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Best Western Grant Park Hotel, Chicago

3.5/5  - basé sur 1397 notations.
1100 S Michigan Avenue, 60605-2301, Chicago, United States - See map

Welcome to one of the most fascinating, culturally rich cities in America where you can discover everything the city has to offer from your convenient Chicago hotel. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting music events happen. Maybe picking up some keepsakes or high fashion is more your speed - and you're in luck. Just one mile away is the famous shopping district Magnificent Mile, and ½ mile away is Navy Pier. In town for a special event? McCormick Place Convention Center is also just one mile away - close enough to enjoy a leisurely stroll in the neighborhood or a quick cab ride away. A fantastic location isn't the only thing waiting for guests. These private, deluxe rooms feature spacious living, divine beds, and free Wi-Fi so you're always connected. Consider your downtown Chicago hotel your official home away from home. Everything you need is right here, complete with friendly staff to ensure your stay is fabulous. Don't miss out on our full American breakfast. The most important meal of the day is located in our full service restaurant, so indulge yourself. Enjoy platefuls of sizzling hot eggs and waffles. Delectable sides of flaky pastries and fresh fruits are sublime. Of course, there's an assortment of hot and cold cereals and yogurt, too. Complete the meal with premium 100% Arabica coffee. Whether you're in town for business or pleasure, we've got you covered. It's all about location (and of course affordability), so there's no need to look any further than this Chicago hotel. All the perks of the city are right at your doorstep.

Best Western

Grant Park Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 1398 guest reviews
NOTE ISSUED
Excellent
295
Very Good
448
Average
365
Poor
170
Terrible
121
REFER TO NOTICE
Business Business
271
Couples Couples
346
Family Family
401
Friends getaway Friends getaway
175
Solo travel Solo travel
110
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great value in great location for Museum Campus!"

5
13/07/2018

This is the perfect small hotel near Grant Park and within walking distance of the Museum Campus. The hotel is older but updated and the beds were very comfortable. Room was very clean and housekeeping staff was very friendly. The park across the street is pretty as well as the walk to the museums. Easy access to most anything as there are water taxis at the museum campus and Uber/Lyft can easily find you at this hotel. Rooms were relatively quiet. Front desk staff were genuinely friendly. This is a great hotel value for Chicago! Some VERY good breakfast restaurants within easy walking distance as well. Perfect for families visiting the museums.

"Michael Poulsen "

2
12/07/2018

Cannot be recommended. It was located close to city. But youngsters were fighting outside in the neighbourhood. The rooms were acceptable. The staff at the reception was horrible. Arrogant and lazy. As if they didn't care. We had to be at the airport at a certain time. We asked them the day before to get our car ready in good time because of the morning traffic. They didn't show any interest in helping us and we ended up being late at the airport. They are not worth their salary. Sorry, but that is my opinion

"GREAT LOCATION!, Updated renovations, Friendly service"

4
10/07/2018

1) 5 min walk from "L" 2) Directly across the street from Park, Museum & Aquarium 3) Walking distance to Fountain 4) Long walk to Navy Pier (we had a few drinks at hotel bar then loved the walk!) 5) Old building, but recently renovated. 6) Greeted by fresh fruit in ice water and friendly service 7) King suit was perfect size for us as a couple. 8) 1 block from "Eleven" Dinner = HIGHLY RECOMMEND (We went twice) 9) Good value. But some rooms may not have a good view. 10) We will definitely stay here again!

"Good location"

3
09/07/2018

Location of hotel is nice just opposite to grant park, it's bit dated hotel. Room size for two double bed is very small, nearly no space to walk. Beds were comfortable but not two double beds , they are not more than one and a half bed , two adults cannot sleep on it. No fridge in room . Bathroom ok but bath tub having problems water drains very slowly this makes it difficult to take shower, towel quality good. Check in check out was very smooth. It's a family hotel with no frills but very costly as per the rates charged.

"Great Location, Great Value"

5
09/07/2018

Clean, Convenient, and comfortable for about 1/2 the price of other downtown hotels. Right on Michigan Ave, Museum campus at your front door. Metra/South Shore station is across the street and the Green and Redline are within a 3 block walk. I highly recommend this hotel unless you like paying outrageous downtown hotel prices.

"Would stay again"

4
04/07/2018

Very good rate for a downtown hotel. Located very close to the subway and buses. Right next to Grant and Millenium Parks. Several nearby quick-eat eateries. Hotel staff were exceptionally helpful and polite. Hotel and rooms are in good condition. Rooms are a bit small, but typical of high rise hotels downtown IMHO. Would definitely book again.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review and for recognizing our team. We are excited to hear you had a great stay during your recent visit to Chicago. We are in a great location that has so much to offer, our team is very knowledgeable and always glad to assist. There are many great attractions that are within walking distance as well as many great places for dine and enjoy a great taste of Chicago. We have a restaurant open for breakfast and dinner with a full size bar as well for our guests to enjoy. It is exciting to share as well, that we have won the Housekeeping Award which is based on cleanliness as we were recognized by Best Western International and Resorts. We hope to have the pleasure in seeing you back in the future.

"Pleasantly surprised"

4
30/06/2018

Nice renovation of this hotel. Updated and modern for the most part. Staff was friendly and room was comfortable. Nearly instant hot water in shower and sink, and lovely view from my room overlooking southern end of Grant Park and the Museum Campus. Only things that might have been better - towels are a bit cheap, no body lotion in the bathroom, and walls are not very soundproof so I was not able to get to sleep until the people next door decided to end their conversation. Location is great. Eleven City Diner and Trader Joe's really close, and park is across the street, so you can walk to Field Museum, Planetarium and Aquarium. This area of Chicago sure has changed!

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. By telling us what you liked and what we can improve on, you are helping us continue to deliver a great experience to all of our valued guests in the future. We are glad to hear you enjoyed your stay with us, aside from the opportunities you share we need to improve on. We are in a great location that has so much to offer and our team is very knowledgeable, and always glad to assist and guide our valued guests to a great experience and taste of Chicago. We strive to deliver superior customer service and ensure our valued guests enjoy their stay with us. We have recently won the housekeeping award as well which is based on cleanliness. We were recognized by Best Western International and Resorts. One of our main objectives is to ensure we deliver a great experience to all of our valued guests when visiting our wonderful city. We hope to have the opportunity in seeing you back in the future.

"Stay And Service"

5
24/06/2018

Our stay was amazing and was in walking distance from our events. Armena was a great help at the service desk! She made everything so easy and helped us for our next stay. The room was very nice and clean. Everything about this hotel was amazing and I 100% recommend this hotel for anyone coming to Chicago!

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you so much for sharing your feedback. We are excited to hear you had a great experience from your recent stay with us. We appreciate you for recognizing Armena, she is fantastic and we are excited to have her being part of the team. We will be sharing your kind words with her as we love to know what we did right and what we can improve on as well. Our team strives to deliver superior customer service and ensure all of our valued guests have a great experience from when staying with us. We are excited as well that we have recently won the housekeeping award based on cleanliness. All of valued guests deserve the best and we take pride in delivering a great enjoyable stay to all of our valued guests who come to visit our wonderful city. We hope to have the pleasure in seeing you back in the future !

"Stay and Service"

5
24/06/2018

Armeana was a helpful guide in making our stay amazing. The rooms were clean and very nice. The hotel is a great walking distance from the events we planned for the weekend. Armeana is a great help and made everything simple and pleasant.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you so much for sharing your feedback. We are excited to hear you had a great experience from your recent stay with us. We appreciate you for recognizing Armena, she is fantastic and we are excited to have her being part of the team. We will be sharing your kind words with her as we love to know what we did right and what we can improve on as well. We strive to deliver superior customer service and ensure all of our valued guests have a great experience from when staying with us. We hope to have the opportunity in seeing you back in the future !

"Staff is fantastic"

4
22/06/2018

Can't say enough good things about the staff! Allowed an early check in, stored our bags on the day of check out so we could stay in town longer, took care of the loud & unruly guest next door immediately when I called to complain at 11:30 p.m. All around courteous. Rooms are small with 2 doubles, elevators are claustrophobic, but I would stay here again just because of the fantastic staff! I wish every hotel was run this way.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review and for recognizing our team. We are excited to hear you enjoyed your stay with us. By telling us what you liked and what we can improve on, you are helping us ensure we continue to deliver a great experience to all of our valued guests in the future. Our team strives to deliver superior customer service, we are always glad to help create great memories from when visiting our wonderful city. There is so much to offer just from our location. Our team is very knowledgeable and always ready to guide our guest for a great experience and taste of Chicago. We hope to have the pleasure in seeing you back in the future, thank you once again !

"Nice Hotel and good location"

5
20/06/2018

The staff service was excellent. allowed us to early checkin and helped us with several tips. Very good location, well equipped room, comfortable and clean. I recommend and would stay again in this hotel.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing you review and for recognizing our team. We're in a great location that offers many great things to do and enjoy a great taste of Chicago within walking distance. Our team is very knowledgeable and always glad to assist. We also recently won the housekeeping award based on cleanliness, which was recognized by Best Western International and Resorts. We hope to have the pleasure in seeing you back in the future.

"Great stay"

5
18/06/2018

This hotel is great. We had tickets to a concert at Millennium Park and wanted to be close. You can walk to so much, the art institute, Buckingham Fountain, the lakefront, Grant and Millennium Park. Every bus and subway line has a stop within a block. The staff is amazing, very friendly and helpful. The room was clean and comfortable. I just can't say enough about our great stay!

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review and for recognizing our team. It is exciting to know you had a great experience from when staying with us during your recent visit to Chicago. We are in a great location that has so much to offer and within walking distance. Our team is very knowledgeable and always glad to assist. We strive everyday to deliver superior customer service to all of our valued guests. Best Western International & Resorts has also recognized us for the housekeeping award based on cleanliness which is exciting. We hope to have the pleasure in seeing you back in the future.

"Decent old hotel but highly priced"

3
18/06/2018

We stayed here for three days , check-in was smoother, room of two double bed was too small, very small storage space, there was only coffee maker no tea kettle and no fridge as mentioned while booking. Room size was too small,after keeping two suitcase there is bare minimum space to walk. As mentioned two double bed they're 1.5 bed two people cannot sleep on this bed so beware before booking if booking for family. Bed quality is good. Location it's the last hotel on Michigan avenue , just opposite to grant park. If weather is nice not too hot then it's very nice to walk from this location to Millennium Park, you can see most of the tourist attractions. Convenient store are at walking distance. Hop on hop of bus available just two blocks away at Hilton on same road. Hotel is bit overpriced with the location and facilities provided. Staff good and express check out very efficient, staff was helpful.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review and for recognizing our team. It is great to hear you a had a great stay with us during your recent visit to Chicago. By telling us what you like and what we can improve on, you are helping us to continue to deliver a great experience to all of our valued guests. Whether, you're here on business or leisure, our location has so much to offer for everyone. Our team is very knowledgeable and always glad to assist. In addition, we are known for great pizza and hot dogs in Chicago and we have everything close by which our team will gladly guide our guests to a great taste of Chicago. We also have a great transit system to get anywhere else in the city and our team can provide details on getting you to your destination. One of the greatest things as well is that Best Western International & Resorts has recently recognized us, Best Western Grant Park Hotel for the Housekeeping Award, which It's based on cleanliness. It is exciting, which our valued guests deserve a clean and comfortable room. We hope to have the pleasure in seeing you back in the future.

"Decent low budget hotel"

3
17/06/2018

Service was very friendly and helpful. Hallways kind of depressing. Room had musty odor. Bed and bedding was ok. I was in room 802 which was large and clean with very nice views. The surrounding neighborhood is fine

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. By telling us what you liked and we can improve on, you are helping us ensure we continue to deliver a great experience to all of our valued guests. We recently won the housekeeping aware based on cleanliness which was recognize by Best Western International and Resorts. We are in a great location that has so much to offer and our team is very knowledgeable, and always glad to assist and guide our guest for a great taste of Chicago. We hope to have another opportunity in seeing back in the future.

"Perfect Location"

4
13/06/2018

This hotel is located across from Grant Park, and about a 15 minute walk to the Shedd Aquarium, Field Museum and the Planetarium. The "L" is about three blocks away, and also an easy walk. From the outside, the hotel appears older, but they have done remodeling within the facility. I anticipated a bad mattress, but that was not the case. There are not a lot of amenities at this hotel, but we didn't spend much time at the hotel. The lobby and our room was neat and clean. The front desk staff were very friendly and helpful. There is a cafe/bar adjacent to the hotel, but it is NOT part of the hotel facility. I wasn't too impressed. There are other cafe's/restaurants/bars within easy walking distance. The only reason I did not give this hotel an Excellent rating was because of the noise. Since this is an older hotel, there doesn't seem to be much in the walls for sound barriers. I could hear people coming and going up and down the hall, and could hear people talking in the adjacent rooms, but muffled. Despite the noise issue, I would still recommend this hotel, and we would stay here again.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review and for recognizing our team. We appreciate you for letting us know what you liked and what we can improve on. By doing so, you are helping us ensure we continue to deliver a great experience to all of our valued guests in the future. We are in a great location that has so much to offer. Whether you're here for business or leisure, there is something for everyone to experience and enjoy a great taste of Chicago. Our team is very knowledgeable of the city and always glad to assist. We hope we have the opportunity to see you back soon.

"Location"

4
07/06/2018

Nothing exceptional, but all we needed was a comfortable bed. We saw a concert at northerly island and the next day used the City Pass to visit Aquarium, Planetarium, and the Field Museum. Everything in easy walking distance. Would be a good place to stay for a Bears game or Soldier Field Concert.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. We are glad you had a great time while visiting our wonderful city. We are in a great location that has so much to offer and within walking distance. Our team is very knowledgeable and always glad to assist our guest to a great experience and taste of Chicago. We recently won the Housekeeping Award, based on cleanliness as recognized by Best Western International and Resorts. We hope to have another opportunity in seeing you back in the future.

"Not bad, not great, and reasonable priced for Chicago"

3
06/06/2018

Great location at the south end of Grant Park. It's about 1.5 miles to Union Station. I walked from the hotel to Shedd Aquarium, about .6 miles, and then to Adler Planetarium, another .5 miles. Rooms were clean, beds were comfortable, and the shower was great. I knew when I made the reservation there was no pool or hot tub and no free breakfast at this property. Still, I look forward to those amenities at most Best Westerns. Desk staff were nice and helpful. It IS a noisy hotel. The air handling equipment runs all night and it's a loud hum throughout the building. You get used to it.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. By telling us what you liked and what we can improve on, you are helping us ensure we continue to deliver a great experience for all of our valued guests. We thank you for recognizing our team as well, we are in a great location that has so much to offer. They are knowledgeable and always glad to assist and guide all of our valued guests for a taste of Chicago. There are many great attractions within walking distance and aside from our restaurant attached to the hotel, there are many great other places to dine in. We hope to have another opportunity in seeing you back in the future.

"Pleasant surprise"

4
31/05/2018

This hotel is conveniently located, just across the road from Grant Park, and about 30 mins' walk from the Chicago “ Bean”. The room is clean, with good WiFi and coffee/tea making facility. I did not experience the noise and negative experience other guests who stayed in hotel during the same period in May had. There are newspapers and refreshing chilled water at the lobby. There are restaurants ( Indian/Japanese), pubs and a grocery shop within 5-10mins' walk. Price-wise, this hotel is one of the more affordable ones in such a convenient location during this period. Will recommend this to others.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. We are pleased to know you had a great experience during your recent stay with us. We are conveniently located in a great location that has so much to offer, whether it's within walking distance or really accessible and inexpensive taking public transportation anywhere in and out of the city. Our team is very knowledgeable and always glad to assist and guide our valuable guest to get the best out of our wonderful city. We hope to have the pleasure in seeing you back in the future.

"Dirty, Noisy - okay for a quick one night"

1
31/05/2018

Fake Eyelashes still on shower mat, tub chipped/broken, shower handle did not turn water on, could easily hear neighbors on both sides of the room. Good location which is why we picked the hotel. Would likely not stay here again.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. We apologize we were not able to deliver a great experience to you during your recent stay with us. It is your feedback that helps us improve, by telling us what we can improve on you are helping us we ensure and continue to deliver a great experience to all of our valued guests. We are in a great location that has so much to offer. Whether you're here for business or leisure, there is always something to do and something for everybody to enjoy their visit to our wonderful city. Our team is very knowledgeable of the city and always glad to help create great memories and guide our guests for an experience. Our team strive to deliver superior customer service and deliver wonderful clean and comfortable rooms. We recently won the Housekeeping Award, based on cleanliness which we were recognize from Best Western International and Resorts. We hope we can have another opportunity in seeing you back in the future, so that we can deliver a great experience and memory from when staying with us while visiting our wonderful city. If I can be at any further assistance, please don't hesitate on reaching out to me directly at [email protected] .

"Well located to downtown"

4
31/05/2018

We stayed just one night. The hotel is centrally located to downtown. The price was reasonable. Staff was friendly. The room was very nice - updated, clean, and quiet. We would definitely stay there again. To park a car through the hotel is $52/day. There is a parking garage a block down that costs $25/day which isn't bad in downtown Chicago.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. We appreciate you for recognizing our team. Our team strives on delivering superior customer service and are always glad to assist and guide our guests for an experience while visiting our wonderful city. We are located in a great location that has so much to offer for sightseeing, business and a great taste of Chicago. We recently won the Housekeeping Award based on cleanliness as we were recognized from Best Western International and Resorts. We do offer valet parking service to our guests which is less expensive compared to other hotels in the area but also have other great suggestions close by at a lower rate without the in and out access. Our team will guide our guests through and make it as easy and accommodating as possible.Thank you so much for choosing us for your accommodations. We hope to have the pleasure in seeing you back in the future.

"Ok if you are on a budget"

3
30/05/2018

First of all the staff were very friendly, which I appreciated greatly. However, the hotel suffered from peeling paint in the bathroom, broken air conditioning units that couldn't be fixed during my stay and very thin walls, which, coupled with some inconsiderate guests regarding early noise levels led to quite a disappointing stay. I won't return on this basis.

"Excellent value hotel"

5
28/05/2018

For the price you pay this hotel can't be beaten. It's in an excellent location in South Loop, 20 minutes walk to central Chicago and easy access to Grant Park, museums and Lakeshore. The staff are consistently friendly and helpful. My room was spacious, clean and comfortable with a good range of amenities including tea/coffee making facilities. I had breakfast one morning in the cafe attached and although the environment is a little soulless the food and service was excellent. There are a number of good eating places within 10 - 15 minutes walk. I would happily stay here again!

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review and for recognizing our team. We strive to deliver superior customer service. We are delighted to hear you had a great experience while visiting our wonderful city. Our restaurant has many great things to offer as well as many great things to do and dine in, within walking distance. We hope we have another great opportunity in seeing you back in the future.

"NRA Show Hotel"

4
22/05/2018

Very nice hotel with a great stay Everything was good Great location and available public transportation It also was a nice place to stay near Museums, Restaurants, Entertainment and Shopping Thank you very much.

"family trip to Chicago for museums and parks"

5
20/05/2018

This was an excellent hotel in all areas. Comfy beds, fantastic location, great views, and excellent front desk staff. I would like to commend specifically, Erica, Chasity, Cindy, Lisa and Armena on their helpful attitudes and sense of fun.

"South Loop Chicago"

4
14/05/2018

Great and convenient location for visiting park and museums . I enjoyed its proximity to the trains as well as restaurants. I would recommend this to anyone traveling to this area. Elevators a little small but never failed.

"Excelent Choice for Chicago"

5
14/05/2018

The hotel is very comfortable, near of the bus station, subway and market place. Even there are some malls not to far. You can park your car at the parking at the next street and the restaurant is good. I used the room during night, but during day is some noice because there is a building next to the hotel in construction .

"Was much better than we expected"

5
12/05/2018

A 4 day stay in Chicago the hotel package was this place. On first impressions I was a bit suspicious but boy was I wrong. In a quiet neighbourhood and very close to Grants Park and Lake side Trail this place was perfect. Bed was really comfortable and the rooms tidy and cleaned everyday. The staff were great and helpful. What more can you ask for. If I every go back to Chicago I would def stay here. It's a little way out of the main downtown area but it's a tad cheaper and nearby are great eateries. Thanks for a great stay

"No hot water"

2
11/05/2018

No hot water. Need I say more? There is no excuse for no hot water. No I shall fill 200 characters to meet minimum post. Thank god the check out lady was a peach. Still short of characters, should I mention no hot water again?

"Great staff: Above and beyond"

4
07/05/2018

The staff was so impressive that it saved this hotel from a negative rating (my room definitely could have been cleaner). From check-in to check-out the staff was friendly and extremely helpful: offered delivery coupons, provided excellent directions, brought toothpaste to my room within minutes. Very friendly and happy staff!

"Love this Hotel!"

5
06/05/2018

I have stayed here many times and love this hotel. The hotel is walking distance to Shedd Aquarium, Adler Planetarium, and Field Museum, a little longer walk to Millennial Park, and a short ride to Navy Pier or upper Michigan Ave. The front desk staff have always been lovely and friendly. This visit Armena was at the front desk and she was fabulous! Have lots of suggestions to us and made arrival after a several hour drive fun and relaxing!

"great hotel for a decent price"

5
30/04/2018

positives: -cheap in comparison to all other hotels in the area -great location beside Grant Park and close to the magnificent mile - staff were wonderful and friendly (special mention to Amena who was always cheery) -tasteful and modern decór - Nice Views Negatives: -air con in the room was large and often noisy -room was a little dusty -could be more plugs in the room -noise from nearby building works Overall the positives outweighed the negatives and I would definitely stay here again.

"Excellent Value and Location"

5
29/04/2018

This was the fourth time I have stayed here and again was impressed by the staff, the quality of the room and the value for its location. Rooms are clean and if you request a room with a lake view on a higher floor, the view is just as nice as hotels in the area which would cost triple. Highly recommended.

"Excellent Location and staff"

5
29/04/2018

I stayed here for business and was very pleasantly surprised at the kindness and friendliness of all the staff from the front desk and housekeeping to the maintenance staff. The outside of the building doesn't represent the inside. It's clean with free internet and the bed was very comfortable. I will definitely stay here again.

"Excellent value and location"

5
28/04/2018

Great location within walking distance of lake and the river walk, the Art Institute, large park opposite, shopping and library. Not too far from Union Station. Excellent value with spacious rooms, clean, quiet. Helpful, friendly staff.

"Great location, great hotel"

5
27/04/2018

Stayed here 3 nights for a conference. I picked this hotel which was a bit further away from McCormick place but much more affordable. I got there around 11am, and they had my room ready right away, which was greatly appreciated after getting up early for my flight. The hotel had everything I needed, it was clean, room was spacious. No complaints. Desk service was great, the employees were useful in recommending nearby restaurants, means of transportation and storing my luggage on my last day. The location was great! Right in front of the park, safe neighborhood, close to everything I needed. I would definitely stay here again.

"Great stay!"

5
26/04/2018

Don't let the Best Western name fool you. This property with its excellent suite, its quiet atmosphere and friendly staff can compete with the best of the hotels out there. The suite I received was spacious for a small hotel, had a great view overlooking Michigan Avenue located by both bus and train. Staff was friendly and all of my questions were answered. The express checkout was very convenient and meant you didn't have to wait in line to check out and was on your way. WIFI was excellent, not spotty and they don't charge extra for their high speed internet like some hotels.

"Chicago trip"

5
26/04/2018

Front Desk staff was amazing; Recommended attractions and restaurants. CTA was close by. Field Museum and Shedd Aquarium are across the street. Will definitely stay here again next time I'm in town. This was near Giordano's, Yoke, Trader Joe's & Potbelly's

"Great location, basic amenities"

3
26/04/2018

Great location, basic amenities. Excellent location by park. Views are great (ask for high floor facing Lake). No complimentary breakfast, but restaurant on site (food and service good). Sleep quality below average due to soft beds. Service, cleanliness excellent making it a good value stay.

"Exceptional Customer Service"

5
24/04/2018

My group stayed at the Best Western Grant Park Hotel for about a week in February while in Chicago for work. Though among our 7 rooms there were a few concerns (a fridge that didn't work, wanting to switch to a room with a bathtub, etc.), the customer service was excellent and all issues were resolved immediately. In the case that our shower handle came loose, the mechanic came up right away to tighten it for us and it was fixed. The front desk staff was very kind, as well as great service from the breakfast and restaurant staff. Sales Manager Marites (who helped coordinate the arrangements) was very kind and even followed up with me during our stay. Icing on the cake: our departure flights were all cancelled, and the staff easily arranged an extra night of rooms for all of us. Friendly faces greeted us when we returned from the airport for another extra night. Hotel may not be in the best shape, but the people there are wonderful. Thank you!

"Great staff, good price, decent location"

4
24/04/2018

South Loop used to be risky. No longer. Good location at south end of Grant Park. Three blocks from CTA. Ease of access to Science museums and Lake tours; a little bit farther to Soldier Field. Room small but clean and comfortable (no refrigerator); good value for the money.The staff were spectacularly good: efficient, helpful, knowledgeable, and especially cheerful.

"Good hotel to stay for a night"

4
20/04/2018

Nice location, room was squeezed. Hotel staff are nice helpful. They don't have service lift separately, always travel with or interfere there duties..glass windows seems little unsafty esp with kids . Satisfied with stay overall. Allowed early check out by 12 noon and kept our luggage until our flight time in the evening after checked out.

"Excellent and relaxing"

5
09/04/2018

The hotel had a very friendly and clean atmosphere. They had a valet car service which was a great help as the car was always ready for us in the morning. The staff were friendly and courteous. The room was clean and a relaxing place to be after being on our feet all day.

"Great place to stay!"

4
09/04/2018

The rooms and bathrooms were clean, as were the halls. I had everything I needed in the room and the internet was pretty fast. It was cold out so the rooms were well heated but not stuffy. The entire staff on duty the weekend I was here were extremely friendly, helpful, and service was great!! Mei's Kitchen, their restaurant, is a great place to go for breakfast and coffee! I'd definitely come back here.

"Best staff in the business"

5
05/04/2018

This hotel has the best staff of any hotel I have ever stayed in. They helped with anything I asked them for which included restaurant questions, pizza delivery questions, requests for added nights and more. An outstanding bunch of people!!!

"Double booked"

3
05/04/2018

We stayed on the 6th floor of the hotel. The window view was disappointing, not a big deal for a big city. Our room had some ceiling defects and the ceiling was falling down in the corner. Parking want included in the hotel fees. That was a bit of a downer. The location was great we were in walking distance of everything. However the hotel staff double booked our room and it was a scary experience for my children and I. We were woken up by strangers trying to get to their room. These things just made it an average stay, I may not return to this hotel based on the negatives.

"Great location, awful night of sleep"

3
03/04/2018

If you're looking for a great night of sleep, look elsewhere. The beds at Best Western Grant Park felt like trash bags filled with debris. The bed my kids slept in did not have a center support beam and it bowed badly in the middle (staff chose not to repair it or relocate us). The room was also VERY crowded and our family of 4 struggled to move around in it. The TV also did not work, but that wasn't a real high priority for us, though. As for the good stuff, we picked the hotel for the location (close to museums, etc.) and that did not disappoint. All things considered, for $100 in Chicago, we probably got what we paid for.

"Excellent location!"

4
02/04/2018

It was in a Fabulous location! Staff is super friendly and accommodating! Room was clean and had everything we needed except a refrigerator. Walking distance to Grand park, millennium Park, field museum and many other tourist sites!

"Great stay"

4
29/03/2018

Friendly staff and nice, clean rooms. Being so close to the Field museum, aquarium, planetarium and train line worked out great, too. Made it quite easy to go to and from the airport. I'd definitely stay here again.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review and for recognizing our team and clean rooms which our housekeeping team deliver with pride. We are in a great location that has so much to offer and within walking distance. We also have a great restaurant connected to the hotel and have many other great places for dining within walking distance as well which our team can gladly guide our guest too. We hope to have the opportunity in seeing back soon.

"Great location, amazing staff"

5
29/03/2018

The staff at this hotel will keep us coming back. Extremely friendly and warm. I felt like they would bend over backwards to make our stay happy. The location near the parks/museum campus is great. Our room had VERY VERY VERY noisy guests next to us from 11pm to 3am, so that was a bummer, not the hotel's fault, though (I didn't call the front desk to complain, so they wouldn't have known it was happening). The manager, Octovio, is WONDERFUL. We will come back.

"Great visit"

5
28/03/2018

Our stay at the Best Western Grant Park Hotel was excellent. Very friendly, helpful staff. Checked-in at 10:30 am and was able to valet park and store luggage until a room opened up. Perfect location for visiting museums. Had breakfast in the restaurant once - very good and great coffee.

"Convenient location, clean rooms, friendly staff"

5
26/03/2018

I stayed here during a recent trip for a conference nearby. For downtown Chicago, the rate was very reasonable. The rooms were clean and comfortable, and the staff was very helpful and friendly. One staff member was especially helpful when I had a problem with a taxi driver the last night of my stay by giving me tips on how to file a complaint about the driver. The only issue I had was that the hot water in the shower was somewhat unpredictable (switched from very hot to lukewarm or cold). I reported this to the front desk, and they checked into the problem right away.

"Great stay with a High School group"

5
26/03/2018

We stayed with a group of 47 high school students and adults on a weekend Choir trip to Chicago. The hotel property is very nice. Rooms were good sized and had comfortable beds. The entire hotel seemed updated and has been kept very clean. The staff was helpful and friendly throughout our stay. Breakfast in the attached Mei's Kitchen restaurant was delicious and they handled our large group in an hour. I would highly recommend this Best Western as a great place to stay if your in Chicago.

"Fantastic location! In need of some repair..."

4
22/03/2018

We came to Chicago to go sightseeing with our kids--ages 11, 9, and 8. We were right across the street from Grant Park, an easy 10 minute walk to the Field Museum, Shedd Aquarium, and Adler Planetarium. There was a stop for Big Bus hop on, hop off tours just a couple blocks away (both the trolley and the city bus right there also). We had no problem getting a taxi with the help of the front desk. There was street noise--not bad on the 8th floor. We had a view of Lake Michigan and Navy Pier. The Yolk restaurant right next door was awesome! Trader Joe's was around the corner for some snacks for the room. The front desk gave us a coupon for a nearby restaurant, and we enjoyed having Chicago deep dish pizza delivered. The room itself was a good size, with 2 double beds and a pullout sofa. Beds were comfortable also. There was a fridge and microwave. The dead bolt did not work at all. It was going to need to be replaced totally. Too late to fix it when we reported it. Not sure why they didn't come back to fix it while we were there, though. There was a solid flip-switch door stop in place of a chain that did work. The heating unit near the sofa was loud and kicked on continuously the first night. Maintenance came in to look at it, and my husband decided to settle for unplugging it. We were fine with the other unit near the beds working. The tub/shower had a broken (stripped) faucet handle and broken stopper. Maintenance fixed the handle, but it was starting to go again by the time we checked out two days later. None of these issues were too terrible, but they did definitely indicate that the hotel needs some regular maintenance inspection/work. All staff we saw were friendly and helpful. We would come back and stay again!

"Great hotel and very nice staff"

5
22/03/2018

This hotel was great and had a nice and helpful staff. I liked the quiet and non-pompous atmosphere. Perfect if you're looking for something practical, comfortable, in a great location and not too flashy.

"Excellent location at a very reasonable price"

4
21/03/2018

A big plus for this hotel is the location near many the center of downtown Chicago. Much of the attractions we visited we're within walking distance. I was surprised that the rooms were not more expensive given the location. The only downside was not having a fridge or microwave.

"Location is Everything"

4
21/03/2018

Enjoyed great St. Pat's Day weekend staying 3 nights at the hotel. Very helpful staff. Clean rooms. Great price for location near Grant Park and the Loop. Not a lot of frills and amenities but not needed when almost everything is in walking distance.

"Amazing service"

5
19/03/2018

We arrived here after a long international flight only to be meet by amazing customer service. We were staying here for a few nights over Halloween and had never experienced trick or treating and were learning all the customs of America as it can be quite different to Australia. The front desk staff were so helpful in anything that we needed, even answering general questions like how much we should tip at places and where we do and do not tip (Not something we do in Australia at all) The door man was always lovely holding the doors for us out in the freezing weather sometimes for longer periods as my young children would take their sweet time. He would always have a smile on his face and be so kind to my children. On Halloween the staff were excited to be our children's 1st trick or treaters ever. And every time we would come or go they would always offer more candy to my boys which made them light up. (The staff would ask 1st without the kids noticing and then act like they were 'sneaking' the candy without us adults knowing) It was so cute and such a awesome experience for my boys that they still remember. I catch them talking about the secret chocolate from time to time. Hotel was in a great location and clean and tidy. It was great value for money and we will stay again!

