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Nice hotel close to most everything. It is dated but clean. We stay here every time we are in Chicago. In walking distance to Field museum, Soldier Field, Cloud Gate ( the bean), even Navy Pier (little longer walk). Nice little coffee/pastry shop right on the corner.
The location is great. However, overpriced for the quality and maintenance of the hotel. Housekeeping staff is great. Front desk staff was a mixed bag- some were friendly and helpful, while others were brusque and standoffish. Overall, an average experience, especially for the price that was charged. All hotels in Chicago were charging similar prices, so if you can, stay elsewhere where they provide more luxury and amenities, like a Hyatt.
Stayed 10 nights here. Central location. Check In OK. Needs a renovation and new beds. Urgently! Cleaning daily and well done. No water provided in room. No breakfast provided. They provide a 10 USD voucher for an Asian restaurant around the corner. So then you pay only 7-10 USD there. Bakery next door too. A bit noisy. Basic but OK. Again, renovation urgently needed. Including new carpets.
Location to the museums, etc was good. Hotel is old, a bit musty, some machines in the gym are not working. Breakfast was not included in hotel. Stayed on the 6th floor. The street noise was pretty loud. The hotel was clean and the staff friendly.
Excellent service, location a location to consider when visiting Chicago … Mei's for breakfast a must. Close to many desirable visitor places to see. Near restaurants and public transportation making it a good choice at reasonable prices.
Stayed here several nights in conjunction with the 2024 DNC. I was not a delegate so did not stay at a 5 star delegation hotel. This facility is a remodeled older hotel. My room and the common areas looked clean. But I have a few complaints, as follows...1) Before I paid and checked-in, I asked for the advertised senior discount, but was denied. I was told that in order to claim this I had to apply online or call the general BW phone number. This seems unreasonable to me. (2) Although the 4th floor room I had looked nice, at night you could hear all the outside noise from trains running blocks away and car horns honking, etc. Further the matress in my room (424) was like a marshmallow as were the pillows. All needed to be replaced. (3) I did not see the free USA Today that was supposed to be available if you read the in room amenities list. Front desk people were friendly enough. One helped download my boarding pass.
Stayed two nights chose for location as attended a concert at Soldier Field as you could walk to venue. Rooms were clean and staff friendly . Elevator loud could hear in the room. No great amenities parking with hotel is limited it is valet. Spots were full , cost of parking garage (most likely the same as the hotel uses). was much more than the valet rate. If you are looking mostly for location to grant park or soldier field it's fine but pricy
the beds are comfy , the pillows are great. the only problem was that one of the beds was sagging a bit in the middle. great room. the bakery next door was great fresh pastries each day , also free coffee at best western. the location is also great.
I'm disappointed because I was hoping to get parking and complimentary breakfast but I didn't get anything. I'm disappointed because I was hoping to get parking and complimentary breakfast but I didn't get anything. I'm disappointed because I was hoping to get parking and complimentary breakfast but I didn't get anything.
Great location. Nice front desk folks. We take the South Shore in and the hotel is right across the bridge. No parking fee with easy access to so many great Chicago places. Boucher for breakfast was a nice surprise. May want to take a cooler as not every room has a fridge.
Good location. Can walk to trains for wriggley field etc. we came off Amtrak and were early. Not a problem, room ready. Great staff, Friendly and informative with info for where to go for certain interests. Could hear train horns through the night, but not hotels fault. I'd heard them for the last 24 hrs so was looking forward to not hearing them. Did fall asleep eventually. Some great places to eat. Even gave staff half a pizza as we were full. Night shift liked that.
The room was clean and comfortable although noise from the street channeled directly to my room on the 8th floor. Definitely try the bakery and the dumpling restaurant adjacent to the lobby.
The archaic AC window unit leaked for two days straight. This was after the technician stated it was repaired. I had soaked socks and shoes two mornings in a row. I had to use the blow dryer to dry my shoes since the front desk stated they did not have a dryer on premise. The popcorn ceiling was coming apart, the entry door was horrible-looking and didn't close all the way without force, and the room had such a musty smell. This was supposed to be a special trip for my 83 year old mother to visit the National Shrine of St. Jude. Even my son and granddaughter showed up for this special moment.
Hotel cleanliness is awful. Room was dirty upon arrival and although we were switched to a different room. The other room had a foul odor upon entering. The bedding and pillows are horrible. Would not recommend this hotel stay for more than a night.
In advance of our visit, I called the property to confirm that my BW Rewards Membership # (Diamond Select) was on file and informed the hotel that my spouse and I would be arriving at their normal check-in time. On the day of check-in, we arrived at 3pm and were told that housekeeping was running behind so our check-in would be late. We were invited to explore the neighbourhood and asked to provide our phone numbers so that we could be contacted once our rooms were ready. We came back an hour later at 4pm, after receiving no call, and saw that the line to check-in had grown significantly since our initial arrival at 3pm because the rooms were not ready. Around 4:15-20pm, we flagged another staff member to ask about the status of our room, and the person who originally served us at 3pm said something to the effect of "Their room is not ready yet, they wanted to be on the same floor together with their friends". We let the desk know that we were a couple travelling together with no friends and there was no part of our initial conversation did we ever tell the front desk that we were in a group. We were then provided with a room, and were running very late to a planned activity, so we dropped our things and went. Upon returning to our room, we realized the toilet did not work. When we told the desk, they said that someone could come by to fix it the following day. We were surprised that there was no offer to put us in a different room (with a working toilet), so we asked to change rooms since it was not reasonable to have us use a toilet that didn't flush. The hotel complied with our request and while everyone we interacted with was polite, the customer service and initiative was just not apparent. One of the ACs didn't work in our new room, but we were exhausted at this point. For our late check-in, the hotel also did not offer to reimburse us for the time lost and, again, it was something that we needed to make a case for. The fact is the cost that hotel guests pay start from the hotel's standard check-in to check-out times. Hotel guests should be reimbursed for time lost if that loss is due to the hotel's management of its time. Housekeeping being behind was through no fault of our own and is just demonstrative that this property needs better management. The hotel is dated and the rooms are dingy, the elevator is small and rickety. Look elsewhere for your stay in Chicago, we certainly will not be staying here again.
Hotel is across the street from Grant Park, which has a lot of activity. Our room had a slight musty smell. Our original pillows were as flat as pancakes. We asked for fluffy pillows and the hotel accommodated our request. The staff were polite and helpful. There are several restaurants nearby. Trader Joe's is two blocks away. It is a 10 minute walk to Fields Museum and Lake Michigan. Soldier Field and the Shedd Aquarium are about a 15 minute walk. There is a very active bakery attached to the hotel and Mei's restaurant is a good spot for breakfast.
For the price we paid, there should have been a complimentary full breakfast, not a tiny $10 voucher per room for a restaurant that expected us to sit down and stay a while. There also should have been a pool for the price we paid as well as a parking garage credit/voucher/validation.
Nice property great location! This hotel is within walking distance to Grant Park, the museum complex, Shedd Aquarium, the Field Museum of Natural history and lots of dining establishments. The red line subway is two blocks to the south if you are going to Wrigley.
We stayed one night, had a room with a view, cheapest room in the area and closest to all of the museums we were going to. We were able to valet park for cheaper than overnight parking anywhere else. Hotel is within walking distance to the Museums and concert venue. Room was clean and cool. Beds were comfortable.
Definitely pass on this hotel - there are much better options - cheaper, nicer, quieter, and with better amenities than this one.
My first time traveling to Chicago, and the location of this hotel on the busy and main street of Michigan Ave. was perfect. All main attractions are basically acessible up and down Michigan Ave. The hotel is across the street from the Beutiful Grant Park. The area is walkable, with people walking even late at night. I traveled alone and felt completely safe. Compared to other hotels, this was a very affordable stay for 5 nights. I was very comfortable, and the staff are so helpful and friendly. It is not a luxurious hotel. But it is not terrible either. It is as I described comfortable for coming home to sleep after a long day out. All of the amenities you need are there, and I would definitely stay again if I am ever in Chicago.
This hotel is located across the street from Grant Park on South Michigan. it is close to the L and bus stops. There are several eating places within walking distance. The hotel has a great breakfast. It was $14 but that is pretty reasonable in Chicago and the food was excellent. The staff was friendly.
Now I know this is best western but this isn't my first rodeo. For New Orleans BW to look and be cleaner is crazy. I didn't have time to complain or switch because I'm visiting and I'm busy! It's also a company issue that everything is so dingy and unkept.
Wonderful hotel, very spacious suite. Front desk staff were great, especially Awien, who represented the hotel in the o most professional manner. Attended a board meeting downtown during my stay and all my needs were met while I stayed here. Will return.
Location was perfect, great neighborhood, walkable. It is an older establishment, but updated and clean. Staff friendly, helpful, accommodating. We would stay here again. Of note, the website states the hotel has valet parking. What it does not state is that it is first come, first serve. Other parking options are made available, but are more costly and only 1 of the 3 options is really walkable.
Definitely an older hotel. The view from our room was fantastic. Staff was great and the cleanliness was good.
It was a very enjoyable stay and Everytime I stay in Chicago I will choose this place! Everything was clean, the service was very good, and I had zero troubles. Everyone was so nice and helpful!! Best service I have ever received at a hotel stay.
This hotel is not high end with lots of fine touches but everything that this hotel offers is perfectly fine. The lobby and rooms were very clean. Th A/C and showers worked just fine. The internet and refrigerator was nice to have. The price and location are the two biggest reasons to stay here in my opinion.
I have been staying here for years. Right now, the breakfast set up with the new restaurant is a horror show. Everything else about this place, however, is great.
The Best hotel ever it's definitely the best 4 star should 5 stars I really love the hotel I don't stay nowhere esle period U can relax enjoy yourself and have plus it's right downtown The staff could be more excited but it is what it is
All I can say is Ashley, Ashley, Ashley!!!! So I booked through a third party with my job and when I arrived, Ashley informed me that I was at the wrong Royal Sonesta. No worries though, I was able to rebook and Ashley eased my frustrations and on no time.. literally within 6 minutes, I was able to get a reservation with a beautiful water-front view! Thank you Ashley for your patience, professionalism, and genuine acts of kindness. Bonus her, promote her please!
I was delayed by a cancelled/rebooked flight and didn't arrive at the hotel until the morning after I was supposed to check in for a two-night stay. However, since I was late they cancelled my room (without attempting to contact me) and re-booked it to someone else, and refused to refund me (I had pre-paid for the room). They said it was my fault for not contacting them while I was at the airport, nevermind I was worried about rebooking my flight and the last thing on my mind was worrying about a room I had already paid for. So they get to keep my money and then re-book the room with someone else and make double the money for the room.
The best thing about this place is the location, right in the heart of town. Its also near a metro station ('Roosevelt') so it can easily be reached from the airport with no need for a taxi, and is an excellent base from which to explore the city. There is a good bakery / cafe right next door, plus other eateries and grocery stores within an easy walk. Staff were jovial, and my deposit, taken on arrival, was quickly returned to my account once I'd checked out. The room was large, and big windows offered fine views over to the park. The room was quiet despite the location, and the bed was comfy. WiFi was faultless. Free breakfast was rudimentary but OK to fill you up until lunch. They also held my luggage once I checked out so I was unencumbered until my flight left in the evening. My only complaint as the the water for the shower was never properly hot. This hotel offers good value for money compared with nearby options, and is a perfectly good place to stay if you need to be in the centre of things.
The staff was kind and my room was clean. My stay was quiet unlike other reviews I've read. But the elevator and hallways were creepy! And my bathroom was falling apart. Bed was rock hard but still slept well.
This hotel is located a 5 minute walk from the Roosevelt subway station and has a bus stop on Michigan even closer than that so it is very convenient. You can also walk to the Shedd Aquarium, Field Museum and even downtown. The hotel itself is clean and well-maintained. The staff were friendly, especially Denim who went out of her way to make our visit nice. The breakfast was ok but nothing hot. There was coffee in the lobby most of the day but not usually late at night. I would highly recommend this hotel for visitors on a budget.
The property is fine. But the company ignores your choices on opt-in things, such as email. As a result, you get spammed. A lot. And they probably sell your private data as well. I mean - if they won't follow the rules in one place, you can't trust them anywhere!
Great Location to get to Chicago attractions (e.g. Natural History Museum, Aquarium, Planetarium, Navy Pier, etc.). If you don't have a car? Very close to Chicago Transit Authority buses and elevated trains. Moderate price
Nice hotel with friendly stuff. The parking is convenient. Nice breakfast place (Yolk) right around the corner. The room was spacious and clean. The elevator is a bit small and gets crowded fairly quick.
The shower curtain was busted and toilet wouldn't flush. The refrigerator never got cold which was unfortunate because we had drinks we wanted to get cold and it was 100° outside . The door wouldn't close unless forced. We heard people slamming doors all night so I assume this is a problem with a lot of the doors.
Hotel has a great location across from Grant Park. This was a girlfriends trip and our room was nice, only thing we missed was enough outlets or usb ports for charging our devices. I had read about the lack & took a charging block I use at home, but, there were no wall outlets in bedroom it could plug in to. We had an early train in from Pittsburgh, 8:45 am, so we needed to store our luggage in storage until our room was ready at 3 PM & were told there would be no chance of earlier entry. Breakfast the next day looked to be lacking except for fresh apples, oranges, bananas, and coffees, protein bars, etc. We opted to walk to Yolk which is very close and we had a wonderful breakfast there, I highly recommend it. We also stored our luggage after checkout because our train was not scheduled to leave until 6:45 pm and we wanted to go back to Navy Pier to explore it better. Staff was great and room was clean and you only needed to place a call for anything you needed in room & they responded promptly.
Exposed outlets,loud, hard beds, no breakfast, tripping slopes in our room, it's loud, ceiling cracking with chips falling off, bathroom door wouldn't close...these are just the highlights. We ran from this place. Have stayed at 14 hotels this summer, this was the worst. I understand it's old but the safety issues are not acceptable.
Poor service from breakfast, internet, elevator and housekeeping not respecting privacy. Considering the price and how expensive the parking, the place is not a worth of stay. Housekeeping still entering the room despite the privacy sign. Make sure to check all your belongings before checking out, we lost an apple watch and last location shows in the hotel but until now unresolved.
The closest you can get within walking distance to Soldier Field.. would be longer to Uber there! A great value and experience. Walk to Sweet Bean for coffee/Asian pastries or Trader Joe's for some hydrating juices.
The front desk and housekeeping staff were very friendly and helpful. Breakfast wasn't hot food but well stocked. This hotel is reasonably priced and a great location — right across from Grant Park and near museums. We walked easily to Soldier Field for a soccer match. Will stay here again!
I recently had the unfortunate experience of staying at Grant Park Hotel BW during my trip to Chicago. To say that I am disappointed would be an understatement. Not only did the hotel fail to respond to my concerns promptly, but they also refused to refund the incidentals amount, leaving me feeling frustrated and dissatisfied. Upon checking in, I was informed that an incidental hold would be placed on my credit card to cover any additional charges during my stay. Although this is a common practice in the hospitality industry, I was assured that the hold would be released upon checkout if no additional charges were incurred. However, that was not the case. Upon checking out, I was shocked to discover that the hotel had charged the incidentals amount to my credit card, even though I hadn't incurred any additional charges. I immediately contacted the hotel to inquire about the charges and request a refund, but my attempts to reach them were met with silence. I left numerous voicemails and sent several emails, but there was no response whatsoever. The lack of response from the hotel is unacceptable and reflects poorly on their customer service. As a guest, I believe I deserve the courtesy of a timely and respectful response to my concerns. Ignoring my attempts to communicate only exacerbated the frustration and disappointment I felt. Moreover, the hotel's refusal to refund the incidentals amount is nothing short of unjust. Since I had not incurred any extra charges, there was no valid reason for them to withhold the funds. This lack of transparency and failure to adhere to their own policies demonstrates a disregard for customer satisfaction. I strongly advise potential guests to reconsider staying at GRANT PARK HOTEL, It is clear that this hotel prioritizes profit over customer satisfaction, and that is not a quality I expect or appreciate in the hospitality industry.
I wouldn't recommend this property. The hotel is old and I dire need of a remodel. The first thing we noticed about our room is that the door latch had been removed so the door couldn't be fully secured without the security latch. When I looked down the hall, it seems most had been removed. The room was not very clean. The bed did not seem freshly changed but I can't put my finger on why I felt that way. There was hair on the floor of the bathroom. When I went to take a shower, the only towels in the whole room were 3 bath towels. No washcloths or hand towels. The furniture in the room needs a good cleaning. The nooks and crannies are disgusting. Also on the day we were there, somehow one of the front windows was broken and all they would tell us was, "freak accident." I wouldn't stay here again. The rooms are way overpriced for what they are offering. Scratch Best Western of my trusted hotel list.
Great location for attending a concert at Huntington Park Pavillion. Rooms not large, but clean and comfortable for a short stay. Paris Baguette was connected to the lobby, which provided a great option for coffee, breakfast, and lunch.
A good location, but it's an older building with no protection from street noise. I also left behind a pair of grey dress pants after checkout, and despite days of calling and emailing I could not get clear confirmation of the searches of the room for them. I think the pants are still in the room.
This hotel is sorely in need of a renovation! The location is great as it's walking distance to the lake, but the accommodations leave a lot to be desired. The furniture is nicked and some of the drawers don't close. There's no fan in the bathroom so the mirrors fog up whenever you shower. The rooms are cleaned only every other day, unless you make a special request the day before. We paid just as much for another hotel last year in a different part of Chicago and the accommodations were much better! The only thing this hotel has going for it is the location and the friendly and helpful staff.
The staff at this location was very kind and recommended some awesome places to visit while we stayed in Chicago. I would definitely come here again! It was our first time in the city and our family absolutely loved the experience, thank you so very much!
Best place to stay when going to visit the museums down in Chicago! Visited the Field museum and Shedd Aquarium. Staff were amazingly friendly, made our trip awesome! Would certainly stay there again.
This hotel seriously needs to learn what preventive maintenance is. My shower didn't work; shower handle was disconnected from shaft The bathtub drain didn't work, because the drain wouldn't stay open for more than a few seconds. I had to keep pushing the drain opener down because it wouldn't stay down The room heater doesn't warm up enough The soda machine gave rather warm water bottles Maybe I can use them to warm up my room
This hotel is walking distance from The Art Institute and Millenium Park AND Field and the Shedd Aquarium. We walked to a great breakfast place and a great pizza place. We were right on Michigan so it wasn't hard to get to the water. The rooms are a little small. We were in two rooms and the bathroom in the King was NOT for two. The rooms smelled and looked clean. The shower curtain did not close properly so we used our towels cleaning up the floor. I hope they get the second elevator fixed soon...that is a pain. There was a little street noise, but we stayed at the Blake the last time we were in Chicago and you could hear the streets, too. The valet service is over $50 per night which we were willing to pay because it has in and out which we were not sure if we would need. Sadly the valet, Edwin, was very unfriendly and even rude. He almost ruined our stay, but hopefully you will not have to deal with him.
Worst hotel I have ever stayed in for this price- toilet was broken, no hot water, no supplies like toilet paper, elevator out of service- vomit in the elevator and no one cleaned it up just put signs up. Room was dirty, loud, and hot. Very small rooms. Pillows were so soft your head was on the bed. No deals for parking. Parking was far and very expensive.
We had a terrible experience here. Hot water was non existent. One of two elevators was broke down all weekend with no urgency to fix. Windows leaked in cold and every morning the windows were frosted over inside. Our room was across from the elevator on the top floor and all we heard all day and night was the gears grinding. The only positive thing was the beds were comfortable and if you have earplugs sleep is possible.
We stayed in a regular double room mid-November. Room was a good size with decent size en-suite. Breakfast is a ‘grab and go' muffins, cereal bars etc. at present there is no daily room service due to staffing however you just call reception for anything you need. The downsides to the hotel are location and noise. It's in the southern loop so a fair 20/25 min walk from downtown (you can get bus or train) and as it's in the business area there isn't much in the immediate area on the weekend. Also, it's right on a busy road and our room was on a corner so there was constant traffic and construction. Staff were pleasant and helpful enough. Solid 7/10.
We found the hotel location was its best attribute. So close to downtown and Soldier Field where we were taking in a Bears game. We had cleanliness issues with a couple of the rooms and requested room changes twice. The majority of the staff was friendly and responsive to our requests. Support staff was also responsive and attentive. The beds were clean and comfortable. The rooms need repairs to the walls and doors and the windows and frames need replacing, at least in all of the three rooms we were in. This could be a great property if BW decides to put some money into repairs and replacement of doors and windows.
I booked this hotel because of its location to the Museum Campus. When I originally booked it online, I chose a King Bed room because it was the cheapest option at the time. However, after I booked it, I read online that the King rooms were not the updated rooms and did not have the fridge or microwave. I called and explained that I made a mistake and asked to be switched to a room with a fridge and microwave and they changed my room with no problems and no extra cost! Upon arrival we were pleasantly surprised that we now had a great corner room on the 4th floor with views of both Grant Park and downtown. It was great! The views were amazing, we saw the sun rise over the Field Museum, and were able to watch all the runners participate in the Hot Chocolate Run while we were there. The breakfast was a simple grab and go, but that was ok. In fact, it was more than I expect at a city hotel (where many offer no breakfast at all). The location was directly across the street from the Pedestrian Bridge that brings you to the museums. There is a Trader joes, a grocery store, and restaurants near by. Plus Yolk is right next door. (And a liquor store as well) We had a good stay. Would stay again if we visit the same area of the city.
Location was nice. Right off museum campus so not right in the middle of the city so much more quiet. Lake front trail made it easy to walk to navy pier or the river walk. Rooms couldn't used updating.
Most hotels, even swanky one, have at least a few surly staff members. Not this one. Nothing but smiles and sincerity. And you can beat the location. It overlooks Grant Park. And all the hotels around it are $75-$150 more a night.
From the moment I arrived I realized this was a mistake. Save yourself a headache. Work site an noisy , customer service was horrible, was hanged up on after asking a simple question. Showering in the morning was cold no hot water. Just bad place to stay.
The location of the Best Western Grant Park is great. We went for marathon weekend and did not want to take the train to the start on race morning. We were also in walking vicinity afterwards, which was quite convenient. The hotel itself is a bit dated and our room was in need of a refresh - lights didn't work, toilet wouldn't flush. Breakfast amenities were lacking (running out of coffee…) and there were quirks with having no room service. Overall the staff we encountered though was very friendly and willing to help. I just wish we wouldn't have needed their services so often.
Just nothing great just kind of ok. Nothing to remember but the loud road noise at 2 in the morning. Staff acted like I was a inconvenience while checking in. The rooms were clean. The restrooms were not updated at all. The ac/heater was noisy and could not be set to share it didn't kick onn and off over and over.
We were unpleasantly surprised & appalled at the old & shabby appearance of this as a Best Western Hotel, considering the location in downtown Chicago. Extreme back lane noise very early in the a.m. 4:00-6:00 (they should supply ear plugs!) The rooms are in dire need of an upgrade, old carpet, shabby walls, etc. Would have made sense if at check-in they ask if you want room cleaned, rather than finding out later that they only do upon request (d/t COVID?) The (breakfast?) restaurant was under renovation so the 'grab & go' breakfast offer in the lobby was disappointing. The only bonus was the good location to Lakeshore Dr, the parks & the short walk to Buddy Guy's Legends club - the best!!
The room was a decent size. Housekeeping does not come in unless you ask the front desk to do so. Beds were nice. My only issue is that the street noise was so loud it would wake me up throughout the night. I slept closest to the window. Maybe pack some earplugs next time. Just thought of that now as I'm writing.
I spent 4 nights there in a room on the 9th floor (lake view). The room had all I needed : mini fridge, safe, TV, iron board, and reliable free wifi. The batroom had amenities (lotion, shampoo, conditioner, face & body soap) and a hairdryer. Location was excellent : 10mn walking distance from the lake Michigan (museum campus) to see the sunrise (that I could see from my room), about 15mn from the Roosevelt train station (red line) and 30mn walking distance to the Riverwalk and just a few minutes more to get to Navy Pier (unless you take a water taxi from Museum Campus). The area is safe from early morning to late evening (i walk on my own and felt at ease - security and police all around, if you stay in The Loop area). And the staff is extremely nice (Thank you Joseph and the other that i cross path with).
Nice room with fridge, microwave. Free internet. No filtered water available in the building. Close to trains and buses. Two staircases besides the elevator, but on ground level they close at night. The restaurant is under construction, so breakfast was pretty limited but the hotel is next door to a famous breakfast place.
Today Esmee at the Best Western at Chicago went above and beyond to help me and my husband. She got us a room at a great price right next to the venue my husbands concert will be at. She worked with us and Expedia in order to solve our room issue and got us ready for our trip. She's an amazing worker and definitely deserves a raise. Thank you Esmee!!!!
Esme with this Best Western was an absolutely fabulous representative for this business and company. I seriously cannot thank her enough for her kindness and willingness to go above and beyond to help. I refuse to write just the minimum because she, herself, went so far beyond the regular duties. Often you call a hotel and they're busy and rather short. Not only was she so patient, but she was empathetic for our plight. Truly, thank you, Esme.
As noted by my profile, I am a budget travler and do not expect luxury, but I do expect cleanliness, safety and basics. This hotel, in my opinion, was lacking some basics. In particular, a refrigerator in the room. Normally I get bottled water to refill our own bottles with ice water. Likewise, we could not bring any left overs home because there was no refrigerator. They also did not have ice water available in the lobby except for one evening where it was not refilled. We ended up having to buy $2 water from the vending machines until all the vending machines on each floor ran out of water. The room is also very small. The one bed is up against the air conditioner. There were also some cosmestic issues- areas in the bathroom that needed to be repainted and a towel holder on the back of the door falling off In general, it was one of the more expensive hotels I have stayed in and also one of the most disappointing. The pros? Location- near public transportation- both the Metra and L. Also near museums and walkable to multiple locations.
Housekeeping will come by at 7:30am even though you have put out the do not disturb placard. Either they are trying to steal from you because they don't think you're in the room at that time of the morning or they are disrespectful to their guest. Either is unacceptable. Hotel staff doesn't care, and will do nothing for you. They also will not have a parking spot for you in their garage because they will sell it to someone who isn't staying at the hotel forcing you to park blocks away.
There was dried blood in our bathroom, you could tell the room wasn't cleaned. On top of that, we had bugs in our bed both nights, and when it was reported staff brushed it off and said it was normal. It was WAY too overpriced for the disgusting quality
2 stars only because the space in our room was a large area for our family of 5 and it was only a 20 minute walk to popular attractions. This hotel sits across the street from the park at the far end where the park ends, a 20 minute walk away from the nice area of downtown. Be prepared to hear a lot of noise, especially loud music from loud cars and sirens at all hours. Also, be prepared to be greeted by homeless people who sit on the benches on each side of the main entrance to the hotel daily. I mean literally right there. Two benches straight in front with 2 double doors to the hotel right in between. We stayed 4 nights and noticed these people gathering as early as 10am. We saw zero hotel security and zero hotel staff doing anything to move them along. My 14 year old daughter and I walked back from shopping about 4pm one afternoon and witnessed a man doing something no woman, person, or a girl should ever see!! It was repulsive. The rooms were dark, dingy & cleaned once in 4 nights. There were 5 of us. 4 of us crammed onto 2 double beds and one on the cardboard pullout. I had to ask for TP and Kleenex as well as new towels because the ones they gave us had stains. The A/C is excruciatingly loud. It comes on like thunder. Everyone freezes. Then goes off. Everyone overheats. It does not stay constant. There is no way to adjust. It was miserable. To be fair, there was a small fridge that did work, a small microwave, and hot water in the shower. These truly were the only pluses in the room. As far as the hotel? I absolutely cannot believe it is a Best Western. I'm embarrassed for them.
We enjoyed our stay at Best Western Grant Park. The rooms were clean, and the beds comfy. except we wished there was a hot breakfast. The staff are friendly and very helpful. Hotel is close to museums, restaurants, and beautiful Grant Park. Excellent location!
I read reviews before booking so I had a pretty good idea of accommodations and was not far from what I expected. I loved the location because it is directly across from Grant Park, museum, aquarium, and Soldier field so we could walk and see/do a lot and leave the car parked! We actually walked to the Magnificent Mile. It is about a50 minute walk but plenty to see and do closer. Beautiful views of Lake Michigan very near. The beds were clean and comfortable which is very important to me. There was no lounge, breakfast area. Very limited space to park and unload. However the valets we're terrific, friendly, helpful. I did a bit of research and comparison and this hotel was the best value for parking and stay. It was $52 to valet park which is just below every other garage/hotel and overall $100 cheaper than majority of hotels. We stayed one night. My friend stayed at a hotel on the Mag Mile and it was $58 for SELF parking per night. I much preferred the $52 valet at Best Western as we could leave the car until 4pm on check out day which allowed us ample time to do more sight seeing before leaving without having to move the car or pay for more parking. The valet pulled the car up we checked out and loaded our belongings and then he reparked it until we left at 4pm
Extremely helpful staff. Location is as close to museum complex as you can get! Perfect for Shedd, Adler, and Field. Valet parking was good. Hotel does need some renovation, which is upcoming. Will stay again!
Great location.. Hotel is clean and front staff is friendly.. Will definitely stay again .The valet parking was very convenient because you don't have to drive around to find parking. Breakfast could be better but average.
We chose this hotel because it was a BW, we could use our points for a free room...but mostly because of it's prime location. That is what you are paying for. Minutes walk to the museums, Soldier Field, the lake, Buckingham Fountain, Grant Park...as well as restaurants, theater, etc. So, for the location, we could overlook the small rooms, small beds, aged building, old furniture, etc. To be fair, it was a perfectly clean, serviceable room...but you're paying for the location.
We arrived early and they were very accommodating in getting us a room right away. Gave us easy and cost effective directions to Wrigley Field. We paid for the parking and our car was brought immediately when we wer ready to leave. The downfall was view, we looked at Columbia College. .
Friendly & helpful staff … very nice people!! Location is PERFECT for museum campus (Adler, Shedd, Field). About 1 mile from Cadillac Theater. The hotel is currently in need of renovation, which it is getting soon. Definitely will stay again.
Oh where to begin... the overall "guest experience" is completely overlooked. I did not feel at all like a guest, I felt like an "inconvenience". I believe that the people that work here are merely punching a clock & simply do not care. Although I have many poor details of my experience I could point out, here are just a few: • At check in I was told that if I wanted housekeeping, I would have to let them know the night before. So halfway through my stay of 6 days, I went to the desk and requested this. The next morning I left for work and returned to the hotel around 3pm. My room was not touched but the housekeepers were still on my floor. I left again and on my way out I mentioned that my room hadn't been completed yet to the front desk. After checking, they told me that the housekeepers didn't do my room because I had a do not disturb sign on my door. I told them that I did NOT have it on my door and they must have made a mistake (I never had it on my door). They said they'd take care of it. When I returned around 8pm, there was a bag of towels & soaps with a do not disturb sign hanging from the door knob. They sure showed me! • The room I was given was 821, right next to the ice machine/vending. There is a problem with the ice machine. Once each night (first time was at 3am) a loud, high-pitched whistle emanated from the pressure control thing behind the ice maker that lasts for about 4 minutes. It sounds like the kind of sound effect normally suited for horror movies. Not that I care because I wouldn't ever step foot in this hotel again but please consider fixing it for future guests. I know, I should have changed rooms but mere curiosity kept me there; would anyone else complain? Would it be fixed? Such suspense! Free breakfast Day 1: The hostess asked my room number, handed me a styrofoam plate & bagged plastic silverware set/napkin and told me that it's dine-in only. Self-serve buffet had no labels so every guest has to open each big container to see what's inside. Food was OK for buffet style. No butter available for toast. Day 2: Same experience except hostess saw some coffee spilled near coffee station. She dropped a green towel on it and left it there. Solved! Day 3: Same except containers now had little signs indicating some of the food. Apparently the sausage I had been eating every day was turkey sausage; who knew? Day 4: Dining room locked. Was told breakfast had moved to the lobby. Coffee, fruits. I've had better breakfasts in hospitals.
Location is this hotel's only positive. It is located next to all the main museums so it was easy for us to walk or ride a bus to the see the attractions. It is also located very close to a subway stop. However, the actual stay itself was not the best. The air conditioner did not work very well and even though it ran the whole time we were there, it remained warm in our room. The room was dated and on the dirty side and there was not a refrigerator. During our 5 day stay, our room was only cleaned once because they are short staffed. Breakfast consisted of packaged granola bars and pastries because the dinning area is being remodeled. I would not stay here again.
It was a great location for what we needed to do. It is a bit noisy. Points accepted which is great. Needs upgrades. Beds nice & comfy. Manager is friendly. Valet only parking so had to use other lot.
The hotel is positioned perfectly for easily walking to tourist destinations and is fantastic quality for the price. With the exception of the complimentary breakfast, which was somewhat limited in variety and flavor, I was extremely satisfied with my stay.
Have stayed in several hotels in the area for comparison. Awesome staff, super-clean, great breakfast, unbeatable location...way better than most hotels nearby at a fraction of the price. Consistently a great stay. Highly recommend!
Great hotel with beautiful views of Grant Park and Lake Michigan. Great shopping on the south end of Michigan Ave. Close to all transportation lines . Restaurants are of every variety in the area. Everything in walking distance. Museums, boat rides, night life and grocery stores all near by.
The hotel was very clean, excellent customer service, excellent location. All the important places were walking distance. Places to eat nearby. Breakfast was beyond expectative, good variety of food. . 100% recommended for vacationing.
Overall a great place to stay. Amazing buffet breakfast with many options to start your day off right. Good location with close proximity to public transit, the room was nice and the staff were super friendly. I think his name was Joseph who worked at the front desk some of the nights I was staying and he was super helpful and kind, I wish I could have said bye before leaving, but I guess that just means I'll have to come back in the future!
Had a great experience here. DO NOT expect brand new everything. The staff was nice, the bedding was surprisingly good, bathroom nice, & the included breakfast was impressive. I have already recommended to others!
Unfortunately we had an emergency at home & had to return after having only stayed there for 2 nights. But the staff made everything so easy for us, everyone was so polite and helpful. Especially Bernard at the front desk. The location is perfect, we'd intended to see more of the park and museums... but we WILL be back!
Shower hot water was poor sink was hotter, showerhead jet too strong hurt the skin. Water from shower went all over the bathroom floor. Great location of the property close too everything we wanted to visit.
The views from our room were spectacular, the staff was so nice and made great recommendations for us and the hotel was within walking distance of the museums. Breakfast was really nice as well. So pleased with our stay.
We picked this location because of the proximity to the museums. It is also close to a lot of restaurants and entertainment options. The check in was easy, they park your car for a fee, but you can get the car out as often as you need to. The rooms were very comfortable, and we had a great view of the part and fields museum. The bed was comfortable. They have breakfast included that was decent. Overall, it was the prefect place to get away for a weekend and enjoy the museums.
I stayed at Best Western Grant Park while I attended a conference at McCormick Place in Chicago. This was my first trip after the Covid shut-down for the past two years. The room of this Best Western was clean so I was not worried about the Covid. Staff members always wore masks and were friendly and always greeted me with a smile. The location is safe to walk and convenient to supermarkets, restaurants, parks, and not far from conference locations. The hotel also provided hearty breakfast: scrambled eggs, sausages, fruits, yogurts, coffee, tea, etc.
Very family friendly. Parking was so easy here (but not included). Breakfast was just what we needed. Close to aquarium. We were able to park before the room check in time and kept our car at the hotel even after we checked out the next morning while we toured around. Staff were very helpful and friendly. As far as the room goes, not a 5 star, but it met our needs. One light flickered, curtains let in a lot of light, but nothing really bad. Highly recommended.
Highly recommend this place! My daughter and I stayed here for a weekend trip and we were very pleased, and also felt very safe. All of the staff were helpful. We asked then to check on a flickering bathroom light and it was replaced in the time it took us to eat breakfast. You also can't beat the location for walking to the Field museum, Shedd aquarium, and Adler planetarium.
Great staff, worn out hotel. No mini fridge, mediocre breakfast. TV has very few real selections. Not every guest is looking for a dozen sports networks, some like other entertainment of which there was very little. Small room. Heat functioned, but not well
I really enjoyed how easy it was to check in and check out. The rooms were clean and if I needed anything, the front desk was pretty good about answering requests. The only issue I had was with reservations, in which I asked a couple days before if we would be able to stay in the same room. Our flight changed and we had to add an additional night. It was more of a hassle to switch rooms than to stay in one. Thankfully the lady at the front was generous enough to fix it for us.
Worked perfectly for a school trip to the city. Practical, clean, and staff were helpful and friendly. Walking distance to Museum Campus. Right on bus route. 2 blocks from train. Would stay there again no problem.
There's a hotel agent by the name of Miss Griffen at the Best Western Hotel Chicago in Grant Park. She is awesome. She believes in making sure her customers are very well taken care of. Miss Griffen is very personable and open. I have dealt with her on two different occasions when I checked in at the hotel. Finally, Miss Griffen makes her customers want to come back to Best Western Hotel at Grant Park Chicago.
My stay went great. The rooms were decent and the packaged breakfast made it easy to grab and go. The only thing I wish was a better parking offer it was $35 a night. But then we parked on the street and had to pay every 4 hours for more parking.
If I could write 10 out of 5 stars I would. We had called in to request a room with a pretty view high up. When we got to the hotel we were treated by Nancy with excellent service. When we got to out room we weren't too pleased with the height or the view. So we figure why not ask if we can change rooms. We were showed two rooms by another fantastic employee. After seeing both my partner and I couldn't really decide which room to pick. After finally picking a room we realized we actually like the other room we were showed. Nancy had warned us that she wouldn't let us move around more than once. So I went down to her with my head in my hands apologizing and asking to move one final time. She let us move to our desired room and maintained fantastic customer service the entire time. I have never seen anyone provide such great service. Nancy is a super star and dealt with our picky asses amazingly! Let this woman run the whole hotel us she already doesn't and make sure she's paid above and beyond because her work ethic is above and beyond
Good location, clean room and nice size. Everything was good and the staff was great, especially Griffen. Griffen is the best. Super helpful and just all around awesome. Made the stay just easy and good.
Walking distance to Soldier Field, restaurants and bars. Some of the nicest staff I have found on our travels, makes your trip that much better! We plan on coming back and doing some sightseeing, we will be staying here again. Well worth it, clean and affordable with excellent service!
Came into Chicago to see Genesis w/Phil Collins. The hotel was about 3 miles away from the concert venue, so convenient, however when I asked the desk clerk how long it would take to get there, she stated it was 20-30 minutes away. She said the venue was across the city. She had no idea how close it really was. This was my only gripe, otherwise great place to stay.
