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Best Western Plus Hotel Suites Downtown, Calgary

4.0/5  - basé sur 925 notations.
1330 8th Street SW, T2R 1B6, Calgary, Canada - See map

This hotel in downtown Calgary offers the best location for travelers looking to sample everything stunning that Alberta can dish up. Lodging in Calgary comes in many shapes and sizes but you deserve a spacious suite at an unbeatable price. The Best Western Plus Suites Downtown hotel in Calgary caters to every guest to ensure the best in quality, comfort and service. Our downtown location is just one of many reasons why so many guests return year after year. Suites with kitchenettes or a full kitchen, FREE PARKING(1 car per room), free Wi-Fi and a complimentary breakfast are a few added perks. Enjoy the most important meal of the day on us! Sizzling hot waffles, eggs, yogurt, cereal, flaky pastries, fresh fruits and 100% Arabica coffee is the only way to start your morning at our Calgary hotel. Attractions such as Calgary Tower, restaurants, museums, art galleries and malls are all near our spacious Calgary hotel. Annual events abound, like the Stampede that takes place right in the neighborhood. Looking to save even more money? We have special packages and holiday deals so that you and the family can travel in style. This Calgary hotel is also the gateway to Banff National Park, Lake House and Jasper of the Rocky Mountains. Nature lovers are in paradise. Breathe in that fresh mountain air or spend the day enjoying the sprawling lake. Excellent rates mean that you can even spend a couple of extra days enjoying your new favorite getaway. A preferred choice for business travelers among hotels in Calgary, the meeting room space of this Calgary hotel is high tech for all of your needs. For families, children under 17 stay free with parents when utilizing existing bedding in the room. Extra charges will apply for sofa beds and/or cots if needed and available. COMPLIMENTARY SELF PARKING with plug-ins, one vehicle per room, additional vehicles are a $15. 00 fee per night.

Best Western Plus

Hotel Suites Downtown

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 928 guest reviews
NOTE ISSUED
Excellent
423
Very Good
341
Average
115
Poor
29
Terrible
20
REFER TO NOTICE
Business Business
305
Couples Couples
228
Family Family
217
Friends getaway Friends getaway
87
Solo travel Solo travel
67
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great location "

4
11/07/2018

We stayed here during the stampede. It's close to 17th ave where there are lots Of great restaurants. The room was very nice , great comfy beds , kitchenette , plug-ins for chargjng electronics. Breakfast was included, it had a basic selection the hot food changed daily and waffles you could make to order. Friendly staff, laundry facilities , free parking a gym make this a great place to base yourself.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Kylie G, Thank you for taking the time to review our hotel! We are very happy to learn that you had a good stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"A bit dirty and dark"

2
11/07/2018

For the price - I wasn't surprised - it was a bit dark and dirty. The place feels like an old apartment building converted into suites. We stayed in a 2 bedroom suite. Air conditioners were loud and the furniture was mismatched in our room, and very outdated. Only thing that was new was the carpet, but walls and ceiling were dark and could use a massive new paint job. We tried to figure out what part of the city this hotel was in, and we felt safe most of the time - though pretty tight security which made us wonder. The elevator floors were dirty, and all this place really needs is some new paint and upgrades. We did not eat breakfast there. There is a starbucks about a 5 minute walk down the street and a euro cafe across the street that plays loud music from a speaker that you can hear on the 12th floor. shady characters were hanging out in the parking lot but harmless nonetheless. took an uber to downtown - about 20 minute walk. Day before Canada Day - downtown was empty. not much going on. We would not stay here again due to lack of cleanliness and overall outdated. We didn't feel like it was a nice place to stay. just average at best and needs some capital improvements. I can see why tourbuses and teams would stay here - to keep prices down, but you get what you pay for.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear goreranger, Thank you for taking the time to review our hotel! We apologize that you did not enjoy your stay. The hotel will be going through major renovations very soon which will include window replacements, public areas and rooms. We look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Excellent"

5
11/07/2018

Impeccable hospitality and hygiene. I used the meeting room and was not disappointed. If you are ever in the Calgary Beltline area, please do stay at this hotel and let the experience speak for itself.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Joshua Z, Thank you for taking the time to review the BW Plus Suites Downtown! We are happy to learn that you had a great experience at our hotel We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great Location"

4
02/07/2018

I spent a weekend with my daughter attending a conference at the Stampede grounds and we stayed at the hotel for the night. It is an easy 30 min walk so the location is great. The staff was helpful in suggesting restaurants in the area and the free parking and breakfast are also a bonus.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear tripsforfun648, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you enjoyed your stay. We thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Great budget hotel near Calgary's downtown"

5
01/07/2018

Stayed at this hotel in Calgary's Beltine for its affordability and convenient location while fixing broken pipe damage in our apartment. The suite turned out to be spacious and clean, the staff friendly and the complimentary breakfast proved to be substantial enough. It more than satisfactorily covered all our needs. As a bonus, it was right across Kawa Espresso Bar, a third wave coffee house with a superb craft beer selection.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Telodije2018 Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown! We are happy to learn that you enjoyed your stay. We thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Everything about this place was Great!!!!"

5
28/06/2018

First time staying at this hotel and initially was going to chose a higher end property however I was so glad we chose the BW. It was so convenient for us in every sense. We were meeting 2 other couples and we so happy to recieve an upgrade to a suite which allowed us to entertain our friends. Also, the free parking behind the property made it so convenient for all of us to come and go without any additional expense. The breakfast was fairly typical but covered all basics and as I enjoy my eggs the omelettes were just fine. The property was very clean and well maintained. Front desk staff was really nice and friendly. I actually loved this hotel and would definitely stay again when in Calgary. Good job and thank you!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Jimmi1, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you found everything great. We thank you for your recommendation and look forward to welcoming you back. Best regards, George Dahbour General Manager

"BW downtown Calgary"

4
26/06/2018

A okay for the stay time. Location was amendable to most things in Calgary - bit far from Stampede Grounds. Would stay there again however. Complimentary breakfast is what you'd expect. Lalalala cant believe this review REQUIRES 200 words...

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear sweatherall, Thank you for taking the time to complete a review of our hotel! We thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Nice budget hotel near dowtown"

4
24/06/2018

Stayed here for a few days while and business. Rooms are decent size and come with a mini-fridge and kitchenette (and plates, utensils, one pot and one frying pan). They have on-site parking (both above ground for the larger SUVs and underground) included in the price. It's about a 15 min walk to the downtown area. There are restaurants located walking distance from the hotel.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Rob M, Thank you for taking the time to review our hotel! We are happy that you enjoyed our spacious suites and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Don't judge a hotel by the exterior and lobby"

4
11/06/2018

I was pretty apprehensive if I had chosen a good hotel to spend a night in Calgary as the building itself looks really old and dated. Upon entry to the lobby, it was not impressive. However, when I got to my room, I was so pleased with the room. The room was spacious for 4 of us as it even has a tiny kitchenette that was quite well equipped in my view. It has a portable stove that allows cooking, beside microwave, coffee machine etc. The room was clean and toilet of good size and water pressure. Recommend for good value find.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Joltt, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you enjoyed our spacious rooms. We will be conducting a comprehensive renovation to the whole hotel in the near future. We thank you for your review and look forward to welcoming you back. Best regards, George Dahbour General Manager

"Central Location Downtown"

5
11/06/2018

This hotel is close to everything. You can walk everywhere. Good breakfast. Underground free parking. Rooms are upgraded. Nice staff. My room was very clean. Each room has a kitchenette. Comfortable beds.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Joanne M, Thank you for taking the time to complete a review of the BW Plus Suites Downtown! We are happy to learn that you enjoyed our complimentary hot buffet breakfast and our free underground parking. We are the only hotel downtown that offers 24/7/365 free parking. I am happy that you enjoyed the upgraded room. We would like to advise you that the are plans to upgrade the rooms further with smart televisions, new windows, new air conditioner and of course new furnishings. We have just completed our design report and will be starting on the public areas very soon. We thank you for your review and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Convenient and Comfortable"

4
11/06/2018

Been staying here whenever I'm in Calgary for the past 3 years. Great location and priced right. Close to all major amenities, restaurants, bars, arts, unique one of a kind shops that are best seen walking within a few blocks of the hotel.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Dexteroo, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a comfortable stay and find our location convenient to all attractions and. We thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Good Location but HOT & STUFFY"

3
08/06/2018

The location is good for downtown Calgary and don't be put off by the slightly shabby exterior and side streets. We had a large standard room with 2 large queen beds. The small kitchen area was great for doing tea/coffee and using the fridge to keep water cool etc. It was very clean and the beds were particularly comfortable. Breakfast was a limited self serve buffet and all the plates, cutlery, mugs etc are paper or cardboard so it not great if you think about the waste of resources every day. The worst thing about this stay? The rooms are extremely hot and stuffy and although there is air con it is not efficient and very noisy so a goods nights sleep can be difficult. Would we use it again...probably not.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear DaisyDevon_UK, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you found our suites spacious, clean with comfortable beds. Regarding the breakfast service, all items as indicated by the signage are either recyclable or compostable. We pride ourselves on being environmentally friendly hotel, I would hope you had contacted our staff for immediate assistance regarding the air con, we are here 24 hours a day and ready to assist. We will be conducting a complete renovation of the hotel in the next upcoming months which will include the interior and exterior. Currently, the City of Calgary is upgrading the electrical system in the downtown core and we apologize for the inconvenience. Thank you for your review! Regards, George Dahbour General Manager

"Pleasant one-night stay"

4
02/06/2018

The hotel is clean. We had a nice room with a king-size bed and a little area for cooking, including a microwave, if we wanted to.....we did not. Breakfast was okay; the selection was not great, but it was enough. The woman helping in the breakfast room was very nice. Check-in and check-out were easy. Shazia, at the front desk, is pleasasnt and helpful. It was rather cold when we arrived and the heating in the room was not working properly. We called downstairs and Shazia took care of it right away. The maintenance people were up in our room in about three minutes.....that was excellent. Izzy Savari fixed it right away; he is professional and competent, plus he's very friendly and personable.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear SwissKen, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you enjoyed our suites. We thank you for your kind comments regarding the staff and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Dependable"

4
29/05/2018

Convenient, clean, simple and fairly priced, what more could you want? It is located in area of downtown without a lot of hotel options so I was more than happy to find out that it was also a great choice!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Kalen J, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you enjoyed your stay and look forward to welcoming you back. Best regards, George Dahbour General Manager

"Great Business Stay"

5
29/05/2018

The hotel is clean, comfortable and with great amenities. It is located close to down town businesses as well as the C-Train if you have to get to another part of the down town core. Staff was very polite and my stay was very nice. I was well rested for business in the morning.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear rhowell2018, Thank you for taking the time to provide your feedback on your most recent stay to the Best Western Plus Suites Downtown! We are gratified to learn that you had a great business stay. We thank you for your review Warmest regards, George Dahbour General Manager

"Excellent!"

5
26/05/2018

Second time here but we were very satisfied now. Staff is very helpful and friendly, housekeeping is professional. Good location, restaurants and grocery store are very close. Good wifi and trade mills in the gym. I like they provide a lot of towels and everything is clean. The one bedroom suite is very comfortable for two and very light. I will return if again in Calgary.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Krisztina234, Thank you for taking the time to review the best Western Plus Suites Downtown! We are gratified to learn that you had a great stay and look forward to welcoming you back. Best regards, George Dahbour General Manager

"Great comfortable hotel and location"

5
24/05/2018

Nice big rooms with kitchenette facilities and comfortable king bed. Big Safeway 2 blocks in one direction and dozens and dozens of shops and restaurants in the other. Awesome FRIENDLY staff. Just what I was looking for on this first visit to the city. AND a great hot buffet every morning included in the price and well worth it.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Nadre B, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown! We are happy to learn that you enjoyed your stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Good economical hotel"

4
23/05/2018

I stayed here the other week for one night. Everything was very good. Checkin and service was good the room was clean, spacious and the bed was excellent. It was close to downtown and good value. All around a happy night

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Ian K, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown! We are happy to learn that you enjoyed your stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"come stay here"

5
20/05/2018

I only come here cuz let you be your self front desk helpful friendly kind need help just ask cleaning and kitchen stuff are awesome to morning much always good cooked and hot news paper in the front everything you need all around the BEST WESTERN PLUS DOWNTOWN CALGARY come stay here and enjoy it just as much if not more then I do

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear S83John, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown! We are happy to learn that you enjoyed your stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Awesome"

5
17/05/2018

Love to be at best western puls suites downtown Calgary. I will tell all my friends to stay at this location. Strong point of this location are friendly staff, closer 17th Avenue, free parking, security systems and comfortable rooms. Highly recommend

"Excellent Experience!"

5
16/05/2018

This Hotel is we'll maintained, Clean & with lots of amenities. The staff is very friendly, respectful & helpful. The breakfast area is clean & most pleasant also breakfast items very good. The room was very comfortable with a good selection of TV channels during our down time.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear imimail1979, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown! We are very happy to learn that you had a great stay. We thank you for your review and look forward to welcoming you back. George Dahbour General Manager

"S.mak"

5
15/05/2018

Had a good experience at this hotel.Awesome staff.Room was cleaned. Room very spacious for family.Best to live there with kids as kitchen was present in the room.Breakfast was good.Overall I would recommend others and will visit in future.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Shahina M, Thank you for taking the time to completer a review of the Best Western Plus Suites Downtown! It is wonderful to read that you had a great stay. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"awesome stay at best western plus suites downtown"

5
14/05/2018

I always stay her with my friends and they love it. The rooms are very clean and in great shape. the location of this property is fantastic. There was ample parking available. staff at this location is very helpful and nice.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Enaiatullah M Thank you for taking the time to completer a review of the Best Western Plus Suites Downtown! We are gratified to learn that you had an awesome stay.. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Best Hotel In Calgary"

5
14/05/2018

1 of the best hotel in Calgary. Staff very helpful, friendly & courteous, Room are clean & bedding are awesome,good parking space. The hotel location is prime, very near to food and grocery. Highly recommended.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Nimrod M, Thank you for taking the time to completer a review of the Best Western Plus Suites Downtown! We are gratified to learn that you had a wonderful stay.. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Best western Eau Claire. Great location"

5
08/05/2018

The location of this property is fantastic. Walking distance to grocery store, MEC, banks, and a lovely Cafe across the street with fantastic coffee. Close to Eau Clair market and the Bow River-princess Island walkway. The rooms are very clean and in great shape. The little kitchenette is great with microwave and small fridge. Nice to be in an area with lots of young folks, walking and biking around. The bed and pillows are very comfy. I would stay again in a heartbeat.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear WinnipegJude, Thank you for taking the time to review the Best Western Plus Suites Downtown! We are very happy to learn that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great stay couldn't find a fault "

5
07/05/2018

We stayed here for 2 nights before heading off to Banff. The room was a decent size with 2 queen beds and a kitchenette. The gentlemen at the front desk was very friendly and helpful. Check in was seamless. The room was clean and beds were really comfy. Pillows were good quality (better than the Hilton we stayed at the bright before). The water pressure in the shower was amazing and towels nice and fluffy. The complimentary breakfast was pretty good and was well stocked and fresh. There was ample parking available. In relation to location I did lose my bearings a little as we drove everywhere so not sure whereabouts attractions are if you don't have a car. There were quite a few restaurants nearby to eat.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear AussieEtephe, Thank you for taking the time to complete a review the Best Western Plus Suitesa Downtown! We are very happy that you had a good stay and look forward to welcoming you back. Best regards, George Dahbour General Manager

"Excellent in many ways"

5
06/05/2018

Here for five nights and there were no flaws in my mind. Great location for food, shopping and being downtown. Rooms were tidy and spacious, breakfast had more than the basic options and the parking was free. No complaints at all.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear DavidSquach, Thank you for taking the time to complete a review the Best Western Plus Suitesa Downtown! We are very happy that you had a good stay and look forward to welcoming you back. Best regards, George Dahbour General Manager

"Perfect mid range hotel for short or long stays"

4
01/05/2018

If you want flash, glitter and pomp this hotel is not for you. It is a good solid hotel with great staff and large rooms. Their rates are reasonable and the location is close to a range of eateries and a short walk to downtown. There is ample parking.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear AOW-Canuk, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you enjoyed your stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Decline In Quality"

3
30/04/2018

Both myself and my friend stayed here in previous years, for extended periods of time. We both have been impressed by the hotel in the past however this trip has changed our opinions. From Front Desk staff trying to use my credit cards tap feature without consent, only once it failed to work, turned the machine and asked for my pin. The room was ok, beds are obviously worn, feeling of uncomfortable mattresses. The gross part of this hotel was the excessive amount of long black hairs scattered throughout the bathroom, sink, tub, and on the bed. Neither of us have long black hair so we knew this wasn't ours. Although this hotel used to be recommended by me, I'm afraid that moving forward it will no long be a destination I choose to stay at.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Brandon S, Thank you for taking the time to complete a review of our hotel! We would like to take this opportunity to apologize for the experience you had at our hotel and assure you that this is not the norm. We pride ourselves on delivering a superior guest experience at all times. Please contact me directly to further discuss your experience. Many thanks again for taking the time to complete a survey. Warmest regards, George F Dahbour General manager

"Everything was perfect"

5
29/04/2018

Stayed at BW+ for 5 nights for a business trip. Location was great, lots of little food places to eat around (walking distance), room was clean and roomy. Loved that I had a mini fridge, a sink and dishes as well as a microwave! Complimentary breakfast does the job. Being lactose intolerant I mostly had toasts and hard boiled eggs but for those who don't have dietary restrictions you have enough options (yogourt, fruits, menu of the day for hot food, pourage, waffles...) I also rented the Calgary room for a two day meeting / training session. Room was clean, accessible, water was provided and it was perfect for our needs. Service has been nothing but perfect. Staff is friendly and helpful, rooms are big and clean, and meeting room also. Thanks for another good stay.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear seeetpea28, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown! We are very happy to learn that you had a wonderful stay and look forward to welcoming you back. Best regards, George Dahbour General Manager

"Value for money"

4
29/04/2018

We only stayed the one night, and although tired looking, was all we needed. Beds were large and comfortable, and the rooms clean. Breakfast was included and a reasonable variety was on offer. Free wifi was also available.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Fran5862, Thank you for taking the time to review our hotel! We appreciate your comments regarding the value for your dollar. We pride ourselves on delivering great customer service, and many other value added features. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"good news bad news"

3
24/04/2018

Love the location and parking for this property. The rooms are clean and the staff are helpful. A couple of improvements would be to upgrade the keyless system for elevators and rooms. Having to insert the card for the elevators is slow and cumbersome. Another improvement would be the breakfast. I typically find the food to be barely tolerable and end up going across the street for breakfast instead.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear X7667UDinfo, Thanks for taking the time to complete your review! We are so glad you enjoy both the location and the hotel itself! We are glad to report that upon renovation of our rooms, we are replacing the present keyless system with a new RFID system, which will be very quick and convenient for our guests! Regarding breakfast, we are very proud of our complimentary continental breakfast which offers a wide variety of items, as well as a revolving menu every few days. That said, please feel free to ask our friendly front desk staff if you have any special dietary requests for breakfast, we are always here and happy to help, we want you to enjoy your stay! Thanks again for your review, we look forward to hosting you again on your next trip to Calgary! George Dahbour General Manager

"Awesome"

5
23/04/2018

The room was very spacious. Very clean. The bed was so comfortable had an amazing sleep. The staff are all very friendly and very willing to help. The breakfast is a 4/5. Underground parking is very secure

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear hbmja, Thank you for taking the time to review the Best Western Plus Suites Downtown! We are very happy that you had n awesome stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great Experience!"

5
16/04/2018

Very good experience with this best western. the front desk is very friendly and helpful. Room was clean and Internet was good as i needed to strong connection to VPN. underground parking was especially needed with all this snow in Calgary! Thanks!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Danny A, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown! We are very happy to learn that you had a very good experience at our hotel. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Its right up my street!"

5
11/04/2018

Super friendly and welcoming staff, espeacially the front desk. Perfect location in downtown with free parking and free breakfast!! Would highly recommend this place to anyone looking for a mountain getaway..

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Collette M, Thank you for taking the time to complete a review of the BW Plus Suites Downtown Calgary! It is wonderful to read that you had a great stay. We thank you for your review and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Fantastic stay"

5
11/03/2018

Very professional staff at front desk they welcomed us with a smile. The breakfast was good! Bed were comfortable and free parking is a bonus, location is awesome. My family and I definitely recommend this hotel. At last but not least thank you so much everyone for giving us such a wonderful stay.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Dear chuanle w, Thank you for taking the time to complete a review of our hotel! We are very happy that you had a fantastic stay. We thank you for your review and look forward to welcoming you back. Regards, George Dahbour GM

"Home away from home"

5
11/03/2018

I can't find any reason to not give this facility 5 out of 5. Yes, the building is a bit dated, but this is being addressed. The rooms are very clean and being updated. The staff here are outstanding! I have stayed at this hotel over 40 night in the past year. It is always the same fantastic staff, and they all appear happy and engaged in their positions. I've always been accommodated, whether planning in advance or last minute booking. Great breakfast room, great location, parking (surface or underground), staff, I can't say enough about this hotel.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear KevinFrenette, Thank you for taking the time to complete a review of our hotel! We appreciate your wonderful comments and will definitely share them with our stay. We thank you for your review and look forward to welcoming you back. Regards, George Dahbour GM

"Great stay"

5
08/03/2018

I find the staff at the front desk start to make this a great stay. They are always so friendly and helpful. The room was clean and comfortable and I enjoy having a little kitchenette to prepare a light snack, if need be.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear donnapr, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you enjoyed your stay. We thank you for your review and look forward to welcoming you back. Regards, George Dahbour GM

"Central Location"

4
04/03/2018

We got a upper floor corner room, nice views of the skyline. They have a underground secure parking garage. We walked where ever we went from this location. Free breakfast, quite a bit close by to do.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear c130spooky, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you found our location centrally located. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great Staff"

5
01/03/2018

Great Location near to 17th Ave and core downtown. View is great. Clean, quiet and well maintained. Very friendly, supportive staff with constantly quality service.Spend a lot of time staying here for business

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Tyson B, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you always have a great stay. We look forward to your next visit. Warmest regards, George Dahbour General Manager

"Budget hotel"

4
26/02/2018

Great location in the beltline. We stayed in a one bedroom suite. It was nice to have the room but there were many issues. The decor is very dated and the furniture etc. is not in good condition. The closet doors didn't work, the dresser looked like it was crudely made out of plywood and one drawer didn't work, the tv in the bedroom didn't work, the rug is old and ugly. Also the heaters were offensively loud. Now to some positives. The free breakfast was decent and included so-so hot items, cereal, juices, yogurt, pastries and muffins and fruit. Most of the staff was excellent. The checkin desk fellow was a bit rude at first — didn't acknowledge us at all —not even by eye contact as he served someone else and then spent 10 minutes with a customer on the phone while we were waiting. The workout room was good. The bed linens were very nice -crisp, white cotton but the towels were scratchy. The parking was convenient. Updating the rooms would make us return. I understand the king suites have been renovated but the one bedroom suites have not. As they are we felt like we were destitute college kids living in a cheap rental. I received a survey from Best Western and completed it with similar comments and the manager responded and seemed to genuinely want my return business and listened to my concerns. That says to me that this property is in good hands.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Thank you so much for your detailed review and overall rating! We are pleased to advise that we are in the final stages of renovation designs that will enhance our guest experience! We are so glad you enjoyed many of our features, and we look forward to hosting you again in the future! Sincerest regards, George Dahbour

"Execellent experience"

5
23/02/2018

Location is good and well connected to other places. Near to core downtown and 17th avenue. View is great. Clean, quiet and well maintained. Very friendly, supportive staff with constantly quality service. Rooms are beautiful, spacious and well maintained. Good facilities like complimentary breakfast, fitness center, sauna, printers. In the suits, kitchen is filled with all necessary stuffs. I highly recommend staying here.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Soham R, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you had an excellent experience and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Perfect Place, Awesome hotel rate"

5
10/02/2018

First we Reach Calgary around 3:45am a front desk was helpful kindly and consideration:) nice accommodation best price, Clean room, nice staff. Late check out, Free parking lot, free breakfast food, cooking stuf, microwave, mini fridge, everything in the kitchen. Is here. Next time I will check in here again, and I would love to recommend the Best western Suite in calgary.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Rocktabeja, Thank you so much for your lovely review! We are so happy to hear you enjoyed our amenities, and we look forward to hosting you again on your next visit to Calgary! Warmest regards, George Dahbour

"Almost perfect!"

4
09/02/2018

I stayed in this hotel for one night on February 6, 2018. Front desk staff: Very professional and courteous. Check-in was a breeze. Parking: Complimentary to guests. Ample parking above ground and under-ground. Location: Right in downtown. Convenient to a nice Vietnamese restaurant and Safeway grocery. Room: Got an upgrade to an Executive Suite with separate kitchen/living room and bedroom. It is a very spacious room with all the conveniences of a small apartment. Nice and clean. Very good sound-proofing. I could not hear my neighbors or the elevator which is just next to my room. Bed: Firm. I use a medium firm mattress at home and I found the mattress in this hotel firm. I had difficulty sleeping. I told the front-desk about it upon check-out and he said he'll send housekeeping to check it out. I found his response amusing. So, housekeeping has a way to make it soft? Breakfast: What I like about the complimentary breakfast is its variety. In the elevator and hallways, they have the breakfast menu with selections that vary day to day. Adequate choices of dry, cold, hot breakfasts items including waffles (DIY), bread/pastries, juices, milk, and other beverages.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Bisugo, Thank you so much for your wonderful review! We are so happy to hear you enjoyed your stay with us, and we look forward to hosting you again when you next visit our fair city! Best regards, George Dahbour

"Fantastic Location and Service!"

