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Best Western Premier Calgary Plaza Hotel & Conference Centre, Calgary

4.0/5  - basé sur 722 notations.
1316 33 Street NE, T2A 6B6, Calgary, Canada - See map
Best Western Premier Calgary Plaza Hotel & Conference Centre - Front Desk and Lobby The Best Western Premier Calgary Plaza Hotel & Conference Centre is ideally located in the center of Calgary. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Premier Calgary Plaza Hotel & Conference Centre features 248 newly renovated guest rooms and suites. We also have 20,000 square feet of newly refurbished versatile event space, an onsite restaurant and lounge, fitness room, indoor pool, 24 hour room service, business center and a sundry shop. Additionally, there is complimentary Wi-Fi and parking with scheduled airport shuttle available. We are centrally located and just minutes from the Calgary International Airport and the Heart of the City. The Calgary Plaza Hotel & Conference Centre is the perfect location for both the business and leisure traveler. Within minutes from shopping, world class restaurants and sporting events, Calgary is at your fingertips when you stay with us.

Best Western Premier

Calgary Plaza Hotel & Conference Centre

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 722 guest reviews
NOTE ISSUED
Excellent
280
Very Good
221
Average
132
Poor
49
Terrible
41
REFER TO NOTICE
Business Business
238
Couples Couples
126
Family Family
207
Friends getaway Friends getaway
60
Solo travel Solo travel
55
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Complimentary Buffet Breakfast!!!"

5
11/01/2019

Beautiful hotel with a nice pool, hot tub and gym...looks to be recently updated with modern decor.But the best part of my stay was the hot buffet breakfast with a made to order omelette station. This is just a lovely hotel with a wonderful restaurant and staff. You won't be disappointed!

"Impressive Jacuzzi Suite ..."

4
05/01/2019

Was unable to book the Whirlpool Suite room at the BW Premier Freeport Inn Calgary Airport location so decided to give this hotel a try and book one of their Jacuzzi Suites. Was surprised at how spacious the entire suite is … large sitting area with dining table and 'kitchenette', the separate bedroom with a comfortable king bed. The nice touches includes a small bench just inside the entrance where you could sit and remove your footwear, the surprising festive animal towels on the bed welcoming us, a wardrobe closet in the bedroom. We were just floored however when we walked into the 'luxurious' bathroom … with a large modern jetted tub, large rain shower style shower and a … Japanese style toilet! The water is a bit slow in warming up … the jacuzzi tub drain is a bit fiddly to operate Overall though, this is our new number one hotel in Calgary.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to share the wonderful experience you had while staying as our guest. We are delighted to hear that you enjoyed the renovations and personal touches. Please do come back and visit us soon.

"Great property, recently renovated"

5
02/01/2019

We went to Calgary for some Boxing Day shopping and stayed here. It was not busy, but it is a gem! We were upgraded to a suite which was wonderful and took in their breakfast buffet offering. The food was great, made to order omelettes and a variety of other items. Service was great. This property is on our list when we do a return trip.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for your recent visit and the fantastic rating and review. We strive to deliver a superior guest experience for all of our guests and it is wonderful to see it is being noticed. We look forward to having you stay again in the future.

"Our official hotel when in Calgary"

5
01/01/2019

We had adopted this as our official hotel having stayed here in its previous incarnation as the Coast Plaza. If anything, it has improved in the transition. Big kudos on their chef - the food is great! The staff is warm and welcoming as well as being knowledgable and helpful. We'll be back!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to share your experience as our guest. It gives us great pride to know that we have become your Calgary hotel of choice, we truly appreciate your loyalty. I will share your wonderful comments with our team and we look forward to seeing you again when you are next in the city.

"Great stay in Calgary"

5
10/12/2018

I would recommend to stay here, the service is great, rooms are lovely and we always have a great stay. The lobby is welcoming and friendly and it is easy to get too. Staff are very nice and I have never had any issues. Great pillows too :)

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for you Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your comments were wonderful and I am glad that you like the pillows! Thank you again for taking the time to do a review. We appreciate your loyalty to our brand. We hope you will come back and see us again soon.

