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Best Western Premier Calgary Plaza Hotel & Conference Centre, Calgary

1316 33 Street NE, T2A 6B6, Calgary, Canada - See on a map
Best Western Premier Calgary Plaza Hotel & Conference Centre - Best Western Premier Calgary Plaza Hotel and Conference Centre The Best Western Premier Calgary Plaza Hotel & Conference Centre is ideally located in the center of Calgary. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Premier Calgary Plaza Hotel & Conference Centre features 248 newly renovated guest rooms and suites. We also have 20,000 square feet of newly refurbished versatile event space, an onsite restaurant and lounge, fitness room, indoor pool, 24 hour room service, business center and a sundry shop. Additionally, there is complimentary Wi-Fi and parking with scheduled airport shuttle available. We are centrally located and just minutes from the Calgary International Airport and the Heart of the City. The Calgary Plaza Hotel & Conference Centre is the perfect location for both the business and leisure traveler. Within minutes from shopping, world class restaurants and sporting events, Calgary is at your fingertips when you stay with us.

Best Western Premier

Calgary Plaza Hotel & Conference Centre

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 793 guest reviews
NOTE ISSUED
Excellent
326
Very Good
234
Average
136
Poor
51
Terrible
46
REFER TO NOTICE
Business Business
250
Couples Couples
139
Family Family
237
Friends getaway Friends getaway
64
Solo travel Solo travel
60
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Quick Trip"

5
User 12/09/2019

Enjoyed my stay here. Only stayed for one night. My family enjoyed the heated pool and the breakfast buffet the next morning was good. Staff in hotel and restaurant were very friendly. Would stay here again.

BWPCalgaryplaza, General Manager at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for choosing to stay with us while in Calgary. We are delighted to know you were able to enjoy the pool and hotel amenities. We look forward to your next visit to Calgary!

"Clean a new hotel"

4
User 10/09/2019

The rooms were clean, the beds were comfortable. Shower had great water pressure. The breakfast buffet was very good. I had a great sleep there. The hotel was very receptive to me travelling my pets. They even had a treat bag for the dog.

BWPCalgaryplaza, General Manager at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Mathew, Thank you for choosing to stay at the hotel and the review. We are delighted that we met your expectations and you had a good experience in our pet friendly rooms. A floor is dedicated for guests travelling with pets. We look forward to welcoming you back to Calgary!

"Comfortable and Clean"

5
355mirav, Kindersley, Canada 06/09/2019

The beds were comfortable, check in was a bit slow, in a good location. We would stay here again if we need to be in Calgary. We had our small dog and kennel with us which they accommodated no problem. Would recommend.

BWPCalgaryplaza, General Manager at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your experience while staying with us. I am delighted to hear that you enjoyed it and look forward to your next visit with us.

"Ms.Critic"

5
User 03/09/2019

I was very pleased with the room size, bed was very comfortable, shower was excellent, coffee great and the most important to me was how clean it was. The only thing not too great was the work out room was small if you wanted to do weights and another person there then not much room also needs fans or air circulation as was too hot and humid.....sucked it up cause I really needed a run on treadmill and skipped the weights.

BWPCalgaryplaza, General Manager at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for choosing to stay with us and it is always great to hear from our guests, thank you for sharing your comments on your recent stay. We have shared your suggestions with our team. We look forward to welcoming you back to the Hotel

"Great Stay"

5
Kimbali, British Columbia, Canada 03/09/2019

We stayed two nights to attend my brothers funeral. Our stay was great from beginning to end. Very comfortable bed, clean and spacious rooms. Breakfast was very nice as well. Thank you for a pleasant stress free stay.

BWPCalgaryplaza, General Manager at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for choosing to stay with us and we are pleased that you had a comfortable and pleasant stay given the circumstances. We look forward to welcoming you back the next time you are in Calgary.

"Great hotel and great prices"

5
User 02/09/2019

My family and I stayed at the Best Western Premier Calgary Plaza Hotel and we very much enjoyed our stay. It felt like home away from home especially with the great service and amenities including hearty breakfast and free in-room movie. They also delivered for us a playpen for our baby which made the stay even more enjoyable!

BWPCalgaryplaza, General Manager at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for choosing to stay with us on your visit to Calgary. We are delighted that you had a great experience and we were able to meet your expectations. We look forward to welcoming you back on your next visit.

"Hotel"

5
Choot T, Halifax, Canada 01/09/2019

The hotel is very good. very convenient from the airport, there is a shuttle provided from the airport to hotel. nice room and comfortable. Smooth check in and express check out. Will come back. Good services. Location is close to shopping and TT&T Asian market. We had nice stayed.

BWPCalgaryplaza, General Manager at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for choosing to stay with us on your visit to Calgary. We are delighted that you had a great experience and we were able to meet your expectations. We look forward to welcoming you back on your next visit.

"BWP Calgary Plaza - the best place to stay."

5
Teresita N, Delta. BC, Canada 30/08/2019

BWP Calgary Plaza and Conference Centre - the best place to stay in Calgary. We are seniors and we will stay again in this hotel. The service of Jen, the duty manager, exceeded our expectations. Boni the cok served as a most delicious, healthy, veggie omelette. Hiya, the waitress gave us excellent table service. The Cagary Zoo package was excellent in contents and in price. We give this hotel an A+ rating.

"Friendly and Outstanding Services"

5
User 28/08/2019

My family and I stayed at this hotel as we were attending a wedding and were amazed by the service and quality of the hotel. The room were clean and the beds the most comfortable we have slept in. The food quality was also exceptional. All the staff who were present and served us during breakfast and other meals understood our needs and provided excellent service. We would definitely stay there again and would highly recommend to friends and family.

"Poor experience"

2
User 27/08/2019

Had to travel to Calgary for a family emergency. First room was so dirty with hair on both beds we had to ask to move. They front desk attendant was nice and happily transferred us to a next room which was cleaner. There was always uneaten remnants in room service trays in the hallways during the stay, some there over 12 hours. Parking lot is half filled with dealership cars and if there is an event at the hotel, it is very hard to find parking. I was offered the option for quick check out, which I signed for, but was not provided. I did the survey after, had someone contact me for feedback, I sent pics and details but no response. Hotel is convenient, good Reno's, but needs some better housekeeping.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for sharing your experience during your recent visit to the hotel. I was disappointed to hear about your experience as I can assure you this is not our standard, but the exception to the experience we strive to provide. I have followed up as to why you have not yet received a response and the team has been investigating and gathering information to provide you both with answers and solutions to ensure this experience does not repeat itself. Please accept my apologies and thank you again for bringing it to our attention.

