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Best Western River North Hotel, Chicago

125 W Ohio Street, 60654-7168, Chicago, United States - See on a map
Best Western River North Hotel - Our rooftop sundeck is adjacent to the indoor pool. Enjoy sweeping city views while enjoying some sun or the evening stars. Room Service delivers to the pool and sundeck for outdoor dining. The Best Western River North Hotel is ideally located in the center of Chicago. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience our newly renovated hotel in downtown Chicago that offers on-site parking ($25 fee per day) and an indoor pool. Walk to Michigan Avenue, the free Navy Pier trolley or Millennium Park. Chicago's museum campus is just a short ride away, home to the Shedd Aquarium, Field Museum and Adler Planetarium. We make visiting Chicago easy. Discount tickets to Shedd Aquarium and the Field Museum are available at the hotel front desk. Our convenient downtown Chicago location gives you easy access to I94 and all public transportation is within walking distance. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago Best Western is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. Business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel. The Best Western River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our nicely appointed, contemporary rooms and suites offer cable TV with HBO®, high-speed wireless internet, room service, a single serve coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our on-site restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. 2017 TripAdvisor® Certificate of Excellence recipient.

Best Western

River North Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 3030 guest reviews
NOTE ISSUED
Excellent
1301
Very Good
1101
Average
389
Poor
150
Terrible
89
REFER TO NOTICE
Business Business
388
Couples Couples
807
Family Family
1124
Friends getaway Friends getaway
386
Solo travel Solo travel
120
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Western Yuck!"

1
User 22/08/2020

During COVID 19 spike, no masks on staff in rooms or common areas. Back door to ground floor broken, unlocked at all times. Drug deals occurred in parking lot-even an overdose event 20 feet fr our car

River North Hotel, General Manager at Best Western River North Hotel, responded to this review
We are sadden to hear you had an unpleasant experience at a Best Western, but we believe your stay was at a different hotel and not at Best Western River North hotel in downtown Chicago as your comments do not match with our property. All of our staff wear masks. We have security camera footage to back this up.We also have several other COVID -19 protocols in place including partitions in the front desk area, hand sanitizer stations along with social distancing markers. We do not have a back door to the ground floor as mentioned in your review. We have 2 entrances, both in the front of the hotel. We have a parking attendant that patrols our lot and have not had any instances as you have described. Again we are sorry to hear that you had an unpleasant stay and apologize on behalf of Best Western.

"Excellent service and comfortable beds"

5
leeperlk, Des Moines, Iowa 15/08/2020

Have stayed here several times and the staff continues to be excellent. Kind and courteous, they go out of their way to take care of us. I asked for extra blankets and towels and they quickly brought them. The parking area is well attended and makes me feel safe.

River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of our hotel. We are pleased you find the team to kind and courteous and go above and beyond. We hope to see you again soon.

"Convenient and Pleasant!"

5
cece2beautiful, Dolton, Illinois 15/08/2020

Unfortunately We Experienced A Powerage Recently And Needed A Night Just To Recoupe From No Power For 5 Days Total, 4 Nights. Everything Was Clean And Suitable For A Quick Trip To The City From The Suburbs.

River North Hotel, General Manager at Best Western River North Hotel, responded to this review
We appreciate you staying with us and allowing us to be your home away from home during your power outage. We are happy the hotel was found to be clean and your stay was pleasant. We hope to see you again under better circumstances.

"Weed Den filled with teenage hoodlums"

1
mvonzet, Canton, Michigan 01/08/2020

Weed Den w/high traffic from what appeared to be teenage hoodlums. I was awakened by loud noise, arguing, strong spell of marijuana 24/7. Guests was smoking marijuana throughout the hotel and in the elevator as well as in the parking lot.

River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments as they give us an opportunity to make improvements. Our hotel is 100% nonsmoking. We have signage all around the hotel, guests acknowledge this policy on the registration paperwork and we hand a guest a copy of the policy upon check in. We expect all our guests to follow the policies as instructed. Should we receive a report of smoking in the hotel we do our best to correct the situation.

"Good location and price but otherwise not great"

3
billfaith, wisconsin 22/07/2020

The pictures on their website look much better than the room I got. The hotel was easy to get to an check in went well. The lady who checked us in was very nice. Once my kids and I parked, we walked in and noticed how smelly and small the hallways were. This is a very very old building and it shows. The trim looks like it has been painted over 20 times in 80 years. Our room was small and there was a ton of hair in our tub drain. The carpet was stained and looked 15 plus years old. I got the feeling this was sort of the hotel that locals came to as it was cheaper than other downtown hotels. We saw a lot of guest who looked like it was just a nightly room and not a vacation. The best part was the location. We were able to walk to Michigan avenue in about 10 minutes. I would stay there again if I got the room for under $100. Any more and it is not worth it.

River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments as they give us an opportunity to make improvements. We completed a full renovation of the hotel in 2018. We are pleased that you enjoyed the service and location and hope to see you again in the future.

"Clean hotel few blocks from Michigan Ave"

4
F7704AXannm, Palatine, Illinois 20/07/2020

Hotel was clean and most staff was friendly and helpful. Suite was huge and nice furniture. No breakfast included. Restaurant attached was decent for breakfast. Location is close to many food options within walking distance. Pool was very comfortable and clean with a pool deck attached only to be able to use when time allotted in the pool. We would stay here again but to visit the city more as they only allow you 1 hr in the pool per day.

River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased you found the hotel to be clean and the team to be friendly. Our central downtown location puts us within walking distance of all Chicago attractions. Limiting our pool occupancy and times is required by law due to current pandemic, as the situation improves we expect to remove this requirement.

"Family Vacation"

5
User 18/07/2020

I searched many hotels in downtown Chicago and this was the best value for money. The two separate buildings were a bit awkward but were not that big of a problem. The rooms were spacious for our family of four. A great feature is the view from the upper balcony where the pool is located. We have some great evening photos from this spot in our trip album. The front desk staff were very friendly and we loved being able to come for an ice cream treat at the end of each day. We made use of the great location downtown and walked to most of the sites we wanted to see, leaving our car in the parking spot. A free breakfast would have been nice but there are restaurants within walking distance if needed.

River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel and sharing your comments. We are pleased you enjoyed your stay and the service from our team. We hope to see you again on your next family vacation.

"Great"

5
User 11/07/2020

Great staff, excellent stay, when I travel out of town I always use Best Western, it make me feel like I'm at home. My family's use this hotel for family's reunion, wedding and other functions. We love it

River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western. We are pleased you had a great stay and we look forward to seeing you again.

"Great experience"

5
User 07/07/2020

The hotel was easily accessible. The staff was fantastic. Except for the internet problem, my stay was great. Would recommend to everyone who is traveling to Chicago, on business, leisure or visiting someone. Great location. Everything was in walking distance.

"Horrible Customer Service"

1
RayB0b, Austin, Texas 02/07/2020

They would not refund my money for a stay I prepaid for before the COVID pandemic. I had prepaid for 2 nights at the River North Hotel in Chicago in February, 2020 for a stay starting July 20th. I was going to see the Cubs play at Wrigley. I live in Austin, TX. I realized pretty early there was almost no possibility that the game would be played, but I waited until the league made it official late in June. I called BW customer service on July 2 to see about a refund. A customer service person told me that they had a policy to refund prepaid stays made before the pandemic. Great! But, the offer had expired on June 30th so they couldn't give me a refund. Wait what?! I ask why they hadn't notified me about the refund policy and its deadline. She said the information had been available on their website. I mentioned the deadline was just 2 days ago. She said the information had been available on their website. I mentioned the baseball game in Chicago had only just been canceled. She said the information had been available on their website. I was beginning to think maybe the info had been available on their website. Would it have been too much to ask for an email letting me know about the offer and deadline? They sent me an email confirmation when I booked the room. Heck, they email me daily with sales promotions. No email. The information had been blah, blah, blah. She did contact the hotel for me. She told me the hotel offered to give me a voucher good for 1 year for the 2 nights - good only at that hotel. I explained that really didn't help me. I am almost never in Chicago. I ask for a voucher that would work at other Best Westerns. Nope. I even asked for reward points. No can do. But she did tell me to feel free to call the hotel directly. So, I did. The woman was rude. She said they already told me (through corporate) what they were willing to do – That is it! Nice. I tried to explain about the baseball game just being canceled. Crickets. I pointed out that it was only 2 days past the deadline. “It was on the website.” I mentioned I live in Texas. So. Then she hung up on me. Thanks. So, Wyndham here I come. Bet you thought I was going to say Worst Western in here some place, didn't you?

"Refreshed and affordable"

4
User 19/06/2020

Very clean and affordable. Location is ideal for a night on the town or daily site seeing and shopping. Parking on site made it easy to come and go as well. Ice maker and vending on floor were in good working order and easy to find. Had issue with AC unit and would suggest mini fridges. Great stay overall and would definitely stay again.

"Value"

4
Sonia342Burlingame, Burlingame, California 14/06/2020

The hotel offered good value. It is centrally located for restaurants and shopping. The air conditioner was noisy fortunately it was not that warm that I had to run it all night. Pillows were not great.

"Great price clean hotel"

5
pandoraalbadareen, Chicago Ridge, Illinois 13/06/2020

The hotel room and long was clean great restaurant in the hotel and a Stunning roof top view and pool. The staff during check out was fast and very nice. Parking in the hotel is $25 and the rooms arent too pricey. I enjoyed it and would definitely recommend if staying down town.

"Not Fancy, just plain good for a downtown family visit."

4
BandB42, Woodbury, Minnesota 01/04/2020

We were in Chicago to visit museums and see the sights. This hotel was a perfect choice as it was clean and comfortable. We made use of the pool, but mostly we were there just to sleep and relax after a busy day sightseeing. The staff was friendly and helpful. There were many restaurants nearby and parking was reasonable on site. We had a great worry free stay. We would not hesitate to return.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are so pleased that you had a worry free stay and found the hotel to be clean and comfortable, that is our goal. Our central downtown location allows our guests to visit Chicago attractions easily and we are happy to hear you enjoyed your sightseeing. We hope to see you again on a future visit to Chicago.

"great hotel"

5
Careee11, Philadelphia, Pennsylvania 01/04/2020

Great stay. friendly staff, good service, clean rooms. Gym was small but perfect for my needs. Pool looked nice but didn't use it. Restaurant in hotel has good food. Hotel staff was very nice I recommend staying here.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel and sharing your experience. We are pleased that you enjoyed the stay and the friendly team. We appreciate your recommending us as well. We hope to see you again on a future trip into Chicago.

"Good vfm with some minor caveats"

4
d4ydr33m3r, Athens, Greece 14/03/2020

Overall a good vfm hotel that does great at all levels. Location was quite good with walking distance to the river. Room was clean and spacious with plenty of amenities, but the floor level had a bad smell once you got out of the elevator. Price was a good vfm, service was quite good & helpful without any issues and check in and check out was hassle free. Clean staff was sometimes operating at hours of silence so noise nuissance was my major issue since walls were really thin and I could hear almost everything and it was ruining the general pleasuring experience. All in all I would recommend it especially for the price.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased that overall you found the hotel to be a value for the money and the service was helpful. We hope to see you again soon.

"Noisy"

3
User 08/03/2020

Very noisy within hotel throughout night. Not typical city noise. Hotel was clean overall. Parking somewhat reasonable and within walking distance to the Willis tower and many restaurants and stores. We felt very safe.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us and sharing your feedback. Please be assured that we have procedures and staff in place at all times to address any issues, including noise for other guests. We are happy that you found the hotel to be clean with reasonable parking. We hope you will choose us again should your travels bring you back to Chicago.

"Great hotel"

5
r00m105, Laughlin, Nevada 02/03/2020

Brandon @ the front desk is fabulous so sweet @ helpful, Super polite. You found a good guy. Good breakfast hot & fast Smallest elevator I have ever seen. Easy in & out . McDonald's , Walgreens across the street.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased to hear your enjoyed the stay and the service from the team. We hope to see you again soon.

"Great Place Great Value"

5
exactpitch, Shepherd, Michigan 02/03/2020

Clean, Safe, Fun, and Friendly. The staff was really friendly and made us feel safe and comfortable. They provided knowledge and advice that would be useful to anyone visiting Chicago. The kids really liked the pool which was large and up to 8 feet deep. Felt cold getting in but was not after one is in, which is nice because it wasn't soupy warm and gross like some. Neat view of Chicago from the pool area deck. The area is surrounded by many new high rises and is near the L train and Subways in either direction. The bus also stops within a block but runs weekends only. The area seems safe.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North for your recent visit into Chicago. Being a hotel that is called "great place great value" is our goal! We are so pleased that your family enjoyed the stay and our team made you feel safe and comfortable. We hope to see you again soon.

"River North"

4
serenemadison, Naperville, Illinois 24/02/2020

I was unaware that I had to pay a deposit of $100 during check-in. This potentially could have ruined the experience that I had already paid and reserved in advance, if I had not had the money on hand at the time. The wifi was not good and a lamp in my room did not turn on. I was also unaware that there was not a microwave or refrigerator in the room I reserved. But overall, the room was nice and the staff was very kind.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. It is through feedback such as yours that we can make improvements. All full service hotels take an incidental deposit upon check in, this is not unique to Best Western River North. This allows our guests to use services such as in room movies, phone calls and room service. If you do not have an additional charges during your stay the hold is released. We do not advertise nor list microwaves or refrigerators as standard amenities of our hotel, but we do apologize if you were expecting. We do have both available complimentary upon request and we also have a microwave available for use in our lobby. We are pleased that outside of this you enjoyed the room and found the team to be very kind. We hope to see you again soon.

"Staying in Chicago for son's Shriners apt"

5
User 22/02/2020

Normally we drive 4 hours one way for my son's clubfoot apts. This time we decided to stay to avoid 8 hours of driving in a day, this idea was soooo much better. Everyone was so friendly. We didn't get to swim, but will next time.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us while your family needed to be in Chicago. We are so pleased you enjoyed the stay and it made your travels a little easier. We hope to see you again soon so you can enjoy the indoor pool!

"Better than expected"

3
541veronicaw, Indianapolis, Indiana 21/02/2020

We had a nice stay. I was a little leary because some downtown hotels in Chicago are old and musty. Granted this is an old hotel and the hallways and bathroom decor in the hotel do reflect that, but the room was large, clean and I was comfortable. My room smelled like pizza I'm assuming from the restaurant but it wasn't a big deal. The heating system was a little noisy but the bedroom was separate from the living room so it did not disrupt our sleep. The restaurant/bar was open until 1am so that was convenient. The hotel is surrounded by plenty of restaurants and nightlife. Parking is $25/night which seemed to be the cheapest in the area. The staff was friendly and accommodating. Overall it was a good stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
We are so pleased to see that overall you has a good stay and we appreciate your business. You are correct that our $25 daily parking IS the cheapest in the area. Area hotels charge up to $70 per day for parking. Our hotel renovations completed just last year included all areas including guest rooms, bathrooms and hallways. We hope you had time to enjoy our indoor pool while you were in town. We hope to see you again soon.

"Great view and near to Magnificent Mile and Downtown"

5
User 17/02/2020

A great place to stay while at a Conference in Chicago. Enjoyed the facilities as well as excellent hotel staff. A great place to walk to the Magnificent Mile about 5 blocks or the Chicago Theater for a show about 7 blocks and especially Portobello's restaurant and the Hard Rock withing two blocks.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us during your recent visit to Chicago. Our central downtown location makes it easy for our guests to get to Michigan Avenue, the Chicago Theater and many other popular attractions. We are pleased to hear you enjoyed the hotel facilities and found the staff to be excellent. We hope to see you again soon.

"Not the worst"

3
cs882020, Green Bay, Wisconsin 15/02/2020

The stay wasn't overly horrible. There were a few downsides. When booking, we searched for locations with free parking, and this was one of the first few to pop up close to our destination. Upon arrival, we were charged a parking fee of $25. If I had known that, I would have kept looking. Also, It's mid February, and it's one of the coldest times of the winter so far. To get to the 5th floor, you have to walk outside to get to the elevators. We were not told about the internal elevator in the lobby behind the desk to take up to 4th and switch elevators to get to 5th. The only other thing we didn't like was how uneven the floors were. It felt like we were tripping just walking through the room. The restraint downstairs was amazing, and we ended up having to take the pizza to go. Thank god it was cold out, because pizza had to sit in the car. There was no fridge in the room like we had expected. Communication amongst staff must not have been good. Within the first 5 minutes, the cleaning lady is barging Into our room, and sees me standing there. She apologized and told me she was not aware someone was in this room. Not to bash on the hotel, the stay was more than wonderful, but there are a few misleading things we were not prepared for.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank your for choosing us and sharing your comments. Feedback such as yours offers us and opportunity to improve. We have our parking fee of $25 per day listed on all our websites and channels. Area hotels charge between $42-$70 daily for parking. We do apologize that it was not explained sooner that all floors are accessible from the lobby elevator, we understand this can be confusing. We are pleased that overall your stay was more than wonderful. We hope to see you again soon.

"Great location, friendly servie!"

5
User 15/02/2020

The staff was very helpful and accommodating. Everything was clean and orderly. The breakfasts were substantial, with a good variety of choices. The location is convenient, walking distance from many downtown attractions and the main transportation hubs.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience of Best Western River North. We are pleased you enjoyed the stay and we appreciate your business. We hope to see you again soon.

"Prime Location"

4
ath18, Manchester, United Kingdom 15/02/2020

Great location for a Hotel so you can't really go wrong. I made full use of the Swimming Pool and the bar Vouchers we received. Only issues were the thin walls, noisy outside noises, slow elevator (quicker to use the stairs) and the confusing building layout. Would defiantly look to stay there again if I was in the area.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us on your recent visit into Chicago. We are so pleased you enjoyed the central downtown location and the indoor pool area. We look forward to seeing you again.

"WELL DONE :-)"

5
charyse l, iL. 11/02/2020

Everyone working was VERY kind, from check in, to dining, Maintenance. ALL were helpful and caring. Liked the Free coffee available in lobby anytime. It is wonderful to see and hear employees helping each other as working together as a team on the same side! Beds a bit firmer than I prefer and rooms a bit smaller than usual! But we were NOT in our room much other than to sleep. Is the reason for NOT ALL 5's. Thanks for allowing Us to leave comments:-)

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience while at our hotel. Our team takes great pride in the service we offer our guests and I am happy to hear that is shows! We love to read feedback that our guests see the teamwork! We hope to see you again soon.

"Great Affordable Hotel In Downtown Chicago"

4
Vacation67005048380, Gladwin, Michigan 10/02/2020

River North Hotel has been our choice as an affordable hotel for our family when bringing our daughter back and forth to college over the years. We've always been pleased with the staff and our stay. It might be older than some of the other hotels, but it is not lacking.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North. We're pleased you consistently enjoy your stays and the service from the team. We look forward to seeing you again soon.

"Great for family"

5
5carrie, Chicago, Illinois 10/02/2020

We hosted my daughter's 13th birthday party here. The suites were large and spacious. The pool was a good size considering that it's hard to find a pool in that area. We had pizza from the restaurant in the building delivered to the pool. We walked to navy pier and to shopping. Great experience for 10 young ladies!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased that you enjoyed the stay and our indoor pool area. We hope to see you again soon.

"Great value for location and amenities"

5
459cheria, Laguna Niguel, California 09/02/2020

This particular location was very close to downtown Chicago amenities and restaurants and within walking distance of pretty much anywhere you need to go via Metro or otherwise. Very clean staff was courteous especially love the breakfast which was made with fresh ingredients and healthy choices. The bed was very comfortable and even though we had four people to a double room we had plenty of space.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of Best Western River North. We are so pleased you enjoyed the stay and found the rooms to be spacious, clean and the staff to be courteous. We hope to see you again on a future trip into Chicago.

"Maddy"

5
User 08/02/2020

This hotel was very nice and professional. It had a convenient location that allowed us to walk many places. It was within walking distance to many locations including Moody Bible Institute. Very helpful concierge service as well!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with Best Western River North. We are pleased you enjoyed your stay and we look forward to having you visit us again.

"Awesome hotel location and staff!!!"

5
georgenderek, Toledo, Ohio 05/02/2020

This place is the perfect choice staff is awesome especially Christian and William the house keeping and Valet are all 5star employees the roof pool and patio are great during the summer rooms are updated...

"Our trip to Chicago to see our grandchildren."

5
Lindow K, Mount Pleasant, MI, United States 05/02/2020

Love the room and the good service. Enjoyed the pool with our grandchildren which made the time special with them. The staff was helpful and friendly. The location was good and right across from a McDonald's which our grandchildren enjoyed as well.

"Not bad"

4
jschoenw, Nashville, Tennessee 26/01/2020

Pretty good hotel in Chicago you can do a lot of sightseeing directly from here. Hotel is nice rooms are large and clean beds are comfortable the only thing I was missing was a refrigerator. Parking rates are decent

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are happy to hear you found the rooms to be large, clean and comfortable. Our central downtown location does make sightseeing easy from the hotel and we are pleased you found it to be so. We hope to see you again soon.

"Loud tour bus parked outside my window"

3
Sleepy_in_class, Milwaukee, Wisconsin 25/01/2020

It's located downtown but it was noisy. I was in Chicago to attend classes for a certification. Roughly 1:30am- 2:30am in the morning, Hubby and I are trying to go to sleep and we hero all this really really really loud music a lot of people talking loud! I called for ear plugs and security come up stairs. The guard said the hotel agreed to let the tour bus guests come into the hotel to use the bathroom but they weren't suppose to park in front of the hotel. The bus eventually left, I was very sleepy in class the next day. My husband said the pillows were too hard for him. The room was clean. I didnt offer a microwave or refrigerator which you had to ask for. Parking was $25 a night which was a lower than hotels that were closer to my class..that why I stayed here.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for alerting us of the issue during your stay. We apologize for the inconvenience. Please be assured that we do not have any agreements with any tour bus companies to use our facilities and we will take corrective measures immediately to ensure this type of incident does not happen again. Again, we sincerely apologize and we hope you will give River North Hotel another chance to impress you.

"As always."

5
User 21/01/2020

Everything from the time you arrive to the time you leave is excellent. Rooms are great as well as the staff. The food in Pizzeria Ora is awesome as it always is. Don't forget to try it for breafast. The hotel is also in a great location.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you so much for your continued patronage of Best Western River North Hotel. We are pleased you found every thing to be excellent during your stay. We look forward to having you stay with us again soon.

"Nice Hotel"

4
User 20/01/2020

Nice Hotel just some confusion with deposit and parking charges. I do suggest using a major credit card for this not a debit card makes it easier to dispute and not have to wait for your money back. Otherwise a pleasant say.

"Chicago-1/14-1/16"

3
Trek30962060943, Minneapolis, Minnesota 17/01/2020

Room was a bit smaller than I expected for two people. Wasn't completely satisfied with the front desk staff member I check in when we arrived. Seemed to have a bit of an attitude towards me when I asked for details regarding the bill. Each time when my friend and I would pass by the lobby he seemed to give me a "look." Not super helpful but I also work in customer service as well and anything that's "off" like that turns me away. Room was fine! Not sure if I'll be staying at this hotel chain again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your concern. It is through feedback such as yours that we are able to make improvements. We apologize for any less than expected service from our team. The feedback we receive regarding the friendliness of the staff is usually very positive. Please be assured corrective measures will be taken. We are pleased that the room was fine. We welcome a second chance to impress you.

"A Night at the Best Western"

5
User 15/01/2020

The hotel is very clean. They have a very nice parking space Attach to the Building. The maintenance staff and cleaning staff are very polite. The girl behind the counter and her Manager not very polite. For this one particular experience in January of 2020 that is. However most of the front counter staff are friendly. The restaurant attached to the hotel has extremely good food and extremely polite staff they a very clean too. The pool is big and nice with a beautiful outside attached area with a nice view of Chicago. They have a nice but small work out area next to the pool. Over all we enjoyed our stay the kids love the pool so when they are happy we are happy.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel for your recent stay in Chicago. We are happy that you and your kids enjoyed the stay. We do apologize if there was a portion of the stay that was less than expected and we will look into this matter. We hope to see you again soon on your next visit into Chicago.

"Came to the city for ballgame."

5
User 14/01/2020

I'm a Diamond Select member and my room was complimentary. The front desk staff and Bell Hops were outstanding. Very friendly and accommodating. We arrived early and they held our luggage while we went for a drink. Upon check out they held our luggage again. This time all day as our train didn't leave until late. Will recommend River North to others. I plan on staying again in March.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased to hear you found the team to be outstanding and you enjoyed the stay. We look forward to seeing you again in March!

"Weekend getaway"

4
britforshanes, Elkhart, Indiana 14/01/2020

The staff was attentive and friendly. A few minutes after arrival we called someone to unlock our bathroom door (thanks to our 2 yr. old). The room was clean and beds comfortable. The location is within walking distance of many bars, restaurants, stores etc. Free parking is a bonus.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us for your visit to Chicago. We are happy that you enjoyed the stay and found the room to be clean and comfortable. We hope to see you again soon.

"Best Western River North-Chicago-Great Value and Location"

5
User 14/01/2020

I really like to location of this hotel and usually the price. This trip was no exception. The location is just a couple of blocks from the Red Line, so getting around Chicago is easy. It's also close to shopping and stores to buy groceries. I've been coming to the Best Western River North for over 30 years and I'm always very happy with the staff, location and value for the price.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North Hotel. We are glad to hear you continually enjoy your stays and the central downtown location. We look forward to seeing you again soon.

"Excellent hotel for downtown Chicago"

5
User 14/01/2020

We enjoyed staying at Best Western River North Hotel. The room was quiet and spacious. The staff was extremely helpful in helping us with advice on how to use the transportation options. The restaurant food was quite good. Every single employee was helpful and nice! Would definitely stay there again!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are happy to hear that you found the team to be extremely helpful and the nice. We look forward to having you stay with us again.

"Chicago Christmas Celebration"

5
FarAway218935, Milwaukee, Wisconsin 08/01/2020

We went to the Holiday Lights Parade for the first time in November 2019. We knew nothing about the city so finding a hotel was really important that could accommodate our needs. This was the perfect hotel! It is literally a four block walk to Michigan Avenue and it has tons of great restaurants around the area not to mention the convenience of a restaurant in the hotel. Now don't get me wrong there were not a lot of bells and whistles with this hotel. No chandeliers or 15 feet Christmas trees but we literally were only in our room to sleep with all the activities around the city. The hotel was clean, the staff professional and accommodating and the location perfect. Rooms are small but again, we only used it for sleeping. Parking was ONLY $25 which is unheard of in Chicago and the room was very reasonable. We will stay again!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us for your holiday visit to Chicago. We love being a small part of family celebrations. We are so pleased that you enjoyed your stay. Our central downtown location does make visiting Chicago easy for our guests and we agree that $25 daily hotel parking is unheard of in Chicago, except here at Best Western River North! We look forward to seeing you on a future visit.

"Chicago best western downtown"

5
User 08/01/2020

Excellent location in downtown Chicago friendly helpful staff lovely to have an indoor heated pool lovely big rooms bathroom clean and tidy but on the (very) small side. Wouldn't put us off staying there again though.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and for sharing your comments. We are so pleased you found the team to be helpful and that you enjoyed the indoor heated pool and cleanliness of the rooms. We hope to see you again should youe travels bring you back to Chicago.

"Great location and wonderful room"

5
User 07/01/2020

The hotel is at a great location in Chicago with easy access to lots of attraction. The room was also spacious and quiet. Plus you can't beat the free coffee and ice cream! They were also very accommodating with early check-in and late check-out.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us and sharing your experience. We always love to hear that our guests enjoyed their stays and the service from our team. We hope to see you again soon.

"10 years and running"

5
leey605, Dayton, Ohio 07/01/2020

We have been spending a Christmas weekend as a family here for many years. I have even used this location during work related travels Chicago. The location is great for walking to restaurants, neighborhoods, and shopping on either State Street or Michigan Ave. Book early to get the best rates. The personnel are all friendly and do all they can to help you with anything.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North for both your business and pleasure travel needs. We are so pleased you always enjoy your time at the hotel as well as the location and service from our team. We look forward to seeing you again in 2020.

"Good place to stay"

4
User 06/01/2020

The staff is super friendly and helpful with the questions we had about restaurants, directions, etc. Our suite had plenty of room for four people. It was a good place to stay. It is a few blocks from the Magnificent Mile and is near many restaurants and shopping locations.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us and for sharing your experience. We are happy to hear you enjoyed the central downtown location and the friendly team. We hope to see you again on a future trip.

"Vacation"

5
GregoryFrancis, Milwaukee, Wisconsin 29/12/2019

From checkin to checkout everything went smoothly and well. The reservation was perfect and a mini suite was given as we requested. Many of the staff were people we've met through other stays at the property. The location is right where we want to be.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us again on your recent trip into Chicago. We are s=pleased that you again enjoyed your stay and we hope to see you again soon.

"Wonderful experience"

5
User 27/12/2019

Wonderful staff and very clean ! Kids loved the pool and amazing location free ice cream at desk made the kids very happy this was my 5th stay and will definitely return in summer ..the pool deck has beautiful views of the city

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are happy you had a wonderful stay and your family enjoyed the complimentary ice cream and indoor pool area. We look forward to having you stay with us again.

"Great views and centrally located"

5
User 25/12/2019

We had an excellent stay here with great views from our hotel room and the roof top. We enjoyed the pool, restaurant-bar is right in the lobby. It is centrally located near quite a few good restaurants.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us and sharing your experience. We are happy that you enjoyed your stay and the hotel amenities. We hope to see you again soon.

"Ideal Location for Walkers in Chicago"

5
Michael H, Davenport 24/12/2019

The Best Western River North Hotel offers BW quality in the finish of the rooms with parking that is reasonable for Chicago AND a location that gives walkers easy access to important sites in the Loop as well as along Michigan Avenue going north to WaterTower Place and beyond. Prices are highly competitive and the staff is first rate. Being able to park in a covered area for $25/night (and sometimes less) is a real plus. Our only problem during this stay was an iffy WiFi...but we've stayed there before with no problems, and I'm sure we'll stay there again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North. We are pleased that you continually enjoy your stays and the amenities of our hotel. We look forward to seeing you again soon.

"Better than we expected"

5
User 23/12/2019

Short stay in Chicago for a long weekend. The hotel is placed perfect for our trip, short ride to the museums, Lincoln Park, and numerous restaurant choices. Short walk to Navy Pier and the price for parking can't be beat. Very pleased.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel for your short visit to Chicago. We are pleased to hear that we exceeded your expectations and you have a great stay. We hope to see you again should your schedule allow you to spend more time in Chicago.

"Birthday Celebration"

5
User 23/12/2019

Birthday celebration that need to be near all Chicago loop attractions and this by far the best value and quality I have ever discovered. The location is good and restaurants are in a variety, safety is paramount and is very good.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us for your Birthday celebration. We strive to be Chicago's best lodging value so we are very pleased to read your comment calling us "by far the best value and quality I have ever discovered". We hope to see you again soon.

"Rude, Loud and Gross"

1
User 19/12/2019

Checkin was a disaster. The reception working was extremely rude, didn't even greet us. Going to the room it was gross. Our view was dumpsters which we did not mind but had to ask to switch rooms because this one was so dirty. Our new room was better but couldn't sleep for the next 3 nights. Noise control was over the roof. You can hear every little conversation and steps. The restaurant wasn't even that great. Bartender didn't even want to take our order. The only good thing about this hotel is the location. Everything was walkable which we enjoyed getting out of this ridiculous hotel.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
We apologize you stay was less than expected and we appreciate you letting us know of your experience. Comments such as yours are not typical of our hotel and we take them very seriously. Our guest typically comment on the friendliness of the team and the cleanliness of the rooms, so we will surely investigate to see where a breakdown of process may have happened. Please be assured we will make any corrective measures needed. We welcome a second chance to impress you.

"BEST DEAL IN CHICAGO"

5
jkesn228, Montgomery, Ohio 18/12/2019

BW Rivernorth is a Great deal. Location parking and a good breakfast. Staff very friendly .Don't forget the ice cream from the front desk. Parking is the cheapest in town. Portillos is a great choice for lunch .

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you so much for sharing your comments and staying with us. We strive to be the "best deal in Chicago" by providing a quality stay and superior service, and we are so glad to hear your comments. We are glad you also enjoyed the amenities and hotel location. We hope to see you again soon.

"Nice place!"

5
Carol W, Pendleton, Indiana 16/12/2019

If you don't want to spend an arm and two legs to spend a weekend in the downtown area, this is a Nice hotel within walking distance to the Magnificent Mile and the awesome things to see and do in Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us and sharing your comments. We are happy that you have enjoyed your stay and time in Chicago. we hope to see you again on a future trip.

"Excellent Service!"

5
User 16/12/2019

The location was small but the overall apperance was great! I didn't have any complaints. The staff was very friendly and they offered coffee, water, tea and hot chocolate at all times. The location was very secured and I loved the pool!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments and for choosing to stay with Best Western River North. We are happy to hear you enjoyed the great service from the team and you enjoyed the hotel amenities. We hope to see you again should your plans bring you back to Chicago.

"Meh..."

3
123ANN123, Perrysburg, Ohio 16/12/2019

Great staff, very helpful, would love to find them in every hotel I visit. The room was clean and a great price. However, the heater unit was so loud when it would wake you up every time it came on. Also the toilet was really, really loud. And unfortunately the ice maker was outside our room and could be heard whenever it made more ice. So, for cheap and clean, it's good, with some problems

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. It is through feedback such as yours that we can make improvements. We are pleased that you enjoyed the helpful staff and the clean room. We do apologize if other areas of the stay were less than expected. We hope you will choose to stay with us again should your travels bring yuo back to Chicago.

"Great price, good location!"

4
Jexxica95, Saint Louis, Missouri 13/12/2019

Pros: - Value for the money! - Inexpensive daily parking - 15 minute walk to Millennium Park / good location - Well maintained Cons: - Rooms are little small - Older building / older building "feel" / small & confusing hallways - No free breakfast - Bed was a little hard

"FANTASTIC!"

5
atlmichelle4571, Atlanta, Georgia 13/12/2019

I was thrilled to find this hotel. Right near most tourist attractions.....$25 A NIGHT parking instead of $70 a night like other hotels....clean and updated rooms.....we will definitely stay here again in the future. I have no complaints. Even the hot chocolate in the lobby on a freezing cold night was perfect. Staff was just wonderful too. Thank you!

"Great vacation"

5
User 12/12/2019

Staff was extremely helpful and nice. Location was excellent. Our group had 4 children ranging in age from 4 to 12. We were able to walk to most of our activities (and we did a lot of activities). The pool was clean, beautiful view from pool area.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive comments. We're glad that you enjoyed your stay and the central location of our hotel. We hope to see you again soon.

"Chicago again"

5
salytaev, St. Petersburg, Russia 12/12/2019

Convenient location. Within walking distance of the entire city center, the lake. At the same time, the hotel is in a quiet location. On the top floor there is a swimming pool, a fitness center and a terrace.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of the hotel. We are pleased you enjoyed your stay and the hotel amenities such as our indoor pool, fitness room and outdoor terrace. We hope to see you again soon on a future trip into Chicago.

"Clean and friendly"

4
User 11/12/2019

Great location; Entrance somewhat hidden from the street; older renovated building with friendly and helpful staff. Restaurant had deep dish pizza very good with full bar. They also served breakfast. Enclosed pool on top floor.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us for your recent trip into Chicago. We are pleased you found the hotel to be clean and the team to be friendly. We are also glad to hear you enjoyed the Chicago style deep dish pizza from our on site restaurant and bar. You can also order to be delivered poolside! We hope to see you again soon on future trip.

"Great Location Friendly Staff"

5
User 05/12/2019

This hotel was very nice. The staff was helpful and friendly. The rooms were clean and had everything you needed. The best part was the large indoor pool area - again clean and warm and nice towels were available. Restaurants are within walking distance as is a drug store and food store. This was a good choice and I would stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us for your trip into Chicago. We are glad that you enjoyed the stay and found the hotel to clean with everything you needed. We are also happy you enjoyed the indoor pool area. We look forward to seeing you again soon.

"love staying here"

5
todc, San Diego, California 04/12/2019

i have stayed at this hotel in chicago more than any other, including 3 times in November. it is very comfortable and they go out of their way to make sure i have a nice stay. complementary coffee and ice cream bars in the hotel plus great pizza restaurant attached to the hotel that also has a nice hot breakfast.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North. We are pleased to hear that you continually enjoy your stays. We look forward to having you stay again soon.

"Great Stay"

5
User 03/12/2019

This hotel is located in a perfection location in the city of Chicago. It is close yet far enough from all of the hustle and bustle of downtown. The rooms are clean, odor free, swimming pool is great for the kids with a view of the city. The pizza restaurant on site is excellent for dinner with reasonable prices.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing you comments. We are pleased to hear you had a great stay and enjoyed our central downtown location, clean rooms, indoor pool and our on site restaurant. We hope to see you again soon on a future trip into Chicago.

"Recommend this hotel."

5
User 02/12/2019

The hotel is very clean and tidy, and the service is very good. The location of the hotel is also very convenient and safe. Recommend this hotel. If I come to Chicago next time, I will book this hotel again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with Best Western River North and for sharing your comments regarding your stay. We are so pleased that you found the hotel to be clean and the service to be very good. We appreciate your recommendation and we hope to see you again soon.

"Good Enough"

4
User 02/12/2019

We booked 2 rooms for a bachelorette party. The 2 bedroom suite is amazing. The other room was average. Beds could've been queens instead of doubles. Bathrooms were clean. One negative- I called ahead to ask if the rooms could be close together since we were a group & the person I spoke to was a bit rude saying he would make sure that we weren't together. However, when we arrived I asked, & they accommodated. If it were warmer, the balcony would've been great to utilize.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us while in Chicago. We are pleased you enjoyed the suite and found the bathrooms to be clean. We do apologize if you felt a team member was rude. This is not the typical feedback we receive regards our service and we will take corrective measures. We hope you can return again in warmer weather to enjoy the outdoor terrace.

"Great stay at Best Western"

5
User 28/11/2019

Everyone working here was very pleasant. I loved how the lobby was decorated. The price was so reasonable! The hotel was right down the street from rainforest Cafe and McDonald's. We were able to come down to the front desk for free ice cream sandwiches and push pops so my daughter loved that. Pool was clean and it was nice and warm in there.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing the experience while at the hotel. We are happy you enjoyed the stay and our central downtown location. We hope to see you again soon.

"Consistently good work and ethical !!!"

5
User 26/11/2019

Great service and rooms and pool and people and food,etc..Everything is TOP-NOTCH !!! The service was excellent. Very clean hotel. Great location...walkable to magnificent mile,etc.. Neat,clean rooms. Slept good. Provide free earplugs if needed.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased you enjoyed your time at the hotel and found everything to be Top-Notch. We hope to see you again soon.

"Best Western River North"

5
Greg M, Gobles, Michigan 26/11/2019

Great location. walking distance to all sorts of food and entertainment. The staff was very friendly and helpful. The rooms were in great shape. Parking ($$) onsite. We didn't need our car after arriving, were able to walk everywhere.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North. We are glad you found our central downtown location to be convenient and the staff to be friendly and helpful. We look forward to having you stay with us again sometime soon.

"BWRN suits me"

4
Linda S, Saint Louis, Missouri 25/11/2019

It's not posh, but I find Best Western River North an excellent choice for me, especially when I travel for opera. The rates are great. It has everything I need. Service is absolutely excellent.. The beds are comfortable. Breakfast, with limited choices, is actually cooked in a real kitchen. Wonderfully friendly staff.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us on your visits into Chicago. We are happy you found the room and beds to be comfortable and the service to be absolutely excellent. We look forward to seeing you again soon.

"Playing tourist in Chicago"

5
Hebeegbs, Sacramento, California 18/11/2019

We enjoyed our visit to the Windy City. This property was close enough for us to walk or short Uber ride to a lot of the sites we wanted to see. While it was not in the midst of it all we felt it was close enough. Very friendly staff.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us on your recent visit to Chicago. We are pleased you found the staff to be friendly and the location convenient. We hope to see you again soon.

"Very nice and clean hotel in the heart of everything!!"

4
R687LKfrankh, Bradley, Illinois 18/11/2019

Best Western gets top honors for this little gem right in the heart of Chicago. Neat, clean, and reasonable with amazing customer service. I would highly recommend if you just want to be able to enjoy Chicago without having to worry about finding parking or paying an arm and a leg... A+ Hotel and A+ Customer Service.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your positive comments from your experience at Best Western River North, we appreciate your business. We are so happy to hear you found the hotel to neat, clean, reasonably priced and the customer service to be amazing. We hope to see you again soon.

"Decent price and clean!"

5
MayFam1992, Murfreesboro, Tennessee 17/11/2019

Appreciate this hotel. Clean rooms! Great staff! Price for a downtown Chicago hotel was decent! I love the location too. River North is a great part of the city. I've stayed at this BW twice and will stay any chance I can. It's practical in every way.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North. We are pleased you have enjoyed your stays with us and look forward to seeing you again soon.

"Visit to Moody Bible"

5
hrowleyScenic175419, Kingsburg, California 17/11/2019

My daughter and I came to Chicago from CA. We came on one of the coldest weeks in a long Time! But you would never have known it because Wallace and other staff made us feel welcome and offered us hot chocolate! He told us all about fun things to do in the area and how we could walk to Moody where my daughter was visiting for College days. The staff even moved our luggage to another room when we were out and about since we were staying another night. The rooms were very comfortable and lots of space. Restaurant was reasonable and good food. Overall I highly recommend this hotel and give it an A+ on service!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you so much for your high recommendation and the A+ rating for our service. We appreciate you staying with us and are so pleased to hear we made you feel welcomed. We hope to see you again soon on a future trip.

"Very happy stay"

4
caterina58, Melbourne, Australia 13/11/2019

Excellent room (apart from the lack of tea facilities) and bathroom. Light and with a pleasant feel. Bed comfortable beds with fresh, clean white linen. Terrific location, just a few blocks' walk from Magnificent Mile, restaurants and shops. 10 minutes walk to the river for the river walkway, and Architecture cruises, and views, and also in walk-able distance of other sights such as Millennium Park, the fabulous Art Institute of Chicago, Macy's etc. Wasn't at all cheap due to our stay coinciding with the Marathon. but to be woken by the cheers and barracking and hooting of the crowd on the Sunday morning,as the runner went passed our hotel, is something we'll always remember! Check in and out were a little slow, but otherwise, staff were pleasant and helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are happy that you had a very happy stay and enjoyed our central downtown location near most attractions. We hope to see you again on a future trip.