I give this hotel a 4 because of: Great rates, friendly and efficient staff, and SO close to museum campus/train/L. No breakfast area, but they offered a grab-n-go bag continental breakfast. And so-so coffee (Yolk is around the side of the building.) This is an old hotel. NO frills. Do not expect that here - there is a reason the rates are cheap! We really enjoyed our stay as we weren't here much. Mini Fridge in the room, microwave. Trader Joes is close by if you need additional food. :-) The pull-out couch option worked but it was not comfortable at all. King bed was hard according to those who slept on it. :-) Bonus was that we could store our bags in a locked room for the whole day we were at a museum and had an evening flight. Again, staff were very friendly and efficient!
The overall experience of staying in Best Western Grant Park Hotel is very good except I've received the email "How was your stay at Best Western Grant Park Hotel?" Because it addressed me as "Fat Keung Wong" which was totally differ from my name. Oops !
Rooms were below average. But clean. Location was good for breakfast choices if you can't wait till 8am for bagged hotel offering. Tracey was amazing and front desk staff are excellent. Moved out early to be near airport
Did not enjoy my experience in this hotel, the location that I needed was great but the hotel itself was not. the rooms where dirty and old. There was a big patch of paint missing on the ceiling. The windows where so dirty you could not see out of them and if you tried to clean them they might have fallen out. the carpet was dirty and paint was just missing everywhere on the walls throughout the room. the bathroom was not up to date and water had been leaking under the sink. I would not recommend this hotel to anyone, they seriously need to update for the amount they charge.
Felt unsafe as the door wouldn't shut properly. Poor outdated decor. No fridge. Felt very dirty.bathroom was dirty. There was a crack all the way around the door letting light in from hallway. Valet took an hour to bring my car. And the bags in my car were all over the place like it had been driven erratically.
Ants invaded our hotel room. Our second room didn't have a refrigerator. We stayed for 3 nights so this was a big deal. The rooms weren't clean, there were crumbs everywhere. The wifi barely worked and I dont have unlimited data so it cost me even more money. The hotel rooms don't have a microwave either. There was one in the lobby but they supply nothing to help you warm up your food. Most to-go options use styrofoam containers which you can't microwave. We had to go buy plates just to microwave our food (that wasn't able to be refrigerated because we didnt have one in our room). Not that a lobby microwave is the best option with Covid anyway, but we left the rest of the paper plates we bought by the microwave so maybe other people would be benefitted by them since the hotel won't provide those things for their guests. Additionally, the hotel elevators do not seem very safe. There are two and although we had no problems they seemed slightly run down and they were VERY small, maybe 2.5ft x 3.5ft. The only good thing about the hotel is it's location. We spent too much money for what we received. The staff was friendly enough but that doesn't outweigh all of the other issues with this hotel.
We were moved rooms almost immediately due to the fridge not working. In addition we needed new bedding in the night and were told bc housekeeping wasn't there that we couldn't get new sheets/blankets until 7 am. We had both beds in use and had to split one entire bed set for two beds. We let the front desk know upon leaving for the day of the matter and yet when we arrived back to the room 12 hours later, we were still left with dirty towels, bedding, trash not emptied, and the bed not made. For what I spent on this hotel I am VERY dissatisfied with the service we received
Avoid this place like the plague!. Service is terrible, its dingy and dirty, the restaurant is closed, our bathroom has problems with the tub/shower faucet and shower curtain rod, there is a central air exhaust system the runs constantly and sounds like a jet engine. Our room smelled of cigarette smoke when the entire hotel was supposed to be smoke-free. Overpriced what what you get. Run far away!
Shower rod was ripping out of the wall at both ends, water damage on ceiling above shower, ceiling light didn't work in room, interior door lock taken off wall, room was not cleaned over 2 day stay, no fridge, tv remote didn't work, TV was on when we came into room.
2 stars overall due to the staff but 1 star due to permanent stains on blanket. I had high expectations for my honeymoon but the description of the hotel online does not match its physical appearance when it comes to cleanliness.
I used points to pay for a king room that didn't have a refrigerator or microwave. I am also a Best Western employee, so I expected the rooms to have basic amenities. All of the staff we came into contact with where very nice and professional. The lobby and the outside of the hotel where very nice.
Our room # was missing outside the doors. Furniture was in mild disrepair. Water pressure was terrible--could not wash our hair! Very noisy neighbors (fighting & yelling from 2-5 AM) not addressed by security. Great location with family friendly restaurants nearby and easy walk to the museum campus.
Be aware at night. No security in front of the hotel, Poorly lit and people begging at the front door. The pillows are horrible and the rooms are not well kept. Overpriced! The lobby is run down and the hallways are very narrow.
This hotel is a great location that is just walking distance to Grant Park and other nearby attractions. There are plenty of restaurants and cafes, plus the CTA that are just a quick walk away as well. The overall place could use cosmetic upgrades, but is okay enough if you just want a place to sleep when you're out and about for most of your stay. Not all amenities were available due to COVID restrictions which is understandable.
No breakfast, no pool, no amenities of any kind. Restaurant moved into the Hilton next door but still advertise inside BW. Staff are like cold robots with no personality. No drain plug for tub. Plus I was overcharged and had to get that corrected. Don't waste your time here
This hotel was in a great location and was very nice. The price was a little high for the small room and there was no refrigerator in the room. The beds were very comfortable and it had a nice view. There was a reasonable priced parking lot close by. I would stay here again.
Stayed here for lollapalooza which meant I was going to be out and about in the city/festival more than being at a hotel all day. It's a perfect hotel to come back to every night and crash for a few hours. Great walking distance to/from many places. If you're looking for a hotel to hunker down for a few nights 10/10 would recommend!
Perfect location for walking to the Shedd, Field Museum, and Millennium Park. Grant Park was beautiful and my family brought roller blades and spent lots of time exploring the area. The hotel is bare bones. No fridge, microwave, pool or fan in the bathroom. Hope for quiet neighbors. We brought a white noise machine to help cover up neighbor noise and street traffic noise. No daily cleaning or hot breakfast due to COVID. A grab and go breakfast was available at the front desk and was sufficient. We also got extra towels from them. The smell of pot in the area around the hotel is pervasive and follows you into the hotel. All that being said, the room was clean, the beds comfortable and it fit my budget so I would stay here again. The only thing that I really really missed was the mini-fridge. Get the Spot Hero app and get your parking taken care of early.
After being assured just two days before arrival that having the two rooms on the same floor would be no problem, we arrived to find that they had NOT done as requested. We had to wait while they figured out if there was a room available on the same floor. Valet was slow and rude. Pillows were lumpy and hard. Lights flickered when turned on. NO soundproofing. You hear EVERYTHING--street noise, people in the hall, and the room next door. Not sure what is up with the area, but at 10:30pm and 1:30am all three nights we stayed there were people yelling and singing in the streets with loud music. Only 2 small elevators (about 4 people fit, not counting luggage). Second elevator was broken on our last day. That means 9 floors were sharing one tiny elevator. Staff was cordial, but not very helpful unless you know what to ask. They didn't inform us about their covid policies, so we were surprised when they didn't clean the rooms the second day there. They did send up extra towels for us though when I asked. Ice machines only on even numbered floors. The location is good, but I advise choosing a newer hotel with proper soundproofing and bigger elevators. We barely fit the luggage cart in the elevator with us.
This stay was the worst of the worst the night shift manager or whatever she was she worked the front desk with short hair she was very rude and disrespectful cussing and threatening to put me and my family out stating we had a noise complaint but it was impossible because we were laying down going to sleep ; but yet my room and the hall way was smelling like marijuana due to the room next door to me and i complained about that but She didn't care
Room was dirty, trash left from previous guest, no towels, dusty. Lobby smelled horrible. Took 30mins to check in. Elevator had trash in it. Lady at front desk had an attitude when I came to ask her towels because we didn't have any in room. Wouldn't recommend this hotel if it was $1 a night
The location is in walking distance of the Shedd Aquarium, Field Museum, Planetarium & Grant Park. I highly recommend a room that overlooks Grant Park! The hotel itself leaves much to be desired, outdated and missing some basic things like a bathroom fan. When booking our stay, we also noticed many rooms didn't include fridge or microwave. The lack of parking & traffic noise is to be expected with being downtown Chicago.
Location is near to Grant Park, Downtown and other restaurants. It doesn't have themicrowave and mini fridge in rooms. Value for Money and room are clean and decent . Fast check-in and check out process.
The hotel is in a nice location. Yolk, the restaurant around the corner is a GREAT place to eat. THe aquarium and Museum are not far away. However, it is VERY hard to find a taxi at this hotel, and it takes lift a while to get there. The Front Desk did not help us wit this. Room ad no fridge, bathroom was not super clean, no TV guide in the room, and overall not the best experience I've had at a Best Western.
Older property in South Loop area. Parking at a premium price. Assigned room street side and noise throughout night annoying. No daily housekeeping. One bed had blood on cover. Vagrant population outside entry problematic.
The outer walls here are not walls, they are single glass and metal panes with NO noise protection from the street whatsoever. (I have no idea how they keep the place heated in winter.) The sound of motorcycles revving their engines all night was absolutely intolerable. Additionally, the walls inside are paper thin and we had a screaming baby in the next room. I think we each got 2 or 3 hours of sleep max - completely ruined our next day and our trip. Do NOT stay here!!!!
This location with a view of grant park was excellent! It was a comfortable stay at a reasonable price, within walking distance of the museums, navy pier and plenty of good places to eat! Would definitely recommend staying here while in town.
No breakfast, no room service, no clean towels each day, no emptying trash, no replenishment of soaps or coffee daily, and no reduced price for not getting this service.. Website should clearly tell guests what they're not going to get.
Dated rooms and fixtures with minor issues. Zero frills. The shower was spacious and in good order, the bed was reasonably comfortable. The hallway could use a good vacuuming but the room itself was very clean and quiet other than traffic that is beyond anyone's control. The location across from Grant Park was nice. We had a corner room with a nice view. I loved all the windows but they did make the room very warm in the mornings. Luckily the AC worked like a champ. If you don't need much from a hotel other than a cool place to sleep and a good shower, this is very budget friendly and a good enough place to stay.
Unfortunately Covid effected the service available in this older but clean city hotel. With views of Grant Park, I think this hotel would be much more vibrant when the restaurant, lounge and pool are open.
We stay at this hotel 4-6 times each year when we're picking up, or dropping off, our daughter (who attends SAIC). A great location with easy access to the Orange line (serves Midway airport) and Loop; super clean, wonderful front-desk staff and housekeeping staff - everyone is so pleasant, helpful, professional and efficient. And, ask for an upper floor with a view of the lake - spectacular!
Avoid staying here unless you don't mind all night parties, smoking, fighting and the sound of sirens. The police are called here frequently. I live in the area and see what goes on. The cheap rates attract the worst along with unsuspecting guests from out of town who probably think they are getting a great deal.
You would think a hotel across from Grant Park, downtown would be amazing....not the case. When I arrived I knew I was in trouble from the guest outside. While the service is amazing the rooms are old and nasty. I'm sure they try their best but there's gum on the night stand, one of my pillow cases was dirty prior to me sleeping— it's just blah. It's an older hotel and not at all what I expected. Will never stay here again. I'm still so shocked. Luckily I had a great view which helped some.
Bad service, long check-in lines, dirty room, broken AC, fast food underneath the bed, notes written on the mirror, front desk does not accommodate to their guests. Save your money and book ANYWHERE ELSE!
Check in was fine and friendly,but the place went downhill from there. I requested that I be moved to anther room did due road noise. The 2nd room was much the same, I figured the windows offered little to no insulation for noise or cold. The smell of Marijuana was a daily occurrence. The thunderous closing of neighbors doors never stopped. Bed comfort was meh, but it didn't matter with the noise. We could hear voices from the sidewalk and we were on the 6th floor. Brutal. Won't stay here again. Cannot recommend.
Great hotel with a decent view of the park , friendly stuff , fast check in & out. Remember if going to this hotel plan ahead for parking. Inside the hotel has a list of close by parking lot that you're able to park in for reasonable prices.
I wanted to say how impressed I am with the team at the Best Western Grant Park. Always helpful and professional but a big shout out to Tracey at the front amazing attitude beyond professional and a great asset and person to your team! You're lucky to have her. She went above and beyond to give great customer service. Thank you for making my stay the best! David
When I stay at a hotel I typically wanna stay as long as I can, use my time I paid for. Not the case here, I just really wanted to leave after I woke up. No microwave, no fridge, awful television. Not up to par.
My gf and I stayed here for a night as part of spring break. The front desk staff was very nice, and our room was clean. I do wish there was a fridge or microwave included in the room. Great View from the 9th floor!
I needed a hotel for an overnight in the city. I booked this hotel and I was quite pleased. My first room was comfortable, very clean and with a nice view, room 526. However, the toilet refill tank failed, and after alerting the cordial and very professional front desk, I was immediately switched to room 825. This had a southern exposure and views to the new condominium buildings on the southern edge of Grant Park. The room was very nice. Multiple power outlets provided all of the recharging capabilities one could ask for, the coffee machine produced a nice cup and again, the room was spotless. I was very pleased with my selection. I will come back.
I arrived on the 13 and stay until 18 of March. The location was ok. It was easy to get there from the airport. I flew from South East Asia (24 hours flight) got to the hotel around noon and very tired. I understand that I can't check in early before 3pm but the staff just didn't even help me with anything. They act like they didn't care the customers that much. The room was big and clean, also smelled marijuana for the whole floor. The room has no microwave and small refrigerator. Overall I would stay in different hotel next time!
Paula and Jailene provided great service. 5 stars . would reccomend and return back to property. We appreciate the hospitality and welcoming atmosphere. Rooms were clean and spotless. Thank you all!!!
This is the 2nd time I have stayed in this hotel and it will be the last. The first time, I noticed that it appeared worn down but it was acceptable. This time I noticed that it has further deteriorated. It is no fault of the staff here as they were nothing but professional, friendly and accommodating. I can only hope that they find jobs at a nicer hotel. But you cannot call down to the front desk and expect them to remodel the room. While it was superficially clean, the carpets are old, the furnishings are old and worn, and the beds have also been around a long time. The Ick factor was high. If you can afford it, spend a few more dollars to stay somewhere else. It will be worth it. Regarding covid protocols here, the staff were enforcing them as well as they could but we saw them challenged by a few guests. One man charged his way into our elevator without a mask and wouldn't get out. We chose to exit and get another elevator rather than expose ourselves. He also was defiant to the hotel staff and they called the police to assist. Another thing going on here is that there are people sitting at the front entrance smoking marijuana. The pungent smell upon entering the hotel was very unwelcoming.
So happy that I found this place. It sits right on S Michigan Ave, and you surely would not know it from the cost. They have mastered the art of providing a 5 star experience for a 3 star price. Staff was incredibly helpful and professional, rooms were clean, noise levels were non-existent as far as people in the halls/loud music/etc.
I have a five night stay in this hotel it's been two days been stuck in the elevator twice I went to inform the front desk about the elevator being stuck the lady at the front desk told me very rudely try not to get stuck 3:53 am Saturday
Don't get the king suite as it surrounds the elevator shaft...noise all night. Dog park on south side in courtyard for Apartment neighbors...noise all night. Single pane glass provides no insulation from sounds of the alley...noise and wind whistling through crack all night. And to put icing on the cake Dirty bathroom floors. I'm running out of room. 2 stars because of nice staff but that's it!
The room was very comfortable the only thing i had a problem with is the coffee maker wasn't clean but the stay was very nice and helpful. Parking is 30-45 dollar a day to park in downtown Chicago but front desk was very helpful with telling me the rates and how i can get free overnight parking.
I saw 2 roaches. If you see two how many are you not seeing? This hotel is in a great location so if you don't mind roaches this is the place for you. I will find a different hotel next time. There is no in/out parking even though the website says there is.
Arriving early on a Saturday to stay for the weekend and explore the city, I was told they cannot hold my bag until check-in, citing covid precautions. Which I don't see why it would be the case, and it meant that I had to carry my bag with me throughout while I was out and about. When I checked in, I asked about the possibility of a late checkout the next day. They told me to ask in the morning as they allocate those on a first-come first-serve basis. They said to come by 7am. Next morning, I go to the front desk at 6:20 and am told that they already have given out all possible late checkouts. They could have at least considered my request or remembered my request from the previous day. Otherwise, good location, right by Grant Park. Still, the experience makes me unlikely to come back.
They went above and beyond to make it comfortable and they succeeded! Their genuine personalities were awesome and Chris was on point and made things clear and easy from the get go! Kudos to the staff and best western themselves!
Rooms needs more amenities, definitely should have a Miniature Refrigerator and Microwave in each room, or elsewhere inside the hotel room, I was unable to reheat my food in my room and it caused me to waste it, I was highly unsatisfied of that matter. And also these Televisions are outdated, they need to be updated and open for guests to connect personal consoles such as video game consoles to the televisions .
We actually had roaches in our room and because there is not always a manager on duty we literally had to wait to actually talk to someone.It was a big mess I will never stay at this location again...
The Chicago Grant Park Best Western is an excellent, basic hotel. The rooms are aging but clean and comfortable. The views of the lake and downtown are beautiful. I loved seeing the sunrise out of the lake on clear mornings. Don't expect modern amenities like USB charging port or a TV that can interface with your devices. The wi-fi strength is acceptable. I love the central location of this hotel. It's a pleasant 45 minute walk to the Gold Coast and 10 to 20 minute walks to the Art Institute, Shedd Aquarium, Field Museum and Adler Planetarium. It is a five minute walk to the Roosevelt CTA station. There are plenty of excellent, reasonably priced restaurants nearby.
Went to Chicago back in February 2020. Had a lovely time the city was great, and the food was even better. Paola the guest service agent was extremely helpful and so so kind, she made us feel very comfortable! The room was good, no weird smells or anything like it. The only thing i would complain about would be the elevator. It felt unsteady, there was a strange odor, and it just felt moist as soon as you went in there. The location of this hotel was good for us. It is a bit of a walk to the bean and surrounding areas so keep this in mind if you're not a fan of walking medium/big distances. We would stay here again everyone we came in contact with was very helpful and the room satisfied our needs.
Want ever stay there again the room I booked came with no breakfast, microwave, or refrigerator. Paper thin walls, bugs, paint chipping all over the floor, towels were dingy, no housekeeping service for the three days of my stay. Front desk young lady that checked me in was nice but the manager was very antisocial.
Don't have a microwave in rooms or lobby was told they took microwave out . Well employees where do you warm your food up at ??? I went next door to very friendly Hilton where they have a microwave in lobby and room. The employee over there couldn't believe there's no microwave period here . Well believe it !!
Random people and staff standing outside and hanging outside the front entrance of the hotel when I arrived and throughout the day. Made me very uncomfortable. This was not a good look for this hotel. I definitely wouldn't stay here again
Elevator broke down on our 2nd night (this happens often according to note on elevator) and we had to walk up 14 flights of stairs...too hot for that crap. Front desk is very helpful and informative. Great location. Everything you need is within a 3 block radius. There's also a great skateboard park nearby.
The cleanliness was not what I expected. There were bugs and ants. And in corners of beds it is not clean. All sorts of old wrappers from other peoples stay. We got a dirty towel and the sheets didn't looked changed. Tabletops looked dirty as well. Please do better! It's the pandemic!!
When i came in the bathroom i couldn't find the light switch but after 25 minutes I found it and when I left the bathroom there is a stain on the carpet. The lamp shades had burned marks, cracked and stains. But the chair's back was falling off and the other chair had stains and also on the ottoman. The window isn't washed and cleaned for years and below curtain is water. Overall i wouldn't highly recommend this place and this is a cheap place to stay.
When I came in the bathroom i saw that there was a bubble on the bathroom roof and when i came out the bathroom there was a stain on the carpet and the lamp shade was broken and cracked but the business chair's back is falling off and the other chair had stains. The window is flithy. Overall i wouldn't even come back because they don't clean this hotel.
Great service and staff. Despite the corona-virus hysteria they provided exemplary service and a stellar price. King bed was comfy and room neat and cozy. Hopefully the outbreak dies down but this hotel is certainly a must-go if you're in need of a place to stay.
My experience at this hotel was amazing. I am very thankful for our guest service agent, Vivian, for working with me to get a room and work through my situation. I was having problems at another hotel but this Best Western was fast and helpful. Vivian was incredibly professional and made our visit much smoother. Thank you again.
Facility was clean, staff was very friendly, location is just far enough off of the beaten path that it is spared the usual traffic and city noises, across from grant park which was great! Lots of food choices in the area, I recommend trying them.
This was my first stay at this location and it was a good one. Vivian at the front desk was very accommodating, and the new manager (general manager?) was incredibly helpful. The rooms were clean and the shower heads were nice. (I stay at a few best westerns where the shower heads are the annoying ones that spray water everywhere). This hotel is located close to the El and bus stops. It's a very convenient location.
We visited this hotel last week to stay in Chicago while my wife took the bar exam. The hotel staff were amazing! When we got there (just a few minutes past the earliest check-in time) our room wasn't quite ready. They had us sorted in less than 5 minutes and gave us breakfast vouchers for even that slight inconvenience. Then, when the valet parking realized my car was a manual (their parking only does automatic), I thought I would have to park in a neighboring lot. However, the staff worked with their sister location, the Hilton, to take my car and make it work. All of the staff were courteous and upbeat. It made a stressful couple of days that much easier. Thank you, Best Western Grant Park Hotel!
I stayed at the Grant Park Hotel for a recent convention in Chicago. Paola was the friendliest and most helpful front desk person I have encountered in years. The bellmen were always there to open doors and help with the elevator. The hotel was clean and well serviced but it is a bit older.
Only stayed one night and we were only there to sleep. The hotel was fine, no issues. However the rooms could do with some “TLC”. Decent location but maybe a little too far south of all the Bars etc we wanted to visit. Would stay again if I was in that area.
Had a nice view of Chicago and the Field Museum. Room have thin walls, glad my neighbors weren't too noisy. Good for working, conveniently located next to subway, food and shops. Bathroom was big and nice. Complementary coffee in room not great.
I traveled to Chicago by myself. That day I stayed shower didn't work well so I needed to go to next hotel to take a shower around midnight:( It wasn't good point during such a cold day. Otherwise the location is convenient, their room is clean and staff are very gentle and kind. I really appreciate them. Thank you.
Last Mont my Girlfriend and I be there It was very good service at front desk for de Agent Paola, She gave us a lot of recomendations for visit places, restaurants and atraccions in Chicago, the hotel is on Michigan Av but the South, doesnt have a restaurant and the beds are not good but in general it was a good stay.
This place is not run very well. The heater broke and it took them 4.5 hours to get us a new room with tons of unoccupied rooms. They claimed they had to clean a room. The new room had poop stains on the comforter. Check your room Thoroughly before you go in.
We had a great stay well looked after, the room was good clean and comfortable. If you need parking and don't want to pay $52 for hotel parking there is a safe garage down the road.we would stay there again.
I've been to this hotel twice, both for Chicago Bears games. It's about a 10-15 minute walk to the stadium so it's very convenient. I booked my room through Expedia and prepaid the reservation. Upon arrival I found out that my room was cancelled by Expedia. After numerous calls back and forth with them they were no help and I thought I was out a room. With the help of the front desk agent Janette P, she was able to reinstate my reservation and help me continue on with my trip. Shout out to Janette for really helping me out in a bind.
Easy access to trains and bus. Walking distance to shedd aquarium, field museum, planetarium. Quick valet service. Friendly staff. If you have kids, get a south facing room as there is a dog park on top of the building next door. Route 29 is a quick bus trip to the children's museum. Millennium park has an amazing playground and is a quick trip on the green line. Very close walk to Trader Joe's and jewel osco grocery stores. Subway and aurelios pizza nearby, so good healthy food options. Rooms are dry in the winter like most hotels, bring a humidifier. No fridge, microwave downstairs. Plan your meals accordingly.
We would like to recognize the amazing staff of this Best Western: Anna Cruz, Ade, Jennifer, Vivian, Lila and Barbara!! Best customer experience that I have encountered in a hotel!! Made my family's Xmas very special. Their courtesy was beyond expected and made our trip so much enjoyable and pleasant!! Jose Cruz and family Fabiola Marques and Girls
Went to Chicago for the bears game. Manager Chris and his Valet friend were AMAZING to us. Found us a place to park and when we called while we were at the game they found our zone and license plate number.
Great hotel in the core of Chicago. Great and friendly staff, located on Michigan Ave. across from Grant Park and close to many tourist attractions and shopping. Transportation to anywhere in Chicago is easy using public transit (bus, subway, trains) --- the neighbourhood is friendly and safe!
First off, the location of the hotel is awesome, it's on Michigan Ave within walking distance to the museums, Soldier Field, the magnificent mile with all the great shopping, quick access to the bus and train, and had a great view, so that part was nice. Now for the bad, you can hear literally everything that happens in the hotel. There are doors that connect the rooms if you want (you can lock it when you don't want a connected room) but this allows you to hear your neighbors conversations clear as day. You can also hear what people across the hall are saying from your room and as you walk down the hall you can hear people's conversations in every room you pass. There are gaps and you can see the light coming through the edges of your door from the hall at night so I'm sure this increases the noise issue. The doors to the rooms SLAM every time someone comes in or out so you can hear every door that opens and closes in the entire hall. To add to this, the windows are single pane so you can also hear everything happening on the street. All the traffic driving by, all the car horns, even just car doors closing, and I could hear people just talking on the street from 7 floors up. My sister stayed at the same time and she had a homeless man playing the drums and singing outside her window one morning that she could hear clearly also from the 7th floor. The thin windows also greatly affect the temperature of the room. When the curtains are open it's freezing in the room (we were there in December) and when you close the curtains at night, then it's so hot you're sweating. There wasn't a fan in the bathroom so it had kind of a musty smell and the whole hotel room would stay foggy for a couple hours after you showered so you couldn't see out of the widows. There was also paint peeling from the ceiling in the bathroom, probably because it always stays damp. Someone in the area was smoking and the smoke would somehow come in to our bathroom and smell up the entire room (which is weird because there are no vents in the bathrooms). Gross. This happened the whole time we were there. There wasn't an ice machine on our floor and the vending machine didn't take dollar bills. The website showed it had a restaurant that had breakfast, lunch and dinner. First, it's odd breakfast wasn't included, and second, the restaurant in the hotel only offered breakfast. If you wanted lunch and dinner the "hotel restaurant' was an Asian place at the end of the block (and not the menu listed on the website). So, if you plan on staying here, bring ear plugs! Because the constant noise really made our hotel experience much less enjoyable.
This is our 3rd stay. We'll average at least 3x/year over next 4 yrs - our daughter attends school there. The location is great for tourist activities, transpo connections, fantastic foodies options, and proximity to the lake! Super easy to get there on the Orange line from Midway (avoiding O'Hare's craziness). Excellent staff in all areas, great food at Mai's, easy access to any amenity one might want. The property is very, very clean. It's an older/renovated property, so folks who prefer extra fancy might not be as happy as we are there. We get the SAIC rate, so it's the absolute best place for us to stay when in ChiTown. Love the people/staff and comfy beds, water conservation efforts at this property. Note: I' a very light sleeper, hence my 4 stars on sleep.
The location of the hotel was perfect. Walking distance to all the attractions. We had a lake view room which had an awesome view. However, the windows are single pane so you could hear everything outside. Even from the 7th floor. You could also hear everything from the room next door, like full conversations. There's no ventilation in the bathrooms and I think it's all connected because someone either next door or the floor below was smoking and out whole room smelled of smoke and there was no way to clear it out. When someone took a shower you could smell their soap, could probably smell if they had pooped. The restaurant is only open for breakfast. There was plenty of places to eat and hang out very close by though.
This hotel has a great location-easy walking distance to metra subway, easy to get to mccormick place-great restaurants in aread Especially want to thank a front desk employee-Marcus- he is truly a life safer and most professional to deal with-he will be one of the reasons i will return to this hotel. PS-there is no pub or lounge in hotel but lots close by
Close to attractions. Very friendly and helpful staff. Clean. What they don't tell you is the rooms are Extremely small and behind the hotel is a high rise apartment building with a dog park... dogs were barking at all hours of the night... you can hear every noise from the street and we were on the 7th floor! The decor was old, battered and bruised. The beds were horrible, we hardly slept. My daughter actually slept on the floor the 1st night. Our double bed room with full size beds was a conjoined room, which meant the beds were on the opposite side of the wall, you had a 10 inch gap to walk around the bed to get to the rest of the room. Thank God we were all small people and could monveurver around. The coffee pot and ice bucket were on the bathroom counter.... gross! If it wasn't for location we would have left.
Beautiful view and great location walked everywhere we wanted to go! You can see Navy Pier, the shed and field museum from the room it's a quick walk to millennium Park just a great experience a around
Stayed here based on proximity to Soldier Field. Was here for a Wine & Food Experience. Hotel was easy walking distance to Soldier Field, a plus on a nice day! Paid a bit more for a room overlooking the lake & park, and got a corner room with huge windows. Nice restaurant on the first floor for breakfast. All for a good price.
The staff was amazing, honestly the absolute best staff I have ever had at a hotel!!! Unfortunately the hotel is in desperate need of work. Bed uncomfortable, windows leak so bad that heater runs constantly (not good for skin or sinuses), walls so thin can hear details of conversations in rooms around you. Location of hotel and the staff make me want to stay here again, but because of details beyond their control I would not.
Came in for one night to catch the Bears game. So close to the museums and the game. Great bed. Clean hotel. I would definitely stay at this hotel again. Also it was super close to public transportation.
I came to chicago to see a friend, see the city, and tour some schools. Best Western has a great location, so that was very helpful. It's super close to the major train lines, and very close to the metra as well, which was cool. in addition, it's right in the middle of downtown, so you can get anywhere quite easily.
The room and bed were fine. Location could have been better. The heating and cooling system either kept the room too hot or too cold. Never an in between. Bugs crawled out of the sink a couple times and you're positioned across from Columbia College Chicago's music dept. Which was playing music and drumming til 10pm. Overall, for the price, it's an okay stay but if you can pay a little more stay somewhere else, do so.
My husband and I were celebrating our wedding anniversary and unfortunately, this hotel made our experience in Chicago simply horrible. The bathroom was unacceptable as there is mold everywhere. The shower curtain is too short AND the bottom of the shower is cracked causing water to leak everywhere when you take a shower. My husband almost slipped and fell in the bathroom. The vanity is installed on an angle and very very small so you can't put anything you need on it. There is also no fan in the bathroom, which makes zero sense and contributes to why there is mold everywhere and the wallpaper is falling. In the room, there is also mold ALL along the windows. There was also a door at the window as if there is a balcony but there wasn't, which we found very odd. The room overall did not feel clean; you can see some corners simply were never cleaned. The lamp shades had stains on them!!! My husband found a bug on one of the beds in the morning!! The boxspring did not fit on the metal bedframe which we found out the hardway as the metal piece was sticking out but concealed by the bed skirt. My husband hit his shin on it while walking by and it caused a bruise! This is completely unacceptable and overall the room AND bathroom were both unsafe! We called to change rooms that night but the lady at the front desk was very rude. She told us this is how all the rooms are and simply offered more towels to help with the water in the bathroom. She said we could not change rooms. The next morning, we packed everything up and asked the daytime front desk staff to change rooms, they were able to help us change our room and did not seem surprised by our comments. They even made jokes about the fact that the bathroom doubles as a swimming pool. Even though we told the hotel in advance that we were celebrating our anniversary, they made no effort to ensure an excellent experience for us and made not acknowledgment upon our arrival. Please please please avoid this hotel if you're looking to have a good time in Chicago!! Hoping our terrible experience will help you make your choice. We have stayed in Best Western Hotels many times at different locations and this is byfar the worst one we have ever stayed at. It will take a lot to rebuild our faith in the brand.
Bellhops were amazingly helpful and kind. Lobby was small and crowded but our room was clean and offered great views of Grant Park. No mini-fridge or microwave but many restaurants within walking distance. Bed was very comfortable.
The air conditioner was hanging off the wall, looked about 20 years old and gap had been filled in roughly with expanding foam sealant. The carpet was stained and looked like mould growth in one corner. The in-room safe wasn't fixed to anything so could just be lifted up and carried off - useless! One extra star rating for great location but would book a more modern competitor next time. Noise from other rooms was bothersome because of the thin construction, the reception is nicely refurbished but the rooms above are a different story.
Overall had a great stay here. Staff was extremely friendly and helpful, and the location is fantastic. My only complaint is with the amenities. Not only does the hotel not serve breakfast, but the room doesn't have a fridge or a microwave. Otherwise though it was a good affordable room and a great hotel.
The rooms are nicely furnished, but the walls and ceiling are still very thin. we heard the man above us walking around his room. Breakfast keash was promised but not provided. Staff was helpful as always.
Wonderful experience. Had requested a room with a view when I made the reservation. The desk clerk gave us an upper floor room where we could see the lake from. Very nice, clean room. My only complaint was that I had virtual cards from redeeming rewards points- I was asked to print my email, and eventually forwarded the emails to the desk clerk to reduce the room cost. There should be an easier way to apply the funds. Very minimal complaint. Loved the hotel and location
We stayed in the Best Western for the US womens soccer game. The location was great. The hotel was very clean. The staff was amazing and helpful. We will stay there again if we ever go back to Chicago
Well equiped rooms with good sleeping comfort. Everything is good but not superb. Very good situated in front of the Grant Park and five minutes walk to the the next train station. Next time I will stay again at this hotel.
This budget hotel is a great option for those wanting to stay near Grant Park but can't afford some of the higher-end locations further up Michigan Ave. I said "becoming great" because they are currently remodeling. Expect some dust. We didn't hear much noise. Our room was an older one but still nice. The hallways and elevators are cramped but the rooms are comparatively spacious. There's an adjoining restaurant, but you might be better off walking around the corner to Yolk (similar prices, better food). The hotel is conveniently located near the Roosevelt CTA station where you can take the Orange Line to Midway Airport and the Red Line to Wrigley Field.
In chicago for a long weekend, we arrived just after noon and they got us right into our room, that is comfortable and great view. Asked for more pillows and they brought them right up. Friendly helpful staff, great location.
Staff at this hotel was awesome. Comfortable beds and nice linens. Unfortunately, the hotel is shabby and in need of an upgrade. Peeling paint in hallways and doors. No USB ports in room. No furniture other than bed, desk and desk chair. Air conditioner very loud. No dinner options or room service at the hotel, but there are plenty of dining options within walking distance. Location is very good.
If you are looking for a great place to stay close to walking distance attractions, this is a place for you. We attended a soccer event at Soldier Field and was an unforgettable experience renting bikes and rode down each park. We took a tour bus, hop on hop off, and continue our journey touring all the coast of Chicago.
Hotel is under-going remodel, so not in the best condition at the moment. However, no breakfast service and expensive to park a car. Best thing going for this hotel is cost compared to high end hotels nearby and proximity to Lake Michigan (pretty much across the street).
Great location terrific helpful staff great grant park and lake view from some rooms (we had one) staff recommended things to see and do - gave helpful hints and discounts Suggested restaurants and helped with bus and boat tours
We chose this hotel based on its proximity to the Shedd Aquarium. The hotel is nice, however it was under renovations at the time we were there which is only a minor inconvenience. The price was right for the hotel and was lower than most. I often stay at Best Western hotels but was a little saddened by the fact that there was no breakfast included. I honestly can't think of the last time I stayed at a BW with no breakfast included :( The room was very small. In fact it was hard to get around the bed when entering the room. It was not really set up for two beds but the did it anyway. The worst part of the hotel is the noise. We were on the 8th floor but felt like we were sleeping on the street. We could hear everything that went on outside the hotel. From the cars racing up and down the street to the conversations people were having on the street. Also the walls are paper thin. We had to deal with the hearing our neighbours all night long!!! Be careful if you are a light sleeper or if you have young kids that need their sleep!!
Great location for sightseeing. Michigan Ave is central for all kinds of transportation options. Decent room size, shower was great. Will be better when construction is finished. The staff is super helpful and friendly
We stayed there for 3 nights, peoplenat the front desk don't help at all, even they are pretty rude. Not even eye contact when we ask for anything. The room was nice. There's a restaurant linked to the hotel where you can have breakfast. We went the first day and there were three ladies serving, I couldn't tell who of them was more rude We waited more than 45 minutes just to have 3 coffees (there were six of us) . I claimed them several times with no success even they made me a face, of course they were kidding us. When we were sick and tired of waiting we paid for the three coffees and left without having breakfast. The location was good but if I go back to Chicago, for sure I'll go to another hotel. victor
This property is located within walking distance to many attractions and activities in downtown Chicago. We find it to be more affordable and still close to SAIC (where our daughter attends school) than some of the "swankier" hotels that are closer to the school. The staff is TOP NOTCH, it is clean, nicely appointed, (the rooms with a lake view are wonderful!), and has a good restaurant (again, with a fantastic wait staff). Great bang for the buck - we stay here exclusively when in Chicago.
WE felt this location was perfect right across the road from Grant Park. Public transport easy to negotiate to anywhere, Uber and Taxi always close by. We did request a room with a view if possible for our first visit to Chicago and we were absolutely pleased with our room and view. Staff throughout the hotel were very friendly and helpful. There was some minor disruption in the lobby area for repairs but not a problem for us.
It was a great location for us for what we had planned. But they said they didn't have parking because we had a motorcycle and did know anywhere Secure for us to park it. And said nothing about remolding and that the bar was closed. So that was a downer.
Great location, you can do all walking.Hotel is under construction and no one advice before book in. Hotel is old but clean, no fridge or microwave in the room. Food is ok and cheap considering you are in Chicago. Staff is friendly and $52/night to park.
Very clean, but small rooms. Little room to walk around beds. Double beds were too small for 2 adults. No fridge, but there was a piece of furniture there for one, which was awkward considering the small space of the room. Bathroom was on the small side too, but it was very clean & the shower was great. Great location for getting to the Shedd & Field and up & down Michigan Ave. Right next to Grant Park so view of rooms was more than just city buildings. Short walk to L train stop to/from Midway Airport. Staff was very kind and helpful. Convenience Store right next door to hotel. If you are on a budget with 2-3 people and want to visit the museums, this is the place to stay.
Staff was welcoming & friendly.$52 a night to park.FREE WiFi.Good location in downtown Chicago.Easy access to Navy Pier within walking distance to Shedd's Aquarium.Bed was comfortable.My rating 3/3 stars.
This place is barebones. Amenities include an ice machine on some floors and a luggage cart. No mini-fridge. No access to a microwave. No restaurant. If you go in knowing that, this place is decent for the price. The location is the best part. Close to the Metra, El, Trader Joes, restaurants, parks, museums. The rooms are smaller and not pristine. Valet is expensive. Spot hero a garge close by and walk everywhere. The beds are comfortable and the room was clean. My ac quit working and was fixed within 15 mins. I was traveling to Chicago for the first time with my children and we had a great time. From our room we got a view of the Willis tower and got to see fireworks over Navy Pier. We walked to the musuems everyday and it took about 10 mins. The Metra is 5 mins walk and that goes to the Museum of Science and Industry. While access to a microwave would have save me a some good money, the location and every single staff member made this place worth it.
