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Best Western Hotel Carmel's Town House Lodge, Carmel

4.0/5  - basé sur 712 notations.
5th & San Carlos Street, 93921, Carmel, United States - See map

Enjoy the beauty of the California coast - as well as world-class golf, shopping, art and dining - while staying at this charming Carmel hotel. Conveniently located in downtown Carmel, the Best Western Carmel's Town House Lodge is just minutes from the beautiful white sands of Carmel Beach and the boutique shops, fine dining, local wine tastings and exquisite art galleries that dot Carmel Village. Golf enthusiasts flock to the area to experience legendary golf courses like Pebble Beach Golf Links, Spyglass Hill Golf Course and the Links at Spanish Bay. And of course, the 17-mile scenic drive through the area is not to be missed. Each year, this Carmel hotel hosts guests in town for one of the area's many annual events, such as the Carmel Bach Festival, the Big Sur International Marathon, the Red Bull U. S. Grand Prix, and several international golf tournaments. And if you're looking for a hotel near Monterey Bay, the Best Western Carmel's Town House Lodge is only six miles from Monterey and the world-famous Monterey Bay Aquarium, Cannery Row and Fisherman's Wharf. There's no need for air conditioning with the cool Carmel breeze! The courteous and attentive staff is only one reason to choose this family-friendly Carmel hotel. The smoke-free property offers two-room suites and family rooms for guests who prefer more space. Each well-appointed guest room features oscillating fans, a 37-inch LCD television with cable and HBO®, a refrigerator and high-speed Internet access. Hotel amenities include a complimentary full hot breakfast with fresh waffles, a seasonal outdoor heated pool and free parking. Make a reservation today and save at the Best Western Carmel's Town House Lodge - offering great service and amenities at a great value! Enjoy your stay.

Best Western

Hotel Carmel's Town House Lodge

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 712 guest reviews
NOTE ISSUED
Excellent
251
Very Good
297
Average
110
Poor
35
Terrible
19
REFER TO NOTICE
Business Business
20
Couples Couples
286
Family Family
257
Friends getaway Friends getaway
75
Solo travel Solo travel
28
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice Motel and Location"

4
09/07/2018

Wife and I stayed here I night and everything was fine. Staff very helpful and rooms clean and beds comfy. Free breakfast in an interesting location and food was fine. Great location right in downtown. Parking can fill up but we were ok. WiFi worked fine.

"Avoid at all costs"

2
17/06/2018

My husband and I stayed here for a long weekend. The only thing going for this place is the convenient location. The bed is as hard as the floor, they didn't pick up the room( claiming they were short staffed- didn't even make the bed or provide extra soap), and what cleaning and maintenance staff there was regularly yelled to each other down hallways and stairwells, despite our repeated requests that they not yell. Such a disappointment. Owners clearly don't care about customer experience.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I hope that you will consider staying with us again and in addition it can give us an opportunity to provide you with a superior experience.

"Centrally Located"

4
29/05/2018

Spent Memorial Day weekend in Carmel-by-the-Sea. The Best Western Carmel's Town House Lodge was a great choice. They provide a decent breakfast. Stores were a few blocks away, everything was walking distance. The room itself was basic, a decent bed, decent bathroom and decent vanity. In short, the room got the job done, and the location was perfect.

"Great location, free parking. That's about it."

3
12/05/2018

We booked this hotel because they have one room (104) that is actually two rooms with two bathrooms connected. Very convenient when travelling with 2 teens. For the price of around $200 a night a relatively good deal in Carmel. Did we love it? No. I can't believe the reviews that state that breakfast is good and that it's in a nice breakfast room. The breakfast room is tiny, hot, dirty (sticky floors and sticky jelly basket), a very unfriendly breakfast lady, and yoghurts that were all one week over the best by date! We mentioned it to the reception and they replaced them with other yoghurts that were frozen the next day. The bathrooms were not clean enough(calcium on shower doors), the remote of the tv did not work. The sun deck was nice though and parking is free. Can't beat the location.But if you are only with 2 people it should be possible to find a nicer hotel in Carmel for the same price.

"Great Location"

3
30/04/2018

Great location. Walking distance to everything in downtown Carmel. Hotel staff was awesome. They provided very helpful information about Carmel and surrounding areas. Hotel has two parking lots, which is particularly important in town since there are not many parking spots available.

"No fuss convenience in Carmel"

4
29/04/2018

This place is perfectly located to park and then walk around the lovely town of Carmel. There is coffee making facilities in the lobby and breakfast is fairly standard bagels, waffles, cereal, yoghurt, etc. The bed was comfy and bathroom clean and modern. Perfectly good place to stay if you are after no fuss central convenience.

"Nice family hotel stay option"

4
18/04/2018

This is a great property for families. The location is perfect, the rooms are larger, the parking is included (though space is limited and tight), and breakfast is filling. We had a decent view of the ocean too. Pool is clean, and the top floor sun deck is a great place to opt for your breakfast seating. We parked for our entire stay and walked anywhere we needed to go for meals, shopping, beach combing, or exploring. On check out I let them know there was quite a bit of trash from previous guests under our beds and behind the night stand, some of the shampoos and conditioners were used and not replaced but we bring our own shower kits. They took note and I am sure they took care of it. From what we could see the hotel was very clean. We had a very nice stay. Will certainly recommend to people traveling with families or children. It's a great base to stay at if you are visiting the surrounding state parks.

"Lovely quiet hotel "

5
15/04/2018

My husband and our two small children had a lovely stay her last month. The lady at check in couldn't have been more polite or helpful, the room was comfortable and clean, and the location was perfect for accessing everything we needed to. Parking was a bit tight but this is a small price to pay to be so centrally located. Breakfast was a decent spread also, plenty of choices even for gluten free (if you are happy with eggs and yoghurt/fruit and bring your own bread).

"Rock hard mattress"

1
07/04/2018

Mattress was like sleeping on a wood floor, pillows were the same. Exhausted and restless by morning; thankful we only spent one night. Free breakfast; well lets just say; you get what you pay for!!!!

"Clean comfortable and well located"

5
03/04/2018

Really handy for central Carmel. Room was clean and comfortable. Small pool and elevated patio area where you could have breakfast. The breakfast room was quite small but the food was adequate. No complaints at all really.

"Not worth it"

2
27/03/2018

The lodge is located almost in the center of town. Unfortunately it's not worth staying there. The front office is a tiny room. They tell you up front if you leave after 6:30am no express breakfast bag. Even if you have a member number.

BestWesternHotels, Corporate at Best Western Carmel's Town House Lodge, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Pricy Motel"

2
26/03/2018

Stayed for one night on the trip to Big Sur, did not feel comfortable. The hotel is basically a motel with much higher price. The room is small with little spare space. Inside feels dark and stuffy. Both room supplies and service are very basic. Will unlikely stay here again. Recommend finding a better alternative.

"Home away from Home"

5
26/03/2018

I stay at this little gem every year for my Carmel hiatus. The staff is friendly and very helpful. The location is great. The rooms are large and the mattress is comfortable. The breakfast has improved 1000% over the years and the breakfast room is bright and cosy, I highly recommend the Carmel Town House Lodge. Quality is consistent year over year.

"Great location"

5
15/03/2018

Spent 2 nights while sightseeing the Pebble Beach area and driving the 17 mile route. Hotel was clean, staff friendly. Location was excellent, easy walk to many restaurants, clubs, antique stores, etc. Free breakfast included hot eggs and sausage as well as the usual cold.

BWCarmelsTownhouse, Front Office Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Catherine, Thank you for staying with us and thank you very much for the five star review. We appreciate your wonderful comments about our guest rooms, staff and location. I'm so happy to hear that your Best Western Carmel's Townhouse Lodge experience was absolutely fabulous. We look forward to the luxury of serving you again when your travels return you to Carmel-by-the-sea.

"Nice central location!"

5
13/02/2018

We stayed here for 3 nights while attending the AT&T Pebble Beach Pro Am! Shamie at the front desk (sorry not sure of the spelling) was a great help! She got us in our room early so we could get down to Pebble Beach and was very helpful with any all questions we had. All the staff is very friendly and attentive. The central location of this hotel makes it easy to get to any where around town. We'll be back :)

BWCarmelsTownhouse, Front Office Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience at Best Western Carmel Town house. We are delighted to know that you had a wonderful stay with us! Thank you for your 5-star rating! Our goal is to provide our guests with a great experience, every single stay. We are absolutely thrilled to have achieved that goal with your most recent experience as our guest. I am glad you found our rooms clean, friendly staff, and our breakfast filling. Thank you for allowing us to serve you! Appreciate your business and recommendations. Look forward to your return visit.

"Pleasant place to stay."

5
01/02/2018

Pleasant place to stay. Staff was very helpful and accommodating went out of their way to make us feel comfortable suggesting places to visit and resturants to try. Would stay here again when we have the opportunity to return to Carmel.

BWCarmelsTownhouse, Front Office Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience at Best Western Carmel Townhouse. We are delighted to know that you had a wonderful stay with us! Thank you for your 5-star rating! Our goal is to provide our guests with a great experience, every single stay. We are absolutely thrilled to have achieved that goal with your most recent experience as our guest. I am glad you found your stay comfortable and friendly staff. Thank you for allowing us to serve you! Appreciate your business and recommendations. Look forward to your return visit.

"Nice hotel with a Motel look"

4
24/01/2018

We stayed here one night on our way to San Francisco, we arrived at night and our first impression was wrong, from outside it looks like a road motel, but rooms are renovated and clean, we asked for a crib on our reservations and it was already in our room, and the lady at the front desk was very friendly and helpful. The hotel offer free parking and a breakfast, everything we needed to explore the área and cotinue on the road. A very good alternative and with great value for the money.