"Nicely redone, large luxury style hotel"

5
bmonson, Oro Valley, Arizona 27/08/2019

Room 519 in the tower. $136 Canadian including xtra fees/taxes. PROS: Large, well appointed room with luxury linens and amenities. Seattle Best coffee in room, ample parking at rear of building. No breakfast included. Onsite restaurant good but pricey. Bar/lounge area under renovation. Pool has dressing area. CONS: pool, while nice, is FAR away and up stairs to access. The front desk personnel, "Alicia" came across aloof and unhelpful. Be aware that this is a large convention oriented type hotel. Families may need to go elsewhere for dining.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for sharing your experience while staying with us. I am delighted to that you had such pleasant experiences and apologize for those that were not and will certainly work with the team to improve before your next visit. We look forward to your next stay with us.

"Great night"

5
User 25/08/2019

Stayed here with two young children and took them to Calaway Park with the package provided by the hotel. Snacks delivered to our room while we were out for dinner. Kids loved it. Pool had no slide like in pictures online which was a bit disappointing. Overall good hotel for kids and mom and dad too.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to share your experience while our guest. I was delighted to hear how much you and your children enjoyed it but was dismayed that you had found photos showing a slide. We are conducting a review of our approved photos to ensure there has not been a mistake made and thank you for bringing it to our attention. We look forward to your next visit.

"Excellent Calgary Hotel"

5
klb_868, London, Canada 23/08/2019

I would recommend Best Western Premier Calgary to stay in because of it's clean rooms and friendly staff. It is easy to get to. It is close to all amenities. The breakfast has a variety of food and was tasty.

"Awesome stay"

5
Paula R, Medicie Hat, Canada 23/08/2019

This hotel is very nice, friendly staff. Delicious breakfast. Checking in staff were knowledgeable and very friendly. Great location. Would definitely stay again. Beds were comfy. Great value for hotel . I recommend this hotel

"Recent BW Stay"

5
Karen H, Edmonton 23/08/2019

Really enjoyed our stay at the BW Premier. Very nice accommodations, comfortable bed, very clean. The location is great and the price is very reasonable. Would definitely stay again the next time we're in Calgary.

"Extremely Disappointing for a Best Western"

1
User 22/08/2019

I will not be staying at this hotel again. Does not meet best western standards in any way in my opinion. I have always opted for best western hotels when travelling but severely disappointed here. One facecloth for 3 people for 2 days (when we asked housekeeping in the hallway, were told they couldn't give us more but then the front desk said housekeeping would have to be called to bring some to us). No acknowledgement as a rewards member. No working air conditioning on 30+ degree days(apparently an issue with that whole side of the building). No mention of included breakfast so we had to pack up and drive to find and pay for breakfast each day. Were told they did not have a calaway park package when we specifically asked while booking but turns out they did. The maze to the pool through the basement is a little uncomfortable and then requires stairs to even get to the pool level. This was fine for me but I ran into someone in a wheelchair who had a much harder time. Staff were not accommodating or friendly when anything was discussed with them. And the best "resolutions" were a mobile air conditioning unit which leaked water all over the floor and an offer for a few bonus points. No discount or refund or apology. I would not recommend this hotel or stay again.

"Comfortable stay"

5
User 17/08/2019

The hotel was very accomodating. Tgey resolved any issues we had and went out of their way to please us. We always had certain timings ggat we needed our room cleaned and the staff were very accomodating. The front desk was slso very helpful.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to share your recent experience while a guest at our property. I am glad that you had such an enjoyable stay and that our team left such a great impression. We look forward to your next stay with us.

"Excellent place to stay"

5
User 07/08/2019

For traveling with an 8 month old and a toddler the hotel room was still spacious to go about the day along with being able to relax after going to the zoo and heritage park. staff was very polite and courteous to us.

"Great deal,clean and friendly"

5
User 06/08/2019

Always stay here when we go to Calgary. The deal with the zoo/calaway park tickets plus a complementary breakfast for 4 with a gift basket full Of fruit and treats is a great deal and hard to beat. Room was clean except the bathtub could of used a better clean.Staff was friendly and the pool is great. Highly recommend.

"Another stay in the books"

4
C72EDMM, Edmonton, Canada 06/08/2019

We stay at this hotel every summer we come to Calgary, although this is our first time since it became a Best Western. Out of all of the years we have stayed, this is probably the best one yet. Which makes me feel better about bringing two other couples with us this time, whom also had rooms here and enjoyed themselves. Not every year has been so seamless. Our check in went well and the front desk clerk was friendly. It tends to be a very busy hotel and this was no exception, with there being a lineup. But they were quick and courteous. The hotel felt cleaner this time around (granted last time we were there it was under renovations). We stayed in tower A this year. Our room was nice, a king size Superior room. The bed was extremely comfortable. Our only complaint was that the Friday night we arrived, we went to the grocery store and purchased a bunch of food to keep in our fridge as we had very full days planned and were going to eat close to home. Well, this is actually the second year in a row that the fridge froze everything and spoiled all of the food we purchased. A bit disappointing and not something we will attempt again. Otherwise, the room was nice. I was a big fan of the shower. I know most people love having a bathtub but it was actually a nice change to have just one big shower in the room. This was also the first year we ate anything from the restaurant other than their breakfast buffet (had no choice once our food spoiled). The food, aside from the buffet was great. The breakfast buffet needs a bit of an upgrade. It is a bit boring. Normally I can eat the same thing a few days in a row, but there wasn't much on the buffet I could actually have. So I didn't have much to eat; thankfully, we had breakfast vouchers and weren't paying for it. But overall, the food itself is always tasty and the service is good. Parking has never been an issue here, and we feel very secure with leaving our vehicle in their lot. There is always ample parking available. The location of this hotel is very ideal. Close to a lot of amenities, the airport, and not so far from downtown that it isn't an easy drive to get to. Knowing the price of most downtown Calgary hotels, I'd much rather stay in this area. Next year, we potentially discussed trying out somewhere new, but being creatures of habit, and knowing we like it here, we will be back. Maybe this time we will bring the dogs again and test out their pet friendly amenities. Overall, I do recommend the Best Western Premier. Aside from a glitch here and there, there is nothing big enough that would deter me from coming back.