"Still worth staying"

4
13/03/2018

They remodeled the place so it is clean and refreshed. The front desk people are still friendly. When I turned on the water to take a shower the hot water started quickly and was hot. Many places you run out of water, doesn't come on quickly, or is not hot; not a problem here. The room was very clean as I always take a Clorox wipe to clean to room since many places do a bad job cleaning. I wiped the remote, tables, counters, and other places in the room without my towel showing any dirt. I was very much impressed. The only 2 complaints I have are the pillows are WAY TO SOFT. Even having 2 or more pillows it was not enough. The second complaint I had was I could tell the bed was old as there was a definite indentation where everyone seems to sleep. If you went on either side of the indentation, it was not comfortable. I still will stay here as the other places I have stayed I always compare to how great this place was and still is.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review by telling us what you like and what we can improve on it helps us ensure we continue to deliver a great experience for all of our valued guest. We thank you for recognizing our housekeeping and front desk team. Our team is dedicated on delivering superior customer service. We appreciate your feedback and are glad over all you had a great stay with us during your recent visit at our wonderful city. We are in a great location that has so much to offer and within walking distance. Our team is knowledgeable of the area and are always glad to assist and guide you explore our wonderful city and get a taste of Chicago. we hope to see you back in the future.

"Great location although paperthin walls"

3
09/03/2018

We stayed at this hotel for 4 nights in late February 2018 (Room 412). The hotel is very clean and nicely decorated. It is in a great location and has eateries, supermarket & some attractions nearby. A quick and easy uber ride can get you anywhere else in Chicago. Pro's - Very affordable - Clean - Comfortable beds - Friendly and helpful staff - Close to metro Cons - Heater needs updating. It heats the room no problem but even after turning it off to sleep, it would come on and blast out cold air every hour or so. It was also very loud and would wake me up - Walls are quite thin. Our neighbours were having conversations very early in the morning which would wake us up. Our friend, who stayed on the 8th floor in a corner room, also mentioned that she heard a lot of noise coming from neighbouring rooms and the hallway - No refridgerator in our room - Showers had very little water pressure I would stay in this hotel again as the price is great but I would be wearing earplugs at night. Tips: - Jewel-Osco supermarket around the corner - lots of great ready meal choices there - Best coffee found at Stans Donuts a block away - Try 'Eleven City Diner' for a great meal & atmosphere

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. By telling us what you liked and what we can improve on, it is helping us ensure we continue to deliver a great experience for all of our valued guest. We thank you for recognizing our team and for giving us the opportunity in correcting any mistakes. Our housekeeping team always ensure to deliver clean, comfortable rooms, our front desk team is very knowledgeable and always glad to assist and share many great suggestions on exploring our wonderful city. One of the best thing about us is also our location. There are many great things to do and dine within walking distance which our team can guide you through to get a taste of Chicago. We hope to get the opportunity in seeing you back in the future.

"Great for museums"

4
03/03/2018

If you want to do the Shedd Aquarium, the Field Museum and the Planetarium it is ideal. The Miracle Mile and Downtown not so much, although it is only a $12 cab ride away. Close to limited restaurants (try the 7th Street Deli) and a whole bunch of universities. The off season price cannot be beat and the elevated subway is not far. Great staff and a pretty,good room.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for recognizing our team and for sharing your review. We are in a great location that has so much to offer. The Field Museum, Shedd Aquarium, Planetarium and Soldier Field, start within a beautiful ten minute walk from our location. The Magnificent Mile is within a mile north from us but for $2.50 you may board a bus across the street that will take you there within fifteen minutes. The train station is just a five minute walk that will also get you anywhere in our wonderful city. Our team is knowledgeable and always glad to assist and share many great things to do within walking as well as enjoy a taste of Chicago. We hope to have the opportunity in seeing back in the future.

"Great front desk service!!"

5
19/02/2018

We arrived in Chicago at 9AM. The hotel had previously offered us a place to hold our luggage until check in, which was very important to us. When we got there, the desk worker made sure that we had a room right then, though, even though check in was not until the afternoon. This we did not expect, and was a pleasant surprise. The room was small, but that was as expected. It was very clean, near CTA, and also near a Divvy bike stall, if you are interested in biking around! (We did)

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. We are grateful to hear you had a great experience during your recent stay with us. We are in a great location that has so much to offer and within walking distance. For example, the Field Museum, Soldier Field, The Planetarium, Shedd Aquarium, Millennium Park , Art of Institute and many other great attractions. Our team is very knowledgeable and always glad to assist and share many great suggestion on what to do in our wonderful city including getting a taste of Chicago. Our housekeeping team truly shows they care with those special touches and details and in delivering a clean and comfortable rooms. We are also the third closes hotel to the convention center and really accessible taking public transportation to there, the airports and available to further explore our wonderful city. Whether you're here for business or leisure, there always something for everyone. We hope to see you back in the future.

"Great Hotel"

5
14/02/2018

The hotel is in a great location. Easy to get around on foot and train. The rooms were clean, nice rooms. We have stayed here before and were very happy. Stayed at a more upscale hotel not far from Best Western and were so disappointed. Staff at the hotel is very friendly and helpful. Our son has moved to Chicago and this will be where we will stay when we visit.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. We are excited to hear you had a great experience from your recent stay with us. We love to hear that our valued guest had a wonderful stay with us and recognize our team who strive to deliver superior customer service everyday. We are in a great location that has so much to offer, with many great attraction within walking distance and many other great places to enjoy a taste of Chicago, aside from our restaurant attached to the hotel. If I can be at nay further assistance in the future, please don't hesitate on reaching out to me, Octavio the Front Office Manager. We welcome you and hope to see you back in the future.

"Best deal in Chicago!"

5
14/02/2018

I got a great deal on a room here through Hotels.com, but it would have been a bargain at twice the price! The hotel is conveniently located, with many restaurants, parks, attractions & the “L” within walking distance. The staff at the Best Western was great. Everyone from the housekeeper to the general manager was helpful, courteous & gave the impression that he or she truly enjoyed their jobs. Upon check in, I requested a room with a view of the lake if possible. Lisa at the front desk did not disappoint! My daughter & I had a gorgeous view & enjoyed watching the lights on the Ferris Wheel at Navy Pier in the evening. The hotel was clean & well maintained. The lobby was comfortable, with complimentary newspapers & tourist information. The staff at the front desk was very helpful, providing a map & excellent directions. My husband & I had been in Chicago the previous week & stayed at the Hyatt at three times the price. It was not as nice as the Best Western at Grant Park. This is definitely the place to stay in Chicago.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review and for recognizing our team. It was exciting reading your feedback from your recent stay, which tells us what our valued guest love and enjoy. Our General Manager is fantastic and shares her passion with the team on leading the industry with superior customer care. We strive to enhance every guest experience to be unique. There is nothing more that our team enjoys, then to deliver superior customer service and create a great memory from visiting our wonderful city. We are in a great location that has so much to offer and within walking distance. Our team is always ready to assist all of our valued guest and share many great things to do and enjoy a taste of Chicago. If I can be at any further assistance, please don't hesitate in asking for Octavio the Front Office Manager. We hope we get the pleasure in seeing you back in the future

"Very Good but no refrigerator"

4
11/02/2018

This is the second time I came to this hotel because it was reasonably priced and close to the CTA Red Line El subway to get to Moody for Founder's Week. The room is great but this year there was no refrigerator for my water beverages. I will ask next year if I can have a refrigerator to make my bottled beverages cold. No other complaints.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. We are glad to know you stayed with us before and returned back. I apologize you did not have a fridge in your room on your returned stay. We do have additional fridges with limited availability but upon request we will bring one up to your room no extra cost. Next time you plan on coming back, please ask for Octavio the Front Office Manager so that I may assist you with your reservation. We are in a great location that has so much to offer and within walking distance. Whether you're here for business or leisure, there is something for everyone. Our team strive to deliver superior customer service and are always glad to assist and share many great suggestions that our wonderful city has to offer. We hope to see you back in the future.

"Don't let the reviews fool you"

5
10/02/2018

2/2/18 great hotel, good location, comfortable beds, good staff. i would return. i dont know why you would pat more to stay somewhere else. the only thing is that they only have vending machines but there are tons of restaurants and a supermarket near by

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. We appreciate you recognizing our team and your great experience with us from your recent stay. We are in a great location that has so much to offer. Our front desk team are very knowledgeable of the city and are always glad to assist, and suggest many great things to do and enjoy a taste of our wonderful city. We have a restaurant attached to the hotel that offers breakfast and dinner with a full size bar. Whether you're here for business or leisure, there is always something to do and dine in, within walking distance. We hope to see you back in the future.

"I would highly recommend this hotel!"

5
04/02/2018

This was by far one of the best experiences I've had at a hotel. The location was great, and the hotel staff were AWESOME! I especially loved the valet service! They were efficient and very, very timely.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for recognizing our valet team. It's always great to hear our guest wonderful experience from their recent stay. We will be sharing your feedback with our team as it bring us great pleasure in knowing our guest were satisfied. Our team strive to deliver superior customer service and take pride in delivering great memories from visiting our wonderful city. We are in a great location that has so much to offer, our team is very knowledgeable and always ready to share many great suggestions. We hope to see you back in the future.

"New Year trip"

3
31/01/2018

We stayed 3 nights 30/1/2017 to 1/2/2018 with my family and 2 friends family we enjoyed in total because close to many activities and clean and have a good valet service just we paid $50 daily and they offered a delicious breakfast free for each person every day because I have platinum member card with Best Western hotel group and that so nice from receptionist lady in the hotel . we will try repeat visit this hotel in summer if we have time or want visit Chicago again . our problem was the freezing weather out side(-1 F, -25 C) effect in our room in the hotel special in night we Feld cold because the heating not enough so we couldn't sleep well .

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. By telling us what you liked and what we can improve on, it helps us continue to deliver a great experience to all of our valued guest. There is so much to offer from our location, to get the very best of our wonderful city. Whether, it's a taste of Chicago or attraction, our front desk team is always glad to share many great suggestions and within walking distance from our location. We strive in delivering superior customer service and enjoy in creating a great experience to all of our valued guest. We hope to see you back soon.

"View of the Park"

4
22/01/2018

This hotel is across from Grant Park walking distance to restaurants. Great location close to the Museum and Planetarium. Room was clean and bed was comfortable. Good value. The restaurant also serve a great breakfast. Will stay again

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
It is great to know you had a great experience from your recent stay with us. We thank you for sharing your feedback, we are in a great location that has so much to offer. Our front desk team are very knowledgeable and always glad to assist and share many great suggestions for a great experience from visiting our wonderful city and a taste of Chicago. We hope to get another opportunity in seeing you back here in Chicago with us.

"I had a great time "

5
17/01/2018

I just wanted to say at my stay that night was one of my best hotel experiences ever. Christopher the night auditor was really helpful and informative he deserves a raise. The rooms were beautiful. The room I got was on the Michigan side in which added to the beautiful night I already had.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
It is always exciting reading our guest wonderful experience from when staying with us. Thank you for sharing your review. Chris is one our great team members which we are happy to have on board. All of our front desk team members strive to deliver superior customer service, and are always glad to share many great suggestions to get the best of our wonderful city. We are in a great location that has so much to offer. It all starts with the Museum Campus, Soldier Field, Buckingham Fountain and many other great attractions that are within walking distance from our location. We also have a great restaurant attached to the hotel open for breakfast and dinner with a full size bar. Their are also many other great options for dining within walking distance that our team can guide you through for a taste of Chicago. We hope to see you back in the future.

"Couldn't have asked for better."

5
15/01/2018

My sister and I came here for a long weekend and everything about this hotel worked for us. It is directly across from Grant Park, the Field museum, several restaurants, Trader Joes, and lots of public transportation. This Best Western doesn't serve breakfast (no big deal...We ate at 4 different breakfast places: Yolk, 11th Street Diner, Stan's Donuts, and Wildberry.) Our only negative is we could hear the conversation and very loud coughing of the person in the room next to us, so the walls are very thin. We were here 4 nights in room 804 and that room faces the city. Great view! From our room we could see the Willis tower, Grant Park, the ferris wheel at the Navy Pier, and the building downtown that is lit up with "Live the Dream" at night. We used Lyft or public transport so we didn't pay for parking. Staff was very friendly. They are constantly cleaning the lobby. This was our first time here and we came in search of cold weather and snow. The hotel was a great place to rest our heads each night or afternoon after exploring the city! We will be back!

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. By telling us what you liked and what we can improve on, it helps us continue to deliver our valued guest a great experience from when staying with us. We also thank you for recognizing our front desk team who strive to deliver superior customer service. Our housekeeping team is fantastic and care about creating a clean and comfortable experience for all of our valued guest. We are in a great location that has so much to offer and starting within walking distance. Whether you're here for business or pleasure, there is something for everybody and really convenient from our location in taking public transportation to explore our wonderful city. We hope to see you back in the future.

"Excellent Stay BW Grant Park"

4
12/01/2018

This hotel suited our needs perfectly for a weekend trip to the Field Museum in the dead of winter. The room was small and basic, but we didn't go to Chicago for the weekend to hang out in the room. It was clean, warm (we actually turned the air on in the room...and it was about -2 outside), comfortable beds. The coffee bar in the lobby was perfect in the morning. We walked to the Museum, there are multiple restaurants in walking distance (we chose Giordano's and Chicago Burger Bar--highly recommend both). Short, cheap Uber or Lyft to other parts of the city. If you are looking for luxury and amenities this probably isn't the place for you, but if you are just looking for a place to sleep after a day in the city, this is the best value in all of Chicago.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
We thank you for sharing your review. We are glad you had a great experience from your recent stay. We are in a great location that has so much to offer, whether you're here for business or leisure, there is something for everyone and our team can gladly guide you through. Aside from many great attractions that are within walking distance, there are many great dining options that are team can suggest and guide you through. We hope to have the opportunity in seeing you back in the future.

"5 stars once again"

5
10/01/2018

Third stay at this hotel and once again the room was spotlessly clean, the bed very comfortable, room nicely decorated and staff helpful and friendly. You cannot fault this hotel for price or location. Will be staying again on my next trip to Chicago

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. It was exciting to hear all of our valued guest had a great experience from when staying with us. We have a great team who strive to deliver superior customer service and our housekeeping team who deliver clean comfortable rooms to all of our valued guest. Our housekeeping team has won the housekeeping award based on cleanliness and enjoy taking time in completing those little details that help enhance our guest experience from when staying with us. We hope to see you back soon.

"Worth the price"

5
07/01/2018

The location is perfect. Close access to metra and walking distance to museum campus. Easy walk to Roosevelt station if you need to get on the el. Very short drive to navy pier. The only real complaint is price for parking but what do you expect for downtown Chicago. Hotel staff was above and beyond friendly and accommodating. Not sure why any previous reviews state differently. The rooms are spacious. No fridge but you can pay for one which would be nice if it were included like most hotels. Will definitely stay here again in the future.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. By telling us what you liked and what we can improve on it helps us continue to deliver superior customer service and a great experience. We have a great team dedicated to all of our valued guest. Always ready to create great memories from while visiting our wonderful city. we are in a great location that has so much to offer. In walking distance to many great attractions to go sight seeing and venture through as well as getting a great taste of Chicago. We hope to get the opportunity in seeing you back in the future.

"Best Western Grant Park Experience"

4
07/01/2018

Excellent location and very good service rendered by hotel staff. We stayed at a family room that accommodated 4 of us. Thank you to the Sales Manager Marites for making the arrangements for our 10 night stay. I also want to commend the service staff at breakfast who provided excellent service specially Tyson.

"Rude staff"

1
02/01/2018

Staff was rude and unfriendly. My fiancee and i asked the staff several times for places to visit and see and were told to google it instead. It was our time in chicago and didnt know the city. The one time they did give a place to go it was the wrong directions!

BestWesternHotels, Corporate at Best Western Grant Park Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Not Bad for Downtown Chicago"

3
18/12/2017

The hotel was close to the places we wanted to visit and wasn't that bad. The only thing that would have made it better would to have had a fridge in our room for our lunches the next day and the cost for parking a little lower.

"anniversary getaway"

5
12/12/2017

Great Hotel...Excellent helpful staff....Not very far from Downtown hussle and bussle. Road was all tore up in front of hotel and steel plates over holes so the noise was over the top to sleep through but not fault of hotel. Will stay there again

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. We appreciate you for recognizing our team, who strive to deliver superior customer service . There is nothing better then to know our valued guest had a great experience with us and enjoyed their stay in our wonderful city. We are in a great location that has so much to offer and is within walking distance or a quick easy step to public transportation to get anywhere else in Chicago. We hope to have the opportunity in seeing you back in the future.

"Bears vs 49era stay"

4
09/12/2017

Great place to stay and staff are wonderful. If your going to a Chicago bears match I would recommend this hotel . Also the food and drinks are fantastic and staff . The internet is pretty good here !!

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. It's always exciting to know our valued guest had a great experience while staying with us. Our team is dedicated in delivering superior customer service and enjoy sharing many great suggestions on exploring our wonderful city. We are in a great location that has so much to offer for sightseeing and experience a taste of Chicago. We hope to see you back soon.

"excellent location"

5
06/12/2017

This is a great 3 star hotel, comfortable, close to the subway station and to the main Chicago park. There is a restaurant, but not open 24h. Very clean and silent. There are many restaurants in the area.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. We are in a great location that has so much to offer. Our team will always gladly share many great suggestions to get the best out of our wonderful city. We strive to enhance every guest experience to be the best and unique . Thank you as well for recognizing our housekeeping team, as they do it with care and has also won the housekeeping award based on cleanliness. We hope to see you back in the future to deliver a great memory when visiting our wonderful city.

"Awesome affordable !"

5
04/12/2017

I enjoyed my stay here at the best western hotel at grant park. My room was clean, the staff was great and we will stay here again! We stayed here last year as well and the hotel has improved alot since then, renovations have been done and the staff again was really friendly.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. It's always exciting to hear our valued guest take home a great memory from when staying with us. We appreciate you coming back and glad we were able to provide a great experience for you once again. Our team is dedicated in delivering superior customer service. We are in a great location that has so much to offer and our team can always share many great suggestions to experience the best of our wonderful city. We hope to get another opportunity in seeing you back in the future.

"Great hotel"

5
03/12/2017

Great hotel with great staff. Located close to everything needed in Chicago. Right on Michigan Avenue which allows walking to all major activities. Views of grant Park. Nice little restaurant located inside the hotel

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. We are excited to hear you had a great experience with us which we have shared your review with our team. Our team is dedicated to all of our valued guest and enjoy creating memories from when visiting our wonderful city. We are in a great location that has so much to offer for sightseeing and a great taste of Chicago, within walking distance. We hope to see you back in the future.

"Great Location and Surprisingly good all around!"

4
02/12/2017

I booked for the location and reasonable price (for Chicago loop). I had fairly low expectations after reading some reviews and from my experience in other BW properties. It is a super great location on the corner of Michigan Ave and Roosevelt, across from Grant Park. There's even a Trader Joe's just around the corner. Be prepared to pay over 50 bucks for parking if you drive. There's two good breakfast places just next door. and a really yummy pizza place "Lou Malrattis" two blocks away that delivers. The room (on 9th floor) was stuffy and warm, so we turned air conditioning on and ran it all night even though it was cold outside. The beds are comfy, plain functional & unpretentious but clean and well appointed.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. We are excited you had a great time and enjoyed your stay with us. We appreciate your feedback as it helps us continue to deliver superior customer service. Our team is always happy to assist and suggest many great attractions within walking distance, to experience our wonderful city. Including our famous deep dish or stuffed pizza for a great taste of Chicago. We are in a great location that has so much to offer and clean comfortable rooms to rest while exploring Chicago.

"overall less than average room."

3
30/11/2017

very poor cleanliness in this hotel and there is not too many amenities. location is okay but farther from downtown than the other Best Western on Ohio st. not a very high building and there is not much for a view. but staff was friendly and helpful at least. also, parking is $55/night but the Best Western on Ohio st has parking for $25/night and has a much better location and overall experience and cleanliness of the room.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. By telling us what you liked and what we can improve on, it helps us continue to deliver superior customer service. We are in a great location that has so much to offer. It all starts with the Field Museum, Shedd Aquarium, Planetarium, Soldier Field, Buckingham Fountain and many more attractions within walking distance. Our team is very knowledgeable of the city which they can provide many great suggestion for a great experience and taste of Chicago, all within walking distance from our location. We hope to get another opportunity in seeing you back in the future.

"Best Western Grant Park - FANTASTIC"

5
29/11/2017

The staff at the hotel is awesome. They go above and beyond to make you have a great experience with them. The room was clean and I never had to open a door while entering or exiting the hotel. The valet crew always jumps before you and gets the door open. I would recommend this hotel to anyone that needs to stay in Chicago

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review and for recognizing our wonderful team. We are in a great location which offers many great things to do and dine in for a good Chicago experience, that it all starts within walking distance. Our team is always attentive to our guest needs and strive to deliver superior customer service. We have a fantastic housekeeping team that care and have also won the Housekeeping Award based on cleanliness. We hope to have the opportunity in seeing you back in the future.

"Great hotel near museums in Chicago"

5
25/11/2017

I have stayed here twice - once last year during renovation and again this year. It was a bit messy during the renovation, but this year everything was completed and so nice! Staff was friendly and efficient - from front desk to bell staff to Housekeeping. We asked for extra coffee and towels on the first day, and they were provided without asking every day thereafter. I was attending a conference at a nearby luxury hotel and chose this less expensive option - and I had more room and amenities for 40% less cost. Convenient to the museums and to yummy restaurants - Yolk, 11 Diner, Lou Malnati's, as well as to Trader Joe's, Jewel Osco and Starbucks. I've already made reservations for next year's business trip.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review and for recognizing our team. We have a great team who enjoys in creating great memories for our guest, and in getting the best of our city. We are excited of the outcome from our recent renovation that has so much more to offer to all of our valued guest. Our location is where everything starts, in enjoying Chicago. Whether you are here for business or pleasure, there is always something to do and something for everybody. We hope to see you back in the future.

"Great hotel in the South Loop area"

4
24/11/2017

I was very happy with this hotel and would stay here again. I ended up in a king bed room. I had booked a queen room for 4 nights then later added another night when all they had were king rooms. When I checked in I asked if I could stay in that room all week instead of packing to move. I was told no. The next morning when I went down to check / check in I was asked if I just wanted to stay in the same room. Great customer service from the clerk on Monday mornings and not so great from the one on Sunday evening. The bed was comfortable. It had the kind of pillows that I like, four small "squishy type". Much easier to get a stack of pillows to the height I like with those than the big firm ones. The room had my favorite amenity - a chair that was comfortable to sit in and read. So few hotels provide that. This even had a floor lamp with it. The location is great. Two short blocks from the Roosevelt station on the orange line. So a cheap and easy way to get to the hotel from Midway. There is also a Metra station about a block and a half away. The Field Museum is about two blocks away and the aquarium and planetarium are just beyond that. So if you are doing a museum weekend it would be hard to get any closer. We were at a conference at McCormack Place and stayed here instead if the attached hotels. We saved more than 50% of the room rate doing that. A cab or Uber was around $10-12 to McCormack place. There are restaurants nearby. Yolk is right next door and is very good for breakfast or lunch. The hotel is actually pretty small, maybe 24 rooms per floor. So the hallway noise was minimal. There is construction noise from a project next door so you won't be able to sleep in past 7. That seems to be pretty common around the area. Also, my room was on the south side overlooking a dog run from a building next door so some barking, but not late at night.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review and for recognizing our team. We strive in delivering superior customer service. It all starts from our location to get started on getting the best out of our wonderful city. From sightseeing to having Chicago style pizza which will have you coming back for some more. We are excited to know you had a great experience from your recent stay with us and hope we can see you back in the future.

"Good value."

4
23/11/2017

This was a great value for our event on S. Michigan Ave. The room was clean and quiet and provided us a great night's rest. The rooms are on the small size, but adequate for our stay. We would recommend this hotel.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. We thank you for recognizing our hotel for a great experience in our wonderful city. Our team is always glad to share many great suggestions to take home a great memory from visiting Chicago. We hope to see you back in the future.

"Worst experience ever"

1
22/11/2017

First time i had to ask for room change. A/C doesn't work properly and very noisy. Room next door really next door (Just internal door separation) => I know everything on my neighbors .... Manger doesn't answer after claim so meaning doesn't really about customer satifaction. Run away and find a best place for some more dollars

"Lions Bears Oh My"

4
22/11/2017

Perfect place to stay to walk to the game. About a half mile walk to Soldier Filed, Field Museum and Shed Aquarium. Right across from Grant Park. Very close to the Roosevelt Street exit on the Orange line. Easy access to and from Midway.

"Good value for a city hotel"

4
22/11/2017

For the price paid this hotel was good value. The room was clean and comfortable but the hotel is getting a little dated and could use a refurbishment. The heating/cooling unit in the room was noisy and I woke up many times when it kicked in. The staff was excellent and helpful. I would go back to this hotel

"Great location, walked everywhere (even when it was snowing)."

4
20/11/2017

Rooms were basic but comfortable. Close to attractions, sporting venues and food places. Only slight negative was noisy aircon, but otherwise loved the place. Staff were very helpful. We loved Chicago and would definately stay at BW Grant Park again.

"Great hotel"

5
16/11/2017

Staff were extremely courteous, nice and friendly. Very helpful. Good atmosphere. Good hotel for location and money. Close to Grant park, field museum and aquarium. Thought it would be noisy but it was not.

"Average...just average"

3
15/11/2017

In general it wasn't bad, BUT on Saturday evening the shower water barely reached luke warm! Also our bathroom door was unable to close (the timber door had warped) and the bathroom mirror frame obstructed the sink faucet meaning that only a slow dribble of water came out. The location was good and we had a nice view of the park but seriously - they couldn't even hang a mirror without it resting on the water tap?!?? I would not stay here again.

"A Gem on the South Loop"

5
15/11/2017

Great location, clean and comfortable, and probably the best staff of any hotel I've ever stayed at, all at a very reasonable price. The rooms are updated and quiet. The staff really is exceptional. Everyone has a friendly greeting for you. They have a place for you to store your bags if you arrive before or depart after the check in/out times.

"Easy hotel close to Soilder Feild and the city"

4
14/11/2017

Easy hotel to stay in, nice friendly service experience throughout. We had a great view even at the side of the hotel. Nicely renovated rooms with good Internet access. Easy to get to. Hotel bar never gets busy ,do recommend heading to a local bar for a bit more atmosphere. But over all good experience.

"Anniversary Trip"

5
12/11/2017

We were treated very well during our stay. The room was very clean and quiet. Breakfast was next door and was made to order. The service was very good. We were on the 9th floor and it appeared to be recently upgraded. The bed was very comfortable. We would stay here again the next time we visit Chicago

"Realtor"

5
07/11/2017

All the staff was great. Erica, at the front desk. From the time I made my reservation, Erica was on top of her Customer satisfaction. At first I hesitated to stay at a Best Western. Erica, made her self assessable to my needs. I was so satisfied, that I will continue to stay at Best Western. Thank you for such a great experience in Chicago.

"Great value"

4
06/11/2017

The hotel is basic, but a great value for the location. Plenty of restaurants and attractions within walking distance or a short ride away. Rooms were clean and comfortable and wifi was good. Staff was very friendly. No complaints!

"Excellent location."

4
04/11/2017

Hotel close to good restaurants, bars and many attractions. Safe area at night with some movement during the day. Parking is really expensive. They spend around 20 minutes to come back with your car after you ask for.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. By telling us what you liked and what we can improve on it helps us ensure we deliver superior customer service. We do offer valet services at a fee but if you won't be using your vehicle during your stay, there are a couple other parking options the team can suggest starting at $30 but no in and out access. Though we are in a great location which has so much to offer within walking distance. We hope to see you back in the future.

"Cozy, quiet and attentive staff"

5
02/11/2017

I had such a nice experience at this hotel, where they hold the door open for you (while keeping an eye on who enters the lobby). I checked into the fourth floor, and knew I'd be unhappy to be near the elevator and nearby site under construction. The front desk set me up in 911 where it was peaceful and I had a view of the park life outside. I was traveling alone, so the room felt spacious. I slept perfectly well. They held my bags on my final day as I explored. I realized I'd somehow lost my Fitbit and alerted the front desk in case housekeeping found it. Although they had cleaned the room for the next guest (but did not find it) they kept it vacant until I returned at 3 p.m. to retrieve my bags. At that time they offered me a key and I found the black Fitbit under the bed. I thought it was very thoughtful of the staff to hold the room for me to do a final check. Very pleasant experience throughout.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you so much for sharing your review. We were excited to hear you had a great experience from your recent stay. We strive to deliver superior customer service and are glad our team were able to attend to your needs and ensure you were taken care of. We hope to see you back in the future.

"Wonderful experience!"

5
01/11/2017

If you are going to Chicago -- especially if you are going to Museum Campus -- this is the place to stay! The hotel is spotless, the staff is exceptional, the restaurant is well-priced with a nice menu. I cannot recommend this hotel highly enough!

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
We thank you for your feedback. There is nothing more that we enjoy, but to see and know all of our valued guest take home a great memory from when staying with us while visiting our wonderful city. We hope to get the opportunity to see you back in the future.

"From STL to Chicago"

5
01/11/2017

A truly excellent location for anyone wanting to be in downtown Chicago. Excellent staff. Front desk staff can provide great suggestions for local restaurants. Walking distant to many downtown attractions.

"Best Value in Chicago"

5
31/10/2017

This might be the BEST Best Western in the world. Rooms were updated and spotless, service was incredible, location is perfect. From the moment I walked in the door (at about 9:30am), I was impressed. A doorman opened the door to the modern lobby (as he did my entire stay). The general manager apologized for my short wait behind two people being helped at the front desk. When I asked if (by some miracle) I could check in or store my bag, the front desk attendant actually called the housekeeping manager and asked if I could wait a few mins while they finished the cleaning checklist on a room. I was checked in 2 mins later! Also at the front desk, they offered me flavored water and a map of the city (on which he pointed out his favorite things without me asking). I was still skeptical as I took the elevator to my room, but was quickly relieved at the state of the accommodations! Modern TV and bathroom with ample counter space, comfortable bed, and a room with a view of Grant Park. The next day, I kept the "do not disturb" sign on the door until I left after 1:30pm. Still, when I returned at 5:00pm, my room was refreshed! The location is great. I walked to the Auditorium Theater and the Field Museum. The CIBC theater was just two train stops away. I only booked here because of all the positive reviews. Otherwise, I would never have considered staying at a Best Western. Usually, I opt for hotels like Courtyard Marriott at this star level. This Best Western is great. You won't regret staying here!

"I almost kept my great experience a secret"

5
30/10/2017

I almost didn't review this hotel because I wanted to keep it to myself. However the only reason I chose this hotel was because of reviews by other Trip Advisor members. I stayed overnight from October 28-29 for the Chicago Hot Chocolate race. This little gem sits across from Grant Park on the Field Museum and Soldier field side. The hotel updated their rooms and the look is very clean and contemporary. My room was a corner room with a queen bed. I had two windows with a view of two buildings. Oh well can't win it all. The bathroom is a sink with plenty of counter space, a toilet and shower. No bathtub. The shower head is the rainfall kind. The hotel staff was exceptional. Very professional and kind. The lobby was clean and offers a business center with two computers. Only one computer has the ability to print. I took the train to union station and used public transportation to get there. However because I got off at the wrong stop I ended up walking a good portion. I also walked past the hotel because the entrance is actually on 11th Street and not on Michigan. There is a small restaurant that faces Michigan avenue and also connects to the hotel. When I got there I felt and looked bedraggled however the hotel front desk person who checked me in treated me very professionally. Check in is at 3 pm. I arrived at 12:30 fully prepared to store my luggage. I was fortunate that my room was ready and I could freshen up before a 1 pm engagement. The room was also clean and contemporary and the bed was one of the best I ever slept in. I almost missed participating in the race which was the primary reason I went to Chicago. I requested and was granted a late check out because I knew the time of the race would put me close to check out time. It was very nice to freshen up before taking the train home. I hope the company maintains this property because this has been one of the best experiences I've had with a Chicago hotel. I will definitely be returning.

"Good Choice"

5
25/10/2017

Well located small hotel near iconic attractions. Reasonably priced for location. Very friendly & helpful staff. Attractive, updated lobby. Rooms attractive with very comfortable bed & linens. Would definitely stay there again

"I'm so great full the I ended up at your hotel. I had the worst day ever and your stuff was amazing to me and my daught."

5
24/10/2017

I had something wrong with my car and came out to Chicago because my daughter and her friend went to a concert and her friend became very sick and was rushed to a hospital out there. Then on the way back had a tire problem. I was so down and them girls at the front desk just made my night. Thank you. Just wish I could remember the names of them 2 ladies

"Best Bargain in Chicago"

5
24/10/2017

I feel this place is the best bargain in the city. The rooms are spotless and the staff friendly. If you can get a room on a higher floor with a lake view, you'll get a better view than most people paying 5 times as much for a room on Michigan Ave. The staff is friendly and the location is perfect.

"Great choice for value and service."

4
23/10/2017

Room was clean. Adjacent restaurant excellent. We were even able to buy a quick breakfast from the take out case near the door and then take it to the restaurant to eat, even though we did not require a waiter or waitress. Easy way to start the day. Great location for attractions in Chicago and for access to public transit.

"Great Location"

5
20/10/2017

We were helping our son move to Chicago and was so glad that this hotel was right next door. The staff was great from the minute we arrived until we left. We did have an issue with the AC unit in our first room but it was taken care of in no time by Mr. Gonzalez. He was so helpful and even went with us to the new room to make sure that AC was ok. The breakfast at the restaurant was really good and our server was very nice and attentive. We will be back for sure when visiting our son.