BWCarmelsTownhouse, Front Office Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience at Best Western Carmel Townhouse. We are delighted to know that you had a wonderful stay with us! Thank you for your 5-star rating! Our goal is to provide our guests with a great experience, every single stay. We are absolutely thrilled to have achieved that goal with your most recent experience as our guest. I am glad you found your stay comfortable and friendly staff. Thank you for allowing us to serve you! Appreciate your business and recommendations. Look forward to your return visit.

"A good hotel in the heart of Carmel"

4
13/01/2018

We stayed 1 night at the Best Western in Carmel on the way from San Francisco to Big Sur. We had chosen to stay there rather than the less expensive option of Monterey, and were not disappointed. We were able to walk to the restaurant on the evening we arrived, then to the beach and to the Mission the next morning. The room was clean and the night was quiet (we were on the top floor). The staff was friendly and helpful. A very pleasant hotel in Carmel.

BWCarmelsTownhouse, Front Office Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience at Best Western Carmel Townhouse. We are delighted to know that you had a wonderful stay with us! Thank you for your 5-star rating! Our goal is to provide our guests with a great experience, every single stay. We are absolutely thrilled to have achieved that goal with your most recent experience as our guest. I am glad you found your stay comfortable and friendly staff. Thank you for allowing us to serve you! Appreciate your business and recommendations. Look forward to your return visit.

"One night stay"

5
23/12/2017

Clean nice hotel friendly staff. I will stay again do to the price and cleanliness of the rooms and overall hotel. I'm conducting business in this particular area all the time and I've stayed at a lot of these hotels in the area this is a better one

"Good central option."

4
16/12/2017

The beakfast options were disappointing, but this is a great, central location. We had a clean (albeit small...#220) room, and the check in/out staff were great. Shower was good and the bed was very comfortable. What more do you need?

"Best Western Carmel's Town House Lodge"

5
04/12/2017

We were welcomed by a very nice staff. This is our 2nd time here. We stayed in the suite room which was nice and close to restaurants and shops. They also have a nice continental breakfast. We will be back.

"enjoyed the stay"

4
28/11/2017

right in city center, near to tons of shops. 2 minutes walk to coach store. clean and comfort room. friendly and helpful staffs. sufficient parking lots, gas station on the opposite. beautiful town. overall we enjoyed the stay.

"Carmel by the Sea"

4
21/11/2017

Check-in and check-out was performed in a professional manner and my request to email the receipt was welcomed. Staff in all areas were friendly and professional. Breakfast facility is cosy but as they state there are seating areas in the upstairs outdoor area. Not good in bad weather, but would be welcomed in warmer months. Breakfast choices were good.

"Carmel By the Sea Town House"

5
12/11/2017

The lodge was beautiful. They have an outdoor patio surrounded by planters filled with flower. There's an ocean view and you're walking distance to tons of shops. The rooms where clean and comfortable.

"Great value, great location"

5
09/11/2017

We stayed for seven nights and have only good comments about our experience. The lodge is located just a couple of blocks from the main street (Ocean Avenue), so restaurants and shops are an easy stroll away. For such an ideal location with breakfast (baked goods, waffles, hard-boiled eggs, yogurt, coffee/tea) included, our off-season rate was as low as $117 on several nights. This is not a luxurious hotel, but our room was clean, the bed was very comfortable, and having a refrigerator was a plus. Both the office staff and Diana in the breakfast room were friendly, helpful, and eager to please. Our east-facing second-floor room was a bit dark during the day, but it was next to the roomy sun deck from which we saw spectacular sunsets over the water. The beautiful Carmel beach is a downhill walk of about ten minutes along the shop-lined streets. The value and location made this a perfect home away from home.

"carmel town house lodge"

5
09/11/2017

Have stayed here in the past, and this time was great as usual.The young lady at the desk, Shammi, was so cheery and kind. The room was comfortable, clean and lovely. It is so close to everything. Room was quite,and nice view looking toward the Pacific ocean. Will continue to come here,and stay.

"The best"

5
08/11/2017

Great location to all restaurants and shopping. Friendly staff and very helpful when ever needed. Rooms are very clean and comfortable. Have stayed here many times and always happy. Never a bad day in Carmel.

"A sleepless night to remember"

2
07/11/2017

Stayed at this hotel with my wife for one night at the end of October. The weather was unusually hot, 91F, and there was NO air conditioner in the room! My wife and I had expected that a hotel located in a such hot place like California would definitely offer its guests an air conditioner. It was really hard to stay in the room dressed. The hotel staff provided us with a small tower fan, but it did not give us any relief. We could not sleep at all all night long The hotel's only advantage was its great location close to the restaurants, shops and the beach. Breakfast was so simple and unattractive that we had to go out to have a "normal" breakfast somewhere. Overall, I would not recommend to stay at this hotel if you have other options.

"Comfortable and Great Location"

4
30/10/2017

We stayed one night and we're pleased with the hotel. Great location and close to Ocean Avenue. The room was adequate in size and was very comfortable. It was clean and nicely decorated. We liiked having a refrigerator in the room. This room even had a walk in closet. We would stay here again as it was clean, quiet and affordable.

"GREAT COMFORTABLE PLACEWel located in center of town. great friendly manager TO STAY"

5
17/10/2017

Well located in the center of town. Manager very friendly and knowledgeable.Rooms are comfortable and well appointed. If you have bad knees ask for a downstairs room. Parking is tight. We would stay here again.

"Pleasant hotel with friendly staff"

4
11/10/2017

This hotel was very handy to the city center and the staff was very friendly and accommodating and knowledgeable. The housekeeping staff were very friendly and helpful and went out of their way to give us extra towels when we needed them

"Well located in the center of Napa"

4
10/10/2017

Well located in the center of Napa. Comfortable bed and clean room/bathroom. The pool is very small tho, so there was no lapping possible and not in the sunniest part of the hotel. Free parking in the hotel.

"Located near art galleries and restaurants"

3
10/10/2017

This is an older property so there is no air conditioning, but they provided portable fans. The room was clean and nicely updated. There is no elevator, so if you need to, ask for the first floor. The parking is free, but the spaces are very tight. Get there early and leave your car and walk to the shops and restaurants nearby. It is a few blocks, downhill, to the beach, but walkable. Carmel-by-the-sea is just such a cute little town that you want to walk everywhere anyway so this is a great location.

"Should Have Listened to My Gut"

1
05/10/2017

When reading the reviews of this hotel, I came across a very rude reply from the owner to a former guest who wrote a negative review and should've listened to my gut feeling about this hotel before I reserved my room-red flag number one. My first encounter upon check-in was that the host refused to take my frequent guest number-red flag number two. I drove back to my room, traipsed up the stairs (there is no elevator) with all my belongings, flung open the door to a stench that almost bowled me over, and fingered my way to a light switch in order to make my way around the cavelike room (mind you, it was about 2 pm)-red flag number three. During the week of my visit the whole bay area was having record high temps and this hotel does not have air conditioners however, I thought that I could keep cool enough with the self standing fan they had provided-red flag number four. Unfortunately, the room was like a sauna upon first entry and I was never able to cool it down even with open windows and the ocean breeze. Mind you I was by myself, sleeping in a room accessible to the street with the windows open and no security bars! To add to this, the door lock was frozen and, even after having the hostess come down to look at it, was not repaired during my time there. On my first night there the TV would not turn on so I called the office repeatedly to get help but, to no avail. They would not answer the phone and the voicemail box said it was full. They do offer a breakfast buffet although, it's in a room which has a large picture window in it that faces the morning sun that creates a fish bowl effect and doesn't have a shade to draw. Having prepaid for the room through my company was a terrible mistake that I'll never make again.

"Average at "best""

3
24/09/2017

This is a tired property with none of Carmel's charm. The in room lighting is poor and the availability of charging ports ancient. The cleanliness of the room was passable at best. There just was little value associated with this property.

"Excellent Location"

3
23/09/2017

Excellent friendly check in. We find friendly employees at just about every BW we have stayed at. This is not a "lodge" as stated in name, it's a motel (or at least the section we stayed in was). And with reading some of the other reviews, it seems your room is the luck of the draw or their expectations are to high. With that said we were assigned a room on the "third floor". We had to drive around the corner to access a separate parking lot and there was only 4 rooms here and was right above the parking lot. You have to carry your suitcase up a steep flight of stairs. But the positive is there are no rooms above or below you. We reserved a king and thats what we got. Room is dark and on the older side but it was clean. There was a small heated pool. Breakfast was included with room rate. Ample parking (main reason I booked this plus the location). There is an in room mini fridge, very comfy bed and pillows (I find this a theme at all BW's too), decent sized flat screen tv but reception at times was poor, excellent wifi. Room did get stuffy and has no AC but I knew this before I booked the room (do your homework!) there was a fan in room but it still got quite stuffy. Bathroom exhaust fan was extremely annoying because it automatically went on when you put the light on and was loud. Sink/vanity was outside the bathroom. There is some street noise but this is to be expected since YOUR IN TOWN!!! Excellent location. Restaurants and shops are all just minutes walk.

"Good hotel in carmel"

4
22/09/2017

clean and nice hotel in carmel location is good, rooms are typically for a motel style hotel, but still nice and spacious parking is for free and available staff very friendly breakfast is a joke though.

