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Best Western Plus Hotel Champaign/Urbana Inn, Champaign

516 W Marketview Drive, 61822-1391, Champaign, United States - See on a map
Best Western Plus Champaign/Urbana Inn - Welcome to the Best Western Plus Champaign/Urbana Inn! The Best Western Plus Champaign/Urbana Inn is ideally located in the center of Champaign. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This fully renovated Best Western Plus Champaign/Urbana Inn is centrally located off I-74 just five minutes from Downtown Champaign with great dining and entertainment options. We are convenient to the University of Illinois and close to important area businesses, fun family attractions and major sports venues. Guests to this hotel can expect convenience, comfort and an ideal location.

Best Western Plus

Hotel Champaign/Urbana Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
Travelers Choice 2022
 
based on 135 guest reviews
NOTE ISSUED
Excellent
110
Very Good
13
Average
4
Poor
2
Terrible
7
REFER TO NOTICE
Business Business
17
Couples Couples
12
Family Family
28
Friends getaway Friends getaway
3
Solo travel Solo travel
7
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful hotel"

5
Mary L, Palmetto, Florida 13/05/2022

This is a lovely hotel with very clean, modern, updated rooms. It's very close to several restaurants and stores and has many snacks and drinks available for purchase on the premises. We really enjoyed our one night stay in our way to Lake County,Illinois. We would definitely stay there again and highly recommend it.

"Not good for groups, treated like kids"

2
User 12/05/2022

If you are staying with a group and like to sit around and talk, DO NOT stay here. They kick you out of the lobby at 10, even if you are not being loud and unruly. Hotel staff seemed to enjoy using their "power" to tell you what to do.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you for your feedback, it helps be better. We are sorry that you had an issue during your stay. We understand your team was here for the weekend, but our lobby is closed at 10 Pm. We do apologize for our team member. We will sit down an talk with them and help improve our guest service. Thank you again for the feedback.

"Moldy tile grout & caulk."

1
User 27/04/2022

Moldy tile grout & caulk. Very unsightly. Hire someone to replace the moldy tile grout & caulk, & use mold preventative materials. Also, the bathroom is dark, add some lighting. Make it presentable & clean. No other hotels on this trip had mold issues so there's no excuse.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you for your review. On behalf of the team we apologize for not upholding your standards. This is not a regular occurrence. We will work with our team to fix the issues such as the bathroom and lighting. We appreciate the feedback, this is how we grow and get better. Please try us again, so we can provide a better experience and show you improvement. Thank you again.

"Moms Weekend 2022"

5
User 20/04/2022

Comfortable Beds and Clean. Hetvi was so kind. I would stay here again. Thank You . Next time I would ask for a room away from elevator. It was Moms Weekend. The Moms were very loud when coming in for the night.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you for the great review. We appreciate it. Cant wait to see you next time!

"Do yourself a favor and stay somewhere else!"

1
248bnett, Poynette, Wisconsin 12/04/2022

I called and asked if they had a pool before I booked and they said yes. However, they failed to tell me that the pool had no water in it and was unavailable. Also, I asked for a handicap room - they replied with no problem. I was not given a handicap room. It was the last room in the hotel and they do not have a ramp in the back of the hotel. There was also a huge group of students staying the night and I understood it would probably be loud. There was signs on all the doors about there zero tolerance policy for noise after 10pm. However, kids were running up and down the halls screaming and there was 2 different occasion of the front desk and the kids having a SCREAMING matching! WORST EXPERIENCE!!!

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you for your review, we are so sorry we were not able to accommodate your needs during your stay with us. During busy times with lots of children it is harder for the staff to control them all. We are sorry for the loudness. Please do come back again so we may redeem ourselves and give you a better stay. Thank you again

"Great beds"

5
doggonegoodhoney, Grand Rapids, Minnesota 06/04/2022

We've stayed at a couple different hotel chains over the few years. This is our first experience with a Best Western in some time. The hotel was very clean and well kept. The beds and bedding were top rate. I'd stop at the Champaign Best Western every time we are in town.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you so much for the great review. We cant wait to see you again!

"Sleep"

5
ktkanaman, Weyauwega, Wisconsin 26/03/2022

We were traveling and needed a night to just eat, rest and sleep. The front desk gave us several recommendations to go out to close to the hotel so we didn't have to drive again. The hotel looked remodel and very classy! Breakfast was excellent!!!

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you so much for the great review!

"Room just eh"

3
Mrthemindtwista, Rantoul, Illinois 23/03/2022

Went to the “jacuzzi suite” which is only a whirlpool bath,the room had an echo to it the 2nd room was literally a desk lovesest and 2 chairs all of which felt dated and uncomfortable the bed was decent it was clean,the breakfast felt like one you would get at much lower brand hotels I don't know what the plus in best western plus is but if this is the plus give me the negative for 60 dollars less

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you for giving your feed. It helps us be better.

"Dirty dirty dirty!"

1
User 20/03/2022

Our room was disgusting. Am breakfast was sparse as the hotel had a team from a local school there. The staff allowed the group to park 4 vehicles at entrance so nobody could load up vehicles. We had to load ours in the rain. If you are looking for a uper tiny rooms that have an odor this is your jam…otherwise STAY AT ANOTHER HOTEL NOT THIS ONE!

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you for your feedback, I would like to apologize for the housekeeping issues and service issues you experienced during your stay. We would love to hear from you directly so we can address the issues with our team. Thank you.

"4/5 stars"

4
User 19/03/2022

I stayed at the Best Western Plus Champaign/ Urbana Inn from February 28th to March 2nd. The room was well cleaned and the staffs were nice and kind enough to let me hang out in the lobby until my ride picked me up. The only issues I had were the view because there wasn't much of it and the noise. My first night there, someone was having a party and blasting loud music. The days after that consisted of other people making noises and kids running in the hallway.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you Sally for your review and feedback!

"Overnight Family Fun"

5
Tami_Latia, Chicago, Illinois 18/03/2022

I had the pleasure to stay at this location during the HS March Madness. The hotel renovation is on par with current interior trends, the location is great for shopping and dining, room was clean, linen clean, and my room had current amenities - TV, refrigerator, microwave, black out curtains, and up to date bathrooms.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you Tami for the great review. The team is happy that you enjoyed your stay!

"A few quirks"

3
DLandDL, Minneapolis, Minnesota 09/03/2022

After a long, treacherous drive through an ice storm, we made it here from northern Georgia on our way back to Minnesota. For Best Western, this place was no better than "OK". The room is nice size (2 queens), and has a small refrigerator and microwave. The bathroom is also a nice size. Perhaps, though, the room bathrooms are the biggest quirk of this hotel. The toilets, although Kohler, have a "Sloan" flushing mechanism, that, when activated by pushing the handle down, sound like a loud explosion (kind of like if you were to flush a cherry bomb down the pot). It was not just our room. As I walked down the hall in the morning to get coffee in the lobby, you could here "explosions" of flushing toilets as you walked down the hall. Now that is a "waker-upper" for your spouse when you flush the toilet in the middle of the night! Extremely annoying. Aside from the explosive toilets, and a slow-running shower drain, it was a decent room. The complementary breakfast was a bit above average. This is an OK motel, but beware of the loud-flushing toilets! :-)

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you DL for your review and feedback. We will take a look and address the toilets to find a solution for that. Thank you again.

"Comfortable Suite"

3
untired26, Milwaukee, Wisconsin 03/03/2022

The suite configuration is very nice. Bathroom is nicely designed and has good working plumbing. Comfortable bedding and mattresses. Convenient kitchen nook with fridge and microwave. Reasonably quiet on top floor. Breakfast was below our standard of good. Pool was closed and we weren't aware until arrival. Cleaning taking place at elevator entrance…lots of cords and equipment to walk around when we arrived at 5 PM and departed at 8:30 AM. Convenient to interstate. Restaurants nearby, but not really walking distance. Had food delivered to our room which worked nicely for us.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you for your review and feedback!

"Very Nice Stay"

4
Coastal636000, Princeton, Illinois 22/02/2022

We spent two nights at this hotel recently with a very positive overall experience. Jay checked us in and he had a wonderful sense of humor that just set the tone for a good experience. Rooms were clean and well appointed. Our only criticism is that is snowed overnight and while the parking lot was cleaned and plowed, the sidewalks were not.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you for your review and feedback!

"Treated like royalty"

5
User 08/02/2022

I was stranded in champagne following an accident with this storm last week. For 4 days I stayed at this Best Western Plus in Champaign. The proprietor and his staff are exceptional. For one thing, they did get me in even though I had a dog. I know those rooms are limited. Secondly, I had no food and it was hard to get out of the motel, but there was a breakfast there and I managed to sustain until my husband was able to fly in and get me and get our truck to a collision place. I felt the place was reasonably priced. Our room was clean. The housekeeping staff were always smiling and pleasant and willing to oblige. My bed was comfortable. I felt safe and cared for. The proprietor even went so far as to standby as I was coming through some Icy area that first night and he was out there salting. I'm a senior and he made sure I got across safely. I cannot say enough nice about these folks. It would have been super if the swimming pool was up, but at least it was down for a good reason. They appeared to be cleaning it. Hats off to these folks they're really kind and warm people.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you so much for the kind review. Our staff prides ourself for our service and we are so delighted that you had a great stay during the unfortunate situation at that time. We appreciate you staying at our hotel and hope you come back soon! Thank you again!

