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Best Western Plus Hotel Champaign/Urbana Inn, Champaign

516 W Marketview Drive, 61822-1391, Champaign, United States - Siehe auf einer Karte
Best Western Plus Champaign/Urbana Inn - Aussenansicht Das Best Western Plus Champaign/Urbana Inn ist ideal in Champaign Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das vollständig renovierte Best Western Plus Champaign/Urbana Inn liegt zentral an der I-74, nur fünf Minuten vom Stadtzentrum von Champaign entfernt. Gäste erwarten großartige Restaurants und Unterhaltungsangebote. Die University of Illinois, wichtige Geschäftsviertel, Freizeitattraktionen für Familien und große Sportstätten befinden sich ganz in der Nähe. Gäste dieses Hotels werden den Komfort und die ideale Lage schätzen.

Best Western Plus

Hotel Champaign/Urbana Inn




Vorteile des Hotels

  • Kostenloses komplettes amerikanisches Frühstück
    Kostenloses komplettes amerikanisches Frühstück
  • Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
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Bewertung unserer Kunden

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Certificate of Excellence 2019
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"The changes are noticeable & wonderful"

Beth K, Winthrop Harbor, Illinois 27/12/2020

We've been staying at this property for 6+ years having U of I peeps in our world. Now that this is the BWP and all renovated - even better and love the updates! Felt welcome and enjoyed a one-night stay on Christmas. Really enjoyed the modern finish and the laminate/hardwood flooring in our first floor room. Makes great sense! Bed was comfy and we will be back. Was just nice to feel safe and comfortable in these tricky times.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Beth, I appreciate your feedback and am happy to hear you love the updates! I hope you have a joyful holiday season and stay safe in your travels. See you again soon!

"Mostly a very good experience"

User 26/12/2020

My stay was brief but all the rooms and accommodations were clean. The only issue I had was the wifi. There were no passwords provided with the door keys like you would find at other hotels. I expected to see the password and instructions somewhere in the room but none could be found. Calling down to the front desk resolved this issue. Would be nice to find a laminated card on the desk seeing as most people will want to connect to it. The other thing was, throughout my time on their wifi it would continuously drop connection. After about 3 times of this happening I gave up. Given that this was a brief overnight stay, it wasn't too big of a deal. However, if I would not recommend if you need a consistent wifi connection.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your feedback Chris, I am sorry to hear about the Wi-Fi oversight as usually the code is stamped to the key sleeve as well as the maintenance issue in regards to the Wi-Fi as well. I will be sure to follow up with our tech support, thank you for bringing this to my attention. We wish you a happy holiday season and hope you stay safe in your travels!

"Very New and Comfy"

MarissaJ15555, Chicago, Illinois 26/12/2020

The hotel was very recently updated and everything was New and clean. We found out the pool was open as well. The bed was also so comfortable we didn't want to get up in the morning. We will definitely stay again!

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Marissa, I appreciate your feedback and am so happy to hear you enjoyed your stay with us! Wishing you a happy holiday season, Stay safe in your travels!

"Great bargain for business travelers"

User 24/12/2020

Recently refurbished with all wood floors the rooms are spacious and adaptable for multiple needs. Negotiate a long term rate for extra benefit for contractors and construction workers who are on per diem. Talk to Rose for the best assistance. Microwave, frig, work out area, in-door pool all great for the business or construction traveler.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Greg, I will be sure to pass your compliments to Rose and our management team. I hope you have a wonderful holiday season and stay safe in your travels. See you again soon!

"All around 5 star experience"

User 11/11/2020

I would highly recommend Best Western Plus. I would give them 10 stars if I could. The front desk staff was very Courteous with our middle of the night check in. The room was very clean and spacious. For a person who is constantly waking up in the middle of the night, their pillows and mattresses were so comfortable I was out like a rock and didn't wake up until almost checkout. I even called them when I got home to ask about their bedding. They took the time out for me to go to a room and take a picture of information on the bedding and the pillows and email to me. If I ever make my way back down through that area, I defiantly will go out of my way just to stay there. I've stayed in many hotels throughout my life in many different states throughout the country this place is #1 to me with the staff and my experience. I would highly recommend this place to anyone you won't regret it.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Jennifer, I am so happy you had a good experience at our property. I will be happy to pass your compliments on to the staff. We look forward to having you as our guest again on your next trip through Champaign-Urbana. Stay safe in your travels!