"Would Not Stay Again"

1
03/09/2017

The only thing this experience taught me was to never stay at a Best Western again. I gave them a chance, and they failed miserably. The hotel was in terrible condition, rooms falling apart and no air-conditioning.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. Although not consistent with other guest experiences, it will allow us to implement improvements and offer a better experience for the guests in future. Factually stating, lodging places in Carmel does not have Air conditioning. I can understand how the Excessive heat weather alert generated in the area would have caused this experience. I hope you give us an opportunity to host you next time you visit Carmel. It can give us an opportunity to provide you with a superior experience.

"Great location, nice hotel"

4
28/08/2017

NIce hotel - updated rooms, super clean, great location, very courteous and helpful front desk staff. Nice free breakfast with fresh waffles, fruit, juices, cereals. Small, clean swimming pool. Walkable to quaint shops, restaurants, art galleries and the beach.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest- Thank you for staying with us and for the 4 Star review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. We'll look forward to your next visit and hopefully you'll be equally (or more) impressed!

"Car Week stay"

5
25/08/2017

Very pleased and satisfied. Would recommend to all. The staff was super courtesy and friendly. The room was clean. WiFi was easy and decent speed. Breakfast was good. Great location near Ocean Avenue in Carmel.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words, it is always a great pleasure knowing that we exceeded your expectations and you found us to be a good value in Carmel Thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your 5 star review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Carmel by the Sea, CA."

4
12/08/2017

Honestly, the hotel was secondary to the beautiful community. Great location and walkable to great restaurants and shopping. Also close to the ocean and saw a beautiful sunset. We skipped the hotel breakfast for some wonderful delights at the local coffee shops.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest- Thank you for staying with us and for the 4 Star review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. We'll look forward to your next visit and hopefully you'll be equally (or more) impressed!

"Familiy vacation"

5
10/08/2017

Nice location direct in the center of Carmel by the Sea. Nice roof terrace. Friendly stuff, clean rooms. Overall a great stay. Enough parking slots and fast Internet. The breakfast room is too small. We will come back.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words, it is always a great pleasure knowing that we exceeded your expectations and you found us to be a good value in Carmel Thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. I am glad you enjoyed our location and our roof terrace Thank you again for your 5 star review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Feels like home"

5
09/08/2017

I've stayed here several times and it always feels great to be back. The staff is welcoming and go out of their way to make one's stay "the best". The location is great as one can walk everywhere even to the beach. The rooms are clean, the beds comfortable and the wifi always works. There is now a great "breakfast room" with a pretty good continental breakfast and great coffee. I will be returning next year.

"Couple Review"

5
09/08/2017

Overall it is an excellent place to stay. We are repeated customers for the last 5 years. Next year I will ask for a room that does not have a window facing 5th Street. Very noisy. Location is excellent. Wish the cost could be more reasonable.

"Carmel-by-the-Sea"

5
08/08/2017

This Best Western, Carmel's Town House Lodge is conveniently located just two blocks off the main street that leads to the sea - a 10-12 minute walk. The motel is old but very well kept. The staff is very friendly and helpful and the rooms are spacious and comfortable - moderate price.

"Ashley's wedding"

4
05/08/2017

Everything was great except for having no air conditioning. The location was within walking distance of everything and the breakfast room was well stocked and they even had fans in the room but this was a hot week and the lack of air conditioning made the trip worse.

"Excellent Value With Convenient Location and Comfortable Facilities"

5
31/07/2017

This is the third time I've stayed at this hotel, and I continue to return mostly because it offers excellent value and a convenient location. Obviously, Carmel, California is an expensive location. While there are nicer hotels in the area, the Best Western Town Lodge offers an outstanding location, clean and serviceable facilities, a comfortable bed, free breakfast, and a nice and caring staff. I'll staff there when I return next summer.

"Great location and staff!!"

5
21/07/2017

This is a great hotel and the perfect location. Carmel is expensive and this hotel was reasonably priced especially for what you get! Quiet, clean, large well equipped rooms and breakfast was great. Easily within walking distance to the beach and shops. Parking lot for guests only which made it really nice. Quiet and comfortable.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 831-624-1261. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Carmel's Town House Lodge

"Don't Stay at BW"

1
04/07/2017

BW system cancelled reservation; with late arrival we had NO place to stay - even though we had a confirmed reservation. One hotel staff member attempted to accommodate us at a nearby hotel, but was unable to do so. Staff took 1/3 of the available guest parking spots making it very difficult to find adequate parking for our stay. This property was average in it's amenities.

"Very clean, great staff"

4
03/07/2017

We recently stayed here over the weekend right before the 4th of July. Pros: Great sun deck & pool area, courtious employees, breakfast provided, hair dryer and fans provided. Good location- walking distance to restaurants and shops. Updated and spacious room- good value. Provided plenty of blankets, towels, and pillows. Very clean room. Cons: 30 minutes late checking us in (past check in time), could hear some noise/stair sounds in our room, small parking lot, no AC, and a lot of stairs. Also the bed and couch were both rather firm. Overall, it was a good experience and we would consider staying here again next time we are in the area.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, We thank you for the kind words you conveyed about our hotel and giving us a 4 star review. To us the most important thing is that we deliver superior customer service. In addition, I am glad that your enjoyed our location. We truly appreciate your business and hope you will choose to stay with us again and earn a 5 star review.

"Great hotel in the heart of Carmel"

5
02/07/2017

Shammi was awesome and very helpful with information about Carmel upon check-in. Very clean hotel and well maintained even though the area is quite historic. The hotel was convenient to all downtown attractions (shopping, dining, etc.)

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words, it is always a great pleasure knowing that we exceeded your expectations. Thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your 5 star review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Affordable, Convienient and Nice"

5
29/06/2017

Our room was clean and comfortable with easy access. The location - next to housekeeping's storage room was not a welcoming site during the day. It might have been nicer it the staff would close the storeroom door when not occupied, so the first site of the day wasn't piles of dirty linens, but it was very close to the one and only handicap parking space. So hardly a deal breaker. The staff were all very nice and helpful. The location was great, being right downtown. This is an older motel, but is well kept up and not worn looking, as many older motels tend to be. The beds and pillows were comfortable and very clean. They were fully booked every night and busy, yet the rooms were very quiet, making for a restful nights sleep. The bathroom was very small, but with property being what it is in Carmel I wasn't surprised. Well small and somewhat confined it wasn't at all a problem. Like most mid level motels, they offed a complimentary breakfast with the usual fare - hard boiled eggs, yogurt, cereals, fresh fruit, pastries, and fresh waffles. We are early risers and were usual one of the first to arrive. The later crowd was usually bigger and the dining area quite small. If it was full there was an overflow room outside in the second floor sitting area. We enjoyed our stay and would book it again if in the area.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Koupaki, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words, it is always a great pleasure knowing that we exceeded your expectations and you found us to be a good value in Carmel Thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your 5 star review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Carmel-by-the-sea"

5
27/06/2017

Such a cute property and great value. The check in staff was very friendly and very informative. Breakfast was great and loved the second floor patio area for dining. Close to beach and shopping. Very happy with our stay!

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Cheryl, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words, it is always a great pleasure knowing that we exceeded your expectations. Thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your 5 star review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Great location"

4
27/06/2017

Loved the roof deck. Location was great. The room needed some TLC. No SAFETY BAR in tub was scary getting in and out. The out door pool was a BIG HIT and a great time for all. Breakfast was what we expected.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Eric, We thank you for the kind words you conveyed about our hotel and giving us a 4 star review. To us the most important thing is that we deliver superior customer service. In addition, I am glad that your enjoyed our swimming pool. We truly appreciate your business and hope you will choose to stay with us again and earn a 5 star review.

"Great location, nice chain motel"

4
26/06/2017

We selected Best Western for its affordable price in expensive Carmel. Excellent location! Walkable to everything. Check in was great and our room was ready early, thanks to front desk clerk Shammi(?) going the extra mile to check us in. Parking is free and ample. We had a room in the back and our parking spot was covered, nice bonus. Room lacked a/c, which I learned was common in Carmel, and we visited during a heat wave. Ugh. Room had a fan, which we used constantly with open windows and it helped cool us off. Room was over the small, outdoor pool, which was quiet and hardly used, so no noise issues. Breakfast in the separate little room was a nice bonus. Overall, if on a budget, Best Western Carmel is a solid, comfortable place to stay.

"Great stay, great value"

4
22/06/2017

The whole family went on a visit to the Bay Area. We spent a couple of nights in Carmel at this Best Western and they did not disappoint. The hotel was very clean, quiet, nice, and walking distance to Carmel main street (Ocean Avenue). It was close to restaurants. It was a very good value.

"A great place!"

5
21/06/2017

A wonderful place to stay in Carmel for sure! Our suite was spacy and had all essentials such as iron,hair blower,safe and coffee machine.Furniture was in good quality.I can't thank the staff enough for being so nice.Once we have got a problem(we needed to make an urgent call but did not know how) lady at the lobby was there to help and seemed really worried about us.Shame for me,I do not know her name.Breakfast offered enough meals to full your belly:) Thank you for having us!

"Good value for money, comfortable & clean."

4
21/06/2017

Kids loved the pool, and the breakfast that's included. Perfect location to walk anywhere in the main Carmel area, and not far of a walk to the beach. Small and some tight spots in the bathroom when sharing, but it appears everyplace there is small and space is a premium.

"Simple but adequate"

4
15/06/2017

Basically an old style motel. Rooms were very spare and definitely showed some signs of age--but comfortable enough. (Bathroom had lots of counter space, something often missing but definitely appreciated.) Staff was friendly and helpful and the location, just a few blocks from downtown, was dandy. Considering price/location trade-off, it was a good value.

"Nice hotel, reasonably priced"

5
05/06/2017

I stayed here with my daughter and had a great time. The front desk staff was extremely helpful and kind. The room was clean and comfortable. My daughter enjoyed the pool. Breakfast was decent--a bit crowded the second day of our visit so we had to bring our food to our room, as there were no open tables. I would stay here again.