I was in town for a couple days on business and chose to stay at the Best Western Grant Park Hotel because of its convenient location. It was only a short walk to see the Buckingham Fountain and the lakefront trail, both of which offered a view of the evening fireworks at Navy Pier. As for the hotel itself, I found the staff at the front desk to be extremely friendly and helpful. There were some renovations ongoing in the lobby area, but nothing too disruptive. My room on the 8th floor was clean and pretty much what I expected. The A/C worked good and wasn't too loud. I heard a little noise from the street, but nothing that would keep me awake at night. I plan on staying here again in the future.
We arrived yesterday for our 1 week stay in Chicago. Booked the hotel for its location, close to parks and other attractions. Did not know it is under renovation. Room is ok, yes, decor and amenities are dated. Everything is clean. Only thing is there is only 1 chair for the desk, no other chair or sofa or couch to sit on. Very weird, for it is very uncomfortable to sit on the bed. Called Guest Services, but was told they can't provide another chair. Escalated to manager, get her to provide chair the next day. Even worse - no hot water, in the middle of shower. Was told that pipe broken, rooms on our floor are all affected. Cancel your reservations if you can.
Great place to stay if attending an event at Soldier Field. Hotel is working on updating and has come a long way since our first stay about 7 years ago. All staff is very friendly. I would recommend Best Western Grant Park when staying in Chicago as it is close to great activities in Chicago.
Very nice hotel with a great location across from park, within walking distance to The Bean, Riverfront and alot of resturants and bars. Offers valet parking that extends into the following day as well as luggage storeage while site-seeing after we checked out.
Nice clean rooms, a good size with comfortable bedding. Coffee maker, hair dryer, fridge ironing board and nice quality soap and shampoo. The rooms looked freshly renovated with a modern feel. Not very quite, typical for a city hotel, but placing the continuous fan on the heater/AC unit on high provides enough white noise for a restful sleep. The entry door to the room had a 1 inch gap, letting light in, but a rolled up towel took care of that. The window treatments provided ample darkening. The check in check out was quick, simple with friendly staff. Free WiFi was good, as was the many available channels on the large lcd TV. Loved the fact that the tv remote is clean, and built for a easy cleaning. I attended a convention at McCormick and it was a short walk to the direct train or the shuttle at the major hotel 1 block north of the Best Western. I felt safe in the area around the university and on the corner of Michigan Avenue. In fact, I walked to the north river for a nighttime architecture cruise, and walked back at 1030pm, fealing totally safe. Love the fact it is close to museums and Grant Park. You can't go wrong with this hotel, if you are on a budget or are looking to experience everything downtown Chicago has to offer.
False advertising. No Room service for food after 11am like advertised. No shuttle service by the hotel like advertised. This place is way overpriced for what it says it has to offer and just lies to you to get you here. They offered nothing in return after complaints about the false advertising. The place is a dump and a scam. I'd rather spend a little more than my $230 a night and get a better hotel than this piece. No thanks Best Western Grant. The only thing you offered was distance to our concert venue.
My fiancé and I were very satisfied ! very welcoming and clean the breakfast in the morning was good we will be back hopefully soon Thanks again for going over our expectations we will bring the kids next time on vacation with us.
Although remodeling, the hotel was easy to navigate, prime location, rooms clean, staff froendly and accommodating Steps away from grant park, as well as local restaurants bars and grocery For the price i paid i definitely got a steal
This is the second time we've stayed at the BW Grant Park Hotel and both times, we've enjoyed the staff, the cleanliness of the rooms and the location as it's close to many restaurants and bars but most importantly for us, the Huntington Bank Pavilion at Northerly Island. We will definitely use this hotel again.
My family and I stayed here 2 nights for Taste of Chicago and sightseeing. I was worried because it was the last available room in the area. But I was pleasantly surprised. Every employee we encountered was so helpful, the location is super convenient, the room was clean and comfortable. Staying here made traveling with the little ones super easy. I would definitely come back.
It was the perfect location for all of our activities planned. We were within walking distance of busy about everything. The hotel was exactly what i needed to catch some rest before heading back out to enjoy the museum campus. Clean, comfortable and the front desk staff were helpful!
Room was clean and comfortable, however I am most impressed with the staff. They were very nice in accommodating in every way. I would definitely stay with BW-Grant Park again. They were understanding of my need to cut my trip short and expressed concern for my safety as I returned home to
Our family stayed at the Best Western Hotel Grant Park while I attended a meeting Memorial Day weekend. Mei's Kitchen was great. The service was top notch. Lila went above and beyond to make sure we were comfortable and enjoyed our experience dining with them. We dined there multiple times during our visit. My husband really enjoyed the veggie burger. The mushroom flatbread was awesome. We wish her the best! And look forward to dining at Mei's Kitchen the next time we are in Chicago.
Good location Small, old, rooms No refrigerator even though I asked several times prior to coming and stayed for 2 weeks. Asked again at check in. And again during my stay. Was told as soon as possible which never happened. Check in was messed up. Got in close to 1 am and met with a unfriendly desk clerk
I spent a few days in Chicago last week working at the Field Museum. This hotel was in a wonderful location - no more than a beautiful ten-minute walk through Grant Park to the museum campus. The hotel itself won't dazzle with decor, but it is clean and comfortable, and the people working there were especially pleasant and competent. A word of advice: for breakfast, skip the restaurant on the ground floor that's not really a part of the hotel. I tried it one morning; the service was bad and the food worse. Go around the corner to Yolk. But I would stay at this place again any time I was going to be working in or around that area!
Most hotels in downtown Chicago start at $350+ per night, plus approx. $50 for parking in summer. We booked this room (with a partial view of Grant Park) for considerably less. The building is older, rooms are small-ish but clean and well appointed with renovated bathrooms. We took advantage of their valet parking and left our bags and the car there all day while we explored Grant Park, the Loop, & Magnificent Mile on foot (no additional charge if you check out your car before 7pm). The rooftop area was under construction, but look forward to enjoying that next time, too.
I stayed at the Best Western Grant Park from June 28-July 1 and I would highly reccomend it. The room was clean, the bed was comfortable, and the location was perfect. It was walking distance from many attractions and provided easy access to transit. Parking was also close by. The staff were great. They were helpful and welcoming. They were helpful in suggesting places to eat and things to see and were always pleasant to interact with. I would certainly stay at this hotel again.
Good value for location and comfort. Elevators are tiny, but operable. Friendly staff that we're accommodating. Will hold your luggage if room is not available yet. Near decent restaurants. Grant Park is right outside the door
We spent 2 nights at this hotel as a family of 5. The room was fine, if a little tired - and the bathroom was great with a powerful shower. The only issue we had with the room was that as there were 5 of us we used the pull out sofa bed and it wasn't very comfortable - the other beds were great though! The staff at this hotel were all very friendly and helpful, calling us taxis and directing me to some great pizza places etc. All in all an enjoyable stay in a nice hotel which is in a fantastic position to enjoy this amazing city. As a family of 5 it is difficult to find an hotel that can accommodate us and this fit the bill and was very reasonably priced. It looks like it's currently undergoing a facelift - I'm sure when that's done it'll be amazing!!!!
We stayed 2 nights at this Hotel. Hotel is nice. The Staff was fantastic and very Welcoming especially the maid service they were very polite and helpful !!! Definitely will be Back here for LAKE SHAKE 2020 Thanks for the Great memories!!! ❤️
This hotel is in bad need of a facelift. Staff badly needs training on customer service and being attentive to guest coplaints and concerns. I am a frequent raveler, but I would not stay here for the price, as there are several OTHER hotels in the area which are nicet and cmparable in price, wih better service.
Very pleased with our stay. Very convenient to transportation and restaurants. Just across from lakefront park. Were able to walk to Buckingham Fountain and museums. Could use a safety bar in the tub. Nothing elegant, but we don't spend much time in the hotel. Everything worked and was clean.
Great for an affordable no-frills stay, which was all we needed. We spent most of the trip out in the city so we didn't want to blow our budget on a hotel room. Rooms are smaller, amenities are basic, but all was clean and the staff was friendly and responsive. If you're looking for a cheaper place to stay in the city and aren't fussy about a place you only sleep in, book here!
Arrived early afternoon after a long flight. Check in was easy and the staff were very friendly & helpful. The room was adequate, the bathroom very small, and no wardrobe, just a rail! (Plenty of other storage space though)! Also the walls are thin, we could hear the guy next door to us coughing all night. That said, it was very clean, and these were only little niggles, not problems!! The hotel is in a great location for visiting the museums and parks.
My granddaughter & I stayed for 4 nights and have no complaints about this hotel. We walked to the Skydeck at Willis (Sears) Tower, Grant Park, and Shedd Aquarium. It is quiet, clean, and comfortable with free wi-fi - something that not all Chicago hotels offer. The staff is extremely friendly and helpful with directions. I would stay here again and highly recommend it.
Our first night was so relaxing. After a long haul flight from Manchester to London, then onto Chicago, we checked in around 6pm. That was midnight back home. We had a quick small meal and retired about 9pm. 4am and the noise outside was really noisy. It seems the garbage trucks wher emptying the bins that were below and just round the corner from our room. When we came down to the lobby to go out for breakfast, we asked the receptionist if there was a quieter room that we could move to, they said that it was possible and we should leave our luggage at reception,and they would move them for us. Thank you to all the staff, who where very friendly and helpful.
For the cost this Best Western was very good!! Clean & very good service. As a visitor to the US, I was pleasantly surprised at the outward appearance of the building. The hallyways to the rooms are average, but the rooms were clean and very comfortable.
Overall everything was perfect, friendly staff very responsive also when requesting for a Taxi, located at South Michigan Ave where you can take a walk very safely and lots of stores to the North side. Definitively will book again.
The start of the stay to the end of the stay was all awesome! Perfect location to public transit, museums, Michigan ave, parks etc. the service at the front desk was just amazing. Everyone was unbelievably nice and overly willing to help with anything. The rooms were extremely clean with a comfortable bed and the WiFi was extremely quick. I would absolutely recommend this hotel
ALL GOOD at the hotel and restaurant. Sherry at the front desk was very helpful and cleaning staff also friendly. Restaurant staff extremely friendly and they have great food. Giving the entire experience a big thumbs up!
From the very friendly and helpful staff to the fantastic views of Grant Park this hotel had it all. The room was large and spacious and very comfortable. The upgrade to the corner room was worth it as the views were great, we even watched the fireworks from the room.
We live in the northern suburbs but needed to be in the city very early to be at graduation. Stayed overnight and there was a large conference in the city so hotels were charging premium prices. This hotel was okay, nothing fancy but a relatively decent place to stay the night. They were very accommodating about checking and holding our bags before check-in and after checkout while we were at the graduation.
On the whole, this is a good hotel and is in an ideal location. However, we noticed ants in our room over the course of our 3-night stay. This was just the odd one at first but on the last night we woke up to multiple over the desk/drawers. I did not have time to raise this to the staff on checking out, but I have seen other reviews of similar problems.
Chose this hotel because I love spas. The spa was meant to be open from 7am but apparently the manager had the keys and she didn't arrive until 9.30am. The staff were super unhepful with this and some other issues. Overpriced.
Service was amazing. Breakfast was very good. Staff was very attentive. Rooms were nicely done. We enjoyed our stay over Memorial Day weekend and centrally locates to museums, park, and lakeshore. Definitely will come back.
Good location, staff was excellent, very caring, very attentive, always asking how they can help. The only criticism I would say is to post when the restaurant is open not just when the cafe is. The sign in the elevator & on the website said 2pm-10 pm but really can't eat in the restaurant until 5 pm (at least on a Wednesday/Thursday of my stay). Would definitely stay here again if the rate remains reasonable/budget-friendly.
Nice hotel good location but will never use this hotel again with the outrageous cost per night to park a vehicle. Do they think you walk there? What a racket to charge you that much and not tell you up front when you book the hotel that they charge to park a car per night and the crazy amount your just blindsided with the cost when it's already to late and you are there.
This hotel is in a great location.it has a great view, and is beautiful. The staff go out of their way to help and are very friendly. Our room was beautiful, they gVe us an upgrade without asking. We will stay here on our next visit to Chicago.
The staff was pleasant and the room was clean but a bit dated. TV was working and beds were comfortable. Good shower pressure. They offer breakfast at the restaurant next door which seemed nice but we did not eat there. It was convenient to the museum section and the CTA system.
I honestly have nothing but good things to say about my visit. Check in was fast, easy and very pleasant. The receptionist even showed us everywhere to go on the map. And when I misplaced my parking ticket in the lobby, the manager walked over to the parking garage to get my name and then called my room and my cell to make sure I got my ticket back. This was truly a five star experience and the staff should all be very proud of the business they are running. Thank you for helping make my visit to Chicago amazing!
This hotel have really Good food and affordable for the area. Our server Kevin was kind and fast. All around, a good experience. The front desk help us on everything and the employees make you feel welcome.
Had dinner at the Mei's Kitchen and Lila was our server. She was very pleasant and attentive. She made our time there so relaxing and so enjoyable. Lila treated my sister and I like we were family. We had an excellent meal and some wonderful conversations. Thank you Lila.
Front desk staff was very friendly, room was clean and well put together. They gave me a courtesy call after about an hour after check in, which was unexpected - but nice! I would stay here again when I'm back visiting Chicago.
Great rooms. Excellent food and service in the restaurant. Friendly staff. Great location. Comfy beds, great view of the city (we had a corner room.) Fridge and microwave in our room was really convenient!
We had to park our luggage for a short period of time and the place we originally reserved failed us. We were nearby the hotel and decided to eat in its enclosed Mei's Kitchen. We met Lila, the supervisor and asked her for help with our luggage. Not only we enjoyed the delicious breakfast but also were able to find a temporary place for our luggage there! Our complements to Chef, Lila, staff and the hotel manager for helping us out! Their kindness and consideration made our trip memorably blessed!
We stayed here for the location near Soldier Stadium. It is a short 15 minute walk from the hotel. There were plenty of restaurants, grocery stores, and drug stores within 2 blocks. It's across from Grant Park and had a view of the lake. the hotel was downtown so there was plenty of honking and city noises, but that will be anywhere you stay downtown. Our room did not have a microwave or refrigerator. Our check in experience was excellent! Any interaction with the front desk was very friendly. The valet was super courteous and helpful with directions. The housekeeping staff both days were super friendly as we walked by them. The customer service is what will make us return!
After a smooth check-in, we went to our lake-view room and enjoyed a spectacular view of Grant Park and Lake Michigan. The room was clean, and the bed was comfortable. The lobby staff referred us to a good restaurant within walking distance for dinner. It was a treat!
The staff is caring and the location is excelent! Walking distance from the Museums campus. Beautiful park across the street. With a 3 day ticket we can get anywhere by bus, easy and with a view which I prefered doing.
Near park and public transportation. Reception was nice. The hotel look old , including the electronic devices. Cleanliness of air conditioner was poor. I think this place is below standard of Best Western Hotel.
I called first to check about parking, the lady I talked to said it was additional 40 dollars, so I book the room that included parking for $145, but when we checked in the parking was NOT included in the reservation & charged us additional $55.00 to park are car! NOT $40.00
Very affordable,clean hotel with friendly,helpful staff.Would definitely stay there again when we return.Every employee seemed to enjoy working there.A special shout out to Courtney who was so kind to us.
You cannot beat this location if you're planning on visiting the museum campus. Everything was within walking distance which was awesome and we had a lake view room which was nice. But we had ants EVERYWHERE in our room - not exactly nice to wake up to them in your bed, and the walls were PAPER THIN. Good thing our phones had sound apps on them so that we could drown out the guy with issues next door. They don't offer a continental breakfast but there's a couple of excellent breakfast options around. So all in all, the hotel served its purpose, but there is definitely room for improvement.
When in the US I always try to stay in a BW hotel as they are always great quality This place is no exception Amazing location. Right on Michigan Avenue overlooking the park, Lake Michigan and the city If you have an option to ask, choose room 926 It is a corner room with huge windows and great views. Can be a tiny bit noisy because of the heating system but not to much to bother Check in was easy and quick. I arrived early and the room was not ready, they were kind enough to store my luggage in the meantime. The room was clean and comfy The bed was amazing and I had a great sleep Usual amenities, coffe/tea maker, safe, TV etc Usual stuff There is no breakfast but plenty of places around. Yolk is next door, worth a try
Although the hotel was going through some renovations in the lobby, it was very clean. The staff was extremely helpful and very friendly. The hotel is close to the red line which took us everywhere we needed to go. Would definitely stay again.
The hotel was always clean and the staff was very helpful and friendly. The rooms were a little right for three people with all our stuff but for the price it was great for college students or recent grads who don't have a lot of money. Really close to museum campus and easily walkable to magnificent mile, 360 Chicago and skydeck. We also walked to the Pier but that was far.
Good hotel at the south end of Grant Park. Rooms are spacious, comfortable and clean. Staff is very friendly and helpful. Subway and CTA busses are just around the corner. In a quiet neighbourhood but just a short walk / few blocks from downtown. Perfect base to explore Chicago.
From the moment we entered the hotel we were treat with respect. I was traveling with my 3 daughters and they felt safe. Great location to Shedds aquarium, museums, and shopping down town. The staff was very helpful with recommendations for meals and entertainment. We will be going back again!!
Stayed here while taking my 9 y.o. daughter to a big city for the first time. Staff was very friendly and helpful. The hotel is worn but clean. Great location in easy walking distance to Shedd Aquarium and Natural History Museum. Will be our first choice for our next city adventure.
We were pleased with our stay at Best Western Grant Park Hotel. It was clean, comfortable, quiet and close to the museums that we wanted to visit. The staff were very nice and the room rate was reasonable. Restaurants and public transportation are all close.
Lovely hotel, very convenient to everything. The staff was kind and helpful. Beware of $52/night parking costs and the fitness room with broken equipment - like actually falling apart. If you don't need any of that - this is a great spot to get to restaurants and the museums. On warmer days, you could even walk.
Best Western Grant Park is a super hotel with an excellent location for those wanting to explore the Chicago lakefront. Rooms are spacious and breakfast in the restaurant is excellent. We really liked the attentiveness of the staff.,
My visit to chicago was already a bad one ,but the best western and there staff . Definitely made the trip a little better for me.i definitely will stay here the next time iam in town . The window view of downtown was also very nice.
My spouse and I really like the Hotel and have spent a weekend there once a month, over the last few months.We were really impressed by the service provided by Tahrah who works at the restaurant, she was not only the Bartender, but the Server and Order Taker. We couldn't understand why a business the size of this place with a bar, didn't have wait staff. Tahrah remained calm, professional and very pleasant the (2 days) we went for happy hour while spending the weekend at the Hotel. In my opinion Tahrah deserves a raise and and some assistance! We felt uncomfortable watching her run from the bar, to tables, to the kitchen, and all while customers continued coming in, and she was just so pleasant...it was actually very sad to think the company thinks so little of staff and customers. I trust my review is sent to the highest level as this has to change ASAP.
This is a solid 3-star hotel. It's decent, but showing its age - carpet, furnishings, beds, etc. demonstrated long-term wear and tear. However, it is perfectly suitable for a family, as their suite has 2 beds and a sofabed, which is great. The location is fantastic, within walking distance of museums and restaurants. The staff, from the valet on up, was very friendly and professional. We asked for a quiet room and got it. If you need a reasonably-priced, no-frills room to lay your head after a long day visiting Chicago sites, it's definitely adequate. If you're expecting the Ritz, you best lower your expectations or find something else.
This was a nice hotel, especially the hotel room we stayed in. It has a comfortable lobby and the room was nicely clean and comfortable too. I felt safe and the hotel room had a nice modern take to it. The staff members were very nice and accommodating too. Due to a conference held in the hotel, we had to wait for a hotel room to be available to us, which it was in 2 hours, but it was no problem to us because we went to Grant Park while waiting. They held our bags while we went to explore and wait. Once they called us to say our hotel room was available, the kind lady on the phone told us we can come anytime to pick up our hotel keys. The staff members gave us a lot of insightful advice too regarding places to see and about the CTA buses. Thank you for a great and easy experience especially taking place during my birthday, Best Western Grant Park Hotel!
Had a great experience from the moment we walked through the doors. Octavio greeted us at the counter and his friendly demeanor set a great tone for our whole visit. The value for the dollars spent were much higher than any other time I stayed in Chicago.
I was not stoked about staying at a Best Western, as I rather have stayed at the Hilton where our conference was taking place. However, the rooms at the Hilton sold out and this was the closest hotel to the conference. Over the phone, the staff seemed rather curt, and not really interested in helping us. However, once we arrived at the hotel, I was more than impressed with the friendliness of all the staff and the cleanliness of the common areas, and our rooms. Once our limo arrived at the hotel, the doormen immediately gathered a cart to help us unload. He was there every morning with a smile on his face ready to greet us. The front desk staff was friendly and did not hesitate to answer our questions. We found ourselves sharing an elevator with management and they were so helpful and eager to share tips on Chicago with us. Housekeeping always had our room nice and tidy by the time we returned. I honestly felt like I was staying at the HIlton without paying the cost. Do they have the most updated furnishings in the rooms? No, but the bed was extremely comfortable and everything was clean and smelled great. I rather have furniture that is a year or two old with excellent customer service, than the latest furnishings and rude employees. I will stay at this hotel over and over again. The attached restaurant was also quite a surprise. We spent a lot of money visiting the top restaurants around the hotel, and the hotel restaurant was were we ate the best food.
Staff were friendly and helpful. Building is a little dated on the outside but my room was very modern looking. I had a fridge and microwave and I could see the Shedd aquarium through my window. The location is great - easy walk to museum campus, good food around each corner and a Trader Joe's on the other side of the block. I didn't use the valet parking but there was a reasonably price garage right around the corner. I would recommend this hotel!
The hotel is a GREAT location. However, we were disappointed in the room itself. It's in desperate need of remodel. The heating unit wasn't regulated, so to control the temp we had to turn off and on. No refrigerator in room. The window were very poor and actually froze over with ice on the inside. And the windows had a lever to open them. We were on the 9th floor. Scary when traveling with kids. We wouldn't stay here again with kids. Staff was very nice.
We enjoyed our stay here. It has a great location to what we were doing that day and parking was just around the corner. Check in took less than 5 minutes and we were checked out before we even got downstairs in the morning! Will definitely recommend. Only complaint is that the phone in the room was broken so I could not call down to the front desk. The rooms were very clean and comfortable!
Really lovely check in staff, they let us check in a few hours early as our room was available. Also gave us a discount voucher for pizza! :-) The area is OK - for someone not used to the area you might think it's a little ‘rough' but a few blocks up and you're in the city centre. I would stay here again and I felt completely safe. The room had a heater due to the crazy coldness and the windows got extremely cold! Overall I enjoyed my stay and the staff were great. Thanks
We had a wonderful experience at this hotel. I did a lot of research and read many reviews before selecting this hotel so I knew what to expect. I requested to be away from the elevator, to have a refrigerator and to be on the highest floor as possible facing the lake. They came through with all my requests as well as a microwave and corner room with an amazing view. The room was a good size with a large bathroom. The set up of the room also amade for a quieter experience than I have had in others. We stayed 5 days and received lots of towels, pillows and extra blanket when needed from a very pleasant staff. The only thing missing was counter space in the bathroom but I knew that in advance so I wasn't surprised. The hotel was clean and actually smelled nice. It was close to many attractions where we could just walk and save a fare. We would definitely stay here again.
Check-in was immediate upon arrival front desk was very helpful answering questions and concerns. Room was clean and spacious. The Hotel was undergoing renovations but didn't impede or disrupt my visit. Wonderful restuarant located next to the main lobby with great breakfast. Lila & Johnny were very nice and courteous during my 6 day stay. Food was awesome I had the French toast 3days in a row :0) Very close to restaurants,convenience stores,subway!!
Very nice hotel very clean the staff was great expense to the front desk people they really help out recommend it for all Comfortable beds nice bathrooms The restaurant downstairs is very nice great for breakfast in a quick lunch Will definitely go back
Staff was incredibly congenial as we checked in. They were in good spirits even as the property deals with pipe issues from the polar vortex the last couple weeks. This hotel has done all the updating possible without a major overhaul, given the age of the building. We were disappointed with the amount of road noise we experienced in our room on the top floor. We also had to put a towel along the bottom of the room door, as there was a pretty decent size gap between door and floor. Would definitely stay again. It's a great price for the location. Lots of restaurants within walking distance. Close to Metra stations and bus line.
The wife and I were in Chicago for her birthday. The front desk people were awesome got us checked in quickly and took care of the valet parking. They had some great recommendations for entertainment and dining. Would stay there again!!
I was in Chicago for the first time alone. Upon arrival, the check-in desk made me feel extremely welcome. The bed was the most comfortable hotel bed I've ever slept in! Nice distance from downtown with convenient ride-share Uber and Lyft pickup right outside, so there is no walking to your ride. Recommend staying here!
My husband, our 6 month old, and I are staying at the best western for 3 days on a small family trip. The cafe has delicious food and a great staff. We were greeted by Barbara, and had jason as our server. So warm and welcoming. We will definitely be back!!!
I travel very often for business and the staff at the Best Western are top notch. Courtney was especially helpful and wonderfully pleasant. Please visit this hotel if you want excellent service. Great location and wonderful rooms.
The Hotel itself had some renovation issues, but it was clean and the staff was very nice. Patricia she was great ! The location was perfect , close to where we had to go .I cant say enough. Great Pl.
The hotel could use update with air conditioning very cold in room but for the price i paid was pretty cheap. Chasity was amazing ! she gave me suggests on where to eat and travel definitely come back in future
Great place to stay. Able to walk to nearly everything. Also convenient to all public transportation. Super great staff at the BW GPH! Courtney, at the front desk, was especially wonderful. The recent weather gave them so difficulties, but they rose above the issues and made our stay incredible.
I came in for my nieces Graduation from Columbia College. This hotel was basic but had all the amenities that we needed. The room was clean and the view was fabulous. The rooms also have great modern features, and very comfortable beds. It was just a few blocks from the College, and we were able to be in the inner City. The staff was great and the food was AWESOME. We never had to ask for anything, everything was at our fingertips. Thanks again for easing our minds and helping us to enjoy the Graduation worry free. Would highly recommend to anyone that is looking to be in the downtown area, but not in the hustle of the big city.
The snow was falling, the rooms warm and delightful. Beds soft and comfortable, and the American political news on TV... Unbearable. This hotel is in a great spot, has wonderful staff and great rooms. I'm totally satisfied. Lila and Kevin in the restaurant were A dream. Super friendly, great service and a shout out to the chef, unusually high quality food. I particularly appreciated the high calibre vegetables, and for once food not lathered in suger and unhealthy additives. Big thumbs up from this Australia's Ian traveller. Will stay again.
A great location in the south loop, close to transport lines and a lively area. Both room and bathroom are big, great value for money! Has coffee machine, we also got a fridge and microwave. They have a good restaurant too, we had a great breakfast here, and great service from a guy called Kevin. We'll definitely return!
Wow my stay here exceeded my expectations- staff is SO friendly, hotel room was immaculately clean! No issues whatsoever . They held our bags for us. Breakfast at the restaurant adjacent to it was delicious- none of that hotel food stuff. Real good food. Hotel is central to everything in Chicago- just a few steps from Grant Park, the Art Institute. I loved my stay and hope to be back again.
So we were booked to stay two nights at this hotel, but only ended up staying one night because of a schedule conflict and needing to be in Indianapolis the day after the first night. Unfortunately, because I booked on Orbitz/Expedia, they were unable to refund the cancelled second night, but they did seem willing, had I booked directly with them, that was nice. The manager, Octavio, seemed to feel sorry for me and gave me a rare discount on their valet parking service, which was very nice. The hotel is old, but this is typical of downtown Chicago and is what it is, though the rooms and lobby had obviously been remodeled at some point. We chose this hotel because of its price and walking distance to Shedd Aquarium. There are also plenty of restaurants to eat at in walking distance and it felt like a safe location We only ate at their restaurant once, breakfast, and we had a server named Kevin! He was very polite and personable and took care of us. Between him and the food, we had a great experience and would recommend it! Ask for him though! Room 821 needs to attention to their windows/sill area. All in all a good stay. There is a 24 hr. pharmacy a block and a half away if you need that! We had a very sick child that evening and I was able to run to Jewel Pharmacy at 2am to get Children's Motrin!
Can't beat the price for a "downtown" Chicago hotel. Great location, next to Grant Park, train line, restaraunts, shops, cheap street parking, cheap early bird garage parking nearby, minutes from Miracle Mile. Staff was GREAT as well!
Waiter at hotel restaurant was very personable. Great service. Food was good, and staff was very accommodating. Wait staff had a lot of personality which made the meal even better. Would recommend....
Stayed here for four nights in December with my wife. We stayed in a king room which was very clean and spacious and had all the basic amenities. Other than staying in the room at night we didn't spend much time in the hotel, there was little else to use there. They have a cafe/bar attached to the hotel but didn't really use this. It is a few minutes walk from Roosevelt subway station which is very handy when we wanted to pop back to the hotel on a day out. It is only a few stops from the Loop and where the main attractions are. The hotel is located south of the main centre and is away from the busy Chicago hustle and bustle, but there are still plenty of bars/cafes in the area, it is also right next to Grant Park, Museum Campus and Soldier Field stadium. If you want to be right in the centre and have a short walk to everything I would say this hotel isn't for you but if you're away happy being just outside with a longer walk or subway ride then this hotel is ideal. We didn't pay very much to stay here and was very good value for money. Staff were all very nice and helpful too.
We stayed at this hotel while visiting Field museum and Shedd Aquarium, it was less than 15 minutes walk. Hotel rates were great, it's an older hotel but overall well kept and clean. Valet parking was $52 per day but low hotel prices made up for it.
Great proximity to Soldier Field. It is one of the remaining older buildings adjacent to Grant Park and kind of run down looking from the outside. Totally belies the quality a rooms inside. Nothing cheap like I expected. Great service, nice amenities, very comfortable accommodations. Nice surprise for the cost.
I thought the location was excellent as I was near the park with acces to museums, planetarium, water taxis etc. Room was a bit tired but clean with helpful staff and a microwave in the room was useful
I stayed here when I traveled to Chicago for a concert. The hotel is really close to a lot of places I walked to the bean, grant park, huntington bank pavillion and the dock from there. The location is great, the staff is really nice and the rooms are pretty comfortable. I wasn't able to eat at the restaurant because I only stayed for two nights, and one of those I spent at the concert. Price was really afordable since they are regularly offering low prices if you make your reservation with enough anticipation. I payed 40 dollars a night. Overall a great hotel.
First time staying at this hotel and I found the entire staff from the desk clerk and bell hops to the restaurant go above and beyond other hotels in taking care of their customers . I have stayed at many other Best Western Hotels over the years but I found the staff at this hotel to be the most friendly, helpful and professional of them all.The location of this hotel is perfect and within walking distance to the museums and Soldier Field.
Good location in Chicago, but basic amenities. The room seemed clean. No refrigerator or table, cramped room. The hotel is older and seems to have been patched up to an average room. You can see the wear and tear if you look for it. The rooms have little sound proofing as you can hear the outdoor noise no problem. Also, be prepared if you have neighbors on either side of your room you may hear every word they are saying. I would rank the hotel closer to a budget motel and not to the level of what I would see Best Western at. But you also have to consider you are in Chicago and the price for other hotels in the area from what I've seen was much higher. If I went back I would probably pay a bit more for something a little nicer, but if you are on a budget it wasn't a bad place either.
I Gas a very nice room with lakeview. Friendly staff with excellent service. Good Price! I stayed for 5 days to watch the Bulls and the Bears. L-train-Station nearby. And you van reach the Soldier Field by foot.
I enjoyed lovely views of the park and in a small but clean and comfortable room with a mini fridge and microwave. The bed was comfortable and I slept well but for the occasional street noise which is unavoidable in a corner room with such large windows, so I'm not complaining!It is an older hotel, so don't expect super luxury, but it's very well priced and has all the basics plus great staff, cleanliness and views! I would definitely stay again!
The rooms were always clean and the breakfast was really really nice. It was a pleasure staying at this Hotel. We had the same experience in Best Western Los Angeles. I highly recommend this place to anyone who will be dropping by at Chicago. It's a plus that it's near to a lot of tourist spots.
Nice roomy hotel with general amenities. It is a few minutes walk from Roosevelt train station. The hotel was clean and the staff are very friendly. There are several restaurants and cafes nearby. It is quiet and safe. Trader Joe's is round the corner.
Nice location , Nice Rooms. very supporting manager and employee . Thanks for making my stay pleasant and memorial. They properly guided me on good location in chicago and also local market and all so thank you
This hotel was clean and stylish. The room was good size. Mattress cover caused the mattress to be noisy, but other than that was comfortable. Would definitely recommend to anyone looking for great accommodations. Parking was expensive.
-First time staying at this hotel. Service was excellent! ALL staff were extremely personable and helpful. The morning restaurant staff was exceptional. Rooms were quiet. Location was great for my needs.
Had a very pleasant experience, everything close to this downtown location. Staff was very friendly and helpful, will book again soon. Marcus, was informative and helpful when we forgot an item in the car. Everything in walking distance. Great sushi place around the corner and breakfast served in downstairs restaurant.
Great location and cheap but I will never stay here again.Tacky lobby, halls and rooms. Room smelled from very strong cleaning products. Heater is loud and inefficient.Restaurant is horrible. Gym is a joke.
The place is good value. As long as expectations are not for luxurious comforts, then expect a clean and decent enough room; really for the location it's quite good. My major complaint was that the HVAC unit a) didn't care what temperature I set it to, it just ran and ran on one setting, which was too cold to be there other than sleep (but for me when I slept it was fine) and b) was incredibly noisy when it was on.
I had one night in Chicago and chose this hotel for the location, in walking distance to museums and Millennium Park.The hotel could use some renovation, and my room was not as clean as I would have liked. The noise level was rather loud; I was awakened in the middle of the night by people talking in the hall. It was a decent hotel for the price though.
We were impressed with the willingness of the staff to be helpful. Special mention for manager Tracey, and Lila & Kevin in the kitchen . The room itself was falsely advertised on a different website. When asked, the manager politely asked me if I could show it to her so she could follow up on it. I did and without being asked, she just offered us free breakfast vouchers as a thank-you. Thankfully the room we got had a spectacular view. And we had a great stay! The breakfast staff were helpful and gave us tips on what to see in Chicago. Decent breakfast. A great and friendly start to the day. Thanks!
We were lucky to have chosen Chicago's BW Grand Hotel for nearby touring.Walking was so convenient and Mei's breakfast/dinner was so deightful we often lingered. We would hope to mention each individual who contributed as the quality was evident from the doormen Laredo and Fernando, and receptionists Bianca and ? greetings, the housekeepers efforts, and the energetic and jovial staff Tarah, Lisa, Lenisha, Mahallie, in Mei's Kitchen ... Barbara serves delicious hot chocolate to which she claims has “a cup of love”. Even the Wi-Fi password reflects the caring managements' philosophy.... they genuinely care and provide for an experience that ensures customer satisfaction and loyalty to return.
At the corner of Michigan Ave. and 11th St., this hotel is strategically situated in the South Loop within easy walking distance to various sites in the Museum Campus for the average person. It is also a 3 minute walk to Green, Red and Orange lines at the Roosevelt CTA station, and to the Metra Electric Museum Campus train station, and of course a number of bus lines are outside the door or just a short walk away, so access to the rest of the city is very convenient. In my case, I was also visiting the University of Chicago, and the public transit options to that destination were relatively easy. The price is perhaps reasonable for the location, but it still seemed relatively expensive for a Best Western property. The hotel and rooms themselves are of standard quality for the Best Western brand. They were clean, modern, and functional. There was a safe in my room. Wi-Fi operated well. There was no refrigerator or microwave. Noise could be a problem for the light sleeper. As noted elsewhere, the air conditioning/heating unit is quite audible when turned on, and the windows are single-paned, allowing for some street noise, particularly in the early morning when garbage trucks operate. On the first night of my 3 night visit, an extraordinary problem with noise woke me up at 5:30 am, though I am a heavy sleeper. It was caused by a member of the hotel's own staff continuously collecting ice from the machine across the hall from my room for 20 minutes. The hotel's response, or lack of it, is perhaps telling. I called the front desk to complain that this was unacceptable at such an early hour, and was told the manager was not yet in, but my complaint would be communicated. I later stopped by the front desk to re-iterate the complaint in person, and the staff were perfunctorily apologetic, but only responded again that my complaint would be passed to the manager. The disturbance did not occur again on subsequent nights, but I also did not receive any acknowledgment from hotel management until I raised the issue again at checkout. At that time, I finally met the manager who was polite and apologetic, but confessed that my prior complaints had not been communicated to him. After some negotiation, he agreed to reduce half the cost of the first night's stay and award some reward points, which I consider the very least that could have been done at that point. In sum, I have rated this hotel relatively poorly because its staff actively and inconsiderately caused loss of sleep and, equally importantly, because staff then did not respond to my multiple complaints until I reminded them at checkout. I would consider staying here again due to its excellent location, but would also caution travelers for whom hospitality is an important factor.
From the time we arrived till the time we left all staff made sure we we happy and comfortable during our stay. Loved the location for visiting the Shedd Aquarium and Millennium park. Room was clean and modern. Customer satisfaction is very high priority at this location. Something unfortunately rare to find these days.
Let's see where to start. It was dirty and cheap. Food was avaliable the first day but not on the second - the staff did not come in stated the front desk manager. I would skip this lace. The only thing I could say good is that it was on Michigan Avenue
I booked via expedia a room in that hotel for october 22 but my plans changed so I tried to cancel my reservation. Expedia asked me to call directly to the hotel as I choose a non refundable option. So I did call them and they didnt want to help at all. I even offered them to pay fees. They replied that the fees would be the total amount of the room... Really? Well, never going to book in a Best Western or any hotels affiliate to them anymore. In 2018, an hotel should be able to try to accommodate the client.
This isn't a fancy hotel, but rather a decent basic motel....which is exactly what my group wanted (A club at my community college wanted to attend a conference in Chicago.) All we wanted/needed was a clean quiet place to sleep for a night, and which was close to the conference, and that's what we got. The beds were comfortable, the rooms quiet and the staff efficient. A slight flaw was the lone elevator needing repairs on the day we left; this can happen to any hotel, and thankfully none of us were wheelchair-bound.
We had an overnight stay and due to AMTRAK we arrived more than 3 hours late. I called. TRACY greeted us warmly. The room was perfectly clean. Because we had a late departure we were able to place our luggage in a locked, secure storage. Wonderful stay and value. Breakfast was fine.