"Great Stay even during Covid"

User 10/11/2020

I travel once a year from TN to WI to visit family. This trip was also for business this time. I typically stay in the Champaign area. We spoke with Marcus and he was very pleasant during the booking process and answering questions. When we arrived they had us in the wrong room as we wanted two queen beds instead of one queen bed. They were super nice and moved us immediately to a different room. It was quiet and the facilities were very nice. We would stay there again.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Darcy, I am happy to hear we were able to adjust the room for you and apologize for the mix-up. I'll be sure to pass your compliments on to the staff. We look forward to having you as our guest again on your next trip to Champaign-Urbana. Stay safe in your travels!!

"Cold but nice room"

CaptTrouble, Hudson, Wisconsin 05/11/2020

My husband and I and our cat stayed here one night recently. We were able to check in late (about 9:30 pm), and we paid $25 additional for our cat. It was a very windy, cold night (around 20 degrees) and we carried our belongings from a side entrance near the pool. It was a modest walk, no problem for either of us except for the number of trips we needed to make. This is a very quiet hotel in a quiet area, located with other hotels. The lobby and hallways were very clean. Masks were required to enter. Our room was very nice but very cold and sterile. It was cold psychologically and physically. When I walked over to the window that had a view on a side lot, I discovered the window was open! I closed and latched it. But still, there was a LOT of cold air leakage on that side of the room. And our room door slammed no matter how careful we were. I felt bad for anyone trying to get an early night's sleep. The room had attractive furnishings, much like a starter apartment where 20 somethings had gone out to IKEA and Bed Bath and decorated it all in shades of gray. There was gray vinyl plank flooring and no carpet as it was a pet friendly room. There was a huge flaw in the flooring in the center of the room that you needed to avoid. I don't think it was sharp, just a bump, an installation error that can't be fixed. The bathroom was very crowded but the main room with chair and foot stool was more spacious. Bedding and pillows were fairly good with two small pillows for each person on the King bed. One pillow was more stuffed, the other less. They were fairly small and you had to sleep at an angle for neck support. Our cat did NOT like the room. He sniffed the floor and furniture a lot and was very agitated all night. I can only guess that he smelled dogs? I don't know, but he was happy and slept well in another hotel the next night. The lighting in the room was inadequate and very harsh. My husband said he felt he "was staying in a laboratory." Our room had a charging cube that was helpful for our iPhones. And, there was a charging station for electric cars on the first two parking places at the pool side entrance. Overall, we are grateful that this hotel accepted our cat. And, I was grateful that there was NO sign of pests inside or outside this hotel, as the Marriott Residence Inn next door had a rat trap (not mouse) next to one of their back doors.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you so much for your detailed review. I deeply appreciate your feedback and are happy to hear you enjoyed your stay overall. We hope that during your next stay with us we can ensure you and your four legged companion can get an excellent nights rest. Stay safe in your travels!

"Best place to stay in Champaign Il"

User 20/10/2020

Fast friendly service no BS the whole property was super clean pool was very clean the owner spares no expense for comfort and reliability this is the place to stay in Champaign. Took literally minutes to check in and no effort to check out.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your kind review, we all appreciate your feedback and I will be sure to pass your compliments on to the staff. We do our best to provide an efficient, friendly and sanitary experience from the first call to the goodbyes and appreciate the recognition. Stay safe in your travels and we will see you on your next visit to CPU!

"One night stay"

Escape525894, Gainesville, Florida 16/10/2020

Very polite and helpful staff. Rooms clean. Complimentary bag breakfast very appreciated for a fast transition back to the road. Beds and pillows super comfortable!! Pet friendly. Nice to see vinyl plank floors.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, we appreciate your feedback and I am very happy to hear you enjoyed your stay with us. I will be sure to pass on your compliments to the staff. Please stay safe in your travels and we look forward to having you as our guest again during your next visit to CPU!

"Super nice newly renovated hotel for a budget rate"

User 03/10/2020

Super great staff and very clean all around, lobby, rooms, pool, would stay here again for sure. Very reasonable pet fee, nice beds, perfect for a quick trip to University of Illinois for a visit. Rose at the front desk was super helpful.

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Gregory, I am so pleased to hear you enjoyed your stay with us and will be sure to pass your compliments on to Rose and the rest of the staff. Stay safe in your travels!

