Best Western Plus Suites Downtown

[good] Very spacious room with a nice kitchenette. The breakfast was basic but tasty. The laundry room (7:00-23:00). $2.25 each for washing machine and dryer. Laundry detergent was $2 at a vending machine in the hallway. Local bus stop is right in front of the hotel which was very convenient. 15 min walk to the C-Train station. Lots of restaurants on 17th ave. 5-10 minute walk, depending on how far you go. [bad] TV screen and the bathroom mirror were very dirty. We could see they "cleaned" them but with a dirty wet cloth because there were streaks all over. So was the window. It is a shame because we got such a nice big window and all so dirty. Some homeless looking people were hanging out in the hotel lobby. One guy approached me when I was looking for the laundry room. That was awkward. We were not sure if they were hotel guests but we also saw them in the elevator and they got multiple "luggage" which were actually garbage bags. Also, some woman who attempted to get in the elevator with us was escorted out by a police officer.

Great location. Easy parking. Clean comfortable rooms with everything we needed. Access to wifi and an office for printing which was very handy.

Our executive king room on 14th floor was spacious, very clean with a great view over Calgary's skyscrapers- especially nice lit up at night. All staff encountered were friendly and professional from the employees at the front desk to the young lady working in the breakfast room. The location of the hotel is very convenient within easy walking distance of many excellent restaurants on 17th ave. This was our 2nd visit here and we look forward to returning in the future

Amazing. Easy to find even in downtown Calgary. 15th floor views incredible. Full kitchen in room. Free parking. Cool, comfy and cozy rooms. Slept like a log. Great places to eat within walking distance. Dollarama for drinks and snacks 50 yards away. Incredible 180 degree sauna!!! You CANNOT GO WRONG!!!

This was our second stay at the Best Western Plus Suites in Calgary. We really enjoyed it 2 years ago but since then there has been a lot of renovation and it is now even better! It is in an excellent location being only a 15 minute walk from the free tram which takes you into the centre of the city and a 5 minute walk from 16th and 17th Avenues which have great restaurants and shops. There are two supermarkets 5 minutes walk away. Parking was easy and checkin was quick and efficient. Our room was huge with everything you could need including a kitchenette which had a hob, microwave, fridge, coffee maker with supply of pods and well stocked cupboards with crockery and plates. The curtains were blackout and the bed was wonderfully comfortable and very large. The bathroom was equally good and had a bath and powerful over-bath shower. There was a large closet area and safe. The TV was large and included access to numerous channels and online channels. The free breakfast was very good with large choices of hot and cold food. All the staff were very friendly and helpful. This is an excellent hotel - one of the best we have ever stayed in - and we will definitely return.

Friendly staff very helpful staff pretty good brackfast used my points for the weekend no problem

I had an awesome stay for two days. The staff were very friendly. The room was great The bathroom was very nicely set up. The hotel itself very inviting. and very well kept I would recommend this hotel. it's an awesome place to stay in the downtown easy to get around walking Uber and transit. I'll be back again soon.

All staff were very helpful and nice. Rooms looked great, over all, my stay was great.

Awful, bad communication from staff. No accountability for parking or vehicles being towed. Hard to navigate if you're not used to downtown. It's skety in the area. We had to leave at 6 am to be sure our vehicle wasnt towed and we had to keep checking to make sure it didn't get broken into. Staff didn't care. Couldn't communicate well, when asked about a consession stand we were told there is an old vending machine in the basement of the building. Creepy. Asked for a quiet room and they put us next to the elevators. When calling to book we were quoted Way higher for a smaller room than booking online with their website. Sketchy.

I stayed at the Best Western Plus Suites Downtown while on a business trip to Calgary in February 2026. When I checked in, I was greeted at the front desk by Anna. Anna's warm welcome really set the tone for my entire stay. Anna was friendly, cheerful, helpful, and professional. The room was clean had all of the amenities I required. I highly recommend this hotel. Dyakuyu Anna! I will definitely go back.

Large,clean rooms with excellent front dek service.

We stayed on the top floor in the Jacuzzi suite. The balcony with the view was awesome, although I didn't like the shared balcony. Would've been nice to have been able to leave the blinds open without worrying about a neighbour walking by. We had a fairly nice view. You could see the mountains on the left and then the city on the right. The little window in the room also provided a nice view. My first impression of the room was really nice big windows, nice view. Windows look very old and were quite dirty. The sofa is very outdated amd appeared stained. The little kitchenette was nice even had a dishwasher. The bathroom shower was a glass, walk-in shower didn't try it, but it looked nice and modern. The toilet was annoying because it was very loud and had to run for a long time every time it was flushed. The tub was nice and roomy. The bed was comfy, but I was pissed right off to get up in the morning and see the bed mattress protector was absolutely filthy. Stains all over it. Both the elevators were in working order and quick. The breakfast was OK. I didn't see any hash browns, but they did have lots of bacon eggs, waffles ect. The location is really nice. There's a Dollarama within two minutes. Same with Tim Hortons. There are many places to walk walk around and eat. We went walking on Saturday night downtown and there was a lot of entertainment/bars close by. The staff were very friendly and accommodating check-in and checkout was easy.

The location of this hotel is excellent. Right on the Beltline with easy access to 17th Street which is a very lively street. I had a room facing the parking lot on the upper floor. The sunrise view is fantstic.

We had a short stay this week and came away impressed. Awesome location walk able to all the action on 17 Ave and only 10 block to Stampede grounds. Older hotel but updated, our king room was very spacious with a small kitchenette. Breakfast had the usual complimentary offerings, staff were all very friendly, and prices reasonable. It was perfect and I would stay here again when visiting downtown area.

Location is ok, away from most of the homeless/addicts which are everywhere in Calgary. It took about 10 minutes to walk to the C-Train free zone. I was on the 15th floor which had great city/skyline views. The suites are exactly as shown in the photos, very big with a living room, kitchenette and bedroom. The decor is a bit dated but this is common with BW hotels. The bathroom was quite big with a bath and shower (I was traveling on my own, families may not feel the same way), and the water pressure was fine. The kitchenette had a kettle, toaster, oven, microwave and so was good. The water in the room tasted weird so I had to go to the ground floor for drinking water - bring a water bottle. The gym was extremely small. The sauna was mostly switched off when I went to use it, and the door was broken so didn't fully shut meaning it never heated up fully. It took so long to heat up I only managed to use this once during my stay which was a shame, as without a pool there wasn't much else to do. Staff were nice. Breakfast was good with sweet/savoury options. The savoury options alternated each day.

I'm in town a fair bit for various reasons and this hotel has been my favourite so far. Really friendly staff, things feel clean and updated, the breakfast buffet is quite nice. My rooms are always comfortable and relatively quiet. Really impressed.

The location is great. Our room was room 960 on the 9th floor. It had two queen size beds, a big desk, a kitchen table and chairs and a kitchenette. The size was great. The bathroom was ok but a little tight. When you go in, you must go to the side of the toilet or behind the door to actually close as it layout is very awkward. If you sit on the toilet you cannot close the door so i stead of these doors, they should invest into pocket doors. The shower head water pressure was a bit low. There are laundry/drier facilities which we used once. They take coins(bring your own pods and dryer sheets). The breakfast was very simple but hood enough for this type of hotel. There were two types of (buffet-style) breakfast alternating from day to day. No veggies, but apples and oranges available. Coffee, tea, juice, water, eggs scrambled or omelette, plus boiled , toast, bagels, muffins, bacon, sausages, oatmeal, make yourself yogurt station parfait, make yourself waffles, milk, cereal. I wish there were fresh veggies available. There is a sauna and a gym which we did not use do to leaving very early each day on our tours and coming back late. Front desk staff - fantastic. Thank you! However, the house cleaning was not so good. Beds not made well, some products not replenished so we had to write a note next day. Used bottles of shampoo or conditioner not-picked up from the tub any day! These things should be noted, but overall, a g

Diana is an absolute angel. I arrived after an overnight flight while sick with the flu, and she went above and beyond to check me in early. She was so kind and accommodating — truly a lifesaver. I don't know what I would have done without her. I really, really appreciate the exceptional service.

Diana was exceptionally friendly and professional. Her warm smile and great service made our stay unforgettable! thank youuu

Location to the lively 17 Ave is less than a 10 minute walk. Superb restaurants within walking distance. Wonderful staff in the hotel.

Very good hotel. The location is very close to the city centre. Special thanks to Diana, the receptionist for her warm welcoming, her precious advises to discover the city and for booking a shuttle for the airport.

Just checked in. Diana was the person at the desk. Outstanding, friendly service. The room is excellent, more than I had planned for. I expect to really enjoy my stay in Calgary.

Stayed for 3 nights with many rooms and the staff are very helpful with bookings, check in and check out. The hotel has kitchen with free breakfast and their breakfast dining area is very well maintained. I like their 24 hours accessible coffee machine. Abhinav from the front desk has been very helpful and professional to deal with. Antenie is also helpful. Thank you Best Western for taking care of our stay.

Pleasant last minute stay in Downtown Calgary. Clean hotel. Comfortable bed. Decent breakfast included. Staff friendly and helpful. Room had small kitchenette with cooktop and refrigerator. Easy to walk to area eateries.

This hotel was a solid stay. The staff were incredibly friendly. The breakfast was a highlight with a large breakfast room. The beds were very comfortable and the a/c worked great. Would definitely stay again. The only thing to be improved on is that our room could use a deep clean. The linen and everyday stuff was all clean and wiped, but the bathtub grout was pink and a bit of pink mold coming in the bathtub corner. The bathroom plug could not be used as there was so much hair in the drain it wouldn't seal. The mirror was covered in so many kid fingerprints it was not useable from waist height down. Might be time for some deep cleaning of the rooms. Overall great stay though.

My wife and I stayed here the last week in June. The hotel is quite far from the centre of Calgary, a good 30 mins walk and has some blocks next to it that are unoccupied and surrounded by fences so initial impressions are it's not great.However, it was a convenient location, our suite was large with a super comfy bed, and a fully equipped kitchenette. The breakfast provided free of charge was a good start to the day and kept us going. All reception staff we encountered were friendly and helpful. There is a large Safeway nearby which is very handy. It is worth leaving the front of the hotel and turning left and walking down to 17th Street for restaurants and bars. We only found these on our last night and the place was jumping. Unfortunately, when we booked we were not aware there was a Rotary convention in town so our first three nights were a lot more expensive than the last three. C'est la vie!!

Reasonably priced hotel in Calgary. Room amenities were good and the room was well cleaned. Don't be put off by the exterior of the hotel. The inside was fine. Only recommendation would be to park in the underground lot as the night we were staying there a car had one of its windows smashed and contents taken. Sadly, Canadian cities once used to be safe or not anymore.

The hotel is well situated with plenty of cafes, restaurants, a supermarket , a bottle shop within a few minutes walk. The room we had was renovated, had a kitchenette, good air conditioner, and a very comfortable bed. Tv in the living room and bedroom, safe, microwave, iron and ironing board. All staff we encountered, reception, cleaning, kitchen and maintenance were all friendly and helpful. Breakfast room was very clean and had a good variety of items to choose. It's not a full on buffet but you could choose cereals, waffles, eggs, hash browns, toast, juice, tea, coffee and yoghurt with berries and muffins . Plenty of choice for all tastes. Would thoroughly recommend this hotel. We travelled from Australia and stayed here 4 nights.

The location of the hotel. The hotel is located in the Calgary beltline and therefore easy access to downtown, river, stadium and restaurants. Lots of choices for complementary breakfast which includes hot breakfast, waffles, cereals, muffins, juices, etc etc. Friendly staff.

I have never been disappointed by a Best Western but this one was definitely the best one I ever stayed in. A large room with full kitchenette, everything very clean and the breakfast had all the choices I could wish for. And friendly service!

Deanna and Anna at the front desk demonstrate a high degree of professionalism and are always there to assist. Their friendliness and kindness always help us feel welcome. In addition, the rooms are quite spacious and comfortable. It is in a convenient location as well, just steps away from tasty restaurants and neat boutiques.

A great hotel and good location, many areas were very noisy due to drying fans and dehumidifiers because of fire sprinklers going off before we arrived , had a few cleaning issues in the room of which I informed the hotel about . The breakfast was good .

We stayed at this hotel very recently (March 27-30). On the morning of the 29th, we got woken up by the fire alarm due to a fire in the lobby of the hotel at around 430am- We had to wait outside of the building until firefighters gives the clearance. We eventually got back to our room by 6am. After the incident, there was no water in the building, no television signal and no phone calls or emails from the hotel acknowledging or apologizing for the incident. You would think that given the inconvenience, they will at least send an email to all guests apologizing but none of that happened. An absolute disregard for the discomfort to the guests. Prior to check out, I asked if the hotel will give some kind of discount as a consideration but I was told to email the manager. In my opinion, the hotel should have been on top of it but to date, no email of any sort has been received from Best Western. I have stayed at many hotels and this experience has left me feeling that I will never stay at this particular hotel/location again. I felt unsafe and not valued as a guest and I will never recommend this particular location to anyone either.