"Centrally Located"

3
18/10/2017

Central location - worked really well with our group as we were there for the Chicago Marathon. Millennium and Grant parks are well within walking dis trance. Train stiation is also nearby. Close to the theaters, museums and restaurants (deep-dish pizza legends!!!). Front desk staff were helpful. No refrigerator and pot for boiling water in the room. It takes a while before hot water comes out of the shower. Service in the restaurant was below par.

"Clean older hotel. Great Value"

4
16/10/2017

My Cousin and his wife was in from Greenville South Carolina and we wanted to find a hotel clean and around $200 a night. Best West Grant Park was suggested from a coworker and he was dead on as far as the location and Value. We return to Chicago and stay there Again.

"Wonderful check in experience! Friendly and courteous staff. Parking not including in the hotel fee. $$"

5
13/10/2017

Hotel offers valet parking for extra fee $50-$60 a day. You can park on the street for a fee as well. Avoid traffic by arriving after 9 pm. Walking distance from Millennium Park and subway. Perfect stay!

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. We are in a great location which many great things to do and eat are within walking distance. We do offer valet parking with unlimited in and out access and can also suggest other public parking options close by. We appreciate you choosing us for your accommodations while visiting our wonderful city and hope to see you back in the future.

"Best Western Grant Park"

5
05/10/2017

Great place, nice staff. Good value in comparison to other hotels in the area. Get breakfast at Yolk, rather than Mei's kitchen as Mei's kitchen was very disorganized and the wait staff were stressed.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing you review. We are glad to hear you enjoyed your stay with us and appreciate your feedback in what we can improve. Meis kitchen has recently added new items to their menu which is fantastic as well as many other great places we can suggest for dining within walking distance from the hotel. We are in a great location that has so much to offer and our team is always ready to deliver superior customer service. We hope to see you back in the future.

"Hidden Gem"

5
04/10/2017

I selected this hotel due to its availability and location. Like many hotels in Chicago, the building is old but it has been tastefully updated and is well maintained. The room was perfect for our needs and ALL hotel staff could not have been friendlier. Breakfast coupons are furnished for the restaurant in the building and we enjoyed a full, hot breakfast each morning. The hotel is located across Michigan Avenue from Grant Park and there were numerous, excellent restaurants within a 2-3 block distance.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. We are always excited to read our guest experience from their stay while visiting Chicago. It was great to know you enjoyed your stay with us and recognize our team for their superior service. There is nothing more that our team enjoys, which is in creating a great memory and to deliver a great experience from when staying with us. We hope to have the pleasure in seeing you back in the future.

"Short stay"

4
04/10/2017

We had a one night stay and were allocated a room on the 8th floor, friendly staff at reception and in the restaurant. Room was not big but just enough space. Hotel room had an ironing board, iron and coffee making machine. Bed was comfortable and room air conditioned, near to shopping area as is located within the loop.

"Perfect location!"

5
03/10/2017

I have never been to Chicago. On my 2017 road trip I made it one of my stops. Was fortunate to get a great corner room at the Best Western. It was perfectly located for me and for the adventures on my agenda. The hotel staff were very helpful and knowledgeable and helped me feel welcome to Chicago. I absolutely will be staying here again if I ever get the chance to visit Chicago again! Note for late sleepers: they are in the process of building a new building right next door and it did cause some morning noise. It did not bother me any because I am a early riser.

"Good for a weekendr"

4
02/10/2017

Rooms were comfortable and spacious. No frills. Good number of TV channels including the English football. Couldn't get an early check in and checking in was slow but all in all a good price. Located near a few bars and opposite grant park. Easy for walking around.

"Conveniently Located"

3
28/09/2017

This hotel is conveniently located directly across the street from Grant Park. It is walking distance to Museum Campus, the Art Institute, Cloud Gate and the Magnificent Mile. Yet it is not so close to these attractions that it is bright and noisy. It is clean and unpretentious. The main entrace is actually on the side street and the building itself looks more like an office building. The staff is friendly and professional. The rooms are small but the price is fair for the convenience. There are only 2 elevators and during our week long stay 1 of them was out of service for 3 days. While this was inconvenient it was not horrific. There is a small bistro on the first floor across from the lobby and while being overpriced their food was fresh and good. I have already recommended this place to a friend.

"Great Value hotel and how to get there!"

5
26/09/2017

This hotel offers great value being at the lower end of the downtown area close to the lake and acquarium and also close to public transport and the water taxi. The locality is a pleasant one with a variety of restaurants - we used Starbucks for breakfast and a very good pub just a few yards to the south of the hotel for dinner. The hotel is scrupulously clean and the rooms are comfortable - we had a partial view of the lake. The staff are very helpful and I would not hesitate to stay here again. Taxis and shuttles from O'Hare are quite expensive but if you use the 'L' - ( Blue line) accessed from Terminals 1-3, changing at Clark/Lake to the Orange Line alighting at Roosevelt, you will be only a few hundred yards from the hotel. It involves some walking and a few escalators and maybe the odd stairs but if you are reasonably fit and do not have too much luggage, it will cost you $5 to the hotel and $2.50 on the way back. We managed it and we are both in our seventies.

"Excellent Staff"

5
20/09/2017

Not only is this hotel a great price and location, but the staff was fabulous. The front desk check-in ladies went above and beyond to assist us with directions to get onto the rail line to the airport with the least hassle with our bags. The room was plenty big enough for 3 grown ladies, a nice view, clean, comfortable. Excellent location to South Shore Line and other transportation around Chicago. I recommend this hotel HIGHLY

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. It was exciting to read your great experience from your recent stay. We have a great team dedicated to all of our valued guest who strive to deliver a great experience. Want to truly thank you for choosing us for your accommodations while visiting our wonderful city. We hope to see you back in the future !

"Best Western Grant Park, Chicago"

4
19/09/2017

Nice clean room with comfortable bed and attentive staff. They were busy so I arrived at 12 won and the room was not ready till 2:30 so I went for lunch. When I came back they rushed to fix up the room for me. Nice.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. We appreciate you taking the time in letting us know what you liked, which helps us continue to deliver superior customer service. we are in a great location that has so much to offer. We hope to see you back soon !

"Great location and price"

5
19/09/2017

The hotel is with in a 1/4 mile of the field museum (our fav of the whole trip) the planetarium and the aquarium. The art inst. was also within walking distance. The room was CLEAN and the price great. King size bed suite at 140 during the week. This included frig. and microwave. The restaurant was great. Top notch service.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
We thank you for taking the time in sharing your feedback. We are in a great location which offers many great places to eat and explore while visiting our wonderful city. Our team is dedicated to delivering superior customer service and our housekeeping team dedicated to deliver nice clean room rooms for all of our valued guest. Our prices are pretty competitive and we are really well situated which has so much to offer whether you're here for business or leisure. We hope to see you back soon !

"Good location"

4
17/09/2017

Stayed for one week with wife and our 1 year old. Clean room and friendly staff. As all hotel in greater cities there are no microwaves or a fridge in standard rooms. I know it but I don't like it. We walked everywhere downtown from the hotel. Yes, we have good shoes... PRO: good location, friendly staff, clean room CON: restaurant next door (don't go there), construction work outside entrance (temporary), no fridge and no microwave in room, don't call it a fitness center

"Good spot to stay for a week"

4
16/09/2017

We choose this BW because they offered a good multi-night discounted rate for the entire week we stayed in Chicago. We were very satisfied with the location, as there was a bus stop almost right in front on S Michigan St, a two and a half block walk away on Roosevelt Street was the metro train station, and buses and trains were coming and going all the time. We bought a week long pass that allowed us to use both methods of transportation to get everywhere we wanted to go in the city. Chicago is very luck to have a great transit system. It will also keep you in shape, as it is not unusual to have to walk up and down a lot of stairs to get to/from the trains. We drove our car into the city but used Spot Hero to find an economical parking space for the week and we never had to use the car for the entire week. There is a café connected to the hotel. They do not have a sign out front so it's hard to figure out there's an eating place unless you walk in. They were open morning, noon, and night and served a decent breakfast and good coffee. There are other eating places within easy walking distance, or you can just hop on a bus and go where all the people are on the upper end of Michigan Street. I think the hotel was completely booked when we were there as we kept seeing at least two different tour groups meeting in the lobby. Even with all the people, our room was very quiet, but the elevators were sometimes a little slow. We also got a room with a good view, as the windows looked north over Grant Park and we could see the very high water shooting up from Buckingham Fountain. We also were able to sit in our bed and watch fireworks for at least three of the nights we were there. Just across the street from the hotel are the headless walking body metal sculptures in Grant Park. They are fun to walk through. We had a king sized room which seemed a little small, but I think that had to do with the building being old, and because we were always gone, it just didn't matter. We did have plenty of space to put our suitcases for the week. There is no microwave or small refrigerator in the room, but there is a coffee maker and a hairdryer in a bag in the bathroom. The WiFi worked just fine. When we travel we do not think it is necessary for people to be cleaning our room every day, so I can only say we were satisfied with housekeeping for the one day we did have them clean the room. We like to save water. The bathroom was nicely updated and very clean with a good towel supply, as well as, the usual shampoo, condition, soap, and lotion. I really appreciate the lotions the hotels leave out, but this time we got a shower cap, so it was another very useful item that we I used. Check in and check out was very easy and the lobby employees all were very friendly and nice. We had no problems so we never had to interact with them other than checking in and out. Overall we were very pleased with our stay. The room, sheets, and bathroom were all clean.

"Clean, convenient location, great staff"

5
14/09/2017

Very nice hotel. Good Wi-fi, All of the staff are pleasant and helpful. Grant park is just across the street and the river trail is easily within walking distance. Armena went above and beyond helping me with my travel plans.

"Great Location"

4
14/09/2017

The hotel itself is ok, but at the time it was the best price. The staff was very helpful & prompt to valet my car. What I loved most about this Hotel was the location. It was perfect for us to walk to all of the main attractions in that area. The have plenty of the community bikes to rent and driving services everywhere. Keep in mind our room faced Michigan Ave, so there was "city noise" but we slept just fine and got to see the sun come up over Lake Michigan.

"Decent hotel"

3
10/09/2017

We stayed here for the weekend. It was a nice hotel. The staff was really wonderful and helpful. The room was a little dated but it was great for the price. It's really close to the Field museum and Shedd Aquarium. We were able to walk there easily. It's also close to the L that takes you right to the airport. Would stay here again.

"Amazing Stay"

5
10/09/2017

I spend five days at this hotel. From the minute we arrived to the minute we left the staff could not have done much more. Armena and the staff were brilliant in helping us in any way they could. Great welcome to Chicago from the Armena. When we arrived at the hotel we recognized an error in the booking from our travel agent who booked one room for 4 adults. When we showed this to Armena she gave us an upgrade to a suite with no extra charge. The room was spacious and had a fold out bed and two large double beds. The tv was good with loads of channels. The bathroom was a little small but ok. The shower was ok and could be managed easily. The fitness center was good for what I needed it for. It was small and did not have any free weights area. The only disappointment was that the pool is gone but it is no big deal. The hotel was within walking distance of the parks and Field museum, air and space museum and aquarium. There is a bus stop across the road that can bring up to the main areas of the city or you can walk. Lou Malnatis is great for the deep dish pizza and `yolk is good for the breakfast which is next to the hotel. If you are tired and don't want to go out Meis kitchen which is in the same building as the hotel is good and they do happy hour from 5-7 with specials on beer. All in all it was a great stay and will definitely return to Chicago for sure. I will stay here for sure.

"Great location and perfect staff"

5
10/09/2017

The staff here were so patient and so kind. They went out of there way to help me and my husband find our way around Chicago. It's a really beautiful location and really close to the "L" which was really convenient for going up to Wrigley Field and down to Chinatown. You can also take the "L" into downtown, which is walking distance but about 20 blocks. Everything seems closer than it is in Chicago... A great place to stay and really convenient. Highly recommended!

"Okay."

3
06/09/2017

The place itself was ok. The staff was very nice and very helpful. Nothing too exciting about the hotel; there's no pool. Rooms were smaller than it appeared to be in pictures. The hallways are pretty narrow. The one elevator was not efficient at all. All in all, it was a place to sleep after a busy day in the city but I wouldn't come back to this particular hotel.

"Friendly and Helpful Staff"

5
04/09/2017

We found the staff to be extremely helpful and friendly whenever we interacted with them. Convenient location and affordable rooms. This hotel is located within walking distance from Soldier Field, the Field Museum, the Shedd Aquarium, and the planetarium. There is also a CTA station around the corner and a hop on and hop off tour bus stop a couple blocks away. Highly recommended or a stay in Chicago near the loop.

"Perfect location"

4
04/09/2017

Stayed here for five nights. Brilliant location for the Field museum, Art Institute etc. Room, bed and breakfast were fine. The hotel laundry was as advertised except that I had to ask at reception for it instead of it being delivered automatically back to the room. Otherwise the staff were very helpful. The only real downside was noise at night - there is a train station within earshot and street noise was quite audible in the room.

"Excellent"

4
27/08/2017

The only reason I didn't give it a 5 was from the street level there was nothing identifying the hotel. We made 2 passes around the block before realizing we had reached our destination. Parking was just ok as well. We didn't use the hotel parking as it was the most expensive. The staff explained several other options which were more affordable. Overall the hotel was great, great location, clean, up to date and great staff.

"Family City Break"

4
23/08/2017

This hotel was booked for us through an agent. The location was great to be close to the Aquarium and Field Museum, it is also quite close to Millennium Park too. The hotel is clean and comfortable with polite and attentive employees. This was a room only deal so we did not have breakfast in the hotel, however we did eat Dinner one evening in the restaurant, the food and service was good. The main sites of the city are easily accessible from the hotel and walking is an option. You can get a Water taxi from the Aquarium pier down to Navy pier. Also bus and Loop stops are close by.

"Endless traffic nouse"

4
19/08/2017

Rooms very clean and staff pleasant. Good walk from amenities and locations. Where hotel located at the junction on main roads, endless loud traffic noise throughout the night could not sleep, also windows only single glazed.

"Pleasantly surprised."

5
17/08/2017

I happened to find this hotel because many of the other hotels were booked. I was a bit apprehensive, but surprised at how nice it is and at an affordable rate. It was to get to from the expressway. It's centrally located with many bars and restaurants close by. The room was quiet and the staff was professional and helpful. I enjoyed my short stay and will come back.

"Remodeled nice - really dumb policy"

2
17/08/2017

So convenient - right across the street from Grant Park Field Museum Planetarium Aquarium dog parks walking trails biking hiking right in the Heart of the City excellent location recently remodeled and adequate Best Western standards. Mais kitchen is in the same building. Looks much nicer than the food quality. Very dumb lost and found policy. A medical heart monitoring machine was left in the room when the ambulance arrived to assist us. They did not call and advise us that they found it. The name and phone number was available to them. Medtronic's card and phone number serial number was also available. They could have made a tiny effort to alert us. When we needed it it again, four days later I called the hotel and was twice promised to call back. Never got it. Went to the hotel and picked up the monitor machine. Was informed that they will keep him for six months and then discard them. I suggested that they make a minor effort when they obviously locate item of value. Could Best Western company policy be this dumb and widespread at all locations? Very disappointed in the sloppy manner at this hotel. I thought better of the organization not anymore

BestWesternHotels, Corporate at Best Western Grant Park Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice hotel - great location"

4
17/08/2017

Hotel was a good value for the money. Rooms were very clean and staff was friendly. Was conveniently located near museums and parks. Was a little noisy as the sidewalk outside the hotel was being replaced, but that is only a temporary situation. Wish rooms would include a refrigerator.

"Great location and price"

5
15/08/2017

Hotel is within walking distance from Waverly Island. Nice, clean, comfortable and affordable. Great location, close to everything. Overnight parking is expensive but the is another garage 2 blocks away that is half the price.

"GREAT LOCATION, BUT...."

4
14/08/2017

Yes, this hotel is in a great location, but not enough restaurants near by.Construction started today in front of hotel, no need for a wake up call. The room was always clean, except for 1 day, my regular person must have had the day off. Had a great view of Navy Pier, worked out well, especially on Firework night

"Long weekend with my wife"

5
08/08/2017

Room was clean, had a really good view of Grant Park, museums and aquarium. Hotel staff was very accommodating. The greatest attribute this property has is the general manager, Octavio Gonzalez. He went above the call of duty to make our stay so memorable. Thanks again for your hospitality.

"family vacation"

4
08/08/2017

Clean, nice beds, exercise room small but nice to have . Excellent location for downtown Chicago. Maid service was wonderful and friendly ! Fantastic restaurants and Grant park across the street. I would highly recommend!

"Great location and nice staff"

5
07/08/2017

Had a great time with my daughters. Nice place, beds comfortable, room clean. Easy access to parks, shopping, dining, and Segway tours! Staff was accommodating and helpful. Had a blast! Would recommend!

"Best Western REview"

3
07/08/2017

Hotel is reasonable and meets acceptable "Cookie Cutter" hotel standards, however as is the case with many older hotels, the in-room air conditioners are dreadful. The low fan is too high, and the compressor cutting in and out makes it impossible to sleep with the air con ON.

"Location can't be beat"

5
04/08/2017

walking distance to everything. Very helpful and friendly staff. Will definately stay here again. Also very easy access to major highways. Great restaurants around the corner. Front desk has coupon for free appetizer at Lou Malnati's. A great location for everything.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. Our front desk team is always happy to assist, share great suggestions and attend to our guest needs. We are in a great location which is convenient to walk to many great attractions. Guest can walk to many great recommendations for dine in or a quick bite and truly enjoy everything that Chicago has to offer. We will share your great feedback with our team which we enjoy to know our guest had a great experience with us. We hope to see you back in the future.

"Nice hotel, great location!"

4
02/08/2017

This is a very nice hotel in a super convenient location for many key attractions in downtown Chicago. We stayed there for a concert at Northerly Island Park and we were able to walk to the venue which was great. Definitely recommend!

"Cozy hotel, great location "

5
31/07/2017

This was a great location for our long weekend getaway, located on Michigan Avenue at the south end of Grant Park (which is directly across the street). It's near the museum district, plus close to the CTA trains (red, orange & green lines are just 3 blocks away at Roosevelt station)...we could even see the Navy Pier fireworks from our bed! The cozy & cute rooms were well furnished, and felt recently updated, plus our rate was great! I'm very happy with this find, and will likely be back when in town for business. Also, check out Eleven Diner just around the corner on Wabash...great Jewish deli we enjoyed maybe a little TOO much.

"Good location, clean room"

4
30/07/2017

We stayed here for 6 nights. The room was updated and clean. The bathroom is small, but has everything you need. Unfortunately there was no fridge or microwave in the room, but that was the only thing missing. The A/C is a little loud, so we turned it off at night. The beds were good, we could sleep well. The location is great, close the Grant Park (just across the street), the is a busstop right by the hotel, and the "L" station is a 3 min walk away. There are 3 lines (orange, red and green) going to the hotel, so it is really easy getting anywhere in town from there. I would stay here again next time I´m in Chicago.

"Fantastic hotel!!"

5
29/07/2017

We spent four nights here and couldn't have been happier with our stay. It's within walking distance of the museums and parks but it's also not far from the bus stops that will take you there either. There's a bus stop just across the street that can take you north on Michigan easily, and to get to the Museum of Science and Industry you can take a quick walk through the park to another bus station. We loved how close this hotel is to public transportation and great local restaurants (especially Lou Malnati's and Devil Dawgs). Beds were very comfortable and clean, tv was fine (not that we watched it much). You can ask for a mini fridge for your stay if you need one.

"Chicago"

5
25/07/2017

Good location adjacent to Grant Park, very friendly staff, clean room daily. Armena was very helpful and showed us how to use Uber. Slightly away from helter skelter downtown, Thank Goodness! We would return if staying in Chicago.

"REALLY GREAT staff running this Hotel!"

4
25/07/2017

Older Building..... Room are updated and fine! Some room and elevator doors need to be replaced. The STRENGTH of this hotel is the Staff. EVERYONE we had interaction with made the experience great. It is NOT the cheapest option, NOR the most expensive, but it IS in the city,(The South Loop) and everything is either a good walk (Get used to that when you visit major cities), or a short taxi ride away. It was NICE to see friendly helpful folks every time we needed something! Thanks for that. Easy to get to, Easy to Park, if you are smart enough to use the Valet (C'mon it is worth it if your coming to ANY larger City..... you're going to spend some money, anyway). Nice, restaurants are available with an easy walk all around.... The restaurant attached (Mei's Kitchen), went out of their way to serve my wife and I breakfast PAST their breakfast time, as the "Yolk" next door was FULL of "Marathon" patrons. Thanks for that, also.

"Great location! Great staff!"

5
24/07/2017

We loved this hotel, we walk from here to the main attractions and to the metro station (blue line that is the only one that goes to the Airport) Price was good, and service was great! they help us with our luggage since we arrived and on the day that we did the check out. Really appreciated! I'm sure you can stay here and had a great time meanwhile you see the city!

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review, it's always great to hear our guest wonderful experience. We are pleased to hear you enjoyed and had a great stay with us while visiting our wonderful city. We are in a great location where there many great thing to do and eat within walking distance. Our team is always ready to assist and take care of our valued guest to ensure a great experience. We hope to see you back in the future

"Great Stay!"

4
24/07/2017

This was a great location to stay while in Chicago. Not to far from everything and a wonderful view from outside my window. This was great, because during my downtime of my conference it made it very easy to go see the sites.

"Perfect location"

4
23/07/2017

The hotel is quite convenient location, right on Michigan avenue. Good clean and spacious rooms. Well not much of view. Moreover, the room does not have fridge or microwave and restaurant for breakfast. But any way you can manage to find decent places near by.

"Great for overnight - concert at Northerly "

4
18/07/2017

Very convenient, 20 minute walk to Northerly Island concert venue. For food, try the 11 Diner 1/2 block away. BW has nice, clean rooms. No fridge or microwave, slow elevators, but good beds and friendly staff!

"Excellent price/location"

4
15/07/2017

Pool was not avail, rooms were good, walking distance to lake shore, museums, overnight parking was avail across the street for deep discount, parking in general in the area is incredibly expensive but plenty of lots around

"No amenities"

2
14/07/2017

No microwave or fridge, no breakfast, restaurant in building doesn't open til 2pm. So no breakfast. The only good thing is the location next to park and the nice remodeled rooms. I asked if employees had access to a microwave that I could use and no, they don't have one. The price of this hotel is pretty high when there are no amenities. They should at least give free bottles of water.

"Good location for Museums, but noisy"

3
13/07/2017

Convenient location to an L station, and close to the Field, Shedd, and Planetarium. Staff is excellent. However, don't plan to get much sleep. You can hear everything outside (traffic, people, construction), and I was on the 5th floor.

"Great for concerts and museums"

4
10/07/2017

Location is great for the museum campus and concerts at northerly island. It's close to parking that is relatively cheap for Chicago and walking distance to transit to get around the city easily. The hotel was clean and had good amenities, the internet was fast and the bed was clean and soft. My one complaint was just that the pillows on the bed were overly soft and squishy and offered little support

"Good location"

4
10/07/2017

Perfect location for concert we went to. Staff was very friendly. Mei's Kitchen is a great spot for breakfast. Avoid the long waits at other restaurants and,eat there. Food and staff was very good. Woukd stay here again.

"don't stay"

2
10/07/2017

advertised 125 a night didn't explain hidden fees total 200! didn't explain 50 dollars extra for parking and even though pre paid a hold was put on my credit card so i was unable to use until i checked out! watch step going into bathroom there is a slight step up which we both tripped!

"Location is everything"

3
09/07/2017

The hotel is old but they are definitely updating it. The location is fantastic, there is a great place for breakfast in the building and a fantastic place called the Burger Bar at the end of the block. Valet parking is step at $52 daily.

"Augustine Sartie"

4
06/07/2017

It's a good hotel, serviceable and always willing to be helpful. My only disappointment was this particular location asked for us to pay for breakfast and parking. I suppose it's because of the location. Overall as always with all the best western I have stayed in, the service and hotel was good

"Chicago"

3
04/07/2017

Can improve on a few things. Staff was very very friendly. The room was very noisy, it sounded like I was in a boiler room. Bathroom door was very small, the room could have been cleaned a little better

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. By telling us what you liked and what we can improve on, helps us ensure we continue to deliver a great experience and superior customer service. We have a great team on stand by ready to take care of all of our valued guest, and create a great experience while visiting our wonderful city. We are in a great location. the museum campus and many other great attractions are within walking distance as well as many great places to dine in that our team can recommend for an experience. We hope to see you back in the future !

"Convenient location near major attractions "

4
02/07/2017

Close to Shedd Aquarium, Field Museum, Adler Planetarium, and walking distance to Navy Pier and Millennium Park. Room are adequate but not large by any standard. No refrigerator in rooms. Had a pool in the past but that area is being converted into an outdoor plaza type area. Not sure about completion date. Room was clean but furnishings were a little dated. Staff was extremely friendly and helpful. Rooms facing 11th Street can be noisy as crowds from late night events disperse. Still, great location and good price make this hotel perfectly acceptable.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. We are in a great location that has so much to offer. Whether you're here on vacation or for business, there's always something to do and dine in within walking distance. Our front office team is always glad to provide many great suggestions while visiting our wonderful city and ensure all of our valued guest enjoy and have a great experience when staying with us. We unfortunately don't have a pool at the hotel but we will soon have a wonderful outdoor terrace that is scheduled for later this fall which is exciting. We hope to get another opportunity to accommodate you in the future.

"Disappointed "

2
01/07/2017

The hotel itself is nice and clean. However, we found the staff to be pretty unhelpful. When I went to the front desk to check in, they were not friendly at all and didn't explain how the valet worked. Apparently, we were supposed to call down before we were ready to leave, but since no one told us that (and that wasn't indicated anywhere on the valet ticket), we had to wait about 20 minutes for our car when we were checking out. Also, when we got into our room, we realized the room didn't have a fridge. I called the front desk to see if there were any rooms with fridges (completely willing to pay an extra fee). I was told they would check and call me back. After about 30 minutes with no call back, I called again. I was told they couldn't move us but could bring a fridge to our room and it was on its way up. I was really impressed that they offered to do that; however, again, after about half an hour of waiting, I called again and they said they would send it up. Finally, the fridge arrived. Unfortunately, it was really broken (all the dials inside were removed, and the element on the back was falling off) and it didn't work at all. It was just really frustrating that we were waiting around for so long for nothing. Later, I called down to ask for a couple of extra pillows because the pillows thet provided were really small and thin. Again, I was told they were on the way, but they never did show up. We have stayed many times at Best Westerns and never had a problem before, so this was really disappointing.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review. We appreciate your feedback by telling us what you like and what we can improve on, it helps us to deliver superior customer service. We are in a great location that has so much to offer. We have a great team who can provide many great suggestions to get the best out of our wonderful city. We are confident we can deliver a great experience from when staying with us. We hope to get another opportunity in the future to create a great memory from when staying with us. Please feel free in reaching out to me directly at 312 294 2412 to gladly assist you with your accommodations needs.

"Wonderful location, friendly staff"

5
30/06/2017

As people have moved into downtown Chicago, the South Loop area has become more popular. This hotel, which used to be on the fringe of the tourist area, is now a great location to walk to so many different sites. The park across the street (Grant Park) is lovely - the Bean is only about a 10 minute walk, as is the Art Institute. You can easily walk to the Field Museum, the Shedd Aquarium, or the Adler Planetarium. There are lots of good restaurants nearby, as well as a Trader Joe's and a Walgreens. What a wonderful location!

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. We are in a great location that has so much to offer, whether you're here for business or leisure. Our front office team is always smiling and ready to create a great memory from visiting our wonderful city and provide superior customer service. There are so many great things to do and eat within walking distance as well as accessible from our location to take public transportation anywhere in and out of the city to explore. We hope to get another opportunity to see you back in the future !

"Paris of the Prairie"

5
28/06/2017

Great experience at this hotel!! Armena, at guest services, made our experience in Chicago unforgettable and enjoyable. Right at check in, she was offering different tourist attractions, cuisine, and amenities. She made our exploration throughout the "Paris of the Prairie" much more feasible. Thank you, Armena! You truly are a blessing to the Grant Park Hotel!

"Nice Staff, great location"

4
28/06/2017

We stayed here over a weekend of museums, restaurants and observation decks. Very close to the museum campus, walked over there twice. The room was nice, the staff was very friendly and helpful. Even the maintenance man asked about our stay and how our room was working out. Our room was in the back of the hotel so I cannot comment on room noise for those on Michigan Avenue.

"It's a Fine Hotel"

5
28/06/2017

I spent four nights here while attending the "Out of Chicago' photography conference. This hotel was on their recommended list. The hotel is clean, friendly staff, close to transportation and within walking distance of many restaurants and attractions.

"CHICAGO EXPERIENCE"

3
27/06/2017

Decent hotel in a good position. No breakfast included. You have to go in another , separate place to have a breakfast! Very strange.... During the checkout the consierge told me that invoice will be send me the day after (can't undestand why They didn't print immediately..... maybe where was no paper in the printer?). After 9 days I still waiting and customer care wrote me They can't help me and I should call directly the hotel (I stay in Italy , and have to pay for a International call..... )

"Family atmosphere"

5
27/06/2017

Every staff member made us feel comfortable and welcome for our first visit to Chicago. From our check in, having our bottle of wine opened, info on the best of Chicago, transportation questions, we felt like we were with family. Great hotel!

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
We appreciate you sharing your feedback. Our team is always ready to attend to all of our guest needs. We like to make our guest feel like a guest at our home. There is nothing more that we enjoy than to deliver a great experience and create a great memory from when staying with us while visiting our wonderful city. There is so much to do and dine in, all within walking distance from the hotel. We hope to see you back in the future !

"Nice and convenient."

5
22/06/2017

I really don't have anything negative to say about our stay. Staff were all very friendly and helpful. Hotel is in a very convenient location we were able to walk everywhere we needed to go, with the furthest walk being to Navy Pier, that was about 2.5 miles and took 45 minutes or so an I am a slow walker.

"Good location"

3
21/06/2017

Hotel location is very good. Overlooks a park and several nearby restaurants. Enjoyed the stay although a very brief 24 hours. The room did not have enough walking space as my room had 2 big beds leaving very little room to place the luggage and move around. Rooms could use one queen size bed instead of 2 beds in the small sized room.

"Stayed 2 nights in June"

3
19/06/2017

I stayed for 2 nights in June, 2017. Here are pros and cons. Pros: Great location near the millennium park and Roosevelt cta train station. The pricing. Roomy. Clean bathroom and shower room. Friendly staffs. Cons: Street noise, especially from cta train track. My room was for non smoking but I smelled strong cigar smoke. (I am guessing that the cigar odor came through either hallway or A/C pipe..?) Blue line to O'Hare is not close to the hotel.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. Our valued guest feedback is what helps us improve to continue to deliver a great experience and superior customer service. We have a great team in place ready to assist all of our guest needs and ensure they have a great time while visiting our wonderful city. We have a great transit system which can get you to the Roosevelt Red Line stop and just a five minute walk away from the hotel. We hope to have another opportunity in the future to deliver a great experience from when staying with us.

"Close to soldier field ! Convenient!"

3
19/06/2017

Walking distance to soldier field. We recommend staying here because it's the closest and beats staying $400 a night anywhere else on the magnificent mile. It was about $250 a night here. Room service kind of sucked because the first day they didn't come at all and we had to call them down around 3:30. Then the next morning there knocking on your door at 7:30am. We've stayed here twice for concerts at soldier field.

"Noise"

3
14/06/2017

HVAC was too loud in the bedroom. The vent return in the bathroom had air coming out constantly and blower made a loud noise. Requested a refrigerator 2 days in a row and finally on the 3rd day I was given one that did not work. Sent that one back and was brought a working refrigerator.

Octavio G, Front Office Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback, it is our valued guest feedback that helps us improve and deliver a great experience from when staying with us. We are in a great location that offers many great things. We have a great team motivated to take care of our valued guest and ready to provide many great suggestions and to enjoy all the wonderful things that our great city has to offer. We hope to get another opportunity in the future to deliver a great experience from when staying with us.

"Best staff"

4
12/06/2017

Thank you Armena - Octavio - Cindy and Gerardo. You all helped in your own special way - each of you went beyond your call of duty - each of you made our stay perfect - our experience wouldn't have been as special with out you !

"A three star hotel for a very high price"

3
12/06/2017

Too noisy, insulation between rooms and corridor terrible and also the windows out to the street. For the price we where paying (nearly $300 US per night) I would expect a silent room. The personal at the reception where excellent and the hotels location on the south Michigan ave is great depending on what you are looking for.

"Convenient Location"

5
07/06/2017

Conveniently located near several shops, bars and eateries. Not too far from the Convention Center, took only 5-10 minutes with the shuttle. Also staff was very accommodating when I asked for a fridge to be placed in my room. There is a grocery store just around the corner and I got a few supplies that needed to be kept cold.