"Very nice clean friendly place to stay out I was so impressed I stayed another night"

ddevenuta, Dubuque, Iowa 28/09/2020

Very close to shopping area's. I went to visit family that where camping and it was a great location of the hotel I have reached each one in the area and this was the best price and best reviews. Very clean

Celena S, General Manager at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, I am so happy to hear you enjoyed your stay with us and we hope to have you as our guest again soon!

"Breath of fresh air!"

Shanastep, Rolla, Missouri 31/08/2020

After an unsavory experience at a different hotel (in a different city) the night before, my 5 year old son and I were over the moon with the BWP in Champaign! Beautifully maintained property, inviting and spacious lobby, swift, friendly and contact-less check in and check-out. All common areas were clean and well- lit. The room was spacious and very clean. We appreciated the large tv and satellite channel options. The location is on a side street, easy access to the interstate without the noise. Perfect! The bed and pillows were very comfortable. We thoroughly enjoyed a relaxing and safe experience overall.

Front Desk, Owner at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Shana, we appreciate your feedback and are happy to hear you enjoyed your stay with us! We will be sure to pass your compliments on to the staff. We look forward to having you as our guest during your next visit to Chambana! Stay safe in your travels!

"Excellent Value for your money"

User 29/08/2020

I have been staying at this property every week for 3/4 nights for the past few months (my work takes me to Champaign every week) and have found it to be a great value. The hotel was recently renovated, the lobby, facilities and rooms are all neat and clean. The staff is excellent from the front desk to the owner. Great place to stay if you are in the Champaign area, close to a lot of amenities, shopping and highways.

Front Desk, Owner at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review Nadeem, we appreciate your feedback and are happy to have you as a regular guest with us! We will be sure to pass on your compliments to the staff. Stay safe in your travels!

"Great stay!"

User 23/08/2020

During these unprecedented times of COVID 19 It was a fantastic stay here for me and my family!!!! Excellent service, extremely kind staff, pool was excellent for my family and the room was clean, comfortable, and very beautiful!! Definitely recommend people to stay here!!! I also want to take a minute and say thank you to Jay for helping with anything we needed and getting me set up with rewards!! Such a fantastic gentleman!!

Front Desk, Owner at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your kind review! We will be sure to pass on your compliments to Jay and are pleased to hear you enjoyed your stay with us. We look forward to seeing you again soon, stay safe in your travels!

"Clean and comfortable"

deeh100, Charleston, West Virginia 19/08/2020

The staff was so friendly and polite. We were on the road for over a week and this was by far the best experience we had in a hotel. The bed was fantastic and the pillows perfect. Slept all night without waking up for the first time in days. The noise level was very low. When we left we received a bag with an apple ,a water a muffin and a granola bar to make up for no continental breakfast. The room was quite large and there were USB ports aplenty. Definitely the place to stay.

Front Desk, Owner at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, we appreciate your feedback and are pleased to hear that you enjoyed your stay with us. We hope to have you as our guest again on your next visit to Champaign-Urbana. Stay safe in your travels!

"Good value"

pe471, Minneapolis, Minnesota 15/08/2020

Just stayed at this Best Western and was very pleased. We relied on previous TripAdvisor reviews. They did not disappoint. Stephanie was very helpful when we checked in. We had a little kuffel with keys, but it was easily resolved. Appreciated how courteous other guests were with mask wearing and waiting for the next elevator. The ‘grab & go' breakfast was more than adequate. The place was very clean. It was an easy in and out. Sorry we didn't have time to use the pool. Glad to see it was open with posted safety recommendations.

Front Desk, Owner at Best Western Plus Champaign/Urbana Inn, responded to this review
Thank you for your review, we will be sure to pass on your compliments to Stephanie and are pleased to hear you enjoyed your stay with us. We look forward to having you as our guest again soon, stay safe in your travels!

"No complaints"

User 13/08/2020

This Best Western Plus has very courteous staff. Rose was friendly and professional when I checked in and Markus up front is a pleasure to talk to. The owner Jay is very attentive to his guests. The hotel itself is clean and everything looks brand new. Laundry room is clean, parking lot is big and can hold any type of vehicles. The snack section is dangerously well stocked. Well worth the price. 10/10 would stay again.

"Business trip"

User 10/08/2020

Great clean hotel. In town for work have stayed at this hotel for the last 11 weeks. Would be a place I would bring my family to. Many restaurants close by and alot of stores within blocks from the hotel. Indoor pool and workout center.Jay the manager takes pride in his hotel.