The staff are amazing. They are super friendly and always have a smile on their faces. The breakfast has a great selection. Something for everyone. The hotel itself is very clean. And with the recent updates being made, the rooms are quite bright and comfortable. The rooms have everything you need from a fridge, to microwave, to cutlery. Highly recommend a stay here. It's a home away from home.

Great Stay in Downtown Calgary! I had a wonderful experience at this hotel. The value was excellent, offering a wide variety of room types to choose from. Customer service was top-notch, and as an elite Platinum rewards member, I was upgraded upon check-in. The breakfast spread was impressive, with both hot and cold options, and the breakfast attendant was always on top of refills, keeping everything clean and tidy. A special shoutout to the gentleman who checked me in (unfortunately, I forgot his name) – his customer service was exceptional. When my phone charger stopped working, he kindly gave me one to keep, saving me a trip to the gas station. Though my room was a bit older and showed some wear and tear, it was still very clean. The hotel is undergoing renovations, but the workers kept noise to a minimum, and they were courteous. The hotel is located in downtown Calgary with affordable, secure underground parking. I'd definitely stay here again for business and highly recommend it to others!

The staff were friendly and helpful, I was surprised that the renovations were finished for the most part, our room was not the cleanest,& apparently was newly renovated. The exterior of the building gave it a unwelcoming vibe as far as cleanliness.

The BW is well-situated for the business traveler (though my daily walk to the office at -28 was a bit chilly!). Diana, at the front desk, was lovely - she allowed us early check-in as our flight had arrived well in advance of the check-in time, and due to the frigid temperatures, we did not want to have to venture too far. The BW complimentary breakfast was much appreciated and offered a decent range of options. Great coffee! The suite was spacious and clean. It was a little challenging regulating the temperature of the suite, but I am certain this was due to the extreme temperatures. We had intermittent issues accessing the internet via the wifi, which was a bit frustrating when trying to work, but the staff were quick in trying to resolve the issue. I would not hesitate to return to the BW Plus Suites in downtown Calgary. Loads of restaurant choices, pubs, and coffee shops within a stones throw.

This hotel offers good value. The location is good, the rooms are very large and the beds are very comfortable. The complimentary breakfast offers a good selection including real oatmeal which I appreciate. My only negative comment is about the bacon. It was extremely thin, wafer thin slivers not slices and rock hard. I'm sure most of it needed up in the garbage, I know mine did. Best Western should look for a new supplier for this.

For location and cost - this was a great place to stay. What's important to us is a clean hotel in a convenient location and that's exactly what this is. The rooms are a bit dated - but it doesn't bother us a bit. The price was great and came with a free breakfast that had lots of options to choose from. Every employee we encountered was very friendly and helpful. The underground parking was also a nice feature and is free with BW membership. Great restaurants are within walking distance. We would 100% stay here again on our next visit to Calgary.

The building is old and old....room heating Gan is working every 5 minutes all night making weird squiking sound. Horrible sleep I ever had..never want to come back here. worst times 1000 sleep and I strongly recommend do not come thus location.

We have been bringing in musicians from Ireland for over 30 years. On Nov. 14, 15 and 16 we had several Irish musicians staying at this hotel. These people were finishing a 12 stop USA/Canada concert tour. They said this hotel experience was by far their best one, location to 17 Ave a big plus of course, excellent breakfast, lovely renovated rooms, quiet; they commented that any staff member they encountered was superbly professional and extremely helpful. We have already musicians in here for 2025.

Great location, 20 min walk into town or 15 to the tram station. Area is ok, a few druggies about but always felt safe enough. Security is reassuring which I imagine is to keep undesirables out. Free parking in secure underground car park is great. Coin operated laundry room which we used. Breakfast OK but can get a bit crowded. Rooms good, ultra comfortable beds,fridge,hob and microwave. We had a rear facing room with great views of the city and probably a lot quieter than the roadside ones(albeit they had a balcony) Rooms made up everyday .

Great location, very clean, welcoming staff; breakfast and parking included. We stayed here with our daughter as she is re-locating from Vancouver to Calgary. In September we also made a trip to Calgary for the same reason. We stayed at a different chain that we generally frequent but we were not happy - and it is a much higher priced chain, so we decided to try this Best Western. We had such a great experience here - every staff member we encountered was happy and helpful. We had housekeeping everyday - something we were no longer used to, but it is so nice. We are tidy people, but just to have someone refresh things and replenish things like toilet paper is a welcome change for us. The location is fantastic for everything downtown. And the hotel has many different suite options if you're looking for more space. We highly recommend this hotel. We will be back and we will be trying Best Westerns when we travel from now on.

My husband and I spent 2 nights at this hotel. The room was quite spacious and clean with a kitchenette with sufficient utensils that we could have prepared meals in had we wanted to. There was complimentary onsite parking. There were restaurants located about a 5 -10 minute walk from the hotel. The hotel was located about a 30 minute walk from the main downtown area. Breakfast was included in the room rate but it was barely edible. The quality of the food was extremely poor, bordering on inedible, e.g. the eggs tasted as though they were made from powdered eggs, the only cereal available was very sugary with no high fibre cereals on offer. We found the breakfast at this hotel inferior to any other Best Western Hotels we have stayed at. On checking-out the receptionist asked my husband if he had enjoyed his breakfast. He answered “no, I didn't”. She completely ignored his response and just proceeded with the check-out process. After leaving the hotel, we were sent a survey which I completed expressing our disappointment with the breakfast and lack of response shown by the receptionist. We received an auto generated response from the General Manager from a no reply email address which did not even address our feedback. Quite frankly we were disgusted that they would ask for feedback and then not even have the courtesy of responding directly to the concerns. A few days after leaving the hotel, I rang regarding a concern over the account. I spoke to the front office manager who was very courteous and undertook to follow up. My husband had a number of other calls and exchanged emails with this person and the matter was resolved (this would have been a 1 star review except for the fact that this person was so helpful). During my conversation with the front office manager, I mentioned how disappointed I was with the General Manager and asked to speak to him. I was told he was not in the office, so I asked if he would get him to ring me. Needless to say that although it is now a couple of weeks since I made this request, I have not heard from the General Manager. It would appear that he is totally uninterested in customer feedback. I am at a loss to understand why they ask for feedback and then show no interest in the response. If we visit Calgary again, we will choose another hotel.

We had a good experience here at this hotel. It's a good location in terms of being close to downtown but not paying downtown prices. There are numerous stores and restaurants in the area. Parking is underground, which made us wonder a little bit of how safe the area is. We had no trouble though, as we walked around the area. So, it may be more of a space thing in a city. The room was clean and recently refurbished. As in most hotels, the towels are thin. Breakfast was actually pretty good for this level of a hotel. They offered eggs and some type of sausage or bacon each day. Each day, it was different type of egg. On the weekend, they offered very yummy fresh mixed fruit salad. The customer service was excellent. We were warmly welcomed by a kind and helpful man the first night of our arrival. We realized my husband left his headphones in the safe. When we called back, the same man (I think) sought to find them for us. It took about 8 days for him to locate them and he took the time to call us back. I was impressed with that level of customer service.

Our group had an incredible stay this weekend! Rohan, the sales manager, provided exceptional service as our main point of contact. He promptly offered us a great deal, answered all of our questions, arranged bus parking, meeting rooms, and accommodated our special requests for early check-in. He even booked a restaurant for our evening dinner. Rohan truly went above and beyond, offering a one-stop-shop experience that exceeded our expectations. The front desk staff was also fantastic, ensuring smooth check-ins for our group. However, there were some areas for improvement. The breakfast room was small and there was a line, especially on weekends. Guests should have more time to enjoy this important meal without feeling rushed. While the renovated rooms were lovely, those on the remaining floors could use a refresh. Despite these minor issues, our overall experience was outstanding thanks to the exceptional staff like Rohan, Abhina (apologies if misspelled), and the breakfast team. We will definitely be returning in the future!

In a two BDRM suite one of the BR doors didn't close properly and that rooms lamp didn't work. The LR didn't have enough seating and the AC blew directly into the face of the person sitting on that side of the sofa. The space needs a refresh. The breakfast was average. The two upsides, the front desk staff and free parking.

The staff was great, very polite and understanding. The breakfast so good, room was clean and very comfy. I stayed in another other that only gave me one towel knowing that we were 2 people, my partner and I, here I received everything that we needed and on point. The hotel is in downtown so you have everything close. I would totally come back.

The hotel feels tired and dated and is in need of a refresh. Its conveniently located for walking into downtown, and plenty of free parking. The 2 bedroom suite with a sofa bed was perfect for our family. Breakfast was OK not a wide range of hot options.

good location walkable to various bars and restaurants. we stayed in a 2-bedroom room and the living room was surprisingly spacious and overall it was a comfortable stay. parking was easy. bed was very comfortable and breakfast was pretty good too!

Fantastic location. Walking distance to nearly everything including Calgary Tower. 17th ave has a multitude of restaurant choices and is very close. Beautifully renovated rooms. Very friendly accomodating staff. This is our "go to" Best Western in Calgary.

We found Best Western Plus Suites Downtown Calgary while looking for a decently priced and rated room for an Alberta trip. We knew going in the hotel was undergoing renos but our room was still very comfortable even with some updates needed. We knew there was no pool - not a pool person anyway. We knew there was free parking with a direct booking - we are BW members so got a great rate and free parking. We knew there was a free breakfast - typical hot breakfast fare and was adequate. (there was gluten-free cereal but wished there could have been a GF bread option upon request). We knew it was exactly where We needed to be in in SW Calgary - close to lots of restaurants and bars, with easy access to everywhere. Best of all was the price! How often can you find a Queen suite with kitchenette for $348.26 total for two nights in Calgary? We were very happy with our selection. Thanks for a great time!

Good check in and check out. Pleasant , helpful staff. Very good sized clean room and kitchenette. Comfi bed and pillows. Large bathroom. Also had a sitting area. Room and corridors very dated which was ok but blinds at both windows had holes in. Breakfast was basic but nice and adequate. Good choice of foods which were regularly topped up. The girl in the breakfast room was very helpful. Near a large Safeways if you wanted food to cook yourself. A good option for a budget break because of the size of the room and the kitchen amenities.

The management team are cheaters, they charged us even after cancelling the reservation. One person confirmed the cancellation, we didn't get email confirmation, another male (Indian guy) with poor professional expertise gave us a run around. Don't recommend this hotel!

Still a downtown option, only because of lowest rates. Still a dated hotel and the price non stampede was decent but not worth it during stampede. Bathroom not very luxurious and air conditioning is not great.

It was ok but the food for breakfast was the same every morning, no variety, boring. My mother's room had a dripping sound for one night. I guess it was the dripping sound caused by the condensation water from the air conditioner leaking from the pipe. It really affected my mother's rest for the night. However, after reporting it to the staff on the second day, it was quickly repaired, which is still worthy of recognition.

You know how sometimes you really want to like a hotel but the hotel just can't get out of its own way when it comes to providing a great experience? That's the story of Bestern Plus Suites in downtown Calgary. We are spending our seventh and last night at this hotel. We picked it because it is well located in downtown Calgary, just steps away from 17th Ave restaurants and nightlife. Better still, the hotel is a true suites hotel We stayed in two different rooms but both of the same layout: a large living room, a small galley kitchen with dishwasher, oven fridge, and microwave, and a small dining area with one bathroom and two bedrooms each with King Bed. There is a flat panel tv in the living room, and another in the main bedroom. the living room and each bedroom has its own air conditioning, but more about that in a moment. The decor is fairly dated with somewhat uncomfortable chairs and sofa. The hotel is starting a major renovation so that may get better. There even appears to be a balcony! parking is available and included in the prices which are quite reasonable i.e. under $300/night. A modest breakfast including eggs and a meat is also included though we did partake more than once or twice. The free WiFi is quite good. So, what's not to like? Well there were a series of issues that just never resolved. the balconies are not actually accessible and the balcony doors don't open. In fact there are no windows that open anywhere in the unit. In one of the units, the balcony door was unsafe with the framing around the glass having come loose. But who needs to go outsid if you have air conditioning. Ah my friend let me tell you about the a/c. In each of the units where we stayed, at least one of the 3 a/c's malfunctioned. Sure the fan came on, but no cooling. In the first unit, the hotel sent a guy to have a look, when we called. He fiddled a bit, the fan came on and he said voila! (well he was eastern European so he didn't say that but his expression did). We nicely pointed out to him that all he did was turn on the fan but no cold air was coming on. Some more fiddling followed and the maintenance guy gave up and said that not the next day, but the day after, someone would come and fix it. Bad enough that we had to wait a day, but actually no one ever came before we checked out to visit another part of Alberta. Fast forward to our return to the hotel a few days later. The new hotel suite had 3 working a/c's until the one in the master bedroom gave out in the middle of the night. We called that evening and a young man came and fiddled with the a/c and determined that it was beyond his expertise and that someone else would come. Our old "voila" friend showed up the next morning early and was unceremoniously told to return later. He did, but we were not home and so he did his "voila" trick again. He turned on the a/c in the wrong room, it worked and he left! We will sleep for our third night without a/c in the master bedroom. Thanks for that BW Plus! For those of you interested in a more technical discussion of the a/c system, Best Western cheaped out and uses a thermostat that does not have separate heating and a/c buttons. So if you cool to say 18 (65F for our American friends) in the night and set it to 20/68 the next day, the heat comes on! Also, most thermostats have a 2 degree range so that if you set it to 18/65 it will cool to 18 and won't come on again until the room hits 20, but not here. The a/c (or just the fan in the malfunctioning a/c's) come on for every degree change creating an endless barrage of noise all night long. and sometimes if it cools one degree too low, the heat comes on automatically and the room stinks of burnt plastic. A few denouement moments: The ancient 40 year old dishwasher in our second unit did not work. Again, the young man who fiddled with the a/c also fiddled with the dishwasher and gave up. We washed dishes by hand that night, though the hotel did fix that issue the next day. Be careful about the hot water; its gets darn hot instantly; not recommended for small children. Also, housekeeping was really spotty. Too often the housekeepers would come in, drop off towels and leave. That's not really the way its supposed to work. Today the room was cleaned. Better late than never! As I said, we really really wanted to like this hotel but we had a frustrating stay. I would probably give this hotel another chance after its renos but the problems with service and attention to detail won't be fixed with a makeover.

