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Best Western Premier Calgary Plaza Hotel & Conference Centre, Calgary

1316 33 Street NE, T2A 6B6, Calgary, Canada - See on a map
Best Western Premier Calgary Plaza Hotel & Conference Centre - Front Desk and Lobby The Best Western Premier Calgary Plaza Hotel & Conference Centre is ideally located in the center of Calgary. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Premier Calgary Plaza Hotel & Conference Centre features 248 newly renovated guest rooms and suites. We also have 20,000 square feet of newly refurbished versatile event space, an onsite restaurant and lounge, fitness room, indoor pool, 24 hour room service, business center and a sundry shop. Additionally, there is complimentary Wi-Fi and parking with scheduled airport shuttle available. We are centrally located and just minutes from the Calgary International Airport and the Heart of the City. The Calgary Plaza Hotel & Conference Centre is the perfect location for both the business and leisure traveler. Within minutes from shopping, world class restaurants and sporting events, Calgary is at your fingertips when you stay with us.

Best Western Premier

Calgary Plaza Hotel & Conference Centre

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 739 guest reviews
NOTE ISSUED
Excellent
291
Very Good
226
Average
132
Poor
49
Terrible
41
REFER TO NOTICE
Business Business
244
Couples Couples
127
Family Family
210
Friends getaway Friends getaway
62
Solo travel Solo travel
57
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Hotel"

5
User 15/04/2019

I stayed at this hotel for the first time just recently and it was a wonderful experience. The rooms was very clean and large. The bathroom was small but met my needs all the same. It was close to the LRT station and a number of restaurants were withing walking distance. The hotel has a restaurant in it but I never used it myself but it looked very nice; albeit a little pricey for my taste based on the menu I saw. Overall, I quite enjoyed my stay there and would do so again.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for taking the time to leave us such an amazing rating and review, we appreciate your feedback. We look forward to having you stay with us again in the future and thank you for being our guest.

"family visit to Calgary"

5
Ruralfamily, Medicine Hat, Canada 13/04/2019

Very good place to stay. Would absolutely go there again. We were there for a basketball showcase and it was a great experience. Had supper at the lounge and it was delicious. Room were very nice and the beds were excellent.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to leave such a fantastic rating and review. We appreciate your feedback and are glad to hear we were able to meet your expectations. We look forward to having you as our guest again in the future.

"Very Good - But Hotel Management gets to decide Who gets Free Breakfast and Who has to Pay!!"

4
ACDSee, Edmonton, Alberta, Canada 09/04/2019

Nice and clean overall. Simple and not extravagant. Access to Hotel location is through the industrial area, so though its not too far from the main road, its still a short drive away, and a fair walking distance to the shopping mall and restaurants in the neighborhood. The lack of complimentary breakfast for all customers was a downgrade to the rating ($10/per person), as the hotel appeared to be quite selective as to who gets free breakfast and who had to pay, almost as if it depended on where/who the customer used to reserve their hotel room, or else depending on how much they paid for their hotel room. Some customers had free breakfast vouchers, while others had to pay. Knock on the Hotel Management for this bad discriminatory practice. Also the Restaurant that served the Breakfast stated that customer couldn't take their food up to their hotel suite, but yet they made an exception for others. The Quality and Consistency of service for customers is a bit of a concern at this hotel. Hotels that don't discriminate customers are those with better hotel management practices, and this Best Western Premier needs a little wake up call. Otherwise the hotel stay and room, was good to very good.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for taking the time to submit a review and rating, we appreciate hearing about your experience. I apologize that you were left with the impression that we are discriminatory towards our guests and I want to assure you this is not the case at all. While we do charge for breakfast, we offer rates and group packages that include this charge for our clients convenience. Thus it is the clients choice to make use of the offering. We also allow guests to take meals to or in their room as we offer both takeout and in room dining, though we do not allow take out for buffet. I will follow up and ensure we are more transparent with our guests so there is no confusion in the future and I thank you for bringing it to my attention.