"Calgary Plaza"

5
06/12/2018

Hotel newly renovated. Staff friendly and helpful. Meals were good. Buffet at breakfast and lunch helpful for speedy meals very tasty too. Base room very good comfortable king size bed great shower. Close to 2 shopping centres and many specialty restaurants for variety

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for you Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to do a review. We appreciate your loyalty to our brand.

"Xmas Party and Business Trip"

5
06/12/2018

I booked a 2 night and was pleased that my Diamond level membership got my a free upgrade. It as to a one bedroom suite with jacuzzi tub.The suite was massive and my wife loved the high tech toliet.."heated seats!!" She wants one now...Staff was helpful, I needed a new hair dry and we got one promptly. Business centre was typical but no issues with printers and computer speed and so on.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for you Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to do a review. We appreciate your loyalty to our brand.

"What a wonderful surprise"

5
05/12/2018

We had special request to have adjoining rooms. My daughter was having major surgery and we were going to have to stay some extra time to be sure she'd be ok. Got them. And with king bed too. People are fantastic. The rooms were exactly what we asked for. The rate was well below what we had anticipated. Restaurant served good food. Overall, it made a difficult 3 days, so much easier on us all. Will definitely be back

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for you Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to do a review. We appreciate your loyalty to our brand.

"Excellent stay"

5
01/12/2018

Location great for where we had our course although not far from down town in rush hr may not be ideal! Excellent value especially for 4* services! Nice big Modern rooms,wifi,pool,parking & Buffet breakfast were all great! Wish check in was earlier then 3pm! Excellent customer service and BW rewards program!

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing terrific comments on your recent stay with us. Great to hear that you enjoyed your stay and the hotel amenities. We do accommodate early check ins when possible. We do hope to see you once again in the very near future.

"Surprisingly luxurious, with extremely friendly staff"

5
30/11/2018

We have stayed at many Best Westerns over the years, and this new Best Western in Calgary is the largest, by far the most luxurious, and the most friendly we ever stayed at. This Best Western truly IS a premier property. From the shuttle driver / doorman who offered his assistance on our arrival, to the extremely friendly front desk staff, and every other staff we came across, everybody greeted us with a genuine smile and hello. And it seems every customer would receive that. We stayed in a spacious one-bedroom jacuzzi suite - small kitchenette, dining area, and a huge, lux bathroom with dual sinks. Our bed was oh-so comfortable! Their rooms are well-appointed, and well thought out. We loved their large indoor pool with hot tub. Even the change rooms at the pool were upscale. From a grand piano in the lobby to high-end decor, we love this hotel, and we'll be back!

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Such incredible comments, Thank You. Terrific to hear you enjoyed your stay and that the hotel amenities and staff exceeded your expectations. We look forward to welcoming you back.

"Professional staff"

5
27/11/2018

All of the hotel staff went above and beyond to ensure I had a seamless stay. Friendly and helpful staff from the front desk, lounge, restaurant, cleaning staff. I only stayed 2 nights but I would definitely stay there again.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
So pleased to hear that you enjoyed your stay with us, and thank you for such wonderful comments on our staff. We look forward to accommodating you on your next visit to Calgary.

"Excellent stay"

5
24/11/2018

I highly recommend Best Western Premier Calgary Plaza Hotel & Conference Centre, Calgary, ALBERTA. The room was spacious, super clean, beautifully decorated, and the pillows and bed were very comfortable. Breakfast was excellent! I absolutely loved everything about our stay. I just wish we didn't live 2600 miles (4184 km) away!

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing such terrific comments. We do hope you will visit us again.

"Met My Expectations"

4
17/11/2018

When I stay at Best Westerns, I generally know what to expect: not to be wowed and not to be royally pissed off. This was exactly one of those stays. Mishap: Based on the organization of my stay, the organizers were supposed to account for payment of room and taxes. As I was checking in, they advised I would be paying for my room which is incorrect, so there was a miscommunication on this part. Rectification: Front Desk called me within an hour after I checked in to advise the payment was taken care of. But it's not the best surprise to be told you have to pay when you're not supposed to. Breakfast: standard hotel buffet - I loved the hashbrowns, stir fried with green & red peppers and red onions. Room: Bed was super comfortable. Renovated washroom was really well done!

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for choosing the Best Western Premier Calgary Plaza Hotel for your recent stay in Calgary. We apologize for the error on payment, and are happy to hear that the issue was quickly rectified. Great to hear that you enjoyed our renovated rooms. We do hope to see you once again in the near future.