Hotel was fine. Went to a BTS concert at United Center with my daughter. Only took about ten minutes to get to United Center. Hotel could use a remodel, but was clean and the bed was comfortable. Parked around the corner on Wabash for $23 for 24 hours which was way cheaper than the hotel parking ($52). Plus it was nice because the parking was in/out. Would stay here again if we go to another event at United Center.
We stayed here because it seemed to be well situated. It was; close to the city centre but also to bus tops and train lines. Staff were friendly, rooms clean; breakfast in the collocated restaurant good. We came away delighted with our choice and very pleased with a modest bill for a six day stay.
They stuck me in a handicapped room for some reason. They said I'd requested it but I did not request it. The AC needed to be repaired and the handicapped shower set up let the water simply run all over the floor. The room was nice but those were a couple of very annoying things that I had to deal with. Staff was great. They responded, but can't give the place 5 stars when the water from the shower runs all over the bathroom floor due to a design flaw. They need shower curtains that don't hang outside the shower.
I stayed here for a few days and it was decent. The staff was nice, the lobby was clean and despite not having a fridge or microwave in your room they had it in the lobby. You can give your food to the staff and they will store it away in the fridge. A few things I didn't like about this hotel there was no hot water. It was lukewarm at best. If someone else in another room was taking a shower you were getting a cold shower. Also the walls are super thin you can hear someone in the next room coughing or walking around. This was not a big deal. But the doors didn't shut particularly in the bathroom. You can lock the door but it won't shut. And the door for your hotel room you had to slam it in order for it to shut. These were all minor things about the hotel but it still bothered me a little. The location is great and close to everything. I would still stay here again.
Great stay, we were really pleased with the hotel location, the staff and the restaurant. The staff were super courteous and helpful, always with a smile on. The restaurant is fantastic, and you know it is when people who are not staying in the hotel come in to eat there. Everything we ordered was prepared to perfection and the coffee was great too. We will definitely stay here again!
We booked double queen beds but it ended up with two single bed that sucks but the staff told us the room can fit up to four people however there Was only one bottle of shampoo and soap and it's clear that it's only for two people. There's no microwave nor fridge in the room which is super inconvenient. Bathroom is small and the bed is not a real bed it's only supported by four thin wood board that's terrible than every of the hotel I've stayed !!!
I have to admit that I'm a little bit of a hotel snob. Prices of hotels are comparable to car payments these days so for that type of money, I want to be impressed. The room is clean, but no extras. No refrigerator, microwave, and the tv kept spontaneously turning off every 5 minutes. The lobby is very plain, and the hallways on the room floors need a severe paint job. If you want clean, decent, 1 night in town place to stay, this place is for you, but there are other hotels down the street that are a lot fancier with better amenities for a few dollars more.
The location of this hotel was the only thing we liked about it because we could walk to the Shedd and Field Museum. But the room was disgustingly filthy, there is no pool, no continental breakfast. We had wet carpet in our room upon arrival and they offered us towels to put down on the floor but offered no room change or discount. It was loud, slamming doors and people talking at all hours. We got a coupon for a restaurant from the bell hop and the food was terrible at the recommended place. I would stay elsewhere if I go back.
The hotel is conveniently located to some great attractions in Grant Park like the Field Museum and Shedd Aquarium; these are within walking distance! It is also a short walk from the CTA Orange line which travels from Midway Airport to the Loop area. Many restaurants within walking distance too! Our corner room had a beautiful view facing Lake Michigan with wall-to-wall windows. Friendly staff, clean, comfortable beds and linen. Would stay again!
Love visiting the Best Western at Grant Park. Close to all great things to do in Chicago. Many great restaurants nearby to satisfy any craving. Love being just a few blocks away from the lake as well. Staff is always SUPER friendly!!
A perfectly functional hotel in the perfect location for walking to the Art Institute, Shedd Aquarium, Field Museum, etc. They were willing to stow our bags after checkout so we didn't have to lug them to the museums. I will definitely stay here again, and recommend it for its practicality, convenience, and courteous staff.
I found this hotel to be cheaper than most in the area I was looking, it was clean though room needs a little TLC, bed was comfy, only negative no fridge in room which I believe should be a given especially if providing Coffee/Tea etc. Staff were friendly and helpful. Did notice the lift took a long time for some reason, you could get breakfast next door, I recommend
Staff was very friendly and helpful. Hotel is in a great location to everything we had planned to do. Would stay here again without a doubt. We arrived very late due to our flight being delayed for five hours. We were tired and hungry. The night auditor and his co worker could not do enough for us. Our rooms were ready and they were great. In the morning we found that everything was within walking distance to where we needed to find the train, bus stores and restaurants. There was room construction going on one of the days, but that did not bother our stay in the least.
My friend and I stayed for 5 nights while visiting Chicago. The hotel wasn't anything fancy but suited our needs perfectly. The room was clean and the bed was comfy. I was also able to check in early after arriving on an early international flight which I really appreciated! It's a bit further out from the main sights (approx 20 min walk to the Bean/Millenium Park) but that also meant it was quieter, which we appreciated. The staff were also helpful in giving restaurant recommendations - Lou Malnati's was a great tip! We would definitely stay here again if returning to the city.
This hotel has a great location and friendly staff however the rooms are old and outdated.The guest rooms and hallways need work. The carpets were old and need replacing. The bathroom was updated and nice.
OK hotel, everything was fine except parking. Multiple people in line complained about valet, we were in line to mention the same thing but didn't say much since it was already mentioned. Didn't seem to do much about it. The couple we talked to missed a $200 trip because they failed to mention valet would take 30+ minutes, we experienced a similar timing issue. Good info to know before either choosing the hotel and needing valet or choosing to utilize valet with your vehicle.
This hotel met all our needs as a family of four visiting Chicago for the day who just needed a clean and comfortable place to rest our heads and shower. The location is across from Grant Park which is quieter and away from the hustle and bustle of Michigan Avenue and a quick walk from the Roosevelt station. It's about a 25 minute walk to Millennium Park. The rooms was pretty standard and met our needs, but I can't imagine staying more than a couple of days, as the space was pretty cramped. The bathroom had only one place to hang towels (not even a hook on the door) and would not have worked out well for the four of us for more than 1 day. The shower pressure is very strong (which I like) and cannot be adjusted. If you are looking for a reasonably priced hotel that will provide basic needs for clean and comfortable rooms, this is a great option.
For a 2.5 star hotel, this was surprisingly nice! The rooms and lobby were very clean. The staff were friendly and helpful. And our 9th floor room had a partial view of the lake. There's no room service or bar and the lobby is small, but we didn't miss any of that with so many options nearby. We easily walked to Soldier Field for a concert. Location is excellent. We found the valet parking very easy too.
My son and I stayed for 3 nights at this hotel on our recent trip to Chicago. Yes, the hotel shows its age a bit, but our room was very clean and housekeeping was reliable. The front desk staff were friendly and helpful. The location of the hotel was its biggest selling point. We were able to walk to the Shedd Aquarium, Field Museum, and Adler Planetarium and it was a short drive to the Museum of Science and Industry. (On a side note, I highly recommend getting the City Pass if you plan to go to all these museums). It was also just a couple blocks from the Big Bus Chicago stop, so we were able to use that for transportation and sight seeing one day. We went to breakfast each morning at the Yolk restaurant next door which was tasty with quick service, and I also highly recommend the nearby Eleven Diner -- great atmosphere and food. Overall, a great stay!
I valet parked my car for $52 only to have it robbed. There were no signs of forcible entry which leads me to the conclusion that the person that parked the car did not lock my vehicle. The hotel takes no responsibility for the stolen items in there and does not have an explanation of how this could have happened in their parking garage.
The hotel was clean and the staff was very friendly. The hotel is older and has tight hallways and small elevators. The bed was comfortable. For some reason the TV would switch all by itself to CNN on occasion. Housekeeping did a nice job on a daily basis. The hotel was fairly expensive, but less than other hotels in the area.
Across from Grant Park. Museum Campus, movie theater, Art Institute, Millinium Park, Soldier Field nearby. Lots of restaurants and bars in the area. Hotel newly remodeled. Friendly and helpful staff. Love staying here!
This hotel was super nice, it over looked Grant Park, close to shopping & restaurants. We stayed here for 4 nights for the first time this year, as The Essex hotel, where we normally stay, was closed. They did a great job making sure we had a room on the corner with a beautiful view of the park and lake. We stayed in a lakeview room, because not only did we want the view, but those rooms come with a refrigerator and microwave. Unlike the rest of the regular rooms. I have one complaint though, and it's a BIG ONE. We chose to use valet parking, as I trusted it more then public parking, and it was already lined up for my credit card to be charged before I found out about this. Anyway, we try to leave early when we leave Chicago to avoid traffic. When we went to get our car this morning at 4am, we couldn't as valet doesn't open until 7am. Getting our car in valet was a hassle, we waited outside for like 20 minutes after the front desk told us a guy would be back to help us unload. Eventually we got fed up, loaded our luggage ourselves, and the front desk had to wait by our car for us. Since this was such a hassle, no one told us that we wouldn't be able to leave when we wanted. It stated on a slip I signed valet was open from 7-10, but no where did it say we wouldn't be able to get our car during this time, and no one told us this verbally. It was just sign here, here, here, & here. Had we known we were going to be held captive, we would have checked out the night before. Now we're going to have to leave during rush hour, and it will take twice as long to get home. Glad we drove instead of flying, because we'd have been absolutely screwed. Hope this helps future guests at the Best Western on Michigan ave. (....also 7am?! Even when we stayed at the Essex it was 6am, and even though valet was closed they still had SOMEONE to get it for us. The man at the front desk was very polite and understanding, but he couldn't help us at all. I understand he is just doing his job, but I can't even imagine how many people miss their flight because of this ridiculous policy, especially during Lollapalooza. This all could have been avoided had they not been extremely understaffed during a huge nationwide festival.)
We stayed here due to its location to the Field Museum, the Adler Planetarium, and the Aquarium. It was a quick and safe walk. We are from a very small city and my concern for this was great- as I was traveling with my two young daughters and my 80 yo Grandma. We definitely valet parked the car and then didn't have to worry about it until we were leaving. We walked everywhere and had a blast. Waiting for our car took a little time but the service and hospitality was great. While our room and the elevators were cramped for us- it was never a problem.
room adequate (needed to ask for refrigerator [no additional charge] no microwave, pillows were too small, 15 minutes walking distance to Shedd Aquarium and Field Museum and most transit connections and only 3 minutes from South Shore and Metra lines. 5minutes from CTA elevated,. 5-10 minute walk to good-great restaurants. (restaurant in hotel only good for breakfast.
I had a superior room on the 8th floor with sea view. The view is simply spectacular and I often enjoyed it, also during the night. Unfortunately the room has a connecting door to the next room which did not shield the noise. I had a group of partying teenagers waking me up twice at 3 am and at 1 am the next day. Sleeping without ear plugs is impossible. There is also a lot of street noise. However, the room was very nice and spacious, with a fantastic bed (!!!) great cushions and a fantastic shower. The refrigerator was too cold (non adjustable) freezing my food. There was always coffee for the coffeemaker, which was nice. There was a but of a smell in the room and you could not open the windows. The air-conditioner was very effective, easy to use but loud. The location is optimal max. 10 min by foot from Roosevelt train station. I arrived by train from O'Hare airport without any traffic jam and for 5 US$. However, trains only leave from Terminal 2 and you need the Terminal transfer bus from international arrival terminal 5. There is a very nice Sushi Place (Niu) within 10 min north on Michigan Avenue! The park in front of the hotel is great to walk and easy to visit the museums and the stadion (careful noisy sports freaks).
We stayed 4 nights while in town for a conference. The hotel was very clean and decor was updated. Shower pressure was great though the bathroom was tiny. No fridge or microwave in the room, just a single serve coffee maker. There is a microwave in the lobby and vending machines on odd numbered floors. Location is within walking distance of good restaurants and parks and an easy Uber ride to most attractions and events. Friendly, helpful desk staff and doorman.
Checked in at Grant Park Hotel for 2 nights so my fiancé and I could explore the city. The hotel was simple and clean, which is all we needed. Our room had a nice view and is conveniently located on Michigan Avenue. Staff was friendly and more then helpful with anything asked of them. Also I highly recommend Mei's kitchen which is attached to the hotel. It is pricey but was well worth it. Thank you Best Western for making our visit to Chicago memorable.
I was here for 2 nights to attend a conference being held at McCormick place which is just under a mile away. Everything closet was already booked. The location of this was central to the conference and to get to restaurants and other attractions within the city. The hotel is clean and the staff is friendly but it could definitely use some care and attention. The paint in he bathroom was peeling around the shower. If they took care of a few of those items, this would be rated much higher.
Very great location to city with an awesome view of Grant park. Average hotel as far as amenities and service. However, the hot water went out on Sunday at 1 am and up to when I checked out on Monday at 11 am; it was still off. They did offer to comp one full night of service. I would stay here again.
This hotel was close to Grant Park and The Field Museum. The staff was friendly and helpful. The rooms were clean and the beds were very comfortable. Everyone in our party commented on how comfortable the beds were. Our stay at this hotel was great.
This hotel is ideally located with walking distance to some great restaurants (Yolk and Aurelia's), Cloud Gate, Buckingham Fountain, Navy Pier, Magnificent Mile, and the beautiful downtown core. Five stars for cleanliness, but we could have used a couple more amenities (fridge and working safe). Overall quite good though!
This is the perfect small hotel near Grant Park and within walking distance of the Museum Campus. The hotel is older but updated and the beds were very comfortable. Room was very clean and housekeeping staff was very friendly. The park across the street is pretty as well as the walk to the museums. Easy access to most anything as there are water taxis at the museum campus and Uber/Lyft can easily find you at this hotel. Rooms were relatively quiet. Front desk staff were genuinely friendly. This is a great hotel value for Chicago! Some VERY good breakfast restaurants within easy walking distance as well. Perfect for families visiting the museums.
Cannot be recommended. It was located close to city. But youngsters were fighting outside in the neighbourhood. The rooms were acceptable. The staff at the reception was horrible. Arrogant and lazy. As if they didn't care. We had to be at the airport at a certain time. We asked them the day before to get our car ready in good time because of the morning traffic. They didn't show any interest in helping us and we ended up being late at the airport. They are not worth their salary. Sorry, but that is my opinion
1) 5 min walk from "L" 2) Directly across the street from Park, Museum & Aquarium 3) Walking distance to Fountain 4) Long walk to Navy Pier (we had a few drinks at hotel bar then loved the walk!) 5) Old building, but recently renovated. 6) Greeted by fresh fruit in ice water and friendly service 7) King suit was perfect size for us as a couple. 8) 1 block from "Eleven" Dinner = HIGHLY RECOMMEND (We went twice) 9) Good value. But some rooms may not have a good view. 10) We will definitely stay here again!
Location of hotel is nice just opposite to grant park, it's bit dated hotel. Room size for two double bed is very small, nearly no space to walk. Beds were comfortable but not two double beds , they are not more than one and a half bed , two adults cannot sleep on it. No fridge in room . Bathroom ok but bath tub having problems water drains very slowly this makes it difficult to take shower, towel quality good. Check in check out was very smooth. It's a family hotel with no frills but very costly as per the rates charged.
Clean, Convenient, and comfortable for about 1/2 the price of other downtown hotels. Right on Michigan Ave, Museum campus at your front door. Metra/South Shore station is across the street and the Green and Redline are within a 3 block walk. I highly recommend this hotel unless you like paying outrageous downtown hotel prices.
Very good rate for a downtown hotel. Located very close to the subway and buses. Right next to Grant and Millenium Parks. Several nearby quick-eat eateries. Hotel staff were exceptionally helpful and polite. Hotel and rooms are in good condition. Rooms are a bit small, but typical of high rise hotels downtown IMHO. Would definitely book again.
Nice renovation of this hotel. Updated and modern for the most part. Staff was friendly and room was comfortable. Nearly instant hot water in shower and sink, and lovely view from my room overlooking southern end of Grant Park and the Museum Campus. Only things that might have been better - towels are a bit cheap, no body lotion in the bathroom, and walls are not very soundproof so I was not able to get to sleep until the people next door decided to end their conversation. Location is great. Eleven City Diner and Trader Joe's really close, and park is across the street, so you can walk to Field Museum, Planetarium and Aquarium. This area of Chicago sure has changed!
Our stay was amazing and was in walking distance from our events. Armena was a great help at the service desk! She made everything so easy and helped us for our next stay. The room was very nice and clean. Everything about this hotel was amazing and I 100% recommend this hotel for anyone coming to Chicago!
Armeana was a helpful guide in making our stay amazing. The rooms were clean and very nice. The hotel is a great walking distance from the events we planned for the weekend. Armeana is a great help and made everything simple and pleasant.
Can't say enough good things about the staff! Allowed an early check in, stored our bags on the day of check out so we could stay in town longer, took care of the loud & unruly guest next door immediately when I called to complain at 11:30 p.m. All around courteous. Rooms are small with 2 doubles, elevators are claustrophobic, but I would stay here again just because of the fantastic staff! I wish every hotel was run this way.
The staff service was excellent. allowed us to early checkin and helped us with several tips. Very good location, well equipped room, comfortable and clean. I recommend and would stay again in this hotel.
This hotel is great. We had tickets to a concert at Millennium Park and wanted to be close. You can walk to so much, the art institute, Buckingham Fountain, the lakefront, Grant and Millennium Park. Every bus and subway line has a stop within a block. The staff is amazing, very friendly and helpful. The room was clean and comfortable. I just can't say enough about our great stay!
We stayed here for three days , check-in was smoother, room of two double bed was too small, very small storage space, there was only coffee maker no tea kettle and no fridge as mentioned while booking. Room size was too small,after keeping two suitcase there is bare minimum space to walk. As mentioned two double bed they're 1.5 bed two people cannot sleep on this bed so beware before booking if booking for family. Bed quality is good. Location it's the last hotel on Michigan avenue , just opposite to grant park. If weather is nice not too hot then it's very nice to walk from this location to Millennium Park, you can see most of the tourist attractions. Convenient store are at walking distance. Hop on hop of bus available just two blocks away at Hilton on same road. Hotel is bit overpriced with the location and facilities provided. Staff good and express check out very efficient, staff was helpful.
Service was very friendly and helpful. Hallways kind of depressing. Room had musty odor. Bed and bedding was ok. I was in room 802 which was large and clean with very nice views. The surrounding neighborhood is fine
This hotel is located across from Grant Park, and about a 15 minute walk to the Shedd Aquarium, Field Museum and the Planetarium. The "L" is about three blocks away, and also an easy walk. From the outside, the hotel appears older, but they have done remodeling within the facility. I anticipated a bad mattress, but that was not the case. There are not a lot of amenities at this hotel, but we didn't spend much time at the hotel. The lobby and our room was neat and clean. The front desk staff were very friendly and helpful. There is a cafe/bar adjacent to the hotel, but it is NOT part of the hotel facility. I wasn't too impressed. There are other cafe's/restaurants/bars within easy walking distance. The only reason I did not give this hotel an Excellent rating was because of the noise. Since this is an older hotel, there doesn't seem to be much in the walls for sound barriers. I could hear people coming and going up and down the hall, and could hear people talking in the adjacent rooms, but muffled. Despite the noise issue, I would still recommend this hotel, and we would stay here again.
Nothing exceptional, but all we needed was a comfortable bed. We saw a concert at northerly island and the next day used the City Pass to visit Aquarium, Planetarium, and the Field Museum. Everything in easy walking distance. Would be a good place to stay for a Bears game or Soldier Field Concert.
Great location at the south end of Grant Park. It's about 1.5 miles to Union Station. I walked from the hotel to Shedd Aquarium, about .6 miles, and then to Adler Planetarium, another .5 miles. Rooms were clean, beds were comfortable, and the shower was great. I knew when I made the reservation there was no pool or hot tub and no free breakfast at this property. Still, I look forward to those amenities at most Best Westerns. Desk staff were nice and helpful. It IS a noisy hotel. The air handling equipment runs all night and it's a loud hum throughout the building. You get used to it.
This hotel is conveniently located, just across the road from Grant Park, and about 30 mins' walk from the Chicago “ Bean”. The room is clean, with good WiFi and coffee/tea making facility. I did not experience the noise and negative experience other guests who stayed in hotel during the same period in May had. There are newspapers and refreshing chilled water at the lobby. There are restaurants ( Indian/Japanese), pubs and a grocery shop within 5-10mins' walk. Price-wise, this hotel is one of the more affordable ones in such a convenient location during this period. Will recommend this to others.
Fake Eyelashes still on shower mat, tub chipped/broken, shower handle did not turn water on, could easily hear neighbors on both sides of the room. Good location which is why we picked the hotel. Would likely not stay here again.
We stayed just one night. The hotel is centrally located to downtown. The price was reasonable. Staff was friendly. The room was very nice - updated, clean, and quiet. We would definitely stay there again. To park a car through the hotel is $52/day. There is a parking garage a block down that costs $25/day which isn't bad in downtown Chicago.
First of all the staff were very friendly, which I appreciated greatly. However, the hotel suffered from peeling paint in the bathroom, broken air conditioning units that couldn't be fixed during my stay and very thin walls, which, coupled with some inconsiderate guests regarding early noise levels led to quite a disappointing stay. I won't return on this basis.
For the price you pay this hotel can't be beaten. It's in an excellent location in South Loop, 20 minutes walk to central Chicago and easy access to Grant Park, museums and Lakeshore. The staff are consistently friendly and helpful. My room was spacious, clean and comfortable with a good range of amenities including tea/coffee making facilities. I had breakfast one morning in the cafe attached and although the environment is a little soulless the food and service was excellent. There are a number of good eating places within 10 - 15 minutes walk. I would happily stay here again!
Very nice hotel with a great stay Everything was good Great location and available public transportation It also was a nice place to stay near Museums, Restaurants, Entertainment and Shopping Thank you very much.
This was an excellent hotel in all areas. Comfy beds, fantastic location, great views, and excellent front desk staff. I would like to commend specifically, Erica, Chasity, Cindy, Lisa and Armena on their helpful attitudes and sense of fun.
Great and convenient location for visiting park and museums . I enjoyed its proximity to the trains as well as restaurants. I would recommend this to anyone traveling to this area. Elevators a little small but never failed.
The hotel is very comfortable, near of the bus station, subway and market place. Even there are some malls not to far. You can park your car at the parking at the next street and the restaurant is good. I used the room during night, but during day is some noice because there is a building next to the hotel in construction .
A 4 day stay in Chicago the hotel package was this place. On first impressions I was a bit suspicious but boy was I wrong. In a quiet neighbourhood and very close to Grants Park and Lake side Trail this place was perfect. Bed was really comfortable and the rooms tidy and cleaned everyday. The staff were great and helpful. What more can you ask for. If I every go back to Chicago I would def stay here. It's a little way out of the main downtown area but it's a tad cheaper and nearby are great eateries. Thanks for a great stay
No hot water. Need I say more? There is no excuse for no hot water. No I shall fill 200 characters to meet minimum post. Thank god the check out lady was a peach. Still short of characters, should I mention no hot water again?
The staff was so impressive that it saved this hotel from a negative rating (my room definitely could have been cleaner). From check-in to check-out the staff was friendly and extremely helpful: offered delivery coupons, provided excellent directions, brought toothpaste to my room within minutes. Very friendly and happy staff!
I have stayed here many times and love this hotel. The hotel is walking distance to Shedd Aquarium, Adler Planetarium, and Field Museum, a little longer walk to Millennial Park, and a short ride to Navy Pier or upper Michigan Ave. The front desk staff have always been lovely and friendly. This visit Armena was at the front desk and she was fabulous! Have lots of suggestions to us and made arrival after a several hour drive fun and relaxing!
positives: -cheap in comparison to all other hotels in the area -great location beside Grant Park and close to the magnificent mile - staff were wonderful and friendly (special mention to Amena who was always cheery) -tasteful and modern decór - Nice Views Negatives: -air con in the room was large and often noisy -room was a little dusty -could be more plugs in the room -noise from nearby building works Overall the positives outweighed the negatives and I would definitely stay here again.
This was the fourth time I have stayed here and again was impressed by the staff, the quality of the room and the value for its location. Rooms are clean and if you request a room with a lake view on a higher floor, the view is just as nice as hotels in the area which would cost triple. Highly recommended.
I stayed here for business and was very pleasantly surprised at the kindness and friendliness of all the staff from the front desk and housekeeping to the maintenance staff. The outside of the building doesn't represent the inside. It's clean with free internet and the bed was very comfortable. I will definitely stay here again.
Great location within walking distance of lake and the river walk, the Art Institute, large park opposite, shopping and library. Not too far from Union Station. Excellent value with spacious rooms, clean, quiet. Helpful, friendly staff.
Stayed here 3 nights for a conference. I picked this hotel which was a bit further away from McCormick place but much more affordable. I got there around 11am, and they had my room ready right away, which was greatly appreciated after getting up early for my flight. The hotel had everything I needed, it was clean, room was spacious. No complaints. Desk service was great, the employees were useful in recommending nearby restaurants, means of transportation and storing my luggage on my last day. The location was great! Right in front of the park, safe neighborhood, close to everything I needed. I would definitely stay here again.
Don't let the Best Western name fool you. This property with its excellent suite, its quiet atmosphere and friendly staff can compete with the best of the hotels out there. The suite I received was spacious for a small hotel, had a great view overlooking Michigan Avenue located by both bus and train. Staff was friendly and all of my questions were answered. The express checkout was very convenient and meant you didn't have to wait in line to check out and was on your way. WIFI was excellent, not spotty and they don't charge extra for their high speed internet like some hotels.
Front Desk staff was amazing; Recommended attractions and restaurants. CTA was close by. Field Museum and Shedd Aquarium are across the street. Will definitely stay here again next time I'm in town. This was near Giordano's, Yoke, Trader Joe's & Potbelly's
Great location, basic amenities. Excellent location by park. Views are great (ask for high floor facing Lake). No complimentary breakfast, but restaurant on site (food and service good). Sleep quality below average due to soft beds. Service, cleanliness excellent making it a good value stay.
My group stayed at the Best Western Grant Park Hotel for about a week in February while in Chicago for work. Though among our 7 rooms there were a few concerns (a fridge that didn't work, wanting to switch to a room with a bathtub, etc.), the customer service was excellent and all issues were resolved immediately. In the case that our shower handle came loose, the mechanic came up right away to tighten it for us and it was fixed. The front desk staff was very kind, as well as great service from the breakfast and restaurant staff. Sales Manager Marites (who helped coordinate the arrangements) was very kind and even followed up with me during our stay. Icing on the cake: our departure flights were all cancelled, and the staff easily arranged an extra night of rooms for all of us. Friendly faces greeted us when we returned from the airport for another extra night. Hotel may not be in the best shape, but the people there are wonderful. Thank you!
South Loop used to be risky. No longer. Good location at south end of Grant Park. Three blocks from CTA. Ease of access to Science museums and Lake tours; a little bit farther to Soldier Field. Room small but clean and comfortable (no refrigerator); good value for the money.The staff were spectacularly good: efficient, helpful, knowledgeable, and especially cheerful.
Nice location, room was squeezed. Hotel staff are nice helpful. They don't have service lift separately, always travel with or interfere there duties..glass windows seems little unsafty esp with kids . Satisfied with stay overall. Allowed early check out by 12 noon and kept our luggage until our flight time in the evening after checked out.
The hotel had a very friendly and clean atmosphere. They had a valet car service which was a great help as the car was always ready for us in the morning. The staff were friendly and courteous. The room was clean and a relaxing place to be after being on our feet all day.
The rooms and bathrooms were clean, as were the halls. I had everything I needed in the room and the internet was pretty fast. It was cold out so the rooms were well heated but not stuffy. The entire staff on duty the weekend I was here were extremely friendly, helpful, and service was great!! Mei's Kitchen, their restaurant, is a great place to go for breakfast and coffee! I'd definitely come back here.
This hotel has the best staff of any hotel I have ever stayed in. They helped with anything I asked them for which included restaurant questions, pizza delivery questions, requests for added nights and more. An outstanding bunch of people!!!
We stayed on the 6th floor of the hotel. The window view was disappointing, not a big deal for a big city. Our room had some ceiling defects and the ceiling was falling down in the corner. Parking want included in the hotel fees. That was a bit of a downer. The location was great we were in walking distance of everything. However the hotel staff double booked our room and it was a scary experience for my children and I. We were woken up by strangers trying to get to their room. These things just made it an average stay, I may not return to this hotel based on the negatives.
If you're looking for a great night of sleep, look elsewhere. The beds at Best Western Grant Park felt like trash bags filled with debris. The bed my kids slept in did not have a center support beam and it bowed badly in the middle (staff chose not to repair it or relocate us). The room was also VERY crowded and our family of 4 struggled to move around in it. The TV also did not work, but that wasn't a real high priority for us, though. As for the good stuff, we picked the hotel for the location (close to museums, etc.) and that did not disappoint. All things considered, for $100 in Chicago, we probably got what we paid for.
It was in a Fabulous location! Staff is super friendly and accommodating! Room was clean and had everything we needed except a refrigerator. Walking distance to Grand park, millennium Park, field museum and many other tourist sites!
Friendly staff and nice, clean rooms. Being so close to the Field museum, aquarium, planetarium and train line worked out great, too. Made it quite easy to go to and from the airport. I'd definitely stay here again.
The staff at this hotel will keep us coming back. Extremely friendly and warm. I felt like they would bend over backwards to make our stay happy. The location near the parks/museum campus is great. Our room had VERY VERY VERY noisy guests next to us from 11pm to 3am, so that was a bummer, not the hotel's fault, though (I didn't call the front desk to complain, so they wouldn't have known it was happening). The manager, Octovio, is WONDERFUL. We will come back.
Our stay at the Best Western Grant Park Hotel was excellent. Very friendly, helpful staff. Checked-in at 10:30 am and was able to valet park and store luggage until a room opened up. Perfect location for visiting museums. Had breakfast in the restaurant once - very good and great coffee.
I stayed here during a recent trip for a conference nearby. For downtown Chicago, the rate was very reasonable. The rooms were clean and comfortable, and the staff was very helpful and friendly. One staff member was especially helpful when I had a problem with a taxi driver the last night of my stay by giving me tips on how to file a complaint about the driver. The only issue I had was that the hot water in the shower was somewhat unpredictable (switched from very hot to lukewarm or cold). I reported this to the front desk, and they checked into the problem right away.
We stayed with a group of 47 high school students and adults on a weekend Choir trip to Chicago. The hotel property is very nice. Rooms were good sized and had comfortable beds. The entire hotel seemed updated and has been kept very clean. The staff was helpful and friendly throughout our stay. Breakfast in the attached Mei's Kitchen restaurant was delicious and they handled our large group in an hour. I would highly recommend this Best Western as a great place to stay if your in Chicago.
We came to Chicago to go sightseeing with our kids--ages 11, 9, and 8. We were right across the street from Grant Park, an easy 10 minute walk to the Field Museum, Shedd Aquarium, and Adler Planetarium. There was a stop for Big Bus hop on, hop off tours just a couple blocks away (both the trolley and the city bus right there also). We had no problem getting a taxi with the help of the front desk. There was street noise--not bad on the 8th floor. We had a view of Lake Michigan and Navy Pier. The Yolk restaurant right next door was awesome! Trader Joe's was around the corner for some snacks for the room. The front desk gave us a coupon for a nearby restaurant, and we enjoyed having Chicago deep dish pizza delivered. The room itself was a good size, with 2 double beds and a pullout sofa. Beds were comfortable also. There was a fridge and microwave. The dead bolt did not work at all. It was going to need to be replaced totally. Too late to fix it when we reported it. Not sure why they didn't come back to fix it while we were there, though. There was a solid flip-switch door stop in place of a chain that did work. The heating unit near the sofa was loud and kicked on continuously the first night. Maintenance came in to look at it, and my husband decided to settle for unplugging it. We were fine with the other unit near the beds working. The tub/shower had a broken (stripped) faucet handle and broken stopper. Maintenance fixed the handle, but it was starting to go again by the time we checked out two days later. None of these issues were too terrible, but they did definitely indicate that the hotel needs some regular maintenance inspection/work. All staff we saw were friendly and helpful. We would come back and stay again!
This hotel was great and had a nice and helpful staff. I liked the quiet and non-pompous atmosphere. Perfect if you're looking for something practical, comfortable, in a great location and not too flashy.
A big plus for this hotel is the location near many the center of downtown Chicago. Much of the attractions we visited we're within walking distance. I was surprised that the rooms were not more expensive given the location. The only downside was not having a fridge or microwave.
Enjoyed great St. Pat's Day weekend staying 3 nights at the hotel. Very helpful staff. Clean rooms. Great price for location near Grant Park and the Loop. Not a lot of frills and amenities but not needed when almost everything is in walking distance.
We arrived here after a long international flight only to be meet by amazing customer service. We were staying here for a few nights over Halloween and had never experienced trick or treating and were learning all the customs of America as it can be quite different to Australia. The front desk staff were so helpful in anything that we needed, even answering general questions like how much we should tip at places and where we do and do not tip (Not something we do in Australia at all) The door man was always lovely holding the doors for us out in the freezing weather sometimes for longer periods as my young children would take their sweet time. He would always have a smile on his face and be so kind to my children. On Halloween the staff were excited to be our children's 1st trick or treaters ever. And every time we would come or go they would always offer more candy to my boys which made them light up. (The staff would ask 1st without the kids noticing and then act like they were 'sneaking' the candy without us adults knowing) It was so cute and such a awesome experience for my boys that they still remember. I catch them talking about the secret chocolate from time to time. Hotel was in a great location and clean and tidy. It was great value for money and we will stay again!
They remodeled the place so it is clean and refreshed. The front desk people are still friendly. When I turned on the water to take a shower the hot water started quickly and was hot. Many places you run out of water, doesn't come on quickly, or is not hot; not a problem here. The room was very clean as I always take a Clorox wipe to clean to room since many places do a bad job cleaning. I wiped the remote, tables, counters, and other places in the room without my towel showing any dirt. I was very much impressed. The only 2 complaints I have are the pillows are WAY TO SOFT. Even having 2 or more pillows it was not enough. The second complaint I had was I could tell the bed was old as there was a definite indentation where everyone seems to sleep. If you went on either side of the indentation, it was not comfortable. I still will stay here as the other places I have stayed I always compare to how great this place was and still is.
We stayed at this hotel for 4 nights in late February 2018 (Room 412). The hotel is very clean and nicely decorated. It is in a great location and has eateries, supermarket & some attractions nearby. A quick and easy uber ride can get you anywhere else in Chicago. Pro's - Very affordable - Clean - Comfortable beds - Friendly and helpful staff - Close to metro Cons - Heater needs updating. It heats the room no problem but even after turning it off to sleep, it would come on and blast out cold air every hour or so. It was also very loud and would wake me up - Walls are quite thin. Our neighbours were having conversations very early in the morning which would wake us up. Our friend, who stayed on the 8th floor in a corner room, also mentioned that she heard a lot of noise coming from neighbouring rooms and the hallway - No refridgerator in our room - Showers had very little water pressure I would stay in this hotel again as the price is great but I would be wearing earplugs at night. Tips: - Jewel-Osco supermarket around the corner - lots of great ready meal choices there - Best coffee found at Stans Donuts a block away - Try 'Eleven City Diner' for a great meal & atmosphere
If you want to do the Shedd Aquarium, the Field Museum and the Planetarium it is ideal. The Miracle Mile and Downtown not so much, although it is only a $12 cab ride away. Close to limited restaurants (try the 7th Street Deli) and a whole bunch of universities. The off season price cannot be beat and the elevated subway is not far. Great staff and a pretty,good room.
We arrived in Chicago at 9AM. The hotel had previously offered us a place to hold our luggage until check in, which was very important to us. When we got there, the desk worker made sure that we had a room right then, though, even though check in was not until the afternoon. This we did not expect, and was a pleasant surprise. The room was small, but that was as expected. It was very clean, near CTA, and also near a Divvy bike stall, if you are interested in biking around! (We did)
The hotel is in a great location. Easy to get around on foot and train. The rooms were clean, nice rooms. We have stayed here before and were very happy. Stayed at a more upscale hotel not far from Best Western and were so disappointed. Staff at the hotel is very friendly and helpful. Our son has moved to Chicago and this will be where we will stay when we visit.
I got a great deal on a room here through Hotels.com, but it would have been a bargain at twice the price! The hotel is conveniently located, with many restaurants, parks, attractions & the “L” within walking distance. The staff at the Best Western was great. Everyone from the housekeeper to the general manager was helpful, courteous & gave the impression that he or she truly enjoyed their jobs. Upon check in, I requested a room with a view of the lake if possible. Lisa at the front desk did not disappoint! My daughter & I had a gorgeous view & enjoyed watching the lights on the Ferris Wheel at Navy Pier in the evening. The hotel was clean & well maintained. The lobby was comfortable, with complimentary newspapers & tourist information. The staff at the front desk was very helpful, providing a map & excellent directions. My husband & I had been in Chicago the previous week & stayed at the Hyatt at three times the price. It was not as nice as the Best Western at Grant Park. This is definitely the place to stay in Chicago.
This is the second time I came to this hotel because it was reasonably priced and close to the CTA Red Line El subway to get to Moody for Founder's Week. The room is great but this year there was no refrigerator for my water beverages. I will ask next year if I can have a refrigerator to make my bottled beverages cold. No other complaints.
2/2/18 great hotel, good location, comfortable beds, good staff. i would return. i dont know why you would pat more to stay somewhere else. the only thing is that they only have vending machines but there are tons of restaurants and a supermarket near by
This was by far one of the best experiences I've had at a hotel. The location was great, and the hotel staff were AWESOME! I especially loved the valet service! They were efficient and very, very timely.
We stayed 3 nights 30/1/2017 to 1/2/2018 with my family and 2 friends family we enjoyed in total because close to many activities and clean and have a good valet service just we paid $50 daily and they offered a delicious breakfast free for each person every day because I have platinum member card with Best Western hotel group and that so nice from receptionist lady in the hotel . we will try repeat visit this hotel in summer if we have time or want visit Chicago again . our problem was the freezing weather out side(-1 F, -25 C) effect in our room in the hotel special in night we Feld cold because the heating not enough so we couldn't sleep well .
This hotel is across from Grant Park walking distance to restaurants. Great location close to the Museum and Planetarium. Room was clean and bed was comfortable. Good value. The restaurant also serve a great breakfast. Will stay again
I just wanted to say at my stay that night was one of my best hotel experiences ever. Christopher the night auditor was really helpful and informative he deserves a raise. The rooms were beautiful. The room I got was on the Michigan side in which added to the beautiful night I already had.