User 10/08/2020

We were very impressed with everything the staff could control. They were helpful, kind, and happy to have us. The cleanliness was great. I recommend this hotel to everyone. There were other guests partaking in activities that caused an unpleasant smell, and the staff spent a lot of time cleaning the carpets to make it better.

"One of Our 3 favorite Best Westerns"

meldonv, Bloomington-Normal, Illinois 09/08/2020

We were "blown away" By Our Rm (#238) !! Spacious w/ a Jacuzzi/whirlpool Annnd Very CLEAN w/ an Equally COMFORTABLE Bed !!! Our check-in Was flawless = QUICK including The reuested upgrade ! Jay The Mgr. Was Great in these RE:


User 06/08/2020

I am usually hesitant about leaving reviews unless the service was either so terrible that I need to warn people to stay away from the business or the service was so close to perfection that there is something that needs to be said about the way they conduct their business. Jay and his staff have truly perfected how to run a business properly. I have been traveling the country, staying in numerous hotels for about 7 years now and this might have to be the best hotel I have stayed at, during my travels. Some key factors as to why I am giving this hotel such a high review. It is so conveniently located to shops and restaurants of any kind. I have been staying at this hotel close to a month (for work) and I have needed to shop for clothes, get a haircut, groceries, electronics and all of those shops are within 5 minutes of the hotel. Due to Covid -19, I've noticed many hotels (in different states) cutting back their staff, due to fewer visits from guests. This unfortunately puts a strain on the front of house staff because now they were in charge of housekeeping which was a result of very poorly maintained rooms. Jay and his staff have this hotel so well managed that not only are the rooms cleaned from top to bottom each day from his professional house keeping staff, but the lobby, work out area, elevators are constantly being kept up with, through out the day and even evening. I believe it was Markus who noticed that I had been checking in and out of the hotel and informed me that due to my schedule, they would do their best to make sure that I am staying at the hotel for the best possible rate they could offer. All I was doing was renewing a room key, so he did not have to go out of his way to do that. Rose has been such a great help during my stay as well. If you notice through out this review, I am using a first name basis because they all go above and beyond to let you know that they are there to help and make sure that your stay is the best that it can be. Jay and his staff have made my stay in Champaign/Urbana a memorable one.

"Super clean hotel with great service!"

kennethmU3438AA, Provo, Utah 02/08/2020

This hotel is managed very well. Everything was clean and well thought out. The service was amazing and the amenities were well worth it. They hotel was able to keep the pool open, provide grab-and-go breakfasts, and maintain a safe, sanitary environment for their guests. There are a lot of hotels to choose from in the area but this will always be our first choice.

"Best in Town by far!"

User 01/08/2020

I was coming in from out of town and stayed 1 week at a neighboring hotel and couldn't take it any longer - it was dirty and run down - I saw this place on line and it looks just like the pictures. Rooms are supper clean and the staff is wonderful. We brought our dogs and pet friendly they are! We stayed 3 weeks and never had a bad minute! Beds are great, linens are clean and towels are white! Yep not over washed and gray...I would stay here over any other hotel in the area!

"Great hotel!!"

User 31/07/2020

The rooms are so clean. The staff was so friendly and helpful, great fitness center, and pool. Nice clean bathrooms and beds. Overall I had a great experience! Would recommend to anyone. Definitely gonna stay here again

"Just book it!"

BChamp73, Atlanta, Georgia 29/07/2020

We stayed here the night of July 19th, while on our way to Wisconsin... and liked it so much that we booked it again on our return trip and stayed there again a week later. The hotel itself was recently renovated, and we arrived finding it immaculate. The lobby was very clean and organized, and the check-in process was smooth and efficient. For both stays, our room was also immaculate, and we were especially pleased to find the room cool with the A/C running as it was pretty warm out both days we stayed. The rooms looked better than the pictures on Orbitz - they truly didn't do justice. The entire staff was extremely friendly and accommodating - and each one wore masks. We felt extremely safe while staying there, considering the COVID pandemic. Only a couple things to note for improvement: during our second stay, we found the shower to be a bit messy, as there were quite a few hairs on the shower walls, and the curtain was a little gross and needed to be washed. Lastly, our room was adjacent to a noisy family that had a crying baby and a barking dog. They finally quieted down around 10PM, but the walls do allow noise to carry. All in all, our stay was great, and we'd likely book there without hesitation the next time we're driving thru to visit family in Wisconsin. And shout out to Rose who was very fast, friendly and efficient during check-in. She is the perfect ambassador for Best Western and she needs be promoted with a huge raise! Thanks Rose!

