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Best Western Hotel Mediterraneo, Catane

4.0/5  - basé sur 940 notations.
Via Dottor Consoli 27, 95124, Catane, Italy - See map

The Best Western Hotel Mediterraneo in Catania is located close to the city centre and it is ideally positioned to reach the harbor, the rail station and the airport. Sixty three comfortable rooms equipped with satellite television, pay television, Free Internet Wi-Fi connection, mini bar, safe for PC and hairdryer. Bar, meeting rooms and private car parking. Modern and comfortable, it is known for the warm atmosphere that welcomes the guests and for the kind professionalism of the staff. Enjoy your stay.

Best Western

Hotel Mediterraneo

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 940 guest reviews
NOTE ISSUED
Excellent
363
Very Good
450
Average
106
Poor
12
Terrible
9
REFER TO NOTICE
Business Business
199
Couples Couples
332
Family Family
198
Friends getaway Friends getaway
117
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfortable Room - Quiet environment - friendly staff"

4
26/05/2018

A good sized and comfortable room with a comfortable bed. Small balcony (which we used occasionally). Shuttered windows to keep out the noise and heat. We didn't eat or drink at the hotel - just used it as a base from which we could explore the city and the south-eastern part of Sicily. The only minor complaint we have is that the room preparation staff didn't always replace the coffee pods when they had been used.

"One night stay"

1
18/05/2018

The entire hotel smells like its releasing cigarette scent thru the vents. Out dates and smelly. DO NOT BE FOOLED NO PARKING, except on the street. Breakfast is 3 Euro per person. If you are allergic and hate smoke smell don't waste your time and $. Book somewhere else .

"OK hotel"

4
16/05/2018

We stayed in the hotel for 3 nights. All went ok, the location of the hotel is good, very close to the centre, the hotel is clean and rooms reasonably sized. During our stay, there were some works on the adjacent building however we didn't stay in the hotel during the day and the workers finished around 6pm so it didn't bother us. The breakfast was nice with a variety to choose from. The rooms have coffee/tea making facilities, safe and a mini fridge. Helpful personnel.

"Fair hotel"

4
28/03/2018

I stayed one night at the Best Western. Though it's on a somewhat dingy looking street, it's actually about a 10 minute walk from the main shopping areas of Catania. The hotel has a small parking garage across the street, and the staff are happy to take care of the car for you, with a very fair parking fee. I'd recommend calling in advance to ensure parking is available for your dates. The staff were very friendly, and the breakfast was a good value. My room was clean, but the furnishings (green furniture and blue bathroom tile) looked rather dated. Based on the price I paid, I'd stay again.

"Very good"

5
15/02/2018

The hotel is very good, clean, with a good location. The breakfast is wonderful, with a lots of variety. The room id big, confortable and quiety. The employees are the best: polite and do everything to help the gests. I recomend the hotel sincerely.

Santi V, Direttore at Best Western Hotel Mediterraneo, responded to this review
Thank you Debora S for staying with us and for your review. We're glad that we met all your expectation. We look forward to your next reservation. Santi Vento Best western Hotel Mediterraneo - Catania

"CATANIA OASIS"

5
08/01/2018

Near The City Park Within Walking Distance To The Train/Bus Station We Arrived Grateful For Our Decision To Stay At This Best Western Hotel For Our First Trip To Catania By Catamaran On Virtu Ferries From Malta. This Chain Of Locally-Owned Hotels Assures High Standards Are Met Through Its World-Wide Network. The Room, Staff, Food And Bar Service Will Not Disappoint The Well-Seasoned Traveler At This Sicilian Established Choice Either!

Santi V, Direttore at Best Western Hotel Mediterraneo, responded to this review
Thank you Hotchap for your nice review about the Hotel, our Staff and our position. As Malta is not very far from Sicily, we hope you come again soon to stay with us. Santi Vento Best Western Hotel Mediterraneo – Catania

"10 out of 10"

5
06/11/2017

I stayed in this Hotel from 1st to 3rd November 2017 and found this hotel to be excellent. Its a very nice hotel and clean. Friendly stuff and nice rooms with 100% very good service. I recommend this hotel to everyone. Very good breakfast. Next time I visit Catania, I book in this hotel again. Thanks for all the stuff. Thanks for a very good service. Carmel Garcia from Malta.

Santi V, Direttore at Best Western Hotel Mediterraneo, responded to this review
Thank you CarmelG22 for staying with us and highlighting positive things as friendliness of our staff, clean rooms and good brekfast. We look forward to your next reservation. Santi Vento Best Western Hotel Mediterraneo – Catania

"Etna experience"

5
05/11/2017

Comfortable and clean room, friendly and helpful staff, very good breakfast. Fully functional and spacious bathroom. Very good location close to Bellini Park, restaurants and a supermarket. The bright green LED in the emergency light could disturb your sleep. There was some noise from the construction site in the neighbourhood during the day. Luckily, we were away then. Selection of bread for breakfast was limited from time to time, but on a request the staff responded promptly.

Santi V, Direttore at Best Western Hotel Mediterraneo, responded to this review
Thank you KobomvelikbomJanko for your nice review describing some of our features as clean rooms, helpful staff and central location. As you noticed, our waiters continually replenish food stuff in breakfast room as soon as other guests use them. Some emergency equipments must be always on (eg. a very small led indicating that emergency light will work in case of need). There have been works going on in the neighbourhood but, as you noticed, we asked them to start activities that could create noises out of resting time. We hope to host you soon again. Santi Vento Best Western Hotel Mediterraneo – Catania

"best western mediterraneo hotel catania"

3
17/10/2017

nice hotel. a bot far from the center. not so nice neighborhood. good parking facility even if payable. breakfast needs imrovement in additional fresh vegetables, cut fruits, warm eggs and especially on sundays.

Santi V, Direttore at Best Western Hotel Mediterraneo, responded to this review
Thank you Y2509FSdianak for writing a review on our Hotel and considering it nice. Our position can be easily seen by any online map that shows the main road, Via Etnea, and the Central Garden, Villa Bellini, only 5 minutes on foot far from the Hotel. Thank you also for your suggestions about our Breakfast service which includes fresh vegetables, fresh fruit and scrambled eggs and bacon, but we can always improve, thanks to feedback like yours. Please come back soon! Santi Vento Best Western Hotel Mediterraneo – Catania

"Great hotel"

5
16/10/2017

This hotel is a very nice hotel and the staff is very friendly the hotel is very clean and the service is excellent it is centrally located in the city and they have tours at the front desk can order and they come and pick you up at the front desk that is nice only complaint I have is they got it and prove their mattresses they're very hard they're like box springs not soft at all otherwise the place is perfect

Santi V, Direttore at Best Western Hotel Mediterraneo, responded to this review
Thank you ocasey for your review about our staff, the cleanliness of our rooms and the central position of the Hotel. We are sorry that our mattresses did not meet your expectations. We use spring mattresses with a "memory foam" topper, to provide a valid support for the back but, at the same time, a soft confort that shapes according to the needs of each individual body. We hope to have you as our Guest again soon. Santi Vento Best Western Hotel Mediterraneo – Catania

"Lovely clean Hotel"

5
16/10/2017

Just spent a week here, nice clean hotel! Must mention ladies on reception, very pleasant & helpful! Also the guys at the bar/ restaurant! A special mention for the guy on the carpark, helped solve a difficult situation!???? Good location for the Hotel, only downside, area around Hotel is very rundown! Lots of graffiti, smelly bins & dog mess! Shame, as this is a lovely hotel, that the local services are so poor! Still recommend the Hotel! ????