"Fabulous stay"

5
JillIreland2019, Westport, New Zealand 11/11/2019

We had a great 3 night stay. Room was beautifully clean, modern and warm. Staff were friendly and very helpful. Wallace met us with a lovely smile and was great arranging our transport and excursions. We would always stay at Best Western River North Hotel when in Chicargo and would recommend you make contact with Wallace if you need any assistance in the Windy City ☺

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us and for sharing the experience you had while at Best Western River North. We are so pleased to hear you had a fabulous stay and found the hotel to be clean and modern. We look forward to seeing you again soon.

"Older Property, Well Maintained "

4
jra3, Michigan 09/11/2019

This is a good to excellent mid-level property in the heart of the River North area. Rooms are modern, but show their age with HVAC, noise, etc. Bed is rock hard. Unlike most BW's, no breakfast included, but a nice coffee bar in the lobby. Front desk staff was exceptional to OK. The gentleman that handled our bags should be promoted to property ambassador. He's a rock star and probably under valued. Parking is a value here at about $25/night.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are happy to hear that you find the hotel to be good to excellent and you enjoyed the value of our on site parking at $25 per night. We hope to see you again in a future trip into Chicago.

"Helpful staff!"

4
Wldflwr8959, Rochester, Minnesota 09/11/2019

This hotel is in a good location, easy walk to many sightseeing places. Rooftop patio would be nice in warm weather. The staff were very pleasant, efficient and helpful. Our room had 2 beds, was a a little smaller than some but comfy and clean.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us and sharing your experience. We are pleased that you enjoyed our central location and service from the team. We hope to see you again soon.

"Great Staff"

5
User 08/11/2019

In all the hotels I've been in this one has to have one of the best employees. They all just seemed genuinely happy to be there. They offered help for anything I needed and went above and beyond in service.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience while at the hotel. Our team take great pride in the service they offer our guests and we are so pleased that it shows! We hope to see you again on a future trip into Chicago.

"Pretty good service and location"

4
User 05/11/2019

I found it convenient for visiting major landmarks. Rooms were a little worn and had a view of a grubby alley outside my window, but wasnt far off from wjats expected of a Best Western. Received good customer service, especially from Wallace.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us and sharing your comments. We are pleased you received good customer service and that you found our central downtown location convenient,. We hope to see you again on a future trip into Chicago.

"Good Stay!!"

5
User 05/11/2019

Rooms are clean and nice! Beds were comfortable and I could see the maids cleaning the rooms and they are thoroughly cleaned when you check out! I've been here for four days and the staff is friendly! Location is within walking distance (0.5 mile) of the shopping district! Great food all within walking distance! Would stay again and should I mention great price!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience while at Best Western River North. We are delighted to hear that your stay was comfortable and you found the the rooms clean and the team friendly. We look forward to having you stay with us again in the future.

"This is a happy place!"

5
BarbFee, The Cincinnati Region 05/11/2019

This hotel is comfortable and clean, and it oozes customer service. The staff is professional, in uniform, and soooo nice. They smile and actually ask you if you need anything. Roof top pool and patio is nice. The rooms have those high ceilings and large windows that I love. Due to growth over time the building is a little chopped up, narrow hallways, elevators not reaching certain floors. It only adds to the uniqueness and you get used to it. There are many bars and restaurants within walking distance. I will be returning, it is a happy place.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We love recognized as a happy place. We are pleased you found the hotel to be comfortable, clean and oozing with customer service. We hope you plans bring back to Chicago soon for another stay.

"cheaper is not always better!"

2
User 01/11/2019

1. The bathroom smelled Terrible!! It had a stench! We had to keep the bathroom door shut otherwise the smell would permeate the room! 2. The room was hot as hell and we could not get it comfortable I turned on the air, but it did not work properly and no one was even willing to come up and help us. I called down to the front desk to get a fan telling them that it was very warm in our room, and they didn't even offer to come up and tend to the issue.. 3. The windows were filthy , and we could barely see out of them! The left window curtain was sodered shut so we couldn't even open the curtain to let natural light in the next morning! 4. They said the hotel was updated which may be true, but the elevator looked and sounded like you were walking into a dungeon! It was black old paint scratched, loud, and did not match the walls. 5. The curtains were not updated or replaced to sit flush against the windows so what natural like there was kind of woke you up in the morning because it would peek through since they did not sit flush. I brought my own chip clips to help that matter!! 6. We asked for a late check out and that was not communicated between the hotel employees because there was a knock at our door at 11A.M. and we were still sleeping. Luckily my sister heard the knock at the door and was able to communicate this mishap to the housekeeping staff at the door. The housekeeper said she was not aware of our late checkout request since none of her coworkers communicated it to her that's why she was knocking at our door.. 7. One positive the hotel staff was friendly, but need to communicate with each other! 

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
We apologize your stay was less than expected. This is not typical of the type of feedback we receive, please be assured we are investigating and taking corrective measures. The hotel has been recently updated including all guestrooms and elevators and we have achieved the TripAdvisor Certificate of Excellence for several consecutive years, as such, we take your comments very seriously. We hope you will give us a second chance to impress you.

"Good location, very clean, good value"

5
User 31/10/2019

Fast check in, the room was very clean and comfortable, the bed was very clean and comfortable, good location - walking distance to Millenium Park, great restaurants within walking distance. Staff was friendly and helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and for sharing your experience of Best Western River North. The title of you review is all the things we like to hear: Good location, very clean, good value. Those are the objectives for which we strive. We hope to see you again on a future trip into Chicago.

"Decent value, nice staff"

3
K W, Salt Lake City, Utah 29/10/2019

I have stayed at this hotel several times. It is very convenient to downtown and to area restaurants. For hotels near the miracle mile, the price is very competitive. However, there are a couple of drawbacks. First, it's noisy. The front desk does hand out free earplugs. Use them. Second, the beds are very, very hard. If you like firm beds and can sleep with earplugs, this is a truly great value. The staff is very friendly and helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North. We're pleased that your find the price competitive, the team friendly and enjoy our central downtown location. Being so centrally located does keep us in the hustle and bustle of city including the city noises. We look forward to seeing you again on a future trip.

"Convenient location to downtown."

4
751michaelk, Munster, Indiana 28/10/2019

We spent 3 days visiting our daughter. We used this location primarily for sleep. It was very clean. The staff was very friendly and helpful. The parking was also convenient. Close to restaurants and expressway.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us while you visited your family in Chicago. We are pleased to hear that your found the hotel to be very clean and the staff friendly and helpful. We hope to see you again on a future trip.

"Great location"

5
sandystone86, Lake in the Hills, Illinois 28/10/2019

The hotel is situated between a lot of great restaurants and a less than 10 minute ride to Navy Pier. I was able to get an Uber in 2 minutes. The hotel was a great stay in a great location. I would stay there again.p

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us and sharing your experience of the hotel. We are happy you had a great stay and would stay with us again! It sounds like you really enjoyed the central downtown location in close proximity to all attractions and shopping. We look forward to seeing you soon.

"Come for the Staff."

4
User 28/10/2019

We had a lovely time at this hotel! We were lucky to get the family suite that could fit our large family. We had a few minimal things like the heater didnt work but they tried to fix it. Also the shower didnt drain. Yes the elevator is slow but everything else is great! Room was clean and beds were comfortable. There are great restaurants within walking distance. Make sure you stop by and meet Wallace. He helped us so much.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us and sharing your comments. We are happy to hear that the room and beds were clean and comfortable and your enjoyed our central downtown location. We apologize for the minimal issues in the room and are taking corrective measures to ensure this does not happen again. We hope to see you again on a future trip.

"Chicago vacation Stay"

4
Wesley G, Dalton, Georgia 25/10/2019

Family vacation in Chicago for a few days. Good location that we were able to walk to a lot of things that we wanted to see. I did like the onsite parking and rates were lower than surrounding areas. Check in was not very fast but apparently there was a lot going on in the city that week and it was packed out. My kids really loved the free ice creams the front desk gave away and the pool on the roof.

"Great location, met our needs"

5
376russp, Champlin, Minnesota 24/10/2019

We were a family staying in Chicago for a few days, great location to walk to the river walk and other areas. The onsite parking was also nice. They have a pool and balcony on the 6th floor that were also nice with good day and evening views of the city. We felt safe in the area both day and evening. The river walk is nice during the day and worth also checking out at night. We would stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us and for sharing your comments. We are happy to hear you enjoyed the central downtown location of our hotel, amenities and the value of our on site parking. We look forward to having you stay with us again on a future trip.

"Chcago bargain"

4
User 23/10/2019

Hotel is an excellent value, close to downtown yet reasonably priced and near dining options. Reception desk was very helpful, and the in-out parking is a definite plus. We have stayed before and would stay again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for being a repeat guest with Best Western River North, we appreciate the loyalty. We are pleased to be called a excellent value, as that is our goal! We hope to see you again soon.

"Excellent location and good value"

5
tumblecreek2, Collinsville, Illinois 23/10/2019

This is the second time my husband and I have stayed at the Best Western Chicago River North location. It is in a good location for walking to restaurants, shopping, etc. Also, the restaurant, Pizzeria Ora, has delicious breakfast, (did not eat dinner there) and very good service. The hotel staff is very nice, as well as the young man who watched over the cars/valet in the parking lot.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of the Best Western River North. We pleased you enjoy the location and the service from the team. We hope to see you again soon on your next visit to Chicago.

"Satisfied"

4
User 23/10/2019

Overall experience good. Didn't like the entry where you had to climb steps. Didn't enjoy using the elevator in the parking lot to get to our room on the third floor..did enjoy all the staff. Very courteous. Did appreciate coffee available all day.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel for your recent visit into Chicago. We are pleased that overall you had a good experience and that you did enjoy the service from our team and the all day coffee available in the hotel lobby. We hope to see you again should your travels bring you back to Chicago.

"Wonderful!"

5
Kma101719, Milwaukee, Wisconsin 18/10/2019

The staff was extremely personable. A great place to stay. The location was perfect! So many places were within walking distance including a multitude of restaurants & pubs. The $25 parking fee per night was the lowest around.

"Perfect stay in Chicago!"

5
D H, JACKSON 18/10/2019

What a great stay we had here in Chicago! Three of us had a girl's weekend and we reserved a suite at this hotel. We got a fabulous rate and a perfect room for us. We got a very large king bed suite with sofa bed in a separate living room area. There was a roof top indoor pool, lounging deck and fitness room and we were even able to check in a little early when we arrived. They even let us keep our luggage on site after we checked out so we didn't have to cart it around all day before we left in the evening on the train. There is an on-site Pizza Parlor and Bar which was convenient for a meal. Wallace the concierge for the hotel was awesome. He hailed taxis for us, directed us to sites and discounts and helped make our stay in Chicago much easier to get around and so much fun! Definitely coming back next year for our now annual girls get away weekend!

"Great location, great hotel"

5
Amandamonkey, Kent, United Kingdom 18/10/2019

We booked here for the location. The staff were super friendly & helpful giving us hints & tips on where to go & interested in what we got up to throughout the day. The hotel parking is easy, rooms comfortable & as I said superb location. I loved the free coffee & water at reception it's just what you need to get your day started. We took full advantage of the pool & swam everyday, towels provided too. I would stay again.

"Ideal location"

5
475julioo, Providence, Rhode Island 17/10/2019

Going back to Chicago por a short visit I managed to locate de Best Western River North Hotel, with a great location, good price, and excellent attention. At walking distance to downtown, with a Peruvian restaurant in the corner, coffee places and taxis at hand, I got the feeling that this time I got the best for a faire price. The personal is attentive, breakfast offer some choices, and the rooms are clean and fresh,

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are so glad that you found us and your room was clean and fresh. It seems that you enjoyed our central downtown location! We would agree that you got the best for a fair price, that is our goal! We hope to see you again soon.

"Great Experience"

5
fallonzoey, Florence, South Carolina 17/10/2019

I came to Chicago for Pokemon Go Fest and stayed here for one night in a Double Queen Bed Suite. It was SO NICE! (As you'll see in the pics I'm including. I called before I came to inquire about my room type, which originally was just a regular double room, and talked to the most awesome, down to earth employee possible, a guy named Christian. He's the one who got me the upgrade bc it was the size room I needed for the amount of people staying in it. (Our air bnb apartment stay accidentally was booked a day short). When my friends and I arrived at the room in was one wow factor after another....great location with lots of restaurants around it, easy access to public transportation, & super close to other great places to visit. We arrived before check in so they gladly tagged our bags and held them while we explored the city and once we got up to the room it was so nice. The decor was immaculate, the room very spacious, view from the room was beautiful. It also had a lounge area with table & chairs, a desk, and the usual stuff like tv. Bathroom was decorated very modern, shower had great water pressure, it was everything my group & I needed. The lobby area even had a computer area where we could all print our plane boarding passes. My trip was awesome, I loved every minute at the hotel, & definitely plan on staying again during future Chicago trips. Highly recommend this hotel. 5 stars in my book! Thanks for a wonderful stay!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you so much for staying with us and sharing your experience. We are so pleased you enjoyed the room, service and location of the hotel. We look forward to seeing you again on a future trip and we also appreciate your recommending our hotel.

"Very basic hotel but good for the price and great location."

3
User 11/10/2019

Excellent location right downtown, and very affordable for the area. Very few amenities. No minifridge or microwave. Cable was not working while I was there. I let the front desk know, but nothing happened. The hallway was dank and a little smelly. Parking was affordable and flexible. Free ice cream sandwiches at the front desk.

"Excellent Location"

5
User 11/10/2019

The hotel is located very close to popular restaurants, Hard Rock Cafe, Rain Forest Cafe, etc. Easy walk to Chicago River, and other sites. Rooms were a little confusing to find but a clean, comfortable and affordable (for Chicago). Parking only $25.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel on your recent visit into Chicago. We are happy to hear you found the hotel to be clean, comfortable and affordable. We hope to see you again soon on future visit.

"Great Hotel"

5
Alex G, Yarraville 11/10/2019

This was our second time staying at River North. Excellent location central to all amenities and easy to get around. The staff are really friendly and helpful with nice clean rooms. This is my choice of hotel if I travel to Chicago again.

"Great Location"

4
LoveMyFamily6, Rhinelander, Wisconsin 08/10/2019

Stayed here for one night and got a good deal, especially pleased with the "reasonable" parking rate - about half of what we've paid in the past in Chicago. Our room was lovely, clean and well decorated. When we checked in we were asked if we'd prefer a room with a view, or one that was quiet. Apparently you can't have both...we chose the view and barely slept. The street noise is horrible, sirens, motorcycles, trucks...yikes. We will stay here again but next time will definitely choose the quiet option. Location is great, we love to walk and hiked all over the city. Never felt unsafe or uncomfortable. Staff was pleasant and helpful. Nice bar with a friendly bartender (forgot his name). Beds very comfortable but pillows lumpy or hard.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us during you recent visit to Chicago. We are happy to hear that you found the beds very comfortable, the staff pleasant and you appreciated the value of our on site parking. We hope to see you again on a future trip.

"Barb"

5
User 08/10/2019

Super friendly staff! William was very helpful and Wallace! I cannot say enough good about Wallace! Made us feel totally comfortable and was full of information.Anything we needed to know he was there! He is the reason we are staying again. We stayed 2 nights due to testing at Northwestern. First night we didnt have the greatest view metioned it next morning to a young lady who was super sweet also and she moved us right into a room with a awesome view!The restraurant in the hotel Pizza Ora was awesome! Especially their homemade soups! I unfortunately dee alot of trips to Northwestern in my future but at least i have a home away from home.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you so much for sharing your kind comments regarding the team. We are honored to be your home away from home when you need to come into Chicago.

"Great location and wonderful hotel"

5
psmith198, Chicago, Illinois 04/10/2019

I booked a single night out with my fiance in a King bedroom. I'm a Platinum member and when I checked in, I requested a complimentary upgrade to a King suite. There were several suites available and I was offered the suite upgrade, which was very nice of the manager and staff to offer to me. The room was very spacious and I liked that there was lots of room so that we do not feel cramped. The bed was very comfortable and we both slept very well. I really liked the black and white tiles in the bathroom because it looks very classic. My fiance was still at work when I checked in, so I went and checked out the pool and roof terrace. I was very impressed by the size of the pool and the roof terrace was very nice to get some fresh air and a great view. There was some noise from traffic outside periodically since our room was in the corner directly next to a busy intersection, but I'm used to the noise from living close to Midway Airport, so it did not bother me that much. Perhaps the windows could muffle the sound a little better since I'm sure some other people would complain more. I would definitely consider staying here again. I liked the older feel of the building because it is part of Chicago history, even though the building was updated. Very unique experience and the price was reasonable/competitive for being a downtown hotel.

"Concierge Supreme"

5
User 02/10/2019

First time visit to any city calls for the best concierge in town., That would be Wallace!! His enthusiasm is so contagious he can't give his suggestions fast enough. His first concern was our time frame and interests. Then he gave the best suggestions and directions. He was so fun, it was hard to let him assist others. His ideas were just as he promised. He was the reason we returned to the same BW the following weekend. Plus the hotel was quiet and conveniently located. The rooftop patio was a delightful respite to watch the evening approach as we relaxed. Make a point to visit the amazing McDonald's across the street.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and then coming back again the following weekend! We are so pleased to read the kind comments regarding the service from Wallace and we will ensure he sees them. We hope to see you again on your next visit back to Chicago.

"I 100% RECOMMEND THIS HOTEL!!!"

5
2016hoteltips, San Jose, California 02/10/2019

This was my second stay at the Chicago Best Western River North hotel-I was there 3 years ago-and it was an excellent experience. They have very high standards for customer service, great amenities, a great location, and comfy rooms. It is in a safe area-very important for me-with close by eating places like Portillo's, McDonald's & Rainforest Café. There's a Walgreen's nearby and a Jewel Osco grocery store down the street, an Anti-Cruelty Society where you can visit animals waiting to be adopted. It's also a pretty direct walk (I get lost easily so appreciate this one) to Michigan Ave. and museums. The hotel itself has a nice lobby area and free computer use, free ice cream novelties, an indoor pool and fabulous rooftop deck where you can enjoy the view day or night and even bring your food there (but beware of the bees). It is best to try & stay in the main building to avoid a confusing walk to get the right elevator to the lobby. The staff are all very friendly & helpful and make a stay there a great experience .

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you so much for the positive comments and for recommending our hotel to others and thank you for choosing our hotel again for your recent visit back to Chicago. We are so pleased you enjoy the hotel services, location and amenities. We look forward to your next visit with us!

"Great hotel"

5
hmfitz, Blauvelt, New York 02/10/2019

We stayed here for a long weekend. The staff was very accommodating and friendly. We arrived before check in and they were able to get us a room very quickly. Every interaction we had with the staff was pleasant. The room was a great size and very clean. The indoor pool was also a great amenity for my sons.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are so pleased to hear you found the team to be very accommodating and friendly and your family was able to enjoy the indoor pool. We hope to see you again on a future trip into Chicago.

"Good location"

4
kells163, Bolingbrook, Illinois 30/09/2019

Great size rooms, clean and good location! Had nice pool and sundeck. Free ice cream in the lobby! I would recommend to groups looking for affordable and room with two beds. It's right across the street from great rooftop bar at the Godfrey.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us and sharing your comments. We are happy you enjoyed the stay and the amenities we offer. We hope to have you stay with us again soon.

"One Night Stay"

5
ccluanglath, Murfreesboro, Tennessee 24/09/2019

It was my first time in Chicago. I needed a place to stay for one night. My intended purpose was to go to a concert at the House of Blues. The location of the hotel was walking distance from the venue. The hotel itself was very nice and spacious.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us for your first stay in Chicago. We pleased you found the hotel to be nice and spacious and we look forward to having you stay with again on a future trip.

"Review"

4
User 24/09/2019

Overall good location and size room. Staff was very friendly. Air conditioner was a little dusty and smelly and the restaurant/bar needed updating. It would've been nice to have a refrigerator without a charge.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback and for choosing to stay with Best Western River North. We are pleased you found the staff to be friendly. While we do not have refrigerators standard in all guest rooms, we do offer them complimentary upon request. There is not a charge. We hope to see you again on a future trip.

"Great Hotel"

5
User 24/09/2019

Updated, comfortable, hotel in a great location. Close to restaurants, shopping, Pier and tour pick up. Staff was friendly and onsite parking was convenient. Pizzeria Uno wasn't the best we've had in Chicago but very good. Overall a great stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of the hotel. We are pleased you enjoyed the recent renovations, locations, onsite parking and the service from the team. We hope to see you again soon on your next trip into Chicago.

"Trip to Chicago"

5
User 24/09/2019

I liked this hotel , very good location, room was very clean and the staff where extremely helpful , onsite parking for a reasonable fee , very close to a few good pubs , pool and sun deck , just needs a jacuzzi but I'd definitely look at this hotel for my next visit to Chicago

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are happy you enjoyed your stay and we hope to see you back soon.

"Great Location"

5
Bruce J, Kiel, United States 23/09/2019

This Hotel was great. It was in a nice location. It had an outdoor balcony off of the pool. Great to look at the sights of Chicago. We never used public transportation, We walked from the Amtrack station to our hotel. The service was great the hotel staff was very friendly. The only drawback was figuring out which elevator took you to the pool and balcony. Highly recommended.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and highly recommending Best Western River North. We hope to see you again soon.

"Good Location for Moody Bible Institute"

3
ab0ddeker, Dallas, Texas 20/09/2019

This is a good location for people who are visiting people at Moody Bible Institute (0.8 miles away). Walking distance to the famous Portillo's Hotdogs, Rain Forest cafe, McDonald's, and Starbucks. A easy Uber ride to Navy Pier.

"Outstanding Staff"

5
User 18/09/2019

Wonderful staff, certainly made our visit memorable. Extremely professional and friendly and very accommodating to the needs and requests of the guests. Special thanks to Miquel, William, Joseph, Rogelio, Wallace and Christine. We have stayed at many hotels and the staff here by far was the most helpful. Hope to come back next year.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your kind comments. Our team takes pride in the service they offer our guests and we will ensure they are aware of your recognition. We look forward to having you stay with again soon!

"Great location for Downtown hotel"

5
User 17/09/2019

The hotel is located in a great spot that allows you to go in all directions for shopping, dining, and seeing city attractions. The customer service is also good and the added bonus is that they serve a nice breakfast.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased you enjoyed our central downtown location along with the service from the team. We hope to see you again on a future trip into Chicago.

"Wonderful location"

5
User 16/09/2019

Affordable hotel and great location. Friendly employees. Best price for parking. Nice pool and sky deck overlooking the city of Chicago and the nite lights. Restaurant on site with affordable prices. Lots of amenities.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us and sharing your experience of the hotel. We are happy that you enjoyed the service, location and value that hotel offers. We look forward to having you stay with us again.

"Repeat Customer"

5
User 16/09/2019

We always stay at the Best Western River North when we want a weekend in Chicago. It's an easy walk to the Streeterville and Gold Coast areas and the lakefront. We like the secure parking, plesant friendly staff, clean rooms and the awsome rooftop terrace. There's nothing like sitting on the terrace and watching the moon come over the city at the end of the day. We're already planning our next weekend getaway.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for being a repeat customer of Best Western River North, your business is appreciated. We are pleased you always find the staff to be friendly and the rooms clean. We agree that the rooftop terrace views are amazing! We look forward to seeing you again soon.

"Excellent experience - will be staying here again!"

5
James P, Manchester, England, United Kingdom 13/09/2019

Very happy with my stay here! Located right in the centre of Chicago, you are within walking distance of everything. The perfect hotel if you want to see the main sights of Chicago! Considering I got a great deal on this hotel, I didn't expect much but was pleasantly surprised! A very modern hotel with great rooms. No complaints whatsoever. Reception staff were really helpful. I actually moved here from Schaumburg so had my suitcase and arrived at 12 before check-in (3pm), they managed to find me a room early so I could store my suitcase and freshen up. They also offer complimentary ice cream cookies at reception. Worth it just for that! Only slight issue is that because it's downtown, the traffic can be heard, although it's not particularly loud or distracting. It wasn't an issue for me as I had earplugs and reception also offer you complimentary earplugs so you shouldn't have any problems!

"Typical, average downtown hotel "

3
User 11/09/2019

The location fit our needs well. The onsight parking is nice to have. Room was typical size for the area. You have all the essentials but not alot of excess space. Room was up to date and clean. Staff was nice, but it was the slowest checkin I've ever experienced anywhere.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased you found the hotel to be up to date and clean and the staff to be nice. We apologize if your check in process was long, this is not typical and we will investigate what occurred and take any corrective measures needed. We hope to see you again on a future trip.

"Enjoyed our stay"

4
User 11/09/2019

The hotel's location is good. The staff at reception were helpful and friendly. The rooms are clean and comfortable. Liked the 24 hour tea and coffee facility. Enjoyed our stay- seeing Chicago for the first time.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us on your first trip into Chicago. We are pleased you enjoyed your stay. We hope you will choose us again on a future trip into Chicago.

"Inaccurate bill"

2
User 09/09/2019

I noticed that the rate had dropped significantly before I checked into the hotel, the lady who helped me said as a Diamond member, she said they normally don't do that, but she will honor the new rate and adjust it to the lower rate, and sent me a confirmation email on that. Low and behold, on the day i check out, got the bill under the door, and it got reverted back to the original (higher) rate, went to the reception to try to find out why, and they said well, that's the rate you signed for it on your checked in. Lesson learned, do not check in when you are exhausted, and make sure you read what you sign for. I really thought that I read the correct updated date during my check in, and I didn't think they will change or reverse it back to the higher rate when I check out.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. As per the correspondences, we apologize for the error. Your rate had been adjusted per your initial phone call, but then in error was reverted back. We will use this experience as a coaching opportunity with our team. As noted in the email with the corrected receipt, all has been rectified. We hope to see you again should your travels bring you back to Chicago.

"GO PACK GO!"

5
User 07/09/2019

Staff was very friendly and helpful when my sister misplaced her keys and wallet. Room was very clean and parking was very easy, and the best part was that the Packers beat the Bears in Chicago to open the NFL season!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us on your recent visit to Chicago. We are pleased it sounds like your stay went very well and you found the team to be friendly and the rooms to be clean. We hope to see you again soon.

"Excellent location, reasonable prices"

5
amandasweet2018, Littleton, Colorado 06/09/2019

We were originally going to stay at the Grant Park Hotel and ended up changing at the last minute. This put us in a better location for tours, Navy Pier, the Chicago River and shopping in the Loop. We had a king suite for 5 days and could not have been happier!! The room was huge and clean, the latter being so much more important than the former. We were especially impressed by the lack of single use plastic - the shampoo and body wash are in a wall mounted dispenser. For those complaining of thin walls and exterior noise, it might be helpful to remember you are in the heart of the 3rd largest city in America. It does not close up shop at 8pm.

"Great family weekend"

5
User 05/09/2019

We had a wonderful stay. The front desk staff and parking attendants were fantastic. Always friendly and inviting! The front lobby is always inviting, clean, and provides 24hr coffee/tea/water. This location has the cheapest parking we found. Our only setback is, the elevator is small and often busy. The pool is always clean and they have larger pool towels avail! No more grabbing two to get yourself dried off. Haha. We are a family with two young kids. This hotel provided us an affordable amazing weekend downtown! We will return!

"Get what you pay for"

2
joshu150, Gibson City, Illinois 05/09/2019

In town to visit local children's hospital. Only booked because of affiliation with hospital. Rooms very small, air conditioner not working correctly, and room got very warm soon after kicking off. Also very loud. Thin walls. Hallways are a big maze. No snack vending machine, have to retrieve any snacks from the front desk. Tiny bathroom, no refrigerator. Tiny elevators, even though there are a lot of them. The perimeter of the pool area was covered in spiders. Including all over the windows. Received 1 free breakfast voucher which was nice, but we had 3 people in the room. Staff was friendly and helpful. Not worth the price in my opinion, even though it is on the lower end for the area.

"Decent price; but you get what you pay for...."

3
User 03/09/2019

While the pricing was decent for the area as it was very centrally located; the building was a maze which made check-in and check-out horrid and there were no hotel staff around to help. Our room was only accessibly by 1 of the three elevators and the signs were poorly placed and not helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us, we apologize if you found the building confusing. We appreciate feedback such as your as it gives us an opportunity to make improvements. We are pleased you enjoyed the value of the hotel and our central downtown location. We hope you will give us a second chance to impress you.

"College Drop Off"

5
User 03/09/2019

Very nice room and friendly staff. We arrived early and the front desk staff conveniently stored our luggage while we took a few hours to get familiar with the city. Close to Moody and downtown area. Will definitely return to this location for future trips.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of the hotel. We are pleased you enjoyed the room and the service from the team. We look forward to seeing you again soon.

"Few Days In Chi-Town all about that Location with cute details."

4
User 29/08/2019

From what's on your doorstep to what is within walking distance I am glad we chose The Best Western at River North. It has a cute roof terrace with sun lounges a pool and a small gym room. The rooms are decorated with nice little touches that represent the city & cosy. Reception/lounge has a refreshment stand with coffee, tea & water also if you ask at the desk they will give you ice cream treat. They also have a section for hot-desking and printing facility. You can request at the reception for a kettle and a fridge if there is one available as they are not kept in the rooms. Didn't get a chance to try the restaurant as there are quite a few options nearby such as Meli's Cafe food is good about a 3-minute walk. Café Tola for hot chocolate & empanadas is across the street as well as Walgreens you can't miss McDonald's, Rainforest café and so many more so long as you have google maps you can see how close you are to a restaurant/supper market. They have a car park if you are driving. Millennium Park to see the Cloud (Bean) & Crown Fountain and so much more is about a 20min walk depending on how slow or fasts you are going but it's a nice way to see the city and take in your surroundings.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are so pleased to read that you enjoyed the extra touches at the hotel that help our guests have an uniquely Chicago experience. We hope to see you again on a future trip into Chicago.

"Super Location"

4
User 29/08/2019

Hotel was very nice...ideal location for walking to attractions and great restaurants. Wallace and everyone at the front desk were pleasant and helpful. We really thought Wallace was our personal guide. No matter what we wanted to do, he listened, gave us options, and made us feel so welcomed. Rooms, including bathrooms, were a tad small but very clean. Parking was very reasonable and attendants were very courteous. Free coffee and ice cream were available in the lobby at any time.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us on your trip into Chicago. We are happy to see that you enjoyed our central location and the service from the team. We hope you will choose us again on a future trip.

"Every Best Western Should Have a Wallace!"

5
TravelingMan1954, Southbay, CA 27/08/2019

All of this Best Western (BW) River North Chicago employees were great from check-in to check-out. We have stayed here for over 10 years due to location, price and Wallace. He has been the BEST help in getting us to places, suggestions for breakfast, lunch or dinner (check out the hotel's restaurant) always asks us if we're having a great time, clued us into the free ice cream (sandwiches or sherbet push-pops), always helpful, pleasant and kind. Our room had a great view, cleaning staff was excellent, always a parking space available (even after midnight), a rooftop pool that we had to ourselves, and many more amenities. We can afford to stay anywhere in Chicago, but we choose to stay here because of Wallace and the friendly, home-like feeling. Keep up the good work!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you so much for your comments and for your continued patronage of Best Western River North. We are so pleased you find the cleaning staff excellent and enjoy the service from all the team and of course Wallace. Our goal is to make all out guests feel like home and we love to read comment that let us know we succeeded. We look forward to seeing you again soon.

"Family vacation"

2
Julia_Zseder, Labrador City, Canada 26/08/2019

This hotel needs some serious upgrades. Our tub was chipped and the dispenser was always leaking. The room was spacious in the main area but the bathroom area was very cramped. We had a king suite but the bathroom definitely didn't live up to the title. The pool facility was nice (could use a jacuzzi) and the outside rooftop patio was very nice and relaxing. The elevator is way too tiny for a hotel - if anyone with multiple suitcases is arriving - they would have a hard time fitting the luggage and themselves in the elevator. Housekeeping was a huge letdown. We had requested our bedsheets be changed, and they ignored the request not one night but two nights in a row! Overall, the best western hasn't made me want to come back with the quality they've presented us on this trip.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for taking the time to share your comments. It is through feedback such as yours that we are able to make improvements. We apologize if any portion of your stay was less than expected and we research to see where the breakdown occurred and take any corrective measures necessary. Feedback such as yours is not typical of our hotel, be assured we take it seriously. We are pleased you enjoyed the spaciousness of the suite and the rooftop pool and sundeck area. We hope you will us a second chance to impress you.

"Chicago Trip"

5
DANIEL M, SAINT LOUIS 26/08/2019

Our hotel was great, the service was beyond usual which provided a great stay. Wallace assisted us on several occasions while we were there. The hotel was close to all the places we were going to visit. Plus the L (train) was close enough to get anywhere we desired.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are happy you enjoyed our central location and the service from the team. We look forward to seeing you again soon.

"Great place to stay in Chicago"

5
tjlaconnelly, Minneapolis, Minnesota 23/08/2019

Room was huge! Clean! Pool was great! Pricing was very reasonable. Would highly recommend to anyone looking for a nice place in downtown If you need to book an Excursion tour or any other activity Wallace is your man at the concierge desk!

"In the middle of everything!"

5
User 23/08/2019

This is the hotel I stay every time I visit Chicago. It is within walking distance of Michigan Avenue shopping, Navy Pier, Millennium Park and The Bean, the Riverwalk, and the L stop to head down to Wrigley Field. It is easy-off and easy-on from 90/94. I LOVE this hotel and all my friends who stay can't believe how perfect the location is. The staff are courteous, friendly and helpful. The rooms are beautifully decorated and spacious. We have never had a bad stay at Best Western River North.

"Comfortable and convenient"

5
Sally A O, Galena 21/08/2019

Wonderful staff...very helpful and friendly. Close to the Navy Pier. Very good restaurant-we ate breakfast. Nice pool. Our room was very spacious and tastefully decorated. I would highly recommend this hotel.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North for your recent trip into Chicago. We are pleased you enjoyed the close proximity to Navy Pier, pool, recent renovations and the service from the team. We appreciate your recommendation and we hope to see you back again soon.

"Location, location, location"

5
Adventure634031, Bellevue, Nebraska 21/08/2019

The Best Western River North Hotel exceeded our expectations on all of the normal ingredients one wants in a downtown hotel, but the best part about the hotel is its location. We were on foot or used Chicago's many public transportation choices and the hotel was in a perfect location to go nearly anywhere. When in Chicago again, we will certainly return to this hotel.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience from your stay at Best Western River North, we appreciate your business. We are pleased you enjoyed the stay and our central downtown location. We look forward to seeing you again a future trip.

"Consistently good work and ethical !!!"

5
User 21/08/2019

Excellent location,value,and service. Service staff very helpful. Nice restaurant and lounge in lobby area. Indoor pool and outside deck. The work out facility is adequate;however,would like it to be bigger with more extended hours to be open for guests to use.Otherwise;great hotel,staff,food,and drink!!!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your positive comments. We appreciate you choosing to stay with us and share your experience. We hope to see you again on a future trip into Chicago.

"Pros + Cons"

4
User 15/08/2019

Cons: my floor was only accessible from the elevator in the parking garage (strange) + it smelled a little off, but nothing I couldn't handle. My room was small + so were the beds. Pros: breakfast was so good! Wallace @ front desk was overly kind and gave excellent service! I would come back bc of him. I think if I had a room on the “other side” it would've been a cleaner experience! Overall, good for what I needed (one night in Chicago)!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments and for choosing to stay with us during your Chicago visit. We're pleased you enjoyed the breakfast in our onsite restaurant and the service from our team. All rooms can be accessed from the lobby elevator or the two in the parking garage. We will ensure the team makes this more clear upon check in. We hope to see you again on your next visit.

"love your hotel"

5
Melanie M, Syracuse, New York 15/08/2019

Love the location and the front desk was very helpful - the restaurant adjacent was very good and convenient and breakfast was delicious. When we had to get a cab, the front gentleman went out and flagged us a cab. Located so close to a lot of different restaurants and right around from the double decker tour bus.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience while at the hotel. We are so pleased you enjoyed the central downtown locations with tour pick up right across the street! Our team takes pride in the service they offer our guests and we are pleased you enjoyed this service as well. We look forward to having you stay with us again.

"Great Hotel in Chicago"

4
Katy C, Waterloo, Canada 15/08/2019

BW River North has an excellent location in the heart of Chicago! Easy walking distance to many attractions and the "L" subway. My room was nicely decorated and the A/C worked perfectly during the heat wave. The pool and patio was lovely - excellent view of the city. Staff was very friendly and the parking attendants were also very helpful with directions and carrying bags. For the price, I was very happy with my stay at BW River North.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel and sharing your comments. We are happy to hear you enjoyed the recent renovations, indoor pool and outdoor terrace and the service from the team. We hope to see you again on a future visit.

"Great location "

5
fowlerdaniel6, Cardiff, United Kingdom 15/08/2019

Very good stay rooms were very clean nice big tv and comfortable bed ,nice indoor pool with an outside balcony with great views of the city skyline.the hotel is a great location lot of food places near by including hard rock cafe,rain Forest cafe and potilos. Mag mile is a 5-10 minute walk and Willis tower around 20-25 minute walk. Over all very happy with the hotel

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience and choosing to stay with us! Our central downtown location puts our guests in the center of Chicago's attractions, dining and shopping. We are so pleased you found the room to large, cleand and comfortable. We hope to see you again on your next visit to Chicago.

"Midweek Getaway"

5
jpjpea1101, Addison, Illinois 14/08/2019

Stayed here 2 nights. Had a one bedroom suite with lots of room and nicely decorated. Also very clean. Great location in River North and the price was right. Excellent value for the money. Will definitely stay here the next time we are downtown.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience and recognizing the value that Best Western River North offer our guests. We look forward to seeing you again on your next trip into Chicago.

"Vacation"

4
User 07/08/2019

This was my first time to stay overnight in Chicago. The place was clean and I liked the location. The only thing I don't like is the A/C turns off and on so often. The other thing I don't like is the price to pay for parking. It was $25 a night to park.

"Best Western"

4
User 05/08/2019

This hotel is VERY conveniently located in the heart of downtown Chicago. The rooms were very clean. Be aware you will have to pay to park, they don't inform you of that when you book online. Also there are no refrigerators or microwaves in the rooms and no continental breakfast and the pool is not heated. All that being said it is still a very good hotel for the price, location, and cleanliness. Just a little more disclosure on the things it does not have and won't provide would have been nice.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We are happy you found the room to be very clean and enjoyed your central downtown location. We apologize if there was any confusion with the hotel amenities. We try to ensure all information online is thorough and correct. Our $25 daily parking is lowest of all the hotel in downtown Chicago (others range from $35-$75). Our indoor pool is heated and maintained at a temperature of 85-86 degrees. We hope to see you again on a future trip.

"Wonderful hotel and staff"

5
User 05/08/2019

Wallace was an absolute God send! This was my first time in Chicago and first time traveling alone. He helped me get everywhere I wanted to go and safely. He was caring and attentive. The hotel was exceptional and rooms absolutely beautiful with a gorgeous view!!! I highly recommend this facility!!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your kind comments from your experience at the Best Western River North hotel. We are so pleased you found the hotel to be exceptional and the rooms beautiful. We look forward to seeing you again on a future trip into Chicago.

"Company President "

5
Y305UXmariee, Chicago, Illinois 04/08/2019

Very nice people, Good service, helpful staff and the best concierge, named Wallace, ever. He told me where to go and what's happening in town and I also got feedback on my request about early check-in .

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your kind comments regarding the service from our team and Wallace. They take pride in the service they offer and appreciate the recognition. We hope to see you again on a future trip into Chicago.

"room request not honored"

3
Ron J, Sioux City, Iowa 30/07/2019

When I booked a room on line, directly through the hotel, and not a 3rd party website, I requested a high floor with a street view. Two days before arrival, I called hotel front desk and again went over my room request, noting I was staying not one, but two nights at their hotel, and that I booked directly with Best Western (hoping that would make a difference in my room request). It didn't. When I checked in I got neither room request. So, from now on if I stay at a Best Western, I will not hesitate to book thru a 3rd party website because it makes no difference. And I spent a lot of $ staying two nights at this a Best Western.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments as it is through comments such as yours that we can make improvements. We do apologize if your stay was less than expected. We always attempt to honor guest requests for specific floors and views and more often than not we are able to fulfill guest requests, but not always. There are many factors involved in room assignments, please be assured your requests were heard. We do hope you enjoyed your time in Chicago and were able to enjoy some of hotel amenities such as the pool and terrace.

"Helpful and Friendly employees!!"

5
dianaspalette, Madison, Wisconsin 30/07/2019

The staff at Best Western River North can only be described as helpful, friendly and wonderful. They try endlessly to meet all needs of their guests, and even anticipate what might be needed. Thank you Wallace, Michele, Katie, Brandon, the greeter in the reception area, and others whose name I do not remember. Besides being able to walk to the Art Institute, River Walk and down Michigan Avenue, it is the staff who keep us coming back! Thank you everyone!!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for continuing to stay with us and recognizing the service from the team. We appreciate your business and look forward to seeing you again soon.

"great value, excellent location"

5
michbfromaz, Flagstaff, Arizona 26/07/2019

This location in River North is great for tourists who want to experience Chicago at reasonable price- the neighborhood is safe to walk at night and surrounded by lots of restaurants. The river walk is only a few blocks walk. McDonalds, Rainforest Cafe and Portillo's are right across the street for easy landmarks. The hotel is an older building so the hallways are narrow and dated but the room is very clean and has a good shower. 2 only Full size beds but there was a comfortable arm chair to sit in. Traffic, city noise and loud aircondtioner but thats probably anywhere unless very high end. Would stay again for sure.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We pleased you found the hotel to be a good value, as we strive to be Chicago's best lodging value. Our central downtown location near most attractions, dining and shopping lets our guests be in the center of Chicago excitement. We hope to see you again soon.

