect. The location of this hotel is great, and the front desk staff was really great. One random though, they need a ramp. After we checked in, there was no ramp for our luggage and since I also have a knee injury it made it fun to carry all our luggage back down the stairs. The real issue was that we got no sleep. I know there was construction- which started at 6:45 by the way, after I got in at 12:45 from the Katy Perry concert. We expected that, but the noise from the gentleman above us and the random women in the hallway and the drug smell all combined into me getting about 3-4 hours of sleep. I get a hotel to sleep. Not to lay and hear the man above us making so much noise no one could sleep. It was really obnoxious. Again, the hotel is in a good location and the pool and deck seemed nice, but it was impossible to sleep here and isn't that the point of a hotel. It ruined my next day completely.

"Business stay"

4
25/10/2017

Nice clean rooms, very comfortable beds. Always pleasant staff and also helpful. I stay here all the time when in Chicago for business. Easy access and close to everything. Best pizza in the neighborhood. Good resturant and staff.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. Our team strives to provide superior customer service and we are glad you always find the staff pleasant and helpful, we will ensure they are aware of your comments. Our central location does put our guests close to everything for business travel or leisure. We hope to see you again soon.

"great stay!!"

5
25/10/2017

I love the location.The hotel is very clean. The service was excellent. I have stayed at this hotel many times. My favorite room is no. 326. Thanks for giving me this room. I travel to Chicago often and I look forward to stating there. Thanks!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience, we appreciate your continued patronage. Our team takes pride in the service and cleanliness they deliver. We are pleased to hear your comments on these matters. We look forward to having you stay with us again on your next trip into Chicago.

"Excellent value, well located"

5
25/10/2017

This is the second time we have stayed at this hotel and again we are well satisfied. This hotel is clean, safe, economical and well situated. We walked or took public transportation to all the sites we were interested in seeing.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at River North Hotel, we appreciate your business. Our central downtown location does make walking to Chicago shopping and attractions easy! We look forward to seeing you again soon.

"Terrible Smell, Poor Services"

2
24/10/2017

I wished I had read prior reviews, paid slightly more and stayed elsewhere. Here were my complaints: 1. I did not receive the type of room that I reserved. Then I was told they were fully booked and there were no other rooms available. 2. This hotel has a terrible smell which they are attempting to cover over with another terrible smell. The entire hotel has an old, musty, maybe moldy smell, which is bad enough. But they are trying to cover it over with some kind of scent that seemed to be coming from the air conditioning unit. That scent was like strong cologne or ax body spray and unbearably strong. Together, the combination was atrocious. Upon returning home my clothes and bags all carried that awful smell. 3. The wifi did not work at all in my hotel room. I do think it worked in the lobby, but it was so weak I could barely connect to it in my room on the 4th floor. I was in Chicago for work, so this was a real problem for me. I talked to the front desk my first night and they said they would look into it, but it never improved. 4. You can hear everything your neighbors are doing and saying. I felt like I was woken up every 30 minutes in the mornings by an alarming coming from different neighbors' rooms. You can hear them flush, talk on the phone, watch tv, have sex. The walls are very thin. I think this is an old building and while they've made the rooms look nice, I'm just not sure they can resolve the structural issues that cause the problems with noise and smell. For my part, I wished I had booked a newer hotel even if it cost a little more.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback, as it gives us an opportunity to improve. We apologize your stay was less than expected, as an experience such as yours is not typical of our hotel and we are looking into possible causes to ensure any necessary corrections are complete. We recently completed a complete upgrade of our guest room internet. We welcome and opportunity to earn back your business.

"Great Location, But...."

2
19/10/2017

Great location, but this hotel fails miserably in all other aspects. Room was clean, but mad service was from another planet. Room was finally cleaned after a request, next days never got fresh linens. Broken commode seat took two requests to fix. Front desk service didn't really exist. Appearance (they're painting the exterior) was gritty and hard used. Room smelled bad. Great location, but that's it.

"Easy Peasy - Drive in, Park, Convenient, Clean, & Easy on the Budget"

5
18/10/2017

I usually take Amtrak from Milwaukee, and stay in the Loop. A friend recommended BW River North. Easy drive in on I-94, the Ohio St. exit takes you directly to the Hotel. Pulled into the Parking area, just after N. LaSalle St. Suite was clean and comfortable, location is easy walking distance to client offices in the Loop. All Staff members were friendly and helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We strive to make traveling to Chicago as easy as it can be for our guests and we are pleased that you found it so. Our central location makes us a great option for business travelers. We appreciate your business and hope to see you again soon.

"Great Hotel"

5
18/10/2017

Great hotel, perfect location...the perfect hotel!! Great staff, great restaurant. Great experience!!! Right in the middle of everything. Comfortable rooms, easy-to-use internet in all parts of the hotel. Great place to stay!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you so much for you positive comments regarding your stay at River North Hotel. Our central downtown location and amenities are popular with our guests. We recently upgraded our internet and are pleased to hear your found it easy to use. We look forward to having you stay with us again on a future trip.

"Extremely honest review from a fussy traveller "

4
17/10/2017

I'm probably the worst person to travel with as I'm so fussy so I spent hours looking at reviews for this hotel before we booked and I was a bit cautious due to other reviews but I'd like to clarify a few points that looking back I wish someone had clarified before I stayed 1. The hotel does have a strange smell, I think it may be the air conditioning needs servicing but that said, after 10 minutes being in the room you don't smell it anymore and the room itself is SPOTLESS - and believe me, I inspect the bed, bathroom etc... with a fine eye before we unpack at any hotel. 2. It is noisy outside - BUT... you're staying in a central hotel - what else do you expect? You can't have the best of both worlds, if street noise bothers you then stay on the outskirts of the city. And as a side note reception off free ear plugs all you have to do is ask (there's even a sign in your room telling you this) 3. The rooftop deck has one of the most amazing skyline views I've ever seen, please visit at night it is one of the most amazing things you'll ever see 4. Unfortunately the only thing stopping me giving this hotel the full 5 stars (other than the air conditioning smell) is the restaurant, just don't eat there.... it's joined to the hotel when you check in you're given 2 drinks vouchers for 50% off your first drink there, after 15 hours travelling we were starving and ordered pizza, wings, garlic bread and chicken tenders, the pizza was clearly a frozen pizza and was like cardboard, my boyfriend found a hair on his pizza but didn't want to make a fuss (we didn't eat any more of the pizza after that) the wings tasted extremely strange and then I found another hair on my chicken, I told our waiter and he just took the plate away and brought us the bill ($60 for horrible food with hair in) but there are plenty of places to eat nearby so don't be put off!! This really is a nice hotel and a bargain price, really spacious.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. Our central downtown location and the sundeck are two of our most popular amenities, we're glad you enjoyed. Our team takes great pride in the work they do and we are pleased you found the room spotless. We apologize the restaurant was less than expected, this is not the typical feedback we receive regarding an experience there. Please be assured all offering are made from scratch. We will use your feedback constructively. We hope to see you again soon on a future trip back to Chicago.

"Great "

5
17/10/2017

Great location. Comfy beds. Couldn't fault this hotel. The staff were helpful. Everything was in walking distance. We only had 2 nights here. But I would stay again. I would also recommend going down to the bar/ restaurant for a meal or drink.

"Will definitely stay here again--a good find in Chicago!"

5
10/10/2017

We stayed here for 4 days in early October. As previously mentioned, this is an older building that is currently undergoing some renovation. Our room was very comfortable and spacious. It had 2 comfortable chairs and love seat. The furnishings looked new. Housekeeping service was very good and the room was always kept neat and clean. The staff were exceptionally helpful and friendly. Although breakfast is not included with the room price, there is a restaurant and bar located close to the reception area. We ate breakfast there several mornings. I thought the food was good and the prices reasonable. The location is excellent. We were able to walk to many of the "tourist things" we wanted to see and do. It is approximately a 3 mile walk from the hotel to the area where the Adler Planetarium, Shedd Aquarium and Field Natural History Museum are located. So on the days we toured these places we opted to take Uber to the location and then walk back to the hotel. Uber Cost ranged from$5-10. For evening activities, pubs, trendy bars and good restaurants are all within easy walking distance of the hotel. We also like the parking area provided by the hotel. Again the daily price was reasonable. We drove to Chicago from California and access on and off the freeway from the hotel was extremely easy.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at Best Western River North Hotel. We take great pride in the service and amenities of our hotel and our team appreciates the recognition when our guests mention the helpful staff and cleanliness of the rooms. Our location is always popular with our guests as well. Being Chicago's best value is our goal. We look forward to seeing you again on a future trip to Chicago.

"Chicago Marathon"

4
10/10/2017

It was a 35 minute walk to the start of the marathon. A five block walk to the subway on State and Grand. Then a two stop exit on Monroe and then another 5 block walk to the gate for the entrance to the start. Walking distance, from a minute to 10 minutes, to so many restaurants of different price range from the hotel.

"Very happy I picked Best Western River North"

5
09/10/2017

Location, service, food, bed comfort, I give this hotel 5 stars for everything! Very satisfied! The staff were very friendly and helpful. I enjoyed the roof top sitting area and the 24hr available coffee.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing you positive comments, we are very happy you picked to stay with us as well! We appreciate your business and are pleased that you enjoyed your stay. Our rooftop sundeck had been newly remodeled and like you, our guests are really enjoying the upgraded space. We look forward to seeing you again soon.

"Best Western Chicago"

4
09/10/2017

The location is pretty good. The rooms are nice and very clean, you'll find all the amenities in the bathroom. Is there a new part, with brand new rooms, queenie bed and the older part, the main hotel, with very big rooms, kind of apartments. I know all this because i have seen 3 rooms, first at arrival,very nice, difficult to acces, as u have to exit main building, carry on and off your laguages. All new. Unfortunately, in front of our window were 2 very big conditionair machines very loud. Asked to change room, aproved. They gave us a very big room on the main building. The room was very large, with all comodities, everything ok. When we left for dinner...at return, the room was vibrating, the walls was vibrating, the bed was vibrating....the noise was very loud and we're sorry for changing the room....after not sleeping all night we're going to tell them about, the girl at reception desk told us :"there are the rumours of the city"! You already changed the room, u have to keep it...in few words, we had a problem and not the room! We told her we'll pack, left the bags at the front desk to wait for a room, at 10 am....we come back at 16.30 and the guy at the reception just gave us a new room without saying a word, without arguing or somethingelse. The room was ok, we heard "the rumors of the city" but we could sleep. So, i guess, she had a problem....all the other staff was ok, wiling to help. Free coffe. You can make breakfast upon request, is not included. Only for curiosity...we're going upstairs, to see what make the room to vibrate, there was the swiming pool so the engines from the pool and conditioners. So, avoid the room 638....even is very big, beautiful and comfortable. This if you want to sleep...

"Great Downtown Chicago location."

4
08/10/2017

In town for a wedding. Hotel was right between Church (Holy Name) and wedding reception. Staff was great and suite was very nice. If you require a hotel right smack dab in the middle of downtoen near State Street...this is the one for you!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at River North Hotel. Our central downtown location is a favorite amenity with our guests. We're pleased you enjoyed the service from our team and the guest room. We hope you had time to enjoy the pool and sundeck during your stay as well! We hope to see you again soon.

"Great experience"

5
05/10/2017

Even with the remodeling going on the staff was great and the contractors were very courteous. Room was very clean and good sized compared to other hotels in the Chicago area and priced much better. Staff was very accommodating.

"Good value"

5
05/10/2017

Booked in advance of our annual conference and got a super rate for three rooms. Great location with a Hard Rock and the Red Head Piano Bar near by. Super clean, comfortable. Highly recommend. Will be back.

"Frankly, the worst hotel experience I've ever had"

2
05/10/2017

Hotel halls stink of cleansing liquids. Hotel room stinks as if they tried to cover the cat piss with the cleansing liquids. Room looks clean, but doesn't feel clean. Matt added and pillows are very uncomfortable. Receptionists are not very friendly. Upon returning to our room one night we realized that the housekeeping lady threw away (or stole?) our bag with shopping items (there were both some food and clothing items bought earlier that day). There was no way of confusing this bag with garbage, by the way. It was put on the top of our other bag, so there could be no confusion. After realizing that the bag was gone I instantly called the reception. They promised to come back to us the next morning from 8 am till 11 am. However, nobody called us regarding this the next day in the given time period. I came to the reception and the morning manager told me that nobody gave him the information regarding the stolen bag, so nobody didn't even start doing anything that whole time. After explaining the situation again they promised me to try to find our bag. After some time I returned to the reception (because they failed to call me, although they promised to keep me posted). I had a strong feeling that nobody cared much about my situation. They weren't even trying to make an effort and properly apologize. They acted quite lazy. And if I didn't insist on doing something, they wouldn't follow up on the matter at all. They obviously couldn't find the bag, since they lost so much time. At last, they decided to reimburse me for the part of the things that was in the stolen bag (I had a receipt for just some of the things). I wonder, what would happen if the receipt was in the bag and not in my wallet (I guess, in this case they wouldn't reimburse me even this part, not even apologize). Overall, this was a very disappointing experience. Nothing like this has ever happened to me in any other hotels. I have never faced such poor management and poor manners of the receptionists. I know that I will never stay at any of the hotels of this chain. And I will definitely not recommend staying at this particular hotel to anyone. Great location, though.

"Best value and staff in Chicago"

5
03/10/2017

I would without hesitation recommend this hotel to anyone visiting Chicago. The River North neighborhood is safe with lots to do. It is a pleasant walk to Navy Pier and many other sites. The hotel is clean, well appointed rooms and the staff is one of the friendliest you will ever meet. You truly feel welcome to be there. They are always helpful to answer any questions you may have!

"good value"

5
02/10/2017

excellent location; clean; great price; friendly staff. on site parking. good location to highway, and reasonable walk to downtown shops. quiet hotel, and surprised the quality of the bed was excellent

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at our hotel. We are pleased you found us to be a good value, as that is our number one goal. Our excellent location, indoor pool, sundeck, fitness room and on site parking make us hard to beat! We hope to see you again soon.

"Great value, perfect location"

5
28/09/2017

I've been staying at this hotel annually for over 10 years. in recent years they have completely renovated all rooms. This Hotel is perfectly located close to Michigan Ave., shopping as well as in the heart of the best nightlife in the Chicago core. The rates always represent excellent value.

"Great stay"

5
26/09/2017

The staff is very friendly and accommodating. The room is smaller, but that's expected in the city. It is well decorated and equipped. The value was good. We walked to Michigan Ave with no trouble and found many close restaurants to choose from.

"Fantastic Service"

5
25/09/2017

I was in town for business, and to also take in a football game. The rooms are a bit larger than the typical cramped space in a bigger city. The staff at this hotel is first rate and know they're jobs very well and go above and beyond what is expected while being friendly and smiling. Charlize helped me with a tricky booking process that was using a combination of points, gift, and credit cards. She really helped out when she didn't have to, and my reservation was perfect. This location was, and is being remodeled and you can tell it is an older property from the hallways but not in a bad way and kind of kitschy. I would like to recognize Jabig, Maritza, William, and Brandon as exceptional employees Best Western should be proud to have working for them, as well as housekeeping, valet, and desk concierges who I did not get names for but were also great. The rooms were fresh and updated with clean linens and new shower tiles. Chicago is a noisy city, but they offer free earplugs that I did not need to use. The restaurant is on site and can be charged to the room bill as well as provide room service. The food quality is a bit above bar food at a decent price with good service. Location is close to shopping on Michigan, and a short hike to Riverwalk and Lasalle St. The city is easy to get around in with plenty of cabs, Uber, trains, buses, water taxis and rental bikes in season. I recommend this property for all the reasons I have written, as well as providing five star service for a three star price. Oh, and my team lost, but I had such a good time and great stay, that it almost didn't matter.

"Friendly staff, excellent location"

5
25/09/2017

Would definitely recommend this hotel. Awesome location and very helpful and friendly staff. WIFI was bad the first day and non existent the last two days. Also, there is no complimentary breakfast (I realize there is a restaurant on site, but not being a big breakfast eater I hate to pay for breakfast). Rooms and lobby have been recently renovated, but hallways need some work (artwork, patterned wallpaper, etc...) Pool and rooftop terrace were very nice!

"Great location"

4
25/09/2017

Staff very friendly and accomodating. Room was comfortable. Location great able to walk to most things. Restaurants close by as well as pharmacy and big supermarket. Would recommend and also stay again.

"Clean and friendly"

5
21/09/2017

Nice hotel, great view from the rooftop pool lounge area, in the middle of the action and restaurants. Not recommended for light sleepers, I sleep heavy so I slept like a baby through the city sounds. Clean and friendly.

"Great Stay in Chicago"

5
21/09/2017

This Best Western is conveniently located about 5 blocks from Michigan Ave. The accommodations are comfortable, parking is convenient and the staff is very pleasant. The noise of the city is to be expected at any hotel downtown, certainly not a reflection of Best Western.

"A Hidden Gem in Chicago"

5
20/09/2017

Sure, there are the boutique hotels on Michigan Avenue. They're nice, we've stayed at several of them. And you'll pay through the nose to stay there, especially for parking. Or you can wander a few blocks off Michigan Avenue, still in the heart of downtown, and stay at the Best Western River North. All the amenities of the boutique hotels on Michigan Avenue, but lower room prices and lower cost for parking. And you're within walking distance of Michigan Avenue and a short uber/cab ride from other attractions, like Chicago's famous museums. A nice, clean, secure hotel with modern amenities that won't break the bank.

"Best Hotel in Chicago"

5
20/09/2017

I will never stay anywhere other then this hotel in Chicago. The location is perfect, parking is reasonable if you have a car. The staff is incredible. Checking in and out was so easy. They allowed us early check in, and held our luggage well after check out. The room was great. We were upgraded to a suite for no additional charge with our best western rewards. Room was huge, bed was comfortable. Cleaning crew kept our room spotless. Staff was so great. They knew where everything was and gave us great directions. Pool and exercise room were awesome. View from patio at pool was nice. Used the patio and pool everyday. I am beyond happy with this hotel. Nothing bad can be said.

"Decent hotel good location "

4
18/09/2017

The hotel is well located, decent value and clean. It fits the purpose of staying at an affordable place in Chicago with decent location, Staff is friendly and rooms are decent for a short stay. It's a good recommendation for the above stated reasons.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We appreciate your business and that you would recommend our hotel. Our downtown location is one of our most popular features with our guests. We hope to see you again soon.

"Not the best value for my money"

3
13/09/2017

At over $200 a night (tax included) I'm used to ceramic coffee cups and glass drinking glasses...not cardboard and plastic. I guess I'm spoiled with Best Westerns that offer complementary breakfasts and a welcoming cookie. This is the first (and so far, only) B.W. that did not offer complementary anything. The staff however was very friendly and helpful, so thanks for that.

"Met and Exceeded Expectations"

4
12/09/2017

We selected the Best Western River North based on the good reviews on TripAdvisor. 1. We were in Chicago just for a few days and wanted a centrally-located hotel. 2. Room was modern, clean and good sized. Everything worked properly and was in good working order. 3. There is no continental breakfast was a nice to have, but many of the items were empty and needed to be refilled. It did not seem that they had anyone taking care of the breakfast area. 4. The staff was adequate and with AAA discount, a very good value for the money. Parking does cost $25 with in and out privileges. Bottomline: Enjoyed the stay here and would come again.

"Traveling Chef"

4
11/09/2017

In the heart of downtown Chicago. Everything you need is within walking distance. Friendly staff. Clean spacious suite. Recommended by friends. Restaurant on site- pizza really delicious. Lobby beverage bar. Nice touch. On site parking at a discounted rate compared to other hotels in downtown Chicago. Traveling back to Chicago and looking forward to staying there again.

"Best Western"

4
10/09/2017

This is a no frills hotel but has a great location downtown, is very clean, has a friendly staff, adequate fitness center with decent pool, a rooftop deck and a downstairs bar. I would definitely stay again for business.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We are pleased to hear your enjoyed our central downtown location. Our team's goal is to provide exceptional service and rooms cleaned with care. We hope you also enjoyed the pool and sundeck during your stay. We look forward to seeing you again in the future.

"Wow, what a place"

5
08/09/2017

I can't begin to describe this location. Wallace the bell captain was absolutely the best I've seen in a long time. All the frond desk staff were most helpful, very friendly and accommodating. I will definitely be looking to stay there again if I ever return to visit Magnificent Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
We appreciate your business and thank you for sharing your kind feedback. Our team takes great pride in the service they provide to our guests and we are pleased we exceeded your expectations.

"Great location"

4
06/09/2017

Just been redecorated inside and out. So very clean. Comfy beds. Staff very helpful. Location is great for exploring the city. Pool clean and tidy. Pizza place attached to hotel serves fabulous Chicago pizza, yummy!!!

"Very pleased with the room and location."

5
04/09/2017

After a long flight from the UK we arrived at the hotel to a lot of smiles and helpful staff. There is a Valet service and at first we thought this was pricey, however, it is quite the norm in Chicago, parking is pricey throughout. The hotel is close to everywhere if you are an able walker. We walked into part of the town and then got the open top bus which stops not far from the hotel. The suite we had was huge and amazing, this was a kingsize suite. Fridge and microwave available, also safe. Bathroom and vanity area a good size with toiletries given. The pool in the hotel is a little dated but lovely and clean. The running machine I used worked fine and water was available in the gym, a little small but did the job. The balcony was a nice addition. I sat out there for a couple of hours and got the afternoon sun. Great view. We sat in the bar one night, comfortable and friendly. Information is available at reception as well as free coffee. A really nice stay. There is a little noise from the street but what do you expect in the middle of Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your positive comments. We appreciate your business and are pleased you enjoyed our central downtown location and spacious rooms. Our $25 daily onsite parking is the best bargain in town! We hope to see you again soon.

"First Trip to Chicago "

5
03/09/2017

I am so pleased that I picked this hotel. We were greeted by friendly staff & especially Wallace, who went beyond my expectations to ensure our visit was memorable. The room was clean and comfortable with excellent house keeping. The hotel offered all passes to events and everything within walking if you choose that way. The Chicago Hop on off bus one block from the hotel. Lots of very good restaurants within walking distance. I would definitely recommend this hotel to friends. Thanks for making our first visit to Chicago nothing but a pleasure. Wallace our helpful concierge.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We are thrilled to hear your first trip to Chicago was a success. Our team takes pride in providing superior customer care and clean, comfortable accommodations. We hope to see you again soon on a future trip.

"North River location close to restaurants, farther from attractions"

3
02/09/2017

We stayed here for 3 nights, good location close to lots of restaurants. Probably could pick a better location closer to attractions! They were doing exterior construction early in the mornings and the Walls are paper thin... you can hear guests in the next room talking! Bring earplugs!! We will not be staying here again!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience. It is through feedback such as your that we are able to make improvements. We apologize your stay was less than expected. Our central downtown location does offer a great dining variety and is within walking distance to Michigan Ave and the free trolley to Navy Pier. We welcome an opportunity to earn back your business.

"Anniversary Weekend"

5
02/09/2017

We have stayed at Best Western River North when visiting Chicago for many years. We have seen many improvements to the property. We have always enjoyed the location, the rooms, parking on site and friendly and helpful staff. This time we were surprised with an upgrade to a suite, making our Anniversary weekend even more special.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for sharing this kind review of your stay with us! As a returning guest your business and feedback are greatly appreciated. We're honored that you chose our hotel to celebrate your anniversary and are happy you enjoyed the suite upgrade. We hope you'll visit us again on your next trip to downtown Chicago!

"average"

3
30/08/2017

hotel was ok. elevator is very narrow. rooms were ok. we were suppose to get a pullout queen and got a pullout single! Switched rooms for the last night and pullout was ok. I might stay here again. Price for stay wasn't cheap, but wasn't outrageous.

"Great value for Downtown Chicago!!"

4
30/08/2017

Nice location. Walking distance to many things. Rooms are a little small, but newly renovated and very comfortable. In and out parking for $25 a day, which was a bargain. Still renovating the outside. Will be great when it is all done. Would definitely stay again!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your positive comments, we look forward to having you stay with us again. We're pleased you liked the newly renovated rooms and we agree, our parking is the best bargain in downtown Chicago! We hope you were also able to enjoy the indoor pool and sundeck!

"Great central location, with outstanding concierge service"

4
30/08/2017

We enjoyed our recent stay at Best Western River North hotel. It is currently undergoing renovations, so our family would like to make a renovation suggestion...please figure out how to separate the pool and patio entrance so that the patio can remain open past 10:00 pm. We were sitting out on the patio with several other guests enjoying a beautiful summer evening, when a staff maintenance person told us that we all had to leave promptly at 10:00 pm because the pool-patio area was closing. This hotel doesn't have any room for outdoor patio space at street-level, so we felt resentful being sent back to our rooms.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We appreciate your feedback. It is through such feedback that we are able to make improvements. We hope to see you again soon.

"Very nice place to stay"

4
30/08/2017

This hotel is in a great location. Staff was very friendly, the room was clean and the hotel was clean. It's an older building but it good shape. The pool area is nice. There is a nice bar/restaurant on site. It was very quiet.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at Best Western River North Hotel. We're glad you enjoyed your stay. Our team takes pride in the service they deliver. We hope to see you again soon.

"Very good hotel"

4
28/08/2017

I just recently stayed at the Best Western River North and can say I had a very good experience! Room was very clean, staff was very friendly, and the location is great! I highly recommend staying at this hotel.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for taking the time to review your stay with us! We're pleased you enjoyed our hotel's excellent location, friendly staff, and comfortable guestrooms. We appreciate your feedback and we hope you'll visit us again soon!

"Great location!"

4
24/08/2017

We were nervous booking a downtown hotel in Chicago for the price, however this was really a decent option. The location of the hotel is great! Walking distance to major shopping areas and restaurants. We were able to walk to the train to get to Wrigley Field, walked along the magnificent mile and enjoyed the views from the rooftop patio. The hotel itself was clean and had all the basic amenities. No fridge in the room but perhaps that's normal for downtown hotels. The parking was great, we felt comfortable leaving our car in there knowing it was safe. The restaurant connected to the hotel was great too! Would definitely stay again.

"Parking"

4
24/08/2017

We were shocked when we found out we had to pay for parking, we always stay at this hotel ( on Ohio ) and never had to pay. We were charged way more at the BW off of Michigan Ave so $25.00 wasn't that bad.

"Great place to stay!"

5
23/08/2017

We were so pleased we stayed at this hotel! After searching to find a reasonably priced hotel with parking prices that were not astronomical, we landed on this hotel. It was so convenient within walking distance to the Chicago transit (red line takes you to many highlights of the City), amazing restaurants (you have to try "Lou Malnati's Pizzeria"), stores. Even though a modest hotel, it was excellent!

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for sharing your experience while staying with us! We pride ourselves on offering a convenient location with modern amenities for a great value. Our on-site parking is a unique feature and at only $25 per day it's one of the most affordable parking options in our area. Your business and feedback are truly appreciated and we hope you'll visit us again on your next trip to Chicago!

"End of Summer vacation"

4
23/08/2017

This is a great place to stay. Professional, courteous staff. Great room rates AND parking rates. You can easily see 5 or 6 restaurants from the hotel. Portillo's, Hard Rock Café, Rock n Roll McDonalds, Rainforest Café (Perfect for families/kids), etc.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for taking the time to review your stay with us! We're pleased you enjoyed our hotel's convenient location and friendly staff. Our on-site parking is a unique feature for our area and at only $25 per day it's a great value. Your business and feedback are appreciated and we hope to see you again in the future!

