Best Western Hotel Santa Caterina

If you are unlucky to get one of those rooms situated under the restaurant / terrasse / bar, then be ready to wake up in the middle of the night by the noise of the personnel moving the tables and the chairs. It is a pity because the rooms are nice and clean. But horrible service and hotel staff do not care at all about clients comfort, for them 2 in the morning is the moment to move chairs and tables in the terrasse and make their restaurant ready for the day after. It was not a relaxing stay !!!

Great little hotel with easy access to a main road. Food was excellent, the staff was helpful and spoke English very well, view was amazing (watched every sunrise over the water!). Be aware fellow Americans: pillows are very hard, A/C availability is seasonal and room is tiny. Very, very clean room and facilities. Parking lot is also tiny and on a steep incline. Never had a problem getting a spot though.

I have no words in how the treat people. Thinking with you as a customer... NO WAY! Flexibel... NO WAY! I had a horrible stay... the room was dirty and the woman at the reception was no help at all... She was rude and even disconnected the call. Hell no I'm staying here ever again! The sell 1 star service for four star price.

Once you can find the hotel, it's a great base to explore the north-west coast and Etna. Restaurant was heaving on Saturday night but empty on Monday; good food but not outstanding. Breakfast was the best we had in a week in Sicily, by a street!

We stayed at this four star hotel on the 3rd and 4th of January 2020.Its a clean and nice hotel.Lovely staff. A very good buffet breakfast is served daily in the breakfast area .There's a beautiful view,& dinner at the restaurant was good as well. When booking ask what your room view would be like since when booking it was stated that many of the hotel rooms have sea-view,ours didn't,but we didn't make a special request for it,so its our loss. Only one small thing that We didn't like.Our room seemed to be equipped with equipment for elderly or people with other needs.(Toilet and Shower). We would have preferred a regular room since we didn't ask for it,unless all rooms are that way ofcourse. Re :Location- Its in a very good location as well..Central to all ameneties. Other than that -Well done and keep it up.We'll visit again. Regards, Charmaine.

We had a great stay, even though hotel between the rail line and main road. It was very comfortable, clean and quiet. A bit of a walk to restaurants, as up hill, but still only a 10 to 15 minutes walk. You do need a car to get around, it's a great place to stay for visiting Mt Etna etc. The staff are very helpful, also a great breakfast with a fantastic view. Thank you

We had picked this hotel as a stopover in our way to Taormina after a evening arrival into Catania as it had a restaurant that was meant to be good. Overall, our stay for the one night was underwhelming. The rooms were quite old and tired, staff on arrival were lukewarm and well waking up to there being no hot water for a shower is never ideal. The restaurant was fine - starters were the highlight with our main courses (pasta) being disappointing. The staff at the restaurant had to be waved over three times before being available to serve us. The breakfast in the morning was adequate - the most friendly staff of our whole stay were the nice breakfast ladies. We weren't there long enough to experience the pool or other amenities - so look to other reviews for this. Overall, this hotel definitely did not live up to expectations. I would stay somewhere else for a one night stay next time.

Wedged between the railway line and the motorway, which we'd missed somehow! But having said that the room was quiet and comfortable. There is a lovely pool. Unfortunately our shower flooded the bathroom floor despite trying to be careful - poor design. Breakfast coffee was the biggest surprise - only sachets of Nescafe were offered!!!! In Sicily??!! Come on guys!

Nice view on the Mediterranean but that's it. Put your valuables in the safe, even if your are still in the hotel. First day during breakfast, 100€ stolen in the room, and the reaction of the staff was disappointing.

In some ways the Santa Caterina Hotel didn't look like the best option as base for a Sicilian holiday, given the location between the main road and the railway line a little out of town in Acireale which is not top of the list of destinations on the island. However, we had an excellent time and were very satisfied. Of particular note: the very pleasant dining area with great views across the sea from large terraces and a comfortable sitting room; the very good breakfast with fresh juice, bio eggs, choice of cereals, etc.; a delightful swimming pool in a small garden with sun beds and views. Our room was a bit small but with a very comfortable bed, a desk and a well-equipped bathroom. Cleaning services were very good and in general the staff at the hotel were smiling and helpful. We ate three meals at the excellent restaurant. The hotel is a 15 minute walk from the center of town and 20 minutes from the railway station, so we didn't need to hire a car and got lots of exercise as we went on day trips to Taormina, Catania and Siracusa. All in all, highly recommended for a slow and un-stressful holiday.