"Great location and friendly staff"

4
Julaine12, Edmonton, Canada 06/08/2019

I enjoyed our room and felt it very spacious. The shower setup was one of the nicest I have seen in a hotel - it did not make a mess all over the floor like most. Our door to our room was very tight as was the bathroom door. So that was annoying as both were very loud to close. Only one elevator was working to my tower and that was eventually fixed during my stay. However, it was annoying to wait for the elevator for the first few days.

"Terrible Check In and Charged For Room Even When Booked With Points"

1
Matthew d, Morinville 05/08/2019

We had a bad experience right from check in. We booked this hotel one months in advance using our Gold Member points. Upon arrival, we confirmed at the front desk we were using our points to cover the two night stay. We recieved our Express checkout invoice showing we had been charged for both nights. At the front desk we were told we didn't have the points, even when it was confirmed at time of booking directly through the hotel. Staff said we had enough to cover one night, but still charged us for both nights. We will never stay at this hotel again. Terrible customer service!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, I am very sorry to hear about your experience during your recent stay with us, and I thank you for bringing it to our attention. I understand our front office management team has been in touch with you and we have been able to find a solution. Thank you for your time and patience during this process and we look forward to seeing you on your next stay in Calgary.

"May not or may stay and recommend this hotel"

3
User 29/07/2019

Good clean hotel with some glitches not everything would be perfect anyway Firts parking there are clear signed where to park when we arrive there their front was newly fix so we that we did not know so we have to turn around just to park. Second aircon broken we reported it no one come a look to fix it my son end up nose bleeding in the morning because of the heat. Phone/online promo was different in the front desk and it took a well from them to figure it out. Slow check in that time it was busy we understand but there should been a faster way to do it when it is busy like that.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to rate your experience and share your insights. I apologize that there were some challenges with your stay and I appreciate you taking the time to share them so we can rectify them immediately. I know on your next visit you will be pleasantly surprised to see the impact your observations have had.

"Great in every way"

5
tsreynolds, Toronto, Canada 27/07/2019

Great location as we travelled along Trans Canada Highway. Comfortable and clean room. Good breakfast. Friendly and efficient staff. We were particularly impressed with all the staff. Good value. We would definitely recommend it to friends.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank for taking the time to review and rate your experience while staying with us. I am happy that your stay was so enjoyable and appreciate the wonderful rating and feedback. We look forward to having you as our guest again soon.

"note a good place to stay"

2
sjclendennin, Edmonton, Canada 16/07/2019

small pool not even worth mentioning hot tub fits 3, front desk staff nedd some more taraining as to customer service. i told them i was leaving so they could fix the broken door handle, and they waited till i came back to fix it all maintenance did was tak the door handle offrone door and put it in another like he didnt believe me but our room cards worked good after that.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, I was very sorry to hear about your disappointment with your experience during your stay with us. I know that our Front Office Management team has reached out to you to discuss your stay in more detail and it is my hope we will be able to have you return and provide you with a much more satisfying experience. Thank you for taking the time to bring the issues to our attention.

"Great Value"

5
Rozita57, Rockford, Washington 07/07/2019

This property is conveniently located and is a great value for the price. The complimentary breakfast is located in the on-site restaraunt and was more of a buffet than your regular "hotel continental" breakfast. They even made your eggs to order! Overall a nice stay.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to share such a fantastic rating and review. We appreciate your patronage and look forward to having you as our guest again soon.

"Amazing Pampering"

5
Deanna P, Sacramento, United States 07/07/2019

We staid here 2 weeks into a 3 week road trip. The quality of service we received was amazing. The room was beautiful, quiet, and comfortable. The hot water kettle and coffee maker was a great way to start/end the day. Everything about or experience here was perfect. Within walking distance to the train station to downtown which was great and easy freeway access to Banff. The pool was clean and fun for the kids. The staff went above and beyond to answer any questions and made sure we had everything we needed. We'd stay here again in a heartbeat!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Deanna, Thank you for taking the time to share your experience and leave us such an amazing and detailed review. We appreciate you, making us, your hotel of choice while in Calgary. We look forward to your next visit.

"Poor Check in Practice"

3
Felix3105, Melbourne, Australia 30/06/2019

We arrived the Hotel around 2pm and the rooms are ready, but the official checkin time is 3pm. We Were not allowed to checkin until 3pm or We can pay $15 extra per room for early checkin. I have been travelling extensively around the World and this is the only Hotel will charge for early check in when the rooms are ready. I wonder If they would pay you $15 for late checkin!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Let me start by apologizing that your stay was not exceptional and thank you for bringing the challenges to light so we may address them. It is our standard to only consider a charge for early check in before 2pm and so I am disappointed to hear that this standard was not followed. I am hoping we can discuss in more detail if you could forward me your contact number or call me at the hotel. Again thank you for bringing it to my attention.

"Great value!"

5
User 29/06/2019

Hotel has been nicely renovated, clean, bright, spacious. Easy access to highway, near airport, near many shops & local restaurants & near shopping malls, a great way to experience local's lives. Great value for staying at a hotel with all that it has to offer.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Eric, Thank you for choosing our hotel during your recent stay and for your wonderful review and rating. We look forward to you next visit and having you as our guest again.

"A great place to relax after a long time drive."

5
Guide56931215282, Regina, Canada 27/06/2019

The front desk staff was friendly,and helpful. Quiet and comfortable room,the king sized bed is excellent,firm and large. We only stayed for one night,did not have time to use the exercise room,nor swimming pool.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to share your insights and award us with such an amazing rating. We look forward to having you back as our guest in the future.

"great stay"

5
peter k, moncton 05/06/2019

the staff are very friendly and helpful . the rooms are clean and well stocked the food was very good . the hotel is close the the station if you want to go downtown , and the is a couple of malls nearby

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Peter, Thank you for your wonderful words and review. We appreciate you taking the time to share insight about your experience at the hotel. We look forward to having you return soon.