"This hotel is a heck of a deal in one amazing location"

5
22/08/2017

First off, William, Shantae and Wallace made our entire 5-day stay memorable and welcoming. Our room was renovated, spacious and comfortable. Unfortunately, we were right at street level and facing the McDonald's, so it got a little noisy. It helps if you set the HVAC to "fan" at night to drown out the noise. This hotel is close to everything. Save your money and don't bother with Uber, Lyft or cabs! Buy a Ventra card and take the subway and buses to everywhere you need to go ... or walk! Within 15 minutes you can go everywhere - Willis Tower, Navy Pier, Magnificent Mile! And the food - ask Wallace what's cheap and good, he won't steer you wrong. The restaurant in the hotel wasn't bad either. You won't regret staying at this hotel!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us! We pride ourselves on being an amazing value in an incredible location, and we are pleased to see you felt similarly. We hope you were able to also enjoy our indoor pool and sundeck while you were with us. We hope to see you again soon.

"Great location!"

4
17/08/2017

This was my first time staying here and the location is great! It's kind of a crazy layout our room was on the 3rd floor but we had to go to the 4th floor then walk down a long hall and get back to the elevator and go back to the 3rd floor ( Not an ideal situation if you have had a few libations!) After we managed that, the room was good size, clean, and very comfortable. I see they are doing renovations to the hotel. I would there again!

"Exceeded expectations for a Chicago hotel"

5
16/08/2017

Reserving the room went very smooth. Approaching the hotel, don't let the outside fool you because the inside is renovated nicely. The valet parking was pretty disorganized, but we got our car back in the end so it is fine. If you want, there is in-out privileges included with the $25 parking now as I found out when I got there. We had no problems with the attitude or knowledge with the staff. Very suitable, accessible location for tourism as well as it is very close to many attractions and the train station which can take you to even more attractions. Highly recommended for Chicago first-timers!

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for sharing these positive comments about your stay with us! We're happy that our renovated guestrooms and convenient location to nearby attractions enhanced your travel experience. We're currently updating the building exterior to match our new modern style and amenities. Your feedback and recommendation for first time travelers is greatly appreciated. We hope to see you again on your next visit to Chicago!

"Best deal in town"

5
16/08/2017

This is the second time we stayed here. while we pay for parking now, its still one of the best deals close to down town in the city. You can walk three blocks and be at the river or three blocks and be at the subway which gives you access to the whole city. They are upgrading the exterior now, most of the rooms have already been upgraded. New bathrooms, LCD screens and amenities. This is truly a hidden gem in the city.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for taking the time to review your stay with us! We're happy you enjoyed our hotel's convenient location and newly renovated guestrooms. While we no longer offer free parking it was important to us to still offer our guests a great value, at only $25 per day. Your feedback and loyalty as a returning guest are truly appreciated and we hope to see you again in the future!

"Great location and hotel"

4
15/08/2017

This location is within walking distance of most things and the on and off trolley has a stop right across the street. I wish there had been a breakfast buffet but there was fruit and coffee bar in the lobby. Wallace was the most helpful front desk helper that you could ever find. He was everyone's friend and VERY VERY helpful with tons of information and getting us tickets to things and telling us where to go etc etc etc. The room was great; the pool was nice; the parking was cheapest I have found in Chicago and VERY convenient right outside with easy in and out! Would definietly come back.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for taking the time to share your experience! We're pleased you enjoyed our hotel's friendly service, newly renovated guestrooms, and indoor rooftop pool. Our on-site parking is a convenient feature and at only $25 per day it's a great value for our central location. Your business and feedback are appreciated and we hope you'll visit us again in the future!

"Clean and good location"

3
15/08/2017

Went for a girls weekend downtown with friends. Overall the stay was good. The room was clean and comfy. the beds were nice. Although the location was great the windows faced an alley and wasn't the best view. Also the showers hot water was intermittent. There was no fridge. At the end of the stay, I noticed there was additional 52.50 charge on my card. I called complaining and they removed the charge. Glad I checked so I didnt get overcharged for no reason.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our hotel's convenient location and newly renovated guestrooms. While only our suites include fridges we do have some extras available upon request to accommodate our guest's needs. We apologize for any inconvenience regarding the additional charge to your credit card; your feedback will help us to improve our guest experience. We appreciate your business and hope to see you all on your next girl's weekend!

"Great Location"

4
10/08/2017

I always book a room at this hotel when visiting downtown. Within walking distance to many attractions. Great service, and clean rooms. Parking is only $25 which is far less than any other hotels downtown.

"Brilliant Hotel"

5
09/08/2017

We stayed here for 4 nights,the staff were extremely pleasant and helpful,especially Wallace,the concierge,he couldn't do enough for us!The hotel is well situated for the hop on hop off buses and we easily walked to State St.and the river.The hotel is very clean and well looked after and it also has a really nice indoor pool.I would definitely recommend this hotel.!

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for the positive review of your stay! We're glad to know that our friendly staff and clean, comfortable guestrooms were able to enhance your Chicago experience. Your business is greatly appreciated and we hope you'll visit us again in the future!

"Fantastic "

5
08/08/2017

This hotel is right in the middle of happening district of Chicago. Food is good as well. There's renovation happening and hence some noise during the day. Significant value for money. Rooms are big enough for a small family of 3.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for the positive feedback regarding your stay! We're happy that you enjoyed our convenient location for an excellent value. Your business is greatly appreciated and we hope you'll visit us again in the future!

"Fourth visit and still a real value."

5
08/08/2017

This was our fourth visit in the past year and we truly believe this is a great value in the city. The hotel has an excellent location in the River North area, being close to many dining opportunities within walking distance and easy access to the bus lines. One can get to pretty much anywhere in the city in short time. The rooms are extremely large and clean, the indoor pool is of good size, and clean, the lobby is inviting, the newly-refurbished roof garden is pleasant and offers a good view of the famous skyline, and the $25 per day parking is a real bargain. We have had nothing but excellent treatment from every one of the the staff members, and are always made to feel important and welcome. Superstar Host Wallace is one of the finest human beings we have had the opportunity to meet anywhere. Nasheed and Isaac made our check-in flawless and friendly. The marvelous efforts by Anthony, Shauntae (I probably still spelled your name wrong), Ciera, DeAndre, Charlotte, JaBig, Marita, Elena, Jerry, and every one of the staff were kind, professional, and competent. We look forward to returning soon.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy to know that we've consistantly provided you with outstanding service for a great value. Your feedback and loyalty is greatly appreciated and we hope you'll visit us again soon!

"Weekend visit"

5
07/08/2017

We arrived and we enthusiastically greeted by Wallace, the parking attendant. Check was smooth. The bar was nice and the rooftop patio was excellent. The room was comfy. The internet was slow. The pay for movies worked well. All in all a nice stay.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for sharing your positive comments regarding your stay with us! We're happy you enjoyed our friendly staff and comfortable amenities. Your business is greatly appreciated and we hope to see you again in the future!

"Wonderful experience"

5
03/08/2017

The room we originally booked was already taken by the time we arrived, but we were up graded to a family suite which was for my children one of the highlights of our trip to Chicago. The service desk staff that checked us in were very wonderful about answering all my questions and were very friendly.

"Great price, great location"

5
03/08/2017

Better deal on parking than most places on Near North Side. When we checked in for first of four nights, we couldn't connect to wifi, which we are highly dependent on. Jabig at front desk quickly responded, saw there was a problem and within 15 minutes moved us to a new room with great wifi. A-plus for her fast service.

"Reasonable for Chicago"

4
02/08/2017

The location and the $25 day parking compared to $55-$65 a day at the other hotels is why I chose this hotel. I was very pleased with the location. It is close to the River North tour bus stop. Many restaurants were close by. The hotel is older but updated and clean.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're pleased you enjoyed our hotel's newly renovated guestrooms and discounted parking amenity. We appreciate your feedback and we hope you'll stay with us again on your next trip to Chicago!

"Good hotel"

5
02/08/2017

The front desk staff are friendly and provide a room upgrade. it's a wonderful place to live for few days. The price is fair and the hotel locates in the center of Chicago. I recommend this hotel to people visiting Chicago.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for taking the time to review your stay with us! We're pleased you enjoyed our hotel's friendly staff and newly renovated guestrooms. We appreciate your feedback and we hope you'll visit us again soon!

"Experience"

5
31/07/2017

I really enjoyed my stayed at the BW hotel the room was amazing. The suite was big and had lots of room. The room was clean. I was kind of disappointed that the room did not have a microwave. I was aslo disappointed that we could not check in earlier than 3:00 pm. I called on several occassions to asked if they could change the time to a earlier time but no one responded. I t was my anniversary and we wanted to be downtown earlier so we could do a few things. I also expressed that it was my anniversary and i did not receive even a card in the room. I mentioned to the customer service person on the phone but she pretty much ignored me. I was vert disappointed abot that part .

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments, we appreciate your business. We're pleased that the room was amazing. As out standard check in time is 3PM, we cannot always accommodate an earlier check in. The guests from the previous night have until check out time and then the rooms need to be cleaned by housekeeping. We hope to see you again on a future trip to Chicago.

"Old hotel but rooms are updated."

3
27/07/2017

This is the second time we stayed at this hotel, the first time must have been over 20 years ago. The location is good, about 5 blocks west of the Magnificent Mile and just a few blocks north of the river. The lobby area is very narrow and tight and the elevators are old and slow. Our room (a suite) is extra, extra large. You could have easily fit another king size bed. It was nicely renovated which includes the bathroom. The main complaint about the room is the noisy air conditioner. Besides the noise, cold air was blasting towards the bed with no adjustment to redirect the air elsewhere. I ended up putting a chair in front of the A/C unit to make it comfortable. Added plus for this hotel is parking which is a bargain at $25 with in and out privileges. Less than 1/2 of what they would charge around this area.

"Wallace great staff member"

4
27/07/2017

Wallace has a great sense of humour & he made our stay in Chicago great! He made us laugh every time we spoke with him. He gave recommendations for places to eat and gave us directions to sights. He gave us advice that was always great! We could not wait to see him each day. We were disappointed that he was not working on our final day. On the downside, the housekeeping service tried to come in our room early each day. The major problem is the bathtub did not drain while you were taking a shower. However, we will definitely stay there again. The location was great. We could walk almost every where we wanted to go. Our experience was great.

"Awesome team at River North"

5
27/07/2017

We had a dead battery in the parking lot. The front counter, manager, and maintenance man were all very helpful. The maintenance used his personal car to jump our car. Very professional team that work very well together to help visitors. Awesome Customer Service!

"Great hotel"

5
26/07/2017

Very well priced and close to everything... food, bars, red line etc! This is the first place I call when coming to Chicago! Front desk staff is very friendly and efficient... valet parking is no extra charge and the $25 parking fee is one of the lowest around!

"Great Hotel."

4
25/07/2017

Very good hotel. Wallace, I believe is his name, made the experience great! He was very friendly and hilarious. He will make sure you are noticed and welcomed. The check in lady, I didn't get her name, but she was very sweet and friendly. Made us feel comfortable and got us in as fast as she could. She did notice and complimented my boyfriend and I wristbands which was sweet of her. You wont pick badly if you stay here.

"Nice hotel in downtown "

4
19/07/2017

Nice location in downtown at a reasonable price. Close to Navy Pier, Magnificent mile and good restaurants. Hotel staffs are friendly and helpful. Very good for a short stay in Chicago. Air conditioning is a bit loud though.

"Not the best bang for the buck"

2
14/07/2017

The place is okay, but for an extra few bucks you can stay at much nicer hotels in the area. Was in Chicago for a wedding and the rooms my friends were staying at were much better and less noisy. Placed reeked of marijuana on the floor. Should mention though that the staff were very nice!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for taking the time to share your feedback, it is through feedback such as yours that we are able to make improvements. We apologize your stay was less than expected, but we are pleased our team provided great service. I am confident, given another chance, River North Hotel will impress you.

"Never stay there again"

2
14/07/2017

Concierge was indifferent and very rude when checking in. Even my teenager mentioned the lack of customer service. The elevators and halls smelled awful. We had to change rooms after we checked in as it smelled so awful in our room. Concierge could have cared less.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at River North Hotel. We apologize for the issues you encountered, this is not typical of our hotel and we will be investigating your comments and making any corrective measures needed. We appreciate you taking the time to let us know. We welcome an opportunity to earn back your business.

"North River Chicago River"

4
11/07/2017

This is a good hotel. Not much on the outside, but the rooms are nice though small. The staff was professional and helpful. Everything worked well. The restaurant had good pizza and salad. The location in Chicago is very good. It's near a metra and bivvy bike site.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our friendly staff, convenient location, and tasty on-site restaurant. Your feedback is greatly appreciated as we plan to repaint the building exterior during are upcoming refreshment project. We hope you'll visit us again on your next trip to Chicago!

"Pretty Good"

3
10/07/2017

Was a fairly decent hotel. They gave us late check-out because we arrived pretty late in the evening, which was nice. It's a good location as well because we could walk to any place downtown. Finding our way around the building was pretty easy too.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our hotel's convenient location to nearby attractions. Your feedback is greatly appreciated and we hope you'll stay with us again on your next visit to downtown Chicago!

"Great Experience"

5
10/07/2017

My family and I had a wonderful experience at Best Western River North. The location was perfect-a quick walk to Michigan Avenue and so many great dining places near by. The staff was exceptional-so friendly and helpful. My kids loved the pool and we enjoyed the views from the rooftop deck. We will definitely stay here again next time we are in Chicago.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy you enjoyed our convenient location and friendly staff. Your feedback is greatly appreciated and we hope you'll visit us again on your next trip to Chicago!

"Nice to stay at heart of the city"

4
09/07/2017

Just at the heart of the Restaurant district. Easy to hop through the city. Good value hotel. Clean rooms and services. Easy Check-in & Check-out. Just 20 mins walk from Navy Pier, 7 mins from Magnificent Mile and 10 mins from Chicago River.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our clean guestrooms and convenient location. Your feedback is greatly appreciated and we hope you'll visit us again on your next trip to Chicago!

"Great location, good hotel"

4
07/07/2017

The hotel room was nice and clean. Staff was friendly. The attached pizzeria restaurant was nice, and great for a late night snack. The location was fantastic, within walking distance of a number of attractions and multiple mass transit entry points. I would definitely stay here again. The only down sides are that the street noise was somewhat loud at different times, but that's to be expected for a hotel on a busy street with a lot of foot traffic. Also, there's not an ice machine on each floor, so if you wanted ice it was a bit of a trek.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for sharing your experience with us! It's feedback such as yours that enables us to improve our product and services. We're happy you enjoyed our clean guestrooms, friendly staff, and central location. Your loyalty is greatly appreciated and we hope to see you again on your next trip to Chicago!

"Highly recommend"

5
05/07/2017

The staff was wonderful. They made our stay so enjoyable. I traveled with 2 physically challenged teens. The staff went above and beyond to accommodate our needs! Everyone was helpful, friendly and fun.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for the wonderful review! We're happy our friendly staff made your family feel welcome and were helpful throughout your stay with us. Your loyalty and feedback are greatly appreciated and we hope you'll visit us again on your next trip to Chicago!

"Loud but Comfortable"

3
04/07/2017

Getting to this hotel off of the interstate is fantastic and easy -- as is the parking price. However, the hotel rooms are quite loud -- especially if your room is near the vending machine! The rooms are clean and the decor is nice. The bathrooms are quite small. But, for the price of parking and the ease of driving, it's worth it in my book. We will return.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us, we are pleased you enjoyed our great location and your room. Our hotel is easily accessible from the highway, and puts you within walking distance to most Chicago attractions, shopping and dining. We look forward to seeing you again soon.

"2 days in downtown Chicago"

4
04/07/2017

Walking distance to Michigan Avenue and places north of the river. Parking on site is a plus at $25 per night or $35 per day with multiple in/out. Pool was plain but enjoyable. Many good restaurants within blocks. Friendly staff, too.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for sharing your experience! We're glad you enjoyed our central location near attractions, restaurants, and shopping. We appreciate your business and hope to see you again on a future trip to Chicago.

"Stay here if you can't afford any better"

2
03/07/2017

I had a few surprises staying here with my kids. 1) The bathroom door didn't latch. 2) The deadbolt on the room didn't work. 3) The garage parking was $25. I should have guessed that last one, but they didn't tell me when I made the reservation or when I checked in and was given a parking permit. On the bright side, the room was clean, there was a nice rooftop deck and indoor pool, and we were within walking distance to the Navy Pier.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments. It is through feedback such as yours that we are able to improve our product and services. We happy you enjoyed the pool, sundeck and our central location. Our parking is the lowest of hotels in the downtown area. We will address the issues you mentioned, as these are not typical of our hotel. We hope you will stay with us again on future trips to Chicago.

"You can do better"

2
03/07/2017

This hotel was a bit cheaper than others but I wouldn't choose it again. My family had 2 rooms, and both had ridiculously noisy air conditioner units that woke everyone up every time they cranked on throughout the night. The rooms were otherwise nicely renovated and location was decent (about a 1 mile walk from Lake Michigan). But if you'd like to sleep at night, don't stay here.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience as through feedback such as yours we are able to improve our product and services. We apologize your stay was less than expected and we will look into the issue with the air conditioner. We are pleased to hear your you enjoyed the newly renovated rooms and our great downtown location. We welcome an opportunity to earn back your business.

"Stay for good location"

3
29/06/2017

This well-located hotel make for a satisfactory stay if it is available for a reasonable rate. The in and out parking is very reasonably priced and the staff is friendly and helpful. Room was fine - typically Best Western in decor and amenities although HVAC systems need a major overhaul to lessen noise and increase efficiency.

"Great location"

4
28/06/2017

We stayed at the Best Western River North Hotel for two nights. The location was excellent. We walked to many places. The Big Bus was also very close so if you didn't want to walk everywhere you could hop on the bus. We did that too. The hotel was very pleasant and clean. The front desk was very helpful with directing us for dinner. When it was time to leave they were great at letting us know the best way to get back to the train station.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience. We're glad your enjoyed our central downtown Chicago location, steps from Tour Bus stops, restaurants and shopping. We appreciate your business and hope to see you again on a future trip into Chicago.

"Good location, not super close to the shops but still easy to get around"

3
28/06/2017

Hotel was decent and good for price, it wasnt super close to the shops but not a bad walk and was a cheap lyft ride to get to places. Only problem was someone checked us out when we went to go walk around before we left so when we went back to room they were cleaning it.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments, it is through feedback such as yours that we are able to improve our product and service. We apologize for any miscommunication with your check out, this is not typical of our hotel. We're pleased you enjoyed our location, near shops, restaurants and attractions. We hope you will choose us again on your next visit into Chicago.

"Very good located"

5
27/06/2017

Excelent service of the personnel, rooms very clean, very well ubicated on the best area of downtown, I had a wonderfull time. We were a big family group and they have outstanding service and very patience.

"Weekend in Chicago"

4
26/06/2017

We like the Best Western in River North for the proximity to everything. It is walking distance to Michigan Ave, Eataly and lots of restaurants and shops. The remodeled rooms are very nice. They have a great pool and patio. Staff is always friendly and helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing you comments regarding your stay. We're please that you enjoyed out great downtown Chicago location and our recent room renovations. Our indoor pool and sundeck are a favorite of our guests. We hope to see you again and we appreciate you staying with us.

"Great Experience"

3
21/06/2017

G R E A T S T A F F T H R O U G H O U T H O T E L This is an older hotel, but well maintained. Everything seems to be freshly painted, and in working order. As per usual, the elevators are tiny weenie. Since it is old, you can hear the drunk ladies coming in thru the hallway after the bars close. :-) The first night (in June) we turned the loud venting system off. It was uncomfortably hot and outside noise was awful. So the next 2 nights we put the air on and it canceled out the other noise, and sleeping was cooler. Our room was smaller, but clean, and the bathroom was updated nicely. Let's talk about the wonderful underground parking: $25 a day BINGO. With a parking attendant too. Shazam. So many interesting places are within walking distance: Rainforest Cafe, Hard Rock Cafe, Walgreens, Portillos, and that is just within 2 blocks, You could easily walk to Navy Pier and not deal with parking down there. Also, walk 2 blocks and grab a city bus. It is $2.25 cash a trip, or go to the Bus Station or Walgreens and get an unlimited 3 day pass. Don't fight traffic, just taxi or bus it. So, the LOCATION of this hotel is PRIMO. Our pool experience was not the best. The pool water was slightly cloudy, but then there had been SO MANY children in there previously. A little scummy on the tile too, but that happens with a lot of use. We were so disappointed that the rooftop deck was unavailable. The website did not mention that fact. We so wanted to have cocktails up there after dark. The front desk crew were quite accommodating. They rounded us up a mini fridge, and adjusted our room rate to reflect the current going rate. Thank you so much. One of the gals printed up a local map so I could plan my route. I still got confused but then, I usually am. The bar and restaurant are pretty small, but you can eat and drink there just fine. Loved the "selfie station" too. Food was just ok, not spectacular. Great bartender, but I thought the food servers should be wearing some sort of uniforms. Just my taste. I did get some conflicting info on busses and the Free Trolley, so do your own research. L O C A T I O N L O C A T I O N

"Great location and price!"

5
20/06/2017

The Best Western River North is a great hotel only 3.5 miles away from soldier Field walking time 45 mins. All amenities are close by this includes local restaurants and commercial chains directly across the street is a McDonald's.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback. We strive to be Chicago's best value and we're please to here you enjoyed the location and price.

"Excellent Hotel!"

5
20/06/2017

This hotel was excellent. The location was great, close to Navy Pier. The staff was courteous and knowledgeable about the area and was able to recommend restaurants and other attractions. The hotel itself was very clean and the decor is updated. I would definitely stay here again.

"Great stay!!"

5
18/06/2017

Had the opportunity to stay at this hotel recently. It's conveniently located a short distance from the highway. We were met by a friendly and professional staff. The room we booked was an oversized room with large bathroom. The bed was a comfy king size. There is a restaurant on site with outdoor patio deck, unfortunately we arrived too late to enjoy. Will definitely stay here again when passing through the area.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We're please you enjoyed our spacious rooms and great downtown location. Our sundeck offers great views of the Chicago skyline so we hope you will get to enjoy this on your next visit. We hope to see you again soon.

"Great experience"

5
16/06/2017

The staff were very friendly and helpful. My sister and I arrived in Chicago by bus early in the morning and though our room wasn't ready the hotel let us store our bags and change, so we could explore chicago more comfortably. The hotel is in a great location it is an easy walk away from the magnificent mile. I would definitely stay again.

"Handy to the Merchandise Mart"

4
14/06/2017

Helpful staff, good restaurant, updated rooms, friendly bartenders, great pizza! Convention rates are reasonable, but way above the normal rate structure, from what I've seen. It's an easy 6 or 7 block walk to the Merchandise Mart, and there are a number of restaurants in the immediate vicinity.

"Good location and good price"

4
13/06/2017

The location is great for seeing downtown Chicago and parking is a reasonable price. Walking distance of great sights and food! Room price is very reasonable for where it is. Wifi was hit or miss (often a miss!).

"Great Staff"

5
12/06/2017

This hotel is in a good location with lots of great places to eat near by. The hotel staff was great. Shanta at the front desk was great. She had all the answers and info we needed for our stay. There are nicer hotels in this area but, the staff and cleanliness of this hotel has earned our loyalty.

"Clean, Comfortable and Great Location"

5
11/06/2017

The room was great, we were upgraded to a suite, beds were comfortable, rooms were clean, parking was very convenient. We got breakfast at the hotel, it was very good. Love all of the options for food nearby.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
We are so appreciative of your outstanding review of our property. We do our best to create the best value in Downtown Chicago. Our location is awesome and near all the best restaurants. Our staff always strives to create a welcoming experience for each one of our guests. Thank you for staying at the Best Western River North Hotel and sharing your experience with others. We hope to see you the next time you are in our beautiful city!!

"Best Staff"

5
10/06/2017

In addition to the great location and reasonable prices, the Best Western River North has some of the most personable, helpful and professional staff anywhere! Wallace, the concierge, is outstanding. Whalid who runs the on-site restaurant is genuinely caring and concerned about the experience of customers. The front desk staff is always attentive and ready to help solve any issues. You can't beat this hotel for all around experience for a moderate price.

RiverNorthHotel, Supervisor at Best Western River North Hotel, responded to this review
Good evening!, I want to express our appreciation for you taking the time to write a review on your stay with us while in Chicago. We are glad that we met your expectations and that everyone went above and beyond to attend to you. we always want to make sure that your stay with us is always as if you were at home welcoming and always willing to be there if you have any questions. We hope to see you soon on your next adventure to Chicago, you have a great day!

"Good place"

4
08/06/2017

This is a nice hotel. It is older but the rooms seem to have been updated. The halls and the building you can tell are very old with a new coat of paint on the walls. But it was clean, shower water pressure was very low. They didn't offer a free breakfast which was a big disappointment to us. We would stay here again but will also check out other hotels in the area.

"Best Western River North Hotel- Chicago- Fantastic Experience!"

5
05/06/2017

Best Western River North in Chicago- excellent place to stay! Very close to classy restaurants and bars, and walking distance to the Hancock Center. Hotel is reasonably priced and has excellent rooms with funky bathroom tiling! I really enjoyed my stay here and would recommend it to anyone visiting Chicago and wishing to stay downtown!

RiverNorthHotel, Front Office Supervisor at Best Western River North Hotel, responded to this review
Good Evening! First I want to thank you for choosing our hotel over so many while your stay with us I Chicago. We are glad to hear that everything you guys were visiting was with in distance and made everything convenient and enjoyed the newly renovated style of our rooms. We hope to see you guys again in your trips to Chicago. Take care and have a great day.

"Dirty"

3
05/06/2017

Lobby for check in wasn't clearly marked, and hard to find. Same issue with elevator in the parking lot. Staff was OK, not very helpful. The hotel wasn't very clean, but not overly dirty. For example, the pool had what looked like hair, maybe dust, floating in it. I am not easily grossed out, but this was enough to make me not want to take a swim. Everything else just average.

RiverNorthHotel, Front Office Supervisor at Best Western River North Hotel, responded to this review
Good Evening, First we want to thank you for choosing our hotel to stay while here in Chicago over so many that are available in the big city. We want to apologize for not meeting your expectations with the over all cleanliness. We all at the Best Western Strive for perfection and make it a point to be as helpful as possible and have housekeeping constantly doing rounds in the hotel and maintenance to insure the cleanest possible interaction. We hope that you would allow us a second chance to a better experience. Your feedback is important to us for any improvements. We hope to see you in the future. Have a great day

"Chicago get away"

4
03/06/2017

Met native Chicagoan for 1 day business and the rest pleasure. Location was good for River walk , Navy Pier lots of eatery and shopping . Had a great time tried to book extra nite but no rooms available . Will put on list of must see again

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Thank you for the outstanding review of your stay with us! We're happy to hear that you enjoyed our convenient location and helpful staff. We look forward to seeing you next time!

"No bottle Water in hotel"

3
01/06/2017

As a matter of courtesy, you could put bottled water in the guest rooms. You are not below affording this. I was flabbergasted when I was told there ws water in the lobby if I wanted water. So, do you expect your guest to leave the 5th floor in the mid of the night just to get water in the lobby.? I would assume it's rather preposterous.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
We apologize for the inconvenience you endured while staying with us. We have new vending machines that offer water on each floor of the hotel. We also have complimentary coffee, tea and infused water in the lobby. We will take your suggestions and use them to make improvements. We hope to see you in the future, until then safe travels.

"Great Hotel"

5
31/05/2017

This hotel was very clean, I always felt safe, and it was perfectly located for my needs. I walked everywhere I needed to go. I would recommend it to anyone traveling to Chicago. I plan to take my wife with me next year.

"Business Trip"

4
29/05/2017

Best Western River North Hotel is in a great central location in Chicago. I have stayed here for years and the hotel has generally been very good. There is some renovation going on but I never noticed. The only change I do not like is they now charge for parking ... and why two fees; one price if you leave you car parked and one if you take it out.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Thank you for your business throughout the years. We truly appreciate you loyalty. I know you must have been disappointed to find that we now charge for parking. What you probably do not realize is that we still offer the Best Parking Prices in the Downtown Chicago area. We are committed to creating value for our guests and having the lowest priced parking is just part of that commitment. We hope to see you the next time you are in the Windy City on business. Until then, safe travels.