"Pleasant stay!"

5
User 06/02/2022

Our first stay and we were very satisfied. Mr. Jay from the front desk welcomed us & was very nice & helpful he was even cracking jokes. The hotel is nice and very clean. Walked into our room, it was very cleaned, well maintained and smelled so good. If we ever come this was, we are def coming back here!!

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thanks Mika for the review. We cant wait to see you next time!

"Wonderful stay, great service!"

5
User 03/02/2022

This was our first visit to Champaign, IL from the west coast to help our son move on the UIUC campus. Overall, the stay at this hotel was a very pleasant experience. The rooms were clean and well maintained, and the hotel staff was wonderful. Jay (Hotel Manager) was especially fantastic and went above and beyond to make our stay comfortable. He really took care of us. We definitely plan to stay at this hotel for our future trips to Champaign.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you so much for the wonderful review! We are happy you had a great stay!

"One of the greatest Best Western locations"

5
peacefulnhappy, Watauga, Texas 20/01/2022

We did not find anything even remotely to say bad about this location. The staff was friendly and helpful, hotel was AMAZINGLY CLEAN, the beds were soooo comfortable, breakfast selections were great, elevators were near entrance, and the handicap rooms were close to elevators. We had had a bad stay earlier in our trip at another location, but the Champaign/Urbana location made up for it in aces. Will definitely stop there during future trips.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you so much for your amazing review. We are delighted that you had a fantastic stay at our hotel. We are happy that you stayed with us and we look forward to your next stay!

"Top notch"

5
Trek01223322095, Quincy, Illinois 19/01/2022

I love staying here. It's so nice, safe and clean. Props to the people who run and work here. The morning breakfasts also hit the spot, not too mention delicious, healthy and clean. The manager, Jay, goes out of his way to make guests happy and doesn't allow any partying or questionable guests who want to cause trouble.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you for your wonderful review. We value your input and are very happy that you enjoy staying at our location. Thank you again!

"Family overnight trip"

5
User 29/11/2021

Was really happy with our stay. We came down to see Illini basketball game on Friday night and needed a place close by that allowed dogs. Area had lots of choices but this location was great and a good value. Will stay again with kids and dog.

Jay Patel, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thanks you for the great review. We will see you next time!

"Relaxing break"

5
588eriko, Rochester, United States 21/11/2021

We stayed here on our return from the national championships in cross country. We found a bright, clean interior with spacious, updated rooms and an eye-pleasing color scheme. The pillow-top mattresses were very comfortable. This room actually had a good reading lamp. Jay at the front desk went out of his way to make us feel welcome and successfully dealt with a couple of lodgers who were in violation of the inn's no smoking policy. The breakfast was solid, with eggs, waffles, biscuits and gravy, and the usual assortment of breads, fresh fruits, and juices. I was very pleased with a weekend rate less than $100 before taxes.

Celena S, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you very much for the amazing review. It was a pleasure to serve you during you stay. We are so glad you enjoyed your stay.

"Awesome experience"

5
User 17/11/2021

After spending a horrible night at the Baymont suites, my niece and I chose to relocate to the Best Western Plus. Wow! What an amazing difference. The hotel was fresh, clean and welcoming with comfortable beds. Towels were also clean and fresh. Not dingy like some hotels. The hotel manager Jay allowed us to see a room before choosing to stay in his establishment. Jay was very nice we really enjoyed his pleasant personality. Since we were relocating from a nearby hotel he allowed us to check in early. We felt very comfortable and will definitely stay here again.

Celena S, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you Debbie for the 5/5. We are so glad you enjoyed your stay and that we could accommodate you all. We hope to see you again soon!

"Highly Recommended"

5
User 17/11/2021

My family booked a room at Best Western Plus and it was a great stay!!!! The facility was super clean, bright with a welcoming atmosphere. Jay "the manager" was amazing and a joy to interact with. The newly updated hotel/rooms has tile flooring throughout, the beds were comfortable and the decor was just the perfect touch. I highly recommend the Best Western Plus.

Celena S, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Appreciate the review Lisa, we are glad to hear you had great stay at the BW Champaign/Urbana Inn. We pride ourselves in our high standards of cleanliness and quality of stay. See you next time!

"pleasant stay in Champaign-Urbana."

5
Joanne H, Oconomowoc 28/10/2021

Traveling back home after Crusing the Coast car show. Convenient location in Illinois. We stayed here last year too. Convenient to lots of restaurants and shopping if needed. Used the swimming pool, a little cool at first , but ok after swam around a little. Glad to have a warm breakfast available with tables and chairs available for dining. Very friendly service at check-in and out..

Celena S, General Manager at Best Western Plus Champaign Urbana Inn, responded to this review
Thank you for your feedback Joanne. I am happy to hear you enjoyed your stay with us and we hope to see you again very soon!

"Clean & Comfortable"

5
969theresen, Minneapolis, Minnesota 15/10/2021

We were traveling with a small dog across country. Other hotel stays on our multi-day trip were horrible. But our Best Western, Champaign experience was wonderful! Staff was pleasant & professional. Owner Jay gave us personal attention to assure that we had a positive experience. The hotel was extremely clean, and our room was immaculate, and actually smelled great. Everything was spotless, and we really liked the hard-surface floors instead of carpet. The floors actually felt clean! Our bed was truly comfortable, and my husband & I both had the best night's sleep of our entire trip. Breakfast was enjoyable, and a surprising upgrade over the typical Continental breakfast offering. I know we absolutely will stay here again the next time we drive through the area.

"Great place!!!!"

5
User 14/10/2021

This is a fantastic property. Starting with an exceptional front desk staff to Jay, the owner…who made sure my stay was going well and greeted me each time I returned to the hotel, it was a really great facility. I stayed for 4 nights for business. The business center was kept up well, the room seemed as if was just remodeled, and the breakfast provided was better than expected. With regards to the room, it was clean and very comfortable and everything in the room seemed fairly new. I would definitely recommend staying here if you are ever in Champaign. I most certainly will!!

"Very impressed!"

5
User 03/10/2021

We were very pleased with the cleanliness, decor, and quiet atmosphere. My kids were in the room next to me and I didn't hear them showering or using the facilities. That's unusual in my experience. Breakfast had a good variety of nutritional foods.

"Nice hotel"

5
Linda K, Osceola, Wisconsin 30/09/2021

We were on our way home from a trip to Asheville NC, and enjoyed our stay at this hotel. The location was great, the hotel felt new, and it was very clean. The rooms were nice with a refrigerator, microwave, comfortable beds, and a good breakfast. I would stay here again.

"Solid experience all around"

5
TARJW, Deerfield, Illinois 28/09/2021

Our trip started well because of Stephanie at the front desk handled tricky situations with other guests so calmly. Unfortunately, many guests chose not to wear masks. She did not let this get to her and answered our questions in a way that made us feel safer. She acccomodated all our requests and made our stay more fun. Kids enjoyed the pool. The hotel was pretty clean. Tables in the lobby area could have been kept more tidy. We did some wiping down. The room was clean and we like not having carpet. We appreciated that noise rules were in place.

"Great Property"

5
User 27/09/2021

Wonderful property, great staff. Very clean. Good location. Stayed 5 nights. Would recommend for pleasure or business. Excellent breakfast. My only complaint, hard to read room numbers. How about some outside seating. Maybe picnic tables in the back of the property?

"Customer Focused Excellence"

5
Wanda S, Wappingers Falls, New York 19/09/2021

Very personal staff from check-in to check-out . Jay is 100% committed to taking care of your hotel needs. He will take care good care of you! Rooms are very clean and comfortable. The breakfast is the best I have had at a Best Western. Nancy and her staff of housekeepers work hard at keeping the hotel clean and well stocked with everything you need. My hotel stay was exceptional.. the staff here really aim to please their guests and it shows!

"Clean. Comfortable bed. Bathroom not quite right"

4
BeenTo7Continents, Des Plaines, Illinois 12/09/2021

The room was clean. Bed was comfortable. Blackout curtains sufficient. Bathroom was clean but water pressure not good in shower. Breakfast options sufficient but orange juice tasted like orange drink instead of juice. Bathroom design missed the mark. There was plenty of room to make the bathroom a few inches or even a foot bigger. No reason to leave it so you had to step to the side of the toilet along the sink when opening or closing door. Also toilet paper too far back to reach comfortably.

"Nice clean hotel."

4
elainec461, Rochester Hills, Michigan 08/09/2021

We stopped for a night while on our way to Kansas City. The rooms were clean. The front desk was friendly and helpful. I just didn't like the $2 charge for hotel safe that we didn't use or even notice. I will stay here again if in the area. Nice clean place to stay.