My sister and I came here for a long weekend and everything about this hotel worked for us. It is directly across from Grant Park, the Field museum, several restaurants, Trader Joes, and lots of public transportation. This Best Western doesn't serve breakfast (no big deal...We ate at 4 different breakfast places: Yolk, 11th Street Diner, Stan's Donuts, and Wildberry.) Our only negative is we could hear the conversation and very loud coughing of the person in the room next to us, so the walls are very thin. We were here 4 nights in room 804 and that room faces the city. Great view! From our room we could see the Willis tower, Grant Park, the ferris wheel at the Navy Pier, and the building downtown that is lit up with "Live the Dream" at night. We used Lyft or public transport so we didn't pay for parking. Staff was very friendly. They are constantly cleaning the lobby. This was our first time here and we came in search of cold weather and snow. The hotel was a great place to rest our heads each night or afternoon after exploring the city! We will be back!
This hotel suited our needs perfectly for a weekend trip to the Field Museum in the dead of winter. The room was small and basic, but we didn't go to Chicago for the weekend to hang out in the room. It was clean, warm (we actually turned the air on in the room...and it was about -2 outside), comfortable beds. The coffee bar in the lobby was perfect in the morning. We walked to the Museum, there are multiple restaurants in walking distance (we chose Giordano's and Chicago Burger Bar--highly recommend both). Short, cheap Uber or Lyft to other parts of the city. If you are looking for luxury and amenities this probably isn't the place for you, but if you are just looking for a place to sleep after a day in the city, this is the best value in all of Chicago.
Third stay at this hotel and once again the room was spotlessly clean, the bed very comfortable, room nicely decorated and staff helpful and friendly. You cannot fault this hotel for price or location. Will be staying again on my next trip to Chicago
The location is perfect. Close access to metra and walking distance to museum campus. Easy walk to Roosevelt station if you need to get on the el. Very short drive to navy pier. The only real complaint is price for parking but what do you expect for downtown Chicago. Hotel staff was above and beyond friendly and accommodating. Not sure why any previous reviews state differently. The rooms are spacious. No fridge but you can pay for one which would be nice if it were included like most hotels. Will definitely stay here again in the future.
Excellent location and very good service rendered by hotel staff. We stayed at a family room that accommodated 4 of us. Thank you to the Sales Manager Marites for making the arrangements for our 10 night stay. I also want to commend the service staff at breakfast who provided excellent service specially Tyson.
Staff was rude and unfriendly. My fiancee and i asked the staff several times for places to visit and see and were told to google it instead. It was our time in chicago and didnt know the city. The one time they did give a place to go it was the wrong directions!
The hotel was close to the places we wanted to visit and wasn't that bad. The only thing that would have made it better would to have had a fridge in our room for our lunches the next day and the cost for parking a little lower.
Great Hotel...Excellent helpful staff....Not very far from Downtown hussle and bussle. Road was all tore up in front of hotel and steel plates over holes so the noise was over the top to sleep through but not fault of hotel. Will stay there again
Great place to stay and staff are wonderful. If your going to a Chicago bears match I would recommend this hotel . Also the food and drinks are fantastic and staff . The internet is pretty good here !!
This is a great 3 star hotel, comfortable, close to the subway station and to the main Chicago park. There is a restaurant, but not open 24h. Very clean and silent. There are many restaurants in the area.
I enjoyed my stay here at the best western hotel at grant park. My room was clean, the staff was great and we will stay here again! We stayed here last year as well and the hotel has improved alot since then, renovations have been done and the staff again was really friendly.
Great hotel with great staff. Located close to everything needed in Chicago. Right on Michigan Avenue which allows walking to all major activities. Views of grant Park. Nice little restaurant located inside the hotel
I booked for the location and reasonable price (for Chicago loop). I had fairly low expectations after reading some reviews and from my experience in other BW properties. It is a super great location on the corner of Michigan Ave and Roosevelt, across from Grant Park. There's even a Trader Joe's just around the corner. Be prepared to pay over 50 bucks for parking if you drive. There's two good breakfast places just next door. and a really yummy pizza place "Lou Malrattis" two blocks away that delivers. The room (on 9th floor) was stuffy and warm, so we turned air conditioning on and ran it all night even though it was cold outside. The beds are comfy, plain functional & unpretentious but clean and well appointed.
very poor cleanliness in this hotel and there is not too many amenities. location is okay but farther from downtown than the other Best Western on Ohio st. not a very high building and there is not much for a view. but staff was friendly and helpful at least. also, parking is $55/night but the Best Western on Ohio st has parking for $25/night and has a much better location and overall experience and cleanliness of the room.
The staff at the hotel is awesome. They go above and beyond to make you have a great experience with them. The room was clean and I never had to open a door while entering or exiting the hotel. The valet crew always jumps before you and gets the door open. I would recommend this hotel to anyone that needs to stay in Chicago
I have stayed here twice - once last year during renovation and again this year. It was a bit messy during the renovation, but this year everything was completed and so nice! Staff was friendly and efficient - from front desk to bell staff to Housekeeping. We asked for extra coffee and towels on the first day, and they were provided without asking every day thereafter. I was attending a conference at a nearby luxury hotel and chose this less expensive option - and I had more room and amenities for 40% less cost. Convenient to the museums and to yummy restaurants - Yolk, 11 Diner, Lou Malnati's, as well as to Trader Joe's, Jewel Osco and Starbucks. I've already made reservations for next year's business trip.
I was very happy with this hotel and would stay here again. I ended up in a king bed room. I had booked a queen room for 4 nights then later added another night when all they had were king rooms. When I checked in I asked if I could stay in that room all week instead of packing to move. I was told no. The next morning when I went down to check / check in I was asked if I just wanted to stay in the same room. Great customer service from the clerk on Monday mornings and not so great from the one on Sunday evening. The bed was comfortable. It had the kind of pillows that I like, four small "squishy type". Much easier to get a stack of pillows to the height I like with those than the big firm ones. The room had my favorite amenity - a chair that was comfortable to sit in and read. So few hotels provide that. This even had a floor lamp with it. The location is great. Two short blocks from the Roosevelt station on the orange line. So a cheap and easy way to get to the hotel from Midway. There is also a Metra station about a block and a half away. The Field Museum is about two blocks away and the aquarium and planetarium are just beyond that. So if you are doing a museum weekend it would be hard to get any closer. We were at a conference at McCormack Place and stayed here instead if the attached hotels. We saved more than 50% of the room rate doing that. A cab or Uber was around $10-12 to McCormack place. There are restaurants nearby. Yolk is right next door and is very good for breakfast or lunch. The hotel is actually pretty small, maybe 24 rooms per floor. So the hallway noise was minimal. There is construction noise from a project next door so you won't be able to sleep in past 7. That seems to be pretty common around the area. Also, my room was on the south side overlooking a dog run from a building next door so some barking, but not late at night.
This was a great value for our event on S. Michigan Ave. The room was clean and quiet and provided us a great night's rest. The rooms are on the small size, but adequate for our stay. We would recommend this hotel.
First time i had to ask for room change. A/C doesn't work properly and very noisy. Room next door really next door (Just internal door separation) => I know everything on my neighbors .... Manger doesn't answer after claim so meaning doesn't really about customer satifaction. Run away and find a best place for some more dollars
Perfect place to stay to walk to the game. About a half mile walk to Soldier Filed, Field Museum and Shed Aquarium. Right across from Grant Park. Very close to the Roosevelt Street exit on the Orange line. Easy access to and from Midway.
For the price paid this hotel was good value. The room was clean and comfortable but the hotel is getting a little dated and could use a refurbishment. The heating/cooling unit in the room was noisy and I woke up many times when it kicked in. The staff was excellent and helpful. I would go back to this hotel
Rooms were basic but comfortable. Close to attractions, sporting venues and food places. Only slight negative was noisy aircon, but otherwise loved the place. Staff were very helpful. We loved Chicago and would definately stay at BW Grant Park again.
Staff were extremely courteous, nice and friendly. Very helpful. Good atmosphere. Good hotel for location and money. Close to Grant park, field museum and aquarium. Thought it would be noisy but it was not.
In general it wasn't bad, BUT on Saturday evening the shower water barely reached luke warm! Also our bathroom door was unable to close (the timber door had warped) and the bathroom mirror frame obstructed the sink faucet meaning that only a slow dribble of water came out. The location was good and we had a nice view of the park but seriously - they couldn't even hang a mirror without it resting on the water tap?!?? I would not stay here again.
Great location, clean and comfortable, and probably the best staff of any hotel I've ever stayed at, all at a very reasonable price. The rooms are updated and quiet. The staff really is exceptional. Everyone has a friendly greeting for you. They have a place for you to store your bags if you arrive before or depart after the check in/out times.
Easy hotel to stay in, nice friendly service experience throughout. We had a great view even at the side of the hotel. Nicely renovated rooms with good Internet access. Easy to get to. Hotel bar never gets busy ,do recommend heading to a local bar for a bit more atmosphere. But over all good experience.
We were treated very well during our stay. The room was very clean and quiet. Breakfast was next door and was made to order. The service was very good. We were on the 9th floor and it appeared to be recently upgraded. The bed was very comfortable. We would stay here again the next time we visit Chicago
All the staff was great. Erica, at the front desk. From the time I made my reservation, Erica was on top of her Customer satisfaction. At first I hesitated to stay at a Best Western. Erica, made her self assessable to my needs. I was so satisfied, that I will continue to stay at Best Western. Thank you for such a great experience in Chicago.
The hotel is basic, but a great value for the location. Plenty of restaurants and attractions within walking distance or a short ride away. Rooms were clean and comfortable and wifi was good. Staff was very friendly. No complaints!
Hotel close to good restaurants, bars and many attractions. Safe area at night with some movement during the day. Parking is really expensive. They spend around 20 minutes to come back with your car after you ask for.
I had such a nice experience at this hotel, where they hold the door open for you (while keeping an eye on who enters the lobby). I checked into the fourth floor, and knew I'd be unhappy to be near the elevator and nearby site under construction. The front desk set me up in 911 where it was peaceful and I had a view of the park life outside. I was traveling alone, so the room felt spacious. I slept perfectly well. They held my bags on my final day as I explored. I realized I'd somehow lost my Fitbit and alerted the front desk in case housekeeping found it. Although they had cleaned the room for the next guest (but did not find it) they kept it vacant until I returned at 3 p.m. to retrieve my bags. At that time they offered me a key and I found the black Fitbit under the bed. I thought it was very thoughtful of the staff to hold the room for me to do a final check. Very pleasant experience throughout.
If you are going to Chicago -- especially if you are going to Museum Campus -- this is the place to stay! The hotel is spotless, the staff is exceptional, the restaurant is well-priced with a nice menu. I cannot recommend this hotel highly enough!
A truly excellent location for anyone wanting to be in downtown Chicago. Excellent staff. Front desk staff can provide great suggestions for local restaurants. Walking distant to many downtown attractions.
This might be the BEST Best Western in the world. Rooms were updated and spotless, service was incredible, location is perfect. From the moment I walked in the door (at about 9:30am), I was impressed. A doorman opened the door to the modern lobby (as he did my entire stay). The general manager apologized for my short wait behind two people being helped at the front desk. When I asked if (by some miracle) I could check in or store my bag, the front desk attendant actually called the housekeeping manager and asked if I could wait a few mins while they finished the cleaning checklist on a room. I was checked in 2 mins later! Also at the front desk, they offered me flavored water and a map of the city (on which he pointed out his favorite things without me asking). I was still skeptical as I took the elevator to my room, but was quickly relieved at the state of the accommodations! Modern TV and bathroom with ample counter space, comfortable bed, and a room with a view of Grant Park. The next day, I kept the "do not disturb" sign on the door until I left after 1:30pm. Still, when I returned at 5:00pm, my room was refreshed! The location is great. I walked to the Auditorium Theater and the Field Museum. The CIBC theater was just two train stops away. I only booked here because of all the positive reviews. Otherwise, I would never have considered staying at a Best Western. Usually, I opt for hotels like Courtyard Marriott at this star level. This Best Western is great. You won't regret staying here!
I almost didn't review this hotel because I wanted to keep it to myself. However the only reason I chose this hotel was because of reviews by other Trip Advisor members. I stayed overnight from October 28-29 for the Chicago Hot Chocolate race. This little gem sits across from Grant Park on the Field Museum and Soldier field side. The hotel updated their rooms and the look is very clean and contemporary. My room was a corner room with a queen bed. I had two windows with a view of two buildings. Oh well can't win it all. The bathroom is a sink with plenty of counter space, a toilet and shower. No bathtub. The shower head is the rainfall kind. The hotel staff was exceptional. Very professional and kind. The lobby was clean and offers a business center with two computers. Only one computer has the ability to print. I took the train to union station and used public transportation to get there. However because I got off at the wrong stop I ended up walking a good portion. I also walked past the hotel because the entrance is actually on 11th Street and not on Michigan. There is a small restaurant that faces Michigan avenue and also connects to the hotel. When I got there I felt and looked bedraggled however the hotel front desk person who checked me in treated me very professionally. Check in is at 3 pm. I arrived at 12:30 fully prepared to store my luggage. I was fortunate that my room was ready and I could freshen up before a 1 pm engagement. The room was also clean and contemporary and the bed was one of the best I ever slept in. I almost missed participating in the race which was the primary reason I went to Chicago. I requested and was granted a late check out because I knew the time of the race would put me close to check out time. It was very nice to freshen up before taking the train home. I hope the company maintains this property because this has been one of the best experiences I've had with a Chicago hotel. I will definitely be returning.
Well located small hotel near iconic attractions. Reasonably priced for location. Very friendly & helpful staff. Attractive, updated lobby. Rooms attractive with very comfortable bed & linens. Would definitely stay there again
I had something wrong with my car and came out to Chicago because my daughter and her friend went to a concert and her friend became very sick and was rushed to a hospital out there. Then on the way back had a tire problem. I was so down and them girls at the front desk just made my night. Thank you. Just wish I could remember the names of them 2 ladies
I feel this place is the best bargain in the city. The rooms are spotless and the staff friendly. If you can get a room on a higher floor with a lake view, you'll get a better view than most people paying 5 times as much for a room on Michigan Ave. The staff is friendly and the location is perfect.
Room was clean. Adjacent restaurant excellent. We were even able to buy a quick breakfast from the take out case near the door and then take it to the restaurant to eat, even though we did not require a waiter or waitress. Easy way to start the day. Great location for attractions in Chicago and for access to public transit.
We were helping our son move to Chicago and was so glad that this hotel was right next door. The staff was great from the minute we arrived until we left. We did have an issue with the AC unit in our first room but it was taken care of in no time by Mr. Gonzalez. He was so helpful and even went with us to the new room to make sure that AC was ok. The breakfast at the restaurant was really good and our server was very nice and attentive. We will be back for sure when visiting our son.
Central location - worked really well with our group as we were there for the Chicago Marathon. Millennium and Grant parks are well within walking dis trance. Train stiation is also nearby. Close to the theaters, museums and restaurants (deep-dish pizza legends!!!). Front desk staff were helpful. No refrigerator and pot for boiling water in the room. It takes a while before hot water comes out of the shower. Service in the restaurant was below par.
My Cousin and his wife was in from Greenville South Carolina and we wanted to find a hotel clean and around $200 a night. Best West Grant Park was suggested from a coworker and he was dead on as far as the location and Value. We return to Chicago and stay there Again.
Hotel offers valet parking for extra fee $50-$60 a day. You can park on the street for a fee as well. Avoid traffic by arriving after 9 pm. Walking distance from Millennium Park and subway. Perfect stay!
Great place, nice staff. Good value in comparison to other hotels in the area. Get breakfast at Yolk, rather than Mei's kitchen as Mei's kitchen was very disorganized and the wait staff were stressed.
I selected this hotel due to its availability and location. Like many hotels in Chicago, the building is old but it has been tastefully updated and is well maintained. The room was perfect for our needs and ALL hotel staff could not have been friendlier. Breakfast coupons are furnished for the restaurant in the building and we enjoyed a full, hot breakfast each morning. The hotel is located across Michigan Avenue from Grant Park and there were numerous, excellent restaurants within a 2-3 block distance.
We had a one night stay and were allocated a room on the 8th floor, friendly staff at reception and in the restaurant. Room was not big but just enough space. Hotel room had an ironing board, iron and coffee making machine. Bed was comfortable and room air conditioned, near to shopping area as is located within the loop.
I have never been to Chicago. On my 2017 road trip I made it one of my stops. Was fortunate to get a great corner room at the Best Western. It was perfectly located for me and for the adventures on my agenda. The hotel staff were very helpful and knowledgeable and helped me feel welcome to Chicago. I absolutely will be staying here again if I ever get the chance to visit Chicago again! Note for late sleepers: they are in the process of building a new building right next door and it did cause some morning noise. It did not bother me any because I am a early riser.
Rooms were comfortable and spacious. No frills. Good number of TV channels including the English football. Couldn't get an early check in and checking in was slow but all in all a good price. Located near a few bars and opposite grant park. Easy for walking around.
This hotel is conveniently located directly across the street from Grant Park. It is walking distance to Museum Campus, the Art Institute, Cloud Gate and the Magnificent Mile. Yet it is not so close to these attractions that it is bright and noisy. It is clean and unpretentious. The main entrace is actually on the side street and the building itself looks more like an office building. The staff is friendly and professional. The rooms are small but the price is fair for the convenience. There are only 2 elevators and during our week long stay 1 of them was out of service for 3 days. While this was inconvenient it was not horrific. There is a small bistro on the first floor across from the lobby and while being overpriced their food was fresh and good. I have already recommended this place to a friend.
This hotel offers great value being at the lower end of the downtown area close to the lake and acquarium and also close to public transport and the water taxi. The locality is a pleasant one with a variety of restaurants - we used Starbucks for breakfast and a very good pub just a few yards to the south of the hotel for dinner. The hotel is scrupulously clean and the rooms are comfortable - we had a partial view of the lake. The staff are very helpful and I would not hesitate to stay here again. Taxis and shuttles from O'Hare are quite expensive but if you use the 'L' - ( Blue line) accessed from Terminals 1-3, changing at Clark/Lake to the Orange Line alighting at Roosevelt, you will be only a few hundred yards from the hotel. It involves some walking and a few escalators and maybe the odd stairs but if you are reasonably fit and do not have too much luggage, it will cost you $5 to the hotel and $2.50 on the way back. We managed it and we are both in our seventies.
Not only is this hotel a great price and location, but the staff was fabulous. The front desk check-in ladies went above and beyond to assist us with directions to get onto the rail line to the airport with the least hassle with our bags. The room was plenty big enough for 3 grown ladies, a nice view, clean, comfortable. Excellent location to South Shore Line and other transportation around Chicago. I recommend this hotel HIGHLY
Nice clean room with comfortable bed and attentive staff. They were busy so I arrived at 12 won and the room was not ready till 2:30 so I went for lunch. When I came back they rushed to fix up the room for me. Nice.
The hotel is with in a 1/4 mile of the field museum (our fav of the whole trip) the planetarium and the aquarium. The art inst. was also within walking distance. The room was CLEAN and the price great. King size bed suite at 140 during the week. This included frig. and microwave. The restaurant was great. Top notch service.
Stayed for one week with wife and our 1 year old. Clean room and friendly staff. As all hotel in greater cities there are no microwaves or a fridge in standard rooms. I know it but I don't like it. We walked everywhere downtown from the hotel. Yes, we have good shoes... PRO: good location, friendly staff, clean room CON: restaurant next door (don't go there), construction work outside entrance (temporary), no fridge and no microwave in room, don't call it a fitness center
We choose this BW because they offered a good multi-night discounted rate for the entire week we stayed in Chicago. We were very satisfied with the location, as there was a bus stop almost right in front on S Michigan St, a two and a half block walk away on Roosevelt Street was the metro train station, and buses and trains were coming and going all the time. We bought a week long pass that allowed us to use both methods of transportation to get everywhere we wanted to go in the city. Chicago is very luck to have a great transit system. It will also keep you in shape, as it is not unusual to have to walk up and down a lot of stairs to get to/from the trains. We drove our car into the city but used Spot Hero to find an economical parking space for the week and we never had to use the car for the entire week. There is a café connected to the hotel. They do not have a sign out front so it's hard to figure out there's an eating place unless you walk in. They were open morning, noon, and night and served a decent breakfast and good coffee. There are other eating places within easy walking distance, or you can just hop on a bus and go where all the people are on the upper end of Michigan Street. I think the hotel was completely booked when we were there as we kept seeing at least two different tour groups meeting in the lobby. Even with all the people, our room was very quiet, but the elevators were sometimes a little slow. We also got a room with a good view, as the windows looked north over Grant Park and we could see the very high water shooting up from Buckingham Fountain. We also were able to sit in our bed and watch fireworks for at least three of the nights we were there. Just across the street from the hotel are the headless walking body metal sculptures in Grant Park. They are fun to walk through. We had a king sized room which seemed a little small, but I think that had to do with the building being old, and because we were always gone, it just didn't matter. We did have plenty of space to put our suitcases for the week. There is no microwave or small refrigerator in the room, but there is a coffee maker and a hairdryer in a bag in the bathroom. The WiFi worked just fine. When we travel we do not think it is necessary for people to be cleaning our room every day, so I can only say we were satisfied with housekeeping for the one day we did have them clean the room. We like to save water. The bathroom was nicely updated and very clean with a good towel supply, as well as, the usual shampoo, condition, soap, and lotion. I really appreciate the lotions the hotels leave out, but this time we got a shower cap, so it was another very useful item that we I used. Check in and check out was very easy and the lobby employees all were very friendly and nice. We had no problems so we never had to interact with them other than checking in and out. Overall we were very pleased with our stay. The room, sheets, and bathroom were all clean.
Very nice hotel. Good Wi-fi, All of the staff are pleasant and helpful. Grant park is just across the street and the river trail is easily within walking distance. Armena went above and beyond helping me with my travel plans.
The hotel itself is ok, but at the time it was the best price. The staff was very helpful & prompt to valet my car. What I loved most about this Hotel was the location. It was perfect for us to walk to all of the main attractions in that area. The have plenty of the community bikes to rent and driving services everywhere. Keep in mind our room faced Michigan Ave, so there was "city noise" but we slept just fine and got to see the sun come up over Lake Michigan.
We stayed here for the weekend. It was a nice hotel. The staff was really wonderful and helpful. The room was a little dated but it was great for the price. It's really close to the Field museum and Shedd Aquarium. We were able to walk there easily. It's also close to the L that takes you right to the airport. Would stay here again.
I spend five days at this hotel. From the minute we arrived to the minute we left the staff could not have done much more. Armena and the staff were brilliant in helping us in any way they could. Great welcome to Chicago from the Armena. When we arrived at the hotel we recognized an error in the booking from our travel agent who booked one room for 4 adults. When we showed this to Armena she gave us an upgrade to a suite with no extra charge. The room was spacious and had a fold out bed and two large double beds. The tv was good with loads of channels. The bathroom was a little small but ok. The shower was ok and could be managed easily. The fitness center was good for what I needed it for. It was small and did not have any free weights area. The only disappointment was that the pool is gone but it is no big deal. The hotel was within walking distance of the parks and Field museum, air and space museum and aquarium. There is a bus stop across the road that can bring up to the main areas of the city or you can walk. Lou Malnatis is great for the deep dish pizza and `yolk is good for the breakfast which is next to the hotel. If you are tired and don't want to go out Meis kitchen which is in the same building as the hotel is good and they do happy hour from 5-7 with specials on beer. All in all it was a great stay and will definitely return to Chicago for sure. I will stay here for sure.
The staff here were so patient and so kind. They went out of there way to help me and my husband find our way around Chicago. It's a really beautiful location and really close to the "L" which was really convenient for going up to Wrigley Field and down to Chinatown. You can also take the "L" into downtown, which is walking distance but about 20 blocks. Everything seems closer than it is in Chicago... A great place to stay and really convenient. Highly recommended!
The place itself was ok. The staff was very nice and very helpful. Nothing too exciting about the hotel; there's no pool. Rooms were smaller than it appeared to be in pictures. The hallways are pretty narrow. The one elevator was not efficient at all. All in all, it was a place to sleep after a busy day in the city but I wouldn't come back to this particular hotel.
We found the staff to be extremely helpful and friendly whenever we interacted with them. Convenient location and affordable rooms. This hotel is located within walking distance from Soldier Field, the Field Museum, the Shedd Aquarium, and the planetarium. There is also a CTA station around the corner and a hop on and hop off tour bus stop a couple blocks away. Highly recommended or a stay in Chicago near the loop.
Stayed here for five nights. Brilliant location for the Field museum, Art Institute etc. Room, bed and breakfast were fine. The hotel laundry was as advertised except that I had to ask at reception for it instead of it being delivered automatically back to the room. Otherwise the staff were very helpful. The only real downside was noise at night - there is a train station within earshot and street noise was quite audible in the room.
The only reason I didn't give it a 5 was from the street level there was nothing identifying the hotel. We made 2 passes around the block before realizing we had reached our destination. Parking was just ok as well. We didn't use the hotel parking as it was the most expensive. The staff explained several other options which were more affordable. Overall the hotel was great, great location, clean, up to date and great staff.
This hotel was booked for us through an agent. The location was great to be close to the Aquarium and Field Museum, it is also quite close to Millennium Park too. The hotel is clean and comfortable with polite and attentive employees. This was a room only deal so we did not have breakfast in the hotel, however we did eat Dinner one evening in the restaurant, the food and service was good. The main sites of the city are easily accessible from the hotel and walking is an option. You can get a Water taxi from the Aquarium pier down to Navy pier. Also bus and Loop stops are close by.
Rooms very clean and staff pleasant. Good walk from amenities and locations. Where hotel located at the junction on main roads, endless loud traffic noise throughout the night could not sleep, also windows only single glazed.
I happened to find this hotel because many of the other hotels were booked. I was a bit apprehensive, but surprised at how nice it is and at an affordable rate. It was to get to from the expressway. It's centrally located with many bars and restaurants close by. The room was quiet and the staff was professional and helpful. I enjoyed my short stay and will come back.
So convenient - right across the street from Grant Park Field Museum Planetarium Aquarium dog parks walking trails biking hiking right in the Heart of the City excellent location recently remodeled and adequate Best Western standards. Mais kitchen is in the same building. Looks much nicer than the food quality. Very dumb lost and found policy. A medical heart monitoring machine was left in the room when the ambulance arrived to assist us. They did not call and advise us that they found it. The name and phone number was available to them. Medtronic's card and phone number serial number was also available. They could have made a tiny effort to alert us. When we needed it it again, four days later I called the hotel and was twice promised to call back. Never got it. Went to the hotel and picked up the monitor machine. Was informed that they will keep him for six months and then discard them. I suggested that they make a minor effort when they obviously locate item of value. Could Best Western company policy be this dumb and widespread at all locations? Very disappointed in the sloppy manner at this hotel. I thought better of the organization not anymore
Hotel was a good value for the money. Rooms were very clean and staff was friendly. Was conveniently located near museums and parks. Was a little noisy as the sidewalk outside the hotel was being replaced, but that is only a temporary situation. Wish rooms would include a refrigerator.
Hotel is within walking distance from Waverly Island. Nice, clean, comfortable and affordable. Great location, close to everything. Overnight parking is expensive but the is another garage 2 blocks away that is half the price.
Yes, this hotel is in a great location, but not enough restaurants near by.Construction started today in front of hotel, no need for a wake up call. The room was always clean, except for 1 day, my regular person must have had the day off. Had a great view of Navy Pier, worked out well, especially on Firework night
Room was clean, had a really good view of Grant Park, museums and aquarium. Hotel staff was very accommodating. The greatest attribute this property has is the general manager, Octavio Gonzalez. He went above the call of duty to make our stay so memorable. Thanks again for your hospitality.
Clean, nice beds, exercise room small but nice to have . Excellent location for downtown Chicago. Maid service was wonderful and friendly ! Fantastic restaurants and Grant park across the street. I would highly recommend!
Had a great time with my daughters. Nice place, beds comfortable, room clean. Easy access to parks, shopping, dining, and Segway tours! Staff was accommodating and helpful. Had a blast! Would recommend!
Hotel is reasonable and meets acceptable "Cookie Cutter" hotel standards, however as is the case with many older hotels, the in-room air conditioners are dreadful. The low fan is too high, and the compressor cutting in and out makes it impossible to sleep with the air con ON.
walking distance to everything. Very helpful and friendly staff. Will definately stay here again. Also very easy access to major highways. Great restaurants around the corner. Front desk has coupon for free appetizer at Lou Malnati's. A great location for everything.
This is a very nice hotel in a super convenient location for many key attractions in downtown Chicago. We stayed there for a concert at Northerly Island Park and we were able to walk to the venue which was great. Definitely recommend!
This was a great location for our long weekend getaway, located on Michigan Avenue at the south end of Grant Park (which is directly across the street). It's near the museum district, plus close to the CTA trains (red, orange & green lines are just 3 blocks away at Roosevelt station)...we could even see the Navy Pier fireworks from our bed! The cozy & cute rooms were well furnished, and felt recently updated, plus our rate was great! I'm very happy with this find, and will likely be back when in town for business. Also, check out Eleven Diner just around the corner on Wabash...great Jewish deli we enjoyed maybe a little TOO much.
We stayed here for 6 nights. The room was updated and clean. The bathroom is small, but has everything you need. Unfortunately there was no fridge or microwave in the room, but that was the only thing missing. The A/C is a little loud, so we turned it off at night. The beds were good, we could sleep well. The location is great, close the Grant Park (just across the street), the is a busstop right by the hotel, and the "L" station is a 3 min walk away. There are 3 lines (orange, red and green) going to the hotel, so it is really easy getting anywhere in town from there. I would stay here again next time I´m in Chicago.
We spent four nights here and couldn't have been happier with our stay. It's within walking distance of the museums and parks but it's also not far from the bus stops that will take you there either. There's a bus stop just across the street that can take you north on Michigan easily, and to get to the Museum of Science and Industry you can take a quick walk through the park to another bus station. We loved how close this hotel is to public transportation and great local restaurants (especially Lou Malnati's and Devil Dawgs). Beds were very comfortable and clean, tv was fine (not that we watched it much). You can ask for a mini fridge for your stay if you need one.
Good location adjacent to Grant Park, very friendly staff, clean room daily. Armena was very helpful and showed us how to use Uber. Slightly away from helter skelter downtown, Thank Goodness! We would return if staying in Chicago.
Older Building..... Room are updated and fine! Some room and elevator doors need to be replaced. The STRENGTH of this hotel is the Staff. EVERYONE we had interaction with made the experience great. It is NOT the cheapest option, NOR the most expensive, but it IS in the city,(The South Loop) and everything is either a good walk (Get used to that when you visit major cities), or a short taxi ride away. It was NICE to see friendly helpful folks every time we needed something! Thanks for that. Easy to get to, Easy to Park, if you are smart enough to use the Valet (C'mon it is worth it if your coming to ANY larger City..... you're going to spend some money, anyway). Nice, restaurants are available with an easy walk all around.... The restaurant attached (Mei's Kitchen), went out of their way to serve my wife and I breakfast PAST their breakfast time, as the "Yolk" next door was FULL of "Marathon" patrons. Thanks for that, also.
We loved this hotel, we walk from here to the main attractions and to the metro station (blue line that is the only one that goes to the Airport) Price was good, and service was great! they help us with our luggage since we arrived and on the day that we did the check out. Really appreciated! I'm sure you can stay here and had a great time meanwhile you see the city!
This was a great location to stay while in Chicago. Not to far from everything and a wonderful view from outside my window. This was great, because during my downtime of my conference it made it very easy to go see the sites.
The hotel is quite convenient location, right on Michigan avenue. Good clean and spacious rooms. Well not much of view. Moreover, the room does not have fridge or microwave and restaurant for breakfast. But any way you can manage to find decent places near by.
Very convenient, 20 minute walk to Northerly Island concert venue. For food, try the 11 Diner 1/2 block away. BW has nice, clean rooms. No fridge or microwave, slow elevators, but good beds and friendly staff!
Pool was not avail, rooms were good, walking distance to lake shore, museums, overnight parking was avail across the street for deep discount, parking in general in the area is incredibly expensive but plenty of lots around
No microwave or fridge, no breakfast, restaurant in building doesn't open til 2pm. So no breakfast. The only good thing is the location next to park and the nice remodeled rooms. I asked if employees had access to a microwave that I could use and no, they don't have one. The price of this hotel is pretty high when there are no amenities. They should at least give free bottles of water.
Convenient location to an L station, and close to the Field, Shedd, and Planetarium. Staff is excellent. However, don't plan to get much sleep. You can hear everything outside (traffic, people, construction), and I was on the 5th floor.
Location is great for the museum campus and concerts at northerly island. It's close to parking that is relatively cheap for Chicago and walking distance to transit to get around the city easily. The hotel was clean and had good amenities, the internet was fast and the bed was clean and soft. My one complaint was just that the pillows on the bed were overly soft and squishy and offered little support
Perfect location for concert we went to. Staff was very friendly. Mei's Kitchen is a great spot for breakfast. Avoid the long waits at other restaurants and,eat there. Food and staff was very good. Woukd stay here again.
advertised 125 a night didn't explain hidden fees total 200! didn't explain 50 dollars extra for parking and even though pre paid a hold was put on my credit card so i was unable to use until i checked out! watch step going into bathroom there is a slight step up which we both tripped!
The hotel is old but they are definitely updating it. The location is fantastic, there is a great place for breakfast in the building and a fantastic place called the Burger Bar at the end of the block. Valet parking is step at $52 daily.
It's a good hotel, serviceable and always willing to be helpful. My only disappointment was this particular location asked for us to pay for breakfast and parking. I suppose it's because of the location. Overall as always with all the best western I have stayed in, the service and hotel was good
Can improve on a few things. Staff was very very friendly. The room was very noisy, it sounded like I was in a boiler room. Bathroom door was very small, the room could have been cleaned a little better
Close to Shedd Aquarium, Field Museum, Adler Planetarium, and walking distance to Navy Pier and Millennium Park. Room are adequate but not large by any standard. No refrigerator in rooms. Had a pool in the past but that area is being converted into an outdoor plaza type area. Not sure about completion date. Room was clean but furnishings were a little dated. Staff was extremely friendly and helpful. Rooms facing 11th Street can be noisy as crowds from late night events disperse. Still, great location and good price make this hotel perfectly acceptable.
The hotel itself is nice and clean. However, we found the staff to be pretty unhelpful. When I went to the front desk to check in, they were not friendly at all and didn't explain how the valet worked. Apparently, we were supposed to call down before we were ready to leave, but since no one told us that (and that wasn't indicated anywhere on the valet ticket), we had to wait about 20 minutes for our car when we were checking out. Also, when we got into our room, we realized the room didn't have a fridge. I called the front desk to see if there were any rooms with fridges (completely willing to pay an extra fee). I was told they would check and call me back. After about 30 minutes with no call back, I called again. I was told they couldn't move us but could bring a fridge to our room and it was on its way up. I was really impressed that they offered to do that; however, again, after about half an hour of waiting, I called again and they said they would send it up. Finally, the fridge arrived. Unfortunately, it was really broken (all the dials inside were removed, and the element on the back was falling off) and it didn't work at all. It was just really frustrating that we were waiting around for so long for nothing. Later, I called down to ask for a couple of extra pillows because the pillows thet provided were really small and thin. Again, I was told they were on the way, but they never did show up. We have stayed many times at Best Westerns and never had a problem before, so this was really disappointing.
As people have moved into downtown Chicago, the South Loop area has become more popular. This hotel, which used to be on the fringe of the tourist area, is now a great location to walk to so many different sites. The park across the street (Grant Park) is lovely - the Bean is only about a 10 minute walk, as is the Art Institute. You can easily walk to the Field Museum, the Shedd Aquarium, or the Adler Planetarium. There are lots of good restaurants nearby, as well as a Trader Joe's and a Walgreens. What a wonderful location!
Great experience at this hotel!! Armena, at guest services, made our experience in Chicago unforgettable and enjoyable. Right at check in, she was offering different tourist attractions, cuisine, and amenities. She made our exploration throughout the "Paris of the Prairie" much more feasible. Thank you, Armena! You truly are a blessing to the Grant Park Hotel!
We stayed here over a weekend of museums, restaurants and observation decks. Very close to the museum campus, walked over there twice. The room was nice, the staff was very friendly and helpful. Even the maintenance man asked about our stay and how our room was working out. Our room was in the back of the hotel so I cannot comment on room noise for those on Michigan Avenue.
I spent four nights here while attending the "Out of Chicago' photography conference. This hotel was on their recommended list. The hotel is clean, friendly staff, close to transportation and within walking distance of many restaurants and attractions.
Decent hotel in a good position. No breakfast included. You have to go in another , separate place to have a breakfast! Very strange.... During the checkout the consierge told me that invoice will be send me the day after (can't undestand why They didn't print immediately..... maybe where was no paper in the printer?). After 9 days I still waiting and customer care wrote me They can't help me and I should call directly the hotel (I stay in Italy , and have to pay for a International call..... )
Every staff member made us feel comfortable and welcome for our first visit to Chicago. From our check in, having our bottle of wine opened, info on the best of Chicago, transportation questions, we felt like we were with family. Great hotel!
I really don't have anything negative to say about our stay. Staff were all very friendly and helpful. Hotel is in a very convenient location we were able to walk everywhere we needed to go, with the furthest walk being to Navy Pier, that was about 2.5 miles and took 45 minutes or so an I am a slow walker.
Hotel location is very good. Overlooks a park and several nearby restaurants. Enjoyed the stay although a very brief 24 hours. The room did not have enough walking space as my room had 2 big beds leaving very little room to place the luggage and move around. Rooms could use one queen size bed instead of 2 beds in the small sized room.
I stayed for 2 nights in June, 2017. Here are pros and cons. Pros: Great location near the millennium park and Roosevelt cta train station. The pricing. Roomy. Clean bathroom and shower room. Friendly staffs. Cons: Street noise, especially from cta train track. My room was for non smoking but I smelled strong cigar smoke. (I am guessing that the cigar odor came through either hallway or A/C pipe..?) Blue line to O'Hare is not close to the hotel.
Walking distance to soldier field. We recommend staying here because it's the closest and beats staying $400 a night anywhere else on the magnificent mile. It was about $250 a night here. Room service kind of sucked because the first day they didn't come at all and we had to call them down around 3:30. Then the next morning there knocking on your door at 7:30am. We've stayed here twice for concerts at soldier field.
HVAC was too loud in the bedroom. The vent return in the bathroom had air coming out constantly and blower made a loud noise. Requested a refrigerator 2 days in a row and finally on the 3rd day I was given one that did not work. Sent that one back and was brought a working refrigerator.
Thank you Armena - Octavio - Cindy and Gerardo. You all helped in your own special way - each of you went beyond your call of duty - each of you made our stay perfect - our experience wouldn't have been as special with out you !
Too noisy, insulation between rooms and corridor terrible and also the windows out to the street. For the price we where paying (nearly $300 US per night) I would expect a silent room. The personal at the reception where excellent and the hotels location on the south Michigan ave is great depending on what you are looking for.