Santi V, Direttore at Best Western Hotel Mediterraneo, responded to this review
Dear Laurence N, thank you for staying with us and appreciating our helpful staff, the cleanliness of the Hotel and its central position. Of course we can't help with unpolite people littering around, although we work hard to maintain clean not only the inside but also all the surrounding area. We hope to have you again soon as our Guest. Santi Vento Best Western Hotel Mediterraneo – Catania

"Great Location for Exploring Catania"

5
11/10/2017

We had only one night at Hotel Mediterraneo. It was in a great location - an easy walk to the center of the city. The room was clean and comfortable. The staff was professional as well as friendly. They made sure we had a taxi to the airport so that we were there in plenty enough time to catch our plane. When we visit Catania again, we will definitely stay in this hotel.

"Convenient Location"

5
23/09/2017

For us, location of this hotel in Catania was convenient: relatively easy access and exit from the town by car, yet walking distance to the centre. Moreover local supermarket and restaurants/ eateries were very close nearby. Parking was extra to the price, but probably worth it. Breakfast (€3 each extra per day), wifi, cable tv, tea making facilities were good. Staff were very pleasant and Alberto was particularly helpful. I would be happy to stay here again.

"Ticked all our boxes"

5
22/09/2017

For a city centre hotel which is located just on the edge of the main area you would be hard pushed to beat the Mediterraneo.10 minutes walk to the centre of town, 2 minutes walk to a few excellent local restaurants, pleasant hotel staff coupled with possibly the quietest hotel room we have had in a long time. Let's start with our room located on the first floor (112), first impressions were that it's roomy and comfortable, the downside was the balcony area was surrounded by large railings with just a view of the air conditioning system, this wasn't important a generally the steel shutters were always down to keep the room cool and we were always out during the day. We arrived at around 1pm following an early flight so a siesta would have been ideal but the hotel was surrounded by building work and drilling was in operation. As we found out, the building work starts at 7:30am and stops for a couple of hours at 2pm but this in no way was an issue for us, as I said earlier the room was otherwise really quiet being end of corridor, we have experienced much worse from inconsiderate noisy guests elsewhere all hours of the day and night. Wi Fi did not work in our room but it is only a 30 second walk to use Wi Fi in the very comfortable lobby area. Don't let these few small issues put you off but it's best to give an honest opinion, the positives far outweigh the few negatives. Positives are the room was comfortable and had efficient quiet air con, the breakfasts are continental with a good range of choice and the hotel appears to be competitively priced with helpful staff. All in all I can only agree with previous good reviews, that's why we booked here and we were not disappointed.

"Lovely Hotel"

5
21/09/2017

Staff couldn't do enough for us, very friendly , as we were on the front of the hotel. It was a little noisy, we asked if it would be possible to be moved , was sorted within 1/2 hour, upgraded to executive suite at no extra cost, Rooms spotlessly clean , air con a God send in June with the heat....

"Great service, very pleasant hotel, convenient location"

5
20/09/2017

Ideal base in Catania for visiting the area. Staff were brilliant - Eduardo very helpful with bookings and travel advice, reception and waiters great. Breakfast (cereal, fruit, yoghurt, cheese, ham, eggs etc) plentiful. Rooms big, clean and well air-conditioned. Good restaurants round the corner - we preferred Baronessa to Barone. Prices good, lovely seafood and good cheap wine by the caraffa if you ask. Also large supermarket (Simply) nearby. Trip to Taormina etc, walk along Corso Sicilia or get Metro to bus station ( Metro: Giovanni XXIII) and buy tickets in Interbus near Via Archimede. Also you can avoid tourist bus to Acitressa (15E) but get 2x1E tickets from any parking meter and get AMT bus 534 in Via Etnea. But do go if you can. Etna Tribe were great for Etna visit (hotel will book) and Enzo was a fine guide. Thanks to him we fought through hundreds of Etna customers struggling for tickets. Massive tourist place with dozens of cars and coaches and ten identical shops selling usual tourist stuff. Very interesting of course, but Etna resembles a giant dusty slag-heap and looks better from a distance! We are in our 60s and managed to walk round town with no problem or worries. It looks a bit run-down in places with graffiti, but it's a nice place. Botanical gardens not far - free and a lovely oasis of amazing plants and trees. Overall, a great holiday at Best Western with their lovely staff.

"3*hotel with 5* staff !"

5
07/08/2017

I travelled with my friend to Catania and stayed at the Best Western Hotel Mediterraneo for 3 nights. The staff of the hotel are very friendly and helpful, giving maps and info. Antonella's English was excellent and she was very eager to assist us. The room was spacious with 2 large beds, a balcony and en-suite bathroom.Everything was spotless clean. They even change your bedsheets every day if you want, still telling you about environmental and economical issues. Breakfast was only continental but there was plenty of it, tea, coffee,milk,yoghurt, fresh juices, breads, pastries, fruit, cereals, cheeses, cold meats and even boiled eggs and omelettes. You can also order freshly brewed coffee/capuccino and granita ice cream! There is also a selection of gluten free options. We have read other reviews, and we'll write for those who are no longer young and fit! Even if we could walk from the hotel to the city centre, we preferred to spend 8 EURO and get a taxi.Thus, we could walk in the centre and spend more time there. We had an unpleasant surprise with Terassa del Barone which only opened at 8pm. So, no food options during daytime.On the other hand, we found excellent food at reasonable prices in the restaurants near Piazza del Duomo. You could also try Trattoria La Canonica(next to St Agatha Church), which is a beautiful place serving traditional food and wine .As for desserts, you should try a cannoli with ricota cheese, they're delicious. If you want to buy traditional sweets, to take home, ask the hotel staff about Sottile, which is very close to the hotel and has good prices(a cookie 1,5 EURO in Piazza del Duomo and 0,50 in Sottile!). As for the tours, we chose "Katane live" company(the yellow one,in Piazza del Duomo), and the young lady was very nice and helpful and we had a good time going to Aci castello and Aci trezza. They had audio guides in several languages and it was relaxing to sit and listen to the commentary.It was also pretty cheap. We also chose Etna Tribe for 1/2 trip to Naxos Giardini,Isola Bella, Castelmonte and Taormina, and that was an excellent choice. All in all Catania was a wonderful experience!