"I Had A Wonderful Stay"

5
jufi788, New York City, New York 07/09/2021

I arrived at the hotel at 4:00am in the morning after the airline trip from hell on American Airlines. My flight was scheduled to arrive at 9:30pm the previous evening. But my flight was delayed so I missed my connection which was the last flight of the evening and I had to arrive in Champaign that night. So I rented a car and drove 21/2 hours from Ohare Airport in Chicago to Champaign, Illinois. I had called ahead and alerted the hotel of my late arrival. When I arrived, the most pleasant, friendly, smiling and welcoming gentleman was at the reservation desk. Seeing his smile just made the agony of my trip evaporate. I asked him how are you so chipper at 4:00am? He checked me in and I was in my room in 5 minutes. The room was wonderful, clean and spacious. I always check the bathroom first. Immaculate. I have nothing but good things to say about the room. Breakfast was included the usual: hot and cold cereal, cheese omelet with sausage, breads, pastry, fruit, yogurt, variety of juices, tea and coffee. The breakfast area was constantly being cleaned and food replenished. I did not expect my room to be serviced but it was and coffee replenished as many hotels are only servicing rooms based on a minimum stay. My stay was great and I would definitely stay here again. The entire staff were helpful and fabulous.

"Wonderful hotel, wonderful staff"

5
tinamk2290, Northglenn, Colorado 06/09/2021

I stayed here for 5 days during a trade show the last week of August 2021. Everything was as expected for the price. Each interaction I had with the owner, his wife and the staff was excellent. My room was clean, efficient and spacious. The buffet was bountiful and the hours perfect for my schedule. Would definitely stay here again.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Tina, we appreciate your feedback and I am so happy to hear that you enjoyed your stay with us! I can't wait to share your compliments with the staff and we hope you will come back o visit us again very soon!

"Will not stay again"

2
petunia2030, Rochester, Minnesota 03/09/2021

The hotel has an overly perfume-y smell like they are trying to cover up something. When we got our room, I noticed the comforter was stained. I pulled back the sheets and the mattress pad was damp with a large amount of urine. We asked for a new room. The new one still had stained linens but appeared to have been laundered recently. The pillows smelled “greasy” and were like the cheapest ones you could buy at Walmart. Everything was cheap! Bathroom was tiny, urine stains around base of toilet. Crickets or some type of large bug in the room.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank your for your feedback Petunia, I am sorry to hear about the housekeeping issues you experienced during your stay. We would love to hear from you directly at your earliest convenience and hope you will allow us the opportunity to provide you with a perfect stay on your next visit.

"Excellent hotel!"

5
kemp202021, Pleasant Shade, Tennessee 30/08/2021

This is the third time we've stayed here at Best Western Plus in Champaign IL. Clean rooms, hot breakfast, and excellent service will definitely bring us back again. The Half Century of Progress Farm Show brought us here. Many others attending that show also stayed here. Everyone we talked to were just as happy with their stay as we were. Some staying at another hotel tried to get rooms here because their hotel did not have breakfast of any kind much less the great hot breakfast that we had.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Kemp! I am happy to hear we could provide you and the other attendees of the Farm Show with a restful stay! We hope to have you as our guest many times over before the next one!

"Nice Night!"

5
550ileneb, Ephrata, Pennsylvania 30/08/2021

we spent a restful night. The bed was very comfortable and the breakfast was as expected. it was very busy and the front desk seemed distracted and not very friendly. Our room was not ready so we went out and picked up dinner as we had a pet with us and came back to our room to eat.

"Rami S."

5
User 28/08/2021

Spacious rooms, clean , helpful staff with a big smile ( JAY ) , good location, will do it again and come back One of the best in urbana , champagne, Fair price to the good service and good breakfast !

"Discriminates against service animals; mold exists"

1
User 25/08/2021

Receptionist discriminated against my service animal, assigned me a pet friendly room which I found to be insulting; black mold was found in bathrooms; interior and exterior doors do NOT secure, anybody can enter the building freely!

"Staff was wonderful -- property well located"

5
E3788PVcatherines, Lafayette, Indiana 15/08/2021

Room had lots of electric plugs for charging all our items. Very nice frig/coffee area in room. Tile floors great! I hate carpet in hotels -- it's always so dirty. This room was very clean. We got confused about breakfast times. We arrived downstairs just after time had finished. However, lady took care of us anyway --- personally fixed us items we wanted -- all while trying to clean up also. This was "above & beyond" in my opinion. We would have understood had she just said, "sorry we are finished with breakfast." Will definitely return to this property on next visit to Champaign.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Catherine! We appreciate your feedback and I will be sure to pass your compliments on to the staff. We hope to have you as our guest again very soon!

"Nice stay all around"

5
288kristiec, Chicago, Illinois 14/08/2021

Stayed 2 nights while moving daughter back to college. Hotel was very clean and the updates (not sure when done) were done well. Bed was comfy and I have a hard time in hotel beds usually since they tend to be too soft for me. Front desk staff was very nice and check in was fast and smooth. Included breakfast buffet is a very nice touch. I only had coffee but everyone else seemed to enjoy their meals. Only two complaints (which really amount to no big deal) are that my TV did no go below volume level 10 and I thought it was quite loud on that lowest setting. Neighbors may have too. My room phone didn't work so I had to go to the desk to get the wifi password (which was on the room key holder but I failed to notice that. So my bad). I tend to frequent other hotels in the area and stayed here due to the rates in effect when I booked. I'm glad I ended up here. Will stay again!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Kristie I am so happy to hear you enjoyed your stay with us and will be sure to pass your compliments on to the staff. Thank you for your comments regarding the tv and the phone, we will have our maintenance staff look at these issues asap! See you soon!

"Clean and comfy"

5
User 12/08/2021

Great location and easy to find. Room are updated and very clean. Seamed like a super busy hotel while we were there but not a bad thing. Still very peaceful at night / couldn't hear other guests. Breakfast was a good mix of choices. If I had one gripe it would be very minor. When traveling we like to connect our hardware to the TVs provided. Works well for game systems or a tablet/laptop for streaming. The TV was very locked down. No use of the hdmi, sleep timer or any other tv settings. It also was what we consider loud for late night only allowing you to lower the volume to 10 at the lowest.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, we will look in to the TV accessibility and are happy to hear you enjoyed your stay overall!

"Mrs winner"

4
User 09/08/2021

Very clean room beds was comfortable an hotel assistance was very nice coffee wasn't my favorite rooms was nice an cool asked for toothpaste an they gave me more then I even needed greatly appreciated

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your feedback! We are happy to provide you with a clean and comfortable rest and we will look in to other coffee options!

"Overnight stay"

5
User 09/08/2021

Great place very happy with everything. Our room and bathroom were very clean. Good beds- helped us get a good night's sleep.The pool was very clean. The breakfast was just what we needed to get our day started.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review! I am happy to hear we were able to provide you with a peaceful rest!

"Fantastic hotel!"

5
User 07/08/2021

I choose this hotel to wait for my new apartment to open. They have very friendly and good service. The rooms are big and comfortable. They also got hot breakfast serving every day. I would definitely recommend this hotel to students or travelers whos need a short stay at champaign.

"Fantastic service, beautiful hotel"

5
User 06/08/2021

I had just come in from a grueling 900-mile trip from Virginia (after hearing of my father's emergency surgery there at Carle) and I was utterly exhausted. I was lucky enough to get a room there at Best Western Plus, and I was not disappointed. Not only is it the nicest hotel I have ever had the pleasure of staying at, but the staff, especially Jay, was phenomenal. He knew that I was absolutely beat and needed sleep, and went the extra mile in making sure that I was able to rest. I love that this hotel has a rule posted that guests please not be noisy between certain hours, out of respect for all who are there; the staff do and will enforce this, which is wonderful. I highly recommend this hotel to anyone who is looking for a clean, nice, respectful and friendly place to stay the night. A mere five stars doesn't do it justice.

"Fire alarm wake up call"

1
DavidBowieRox-86, Annawan, Illinois 04/08/2021

Fire alarm went off about 9am, seemed to be a false alarm. Then it went off a 2nd time about half an hour later. No one bothered to tell customers that it was a false alarm, or if it was ok to re-enter the building. However, no employees seemed alarmed by it & they stayed at their stations going about their work, so I'm guessing its a frequent occurrence. The anti-slip coating on the pool was coming off too. It felt like loose sand under your feet & there was an extra strong smell mixed in with the chlorine that I couldn't place. I got a king suite and the lining of the tub had holes and chunks missing. It just wasn't worth $160+ a night

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your feedback, I am sorry to hear about the disturbance during your stay and appreciate you bringing the pool maintenance issue to our attention. We are currently waiting for an opening with a local service person to repair the non-slip coating and appreciate your patience. We will certainly have our maintenance staff fix any room issues asap as well. Thank you again for bringing these issues to our attention and we hope to have you as our guest again soon.

"Lives up to rating"

5
Alisonoshkosh, Oshkosh, Wisconsin 28/07/2021

I chose this hotel because of it's great rating and was not disappointed. I was placed on the first floor which I normally hate because you can hear people above you. I was very happy with how quiet it was. I didn't hear really anyone in the halls. The room was remodeled and has really tall ceilings, probably 18 feet high. I was impressed that the two days we stayed they had different hot foods on the breakfast buffet. I was also impressed that housekeeping came even though we were only there for two nights. The hotel that I was in the week before for 5 nights never had housekeeping at all. So glad I decided to drive the extra 15 minutes to stay away from the few choices in Rantoul. One suggestion would be to have an additional coffee carafe away from the buffet so you don't have to wait in line if you just want coffee. If I return, I will definitely stay here again. This hotel was also cheaper than the surrounding ones. I think I got it for $108 a night on expedia.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Alison! I appreciate your suggestion of an extra coffee carafe and will absolutely bring this up with our breakfast attendant. We appreciate your feedback and I will relay your compliments to the staff! See you again very soon!