Conveniently located near several shops, bars and eateries. Not too far from the Convention Center, took only 5-10 minutes with the shuttle. Also staff was very accommodating when I asked for a fridge to be placed in my room. There is a grocery store just around the corner and I got a few supplies that needed to be kept cold.
Right on Michigan Ave, across from Grant Park. The whole of the area is accessible to you from this location. Why 4 stars, not 5, well, it's missing some amenities, so read on. Got a great rate. Check in was a breeze. The hotel is not well marked, easy to miss, main entrance over on a side street. Did not have a car. Staff was very helpful. The hotel is remodeled, very nice. However, there are those old "bones" you cannot change, like the width of the halls and width of door ways and size of bathroom that you cannot change and give evidence of the actual age of the building. No work out areas (although I lost count of the gyms in the area. No room service, and the attached diner, is, well, not worth while. May be for a drink, or to pick up a snack in early AM. My room 908 was *huge*, twice the other room sizes with magnificant views of Grant Park, the lake, and Navy Pier. Fireworks visible from room...major points with the wife.... Staff said only a few of the rooms have this view, so I would check. Also said 908 is the only room that big. The remodel is very nicely done, with a dining/meeting table, microwave and fridge, work desk, with a counter separating the sleeping area. Free internet was fast enough. TV had good choice of channels. No movie/PPV menu. Street noise was *not* controlled by the remodel, skate boarders easily heard from our room. However, side street is quiet and this did not disturb us. I liked the bed, although staff said the bedding in that room was due for upgrade, as was the couch/pull out bed. Overall, I would use this again, but the lack of amenities will turn off some visitors. Staff is *excellent* and seems determined to please.
Great location for events at Soldier Field! Easy walk to museums, aquarium, and stadium. Affordable dining choices nearby. Courteous staff and clean rooms. Lake View not really lake view, though, it does face the direction of the lake.
The location was amazing! I could walk everywhere I wanted to see. The staff was friendly and very helpful! The room I had had a great view of the Willis tower AND the lake. The only tingling that was less than par here was the a/c in my room was old and would shoot out black fuzz or something.
My children and I hit the streets of Chicago over a Memorial Day Weekend and stayed at a the perfect hotel! Directly across the street from Grant Park, Best Western is minutes away from Giordanos, steps away from bus transit lines and other scenic parks! Rooms were spacious and well stocked with amenities. We called for extra pillows, blankets and linens and had them within minutes of calling. The Hospitality desk is bar none and goes above and beyond to make your stay enjoyable! Would stay here again, repeatedly!
This was a graduation trip for us from Canada . Our son and his girlfriend were graduating in Chicago . We really enjoyed the city sights and the restaurants . We had good wether and everything went according to plan .
Location is far from downtown but easy reach, Our room bathroom tab (shower) area was not good (but was workable) so did not bother to ask them to come fix it. Hotel don't have breakfast facility but do have a connected restaurant serving breakfast to hotel guests
We stayed here three days after having problems with another hotel. The price and location are very good. We did not have to use the car at all. It is a close walk to the museums, The Bean and close to public transportation which we took to Wrigley field. The staff was generally very friendly except for one person in our check in. It is attached to a restaurant with a good selection. The room was clean (except for a few ants in the bathroom one day) and comfortable. One word of warning. Other reviews point to the $52 per night parking with unlimited in and out privileges. However, there is a garage down the street that is much cheaper...if you don't plan to use the car much. The staff did let us know, but we didn't know what our plans were so just settled for the hotel valet parking. In retrospect this was not the right decision and we should have used the garage a couple blocks away. It was probably about half the price. Live and learn..... Otherwise I would recommend the hotel.
Outstanding Customer Service provided by front desk CSRs . Armena, Eric and Tracy r always chearful, helpful, courteous, and knowledgeble about the city. Room was clean, bed very comforable, maids r great and plenty of hot water. Only down side, when taking showers, water leaks all over floor. Other then that- outstanding stay.
Beware of the noise, you can hear the person in the next room, fans are very loud, TV channels don't work all of the time. The Valet takes almost 40 minutes to get your car. You can hear people talking outside as if they were in your room.
Good hotel and good value for money. Being renovated and this will be good for you. Ok breakfast and Bar next door. You can use the local bus system all over the city for a low cost. Many restaurant choices in the neighborhood so you do not have to go far for a good meal.
One of the ACs in the room 823 is broken, there's no heat came out of it. I had to turn the other AC temperature up high in order to keep the room warm, so can sleep. Hope the hotel check the appliance regularly.
We came to Chicago for a show and had to make last minute reservations. This location was perfect as we were across from Grant Park and within walking distance of our show and the price was affordable. The staff was friendly and very helpful. Being our first time to Chicago we could not have asked for a better experience.
A really comfortable, friendly hotel in a great location, near Grant Park and public transportation. The staff were really helpful and made us feel welcome. The rooms are recently remodeled and they are clean, comfortable and quiet.
Clean hotel. Great location. We were able to walk to most of the places we wanted to go. The bathroom doesn't have a fan, which I do prefer but not really a problem. I would recommend bringing your own hairdryer as the one in the room in puny. There is construction but it didn't bother us since we were gone during the day anyway.
Stayed at this hotel for business but had family with me. Looks old from outside but is updated nicely inside. Really close to where I had to be. Right across from Grant Park which helped out with activities for the kids. Sad part:$52 a day to park car. Yikes! The staff is very friendly and there is a great restaurant just inside which we had breakfast in. Very convenient!
I would like to acknowledge the superb customer service I received from the following employees: Janette, Erica, Cindy, Aurora, Armina, Fernando & Loreto. This unique group of individuals made me feel like royalty. It does not get any better than this. Each & everyone of them go above & beyond what is expected making sure that my comfort is a priority.
Easy access to the Orange and Red Line, and quick walk to a great park and the Lake. Nice interior of the hotel with great friendly & helpful staff. I'm sure it'll be better once they get the exterior done. Only thing missing is a continental breakfast and a bigger coffee pot in the room.
the hotel was still partially under renovation. Receptionists were all but 2 very impolite and we had the impression that this was also due to our foreigner nationality. Rooms are fine, not super clean but fine, except for the fact that they are very humid and windows are framed by moss and mold. I picked this hotel only because it was close to where I had to work and relatively cheap. But I wouldn't recommend it.
Location of the hotel is just superb. Hotel staff was very helpful.The front desk staff had upgraded our room without any charges. We were a group of 4 people and we all enjoyed this stay very much. I would definitely consider this hotel for my next stay in Chicago.
I stayed at Best Western Grant Park hotel for 4 days, and my stay was good. Staffs were friendly and professional, and the room was clean. The only problem I had was the heater. It was too old and a bit loud. The rate is reasonable considering the location. Highly recommended!
My son and I had travelled all night and we were so thankful the front desk allowed us to check in early. All front desk staff were very friendly and easy to approach. Our room was newly renovated and very nice. Bed was comfortable. WiFi was pretty good for normal things but download speed was slow. Our room faced the side of the building but we could see the lake and Navy Pier in the distance. We loved the location being so close to the lake. Hotel was quiet. I was a little worried about not having a warm shower after reading some reviews but we didn't have any problems so I assume that issue was resolved. The hotel was very clean. We ate in the restaurant and that was probably the only thing we didn't care for. It didn't seem very busy and the food was meh. It looked busier for breakfast so maybe that is better. It was a little inconvenient they didn't have a water fountain but they were very happy to offer us bottled water. We got a pretty good price for the location. We will definitely stay there again.
Everyone was super nice and inviting. The front desked helpped me alot with my group of 8 and sorting out the two rooms. I would not mind coming again. Just maybe by myself to really enjoy the room lol.
The service was amazing. The staff was friendly and helpful. I needed a new iron at 11:30PM and even though housekeeping was closed they were able find one with in minutes. The bed was amazing and slept like a baby I only wish they had in room services like movies etc.
Just spent a night at Best Western Michigan Ave Chicago. First the price was great for Chicago. The hotel had a old smell and carpets in the hall way and room need replacing. The rooms are basic-no frills. Couch was old in room. The fridge and microwave were just sitting in a corner. The mattress was so soft I rolled to the middle. The pillows were small. The lobby was nice. The distance to shopping was a bit far. The staff was friendly. Not sure if I will book this hotel again. If you want a reasonable hotel this is the one for you.
We were here for a convention and the location was great!!! A few minutes from the convention and had great food within walking distance! I would highly recommend staying here. The only downside we found was there was no fridge in our room to save leftovers in.
Great overall stay. Comfortable beds! Wonderful staff!! My only complaint would be that you could really hear everything clearly from all the surrounding rooms (the talking). More so than other hotel that I've been in? But that is a minor complaint! Everything was great!
Clean room, good food, very good staff, great location.Plenty of nearby attractions.easy to get taxi service from. Staff was over the top helpfull! Store-wholefoods -two blocks.Great homebase for visiting Chicago!
The best customer service EVER!!! Excellent location to museums, parks, restaurants, & transportation. We stayed four nights and were very pleased. To mention a few of the eateries, The Yolk right next door, Kitty O'Shea's about 2 blocks north & Burger Bar one block south which had the BEST prime rib sandwich.
Other then the roaches on the bananas and the mold growing in the ptac unit, when we brought that to the gm attention not for a refund but because we was worried about the guest, she states I'm about to go into a meeting can this wait. I was shocked that this lady has been in the hotel business for over 25 year.
It was a very nice hotel for Spring Break (3 days) visiting Chicago ! The hotel is great located with a beautiful park view also close to metro and bus stop, friendly staff, housekeeper + good price..
This was our first family trip to Chicago for a college tour. School recommended the hotel along with others. Best Western was the better price and service was friendly, fast and very helpful. Valet parking was worth the price for peace and convenience. If we choose this school, we would definitely use this hotel again.
We originally booked at a higher end hotel, but choose to leave for false advertisement. Best Western staff was gracious and accommodating. They are getting 5 stars for aforementioned. The room was adequate for our needs. Location is super!
The hotel staff was extremely friendly and helpful throughout our entire stay! The room and view was beautiful. Very Clean! I would stay at this hotel again the next time I am in Chicago, without a doubt!
I stayed at this hotel for a business trip in the middle of the week and would not stay there again on future visits. First, the good. The location is awesome for walking to museums and the lake. The front desk staff was very friendly and helpful. If the hotel did not have so many shortcomings, the high level of service might have convinced me to keep coming back. The room itself was clean and recently updated except for the a/c system which worked but was incredibly loud. So on to the bad. The first is temporary but still annoying, which is that the gym was under construction. They did give me a pass to go to a gym 10 minutes away but that was an inconvenience I would rather not have had to deal with. Second, there is no microwave or mini refrigerator in the room. That is just ridiculous. And that reason alone is enough for me to never stay there again. The a/c system was so loud that it woke me up every single time it turned on throughout the night which lead to a poor night's sleep. The view would have been nice but the windows were so grimy I could barely see out. Lastly, the bed was hard as a rock. All in all though the room was clean and nice looking, I had a horrible night's stay due to lack of sleep.
We stayed at the Best Western while visiting our son who is a student at Columbia College. The property is conveniently located to the dorm and to activities and dining. We received a discount, which is much-needed and appreciated when one has a student at Columbia! Will definitely stsy hrre again.
Good location, near The Loop and just infront of Grant Park near Field Museum and Shedd aquarium, and at a 15-minute walk from Millenium Park and the Art Institute. The outside of hotel was under renovation when we stayed there, but didn't bother us much. Although apparently the inside has already undergone renovation, the reception, hallways and lifts still look like they need to be renewed. The rooms were very spacious with comfortable beds. The air conditioner/heating machine was very noisy, so we ended up shutting it off when we were going to sleep and adding an extra blanket.
The comfort of the room, the bed, the bathroom, the TV and the tranquility during the night. The cafeteria also is very nice. The personnel of receipt, doormen and cleanliness very nice. The location is gorgeous also, with the Park face and the Lakefront to a walk, in Chicago's Downtown.
There are renovations going outside the business and the outdoor pool was not in operation but winter is upon us So I did not need to use it. I did not feel well when I got there so I did not wander around the hotel. I has a great nights sleep.
Cheapest inn the area that we could afford. Good restaurants near by, only thing was hard to find coming into the city there is no sign that is lit up, we drove in at night so took a min to find other than that it was a good stay
Tracey and Gerardo at the front desk have been nothing short of amazing. Very helpful and knowledgeable. Housekeeping is reliable and consistent. Basic accommodations. Sufficient if your traveling for business purposes or if you don't plan to spend much time in the room
Supposedly the room doors are going to be replaced, but my room door was so hard to open and close that I had to throw all my weight into it. After complaining several times, I was finally moved to another room where although the door still stuck some, it was tolerable. I finally got a maintenance man to look at the door. After he confirmed how bad it was, I was moved.
Hotel undergoing renovations so scaffolding over front entrance hallways and elevator due for renos. Should be done within the month rooms excellent Bathrooms excellent - could use an additional towel rail on the walls near the door ( room 625/626) the current one above the toilet a bit of a stretch. shower super good flow nice and hot the PTAC unit (a/c heatpump) a bit noisy and in 626 un reasonably noisy it does have an issue. once the hotel renovations complete it will look great. I would definitely stay again next time I am in Chicago
We purchased this hotel through Expedia and there was no mention that this hotel was undergoing construction. We didn't get to the hotel until 1am so we weren't impressed by the fact that the Best Western signs were covered in scaffolding, so we drove around for 30 minutes assuming the GPS was incorrect. After checking in we boarded the elevator which looked like it hasn't been refurbished since 1950, the corridors are dark and dingy. The rooms are OK, but the double beds were like 2' apart with even less room to walk around them. Because we got to bed at like 1.30 am we weren't impressed that around 8am the construction started and this involved noise so loud you couldn't talk in the room. The construction guys were right outside the window drilling holes with hammer drills and hanging steel I beams. They were complaining to the guy below they didn't fit right and started hammering! So we felt like we got screwed paying $255.00 for a night at a construction site and we were most disappointed that we weren't told of the construction when we booked.
My family and I recently stayed at this hotel for three nights. The hotel was undergoing renovations at that time but they didn disturb us. We got a room that clearly hadn't been renovated in too many years to mention. The carpet wasn't great. The bed was ok. The pillows were awful. On the upside, the bathroom was spacious and the shower was really good. We had no fridge in our room but we got one in the hall staff gave us the fridge. The staff were friendly. We ate breakfast every morning in the cafe there and it was good. Good location. Quiet hotel too.
If you want to be near everything and away from the hustle of downtown, this is a good option. A little outdated but convenient for the sensible buyer. Near parks, museum, shops, supermarkets and restaurants.
My boyfriend and I stayed in this hotel this past weekend and it was one of the worst places I have ever stayed. The room and hallways are very uninviting and the carpeting is very old. The curtains on the windows as well as the shower curtain is disgusting and old, need to be replaced. For some reason we had no hot water, we let the water run for a while but it still did not exceed lukewarm temps, made showering miserable. The door to our room didn't close unless you pulled/pushed it very hard. Right before we checked out my boyfriend used the bathroom for the last time and the handle fell off of the faucet in the bathroom sink. Only positive review I have is the sheets were clean and the bed was pretty comfortable.
This hotel is being rennovated and I cannot recommend it in its present condition. The elevator and hallways are a bit creepy and if you're in a room that is facing the side street you will not sleep well when trucks roll by in the early morning. The room was in a state of partial rennovation: bathroom and beds were newer, but the rug and furniture dated. Keep your socks on at all times. My room was directly across from the ice machine and that did not help at bedtime, plus the staff decided to do some vacuuming in the hallway after 10 pm. There are probably better choices nearby, but I don't know price-wise as this hotel was booked for me.
The surly check in at the desk, was only the beginning. Ended up in room 922 on the top floor, when we entered the room, it sounded as if there were someone in the shower in the next room, then the noise got louder. Perhaps we were situated near the compressor, but at night it sounded like a freight train was running through the room. Unfriendly staff, and no shuttles to the airport,(as was promised on Expedia), made this way less of a bargain than first thought.
This hotel is in bad need of repairs and my room was dangerous as electricity sockets were not protected as they were not covered but lay bare. The sink in the bathroom was falling out of it's table, the panel under the sink was falling off and the tapestry in the hallway was peeling. At 630am there was very little hot water in the pipes and the windows had not been cleaned for several quarters
not for the price charged and i didnt get the complementary breakfast the room is small and dated, and they are trying to re furbish. it just cant justify the price of being a boutique hotel without the amenities and complements that usually go with it. nothing in the lounge to sit on, free continental breakfast etc.
You can't beat this location within easy walking distance of major attractions (Adler Planetarium, Field Museum, Art Institute, Shedd Aquarium, Grant Park, the Lake Michigan lakefront). There are several colleges (Columbia, Roosevelt, DePaul) in the neighborhood which makes it an excellent location if you're visiting one of them. There are many places to eat within walking distance. If you're coming in a car, they have parking but it's fairly pricey. Putting the car in a local lot is cheaper unless you want to use it during your stay. At the hotel you can take it out as often as you want, which is a benefit. If you are coming by plane, it's only 6 stops from Midway Airport. The building is undergoing renovation, with only the 3 top floors done (7,8,9). Try to stay in a renovated room-the other ones are pretty tired and definitely need a facelift. Staff is very friendly and helpful.
I have been using this hotel for some years. I was quite happy to hear about the renovation as the establishment needed it, especially including the soundproofing of windows. But one thing has changed and not in good. It's the breakfast ! Before it was a buffet style. With the new direction it becomes an American Breakfast Platter served at the table. The only problem, there is not enough staff the morning to serve it and she the hotel is full, you can wait up to one hour before you get served !! So that not what I call an improvement in service. Why this change when all the hotels around the whorl serve as buffet style ? May be they will change it and when all the renovation is done it will become a perfect hotel !
My husband surprised me with a trip to Chicago for my 28th Birthday. We had a very early morning flight so we arrived at the hotel at 6am, however check in is usually at 3pm. Thankfully the very kind front desk staff were able to check us in early as our room was ready. The hotel is undergoing renovation works, so our room had recently been renovated and so was very modern and up to date. The room itself was spotless and a very good size. The location of this hotel is perfect as it's walking distance (20 mins) into "Mag Mile" and there is a CTA train station and bus stop a very short walk away from the hotel. I would definitely recommend this hotel to anyone who wants a really comfortable stay in a great location at a reasonable price. On a final note the front desk staff were very helpful with advising where to go and where to eat. Great experience! :D
good clean nice place quite close to convention center close to event actio.we could walk no texi my freind was in this hotel he likedit. food place looked clean.it is near air port taxi was good.we left but decde to come back
It's quite obvious, on arrival, that the hotel is under a major rehab. The lobby is empty. One of the three small elevators was out of order. It was not ugly or filthy, but one could surely see a work in progress. We were advised that we would have a renovated room on the top floor of the building. Yes, the room was completely redone. Perhaps some finishing touches weren't in place but it was clean and new and OK. The front desk personnel were very helpful and responded to all of our requests. Their recommendations for restaurants were in line with those we saw at tripadvisor and all went well. The hotel is located directly across from Grant Park. It's convenient and comfortable and, for Chicago, very reasonably priced.
I have stayed at the best western before and decided to stay there again. I booked my reservations well in advance and looked forward to staying there. When I got there this time, however, the hotel seemed to be going under massive renovations. I was a bit disappointed by that because we were constantly dodging construction. I wished I was told about the construction so that I could have decided whether I should still stay there. Bummer.
I was aware the hotel was under renovation, but was NOT prepared for what we dealt with. The lobby is uninviting - we actually drove by it several times not being able to find it. It was dreary and depressing. The elevator was so run down it "felt" unsafe. The carpet in the hallways and rooms was FILTHY!!!!! (We were in 2 different rooms because they didn't have the correct room type available when we checked in). In the King room - the second room we finally moved into after 2 nights - the bathroom sink did not drain, which we did not notice until we were getting ready for bed. We had to have maintenance come fix it - at 10:00 PM. It took an hour... Do Not stay here!!!!!!
I spent one day here due chicago Marathon, small place for the rooms but clean, Is and old hotel so has its charming side, do not expect amenities or fans at the bathrooms, staff is friendly is close to so many thing and walking places.
Came to Chicago to watch my son run the marathon. Awesome location and comparatively cheap for it's location. The people working there were awesome and extremely helpful in helping us deal with lost luggage issues and really the only upside of the place. They're in the process giving the outside a facelift. The building needs more than a facelift. Lobby was in some form of transitional upgrade; I think.
I will start with the positive. The staff was very friendly and the rooms were clean. I also liked the fact that they had a safe in the room. However, they failed to mention that they had construction going on when we made reservations. The pictures they have on their site must be pretty old because it was nothing like they showed. When we got there the taxi driver had a hard time finding the entrance because they had no signs saying where it was except on the door after we finally found it. They had a small sign on the corner of the reception desk where people are not likely to see it, and also in the room after we have already checked in. They said there would be noise starting at 8am. They weren't kidding, they had jackhammers going at exactly 8am. The A/C was noisy although not as noisy as the jackhammers but pretty darn close and it was nice and cool when it worked but it kept shutting off and it was very hot quickly after. They only have ice machines on certain floors, the tub and shower has no soap dishes or anything although the shower head was nice. They also didn't have a fan in the bathroom so everything stayed kind of damp. The tv control worked sometimes but not all the time. They have absolutely no chairs or anything in the lobby except the check in desk. no chairs in the rooms except an office chair so if you want to sit and visit you either sit on the floor In the lobby or on the beds in your room. We asked for a wake up call and it was 10 minutes late. the good thing was we were already up because of the noise from the construction. The day we were leaving one of the men that works there tried to come in the room although we had the do not disturb sign on the door. He didn't knock and announce himself. luckily we had the chain lock on. We would not recommend this hotel to anyone unless we didn't like them and then it depends on how much we dislike them.
Close to the marathon, so location great. Standard of the hotel was very disappointing though. Staff friendly, but rooms cold, wet and noisy, feels like the window would be open. No actual lobby (with bar or similar ) , but close by restaurant has good breakfast.
My daughter had an interview at the Spanish Consulate the morning of Oct 4th. We drove from Ky to Chicago overnight and found this gem of a hotel a few blocks away from the consulate! It was affordable, clean and the staff was VERY helpful
The property is conveniently located. Staff pleasant and accommodating. However, was not made aware of the renovation to the exterior or that entrance at the time of arrival is not on Michigan Ave, but off of 11th St which was confusing to myself & the Uber driver. The room was clean and updated. Good view of Grant Park & Field Museum.
The hotel is under major construction downstairs. We look forward to its completion in 2018. In the meantime, it was not a big problem, since we only slept at the hotel, but we did try to nap the first day and there was too much construction noise to do so. Interior of hotel hallways could use an update, and I hope that's part of the renovation. Location is great. Staff is also on point.
We stayed at this Hotel as part of a tour so I can't comment on value for money, the Hotel was under renovation (and has been for some time apparently) and was sure in need of it! It was tired and not too clean. The air conditioning sounded like a plane taking off and there was no refrigerator in the room, we had to keep things cold by filling our waste bucket with ice from the ice machine. Although there was a check in desk in the lobby there was no where to sit, we had to sit on the windowsills while awaiting the rest of the group to assemble for outings. The only positive thing I can say about it is it was handy to shops, parks etc.
Great location, You asked about a restaurant- there was none.Very clean Hotel. We will definitely go there again and recommend to everyone who is going to Chicago.Staff was friendly. The room very clean. The beds were comfortable. We didn't get a re-modeled room but was still nice.They needed chairs or sofas in the Lobby. There was no where to sit.
Like any city location this hotel is trade off. Perfectly situated to fully explore all the delights Chicago has to offer including easily accessible food & shopping. The downside is the city noise, especially from the overground tramway. My number one tip is to make sure you invest in high grade earplugs to ensure good quality sleep. As far as the hotel itself is concerned on first impressions the place looks very tired indeed.The renovations that are taking place will hopefully provide a uplift. In terms of our room it had obviously benefitted from a refurb. Very well presented with two large, comfortable beds, LCD TV coffee facilities, and air con. For a short stay in Chicago it's a satisfactory base, but please don't overlook those noise cancelling plugs!
Positive things first: The staff are friendly and accommodating. The location is great. But the renovation is problematic. The entrance was hard to find and the lobby is very stark. No furniture and no tourist brochures for visitors. Our room was on the 9th floor which I think was renovated but am not sure. There was a cabinet for a fridge, but no fridge and we had to travel to other floors to get ice from machines that did not work very well. The air conditioner was noisy and not consistent. We probably would stay here again but not until it is fully renovated.
I am quite disappointed that I was NOT told by Hotels.com that the hotel was under renovations when we booked our stay approximately one month ago. We were there last week and the lobby is being renovated--no place to sit/wait /visit with friends or family. Temporary signs would have been helpful to locate the front door too. Embarrasing, as I booked it and told our friends who were joining us from Australia, that it looked like a nice place.
Finding the front door was the first issue. Scaffolding everywhere. Entering the lobby was uninviting. It was stark...not even chairs or furniture for guests to sit. The valet parking surcharge was $52 a night! When we entered our room, it was very small for a king. The coffee pot is in the bathroom. Ick. The windows were filthy. Overall décor is dated. They are going on being next to Soldier Field location, because that is all they are offering.
Avoid this hotel while renovations under way. We asked about refurbished rooms to be told none availble. Our room had a very musty smell. Paint was peeling from ceiling in bathroom. Thankful we only stayed the one night.
The quality of this hotel is very poor. I read the bad reviews before leaving on our trip and thought about changing hotels...however, I thought...How bad could it be? The location was great for the activities we had planned…so I kept the reservation. I am not a fancy person and for the value I could put up with some inconveniences for the value (I reserved way in advance). I should have listened to the recent reviews on Trip Advisor. The first room we were given (414), one of the beds was so broken that it almost collapsed when sat on…it actually folded in on the person. The foot of the bed was higher than the head of the bed. Went right down to the lobby and asked for another room. They apologized and put us in room 410. It was a little better than the first room. Still not very clean (better than 414…but not by much), the paint was peeling and falling from the ceilings (like 414). Only difference in this room was that the beds were okay and it was a little cleaner. The air conditioning did not maintain a comfortable temperature, so we discussed it with the front desk. They said they would send someone in while we were out during the day. We came back at night, but it did show any improvement. Room went from warm to hot, then back to warm again…it cycled this way all night…each and every night we were there (3 nights total). You can hear every some noise through the thin walls (city noise, rowdy guests, the L train, some construction…we did not experience jack hammering, construction noise, etc.). Cities can be loud, so this was not really a bother to me. But, when added to the rest of the substandard experiences at the hotel…it just added to the horrible experience. We were out of the hotel room most of the day experiencing Chicago, so we were only there at night to sleep. This hotel should close the rooms/floors that are not renovated or in the process of being renovated and not make them available until they are updated. And if they are not going to close the rooms/floors/hotel down, they should inform their guests of the poor accommodations and/or rent them for $49 per night. Best Western should be ashamed of the rooms we were provided. After this experience, I don't think I can trust Best Western at any of their hotels anywhere. I will never stay at a Best Western again. If you can afford to stay somewhere else, do it!!!
Try finding the hotel by car. With the renovations ongoing since March 2016, the only clue that there is a hotel on this spot is a piece of paper around the corner on the door that reads "Best Western". And the hotel ads do not tell you that parking is not only not free but ranges from $25/day in a parking garage 2 blocks away to $52/day for valet parking. So add that to the prices advertised. Run as far as possible from this ripoff!!!
The hotel was priced at 420 per night. The hotel was old, smell bad . The room ceiling the paint was peeling off many places. There are inconsiderate with the hotel guest, workers at 7am with air compressors and Jackhammer doing work. Bed was terrible, it was collapsing on the sides.
Super location beside museums, aquarium and the Lake. Public transport available nearby Roosevelt station or bus stop for downtown. Room very dark decor though comfortable. Unfortunately the hotel reception area is being renovated. No screening you walk pass half finished building works. No attempt to tidy up in the evening. Luckily we stayed over a weekend as on Monday the noise was so deafening we left two hours early for our train. Constant masonry drilling. The lift was filthy dirty walls and filthy carpet. The attached restaurant provided a poor quality breakfast in another depressing space. We discovered a wonderful restaurant Yolk round the corner and had breakfast there the next two days costing the same price. I have stayed in a lot of best western hotels before this was definitely the worst.
Horrible under construction and wasn't told when making reservations.very unappealing and disappointed .restaurant out of a lot of food ,phone stolen in lobby at check out.they did refund us 50% after we complained and gave us breakfast coupons!
Three of us, pluses: 1. Great price 2. Great location 3. Nice lunch 4. Super clean room and bathroom, which is a huge plus for me! 5. No bad smells in the room from AC or anything else! Minuses: The only minus I think is that the hotel is on reconstruction, I assume that's why it's a cheap price. But it didn't bother me at all. Definitely will be back! Thank you.
My wife and I just checked in after a long flight. When the driver pulled up, we couldn't believe it was a hotel entrance. Scaffolding and construction debris everywhere, and the only signs were printed papers taped to the door. The room is dirty and has an odd smell. There's mold around the electric socket. The bed slopes at a 20 degree angle and has that odd vinyl mattress cover. Absolutely disgusting! Our first night of our trip is being spent trying to find a decent place to stay
The hotel is under construction. Stay above the 7th floor if you want a renovated room. Our un-renovated room was fine, tho, and I'm a very picky and critical traveler. The staff was very helpful and pleasant. There is no room service, but there's a decent little restaurant attached that is open for breakfast and dinner only right now. The hotel is very well situated for colleges in the area, and right opposite Grant Park. I would definitely stay again.
Myself and three friends had booked a family room to stay here for 6 nights as our friend from the uk was getting married in Chicago. When we arrived after our long flight we were horrified when the taxi driver pulled up outside we were convinced he had dropped us to the wrong place. Anyway we got on with it and headed through what only I can explain as a building site to the 'desk' to check in. Firstly paying by cash was made out to be such a problem but finally we got there with the receptionist telling us randomly 'if your not happy and want to check out tomorrow we can't give you your money back as its cash' we didn't take any notice of it and headed to our room on the 3rd floor! To say we were astonished was an understatement. This was not a family room. With 2 small beds for 4 adults and extremely small!! We dropped in our stuff and headed out to get some food which the gentleman in reception helped us with lots! We woke up the next morning very early to the most horrible construction noise, which I have a video of. One of the girls headed down to ask if we could please have a refund and why we where not told about the construction going on before arriving and why we weren't informed the pool was closed!! The lady who was extremely helpful felt our pain and said we had been given a room on the 3rd floor where the work was being done and asked did we want a different room. We couldn't understand why we would be given a room on the floor the work was being done but I suppose they were just trying to see what they could get away with. Meanwhile a man was checking in and he also got 3rd floor! CLOSE THE FLOOR AND GIVE GUESTS A NEW FLOOR. Meanwhile the man working on reception very sarcastically asked me 'had I never heard construction work before?' which yes of course I have but when I am paying to be on holiday it's just not good enough!!! We finally got our money back and checked my else where!! Also I wouldn't agree about location it's pretty far from centre and when speaking to locals they told us it's one of the less safe areas!! STAY AWAY
They are renovating the hotel. There is some disorder in the lobby and the bathroom is out of date. Outside the front door there is scaffolding. The pool is being completely re-done and was closed for summer. However, the location is so perfect that it made absolutely no difference. Easy access to the L train. Price was right for Lakefront hotel. Location was perfect for Field Museum. Family Suite was absolutely perfect for a family of 3 kids and 2 adults. HIghly recommended if you can deal with the renovations.
We wanted a hotel near Soldier Field, and this fit the bill. The lobby was being renovated and was not usable. The room was clean and okay. Although it was August, the pool was already "closed for the season". The walls and doors allowed for quite a bit of noise. There was no breakfast offered, not even a continental, serve yourself, fare. We had to wait, and wait to be checked in, as the receptionist was on the phone, and completely ignored us. Stay again...maybe.
I have been reading reviews and had pretty low expectations but was pleasantly surprised during our two night stay. Room was nice. I had to ask for additional pillows and towels but room was very clean. Construction is underway but not loud or disruptive at all. Every employee we interacted with were all pleasant too. This is not a luxurious hotel. I have paid more for much worse on Michigan Ave. Also can't beat the location within reasonable walking distance to Shedds Aquarium and Fields Museum of Natural history. May look old and dumpy on the outside but don't be scared... Chances are you aren't coming to Chicago to stay in your hotel the whole time anyway. Enjoy
We booked this hotel to stay downtown following an event at Soldier Field in July. The location of this hotel is fantastic! I think it might be the closest hotel to Soldier Field and the Field Museum. It is only about a 10 minute walk, mostly through the park. The lobby was undergoing extensive renovation but our room had already been updated. It was fairly nice; although, the door did let in quite a bit of light from the hallway. Traffic noise from outside was also a bit of an issue so bring earplugs if you are a light sleeper. I would stay here again if I was looking to be in downtown Chicago (for about half the price that most other hotels were charging in the area for that night).
Stayed with my 2 teen daughters. We picked this hotel on location. It's literally rt across the street from museum campus. The hotel is under construction but it did not affect us much. Check in was hassle free. I didn't like they put a $50 deposit on my card that gets refunded in a few business days. Most hotels just keep your card on file. The room was clean and updated it seemed to be missing a few pieces like.. Headboards. The beds were comfy and we felt safe. The walls and doors are thin. I heard noises all night from the hallways . I was on the 8th floor and heard a lot of outside noises early in the morning. Overall it was decent for the price I would return.
This is not the first time we have stayed in this property but were very disappointed to find it under construction when we arrived for this stay. If we had been notified when we made the reservation - 3 nights - we may have stayed elsewhere. The higher weekend prices did not reflect the inconvenience nor the 8 am start-up of the workers and, as usual, the hotel was fully booked. This Best Western, unlike most - including the New York City Best Westerns we have stayed in - does not offer a complimentary breakfast so we had to go out of the hotel and into the separate door - couldn't use the lobby doors as construction was happening - for the mediocre attached restaurant Mei's or look further afield - Yolks is close but impossible on a Saturday morning. There was a huge dumpster in front of the entrance to the hotel so parking was problematic. We had several problems with the hotel in this stay and the Manager reversed the valet charges ($52 a night) for which we thank him. There are other Best Western Hotels in Chicago that may have a more convenient location for us and offer similar amenities and rooms at the same price so we may not return to this one. Lovely hotel but our room was already showing signs of wear including a large cigarette burn on the bathroom vanity - a non-smoking room - despite having been just renovated.
I was a little apprehensive about this hotel when I read through reviews that it was undergoing renovations. It wasn't on their main website or the booking site, so I was worried and disappointed. However, i did get an email the night before from the hotel telling me what was going on. THAT MADE ME FEEL MUCH BETTER from a customer service perspective. If I would have known before I may not have booked it in the first place, but it was too late. IT TURNED OUT TO BE A WONDERFUL STAY! I called the hotel to confirm my reservation the day before and they were able to put me on the highest floor. Agents on the phone were pleasant, and so was check in. Maintenance workers greeted me at the lobby door. They explained what was going on and yes - the lobby is under construction indeed! One (small) elevator was working. My room was quite and in good shape. I could tell it had been renovated. It was smaller than what I would have liked, and it didn't have a comfy chair I usually sit in to read :( The pillows were too soft for my taste. I would have also liked more electric outlets and a mirror at the workdesk. But I had nice views of the city and the lake. It's a 20 minute subway ride from Midway airport and a 3 block easy walk. when we came back to the hotel around 5 to relax it was quiet. Housekeeping kept the room clean and left us (2 guests) plenty of towels and toiletries. We asked for a fridge and they brought it up promptly. Free wifi worked well in my room. I was expecting a clean room, quiet at night to sleep, and no construction noise before 8:00 AND THATS EXACTLY WHAT I GOT. :) This hotel has a prime location for tourists. When renovations complete i think it'll be really nice (and probably a higher rate.) Lodging is expensive in Chicago, and people are surprised when they research. The cost of living is expensive overall, it's not a budget-friendly tourist destination. But I really enjoyed my stay here.
For god's sakes Rahm, look at the state of this hotel! You enter in to through the dust-ridden plastic rotating door, where a single touch gives you the feeling of entering dust-hell, into the lobby that resembles the outside where there would be construction the street more than inside of a building with a roof over itself, the floors are pot-marked with black and blue, the rooms of filthy with mice running everywhere, the place looks like it was to resemble a dilapidated airplane from the 1960s with all this fake furniture and broken plastic everywhere. This is not a safe place. Do not go here. You will regret it. It goes without saying too that the service is horrible.
Stayed here for two nights. We had a hole in our window , the lights above the bed did not work and asked four times for it to be fixed as only had one other working light. Were promised it would be fixed each time we asked and it never happened, The hotel is very tried and cleaning is of a minimal standard. Had two beds in our room and only one was up to a useable standard . Would not stay here again and would recommend others to book elsewhere.
I had no idea that this hotel was COMPLETELY under construction. I looked at their website numerous times and the only thing I saw under construction was their swimming pool. There was no lobby in the hotel it was completely sectioned off with plastic sheeting and we had to leave the room to get away from the mind numbing sound of the jackhammering. We had reserved a room with 2 beds and a sofa bed when we arrived the front desk clerk said that they did not have that room available she said “because those rooms are NOT guaranteed” but she could give me a room with 2 beds and a sofa but no sofa bed and offered us breakfast vouchers for 1 day of and 1 room of our 2 room 3 day stay. We took the room with the Sofa but no so sofa bed but the sofa was so old warn and disgusting we had to call down for extra sheets to cover it so we felt more comfortable sitting on it. The room she did give us was a handicapped room which we did not ask for or need and were not informed that it was a handicap accessible room. The shower curtain was too short and the shower curtain rod was curved but the curve extended out past the edge of the shower so when you would shower the floor would get soaked. There was NO PLACE to put your personal toiletries. The only space they had was the top of the toilet but they had things placed there.
Large room with comfy bed and large bathroom with huge walk in shower. Great restaurant on site, bus stop to town center just across the road and subway is a short walk around the corner. Close to Trader Joe's and restaurants. Lovely view of park across the road from your room. Only complaints were that they were renovating at the time of our stay and did not inform us prior (noise, however was kept to a minimum and only occurred between 8am to 5pm) & one day we were left without toilet paper or tissues by housekeeping during our room servicing and we completely ran out.
There is renovation going on in the lobby right now and I'm OK with that since this is improvement. They sent us to the 9th floor and it was all fine until we were woken up the next (and every morning) by a loud rotary hammer drill. It was so loud that we always had to leave the room. Luckily, Chicago has got many things for you to see but the noise was a major set back for us.