Roger Y, Manager at Best Western Grant Park Hotel, responded to this review
Dear Samanthafz504JW, Thank you for sharing you recent experience at the Best Western Grant Park Hotel in Chicago. We are very proud of our committed team ensuring excellent service. Location I would agree is one of the great features and being across Michigan Avenue to Grant Park festivals is convenient. We look forward to welcoming you back to our hotel in the near future. Roger Young Proud Manager at BW

"Great Hotel"

4
06/06/2017

Right on Michigan Ave, across from Grant Park. The whole of the area is accessible to you from this location. Why 4 stars, not 5, well, it's missing some amenities, so read on. Got a great rate. Check in was a breeze. The hotel is not well marked, easy to miss, main entrance over on a side street. Did not have a car. Staff was very helpful. The hotel is remodeled, very nice. However, there are those old "bones" you cannot change, like the width of the halls and width of door ways and size of bathroom that you cannot change and give evidence of the actual age of the building. No work out areas (although I lost count of the gyms in the area. No room service, and the attached diner, is, well, not worth while. May be for a drink, or to pick up a snack in early AM. My room 908 was *huge*, twice the other room sizes with magnificant views of Grant Park, the lake, and Navy Pier. Fireworks visible from room...major points with the wife.... Staff said only a few of the rooms have this view, so I would check. Also said 908 is the only room that big. The remodel is very nicely done, with a dining/meeting table, microwave and fridge, work desk, with a counter separating the sleeping area. Free internet was fast enough. TV had good choice of channels. No movie/PPV menu. Street noise was *not* controlled by the remodel, skate boarders easily heard from our room. However, side street is quiet and this did not disturb us. I liked the bed, although staff said the bedding in that room was due for upgrade, as was the couch/pull out bed. Overall, I would use this again, but the lack of amenities will turn off some visitors. Staff is *excellent* and seems determined to please.

Roger Y, Manager at Best Western Grant Park Hotel, responded to this review
Dear James B. Thank you for providing constructive feedback it truly is appreciated as we continue to upgrade hotel amenities. Signage for the property is in production with the new Best Western Logo's we are patiently waiting for its completion. We are expecting new pull out sofa's for the larger 08 and 23 series rooms next week helping to improve the overall experience. Other amenities suggested including F&B will continue to improve just wanted to share a few of the immediate improvements. With a determined staff we are striving to provide the best experience possible. We look forward to your return and feedback as we appreciate excellence.

"Location!"

4
05/06/2017

Great location for events at Soldier Field! Easy walk to museums, aquarium, and stadium. Affordable dining choices nearby. Courteous staff and clean rooms. Lake View not really lake view, though, it does face the direction of the lake.

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your positive feedback. Our location does make getting to Soldier Field convenient. You can also walk to museum campus, home of the Field Museum and Shedd Aquarium. We're happy to hear you enjoyed the team and the clean room. We hope to see you again soon.

"Great location!"

5
04/06/2017

The location was amazing! I could walk everywhere I wanted to see. The staff was friendly and very helpful! The room I had had a great view of the Willis tower AND the lake. The only tingling that was less than par here was the a/c in my room was old and would shoot out black fuzz or something.

"Perfect hotel for a Chicago getaway!"

4
30/05/2017

My children and I hit the streets of Chicago over a Memorial Day Weekend and stayed at a the perfect hotel! Directly across the street from Grant Park, Best Western is minutes away from Giordanos, steps away from bus transit lines and other scenic parks! Rooms were spacious and well stocked with amenities. We called for extra pillows, blankets and linens and had them within minutes of calling. The Hospitality desk is bar none and goes above and beyond to make your stay enjoyable! Would stay here again, repeatedly!

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you Stacey for sharing your experience at Best Western Grant Park Hotel. We want our hotel to be the perfect hotel for a Chicago getaway and we are so pleased that was exactly what you experienced. We appreciate your business and will share your kind comments with our team.

"A good stay in Chicago"

5
28/05/2017

This was a graduation trip for us from Canada . Our son and his girlfriend were graduating in Chicago . We really enjoyed the city sights and the restaurants . We had good wether and everything went according to plan .

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback, we're pleased that you enjoyed your stay and your visit to Chicago.

"Location is far from downtown but easy reach"

4
28/05/2017

Location is far from downtown but easy reach, Our room bathroom tab (shower) area was not good (but was workable) so did not bother to ask them to come fix it. Hotel don't have breakfast facility but do have a connected restaurant serving breakfast to hotel guests

"Great location"

4
26/05/2017

We stayed here three days after having problems with another hotel. The price and location are very good. We did not have to use the car at all. It is a close walk to the museums, The Bean and close to public transportation which we took to Wrigley field. The staff was generally very friendly except for one person in our check in. It is attached to a restaurant with a good selection. The room was clean (except for a few ants in the bathroom one day) and comfortable. One word of warning. Other reviews point to the $52 per night parking with unlimited in and out privileges. However, there is a garage down the street that is much cheaper...if you don't plan to use the car much. The staff did let us know, but we didn't know what our plans were so just settled for the hotel valet parking. In retrospect this was not the right decision and we should have used the garage a couple blocks away. It was probably about half the price. Live and learn..... Otherwise I would recommend the hotel.

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you Kevin for your recommendation. We appreciate your business and we would agree that our location in one of the best in Chicago. We will investigate some of the items you mentioned in your comments, as they give us an opportunity to improve. We hope to see you again on your next visit to Chicago.

"Mike"

5
25/05/2017

Outstanding Customer Service provided by front desk CSRs . Armena, Eric and Tracy r always chearful, helpful, courteous, and knowledgeble about the city. Room was clean, bed very comforable, maids r great and plenty of hot water. Only down side, when taking showers, water leaks all over floor. Other then that- outstanding stay.

"Last Resort"

2
25/05/2017

Beware of the noise, you can hear the person in the next room, fans are very loud, TV channels don't work all of the time. The Valet takes almost 40 minutes to get your car. You can hear people talking outside as if they were in your room.

"Location is great for a Chicago visit "

3
23/05/2017

Good hotel and good value for money. Being renovated and this will be good for you. Ok breakfast and Bar next door. You can use the local bus system all over the city for a low cost. Many restaurant choices in the neighborhood so you do not have to go far for a good meal.

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback. Our hotel is located in a premier location in downtown Chicago just steps from dining and attractions as you noted. We're glad you enjoyed the neighborhood. We appreciate you found us to be a good value. We hope to see you again.

"AC broken"

2
22/05/2017

One of the ACs in the room 823 is broken, there's no heat came out of it. I had to turn the other AC temperature up high in order to keep the room warm, so can sleep. Hope the hotel check the appliance regularly.

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you Phil for sharing your experience. We do have a preventative maintenance program in place to try and avoid these types of issues and we will definitely look into room 823. We apologize your stay was less than expected. We hope you will give Best Western Grant Park another chance to impress you.

"Great staff"

5
19/05/2017

We came to Chicago for a show and had to make last minute reservations. This location was perfect as we were across from Grant Park and within walking distance of our show and the price was affordable. The staff was friendly and very helpful. Being our first time to Chicago we could not have asked for a better experience.

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you so much Sandra, we appreciate you sharing your positive comments on Trip Advisor and we thank you for choosing Best Western Grant Park for your accommodations while in Chicago. Our goal is to proved our guests with a great value and great service, and we are pleased to hear we succeeded.

"Great Location, Great Value"

4
15/05/2017

A really comfortable, friendly hotel in a great location, near Grant Park and public transportation. The staff were really helpful and made us feel welcome. The rooms are recently remodeled and they are clean, comfortable and quiet.

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your positive feedback regarding your stay with us. Our goal is to be Chicago's best accommodations value and we are pleased that was your experience. Our newly renovated hotel is steps away from many of Chicago's best attractions. We hope you will choose us again on your next trip into Chicago.

"Everything was great"

5
12/05/2017

Clean hotel. Great location. We were able to walk to most of the places we wanted to go. The bathroom doesn't have a fan, which I do prefer but not really a problem. I would recommend bringing your own hairdryer as the one in the room in puny. There is construction but it didn't bother us since we were gone during the day anyway.

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you Cassandra for staying with us at Best Western Grant Park Hotel and sharing your experience. We appreciate your business and we agree with you that our location is great. Our hotel is located within walking distance of many Chicago attractions, such as the Field Museum and Shedd Aquarium. We hope you will stay with us again on your next visit to Chicago.

"Pretty good hotel"

3
12/05/2017

Stayed at this hotel for business but had family with me. Looks old from outside but is updated nicely inside. Really close to where I had to be. Right across from Grant Park which helped out with activities for the kids. Sad part:$52 a day to park car. Yikes! The staff is very friendly and there is a great restaurant just inside which we had breakfast in. Very convenient!

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you Laura for sharing your comments regarding your recent stay with us at Best Western Grant Park Hotel. We appreciate your positive feedback on our recent renovations and our downtown Chicago location. We strive to provide our guests with an exceptional value, as such our parking costs are one of the lowest of area hotels. We thank you for staying with us and hope to see you again.

""This Is As Good As It Gets""

5
11/05/2017

I would like to acknowledge the superb customer service I received from the following employees: Janette, Erica, Cindy, Aurora, Armina, Fernando & Loreto. This unique group of individuals made me feel like royalty. It does not get any better than this. Each & everyone of them go above & beyond what is expected making sure that my comfort is a priority.

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you Faustina for sharing your positive feedback regarding the service you received from our team. We will share your comments with the team, which we know they will appreciate. It is our goal to lead the industry in Customer Care and we are thrilled that your experience at our hotel was the type of experience we are striving to provide each of our customers. We hope to see you again on your next trip into our great city.

"Nice location"

5
11/05/2017

Easy access to the Orange and Red Line, and quick walk to a great park and the Lake. Nice interior of the hotel with great friendly & helpful staff. I'm sure it'll be better once they get the exterior done. Only thing missing is a continental breakfast and a bigger coffee pot in the room.

"quite bad experience"

1
04/05/2017

the hotel was still partially under renovation. Receptionists were all but 2 very impolite and we had the impression that this was also due to our foreigner nationality. Rooms are fine, not super clean but fine, except for the fact that they are very humid and windows are framed by moss and mold. I picked this hotel only because it was close to where I had to work and relatively cheap. But I wouldn't recommend it.

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your feedback, we apologize your stay was less than expected. It is through feedback such as yours that we can make improvements to our product ans services. Your experience is not typical of our hotel, and we will surely use your feedback to investigate where deficiencies may have occurred. I am confident, given another chance Best Western Grant Park hotel will exceed your expectations.

"Wonderful Stay during business trip to Chicago"

4
01/05/2017

Location of the hotel is just superb. Hotel staff was very helpful.The front desk staff had upgraded our room without any charges. We were a group of 4 people and we all enjoyed this stay very much. I would definitely consider this hotel for my next stay in Chicago.

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your comments regarding your stay at Best Western Grant Park Hotel. For business or pleasure, our downtown Chicago location cannot be beat. We are glad the team was helpful during your stay and you enjoyed the upgraded room. Our suites offer extra space to relax or get some work done. We look forward to seeing you again.

"Overall, good stay"

4
01/05/2017

I stayed at Best Western Grant Park hotel for 4 days, and my stay was good. Staffs were friendly and professional, and the room was clean. The only problem I had was the heater. It was too old and a bit loud. The rate is reasonable considering the location. Highly recommended!

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your experience at Best Western Grant Park Hotel. We apologize for the inconvenience with the heater, and appreciate you bringing it to our attention. It is through this type of feedback that we can improve our property. Our team strives to provide a great value to our guests that include friendly, professional service and clean, comfortable accommodations. We look forward to seeing you again in the future.

"Great Location and Recent Updates"

4
29/04/2017

My son and I had travelled all night and we were so thankful the front desk allowed us to check in early. All front desk staff were very friendly and easy to approach. Our room was newly renovated and very nice. Bed was comfortable. WiFi was pretty good for normal things but download speed was slow. Our room faced the side of the building but we could see the lake and Navy Pier in the distance. We loved the location being so close to the lake. Hotel was quiet. I was a little worried about not having a warm shower after reading some reviews but we didn't have any problems so I assume that issue was resolved. The hotel was very clean. We ate in the restaurant and that was probably the only thing we didn't care for. It didn't seem very busy and the food was meh. It looked busier for breakfast so maybe that is better. It was a little inconvenient they didn't have a water fountain but they were very happy to offer us bottled water. We got a pretty good price for the location. We will definitely stay there again.

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your experience at Best Western Grant Park Hotel. We're happy to hear our staff was friendly and helpful and the room was clean and comfortable. You are correct in noting that we recently completed a renovation along with addressing any water issues. We do apologize your dining experience was less than expected. We appreciate you alerting us of this experience. We do appreciate your business and thank you for choosing Best Western Grant Park. We look forward to seeing you again soon.

"Great stay during c2e2 convention"

5
27/04/2017

Everyone was super nice and inviting. The front desked helpped me alot with my group of 8 and sorting out the two rooms. I would not mind coming again. Just maybe by myself to really enjoy the room lol.

GrantPark1, General Manager at Best Western Grant Park Hotel, responded to this review
Thank you for staying with us at Best Western Grant Park Hotel, we appreciate your business. We hope to see you again on another trip into Chicago.

"Great Service and great sleep"

4
27/04/2017

The service was amazing. The staff was friendly and helpful. I needed a new iron at 11:30PM and even though housekeeping was closed they were able find one with in minutes. The bed was amazing and slept like a baby I only wish they had in room services like movies etc.

"Older Hotel-Decor Need Updating"

3
26/04/2017

Just spent a night at Best Western Michigan Ave Chicago. First the price was great for Chicago. The hotel had a old smell and carpets in the hall way and room need replacing. The rooms are basic-no frills. Couch was old in room. The fridge and microwave were just sitting in a corner. The mattress was so soft I rolled to the middle. The pillows were small. The lobby was nice. The distance to shopping was a bit far. The staff was friendly. Not sure if I will book this hotel again. If you want a reasonable hotel this is the one for you.

"C2e2"

4
24/04/2017

We were here for a convention and the location was great!!! A few minutes from the convention and had great food within walking distance! I would highly recommend staying here. The only downside we found was there was no fridge in our room to save leftovers in.

GrantPark1, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you Sara for sharing your feedback. We pleased to hear you found our downtown Chicago location, close to the convention center convenient. Our neighborhood is home to come of Chicago's most eclectic dining options. Your business is important to us, so again, thank you for choosing Best Western Grant Park Hotel. We hope to see you again soon.

"Chicago"

4
22/04/2017

Great overall stay. Comfortable beds! Wonderful staff!! My only complaint would be that you could really hear everything clearly from all the surrounding rooms (the talking). More so than other hotel that I've been in? But that is a minor complaint! Everything was great!

GrantPark1, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you Tony for sharing your comments regarding your stay at Best Western Grant Park Hotel. We are pleased to hear you found the beds comfortable and the staff helpful! Our goal is to provide our guests with exceptional customer care and I'm pleased to see that the team achieved this goal. We hope to see you again on a future trip into Chicago.

"Very decent"

4
20/04/2017

Clean room, good food, very good staff, great location.Plenty of nearby attractions.easy to get taxi service from. Staff was over the top helpfull! Store-wholefoods -two blocks.Great homebase for visiting Chicago!

"Excellent!"

5
16/04/2017

The best customer service EVER!!! Excellent location to museums, parks, restaurants, & transportation. We stayed four nights and were very pleased. To mention a few of the eateries, The Yolk right next door, Kitty O'Shea's about 2 blocks north & Burger Bar one block south which had the BEST prime rib sandwich.

"Need a better leader!!!!!!!!!"

1
15/04/2017

Other then the roaches on the bananas and the mold growing in the ptac unit, when we brought that to the gm attention not for a refund but because we was worried about the guest, she states I'm about to go into a meeting can this wait. I was shocked that this lady has been in the hotel business for over 25 year.

Octavio G, Front Office Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, and amenities upgrade. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Great choice"

5
13/04/2017

It was a very nice hotel for Spring Break (3 days) visiting Chicago ! The hotel is great located with a beautiful park view also close to metro and bus stop, friendly staff, housekeeper + good price..

"Very good value."

4
10/04/2017

This was our first family trip to Chicago for a college tour. School recommended the hotel along with others. Best Western was the better price and service was friendly, fast and very helpful. Valet parking was worth the price for peace and convenience. If we choose this school, we would definitely use this hotel again.

GrantPark1, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing your positive feedback. We hope you choose Chicago for college, you will really enjoy city. We're happy you enjoyed your stay and the value our hotel offers. We hope to see you again.

"Great customer service "

5
10/04/2017

We originally booked at a higher end hotel, but choose to leave for false advertisement. Best Western staff was gracious and accommodating. They are getting 5 stars for aforementioned. The room was adequate for our needs. Location is super!

GrantPark1, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for choosing Best Western Grant Park. We agree you cant beat our location and we are happy to hear our staff provided you with great customer care. We appreciate you sharing your feedback and hope to see you again on your visit to Chicago.

"Outstanding Customer Sevice"

5
10/04/2017

The hotel staff was extremely friendly and helpful throughout our entire stay! The room and view was beautiful. Very Clean! I would stay at this hotel again the next time I am in Chicago, without a doubt!

GrantPark1, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for staying with us and sharing your experience. We will share your comments with our team. Our company vision is to provide legendary customer service and we are happy to hear our team achieved this goal. We look forward to having you stay with again soon.

"Lacking Amenities, Noisy But Friendly Staff and Clean Rooms"

2
05/04/2017

I stayed at this hotel for a business trip in the middle of the week and would not stay there again on future visits. First, the good. The location is awesome for walking to museums and the lake. The front desk staff was very friendly and helpful. If the hotel did not have so many shortcomings, the high level of service might have convinced me to keep coming back. The room itself was clean and recently updated except for the a/c system which worked but was incredibly loud. So on to the bad. The first is temporary but still annoying, which is that the gym was under construction. They did give me a pass to go to a gym 10 minutes away but that was an inconvenience I would rather not have had to deal with. Second, there is no microwave or mini refrigerator in the room. That is just ridiculous. And that reason alone is enough for me to never stay there again. The a/c system was so loud that it woke me up every single time it turned on throughout the night which lead to a poor night's sleep. The view would have been nice but the windows were so grimy I could barely see out. Lastly, the bed was hard as a rock. All in all though the room was clean and nice looking, I had a horrible night's stay due to lack of sleep.

GrantPark1, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing your feedback, it is through this type of feedback that we can improve our product and service. We are pleased that you found the room clean nice looking. We are in the process of completing our full hotel renovation which includes the fitness room and exterior. We do apologize the fitness room was unavailable during your stay. We are glad you did get to use the nearby facilities. We welcome a chance to earn back your business.

"Columbia College visit"

5
04/04/2017

We stayed at the Best Western while visiting our son who is a student at Columbia College. The property is conveniently located to the dorm and to activities and dining. We received a discount, which is much-needed and appreciated when one has a student at Columbia! Will definitely stsy hrre again.

"Average hotel under renovation"

3
27/11/2016

Good location, near The Loop and just infront of Grant Park near Field Museum and Shedd aquarium, and at a 15-minute walk from Millenium Park and the Art Institute. The outside of hotel was under renovation when we stayed there, but didn't bother us much. Although apparently the inside has already undergone renovation, the reception, hallways and lifts still look like they need to be renewed. The rooms were very spacious with comfortable beds. The air conditioner/heating machine was very noisy, so we ended up shutting it off when we were going to sleep and adding an extra blanket.

"Confortable hotel Downtown Chicago"

3
27/11/2016

The comfort of the room, the bed, the bathroom, the TV and the tranquility during the night. The cafeteria also is very nice. The personnel of receipt, doormen and cleanliness very nice. The location is gorgeous also, with the Park face and the Lakefront to a walk, in Chicago's Downtown.

"Leisure stay"

5
24/11/2016

There are renovations going outside the business and the outdoor pool was not in operation but winter is upon us So I did not need to use it. I did not feel well when I got there so I did not wander around the hotel. I has a great nights sleep.

Ben H, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Hi Peskygnat, Thank you for your feedback in regards to your stay with us. I am sorry that you were not feeling well during your stay. Thank you for sharing your positive feedback as our hotel update will be finished very soon. We look forward to your next stay with us.

"Good"

3
18/11/2016

Cheapest inn the area that we could afford. Good restaurants near by, only thing was hard to find coming into the city there is no sign that is lit up, we drove in at night so took a min to find other than that it was a good stay

Ben H, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Hello 925anthony, Thank you for your feedback in regards to your stay. We are pleased that you enjoyed your stay, and we are currently wrapping up the issue with our sign. We do hope to you see you on your next visit to Chicago.

"No frills but great staff"

4
09/11/2016

Tracey and Gerardo at the front desk have been nothing short of amazing. Very helpful and knowledgeable. Housekeeping is reliable and consistent. Basic accommodations. Sufficient if your traveling for business purposes or if you don't plan to spend much time in the room

Ben H, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Hi Gillian B, Thank you for your feedback in regards to your stay with us. I am very pleased that Tracey and Gerardo were able to create and great experience for you. I have shared your comments with the team and we will look forward to your next stay.

"Room doors need to be replaced ASAP"

3
07/11/2016

Supposedly the room doors are going to be replaced, but my room door was so hard to open and close that I had to throw all my weight into it. After complaining several times, I was finally moved to another room where although the door still stuck some, it was tolerable. I finally got a maintenance man to look at the door. After he confirmed how bad it was, I was moved.

Ben H, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Hello Susan J, Thank you for sharing your feedback in regards to your stay with us. I am disappointed that we did not meet your expectation and the lack of follow up for your requests. This has already been addressed and we will be completed our update very shortly. We do hope to see you again in the future.

"GREAT STAY FOR THE MONEY"

5
07/11/2016

Hotel undergoing renovations so scaffolding over front entrance hallways and elevator due for renos. Should be done within the month rooms excellent Bathrooms excellent - could use an additional towel rail on the walls near the door ( room 625/626) the current one above the toilet a bit of a stretch. shower super good flow nice and hot the PTAC unit (a/c heatpump) a bit noisy and in 626 un reasonably noisy it does have an issue. once the hotel renovations complete it will look great. I would definitely stay again next time I am in Chicago

Ben H, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Hi Kade B, Thank you for your feedback. We are pleased that you enjoyed your stay with us. Our hotel update will be completed shortly and will continue to deliver great service. We hope to you see you very soon.

"Wait till the construction has finished "

1
06/11/2016

We purchased this hotel through Expedia and there was no mention that this hotel was undergoing construction. We didn't get to the hotel until 1am so we weren't impressed by the fact that the Best Western signs were covered in scaffolding, so we drove around for 30 minutes assuming the GPS was incorrect. After checking in we boarded the elevator which looked like it hasn't been refurbished since 1950, the corridors are dark and dingy. The rooms are OK, but the double beds were like 2' apart with even less room to walk around them. Because we got to bed at like 1.30 am we weren't impressed that around 8am the construction started and this involved noise so loud you couldn't talk in the room. The construction guys were right outside the window drilling holes with hammer drills and hanging steel I beams. They were complaining to the guy below they didn't fit right and started hammering! So we felt like we got screwed paying $255.00 for a night at a construction site and we were most disappointed that we weren't told of the construction when we booked.

Ben H, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Hi Cathfish85U, Thank you for you feedback in regards to your stay with us. I am disappointed that we did not meet your expectations. We are updating the hotel and apologize for the issues you had with locating the property. We do hope that you do give us another opportunity in the future.

"Good location "

2
02/11/2016

My family and I recently stayed at this hotel for three nights. The hotel was undergoing renovations at that time but they didn disturb us. We got a room that clearly hadn't been renovated in too many years to mention. The carpet wasn't great. The bed was ok. The pillows were awful. On the upside, the bathroom was spacious and the shower was really good. We had no fridge in our room but we got one in the hall staff gave us the fridge. The staff were friendly. We ate breakfast every morning in the cafe there and it was good. Good location. Quiet hotel too.

"Near everything, out of the way"

3
01/11/2016

If you want to be near everything and away from the hustle of downtown, this is a good option. A little outdated but convenient for the sensible buyer. Near parks, museum, shops, supermarkets and restaurants.

"Horrible hotel"

1
30/10/2016

My boyfriend and I stayed in this hotel this past weekend and it was one of the worst places I have ever stayed. The room and hallways are very uninviting and the carpeting is very old. The curtains on the windows as well as the shower curtain is disgusting and old, need to be replaced. For some reason we had no hot water, we let the water run for a while but it still did not exceed lukewarm temps, made showering miserable. The door to our room didn't close unless you pulled/pushed it very hard. Right before we checked out my boyfriend used the bathroom for the last time and the handle fell off of the faucet in the bathroom sink. Only positive review I have is the sheets were clean and the bed was pretty comfortable.

"Room number was written in Sharpie on the Door!"

2
28/10/2016

This hotel is being rennovated and I cannot recommend it in its present condition. The elevator and hallways are a bit creepy and if you're in a room that is facing the side street you will not sleep well when trucks roll by in the early morning. The room was in a state of partial rennovation: bathroom and beds were newer, but the rug and furniture dated. Keep your socks on at all times. My room was directly across from the ice machine and that did not help at bedtime, plus the staff decided to do some vacuuming in the hallway after 10 pm. There are probably better choices nearby, but I don't know price-wise as this hotel was booked for me.

Roger Y, Manager at BEST WESTERN Grant Park Hotel, responded to this review
Mr. Dan D, Thank you for sharing your experience while staying with us at the BW Grant Park Hotel. Our apologies regarding the missing room number, we have put a temporary room number sign in place while we are waiting to receive our guest room signs. I have also addressed the vacuum noise that should have not taken place past 6:00pm. We do thank you for your patience as we have completed the upper floors of the hotel schedule completion of the lower floors by February 1, 2017. We would hope that you would choose us again in the near future as we will be launching a newly renovated hotel in 2017. Roger Young VP of Operations

"Awful"

1
27/10/2016

The surly check in at the desk, was only the beginning. Ended up in room 922 on the top floor, when we entered the room, it sounded as if there were someone in the shower in the next room, then the noise got louder. Perhaps we were situated near the compressor, but at night it sounded like a freight train was running through the room. Unfriendly staff, and no shuttles to the airport,(as was promised on Expedia), made this way less of a bargain than first thought.

Roger Y, Manager at BEST WESTERN Grant Park Hotel, responded to this review
Ms. Yvette B, Our apologies regarding your recent stay at the BW Grant Park Hotel. We had a mechanical engineer evaluate the noise found the issue and resolved. I am also disappointed with the staff service your received. I am following up with the team and department manager to utilize this as a training opportunity. We will also follow-up with Expedia as I do see Airport transportation but highlights a surcharge in the description? The Airport transportation would be a company call Airport Express they typically provides transportation to many of the downtown hotels. We do thank you for your patience we would hope that you would choose us again in the near future as we will be launching a newly renovated hotel in 2017. Roger Young VP of Operation

"Avoid this hotel"

2
26/10/2016

This hotel is in bad need of repairs and my room was dangerous as electricity sockets were not protected as they were not covered but lay bare. The sink in the bathroom was falling out of it's table, the panel under the sink was falling off and the tapestry in the hallway was peeling. At 630am there was very little hot water in the pipes and the windows had not been cleaned for several quarters

Roger Y, Manager at BEST WESTERN Grant Park Hotel, responded to this review
Mr. Peter C, Our apologies regarding regarding the condition of your room at the BW Grant Park Hotel. I am disappointed with the lack of detail our maintenance department provided and will address with the Engineer. The room and floor you stayed on will be scheduled for a complete renovation by the end of this month. The upper floors of the hotel have been completed providing a much improved experience. The exterior renovation will be completing in the next 7-10 days with a complete window cleaning of all rooms. We do thank you for your patience we would hope that you would choose us again in the near future as we will be launching a newly renovated hotel in 2017. Roger Young VP of Operations

"best western grant park"

2
25/10/2016

not for the price charged and i didnt get the complementary breakfast the room is small and dated, and they are trying to re furbish. it just cant justify the price of being a boutique hotel without the amenities and complements that usually go with it. nothing in the lounge to sit on, free continental breakfast etc.

"Great location makes up for some weaknesses"

3
24/10/2016

You can't beat this location within easy walking distance of major attractions (Adler Planetarium, Field Museum, Art Institute, Shedd Aquarium, Grant Park, the Lake Michigan lakefront). There are several colleges (Columbia, Roosevelt, DePaul) in the neighborhood which makes it an excellent location if you're visiting one of them. There are many places to eat within walking distance. If you're coming in a car, they have parking but it's fairly pricey. Putting the car in a local lot is cheaper unless you want to use it during your stay. At the hotel you can take it out as often as you want, which is a benefit. If you are coming by plane, it's only 6 stops from Midway Airport. The building is undergoing renovation, with only the 3 top floors done (7,8,9). Try to stay in a renovated room-the other ones are pretty tired and definitely need a facelift. Staff is very friendly and helpful.

"Could be better."

3
23/10/2016

I have been using this hotel for some years. I was quite happy to hear about the renovation as the establishment needed it, especially including the soundproofing of windows. But one thing has changed and not in good. It's the breakfast ! Before it was a buffet style. With the new direction it becomes an American Breakfast Platter served at the table. The only problem, there is not enough staff the morning to serve it and she the hotel is full, you can wait up to one hour before you get served !! So that not what I call an improvement in service. Why this change when all the hotels around the whorl serve as buffet style ? May be they will change it and when all the renovation is done it will become a perfect hotel !

"Location, Hotel Staff, Room - Fantastic"

5
22/10/2016

My husband surprised me with a trip to Chicago for my 28th Birthday. We had a very early morning flight so we arrived at the hotel at 6am, however check in is usually at 3pm. Thankfully the very kind front desk staff were able to check us in early as our room was ready. The hotel is undergoing renovation works, so our room had recently been renovated and so was very modern and up to date. The room itself was spotless and a very good size. The location of this hotel is perfect as it's walking distance (20 mins) into "Mag Mile" and there is a CTA train station and bus stop a very short walk away from the hotel. I would definitely recommend this hotel to anyone who wants a really comfortable stay in a great location at a reasonable price. On a final note the front desk staff were very helpful with advising where to go and where to eat. Great experience! :D

"na"

5
19/10/2016

good clean nice place quite close to convention center close to event actio.we could walk no texi my freind was in this hotel he likedit. food place looked clean.it is near air port taxi was good.we left but decde to come back

"Still under construction"

4
17/10/2016

It's quite obvious, on arrival, that the hotel is under a major rehab. The lobby is empty. One of the three small elevators was out of order. It was not ugly or filthy, but one could surely see a work in progress. We were advised that we would have a renovated room on the top floor of the building. Yes, the room was completely redone. Perhaps some finishing touches weren't in place but it was clean and new and OK. The front desk personnel were very helpful and responded to all of our requests. Their recommendations for restaurants were in line with those we saw at tripadvisor and all went well. The hotel is located directly across from Grant Park. It's convenient and comfortable and, for Chicago, very reasonably priced.

"Vacation"

2
12/10/2016

I have stayed at the best western before and decided to stay there again. I booked my reservations well in advance and looked forward to staying there. When I got there this time, however, the hotel seemed to be going under massive renovations. I was a bit disappointed by that because we were constantly dodging construction. I wished I was told about the construction so that I could have decided whether I should still stay there. Bummer.

"HORRIBLE!!!!"

1
12/10/2016

I was aware the hotel was under renovation, but was NOT prepared for what we dealt with. The lobby is uninviting - we actually drove by it several times not being able to find it. It was dreary and depressing. The elevator was so run down it "felt" unsafe. The carpet in the hallways and rooms was FILTHY!!!!! (We were in 2 different rooms because they didn't have the correct room type available when we checked in). In the King room - the second room we finally moved into after 2 nights - the bathroom sink did not drain, which we did not notice until we were getting ready for bed. We had to have maintenance come fix it - at 10:00 PM. It took an hour... Do Not stay here!!!!!!

"Good for the night prior marathon"

5
12/10/2016

I spent one day here due chicago Marathon, small place for the rooms but clean, Is and old hotel so has its charming side, do not expect amenities or fans at the bathrooms, staff is friendly is close to so many thing and walking places.

"This building is OLD and TIRED"

2
12/10/2016

Came to Chicago to watch my son run the marathon. Awesome location and comparatively cheap for it's location. The people working there were awesome and extremely helpful in helping us deal with lost luggage issues and really the only upside of the place. They're in the process giving the outside a facelift. The building needs more than a facelift. Lobby was in some form of transitional upgrade; I think.

"hotel hell"

2
10/10/2016

I will start with the positive. The staff was very friendly and the rooms were clean. I also liked the fact that they had a safe in the room. However, they failed to mention that they had construction going on when we made reservations. The pictures they have on their site must be pretty old because it was nothing like they showed. When we got there the taxi driver had a hard time finding the entrance because they had no signs saying where it was except on the door after we finally found it. They had a small sign on the corner of the reception desk where people are not likely to see it, and also in the room after we have already checked in. They said there would be noise starting at 8am. They weren't kidding, they had jackhammers going at exactly 8am. The A/C was noisy although not as noisy as the jackhammers but pretty darn close and it was nice and cool when it worked but it kept shutting off and it was very hot quickly after. They only have ice machines on certain floors, the tub and shower has no soap dishes or anything although the shower head was nice. They also didn't have a fan in the bathroom so everything stayed kind of damp. The tv control worked sometimes but not all the time. They have absolutely no chairs or anything in the lobby except the check in desk. no chairs in the rooms except an office chair so if you want to sit and visit you either sit on the floor In the lobby or on the beds in your room. We asked for a wake up call and it was 10 minutes late. the good thing was we were already up because of the noise from the construction. The day we were leaving one of the men that works there tried to come in the room although we had the do not disturb sign on the door. He didn't knock and announce himself. luckily we had the chain lock on. We would not recommend this hotel to anyone unless we didn't like them and then it depends on how much we dislike them.