"Enjoyed our stay"

4
juliecompann, Arlanta 04/06/2019

As a rule, I am generally not happy when I am booked in a Best Western as I prefers bit more luxury. Our conference was in this hotel so I figured I could deal with it for convenience sake. Boy. Was I surprised but I like it! A lot! Start with the best people located at the front desk. Awesome! Buy the breakfast coupons from the front desk. Good value! Great staff in the dining area. The room was spacious enough and comfortable. We liked having the small fridge and microwave in the room. They also had a safe. Problem with our safe on our arrival, but once we placed a call. It was fixed immediately. We were quite pleased. They also have an airport shuttle. Lastly, we enjoyed the onsite bar as well. All in all, we were very pleased with our 5 day stay.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to leave us a great rating and some fantastic comments. We appreciate your input and value your insight as our guest. We are glad we were able to change your perspective and hope to see you again in the future.

"HORRIBLE SLEEPLESS NIGHT AT A BEST WESTERN"

1
User 22/05/2019

The room was dated but renovated.There was a constant noise like a drill or a motor that would stat every minute and we could not sleep the whole night.The next day was ruined.The hotel upon complain tried to bribe us with free breakfast coupons which we returned and did not use. The cleanliness was not there.Dishes were left in corridor from 9 in the night till 11 in the morning till the time we checked out. Worst ever best western experience.BEDS(MATRESSES) WERE VERY OLD AND HAVE NOT BEEN REPLACED AFTER RENOVATION.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for taking the time to let us know about your experience as our guest. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for speaking with our team and working with us to resolve the issue and make amends. While all of our beds are new we will certainly be inspecting the mattress in this room to ensure there are no defects. Again, our apologies for the inconvenience.

"Upgrades are great!"

5
KiKiG154914, Edmonton, Canada 22/05/2019

We stay at this hotel everytime we stay in Calgary. This was our first time staying since it changed to a Best Western. They still have the same prices and deals which I was happy about. We always book a package when we go and this tine was the Zoo package which is an incredible deal and I highly reccomend! The upgrades done in the lobby look great and the pool being redone is a huge plus. Its is much cleaner now as it was pretty gross our last visit. With the package we booked it came with a snack basket and a free in room movie. I ended up having to call about the snack basket which was then delivered in about an hour. (Past visits it had always been in our room on arrival). Then at checkout I didn't notice that we had been billed for the in room movie we watched that should have been included. It wasnt until we were half way home that I realized, so a cheque had to be sent to refund our money for that. (The cheque did arrive promptly). Other then these little mishaps everything was great. The beds are super comfortable here and we love the warm buffet breakfast included in the package as well and we will continue to use this hotel for our trips to Calgary every year.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for being a loyal customer and taking the time to leave us such a wonderful and detailed review. We truly appreciate your insights and look forward to seeing you on your next stay.

"Nice Hotel for Beer & Business"

5
917Mark, Edmonton, Canada 15/05/2019

Did the title catch your eye?! I stayed at the Best Western Premier recently for a conference. The hotel is in a good location close to the airport. The rooms are recently updated, clean and quiet. The staff do their utmost to help you in any way - much appreciated in this day and age! The butter chicken pizza served in the lounge is delicious with a light and fluffy crust. Now for the title...the hotel is in a great location with three craft breweries just up the road - Red Bison, Toolshed, and Common Crown. So, you could go there for business, or leisure, then go for a good beer.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for your wonderful review, much appreciated and very informative. We appreciate you making us your choice of hotel in Calgary and we look forward to seeing you again soon.

"Exceptional service"

5
Laura Lee O, Red Deer 13/05/2019

The front desk staff were absolutely amazing and helpful. My husband caught a salmon in BC and we required a freezer for it during our stay. Everyone was understanding and helpful in getting our request accomplished! Thank you!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hi Laura Thank you so much for sharing your experience and I am delighted to hear it all went so well. We appreciate you making us your choice while in Calgary and we look forward to your next visit. Congratulations to your husband on his catch.

"A Flood with a touch of being stuck in the elevator"

1
BRCruiser, Canada 13/05/2019

The staff were very friendly however, I can't imagine how no one had reported the fact that the shower was leaking from the ceiling and flooded the bathroom prior to our stay. I am sure it must have happened before us. They changed our room however we could not go to it as it was occupied and had to rely on the staff to move our belongings which was ok. Had we not had to change rooms, we would not have been stuck in the elevator to get to the new room at 11 pm.for 45 minutes. We had to use our cell phone to call the front desk to tell them we were stuck. They had to send for the elevator company to come and get us out. The company had to be called and once they got to the hotel, it took another 15 minutes to get us out.. Both rooms we were in were supposed to be "Executive" rooms but after staying at many hotels, these were just ordinary rooms in my opinion. That second room had a toilet that could have done just about anything if you could figure out how to use it. That was more of a hindrance than anything else. On the positive side and the only one, the breakfast was a great buffet and the food was excellent. We were not offered any compensation for any of our issues.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would of course like to discuss the issues with you in more detail to make this right and will be reaching out directly.

"Great Hotel"

5
User 13/05/2019

Stayed for two nights entertained friends in the lounge. Food, drinks, sports on large tv screens and playing VLT and the service was excellent. Highly recommended if your staying in Calgary. Also used the swimming pool and the breakfast buffet both excellent, very friendly and accommodating staff.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for taking the time to leave such a wonderful review. We appreciate you having made us your choice of hotel while in Calgary and we look forward to having you stay with us again in the future.

"Great pet friendly Hotel"

4
amandaprophet, Fort Mcmurray 13/05/2019

Great place to stay with your pet. Very friendly staff. Rooms need a little work - closet doors very old and hard to open and close. The drawers for clothes were hard to open & close too. Great property and easy parking.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for taking the time to share your experience while staying with us. By telling us what you liked about your stay and how we can improve you are helping us to deliver a superior experience for you and other guests in the future. We look forward to your next visit.

"WE LOVED OUR STAY!"