"Love this Place!"

5
216randalb, Edmonton 04/04/2019

I ALWAYS stay here when I'm in Calgary. Hotel is nice pool and hot tub are nice. Very nice gym facilities. Staff are awesome and the FREE breakfast is amazing! Omelets made to order...need I say more?

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you so much for your review and fantastic rating. It is wonderful to know that our changes and enhancements are being noticed and enjoyed. We look forward to your next stay with us.

"Fantastic Service"

5
shelley b, St. Albert, Canada 22/03/2019

We had stayed with a sports team and found the hotel staff very accommodating. the breakfast options were great and food was plentiful and hot. Rooms are spacious and well maintained. Thanks for a great stay!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hi Shelly Thank you for taking the time to share your experience while our guest and leaving such a fantastic rating and comments. It was our pleasure to have you stay and we look forward to your next visit.

"Lovely renovated hotel"

4
emmy12484, Edmonton, Canada 16/03/2019

The renovations are lovely. Ample parking. Comfy bed. Free breakfast voucher and the buffet is great. Had a good chuckle at the phone in the bathroom. Only qualm was that the pillows were overstuffed so I woke up quite a bit, but that's the case at most hotels I find.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for your wonderful rating and sharing your experience while our guest. We do offer both a firm and a soft pillow so I am sorry to hear they were still a challenge. We look forward to having you stay with us again.

"Week stay for Conference"

4
Alanna B, Fort Frances 13/03/2019

Front desk service excellent, hotel accommodations great, Breakfast was very good, again with excellent service. Staff were very helpful. Maintenance staff were quick to respond with an issue and resolved it quickly. I would say at this hotel again. Approximately 20 minutes from the Calgaryairport

"Best hotel in Calgary!!"

5
User 12/03/2019

Came down for an nhl came booked last second. Complimentary upgrade of our room breakfast was awesome the staff were all super helpful and nice. Will 100% be the hotel I come back to every time we are in Calgary! Thank you bestwestern!!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for taking the time to leave such a fantastic rating and review. We are absolutely thrilled to hear how much you enjoyed the experience and look forward to having you as our guest again in the future.

"Great stay"

5
brownaj2015, Red Deer, Canada 01/03/2019

This was hotel stay was very impressive from the great staff to cleanliness of the hotel. The bed was very comfortable. I had a great sleep. The location is close to everything from food store to close proximity to Airport and downtown. Highly recommend this hotel

"MADE UP FOR NOT GOING TO PALM SPRINGS"

5
User 19/02/2019

Hotel staff: From the front desk personnel to restaurant staff/chefs to housekeeping and maintenance staff nothing but outstanding service. All staff are extremely professional, polite, informative and western down to earth. What ever mgt has in the water: do not change. Restaurant: Outstanding breakfast selection, quality and superb staff. Our dinners again were very professionally presented and the quality superb. Pool: Used the pool five times and each time no towels were available either in the change room or pool area.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello and thank you for your wonderful rating and review. I will pass on your compliments and experience to our teams and we look forward to having you visit us again soon. I apologize for not having an adequate supply of towels and we have taken steps to ensure this is rectified moving forwards.

"Nice place to stay in the NE"

5
danielgS3583RA, Surrey, Canada 16/02/2019

I stayed here when this was the Coast Plaza hotel earlier in 2018 and both experiences were great. Friendly staff, quick check-in, and the location is pretty good. The pool was a bit small, but the hot tub was enjoyable. Would stay here again.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hi Daniel Thank you for taking the time to give us such a fantastic rating and review. It's great to hear that you have enjoyed your previous visits and we look forward to having you stay with us again in the future.