"Stop over"

5
User 23/07/2021

Our short overnight trip at best western plus in champaign was awesome and the room was very clean! A big shout out to Jessica for being so nice and treating us with respect and to all the staff! The staff was super nice and friendly! If we ever come that way again will definitely stay there!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Connie! We deeply appreciate your feedback and I will be sure to pass your compliments on to Jessica and the rest of the staff! We hope to see you again very soon!

"Bathroom hadn't been cleaned"

1
User 22/07/2021

The bathroom hadn't been cleaned before our stay and there was hair everywhere - on the floor and all over the shower walls. Would recommend checking the room thoroughly before completing your check in!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your Feedback Meaghan. I am so sorry to hear about any housekeeping issues during your stay and we would love to hear from you directly!

"Clean and up to date"

5
scott_buechler, Efland, North Carolina 19/07/2021

We stayed for one night. The hotel had been recently remodeled (and rebranded to Best Western Plus). The room was clean and quiet, breakfast was good, the staff were friendly and helpful. We would be glad to stay there again.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your feedback Scott! I am happy to hear you enjoyed our newly renovated property and that we were able to provide you with a restful night! See you again soon!

"What a perfect stay!"

5
Diane B, Hampton, United States 09/07/2021

I was welcomed with a sunny smile and extreme courtesy, which was great after a 650 mile drive. The room was immaculate and as someone who has had 4 back surgeries I must say the bed was the most comfortable hotel bed I have ever slept in. The hot breakfast was varied and scrumptious. The lobby was also immaculate. We had to continue on elsewhere after only one night and now we are staying elsewhere for 6 nights. How I wish we could have stayed at the BW Champaign for 6 nights instead!!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Diane! We appreciate the feedback and I will be happy to share your compliments with the staff. We hope to have you as our guest again soon. Stay safe in your travels!

"The management,"

5
User 07/07/2021

The Management really do go that "proverbial-mile" to please their guest. Jay, Nancy, Markus as well as the staff are very nice as they make sure that your every need is met! From the very first night that I checked-in has been a pure delight. I will be staying here at least 45 days until the closing on a new house. The room is clean & comfortable. I am on my computer daily to do business and the internet connection is fast. The Hotel is quiet and friendly. The (free) breakfast is always hot and plentiful. They have great coffee too. I never give anything a (5) five-star rating! But, for the first time, I give this Hotel a (5) five-star-plus! Thank you Mr Jay, you are an asset to Best Western. (ps) the hotel is close to everything)

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your kind review Fredd! I will make sure Jay receives your praise and we are happy to have you as our guest and for choosing us as your home-before-home!

"Great Hotel Stay"

5
User 03/07/2021

This was one of the best hotel experiences I have had. My daughter and I stayed for two nights and had an awesome time. Very clean hotel and amazing beds. My daughter and I would say its time to sleep in the clouds when it was time for bed because that's exactly what it felt like. All of the workers were so nice and accommodating. Jay, the owner, was there working everytime we came downstairs. Super nice guy and very hard working. The hotels shows it too. I will definitely be coming back and recommend this hotel to others.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your feedback Lindsey! I will be sure to pass your compliments on to Jay and we can't wait to have you and your daughter visit again soon!

"Great in every way"

5
User 22/06/2021

The staff is friendly, the room was very clean, beds were super comfortable, and the full breakfast was delicious!! Very quiet, but close to restaurants and shopping. Will definitely stay here again!!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Cara! We hope you stay safe in your travels and we look forward to having you as our guest again soon!

"Great Stay!!!!"

5
User 19/06/2021

Great hotel!! Jay made sure we got the best price and that we enjoyed our stay. Clean, comfortable & updated. Highly recommend to anyone!! Beds are super comfortable and the room was super clean. Looks brand new. Has pool and breakfast. Close to restaurants & shopping too.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Jennifer! I'll be sure to pass your compliments on to Jay and we hope to see you again soon!

"Stay here!"

5
Tricia M, West Des Moines, Iowa 11/06/2021

Wonderful hotel. Super clean and quiet. It's a newer hotel. Comfy beds. Great location, off interstate and near mall and restaurants. Easy drive to downtown Best rate was on hotel's website. When we visited the pool closed at 8 pm. I'd highly recommend.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Tricia! We hope to see you again on your next visit to CPU!

"President"

5
tinaD4931CD, Volo, Illinois 09/06/2021

We have employees staying at this hotel for a construction project nearby. They LOVE it. Rooms are clean, staff is great. The guys raved about breakfast! Glad we found this place, and Jay the owner is great to work with. We look forward to continued stay at this location. It's great that they allow pets too.

"A wonderful place to stay!"

5
Steve F, Springfield, Missouri 07/06/2021

We were in town to visit with a friend. We'd had our fill of "economical" motels, and needed a really pleasant visit - and the BW Plus filled that bill! From the check-in, the assurance that the staff were 100% vaccinated, the cleanliness of the facility common areas and rooms, the condition of the pool, and the AMAZING beds and spacious rooms, it was a 100% hit. The hot breakfast was great, and the staff were more than willing to accommodate our requests. I'd come back in a flash, and I'd definitely recommend to anyone coming to the C-U area.

"Pet Friendly/Reasonably Clean/Could use some lighter."

4
newday2017, Asheville, N.C. 04/06/2021

No carpet in pet rooms. Completely sane! Hopefully, traveling folks don't bring pups not housebroken but this is not always the case. Dietary indiscretions during travel affect all sectors. I had no issue with this room at all save two: 1. The bathroom door is excessively large for the size of the bathroom and creates awkwardness in bathroom use. An architectural correction would be awesome. 2. Also, a bit of color. The floor is dark both in the room and in hallways-Something light, bright and perky would be very appreciated elsewhere in the room so as not to appear oppressive. The breakfast here is vastly superior to the normal fare that is offered at this level of accommodations.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your feedback and suggestions, we will happily take them in to consideration and I am pleased to hear that you enjoyed your stay with us!

"Pleasant stay! Very clean and nice inside!"

5
dgodlews, Chicago, IL 01/06/2021

I was pleasantly surprised by this hotel. Updated and clean inside. All of the staff were very nice and accommodating. I left behind a few items in the closet, and Jay at the front desk was kind of enough to send them to me. We were staying at the hotel for a baseball tournament and would definitely stay again!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, I will be happy to pass your compliments on to Jay and the rest of the staff. Please join us again soon on your next trip to CPU!

"Great place to stay, and welcomes pets"

5
EngineerBeth, CT 28/05/2021

Tiled rooms, friendly staff, good breakfast (even during covid times).the room was comfortable, the breakfast had a great selection, all the staff were pleasant. ‘Poop' bags available, and close to plenty of fast food and casual dining options.

"I love this place!"

5
Lisa D, Porter, Texas 24/05/2021

Very clean. All employees that I have dealt with have been very helpful, and polite. The rooms have always been very clean, and if you ask for something, they bring it very quickly. I wish all of the BWP that I have stayed in were as good as this one.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your feedback Lisa, we appreciate your kind review and I will be sure to pass your compliments on to the staff! See you again soon!

"Far exceeded expectations!"

5
Connie V, Amsterdam 23/05/2021

Beautiful hotel, aesthetically appealing lobby, dining area, and rooms. I expected an average hotel experience, and this was outstanding. Managers were professional and customer-oriented, a rarity these days!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Connie, we appreciate the feedback and I will be sure to pass your compliments on to the staff and wish you safe travels!

"Very nice and comfy"

4
Leon K, Sanford, Florida 21/05/2021

We stopped here after a long. 12+ hour day of driving. Though a bit pricey, it was well worth it. The hotel was very clean and well taken care of. It was also convenient to the Interstate so we could easily get back on the road in the morning. there were quiet a few restaurants nearby as well, another plus. The hot breakfast was OK, good bacon, but dry eggs. But it was OK. All in all, a very nice place.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your feedback Leon! We appreciate your review and I will be sure to pass your compliments on to the staff. I am happy to hear that after a long day of driving we were able to provide you with a home away from home.

"Wonderful Surprise"

5
User 20/05/2021

Lovely hotel. Safe area, easy off the highway. We truly didn't expect to have that quality of hotel for such a reasonable price. Everything is updated to new Best Western standards, and it is great. Clean, well laid out rooms, with a modern boutique feel. Location is super with lots of restaurants near by. Hotel is dog friendly, which is necessary for us, as we travel with our girl. Also nice was to have laminate flooring in our dog friendly room. Hotel was spotless. Really appreciated their COVID safe standards. Front desk staff on check in was very friendly, and I met the owner while checking out,. He clearly takes great pride in his beautiful property, and rightfully so. Big investment, and he ensures that it is run well so all his guests are comfortable. Will be back on our return trip south. Truly a great stopover hotel for us snowbirds. Bonus to have a washer and dryer near our room, as a leaking cooler got my clothes wet...

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Pam, I am so happy we were able to provide you with a wonderful nights rest. We hope to see you and your four legged companion again on your next trip through CPU. Safe travels!