5
User 03/05/2019

We are loyal Best Western customers. We travel a lot through the US and Canada every year. Always staying at a Best Western when available. This was our favorite stay at any of the Best western's we have stayed at. Including the pricier, fancier Best western's in San Francisco. We were in Calgary as i was having surgery. The staff couldn't have been more friendly and accommodating. They were wonderful. The hotel was clean and modern, The have the awesome pillow top beds, lot's of parking and the breakfast was excellent. The staff was also fantastic and friendly in the restaurant. A great price point for a wonderful stay. This will be our go to hotel when in Calgary. Only sorry we didn't find it sooner being as we are in Calgary so often! We highly recommend it! Excellent!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for your wonderful review and rating, it is much appreciated and I will be sure to share your wonderful comments with our team. We are proud to be your Calgary hotel of choice and we look forward to your next visit.

"A great stay"

5
Jennifer K, Enderby 30/04/2019

We were in town for a karate tournament. This location was so ideal for both the event and all the surrounding amenities. The staff were friendly and very help and kind when we had to switch the rooms/reservations that we had with my mom's as she could not make it as soon as she was hoping. We even got a delicious brownie on check-in. The room was clean, spacious and comfortable. Awesome pool and hot tub. The only thing is we didn't eat onsite as they were a bit pricey. We will be staying here for next year's tournament.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to leave such an amazing review and rating. We appreciate you taking the time to do so. We look forward to your next visit and will try harder to entice you to try our restaurant.

"Great Team Hotel"

5
samsX7467XA, Sturgeon County, Canada 26/04/2019

Our team was in for a tournament. Alishia Mcdonald was excellent in helping with bookings and looking after us during our stay. Great looking Hotel and friendly helpful staff!! Great rate and location.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to leave such an amazing review and rating. I will pass on your praise to Alisha and the team, I appreciate you recognizing their efforts. We look forward to seeing you again soon.

"The most comfortable bed!"

5
pandam0nium6, New Westminster, Canada 22/04/2019

We were in town to visit the kids and grandkids. We stayed here because close to where they live and my son works there. The room was more than what we expected, we were upgraded to a king suite. The kingsize bed was quite possibly the most comfortable bed I have ever slet in. The breakfast buffet was far beyond anything I had expected. I highly recommend a stay here. Airport shuttle to and from.

"Great Hotel"

5
User 15/04/2019

I stayed at this hotel for the first time just recently and it was a wonderful experience. The rooms was very clean and large. The bathroom was small but met my needs all the same. It was close to the LRT station and a number of restaurants were withing walking distance. The hotel has a restaurant in it but I never used it myself but it looked very nice; albeit a little pricey for my taste based on the menu I saw. Overall, I quite enjoyed my stay there and would do so again.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for taking the time to leave us such an amazing rating and review, we appreciate your feedback. We look forward to having you stay with us again in the future and thank you for being our guest.

"family visit to Calgary"

5
Ruralfamily, Medicine Hat, Canada 13/04/2019

Very good place to stay. Would absolutely go there again. We were there for a basketball showcase and it was a great experience. Had supper at the lounge and it was delicious. Room were very nice and the beds were excellent.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to leave such a fantastic rating and review. We appreciate your feedback and are glad to hear we were able to meet your expectations. We look forward to having you as our guest again in the future.

"Very Good - But Hotel Management gets to decide Who gets Free Breakfast and Who has to Pay!!"

4
ACDSee, Edmonton, Alberta, Canada 09/04/2019

Nice and clean overall. Simple and not extravagant. Access to Hotel location is through the industrial area, so though its not too far from the main road, its still a short drive away, and a fair walking distance to the shopping mall and restaurants in the neighborhood. The lack of complimentary breakfast for all customers was a downgrade to the rating ($10/per person), as the hotel appeared to be quite selective as to who gets free breakfast and who had to pay, almost as if it depended on where/who the customer used to reserve their hotel room, or else depending on how much they paid for their hotel room. Some customers had free breakfast vouchers, while others had to pay. Knock on the Hotel Management for this bad discriminatory practice. Also the Restaurant that served the Breakfast stated that customer couldn't take their food up to their hotel suite, but yet they made an exception for others. The Quality and Consistency of service for customers is a bit of a concern at this hotel. Hotels that don't discriminate customers are those with better hotel management practices, and this Best Western Premier needs a little wake up call. Otherwise the hotel stay and room, was good to very good.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for taking the time to submit a review and rating, we appreciate hearing about your experience. I apologize that you were left with the impression that we are discriminatory towards our guests and I want to assure you this is not the case at all. While we do charge for breakfast, we offer rates and group packages that include this charge for our clients convenience. Thus it is the clients choice to make use of the offering. We also allow guests to take meals to or in their room as we offer both takeout and in room dining, though we do not allow take out for buffet. I will follow up and ensure we are more transparent with our guests so there is no confusion in the future and I thank you for bringing it to my attention.

"Love this Place!"

5
216randalb, Edmonton 04/04/2019

I ALWAYS stay here when I'm in Calgary. Hotel is nice pool and hot tub are nice. Very nice gym facilities. Staff are awesome and the FREE breakfast is amazing! Omelets made to order...need I say more?

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you so much for your review and fantastic rating. It is wonderful to know that our changes and enhancements are being noticed and enjoyed. We look forward to your next stay with us.

"Fantastic Service"

5
shelley b, St. Albert, Canada 22/03/2019

We had stayed with a sports team and found the hotel staff very accommodating. the breakfast options were great and food was plentiful and hot. Rooms are spacious and well maintained. Thanks for a great stay!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hi Shelly Thank you for taking the time to share your experience while our guest and leaving such a fantastic rating and comments. It was our pleasure to have you stay and we look forward to your next visit.

"Lovely renovated hotel"

4
emmy12484, Edmonton, Canada 16/03/2019

The renovations are lovely. Ample parking. Comfy bed. Free breakfast voucher and the buffet is great. Had a good chuckle at the phone in the bathroom. Only qualm was that the pillows were overstuffed so I woke up quite a bit, but that's the case at most hotels I find.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for your wonderful rating and sharing your experience while our guest. We do offer both a firm and a soft pillow so I am sorry to hear they were still a challenge. We look forward to having you stay with us again.