"very clean"

5
jilliebean, alberta 14/02/2019

We stayed at this hotel as part of a very large group. They were able to accommodate us with a group breakfast and store our luggage. The rooms were very clean and quiet. The pool area and change rooms were very clean as well. The only downside was the very small hot tub! If you are not with a group you have the option of buying a voucher for a buffet breakfast. It is well worth the money! There were lots of parking spots with plugins for the cold nights! The rooms were basic but well appointed. The microwave and fridge and little extras like free bottled water and a variety of hot drink options were appreciated. We will definitely stay here again as it was great value for the money.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your amazing rating and review. We take great pride in providing a superior experience for all of our guests and are very happy that you experience exemplified it. We look forward to you staying with us again in the future

"Awesome Renovated Hotel and very clean and nice rooms."

5
Andrew R, Edmonton, Alberta, Canada 10/02/2019

A huge Special Olympics Group and I Stayed at this hotel this weekend and it was lots of fun. Rooms on tower B from the 8 to 12 floors have a awesome view of Downtown Calgary. I was Super Impressed with the huge facelift or renovation they did the old way when this was the Coast hotel in the past was Very Ugly and dark inside I think the Walls were brown and lighting was very dark when I was just for the Special Olympics banquet and dance 12 years ago. After facelift a huge improvement and brighter and cleaner I'm sure this Hotel was closed a few months. I was very happy with my room and very clean and free bottled water and Coffee in room. Shower worked very well. Only thing is it's a little far from Downtown but the LRT takes you right to Downtown in a few minutes. I've been on it. Marlborough station is not too far. I didn't have the time to use the pool but I hope I would have enjoyed it.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hi Andrew Thank you for your wonderful review, we are absolutely delighted that you enjoyed your stay with us. It was our honour to be able to host the athletes and we look forward to seeing you again soon.

"No Complaints!"

4
Prairietraveller01, Calgary, Canada 05/02/2019

Over the last several weeks, I have stayed at this property twice in two different room types. Both rooms were modern spacious and clean. The property has been recently upgraded with all of the amenities that you would expect in a full-service hotel. The staff throughout the property were professional and courteous! The breakfast buffet was better than most. I did like the option upon check-in of purchasing the Breakfast Buffet at a discount for the mornings that fit into my schedule. The location is OK, I would not call it central but it has good access to the major routes. Expect to drive to any destinations, it is definitely not a walkable neighborhood. There is some decent shopping near by and lots of Restaurant options, which can be hit or miss. The Front Desk should be able to steer you in the right direction. I am not a big fan of the Environmental Levy but I am sure that they are not the only property charging this fee. Obviously, the environment is important but in my opinion, this is just an excuse to force an additional fee upon the consumer. If the environment is so important, why did one room provide ceramic coffee cups and glasses and the second room had plastic glasses and disposable cups? Go figure! The only annoyance that I experienced was booking through the in-house on-site reservation agents. On both occasions I was quoted a rate higher than the posted rate on the Best Western website. The first agent acknowledged this lower rate and honoured it immediately. On the second booking the lower rate was not honoured until I provided proof of the lower rate. To be clear I had to provide a screen shot of the rate posted on the Best Western website to the Agent that is employed by the Best Western Premier Calgary Plaza Hotel. Give me a break! All this aside, I have enjoyed my stays and if I have a need to be in this quadrant of Calgary again, I would stay here. I would not have a problem recommending this property.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for staying with us and taking the time to leave such a detailed review. Your feedback gives us the opportunity to examine our offering from a guests view. I have taken note of your observations during the reservations process and of our environmental practices and will be sharing them with our team to improve our standard for your next visit. We look forward to having you stay with us in the future.

"Meering"

5
samd950, Lacombe, Canada 26/01/2019

I stayed at this location for a business meeting. The rooms were clean and featured better than average furniture, towels and soaps. Room was quiet and the staff was friendly. Our meals was catered by the restaurant. It was okay. The in room service was better.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to leave us a wonderful rating and share your experience while staying with us. I have shared your comments with the team and we will continue to review and improve for your next stay. We look forward to having you stay with us when you are next in Calgary.