"Chicago marathon "

2
08/10/2016

Close to the marathon, so location great. Standard of the hotel was very disappointing though. Staff friendly, but rooms cold, wet and noisy, feels like the window would be open. No actual lobby (with bar or similar ) , but close by restaurant has good breakfast.

"Close to everything"

5
05/10/2016

My daughter had an interview at the Spanish Consulate the morning of Oct 4th. We drove from Ky to Chicago overnight and found this gem of a hotel a few blocks away from the consulate! It was affordable, clean and the staff was VERY helpful

"Hmmmm....."

3
05/10/2016

The property is conveniently located. Staff pleasant and accommodating. However, was not made aware of the renovation to the exterior or that entrance at the time of arrival is not on Michigan Ave, but off of 11th St which was confusing to myself & the Uber driver. The room was clean and updated. Good view of Grant Park & Field Museum.

"Conference weekend"

3
02/10/2016

The hotel is under major construction downstairs. We look forward to its completion in 2018. In the meantime, it was not a big problem, since we only slept at the hotel, but we did try to nap the first day and there was too much construction noise to do so. Interior of hotel hallways could use an update, and I hope that's part of the renovation. Location is great. Staff is also on point.

"Big Disappointment"

2
30/09/2016

We stayed at this Hotel as part of a tour so I can't comment on value for money, the Hotel was under renovation (and has been for some time apparently) and was sure in need of it! It was tired and not too clean. The air conditioning sounded like a plane taking off and there was no refrigerator in the room, we had to keep things cold by filling our waste bucket with ice from the ice machine. Although there was a check in desk in the lobby there was no where to sit, we had to sit on the windowsills while awaiting the rest of the group to assemble for outings. The only positive thing I can say about it is it was handy to shops, parks etc.

"family trip"

4
30/09/2016

Great location, You asked about a restaurant- there was none.Very clean Hotel. We will definitely go there again and recommend to everyone who is going to Chicago.Staff was friendly. The room very clean. The beds were comfortable. We didn't get a re-modeled room but was still nice.They needed chairs or sofas in the Lobby. There was no where to sit.

"Chicago trade off"

4
28/09/2016

Like any city location this hotel is trade off. Perfectly situated to fully explore all the delights Chicago has to offer including easily accessible food & shopping. The downside is the city noise, especially from the overground tramway. My number one tip is to make sure you invest in high grade earplugs to ensure good quality sleep. As far as the hotel itself is concerned on first impressions the place looks very tired indeed.The renovations that are taking place will hopefully provide a uplift. In terms of our room it had obviously benefitted from a refurb. Very well presented with two large, comfortable beds, LCD TV coffee facilities, and air con. For a short stay in Chicago it's a satisfactory base, but please don't overlook those noise cancelling plugs!

"Wait until the renovation is finished"

3
28/09/2016

Positive things first: The staff are friendly and accommodating. The location is great. But the renovation is problematic. The entrance was hard to find and the lobby is very stark. No furniture and no tourist brochures for visitors. Our room was on the 9th floor which I think was renovated but am not sure. There was a cabinet for a fridge, but no fridge and we had to travel to other floors to get ice from machines that did not work very well. The air conditioner was noisy and not consistent. We probably would stay here again but not until it is fully renovated.

"under renovation"

3
26/09/2016

I am quite disappointed that I was NOT told by Hotels.com that the hotel was under renovations when we booked our stay approximately one month ago. We were there last week and the lobby is being renovated--no place to sit/wait /visit with friends or family. Temporary signs would have been helpful to locate the front door too. Embarrasing, as I booked it and told our friends who were joining us from Australia, that it looked like a nice place.

"Was Scheduled for two nights, checked out after one."

2
23/09/2016

Finding the front door was the first issue. Scaffolding everywhere. Entering the lobby was uninviting. It was stark...not even chairs or furniture for guests to sit. The valet parking surcharge was $52 a night! When we entered our room, it was very small for a king. The coffee pot is in the bathroom. Ick. The windows were filthy. Overall décor is dated. They are going on being next to Soldier Field location, because that is all they are offering.

"Grant Park opposite hotel is interesting."

1
22/09/2016

Avoid this hotel while renovations under way. We asked about refurbished rooms to be told none availble. Our room had a very musty smell. Paint was peeling from ceiling in bathroom. Thankful we only stayed the one night.

"If you can stay somewhere else, do it!"

1
22/09/2016

The quality of this hotel is very poor. I read the bad reviews before leaving on our trip and thought about changing hotels...however, I thought...How bad could it be? The location was great for the activities we had planned…so I kept the reservation. I am not a fancy person and for the value I could put up with some inconveniences for the value (I reserved way in advance). I should have listened to the recent reviews on Trip Advisor. The first room we were given (414), one of the beds was so broken that it almost collapsed when sat on…it actually folded in on the person. The foot of the bed was higher than the head of the bed. Went right down to the lobby and asked for another room. They apologized and put us in room 410. It was a little better than the first room. Still not very clean (better than 414…but not by much), the paint was peeling and falling from the ceilings (like 414). Only difference in this room was that the beds were okay and it was a little cleaner. The air conditioning did not maintain a comfortable temperature, so we discussed it with the front desk. They said they would send someone in while we were out during the day. We came back at night, but it did show any improvement. Room went from warm to hot, then back to warm again…it cycled this way all night…each and every night we were there (3 nights total). You can hear every some noise through the thin walls (city noise, rowdy guests, the L train, some construction…we did not experience jack hammering, construction noise, etc.). Cities can be loud, so this was not really a bother to me. But, when added to the rest of the substandard experiences at the hotel…it just added to the horrible experience. We were out of the hotel room most of the day experiencing Chicago, so we were only there at night to sleep. This hotel should close the rooms/floors that are not renovated or in the process of being renovated and not make them available until they are updated. And if they are not going to close the rooms/floors/hotel down, they should inform their guests of the poor accommodations and/or rent them for $49 per night. Best Western should be ashamed of the rooms we were provided. After this experience, I don't think I can trust Best Western at any of their hotels anywhere. I will never stay at a Best Western again. If you can afford to stay somewhere else, do it!!!

"A very bad joke!"

1
18/09/2016

Try finding the hotel by car. With the renovations ongoing since March 2016, the only clue that there is a hotel on this spot is a piece of paper around the corner on the door that reads "Best Western". And the hotel ads do not tell you that parking is not only not free but ranges from $25/day in a parking garage 2 blocks away to $52/day for valet parking. So add that to the prices advertised. Run as far as possible from this ripoff!!!

"This hotel is a Ripp-off,"

1
16/09/2016

The hotel was priced at 420 per night. The hotel was old, smell bad . The room ceiling the paint was peeling off many places. There are inconsiderate with the hotel guest, workers at 7am with air compressors and Jackhammer doing work. Bed was terrible, it was collapsing on the sides.

"Might be OK after renovations complete"

3
13/09/2016

Super location beside museums, aquarium and the Lake. Public transport available nearby Roosevelt station or bus stop for downtown. Room very dark decor though comfortable. Unfortunately the hotel reception area is being renovated. No screening you walk pass half finished building works. No attempt to tidy up in the evening. Luckily we stayed over a weekend as on Monday the noise was so deafening we left two hours early for our train. Constant masonry drilling. The lift was filthy dirty walls and filthy carpet. The attached restaurant provided a poor quality breakfast in another depressing space. We discovered a wonderful restaurant Yolk round the corner and had breakfast there the next two days costing the same price. I have stayed in a lot of best western hotels before this was definitely the worst.

"Chicago fun"

1
12/09/2016

Horrible under construction and wasn't told when making reservations.very unappealing and disappointed .restaurant out of a lot of food ,phone stolen in lobby at check out.they did refund us 50% after we complained and gave us breakfast coupons!

"Good deal for a good price!"

5
10/09/2016

Three of us, pluses: 1. Great price 2. Great location 3. Nice lunch 4. Super clean room and bathroom, which is a huge plus for me! 5. No bad smells in the room from AC or anything else! Minuses: The only minus I think is that the hotel is on reconstruction, I assume that's why it's a cheap price. But it didn't bother me at all. Definitely will be back! Thank you.

"AVOID!!!!! Dirty, worn out, construction"

1
09/09/2016

My wife and I just checked in after a long flight. When the driver pulled up, we couldn't believe it was a hotel entrance. Scaffolding and construction debris everywhere, and the only signs were printed papers taped to the door. The room is dirty and has an odd smell. There's mold around the electric socket. The bed slopes at a 20 degree angle and has that odd vinyl mattress cover. Absolutely disgusting! Our first night of our trip is being spent trying to find a decent place to stay

"Good hotel, helpful staff"

4
09/09/2016

The hotel is under construction. Stay above the 7th floor if you want a renovated room. Our un-renovated room was fine, tho, and I'm a very picky and critical traveler. The staff was very helpful and pleasant. There is no room service, but there's a decent little restaurant attached that is open for breakfast and dinner only right now. The hotel is very well situated for colleges in the area, and right opposite Grant Park. I would definitely stay again.

"AVOID!!! "

1
08/09/2016

Myself and three friends had booked a family room to stay here for 6 nights as our friend from the uk was getting married in Chicago. When we arrived after our long flight we were horrified when the taxi driver pulled up outside we were convinced he had dropped us to the wrong place. Anyway we got on with it and headed through what only I can explain as a building site to the 'desk' to check in. Firstly paying by cash was made out to be such a problem but finally we got there with the receptionist telling us randomly 'if your not happy and want to check out tomorrow we can't give you your money back as its cash' we didn't take any notice of it and headed to our room on the 3rd floor! To say we were astonished was an understatement. This was not a family room. With 2 small beds for 4 adults and extremely small!! We dropped in our stuff and headed out to get some food which the gentleman in reception helped us with lots! We woke up the next morning very early to the most horrible construction noise, which I have a video of. One of the girls headed down to ask if we could please have a refund and why we where not told about the construction going on before arriving and why we weren't informed the pool was closed!! The lady who was extremely helpful felt our pain and said we had been given a room on the 3rd floor where the work was being done and asked did we want a different room. We couldn't understand why we would be given a room on the floor the work was being done but I suppose they were just trying to see what they could get away with. Meanwhile a man was checking in and he also got 3rd floor! CLOSE THE FLOOR AND GIVE GUESTS A NEW FLOOR. Meanwhile the man working on reception very sarcastically asked me 'had I never heard construction work before?' which yes of course I have but when I am paying to be on holiday it's just not good enough!!! We finally got our money back and checked my else where!! Also I wouldn't agree about location it's pretty far from centre and when speaking to locals they told us it's one of the less safe areas!! STAY AWAY

"Great Price for Family of 5; Outstanding location"

5
06/09/2016

They are renovating the hotel. There is some disorder in the lobby and the bathroom is out of date. Outside the front door there is scaffolding. The pool is being completely re-done and was closed for summer. However, the location is so perfect that it made absolutely no difference. Easy access to the L train. Price was right for Lakefront hotel. Location was perfect for Field Museum. Family Suite was absolutely perfect for a family of 3 kids and 2 adults. HIghly recommended if you can deal with the renovations.

"Construction was annoying, location was GREAT"

4
03/09/2016

We wanted a hotel near Soldier Field, and this fit the bill. The lobby was being renovated and was not usable. The room was clean and okay. Although it was August, the pool was already "closed for the season". The walls and doors allowed for quite a bit of noise. There was no breakfast offered, not even a continental, serve yourself, fare. We had to wait, and wait to be checked in, as the receptionist was on the phone, and completely ignored us. Stay again...maybe.

"Under Construction but nice room and friendly staff"

3
03/09/2016

I have been reading reviews and had pretty low expectations but was pleasantly surprised during our two night stay. Room was nice. I had to ask for additional pillows and towels but room was very clean. Construction is underway but not loud or disruptive at all. Every employee we interacted with were all pleasant too. This is not a luxurious hotel. I have paid more for much worse on Michigan Ave. Also can't beat the location within reasonable walking distance to Shedds Aquarium and Fields Museum of Natural history. May look old and dumpy on the outside but don't be scared... Chances are you aren't coming to Chicago to stay in your hotel the whole time anyway. Enjoy

"Location, location, location"

3
01/09/2016

We booked this hotel to stay downtown following an event at Soldier Field in July. The location of this hotel is fantastic! I think it might be the closest hotel to Soldier Field and the Field Museum. It is only about a 10 minute walk, mostly through the park. The lobby was undergoing extensive renovation but our room had already been updated. It was fairly nice; although, the door did let in quite a bit of light from the hallway. Traffic noise from outside was also a bit of an issue so bring earplugs if you are a light sleeper. I would stay here again if I was looking to be in downtown Chicago (for about half the price that most other hotels were charging in the area for that night).

"Not that bad"

3
01/09/2016

Stayed with my 2 teen daughters. We picked this hotel on location. It's literally rt across the street from museum campus. The hotel is under construction but it did not affect us much. Check in was hassle free. I didn't like they put a $50 deposit on my card that gets refunded in a few business days. Most hotels just keep your card on file. The room was clean and updated it seemed to be missing a few pieces like.. Headboards. The beds were comfy and we felt safe. The walls and doors are thin. I heard noises all night from the hallways . I was on the 8th floor and heard a lot of outside noises early in the morning. Overall it was decent for the price I would return.

"Not sure if I'd return"

3
01/09/2016

This is not the first time we have stayed in this property but were very disappointed to find it under construction when we arrived for this stay. If we had been notified when we made the reservation - 3 nights - we may have stayed elsewhere. The higher weekend prices did not reflect the inconvenience nor the 8 am start-up of the workers and, as usual, the hotel was fully booked. This Best Western, unlike most - including the New York City Best Westerns we have stayed in - does not offer a complimentary breakfast so we had to go out of the hotel and into the separate door - couldn't use the lobby doors as construction was happening - for the mediocre attached restaurant Mei's or look further afield - Yolks is close but impossible on a Saturday morning. There was a huge dumpster in front of the entrance to the hotel so parking was problematic. We had several problems with the hotel in this stay and the Manager reversed the valet charges ($52 a night) for which we thank him. There are other Best Western Hotels in Chicago that may have a more convenient location for us and offer similar amenities and rooms at the same price so we may not return to this one. Lovely hotel but our room was already showing signs of wear including a large cigarette burn on the bathroom vanity - a non-smoking room - despite having been just renovated.

"A wonderful stay despite renovation"

4
01/09/2016

I was a little apprehensive about this hotel when I read through reviews that it was undergoing renovations. It wasn't on their main website or the booking site, so I was worried and disappointed. However, i did get an email the night before from the hotel telling me what was going on. THAT MADE ME FEEL MUCH BETTER from a customer service perspective. If I would have known before I may not have booked it in the first place, but it was too late. IT TURNED OUT TO BE A WONDERFUL STAY! I called the hotel to confirm my reservation the day before and they were able to put me on the highest floor. Agents on the phone were pleasant, and so was check in. Maintenance workers greeted me at the lobby door. They explained what was going on and yes - the lobby is under construction indeed! One (small) elevator was working. My room was quite and in good shape. I could tell it had been renovated. It was smaller than what I would have liked, and it didn't have a comfy chair I usually sit in to read :( The pillows were too soft for my taste. I would have also liked more electric outlets and a mirror at the workdesk. But I had nice views of the city and the lake. It's a 20 minute subway ride from Midway airport and a 3 block easy walk. when we came back to the hotel around 5 to relax it was quiet. Housekeeping kept the room clean and left us (2 guests) plenty of towels and toiletries. We asked for a fridge and they brought it up promptly. Free wifi worked well in my room. I was expecting a clean room, quiet at night to sleep, and no construction noise before 8:00 AND THATS EXACTLY WHAT I GOT. :) This hotel has a prime location for tourists. When renovations complete i think it'll be really nice (and probably a higher rate.) Lodging is expensive in Chicago, and people are surprised when they research. The cost of living is expensive overall, it's not a budget-friendly tourist destination. But I really enjoyed my stay here.

"Someone from the Department of Health and Safety should close this hotel down"

1
30/08/2016

For god's sakes Rahm, look at the state of this hotel! You enter in to through the dust-ridden plastic rotating door, where a single touch gives you the feeling of entering dust-hell, into the lobby that resembles the outside where there would be construction the street more than inside of a building with a roof over itself, the floors are pot-marked with black and blue, the rooms of filthy with mice running everywhere, the place looks like it was to resemble a dilapidated airplane from the 1960s with all this fake furniture and broken plastic everywhere. This is not a safe place. Do not go here. You will regret it. It goes without saying too that the service is horrible.

"Poor hotel and terrible service"

1
27/08/2016

Stayed here for two nights. We had a hole in our window , the lights above the bed did not work and asked four times for it to be fixed as only had one other working light. Were promised it would be fixed each time we asked and it never happened, The hotel is very tried and cleaning is of a minimal standard. Had two beds in our room and only one was up to a useable standard . Would not stay here again and would recommend others to book elsewhere.

"Under Renovation"

1
24/08/2016

I had no idea that this hotel was COMPLETELY under construction. I looked at their website numerous times and the only thing I saw under construction was their swimming pool. There was no lobby in the hotel it was completely sectioned off with plastic sheeting and we had to leave the room to get away from the mind numbing sound of the jackhammering. We had reserved a room with 2 beds and a sofa bed when we arrived the front desk clerk said that they did not have that room available she said “because those rooms are NOT guaranteed” but she could give me a room with 2 beds and a sofa but no sofa bed and offered us breakfast vouchers for 1 day of and 1 room of our 2 room 3 day stay. We took the room with the Sofa but no so sofa bed but the sofa was so old warn and disgusting we had to call down for extra sheets to cover it so we felt more comfortable sitting on it. The room she did give us was a handicapped room which we did not ask for or need and were not informed that it was a handicap accessible room. The shower curtain was too short and the shower curtain rod was curved but the curve extended out past the edge of the shower so when you would shower the floor would get soaked. There was NO PLACE to put your personal toiletries. The only space they had was the top of the toilet but they had things placed there.

"Great City Escape"

4
24/08/2016

Large room with comfy bed and large bathroom with huge walk in shower. Great restaurant on site, bus stop to town center just across the road and subway is a short walk around the corner. Close to Trader Joe's and restaurants. Lovely view of park across the road from your room. Only complaints were that they were renovating at the time of our stay and did not inform us prior (noise, however was kept to a minimum and only occurred between 8am to 5pm) & one day we were left without toilet paper or tissues by housekeeping during our room servicing and we completely ran out.

"Too much noise in room due to renovation"

2
22/08/2016

There is renovation going on in the lobby right now and I'm OK with that since this is improvement. They sent us to the 9th floor and it was all fine until we were woken up the next (and every morning) by a loud rotary hammer drill. It was so loud that we always had to leave the room. Luckily, Chicago has got many things for you to see but the noise was a major set back for us.

"In renovation! Time to close."

1
20/08/2016

This hotel is in renovation, no place to park, no place in the lobby, the rooms without refrigerator. Dirty small, noisy rooms, workers around the building. A once in my llife and will stop with being a member of the Best Western. Do not go there. The restaurant is running without a manager, the waitress has to do it all. Dust everywhere so please do not book if you want a nice and well maintained hotel. They did not wrote anything about the renovation on the website when i booked it.

"Worst Western"

2
17/08/2016

Do you want to visit a world-class city but still have the pleasure of feeling like you're in a 2nd world slum? If so, this is the place for you! We stayed here for 2 nights at $145 per night. For that price, we were able to enjoy luxuries like: Weird purple clumps under the furniture in our room Peeling, flaking paint chunks dangling above me in the shower Worn out carpet from 1250 AD Beat up tables and chairs Free admission to the museum of spiders on the outside of our window We paid an additional $52 per night to have our car parked in the indoor garage so it would be safe. You can't park it yourself, it has to be valet. The woman at the front desk assured us that it would be parked immediately. Almost an hour and a half later, I asked her why my car was still on the road. 20 minutes later, it was finally parked. They were doing renovation construction on the whole building, so the lobby looked like the set of a haunted house. The stairs were off limits and most of the carpet was torn up. All elevators but one were out of order. It's good that they're remodeling, because the look of the hotel really needs an update, but it felt like it shouldn't have been open during this chaos. It was like staying in an open, active construction zone. We stayed here in August 2016. Give this place several months to get renovated, then maybe it'll be okay. The one redeeming factor was that it was very conveniently located and close to all the major tourist attractions. Good trip, but bad hotel experience.

"Right now, not good"

1
16/08/2016

They're under construction and that, in and of itself is necessary. I understand it has to be done. However, I feel as if it's right to INFORM the guest BEFORE you! My poor friend has four children and half of the reason for our stay was so she could sleep in with no kids. Yea, that didn't happen. They did give us free breakfast and a small discount when we complained.

"Awful, please stay away"

1
14/08/2016

The worst hotel I have ever stayed and I rravel very often. I went there with my cousin for the weekend. The front desk guy asumed she was my life partner...really?!?! And if she was, it was not his problem. The hotel was having some construction, which was not a problem since they dont work on weekends. The room: dirty, smell like mold. It had even residues from previous guests. Only one plug to charge the phone in a corner. The shower was the big problem. The morning after check in, I opened the shower and the water and shower was so dirty (you can see it in the picture I just posted). For $467 a weekend I would have expected not luxury but at least a decent room. Will never return and will never recommend to anyone

"Needs structural repair"

2
11/08/2016

They are doing general cosmetic remodeling which will be great however I would recommend that they have a team of structural engineers inspect this building. The rate for our room that had no microwave or refrigerator was way too high to begin with. Add to that a sinking sidewalk near the foundation at the entrance, a very noticeable tilt to the room, jackhammering from 8 to 4, all the cosmetic remodeling limiting the useable space in the lobby and it sums up with "I will never stay there again" I must say that all the staff were very friendly and professional. The room was as clean as it could be with wear and need of general maintenance.

"nice hotel, shame about the renovation noise"

4
09/08/2016

Bed was very comfortable. View of park was beautiful from 1 window, had view of roof and air conditioning unit and pigeons from side window. Staff were very helpful. Cleaning staff were brilliant, the room was always spotless. A nice hotel, would like to revisit once all the renovations are finished as they spoiled an otherwise lovely stay. As the whole hotel was undergoing renovations, there was no proper reception area. Had problems talking to staff during check in there cus of the loud drilling. Only had use of 1 lift for first 3 days of stay due to new flooring being laid. Often had to wait over 10 minutes for a lift that wasnt full! Stairwells were out of action, again due to renovation work. There was no direct access to the onsite restaurant. And as there was no lounge area and the pool area was closed, the only place you could hang out was your room. The coffee maker was in the bathroom, which was the only place you could put it. The microwave and fridge were adequate. The air conditioner could do with up dating as it was very noisy. The room itself was noisy due to the thin windows and traffic noise outside (also there local were road closures during our stay so there was constantly a traffic jam outside) The room itself was smaller than it looked on the website, but there was enough space for everything. Windows need a good cleaning, or better still replacing with double glazing.

"Hotel stay"

4
09/08/2016

Very nice helpful staff. it will be wonderful when they are finished with renovations. Beds were comfortable and service was very good. Great location for the music venue we attended. Great food places nearby and short walk to shops.

"Unannounced Construction -- No Pool"

2
06/08/2016

From the moment you walk in to this place, there is construction noise and dirt, which means no lobby--and no pool! This should have been advertised because it makes the facility unusable for families with children. While the roo s have been renovatedand the bathrooms detailed, queen beds were swapped for smaller double beds and the bathtub looks old and dirty. Marginal for business traveler. Glad e are staying just one night

Roger Y, Manager at BEST WESTERN Grant Park Hotel, responded to this review
Dear Sonja S, Apologies about the pool not being in service during the renovations happening on the exterior of the hotel. In addition to the renovation in the lobby as we are in the middle of major restoration of the lobby. We anticipate completion of the lobby by October with exterior completion by end of this year. We have not made changes to our double bed types, as much as we would like to have 2 queen beds, logistically the layout of the room would not allow this feature. I will follow up with maintenance regarding the tub in the room you stayed to correct this issue. We would hope that you would give us another opportunity once we have completed the renovations and again thank you for sharing your experience. Roger Young VP Of Operations

"Regular Hotel, Great location"

3
02/08/2016

The hotel was having a total makeover which no one told us about so there was dust all over the place. The elevators didn't work as expected and you couldn't get to the first floor by stairs because they were remodeling as I already said. No one apologized for this inconvenience. On the other side, the rooms were super clean and organized, cleaning personnel was very polite and careful with our belongings. The front desk was ok. There is a guy on the front desk that doesn't smile and is always in a bad mood which makes it really awful to ask him for help. The personnel overall was good, the experience was ok. I would come back but the only thing that really bother me was the fact that they were remodeling and nobody notifyed us until we got there. Parking costs 51$ they only have valet parking but they know other parking spots which the front desk personnel will guide you

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued. The top floors guestrooms are fully completed under the Superior rooms category and we will ensure our new hire will get more confident with the computer system and engage every guest in the pleasant way that he's capable. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We hope that you will consider us in the future when you return to Chicago. [email protected] 312.294.2406

"Not worth the money"

1
29/07/2016

This hotel was extremely overpriced. It looked like a run down hotel from the 70's. It also was under renovation and the lobby was completely torn apart. It made me feel sorry for the employees. We checked out the next day even though we were supposed to stay a week. I spent until 2am trying to find another hotel to move to.

"Very good, just manage your expectations."

3
27/07/2016

Let's be honest, you probably stayed here or considering staying here because the rate is low relative to hotels in the area. As indicated in other reviews, it is a an old hotel and the interior is undergoing major renovations. The lobby truly is a construction zone. Our room was mid-way through renovation: bathroom was brand new, as was the wallpaper and bedding. Carpet and furniture were older. However, the room was clean and spotless. The location is fantastic if your goal is to visit the museums or Soldier Field; if you've researched you know this hotel is the closest. There is also a Metra station less than a block away.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review, It was a real pleasure to have your stay with us. Yes we are perfectly centrally located and offer free WIFI in all the rooms and public areas. We'll be delighted to welcome you back. [email protected] 312.294.2406

"Best Western on Michigan Avenue - July 2016"

2
26/07/2016

This facility is undergoing a much needed major renovation. The lobby and adjoining areas were completely torn up and made available for visitor use. The rooms are generally outdated with carpets that need cleaning.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We do have the best location and the most competitive pricing. We are enhancing all the rooms with the tops floors already fully renovated (superior rooms category). We are really close to complete the lobby, it will look Amazing once completed. We continue to receive lots of encouragement and excitement form our regular guests, its going stand out in Michigan Avenue. We look forward to welcome you back in the near future. [email protected] 312.294.2406

"Poor Hotel, you can and should do better"

1
24/07/2016

Hotel was undergoing major refurbishment of its foyer however this disruption did not excuse the apathetic customer service from staff on the front counter. The hotel lifts are slow and simply lack the capacity to transport the number of guests and the rooms are dated.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, amenities upgrade, top floors (Superior room category) and cruising well to wow our guests. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day. [email protected] 312.294.2406

"Not what we expected"

3
22/07/2016

We stayed here for one night before flying home..Hotel is under construction to revamp the lobby...but the entire hotel is a mess. Very old, worn carpet etc...On the plus side the beds are super comfy, which is really important. Close to Grant Park and other attractions. Area around hotel a little sketchy..One night was enough for me.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, amenities upgrade, top floors and cruising well to wow our guests. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day. [email protected] 312.294.2406

"Weekend in Chicago"

4
22/07/2016

We stayed here while in town to viisit friends and take in some Cubs games. Location can't be beat for sightseeng and tours. Parking is expensive, but that is to be expected in this City, especially in the downtown area. Staff here are excellent and the hotel is currently being dramatically remodeled. Suspect this may create a raise in rates down the road. However, unless it goes crazy, I will continue to use this for my stays.

"Online was very misleading "

2
21/07/2016

Their under construction so when you walk in you walk in a tight enclosed hall way to their front desk. There's no flooring or a lobby or anything. I wouldn't have stayed knowing their under construction. Also the hallways are creepy and not a very welcoming feeling... However the room is decent and comfortable. Wish I would have picked a different place... There's also a $50 deposit fee that I wasn't aware of....

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We hope that you will consider us in the future when you return to Chicago. [email protected] 312.294.2406

"Misleading website - it's a dump."

1
18/07/2016

The hotel is under renovation and looks nothing like the pix. Very deceptive not to state this on the webpage. Very noisy (scary) A/C unit. Housekeeper short-sheeted the mattress pad - who wants to sleep on a hotel mattress with nothing between your face and the mattress but a thin sheet? I remade the whole bed. Ugh. No hand towels in bath, which was tiny. Can hear whole conversations through the bathroom vent. Other than the park across Michigan, the immediate area has a scary feel and there are few dining options within a short walk. I had no choice but to stay here ( hotel where my conference was was above per diem)...

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. [email protected] 312.294.2406

"Great location to Grant Park and the downtown area"

4
18/07/2016

We arrived on Sunday July 15th staying just one night. The lobby is being renovated but everyone was very warm and welcoming and they quickly processed our reservation. We received a room on the 8th floor. It has been recently renovated and is very nice with fantastic views. The room was very clean and hotel offered free internet (which is a nice touch as most places charge at least $15 per day) and we had breakfast in the adjoining restaurant. The hotel is so close to everything downtown and is in a great location.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review, It was a real pleasure to have your stay with us. We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. Yes we are perfectly centrally located and offer free WIFI in all the rooms and public areas. We'll be delighted to welcome you back. [email protected] 312.294.2406

"Hotel Needs Work"

2
18/07/2016

This hotel is undergoing renovations and I would not stay here again until those are complete. The location was good - walking distance to Museums and CTA, but hotel was run down. We had to slam the room door to shut it, there was some peeling paint on walls and ceiling, some cracks around the door, and some mildew on exterior wall near A/C unit. I also would have liked it if the elevators restricted access to those with a key. I'm sure it will be much better after renovations.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, amenities upgrade, top floors (Superior category) and cruising well to wow our guests. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day. [email protected] 312.294.2406

"Location, location, location"

3
17/07/2016

Walked into the lobby to find it covered with particle board and the hotel undergoing major renovation. The rooms were ok (not yet renovated) and the pool was closed for the season. Overall, the high point of the hotel was the location--easy walking to the Field Museum. We were on the street side of the hotel which meant we could see the Navy Pier fireworks from the room, but downside of this location was lots of Michigan Avenue road noise...all night long. Beds were old and not very comfortable. There was no refrigerator. Shower valve had to be repaired mid-stay. Double room was stocked with only 3 bath towels. Plaster dust on the floor was never vacuumed up during our 3 night stay. WiFi was unstable. The desk was helpful and the lock on the room door worked well. Overall, it was the cheapest (non-scary) option that allowed walking to the museums, but badly needs the in-progress renovation.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
hank you for sharing, We do have the best location and the most competitive pricing. We are enhancing all the rooms with the tops floors already fully renovated (superior rooms category). We look forward to welcome you back in the near future. [email protected] 312.294.2406

"Taste Fest 2016 "

5
14/07/2016

Stayed during the Chicago taste fest 2016 although the lobby was being remodeled it was a pleasant hotel. We arrive late in the evening early morning no problem with check in at all. However we did call and inform we were arriving late. When when we arrived like I said the lobby was being remodeled we thought the we reserved a dump. Nope. Staff was pleasant check in a breeze. Rooms surprised us with the remodeling if the lobby and the not so up to date hallway decorating. Nice clean rooms air was to toooo cold and it was 85-93 degrees at the time. Beds were super comfortable!!!! Bathroom clean and neat. Housekeeping was nice enough to not knock on the door waking us to clean yet just noticed us leaving. Upon returns to the room it was clean. We stayed a door away from elevator and across the hall from soda machine (that was the only thing I complained about someone jamed tokens or some type of coins in it so it didn't work). All in all I had a great experience here. In walking distant of everything needed.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests. As we continue to enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future. Have a magnificent day! [email protected] 312.294.2406

"good position"

4
14/07/2016

stayed two nights may 2016 and was happy with our room and the hotels position in town' somewhat small bathroom but adequate.large bedroom clean comfy bed. a little noise but then again we are a sensitive to noise. \\renovations underway during our stay but caused no trouble.check in and out very fast. supermarket five minutes walk away selling all needs including alcohol. walking distance to central city.\\we would stay here again.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Our Hotel is on a fantastic location, there's no doubt. We have also received a certification in cleanliness from our Brand. We do take pride in providing every guest with a memorable experience. We would enjoy to welcoming you on your next visit to Chicago. Have a magnificent day! [email protected] 312.294.2406

"Deception"

2
12/07/2016

Excellent location, Room is quiet and clean. However, all the hotel needs remodeling. The swimming pool was closed, bathroom was old. From our experience, service is poor. We asked for a face towel because ours were not changed, they say yes, but they did not changed them. Same thing for wake up call that they never made. Air condition is very loud and bed is not comfortable. Taking in account the high price of this hotel with no breakfast, we are sure that there are others hotels well located near the attractions for the same price or less. We do not recommend this hotel

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. [email protected] 312.294.2406

"Old hotel beyond repair"

1
12/07/2016

Where to start, noisy a/c; very poor sound insulation of windows (even outside voices could be heard), no front lobby (under construction), no pool or sun deck, $52 valet (car left on street for 4 hours before moved, no area to unload/load (unless you double park, front desk forgot BW Rewards number now I need to spend time requesting adjustment), room information says (safe in room) which wasn't. Definitely a poor choice.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We do have the best location and the most competitive pricing. We are enhancing all the rooms, with the tops floors already fully renovated (superior rooms category) and the lobby in a few weeks. We look forward to welcome you back in the near future. [email protected] 312.294.2406

"Remodel!"