"Great Place to Stay"

5
11/11/2018

I stayed two nights at this hotel for a work conference. I enjoyed my stay. The hotel was clean, the rooms were large, and they offered a great price per night. The conference was catered by the hotel and the food was absolutely delicious, the staff was amazing as well.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing such terrific comments, great to hear that you enjoyed your stay and the conference facilities and services. We do hope you will visit us once again in the near future.

"Excellent Hotel and Conference Center"

5
05/11/2018

This facility is set up beautifully for conference use. Everything is situated well and access to conference rooms is quick and easy. Restaurants and fitness facility are convenient. Staff is friendly, and helpful.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
We are thrilled to read such great comments, thank you for sharing.

"Great parking"

5
30/10/2018

Recent acquisition for the Best Western chain. Extremely clean rooms with recent upgrades. Friendly helpful staff. Loads of outdoor parking with plugins for winter. Convenient location as long as you have a car.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
We are proud to be a member of the Best Western chain, and certainly do appreciate you taking the time to share your comments. Just to mention, if you don't have a car, there is the Light Rail Transit station within a 10 minute walk from the hotel and will take you to all areas of the city.

"Needs work"

2
21/10/2018

Stayed here for two nights. On the upside, the room was nice and big, the wifi was reliable, and the food quality & value for money for the breakfast and lunch buffets were good. However, there were numerous issues which suggested the management should tighten up training and supervision of staff. For example: I left a breakfast order card hanging from my doorknob before going to bed one night; the following morning it had not been picked up. My check-in process was disorganised and my credit card imprint did not get taken which caused problems for ordering a room service dinner; I didn't get any apology for the inconvenience this caused. As well, staff allow people to butt in for check-in rather that prioritising people who are already standing in line. My hotel room key stopped working midway through my second day, and when I went to find out why, I was told accusingly it was because I should have already checked out, despite the fact that I was booked to stay for the following evening; again, no apology. Dinner in the restaurant had issues with service and timeliness. Two other issues - the hotel gym is cramped and extremely hot; a couple of floor fans to move around the air might make things more comfortable. As well, the left-hand treadmill randomly stopped or slowed down while I was trying to run on it. Lastly, recent rebranding is incomplete and the external signage still brands the hotel as a Coast Plaza which is very confusing.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing your comments on your recent stay. It is great to hear that you enjoyed the room and food and beverage in Horizons Bistro. The issues you encountered are an exception to the service and standards we are known for and pride ourselves on. We are in the process of change and the signage fell behind schedule due to the unexpected weather we experienced this month. The departments involved have been addressed with the issues you encountered and we will work diligently to ensure these types of incidents do not reoccur. Thank you once again for sharing your comments and allowing us the opportunity to respond and correct our issues.

"International Event - Coast made it Awesome"

5
11/10/2018

We held an international sporting event with competitors from 11 different countries across North America, South America and the Caribbean. The Coast was our host hotel and banquet facility and did a superb job. They were accommodating, helpful and helped solve issues that came up. Huge kudo's the the Front Desk Team, without their stellar service, the event would not have been successful. So successful that the local committee has an open invite to host future events from the international selection committee. THANK YOU Coast Plaza

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for allowing us the opportunity to host your event, and for sharing such terrific comments. We have now rebranded to Best Western Premier Calgary Plaza Hotel and do hoe we can assist you in hosting this event once again in the future.

"Coast was good"

4
01/10/2018

The hotel itself has been upgraded and the rooms are very comfortable. Food was average compared to excellent in previous years. The room had 2 chairs in it which I like so you don;t have to sit on the beds.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Great to hear that you enjoyed the hotel and renovations. We have shared your comments with our food and beverage department. We do hope to see you once again in the near future.

"Fabulous place to stay!"

5
28/09/2018

Staff are friendly and accomodating. Hotel is clean and rooms are comfortable. I mistakeninglyonly booked for one night when I needed two nights. The hotel had two conferences going on simutaneously so all the rooms were booked. The staff on different shifts were in touch with each other to book me a room as soon as there was a cancellation. They were able to accomodate me. I was so thankful.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing your comments on your recent stay with us. Fantastic to hear that our staff were able to accommodate you. We hope to welcome you back in the near future.