"Bad internet"

3
27/05/2017

Hotel was adequate but room internet was terrible. I had to go out into the hallway to get a network connection and then lost it repeatedly in my room. Front desk said they re-set the router but it didn't make any difference. It made it difficult to do my work as a result.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Hello Steve, Thank you for sharing your experience. We can assure you that your wifi issues are not typical of our property. We feel terrible that you were not able to be as productive as you needed to be. We understand how frustrating that can be. We appreciate your feedback and we will work hard to fix the issues you experienced. We hope to see you the next time you are in Chicago so you can see the improvements we made. Until then, safe travels.

"Would Never Go Back!!"

2
25/05/2017

Check in was smooth but when we arrived in our rooms we were very disappointed. Now I'm not sure where the people who have given this place good reviews normally stay but their expectations are clearly not very high. The room was clean but dated back to the 80's at best. The air conditioner was so loud you could not watch tv while it was on. The shower had zero pressure so it took me a very long time to simply wash my hair. The bathroom is so small you have to practically sit on the toilet before you can shut the door. There is no closet to hang things just a hanging rack in the already very cramped bathroom area. The layout of the hotel is so bizarre. We had to go outside and enter through another door to get to our room. Otherwise we could have taken the slowest elevator I have ever seen (and they only have the one) to the forth floor...walk across the building to the other side and take a different elevator (again slow as molasses and only the one) back down to the floor you were on. We always went outside the the other door and always just took the stairs. The noise was unbelievable. I stayed in Times Square and had a much quieter room then this one.They were doing construction on the building that started as early as 7am most days so sleeping past then was not an option. I think they were actually working on the room right above us to be honest because the banging was insanely loud. There is a pool but no hot tub which would have been the only thing we were hoping for after a long day and night of nonstop walking. The staff was incredibly friendly however one of them is not very honest as money was stolen from my room one day. And not just that I left it out in the open. I had it in a pair of pants in one of my drawers. They actually went through my drawers and managed to find the $200 I had in my pocket. I know I should have not left it there but it was specifically brought to pay for my parking when returning to Canada to I wanted to keep it separate from my American money. I never would have thought someone would go through my bloody drawer and take it. Lesson learned. I called and talked to a supervisor who never returned my call thus far so I'm going to assume this is a matter they don't much care about. Would I stay here again? Not if it were free. But I do recommend the area. It's pretty close to all the major attractions. Like any downtown you have to bring your most comfortable shoes and expect to walk around. Ubers and taxi's are crazy cheap if you have mobility issues.

RiverNorthHotel, front office supervisor at Best Western River North Hotel, responded to this review
Good afternoon Sherry, We want to first off Thank you for choosing our hotel among many others while your stay here with us in Chicago. We truly apologize that your stay with us was uncomfortable, we try to provide a comfortable, modern environment for everyone with friendly staff to help with any of your needs. We have the front desk 24/7 so for at any reason you need assistance we can do the best to make sure you are happy. We have contacted your mobile number and left a voice message in regards to the situation you have mentioned above. Any situation that occurs does take some time to investigate to get all proper knowledge and facts. We do apologize if this time exceeded what you were expecting and you felt like we do not care. That is very much not the case. We do not take any situation little or big lightly. Please contact us at your earliest convenience. 312.467.0800

"VERY NICE"

5
24/05/2017

HAPPILY SURPRISED WITH THIS HOTEL! WILL STAY THERE AGAIN! We went to Mc Cormick center for a food show and we had a shuttle to the convention center! Walking distance to everything! The only limitation was that they didn't have breakfast!

Delores B, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience with our TripAdvisor visitors. We are glad to hear that you were pleased with the location. We actually do have an on-site restaurant that offers a hot-cooked to order breakfast starting @ $7.00 per person as well as serves Lunch, Dinner and provides Room Service. We will be sure our team does a better job of communicating this to our guests. Thanks again for sharing. Safe Travels :)

"Great Location!"

5
23/05/2017

This hotel is a great location- it's about 6 blocks from Michigan Ave. and near tons of restaurants, bars and shops along the side streets. So much within walking distance and a cheap Uber ride from others. There is a McDonalds across the street (which is nice if you're out late at the bars!). The staff was great and super friendly! The rooms are clean and roomy- they are doing a lot of remodeling, but we were in a completed room. It's clean and quite. The best part is the parking is only $25 a day!! By far the cheapest in Chicago. I have stayed at this hotel 3 times in the last 10 years and it's still a great place to stay!

Delores B, General Manager at Best Western River North Hotel, responded to this review
We are glad you enjoyed your stay with us and were pleased with the location, parking and staff. We hope to see you the next time you visit the Chicago area. Safe Travels :)

"Overbooked and bumped"

1
21/05/2017

So I never got a chance to stay here. They emailed me that they had oversold the hotel, and that I wouldn't have a room. But they "offered" to put me up at the Midway airport, which is 11 miles and 35 minutes away, and at the same rate as downtown ($340)! Midway Marriott currently is running $230/night. So basically, Best Western River North is running their business like an airline. Overbook, then kick people off the plane. Only there is no compensation offered. Just "get out, we don't care that we sent you a confirmation number". Oh, and the "connectivity" they cite as a reason didn't exist. I actually called the hotel after booking to make sure that it had gone through as I knew it would be a tight weekend. I was told, "no problem, here is your confirmation number". Just be careful staying here; you may be out on the street. Here is the email: "Thank you for choosing Best Western River North Hotel during your visit to the Chicagoland area. Unfortunately, at the time your reservation was booked our hotel did not have any rooms left available for the dates of your stay. This was due to a connectivity issue which allowed your reservation to be booked, but not transmitted into our hotel's property management system. While we love the opportunity to have you as our guest we're unable to accommodate your reservation and have made alternate arrangements for you at the full-service Chicago Marriott Midway for your requested stay dates of June 3rd, 2017- June 5th, 2017. The price of your reservation in the amount of $339.99 per night is being honored at the alternate hotel."

Delores B, General Manager at Best Western River North Hotel, responded to this review
We appreciate you sharing your comments with our TripAdvisor visitors and totally understand your being upset. We truly wish there was something that we could do to prevent having to relocate our guests. We would absolutely love to have you stay with us. Unfortunately this is out of our control. We did not bump guests due to overselling. There was actually a glitch in the system which caused guest to be able to book rooms that were not available. The hotel has been sold out as many of hotels in the area for over a year due to the ASCO Convention. Please know that there was nothing the staff and/or management could have done to predict and/or prevent this from occurring. This is the first and playfully the last time we encounter anything of this nature. We did the best we could to notify our guests and provide options of refund and/or alternate locations. If there is anything we can do please email me @ [email protected]

"Experience"

5
19/05/2017

Really nice and clean place to stay. Staff was overly helpful with everything we needed. Even helped us with good places to eat at where we were going also. Also helped us with how to get to places that we wanted to go to.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Thank you for the outstanding review of your stay with us! We're happy to hear that you enjoyed our convenient location and helpful staff. We look forward to seeing you next time!

"Sporting Vacation"

5
18/05/2017

The Best Western River North was perfect for my wife and I and what we were doing. It was centrally located so we were able to walk to most places that we went. Although public transportation is awesome downtown. Being downtown, you do have some downtown noise, but that is to be expected. Overall, very happy with our stay there.

"Good Location but small rooms"

3
18/05/2017

Great location, located in the middle of river north area. The rooms were nice at this hotel but were very,very small. The staff was very nice and the breakfast was also great. During my second day the breakfast staff served me breakfast late which was really nice of them. One bad thing, lots of call girls in this hotel which was a little awkward.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay with us. We're delighted to know that the convenience and flexibility of our services positively impacted your stay with us. Whenever there is suspicious activity taking place, please notify our staff immediately. We are committed to providing safe environment and positive guest experience. We appreciate your feedback and hope to see you next time!

"Bad experience, do not recommend"

2
16/05/2017

The location of this hotel is great, right in the middle of downtown close to all train lines. The rooms were also clean enough. But those are the only positive things I can say about this hotel. The windows are so thin so the noise from the city is very disruptive. I could hear every step and even movements in bed from the people in the room above me. The housekeeping staff started vacuuming the hallways at 8am every morning and yelled loudly at each other (also knocked on our door at regular check out time even though we requested late check out). They did not let us know that there would be window washers hanging in front of our windows in the morning which was very alarming when we woke up. The beds were so hard. The toilet had to be flushed twice before the water would drain. No mini fridge. Strange smell in the room. Very small... the sink was IN the coat closet. Overall would not recommend this hotel, even if you're just sleeping in it while you visit the city. It's uncomfortable and loud and not worth the price increases during peak season.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Thank you for your comments in reference to your stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Convenient and good service"

5
15/05/2017

We booked this hotel after learning of it from the Chicago Lyric Opera website. The room was spacious and the service was helpful and friendly. We were able to walk to downtown attractions. We would stay there again.

RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review
We are so happy you enjoyed your stay with us and that our staff was very helpful. We look forward for your next stay with us. Thanks.

"Good hotel staff - uncomfortable mattress"

3
13/05/2017

Nice hotel in downtown Chicago near major attractions and bus routes. Within walking distance to many attractions. Very helpful staff providing directions to attractions. Would be GREAT if they replace mattress or offer a mattress topper.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Thank you very much for your feedback! I do apologize the bed was not comfortable for you and I will share your suggestion so we can improve our guests overall experience. We hope to see you again. Have a wonderful day!

"Good deal in a good location"

5
11/05/2017

Our room was very spacious and clean. All of the people working there were helpful and friendly. One of the desk clerks in particular was very helpful with restaurants nearby and directed us to some lesser known, but really very good restaurants. The location is within walking distance of the Loop and ground transportation. Right around the corner is a great blues club with live music nightly.

"Great hotel, great location"

5
08/05/2017

Really pleased with this choice of hotel. Convenient location not far from Magnificent Mile, plenty of restaurants around. Friendly service, I had an issue with the total bill - overcharged for parking, but this sorted promptly. In-house restaurant was surprisingly good - excellent value, mostly good service. Room was very tidy and modern. We stayed in the annex building, no issues. Road noise may be a problem for some, but this is the city, so you shouldn't be surprised. We found turning the fan function on the A/C on was sufficient to provide a steady 'white noise' for sleeping. Would definitely recommend, and will stay here again.

"Terrible!"

1
03/05/2017

Awful hotel. Very dirty. Poor room service, restaurant not connected. Was a building site when I stayed. Rooms very badly designed and just didn't feel clean. Burns on the carpet floor. Elevator was like something out of a horror movie. I would avoid. I know I will...

RiverNorthHotel, Front Office Supervisor at Best Western River North Hotel, responded to this review
Good Morning David, I do strongly apologize that we did not meet your expectations while your stay with us. We do want to thank you for choosing out hotel above all others. We are hoping that you would allow us the chance to change your mind in the future. We have recently renovated the rooms and we are everyday taking in any feedback such as yours to make our hotel that much better, so that we can reflect a new, fresh, clean modern look to represent how Chicago is up coming as well. The restaurant we do not own but it is connected to the hotel for easy access from the lobby. Have a great day David

"Great value"

5
03/05/2017

this was the perfect location for getting around the city where we wanted to go. we were pleased with the room and felt it was a great value. the staff we very helpful and friendly. we would certainly use this hotel when we go to Chicago again.

RiverNorthHotel, Front Office Supervisor at Best Western River North Hotel, responded to this review
Good Afternoon, We are pleased to hear that your stay with us in Chicago was great. We want to thank you for choosing our hotel among many others in this area. Any and all feedback are very appreciated and we definitely will be letting our staff know to keep up the good work with being helpful and making you feel at home. We look forward to seeing you soon! Have a great day

"great hotel very convenient"

5
01/05/2017

great hotel very convenient, was surprised there was no free breakfast or night time cookie. otherwise great hotel , great service, very nice and helpful employees. the location was also great close to everything we were doing for our anniversary.

RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review
Thank you for your comments. We are so happy to hear your enjoyed of stay with us. Your feedback is greatly appreciated; we hope you'll stay with us again on your next visit to Chicago!

"Birthday"

2
01/05/2017

The room was too small and my wifi didn't work. My AC/heater was broken as well. I wouldn't recommend staying here unless you stay in the suite room. The only plus to this room is it is only 4 blocks from the magnificent mile.

RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay! We apologize for the inconvenience you have encountered throughout your stay. Your feedback regarding the AC/Heating unit in your room will be used to improve our facilities.

"Great Stay! Perfect Location!"

5
30/04/2017

I stayed here with a few friends. This Best Western is in a great location. It was easier to walk to places than driving. The room was very large and easily able to accommodate the 4 of us. The staff was very friendly and welcoming. They did a great job greeting me as a Platinum Member. Additionally the checkout staff was very accommodating and held our luggage for us after we checked out. Hopefully the rooftop will be open soon. I would highly recommend this hotel and I will be back!

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
The Best Western River North Hotel in Downtown Chicago is so grateful for your excellent review. Our entire staff works very hard to provide each of our guests a uniquely welcoming experience. We apologize for not having our outdoor deck available for your enjoyment during your stay. Our Indoor Pool, Free Wifi and Discounted Parking make our hotel the Best Value in Downtown Chicago. Thank you so much for your business and the loyalty you have shown to our brand over the years. We truly hope to see you the next time you visit our beautiful city!!!

"It is what it is..."

3
25/04/2017

Stayed here 3 nights while visiting Chicago. Pros: great location for walking to various sites, nice staff, comfortable bed, clean, good strong free internet. Cons: Noisy location (our room overlooked the a main intersection and there was construction going on all night our first night, a Thursday, then traffic/sirens at night over the weekend), outdated room, and coffee pot took 5 minutes to reset before a second cup could be brewed.

RiverNorthHotel, Front Office Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our hotel's convenient location and found our guestrooms and amenities to be a good value. We're currently in the process of making several updates to our hotel to improve our guest's experience. As our hotel is only six stories tall, it can be difficult to avoid city noise. Please do not hesitate to contact the front desk to request a quieter room location, our staff is here to help. Your feedback is greatly appreciated and we hope you'll visit us again in the future so that we can exceed your expectations.

"Decent for the price, great location"

4
24/04/2017

The layout of the hotel is strange. Under remodel when we visited, but clean and satisfactory (just no access to pool). Front desk clerk was very friendly and I enjoyed talking to her. Great location, across from McDonalds and Rainforest Cafe. We walked to dinner a few blocks away.

RiverNorthHotel, Front Office Manager at BEST WESTERN River North Hotel, responded to this review
Our hotel was built in the 1960's and I do agree the layout is quite different. I do apologize that you were not able to access the pool during your stay and I am happy to share that the pool is in service. We are glad you enjoyed our hotel's convenient location and friendly staff. We appreciate your feedback and hope to see you again soon!

"Clean Hotel - Amazing Staff"

5
24/04/2017

3 female adults and 3 children (10 & 12) stayed for a mini vacation weekend. The hotel was clean (older hotel that has been updated). There were a few quirks about our room, but nothing to even complain about. The hotel was clean and the staff was all very kind, courteous and very respectful! We definitely would stay here again!

RiverNorthHotel, Front Office Manager at BEST WESTERN River North Hotel, responded to this review
Thank you so much for your excellent rating of your stay with us! We work very hard to ensure our guests have the best experience. We look forward to seeing you again on your next visit to Chicago!

"Good price, good stay."

4
23/04/2017

No frills here, but great sleep in a clean and mostly modern room. Bathrooms were the only disappointment. Staff is friendly and helpful and you can walk to a million things, including all at The Magnificent Mile.

RiverNorthHotel, Front Office Manager at BEST WESTERN River North Hotel, responded to this review
We are happy you enjoyed your your stay with us! Thank you for your comments and we hope to see you again soon.

"Great hotel at a good price - and a pool!"

4
19/04/2017

My daughter, granddaughters and myself recently visited Chicago and stayed at the Best Western River North. It was a nice hotel that has been recently renovated. The pool opened in time for us to enjoy before we left. Just wish they had a hot tub. Would have been wonderful for tired feet and legs! The room was clean, bed was comfy and linens were nice as well. The little restaurant attached has good food and friendly service. The best part of the visit was Warren the supervisor. He greets all guests with a big smile and great jokes! Best Western has a true gem in him and he deserves a big bonus!

RiverNorthHotel, Assistant Front Office Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for your comments. We are so happy to hear your enjoyed of stay with us. Your feedback is greatly appreciated; we hope you'll stay with us again on your next visit to Chicago!

"Great Hotel except for the bed"

3
18/04/2017

The bed was not comfortable, it was a bit on the hard side. Other than that it is a nice hotel with very good staff, friendly and a very nice restaurant. Good location, easy to get into with valet parking.

"Very Good place"

5
17/04/2017

We arrived early and we were able to check in and get refreshed before heading to the McCormick Center for Volleyball. We parked our car and took a taxi back and forth for 2 days, it was great. The parking for the car was $25 a day, very reasonable, I just wish it was included on their website when making reservations.

RiverNorthHotel, Front Office Manager at BEST WESTERN River North Hotel, responded to this review
We appreciate your feedback and thank you for staying at the Best Western River North Hotel located in beautiful Downtown Chicago. We are very proud to say that our Discounted Parking is among the lowest in the city. We offer our parking at this price because we know you have many choices when choosing a hotel and we like to create the best value for all of our guests. The parking charge information is notated on our website under the list of our amenities. We might have to look into making it more visible so we can avoid the issues you encountered. Thank you again for acknowledging our efforts to create a welcoming environment for all of our guests. We look forward to seeing you the next time you are in Downtown Chicago.

"Comfortable Stay"

4
17/04/2017

Visited my son & needed an overnight place to lay our heads overnight. Best Western on Ohio Street always a good choice. Close to both the red line and the brown line. In walking distance for many restaurants.

RiverNorthHotel, Front Office Manager at BEST WESTERN River North Hotel, responded to this review
We work hard to earn your business and must continue to do so if we want to keep it. Our team here at the Best Western River North Hotel in Downtown Chicago strives to create a uniquely welcoming experience for each of our guests. We are truly grateful for your business and look forward to seeing you in the future.

"First time in Chicago"

5
16/04/2017

Hotel was wonderful and the staff was outstanding, they went out of their way to help in any way, bellman was super and front desk help WOW. Looking forward to the next trip to Chicago keep up the good work, thank you all.

RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the exceptional review. We appreciate your kind words and are ecstatic that our team was able to make your stay exceptional. We look forward to the next time you come visit Chicago.

"Perfect location"

4
12/04/2017

We stayed 4 nights for the Frozen Four Tournament at the United Center. The hotel is in a very good location for shopping, restaurants and bars. The king suite room was huge. The bed was a little firm for my liking but fine. The room was very quiet. The hotel is older but in good shape. Everything was very clean. The bathroom is on the small side but was fine for us. The sink is outside the bathroom in the room which some people might not like. The parking is a steal for $25 a night or $35 with in and out privileges. It is fenced and monitored, some covered. Everyone we came in contact was very friendly and helpful. There is a little bar, pizza restaurant on the first level that also has breakfast. There is a two story McDonalds across the street and a Hard Rock Cafe, Rainforest Cafe and Portillo's within a block. We never felt unsafe in the area at night walking. It is about a 6 block walk to the river as well as Michigan Ave. We will definitely stay here again when visiting Chicago.

RiverNorthHotel, Assistant Front Office Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for your great review. We are glad you were able to be near everything you needed and that you enjoyed your stay. The Best Western River North Staff looks forward to having you stay with us again soon.

"Awesome time at the Best Western, Chicago River North!!"

4
12/04/2017

We were in Chicago for spring break, and we couldn't have chosen a better hotel. The location - Hello Mag Mile is only a few blocks away - Walking distance! The awesome staff - Andre & Sharliese were top notch..... Friendly, professional, & patient with tourists! Pizzeria Ora - Some of the best Chicago-style pizza.... Yummy! Simply put, if you desire a nice hotel (inside pool, fitness center, & comfy beds, etc...), with an awesome staff, a restaurant serving delicious food; and an awesome location then this is the spot for you - Great job Best Western River North!!

RiverNorthHotel, Assistant Front Office Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the awesome review. We appreciate all the compliments and are happy that our team was top notch. We want nothing but a great experience for all of our customers and are glad we were able to provide that for you. We hope that you will choose us again when visiting Chicago.

"Great location for all kinds of experiences in Chicago."

5
11/04/2017

Thus was my first time staying in downtown Chicago. It was an awesome experience. We were very close to the Magnificent Mile and other shopping areas. Plenty of restaurants to chose from in all price ranges. Not to mention the pizza shop on the hotel. Infill stay here again.

RiverNorthHotel, Assistant Front Office Manager at BEST WESTERN River North Hotel, responded to this review
We appreciate the spectacular review and are happy that your stay with us was awesome. We look forward to having you choose us again, Thanks!

"Great Chicago Value"

5
26/11/2016

Close to everything in Chicago! Great value. Moderately priced parking. $25 Cross the street from a mega McDonalds. Walking distance to Michigan Ave (Miracle Mile). We have stayed here several times. Best value is Downtown Chicago!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the outstanding review! We're happy you found our hotel's convenient location and discounted amenities to be a good value. Your feedback and loyalty as a returning guest are greatly appreciated. We hope you'll stay with us again on your next visit!

"Can't beat the parking convenience & location!"

5
22/11/2016

This was our second time staying at Best Western River North and we really enjoyed our stay. The location is excellent, walking distance to so many different places & attractions. Also, you just cannot beat the parking situation for a downtown Chicago location. We had stayed here before when it was free, but I certainly don't mind the $25 charge. We price hunted around and couldn't find anywhere for less than $50-60 a night for parking, not to mention most other places it's valet with no access to your car! Here, we had the luxury of walking to our car as much as we'd like to place bags in the trunk so that we didn't' have to keep carrying them. Also, they are great in being flexible on times. We arrived in the morning before our room was ready and we were still allowed to park there, no problem. Our room was clean & updated, no complaints there. Overall, can't beat the location & value of parking with the Best Western! Would definitely stay again.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the outstanding review of our hotel! We're delighted to know that the convenience and flexibility of our services positively impacted your stay with us. Your loyalty and feedback as a returning guest are greatly appreciated. We hope you'll continue to stay with us on your future visits to downtown Chicago. Happy Holidays!

"Very nice, good location"

5
21/11/2016

This was a very location for visiting tourist sites in the Chicago area. Near bus and train routes to airport and downtown. Andre and Wallace were great. There is a pool in the main building on the rooftop. We spent three days there and have no complaints. We would stay there again.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the outstanding review of your stay with us! We're happy to hear that you enjoyed our convenient location and helpful staff. Your feedback is greatly apprenticed and we hope you'll visit us again on your next trip to downtown Chicago. Happy Holidays!

"Location, Service, Comfortable and A Great Value !"

4
20/11/2016

My wife and I were in Chicago for three days and 2 nights and stayed here for the first time. We loved the walk ability and access to Michigan Ave. and many restaurants. The rooms were well maintained with very comfortable mattresses. The parking was very reasonable for downtown Chicago @ $25 a day. It was well worth the stay.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our hotel's convenient location and found our guestrooms and amenities to be a good value. Your feedback is greatly appreciated; we hope you'll stay with us again on your next visit to Chicago!

"Amazing customer service for our 40th anniverary getaway"

5
18/11/2016

My wife and I spend 4 days in the city for a little getaway before we headed off to our winter place in Florida. We landed upon Best Western River North Hotel and couldn't have asked for a better experience. Danielle was absolutely amazing and she made us at home from the moment we met her. Thank you to the entire Best Western River North staff and again Danielle deserves special recognition as she went above and beyond for us. We highly recommend this hotel if visiting Chicago as it's clean, friendly and location is prime for walking to the best restaurants in the city. Thanks again, Clyde and Sara

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the kind review of your stay with us! We're happy you found our guestrooms comfortable and were so impressed with our service. Your feedback is greatly appreciated and we'll ensure that it's shared with our staff, especially Danielle. We hope you'll continue to stay with us on future visits to Chicago! Happy 40th Anniversary from all of us at BW River North Hotel!

"Wonderful stay in Chicago"

5
18/11/2016

Our stay at the Best Western was great. The pizza at the hotel restaurant, Pizzeria Oro, was fantastic! We ate there several times and ordered breakfast delivered by room service. The proximity to the red line was perfect and we even walked to Michigan Ave for shopping.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the kind review of your stay with us! We're happy you enjoyed our on-site restaurant and convenient downtown location. Your feedback is greatly appreciated and we hope you'll visit us again in the future!

"Excellent experience"

5
16/11/2016

I had a bad experience at the Ohio House across the street. I called the Best Western to see if they had availability and they did. I walked across the street and checked in. It was awesome. Thank you

"Nice Mid-priced Hotel"

4
14/11/2016

First off, yes...this is an older hotel. It is a Best Western, not the Hyatt. There are little inconveniences like stairs to get into the lobby. ***ALSO*** They charge a $50 a day incidental fee UPFRONT. I just stayed there over the weekend and I was NOT expecting that. Nor was I expecting them to run the entire weekend UPFRONT either. Despite what they told me, not all Best Westerns do that, or charge that high of an incidental fee. Heart attack aside, they were very nice. I wasn't impressed with Anthony the concierge tho'. And yes, the street side is VERY noisy. Luckily the fan drowned out most of the noise. The bed was comfortable enough. The restaurant attached was nothing to scream about, but the food didn't suck. Call me a hick, but I missed the waffle iron. Everything downtown is with a $10 cab fare or less, distance. I bought a 24hr CTA pass. You can take all the trains, subways and buses you want. It can also take you to and from the O'Hare. I enjoyed seeing all the different scenery, from different vantage points. This what it does have...A great location, at a great price. Cabs were easy to get and there was plenty of places to eat at within walking distance. An no. I didn't eat at the Mega-McDonald's across the street.

"At the heart! "

4
12/11/2016

Location is everything... Just like every other best Western hotel this one also keeps up to the name. Right in front of rock and roll McDonald's it's a good hotel. Everything at walking distance. Rooms are good, small though. Staff is indeed awesome!!! Overall a stay and smiling faces...

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy that you enjoyed our hotel's convenient location and friendly staff. Your feedback is greatly appreciated and we hope you'll visit us again in the future!

"Excellent Location, Convenient Parking, Clean"

4
10/11/2016

We love this hotel. Not a lot of frills, but convenient, safe and clean. We recognize staff from previous years and we always enjoy our time here. It's a 2 block walk to the "L" (subway/train) and very close to major shopping, bars, attractions. I do wish they still offered a continental breakfast or snacks and free parking - corners have been cut over the years - but it's still one of our favorite Chicago locations. It's conveniently located, parking is very reasonable, and it's clean. The indoor pool is also good-sized. Our son loves it.

"Nice Place...Remember It's Best Western"

5
09/11/2016

Chuckled at the "don't expect luxuries" review. It's a Best Western. We had nice large suites with a coffee maker and fridge. Excellent location within easy walking distance of tourist spots, shopping, etc.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the excellent review of your stay! We're happy you enjoyed our spacious suite with upgraded amenities and our convenient location to local attractions. Your feedback is greatly appreciated and we hope you'll continue to stay with us in the future!

"Great hotel for the price"

4
09/11/2016

We loved this hotel. The staff was very friendly. The baggage hold service was great and we were able to sight see without having to take our luggage with us everywhere. We booked early and got a great price. The rooms were also updated, which was great. One issue with the hotel was that they don't have complimentary breakfast since they are connected to a restaurant. Our other issue was that the walls were paper thin. I could clearly hear the guests in the next room's conversation. Also, we could hear every step the guests that stayed above us took. It was very annoying when we were trying to sleep.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our friendly staff and found our price & services to be a good value. We're currently in the process of updating several areas of the hotel to improve our guest's experience. Your feedback is greatly appreciated and we hope you'll continue to stay with us in the future.