"great location in downtown carmel"

5
02/06/2017

This hotel is 3 short blocks from the main street in Carmel and is walking distance from great shops and resteraunts. Staff is very friendly and helpful. They have a very nice sundeck with comfortable chairs to relax. Room was clean and nicely decorated.

"Recommend"

4
28/05/2017

Room and service were very nice. Breakfast was adequate, at best. Office staff edge helpful and friendly. Location was very good. Got room that we had requested. We had a pleasant stroll through Carmel and down to the ocean.

"Bedbugs in the heart of Carmel"

2
23/05/2017

On a particularly busy weekend in the spring last year I was lucky to get a room anywhere in Carmel, and the one a cousin found for me had a terrific central location. While the room itself was typical of a medium-priced chain, there were a couple of problems I found disturbing. First of all, the windows faced the walkway overlooking the parking lot and the street, so privacy was always an issue. One had to close the curtains or change clothes in the bathroom. The stairway up to the second floor never looked particularly clean, which made me wonder about the bugs I kept brushing off the bedspread. So when I checked out I did tell the nice lady at reception about them, although I hadn't yet figured out that they were bedbugs. When I saw my dermatologist days later and pointed out the straight line of bites on the back of my neck, it immediately occurred to him that they were bedbug bites. Need I say more?

"Convenient to everything"

5
10/05/2017

Will return. Liked location the best. Convenient to retaurants and shops with a gas station across the street. Bed was toooooo hard. No light in the closet. Expected to hear traffic, but room was very quiet, except for occasional luggage drop from room above or on side. Would recommend to friends, noting issues with bed and closet.

"Motel Type Small Rooms"

4
09/05/2017

We stayed one night at this hotel for the year end day of 2016. I was a bit upset about the size of the room and the fact that it looked old fashioned wooden motel, but given the fact of high accommodation prices in north California it was good. The breakfast was good. The staff were nice. We did not have a parking problem which can be a hassle in some of the hotels.

"Disappointed "

3
05/05/2017

I suppose I had grown to expect more, during a two week trip from the UK traveling through Nevada and California it was shock to see our room in Carmel, I suppose this is what a budget gets you in this town. On getting into the room, an hour later than the advertised check in, the lights or TV would not work, day 2 the room was not serviced. The ever smiling staff could not be phased by any complaints, but you get what you pay for in this town, and the "best" costs a lot !!!.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Frank, Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I hope you give us an opportunity to host you next time you visit Carmel. It can give us an opportunity to provide you with a superior experience.

""Surprising""

4
01/05/2017

We arrived late and took the only parking space, couldn't get food anywhere after a quick walk around a couple of blocks, ended up not needing it as we all nodded off so easily. Of our road trip this hotel was kind of our cheapest and not expecting much. However we all had our best nights sleep but was that due to the hotel or just tiredness. Breakfast was fine just your normal stuff not a big choice if fussy but certainly enough and you was expected to take stuff away (food that is, not the tables). We arrived at night so in the morning we was not expecting how beautiful the area was, the beach was a short distance away and friendly people everywhere. Just a short drive 15min we was told about a national park on the coast with seals giving birth. We walked the whole park, it had the most amazing cliff views and seeing the seals and pups was special. Negatives..... Not as easy to find as not labelled up as the hotel we booked and slightly looked different from the angle photos you see online. Accommodation slightly dated but comfy and no charging ports so needed plugs, quite funny when other hotels had usb charging docks in lights and we went to every lamp picking up and trying to find the socket unsuccessfully.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Grant, We thank you for the kind words you conveyed about our hotel and giving us a 4 star review. I am really glad you enjoyed our location. In addition, to provide you with a value as our staff works very hard to try to make the guest experience as comfortable as possible. We truly appreciate your business and hope you will choose to stay with us again and earn a 5 star review.

"OK in Carmel"

5
23/04/2017

This facility is right in the middle of town. Walk to restaurants and art shops galore. Front desk check in/personnel friendly, helpful, and efficient. Prices vary EVERY night depending on day of the week and season. Comfortable beds, clean room. Small pool in the back with kids' noises on occasion...if you want to avoid request a room away from the pool. One peculiarity...it seems that the a/c and heating devices are all hooked together. So in my room, both (one unit) were turned off, but I could constantly hear them runnings....as mine was connected to many others in the facility. Weird. But not so loud as to interfere with sleep. Actually kind of lulled you to sleep! Nice breakfast included...could make your own waffles, always lots of hard boiled eggs, cereals, juices, toast, etc. No bacon./sausage, scrambled eggs. Parking lot sometimes was full, but you could easily find parking on the street....but had to move the car by 10AM the next morning. I'd stay here again in a heartbeat!

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Thank you for staying with us and thank you very much for the five star review. We appreciate your wonderful comments about about our team and I'm so happy to hear that your Best Western Carmel's Townhouse Lodge experience was absolutely fabulous. We look forward to the luxury of serving you again when your travels return you to Carmel-by-the-sea.

"Good value"

5
22/04/2017

Nice rooms. Clean, nicely decorated and updated bathroom. Great staff who were very accomodating. Ask for 2nd floor room for view of tree tops and ocean. The sun deck is a lovely place to eat breakfast and/or just hang out.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time here at out lodge, it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. Thank you again for your valued review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Great view from 5th floor"

5
09/04/2017

Didn't expect a lot, so I was very happily surprised! Huge bathroom with nice walk-in shower, very nice family room, good size bedroom, cozy fireplace and a beautiful view :) Very clean and updated interior, charming old exterior.

""Great place, great location""

4
09/04/2017

First impression was yes love it! Large rooms, large bathroom great water pressure for shower. Parking lot is small. Check in and check out was easy. Walking distance to the beach, restaurants, shopping. Would stay here again.

BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, We thank you for the kind words you conveyed about our hotel and giving us a 4 star review. To us the most important thing is that we deliver superior customer service. In addition, I am glad that your enjoyed our location. We truly appreciate your business and hope you will choose to stay with us again and earn a 5 star review.

"Great Location Great Staff Great Motel"

5
06/04/2017

The motel is well maintained, the staff is responsive, steps away from galleries and great restaurants and good healthy walk away from Carmel Beach. It is a short drive to Point Lobos or if you like Asilomar Beach or Pacific Grove and Monterey

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Joe, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words, it is always a great pleasure knowing that we exceeded your expectations. Thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your 5 star review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Consider going out for breakfast."

2
30/03/2017

The location was good. We kept our car parked in the parking lot so that we would not lose our space. The lot is small. We were on the ground floor. Our bathroom window looked out to the parking lot and walkway. We had to open it when showering because there was no fan. Don't bother staying for breakfast. They were out of most everything and there was standing room only. No coffee cups to even get my morning cup!

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I hope you give us an opportunity to host you next time you visit Carmel. It can give us an opportunity to provide you with a superior experience.

"Horrible"

1
29/03/2017

Avoid this hotel like the plague. It's dirty. It's dingy. There's no charm. There's nothing but noise at all hours of the night. Stay anywhere else in Carmel. Literally anywhere. Sleep in your car if you have to. Just avoid this place.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Cheezus, Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I hope you give us an opportunity to host you next time you visit Carmel. It can give us an opportunity to provide you with a superior experience.

"Best location"

4
28/11/2016

This lodge is near to everywhere! It is a nice place and stay. It is a short distance walk to many places around Carmel. The staff is friendly and very helpful. The breakfast area needs a bigger space because too many people cram into a small room.

"Center of Carmel with confort."

4
27/11/2016

Carmel is a small town to be visit by foot. Lots of restaurants and historic houses,and a nice beach. All at walking distance,and what is precious is the parking that allows you to leave your car safely and walk all around. We stayed a quiet night and had a good sleep. The breakfast was good and friendly,room good size with all amenities. For a reasonable price you have the best of this expensive town.

"Price is right"

3
01/11/2016

Good clean accommodation with a car park, Wifi, average breakfast in a quiet part of town within easy walking distance of the main shopping areas and restaurants. Helpful staff at check-in who allowed early access to the room.

"Excellent stay in Carmel"

5
28/10/2016

Excellent hotel in great location with really helpful staff. The lady at reception (who always seemed to be on duty!) was extremely helpful and friendly and nothing was too much trouble - thank you for all your help in making our stay so memorable. The rooms were spacious, very clean and very comfortable and when we decided to stay an extra night we got upgraded too. The included breakfasts were the best during our stay in California (normally you only get a cup of coffee and a danish if you're lucky). Here we had the choice of cereal/dried fruits, toast, muffins, waffles, yoghurts, fruit, boiled eggs and fruit juice. The location was excellent being a short walk into the centre of town.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Thank you for staying with us and thank you very much for the five star review. We appreciate your wonderful comments about Shammi and the rest of the team and I'm so happy to hear that your Best Western Carmel's Townhouse Lodge experience was absolutely fabulous. We look forward to the luxury of serving you again when your travels return you to Carmel-by-the-sea.

"vacation stay"

4
27/10/2016

dependable and comfortable Best Westons all the way from San Francisco to LA, along the West Coast HighwaY--we have enjoyed our visit to USA, A pity you cannot provide more likeable candidates for president and that the two ,involved have been so pathetic with regard to policy and concentrated on abuse. Perhaps a better attitude to gun contol/ banning , would be more impressive and some kind of international policies debated

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Thank you for staying with us and thank you very much for the four star review. We appreciate your wonderful comments about Best Western. Keeping the politics aside, we have to serve you again for your future visit in Carmel. Hopefully by that time political dust should be settled.