Was really comfortable and clean. Decent size room for our family of 5 and love the variety of options for breakfast.

Very clean and spacious room with lovely kitchenette. Like being in a well-designed studio apartment. Loved the desk and the table. Luxurious pillows. Staff were exceptionally nice. Breakfast buffet offered so much.

The front desk staff was amazing, very helpful and caring. The rooms were nice and breakfast was included too!!!

We booked this for our family of five for a stopover in Calgary on our Alberta vacation and while the location was great, room (suite) was a fantastic size, but there was a clear lack of maintenance on the room itself. The sofabed was completely broken, air conditioning didn't work in one room, and with a family of five the internet limits on devices was disappointing. I can see that the lobby has been completely remodeled and my hope is that the floors follow suit which should fix a lot of the issues we had. I wouldn't stay again as it stands, but would consider it if they finish their remodels and repairs.

Thank you for the great stay! We will surely be back! Rooms are clean! And oh your shampoos and conditioner are awesome! ❤️❤️❤️

I would definitely stay here again. The location is wonderful-- close to restaurants, grocery stores, and a nice walking distance to downtown and the river walk. I loved that breakfast was included. The receptionist who checked me in and out was very helpful.

I stayed one night. The check-in process was smooth and the front desk staff were very professional/friendly. The room was very clean, the bed was comfortable, and everything worked. It's not overly fancy but for the price, I couldn't have asked for more.

I have never encounter hotel staff so kind and accommodating. We had a number of rooms (10) all were great with a fridge, stove, seating area. Breakfast had a nice selection and the staff there were always on hand wiping down, filling and cleaning. staff a front desk were polite an accommodating. best wedding hotel ever! All staff seemed genuinely very happy to help in anyway possible. Gave me the impression it was a very good place to work.

Love this hotel! Always stay here when I'm in Calgary. Great staff, very friendly and caring. The hotel is a few shorts steps away from so many stores, a gas station, circle K, and lots of different places to grab a bite to eat. Lots of local parks around too! The stunning view from the top floor, will leave you wanting more!

It was such a nice experience. Superb service, friendly staff, and the room was very cozy to stay in. The location is ideal and you can take a walk around downtown easily from here. The suites are spacious and are great to work from if you're coming on a work trip.

I really enjoyed my stay here , comfy bed ,view of downtown , great kitchenette with double burner on counter , microwave and fridge ,kitchen table and couch.

This hotel is pretty good and a decent deal on time of the business and the location is adequate. The room and the kitchenette are well-factor. There are good adequate water supply for the shower. The bed linens and pillow smell clean. Keep it up.

We stayed for five nights and there was the good and the bad. The good, great location, very nice staff, and a great breakfast everyday with a number of choices. Many restaurants nearby. Check out Johns pizza arcos the street, the Noodle Box (delicious} , the BBQ chicken place next door and many others. Also use Calgary cab just $41 CAD flat rate from the airport. Now the bad There is construction going on inside the hotel every weekday between 9-4 PM. If you are planning to work or spend time in your room during this time it will be hard to concentrate. We were on the second floor, construction is on floors 8,9,10 and we could hear it all continuously. There are similar priced properties nearby so its your choice. Lastly if you do stay here and book just a queen room it will be on the second floor and the rooms there are dated and barely presentable. So at the very least ask for one of the refurbished rooms. It's your choice. If they had offered us a newer room upon check-in it would have made for a nicer stay. I understand they need to upgrade the property, but it would be better to, stay hereafter completion.

When we checked in we were upgraded to a suite which was nice. The room was very large, quiet and the bed was super comfortable. The rooms and halls were very dated but it looks like they may be starting renovations soon. The bathroom and bedroom were clean but the living room area could use some TLC. We had an ice time and the free included breakfast was good with quite a few choices. You do have to pay for parking, $20 either over or underground. Overall we would stay here again.

This hotel is going through renovations. I wouldn't stay here til completed. It's very dated, old and grimy. Rooms are not super clean. Double queen room we had was large and quiet. Location to Saddledome was perfect

Due to internet glitches I accidentally booked twice for the same room 10-12 months in advance. When our plans changed I logged in to Best Western and cancelled the only booking I saw there and the only one I was aware of. Unfortunately there was another booking I was unaware of for which I received no emails regarding my upcoming trip in the months prior. I was charged the full rate as a no show and numerous calls to Best Western established it's the hotel's decision whether to send automated emails regarding upcoming trips and to charge or waive fees. Unfortunately Best Western Downtown Calgary are definitely only interested in their bottom line. Book directly with this hotel at your own risk! I should have listened to all the negative reviews and never booked!

This is our go-to hotel anytime we come into Calgary. Friendly and welcoming staff. Great location. 2 blocks from 17th Ave and walking distance to all things downtown. Nice rooms, comfortable sleep, and a delicious breakfast in the morning.

Good place near to the downtown, good breakfast, excellent staff members service. The view of my room was really nice. Good space in the parking lot. I am wondering if they can extent the restaurant hours or put some drinks machines.

This hotel is in a very ideal location, really close to the school the basketball tournament was at, and close to the brewery that we went to to watch the Oilers hockey game. We were able to walk to both

I am reviewing this hotel knowing that it isn't a 5 star hotel. I was looking for a 1 night, business trip. The staff was extremely friendly, and accommodating. The hotel is in a prime location, easy on sit parking but also free after 6pm to 9 am and free on Sundays. Tons of restaurants, coffee shops etc. breakfast included. I got a rate of $160 (not including taxes), so much better than the Delta where I stayed the night prior. No significant other amenities, but I wasn't looking for that so rated this place based on that. Very comfy bed, great kitchenette and desk as I had to work. Bright room with a view. Will definitely return here.

The rooms smell like old granny room, carpets are not cleaned, rooms are very old, not worth the price paid for it, beds were not comfy, all the bedding was full of lint, i regret, i would pay extra next time n choose other good ones nearby

Booked via BW for 125$ BW member rate per night, 2 nights. Arrived about noonish and room was ready. I got a nice suite with queen bed, sofa, well appointed kitchenette, good bathroom, decent view. The parking is free at the hotel, with both outdoors and underground parking. Gym was decently appointed, sauna room, no pool. Breakfast was decent, buffet with scrambled eggs, bacon, beans, breads. Well located, close to plenty of restaurants and some transit.

We checked in late at around 22:00. The room was a good size and a bit dated. I was greeted with lots of hair on my bed which was disappointing. It had good amenities. It had a sofa bed and 2 large beds that were comfy that one did have a lot of hair and the sitting room also has a television. The Breakfast was decent but it did the job for a weary traveller.

Loved the kitchenette and Keurig coffee maker. Room also had a desk and coach. Bed was a bit hard but was satisfactory. Full breakfast was great but the Eff omelettes were just OK. Would definitely stay again.

We booked group in November for our students. I must say that there are very few places where we get flawless experience from start to end. -BestWestern in calgary downtown is one of them for sure! I must mention Rohan who was very efficient sales rep. He offered us great rates, coordinated guest list from three different locations as the students were coming in from Europe, US and Canada. We were offered breakfast room for our evening dinner pickups and upon request the Rohan managed to open breakfast room for us at 6AM on weekends. Front desk staff Abhinav, Ana were very friendly. We came to change keys multiple times and they were patient. Sorry about that folks! We will come back to this lovely place for our next MSA and hopefully their renovated rooms will add on a cherry to the cake. Thanks Rohan and team....

This hotel is in a good location, walk to lots of good eating places in minutes. Didnt have breakfast this time but i always stay here and its always been good. good view to keep an extra eye on car . they have under ground parking too if you prefer.

Nice hotel. Friendly and helpful staff. The room was comfortable, clean and spacious. I liked having the little kitchen area. The staff in the breakfast area work very hard to keep everything restocked and clean. Would stay here again.

Great Location, mattress top covers require cleaning, basemnt prking was very musty ! Pro's , great location, spacious / ample room to move aroun in , check in fella was pleasant offering bottles of water upon checkin as BestWestern Platinum members !

Hotel is just ok and clean, staff was friendly! 15 minutes walk to the core of downtown. Neighbourhood was kind of convenient and safe. Safeway and shoppers were close and you could walk there. Breakfast was ok.

We stayed 3 nights at this hotel. It was in an excellent position near a vibrant area of Calgary - packed with restaurants supermarkets and shops. Parking was easy and secure and checkin was quick. Our room was large and had numerous features including a useful kitchenette and refrigerator. The beds were very comfortable with numerous pillows to choose from and the bathroom was very good. There was a safe and excellent free internet. Breakfast was very good (sadly, though, using large amounts of disposable plates and cutlery rather than reusable). The rooms were very clean but the hotel is getting quite dated with rather gloomy corridors with very used carpets. This should improve with a planned refurbishment. Overall this is a very good choice for a hotel in Calgary and we will definitely return.

Room clean, service good, staff helpful, underground parking good and safe, near restaurants and stores, good neighbourhood, traffic easy to deal with, hotel make it easy to get to airport if needed, very satisfied.

I had a unpleasant experience at this place with additional charges which was never informed to me while booking and before visiting. The Official website is old school and that's why I booked not from the official website. The GM and management is not at all bother about surprises occurred while check in and does nothing to help us out to create a better experience. If I would provided an option, We really have better options in downtown to spend a pleasant night then this hotel. I'll suggest you to avoid this hotel at all the cost if if it's a special time.

very nice property located within minutes of downtown. Free parking included!. Amenities were all operational, functioning and easy to use. Well managed property and lodging don't miss this one when in downtown Calgary

Comfortable hotel within a 20 - 30 minute walking distance of downtown. Nice rooms with good amenities for making a hot drink or heating up and eating a pizza. Staff were very friendly. Appreciated them allowing us early entry to our room without us even asking.

You may expect the following based on my personal experience in 2023 mid-August: Check-in time may be postponded until 5:00 pm due to delayed housekeeping. Decent clean rooms, but may have tiny dirty spots or blood stains on the bed sheet/pillow. Extremely friendly and accommodating staff at the front desk.

Hotel is under renovation. Our room was renovated and is comfortable. We had a 2 bedroom suite and was great for family of 5. The drapes needs to be changed as they have holes. Overall stay was great and the breakfast included in stay was a bonus. Good selection. Could add some fruits for breakfast.

Hotel is great location - centrally located in Downtown Calgary. Price is excellent. Has convenient and free parking. Offers complimentary breakfast. Room is clean and has stove top, fridge, microwave with a few dishes. Great place to stay. A secret little gem that is undergone renovations to be even better. Hopefully the prices will not increase....

We spent our first night here arriving in Alberta . After we travelled around we booked our last night somewhere else . The rooms are outdated , terrible carpet from the 70's that looked dirty . Good location

The hotel is in a good location for walking to bars & restaurants, especially in 17th Ave. Free underground secure parking is useful. Inside, the decor is old and clearly in need of updating, but there is a notice in the lobby describing the 2022/23 renovation. My suite on the 16th (top) floor was spacious but again, looked like a relic from the 70's with outdated furniture and facilities! The windows do not seal such that traffic noise was irritating during the night. Would I stay again - probably not.

Booked for the Badlands Music Festival, walking distance and close to 711/safeway for snacks and drinks. Had a good sleep! underground parking available. Currently under construction, but everything was still very accessible and nice

The room and hallways were outdated and retro but still clean. Kitchen had everything we needed. We had a bizarre issue with the check-in where the front desk tried to tell us our reservation had been cancelled months prior, which was not true. We didn't cancel our reservation, and if they did on their end they never notified us of it. In fact, I was still receiving emails about checking in for my reservation the day before we arrived, so it was very stressful and confusing to get there and be told our reservation was cancelled months ago. Luckily they still had rooms for us, but still. Get your reservation and notification system sorted out.