"Ok hotel, don't expect any luxuries"

3
08/11/2016

I stayed here for a couple of nights visiting a tradeshow. Hotel looks old on the outside and even though the rooms are well decorated, they can use some update, specially the bathroom. There is a restaurant at the lobby that offers room service. Prices and quality of the food were good. Overall ok hotel but expensive for your typical Best Western, specially because the breakfast was not included.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're currently in the process of making several updates to our hotel to improve our guest's experience. Your feedback is greatly appreciated and we hope you'll visit us again in the future so that we can exceed your expectations.

"Good location. Great option."

4
08/11/2016

We used that hotel for the Chicago marathon weekend, and was a good idea. The start and the finish line to the marathon was near to the hotel. The saturday, for the International 5K run, the start line was ubicated at 6 blocks to the BWH. Are many and good restaurants and cultural places to go nearby. The restaurant has good plates (pizza, pasta and others options) and good options for everybody. The breakfast was really good.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy that our convenient location had a positive impact on your visit for Chicago marathon. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Two night stay for a concert"

4
06/11/2016

Stayed here in early October for 2 nights when we flew to Chicago for a concert. The two of us shared a room with two double beds with a friend. The room was clean and in working order and big enough for three adults. The bathroom was fine as well, average size. The wifi worked well, staff was nice and the location was great as well...really close to major tourist attractions or the subway station to get you there. The biggest beef was the fact that breakfast wasn't included. We generally stay at BW due to points so we came to expect that most of them include breakfast. Maybe this is just not the case in Chicago in general. If you stay here and you are arriving on the blue line from O'Hare, please don't get off at the blue Grand station. That will put you nowhere near the hotel, and if you're coming with suitcases, you'll be more than a mile away from the hotel. You need to make a transfer to the red line and get off at the red Grand station. That is the one that is the closest to the hotel. We didn't know that and made that mistake when we arrived. Chicago has a slightly confusing way of naming their subway stations. They reuse the same station names on multiple colored lines and the stations are nowhere near each other so you can't transfer between them, as you'd suspect from other cities. Nevertheless, Chicago was very cool and we can't wait to go back. We would most likely stay at this hotel again.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our convenient location and found our guestrooms comfortable. We apologize for any inconvenience you may have experienced due to the breakfast not being included as we do not own our on-site restaurant, which is somewhat common in downtown Chicago. We appreciate you offering detailed information regarding the subway train for other guests. Chicago trains are named after the street the station is positioned on so there are a few stations with the same name, but a different color train line. As you explained, the Grand Red Line stop is closest to our hotel. Your feedback is greatly appreciated and we hope you'll stay with us again on your next trip to Chicago!

"Very Old and Expensive"

2
06/11/2016

VERY very old hotel. It looks bad from the outside and inside, the only area that looks nice is the lobby, other than that it looks like a very cheap motel. I had a very annoying buzzing noise coming from of the wall lights even after I closed it. Talked to the reception about it but nothing changed. Overall the room was ok, the bed was comfortable. When I came to check-in, the employee barely told me where my room was, she didn't bring up anything about where the facilities are located. One very annoying thing, I woke up and found that someone glided my checking-out receipt from the door!! I've never seen this anywhere before in my life.! But on the other hand, the location was ok. It had many restaurants around it and only 10 minutes walk from the Magnificent Mile. For people with cars, the hotel had parking for approximately $40/night which is considered very reasonable for Chicago.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us. We're happy you found our beds comfortable and enjoyed our convenient location. We're in the process of updating many aspects of the hotel including the exterior which is scheduled to be painted. It's a standard practice among Chicago hotels to slide the bill under your door to assist guests who wish to have expedited check out. We apologize for any inconvenience you may have experienced during your stay and greatly appreciate your feedback. We hope you'll choose to stay with us again in the future so that we can exceed your expectations.

"An adequate hotel"

4
02/11/2016

Staff were friendly especially Wallace the front man who did everything he possibly could to be helpful, even running out to redirect us when he thought we were going the wrong way. Room was clean, bed comfy. Our neighbours were extremely noisy at 2 am and despite ringing the desk to complain, nothing was done. Same happened the next night, Showers clean and good, Swimming pool fine. Would stay again, hotel was within easy reach of everywhere! Reasonably priced. Breakfast was fine again reasonable in price. We were given a token for the bar which also was reasonably priced. I think you can tell its all in the price for me.!!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy that you found our comfortable guestrooms and convenient location to be a great value. We apologize for any inconvenience caused by neighboring guestroom noise and regret that we were unable to resolve the issue during your stay. Your feedback is greatly appreciated and will help us continue to improve our service consistency. We hope you'll stay with us again in the future!

"Great staff, very helpful. Room was clean and comfortable"

4
01/11/2016

Bed was very comfortable. Located within walking distance of Mag Mile and GREAT restaurants! The staff was very helpful when trying to navigate locations we wished to visit. Getting to the room was somewhat confusing but the staff helped a LOT!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our exciting location and found our staff to be experts in navigating the local area. We apologize for any difficulty you experienced getting to your guestroom while we updated our secondary elevator. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Don't expect anything above and beyond"

2
01/11/2016

The bed was nice is about all I can say about this hotel. Don't expect a lot. Make sure you are aware of any and all additional fees that they may add to your bill. Don't expect a working bathroom or a good view from the room. The bathroom is exceptionally tiny. and the entrance to the room is a tiny hallway that you have trouble maneuvering in.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us. We're happy you found our beds to be comfortable. As our hotel is only six stories tall we don't guarantee a view from the guestrooms and due to its historical structure renovation options are limited. We strive to ensure the comfort of our guests and do have suites available for guests who require additional space. All amenities that require an additional fee are listed on our website as well as our other booking websites. Your feedback is greatly appreciated and we hope you'll choose to visit us again in the future!

"So I suppose you'll have that"

5
31/10/2016

This was my second stay at this property and I plan to make it my go-to hotel when I am in Chicago. It's older (think 60's era motor court), but it's been tastefully updated and meticulously maintained. That heritage also means it was designed by an architect rather than an accountant. So the building layout makes ergonomic sense and the property has an intimate feel. You don't feel like you're tripping over every other guest. It's a great location, in the middle of an entertainment district, a few blocks from the Miracle Mile and the Clark/Lake “L” station. There is a huge Mickey D's across the street and the attached Pizzeria Ora serves up perfectly acceptable meals in a relaxed atmosphere. Nice touches: Stairwells are carpeted and immaculate, which is good because there are only a few stories and you tend to use them. In-room safes The bell caption was orienting some first timers on how to use the “L” when I arrived Stuff I never missed: In-room refrigerator (there was vending and an ice machine on the same floor) Free continental breakfast (I've never had one that was worth the calories) Soaring atrium The only con: The parking lot across the street is a staging area for motor coaches and the occupants were partying well into the wee hours. A few miles North, the Cubs were playing in the World Series, surrounded by 300,000 die-hard fans, so I suppose you'll have that.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy that you enjoyed our remodeled guestrooms and the historical architecture of our hotel. We appreciate your understanding regarding exterior noise during your stay and apologize for any inconvenience; the city is buzzing with excitement due to the World Series. Your feedback on our facility and amenities is a valuable tool as we continue to update our hotel. We hope you'll stay with us again in the future!

"Excellent location at a reasonable price for Chicago"

3
30/10/2016

This hotel wasn't inexpensive but by Chicago standards, it was reasonable. It's within walking distance of all the major attractions. They don't have a free breakfast buffet but their restaurant does have breakfast at a reasonable price. My only complaint was check-in. They claimed my room wasn't ready but I sat in my cousin's room across from my room for nearly an hour and no one came or went, and the room was suddenly available at 3pm. Also parking is not free as advertised in the AAA guide. There's a roof pool too.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our hotel's convenient location. Although your room may have been clean prior to 3PM our guestrooms are all inspected by a housekeeping manager before guests check in to ensure quality & consistency; we apologize for any inconvenience this may have caused. Our paid parking is updated in the 2016 AAA Guide for guests to reference. Your feedback is greatly appreciated and we hope you'll visit us again in the future.

"vacation WE"

4
29/10/2016

Excellent location. My second time in this hotel. Good and reflecting pricing. When the neighbors were loud at night, front desk came up promptly and took care of the problem. Would go back. Cleanliness acceptable. Hallways not so nice but I was not interested in them.

"Quality"

5
29/10/2016

Great hotel with restaurant on site and across the street from hop on hop off bus. Ideal for sightseeing. Staff are excellent and very friendly. All in all this made our first visit to Chicago perfect experience.

"Second visit--excellent again."

5
28/10/2016

We chose to stay at the BWRN because of our excellent experience last June. The staff all remembered us and sincerely seemed to be glad we were back. Again, Wallace was right there at the door to greet us and make us feel welcome and valued. DeAndre got us into just the right room quickly and took care of our every request. Jamie and Danielle always met us with a pleasant demeanor and plenty of smiles. Dolores, the manager, made certain that we not only felt important, but that she genuinely cared about our visit. Justin,one of the building engineers remembered us as well, and checked to see if we had whatever we needed. This is a real value in the city considering the location to so many dining opportunities and the bus stops so close by. We had the King Deluxe room again, an extremely large room, with a refrig., and plenty of space. We are already looking forward to returning.

"Location, location"

5
28/10/2016

Really can't beat the location of the hotel! Walking distance to most sites and shopping, not to mention great Chicago eats (Portillos, Al's beef are a few minutes walk). Affordable stay with friendly and accommodating staff. Overall, would recommend this hotel.

"Love the Best Western River North Hotel"

5
27/10/2016

Stayed here 4 nights Oct. 2016 & highly recommend it. Safety & location were very important and this area was perfect-safe to walk in (wasn't out late at night) and good area near stores & eateries . Portillo's-unique Chicago eatery- very close (great food, blah service), Big 24 hour McDonald's, Walgreens , post office, even Anti Cruelty Society (go in and love on animals awaiting adoption) across the street-excellent location. Easy walk to Michigan Ave. too. Didn't need or ask for help with tourist tips but all staff were ALWAYS very nice, friendly &helpful-including by phone when made reservations-for any hotel related ?s. Nice lobby sitting area & convenient computers to use. Great view from 6th floor of the city-fun to see at night (since unfortunately the rooftop terrace was closed for renovations). Stayed in main bldg.-felt safer since 24 hour lobby registration desk there. Room comfy & good size. (2 beds). Indoor pool looked nice but didn't use . No panhandlers around like on Michigan Ave..

"Good Hotel"

4
27/10/2016

Being a rewards member we were given a free upgrade to a suite on the top floor. This sounds grander than it actually was, but it was appreciated for our two night stay. It was on the 3rd floor and consisted of a small sitting room. separate bedroom with king bed and bathroom. It was very clean and had a view of the city which was nice at night with all the lights. The corridor to the room had an odd layout as the room numbers didn't go in sequence. Renovation was being carried out during our visit, but this didn't impede our visit, although I was disappointed that the sundeck was closed during our visit. Being in the city we found it noisy at night which is to be expected. Within walking distance of Magnificent Mile and Navy Pier. Wallace, the concierge, sorted tickets for the hop on hop off trolley which picked up across the road from the hotel and we also did the night tour which was included. The Go Express shuttle collects and drops off at the hotel and is a cheaper option than taxi from the airport. Wallace also sorted this for us for our return to O'Hare. A good hotel in a convenient area

"Nice Place"

5
27/10/2016

Hotel was in the ideal location with a good few eateries in the area. Very friendly helpful staff. Good size lobby with 2 computers & printer. There was also a tea/coffee marker there to. Room was clean & tidy, it was also a good size room. We used the CTA (metro) to get to/from airport which was only a short walk away (also had a lift to street level) but had to make 1 easy change on route. You can also walk to a lot of the attractions from here within reason.

"Nice hotel."

4
23/10/2016

Nice hotel in nice location of Chicago. Thought the price was a bit high, but that's to be expected for Chicago. Liked the contemporary look of the lobby and liked that free coffee was available at all times.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us. We're happy you found our remodeled lobby pleasing and enjoyed our complimentary coffee & tea station. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Great location"

4
21/10/2016

Loved the location of this hotel, as we could walk to many places during our visit to Chicago. Wish they had a hot tub, but the view from the pool was AWESOME and more than made up for it! I feel they closed the pool much too soon though. The staff were friendly, and we would gladly stay again.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy that our hotel's convenient location & amenities made a positive impact on your trip to Chicago. Your feedback regarding our indoor pool hours is greatly appreciated and will help us to improve our services. We hope you'll visit us again in the future!

"WOW What a Great Place"

5
21/10/2016

Awesome service first contact was Manager Sharliese she took all the time I needed to make sure my Anniversary trip was made properly never felt rushed at all. She is even took it upon herself to look up my rewards account to make sure I got credit for my stay. Spent the time to tell me exactly how close our dinner and concert venue was from the hotel. Stayed there many times before rooms clean service awesome you pretty much feel like your at a much higher priced resort. Sharliese Thank You for the great service!!!!!!!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy to know that our friendly and helpful staff were able to make a positive impact on your experience at our hotel. We hope your Anniversary trip was more than enjoyable and full of treasured memories. Your feedback & loyalty are greatly appreciated and we look forward to welcoming you back in the future!

"Good Place to Stay"

4
19/10/2016

Our concierge WALLACE was the BEST. He made our first stay in Chicago go very well. He had many great recommendations. The rooms are just OK..but if you don't plan to spend alot of time in your room then you will be fine.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us. We're happy you enjoyed the friendly atmosphere of our hotel and staff. Your feedback is greatly appreciated and we hope you'll visit us again in the future!

"Location Location Location"

5
14/10/2016

Great location!!! Lots of choices to eat, also right across the street you can take the double decker tour bus which takes you every where. Big and clean rooms. Great customer service, did not have any problems. They even took care of our luggage so we can go sight seen before we can get into our room. Will stay here again.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're happy that you enjoyed our hotel's friendly service and convenient location to nearby attractions. Your feedback is greatly appreciated and we hope you'll visit us again for your next stay in downtown Chicago!

"Good 3 night stay"

4
14/10/2016

Stayed here for 3 nights on the 5th floor. It was fine for what we needed it for, place to sleep after being out all day. Decent size bed, clean, and nice staff. When getting a taxi back to airport just let front desk know and they put on a light on side of hotel taxi showed up with in a minute. Only thing that ruined it a bit for us was the absolute idiots arguing and slamming doors from about 3am for well over an hour. Would stay again if visiting Chicago.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us. We're happy to know you enjoyed our comfortable guestrooms and friendly staff. We would like to apologize for any inconvenience regarding interior noise and will ensure that we use this information as we continue to improve our facilities. Your feedback is greatly appreciated and we hope you'll visit our hotel again in the future!

"Comfortable stay in Chicago River North"

4
13/10/2016

My family (2 seniors and 2 adults) and I enjoyed our 2 night stay at BW River North for our stay in Chicago. Surrounding the hotel are many choices for food w/ a McD right across the street 24-7. The location is a bit further compared to staying south of the river, but an extra 15 min walk away for a more economical yet good quality hotel was the trade-off. Excellent staff, pleasant and enjoyable to deal with. Our family also enjoyed taking a break in the lobby rest area where there are refreshments and seating.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the kind review of your stay with us! We're happy you enjoyed our friendly staff and hotel amenities. Your feedback is greatly appreciated and we hope you'll choose to stay with us again in the future.

"Great stay"

5
13/10/2016

Chose this hotel because of its good price and its location (within walking distance of many sights). The relatively cheap price gave me doubts but was very impressed with everything from the helpful friendly check in and housekeeping staff to the large well equipped clean and comfortable room. Would definitely stay here again.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy that you enjoyed our convenient location and comfortable accommodations. Your feedback is greatly appreciated and we hope you'll visit us again in the future!

"Stayed Many Times...Not Again...Too Many Hidden Issues"

3
12/10/2016

We have stayed at this hotel numerous times...Rooms always clean, housekeeping very friendly, as are the wonderful bellmen. Can't give enough praises to them..Nice Pool....Close to everything downtown, that we loved doing...However, I have two issues, on this visit...First being, we have always had free parking...we had not been informed in advance, that was no longer the case...be prepared for $30 per night, and that is only to keep your vehicle in the lot....if you choose to take it out, $35 per night..If you leave your vehicle in, and opt for the $35, you do not get refunded...Next being, charged $50 each night for incidentals...that I understand, however not prepared for...which we did not use, and were refunded.....Next being, we were told, our card would not be charged, when we checked out...if we chose to pay in cash...another huge issue, my daughter's bank was over drawn, including the $50 per night...causing a huge hassle, to get it all worked out...I would like to see the desk employees, to be a bit clearer, on these issues...We were there on Oct 4-7th, 2016

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us. We value your loyalty and are happy that you enjoyed our clean, comfortable guestrooms & convenient location. Our parking rates were updated a little over a year ago to Standard Stay Parking for $25 and In/Out Parking for $35; the parking information is included on all of our websites. We deeply apologize for any inconvenience regarding confusion with the payment method for your reservation. All credit cards are authorized for the full amount of room & tax and a $50 incidental deposit to ensure proper credit is available; then the final balance payment is applied at check out unless cash is provided instead. This procedure will be reviewed with our front desk staff to improve our service consistency. Your feedback is greatly appreciated and we hope you'll choose to visit us again in the future.

"Great location, comfortable rooms."

5
11/10/2016

As Best Western members we were upgraded to a suite which was nice. Provided couch and chairs were we were able to entertain a local friend for a few hours. The bed was comfortable. The rooms were quiet. The only problem we had was with the keys. At check-in we had to return to the lobby twice because the keys didn't work. Turned out it was a known problem that had not be noted for the front-desk staff. The keys to the second room didn't work when we returned to the room the next day. Still we would stay here again. It is a nice place.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the kind review of your stay with us. We appreciate your loyalty as a Best Western Member and are pleased that you enjoyed the suite you were upgraded to. We deeply apologize for any inconvenience regarding the key access to your room. Your feedback is valuable to us and will be helpful as we continue to update our hotel. We hope you'll visit us again in the future!

"River North Fun"

4
10/10/2016

Have stayed here many times -- consistent, clean, great location, reasonable price (in an expensive area). Walking distance to many Chicago attractions. In-house restaurant is okay, but the hotel is near so many wonderful places to eat/drink/relax. Place has an indoor pool and exercise room.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us. We're happy that you enjoyed our convenient location & comfortable guestrooms. Your loyalty and feedback are greatly appreciated and we hope you'll continue to stay with us in the future!

"Great area, fun trip"

4
07/10/2016

This is just a great area to stay in..close to so many places, and walkable. The hotel is old, but the floor and room we stayed in were remodeled, clean and neat. The hotel used to have free parking, which was a reason I always used to recommend it highly..now the room cost and parking fee are comparable to several other places. The staff were friendly and helpful. Again, the number one reason to stay here would be the location. A not so nice part of the hotel is having to go outside to the parking lot to take the elevator to our room..definitely odd.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us. We're happy you enjoy our hotel's convenient location and comfortable guestrooms. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Good base for exploring Chicago"

4
06/10/2016

We stayed here for 4 nights. The hotel is really well situated, right opposite a McDonalds, Rainforest Cafe and Hard Rock Cafe, a Walgreens pharmacy and a number of other places to eat. You can easily walk to Magnificent Mile (the main shopping street) in a few blocks. Staff were friendly and helpful. Our room was on the 5th floor and was fine. The hotel looks a little run down from the outside but the room was nice. Two double beds and a small bathroom. We had a problem with a party happening in a room nearby and lots of loud music/shouting so we rang Reception and they sorted it out. We ordered room service breakfast one morning which was tasty. The WiFi was fine and worked well 80% of the time. We didn't use the pool as there was a sign up saying there was work happening on the roof terrace where the pool is situated. We guessed this meant that it wasn't open. The hotel will need a bit of a face lift in the near future to keep up with the competition (there is a lot in Chicago!) but is very well located for exploring the city. Recommended.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us. We're happy you enjoyed our convenient location and hotel amenities. We apologize for any inconvenience you experienced regarding guestroom noise and are glad to know our staff were able to assist with resolving the issue. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Meh"

2
05/10/2016

The location is good. It's walking distance/short Uber ride from main Chicago touristy areas and more, but I don't think staying here was worth the money I saved. The room and hotel in general smelled extremely weird. The AC unit kicked on and off about once every 15 minutes. The staff member at the front desk basically ignored my boyfriend and I when we were the only ones there. He continued to write a long note on a sticky pad while we stood there waiting. It all seemed very strange, but we aren't really complainers so we just went with it. My friends stayed at a nicer hotel right down the street and I didn't want to leave their room for the Best Western. In the end, I saved $150 on a 3 night stay by picking BW over the Hilton, Dana and Hyatt Regency.

""Girls Trip""

5
02/10/2016

Each year the adult girls in our family take a trip to Chicago. We started taking the trip in October 1980 to get our mother away from home around the anniversary of the death of her husband and our father. Chicago is the place they met when he was serving in the military during World War II so that is why we selected Chicago for the trip. In the beginning we stayed in other hotels until a friend suggested that we stay at the Best Western River North. Our experience was good the first year and we have never been disappointed.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us and sharing your family's Chicago story. We're extremely happy to know that you trust us to deliver genuine hospitality and a fun experience each year for such an important family trip. Your loyalty and feedback are greatly appreciated. We look forward to welcoming you ladies back to our hotel for next years visit!

"Great Location"

4
29/09/2016

Every time we visit Chicago, we usually stayed at BW River North. Great location, McDonald next door-perfect for quickly cold coffee. But since we get older...it became too noisy for us over night :) Rooms are clean, check in quick.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the kind review of your stay with us! We're happy that you've enjoyed our hotel's convenience and pleasant staff on your multiple visits to Chicago. As we continue to update our building and remodel our guestrooms we hope to decrease the possibility of noise exposure. Your loyalty and feedback are greatly appreciated and we hope to welcome you back to our hotel in the future!

"Noisy at Night"

3
28/09/2016

Our room was very nice in size on the 6th floor a king suite. However, all night long we were plagued by very loud sirens, which woke us numerous times. It is either right by a fire station, or, a very high crime area? We always felt safe walking in River North, so probably the first.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you found our guestrooms to be spacious and comfortable. We deeply apologize for any inconvenience caused by exterior noise. We're in the process of updating various areas of our hotel so you're feedback is greatly appreciated. We hope you'll choose to stay with us again in the future so that we can exceed your expectations!

"Solo Trip to Attend a Wedding"

5
27/09/2016

I was attending a wedding in Chicago by myself so being at a safe hotel was at the top of my list. Not only did I feel safe, I felt welcomed and at home. All of the staff was helpful and very friendly, especially Wallace!! I arrived early and was able to work out/swim then use the showers in that area before heading out for some shopping. Wallace assisted with my bags and held them until the room was ready. He was very kind, helpful, and had an overall positive and vibrant spirit. The next morning he assisted with my bags again and then helped me navigate my way to the blue line. I stayed in a King Room located in the "detached" portion of the hotel, on the second level that faced Ohio Street. There was city noise however it wasn't anything that bothered me, I am a pretty heavy sleeper though. In general the hotel was clean, close to Michigan Avenue and several of the train lines. Overall the hotel is updated although there are some areas that speak more to an older city hotel. I did not do much in the area so I cannot speak on the surround restaurants and such. I would highly recommend this establishment and would stay there again.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the outstanding review of your stay with us! We're happy to know that you enjoyed our friendly staff and overall hotel experience. Your feedback is greatly appreciated. We hope you'll choose to stay with us again on your next visit to Chicago!

"Good location"

4
26/09/2016

This hotel is well located near Michigan Avenue. There atre plenty of bars and restaurants nearby. You are within walking distance of the River Walk, Navy Pier and Millenium Park and it is about six blocks from the CAT Airport line. Staff are very friendly and stored our luggage for the day of our evening flight. Rooms are ok, nothing specail and the a/c is very load. There is a great pool and sun deck which I recommend to use hiighly. Felt very safe walking around the area even at night. Reasonably priced for Chicago and would recommend

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy to know you enjoyed our location, pool, and sundeck. Your feedback regarding the air conditioning is greatly appreciated. We hope you'll stay with us again in the future!

"Stayed for work"

3
25/09/2016

Ok hotel. Not my favorite in river north. Room was small and hotel felt dated. Many rooms are in a building next door. You have to exit the building with the front desk and reenter through the parking lot. Bed and bathroom were decent. Spent more on this room than i often spend at better places. My normal hotel was full.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're in the process of updating our building exterior, public areas, and guestrooms. Your feedback regarding our property is greatly appreciated.

"Location, locatio, location!"

5
24/09/2016

Great place to stay to be near Michigan Ave shopping, Theater District, Navy Pier, movie theaters, a comedy club on weekends and lots of great bars and restaurants. Close to Red Line an #22 bus. Recently remodeled lobby and rooms and is really looking good! Friendly and helpful staff. Very reasonably priced for Chicago. Stay here often.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the wonderful review of your stay with us! We're happy you enjoyed our convenient location, friendly staff, and freshly remodeled guestrooms. Your feedback is greatly appreciated and we hope you'll continue to stay with us in the future!

"Clean and great location"

5
23/09/2016

Great price, location and rooms were clean. It was difficult to find at first as it's not so obvious it was a Best Western. Maybe put improvements to exterior so it doesn't look to plain. Front desk was courteous and provide great service when needed. Room was roomy for the 4 guests we had.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're happy to know you found our location convenient and guestrooms comfortable. We're in the process of updating our property; including the exterior building color and signage. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"overcharged"

3
20/09/2016

spent 2 nights here after landing in America to start Route 66. Hotel Is nice enough, well stocked hotel bar, swimming pool and sun deck. Gym available but no air con so its unbearable in there. 25 USD per night for parking. Hotel is fairly central. Felt safe in the area walking around. We had booked 2 rooms, one for 3 people. On arriving we where informed that all rooms only had 1 bed in them and that we could pay extra for a rollaway bed. We agreed to this for the one room and cash was paid. However on getting home I noticed its also been charged to my credit card despite it having already been paid.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us. We're happy you enjoyed our hotel's location and amenities. We apologize for the inconvenience regarding your bill. If you haven't already done so please contact us for a refund of the duplicated charge. Your feedback is greatly appreciated!

"Great experience"

4
19/09/2016

Our trip was for pleasure and my husband and I really enjoyed our stay. The hotel staff was friendly and helpful, and the location was great . . . right in the center of Downtown. We can always count on Best Western to be clean and have plenty of towels and pillows.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing you stay with us! We're happy you enjoyed our convenient location and friendly staff. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"meh"

2
19/09/2016

I stayed here for a business trip since it was the least expensive that showed up on our corporate travel website that was in guidelines. Its in a great location in that its close to a lot of good restaurants. I was able to walk to Eataly by myself around 7:30 pm and it was very safe and a lot of people walking around. The elevators at this place are extremely slow, there are only 2 for both buildings. The rooms do not have refrigerators and if you want to get Ice there is only one machine on the 4th floor. The shampoo, conditioner and bath soap are in a wall dispense mounted on the shower wall. Everything is very old and not in great condition - the faucet leaked every time I turned the water on. Make sure you don't get a room facing Ohio - you hear every firetruck, ambulance, car and motorcycle all night - the only thing you can do is turn on the very loud airconditioner to drown it out. its got your basic small one cup coffee machine, a safe and a hair dryer along with iron and board. There is a pool on the top floor but I didn't check it out. They provide decent coffee in the lobby so that was a plus after having the coffee in the room which was not so good. What I did like was that there were plenty of lights in the room so by turning them all on, it was nice and bright. Would I stay here again? Not unless I had to.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! Your feedback regarding our hotel amenities and facilities is greatly appreciated.