3
10/07/2016

They are doing some remodeling but really need to do a total. This is a great location for soldier field and Grant park. L is right across the street and they have great Valet on 11th street. Just around the block there is a BQ place called Belly Up on Wabash. Awesome food, great price. This hotel is old and you have to consider that when booking but it is a great location with a great staff.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We hope that you will consider us in the future when you return to Chicago. [email protected] 312.294.2406

"Just a place with clean rooms and nothing else"

3
06/07/2016

If you are looking for just a room to stay near Grant park, this is the place. Don't expect more than that. Rooms were clean. And it is on Michigan avenue. No noise at night. That is it. When I about breakfast, I was told that each BW hotel is different, and they don't serve breakfast. I can eat at the restaurant outside. I didn't have that experience at other BW hotels I stayed earlier. But for that, not a bad place to stay over night/

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review, It was a real pleasure to have your stay with us. Yes we are perfectly centrally located and offer free WIFI in all the rooms and public areas. We'll be delighted to welcome you back. [email protected] 312.294.2406

"July 4th Trip"

3
06/07/2016

Excellent location. Room is quiet and clean. Cost is high for the room value. Parking is unreasonably high being adjacent to low cost parking facilities. Refrigerator and microwave are not available. The room lighting needs improvement. The air condition is very loud.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We do have the best location and the most competitive pricing. We are enhancing all the rooms with the tops floors already fully renovated (superior rooms category). We look forward to welcome you back in the near future. [email protected] 312.294.2406

"My stay at Best Western at Grant Park in Chicago"

4
05/07/2016

I booked a room easily on their website for a decent fee per night. I chose a room with a king bed. I chose this location due to its price and as it turned out its location. When I arrived, it was prior to check in time and I was hoping at minimum they'd hold my bag until 3pm. To my surprise, they checked my in and I was in my room by 12pm! The staff was efficient but I didn't get a friendly vibe. But that's ok, since this is the city of my birth and I don't expect everyone to be nice. The larger downside, is their current renovation. There isn't much of a lobby and it's quite dark, day or night. I got on the elevator, which was tight with just me, my 1 piece of carryon luggage and another person. My room was on the sixth floor and the first thing I thought about after getting off the elevator was that the hallway was also dark like the lobby. Then I saw the ice machine and I prayed my room wasn't next to it. I guess I said my prayer too late; because the room was sharing it's wall on the other side. I hoped that I'd wear myself out during the day not to notice it at night. The room was nice; what I expected. Bathroom is small, but I'm in a major city, so space is limited. The room has plenty of lighting though. The bed was medium soft and the pillows weren't my favorite. But since I was only staying three nights, I could deal. The a/c blew cold air but quite noisily. From time to time, housekeeping and other guests were just as loud, especially in the morning hours. My view was ok; could see the Museum Campus from the window. There is no microwave or fridge. And while they did advertise you could access their wifi with a particular code, I was not given mine. Everyday, the bed was made and a new floor mat for the bathroom was left. A problem I had and it's a smallish one: no water in the vending machines. I had to purchase water from the restaurant, that's normally attached but not currently due to the renovation. Speaking of favorite restaurants, this one is around the corner from my FAVORITE breakfast/lunch place --- Yolk!! So that made up for the lack of light, little lobby, no business center and detached restaurant. The best part of my stay was: NO ONE got ice at night.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued to further enhance your future experiences, upon your return we will have you highly pleased with your next stay. We are also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We'll be delighted to welcome you back. Have a magnificent day. [email protected] 312.294.2406

"under construction"

2
04/07/2016

No pool no breakfast very noisey. Was not aware it was under construction. Good location to the L. Would be a good hotel if it wasn't for all the construction. Front desk was helpful but could not help with the problems

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Gracias! Our Hotel is on a fantastic location, there's no doubt. We do have breakfast and all the meals and a lounge for our guests. We have also received a certification in cleanliness from our Brand and take pride in providing every guest with a memorable experience, please contact me. We would enjoy to welcoming you on your next visit to Chicago. Have a magnificent day! [email protected] 312.294.2406

"Close to museums, under construction"

3
03/07/2016

This is the closest hotel to the Shedd Aquarium, Field Museum, and Adler Planetarium. If you are traveling with kids and want to be close to these attractions, this is your place. But, you should know the hotel is under construction. The pool is closed until 2017. The staff is great, friendly. There are normally plenty of cabs and you are close to the Roosevelt train station. There is also a Trader Joes a block away. The walls are thin, you will hear what is going on in the rooms around you. All this said, I would stay again and I look forward to this hotel once the current construction is complete. If your Room doesn't have a fridge just call the front desk and they will deliver it.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future and WOW your arrival. Have a magnificent day. [email protected] 312.294.2406

"Disappointed "

1
02/07/2016

I was very disappointed in my stay at this hotel. The building is so old and not well kept. It's currently under construction and can hardly operate during this time. The $52.00 valet service is a joke. Took almost 45 minutes to get my car in the am, while no one else was waiting. The elevators are scary. I would never go back to this hotel. Waste of money.

"Duty to inform your guests"

2
01/07/2016

Rooms dated with fixtures that were shoddy in the bathroom. Noisy and cramped. No queen bed options. Coffee was awful. NO BUGS! We checked. Front desk was wonderful. We visited during a renovation and it was awful. Should have been told this before hand.

"Comfortable beds and pillows, clean linen"

5
30/06/2016

We were on the start of Route 66, this was our first stop. Foyer undergoing lots of renovation but didn't interrupt our stay. Great rooms, nice and clean, lovely comfortable beds, no breakfast but yolk next door. Walking distance of route 66 start sign but we did get a taxi to magnificent mile. Would def stay here again

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Our Hotel is on a fantastic location, there's no doubt. We have also received a certification in cleanliness from our Brand. We do take pride in providing every guest with a memorable experience. We would enjoy to welcoming you on your next visit to Chicago. Have a magnificent day! [email protected] 312.294.2406

"I was at home not a hotel!"

5
30/06/2016

The staff was amazing and I felt at home and welcome. Everyone learned my name even. Great experience. I moved hotels from a much more expensive location because I was dissatisfied with the other hotel's room. Even though the lobby was under construction, my room and the staff were exceptional. Would definitely book here my next trip to Chicago!

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests. As we continue to upgrade our amenities and enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future. Mauricio Martins [email protected] 312.294.2406

"Only plus side is the location"

1
29/06/2016

We booked this hotel for one night because of its proximity to Soldier Field, so we could walk to a Copa America game. We used Southwest Rapid Rewards points to book (this comes into play in a minute). When we arrived, there was a HUGE line. We waited in a tiny hallway (about two feet) due to construction - clapboard and exposed lighting everywhere. It was so bad, I contacted southwest that day to explain about the construction as it was NOWHERE on the hotel's website. The room was clean, so we stayed since we had to get to the game. Fast forward 16 days and I notice a charge on my credit card from Best Western Chicago. I contact my card services, explain that I booked with points but put the card down for incidentals and was confused as to why I would be charged $210.15. They were unable to reach the hotel, so they suggested I dispute the charge. I did so. The next day, I talked to a wonderful man from Chase. I explained the situation, that I had booked with points and then got a charge from the hotel 16 days after my stay. We conference called the hotel and spoke with one of the staff, Chastity. My representative from Chase explained the situation, and she said she had me down as a no-show so we were charged. I began to laugh and described our wait and the hotel and then mused that since I booked with points, obviously I showed up because they had my credit card number. She put us on hold and my representative called another number for the hotel. Who also put us on hold. Chastity came back finally and said she couldn't do anything because we had "no-showed" and transferred us to her boss, where it immediately went to voicemail. At this point my Chase representative had had enough, as it was obvious I had been there and the charge should not have occurred. He said he was going to credit me and that if they disputed the credit back he would be in touch, but that he didn't think I would need to. Overall, the hotel is in desperate need of the construction they have not advertised about and in need of an attitude adjustment.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel and the cleanliness of the rooms. We will certainly look into your charge with our accounting department and resolve accordingly, feel free to contact me anytime, surely you will have accounting follow-up. We look forward to welcome you back in the near future. Have a magnificent day. [email protected] 312.294.2406

"Chicago, First Timer"

4
28/06/2016

Upon arrival we were met by alot of chipboard as construction is in full swing, this being an older hotel I'm sure needed a major renovation to the lobby. Check-in was fairly painful with a minor wait, The room was standard with 2 double beds, TV, desk, coffee maker, free wi-fi. The room was very clean and the staff friendly. Good value for the money spent. There is valet parking but is very expensive $52.00 per night with as many in-ot privilages.The location is very close to Michigan Ave. and handy to the public transit system. If you plan on staying and going to use public transit I would suggest the day pass for $10.00. There are a few diners in the area, I would suggest going to Eleven City Diner you will not be disappointed, it is located behind the hotel on Wabash.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review, It was a real pleasure to have your stay with us. Yes we are perfectly located and offer free WIFI in all the rooms and public areas. That's a great suggestion to eat ;-) We'll be delighted to welcome you back. [email protected] 312.294.2406

"old but close to south end"

2
28/06/2016

This hotel needs a total make over.The lobby is under construction.They don't tell you this when you book it.No amenities,restaurant,or gym.The ice maker didn't work.The beds are very lop sided.the ceiling needed repair but it was a clean room.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued. Our Gym is fully operational on our 3rd floor and the Restaurant is open for all meals with great offerings in both price and flavor. Thank you for your compliment, we do take a special pride in cleanliness and have been recognized by our Brand with an award. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We hope that you will consider us in the future when you return to Chicago. [email protected] 312.294.2406

"Good location for the price"

3
27/06/2016

Clean, comfortable rooms. Friendly, helpful staff. Hotel under construction was a bit inconvenient and no free breakfast as advertised. The location was good for the price. Next time I would rather be a bit further north to be closer to Millenium Park and other attractions. Easy walk to park across the street near lake.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued with extensive enhancements to "Bam" our guests. A superb location and competitive price isn't mutually exclusive. We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day. [email protected] 312.294.2406

"remodel mess"

2
27/06/2016

under remodel and did not have all the accomodations we booked, allowed previous night guest to stay which left us without the room we booked way in advance. Dumbed us in another room which was terrible. Small terrible place. No breakfast offered no pool.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us, our sincere apologies. Would you please contact me and share the opportunity to make it right? Have a magnificent day. [email protected] 312.294.2406

"MASSIVE CONSTRUCTION: Windows boarded up & pool closed in July 2016"

3
27/06/2016

Rooms are typical of a value chain like Best Western. Small beds but pretty comfy. Clean. Very basic amenities. Excellent location and a great value for being right in the city HOWEVER the entire place is under construction right now which means there is noise, debris, and the place looks like a dump. The front entrance (which has boarded up windows) funnels into a tiny plywood tunnel leading towards the front desk. There is noise from 8am-5pm, the elevator is slow, the halls have junk in them, and THE POOL AND ENTIRE SKY DECK AREA ARE CLOSED. I was not told about any of these inconveniences when I booked my reservation. If I had known I would have gone somewhere else. The hotel will be great once everything is cleaned up but I really wish I would have known beforehand.

"Crummy hotel in a great location. "

2
27/06/2016

As all the other reviews state: under construction and priced accordingly. The beds, carpet and bathroom were good, clean. Ugly on the outside and the lobby was all boarded up - no big deal for us. The elevator was dated and the hall was lit like a prison - ok. What I was most disappointed with was that the chairs and couch in the room were old, stained and gross. I don't get it. This stuff is not expensive compared to the revenue. Only recommended if being in the area at this price is highly important. Also Yolk next door has great breakfast.

"Great location Great room for the price"

5
23/06/2016

Overall a GREAT value for the location and what you get. 2 couples with 2 rooms for 2 nights. AC was great on 90F days, everything about the room was pleasant and nice. Free WiFi was nice, no aggressive bellhops, pleasant and helpful front staff. Tried to stay here again 5 days later and it was understandably full. Nice views from our room of the Field museum and Shedd aquarium. PARKING was $30 a day at the condo nearby and was secure and great. Negatives: I wish it had a refrigerator. One room didn't have a working safe, custodian came and changed battery (safe failed again the next day).

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the genuine service from the staff. The cleanliness of the Hotel has received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market. We surely offer the best price for an amazing location. We look forward to welcome you back soon and wish you safe travels. Have a magnificent day. [email protected] 312.294.2406

"LakeShake 2016"

3
21/06/2016

If the pool would have been open and the hotel lobby not under construction, it would of been PERFECT!!! Rooms are clean and quiet. Very busy hotel I would stay here again, the location is perfect right on Michigan Ave

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review, It was a real pleasure to have your stay with us. Yes we are very well located with the certitude to wow you upon your return and all our guests. [email protected] 312.294.2406

"Booking and stay at Best Western Grant Park"

3
21/06/2016

Booking was easy, good price. Email reminders with links to surrounds activities, they were great. The Hotel, We didn't know it was under construction, pool closed, lobby closed, parking 2 blocks away. these things were painful!! Called the front desk two times to have blankets and towels brought to the room...they weren't delivered. getting past all that the room was small but clean. Bed was comfortable, good water pressure in the shower.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff and our sincere apologies for the temporary Lobby enhancement. We look forward to welcome you back in the near future. Have a magnificent day. [email protected] 312.294.2406

"Construction noise - impossible to sleep!"

2
20/06/2016

When approaching the building, I felt one of those moments, you know - when the coach pulls up and you hope its not your hotel... But it was. Externally, the appearance of the building needs some improvement, the cement is blackened with dirt, the windows need a good scrub & the signage looks like it has been there since the 80's. Upon arrival in reception, we were greeted by lovely chip board, boarding up most of the reception area, but leaving just enough room to stand at the reception desk and get into a lift. The room itself wasn't as bad as expected considering the level of expectation i had based on the aforementioned observations. It was an average size with 2 double beds and a flat screen tv. The bathroom is small but has everything you need in. The bath however did not drain properly, when having a shower it fills up quickly and took around 10 minutes to drain after turning the shower off. Half of the power sockets did not work. For the sake of a 2 night stay, all of these issues I can forgive IF you can get a good night sleep, which was impossible. The workmen working on the reception area work till around 2 am (ish), so when your trying to get to sleep, all you can hear (even on the 8th floor) is drilling and general construction noise. I'll leave you to guess what my recommendation would be for a stay here......

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued to further enhance our guests experience. We are pursuing this with our guests in mind, and deviating from late hours construction. Would you please contact me?

"nice place to stay"

4
18/06/2016

The overall stay with them was great. The room was clean, the staff was nice. The only things that were a problem during our visit was that the lobby was under construction so it was cramped at times and noisy and the TV in our room was kind of flakey. Other than that our stay was great.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. The TV mentioned as been repaired and we look forward to welcome you back. Have a magnificent day. [email protected] 312.294.2406

"Do Not Stay Here!"

2
16/06/2016

We stayed here on June 7th to attend the US Men's Soccer Team match at Soldier Field. We choose this place based on location and knew that it wasn't a high level hotel, but was supposed to be a solid place to stay for a night. However, there were issues that I will describe below. #1. The lobby and perhaps other areas are going through a remodel so there is no space in the lobby... it's boarded up. Not a huge deal because we were only there a night, but check-in was painfully slow because they will not start the process a moment before 3pm. So, there was a line going out the door waiting to check-in. #2. There is no parking. they have a 80ft area outside, but cars are almost always parked along there or taxis take up the space, so near 3pm expect to circle the area for awhile before you have enough room to pull up to the curb. #3. Parking is valet only and $50+. The thing they don't tell you and we didn't find out until the following morning when we waited to get our car was they don't even park on property but instead they lease space blocks away. Also, they will not be reliable for damage their driver or to your vehicle en route to the other place or back. They damaged our car and marked a ticket showing the damage was already there. They did this after they damaged the car... there was no inspection with us marking the ticket before they took possession of the car. So, they will damage your car and then mark it off saying it was existing and stick you with the damage. #4. The management is clueless. The manager working when this occurred, Octavio, came out to view the damage and said he agreed that the damage looked new. He was the person who disclosed that the car wasn't even parked on their property and why it took 20 min for them to bring my car to the entrance. He also gave the impression that their insurance company would take care of the damage and that they would call me that day. Nobody called... I called and got no return call. So, I emailed them and shared the details with the another Manager, Mauricio, and sent him a picture. He said he would talk to his staff and let me know. After almost a week I had to reach back out to see where things were at. Mauricio simply said he spoke to his staff and didn't believe the damage was their responsibility. He admitted they should have gone over the car with me prior, so they failed. He admitted they should disclose the car is leaving property and they didnt... so failed again. He said he believed his staff, but wouldn't call me a liar... just that he wouldn't take responsibility nor liability for the damage. Do not stay here. The location is good for the parks and Soldier Field. The place is decent though not high-level or elite by any means... but room is solid. The problem is they will gladly take your money and not disclose they won't cover damages and that they park your car blocks away... you are playing Russian Roulette when you give them your property. Mauricio didn't care... said he hoped he would earn my future business, but was going to disappoint me and blew off my claim. Don't let this happen to you. Pay more and stay down the street... saving a few dollars will cost you in the long run if you trust them with your property. The customer service and satisfaction is not a priority here. You have been warned, but I am sure Mauricio will reply to this trying to downplay everything I described in this review. I should give this place 1 star, but since the location is good and room was ok they get 2.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Our Hotel is on a fantastic location, there's no doubt. We have also received a certification in cleanliness from our Brand. We do take pride in providing every guest with a memorable experience. My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Safe travels. [email protected] 312.294.2406

"Good location; Hotel Can be better after the construction"

3
16/06/2016

There is construction gong on and it is inconvenient. Initial room given was bad and had to change to another one next day. Must complete the construction/renovation quickly. A complete makeover is required

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We hope that you will consider us in the future when you return to Chicago. [email protected] 312.294.2406

"Absolutely fine for what you pay"

3
14/06/2016

This is not an expensive hotel by Chicago standards, so do not expect 5 star luxury. However, it was perfectly adequate for our visit to the City. The bed was comfortable and the room was clean. It is all looking very tired but they are in the middle of a renovation project, so I would expect things to improve when this is finished. It is noisy as the windows are not particularly double glazed and there is a lot of traffic noise. That said, it is in an ideal position for visiting the City - very close to the train line which is excellent. You can walk over to the lake shore easily and Grant Park opposite the hotel is lovely. It was easy to walk everywhere. The staff were helpful and friendly and we had a good stay here.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day. [email protected] 312.294.2406

"Ideal Location for a Good Price"

3
10/06/2016

Was in Chicago for a conference at the McMormick Center. This hotel was a about a mile walk from the McCormick straight down s. Michigan Ave. It's also right across the street from Millennium Park with lots of great places to walk to. The hotel is undergoing a pretty extensive renovation right now, so it's looking like a construction zone. The room I had was quite nice and comfortable. For the price in Chicago, this is a good place to stay and should get even better when all the work is done.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day. [email protected] 312.294.2406

"Great location"

4
08/06/2016

This Best Western is in a great location and definitely a bargain compared to the other hotels in the area. The lobby is under construction which makes checking in and out a little crazy. There is no breakfast either which is a staple for every Best Western I've been to. Not sure if this will change once the lobby is up and running. The restaurant attached to the hotel does have great food! It is also two blocks from one of the stops for the hop on hop off bus. Also very easy to walk to just about everything.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We do have the best location and the most competitive pricing. We look forward to welcome you back in the near future. [email protected] 312.294.2406

"Accommodating, convenient"

4
06/06/2016

Accommodating staff and convenient location. Easy walk to the Art Institute of Chicago, Grant Park and Millennium Park! Superlative recommendations from staff for cultural sites and cuisine. Construction proceeding rapidly: should be completed shortly.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests. As we continue to upgrade our amenities and enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future. Mauricio Martins [email protected] 312.294.2406

"Overpriced and in need of renovation"

2
06/06/2016

Rooms that have been updated are fine although bathrooms are mediocre. Floors that have not been renovated are depressing and make you feel like youre staying at a true "fleabag". Left after the first night in spite of having a 4 night reservation. All in all just a depressing and ridiculously overpriced place

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We hope that you will consider us in the future when you return to Chicago. [email protected] 312.294.2406

"Where is Gordon Ramsay (Host of Hotel Hell)?"

1
04/06/2016

Terrible. There were holes and stains on the lampshades, curtains and window shades. The window AC unit blew air on the disgustingly dirty curtains overnight, which propelled a dozen dead insects onto one of the beds. Check-in and check-out were extremely inefficient. Management should not make this room available for renters at any price, let alone the $300+ that I paid over Memorial Day weekend. I doubt that I will ever stay at a Best Western again. Staffers - you are remarkably resilient and positive, despite the terrible environment.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and we are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, amenities upgrade, top floors and cruising well to wow our guests. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We hope that you will consider us in the future when you return to Chicago. [email protected] 312.294.2406

"Best part of the trip was walking in Grant Park"

4
02/06/2016

In town for a conference at another hotel a couple of blocks away. It was great to be able to walk in Grant Park during the mornings before the conference. This hotel is close to many museums, restaurants and attractions, the walk to Navy Pier is a bit of a hike, but still nice. The rooms have been updated, with very nice bathrooms and have plenty of light. The bed was comfortable. Noise was not bad considering you're in the middle of the city. (some train noise) They are currently remodeling the public areas, I expect the hotel will cost more next time I'm in town.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We do have the best location; the most competitive pricing and will remain so, besides the cleanest rooms in the market along with friendly and genuine staff that truly cares. We look forward to welcome you back in the near future. [email protected] 312.294.2406

"Ok hotel in an AMAZING part of town"

3
02/06/2016

For our anniversary this year my husband and I decided to "escape" to Chicago for the weekend. We wanted something in the heart of things and unfortunately in Chicago that means paying a pretty penny. While this Best Western wasn't low cost, it was much less than the other options on Michigan Avenue and it was ideal for those willing to walk a little bit to find great food and attractions in Chicago. The hotel was under construction when we got there with boards on walls in the lobby area. The pool was also still covered so we couldn't use the pool. The front desk staff were nice. We arrived early and they stored our bags for us until our room was ready. The hotel was attached to a restaurant and the lady working the coffee bar was very friendly and helpful too. We came back a few hours later and easily finished our check in and got our bags. The elevator wasn't too small and ran quickly enough. Our room's view was sort of boring, looked over the covered pool and a little park area a few people were walking their dogs in. The bed and bathroom were clean but there was a lot of white (maybe from construction?) dust along the floor boards in the room. There was a tv (no HBO :( ) and a dresser of drawers, couch and table area too. It was a decently sized room. The wifi was free and while not super speedy, it was fast enough. Water pressure in the shower was good and the water got warm fast and stayed warm. The biggest plus to this hotel was the location, near the Field Museum and a short walk to Millineum Park and tons of great restaurants along Michigan. We walked to the Art Institute and could have walked a bit farther to get to Navy Pier. We were thrilled to have a place we could take the L (subway) to and spend a lovely weekend in Chicago without a car or needing a taxi. Check out was a cinch and overall we had a fair stay in this hotel and would look to return, especially once the renovations are done and the pool is open again.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests. As we continue to enhance the Hotel in a very exclusive location while remaining competitive, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future. Have a magnificent day! [email protected] 312.294.2406

"Great location"

4
01/06/2016

Not the greatest looking hotel on the outside, but the rooms are very clean and updated. Lobby was being remodeled. The staff is friendly. Across the street from Grant park., 1/2 block to Traders Joes, 1 block from red line and 1 1/2 from green, orange, & blue

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review. Our Hotel is on a fantastic location, there's no doubt. We have also received a certification in cleanliness from our Brand. We do take pride in providing every guest with a memorable experience. We would enjoy to welcoming you on your next visit to Chicago. Have a magnificent day! [email protected] 312.294.2406

"A reasonable value"

4
31/05/2016

We had a two-night stay here. The hotel is convenient to many attractions in downtown Chicago. Lobby is under renovation, but we weren't in our room during the day, so it didn't bother us. The halls are dated, but the room was clean. There's an adjoining restaurant for coffee. The price was right for this expensive city, and the best thing was the incredibly friendly staff. Seriously, I'm not sure we've encountered such universal hospitality before.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and Genuine service from the staff, yes they truly care. We look forward to welcome you back in the near future. Have a magnificent day. [email protected] 312.294.2406

"Lobby under renovation"

5
23/05/2016

As you enter the building, there is a strong smell of wood, due to the ongoing renovation, and we were concerned that this would be a problem - it was not, in fact there was only one very slight problem with our stay. Having come into Chicago by train were at the hotel by 10:30am, way before check in, so went to ask if we could leave bags and go out, but as it happened, our room was ready, and what a great room it was, on a corner, do dual aspect windows, bright, clean and attractive, and larger than expected. The hotel is in a nice location, close enough to downtown to walk to it through the park, On the route of a lot of the hop on hop off bus tours, 5 minutes walk from Roosevelt "L" station. And far enough out of town to not have the soundtrack of police sirens and car horns that pervades most American city centres. Our room had obviously only recently been refurbished, and they seemed not to have added a shelf in the shower for putting wash products on, this was the only issue at all with our stay, and we look forward to revisiting when the renovations to the lobby are complete.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests. As we continue to enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future. Have a magnificent day! [email protected] 312.294.2406

"Under Renovation"

3
21/05/2016

This property is in a great location across the street from Grant Park and near many restaurants, museums and other city life. The property is currently under some pretty heavy renovation, the lobby is currently nothing but plywood except for the front desk. I also was on a floor that had not yet been touched. I'm sure this is going to be a wonderful place when completed. Until then, you may want to make sure you are in a renovated room.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, Renovations are an important priority at Best Western Grant Park as we are pursue the enhancement of the Hotel, already reflected in our newly renovated bathrooms, amenities upgrade, top floors and cruising well to wow our guests. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We thank you for choosing us once again for your future accommodations in Chicago. Have a magnificent day. [email protected] 312.294.2406

"Great Location, Average amenities"

3
20/05/2016

Great location but the hotel is older and understandably was undergoing renovations consequently the lobby was, to say the least, a mess, conjested, crowded and barely enough to have more than 5 persons, including lobby personnel in the area at any one time.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We do have the best location and the most competitive pricing. We are also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We'll be delighted to welcome you back as we complete our renovation and surely delight our guests. Have a magnificent day. [email protected] 312.294.2406

"location, location, location and ... promise"

4
18/05/2016

You have to take into account that this hotel was being renovated while we stayed there (beginning of May 2016). That meant the lobby area was boarded up and there were workers 'at it' (making noise) between 8 AM and 5 PM. No problem when you are exploring the city and don't want to sleep in anyway. We stayed in a renovated room on one of the higher level floors. The room had a nice view, we could even see part of Lake Michigan. But the room had some moisture problems, condensation on the inside. The windows and venting is not optimal. The hotel should look at that. The outside also needs some TLC. But the location cannot be beat. We would come and stay here again and are curious to how beautiful it will become. Interestingly enough there is no mention at all of the hotel name or address on the invoice we got with our payment on it. Just our address, arrival and departure date, invoice number, date, printed by, room type, meal plan, taxes etc. but not the name and address of the hotel itself. Isn't that weird? This bill might be a collectors item.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We do have the best location and the most competitive pricing. We are going to address the outside as well, you will be delight I guarantee it! With the new PMS been introduced in the next 2 weeks the invoice will be addressed accordingly and display the new sharp BW Logo. We look forward to welcome you back in the near future. [email protected] 312.294.2406

"Under construction, but great rates"

4
18/05/2016

Nice and helpful employees. Great rates during this time. No construction inconveniences. Offers valet parking or use parking garage next block up. Close to many, many tourist sites, esp Chicago Institute of Art.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day. [email protected] 312.294.2406

"Employees are lovely"

2
17/05/2016

Despite the fact that most of the employees were very helpful and the location is great, this hotel is a pass on every other level. The entire front desk area is under construction and pretty dank. Our room has not been updated since the turn of the century (probably before that). When I turned on the room air conditioner, it blew dirt, yes dirt, out and housekeeping had to change the bedding. Housekeeping responded within 5 minutes. She was lovely. The drapery is old and dirty, the mattress old. The room smelled musty. To add to all that, the amount quoted for the room was up charged by about $50. I cannot recommend.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. Renovations are an important priority at Best Western Grant Park and are being pursued to further enhance our guests experience, this is reflective on all the new bathrooms; new amenities and top floors guestrooms. The lobby is a few weeks away and its going to look outstanding. We are delighted that you enjoyed the location of the Hotel and genuine service from the staff. We'll be delighted to welcome you back and regain your trust. Have a magnificent day. [email protected] 312.294.2406

"Shabby and under construction"

2
16/05/2016

Chances are you're looking for an economical place to stay in Chicago, and Best Western Grant Park has come up early in your search as it did mine. The location is terrific, with a beautiful park across the street, Roosevelt station and a Trader Joe's within easy walking distance, and excellent restaurants near by. But the place is under construction, the walls are thin enough to hear the TV next in the next room, for some reason on one of the nights I was there the hotel chose to use a massive noisy rug cleaning machine just outside my bedroom door (rm 620) at 10:30 at night, the fan in the bathroom didn't work so the entire room smelled musty, and there were no outlets near the bed which made phone charging inconvenient. I've uploaded some photos so you can see the raw wiring in our room, but you can't see the filthy windows or smell the must. I will say that our beds were made up nicely each day, but the registration desk staff was inexperienced and not that interested in making customers feel welcome or cared for. One morning the elevator was out of order. I guess you get what you pay for.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued. Upon your return, I assure your experience will be much improved as we are enhancing our lobby and guestrooms. We do have the best location and the most competitive pricing. We look forward to welcome you back in the near future.

"Good location and nice staff"

3
16/05/2016

Though they were under construction during my stay, the room itself was very nice. The attached restaurant offered quick take-out breakfast muffins, etc. The location across from Grant Park was very convenient and offered a beautiful view. The staff were very friendly, caring and helpful. They commiserated when I did not get to do a night bus tour as it did not show up. A staff member took the time to direct me to a nearby restaurant still open so that I could enjoy a late dinner. I really felt they CARED. The room was nice but lacked a refrigerator and microwave and the TV remote needed new batteries.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests. As we continue to upgrade our amenities and enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We do offer Complimentary refrigerators and microwaves upon request. We look forward to welcome you again in the near future. Mauricio Martins [email protected] 312.2942406

"Ok property, great location"

3
15/05/2016

Am not sure if the renovation work made the front desk staff cranky, but they weren't the friendly staff like at other BW's we stay at. No acknowledgement that we are Diamond members. All questions we had were answered like we were a bother. The big exception we're all of the door men we talked to over a three day period. They were all very friendly, welcoming and very helpful - great recommendations, too. Rooms are fairly quiet for downtown location. Was disappointed with extremely uncomfortable pillows. No blanket in room (comforters too hot for us), but very quickly supplied one.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms top floors guestrooms, and amenities upgrade. We can certainly provide alternative pillows for our guests stays. We will be addressing your arrival experience and take action, we not take it casually but rather to heart when reading your comments. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Good and not so good"

4
15/05/2016

The hotel is in an excellent location to get to attractions, restaurants, and both subway and bus stops, and there is a great breakfast place (Yolks) right around the corner. However, the room windows weren't clean, and there was nothing healthy in the snack machines (can be useful if you get in after the food places close). Staff is friendly and helpful.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. Upon your return please try our new healthy breakfast buffet! The Outside of the Hotel is been addressed after our extended winter temperatures. We look forward to welcome you back in the near future. Have a magnificent day.

"Better choices/Difficult parking/construction still going on"

2
15/05/2016

Stayed here for one night during the week.5/11/16. Booked a room with double beds. At check in-personnel upgraded me to a King size room--Bonus!. room in the West wing on 6th floor. No mini fridge. Only 2 very slow elevators working. Construction at check in on many floors. Street noise very noticeable in the rooms (other guest also, complained on this. Rooms are small but adequate. Hallway carpets are quite dated. PARKING---- I already knew by reading other Tripadvisor postings that there was no parking right at hotel. BUT, just finding a spot to pull in was a real pain. around the block 3 times and was going to park in a nearby lot (but it was posted to be closed for 4 days starting at midnight that night--read all signs). Finally got a spot next to hotel to go in and check in. $36 for a no in/out privileged--$52 for valet. Need to call 20-25 minutes ahead of needed time, to front desk,to get car back to you. Not all floors had coke machines. I tried to walk to first floor via the stairs but due to construction had to stop on 2nd floor and take elevator down--Fire code violation?? Didn't try the coffee shop next to hotel. Walking time to Tavern on the Park is about 23 minutes. Great location for visiting Millennium Park. Staying on business--cost was almost $290 w/tax for the double room.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We hope that you will consider us in the future when you return to Chicago.

"Overnight stay before HOSP admission"

3
04/05/2016

Building is undergoing renovation so lobby was a mess. The room itself had been newly redecorated so it was very nice. It was clean & the bed was comfortable. The room doors slam shut which is very annoying esp when you are trying to sleep. Desk staff & doorman were very nice. Location is good if visiting the museum campus. Public valet parking is 1 block away & was reasonable for Chicago rates. Cost of room was also reasonable. Once the construction is done it should be very nice. I would stay there again.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We are certainly changing our looks for the better and we will wow upon your return. See you soon. Have a magnificent day.