"Best Western Carmel by the Sea"

4
25/10/2016

This is our 4th time to stay at this hotel. We love it. It is the perfect location in Carmel. It is in walking distance to the beach and all shopping. We park our car when we arrive and don't use it again until we check out. The staff is very friendly and helpful. The rooms that we have stayed are always clean and smell pleasant. We plan on staying there again for our yearly visit to Carmel with our group of friends.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Waymon, Thank you for staying with us and thank you very much for the four star review. I am really glad that you enjoyed our location. We also appreciate your wonderful comments our staff and I'm so happy to hear that your Best Western Carmel's Townhouse Lodge experience was absolutely fabulous. We look forward to serving you in future for your visit at Carmel-by-the-sea

"Carmel"

4
18/10/2016

The size of this little community is reflected in the size of this Best Western. However, the breakfast room was so small and sparse it forced us to eat elsewhere. Very well located next to Monterey for food and 17-mile ocean drive. Ocean lookouts in Carmel outstanding. Neat town with quirkie houses - loved it.

"Just OK"

3
24/09/2016

This hotel is centrally located, but our experience of it was quite average. The main reason for this was the noise. We needed to open the windows at night as it was warm and there was no air conditioning. However, in the mornings there were early noisy refuse collections. We were also perhaps unfortunate to be placed next door to a room in which a large (noisy) family were staying. The room itself was comfortable, and the breakfast was fine and set us up for the day. Not sure however that I would stay here again.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest- Thank you for staying with us and for the 3 Star review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We'll look forward to your next visit and hopefully you'll be equally (or more) impressed!

"Nice location, friendly staff"

4
24/09/2016

Exceeded our expectations for a 2-star. We were in town for a wedding--same weekend as Monterey Jazz Festival. I'm a light sleeper, so room 220 was not the best fir: street noise, parking lot noise,, some sort of constant motor running noise, guests liked to party on sun deck next to our room and/or carry on long conversations on the balcony outside our room. Otherwise: room was nicely appointed. Bathroom was smallish but nicely appointed. Liked the window in the bathroom. Bed comfortable. Would have loved a ceiling fan over the bed and a light in the closer. Parking lot very small and spaces are tight. Can park on street overnight. Breakfast room nice, but small, items offered are adequate.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest- Thank you for staying with us and for the 4 Star review. Very glad to hear that you enjoyed our breakfast and room decor. We appreciate all of the kind comments and will look forward to your next visit.

"Good!"

4
21/09/2016

Large room, very clean, just shower was rather dribling than showering and way to low at only just about five feet high on the wall. Beds comfortable. Rather quiet location. Right in the middle of Carmel. Many Restaurants and Galleries nearby. Complimentary continental breakfast is okay. Friendly staff, good pool.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest...Thank you for staying with us and for taking the time to post your wonderful comments and giving us a 4 Star rating. I am really glad you enjoyed our large rooms, friendly services and location. We appreciate the 4 Star review and I'm thrilled that your Carmel's Townhouse experience was just fabulous! We hope to have the pleasure of serving you again soon...

"cross country trip"

2
14/09/2016

poor condition of hotel. heating system runs all the time with extreme heating noise. Informed this was a normal problem and hotel would provide ear plugs if we could not sleep.I would never go back here and would not recommend to any one else,There were other customers complaining about the same problems.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Marie,, Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I hope you give us an opportunity to host you next time you visit Carmel. It can give us an opportunity to provide you with a superior experience.

"Very good"

5
22/08/2016

Not cheap but excellent location. Price is somewhat standard for not hacing reservations. But room was nice and clean. They offer good continental breakfast which is a plus and compensates. Front desk service and personnel where excellent. It is Carmel, no A/C in rooms but they have a fan for air circulation.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
ear Guest, Dear Wilfredo, Thank you for taking the time to post your wonderful review and for sharing your experience with fellow travelers. We are delighted to know you had a wonderful stay and appreciated our very convenient location. Our staff strives to go above and beyond for all of our guests to make sure they feel at home. Great service, cleanliness and comfort are our strong points at Best Western Carmel's Townhouse Lodge. I have shared your comments with my staff, and they join me in thanking you for your kind words. Truly appreciate your 5 stars review, business and recommendations. Look forward to your return!

"Concours d'Elegance Weekend...Last Room"

4
22/08/2016

Fortunately we were able to secure a last minute room for the Concours weekend. For $500 a night we had a queen size bed in a small room. Everything was very clean and maintained but the room was small. The location couldn't be beat. The price gouging that weekend is a little distasteful but expected. The management did a great job. Parking is cramped but there was a dedicated spot for our car. I would stay here again.

"Basic lodging"

3
21/08/2016

Very basic lodging and you pay dearly for the convenient location. Free parking and free breakfast. Breakfast choices were mainly continental style. Very small swimming pool. Room temperature was difficult to regulate.

"2 nights in Carmel by the Sea"

5
19/08/2016

Great location, within walking distance of beach, restaurants and shopping. Room was small but clean, limited parking. Lumpy mattress. Breakfast included, area was small with limited seating, got crowded, food was good. Friendly staff. Price was as expected for the area.

"Good choice"

4
17/08/2016

We chose this hotel because all the other hotels in Carmel were too expensive or full. I was a little worried because it was a Best Western and usually I do not stay in those kind of hotels. I was pleasently surprised when we checked in. The room was nice and clean. The bathroom was clean. The staff in the lobby/reception were very helpfull and nice. I recommend this hotel.

"Great location and generously sized family suite"

4
13/08/2016

We had the family suite in the hotel and we were grateful for the extra space it gave. The room has 2 bedrooms and 2 bathrooms. The staff are friendly and helpful. The room and facilities are clean and well looked after. The 4 star rating is only due to the tiny breakfast room which does get very congested. There is a sign offering further seating in the sun deck, but there are only 2 tables here and it was not great in the cool weather.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, it gives me a great pleasure to read a review such as your own. Thank you for taking the time to write and sharing your experience for your stay at Best Western Carmel's Townhouse lodge. We are thrilled that you enjoyed our family suite and our services from our staff. Thank you for your compliments to our staff, they do a tremendous job in taking care of our guest and to ensure that their stay was memorable. We do get to share this with our staff and we will surely share your compliments. We hope to see you again for your future visit in Carmel

"Good"

4
11/08/2016

Carmel is quite expensive, so this represents good value. We had to pay $10 for a rollaway bed. Parking was free and easy - grateful for that after a long drive. Basic room, quite crowded - but we knew that. Clean and tidy, including the bathroom. The breakfast room is tiny, so this could be a problem - although it was fairly well stocked when we went in there. Well located to explore the area. Didn't use the pool but it looked okay. The receptionist was helpful and very pleasant.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Thank you for your four star review, we are delighted to hear that you found a good value for your stay in Carmel. Our staff takes a lot of pride in services to enhance guest experience and I glad you were able to experience it. We look forward to the pleasure of serving you again soon.

"Amazing location and very nice!"

5
08/08/2016

This hotel is right in the heart of Carmel! The location is such a plus so you can walk everywhere! Our room was very nice. The front desk staff were very friendly and helpful. We enjoyed the complimentary beeakfast. I would highly recommend this hotel if visiting Carmel!

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to complete a review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

"Nice place to stay"

3
19/07/2016

Was a nice place to stay. Great location. The rooms are a bit dark, it is difficult to put on make up, there are no mirrors that make it easy to do that. The front desk was lovely, and very helpful. Tried to call the Lodge to notify them that we were going to be late, and had to spend 5 minutes on hold. Would stay there again.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Carole, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am delighted that you enjoyed our staff service and location. We are in a process of enhancing our rooms and hopefully you get to experience that towards your future visit in Carmel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Save your money!"

1
02/07/2016

We paid $366 for one night's stay at this hotel and expected so much more than we got. The room was small and cramped. There was no bathtub, only a shower with horrible water pressure. The room was hot and uncomfortable and I was told that no air conditioning is allowed in Carmel's hotels. Stupid rule if I've ever heard one. The tiny bathroom was so hot after my shower, I had to take 2 more cold showers before I could finish getting ready for the day. There was free wifi, but it was so horrible that we used our own jetpack and went over our data limit. I wish we would have skipped this part of our vacation altogether. There are so many other beautiful places in California to visit, including less expensive options that actually don't make their guests suffer hot, humid hotel rooms. Camping would have been preferable.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I would recommend to visit the amenities of the hotel online prior to booking as it may allow to clear come confusion for the stay. Our facility does not market bathtub or air conditioning in guest rooms. I hope you give us an opportunity to host you next time you visit Carmel. It can give us an opportunity to provide you with a superior experience.

"Beautiful"

5
19/06/2016

This town just celebrated it centennial. A very beautiful and well kept historic hotel which flows beautifully with the rest of the town's well kept quaint atmosphere. This older style property was very comfortable because of all of the surfaces, interior and exterior have been recently updated and well maintained. While not large and roomy, it was very comfortable.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest- Thank you for staying with us and for the 5 Star review. Very glad to hear that your stay at Carmel's Townhouse Lodge experience was so enjoyable. We appreciate all of the kind comments and will look forward to your next visit.

"Good Breakfast"

4
13/06/2016

We stayed here for a couple of nights on our trip down Highway 1 from San Francisco. Good value, clean and a good breakfast were on offer. The rooms were spacious and clean and we had free wifi too! Great central location for exploring Carmel.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Rebecca, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience at Best Western Carmel's Townhouse lodge. We are delighted to hear that you had a wonderful stay with us! and giving us a 4 Star review It is a pleasure to know when guests finds a value towards their stay. I am glad you enjoyed our breakfast facility, complimentary WIFI and our location Appreciate your business and thank you again for sharing your experience. We cannot wait for your return.