5
08/02/2018

Definitely reccomend to anyone visiting Calgary. Steps to 17th ave where all the restaurants and bars are! Staff were very helpful and caring and the room was modern and very clean. Underground parking was a great adition!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 58bradleyn, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you had a great stay. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great value"

5
06/02/2018

Got a great deal on 2 nights here, very good value. Large suite with great bed, downtown views, very central, room old decor but very clean and functional. Very friendly staff, breakfast & car park included in price. 100% recommend.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Oliver K, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you enjoyed our spacious suites, our pillow top beds and breakfast. We thank you for your review and will definitely pass your comments onto our staff. We look forward to welcoming you back. Best regards, George Dahbour General Manager

"Warm and friendly staff"

5
04/02/2018

We are so happy here. The room was perfect for our family- very grateful for warm underground parking as there was a storm. Breakfast worked for our gluten-free members as well. The staff were wonderful! Thank you!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear marjrn, Thank you for taking the time to complete a review of our hotel! We are gratified to learn that you had an excellent stay, and will definitely pass your comments onto our staff. Thank you for the review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Good service and value"

5
28/01/2018

Best location for amenities and easy access to the downtown area. Breakfast has lots of variety and the food that I chose was delicious. The staff are friendly and helpful. They provided me with directions to get to places and gave me a map of Calgary to take with me.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear B2328DAjohns, Thanks for taking the time to complete a review of our hotel! We are so pleased to hear that you enjoyed our location, complimentary buffet breakfast, and our friendly staff! We look forward to hosting you again on your next visit to Calgary! Warmest regards, George F Dahbour

"Best hotel i ever stayed "

5
24/01/2018

I stayed here for three weeks in Jan-18. It was suite apartment with kitchen. Complimentary breakfast was very good with nice hospitality. Hotel staff are also generous and very kind with prompt response and service... Would love to stay again....free parking was bonus....

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Abhayjai J, Thank you for taking the time to complete a review of our hotel! We are thrilled to learn that you had an excellent stay. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great experience, perfect choice"

5
22/01/2018

I had the best experience with this hotel. Staff was very nice and helpful, room was spacious and clean. Wi-fi worked perfectly withing the whole hotel. Breakfast was really rich - waffles, fruits, yogurt, pastry, omelets, sausage and more. Great location - approx. 10 minutes walk to C-train station and 17th Avenue in opposite direction. Free parking.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear redlipstick_traveler, Thank you for taking the time to complete a review of our hotel! We are gratified to learn that you had an excellent experience staying with us. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great hotel !"

5
11/01/2018

Check in was fast and easy. They had clean spacious rooms. Great front desk service.The playpen that was brought up for our child was clean and in good condition. Highly recommend this hotel for a family quick stay.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Micacav, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had an excellent stay. we thank you for your recommendation and look forward to welcoming you back. Best regards, George Dahbour General Manager

"Downtown Calgary easy option!"

4
10/01/2018

Stayed for 1 night in October for business. Location is great, easy in and out parking. Restaurants nearby. Breakfast was good, the regular free hotel breakfast - but enough you should be able to find something you like. Front desk staff was very friendly. Business Centre was well stocked and easy to use, no wait to get to a computer or printer for a couple things I needed. Room was clean and comfortable. Nice beds. The hallways, paint and wallpaper could use a little refresher in my opinion. It's dark reds and oranges and dark blues, gives it a bit of a dated feel. Overall great stay

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 404kristyl, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you a good stay. with regards to hallways, we are addressing all in our upcoming renovations. Thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Excellent Experience Overall!"

5
08/01/2018

We went to Calgary for the weekend with friends and were attending an event at the BMO Centre. Location of this hotel was key. Service was outstanding at every interaction. We were upgraded at check in due to our BW status. Room was clean and well laid out. Breakfast was very good both days we were there. Would definitely come back.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Cheryl Z, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you enjoyed the room upgrade, our hot buffet breakfast and our services. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Very helpful and friendly staff"

5
08/01/2018

The staff ensured we got an upgrade because of my Platinum Best Western card and it made out stay very pleasant. The rooms were superb and the breakfast was one of the best at a hotel. Highly recommend this hotel because they went out of their way to make our stay memorable.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear J333dons, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you enjoyed the room upgrade, our hot buffet breakfast and our spacious suites. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"One of the best places I have stayed in."

5
05/01/2018

The rooms are clean and the beds are amazingly comfortable. The price is very reasonable. Staff members are super efficient and kind. Location is prime as it's right downtown. It's close to wherever you want to go.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Joslyn D, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had an amazing stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Bad Experience"

1
03/01/2018

Receptionist was rude, lied to us and was not ready to address the plumbing issues we had. Bad amenities and odour in the room. My husband and I use BW quite a lot but had a very terrible experience with this one

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear ifeomajennifern, Thank you for taking the time to complete a review of our hotel! We would like to clarify a few of the noted points. The room that you were upgraded to is indeed an executive king suite, and is actually one of our most popular room selections, continually requested by many of our corporate clients. We apologize if you noticed an odour in the room, we are always available and happy to help if there are ever any issues, please let us know! According to our work sheets report, regarding the plumbing, we show that the maintenance man was onsite and the situation was rectified within 10 minutes. Please note we did try following up with you twice and no response. Guest satisfaction is of utmost importance to us a BW Plus Suites Downtown, please contact me directly to discuss! Again, thank you for your review! Regards, George Dahbour General Manager

"Awesome price for downtown Calgary on a weekend!"

5
31/12/2017

Everything was great for an awesome price! Got a great price for downtown hotel in Calgary on a weekend. The beds were very comfortable and the free breakfast was just perfect for us. It was nice that the breakfast was served until 11:00 am on the weekend.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Acylus, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you had an enjoyable stay, we look forward to welcoming you back. Seasons greetings, George Dahbour General Manager

"Meh..."

3
30/12/2017

'Meh' would be the way to describe this hotel in one word. Front desk staff is mostly efficient, not all too friendly. Rooms and the rest of the hotel are a bit dated but fairly clean, breakfast is ok but nothing special, location is so so (just a bit too far to walk to downtown), parking is free though. Parking lot unfortunately is not free of sometimes a bit shady characters that hang around the area, asking for change and/or cigarettes. Ask for a room at the back of the hotel, the ones facing 8th Street can be quite noisy due to traffic and, apparently, poor soundproofing. Walls seem to be paper thin as well, you could hear very clearly the neighbors taking a shower. WiFi in the room was super spotty and slow. All in all just barely ok, provided you can get a room at a cheap rate.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Bas V, Thank you for taking the time to review our hotel. We were so disappointed to hear that you found the staff not friendly, our guests normally comment how truly friendly and helpful our staff are! Please contact us to let us know which room you were staying in that you heard neighbours showering, as we have 12" concrete floors and full party walls on all rooms, if there was an issue with your room, we would like to investigate and correct if necessary! Did you contact the front desk with regards to this by any chance? We are pleased to advise that we are in the process of scheduling renovations. Again, thank you for your review and we look forward to seeing you again! Seasons greetings! George F Dahbour General Manager

"Hotel Downtown"

2
26/12/2017

Good location, the decoration of the rooms is too old must be updated, the cleaning of the room must be improved.Also there is not attention to details from the personal in general, which is bad due to the importance of the brand they are representing.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Carlos J, Thank you so much for taking the time to write a review! Please know that we are always available and happy to help if there is anything amiss during your visit. Guest satisfaction is of utmost importance to us and it is disappointing to hear you had issues after the fact! We pride ourselves on superior customer service and would have welcomed the opportunity to discuss any issues you had with you at the time. Always important to give us a chance to make it right! Please contact the undersigned to discuss. Best regards Carlos, and hope you have a Happy New Years! George F Dahbour General Manager

"Great hotel downtown "

5
21/12/2017

After driving through bad roads because of snow, we were greeted by the front desk staff with a smile and after a bit of conversation, we were upgraded to a king bed room with a good view of the city and a kitchen. Wifi was good. Underground heated parking was free, which none of the other downtown hotels offered. Full hot breakfast was also included. We had sausage links, ham omelette, hash browns, and waffles. There was also coffee, tea, milk, juices, bread, and fruits. The staff were very friendly and helpful. We will surely be back the next time we're visiting Calgary.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Ditto917, Thank you for taking the time to provide your feedbackl! We are happy to learn that you enjoyed your stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Awesome location in Downtown Calgary"

5
21/12/2017

We have stayed at this hotel a couple of times and love the location close to 17th ave., MEC, etc. The free parking for the first vehicle is great so we basically park and walk everywhere unless we have to venture out of the downtown core. Rooms are spacious with kitchenettes (Sink, fridge, hot plate and a few dishes etc). It is quiet and temperature control is very easy from the wall thermostats.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Karen M, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you enjoyed your stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Well Organized Hotel"

4
18/12/2017

My wife and I stayed at the Best Western Plus in downtown Calgary. We had an executive, king room. Our room had many amenities and the bed was wonderful. I would highly recommend this hotel for the quality of service, level of organization, and friendliness of the staff. We found our room good value for the money we paid. We would definitely return again.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear EandB2012, Thank you for taking the time to provide your feedback! We are glad to learn that you enjoyed your stay at our hotel. We thank you for your recommendation and look forward to welcoming you back. Best regards, George Dahbour General Manager

"Roy"

4
12/12/2017

Very good location, good amenities, excellent hotel staff! Very good overall experience. Only challenge was the internet but it seemed they are upgrading and so the issue was excusable. The staffs Avinav and Shazia were the special treat of the stay, real customer service attitudes.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Thank you for taking the time to provide feedback on your recent stay at the BW Plus Suites Downtown! We thank you for your review and will pass along your comments to the staff. warmest regards, George Dahbour General Manager

"Location Location Location"

5
11/12/2017

Along with a very clean and comfortable hotel, the location to all the excitement of Calgary was perfect. Staff was very friendly and helpful. Breakfast was a great warm buffet. Beds and linens were very nice. Bathroom has been updated.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear C2999HSnancyw< Thank you for taking the time to review our hotel! We are happy to learn that you had a great stay and look forward to welcoming you back. warmest regards, George Dahbour General Manager

"Needs a Reno"

3
08/12/2017

Staff is great, breakfast was good. Location is fine. Hotel was clean. Exterior of the hotel is very run down. Interior is outdated and hasn't changed since I stayed here back in 2010. It's definitely time for a renovation.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear tnorrisyeg, Thank you so much for taking the time to write a review on our hotel! We are happy to hear you like the breakfast, location and cleanliness! We are pleased to advise that we are presently involved in renovation planning! Thanks again and we look forward to hosting you again! Best regards, George Dahbour

"Great Service."

5
07/12/2017

I was happily surprised at the quality of service I received while staying at the West Western Plus Suites Downtown. They answered all my question and offered assistance whenever required. They were more than happy to call for Cabs so I could get around the city more efficiently and even provided the number to the Cab service so I could use them for my return trip. I was surprised at the cleanliness of the room I stayed in and how they cleaned it daily while I was out without disturbing my items. I would happily stay there again.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 899matthewmrs, Thank you so much for taking the time to write such a lovely review! We will share your comments with the team, and we look forward to seeing you again on your next stay with us! Best regards, George Dahbour

"Comfortable Downtown Location"

4
07/12/2017

This is a very comfortable hotel. The location is excellent for business in the city centre and for shopping/dining on 17th Ave. We were on the twelfth floor and the view was incredible. The front desk staff were very helpful, considerate and accommodating. Extremely good value for the cost. Note that you may need to ask for a renovated room as they have not all been renovated.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Sandra, We appreciate your lovely review and are glad that you enjoyed both the hotel and the proximity to all amenities! We look forward to hosting you again! Best regards, George Dahbour

"EXCELLENT HOTEL WITH CARING AND EXCEPTIONAL CUSTOMER SERVICE"

5
04/12/2017

We had to find a hotel quickly in Calgary as we had a very dire medical emergency to contend with - we booked over the phone from Edmonton and got an excellent rate and when we arrived found the hotel clean, the person at the desk remembered our situation and was most helpful. The rooms,) we had booked two as we were also travelling with an infant and the parents, was clean, well appointed and had everything we needed. Breakfast was free with the room and had lots of choices. We got an excellent rate - the hotel is central and I can't speak highly enough of the professional, and great customer service we received,.

"I had an great stay!"

5
03/12/2017

Last Saturday (December 2) was my second time staying at the BW downtown location and I always receive excellent customer service. The location was very convenient, rooms I stayed at were clean and spacious. Breakfast was good, all the staff I met were great. The lady (I am sorry I am bad with names, I forgot her name but she is working evening shifts every time I checked in, I hope you could mention her name) was very nice and accommodating to my requests. She was very friendly and was always smiling. When I checked out it was a male front desk and he was nice as well. Housekeeping staff were all friendly. I have booked all the weekend of December that I will be in Calgary in this hotel.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Karen, Thank you so much for your lovely review! I will be sure to share your comments with the team! I think the team member you are referring to is our lovely Shazia. We look forward to hosting you again on your next trip to Calgary! Best regards, George Dahbour General Manager

"Nice location"

4
03/12/2017

Nice staff good location. The rooms are a little bit old but spacious and comfortable. The restaurant has average food but just next to the hotel there is a lovely Sushi restaurant. The hotel has enough parking lots and the Express Check Out did work very well.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Tariqa, Thank you so much for your lovely review! We are pleased to advise that we are in the final design stage of our upcoming renovation project! We look forward to hosting you again next trip to Calgary! Best regards, George Dahbour General Manager

"Great Location"

4
27/11/2017

The downtown location is great and the price is very reasonable. Excellent service. The rooms are very well equipped and make a 3 day stay easy. Breakfast is similar to other hotels that offer complimentary breakfasts. Would stay here again for sure.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear grkeener, Thank you so much for your review! we are glad to hear you found our service excellent and rooms reasonably priced. We look forward to seeing you again soon! Best regards, George F Dahbour General Manager

"Best Western Suites Best Choice"

5
24/11/2017

Great hotel. Have stayed with this Hotel for more than 10 years - never have I had to make a complaint. Close to attractions, ease of access, close to transportation. Staff go out of their way to be helpful and accommodating. I highly recommend BW Suites Down Town Calgary

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Randolph B, Thank you so much for taking the time to review our hotel! We are so pleased to hear that you enjoy your stays with us and find the staff so helpful! I will be sure to share your comments with the team. We look forward to hosting you again soon! Best regards, George F Dahbour General Manager

"excellent"

5
24/11/2017

clean, good service, ok breakfast, downtown, near a Safeway, really a good not too expensive hotel to stay. with the kitchenette and the small table it was really easy to cut on restaurant expenses. Breakfast included

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Ginetter368, Thank you so much for your review, we are glad to hear you enjoy both the hotel and our super convenient location! We look forward to seeing you again soon! Best regards, George F Dahbour General Manager

"Service is excellent"

5
15/11/2017

I usually try to stay at more luxurious hotels, but since this one is across the street from our office, our staff tends to stay here. The place is always very clean and tidy. Everything works as it should. The room is large and comfortable. My only concern is that as a light sleeper, I find the AC to be really loud. I actually turn it right off when going to bed. This is the only thing that I don't care for about this place. The staff are always extremely friendly, professional and accommodating. I feel we get excellent value when we stay here.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Kevin M, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you had a great stay and would like to inform you that we are replacing the A/C in our upcoming renovations. Best regards, George Dahbour General Manager

"Excellent choice!"

5
11/11/2017

One of the cleanest hotels we've ever stayed in. Very friendly staff. Delicious breakfast! Excellent value for money! Great location in Calgary Downtown. Very big room and kitchen with microwave and big fridge.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Charleen J, Thank you for taking the time to complete a review of our hotel! We are very happy that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great"

4
10/11/2017

The room was clean. I had to get a bigger room because the king size room wasn't big enough for my friends and I but they had no problem accommodating me. I've stayed here a few times now so I've always enjoyed it

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Chewiebunz, Thank you for taking the time to complete a review of our hotel! We are very happy that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great hotel. Downtown Calgary"

5
10/11/2017

This is a great hotel in downtown Calgary. Staff is very friendly, their breakfast (included) is amazing. There is a Safeway, Starbucks, various pubs and mec in walking distance from this location. They have parking onsite which is included as well.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Mike P, Thank you for taking the time to complete a review of our hotel! We are very happy that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Stay here despite (or for) the Twin Peaks aesthetic"

4
08/11/2017

This is a pretty dismal-looking hotel. The hallways in particular look like something from Twin Peaks. But its location is excellent, the rooms are large and clean, and the breakfast included is extremely impressive (e.g., different eggs, meats, and fruit each day; waffles, hot and cold cereal, etc.) It was also extremely quiet despite being downtown. Bonus points also for the attention to environmental consciousness, such as composting in the breakfast room and recycling in each hotel room. Too bad they don't have the option of not having your towels changed or room made up. I'd stay here again when in Calgary. Price was very reasonable.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear moonsammy4, Than k you for taking the time to complete a review of our hotel! We are happy that you found our rooms spacious and clean and our complimentary hot continental buffet breakfast impressive. Regarding towels program, we do have a sign in each room hanging on the towel rack informing guests that towels on rack will not be changed, towels on the floor will be replaced Our complete hotel renovations which includes the exterior and interior will commence this fall. We thank you for your review and look forward to welcoming you back . Best regards, George Dahbour General Manager

"Best Western"

5
08/11/2017

Excellent location. Very near to Offices and amenities in Downtown. Great Service and a very friendly staff. Rooms are spacious and clean. Had a mini kitchenette attached which is very helpful if you do not want to eat out, or just want to brew some tea. Other standard facilities available. Highly recommended.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 344ashutoshj, Thank you for taking the time to complete a review of our hotel! We are delighted to learn that you had a great stay and enjoyed our spacious suites. We thank you for your recommendation and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"GREAT SERVICE FROM START TO FINISH"

5
07/11/2017

From check in to check out my stay was great. An older hotel but started renovating the rooms are enormous clean and spotless, with great staff every day, always smiling and friendly. Everything was ready for my stay and very organized. The food is amazing with the normal breakfast with a large fruit selection. small gym with mainly cardio, Safeway is 1 block away, Starbucks, many others, within walking distant Many different food choices outside the hotel and a short drive to just about all of the downtown. I would without hesitation stay here again.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear liluzi2017, Thank you for taking the time to complete a review of our hotel! We are so happy to read that you had an excellent stay and look forward to your next visit. Warmest regards, George Dahbour General Manager

"Value, clean and spacious"

5
06/11/2017

We were very impressed with the room and how clean and spacious it was. The rooms do show their age a bit but the suite was very well kept. The hotel was quiet and we all got a good night's sleep on the comfortable beds. The breakfast area was large and had a great variety of breakfast foods. Everything was clean and stocked. Friendly staff. Highly recommend. Everyone in the family said that we should stay here again!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear bcrik4, Thank you for taking the time to complete a review of our hotel! We are gratified to learn that you had a great stay. We thank you for your recommendation and look forward to welcoming you back soon. Best regards, George Dahbour General Manager

"Corb Lund concert"

4
04/11/2017

Newly decorated room with all the required amenities Comfortable king bed Large room with kitchenette and table/ chairs . Would stay again. Free parking was the decider The provision of a snow brush for the car was much appreciated

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
D ear roger_d_s, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had an enjoyable stay. We thank you for your review and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Excellent and affordable"

5
28/10/2017

Stayed at this hotel on a Friday & Saturday night in late July. The price was one of the most affordable accommodations during our month in Canada (which included a lot of hostels). The quality was very good, we were in an executive king room which had a kitchenette which was a nice bonus, especially as there is a Safeway very close by. Included breakfast had a good variety, although staff were a little slow at replenishing plates, cutlery etc. Location might be a bit far from the city centre for some, but Calgary is easy to navigate and very walkable. Highly recommended, would 100% stay again.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear melakay1, Thank you for taking the time to complete a review of our hotel We are so happy to read that you had a great stay. We thank you for your recommendation and look forward to welcoming you back. Best regards, George Dahbour General Manager

"2 night stay in downtown Calgary"

5
27/10/2017

We picked this hotel because it was right down town and within walking distance of the places we were visiting while there. It is a great Best Western property and very typical of the chain. Our room was clean and comfortable. We were upgraded to a 2 bedroom. The room had a great kitchen and table and chairs. Livingroom and 2 bedrooms, 1 bathroom. . We never used the kitchen only to make coffee but if we had wanted to there were no dishes in it other than 4 glasses and 4 coffee cups. Some utensils were supplied. (not sure why) It had a full size dishwasher, stove refridgerator and microwave. Breakfast was plentiful and with a good selection of hot and cold.

calgaryGeorgecalgary, Manager at Best Western Plus Suites Downtown, responded to this review
Dear 101Holidayer, Thank you for taking the time to complete a review of our hotel We are so happy to learn that you had a great stay. We thank you for your review and look forward to hosting you again. Best regards, George Dahbour General Manager

"Great Place to stay, great location."

4
21/10/2017

Visiting Calgary for an Oct. wedding, we had the pleasure of staying @ this Best Western for 3 nights. Initially, I was worried about the booking. We had booked a month in advance, 2 rooms, at a group rate. When I called a week before our road trip to Calgary to confirm, somehow our reservation had been mixed up and 2 of the 3 nights booked had been cancelled! I was NOT impressed at that point. A message was left w/the manager to call me back, which he did not do! After another call, the problem was rectified and our rooms secured. Our rooms were spacious and clean, though some upgrades could be done and the bathroom vents cleaned (lots of dust there). The beds were very comfortable. The breakfast lounge was well kept. The food was tasty and there was a good selection, including a waffle maker. The location of this Best Western was excellent. There was also ample free parking. Due to the booking problems, and the poor communication among front desk booking staff & management, I cannot bring myself to give an excellent or even very good review for service. To top it off, at checkout, we received someone else bill receipt.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Elizabeth B, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you enjoyed your stay and particularly liked the breakfast selections as well as our pillow top beds and location. I am sorry regarding the confusion with the booking and would appreciate it if you can reach out to me at the hotel. Best regards, George Dahbour General Manager

"Another great Best Western Hotel"

5
19/10/2017

located within 4 minutes of the hip 18th street restaurants and shops, athe hotel is also just 15 minutes by foot to the traditional down town core of Stephen's Walk area and Calgary's one great, green park, Prince's Island. The free morning full hot buffet has something for everyone, and the mini-kitchen that comes with most rooms allows you to take advantage of the nearby Safeway supermarket, Domino's pizza, etc. For drivers, the 24/7 gas station a block away is a bonus as gas stations are rare downtown., Finally, the guest coin laundromat in the basement:: 3 washers and 3 dryers was also a life saver.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear hbillg, Thank you for taking the time to complete a review of our hotel! We are happy to read that you had a great stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Value and Quality"

4
17/10/2017

Finding value, quality, comfort and a full list of available services can be difficult but The Best Western Plus Suites in Calgary does that. The location is a bit out of the central business area but it is still within walking distance. It is close to 17th Avenue so if dining and shopping are on your list of things to do, this hotel works great for that. If you need to attend conferences or classes like I did, it also ticks the boxes.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear BlakePedersen, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you found our rooms a great value as well as our convenient location with easy access to major highways and close proximity to dining and shopping. We thank you for your review and look forward to welcoming you back soon. Best regards, George Dahbour General Manager

"Great service great location"

4
15/10/2017

Started here on a quick visit to Calgary. Staff was extremely friendly. Room was really nice. Full breakfast, with waffles was a definite plus. I would recommend staying here for both the service and location

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Bpegrad, Thank you for taking the time to complete a review of our hotel! Thank you for taking the time to complete a review of our hotel! We are gratified to read that the staff were very friendly and good breakfast. We thank you for your recommendation and look forward to welcoming you back. Best regards, George Dahbour General Manager

"Staff go out of their way to help."

4
14/10/2017

The staff at this hotel went out of their way to help. When we need to find the location of a store or activity they helped. The breakfast was terrific, The breakfast staff friendly. Rooms were large and clean. Very good location if you need to be close to things in the downtown area. Near 17th Ave. S.W. with lots of good restaurants.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear JaniceO2, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you found our staff very friendly, terrific breakfast, excellent location and rooms spacious and clean. We thank you for your review and look forward to welcoming you back. Best regards, George Dahbour General Manager

"Best hotel in downtown Calgary"

5
12/10/2017

From the time we stepped into the lobby we were impressed by every person we came in contact with. The two ladies looking after our complimentary breakfast were kind and spent enough time with us to show genuine interest in all of the people they came in contact with. Very rare.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Sandra P, Thank you for taking the time to complete a review of our hotel! We are very happy to read that you had a wonderful stay and look forward to your next visit. Best regards, George Dahbour General Manager

"good budget option"

4
12/10/2017

good budget option. Big rooms, comfortable beds. Great location. Good views from the higher floors. Friendly and helpful staff. Breakfast was fine and what you'd expect from a Best Western, the cafe opposite offers more exotic fare if you want something on top of the bagels etc.