"Great Location"

4
18/09/2016

I was a little iffy when I booked my stay considering how much cheaper it was than other hotels in the area. I was extremely happy with my stay. The room smelled so clean when we arrived. Everything was very clean actually. All of the employees that we came across were extremely nice and helpful. We drove our own car and left it parked while during our stay. The parking was the cheapest around, which was great. This hotel is right across from Rainforest Cafe and Hard Rock Cafe. The only thing that I could possibly complain about is the A/C unit was extremely loud. realize that they A/C units in hotels are normally not the quietest, but this sucker was loud. I'm not sure if it was just our room or not though. Although our room was right on the Ohio St. the noise level was not even noticeable. Overall this was a great trip and great place to stay. For sure will stay here again when in Chicago.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're happy you found your guestroom to be comfortable and our staff to be friendly and helpful. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Great location and amazing pool!!"

5
13/09/2016

Front desk staff were friendly, there are a lot of restaurants near the hotel, the pool was amazing, my room was very quiet and I am always going to come back. I liked everythingabout it! Thanks everyone

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the amazing review of your stay with us! We're happy you enjoyed our convenient location, indoor pool, and friendly staff. Your feedback is greatly appreciated and we hope you'll stay with us again soon!

"Great Hotel!"

4
12/09/2016

This hotel was in a great location! We could not have been happier with our stay! The staff was so helpful and friendly! We will defiantly stay here again! The express checkout was great and we were able to check in our bags until we left that evening!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our hotel's convenient location and accommodating staff. Your feedback is greatly appreciated and we hope you'll come stay with us again in the future!

"Great location"

4
11/09/2016

Room was clean. Loved the tub. Staff was friendly. This was my first trip to stay in Chicago so parking caught me of guard. I guess they have to charge something to park due to limited space. Location was EXCELLENT for taking bus tours. Tour busses stopped at McDonald's directly across the street. Hard rock cafe & Rain Forest cafe was right there as well. I'm not usually a "city" traveler but this was a very nice experience.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the kind review of your stay with us! We're happy that our friendly staff and convenient location had a positive impact on your first impression of Chicago. Your feedback is greatly appreciated and we hope you'll visit us again in the future!

"Great stay"

5
10/09/2016

Great stay at a great location. Rooms looked to be newly renovated and were very clean. Staff very friendly and helpful. Lots of restaurants nearby, hop on hop off bus stop across the street. On site parking at 25.00 per night but parking anywhere else even more. We never moved car after we arrived. Walked to Magnificent Mile, 6 blocks, then down to the river for river cruise. Cab ride to museums only 13.75. Would definitely stay here again.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're happy you enjoyed our newly remodeled guestrooms, friendly staff, and convenient location. Your feedback is greatly appreciated and we hope you'll visit our hotel again soon!

"Well Situated"

4
08/09/2016

Had a King Bed room on the 4th floor . Lots of updates going on at the time of my stay . New furniture , lamps, curtains etc . Very comfortable mattress, linens & pillows . Friendly helpful staff too . No complaints about cleanliness . Nice rooftop patio where we took a bottle of wine up with us at sunset . Pool up there too . Walking distance to everything . No breakfast which is unusual for Best Westerns but excellent coffee in the lobby. Not happy about having to pay for parking . Overall , I highly recommend it .

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our newly remodeled guestrooms and hotel amenities. Your feedback regarding breakfast & parking is greatly appreciated. We hope you'll stay with us again in the future!

"Nice time"

4
07/09/2016

Stayed here for a family vacation. Room was clean and comfortable. Bathroom out dated. Staff was very friendly. Only problem we had was we called down for more toilet paper but after an hour I had to go track some down. Loved the pool area with the outside deck Some nice views. Price was very responsible compared to other hotels.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our comfortable guestrooms, fun amenities, and friendly staff. We apologize for any inconvenience regarding the lack of toilet paper in your guestroom and that it wasn't delivered in a timely manner. We'll review this information with our staff to improve our future service. You're feedback is greatly appreciated and we hope you'll stay with us again so we can exceed your expectations!

"Chicago Getaway"

5
07/09/2016

Nice, clean and comfortable hotel. Great location with very reasonable parking. Also a restaurant/bar on the property which is important to us. Staff was very friendly. Our room was clean and the bed very comfortable.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the wonderful review of your stay with us! We're happy you enjoyed our comfortable guestrooms, convenient amenities, and inviting staff. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Conveniently located downtown hotel"

5
07/09/2016

The River North Hotel is conveniently located and whithin walking distance of most sights - if you like walking - it takes about 30 min to walk to Navy Pier, Sears-Tower is about 45min. The hotel itself is close to many food-place - a giant retro-style McDonalds just across from it and a nice Irish pub with good food about a block and a half away. Go for one of the larger rooms on the top floors - more comfortable and nicer view. Friendly staff, clean rooms, parking on site (fee applies).

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're happy you found our guestrooms and location to be a good value. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Great quality for the price in downtown Chicago"

5
06/09/2016

We were exceptionally pleased with our room and the Pizzarea Ora restaurant attached to the hotel. Our arrival and departure were easy. We parked our car there for the three days at $25.00 a day which is comparable to other locations. A great place and convenient to downtown.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you found our hotel's amenities and location to be an excellent value. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Started out rocky, but what a nice experience in the end!"

4
01/09/2016

I checked in on Tuesday, August 23rd with my sister and nephew. We were there to move him into Loyola and my sister and I stayed a few days to have some sister time! We arrived late, 11PM and went straight to our room. The room was really not satisfactory. Some of the furniture was beat up from what appeared to be the cleaning crew and the bathroom was yucky. Old toilet, peeling on the walls and floors. I took several pictures and went to the front desk the next morning to let them know we weren't satisfied and inquired about another room. The young lady at the desk, whose name I wish I could remember (started with a J, Jabid or something similar, was fantastic. She fell all over herself apologizing, let me know that the majority of the rooms had just undergone renovation and she had two rooms she wanted me to preview before choosing which one we preferred to move into. She is the definition of customer service. Extremely friendly, helpful and genuinely concerned for your comfort and satisfaction. We selected another room and were extremely happy with it. Very clean, considerably larger than the first one and quite comfortable. The location of the hotel is great, we walked to the river for dinner and then to Blue Chicago for an evening of dancing and great blues. The restaurant on site is nice too. Very reasonable prices, even for room service, which we had two morning we were there. Overall, the hotel was nice, the service impeccable and the location was good. Great place for the price! We'll stay here again!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We apologize about the inconvenience regarding your original guestroom and are happy our staff was able to provide you with one that was more satisfactory. We're glad you enjoyed our location and found our hotel to be a good value. Your feedback is greatly appreciated and we hope to welcome you back soon!

"You get what you pay for"

1
01/09/2016

Other than the clerk who checked me in and the gentleman that accompanied me to my room on the numerous failed attempts with my card to gain entry didn't work, the rest of the staff were rude and unfriendly to say the least. I made five complaints about my room key not working properly and was promised each time a mechanic would come....never came. Was offered free breakfast the next morning for my troubles but when I went to pick them up, they were reluctantly given to me. We allowed our son to go the next morning but when we checked out, I was glad to give the two unused ones back. What an insult! The bathroom was from the 1960's. The hallways are stuffy and musty just like the S-L-O-W elevator which was cramp and NOT air-conditioned. The front office looks nice but that's about it. The swimming area is in dire need for upgrades. The nice view outside the swimming pool closes at 10pm...really? And smokers are allowed to do their thing there. In closing, I know it is cost effective to have a shampoo, conditioner and shower gel dispenser but I would think that's better accepting in a hospital or somewhere personal like your home but not in a hotel. So bring your own toiletries. A dispenser was such a turn off, among everything else.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us. We apologize for the inconvenience regarding your guestroom keys not working. Our staff does their best to resolve these issues and had there been another available they would've changed your room to avoid further inconveniences. We are in the process of remodeling several areas of the hotel including the pool; which is a non smoking area. Our hotel participates in environmentally friendly initiatives to reduce waste and pollution and our bathroom dispensers are part of that program. Your feedback regarding our hotel facilities is greatly appreciated!

"Nice for the price"

5
01/09/2016

We stayed two nights at the BW River North. We were impressed with the updated facilities. The bed and pillows were very comfortable. The location is great and there is free parking (though we took the El instead). They gave us a complimentary newspaper also. We would definitely stay here again.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're happy you enjoyed our newly remodeled guestrooms. While parking is usually $25 we do sometimes include it with the price of the room; we're glad you found the El train just as convenient. Your feedback is greatly appreciated and we hope you'll visit our hotel again soon!

"Wallace is Awesome!"

4
31/08/2016

Wallace is the concierge at this hotel. He makes you want to come back--that's how great he did his job. The hotel's location was perfect for what we needed and wanted to do while in Chicago. The German Consulate and Navy Pier are within walking distance. This older hotel has been nicely renovated and our room was large. My mother and I liked it a lot. Although I highly recommend this hotel, I, unfortunately, cannot recommend this hotel for people in wheelchairs. The elevators are small, the hallways are narrow, and it's just not that easy to maneuver throughout the hotel. It was extremely difficult just getting onto the terrace to get a view of the skyline and it was not that easy trying to get into the hotel room.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the great review of your stay with us! We're happy you enjoyed our newly renovated guestrooms and central location. We would like to apologize for any inconvenience you experienced regarding our wheelchair accessibility. Your feedback will be deeply considered as we continue to update our facility. We hope you'll chose to stay with us again in the future!

"Avoid The Third Floor"

4
30/08/2016

Room was on the third floor (340) and could hear a lot of street noise, window view was of the Best Western sign and no refrigerator. Ice machine is on the fourth floor on the other end of building. (The whole third floor smelt like weed) Definitely recommend asking to be located away from the street and on a higher floor. Room was very nice and roomy and the staff were extremely friendly. Parking was convenient and there is a very nice restaurant next to the lobby.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you found your guestroom to be comfortable and the staff friendly. While only our suites include refrigerators we do have extra's available to send up upon request. We would like to apologize for any inconvenience regarding the location of your room. Our staff does their best to resolve these situations as soon as they're reported. Your feedback is greatly appreciated and we hope you'll stay with us again so that we can exceed your expectations!

"Great location and price"

4
30/08/2016

Enjoyed the convenience of this BW to downtown sights and closeness to transit. We flew to Chicago and were able to take transit easily to the hotel. Staff was friendly and helpful and accomodated to our needs several times. The loungebar/restaurant has good food and reasonably priced. The king sized room was clean and spacious. Good value for downtown location.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the wonderful review of your stay with us! We're happy to know you found our location, guestrooms, and on-site restaurant to be a good value. Your feedback is greatly appreciated and we hope to welcome you back in the future!

"Everything Was Great Except Road Noise--Very Reasonably Priced"

3
30/08/2016

This really is a very well located hotel with nice rooms (on the small side but that didn't bother us--could bother others if you're hanging out int he room or like spacious accommodations). Part of the location is that it's on Ohio Street which is the feeder from I 90/94 so constantly busy with fast moving traffic including motorcycles throughout the night--which we heard. Regular traffic noise was pretty loud and clear--those bikes were awfully bad.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our location and guestrooms. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"So Many Better Options"

2
29/08/2016

I am a lifelong Chicagoan now living in the suburbs, but wanted to have a last of the summer weekend with my family. I waited a bit too long to book, so ended up booking here because I know the other Best Western (which is what I thought I HAD booked) had many positive reviews (closer to Northwestern Hospital). No big deal. We were doing the Hop-On, Hop-Off Bus Tours (Fantastic!!) and there was a stop here, so it was not a problem. Well, we arrived a little early and parked our car. The lot is no longer free. The overnight parking is $25, but in an outside (covered) lot. Not super secure, but that was ok. What wasn't cool to me was that people from the street could walk directly into the hotel and to the elevator and go to the floors even late at night without having to be buzzed in or having to swipe their card to access the entry. This is the city! Anyway, when we got up to our room, the room we had reserved for 4 was a king sz bed (we knew that) and a pull out couch (also knew that), but the pull out bed was no bigger than TWIN size--not nearly big enough for the 4th person. So I went down and informed them of the issue. they were nice enough about it (very young and inexperienced staff at the desk-but polite). Took about 30 minutes or so for us to be moved to the new room, but it was fine. The room was large and clean. Let me just say that this place is OLD. It wasn't dirty or nasty. It wasn't old like in a cool, architecturally unique style that Chicago is known for. There just are gazillions of impressive hotels in Chicago, and this is not one of them, especially for $250 a night. Now, yes, this was Ohio Street--one of the busier streets. But what was REALLY loud was a massive A/C unit in our room that sounded like a freight train going on every 5 or 10 minutes because this hotel doesn't have central air conditioning. Yes, this was like a WINDOW unit. Add the street noises of endless sirens and bachelor parties and it just wasn't a quiet place for sleeping. The bed (the King) was comfortable, but the pull out--not so much. We had to ask for pillows for it (they brought one) and we used the couch cushions to place in the gaps to lift the mattress up at the head so my teens did not sink in. The shower was not the greatest, with a mounted soap dispenser like at a motel. That was odd. No on-site restaurant, but a tasty place nearby (Mele?) that was at River North prices ($90 for breakfast for 4 people). Yikes! Overall, just ok but would not stay here again.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy our front desk staff was able to assist with providing a larger guestroom for your family to make your stay more comfortable. The historic nature of our building does have some limitations that we're in the process of remodeling & updating and your feedback regarding our hotel amenities is greatly appreciated.

"You get what you pay for"

3
29/08/2016

It was an ok location. Easy to walk/uber to where we needed to be. Loud at night with McDonalds glowing arches beaming through our window. Interestingly it is two separate buildings so after check-in (up four stairs after you enter the building ...with no ramp seems surprising for a hotel that should assume guests are coming to check-in/out with luggage) we had to leave the building and walk through the parking lot to get access to the elevator for our room.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We appreciate your feedback regarding the entrance and secondary elevators and apologize that a bellman was not available to assist you. We hope you'll chose to stay with us again in the future so that we can exceed your expectations.

"Helpful staff, great pool and rooftop deck"

5
28/08/2016

We loved our time in Chicago. Used the swimming pool every day and relaxed on the deck outside the pool area. The room size exceeded our expectations. Only two blocks from the Red Line and lots of great restaurants within walking distance. Extremely helpful staff at front desk and lobby. Would definitely stay here again.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're glad to know you enjoyed our guestrooms, amenities, and location. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Location, location, location"

4
27/08/2016

It's not fancy or high-class, but it works. Definite value. Nice-sized, clean room. The parking was cheap. The pool was fine. The best part about it is its location. Four blocks from the Magnificent Mile. Within walking distance to many restaurants. I would stay here again!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're happy your found our hotel's amenities and location to be a great value. Your feedback is appreciated and we hope you'll visit us again in the future!

"Good hotel in a great location!"

4
27/08/2016

My husband and I stayed at the BW River North to celebrate my birthday. It was my first time in Chicago. The hotel was great. We stayed in a suite with a king bed. It was great to have a living space separate from the bed, space to spread out while escaping the Chicago heat. The bathroom was clean, but a little small. The pool seemed clean enough, and the outside patio gave great views of the city. At night there were lots of people hanging out enjoying the views and a beer. The service at the hotel was very good, reception was quick and courteous. The location of this hotel is what will bring us back. Close to public transportation and walkable to the riverwalk. There were also so many great restaurant and bar choices within walking distance. Overall a great value and an excellent location to explore Chicago!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the wonderful review of your stay with us! We're happy you enjoyed your birthday and found the hotel's location and amenities to be an excellent value. Your feedback is greatly appreciated and we hope you'll stay with us on your next trip to Chicago!

"Enjoyable"

4
23/08/2016

Nice, friendly staff, clean room, safe, nice view from the sun deck toward the south skyline of Chicago .. Very good value. It was prudent for the hotel to offer the option to have new sheets daily or do the home style and use them more than one day. Close to rapid transit. Stayed at this hotel in the past, nice remodel with the rooms.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the great review of your stay with us! We're happy you enjoyed our newly remodeled guestrooms and found the hotel to be a good value. Your feedback is appreciated and we hope you'll continue to stay with us in the future!

"Great downtown location for price. "

5
23/08/2016

We have stayed at this hotel many times. Parking used to be free. Not its $25 which is still a great deal. Rooftop indoor pool and outdoor seating is the best part. Rooms have been renovated. We got a king and it was more of a suite - tons of room for downtown Chicago. Very close to the L and Michigan Ave.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the wonderful review of your stay with us! We're happy to know you enjoyed our remodeled guestrooms and hotel amenities.Your feedback is greatly appreciated and we hope you'll continue to stay with us in the future!

"Great hotel for cost"

4
21/08/2016

This hotel exceeds the expectations for the cost and parking is super cheap! Staff is friendly and tries to help you the best they can. Yes there are a few things that could use a little fixing but more than worth the stay. :)

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the wonderful review of your stay with us! We're happy you found our staff friendly and felt our hotel was a good value. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Great time"

5
18/08/2016

I had to go to Chicago to get a visa from the Italian Consulate. This hotel was within walking distance. It is in a good location and we were able to walk everywhere. When needed we got Uber and it was easy to find the hotel

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're happy you found our location convenient for your visit. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Very Nice!"

5
15/08/2016

The rooms are spacious and nicely decorated. The bed was very comfortable. The staff was always pleasant and helpful. We ordered breakfast and it arrived quickly and in great condition. I would definitely recommend this hotel when staying in Chicago!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the wonderful review of your stay with us! We're happy to know you found our remodeled guestrooms comfortable and our staff to be friendly and helpful. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Location, Location, Location"

5
15/08/2016

This is not the fanciest or the newest hotel downtown, but it is centrally located. It is very easy to get to and from the freeway. Many sights are within walking distance with several bus stops in the area and the red line entrance just a few blocks away. Staff will help you with directions to where you need to go. Clean, comfortable rooms.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us!We're happy to know you enjoyed the convenience of our location and found our guestrooms comfortable. You're feedback is greatly appreciated and we hope you'll stay with us again on your next visit to downtown Chicago!

"Excellent all around"

5
12/08/2016

We stayed here on the recommendation of family in Chicago. We were not disappointed with their recommendation. The rooms were clean and well maintained. The internet was as advertised, fast. The location was ideal for eating with well known brands within a block ranging from the cheap to the moderate. Navy Pier was a long walk or short taxi ride while Michigan Avenue was an easy stroll. Special mention must be made of the staff who were extremely helpful and knowledgeable. This is especially true of the concierge who in every respect went out of his way to help us during our stay. Indeed on or last day (with a two year old in tow) he made checking out, getting a taxi to O'Hare and ensuring that we had breakfast a seamless exercise which would put staff in far more expensive establishments to shame. When in Chicago again this will be my first choice hotel. Thank you.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the amazing review of your stay with us! We're happy you enjoyed our location and friendly and helpful staff. Your feedback is greatly appreciated and we hope to be welcoming you back for your next trip to Chicago!

"Affordable three star hotel with good amenities, friendly staff and a quirky interior."

3
10/08/2016

At the northwest edge of downtown, the location is fine for the price, with easy access from the freeway, good, affordable parking, and around the corner from the Clark St. restaurant row. An easy walk to most tourist venues. The E-shaped building is a warren of narrow darkish corridors fed by three small widely separated elevators leading to comfortable rooms, all recently renovated. On the sixth floor is a good pool, a small roof deck and an exercise room. A fine place for children to let off steam. We stayed three nights. No problems, would happily book in again. There's an in house restaurant and bar I didn't use. Good coffee in the lobby, but no free breakfast.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our hotel's convenient location and amenities, like the pool and discount parking. You're feedback is greatly appreciated and we hope you'll stay with us again next time your visiting Chicago!

"Ok place to stay"

3
10/08/2016

We were staying downtown and there were a lot going on downtown Chicago . It was hard to find a cheap room. This was the least expensive room but it was 260.00 a night. Overpriced in my opinion. These rooms have been as low as 89.00 a night. That would be a great price. Great location. Cheap parking. One elevator did not work. You have to walk through the parking lot to get to the elevators and you need your key to get into the room with the elevators. We checked out and had to walk down the parking ramp to get our car because we could not get to the elevator. In the rooms you can hear everything in the halls. Staff was very helpful and friendly. There is a safe in the room. For a cheaper price, I would stay here again. It was very clean too.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our convenient location and friendly staff. One of our elevators is undergoing an update and we do apologize for any inconvenient that may have caused during your stay. You're feedback is greatly appreciated and we hope to welcome you back in the future!

"owner"

3
10/08/2016

good location. good staffs. bath room too tiny small. hallway sound too loud. room has upgraded good. floor carpet dirty. ( even replaced I guess) good for business trip. internet fast. bed mattress fine.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! Your feedback is greatly appreciated and we hope you'll stay with us again in the future.

"Best hotel in Chicago"

5
09/08/2016

This is the only hotel we stay at when visiting Chicago. Easy to get to when driving and a short cab ride from Union Station. Awesome bar with the best lunch special in town. The hotel staff has been there for a long time. They know you by name and treat you better than family.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy to know that you enjoy our on site restaurant and friendly staff. Your feedback is greatly appreciated and we hope to be welcoming you back to stay with us again soon!

"Family vacation"

4
09/08/2016

We took our two children to this hotel for our Chicago vacation. We would definitely stay here again. Excellent customer service. Clean room. Loved the pool and the roof deck. Most hotels in this price range do not have a pool. Close to everything we wanted to see and do. We walked the 5 blocks to Michigan Ave. The hotel is 2 blocks to a local grocery store. McDonalds is across the street and other nice restaurants within a couple blocks. Close to the free trolley to the Pier and the train. The bus lines run within a block of the hotel. The hotel does not have a free breakfast but I couldn't find any in this price range that did. The staff here were very nice and helpful!! There is no free parking at this hotel any longer. They charge $25 per night for parking, which I hear is still lower than most hotels. The free coffee in the lobby was excellent! Very good value especially for Chicago.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy you and your family enjoyed the value of our hotel's amenities and convenient location to nearby attractions. Your feedback is greatly appreciated and we hope you'll come back to stay with us again in the future!

"GREAT HOTEL!"

4
09/08/2016

This hotel was a nice surprise. Awesome location..couldn't ask for more in this regard. Lobby was beautiful/modern and rooms were nicely decorated as well and clean. Kids really enjoyed the pool area as well. The double queen suites we had were very spacious. The complimentary morning coffee provided at in the lobby was a nice treat. However, complimentary breakfast, like some other BW hotels do would've been very nice and convenient, esp. for those with kids. Overall a great stay..nice facilities and great staff :)

"Would stay again! 5 Star staff!"

5
07/08/2016

We would definitely stay here again. Excellent customer service. Loved the pool and the roof deck. Close to everything we wanted to see and do. Close to the free trolley to the Pier and the train. When you google the website it does say free breakfast but there was not, still 5 stars because the people here were so nice!! The breakfast in the restaurant was amazing and a great price, free coffee was also very good! Thanks for a great stay!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy to know our friendly service exceeded your expectations and that you enjoyed our on site restaurant. Your feedback is greatly appreciated and we hope you'll come back and stay with us again soon!

"Would Stay Again!"

4
06/08/2016

I was about to find this gem hotel through their website (I was also comparing prices with other websites and surprisingly, their price was cheaper compared to a third party like Expedia). I was surprised that every morning, the hotel would deliver newspaper to each and every one of their guests (it was nice gesture). For those who are in a budget, I would recommend this hotel because it is not that far from the heart of Chicago. And there are transportation within the block or two from the hotel, which was very convenient for me and my sister. We got a King-sized bed room; it wasn't that big but it was doable for the two of us especially since we just need a place to sleep and shower -- loved the water pressure from the shower head! I would come back here again, if the price is right, of course =)

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're happy to you enjoyed our hotel and found it to be an excellent value. Your feedback is greatly appreciated and we hope you'll stay with us again soon!

"Great Value and Great Location"

4
03/08/2016

Overall the hotel was nice, looks like it was recently updated. Lobby was inviting and clean. Staff was friendly except I had to ask multiple times for a crib in my room for my daughter before it was finally delivered later in the evening. First one they gave us was broken. Hotel room was clean and updated. Location was great, walking distance to a lot of good restaurants. The tour bus stop was right around the corner which was very convenient. We walked home from Navy Pier which was only about a mile. Definitely a great place to stay for the money and parking is the cheapest in the city!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the great review of your stay with us! We're happy to know you found our remodeled property and discount parking to be an excellent value. Your feedback regarding the crib delivery is appreciated and we do apologize for any inconvenience it may have caused. We hope you'll continue to stay with us in the future!

"Chicago Stay"

5
31/07/2016

Our recent Chicago trip was based at the Best Western River North Hotel and that was secured on line, sight unseen, but turned out to be a great choice. It was affordable, close to a great number of restaurants, transportation options, tour guide stop and the operation of a number of very good desk staff, staffing of the lobby area and employees who kept our room very clean and made it our six day home. The mattresses were good, the shower and bath a little small, but very serviceable and an easy access location. It is not a luxury hotel, but for families, friends and others I have no trouble in recommending BW River North.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy to know the value of our hotel exceeded your expectations. Your feedback and kind words about our staff are greatly appreciated. We hope you'll be back to stay with us again in the future!

"Would stay again"

4
30/07/2016

Good location close to Michigan Ave.shopping and many restaurants. Easiest to use and best priced parking I've found in the area. Room is small but functional and comfortable. Front desk staff were very helpful with info and cabs. Pool was clean and well kept. Some building repair and maintenance was going on but did not cause a problem. We would stay here again .

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're excited to know that you enjoyed our hotel's amenities and discount parking. Your feedback is greatly appreciated and we hope to welcome you back again in the future!

"Good Location as long as the price is good too!"

3
28/07/2016

Let me explain the title! Location is pretty good cause there's 20minute walk to john hancock observatory now known as 360! About 25 minutes to Navy Pier. It is surrounded by many places to eat! There's a Rainforest Cafe and Mcdonald across the street and Walgreens a street further! They do charge 25$ for parking overnight or 35$ for in and out priviledge! Which is funny to me cause what's the big deal if i leave once or twice, now you gonna charge me 10$ more? So i did took basic 25$ overnight parking, and we just walked everywhere! Call it a stroll around town! They don't have fridge or microwave in a room but if you want fridge that will be extra 10$ per night! We needed one so here! On top of the stay we paid 35$ extra per night for things that are usually given in a hotel price! We paid 125$ per night plus taxes which was okay with me but then that extra 35$ that started putting strain on my wallet but still good location! Just go and sightsee! Out of curiosity i checked prices for same room same time, 2 days before my arrival and they were asking over 200$ plus taxes and parking that's just a rip off cause things aren't that spectacular! First elevators are small and slow! Elevator #3 is plain dangerous! Closes on people as they walk in, rooms are small and no breakfast! I didn't get a chance to checkout their wifi, but on the positive note they got nice deck and pool on top of the hotel! Pool is between 3-8 feet! To sum it up: i would only stay here if the max price was around 130$ anything over that i would keep looking! Heard there was nice Hostel for around 70$ nearby, big city! Plenty of choices! Go with your gut!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy to know you enjoyed our hotels excellent location and nearby attractions. We do want to apologize if you didn't feel the value of our hotel was worth the price you paid. Our rates are similar to the prices of other comparable hotels in our area and in the busy summer months whose rates are sometimes high. We do offer deeply discounted parking for Chicago, in most cases $20-30 less than other hotels, in an attempt to keep prices low for our guests. Your feedback regarding the elevators is greatly appreciated; we are in the process of updating our property and this information will be helpful. We hope that you'll chose to stay with us again in the future so that we have a chance to exceed your expectations!