"The manager was very nice and helpfull!"

4
08/06/2016

Management (Mr. Desai) : 5/5 Location : 5/5 Room (outdated) : 3/5 Sleep : 3/5 Value : 4/5 In general, I think the location is perfect because you could take a walk, within 15-20 minutes, to the beach and it is close to all the shops and restaurants in the area ...

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience at Best Western Carmel's Townhouse lodge. We are delighted to hear that you had a wonderful stay with us! and giving us a 4 Star review It is a pleasure to know when guests enjoy our location and our services. Appreciate your business and thank you again for sharing your experience. We cannot wait for your return.

"Good location. "

4
01/06/2016

We loved the location! Everyone was very friendly and helpful. My kids would've loved to try the heated pool, but it was very cold at the time we stayed in Carmel. The breakfast was just ok. There were a number of restaurants offering great breakfast nearby. Katy's Place was one of them. My family loved this area. Hopefully we can go back and stay longer.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Anna, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience at Best Western Carmel's Townhouse lodge. We are delighted to hear that you had a wonderful stay with us! and giving us a 4 Star review. It is a pleasure to know when guests enjoy our location Appreciate your business and thank you again for sharing your experience. We cannot wait for your return.

"Manager, Mr. Desai, was very gracious!"

5
01/06/2016

Best Western is located in the heart of Carmel and offers free parking. The price was quite reasonable. Breakfast included fresh fruit. The best was Mr. Desai, the manager, who was very gracious and welcoming!

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Nancy, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience at Best Western Carmel's Townhouse lodge. I am delighted to hear that you had a wonderful stay with us! and giving us a 5 Star review It is a pleasure to know when guests finds a good value and loved their stay with us. I am glad you also enjoyed our complimentary breakfast. Appreciate your business and thank you again for sharing your experience. We cannot wait for your return.

"Great Location!"

4
30/05/2016

Hotel is located in downtown Carmel within walking distance to main street shops, restaurants and the beach. The room is very small and is best suited for two people or less. Free parking is adequate. Prepare to bring your own ice because it is common for the ice machine to run out of ice.

"Best of Carmel"

5
30/05/2016

Great room, features. On the beach. Many places to eat close by. The breakfast was an added feature to get ones day started. A bike/walk trail is across the 2 lane road. The hotel faces west so sunsets are great.

"Decent hotel, little more modern interior, nice fully tiled showers, ok priced."

4
25/05/2016

We stayed here just one day, but we liked it pretty much, eventhough from outside it looked like a regular inn or motel, but the our room (220) was very nice, not super big, but modern furnitures, the shower was tiled from top to bottom, we loved the hot shower!! Fridge, coffee machine, we just felt very comfy. Would go here again!

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest...Thank you for staying with us and for taking the time to post your wonderful comments, leaving tips for our future guests and giving us a 4 Star rating. I am really glad you enjoyed our location. We appreciate the 4 Star review and I'm thrilled that your Carmel's Townhouse experience was just fabulous! We hope to have the pleasure of serving you again soon...

"Good stay"

4
12/05/2016

It is a small but clean place and Good location. We got great service. Diana at reception area is great!!! Breakfast included is limited but convenient. Me and my family really enjoyed our stay. They have lots of good restaurants within walking distance.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest...Thank you for staying with us and for taking the time to post your wonderful comments, leaving tips for our future guests and giving us a 4 Star rating. I am really glad you enjoyed our location. We appreciate the 4 Star review and I'm thrilled that your Carmel's Townhouse experience was just fabulous! We hope to have the pleasure of serving you again soon...

"Excellent"

5
10/05/2016

It's very well located! Is very charming, cosy, clean, comfortable. The shower is very good and the room is big. They offer a good breakfast, with fruits, bagels, muffins, coffee, yogurt, juice, and you can also prepare your waffle. Excellent option and good price

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Andrea, Dear Guest, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience at Best Western Carmel's Townhouse lodge. We are delighted to hear that you had a wonderful stay with us! and giving us a 5 Star review It is a pleasure to know when guests loved their stay and found their room very clean and comfortable. We could not agree more our value Breakfast.. Appreciate your business and thank you again for sharing your experience. We cannot wait for your return.

"Great location, and good service"

4
10/05/2016

Perfectly located in the center of Carmel, very close to Ocean av - very pleased with the staff. The pool was very small, but still nice. The room was well maintained, clean and quiet. No problem with parking either.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience at the Best Western Carmel's Townhouse Lodge. We are delighted to hear that you found great value and enjoyed your stay with us! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is so rewarding to hear that we were able to provide a clean and convenient experience. It means a lot to hear from guests who are satisfied with all of our services and amenities. Appreciate your business and for sharing your experience. We look forward to your next visit.

"Clean and Budget Friendly"

4
30/04/2016

Carmel can be an expensive place to stay. We were pleased to find a decent priced hotel that was clean, within walking distance to shopping and even offered a free breakfast. Would stay here again if visiting the Carmel area.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Lisa- Thank you for staying with us and for the 4 Star review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. We'll look forward to your next visit and hopefully you'll be equally (or more) impressed!

"5 star in our eyes"

5
28/04/2016

It was shame we couldn't have stayed longer. We had two nights and three days in the beautiful town of Carmel by the Sea. We couldn't have asked for a better stay, right from the start it was perfect. The front desk staff were very accomodating and friendly as we had arrived early, and our room was ready within a couple of hours. Our room was clean, tidy and cleaned daily. Breakfast room was just a hop skip and a jump away with a great selection to get you ready for the day. Plenty of hotel extras including the balcony area, swimming pool and parking. WiFi worked great and you dont get charged to use the fridge (having just come from Vegas where you pay for anything and everything this was a blessing!) Beautiful hotel in a beautiful setting, we shall be returning!

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time here at out lodge, it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

"A place to..."

5
16/04/2016

enjoy, relax, explore from, and sleep well! Comfortable, good price, unpretentious, and welcoming. Nice breakfast. Location is ideal for a short or long visit to Carmel and the area. We didn't want to leave!

"Nice Hotel in a Great Location"

5
14/04/2016

I stayed here for 3 weeks in February, and had a very pleasant stay. The staff are fabulous--helpful and pleasant all (don't hesitate to ask for restaurant recommendations--I got some great ones from the staff). The room was comfortable, and included a nice large closet and small fridge, which was helpful for my long stay. It is right in town, so walkable to everything, including the beach. There is a local bus (Monterey Salinas Transit) that stops in town and goes to Monterey and Pacific Grove, which I used as I did not have a car with me. There is also a laundromat a few blocks away, which I needed to use a couple of times. Highly recommended.

"Great Hotel"

5
12/04/2016

Super hotel and location to stay whilst in Carmel. Very convenient to all amenities within the town and a great central hub to explore the California coast and in deed further North to San Francisco. Staff were very friendly and professional. Highly recommend this hotel.

"Clean rooms at solid rates in the heart of Carmel"

4
02/04/2016

We stayed in the king suite with the separation between the bedroom and the living space. The sofa bed wasn't very good; I had back discomfort by the day we left on our three night stay. The room is clean, and the king bed very comfortable. This hotel is located within walking distance to most places you will want to visit in Carmel By the Sea. It has parking as well as continental breakfast. The one drawback for our staying next to the room by the pool is that it was located next to the facility room where staff would go in and out to get supplies. This would happen during any time of day, which is something to keep in mind if you plan on taking naps in the afternoon.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest- Thank you for staying with us and for the 4 Star review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. We'll look forward to your next visit and hopefully you'll be equally (or more) impressed!

"Very comfortable"

5
31/03/2016

Nicely remodeled older facility; clean and well maintained. Spacious room with 1 king, 2 bedside tables/lights, desk and chair, lounge chair, dresser, quiet frig. Large all-in-one bathroom with spacious granite counter, large shower with good water spray. Has a sun deck with view of ocean. Good selection of breakfast items; room a little small and crowded. Quiet location in Carmel easy walk to main street, galleries & restaurants. Would definitely stay here again.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Thank you for giving us a 5 star review. it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Great location value for money"

4
28/03/2016

The hotel is in a great location in Carmel. The service is very good. The rooms are small but that works for a night. Breakfast is very basic och the breakfast room is small and gets crowded in the morning. 2nd floor room preferred.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest...Thank you for staying with us and for taking the time to post your wonderful comments and giving us a 4 Star rating. I am really glad you enjoyed our location. We appreciate the 4 Star review and I'm thrilled that your Carmel's Townhouse experience was just fabulous! We hope to have the pleasure of serving you again soon...

"Welcome to Carmel California"

5
26/03/2016

This motel is located in Downtown Carmel within walking distance to local shopping, restaurants and beach. Most of the motels in this area have local charm. This one has been around for a long time. Staff goes out of their way to make you feel as comfortable as possible. Our stay was during the Easter Weekend and all amenities worked fine.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Thank you for giving us a 5 star review. it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

"A Great Location"

4
22/03/2016

It is an older hotel but its location is great. They remodeled a few years ago--very nice. We have stayed here many times. We park our car for our stay and we can walk all over the center of the town. They have a special breakfast room and the selection is good--waffle machine, breads, yogurt etc. The price is extremely reasonable for Carmel. We will stay here on our next visit.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest- Thank you for staying with us and for the 4 Star review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. We'll look forward to your next visit and hopefully you'll be equally (or more) impressed!