"Helpful staff and great location"

5
10/10/2017

I would not hesitate to recommend this hotel to anyone who is staying in calgary. We had two rooms booked for our family. The 1 bedroom suite on the 3rd floor was very large and we were able to have chairs placed in our room for us to celebrate a thanksgiving dinner for 4 of us celebrating in Calgary. The staff were always willing to help and the location was perfect. We were able to walk to Safeway to obtain groceries or to restaurants close by. Parking was free for our vehicle which is an added bonus when staying close to downtown.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear TilleyTeresa, Thank you for taking the time to complete a review of our hotel! We are delighted to hear that you had an excellent stay and look forward to welcoming you back soon. Bets regards. George Dahbour General Manager

"Hidden Jewel right downtown"

5
08/10/2017

This is an extremely well-kept older hotel (that looks new) in downtown Calgary, with many recent renovations, the rooms are large, clean, well-maintained, choice of 4 pillows per bed, beds were very comfortable, the internet connection excellent, the staff friendly & helpful. Parking is free & well-lit with a security guard as well. We were very impressed & will definitely come back.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear barfred234, Thank you for taking the time to complete a review of our hotel! We are gratified to read that you had a n excellent stay and look forward to welcoming you back soon. Best regards, George Dahbour General Manager

"Great place for business"

5
07/10/2017

Excellent place, great breakfast and excellent rooms and service. Clean and friendly!! Close to all amenities downtown also close to restaurants and downtown businesses. Walking distance to the light rail transit.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Ross P, Thank you so much for your lovely review, we were so happy to hear that you enjoyed our hotel and location! Again, thanks for your review and we look forward to hosting you on your next visit to our fair city! Best regards, George F. Dahbour General Manager

"A great sleep and a great price"

5
02/10/2017

We stayed here on a Saturday night. Easy to drive to. Easy free parking. We walked downtown to meet our city tour near the tower and left our car parked at the Best Western! The nice guy at the front desk suggested that. A very good idea!! Beds were very comfortable. It was very quiet even though our room was right next to the elevator. The AC fan ran constantly and quietly all night - no clicking on and off. A soothing white noise. We walked a block to get a pizza and ate in our kitchenette, which was newly renovated and very well stocked with glassware, plates, cups, pots and pans. My husband really enjoyed the fitness room, pool, and hot tub! Nice laundry room that we used and needed after a week in the Rockies! A great value.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Twiny1949, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"God forbid a change of plans"

1
02/10/2017

Staff were extremely unhelpful when unforeseen circumstances forced a change of reservation. Was charged full amount of hotel stay, despite never stepping foot in the hotel. Keeping a deposit is fair, charging full price is not.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear ambermE4015BH, Thank you for taking the time to complete a review of our hotel! I am very sorry that you (& Scott ?) are dissatisfied with the cancellation policy. It is a standard policy and I'm actually at a loss by both your reaction and terminology. We did go the extra mile for you by offering a credit towards your next stay, even though it was confirmed by your email that the cancellation request was not made 24 hours as per policy, but same day. Additionally, your AMA travel consultant forwarded you a copy of your booking that clearly outlined the cancellation info. All that aside though, we did offer to help you out by providing a credit towards a future booking. Thanks and should you wish to discuss this further, please contact us, we are here to help. Best regards, Gorge Dahbour General Manager

"Very nice stay, great staff"

4
01/10/2017

I had to get in and out of Calgary quickly. I arrived at dinner time, the staff gave some good recommendations for where to find restaurants, the room was very nice, and the maintenance staff were great, thank you Alan Franks for your help.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear stephenmP7469HS, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay and look forward to welcoming you back soon. We will definitely pass your comments to Alan. Warmest regards, George Dahbour General Manager

"Excellent service"

5
27/09/2017

very friendly and knowledgeable staff who are always willing to help. Management are very much hands on and approachable. The hotel manager actually joined us for breakfast one morning! Talking of breakfast- it was a delight with plenty of variety every day and civilised hours. The catering staff were very service minded and even a late breakfast was not a rushed affair. We will return on our next trip from Ireland!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Tony R, Thank you for taking the time to complete a review of our hotel! We are gratified to learn that you had a great stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"A great place to stay!"

5
26/09/2017

The hotel was so good. Staff were very friendly and helpful. The room was clean and comfortable. Breakfast were lovely. The location of this hotel is nice. Downtown is only a little way from the hotel. Safeway is also close, it was very convenient. Wish I could have stayed longer.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear bestlighthouse, Thank you for taking the time to complete a review of our hotel! We are so happy to learn that you had a great stay and look forward to welcoming you back soon. Warmest regards, George Dahbour

"Good Stay"

4
25/09/2017

This place is pretty central for sightseeing. Only a couple of Km walk to downtown area around Calgary Tower. Parking is free and there were plenty of parks. Room was a really good size and had everything you needed. Not that we needed it but noticed the next morning it had a electric hotplate and everything you would need to self cater as well.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Crusader007, Thank you for taking the time to provide your feedback! We are happy to learn that you enjoyed our spacious suites and location. We thank you for your review and look forward to your next visit. Warmest regards, George Dahbour

"Best Western Plus Calgary Alberta Canada"

5
25/09/2017

Very pleasant quiet, comfortable room with 2 queen size beds, a small well equipped kitchenette, on the back of the hotel on the 5th floor. Very caring, responsive professional staff. Good full breakfast options. Thoroughly enjoyed our 7 day stay at the hotel.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Gerry1914, Thank you for taking the time to complete a review of our hotel! We gratified to read that you enjoyed your week with us. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour

"Excellent stay"

5
20/09/2017

Excellent city centre location for sightseeing. Staff is very friendly. Service was perfect and the room was very spacious, clean and bed was very comfortable. Underground car parking. Loved the stay.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear bany836, Thank you for taking the time to complete a review of our hotel! We are delighted to read that you had a great stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Great hotel for access to downtown Calgary"

4
16/09/2017

For value this is a great hotel for accessing downtown Calgary, the river paths and public transit to other areas in Calgary. The room, including the bed, was comfortable and clean. There were many good restaurants within walking distance.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Allie298, Thank you for taking the time to complete a review of our hotel on your most recent stay! We are happy to learn that you found our rooms clean , beds very comfortable and great location. We thank you for your review and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Great stay!"

5
12/09/2017

What a refreshing stay! The staff was extremely accommodating and friendly. Room was large and very comfortable. Nothing fancy, but nice and clean and felt very safe. Plus free parking and breakfast, easy walking distance to many things downtown Calgary. Would stay again if in Calgary.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Connie B, Thank you for taking the time to complete a review of the BW Plus Suites Downtown! We are gratified to learn that you had a great stay! We thank you for your review and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Great hotel...nearly a 5 star!"

4
10/09/2017

Walk in to find amazing staff and a nice looking front end. The hall ways a little dated, but nothing too terrible. Room was huge! Probably could have fit a full hockey team in there! But the beds....oh my goodness the beds! If you suffer with insomnia, you need this bed...if your spouse snores, this bed will plug there nose and being you into a beautiful land of slumber. Including your choice of 4 types of pillows and a perfectly weighted quilt, believe me....you will sleep. Other than the city noise, the room was quiet. The Windows are huge and had a great view if the city...which for me was horrific! I'm terrified of heights and we were on the tenth floor with these huge wall to wall windows! So if you like to look out...i suppose it was beautiful. The only downside was a couple housekeeping issues within the room. The pillow case looked worn and there was a bit of shampoo or something on the bathtub wall.. The breakfast....wow. After a night out at a concert the breakfast was perfect. Scrambled eggs, spicy hashbrowns, sausages, waffles, cereal, breads or pastries with a side of fruit or yoghurt and your choice of beveridge...well...you get the idea. I have to commend the staff, I personally had spoken to 5 desperate at different times and each one of them were friendly and helpful. I would stay here again without question.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Dana F, Thank you for taking the time to complete a review of our hotel! I am happy to learn that you found our staff amazing, pillow top beds extremely comfortable and the breakfast delicious. I apologize about the housekeeping issue and the dated hallways. We are addressing all of this in our upcoming complete hotel renovations. We thank you for your recommendation and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Excellent location, best value for money"

5
10/09/2017

We stayed one night at BW Plus Suites in downtown Calgary. The location was convenient, rooms were clean and staff was very friendly and welcoming. Coffee shops and convenience stores are within walking distance. Complimentary breakfast was a bonus!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
DearSaad R, Thank you for taking the time to complete a review of our hotel! We are happy to read that you had a great stay and look forward to your next visit. Warmest regards, George Dahbour General Manager

"Great place to stay"

5
10/09/2017

Will gladly stay here again, the service was awesome, the location was perfect, the price was great and the breakfast was better than anything I could.have imagined. The beds were also very comfortable. We booked a king size suite and were extremely happy with our room, our service and our location and how comfortable the bed was. The breakfast had.more options than lots of resteraunts. We would stay again in a heart beat.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear chrystalsaxby, Thank you for taking the time to review the BW Plus Suites Downtown! We are delighted that you enjoyed the friendly service, our great breakfast and our very comfortable pillow top beds. Our corner king suites are very popular with guests and in our upcoming room renovation, we will be adding more of these suites. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Comfortable room, noisy guests"

3
09/09/2017

The room was comfortable and clean. We used the small kitchen area, which was nice to have. Breakfast was good, lots of choices (oatmeal, eggs, bacon or sausage, toast, muffins, fruit, coffee, tea, juices). All three nights, we were awakened by guests in adjacent rooms who were partying (Night #1), talking loudly (Night #2) or arguing (Night #3). The doors slam loudly, unless you hold them to close them, and most people just let them slam. We called the front desk on the second night (people talking loudly in the hallway and their room, slamming doors) and on the third night (couple in the next room were arguing loudly). Security came both times, quieted the people on our second night. On our third night, security called the police about the arguing couple. We appreciated the staff's and security officer's handling of the situations, it's unfortunate they happened at all. We also received a discount on our room rate for the third night, which we appreciated. Perhaps the hotel could establish quiet hours, and ask guests to hold their room door, so it doesn't slam. I've noticed other hotels have a statement at the front desk and on each floor about quiet hours, a good reminder for some guests. The location was convenient for us, and so was the parking. Staff were friendly and helpful.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear CWJS, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you found our rooms comfortable and clean, and a good breakfast. We apologize about the noise from other guests and appreciate the fact that you called down so our staff can handle it. We always recommend that guests call us down rather than try to deal with the situation themselves. We do have a noise policy in place which is also a Calgary bylaw of 10 pm. We thank you for your review and look forward to your next visit. Warmest regards, George Dahbour General Manager

"Okay, But Not The Greatest"

3
07/09/2017

On the positive side, it was clean and the beds were comfortable. Negative points were the location and the fact that the breakfast room is small and the service thrughout the hotel was only so-so. If I return to Calgary, I will look for better options.

"Outdated decor but very good for the price"

3
06/09/2017

Very outdated decor, not great beds. Aside from that, this place has excellent breakfast options, a great view (from the upper floors), and is right down town close to everything! The hotel staff are generally friendly, but do not go out of their way to make you feel at home and comfortable. In my experience, unless you approach them, they will ignore you. Still, the location, price, and breakfast made this place worth it for me and my fiancé.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear U5863MVmichellec, Thank you for taking the time to complete a review of our hotel! we are happy that you found our breakfast and location excellent. We are excited to let you know that we will be going through renovations in the near future for rooms, public areas and exterior. I would appreciate some feedback regarding the bed as we usually get great comments about our pillow top beds. I will be sharing your comments with our staff to improve our services. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Clean, conveniently located"

5
05/09/2017

Check in was quick and smooth. We had a corner suite with a beautiful view of the city that was made even better because we noticed that the windows were clean, inside AND out. Breakfast was very good. The waffles were delicious. Good security in the building. But take your room card if you go in the stairwell!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Tina B, Thank you for taking the time to complete a review of the BW Plus Suites Downtown! We are happy to read that you had a great stay. We will certainly share this with our team and look forward to your next visit. Warmest regards, George Dahbour General Manager

"Great stay"

5
02/09/2017

My husband and I stayed in July for a weekend get-away from the kids. I loved the set up of our room as it was wall to wall windows with a view of DT and another window on the other wall (corner room). Beds were comfortable, bathroom was a good size and the whole property is CLEAN! Staff at front desk were very friendly. Breakfast was a little lack luster, but over all the stay was great!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Aaron K, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Fabulous hotel!"

5
27/08/2017

We stayed in a King room and it was very well appointed. The little kitchen was an added bonus. The hotel was very clean and no detail was overlooked, ensuring an enjoyable stay. We were so impressed with the service provided by Abhinaz at the front desk. He was so pleasant and went over and above to ensure we had a place to park our vehicle when the lot was full and that we had a place to sit during the very busy breakfast period (he opened up a boardroom for us to sit down and enjoy our meal). He & his welcoming smile are most definitely an asset to this hotel and this will be our "go to" hotel whenever we are in Calgary.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Linda P, Thank you for taking the time to complete a review of our hotel! We re gratified to learn that we lived up to your standards. Abhinav is a great asset to our hotel and we love to hear great comments about him. We thank you for your wonderful review and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Quick stop but they hooked it up"

5
27/08/2017

We were only there for 1 night but upon arrival we were upgraded to a 2 bedroom king suite. Abhi ( sorry if I spelt it wrong ) was the one that checked us in and he was a pleasure to chat with. He got us a shuttle to the airport for the next morning. Extremely comfortable beds and our room had a great view. One down side is the sliding door that led to the huge balcony was broken and a note stated that it had been done to prevent guests to go out there. Why have a huge balcony if you won't let the guests use it. Great stop over for sure though.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear chrismacintyre, Thank you for taking the time to provide your feedback! We are happy that you had a great stay and appreciate the kind comments about Abhi. Regarding our balcony door, they are currently closed as we are preparing to start renovations on the suites which includes replacements of all windows and sliding doors. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Clean Safe Hotel"

5
25/08/2017

This hotel is clean , in a good location, good breakfast and the staff are very friendly and no worries for parking. I parked in secured under ground parking and the outside parking is patrolled by security guard. ( i woke up around 3:30 am and saw the security doing his rounds. Very safe hotel and would recommend to stay there while in Calgary

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Randall H, Thank you for taking the time to complete a review of our hotel! We are so happy to learn that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"overnight stay on points"

4
20/08/2017

Well, it went very well. I phone the hotel, 1st, to get a feel for rooms and availability and just "stuff" that may be an impediment to getting a room on rewards points. There were no impediments. The person (front desk person) who answered the phone booked me in on points; I did not have to go back through to central reservations. Once we go to the property we were given an up-grade as well. It was a very pleasant experience. And, I slept like a log. That is never a bad thing.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Robert O, Thank you for taking the time to complete a review of our hotel! We are happy to you a great stay. Warmest regards, George Dahbour General Manager

"Wonderful stay"

5
20/08/2017

The best customer service we experienced in Canada. Check-in was quick and efficient. Staff were pleasant and helped us out with a lot of things during our stay. Free breakfast was a nice bonus (nothing too special but enough to set you up for the day). Upgraded to suite upon arrival for free. Exceptionally clean kitchen and bathroom. Yes, the hotel is a little old, but it was totally comfortable. Free WiFi was fast and reliable. Air con was great. Good location near public transport links. Great selection of restaurants nearby and right next to a Safeway (supermarket) which was really handy. Also, free parking is amazing in downtown where it can be really expensive. Big thanks to the reception staff who really went above and beyond; makes a huge difference to your stay. Highly recommended as a base in Calgary.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Hannah C, Thank you for taking the time to complete a review of our hotel! Thank you so much for your review and comments! We pride ourselves on being great value, excellent staff and our convenient location is super popular with our guests! Just to let you know we are pleased to advise that we are commencing renovations this year! As for our complimentary breakfast, we offer a wide variety of choices from traditional to healthy choice. Thanks again for your review Hannah and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Excellent Experience"

5
17/08/2017

We had a wonderful stay at the Best Western Suites Plus in Calgary. The hotel provides free parking, a substantial breakfast and a generous amount of space in its suite accommodations. It is well located for visiting sights in the city and surrounding areas. A short walk will bring you to the lively 17th Avenue corridor with a wide variety of restaurants and boutique shops to explore.The reception staff was especially helpful in pre arranging an early AM taxi pick up for our return to the airport and assisted in printing our boarding passes.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear dunmorelady_11, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you enjoyed our spacious suites and our free parking. We are the only downtown hotel that offers free parking 7 days a week. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Good location"

4
17/08/2017

Good location, close to downtown, restaurants, sites. Walking distance to Safeway and convenience store. Parking right behind hotel. Staff was not very familiar with activities or restaurants in the area.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 236cheryly, Thank you for taking the time to provide your feedback! We are happy you found our location great. Please reach out to me at the property as we would love to hear your feedback. Warmest regards, George Dahbour General Manager

"Very nice Jacuzzi suite with a great view of the city."

4
17/08/2017

A very nice hotel within walking distance of uptown and downtown. We had a very nice Jacuzzi suite on the top floor overlooking the city. The front desk staff were very helpful with arranging a ride to the airport. The breakfast was a very nice hot breakfast. The hotel does not have a pool but it does have a small fitness room. The hotel itself is older, it looks like it was bought from another hotel chain. First time I ever had a double sink in a hotel bathroom.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Regent64, Thank you fro taking the time to complete a review of our hotel! We are happy you enjoyed our spa suite on the 16th floor with excellent view of the Calgary skyline We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great staff"

5
15/08/2017

This hotel is in a great location and feels very safe. It was very clean and comfortable. The staff went above and beyond, I had a headache and an employee shared a Tylenol from her own personal stash to help me out. That was awesome service and very appreciated!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Victoria L, Thank you for taking the time to complete a review of our hotel! We are happy you enjoyed your stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great Place to Stay!!!"

5
13/08/2017

My entire experience was nice and pleasant.Rooms were clean and were cleaned every day before we came back to the hotel room.Hotel staff was helpful. I would stay at this hotel every time i visit Calgary.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear marediai, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"calgary"

4
07/08/2017

there was easy access to the hotel, room was quite accomodating, breakfast was ok, attendants were not making any eye contact nor were friendly, nor spoke english, rooms were great, the kitchen was well stocked

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Holly F, Thank you for taking the time to provide your feedback! We are happy that you found our rooms spacious and hotel easy to find. we were so surprised by your comment regarding the breakfast staff as they all speak English and generally receive great surveys. Please feel free to contact me at the property to provide further details. Thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Staff make a place special"

5
03/08/2017

General Manager extremely helpful when I asked if we had left a camera behind. Found it and shipped it to us in the UK with excellent communication throughout the process. The other hotels I asked at (we didn't know where we had lost it) didn't even bother to reply. Hotel is clean, comfortable, quiet and well-located in downtown. Breakfast was good, with very friendly staff, though I hated the disposable plates and cutlery!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear walkingtheworld16, Thank you for taking the time to complete a review of our hotel! We are very happy that you had a great stay. It was a pleasure dealing with you regarding your lost camera. The plates that we use for the breakfast are compostable ones. We thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Good value for money "

3
31/07/2017

Stayed 2 nights in BW downtown Calgary Service is good, accomodation is fine (bedding is comfortable and there is everything you need : AC, bathroom amenities,...) Decoration is faded and not very welcoming Breakfast is the low point... waffles and fruit salad are decent. The rest is barely edible.

calgaryGeorgecalgary, Manager at Best Western Plus Suites Downtown, responded to this review
Dear Hanta, Thank you so much for your review and comments! We pride ourselves on being great value and our convenient location is super popular with our guests! Just to let you know we are pleased to advise that we are commencing renovations this year! As for our complimentary breakfast, we offer a wide variety of choices from traditional to healthy choice, we are sorry you did not find something to suit your tastes. Thanks again for your review Hanta, much appreciated! George Dahbour General Manager

"Poor cleanliness in room"

2
31/07/2017

The room was very dirty. There was stains on the couch and the carpet. There was hair in the bathtub and on the bathroom floor. Positioning of the fridge under the stove made no sense, she nice the fridge leaked most of the night as it took the stove hours to cool down.

calgaryGeorgecalgary, Manager at Best Western Plus Suites Downtown, responded to this review
Dear 574dereka, Thank you so much for your review and comments! Any time you have any issues in any hotel, please let front desk know and they will be happy to help! We pride ourselves on superior customer service and value, and, as such we reached out to you to resolve your issues, prior to this review. Please know that guest satisfaction is of utmost importance to us. Again, thank you for your review, and we hope that you will visit us again post renovation! George Dahbour General Manager

"Good clean safe hotel in downtown"

5
31/07/2017

Staff was very accommodating when I arrived early . Allowed for easy checkout. Room was clean and I liked having a couch to sit on to read. Only really small complaint - would prefer curtains to have a way to stay together to totally block out the morning sun (they did a very good job but I like a dark room!). A/C worked well on a 30+C hot hot day. Location was 2 short blocks to the School of Alberta ballet so perfect for my trip and FREE parking was a huge plus.

calgaryGeorgecalgary, Manager at Best Western Plus Suites Downtown, responded to this review
Dear Jennie! Thanks so much for your great review! As guest satisfaction is of such great importance to us, we were glad to hear that the staff was accommodating and that you enjoyed your stay. We look forward to seeing you again soon Jennie! George Dahbour General Manager

"Big clean rooms"

4
30/07/2017

Stayed here while in town to attend the Classic Car Auction. Location is downtown but not right downtown - however close the vibrant 17th avenue. Rooms were nice, large modern and clean. Had a good night sleep and a decent breakfast in the morning that was included. Underground parking also included. Staff was friendly and I was happy with this hotel. The elevator and hallways are unusually small thought - but not a big deal. I think this building was an old apartment building that was converted into a hotel? Not the cheapest hotel in town but I would stay here again.

calgaryGeorgecalgary, Manager at Best Western Plus Suites Downtown, responded to this review
Dear I_Roam_AB, Thank you very much for your great review and all your positive descriptions of both our hotel and the location! We are glad to hear that you enjoyed your stay and hope to see you back soon! George Dahbour General Manager

"Great value for the money"

5
24/07/2017

The staff was very friendly and helpful, especially when asking for nearby restaurant recommendations. The rooms were clean and comfortable. Breakfast was great! And LOVED the convenient, FREE parking.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Joyce P, Thank you for taking the time to complete a review of our hotel! We are happy that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Good Location"

4
23/07/2017

Nice hotel and being on the 14th floor we got a great view of the city. Comfortable room with small kitchen area, king size bed and a fold out sofa bed. Great location for the Calgary Stampede. I hadn't paid for breakfast as we intended eating out but it was free for all guests and offered a range of items. You could make your own waffles, served with crispy bacon and maple syrup. Mmmm. The only downside was the breakfast room was not really big enough for the number of guests using it and the overflow breakfast room was across the reception area which was not ideal when carrying food and drink.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear M1616JRlindaj, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you liked our location as well as breakfast. We are currently working on room renovations will will address the breakfast room space. Thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Business trip"

5
22/07/2017

Stampede trip. Great location. Friendly staff. Solid breakfast and ok fitness centre. I stay here so often the staff know my name. Truth be told, I could stay at fancier places but it's too convenient and the staff are too friendly to switch.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 237graemef, Thank you for taking the tome to complete a review of our hotel! I am to happy to read that you will continue to stay with us due to our friendly staff. With regards to the fitness center, we are working on expanding the room and adding more equipment. Warmest regards, George Dahbour General Manager

"Very nice room and good check in and out service"

5
20/07/2017

We stayed one night here and they gave us a "King suite" on the 15th floor. The room was very large and spacious with a very big kitchen/living room area and a separate bedroom. (although the bed was a Queen not a King. The breakfast was OK with a good selection but not very hot. This is our hotel of choice whenever we have business down town. We've stayed here several times before and would highly recommend this hotel to anyone.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear OnepeopleOneblood, Thank you for taking the time to complete a review of our hotel! We are happy to learn that we are your hotel of choice in Calgary. The room you stayed in is a one bedroom suite with a queen bed. We are planning major renovations this coming fall. The one bedroom suites queen bed will be replaced with a king bed. We thank you for your recommendation and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"calgary stampede"

3
20/07/2017

the hotel in good area breakfast very good staff excellent up on arrival first look of the not very good needs a refurbishment especially the balconies which we wwere not allowed to use these could be opened up and segregated for sole use

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 740gailw, Thank you for taking the time to complete a review of our hotel! I am happy to learn that you found our staff friendly. Our renovation will commence this fall of complete refurbishment, windows and sliding balcony doors. We thank you for your review! Warmest regards, George Dahbour General Manager

"Great customer service and room"

5
18/07/2017

The number one thing about this hotel is the customer service by the staff. Everyone we ran into from the front desk, breakfast room and maintenance was most accommodating and helpful. We were directed to secure, underground parking for our motorcycles. Our room was large with a small kitchenette and average sized bathroom. I would also mention security, you can't ride the elevator or enter a floor without a room key. Overall we had a great stay!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear bigosfan, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you enjoyed your stay and look forward to welcoming you back soon! Warmest regards, George Dahbour General Manager

"Great location"

4
15/07/2017

This hotel is in a great location, the suites are clean and spacious. You can walk to a multitude of restaurants within minutes. Staff were friendly and accommodating. Given that we were here for the stampede-

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Dear Lisa P, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great hotel and staff"

5
14/07/2017

Wonderful customer service - very welcoming. The hotel is very nice - nice setting; clean, comfortable rooms; easy access to downtown Calgary venues. I would recommend this hotel for business or family stay.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 671danielwr, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Disorganized and not very helpful"

1
13/07/2017

Check the accuracy of your booking prior to arrival. Breakfast area was disgusting. Very messy. Perhaps more staff to clean and replenish items would be helpful. We requested bedding for pullout couch numerous times since we were forced to use it. Booking was made for two beds and ended up with one. Housekeeping made 3 visits to room before they got the correct beefing needed.

"Calgary on a budget"

5
11/07/2017

This hotel was excellent value for the money. Everything we needed as a family was close by, including restaurants and food stores. The neighborhood was quiet and safe. Calgary was a very friendly city and I did not have one bad experience there. The hotel was clean and the suite was more like an apartment than a hotel. the only complaint came from my son and it was that the internet was slow! Would highly recommend this hotel for its value and friendliness.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear colleens41, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that your stay was excellent and you enjoyed our room and our location. We thank you for your recommendation and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Good place to stay"

5
11/07/2017

Staff was very friendly, room was big and there was eaven a little kitchen. (fridge, coffee maker). Free parking in a parking hall and we were let to keep our car there after check out, while we were walking in the city. That was super! Location is also good. It´s easy to walk anywhere and there are restauranst and pubs near by. I´d stay here again!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear PieniSieni, Thank you for taking the time to complete a review of our hotel! We are happy that you had a great stay and look forward to hosting you in the future. Warmest regards, George Dahbour General Manager

"Trip to see x-fest in Calgary with my daughters"

4
10/07/2017

The hotel was very clean, the accommodations were very spacious, the included breakfast was very good and changed each morning. The location worked well too as it was downtown and close to a very good public transit system which made travel through the city fast and affordable.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear M5127STkellyw, Thank you for taking the time to complete a review of our hotel! We are happy that you had a great stay and look forward to hosting you in the future. Warmest regards, George Dahbour General Manager

"Pleasant stay for the stampede"

4
10/07/2017

A group of us stayed here for attending the stampede, staff were pleasant and accommodating, beds were comfortable, we just walked down to the stampede (15mins). Supermarket was conveniently two blocks away. Happy days!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear findinghomeagain, Thank you for taking the time to complete a review of our hotel! We are happy that you had a great stay and look forward to hosting you in the future. Warmest regards, George Dahbour General Manager

"Just a place to sleep"

3
05/07/2017

Nothing special here. Just an average hotel in an average location with average service and average rooms. I would stay again if I needed too. The underground parking was good with a nice gentle ramp so your car does not bottom out.