"All you need"

5
22/07/2017

This hotel is not expensive and you get the best bargain for your money! The rooms are not small and very clean. The bathroom is rather large. You have lots of TV channels, where you can switch the language to english. The hotel is fairly good located. If you are not averse to walking a bit you can reach everything in Catania by foot (we did). The via edna is just a aprox. 7/8 minute walk through the beautiful Giardin Bellini. Most of the staff was very friendly and helpful. And the breakfast is nearly ridiculously cheap. For just 3 € you get all you need to start the day deliciously. You have a fairly large buffet and you can - and should - order freshly brewed coffee and granita ice cream! Would go back on my next visit.

"Great hotel"

5
26/06/2017

Good rooms- spacious and clean, very good breakfast- many choices, not bad location- 10 minutes from the Main Street,near a nice park, good retaurants near by, very nice and helpful stuff, recommended!!!

"great place to stay in Catania"

5
18/06/2017

This hotel is well located for the city centre, a short walk away. The surrounding area doesn't look great but I felt perfectly safe there. The hotel has all the facilities needed including free wifi. My room had a terrace but no furniture out there. There was air con, a mini bar and safe (free of charge). Good breakfast choices including fresh fruit and cake. Staff were helpful but not friendly.

"Excellent value for money"

5
05/06/2017

Due to the late-night arrival of our plane in Catania we decided to stay in Catania for one night. Based on online recommendations, I decided to book this hotel online for one night for a room for two. The staff was very friendly and the room was clean and just what we expected. We paid €64.50 for one night which I consider excellent value for money. As we did not go out I cannot comment on the area. This hotel offers an airport pickup at €25, which was worth it (we got a cab back to the airport the next day to pick up our rental car, which was €23, so the value is also ok). For a short stay where you will just need to sleep I recommend this place. Only downside, as with all of Sicily, that in the early morning the neighborhood can be a bit noisy. That is just something that needs to be dealt with but didn't interrupt our night sleep.

"Don't stay here if you can help it"

2
18/05/2017

The first thing that hits you on arrival is the smell, stale air mixed with bleach! The room smelled bad too, like a school changing room with poor drains. The room was so plain and bare it was like being in a hospital cell, and the single bed was very single... breakfast was poor too. What a shame.

Santi V, Direttore at Best Western Hotel Mediterraneo, responded to this review
Dear Alice C, we read your review and we are wondering if it was placed under the right name of the Hotel or maybe another Hotel with the same name but in another city (the name Hotel Mediterraneo is very common in many Cities). The reason why we wonder this is because you mention that you could smell bleach which we don't use in our rooms as they have carpeted floor which is regularly cleaned with specific detergent, which doesn't smell at all, and definitely does not smell like bleach. Moreover our single rooms are not that small and they have a big sunny balcony facing Mt. Etna. Last thing we don't understand is a mention to a poor breakfast when all the other reviews talk about our rich breakfast with many local products, coldcuts, eggs, bacon, sicilian "granita" and so on. Could you please double check and, in case, place it under the right Hotel name or right City? Thanks Santi Vento Manager Best Western Hotel Mediterraneo - Catania - Italy

"exellent hotel"

5
17/05/2017

Great location with good prize.Very pleasent staff.Near the center of Catania.The room are very clean and comfortable.Breakfest is exellent.If you need some information about Sicily ,you'll get them on reception from kind recepcionist.

"Decent, clean, classic"

3
17/05/2017

The location is not excellent (about 20 minutes walk fron the duomo) but not bad either. The hotel is ugly outside but the rooms are good, with all conforts. Service is good, depending on who's at the desk: there is a guy with a beard who is really rude and unprofessional and a lady who is exactly the opposite (kind and professional). Breakfast is quite good, with fresh cakes and pastries and fruit.

"Great first time in Sicily"

5
09/05/2017

I travelled on my own to Catania and stayed at the Best Western Hotel Mediterraneo. The staff at the hotel are very friendly and helpful. Nothing was too much trouble. The room was very spacious with a very large double bed, a balcony and en-suite bathroom. Breakfast was only continental but there was plenty of it, tea, coffee, juices, breads, pastries, fruit, cereals etc. The best recommendation the staff gave me was to eat at La Terrazza del Barone, a very short 5 min walk from the hotel. The food was incredible! Catania is a wonderful town with lots to do. It would probably also be a good base for exploring the eastern side of Sicily (Taormina, Messina, Syracuse to mention a few). I only visited Mount Etna outside of Catania. Etna is an absolute MUST!!! It's so amazing to stand on the side of a volcano that's active!!! Book with Etna Tribe, they're fab! Very knowledgeable guide, he made the trip very interesting with all his stories and information. Be aware though that, usually, you have to pay to take the cable car up to 2500 m as this isn't included in the tour price. You decided if you only want to go to 2500 m or if you want to go further up Etna (which is in a minibus) and it takes you to approx 2900 m. You can't go right up to the crater as it's too dangerous. But the view... The view is to die for... Once you've taken the cable car and arrived at 2500 m, you can hire walking boots if you haven't got any. There are also toilets, a cafe' and a souvenir shop up there. The main sights to see in Catania are the Duomo (the cathedral) and Piazza Duomo, the Monastery of the Benedictine monks (which is now a university), Sicily largest church San Nicolo (next door to the monastery), the Roman amphitheater, the Greco-roman archeological park, Castillo Ursino (sooooo worth going!) and shops along Via Etnea (the main thoroughfare). Worth a mention is Palazzo Biscari (if it's open and if there's a tour) and the Botanical gardens. Both these attractions are (unbelievably!) free! There was an Andy Warhol (?!?) exhibition at the Castillo Ursino, which was weird.

"Friendly staff"

5
27/04/2017

Hotel is well situated, in a quiet location and just a short walk from the old city centre. Staff were always extremely pleasant and we really enjoyed Antonella's smile and friendly nature at check-in and every subsequent time we had a question at the reception area. It's always the people that make the difference and the staff here made our stay memorable - from check-in to the young gentlemen who assisted us for storing and recovering our bicycles. Room was quite large and comfortable. Only comment I would give is that while the room was generally quite clean, it appeared that cleaning staff seemed to neglect vacuuming of the carpet.

"Lovely Hotel!"

5
09/04/2017

We sent 7 nights in BW mediterraneo and what I could say is just how amazing the Hotel is! High standard of customer service! The hotel has excellent location. Close to the Via Etna and the main square. The room was clean and nice. Had a great overlooking for the Mountain. I can just recommend this hotel. They made us an unfortunate experience and we can't wait to visit you again. Thank you very much indeed!

"Very nice clean hotel"

4
31/03/2017

Very friendly good location. Wifi and sky TV in rooms. Clean and nice breakfast. Friendly helpful staff great place to explore Etna and other places of interest. Trips can be booked by reception. Well worth a stay if in the area

"outside the city centre but to be recommended"

4
05/03/2017

Negative: 1. the pasta al pesto ordered in the hotel was a-tro-cious!! It was rubbery, some bits were uncooked and I was told that it was like that since it had been deep-frozen (cooked pasta out of the deep-freeze and the microwaved, in Italy??) 2. I couldn't work the thermostat and set it to low. 3. There is a constant humming noise from - I guess - the heating/airco system, but you get used to that. However: Positive: 1. Personnel. Really, really very, very kind, helpful and they will go out of their way if you have a request. Very efficient, down to earth. Top marks! 2. The room and bathroom: excellent!!! Very spacious and the bathroom was geared for people in a wheelchair. Requested a tea-maker and got one. 3. Breakfast: very good! 4. The salad was simple but good and if you eat in the hotel, the meal is served in the downstair breakfast room. Centre is less than a 15-minute walk away (turn right, walk to the park, go round the park while keeping the park to your left and as you descend the steps you will reach a street where you can catch the Alibus to the airport at the telegraph office for €4 which will take you there in 20 minutes). Via Etnea is right in front of you.