"Hotel stay"

User 28/07/2020

Great hotel clean atmosphere the front desk clerks are nice and easy to talk to. Beds are clean with soap and shampoo etc. overall 5/5 no complaints for the price. Highly reccomend to anyone in the champaign area

"Impressive "

tartegirl50, Vicksburg, Michigan 26/07/2020

Stayed one night with my dogs. $25 pet fee, keep in mind. Had a pet friendly room, no carpet, very idea for people traveling with dogs. The property was clean, room and hallways immaculate. No continental breakfast due to Covid 19, but coffee is available, lots of restaurants in the area, Panera Bread is located within 4 to 5 minutes. Only issues I had was parents letting their kids run amuck in the hallway and pool area. I was going to be brave and go to the pool, but to many kids and assuming it was their parents in the pool area and possible chances of catching Corona from that group. And their was some people I found questionable, due to the way they were acting. Staff was courteous and friendly, helpful and professional. Bed was comfortable. It's a nice place to stay, especially for the price. Other than that, my stay was good.

"Best in a bad (pandemic) situation"

blonergan, Elmhurst, Illinois 26/07/2020

We stayed one night at the hotel during the pandemic. After reviewing over a dozen other hotels that all had sketchy reviews (man living in hotel, drug deals in parking lots, hallways reeking of pot, no safety measures), we chose Best Western. Quick and easy check-in with plexiglass at the counter separating workers from guests, hand sanitizer, masks required. No carpet in the room, which is ideal. Clean room. $25 pet fee, whereas other hotels in the area had ridiculous $100 fees. We've brought our dog to tons of hotels and have never paid more than $25 to bring her. Lots of restaurants in the area. Easy access to highway.

"Good and clean. Tremendous value"

barbross, Cincinnati, Ohio 24/07/2020

We are reward members at another chain but based on comparative reviews decided to stay at this hotel. We were not disappointed at all! Loved the luxury vinyl flooring in lieu of carpeting especially during these times. Management couldn't have been nicer. Well done Best Western. Impressive!

"Happy Trucker"

User 23/07/2020

After a long day with dealing with ac going out in my rig. I made once call that set me free. The welcomed me and my rig with open arms and smiling faces. Room was clean ( im very OCD) and cooled. Didnt want to check out but i would stay here whenever im in area. Great location!!!!! Breakfast was great even dealing with the new changes

"Nice updates! "

User 22/07/2020

This is the nicest Best Western I have ever stayed at, I thought I had walked into the wrong hotel at first. The updates do a lot to elevate the look and feel , room looks like it belongs in a higher end hotel . Bed was very comfortable , tv was big, and room was clean, which was all I needed. Front desk staff was friendly and check in process was smooth. My only complaint is not the hotel itself, but with other guests. The people above me were constantly walking back and forth , I'm not sure if the new flooring added to the noise or not. They did quiet down about the time I went to bed, so I did get a good nights rest. I would suggest getting a 2nd or 3rd room floor with that in mind, however I would definitely stay here again if in the area.

"This hotel was very clean!"

User 20/07/2020

The hotel is very clean, , beds are very comfortable, and hotel is in a nice area. Jay at the front desk was so friendly and helpful. Needed to do laundry and to our surprise, they have a very nice quest laundry room. They have a grass area for pets. With doggy bags and a trash in the area. I highly recommend this hotel.

"Great stop while traveling through"

jerboy23, Columbus, Ohio 16/07/2020

I was a bit concerned about this hotel due to the great price I paid, however it's a steal. The hotel looks brand new. All facilities were clean and the pool is now open (with social distancing guidelines). From the pleasant greeting at the front desk to the room (which was a bit strongly disinfectant smelling at first walk in), everything was fantastic. The beds are very comfortable and the shower had great pressure. It's also within a very short driving distance from several restaurants and shopping. You could probably walk, but it's not walker friendly around the area with several other hotels nearby. Thanks for the great stay through town!