"We would stay there again"

5
User 12/05/2021

Good location, welcoming staff, clean room, and good shower. The only drawback was the location of the bathroom at the other end of the room away from the beds. That makes it some what of a pain in a very dark room at night, especially for older travelers. The hotel provides a hot breakfast for guests.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, we appreciate your feedback and are happy to hear that you enjoyed your stay with us overall. We hope to see you on your next visit to CPU and hope you stay safe in your travels!

"First time in Champaign... a very bustling area, in a good way."

5
WisconsinAl, Cato, Wisconsin 05/05/2021

This was our first stay at the Best Western Plus in Champaign, as a stopping spot on our return trip from The Villages, FL to our home in Wisconsin. The hotel itself was immaculate, and appeared newly constructed / renovated. First BW+ that we stayed in that had a hard surface floor... this is a great idea that was a long time coming. A great way to minimize one place that is difficult to keep clean... great job Best Western. The area around that hotel is very bustling... LOTS of restaurants in the area. Even the breakfast was very good, in this time of covid! There was a 'server' for easy over eggs and sausages (I built a sandwich with a bagel!).

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review! We appreciate your feedback and I will be sure to pass your compliments on to the staff. We hope to see you again when you visit Champaign. Stay safe in your travels!

"Will not stay here again"

1
thudloader, WI 28/04/2021

We always inspect the bed first thing when getting to our room. The mattress pad was stained. Upon looking further, the sheets were stained. I called the front desk and told the person who answered, what we found and asked for another room. He came to the room with keys to another room. He wanted me to show him the stain, like he didn't believe me. No apology. He said he would talk to housekeeping. The other room was fine. This hotel is dated and not real clean. The tub in the bathroom has a curved bottom and is slippery. I almost fell but caught myself with the grab bar. My husband also had problems with it. The breakfast was adequate.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your feedback, I would like to apologize for the housekeeping issues and service issues you experienced during your stay. We would love to hear from you directly to identify the person you spoke to and use this as a retraining opportunity. Thank you again for bringing this to my attention, stay safe in your travels!

"Mrs. Nelson"

5
User 25/04/2021

This is the best moderately priced pet friendly hotel that we have ever stayed at! The room was clean and the flooring was a type of laminate flooring instead of carpet. What a great idea! Easy for the staff to clean, no pet hair, no smell. Even though I have a pet, we have stayed at other pet friendly hotels where the carpet smelled so bad we could hardly stand it. There was an outside pet area with waste bags and waste can was provided. A decent continental breakfast as well. Friendly staff. Great job!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Jacquelynn, I will be sure to pass your compliments to the staff. We hope to see you and your four legged companion again soon!

"Enjoyed our stay"

5
User 24/04/2021

Jay who is from India learned that I like Chai Tea so the next morning he brought up his homemade tea which was excellent. Hotel was clean and comfy and a good value as well. Also was close to restaurants and shopping.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, I will be sure to pass your compliments on to Jay and the rest of the staff. We hope to see you again soon to share another cup of Chai!

"Beautiful Hotel"

5
User 23/04/2021

This hotel was beautiful and clean!! Easy to find and centrally located to EVERYTHING! Staff was friendly and a FULL breakfast was offered unlike the one we stayed in in Hubbard, OH. Highly recommended!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Nancy, I will be sure to pass your compliments on to the rest of the staff. We hope to see you again soon!

"College visit- mom's weekend"

5
User 11/04/2021

Very accommodating. I am on a knee scooter and they switched our room with no problem for easier access to front of property for me. Very clean and rooms were nice. Clean bathroom and very comfortable bed. Large flatscreen tv with tons of channel options. In room fridge and coffee/tea bar. Enjoyed the staff as well. Front desk staff were great and very friendly. Everyone wearing masks. Felt safe there.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Jen, we appreciate your feedback and I will be sure to pass your compliments on to the staff. I am happy to hear that you enjoyed your stay with us and hope to have you as our guest again soon. Stay safe in your travels!

"Deserves all 5 stars!!"

5
Griselda G, Niles, Michigan 10/04/2021

Nicely remodeled, clean, spacious and friendly. Great rooms for families with very comfortable beds, and great quality tv. Citrus scent toiletries. Would buy! Amazing staff. Clean and spacious entrance, breakfast area with very good selection. Would definitely stay here, again.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Griselda, thank you for your feedback! I will be sure to pass your compliments to the staff. We hope to see you again on your next trip to Champaign! Stay safe in your travels.

"LadyS - Best Western Plus Champaign/Urbana IL stay"

5
User 07/04/2021

Excellent customer service. Very professional, polite and friendly front desk staff. Professional appearance too. Spacious and very clean rooms. Encountered minor mix ups at check-in, but the staff accepted full responsibility and handled the situation promptly and to our satisfaction.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, we appreciate your feedback and I am so pleased to hear you enjoyed your stay with us. I will be sure to pass your compliments on to the staff and we hope to see you again soon on your next visit to Champaign! Stay safe in your travels!

"Great pick!"

5
melissaw97, Quincy, Illinois 02/04/2021

Deserves all 5 stars!! Newly remodeled. Staff was very accommodating and friendly. Rooms didn't have carpet! Thank goodness! Nice and clean. Extremely reasonable! Would definitely stay again! Was also located in midst of shopping and lots of restaurants!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Melissa, we appreciate your feedback and I will be sure to pass your compliments to the staff! See you again soon!

"Great place to stay"

5
User 01/04/2021

We enjoyed our visit at the Best Western in Champaign. We stopped while traveling, but made sure to book for while we were on our way home too. The staff was very friendly, and it was so nice to have a hot breakfast!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, I am so pleased to hear you enjoyed your stay with us and will be sure to pass your compliments on to the staff. See you next time! Stay safe in your travels.

"Nice hotel, friendly staff"

5
User 01/04/2021

Hotel was very clean, quiet, and the staff was very friendly and helpful. The indoor pool was open during our stay and was very nice also. If you are looking for a clean, quiet hotel to stay at and relax while you are in Champaign, then I recommend this one.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review! We appreciate your feedback and I will be happy to share your compliments with the staff. We hope you will choose us for your next visit to Champaign. Stay safe in your travels!

"Nice place to stay"

4
TennHart, Nashville, Tennessee 24/03/2021

Overall was a nice place to stay. Clean, with refrigerator and microwave. Lot's of snacks downstairs. Very comfortable bed. No carpeting which is, I think a good change. All in all a pretty good stay.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, we appreciate your feedback and are happy to hear you found your stay comfortable and clean. We hope to see you again soon and wish you safe travels!

"Just a get away"

5
User 23/03/2021

I enjoyed my stay here very,very clean, modern looking, customer service was excellent this will be where i stay when I'm in the Area. I was super impressed with how friendly the staff was. The price was nice as well.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Kinae, I will be sure to pass your compliments on to the staff and we look forward to having you as our guest again soon!

"Overnight stop"

5
User 20/03/2021

We stopped for an overnight stay on our way back from a family trip. We needed three rooms to accommodate our large family, and we were able to get rooms close together even with our needs for different beds. Rooms are newly remodeled, were very clean, and beds very comfortable-all for a very reasonable price!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Mindy, we appreciate the feedback and I am so happy to hear you enjoyed your stay with us. We hope you will consider us again on your next trip through Champaign. Stay safe in your travels!

"Weekend stay"

5
User 15/03/2021

Our room was clean and quiet. We were nearby to many shopping and dining options. Parking was safe and well-lighted. The hot breakfast was very good with many items to choose from. The pool was refreshing.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Bruce, we appreciate your feedback and we are so happy to hear you enjoyed your stay with us. Stay safe in your travels!

"Clean, updated rooms with reasonable rate and lots of noise"

3
113wearytraveller, Chattanooga, Tennessee 08/03/2021

Apparently this location is a popular place for locals. Very noisy and not exactly family friendly. Complaint to the front desk seemed to resolve the noise issue in the room above ours. Room was clean and the bed was comfortable. Front desk wasn't sure how to apply BW gift card payment at check in. Manager had to resolve. Parking is limited if pulling a trailer/RV.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, we appreciate your feedback and on behalf of the staff I would like to apologize for any disturbances during your stay with us. We will work harder at providing a peaceful stay for all guests. Stay safe in your travels and we will see you again soon!

"Energy Auditor"

5
User 08/03/2021

Very accommodating, my 4th stay here, clean comfy rooms, and the complimentary bfst is a refreshing touch these days. Jay at the gront desk is a great help, and i highly recommend staying here if you are in the area.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Jeremy, we appreciate your feedback and will be sure to pass your compliments on to Jay and the rest of the staff. We hope to see you on your next visit to CPU!

"AMAZING!"

5
User 04/03/2021

Ayden was very helpful at the front desk, she did a amazing job at checking me in and was really friendly and fast ! I will be back, Breakfast was amazing also and the bed was also comfy and no problems or noise like most hotels!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Amy, we appreciate your feedback and I will be sure to pass your compliments to Aydien! Stay safe in your travels, See you again soon!

"Overnight stay"

5
dnak1957, Key Biscayne, Florida 21/02/2021

Wonderful stay! Jay who assisted us at the front desk was most pleasant and helpful. Beds were super comfortable and the rooms are up to date with all the latest amenities. Didn't use the pool but it look like it was well maintained. Stayed on a Saturday night and restaurants in the area had very long wait times 45 min. our longer. Highly recommend this hotel though. This is a 10 rating for for me.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, we appreciate your feedback and will be sure to pass your compliments on to Jay and the rest of the staff! Stay safe in your travels!