This hotel is in renovation, no place to park, no place in the lobby, the rooms without refrigerator. Dirty small, noisy rooms, workers around the building. A once in my llife and will stop with being a member of the Best Western. Do not go there. The restaurant is running without a manager, the waitress has to do it all. Dust everywhere so please do not book if you want a nice and well maintained hotel. They did not wrote anything about the renovation on the website when i booked it.
Do you want to visit a world-class city but still have the pleasure of feeling like you're in a 2nd world slum? If so, this is the place for you! We stayed here for 2 nights at $145 per night. For that price, we were able to enjoy luxuries like: Weird purple clumps under the furniture in our room Peeling, flaking paint chunks dangling above me in the shower Worn out carpet from 1250 AD Beat up tables and chairs Free admission to the museum of spiders on the outside of our window We paid an additional $52 per night to have our car parked in the indoor garage so it would be safe. You can't park it yourself, it has to be valet. The woman at the front desk assured us that it would be parked immediately. Almost an hour and a half later, I asked her why my car was still on the road. 20 minutes later, it was finally parked. They were doing renovation construction on the whole building, so the lobby looked like the set of a haunted house. The stairs were off limits and most of the carpet was torn up. All elevators but one were out of order. It's good that they're remodeling, because the look of the hotel really needs an update, but it felt like it shouldn't have been open during this chaos. It was like staying in an open, active construction zone. We stayed here in August 2016. Give this place several months to get renovated, then maybe it'll be okay. The one redeeming factor was that it was very conveniently located and close to all the major tourist attractions. Good trip, but bad hotel experience.
They're under construction and that, in and of itself is necessary. I understand it has to be done. However, I feel as if it's right to INFORM the guest BEFORE you! My poor friend has four children and half of the reason for our stay was so she could sleep in with no kids. Yea, that didn't happen. They did give us free breakfast and a small discount when we complained.
The worst hotel I have ever stayed and I rravel very often. I went there with my cousin for the weekend. The front desk guy asumed she was my life partner...really?!?! And if she was, it was not his problem. The hotel was having some construction, which was not a problem since they dont work on weekends. The room: dirty, smell like mold. It had even residues from previous guests. Only one plug to charge the phone in a corner. The shower was the big problem. The morning after check in, I opened the shower and the water and shower was so dirty (you can see it in the picture I just posted). For $467 a weekend I would have expected not luxury but at least a decent room. Will never return and will never recommend to anyone
They are doing general cosmetic remodeling which will be great however I would recommend that they have a team of structural engineers inspect this building. The rate for our room that had no microwave or refrigerator was way too high to begin with. Add to that a sinking sidewalk near the foundation at the entrance, a very noticeable tilt to the room, jackhammering from 8 to 4, all the cosmetic remodeling limiting the useable space in the lobby and it sums up with "I will never stay there again" I must say that all the staff were very friendly and professional. The room was as clean as it could be with wear and need of general maintenance.
Bed was very comfortable. View of park was beautiful from 1 window, had view of roof and air conditioning unit and pigeons from side window. Staff were very helpful. Cleaning staff were brilliant, the room was always spotless. A nice hotel, would like to revisit once all the renovations are finished as they spoiled an otherwise lovely stay. As the whole hotel was undergoing renovations, there was no proper reception area. Had problems talking to staff during check in there cus of the loud drilling. Only had use of 1 lift for first 3 days of stay due to new flooring being laid. Often had to wait over 10 minutes for a lift that wasnt full! Stairwells were out of action, again due to renovation work. There was no direct access to the onsite restaurant. And as there was no lounge area and the pool area was closed, the only place you could hang out was your room. The coffee maker was in the bathroom, which was the only place you could put it. The microwave and fridge were adequate. The air conditioner could do with up dating as it was very noisy. The room itself was noisy due to the thin windows and traffic noise outside (also there local were road closures during our stay so there was constantly a traffic jam outside) The room itself was smaller than it looked on the website, but there was enough space for everything. Windows need a good cleaning, or better still replacing with double glazing.
Very nice helpful staff. it will be wonderful when they are finished with renovations. Beds were comfortable and service was very good. Great location for the music venue we attended. Great food places nearby and short walk to shops.
From the moment you walk in to this place, there is construction noise and dirt, which means no lobby--and no pool! This should have been advertised because it makes the facility unusable for families with children. While the roo s have been renovatedand the bathrooms detailed, queen beds were swapped for smaller double beds and the bathtub looks old and dirty. Marginal for business traveler. Glad e are staying just one night
The hotel was having a total makeover which no one told us about so there was dust all over the place. The elevators didn't work as expected and you couldn't get to the first floor by stairs because they were remodeling as I already said. No one apologized for this inconvenience. On the other side, the rooms were super clean and organized, cleaning personnel was very polite and careful with our belongings. The front desk was ok. There is a guy on the front desk that doesn't smile and is always in a bad mood which makes it really awful to ask him for help. The personnel overall was good, the experience was ok. I would come back but the only thing that really bother me was the fact that they were remodeling and nobody notifyed us until we got there. Parking costs 51$ they only have valet parking but they know other parking spots which the front desk personnel will guide you
This hotel was extremely overpriced. It looked like a run down hotel from the 70's. It also was under renovation and the lobby was completely torn apart. It made me feel sorry for the employees. We checked out the next day even though we were supposed to stay a week. I spent until 2am trying to find another hotel to move to.
Let's be honest, you probably stayed here or considering staying here because the rate is low relative to hotels in the area. As indicated in other reviews, it is a an old hotel and the interior is undergoing major renovations. The lobby truly is a construction zone. Our room was mid-way through renovation: bathroom was brand new, as was the wallpaper and bedding. Carpet and furniture were older. However, the room was clean and spotless. The location is fantastic if your goal is to visit the museums or Soldier Field; if you've researched you know this hotel is the closest. There is also a Metra station less than a block away.
This facility is undergoing a much needed major renovation. The lobby and adjoining areas were completely torn up and made available for visitor use. The rooms are generally outdated with carpets that need cleaning.
Hotel was undergoing major refurbishment of its foyer however this disruption did not excuse the apathetic customer service from staff on the front counter. The hotel lifts are slow and simply lack the capacity to transport the number of guests and the rooms are dated.
We stayed here for one night before flying home..Hotel is under construction to revamp the lobby...but the entire hotel is a mess. Very old, worn carpet etc...On the plus side the beds are super comfy, which is really important. Close to Grant Park and other attractions. Area around hotel a little sketchy..One night was enough for me.
We stayed here while in town to viisit friends and take in some Cubs games. Location can't be beat for sightseeng and tours. Parking is expensive, but that is to be expected in this City, especially in the downtown area. Staff here are excellent and the hotel is currently being dramatically remodeled. Suspect this may create a raise in rates down the road. However, unless it goes crazy, I will continue to use this for my stays.
Their under construction so when you walk in you walk in a tight enclosed hall way to their front desk. There's no flooring or a lobby or anything. I wouldn't have stayed knowing their under construction. Also the hallways are creepy and not a very welcoming feeling... However the room is decent and comfortable. Wish I would have picked a different place... There's also a $50 deposit fee that I wasn't aware of....
The hotel is under renovation and looks nothing like the pix. Very deceptive not to state this on the webpage. Very noisy (scary) A/C unit. Housekeeper short-sheeted the mattress pad - who wants to sleep on a hotel mattress with nothing between your face and the mattress but a thin sheet? I remade the whole bed. Ugh. No hand towels in bath, which was tiny. Can hear whole conversations through the bathroom vent. Other than the park across Michigan, the immediate area has a scary feel and there are few dining options within a short walk. I had no choice but to stay here ( hotel where my conference was was above per diem)...
We arrived on Sunday July 15th staying just one night. The lobby is being renovated but everyone was very warm and welcoming and they quickly processed our reservation. We received a room on the 8th floor. It has been recently renovated and is very nice with fantastic views. The room was very clean and hotel offered free internet (which is a nice touch as most places charge at least $15 per day) and we had breakfast in the adjoining restaurant. The hotel is so close to everything downtown and is in a great location.
This hotel is undergoing renovations and I would not stay here again until those are complete. The location was good - walking distance to Museums and CTA, but hotel was run down. We had to slam the room door to shut it, there was some peeling paint on walls and ceiling, some cracks around the door, and some mildew on exterior wall near A/C unit. I also would have liked it if the elevators restricted access to those with a key. I'm sure it will be much better after renovations.
Walked into the lobby to find it covered with particle board and the hotel undergoing major renovation. The rooms were ok (not yet renovated) and the pool was closed for the season. Overall, the high point of the hotel was the location--easy walking to the Field Museum. We were on the street side of the hotel which meant we could see the Navy Pier fireworks from the room, but downside of this location was lots of Michigan Avenue road noise...all night long. Beds were old and not very comfortable. There was no refrigerator. Shower valve had to be repaired mid-stay. Double room was stocked with only 3 bath towels. Plaster dust on the floor was never vacuumed up during our 3 night stay. WiFi was unstable. The desk was helpful and the lock on the room door worked well. Overall, it was the cheapest (non-scary) option that allowed walking to the museums, but badly needs the in-progress renovation.
Stayed during the Chicago taste fest 2016 although the lobby was being remodeled it was a pleasant hotel. We arrive late in the evening early morning no problem with check in at all. However we did call and inform we were arriving late. When when we arrived like I said the lobby was being remodeled we thought the we reserved a dump. Nope. Staff was pleasant check in a breeze. Rooms surprised us with the remodeling if the lobby and the not so up to date hallway decorating. Nice clean rooms air was to toooo cold and it was 85-93 degrees at the time. Beds were super comfortable!!!! Bathroom clean and neat. Housekeeping was nice enough to not knock on the door waking us to clean yet just noticed us leaving. Upon returns to the room it was clean. We stayed a door away from elevator and across the hall from soda machine (that was the only thing I complained about someone jamed tokens or some type of coins in it so it didn't work). All in all I had a great experience here. In walking distant of everything needed.
stayed two nights may 2016 and was happy with our room and the hotels position in town' somewhat small bathroom but adequate.large bedroom clean comfy bed. a little noise but then again we are a sensitive to noise. \\renovations underway during our stay but caused no trouble.check in and out very fast. supermarket five minutes walk away selling all needs including alcohol. walking distance to central city.\\we would stay here again.
Excellent location, Room is quiet and clean. However, all the hotel needs remodeling. The swimming pool was closed, bathroom was old. From our experience, service is poor. We asked for a face towel because ours were not changed, they say yes, but they did not changed them. Same thing for wake up call that they never made. Air condition is very loud and bed is not comfortable. Taking in account the high price of this hotel with no breakfast, we are sure that there are others hotels well located near the attractions for the same price or less. We do not recommend this hotel
Where to start, noisy a/c; very poor sound insulation of windows (even outside voices could be heard), no front lobby (under construction), no pool or sun deck, $52 valet (car left on street for 4 hours before moved, no area to unload/load (unless you double park, front desk forgot BW Rewards number now I need to spend time requesting adjustment), room information says (safe in room) which wasn't. Definitely a poor choice.
They are doing some remodeling but really need to do a total. This is a great location for soldier field and Grant park. L is right across the street and they have great Valet on 11th street. Just around the block there is a BQ place called Belly Up on Wabash. Awesome food, great price. This hotel is old and you have to consider that when booking but it is a great location with a great staff.
If you are looking for just a room to stay near Grant park, this is the place. Don't expect more than that. Rooms were clean. And it is on Michigan avenue. No noise at night. That is it. When I about breakfast, I was told that each BW hotel is different, and they don't serve breakfast. I can eat at the restaurant outside. I didn't have that experience at other BW hotels I stayed earlier. But for that, not a bad place to stay over night/
Excellent location. Room is quiet and clean. Cost is high for the room value. Parking is unreasonably high being adjacent to low cost parking facilities. Refrigerator and microwave are not available. The room lighting needs improvement. The air condition is very loud.
I booked a room easily on their website for a decent fee per night. I chose a room with a king bed. I chose this location due to its price and as it turned out its location. When I arrived, it was prior to check in time and I was hoping at minimum they'd hold my bag until 3pm. To my surprise, they checked my in and I was in my room by 12pm! The staff was efficient but I didn't get a friendly vibe. But that's ok, since this is the city of my birth and I don't expect everyone to be nice. The larger downside, is their current renovation. There isn't much of a lobby and it's quite dark, day or night. I got on the elevator, which was tight with just me, my 1 piece of carryon luggage and another person. My room was on the sixth floor and the first thing I thought about after getting off the elevator was that the hallway was also dark like the lobby. Then I saw the ice machine and I prayed my room wasn't next to it. I guess I said my prayer too late; because the room was sharing it's wall on the other side. I hoped that I'd wear myself out during the day not to notice it at night. The room was nice; what I expected. Bathroom is small, but I'm in a major city, so space is limited. The room has plenty of lighting though. The bed was medium soft and the pillows weren't my favorite. But since I was only staying three nights, I could deal. The a/c blew cold air but quite noisily. From time to time, housekeeping and other guests were just as loud, especially in the morning hours. My view was ok; could see the Museum Campus from the window. There is no microwave or fridge. And while they did advertise you could access their wifi with a particular code, I was not given mine. Everyday, the bed was made and a new floor mat for the bathroom was left. A problem I had and it's a smallish one: no water in the vending machines. I had to purchase water from the restaurant, that's normally attached but not currently due to the renovation. Speaking of favorite restaurants, this one is around the corner from my FAVORITE breakfast/lunch place --- Yolk!! So that made up for the lack of light, little lobby, no business center and detached restaurant. The best part of my stay was: NO ONE got ice at night.
No pool no breakfast very noisey. Was not aware it was under construction. Good location to the L. Would be a good hotel if it wasn't for all the construction. Front desk was helpful but could not help with the problems
This is the closest hotel to the Shedd Aquarium, Field Museum, and Adler Planetarium. If you are traveling with kids and want to be close to these attractions, this is your place. But, you should know the hotel is under construction. The pool is closed until 2017. The staff is great, friendly. There are normally plenty of cabs and you are close to the Roosevelt train station. There is also a Trader Joes a block away. The walls are thin, you will hear what is going on in the rooms around you. All this said, I would stay again and I look forward to this hotel once the current construction is complete. If your Room doesn't have a fridge just call the front desk and they will deliver it.
I was very disappointed in my stay at this hotel. The building is so old and not well kept. It's currently under construction and can hardly operate during this time. The $52.00 valet service is a joke. Took almost 45 minutes to get my car in the am, while no one else was waiting. The elevators are scary. I would never go back to this hotel. Waste of money.
Rooms dated with fixtures that were shoddy in the bathroom. Noisy and cramped. No queen bed options. Coffee was awful. NO BUGS! We checked. Front desk was wonderful. We visited during a renovation and it was awful. Should have been told this before hand.
We were on the start of Route 66, this was our first stop. Foyer undergoing lots of renovation but didn't interrupt our stay. Great rooms, nice and clean, lovely comfortable beds, no breakfast but yolk next door. Walking distance of route 66 start sign but we did get a taxi to magnificent mile. Would def stay here again
The staff was amazing and I felt at home and welcome. Everyone learned my name even. Great experience. I moved hotels from a much more expensive location because I was dissatisfied with the other hotel's room. Even though the lobby was under construction, my room and the staff were exceptional. Would definitely book here my next trip to Chicago!
We booked this hotel for one night because of its proximity to Soldier Field, so we could walk to a Copa America game. We used Southwest Rapid Rewards points to book (this comes into play in a minute). When we arrived, there was a HUGE line. We waited in a tiny hallway (about two feet) due to construction - clapboard and exposed lighting everywhere. It was so bad, I contacted southwest that day to explain about the construction as it was NOWHERE on the hotel's website. The room was clean, so we stayed since we had to get to the game. Fast forward 16 days and I notice a charge on my credit card from Best Western Chicago. I contact my card services, explain that I booked with points but put the card down for incidentals and was confused as to why I would be charged $210.15. They were unable to reach the hotel, so they suggested I dispute the charge. I did so. The next day, I talked to a wonderful man from Chase. I explained the situation, that I had booked with points and then got a charge from the hotel 16 days after my stay. We conference called the hotel and spoke with one of the staff, Chastity. My representative from Chase explained the situation, and she said she had me down as a no-show so we were charged. I began to laugh and described our wait and the hotel and then mused that since I booked with points, obviously I showed up because they had my credit card number. She put us on hold and my representative called another number for the hotel. Who also put us on hold. Chastity came back finally and said she couldn't do anything because we had "no-showed" and transferred us to her boss, where it immediately went to voicemail. At this point my Chase representative had had enough, as it was obvious I had been there and the charge should not have occurred. He said he was going to credit me and that if they disputed the credit back he would be in touch, but that he didn't think I would need to. Overall, the hotel is in desperate need of the construction they have not advertised about and in need of an attitude adjustment.
Upon arrival we were met by alot of chipboard as construction is in full swing, this being an older hotel I'm sure needed a major renovation to the lobby. Check-in was fairly painful with a minor wait, The room was standard with 2 double beds, TV, desk, coffee maker, free wi-fi. The room was very clean and the staff friendly. Good value for the money spent. There is valet parking but is very expensive $52.00 per night with as many in-ot privilages.The location is very close to Michigan Ave. and handy to the public transit system. If you plan on staying and going to use public transit I would suggest the day pass for $10.00. There are a few diners in the area, I would suggest going to Eleven City Diner you will not be disappointed, it is located behind the hotel on Wabash.
This hotel needs a total make over.The lobby is under construction.They don't tell you this when you book it.No amenities,restaurant,or gym.The ice maker didn't work.The beds are very lop sided.the ceiling needed repair but it was a clean room.
Clean, comfortable rooms. Friendly, helpful staff. Hotel under construction was a bit inconvenient and no free breakfast as advertised. The location was good for the price. Next time I would rather be a bit further north to be closer to Millenium Park and other attractions. Easy walk to park across the street near lake.
under remodel and did not have all the accomodations we booked, allowed previous night guest to stay which left us without the room we booked way in advance. Dumbed us in another room which was terrible. Small terrible place. No breakfast offered no pool.
Rooms are typical of a value chain like Best Western. Small beds but pretty comfy. Clean. Very basic amenities. Excellent location and a great value for being right in the city HOWEVER the entire place is under construction right now which means there is noise, debris, and the place looks like a dump. The front entrance (which has boarded up windows) funnels into a tiny plywood tunnel leading towards the front desk. There is noise from 8am-5pm, the elevator is slow, the halls have junk in them, and THE POOL AND ENTIRE SKY DECK AREA ARE CLOSED. I was not told about any of these inconveniences when I booked my reservation. If I had known I would have gone somewhere else. The hotel will be great once everything is cleaned up but I really wish I would have known beforehand.
As all the other reviews state: under construction and priced accordingly. The beds, carpet and bathroom were good, clean. Ugly on the outside and the lobby was all boarded up - no big deal for us. The elevator was dated and the hall was lit like a prison - ok. What I was most disappointed with was that the chairs and couch in the room were old, stained and gross. I don't get it. This stuff is not expensive compared to the revenue. Only recommended if being in the area at this price is highly important. Also Yolk next door has great breakfast.
Overall a GREAT value for the location and what you get. 2 couples with 2 rooms for 2 nights. AC was great on 90F days, everything about the room was pleasant and nice. Free WiFi was nice, no aggressive bellhops, pleasant and helpful front staff. Tried to stay here again 5 days later and it was understandably full. Nice views from our room of the Field museum and Shedd aquarium. PARKING was $30 a day at the condo nearby and was secure and great. Negatives: I wish it had a refrigerator. One room didn't have a working safe, custodian came and changed battery (safe failed again the next day).
If the pool would have been open and the hotel lobby not under construction, it would of been PERFECT!!! Rooms are clean and quiet. Very busy hotel I would stay here again, the location is perfect right on Michigan Ave
Booking was easy, good price. Email reminders with links to surrounds activities, they were great. The Hotel, We didn't know it was under construction, pool closed, lobby closed, parking 2 blocks away. these things were painful!! Called the front desk two times to have blankets and towels brought to the room...they weren't delivered. getting past all that the room was small but clean. Bed was comfortable, good water pressure in the shower.
When approaching the building, I felt one of those moments, you know - when the coach pulls up and you hope its not your hotel... But it was. Externally, the appearance of the building needs some improvement, the cement is blackened with dirt, the windows need a good scrub & the signage looks like it has been there since the 80's. Upon arrival in reception, we were greeted by lovely chip board, boarding up most of the reception area, but leaving just enough room to stand at the reception desk and get into a lift. The room itself wasn't as bad as expected considering the level of expectation i had based on the aforementioned observations. It was an average size with 2 double beds and a flat screen tv. The bathroom is small but has everything you need in. The bath however did not drain properly, when having a shower it fills up quickly and took around 10 minutes to drain after turning the shower off. Half of the power sockets did not work. For the sake of a 2 night stay, all of these issues I can forgive IF you can get a good night sleep, which was impossible. The workmen working on the reception area work till around 2 am (ish), so when your trying to get to sleep, all you can hear (even on the 8th floor) is drilling and general construction noise. I'll leave you to guess what my recommendation would be for a stay here......
The overall stay with them was great. The room was clean, the staff was nice. The only things that were a problem during our visit was that the lobby was under construction so it was cramped at times and noisy and the TV in our room was kind of flakey. Other than that our stay was great.
We stayed here on June 7th to attend the US Men's Soccer Team match at Soldier Field. We choose this place based on location and knew that it wasn't a high level hotel, but was supposed to be a solid place to stay for a night. However, there were issues that I will describe below. #1. The lobby and perhaps other areas are going through a remodel so there is no space in the lobby... it's boarded up. Not a huge deal because we were only there a night, but check-in was painfully slow because they will not start the process a moment before 3pm. So, there was a line going out the door waiting to check-in. #2. There is no parking. they have a 80ft area outside, but cars are almost always parked along there or taxis take up the space, so near 3pm expect to circle the area for awhile before you have enough room to pull up to the curb. #3. Parking is valet only and $50+. The thing they don't tell you and we didn't find out until the following morning when we waited to get our car was they don't even park on property but instead they lease space blocks away. Also, they will not be reliable for damage their driver or to your vehicle en route to the other place or back. They damaged our car and marked a ticket showing the damage was already there. They did this after they damaged the car... there was no inspection with us marking the ticket before they took possession of the car. So, they will damage your car and then mark it off saying it was existing and stick you with the damage. #4. The management is clueless. The manager working when this occurred, Octavio, came out to view the damage and said he agreed that the damage looked new. He was the person who disclosed that the car wasn't even parked on their property and why it took 20 min for them to bring my car to the entrance. He also gave the impression that their insurance company would take care of the damage and that they would call me that day. Nobody called... I called and got no return call. So, I emailed them and shared the details with the another Manager, Mauricio, and sent him a picture. He said he would talk to his staff and let me know. After almost a week I had to reach back out to see where things were at. Mauricio simply said he spoke to his staff and didn't believe the damage was their responsibility. He admitted they should have gone over the car with me prior, so they failed. He admitted they should disclose the car is leaving property and they didnt... so failed again. He said he believed his staff, but wouldn't call me a liar... just that he wouldn't take responsibility nor liability for the damage. Do not stay here. The location is good for the parks and Soldier Field. The place is decent though not high-level or elite by any means... but room is solid. The problem is they will gladly take your money and not disclose they won't cover damages and that they park your car blocks away... you are playing Russian Roulette when you give them your property. Mauricio didn't care... said he hoped he would earn my future business, but was going to disappoint me and blew off my claim. Don't let this happen to you. Pay more and stay down the street... saving a few dollars will cost you in the long run if you trust them with your property. The customer service and satisfaction is not a priority here. You have been warned, but I am sure Mauricio will reply to this trying to downplay everything I described in this review. I should give this place 1 star, but since the location is good and room was ok they get 2.
There is construction gong on and it is inconvenient. Initial room given was bad and had to change to another one next day. Must complete the construction/renovation quickly. A complete makeover is required
This is not an expensive hotel by Chicago standards, so do not expect 5 star luxury. However, it was perfectly adequate for our visit to the City. The bed was comfortable and the room was clean. It is all looking very tired but they are in the middle of a renovation project, so I would expect things to improve when this is finished. It is noisy as the windows are not particularly double glazed and there is a lot of traffic noise. That said, it is in an ideal position for visiting the City - very close to the train line which is excellent. You can walk over to the lake shore easily and Grant Park opposite the hotel is lovely. It was easy to walk everywhere. The staff were helpful and friendly and we had a good stay here.
Was in Chicago for a conference at the McMormick Center. This hotel was a about a mile walk from the McCormick straight down s. Michigan Ave. It's also right across the street from Millennium Park with lots of great places to walk to. The hotel is undergoing a pretty extensive renovation right now, so it's looking like a construction zone. The room I had was quite nice and comfortable. For the price in Chicago, this is a good place to stay and should get even better when all the work is done.
This Best Western is in a great location and definitely a bargain compared to the other hotels in the area. The lobby is under construction which makes checking in and out a little crazy. There is no breakfast either which is a staple for every Best Western I've been to. Not sure if this will change once the lobby is up and running. The restaurant attached to the hotel does have great food! It is also two blocks from one of the stops for the hop on hop off bus. Also very easy to walk to just about everything.
Accommodating staff and convenient location. Easy walk to the Art Institute of Chicago, Grant Park and Millennium Park! Superlative recommendations from staff for cultural sites and cuisine. Construction proceeding rapidly: should be completed shortly.
Rooms that have been updated are fine although bathrooms are mediocre. Floors that have not been renovated are depressing and make you feel like youre staying at a true "fleabag". Left after the first night in spite of having a 4 night reservation. All in all just a depressing and ridiculously overpriced place
Terrible. There were holes and stains on the lampshades, curtains and window shades. The window AC unit blew air on the disgustingly dirty curtains overnight, which propelled a dozen dead insects onto one of the beds. Check-in and check-out were extremely inefficient. Management should not make this room available for renters at any price, let alone the $300+ that I paid over Memorial Day weekend. I doubt that I will ever stay at a Best Western again. Staffers - you are remarkably resilient and positive, despite the terrible environment.
In town for a conference at another hotel a couple of blocks away. It was great to be able to walk in Grant Park during the mornings before the conference. This hotel is close to many museums, restaurants and attractions, the walk to Navy Pier is a bit of a hike, but still nice. The rooms have been updated, with very nice bathrooms and have plenty of light. The bed was comfortable. Noise was not bad considering you're in the middle of the city. (some train noise) They are currently remodeling the public areas, I expect the hotel will cost more next time I'm in town.
For our anniversary this year my husband and I decided to "escape" to Chicago for the weekend. We wanted something in the heart of things and unfortunately in Chicago that means paying a pretty penny. While this Best Western wasn't low cost, it was much less than the other options on Michigan Avenue and it was ideal for those willing to walk a little bit to find great food and attractions in Chicago. The hotel was under construction when we got there with boards on walls in the lobby area. The pool was also still covered so we couldn't use the pool. The front desk staff were nice. We arrived early and they stored our bags for us until our room was ready. The hotel was attached to a restaurant and the lady working the coffee bar was very friendly and helpful too. We came back a few hours later and easily finished our check in and got our bags. The elevator wasn't too small and ran quickly enough. Our room's view was sort of boring, looked over the covered pool and a little park area a few people were walking their dogs in. The bed and bathroom were clean but there was a lot of white (maybe from construction?) dust along the floor boards in the room. There was a tv (no HBO :( ) and a dresser of drawers, couch and table area too. It was a decently sized room. The wifi was free and while not super speedy, it was fast enough. Water pressure in the shower was good and the water got warm fast and stayed warm. The biggest plus to this hotel was the location, near the Field Museum and a short walk to Millineum Park and tons of great restaurants along Michigan. We walked to the Art Institute and could have walked a bit farther to get to Navy Pier. We were thrilled to have a place we could take the L (subway) to and spend a lovely weekend in Chicago without a car or needing a taxi. Check out was a cinch and overall we had a fair stay in this hotel and would look to return, especially once the renovations are done and the pool is open again.
Not the greatest looking hotel on the outside, but the rooms are very clean and updated. Lobby was being remodeled. The staff is friendly. Across the street from Grant park., 1/2 block to Traders Joes, 1 block from red line and 1 1/2 from green, orange, & blue
We had a two-night stay here. The hotel is convenient to many attractions in downtown Chicago. Lobby is under renovation, but we weren't in our room during the day, so it didn't bother us. The halls are dated, but the room was clean. There's an adjoining restaurant for coffee. The price was right for this expensive city, and the best thing was the incredibly friendly staff. Seriously, I'm not sure we've encountered such universal hospitality before.
As you enter the building, there is a strong smell of wood, due to the ongoing renovation, and we were concerned that this would be a problem - it was not, in fact there was only one very slight problem with our stay. Having come into Chicago by train were at the hotel by 10:30am, way before check in, so went to ask if we could leave bags and go out, but as it happened, our room was ready, and what a great room it was, on a corner, do dual aspect windows, bright, clean and attractive, and larger than expected. The hotel is in a nice location, close enough to downtown to walk to it through the park, On the route of a lot of the hop on hop off bus tours, 5 minutes walk from Roosevelt "L" station. And far enough out of town to not have the soundtrack of police sirens and car horns that pervades most American city centres. Our room had obviously only recently been refurbished, and they seemed not to have added a shelf in the shower for putting wash products on, this was the only issue at all with our stay, and we look forward to revisiting when the renovations to the lobby are complete.
This property is in a great location across the street from Grant Park and near many restaurants, museums and other city life. The property is currently under some pretty heavy renovation, the lobby is currently nothing but plywood except for the front desk. I also was on a floor that had not yet been touched. I'm sure this is going to be a wonderful place when completed. Until then, you may want to make sure you are in a renovated room.
Great location but the hotel is older and understandably was undergoing renovations consequently the lobby was, to say the least, a mess, conjested, crowded and barely enough to have more than 5 persons, including lobby personnel in the area at any one time.
You have to take into account that this hotel was being renovated while we stayed there (beginning of May 2016). That meant the lobby area was boarded up and there were workers 'at it' (making noise) between 8 AM and 5 PM. No problem when you are exploring the city and don't want to sleep in anyway. We stayed in a renovated room on one of the higher level floors. The room had a nice view, we could even see part of Lake Michigan. But the room had some moisture problems, condensation on the inside. The windows and venting is not optimal. The hotel should look at that. The outside also needs some TLC. But the location cannot be beat. We would come and stay here again and are curious to how beautiful it will become. Interestingly enough there is no mention at all of the hotel name or address on the invoice we got with our payment on it. Just our address, arrival and departure date, invoice number, date, printed by, room type, meal plan, taxes etc. but not the name and address of the hotel itself. Isn't that weird? This bill might be a collectors item.
Nice and helpful employees. Great rates during this time. No construction inconveniences. Offers valet parking or use parking garage next block up. Close to many, many tourist sites, esp Chicago Institute of Art.
Despite the fact that most of the employees were very helpful and the location is great, this hotel is a pass on every other level. The entire front desk area is under construction and pretty dank. Our room has not been updated since the turn of the century (probably before that). When I turned on the room air conditioner, it blew dirt, yes dirt, out and housekeeping had to change the bedding. Housekeeping responded within 5 minutes. She was lovely. The drapery is old and dirty, the mattress old. The room smelled musty. To add to all that, the amount quoted for the room was up charged by about $50. I cannot recommend.
Chances are you're looking for an economical place to stay in Chicago, and Best Western Grant Park has come up early in your search as it did mine. The location is terrific, with a beautiful park across the street, Roosevelt station and a Trader Joe's within easy walking distance, and excellent restaurants near by. But the place is under construction, the walls are thin enough to hear the TV next in the next room, for some reason on one of the nights I was there the hotel chose to use a massive noisy rug cleaning machine just outside my bedroom door (rm 620) at 10:30 at night, the fan in the bathroom didn't work so the entire room smelled musty, and there were no outlets near the bed which made phone charging inconvenient. I've uploaded some photos so you can see the raw wiring in our room, but you can't see the filthy windows or smell the must. I will say that our beds were made up nicely each day, but the registration desk staff was inexperienced and not that interested in making customers feel welcome or cared for. One morning the elevator was out of order. I guess you get what you pay for.
Though they were under construction during my stay, the room itself was very nice. The attached restaurant offered quick take-out breakfast muffins, etc. The location across from Grant Park was very convenient and offered a beautiful view. The staff were very friendly, caring and helpful. They commiserated when I did not get to do a night bus tour as it did not show up. A staff member took the time to direct me to a nearby restaurant still open so that I could enjoy a late dinner. I really felt they CARED. The room was nice but lacked a refrigerator and microwave and the TV remote needed new batteries.
Am not sure if the renovation work made the front desk staff cranky, but they weren't the friendly staff like at other BW's we stay at. No acknowledgement that we are Diamond members. All questions we had were answered like we were a bother. The big exception we're all of the door men we talked to over a three day period. They were all very friendly, welcoming and very helpful - great recommendations, too. Rooms are fairly quiet for downtown location. Was disappointed with extremely uncomfortable pillows. No blanket in room (comforters too hot for us), but very quickly supplied one.
The hotel is in an excellent location to get to attractions, restaurants, and both subway and bus stops, and there is a great breakfast place (Yolks) right around the corner. However, the room windows weren't clean, and there was nothing healthy in the snack machines (can be useful if you get in after the food places close). Staff is friendly and helpful.
Stayed here for one night during the week.5/11/16. Booked a room with double beds. At check in-personnel upgraded me to a King size room--Bonus!. room in the West wing on 6th floor. No mini fridge. Only 2 very slow elevators working. Construction at check in on many floors. Street noise very noticeable in the rooms (other guest also, complained on this. Rooms are small but adequate. Hallway carpets are quite dated. PARKING---- I already knew by reading other Tripadvisor postings that there was no parking right at hotel. BUT, just finding a spot to pull in was a real pain. around the block 3 times and was going to park in a nearby lot (but it was posted to be closed for 4 days starting at midnight that night--read all signs). Finally got a spot next to hotel to go in and check in. $36 for a no in/out privileged--$52 for valet. Need to call 20-25 minutes ahead of needed time, to front desk,to get car back to you. Not all floors had coke machines. I tried to walk to first floor via the stairs but due to construction had to stop on 2nd floor and take elevator down--Fire code violation?? Didn't try the coffee shop next to hotel. Walking time to Tavern on the Park is about 23 minutes. Great location for visiting Millennium Park. Staying on business--cost was almost $290 w/tax for the double room.
Building is undergoing renovation so lobby was a mess. The room itself had been newly redecorated so it was very nice. It was clean & the bed was comfortable. The room doors slam shut which is very annoying esp when you are trying to sleep. Desk staff & doorman were very nice. Location is good if visiting the museum campus. Public valet parking is 1 block away & was reasonable for Chicago rates. Cost of room was also reasonable. Once the construction is done it should be very nice. I would stay there again.
Staff were friendly, attentive, and quick to help. The cleanliness of the hotel was great. There was construction in the lobby but that doesn't affect the rating and shouldn't because it is only making the experience on the next visit better. The reason that the value gets a low rating is because for what we paid for I think that $52/day for parking is a bit much.
My son and I stayed here this past weekend. The staff was wonderful and the beds and pillows were amazing. Our room was updated. They are going through remodeling which has left the lobby in shambles. This didn't interfere with our stay at all. Hallways looked quite outdated and smelled smoky but I think the renovations will take care of that.
We stayed at the Best Western Grant Park for a special event in the city. It was just a few blocks from Grant Park and many great restaurants. The hotel was under refurbishment, but it wasn't an issue for our stay. The room was pleasant and had a great view. One thing to note is that valet parking is $52, but it's free in and out service. The staff was great and it was a nice stay for us.
This hotel is actually located on 11th Street and not on Michigan Ave, so when you go to check in, don't go to the wrong parking ramp! The valet parking for this hotel is a yellow line in front of the hotel on 11th Street, if there is space available. Letting people know that the hotel is currently under major renovations would be nice. Offering to help people that go to the wrong parking ramp because you fail to tell them to go to 11th street when they call in advance would be nice. When a person asks for accommodations when making a reservation a week in advance, it would be nice if the accommodation would be met or contact the person and let them know that the accommodation cannot be made. We asked for a soft chair with arms or recliner because my husband had shoulder surgery, and we got an office chair. Furthermore, with the lobby under construction, there were no other places that my husband could go and relax.
We were in town during the NFL Draft at Grant Park. The hotel was within 2 blocks of the entrance to the park. Very safe and clean. Overall, great experience. Rooms are small, but clean and well kept. There is construction in the lobby and entry area, so it is small, but service was great.
The staff here were extremely helpful. Our room was comfortable and clean. Beds were cozy, and we were able to turn up the heat (it was unseasonably cool). My young son and I appreciated the closeness of the museum campus. We also enjoyed a delicious breakfast at the restaurant (Mei's Kitchen). We had a great stay. Thanks to the front desk and concierge staff.
Upon arrival of what looked like a haunted house gone rental property. We realized they did not have parking for hotel which was never mentioned when reserving the room months in advance. They recommend a garage close by for $50 dollars a day I'll pass. We had to park 10 minutes away in a different garage for $25 a day. Once we walk bags through the streets arrive at hotel to find out they don't take cash and have no idea where a 5/3rd is didn't even ask if they could call us a cab. During all this we notice they happen to be renovating the whole lobby and some floors an advance notice of that would've been nice. Once in the room we noticed the beds had no headboards and shower was missing a drain cover. Will not be staying next time.
While I was a bit disconcerted to discover the hotel is currently undergoing extensive renovation, this still wound up being a most pleasant stay. While a bit rough around the edges, the hotel is clean, comfortable and relatively quiet. The staff could not have been better! They were helpful, personable and went out of their way to make our stay an enjoyable one.
Heater in room was loud and room was either too hot or too cold all night long. Couldn't maintain a consistant temperature Only had a lukewarm shower in AM Great location with view of Grant park and close to museums, but not a great hotel
Since our flight arrived late in the evening, and we had an early morning the next day, we didn't get to spend a full day (or night) at this Best Western. But the price was right, parking was nearby ($25) and it wasn't far from our final destination. Check-in, even at midnight, was a breeze. The young lady on the desk had been anticipating our arrival and made sure we were checked in promptly. The room she gave us had a spectacular view of the park and the Field Museum. The front desk clerk (Halle?) gave us some helpful suggestions for dining at such a late hour. She made our late arrival so much more pleasant. My only quibbles are that one of the elevators smelled of urine and all construction areas are not clearly marked-- I accidentally entered one when I stepped off the elevator on the seventh floor, looking for a vending machine. But other than those two things, it was a nice, if short, stay. If you're on a budget, but want access to downtown Chicago, I'd recommend this hotel.
This hotel looks pretty drab from the outside, and the lobby was torn up with construction. The room was quite nice, though, with a good mattress and great showerhead/water pressure. Walls are thin, so hope that you have quiet neighbors.
