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Best Western Premier Calgary Plaza Hotel & Conference Centre, Calgary

4.0/5  - basé sur 708 notations.
1316 33 Street NE, T2A 6B6, Calgary, Canada - See map
Best Western Premier Calgary Plaza Hotel & Conference Centre - Front Desk and Lobby The Best Western Premier Calgary Plaza Hotel & Conference Centre is ideally located in the center of Calgary. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Premier Calgary Plaza Hotel & Conference Centre features 248 newly renovated guest rooms and suites. We also have 20,000 square feet of newly refurbished versatile event space, an onsite restaurant and lounge, fitness room, indoor pool, 24 hour room service, business center and a sundry shop. Additionally, there is complimentary Wi-Fi and parking with scheduled airport shuttle available. We are centrally located and just minutes from the Calgary International Airport and the Heart of the City. The Calgary Plaza Hotel & Conference Centre is the perfect location for both the business and leisure traveler. Within minutes from shopping, world class restaurants and sporting events, Calgary is at your fingertips when you stay with us.

Best Western Premier

Calgary Plaza Hotel & Conference Centre

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 708 guest reviews
NOTE ISSUED
Excellent
268
Very Good
218
Average
132
Poor
49
Terrible
41
REFER TO NOTICE
Business Business
231
Couples Couples
121
Family Family
204
Friends getaway Friends getaway
60
Solo travel Solo travel
55
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent Hotel and Conference Center"

5
05/11/2018

This facility is set up beautifully for conference use. Everything is situated well and access to conference rooms is quick and easy. Restaurants and fitness facility are convenient. Staff is friendly, and helpful.

"Great parking"

5
30/10/2018

Recent acquisition for the Best Western chain. Extremely clean rooms with recent upgrades. Friendly helpful staff. Loads of outdoor parking with plugins for winter. Convenient location as long as you have a car.

"Needs work"

2
21/10/2018

Stayed here for two nights. On the upside, the room was nice and big, the wifi was reliable, and the food quality & value for money for the breakfast and lunch buffets were good. However, there were numerous issues which suggested the management should tighten up training and supervision of staff. For example: I left a breakfast order card hanging from my doorknob before going to bed one night; the following morning it had not been picked up. My check-in process was disorganised and my credit card imprint did not get taken which caused problems for ordering a room service dinner; I didn't get any apology for the inconvenience this caused. As well, staff allow people to butt in for check-in rather that prioritising people who are already standing in line. My hotel room key stopped working midway through my second day, and when I went to find out why, I was told accusingly it was because I should have already checked out, despite the fact that I was booked to stay for the following evening; again, no apology. Dinner in the restaurant had issues with service and timeliness. Two other issues - the hotel gym is cramped and extremely hot; a couple of floor fans to move around the air might make things more comfortable. As well, the left-hand treadmill randomly stopped or slowed down while I was trying to run on it. Lastly, recent rebranding is incomplete and the external signage still brands the hotel as a Coast Plaza which is very confusing.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing your comments on your recent stay. It is great to hear that you enjoyed the room and food and beverage in Horizons Bistro. The issues you encountered are an exception to the service and standards we are known for and pride ourselves on. We are in the process of change and the signage fell behind schedule due to the unexpected weather we experienced this month. The departments involved have been addressed with the issues you encountered and we will work diligently to ensure these types of incidents do not reoccur. Thank you once again for sharing your comments and allowing us the opportunity to respond and correct our issues.

"International Event - Coast made it Awesome"

5
11/10/2018

We held an international sporting event with competitors from 11 different countries across North America, South America and the Caribbean. The Coast was our host hotel and banquet facility and did a superb job. They were accommodating, helpful and helped solve issues that came up. Huge kudo's the the Front Desk Team, without their stellar service, the event would not have been successful. So successful that the local committee has an open invite to host future events from the international selection committee. THANK YOU Coast Plaza

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for allowing us the opportunity to host your event, and for sharing such terrific comments. We have now rebranded to Best Western Premier Calgary Plaza Hotel and do hoe we can assist you in hosting this event once again in the future.

"Coast was good"

4
01/10/2018

The hotel itself has been upgraded and the rooms are very comfortable. Food was average compared to excellent in previous years. The room had 2 chairs in it which I like so you don;t have to sit on the beds.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Great to hear that you enjoyed the hotel and renovations. We have shared your comments with our food and beverage department. We do hope to see you once again in the near future.

"Fabulous place to stay!"

5
28/09/2018

Staff are friendly and accomodating. Hotel is clean and rooms are comfortable. I mistakeninglyonly booked for one night when I needed two nights. The hotel had two conferences going on simutaneously so all the rooms were booked. The staff on different shifts were in touch with each other to book me a room as soon as there was a cancellation. They were able to accomodate me. I was so thankful.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing your comments on your recent stay with us. Fantastic to hear that our staff were able to accommodate you. We hope to welcome you back in the near future.