"Nice hotel"

4
KTandLee, Edmonton, Canada 11/01/2019

This hotel is renovated. I like the vanity - it's really spacious and separate from the shower and toilet. The beds are comfortable. Staff are good. Pool and hot tub could use a refresh, but overall I like staying here and would return.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Thank you for taking the time to share your experience while staying with us and the wonderful rating. We look forward to having you stay with us again in the future.

"Best Complimentary Buffet Breakfast!!!"

5
Randal B, Edmonton, Canada 11/01/2019

Beautiful hotel with a nice pool, hot tub and gym...looks to be recently updated with modern decor.But the best part of my stay was the hot buffet breakfast with a made to order omelette station. This is just a lovely hotel with a wonderful restaurant and staff. You won't be disappointed!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello Randal, Thank you for your wonderful summary of the hotel and our offering. We appreciate you taking the time to share your experience and look forward to you visiting us again soon.

"Impressive Jacuzzi Suite ..."

4
Foz2B, Alberta, Canada 05/01/2019

Was unable to book the Whirlpool Suite room at the BW Premier Freeport Inn Calgary Airport location so decided to give this hotel a try and book one of their Jacuzzi Suites. Was surprised at how spacious the entire suite is … large sitting area with dining table and 'kitchenette', the separate bedroom with a comfortable king bed. The nice touches includes a small bench just inside the entrance where you could sit and remove your footwear, the surprising festive animal towels on the bed welcoming us, a wardrobe closet in the bedroom. We were just floored however when we walked into the 'luxurious' bathroom … with a large modern jetted tub, large rain shower style shower and a … Japanese style toilet! The water is a bit slow in warming up … the jacuzzi tub drain is a bit fiddly to operate Overall though, this is our new number one hotel in Calgary.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to share the wonderful experience you had while staying as our guest. We are delighted to hear that you enjoyed the renovations and personal touches. Please do come back and visit us soon.

"Great property, recently renovated"

5
KenHinSask1, Regina, Canada 02/01/2019

We went to Calgary for some Boxing Day shopping and stayed here. It was not busy, but it is a gem! We were upgraded to a suite which was wonderful and took in their breakfast buffet offering. The food was great, made to order omelettes and a variety of other items. Service was great. This property is on our list when we do a return trip.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for your recent visit and the fantastic rating and review. We strive to deliver a superior guest experience for all of our guests and it is wonderful to see it is being noticed. We look forward to having you stay again in the future.

"Our official hotel when in Calgary"

5
User 01/01/2019

We had adopted this as our official hotel having stayed here in its previous incarnation as the Coast Plaza. If anything, it has improved in the transition. Big kudos on their chef - the food is great! The staff is warm and welcoming as well as being knowledgable and helpful. We'll be back!

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Hello, Thank you for taking the time to share your experience as our guest. It gives us great pride to know that we have become your Calgary hotel of choice, we truly appreciate your loyalty. I will share your wonderful comments with our team and we look forward to seeing you again when you are next in the city.

"Great stay in Calgary"

5
User 10/12/2018

I would recommend to stay here, the service is great, rooms are lovely and we always have a great stay. The lobby is welcoming and friendly and it is easy to get too. Staff are very nice and I have never had any issues. Great pillows too :)

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for you Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your comments were wonderful and I am glad that you like the pillows! Thank you again for taking the time to do a review. We appreciate your loyalty to our brand. We hope you will come back and see us again soon.

"Calgary Plaza"

5
User 06/12/2018

Hotel newly renovated. Staff friendly and helpful. Meals were good. Buffet at breakfast and lunch helpful for speedy meals very tasty too. Base room very good comfortable king size bed great shower. Close to 2 shopping centres and many specialty restaurants for variety

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for you Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to do a review. We appreciate your loyalty to our brand.