"Low chance to come back here"

2
21/03/2016

If you get the room that they advertised on the website and for what you paid, you may be lucky.If you stay many days , they will give you the not "so good rooms".Nobody wants to stay in these rooms: low light/dark rooms, near pool, noisy, smelly bathrooms, or difficult access. If you stay one-two days you will get probably better rooms , so the hotel will make a "better impression ". For this particular hotel , the website should specify for what room you pay: ground level, or room facing the pool, or second level "sunnier" room, etc. Otherwise you will get what the front office lady wants. And if they are " booked" , you do not have any chance to change the room. The difference between rooms is big : from OK to unpleasant. This hotel is outdated. Under the doors is a sufficient space for mice to get in your room. So be aware, do not "invite" them bringing food in your room!

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Luc, Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I hope you give us an opportunity to host you next time you visit Carmel. It can give us an opportunity to provide you with a superior experience.

"Golf Trip"

4
20/03/2016

Very convenient place to stay in Carmel. Very good value and great staff. Perfect for our golf trip to the Monterey area . Close to all courses, restaurants and shopping. A great stay with good service and quality for the price.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Glen- Thank you for coming back and staying with us and for the 4 Star review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. We'll look forward to your next visit and hopefully you'll be equally (or more) impressed!

"A place to sleep. Easy on the budget for Carmel."

4
05/03/2016

This is not a fancy hotel, but the price is good for Carmel. This is a hotel for people of the school of thought that a hotel is just a place to sleep, as long as it is clean. No great décor here. And a bit rundown. The shower knob came off but it was repaired immediately. But on the plus side: Great location. You can park your car and walk to all the stores and restaurants. Free basic breakfast of coffee, juices, fruits, yogurts, cereal, toast and boiled eggs. Staff is very friendly. There is free coffee/tea in the room and in the lobby. Rooms include refrigerator which is handy for keeping leftovers from restaurants. The larger room is the king suite by the pool. We had a separate sitting area with sofa bed, coffee table and chairs. It was nice to sit there in the morning and drink our coffee. I would return here to save money, so I can spend it on nice meals. However, should I win the lottery, I would stay at La Playa.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Michelle...Thank you for staying with us and for taking the time to post your wonderful comments and giving us a 4 Star rating. We appreciate the 4 Star review and apologize we were unable to meet your expectations. We hope to have the pleasure of serving you again soon..

"Service"

4
29/02/2016

Manager excellent communication, whole staff a lot of help, information places to go easy, parking average as hotel location many extras hotels locations close by: markets ,bars, chopping stores, restaurants, hotels, beaches.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Thank you sharing the experience of your stay at our hotel . We are pleased that you stayed with us again during your visit to Carmel and you found our rooms to be clean and comfortable. We are very proud of our “awesome” staff and I am glad they took good care of you. We are working on our Breakfast times to be changed for an earlier start. We truly appreciate your business and hope you will stay with us again. Please remember to contact the hotel directly for the best rates and service

"Excellent Place for a getaway"

5
23/02/2016

The hotel was an excellent place for our getaway. The rooms were clean and modern. The hotel is walking distance to just about everywhere. We even enjoyed the outdoor seating that they had. We got our breakfast (which was very good) and ate in the open air upstairs overlooking the views of the ocean. You will not be disappointed.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Thank you for the 5 STAR review of our hotel and the many fine features that you pointed out. It is our goal to provide a great value in the Carmel area and I'm glad you enjoyed our clean, quality rooms and helpful staff. Our goal is to be value driven in Carmel and enhance the Carmel experience. We appreciate your business and hope you will stay with us again soon. Please remember to contact the hotel directly for the best rates and service

"Best location "

3
16/02/2016

This place is definitely a must for easy location to the shops of Carmel and restaurants. The downside is no air conditioning only a ceiling fan. It's not spacious but clean. Carpeting is worn. Staff is friendly. There's a pool outside our room but heater is broke.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to complete a review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

"Golf vacation"

5
16/02/2016

We were staying in Carmel to attend the AT&T golf tournament at Pebble Beach. We were very lucky to get this room sence pricing and availability get out of sight during this week. We have stayed at this property in the past because of it's fabulous location. It is always well-maintained, updated an very good value for Carmel. Will definitely be back.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Thank you Don for the review of our hotel and the many fine features that you pointed out. It is our goal to provide a great value in the Carmel area and I'm glad you enjoyed our clean, quality rooms and helpful staff. Our goal is to be value driven in Carmel and enhance the Carmel experience. We appreciate your business and hope you will stay with us again soon. Please remember to contact the hotel directly for the best rates and service

"With hubby"

1
12/02/2016

We will not stay here again. No a/c. A small fan. The toilet flushed extremely loud, in fact too loud. We are platinum best western reward members and the breakfast here was very limited compared to other best westerns we've visited. I was good the front desk sales bottled water for a dollar.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I hope you give us an opportunity to host you next time you visit Carmel. It can give us an opportunity to provide you with a superior experience.

"What a gem, fantastic hotel."

5
29/01/2016

Carmel is a beautiful town and this hotel is just superb. Better than your average Best Western. Carmel is a very affluent town with lots of high end shops and galleries. Decor is very nice and well maintained. Furnishings are of a high quality and the bed was enormous! Parking is good. Right in the heart of the town with lots of bars and restaurants nearby, there is a gas station nearby too. Breakfast room is of a good size and there was plenty of choices, they even had make your own waffles!! Internet was free and of a good speed, the only negative was a lack of decent cable channels... If you are staying in Carmel you would not be disappointed here.

"Two nights in Carmel"

4
28/01/2016

We stayed in the rooms on the opposite side of the pool for two nights. These rooms had their own covered parking spaces. The rooms were clean, The pillows fluffy and the bed comfortable. the room was larger than may hotels we have stayed at. The price was in the range of affordability for Caramel. I drove my full size pickup. The parking spaces were very tight. Had the spaces around me been occupied I would not have had sufficient space for my truck to navigate into or out of the spaces. Should I choose to stay here again I would bring my smaller car.

"OK but could be better"

3
25/01/2016

If you want a solid, basic accommodation in Carmel, this property will be satisfactory. The price is reasonable, the place is clean, and the location two blocks north of Ocean Avenue is very convenient, though a good mile from the beach. The complimentary breakfast provided Danish, Belgian waffles, both good, as well as the usual toast/muffin/dry cereal, among other things. The breakfast room could be larger: It takes relatively few people to fill it up. Try to arrive at the hotel in daylight. The Carmelaise do not believe in street signs large enough to be read easily in the dark, and headlights are always coming at you. I was there in January, and the room was cold despite my attempts to adjust the thermostat and push buttons. Some directions about how to get heat would be useful. The guest guide said that if there was a problem with heat, you should contact the front desk, but there is no one there after 10PM . Overall: clean, decent place, reasonably good value, but could be better.

"Overcharges and Abuses Incidentals"

1
06/01/2016

This hotel misrepresents its room sizes, pool availability, and overcharges. Then it claims incidentals without prior explanation, and threatens additional incidental charges if you disagree with the first one. It is certainly not suitable for families as things placed in the rooms can be all charged as incidentals at random made-up prices. The manager will come up with accusations of all kinds to keep the charges. If you don't want to end up fighting off random made-up charges, never give your credit card to this hotel.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Thank you Beskonechnost for penalizing our facility on the social media websites as you had stated in the prior emails that you would do so. I am genuinely sorry that you have felt this way about our facility, services and staff however, I am also glad that you are one of our FIRST in the several of customers our facility has hosted that feels this way. Your track record as a traveler posting reviews on social media sites, further validates the malice point of accomplishing your goal. It is crucial that you claim number of occupants correctly while making reservations and or upon registration. what you cannot do is make a reservation for one occupant and house six occupants in a room as that is misrepresentation of facts which further leads to liability in a case of an emergency. You are also responsible as a customer for the the items in guest rooms and any damages that occur are your responsibility. This is stated on our registration cards. Although our facility will not be able to accommodate you in future for the threatening language you chose to use in our email exchanges, we wish you safe and joyful future travels.

"Business"

3
06/01/2016

Parking was horrible, somebody ran into my rental car while staying there. I didn't get to try the breakfast, I was there for business so the restaurant opened to late for the business world to enjoy, I had to asked for coffee for my room, And the items in the vending machine were stale.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Deborah, Thank you for taking the time out of your schedule to complete a review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

"Loved it"

5
20/12/2015

This is a good hotel in a great location! The staff is very friendly and we walking distance to everything. Excellent and very reasonable for the area. Very clean and nicely decorated guest rooms. Parking is free and good breakfast

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Lauren, Thank you for giving us a 5 star review. it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Carmel By the Sea"

5
11/12/2015

The room is very nice & clean. It may be a little small for some. I prefer the second floor. It was quiet & rate was exceptional. The location is great, close to everything. It was a nice break before Christmas. Now is the perfect time to visit Carmel by the Sea & Monterey to shop.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time here at out lodge, it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Good Value for money. Great location"

4
09/12/2015

Excellent budget hotel conveniently located. It is not a 5 star hotel so expectations should be appropriate. Friendly staff .Walking distance from Ocean Avenue. Nice place if one needs a place to sleep.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, We thank you for the kind words you conveyed about our hotel and giving us a 4 star review. To us the most important thing is that we deliver superior customer service. In addition, to provide you with a value as our staff works very hard to try to make the guest experience as comfortable as possible. We truly appreciate your business and hope you will choose to stay with us again.