The hotel was clean, friendly staff, and has underground parking so felt safe. Hotel is really close to Safeway for buying snacks and drinks for the teenagers. It is about a 15 minute walk to metro. I would stay again.

The room was very clean and the took good care of us mostly for the entire trip. The only thing was realizing in the middle of the night that we had no bedding for the pull out couch in the suite. And we had to go to the front desk to retrieve some as they would not bring any up. Also they were out of pillows so my first night I did not sleep with one.

This was a very nice hotel with friendly staff and a nice big King suite with a comfy bed. Jose checked us in quickly and was very helpful. Great view from the 11th floor, and breakfast was excellent and extremely busy. Great location as well. I highly recommend this hotel.

In addition to friendly front desk, catering, and general staff, the location of the hotel on the Calgary Beltline was excellent. I walked to the entertainment district, Downtown, the stadium, and to the rivers in all directions. A very pleasant walk even in the winter to the scenic river. My room was on the higher floors facing the parking lot which has beautiful sunrise skyline views. Breakfast is included and has many items (much more that what I eat at home). Photos of the skyline and frozen river are attached.

I was here for an event in Calgary with a friend and booked the family suite so we could have our own bedroom. Hotel rooms are outdated but clean, good value and location. Close to 17th ave where all the bars and restaurants are and a 7 minute walk from the C-train station. Would stay here again.

Usually staying in the center of the big city is very noisy and ugly. But this hotel is located in the heart of downtown very close to everything in Calgary with a very affordable price and breakfast included. The rooms are quite big and comfortable.

Great value for the location! Walking distance to many restaurants and amenities in the area. Very quick commute to the downtown core. Ample parking behind the hotel which can be a hassle at other hotels in the area.

The hotel is an older building but is very clean and has undergone some renovations with more planned. The cost of the room during the weekend was a very great value. Very good breakfast and comfortable eating area. The staff were friendly and professional. The room was super clean and well appointed and had undergone some renovations. Small fridge, sink and table in kitchenette. Temperature controls were effective and a nice feature is to be able to open a window as well. Free parking for bookings made directly with the hotel was a very good saving. The location was excellent, making it easy to leave the car parked for the weekend and walk to restaurants and visit family.

Thank you to the team at the Best Western in downtown Calgary for your wonderful care of our guests for a second time. The staff at the hotel are incredible! Abhinav at the front desk is a real gem to work with, George is incredibly gracious, and Rohan has made the guest experience top notch. Clean rooms, hot breakfast and a short walk to about any restaurant or coffee shop is the way to go. Reasonable price for a room helped us keep our budget in check. Thank you for a wonderful experience!

The best service in the Alta link Xmas party Good service and good attitude very very helpful and friendly I give Mohamed 10 out of 10 He was very attentive and lots of smiles when serving us! Mohamed was always able to help us and very punctual when it came to our table

Chose this hotel to host our guests for a large conference. The team at the hotel were accommodating and went above and beyond for all of guests. I would choose this location again, the price was very reasonable.

The hotel staff were very pleasant. The breakfast had great options. The room was clean and comfortable. Only thing was the hotel was a bit dated but they were in the middle of upgrading the rooms. I would recommend this hotel if you want to be downtown for a moderate price.

The supervisor wrongfully charged my credit card for 2 vehicles of parking for 1 night. First off the website states one free car parking for a room. Secondly, my friend had paid the parking invoice with cash and I did NOT give him my credit card. We have the receipt that he sent that states it was paid in cash. Yet he charged my CC for the parking. My friends CC does not show a fee from the hotel because she did NOT pay with a card but DID pay with cash. In order for them to return the fee to my CC it has taken a lot of time and effort. Both the supervisor and the manager (so I was told) are not customer service savvy. in trying to sort this out. Bottom line....the supervisor is up to some dirty fraudulent business. Do NOT pay cash!!! I say this because I know of two women who have been charged from 2 hotels for theft. The customers who paid cash, they pocketed the cash. Seems this is what happened to us. First night that I paid with through a site, an employee female attempted to charge me again. The last day the supervisor handed me someone else's invoice. This guy took the money from my friend then charged my card because he had it on file. This appears like theft! On a good note the concert that we attended was excellent and the room that we stayed in was nice.

We had an extended stay with my family. It was an adventurous time we had as we enjoyed knowing the where to n how to since it's situated in the downtown of the city of Calgary. The staff from the time you enter the hotel and walk by any staff of any of the departments you find them all friendly - the front end staff, the management staff, the supervisors, the cleaning assistants, the maintenance assistants, the breakfast assistants - whether it's a short stay or an extended like mine you will experience the same service. Excellent stay with comfort of sleeping and waking up to a warm delicious breakfast daily different menu. We wish all the members success and keep up the good service God Bless Grandmaa Sunshine and family

After being told of an allergy alert they not only did NOTHING as required but put me in the worst room they have. I've been there before, and this was HORRIBLE. NASTY strong smell as soon as you walk in the room - of dank mold and perfume cover up. Freezing cold coming from windows, heating system going on and off non stop with hot air then for some reason in winter, freezing cold air con. Awful.

Very friendly staff and very spacious and clean rooms. Downtown BW in Calgary was the best. I had a suite which had all the kitchen equipment needed to cook a meal. Suite was big enough to live in long term.

We stayed in a king suite, nice layout, old furniture and curtains, etc. The hotel will be renovated (so far only the lobby and breakfast area have been renovated). Future plans look incredible and it will enhance the hotel rooms! Friendly and welcoming staff

Large clean room with a large comfy bed, but the room was tired. Loved that the rooms had proper mugs rather than disposable cups. We had a great nights sleep but the hotel is tired and badly in need of the in progress renovations. Friendly staff. Breakfast is free but limited.

This hotel was not my first choice in Calgary - in fact it wasn't even on my radar until my travel partner mentioned it to me. That being said, I think we still made the right decision. Although the hotel itself was older (no surprise - pictures online do reflect this), it met our expectations especially considering the very reasonable rates for two-bedroom suites plus free parking - an extremely rare find nowadays. As I booked the biggest suite available there was no upgrade, but the front desk acknowledged my elite status and offered a welcome gift bag. Our suite was clean, view was great, and had everything we needed plus a full kitchen with a full-size oven. Beds were on the older side as and felt very firm, but did not bother me too much. Breakfast was decent considering it was free. The team here was also great, I enjoyed my interactions with the front desk, and housekeeping checked on us throughout our stay and made sure we were taken care of. I noticed a poster with details on upcoming renovation in the lobby - will be very excited to check out the place again when the facelift is all finished.

The hotel looks dated. It is ready for a total renovation. At it current state, it doesn't give a BW "Plus" class type hotel. The parking is tight and very limited. If you have a bigger vehicle, it might be challenging to go down to the underground parking. The carpet on the floor doesn't give a "clean" feeling. It looks old and over used. The continental breakfast is good. They serve hot breakfast (ie. egg patty, sausage and bacon). They have a waffle station to make your own waffle as well. To avoid the crowd during busy season, try to go earlier. The room is okay. They have all the amenities in the room. The beds are comfortable. The elevators are slow during busy time as there are only two of them. It is very close to downtown and you can walk to the C-Train stations on 7th Ave SW within minutes to downtown.

I stay here about once a month. Always friendly, helpful staff, clean rooms, good breakfast. The hotel was recently renovated making it even better. Free underground parking makes me feel safe and keeps the car cool in hot weather and warm in cold weather.

The hotel itself if fine. A little dated but the staff were friendly and it is clean. But the traffic noise was very disruptive. Either ambulances, fire trucks, police sirens or noisy cars racing around all night! On a Wednesday… I know it's a big city as i have stayed other places in this city but it was awful for rest. It was cost effective & it's not the hotel's fault but would not recommend.

Very clean hotel. Amazing staff. We asked for extra stuff like blankets etc. and staff was so friendly and they fulfil it. Rooms were very clean and kitchen was fully equipped. Location was very convenient.

Nice stay here. Had a 2 bedroom suite, 1 bedroom with a king size bed, 1 with queen and 1 pull out couch in living room. Kitchenette in room as well. Nice location downtown. Clean and comfortable. Only complain is the booze bicycle rolling by all the time hollering and ringing away which you can hear from your room, but at least that stops at some point late at night.

Great room, very clean, friendly staff, great breakfast. We have stayed multiple time and always great service. Would stay again forsure. I would recommend this hotel to my family and friends always great service.

Our stay here was very good, with efficient, knowledgeable staff and a more than adequate breakfast served well, hot and with a variety catering to all tastes. The room was clean, well equipped and spacious.

We enjoyed our stay. The hotel is located very close to 17th Avenue which is a great source of good restaurants. The price is very reasonable for what is offered. The breakfast was very satisfying. On the negative side, the hotel is a bit of a walk from some of the main downtown locations. It is an older hotel which is very clean and comfortable, but shows some of its age. We also had trouble getting our room cleaned on our second day.

My partner and I came from Toronto to Calgary for our best friend's wedding. 24 hours into our stay, we were shocked to discover that the door to our hotel room didn't lock (I just happened to check as we were heading out for the wedding). We notified staff who moved us to the room next door, which ALSO DID NOT LOCK. We were then moved to a third room down the hall which finally did lock. Because of this whole fiasco, we missed the wedding ENTIRELY. We were disturbed by the thought that our door had been unlocked for an entire day/night, anyone could have walked in. We had a large sum of cash for travel, and legal documents including our passports etc. I had even slept in the room without the deadbolt as my partner was out for the evening with friends. This was an egregious security issue, however the staff were entirely unhelpful and offered no compensation. If two doors in a row didn't lock, what are the odds that this isn't a pervasive security issue with the rest of the hotel? We were promised that the General Manager would contact us ASAP to discuss this issue, which he never did. My partner called the GM, who was curt and eventually hung up on him. After I called and left a message, he left a rude voicemail to me denying that he had done so. The issue is still unresolved 2 weeks later, and I've called the GM multiple times. In summary: TRAVELLER'S BEWARE. If you care about security and customer support, do not stay here.

The rooms are old and not updated. Upon arrival doors to ten bathroom was ripped out of the hinges therefore unable to close. Couldn't act then as we had to get ready for the event. Why nobody is checking stuff like that before giving away such a room to the guest??? Upon check out I mentioned the problem . The person acted surprised and there wasn't any real response to that . No compensation no real apologies. There are plenty of hotels around with great locations, clean and modern and great breakfast. For $250 per room per night you would think you are getting something better . Very disappointed

Honestly the rooms are big have kitchenette and all that but it's also shabby as hell. Also the lady at the front desk we simply asked if she's heard if the airport here is operating at normal capacity because that's what we've heard on the news to plan ahead and she sassed us” I don't work at the airport how would I know” just simply rude. Do better.

It was nice staying at Best Western. The breakfast was great. The staff were accommodating. The room was clean. We requested for late check out because my son has an appointment at 11:00 am. We were allowed to stay until 12:00 pm. Luckily, my son was able to move his appointment to 9:30 am so there was no need for us to stay until 12:00 pm. Definitely, I will be staying at any Best Western when I travel in the future. Thanks for the awesome service!

This is a very old building with old HVAC. The air circulation in the building has a terrible Miasma and the windows do not open. If you have Asthma, or any breathing problem I do not recommend. The rest of the experience was fine, but what is the point if you have to leave in the middle of the night because of the air quality?

I had simple needs / wants...a clean room; a bed and a meal (breakfast). Completely satisfied and very good value for the $$. Close enough to downtown; also close to other restaurants. Good work space. I didn't use pool / gym etc...

Great overall experience, view was great from our room, I loved having a kitchenette. My partner enjoyed the gym. And breakfast was good, personally not a fan of paying 20$ per dayfor parking when I am already paying to stay at the hotel as I believe that should be included for their guests.

Great clean hotel just off downtown Calgary. Close to many restaurants. Good for business travel, good rates and breakfast included. The staff are pleasant and the hotel has good amenities like fitness room, and plenty of parking

Lived this place, coming to-stay again! Close to all thingsI needed, and the place itself is clean, modern, and chic. Plus, the value if what it provides cant be beat. I just rebooked for another stay ^^

While the location is good, and the rooms are clean, the issues with getting room items (sheets/towels) for 3rd guest, card daily demagnetizations, cooling malfunctioning, unreliable electrical outlets, dated rooms, you'd best look elsewhere.

This hotel was in a good location downtown, close to many businesses and restaurants within walking distance and to the Stampede Park. the breakfast was great, lots of selection and good food, not too crowded in the room where breakfast was. Our room was very spacious and had the extra sofa bed to accommodate 4 people staying. The hotel was a bit dated. Not sure the bathroom fan was working so great and the bathroom door didn't stay open.

Great service at the front desk! The room was a nice size and I loved the tucked away Kitchener! The price was very reasonable for a downtown Calgary hotel. Nice location when attending concerts at the Jack Singer concert hall. The bed was very comfortable and great breakfast!