"Within walking distance of most tourists sites. On site parking"

5
StPeteBarb, St. Petersburg, Florida 25/07/2019

Comfortable, reasonably priced hotel in River North area. Could easily walk to most tourists sites of our interest, including Navy Pier. Free Looper bus stop only several blocks away. Hop-on-Hop Off tour bus drop off point within a block. Close to transportation to see other areas. Hotel is two separate buildings on one site, having different elevators. Secure entry. On site restaurant left something to be desired. The most unusual McDonald's you'll ever see is right across the street, Portillo's Italian beef sandwiches are a mere block away, Uno's and Due's Pizzerias are a short walk away and our new-found favorite was Fado Irish Pub, right around the corner.from the the Best Western. We had a great stay there!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North for your recent trip into Chicago. We are pleased to hear you had a great stay and enjoyed the central location near most Chicago attractions and dining. We hope to see you again soon on a future trip.

"Really nice hotel in downtown Chicago"

5
Oliver R, Ludwigsburg, Germany 24/07/2019

I enjoyed the stay for a weekend. Very nice room, always clean, restaurant and bar very nice, location in the city center, so you can walk to every downtown tourist attraction. Parking included. And most importantly the staff was always friendly and helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of Best Western River North Hotel. We are happy to that the team was always friendly and helpful and you found the room to be nice and always clean. Our team works hard to ensure we exceed our guests expectations. We hope to see you again on a future trip into Chicago.

"Great location for visting Chicago."

5
Robert S, Palatine, United States 23/07/2019

You can walk to great restaurants, the shops on Michigan Avenue and State Street. Only a few blocks North of Chicago's beautiful River Walk. Welcoming and helpful staff. We've stay at this hotel before and will return, hopefully soon!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
We appreciate your continued patronage of our hotel and we are pleased you enjoyed your stay again this time. We hope to see you again soon!

"Family Reunion 2019"

4
User 22/07/2019

Our family reunion at the Best Western River North hotel in Chicago was a tremendous success. The room was adequate but the consistently helpful staff members made a huge difference. Christian, William, Jamil and Wallace were always in a good mood, offering recommendations and ready to accommodate our requests. Thank you for being part of our family for the weekend.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us on your recent visit to Chicago. We are so pleased that our team helped to make a difference in your family reunion. We hope to see you all back again soon.

"Good location, friendly staff, clean rooms"

4
John M, Phoenix, Arizona 18/07/2019

This is a nice affordable, hotel in a good central location. Lots of great restaurants around. The only drawback is the street noise - fully tolerable if you are staying on a personal visit, but if you are on business and have conference calls at night the street noise will be heard on your calls. Nothing the hotel can do about that but something to keep in mind.

"The best place stay"

5
sandykenney, Wareham, Massachusetts 16/07/2019

We stayed two nights and enjoyed the location, right downtown. The room was very large, clean and comfortable. We loved the roof top Indoor Pool with outside seating. (floors are slippery as usual) The breakfast was nothing great but not bad. (separate company)

"great hospitality+location."

5
chuck23sports, New York City, New York 16/07/2019

went away with friends and family for a game and some fun,.great location, awesome friendly staff. will be back. pool area and outdoor deck was very nice. staff was great. beds were comfortable, area around hotel was perfect

"great hotel"

5
tdarrell2019, West Chester, Ohio 16/07/2019

second year in a row I have stayed here its awesome you know how to treat us elite members, from the thank you at the beginning to the check out it was great the resturaunt was good and the bar was good too everyone was very helpful

"Great hotel in a perfect location!!"

5
User 16/07/2019

I have stayed at this wonderful hotel quite a few times over the years. It has the nicest staff at the front desk, and Wallace, the Concierge, is the greatest guy ever! Helpful and so cheerful! There is a beautiful indoor pool, with outdoor deck, giving you a fantastic view of the city! Take a beverage up, and sunbathe, then swim! Doesn't get much better! Walking distance to some of the best restaurants in the city, also to the lovely River walk, parks, etc. BW River North is THE only place I stay! Love it!!

"Know better, choose better"

2
lorir376, Maumee, Ohio 07/07/2019

First the positives: early check in/late check out granted, very reasonable rate to park your vehicle, ice cream treats available at front desk, very kind staff in the on site restaurant (the 1/2 drink coupons were a nice perk) & the WiFi. Now the negatives: no refrigerator in the room, the air conditioner operated so terribly (extremely loud, erratic, too cold/not cold enough), the bed linens (sheets) were old and felt as though they were washed one too many times, the hallways were so dingy & the carpeting in the room could use a more through vacuum job.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
We appreciate you taking the time to share your feedback, as it is through feedback such as yours that we can make improvements. We apologize if your stay was less than expected. Feedback such as yours is not typical of our hotel and we take it very seriously and will investigate the circumstances. We are pleased you enjoyed the service from our team and we hope you give Best Western River North another chance to impress you.

"Wallace!"

5
User 05/07/2019

We picked this hotel after reading about the concierge. He's amazing and absolutely made our trip as great as it was! Great location and even better service. I miss checking in with him in the morning!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your kind comments! We will ensure Wallace is aware of them. We hope to see you again on a future trip.

"School trip"

4
josephineh270, Benton Harbor, Michigan 02/07/2019

Exactly what we needed: a safe, quiet, affordable hotel close to our activities. The 'women in business' club from local (to me) community college attended a conference in Chicago last October, and we did all feel comfortable staying here, both physically and psychologically. (We took the train in, so I can't address the parking.)

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us for your conference in Chicago. We are pleased you felt safe at our hotel and enjoyed the central downtown location close to your activities. We hope to see you again if you plans ever include another trip into Chicago.

"5+ stars"

5
ltoomey2, Lansing, Michigan 02/07/2019

So glad we read the reviews and picked this place. Check in was easy and super friendly. The lobby has coffee, tea and hot chocolate whenever you would like it. The desk staff also offered complimentary push pops and ice cream sandwiches! A great way to end a hot Chicago day. $25 hotel parking was convenient and a great price. We paid a little extra and got the suite which was spacious. The AC was a little loud but outside everything was great. Our room on the 4th floor didn't seem to have a lot of street noise but maybe the AC masked it. The location was perfect and near the theater district and great eateries such as Pizzaria Uno, Rainforest Cafe, Hard Rock, The SAFEHOUSE and more!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of our hotel. We are pleased you enjoyed your stay wand the service and amenities the hotel offers. Our parking is the best deal of the downtown Chicago hotels! We hope to see you back soon on a future trip.

"Nice amenities for the price. Very friendly staff."

5
deant810, Beaverton, Michigan 30/06/2019

We visit Chicago every year for a guys weekend. We moved to the BW 2 years ago and do not regret it. Nice on site restaurant for breakfast or pizza. Roof top pool and patio area that over looks this area of the city. Perfect way to relax from the hustle and bustle.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North. We are happy to hear each time you enjoy your stay. We hope to see you again next year!

"Great hotel"

5
User 28/06/2019

Stayed here for a Chicago Cubs game. Was super impressed with this hotel for the price. Would highly recommend. Great location, and close to the red line. Staff was extremely friendly and helpful throughout our stay. Rooms were also very clean.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments regarding your recent stay. We strive to be Chicago's best value and we are pleased you were impressed with our hotel. We hope to see again on a future trip!

"Great Hotel"

5
Brian L, Arroyo Grande, California 27/06/2019

Great hotel, the location is great, close to a lot of attractions. Only a few blocks from the "L" which made travelling to Wrigley Field easy. Hotel was clean and updated. Parking was easy and secure. We have stayed at this location a few times and will defiantly book it again when we go back.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North. We're glad you find the hotel well located, clean and updated. We look forward to seeing you again on your next trip.

"Staff was excellent"

5
fshawjr, Jackson, Michigan 27/06/2019

We had 2 rooms on the same floor. 1 was a king and the 2nd was 2 dbl. They was both great rooms. The pool was awesome and sky deck was also. The 3rd shift front desk lady was awesome. Everyone was actually. Will come back and stay. Great location to walk every where. We took a couple of ubers because my daughter was in a walking boot.

"Excellent Stay!"

5
VCorrea1125, Brookfield, Illinois 25/06/2019

Great price, very nice room, free ice cream, best rate on parking. Awesome location, pool was nice and outdoor patio was excellent. Recommended to my family and friends. Steps away from all the downtown restaurants, Michigan Ave and tourist attractions.

"Poor value, terrible noise"

2
knsabin1, Des Moines, Iowa 23/06/2019

Stayed here while in town for a Cubs game. Location is great, very close to the Red line which takes you right to Wrigleyville. We stayed in a King room which was the smallest hotel room I've ever been in, including NYC. The street noise was terrible, hallway noise was terrible, we could hardly run the air conditioner while sleeping because it was so loud, and we could hear any time a neighboring room turned on the water. The room didn't have a fridge or microwave. There is on-site parking, both a surface lot and underground. Underground clearance is so low that we scraped the top of our Jeep on the pipes. Major bummer at this hotel as it is in a great location. Also, the Cubs lost.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback, as it gives us an opportunity to make improvements. We apologize if your stay was less than expected. Comments such as yours are not typical of our hotel and we will use them constructively. Our central downtown location is right in the heart of Chicago activity. We know some of our guests may not be used to the city noises and we do offer complimentary ear plugs at the front desk. Our rooms do not feature microwaves or refrigerators as a standard amenity but we do have them available upon request at no charge. We also have a microwave available in our coffee area for guest use. We hope you will give River North Hotel a second chance to impress you.

"Excellent Staff"

5
Stay36470306899, Parma, Ohio 23/06/2019

Great place to stay on a trip to Chicago. Staff was just wonderful and quite knowledgeable. Near lots of places of interest, including the Navy Pier and Soldiers Field Stadium. The rooms are very nice and clean and maid service was great. The on site restaurant was really good. They cook each order fresh so there is a wait on your meal, but it was worth it. We would stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased you enjoyed the service from the team and found the room to be very nice, clean and great maid service. We look forward to having you stay with us again on a future trip to Chicago.

"Great stay and very reasonable rate"

5
User 19/06/2019

Was half the price of many Chicago hotels that were within walking distance of this Best Western. Updated and clean rooms, great location and great price! Would definitely stay here again if in Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of our hotel. We are pleased you found the hotel to be updated and clean with a great location and price. We look forward to having you stay with us again on a future trip.

"Don't stay here if you want to sleep!"

1
User 18/06/2019

Would never stay here again unless they do a major upgrade!!! Room smelled moldy, whole place was old and VERY noisy. Instead of investing in modern windows, they invest in little cards placed on the bedside tables offering free ear plugs at the front desk. STAY AWAY if you actually want to sleep!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
We apologize if your stay was less than expected as our guests comfort is our top priority. Comments such as yours are not typical of our hotel. We just completed a full renovation of all guest rooms and public spaces in 2017. Being in a central downtown location puts our hotel in the center of activity in Chicago. We hope you give Best Western River North a second chance to impress you.

"Best Western River North"

4
m0mmytutu, Cleveland, Ohio 16/06/2019

A good value. Great hotel for the money, especially $25 for parking. Room was ok. Had a problem because the bathroom door was warped and wouldn't close all the way. The elevator is small and a bit slow. These were the only 2 problems. Staff was amazing and very helpful. Ate breakfast at the restaurant and it was good and very reasonable. Very close to transportation. We had to walk only 5 minutes to catch the train. We used the swimming pool and it was very nice.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We apologize for any inconvenience with the room. We are pleased that overall your stay was good and you enjoyed the service from our team. We hope to see you again on a future trip into Chicago.

"Close to everything good."

5
williamhE8009MF, Bellevue, Washington 14/06/2019

Great service. Extremely helpful staff. Valet parking. The staff was very helpful in pointing us to nearby restaurants and local attractions. We needed help in finding the nearest car rental office and they also knew where that was. Great experience!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience of Best Western River North, we appreciate your business. We are happy to hear you enjoyed great service from our team and found the hotel to be close to everything you needed in Chicago. We hope to see you again on a future visit.

"Great stay"

4
User 14/06/2019

Location was perfect. Close to McDonald's, Rainforest Cafe, Hard Rock Cafe and many other restaurants. Within walking distance of Navy Pier and the riverwalk. Great location to be able to get around in.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel for your recent trip into Chicago. We are pleased it was a great stay and you enjoyed our central downtown location. We hope to see you again soon.

"Great Location and price"

4
User 13/06/2019

I have stayed here a couple of times and love the location, close to everything and the staff at the Hotel are always friendly and ready to help. It is nice to have the bar and restaurant on premises as well for late night pizza cravings.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North. Our central downtown locations is one of the things guests like yourself love most! We happy you always find the staff to be helpful and friendly. We hope to see you again on a future trip.

"Just like home"

5
Tour40371424178, Long Beach, California 13/06/2019

You’ll be warmly greeted by the bellman Wallace and quickly checked into the rooms by a great staff. There is always hot fresh coffee in the lobby and the pizza in the restaurant is as good as it gets. The value for the hotel is incredible considering the location. The rooms are comfortable and spotless. Most of Chicago is within walking distance or a short taxi ride away!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us for your time in Chicago. We're so pleased you felt at home and the you enjoyed the service from the team. We strive to be Chicago's best lodging value and we're happy to hear you found us to be an incredible value! We hope to see you again on future trip.

"Friendly and welcoming"

5
stevesD5951WO, Apple Valley, Minnesota 13/06/2019

We stayed to attend a wedding, and the welcome at the desk, parking lot, and lobby was much appreciated. The room was fine, but the people made it work.We also enjoyed the neighborhood - food, shopping, etc.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us and sharing your kind comments regarding the team. Our team take pride in the service offered to our guests and we are pleased it made a difference in your stay. We hope you will choose us again on a future trip into Chicago,

"River North Rocks."

5
Michael B, Findlay, United States 12/06/2019

Great time at the River North. Be sure to say he'll to Walace, Walie, and Chris. Be sure to try out the greatest pizza in Chicago at the on Site Restaurant Pizzaria Uno. Good rooms and good service in a great location

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of the hotel and our on site restaurant Pizzeria Ora. We're pleased you enjoyed your stay and we look forward to having you stay with us again on a future trip.

"Perfect location"

5
DizzyB2891, Edinburgh, United Kingdom 04/06/2019

Hotel is conveniently located for easy walkable access to Michigan Avenue and the river. Plenty of shops and restaurants to choose from in the vicinity. The rooms were large with every amenity, comfortable bed, tv, coffee machine, safe, freshly decorated. Staff very helpful, especially our pal Wallace in reception, who was extremely caring and helpful. Would definitely return.

"Awesome locations, friendly smiles"

5
Allie R, Moline, Illinois 01/06/2019

I've stayed here a few times before and I will keep coming back. Great deal for the money. Everyone is super helpful and absolutely perfect location. Very easy to find somewhere that is close to walk to.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North Hotel. We're so happy to hear you find us to be a great deal and always enjoy your stays. We look forward to seeing you again soon.

"Time to catch up"

3
User 31/05/2019

We booked online for a 2 night stay over the holiday weekend. I made reservations using an online booking app. I called two days in advance of our stay to confirm our reservations and we were good to go. We arrived at the hotel and they had no record of our stay, our confirmation number or our names. The desk attendant went into the back room for 22 minutes and miraculously, our reservation came up. Some excuse about booking. We received no email, text or phone contact concerning the reservation. We had to do the work ourselves to confirm things. Because of the delay at check-in, we missed our scheduled dinner reservations at our favorite dinner spot and we were just let down by the whole thing. With technology and with the level of communication the world uses each day, you would think that the online booking agencies and the hotel would have communicated to each other and to us.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience. We do apologize for any delays or miscommunications. Unfortunately this is one of the issues that can arise when using a third party online booking tool or app. Often time the hotels are not sent the reservations or other errors occur. We always recommend booking directly with the hotel to avoid any chance of errors. This way we can provide you with the best possible service and experience.

"Great central location, very helpful staff and cooperative."

4
Wander02436982927, London, United Kingdom 31/05/2019

I stayed 6 nights at this hotel on convention. The room was comfortable and quiet. House keeping was was excellent. Staffing who handled my queries handled it superbly. I fully endorse this hotel for Buisness or leisure traveling!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for endorsing our hotel to future guests! We appreciate your business and are pleased to hear you enjoyed your recent stay for your business trip. We hope to see you again soon.

"Outstanding customer service"

5
User 27/05/2019

Always love coming back to Chicago from New York me and my wife Karen. During our stay here for the last couple days Eddy has helped us with anything we needed from our heavy luggage to a simple little things brought to our room with a helping hand and big smile. Hope to see Eddy on our next stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel for your time in Chicago. We are pleased you enjoyed the service from our team and we hope to see you again on a future trip.

"Great Hotel"

5
ShawnaS423, Cincinnati, Ohio 27/05/2019

The Best Western is a great hotel with wonderful staff. The hotel was clean, modern and very roomy. The hotel does not charge outrageous fees for daily parking. The rooftop views are amazing! It is located in downtown, but in the perfect spot; out far enough that you are not right in the middle of the hustle and bustle, but close enough to walk to the major tourist attractions! I highly recommend and will definitely stay again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of Best Western River North. We are happy you enjoyed the room, staff and central downtown location. We hope to see you again on a future trip.

"Great Chi-Town Value"

5
Cele S, Oak Island, United States 25/05/2019

Great value, great people, great location, great city. Most definitely recommended! We'll be back! Best Western always provides good deals anywhere in the world and this place is not exception. Many restaurants are nearby. Great Chi-Town Value!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We strive to be downtown Chicago's best lodging value, and we are please you found us to be such a value. We hope to see you again soon.

"Great Staff"

5
User 22/05/2019

The staff at this hotel were great. We arrived early, like 7am early, and needed to leave our bags with the front desk staff as it was too early to check in, but we wanted to go sightseeing. They did this at no extra charge and were so nice. On our last day we had to check out, but still had a full day of conferences to attend. Even though we were no longer guests, they still allowed us to leave our bags for the day so we did not have to tote them around. We also asked for restaurant recommendations and places to go. Everyone we spoke with regarding suggestions gave excellent recommendations. The rooms were nice, beds comfy, and they have free hot chocolate! One of my best hotel experiences. Thanks Eddy!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your kind comments regarding our team. We are pleased they helped make your time in Chicago more enjoyable. We hope to see you again soon.

"No-frills, solid 3 star hotel"

3
User 22/05/2019

My 3 star rating is not a negative mark on the hotel; it is just to indicate that it is objectively a solid, no-frills 3 star hotel. What I mean by that, is that the lobby is very tight and overall the hotel (exterior, hallways, elevator, etc) is very dated and not pristine /luxurious like you would see in a 4 or 5 star hotel. I will say, that the staff was friendly, the room was clean, and the bed was pretty comfortable. That is about all you can ask for. It is also in the heart of River North so you have plenty of wonderful options for dining and entertainment. You are also only a few blocks from the Merchandise Mart CTA stop. My only minor knock (if I'm being picky) is that the elevators were pretty slow during peak times and very small (so only a few people can fit in with luggage). On top of that, the lobby area is so small that it can get really crowded waiting to get up to your room with your luggage. Also, the "fitness center" was literally one treadmill and some free-weights. As mentioned, the interior is also pretty dated. However, this hotel is a lot less than the 4/5 stars and it is solid (gets the job done). For that, it is a solid 3 star hotel in my book, and I had a fine stay here.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for stating with us and sharing your comments. We're glad that your stay was fine and you found the staff to be friendly and the room clean and comfortable. Our central downtown location is popular with our guests!

"Great location & service"

5
User 20/05/2019

This hotel was in the perfect location to walk just about anywhere we needed in the downtown area. The service was top-notch. They provided a cot with no problems. And it was a nice touch to offer free ice cream at the desk. I will definitely use this location again.

"Oasis in downtown Chicago"

5
Mark M, Rainy River, Canada 19/05/2019

We have stayed at the best Western River North for many years and consider it to be our most favorite hotel in Chicago. The location is central to everything and the rooms are clean. The breakfast is excellent and the staff is friendly and courteous.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North ! We are pleased you continually find the hotel to be clean and you enjoy our central location and the service from the team. We hope to see you again soon.

"Hamilton fans"

5
Vivian S, Wayne, Michigan 17/05/2019

loved the hotel.. food was a lil pricey. EVERYONE was EXCEPTIONAL!! moved the first night from 4th floor to 3rd because the smell from restaurant next to the hotel was not sitting well with one of the people in my party. the staff were very helpful and overly kind.

"In town for BTS concert? Need somewhere to stay? Choose this hotel"

5
Compass54142145169, Auburn Hills, Michigan 16/05/2019

Very nice employees. Clean. On site parking was cheap and convenient. Check in and check out was easy and fast. Walking distance from shopping and dinning. Me and my daughter went to Chicago for a BTS concert and needed somewhere to stay the night instead of trying to drive 4 and 1/2 hours back to Michigan at midnight. This place was close to the venu and shopping. Had an amazing time. Thank you to the Staff for being so nice.

"Great location and comfortable."

4
User 16/05/2019

Nice indoor pool area and adjoining rooftop patio. The parking lot was right out the door with easy access to car. Terrific location with several night spots and restaurants nearby. I wouldn't hesitate to stay here again.

"Awesome visit"

5
User 15/05/2019

I absolutely love this hotel and as soon as I knew I was going to Chicago only this hotel would do! Very clean, staff the best! Love Wallace!!!! The housekeeping staff was wonderful always checking in to see if we needed anything.

"Great stay."

5
User 15/05/2019

Quick trip to Chicago with our 6 year old grandson. The hotel was within walking distance to the Lego Store! Went swimming in the morning and we were practically the only ones there. He loved the pool. Staff was very friendly and helpful. Would stay again!

"Exactly What We Were Looking For"

4
nesscar, Brookline, Massachusetts 09/05/2019

What a nice little place in a great location. Walking distance to plenty of Chicago's attractions. Close to nearly all subway lines, so very easy to get here and wherever you need to be in Chicago. We were going to games at Wrigley Field and Guaranteed Rate Field and getting there was super easy from this hotel! Conveniently located very near a Walgreens and a McDonalds. Bathroom had good water pressure and temperature. Sheets and mattress were comfortable. Air conditioning worked very well. Vending machine in the hallway we were on was not functional. The elevators felt unsafe.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're happy to hear you enjoyed the room and downtown location of the hotel. We apologize for any issue with the vending machine and will check into the circumstances. Please be assured our elevators are completely safe and are inspected and maintained regularly. We hope to see you again on a future trip.

"Nice hotel"

5
User 09/05/2019

I was greeted by a super friendly staff as soon as I entered this little place. The front dest attendant Rogelio was very professional and accommodating, and even changed my reserved room up to 6th floor with no extra charge when I asked if I could have a nice city view. Every time you walk in the little lobby, the staff is asking you if they can assist with anything, ensuring you're taken care of. I think by far the most accommodating and friendliest staff I've encountered! The hotel is very small and somewhat dated, but they have done a great job keeping it clean and the interiors are decent. They have free coffee in the lobby area, and a nice restaurant inside the hotel. My room (625) had a nice and comfy king size bed, and a separate living room with couches, TV and an office area. It looked like a one bedroom apartment. Clean rooms with updated bathroom.. The place is within close proximity to Michigan Ave, where all the nice shopping areas and restaurants are located. Water Tower Place, Macy's (N Michigan Ave.) is just about 10-min walk, or an Uber ride for $5.00. Elevator is very small, and the air conditioning unit a bit noisy but this is not a luxury hotel and I am not going to take points off for that, especially after all the attention and friendliness of the staff. I would definitely be back here if I find myself in the Chicago area again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North for your recent visit to Chicago. We're so pleased that you found the team to be attentive and friendly. Our central downtown location is very popular with our guests. We look foward to seeing you again on a future trip.

"Best Value we could find in Chicago!"

5
jennifersmigla, Brunswick, Ohio 07/05/2019

We had a last minute trip to plan and were a little sticker shocked at some of the parking rates for hotels downtown! This hotel was just what we needed. The on-site restaurant was okay. There are so many great restaurants around. The pool was a little chilly when we were there but was clean and well kept. The rooftop area was very cool to check out once it warmed up a bit. I will say that this is away from the lake by a pretty significant walk so if you plan on seeing some of the sights at the water (Navy Pier, Millennium Park, etc.) you will need to plan on walking. We didn't mind it much. We did get a king suite that was handicap accessible and it worked out perfectly for us. Though we are not handicap, the extra space in the room made it very easy to put a roll away bed in the room along with the king bed and the full size sofa bed for our two boys. Parking was $25 per day which was cheaper than most of the hotels that we priced and the car was right there onsite (one other place wanted $70 per night to valet the car 2.5 blocks away).

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We strive to be Chicago's best lodging value and we are so happy you found us to be the best value you could find in Chicago. As you mentioned, area hotels charge up to $70 per night for parking, while our is only $25 per night and is on site. We hope to see you again on a future trip.

"Just for fun"

5
Jodi N, Port Huron, Michigan 06/05/2019

We loved the location, The staff was friendly and offered suggested entertainment and places to eat, while we visited. There is a huge McDonald's across the street, as well as, Planet Hollywood and more. Near the Magnificent mile. There is a nice indoor pool and a patio area

"Mid week trip to Chicago"

5
User 06/05/2019

Had a very good time there. The first night l took my girl friend to see the Cubs play ball. The next day, we took a trolly tour around the city. We went to the tallest building in Chicago and got pictures taken of ourselves stepping out into the glass box off the side of the building. Stopped at a shopping mall on the water. That evening we went out to dinner at a very near by Italian restaurant. Food was fantastic. My girlfriend was very happy those two days that we spent there.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel for your recent trip into Chicago, it sounds like you had a great time and made the most out of your time in the city! We hope you'll stay with us again on a future trip into our city.

"Good service, good location, average room"

4
arildbs, Skien, Norway 03/05/2019

We spent two nights here as it was one of the cheapest hotels in downtown Chicago that was also of decent quality. Rainforest cafè is right across the road and well worth a visit, a McDonald's is right next door too. Pretty much anything is within walking distance. We walked to the Magnificent Mile, Navy Pier and the blue line that took us to O'hare. There is a small parking lot connected to the hotel and we had a rental car with us at arrival that we were allowed to park there while we checked in and offloaded our suitcases. We then returned the car to Budget car rental half a mile away. At check-in they quickly provided us with the baby crib we asked for (some hotels spend a long time getting this delivered to the room) and they also asked if we wanted a fridge and/or microwave in the room, free of charge. We said yes to the fridge and it was in the room by the time we got there. They asked for a deposit of $50 per night so we had to pay a $100 deposit for our two nights. At check-out they said this would go back as soon as she pressed the button, but at the time of writing, three days after check-out, I still haven't got these $100 back. A little bit annoying to have to keep checking the bank account for this as I don't completely trust hotels with something like this.

"Cracking Hotel and Location!"

5
ian1811, Scotland, United Kingdom 01/05/2019

For our first trip to Chicago, this hotel is very well situated. It was only a 20 min walk from Grand station (Blue line). Reception was great, efficient and very friendly staff. The room was very clean, massive comfy bed and was made up every day even though we didn't need it. There is free tea, coffee, hot choc available in the guest services area beside reception till 9 pm. Also you have an adjoining restaurant/bar, well priced too. The location is spot on, 5 min walk to Grand station (Red line). 10 min walk to Merchant Mart station (Brown line). Jump on the trains and go further afield or 15 - 20 min walk to the Wrigley building and downtown. When we return we will use this hotel again :)

"Smooth Stay"

5
Maripat01, Naperville, Illinois 29/04/2019

We had a very smooth stay! Check in and out went very well. Our room was comfy and nicely decorated. I enjoyed everything about the hotel. We were going to the Chicago Theatre and they are within walking distance. The weather was lovely and we walked there and back.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are so happy you enjoyed your theater trip into Chicago and your stay at the hotel. We hope to see you back soon.

"Great location "

4
32suzannem, Wasaga Beach, Canada 28/04/2019

We visited Chicago in March for a concert and this location allowed us to walk everywhere we needed to go. Room was a bit small but adequate. It was clean! We asked for a mini fridge and 5 minutes later,one arrived. Staff helpful. Parking was a bargain at $25 per night. Able to hit restaurants for meals easily as many were super close. We would recommend staying here.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us and sharing your experience. We're pleased you enjoyed your stay and enjoyed the clean room and the our parking, which is an incredible value! We hope to see you again.

"We WILL be back!!"

5
dawnrae22, Columbus, Indiana 27/04/2019

This was our first trip to Chicago and we will return! The hotel was incredible, the location was ideal, very clean, service was exceptional! The food in the restaurant was delicious! The rooms were very comfortable and very nicely appointed. The pool on the top floor was very, very nice and the rooftop patio was amazing! We felt very safe with the parking in the garage with the attendant, also!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
We are so happy you chose to stay with us for your first visit to Chicago. We're so glad you enjoyed the stay and our city and we look forward to seeing you again!

"5-star service"

5
Gourmande2222, Chicago, Illinois 25/04/2019

I know quite a few hotels in Chicago and I can tell you that this one is the best when it comes to service. The minute you walk into the lobby, Wallace is there to greet the guests with a big smile and is always very enthusiastic and helpful when it comes to answering questions about Chicago attractions and restaurants. It is very rare to find employees like him who are passionate about their job. I can tell that he loves helping people and he takes pride in the hotel. He wants everything to be perfect for the guests and he strives to make their stay perfect. There should be a fifth star in the overall TripAdvisor rating because of him. He makes this Best Western a 5-star hotel with his excellent service.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We will ensure that Wallace is aware of your kind feedback. All of our team takes great pride in the service they offer our guests and we are glad that it shows. We hope to see you again on a future trip into Chicago.

"Great hotel at a very reasonable price"

5
magcoll, Fraser 24/04/2019

Everything about this hotel was wonderful: very friendly staff, great pool, nice room, comfortable bed. The price was very reasonable, too. We plan on staying here in the future, and will recommend it to others.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North for your visit to Chicago. We are pleased your enjoyed your stay and recognized the value of our hotel. We hope to see you again soon and appreciate you recommending the hotel to others.

"No Fridge or Microwave"

4
Deeoe, Ohiopyle, Pennsylvania 23/04/2019

Other than lacking those two standard amenities the location was in the center of it all. Close to bus stops, tour buses, famous food stops, Escape Game. Sirens all night. Enjoyed free push ups and ice cream-sandwiches at front desk, pool was cold, but nice option, and the view from rooftop deck was back end of restraunt and an alley below. Pillows werent as supportive as Im use to, but room was clean and served its purpose. Need to get there early for parking spot—they allowed early checkin which was great!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. While all rooms do not feature refrigerators and microwaves, we do offer them complimentary upon request. We also have a microwave available for guest use in the lobby. We're glad you enjoyed the complimentary ice cream and the central location of the hotel. We hope to see you again soon.

"Best Western, Is The Best"

5
User 23/04/2019

First person I came in contact with was a very polite and accommodating parking attendant, who told us where to temp park to get checked in, the we met the front desk staff they were very warm and professional and made our ever need handled expediently and efficiently. We needed an extra night and they accommodated us, the rooms were immaculate and had great amenities. The bathroom was a little small but clean and stocked well. I would plan to stay at this one again if my need arises definitely

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of Best Western River North. We're pleased you enjoyed the stay and the service from the team. We hope to see you again soon on a future trip into Chicago.

"Great Location"

5
User 23/04/2019

Good location, close to all the activities and subway! Great staff, pool and close to great restaurants. Clean rooms, great lobby service and helpful employees always had us pointed in the right direction. So much to see and do in this great city!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
We are so pleased you enjoyed your stay and your visit to Chicago. We appreciate you choosing Best Western River North for your lodging while in town. We hope to see you again soon.

"Great Sleep, wonderful service"

4
Beepa1942, DeWitt, Michigan 19/04/2019

Our group of 'Old Guys' have been traveling to the Big Ten Men's Basketball Tournament for more than a dozen years. When in Chicago we have stayed at the Best Western River North. Four years ago we noted that the hotel was embarking on a massive renovation which was completed. The rooms are modern, have a pleasant decorating scheme and updated. While the rooms are small, they are exactly what we need; a clean place to sleep after being at the tournament all day. The staff is extremely accommodating and interested in making our stay pleasant. The rates are lower than other Chicago properties, offer reasonable parking, and extend wonderful hospitality to guests. We'll return!

"very nice location"

4
wings1955, newmarket 18/04/2019

very clean rooms but Very Very noisy cant get to sleep pass midnight and again outside your early morning people chatting on their phones, no breakfast included paid parking Elevators needed to be clean

"Very clean and comfortable,ext extra friendly staff"

5
User 15/04/2019

Would love to be there again sometime. Great Italian restaurant down stairs good food and great staff as well. Lot of good close by restaurants and sites. Champagne bar right down the street very good area l felt safe.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you enjoyed your stay and out neighborhood. We hope to see you again soon.

"Great location, great value"

5
bspeller, Windsor, Canada 15/04/2019

We have stayed at the Best Western River North Hotel several times while in Chicago. It is very affordable for a hotel in a big city and only a few blocks from the Magnificent Mile. The staff have always been very friendly and accommodating. The check-out can be a little slow so keep that in mind. I have highly recommended this hotel to friends.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North. We're pleased you always find the team friendly and enjoy our central downtown location. We hope to see you again soon.

"A hidden gem in the city"

5
Brenda H, Chicago, United States 14/04/2019

I've passed this hotel for years and when looking for an in-city get away, this place was ideal. The price was less than nearby hotels and its right in the middle of many attractions. The hotel itself was clean and the room was spacious. The staff were all very nice. And the on sight restaurant was good. Had great conversations with the bar tender. I've been back again!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North for your recent stay in Chicago. We pleased you enjoyed the value our hotel offers and our central downtown location. We look forward to seeing you again.

"Still have to visit but"

5
User 09/04/2019

The service received so far is wonderful. Had to rebook twice and just recently I saw the rate had dropped. All three times the staff helped in rebooking our room! Looking forward to staying at the hotel!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you so much for sharing your experience with Best Western River North pre-stay, we're glad to help. We look forward to having you stay with us soon!

"Great Hotel"

5
Explore66731343341, Davenport, Iowa 08/04/2019

An excellent place to stay. Right in downtown Chicago. Great staff. Very nice room. Beautiful roof top view. Free ice cream treats. Good complimentary breakfast. Convenient parking garage. Lots of good restaurants in area to choose from.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your kind comments. Our guests enjoy our central downtown location as you mentioned. We're also pleased you enjoyed the team while at our hotel. We hope to see you again on a future trip into Chicago.

"Hard pillows and beds"

3
CaliforniaLuRN, California 08/04/2019

Pool was too cool and room was too hot. Bed and pillows too hard. Reception not especially welcoming and promised a microwave oven the next day but we never got one. Elevators very slow. Good neighborhood with lots of restaurants to choose from.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback as it provides us with an opportunity to make an necessary improvements. We apologize if your stay was less than expected in any way. Our team is usually recognized for their superior customer care, as such we will investigate to see what caused this breakdown. We hope you will give Best Western River North a second chance on a future trip into Chicago.

"Really Nothing To Complain About"

4
User 08/04/2019

Hotel room was clean, liked the idea of soap dispensers on shower wall, water pressure good, loved having a fan on air unit that helped to block our sound-bed comfortable-parking was a little irritating

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you found the room clean and enjoyed its features. We hope to see you again soon.

"Excellent stay Best Western Chicago"

5
jodieh598, Golden Isles of Georgia, Georgia 05/04/2019

Great stay at the Best western Chicago . Came into town for a 1 night stay to see Hamilton . Didn't want to break the bank . Beat western was amazing bang for my buck ! Clean . The people were friendly and helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
We appreciate you choosing Best Western River North for your visit to Chicago and we;re pleased you had a great stay and enjoyed the value our hotel offers. We look forward to seeing you again.

"Reasonably priced hotel in a mostly residential neighborhood"

4
Ann E, Troy, United States 05/04/2019

Overall our stay was fine. Room was clean, staff is friendly and helpful, price was good. The area was relatively quiet except for periodic sirens (must be a fire station). and was a short walk to a transit line. Plenty of great restaurants nearby.

"A amazing employee "

5
Cissney, Jackson, Michigan 05/04/2019

My family and I went and stayed there. It was a great location and great indoor pool with roof top deck. Wallace Pope went above and beyond with his customer service. His helpfulness and kindness shined through.

"Chicago visit"

5
User 05/04/2019

We had such a great stay at the BW River North! The kids had a blast swimming and exploring the city. They took advantage of the free ice cream bars at the front desk while we drank the delicious coffee available. Everyone was so friendly and helpful. Wallace Pope, the cheif experience maker is a lovely individual who was always a pleasure to see at the front desk. He goes out of his way make sure you have everything you need and he is so kind and professional. We'll be back!

"Ok stay good for the price"

3
Fearless60432921619, Joliet, Illinois 02/04/2019

This overall experience was was ok overall. The facility itself was a MAZE. There were several buildings and if you did not pay attention you would end up super lost. The rooms have obviously been upgraded and was comfortable. I hated the super loud heat/ac unit though. Our room faced an alley so there was no view at all. The pool was advertised as "heated" but was ice cold during our stay. The pool/patio area however was clean and inviting otherwise.The parking was tight but awesome for the price, as they allow in and out privilages which is rare downtown.The staff were all very helpful and kind. Not one person was rude. The location is very close to shopping(15 min walk to WaterTower) and plenty of other dining options as well.The onsite restaurant was ok but not great.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing you feedback. We apologize if any portion of your stay was less than expected. Our indoor pool is heated and maintained at 86 degrees. We are pleased you found the staff to be helpful and kind and the recently renovated rooms to be comfortable. We hope you will choose us again if your plans bring you back to Chicago.

"The location was perfect"

4
Drecoughter, Betim, MG 31/03/2019

The location was perfect for our events. We were able to walk around the area too. Awesome price for the location. I had a room key that did not work and brought it back to the front desk and she was able to give me another one with no issue

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North while in Chicago. We are pleased you enjoyed the value of the hotel and our location. We hope to see you again on a future trip into Chicago.

"GREAT"

5
928mistiem, Lafayette, Indiana 29/03/2019

The hotel is a great location for walking distance to all the great attractions in Chicago. Hotel staff was absolutely friendly and very helpful. Has a great restaurant with great Chicago style pizza. Great veiw of Chicago day and night. Poll was warm and clean. Overall very wonderful stay.

"Spring Break Fun"

5
Jackie S, Indianapolis, Indiana 25/03/2019

Very happy! This was a clean Hotel within walking distance from almost everything. The concierge Wallace Pope was very friendly and helpful. He made our stay even more enjoyable. They have coffee, hot chocolate and ice cream for the kids. The pool is very nice and the rooftop deck has a great view, especially at night. It's a great value. I would definitely stay here again.

"Arkansas Girls do Chicago!"

5
User 24/03/2019

Great location to lots of restaurants n night life!!! Hotel was great stay, staff super friendly n helpful. Mr. Wallace Pope was a blessing for out of towners!!! He was a great resource for questions n concerns.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are happy you enjoyed your stay and the service offered by the team. We hope to see you again soon.

"Great location"

4
Compass17589027248, Saint Louis, Missouri 22/03/2019

2 complaints 1 were the kids above us screaming and jumping around at 11pm until parents came in and scolded them. 2 no free breakfast...its the simple things that can make a stay even better...McDonald's was next door but prices in Chicago are high so breakfast was expensive. Pros great location can walk to many places. Good parking price. Room beds were clean I look for hair and crumbs in the sheets and pillows but did find stuff from previous guest under the bed (comb). Overall very good value.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. Feedback such as yours allows us to make improvements. We apologize other guests were disruptive, we do have procedures in place to address this once we are informed. While our hotel does not offer a complimentary breakfast we do have a full service restaurant this is open for breakfast, lunch and dinner. Room service is also available. We are pleased that overall you found the hotel to be a good value and we hope to see you again on future trips to Chicago.

"Great location, service, and environment"

5
Sam S, Palm Beach Gardens, United States 22/03/2019

Our stay at this hotel was very enjoyable. Clean, comfy, and a good value. It is close to the CTA trains and buses so it is very easy to get around. The staff was very friendly and helpful. The complimentary ice cream was delightful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North while in Chicago. We are pleased you enjoyed the stay and the complimentary ice cream! We hope to see you again soon.

"My stay"

5
User 21/03/2019

My bed was really uncomfortable the first night I mentioned to front desk got an Amazing upgrade, with really comfortable bed I also mentioned it was daughters b day I received complementary coupons for the Rainforest cafe , great suggestions for an outing with two children.There also is a restaurant on site room service was pleasant to The entire staff was pleasant, truly enjoyed my stay, the pool was a great amenity , weight room was great also I would suggest anyone looking for a get away to stay un the establishment great location, easy check in and late checkouts also Available Dont forget to become a member so u can get discounts also The girls had an amazing time

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are so pleased to read you all had an amazing time and enjoyed the service and amenities our hotel offers. We hope to see you again on a future trip into Chicago.

"Stay during Moody Founders Week"

5
Scenic43598987496, Mount Pleasant, Iowa 20/03/2019

There have been at least 2 of us from Oakland Mills Community Church stay there for several years We always try to get rooms at this hotel when we can so I reserve some every November.It has always been top notch service

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North, we appreciate your continued business. We are pleased you consistently find the service to be top notch and we look forward to seeing you again soon.

"Great Experience"

5
donnajm2, Dutton/Dunwich, Canada 20/03/2019

It was our first time to Chicago and we really did not know our way around. Staying at the Best Western River North was a great choice. The room was very clean and comfortable. We had easy access to transportation, shopping and restaurants, The staff were exceptionally friendly, in particular, Wallace Pope. He explained how to get around and made us feel very welcome every day.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us for your first trip into Chicago, we are so pleased you found us to be a great choice! Our central downtown location does put our guests in the heart of all that Chicago has to offer. We are also happy to hear that you found the team to be exceptionally friendly and the they made you feel very welcome. This is the experience we strive to provide for all of our guests. We hope to see you again soon.

"Weekend getaway"

5
User 14/03/2019

Great hotel, easy check in and check out, close to mall, restaurants etc. Great location and the hotel and room was clean and very comfortable. Restaurant and lounge onsite which was nice. Would definitely stay here again!

"Weekend Getaway!"

5
User 04/03/2019

Wallace was phenomenal! He helped us plan a weekend getaway and used his expertise to make sure we felt comfortable leaving the hotel each day! Wallace helped us tremendously to understand the public transportation and the best ways to get around the city! We were in town to celebrate a 10 year olds birthday. When celebrating at Molly's cupcakes, we decided we needed to bring a cupcake back for Wallace for all of his help!! His positive attitude, sense of humor, and smile were a few of the reasons we will certainly he back! The world needs more Wallace's!!!