"It was my privilege to stay here."

5
03/07/2017

Dear Sir, I am 73 and got opportunity to enjoy with my 6 family members in suites Nos. 430 & 480. All family members were over whelmed to get personalized services by your dedicated staff. Rooms are very much cleaned with availability of all basic needs. Breakfast was tasty and hygienic. What more, your kitchen staff welcome the guest on entry and say 'thanks' on going out. It seems, your H.R. Department has given proper training to all categories of staff. I would specifically like to mention the name of Ms. Sazia. She is a big asset of your esteemed organization. While she is very faithful to her employers and sincere to her job, she takes personal pain to extend her hands of cooperation and courtesy in solving the personal problems of foreigners/visitors with full respect. She deserves encouragement. It will be my privilege to recommend your Hotel to my friends and relatives. A BIG THANK TO THE MANAGEMENT OF BEST WESTERN 8TH STREET CALGARY. WARM REGARDS, V. K. Jain U.S. Ph: 001 9195613934 India Ph: 9868064386

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear vijayjain2017, Thank you for taking the time to complete a review of our hotel! We are very humbled to read your wonderful review and we will pass your kind comments to our staff members. We thank you for your recommendation and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Review 1"

5
03/07/2017

Great stay ! Very nice staff, clear explanations, room spacious and clean, silent. Quit enough to work. The coffeee is excellent and appreciated in the morning before heading to work. Also, very good service checking in and out.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 563eugeniaz, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay and look forward to your next visit. Warmest regards, George Dahbour General Manager

"Very highly recommended"

5
01/07/2017

We stayed three nights at this hotel in early June, the suite was clean, large, very comfortable bed, super views from 12th floor, kitchen had everything we needed so we could choose to eat in or out, room was quiet, no traffic noise. breakfast very good, lots of choice and breakfast staff very helpful. The reception staff and manager were very informative on distance to downtown, free trains, and local shops and restaurants, even to helping us out with larger suitcase. The location is excellent, Safeway a block walk away, London Drugs a block in other direction, and another short walk takes you to 14th where there are excellent restaurants etc. There was a lilac festival on the day we arrived and staff went out of their way to give us information on this too. Parking was a bonus too, free at back of hotel and underground. This hotel is the best and we look forwRd to returning to stay again in the future

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear tugflorida, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay and look forward to hosting you in the near future. Warmest regards, George Dahbour General Manage

"Excellent Stay"

5
01/07/2017

Great Service! Convenient Location and tasty breakfast. Great Value for money! Amazing customer service by Abhinav. Looking forward to staying here again. Free parking in the downtown is definitely a plus.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear ashish s, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay and particularity enjoyed our complementary hot buffet breakfast. We will pass your comments onto our staff. We thank you for your review and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Awesome stay for us"

5
27/06/2017

From the moment we arrived we had great customer service...help and answers to our questions. Breakfast couldn't have been better...variety plus, clean eating area. Our 4 night stay was great. For us well located...walked downtown every day. Amenities in the suite were great...would return for sure...

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear loupaque, Thank you for taking the time to complete a review of our hotel! We are happy that you found our staff genuinely helpful and friendly as well enjoyed our complimentary hot buffet breakfast. We thank you for your wonderful review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Downtown has Great Location and Value"

5
27/06/2017

The Downtown location is within walking distance of shops and restaurants. The Hotel has added security where your key card is needed for elevator and most doors. Fastest Internet I've seen in a Hotel. Spacious rooms and great value.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear ronmM5221HZ, Thank you for taking the time to complete a review of our hotel! We are happy that you enjoyed your stay and look forward to your next visit. Warmest regards, George Dahbour General Manager

"Very nice hotel - comfortable!"

5
26/06/2017

Stayed here for work. Big comfy pillows and a comfortable bed. Lots of room to move around and very friendly staff. Kitchen in room is well stocked if you like to cook for yourself. The complimentary breakfast is very good and fresh.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear I1270GDkimc, Thank you for taking the time to complete a review of our hotel! We are very happy to read that you had a wonderful stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Nice Location, good service and product"

3
26/06/2017

The locations is fine and the product and service very good. It has a very good location and the personnel is very gently. We had a very good sleep and the breakfast is fine as well. We enjoyed the view and the services included in the room.' The beds are very comfortable and the bathroom was very clean.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 415artutom, Thank you for taking the time to complete a review of our hotel! We are very happy to learn you had a wonderful stay. We would appreciate some feedback regarding your rating as it does not match your description. We thank you for your review and look forward to hosting you back soon. Warmest regards, George Dahbour

"Best western in Calgary"

5
20/06/2017

If you staying in Calgary this is the place of choice. Excellent place to stay, good location, very clean and relaxing, good breakfast and very helpful staff. The room is very spacious and the bed is very comfortable.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 948hassann, Thank you for taking the time to complete a review of our hotel! We are so happy to learn that you had an excellent stay and found our rooms clean and relaxing. We thank you for your recommendation and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great location and easy to find."

4
20/06/2017

Upon arrival we were greeted by the staff to help us find a parking space as the lot was full and we were driving a truck so we were unable to use the underground parking. The staff was awesome and very helpful. Room was spacious and comfortable. The hotel was very easy to find. Was great for a weekend getaway. Check in and check out was very easy. I may have left some jewelry behind and I have called the hotel and they keep on telling me they will see and call me back, but I have not received a call back.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 103rhondac, Thank you for taking the time to complete s review of our hotel! We are happy to learn that our staff very helpful and rooms spacious and comfortable. Regarding the left items, as mentioned through our email correspondence that nothing was found and were also awaiting the room to be vacant so we can do a thorough check behind beds, night tables etc. Thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"professionalism"

4
18/06/2017

It is nice hotel in terms of accessibility. The staff are friendly and cooperative. As I mentioned above it is better if you regularly provide tooth brush and paste as you do for soaps and lotion. Similarly shaver has to be served.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear unkat, Thank you for taking the time to provide your feedback! We are happy that you found our staff friendly and accessible location. With regards to tooth brushes, tooth paste and shavers as with most hotels we have these readily available upon request. Thank you for your review and look forward to welcoming you back. George Dahbour General Manager

"Pleasant last minute stay"

4
16/06/2017

Staff was great, room was clean and quiet. booked during a busy week. Staff was helpful in pointing out a running route in the early evening. Parking was secure and check out was a breeze. A little ways from downtown core but short walk.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear jarrodvincents, Thank you for taking the time to provide your feedback! We are happy that you found our staff great and helpful. Thank you for your review and look forward to welcoming you back. George Dahbour General Manager

"Great Stay, Wouldn't Go Anywhere Else!"

5
13/06/2017

A must stay! These suites are worth every penny. I stayed here for two nights and it was one of the best Best Westerns out there. The suites are spacious and the bed was quite comfortable. The soaker tub was nice to come back to after a long day touristing downtown. I also made use of the kitchenette, very convenient. Staff are extremely friendly and accommodating. They did not hesitate to bring up requested pillows and blankets, as well as help me make a waffle for breakfast. They also have a variety of food items and the menu changes every day so you can expect your tastebuds to be satisfied. A MUST BOOK.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Lana S, Thank you for taking the time to provide your feedback on your most recent stay at the BW Plus Suites Downtown! We are gratified to learn that you had an excellent stay and particularly enjoyed our popular soaker tubs, our popular hot buffet breakfast with two waffle stations, super comfy pillow top beds, and of our course our spacious suites. We thank you for your review and recommendation and look forward to welcoming you back soon! Warmest regards, George Dahbour General Manager

"Nice hotel, nice neigborhood"

5
12/06/2017

Was in Calgary for business and saw this hotel nearby. The room was excellent, clean and comfortable. The location is wonderful. a short walk through a nice neighborhood to the 16th/17th Ave restaurants and bars. Free wifi, convenient breakfast.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 318cyruse, Thank you for taking the time to complete a review of our hotel! We are happy to learn you had a great stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"good value"

5
10/06/2017

The hotel does what it says in the name. It is the best value. We were tired from a long drive, made longer as it was the day of the Calgary Marathon. We were, hot and fed up. the staff were wonderful. An oasis in a desert of terrible cheap hotels. I would recommend this hotel to anyone going to Calgary

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Jane505, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Issue with check"

2
09/06/2017

I made our reservation for my husband and I with another group of guest that had 5 additional rooms rented. The men all went golfing while we went shopping. My husbands wallet and luggage got put into another vehicle so my husband didn't have his ID or Credit card. But all the other 5 rooms where being checked in at the same time. They would not let my husband check in because he didn't have his ID but everyone in the group confirmed who he was. They didn't even try to call my cell phone to verify whom he was. So he had to wait an hour until I could get to the hotel to get his wallet to check in. Even tho I had a credit card on file to reserve the room. Staff didn't even try to accommodate him by letting him check into our room until I got there.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear judyg228, Thank you for taking the time to review our hotel! While we can understand your frustration regarding your husbands check in process, please know that this was nothing personal, it is standard hotel procedure (PCI compliant)that every guest checking in is required to show ID and a valid method of payment before receiving the keys. When your husband arrived to check in, he indicated he had no wallet, no id. He said he had no problem waiting for you to arrive in 15 to 3o minutes. While we can appreciate your thoughts regarding someone vouching for him, it was not easily done at that moment due to lobby volume. We are so sorry to hear that he ended up waiting for an hour for you to arrive, Thanks again for your review and hope that you give us another try. Warmest regards, George Dahbour General Manager

"Happy In Calgary"

4
07/06/2017

My wife and I were in Calgary for the first time to start a driving holiday. I chose this hotel because it had free parking, free internet, free breakfast and was situated in the downtown area. My wife was skeptical at first as we had never stayed at a Best Western before but she was very pleased with the accommodation, the helpful front desk staff and the included breakfast. It is conveniently located and within walking distance to Stephen Ave. We have no hesitation in recommending this property if you are looking for a reasonably priced hotel in the downtown area.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear OntarioPilot, Thank you for taking the time to complete a review of our hotel! We are very pleased to learn that you were pleased with your accommodation, our friendly staff, free internet and breakfast and only downtown hotel that offers free parking 7 days a week. We thank you recommendation and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Exceptional Hotel"

5
07/06/2017

Our stay at the Best Western downtown Calgary was exceptional. Its location is within easy walking distance to the many restaurants, coffee shops on 17th Ave. The man at the front desk was very professional and accommodating. The rooms are large including a small kitchenette. Breakfast had good selection of food and was better than many "included breakfasts" that are offered by other hotels. Would definitely stay again

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Janet P, Thank you for taking the time to complete a review of our hotel! We are very gratified to read that your stay was exceptional. Thank you for your wonderful review and recommendation and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Awesome hotel in downtown Calgary"

5
06/06/2017

Great place to stay when in Calgary for Business, walking distance to most places in downtown. Hotel has a breakfast included which is great for the business traveler. Rooms are clean and quiet, with some great amenities like microwave, sink, hot plate, fridge, small kitchen. Good dining only a couple of blocks away

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Ross P, Thank you for taking the time to complete a review of our hotel! We are happy that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Good location"

5
05/06/2017

We went down for a concert at the Saddledome, location was good and we got out and walked around the area. Nice area to stroll thru. Parking was good and hotel offered good selection for breakfast. Would stay there again.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear 230kathyp, Thank you for taking the time to complete a review of our hotel! Thank you for your review, we are very happy to learn that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Spacious and Roomy"

5
31/05/2017

Two bedroom suites are large and spacious. Perfect for family. Location is great and access to restaurants is wonderful. Easy walk down to the LRT and to the Core Shopping. 17th Ave is so close and make sure to check out Modern Jelly Donuts. Best donuts you will eat.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear paulamcken, Thank you for taking the time to complete a review of our hotel! We are very pleased to read that you enjoyed our spacious two bedroom suite and perfect location. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Good for the pricd"

4
28/05/2017

The hotel is cleaned and well furnished. Fridge, stove and microwave with basic pan and cautery to cook. Good location close to bars and restaurants. The breakfast was okay. Its good for stay for longer time. I recommend the hotel.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Adriana M, Thank you for taking the time to complete a review of our hotel! We are happy that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Nice Hotel"

5
28/05/2017

Loved the hotel. Recently stayed here for a day. Beautiful and spacious room with a view of Calgary downtown. Room was clean, bed was quite comfy and linens were all clean and in good shape so the sleep was good. Staff was very professional and helpful.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear bany836, Thank you for taking the time to complete a review of our hotel! We are so happy to learn that your stay was great and look forward to welcoming you back in the near future. Warmest regards, George Dahbour General Manager

"Weeks stay whilst on business "

4
27/05/2017

I stayed here for a week whilst working in the city and had a room with a mini kitchen which was great and very useful. The deal included breakfast which was basic but fine. I arrived holiday weekend and it was very busy with lots of families in and it quietened down during the week with more business / tourist in. I was somewhat taken aback with paper cups / plates and cutlery at breakfast ( metal cutlery did appear on week days) and the fruit salad was limited and cut into rather large chucks and difficult to chop with a plastic spoon! The reception staff were most helpful and the room kept clean and tidy during my stay. The hotel is about a 10 minute walk from the tram/ train station and 15 minutes from centre of city. There is a Safeway supermarket two blocks away and a mini market just opposite. Overall a fair hotel and offer value for money if you're not looking for luxury. Would stay there again.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear ruthauton, Thank you for taking the time to complete a review of our hotel! We are happy to learn that your stay was good and apologize about the breakfast. I hope you were able to ask for metal cutlery from the staff for that day. Thank you for your review and look forward to your next stay. Warmest regards, George Dahbour General Manager

"Nice central location, excellent staff"

3
25/05/2017

We stayed on points so this hotel was our best location of those offered. Its a business hotel, best suited to those who to need to get up and get going. Rooms are functional clean and what I would expect. Breakfast is a better than many I have experienced but still run-of-the-mill. A bonus is the Vietnamese restaurant just down the street. Shuttle to the airport is $10pp, and can be prepaid. All good,

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Martin M, Thank you for taking the time to complete a review of our hotel! We are happy that you found our staff excellent and location nice and central. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great Find"

5
22/05/2017

Online reservation system was user friendly and efficient. Adjustments to the reservation were very easy. Front desk clerk made check-in painless and informative, offering information about the downtown area. Check-out was equally efficient. Guest room was tastefully updated with a kitchenette complete with a refrigerator and microwave. Housekeeping staff were friendly and accommodating. Guest room rental includes a very nice hot breakfast. Parking is free. Location is downtown with easy access to public transit, taxi cabs, and train system. Common amenities are within walking distance i.e. drug store, grocery store, restaurants, etc. Great for families!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Debra , Thank you for taking the time to complete a review of our hotel! we are happy to learn that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Great Stay!"

5
19/05/2017

I stayed here two nights while sight-seeing in Calgary. The hotel is a bit dated overall but the location is great...convenient to walk to the central part of downtown (about a 10 minute walk or so) or to the 17th Avenue corridor (less than 5 minute walk). Starbucks is a few blocks away and a lot of food options on 17th. What I liked most about this hotel was the free parking and the free breakfast which saved a lot compared to other hotels in the downtown area. It is rare to have free parking in a location like this. Parking is a surface lot behind the hotel and very convenient. The breakfast had a lot of options in a large breakfast room. My room had a nice view of downtown and was very clean and comfortable. I will definitely stay here again if I ever get to Calgary again.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear danadian, Thank you for taking the time to complete a review of our hotel! we are happy to learn that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Not Worth It"

1
19/05/2017

This place is a dump. I know all Best Westerns are individually owned but we assumed since it was a "Plus" that it would be held to some kind of standard. The lobby is nice, that's about where it ends. The rooms are OLD and DATED. The beds are rock hard. We had two beds in our room and the bedding didn't match. Not a huge deal but for almost $200 hundred a night, those little things matter. The front desk staff needs customer service training. We had booked 4 nights but left after one and went to the Best Western Plus Village Park Inn for the other 3 which is 100 times better than this place.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear maddysgirl15, Thank you for taking the time to complete a review of our hotel! We must admit we were very surprised by your ratings, our hotel receives consistently rave reviews both regarding the amazing quality of our pillow top beds as well as the excellent central location. As we feel there must be another reason for your comments, we would ask you to please contact the undersigned directly to discuss. we are here always happy to help! Warmest regards, George Dahbour General Manager

"Good Location"

3
15/05/2017

Good for the value. Walking distance to a lot of restaurants and parks. Good out door parking for over size vehicles. Rooms are very clean and spacious with kitchenette. Nice complimentary breakfast. Some of the front desk staff need some training. Not very professional.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Susanne K, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a good stay and apologize about the front desk staff. Thank you and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Amazing Stay"

5
09/05/2017

Although we stayed for only one night, overall the experience was pretty good. Arrived around midnight, Moshin was very helpful and set us up with a nice room. Really nice view of downtown from our 15th floor suite. Free Parking was also a plus. And lastly, a really good price for a clean place. Will Definitely stay there next time!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Aurnab R, Thank you for taking the time to review our hotel! We are happy that you had a great stay. We will definitely pass your nice comments to Moshin. Thank you for your review, and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Amazing experience"

5
01/05/2017

Upon arrival, we were greeted promptly by the receptionist who informed me that we had been upgraded to one of the suites, I was informed that this was the best room in the house. When we were handed the key and got into the room is was clear to see it was one of the best. It had a small kitchenette, large lounge area, two spacious bedrooms with a super king and double bed and a bathroom. The room was clean and beds were extremely comfortable. The only downside I can find with the room was the strength of the wifi, however, as we were not in the room that much it did not make a difference to us.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear cjrooney3, Thank you for taking the time to complete a review of our hotel! We are gratified to learn that you had a great stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Great location and value"

5
01/05/2017

The hotel is in a great location if you want to be downtown. We were here for the Calgary comic expo. We still drove to the expo daily, as it might be a bit far to walk. However, the hotel does offer free parking, and really good free breakfast. Rooms are clean and comfortable. Would definitely stay here again! There is a Starbucks one block away on 12th ave and a Tim Horton's 2 blocks away on 15th ave. Lots of great restaurants on 17th ave.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear SRNAlberta, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Location Location Location! practical kitchenette! Excellent Breakfast!"

4
28/04/2017

Close to everything! Shops, downtown, restaurants, Safeway and more! One of the best hotels for athletes! Specious room with practical spaces. Wonderful kitchenette. Excellent breakfast. Convenient parking. I will definitely stay again!

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear Janet L, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Can't sleep the whole night"

1
28/04/2017

My room door was knocked hard at 1 am. I looked outside the door hole and there was a tall guy standing. I was shocked and scared. I asked who is there? the reply was security. I said what do you need? he said the receptionist sent him to check if this room is empty or somebody inside. then he asked me to go to bed, "its ok". but it was not ok, I was not able to have proper sleep after that...:(

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear salmanmrb, Thank you for taking the time to complete a review of our hotel! I am happy to learn that you found our location great, and room very clean. I sincerely apologize for this incident and would appreciate a follow call to the hotel to discuss it. Thank you for your review and look forward to welcoming you back under better circumstances. Warmest regards, George Dahbour General Manager

"Calgary"

4
26/04/2017

Great location in rhe downtown core. Lots of.good restaurants in the area. Walking distance to many sights. Friendly staff. Easy check in and check out. Fitness room is really spacious and has a sauna.

calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear anthonymN3207NB, Thank you for taking the time to provide your feedback! We are happy to learn that you enjoyed your stay. We thank you for your review and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"Quiet , Comfortable, up to date decor"

5
25/04/2017

Myself and wife signed up for a course in Calgary and brought the kids so having a suite was great. I'd definitely stay here when we return for a vacation. Location is close enough to downtown and shopping so we could use the kitchenette int he room.

"Excellent hotel!"

5
24/04/2017

It is my First time to stay there, I like it very much! Room is big and comfortable, Wi-fi is very fast and stable, I do also very like the little kitchen, it is convenient to make food by myself. Thanks for everything!

"Very nice rooms & breakfast"

4
23/04/2017

This was my second stay here, both times on business. The suite is lovely with a small and very functional kitchen including two burners, microwave, fridge and dishes. I really liked the self-serve breakfast; there was a nice variety of offerings. The staff were friendly and helped me make a delicious waffle (with the Best Western emblem no less). The location is great to walk downtown or to 17th avenue.

"Very good experience"

4
21/04/2017

My family and returned to our first hotel in Calgary. We can confirm our stay was a beautiful experience at the hotel. We had enough space to get some rest during my stay. Breakfast was great and my children love it.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear awotuu, Thank you for taking the time to complete a review of our hotel! We are very delighted to learn that you had a great stay and enjoyed our hot buffet breakfast. We thank you for your recommendation and look forward to welcoming you back in the near future. Warmest regards, George Dahbour General Manager

"helpful desk clerk"

4
12/04/2017

we were happy with the one bedroom suite given to us for a reasonable nightly rate. the bathroom and the room are newly renovated, the carpet is new, all the plumbing in the bathroom work well. The breakfast is more than sufficient. The location is handy to get the C train. There is not much eating places within the area unless you go downtown.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Arthur T, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay. I would hope that you had checked with our staff regarding eating establishments around the area. We are mere minutes from 17th avenue where you will find a variety of restaurants offering many different types of cuisines. We thank you for your review and look forward to welcoming you back in the near future. Warmest regards, George Dahbour General Manager

"Always a good stay"

4
11/04/2017

Nothing to complain about with our stay. If you need a place to stay that is clean ,comfortable and close to DT this is your place to make your base from. We enjoyed the breakfasts too! I'll be back for sure!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Khalid H, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay and particularly enjoyed our breakfast. We thank you for your review and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Basic but good location and value"

4
05/04/2017

This is by no means a fancy hotel but it was good value and right near 17th Ave where all the best restaurants are. Our room was enormous! We managed to score a suite which meant we didn't even use the facilities that were provided. Great view of the city too. The gym is really hot as it's in the basement and VERY small. We had 4 people in there and there was hardly enough floor space for every one. The free buffet breakfast is pretty crap to be honest but hey it's free. Fruit and some yogurt is always a good way to start and then go somewhere better for breakfast :)

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Kate M, Thank you for taking the time to complete a review of our hotel! we are happy to learn that you enjoyed our spacious rooms. With regards to the gym, we do have an air conditioner with a thermostat next to it that guests can control the temperature. We are sorry that you did not enjoy our popular breakfast. We thank you for your review and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Good location, free parking"

4
05/04/2017

There are lots of hotels in and near downtown Calgary to choose from, and most are pretty decent. I've stayed at this hotel 3x so far, and each time the experience has been good. All the room types are good, and above average size for the price. There is a decent breakfast buffet, with standard fare. But it's more cafeteria style quality than hotel quality. Don't plan to eat a lot. It will be OK if you just need some quick food before you go. There is also free parking, which is really great for a hotel near downtown. Most other hotels in the area charge for parking, and some as much as $40/night. Free parking is quite a treat. It's a good part of the reason I choose this hotel.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Ian K, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay and look forward to welcoming you back in the near future. Warmest regards, George Dahbour General Manager

"Very comfortable nights sleep"

4
02/04/2017

I stayed at this hotel because it was walking distance to the BMO Center (1.7 miles). A nice walk. The room was comfortable and the bed, bedding and pillows were excellent. The internet service was also excellent. It is an older hotel but is very clean and well maintained. The parking is free, a major saving and guest can choose underground or above ground parking.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear emcarter, Thank you for taking the time to complete a review of our hotel! We are happy that you had a great stay and look forward to welcoming you back soon. Warmest regards, George Dahbour General Manager

"Convenient good spot to stay"

4
26/11/2016

Close to many restaurants,and shopping amenities Rooms are clean The free breakfast is a nice to have. Customer service was great I had an issue with the first room they gave me when I walked into it the bed was unmade and there were dirty towels in the bathtub It was clear this room had not been cleaned When I went down to front desk they were very apologetic and gave me a free upgrade They then checked once I went in new room to ensure all was satisfactory I have had this happen at other hotels and I did not get the same customer service There is a security guard on duty all night and the elevators are secured you need a room key to be able to have elevator move. I felt safe and appreciated The day I was leaving the breakfast was not quite open yet it opens at 600 and I was leaving around 545 the gentleman at the front desk brought me into the breakfast area and I was able to grab a coffee and some food before I left If you are looking for a clean, reasonable priced secure ,hotel and in a great area for shopping and restaurants with awesome customer service than this is the place to go

"Great Spot to Stay"

5
19/11/2016

Downtown location, parking there....rooms were awesome....staff nice Room had a little kitchen area which was nice. Hotel was clean....Breakfast was better than average. No issues at all...rate was reasonable for a downtown hotel

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Paul B, Thank you for taking the time to complete a review of the best Western Plus Suites Downtown on your most recent visit! We are happy to learn that you had an enjoyable stay and look forward to welcoming you back. Regards, George Dahbour General Manager

"Downtown Hotel"

4
16/11/2016

Close to downtown, love the underground parking; breakfast is satisfactory but not the best I have had...though they do have fresh fruit, yogurt and various breads that you can toast. The breakfast staff is excellent.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear C4235WSdeniseb, Thank you for taking the time to post a review on trip advisor! We are happy that you had a nice stay and look forward to hosting you in the near future. Regards, George Dahbour General Manager

"Convenience"

4
16/11/2016

I have stayed twice at this convenient hotel located downtown. Considering the location, having the free parking is a bonus. The complimentary breakfast is decent too and it's nice to have that option while needing to eat in a hurry in the morning. The furnishings and decor are dated but the service is overall helpful and friendly. We stayed about a week and rates varied wildly from one night to the next for the same room as we added days on to our stay (I understand there are variances due to demand and days of the week, but it was quite significant and we weren't informed of the large rate changes til we got our final bill). Overall the hotel was clean, convenient and easy to park, so I would recommend it to anyone looking to stay comfortably in downtown Calgary without breaking the bank.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear annie_b021, Thank you for taking the time to provide your feedback! We are happy to learn that you found our location convenient, decent breakfast and helpful staff. Thank you for your recommendation and look forward to welcoming you back. Regards, George Dahbour General Manager

"Pleasantly surprised :)"

5
14/11/2016

A super-friendly staff, comfy bed and tasty breakfast is enough to keep me coming back, but I also love the location and proximity to everything that DT Calgary has to offer. It's not the newest, shiniest hotel in the city, but it doesn't have to be to keep me happy and comfortable.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear MamaRoxy, Thank you for taking the time to complete a review on your most recent visit to Best Western Plus Suites Downtown! We are gratified to read your wonderful comments. We thank you for your recommendation and look forward to welcoming you back soon. Regards, George Dahbour General Manager

"Comfortable, convenient & good value"

4
12/11/2016

This hotel is conveniently located about 20 minutes walk from Downtown Calgary & only 10 minutes from the C-train, which provides a free service through the Downtown area. There is ample parking both above & underground. The staff were friendly & efficient throughout our stay & had helpfully e-mailed a map showing the hotel's location before we travelled. Our room was clean & comfortable with a good view of the Calgary skyline. The hotel has a small gym, which was more than adequate as I was the only user each time I visited it. In contrast the breakfast room was always busy & the breakfast was very good. In addition to the usual cereals, fruit & pastries, there were hot dishes & the facility to make fresh waffles (much appreciated after the gym!).