"Xmas Party and Business Trip"

5
Chet S, Edmonton, Canada 06/12/2018

I booked a 2 night and was pleased that my Diamond level membership got my a free upgrade. It as to a one bedroom suite with jacuzzi tub.The suite was massive and my wife loved the high tech toliet.."heated seats!!" She wants one now...Staff was helpful, I needed a new hair dry and we got one promptly. Business centre was typical but no issues with printers and computer speed and so on.

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for you Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to do a review. We appreciate your loyalty to our brand.

"What a wonderful surprise"

5
User 05/12/2018

We had special request to have adjoining rooms. My daughter was having major surgery and we were going to have to stay some extra time to be sure she'd be ok. Got them. And with king bed too. People are fantastic. The rooms were exactly what we asked for. The rate was well below what we had anticipated. Restaurant served good food. Overall, it made a difficult 3 days, so much easier on us all. Will definitely be back

Matt_Gavora, Director of Operations at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for you Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to do a review. We appreciate your loyalty to our brand.

"Excellent stay"

5
noric, Alberta 01/12/2018

Location great for where we had our course although not far from down town in rush hr may not be ideal! Excellent value especially for 4* services! Nice big Modern rooms,wifi,pool,parking & Buffet breakfast were all great! Wish check in was earlier then 3pm! Excellent customer service and BW rewards program!

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing terrific comments on your recent stay with us. Great to hear that you enjoyed your stay and the hotel amenities. We do accommodate early check ins when possible. We do hope to see you once again in the very near future.

"Surprisingly luxurious, with extremely friendly staff"

5
BenLar137, Calgary, Canada 30/11/2018

We have stayed at many Best Westerns over the years, and this new Best Western in Calgary is the largest, by far the most luxurious, and the most friendly we ever stayed at. This Best Western truly IS a premier property. From the shuttle driver / doorman who offered his assistance on our arrival, to the extremely friendly front desk staff, and every other staff we came across, everybody greeted us with a genuine smile and hello. And it seems every customer would receive that. We stayed in a spacious one-bedroom jacuzzi suite - small kitchenette, dining area, and a huge, lux bathroom with dual sinks. Our bed was oh-so comfortable! Their rooms are well-appointed, and well thought out. We loved their large indoor pool with hot tub. Even the change rooms at the pool were upscale. From a grand piano in the lobby to high-end decor, we love this hotel, and we'll be back!

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Such incredible comments, Thank You. Terrific to hear you enjoyed your stay and that the hotel amenities and staff exceeded your expectations. We look forward to welcoming you back.

"Professional staff"

5
Foodloverofalltime, Edmonton, Canada 27/11/2018

All of the hotel staff went above and beyond to ensure I had a seamless stay. Friendly and helpful staff from the front desk, lounge, restaurant, cleaning staff. I only stayed 2 nights but I would definitely stay there again.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
So pleased to hear that you enjoyed your stay with us, and thank you for such wonderful comments on our staff. We look forward to accommodating you on your next visit to Calgary.

"Excellent stay"

5
JackieMilesToGo, North Kingstown, Rhode Island 24/11/2018

I highly recommend Best Western Premier Calgary Plaza Hotel & Conference Centre, Calgary, ALBERTA. The room was spacious, super clean, beautifully decorated, and the pillows and bed were very comfortable. Breakfast was excellent! I absolutely loved everything about our stay. I just wish we didn't live 2600 miles (4184 km) away!

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing such terrific comments. We do hope you will visit us again.

"Met My Expectations"

4
ytseng02, Vancouver, Canada 17/11/2018

When I stay at Best Westerns, I generally know what to expect: not to be wowed and not to be royally pissed off. This was exactly one of those stays. Mishap: Based on the organization of my stay, the organizers were supposed to account for payment of room and taxes. As I was checking in, they advised I would be paying for my room which is incorrect, so there was a miscommunication on this part. Rectification: Front Desk called me within an hour after I checked in to advise the payment was taken care of. But it's not the best surprise to be told you have to pay when you're not supposed to. Breakfast: standard hotel buffet - I loved the hashbrowns, stir fried with green & red peppers and red onions. Room: Bed was super comfortable. Renovated washroom was really well done!