"Outstanding and over the top service"

5
David M, Big Rapids 28/02/2019

If I had it to do over again, I would reserve directly with the hotel, but they made up for it. Excellent breakfast, most beautiful hotel pool I have seen except in 5* hotel. Wonderful experience, and surprisingly affordable, especially for downtown Chicago. I can't wait for my next opportunity to visit Chicago so I can stay there.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of River North Hotel. We're so pleased you enjoyed your stay and loved our indoor pool. We hope you can come back when the weather is warmer and also enjoy the adjacent sundeck. The views are amazing! We look forward to seeing you again.

"Great value for the location"

4
User 26/02/2019

I was looking for something close to Moody Bible Institute that had parking. Someone told me the parking here was free - it wasn't - but it was a much better deal than most hotels in the area. Got a great package deal with breakfast and parking and couldn't beat the location! The hotel was average and we had some trouble figuring out the thermostat on the heating/ac....but overall, I was pleased to not pay an arm and a leg just to sleep and park my car in the city! Oh, and the front desk worker, Charlotte I think, was outstanding!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We will make sure Charlotte is aware of your compliment. Our onsite parking is the best deal of all the downtown Chicago hotels as you mentioned! We hope to see you again on a future trip.

"Excellent Location"

5
Carrie A, Larsen, Wisconsin 25/02/2019

Friendly service at check-in. On-site parking with a fair price of $25.00 daily. Rooms were clean and updated. Swimming pool could have been a bit warmer but was still enjoyed by the grand kids. The location is great. Even though you could hear the noise from Ohio Street, the hotel offers complimentary earplugs.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We're pleased you enjoyed your stay and the value of our on site parking. We hope to see you again on a future trip into Chicago.

"Best Western"

5
User 23/02/2019

Wallace was so accommodating and sweet to us. He made us feel welcome! Thank you Wallace I will be staying here again due to your great attitude and kind gestures! The hotel staff was also very kind and allowed us to check in earlier than our time! Ps. Free ice cream upon request!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We hope to see you again on a future trip into Chicago.

"Best Western River North"

5
User 23/02/2019

Was a quick stop in Chicago on the way to Tennessee, looked online and found this hotel for a very reasonable rate and had the cheapest parking by half of any other hotels around, was greeted promptly by staff and was checked in within minutes, was only a 6 hour stay but could tell the staff would have been excellent to be around for a weekend trip.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your kind comments regarding the staff. We hope you can make another trip to Chicago soon and enjoy more of our great city.

"Hotel Review"

4
User 17/02/2019

Even though the building is a bit dated, the room ambiance was nice and the room was very clean. The location was within walking distance of many outstanding restaurants and shopping. Added bonus is having on-site parking.

"Chicago in the cold of February"

5
User 12/02/2019

Thoroughly enjoyed our stay. The warm, friendly, and efficient staff added to the pleasure of attending my 50th class reunion at Moody Bible Institute. We found people to be friendly and helpful especially since I use a cane when walking.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us on your recent trip into Chicago. We are pleased you enjoyed your stay and we hope to see again on your next trip into Chicago.

"Need some updates but very helpful staff"

3
mhomes, Wausaukee, Wisconsin 09/02/2019

Troubles with the card reader for the lock on the room door...needed 4 keys to get it to work, even after cleaning it. The front desk staff was very helpful. Breakfast was included but the quality of the food was fair.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and haring your experience. We apologize the key cards had an issue during your stay. We are pleased the front desk team was very helpful and we hope to see you again on a future trip.

"Good value for the money"

4
User 08/02/2019

Good stay. Set up is a bit less comfortable if weather is wet as you go up to hotel through garage. But good location, responsive staff and quality rooms. A good choice for cost effective stay downtown.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you recognized the value our hotel offers and the quality rooms. We hope to see you again on a future trip into Chicago.

"Home away from home"

5
Tour40371424178, Long Beach, California 04/02/2019

Enjoy your stay! The staff will do anything to make your stay enjoyable, from the bellman to the barkeep. Free coffee in the lobby and the restaurant is steps away. Not a big place so you will be attended to. The hotel is within walking distance to the heart of Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us while in Chicago, we're so pleased you call us your home away from home as we strive to make all our guests feel that way! We look forward to seeing you again on a future trip.

"Great SERVICE and location!!"

5
User 04/02/2019

We stay at the River North Hotel every visit to Chicago. Everyone is very friendly and helpful. Wallace Pope is the best!! He goes above and beyond for every guest. Always and a smile on his face and is ready and eager to help. I would highly recommend this hotel to anyone heading to Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of our hotel. We're pleased you always find the team friendly and helpful and we would agree that Wallace is the best! We look forward to seeing you again soon.

"Could Be Better"

3
anakrion76, Effingham, Illinois 01/02/2019

Room was clean & updated. Staff was friendly. Lobby was updated but case good condition issues evident. Security at this hotel could be improved as the parking garage reeked of marijuana & a guest (?) was hanging out in the basement of the parking garage. Used BW points but wished I would have stayed elsewhere. Never really felt safe.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback. We apologize if any of your stay was less than expected, comments such as yours are not typical of our hotel. Our guests safety is our top priority. Our hotel is 100% non-smoking, as such we have designated smoking areas outside in the parking area. We are pleased you found the hotel to be clean and updated and the staff to be friendly. We hope you will give River North Hotel another chance on a future trip.

"Good Price & Friendly Staff"

4
Passport49565448613, Green Bay, Wisconsin 30/01/2019

The hotel itself is outdated and quite confusing to navigate. The room was average. Wifi didn't quite reach our room. The pool was a great size and I was pleasantly surprised with the bathroom in the pool area including a private shower with amenities. They sold tickets to Shedd Aquarium for a reasonable price. Overall the stay was enjoyable.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We're pleased that you overall had an enjoyable stay and were able to take advantage of the Shedd Aquarium tickets that are available through the front desk. This offer saves our guests time and money on a Shedd visit. We're also pleased that you enjoyed our indoor pool area. This area along with all of guest rooms and public spaces has recently been renovated. We hope to see you again on a future trip into Chicago.

"Nice, short stay"

5
AfishnamedArthur, Champaign-Urbana, Illinois 27/01/2019

As always, the staff were exceptional. They are a gem of this property. My room was on the 5th floor and it was quiet especially considering street noise. If possible I would recommend trying to get a room on the 5th or 6th floor. Considering the price, this hotel is a value for this area of Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of our hotel and for recognizing the value our hotels offers in your review. Our team takes great pride in the service they offer our guests and we are pleased you always find them exceptional. We look forward to seeing you again on your next trip.

"Very noisy and no refund"

1
User 21/01/2019

We ended up leaving at 3:00 am due to the ridiculous noisy neighbors. Drove home 1.5 hours + in a blizzard. No refund. No apology. Horrible experience. I feel that I should have at least been able to speak with a manager.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
We apologize your experience was less than expected and we thank you for sharing as this gives us an opportunity to make corrections. We are saddened to hear that another guest disrupted your stay. Our team does have procedures in place to address any issues once they are reported to the front desk desk. The comfort of all our guests is our top priority. A manager may not have been on property at 3:00 AM, but are always available via telephone from the hours of 7 AM - 11 PM. We hope you give Best Western River North another chance on a future trip.

"Great place to stay. location and price."

5
Sightseer12659423619, Grand Haven, Michigan 21/01/2019

You get great customer service and the rooms are clean and quiet. Some bathroom updates would be a plus, and queen mattresses if that is a possibility, but overall it is in a great location and a great price.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We're pleased you enjoyed the stay and great customer service our team offers. Our location and affordable pricing are popular with our guests! We look forward to having you stay with us again on a future trip.

"Family trip"

4
leey605, Dayton, Ohio 20/01/2019

This is our 5th year in a row to stay at this hotel the first weekend of Dec. Our family has visited the lights and shops and walked the neighborhoods for 22 years in a row. This location is great. Just blocks from Mich Ave., State Street and Rush. Near many great restaurants and an easy location to catch a cab. Book early and the rates are great-including VERY reasonable parking. The staff is just great as well.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We appreciate you continuing to choose Best Western River North Hotel, we know there are a lot of options. Our value and location are our top selling points as you mentioned! We look forward to seeing you again next year.

"Great stay."

5
User 10/01/2019

Great location. If you like to walk as we do you can walk anywhere. Used Uber a couple of times inexpensively. Pool was great for the children. Free coffee, tea, and hot chocolate as well as ice cream sandwiches. Front desk (especially Charlotte) excellent.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay at Best Western River North. We''re pleased you enjoyed your stay and we look forward to having you stay with us again in the future.

"December stay at Best Western River North"

4
User 09/01/2019

I have stayed here many times over the years for both trade shows and personal visits to Chicago. I have always found the staff to be very helpful and the hotel room to be clean and well appointed. The attached restaurant is also convenient and reasonably priced.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you so much for your continued patronage of Best Western River North. We're pleased you consistently find the hotel to be clean and well appointed. We look forward to seeing you again on your trip.

"NYE"

3
User 09/01/2019

Got a great deal that was non-refundable for New Year's Eve. After I booked, the hotel sent out a list of rules for the night that included limited number of people in rooms and parking restrictions. If I didn't like this and were to cancel, I'd get no money back. The parking service was advertised as "free mandatory valet after 7pm." Cool. I had the valet park my car, tipped him on the way out, then got charged $25 on my credit card days after my final bill had already been given to me at the hotel. I called and they explained that it was for parking. I said I thought t was free since it was mandatory and they said no just the valet was free, but not the actual service of leaving your car there overnight. Total garbage. I sneaky way to make guests think we're getting a service but we're actually not.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback, it is through this type of feedback that we can make improvements. We apologize for any misunderstanding. Our on site parking is always $25 daily (the best deal in town) and is normally self park. Due to high volume of cars on New Years Eve we require our valet to park the cars, and we offer this service complimentary. Again, we apologize for any confusion and we hope that you had a happy and safe New year celebration. We welcome a second chance to impress you and hope you choose us again on a future visit.

"Great Experience!"

5
Ifernandez81, Montemorelos, Mexico 09/01/2019

We enjoyed every minute there. Loved the food and drinks at the restaurant/bar, the place is nice and comfortable. The hotel rooms were real clean, and everything was in its place and in working condition. The service provided to me and my family by front desk staff was simply AWESOME, specially Charlotte, their willingness to make you feel at home was memorable. The pool and pool area is delightful, the gym as well. To us, the location is PERFECT. There´s no need to say that being in Chicago, gives it a BIG plus.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're so pleased you stay was the memorable and you enjoyed the service, hotel and location. We hope to see you again in a future trip into our city.

"Great Experience!"

5
Israel F, Montemorelos, Mexico 09/01/2019

We enjoyed every minute there. Clean room, awesome food and drinks at the restaurant/bar, S]UPER EXCELLENT SERVICE, Charlote at the front desk is just great! Nice clean pool, perfect location. The gym is also very nice, although we didn´t use it, we did check it out.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying at Best Western River North and sharing your kind comments. We hope to see you again soon.

"Convenient, Friendly, Clean"

4
User 02/01/2019

When I stay in Chicago, I always stay at the Best Western River North. Love the friendly faces that are always there to greet us with a smile...especially Wallace! He's been there for 17 years and is very knowledgeable and helpful with anything we need!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North, we appreciate your loyalty. Our team takes pride in the service they offer to our guests and we're glad you always find them friendly. We look forward to seeing you again soon.

"Great stay at River North Hotel"

5
ivangH6298IG, Toronto, Canada 28/12/2018

Great location - just steps away to Michigan Avenue and all major attractions. Staff was very friendly, helpful and professionalI. Let me in early and made my stay very comfortable. Room was very clean and well decorated. Bed was comfortable and i had all i needed. One think i wish they had was a small refrigirator, but very few hotels have it these days. I will for sure stay again there again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience while at our hotel. We're pleased you enjoyed the stay and we look forward having you stay with us again on a future trip.

"Basic, clean, convenient"

3
Sandy K, Tiffin, Ohio 26/12/2018

This was our first time staying in the River North area. This hotel was conveniently located with on-site parking, which was nice ($25). Friendly staff welcomed us. Kind of odd that we had to go back outside to an elevator up to our floor. The lobby was small but clean and offered coffee and fresh apples. The room was also clean, very basic. Nice heat lamp in the bathroom. Our only complaint was that we were gone from 9 a.m.-3:30 p.m. and the cleaning folks hadn't been in yet. Of course, they came during the one hour we were napping, but they did honor the "Do Not Disturb" sign. Consequently, our room did not get cleaned that day. The next morning, housekeeping was there at 9:30, just as we were ready to check out. I was pleasantly surprised at how quiet the room was, despite being over the parking lot and next to an alley. Overall, it was a good stay, but nothing special.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We apologize if your stay was less than expected and will speak to our housekeeping department regarding the do not disturb sign. We're glad you found the hotel to be clean. We welcome another chance to impress you and hope you will chose us again on a future trip.

"1st time in Chicago"

4
User 24/12/2018

Great location at a great price. All staff members were friendly & helpful. The rooms were comfortable but the indoor pool was too cold to be enjoyed. On site parking was most convenient and the best value in the city.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're glad you found the team helpful and the hotel and parking to be a good value. We hope to see you again soon.

"A favorite in Chicago"

5
Linda S, Saint Louis, Missouri 21/12/2018

Stayed at BW River North in early December to attend Lyric Opera and Chicago Symphony. My first room was quite warm when we arrived, and I found trying to reset it a problem so I turned it off. Upon my return, room way quite chilly and the heat/AC unit was not working properly The problem was handled so well and so quickly I could almost not believe it. I moved to a room across the hall--still in proximity of friends' rooms-- with a lot of assistance. The staff couldn't have done anything better. I already have a reservation to stay there again.

"Excellent Comfortable Location"

5
User 21/12/2018

This location is only surpassed by the kind attention given by the staff. Everyone was welcoming and helpful. The property was clean easily accessible and updated. It's location had us within walking distance of the Magnificent Mile for shopping an near a number of places for late night snacks.

"Wonderful staff and clean rooms!!"

5
User 17/12/2018

All the staff are extremely helpful and super nice. Rooms were very clean and spacious. Nice location to downtown Chicago. Prices super reasonable. Overall wonderful experience, I will defiantely stay here again.

"Very Nice"

5
rschro, Medford, New York 15/12/2018

Great location! We walked to Navy Pier, which was about 1.3 miles. There are many restaurants nearby. Tour bus stop across the street. Took Hop On Hop Off. Saw Hamilton for a very reasonable price as compared to NYC. Hotel clean, staff helpful and friendly. Good value.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you found the hotel to be a good value and we hope to see you again soon.

"Flawless"

5
Road34922000084, Sun Prairie, Wisconsin 14/12/2018

Great location, excellet service, the guy in the parking garage deserves a raise most definantly, I received valley service from him even though it's suppose to be self park, parked my car, brought my keys to my room on the 6th floor even, and I saw him doing the same for others, keep in mind this is a $25/day self park hotel.Tons of food and shopping within steps. Thanks for the great weekend stay guys!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We're pleased to hear you enjoyed the stay and service the team offered. We hope to see you again soon.

"Nice stay"

5
Mark B, United States 14/12/2018

Room was clean and comfortable. Check in was a snap and because we were early, the hotel stored our bags until we returned and took them up to the room. The only drawback was not really the fault of the hotel but the City -- our room faced the street and the traffic noise was evident. You might want to pack some ear plugs.

"Best stays are at Best Western"

5
User 14/12/2018

I have never had any issues at Best Westerns. Best Western on Ohio St in Chicago is my favorite because of it's location, price and always excellent staff. The staff has a genuine feel that they care about their guests and your stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased you enjoyed your stay and we hope to see you again on a future visit.

"One night stay"

5
Brandi E, Southfield 12/12/2018

Rooms are very clean with all new updates. Breakfast had a great selection of fast items, cereal, yogurt and fruit. Plan on going out if want something hot. Staff was super friendly, delivered extra pillow and blanket as requested quickly.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience.

"Great location"

4
traceyo213, Chicago, Illinois 11/12/2018

Went with my son to spend the night in the city. Location was fantastic, right across frmo rock and roll McDonalds and rainforest cafe. Rooms were clean. The staff was friendly. Bar and restaurant on main level. Only issue was the size of the elevator ;)

"Great affordable hotel in downtown Chicago."

4
Vacation67005048380, Gladwin, Michigan 07/12/2018

The Best Western River North has done a wonderful job of renovating their hotel property to make it an affordable option for staying with a family in downtown Chicago. The staff was extremely helpful and friendly.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments! We hope to see you again soon.

"Chicago stay"

5
John T, Brooklyn, Michigan 02/12/2018

friendly staff - clean rooms - reasonable priced - parking was tight - we were allowed to park not only for the night but also for day until we left at 4PM. Good location - many restaurants in the area - walking distance to many shops

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of Best Western River North. We're pleased you enjoyed your time at the hotel and we hope to see you again on a future trip into Chicago.

"Excellent value and location"

5
451douglasa, South Bend, Indiana 29/11/2018

This property is very nice for a value chain. While not with all the amenities of a full service hotel, the property is clean, updated styles, and the room was also large with nice furnishings. The hotel also has a full service restaurant and bar. Located in an area that is great for dining and shopping.

"Great rate and the friendliest staff around."

5
jw3161, Greenwood, Indiana 24/11/2018

We have been coming to Chicago for 37 years over Thanksgiving weekend and have stayed at a bunch of hotels. By far, the Best Western River North has the friendliest staff we have experienced. Although not the fanciest hotel, it is a great value especially if you are like us and spend your time out and about instead of in the hotel room. Location is great for getting to State Street, Michigan Ave, the Lake Front, and Lincoln Park. We will definitely be back!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing the experience you had at the hotel. We're so pleased to hear you enjoyed the service from our team and you found the hotel to be a great value. We look forward to having you stay with us again on a future trip into Chicago.

"Great experience here on our first visit to Chicago"

5
Jason S, Evansville, Indiana 21/11/2018

We stayed here 5 days for our recent vacation. The room was nice and the hotel was in a nice location to access restaurants and bus stops. The supervisor was very helpful with directions to bus stops to get to museums, etc. that we wanted to visit. There isn't continental breakfast here (or most other hotels we checked) but there is a nice restaurant/bar in the hotel that serves breakfast and other meals. If you don't like the price of the breakfast, a futuristic McDonalds is across the street :-) We tried the deep dish pizza at the hotel restaurant and it was amazing! Prices were comparable to other nearby pizza locations. Any request was promptly handled by the friendly staff. They all went out of their way to be helpful. Also offer discounts for tickets to some museums, aquarium, etc. The only problem we had was the noise from the streets (not the hotel's fault) but we got used to it for the most part. That's just part of sleeping in the city. They do offer ear plugs. This hotel helped make this a great first visit to Chicago!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with Best Western River North for your first visit to Chicago. We are so pleased we contributed to your experience. We hope to see back soon!

"Walk out the front turn right go to corner turn right first building turn right and you've found Chicago blues"

4
tomnsuzee, Toronto, Canada 21/11/2018

we stayed 2 nights late september great location on site in and out parking, quiet slept well. the loop is a short walk takes you where you need to go.We recommend watch chicagoans pay their fare keep small bills and change with you. we arrived about 8pm by 9.30 we went to blue chicago and got jammed on by some great blues that are as good as any we've heard down south! Yes we would recommend this hotel.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and recommend our hotel! We hope to see you again soon.

"First time in Chicago"

4
Brenda B, Birdsboro 17/11/2018

The staff was exceptionally courteous . The front desk workers were patient and hospitable. The lobby and room was clean and inviting. They even offered free ice cream sandwiches to the guests. Good downtown location. The layout is a bit confusing, but once you figure it out, no problem. Also, the pool terrace was nice.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us on your first trip to Chicago! We're so glad you enjoyed your stay! We hope to see you again on a future trip.

"Great choice!"

5
User 10/11/2018

Hotel is in good location, easy parking and has professional, personable and helpful employees. The room was terrific - clean and comfortable. We enjoyed our two night stay - found it easy to get to the theater for Hamilton and walked to local restaurants. Would return in the future!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We look forward to having you stay with us in the future!

"River North Hotel"

5
CHM1103, Illinois 09/11/2018

The location for my conference was great. The room was spacious and bed comfortable. I was concerned as to whether the room would be quite, and it very quiet. All hotel personnel were helpful, professional and courteous.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us for your conference. We're pleased you found the hotel to be quiet, clean and comfortable. We hope to see you again on a future trip.

"Great stay"

5
V1290NVkenneths, Warren, Michigan 09/11/2018

Great place very clean and very helpful and kind staff I would recommend to stay here it's in a great place to walk to most of the sites and attractions and about a mile from The Navy pier and is right by some great restaurants like the Chicago Steak house i had one of the best steaks there.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. Our team takes pride int he service they offer and we are happy to hear you found them to be kind and helpful. We hope to see on again a future trip into Chicago

"Best stay at Best Western"

5
Cruiser50257865697, Phoenix, Arizona 09/11/2018

The staff were very personable and made you feel at home, the room was clean and tastefully decorated and the bed was extremely comfy with great linens. The location was amazing... everything right at my fingertips whether it be work at the merchandise mart, blues music and a cocktail, fine dining or a good old Italian beef from Portillos!... I'll be back for sure!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North and for sharing your stay experience. We look forward to having you back with us again!

"There is a smart choice in downtown Chicago."

5
John A, Cincinnati, United States 09/11/2018

Stayed 1 week for tradeshow again. Rooms are updated & clean. There are two sections to the building w/parking beneath. Parking was a good value. Helpful personnel overall, good desk staff. I have stayed here before and will again. If you don't want to use the small on-site restaurant & bar every night, there are several places within easy walking distance. Great balance of value and expectations, especially for Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us again, we appreciate your continued patronage of Best Western River North. We're pleased you continue to enjoy your stays and we look forward to having you stay with us again soon.

"A great spot"

4
ggbeaumont, Wisconsin 09/11/2018

We always stay here whenever in Chicago. The hotel shows signs of superior management. The staff morale is exceptionally high which translates in superior customer service and warm and welcoming reception. This is revealed in the attitude of staff from reception through housekeeping to parking attendants. Sparkling cleanliness of the room is primary, but comes with all these goodies.

"Perfect location!"

5
Eileen L, Liberty, Missouri 09/11/2018

Hotel's location is perfect for exploring Chicago. Big Red Bus stops right across the street; right in the middle of every type of restaurant. Rooms were very clean and comfortable. We would definitely stay again!

"Best sleep ever!"

5
robert m, Medellin, Colombia 09/11/2018

Spent 3 nights at hotel to visit our grandson starting at UChicago. Room was a deluxe king, with more than ample space, all the amenities you could want and a welcoming friendly staff . Had a great stay & would recommend to anyone! Most comfortable bed I think I have ever slept on! I don't know why this review asks if anyone speaks Arabic but they speak Spanish which is a common language there.The location is great with many major attractions within walking distance.

"Nice location--nice price"

5
User 08/11/2018

A nice option for Chicago. Rooms were clean and updated. The staff was great. Location was good. $25 per night parking on site was great. It's not a luxury hotel, but it is definitely a very nice hotel for the price. I will stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We look forward to having you stay with us again!

"Comfortabble"

4
dtelles2016, Poway, California 06/11/2018

I had a quick overnight visit. Comfortable for relaxing, good location, nearby restaurants. I would recommend to anyone for a quick business or for a stay with family to see all the near by attractions. Service was good and staff was helpful and friendly.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with Best Western River North and for sharing your experience. We're pleased you found the team to he helpful and the enjoyed our central location. We hope to see you again soon.

"Great Hotel in a Perfect Location"

5
nealleanne, Twin Lakes, Wisconsin 30/10/2018

Hotel staff and the property were excellent. We were well taken care of for check-in, and they were quick to come a clean a spill up in the room. The location was very close to restaurants and shopping areas. Parking was available on-site.

"Good value"

3
User 26/10/2018

Great location and value for our walking vacation. Close to good breakfast spots and night time clubs/ bars. Rooms were comfortable and clean, upgraded in the last 8 years or so. Staff friendly attached restaurant/bar okay if you don't want to venture out. Only con was the air conditioning unit that was extremely loud and the unit from higher floor dropping all night on the window sil outside. Would stay again as location was good.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We're pleased you enjoyed the central downtown location and clean, comfortable rooms. We apologize for any issue with the air conditioner and will look into this promptly. We look forward to see you again on future trip into Chicago.

"Great location "

4
CRMotorbikes, Seattle 26/10/2018

I stayed here a few years ago, and it looks like they are making improvements and upgrades. The room is clean, and the bed is comfortable. They offer earplugs if the street sounds of Chicago are too loud. I faced LaSalle and didn't find the street sounds too loud. The pool is about par for other hotels. The fitness room is just a couple aerobic machines and some dumbbells. Very minimal. The staff was friendly and helpful. I asked how late a local restaurant was open, and the guy at the front desk had the answer in seconds. There is no free breakfast, but there is water and some snacks in the lobby area. I will probably stay here again on my next visit to Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you would choose us again for a future visit and we look forward to seeing you then.

"Great room and location"

4
Debbie S, Charlotte, North Carolina 20/10/2018

We had a suite up on the I think the 6th floor of the main tower and the rooms were great. The elevator from parking lot does not go to our section so had to get off on the fourth floor and through hallway to 2nd elevator. HOWEVER, the elevator from hotel lobby goes to our floor. Bedroom with a comfortable king size bed, 2 large windows, tv and closet. Living room had large windows with a pull out sofa,2 chairs and a desk with chair, also mini refrigerator. Bathroom a bit small but adequate. Hallways are a bit narrow to navigate luggage carts through. Indoor pool up on roof level with an outdoor seating area that overlooked the area. We did not hear any other guests and we know a baby was down the hall. We did hear outdoor sirens etc, but that is to be expected in such a large city. The hotel did offer free ear plugs. We visited during the Chicago Marathon so I was a great location because the race runs right past the hotel. Definitely will stay here again. Convenient to everything. Short walk to subway, restaurants all around, etc.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We look forward to having you stay with us again on a future trip into Chicago.

"Felt very welcomed"

5
User 19/10/2018

Although hotel appeared older, the room was clean and fairly updated. There was a nice big room safe. Our particular room's view was great. Can't say enough about all the hotel staff, everyone we had contact with was friendly, helpful, considerate and accommodating. The coffee, tea, hot chocolate and water in the lobby was appreciated, but fresh apples daily was an unexpected treat as was the ice cream sandwiches!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are so pleased to hear that the team made you feel welcome and that you enjoyed your stay. We hope to see you again soon.

"Anniversary Trip"

4
Terri20181988, Swanton, Ohio 16/10/2018

I would have rated them a 5 if I could have moved the shower head. You could not adjust it and for a short person it hit right at the chest. From the first day staying in the room, there was a long hair hanging on the back of the bathroom door jam. It was never cleaned off and was still there after the 4th day of staying there.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We apologize for the issues mentioned and will use the feedback constructively. We are pleased you enjoyed your stay and we look forward to seeing you again on a future trip.

"very good location"

4
illinoistraveler2016, Bloomington, Illinois 15/10/2018

Excellent location, with restaurants and stores all around and easy public transportation access if you want it. Our room was spacious, clean and quiet. The room safe was broken. Friendly receptionist staff and housecleaning. Handsome large pool with a rooftop deck and nice lounge chairs - but the pool was not clean (two days in a row) and there is no whirlpool. We had breakfast at the restaurant on premise and it was very good. We loved that the parking lot is right there at the hotel, instead of a valet taking your car somewhere miles away.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We're pleased you found the room spacious and clean and enjoyed the central downtown location and our onsite parking. We hope to see you again on a future trip into Chicago.

"Very nice hotel!"

5
Holly J, Wisconsin, United States 15/10/2018

We just stayed here for two nights. The room was cozy and clean - loved the setup of the bathroom. The WiFi was excellent, the employees were friendly and helpful, and the bed was comfortable. Can't think of any complaints.

"Girls Weekend "

5
Karen S, Kalamazoo, Michigan 15/10/2018

Eleven woman from five states gathered in Chicago for a girls weekend. We booked three suites that were clean, updated, spacious and perfect for our stay. The staff was remarkably friendly and helpful. A special shoutout to Wallace who adopted us for the weekend and made us feel extremely welcome. He is a wonderful ambassador for the Best Western brand. The hotel was a convenient location to many Chicago attractions.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North for your Girls Weekend, we appreciate your business. We're pleased you enjoyed the rooms and the service and we will let Wallace know of your comments as well. We hope to see you again soon.

"Close to everything!"

4
Maria W, New York, United States 10/10/2018

Super friendly and professional staff. The hotel is close to the red line (2-3 blocks) and many of the touristy spots. There are lots of good restaurants nearby and shopping as well (Magnificent Mile is only a few minutes walk).

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. It sounds like you enjoyed the central downtown location of the Best Western River North! We're pleased you found the team to be friendly and professional and we look forward to seeing you again soon.

"Excellent location"

4
mmattie2018, Madisonville, Kentucky 09/10/2018

I was very satisfied with the overall quality of the place, but my favorite things about it were the professional, friendly service and the location of the hotel itself. The hotel is a very short walk from Chicago's most bustling parts of downtown.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North and for sharing your comments. Our team take great pride in the service they deliver to our guests and we are pleased it was one of your favorite things at the hotel! We hope to see you again soon on a future trip.

"Location, Location, Location"

4
sseeppeehhrr, San Antonio, Texas 09/10/2018

I think what makes staying at this hotel well worth it, is its location. You are within walking distance of basically every major Chicago landmark. Lots of restaurants, Navy Pier, the Riverwalk, Willis Tower, Mag Mile. The hotel itself is just good enough to make your stay enjoyable. The room we had was spacious and clean, but that was just it. There is a number of other (and probably better and more expensive) hotels in the vicinity; but for the price you pay here, it looks like a bargain. One weird thing about this hotel is the entrance. You may need to use a parking entrance (Building 2) to get to your room. Also, if you want to go to the pool, you may need to change elevators to get there. I don't know what the architect was thinking...in a city known for its pioneer architects! It could be noisy at nights. Make sure to use earplugs.

"Great place to be"

5
User 09/10/2018

Remodeled to a tee Fantastic location updates galor. Easy to get. On site parking short walks to great restaurants and sites of Chicago. Staff friendly and helpful. Affordable and great place for the price

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for the positive comments regarding your stay with Best Western River North Hotel. Comments such as yours make us very happy as they are aligned with the type of experience we try and create for our guests. We strive to make visiting Chicago easy and provide an exceptional value. We hope to see you again on your next trip into Chicago.

"Chicago Wedding Weekend"

5
416peppermintpatty, Farmington Hills, Michigan 08/10/2018

We were invited to a wedding in Chicago and had stayed at the Best Western River North a couple of times many years ago and were always happy with the hotel and the value. So, we decided to try staying there again. Although they no longer offer free parking, $25/night is cheap for Chicago! Room was clean, comfortable a quiet! I would definitely stay there again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for visiting us again and sharing the experience. We're pleased to hear you enjoyed your stay and will be back! We look forward to having you stay with us again soon.

"Great location."

4
NCNative007, NC 05/10/2018

Great location. Within walking distance to many good restaurants. Close to shopping. Rooftop pool has great views. Renovated rooms were nice. All staff we encountered were friendly--from the housekeeping staff to the front desk.

"Clean rooms, Friendly staff."

4
Shauna S, Wichita, Kansas 05/10/2018

The hotel is located very conveniently for public transportation. The lobby was small but nice. The staff was very friendly and helpful. When we arrived on our hotel floor we noticed some interior renovation being done, mostly cosmetic, so it didn't disturb our stay in any way. The room was small but clean, and the beds were comfortable. The A/C unit was a PTAC and the fan was very loud. It was not a unit you could constantly run the fan while on cooling mode so the fan was turning on and off all night. The street noise below was also very loud. The free internet was super fast, I was even able to download a movie to my phone for the plane ride home. All in all it was a decent stay. I would probably not choose this hotel again due to the street noise, and sirens, it made it difficult to get a good night sleep.

"Wonderful staff, great location, decent hotel"

4
severini2018, Tampa, Florida 04/10/2018

The front desk staff was wonderful and so accommodating to our early morning arrival, afternoon plans, and desire to be able to get settled in our room. Kindly and without asking they put a rush on housekeeping and we were able to get into our room long before standard check in time. The location was perfect for enjoying the river north area and just a few blocks from access to the red line. The room was nice and clean. Really the only downside was the noise. Could hear a lot of street noise (which I'm sure is common to all of the city hotels so nothing special there) but moreso could hear everything in the hallyways and surrounding rooms. We were only there for a night so not a big deal for us but definitely might be unpleasant over a longer stay.

"great place"

5
User 02/10/2018

this hotel was awesome. i always add little comments to the additional comments box when checking in to hotels just to see if they will ever do it. i asked for a bag of skittles on my pillow and ill be darn if they did have them on the pillow when i walked in. i was so pumped that it actually worked. just for that alone ill stay there again when i come back to Chicago.. it was very convenient to everything down town. we could walk every where and not seem like everything was 2 miles away. staff was amazing and friendly. great experience all around.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. We're pleased you enjoyed the stay and the Skittles! Our team takes great pride in the service they offer our guests and I'm glad to see that it shows! We look forward to seeing you again soon.

"Most convenient hotel for me!!"

5
User 01/10/2018

The Best Western River North Hotel is, in my opinion, the best hotel in Chicago for my needs. It is centrally located for business, shopping and many restaurants. the rooms are newly decorated, with free wi-fi, and parking is affordable and close to room elevators. The breakfast in the hotel restaurant was very good and reasonably priced. The free ice cream sandwiches 24 hours at the front desk was an unexpected treat also. I plan to stay there for all of my yearly trips for the foreseeable future.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you enjoyed the central downtown location, newly renovated rooms and affordable parking. We look forward to seeing you again on your next visit into Chicago.

"Brilliant location"

5
LeeAnn B, Adelaide, Australia 28/09/2018

Located near the hard rock cafe and in the restaurant area this hotel is well placed to walk, drive or take the hop on hop off buses around Chicago. The offer parking on site and the rooms are a good size with comfortable beds.Very happy with our stay and the staff were all helpful. Would definitely stay there again.

"Good Value"

4
User 27/09/2018

Staff were very friendly. Room was clean and neat. Great location. The property is obviously a bit older and parking is tight, but this is downtown Chicago and it is being renovated. They have free ice cream sandwiches and push pops if that is your thing.

"Chicago Vacation"

5
duarter986, Fresno, California 24/09/2018

Excellent trip. Hotel & staff were wonderful. Plan on staying at the same hotel next time we come to Chicago. Restaraunt next door was convient & excellent. Will tell all my friends to stay here. Also, a great value.

"Best Western is Best Midwestern Hotel!"

5
tvc15bowie, Saratoga Springs, New York 23/09/2018

We can't say enough good things about our stay. The staff was incredibly friendly and helpful. They even helped us plan our day trips. The room was very clean and comfortable. The vending machine ran out of water so we had to walk down to Walgreens. Not a big deal. The hotel is just a block away from a fabulous restaurant called Beatrix, and the Rainforest Cafe on North Clark Street is amazing - great for both kids and adults. The hotel restaurant could have been better, but the staff was great.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're so pleased to hear you enjoyed the hotel, from the room to the location is sounds like everything was just right for your trip! We look forward to seeing you again on a future trip into Chicago.

"Great value and location!"

5
myvalentinebaby, Niagara Falls, Canada 21/09/2018

Can't go wrong with this Best Western. Amenities were great. Service was good. Check in and check out were express. It was a hot few days in August but the Best Western had free Ice cream sandwiches for the asking!!! Felt safe while staying at this hotel. Best deal we found in Chicago was our accommodation. Can't go wrong!!

"Convent location, recent renovations!"

5
Born2travel2013, Edmonton, Canada 21/09/2018

Stayed for three nights, staff were welcoming and friendly. Wallace at the concierge table was amazing, gave us great ideas and warnings of where two ladies walking should not go to. Can walk every where from here. Rooms were spacious and newly upgraded, great place for the cost. Would stay again if coming to Chicago.

"Recommended, despite a couple of minor gripes"

4
r0mk0r, Madrid, Spain 17/09/2018

Stayed here for about a week in sept. Firstly, the location. This hotel is well-situated, downtown is in walking distance or you can get the 156 bus, which goes right past the hotel. The Clark/lake blue line tube station is ten minutes on foot. There are plenty of eateries in the area with prices for all pockets, even one next door which is accessible via the hotel lobby. The staff were extremely helpful and nothing was too much trouble. We arrived worn out after a flight and walk, and were checked in by a friendly girl - (Caitlyn?) who really made the process easy for us. The reception area is great, with seating and a couple of PCs and a printer, a real godsend. Hot drinks (tea and coffee) were available there during the day. The top floor pool, included in the price, is wonderful for a dip after a hard days sightseeing and the terrace offers some amazing views as you sit with a drink and dry off. Plenty of poolside furniture is provided. The room was nice, I'd say just the right size, in good condition with a great refrigerator. Coffee facilities were provided. Bed very comfortable. Curtains kept the light out very well. Television had lots of channels, not that we used it much. I think you can pay for movies etc. on it if you wish. Noise from outside was minimal (the odd siren) despite being on quite a busy intersection. Now for a few downsides. For me, an air conditioner is a metre-long white rectangle up on the wall which gently blows cool air into the room at the touch of a key on the remote control. Here, the air con was a monstrous lump of a metal box protruding through the wall below the window. This thing clanked, shuddered, vibrated, hummed and whirred and I am sure even people in the hotel opposite knew when it was switched on. You had two settings: unbearably clanky (i.e. no sleep) or slightly clanky ('fan only' ; you might be able to sleep with it set thus, if you were exhausted or have ear plugs). This relic of the Chicago's industrial past urgently needs consigning to the scrap heap IMO. The bathroom was tastefully tiled and well stocked with towels. However, the shower could have been a bit more powerful and a movable head would be useful. Again, probably due for modernizing. On that note, the lift was rather tatty and inadequately sized, and it's the first time I've been in a hotel lift with no mirror. Price of vanity I guess! Still, it worked well which is the main thing. The price was good, I would not call it cheap but then again, this is Chicago. All in all I would recommend this hotel and would definitely return.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you staying with us and sharing your comments. We're please you enjoyed the stay, location and rooftop pool area. We appreciate the feedback on items that could be improved and we will use this constructively. We appreciate you recommending the and we look forward to seeing you again on a future trip into Chicago.

"Best Western Chicago"

4
karenkernodle, Cincinnati, Ohio 16/09/2018

Very Clean, nice location, reasonably priced. Our only recommendation would be to update the air conditioners. Beds provided a comfortable nights sleep. We also enjoyed the coffee bar throughout the day and the breakfast from the dining area.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We re pleased to see that you enjoyed our location and value and that you found the hotel to be very clean. Our team takes great care in the service and cleanliness of the hotel and they appreciate the recognition. We hope to see you again soon.

"Nice to see"

5
User 15/09/2018

We enjoyed a lot there to see the place e and having great place to see there surroundings which makes me to having fun we enjoyed full there which was a place having great view and having beautiful locations to stay there

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North and sharing your comments. We're pleased you enjoyed your time in Chicago.

"Great stay"

5
User 15/09/2018

Great staff and a very nice, clean room. Wallace, the concierge was especially helpful and fun. Front desk staff took great care of the six of us. Breakfast at the restaurant was very good too with a wonderful waiter.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing you positive feedback. We're happy to hear you enjoyed the service from the team and the nice, clean room. We hope to see you again on a future trip into Chicago.

"Favorite Chicago hotel"

5
User 11/09/2018

We love staying at this hotel. The staff is consistently super helpful. The River North neighborhood is really fun and the hotel is so convenient. The parking garage is a big bonus and the overall value is great!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of our hotel. We're glad you find it to be a value and we hope to see you again soon.

"Great Escape"

5
dtorres1203, Chicago, Illinois 10/09/2018

Very clean hotel. Had to get away from home for a night and don't regret staying at this hotel. Jabig is awesome. Housekeepers were friendly as well as the parking attendant. Keep up the work. You all are awesome.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive comments. We will share your feedback with our team and we hope to see you again on a future stay.

"Great location!"

4
User 04/09/2018

This hotel is located in a great area! You can walk around and find anything you can imagine. McDonald's across the street, Starbucks down the street and every type of food your heart desires. The staff is very helpful and friendly!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. Our team takes pride in the service they deliver and we are pleased you found them helpful and friendly.

"Nice hotel, excellent staff"

5
lexmotor633, Harrodsburg, Kentucky 02/09/2018

The location is perfect, plenty of restuarants close. Close enough to attractions to be convenient but not overly expensive. When I am in the Chicago area, this is my preferred place to stay. Covered parking is nice.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North, we appreciate your business. We look forward to seeing you again soon.

" Very nice room this time"

5
AfishnamedArthur, Champaign-Urbana, Illinois 01/09/2018

This was my second stay at the River North property. The staff was very helpful and friendly. My first suite was a pit! But fortunately the manager moved me to a relatively newly renovated suite and I was very pleased. I was on the sixth from so the street noise was not too bad. Much better stay than my last visit.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We're pleased you enjoyed your stay. All of our guest rooms and suites were renovated at the same time and all feature the same decor and amenities. We look forward to having you stay with us again in the future.

"Chicago"

5
dadroot, Maryville, Tennessee 01/09/2018

Great price , great staff, nice rooms. Would like to see them work something out for a small breakfast with the restaurant that is on site. We will be back and stay here again. Close to many of the best restaurants and Michigan Avenue.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North and sharing your experience while at our hotel. We look forward to having you stay with us again on a future trip into Chicago.

"Above and beyond"

5
mbeverford, Honolulu, Hawaii 31/08/2018

The service was excellent, the room was perfectly decorated...and when our original flight home was cancelled because of a Hurricane, they extended our stayuntil flights were again allowed. Great service...Thank you

"Fun!"

5
User 30/08/2018

Our group of 6 was here at BW Rivernorth for 2 nights. Great price,fantastic breakfast, but.........the very best about BW Rivernorth is their Concierge Wallace!!! He was extremely helpful and knowledgeable. Our Chicago adventure was successful because of him. Thanks again Wallace for all you do!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We'll make sure to share your comments with Wallace!! We hope to see you again on a future trip.

""Great Hotel and Location""

5
uniquegirl, Jonesburg,Missouri 29/08/2018

This is a really great hotel. We were upgraded to a suite because we were celebrating our anniversary and it was very nice and roomy. The staff were always friendly, greeted us when we would enter the hotel and always helpful in giving directions or looking up addresses for us. The hotel was very clean and we never had to ask for anything. The location of this hotel was perfect. Once we got there, we never used our car again until time to check-out. Everything was in walking distance, Navy Pier, Willis Tower, restaurants and shopping. Would definitely stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased our team made your anniversary weekend even more special. We hope to see you again soon on a future trip into Chicago.