Great for get around without a car. 4 min to Safeway Beltline supermarket (great selection/quality and price). Front desk was helpful. I sent an email prior to arrival for tours recommdation. Got the reply almost instantly. Breakfast was good and refill quick. Housekeeper did a great job. This will be our go to hotel whenever we visit Calgary!

For the price - this had to have been the best hotel stay ever. Great breakfast, great parking, great location. Couldn't have asked for anything better! The staff was super friendly, the location was super convenient to everything downtown. No complaints at all.

Affordable comfortable well located and clean. The bed was good nice linens the breakfast generous free parking if you book direct windows open very comfortable. A bit dated . Well priced Would stay again.

This hotel may not be fancy, modern or Booshie BUT I'd take the friendliness, cleanliness and location over those any day. Free breakfast was a HUGE bonus too. Id stay here again anytime. Very reasonably priced. Very impressed.

Guest room was big and bedroom separate from living room. There is a kitchenette too and it has everything you need. Huge windows are always a plus and they also have 2 TV's! My stay here was great and you could tell that the quality of service you get is definitely high compared to the others. Bathroom was clean too. There's also free breakfast! It's close to everything as well.

I stay here regularly when working in Calgary. It's fairly easy to get to. I like that it has underground parking if needed. It's a secure building. I like the rooms. Beds are very comfortable. Service is great.

*** 2022 WORST HOSPITALITY EXPERIENCE*** I arrived at the hotel and checked. The staff was pleasant at the time I'd check in. I took the time to put away my clothes and settle in to my room with no issues. I stepped out for lunch and returned back to the room and as soon as I entered, all I could smell was gas. The smell was so potent that it smelt like a jerrycan was left open in the room. I called the lobby and stated that there was a strong smell of gas in the room. Jessica, the receptionist stated she will contact the manager. After 10 minutes, I went down the lobby and asked Jessica if there's anything that the manager suggested. She stated that the maintenance man would check the room. I met the maintenance man and we both went up the elevator. He entered the room and and walked around going into the kitchen area and bathroom. I asked him if he could smell the potent smell. The maintenance man instantly said it was perfume that he smelt. I told him I'm hypoallergenic and I don't use perfume. He instantly then stated it was the cleaning chemicals they use for the room. I stated that when I checked in and settled in, there was no smell. I asked how the cleaning agent would all of a sudden smell, four hours later from check in? He got instantly mad and stormed out of the room. I went back to the reception area and he asked Jessica, if I had been to Best Western before. She stated I was an exclusive member and I use Best Western often. The maintenance man then got more flustered and shouted just refund them and get rid of them. I'm the midst of his hospitality, I asked Jessica if she was new. She seemed nervous. She stated yes. I told her I'm not mad at her and I just want the situation to be handled. I asked her if I could speak to her manager, Abhinav. She called “Abi” on her personal phone and passed the phone to me. I explained the situation of settling into the room, returning to the smell and all the attitude from the maintenance man. I stated that I don't care if my room gets downgraded, I just can't stand the potent smell of gas in the room and I felt it was a health issue. Abi stated there was nothing he can do for me but send me on my way. Frustrated with the poor hospitality, I went back to my room to pack my belongings. As I got out of the elevator, all I could smell was cologne on the floor hallway. The maintenance man has gone through the whole hallway of the floor and sprayed cologne to mask the smell. As I unlocked the door to my room I could hear my air conditioner on mid speed. The weekend was a cooler weekend and the weather was around -10 degrees Celsius. I never had turned my AC on in the room. The maintenance man had entered my room as well and turned my AC on. At this point I felt violated. Which company goes to these extents to hide their problems. I grabbed all my belongings and went back to Jessica. When I told her about the situation, she gave me nothing but attitude and a hard time. She was short, rude and dismissive. Frustrated at this point I asked for a statement for checking out and a refund. She was reluctant to deal with me and she wouldn't print me off a statement. Feeling frustrated, I packed up my vehicle and left to find a new hotel. The hospitality, attitude, lack of respect was atrocious. I highly do not recommend this establishment. I am still waiting for a resolution AND my REFUND. It's been a couple days and I've heard nothing or seen nothing. Beware of this hotel.

Older Hotel located downtown. Not extremely easy to get to but once you've found it, nice to be able to walk somewhere for dinner or lunch. Rooms could use a facelift, sofas and rugs need some replacing.

This is the only hotel we stay at in Calgary...it feels like a home away from home. It is in such a convenient location, with so many restaurants and shops close by - big shout out to Mikey's on 12th with the best tacos I have ever had (and I've eaten a lot of tacos all over the world) and great live music (and beer) to boot (we look forward to going there every time we are in town). Everyone is so friendly and helpful at the hotel. Although this is an older hotel (and we normally stay at newer 4 star properties) they have the cleanest rooms that I have ever stayed in (I would literally eat off the floor). Oh, and the free coffee at breakfast is actually good.

Easy to get to and close to a lot of different restaurants. Spacious rooms with excellent wifi and water pressure for showering! Staff was helpful, friendly and good sense of humor! Overall the complimentary breakfast was good and Overall stay was good as well! When we go back to Calgary we will stay at this Best Western again!

Location was great with secure heated underground parking so I didn't have to worry about warming up the car or clearing the snow off the car as morning downtown traffic is always heavy so it was easy to get to my destination with ease.

Was welcomed to this hotel with a $30 extra charge for early check in to a room that was %100 already available. So so so disapointing. when you travel with a group, with kids etc and you need to get changed for a swim meet, need to prepare for a meeting etc and get charged extra for a room that is booked, is yours, is cleaned and ready, but just a chance for bw to make more money off you or your family i have to say its very unwelcoming, very disapointing.

The place very quite cleaned and good service's upon arrival Close to all restaurant Close to grocery coffee shops and restaurants Close to ask entertainment Many parks Arron's the hotel Safe area Excellent staff

Check in and check out was smooth with friendly staff. Parking: Booking the room direct from hotel website provided complimentary parking, underground, secured, heated. Room: was clean, beds were comfortable. Our room included a mini bar fridge, stove top burners, microwave, sink and basic kitchen amenities. Great if staying a long period and want to save on eating out. Only downfall is that the heat/ac unit is loud, I slept with ear plugs and I was fine. Hot Breakfast: had a nice variety, waffles, çereal, yogurt, toast, muffins, omelet, hashbrowns, sausage, juice, coffee Location: Great walking location to the Beltline with great restaurants, and the downtown core. A pizza place and circle k are across the road.

As a Diamond Best Western Member, I would love to be upgraded when possible especially considering there were only about ten vehicles in the parking lot when I arrived late in the evening. I have stayed at this property many times before and had great experience but this time I got the worst room I stayed in for a while. It was dated, even the sheets were old and torn in some places. I know there are better rooms at this hotel. This room is not up to Best Western standards. Front desk staff was friendly and helpful.

The property is in a great location for downtown restaurants and amenities. It was well maintained and secure. The parking was well lit and appeared safe and monitored. Our room had a small kitchenette. The breakfast was good with a selection of hot and cold offerings. Most importantly, the beds were comfortable.

Great location, close to lively bars and restaurants. Free parking albeit only one vehicle per booking even if you have a 2 bedroom suite. Rooms and corridors are a little dated but for the price it is outstanding value,

I stayed 3 nights n I flew from USA. I was not familiar with near by places. Front desk staff Pramod went out his way to help me in finding rapid covid test center, because I had flight Very next morning. Very happy with room n amenities. I would recommend this hotel.

Friendly staff clean amenities and awesome breakfast.. cant ask for more on a family leisure trip that too after this long covid stress. BW never disappoints. I was not given welcome kit until i asked. May be its a one time issue. Not a big deal for me.

This was my first trip to Calgary. I have looked into Airbnb options and other stay alternatives. I ended up choosing Best Western because of it's location and it's previous reviews. This hotel offered everything I required for my 4 day trip. I had amenities, access to transportation, and privacy. The service was impeccable and overall I felt safe and looked after.

My friend and I from Ontario decided to take a trip out west for the first time. We stumbled across this hotel during our search. I've stayed at best westerns many times before so we booked and I could not be happier. The staff were so kind and helpful. Check in was very quick. Hotel and room were very clean. I felt safe despite COVID. They had complimentary breakfast which I was SO happy about. The price was great for 2 females in their 20s travelling. Location was great. Overall, if you're looking for somewhere to stay on a budget, this is your hotel!

Not too far from 17st where all the bars and restaurants are situated. However I found the room quite dated and very noisy with the road traffic and police sirens. The bed was comfy but the bathroom was outdated and seemed to me to accommodate people who hadn't been vaccinated, which left me feeling unsafe.

This latest stay of another four nights, was even better than before. Our two bedroom suite this time, had a more open décor. The kitchen was perfect for managing "order in" food. The two bedrooms, perfect, one with a comfy king, the other a nice queen. Twas even, decently quiet of road noise on the 12th floor. Front desk manned by polite, professional and friendly gentlemen. I especially liked Antenen, knowledgeable and amiable. Our last stay in March, we had to endure the dreaded bag breakfast, this time the fully, cooked buffet was back for vaccinated guests, as they go, it was bang on. The coffee was delicious. Great parking, included, if booked through BW. Near most everything.

This hotel had really nice rooms. The front desk attendant was so friendly and pleasant to deal with. There is a parking lot, which is always great! The only complaint I have is that the elevator just stopped working. It came down twice, full of people and then never came back. I stood and waited for about 10 minutes and that was super frustrating.

We enjoyed a 1 bedroom suite with kitchenette and were well satisfied with the experience. An undocumented feature of the hotel is their location. It was within easy walking distance to downtown and the entertainment district. Sweet.

The best hotel I have seen in my whole life. Best quality best services. Everything was perfect. I really recommended this hotel to all visitors. Check in and checkout was so easy and quick. The reception explained very well. I really appreciate it.

This hotel was nice clean and great space in the room. A block from a main street full of restos and stores which made it very convenient. The views of the city were nice as well. A bonus was the great full breakfast provided free each morning.

First time in 21 months that I have stayed in a hotel. Stayed nearly 2 weeks Excellent location and very friendly staff. Buffet breakfast with cereals, eggs, meat, potatoes, yogurt, fruit, toast, jelly, cream cheese, bagels, toast, and beverages included. Due to Covid, I had "Do Not Disturb" sign posted on my door. However, room was cleaned and supplies replenished whenever I requested which was great. The hotel is located within the Calgary Beltline and as such very near to 17th Avenue where all the action is.

I am not one to review hotels as they usually have sufficient reviews already but I felt I should share my experience here. We had originally booked into a different location and ended up switching to the Downtown Suites location. Evidentially that might have been a mistake… to start this hotel doesn't feel like it is in a great part of town… there were several people loitering outside when we arrived. The lobby was misleading because it has obviously been renovated and looks quite nice. The rooms however are quite dated… now this usually wouldn't bother me at all, but the room was far from clean. The silverware in the kitchenette was dirty, there was hair all over the bathroom floor, the shower curtain had chunks of soap on it, the bed sheets looked very old and were stained and the office chair in the room was covered in something and had to be cleaned before we could use it. To be fair we did not complain to the front desk as we arrived late and were leaving early so they weren't able to do anything to make it right.

It is not the worst hotel but not my favorite either. The room is spacious but very dated. There is something desired to be do cleaning too. (found a long hair in a bathtub). I slept ok but AC is loud....not for light sleepers. The location is good. 17th ave. is a couple of min walk away. The downtown core is walking distance. (5-30 min depends on where you want to go). The breakfast is limited but convenient especially if you leave early joining tour etc.

The hotel was not the best; nor, was it the worst I have stayed at. Th hotel was close to 17th. The lobby and breakfast area were renovated. The breakfast was very limited because of the pandemic and needs more options. The rooms and hallways need a lot of work. I would look elsewhere before staying here.

The hotel is well located downtown Calgary, to be honest for the price it is ok. So depending on the kind of vacation you are looking for , if the person wants to enjoy the hotel , this is not a good choice , but if it is just to sleep and eat so it is a good qualitry for the price. My only problem , was that I stayed there 5 days , and no one during the 5 days came to clean-up my room or change the towels . I have never experienced that in a hotel before , it was very disappointed. For the breakfast , it was ok , but dont expect a lot a choices , it was very limited. Otherwise , the staff was very friendly , and the room was big enough.

Staff was great…hotel not as much :/ the room was very dark and not very clean. Also very un dated. The rooms could definetly be updated to this day and ages style and it would make the rooms look so much nicer!! Overall not a bad experience.

Can't complain. Got the room for $75/night on a limited time deal. But, you would expect that as a paying customer, things should work. And things should be clean. When we checked in, our room fridge door will not close because of the excessive ice build up in the freezer box. There was dried snot on the shower curtain, the toilet paper roll holder broke off the wall and our safe did not work. Staff was amazing at addressing these issues ( except for the snot, I just had to clean that up myself. Never reported it). At the end of the day, I was comfortable and reminded myself that I am paying $75/night.