"Week stay for Conference"

4
Alanna B, Fort Frances 13/03/2019

Front desk service excellent, hotel accommodations great, Breakfast was very good, again with excellent service. Staff were very helpful. Maintenance staff were quick to respond with an issue and resolved it quickly. I would say at this hotel again. Approximately 20 minutes from the Calgaryairport

"Best hotel in Calgary!!"

5
User 12/03/2019

Came down for an nhl came booked last second. Complimentary upgrade of our room breakfast was awesome the staff were all super helpful and nice. Will 100% be the hotel I come back to every time we are in Calgary! Thank you bestwestern!!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for taking the time to leave such a fantastic rating and review. We are absolutely thrilled to hear how much you enjoyed the experience and look forward to having you as our guest again in the future.

"Great stay"

5
brownaj2015, Red Deer, Canada 01/03/2019

This was hotel stay was very impressive from the great staff to cleanliness of the hotel. The bed was very comfortable. I had a great sleep. The location is close to everything from food store to close proximity to Airport and downtown. Highly recommend this hotel

"MADE UP FOR NOT GOING TO PALM SPRINGS"

5
User 19/02/2019

Hotel staff: From the front desk personnel to restaurant staff/chefs to housekeeping and maintenance staff nothing but outstanding service. All staff are extremely professional, polite, informative and western down to earth. What ever mgt has in the water: do not change. Restaurant: Outstanding breakfast selection, quality and superb staff. Our dinners again were very professionally presented and the quality superb. Pool: Used the pool five times and each time no towels were available either in the change room or pool area.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello and thank you for your wonderful rating and review. I will pass on your compliments and experience to our teams and we look forward to having you visit us again soon. I apologize for not having an adequate supply of towels and we have taken steps to ensure this is rectified moving forwards.

"Nice place to stay in the NE"

5
danielgS3583RA, Surrey, Canada 16/02/2019

I stayed here when this was the Coast Plaza hotel earlier in 2018 and both experiences were great. Friendly staff, quick check-in, and the location is pretty good. The pool was a bit small, but the hot tub was enjoyable. Would stay here again.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hi Daniel Thank you for taking the time to give us such a fantastic rating and review. It's great to hear that you have enjoyed your previous visits and we look forward to having you stay with us again in the future.

"very clean"

5
jilliebean, alberta 14/02/2019

We stayed at this hotel as part of a very large group. They were able to accommodate us with a group breakfast and store our luggage. The rooms were very clean and quiet. The pool area and change rooms were very clean as well. The only downside was the very small hot tub! If you are not with a group you have the option of buying a voucher for a buffet breakfast. It is well worth the money! There were lots of parking spots with plugins for the cold nights! The rooms were basic but well appointed. The microwave and fridge and little extras like free bottled water and a variety of hot drink options were appreciated. We will definitely stay here again as it was great value for the money.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your amazing rating and review. We take great pride in providing a superior experience for all of our guests and are very happy that you experience exemplified it. We look forward to you staying with us again in the future

"Awesome Renovated Hotel and very clean and nice rooms."

5
Andrew R, Edmonton, Alberta, Canada 10/02/2019

A huge Special Olympics Group and I Stayed at this hotel this weekend and it was lots of fun. Rooms on tower B from the 8 to 12 floors have a awesome view of Downtown Calgary. I was Super Impressed with the huge facelift or renovation they did the old way when this was the Coast hotel in the past was Very Ugly and dark inside I think the Walls were brown and lighting was very dark when I was just for the Special Olympics banquet and dance 12 years ago. After facelift a huge improvement and brighter and cleaner I'm sure this Hotel was closed a few months. I was very happy with my room and very clean and free bottled water and Coffee in room. Shower worked very well. Only thing is it's a little far from Downtown but the LRT takes you right to Downtown in a few minutes. I've been on it. Marlborough station is not too far. I didn't have the time to use the pool but I hope I would have enjoyed it.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hi Andrew Thank you for your wonderful review, we are absolutely delighted that you enjoyed your stay with us. It was our honour to be able to host the athletes and we look forward to seeing you again soon.

"No Complaints!"

4
Prairietraveller01, Calgary, Canada 05/02/2019

Over the last several weeks, I have stayed at this property twice in two different room types. Both rooms were modern spacious and clean. The property has been recently upgraded with all of the amenities that you would expect in a full-service hotel. The staff throughout the property were professional and courteous! The breakfast buffet was better than most. I did like the option upon check-in of purchasing the Breakfast Buffet at a discount for the mornings that fit into my schedule. The location is OK, I would not call it central but it has good access to the major routes. Expect to drive to any destinations, it is definitely not a walkable neighborhood. There is some decent shopping near by and lots of Restaurant options, which can be hit or miss. The Front Desk should be able to steer you in the right direction. I am not a big fan of the Environmental Levy but I am sure that they are not the only property charging this fee. Obviously, the environment is important but in my opinion, this is just an excuse to force an additional fee upon the consumer. If the environment is so important, why did one room provide ceramic coffee cups and glasses and the second room had plastic glasses and disposable cups? Go figure! The only annoyance that I experienced was booking through the in-house on-site reservation agents. On both occasions I was quoted a rate higher than the posted rate on the Best Western website. The first agent acknowledged this lower rate and honoured it immediately. On the second booking the lower rate was not honoured until I provided proof of the lower rate. To be clear I had to provide a screen shot of the rate posted on the Best Western website to the Agent that is employed by the Best Western Premier Calgary Plaza Hotel. Give me a break! All this aside, I have enjoyed my stays and if I have a need to be in this quadrant of Calgary again, I would stay here. I would not have a problem recommending this property.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for staying with us and taking the time to leave such a detailed review. Your feedback gives us the opportunity to examine our offering from a guests view. I have taken note of your observations during the reservations process and of our environmental practices and will be sharing them with our team to improve our standard for your next visit. We look forward to having you stay with us in the future.

"Meering"

5
samd950, Lacombe, Canada 26/01/2019

I stayed at this location for a business meeting. The rooms were clean and featured better than average furniture, towels and soaps. Room was quiet and the staff was friendly. Our meals was catered by the restaurant. It was okay. The in room service was better.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to leave us a wonderful rating and share your experience while staying with us. I have shared your comments with the team and we will continue to review and improve for your next stay. We look forward to having you stay with us when you are next in Calgary.