"Clean and attentive staff"

5
04/05/2016

Staff were friendly, attentive, and quick to help. The cleanliness of the hotel was great. There was construction in the lobby but that doesn't affect the rating and shouldn't because it is only making the experience on the next visit better. The reason that the value gets a low rating is because for what we paid for I think that $52/day for parking is a bit much.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests. As we continue to upgrade our amenities and enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. Our overnight valet services, with in and out privileges, for a $52.00 fee is comparable with Chicago. Our visiting guests do have several alternatives for self parking nearby. We have also received a certification in cleanliness from our Brand. We do take pride in providing every guest with a memorable experience. See you very soon. Have a magnificent day!

"Great place, nice staff, comfy beds!"

5
04/05/2016

My son and I stayed here this past weekend. The staff was wonderful and the beds and pillows were amazing. Our room was updated. They are going through remodeling which has left the lobby in shambles. This didn't interfere with our stay at all. Hallways looked quite outdated and smelled smoky but I think the renovations will take care of that.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued, already displayed in the bathrooms enhancement and respective amenities, as well as, the top floors. A superb location and competitive price isn't mutually exclusive and we do have the best location and the most competitive pricing. We look forward to welcome you back in the near future.

"Close to the action and at just the right price!"

4
04/05/2016

We stayed at the Best Western Grant Park for a special event in the city. It was just a few blocks from Grant Park and many great restaurants. The hotel was under refurbishment, but it wasn't an issue for our stay. The room was pleasant and had a great view. One thing to note is that valet parking is $52, but it's free in and out service. The staff was great and it was a nice stay for us.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the genuine service from the staff. The cleanliness of the Hotel has received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market. We surely offer the best price for an amazing location. We look forward to welcome you back soon and wish you safe travels. Have a magnificent day!

"Hotel is not located on Michigan Ave. The entrance and parking is on 11th Street."

2
03/05/2016

This hotel is actually located on 11th Street and not on Michigan Ave, so when you go to check in, don't go to the wrong parking ramp! The valet parking for this hotel is a yellow line in front of the hotel on 11th Street, if there is space available. Letting people know that the hotel is currently under major renovations would be nice. Offering to help people that go to the wrong parking ramp because you fail to tell them to go to 11th street when they call in advance would be nice. When a person asks for accommodations when making a reservation a week in advance, it would be nice if the accommodation would be met or contact the person and let them know that the accommodation cannot be made. We asked for a soft chair with arms or recliner because my husband had shoulder surgery, and we got an office chair. Furthermore, with the lobby under construction, there were no other places that my husband could go and relax.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. Would you please contact me?, I would enjoy to regain your confidence. 312.294.2406 [email protected] We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, Top guestrooms and amenities upgrade. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Convenient to trains and Grant Park"

4
03/05/2016

We were in town during the NFL Draft at Grant Park. The hotel was within 2 blocks of the entrance to the park. Very safe and clean. Overall, great experience. Rooms are small, but clean and well kept. There is construction in the lobby and entry area, so it is small, but service was great.

"We enjoyed ourselves. Wonderful staff."

4
02/05/2016

The staff here were extremely helpful. Our room was comfortable and clean. Beds were cozy, and we were able to turn up the heat (it was unseasonably cool). My young son and I appreciated the closeness of the museum campus. We also enjoyed a delicious breakfast at the restaurant (Mei's Kitchen). We had a great stay. Thanks to the front desk and concierge staff.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests. As we continue to enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future. Have a magnificent day! Mauricio Martins 312.294.2406 [email protected]

"My stay at the Best Western Grant Park Work in Progress"

2
02/05/2016

Upon arrival of what looked like a haunted house gone rental property. We realized they did not have parking for hotel which was never mentioned when reserving the room months in advance. They recommend a garage close by for $50 dollars a day I'll pass. We had to park 10 minutes away in a different garage for $25 a day. Once we walk bags through the streets arrive at hotel to find out they don't take cash and have no idea where a 5/3rd is didn't even ask if they could call us a cab. During all this we notice they happen to be renovating the whole lobby and some floors an advance notice of that would've been nice. Once in the room we noticed the beds had no headboards and shower was missing a drain cover. Will not be staying next time.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. Would you please contact me at [email protected] We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, top floors and amenities upgrade. The cleanliness of the Hotel has received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market. We surely offer the best price for an amazing location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Excellent location, excellent staff!"

4
02/05/2016

While I was a bit disconcerted to discover the hotel is currently undergoing extensive renovation, this still wound up being a most pleasant stay. While a bit rough around the edges, the hotel is clean, comfortable and relatively quiet. The staff could not have been better! They were helpful, personable and went out of their way to make our stay an enjoyable one.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day.

"look elsewhere"

2
02/05/2016

Heater in room was loud and room was either too hot or too cold all night long. Couldn't maintain a consistant temperature Only had a lukewarm shower in AM Great location with view of Grant park and close to museums, but not a great hotel

"It was a short stay, but got my money's worth"

4
01/05/2016

Since our flight arrived late in the evening, and we had an early morning the next day, we didn't get to spend a full day (or night) at this Best Western. But the price was right, parking was nearby ($25) and it wasn't far from our final destination. Check-in, even at midnight, was a breeze. The young lady on the desk had been anticipating our arrival and made sure we were checked in promptly. The room she gave us had a spectacular view of the park and the Field Museum. The front desk clerk (Halle?) gave us some helpful suggestions for dining at such a late hour. She made our late arrival so much more pleasant. My only quibbles are that one of the elevators smelled of urine and all construction areas are not clearly marked-- I accidentally entered one when I stepped off the elevator on the seventh floor, looking for a vending machine. But other than those two things, it was a nice, if short, stay. If you're on a budget, but want access to downtown Chicago, I'd recommend this hotel.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Ha Le is fantastic and just received a promotion! Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. See you soon! Mauricio Martins 312.2942406 [email protected]

"Nice room"

4
29/04/2016

This hotel looks pretty drab from the outside, and the lobby was torn up with construction. The room was quite nice, though, with a good mattress and great showerhead/water pressure. Walls are thin, so hope that you have quiet neighbors.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued to further enhance our guests experience, including a fantastic new Lobby and an outstanding outside. We are delighted that you enjoyed one of the newest rooms with high levels of cleanliness; the friendly and genuine service from the staff (they truly care); the location of the Hotel right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We'll be delighted to welcome you back and wow your arrival. Have a magnificent day. Mauricio Martins 312.294.2406 [email protected]

"Convenient location"

4
24/04/2016

The hotel is under construction and the current front desk décor is plywood. The front desk staff was wonderful - very nice, efficient, and welcoming. They are very excited about the renovation project and said it should be completed by fall. Our room was on the fifth floor, which I do not think has been renovated. The hall is kind of dark and seemed dingy. Our room was OK - clean but rather dated. The bed was comfortable and clean. The hotel is reasonably priced. It attracts a younger crowd (at least during our stay), which was OK with us. Only complaint was the 2:30 a.m. jolt from a deep sleep courtesy of the people next door returning to their room feeling quite jolly (and loud ). Overall, we enjoyed our stay (except for the boom-box party next door at 2:30 a.m.). We don't spend a long time in a hotel room when we visit a city, so this hotel for the price met our needs. Would stay there again.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We do have security available and doing rounds for future references. We look forward to welcome you back in the near future. Have a magnificent day.

"Great Location"

4
20/04/2016

Its a great location. Right across from the park. Running/walking/biking right across the street. there was no need to drive anywhere, everything you'll need is within walking distance. The staff was very friendly and helpful. The restaurant downstairs, Mei's Kitchen, was really good and convenient. Get a window seat and you might get to see some LARP action in the park. :D The hotel seemed like it had some construction going on, but I was up an out of there by 7am every day and wasn't back until after 3. I didn't see or hear any of it going on. The rooms were a little small and there was no microwave or fridge in the room. But the beds and pillows are 2nd only to my home. :D All in all it was a great stay and I'd recommend it if you have some business in the area.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day.

"Almost perfect "

4
14/04/2016

The hotel is in a great location (Roosevelt station on the red line) super friendly staff and really comfy comfy beds. But....I know it's not the hotels fault that they are being renovated but drilling at 8am directly above your bed is not cool. There was no mention of it when we booked either.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests. Renovations are an important priority at Best Western Grant Park and are being pursued. Our sincere apologies for the early noises, we do our best to have them reduced; prevented and communicated upon arrival, special to the guests whom wish to sleep in. As we continue to upgrade our amenities and enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future. Have a Magnificent Day!

"Nothing here"

1
11/04/2016

Under construction, beyond that still nothing to offer but location. No open pool, no hot tub, no sauna, no open workout area, the place was covered in plywood, but we paid the same price. The building is a bit like the Leaning Tower of Pizza.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. Renovations are been pursued to enhance the Hotel. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Please contact Mauricio Martins at [email protected] or direct line 3129220134

"New name-'Worst Western'"

1
11/04/2016

Don't go anywhere near this place until they have finished the construction/renovation. Its dirty and has structural issues (e.g. room 409, where a ball would have rolled downhill due to the warped structure. How they can rent this room, let alone place the bed so that it is totally apparent that the foot of the bed is way higher than the head of the bed is mind boggling). They got away with charging top dollar for a sub par property due to location and the fact that they negotiated the rates as part of the conference I was attending. Had I known what I was getting for the $$, I would have gladly paid another 30 dollars a night and stayed at the Hilton two blocks away.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. Renovations are been pursued to enhance the Hotel. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Please contact Mauricio Martins at [email protected] or direct line 3129220134

"blood on sheets ruinsit"

2
09/04/2016

Blood on my sheets. Fix the wall lamp in room 925. Move the bed over. As I walked past the bed, on my way from the door to the far side of the room I routinely clipped the bed frame. It almost tripped me a couple times. The frame was covered by the bed covers. Don't have a sign that reads from 8 to 5 when construction noise was constant and MARK THE ZONE WITH SIGNS THAT TELLS ME WHERE TO PARK IF I AM USING VALET SERVICE

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Mr. Jam, It was unfortunate to read that you where disappointed during your stay with us. After much research since you're using a different name then the one on the reservation, I truly enjoyed our conversation over the phone. We are pleased that you will be returning to our Hotel and experience the first 2 renovated floors guestrooms, allowing us the opportunity to regain your confidence. As discussed I will be inspecting your room personally prior to your arrival and meet with you as well. We will continue to pursue the enhancement of the Hotel, already reflected in our newly renovated top floors guestrooms; all the bathrooms, and amenities upgrade. We remain and shall continue to be, the best location and the most competitive pricing. See you soon! Mauricio Martins [email protected] 312.294.2406

"Pricey Parking"

4
06/04/2016

The hotel is currently under renovation so if you plan to stay there in the next few months, don't count on sleeping in as construction starts at 8. Hotel is located across from Grant Park, near Soldier Field and walking distance from the "Magnificent Mile". Parking is pricey at $52 (US) for the valet service. You can self park a block and a half away on 11th ($25/24 hours). This is also one of the few Best Westerns that doesn't include a free breakfast. If you want a downtown hotel at a reasonable price, this one fits the bill.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations to enhance the Hotel and our guests experiences, remain an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. We do have the best location and the most competitive pricing that includes the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day!

"Even under Construction this was a great stay"

5
05/04/2016

I really enjoyed my stay at the Best Western on Grant Park. The hotel was under construction during my visit but that was very easy to overlook with the friendly staff and updates being done to the rooms. The bed was super comfy and the completely updated bathroom was a plus. The hotel was in easy walking distance to the Shedd Aquarium. The only downfall is the hotel does not have a parking lot, but I guess that is alot of places in Chicago. We used an app called spothero and was able to secure a parking spot for two days close to the hotel location. I would definitely stay here again.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the genuine service from the staff. The cleanliness of the Hotel has received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market. We surely offer the best price for an amazing location. We look forward to welcome you back soon and wish you safe travels. Have a magnificent day.

"Remodel of lobby"

3
04/04/2016

The staff were nice, the rooms were clean, though walls were a bit thin., the location was perfect as my friends and I were participating in the Shamrock Shuffle which began and ended at Grant Park, The only problem we had was that the hotel had these large groups of international tourists which all checked out at the same time. The remodeling of the lobby made the lobby space extremely limited and having a group of 50 people meant my friends and I had to practically crawl over them all to get both checked in and out ( yes another large group checking out the next day as we were checking out) This also caused overcrowding on the elevators of which there were only two. I finally gave up and took the stairs as I only had a small carry on bag. Overall,this hotel was a little cheaper than the Palmer House where we stayed for the Hot Chocolate run a few months earlier, but not sure I would return unless I knew the full lobby was opened back up.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We are pursuing the enhancement of the Hotel and very excited with our designing team, surely you will want to stay with us in the next visit to Chicago since we offer the best location with the most competitive pricing. Have a magnificent day.

"Great location"

5
03/04/2016

This hotel had friendly staff, clean rooms, comfy beds, free wifi,and a great location. They were a little outdated in decor but I can overlook that for comfy beds, hot water, and free wifi, all of which were present. There was a water leak on our floor but they quickly had its dried and restored water to the place. We didn't even notice any inconvenience . They also were in the midst of updating rooms. Our bathroom you could tell had been redone and the beds were great. Just needed to finish halls and room decor to bring it up to standard. But those are minor things that factor into my stays.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review, It was a real pleasure to have your stay with us. Yes we are perfectly centrally located and offer free WIFI in all the rooms and public areas. We continue, with excitement, to enhance our rooms. We'll be delighted to welcome you back.

"Great staff - bad timing"

2
03/04/2016

Stayed here this past week; while construction is on-going on the upper floors, noise in the early morning hours was inexcusable...their own signs said work would start at 8am, however, we were awoken by banging around 7am on two mornings. Complaints to the front desk were promptly answered AND we were given a 50% discount on the room for those two nights - THANK YOU! Hotel is very clean and nicely situated on Michigan Ave - we'd stay again if it wasn't for the remodeling.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued to further enhance our guests experience. We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We are also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We'll be delighted to welcome you back. Have a magnificent day.

"Basic hotel with Excellent staff"

3
01/04/2016

Basic hotel but under construction with Excellent staff that will go above and beyond to make staff great. Very good location for Chicago was within walk distance of most tourist things and convention center.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the genuine service from the staff. The cleanliness of the Hotel has received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market. We surely offer the best price for an amazing location. We look forward to welcome you back soon and wish you safe travels. Have a magnificent day.

"Should be closed for renovation works"

1
01/04/2016

One positive...staff on reception very friendly and helpful. Major renovation works being done to improve the reception and looks dreadful. Tried to use the stairs and could not get into reception as they had locked the door! Told the staff my concerns if there was a fire, still didn't sort this. Whole hotel is dated, run down and in need of a major facelift. Area is good, opposite Grant park and near the museums. The restaurant next to the hotel does great food for breakfast at food prices, but this hotel is not of the usual Best Western standard by any level

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, and amenities upgrade. Our team truly enjoys in creating a memorable experience for our guests and will service every guests needs, including escorting them from the stairwell, our stairs do not lead back to the Lobby but rather to the receiving door, momentarily. As we continue to enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future. All the Best!

"Great view beautiful, clean and well appointed"

4
31/03/2016

Great view beautiful, clean and well appointed. I accompanied my husband on a business trip and found this to be a very relaxing place to stay in the south loop. Conveniently located along Michigan drive, we were close to shopping, restaurants and of course the beautiful parks, Shedd Aquarium, etc. I would definitely stay here again!

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We do have the best location and the most competitive pricing. We look forward to welcome you back in the near future.

"It was a place to sleep"

3
31/03/2016

Lots of construction!! My first room had a bad leak at the window. I was upgraded for that. The second room we didn't have hot water. Showers were pretty cold. The staff was very nice, if the construction is done then maybe it would be fine. The location is great.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, and amenities upgrade. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Great place to stay"

4
29/03/2016

The rate and location made this the perfect place for us to stay. We have three small kids. It is within walking distance to Shedd Aquarium, Field Museum, Millennium and Maggie Daly Parks. The room and bathroom were nice and clean. All of the staff that we dealt with were professional and very helpful. The day that we checked out, we were still going to be in town sight seeing and they kept our luggage until we were ready to go. It allowed us to enjoy the rest of our trip. I am already recommending this hotel to others. They are in the process of renovating the front desk area, but you really couldn't tell as they kept everything clean and blocked off from the customers. They don't serve breakfast, but there is a nice restaurant connected to the hotel that serves a wide selection of good meals.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests. As we continue to upgrade our amenities and enhance the Hotel, we genuinely hold ourselves to a higher level of genuine Hospitality towards every guest. Thank you for your recommendations and see you soon.

"Nice hotel in a convenient location"

5
28/03/2016

My fiancee and I stayed at the Best Western Grant Park for one night. I ran the Chicago Quarter Marathon and went to the Art Institute for the Van Gogh exhibit. The hotel is in a convenient location halfway between the Art Institute and Soldier Field, where the race starts and ends. The $128 for a standard king room seemed like a good rate, so I went for it. The front desk area was under construction, but the area was still clean. The front desk employees were also very helpful. The room was recently updated and has a fresh, modern look. The bathroom is small, but nice and the rest of the room is a good size. The bed was comfortable and the room was very clean. I couldn't find CBS on the TV, but there are plenty of channel choices and I liked having a flat screen TV. I wish there was a small mini fridge and microwave in the room, but I understand adding those to all rooms increases the price. Overall, I enjoyed our stay and would consider staying at the Best Western Grant Park again.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the genuine service from the staff; the location of the Hotel and the distinct cleanliness of the rooms. We thank you for your recommendation permitting more guests to experience our exclusive location. For future bookings that include complimentary refrigerator and microwave, available upon request, please contact me at [email protected] or 312.294.2406 Have a magnificent day!

"The location is great, but wait for the renovation to finish."

4
28/03/2016

Excellent location in the South Loop with lots of great attractions and restaurants within walking distance! The renovated bathroom was pretty but the construction noise and the plywood and construction stuff in and around the hotel detracts from the overall experience. When the renovation is finished, it will be a good place to stay that is central to many things that Chicago has to offer.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, and amenities upgrade. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We enjoy to welcome you back and "WOW" with all the enhancements we are executing. Have a magnificent day.

"Simple, Clean, relatively inexpensive"

4
27/03/2016

Good place to stay, very close to the museum campus, a short walk away. Helpful staff. Step over to Michigan Ave. and grab a taxi, or pick up the bus north or south to the other downtown attractions. We did not use parking because we took the train to Chicago. They're working on the lobby, but it didn't affect our stay. They set up a frig in our room so we walked to the Trader Joe's in the same block and bought food for breakfast, saving a little money.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day.

"Friendly and Very Helpful"

4
26/03/2016

The staff was very friendly and always willing to help with whatever was needed. They were very helpful and did a great job of explaining the bus routes we needed to take to get where we wanted. The hotel was in a walking distance to many of the places we wanted to visit! Having a restaurant right there was also a plus. The hotel is currently under construction which the staff was very apologetic for. There was some noise due to the construction and limited space, but overall the great service was made it worthwhile.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you experience the friendly and genuine service from the staff. We are enhancing our Hotel with minimal impact during our guests visits. We look forward to welcome you back in the near future. Have a magnificent day.

"Better than expected"

4
26/03/2016

Stayed there while visiting Columbia university. I was just looking for a safe place near the college so i didn't have any major expectations. The building could use some renovations (which they are doing) and is conveniently located in a very nice area close to museums, restaurants, parks,etc. They dont offer breakfast but there is a restaurant within the premises that offers it. I did not go there, but next door to Yolk as well as the nearby Starbucks. Upon arrival i was informed that the lobby was being renovated and that there would be noise downstairs during business hours. Check in was a pleasure and the staff were very courteous and professional. My reservation indicated just one bed and they were happy to switch me to a room with two beds since i was traveling with my son. When they noticed that we were staying for more than a couple of nights, they offered to provide us with a fridge at no cost, which i thought was a very thoughtful gesture. The next morning i was awaken by noise in the upper floor above our room, and when i asked downstairs they told me that the carpeting in the room above was being replaced. They promptly switched us to another room. The rooms are very basic but well cleaned and comfortable. I would say their biggest asset is the location and their staff who were always polite and willing to assist. Overall the service that they provided was amazing. I would definitely stay there again and recommend it to others visiting the city.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you have discovered us and experienced the genuine and authentic service we provide. Our location is exclusive and incomparable, along with the cleanest rooms in the market. Thank you for your recommendations and now loyalty. Have a magnificent day.

"Above and beyond"

5
25/03/2016

When we had looked at the reviews of this Best Western online, we were a little wary because they were not receiving good reviews. The only issue that we had was that our room was not ready when we had arrived but they quickly got it together for us. During our stay, they had informed us that there was a water main break on the upper floors and that there would be construction going on within the lobby and mentioned there might be a bit of loud noises. We were on the fourth floor and we heard absolutely nothing from inside our room or the hallway. The staff members went above and beyond what we ever expected. They were very courteous and very helpful for our entire stay. I would recommend this hotel to any of my family and friends.

"Great service, Currently Under Construction"

3
24/03/2016

This hotel is wonderfully close to the museum complex and the parks, and there's a great breakfast restaurant right around the corner (Yolk). They are currently renovating the lobby area so there is some noise and disruption of service. There was no hot water available in the morning for showers. The staff did the best they could to take care of us, despite the fact that their work space is significantly impacted. Cindy was especially amazing. A very bright spot of service - my car was dead when the valet went to get it, so he jumped it for me and got me on my way. Really excellent service. Hotel accommodations were average.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. When you return to visit us, we will wow you with our enhancements. The designing team as done a fantastic job!

"Chicago Home"

5
24/03/2016

Every time we visit Chicago we stay at the Best Western Grant Park Hotel. We do not even consider any other hotel. Marites always accommodates our needs in a very welcoming manner. I find all the staff to be most helpful. The hotel is in a perfect location to museum and city attractions. A bus runs out front and the L train is a block away. Many eating establishments are close by.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Marites and our team truly enjoys in creating a memorable experience for our guests. As we continue to enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future. Have a magnificent day!

"Good value for money"

4
13/03/2016

Although this hotel is a bit of a 20 min walk from the Magnificent Mile, the walk is pleasant enough with lots of interesting buildings underway. The hotel is close to the Loop. A bit old though, it has all the facilities one would expect.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have stayed with us experiencing the genuine service from our staff. The cleanliness of the Hotel has received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market (this is a priority for us). We look forward to welcome you back and assure you, our Hotel will be further enhanced. Have a magnificent day.

"Family Vacation in Chicago"

5
13/03/2016

This hotel is in the perfect location for a family vacation. Walking distance to four museums, across the street from Grant Park, 3 blks from Red/Green/Orange L lines. 1 Red line stop from Chinatown. If you fly in to Midway, the Orange line brings you straight here. There are 2 groceries and several restaurants & coffee shops within 3 blocks. The staff, especially Tracy and Christopher on the front desk, have been absolutely great. Friendly, welcoming and helpful. The other staff has also been nice and helpful. I give staff and location 5 stars. The wi-fi has been reliable and the cable TV has all the channels we want. So is there anything we did not love? Well the hotel is clean but aging (they are currently upgrading). It looks a little rough on the outside but is much better when you step inside. The bathrooms are small. The room we have has double beds instead of queen.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued to further enhance our guests experience. We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We are also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We'll be delighted to welcome you back. Have a magnificent day.

"Overall very good option"

4
05/03/2016

We came in for an event and wanted a clean/nice hotel close to our even. Close to public transportation and easy to find. This met all our needs. Clean rooms /knowledgeable staff and very helpful in providing information when requested. Good price for location and hotel standard.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We do have the best location and the most competitive pricing. We look forward to welcome you back in the near future. Have a magnificent day!

"Decent, served its purpose"

3
01/03/2016

Was decent enough & served its purpose. Clean beds & bathrooms. Seemed short staffed & rushed. Cafe downstairs was a nice bonus. The location is the great thing about the hotel. Easy to get aquariums & museums.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Our Hotel is on a fantastic location, there's no doubt. We have also received a certification in cleanliness from our Brand. We do take pride in providing every guest with a memorable experience and certainly never intent to display rushing. We would enjoy to welcoming you on your next visit to Chicago. Have a magnificent day!

"Great!"

5
24/02/2016

I only stayed one night in this hotel but I can say that the price that I payed for one room was so ridiculously cheap! Yet, the room was way bigger than I expected. I don't understand why there are negative reviews. The outside of the hotel and the surrounding area looks like it's under construction, but the inside was not bad at all! Great service, internet, and deal for the size of the room you will get.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, Renovations are an important priority at Best Western Grant Park and are being pursued with our guests in mind. We do hold ourselves to have the cleanest rooms in the market along with the friendly and genuine service from the staff at a very competitive price. We use black lights for our room inspection for every check out and wands for proper sanitation levels. We are glad that you have enjoyed the superb location within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. Have a magnificent day. [email protected] 312.294.2406

"Grant Park Hotel Review"

4
22/02/2016

This is a great hotel to stay in if you are visiting Chicago and need a place to rest your head for a few nights. The staff was so accommodating and kind to us. It is a great value for such a central location.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We do have the best location, genuine service and the most competitive pricing. We look forward to welcome you back in the near future. Have a Magnificent day, its snowing here now and its beautiful. [email protected] 312.294.2406

"Great night!"

5
18/02/2016

Really enjoyed stay and staff. We had originally reserved room with king bed and pull-out sofa. Receptionist offered us a room with two doubles as she said we would be more comfortable. We thought that to be very kind.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We surely offer the best price for an amazing location. We look forward to welcome you back soon and wish you safe travels. Have a magnificent day. [email protected] 312.2942406

"A Favorite Hotel"

5
17/02/2016

I have been staying at this Best Western over the past several years when my job brings me to Chicago. The staff is friendly and efficient. I was here last week and the guest rooms are undergoing renovations. The location is close to highways and in a quieter area of the city. There are plenty of restaurants within walking distance. Usually the rate is very attractive except during the summer when the rates increase in all Chicago hotels. I intend to stay at this hotel during my future trips to Chicago.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay, we thank you for been our loyal guest. Our team truly enjoys in creating a memorable experience for our guests in a genuine way, and this is reflective the moment you arrive. As we continue to upgrade our amenities and enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future where more enhancements will await you, rest assured. Have a magnificent day! [email protected] 312.294.2406

"Single layer windows in colc Chicago"

3
15/02/2016

The hotel requires one major improvement: replacing single layer drafty windows with modern two or three layer ones. It's Chicago and winters are cold, folks. Another peculiarity at this hotel that you have to ask for a fridge, they are not in rooms by default. Otherwise, our experience was mostly positive. The heater was powerful enough to warm the room despise the freezing draft from the window. Bathroom was in full working order. Valet parking was a big convenience in the cold weather, you just have to call the reception 20 min prior to the time you need the car. The staff was friendly.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued. As we continue to upgrade our amenities and enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. Feel free to contact me at [email protected] or 3122942406 We hope that you will consider us in the future when you return to Chicago and surely will be wowed with what we have in mind for the Hotel.

"Valentine's Day"

3
14/02/2016

Overall, we had a positive experience. We knew it was a farther walk from where we wanted to be (more in the heart of downtown), but the price - $80 was so worth it! We had a pleasant experience. Don't eat at the restaurant. Overpriced food that was McDonald's quality. Room was clean. I thought the bed was alright, but my boyfriend thought it was too soft. Overall, we enjoyed our stay!

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received a pleasant experience during your stay. In regards to the restaurant could you please contact me at [email protected] or 3122942406. Our team truly enjoys in creating a memorable experience for our guests. As we continue to upgrade our amenities and enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future.

"Excellent stay"

5
08/02/2016

Everything was perfect, only thing missing was free complimentary breakfast. The parking was extremely expensive which presented a difficult situation considering the location of the hotel in downtown Chicago. The parking was ridiculous. Other than those two items, I would recommend the hotel because it met all my needs and was clean, comfortable and the service was great.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the genuine service from the staff; the location of the Hotel and the distinct cleanliness of the rooms. We thank you for your recommendation permitting more guests to experience our exclusive location. For future bookings that include breakfast please contact me at [email protected] or 312.294.2406 Have a magnificent day!

"Parking Too Expensive"

3
02/02/2016

The Hotel was a great price but for the smell that was in the halls and rooms, they should let you smoke in them. Parking prices are ridiculous. The Valet cost more than the room, and they park your car on the street and watch it, but it is still exposed to the elements and crime.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. Would you please contact me at [email protected] We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, and amenities upgrade. The cleanliness of the Hotel has received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market. We surely offer the best price for an amazing location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Visit"

5
28/01/2016

With exception of the loud rock and rock music at breakfast, my experience was excellent. I would recommend Beast Westerns to friends who would be visiting Chicago in the future. The location of the hotel for the purpose of my visit was excellent and the value for the money was nice.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests. As we continue to enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future. Have a magnificent day!

"Great updates and friendly staff"

4
26/01/2016

The remodel has been a terrific improvement. Our King room was tastefully decorated and everything in good working order. The parking rate has increased to $50 (w/out tip), but is due to parking remodel and probably will not be that price permanently. Octavio was very gracious; he's a nice addition to the staff. We were unsure if we'd have to cancel but the time frame (24 hours) had passed. He acknowledged that we're frequent guests and Best Western Rewards members, and offered to make an exception. We did not have to cancel after all. One suggestion - our king room had only one wing chair and the rolling desk chair. I made mention to Octavio during check-out. Because the room was easily spacious enough to accommodate additional seating, I thought it worth mentioning. He concurred that since a King bed is a typically a two-person room, more seating would be a good idea. It's nice to feel valued.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests. As we continue to upgrade our amenities and enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future where more enhancements will await you, rest assured. Have a magnificent day!

"Get what you pay for"

3
26/01/2016

The price for this suite in downtown Chicago was great! But the hotel is older and dated, the rooms not the cleanest, and our couch had a large hole in the fabric. Location is great, within walking distance of everything we needed!

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting summer music events happen. We hope that you will consider us in the future when you return to Chicago.

"Great hotel and great location"

5
25/01/2016

From my room, I had a great view of Michigan Lake. Next to Michigan Avenue almost everything was walking distance. Located on the south side of downtown, it was great to be ½ a block from the Red Line (subway). This gave us access to the whole downtown area within a few minutes ride. We are planning on staying here again this summer. Even thou we live in the west suburbs, it is better to stay downtown instead of driving home after a long day of sightseeing and partying at night.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future and wow you with further enhancements. Have a magnificent day.

"Excellent value in Chicago!"

5
22/01/2016

I found this hotel on Trip Advisor and am so pleased. The price of this hotel given the great location in downtown Chicago is excellent. The staff was super friendly and helpful, the hotel was very clean and quiet and the quality of the room was much better than I would have expected for the price. The bathroom was new and very nice and the bed was very comfortable. Definitely plan to go back next time we are in Chicago.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future with further Hotel enhancements to wow you. Have a magnificent day.

"Not bad...you get what you pay for..."

3
20/01/2016

Stayed here for four nights. Approaching building from the outside was a bit disheartened. Looks in need of some serious upgrading. A bit depressing. Lobby is a bit dreary but relatively clean and inviting. Front desk staff were excellent throughout the stay. Corridors have seen better days, and flooring seemed uneven. Rooms themselves are well used but clean. Bed was comfortable, and bed linen clean. Bathroom well stocked and spotless. Had some issues with noise from neighbors (college party crowd) but front desk dealt with this promptly. Location is somewhat borderline when it comes to convenience. If you don't mind walking (or walking to transit) this hotel is convenient. Locally, there's not that much to see. There's a handy Trader Joes around the corner and some places to eat closeby. If staying in a hotel is part of your holiday experience, this place doesn't really fit that bill. If it's only a place to lay your head, this place delivers.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We are pursuing further Hotel Enhancements and assure you that, on your next visit we shall wow you. Have a magnificent day.

"What do you need people its just a hotel"

4
18/01/2016

I am sick and tired of hotel reviews being unhappy over the stupidest things like the paint is the wrong color. I want a room that does not have bugs, the beds and room is clean in a safe area so I can walk outside and is not overpriced. So for me this was great. Chicago hotels are expensive this is was the best value for my wants and needs. The L train is two blocks away. This was my first trip to Chicago so maybe I had nothing to compare it to but I would stay here again

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day.

"expensive"

3
16/01/2016

I did not like valet parking took a while to get my car at a non-traditional time. I did not expect it immediately at rush times but I thought at other times it would take over a half hour to get. Being from downstate it is unheard of having to wait like like that. I don't know if it is good timing or not it just seem forever to me. The hallways were narrow, dimly lit and had an awful smell. Hear quite a bit of noise from the hall during the night.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, and amenities upgrade. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Clean room at great price!"

5
14/01/2016

My family recently stayed at this hotel during our first trip to Chicago. We were on a budget when making a reservation and relied on reviews to select this hotel. The reviews were accurate overall. Yes, the exterior looks like it could be updated, but our room was very clean and mostly updated. I believe we were given an upgraded room. The bathroom was modern with neutral decor. It was very spa-like with a beautiful glass shower. Our room was on the small side with 1 bed but very cozy. It was a plus that it came with a mini-fridge and microwave. Our room was a corner room with views overlooking both Michigan and 11th, so we had an awesome view of the Museum Campus area, the lake, and part of the downtown skyline. What a great location to easily navigate the Chicago attractions. The staff were nothing but kind and helpful. Honestly, I would stay here again. If you want a clean place to stay at a budget friendly price choose this place.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, Renovations are an important priority at Best Western Grant Park and are being pursued. Our Hotel is on a fantastic location, there's no doubt. We have also received a certification in cleanliness from our Brand. We do take pride in providing every guest with a memorable experience. We would enjoy to welcoming you on your next visit to Chicago. Have a magnificent day!