"Clean, well-appointed, reasonably priced hotel"

5
RoscoMN, Minneapolis, Minnesota 21/02/2021

The rooms are recently remodeled and stylishly decorated, including tasteful laminate flooring and comfy mattresses. Windows open slightly to get fresh air. The linens seemed very clean. The price has always been reasonable, and the hotel is pet friendly. Guest compliance with mask rules is lackluster, and some cleaning/maintenance staff refused to wear masks, but front desk staff always wore masks. We frequent this hotel on our trips from MN to TN, and it has yet to disappoint.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Rosco, we appreciate your feedback and will be sure to follow up on staff compliance with mask policies. Thank you for bringing this to our attention as we take Covid very seriously. We look forward to hosting you again very soon. Stay safe in your travels!

"Best hotel ever!!!"

5
User 02/02/2021

This was one of the best, Best Westerns i've been to!! The lobby was amazing and clean the rooms were breathtaking and the bed was so comfy. Even came with a bluetooth speaker. If we had stayed more than one night I definitely would've taken advantage of the extra amenities!! I can't wait to go back.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Essence, I am happy to hear you enjoyed your stay with us and will be sure to pass your compliments on to the staff and management. Stay safe in your travels!

"Excellent service!!!"

5
User 01/02/2021

We are glad we found this hotel ♥️ It is awesome and it has all the Covid-19 requirements. Excellent staff. The bedroom is extremely clean and comfortable and it has a good location, near a lot of food places.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Cami, we appreciate your feedback and will be sure to pass your compliments on to the staff and management. We look forward to hosting you for your next visit to CPU and hope you stay safe in your travels!

"Great value, very clean, friendly staff"

5
LindseyC277, Denver 31/01/2021

I had a great evening at this Best Western. It is obvious the owners and staff earnestly care about their business and their customers and are actively reinvesting in upgrading the property and keeping it safe and clean. The room was spacious and the bed was really comfortable. I would absolutely stay here again!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Lindsey, I will be sure to pass your compliments on to the staff and management. We do our best to make sure each guest has a quiet, clean and pleasant stay and experience every time. Stay safe in your travels and we look forward to your next visit!

"Great Value for Money"

5
mhparekh, San Jose, California 19/01/2021

We stayed 2 nights when we went to drop our son at UIUC. The hotel is well maintained and seems to be recently renovated. It is also clean and they are following all the guidelines for COVID safety. I would reccomend this hotel.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your feedback, we appreciate your review and will be happy to share your compliments to the staff. Stay safe in your travels!

"Beautiful "

5
327marcys, Des Moines, Iowa 17/01/2021

Beautifully redecorated, clean, friendly, comfortable, a much deserved 5 star review. Only issue was pulling in the correct driveway. Hotels are on each side, we missed the correct drive twice in the dark but had a good laugh over it.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your feedback Marcy! I will be sure to pass your compliments on the to staff. We appreciate your review and look forward to your next visit. Mind the driveways!

"The changes are noticeable & wonderful"

5
Beth K, Winthrop Harbor, Illinois 27/12/2020

We've been staying at this property for 6+ years having U of I peeps in our world. Now that this is the BWP and all renovated - even better and love the updates! Felt welcome and enjoyed a one-night stay on Christmas. Really enjoyed the modern finish and the laminate/hardwood flooring in our first floor room. Makes great sense! Bed was comfy and we will be back. Was just nice to feel safe and comfortable in these tricky times.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Beth, I appreciate your feedback and am happy to hear you love the updates! I hope you have a joyful holiday season and stay safe in your travels. See you again soon!

"Mostly a very good experience"

4
User 26/12/2020

My stay was brief but all the rooms and accommodations were clean. The only issue I had was the wifi. There were no passwords provided with the door keys like you would find at other hotels. I expected to see the password and instructions somewhere in the room but none could be found. Calling down to the front desk resolved this issue. Would be nice to find a laminated card on the desk seeing as most people will want to connect to it. The other thing was, throughout my time on their wifi it would continuously drop connection. After about 3 times of this happening I gave up. Given that this was a brief overnight stay, it wasn't too big of a deal. However, if I would not recommend if you need a consistent wifi connection.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your feedback Chris, I am sorry to hear about the Wi-Fi oversight as usually the code is stamped to the key sleeve as well as the maintenance issue in regards to the Wi-Fi as well. I will be sure to follow up with our tech support, thank you for bringing this to my attention. We wish you a happy holiday season and hope you stay safe in your travels!

"Very New and Comfy"

5
MarissaJ15555, Chicago, Illinois 26/12/2020

The hotel was very recently updated and everything was New and clean. We found out the pool was open as well. The bed was also so comfortable we didn't want to get up in the morning. We will definitely stay again!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Marissa, I appreciate your feedback and am so happy to hear you enjoyed your stay with us! Wishing you a happy holiday season, Stay safe in your travels!

"Great bargain for business travelers"

5
User 24/12/2020

Recently refurbished with all wood floors the rooms are spacious and adaptable for multiple needs. Negotiate a long term rate for extra benefit for contractors and construction workers who are on per diem. Talk to Rose for the best assistance. Microwave, frig, work out area, in-door pool all great for the business or construction traveler.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Greg, I will be sure to pass your compliments to Rose and our management team. I hope you have a wonderful holiday season and stay safe in your travels. See you again soon!

"All around 5 star experience"

5
User 11/11/2020

I would highly recommend Best Western Plus. I would give them 10 stars if I could. The front desk staff was very Courteous with our middle of the night check in. The room was very clean and spacious. For a person who is constantly waking up in the middle of the night, their pillows and mattresses were so comfortable I was out like a rock and didn't wake up until almost checkout. I even called them when I got home to ask about their bedding. They took the time out for me to go to a room and take a picture of information on the bedding and the pillows and email to me. If I ever make my way back down through that area, I defiantly will go out of my way just to stay there. I've stayed in many hotels throughout my life in many different states throughout the country this place is #1 to me with the staff and my experience. I would highly recommend this place to anyone you won't regret it.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Jennifer, I am so happy you had a good experience at our property. I will be happy to pass your compliments on to the staff. We look forward to having you as our guest again on your next trip through Champaign-Urbana. Stay safe in your travels!

"Great Stay even during Covid"

5
User 10/11/2020

I travel once a year from TN to WI to visit family. This trip was also for business this time. I typically stay in the Champaign area. We spoke with Marcus and he was very pleasant during the booking process and answering questions. When we arrived they had us in the wrong room as we wanted two queen beds instead of one queen bed. They were super nice and moved us immediately to a different room. It was quiet and the facilities were very nice. We would stay there again.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Darcy, I am happy to hear we were able to adjust the room for you and apologize for the mix-up. I'll be sure to pass your compliments on to the staff. We look forward to having you as our guest again on your next trip to Champaign-Urbana. Stay safe in your travels!!

"Cold but nice room"

4
CaptTrouble, Hudson, Wisconsin 05/11/2020

My husband and I and our cat stayed here one night recently. We were able to check in late (about 9:30 pm), and we paid $25 additional for our cat. It was a very windy, cold night (around 20 degrees) and we carried our belongings from a side entrance near the pool. It was a modest walk, no problem for either of us except for the number of trips we needed to make. This is a very quiet hotel in a quiet area, located with other hotels. The lobby and hallways were very clean. Masks were required to enter. Our room was very nice but very cold and sterile. It was cold psychologically and physically. When I walked over to the window that had a view on a side lot, I discovered the window was open! I closed and latched it. But still, there was a LOT of cold air leakage on that side of the room. And our room door slammed no matter how careful we were. I felt bad for anyone trying to get an early night's sleep. The room had attractive furnishings, much like a starter apartment where 20 somethings had gone out to IKEA and Bed Bath and decorated it all in shades of gray. There was gray vinyl plank flooring and no carpet as it was a pet friendly room. There was a huge flaw in the flooring in the center of the room that you needed to avoid. I don't think it was sharp, just a bump, an installation error that can't be fixed. The bathroom was very crowded but the main room with chair and foot stool was more spacious. Bedding and pillows were fairly good with two small pillows for each person on the King bed. One pillow was more stuffed, the other less. They were fairly small and you had to sleep at an angle for neck support. Our cat did NOT like the room. He sniffed the floor and furniture a lot and was very agitated all night. I can only guess that he smelled dogs? I don't know, but he was happy and slept well in another hotel the next night. The lighting in the room was inadequate and very harsh. My husband said he felt he "was staying in a laboratory." Our room had a charging cube that was helpful for our iPhones. And, there was a charging station for electric cars on the first two parking places at the pool side entrance. Overall, we are grateful that this hotel accepted our cat. And, I was grateful that there was NO sign of pests inside or outside this hotel, as the Marriott Residence Inn next door had a rat trap (not mouse) next to one of their back doors.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you so much for your detailed review. I deeply appreciate your feedback and are happy to hear you enjoyed your stay overall. We hope that during your next stay with us we can ensure you and your four legged companion can get an excellent nights rest. Stay safe in your travels!