"Good quality good value"

5
06/12/2015

Helpful reception staff, great room very comfortable hotel standard but motel price. Breakfast good value for money with helpful waiting staff breakfast nothing special but serves it's purpose. Great location in the centre of town lots of nice touches I room. Clean would stay again.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Caroline, Thank you for giving us a 5 star review. it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Central Carmel"

5
01/12/2015

Nice staff, great location, quiet but still downtown. Easy walk to the beach and restaurants. Building is old, but rooms have been redone and are very nice. We have been staying here for many years and it is getting better every year.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Hello Mike, We thank you for the kind words you conveyed about our hotel and giving us a 5 star review. To us the most important thing is that we deliver superior customer service. In addition, to provide you with a value as our staff works very hard to try to make the guest experience as comfortable as possible. We truly appreciate your business and hope you will choose to stay with us again.

"This truly is the best place to stay in Carmel!!"

5
27/11/2015

It's a relatively small property. We stayed in room 212 which had a beautiful view out to the ocean. The room is clean and beautiful. The bed is so comfy. The bathroom and shower were so clean and bright and spacious. The room included a nice big flat screen tv, a fridge, and parking. The room was so quiet! We slept GREAT! And the breakfast room in the morning is outside on the corner of the property, but it's a nice assortment of starches and yogurts. And, weather permitting, you can take your breakfast (or even dinner, for that matter) upstairs to the sundeck which has a very pretty view down to the ocean, plenty of tables and chairs and even a fireplace. The location is great for walking all around Carmel. And the staff that we worked with were so friendly and accommodating! We would stay here again in a heartbeat.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, We thank you for the kind words you conveyed about our hotel and giving us a 5 star review. To us the most important thing is that we deliver superior customer service. In addition, to provide you with a value as our staff works very hard to try to make the guest experience as comfortable as possible. We truly appreciate your business and hope you will choose to stay with us again.

"Great experience!"

5
23/11/2015

I just stayed at the Best Western for four nights and had a great experience. The staff was very friendly and helpful. I needed to print out some last minute business documents as well as send a fax and the manager helped me with all of it and was very gracious about it. I will definitely stay here again - great value!

"BEST WESTERN"

5
23/11/2015

Best Western's are always reliable and in places that are convenient to almost everywhere. a great go to brand Alwys a great value and very likely everywhere you want to be or close to it. We recommend this brand to all types of trips whether with others or on your own,

"The BEST Place to Stay in Carmel, CA"

5
14/11/2015

We come to Carmel twice a year and we stayed at BWCTH all the time. It is like our second home and like visiting relatives. All the staff knows us already and they are all smiles and very welcoming when we arrived at the hotel. JD is the BEST and our favorite hotel manager. All the staff are friendly and helpful. The hotel has a nice breakfast area with many varieties of breakfast food. BWCTH is centrally located in Carmel and it is easy to walk around town and to the beach. We have seen a lot of improvements in the hotel through the years we have been coming to BWCTH. JD and Management: Please Keep up the Good Work.

"Great value for money"

4
13/11/2015

Arrived in Carmel by the Sea without a reservation and decided to try the Best Western for availability. So glad we did. Lovely clean hotel and in a great location. Within walking distance of all restaurants and bars. Nice friendly staff and great value for money.

"Great location great value"

5
02/11/2015

Rooms quiet, clean bed was great Bathroom large and well laid out. Great downtown location within waling to even the ocean. Wonderful service every time we stay. It is the only place we stay. Nice breakfast room .

"Another Lovely Visit to Carmel"

4
30/10/2015

This was our second stay at this Best Western. Once again we stayed in the annex ~ they honored our request as we had stayed there before. It is quiet with no one above or below you and has covered parking! The rooms are comfortable and the hotel is within a few blocks of Ocean Ave and literally hundreds of shops, restaurants, galleries, etc. Is it the fanciest or quaintest place in Carmel? Nope. But if you're looking for a nice place that is reasonably prices, this fits the bill.

"Well located hotel, blocks from shopping, around the corner from (GOOD)Italian restaurant"

5
29/10/2015

Very nice room, newer bedding.Tv very nice, newer. Good internet reception. Reception in office , very good. Continental breakfast provided.granite bath room counters. Newer furniture. Very close to all shopping. Parking is provided for (free) not like other lodging in Carmel.

"Good deal for downtown Calistoga"

4
27/10/2015

Stayed two nights as part of our visit to the California coast. Location in town was perfect for our needs. We were able to walk to any place in the downtown area. Hotel staff were very helpful in recommending various places to eat depending on cuisine.

"Carmel by the Sea"

4
26/10/2015

Nice place to stay difficult to park but close the beach and other retails. The rooms are small but for what you pay it's reasonable for the area. The breakfast kitchen was good I just the room location it seems you are in a fish bowl and everyone passing by wonders if they can come in to buy breakfast.

"Throw back to the 60's with upgrades"

4
26/10/2015

Modest accommodations, very clean with many room upgrades. Granite & stoned tiled bathrooms, comfortable bedding & a Samsung flat screen TV. A concealed refrigerator, in-room coffee maker and an in-room safe were pleasant amenities. Free parking, although limited. Centrally located & within walking distance to all the great shopping & dining. Free-wifi & free continental breakfast. Keurig coffee avail in the lobby until 10pm.

"Great Value in Carmel"

4
22/10/2015

Stayed there in late Sept. Very nice room with 2 beds...great clean bathroom. good parking (unusual in Carmel). nice free breakfast of juice , coffee, rolls. Walking to everything. Great value for price. The Manager is very nice, & very helpful in tips on restaurants. Will stay there every time in Carmel !

"A great place to stay in Carmel"

5
19/10/2015

This hotel was a wonderful choice for our family. Yes, it is an older building (as are most in Carmel), but the interior has been updated in a lovely way. We stayed in the family suite which has 2 bedrooms & 2 bathrooms - perfect for us!! The staff were very welcoming and helpful. We would definitely stay here again.

"Great Location, Great Value"

5
12/10/2015

Cute and clean hotel with easy access into town and convenient parking. Any point of interest in Carmel is only a short walk away. Make sure to check out the upstairs patio fire pit. Great place to enjoy a glass of wine overlooking Carmel!

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time here at out lodge, it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Wonderful"

5
08/10/2015

Great room, big and comfortable. We were able to get covered parking and since we were on our motorcycle we did not have to cover it at night. The room was a little warm but there were two fans which made it perfect and comfortable. It was also very quite. A great selection at the continental breakfast in the morning

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time here at out lodge, it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Special Hotel"

5
22/09/2015

This Location Is beyond Great. The owner JD is Awesome and More than Helpful. The rooms are squeaky clean, the beds are so comfortable. I would recommend this Hotel to anyone that needs to stay in Carmel Gerie

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Gerie, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time here at out lodge, it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Good choice in (another) pricey town!"

4
17/09/2015

We stayed here for 2nights during our 2week holiday in California. We paid more for a suite which gave us a larger room with a lounge area to put a travel cot so our baby had somewhere separate to sleep. The main room was large with a comfy bed. The bathroom was a little dated with a separate sink area. The room overlooked the pool so it didn't feel absolutely private later in the afternoon when the pool seemed popular but it was also very handy to nip in for a quick dip and back to the room! There was plenty of parking which meant we could leave the car and walk to explore the town - useful as Carmel is expensive to park, and has traffic jams even on a Sunday! Breakfast was taken in a small room on the corner of the building. It had the usual Best Western selection of breakfast cereals, toast, waffles etc. but the room was tiny, and more than about 6 people there was little space to sit. There were no highchairs available either which made feeding an 8month old interesting! We could have gone to the room/roof terrace to eat but that would have meant further visits back to the breakfast room which isn't practical with a little one. But despite these negatives it was a good Best Western, you know what you're getting! And remember to buy your aquarium tickets from the reception as it gives you 2days access at no extra cost!

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest...Thank you for staying with us and for taking the time to post your wonderful comments, leaving tips for our future guests and giving us a 4 Star rating. I am really glad you enjoyed our location. We appreciate the 4 Star review and I'm thrilled that your Carmel's Townhouse experience was just fabulous! We hope to have the pleasure of serving you again soon...

"Nice, Comfortable, does what it says on the tin."

4
17/09/2015

We stayed here for one night during a road trip of California (visiting from Scotland.)There was a car show on nearby which meant all the hotels in Monteray and Carmel were either all sold out or way more expensive than they normally would be. However we managed to book here at a reasonable price and glad we did. The room was basic but comfortable and a decent size. Checking in was quick and easy with a well mannered lady on reception and plenty of parking.The breakfast was a waffles/cereal/fruit type affair which is what we were expecting and was fine. We didn't get a chance to use the pool so can't really comment on that other than to say it looked pleasant enough. The hotel is in a great location for walking round Carmel and we didn't notice any road noise from our room which was almost directly next to the road. All in all, we would definitely stay here again.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Guest...Thank you for staying with us and for taking the time to post your wonderful comments, leaving tips for our future guests and giving us a 4 Star rating. I am really glad you enjoyed our location. We appreciate the 4 Star review and I'm thrilled that your Carmel's Townhouse experience was just fabulous! We hope to have the pleasure of serving you again soon...

"Surpassed our Expectations!"

5
15/09/2015

We have stayed as several Best Western during our trip and Best Western Carmel Townhouse was by far our favorite. I was absolutely awed by staff's excellent service. When you are traveling with young ones, it is always a challenge however staff was very accommodating. Rooms were modern and clean. Children had a blast in the pool area. Last but not least, breakfast was good enough to get us started for the day. Would highly recommend families traveling with children.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Rafael, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time here at out lodge, it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

"Outstanding Staff and Perfect Location!!!"

5
15/09/2015

We have stayed at this hotel many, many times and we are always greeted with a smile as they recognize us coming through the door. The employee turnover is very low compared as I am able to recognize them during my visits and that tells you something. The entire staff are excellent! Look forward to our next visit.

BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
Dear Vern, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time here at out lodge, it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.