Santi V, Direttore at Best Western Hotel Mediterraneo, responded to this review
Dear l-a d, thank you for sharing your experience on Tripadvisor. First of all we have to apologize because, reading your words, we understand that there was a problem in communication on our side. You were not told that we do not have an internal Restaurant with a kitchen, therefore what we serve in our Snack-Bar is only salads (that we are happy you appreciated), toasts and pre-cooked frozen foods (as written on our Menus), including the Pasta you had. But it was our fault if that was not properly heated and the matter was not explained to you. Therefore, next time you come to us, it will be our pleasure to send you, as our guest, in the nearby Restaurant with which we have an agreement, were you can taste a proper Italian "Pasta al Pesto". We'll be happy also to send a member of our Staff to set the correct temperature in your room if it is not very clear how it works. But we are glad to read that you appreciated our Personnel, our Rooms, our central Position and our tasty Breakfast. We look forward to your next reservation to leave you with a better experience about our Hotel. Santi Vento Best Western Hotel Mediterraneo - Catania

"Nice hotel to stay..."

4
31/01/2017

I stayed at this hotel in January for to attend a conference..The hotel has a very convenient location. It is a 10 minute walk to Via Etnea which is the center of the City and the signs on the way to hotel makes it very easy to find the hotel by walking.. Rooms are small but convenient and clean..Good breakfast..and good price as well...Nice and helpful staff..

"Good Value"

5
07/01/2017

Stayed for five nights, enjoyed the stay as this hotel has all the facilities, breakfast very good and with a nice choice, bedrooms very clean and staff very helpful. Will recommend for anyone wanting to travel to Catania

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you Scorpion2014 for recommending us to travellers coming to Catania and for your nice review about Breakfast, cleanness and helpful Staff. We hope to host you again soon Santi Vento Best Western Hotel Mediterraneo - Catania

"A short break in Catania"

4
28/11/2016

I have just returned from a four day break in Catania staying at the Best Western Hotel Mediterraneo on a bed and breakfast basis. The hotel and the rooms are very clean. The rooms are very spacious and quiet. Staff is very friendly and helpful. Room service is very good and rooms are cleaned every day and towels changed on a daily basis. The breakfast was very abundant with a good variety of items included English breakfast. If you intend to visit Catania do not hesitate to book at the Best Western Hotel Mediterraneo which is in the centre of Catania.

"excellent stay with the best value!"

5
27/10/2016

good location, clean rooms and comfort sleep and the best-value of stay in Catania! parking is reasonable. However, the elevator is too small and slow and sometimes it's easir to climb up - but not with kids or big luggages!

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you Dongshu O for your nice and positive review. We hope to have you as our guest again. We have two elevators, close to each other, one for 6 people and the other for 4. Santi Vento Best Western Hotel Mediterraneo - Catania

"Hidden gem, not far from anywhere!"

5
22/10/2016

What a wonderful surprise this hotel was. Every interesting place (fish market, cathedral, elephant square, Bellini gardens etc etc) was walking distance (20-30 min walk). The rooms are excellent with balcony, the wifi is free and breakfast is wonderful. Sky TV channels were free as well. Staff was good and very helpful. Overall, a wonderful experience, I would repeat it again if I came to Catania again.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you Shalini D for your nice and detailed review about hotel services, our location and our staff. We look forward to your next reservation in our Hotel. Santi Vento Best Western Hotel Mediterraneo - Catania

"Found something I did not expect"

5
20/10/2016

This Hotel is rated as 3 star but when I used it, I found something I did not expect. This Hotel is to be rated 4 star. Great staff, very nice rooms, good breakfast, free internet, TV with Sky in different languages. It is situated in a quite area of Catania behind Bellini Gardens. 10 to 15 minutes walk from the centre. I really recommend this Hotel.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you Johan B for staying with us and for providing details about the location of the Hotel and services like free Sky TV in different languages. We hope to host you soon again Santi Vento Best Western Hotel Mediterraneo - Catania

"whats not to like?"

4
20/10/2016

stayed here beginning of october in a double room on the fifth floor. view to back of hotel so no road noise. it had a large balcony. room was spacious and spotlessly clean. air conditioning was great and so was water pressure. towels and linen changed regularly. Staff were all nice and friendly. They booked trips and showed me how to use their computer which i needed for boarding passes. Large buffet breakfast and again staff were lovely. There is a coffee machine but the waiter will bring you capuchino and anything else you need. The area may not be the prettiest but is perfectly safe. It is only a 10 min walk through a lovely park to the main street. There was nothing i did not like about the hotel and would happily reccommend

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you mroy for describing all the things you liked about us. We are especially happy to read that you appreciated the cleanliness of the Hotel and the courtesy of our Staff. These are two of the things that matter most to us and to our guests. Please come again to stay with us. Santi Vento Best Western Hotel Mediterraneo Catania

"Hidden out of centre but sufficient"

3
12/10/2016

Don´t try to find it in the centre. It is 300 m from Giardino Bellini, but far from Cathedral, or Castello Ursini. There is friendly staff. Good breakfast. Just Italian TV programmes and no international press in the lobby. Just Italian. There is supermarket Siply nearby - 10 min walk. Maybe good for business travellers or walking lovers. Not for tourists who want to be in living town.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear Pavel N, thank you for staying with us and for writing a review where you have words of appreciation for our staff and our breakfast. As you correctly say, we are 300 meters far from Central Garden of the city (Villa Bellini) which opens on the main road of Catania (via Etnea). We are sorry you didn't probably read the instructions clearly placed in all our rooms (near the TV remote control) on how to switch language on all Sky TV channels (and we have hundreds of free channels). We also provide complimentary copies of the International Herald Tribune in the Lobby, avialable from early in the morning. We are sorry if possibly other English speaking guests took all the available copies before you came down from your room. We hope you come another time to show all the services we provide, free of charge, to international travellers, including a free Internet Point where all news can be read. Santi Vento Best Western Hotel Mediterraneo - Catania

"Good value hotel"

4
08/10/2016

We had 2 nights in Best Western Mediterraneo. The staff were polite and helpful and very willing to assist. Our room on 4th floor was clean and tidy if somewhat dated in decor. But it all worked and the bed comfortable. The breakfast was adequate and very reasonably priced. We found it an easy walk from the hotel to the town Centre to attractions and shops. Dinner we ate at their recommended LA Terrazza del Barone , a 250 metre walk. The food was yummy and very reasonable. We will recommend the hotel to friends.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you Gordon for your nice review. We're please to read that you appreciated our staff, your clean room, our breakfast and our suggestions for dinner in the neighbourhood. Thank you for recommending us and see you soon. Santi Vento Best Western Hotel Mediterraneo - Catania

"Pleasant Hotel."