"Nice hotel"

4
KTandLee, Edmonton, Canada 11/01/2019

This hotel is renovated. I like the vanity - it's really spacious and separate from the shower and toilet. The beds are comfortable. Staff are good. Pool and hot tub could use a refresh, but overall I like staying here and would return.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for taking the time to share your experience while staying with us and the wonderful rating. We look forward to having you stay with us again in the future.

"Best Complimentary Buffet Breakfast!!!"

5
Randal B, Edmonton, Canada 11/01/2019

Beautiful hotel with a nice pool, hot tub and gym...looks to be recently updated with modern decor.But the best part of my stay was the hot buffet breakfast with a made to order omelette station. This is just a lovely hotel with a wonderful restaurant and staff. You won't be disappointed!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Randal, Thank you for your wonderful summary of the hotel and our offering. We appreciate you taking the time to share your experience and look forward to you visiting us again soon.

"Impressive Jacuzzi Suite ..."

4
Foz2B, Alberta, Canada 05/01/2019

Was unable to book the Whirlpool Suite room at the BW Premier Freeport Inn Calgary Airport location so decided to give this hotel a try and book one of their Jacuzzi Suites. Was surprised at how spacious the entire suite is … large sitting area with dining table and 'kitchenette', the separate bedroom with a comfortable king bed. The nice touches includes a small bench just inside the entrance where you could sit and remove your footwear, the surprising festive animal towels on the bed welcoming us, a wardrobe closet in the bedroom. We were just floored however when we walked into the 'luxurious' bathroom … with a large modern jetted tub, large rain shower style shower and a … Japanese style toilet! The water is a bit slow in warming up … the jacuzzi tub drain is a bit fiddly to operate Overall though, this is our new number one hotel in Calgary.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to share the wonderful experience you had while staying as our guest. We are delighted to hear that you enjoyed the renovations and personal touches. Please do come back and visit us soon.

"Great property, recently renovated"

5
KenHinSask1, Regina, Canada 02/01/2019

We went to Calgary for some Boxing Day shopping and stayed here. It was not busy, but it is a gem! We were upgraded to a suite which was wonderful and took in their breakfast buffet offering. The food was great, made to order omelettes and a variety of other items. Service was great. This property is on our list when we do a return trip.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for your recent visit and the fantastic rating and review. We strive to deliver a superior guest experience for all of our guests and it is wonderful to see it is being noticed. We look forward to having you stay again in the future.

"Our official hotel when in Calgary"

5
User 01/01/2019

We had adopted this as our official hotel having stayed here in its previous incarnation as the Coast Plaza. If anything, it has improved in the transition. Big kudos on their chef - the food is great! The staff is warm and welcoming as well as being knowledgable and helpful. We'll be back!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to share your experience as our guest. It gives us great pride to know that we have become your Calgary hotel of choice, we truly appreciate your loyalty. I will share your wonderful comments with our team and we look forward to seeing you again when you are next in the city.

"Great stay in Calgary"

5
User 10/12/2018

I would recommend to stay here, the service is great, rooms are lovely and we always have a great stay. The lobby is welcoming and friendly and it is easy to get too. Staff are very nice and I have never had any issues. Great pillows too :)

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for you Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your comments were wonderful and I am glad that you like the pillows! Thank you again for taking the time to do a review. We appreciate your loyalty to our brand. We hope you will come back and see us again soon.

"Calgary Plaza"

5
User 06/12/2018

Hotel newly renovated. Staff friendly and helpful. Meals were good. Buffet at breakfast and lunch helpful for speedy meals very tasty too. Base room very good comfortable king size bed great shower. Close to 2 shopping centres and many specialty restaurants for variety

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for you Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to do a review. We appreciate your loyalty to our brand.

"Xmas Party and Business Trip"

5
Chet S, Edmonton, Canada 06/12/2018

I booked a 2 night and was pleased that my Diamond level membership got my a free upgrade. It as to a one bedroom suite with jacuzzi tub.The suite was massive and my wife loved the high tech toliet.."heated seats!!" She wants one now...Staff was helpful, I needed a new hair dry and we got one promptly. Business centre was typical but no issues with printers and computer speed and so on.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for you Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to do a review. We appreciate your loyalty to our brand.

"What a wonderful surprise"

5
User 05/12/2018

We had special request to have adjoining rooms. My daughter was having major surgery and we were going to have to stay some extra time to be sure she'd be ok. Got them. And with king bed too. People are fantastic. The rooms were exactly what we asked for. The rate was well below what we had anticipated. Restaurant served good food. Overall, it made a difficult 3 days, so much easier on us all. Will definitely be back

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for you Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to do a review. We appreciate your loyalty to our brand.

"Excellent stay"

5
noric, Alberta 01/12/2018

Location great for where we had our course although not far from down town in rush hr may not be ideal! Excellent value especially for 4* services! Nice big Modern rooms,wifi,pool,parking & Buffet breakfast were all great! Wish check in was earlier then 3pm! Excellent customer service and BW rewards program!

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing terrific comments on your recent stay with us. Great to hear that you enjoyed your stay and the hotel amenities. We do accommodate early check ins when possible. We do hope to see you once again in the very near future.

"Surprisingly luxurious, with extremely friendly staff"

5
BenLar137, Calgary, Canada 30/11/2018

We have stayed at many Best Westerns over the years, and this new Best Western in Calgary is the largest, by far the most luxurious, and the most friendly we ever stayed at. This Best Western truly IS a premier property. From the shuttle driver / doorman who offered his assistance on our arrival, to the extremely friendly front desk staff, and every other staff we came across, everybody greeted us with a genuine smile and hello. And it seems every customer would receive that. We stayed in a spacious one-bedroom jacuzzi suite - small kitchenette, dining area, and a huge, lux bathroom with dual sinks. Our bed was oh-so comfortable! Their rooms are well-appointed, and well thought out. We loved their large indoor pool with hot tub. Even the change rooms at the pool were upscale. From a grand piano in the lobby to high-end decor, we love this hotel, and we'll be back!

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Such incredible comments, Thank You. Terrific to hear you enjoyed your stay and that the hotel amenities and staff exceeded your expectations. We look forward to welcoming you back.