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear jdmcg47, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay and enjoyed all of our facilities. We thank you for your review and look forward to welcoming you back soon. Regards, George Dahbour General Manager

"Great stay, great people"

5
10/11/2016

Love being greeted by the smiling staff on the front desk. After a long day of sight seeing the staff welcomes us back like family!! We only stay here when visiting Calgary, the convenience can't be beat, close to restaurants, the downtown core, transit. The reasonably priced for a downtown hotel.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Verla T, Always so gratifying to hear from our repeat guests that you enjoy our convenient location, as well as your kind words regarding our staff. We will be certain to share this with the team! We look forward to welcoming you back on your next trip to Calgary! Warm regards, George F Dahbour General Manager

"Always a good stay"

5
09/11/2016

It is always a good stay and the location is perfect for w.me working downtown. Also easy walks to restaurants and entertainment. Staff are friendly and helpful which makes for a very good stay. I haven't used the facilities or eaten the breakfast but otherwise it is all good

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Tmallett, Thank you so much for taking the time to review our hotel! We are so pleased to hear that the location was convenient, and that the staff were welcoming! Please consider our hotel your "home away from home" when you are in Calgary next! Best regards, George F Dahbour General Manager

"Great value"

5
09/11/2016

Great value. Good location. Friendly staff. Everything was perfect and would definitely stay here again. Free breakfast is another bonus as well as free wifi and free parking. Very convenient for the guest traveling with car

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Rachel S, So glad you enjoyed your stay with us at Best Western Downtown! We look forward to welcoming you back on your next trip to Calgary! Warm Regards, George F Dahbour General Manager

"Not a place I will visit again."

1
09/11/2016

If I had not been double charged and provided some sort of customer service this review could've gone a different way. I was completely charged the duration of my stay on the 5th November, no issue here and front desk clerk was nice. I woke up on the 7th and discovered there was another pending charge that had sucked up every last dollar in my account, this means I had to break my interest earning account to add funds, not impressed but I gave them the benefit of the doubt. Spoke to front desk on the morning of the 6th and casually informed them that I had been charged, I was heading to the zoo for the day so I said I'll check on the progress on my return (ensure you check the zoo out and my review on here). I returned in the evening to a nice guy who had to investigate again, never seen the first girl again so I couldn't vent my disappointment. I informed him that if it's fixed by tonight I would be happy and left with the agreement that someone would inform once this had been corrected. This never happened so yet again I open my bank account the morning of the 8th to see this thing still pending and holding 500 AUD. Not impressed by I had a meeting that morning and just didn't have the time to speak to these unhelpful people. Skipping forward to the morning of the 9th, D Day (checkout day), I yet again confront 3 staff members, one of which charged me on my first and remembered me. They wanted my credit card again, no chance whatsoever, you charge me you fix your own mistake. SURPRISE!!! the girl finds it without my card, apparently it was declined so on their end I won't be charged, well if someone could've told me this like they said they would I wouldn't have had such a infuriating trip. You trust these places with your credit card, it is a mutual respect and to have a second charge and have to speak with over two people is disgusting service. This place just sucks do not waste your time here I'm sure they must be doing great to treat people with such disrespect. I have spent 5 weeks travelling through Canada and Calgary was my last long time stopover before heading home. They sucked 500 that I just couldn't budget for and I'm now heading to Vancouver with next to no money. I'm infuriated is an understatement, they ruined Calgary and my entire stopover. Petty people couldn't even muster up an apologise or a discount, what a joke of an establishment. I have posted all through my Facebook and Instagram, no one in my network will stay here so that's my experience with Best Western done. 1 star, it would be a zero if I had it my way.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Dupree905, Thank you for taking the time to complete an online survey, however, as per our conversation, you were not double charged, we printed your account statement with us, and it showed only 1 approved charge on your credit card. As discussed, the initial charge did not go through and we helpfully advised you to contact your bank as to why. We also provided you full documentation to discuss with your bank, so they would be able to assist you better. As your card was a foreign card, the country of origin determines how transaction get processed. In North America, if an attempted charge does not go through, it is not reflected in your available credit. Foreign credit cards operate differently, and as we helpfully discussed, this was a bank issue with your individual card, not a Best Western issue. Upon completing our conversation, you left with full information, and agreed to contact your bank to resolve! As such, we are obviously surprised by your survey indicating a different scenario. Best regards, George F Dahbour General Manager

"They don't honour online prices"

1
09/11/2016

Very disappointed tried to book with trip adviser rate they declined it saying the rate was not valid don't advertise something if you're not willing to follow through, bestWestern I will never stay again

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Marilyn D, Thanks you for taking the time to complete an online review! If you would be so kind as to contact us regarding your survey. Please note, if you booked through bestwestern.com, we guarantee the lowest available rate, and go one step further by guaranteeing that if you find a bookable lower rate elsewhere, Best Western International will match the rate AND give you a $100 gift card! You mentioned you tried to book through Trip Advisor, this is not Best Western, these are online travel agencies and do not offer the same guarantees as we do, as well, often certain rates will be shown which can end up being unavailable. We only show rates that are bookable. And, as all our Best Western advertising indicates, the lowest bookable rate is always through us! Should you have any questions regarding the above, please do not hesitate to contact the undersigned @ 403-209-3444. We are here and always happy to help! Best regards, George F Dahbour General Manager

"Great location, great room and staff. Wheelchair review l"

5
06/11/2016

Booked this hotel because we were coming to Calgary for a concert. I booked a wheelchair accessible room over an Internet discount site. Approximately a week before our arrival date, the staff at the front desk called me to make sure the room that they were going to have available for me, would suit my needs. To ensure that I was able to have a comfortable and accessible stay. This has been some of the most amazing service I have ever received from hotel services. Parking was easy and available at all times of the day. It is free with your stay. Nice size and location for the wheelchair spots. Check in. Was very professional and friendly. They were prepared to show me the three types of rooms for me like they promised. I was good with the first accessibility suite they showed me. Not a roll in shower, a tub with sturdy and very well positioned hand rails throughout the bathroom and tub area and a shower chair in the room. No calling down and waiting for one as we were in a hurry to get to dinner reservations. This is the first hotel where they had it in the room. I loved this. It made me feel independent and not having to wait. Hotel staff. I found every staff member extremely friendly from maintenance to housekeeping. Check out. The most painless, fast and uncomplicated process I have ever experienced. Love it!! The Room. Very accessible. There in carpet so it was harder to push around. It was clean, no smell and a nice size. The room had a side and a small kitchen area with microwave and fridge. Nice linens. Colours and style a bit dated but not that it ever deter me from staying here again. For the two of us we were provided ample towels and face clothes. Our room was on the second floor. Quiet. Did not hear others quests at any time and I know we had neighbours as we bumped into them in the hall. No street noise. Only tiny downside was the hot water was not very hot, but I like my water extremely hot. The bed. The bed was very firm and this is not my preference. The mattress had a slight slope to one side of the bed which made it uncomfortable. The booking site that I used asked me for a review after the first night. I gave the hotel all happy faces and one sad face for the bed. As soon as we got back to the room front desk called me and asked if there was anything they could do to make the bed better for us; asking if we would like an extra duvet to make the mattress softer. We did not take them up on this but that is amazing customer service!! Security. Fabulous!! If you were wondering whether or not a downtown location would be a good choice this is why it would be ... to gain access the hotel after 11 pm you must tap your room key to enter and you must have a room key to allow the elevator to go to any floors. I felt safe walking around the property and for Blaine cold in each directions. Thought it was high security- and was wondering why it was needed. But I liked it and felt safe. Wifi. Was good. Did not need to use so I can't tell you how it worked. Instructions on how to log on in the room. My roaming data had full service as well. Breakfast. I was very impressed with the amount of options for a free breakfast. Waffles, eggs, sausages, cereal, hot oatmeal, fresh fruit and breads. You need your room card to enter. It was clean and ready to go. The girl minding the counter was friendly and kept it clean. Location. Can't beat it. Blocks away from amazing and fantastic shopping, restaurants and bars. Only $7.00 can ride to anywhere downtown. $$. I booked this hotel on a internet booking site for $105.00 per night. It was going to be less but we opted for the cancellation option. Location, room size, free parking / wifi / breakfast and the customer service. It was a great deal!! I was able to access all ears in my wheelchair and was able to be independent while on my own. We will stay here again when we come to Calgary!!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Tracey E, Thank you for taking the time to complete a review of our hotel! We are so happy to learn that you had a great stay and look forward to welocming you back soon. Regards, George Dahbour General Manager

"You can count on it every time"

5
04/11/2016

Very comfortable. Well appointed rooms. All come with mini fridges. Extremely close to downtown. great meeting rooms with on site parking. Breakfast is great and included. Stay a few times and you feel like family.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear chrisjE115KN, Thank you for taking the time to provide your feedback! We are happy that you had a great stay and appreciate your great comments. We thank you for your review and look forward to welcoming you back soon. Regards, George Dahbour General Manager

"good location, nice staff"

4
02/11/2016

It has a very good, central location. Good enough car park can accommodate larger trucks in downtown.The staff are very nice and helpful. Our room had a nice view of downtown lights. It was clean. They were too stingy about shampoo etc. They were not enough for 2 people for one day stay. Also I wish at least a simple breakfast would be included considering the amount of money paid.

"Excellent location and very friendly front desk staff"

4
02/11/2016

My wife and I stayed here on Oct. 22, 2016 and were pleasantly surprised by its location (i.e., even though you research the location on Googlemaps ahead of time and have a sense of where it is, you really don't get a true feel for the place until you're on site). From the exterior, the hotel seemed a bit dated, but the inside was very clean. We appreciated the fact the hotel offered free parking in downtown Calgary, so we walked around everywhere. Our room was spacious and the bed was very comfortable (and no bedbugs ... we always check!). Another bonus is that the hotel offers a free breakfast to its guests, and while not the best quality or choice, for what they had it was very tasty and appreciated. Excellent value overall, and we would stay here again.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear arcramm, Thank you for taking the time to complete a review on your most recent stay at the Best Western Plus Suites Downtown! We are happy to learn that you enjoyed our location, comfortable beds and tasty breakfast. It is also wonderful to note that found our staff very friendly. Please know that we will pass your kind words onto them. Thank you again for choosing our brand and look forward to welcoming you back soon. Regards, George Dahbour General Manager

"Perfect Location"

5
30/10/2016

Great hotel and a good value. This hotel is well located - closed to restaurants and shopping. Parking is free and either outside or underground - depending on the weather. Rooms are clean and well appointed. All in all - a great stay in downtown Calgary.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Judy M, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay. We thank you for your recommendation and look forward to welcoming you back. Regards, George Dahbour General Manager

"Good location, good stay"

3
28/10/2016

We spent four days exploring Calgary. This hotel is in a very good location - a few streets from 17th Ave SW where there are wonderful shops and restaurants, and it's very close to the Lougheed house. It's an easy 10-15 minute walk to downtown. The front desk staff were friendly and knowledgeable, the breakfast very adequate, and our room very nice with a comfortable bed. We were on the 11th floor and had a nice view of the city. The cleaning staff could have done a better job in cleaning up our room. That was the only negative on an otherwise enjoyable stay. We would stay there again.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Karen D, Thank you for taking the tome to provide your feedback! I am happy to learn that you had a nice stay and found our staff friendly and knowledgeable. I apologize about the housekeeping issue and have sent you an email to let me know where we can improve. Again, we thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Hotel is very out dated"

2
25/10/2016

Rooms are very out dated. Beds extreme uncomfortable. Upon checking in room my 1 yr old son found old fries on the floor. My 1 yr old puked in the bed (stain was very visible on sheets). We pulled all sheets off bed and put in a pile on the floor. Bed was remade with dirty sheets.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear kad372, Thank you for taking the time to provide your feedback! I would like to apologize for your room not being cleaned to your satisfaction. we will definitely address it with our housekeepers and use it in our training. With regards to your one year old incident, I would hope that you had contacted our 24 hour front desk for assistance. we are always here and ready to help! Please email [email protected] so we can apologize to you in person and look forward to welcoming you back to demonstrate that this is not the level of service we provide. Regards, George Dahbour General Manager

"Walking distance to down town"

4
25/10/2016

Free parking in front of the hotel. Warm welcome at the reception. Quick check-in at the frontdesk. Comfortable rooms. One elevator was defect and gave long waiting time. Breakfast room is very narrow and breakfast was simple.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear ton39, Thank you for taking the time to complete a review of our hotel! I am happy to learn that you found our rooms comfortable and our staff friendly. We apologize for one elevator being shut down. It needed a part that had to be machined. we are now back in service. We thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Great Hotel"

5
22/10/2016

We stayed at this hotel in September 2016 and couldn't fault it for friendliness, cleanliness or comfort. It's Claxton lots of resteraunts and bars but is about a 15 minute fast walk to the trams for downtown.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Janice447, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you found our place comfortable, clean and friendly staff. We thank you for your recommendation and look forward to welcoming you back soon. Cheers, George Dahbour General Manager

"Not a great area of town"

3
21/10/2016

We stayed in a standard room and found it to be quite a compact room - a little tight for 4 of us (2 kids, ages 5 and 11). But there was a little kitchenette with the basics (although not enough seats for us all at the table). Breakfast was included, but it was hard to find a table sometimes, especially for 4 people. We found the staff to be friendly and helpful. The location was reasonably convenient (transport, restaurants and supermarkets weren't too far away, but did require a bit of walking), but we didn't find it to be a great area of town (a bit rundown and lots of 'dodgy' looking people around). However our experience of Calgary in general was that a lot of areas in the city seemed to be like this. I don't think we'd stay here again if we came as a family, however this is more a reflection of the location rather than the hotel itself.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear jerborah, Thank you for taking the time to provide your feedback! We were surprised to hear your thoughts regarding location, as convenient location close to all services and amenities is a common thread in the majority of our reviews, people love it! We are pleased that you found our staff friendly, customer satisfaction is a huge priority for us at the Best Western plus Suites Downtown. We offer a wide variety of rooms to suit all travelers need. Please refer to our website to review, www.bestwesternsuitescalgary.com. Again, many thanks for your review and should you require assistance in the future in booking the correct accommodations to suit your needs, please call or email our friendly and helpful booking staff, they are always happy to help! Regards, George Dahbour General Manager

"Decent Downtown BW"

4
20/10/2016

No complaints about this Downtown Calgary BW. Seems/Feels like a little older/more residential part of downtown but it works. Hotel has newer styling/upgrades. And staff were very friendly/helpful. Nothing amazing, but this day and age I also had 0 complaints or Negative feelings. Great Views. I would recommend this property.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear MJ7123, Thank you for taking the time to complete a review of our hotel! I am glad that you had a good stay and would like to advise that we are in the process os starting our complete hotel renovations. Thank you for your recommendations and look forward to welcoming you back soon. Regards, George Dahbour General Manager

"Great Location"

3
17/10/2016

The hotel was in a great location in downtown Calgary. The parking was great, beds were comfortable, kitchenette was a nice bonus but having NO Wi-Fi was a very big pain!! They said they were working on it when we checked in but I have a feeling nothing was being done about it as it was still not working when we left two days later.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Pattie0766, Thank you for taking the time to complete a review of our hotel! I am happy to learn that you found our location great, beds comfortable and free parking. I would like to apologize for the WIFI outage, it was something beyond our control. Our internet provider Shaw Cable, experienced an outage that affected the whole downtown. We were in contact and working diligently with them to resolve this issue. The internet came back up at 4:30 pm on Friday October 14, 2016. We again apologize and hope to be able to host you in the near future. Best regards, George Dahbour General Manager

"Great Big Room; Great Big Value"

5
15/10/2016

We arrived to the Best Western Plus Suites Downtown and got off the elevator on the 15th floor to a slightly dated hallway with low ceilings. However, the room itself was updated and very spacious, with a large, comfortable king-sized bed, oversized bedside tables, a seating area, and kitchenette. It was very clean and had nice views of downtown. Security at the hotel was tight, as you had to use your room key to get into the heated, indoor parking and onto any floor (except the lobby) via the elevator. Breakfast was more than ample, with nice options and extras and staff kept the area clean and filled. The hotel is located just a few blocks from the heart of downtown, and easy to get into/out of. Overall we found it to be a tremendous value in a fantastic city and would stay again in a heartbeat.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear HowieRoll09, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a great stay. We thank you for your wonderful review and look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"Lovely stopover!"

5
11/10/2016

I really enjoyed my stay here. The rooms was actually a huge apartment and was clean, attractive and comfortable. The staff members were super helpful and friendly, allowing me an early check in and also offering me a take-away breakfast when I had to leave at 5am to catch an early morning flight. The take-away breakfast was very much appreciated and a really nice touch. The hotel was also well located, within easy walking distance of the city centre and food outlets. Highly recommended!

calgaryGeorgecalgary, Front Office Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Kathryne B, Thank you for taking the time to complete a review of the Best Western Suites Downtown on your most recent visit! We are thrilled to learn that you had a great and comfortable stay. We thank you for your wonderful recommendation and look froward to welcoming you back. Cheers, George Dahbour General Manager

"Great hotel in a central downtown 17th Ave location!!!"

5
08/10/2016

Stayed at the Best Western Plus Suites Downtown in Calgary last weekend. We stayed in a 2 bedroom unit which was great with a family. It had 2 separate bedrooms with a full kitchen. Lots of room. The location was excellent. Within walking distance to lots of restaurants. Requested extra bedding on 2 occasions and it was delivered within minutes. I would definitely go back!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear candace6619, Thank you for taking the time to provide your feedback! It is wonderful to read that you enjoyed our spacious two bedroom suite and the amenities. We thank you for your great recommendation and look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"Fine, but a little run down"

3
07/10/2016

This is a 2.5 star hotel and it shows. It is run down, dated, etc. The windows all had a bad breeze. However, it wasn't dirty, the staff were helpful, free parking, and close to downtown. If you are looking for a cheap room for a short stay, sure stay here. I would return, but I would look elsewhere first.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear PrinceAndrew, Thank you for taking the time to complete a review of our hotel! I am happy to learn that you found our staff friendly and our property clean with free downtown parking since the hotel opened up. I am sorry that you felt that the place did not meet up with your expectations and I am happy to advise that our entire hotel renovation including window replacement will commence very shortly. We look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"Nice room & breakfast"

4
06/10/2016

Hotel staff was very friendly and helpful. Room was clean and breakfast has lots of options. Please be aware that you should tell the front desk in advance to book a shuttle bus If you would like to get to the airport by shuttle bus.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear lih133, Thank you for taking the time to provide your feedback! We are happy to learn that you found our staff friendly and helpful. Room was clean and breakfast has a lot of choices. With regards to the shuttle, it is privately run and services all hotels and residentials as well. We are always happy to assist with making time calls and advising of shuttle times. We will post signs in our elevators as well by the front desk to remind people to book the shuttle in advance. I thank you for your review and look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"Good location, reasonable rates"

4
06/10/2016

Good location in downtown Calgary. Easy walk to 17th street for restaurants etc and 10 minute walk to downtown core. Room was nice, bedding and towels etc above average. Older hotel, but clean. Included breakfast, which changed daily (omelettes/scrambled egg/bacon/sausages/waffles etc), nice when you are staying more than one day.. Room had small kitchen with mini fridge/microwave/hot plate etc if you wanted to do some light cooking. Staff we had contact with were all friendly and smiling, even in the hallways and elevators. Would stay again

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Al R, Thank you for taking the time to provide your feedback! We are gratified to read that you had an excellent stay and look forward to hosting you in the near future. Regards, George Dahbour General Manager

"Good economic value for groups or families."

4
06/10/2016

The location for us was perfect, within walking distance to restaurants and shopping. Large rooms with kitchenettes and free parking with a pretty good free breakfast. Good economic value for groups or families

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear guest, Thank you for taking the time to complete a review of our hotel. I am glad to learn that you found our location ideal with spacious rooms, kitchenettes, free parking and excellent breakfast. We will share your comments with our team and thank you for your wonderful review. We look forward to welcoming you back soon. Regards, George Dahbour General Manager

"Great place to stay for business"

5
06/10/2016

Clean hotel with friendly staff, central to Calgary sites and downtown, great for the business traveler. They offer a free breakfast that is very good and includes hot items and would be considered a full breakfast. Parking is included in your stay which is definitely a bonus as parking at other hotels is an extra charge. There are many good places to eat within a couple of blocks of this hotel. There is a London drugs just down the street which is handy if you have forgot anything on your trip

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Ross P, Thank you for taking the time to complete a review of your most recent stay at the Best Western Plus Suites Downtown Calgary! It is wonderful to read that found our hotel centrally located and great for the business traveler. We are always looking for ways to improve our breakfast and are gratified to learn that you were happy. We thank you for your recommendation and look forward to welcoming you back. Regards, George Dahbour General Manager

"A nice hotel in the good location, friendly feel"

4
05/10/2016

We stayed there just for one night though we had the full next day. It was nice to stay there at this property- they gave us a free upgrade and the suite was very nice and well equipped with all facilities, had a decent kitchenette with most everything you will need when staying away from home. Location wise was quite central and walkable from core downtown areas. Nice breakfast and staff was friendly. Will specially mention, Abhinav- who was very nice and he was the one at check-in when we reached the hotel. Very efficient and helpful with all the info we queried about. will certainly stay again, a little longer next time and will recommend to friends as well

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Kittiphong S, Thank you for taking the time to provide your feedback! I am happy to learn that you enjoyed the upgrade as well as our hot buffet breakfast. We are extremely proud to have a young man like Abhinav working for us and will definitely pass your compliments onto him. Again, thank you and safe travels. Regards, George Dahbour General Manager

"GREAT PLACE TO STAY"

5
05/10/2016

Excellent all around. Location, cleanliness, friendliness. We always stay here! Lots of great restaurants close by as well as shopping and downtown. A very central location to the whole city of Calgary, really.

"Nice Hotel in Downtown Calgary"

5
05/10/2016

Liked our stay at this property of Best Western Plus hotels. Very convenient. Good value for Money. Everything was nice, clean and comfy. Staff very nice specially liked Mr. Abhinav for his kind attention in answering all our queries with enthusiasm.

"Great location, but dirty rooms"

3
02/10/2016

The hotel is between 17th ave, which is the main restaurant and and pub stretch, and the downtown. A safeway grocery store is located 100 meters away. The staff is very friendly, but housekeeping is poor. Excellent breakfast.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Sean Brinkema b, Thank you for taking the time to provide your candid feedback! I am glad to read that you found our location ideal, excellent breakfast and friendly staff. I am disappointed to learn that housekeeping did not meet up with your standards, I would appreciate it if you can get in touch with me at [email protected] We thank you for your business and look froward to welcoming you back. Regards, George Dahbour General Manager

"7-day stay: zero complaints!"