4
05/10/2016

Nice comfortable hotel about 15-20 minute walk to centre. Rooms are good and nice size. Free Wifi, good breakfast for only 3 euro per person. Staff are very helpful. Nice restaurants close by and in centre. A good choice if staying in Catania.

"Decent"

3
04/10/2016

The staff was friendly and the beds were comfortable. The room had a large bathroom with shower and tub. If you want a washcloth, you will have to specifically ask for them. The streets surrounding the hotel were dirty but we never felt unsafe walking around. I would stay here again.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear ufgirl76, thank you for staying with us, for writing a review and for expressing your intention to come back again. We look forward to your next visit. Santi Vento Best Western Hotel Mediterraneo - Catania

"Last minute booking"

3
01/10/2016

Due to a train strike our plans were thrown into chaos. Booking here at short notice was a godsend as it was in complete contrast to our previous hotel, a 4 star. Staff extremely helpful and friendly, room was large and comfortable, bathroom was excellent. Breakfast once again,a typical European continental, was ample. A 12 noon checkout was good for us as we had a 3pm flight to catch. Situated close to the centre of Catania most attractions were accessible by walking. A good stopover hotel.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you Gordon S for your accurate review. We are glad you appreciated the services of our Hotel and that you appreciated the central position of the Hotel, ideal to visit the city on foot. Please come back and stay with us! Santi Vento Best Western Hotel Mediterraneo - Catania

"Perfect for short stay."

5
26/09/2016

Very pleased that hotel had read our requests before we arrived and given us a room that had all of our requests. Good sized rooms, comfortable beds, very clean and good air con, city view from balcony, quiet for a good nights sleep. Easy parking, fee for certain hours. 10 min easy walk to Benedictine monastery, then 3 mins to Roman theatre, 2 to Duomo. Good breakfast for 3 euro each. Baronne local restaurant 200m away was good value and entertaining. On top of this was very competitive price. Would recommend and stay again if in Catania.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you Bruno1300 for your very detailed review and thank you for communicating your requests before so that we were able to meet your needs. We look forward to your next visit. Santi Vento Best Western Hotel Mediterraneo - Catania

"Execelente"

5
21/09/2016

Excellent hotel. Well located. Great service. Very comfortable rooms. Close to all the amenities of the city and easy access to transportation, but you can reach many tourist points by walking . Unfortunately it not offers free parking.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you luiz0163 for your very nice review. We have a garage to park the cars of our guests for a minimum cost of 9 Euro per car per day (better booking it together with the room), but there is always the possibility to park the car outside for free. Hope you return to stay with us soon. Santi Vento Best Western Hotel Mediterraneo - Catania

"All considered is a good hotel"

5
15/09/2016

I stayed in Best Western Mediterraneo from 4 to 12 September 2016 in room 406. There is not much you can say in terms of criticism about this hotel. The rooms are clean and adequate for a short medium stay and there is a balcony. You have satellite TV including all sports. Bathroom is large and there is a lot of storage room for cloths. Breakfast is also good, very tasty and you can also order a "granita". The staff is particularly nice and professional. Location is acceptable. Wifi free and works well. Also free newspapers available at reception.

"Just What We Wanted!"

4
31/07/2016

Had a group of 40 conducting a battlefield tour for 5 days. The staff were courteous and helpful. The rooms were small (Single) but more than adequate for our needs. AC excellent! Used a Conference Room each day for our pre-day briefings

"Good choice"

4
21/07/2016

Excellent value for the price. It's not in the city center, but it's only short walk to most popular destinations. About 45 min walk to the rocky beach. The room was large and clean, with a large shower and great air conditioning. It has a fridge and safe. Our room had a balcony, but no chairs or table. The staff was friendly. They do have a bar and room service. The breakfast selection was large, and the quality adequate. We've had better quality of food at other hotels in Italy. Overall, would go back.

"A Clean Comfortable Hotel"

4
21/07/2016

ear Hotel Mediterraneo, We would just like to send to all the staff at your hotel a very Big Thank You for making our stay with you so wonderful and pleasent.We were really blessed that you could find the extra night to stay with you,as there would have been nowhere for us to stay at Catania Airport due to our own mistake,.We found the hotel to be very clean and comfortable,the breakfast gave an excellant amount of choice,

"Very Good Hotel"

4
30/06/2016

I have spent 4 nights here. The room was spotless and large, with all the amenities you expect from a good hotel, including a water kettle and tea and coffee, to make coffee in the room. The only thing that I did not like was that driving to the hotel, you drive through a lot of rundown dirty streets, full of grafitti, which gives you the impression that you are in a slum area. But the street the hotel is situated is not that bad.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear ellias447, thank for your positive review about the hotel and the central area where it is located. To help our guests find the hotel more easily, we have placed white signs at all the main corners of the city to suggest the best way to reach the hotel wherever you come from. We invite you, next time you come to us, to follow them. They will guide you through better roads of the city. Santi Vento Best Western Hotel Mediterraneo - Catania

"Decent Hotel"

3
19/06/2016

We did all our travelling by public transport so here's a bit of advice as I found it quite difficult - You can get the AMT Alibus from the airport to Catania train station (€4) which enables you to take any other AMT bus within 90 mins of stamping the ticket (you can buy tickets on board). This bus comes every 25 mins and is quite punctual. From the train station you can get the 431N bus which takes you to Via Lago di Nicito (closest stop to the hotel). We tried this option but we waited for this bus at the train station for over an hour (it arrived eventually but the driver left and we didn't have the patience to see him come back) so we eventually walked (about half an hour walk). Instead you could stay on the Alibus and get off at Bellini Ovest and walk through the park (if it's not late and you don't have too much luggage) as that is just a 5-10min walk. We actually got the Alibus from here to the airport. The hotel is fairly close to the city centre (the main shopping/eating area of Via Etnea), there is a park in between which provides a nice stroll and there are a few nearby restaurants/bakeries and a mini supermarket. The surrounding area isn't the prettiest, by day it is quite busy but by night I didn't feel as safe as it is quite quiet, dimly lit and you hear sirens quite a bit. The hotel itself is quite aged but the staff were super friendly and helpful (we had many questions) and our room - 508 - was spacious and clean. The only problem was that our door was quite hard to lock (turn the lock too many/few times and the door would open when you turn the handle - still don't quite understand) and the doors slam quite loudly on close.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear Chi W, thank you for staying with us. Your indications regarding city buses are very accurate and they confirm what is written on our website under the section "How to reach us". We are happy you appreciated the central position of the Hotel as well as the friendliness of our staff. Sorry about the doors, that all have an automatic system to keep them shut for fire precaution. Not all guests (unfortunately) are so kind to accompany with their hand the door while it closes. We hope to host you again soon. Santi Vento Best Western Hotel Mediterraneo - Catania

"Good Location"

5
17/06/2016

This location is not too large but located in a central location and within 10-20 minutes walk of the major attractions and the beach. It is in a relatively quiet area and some good very local restaurants. Some specialize in Horse Meat - which I did not touch.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you Nir B for your review and for describing our good position in the city. The restaurants in the area serve also (but not only) horse meat as well as fresh fish: of course you can choose your menu. We wait for your next stay with us. Santi Vento Best Western Hotel Mediterraneo - Catania

"Good hotel reasonable location."