"River North Best Western"

5
26/07/2016

Free parking at the time of stay! Unheard of anywhere else in Chicago. This has now changed unfortunately. This hotel gets 5 stars simply based on the outstanding, warm staff and free parking and tremendous location. View of the famous 2 storey McDonald's a neat trip plus. Hotel is clean and cozy. Loved our stay so much, however, a bad experience anywhere in this beautiful city seems impossible.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the outstanding review of your stay with us! We're extremely happy to know that you found our guestrooms to be clean and comfortable and the staff to be warm and welcoming. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Best Location"

5
25/07/2016

This hotel doesn't look like much on the outside, but the rooms are excellent. Even better is the location for the price. We walked everywhere (except when it was too hot and we took a cab). We stay here every time we come to Chicago. It's reliably clean, the staff is helpful and the location is perfect.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the outstanding review of your stay with us! We're happy to know that you found the value of our newly remodeled guestrooms and prime location to be worth the price. You're feedback is greatly appreciated and we hope you'll be staying with us the next time you're visiting Chicago!

"great stay for a great price"

4
25/07/2016

location, location, location. The price is a steal for the location. and it was very clean. you can tell they are updating things and it makes for such a pleasant stay. paid for parking but again a steal for where you are. wish the pool was not covered but the deck outside is wonderful. Loved it all

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're so happy to know that you enjoyed our location and discounted parking to be an outstanding value. Your feed back is greatly appreciated and we hope to welcome you back in the future!

"Excellent Staff"

4
24/07/2016

We've stayed before and will stay again. Staff are helpful with all questions, very approachable. Asked if they could do anything for us each day and sometimes multiple times a day. Convenient to the El and bus stops.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy to know you you enjoyed the exceptional service provided by our staff. Your feedback is greatly appreciated and we hope you'll stay with us again in the future!

"Was a 10 then dropped to a 4!!"

2
24/07/2016

So this trip was great and this hotel had it all. It was a gem for what we paid for and it's top location. The pool upstairs was great and so was the staff and restaurant but the reason why this hotel went from a 10 to a 4 was because there was a bedbug on my pillow that bit me?? I informed the staff and didn't make a big deal about it because we were in town for two more nights. They brought in the engineers to scoop out the room and new beddings. While I'm grateful for that, but they didn't offer us anything and they left the same pillow that the bug was on in the room. It's a shame cause this hotel was prefect...

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy that you enjoyed our friendly staff and prime location. Our staff does take reports of bed bugs seriously and have been trained to recognize the signs of infestation. It's our policy that if bed bugs are found the room is placed out of service to be professionally treated and the guests are immediately relocated to a new room. Upon your report of being bitten our staff preformed a search of the room and no bed bug infestation was found; therefore no compensation was offered. A follow up voicemail was left for you describing the result of the bed bug policy protocol and asking if there was anything else we could do to make your stay more comfortable. We do apologize for the inconvenience of finding an insect in your room and that the pillow it was found on wasn't removed after the bedding was exchanged. Your feedback regarding our service is greatly appreciated and we hope you'll chose to stay with us again in the future.

"Good location & comfy "

4
23/07/2016

My husband & I stayed here two nights to attend Cubs games. Our room was very comfortable & clean. The front desk was very helpful & always polite. They allowed us to store our luggage prior to checkin & after checkout. They were also helpful in getting taxis. The hotel is closest to the Redline Grand station. It's within walking distance of lots of fabulous restaurants as well as shopping. We would stay again.

"Clean, friendly, great location"

4
21/07/2016

Room was excellent- very clean, updated and modern, and had a good view from the window. The only negative about our room was that the bathroom is divided by a door separating the sink from the toilet and the bathtub, and the bathtub/toilet area is TINY with hardly any room to stand while you open the door to leave the shower. Otherwise, the room is excellent. The location is great- super close to all the touristy things that my husband and I wanted to do (museums, aquarium, Sears/Willis tower, etc) and super close to delicious restaurants. Lastly- the staff at the hotel was friendly and helpful. Will definitely stay here again when we visit Chicago!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the great review of your stay! We're happy that you enjoyed our newly remodeled guestrooms and found our staff to be friendly and accommodating. Your feedback regarding the bathroom is greatly appreciated. We hope to welcome you back again soon!

"Family wedding"

4
20/07/2016

Would have given 5 stars but the bed was not that comfortable. Every other aspect was 5 star.The check in sent very smooth. We met a employee who was very helpful in showing us a shortcut to the restaurant and seeing that we were satisfied with our stay.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the wonderful review of your stay with us! We're happy to know you found our staff to be friendly and knowledgeable about the local area. Your feedback regarding the bed is greatly appreciated and we hope you'll choose to stay with us again the the future!

"Can't beat the value"

4
18/07/2016

It's definitely an older, dated hotel, but if you're there to explore the city and won't be spending a lot of time in your room, you can't go wrong here. A great location, being about a 10 minute walk to the magnificent mile and about 20 mins to the Bean. Several great restaurants nearby, including classic spots for deep dish pizza or steak. $25 per night for parking ($35 for in and out, but you do NOT need this option because - the city is very walkable). Cleanliness, bed, wifi and noise levels are all average. The slight road noise was not bothersome for us. We didn't use the amenities (pool) as we were out most of the day. The staff are very friendly and helpful with getting oriented with the city and offering suggestions. The best value hotel in the area you will find. Would definitely stay again

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're happy to know you enjoyed our great centralized location and found our staff to be friendly and knowledgeable about the local area. Your feedback is greatly appreciated and we hope to welcome you back to stay with us again in the future!

"Excellent Hotel"

5
17/07/2016

Very nice hotel in all respects. We parked our car in the hotel parking lot and walked or took public transportation to the museums, restaurants, etc. My only complaint is the noise on Ohio Street. We needed ear plugs to sleep at night. Be aware that the room rate goes up and down like a yo-yo. The rate can vary by as much as $100 per night, depending on day of the week, season, time of booking, etc..

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy to know that you enjoyed our central location and took advantage of our deeply discounted parking rates. We will continue to provide exceptional service in the hopes that we'll be welcoming you back again in the future!

"Great value, great location"

4
15/07/2016

Good place within walking distance of Willis Tower (1 mile, roughly 11 blocks). Near Rainforest Café. Would have been nice if they would have allowed my parked car to remain later than noon though. Public parking across the street, beside McDonalds, for $12/2 hrs.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the great review of your stay with us! We're happy to know that you enjoyed our central location near many restaurants and attractions. We will continue to provide exceptional service in the hopes that you'll be staying with us again in the future!

"Large rooms"

5
15/07/2016

We normally stay in Best Western hotels due to the good rewards. We booked this one as we traveled to see a concert and wanted to stay somewhere in the middle of the city. Well the rooms were clean and quiet and the air conditioning was superb. The rooms are very spacious and the noise you will hear comes from outside city noises. They were also clean and the bed was comfortable. We parked there and used lyft to travel around the city. Good stay!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're happy to know that you enjoyed our central location and found your guestroom to be clean and quiet. We will continue to provide exceptional service in the hopes that you'll be visiting us again soon and would love to welcome you back to stay with us!

"Good hotel"

4
14/07/2016

Stayed just overnight. Decently priced, right in the center of the city. The property was under renovation when I checked in...hence seom noise during my stay and not all places were accessible. They have a separate entrance which was difficult to locate.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for your great review of your stay! We're glad you enjoyed our central location and that you found the guestroom to be fairly priced. We apologize for any inconvenience you experienced due to the renovation. We're working hard to minimize noise for our guests and update entrances and elevators with the proper signage. We hope you'll chose to stay with us again in the future once the renovations are complete!

"Great Stey"

5
11/07/2016

This hotel has a great location, nice and helpful staff, clean rooms, and a great value. We did not use the hotel parking, instead we used an app. called Parking Whiz and saved quite a bit. The location was perfect. We never moved our car the whole stay. We walked to CTA locations and every major attraction from this spot. Never walked over a mile, even to Navy Pier. If walking short distances to the attraction or to public transportation isn't for you, neither is Chicago. The weather was great, always a cool breeze off the water. The staff helped us out so much with directions and recommendations. The room was large enough and clean. Was the street noisy? Yes, we were in downtown Chicago! The hotel is only 6 stories, so yea but it never woke me up. Our room had no cosmetic damage. Was it state of the art, no but I didn't pay for Ritz Carlton accommodations either. Besides, we slept there. We didn't stay in the room all day. However, it was right in the middle of everything so we did come back and rest our feet a time or two. The value can't be beat. When you start comparing prices, it's the only one that makes since. We used Priceline where they pick the hotel and you pick the area and star level. I researched enough to know this would be the one picked. We were very happy with our stay and would stay there again every time. They leave you a USA today at your door every morning. Upon checking in, they give you half price drink coupons for 1/2 off at the hotel restaurant. Great deal. Also, restaurant serves all three meals. It's not on the menu, but it's on a sign outside about their breakfast deal: 2 pancakes, eggs, and bacon or sausage for $6.95. You can't beat that a McDonalds (which is directly across the street.) Also, on the same block as hotel, directly behind the hotel is Blue Chicago, one of the best blues bars in town. I'm telling you, great hotel!!! Make sure you go to the roof top even if you don't want to swim. There's a great outdoor patio with a beautiful view of the city at night!

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the fantastic review of your stay with us! We're happy to know that you enjoyed our central location, clean rooms, and friendly staff and felt the overall value that we offer was well worth the price of the room. We will continue to provide exceptional service in the hopes that you'll be visiting us again soon and would love to welcome you back to stay with us!

"Enjoyed our stay at Best Western River North"

4
11/07/2016

For the price this was a very nice hotel! It is older, but was comfortable. Stayed 5 nights and were close to many of the attractions we wanted to see. Big Bus is located near by so easy access. Restaurant on site, which was good. Had fridge but wish microwave was included in price vs extra charge. Parking was easy and very affordable.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the great review of your stay with us! We're happy to know that you found our central location, on-site restaurant, and comfortable guestrooms to be enjoyable and that our discounted parking was to your satisfaction. We will continue to provide friendly service and improve our amenities in the hopes that you'll be visiting us again as we would love to welcome you back to stay with us!

"Not Much To Look At; Great Location"

4
11/07/2016

We stayed here in early July and if I were staying in Chicago again, I'd be 95% sure I'd just stay here again. The place isn't much to look at from the outside or the corridors inside but the rooms appear to have been renovated recently and the in room experience was fantastic. The price isn't cheap but it isn't expensive for Chicago but the location is perfect.

RiverNorthHotel, Sales Manager at BEST WESTERN River North Hotel, responded to this review
Thank you for the great review of your stay with us! We're happy to know that you found our central location convenient and our newly renovated guestrooms to be comfortable and enjoyable. We will continue to provide exceptional service and improve our property in the hopes that next time you're visiting us you'll be 100% sure to stay again! We would love to welcome you back to our hotel soon!

"Okay for the Money"

3
09/07/2016

The hotel staff are quite nice and knowledgeable about the city. The room was cleanish and the bathroom was a different story. There was yellow residue at the bottom of the tub, cracked walls, the shower spout was not attached to the wall and showed a very large gap and the door in the bathroom was very filthy. The air conditioner did not work properly and it took about five hours to get it down three degrees. The bedding was itchy but the decor of the room was lovely.

"Great Location & Value"

4
07/07/2016

My husband and I were a little nervous after reading the mixed reviews; however, we stayed because of the location and price. Many reviews talked about construction and loud noise; however, the construction is complete. You can tell the hotel has recently been updated as it looks very modern inside. The room was clean, hotel staff were friendly and location was great! It was an easy walk to anywhere we wanted to go. We would definitely stay here again!

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear KristiS627, Thank you for the honest review, we are glad to hear that you enjoyed our prime location and overall value. We are working hard to update our hotel and are happy to see you noticed. Thank you for staying with us, we look forward to welcoming you back again soon! Sincerely, Management.

"Good service "

4
07/07/2016

It was a nice little hotel perfect for a short visit, to Chicago town. Near to all the nice stores downtown. Stuff is very Friendly. If you are driving be prepare to spend a lot of money in parking spaces. Gets a little overwhelming but Chicago is a great city. I won't recommend to drive. If you drive pay the hotel 35 dlls parking fee it's as cheap as it gets and you get to take your car in and out. Everything is walking distance from the hotel but is a must to have a good walking shoes.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear guest, We would like to thank you for the nice review. We appreciate your feedback and are happy to see that you were able to enjoy your stay and our unbeatable location. Please visit us again soon! Sincerely, Management.

"Anniversary visit"

5
06/07/2016

The hotel has been around for over 40 years. Originally it was the Mart Inn. It has been upgraded since we were last there. We found it comfortable and clean and the parking reasonable. We could walk many places without along taxi's. My only complaint was no Coca Cola products available

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear I4gotitalso, Thank you for the great 5 star review. We appreciate your loyalty over the years and look forward to welcoming back again soon! Sincerely, Management

"Chicago trip"

4
06/07/2016

Very nice hotel, very clean, good location. Within walking distance to magnificent mile, navy pier. Did not have a working ice machine during my visit. Very friendly staff. Good security felt safe during visit.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear cindyann7762, Thank you for your nice review and rating! We appreciate your feedback and are happy to see that your experience with us was a pleasant one. We hope to see you in the near future and have you as our returning guest. Best Regards, Management.

"Excellent value"

4
06/07/2016

Older hotel but very clean,Excellent rate and location.Staff including night security very helpful.Came to Chicago to sight see so spent little time in room but clean and comfortable.Walking distance to many attractions and parking rate was reasonable for Chicago.Spent 3 nights here.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear susanyaz, Thank you for reviewing our hotel. It's always great to know that someone is able to enjoy their experience with us and the city. We take pride in our service and hospitality, and I will make sure to pass along your kind words to our staff. We hope to have you here in the near future. Sincerely, Management.

"Great location! "

4
05/07/2016

We were traveling on a budget so this hotel was perfect! It was affordable (only $25/night for parking which is excellent for Chicago) and was located very centrally. You can walk to Navy Pier or the Art Institute of Chicago in about 20 minutes. Michigan Avenue is probably less than 10 minutes. The room was very clean and the front desk staff was great. They even give you coupons for half off drinks at the restaurant. The bathroom is tight but the rest of the room is a nice size. The elevator system is confusing but you get the hang of it after a few times. Would definitely stay again!

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Wanderlust823, We would like to thank you for reviewing our hotel. It's always great to know that our guests are able to enjoy their experience with us and our prime location. We take pride in our service and hospitality, and we will make sure to pass along your kind words to our staff. We hope to have you here in the near future. Sincerely, Management.

"Good Stay - Great Service"

4
03/07/2016

It is the great staff that make the stay one to remember! The staff answered all questions about the area, shopping, and Food places. Food places and activities were described and the staff gave directions and times for museums as well. Very helpful staff with an invitation to return upon departure.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Rhea K, Thank you for taking the time to review our hotel. We greatly appreciate the awesome review and rating. We take pride in our service and are happy that you were able to experience it. We will make sure to pass along your kind words to our staff. We look forward to having you as our returning guest! Sincerely, Management.

"Great Location"

4
01/07/2016

We chose this hotel because of the location, and it was even better than we thought. Everything we wanted to do was in walking distance except for Wrigley Field which was a short cab ride. Everyone who worked at the hotel were very nice and friendly. The room was small, but comfortable and clean. The kids liked the pool, and the view from the patio was nice. We would definitely stay here again and recommend to others.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Lisa B, We would like to thank you for your great review and rating. We appreciate your feedback and are happy to see that you were able to enjoy your stay. It's always good to see when a family gets to experience Chicago and all it has to offer. We hope to see you soon. Sincerely, Management.

"Working hard and it shows!"

4
30/06/2016

Somewhat dated and lots of work being done, but the rooms were clean, comfortable and in a great location. Easy walk to Navy Pier, Magnificent Mile, Willis Tower (all within less than two miles). We would definitely stay again! Lots of places to eat nearby...we parked when we got there and walked everywhere!

RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review
Dear Tigaudi, Thank you so much for the great review! We are happy to hear that you enjoyed our rooms and prime location! We can't wait to have you back again soon! Sincerely, Management.

"Nice Room, Cold Pool"

3
29/06/2016

Room was nice. Clean and comfortable. Indoor pool managed to be quite cold, not sure if it was recently filled or what the reasoning behind this was. The price mixed with the locations made it a pretty decent value all in all.

RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review
Dear Scott S, Thank you for your review. We are sorry that you found our pool water temperature to be cold. We have passed along your comments to the appropriate departments to make sure we always keep it at a comfortable temperature. We value your feedback and we hope to see you back again soon! Sincerely, Management.

"Good Hotel bad Wifi"

4
27/06/2016

This is a nice hotel but there are a few issues, first the wifi was terrible so business travelers beware. Second, no breakfast included so keep that in mind, the restaurant has a decent breakfast. Room was also very small so anyone traveling multiple people keep that in mind, for a single person it would be plenty of room. The room itself was nicely decorated (looked freshly remodeled). Staff was pleasant.

RiverNorthHotel, Front Office Manager at BEST WESTERN River North Hotel, responded to this review
Dear Heather G, Thank you for your honest review regarding your recent stay at our property. Your comments are important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Front Office Manager

"Not impressed after 2 visits"

3
23/06/2016

Yes, the hotel is nicely situated, but not the best for business travelers. I stayed in both sections of their hotel on two visits. The room I had above the parking had such a loud AC it was hard to sleep. My colleague slept with his off and woke up all sweaty each morning. In the main section, on my second stay, I got no Wifi in my room and had to go to the lobby to connect. And then the elevator broke down. I walked up to the 6th floor 4 or 5 times. I was glad they discounted my room a bit and gave me a breakfast voucher, but for a room over $240/night I expect more.

RiverNorthHotel, Guest Relations Manager at BEST WESTERN River North Hotel, responded to this review
Dear Sbueb, We would like to thank you for taking the time to review our hotel. I'm sorry your stay was not exceptional as we strive for all our guests to be completely satisfied. If you'd like, please reach out to us as we would like to hear more about your stay. We hope you give us another opportunity. We would really like to have you as our guests again. Sincerely, Management.

"Good value, great staff"

4
21/06/2016

This hotel is convenient to both the red and blue train lines. There are a number of restaurants nearby, as well as a Whole Foods Market, Walgreens and Jewel market. There is good secure parking on site at a reasonable cost. The hotel is clean. The beds are comfortable. The amenities are average for a mid range Best Western. The staff is really outstanding and friendly. For a downtown Chicago hotel, the price is reasonable. Our only complaint was the substantial street noise echoing all night long from Ohio Street and the thin walls. Bring earplugs.

RiverNorthHotel, Guest Relations Manager at BEST WESTERN River North Hotel, responded to this review
Dear K W, We would like to thank you for the nice rating and review! It's nice to see that you were able to enjoy our River North neighborhood also known for its great restaurants in Chicago along with the hotel amenities. We are glad you were able to experience our wonderful staff as well. We hope to have you here soon! Sincerely, Management.

"Great value, staff, room, location."

5
20/06/2016

We have been stayed at the same hotel near Lincoln Park eight times in the past, but when the rates became too high for the value received, we decided to look around. We chose the BWRN because of the price and its having a pool, and we were extremely pleased with our decision. Wallace, the concierge was right there at the door to greet us and make us feel welcome. His consistent greetings, jokes, and careful attention to our needs and wants made us feel important and valued. Shayla and DeAndre took great pains to get us into our room quickly and went to even more trouble to switch rooms for us after we found that the original one was not the one we wanted. All of this was done with a smiling, professional, and caring demeanor. We also were well-served by Justin, one of the engineers of the hotel, who gave us information about the property and was extremely cordial. Every one of the staff members were polite and made certain our stay was pleasant. Our room was large and had a king bed, sofa sleeper, refrigerator, three easy chairs, end tables, coffee table, and of course a desk and office chair. We were on the 5th floor and faced Ohio St., we kept the fan on continuously to muffle the street sounds and we were not disturbed. The BWRN has an excellent location with McDonald's across the street, Portillio's a block away, and many dining choices close by. The bus to the Loop is around the corner and the 22 Clark North bus is two short blocks away. The indoor pool was clean and we used it often. One of the nice things about this hotel is the rooftop deck. While it is only a 7 story building, the placement of the hotel offers a gorgeous view of the city. The parking is a real bargain at $25 per 24 hours. With all of the amenities, this is a genuine value for lodging in the city. We found no fault in this hotel and we are excited to go back soon.

RiverNorthHotel, Guest Relations Manager at BEST WESTERN River North Hotel, responded to this review
Dear SYLVIATOPEKA, Thank you for the amazing 5 star review! It was a pleasure to receive your comments and to learn of your appreciation of our hotel, great location and quality of service you received from our staff, we were truly pleased to hear you enjoyed your stay. We take pride in our service and are happy that you were able to experience it. We will make sure to pass along your kind words to our staff, especially Wallace, DeAndre, Shayla and Justin! We look forward to many more years of serving you in the true spirit of hospitality. Sincerely, Management.

"Convienet location, parking onsite, and"

4
20/06/2016

Best Western RIver North is conveniently located near the blue (Clark/Lake) train station, which connects to O'Hare. This property is in walking distance to Michigan Avenue, Merchandise Mart, and Millennium Park. For those driving into the city it is great to know that there is parking on-site! The hotel lobby has been updated, and rooms are good, but could use an update. Staff is friendly and accommodating. Depending on the events going on in the area this location can be extra noisy due to street pedestrians (using the window A/C unit is a good way to add white noise and drown out street noise). I recommend Best Western RIver North for those driving into the city and making a visit to Merchandise Mart.

RiverNorthHotel, Guest Relations Manager at BEST WESTERN River North Hotel, responded to this review
Dear FR3E5P1RiT, Thank you for taking the time to write a review for us! We are glad to hear you enjoyed our prime Chicago location and what our hotel has to offer. Thank you for the recommendation, it is truly appreciated. Please come see us again soon!, Sincerely, Management.

"Great Stay!"

4
19/06/2016

We came in town for a Cubs game and we wanted to stay downtown. This hotel is close to many things and had paid parking in its lot. Very close to red line and we were able to hop train to Wrigley. Front desk was very courteous and helpful. Room was not big but clean and updated. Comfortable beds. We will definitely stay here again. Perfect place to just sleep and tour the city.

"Good location, frendly staff, clean"

3
18/06/2016

This hotel appears to be slowly upgrading most of the property. I was given a third floor suite which is essentially a long thin room with a bathroom cutting it into two, witha bed on one side and a sitting area on the other. I had two small windows witha view of the parking lot. The bed was comfortable, the furniture was solid and new, the paint and fixtures were relatively new, and it was clean. The free wireless internet was decently fast (4mbs up and down) and the breakfast was real and not bad (if a tad small for the scrambled eggs and one sausauge option). Fresh coffee was available ad libitum in the lobby although half and half was not provided, just liquid whitener. The ac unit in my room had not been updated and was a large, very noissy wimdow unit that did not work. I.e. It was hot and by the time i noticed i was ready for bed and so did not attempt to change rooms. There was some noise coming from the adjacent parking lot when i stayed. And there was a single elevator that was rather slow leading to Significant wait times on occasion (yeah, take the stairs). Overall, it was a decent place and perhaps good value.

RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review
Dear Tim M, Thank you for the honest review regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Management.

"Very pleasant stay"

5
17/06/2016

Stuff very friendly. Room very spacious, new furniture and very nice bathroom. Close to everything. They hold luggage for free not as other hotels in Chicago. Very comfortable bed with very nice soft bedding.

RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review
Dear ellapeker, Thank you so much for the Five Star review. We hope to see you again soon! Sincerely, Management.

"Nice location, Nice hotel"

4
17/06/2016

This hotel, was nicely and conveniently located to various restaurants and stores, and Michigan avenue. The parking area lot was not the greatest, but it served it's purpose. I would definitely consider staying here again for any future visits.

RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review
Dear 547lakeeshar, Thank you for the review, we are happy yo hear you enjoyed our convenient and prime location. We hope to see you again soon! Sincerely, Management.

"Good Experience!"

4
16/06/2016

I booked 2 nights of my 4 night Chicago vacation at River North. Now I wish I had stayed all 4 nights here. Its everything that I could have wanted in a Chicago hotel. The location was perfect for walking to downtown landmarks. I didn't have to move my car for the whole 2 days! And I loved the heated indoor pool and rooftop deck! They also have a nice restaurant and bar on site. It was nice to go down and have a drink and a shrimp cocktail without even leaving the hotel.

RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review
Dear Mark D, First, thank you for taking the time to review our hotel. The feedback is very much appreciated. We love the great rating, and are happy that you had a good time in the city. We hope to see you in the near future. Sincerely, Management.

"Average may be too nice a description"

3
16/06/2016

I normally don't stay at Best Westerns in Chicago (or anywhere much), but this one was in the right area and rooms were hard to find at a "decent" price with several large conferences in town. The hotel reminds me of a 1980's sterile corporate apartment, lots of room but very out dated, not welcoming, and quite frankly dark and a little creepy. Everything needed updating, but the room was clean, although the bed was not comfortable, too hard and lumpy. The "bathroom" was an area part of the gigantic room, but the toilet and shower in a separate little room were tiny. The elevator was tiny and dark, and the hallways were also sort of dark and narrow. The front desk people were excellent, and they changed my room after I requested as I was in a handicapped-accessible room for some reason, big enough to teach yoga in but very empty and just odd. The hotel had a hot water problem the first morning that was corrected during the day. My complaint is that this hotel charged the same rate as much nicer, updated, more comfortable-feeling hotels, approximately $300 a night all in. I stayed the weekend before this hotel on my dime at a much nicer place for the same amount. There was no business center, just a little seating area in the lobby. I did not use the restaurant and did not venture to see the exercise room. There were no rooms available at other hotels that weren't $500+ so I just stayed here, Couldn't even decide what I would have complained about to a manager other than it just wasn't that nice. All in all as a woman travelling alone for business this place just creeped me out a bit. I would not go back.

RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review
Dear JillG1960, We would like to thank you for taking the time to review our property. We are very sorry to hear that your experience with us was not a pleasant one. We do work hard for our guests to be completely satisfied with their stay, and clearly this time we did not succeed. We are in the process of updating our property to ensure our guests a nice experience. We encourage you to reach out to us as we would like to hear more about your stay. We hope to hear from you soon. Sincerely, Management.

"Comfy but noisy"

3
15/06/2016

The room was updated and comfortable, with the exception of the tiny room that held the toilet and shower. That area was barely big enough to turn around in. We were in a room fronting on Ohio Street, and there was a lot of street noise. The House of Blues is just around the corner, so people were yelling in the street for some time after the bar closed. The ice machine was down the hall, but we could still hear the noise every time someone got ice. The final straw was the room AC unit , which was loud and cycled on and off frequently. The staff was friendly and helpful. The room did not come with breakfast, but there is a restaurant adjoining the hotel. Food was good and reasonable. There is also a huge McDonalds across the street if all you want is an Egg McMuffin.

"30 years"

3
15/06/2016

I have stayed at this hotel multiple times over 30 years... It hasn't changed much. New mattresses, linens, pillows, etc. but it's still the same. It's a good value for the money. Excellent location. Cheap parking. When visiting Chicago, a hotel room is just a place to rest your head. It serves it's purpose.

"Great value with surprsiing good location"

4
14/06/2016

Stayed here during a conference when all other hotels were booked. Where the average price of a Chicago hotel is in the $350-$400+ range, this Best Western was about $250. It is about a 8 minute walk to Michigan Avenue and about a 5 minute walk to restaurants like the Weber Grill and Fleming's. If you have kids the Rainforest Cafe is right across the street. Thus the location is much better than one might think. It was also clean and the staff were excellent. Free coffee too. If you want a great value this is a great choice.

"Best Western River North Chicago"

3
14/06/2016

Just an average hotel, somewhat dated,. Has more of a motel like feeling. Did not see breakfast offered like other Best Western properties stayed at in the past. Staff was courteous and nice. There are several restaurants near by to eat at. Did not go shopping so the location was convenient for my business purposes.