The hotel is under construction and the current front desk décor is plywood. The front desk staff was wonderful - very nice, efficient, and welcoming. They are very excited about the renovation project and said it should be completed by fall. Our room was on the fifth floor, which I do not think has been renovated. The hall is kind of dark and seemed dingy. Our room was OK - clean but rather dated. The bed was comfortable and clean. The hotel is reasonably priced. It attracts a younger crowd (at least during our stay), which was OK with us. Only complaint was the 2:30 a.m. jolt from a deep sleep courtesy of the people next door returning to their room feeling quite jolly (and loud ). Overall, we enjoyed our stay (except for the boom-box party next door at 2:30 a.m.). We don't spend a long time in a hotel room when we visit a city, so this hotel for the price met our needs. Would stay there again.
Its a great location. Right across from the park. Running/walking/biking right across the street. there was no need to drive anywhere, everything you'll need is within walking distance. The staff was very friendly and helpful. The restaurant downstairs, Mei's Kitchen, was really good and convenient. Get a window seat and you might get to see some LARP action in the park. :D The hotel seemed like it had some construction going on, but I was up an out of there by 7am every day and wasn't back until after 3. I didn't see or hear any of it going on. The rooms were a little small and there was no microwave or fridge in the room. But the beds and pillows are 2nd only to my home. :D All in all it was a great stay and I'd recommend it if you have some business in the area.
The hotel is in a great location (Roosevelt station on the red line) super friendly staff and really comfy comfy beds. But....I know it's not the hotels fault that they are being renovated but drilling at 8am directly above your bed is not cool. There was no mention of it when we booked either.
Under construction, beyond that still nothing to offer but location. No open pool, no hot tub, no sauna, no open workout area, the place was covered in plywood, but we paid the same price. The building is a bit like the Leaning Tower of Pizza.
Don't go anywhere near this place until they have finished the construction/renovation. Its dirty and has structural issues (e.g. room 409, where a ball would have rolled downhill due to the warped structure. How they can rent this room, let alone place the bed so that it is totally apparent that the foot of the bed is way higher than the head of the bed is mind boggling). They got away with charging top dollar for a sub par property due to location and the fact that they negotiated the rates as part of the conference I was attending. Had I known what I was getting for the $$, I would have gladly paid another 30 dollars a night and stayed at the Hilton two blocks away.
Blood on my sheets. Fix the wall lamp in room 925. Move the bed over. As I walked past the bed, on my way from the door to the far side of the room I routinely clipped the bed frame. It almost tripped me a couple times. The frame was covered by the bed covers. Don't have a sign that reads from 8 to 5 when construction noise was constant and MARK THE ZONE WITH SIGNS THAT TELLS ME WHERE TO PARK IF I AM USING VALET SERVICE
The hotel is currently under renovation so if you plan to stay there in the next few months, don't count on sleeping in as construction starts at 8. Hotel is located across from Grant Park, near Soldier Field and walking distance from the "Magnificent Mile". Parking is pricey at $52 (US) for the valet service. You can self park a block and a half away on 11th ($25/24 hours). This is also one of the few Best Westerns that doesn't include a free breakfast. If you want a downtown hotel at a reasonable price, this one fits the bill.
I really enjoyed my stay at the Best Western on Grant Park. The hotel was under construction during my visit but that was very easy to overlook with the friendly staff and updates being done to the rooms. The bed was super comfy and the completely updated bathroom was a plus. The hotel was in easy walking distance to the Shedd Aquarium. The only downfall is the hotel does not have a parking lot, but I guess that is alot of places in Chicago. We used an app called spothero and was able to secure a parking spot for two days close to the hotel location. I would definitely stay here again.
The staff were nice, the rooms were clean, though walls were a bit thin., the location was perfect as my friends and I were participating in the Shamrock Shuffle which began and ended at Grant Park, The only problem we had was that the hotel had these large groups of international tourists which all checked out at the same time. The remodeling of the lobby made the lobby space extremely limited and having a group of 50 people meant my friends and I had to practically crawl over them all to get both checked in and out ( yes another large group checking out the next day as we were checking out) This also caused overcrowding on the elevators of which there were only two. I finally gave up and took the stairs as I only had a small carry on bag. Overall,this hotel was a little cheaper than the Palmer House where we stayed for the Hot Chocolate run a few months earlier, but not sure I would return unless I knew the full lobby was opened back up.
This hotel had friendly staff, clean rooms, comfy beds, free wifi,and a great location. They were a little outdated in decor but I can overlook that for comfy beds, hot water, and free wifi, all of which were present. There was a water leak on our floor but they quickly had its dried and restored water to the place. We didn't even notice any inconvenience . They also were in the midst of updating rooms. Our bathroom you could tell had been redone and the beds were great. Just needed to finish halls and room decor to bring it up to standard. But those are minor things that factor into my stays.
Stayed here this past week; while construction is on-going on the upper floors, noise in the early morning hours was inexcusable...their own signs said work would start at 8am, however, we were awoken by banging around 7am on two mornings. Complaints to the front desk were promptly answered AND we were given a 50% discount on the room for those two nights - THANK YOU! Hotel is very clean and nicely situated on Michigan Ave - we'd stay again if it wasn't for the remodeling.
Basic hotel but under construction with Excellent staff that will go above and beyond to make staff great. Very good location for Chicago was within walk distance of most tourist things and convention center.
One positive...staff on reception very friendly and helpful. Major renovation works being done to improve the reception and looks dreadful. Tried to use the stairs and could not get into reception as they had locked the door! Told the staff my concerns if there was a fire, still didn't sort this. Whole hotel is dated, run down and in need of a major facelift. Area is good, opposite Grant park and near the museums. The restaurant next to the hotel does great food for breakfast at food prices, but this hotel is not of the usual Best Western standard by any level
Great view beautiful, clean and well appointed. I accompanied my husband on a business trip and found this to be a very relaxing place to stay in the south loop. Conveniently located along Michigan drive, we were close to shopping, restaurants and of course the beautiful parks, Shedd Aquarium, etc. I would definitely stay here again!
Lots of construction!! My first room had a bad leak at the window. I was upgraded for that. The second room we didn't have hot water. Showers were pretty cold. The staff was very nice, if the construction is done then maybe it would be fine. The location is great.
The rate and location made this the perfect place for us to stay. We have three small kids. It is within walking distance to Shedd Aquarium, Field Museum, Millennium and Maggie Daly Parks. The room and bathroom were nice and clean. All of the staff that we dealt with were professional and very helpful. The day that we checked out, we were still going to be in town sight seeing and they kept our luggage until we were ready to go. It allowed us to enjoy the rest of our trip. I am already recommending this hotel to others. They are in the process of renovating the front desk area, but you really couldn't tell as they kept everything clean and blocked off from the customers. They don't serve breakfast, but there is a nice restaurant connected to the hotel that serves a wide selection of good meals.
My fiancee and I stayed at the Best Western Grant Park for one night. I ran the Chicago Quarter Marathon and went to the Art Institute for the Van Gogh exhibit. The hotel is in a convenient location halfway between the Art Institute and Soldier Field, where the race starts and ends. The $128 for a standard king room seemed like a good rate, so I went for it. The front desk area was under construction, but the area was still clean. The front desk employees were also very helpful. The room was recently updated and has a fresh, modern look. The bathroom is small, but nice and the rest of the room is a good size. The bed was comfortable and the room was very clean. I couldn't find CBS on the TV, but there are plenty of channel choices and I liked having a flat screen TV. I wish there was a small mini fridge and microwave in the room, but I understand adding those to all rooms increases the price. Overall, I enjoyed our stay and would consider staying at the Best Western Grant Park again.
Excellent location in the South Loop with lots of great attractions and restaurants within walking distance! The renovated bathroom was pretty but the construction noise and the plywood and construction stuff in and around the hotel detracts from the overall experience. When the renovation is finished, it will be a good place to stay that is central to many things that Chicago has to offer.
Good place to stay, very close to the museum campus, a short walk away. Helpful staff. Step over to Michigan Ave. and grab a taxi, or pick up the bus north or south to the other downtown attractions. We did not use parking because we took the train to Chicago. They're working on the lobby, but it didn't affect our stay. They set up a frig in our room so we walked to the Trader Joe's in the same block and bought food for breakfast, saving a little money.
The staff was very friendly and always willing to help with whatever was needed. They were very helpful and did a great job of explaining the bus routes we needed to take to get where we wanted. The hotel was in a walking distance to many of the places we wanted to visit! Having a restaurant right there was also a plus. The hotel is currently under construction which the staff was very apologetic for. There was some noise due to the construction and limited space, but overall the great service was made it worthwhile.
Stayed there while visiting Columbia university. I was just looking for a safe place near the college so i didn't have any major expectations. The building could use some renovations (which they are doing) and is conveniently located in a very nice area close to museums, restaurants, parks,etc. They dont offer breakfast but there is a restaurant within the premises that offers it. I did not go there, but next door to Yolk as well as the nearby Starbucks. Upon arrival i was informed that the lobby was being renovated and that there would be noise downstairs during business hours. Check in was a pleasure and the staff were very courteous and professional. My reservation indicated just one bed and they were happy to switch me to a room with two beds since i was traveling with my son. When they noticed that we were staying for more than a couple of nights, they offered to provide us with a fridge at no cost, which i thought was a very thoughtful gesture. The next morning i was awaken by noise in the upper floor above our room, and when i asked downstairs they told me that the carpeting in the room above was being replaced. They promptly switched us to another room. The rooms are very basic but well cleaned and comfortable. I would say their biggest asset is the location and their staff who were always polite and willing to assist. Overall the service that they provided was amazing. I would definitely stay there again and recommend it to others visiting the city.
When we had looked at the reviews of this Best Western online, we were a little wary because they were not receiving good reviews. The only issue that we had was that our room was not ready when we had arrived but they quickly got it together for us. During our stay, they had informed us that there was a water main break on the upper floors and that there would be construction going on within the lobby and mentioned there might be a bit of loud noises. We were on the fourth floor and we heard absolutely nothing from inside our room or the hallway. The staff members went above and beyond what we ever expected. They were very courteous and very helpful for our entire stay. I would recommend this hotel to any of my family and friends.
This hotel is wonderfully close to the museum complex and the parks, and there's a great breakfast restaurant right around the corner (Yolk). They are currently renovating the lobby area so there is some noise and disruption of service. There was no hot water available in the morning for showers. The staff did the best they could to take care of us, despite the fact that their work space is significantly impacted. Cindy was especially amazing. A very bright spot of service - my car was dead when the valet went to get it, so he jumped it for me and got me on my way. Really excellent service. Hotel accommodations were average.
Every time we visit Chicago we stay at the Best Western Grant Park Hotel. We do not even consider any other hotel. Marites always accommodates our needs in a very welcoming manner. I find all the staff to be most helpful. The hotel is in a perfect location to museum and city attractions. A bus runs out front and the L train is a block away. Many eating establishments are close by.
Although this hotel is a bit of a 20 min walk from the Magnificent Mile, the walk is pleasant enough with lots of interesting buildings underway. The hotel is close to the Loop. A bit old though, it has all the facilities one would expect.
This hotel is in the perfect location for a family vacation. Walking distance to four museums, across the street from Grant Park, 3 blks from Red/Green/Orange L lines. 1 Red line stop from Chinatown. If you fly in to Midway, the Orange line brings you straight here. There are 2 groceries and several restaurants & coffee shops within 3 blocks. The staff, especially Tracy and Christopher on the front desk, have been absolutely great. Friendly, welcoming and helpful. The other staff has also been nice and helpful. I give staff and location 5 stars. The wi-fi has been reliable and the cable TV has all the channels we want. So is there anything we did not love? Well the hotel is clean but aging (they are currently upgrading). It looks a little rough on the outside but is much better when you step inside. The bathrooms are small. The room we have has double beds instead of queen.
We came in for an event and wanted a clean/nice hotel close to our even. Close to public transportation and easy to find. This met all our needs. Clean rooms /knowledgeable staff and very helpful in providing information when requested. Good price for location and hotel standard.
Was decent enough & served its purpose. Clean beds & bathrooms. Seemed short staffed & rushed. Cafe downstairs was a nice bonus. The location is the great thing about the hotel. Easy to get aquariums & museums.
I only stayed one night in this hotel but I can say that the price that I payed for one room was so ridiculously cheap! Yet, the room was way bigger than I expected. I don't understand why there are negative reviews. The outside of the hotel and the surrounding area looks like it's under construction, but the inside was not bad at all! Great service, internet, and deal for the size of the room you will get.
This is a great hotel to stay in if you are visiting Chicago and need a place to rest your head for a few nights. The staff was so accommodating and kind to us. It is a great value for such a central location.
Really enjoyed stay and staff. We had originally reserved room with king bed and pull-out sofa. Receptionist offered us a room with two doubles as she said we would be more comfortable. We thought that to be very kind.
I have been staying at this Best Western over the past several years when my job brings me to Chicago. The staff is friendly and efficient. I was here last week and the guest rooms are undergoing renovations. The location is close to highways and in a quieter area of the city. There are plenty of restaurants within walking distance. Usually the rate is very attractive except during the summer when the rates increase in all Chicago hotels. I intend to stay at this hotel during my future trips to Chicago.
The hotel requires one major improvement: replacing single layer drafty windows with modern two or three layer ones. It's Chicago and winters are cold, folks. Another peculiarity at this hotel that you have to ask for a fridge, they are not in rooms by default. Otherwise, our experience was mostly positive. The heater was powerful enough to warm the room despise the freezing draft from the window. Bathroom was in full working order. Valet parking was a big convenience in the cold weather, you just have to call the reception 20 min prior to the time you need the car. The staff was friendly.
Overall, we had a positive experience. We knew it was a farther walk from where we wanted to be (more in the heart of downtown), but the price - $80 was so worth it! We had a pleasant experience. Don't eat at the restaurant. Overpriced food that was McDonald's quality. Room was clean. I thought the bed was alright, but my boyfriend thought it was too soft. Overall, we enjoyed our stay!
Everything was perfect, only thing missing was free complimentary breakfast. The parking was extremely expensive which presented a difficult situation considering the location of the hotel in downtown Chicago. The parking was ridiculous. Other than those two items, I would recommend the hotel because it met all my needs and was clean, comfortable and the service was great.
The Hotel was a great price but for the smell that was in the halls and rooms, they should let you smoke in them. Parking prices are ridiculous. The Valet cost more than the room, and they park your car on the street and watch it, but it is still exposed to the elements and crime.
With exception of the loud rock and rock music at breakfast, my experience was excellent. I would recommend Beast Westerns to friends who would be visiting Chicago in the future. The location of the hotel for the purpose of my visit was excellent and the value for the money was nice.
The remodel has been a terrific improvement. Our King room was tastefully decorated and everything in good working order. The parking rate has increased to $50 (w/out tip), but is due to parking remodel and probably will not be that price permanently. Octavio was very gracious; he's a nice addition to the staff. We were unsure if we'd have to cancel but the time frame (24 hours) had passed. He acknowledged that we're frequent guests and Best Western Rewards members, and offered to make an exception. We did not have to cancel after all. One suggestion - our king room had only one wing chair and the rolling desk chair. I made mention to Octavio during check-out. Because the room was easily spacious enough to accommodate additional seating, I thought it worth mentioning. He concurred that since a King bed is a typically a two-person room, more seating would be a good idea. It's nice to feel valued.
The price for this suite in downtown Chicago was great! But the hotel is older and dated, the rooms not the cleanest, and our couch had a large hole in the fabric. Location is great, within walking distance of everything we needed!
From my room, I had a great view of Michigan Lake. Next to Michigan Avenue almost everything was walking distance. Located on the south side of downtown, it was great to be ½ a block from the Red Line (subway). This gave us access to the whole downtown area within a few minutes ride. We are planning on staying here again this summer. Even thou we live in the west suburbs, it is better to stay downtown instead of driving home after a long day of sightseeing and partying at night.
I found this hotel on Trip Advisor and am so pleased. The price of this hotel given the great location in downtown Chicago is excellent. The staff was super friendly and helpful, the hotel was very clean and quiet and the quality of the room was much better than I would have expected for the price. The bathroom was new and very nice and the bed was very comfortable. Definitely plan to go back next time we are in Chicago.
Stayed here for four nights. Approaching building from the outside was a bit disheartened. Looks in need of some serious upgrading. A bit depressing. Lobby is a bit dreary but relatively clean and inviting. Front desk staff were excellent throughout the stay. Corridors have seen better days, and flooring seemed uneven. Rooms themselves are well used but clean. Bed was comfortable, and bed linen clean. Bathroom well stocked and spotless. Had some issues with noise from neighbors (college party crowd) but front desk dealt with this promptly. Location is somewhat borderline when it comes to convenience. If you don't mind walking (or walking to transit) this hotel is convenient. Locally, there's not that much to see. There's a handy Trader Joes around the corner and some places to eat closeby. If staying in a hotel is part of your holiday experience, this place doesn't really fit that bill. If it's only a place to lay your head, this place delivers.
I am sick and tired of hotel reviews being unhappy over the stupidest things like the paint is the wrong color. I want a room that does not have bugs, the beds and room is clean in a safe area so I can walk outside and is not overpriced. So for me this was great. Chicago hotels are expensive this is was the best value for my wants and needs. The L train is two blocks away. This was my first trip to Chicago so maybe I had nothing to compare it to but I would stay here again
I did not like valet parking took a while to get my car at a non-traditional time. I did not expect it immediately at rush times but I thought at other times it would take over a half hour to get. Being from downstate it is unheard of having to wait like like that. I don't know if it is good timing or not it just seem forever to me. The hallways were narrow, dimly lit and had an awful smell. Hear quite a bit of noise from the hall during the night.
My family recently stayed at this hotel during our first trip to Chicago. We were on a budget when making a reservation and relied on reviews to select this hotel. The reviews were accurate overall. Yes, the exterior looks like it could be updated, but our room was very clean and mostly updated. I believe we were given an upgraded room. The bathroom was modern with neutral decor. It was very spa-like with a beautiful glass shower. Our room was on the small side with 1 bed but very cozy. It was a plus that it came with a mini-fridge and microwave. Our room was a corner room with views overlooking both Michigan and 11th, so we had an awesome view of the Museum Campus area, the lake, and part of the downtown skyline. What a great location to easily navigate the Chicago attractions. The staff were nothing but kind and helpful. Honestly, I would stay here again. If you want a clean place to stay at a budget friendly price choose this place.
Those who like brand new everything, stay away. Those who want a good value with great location and helpful staff, plus clean and quiet rooms, this is a god option, right near Roosevelt on the Orange and Green lines. There is a Trader Joe's right around the corner.
The hotel workers were so nice and helpful. The reservation process was very easy. I had 52 people in my group, and I asked that all the rooms be close together for supervision purposes. The hotel staff did an excellent job of accommodating us. We had to check out of our hotel by noon, but our train home was not leaving Chicago until 5:15. The hotel people were very accommodating in storing our luggage for us during the day. The location of the hotel is great. We could walk to lots of attractions. The hotel employees could not have been nicer or more accommodating!!!
My mom, my best friend, her mom, and I traveled to Chicago for a concert and stayed in a room at this hotel with two queen-sized beds for $300 per night. The location was nice, as it was within walking distance of Millennium Park, Soldiers Field (where the concert was), and Yolk, a delicious breakfast restaurant. However the overall quality of the hotel was disappointing. There were spots of mildew on the walls, the supposed "queen-sized beds" were hardly large enough for my mom and I to fit, and the parking lot was completely full and they failed to mention that it was reservable. I think that $300 was a little too much for this so-so hotel.
Stayed one night for an interview at a nearby hospital. The concierge and front desk associates went out of their way to be helpful, friendly, and professional. The rooms were clean, quiet, and comfortable. Booked through Best Western website and got a fantastic deal for a Friday night, and there is even street parking across the street (free 10pm-8am).
As a previous reviewer said, this hotel is great value. The room price was extremely good for the location, and quality of the room, lobby, and service. The staff was friendly and helpful. I enjoyed breakfast at the onsite restaurant, Mei's Kitchen. It did not serve lunch at the time of my visit but there is a nearby restaurant, Yolk, on Michigan Avenue that is reasonably priced and has a good menu. The hotel wifi was free and worked fine. I had a great room on the 9th floor (the top floor I believe) with a view of Grant Park and the lake. There was some road noise but it is downtown Chicago after all. The room heater/AC was a little noisy at night but this is a small inconvenience in relation to the other advantages of the hotel. For location, quality of the amenities, and sheer value for money, I think the Best Western Grant Park would be hard to beat in Chicago.
We chose this hotel because it was near a few attractions but most of all Soldier Field. It was of walking distance as well as many other great attractions and restaurants. I was very impressed by one staff member Octavio. He was very friendly, knowledgeable and honest with us and we appreciate the kindness and customer service he gave us. Keep up the great work!
The location convenience was exceeded only by the helpfulness of the staff. We experienced an illness, and the staff worked with us to accommodate it. They also brought up a refrigerator when asked. The only drawback was the tight space between the edge of the bed and the wall to access the bathroom.
This hotel had very good staff and service. Internet was a little slow. Room was clean and had a great view of the city and lake. Great location for the Southern Loop. Easy to get cabs and buses. Could easily walk to most destinations.
This hotel is walking distance to Soldier Field and many other places. The restaurant Yolk, right around the corner is excellent as well. The staff at the hotel were so very nice, helpful and showed us how to get around and provided a map. They even let us check in 3 hours prior to the actual check-in as they had a room ready. This was even on a game weekend. The room was great, clean, and a great view. Price is very reasonable. The restaurant/bar connected to the hotel was good as well. I will definitely stay at this hotel again when going to a Bears game! Highly recommend!
Tank you for you hotel, I am very satisfied, location is very good, staff very kind, a little sound from outside in rooms, wind, and train. I hope to come next time. I shall recommende for all my friends
I will not be staying there again. The hotel room had a horrible smell that I could not get out of my clothes. $53/night for parking is crazy!! When I went to check out there was no one at the counter for me to check out with. Their fees are extremely high and they aren't even that nice of a hotel, the outside is dirty.
Unbeatable location, just a few mins walk to Soldier Field, aquarium, planetarium, Art Institute of Chicago and heaps more. Miracle Mile shopping street is a little further (1mile) but still walkable. The AMTRAK station (Union station) is also about 1mile away, and Roosevelt metro station is just 1 block away. Take the red line from this station to Grand CTA station, then it's a 20min walk from there to Navy Pier. Motel itself is a little outdated, but everything is in good working order and clean. Bed was a little hard, but OK. Bathroom is small. Staff are excellent! Very helpful, polite, and efficient. Motel is situated on a busy street, so ask for a room facing the back. Wheelchair accessible.
Overall the staff and location of this hotel are great! The rooms are a little dated and were a little "dirty" not in a really bad way, just in an older hotel way. Our stay was pleasant enough and the staff were really friendly. This is a very central location, within walking distance of the Miracle Mile as well as other attractions. I'd stay here again!
Stayed on the fifth floor near the front side so had an angular view of Lake Michigan and a beautiful view of downtown with the top of the Sears Tower overlooking us as well. Large, comfortable room with lush bedding on the nice king size bed. Bathroom immaculate with modern fixtures. Fast and easy walk to the museum campus and Buddy Guy's Legends. Thinking of picking up a bottle of wine? There's a Trader Joe's around the corner. Parked in long term parking (not the hotel's) half a block away, and when we mentioned we needed to get to our car to stow our luggage while we spent one more day at the museum, they offered to hold our luggage at no extra charge. Everyone had a smile on their face, and we made sure our every need was attended to. Octavio, the Front Desk Manager, is amazing! He made us feel like one of the family, and I sure hope he's there again when we visit. Hubby had one problem. The choice of TV stations is limited, but heck. I wasn't there to watch TV. We were told they will renovate in 2016. If they do half of what Octavio mentioned, it was be wonderful. Thinking a fridge in my room, guys.
If you're looking for a hotel close to Soldier Field, this is the place. It's only about a 15 minute walk to the stadium. I loved the area as there was a Trader Joe's down the block around the corner. The CTA trains (all lines) as well as buses were easily accessible within 1 - 5 blocks.
We read reviews complaining about various things at this hotel; however, with an Orbitz hotel/flight package, we could not turn down this opportunity to visit Chicago for a pre-Christmas visit at a very reasonable price. We were NOT disappointed. The location is great, and our king-sized bed and room on the 6th floor were totally comfortable and overlooked the south corner of Grant Park with the Agora statues. We were easy walking distance from all of the museums, and public transportation, both train and bus, were just short walks away. We made excellent use of our 3-day CTA pass and visited four museums, the Christkindl Market, a Blues Club, and a Rick Bayless restaurant. We also took a free Ghost Tour, which was a lot of fun on a mild December evening and spent time just walking and taking in the sights and the people watching. Right next door is Yolk, which will serve you amazing breakfast choices - a 5-egg omelet - OH MY!!! Other than the hallways being rather dingy and the walls being rather thin, everything was more than satisfactory for a place to rest our weary legs after full days of sightseeing.
The BEST part about this hotel is that there is a restaurant next door called YOLK that is AMAZING! I Booked this hotel on Best Western Points. Had I paid full price I would have been upset. It was well located to visit the field and shedd museums but a fair walk to the "Loop" and all the shopping. The hotel itself was pretty outdated and run down. The beds were comfortable and the room was well cleaned. It was the couch that really turned us off. Was really stained up. We asked housekeeping to give us an extra sheet for the couch so we could sit on it without cringing. This hotel is fine if you are on a budget.
Stayed there during trip in USA for 3 days. I visited Soldier Field and Shedd Aquarium, took some walks in to the lakeside. The hotel was convenient, quiet and the beds were awesome. Overall I recommend staying in this hotel while on tourist trip to Chicago.
Great hotel in southern part of Magnificent Mile. Right on park. Has it's own stop for South Shore Train (Museum Campus) and CTA Bus. Basic fitness center. Parking is super expensive. I94 i close by. I never have the breakfast their because The Yolk and the Bongo Room are a block away. Best breakfast joint on the mile.
My stay here was very comfortable. This was the second time I stayed here. The hotel price is affordable. The location is superb. It is nearby and is at a walk-able distance to all the tourist places. The restaurant below also serves good breakfast.
Very clean. Beds were comfortable. Walls are thin. I could hear people coming and going from their room. The restaurant was ok. We were going to order a late night dinner but there were very few places to order from. They could have better choices in their vending machines. The hotel staff was very nice. It took a while to check in because they only had one person. However it was late at night and I assume they have less staff at night.
It was near every thing i liked to visit. you can go many nice places by walk.even by bus .so i enjoyed for staying this hotel. the view is very nice . i loved this hotel.if another time i want to go chicago ,of course i choose this area again.
While the hotel was clean (except for a large stain on the carpet near the bed) with a very convenient location, the heater / air-conditioner unit was so loud it was like an alarm clock. It wasn't so bad the first couple of days, I guess because the nights weren't cold enough to make the heater turn on too often. But by the third night it was coming on every 15 minutes or so. It was LOUD and there was no way I was going to sleep through it. I ended up just turning it off completely and then bundling up so I wouldn't freeze.
Dingy and broken down, and there was a white powdery substance on the rug and baseboard that looked like insecticide. Other than that, the location is excellent so it might be worth staying if location is important.
Nov 20 -22, 2015 - Recent stay at the Best Western Grant Park in Chicago was a decent stay - had everything you could possibly want at a good price - the halls and doors are a little dated but would recommend for a weekend in Chicago
From the moment I arrived on a stormy night in Chicago I felt at home here. Ray the concierge made me feel very welcome and helped me to get some milk from the restaurant even though it had just closed. I was really pleased with my room (901) I think the lake view rooms must be the best choice. The room overlokked Grant Park and part of Michigan Ave. Although the Best Western is not a tall hotel, I felt like I wad in a little nest in the sky. The bed was duoer comfy and the room was clean and warm. The location is great, close to some attractions and within easy reach of the down town area. It was a little noisy -sirens etc which seemed to add to the Chicago vibe and there was some noise from the room next door but it wasn't really a problem. I loved my stay here and would definitely stay again.
The decor of the hotel is dated and the beds were much smaller than expected. However, the hotel staff were very friendly and helpful, especially the front desk staff. Their bag holding service was very helpful. It was a fine experience for the moderate price.
Good room, great location, good service. I think this location needs some cosmetic improvements but overall is a good location for city seekers for decent restaurants, concert venues and tourist destinations. We will consider this location on our next visit.
If you are looking for a roof above your head, this is it. It is a hotel. It has rooms. It has complimentary WIFI. But if you are looking for a better hotel experience, go somewhere else. The hotel doesn't seem to be renovated since the 1970s. Very dated lobby, hallway, and hotel room. IKEA looking table and chairs in the room. And this is a killer for business travel: there are no power outlet close to the working desk. Luckily my power cord is >8 feet so I could reach a power outlet while placing my laptop on the desk. What to charge your phone on the nightstand? Sorry, there were no power outlet there either. I had to put my phones on the floor... The walls are thin and you can hear almost everything happening next door.
Yes the hotel looks a bit outdated but guess what, they are in the process of upgrading. The location was great, staff amazing and helpful. The rooms are clean, very comfortable beds and good linen and add the great value for money, its a winner if you are trying to keep costs down.
We were very happy with the staff as well as the hotel location. Unfortunately, there was no hot water on the final morning and we had a train to catch. We were unable to shower because the water was ice cold. We had a full day of travel with no shower which was very unpleasant.
Hotel is in excellent location for visiting Grant Park, the lake shore, museums, aquarium and planetarium. All are within walking distance through Grant Park. Hotel is older, but well kept and staff very accommodating. We stayed 3 nights for sightseeing and felt the price was very good for that. No complaints.
The location is good for easy access to the park, the aquarium, etc... I could see the lake from my room on the 8th floor.There is a skate park and at night you can hear the skaters.... I think the windows are thin. You can hear people in the halls. It is a old building and not much has been updated it seems. AC unit is noisier than average. The elevator is slow so rethink being at the top floor maybe. It is probably a lower end best western. Staff was average. Stay was average to poor for the noises.
This was a Great Hotel to stay at. It was priced at reasonable for the expensive Chicago downtown area. It was REAL CLOSE - walking distance to Orange L Line from Midway Airport and Downtown Chicago. We really liked that it was walking distance to Trader Joe's too. It does not look like much from the outside, but it was a comfortable on the inside. They do need to do some soundproofing because we could hear the Orange L Line from our room.
The location of this hotel is perfect for exploring Chicago either on foot or by hopping on a bus. Bordering the lake ,there is easy access to shopping, restaurants and cultural pursuits. The breakfast venue was good and the rooms perfectly adequate and clean although the tendency to ban access to fresh air with a reliance on air-conditioning as a less-healthy option was perplexing and appears to be a feature found in American hotels. The only real downfall was the decor which was reminiscent of the 50's and definitely not 'shabby chic'. The upside is that there were notices up informing guests of a refurbishment presently taking place. Therefore a recommendation for those visiting the city in the future.
Hotel is in dire need of an update. Great location however. The hotel has so much potential. Sleep quality would be so much better if an update were made limiting the noise coming in through the airconditioning units.
Having read some of the other reviews I didn't have super high expectations. Pros: * The bathroom had been renovated. The shower was very good. * The bed (and room in general) was comfortable. Easy to adjust the cooling/heating. * The flat-screen TV was good and had a good set of channels. * WiFi was great (consistently 6MB down). * Usual amenities (fridge, safe, iron and ironing board, microwave) though be aware that all of those are not available in every room * Location was good, depending on what you want to do while you're there. Across the street from Columbia, the Aquarium, and Grant Park. (A short cab ride to most other locations in downtown Chicago, though.) * Convenient bar/restaurant/quick mart attached to hotel. Don't expect much but what they had was okay. * Good service. Cons: * The main part of the room definitely needs upgrading. Furniture from the 80s or early 90s (though it was in good repair). * Soundproofing was not great but wasn't horrible. Could hear next door a little, could hear outside through the windows (for example, could hear bell on the Metra across the street). However, I was facing Michigan avenue and the traffic noise was okay. * The hallways (and what I saw of the building, except for the lobby) *really* need updating. I would stay here again, especially at the price compared to nearby hotels on Michigan. I would have given it 3 1/2 stars if I could.
Hotel is close to museums and about a 15 minute walk from downtown sites. Outside and lobby unimpressive, but room perfectly adequate with everything we needed. Even had a view of the lake and city night lights from our 9th floor window. Was able to store luggage in safe checked area before and after check-in and check-out. Restaurant good breakfast at reasonable price but horrible service.
Looks quite run-down, but staff friendly and the room I had overlooking the park was really quite nice. Near the Museum campus and Roosevelt L station and the Loop is only 10' walk away. Great breakfasts at Yolk just around the corner. Would go back.
We stayed here for three days and really enjoyed our visit. The hotel doesn't look like much from the outside, but they are renovating and when we were here, it was quiet with no outward signs of construction. The room and bath were clean and completely updated, though a little small, but you only sleep there, so who needs tons of floor space? The bed was comfortable (though you will want to ask for non-feather pillows if you need one with loft). The room air conditioner is right next to the bed, but I figured out if you take two luggage racks, place them side by side in front of the unit, and stretch out the ironing board on the rack it will divert the air up and away from you. Wish I had figured that none out years ago for rooms with those floor units. The agent told me they are in the process of ordering all fiber pillows and you can request one when checking in. The attached restaurant was a very good value and the food was great (you also get a 10% discount at the restaurant. Wi Fi was quick and consistent. This is where we will stay when we return. I also suggest you check out the prices online then call the hotel directly for a better rate.
When you first pull up, it's admittedly not impressive. But it's in a great location, it's VERY competitively priced, and the service is friendly and knowledgeable. The rooms are a good size, beds are amazingly comfortable, there's plenty of storage space, the tv is large, the wifi is free and fast, the shower pressure is great... Our room was on the 9th floor and we could see both the Willis Tower and Lake Michigan. You can valet (unlimited in / out) for $38 (or $36? I forget which) per night, or you can park for $25 / day down the street (but you cannot go in and out). I will absolutely stay here again. You can't beat the location or the rate, and it's a clean property with friendly service. What more could you ask for in the heart of a city?
We made last minute plans for Fall break and booked here. It is located directly across from Grant Park, Field Museum, Aquarium, and Adler Planetarium and on Michigan Ave. The room was clean but small. Staff were very friendly and helpful. The room was noisy. Noise from hall, other rooms, elevator and outside. But I always pack earplugs. Parking was valet only $38 day. I am not a fan of valet parking. Expedia website said they had self park. Best Western says on site parking. We had very good experience with this valet parking, only took our car out once. We would definitely stay here again! Great value for this awesome location.
Not much to look at from outside, and basic in lobby and corridors but the rooms are very good. Comfortable with all you need and friendly staff. Close to lots of Chicago attractions and not too much of a walk from the main shops if you are fit! Public transport runs in front anyway. Enjoyed our stay.
Check in - great staff, friendly, helpful, Ray from guest services was a very knowledgeable and helpful guy. Room - 926, good view, bed could have been better. Location - great, grant park across the street. We had our bikes, so proximity to the lake front trail was great. Close to Buddy Guys legends (5 min walk)
The hotel is right across the start and finish line for the Chicago Marathon. Best staff. Clean hotel. Our room seemed to have been in middle of renovation. There was no headboard and mattress was sagging. But looking forward to stay again. Great location.
We stayed here for 2 nights. First impressions were not good - it looked a bit shabby from the outside but we went to our 6th floor room along a rather dark and drab corridor - but our room was lovely, we really liked it! We had a great view of Grant Park and the weird sculptures and if we pressed against the window - a lake view ! :-) Free very fast wi-fi, very comfortable beds and a nice bathroom. The air conditioning looked dated and was a bit noisy but nothing unbearable. We ate in the diner for 2 breakfasts (the Florentine Benedict was simply divine) and one dinner. It was delicious and good value for money. The location was excellent and despite my slight disability I was able to walk back here from Trump Tower area along Michigan Avenue and we stopped for a pizza en route. The area felt very safe and we thoroughly enjoyed our stay here and would happily stay again if in Chicago. Loved the city too.
Very pleasant and helpful staff. Updating my floor so all carpet covered with plastic. Or was the Mafia on my floor and that made clean up easier? Great breakfast restaurant just around corner on Michigan Ave. Easy walk to Grant Park. Hotel called cab arrived promptly. Hotel not far from Midway Airport. Many restaurants in neighborhood and felt safe walking.
The room was comfortable and attractive, the staff was helpful at checkin and checkout. The hallway -- at least on the fourth floor -- was kind of shabby and dated. Fortunately, my room was not. One big bonus: The wifi was free and very fast.
As with all US hotels there were two beds in the room. Still had a good size room with desk and chairs. Bathroom did not have a pull out clothesline and the hotel had no laundry. Free wifi was great and the beds were very comfortable.There was an ATM and on site food. It was close to grocers and some great eating places.
Was there for Bears game with my son and the room was clean, with a great view. The bed was comfortable and the staff were exceptional with anything that you asked for. There is a restaurant downstairs that was great for breakfast. Transportation and location are ideal for any thing in the downtown area.
I stayed at the hotel while attending a conference and found the room very comfortable and clean. Front desk staff were extremely helpful, cheerful and pleasant to work with. I happened to forget an overnight bag, and received a tremendous amount of assistance in walking me through the process to get it sent to my home.
I have nothing spectacular today say about the hotel itself. Everything was very average. The rooms were a bit outdated and old which made the bathroom look indefinitely dirty. But it was clean and the room was a good temperature. The baggage staff were also average - but not bad. The hotel is however in a great location. Right near the train station, a block away from a supermarket and a leisurely walk from everything worth seeing in Chicago
I went to this hotel because it was close to some of the things that I want ed to see in Chicago. I was very surprised when they told me that I had to pay for parking, I have stayed at other Chicago area hotels and did not have to pay for parking.I went up to my room and found that there was no fridge or microwave, I took my shoes off and walked into the bathroom and found that the carpet in front of the bathroom was soaking wet. I called down to the front desk and they said they would send someone up straight away and would be upgrading me to a suite for the troubles. I went to the new room and it was not a suite in fact it was smaller than the 1st room, as I looked around I saw some bugs crawling up the wall. I went down to the front desk and explained to them that the room ws not a suite and there were bugs in the room. They gave me another room and this one did turn out to be a suite and it did have a fridge and microwave in it. Though the microwave had the wrong tray in it so it did not turn, and the fridge even turned all the way cold was barely cool, it didn't have a freezer section in it. In the morning I went downstairs and spoke with the manager, I told him that the young lady that had been helping me the night before was great and that she tried her best to take care of me even giving me directions to one of the places I want to go to. He removed the parking charge, but that does not change the fact that I had to go to 3 different rooms before getting a somewhat comfortable one. They might also want to list in an easy place to see on their sight that you must pay for parking.
This hotel is just off the campus of Columbia College. The carpeting is a bit worn but the rooms are very comfy and roomy. I requested a fridge and microwave and they were there when I arrived. The king bed was comfortable and there was a two person couch that also opened up. All in all it's worth the city prices.
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