4
01/10/2016

We stayed in the king suite, which had a spacious living room, a dinning table for four, a full kitchen, including a full fridge, stove and oven, microwave, dish washer, sink, coffee make, and toaster. The suite we had also had two rooms: one with a king and one with a queen bed. The king bed was firm, but very comfortable. Also, the wifi was very good. The staff are extremely friendly, receptive and helpful and the complementary breakfast is among the best we've had at a Best Western. We used the laundry facilities, dry cleaning service, and the underground parking and all were satisfactory. The hotel is conveniently located -- a short walk from many restaurants on 17th Avenue SW.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear April M, Thank you for taking the time to complete a review of our hotel. It is wonderful to read that you had a great stay. We really appreciate your business and recommendation and look forward to welcoming you back. Regards, George Dahbour General Manager

"Nice play to stay in Calgary"

5
29/09/2016

exceptionally helpful staff, very comfortable rooms, bed and bathroom, good location kitchen facilities, walking distance of many places of interest. As we are walkers, we did everything walking. Restaurants and supermarket nearby. Parkin. Breskfast could have more choises.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Caio M, Thank you for taking the time to share your recent experience at The Best Western Plus Suites Downtown Calgary ! We are so delighted to learn that you enjoyed our hotel accommodations, such as our comfortable rooms and beds , the kitchen facilities within the suite, our friendly staff, and convenient location to many places of interest. We thank for your recommendation and look forward to welcoming you back to our hotel very soon. Best Wishes, George Dahbour General Manager

"Location & suite size a bonus"

3
13/09/2016

Fairly typical BW experience with dated room décor and marginal front-desk service, but the location is accessible and fantastic, the sizes of the 2-bed suites generous, and having a full kitchen and excellent Wi-Fi are very handy. Lots of free parking; however despite the suites all having balconies, none are usable. Beds are excellent though, sleep quality was terrific!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear DJSHOWBOY, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you found our rooms spacious, excellent WIFI, great location and excellent beds. We are happy to advise that we will be conducting a full room renovations and suite balconies this coming fall. Thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Spacious comfortable stay"

4
09/09/2016

Had a very comfortable stay with 2 queen beds and a kitchenette. Front desk was very friendly and helpful. Breakfast was good and included cereal, bagels, fruit salad, coffee and parking was free. Would recommend staying here.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Stew3c, Thank you for taking the time to complete a review of our hotel! I am glad that you had a comfortable stay in our spacious 2 queen bedded junior suites and found our staff very friendly. We are also happy that you enjoyed the breakfast and the free parking that we offer to our guests. We thank you for your recommendations and look forward to welcoming you back in the near future. Best Regards, George Dahbour General Manager

"Disappointment at the end"

3
09/09/2016

While the hotel has several good features we were very unhappy at the end. During the last two weeks we had two different reservations as we travelled to Edmonton and then returned to Calgary to the same hotel. During our first check out the receptionist told me that for our next stay we are eligible for a CAD 50 discount if I register to their membership program. So I did. But surprisingly when we checked out of our second stay they said that I'm only eligible for the discount on the third stay. Later on I contacted BW customer service and they informed me that I'm not eligible at all because I made the reservations through a third party (booking.com). I think the only reason why the receptionist offered me the CAD 50 discount was to push me into their membership program. The other problem is the young, unprofessional cleaners who are shouting on the corridor, feel priority in the elevator and have no idea at all what housekeeping means. Training would be useful for both the receptionists and cleaners.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Krisztina, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you enjoyed many of our hotel features and services, which you described in another survey. I would like to apologize for the misunderstanding regarding the Best Western Gift card. Our Best Western reward program is free and points never expire. We ask people if they wish to sign up and provide them with the benefits of the program. It is a simple and fun program, but as with all points programs there are guidelines. The promotion that Best Western is advertising in print and on line states, every two separate stays earn a $50.00 gift card and to please visit Bestwestern.com/summer or the front desk to register. The promotion has restrictions on it that the booking must be done through Bestwestern.com and not through online travel agency. Our front desk staff endeavoured to explain the plan details to you, however, you kept insisting on getting the $50.00 gift card. This card, in any event, would be issued by Best Western International and meet the program rules and regulations. Your booking was made through booking.com which is an online travel agency. While we understand your frustration, we were honest in our presentation of the program and we found it very unsettling that you indicated if you did not get the gift card on the spot you would write an unfavourable review online. We value your business and would welcome the opportunity to discuss further if you wish. Please contact the undersigned direct at 403 209 3444. Best Regards, George Dahbour General Manager

"Beautiful View of Torrential Deluge"

5
06/09/2016

My wife and I stayed here for one night while vacationing in the Banff area. We had an excellent room up on the 8th floor which provided a splendid view of the downtown area. As well, that particular day saw a thunder storm that released an enormous amount of water on the Calgary streets. That in itself was quite a show from our hotel window. The room had great amenities such as a full kitchen, 2 bedrooms, tv with a DVD player, comfortable living room area, and a nice shower/bathtub. Definitely recommend and would stay here again in a heartbeat.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Dan M, Thank you for taking the time to complete a review of your most recent stay at the Best Western Plus Suites Downtown! We are glad to learn that you had an enjoyable stay and look forward to welcoming you back in the near future. Warmest regards, George Dahbour General Manager

"Stop over"

3
05/09/2016

We took two nights to recover from flight. This hotel was good value and easy to walk to main areas of town. Large room and very comfortable big bed. Included breakfast gave limited choice but plenty to fill up for the day. Rather dated but more than adequate.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear bippitt, Thank you for taking the time to complete a review of our hotel! We are glad that you found our hotel to be a good value. We are happy to advise that we will be conducting renovation of the property this coming fall. Thank you for your review and look forward to welcoming you back. Best regards, George Dahbour General Manager

"Best Western, Calgary"

4
05/09/2016

A nice hotel. Lovely room and a good breakfast. Staff were friendly and helpful, we arrived late at night and they recommended a good bar which served food. I would visit again. They were happy for us to leave our luggage after we had checked out whilst visiting the city and before picking our car up.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Diane H, Thank you for taking the time to provide feedback! We are happy to learn that you had an enjoyable stay. we thank you for your review and look forward to hosting you in the near future. Best regards, George Dahbour General Manager

"Better than anticipated"

4
30/08/2016

The staff went out of their way to make sure we were comfortable My friend (wheelchair) and myself checked into the hotel for 1 night stay while in calgary. The wheelchair accessible 4 oomph only had one bed They immediately offered the upgrade to a 2 bedroom. The handy man (sorry , I'm horrible with names) dropped what he was doing and showed us a couple of different room options. I was very impressed on the way they run things .... They really have heart here ... Thank you

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Lori W, Thank you for taking the time to complete such a lovely review! We are so glad you enjoyed your stay with us and I will be sure to share your positive feedback for our maintenance staff member (Alan). Thanks again and we look forward to hosting you again in the future Lori! Best regards, George Dahbour General Manager

"Best Western Plus Suites Downtown, Calgary,"

3
30/08/2016

The hotel was clean and the staff were friendly. The house keeping staff do not speak or understand english very well. They know basic words like good morning but thats about it. The breakfast area was inviting and the food was good. There was a selection of hot and cold foods. the exercise equipment needs to be updated. Please add a spinning bike and hot tub or a pool to this property.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear David G, Thank you for your lovely review of our hotel! We very much appreciate your recommendations regarding the exercise room and we are happy to report that we have a pending renovation about to take place on this facility. The exercise equipment presently on site is 3 years old, and we look forward to enhancing the equipment choices in our upcoming reno! Thanks again for your valuable feedback, and we look forward to your next stay with us! Best regards, George Dahbour General Manager

"Best western hotel. Calgary "

4
29/08/2016

Comfortable, clean, friendly. Close to downtown. Would stay again. Good service. Excellent security. Feel very safe. Would recommend. Includes breakfast. Do not like that rate changes per night as we stayed 3 nights and rate varied each night

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear paulaZ1618FI, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had an enjoyable stay. Please reach out to me at [email protected], and I will be able to address your query regarding rate . Generally rates vary depending on supply and demand and weekdays versus weekends. We appreciate your recommendation and look forward to welcoming you back. Regards, George Dahbour General Manager

"Good location"

4
28/08/2016

This is a nice hotel in a good location close to the trendy 17th Ave district. A big plus is the ample free parking. Reasonable rates for standard room which are clean with good amenities. Can't comment on the quality of the breakfast because the room was too crowded (long line-up on Sunday morning at 9 am) and was so warm that it was uncomfortable.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Lori C, Thank you for taking the time to complete a review of our hotel! We are pleased to learn that you had a good stay and look forward to welcoming you back. Regards, George Dahbour General Manager

"Overnight in Calgary en route to the Parks"

3
28/08/2016

This was a one-night stopover from Calgary airport to the Parks. We chose this thinking we would be able to experience a hopping major Alberta city within walking distance of the hotel but the area was dead. Presumably more of a business hotel but there were lots of kids and the breakfast experience was very unpleasant - kids spilling drinks on the carpet and wasting food and neither parents nor staff bothered by this. The TV was at high volume but neither I nor the staff could turn it completely down. Room was very comfortable for a nice "around-the-corner" kitchenette and table allowing one of us to sleep undisturbed while the other worked/ate.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear hardie2016, Thank you for taking the time to complete a review of our hotel! I am glad that you found our rooms very comfortable and apologize about the guests in the breakfast room. I am a bit surprised by your comments regarding our location. We are a mere minutes form restaurants, bars and entertainment. We thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Nice place to stay in downtown Calgary!"

5
28/08/2016

On vacation coming through Calgary and wanted to experience the downtown area on Saturday night. This motel is very convenient to restaurants and shops. Very nice staff that helped us choose a restaurant. Rooms were very clean and modern. Breakfast was very good also.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Cox1959, Thank you for completing a review of our hotel! We are happy to learn that you had an enjoyable stay and look forwarding to hosting you in the near future. Regards, George Dahbour General Manager

"Great stay"

5
23/08/2016

Great downtown location. Room was very comfortable and clean. The hallway was a little dated looking but once we stepped in the room it was very nice and modern and clean. Breakfast was very good, everything was well stocked and the eating area was clean and tidy. We would stay here again for sure. Also there was free parking.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear barbc503, Thank you for taking the time to complete a review of the best Western Plus Suites Downtown on your most recent stay! We are happy to learn that you had a great stay and look forward to welcoming you back. Warmest regards, George Dahbour General Manager

"First time in Calgary"

4
23/08/2016

A very convenient location to shops, restaurants and local amenities. Comfortable, clean rooms and nice staff and breakfast. I would stay there again. Staff helpful with local amenities. Would like to see more local trips run from the hotel

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Jean B, Thank you for taking the time to complete a review of our hotel! We are gratified to learn that you had a great stay. We thank you for your recommendation and look forward to welcoming you back. Regards, George Dahbour General Manager

"Between Downtown and 17th ave"

4
22/08/2016

Not very long to reach downtown by walk. Free breakfast and parking. A little noisy late on the night on our floor. Room comfortable with plenty of space. Little kitchennette was useful and practible.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear georgesl353, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown! We are happy to learn that you liked our location as well as comfortable suites. I am sorry with regards to the noise and would welcome any feedback you may have at [email protected] so as to get to the bottom of the issue you mentined. Regards, George Dahbour General Manager

"Great location!"

4
22/08/2016

This hotel is located in the heart of the city. Within walking distance to many restaurants and local grocery stores. The added value of a breakfast on the main floor daily is a nice treat and very convenient.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear scottbA4979BO, Thank you for taking the time to provide your feedback! We are happy to learn that you had a great stay and look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"Great hotel "downtown""

5
19/08/2016

We were disappointed to find that we were not in the middle of downtown Calgary...but that lasted 10 minutes when we learned that the central business district is primarily big buildings. We were 3 blocks from the hip 17th Avenue restaurant street, 3 blocks from a Safeway, and 6 from the free cross-town trolley. It would have been a 20+ walk to the beautiful Bow River walkway but parking is free after 6 so you can take your stroll after 6! The hotel is newly rennovated, has a mini-kitchen, free breakfast (hot and cold), free WIFI, and free parking. Perfect for our 3 day stay.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Patti & Nil... H, Thank you for taking the time to complete a review of our hotel! I am happy to learn that your were not disappointed with our location and found close to restaurants, attractions and dinning. We appreciate your recommendation and look forward to welcoming you back. Regards, George Dahbour General Manager

"Efficient staff, clean, and good location"

3
16/08/2016

This hotel seemed on the older side, and the staff were efficient if not overly friendly. They certainly were not unfriendly, and they were helpful if I asked a question, they just were not super friendly. The room was clean and all was in working order, though to me, the bed was pretty uncomfortable. Very firm and you could feel the springs. The location is great if you want to be in the middle of downtown! It was overall a good place for one night when we had to go to the airport the next day, but not sure I would pick it for more than just a convenient one night.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Melissa E, Thank you for taking the time to provide your candid feedback! We are happy to learn that you found our staff helpful and efficient and our rooms were clean and in good working order. We are also happy to advise that we will be conducting a complete room and public areas renovations this upcoming fall. We thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Downtown Calgary"

4
12/08/2016

We enjoyed our stay in Calgary, experiencing downtown was exceptional as we were in walking distance of Eau Claire and the downtown core. The hotel staff was excellent and the breakfast was so tasty. The beds were AMAZING. We will be back!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Janice S, Thank you for taking the time to complete a review of our hotel! I am happy to learn that you had an enjoyable stay and found our staff excellent, breakfast tasty and our pillow top beds amazing. We thank you for your great review and look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"Surpisingly good"

4
11/08/2016

Great location and reasonable price for a hotel in Calgary. It's only a few blocks away from 17 Ave where you can find tons of restaurants, cafes and shops. Plenty of people watching to be had. Our room was clean & spacious and came with a kitchenette! Bonus for those who prefer to make their own meals while away. The rooms come with complimentary Continental breakfast and free parking!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear honeydrop, Thank you for taking the time to provide your feedback! I am glad to learn that you found our rooms spacious and clean. We thank you for your review and look forward to hosting you again in the near future. Regards, George Dahbour General Manager

"Best Western Stay"

4
11/08/2016

Room was clean, quiet and comfortable. Ample parking and location is close to the ammenities. I would reccommend this hotel to anyone requiring a clean and comfortable stay while having to stay downtown for business or pleasure.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear bert975, Thank you for taking the time to complete a review of the best Western Plus Suites Downtown on your most recent stay! I am glad that you had an enjoyable and comfortable stay . We thank you for your recommendation and look forward to welcoming you back. Regards, George Dahbour General Manager

"A great stay in a great location"

5
10/08/2016

Upon arrival at the Best Western Plus Suites Downtown I was immediately impressed with the location. It is close to one of my favourite Brewpubs, Last Best Brewery. Also, it is close to Craft Beer Market and many other great places. The lobby is nice and the desk clerk was courteous and efficient. We were checked in quickly. The room was well appointed with modern furnishings. It was also quite spacious! If we were staying for longer, the kitchenette would have come in handy. The bathrooms were nicely renovated with granite. I love that the parking is free. I dislike getting dinged for that at too many other hotels downtown. There is breakfast included, which is the standard free breakfast fare. Not my favourite kind of stuff, but that's okay, Calgary has plenty of amazing brunch locations within walking distance. Check out National for brunch within walking distance if you are looking for something really good. Checkout was quick and efficient. I highly recommend The Best Western Plus Suites Downtown Calgary. I am excited for my next return there.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear michaelsZ5230GX, Thank you for taking the time to review our hotel! We are thrilled to learn that you had an enjoyable stay. We greatly appreciate your recommendation and look forward to welcoming you back. Regards, George Dahbour General Manager

"Great Stay but..."

4
10/08/2016

Our rooms were very spacious and we enjoyed having a kitchen, but the only major downfall was that the balcony door is permanently sealed and no windows open! There were many times we definitely wanted to let in fresh air and couldn't. Also the wifi drops repeatedly. The breakfast is very good and the cleaning staff was also very good. Overall it is a great place to stay if you can live without fresh air.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear chakrarainbows, Thank you for taking the time to complete a review our hotel! I am glad that you enjoyed the complimentary upgrade to the two bedroom suite. As I have mentioned to you on your other survey, we do offer 24 hour WIFI support. We are also in the process of renovating the hotel which includes replacement of all windows and sliding doors. We thank you for your candid review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Great Quick Stay"

4
06/08/2016

Had a great stay here for a weekend while we were in town. Room and beds were perfect, kitchenette was a nice touch. Staff was friendly and helpful. So nice to not have to pay for parking or wifi. Breakfast was ok. All around great stay though!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear IJTraveller604, Thank you for taking the time to complete a review of our hotel on your most recent stay! We are happy to learn that you had an enjoyable stay and look forward to welcoming you back soon. Regards, George Dahbour General Manager

"Bent over backwards for us"

5
04/08/2016

We always stop here when we are in Calgary. It is close to relatives and many cafes/restaurants we like to frequent. The room was very comfortable with a little kichenette. Lots of charger ports and a fast wifi.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear TravellingVegan, Thank you for taking the time to complete a review of our hotel! I am glad to learn that you had a pleasant stay with us and look forward to welcoming you back. Regards, George Dahbour General Manager

"Great hjotel to stay at when in Calgary"

4
04/08/2016

We have been staying at your hotel for 20 to 25 years - generally we come to the Calgary Stampede every second year. Your staff are courteous and helpful; the rooms are clean and comfortable. Your hotel is located close to downtown Calgary and within blocks of a large number of restaurants. The complementary breakfast is always fresh with a great variety of food items to choose from.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Ginsengfarm, Thank you for completing a review of your most recent stay at the best Western Plus Suites Downtown! We are happy that you found our rooms comfortable and clean, staff courteous and helpful. We thank you for your recommendation and look forward to your next visit. Regards, George Dahbour General Manager

"Loud air conditioning"

3
25/07/2016

Fan on air conditioning so loud I had to turn it off at night so not a good sleep in hot, stuffy room. Nice location and free parking. Good sized room but not really a suite per se. Don't plan on doing any real cooking on their hot plate. Not the cleanest bathroom, and the lobby is a bit shabby.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Michelle L, Thank you for taking the time to complete a review of our hotel! We are glad to read that you found our rooms spacious and enjoyed our free parking. With regards to the air conditioner, Please feel free to contact us directly when you next book as we have a wide variety of choices. We will ensure we get you a suite which best suites your needs. We always encourage all guests to contact the front desk staff if they ever encounter any issues. We are always here and ready to help! Again, thank you for your review and look forward to welcome you back again. Regards, George Dahbour General Manager

"Pleasantly Surprised"

5
25/07/2016

Great stay. Clean rooms with convenient kitchenette. Staff was very friendly and helpful. The breakfast was good. Doesn't look great from the outside but is cozy and clean inside. I would have stayed additional nights if my stay was longer.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Emily T, Thank you for taking the time to complete a review of our hotel! We are glad to learn that you had an enjoyable stay and look forward to welocming you back. Regards, George Dahbour General Manager

"few choices"

3
23/07/2016

It's tired but close to downtown. Value is average, rooms could be cleaner with more attention to little maintenance items.Be careful outside at night, a little sketchy in this area after dark. Never tried the gym facility, breakfast is pretty good. Staff are helpful and professional.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Bruce E, Thank you for taking the time to complete a review of our hotel! We are pleased that you found our staff very friendly and the breakfast pretty good. We apologize that the room did not meet up with your standards. We will pass your comments onto our staff. Thank you for your review and look forward to welcome you back in the future. Regards, George Dahbour General Manager

"Stampede"

4
22/07/2016

I booked 5-6 months early and asked to be on same floor as two other families we were traveling with. I even called the week prior to remind them, they assured me this would be done. When I arrived we were all placed on separate floors, they did manage to switch things around and get two of us on the same floor. Free parking, parking garage (which was nice in the rain to keep everyone dry. People were pleasant, breakfast was standard hotel breakfast, seemed fresh and replaced quickly when empty. Rooms clean, 2 bedroom suite definitely the way to go, large living room and large bedrooms. Small kitchen but we really didn't use it anyway.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Kim G, Thank you for taking the time to provide your feedback! I am glad to learn that you found our two bedroom suite spacious and our staff pleasant. I am sorry for the mix up with your rooms, however, I am unable to look into further as I cannot find you in our database. Please get in touch with me directly at the hotel for further clarification. Thank you for your review and look forward to your next visit. Regards, George Dahbour General Manager

"wonderful stay"

5
20/07/2016

I stayed here for business purpose and found the hotel very nice and comfortable, great beds to sleep on ...free high speed internet and free parking as well.... breakfast was great, all around staff as I walked in were very professional and pleasant. right of 17th ave were all the pubs and restaurant are . will recommend this hotel to friend and family and will be back again.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear robkruk1, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown on your most recent stay! I am glad to learn that you found our complimentary hot buffet breakfast great and our comfortable pillow top beds. Your comments regarding the staff is greatly appreciated and will definitely share it with them. Thank you for your wonderful review and look forward to your next visit. Regards, George Dahbour General Manager

"Need more elevators"

3
19/07/2016

Paid US$350 a night during Calgary Stampede. Steep price but I guess they charge as much as they can during the 10 day event. Plus: Big suite, strong wifi Cons: 20 min walking distance to downtown (Calgary Tower) and 30 min to Stampede. Not fun when rain is bucketting down. Taxi without traffic was US$10 and with traffic double. The airport shuttle won't pick up here if you have an early morning flight. Ours was 6:30am so needed a 4am pick up. The earliest they will do is 4:30am so taxi again. There are only 2 elevators, every morning, you will see the cleaners with their towels and cleaning trolleys in the hallways waiting together with the guests. There should be a separate service lift for them.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Jing2le_bells, Thank you for taking the time to provide your feedback! I am glad to learn that you found our rooms spacious and good WIFI. With regards to rates, we pride ourselves on consistent rates and actually our summer rates have not changed in 10 years. The airport shuttle is run by a private company and services all of Calgary. They charge $15.00 per person while our preferred cab company charges a flat rate of $35.00 per trip. Unfortunately, we cannot add a third elevator, however, our maids will always give priority to guests to use the elevator. We thank you for your review and really empathize with you regarding the rains. Regards, George Dahbour General Manager

"Good room but spoilt"

3
18/07/2016

The room was very spacious but the whole trip was spoilt by the atrocious breakfast. The room itself was tiny with lots of people crammed together. The food was almost inedible served on cardboard plates reminiscent of the workhouse. For the price they charge this aspect plus the indifferent attitude of reception staff made it overpriced. Won't be going back!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear dgsw1, Thank you for taking the time to complete a review of our hotel! We are happy to read that you found our rooms spacious and sorry that the breakfast did not meet up with your standards. Our complimentary self-serve hot buffet breakfast starts at 6-10:30 am on weekdays and 6:30-11 am on weekends and offers the following choices, designed to meet many different tastes: Meat, eggs, potatoes, beans (these items are changed daily). 5 types of cereal (frosted flakes, raisin bran, and fruit loops. Chex and Kashi which are gluten free and available upon request). Hard boiled eggs. 3 types of yogurt. 2 make your own waffle stations with 6 condiments, syrup and real cream. Hot oatmeal with condiments. 3 types of fresh fruit as well as fruit salad. Bread both white and whole wheat, 4 types of bagels, danish, croissants and muffins. 4 types of jams, peanut butter, cream cheese, and butter. Coffee, both regular and decaf as well as 3 types of tea. We also provide bone China and silverware along with plastic cutlery and paper plates for those who “take away”. Thank you, George Dahbour General Manager

"CALGARY VISIT"

5
14/07/2016

Just loveed all the staff who always smiled and helped me with directions and questions. The front desk staff were just great. They called me cabs in an efficient way, kept me up to date with the arrival, offered to help with bags, etc.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear elevatorgarry, Thank you for taking the time to complete a review of our hotel! I am glad to hear that you found our staff very friendly . Your great comments will be shared with them. Thank you for your review and look forward to welcoming you back. Cheers, George Dahbour General Manager

"Excellent hotel - walking distance to centre and stampede ground"

5
14/07/2016

Welcome from staff was very good and we arrived late from long flight from Scotland. Free of charge breakfast was excellent. Good range of foods on offer - a must try is making your own waffles. Check out smooth and good advice on how to get to airport. Would recommend this hotel.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear GeM1403, Thank you for taking the time to provide your feedback! We are happy that you enjoyed our complimentary hot buffet breakfast. The two waffle stations are always very popular with guests. We appreciate your great comments and recommendations and look forward to welcoming you back. Cheers, George Dahbour General Manager

"stampede"

5
14/07/2016

great place to stay near to everything you might need,walking is a good options but the stampede grounds is like 12 blocks,train is a good options,lots of cabs.we walked to the parade three blocks, the rodeo grounds is farther burt went on 17th lots of placws to stop to rest or eat or drink, felt safe

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear by kathy b, Thank you for completing a review of the Best Western Plus Suites Downtown on you most recent visit! I am glad to hear that you enjoyed the Calgary Stampede, the largest outdoor show on earth! We appreciate your comments and recommendation and look forward to welcoming you back. Regards, George Dahbour General Manager

"Nice to stay"

4
09/07/2016

Nice rooms with small practical kitchenette space. Comfortable for travelling business people and within walking distance to several restaurants, drugstore, and shops. Beds are comfortable and spacious working desk available along with small dining table for two to relax.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Guy B, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown on your most recent stay! We are happy that you found our hotel comfortable and within walking distance to supermarket, drug stores and restaurants. Thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Nice Hotel, Convenient Location"

5
08/07/2016

Great place to stay in the heart of the social side of downtown. Lots of shopping and eating to be had nearby. Hotel offers free underground secure parking, which was greatly appreciated. Staff were very friendly, with the exception of the Waffle Nazi in the dining hall.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Fuddybah, Thank you for taking the time to complete a review of our hotel! We are so pleased to hear that you enjoyed your stay with us, that's what we like to hear! We must admit we were very surprised to hear your comments regarding our breakfast staff member, as she regularly receives accolades for her friendliness and helpfulness! Not sure what may have transpired but please feel free to contact us to discuss and get to the bottom of this! Thanks again for your survey and we look forward to hosting you again! Best regards, George Dahbour General Manager

"Confortable hotel with private parking"

5
07/07/2016

Very good hotel with complimentary breakfast and parking.Very comfortables beds. Close to 17th Ave, a nice area with a lot of restaurants and bars. Perfect for a short stay in Calgary on the way to Banff National Park

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Gio5419, Thank you for taking the time to complete a review of our hotel! We are glad to read that you enjoyed our complimentary hot buffet breakfast as well as our pillow top mattresses. We thank you for your recommendation and look forward to welcoming you back soon. Regards, George Dahbour General Manager

"Excellent Location/Great Rooms"

5
06/07/2016

The outside street side looked run down. The inside was a pleasant surprise as the rooms are large, everything in the hotel was clean, the elevators were fast and secure with room key. Walking distance to Seventeenth street and the Calgary Tower. 3 Washers and dryers in basement very very clean and working. Stayed here two nights. Would stay again

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Wheat99, Thank you for taking the time to complete a review on Tripadvisor! We appreciate you sharing your comments with other travelers. With regards to the street side, we are happy to let you know that the City Of Calgary is in the process of designing a revitalization plan for the 8 street corridor. Thank you for your review and look forward to welcoming you back. Best Regards, George Dahbour General Manager

"Great location & good size suites with kitchen facilities"

4
05/07/2016

We stayed here as a family of 5 (2 adults, 3 kids) in the one bedroom suite. Great size accommodation. The kids shared a sofa bed and we also had a roll-away bed put into the room for the older kid. Lots of space and air conditioning in all the rooms which was essential as it was warm and dry. The kitchen had a sink, fridge, microwave, toaster, with plates, cutlery, cups and glasses. Housekeeping was very efficient and we had a great city view. Breakfast is included although I also brought additional food for eating in the room - which given the facilities, was easy to do. The hotel is close to 17 Ave with a range of different eateries, but also only 20 mins away from the downtown area which we walked to, and went up the Calgary tower. Kids all walked there and it was easy enough. Free parking is a bonus - and I'd definitely book to stay there again.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Clare H, Thank you for taking the time to complete a review of the best Western Plus Suites Downtown on your most recent visit! We are happy that you enjoyed our spacious room, location and our efficient housekeepers We appreciate your recommendation and look forward to welcoming you back. Regards, George Dahbour General Manager

"Below our expectations for a big chain and compared to other Best Western's we've stayed in."