"Clean but Cramped"

3
Mackiemomo, Tecumseh, Canada 26/08/2018

Pros: Great location Clean Friendly Staff Cons: Extremely small elevators Very small rooms Stuffy Hallways The renovation is more updated decor than an upgrade of the facilities. Felt like an old hotel with fresh paint.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback, it is through this type of feedback that we we can make improvements. We apologize if your stay was less than expected. We are pleased you found the hotel to be clean with a great location and a friendly staff. While the renovations are complete of guest rooms and public spaces, we are still working on the exterior and elevators. We welcome a second chance to impress you.

"Great room and location"

4
Linda F, Wellington 25/08/2018

We stayed here for 3 nights and would definitely stay here again. The room we had was very large and in addition to the king size bed in the bedroom area there was a lounge area with couch, easy chairs and TV. There was also a fridge we could use.The room was quiet, despite being in a busy area of town. They hotel offered ear plugs if needed. We were easily able to walk into the shopping area and to Navy Pier.The staff on reception were helpful and courteous and you never had to wait long to talk to someone.There was a pool which we did not use but it looked good. Another good thing was that the hotel was easy to find. We flew into O'Hare and got the train ito town. We had printed out instructions before we left home.The only slightly negative thing was the lift. At one point there were 6 of us in the lift and it was very cosy.This would not stop us staying here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel and sharing your experience. We're glad you enjoyed the deluxe room and our central downtown location. It does make exploring Chicago easy! We look forward to having you stay with us again.

"Fantastic!"

5
Dbax, Phoenix, Arizona 24/08/2018

Stayed three days to see the Cubs. This place was great. Got a great rate, and parking was $25 a night, in their own garage with in and out privileges. This is a bargain in the area. The room was a little small, but very nice. Mattresses were great as were the pillows. HD television with a lot of channels. Good water pressure in shower. The El stop to Wrigley was only a five minute walk. Right across the street is a new McDonalds that has to be the largest in the country. Also a Portillo's restaurant and Al's Beef for Italian Beef sandwiches! Two thumbs up for this place. And I didn't even mention the free ice cream sandwiches!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of our hotel. We're happy to hear your stay was great and you found the hotel to be a value. It is our goal to be the best lodging value in downtown Chicago! We look forward to seeing you again on a future trip into Chicago.

"Chicago Fan"

5
M8986KXlisaj, Middleton, United States 24/08/2018

BW River North is a wonderful hotel! It is very clean, updated, and the staff is super friendly and helpful! We always stay here when in Chicago! $25 parking per night - what a great deal! We highly recommend this hotel!

"Nice Hotel and Employees"

5
B3615STsharonm, Macomb, Michigan 23/08/2018

Stayed here for 4 nights and hotel was clean, front desk staff was friendly and was a good location. McDonald's is practically across the street, so if you are coming with kids this is a good spot. Hard Rock Cafe 2 blocks away as well as Portillo's (Chicago style hot dogs). Also, over by McDonald's is stop #14 for the double decker Big Bus. Lou Malnati's, Gino's East and Giordano's pizza are all within walking distance if you are looking to try Chicago style pizza along with many other restaurants. Best Western has an enclosed roof top swimming pool (deep end is 8 ft) and immediately adjacent is an outdoor deck with beautiful views at night. Also, if you have kids or even if you do not, front desk has ice-cream sandwiches and push-up ice-cream available. Happy we selected Best Western River North for our stay. Thank you!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. It sounds like you had a wonderful time in Chicago and we are pleased you choose our hotel as where to stay. We hope to see you again soon.

"Best location and amenities"

4
User 23/08/2018

Location in the heart of Chicago, walking distance from every attraction and Michigan Ave. Excellent staff and amenities, such as wi-fi. Missed bottle of water in the room, though. Bed and pillows were excellent too, as the shower

"Renovated rooms"

4
Jenny K, Bridgeview, Illinois 21/08/2018

The building seems old on the outside, elevator and in the hallways. Our corner suite and the second suite were renovated and seemed very nice. Our AC wasn't working on a very hot day and we TRIED to deal with it but eventually called down about. After about an hour, the AC was replaced with a working one. We were in the room in the morning when the cleaning crew came by. I let them know when I thought we would be out for awhile. The maid service didn't come back until late in the evening when we had plans to have a small party with activities in the room so our room was never cleaned up. They gave us extra toilet paper and towels when we asked though. They did their best for a packed house situation.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We are pleased you enjoyed the recent renovations of the guest rooms and public spaces. We are currently finishing the exterior updates and will be completing the elevator upgrades this fall. We hope we will see you again on a future trip into Chicago.

"Not great"

3
User 21/08/2018

Room was loud (mostly sirens) - windows were up high so we couldn't see out of them - window air conditioner was in rough shape, no vent in the bathroom, so it got very hot. Location was convenient and staff was very nice.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North and sharing your feedback. It is through feedback such as yours that we are able to make improvements. We apologize if your stay was less then expected, this is not the typical feedback we receive. Our central downtown location is in the heart of Chicago and we're glad you found the location to be convenient and the staff to be nice. We hope you will give us a second chance to impress you.

"Great location!"

5
Charlotte H, Clintonville, Wisconsin 16/08/2018

We walked to Navy Pier, Millenium Park and several restaurants. You are right in the heart of the restaurant district!Very safe area, staff was very helpful, parking very reasonable. Loved the rooftop seating area!! Will stay here again next time we come to Chicago!

"A True Gem!"

5
Bert H, Mount Prospect 14/08/2018

I can't say enough about our stay in this great hotel! They were helpful with my reservation, when we arrived it was before checkin, but there was no problem using the parking early so we could start on our adventure. The Concierge was outstanding and extremely helpful. The room was very clean and beautiful. Beds and pillows were very comfortable. It was in a good location for all of the things we had planned. There is no doubt that we will stay here again!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience at Best Western River North. We're pleased you enjoyed the central downtown location, clean room and found the staff to be helpful. We look forward to having you stay with us again!

"Bad location"

3
User 14/08/2018

We stayed here one night and we were very disappointed. On the corner of a busy intersection downtown, super noisy, got no sleep whatsoever. Had to pay 25 to park, there was no free breakfast, our room stank of weed, the little air conditioner barely made our room comfortable. It barely cooled at all. The staff seemed inconvenienced to help while checking in, getting our bags upstairs or finding our room. Room service was rude. The only positives on this stay was the friendly front desk, the rooftop pool/lounge area, and I guess the cost compared to other hotels in Chicago. However. You get what you pay for.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback as it gives us an opportunity to make improvements where needed. We apologize if your stay was less than expected. Feedback such as yours is not typical of our hotel as our guests tend to love the central downtown location which makes it easy to visit Chicago attractions. Our $25 daily parking is the least expensive of all the downtown Chicago hotels. Most other hotels charge between $35-$65 per day. We welcome a second chance to impress you.

"Good, convenient hotel with affordable parking"

4
Moira M, Sacramento, California 13/08/2018

Where to park was one of my major concerns for Chicago, given that I was helping my son move across country and Chicago was just one of our stops. The BW River North had parking for only $25, and we were lucky enough to get one of the indoor garage spots, as we checked in at 12:30 (it was also great that our room was ready at that early hour!). The hotel was a short walk from the Chicago Art Institute, the Milennium Park along the river, and other major tourist sites. Also very close to great jazz. Room was A-OK, and there's a rooftop pool and deck, with great views.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments, we're pleased you enjoyed the stay and affordable onsite parking, its one of the amenities that makes our hotel unique in downtown Chicago. We look forward to seeing you again on a future trip.

"Good value"

4
Shelly J, Managua, Nicaragua 12/08/2018

Sure, there's a labyrinth between the buildings and you can get lost, but the roof top pool and view are great. The rooms are small, but the price is right. Beds are firm and towels are soft. Do ask not to stay near the entrance because that's where yours begin in the morning and it can be loud when the guides start talking.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you found value in our hotel and also enjoyed the roof top pool and sundeck. We hope to see you again soon.

"Well-located, cramped room"

3
Sandra S, San Antonio, United States 10/08/2018

The staff at this BW hotel were very friendly and accommodating;however, the AC and shower were not in good working order when we spent our first night there. Staff responded promptly to our requests to fix the problem after our first night. The location was a short walk to all major public transportation and we had covered parking. Bathroom is extremely small AC units are noisy.

"Great Place to Stay"

5
User 08/08/2018

This hotel was a perfect place to stay for a weekend getaway. The location is fantastic and you can walk most of the downtown city relatively easy. The restaurant and bar has amazing food. The staff was extremely helpful in all aspects and were able to provide some great spots in the area to check out.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you enjoyed the service and location and we look forward to having you stay with us again soon.

"July 2018 vacation"

4
peterdebs, Belfast, United Kingdom 06/08/2018

Good value hotel in good location. Room comfortable, clean and a good size for 4. The pool was a bonus for the kids. Good facilities, wifi, PC & printer in lobby and food available until midnight. Transport in the area was good and we didn't have to travel far to access the Blue Line to O'Hare.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We strive to be a great value in downtown Chicago and we are please you did find us to be a good value and enjoyed our central downtown location. We hope to see you again on a future trip to Chicago.

"Very nice, but kind of loud."

4
butterflysn1, Illinois 05/08/2018

The rooms are clean and the staff is above and beyond friendly. Our shower was draining super slow. We reported it to the front desk on our way out for dinner at Rainforest Cafe (right across the street) and upon our return the drain was fixed and worked great the rest of our stay. This was just one encounter with the staff among many as we came and went. They were always so friendly. The pool is huge for a city hotel pool. The "roof" deck was super nice with a good view. The location is convenient to downtown. My only complaint is the noise. We were there during Lalapalooza (we were not there for the festival, we were there on a family outing with our 4 year old daughter). We were woken both nights between 3 am and 4 am by loud presumably drunk groups coming back to their rooms. The street noise was also pretty loud, almost as if the cars and motorcycles were in our room with us (we were on the 3rd floor). However, so long as the A/C was running it blocked out all OUTSIDE noise, so we kept it blowing cold and constant! All in all it was a great stay, just going to check city events scheduled before booking next time!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your kind feedback. We're so pleased you found the team beyond friendly, they take great pride in the service they offer our guests. We are also happy to read you enjoyed the pool and sundeck, we agree it is a large pool for a city hotel! We do apologize for the noise from other guests. We do have security to assist if needed.

"Location, Location"

4
SallyTop4470, New Lenox, Illinois 05/08/2018

Perfect spot to stay if you want to shop Michigan Avenue, enjoy bars and restaurants in River North, and visit Navy Pier. Recently remodeled. Pizzaria Oro and their bar is great for a late night snack and a drink.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and calling us the perfect spot to stay for Michigan Avenue shopping! We're glad you enjoyed the recent renovations and our onsite restaurant and lounge. We hope to see you again on your next trip into Chicago.

"Great experience"

5
ricktarantelli17, Springfield, Ohio 03/08/2018

The hotel staff was very helpful and friendly. The front desk employees always had a smile on their face and you never had to wait long to speak with someone. The location was perfect and within walking distance for everything we needed. We loved the roof top lounge area!

"Loved it!!"

5
Julie R, Austin, Texas 03/08/2018

We only stayed one night here, but I wish we could've stayed longer. It's not a fancy hotel, but our room (419) was huge, had a nice view (it's an older hotel, so windows are small, but there's a nice thick inside ledge that you could sit on and enjoy the view), and was clean. The elevator is extremely slow so if it wasn't already there waiting, we took the stairs. The rooftop patio was wonderful - went up there in the evening and in the morning to relax and read. There are lots of restaurants and coffee shops within walking distance. Parking is $25/day - compared to other hotels was cheap. Employees were super friendly. Would definitely stay here again - for the price you can't beat it!

"BW River North Hotel Chicago"

5
ROCORIGRAD, Minnesota 01/08/2018

EXCELLENT customer service! Wallace the concierge and his staff are so helpful, knowledgeable and friendly. Hotel is in a great location as well. Walking distance to many sights, restaurants, and the blue line/green line. The rooftop sitting area was an excellent place to sit with a glass of wine at the end of the day. Pizza Ora was a very nice eating establishment right on the premises.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive comments, we're so pleased you enjoyed the service and location of the hotel. Our rooftop pool and sundeck are popular with our guests! We hope to see you again soon.

"Quite a nice place with excellent service!"

4
Judith R, Stratford, Connecticut, United States 31/07/2018

We enjoyed our stay at this Best Western. Walking distance to lots of great places, including Navy Pier, Millenium Park, Art Institute, Riverwalk, the Willis Tower. We never needed Uber or a cab till we left! The rooms are a bit small, but who stays in the room in Chicago? Great rooftop indoor pool and outdoor sundeck. While there is just a tiny lobby, we never sat there. Restaurant had a decent breakfast (we ate there 2 of the 3 days) - great continental plate with generous portion of fruit. We did get room service one evening - meh...but it was convenient. Staff were happy to help you get a cab, find you a place to eat, provide directions. Hallways were typical for a mid-level city hotel. Internet was speedy. Definitely would stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased you enjoyed your stay and were able to enjoy the rooftop pool and sundeck, they are one of our most popular amenities. We look forward to having you stay with us again on a future trip into Chicago.

"Low light of our trip"

1
User 31/07/2018

We've stayed here several times b4 it was always good, but this time we got room 432 with ice machine out side our door and kept waking us up all night. Next day we asked for a room change, they picked out a room for us and told us it would be waiting later that night. we left for our concert, when we came back late that night they did change our room and the room we were promised was gone. Ultimately the corrected it but room we got wouldn't look correctly and this all took too much effort. We will stay at another hotel next time.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments, it is through feedback such as yours that we are able to make improvements. We apologize this stay was less than expected and not similar to the other stays you have has with us. As you mentioned, you have stayed with us several times before without incident and we welcome an opportunity to earn back your business.

"great value, friendly staff, decent restaurant"

5
todc, Champaign, Il 24/07/2018

i have stayed at this best western many times. the front desk staff is always happy and pleasant to me. i have seen them be polite and as accommodating as possible to other guests who were rude. The rooms are good. not super fancy and somewhat dated but i have never had a problem. the TVs are flat panels but the remotes seem ancient. bathroom is nice. large counter top to put my toiletry bag and spread out. towels and sheets are good. had breakfast and dinner at the restaurant. breakfast is fast and good value. fully cooked breakfast of eggs, toast, bacon, coffee at a great price. if i book through my corporate travel website i get vouchers for free breakfast; a nice perk. restaurant makes good chicago deep dish pizza. have had the pizza many times. one night i had a steak; it was okay but not as good as had at a steakhouse the night before. i will stay here many more times.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for continuing to stay with Best Western River North Hotel, we appreciate your patronage. We're pleased the service the team offers impressed you. They take great pride in the service they offer our guests. We look forward to having you back with us again soon. Our negotiated corporate volume accounts do have additional incentives so we do recommend using your corporate travel site!

"Great location, good prices and wonderful staff"

4
AuntMartha, Chicago, IL 24/07/2018

Welcoming staff, from the parking attendant to the front desk to housekeeping. Excellent location for theater, shopping or sightseeing. Walking distance to the CTA trains and buses if you want to adventure farther to Wrigley Field or the Loop. Grocery and restaurants nearby. Their lounge is convenient for drinks or pizza, and the staff is attentive. Clean, recently updated rooms. They are small, but met our needs. The layout is a bit odd. Once you figure out the fourth floor is the cross over, it's okay. Reasonably priced parking is a real plus.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and recognizing the service our team offers, they always appreciate the guest comments. We're pleased you enjoyed the stay and found the hotel to be a good value. Our central location downtown Chicago does making sightseeing or shopping very convenient! We hope to see you again soon.

"Great location, wonderful staff"

4
Michelle C, Maple Grove, Minnesota 23/07/2018

Our family of 4 stayed here for a quick getaway. There are pros and cons to this hotel. Pros: GREAT staff! Everyone was friendly and quick to answer questions. My daughter forgot her toothbrush and they brought one up quickly. GREAT location! It was just a few blocks to Michigan Ave and there were lots of wonderful restaurants nearby. There is a great grocery store just a couple blocks away. We just bought breakfast there most days. GREAT rooftop deck and pool area. After a long day of sightseeing, we relaxed on the comfortable chaise chairs on the rooftop deck (beautiful views of the city!) and the girls swam. It was lovely! CLEAN rooms. The rooms are smaller, but clean and nice looking. PARKING was a great deal, with in-and-out privileges. Cons: Not a fan of double beds! My husband and I like a lot more room. The mattress was firmer than we like, and the pillows were a little too thick. The layout of the hotel is a little odd in that to get to the pool, you need to get to the fourth floor then go across to the other building, then you can take the elevator to the pool. After a couple times, we got used to it. I didn't love the shampoo dispenser on the wall. Not real quality shampoo or conditioner. Bring your own for sure. Would stay here again, but only if they had queen beds. The doubles were a deal breaker for me. But if you don't mind that, I highly recommend this place.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience of Best Western River North. We are so pleased you found the staff to be so helpful, they take great pride in the service they offer our guests. Our central downtown location does put our guests within easy walking distance of all Chicago has to offer and we are happy you also enjoyed the rooftop pool and sundeck. We hope to see you again on a future trip. We do have some suites that could accommodate a family allowing you to share a king instead of a double!

"Wonderful stay"

5
Kristi G, Little Rock, Arkansas 23/07/2018

I was a little nervous after reading some of the reviews as it was just my daughter and I, but we could not have had a more wonderful stay. The room was clean, big, and quiet, parking was a breeze, the Internet worked perfect and was fast, and the staff was exceptional, especially Wallace. He gave us recommendations every day when we left on where to go and what to do and he made us laugh. The location of this hotel could not be more perfect. We walked to Michigan Avenue for food and shopping, walked back from the CIBC Theatre where we saw Hamilton, and caught the red line subway a few blocks away that took us directly to Wrigley Field for the Cubs game. We would definitely stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. We're so happy you enjoyed your time in Chicago and you had a wonderful stay at the hotel. We look forward to seeing you again on a future trip.

"Budget Hotel in Desirable Location"

3
Chris C, Maple Grove, Minnesota, USA 23/07/2018

Staying in Downtown Chicago in the summer is very expensive so we were looking for a place that fit our needs at a lower price than we usually spend. Pros: Great River North location near many restaurants and 10 min walk to Mag Mile, $25 a night parking with in/out access and very accessible at any time-You likely won't find in/out parking at a hotel for less downtown, Staff was very friendly, free coffee, free internet (slow), nightly rate was low for downtown in the summer. Cons: AC unit sounded like a plane taking off when it starts up (about every 10 minutes during the night) Rooms are very small for 4 people w/2 double beds, the mattress was too firm, hallways smell worse than most hotels, the hotel is two different buildings connected by the 4th floor so many rooms do not lead directly to lobby/pool, the pool is not heated. Overall it fit our needs and was a decent value but if you are expecting 4+ star accommodations then there are plenty of other options in the area at a much higher price.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience, we strive to provide our guests a great value and even better service. We're pleased you found the staff to be very friendly. We hope you also had time to enjoy the indoor pool and roof top desk, as they are poplular with our guests. We hope to see you again on future trip into Chicago.

"Great Location and even better staff"

4
Bob M, Tofino, Canada 19/07/2018

The location is great. Close to the hop on and hop off bus ?? The check in staff were great. The breakfast was good. Easy check in and check out All and all it is a great place to stay Avoid going into Chicago during rush hour - ugly!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We're pleased you enjoyed the stay and the that the check in staff was great. We hope you had time to enjoy the rooftop pool and sundeck area as well. We hope to see you again on future trip to Chicago.

"River North Hotel - Chicago, Illinois"

5
hyates2018, Barrie, Canada 18/07/2018

Fantastic staff! Very pleasant and all staff have positive attitudes. No breakfast included, but there is coffee, tea, and ice cream! Location is very central and easy to walk to any amenities. There is currently construction across the street of the Rock and Roll McDonalds.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your kind comments. Our team takes great pride in the service they offer our guests and we are pleased that you found them all to have positive attitudes! Our central downtown location does make it easy to explore the city! We hope to see you again soon.

"Great Location!"

5
Jodi K, Mount Vernon, United States 18/07/2018

We enjoyed our night at the Best Western River North Hotel. It was great to have parking on-site and the fee was much lower than other properties. The room was small - but it was clean and comfortable. There is no breakfast included unless you purchase the specific package - but coffee is included. There is a roof-top area that is fabulous. We enjoyed our coffee up there - just wish we had checked it out the night before. The few is great! Hotel is within walking distance to many locations. Would definitely recommend this property and would stay there again!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased you enjoyed your stay. Our rooftop are is quite popular with our guests! As you mentioned the view is spectacular! We look forward to having you stay with us again on a future trip to Chicago.

"Concert weekend"

5
Onvetta, Indianapolis, Indiana 17/07/2018

This place is clean and organized. The staff were very friendly and helpful, if you needed anything it was given immediate attention. The staff even gave us exact directions to our destination from their lobby. Overall, this is a great place to stay. Attached and always attended garage parking, secure entry, and always a staff member on duty .

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We're pleased you enjoyed your stay and the service from our team. We look forward to seeing you again soon.

"Wrigley Field Concert Stay"

5
User 16/07/2018

The Best Western on Ohio was perfect for our stay. We were in for a concert at Wrigley Field . It's in a great location, just a few blocks from the Red line (CTA) -- the $25 parking fee was great. The rooms are small, but clean

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing us and sharing your experience. We are happy you found the hotel to be the perfect fit for your stay and we hope to see you again on a future trip into Chicago.

"Great Location"

5
Katie F, Chicago, IL 13/07/2018

Hotel was in a great location, bed was comfortable and parking was very reasonable! Will stay again! I received breakfast as part of my stay and it was okay for being a free breakfast as I don't eat much!

"Cubs Trip"

5
cmarcum1025, Indianapolis, Indiana 13/07/2018

This hotel was at an excellent location with easy parking. It was close to many places to eat for all budgets. The staff was very friendly and the free ice cream for kids was a great touch. We were close enough to walk to the Mile and the Navy Pier.

"Best Western river north Chicago"

1
User 11/07/2018

It was a horrible experience there was urine on our mattress that my child had to sleep in the staff was very rude they only gave me 15 dollars off a 600 dollar stay there was mold in the bathroom very loud and very dirty they did not vacuum it it was a bad family vacation my daughter got very sick would not advise anyone to stay there still fighting to get money back and manager not calling back and general manager very rude to sent me bad email back to not recommend at all never again there were bugs in it to

"This is a good hotel in downtown Chicago"

5
Steven S, O-Fallon, United States 11/07/2018

Not much to look at outside but the rooms are clean, quiet and comfortable. The staff was exceptional. Everybody was helpful. Smiles all around including the extra effort by the bellman to take care of our bags and hail a cab. Price was extremely reasonable for a downtown Chicago hotel. 6 blocks from the Miracle Mile, 12 blocks from the Navy Pier...this is a great hotel to stay at.

"Great location"

4
djones118, Sibley, Illinois 09/07/2018

Great place to stay, friendly helpful staff. lots of good places to eat and bars within walking distance. Parking only $25.00 a night a rare find in Chicago. Pizza Ora is fantastic! Great pizza and other food. Owners are great, we try to stay here every time we come to Chicago.

"Fairly decent deal for a convenient location in renovated digs"

4
dougmendoza, Chesterfield, Missouri 03/07/2018

So staying in Chicago near Michigan Ave. isn't cheap, but the Best Western here saves you enough to make it worthwhile. I believe parking used to be included years past, but now it is $25/night. Still a good deal, considering the robbery that other hotels there charge for it. Desk employees and parking attendants were all extremely nice and helpful. I was Quite happy with the room. They must have been recently renovated, so all fixtures and the room itself were new and clean.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us again on your recent trip into Chicago. You are correct, we did just complete a renovation of the hotel guest rooms and public spaces. We're pleased you found the value in our $25 daily parking and enjoyed the service from our team. We look forward to seeing you again soon.

"Great Stay!!!"

5
techdude221, Montague, New Jersey 01/07/2018

I stayed at the Best Western River North Hotel while attending the ISTE 2018 conference in Chicago. This hotel was not one of the hotels that the convention committee had purchased a block of rooms but was reasonably priced and only a few minutes from another hotel that I could easily get the shuttle bus back and forth from the conference. I had a one-bedroom suite which was clean and comfortable. The staff was friendly and helpful. If I remember correctly, if not every time, almost every time I left the hotel or returned, somewhat at the front desk greeted me. It may not sound like much, but those small pleasant greetings go a long way with me. I especially want to acknowledge Joseph. On the day that I left, he got my bags that were being held which is not a big deal. However, I waited in the lobby for about an hour for my shuttle to the airport and noticed how personable, accommodating, and helpful he was to all the guests that walked through the doors. He surely made everyone feel welcomed. The hotel is within walking distance of many of the major attractions, restaurants, and nightlife. It's also close to public transportation and there is a public bike rental station only a few blocks away. Overall, it was a great stay at the Best Western River North Hotel.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us and sharing your experience. We're pleased you enjoyed your stay and found the team to be be friendly and helpful. Our central downtown location does put our guests within walking distance of attractions, dining and shopping as you mentioned! We hope to see you again on a future trip to Chicago.

"Nice Hotel "

5
jb230, st louis mo 27/06/2018

This hotel is in the restaurant district in downtown Chicago. We liked staying here. We were about 13 blocks west of Navy Pier (a nice walk). The hotel reminds me of several I stayed in Europe. The elevator was small and the hallways were plain. Our room was amazing! We had a 2 queen bed suite. It was big with nice beds. We were on the 2nd floor and it was fairly quiet at night. The front desk staff gave good restaurant recommendations. We will stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We're so pleased you enjoyed the service from our team and the central downtown location of our hotel. We hope to see you again on a future trip into Chicago.

"Happy in the Windy City"

4
kbebault, New Hope, Minnesota 23/06/2018

I am happy to be able to share with you that this place is a gem. The Hotel Lobby and public areas were very clean and services offered were exceptional. Additionally the on-sites parking was very convienent as well. The Room we stayed in was very comfortable; the air conditioning system is to load and could use a refit with newer and much quiter models but overall the room was very clean, comfortable and very satisfying. The Bar/Lounge locates within the restaurant is also very nice. The staff was very courteous and the cost for drinks was good as well. The Cafe/Restaurant experiance was not one that we enjoyed (at all). The staff was not at all courteous nor very professional. The food quality, portion sizes and plate presentation was horrific at best. The cost you pay for food is not justified; as one should be given a much better wow factor when the hotel promotes their Cafe/Restaurant as they do. Overall, I would recemmmend to anyone going to Chicago to stay here and we will stay here again upon our next visit.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you enjoyed the hotel, service and our affordable parking. We appreciate you recommending the hotel and look forward to seeing you again on a future trip.

"Family oriented and staff friendly"

4
User 22/06/2018

Want to thank all the staff. It was our first visit to Chicago and they made sure we knew the things to do and places to eat. We bought the City Pass and Trolly Pass which allowed us to hit all the sites we had time for. We also had a chace to catch a White Sox game. Staff gave us directions and all the information we needed to feel comfortable traveling in a large city. The pool was great and sitting on the roof deck was very relaxing. Our room was very clean and well maintained. I would recommend this hotel to people on a budget and don't want to drive too far into the city. Thanks again to All the staff.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. Our team take pride in the service they offer and we are pleased that they made you feel comfortable on your first trip to Chicago, it sounds like you had a great time exploring the city. We hope to see you again on your next visit into Chicago.

"Average hotel with great location"

3
redheadtraveler08, san francisco 21/06/2018

The air conditioners in this hotel go off and on loudly! Our room was clean but dark and gloomy. Front staff were helpful, location is great. If you can afford better I would suggest you book another hotel. There is construction across the street so ask for a room in the back.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback, it is through this type of feedback that we can make improvements. We are pleased that you found the room clean and the location good. Our guests typically comment that they enjoy the recently renovated rooms and public spaces, but we do apologize if any part of your stay was less than expected. We hope you had time to enjoy the indoor pool and the sundeck while you were at the hotel. We hope you will give Best Western River North a second chance to impress you.

"Great Place to Stay"

5
villafme, Milwaukee, Wisconsin 20/06/2018

We stayed here once before in 2017, and it had been such a great deal, that we decided to stay again for my daughter's birthday. We rented two rooms across from each other right off of the main hallway (which I assume helps with the noise level, as it was quiet all night); both were clean and spacious. The girls loved swimming in the pool, and ordering delicious late-night pizza from their restaurant (that delivers to your room). The staff was very helpful and accommodating. It was so nice to have parking (and security) right on the premises. The hotel is also in a great location, with everything in walking distance (restaurants, bars, the magnificent mile, etc.). This is now our go-to place to stay when we're in the city.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience, we appreciate you staying with us again. We are pleased you were able to enjoy all the amenities the hotel offers; parking, pool, room service. We look forward to seeing you again on your next visit to Chicago.

"great deal! "

5
User 16/06/2018

after staying at the inn at Chicago for a few nights we switched to this hotel. personally I liked it way better! the rooms were larger as well as the bathroom! they also had a pool and work out area. The resteraunt was decent and the staff all-around were fabulous! they helped us with everything to booking tours and storing our bags

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We're pleased to hear you enjoyed Best Western River North over the other hotel. Our team takes great pride in the service they offer and we are pleased you found them helpful. Please come back again and visit on your next trip into Chicago.

"great value for stay but not parking"

4
fattmatt20, Amberg, Germany 13/06/2018

Check in was only at 3 but they had some rooms available sooner. We were upgrade to a large room. breakfast was not included and is better eaten outside. location is good and you can walk to most places. Loud due to many police sirens at night and a 25 $ charge for motorcycle parking. Friendly and helpfull staff just charged my creditcard twice.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased to hear you enjoyed the large room and the central downtown location of our hotel. Our $25 daily parking is the least expensive of the downtown Chicago hotels. Most other hotels charge between $35-$70 per night for parking. The second item you see on your credit card statement is an authorization, not a charge. These authorizations are released based on the schedule of your banking institution. We hope to see you again on a future trip into Chicago.

"Room and hallway smells bad!"

4
Herma R, St. Albert, Canada 10/06/2018

As soon as we stepped off the elevator onto the 5th floor, the odor of urine was present. Heavy scent of deodorizers, possibly used to mask the smell. Although our room was nicely renovated and the bed was very comfortable, the odor of urine and feces was the first thing we noticed. Since the location of this hotel is excellent, we tolerated the odor. Perhaps the odor is due to being a very old building? Walking distance to the Magnificent Mile, Millennium Park, the river, the lake, and many wonderful restaurants. The staff were very courteous and helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. Feedback such as yours allows us to make improvements. Comments such as yours are not typical of our hotel. Please be assured we will investigate and make any needed corrections. We are pleased you enjoyed the central downtown location of the hotel. We are confident, given another chance, River North Hotel will impress you.

"Wonderful stay.."

5
Krissy_Roberts, Madison, Wisconsin 09/06/2018

My room was excellent, it was roomy, very clean and nicely furnished. It was so nice that I can't wait to go back. The staff was helpful and polite and the location was close to most of the sites downtown. The concierge was very helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We can't wait to have you back! We are happy you found the team helpful and polite and the room clean and nicely furnished. We hope you had time to enjoy the pool and sundeck while you were in town. We lood forward to seeing you soon.

"Good location Great value"

1
ShellyMt_Pleasant_MI, Mt. Pleasant, MI 08/06/2018

Location makes Michigan Ave. within a few blocks walk. Proximity to many attractions on foot. Rooms have been recently remodeled. Good value. Parking is more reasonable than many hotels and easy in and out is helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased you found the hotels to be a good value and enjoyed the recent renovations. Our parking is the best deal of the downtown Chicago hotels, as you noted. We hope to see you again on your next trip to Chicago.

"Not the best best western but good for location"

4
amer_can, Calgary 08/06/2018

The renovated BW Riveer North was fine for where it was located but the wifi was very spotty. No breakfast included as in most BW. The prices were up there for a BW but Chicago is Chicago!!! Staff was helpful.. Cabs were cheap!! Weather was brutal(no fault 0f BW) A/c needed adjusting every day (too hot at night) Scuzzy parking lot view.. Next door to Blues Bar (super) easy access to eateries. Own restaurant was good..Bed and linen good. Single hide-a-bed was good.. Towels good..Bathroom tiny, one at a time sort of a place.In all good for location. A little pricy but still ok.. Nice pool area (enclosed) and nice sun deck.. Not used too cold, rainly and windy..

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased you enjoyed the location and found the staff helpful. We apologize the wifi was less than expected and will investigate that issue. While we do not offer a complimentary breakfast, we do have a full service restaurant that is open for breakfast, lunch and dinner. Room service is also available. We hope you can come back when the weather is better to enjoy the pool and sundeck.

"Not Plus Size friendly"

2
Deena T, Middletown, United States 02/06/2018

Two people, two Queen beds: Individual weight did not exceed 240 lbs (1 guest) - However, rooms were small/tight, bathroom was extremely tight. Smell and outer appearance needs improvement. Parking attendants were very helpful. Room service - food cold on arrival, missing food items (it was sent up quickly after calling). Not my greatest stay with BW

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback, it is through feedback such as yours that we are able to make improvements. We apologize that your stay was less than expected. Feedback such as yours is not common for Best Western River North. Please be assured that we take any corrective measures needed. We are pleased you found the team to be very helpful. We are confident, given another chance, Best Western River North will impress you.

"Nice Hotel--Reasonable Prices"

5
Traci G, Kentucky 30/05/2018

This is a nicely renovated hotel in an older building. We stayed in the king suite with separate sitting area. The room was very big and had a nice layout--sofa, desk, chair, TV, and coffee table in one room and bedroom with bed, chair, and ottoman in the other. The room was clean, had plenty of towels, and everything was in working order. My only suggestion would be to add a small microwave to the king suites. This room already has a small fridge which came in very handy for leftovers and cold drinks. When we needed an extra pillow they were quick to bring several up to us. There is a lot of city noise since the windows seem to be pretty thin and there are so many of them. Also the windows are about half windows I am short and couldn't see anything but the sky. The hotel does offer earplugs. We enjoyed our stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience at Best Western River North. We're pleased you enjoyed the stay and the suite. We look forward to having you stay with us again on your next trip into Chicago.

"Great Hotel BUT"

4
User 30/05/2018

The hotel was great .clean comfortable beds, The pool and sunning area were great and all the staff was really friendly and helpful especially Michael in parking in the evening However two major things that I did not like number one there's not enough parking spots for the number of guests .we had a great spot when we first arrived but after we took our car out the next morning we could not find a place to park when we came back even though you're paying $25 a night for parking Secondly , half of the rooms in the hotel do not have windows you can look out .I cannot stand this .and was not aware of it when I booked a room I've never seen this in a hotel in my life where the windows are covered halfway up and you can only look out the very top half .you can see the sky and maybe the tops of some of the upper buildings This alone would make me question whether I would stay there again because unless I could get a room guaranteed with windows I would not

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing you feedback regarding your stay. We're pleased you enjoyed the room and service from the team. We apologize if there were other aspects of the stay that were less than expected. In times of high demand, we sometime are required to double park cars. Due to the unique architecture of the building, the windows in our suites do start higher than an average window. We are always happy to accommodate a request for a different room. We hope you will stay with us again on your next trip to Chicago.

"Don't go here and clog up a place I like."

5
Heather P, Naperville, Illinois 29/05/2018

Parking is less expensive than other places.There is a POOL. People are nice. Beds are comfy. Don't go here. It's mine. Bathrooms are black and white subway tile. You'll hate that, so stay away. Oh, and there are not enough elevators, so stay at a luxury hotel with no pool. Please.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you Heather for sharing your feedback, we love your sense of humor! Our parking is the most reasonable of all the downtown Chicago hotels and the pool and sundeck are an added bonus! We look forward to seeing you again soon.

"Great Staff"

5
drakedubay, Stevens Point, Wisconsin 28/05/2018

Excellent hotel, great location, and the entire staff was fantastic. The pool and patio area was a great bones to this hotel. For an older building the remodel was very nicely done. Only negative is no refrigerator or microwave on our room.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We're pleased that you liked our recent renovations and the service our team offers to our guests. Our indoor pool and sundeck are a popular amenity with our guests and we we are also glad you had time to enjoy them during your stay. We hope to see you again on your next trip into Chicago.

"Great location and very good value in Chicago downtown"

5
alejov891, Miami, Florida 25/05/2018

This is the second time that we stayed at BW River North Hotel. Location is great as it is close to many downtown attractions. Room is very clean and comfortable. Staff is friendly and helpful. They allowed us to check in early without extra charge. Restaurant in hotel is inexpensive and quality of food is good. Excellent pizzas. Very good breakfast for a reasonable price.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your loyalty to our hotel, your business is appreciated. Our central location does allow our guests to visit Chicago's attractions with ease. We're please you also enjoyed the restaurant. Our goal is to be Chicago's best value in downtown Chicago and we are pleased to read you found us to be a good value.

"Great Location & Even Better Staff"

5
GeorgeLee13, Chicago, Illinois 23/05/2018

The hotel itself is in a great location with clean rooms that were ready before check-in time but what made this trip particularly special was the staff. We had a housing situation fall through and Andre on the front desk staff went above and beyond to make sure we had a place to stay. The bellman was also incredibly friendly and recommended a couple different food options WITH directions; all of which were phenomenal. Noteworthy professionalism on behalf of all of the staff with a special shout out to Andre

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. Its our goal to provide legendary customer service to our guest and we are so pleased to read that the service they provides made such an impact on your stay. We will ensure DeAndre is aware of the kind comments and we hope to see you again on your next trip into Chicago.

"downtown vacation"

5
David C, Fort Dodge 23/05/2018

Our first stay in downtown Chicago, and a great one it was. the staff at the hotel was great in giving us information from where to go to where to eat. Very friendly and accommodating. Hotel was very clean, room was also very clean and spacious. We will be back.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing to stay with us on your first visit to Chicago! We're pleased you enjoyed the hotel and the service from our team. We hope you had time to enjoy the indoor pool and sundeck while you were in town, the views are amazing! We look forward to seeing you again on your next visit.

"Great staff and value"

5
Kennedyfamfive, Pine Mountain, Georgia 22/05/2018

The staff are awesome here. They were so friendly and helpful. We stayed two nights and had no problems. The room was very clean and spacious. The bathroom design provided two sinks which was great. Will definitely stay again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. Our team take pride in the service they offer and we are so pleased you found them awesome! We look forward to having you stay with us again soon.

"Great Service & Location "

4
Rick O, Indianapolis, Indiana 22/05/2018

We showed up a few hours before check-in and we're delighted that our room is ready and they checked us in quickly. The Wi-Fi is nice. We parked downstairs in the parking garage. It rained. Water and concrete compound trickle through the ceiling and got all over the car. Other than that it was a perfect stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We're pleased you enjoyed the stay and we appreciate you letting us know of the situation with the ceiling, we will definitely look into this issue. We hope to see you again soon on a future trip.

"Nice place"

4
User 20/05/2018

Hotel was nice, clean and some areas were updated nicely. Staff was all helpful and pleasent. Mike, the valet, was very accommodating. The location was perfect walking distance from every where we wanted to be. I will be back!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We look forward to having you back with us again soon.

"Wonderful staff, great location, but not perfect."

5
JMO63, Urbana, Illinois 18/05/2018

We stayed here to attend a show at the Lyric Opera (they have a package). Everyone who works at this hotel are wonderful and yes I mean everyone. The parking guys helped with parking my van and hailing cabs (thanks .Michael). Front desk staff (sorry I don't have names) answered questions, asked daily if we had what we needed and when we had a problem at 12 am they were quick to help and solve the matter. Plus they called to follow up and make sure everything was fine. The room was very comfortable and the beds slept very well. My only complaint was the air conditioning. In room unit that you couldn't set lower if you wanted it to be cooler in your room. I'm sure if I had asked it could have been changed, but most days/nights when we returned I was too tired to care! Ate breakfast and ordered room service. Again, wonderful staff and food. I recommend the French Toast and the Nachos. Yum ??. We will definitely stay here again and I will recommend it to others.

"Probably value hotel in downtown Chicago"

4
User 16/05/2018

This is nice hotel, very well located in downtown Chicago. The rooms are reasonably large and the functionality is basic but adequate. The location is superb, not too far most parts of downtown Chicago, whether the Magnificent Mile, Navy Pier or Millennium Park. Value for money hotel, which provides fee WIFI but you have to pay for Breakfast. Recommended.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your recommendation. We strive the be the best value of the hotels in downtown Chicago and we are pleased you found us to be a good value. Our central downtown location does put our guest within walking distance to most attractions, dining and shopping, as you mentioned. We hope to see you again on your next visit to Chicago.

"Always consistent"

5
SEF3, Sullivan, Illinois 12/05/2018

Always stay there and they never disappoint. Great location in the river north district, clean rooms, parking, pool and restaurant. Great views from balcony on the pool level. Don't skip the deep dish pizza downstairs.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued loyalty to Best Western River North, we appreciate your business. We're pleased you continue to enjoy the location, service and amenities of our hotel. We look forward to seeing you again soon.

"Wonderful Hotel"

5
septoct1949, Fort Wayne, Indiana 11/05/2018

Great location,great parking, great people, very accommodating. Room very clean had everything you would need. Michigan Ave within walking distance and on the way there everything else anyone could want. Nice bar area.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We're happy that you enjoyed your stay. Our team takes great pride in the service they offer our guests. Our central downtown location does make enjoying Chicago easy, with so many options within walking distance. We hope to see you again on your visit to Chicago.

"Spring Break."

5
User 11/05/2018

Dated hotel but really clean and nice. Staff super friendly. Onsite parking for $25 a night - this is a deal in Chicago. Pool nice. Room was probably the cleanest I've ever seen. Good location to Michigan Avenue.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience! Our onsite parking at only $25 per day is the best deal of all the downtown Chicago hotels, as you mentioned. While our has been in Chicago for sometime, we recently completed a renovation of all the guest rooms and public spaces, including the pool, fitness room and outdoor sundeck. We are pleased you found your room to be the "cleanest I've ever seen", out team takes great pride in their work. We hope to see you again soon on your next trip into Chicago.