4
17/06/2016

Located in the heart of the city and a 5 min walk to some descent bars and restaurants. Staff are very helpful, breakfast is your standard euro fair, parking is limited and best left to hotel staff to do for you. Rooms are adequate with descent aircon.

"Good Location in Catania"

4
07/06/2016

Stayed at this hotel two nights 6-2-16 and 6-3-16 Arrived from Taormina by train and a short 15 minute bus ride to the hotel A short 15 minute walk to the main street in Catania A great restaurant right down the street from the hotel Staff at hotel were nice- good breakfast, good internet, and a short 15 minute cab ride toCatania Airport

"Good business-type hotel"

4
02/06/2016

The hotel is good if a bit nondescript. Full of business people on a Friday; all left by Saturday. The location for a tourist is so-so only; a fast walk to the center of Catania took 20 minutes; we took a taxi back. The taxi driver described the area of the hotel as "Our Bronx". That was a bit of exaggeration, but it sure doesn't look too good. Otherwise, everything worked in the hotel as it should. The staff was a bit overworked, but helpful.

"Just average."

3
31/05/2016

Clean spacious room however very dated and not aesthetically appealing. Wifi in room is non existent even though there is signal and very limited in the foyer. Breakfast is very basic and not as much range as other Italian hotels. In room kettle was handy however no milk in the room fridge and no iron. Shame about the location of the hotel also as it is surrounded by dirty and rubbish covered streets.

"Good hotel"

4
30/05/2016

I stayed for three nights while attending a conference. The room was spacious and clean and the staff professional and courteous. The breakfast was a fairly standard continental buffet. In general the hotel was very good but not exceptional

"Could Be Better"

3
27/05/2016

One of the things I look for when I book a hotel is internet access. Either free WiFi or paid. This hotels wifi was horrible. The router signal was strong but there was very little data from the provider. You would think that a hotel such as this which caters to business travelers would ensure quick internet access, not this place. I expect better from Best Western. So, the room was very nice and clean, staff helpful, hotel located near center of tourist area, about a 10 minute walk.

"Excellent hotel in a good location"

5
14/05/2016

The rooms in this hotel are quite large with a decent sized bathroom with a bath. I had a double room for single occupancy with a king size bed which was very comfortable. The room was quiet. It had a kettle - not very common in Italian hotels; and there was plenty of room in the wardrobe. The staff were exceptionally helpful and efficient. On my last day I managed to lock the safe so that I could not open it - a member of staff came in 2 minutes and opened it. The hotel is conveniently situation near a bus stop into the centre and within 3 minutes of a wonderful restaurant, Il Terrazzo del Barone.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear _jennifer_lorch, thank you for staying with us and for finding the time to write about our Hotel, the surroundings, our staff and nearby restaurant. Little details like the kettle in the room with a selection of teas and coffees make the experience of several guests, like you, more enjoyable. Please, come back to stay with us soon. Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"Very friendly staff!"

5
13/05/2016

All our needs/requests were responded to quickly. The entire hotel was very clean and well stocked. Continental breakfast had variety and was fresh, the tuna salad from the bar I had for lunch was surprisingly fresh and tasty. My barista makes a mean americano coffee...so I had a second!

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you martinospiaggia for your nice review about us. We're glad you enjoyed the freshness and variety of our breakfast. We wait for your next stay at our Hotel and for your next Americano Coffee. Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"Much better than expected!"

4
11/05/2016

I wasn't expecting much from Best Western Brand (previous bad experience) specially in Italy but I was very pleasantly surprised. Hotel is ideally located in a residential area , about 5 minute walk to the main shopping street and 30 minute walk to the bus and train station. What I liked the most about our room was the size, it was huge (and came with a balcony) and spotlessly clean. A/C wasn't working but it wasn't hot enough so we just left the balcony open for the night. TV comes with Sky satellite and all the channels you might need. OK this is not the newest hotel and might look a bit dated but it's not worn out our shabby. Breakfast doesn't come with much ( well it's Italy after all) but coffee is great and you can squeeze your own orange juice from the machine.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear BayernRulz, we're always happy when we exceed the expectations of our guests, as it happened in your case. We're also glad you noticed the positive sides of our location in the city and the fact that our Hotel is well kept and clean. We hope you come and stay with us again soon. Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"3.5 stars"

4
09/05/2016

The room was clean but fairly small and looked dated. Actually the entire hotel looked dated. As did the area and the town itself. Service was good. The staff were friendly and very accommodating. They have a parking garage right across the street for €9 a night. Breakfast was good. Wi-Fi worked well in the room.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you Ron S for your review. We're glad that the things that directly depend on us were working properly: clean rooms, good service, breakfast and wi-fi, friendly staff. We can't help with the condition of the town but we can help with renovating our Hotel; in fact in our short term plans is included a renovation of the Hotel's rooms and exterior. We hope you come again to stay with us and experience firsthand these renovations, maybe in a larger room. Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"Very poor service"

2
26/04/2016

My room was very large. Try to get a room ending in 06 as they are spacious. However, the service is very poor as when I would call someone for help to my room, the person sent would try to argue with me and tell me that there is no issue without even looking at what the problem is. He should wait for me to talk and then give his take on it. My safe wasn't working at first and I had to ask for it to be repaired, only for the man to first tell me nothing is wrong. He then saw the issue later and didn't apologise for saying there was nothing wrong in the first place. Secondly, they do not provide irons in the room so you must ask for one. One was brought up to my room but the irons are extremely outdated and need an upgrade!!! The one I was given had scratches on it and pulled on my brand new top that I had not even worn yet. It wrecked my whole top and no one cared to apologise or compensate for it in any way. I tried the iron on another item and it did the same thing. And yes, I can iron properly, the iron was faulty. I asked for another one and yet again the man said I already have one, why did I ask for another? Without even having a look at the issue. Need better training of their staff. Very upset.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear AnumCM, I am really sorry to read what you relate and I have to apologize for any misunderstanding with our staff. We care a lot for the satisfaction of our clients, especially concerning service. I spoke to the ones who dealt with your requests and I realized that most of the problems were due to linguistic misunderstandings with our maintenance or cleaning staff (for example the problem of the safe in your room that was immediately solved, once understood what the problem was). Our Reception staff is well trained in several languages and very well trained in English, but they were not aware of your complaints (and neither was I) until we read them on Tripadvisor, so we could not seek for a prompt solution. I personally checked the perfect efficiency of our irons and iron boards (which we keep available on each floor for any of our guests, 24 hrs a day) and I have no reasons to doubt about your skills at ironing articles of clothing. We rather think it might have been a problem in setting the correct temperature for the type of fabric you were using the iron for, possibly with the degrees on temperature gear different from your country (Celsius rather than Farenheit). We hope that what happened here does not change your determination to continue using Best Western Hotels in the future. Santi Vento BEST WESTERN Mediterraneo - Catania