2
03/07/2016

Building is in a good location however very dingy with average customer service. The cleaniliness in main areas was poor. The room itself was nice with a good view. Beds in all best westerns are uncomfortable. Parking was included. The quality of food in the complimentary breakfast was very average.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear guycarol2002, Thank you for taking the time to review our hotel! We are sorry that we did not live up to your expectations and would welcome the opportunity to host you again to show you the type of hospitality that we are known for. Regards, George Dahbour General Manager

"Best Bang For Buck!"

5
02/07/2016

I always stay at Best Western when one is available where we are travelling to. BW has never let us down; be it Canada, USA or Italy. Yes Italy, we have stayed at BW in Venice and Rome. When we travel, which we often do, across country (or overseas) we always book in advance and have never suffered any inconvenience. When driving throughout North America we usually have our dog with us and sh has always been as welcome at BW as we are.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear George R, Thank you for taking the time to complete a review of our hotel! We appreciate your great review and look forward to your next visit. Best Regards, George Dahbour General Manager

"Very Good Location"

4
01/07/2016

We stayed 2 nights at this hotel. We enjoyed our suite very much and appreciated all the room we had. Even though this hotel is located downtown, it didn't seem like it was downtown - there were some nice tree-lined streets nearby and there was very little traffic noise. We thought the variety available at breakfast was good and staff there seemed very attentive. We would stay there again the next time we are in Calgary.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear IanLorraine, Thank you for taking the time to complete a review of our hotel! We are glad to hear that you enjoyed our spacious suite as well as location and breakfast. We will share your comments with our staff and look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"My stay"

4
27/06/2016

Stay was good for the price. Very clean and comfy. Breakfast sausage was bad one day. Fitness centre was basic. There wasn't much more. Staff were very friendly. Room was very comfy. I could used pay per view movies.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Vishy R, Thank you for your review! We are happy that you found our rooms comfortable and friendly staff . We apologize about the breakfast sausage and have addressed this with the breakfast attendant. Thank you and look forward to welcoming you back. Regards, George Dahbour General Manager

"Great Location and Staff - but skip the breakie"

4
24/06/2016

This is my go to for downtown Calgary work - easy, convenient and excellent staff. Be sure to book your breakfast off site - the warmed over meal here is rarely mediocre and the hashbrowns were cold and stale two mornings in a role. The meat option is over-salted. A sad blemish on an otherwise great hotel.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear James P, Thank you for taking the time to complete a review of the Best Western plus Suites Downtown on your most recent visit! We are glad that we are your go to hotel and will definitely share your views with our staff. As I have mentioned, in our in house survey, should you ever encounter any issue, please do not hesitate to bring it up to the attention of the breakfast attendant. She is always there and ready to help. Thank you for your review and look forward to your next visit. Regards, George Dahbour General Manager

"Good Location with Free Parking, Breakfast and wifi"

4
21/06/2016

Stayed in a King Room which besides being a bit dates was good option for my business trip. Room has a couch, coffee table, desk area and a comfortable bed. The bathroom was a bit small but worked fine for my stay. There is also a coffee maker, fridge and microwave in a small kitchen area. The hotel provides free parking for registered guests which is a nice perk in the Calgary downtown area. The free breakfast has quite a few options including eggs, potatoes, sausages, waffles, cereal, toast/muffins/pastries, yogurt, fruit, juice and coffee. The location of the hotel is close to many restaurants all within walking distance. Would recommend this hotel if you are looking for a reasonably priced hotel in the downtown area.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Goldeyes007, Thank you for taking the time to complete a review of our hotel! We are glad to learn that you had a good stay. We look forward to welcoming you back. Regards, George Dahbour General Manager

"Thanks to hotel staff"

5
09/06/2016

Nice hotel with free parking, breakfast & wifi in core downtown. Very nice & helpful staff, I really enjoyed my stay there & would love to go there again. Thanks to Krista for the free upgrade. The hotel has all the facilities near by, 17th Ave is a good location for all types of food & drinks & it is very close as well.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Dhwani P, Thank you for taking the time to complete a Tripadvisor review of your most recent stay at the Best Western Plus Suites Downtown! We are glad to read that you enjoyed your stay, our free parking, WIFI and breakfast. We will convey your thanks to Krista for the free upgrade. Thank you for the 5 star review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Great location and friendly staff"

4
09/06/2016

On checking in we received a complimentary upgrade. Lovely start to our stay! The room had a kit here, separate sitting area and bedroom with a bath and shower. Spacious with great views of the city. Location great. Walking distance to shopping and entertainment precinct on 17th st. Coin operated laundry facilities on site which really helped us. Hot buffet breakfast included and free wi fi. Would definitely stay here again

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Kim R, Thank you for taking the time to provide your feedback! We are happy that you enjoyed our spacious one bedroom suite as well our location and friendly staff. We thank you for your recommendation and look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"Extremely clean hotel in a great location"

5
03/06/2016

This hotel looks to have been recently refurbished and has been done very well. It is very clean and functional, the rooms were spacious and well designed. The complimentary breakfast was taken in a clean area that provided good options. All the staff were friendly and efficient.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Trevor C, Thank you for taking the time to complete a review of your most recent stay at the Best Western Plus Suites Downtown! I am glad to learn that you enjoyed your stay and found our staff very friendly. We appreciate your 5 star review and look forward to your next visit. Best regards, George Dahbour General Manager

"Good location downtown"

5
31/05/2016

Staff was very good. They upgraded us to a larger room because the first room key didn't work. We enjoyed the room and all of the aminities. The location was good and the internet was fast. The breakfast was as good as can be expected for the kind of breakfast.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear TY41550, Thank you for taking the time to provide your feedback! We are glad to hear that you enjoyed our spacious two bedroom suite as well as the amenities provided. We thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Downtown Accommodation"

4
29/05/2016

Being BW Rewards people, we were very pleased with the upgrade we received to the 2 bdrm suite since it was 3 adults sharing. The person we had at check-in was polite but more standoffish while the person at check out was polite and friendly. Our accommodation was acceptable with comfortable beds. The second bedroom could have used a TV. The bathroom could be enlarged as it really only accommodated 1 person at a time. The breakfast items were adequate. This hotel is one we would recommend if you wish to be downtown and is close to many eateries, cafes, and tourist attractions.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear RetiredXray, Thank you for taking the time to complete a review of your most recent stay at the Best Western Plus Suites Downtown! We are happy that you were pleased with the upgrade to the two bedroom suite. We will share your comments with our staff. Thank you and look forward to your next visit. Regards, George Dahbour General Manager

"Lovely as usual"

5
28/05/2016

This downtown core BW is consistently top drawer. While a hotel of a certain age, it is well cared for and constantly being updated. Our room had marble counter tops through out. I appreciated the addition of a range hood fan in the room for those of us whom actually cook in the room. The room had been completely redecorated. Absolutely no surprises as usual. Check out the Japanese restaurant down the block ... one of the best in Calgary. Go left as you go out the front door. Walk halfway down the next block. It is not all raw fish. Lovely noodle dishes, miso soup, bento boxes (box B is our favorite) but we have not found anything we don't like. Having said that, we have not tried any of the sushi.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Alan D, Thank you for taking the time to complete a review of our hotel! We thank you for your great comments and look forward to welcoming you back. Regards, George Dahbour General Manager

"Good Value Downtown"

4
25/05/2016

Stayed here the May long weekend for my son's bball tournament. The free parking is a big perk. Room was clean if a bit oddly laid out but more importantly the bed was comfortable. Free breakfast was just ok -- pretty sure the eggs were powdered or if they weren't they were awful but the rest was fine. Is good value.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Carol W, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown Calgary! We are happy that you found our beds comfortable and good value for the money. I am disappointed to learn that you did not like the eggs. They are real eggs with no spices added. We provide condiments so you can custom make them to your liking. We look forward to welcoming you back. Regards, George Dahbour General Manager

"Easy to get to, downtown location"

3
23/05/2016

Location is good for eating at the close trendier restaurants, and new GoodLife Fitness only a block away was very convenient. My room was clean, comfortable and the small kitchenette a bonus. However, the location also poses a problem in the evening for people wandering in the parking lot, drunk and loud. I checked out as scheduled at 5:30 am, and was surprised to see a large security guard at the entrance (for what I assume was making sure no unauthorized guests came in) No issues, and my 2 night stay was fine.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear HFids, Thank you for taking the time to complete a review of our hotel! We are happy to learn that your room was comfortable. Thank you for your review and look forward to welcoming you back. Best regards, George Dahbour General Manager

"Okay but not great!"

3
21/05/2016

Older remodelled apartments, can't go on the balconies in the suites. Great soft comforters and pillows. Older rooms nice new carpets. Good variety in the free breakfast. Trying to park underground was a challenge key card did not work and I had to backup the ramp in an SUV. Staff at front desk were friendly.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Born2travel2013, Thank you for taking the time to complete a TripAdvisor review of our hotel! We are happy to learn that you enjoyed our room amenities and the breakfast. Regarding the balconies, due to safety and liability issues, we do not allow anyone there. Thank you for your review. Regards, George Dahbour General Manager

"Not up to Best Western standards!"

3
18/05/2016

First off the staff were great as was the location with free parking. However there were things that made it less than I expect from a Best Western. The facility needs some serious upgrading. Our windows and balcony doors were not clean, and bolted shut. The air conditioner loud and uncontrollable. We were upgraded to a two bedroom that had only a small couch for sitting on, the tv so far away you had to use a dining room or office chair to get close enough to see the tv. I was disappointed in the fact that the breakfast facilities used disposable cutlery, plates cups etc-not acceptable in this day and age.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear LParis2014, Thank you for taking the time to provide a candid review of your most recent stay at our hotel! We are happy to learn that you found our staff friendly as well as liked our location with our free parking offering. I am disappointed to learn that you did not enjoy the free upgrade to the two bedroom suite. We are addressing these in our upcoming fall complete suite renovations. With regards to the air conditioners, all three in the suite, have separate controls that allows you to turn them up, down or even shut off. As for breakfast, we do offer both China , cutlery along with disposable plates for take out. We hope that you will choose us on your next trip and see our new renovations. Best regards, George Dahbour General Manager

"Good downtown location"

3
17/05/2016

Good place to stay if you need to be right downtown. The breakfast is excellent. There is a small hotplate and a fridge in the room if you want to make yourself a bite to eat during the day. My only complaint was that whoever does their laundry doesn't press the sheets, which results in bedding that is so wrinkly it looks at though it has already been slept in.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Typh00n, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you liked our location as well as the breakfast and our room layout. We appreciate you bringing this issue to our attention and have forwarded your comments to our housekeeping department. Thank you for your review and look forward to welcoming you back. Regards, George Dahbour General Manager

"Great hotel"

5
16/05/2016

Great place to stay - free parking and short walk downtown. Breakfast also included and friendly staff. Easy to find and get to. Large rooms and with a small full kitchen as a standard. Stayed three consecutive times in last few months.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Dan M, Thank you for taking the time to complete a review of your most recent stay at the Best Western Plus Suites Downtown! We are gratified to learn that you had excellent stays with us. We thank you for your recommendation and look forward to welcoming you back. Best Regards, George Dahbour General Manager

"One night stay for Calgary Comic & Entertainment Expo"

4
13/05/2016

Unable to remember when the last stay at a Best Western was, the "newly renovated" BW PLUS Suites Downtown was chosen as it was close to Stampede Park for the CCEE. Convenient downtown location ... complimentary amenities such as parking, WiFi and a nicely varied breakfast buffet ... genuinely friendly staff ... notable renovations to the guest room with a somewhat firm but comfortable mattress. Overall ...quite impressed with BW and this location.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Foz2B, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a good stay and look forward to welcoming you back. Regards, George Dahbour General Manager

"Room 206, April 13, 2016"

4
09/05/2016

Stayed in room 206 on April 13, 2016. The room was very clean and well appointed, contained a kitchenette. The only thing that I found not the best is that there was a bit of light coming in from the parking lot as the room is on the second floor, however this said the window coverings were pretty good when they were adjusted. All of the staff were very friendly as well, my work collogue (how was in room 204) also commented on how friendly the staff were as well. These is a free hot breakfast which was also pretty good. This hotel is in a great down town location and I would stay here again for sure.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Hoot1man, Thank you for taking the time to complete a review of your most recent stay at the Best Western Plus Suites Downtown! We are happy to learn that you had a good stay and look forward to welcoming you back. Thank you for your review. Regards, George Dahbour General Manager

"Overnight before flight. "

4
07/05/2016

Other than wifi being out of service, nice 2 bedroom suite. Close enough to downtown attractions made for easy cab rides. Airport shuttle a bit price for family of 4 at $10/ head. Clean rooms, easy parking. Continental breakfast ok, coffee terrible. Staff were friendly.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Mike M, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a good stay, and apologize about the WIFI being out. The issue was resolved by our ISP provider. Thank you for your review and look forward to welcoming you back. George Dahbour General Manager

"Comic Con Weekend"

5
30/04/2016

Stayed here for comic con weekend. It was perfect location. Super close to stampede grounds. Free parking. And lots of restaurants around. They have a wicked continental breakfast that was delish. I would definitely stay here for next year's comic Con!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Stephanemay, Thank you for taking the time to provide your feedback! We are happy that you enjoyed your stayn as well as our complimentary hot breakfast. We thank you for your 5 star recommendation. Regards, George Dahbour General Manager

"Great Weekend!"

5
30/04/2016

Stayed the weekend and had a great experience here. I love the underground parking! My room was clean and comfortable. Staff is nice and knowledgeable when I needed some questions answered. I would definitely stay here again.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Davita B, Thank you for taking the time to complete a review of your most recent visit to the Best Western Plus Suites Downtown! I am very happy to learn that you had another great experience staying with us and we look forward to welcoming you back in the near future. Cheers, George Dahbour General Manager

"Great hotel staff and stay"

5
30/04/2016

Everything was great with my stay. Wonderful staff very helpful, Kitchen was clean. Free parking, internet and freshly breakfast was included. There was fitness room. Easy to find location. Good luck.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Sukhwinder S, Thank you for taking the time to complete a review of our hotel! We are gratified to hear that you had an excellent stay and look forward to your next visit. Best Regards, George Dahbour General Manager

"Another great stay at BW Suites"

5
28/04/2016

Second time at this hotel. They upgraded me for free to a jacuzzi suite which was a very nice gesture. Room is spacious and very quiet, beds are comfortable, free wifi is very fast and great if you need to do work at night. Free parking is always a plus as well. The free breakfast is great, the sausages are particularly good. They also offer express check-out if you would like too. Will be back again!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear TroyKH, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown on your most recent stay! We are very happy to learn that you had another great stay. We thank you for the 5 star recommendation and look forward to your next stay. Cheers, George Dahbour General Manager

"fantastic"

4
26/04/2016

my family and I loved every moment. The staff was friendly.the rooms were peaceful and we felt at home.I could even do my laundry there.my kids and my husband could gym as well. absolutely wonderful. Thank you all.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear virginiam365, Thank you for taking the time to provide your candid feedback! We are happy to read that you had and enjoyable stay and look forward to your next visit. Regards, George Dahbour General Manager

"Nice Hotel and Friendly Staff"

4
24/04/2016

The hotel is conveniently located with around 10 minutes walk to nearest LRT station. The entire staff is very friendly and helpful. They have a very limited but sufficient buffet breakfast menu which was okay from our perspective. We enjoyed our stay in the hotel.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Kumar S, Thank you for taking the time to complete a review of your most resent stay at the Best Western Plus Suites Downtown! We are happy to learn that you found our staff very friendly and look forward to hosting you in the near future. Regards, George Dahbour General Manager

"Nice hotel not far from downtown"

4
24/04/2016

I stayed here recently on a work visit to the city. I found this hotel a great place to stay. Usually I stay in hotels right downtown but options were not available for me, so I chose to stay in this hotel. This is a 2 km walk from right downtown (Core Centre area). The walk was a nice way to start the day and end the day in the office. I found the hotel staff anxious to please. The suite had a kitchen with a fridge and dining room table for 2. There was a little gym with gym equipment in the basement. A full breakfast was provided each day. The only negative - I found the kitchen in my suite was very old and worn looking. Ultimately I didn't use the kitchen other than for putting milk in the fridge - so it wasn't a burden. I would gladly stay here again - I loved the neighbourhood. I felt safe walking around in the evening. It was far better than the "concrete jungle" feeling of staying right downtown.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Katharina291, Thank you for provide your candid feedback! We are happy to learn that you enjoyed your stay and would like to let you know that we are in the process of replacing our kitchenettes. We look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"efficient"

5
22/04/2016

The young man that checked us in was very efficient. He knew his job and was very friendly. Hotel was very nice and clean and maid staff very friendly and efficient, The length that the breakfast is open is great. Thank you.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Jean B, Thank you for your feedback! I am happy to learn that your check in was done efficiently. We appreciate your comments and look forward to your next visit. Regards, George Dahbour General Manager

"good times"

4
20/04/2016

we lieked the hotel and the very friendly staff a lot. they helped us planing a trip and had always an open ear for our questions. our room was nice and clean .............. so next time calgary......best western for sure!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear beckokah, Thank you for taking the time to post a review of your most recent stay at the Best Western Plus Suites Downtown! I am happy to learn that you found our staff very helpful and assisted you in planning your trips. We will pass your kind comments onto our staff. We look forward to hosting you again in the near future. Best Regards, George Dahbour General Manager

"Great location with comfort and fantastic service. The staff is great!!"

5
19/04/2016

Your in the heart of downtown Calgary with great restaurants, recreational centres, underground parking for all seasons. Breakfast each morning brings a variety fit the week if your staying more than two days and it's affordable!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear amessina28, Thank you for taking the time to provide your feedback! We are happy to learn that you had an enjoyable stay and look forward to your next visit. Cheers, George Dahbour General Manager

"Great stay, downtown Calgary!"

4
19/04/2016

We were quite impressed with the room, very convenient having a kitchen with some dishes & a microwave. Also loved that we could walk to a liquor store and a grocery store, about a block from the hotel. Many good restaurants nearby, too.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear ledo9, Thank you for taking the time to share your experience at our hotel! We are happy that you enjoyed our suite and the closeness to restaurants, supermarket and shopping. We thank you for your review and look forward to your next visit. Regards, George Dahbour General Manager

"Upgraded, spacious and clean... Very close to trendy 17 ave"

4
18/04/2016

My son's hockey team (15-18 years old) and their families stayed at this location over a weekend during a tournament. We loved the upgrades to this hotel. Our rooms were very spacious and the hotel staff were always very courteous and helpful. While we were at breakfast (maybe 30 mins) the cleaning staff cleaned our suite -- it was a nice surprise to come back to a clean room.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Pawsim, Thank you for taking the time to complete a review of our hotel! We are glad to hear that you had an enjoyable stay and look forward to your next visit. Best Regards, George Dahbour General Manager

"Great location"

5
14/04/2016

Fabulous staff, clean room, great location. I have a consistently great stay every time I stay here. Its the only hotel I stay at when I travel to Calgary. Would recommend this hotel for business or pleasure.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Susan S, Thank you for taking the time to provide your feedback! We are extremely glad that you like our great location as well as our fabulous staff. We thank you for your recommendation and look forward to your next visit. George Dahbour General Manager

"Nice hotel"

5
11/04/2016

Location of hotel is good plus there is free parking which is hard to find downtown. Rooms were nice and clean. There was a small fridge with the option to use a hotstove if you are staying longer. Utensils, plates and cups included. Staff were friendly and accommodating. Breakfast is free and was quite good. The rate for the hotel is also good considering you are downtown.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear vfp65, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown on your most recent visit! I am happy to learn that you found our location to be good and enjoyed our suite style room. We look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"Great value"

5
11/04/2016

Jason the sales rep was helpful and flexible in our group's booking. We found great value with the rooms, breakfast and location. All in all a good place for our group and being an annual event will not have to shop around next year!

BWSuitesCalgary, Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Hello Scott! Thank you for the excellent review and comments. We are glad that you enjoyed your stay and hope to see you again next year!

"Enjoyable stay"

5
31/03/2016

Great value. Huge clean comfortable room with kitchen. Hotel staff was very helpful and friendly. Good quality breakfast with reasonable variety. Location is a bit distant from downtown for walking, however there is a big supermarket close to the hotel, which was very convenient.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Dmitriy K, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you found our rooms very spacious, staff very helpful , friendly and enjoyed our complimentary hot buffet breakfast. We look forward to your next visit. Best Regards, George Dahbour General Manager

"A Jewel in Downtown Calgary"

5
30/03/2016

Over the years, we have stayed at a wide array of hotels in Calgary. The Best Western Plus Downtown Suites proved to be one of the finest hotel properties in Calgary. It offers superior value for your money. I am a platinum member of the Best Western Rewards program, and my wife and I received a significant room up-grade. The two bedroom suite was outstanding. It was a very large suite with a full kitchen. This property is not in the downtown core, but it is within walking distance of well known businesses and attractions. I should also mention that the hotel offers free underground parking and a free breakfast to all of its patrons. We, very much, enjoyed our stay and have not hesitation of recommending this property to others.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Glen G, Thank you for taking the time to provide feedback on your most recent stay to our hotel! We are happy that you had an enjoyable stay and look forward to hosting you in the near future. Cheers, George Dahbour General Manager

"Meets our family needs"

4
29/03/2016

We stayed at this hotel a second time in March 2016 because it is one of the few hotels in Calgary that offer a family suite (two bedrooms with a kitchen and dining area). I also like the parking arrangement. If you have a car, it has underground parking; if you have a large truck, as we did, it also has a large above ground parking lot. For our family, the continental breakfast was good enough, I have had a lot worse at other hotels/motels. Whenever we go to Calgary as a family, we will always stay here until we have a bad experience.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Vernon F, Thank you for provide feedback! We are glad that you found our two bedroom suite to your liking and look forward to welcoming you back. Regards, George Dahbour General Manager

"Thank you for your warm hospitality"

5
28/03/2016

Great Staff, from Front desk to Housekeeping friendly and always with a smile. Rooms have kitchenettes, come fully equipped with everything you would have at home Free parking underground or top level, Internet is Free, I normally pay extra for that Breakfast is open at 6;00, as I am on the road by 6:30, very convenient for people that are off to an early start to the day. I have stayed here on many occasion , this is great place to stay. Thank you again George.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear jessepaddy, Thank you for your great review! It was a pleasure hosting both of you and look forward to your next visit. Regards, George Dahbour General Manager

"Great location"

5
28/03/2016

We stayed here during the Easter long weekend because I had to work. The room was large and very comfortable. The staff was great, hospitable and flexible. The location was wonderful, close to 17th Ave where my wife shopped many trendy shops and we ate fine meals. Our only qualm is with the room wifi, it was at times slow or not at all. Overall it was a pleasant stay and we will return! Thank you.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Ryan Z, Thank you for taking the time to complete a review of our hotel! Our are happy to learn that you had an enjoyable stay and always encourage guests whenever an issue arises to contact our 24 hour help line. Regards, George Dahbour General Manager

"It was a awsome stay"

5
24/03/2016

Stayed in the hotel for 22 days during a official visit to Calgary. The hotel staff were very cordial and informative. The rooms are nice, cleaned everyday. Abhi from front desk helped with lots of information related to local Calgary life and food joints. The breakfast is really tasty and good quality. Would recommend for anyone visiting Calgary on a trip

"Decent place. "

4
23/03/2016

Not a bad place. Room is a little dated but comfortable. Stayed here for a week. Staff is very friendly. Breakfast is great. Lots to choose from. Lots to do around the area with a short cab ride. Free parking with the hotel room on site. Rates are pretty reasonable as well.

"good experience"

4
03/03/2016

Only stayed a night for work. There's free underground parking which is so helpful when it's -8000c in december. Room comes with a small sink, plates and microwave, pretty awesome tho I didn't use it. Would definitely stay again

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Amy T, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown of your most recent stay! We are happy to learn that your stay was enjoyable and look forward to your next visit. Regards, George Dahbour General Manager

"Highly recommended!"