"ideal location"

5
ccmomcat, Prairieville, Louisiana, United States 08/05/2018

The River North was in a perfect location to access sights on Michigan Ave.Plenty of restaurants within walking distance. easy access to CTA rail and bus lines. Room was large and comfortable. Restaurant good for early breakfast. Staff very friendly and willing to answer questions and suggest attractions, restaurants etc. Wallace at concierge always smiling and helpful. Rooftop pool and deck a great place to unwind after a day of sightseeing. Would definitely stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. We're pleased you enjoyed the hotel, our service and the central downtown location. We hope to see you again soon on a future trip to Chicago.

"Great Price and location"

3
Amy S, Hudsonville, Michigan 08/05/2018

City noise - yes, but no more than elsewhere. Great price on the room and parking! Everything was very clean and close to great restaurants and bars. My only complaint is that even though the A/C compressor is very loud, you cannot chose to run it with a continuous fan to help block out city noise, other guests or snoring partner!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We so pleased you found our prices to be great and enjoyed the central location of our hotel. We hope you also had time to enjoy the indoor pool and sundeck while you were here. We hope to see you again on your next trip to Chicago

"great"

5
shrfrison15, Saint Louis, Missouri 07/05/2018

I really do not have no tips besides get 1 more elevator. The stay was great and the service was too! My friends that stayed with me loved it as well. the valet person even told me directions of where I needed to go, so I really appreciate that.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience at Best Western River North. We're pleased you stay and the service were great and that your friend also enjoyed the stay. We look forward to seeing you again on a future trip to Chicago.

"Best Western River North, Chicago"

5
Marilyn B, New Gloucester 06/05/2018

We have tried two other hotels in downtown Chicago and we returned to this one the second year in a row. The staff is very helpful and friendly. They immediately acknowledge your presence with a smile, even if they are on the phone. The garage parking is easy in and out and provides easy access to your vehicle in case you forgot something. There is a restaurant onsite which provides excellent food and again, great service from the staff.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us again, we appreciate your loyalty to Best Western River North. Our team take pride in the service they deliver to our guests and we are pleased to see you found them helpful and friendly. We hope you had time to enjoy the rooftop deck and indoor pool while you were in town. We hope to see you again soon.

"Excellent "

4
Npootz, Adelaide, Australia 05/05/2018

We recently visited Chicago on our holiday to the US, from overseas. We had no knowledge of the city, and chose this hotel mostly on price. We couldn't have been happier with our choice, the location is right in the middle of the city, within easy walking distance to most highlights. The buildings itself is a little older and has slightly more character than your average hotel chain. The staff at check-in were very helpful and friendly, and most importantly for us, the parking was simple and easy to find (which it often isn't in city hotels). The cost for parking was $25 per night, which is very reasonable given what most hotels charge for parking in Chicago. It is in the same building, so no issues with traipsing luggage too far, etc. Our room was very spacious (a corner room), and although it was near the elevator we didn't hear any internal noise. The only negative (and it's no fault of the hotel), was the traffic and street noise, which could be drowned out a little by putting the air conditioner fan on. It would be the same in any big city, unfortunately. There are many restaurants nearby, and one in the same building if breakfast is required. Overall, this represents great value for money in an expensive city, and would definitely recommend it.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience while at the hotel. Our goal is to be Chicago's best lodging value and we are pleased to read your comments regarding the value. We hope to see you again soon on your next visit to Chicago.

"Great stay!!"

5
NicoleHewes, Fort Wayne, Indiana 02/05/2018

This was my first time staying in a Best Western and I loved it! The staff was very friendly, especially Wallace! We got to check into our room early, which was nice! The check in process was quick and easy. The room was very nicely decorated and clean!! The hotel is in a great location, close to everything we planned to do on our trip. I would highly recommend and I will come back!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're please you enjoyed your first stay with us and that you will be back again!

"Great Value and Great Location!"

5
Karla H, Green Bay, Wisconsin, United States 30/04/2018

We always stay at this hotel when we come to Chicago, whether with our teenagers or just us; it has great value in comparison to other hotels; 6 blocks from the Magnificent Mile; the staff is courteous and helpful; there are fast food and other restaurants close by; just a go to for us when we are in Chicago!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your loyalty to Best Western River North, we appreciate your business. Our goal is to be Chicago's best value for downtown hotels and from your comments it seems we are headed in the right direction! We look forward to see you again soon.

"Good Location, Friendly Staff, Clean Rooms"

4
MeghanAnnRose, San Antonio, Texas 30/04/2018

This is a great hotel if you do not plan on spending a lot of your time in your hotel room. My room was on the small side, and with my son's Pack n Play was a little tight. However, the room was clean, well-furbished, and modern. The staff was exceptionally friendly and helpful, which I sincerely appreciated. I would recommend staying here if you are looking for a good hotel that you can get a good night's rest in, but that you won't spend a lot of your day in.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We're pleased you found the room clean and that you enjoy the recent renovations we completed of the guest rooms. We will ensure our team knows of you kind comments as they take great pride in the service they offer our guests. We hope to see you again on a future trip into Chicago.

"River North"

5
olivergary2018, Indianapolis, Indiana 29/04/2018

Great hotel and nice staff. the hotel was very clean and quiet. close to all shopping and the Navy pier. close to nice restaurants. We stay & this hotel for the price and value for Chicago. The only drawback was the addition of paid parking of 25.00.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We're pleased you enjoyed the stay and found our hotel to be a great value. While our daily parking is $25 per day, this is still the lowest of all the downtown Chicago hotels. We appreciate your business and hope to see you again soon.

"Amazing value exceeded expectations"

5
Michael B, Saint Louis 28/04/2018

I stayed at this Beat Weatern for business and selected it because it was one block from my business seminar venue. I didn't expect much given the low cost but the hotel far exceeded my expectations and was a great value. The new renovations were very nice. Everything was clean and in good working order. The staff was helpful and the free internet fast enough to allow me to work on my laptop. The location was convenient allowing me to walk to Michigan Avenue shops during a break and eat at some good restaurants. Parking was easy and only $25 a day. I highly recommend this hotel especially for the money.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are a great selection for either business or leisure travel. We are pleased you liked our recent renovations and the service our team offers our guests. Our central downtown location is popular with our guests as it makes walking to Chicago shopping, dining and attractions a breeze. Thank you for your recommendation and we hope to see you again soon on your next trip into Chicago.

"Had a great time!"

5
User 27/04/2018

Awesome location, great little spot. Excellent service! They let us check in hours early and were really friendly and helpful. You can't beat the location, either. It's smack dab in the middle of touristy stuff but also SO close to trains and buses so if you're looking to go somewhere more authentic than the Hard Rock Cafe, it's a breeze. Also Portillo's is right there. Get a hot dog.

"happy"

5
User 26/04/2018

Whenever I am in downtown Chicago for business I stay here because of the on site parking, clean rooms, and location. Downtown Chicago is a noisy city so plan on running the fan during the night to block out all the street noise.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your loyalty to Best Western River North , we appreciate your business. We look forward to seeing you again soon.

"Great location, ok hotel"

3
User 26/04/2018

Old, refurbed hotel in a great location. My friend and I were not informed that parking was not included in the price of our stay and I was very surprised when I saw the hefty charge on my card after. For future guests I would advise parking elsewhere or if possible, not bringing a car.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments, as they give us an opportunity to improve. Our $25 daily parking is the lowest of all the downtown Chicago hotels. We recently completed a full renovation of the hotel guest rooms and public areas, including the indoor pool. We're pleased you enjoyed the central downtown location of our hotel.

"Great Location for all the sights"

4
Mary A, Simi Valley, California 23/04/2018

The Best Western River North Hotel was located just where I wanted to be for walking to all the great sights and for food and drinks! The rooms were not super fancy but nice and quiet. The staff was exceptional, especially Wallace the bellman. He was always cheerful and made me smile. He provided great directions and recommendations. There was some construction across the street but didn't really bother us during our stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased that you found the team to be exceptional. Our central location is a hit with most of our guests as you mentioned, you will be in walking distance of most Chicago attractions. We hope to see you again on a future trip into Chicago.

"Great stay"

5
N5437MNdawnc, Chicago, United States 23/04/2018

Second a year in a row staying at this place, in tow for Volleyball, Windy City Qualifier. Walking distance to everything we needed. Slept great! the room was perfect for just the 2. parking fee was much less than anywhere else in the area.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. Our parking is the most reasonable of all the downtown Chicago hotels, as you noted. Our central location does put our guests within walking distance of most Chicago attractions. We're pleased you enjoyed the stay and hope to see you soon.

"Best Western River Hotel"

5
Joelle B, Greenbackville, Virginia 14/04/2018

Greeted by professional staff and very nice lobby, our room was tastefully decorated and the bed comfortable. The biggest plus to this hotel is its location, close to all that downtown Chicago has to offer, at a reasonable price. Walking distance to so many restaurants, the lakefront, theatres and other entertainment. Parking Garage is on premises, convenient, well-attended and safe; $25/night rate allows in and out. No breakfast, but free ice cream and fruit in the lobby

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are pleased you enjoyed our great downtown location and the recent hotel renovations. Being Chicago's best value is a top priority, so we are happy to hear you found the prices reasonable. We hope you will stay with us again on your next trip to Chicago.

"Nice place...great location"

4
Michael H, Davenport 13/04/2018

The Best Western River North Hotel is well worth a look if you plan to be in Chicago for a couple of days and want a reasonably priced, clean, well-located hotel. The staff during our visit was first rate...friendly, helpful and full of good recommendations for local places to eat. Parking at $25 per day is super reasonable for Chicago. The only downside to the stay is the hotel's lack of complimentary breakfast. This is something we have gotten used to at other Best Western hotels and for that reason only I have giving the hotel a four instead of five rating.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. While we do not offer a free breakfast, our onsite restaurant is open for breakfast, lunch and dinner. Room service is also available. Our team takes great pride in the service they offer and we are pleased you enjoyed your encounters with them. We hope to see you again soon on your next trip to Chicago.

"Fifth time and still very fine."

5
SYLVIATOPEKA, Topeka, KS 12/04/2018

This was our fifth visit to BWRN. The rooftop deck with the great view has been refurbished and is lovely. The indoor pool is sparkling clean and comfortable. We always enjoy the King Deluxe rooms because of their extraordinary size, sleeper sofa, comfortable chairs, refrigerator, and a safe. The real reason we return, though, is the staff. We are thrilled to see Wallace, the concierge, who always has a sincere and friendly greeting. In addition, Sharliese, Jabig, Brandon, Michelle, DeAndre, Charlotte, William, Willie, Kaley, Rogelio, Jamil, Bill, and Herb took care of our every need and desire very well. Some people have complained about the traffic noise, but if one keeps the fan running in the room, it is not noticeable. Besides, if you contact the staff they will do everything to make you comfortable. The BWRN is close to many dining options, and the Loop, as well as having public transportation readily available. Get a Ventra card from CTA and enjoy its convenience. We look forward to another pleasant stay very soon.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your loyalty to our hotel and for sharing your experiences here on TripAdvisor. We thank you for the kind words and will ensure the team is aware of them. Our team take pride in the service they offer and we are so happy you enjoy not only the service but the amenities and our great location. We look forward to seeing you again soon.

"Short walk to favorite places in River North area"

4
timefortravel5, Elkhart, Indiana 11/04/2018

My husband and I stayed here for a quick getaway midweek in the first of April. I chose this place because of its' proximity to several restaurants we wanted to visit and to Michigan Avenue. We enjoyed the fairly easy walk to Eataly and Michigan Avenue. When we went to the Art Institute, we ordered a Lyft which picked us up at the front of the hotel. The staff was extremely friendly, courteous, and accommodating. They were quick and handled everything we needed easily. Our room was on the fifth floor (highly recommend) and updated. Cons: The room heater was a little noisy and the room temperature would sometimes go from hot to chilly. Currently, the McDonald's is remodeling and you will hear the construction noise. However, they offered free earplugs to accommodate for this. The elevators are a little slow, but we took that into account as this is an older property. We stayed here for the great price and onsite parking. This hotel fit the our needs affordable, clean, friendly, and close to the places we wanted to visit. I would recommend it for those reasons.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We are pleased you enjoyed the service and found the hotel affordable and clean. We look forward to seeing you again soon.

"Nice hotel, excellent staff"

4
lexmotor633, Harrodsburg, Kentucky 11/04/2018

My wife and I had a great stay at this hotel. The building seemed to have been recently updated. The location was excellent, walking distance to shops and restuarants. The staff was very helpful, professional and courteous. I will definitely stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are so pleased you found the tea, helpful and enjoyed our central downtown location. We look forward to seeing you on your next trip back to Chicago.

"Family Stay"

5
User 08/04/2018

We were a little skeptical after reading some reviews on this hotel. We were very happy once we arrived. Staff was very helpful and hotel was extremely clean. Hotel is a little older but has been updated. Room was quite big. Price was Great. Location was Great. A little noisy at night because of construction across the street, but overall an excellent stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North, we are pleased you had an excellent stay and liked our recent renovations. We hope you had time to enjoy the indoor heated pool and our other amenities. We look forward to seeing you again soon.

"Great Location and Family Friendly!"

5
Pete L, Mpls 05/04/2018

We stayed at this hotel during the first week of April, 2018, and were in a suite on the fifth floor. We had a king bed and a pull out bed for the kids. Each section of the suite had a large screen tv with their own independent remotes and the ability to control the tv's with a phone app. Rooms were clean and kept up during the week by housekeeping staff. No complaints there. The staff at check in, and throughout our stay, were friendly and accommodating, as we had a few requests for additional pillows, blankets and towels. The front desk called about an hour after we checked in to see if we were okay. Nice touch, I thought, and in fact that's when we asked for those additional items above. Most places, after check in, you are on your own. There is a pool and a fitness room on the top floor of the building, nice enough though not large and no hot tub, but we knew that going in. Not a minus as the rate for the room made up for it. The location was perfect. If you look at it on a map, you are essentially in downtown Chicago, and would pay substantially more for a room in this location for not much more in amenities, from our experience. And we are extensive travelers, for our work, and with family, across the US and Overseas. There is parking for a cost in the hotel lot. Its cheaper than other spots in this location, about $25 per night, by my calc. Centrally located in downtown Chicago, walking distance (about a mile) from the Navy Pier and a little less from Michigan Ave (Shopping district). Plenty of fine dining and cheap dining all around. A Rain Forest Cafe a block away - for the kids mostly, but we have one of those back home so it wasn't a big deal for us. But its kind of cool if they have never been to one. Room Service food from downstairs bar restaurant was okay, but not spectacular. It came up in a reasonable time period. Most kids could care less, using our kids as an example. We'd stay there again. I don't think you could get the value and be this close into the city in other places. We are from Minneapolis and have paid more and gotten less.

"Enjoyable family stay"

4
Goatman G, Sturgis, Michigan 05/04/2018

Nice, low priced visit to Chicago. We were happy to be granted an early check in and to be able to leave our bags after checking out. All of the staff were friendly and helpful. The kids enjoyed the pool and there were plenty of fresh towels in the pool area. It was too cold outside to utilize the sun deck. Make sure to get clear directions to your room. The elevators and room numbers can be a little confusing. We'd stay here again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at River North Hotel. We appreciate your business and look forward to having you stay with us again.

"Noisy and only adequate"

3
User 04/04/2018

Unfortunately the room was noisy both from noise in the alley and also from the people above. The room and elevator smelled like someone smoked in them then used a spray to hide the smell. The only real plus is that it was cheaper than other comparable hotels. We tried to get a room on the higher floor which may have eliminated the noise from above.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments, as it is this type of feedback that allows us to make improvements. We apologize if your stay was less than expected. Our hotel is 100% smoke free and we hope that our customer respect that policy. We hope you will give River North Hotel another chance in the future to impress you.

"Great location, staff and parking"

4
elion1113, Goshen, Indiana 03/04/2018

Can't beat it! Location is awesome! Staff was very helpful. On-site parking is great and the restaurant was superb! Great family place. Not super fancy, but it was comfortable and quiet. The pool is big, very clean and open all day until 10:00 p.m. Have stayed there before and will stay there again.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us again, and sharing your comments. We're pleased you enjoyed the stay. We look forward to seeing you again on your next visit.

"Great Value"

4
Jason C, Greenwood, Indiana 01/04/2018

Pros: they are building a McD acrosd the street, the Rainforest Cafe and Hard Rock are both across the street. The Pizza and bar in the hotel are very nice and friendly. The pool is great size and 8 feet deep. Coffee in the lobby was good. Parking is $25 but you do have in/out privileges. Cons: not many. Its not a newer hotel and you can tell its a bit aged but it wad clean. Bit of a walk or ride to any activities (Navy Pier, Zoo, Millenium Park etc). Overall it was a great value.

"1 bedroom suite is huge; no big issues"

4
steffanybeth, Bellingham, Washington 28/03/2018

1 bedroom suite was huge. Living area had plenty of room even with the sofa bed pulled out and a pak-n-play for my daughter. Furnishings were nice (except I'm so glad I wasn't the one sleeping on the pull-out sofa... don't hotels know they make much nicer ones these days?! they are all so pathetic... also all the pillows were too thick and SO lumpy) and decor was modern. A nice home for 2 nights. Had pizza 1 night and breakfast 1 morning at the restaurant. Good food and very nice staff.

"Great place to stay!"

5
M8986KXlisaj, Middleton, United States 28/03/2018

I have stayed at this hotel multiple times! Always a great experience. The staff is helpful and friendly, the rooms are ultra clean, and parking is only $25 a day! I will definitely book a room here again!

"Great Location near Downtown Chicago"

5
MotorBikeDude73, Atchison, Kansas 25/03/2018

For a small town family, this was easy to get to and very nice in the big city of Chicago. The staff was exceptional. I would highly recommend, and if we go back, this will be our first choice. Purchased bus tickets at the hotel, so we could ride to Shedd and to the Field Museum.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. One of our goals to make visiting Chicago easy for our guests and we are pleased that was the case for you. We appreciate your kind words regarding the staff, they take great pride in the service they offer. We are also pleased you took advantage of the discounted museum tickets we offer at the hotel front desk, its a great way to save time and money!. We look forward to seeing you again soon.

"Great Bang 4 My Buck"

3
User 24/03/2018

I really liked the location, the tidy rooms and the price. We were able to walk to all of the places we wanted to go during this trip aside from the Museum. The top floor pool is a nice feature and I enjoyed a quick dip in between excursions. Even the art in our room was refreshing. The framed photography of Chicago iconic scenery in the room made this hotel feel like it blended into the atmosphere and didn't attempt to sell you on their brand.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased you enjoyed your stay. We strive to provide our guests with an authentic Chicago experience and it sounds like we achieved that goal. We're pleased you enjoyed the value our hotel offers and the location. We hope to see you again soon.

"MBI Share"

5
Bruce W, Hampshire, Il., United States 24/03/2018

Everything was nice, from the front desk people to the parking attendants, restaurant waiters. However, I was looking for a cup of coffee to go at 5am and no cups or amenities. Thanks hope this is of help. God bless you all!!!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased your stay was enjoyable. We apologize for any confusion, during the overnight hours the coffee amenities can be found with the front desk. We look forward to seeing you again on a future trip.

"great staff, great location"

4
jen s, Benton Harbor, Michigan 20/03/2018

The staff were organized, friendly and efficient. The hotel is in a great location. The pricing is very reasonable. The pool is kept clean and nice with pleasant lounging chaises. There is a small outside deck by the pool which is a nice touch. The rating is a 4 for the price category we're in. The negative is that its an older building and some areas are more tired, difficult to update. Everything is clean and well managed. It's just the elevator is small and tired looking, the heating elements are cumbersome and strange looking in the room, the pool area could look more fun with some wall work, bathrooms are clean but really dated. If you can look past a few dated cosmetic elements you will have a really nice stay here.

"Very noisy, kind of run down"

3
Arthurfisk, Champaign-Urbana, Illinois 19/03/2018

The staff at the hotel were wonderful. Very helpful and friendly people. Unfortunately to street noise is very extreme coming into the room which was not at all insulated from the noise. The room seems to have seen a lot of wear. There really are no amenities and the lobby is pitifully small.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments, it is through feedback such as yours that we are able to make improvements. We apologize if any part of your stay was less than expected. We do appreciate your recognition of the service the team offers. Comments such as yours are not typical of our hotel, as we just completed a full renovation of all guest rooms and public spaces. In regards to amenities, our hotel offers free wireless internet, a fitness room, indoor pool, sundeck as well as a full service restaurant and lounge that does provide room service. We hope you will give Best Western River North another chance to impress you.

"Loved our stay"

5
User 17/03/2018

Great place to stay in a great location. Swimming in downtown Chicago after a day of shopping and pizza. Perfect! The king suite was perfect for the 3 of us. The pull out bed was very comfortable. Hotel staff was very helpful.

"Great location, great price and has parking"

5
User 14/03/2018

The staffs and quality of service we received was exceptional. The room is clean and descent size. The location is great, it is right in the heart of Chicago and even comes with parking at a reasonable deal.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. Our team take pride in the service they deliver to our guests and we are pleased you found them exceptional. Our location is popular with our guests as well. We hope you had time to enjoy the indoor pool while you were here. We hope to see you again soon.

"Good location, bad with noise."

3
User 12/03/2018

When we first arrived, the staff was pleasant and friendly. The elevator however was a bit small and seemed dirty. The hallway was average as far as cleanliness and decor. Our room seemed up to date for the most part. The bathroom however was kinda small. The toilet and shower were in one room and the sink and mirror outside the door. I think our biggest complaint would be the noise. The heat/air conditioner was very loud and seems to be rather old. Also, anytime someone was walking around upstairs you could hear the floor creak and hear their footsteps. Also, while I was in the bathroom, you would be able to hear others talking and blowing their nose. It was like the walls were paper thin. We weren't in our room much and I'm glad we weren't cause of the noise, I probably would try a different hotel next time we go to the city.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. It is through feedback such as yous that we are able to make improvements. We apologize you stay was less than expected, this is not typical of our hotel. We are confident, given another chance the hotel would impress you.

"Quick spring break trip"

5
User 11/03/2018

Probably my favorite place to stay in Chicago. Easy on and off the highway and right in the heart of a lot to see and do both north and south of the river. Good value too. Our only issue was the wifi in our room. They handled our complaint very reasonably.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience of Best Western River North Hotel, we appreciate your business. We're pleased you enjoyed your stay. We try to make visiting Chicago as easy as possible and we are happy you found it to be that way. We look forward to seeing you again on a future trip.

"Great customer service, great bargain, great location!"

5
Alice G, Piscataway, United States 07/03/2018

What more could you ask for? We only stayed 1 night, but we were impressed. It was clean and a bargain-not a dive! Wallace was a great help to us, as we were visiting from the east coast and were anticipating a flight delay. He helped me with computers, printer, keys, everything, really. He did everything he could to help us. When we checked out, we skipped Express Checkout so we could go to the desk and express our appreciation to everyone.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. Our team takes great pride in the service they offer and we are pleased it showed! Our hotel just completed a full renovation and we are so happy to hear you were impressed. We look forward to having you stay with us again in the future.

"My favorite place to stay when in the city"

5
blord4, Bristol, Wisconsin 27/02/2018

Love this place! Good location, near restaurants in the River North district, short walk to Michigan Avenue. Friendly and helpful staff The rooms have been remodeled and look great. Love the fact that they have reasonable rate parking that includes in and out privileges. Nice indoor pool with an outdoor deck. Most of the day there is coffee or tea available in the lobby along with some other snacks. There's an attached pizzeria/restaurant with good food. For families with kids looking for a quick breakfast or meal there is a McDonalds right across the street and a Portillos a block away. There are numerous great restaurants within walking distance.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage and sharing your feedback. Our central downtown location does put us within walking distance to Chicago's best dining and shopping! The McDonald's is currently under renovation and will be reopening in the spring with a complete new look, so you will need to come back to visit! We look forward to seeing you soon.

"Birthday trip"

4
User 26/02/2018

Flew into Chicago for the first time for a birthday trip with friends. Hotel was nice, and right in the center of the city. Front desk service was excellent. William was very helpful since before we even got there, very attentive during our stay, and Will gave us some very good restaurant recommendations! We had a minor issue, but it was quickly resolved by the front office manager Sharliese, who was very sweet. We appreciate everything done for us, We will be back!!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased you enjoyed the stay and the service from our team. We appreciate your business and look forward to seeing you again soon.

"Does the job, fanatic location"

4
Kovilan_Naidoo, Johannesburg, South Africa 24/02/2018

I had higher expectations of the hotel and the suite booked. The rooms are average but good, clean and neat. Check in was smooth and efficient, the staff at the hotel are friendly and super helpful - 5 star service. The bathrooms are on the small side with a shower in the bathtub. However once again, clean neat and tidy. The best part of the hotel is the location! It's within walking distance of most sites, amazing restaurants and the metro.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We're pleased that you found our service to be 5 star and the rooms to be good, clean and neat. Our central location is popular with our guests as it puts them within walking distance of Chicago's best dining, shopping and attractions. We do apologize if the hotel did not meet your expectations in any way. We hope you will stay with us again on a future trip into Chicago.

"This place is sweet"

5
Klculmer, Anderson, California, USA 12/02/2018

Thank you BW River North for a great stay in the beautiful city of Chicago. We always prefer to stay with you when we visit Chicago! The rooms have been remodeled since our last stay. Great job on decor and comfort. You hire great people to work for you

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage and sharing your feedback. We are so pleased that you like the recent renovations! Our team takes great pride in the service they offer our guests and we are happy to hear you enjoyed them as well. We look forward to seeing you soon on your next trip into Chicago.

"Weekend trip"

5
jessicawU6724RB, Novi, Michigan 12/02/2018

Best Western North was a great choice. The staff was helpful when we asking for directions around the city. They took the time to get to know their guests. The room was clean and when we had a problem with the safe maintenance workers were their within minutes. Overall a great experience.

"Good Budget Hotel - River North"

5
k s, Saginaw, Michigan 08/02/2018

Good accommodations for price. Cheap parking downtown. Easy access Brown and Red Line. Lots of great food and bar options in a reasonable walk from the hotel. I Recommend this hotel for budget minded travelers to Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. Our central downtown location along with our value are popular with our guests. We hope to see you again soon on a future trip to Chicago.

"Fun & quite stay"

4
A7071TWcarols, Joliet, Illinois 06/02/2018

Nice stay, room was very clean, room service and restaurant was good. Everything in walking distance. Great views. Staff very friendly and helpful. Wi-fi a little slow. Will recommend to friends and family.

"Business Trip"

5
Mackenzie B, Cincinnati, United States 04/02/2018

I stayed at the Best Western River North Hotel for a 2 night business trip in January. I couldn't have asked for a better stay. The room was spectacular, the staff were friendly, parking was easy, and it was within walking distance of restaurants and the L train. I will definitely stay here anytime I'm in Chicago. There is road noise from the street, but this hotel is located in the city. If this is a problem, don't book a hotel in the city.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive comments. Our hotel is ideal for the business traveler due to all the points you mentioned above. We appreciate your business and hope to see you again soon.

"Company event"

5
Paula P, Colona, Illinois 31/01/2018

We had 13 rooms and no complaints. Staff was wonderful, polite and effecient. The updated rooms were nicely done. We ate at the restaurant and had great service and good food. Will return next trip to Chicago!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us for your business event, we are pleased you enjoyed your stay and liked the recent room renovations. Our hotel is a great selection for business or leisure travel. We look forward to seeing you again on your next trip to Chicago.

"convenience + clean room + friendly staffs + easy parking"

5
Charles C, Arcadia, California 30/01/2018

convenience - the location of this hotel is close to restaurants, grocery store, shopping area, and etc. clean room - the room is very clean, no funny smell. friendly staffs - whenever we need assistance for direction or restaurant guides, they helped. easy parking - the parking area is easy to get in and out.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us while in Chicago. Our goal is to provide our guests with an experience that makes visiting Chicago easy, and we are pleased to hear you had such an experience. Our team takes pride in their work, which is seen through the cleanliness of the rooms and the service that our guests receive. We hope to see you again soon on your next visit to Chicago.

"Great Service"

5
grush65, Streamwood, Ill 29/01/2018

Stayed here quite a few times, wanted to say a few words about Bellman Supervisor Wallace Pope The guy is great goes out of his way to help every time! Got us comedy tickets last time we were there. Anything you need he takes care of Thank you!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage. We will ensure Wallace is aware of your kind comments. We hope to see you again soon.

"Our Favorite Place"

5
User 25/01/2018

Best Western River North is our favorite place to stay in Chicago. It is very clean, friendly, and close to all the places we love to go to, and the staff is great. Wallace, their concierge, is one of our favorite things about staying here!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage. We are glad to hear you enjoy your time at our hotel and look forward to seeing you again soon. We will ensure Wallace knows of your find comments.

"Quick visit"

4
Fabrício V, Cincinnati, Ohio 24/01/2018

A nice hotel and great and spacious rooms. The staff was welcoming and very helpful at all times. We only spend the night as we had a flight next day but will for sure consider stay there again for sure.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. Our team is proud of the service the offer and we are pleased you found them to be welcoming and helpful. We hope to see you again soon when you can stay longer and enjoy our amenities such as the indoor pool and sundeck.

"No no no"

3
R6065JAjenniferk, Chicago, Illinois 12/01/2018

Hotel needs to be updated dated. Pictures of hotel are very deceiving. Staff was pretty okay. It reminds me of apartments and very small elevators. The beds are very comfortable and clean. I had a king room and it was no space. Felt as if I was in a studio apartment. I wouldn't recommend if your looking for something modern. It's a last minute hotel.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. Feedback such as yours is not typical of our hotel and we apologize if your stay was less than expected. We recently completed a full renovation of all guestrooms and public spaces. We are pleased you found the bed comfortable and the room clean. Our team takes pride in the service they offer to our guests. We welcome another opportunity to impress you, we are confident, given another chance, River North Hotel will exceed your expectations.

"Price can't be beat given the location"

3
Robert H, Dearborn, Michigan 12/01/2018

Great front desk service, competitive room pricing, and parking rates that are the lowest I could find in downtown Chicago. The hotel itself is on the older side, noise comes in from the corridors very easily, and the in room HVAC unit is the loudest I have ever heard in my entire life. Every time the heat turned on at night, I woke up. Hopefully in summer months the A/C is quieter. The hotel is under renovation, my room had an up-to-date bed area, fresh paint, carpet, new bed and furnishings, but as soon as you stepped into the bath area it was obvious how old the hotel building must be. The shower water runs dark orange for a few moments every time it is turned on in the morning, clearly this building's plumbing is due for an upgrade. Value for money can't be beat for the city, especially when parking is considered, but some more improvements wouldn't go amiss.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback regarding your stay at River North Hotel. It is through feedback such as yours that we can continue to make improvements. We apologize if there were aspects of your stay that were less than expected. Our onsite parking is the lowest of all the downtown Chicago hotels, as you mentioned, and we did just complete a renovation of the hotel. One of our goals is to be Chicago's best value for lodging and we appreciate that you recognized our value. We hope to see you again soon.

"Nice stay"

5
User 10/01/2018

We had a great time at this hotel very clean friendly staff and great location.the beds were comfortable Will at the front desk was very helpful we were able to buy our tickets to the museum right there no waiting in line at the museum. I highly recommend this hotel

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We are happy you enjoyed your stay and the service from the team. The ability to purchase museum tickets right here at the hotel front desk not only saves our guests money, but as you mentioned, you don't need to wait in line when you arrive at the museum. This is just one of the unique offering we have to ensure your visit to Chicago is as easy and authentic as it can be! We look forward to seeing you again soon.

"Best Western River North"

5
User 09/01/2018

This is the best place to stay in downtown Chicago! Great people service and location. I always stay here when visiting Chicago. On Christmas the hotel gave us a bag of presents for the kids. Stay here anytime of year. The best!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of our hotel. We're pleased you enjoy or great central location and the service you receive from the team. We look forward to seeing you again soon.

"Great Downtown Hotel."

5
Jason H, Anchorage, Alaska 09/01/2018

Great front desk service. Great location. Great Rooms. Always clean and look nice. The complimentary breakfasts were a wonderful bonus. The fitness room was well kept and the pool is in a great location too.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We appreciate your business and are pleased you enjoy our great central downtown location, fitness room and indoor pool. We hope to see you again soon.

"A GEM!"

5
retiredandlovingit07, Toledo, Ohio 09/01/2018

We always stay at the Best Western River North when in the city. Until this year, the parking has been free with in and out privileges. We are okay with the fact that they now charge and we are pleased that they still allow in and out privileges. The staff is always professional and friendly. They have updated the lobby and hallways. The rooms were updated recently, too, with a bit of an eclectic look. Nice look for a downtown Chicago hotel! There are amenities which we do not take advantage of. We LOVE the location of this hotel. It's an easy walk to Michigan Avenue and "The Bean". MANY shops and restaurants are within walking distance. We always feel safe here, and it is easy to get a taxi, too.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. Our hotel is in a great central, safe location that puts our guests in the heart of Chicago attractions. We're pleased to hear you like the recent hotel renovations! We appreciate your business and hope to see you again soon.

"Great place, good value for money"

4
User 06/01/2018

This hotel is very nicely situated close to the Hard Rock Cafe and the millennium mile. This place has free Wi-Fi and decent restaurant for breakfast & dinner. Parking is only $25 a day with in and out privileges. We rented two rooms for two nights and we came back a week later for another night. I think this place has got best value when traveling with your own car. Nice views to the south of the city come as an added bonus! The only problem was with the air heating which tends to wake you up at night when the fan kicks in. Highly recommended!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and you highly recommending our hotel. We strive to be Chicago's best value for lodging and we are pleased to hear your think we do offer the best value. We apologize for any issues with the heater and will look into this immediately. We hope to see you again soon.

"Close to a lot of action"

4
sandimiller4, Middlebury, Indiana 03/01/2018

Have stayed here many times and they have always treated us like family. Price is reasonable and staff most helpful. Swimming area needs improvement but we don't use this feature so we don't mind. Rooms are clean with plenty towels. Good stay

"Christmas Market in Chicago"

5
gkunsatisfied, New Ulm 02/01/2018

Can't say enough about how helpful and friendly the hotel staff was, especially Wallace, the concierge.He always had an answer for our questions. He helped us plan our day. We got to enjoy "White Christmas" at the Theater with his advice on getting very reasonable last minute tickets. Gave us great info on using the bus to get to the Zoolights. Directions were always correct and easy for us. Auf wiedersehen and Happy New Year to the helpful staff at Best Western River Hotel.

"Chicago Hotels"

4
User 02/01/2018

Great Value! Excellent Staff! Great Security! Wonderful Location! I would definitely recommend this hotel to anyone who doesn't want to spend the crazy money to stay on Michigan Avenue. River North area has great restaurants and bars with live music.

"Do Your Homework Before Stay"

2
BillT733, Chicago, Illinois 02/01/2018

Too Much Wrong with Room and Constant Noise by Unruly Guests Heat was Bad No Water Pressure Walls are Paper Thin TV Reception was Horrible Check-In took over 25 minutes only 2 men working desk when there were over 10 people in line

"Great location, room service and fabulous service"

5
Laura M, Louisville, Kentucky 01/01/2018

Don't waste your money on a pricey hotel, save it for the SHOPPING! We stayed here for two nights with our daughter's. The concierge and front desk attendants were always cheerful and helpful. We had room service each morning for breakfast. We used the fitness room and the indoor heated pool. On site parking for $25-you can't beat that! Walking distance to Rainforest Cafe, Hard Rock Cafe, Nordstrom, Portillos. Will stay there again!

"Great value"

4
ac145, Buford, Georgia 26/12/2017

Great location and great value for a downtown hotel. We stay here whenever we visit Chicago. Rooms are a bit dated , but are clean. Beds are comfortable. Hotel staff is very accommodating and make customers feel welcome.

"We return often"

4
Larry B, Fremont, United States 26/12/2017

This is the hotel we use in Chicago the most often. Good location near shopping and restaurants.. Attached restaurant/bar. Reasonable rates for both rooms and parking. Always clean with friendly staff.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of Best Western River North Hotel. We're pleased you always find the hotel clean and friendly. Our central downtown location is popular with our guests. We look forward to seeing you again.

"BlackTieNoTie"

5
charliew269, Travel Dog, United States 24/12/2017

Very surprised and would recommend this hotel to anyone. Great value, great location and a very friendly staff that was willing to go that extra mile. Without question I have found a diamond in the rough.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your kind comments. Our team is willing to go the extra mile, as you noted, and we are pleased it made your stay with us enjoyable. We appreciate your recommendation and we hope to see you again soon on your next trip to Chicago.

"Great location"

4
FiveRed, Newcastle upon Tyne, United Kingdom 24/12/2017

For our fourth visit to Chicago we stayed at our favorite hotel, The Best Western River North. The hotel is in a superb location and a great base for viewing the cities many attractions, all on foot from the hotel. On this occasion we were given a suite which was a nice surprise, freshly refurbished it was excellent.

"Go-to place in Chicago"

5
kasaWisconsin, Wisconsin 24/12/2017

We have stayed at the Best Western River North before, and most recently enjoyed another weekend stay at this fine hotel. With newly renovated rooms, the BW has spacious, comfortable accommodations, which allows travelers plenty of room for baggage, and space to move around. Our return visit included our 5 year old grandson. The room provided a pull-out couch, with a comfortable full-sized bed, and a separate TV for his cartoon shows, while grandma and grandpa caught up with the news on the second TV. He also enjoyed the indoor pool that was a few floors up. Navigating Chicago with a 5-year old can be an overwhelming task, especially in December. However, with the variety of restaurants close by, and Michigan Ave only 3 blocks away, walking around with a pre-schooler was very doable. Combine the space in the room, along with the friendly, gracious staff, and excellent location, the BW River North is our go-to hotel when visiting Chicago. In fact, we enjoyed it so much that we booked another stay in January!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage and booking another stay in January! We sincerely appreciate you choosing our hotel. We're pleased your family enjoyed our spacious rooms, indoor pool and great central location in downtown Chicago.

"Girls Shopping Adventure & Christkindl Market"

5
Mary T, Chicago, United States 20/12/2017

This hotel is perfect for location from/to O'Hare Blue Line train and shopping on Chicago's Magnificent Mile. Short walking distance to everything or right on bus line. CLEAN, warm room.. fridge was great to store beverages and dinner left-overs. Front desk staff very nice & professional. Very helpful with bus routes, restaurants, directions. Nightcap drink in onsite bar was enjoyable to end full day of shopping! NO breakfast incl. but LARGEST McDonalds across street was perfect. Free coffee/tea/H2O and fruit in lobby available all day.

"Week Getaway"

4
GregoryFrancis, Milwaukee, Wisconsin 19/12/2017

With the exception of not being able to check in early as requested in booking, I couldn't even get in at their check in time of 3pm. Having stayed here before, that was a disappointment that I worked atound. Otherwise, every went well.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. We apologize we were unable to accommodate your request for an early check in on this trip, we do try to accommodate this requests as the hotel availability allows. We do appreciate your continued patronage and are pleased the remainder of your trip went well. We look forward to seeing you again soon.

"Great place to stay in the City"

4
Judy W, Mundelein, Illinois 19/12/2017

Clean updated rooms. Great Customer Service. Parking on site. Indoor Swimming Pool and fitness center. Italian Pizza Restaurant on site. Close to or walking distance to many Chicago events and locations for city visitors.

"GREAT spot close to everything downtown!"

5
jamiecD1868BF, Novi, Michigan 15/12/2017

this hotel was great overall. the cons were they were under construction for outside redesign so during the day was a bit noisy but not too early or too late. the bathroom was also extremely small and out dated but it worked for what's needed during a stay. there is a bar/restaurant on site that is clean and quiet. the view wasn't outstanding but I enjoyed looking out at the hard rock cafe and rainforest cafe!:) AND, if you want a quick, late night bite to eat, McDonald's is right across the street and a gas station next door to that. overall, i would stay here again!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing you feedback. We're pleased you enjoyed our great central location in downtown Chicago, it does make it easy to enjoy all Chicago has to offer. We look forward to having you stay with us again.

"5 stars!!!!!"

5
User 15/12/2017

everything was perfect! The location is amazing.........everything you need in a walking distance The staff is super cool.......Will and Rogelio were 10! Clean rooms, nice decoration and cozy installations The perfect choice for Chicago!!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. Our location and the service we offer our guests are very popular with our customers. We appreciate your business and look forward to seeing you again soon.

"great trip to Chicago"

4
greenbean5116, Greenwood, Indiana 14/12/2017

Stayed at the River North for the first time since their remodeling. Accommodations were vastly improved. The parking was only $25 per night, which is much lower than any other hotels we looked at. Rooms were clean and nicely appointed.

"We couldn't have been treated better!"

5
pattiwgn, WAUPACA 12/12/2017

Needed to get to an afternoon production of Hamilton. This hotel made it easy for us and such nice staff, lovely remodeled room in a convenient location with onsight parking for a reasonable rate. Awesome experience

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. We happy to hear you like our recent renovation and had an awesome experience. We look forward to seeing you again soon.

"Great stay"

5
John T, Brooklyn, Michigan 12/12/2017

The renovations done at the Best Western River North Hotel are well done. The parking is reasonable. The staff is courteous and helpful. The complimentary breakfast was served quickly, hot and again the staff was great!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and your kind comments about our team. They take great pride in the service they offer to our guests. We are also pleased that you liked the hotel renovations. We hope to see you again soon.

"Weekend getaway"

5
User 12/12/2017

I've been at this hotel before , and would recommend it . The location is right in the loop with lots to do . The room we stayed in was recently renovated, and the staff did a great job . We ate in their restaurant , and would recommend the pizza.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for continuing to stay with Best Western River North Hotel when you visit Chicago, we appreciate your business. We're pleased you enjoyed the recent renovation and service received from our team. We look forward to seeing you again soon.

"Good Location"

4
798yukik, Chicago, United States 12/12/2017

This hotel was good lavation because there were near the blue line station, downtown, and Michigan Avenue. My stayed room was keeping on very clean every day. Coffee at the front is very delicious with selected several flavor.

"Great value and great location!!"

4
K1546UOelizabethb, Palm Beach, Florida 07/12/2017

The River North Best Westernis now a real gem!! We have stayed at several hotels in downtown Chicago this past year and I have to say- this hotel that has been rehabbed was superb and at the top of the list for hotels in Chicago/!! We will return soon and hopefully the exterior of the building will be as lovely as the inside!!