"Very nice for this money"

4
23/04/2016

It is the second time I visit Catania and I haved stayed to the same hotel, Mediteraneo. Again, very good and rich breakfast, very clean hotel and room, very good free wifi, very nice position for those that haven't rent a car. Last year I got a much bigger room that this time but was ok. Good job Mediteraneo

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear Iulian P, we're happy you came to us for the second time and you were happy also this time. Thank you for writing again about us. We wait for your next visit. Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"Comfortable stay in this motel"

4
10/04/2016

Comfortable spacious room. Clean, quiet. Useful gym. Breakfast OK- but heavily carb based and I would have liked more fresh fruit etc- this was Sicily and the island is overflowing with sumptuous fruits! Great nearby restaurant at extremely reasonable prices. Good base for exploring the area- Etna, Taormina, Syracuse,Ortigia etc. We used the trains which were fast and efficient although the station in Catania seemed to be at the 'rougher' edge of town.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you southlondonerSE27 for writing about our Hotel. We're glad you used many of ous services, including our free Fitness Room, and found good our position in the center of the city that allows you to move around it and surrounding area. If you come again to Catania, please stay with us. Santi Vento BEST WESTERN Mediterraneo - Catania

"Always the best choice "

5
10/03/2016

At the end.... if you're looking at a good base point for your journey in Catania. ..that's "The Choice"!!! Away from city's noise but just around the corner from deeper center that's really my best choice indeed. Quality spot and good service for your need, equipped gim room available for free. ... good breakfast and discount on dinner's opportunity. Last but not least: tasty sweets on the counter desk! !!!!!yummy! !!!!

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you Illo_64 for this nice review about our Hotel. We're glad to read that we met all your expectations after you chose us and we hope to see you again soon. Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"Still a darn good place to stay"

5
08/03/2016

Every time I go back to this hotel I feel like going home. The staff are splendid and make you feel like on of the family. The rooms are spacious, clean and well equipped. The wi-fi works always and breakfast is excellent. The freshly squeezed orange juice is a definite asset as well as the tasty ricotta pastry.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear aldopata, it is always a real pleasure to host you. We're glad to read that our staff makes you feel welcome and "at home" and also to read that you had a positive experience with our wi-fi and our typical sicilian breakfast. We look forward to your next stay! Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"Comfort off the beaten track"

4
05/03/2016

We weren't too sure about the location of this hotel when our taxi dropped us off. The area seemed quite dark and unfriendly. However as soon as we walked in the front door of the hotel, our apprehensions disappeared. The reception area was staffed with friendly, helpful people. Antonella was especially good to us and printed rail and bus schedules for us, gave us excellent information about city events, called ahead to our next booked hotel to get specific directions for us, and even gave us a personal contact number in case we had difficulties finding a "hard to find" location. Our room was small but very clean with a good bathroom, comfortable bed, good WiFi connections, and a balcony off the room. Our room was quiet. Ones facing the street may not have been, but there did not seem to be much traffic at night to cause any great noise. The breakfast was one of the best we had during a month long vacation. Still dream about the fantastic freshly pressed orange juice and the wonderful machine that juiced the oranges we fed to it. A coffee machine brews a variety of unlimited delicious coffees - a real bonus - and a full array of breads, cheeses, meats, eggs, fruit, cereals, cakes and pastries made it hard for us to leave after three wonderful mornings! The location turned out to be very good as well. We were there during the Carneval season and the festivities honoring Ste. Agatha and walked everywhere from the hotel. Although the area around the hotel was quite dark and deserted at night, we always felt safe walking . We'd go back in a flash.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you Betty668988 for your detailed review of our Hotel, our staff and our rich breakfast with our orange squeezing machine for fresh juices. As you realized, we are a few minutes on foot far from the main roads of Catania but we do not have all the traffic or the noise of the crowded roads. We wait for your next stay soon. Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"Second Home"

5
16/02/2016

This is the 10th year that i use the Best Western Mediterraneo in Catania. I found it very clean as usual, and the staff was very helpful with us all the time. In these last 10 years the hotel has refurbished from time to time always for better. For sure you see me again, and keep up the good work.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Thank you MMC82 for your loyalty in these 10 years. Comments of guests who regularly come and stay with us are more encouraging because we see you appreciate our constant efforts to keep up and possibly improve the quality of our staff, our cleanness and the general services. We look forward to your next stay. Santi Vento BEST WESTERN Mediterraneo - Catania

"Comfortable accommodation but organised disorganization during breakfast"

2
07/02/2016

A hotel which offers comfortable tourist class accommodation, but far from the town center, breakfast was invariably chaotic. The dining room did not accommodate / seat the number of guests at the hotel so that I had a three quarter of an hour wait to find a seat on one day, arriving late for an excursion. Staff did not overlook seating, removal of used dishes and cleaning of tables, let alone setting of the breakfast tables. in a timely and organised manner. The buffet was not replenished regularly to the extent that crockery, cutlery, coffee milk and bread had to be asked for, let alone other food items. One left the breakfast room feeling exhausted after hunting down necessities. I wouldn't return.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear BrigitteAttard, thank you for staying with us and for mentioning that you felt that our Hotel is confortable. We're concerned about your remarks about our breakfast and we made a quick research to understand what happened. We realised that you visited our Hotel as part of a large group of people that entered the breakfast room all at the same time. We can understand that other members of your group quickly finished most of the rich supplies we put on our breakfast buffet. As you yourself mentioned, our staff quickly cleaned tables and brought you other supplies as soon as you asked for. They just needed time to replenish the buffet. We understand though that you were disappointed for this and we apologize for any inconvenience we may have created to you. We hope you could make your mind over and decide to return individually and not as part of such a large group, to appreciate also our rich and typical sicilian breakfast, so appreciated by most of our guests.