"Great customer service"

User 02/07/2020

Upon a late arrival, Jay was incredibly helpful in getting us a quick, friendly check in so that we could settle in. He informed us of all updates to policy due to COVID. Our room was spacious and VERY clean! We had everything we needed. In the morning as hot breakfast has been paused due to COVID, they were awesome and had brown bag breakfast with packaged items and water ready for guests. Customer service was great and would definitely recommend!

"Amazing Hotel and Staff"

Brent S, Milwaukee, Wisconsin 01/07/2020

This is the only hotel I stay at when in town. Its the cleanest and has the best staff I've seen compared to many other hotels around! And Trust me! I travel for work and Im in a different hotel every night! This place is a home away from home for me when Im in town!

"Very clean room and friendly staff."

User 28/06/2020

The room is very clean. The room looks renovated. And the staff in counter was friendly and helpful. Sack breakfast is a great idea. I feel that I am lucky to choose this hotel. And definitely, I would try this hotel if I get another chance.

"Beautiful place, lots of amenities, walking distance to so much!"

no1important, Chicago, Illinois 05/06/2020

Spotless, beautiful and no need for a car here, hope I stay here again! With covid, they have made creative and convenient changes, very thoughtful and careful place! I have to write 18 more characters.

"Very nice"

User 18/05/2020

Recently updated, modern, clean, and nice. GREAT beds, very comfortable, good night sleep. Reasonable rates, including for our pooch. Would highly recommend. (The breakfast room and pool area were lovely, but currently closed due to the COVID19 restrictions.)

"Price Point Positive"

Richard H, Wyoming 24/03/2020

Traveling over five hundred miles we were ready to end our day on the freeway. My wife and I had reservations at the Wingate by Wyndham. Check in went smooth, helpful night desk clerk was on duty. We had a clean, comfortable double bedded room which was a sight for sore eyes. Beds were comfortable, nice shower, and plenty of hot water. Breakfast was had a good selection of hot and cold offerings. The breakfast lady greeted us with a hearty good morning, a nice touch. The competitive price brought us in but the service and quality of accommodations will bring us back.

"Good Stay"

pameladalton, Reno, Nevada 15/03/2020

Quiet,Clean ,great location,restaurants close by, interstate close, breakfast was okay. Coffee in rooms, large rooms.comfy bed, indoor pool,I would recommend this location and I will stay again on business and pleasure trips.

"Our Family reunion at Wingate."

akreicker, Indianapolis, Indiana 19/02/2020

Our Family Reunion at Wingate was amazing! The staff bent over backwards to make our family welcome. The hotel was completely remodeled and the experience was awesome. It was like having our family be welcomed home. The meeting room was a great place for the family to gather and the friendly staff was there to help. Selina was amazing.

"Pool Heater for room did not work and no towels"

Steve S, Mount Sterling, Illinois 22/01/2020

We arrived and were told that there was heating issues in the pool. We had the grandkids staying with us and no where else to stay. I was verry cool in the pool area the water was somewhat warm, at least warmer than the air. The second day no improvement on the heat and the water was cooler. You would have thought they would have turned up the heated pool to compensate for the air temp. There were no towels at 4pm on Saturday in the pool. I went to the desk and the clerk said they were working on the towel situation. An hour and a half later and no towels. So my wife went to the front desk and they gave up had towels to dry. So my wife went to the room and retrieved our bath towels. I had to call the front desk and ask for more towel. Oh, also we had a reservation for 2 adults and 3 kids and they only had 3 towels in the room. I called for the towels and she asked me to pick them up at the front desk. Got the towel bag back to the room and she game me 2 bath towels and 3 hand towels. I told her there were 5 in the room. 3rd time we have stayed here and worst stay. We normally stay at the Comfort Inn on Lincoln. Never in 10 stays had a bad experience. Probably will keep staying there or find another hotel before we will come back here. Not even recognized as a rewards member. Some of your hotels do a great job of that. Use to stay at the hotel that was a Wyndam hotel close to the Univ. of ILL. It is now a Holiday Inn Express. Always had great service there. You have a ways to go to reach the service that we get at a choice hotel location.

"Cold and unimpressed dorm atmosphere"

John F, Charlotte, North Carolina 22/01/2020

Cold and unimpressed dorm atmosphere. Noisy hallways. Minimal lighting and decor in guest room. Poorly lit hotel signage. Would not recommend this hotel, while there are other options surrounding it. On our cross country travels, this was a big disappointment.

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