"Xmas parade weekend ~ holiday lights"

3
Timothy M, Milwaukee, Wisconsin 04/12/2017

Parking attendant was pleasant and helpful. The front lobby was small but updated. The gentleman registering us was very professional and pleasant. I think his name was William. Outside parking, but wasn't an issue. The hotel itself is old. Rooms are very, very small. Our view was of an alley and the back of apartment buildings that had gated entrances. Our bathroom was small and could have been cleaned a little bit better. Getting to the pool from our room was an easy walk. The pool area was empty but the water was chilly. The elevators in the building are all very small. Don't expect getting a lot of luggage on it and more than 3 or 4 people. Rain forest cafe is across the street which was very convenient. All in all our stay was pleasurable if your not looking for an upscale hotel. I don't think I would stay there again. Staff is wonderful. Hotel complex needs work.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback, it is through feedback such as yours that we are able to make improvements. We apologize if your stay was less than expected. We have just completed a full renovation of the guest rooms and the exterior renovation is also close to completion. We appreciate the kind comments regarding the staff, as they take great pride in the service they offer our guests. We welcome an opportunity to earn back you business. We are confident, given another chance, Best Western River North will exceed your expectations.

"Favorite place"

5
Susan S, Muskegon, United States 04/12/2017

This is my favorite place, close to several places, pizza ..Mcdonalds, and just overall a friendly place. They even haf activities for kids. I have stayed at severaal hotels but this is my favorite. The staff is always nice as well as the bartrnder!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We strive to provide legendary customer service and we are pleased you always find the staff nice. We appreciate your continued patronage and we look forward to seeing you again soon.

"Great Stay"

5
Abid A, Leavenworth, Kansas 04/12/2017

Stayed at River North during Thanksgiving break. It was a wonderful experience. The hotel is at a perfect location. Rooms are small but clean and customer service is outstanding. They offer parking at a nominal cost but you can comfortably walk around downtown Chicago once you park your vehicle at the hotel. A very good experience. Highly Recommended for stay.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and recommending the hotel to others. Our central location is popular with our guests. Our team takes great pride in the service they offer our guests and we are happy to hear you found the customer service outstanding. We hope to see you again soon.

"Great Value!"

5
918adamu, Sterling, United States 04/12/2017

Clean hotel that was recently updated. Very affordable parking. It is down town and next to the road so there is some traffic noise, but was not a problem. It was close to many good restaurants and Michigan Avenue shopping. It was within walking distance to Moody Bible Institute.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying at our hotel and sharing your comments. Our central location puts our guests within walking distance to Chicago's top attractions, dining and shopping. Our goal is to be Chicago's best lodging value and we are pleased you found us to be a grat value. We look forward to seeing you again soon.

"Just a Place to Sleep"

3
413halinam, Grosse Pointe Park, United States 30/11/2017

The hotel is, for the price, at best, average. First, it was a chore to find the room and the elevators, a real nightmare for exhausted travellers. I had to hunt for which elevator goes where. The appearance of the hotel is sad and drab. I hated the ugly brown of the walls in the room. The commode and bathtub were in one room, the sink in the adjoining space. I disliked having to wash my hands in another space after having used the commode. I would have liked a refrigerator in the room. The hotel café was not appealing and overpriced. It was a good place to stay for those on a tight budget. Thanks for that!

"Our hotel stay"

5
jaclynnv, Appleton, United States 29/11/2017

Room was very clean and nice. The hotel staff were great. This is a great place to stay in Chicago. Everything is within walking distance, food, drinks and shopping on Michigan Ave. The parking is only $25.00/night. I rate it a 10!

"Best value in Chicago"

5
mjday, Apple Valley, Minnesota 28/11/2017

Awesome customer service. Had a suite and it was very large and very comfortable. Easy walk to millennium park and Mavy pier. Cheap parking compared to other hotels. Close to lots of great restaurants and pubs. Especially Fado right around the corne. Have stayed here many times and we like it more each time

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continues patronage of our hotel, it is sincerely appreciated. Our goal is to provide our guests with the best value and service of the downtown Chicago hotels and we are pleased that you did find us to be a good value and have awesome customer service. We look forward to seeing you again soon.

"Great Chicago Hotel"

5
Eliz49, Rockford, Illinois 24/11/2017

This hotel is great especially for the money. The rooms are very nice and the hotel employees are very helpful. We like the restaurant in the hotel. We had a great pizza and drinks. I think it the location is good too. This is the second time we have stayed here. Also the parking is only $25 versus $55 I was quoted in a hotel near this location

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing you positive feedback. Our goal is to provide the best value of the downtown Chicago hotels and our $25 daily parking is a large part of that value. We're pleased you enjoyed the room and our onsite restaurant. We hope to see you again soon on a future trip.

"good clean and hospitable hotel"

4
petlovr67, ILLINOIS 23/11/2017

Stayed here this month with a women's weekend getaway. Hotel room was very clean and accommodating for 5 of us women. Location was very close to the bus stop which we used to get around town. Rainforest Cafe and McDonalds are directly across the street. They do not offer a continental breakfast here but only coffee in the morning. Staff at the front desk were very friendly and helpful with helping us find a map and understanding our way around. Elevators are small but that was not problems for us. Our room was very spacious. Would recommend this place to others.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us for your weekend getaway. We're pleased the staff was friendly and helpful and our central location made it easy for you to get around Chicago. We hope to see you again soon on a future trip to Chicago.

"A memorable stay in Chicago for us..."

5
User 21/11/2017

This hotel made our stay wonderful! Chicago is not always the easiest place to stay, but the awesome service, spa like redone rooms, price and great location made our visit for our friend's wedding a wonderful memory! We would highly recommend this hotel and once they finish the total remodel I hope it's still a reasonable and delightful place to stay.

"Overnight stay"

3
brenda111717, Omaha, Nebraska 21/11/2017

Overall, for the money this hotel was acceptable. It's an old building and that shows in the bathrooms. They've tried to remodel but it's still an old bathroom. We did enjoy the pool on the top floor. They had a small 1 cup coffee maker in the room which I would have used if I'd have had bottled water.

"Fantastic!!!"

5
Deanna T, Burleson, Texas 21/11/2017

Excellent staff! Everyone was nice, friendly, helpful. Great Location. The rooms were exceptionally CLEAN and they have FREE ice cream sandwiches and push pops! Will at the front desk, was hands down the friendliest staff member of any hotel I have visited. He promptly greeted us with a nice kind smile, asked how we were, what brought us to Chicago all the while promptly checking us in. Talk about First Impressions...his was one that stood out and will have a lasting impression on us and Best Western Chicago. Way to go Best Western on hiring kind and caring staff. Its a rare commodity now days. We will be back thanks to Will.

"Great times with special friends"

5
vicmachen, Crosslake, Minnesota 20/11/2017

Great place. Incredibly nice place with the most friendly,,accomadating staff. There were so many places in close proximity to walking. The hard rock café, the rock and roll Mc Donald"s and Ditka"s restaurant.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North as the place to stay in Chicago. We're pleased you enjoyed your time in Chicago and enjoyed our central location and the service from our team. We hope to see you again soon.

"vacation"

5
User 16/11/2017

Room was comfortable and spacious. The staff that we dealt with were all extremely helpful and friendly. This hotel is a very good choice if you are looking for an option in downtown Chicago. Close to most everything.

"great location"

5
Roy H, Victoria, Texas, Usa 16/11/2017

This is a nice hotel for a really good price for a downtown Chicago hotel, it was very clean and the staff were very friendly and helpful. was surprised to find that this best western did not include breakfast neither continental nor hot.

"A good experience"

5
Eleanor B, Grand Rapids 16/11/2017

The nice people at the desk let us check in at 1:00. They were well dressed, friendly, and professional. Our room was a large, clean, king suite, that had a pullout sofa that for our son. We needed to call for pillows, but when we returned to our room from shopping the pillows had been delivered. This hotel didn't charge for parking the last time we were here, but now charge twenty-five dollars a night for their on site safe parking. I was extremely grateful to Andre that the day of checkout he let us leave our car in their parking lot while we did more shopping! I would absolutely stay here again! A nice location and the least expensive hotel we found in the area.

"Excellent Stay"

5
83kimg, Coal Valley, Illinois 15/11/2017

Friendly, helpful staff. I bought a new shirt to wear to a cubs game and the security tag wasnt removed at tge store! The maintenance department at the hotel removed it for me and dud it with a smile! The parking is reasonable. The location is close to many restaurants and an easy walk to the train! The pizza restaurant that is in house is great too!

"wonderful stay"

5
Janet G, Coral Springs, Florida 15/11/2017

I loved this hotel. The room is nicely decorated. The heater is great. Heat lamp in bathroom. Restaurant has good food all day. Lots of restaurants nearby too. Good location to Navy pier and shopping.

"Great location, beautiful view of downtown Chicago."

5
Marilyn M, Memphis, Tennessee, United States 09/11/2017

Rooms were a good size. Price was reasonable. Location was great! Nice indoor pool and great view of city at night from top floor balcony. Close to many restaurants. Would definitely stay there again.

"One night stay"

4
Scott G, Reno, Nevada 09/11/2017

Stayed here for one night with family, great location, very easy to get to and around. lots of places around. Breakfast at the hotel was surprisingly good. Room was plenty big, and there were four of us in there.

"Pleased!!"

5
User 09/11/2017

We were very pleased with our stay at this hotel. It was CLEAN and appeared to be well kept. Even with painting and a bit of construction going on - it was not an issue. All of the staff was very friendly and offered help with anything we needed! It is close to walk to everything. Only thing to make it better would be a breakfast included!

"Best western"

4
caley22, McFarland, Wisconsin 08/11/2017

Chicago can be so expensive but this Best western was sufficient. Pool is on top floor and elevators to get to it are only on certain floors so we had to go up a floor and walk to the other side and then up to get to it. Nothing fancy but enough to wear off some energy. Great location and cheaper parking. Great stay overall

"Great Hotel for Downtown Chicago - Value"

5
User 07/11/2017

Located in the heart of Downtown, this hotel is perfect for the value and great for groups. We used it to house our conference attendees and they were walking distance from everything. As a added bonus, there is even parking on site!

"Not as represented by website"

2
deniseaL4739WO, Chicago, United States 02/11/2017

The age of the building is causing plumbing issues. The size of the rooms was not truly represented in the pictures. We were stepping on each other and the luggage. The manager moved us to a bigger room on the 5th floor. We were there for a wedding and it was close to the brides location. Location was good for checking out Chicago. The staff was great at accommodating and very friendly to the guests. They are in the process of renovating the outside the scaffolding was up all over the place.

"Good location, good prices"

5
LoisG415, Vandalia, Michigan 01/11/2017

Very convenient and easy to get around from. Pleasant, efficient staff and a restaurant and pool on premises. Great value for an overnight stay or longer. We were here for a family wedding and it worked out very well.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing Best Western River North. We strive to be Chicago's best value and we are pleased to hear you found us to be a great value. Our amenities such as the full service restaurant, indoor pool and onsite parking are unique. We look forward to seeing you again soon.

"We'll be back!"

4
User 01/11/2017

Good, as usual, overall. Friendly , helpfully, polite and competent personnel and service. Nice pool. We have stayed here many times and have consistently been well pleased. For the first time a bit disappointed in the room (642)--odd, inconvenient lay-out, very small bathroom, poor lighting (especially in the closet area. A requested, we were furnished a microwave, which was placed very inconveniently on the floor, where it was obviously almost impossible to operate, so we had relocate it. Otherwise everything was good and we will certainly return for our next opera in December (the Lyric Opera package is great!), just requesting a different room!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback. We apologize for the inconveniences you mentioned. These are not typical and we will ensure we correct any breakdown that may have caused them. We are pleased our team provides superior service and you enjoyed the indoor pool. We look forward to seeing you again on your next trip to Chicago.

"Great place to stay in Chicago"

5
User 31/10/2017

We always try to stay here when we come to Chicago. All of the staff are very friendly and helpful. I like the secure parking lot that is easy to access if you need something out of your car. It is close to the Red Line and buses and all kinds of restaurants and Michigan Avenue.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage. We hope to see you again soon.

"Daphne stay"

5
James T, Johns Creek, United States 31/10/2017

I was welcomed nicely by Chris, night manager. Well organized and very pleasant. Real professional. The facility was clean, we'll maintained and the room was clean. Highly recommend this facility, quiet location, easy access to hwy, good location and safe.

"Did not get any sleep due to noise and weed smell"

1
ilovemydodgechal2017, Chicago, Illinois 26/10/2017

First I stay in many hotels in Chicago- 30 days or so a year- so I have a lot of experience and know what to expect. The location of this hotel is great, and the front desk staff was really great. One random though, they need a ramp. After we checked in, there was no ramp for our luggage and since I also have a knee injury it made it fun to carry all our luggage back down the stairs. The real issue was that we got no sleep. I know there was construction- which started at 6:45 by the way, after I got in at 12:45 from the Katy Perry concert. We expected that, but the noise from the gentleman above us and the random women in the hallway and the drug smell all combined into me getting about 3-4 hours of sleep. I get a hotel to sleep. Not to lay and hear the man above us making so much noise no one could sleep. It was really obnoxious. Again, the hotel is in a good location and the pool and deck seemed nice, but it was impossible to sleep here and isn't that the point of a hotel. It ruined my next day completely.

"Business stay"

4
P8644ZTjoannel, Monroe, United States 25/10/2017

Nice clean rooms, very comfortable beds. Always pleasant staff and also helpful. I stay here all the time when in Chicago for business. Easy access and close to everything. Best pizza in the neighborhood. Good resturant and staff.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your positive feedback. Our team strives to provide superior customer service and we are glad you always find the staff pleasant and helpful, we will ensure they are aware of your comments. Our central location does put our guests close to everything for business travel or leisure. We hope to see you again soon.

"great stay!!"

5
Andrew T, Fairfax, California 25/10/2017

I love the location.The hotel is very clean. The service was excellent. I have stayed at this hotel many times. My favorite room is no. 326. Thanks for giving me this room. I travel to Chicago often and I look forward to stating there. Thanks!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience, we appreciate your continued patronage. Our team takes pride in the service and cleanliness they deliver. We are pleased to hear your comments on these matters. We look forward to having you stay with us again on your next trip into Chicago.

"Excellent value, well located"

5
TJsprings, Springfield, Missouri 25/10/2017

This is the second time we have stayed at this hotel and again we are well satisfied. This hotel is clean, safe, economical and well situated. We walked or took public transportation to all the sites we were interested in seeing.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at River North Hotel, we appreciate your business. Our central downtown location does make walking to Chicago shopping and attractions easy! We look forward to seeing you again soon.

"Terrible Smell, Poor Services"

2
MmePoirot, Denver, Colorado 24/10/2017

I wished I had read prior reviews, paid slightly more and stayed elsewhere. Here were my complaints: 1. I did not receive the type of room that I reserved. Then I was told they were fully booked and there were no other rooms available. 2. This hotel has a terrible smell which they are attempting to cover over with another terrible smell. The entire hotel has an old, musty, maybe moldy smell, which is bad enough. But they are trying to cover it over with some kind of scent that seemed to be coming from the air conditioning unit. That scent was like strong cologne or ax body spray and unbearably strong. Together, the combination was atrocious. Upon returning home my clothes and bags all carried that awful smell. 3. The wifi did not work at all in my hotel room. I do think it worked in the lobby, but it was so weak I could barely connect to it in my room on the 4th floor. I was in Chicago for work, so this was a real problem for me. I talked to the front desk my first night and they said they would look into it, but it never improved. 4. You can hear everything your neighbors are doing and saying. I felt like I was woken up every 30 minutes in the mornings by an alarming coming from different neighbors' rooms. You can hear them flush, talk on the phone, watch tv, have sex. The walls are very thin. I think this is an old building and while they've made the rooms look nice, I'm just not sure they can resolve the structural issues that cause the problems with noise and smell. For my part, I wished I had booked a newer hotel even if it cost a little more.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback, as it gives us an opportunity to improve. We apologize your stay was less than expected, as an experience such as yours is not typical of our hotel and we are looking into possible causes to ensure any necessary corrections are complete. We recently completed a complete upgrade of our guest room internet. We welcome and opportunity to earn back your business.

"Great Location, But...."

2
retired1_7, Tucson AZ 19/10/2017

Great location, but this hotel fails miserably in all other aspects. Room was clean, but mad service was from another planet. Room was finally cleaned after a request, next days never got fresh linens. Broken commode seat took two requests to fix. Front desk service didn't really exist. Appearance (they're painting the exterior) was gritty and hard used. Room smelled bad. Great location, but that's it.

"Easy Peasy - Drive in, Park, Convenient, Clean, & Easy on the Budget"

5
User 18/10/2017

I usually take Amtrak from Milwaukee, and stay in the Loop. A friend recommended BW River North. Easy drive in on I-94, the Ohio St. exit takes you directly to the Hotel. Pulled into the Parking area, just after N. LaSalle St. Suite was clean and comfortable, location is easy walking distance to client offices in the Loop. All Staff members were friendly and helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We strive to make traveling to Chicago as easy as it can be for our guests and we are pleased that you found it so. Our central location makes us a great option for business travelers. We appreciate your business and hope to see you again soon.

"Great Hotel"

5
Sandman6472, Coral Springs, Florida 18/10/2017

Great hotel, perfect location...the perfect hotel!! Great staff, great restaurant. Great experience!!! Right in the middle of everything. Comfortable rooms, easy-to-use internet in all parts of the hotel. Great place to stay!!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you so much for you positive comments regarding your stay at River North Hotel. Our central downtown location and amenities are popular with our guests. We recently upgraded our internet and are pleased to hear your found it easy to use. We look forward to having you stay with us again on a future trip.

"Extremely honest review from a fussy traveller "

4
worldtravellerrl, Liverpool, United Kingdom 17/10/2017

I'm probably the worst person to travel with as I'm so fussy so I spent hours looking at reviews for this hotel before we booked and I was a bit cautious due to other reviews but I'd like to clarify a few points that looking back I wish someone had clarified before I stayed 1. The hotel does have a strange smell, I think it may be the air conditioning needs servicing but that said, after 10 minutes being in the room you don't smell it anymore and the room itself is SPOTLESS - and believe me, I inspect the bed, bathroom etc... with a fine eye before we unpack at any hotel. 2. It is noisy outside - BUT... you're staying in a central hotel - what else do you expect? You can't have the best of both worlds, if street noise bothers you then stay on the outskirts of the city. And as a side note reception off free ear plugs all you have to do is ask (there's even a sign in your room telling you this) 3. The rooftop deck has one of the most amazing skyline views I've ever seen, please visit at night it is one of the most amazing things you'll ever see 4. Unfortunately the only thing stopping me giving this hotel the full 5 stars (other than the air conditioning smell) is the restaurant, just don't eat there.... it's joined to the hotel when you check in you're given 2 drinks vouchers for 50% off your first drink there, after 15 hours travelling we were starving and ordered pizza, wings, garlic bread and chicken tenders, the pizza was clearly a frozen pizza and was like cardboard, my boyfriend found a hair on his pizza but didn't want to make a fuss (we didn't eat any more of the pizza after that) the wings tasted extremely strange and then I found another hair on my chicken, I told our waiter and he just took the plate away and brought us the bill ($60 for horrible food with hair in) but there are plenty of places to eat nearby so don't be put off!! This really is a nice hotel and a bargain price, really spacious.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your feedback. Our central downtown location and the sundeck are two of our most popular amenities, we're glad you enjoyed. Our team takes great pride in the work they do and we are pleased you found the room spotless. We apologize the restaurant was less than expected, this is not the typical feedback we receive regarding an experience there. Please be assured all offering are made from scratch. We will use your feedback constructively. We hope to see you again soon on a future trip back to Chicago.

"Great "

5
GracieAmy1990, Wangaratta, Australia 17/10/2017

Great location. Comfy beds. Couldn't fault this hotel. The staff were helpful. Everything was in walking distance. We only had 2 nights here. But I would stay again. I would also recommend going down to the bar/ restaurant for a meal or drink.

"Will definitely stay here again--a good find in Chicago!"

5
User 10/10/2017

We stayed here for 4 days in early October. As previously mentioned, this is an older building that is currently undergoing some renovation. Our room was very comfortable and spacious. It had 2 comfortable chairs and love seat. The furnishings looked new. Housekeeping service was very good and the room was always kept neat and clean. The staff were exceptionally helpful and friendly. Although breakfast is not included with the room price, there is a restaurant and bar located close to the reception area. We ate breakfast there several mornings. I thought the food was good and the prices reasonable. The location is excellent. We were able to walk to many of the "tourist things" we wanted to see and do. It is approximately a 3 mile walk from the hotel to the area where the Adler Planetarium, Shedd Aquarium and Field Natural History Museum are located. So on the days we toured these places we opted to take Uber to the location and then walk back to the hotel. Uber Cost ranged from$5-10. For evening activities, pubs, trendy bars and good restaurants are all within easy walking distance of the hotel. We also like the parking area provided by the hotel. Again the daily price was reasonable. We drove to Chicago from California and access on and off the freeway from the hotel was extremely easy.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at Best Western River North Hotel. We take great pride in the service and amenities of our hotel and our team appreciates the recognition when our guests mention the helpful staff and cleanliness of the rooms. Our location is always popular with our guests as well. Being Chicago's best value is our goal. We look forward to seeing you again on a future trip to Chicago.

"Chicago Marathon"

4
User 10/10/2017

It was a 35 minute walk to the start of the marathon. A five block walk to the subway on State and Grand. Then a two stop exit on Monroe and then another 5 block walk to the gate for the entrance to the start. Walking distance, from a minute to 10 minutes, to so many restaurants of different price range from the hotel.

"Very happy I picked Best Western River North"

5
Kellie H, Birmingham, Alabama 09/10/2017

Location, service, food, bed comfort, I give this hotel 5 stars for everything! Very satisfied! The staff were very friendly and helpful. I enjoyed the roof top sitting area and the 24hr available coffee.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing you positive comments, we are very happy you picked to stay with us as well! We appreciate your business and are pleased that you enjoyed your stay. Our rooftop sundeck had been newly remodeled and like you, our guests are really enjoying the upgraded space. We look forward to seeing you again soon.

"Best Western Chicago"

4
Cami I, Bucuresti 09/10/2017

The location is pretty good. The rooms are nice and very clean, you'll find all the amenities in the bathroom. Is there a new part, with brand new rooms, queenie bed and the older part, the main hotel, with very big rooms, kind of apartments. I know all this because i have seen 3 rooms, first at arrival,very nice, difficult to acces, as u have to exit main building, carry on and off your laguages. All new. Unfortunately, in front of our window were 2 very big conditionair machines very loud. Asked to change room, aproved. They gave us a very big room on the main building. The room was very large, with all comodities, everything ok. When we left for dinner...at return, the room was vibrating, the walls was vibrating, the bed was vibrating....the noise was very loud and we're sorry for changing the room....after not sleeping all night we're going to tell them about, the girl at reception desk told us :"there are the rumours of the city"! You already changed the room, u have to keep it...in few words, we had a problem and not the room! We told her we'll pack, left the bags at the front desk to wait for a room, at 10 am....we come back at 16.30 and the guy at the reception just gave us a new room without saying a word, without arguing or somethingelse. The room was ok, we heard "the rumors of the city" but we could sleep. So, i guess, she had a problem....all the other staff was ok, wiling to help. Free coffe. You can make breakfast upon request, is not included. Only for curiosity...we're going upstairs, to see what make the room to vibrate, there was the swiming pool so the engines from the pool and conditioners. So, avoid the room 638....even is very big, beautiful and comfortable. This if you want to sleep...

"Great Downtown Chicago location."

4
James F, Houston, United States 08/10/2017

In town for a wedding. Hotel was right between Church (Holy Name) and wedding reception. Staff was great and suite was very nice. If you require a hotel right smack dab in the middle of downtoen near State Street...this is the one for you!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at River North Hotel. Our central downtown location is a favorite amenity with our guests. We're pleased you enjoyed the service from our team and the guest room. We hope you had time to enjoy the pool and sundeck during your stay as well! We hope to see you again soon.

"Great experience"

5
Matthew S, Omaha, Nebraska 05/10/2017

Even with the remodeling going on the staff was great and the contractors were very courteous. Room was very clean and good sized compared to other hotels in the Chicago area and priced much better. Staff was very accommodating.

"Good value"

5
Thomas K, Winneconne, United States 05/10/2017

Booked in advance of our annual conference and got a super rate for three rooms. Great location with a Hard Rock and the Red Head Piano Bar near by. Super clean, comfortable. Highly recommend. Will be back.

"Frankly, the worst hotel experience I've ever had"

2
Natasha C, Edinburgh, United Kingdom 05/10/2017

Hotel halls stink of cleansing liquids. Hotel room stinks as if they tried to cover the cat piss with the cleansing liquids. Room looks clean, but doesn't feel clean. Matt added and pillows are very uncomfortable. Receptionists are not very friendly. Upon returning to our room one night we realized that the housekeeping lady threw away (or stole?) our bag with shopping items (there were both some food and clothing items bought earlier that day). There was no way of confusing this bag with garbage, by the way. It was put on the top of our other bag, so there could be no confusion. After realizing that the bag was gone I instantly called the reception. They promised to come back to us the next morning from 8 am till 11 am. However, nobody called us regarding this the next day in the given time period. I came to the reception and the morning manager told me that nobody gave him the information regarding the stolen bag, so nobody didn't even start doing anything that whole time. After explaining the situation again they promised me to try to find our bag. After some time I returned to the reception (because they failed to call me, although they promised to keep me posted). I had a strong feeling that nobody cared much about my situation. They weren't even trying to make an effort and properly apologize. They acted quite lazy. And if I didn't insist on doing something, they wouldn't follow up on the matter at all. They obviously couldn't find the bag, since they lost so much time. At last, they decided to reimburse me for the part of the things that was in the stolen bag (I had a receipt for just some of the things). I wonder, what would happen if the receipt was in the bag and not in my wallet (I guess, in this case they wouldn't reimburse me even this part, not even apologize). Overall, this was a very disappointing experience. Nothing like this has ever happened to me in any other hotels. I have never faced such poor management and poor manners of the receptionists. I know that I will never stay at any of the hotels of this chain. And I will definitely not recommend staying at this particular hotel to anyone. Great location, though.

"Best value and staff in Chicago"

5
Wendy H, Saint Louis, Missouri 03/10/2017

I would without hesitation recommend this hotel to anyone visiting Chicago. The River North neighborhood is safe with lots to do. It is a pleasant walk to Navy Pier and many other sites. The hotel is clean, well appointed rooms and the staff is one of the friendliest you will ever meet. You truly feel welcome to be there. They are always helpful to answer any questions you may have!

"good value"

5
Thomas W, Fishers, United States 02/10/2017

excellent location; clean; great price; friendly staff. on site parking. good location to highway, and reasonable walk to downtown shops. quiet hotel, and surprised the quality of the bed was excellent

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at our hotel. We are pleased you found us to be a good value, as that is our number one goal. Our excellent location, indoor pool, sundeck, fitness room and on site parking make us hard to beat! We hope to see you again soon.

"Great value, perfect location"

5
JohnnyRazz, North Bay, Canada 28/09/2017

I've been staying at this hotel annually for over 10 years. in recent years they have completely renovated all rooms. This Hotel is perfectly located close to Michigan Ave., shopping as well as in the heart of the best nightlife in the Chicago core. The rates always represent excellent value.

"Great stay"

5
Rachel W, Effingham, United States 26/09/2017

The staff is very friendly and accommodating. The room is smaller, but that's expected in the city. It is well decorated and equipped. The value was good. We walked to Michigan Ave with no trouble and found many close restaurants to choose from.

"Fantastic Service"

5
skellar30, Pittsburgh, Pennsylvania 25/09/2017

I was in town for business, and to also take in a football game. The rooms are a bit larger than the typical cramped space in a bigger city. The staff at this hotel is first rate and know they're jobs very well and go above and beyond what is expected while being friendly and smiling. Charlize helped me with a tricky booking process that was using a combination of points, gift, and credit cards. She really helped out when she didn't have to, and my reservation was perfect. This location was, and is being remodeled and you can tell it is an older property from the hallways but not in a bad way and kind of kitschy. I would like to recognize Jabig, Maritza, William, and Brandon as exceptional employees Best Western should be proud to have working for them, as well as housekeeping, valet, and desk concierges who I did not get names for but were also great. The rooms were fresh and updated with clean linens and new shower tiles. Chicago is a noisy city, but they offer free earplugs that I did not need to use. The restaurant is on site and can be charged to the room bill as well as provide room service. The food quality is a bit above bar food at a decent price with good service. Location is close to shopping on Michigan, and a short hike to Riverwalk and Lasalle St. The city is easy to get around in with plenty of cabs, Uber, trains, buses, water taxis and rental bikes in season. I recommend this property for all the reasons I have written, as well as providing five star service for a three star price. Oh, and my team lost, but I had such a good time and great stay, that it almost didn't matter.

"Friendly staff, excellent location"

5
Laura M, Gettysburg, Pennsylvania 25/09/2017

Would definitely recommend this hotel. Awesome location and very helpful and friendly staff. WIFI was bad the first day and non existent the last two days. Also, there is no complimentary breakfast (I realize there is a restaurant on site, but not being a big breakfast eater I hate to pay for breakfast). Rooms and lobby have been recently renovated, but hallways need some work (artwork, patterned wallpaper, etc...) Pool and rooftop terrace were very nice!

"Great location"

4
nonnaretta, Lismore, Australia 25/09/2017

Staff very friendly and accomodating. Room was comfortable. Location great able to walk to most things. Restaurants close by as well as pharmacy and big supermarket. Would recommend and also stay again.

"Clean and friendly"

5
Knittykamper, St. Augustine, Florida 21/09/2017

Nice hotel, great view from the rooftop pool lounge area, in the middle of the action and restaurants. Not recommended for light sleepers, I sleep heavy so I slept like a baby through the city sounds. Clean and friendly.

"Great Stay in Chicago"

5
749christyk, Ann Arbor, United States 21/09/2017

This Best Western is conveniently located about 5 blocks from Michigan Ave. The accommodations are comfortable, parking is convenient and the staff is very pleasant. The noise of the city is to be expected at any hotel downtown, certainly not a reflection of Best Western.

"A Hidden Gem in Chicago"

5
P472RMjohnr, Lincoln, United States 20/09/2017

Sure, there are the boutique hotels on Michigan Avenue. They're nice, we've stayed at several of them. And you'll pay through the nose to stay there, especially for parking. Or you can wander a few blocks off Michigan Avenue, still in the heart of downtown, and stay at the Best Western River North. All the amenities of the boutique hotels on Michigan Avenue, but lower room prices and lower cost for parking. And you're within walking distance of Michigan Avenue and a short uber/cab ride from other attractions, like Chicago's famous museums. A nice, clean, secure hotel with modern amenities that won't break the bank.

"Best Hotel in Chicago"

5
K6495TNnicoles, Lancaster, United States 20/09/2017

I will never stay anywhere other then this hotel in Chicago. The location is perfect, parking is reasonable if you have a car. The staff is incredible. Checking in and out was so easy. They allowed us early check in, and held our luggage well after check out. The room was great. We were upgraded to a suite for no additional charge with our best western rewards. Room was huge, bed was comfortable. Cleaning crew kept our room spotless. Staff was so great. They knew where everything was and gave us great directions. Pool and exercise room were awesome. View from patio at pool was nice. Used the patio and pool everyday. I am beyond happy with this hotel. Nothing bad can be said.

"Decent hotel good location "

4
User 18/09/2017

The hotel is well located, decent value and clean. It fits the purpose of staying at an affordable place in Chicago with decent location, Staff is friendly and rooms are decent for a short stay. It's a good recommendation for the above stated reasons.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We appreciate your business and that you would recommend our hotel. Our downtown location is one of our most popular features with our guests. We hope to see you again soon.

"Not the best value for my money"

3
Midge C, Sun City, Arizona 13/09/2017

At over $200 a night (tax included) I'm used to ceramic coffee cups and glass drinking glasses...not cardboard and plastic. I guess I'm spoiled with Best Westerns that offer complementary breakfasts and a welcoming cookie. This is the first (and so far, only) B.W. that did not offer complementary anything. The staff however was very friendly and helpful, so thanks for that.

"Met and Exceeded Expectations"

4
germanfan, Stuttgart, Germany 12/09/2017

We selected the Best Western River North based on the good reviews on TripAdvisor. 1. We were in Chicago just for a few days and wanted a centrally-located hotel. 2. Room was modern, clean and good sized. Everything worked properly and was in good working order. 3. There is no continental breakfast was a nice to have, but many of the items were empty and needed to be refilled. It did not seem that they had anyone taking care of the breakfast area. 4. The staff was adequate and with AAA discount, a very good value for the money. Parking does cost $25 with in and out privileges. Bottomline: Enjoyed the stay here and would come again.

"Traveling Chef"

4
jamesdY2461EK, Wellsburg, W.V., United States 11/09/2017

In the heart of downtown Chicago. Everything you need is within walking distance. Friendly staff. Clean spacious suite. Recommended by friends. Restaurant on site- pizza really delicious. Lobby beverage bar. Nice touch. On site parking at a discounted rate compared to other hotels in downtown Chicago. Traveling back to Chicago and looking forward to staying there again.

"Best Western"

4
Chris M, Muskegon 10/09/2017

This is a no frills hotel but has a great location downtown, is very clean, has a friendly staff, adequate fitness center with decent pool, a rooftop deck and a downstairs bar. I would definitely stay again for business.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We are pleased to hear your enjoyed our central downtown location. Our team's goal is to provide exceptional service and rooms cleaned with care. We hope you also enjoyed the pool and sundeck during your stay. We look forward to seeing you again in the future.

"Wow, what a place"

5
Mowk_1, Calgary, Alberta, Canada 08/09/2017

I can't begin to describe this location. Wallace the bell captain was absolutely the best I've seen in a long time. All the frond desk staff were most helpful, very friendly and accommodating. I will definitely be looking to stay there again if I ever return to visit Magnificent Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
We appreciate your business and thank you for sharing your kind feedback. Our team takes great pride in the service they provide to our guests and we are pleased we exceeded your expectations.

"Great location"

4
julesco2015, Runcorn, United Kingdom 06/09/2017

Just been redecorated inside and out. So very clean. Comfy beds. Staff very helpful. Location is great for exploring the city. Pool clean and tidy. Pizza place attached to hotel serves fabulous Chicago pizza, yummy!!!

"Very pleased with the room and location."

5
Caroline L, Darlington, United Kingdom 04/09/2017

After a long flight from the UK we arrived at the hotel to a lot of smiles and helpful staff. There is a Valet service and at first we thought this was pricey, however, it is quite the norm in Chicago, parking is pricey throughout. The hotel is close to everywhere if you are an able walker. We walked into part of the town and then got the open top bus which stops not far from the hotel. The suite we had was huge and amazing, this was a kingsize suite. Fridge and microwave available, also safe. Bathroom and vanity area a good size with toiletries given. The pool in the hotel is a little dated but lovely and clean. The running machine I used worked fine and water was available in the gym, a little small but did the job. The balcony was a nice addition. I sat out there for a couple of hours and got the afternoon sun. Great view. We sat in the bar one night, comfortable and friendly. Information is available at reception as well as free coffee. A really nice stay. There is a little noise from the street but what do you expect in the middle of Chicago.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your positive comments. We appreciate your business and are pleased you enjoyed our central downtown location and spacious rooms. Our $25 daily onsite parking is the best bargain in town! We hope to see you again soon.

"First Trip to Chicago "

5
bobmett, Peachland, Canada 03/09/2017

I am so pleased that I picked this hotel. We were greeted by friendly staff & especially Wallace, who went beyond my expectations to ensure our visit was memorable. The room was clean and comfortable with excellent house keeping. The hotel offered all passes to events and everything within walking if you choose that way. The Chicago Hop on off bus one block from the hotel. Lots of very good restaurants within walking distance. I would definitely recommend this hotel to friends. Thanks for making our first visit to Chicago nothing but a pleasure. Wallace our helpful concierge.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We are thrilled to hear your first trip to Chicago was a success. Our team takes pride in providing superior customer care and clean, comfortable accommodations. We hope to see you again soon on a future trip.

"North River location close to restaurants, farther from attractions"

3
ponp199, London, Canada 02/09/2017

We stayed here for 3 nights, good location close to lots of restaurants. Probably could pick a better location closer to attractions! They were doing exterior construction early in the mornings and the Walls are paper thin... you can hear guests in the next room talking! Bring earplugs!! We will not be staying here again!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience. It is through feedback such as your that we are able to make improvements. We apologize your stay was less than expected. Our central downtown location does offer a great dining variety and is within walking distance to Michigan Ave and the free trolley to Navy Pier. We welcome an opportunity to earn back your business.

"Anniversary Weekend"

5
WILindaMadison, Madison, Wisconsin 02/09/2017

We have stayed at Best Western River North when visiting Chicago for many years. We have seen many improvements to the property. We have always enjoyed the location, the rooms, parking on site and friendly and helpful staff. This time we were surprised with an upgrade to a suite, making our Anniversary weekend even more special.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for sharing this kind review of your stay with us! As a returning guest your business and feedback are greatly appreciated. We're honored that you chose our hotel to celebrate your anniversary and are happy you enjoyed the suite upgrade. We hope you'll visit us again on your next trip to downtown Chicago!

"average"

3
Brian S, Ashland, Ohio 30/08/2017

hotel was ok. elevator is very narrow. rooms were ok. we were suppose to get a pullout queen and got a pullout single! Switched rooms for the last night and pullout was ok. I might stay here again. Price for stay wasn't cheap, but wasn't outrageous.

"Great value for Downtown Chicago!!"

4
jmsilvis, Michigan 30/08/2017

Nice location. Walking distance to many things. Rooms are a little small, but newly renovated and very comfortable. In and out parking for $25 a day, which was a bargain. Still renovating the outside. Will be great when it is all done. Would definitely stay again!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your positive comments, we look forward to having you stay with us again. We're pleased you liked the newly renovated rooms and we agree, our parking is the best bargain in downtown Chicago! We hope you were also able to enjoy the indoor pool and sundeck!

"Great central location, with outstanding concierge service"

4
Kathy P, Hamilton, Canada 30/08/2017

We enjoyed our recent stay at Best Western River North hotel. It is currently undergoing renovations, so our family would like to make a renovation suggestion...please figure out how to separate the pool and patio entrance so that the patio can remain open past 10:00 pm. We were sitting out on the patio with several other guests enjoying a beautiful summer evening, when a staff maintenance person told us that we all had to leave promptly at 10:00 pm because the pool-patio area was closing. This hotel doesn't have any room for outdoor patio space at street-level, so we felt resentful being sent back to our rooms.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We appreciate your feedback. It is through such feedback that we are able to make improvements. We hope to see you again soon.

"Very nice place to stay"

4
christinewZ8502QP, Renton 30/08/2017

This hotel is in a great location. Staff was very friendly, the room was clean and the hotel was clean. It's an older building but it good shape. The pool area is nice. There is a nice bar/restaurant on site. It was very quiet.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at Best Western River North Hotel. We're glad you enjoyed your stay. Our team takes pride in the service they deliver. We hope to see you again soon.

"Very good hotel"

4
User 28/08/2017

I just recently stayed at the Best Western River North and can say I had a very good experience! Room was very clean, staff was very friendly, and the location is great! I highly recommend staying at this hotel.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for taking the time to review your stay with us! We're pleased you enjoyed our hotel's excellent location, friendly staff, and comfortable guestrooms. We appreciate your feedback and we hope you'll visit us again soon!

"Great location!"

4
synge1, Winnipeg, Canada 24/08/2017

We were nervous booking a downtown hotel in Chicago for the price, however this was really a decent option. The location of the hotel is great! Walking distance to major shopping areas and restaurants. We were able to walk to the train to get to Wrigley Field, walked along the magnificent mile and enjoyed the views from the rooftop patio. The hotel itself was clean and had all the basic amenities. No fridge in the room but perhaps that's normal for downtown hotels. The parking was great, we felt comfortable leaving our car in there knowing it was safe. The restaurant connected to the hotel was great too! Would definitely stay again.

"Parking"

4
April C, Wisconsin Dells, Wisconsin 24/08/2017

We were shocked when we found out we had to pay for parking, we always stay at this hotel ( on Ohio ) and never had to pay. We were charged way more at the BW off of Michigan Ave so $25.00 wasn't that bad.

"Great place to stay!"

5
nelda c, Lawton, Oklahoma 23/08/2017

We were so pleased we stayed at this hotel! After searching to find a reasonably priced hotel with parking prices that were not astronomical, we landed on this hotel. It was so convenient within walking distance to the Chicago transit (red line takes you to many highlights of the City), amazing restaurants (you have to try "Lou Malnati's Pizzeria"), stores. Even though a modest hotel, it was excellent!

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for sharing your experience while staying with us! We pride ourselves on offering a convenient location with modern amenities for a great value. Our on-site parking is a unique feature and at only $25 per day it's one of the most affordable parking options in our area. Your business and feedback are truly appreciated and we hope you'll visit us again on your next trip to Chicago!

"End of Summer vacation"

4
214arlens, Clinton, United States 23/08/2017

This is a great place to stay. Professional, courteous staff. Great room rates AND parking rates. You can easily see 5 or 6 restaurants from the hotel. Portillo's, Hard Rock Café, Rock n Roll McDonalds, Rainforest Café (Perfect for families/kids), etc.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for taking the time to review your stay with us! We're pleased you enjoyed our hotel's convenient location and friendly staff. Our on-site parking is a unique feature for our area and at only $25 per day it's a great value. Your business and feedback are appreciated and we hope to see you again in the future!

"This hotel is a heck of a deal in one amazing location"

5
Cindy S, Clarington, ON, Canada 22/08/2017

First off, William, Shantae and Wallace made our entire 5-day stay memorable and welcoming. Our room was renovated, spacious and comfortable. Unfortunately, we were right at street level and facing the McDonald's, so it got a little noisy. It helps if you set the HVAC to "fan" at night to drown out the noise. This hotel is close to everything. Save your money and don't bother with Uber, Lyft or cabs! Buy a Ventra card and take the subway and buses to everywhere you need to go ... or walk! Within 15 minutes you can go everywhere - Willis Tower, Navy Pier, Magnificent Mile! And the food - ask Wallace what's cheap and good, he won't steer you wrong. The restaurant in the hotel wasn't bad either. You won't regret staying at this hotel!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us! We pride ourselves on being an amazing value in an incredible location, and we are pleased to see you felt similarly. We hope you were able to also enjoy our indoor pool and sundeck while you were with us. We hope to see you again soon.