"Good location for visitors"

3
11/06/2016

Rooms were updated, still an older hotel but the rate was cheaper than hotels right on Michigan Ave. Just remember to tack on approx $50 for taxes per night. Location is centrally located to most everything in the north loop/Gold Coast area. We were no more than 10-15 mins from about everything we wanted to do. I would recommend a room not facing Ohio just for noise.

"Overpriced "

3
08/06/2016

Great location. We spent 3 nights on a weekend. Terribly loud and poor air conditioner in the room. The room would go from warm, to jet-taking-off-loud, to cold and silent, rotating about every hour. Room is very small, single sink, bathroom has no fan and is outdated. Anywhere else this room would be less than $100/night and I spent $250+taxes.

"Staff is very kind"

5
04/06/2016

Would advise this hotel to anyone, the staff is kind especially the gentlemen in the lounge. I believe they must be the owners. The food is excellent in the restaurant, and many other things to do in this area. The building is a little older but the rooms are great with updated furniture. Would definitely recommend this hotel. We continue to go back to this location.

"disappointed again"

2
04/06/2016

Noise from road, noise from air conditioner, broken hair dryer, clogged drain in tub/shower. Bad coffee in restaurant. No elongated toilets. Rooms recently upgraded, but only a bandage for other problems.

"very pleasant stay"

5
03/06/2016

had a great stay, parking was great and the staff were are very helpful. we arrived early and were able to park the car and explore the city before check in, the parking fee was very reasonable. we will stay here again when we come back this way.

"Pass on this hotel"

1
31/05/2016

I chose this hotel because it was for business and it was reasonably priced choice for a very well attended trade show in Chicago. I booked originally on Orbitz, but had to amend my stay, and I ended up paying $280, which was much higher. Total bill was $341.71. I was in some sort of annex, a very long walk from the front entrance, scary elevator, anf a really awful building. When I got to my room after a very long day, just wanting to go to sleep, i discovered the curtains were missing...yes MISSING, torn out of the wall from the window. Of course I am on the ground floor! I called the desk.. They were sending security?? to assist me with a move. I ended up falling asleep, in my clothes, and woke up 3 hours later at 2am and no one had shown up. Horrible service and just a nasty room all together. Never again!

"Location is key!"

4
29/05/2016

We stayed here for 3 nights and the location couldn't have been better. Didn't move the car once...20 minute walk to Navy Pier, Chicago Art Institute, Millennium Park and less of a walk to Magnificent Mile , Willis Tower and Water tower. Loads of shopping and great restaurants all around!! Rooms were a good size, beds comfy and clean. Rates were reasonable in an expensive city. Self on site parking for a fee but compared to other hotels in area fee was reasonable as well. Would definitely stay again when in Chicago-for us simply couldn't beat prize, cleanliness and location!

"Nice Hotel in the City"

4
27/05/2016

I've been there during a business trip and beside sleeping I did't spent too much time in my room. The hotel is super close the Michigan Avenue and therefor a good starting point for people how want to explore the city. Since the hotel is across the Mc Donalds drive thru it's sometimes a bit noisy which didn't bother me at all. If you want a hotel in the middle of the city, this is a good choice!

"Fun Area"

4
27/05/2016

This hotel is a more reasonably priced hotel in the Chicago area. The outside, hallways, and elevator are dated, but the rooms are nice. The bathroom is small, but the mirror/vanity area is adequate. Our king size bed was comfortable, and the room was clean. This hotel is close to many restaurants and shopping centers. Right across the street from McDonald's, Rain Forest Cafe, and Hard Rock Cafe. Close to Nordstroms Shopping Mall.

"Jabig and Wallace are amazing! "

5
25/05/2016

Was there for the NRA show and stayed at this Best Western! Jabig and Wallace were very welcoming and informative. They help us out with what to do and where to go. Thank you! Only downfall to this hotel it is on a very very busy street and you can hear everything. Including other people in their room.

"Great prices, great bed"

4
25/05/2016

This hotel is conveniently located in the River North district of Chicago, close to the Magnificent Mile, Navy Pier and many great restaurants. The hotel is being updated (it's in an older building) but our room was very modern and spacious. The bed was great. I slept better there than I do in my own bed at home. The bathroom was roomy, with a great shower with good water pressure and plenty of hot water. My only complaint with the shower is that I couldn't adjust my shower head. The walls of the hotel are fairly thin and I could hear my neighbors and housekeeping doing laundry. But this was only during the day. The hotel was very quiet in the evening and at night. The layout of the hotel is a little odd and doesn't "flow.". Rooms aren't in numerical order in some spots, but the little alcoves account for that. There are 2 elevators and we never had to wait long for one. I really enjoyed this hotel and if I return to Chicago, I plan on staying here. There is roof top seating which is really nice, a nice indoor pool and workout area. There is parking available if you need it. This location also has a restaurant but we never ate there. The free coffee in the morning is actually very, very good for hotel coffee.

"Great Location"

3
24/05/2016

This hotel is being updated. We were in a newly updated room so the room felt fresh. However, there were no signs up to find the room. Since there were multiple hallways, it took us a while to find our room. We had a double bed room. Beds were full and not queen. We didn't use the pool, but it looked nice. There was a small 3 piece gym as well. A deck/balcony off of the pool area was nice and had beautiful views. Elevators were extremely small and slow. We opted for the stairs most times. Parking was nicely priced for Chicago ($25/night or $35/night if you want to go in/out). We called multiple times the morning of checkout to see if we could get a late checkout; however, no one would answer the phone. We went down to the front desk, everyone was in the back room. They eventually came out and gave us a late checkout (12 pm) which was great as we had 2 people who were running the Chicago Half Marathon and needed to take showers.

"Awesome Trip-Best Hotel we ever stayed in while in Chicago."

5
23/05/2016

I have to admit that I was a bit nervous when we checked in and I saw some construction going on, plus towels hanging in the bathroom were dirty, and our room had no refrigerator like I had requested. However one stop down at the front desk and right away the towels were replaced along with extra towels given, refrigerator and microwave were put into our room at no charge, and construction was never a problem for us. We were on the sixth floor and not once did I hear anything. Front desk was so helpful and friendly. Anything we needed or any questions we had were answered and taken care of right away. Room was kept clean and tidy. Never had to complain about anything going on in the room. Room was well taken care of. Housekeeping was awesome and very helpful. Also door men were great with helping with luggage and bags throughout the week. Parking was never an issue. Parking fees were very cheap and reasonable for the Downtown Chicago area. Parking attendants were very helpful and friendly. Gave us directions on many of occasions. Pool was very clean and great to swim in. A bit of the windy days it was cold but still refreshing. I swam all eight days we were there. Work out room wasn't very big but had three pieces of equipment that got the job done. My husband used it every day. Deck area off the pool had an amazing view and was an awesome place to see the city at night. Hotel is right off of the double decker tour bus stop, within walking distance of almost everything. We only moved on our car one time the whole eight days we were there. Breakfast is not included in the stay, but there is a nice little restaurant attached to the hotel and plenty of other places near by. Recommend this hotel to everyone and anyone staying in Chicago. Made our vacation awesome. Only downfall is the elevator is very small and very slow. Recommend taking the steps when you can.

"Easy to get to"

4
20/05/2016

I had reserved two king rooms. One was ready at 230p.m. when we arrived for check in, the other was almost ready. we all went to the first room, very large, spacious, very nice. When the second room was ready my husband and I went to it. HALF the size of the other one. SAME PRICE. The rooms were very clean. They are painting the interior, which will be very nice when complete. Area was easy to walk to many things as I did not want to pay to park at several places. Hotel does charge to park.

"Good hotel"

4
16/05/2016

The hotel and staff were both very nice. Room was very clean and the bed was comfortable. The pool being on the top floor offers a great view of the city. The central location provided us with an easy walk to the train.

"Better than expected"

4
16/05/2016

We have stayed in a few Best Westerns in recent years and have not been overly impressed in most cases. We were going to stay here a couple of years ago, when we noted there were no parking charges. This has since changed so we made the decision to delay picking up our rental car until the day we left Chicago. The outside of the hotel is nothing special but the lobby was nicely decorated and the staff very friendly and helpful. The room was a bit drab with old furnishings and bathroom but it was very clean and the bed was comfortable. Our room was next to an elevator which normally concerns me due to additional noise but this was not an issue. Being in a big city there is a considerable amount of traffic noise (particularly sirens!) but we still managed to sleep very well. We ate breakfast at Pizzeria Ora for each of the four mornings of our stay and found the food and service to be good. The location of the hotel is great, within easy walking distance to Michigan Avenue, close to public transport (which was really easy to use) and just across the road from the Hard Rock Cafe and Rainforest Cafe. Other restaurants, including Pizzeria Uno, were nearby. This is a no-frills hotel but it served as an excellent base for exploring Chicago and we would definitely stay here again if we were fortunate enough to come back to Chicago - they just need to sort out the elevator which had a tendency to break down!

"Not impressed"

2
16/05/2016

We chose to stay at this hotel for simple fact that it was the closest hotel to where we needed to be that had a pool. Linens and whatnot seemed clean, but carpeting, curtains, etc. have seen better days. Ice machine was broken and there was no where to get beverages, so my husband ended up having to walk to a store to get us some bottles of water. Many areas of the hotel had a skunky smell and felt very dark and claustrophobic. The elevator was the same way. We took it a couple of times, but I felt like one of my worst fears would be realized and I would get trapped. Being 8 months pregnant, I didn't want to chance it so we took the stairs the remainder of our one night stay. We did go to the pool, which was fine. There isn't controlled access though, so anyone could come into the pool area even if they weren't a hotel guest. It was also pretty chilly as far as water and air temperature go. I also ended up with pink eye the next day. I can't say for sure that I got it at the hotel, but you never know. Thank goodness we were only there for one night. For the nearly $300 price tag for a one-night stay in a King room, I think there are much better options out there.

"Noise Problems"

2
16/05/2016

The overall stay was okay, but the people in the room next to us were excessively loud until around 3am. Nothing was done when this was reported. I reported them again during checkout. We were unable to sleep during most of our stay here due to this. The room was clean, but for the price, and the staffs inability help us with our noise problem, I would not recommend this hotel.

"Great value in a great location!"

5
16/05/2016

The location of this hotel and the reasonable rates make this hotel and excellent value. The lobby and many of the rooms have been recently renovated and are very nice! The proximity to Moody Bible Institute makes this hotel a perfect choice for our family while in Chicago visiting our son while he was in school. Friendly staff too! Would definitely stay here again!

"Great location, great stay"

5
15/05/2016

The room was clean and modern (bathroom was 'retro' but still clean). Staff was friendly and helpful. While comparing hotels for our stay it was evident that the Best Western offered very reasonable room and parking rates for such a great location. When we booked the room we were aware of the ongoing renovations however, we were never bothered by any of it. Would definitely stay here again in the future.

"Would have been ok except for the construction."

2
14/05/2016

PROS - friendly staff - great location - good price - parking was expensive - no breakfast - they were completely reno-ing our entire floor. They were paiinting and sawing and hammering from 7 AM - around 9 PM

"Not Impressed with hidden Fees"

2
13/05/2016

We drove over 4 hours from a small town in Michigan to a major city, Chicago, to celebrate Mother's Day. I took the wife and our 5 kids with us for a fun day at the zoo and other attractions. However, upon arrival at the hotel, I was told I would have to pay an extra $25 for parking if I didn't go anywhere, and $35 if I wanted to leave and come back. This was a shock to me as I did not see anywhere where I would be charged for parking or if it did, just the generic, "blah blah blah and parking fee may be extra," but nowhere of the cost. This was not pleasing as I set aside a budget for this trip for it was pretty costly with the whole family. I am not used to the Big City and in Grand Rapids where we stay often, we are not charged for parking. The charge is not the issue, its the hidden cost that is not transparent or stated anywhere that is the problem for me. The room was Amazing! It was clean, spacious, and lots of windows where the kids could get up on the ledges and look at the city building all around. The pool was great as well. I am not that impressed with the extra and unknown cost I experienced on this trip that took away from our family experience in doing activities.

"Great stay in River North"

4
13/05/2016

Very nice hotel at reasonable price in Chicago. Staff were professional and friendly; a call about "broken" tub drain (actually our misunderstanding on how it worked) resulted in someone at our room in less than 10 minutes. Even though we were in one of the rooms that hadn't been remodeled yet, it was clean and contemporary.

RiverNorthHotel, Manager at BEST WESTERN River North Hotel, responded to this review
Dear John_Hale, Thank you for your review in regards to your recent experience here with us at the BW River North Hotel. Very happy to hear that our staff was able to assist in a timely manner. We strive to ensure guest satisfaction and we will be sure to pass your kind words along to the team. We look forward to welcoming you back soon. Thank you again. Regards. Management.

"Great"

5
12/05/2016

It was a quick trip to Chicago for our son's graduation from Loyola University. The coordination of room and the surrounding area was outstanding. I would have to say I will be back to this hotel. Everything went very well. It was a late arrival but we had a great room and it has very comfortable.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Anthony A, Thank you for your 5 star review in regards to your recent experience here with us at BW River North Hotel. We are thrilled that you were satisfied with your stay and that you will be back. We can't wait to welcome you back again soon! Warmest regards, Management

"Quiet Convenient Stay"

5
12/05/2016

Very nice stay. Parking is a bit expensive but probably the going rate in Chicago. Within walking distance of many places. Nice restaurant and bar. Did not use the restaurant, but saw food being served that looked very good. Staff was extremely friendly and customer service orientated. Not sure if there is a complimentary breakfast.

"Pleasant Stay"

5
10/05/2016

Very comfortable. Staff quite responsive and attentive. This is our hotel of choice when in Chicago. Lends itself to easy in and out of the Chicago Loop. Good value for price. We would recommend this hotel to our friends and associates.

"Customer Service - Front Desk"

5
05/05/2016

This review is solely for the front desk representative, Dawon. He is very enthusiastic, knowledgeable and kind. He was able to answer each and every question i had without loosing patience, not once (and we had been on the phone for 20+ minutes). I hope that upon my arrival for my stay this upcoming memorial day weekend, he will be there, so i can thank him in person. His managers need to know that they have a true asset on their team. PROMOTE HIM!

"Location...Location...Location"

5
04/05/2016

This is a wonderfully modern and clean property right in the heart of many terrific must-see Chicago destinations. Besides the inhouse restaurant...there are many others--ranging from upscale to drive-thrus--in the immediate vicinity. [Hard Rock Cafe/Rainforest Cafe/Gino's East/Portillos/McDonalds...to name just a few.] When we arrived to check in we were notified that we had been given a complimentary upgrade to a suite based on my loyalty status. What an absolutely pleasant surprise considering I was traveling with a very small person and we were on vacation for several days in Chicago...very much appreciated. The room was bright and spacious and appeared to be newly renovated. Side note: this property is currently undergoing some very non-invasive modernizations throughout. We wouldn't have even known had we not seen a few painting items in an area near the ice machine. The room had a separate living area with an additional television which came in handy in the evenings after my little one's bedtime. The bed was comfortable and inviting...linens fresh and clean. Decor was nice...with attention to detail. The bathroom had a funky black and white tile design...and an at least semi-rubber floor...very smart when it comes to slippery/wet post-shower splashes. Shampoo/body wash/conditioner are in the shower in a dispenser. Bath linens were of good quality and plush. Other suite features were: an armoire/in-room safe/single-cup [not Keurig] coffee maker/mini fridge/individually controlled heating/AC unit/work desk and chair. The indoor pool and small fitness room are located on the top floor of the hotel. This makes for some pretty stunning views while relaxing poolside. [There is no hot tub.] Right off of the pool is a rooftop patio where you can overlook a few different views of the area...lots to see. My only complaint is that there weren't any chairs or tables out there...would've been nice to sit and soak in the sun for a bit. The pool area is large and the pool itself gets fairly deep...8 feet at its deepest...easy to do laps in. Although the hotel doesn't offer complimentary breakfast...there is an attached restaurant: Pizzeria Ora...which does serve breakfast/lunch/dinner...and has a full bar. We only had breakfast once while staying. We weren't overly pleased as the food seemed dry and/or overcooked. I had the Eggs Benedict and the sauce tasted more like a spiced cheese than a hollandaise sauce...gave it an off flavor. Eggs were cooked perfectly though. We had to ask our server for a children's menu after a regular one was offered instead. Just seemed like we were somewhat a burden to our server...or maybe he was new? Either way...not memorable service. We did order a traditional deep dish Chicago style pizza on a different night and it too was nothing to write home about. Again though...manymany choices nearby. They do offer complimentary 24-hour coffee in the lobby...along with guest-use computers/printers. There is a pay parking ramp onsite...with valet parking available. While we didn't use this service...I believe it was a straight fee of $25.00/daily...or $35.00/daily with in/out privileges. We did ask the staff to call taxis for us on a few occasions and they were outside almost as quickly as we were...no waiting! This property is very well located...so much to see and do within a reasonable walking distance...or just a short cab ride. Within the immediate area are both a Walgreens and a Jewel grocery store...which we took advantage of. Navy Pier was just a cheap city bus ride away and Michigan Avenue is not more than 9 blocks down the street. We thoroughly enjoyed exploring our temporary neighborhood. All staff...from the front desk...to housekeeping to the parking and lobby attendants were just superb. All very welcoming and helpful. The property appears to be divided up into two separate...yet connected buildings. We found this a bit confusing when venturing out for ice or sodas. Nothing too inconvenient...just different. It is probably one of the cleanest hotels I've been to in some time. It seemed no matter what time of the day or night...housekeeping staff was always visible in some area cleaning or tending to something. Very nice to see that they take such pride in their hotel. I would absolutely stay at this location again...and recommend it enthusiastically. We hope to return sooner than later!

""IDEAL" so look no further"

5
03/05/2016

"Best Western R.N." offer "Best" deal in this area. Decently priced gives your wallet a break. Easy access from airport via subway. Exit Clark/Lake stop is a 10 minute walk or 3 minute cab ride $5. Upon entering hotel, very clean, contemporary lobby. Staff, Danielle, DeAndree and Stephanie were right "on it". Extremely polite and friendly with a smile. Very efficient. Within a few minutes, was checked in. Early arrival so room was not ready. However, was secured within a reasonable time. Decided to relax and have a nice, hot cup of coffee which was very welcoming; set up off to the side, in the brightly lit lobby area with very nice seating. A nice respite with the large windows overlooking an intersection of Ohio St. A morning paper is offered to the guests which is a nice touch. While waiting for the room, decided to make plans for the 2 full days in Chicago. The Concierge, Wallace, was "the man". His friendly, competent demeanor was "spot on". Having talked to Anthony prior to leaving home, was primed with information how to enjoy Chicago with a limited time frame. Anthony suggested a bus tour one day; and, a boat tour the other day. Perfect. Instructed us to see "Wallace" when we arrived. And, so we did. He make all the arrangements and gave a few extra pointers as well. Armed with a city map, we were all set. Coming and going through the hotel, when Wallace saw us always inquired as to how we were doing and if he could help additionally in any way, just ask. The room was large and very clean as was the large bathroom. A little dated; BUT, everything worked well with plenty of hot water and little amenities made it feel like we were in our own homes. Room was in back of the main building which I preferred as we were two senior ladies travelling. Would certainly stay here again because of the location, price, safety and easy walk to anything worth while seeing or just a lovely stroll. Kudos to this hotel and their staff. An asset, for sure.

"Good Value Stay"

5
02/05/2016

I stayed at this hotel with my husband and 5 year old for two nights and thought the hotel was clean and good value that included a pool. Parking reasonable for the area. We did not experience any construction noise due to renovations, but our room was in front of the ice machine and vending. After I asked, the front desk had our luggage moved to another room while we were out. A large suite that was very quiet. Great location and staff. Not super fancy, but new decor and furniture. Indoor pool good for family time and great location. A Best Western, but I would rather enjoy my time in the city.

"Best Western Hotel April 27, 2015"

4
29/04/2016

Conveniently located hotel for a one-day conference I attended about a block away, at a reasonable nightly rate. Desk staff were very courteous and professional. Hotel rooms and the hotel itself are dated, but have been rehabilitated. Rooms are comfortable, but there is much outside traffic noise coming through the windows and ventilation units. Parking was free, but now is $25 per night, and $35 with in-out privileges. You can keep your car parked there all day for no additional cost.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Darrell B, Thank you for the honest review regarding your recent stay at our hotel. Your satisfaction is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Management.

"Great little hotel in downtown Chicago"

5
26/04/2016

We loved this hotel in Chicago! It was nice and clean, even though they are in the middle of renovating. The staff was great from check in to check out. One night there was a lot of noise from the room above us at 2am and after calling down to the front desk it was taken care of. We so appreciated it since we had my 1 yr old niece with us. The hotel was a great location for walking to the mag mile for shopping. The parking was pretty inexpensive, also!

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear PrisandMike, Thank you so much for the Five Star review and thank you also for your understanding regarding our renovations while we make our hotel better. We are glad to hear that our friendly staff was able to take care of things for you, your praise is truly appreciated. Thank you for your feedback, we can't wait for the opportunity to serve you again. Sincerely, Management.

"Good Value in Magnificent Mile area"

4
25/04/2016

Stayed for two nights. There are lots of renovations when we were there but I have to say that the noise never bothered us a bit. Hotel is dated, and the layout could be tricky, elevator is slow, wi-fi is a bit spotty. Still, I would say we are pleased with our experience. We got good value considering the rates for other hotel in the area, most especially that we have a vehicle. This property has one of the cheapset overnight parking rate in the area. Pool is OK (although I would advise be familiar with the floor plan before going there), staff are OK, Pizzeria/Lounge on site is also OK. Overall, we would consider this hotel if we would be back in the Chicago Loop.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear av_oct20, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Management

"Comfortable and convenient"

3
21/04/2016

This hotel offered a comfortable room, very friendly and accommodating staff and a very nice in-house restaurant. We would definitely stay there again, The only drawback to this room was the amount of noise coming from the street below.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear D7854CLmiacheald, Thank you for taking the time to review your most recent experience with us. We are disappointed to hear that city noise was an issue. Should you travels bring you back to bustling Chicago, we encourage you to contact us prior to arrival so we can do our very best to place you in a quieter location of the hotel. Again, thank you for taking the time to review your stay with us and we hope you come visit us soon! Sincerely, Management.

"Bang for you buck"

4
20/04/2016

We have stayed at this hotel a few times in the past so when they had a great deal we decided to jump on the price. It's in a great location for our shopping and food needs. We checked in kinda later but was problem at all getting us a parking spot and into our room fairly quickly. Was a little disappointed that parking wasn't free anymore, that was the highlight of this hotel and a big reason why we choose stay here. Who wouldn't jump on free parking. It was only $25 cheapest by far from a lot of areas but still disappointed being a loyal customer to this hotel and having extra charges. Our room was upgraded into a king suite vs just a king room and it was very nice. Couldn't believe all the room and love the retro bathrooms they still have. Overall we had a great stay with just parking being an unexpected factor and another thing our room was on the corner and very loud for city traffic. If your not used to it be prepared to be up most of the night as every water main hole was hit by every passing car. Being on third floor was convenient but very loud. Maybe have a better way to block noise in such an amazing room would help. We'd definitely stay here when we are downtown again but request another floor/rooms away from roadway.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Laura R, Thank you for taking the time to review your recent experience with us. We are happy to hear that you enjoyed your complimentary suite upgrade. You mentioned some great compliments and feedback in regards to our hotel, we appreciate such honest information. We hope to have the opportunity to welcome you back soon! Thank you for being a loyal customer! Sincerely, Management.

"Great location, great staff and a great Hotel!!"

5
20/04/2016

At a reasonable price with an indoor pool and a concierge named Wallace that can't be beat. For a relaxing stay in the heart of downtown Chicago this hotel must be one of the best! Close to the bus and subway lines. Great restaurants are close by and the variety excels.

"Great location, ok amenities"

2
20/04/2016

Ups: The location is great! Right in the heart of some great restaurants and easy access. Very friendly staff, and always accommodating. Downs: I had to walk outside to get to the lobby from my room. Wifi signal was very weak in my room, and I had to stream my business conference from the bathroom for a signal. AC unit is loud and rattled. Drain in bathtub was slow, so you are standing in a pool the whole time. The beds weren't the most comfortable and the sheets, though clean were stiff and scratchy. An overall fair deal for the price.

"No access to pillows, blankets and sheets until morning."

3
18/04/2016

Staff was great in contacting me and making sure that I was able to check in late and did their best to accommodate our request to have our two rooms close together. However there was no extra pillows in the room for those who are using the pull out sofa, we did not realize this until after we had return back from our outing. I called down to the front desk and was told that there was no pillow and no sheets, because housekeeping was not there, and there will no be access until the morning. Elevators are small, but parking attendant and check in staff was friendly and helpful.

"Great place for price"

4
16/04/2016

Great staff, rooms are satisfactory and meet the basic essentials. Arrived during midnight for business trip and staff was very helpful and were able to accommadate 15+ plus people. We had a slight confusion on room placement and night staff was able to figure it out and get things sorted out in a timely manner. Would definitely recommend for people visiting for business trips and looking for a place near the loop area.

"Always a great experience"

5
15/04/2016

Convenient location, terrific staff, nice rooms. Quiet in my backside room. Nice pool deck and outdoor patio. Enjoy a beer at the restaurant/bar. Plenty of eating options within walking distance (many local choices make it a tough decision on where to eat).

"Excellent Service and Rooms very nice"

5
12/04/2016

Loved the room we stayed in and the welcoming by the Door guys and the restaurant employees and the food was great and the hotel was very clean and location was very convenient. We will for sure stay at this hotel again. We felt very welcomed and safe.

"Great Stay"

4
11/04/2016

The BW River North is in a great location, with very nice amenities and a great staff. No other place in Chicago to really choose but this hotel. It is close to everything and very reasonably priced. If you are looking for a great place to stay, choose this hotel.

"Great Staff not so Great Rooms"

3
11/04/2016

Upon entering the hotel the lobby is very clean and stylish. All of the staff from the front desk associate to the concierge were extremely nice and friendly! The room on the other hand was a total 360 from the lobby. It was extremely outdated and needs a fresh coat of paint. It was very barren and dull. There were marks along the walls and weird almost like wax or gum stains on the floor. The room was clean ( I think) but it definitely needs some upkeep. That being said I would like to reiterate that the staff was amazing!!

"Great location, the staff is very helpful. I recommend."

3
10/04/2016

The hotel was in the middle of renovations for updates, but there were no noise problems. The only complaint I have is that the elevator is way too slow and it gets confused easily. With that said, I wouldn't hesitate to book this hotel again because of the great location and the friendly, helpul staff. We liked the location because it's very walkable to all the best things that downtown Chicago has to offer. If the place you're going is too far, then the parking lot attendant (sorry, we didn't get his name) is right there to flag down a cab.

"Convenient location, needs some work"

3
10/04/2016

We chose this hotel for its location, it was close to a meeting site. I liked that it was easy to get to. It was also across the street from the Hard Rock Cafe and Rain Forest Cafe. Parking was an extra $25 for valet parking overnight. Our room was on the second floor and the hallway and some of the rooms were being renovated. The hallway was in definite need of repair. The elevators were rickety and there was no elevator to the second floor from the lobby. We had to exit the lobby and go out the parking garage to get to the elevator. Our room was nice and clean except we tracked dirt from the carpet into the bed. The bed was comfortable. Nothing super fancy, but completely adequate and all we needed. The bathroom was clean ( except the vent above the shower). It could use some updates at some point. On site restaurant was pretty good. Italian sandwich was great and Chicago style pizza was good. Tip: do not order a specialty pizza and make substitutions, you will be charged the price of the pizza plus an extra $1.35 per subbed topping. Somehow we paid over $21 for a pizza that was $15.95 in the menu.

