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Best Western Hotel Santa Caterina, Acireale

Via Santa Caterina, 42/B, 95024, Acireale, Italy - See on a map
Best Western Hotel Santa Caterina - View from suite The Best Western Hotel Santa Caterina is ideally located in the center of Acireale. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Protective equipment and safety procedures for staff and guests. Best Western Hotel Santa Caterina has a favoured panoramic position in the baroque town of Acireale. Acireale is famous for its churches, more than one hundred, for 'La Timpa' natural reserve, and for the six fishing villages, where, thanks to several fish restaurants and lounge bars, the atmosphere at night is particularly warm. Santa Caterina Hotel has been renovated in 2006, renovating 23 rooms, all with private bathroom, 32-inch television and parquet floor, form the restoration of an old tannery. The spectacular sea view, enjoyable form the common areas and from the majorly of the rooms, is a plus for our guests. An outdoor pool, immersed in a green area, with sunbeds and sunshades, and with a snack bar service available during the summer, completes our offering. At night, our restaurant 'Aquadelferro', that is part of Slow Food Chefs' Alliance, proposes a menu with local receipts and a wine list with more than 150 Sicilian references, with a particular attention to Etna wines. Other peculiarities are the closeness to the highest active European volcano, Etna, and to the Fontanarossa Airport that is only 20 kilometers away.

Best Western

Hotel Santa Caterina

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

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Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 523 guest reviews
NOTE ISSUED
Excellent
247
Very Good
201
Average
53
Poor
12
Terrible
10
REFER TO NOTICE
Business Business
52
Couples Couples
237
Family Family
100
Friends getaway Friends getaway
57
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Horrible customer services!"

1
User 17/03/2022

I have no words in how the treat people. Thinking with you as a customer... NO WAY! Flexibel... NO WAY! I had a horrible stay... the room was dirty and the woman at the reception was no help at all... She was rude and even disconnected the call. Hell no I'm staying here ever again! The sell 1 star service for four star price.

Valeria Mauro, Guest Services / Front Office at Best Western Santa Caterina, responded to this review
Dear 24rogierv, thank you for your time. We strongly disagree with your statements as our staff is very polite and helpful. Moreover, our services have very high standards against with rates much lower than the average of 4-stars hotels. If you wish to check that the hotel you wanted to review is the correct one, we are at your disposal. Best regards Valeria Mauro Front office manager

"Three nights in the off season - very comfortable"

4
HullMick_13, Hunton, United Kingdom 06/12/2021

Once you can find the hotel, it's a great base to explore the north-west coast and Etna. Restaurant was heaving on Saturday night but empty on Monday; good food but not outstanding. Breakfast was the best we had in a week in Sicily, by a street!

Valeria Mauro, Guest Services / Front Office at Best Western Santa Caterina, responded to this review
Hello Mr HullMick, thank you very much for sharing your experience. We are really glad to know that you enjoyed your stay. Looking forward to having you as our guests soon, Best regards Fabiana Bonforte Front Office

"Nice Stay.We'll be back !!!"

4
chircopcharmaine1977, Island of Malta, Malta 09/01/2020

We stayed at this four star hotel on the 3rd and 4th of January 2020.Its a clean and nice hotel.Lovely staff. A very good buffet breakfast is served daily in the breakfast area .There's a beautiful view,& dinner at the restaurant was good as well. When booking ask what your room view would be like since when booking it was stated that many of the hotel rooms have sea-view,ours didn't,but we didn't make a special request for it,so its our loss. Only one small thing that We didn't like.Our room seemed to be equipped with equipment for elderly or people with other needs.(Toilet and Shower). We would have preferred a regular room since we didn't ask for it,unless all rooms are that way ofcourse. Re :Location- Its in a very good location as well..Central to all ameneties. Other than that -Well done and keep it up.We'll visit again. Regards, Charmaine.

"Lovely stay"

5
LesleyB1953, Nuneaton, United Kingdom 15/11/2019

We had a great stay, even though hotel between the rail line and main road. It was very comfortable, clean and quiet. A bit of a walk to restaurants, as up hill, but still only a 10 to 15 minutes walk. You do need a car to get around, it's a great place to stay for visiting Mt Etna etc. The staff are very helpful, also a great breakfast with a fantastic view. Thank you

"Average, tired hotel with no hot water during our one night stay"

3
champagneplease, Melbourne, Australia 14/11/2019

We had picked this hotel as a stopover in our way to Taormina after a evening arrival into Catania as it had a restaurant that was meant to be good. Overall, our stay for the one night was underwhelming. The rooms were quite old and tired, staff on arrival were lukewarm and well waking up to there being no hot water for a shower is never ideal. The restaurant was fine - starters were the highlight with our main courses (pasta) being disappointing. The staff at the restaurant had to be waved over three times before being available to serve us. The breakfast in the morning was adequate - the most friendly staff of our whole stay were the nice breakfast ladies. We weren't there long enough to experience the pool or other amenities - so look to other reviews for this. Overall, this hotel definitely did not live up to expectations. I would stay somewhere else for a one night stay next time.

"Adequate, but would not return"

3
MrsCWeybridge, Weybridge 21/09/2019

Wedged between the railway line and the motorway, which we'd missed somehow! But having said that the room was quiet and comfortable. There is a lovely pool. Unfortunately our shower flooded the bathroom floor despite trying to be careful - poor design. Breakfast coffee was the biggest surprise - only sachets of Nescafe were offered!!!! In Sicily??!! Come on guys!

"Just basics"

2
401laury, Paris, France 11/08/2019

Nice view on the Mediterranean but that's it. Put your valuables in the safe, even if your are still in the hotel. First day during breakfast, 100€ stolen in the room, and the reaction of the staff was disappointing.

"excellent base for relaxing in Acireale and visiting the east coast of Sicily"

5
lenemike, Roskilde, Denmark 21/07/2019

In some ways the Santa Caterina Hotel didn't look like the best option as base for a Sicilian holiday, given the location between the main road and the railway line a little out of town in Acireale which is not top of the list of destinations on the island. However, we had an excellent time and were very satisfied. Of particular note: the very pleasant dining area with great views across the sea from large terraces and a comfortable sitting room; the very good breakfast with fresh juice, bio eggs, choice of cereals, etc.; a delightful swimming pool in a small garden with sun beds and views. Our room was a bit small but with a very comfortable bed, a desk and a well-equipped bathroom. Cleaning services were very good and in general the staff at the hotel were smiling and helpful. We ate three meals at the excellent restaurant. The hotel is a 15 minute walk from the center of town and 20 minutes from the railway station, so we didn't need to hire a car and got lots of exercise as we went on day trips to Taormina, Catania and Siracusa. All in all, highly recommended for a slow and un-stressful holiday.

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