"Truly a hotel that deserves 3 stars, unlike many hotels in Italy which display 3 stars but are definitely NOT"

3
11/12/2015

This hotel had welcoming and helpful staff. It is well located for accessing the historic centre which is a brief stroll away. The breakfast had a good selection of cereals, meats, cheeses, breads, cakes and fruit and more. It is also located a few blocks from where there is a strip of cheap basic Sicilian eating places heavily patronised by the locals with the popular meal being the grillata (displayed as you enter the restaurant), salad and bread, and good local inexpensive house wine. There are also a couple of wonderful pasticcerias in the same area to sample the local pastries and cakes. If you are travelling by car the hotel's location is not a safe area so it is risky to park in the street but the hotel garage is just across the street and offers safe parking. Unfortunately WiFi did not work in our room and we had to sit in the lobby to use the WiFi

"good hotel"

4
09/12/2015

very nice hotel, good location, breakfast was great. staff very helpful. we got a room in the top floor, it had a great view with its own terrace. desk clerks are very welcoming and ready to help out with any questions or advice

"Nice room, pity about the breakfast"

4
09/12/2015

The hotel is well situated on a quiet street near the centre of town. The room is large and clean and the bed very comfy - I slept like a log. I have a decent sized balcony (no furniture on it) which has a superb view of Mount Etna which is erupting at the moment. I haven't figured out how to use the TV yet. The remote doesn't seem to have much effect on it. My first two days breakfast was a let down. Despite having a heating tray labelled 'scrambled eggs' it was empty. When I asked the rather surly waiter if I could have scrambled eggs he said 'no, only boiled eggs'. This morning there was a pleasant smiley waiter and scrambled eggs with fried bacon! All the rest of the things you'd expect at a continental breakfast buffet were there including a fabulous machine which squeezes fresh oranges for you. The breakfast is free which is a nice touch. WiFi is also free and works well and there are public computers for you to use as well. Apparently there is a fitness centre but I didn't try it. All in all I'd recommend this hotel as a frills free place to stay.

"Great hotel with good location"

4
23/11/2015

The Best Western is located a few streets away from the main shopping street in Catania and within easy walking distance of all landmarks and the sea. The hotel itself is clean and bright, with free Wi-Fi. The rooms we stayed in were of a good size, clean, well kept and had a balcony to allow you to sit outside. Tea and coffee were provided (although they forgot to fill it up on the first morning and we had to ask for it to be re-filled), as were toiletries. The television is linked to sky, so there are a number of channels to chose from in English. We did have an issue with connection the first evening, but the hotel fixed it for us whilst we were out the next day, after which we had no more issues. The reception staff were helpful and pleasant. We booked our return airport transfers directly with the hotel for a competitive price. The Wi-Fi signal was strong in the room and could also be used in the lobby. The breakfast was plentiful and of a good quality.

"Accommodating Staff"

4
11/11/2015

The room was nice and the staff was very accommodating. We drove and had difficulty locating the hotel, because navigating the streets in Catania is very difficult, even in the morning when the traffic is was light. Give yourself extra time to get to your destination when driving. Hotel parking is available for 10 euros and you do need the parking. Staff will park your car in a locked parking structure across the street. There are banks and restaurants nearby.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear SpiderSD, thank you for writing a review about our Hotel. We're glad you appreciated the room, the service and our parking facilities. We are in the city center and to make it easier to drive the right way to the Hotel, we placed road signs at the most important street corners of the city. Also we offer a parking service for 9 Euro per day to leave your car and easily stroll to the main roads of the city. Reservation is advisable. We look forward to your next stay! Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"Nice, Clean Hotel"

4
24/10/2015

We often stay at Best Western Hotels because of the consistency in decor, service and cleanliness. We were not disappointed in this one in Catania. Our only objection is that it is not in central Catania, so if clients have ambulatory problems, such as two of our group, they have to rely on taxis.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear MaryMargo, thank you for staying in our Best Western Hotel in Catania and for meeting your expectations. As for our position, as anyone can see on any online map, we are 10 minutes on foot far from the main roads of the city and only 5 from the Central City Garden (Villa Bellini). We understand though that for some people with ambulatory problems this can be a problem. Please, come and stay again with us! Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"Nice room, shame about the staff "

1
22/10/2015

Stayed for one night at the Hotel Mediterraneo. Room was nice and spacious with good bed. Had a small patio that was backed onto by a generator, so view was not pleasant. Wifi did not work in the room. Front desk were grumpy and seemed inconvenienced by any questions. I booked the hotel as I read it had parking, but when I checked in was told the hotel doesn't have parking. Breakfast was a shambles with poor supplies in many areas, no welcome and one grumpy staff member on duty, who was not very attentive. Unimpressed at the poor service in all areas. I would choose another hotel next time.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear Matthew, we read your review and, although we are happy you appreciated the room you stayed in, we are sorry to learn that our staff did not welcome you nicely when you arrived and for breakfast. We care a lot for good service and I will immediately start an investigation to understand what happened in your case because what you are complaining about is not in line with what usually happens with our guests. We apologyze for that. If you should change your mind and decide to stay again with us in the future, we hope to offer a better service, in line with our usual standards. Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"Good place to stay in Catania"

4
21/10/2015

Felt welcom once we got there after a long flight. Spacious room, good bed. Bathroom fairly clean and above all spacious. The room had a balcony, big enough for 2 persons. You have to bring Chairs from room, they are not very comfortable for relaxing. Wiew to street, but not noisy. Air-condition was good. Breakfast good, breakfast service excellent. (Coffee could be better !). Helpfull staff at reception.

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear Steinar S, thank you for reviewing our hotel and for appreciating our service, our rooms and our staff. We hope to host you again soon and...to offer you a better coffee! Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"Great value"

4
15/10/2015

This hotel ticks all the boxes. Good location, good service, good wifi, clean and spacious rooms. What else can you need. We didn't have the breakfast as we had an early connection but the staff offered coffee and take away pastries which was really nice of them even if we didn't accept Awesome value and would stay there again if in Catania

Santi V, Direttore at BEST WESTERN Hotel Mediterraneo, responded to this review
Dear Michellek, thank you for your very nice review. We're glad we met all your expectations. We look forward to the next time we'll be able to host you. Santi Vento BEST WESTERN Hotel Mediterraneo - Catania

"Absolutely GREAT hotel"

5
06/10/2015

From check-in through check-out the stay, the hotel, the services, and the personnel were the B E S T. This team knows how to take care of people and understands hospitality. We had a tremendously great time thanks to the orientation and support we received from the front desk personnel during the day (AND NIGHT !) - very helpful and really people of heart. Would stay here again as often as possible. Breakfast was great ! Coffee was wonderful. The team knows how to take care of guests and the rooms were spotless. This team goes out of their way to make you feel welcome.

"Exellent Hotel"

5
01/10/2015

As I said in my previous review Best Western Hotel is one of the Best 3 star hotel in Catania. I stayed there with my family in August and nothing to complain about, restaurants 2 to 5 minutes walk, no doubt about it. I will stay again and again

"Good Hotel for a good price"

4
27/09/2015

We stayed in Catania for two days and visited my wife's family villages in Lentini and Carlentini which is south of Catania. The hotel has very clean and spacious rooms with great showers, The breakfast was probably an 8 on a 1-10 scale. The staff was very helpful in directing us to restaurants and sights around Catania. We rented a car so we also went to Taoromina for an afternoon. The hotel had parking for the car for Euro 9 per day. We found Sicily to be amazing and the hotel lived up and exceeded out expectations.

"short break"

5
13/09/2015

woke up to a very good breakfast, nice helpful people. It is kept very clean.the mattress was good and the pillow was even better. It's a bit far from the market area and town centre but did us well walking a bit after all that eating.

"Comfortable hotel"

3
13/09/2015

No complaints with the hotel but it is not in the best location. Rooms clean and comfortable. Quite a walk to the sights and public transport, through a very scruffy area. Graffiti everywhere. The town is quite disjointed, you have to enjoy roaming to find what you want.