"Excellent value, a bit outmoded but who cares?"

4
12/01/2016

Those who like brand new everything, stay away. Those who want a good value with great location and helpful staff, plus clean and quiet rooms, this is a god option, right near Roosevelt on the Orange and Green lines. There is a Trader Joe's right around the corner.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day.

"Great hotel!"

4
11/01/2016

The hotel workers were so nice and helpful. The reservation process was very easy. I had 52 people in my group, and I asked that all the rooms be close together for supervision purposes. The hotel staff did an excellent job of accommodating us. We had to check out of our hotel by noon, but our train home was not leaving Chicago until 5:15. The hotel people were very accommodating in storing our luggage for us during the day. The location of the hotel is great. We could walk to lots of attractions. The hotel employees could not have been nicer or more accommodating!!!

"Comfortable, but poor quality"

2
10/01/2016

My mom, my best friend, her mom, and I traveled to Chicago for a concert and stayed in a room at this hotel with two queen-sized beds for $300 per night. The location was nice, as it was within walking distance of Millennium Park, Soldiers Field (where the concert was), and Yolk, a delicious breakfast restaurant. However the overall quality of the hotel was disappointing. There were spots of mildew on the walls, the supposed "queen-sized beds" were hardly large enough for my mom and I to fit, and the parking lot was completely full and they failed to mention that it was reservable. I think that $300 was a little too much for this so-so hotel.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. May you please contact me at [email protected]? We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathrooms, and amenities upgrade. The cleanliness of the Hotel has received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as well as the Magnificent Mile district for the ultimate shopping and dining experience. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Affordable gem in downtown Chicago"

5
10/01/2016

Stayed one night for an interview at a nearby hospital. The concierge and front desk associates went out of their way to be helpful, friendly, and professional. The rooms were clean, quiet, and comfortable. Booked through Best Western website and got a fantastic deal for a Friday night, and there is even street parking across the street (free 10pm-8am).

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We do have the best location and the most competitive pricing. It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests.We genuinely hold ourselves to a higher level of Hospitality towards every guest. We look forward to welcome you again in the near future. Have a magnificent day!

"Great value indeed"

4
09/01/2016

As a previous reviewer said, this hotel is great value. The room price was extremely good for the location, and quality of the room, lobby, and service. The staff was friendly and helpful. I enjoyed breakfast at the onsite restaurant, Mei's Kitchen. It did not serve lunch at the time of my visit but there is a nearby restaurant, Yolk, on Michigan Avenue that is reasonably priced and has a good menu. The hotel wifi was free and worked fine. I had a great room on the 9th floor (the top floor I believe) with a view of Grant Park and the lake. There was some road noise but it is downtown Chicago after all. The room heater/AC was a little noisy at night but this is a small inconvenience in relation to the other advantages of the hotel. For location, quality of the amenities, and sheer value for money, I think the Best Western Grant Park would be hard to beat in Chicago.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review, It was a real pleasure to have your stay with us. Yes we are perfectly centrally located and offer free WIFI in all the rooms and public areas. Good News! We will be opening soon for Lunch as well, all items are been carefully selected for the Best Quality. We'll be delighted to welcome you back.

"Excellent Customer Service"

5
04/01/2016

We chose this hotel because it was near a few attractions but most of all Soldier Field. It was of walking distance as well as many other great attractions and restaurants. I was very impressed by one staff member Octavio. He was very friendly, knowledgeable and honest with us and we appreciate the kindness and customer service he gave us. Keep up the great work!

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff, our front office manager is exceptional with a strong passion in Hospitality. We look forward to welcome you back in the near future. Have a magnificent day.

"Fine time"

5
31/12/2015

The location convenience was exceeded only by the helpfulness of the staff. We experienced an illness, and the staff worked with us to accommodate it. They also brought up a refrigerator when asked. The only drawback was the tight space between the edge of the bed and the wall to access the bathroom.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the genuine service from the staff. We do have the ability to provide refrigerators; microwaves; kettles and more upon request. The cleanliness of the Hotel has received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market. We surely offer the best price for an amazing location. We look forward to welcome you back soon and wish you safe travels. Have a magnificent day.

"Great Value"

4
26/12/2015

This hotel had very good staff and service. Internet was a little slow. Room was clean and had a great view of the city and lake. Great location for the Southern Loop. Easy to get cabs and buses. Could easily walk to most destinations.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the best price for an amazing location. We look forward to welcome you back soon and wish you safe travels. Have a magnificent day.

"Excellent Location, Staff and Hotel!"

5
23/12/2015

This hotel is walking distance to Soldier Field and many other places. The restaurant Yolk, right around the corner is excellent as well. The staff at the hotel were so very nice, helpful and showed us how to get around and provided a map. They even let us check in 3 hours prior to the actual check-in as they had a room ready. This was even on a game weekend. The room was great, clean, and a great view. Price is very reasonable. The restaurant/bar connected to the hotel was good as well. I will definitely stay at this hotel again when going to a Bears game! Highly recommend!

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really good to read, that you have enjoyed the cleanliness of our rooms to the genuine service and of course our amazing location right next to the Soldier field stadium. See you soon!

"Thank you!"

4
21/12/2015

Tank you for you hotel, I am very satisfied, location is very good, staff very kind, a little sound from outside in rooms, wind, and train. I hope to come next time. I shall recommende for all my friends

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests and you are certainly a good example of a loyal guest. See you soon!

"Will not go back there"

2
18/12/2015

I will not be staying there again. The hotel room had a horrible smell that I could not get out of my clothes. $53/night for parking is crazy!! When I went to check out there was no one at the counter for me to check out with. Their fees are extremely high and they aren't even that nice of a hotel, the outside is dirty.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. We have send you 2 email invites to discuss your experience, please reply. A superb location and competitive price isn't mutually exclusive. When you stay with us, you're within walking distance to Museum Campus where Shed Aquarium, Alder Planetarium, Field Museum and Soldier Field. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Great location, motel a bit outdated but clean."

4
17/12/2015

Unbeatable location, just a few mins walk to Soldier Field, aquarium, planetarium, Art Institute of Chicago and heaps more. Miracle Mile shopping street is a little further (1mile) but still walkable. The AMTRAK station (Union station) is also about 1mile away, and Roosevelt metro station is just 1 block away. Take the red line from this station to Grand CTA station, then it's a 20min walk from there to Navy Pier. Motel itself is a little outdated, but everything is in good working order and clean. Bed was a little hard, but OK. Bathroom is small. Staff are excellent! Very helpful, polite, and efficient. Motel is situated on a busy street, so ask for a room facing the back. Wheelchair accessible.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the best price for an amazing location. We look forward to welcome you back soon and wish you safe travels. Have a magnificent day.

"Nice Staff, great location!"

4
14/12/2015

Overall the staff and location of this hotel are great! The rooms are a little dated and were a little "dirty" not in a really bad way, just in an older hotel way. Our stay was pleasant enough and the staff were really friendly. This is a very central location, within walking distance of the Miracle Mile as well as other attractions. I'd stay here again!

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the best price for an amazing location. We look forward to welcome you back soon and wish you safe travels. Have a magnificent day.

"Great Location. Excellent Staff. We'll Be Back."

5
13/12/2015

Stayed on the fifth floor near the front side so had an angular view of Lake Michigan and a beautiful view of downtown with the top of the Sears Tower overlooking us as well. Large, comfortable room with lush bedding on the nice king size bed. Bathroom immaculate with modern fixtures. Fast and easy walk to the museum campus and Buddy Guy's Legends. Thinking of picking up a bottle of wine? There's a Trader Joe's around the corner. Parked in long term parking (not the hotel's) half a block away, and when we mentioned we needed to get to our car to stow our luggage while we spent one more day at the museum, they offered to hold our luggage at no extra charge. Everyone had a smile on their face, and we made sure our every need was attended to. Octavio, the Front Desk Manager, is amazing! He made us feel like one of the family, and I sure hope he's there again when we visit. Hubby had one problem. The choice of TV stations is limited, but heck. I wasn't there to watch TV. We were told they will renovate in 2016. If they do half of what Octavio mentioned, it was be wonderful. Thinking a fridge in my room, guys.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay (Octavio the FOM is outstanding!). Our team truly enjoys in creating a memorable experience for our guests and you are certainly a good example of a loyal guest. The cleanliness of the Hotel has received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market. We surely offer the best price for an amazing location. We are super excited too for what's coming and you will be wowed once its all completed. See you soon!

"Great location for Chicago Bears game"

5
12/12/2015

If you're looking for a hotel close to Soldier Field, this is the place. It's only about a 15 minute walk to the stadium. I loved the area as there was a Trader Joe's down the block around the corner. The CTA trains (all lines) as well as buses were easily accessible within 1 - 5 blocks.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really good to read, that you have enjoyed the cleanliness of our rooms to the genuine service and of course our amazing location right next to the Soldier field stadium. See you soon!

"Great Location for a Busy Agenda"

4
11/12/2015

We read reviews complaining about various things at this hotel; however, with an Orbitz hotel/flight package, we could not turn down this opportunity to visit Chicago for a pre-Christmas visit at a very reasonable price. We were NOT disappointed. The location is great, and our king-sized bed and room on the 6th floor were totally comfortable and overlooked the south corner of Grant Park with the Agora statues. We were easy walking distance from all of the museums, and public transportation, both train and bus, were just short walks away. We made excellent use of our 3-day CTA pass and visited four museums, the Christkindl Market, a Blues Club, and a Rick Bayless restaurant. We also took a free Ghost Tour, which was a lot of fun on a mild December evening and spent time just walking and taking in the sights and the people watching. Right next door is Yolk, which will serve you amazing breakfast choices - a 5-egg omelet - OH MY!!! Other than the hallways being rather dingy and the walls being rather thin, everything was more than satisfactory for a place to rest our weary legs after full days of sightseeing.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the best price for an amazing location. We look forward to welcome you back soon and wish you safe travels. Have a magnificent day.

"Great location but hotel needs updating"

3
05/12/2015

The BEST part about this hotel is that there is a restaurant next door called YOLK that is AMAZING! I Booked this hotel on Best Western Points. Had I paid full price I would have been upset. It was well located to visit the field and shedd museums but a fair walk to the "Loop" and all the shopping. The hotel itself was pretty outdated and run down. The beds were comfortable and the room was well cleaned. It was the couch that really turned us off. Was really stained up. We asked housekeeping to give us an extra sheet for the couch so we could sit on it without cringing. This hotel is fine if you are on a budget.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review. We will have our housekeeping team remove that couch, rest assured. The enhancement of the Hotel is been pursued and already displayed in our bathrooms and amenities. We have received an award for cleanliness of our rooms, since we use black light inspections and wands for proper sanitation, compared to other hotels we look forward to welcome you back in the near future. Have a magnificent day and safe travels.

"Great location for reasonable price"

4
04/12/2015

Stayed there during trip in USA for 3 days. I visited Soldier Field and Shedd Aquarium, took some walks in to the lakeside. The hotel was convenient, quiet and the beds were awesome. Overall I recommend staying in this hotel while on tourist trip to Chicago.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review, Our location is outstanding, staff amazing; helpful and genuine. The rooms are cleanest in the market, very comfortable beds and good linen, adding a great value for money, its a winner if you are trying to keep costs down. See you again soon.

"Very Good Location Great Hotel"

4
30/11/2015

Great hotel in southern part of Magnificent Mile. Right on park. Has it's own stop for South Shore Train (Museum Campus) and CTA Bus. Basic fitness center. Parking is super expensive. I94 i close by. I never have the breakfast their because The Yolk and the Bongo Room are a block away. Best breakfast joint on the mile.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really good to read, that you have become a repeated guest with us, recognizing our fantastic experience, from the cleanliness of our rooms to the genuine service and of course our amazing location. I Highly recommend to try our breakfast, from the eggs benedict; crepes and omelets, I assure you that the quality is there! See you soon!

"Best Western Grant Park Hotel Chicago"

5
30/11/2015

My stay here was very comfortable. This was the second time I stayed here. The hotel price is affordable. The location is superb. It is nearby and is at a walk-able distance to all the tourist places. The restaurant below also serves good breakfast.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests and you are certainly a good example of a loyal guest. We are super excited too for what's coming and you will be wowed once its all completed. See you soon!

"Go Bears"

4
27/11/2015

Very clean. Beds were comfortable. Walls are thin. I could hear people coming and going from their room. The restaurant was ok. We were going to order a late night dinner but there were very few places to order from. They could have better choices in their vending machines. The hotel staff was very nice. It took a while to check in because they only had one person. However it was late at night and I assume they have less staff at night.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We surely offer the best price for an amazing location. We look forward to welcome you back soon and wish you safe travels. Have a magnificent day.

"place"

3
27/11/2015

It was near every thing i liked to visit. you can go many nice places by walk.even by bus .so i enjoyed for staying this hotel. the view is very nice . i loved this hotel.if another time i want to go chicago ,of course i choose this area again.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel ; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day.

"Good location and mostly clean, but couldn't sleep through heater / AC"

3
25/11/2015

While the hotel was clean (except for a large stain on the carpet near the bed) with a very convenient location, the heater / air-conditioner unit was so loud it was like an alarm clock. It wasn't so bad the first couple of days, I guess because the nights weren't cold enough to make the heater turn on too often. But by the third night it was coming on every 15 minutes or so. It was LOUD and there was no way I was going to sleep through it. I ended up just turning it off completely and then bundling up so I wouldn't freeze.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review. We will have our engineer team service that unit to reduce noise. We absolutely concur with our exclusive location, our Hotel is close to museums, only about a 15 minute walk from downtown sites offering views of the lake and city night lights and yes we are pursuing the enhancement of the Hotel already displayed in our bathrooms and amenities. We have received an award for cleanliness of our rooms, since we use black light inspections and wands for proper sanitation, compared to other hotels we look forward to welcome you back in the near future. Have a magnificent day and safe travels.

"Poor hotel"

2
25/11/2015

Dingy and broken down, and there was a white powdery substance on the rug and baseboard that looked like insecticide. Other than that, the location is excellent so it might be worth staying if location is important.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay with us, you're within walking distance to Museum Campus where Shed Aquarium, Alder Planetarium, Field Museum and Soldier Field. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Decent Hotel"

4
23/11/2015

Nov 20 -22, 2015 - Recent stay at the Best Western Grant Park in Chicago was a decent stay - had everything you could possibly want at a good price - the halls and doors are a little dated but would recommend for a weekend in Chicago

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review, Our location is outstanding, staff amazing and helpful. The rooms are cleanest in the market, very comfortable beds and good linen, adding a great value for money, its a winner if you are trying to keep costs down. See you again soon.

"Great Location, friendly staff"

5
17/11/2015

From the moment I arrived on a stormy night in Chicago I felt at home here. Ray the concierge made me feel very welcome and helped me to get some milk from the restaurant even though it had just closed. I was really pleased with my room (901) I think the lake view rooms must be the best choice. The room overlokked Grant Park and part of Michigan Ave. Although the Best Western is not a tall hotel, I felt like I wad in a little nest in the sky. The bed was duoer comfy and the room was clean and warm. The location is great, close to some attractions and within easy reach of the down town area. It was a little noisy -sirens etc which seemed to add to the Chicago vibe and there was some noise from the room next door but it wasn't really a problem. I loved my stay here and would definitely stay again.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the genuine service from the staff (Ray is truly extraordinary). Our location is unique in Chicago. See you soon!

"Fine for the price"

3
16/11/2015

The decor of the hotel is dated and the beds were much smaller than expected. However, the hotel staff were very friendly and helpful, especially the front desk staff. Their bag holding service was very helpful. It was a fine experience for the moderate price.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel ; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day.

"Good"

4
13/11/2015

Good room, great location, good service. I think this location needs some cosmetic improvements but overall is a good location for city seekers for decent restaurants, concert venues and tourist destinations. We will consider this location on our next visit.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you! Our Hotel is on a fantastic location, there's no doubt. We have also received a certification in cleanliness from our Brand. We do take pride in providing every guest with a memorable experience. Renovations are an important priority at Best Western Grant Park and are being pursued. We will see you on your next visit to Chicago. Have a magnificent day!

"You will have a roof above your head. That's it."

2
11/11/2015

If you are looking for a roof above your head, this is it. It is a hotel. It has rooms. It has complimentary WIFI. But if you are looking for a better hotel experience, go somewhere else. The hotel doesn't seem to be renovated since the 1970s. Very dated lobby, hallway, and hotel room. IKEA looking table and chairs in the room. And this is a killer for business travel: there are no power outlet close to the working desk. Luckily my power cord is >8 feet so I could reach a power outlet while placing my laptop on the desk. What to charge your phone on the nightstand? Sorry, there were no power outlet there either. I had to put my phones on the floor... The walls are thin and you can hear almost everything happening next door.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay with us, you're within walking distance to Museum Campus where Shed Aquarium, Alder Planetarium, Field Museum and Soldier Field. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Great prices and wonderful staff"

4
11/11/2015

Yes the hotel looks a bit outdated but guess what, they are in the process of upgrading. The location was great, staff amazing and helpful. The rooms are clean, very comfortable beds and good linen and add the great value for money, its a winner if you are trying to keep costs down.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the genuine service from the staff. The cleanliness of the Hotel has received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market. We surely offer the best price for an amazing location. We look forward to welcome you back soon and wish you safe travels. Have a magnificent day.

"Nice hotel, but no hot water on final morning."

3
09/11/2015

We were very happy with the staff as well as the hotel location. Unfortunately, there was no hot water on the final morning and we had a train to catch. We were unable to shower because the water was ice cold. We had a full day of travel with no shower which was very unpleasant.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. We did performed a water enhancement from 12 noon until 1pm. Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. We hope you will choose us once again for your future accommodations in Chicago

"Excellent Location"

4
03/11/2015

Hotel is in excellent location for visiting Grant Park, the lake shore, museums, aquarium and planetarium. All are within walking distance through Grant Park. Hotel is older, but well kept and staff very accommodating. We stayed 3 nights for sightseeing and felt the price was very good for that. No complaints.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests and you are certainly a good example of a loyal guest. We are super excited too for what's coming and you will be wowed once its all completed. See you soon!

"maybe there is better around?"

3
02/11/2015

The location is good for easy access to the park, the aquarium, etc... I could see the lake from my room on the 8th floor.There is a skate park and at night you can hear the skaters.... I think the windows are thin. You can hear people in the halls. It is a old building and not much has been updated it seems. AC unit is noisier than average. The elevator is slow so rethink being at the top floor maybe. It is probably a lower end best western. Staff was average. Stay was average to poor for the noises.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us, in our weekly meeting we will go over all the details of your stay. Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shed Aquarium, Alder Planetarium, Field Museum and Soldier Field await. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Recommend Hotel"

4
02/11/2015

This was a Great Hotel to stay at. It was priced at reasonable for the expensive Chicago downtown area. It was REAL CLOSE - walking distance to Orange L Line from Midway Airport and Downtown Chicago. We really liked that it was walking distance to Trader Joe's too. It does not look like much from the outside, but it was a comfortable on the inside. They do need to do some soundproofing because we could hear the Orange L Line from our room.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel within walking distance to Orange L Line from Midway Airport and Downtown Chicago ; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day.

"Being refurbished into a future winner"

3
02/11/2015

The location of this hotel is perfect for exploring Chicago either on foot or by hopping on a bus. Bordering the lake ,there is easy access to shopping, restaurants and cultural pursuits. The breakfast venue was good and the rooms perfectly adequate and clean although the tendency to ban access to fresh air with a reliance on air-conditioning as a less-healthy option was perplexing and appears to be a feature found in American hotels. The only real downfall was the decor which was reminiscent of the 50's and definitely not 'shabby chic'. The upside is that there were notices up informing guests of a refurbishment presently taking place. Therefore a recommendation for those visiting the city in the future.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review. We absolutely concur with our potential and exclusive location, our Hotel is close to museums, only aout a 15 minute walk from downtown sites offering views of the lake and city night lights and yes we are pursuing the enhancement of the Hotel already displayed in our bathrooms and amenities. We have received an award for cleanliness of our rooms, since we use black light inspections and wands for proper sanitation, compared to other hotels we look forward to welcome you back in the near future. Have a magnificent day and safe travels.

"Good location but in need of update"

3
02/11/2015

Hotel is in dire need of an update. Great location however. The hotel has so much potential. Sleep quality would be so much better if an update were made limiting the noise coming in through the airconditioning units.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you! Our Hotel is on a fantastic location, there's no doubt. We have also received a certification in cleanliness from our Brand. We do take pride in providing every guest with a memorable experience. Renovations are an important priority at Best Western Grant Park and are being pursued. We would enjoy to welcoming you on your next visit to Chicago. Have a magnificent day!

"Good Western, not Best Western"

3
29/10/2015

Having read some of the other reviews I didn't have super high expectations. Pros: * The bathroom had been renovated. The shower was very good. * The bed (and room in general) was comfortable. Easy to adjust the cooling/heating. * The flat-screen TV was good and had a good set of channels. * WiFi was great (consistently 6MB down). * Usual amenities (fridge, safe, iron and ironing board, microwave) though be aware that all of those are not available in every room * Location was good, depending on what you want to do while you're there. Across the street from Columbia, the Aquarium, and Grant Park. (A short cab ride to most other locations in downtown Chicago, though.) * Convenient bar/restaurant/quick mart attached to hotel. Don't expect much but what they had was okay. * Good service. Cons: * The main part of the room definitely needs upgrading. Furniture from the 80s or early 90s (though it was in good repair). * Soundproofing was not great but wasn't horrible. Could hear next door a little, could hear outside through the windows (for example, could hear bell on the Metra across the street). However, I was facing Michigan avenue and the traffic noise was okay. * The hallways (and what I saw of the building, except for the lobby) *really* need updating. I would stay here again, especially at the price compared to nearby hotels on Michigan. I would have given it 3 1/2 stars if I could.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, Renovations are an important priority at Best Western Grant Park and are being pursued. We do hold ourselves to have the cleanest rooms in the market along with the friendliest service at a very competitive price. We use black lights for our room inspection for every check out and wands for proper sanitation levels. We are glad that you have enjoyed the superb location within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Good location and nice room for the price"

4
28/10/2015

Hotel is close to museums and about a 15 minute walk from downtown sites. Outside and lobby unimpressive, but room perfectly adequate with everything we needed. Even had a view of the lake and city night lights from our 9th floor window. Was able to store luggage in safe checked area before and after check-in and check-out. Restaurant good breakfast at reasonable price but horrible service.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, We will be addressing the restaurant service details in our weekly meeting. A superb location and competitive price isn't mutually exclusive and we hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Shabby but room OK and great location"

3
25/10/2015

Looks quite run-down, but staff friendly and the room I had overlooking the park was really quite nice. Near the Museum campus and Roosevelt L station and the Loop is only 10' walk away. Great breakfasts at Yolk just around the corner. Would go back.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you! Our Hotel is on a fantastic location, there's no doubt. We have also received a certification in cleanliness from our Brand. We do take pride in providing every guest with a memorable experience. We would enjoy to welcoming you on your next visit to Chicago. Have a magnificent day!

"A Hidden Jewel in Chicago!"

5
19/10/2015

We stayed here for three days and really enjoyed our visit. The hotel doesn't look like much from the outside, but they are renovating and when we were here, it was quiet with no outward signs of construction. The room and bath were clean and completely updated, though a little small, but you only sleep there, so who needs tons of floor space? The bed was comfortable (though you will want to ask for non-feather pillows if you need one with loft). The room air conditioner is right next to the bed, but I figured out if you take two luggage racks, place them side by side in front of the unit, and stretch out the ironing board on the rack it will divert the air up and away from you. Wish I had figured that none out years ago for rooms with those floor units. The agent told me they are in the process of ordering all fiber pillows and you can request one when checking in. The attached restaurant was a very good value and the food was great (you also get a 10% discount at the restaurant. Wi Fi was quick and consistent. This is where we will stay when we return. I also suggest you check out the prices online then call the hotel directly for a better rate.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests and you are certainly a good example of a loyal guest. We are super excited too for what's coming and you will be wowed once its all completed. See you soon!

"Great find in Chicago"

5
16/10/2015

When you first pull up, it's admittedly not impressive. But it's in a great location, it's VERY competitively priced, and the service is friendly and knowledgeable. The rooms are a good size, beds are amazingly comfortable, there's plenty of storage space, the tv is large, the wifi is free and fast, the shower pressure is great... Our room was on the 9th floor and we could see both the Willis Tower and Lake Michigan. You can valet (unlimited in / out) for $38 (or $36? I forget which) per night, or you can park for $25 / day down the street (but you cannot go in and out). I will absolutely stay here again. You can't beat the location or the rate, and it's a clean property with friendly service. What more could you ask for in the heart of a city?

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day.

"Location, location, location "

4
15/10/2015

We made last minute plans for Fall break and booked here. It is located directly across from Grant Park, Field Museum, Aquarium, and Adler Planetarium and on Michigan Ave. The room was clean but small. Staff were very friendly and helpful. The room was noisy. Noise from hall, other rooms, elevator and outside. But I always pack earplugs. Parking was valet only $38 day. I am not a fan of valet parking. Expedia website said they had self park. Best Western says on site parking. We had very good experience with this valet parking, only took our car out once. We would definitely stay here again! Great value for this awesome location.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day.

"Comfortable and well placed"

4
15/10/2015

Not much to look at from outside, and basic in lobby and corridors but the rooms are very good. Comfortable with all you need and friendly staff. Close to lots of Chicago attractions and not too much of a walk from the main shops if you are fit! Public transport runs in front anyway. Enjoyed our stay.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the genuine service from the staff (we truly care). The cleanliness of the Hotel has received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market. We surely offer the best price for an amazing location. Come back soon and have safe travels. Have a magnificent day.

"Great location, great staff. "

4
13/10/2015

Check in - great staff, friendly, helpful, Ray from guest services was a very knowledgeable and helpful guy. Room - 926, good view, bed could have been better. Location - great, grant park across the street. We had our bikes, so proximity to the lake front trail was great. Close to Buddy Guys legends (5 min walk)

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for your review, We are delighted that you enjoyed the location of the Hotel and the lake front trail, and yes we are really close to Buddy Guys legends. Our beds are indeed very clean and so are our rooms since we utilize black light inspections and wands for proper sanitation, no other Hotel brand is performing this. We look forward to welcome you back in the near future. Have a magnificent day.

"Best staff - Best Location If you attend Chicago Marathon"

4
13/10/2015

The hotel is right across the start and finish line for the Chicago Marathon. Best staff. Clean hotel. Our room seemed to have been in middle of renovation. There was no headboard and mattress was sagging. But looking forward to stay again. Great location.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay. Our team truly enjoys in creating a memorable experience for our guests and you are certainly a good example of a loyal guest. We are very excited for what's coming and you will be wowed once its all completed. See you soon!

"Great Location and On Site Restaurant"

4
12/10/2015

We stayed here for 2 nights. First impressions were not good - it looked a bit shabby from the outside but we went to our 6th floor room along a rather dark and drab corridor - but our room was lovely, we really liked it! We had a great view of Grant Park and the weird sculptures and if we pressed against the window - a lake view ! :-) Free very fast wi-fi, very comfortable beds and a nice bathroom. The air conditioning looked dated and was a bit noisy but nothing unbearable. We ate in the diner for 2 breakfasts (the Florentine Benedict was simply divine) and one dinner. It was delicious and good value for money. The location was excellent and despite my slight disability I was able to walk back here from Trump Tower area along Michigan Avenue and we stopped for a pizza en route. The area felt very safe and we thoroughly enjoyed our stay here and would happily stay again if in Chicago. Loved the city too.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing your experience, Good to read you have enjoyed the Florentine Benedict, one of our plenty delicious items in our new menu. Our location is tremendous here at the Hotel for all visitors. We look forward to welcome you back in the near future. Have a magnificent day.

"Best Western Grant Park"

3
11/10/2015

Very pleasant and helpful staff. Updating my floor so all carpet covered with plastic. Or was the Mafia on my floor and that made clean up easier? Great breakfast restaurant just around corner on Michigan Ave. Easy walk to Grant Park. Hotel called cab arrived promptly. Hotel not far from Midway Airport. Many restaurants in neighborhood and felt safe walking.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff, and yes we are upgrading the Hotel ;-) We look forward to welcome you back in the near future. Have a magnificent day.

"Nice room, professional staff, shabby hallway"

3
10/10/2015

The room was comfortable and attractive, the staff was helpful at checkin and checkout. The hallway -- at least on the fourth floor -- was kind of shabby and dated. Fortunately, my room was not. One big bonus: The wifi was free and very fast.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, As we continue to upgrade our amenities and enhance the Hotel, we genuinely hold ourselves to a higher level of Hospitality towards every guest. Our housekeeping team utilizes black lights, after guests departing, for the rooms inspection and wands for higher levels of sanitation. We look forward to welcome you again in the near future.

"Nice hotel and close to city centre"

4
10/10/2015

As with all US hotels there were two beds in the room. Still had a good size room with desk and chairs. Bathroom did not have a pull out clothesline and the hotel had no laundry. Free wifi was great and the beds were very comfortable.There was an ATM and on site food. It was close to grocers and some great eating places.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, It's really fantastic to read that you received outstanding service during your stay and enjoyed the amazing location of the Hotel. We look forward to welcome you again in the near future.

"Exceptional staff & great room"

5
06/10/2015

Was there for Bears game with my son and the room was clean, with a great view. The bed was comfortable and the staff were exceptional with anything that you asked for. There is a restaurant downstairs that was great for breakfast. Transportation and location are ideal for any thing in the downtown area.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff, while attending the Bears Game. We look forward to welcome you back in the near future. Have a magnificent day.

"Great value, helpful staff"

5
04/10/2015

I stayed at the hotel while attending a conference and found the room very comfortable and clean. Front desk staff were extremely helpful, cheerful and pleasant to work with. I happened to forget an overnight bag, and received a tremendous amount of assistance in walking me through the process to get it sent to my home.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are pleased that you have experience the genuine service from the staff (we truly care). The cleanliness of the Hotel as received recognition from our Brand with an award, for consistently utilizing wands for the highest levels of proper sanitation and black lights for our room inspections, reflective off the cleanest rooms in our market. We surely offer the best price for an amazing location. Come back soon and have safe travels. Have a magnificent day.

"Super average, very old but good location"

3
03/10/2015

I have nothing spectacular today say about the hotel itself. Everything was very average. The rooms were a bit outdated and old which made the bathroom look indefinitely dirty. But it was clean and the room was a good temperature. The baggage staff were also average - but not bad. The hotel is however in a great location. Right near the train station, a block away from a supermarket and a leisurely walk from everything worth seeing in Chicago

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We do have the best location and the most competitive pricing with genuine friendly service and the cleanest rooms in the market. We are pursuing the refurbishment and enhancement of the Hotel already displayed in our bathrooms and amenities. On the Higher floors the view is beautiful! It's in walking distance of Shedd Aquarium, Millennium Park, Buckingham Fountain, Adler Planetarium, Gold Star Memorial and The Field Museum. The Navy Pier is about 1.5 miles away from this hotel. Have a magnificent day and we will love to welcome you back upon your next visit to Chicago.

"Not a great stay"

2
03/10/2015

I went to this hotel because it was close to some of the things that I want ed to see in Chicago. I was very surprised when they told me that I had to pay for parking, I have stayed at other Chicago area hotels and did not have to pay for parking.I went up to my room and found that there was no fridge or microwave, I took my shoes off and walked into the bathroom and found that the carpet in front of the bathroom was soaking wet. I called down to the front desk and they said they would send someone up straight away and would be upgrading me to a suite for the troubles. I went to the new room and it was not a suite in fact it was smaller than the 1st room, as I looked around I saw some bugs crawling up the wall. I went down to the front desk and explained to them that the room ws not a suite and there were bugs in the room. They gave me another room and this one did turn out to be a suite and it did have a fridge and microwave in it. Though the microwave had the wrong tray in it so it did not turn, and the fridge even turned all the way cold was barely cool, it didn't have a freezer section in it. In the morning I went downstairs and spoke with the manager, I told him that the young lady that had been helping me the night before was great and that she tried her best to take care of me even giving me directions to one of the places I want to go to. He removed the parking charge, but that does not change the fact that I had to go to 3 different rooms before getting a somewhat comfortable one. They might also want to list in an easy place to see on their sight that you must pay for parking.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. For the convenience of the guests we do offer valet parking on property for $38.00 a night with in and out privileges and surely one of the lowest price in Chicago. It's good to read the manager addressed your experience and comp your parking charge, in our weekly meeting we will go over all the details of your stay. Renovations are an important priority at Best Western Grant Park and are being pursued. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shed Aquarium, Alder Planetarium, Field Museum and Soldier Field await. We hope you will choose us once again for your future accommodations in Chicago. Have a magnificent day.

"Clean and convenient"

4
01/10/2015

This hotel is just off the campus of Columbia College. The carpeting is a bit worn but the rooms are very comfy and roomy. I requested a fridge and microwave and they were there when I arrived. The king bed was comfortable and there was a two person couch that also opened up. All in all it's worth the city prices.

Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review
Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day.