"Great location!"

4
nutsandlunes, Rockford, Illinois 17/08/2017

This was my first time staying here and the location is great! It's kind of a crazy layout our room was on the 3rd floor but we had to go to the 4th floor then walk down a long hall and get back to the elevator and go back to the 3rd floor ( Not an ideal situation if you have had a few libations!) After we managed that, the room was good size, clean, and very comfortable. I see they are doing renovations to the hotel. I would there again!

"Exceeded expectations for a Chicago hotel"

5
User 16/08/2017

Reserving the room went very smooth. Approaching the hotel, don't let the outside fool you because the inside is renovated nicely. The valet parking was pretty disorganized, but we got our car back in the end so it is fine. If you want, there is in-out privileges included with the $25 parking now as I found out when I got there. We had no problems with the attitude or knowledge with the staff. Very suitable, accessible location for tourism as well as it is very close to many attractions and the train station which can take you to even more attractions. Highly recommended for Chicago first-timers!

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for sharing these positive comments about your stay with us! We're happy that our renovated guestrooms and convenient location to nearby attractions enhanced your travel experience. We're currently updating the building exterior to match our new modern style and amenities. Your feedback and recommendation for first time travelers is greatly appreciated. We hope to see you again on your next visit to Chicago!

"Best deal in town"

5
Mark H, Cambridge, Canada 16/08/2017

This is the second time we stayed here. while we pay for parking now, its still one of the best deals close to down town in the city. You can walk three blocks and be at the river or three blocks and be at the subway which gives you access to the whole city. They are upgrading the exterior now, most of the rooms have already been upgraded. New bathrooms, LCD screens and amenities. This is truly a hidden gem in the city.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for taking the time to review your stay with us! We're happy you enjoyed our hotel's convenient location and newly renovated guestrooms. While we no longer offer free parking it was important to us to still offer our guests a great value, at only $25 per day. Your feedback and loyalty as a returning guest are truly appreciated and we hope to see you again in the future!

"Great location and hotel"

4
Takingabreak24, Michigan 15/08/2017

This location is within walking distance of most things and the on and off trolley has a stop right across the street. I wish there had been a breakfast buffet but there was fruit and coffee bar in the lobby. Wallace was the most helpful front desk helper that you could ever find. He was everyone's friend and VERY VERY helpful with tons of information and getting us tickets to things and telling us where to go etc etc etc. The room was great; the pool was nice; the parking was cheapest I have found in Chicago and VERY convenient right outside with easy in and out! Would definietly come back.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for taking the time to share your experience! We're pleased you enjoyed our hotel's friendly service, newly renovated guestrooms, and indoor rooftop pool. Our on-site parking is a convenient feature and at only $25 per day it's a great value for our central location. Your business and feedback are appreciated and we hope you'll visit us again in the future!

"Clean and good location"

3
User 15/08/2017

Went for a girls weekend downtown with friends. Overall the stay was good. The room was clean and comfy. the beds were nice. Although the location was great the windows faced an alley and wasn't the best view. Also the showers hot water was intermittent. There was no fridge. At the end of the stay, I noticed there was additional 52.50 charge on my card. I called complaining and they removed the charge. Glad I checked so I didnt get overcharged for no reason.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our hotel's convenient location and newly renovated guestrooms. While only our suites include fridges we do have some extras available upon request to accommodate our guest's needs. We apologize for any inconvenience regarding the additional charge to your credit card; your feedback will help us to improve our guest experience. We appreciate your business and hope to see you all on your next girl's weekend!

"Great Location"

4
I5450YRhollyw, Tuscola, United States 10/08/2017

I always book a room at this hotel when visiting downtown. Within walking distance to many attractions. Great service, and clean rooms. Parking is only $25 which is far less than any other hotels downtown.

"Brilliant Hotel"

5
Diane M, Nottingham, United Kingdom 09/08/2017

We stayed here for 4 nights,the staff were extremely pleasant and helpful,especially Wallace,the concierge,he couldn't do enough for us!The hotel is well situated for the hop on hop off buses and we easily walked to State St.and the river.The hotel is very clean and well looked after and it also has a really nice indoor pool.I would definitely recommend this hotel.!

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for the positive review of your stay! We're glad to know that our friendly staff and clean, comfortable guestrooms were able to enhance your Chicago experience. Your business is greatly appreciated and we hope you'll visit us again in the future!

"Fantastic "

5
Srinivasan V, Mumbai 08/08/2017

This hotel is right in the middle of happening district of Chicago. Food is good as well. There's renovation happening and hence some noise during the day. Significant value for money. Rooms are big enough for a small family of 3.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for the positive feedback regarding your stay! We're happy that you enjoyed our convenient location for an excellent value. Your business is greatly appreciated and we hope you'll visit us again in the future!

"Fourth visit and still a real value."

5
SYLVIATOPEKA, Topeka, KS 08/08/2017

This was our fourth visit in the past year and we truly believe this is a great value in the city. The hotel has an excellent location in the River North area, being close to many dining opportunities within walking distance and easy access to the bus lines. One can get to pretty much anywhere in the city in short time. The rooms are extremely large and clean, the indoor pool is of good size, and clean, the lobby is inviting, the newly-refurbished roof garden is pleasant and offers a good view of the famous skyline, and the $25 per day parking is a real bargain. We have had nothing but excellent treatment from every one of the the staff members, and are always made to feel important and welcome. Superstar Host Wallace is one of the finest human beings we have had the opportunity to meet anywhere. Nasheed and Isaac made our check-in flawless and friendly. The marvelous efforts by Anthony, Shauntae (I probably still spelled your name wrong), Ciera, DeAndre, Charlotte, JaBig, Marita, Elena, Jerry, and every one of the staff were kind, professional, and competent. We look forward to returning soon.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy to know that we've consistantly provided you with outstanding service for a great value. Your feedback and loyalty is greatly appreciated and we hope you'll visit us again soon!

"Weekend visit"

5
Sall1987, United States 07/08/2017

We arrived and we enthusiastically greeted by Wallace, the parking attendant. Check was smooth. The bar was nice and the rooftop patio was excellent. The room was comfy. The internet was slow. The pay for movies worked well. All in all a nice stay.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for sharing your positive comments regarding your stay with us! We're happy you enjoyed our friendly staff and comfortable amenities. Your business is greatly appreciated and we hope to see you again in the future!

"Wonderful experience"

5
susangF2529JV, Sheboygan, United States 03/08/2017

The room we originally booked was already taken by the time we arrived, but we were up graded to a family suite which was for my children one of the highlights of our trip to Chicago. The service desk staff that checked us in were very wonderful about answering all my questions and were very friendly.

"Great price, great location"

5
User 03/08/2017

Better deal on parking than most places on Near North Side. When we checked in for first of four nights, we couldn't connect to wifi, which we are highly dependent on. Jabig at front desk quickly responded, saw there was a problem and within 15 minutes moved us to a new room with great wifi. A-plus for her fast service.

"Reasonable for Chicago"

4
User 02/08/2017

The location and the $25 day parking compared to $55-$65 a day at the other hotels is why I chose this hotel. I was very pleased with the location. It is close to the River North tour bus stop. Many restaurants were close by. The hotel is older but updated and clean.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're pleased you enjoyed our hotel's newly renovated guestrooms and discounted parking amenity. We appreciate your feedback and we hope you'll stay with us again on your next trip to Chicago!

"Good hotel"

5
yenmingh, Madison, United States 02/08/2017

The front desk staff are friendly and provide a room upgrade. it's a wonderful place to live for few days. The price is fair and the hotel locates in the center of Chicago. I recommend this hotel to people visiting Chicago.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for taking the time to review your stay with us! We're pleased you enjoyed our hotel's friendly staff and newly renovated guestrooms. We appreciate your feedback and we hope you'll visit us again soon!

"Experience"

5
J9891QMjaniceh, South Holland Il, United States 31/07/2017

I really enjoyed my stayed at the BW hotel the room was amazing. The suite was big and had lots of room. The room was clean. I was kind of disappointed that the room did not have a microwave. I was aslo disappointed that we could not check in earlier than 3:00 pm. I called on several occassions to asked if they could change the time to a earlier time but no one responded. I t was my anniversary and we wanted to be downtown earlier so we could do a few things. I also expressed that it was my anniversary and i did not receive even a card in the room. I mentioned to the customer service person on the phone but she pretty much ignored me. I was vert disappointed abot that part .

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments, we appreciate your business. We're pleased that the room was amazing. As out standard check in time is 3PM, we cannot always accommodate an earlier check in. The guests from the previous night have until check out time and then the rooms need to be cleaned by housekeeping. We hope to see you again on a future trip to Chicago.

"Old hotel but rooms are updated."

3
jas32, SE Michigan 27/07/2017

This is the second time we stayed at this hotel, the first time must have been over 20 years ago. The location is good, about 5 blocks west of the Magnificent Mile and just a few blocks north of the river. The lobby area is very narrow and tight and the elevators are old and slow. Our room (a suite) is extra, extra large. You could have easily fit another king size bed. It was nicely renovated which includes the bathroom. The main complaint about the room is the noisy air conditioner. Besides the noise, cold air was blasting towards the bed with no adjustment to redirect the air elsewhere. I ended up putting a chair in front of the A/C unit to make it comfortable. Added plus for this hotel is parking which is a bargain at $25 with in and out privileges. Less than 1/2 of what they would charge around this area.

"Wallace great staff member"

4
User 27/07/2017

Wallace has a great sense of humour & he made our stay in Chicago great! He made us laugh every time we spoke with him. He gave recommendations for places to eat and gave us directions to sights. He gave us advice that was always great! We could not wait to see him each day. We were disappointed that he was not working on our final day. On the downside, the housekeeping service tried to come in our room early each day. The major problem is the bathtub did not drain while you were taking a shower. However, we will definitely stay there again. The location was great. We could walk almost every where we wanted to go. Our experience was great.

"Awesome team at River North"

5
120briane, Atkinson, United States 27/07/2017

We had a dead battery in the parking lot. The front counter, manager, and maintenance man were all very helpful. The maintenance used his personal car to jump our car. Very professional team that work very well together to help visitors. Awesome Customer Service!

"Great hotel"

5
279rochelles, Peoria, United States 26/07/2017

Very well priced and close to everything... food, bars, red line etc! This is the first place I call when coming to Chicago! Front desk staff is very friendly and efficient... valet parking is no extra charge and the $25 parking fee is one of the lowest around!

"Great Hotel."

4
93eliv, United States 25/07/2017

Very good hotel. Wallace, I believe is his name, made the experience great! He was very friendly and hilarious. He will make sure you are noticed and welcomed. The check in lady, I didn't get her name, but she was very sweet and friendly. Made us feel comfortable and got us in as fast as she could. She did notice and complimented my boyfriend and I wristbands which was sweet of her. You wont pick badly if you stay here.

"Nice hotel in downtown "

4
User 19/07/2017

Nice location in downtown at a reasonable price. Close to Navy Pier, Magnificent mile and good restaurants. Hotel staffs are friendly and helpful. Very good for a short stay in Chicago. Air conditioning is a bit loud though.

"Not the best bang for the buck"

2
User 14/07/2017

The place is okay, but for an extra few bucks you can stay at much nicer hotels in the area. Was in Chicago for a wedding and the rooms my friends were staying at were much better and less noisy. Placed reeked of marijuana on the floor. Should mention though that the staff were very nice!

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for taking the time to share your feedback, it is through feedback such as yours that we are able to make improvements. We apologize your stay was less than expected, but we are pleased our team provided great service. I am confident, given another chance, River North Hotel will impress you.

"Never stay there again"

2
User 14/07/2017

Concierge was indifferent and very rude when checking in. Even my teenager mentioned the lack of customer service. The elevators and halls smelled awful. We had to change rooms after we checked in as it smelled so awful in our room. Concierge could have cared less.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience at River North Hotel. We apologize for the issues you encountered, this is not typical of our hotel and we will be investigating your comments and making any corrective measures needed. We appreciate you taking the time to let us know. We welcome an opportunity to earn back your business.

"North River Chicago River"

4
stephenwO374HV, Missouri City 11/07/2017

This is a good hotel. Not much on the outside, but the rooms are nice though small. The staff was professional and helpful. Everything worked well. The restaurant had good pizza and salad. The location in Chicago is very good. It's near a metra and bivvy bike site.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our friendly staff, convenient location, and tasty on-site restaurant. Your feedback is greatly appreciated as we plan to repaint the building exterior during are upcoming refreshment project. We hope you'll visit us again on your next trip to Chicago!

"Pretty Good"

3
P8360SVamandad, Cedar Falls, United States 10/07/2017

Was a fairly decent hotel. They gave us late check-out because we arrived pretty late in the evening, which was nice. It's a good location as well because we could walk to any place downtown. Finding our way around the building was pretty easy too.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our hotel's convenient location to nearby attractions. Your feedback is greatly appreciated and we hope you'll stay with us again on your next visit to downtown Chicago!

"Great Experience"

5
ryanlC470JP, Omaha, United States 10/07/2017

My family and I had a wonderful experience at Best Western River North. The location was perfect-a quick walk to Michigan Avenue and so many great dining places near by. The staff was exceptional-so friendly and helpful. My kids loved the pool and we enjoyed the views from the rooftop deck. We will definitely stay here again next time we are in Chicago.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for the excellent review of your stay with us! We're happy you enjoyed our convenient location and friendly staff. Your feedback is greatly appreciated and we hope you'll visit us again on your next trip to Chicago!

"Nice to stay at heart of the city"

4
User 09/07/2017

Just at the heart of the Restaurant district. Easy to hop through the city. Good value hotel. Clean rooms and services. Easy Check-in & Check-out. Just 20 mins walk from Navy Pier, 7 mins from Magnificent Mile and 10 mins from Chicago River.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay with us! We're happy you enjoyed our clean guestrooms and convenient location. Your feedback is greatly appreciated and we hope you'll visit us again on your next trip to Chicago!

"Great location, good hotel"

4
User 07/07/2017

The hotel room was nice and clean. Staff was friendly. The attached pizzeria restaurant was nice, and great for a late night snack. The location was fantastic, within walking distance of a number of attractions and multiple mass transit entry points. I would definitely stay here again. The only down sides are that the street noise was somewhat loud at different times, but that's to be expected for a hotel on a busy street with a lot of foot traffic. Also, there's not an ice machine on each floor, so if you wanted ice it was a bit of a trek.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for sharing your experience with us! It's feedback such as yours that enables us to improve our product and services. We're happy you enjoyed our clean guestrooms, friendly staff, and central location. Your loyalty is greatly appreciated and we hope to see you again on your next trip to Chicago!

"Highly recommend"

5
mablem2017, East Lansing, United States 05/07/2017

The staff was wonderful. They made our stay so enjoyable. I traveled with 2 physically challenged teens. The staff went above and beyond to accommodate our needs! Everyone was helpful, friendly and fun.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for the wonderful review! We're happy our friendly staff made your family feel welcome and were helpful throughout your stay with us. Your loyalty and feedback are greatly appreciated and we hope you'll visit us again on your next trip to Chicago!

"Loud but Comfortable"

3
D B, Osseo, Wisconsin 04/07/2017

Getting to this hotel off of the interstate is fantastic and easy -- as is the parking price. However, the hotel rooms are quite loud -- especially if your room is near the vending machine! The rooms are clean and the decor is nice. The bathrooms are quite small. But, for the price of parking and the ease of driving, it's worth it in my book. We will return.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us, we are pleased you enjoyed our great location and your room. Our hotel is easily accessible from the highway, and puts you within walking distance to most Chicago attractions, shopping and dining. We look forward to seeing you again soon.

"2 days in downtown Chicago"

4
User 04/07/2017

Walking distance to Michigan Avenue and places north of the river. Parking on site is a plus at $25 per night or $35 per day with multiple in/out. Pool was plain but enjoyable. Many good restaurants within blocks. Friendly staff, too.

RiverNorthHotel, Director of Sales at Best Western River North Hotel, responded to this review
Thank you for sharing your experience! We're glad you enjoyed our central location near attractions, restaurants, and shopping. We appreciate your business and hope to see you again on a future trip to Chicago.

"Stay here if you can't afford any better"

2
User 03/07/2017

I had a few surprises staying here with my kids. 1) The bathroom door didn't latch. 2) The deadbolt on the room didn't work. 3) The garage parking was $25. I should have guessed that last one, but they didn't tell me when I made the reservation or when I checked in and was given a parking permit. On the bright side, the room was clean, there was a nice rooftop deck and indoor pool, and we were within walking distance to the Navy Pier.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments. It is through feedback such as yours that we are able to improve our product and services. We happy you enjoyed the pool, sundeck and our central location. Our parking is the lowest of hotels in the downtown area. We will address the issues you mentioned, as these are not typical of our hotel. We hope you will stay with us again on future trips to Chicago.

"You can do better"

2
Paula C, New York, New York, United States 03/07/2017

This hotel was a bit cheaper than others but I wouldn't choose it again. My family had 2 rooms, and both had ridiculously noisy air conditioner units that woke everyone up every time they cranked on throughout the night. The rooms were otherwise nicely renovated and location was decent (about a 1 mile walk from Lake Michigan). But if you'd like to sleep at night, don't stay here.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience as through feedback such as yours we are able to improve our product and services. We apologize your stay was less than expected and we will look into the issue with the air conditioner. We are pleased to hear your you enjoyed the newly renovated rooms and our great downtown location. We welcome an opportunity to earn back your business.

"Stay for good location"

3
MNWEVER, Batavia, IL 29/06/2017

This well-located hotel make for a satisfactory stay if it is available for a reasonable rate. The in and out parking is very reasonably priced and the staff is friendly and helpful. Room was fine - typically Best Western in decor and amenities although HVAC systems need a major overhaul to lessen noise and increase efficiency.

"Great location"

4
User 28/06/2017

We stayed at the Best Western River North Hotel for two nights. The location was excellent. We walked to many places. The Big Bus was also very close so if you didn't want to walk everywhere you could hop on the bus. We did that too. The hotel was very pleasant and clean. The front desk was very helpful with directing us for dinner. When it was time to leave they were great at letting us know the best way to get back to the train station.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience. We're glad your enjoyed our central downtown Chicago location, steps from Tour Bus stops, restaurants and shopping. We appreciate your business and hope to see you again on a future trip into Chicago.

"Good location, not super close to the shops but still easy to get around"

3
877chelseyc, Wyoming, Michigan 28/06/2017

Hotel was decent and good for price, it wasnt super close to the shops but not a bad walk and was a cheap lyft ride to get to places. Only problem was someone checked us out when we went to go walk around before we left so when we went back to room they were cleaning it.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments, it is through feedback such as yours that we are able to improve our product and service. We apologize for any miscommunication with your check out, this is not typical of our hotel. We're pleased you enjoyed our location, near shops, restaurants and attractions. We hope you will choose us again on your next visit into Chicago.

"Very good located"

5
grillmasterluigi, Torreon, Mexico 27/06/2017

Excelent service of the personnel, rooms very clean, very well ubicated on the best area of downtown, I had a wonderfull time. We were a big family group and they have outstanding service and very patience.

"Weekend in Chicago"

4
Deana G, Milwaukee, United States 26/06/2017

We like the Best Western in River North for the proximity to everything. It is walking distance to Michigan Ave, Eataly and lots of restaurants and shops. The remodeled rooms are very nice. They have a great pool and patio. Staff is always friendly and helpful.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing you comments regarding your stay. We're please that you enjoyed out great downtown Chicago location and our recent room renovations. Our indoor pool and sundeck are a favorite of our guests. We hope to see you again and we appreciate you staying with us.

"Great Experience"

3
aginggoddess, Isanti, Minnesota 21/06/2017

G R E A T S T A F F T H R O U G H O U T H O T E L This is an older hotel, but well maintained. Everything seems to be freshly painted, and in working order. As per usual, the elevators are tiny weenie. Since it is old, you can hear the drunk ladies coming in thru the hallway after the bars close. :-) The first night (in June) we turned the loud venting system off. It was uncomfortably hot and outside noise was awful. So the next 2 nights we put the air on and it canceled out the other noise, and sleeping was cooler. Our room was smaller, but clean, and the bathroom was updated nicely. Let's talk about the wonderful underground parking: $25 a day BINGO. With a parking attendant too. Shazam. So many interesting places are within walking distance: Rainforest Cafe, Hard Rock Cafe, Walgreens, Portillos, and that is just within 2 blocks, You could easily walk to Navy Pier and not deal with parking down there. Also, walk 2 blocks and grab a city bus. It is $2.25 cash a trip, or go to the Bus Station or Walgreens and get an unlimited 3 day pass. Don't fight traffic, just taxi or bus it. So, the LOCATION of this hotel is PRIMO. Our pool experience was not the best. The pool water was slightly cloudy, but then there had been SO MANY children in there previously. A little scummy on the tile too, but that happens with a lot of use. We were so disappointed that the rooftop deck was unavailable. The website did not mention that fact. We so wanted to have cocktails up there after dark. The front desk crew were quite accommodating. They rounded us up a mini fridge, and adjusted our room rate to reflect the current going rate. Thank you so much. One of the gals printed up a local map so I could plan my route. I still got confused but then, I usually am. The bar and restaurant are pretty small, but you can eat and drink there just fine. Loved the "selfie station" too. Food was just ok, not spectacular. Great bartender, but I thought the food servers should be wearing some sort of uniforms. Just my taste. I did get some conflicting info on busses and the Free Trolley, so do your own research. L O C A T I O N L O C A T I O N

"Great location and price!"

5
Acesin2000, Indianapolis, Indiana 20/06/2017

The Best Western River North is a great hotel only 3.5 miles away from soldier Field walking time 45 mins. All amenities are close by this includes local restaurants and commercial chains directly across the street is a McDonald's.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your feedback. We strive to be Chicago's best value and we're please to here you enjoyed the location and price.

"Excellent Hotel!"

5
carried368, Grand Rapids, United States 20/06/2017

This hotel was excellent. The location was great, close to Navy Pier. The staff was courteous and knowledgeable about the area and was able to recommend restaurants and other attractions. The hotel itself was very clean and the decor is updated. I would definitely stay here again.

"Great stay!!"

5
kevinjspencer, Glace Bay, Canada 18/06/2017

Had the opportunity to stay at this hotel recently. It's conveniently located a short distance from the highway. We were met by a friendly and professional staff. The room we booked was an oversized room with large bathroom. The bed was a comfy king size. There is a restaurant on site with outdoor patio deck, unfortunately we arrived too late to enjoy. Will definitely stay here again when passing through the area.

RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us. We're please you enjoyed our spacious rooms and great downtown location. Our sundeck offers great views of the Chicago skyline so we hope you will get to enjoy this on your next visit. We hope to see you again soon.

"Great experience"

5
User 16/06/2017

The staff were very friendly and helpful. My sister and I arrived in Chicago by bus early in the morning and though our room wasn't ready the hotel let us store our bags and change, so we could explore chicago more comfortably. The hotel is in a great location it is an easy walk away from the magnificent mile. I would definitely stay again.

"Handy to the Merchandise Mart"

4
User 14/06/2017

Helpful staff, good restaurant, updated rooms, friendly bartenders, great pizza! Convention rates are reasonable, but way above the normal rate structure, from what I've seen. It's an easy 6 or 7 block walk to the Merchandise Mart, and there are a number of restaurants in the immediate vicinity.

"Good location and good price"

4
User 13/06/2017

The location is great for seeing downtown Chicago and parking is a reasonable price. Walking distance of great sights and food! Room price is very reasonable for where it is. Wifi was hit or miss (often a miss!).

"Great Staff"

5
paulbN232PA, Orlando, United States 12/06/2017

This hotel is in a good location with lots of great places to eat near by. The hotel staff was great. Shanta at the front desk was great. She had all the answers and info we needed for our stay. There are nicer hotels in this area but, the staff and cleanliness of this hotel has earned our loyalty.

"Clean, Comfortable and Great Location"

5
User 11/06/2017

The room was great, we were upgraded to a suite, beds were comfortable, rooms were clean, parking was very convenient. We got breakfast at the hotel, it was very good. Love all of the options for food nearby.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
We are so appreciative of your outstanding review of our property. We do our best to create the best value in Downtown Chicago. Our location is awesome and near all the best restaurants. Our staff always strives to create a welcoming experience for each one of our guests. Thank you for staying at the Best Western River North Hotel and sharing your experience with others. We hope to see you the next time you are in our beautiful city!!

"Best Staff"

5
Ozz2013, Williamston, Michigan 10/06/2017

In addition to the great location and reasonable prices, the Best Western River North has some of the most personable, helpful and professional staff anywhere! Wallace, the concierge, is outstanding. Whalid who runs the on-site restaurant is genuinely caring and concerned about the experience of customers. The front desk staff is always attentive and ready to help solve any issues. You can't beat this hotel for all around experience for a moderate price.

RiverNorthHotel, Supervisor at Best Western River North Hotel, responded to this review
Good evening!, I want to express our appreciation for you taking the time to write a review on your stay with us while in Chicago. We are glad that we met your expectations and that everyone went above and beyond to attend to you. we always want to make sure that your stay with us is always as if you were at home welcoming and always willing to be there if you have any questions. We hope to see you soon on your next adventure to Chicago, you have a great day!

"Good place"

4
994bridgetth, Morehead, United States 08/06/2017

This is a nice hotel. It is older but the rooms seem to have been updated. The halls and the building you can tell are very old with a new coat of paint on the walls. But it was clean, shower water pressure was very low. They didn't offer a free breakfast which was a big disappointment to us. We would stay here again but will also check out other hotels in the area.

"Best Western River North Hotel- Chicago- Fantastic Experience!"

5
alicegC1773DP, Hamilton, Canada 05/06/2017

Best Western River North in Chicago- excellent place to stay! Very close to classy restaurants and bars, and walking distance to the Hancock Center. Hotel is reasonably priced and has excellent rooms with funky bathroom tiling! I really enjoyed my stay here and would recommend it to anyone visiting Chicago and wishing to stay downtown!

RiverNorthHotel, Front Office Supervisor at Best Western River North Hotel, responded to this review
Good Evening! First I want to thank you for choosing our hotel over so many while your stay with us I Chicago. We are glad to hear that everything you guys were visiting was with in distance and made everything convenient and enjoyed the newly renovated style of our rooms. We hope to see you guys again in your trips to Chicago. Take care and have a great day.

"Dirty"

3
corye239, United States 05/06/2017

Lobby for check in wasn't clearly marked, and hard to find. Same issue with elevator in the parking lot. Staff was OK, not very helpful. The hotel wasn't very clean, but not overly dirty. For example, the pool had what looked like hair, maybe dust, floating in it. I am not easily grossed out, but this was enough to make me not want to take a swim. Everything else just average.

RiverNorthHotel, Front Office Supervisor at Best Western River North Hotel, responded to this review
Good Evening, First we want to thank you for choosing our hotel to stay while here in Chicago over so many that are available in the big city. We want to apologize for not meeting your expectations with the over all cleanliness. We all at the Best Western Strive for perfection and make it a point to be as helpful as possible and have housekeeping constantly doing rounds in the hotel and maintenance to insure the cleanest possible interaction. We hope that you would allow us a second chance to a better experience. Your feedback is important to us for any improvements. We hope to see you in the future. Have a great day

"Chicago get away"

4
Wanda S, Louisville, Kentucky 03/06/2017

Met native Chicagoan for 1 day business and the rest pleasure. Location was good for River walk , Navy Pier lots of eatery and shopping . Had a great time tried to book extra nite but no rooms available . Will put on list of must see again

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Thank you for the outstanding review of your stay with us! We're happy to hear that you enjoyed our convenient location and helpful staff. We look forward to seeing you next time!

"No bottle Water in hotel"

3
herves899, Chicago, United States 01/06/2017

As a matter of courtesy, you could put bottled water in the guest rooms. You are not below affording this. I was flabbergasted when I was told there ws water in the lobby if I wanted water. So, do you expect your guest to leave the 5th floor in the mid of the night just to get water in the lobby.? I would assume it's rather preposterous.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
We apologize for the inconvenience you endured while staying with us. We have new vending machines that offer water on each floor of the hotel. We also have complimentary coffee, tea and infused water in the lobby. We will take your suggestions and use them to make improvements. We hope to see you in the future, until then safe travels.

"Great Hotel"

5
S7890QErichardc, Chicago, United States 31/05/2017

This hotel was very clean, I always felt safe, and it was perfectly located for my needs. I walked everywhere I needed to go. I would recommend it to anyone traveling to Chicago. I plan to take my wife with me next year.

"Business Trip"

4
bfmscs, Saint Clair Shores, Michigan 29/05/2017

Best Western River North Hotel is in a great central location in Chicago. I have stayed here for years and the hotel has generally been very good. There is some renovation going on but I never noticed. The only change I do not like is they now charge for parking ... and why two fees; one price if you leave you car parked and one if you take it out.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Thank you for your business throughout the years. We truly appreciate you loyalty. I know you must have been disappointed to find that we now charge for parking. What you probably do not realize is that we still offer the Best Parking Prices in the Downtown Chicago area. We are committed to creating value for our guests and having the lowest priced parking is just part of that commitment. We hope to see you the next time you are in the Windy City on business. Until then, safe travels.

"Bad internet"

3
User 27/05/2017

Hotel was adequate but room internet was terrible. I had to go out into the hallway to get a network connection and then lost it repeatedly in my room. Front desk said they re-set the router but it didn't make any difference. It made it difficult to do my work as a result.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Hello Steve, Thank you for sharing your experience. We can assure you that your wifi issues are not typical of our property. We feel terrible that you were not able to be as productive as you needed to be. We understand how frustrating that can be. We appreciate your feedback and we will work hard to fix the issues you experienced. We hope to see you the next time you are in Chicago so you can see the improvements we made. Until then, safe travels.

"Would Never Go Back!!"

2
CSBD9798, Calgary 25/05/2017

Check in was smooth but when we arrived in our rooms we were very disappointed. Now I'm not sure where the people who have given this place good reviews normally stay but their expectations are clearly not very high. The room was clean but dated back to the 80's at best. The air conditioner was so loud you could not watch tv while it was on. The shower had zero pressure so it took me a very long time to simply wash my hair. The bathroom is so small you have to practically sit on the toilet before you can shut the door. There is no closet to hang things just a hanging rack in the already very cramped bathroom area. The layout of the hotel is so bizarre. We had to go outside and enter through another door to get to our room. Otherwise we could have taken the slowest elevator I have ever seen (and they only have the one) to the forth floor...walk across the building to the other side and take a different elevator (again slow as molasses and only the one) back down to the floor you were on. We always went outside the the other door and always just took the stairs. The noise was unbelievable. I stayed in Times Square and had a much quieter room then this one.They were doing construction on the building that started as early as 7am most days so sleeping past then was not an option. I think they were actually working on the room right above us to be honest because the banging was insanely loud. There is a pool but no hot tub which would have been the only thing we were hoping for after a long day and night of nonstop walking. The staff was incredibly friendly however one of them is not very honest as money was stolen from my room one day. And not just that I left it out in the open. I had it in a pair of pants in one of my drawers. They actually went through my drawers and managed to find the $200 I had in my pocket. I know I should have not left it there but it was specifically brought to pay for my parking when returning to Canada to I wanted to keep it separate from my American money. I never would have thought someone would go through my bloody drawer and take it. Lesson learned. I called and talked to a supervisor who never returned my call thus far so I'm going to assume this is a matter they don't much care about. Would I stay here again? Not if it were free. But I do recommend the area. It's pretty close to all the major attractions. Like any downtown you have to bring your most comfortable shoes and expect to walk around. Ubers and taxi's are crazy cheap if you have mobility issues.

RiverNorthHotel, front office supervisor at Best Western River North Hotel, responded to this review
Good afternoon Sherry, We want to first off Thank you for choosing our hotel among many others while your stay here with us in Chicago. We truly apologize that your stay with us was uncomfortable, we try to provide a comfortable, modern environment for everyone with friendly staff to help with any of your needs. We have the front desk 24/7 so for at any reason you need assistance we can do the best to make sure you are happy. We have contacted your mobile number and left a voice message in regards to the situation you have mentioned above. Any situation that occurs does take some time to investigate to get all proper knowledge and facts. We do apologize if this time exceeded what you were expecting and you felt like we do not care. That is very much not the case. We do not take any situation little or big lightly. Please contact us at your earliest convenience. 312.467.0800

"VERY NICE"

5
chefbebert, Erie, Pennsylvania 24/05/2017

HAPPILY SURPRISED WITH THIS HOTEL! WILL STAY THERE AGAIN! We went to Mc Cormick center for a food show and we had a shuttle to the convention center! Walking distance to everything! The only limitation was that they didn't have breakfast!

Delores B, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your experience with our TripAdvisor visitors. We are glad to hear that you were pleased with the location. We actually do have an on-site restaurant that offers a hot-cooked to order breakfast starting @ $7.00 per person as well as serves Lunch, Dinner and provides Room Service. We will be sure our team does a better job of communicating this to our guests. Thanks again for sharing. Safe Travels :)

"Great Location!"

5
merritt2b, Gahanna, Ohio 23/05/2017

This hotel is a great location- it's about 6 blocks from Michigan Ave. and near tons of restaurants, bars and shops along the side streets. So much within walking distance and a cheap Uber ride from others. There is a McDonalds across the street (which is nice if you're out late at the bars!). The staff was great and super friendly! The rooms are clean and roomy- they are doing a lot of remodeling, but we were in a completed room. It's clean and quite. The best part is the parking is only $25 a day!! By far the cheapest in Chicago. I have stayed at this hotel 3 times in the last 10 years and it's still a great place to stay!

Delores B, General Manager at Best Western River North Hotel, responded to this review
We are glad you enjoyed your stay with us and were pleased with the location, parking and staff. We hope to see you the next time you visit the Chicago area. Safe Travels :)

"Overbooked and bumped"

1
PHayne, Nashville, Tennessee 21/05/2017

So I never got a chance to stay here. They emailed me that they had oversold the hotel, and that I wouldn't have a room. But they "offered" to put me up at the Midway airport, which is 11 miles and 35 minutes away, and at the same rate as downtown ($340)! Midway Marriott currently is running $230/night. So basically, Best Western River North is running their business like an airline. Overbook, then kick people off the plane. Only there is no compensation offered. Just "get out, we don't care that we sent you a confirmation number". Oh, and the "connectivity" they cite as a reason didn't exist. I actually called the hotel after booking to make sure that it had gone through as I knew it would be a tight weekend. I was told, "no problem, here is your confirmation number". Just be careful staying here; you may be out on the street. Here is the email: "Thank you for choosing Best Western River North Hotel during your visit to the Chicagoland area. Unfortunately, at the time your reservation was booked our hotel did not have any rooms left available for the dates of your stay. This was due to a connectivity issue which allowed your reservation to be booked, but not transmitted into our hotel's property management system. While we love the opportunity to have you as our guest we're unable to accommodate your reservation and have made alternate arrangements for you at the full-service Chicago Marriott Midway for your requested stay dates of June 3rd, 2017- June 5th, 2017. The price of your reservation in the amount of $339.99 per night is being honored at the alternate hotel."

Delores B, General Manager at Best Western River North Hotel, responded to this review
We appreciate you sharing your comments with our TripAdvisor visitors and totally understand your being upset. We truly wish there was something that we could do to prevent having to relocate our guests. We would absolutely love to have you stay with us. Unfortunately this is out of our control. We did not bump guests due to overselling. There was actually a glitch in the system which caused guest to be able to book rooms that were not available. The hotel has been sold out as many of hotels in the area for over a year due to the ASCO Convention. Please know that there was nothing the staff and/or management could have done to predict and/or prevent this from occurring. This is the first and playfully the last time we encounter anything of this nature. We did the best we could to notify our guests and provide options of refund and/or alternate locations. If there is anything we can do please email me @ delores@rivernorthhotel.com

"Experience"

5
976darlener, MOUNT VERNON, United States 19/05/2017

Really nice and clean place to stay. Staff was overly helpful with everything we needed. Even helped us with good places to eat at where we were going also. Also helped us with how to get to places that we wanted to go to.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Thank you for the outstanding review of your stay with us! We're happy to hear that you enjoyed our convenient location and helpful staff. We look forward to seeing you next time!

"Sporting Vacation"

5
User 18/05/2017

The Best Western River North was perfect for my wife and I and what we were doing. It was centrally located so we were able to walk to most places that we went. Although public transportation is awesome downtown. Being downtown, you do have some downtown noise, but that is to be expected. Overall, very happy with our stay there.

"Good Location but small rooms"

3
User 18/05/2017

Great location, located in the middle of river north area. The rooms were nice at this hotel but were very,very small. The staff was very nice and the breakfast was also great. During my second day the breakfast staff served me breakfast late which was really nice of them. One bad thing, lots of call girls in this hotel which was a little awkward.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay with us. We're delighted to know that the convenience and flexibility of our services positively impacted your stay with us. Whenever there is suspicious activity taking place, please notify our staff immediately. We are committed to providing safe environment and positive guest experience. We appreciate your feedback and hope to see you next time!

"Bad experience, do not recommend"

2
Lucero P, Los Angeles, California 16/05/2017

The location of this hotel is great, right in the middle of downtown close to all train lines. The rooms were also clean enough. But those are the only positive things I can say about this hotel. The windows are so thin so the noise from the city is very disruptive. I could hear every step and even movements in bed from the people in the room above me. The housekeeping staff started vacuuming the hallways at 8am every morning and yelled loudly at each other (also knocked on our door at regular check out time even though we requested late check out). They did not let us know that there would be window washers hanging in front of our windows in the morning which was very alarming when we woke up. The beds were so hard. The toilet had to be flushed twice before the water would drain. No mini fridge. Strange smell in the room. Very small... the sink was IN the coat closet. Overall would not recommend this hotel, even if you're just sleeping in it while you visit the city. It's uncomfortable and loud and not worth the price increases during peak season.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Thank you for your comments in reference to your stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Convenient and good service"

5
User 15/05/2017

We booked this hotel after learning of it from the Chicago Lyric Opera website. The room was spacious and the service was helpful and friendly. We were able to walk to downtown attractions. We would stay there again.

RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review
We are so happy you enjoyed your stay with us and that our staff was very helpful. We look forward for your next stay with us. Thanks.

"Good hotel staff - uncomfortable mattress"

3
F3972RZandreal, Lincoln, United States 13/05/2017

Nice hotel in downtown Chicago near major attractions and bus routes. Within walking distance to many attractions. Very helpful staff providing directions to attractions. Would be GREAT if they replace mattress or offer a mattress topper.

RiverNorthHotel, Front Office Manager at Best Western River North Hotel, responded to this review
Thank you very much for your feedback! I do apologize the bed was not comfortable for you and I will share your suggestion so we can improve our guests overall experience. We hope to see you again. Have a wonderful day!

"Good deal in a good location"

5
User 11/05/2017

Our room was very spacious and clean. All of the people working there were helpful and friendly. One of the desk clerks in particular was very helpful with restaurants nearby and directed us to some lesser known, but really very good restaurants. The location is within walking distance of the Loop and ground transportation. Right around the corner is a great blues club with live music nightly.

"Great hotel, great location"

5
Natalie R, Auckland 08/05/2017

Really pleased with this choice of hotel. Convenient location not far from Magnificent Mile, plenty of restaurants around. Friendly service, I had an issue with the total bill - overcharged for parking, but this sorted promptly. In-house restaurant was surprisingly good - excellent value, mostly good service. Room was very tidy and modern. We stayed in the annex building, no issues. Road noise may be a problem for some, but this is the city, so you shouldn't be surprised. We found turning the fan function on the A/C on was sufficient to provide a steady 'white noise' for sleeping. Would definitely recommend, and will stay here again.

"Terrible!"

1
David N, Sydney, Australia 03/05/2017

Awful hotel. Very dirty. Poor room service, restaurant not connected. Was a building site when I stayed. Rooms very badly designed and just didn't feel clean. Burns on the carpet floor. Elevator was like something out of a horror movie. I would avoid. I know I will...

RiverNorthHotel, Front Office Supervisor at Best Western River North Hotel, responded to this review
Good Morning David, I do strongly apologize that we did not meet your expectations while your stay with us. We do want to thank you for choosing out hotel above all others. We are hoping that you would allow us the chance to change your mind in the future. We have recently renovated the rooms and we are everyday taking in any feedback such as yours to make our hotel that much better, so that we can reflect a new, fresh, clean modern look to represent how Chicago is up coming as well. The restaurant we do not own but it is connected to the hotel for easy access from the lobby. Have a great day David

"Great value"

5
christinehF6442IR, United States 03/05/2017

this was the perfect location for getting around the city where we wanted to go. we were pleased with the room and felt it was a great value. the staff we very helpful and friendly. we would certainly use this hotel when we go to Chicago again.

RiverNorthHotel, Front Office Supervisor at Best Western River North Hotel, responded to this review
Good Afternoon, We are pleased to hear that your stay with us in Chicago was great. We want to thank you for choosing our hotel among many others in this area. Any and all feedback are very appreciated and we definitely will be letting our staff know to keep up the good work with being helpful and making you feel at home. We look forward to seeing you soon! Have a great day

"great hotel very convenient"

5
bgill1, Joliet, Illinois 01/05/2017

great hotel very convenient, was surprised there was no free breakfast or night time cookie. otherwise great hotel , great service, very nice and helpful employees. the location was also great close to everything we were doing for our anniversary.

RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review
Thank you for your comments. We are so happy to hear your enjoyed of stay with us. Your feedback is greatly appreciated; we hope you'll stay with us again on your next visit to Chicago!

"Birthday"

2
User 01/05/2017

The room was too small and my wifi didn't work. My AC/heater was broken as well. I wouldn't recommend staying here unless you stay in the suite room. The only plus to this room is it is only 4 blocks from the magnificent mile.

RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review
Thank you for reviewing your stay! We apologize for the inconvenience you have encountered throughout your stay. Your feedback regarding the AC/Heating unit in your room will be used to improve our facilities.

"Great Stay! Perfect Location!"

5
User 30/04/2017

I stayed here with a few friends. This Best Western is in a great location. It was easier to walk to places than driving. The room was very large and easily able to accommodate the 4 of us. The staff was very friendly and welcoming. They did a great job greeting me as a Platinum Member. Additionally the checko