"Best place to stay in Champaign Il"

5
User 20/10/2020

Fast friendly service no BS the whole property was super clean pool was very clean the owner spares no expense for comfort and reliability this is the place to stay in Champaign. Took literally minutes to check in and no effort to check out.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your kind review, we all appreciate your feedback and I will be sure to pass your compliments on to the staff. We do our best to provide an efficient, friendly and sanitary experience from the first call to the goodbyes and appreciate the recognition. Stay safe in your travels and we will see you on your next visit to CPU!

"One night stay"

5
Escape525894, Gainesville, Florida 16/10/2020

Very polite and helpful staff. Rooms clean. Complimentary bag breakfast very appreciated for a fast transition back to the road. Beds and pillows super comfortable!! Pet friendly. Nice to see vinyl plank floors.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, we appreciate your feedback and I am very happy to hear you enjoyed your stay with us. I will be sure to pass on your compliments to the staff. Please stay safe in your travels and we look forward to having you as our guest again during your next visit to CPU!

"Super nice newly renovated hotel for a budget rate"

5
User 03/10/2020

Super great staff and very clean all around, lobby, rooms, pool, would stay here again for sure. Very reasonable pet fee, nice beds, perfect for a quick trip to University of Illinois for a visit. Rose at the front desk was super helpful.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Gregory, I am so pleased to hear you enjoyed your stay with us and will be sure to pass your compliments on to Rose and the rest of the staff. Stay safe in your travels!

"Very nice clean friendly place to stay out I was so impressed I stayed another night"

5
ddevenuta, Dubuque, Iowa 28/09/2020

Very close to shopping area's. I went to visit family that where camping and it was a great location of the hotel I have reached each one in the area and this was the best price and best reviews. Very clean

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, I am so happy to hear you enjoyed your stay with us and we hope to have you as our guest again soon!

"Breath of fresh air!"

5
Shanastep, Rolla, Missouri 31/08/2020

After an unsavory experience at a different hotel (in a different city) the night before, my 5 year old son and I were over the moon with the BWP in Champaign! Beautifully maintained property, inviting and spacious lobby, swift, friendly and contact-less check in and check-out. All common areas were clean and well- lit. The room was spacious and very clean. We appreciated the large tv and satellite channel options. The location is on a side street, easy access to the interstate without the noise. Perfect! The bed and pillows were very comfortable. We thoroughly enjoyed a relaxing and safe experience overall.

Front Desk, Owner at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Shana, we appreciate your feedback and are happy to hear you enjoyed your stay with us! We will be sure to pass your compliments on to the staff. We look forward to having you as our guest during your next visit to Chambana! Stay safe in your travels!

"Excellent Value for your money"

5
User 29/08/2020

I have been staying at this property every week for 3/4 nights for the past few months (my work takes me to Champaign every week) and have found it to be a great value. The hotel was recently renovated, the lobby, facilities and rooms are all neat and clean. The staff is excellent from the front desk to the owner. Great place to stay if you are in the Champaign area, close to a lot of amenities, shopping and highways.

Front Desk, Owner at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Nadeem, we appreciate your feedback and are happy to have you as a regular guest with us! We will be sure to pass on your compliments to the staff. Stay safe in your travels!

"Great stay!"

5
User 23/08/2020

During these unprecedented times of COVID 19 It was a fantastic stay here for me and my family!!!! Excellent service, extremely kind staff, pool was excellent for my family and the room was clean, comfortable, and very beautiful!! Definitely recommend people to stay here!!! I also want to take a minute and say thank you to Jay for helping with anything we needed and getting me set up with rewards!! Such a fantastic gentleman!!

Front Desk, Owner at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your kind review! We will be sure to pass on your compliments to Jay and are pleased to hear you enjoyed your stay with us. We look forward to seeing you again soon, stay safe in your travels!

"Clean and comfortable"

5
deeh100, Charleston, West Virginia 19/08/2020

The staff was so friendly and polite. We were on the road for over a week and this was by far the best experience we had in a hotel. The bed was fantastic and the pillows perfect. Slept all night without waking up for the first time in days. The noise level was very low. When we left we received a bag with an apple ,a water a muffin and a granola bar to make up for no continental breakfast. The room was quite large and there were USB ports aplenty. Definitely the place to stay.

Front Desk, Owner at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, we appreciate your feedback and are pleased to hear that you enjoyed your stay with us. We hope to have you as our guest again on your next visit to Champaign-Urbana. Stay safe in your travels!

"Good value"

5
pe471, Minneapolis, Minnesota 15/08/2020

Just stayed at this Best Western and was very pleased. We relied on previous TripAdvisor reviews. They did not disappoint. Stephanie was very helpful when we checked in. We had a little kuffel with keys, but it was easily resolved. Appreciated how courteous other guests were with mask wearing and waiting for the next elevator. The ‘grab & go' breakfast was more than adequate. The place was very clean. It was an easy in and out. Sorry we didn't have time to use the pool. Glad to see it was open with posted safety recommendations.

Front Desk, Owner at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, we will be sure to pass on your compliments to Stephanie and are pleased to hear you enjoyed your stay with us. We look forward to having you as our guest again soon, stay safe in your travels!

"No complaints"

5
User 13/08/2020

This Best Western Plus has very courteous staff. Rose was friendly and professional when I checked in and Markus up front is a pleasure to talk to. The owner Jay is very attentive to his guests. The hotel itself is clean and everything looks brand new. Laundry room is clean, parking lot is big and can hold any type of vehicles. The snack section is dangerously well stocked. Well worth the price. 10/10 would stay again.

"Business trip"

5
User 10/08/2020

Great clean hotel. In town for work have stayed at this hotel for the last 11 weeks. Would be a place I would bring my family to. Many restaurants close by and alot of stores within blocks from the hotel. Indoor pool and workout center.Jay the manager takes pride in his hotel.

"Wedding"

5
User 10/08/2020

We were very impressed with everything the staff could control. They were helpful, kind, and happy to have us. The cleanliness was great. I recommend this hotel to everyone. There were other guests partaking in activities that caused an unpleasant smell, and the staff spent a lot of time cleaning the carpets to make it better.

"One of Our 3 favorite Best Westerns"

5
meldonv, Bloomington-Normal, Illinois 09/08/2020

We were "blown away" By Our Rm (#238) !! Spacious w/ a Jacuzzi/whirlpool Annnd Very CLEAN w/ an Equally COMFORTABLE Bed !!! Our check-in Was flawless = QUICK including The reuested upgrade ! Jay The Mgr. Was Great in these RE:

"*IF THIS HOTEL IS AVAILABLE... BOOK IT*"

5
User 06/08/2020

I am usually hesitant about leaving reviews unless the service was either so terrible that I need to warn people to stay away from the business or the service was so close to perfection that there is something that needs to be said about the way they conduct their business. Jay and his staff have truly perfected how to run a business properly. I have been traveling the country, staying in numerous hotels for about 7 years now and this might have to be the best hotel I have stayed at, during my travels. Some key factors as to why I am giving this hotel such a high review. It is so conveniently located to shops and restaurants of any kind. I have been staying at this hotel close to a month (for work) and I have needed to shop for clothes, get a haircut, groceries, electronics and all of those shops are within 5 minutes of the hotel. Due to Covid -19, I've noticed many hotels (in different states) cutting back their staff, due to fewer visits from guests. This unfortunately puts a strain on the front of house staff because now they were in charge of housekeeping which was a result of very poorly maintained rooms. Jay and his staff have this hotel so well managed that not only are the rooms cleaned from top to bottom each day from his professional house keeping staff, but the lobby, work out area, elevators are constantly being kept up with, through out the day and even evening. I believe it was Markus who noticed that I had been checking in and out of the hotel and informed me that due to my schedule, they would do their best to make sure that I am staying at the hotel for the best possible rate they could offer. All I was doing was renewing a room key, so he did not have to go out of his way to do that. Rose has been such a great help during my stay as well. If you notice through out this review, I am using a first name basis because they all go above and beyond to let you know that they are there to help and make sure that your stay is the best that it can be. Jay and his staff have made my stay in Champaign/Urbana a memorable one.

"Super clean hotel with great service!"

5
kennethmU3438AA, Provo, Utah 02/08/2020

This hotel is managed very well. Everything was clean and well thought out. The service was amazing and the amenities were well worth it. They hotel was able to keep the pool open, provide grab-and-go breakfasts, and maintain a safe, sanitary environment for their guests. There are a lot of hotels to choose from in the area but this will always be our first choice.

"Best in Town by far!"

5
User 01/08/2020

I was coming in from out of town and stayed 1 week at a neighboring hotel and couldn't take it any longer - it was dirty and run down - I saw this place on line and it looks just like the pictures. Rooms are supper clean and the staff is wonderful. We brought our dogs and pet friendly they are! We stayed 3 weeks and never had a bad minute! Beds are great, linens are clean and towels are white! Yep not over washed and gray...I would stay here over any other hotel in the area!

"Great hotel!!"

5
User 31/07/2020

The rooms are so clean. The staff was so friendly and helpful, great fitness center, and pool. Nice clean bathrooms and beds. Overall I had a great experience! Would recommend to anyone. Definitely gonna stay here again

"Just book it!"