5
21/02/2016

A very comfortable stay. Thank you! Plush bed, large room with sofa, desk and kitchenette area. Quiet area. Staff were very helpful and courteous. Breakfast was fresh and plentiful with hot food items. Loved to stay here!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear travellerB4464GU, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you enjoyed our plush bedding, excellent hot breakfast and above all our helpful staff. We thank you for your recommendation and look forward to welcoming you back,. George Dahbour General Manager

"good experience"

4
21/02/2016

Overall a good experience, good value twin queen bed room. Conveniently located between downtown and the 17th avenue uptown restaurant district. Very helpful staff, who let us baggage drop early, and late on departure.They also helped sort our daily travel on the transit system for us. Breakfast was self service, but a good choice of items were available.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear U8947HNmichaelp, Thank you for taking the time to provide your feedback! We are happy that you had an enjoyable stay and look forward to your next stay. Regards, George Dahbour General Manager

"With promo pricing it is one of the best deals in Calgary"

5
18/02/2016

This is the 6th time that we have stayed at this hotel. We made a mistake staying somewhere else one other time. This hotel has a great location that is about 15 minutes walking to downtown with free parking. They upgraded us to a lovely suite that was spacious but I was concerned because they put us on the other side of the hotel facing the busy street. It was not an issue, we did not hear the traffic at all. Everybody at the hotel was pleasant and helpful. The new person running the breakfast room always had a smile on her face. Since Jan we stayed at BW in Revelstoke, BW in Fernie and this BW in Calgary. The breakfasts were better in both Revy and Fernie but we would not let that stop us from staying at here again.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear traveladventure07, Thank you for completing a review of our hotel! We are happy that you enjoyed your upgrade and look forward to hsoting you in the near future. Regards, George Dahbour General Manager

"fantastic location"

4
17/02/2016

I attend the RV Expo at the BMO centre every year and have stayed on MacLeod near the Stampede ground in 4 different hotels because I thought they were convenient. So I was apprehensive about staying downtown, worried about parking and getting around in general. I was able to find my hotel with no problem, there was plenty of parking above ground and an underground parkade too. It is 2 blocks from 17th Ave which is where there are numerous restaurants, bars, shops and pretty much any take out you could wish for. Then on top of that i could see the Saddledome from the corner of 17th and 8th. I was 8 blocks away and walked to work the next day. Check in was as pleasant as you'd expect and I soon went to my room to find a clean room with everything you'd expect in it. I thought the layout was a little strange to start with but after getting unpacked and looking around properly I realized how nice it was. So guided tour for you: as I enter, there is a closet on the right with a hanging rail and ironing board etc in it. on my left is a wall that extends into the room by about 10ft. The other wall that started where the closet ended has a door in it that leads to a typical hotel bathroom, everything worked and looked good. opposite the bathroom door and at the end of the wall I turn left and see that behind it is a queen bed, with the bedside table between it and another queen bed. the chest of drawers for the room is opposite the second bed with a big tv on. Against the window wall is a desk with the usual complimentary stationary. So carrying along the window wall was a table with 2 chairs and opposite those a kitchen! with all the plates and cutlery, hot plate, microwave. and everything I need to live cheap while there. Breakfast was good and had many options including gluten free. All in all a great place to stay that will now be my choice of hotel when I head to Calgary Stampede ground for the RV Expo or the Comic Expo.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dedar Matthew G, Thank you for taking the time to complete a review of the Best Western Plus Suites Downtown ion your most recent stay at our hotel! We are happy that you chose us our hotel as your new destination and look forward to welcoming you back soon. Regards, George Dahbour General Manager

"Laundry Stop"

3
12/02/2016

We stayed here as they had a laundry room in which me made good use of after being on the road for so long. They also have a little gym and sauna. The room was huge and had a small kitchen. I noticed lots of hairs in the bathroom when we first arrived but apart from that it was fairly clean. Hotel was very quiet except for the people next door having a screaming fight before sunrise one night. Breakfast was good but other guests had very poor hygiene in the breakfast room making it less appealing.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Advisor_Jess, Thank you for taking the time to complete a review of our hotel from your recent stay! We would like to apologize for any inconvenience regarding the bathroom issue. I am hoping you contacted the front desk staff immediately so they could rectify this to your satisfaction? Thank you for your review and look forward to welcoming you back! Regards, George Dahbour General Manager

"awesome hotel"

5
11/02/2016

Had a fabulous experience in my stay. It was really great as compared to my previous experiences in other Hotels around the world. Very much friendly staff, much more help, absolute care of the guests made my stay a blissful experience. I really enjoyed my 18 days of stay here! Thanks to best western!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Harshal S, Thank you for taking the time to provide your feedback! We are happy to learn that you had a blissful experience with us and look forward to your next visit. Best regards, George Dahbour General Manager

"business trip"

5
11/02/2016

Excellent services. One of the best breakfast found here. Helping and committed staff. One of the guy Abhi helped us a lot. Gave proper guidance. Would like to visit Beset Western in future again. Regards, Rajesh Vipradas

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Rajesh V, Thank you for taking the time to complete a review of your most recent stay at the best Western Plus Suites Downtown! We are happy that Abhi was of great help to you as well as you find our breakfast to be one of the best. We look forward to hosting you back in the near future. Regards, George Dahbour General Manager

"Exquisite hotel"

4
09/02/2016

The hotel is fabulous right in the heart of the snow city, Calgary,Alberta. The food is great and the rooms spacious and clinically clean. The staff are always on hand to assist guest, however, I would like to suggest value added services such as pick up from and to the airport would boost high patronage . It was quite an experience during my stay

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear 804joei, Thank you for taking the time to provide your feedback, much appreciate! We are delighted to read that you had an enjoyable stay and look forward to hosting you in the near future. Kind regards, George Dahbour General Manager

"Great Value for money"

5
07/02/2016

Great hotel in a decent location downtown. The cost of the hotel was great especially considering it includes free breakfast, wifi and parking. The room was massive, lots of space and includes a kitchen. Would definitely stay here again.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Jenny H, Thank you for taking the time to provide your feedback! We are happy to learn that you had an enjoyable stay and look forward to welcoming you back in the near future. Best regards, George Dahbour General Manager

"Warm welcome"

4
04/02/2016

Thank you for a warm welcome. We do appreciate on your place and your service. We had a nice room and very clean. This place is such a good one for us. Thank you once again. I will recommend to my all friends

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Mcmawin, Thank you for taking the time to share your feedback on TripAdvisor! We are happy to learn that you had an enjoyable stay and look forward to your next visit. Best regards, George Dahbour General Manager

"Most Awesome"

5
20/01/2016

Great Staff, wonderful service!! Very comfortable beds. Breakfast was very good. Very polite staff. I would reccommend the hotel to anyone. Only one downfall was no Pool, but you can't have everything.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Ricki S, Thank you for taking the time to provide feedback on your most recent stay at the Best Western Plus Suites Downtown! We are delighted to learn that you had an enjoyable stay and look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"Walker's Delight"

4
16/01/2016

The hotel was in the Beltline 'hood, close to Lougheed House. 20 minutes walk to Calgary Tower,5 more minutes to Glenbow Museum. The immediate location , has interesting shopping, restaurants and cafes. The hotel staff were very helpful and personable; my room was newly decorated and had a kitchenette with all dishes, and utensils, only thing missing was a wine glass. I would recommend it and Calgary's +15 for keeping warm in the winter.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Jacqueline T, Thank you for taking the time to complete a review of our hotel on your most recent stay! We are happy to learn that you had an enjoyable stay and liked our location with its close proximity to restaurants and attractions. With regards to wine glasses, we do have them available upon request. Simply call our helpful front desk and they will be happy to assist. We look forward to welcoming you back soon. Regards, George Dahbour General Manager

"Great hotel"

5
11/01/2016

We stayed here for 3 nights 2 in December and one in January. The hotel is in a great location for downtown or going to the saddledome. There are plenty of restaurants nearby on 17th avenue that are easy walking distance. The rooms are big and roomy with a kitchenette an the rooms we stayed in had great views of the city skyline. The staff are very friendly and the breakfast is a very good meal that would cost at least $15 per person in this area. Would definitely recommend this hotel and the price for is very reasonable for a downtown hotel.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Joe B, Thank you for taking the time to provide your feedback! We are thrilled to learn that you had two enjoyable stays at our hotel. We thank you for your great recommendation and look forward to welcoming you back in the near future. Best Regards, George Dahbour General Manager

"huge rooms, excellent service and location"

4
11/01/2016

We stayed in a two bedroom suite and it was the size of a large apartment with a huge living room. Staff was very helpful. Location is great since it is easy walking distance to many restaurants. The free, very complete breakfast has long hours which is great

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Gena424, Thank you for taking the time to complete a review of our hotel! We are happy that you enjoyed our two bedroom suite and extended breakfast hours. We thank you for your review and will share your great comments with our staff. We look forward to welcoming you back. Regards, George Dahbour General Manager

"Great service and room size"

4
04/01/2016

We were upgraded to a two bedroom suite, it was so big and handy to have the kitchen as it saved us going out for all our meals. The only down side was the noise, our room was on the same side as the road and we could always hear sirens and the traffic, so maybe ask for a room facing the other way.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear kjs1992, Thank you for taking the time to complete a review of our Hotel! We are happy to read that you enjoyed the upgrade to the two bedroom suite and apologize for the street noise. We look forward to hosting you back in the near future. George Dahbour General Manager

"Great service and very good location"

5
04/01/2016

loved the service, very friendly staff , good breakfast. arrived there at 2AM was greeted very nice and front desk staff up graded my room to a suite without extra charge , they gave us two bedroom suite . Loved the place, looking forward to go back for next year.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear vhashemian, Thank you for taking the time to complete a review of our hotel on your most recent visit to Calgary! We are happy to learn that you had a great stay and look forward to your next visit. Cheers, George Dahbour General Manager

"Outstanding Employees"

5
03/01/2016

Beyond a doubt, the hospitality provided by every single employee that we encountered during our stay, is what sets this property apart for most of the pack. We chose this property because of the suite style rooms and our entire family (grandchildren included) thoroughly enjoyed our visit.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Kent F, Thank you for your wonderful review! I am glad to read that my staff made your stay very comfortable. We will definitely share your comments with them. Best regards, George Dahbour General Manager

"Had all services and features we wanted"

5
02/01/2016

this hotel has free parking (outdoor and indoor), free buffet breakfast (good food and good variety), convenient location walking distance to downtown, and good service. Our room was a standard room but was large with two sinks.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Hannah W, Thank you for providing feedback! We are happy to learn that you had a great stay and look forward to your next visit. Regards, George Dahbour General Manager

"Great Location, Friendly, and Comfortable"

4
29/12/2015

Perfect location between the 17th Avenue restaurants/shops and downtown. Great views facing East. Request an upper level floor. Had a corner king room and was very comfortable, clean, and well laid out. Excellent range of morning complimentary continental breakfast offerings. Wouldn't hesitate to return back here again. There could be some further attention to detail in the common areas - there was a bag of used towels in the hall in the afternoon which remained in the hallway in the morning.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear RobS2011, Thank you for taking the time to review the Best Western Plus Suites Downtown on your most recent stay to our hotel! We are happy to learn that you had a great stay and Appreciate your feedback regarding the bag in the hallway. Thank you for your recommendation and look forward to welcoming you back in the near future. Happy Holidays, George Dahbour General Manager

"Good value for your money"

4
27/12/2015

The hotel is downtown in a good location. Super friendly staff. Nice breakfast with something for all. Rooms are clean and roomy. Underground parking which is safe and convenient. We visit our son in Calgary and stay at this hotel all the time.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Wilmar C, Thank you for taking the time to complete a review of our hotel! We are happy to learn that you had a nice stay and look forward to your next visit. Happy Holidays, George Dahbour General Manager

"Very Good Location & Value for Money"

4
21/12/2015

The Bestwestern Downtown Calgary is in an excellent downtown location close to dining and interesting places. The hot breakfast is excellent and well presented. Clean rooms, excellent professional staff. The breakfast room needs more cleaning especially the ceiling. All in all, this is a very good hotel if you want a decent, value for money hotel in the downtown Calgary area

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Adeyemi A, Thank you for taking the time to complete a review of your most recent stay at the Best Western Plus Suites Downtown ! We are happy that you had an enjoyable stay and look forward to your next visit. Best wishes of the season. George Dahbour General Manager

"Staying near downtown Calgary"

4
19/12/2015

Had delivery of parts near the downtown area so this very handy It's is a nice hotel and the staff are very helpful . The Breakfast eating area is set & decorated very nice. They had very thing you can think of to eat. It was nice to have free parking.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Alan L, Thank you for taking the time to provide feedback! We are happy to learn that you enjoyed our hot buffet breakfast and found our indoor/outdoor complementary parking very handy. We will share your kind comments with our staff. Thank you for your review and look forward to welcoming you back. Happy Holidays, George Dahbour General Manager

"Downtown Calgary"

4
07/12/2015

Right downtown, ample on-site parking above and below ground. Walking distance to 17th Ave SW where you will find many restaurants, bars, shops, grocery, pharmacies,convenience stores. I stayed in room 1480 with a great view on the city. All rooms have full width windows. This is a very clean hotel with friendly staff. WIFI was strong and even worked from the bar across the street. Breakfast was 9 out of 10 (add potatoes to the menu, to accompany the scrambled eggs & bacon, and you've got a 10). I was there on business but, I imagine this would be a great location for the during the Stampede as the site is 10 blocks away. The same goes for hockey fans wanting to see their team play against the Flames at the Saddledome. The Core Shopping Ctr and Calgary tower are minutes away. I would book this hotel again.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Johnny B, Thank you for providing your feedback! We are very happy to learn that your stay was great and look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"Good Value and Location"

4
07/12/2015

Good Value and Great Location..... Nice breakfast.. Will use them again... Comfortable rooms with good beds.. Suites are small but comfortable.. They could us a little updating.. but there is value in what you are getting... Staff were pleasant..

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear TheExpats, Thank you for taking the time to complete a review of our hotel! We are delighted to hear that you had an enjoyable stay, particularly our breakfast, comfy beds and pleasant staff. We are happy to inform you that renovation to our rooms should commence very shortly. Regards, George Dahbour General Manager

"Business Visit (Great Experiance) "

5
04/12/2015

Great location,friendly staff and very quite and clean environment. The thing that I loved the most was parking, it is right next to the hotel building and it is included with booking. Also, the free wifi and breakfast just makes things even better. The staff at the hotel is very professional and they know how to provide a great customer service. A big shout out for Abhi at the front desk for making my stay so pleasant and taking care of everything during my stay. I would highly recommend this hotel for business or personal stay.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Abhinav S, Thank you for taking the time to complete a review of your most recent stay at the Best Western Plus Suites Downtown! We are delighted to hear that you had an enjoyable stay and your great comments about Abhi. We look forward to welcoming you back soon. Regards, George Dahbour General Manager

"Very good"

5
22/11/2015

I started a new job that requires me to travel to Calgary many times throughout the year. I was looking for a place to stay when I am in Calgary on business. I have settled on this place. Nice rooms and spotless, I tried to find dirt, etc and none was found. They offer what they call a continental breakfast but it was much more lots of hot food plus fruit and yogurt as well as toast and coffee. Front desk staff were very accommodating. I would highly recommend.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear ElBeebo, Thank you for taking the time to complete a review of your most recent stay at our hotel! We are glad that you chose us as your preferred hotel when in Calgary and appreciate your great recommendation. We look forward to your next stay. Regards, George Dahbour General Manager

"Great location and great staff"

5
19/11/2015

I enjoyed my stay here for the weekend. The location was perfect, the rooms were well maintained and the breakfast was delicious. The staff were well trained and greeted me as I walked in and out of the hotel each time. definitely recommend this place.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Dear Tony W, Thank you for taking the time to complete a review of our hotel! We are pleased to read that you had an enjoyable stay and look forward to hosting you in the near future. Regards, George Dahbour General Manager

"Good business hotel"

4
19/11/2015

Hotel was nice and clean and centrally located enough for downtown accessibility. Fitness centre is not bad and the complimentary breakfast is good. Nice hotel for a business stay. Room was very large and comfortable. Had the room next to the elevator and couldn't hear a thing.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear TroyKH, Thank you for taking the time to provide feedback of your recent stay at our hotel! We are gratified to hear that you had an enjoyable stay and look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"overpriced and dirty tub"

2
19/11/2015

this was disappointing. The jets in the soaker tub were full of mildew. but the location was good it was central and I could walk to pretty much everything down town. There were restaurants and nite clubs around so there was plenty to do at night.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Louise1234562015, Thank you for taking the time to complete a review of our hotel from your July stay! We would like to apologize for any inconvenience regarding the tub issue; I am hoping you contacted the front desk staff immediately so they could rectify this to your satisfaction? With regards to the rate, rates vary from high season to low season etc., July is a peak time frame in Calgary. We would also like to mention that we are the only downtown hotel that provides amazing value added feature such as free WIFI, 7 day a week free parking, and a lovely full complimentary hot breakfast. We are gratified to hear that you enjoyed our central and vibrant location! We look forward to welcoming you back again on your next trip to Calgary. Warm Regards, George Dahbour General Manager

"Nice property"

4
13/11/2015

This was a business trip the location was Great. staff were very helpful. The bed was a too firm for my taste. and the road noise was more the I was used to. The room rate was a good Value The breakfast was plus. I would stay at that Best Western again.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Rosemary S, Thank you for taking the time to complete a tripadvisor review of our hotel! I am glad that you found our staff very friendly and helpful. We look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"Good staff"

5
11/11/2015

last week in Calgary, my wife and I forgot cellphone in the hotel, call back and staff help me find it one friend in Calgary help me to pick it up quick response and great willing to help. Very appreciated !!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear taozhu, thank you for taking the time to complete a review of our hotel! I am very happy to learn that you found our staff to be helpful and look forward to welcoming you back. Regards, George Dahbour General Manager

"Good Value and Quality"

4
10/11/2015

Despite the dated and somewhat weathered outer appearance of the hotel, my wife and I were pleasantly satisfied with the hotel in general and especially, the recently renovated king suite room we were given. The hotel honoured our request for an upper level room which I recommend given the downtown location.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear sunny1224, Thank you for completing a review of your most recent stay at the Best Western Plus Suites Downtown. We are happy to read that you had an enjoyable stay and look forward to hosting you in the near future. Regards, George Dahbour General Manager

"Aging but clean"

3
30/10/2015

This hotel was clean and aging. Our room was across from the elevator and we could not hear it. The air conditioning worked. The beds and pillows were fantastic. There is plenty of shopping and dining options in the area. The hotel had a free hot breakfast, fast internet ad free parking which is a treat when in an downtown area.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Cindy P, Thank you for completing a review of our Hotel! We are happy to read that you had an enjoyable stay. We are also happy to let you know that our renovation will commence in the fall. Best Regards, George Dahbour General Manager

"Budget Hotel with some good points"

4
28/10/2015

I chose this hotel because it was a very short distance from a meeting I was attending. The price was very inexpensive for Calgary and it was in a convenient location even if you are going right downtown. Free breakfast (which was fine), free wifi (which is good) and free parking (which was great) plus location make this a good deal. This is not a five star hotel so don't expect those features. If you need a pleasant , clean and comfortable place to spend an evening or two in Calgary, the Best Western Plus just might be your answer.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear DennisDykau, Thank you for taking the time to provide feedback! We are happy to learn that you had an enjoyable stay and look forward to welcoming you back. Regards, George Dahbour General Manager

"Great Stay in Calgary"

5
26/10/2015

Clean rooms, free wi-fi and breakfast...cant beat that!!! Staff were friendly not too talkative but answered questions politely. Parking was also free which is great for staying downtown. Lots of security as you need your card to get through any door and even to push buttons in elevator!!

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Asif A, Thank you for taking the time to complete a review of your most recent stay at out hotel! We are happy to learn that you had an enjoyable stay and look forward to welcoming you back in the near future. Regards, George Dahbour General Manager

"Good Hotel for Business"

5
17/10/2015

I've stayed at this hotel at least once before. I like this hotel for several reasons. First, it's well run and I had no complaints about the hotel room or the staff. Second, unlike many of the downtown hotels there is easy surface parking available and there is no need to wait for valet parking. This is very handy. Finally, the hotel is close enough to walk to both the downtown office area and the beltline.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear MSDSP2P, Thank you for taking the time to share your experience at our hotel! We are happy to read that your stay was smooth and enjoyable and look forward to your next visit. Regards, George Dahbour General Manager

"15th floor room great views of calgary at sunrise and sunset"

5
16/10/2015

using public transport catch the number 300 from the airport to downtown $3.15 takes 40mins (get a transfer) catch the tram to 8th street to the sandman hotel then you can either walk 6mins or catch the number 2 bus which stops outside the hotel. the hotel room was fine. tea and coffee making fridge microwave small cooker with pans. bed was large and clean. the breakfast was good with a good choice of food. front desk staff were very helpful and friendly.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear john b, Thank you for completing a review of our hotel! I am glad that you had an enjoyable stay and found our staff super friendly. We thank you for great a review and look forward to hosting you in the near future. Regards, George Dahbour General Manager

"EXCELLENT STAFF"

5
15/10/2015

super friendly stuff and amazing services provided by Abhi and Shazia the day i came back after 6 months ,they remembered my name ,favorite breakfast ,room type. Moreover the room was clean and the breakfast was amazing.....keep up the good job and hope to stay with you on my next visit.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Yousef A, Thank you for taking the time to complete a review of our hotel on your most recent stay! It is wonderful that you had an enjoyable stay and will definitely share your comments with our team. Thank you for the wonderful review and look forward to hosting you again . Regards, George Dahbour General Manager

"Great "

4
15/10/2015

The room (especially the kitchenette) was a bit dated but other then that a great place to stay in downtown Calgary. Excellent breakfast in the morning, close to everything (especially transit) I would definitely stay here again when I return to Calgary.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear James V, Thank you for taking the time to provide feedback! We are happy to learn that you had an enjoyable stay. With regards to our kitchenettes, we are in the midst of replacing them with quartz tops and new cabinetry. Thank you for your recommendation and look forward to your next stay Cheers, George Dahbour General Manager.

"Fantastic Hotel"

5
14/10/2015

A great hotel to stay at typical Best Western staff friendly and as helpful as ever. My suite on the 15th floor was absolutely huge (The lounge area is bigger than the one in my house) , 2 bedrooms each with a queen size bed and a kitchen area , one of the rooms overlooked downtown which was an amazing view, And only a 10-15 minute walk from the downtown core itself. Definitely a hotel worth thinking about using if you're visiting Calgary

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Jason F, Thank you for taking the time to complete a review of our hotel! We are very happy to learn that you had an enjoyable stay in our spacious two bedroom suite. Thank you for your recommending us and look forward to your next visit. Cheers, George Dahbour General Manager

"Weekend getaway"

4
12/10/2015

The location and the amenities were great. The room was perfect for the three of us. Even though it was very dated. The room could have been cleaner, mostly there was dust on most of the ledges etc. The breakfast fell alittle short. I have stayed in a lot of BW hotels and this breakfast did not measure up. Would I stay there again? I would. The room we had was well worth the money.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Willy1954, Thank you for taking the time top complete a review of our hotel! We are happy to learn that you recommend us and look forward to your next visit. Regards, George Dahbour General Manager

"A pleasant stay"

5
12/10/2015

Staff is friendly and helpful. Room is spacious with everything a traveler needs. The suite has pots and pans for cooking too. Room rate includes breakfast and free parking. Downtown location closes to everything. Convenient store, supermarket and coffee shop are next door.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear wongjsk, Thank you for taking the time to complete a review of your most recent stay at the Best Western Plus Suites Downtown! I am happy to read that you had a pleasant stay and enjoyed our spacious rooms, breakfast and free parking. We look forward to your next visit. Regards, George Dahbour General Manager

"Pleasant and comfortable"

5
11/10/2015

This was our final night stay, of a 2 week Calgary to Vancouver round trip vacation, with many overnight stays in between. This hotel was definitely one of our favorites, and we were disappointed that we only had the one evening to enjoy it. The room was clean, the beds were comfortable, and the service was excellent. The only minor issue that we had with our stay, was the bathroom felt a little small for more than one person at a time, to be getting ready in the morning. A minor issue compared to the overall experience.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear maureend514, Thank you for a wonderful review! We are happy that you had an enjoyable stay and look forward to your next. Regards, George Dahbour General Manager

"Comfortable stay"

5
08/10/2015

I stayed for two nights and it was a comfortable stay. The staff were very friendly and helpful. The hotel was clean and conveniently located near 17th ave with easy access to main roads. This hotel includes free parking (which is a huge plus for a downtown hotel in Calgary) and a free breakfast (which was very adequate, tasty, and had plenty of options). Our room was clean and comfortable and was equipped with a small kitchenette. The only negative I have to say were the dishes in the cupboards were very dirty and clearly were not washed; these should be checked by the staff routinely when people check out. Other than that, I would definitely stay here again.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear 214KAT, Thank you for providing your feedback. We are happy to learn that you had a comfortable stay and apologize about the dishes. Again, thank you and look forward to hosting you in the near future. regards, George Dahbour General Manager

"Excellent Stay"

5
07/10/2015

Room comes with kitchenette and lots of space in the rooms, Great and friendly staff. Breakfast is great and price free. Excellent hotel to stay at. Underground heated parking, been coming to this establishment for last 20 years ,I would not stay any where else when come to Calgary. price and service is better the any other hotels in the Downtown. 10 minutes away to any business in the Downtown core. .Entertainment and Restaurantsts are all with walking distance Parking is FREE, most places charge BIG $$$$

"Disappointed"

2
06/10/2015

We have stayed here before but was very noisy facing 8th Street S.W., so this time I asked for a quiet room. Big mistake. Our room was as requested 2 Queen Beds, it also had a partial small kitchen. The fridge woobled badly when you opened it, the microwave didn't look safe to use, we didn't need to use it thank goodness. The beds were so hard we did not get a good sleep in all of our 3 nights we were there. The worst about this room was the bathroom, it was so crowded and small you could not even close the door without being squished, absolutely horrible. The closet was so small you could hardly hang up your clothes nor get them out. There is no pool to offer. Very boring, not the greatest places to eat on 17th Avenue. Breakfast was o.k. Positive notes were the room was very clean and cleaned each day. Wifi was excellent. Staff are incredible, can't do enough for you. They were so nice, it was hard to tell them we were not happy with our room. Parking is included which is a real bonus being so close to downtown. For the cost of the room we have stayed in much better rooms for half the price, very disappointed, we will probably not stay here again.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Angela R, Thank you for taking the time to provide feedback! I am happy to learn that you found our staff very helpful, excellent WIFI, free parking and very clean rooms. I would like to apologize for not exceeding your expectations regarding the bathroom and closet. We are addressing these in our upcoming renovations; the closet doors will be enlarged as well as replacing bathroom doors with barn style doors. . I do hope that you informed our staff of your difficulties in your room at the time of your stay so that they could rectify the situation, we are always here and happy to assist We admittedly were very surprised by your comments regarding our beds, as we receive excellent reviews on our pillow top beds to the point that we have had several requests from guests who wish to purchase these beds through our supplier. Please feel free to contact me directly at 403 228 6900, as mentioned, we are here and always happy to help if ever you have concern, we welcome the opportunity to resolve any issue you may have. Best regards, George Dahbour General Manager

"good chain hotel with good location"

4
04/10/2015

The hotel has a good location with free parking that is very unusual at downtown. We had a room with a full equipped kitchen. From the hotel it possibly to walk 300 meters to the free transportation to the city center. Good location, helpful staff and convenient price

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear benjaminModiinIsrael, Thank you for taking the time to complete a review of our hotel! I am happy to learn that you had an enjoyable stay and look forward to welcoming you back soon. Regards, George Dahbour General Manager

"Excellent!"

5
28/09/2015

Helpful staff, lovely big too. With two queen beds and fully equipped kitchen area. Comfortable, clean and easy access to shops and restaurants. Only the breakfast was sub standard but hey, no big deal. Free wi-if and parking which is easy to access. Taxi to airport should cost no more than $45. Would recommend and would stay again if visiting Calgary.

calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear mausie69, Thank you for taking the time to provide feedback on your most recent stay at the Best Western Plus Suites Downtown! We are happy to learn that you had an enjoyable stay and look forward to welcoming you back. Regards, George Dahbour General Manager