We've been making this Best Western our base for our annual road trips to Calgary. It was always a wee bit “scruffy”, but the marvellous location (for our needs) more than made up for any missteps. The place always did the job satisfactorily. I'm having a hard time listing any hard negatives. There is an overall tone of one too many corners have been cut. A few too many little cost-saving measures. One solid example would be the included breakfast buffet. Formerly the spread was simple and plain, but quite acceptable food. A nice little perk with the room price. On this trip, though, the never abundant selection has been halved. And what is there is really weak. (Picture bacon super saturated with steam to become limp, vaguely pink in colour, and pretty much tasteless). I'm not sure where in the chain of command the blame lies. All the staff we interacted with were pleasant and helpful. All I can say is the location factor is no longer overbalancing the pros and cons. A teeter-totter balance now exists. Hard decisions will be have to made next trip.

Me and my family due to some unforseen circumstances, foound ourselves at this beauatiful Hotel. We had been going through some tough times and my 65 birthday was a day away. The manager Abhi, helped my son get the most amazing gift available, The Jacuzzi Room. All the Staff here are so amazing. Since this covid stuff they were not allowed to clean while your staying, but they let me use any of there own supplies since i was here for a while. the gm and the manager as well ass pretty much every single staff touched my families heart and will be remembered forever

Our 2 Queen room was bright and spacious: room itself, kitchenette and bathroom. Very good lighting all over. Good and quiet A/C, great wifi. Tucked away convenient kitchenette with pretty much everything you need in order to make a simple meal. Comfy beds. Simple, clean and comfortable. Excellent location within walking distance to many downtown attractions and restaurants. Convenient parking with plenty of spaces. We booked directly on Best Western website and the rate was better than offered by Expedia PLUS parking was included if booked direct ($20 saving right there!). Considering Covid restrictions we appreciated included breakfast to go (egg sandwich, granola bar, apple, juice box and bottle of water). We would definitely stay here again - fantastic value for the price paid!

The staff were extremely friendly and welcoming. Breakfast option was surprisingly good, for grab and go. Room was clean, the underground parking option was nice. Great location, within walking distance to so many restaurant options.

Me and my family came here out of necessity due to our house having sewer backup. The 4 of us which included 2 mentally handicapped adults, had just that day had a funeral for my 35 year old brother and came home to being totally inundated with sewer. The staff here helped us so much. The manager Abhi was so compassionate. They didn't need our business, this is a beautiful Hotel in the heart of downtown Calgary, not to mention it was almost Stampede week meaning they were fully booked. But Abhi and the GM George worked us into 2 suites so each handicapped person would have there own room. How they did it, we will never know because we sure didn't have the money on hand. Thanks for everything

Overall it was a pleasant stay. There were some changes due to covid like no breakfast buffet so they give you a togo bag, the breakfast muffin is frozen so you will need to heat it before leaving your room. I had to go down to get extra shampoo and conditioner since they didnt have staff to deliver. I also requested a playpen for my stay but there was none in my room when i arrived.

Quiet and convenient environment even in downtown Calgary Walking distance to park stampede, bars and restaurant Buses and trolley buses in a few blocks away Shopping mall and grocery stores nearby My favourite Bestwesten hotel in Calgary

I went to Calgary for a quick getaway. The front desk staff were very helpful and accommodating. The room was spotless and well appointed. Parking was great. I could park in the parking lot outside or underground. The location was great. I will return!

Went with my family, chose the hotel because it offered two bedroom suites and breakfast. Hotel is very old. We did not receive any housekeeping the entire trip. Breakfast was grab/go and the same each day.

Stayed here one night in July 2021. The hotel lobby looks decent but the outside of the hotel is drab and outdated. The rooms are also very outdated with yellow wallpaper, red couch, blue carpeting. The hallway looks like it came out of a 1980s horror movie. Room was clean enough and spacious but the layout was awkward. Our room was on the 8th floor nearest the fire escape. The neighborhood this hotel is in looks poorer and sketchier but nothing crazy. Location is good as it's relatively close to downtown. Free parking in the hotel lot. Beware the vending machines though. I got a can of Coke that was expired from Feb 2020. The night auditor reception guy was very friendly and helpful though and refunded me the cost of the pop when I brought it up to him. The pop was ice cold which would have been nice. No free sit down breakfast due to COVID. Only grab and go. Kinda disappointing since i just came from the Banff Siding 29 Lodge and they had free sit down breakfast offered.

0/5 I booked a two bedroom suite for four people for tomorrow (July 8th) until Sunday. This morning I found out the hotel staff changed my reservation to a king room for two people without my authorization and are fully booked so can't change the room back to what I booked. Now two people have no accommodation for the stampede weekend. Really terrible customer service, did not offer to put us up in a similar two bedroom suite elsewhere. Hotel manager was extremely unhelpful and did not provide any options. Avoid booking here!

Major cleanliness issues include, mold beside ac unit. Counter visibly dirty. Couch cushions dirty. No sheets on the pull out couch. Balcony door unusable, but not sealed. Below ground parking darn near unusable(super tight spacing). Above ground parking is insecure. Among tons of other issues.

In the past 6 years I have visited Calgary 2-3 times a year. And I'm so very impressed with the consistently pleasant experience at this downtown best western hotel. Kudos to the manager- Abi (or Abhi?), very knowledgeable guy of latest nearby/happenings in the area. Rooms are always very affordable and convenient downtown location.

I have stayed few times in the past. Clean rooms with beautiful view, kitchenette, Affordable pricing and Free Secure under ground parking in the middle of downtown. Front desk Manager Abhinav is friendly and helpful during my stay. Highly recommend this hotel.

Excellent hotel. I love how secure the hotel was even though it was in the middle of downtown. Because of Covid they couldn't do much but they exceeded all expectations. I love the rooms and I was happy. Anytime I go to Calgary that's the first place then I'm gonna look into staying at

We've stayed at a lot of Best Western though the years and since the rebranding (partenarship with SureStay) we were a bit reluctant... But the Best Western Calgary Downtown was just amazing. There is not a lot to do in Calgary Downtown, but it was a great stay.

Clean rooms with kitchenette. Affordable. Secure parking available. Not too far from the hustle and bustle of downtown core. Perfect for families on a budget. Breakfast was decent as well. Newly renovated lobby.

Have stayed at this hotel a lot over the past year and the staff here goes above and beyond! The hotel is very nice, rooms are very clean and comfortable! The bagged breakfast they provide during this pandemic is great. Great location! Close to a lot of nice parks, store and restaurants. Abhinav who works at the front desk is amazing! He is always so friendly and eager to help out in anyway he can! Definitely recommend this hotel.

Overall it was a good stay. The room was clean, the traffic was loud all though so at times it was tough to sleep we were on the 3 floor. I do very much like the unground parking. I will be back in the future

Good- An apartment suite-very comfort bed. it was perfect for our family. close to 17ave in downtown. Bad-Heating fan-too loud(had to off to have a good sleep)/Coffee in the room and as well as coffee maker

Huge shout out to the fellas at the Front Desk. They were amazing!!! Very pleasant and professional. Although the hotel looks quite rough on the outside, the interior is OK. It is an older hotel that has not been renovated in quite some time so everthing is dated. My suite had everything in it that was supposed to be there for a kitchenette. Bed, bedding, and pillows were OK. Again, the room was quite dark and furntiture older, but in decent shape.

Overall our stay was great. The room was clean and everything worked great. Maybe a little dated thought. We did have an issue with the elevator one time which we did not report. For some reason it would not go beyond the 14th floor! We finally had to take the stairs. Also, when we arrived there was a man and woman outside that was in some distress and before we even had a chance to check in the Police had arrived and said they had received a 911 call. We understand that this in no way is the hotel's fault but it did make us wonder if we had made the correct choice in booking at this Hotel. The staff was super friendly and helpful, I would give them a 10/10. A bagged breakfast was provided (due to Covid no regular breakfast), I did not partake but my brother who stayed a night did and said it was the standard mass produced breakfast sandwich. Overall our stay was very good and I would stay there again for sure! Thank you!

My wife and I stayed for six nights, early March. We booked a two bedroom unit and were very happy with the space and price. We understood the hotel to be older and allowed for some minor age issues. We booked with the hotel, I absolutely abhor paying for parking in a hotel I have already payed for, this along with the $25 credits I hope to receive soon, inspired me to not use Expedia. Check in was smooth, and seamless, during our stay we found the gentlemen at front desk .... knowledgeable, polite and courteous. There are of course covid stringencies, but nothing over the top, more common sense. Much is the pity though, the good buffet breakfast is unavailable and replaced with the brown bag, unreasonable facsimile. Yes edible, but only just. The egg muffin, once removed from the microwave becomes a soft, spongy, gooey memory of it's former frozen self. But! until Dairy Queen finally gets with the program and opens for breakfast, that's it, in walking distance. So we, being somewhat parsimonious, made do with it. Upon booking I had requested a Keurig coffer machine, knowing full that would be denied. I knew before hand of the abject limitations and problems with the awful thing provided. (Note to hotel: We normally, when booking hotels eschew a place without a Keurig, but location, location being a primary factor had to settle for yesterday's coffee machine, with all the mess, drips and resulting poor brews ensuing.) Off course, for those who have won the lottery, there is a coffee shop across the street. The beds were comfortable, bathroom, some minor plumbing issues notwithstanding, did the job. Kitchen was quite well stocked, could have done with a convection toaster oven, would have rendered the muffins, ..... probably, quite palatable. Room was clean and had a newer carpet. Parking was fine, I chose not to venture underground, outside was safe, and easy to access. As said, great location, many eating options nearby. The only real thing I found distasteful was the balcony's locked out, looks like it's been that way for years, that with the fact, one shouldn't need opening windows because so much therapeutic and revitalizing fresh air could flood in via the balcony door.! NOT! The windows on the other side of the hotel, without balcony's do open. We will stay again, and! bring our own coffee machine this time. As said, the location is perfect for us, our daughter living in Sunalta.

Hotel is close to lots of businesses, though nothing is the same due to the pandemic. Staff are helpful and friendly. Easy to walk to trails,17th Ave district, and downtown. Hotel is an older one, but everything works OK; it is just not fancy.

Friendly and helpful staff, perfect room size and cleanliness, free parking when booked directly with the hotel, very quiet despite the very busy location. Fast internet. Very accessible/excellent location.

checking in is very easy, lots of rooms, bagged breakfast in the morning, close to Safeway if you want groceries, also close to 17th Ave, lots of restaurants are still open, great for walking around and shopping, and then a quick hop on bus to dt Calgary or walk, lots of shops still open with the pandemic, JUST WEAR YOUR MASK, AND BE SAFE!! this hotel is central i stay here all the time, great staff and great room, air conditioning draws fresh air from the outside so no more recycled air. you also feel safe here very important, ppl just can't wonder in and out , you need a key card to get in!! they take the pandemic serious and so shld you, I wld stay there again! thanks guys see you again!

Great location and great value! Super affordable, clean rooms and friendly staff. Close to local shops pubs restaurants. No need to have a vehicle. Secure building , free accessible parking and Wi-Fi!

The biggest two items that put this above our expectations was no additional parking charge for the hotel and it's right downtown close to everything. Also as my wife is not a fan of elevators we had the option to use their stairwell to get to and from room and stairwell was well lit and clean. Security was great as well with only acces through key or buzzing.

Needed a mini-staycation badly. Was greeted warmly by the gentleman at the front desk, who also upgraded my room! Thank you VERY much! Secure underground parking is fantastic too. The suite was spotless when we entered as well.

Due to the pandemic, I expected not so much as for housekeeping and breakfast. Overall experience was the room was cleaned and sanitized. Furniture is outdated but the beds were clean and nothing to worry about. There was only 1 working elevator but no concern on social distancing. Economical stay and clean. My family enjoyed our stay and would book this again. Great for kids and central area with shops close by. Night time is a bit sketchy but its downtown so I suggest driving instead of walking but the area is very nice and pleasant to check out, lots of sightseeing areas.

Our room was a King Executive Suite. The parking indoors in a secure underground spot in downtown Calgary was a huge plus. The lobby was our first glimpse of the interior of this hotel - it was immaculately clean, modern, and welcoming . Rohan - was the employee we booked our suite with over the phone, and also greeted us when we arrived. He was professional, courteous, and went out of his way to help us. We were both amazed at how clean the room was. I am really picky about hotel rooms, and this was by far the cleanest hotel room we have stayed in. The bathroom had been completely modernized, with sparkling white modern sink, and it looked to be a newer bath/shower. Luved the water pressure combined with excellent showerhead. The bed was very comfortable, and the best part of the room was wall to wall windows on one side. Usually in the rooms, there is one small - medium window. This window gave us a wonderful view. I had to laugh when one reviewer had a problem with the rates for the rooms, expecting a 'full breakfast' during covid. Really?? Their rates have been adjusted for all rooms because they of course can't serve meals during this time. Yes, the exterior of the building isn't real modern, and the hallways are a little dingy. Don't let that turn you off - everything else is really quite amazing, especially for the price, in this part of town. We will certainly stay here each and every time we come to calgary.