"Very sufficient for the price"

3
06/04/2016

I stayed here while visiting Chicago two weeks ago with my two kids for the first time. Overall it was a good experience. We were staying on 3rd floor, which was under construction. The only inconvenience with that was walking on tarps and around some workers during the day. We were only in the hotel room in the evenings though, and for that time it was peaceful. It was clean, but the room had a certain smell, which we rectified by getting an air freshener at Walgreens across the street. The beds were okay. The TV channels were poor signal and not many to choose from. There was no sort of continental breakfast provided, but the restaurant on site has a good breakfast available at a reasonable price. The highlight for us was the very large pool on the top floor and the cool view at night time. The roof top deck looked nice too, maybe next time we visit in warmer weather. The parking attendants were helpful and the price of parking was reasonable. The location was also great and had many restaurants, etc nearby. It's not a 5 star, but when you don't want to take out a loan for a hotel room, it certainly does the trick. I would go back.

"Good time in Chicago ... again"

5
31/03/2016

Always enjoy staying here. Great location in downtown Chicago. Rooms are clean. Front desk has always been helpful. Parking is available at one of the cheapest rates of any hotel downtown. Overall, it's our go-to for any trip we make to the Windy City.

"Certainly not the best stay"

2
23/03/2016

I would avoid this hotel at all costs unless you don't mind cleaning your own hotel room and are ok with the staff trying to increase the rate at check-in. The staff was very friendly but they seemed to be less than knowledgeable about check-in and the cleaning staff failed to clean the room properly before our stay and made little attempts to do so while we were there. The modern room decor looks good but there is construction going on in every wing of the building and we had to walk over tarps for 2 days to get to our room. I would not recommend this location/chain to anyone.

"Chicago"

4
21/03/2016

Very small rooms. Construction was also going on. Room was neat and clean but extremely tight quarters. Beds were very comfortable but did not have many TV channels. Great location in downtown Chicago.

"Parking is no longer included in stay"

3
21/03/2016

I was disappointed I wasn't allowed to cancel my stay that I booked online not knowing parking was no longer included in stay. If I would have know I would have booked a hotel on a 3rd party site and it would have been at 4star or higher for cheaper than what I paid to stay at Best Western.

"Second time we've stayed here"

3
15/03/2016

It was maybe three years ago when they offered free parking and their rooms were less. The suites are great for families IF you bring blow up beds which we did. Lots of room for them and still able to get around. Bathrooms are small but sink is outside it so two people can get ready at same time. We were in room 546 and the pull out sofa was not comfortable and was broken. So grandkids slept on just sofa part. We were 5 in the room and it worked. I was surprised I didn't hear traffic but I listen to audio book on headphone at night. Probably stay again. Staff very nice.

"Chose another hotel"

2
14/03/2016

The king-size room was small and uncomfortable. The bathroom arrangement was awkward. There was hair in the ice bucket, the toilet did not flush properly, and the sink was clogged. Free parking was recently eliminated though 3rd party sites still list it as a feature.

"great place heart of Chicago"

4
14/03/2016

I would stay there on travel - great location. The outside of the building looks shabby BUT the hotel is very nice and clean. Staff is fun and very helpful. Lots of walkable activities - food, music, etc. the area is safe and easy to find.

"Awesome Stay"

5
14/03/2016

Once again BW River North is the place to stay. Hotel Staff is awesome, Wallace is the Best, and Pizza Ora staff is great. We came in for the St. Patrick's Day Celebration and the location is great. Wallace lead us right down to the "spot" where they dyed the river. Gave us tips on where to go, and always gives us a laugh. He followed up with us as we checked out. renovations look great, sofa bed in Room 542 needs a lot of attention, I can assure you it has NOT been renovated. My favorite hotel in Chicago, will be back very soon.

"Celebrated My 21st"

5
11/03/2016

We loved the experience! There were 6 of us girls in a group and we had such a great stay! We had the biggest room in the hotel and it fit us perfectly! We went to a club that was 2 blocks away. There is so much to do around the hotel (eating and going out) and it always has people out and about whether it is 3 in the afternoon or 3 in the morning! The hotel was very nice, the lounge area was very nice and smelt great! We didn't get to go into the bar area but wish we could have sounded like people were having a great time in there! While us girls were leaving we were already planning our next stay!!!!

"Excellent"

5
08/03/2016

The service and decor were wonderful. The staff was nothing but friendly and helpful, the stay here made our 3 day weekend go smoothly and was pleasant. It is centrally located and we were able to walk to almost everything. They watched our luggage for us after checkout until our train left. We needed toothpaste and room service and both employees were prompt and friendly. We were upgraded for no reason and the new hotel renovations are beautiful,

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Daniel A, Thank you so much for the 5 star review! It was real pleasure serving you and we are happy to hear you appreciate the improvements we have made as well as our prime location. We hope to see you again soon! Warmest regards, Management.

"What a deal"

4
06/03/2016

In the middle of Chicago's hotel, restaurant, and club rich River North area, this Best Western offers decent sized rooms, remarkably inexpensive parking, and very reasonable rates. The staff was friendly, professional, and helpful.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Timothy M, On behalf of our Team we thank you for your praise. We're happy you enjoyed your stay with us and we hope to see you again soon! Warm regards, Management

"Just ok"

3
04/03/2016

Stayed here since other hotels were super expensive. My room was recently refurbished. Modern, clean, comfortable. Noisy since I was by elevator. Close to shopping and trains. Good restaurants nearby. Wish I could have turned off the fan to the heater.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Tim B, Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Warmest regards, Management

"Bad experience "

1
03/03/2016

checked into your hotel yesterday on a one night stay around 4pm. We were staying here as a celebration of anniversary and a work promotion. When we got up to the 5th floor where our room was located we were surprised at the construction and floors covered in paint tarp and tools. Something you'd want to mention when someone was reserving. When we came back to our room after dinner, we wanted to rent a movie only to find that our room had no remote for our tv, that prompted a call to the front desk and a 15m wait for someone to bring it up. Then on the morning of 3/2 we were woken at 7:00a by your construction crew again working in the hallways, then about 8:15a we get a knock on the door from house keeping, are you kidding me? It was a one night stay, we have until 12 to check out so why on earth would we need our room cleaned? All in all I will not recommend your hotel nor will I book here again.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear lampshade52, Thank you for writing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm regards, Management.

"My stay"

5
03/03/2016

Nice downtown location, and easily to get to McCormick Place, plenty of great restaurants within walking distance .Very courteous staff, also reasonable parking fee. Only 5 blocks from Michigan Ave. shopping district.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Robert W, Thank you for the short and sweet review! We're happy you chose us for your Chicago stay. We sincerely appreciate your feedback and we are excited to see you again soon! Warm regards, Management.

"Great hotel"

4
03/03/2016

I have stayed in this hotel for over 20 yrs....hotel is in a great location for shopping, restaurants, bars and any experience you want downtown Chicago. The hotel is clean, safe & just a cab ride/walk away from many wonderful stores & venues. Blue Chicago is next door and has some of the best live Blues Chicago can offer. Parking is a good deal as well.

"It is what it is"

3
01/03/2016

My friends and I went to enjoy the nightlife and the location of this place is ideal. The property is old but reasonably well maintained. Mattresses leave some to be desired, way too soft for my taste. Check in was a headache. I had requested an early check in in advance and not only was I not able to get that our rooms were not available for over an hour past the normal check in time. I was not happy with the 120 dollar bar tab that was a result of our wait. Bring bathing suits, the pool on the top floor is worth a visit for the views. The only thing that makes this place worth a look is the staff. Very friendly, very helpful. The pizza restaurant inside the hotel is also staffed by great people.

"BW River North"

4
29/02/2016

Great value for the location of this hotel. Parking lot isn't the biggest but they accommodate very well. Elevators are slow but overall the hotel itself is worth it while visiting the city. Staff has been very helpful and polite every time I've stayed at this hotel.

"Valet - AWESOME"

5
27/02/2016

Our trip was brief but satisfying. Hotel was clean and the pool was awesome. Wallace from valet was very friendly and accommodated our parking needs. I cannot thank them enough for helping us out! 5 out of 5.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Morgan W, Thank you for the short and sweet FIVE STAR review! Wallace certainly puts forth fantastic energy and effort so that our guests may have an outstanding time, your praise is truly appreciated by our team. Thank you for your feedback and we cant wait for the opportunity to serve you again. Sincerely, Management.

"5 stars!"

5
25/02/2016

We went for a meeting in the hotel. This hotel is well located. Close to restaurants, parks and shops. The service s excellent. The rooms are clean and wide. Everything was very good during our stay there.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear RachelLRG, Thank you so much for the five star review! We are very happy to hear that you enjoyed our accommodations and prime location. We look forward to hosting you again in the future. Sincerely, Patricia M General Manager

"More pros than cons"

4
22/02/2016

I will start with the fact that, with my AAA discount i paid $129.00 to stay here on a Saturday night ($25 of that was for parking in their private lot). For this location i find that price incredible. The room was nice, two queen beds, a chair and ottoman, and a desk and chair. Very clean, no issues there. The rooftop pool (with towels provided) was clean and decent sized, even has a deep end if you want to jump in or swim laps. Nice little workout room with elliptical, treadmill and weider-type weight machine. Free use of lobby computers and printers too. The location is fantastic. So many great destinations within a few blocks -- gino's east, eggsperience, hard rock cafe just to name a few. Pizzeria Ora is attached to the hotel and their appetizers and stuffed pizza satisfied our dinner needs. The true gem of this hotel is Wallace, the parking lot attendant. Great personality and really helpful. Need a recommendation or opinion from a local? Wallace is the man to see. There are a few cons. First and foremost: the thin walls and floors. You will hear people walking in the rooms and hallways above you. You will hear their music. Know where you are--in an area of the city where people are going to be partying and going out drinking. We had some of them above us. We heard them and their music as we were going to bed and again when they got back. We were just a little unlucky in that regard, but it didn't ruin our stay. Parking is limited, and it used to be free but now is $25, an extra $10 if you want to come and go as you please. If their private lot is full you have to park across the street for $35 (?). The pool is tricky to find, as only one elevator goes to the pool level. We had were on the 3rd floor. Had to take stairs/elevator to 4th floor, navigate thru the hallway to get to elevator #1 and then up to the pool level.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear John D, We truly appreciate the amazing review you've left for us! It seems you were able to take full advantage of several perks our property has to offer. From the incredible location and great rates to our outstanding team. Wallace puts forth fantastic energy and effort so that our guests may have an outstanding time, your praise is truly appreciated. Thank you again for the in depth feedback, your satisfaction is important to us and we will be using to implement improvements to ensure we offer a better experience for guests in the future. We sincerely look forward to serving you in the near future! Warm regards, Management.

"Good Hotel Gone Bad"

1
22/02/2016

My family used to stay at this hotel a couple times each year. We will never stay there again after our last trip. We attempted to call the front desk 6 times with no one answering our call. There were no clean towels in the pool area but the dirty bin was overflowing. There was no hotel map and not every elevator takes you to the same place so we roamed the halls and rode every elevator just to find the pool. Although search engines say parking is free, it now costs to park. But the garage you pay for is closed. We ended up squeezing in between a large pole and an SUV where we had trouble getting out with our bags and the hotel still charged us the parking fee.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Susan L, We apologize for the unpleasant experience you had during your time with us. This is not reflective of our culture or the quality and pride we put into our work and we are following up to ensure guests don't experience an issue like this moving forward. Regarding our parking fee, it is clearly stated on our website and all third party websites. Unfortunately we do not have control of what search engines show. We do however truly do appreciate your feedback and we will be using these concerns you raised as opportunities to improve. Warm regards, Management.

"Belated birthday trip"

4
19/02/2016

I enjoyed my stay at the Best Western River North. The staff was friendly and helpful and the hotel is clean. It's within walking distance of a lot of good restaurants and attractions. The only downside to my stay is I had to request more lotion because it wasn't replaced after I had used up the first bottle. I would recommend the hotel to anyone who is looking for a nice hotel that isn't expensive.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Marie W, It was a pleasure hosting for your birthday celebration. Thank you for all of your praise from the cleanliness of our rooms to the central location we enjoy. We truly appreciate it and anticipate the time we may serve you again! Warm Regards, Management

"Great place to stay in the River North area"

4
17/02/2016

We stayed here for one night over Valentines weekend, and we wish we would have stayed here for the whole 4 nights we were in Chicago. It was in a great location, right across from Hard Rock, and less than a ten minute walk to Magnificent Mile. The lobby and room seem to have been recently updated. The staff were very friendly. The room was a descent size and the bed was very comfortable. It was relatively quiet and nicely decorated. Parking was only $25 a night, compared to the $60 a night we had to pay at our other accommodations. Only downfalls were noises of construction every now and then, but it really wasn't that bad. We would stay here again if we decided to stay in the River North area again.

RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review
Dear Andrea1984, It was a pleasure hosting you during your Valentine's Day weekend! Thank you for all of your praise from the cleanliness of our rooms and central location we enjoy to our recent renovations. We truly appreciate it and anticipate the time we may serve you again! Warm Regards, Management

"River North Gem"

5
16/02/2016

Renovations are about finished here and the results are beautiful. Clean rooms, beautiful decor, new beds, new carpets, and a great staff. Our stay was enjoyable and the location can't be beat due to the proximity to dining and entertainment amenities. Good value for the price.

"Best place to stay for Moody Founder's Week"

5
08/02/2016

We stay at this hotel whenever we come to Chicago in February for Moody's Founder's Week conference. They give a wonderful discount and their service is excellent. It's clean and even has a pool. The shuttle picks you up right outside for all the meetings. We usually see many friends at this hotel who are attending the same conference. Very friendly to help and serve here. Beds are very comfortable.

"Great Location/Reasonable Price"

4
08/02/2016

We chose this because it was close to our conference location, the price was great, and there was a shuttle to our conference. We were very pleased over all. The hot water pressure was adequate, but a little on the low side. I was amazed at how many restaurants are in this area now! Parking was adequate but cramped. There are ongoing renovations that would have been annoying if we had been staying in our rooms much during daytime, but they don't start before 9 am so we were unaffected.

"Nice"

5
04/02/2016

Our room appeared to be recently updated. It was very adequate, clean and attractive. It was very convenient for getting to the conference at Moody. Construction was going on throughout the day updating other rooms on our floor, but the noise and dust was minimal. I would stay here again.

"Really pleased with service and location"

5
01/02/2016

This is the second time we have stayed at this location. The staff was friendly and helpful. The location is perfect. We could walk to the American Girl store, Gino's East, Maggiano's, the Hard Rock Cafe, the Rain Forest Cafe, different shopping centers and restaurants, etc. The only thing I was disappointed about is that they are now charging $25/night for parking. However, compared to area parking this is a reasonable rate and it makes sense that the hotel is charging since it is such a great location. They are renovating their under-ground parking garage which is another reason they told me they are now charging.

"We used to love this hotel..."

2
31/01/2016

My family has stayed at this property for over twenty years. In the past we tolerated the paper thin walls and lack of updates because it is in a great location and the parking was free. Well, no more. Now you pay for parking and the hotel is undergoing some much needed updates. The staff are mostly pleasant, but we were disappointed after paying $25 for parking that we were not permitted to leave our vehicle in the lot for an additional couple of hours (we were only there for less than 17 hours). We won't be back.

"Location and Budget"

3
30/01/2016

This is a great hotel if you want to be located near the center of the city and not spend a lot of money. Hotel is not very fancy, but offers a pool and observation deck. Staff is helpful and request for additional blankets and pillows was resolved promptly. Parking is available at the hotel lot which is handy and for a large city not too expensive at $25 daily.

"Good value in a good location, no frills"

4
29/01/2016

It is located very close to the Manificient Mile. Many food and shopping nearby. I rarely use all the amenities in a hotel so this is perfect. My room was very large and comfortable. The price was very reasonable. There is no bar or restaurant on site.

"Well Done!"

5
29/01/2016

I stay here whenever I'm in Chicago. It is so convenient to downtown; you can easily walk anywhere. The rooms are comfortable, clean and the value is tremendous. The staff have been very helpful - it's my first pick when I stay in Chicago.

"My Birthday Tradition"

5
26/01/2016

This was my second year at this hotel to celebrate my birthday. The location is PERFECT! They have been doing renovations, and the place is looking very modern. They are now charging for parking, but it is worth it, as I feel safe when I need to go to my car. There is always someone out there in the parking area. The rooms are very clean and the staff is awesome! I work at a hotel in Northern Michigan so it's great to find another hotel in my 2nd favorite city that meets my expectations. I LOVE the Best Western River North!

"Good experience"

4
24/01/2016

We were greeted by friendly employee's and the rooms are clean and comfortable.I would recommend a stay here for anyone that has a few days worth of business in downtown Chicago and wants a place that's affordable.Keep in mind,being in downtown you will hear some traffic but its not that bad.I will for sure stay here again for business or pleasure!

"Love this hotel & staff!"

5
23/01/2016

We have stayed at this hotel more than once, and have always been impressed with the helpful and polite staff. Concierge Wallace is the best! This hotel's location is central to much of what our family enjoys in Chicago. This is my "home away from home" while in the City!

"Our Stay"

5
23/01/2016

we come to Chicago fairly often. When we do come down, this is always the hotel we try and book. It is right in the middle of everything, has free parking, and a very clean room.I have stayed here a couple of times now and every time it is clean and nice.

"Staying for the night"

4
14/01/2016

This hotels have great customer service. The front desk was very friendly and able to check in early. I was very appreciate it. My three friends and I stay there for leisure time. We went to go out and enjoy our day. I would recommended this hotel to everyone who comes in Chicago to book this hotel.

"Another Great Stay"

5
13/01/2016

This is our 3rd time staying at the River North, we wouldn't stay anywhere else while visiting Chicago! The hotel wasn't busy as it was a couple days before Christmas, Brenden, at the front desk upgraded us to a suite at no charge! He was great during our stay, friendly and very personable! Great neighborhood, close to everything you need. All staff we encountered were helpful, and the room was spacious and clean. Thanks for another enjoyable stay!!

"Better than Average, Nice Services"

4
13/01/2016

I'm annoyed they now charge for parking in an uncovered lot in the winter, but I'll still stay here. The price is right and the service is good. Room service is available and worth the price. Best value in the city.

"Great Location"

4
03/01/2016

Stayed in room 525- King Suite. Room was supposed to accommodate 4 with a pullout and king bed. Pullout was a twin size so a rollaway was necessary. Room was clean. Staff was great. Large room for a downtown Chicago hotel. Pool was a little cool for my taste but adequate for the kids. Free parking is no longer offered but parking is offered and inexpensive for Chicago $35 for in/out $25 if not. I have stayed before and would stay again. There is construction but we did not hear it and it did not hinder our stay as mentioned by others.

"Good value, but renovations ongoing"

4
29/12/2015

This hotel is still renovating the parking garage and lobby. Overall, we had a very good stay but having to use 2 elevators during renovations was confusing and tiring at times. This should be much nicer when the renovations are done. Our family enjoyed the pool and fitness center several times.

""Mini Moon""

5
26/12/2015

When we checked in they were doing some construction and upgraded our room to a suite at no charge. Clean rooms. Helpful and friendly people. Pool was perfect temperature. Close to food and entertainment. Price was right. I recommend this hotel.

"Still a Good place to stay."

5
25/12/2015

We have stayed here many times and were surprised when we arrived to find out parking is no longer free. But $25/day is still cheaper than anywhere else. This was a family trip so we got a room with a pull out. The pull out didn't work but we were given a roll a way bed that worked just fine. The hotel was under renovation but the staff was excellent to keep us informed and still make our stay very nice. **Cant say enough about the staff. Wally was there as always and everyone else is always very nice and so helpful.

"ode to the previous management -- choose somewhere else now"

2
23/12/2015

This has been one of our favorite hotels for a Christmas outing for years but the change of management is a true tragedy. They are unfriendly and almost annoyed you are actually staying at their hotel. With the exception of the valet (who was great!) they did not want to help us in any way. They had construction which went past the dates listed on their website and significantly influenced parking, main entrances, stairwells, elevator access, etc. and they had no concern for visitors at all. We're sad because it's been a tradition to go here but we're definitely pursing other options and would recommend you do as well.

"12/21/2015"

5
21/12/2015

We were pleasantly surprised with the spaciousness of the rooms. Room to gather with our traveling friends and not be crowed. The hotel service was wonderful, attentive and always available. The attached bar/ restaurant was great! Good Food, reasonable prices.

"No parking and loud construction "

2
18/12/2015

We were only looking for a place for the night and choose Best Western River North because it was within walking distance around downtown and free parking but reasonably priced for just wanting a bed. Got to the hotel and there was no free parking like it stated when booked, nor was there any room in their lot because it was being ripped apart for construction. Right outside our window. Room was clean but old and the bed was super stiff. Shower barely worked. Definitely not worth the $190 we paid, would have rather paid an extra $60 and stayed at the Hyatt.

"Very upset "

1
17/12/2015

Very upset with my visit. Booked my room through Priceline which bases all of their information off of the hotels site information which had free parking. End up driving 4 hours for a room I picked specifically for free parking only to find out they don't have free parking due to the renovations and haven't since May. Both websites at the time had guaranteed free Parking. When I called Priceline to get my 48 dollars for parking back, the hotel would not cooperate with them and refused to give me my money back. Also the person beneath my room was smoking marijuana which I did not appreciate coming up through my bathroom vents. Will NOT be coming here again or recommending it to anyone I know.

"Just One Night"

4
17/12/2015

I stayed at the hotel for just one night after a business dinner. The room was spacious and I liked that it had a refrigerator and guest sitting. The bed was comfortable, but the hallways need some updating.

"Excellent Location - Reasonable Price"

4
15/12/2015

Old-style property that was clean and reasonably well appointed, particularly for the price. A little confusing on whether or not parking was available, (It wasn't because they were doing construction. We had to pay $35/day to park at the McDonald's across the street!) but the location was great and the price cheaper than most. We walked to places like the Hancock Tower, State Street and Millennium Park from the hotel and took short cab rides to places like the Field Museum of Natural History and the Shedd Aquarium. There is no free continental breakfast that we were aware of, but there is a pizza restaurant on site that serves a decent breakfast. Overall positive experience with only minor inconveniences. (Like the parking, ice machines that weren't functional, etc.)

"Totally NO REASON to ever stay here anymore"

1
11/12/2015

I have stayed in this hotel 8 or 10 times in the past 15 years. It is clean. Caught TOTALLY by surprise on this stay that the do NOT offer free parking anymore! That makes it official that there is absolutely NO REASON to ever stay here again. This was all they had going for them. There are many many other hotels that are much better located to "the action" and are CHEAPER than this hotel. If you're going to have to pay $25 - $30 per night parking anyway, don't stay here!

"Our stay"

4
10/12/2015

We had a very pleasant stay in Chicago. This hotel was in a great location - just blocks from public transportation. After we parked, we didn't bother using the car at all. The only drawback was that google and AAA both showed that parking was free when in fact they did have a daily charge. It would have been nice to have free breakfast but there are lots of restaurants close by. Breakfast in the hotel was a bit lacking but prices weren't too bad. Construction was happening at the hotel - lots of noise during the day but since we were gone in the morning before it started and back after they finished for the day, it was not a problem. Overall, I would recommend this hotel.

"Shopping in Chicago"

4
07/12/2015

Great location and great service. The staff at Best Western River North is always very friendly. Unfortunately, the shower was very weak. Probably the worst I've had at a hotel Too bad because everything else is nice at this Hotel.

"NOISE !!"

1
05/12/2015

This Hotel was booked for a conference months in advance. After a 9 hour journey with tons of paper work, I was very shocked to find out about "construction' work taking place by the cleaner and some signs on the door. I received no email, no phone call and not even told on checking in by the staff. The drilling started at 9 am and other work noises started prior at 8:30 am. The noise literally went through into bedroom and the whole room was vibrating. I could barley do any work or ever have a lie in. It was almost like noise torture. I had to for most of the time I went in really early or after the conference took my work to a near by Starbucks. Despite telling staff about this, they seemed little phased about it and expected me to just accept it. I am very angry still about the whole experience. The location was perfect for being close to main downtown area and also getting to work related locations. The bedroom was clean and wifi access was good. If you are looking at facilities there are no milk/ cream for coffee. No fridge. The safe worked fine. Oh also if you have a heavy suit case bare in mind the check in desk and where you maybe staying could be on a completely different side so don't drag your bags up the stairs till you know! Avoid this hotel if you can, in particular the next couple of weeks or find out when the work has ended!

"stay away until construction is over"

2
04/12/2015

Parking area is being torn out with bulldozers and jack hammers during daylight hours. Don't stay here if you want to sleep in. Rooms not very sound proof. Lots of noise from room above with stomping around at 2am.

"Noisy renovation was a nasty surprise"

3
03/12/2015

They are undergoing a major parking renovation with jackhammers, drilling and dust from 09:00-19:00 daily. I had booked months before- really think the rates should be reduced during this time or the management let you know before- I arrived late on a Saturday night off an international flight and was not going to start looking for alternative accommodation. I was in a single room, clean but basic with a dodgy shower control and the loudest air conditioner I have ever heard- if you need quiet to sleep this is not a good option. On the plus side it's conveniently situated and is a brisk 15 min walk from Michigan avenue. Also the staff are very friendly, helpful and efficient.

"Clean, old, basic"

3
03/12/2015

Room was clean, staff friendly and helpful, limited amenities, needs updated, if all you need is a place to sleep, this will do. No extras here, if you want a small refrigerator in your room you can have it....for a fee!

"Reasonable"

3
28/11/2015

Stay because reasonable price, not great, not bad. Was construction so a bit dusty, but to be expected. Room was comfortable. Had to go through what seemed like another building to get to my room. Again, nothing special, but would stay again.

"Great accommodations, free parking - great value, highly recommended"

5
24/11/2015

I loved the interior design and furnishings in this hotel - 1920s style, maybe? It felt like another world, which is a great feeling when you are on vacation. Comfortable room (though small), and a gigantic swimming pool with an outside sun porch on the top floor. Free parking, and a great location - we stayed for 3 nights and did not move our car once. Walking distance to Pizzeria Uno, Magnificent Mile, Millennial Park, etc. Would definitely stay here again!

"Pleasantly surprised"

5
23/11/2015

I booked a room in this hotel because I was getting a discount with the conference. I did not have any expectations, but I was pleasantly surprised at the quality of the accommodations for the price. The front desk area looks neat, the staff is friendly, we got an unexpected complimentary breakfast, and a suite. The bed was very comfortable and the room clean. Will come back!

"Nice hotel but get all costs upfront."

4
21/11/2015

Went to book hotel and got a price I had to be approved for my county board since this a work related conference stay. After I received a price when I booked the reservation I was charged an additional $25 per night to park and then charged an additional 20% to cover any service I might use during my stay. My original price of 232.78 turned into $282.78 and then my debit card was charged $339.34 during my stay. Be careful if you are on a budget.

"Service"

5
20/11/2015

Great service. Great staff. Very friendly and accommodating. The hotel parking garage is under re-construction, so it is pretty noisy during the day 9 - 4, but thankfully, construction was only during the day and not during the night. The construction didn't really affect us as we were out and about during the day. We really liked the "complementary" breakfast as it turned out to be a full service breakfast with staff that waited on us - as opposed to a breakfast bar. Also, the front desk staff was friendly with an "I can help you with that" attitude!

"Went there for a getaway weekend"

5
18/11/2015

We loved our stay there, the rooms were nice , the people were GREAT. It was in a great location. We will be back next year . One person that was working up front was the best ever, his name is Wallace, if you need anything or have any questions ask him. See you all in 2016 .

"Outstanding location and service!"

5
17/11/2015

This location was awesome, the rooms were spotless and roomy! The staff was extremely friendly and helpful. The hotel was close to restaurants and a 4 minute walk to Michigan Ave and less then 25 minutes from the airport. It was easy