5
BChamp73, Atlanta, Georgia 29/07/2020

We stayed here the night of July 19th, while on our way to Wisconsin... and liked it so much that we booked it again on our return trip and stayed there again a week later. The hotel itself was recently renovated, and we arrived finding it immaculate. The lobby was very clean and organized, and the check-in process was smooth and efficient. For both stays, our room was also immaculate, and we were especially pleased to find the room cool with the A/C running as it was pretty warm out both days we stayed. The rooms looked better than the pictures on Orbitz - they truly didn't do justice. The entire staff was extremely friendly and accommodating - and each one wore masks. We felt extremely safe while staying there, considering the COVID pandemic. Only a couple things to note for improvement: during our second stay, we found the shower to be a bit messy, as there were quite a few hairs on the shower walls, and the curtain was a little gross and needed to be washed. Lastly, our room was adjacent to a noisy family that had a crying baby and a barking dog. They finally quieted down around 10PM, but the walls do allow noise to carry. All in all, our stay was great, and we'd likely book there without hesitation the next time we're driving thru to visit family in Wisconsin. And shout out to Rose who was very fast, friendly and efficient during check-in. She is the perfect ambassador for Best Western and she needs be promoted with a huge raise! Thanks Rose!

"Hotel stay"

5
User 28/07/2020

Great hotel clean atmosphere the front desk clerks are nice and easy to talk to. Beds are clean with soap and shampoo etc. overall 5/5 no complaints for the price. Highly reccomend to anyone in the champaign area

"Impressive "

5
tartegirl50, Vicksburg, Michigan 26/07/2020

Stayed one night with my dogs. $25 pet fee, keep in mind. Had a pet friendly room, no carpet, very idea for people traveling with dogs. The property was clean, room and hallways immaculate. No continental breakfast due to Covid 19, but coffee is available, lots of restaurants in the area, Panera Bread is located within 4 to 5 minutes. Only issues I had was parents letting their kids run amuck in the hallway and pool area. I was going to be brave and go to the pool, but to many kids and assuming it was their parents in the pool area and possible chances of catching Corona from that group. And their was some people I found questionable, due to the way they were acting. Staff was courteous and friendly, helpful and professional. Bed was comfortable. It's a nice place to stay, especially for the price. Other than that, my stay was good.

"Best in a bad (pandemic) situation"

4
blonergan, Elmhurst, Illinois 26/07/2020

We stayed one night at the hotel during the pandemic. After reviewing over a dozen other hotels that all had sketchy reviews (man living in hotel, drug deals in parking lots, hallways reeking of pot, no safety measures), we chose Best Western. Quick and easy check-in with plexiglass at the counter separating workers from guests, hand sanitizer, masks required. No carpet in the room, which is ideal. Clean room. $25 pet fee, whereas other hotels in the area had ridiculous $100 fees. We've brought our dog to tons of hotels and have never paid more than $25 to bring her. Lots of restaurants in the area. Easy access to highway.

"Good and clean. Tremendous value"

5
barbross, Cincinnati, Ohio 24/07/2020

We are reward members at another chain but based on comparative reviews decided to stay at this hotel. We were not disappointed at all! Loved the luxury vinyl flooring in lieu of carpeting especially during these times. Management couldn't have been nicer. Well done Best Western. Impressive!

"Happy Trucker"

5
User 23/07/2020

After a long day with dealing with ac going out in my rig. I made once call that set me free. The welcomed me and my rig with open arms and smiling faces. Room was clean ( im very OCD) and cooled. Didnt want to check out but i would stay here whenever im in area. Great location!!!!! Breakfast was great even dealing with the new changes

"Nice updates! "

5
User 22/07/2020

This is the nicest Best Western I have ever stayed at, I thought I had walked into the wrong hotel at first. The updates do a lot to elevate the look and feel , room looks like it belongs in a higher end hotel . Bed was very comfortable , tv was big, and room was clean, which was all I needed. Front desk staff was friendly and check in process was smooth. My only complaint is not the hotel itself, but with other guests. The people above me were constantly walking back and forth , I'm not sure if the new flooring added to the noise or not. They did quiet down about the time I went to bed, so I did get a good nights rest. I would suggest getting a 2nd or 3rd room floor with that in mind, however I would definitely stay here again if in the area.

"This hotel was very clean!"

5
User 20/07/2020

The hotel is very clean, , beds are very comfortable, and hotel is in a nice area. Jay at the front desk was so friendly and helpful. Needed to do laundry and to our surprise, they have a very nice quest laundry room. They have a grass area for pets. With doggy bags and a trash in the area. I highly recommend this hotel.

"Great stop while traveling through"

5
jerboy23, Columbus, Ohio 16/07/2020

I was a bit concerned about this hotel due to the great price I paid, however it's a steal. The hotel looks brand new. All facilities were clean and the pool is now open (with social distancing guidelines). From the pleasant greeting at the front desk to the room (which was a bit strongly disinfectant smelling at first walk in), everything was fantastic. The beds are very comfortable and the shower had great pressure. It's also within a very short driving distance from several restaurants and shopping. You could probably walk, but it's not walker friendly around the area with several other hotels nearby. Thanks for the great stay through town!

"Great customer service"

5
User 02/07/2020

Upon a late arrival, Jay was incredibly helpful in getting us a quick, friendly check in so that we could settle in. He informed us of all updates to policy due to COVID. Our room was spacious and VERY clean! We had everything we needed. In the morning as hot breakfast has been paused due to COVID, they were awesome and had brown bag breakfast with packaged items and water ready for guests. Customer service was great and would definitely recommend!

"Amazing Hotel and Staff"

5
Brent S, Milwaukee, Wisconsin 01/07/2020

This is the only hotel I stay at when in town. Its the cleanest and has the best staff I've seen compared to many other hotels around! And Trust me! I travel for work and Im in a different hotel every night! This place is a home away from home for me when Im in town!

"Very clean room and friendly staff."

5
User 28/06/2020

The room is very clean. The room looks renovated. And the staff in counter was friendly and helpful. Sack breakfast is a great idea. I feel that I am lucky to choose this hotel. And definitely, I would try this hotel if I get another chance.

"Beautiful place, lots of amenities, walking distance to so much!"

5
no1important, Chicago, Illinois 05/06/2020

Spotless, beautiful and no need for a car here, hope I stay here again! With covid, they have made creative and convenient changes, very thoughtful and careful place! I have to write 18 more characters.

"Very nice"

5
User 18/05/2020

Recently updated, modern, clean, and nice. GREAT beds, very comfortable, good night sleep. Reasonable rates, including for our pooch. Would highly recommend. (The breakfast room and pool area were lovely, but currently closed due to the COVID19 restrictions.)

"Price Point Positive"

4
Richard H, Wyoming 24/03/2020

Traveling over five hundred miles we were ready to end our day on the freeway. My wife and I had reservations at the Wingate by Wyndham. Check in went smooth, helpful night desk clerk was on duty. We had a clean, comfortable double bedded room which was a sight for sore eyes. Beds were comfortable, nice shower, and plenty of hot water. Breakfast was had a good selection of hot and cold offerings. The breakfast lady greeted us with a hearty good morning, a nice touch. The competitive price brought us in but the service and quality of accommodations will bring us back.

"Good Stay"

5
pameladalton, Reno, Nevada 15/03/2020

Quiet,Clean ,great location,restaurants close by, interstate close, breakfast was okay. Coffee in rooms, large rooms.comfy bed, indoor pool,I would recommend this location and I will stay again on business and pleasure trips.

"Our Family reunion at Wingate."

5
akreicker, Indianapolis, Indiana 19/02/2020

Our Family Reunion at Wingate was amazing! The staff bent over backwards to make our family welcome. The hotel was completely remodeled and the experience was awesome. It was like having our family be welcomed home. The meeting room was a great place for the family to gather and the friendly staff was there to help. Selina was amazing.

"Pool Heater for room did not work and no towels"

2
Steve S, Mount Sterling, Illinois 22/01/2020

We arrived and were told that there was heating issues in the pool. We had the grandkids staying with us and no where else to stay. I was verry cool in the pool area the water was somewhat warm, at least warmer than the air. The second day no improvement on the heat and the water was cooler. You would have thought they would have turned up the heated pool to compensate for the air temp. There were no towels at 4pm on Saturday in the pool. I went to the desk and the clerk said they were working on the towel situation. An hour and a half later and no towels. So my wife went to the front desk and they gave up had towels to dry. So my wife went to the room and retrieved our bath towels. I had to call the front desk and ask for more towel. Oh, also we had a reservation for 2 adults and 3 kids and they only had 3 towels in the room. I called for the towels and she asked me to pick them up at the front desk. Got the towel bag back to the room and she game me 2 bath towels and 3 hand towels. I told her there were 5 in the room. 3rd time we have stayed here and worst stay. We normally stay at the Comfort Inn on Lincoln. Never in 10 stays had a bad experience. Probably will keep staying there or find another hotel before we will come back here. Not even recognized as a rewards member. Some of your hotels do a great job of that. Use to stay at the hotel that was a Wyndam hotel close to the Univ. of ILL. It is now a Holiday Inn Express. Always had great service there. You have a ways to go to reach the service that we get at a choice hotel location.

"Cold and unimpressed dorm atmosphere"

2
John F, Charlotte, North Carolina 22/01/2020

Cold and unimpressed dorm atmosphere. Noisy hallways. Minimal lighting and decor in guest room. Poorly lit hotel signage. Would not recommend this hotel, while there are other options surrounding it. On our cross country travels, this was a big disappointment.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.