Best western suites downtown calgary has been the most amazing hotel to stay at. they make you feel at home, comfortable, safe, and go above and beyond to make sure all your needs are met, especially through these trying times..... they truly go above and beyond. I Strongly recommend this hotel to everyone. A huge shout out to Abhi at the front desk!!!!! but also to all of the staff... from management , front desk, house cleaning, maintenance, you guys are amazing if you need a hotel this is where to stay!!!! stay safe

Amid travel restrictions, limited breakfast, check in time delay at front desk we recollect amazing staff of front desk and room servicing. Among all Rohan at front desk was simply awesome!!! He was very attentive and caring to us during our stay. Looked after my parents by arranging cab when it was raining hailstorm in calgary. We were waiting for a cab for 1 hr. He even offered a drop in his car at night after his shift was closing. We have not yet seen this level of customer service and trust so far.. Cheers to the team..

Great customer service, rooms were clean and the grab & go breakfast is a great idea. Safe security entrance in the hotel. Don't book from a 3rd party, book directly on their website for the same price and get free oarking.

In the middle of COVID 19 we were a little worried about staying in a hotel. No worries here! The reception was cleaned after each person. At check in my card was even disinfected after being returned to me. The room was very clean and comfortable. It was nice having a small kitchenette. Centrally locates too! We really enjoyed our stay!!

Clean, attractive decor, good customer service. Only issue were quality of internet, and no gluten or dairy free options for breakfast. But this is unusual so put it down the Covid restrictions. Great location too.

Saying there is Free parking is false advertising. If we'd known it would cost an extra $20 to park the car we would have found somewhere else. Nothing the receptionist could do about it apparently...

Friendly, professional staff. Rooms are very clean, comfortable fresh bedding. Location is amazing! Great little coffee shop across the street. One block from Urban Fair, great place to pick up a meal. Walking distance to whatever your needs or hop on a LIME scooter and check out the river valley. Love this place

After 4 months of COVID all they can offer is a apple and juice box for "FULL BREAKFAST" My small business would be embarrassed if we were this poor. There is no excuse not act like a Hotel and not just use COVID to save money.

The modernization of the Lobby and main is complete and looks amazing. The staff is very professional and friendly, always ready to assist you with any request. Would recommend staying with this hotel while in Calgary.

Was great comfy and accomidating. It was clean and quiet. They had a great ambiance. They also helped us with a discount as we didn't have the correct amount so we had a reduced security deposit! All around great service!!

The gentlemand who checked us in on the evening of Sunday the 24th was incredible and I want him to know he is a great man. He was very respdctful, kind and went above and beyond trying to search for benadryl for my son who had an allergic reaction. However the gentleman working the following morning was the complete opposite. Emotionless. Had zero social skills. I watched him at check out treat a First Nations woman and her partner completely different than my family was treated. We are white. We had a good experience until that point and we will never go back. My children were so upset watching someone being discriminated against right infront of their eyes. Train your staff on cultural awareness and appropriation!

Since the minute we walked through the door the the minute we left this hotel and it's amazing staff exceeded all of our expectations. The night auditors were all so nice and the young lady in the morning was such a gem. We will be back!!!

George is a man of word and holds a tight and distinguish establishment. You will be pleased to stay at this hotel. Nice, spacious and very clean. Thank you for everything. My choice of stay in Calgary; located right in the action with great restaurants and the entertainment street 17th Ave!

One of the better hotels we have been to for a while . Our rooms had a small kitchenette so you could stay a while and keep your costs down . A short walk to the Tower etc is quite well located . The breakfast was good and the staff even lent us a brush to get the snow off our car .

The stay was wonderful, the check in staff were really nice. I did make a special request regarding my room when I was booking it and it was already set up for me. I checked out in person and the staff was really friendly and efficient so that I can get on with my day quickly. The room itself was very clean and and the view from the window was very nice. I travel frequently and I find that this chain is generally very good and in this case that also applied.

Nice convenient location with great service. Clean and spacious room. Parking is free of charge if you make a booking directly with them(free parking in downtown is quite attractive). Provided breakfast was also good. Do recommend this hotel

Stayed for one night for a business meeting. The temperature had dropped to around -20C, and the room in the hotel was freezing. One would think that a Calgary hotel would be built for that sort of weather, but the room heating couldn't keep up. Aside from that, the room was nicely laid out and comfortably furnished. The reception staff were very helpful, and the WiFi was actually fast. I'd recommend staying there, just not on a freezing cold night.

My service from the front desk, breakfast area and mainteance were great. The front desk helped with any concerns. Breakfast person made you feel like you were in a fine dinning establishment when you went down for the compliment breakfast. Mainteance was quick to help where possible.

Everything you need here and more My preferred location ,Very great staff Breakfast is one of the BEST in the BW chain Parking in underground heated, when its cold I wouldn't stay anywhere but this hotel in Calgary

Great location, recent facelift and underground heated parking. Breakfast is included and for the most part is quite good. We needed to warn them of our gluten-free requirements and will know for next year.

Our front desk hostess was super helpful and ensured our stay was almost as comfortable as being at home. Our room was nice and quiet, and of course cozy. Thanks Cienna for being a friendly young woman :)

Ignoring how noisy (from traffic) this location is, and the price per night, I would have appreciated a breakfast that was warm, or even hot ... skipping the day-old block of oatmeal. Better Options In Area..

The room was a very good size and comfortable bed. The breakfast was the best on our trip by far. It is walking distance to downtown Calgary. The heated underground parking was welcomed because of the cold Calgary was experiencing. We enjoyed our stay and will always stay here when in Calgary.

Lobby was so attractive. Room was out dated but the view from room was eye catching. Also, they didn't have soft pillows so i slept without pillow. The most lovable part was breakfast- really good. Staff was friendly.

i am writing second reveiw because on my first attempt the rating was for only 1 out of 5 for all catagories when it should have been 5 out of 5. don't know if it was my mistake or a glich in the system but after reading my comments which were very positive it was plain to see that it was an enjoyable stay. thank you

very nice stay, upgrated to 2 bedroom, nice breakfast and quiet room, lots of parking .needed more sitting furniture in the 2 bedroom suite that we had. also the pillows were to fat for my liking but that wqas just preferance

Great location you can walk to everything you need. Drug stores, grocery stores, shopping every store under the sun. So many chooses to eat fr fast food to fancy. New Canadian tire store with a grocery store underneath it! Buffet and bar if u wish to relax while your shopping. Oh yes Timmy Hortons near by also

My wife and I come to Calgary several times a year to visit friends and family. We find the Best Western to be a great value and in a good location so we tend to stay there. The rooms are of a good size, are clean and the staff is friendly.

good location for the business I needed to do. Was not far from the hospital I needed to go too. rooms were large well laid out good bathroom and a place to cook if you required this. bed was big and comfortable.security for the parking lot over night was great

A very comfortable hotel in downtown Calgary. Well equipped gym which we used both days of our stay. Well maintained equipment. We had a one bedroom and it was super comfortable to spend time around in between activities. Highly recommend.

Awesome place to stay. Good location & good breakfast. Room was renovated with city view. Very comfortable room with a comfortable bed. We had a very good sleep. Friendly desk staff, easy check in& out!

This Best Western is at the perfect location in Calgary. Two blocks from the 17th Ave district and six blocks from the c-train( which will take you anywhere quickly and economically. The dining options within walking distance are exceptional.

Great value! Thanks for allowing us to use the underground parking, at no charge. King bed was very comfortable. Bathroom was small and dated but even so, still great value. We were impressed with the buildings security! We will stay here again. Thanks.

Enjoyed our staff a this facility. The location, access and parking were great! The rooms were very clean and staff were very helpful. The hot breakfast is a nice feature that save not only money but time for other activities.

I booked a room to attend the Grey Cup. The hotel was in a good location. It was within walking distance of all the downtown festivities and the C train which took you to the football stadium. The breakfast was good and considering this was a party weekend the hotel was very quiet. Deepac at the front desk was very helpful. They also have a shuttle to the airport. The rooms are large suites with a separate bedroom

Great location. Clean rooms. Good variety at breakfast.Lots of seating. Location is walking distance to shopping and a lot of great restaurants. Newly renovated so the rooms are fresh feeling Great beds

We spent three nights here, while I was on course in Calgary. The room was spacious, had lots of amenities, and was nicely updated. in our room, they were trying a new toilet seat, that was heated and had a bidet. Although leery about it at first, it was a fantastic surprise. The light on the seat made it easy to navigate getting up to the washroom in the dark, and the heated seat was actually a nice surprise

Stay was wonderful service was really good by Anteneh and Deepak at the reception desk. Rooms are in need of updating hopefully this happen however we still enjoyed our visit in the downtown calgary we would come back in future!

Very friendly staff. Continental breakfast has everything. Spacious rooms. You would be crazy to not become a Best Western Rewards member. I have stayed in many and always have a great experience. I will stay here again next time I'm in cow town.

We booked a room at this hotel for an overnight stay prior to an early-morning medical appointment with my elderly father. It was perfect for our needs - two bedrooms with one king and one queen bed, which were amazingly comfortable. The staff were very accommodating and attentive, there were great eating establishments nearby, and the location was excellent for our appointment just to the west on 17th Avenue. We will definitely stay again!

Stay overall was good, clean room, courteous staff. Check in and out was quick and parking in the underground parking lot was nice. Breakfast in the morning was good overall and breakfast area was clean.

I highly recommend this hotel if anyone wants quality rooms...at a very affordable price. All the staff were great! Ease of checking in and out was wonderful! This hotel is nice and close to everything downtown and very accessible. HIGHLY recommend.

Had a great business trip, checked in at 8 am. And the front desk attendant Cienna, was extremely informative, and polite. She got me an early check in. Loved my stay. Coming back again for sure. Sincerely TitanUp plumbing and heating

My stay was great! Comfy room, very clean, very quiet, and the staff are helpful and pleasant. The location is super as it is close to my family and close to downtown. Free parking is a bonus. The view of downtown is very beautiful at night, and the price is right!

I booked this hotel for a quick business trip but didn't end up staying the night. This hotel is in a bad area, is dirty and has a bad smell. I wouldn't recommend it. The staff, however, were friendly.

Stayed for one night, hotel seems to be renovated since I last came there excellent service by Deepak at the front desk it was late at night and didn't want to run cross the street to purchase a bottle water so he had gave me one from the front desk thank you very much to everyone.

Front desk representative was very good in making sure that we feel at home in the hotel. He provided info on directions in the hotel (first time to be in this location). Knowing that I was a platinum member, he offered an upgrade without me asking for it.

We had a very late arrival and the staff was cheerful and pleasant. It was such a long day of travel and when we arrived they upgraded us to a two bedroom apartment style room. We had a full size refrigerator, dining area and a lovely view out the large picture window. Temperature controls in each bedroom so everyone could be comfortable. The room was very clean and the furniture was comfortable. Housekeeping did a nice job as well. Breakfast was served each morning and there was a big selection. A hot egg dish with meat side, oatmeal, bagels, muffins, and a waffle maker. There is a high top seating area where you can enjoy breakfast and watch the morning commuters walk by or you can sit at a table and watch the news. There were attendants keeping everything fresh and tidy. The hotel was close to the Calgary Tower, Saddledome, Safeway, and Tim Horton's We didn't have a car but there is a parking area if you did drive and Uber was always nearby if you need a ride. The staff was so friendly. We really enjoyed our stay and would absolutely stay again!!

Stayed two nights at this hotel. Great location down town, and very comfortable accommodations. The room was spacious and well appointed, with the added benefit of a kitchenette. Easy free parking was a bonus in this city, and safety/security was appreciated. You used your room card for entry to everything - including the elevators and breakfast restaurant. The free breakfast was very good, with two very attentive staff who kept everything clean and warm. The front desk staff called several times to check on service and needs. Good job by all.

Excellent quality located within walking distance of all amenities. Breakfast and coffee was above par. The staff in all capacities were helpful and courteous. We had a pleasant stay and the city views were the coolest.

booked a room for a night. checked in was smooth and staff at the reception was good enough to explain everything. room was spacious and clean. this hotel is walking distance to most restos, bars and coffee shops. breakfast was basic but good one. i enjoy my stay here and will stay again on my next visit.

I am not a huge fan of Best Westerns but they are budget friendly and include breakfast. Not a huge fan because their general non room lighting is like being in Walmart. This BW was very nicely done out and the room cleaners were invisible. Noise levels for the most part were good, I was in a corner room over a 7 day period and on average it was quiet. The room was comfortable and in good condition and having a suite is less cramped so for a 7 day stretch that made it seem more homey. The location is great for Downtown Calgary, you can walk or Uber to any restaurants or shopping in under 10 - 20 minutes. I would stay again.