"Professional staff"

5
Foodloverofalltime, Edmonton, Canada 27/11/2018

All of the hotel staff went above and beyond to ensure I had a seamless stay. Friendly and helpful staff from the front desk, lounge, restaurant, cleaning staff. I only stayed 2 nights but I would definitely stay there again.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
So pleased to hear that you enjoyed your stay with us, and thank you for such wonderful comments on our staff. We look forward to accommodating you on your next visit to Calgary.

"Excellent stay"

5
JackieMilesToGo, North Kingstown, Rhode Island 24/11/2018

I highly recommend Best Western Premier Calgary Plaza Hotel & Conference Centre, Calgary, ALBERTA. The room was spacious, super clean, beautifully decorated, and the pillows and bed were very comfortable. Breakfast was excellent! I absolutely loved everything about our stay. I just wish we didn't live 2600 miles (4184 km) away!

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing such terrific comments. We do hope you will visit us again.

"Met My Expectations"

4
ytseng02, Vancouver, Canada 17/11/2018

When I stay at Best Westerns, I generally know what to expect: not to be wowed and not to be royally pissed off. This was exactly one of those stays. Mishap: Based on the organization of my stay, the organizers were supposed to account for payment of room and taxes. As I was checking in, they advised I would be paying for my room which is incorrect, so there was a miscommunication on this part. Rectification: Front Desk called me within an hour after I checked in to advise the payment was taken care of. But it's not the best surprise to be told you have to pay when you're not supposed to. Breakfast: standard hotel buffet - I loved the hashbrowns, stir fried with green & red peppers and red onions. Room: Bed was super comfortable. Renovated washroom was really well done!

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for choosing the Best Western Premier Calgary Plaza Hotel for your recent stay in Calgary. We apologize for the error on payment, and are happy to hear that the issue was quickly rectified. Great to hear that you enjoyed our renovated rooms. We do hope to see you once again in the near future.

"Great Place to Stay"

5
rlee22, Calgary 11/11/2018

I stayed two nights at this hotel for a work conference. I enjoyed my stay. The hotel was clean, the rooms were large, and they offered a great price per night. The conference was catered by the hotel and the food was absolutely delicious, the staff was amazing as well.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing such terrific comments, great to hear that you enjoyed your stay and the conference facilities and services. We do hope you will visit us once again in the near future.

"Excellent Hotel and Conference Center"

5
Stay00058726989, Edmonton, Canada 05/11/2018

This facility is set up beautifully for conference use. Everything is situated well and access to conference rooms is quick and easy. Restaurants and fitness facility are convenient. Staff is friendly, and helpful.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
We are thrilled to read such great comments, thank you for sharing.

"Great parking"

5
Grant F, Toronto, Canada 30/10/2018

Recent acquisition for the Best Western chain. Extremely clean rooms with recent upgrades. Friendly helpful staff. Loads of outdoor parking with plugins for winter. Convenient location as long as you have a car.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
We are proud to be a member of the Best Western chain, and certainly do appreciate you taking the time to share your comments. Just to mention, if you don't have a car, there is the Light Rail Transit station within a 10 minute walk from the hotel and will take you to all areas of the city.

"Needs work"

2
Voyageur613, Oxford, United Kingdom 21/10/2018

Stayed here for two nights. On the upside, the room was nice and big, the wifi was reliable, and the food quality & value for money for the breakfast and lunch buffets were good. However, there were numerous issues which suggested the management should tighten up training and supervision of staff. For example: I left a breakfast order card hanging from my doorknob before going to bed one night; the following morning it had not been picked up. My check-in process was disorganised and my credit card imprint did not get taken which caused problems for ordering a room service dinner; I didn't get any apology for the inconvenience this caused. As well, staff allow people to butt in for check-in rather that prioritising people who are already standing in line. My hotel room key stopped working midway through my second day, and when I went to find out why, I was told accusingly it was because I should have already checked out, despite the fact that I was booked to stay for the following evening; again, no apology. Dinner in the restaurant had issues with service and timeliness. Two other issues - the hotel gym is cramped and extremely hot; a couple of floor fans to move around the air might make things more comfortable. As well, the left-hand treadmill randomly stopped or slowed down while I was trying to run on it. Lastly, recent rebranding is incomplete and the external signage still brands the hotel as a Coast Plaza which is very confusing.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing your comments on your recent stay. It is great to hear that you enjoyed the room and food and beverage in Horizons Bistro. The issues you encountered are an exception to the service and standards we are known for and pride ourselves on. We are in the process of change and the signage fell behind schedule due to the unexpected weather we experienced this month. The departments involved have been addressed with the issues you encountered and we will work diligently to ensure these types of incidents do not reoccur. Thank you once again for sharing your comments and allowing us the opportunity to respond and correct our issues.

"International Event - Coast made it Awesome"

5
Dave K, Calgary, Canada 11/10/2018

We held an international sporting event with competitors from 11 different countries across North America, South America and the Caribbean. The Coast was our host hotel and banquet facility and did a superb job. They were accommodating, helpful and helped solve issues that came up. Huge kudo's the the Front Desk Team, without their stellar service, the event would not have been successful. So successful that the local committee has an open invite to host future events from the international selection committee. THANK YOU Coast Plaza

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for allowing us the opportunity to host your event, and for sharing such terrific comments. We have now rebranded to Best Western Premier Calgary Plaza Hotel and do hoe we can assist you in hosting this event once again in the future.

"Coast was good"

4
Carol R, Calgary, Canada 01/10/2018

The hotel itself has been upgraded and the rooms are very comfortable. Food was average compared to excellent in previous years. The room had 2 chairs in it which I like so you don;t have to sit on the beds.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Great to hear that you enjoyed the hotel and renovations. We have shared your comments with our food and beverage department. We do hope to see you once again in the near future.

"Fabulous place to stay!"

5
outreach2018, Edmonton, Canada 28/09/2018

Staff are friendly and accomodating. Hotel is clean and rooms are comfortable. I mistakeninglyonly booked for one night when I needed two nights. The hotel had two conferences going on simutaneously so all the rooms were booked. The staff on different shifts were in touch with each other to book me a room as soon as there was a cancellation. They were able to accomodate me. I was so thankful.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing your comments on your recent stay with us. Fantastic to hear that our staff were able to accommodate you. We hope to welcome you back in the near future.

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