The reception team were nice but the wifi connectivity was poor over my 2 night stay. Breakfast was okay except fr the rotten, black banana's and the diced fruit which also had better days. I also suggest the breakfast support team members wear their hair tied back so to prevent it from coming in to contact with the food.

Visited for the hockey. Hotel has good parking and is easily accessible to Dt area. Room was clean and the bed super comfortable. Very reasonably priced as well. We would definitely recommend this hotel

We had a 2 bedroom suite which had plenty of room very comfortable beds. The location was good for us with plenty of eating options located near by. Good value for money for a family The package included free breakfast and the options for this were quite good

Perfect location, central to public transport and walking paths. Great room with everything I needed, and amenities! The breakfast was very nice with lots of options and staff were fabulous: friendly, courteous and knowledgeable.

We stayed at the Best Western Suites downtown for a business meeting, I was extremely nervous about being downtown as we are from the country. But AL the maintenance manager was amazing he went above and beyond to make me feel right at home it's nice to see that these people still exist. Thanks AL for being who you are we will definitely stay again and recommend this place in the future!! I would also like to also say thanks the rest of the staff at this hotel as well, not sure all of there names but all staff that were on the days we stayed were extremely helpful and pleasant to deal with. THANKS BEST WESTERN!

Stayed here on a busy weekend. Turned out to be a Country Music star performing nearby. Great location, easy to get to Centre and river. We hired an electric scooter on the Lime scheme. Room was ok but a little tired. We were charged to park the car - outdoors, free hobo provided to beg for money on your return! Breakfast was ok but very busy, the staff seemed unable to clean up so there was generally food and rubbish everywhere. Overall the hotel was ok for the price and location but could be better. Expect to wait for the elevator, for some reason they are very slow.

Despite the strong effort to market their care for the cleaning and the freshness of the rooms, the result is poor and inefficient. Bad smell all over the place, dust everywhere, the impression is of a shabby hotel, living on the echos of what (maybe) was upon a time in the past. Not a second chance.

Great find in the heart of Calgary with free parking and an incredible free breakfast. Very comfortable room with a small kitchen with fridge,microwave, and hot plate. Staff was very friendly and receptive to questions.

This is easily one of the best values for a downtown Calgary stay as it's close to the 17th Ave retail shops along with the business district in the city centre. The room was very clean, quiet and comfortable and the complementary hot breakfast is certainly the highlight of my stay with delicious offerings that change each morning The only drawback is the extra cost for parking however Calgary is renown for this and actually at $20/day it's probably still a cheaper option compared to other parking options. I would definitely recommend this hotel and will stay again on my next visit to the city

We stayed in Calgary for a couple of days and found the staff, especially the front desk and Alan Franks, very helpful and tried everything to help us with our trip. The shuttle and bag storage was incredibly useful.

Within walking distance to everything that was needed. very friendly staff and great breakfast choices each day. Nice to see a hotel concerned about the environment and give the guest a choice if the room is in need of cleaning

This hotel was in an ideal location for my conference with a very pleasent 20 minute walk through Calgary downtown. I was given a free upgrade to my room whihc I enjoyed emensly. The service was very friendly and polite but not intrusive. Parking was easy and very convenient I would definitely recommend this hotel

The staff were what made this such a nice place to stay. The reception staff in particular were so helpful and couldn't do enough for you. Right down to one of the receptionists, who was obviously off duty and on her way home, who came over to us on the street to let us know that a message had been left for us at the desk. Thanks to Sienna for helping us deal with a mix up in our travel company pre payment of our stay. We were assisted in how to use the trains to get around and finally at 4:30 am staff were standing at reception ready to book us out and call us a taxi to get to the airport. Breakfast was a nice way to start the day with a good selection of food.

I picked this place because of the downtown location and it was a Best Western. The price was reasonable, comfortable bed, very clean, friendly staff. There was a kitchenette but we didn't use this feature because it was basically an overnight stay but would be great if you planned on a longer stay.

This hotel has excellent location. Right in Downtown Calgary. You can walk to nice restaurants, coffee shops,bars and clubs. Also walking distance to the mall . The entrance is not big and the lobby is small as well. The staff are friendly and check in was easy. Breakfast is included and it is sufficient. The room is comfortably sized. The bathroom also is just right. The beds are comfortable, the pillows are nice and fluffy. There is a coffee maker in the room. It is very clean. It is quiet. The air con works very well, I like to keep my room cool. There is a large flat screen tv. Very good value. I will stay here again.

We went to Calgary for a family trip. This hotel was clean, was in a good location, and the staff were very friendly. The layout of our room was very good and the beds were very comfortable. There was free parking as we booked with the hotel directly. Would recommend!

The rooms themselves are good , spacious and the location is close Enough to the city and convenience stores. Bathroom was tight but manageable and the kitchen was good. We found the service to be ordinary. We had a 3 night stay and no internet 1 day , issues with the lift as well. Underground parking is good. Breakfast room was terrible. We arrived at 9 and by that time bins are overflowing, Tables not cleaned , food is not replenished and the remaining food left uncovered. The female looking after it spent the whole time watching a show on her phone and had no interest. Also no point wearing gloves to handle food if you don't take them off to play on your phone.

We stayed overnight in Calgary and wanted a reasonably priced hotel close to downtown. Cienna at reception was efficient and very helpful. When we wanted a place close by for dinner she pointed us in the right direction and the next morning asked how our evening was. If you are booking more than one room ask at time of booking that they are at least on the same floor. My 85 year old uncle ended up 12 floors away from us. Book through the hotel so you get free parking. Breakfast was OK for a hotel chain free breakfast

This is a very good hotel if you are looking to stay in downtown Calgary. Walking distance to grocery stores, coffee shops, restaurants, business towers, pubs, Room size was fairly big and not very many per floor so it's a smaller property. Bathrooms are on the smaller size though, but the rooms are clean and that's all that matters to me. Overall, I'd stay here again and recommend to other people as well.

Location is perfect. Breakfast was typical choices. Staff friendly and helpful. The water pressure was horrible - I couldn't shower because there wasn't enough pressure to wash my hair! (Never experienced that before). I wouldn't stay here again because of this.

We traveled to Calgary, Banff and Jasper, staying at various hotels along the way. Without a doubt this Best Western was our best stay. We're sorry we didn't book it for our few days that we were in Calgary at the beginning of our stay. It's conveniently located downtown within walking distance to many of the thing we wanted to see and do. The hotel staff we super friendly and helpful with any of our requests. We had a suite room because we were traveling with our adult daughter, so the sleeping arrangements were perfect. We each had control of the temperature in our own rooms and the beds were super comfortable. We had a large living area as well were we could spread out and relax. Truly, this was the best night of our extended stay in Canada. Don't let the older appearance on the outside fool you, this is a wonderful place on the inside.

This hotel is decent, is being renovated and has a decent location to downtown. Parking is great, lots of shops and restaurants within walking distance of the hotel. It's a great value and would be my go to hotel if it was closer to downtown.

Perfect location and great value for any business trip. I would recommend to folks looking for a place to stay while in Calgary. I have been staying at the Best Western for over 5 years now, the lobby has just been renovated and I hear the rooms are due for an upgrade next.

This hotel offers full suites for the rate of some rooms...and you get breakfast. You are within walking distance of many great restaurants and shops. The fact there is free parking in a city...bonus!

Family of 5 with kids under 8. We stayed in the 2 bedroom suite. PROS: The location is amazing, right downtown, easy to find and free parking was awesome. Grocery stores, liquor stores, restaurants all within walking distance. The staff was friendly and the place was spotless. Check in and check out were very fast and easy. Breakfast in the morning was a FULL breakfast; sausage, eggs, fruit, cereal, waffles, hashbrowns, bagels, toast, English muffins, oatmeal. Basically anything you want buffet style. The full kitchen in the suite was so great! We made our own pizzas with the kids, there is a dining room table and the kitchen was well stocked. CONS: Water pressure was insane and the shower actual hurt our skin lol. Pretty intense. But nice big tub for bathing kids. The beds are very soft so if that is something you don't like, maybe don't stay here. It bothered my husband's back and I found it not very comfortable. The beds are also VERY high, so if you have little kids sleeping in them, it's a bit treacherous. Also, maybe don't bank on using the sofa bed, you can feel the springs easily with just your hands, so sleeping on it is not fun and the street noise in the living room is bad because the patio doors offer zero sound proofing. All in all the value of this hotel was great. I felt like for $200 having an apartment size suite with full kitchen and free breakfast was pretty fantastic. If you are traveling on a budget and aren't too picky this is a great place.

Came to Calgary for our anniversary trip. We are from Montana,so this was an experience for us. And after long days of exploring, it was nice to come back to our comfortable room to relax. And the water pressure was great, which is a big thing for me. When most hotels go green, that usually means horrible showers, not this trip. The breakfast was good, and not the same everyday. The security was also very top notch. Overall, very nice stay.

Very friendly staff, wonderfully service, very accessible and secure building right down town easy access to transportation and shopping. The breakfast each morning offers lots of variety or food choices and daily menu changes

We've stayed at the Best Western Plus Suites Downtown (wow that's a mouthful) so many times that it feels like home. It's a very comfortable hotel in a vibrant neighbourhood with lots of great shopping and restaurants that are all walking distance. As a converted apartment building, the rooms aren't really your typical hotel fare, which is a bonus for us. The full kitchens available in many units are functional and an economical alternative to eating out all the time, especially with Safeway two short blocks away. Staff is friendly and courteous, and the lobby looks very nice after their renovation earlier this year.

Great hotel! Great staff! Great suite! Best shower ever! Breakfast was the best, with awesome hostess! Nice downtown location with many choices to shop and eat! Definitely will be back! The suite was very well layed out with plenty of room and oversized bedrooms with bug comfy beds and pillows. Very clean and nicely furnished. Underground parking with no extra charge and easy access to floors. Can't beat that I say! All around great place to stay!

I came to Calgary for business and decided to stay an extra day and take my family to the zoo so I booked an extra nite. I made a point of booking through Best Westerns site to take advantage of the free parking that's only available if you book directly with the hotel or through Best Western's site. I also took advantage of Best Westerns, 'Special Request option when I booked as this is primarily a business hotel and there is little to nothing on-site for kids. I have 2 girls (5,7) so I asked if it was possible to have some small treat bag (crayons etc) for them in the room. As I was busy with the business portion of my trip my wife and 2 kids checked in without me. Right off the bat they were charged parking ($20) as the front desk person was adamant we booked our stay on a 3rd party travel site. My wife paid it as they gave her no other option and she didn't know for sure how I booked the room. Also according to the front clerk there was no record of my special request... so nothing for the girls. I arrived later in the evening after business and had a chat with the front desk. I explained that I booked my room through Best Western's website 3 weeks previous, even going so far as sending the guy my booking confirmation email through Best Western. I told the clerk that I also called the hotel directly after booking to make sure I was not charged parking. I also mentioned my, 'Special Request', which he claims there is no record of... so, neither were honored at this hotel. The guy made a point of telling me that in order to receive free parking I had to book online with Best Western's website... really... After my stay was over I contacted Best Western.com and they are at a loss as to why the hotel thought I booked through a 3rd party site and are also at a loss as to why they could not see my special request. I think it would have gone a lot better if the desk person would have listened to me while I explained how I booked and where. The response from the desk guy after all of it was, 'Next time book through Best Westerns site or call the hotel directly...'. Wow, he really didn't listen to anything I told him. As I was determined to get my parking charge refunded they eventually did refund it... but I really don't want to go back to this hotel.... ever.

Rooms require updating, especially for the price. Great location and very friendly staff. Bad cleaning though, lazy. Our beds were slept in upon check in and just made, hair everywhere - GROSS! otherwise, the hotel is clean

We went during the Stampede so prices were high fir a BW, but more reasonable than others. A great location though, close to 17th Avenue and all the shops. Several nice restaurants just a few steps away. A 30 minute walk to the Saddledome or a $10 checker cab ride.

Old .. very old and smells like grandma's house. Stay further from downtown and drive to downtown. They had parking. Plus. Beds were good. Plus. Just very old and run down for the downtown price. Spend another 50$ for nice downtown or stay for less outside down town and it will be better

i have stayed here several times over the past year, and every time the experience is the same. Knowledgable staff, lots of parking, nice rooms and a great location. The proximity to restaurants and stores is great, especially in winter. this is always my first choice in Calgary.

We've stayed here several times and are never disappointed. Staff treats us very well each time. Love the location easy walk to 17th Avenue. Will definitely book there again. Suites are nice and practical. Nice to have separate area from bedroom.

Stayed here for 3 nights to see the Stampede, which was only a 20 min walk from the hotel, 45 min walk to downtown. Nice friendly and helpful staff, good breakfast, big rooms, great location, good facilities and good value.

good hotel great staff nice stay. we pulled in at 2:30 am with a trailer and truck no parking for us but staff and security went out of their way to help us. we enjoy the Jacuzzi tub and our over all stay was great. they let us stay longer which was amazing so we could sleep. great hotel just not a lot of parking