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for choosing the Best Western Premier Calgary Plaza Hotel for your recent stay in Calgary. We apologize for the error on payment, and are happy to hear that the issue was quickly rectified. Great to hear that you enjoyed our renovated rooms. We do hope to see you once again in the near future.

"Great Place to Stay"

5
rlee22, Calgary 11/11/2018

I stayed two nights at this hotel for a work conference. I enjoyed my stay. The hotel was clean, the rooms were large, and they offered a great price per night. The conference was catered by the hotel and the food was absolutely delicious, the staff was amazing as well.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing such terrific comments, great to hear that you enjoyed your stay and the conference facilities and services. We do hope you will visit us once again in the near future.

"Excellent Hotel and Conference Center"

5
Stay00058726989, Edmonton, Canada 05/11/2018

This facility is set up beautifully for conference use. Everything is situated well and access to conference rooms is quick and easy. Restaurants and fitness facility are convenient. Staff is friendly, and helpful.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
We are thrilled to read such great comments, thank you for sharing.

"Great parking"

5
Grant F, Toronto, Canada 30/10/2018

Recent acquisition for the Best Western chain. Extremely clean rooms with recent upgrades. Friendly helpful staff. Loads of outdoor parking with plugins for winter. Convenient location as long as you have a car.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
We are proud to be a member of the Best Western chain, and certainly do appreciate you taking the time to share your comments. Just to mention, if you don't have a car, there is the Light Rail Transit station within a 10 minute walk from the hotel and will take you to all areas of the city.

"Needs work"

2
Voyageur613, Oxford, United Kingdom 21/10/2018

Stayed here for two nights. On the upside, the room was nice and big, the wifi was reliable, and the food quality & value for money for the breakfast and lunch buffets were good. However, there were numerous issues which suggested the management should tighten up training and supervision of staff. For example: I left a breakfast order card hanging from my doorknob before going to bed one night; the following morning it had not been picked up. My check-in process was disorganised and my credit card imprint did not get taken which caused problems for ordering a room service dinner; I didn't get any apology for the inconvenience this caused. As well, staff allow people to butt in for check-in rather that prioritising people who are already standing in line. My hotel room key stopped working midway through my second day, and when I went to find out why, I was told accusingly it was because I should have already checked out, despite the fact that I was booked to stay for the following evening; again, no apology. Dinner in the restaurant had issues with service and timeliness. Two other issues - the hotel gym is cramped and extremely hot; a couple of floor fans to move around the air might make things more comfortable. As well, the left-hand treadmill randomly stopped or slowed down while I was trying to run on it. Lastly, recent rebranding is incomplete and the external signage still brands the hotel as a Coast Plaza which is very confusing.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing your comments on your recent stay. It is great to hear that you enjoyed the room and food and beverage in Horizons Bistro. The issues you encountered are an exception to the service and standards we are known for and pride ourselves on. We are in the process of change and the signage fell behind schedule due to the unexpected weather we experienced this month. The departments involved have been addressed with the issues you encountered and we will work diligently to ensure these types of incidents do not reoccur. Thank you once again for sharing your comments and allowing us the opportunity to respond and correct our issues.

"International Event - Coast made it Awesome"

5
Dave K, Calgary, Canada 11/10/2018

We held an international sporting event with competitors from 11 different countries across North America, South America and the Caribbean. The Coast was our host hotel and banquet facility and did a superb job. They were accommodating, helpful and helped solve issues that came up. Huge kudo's the the Front Desk Team, without their stellar service, the event would not have been successful. So successful that the local committee has an open invite to host future events from the international selection committee. THANK YOU Coast Plaza

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for allowing us the opportunity to host your event, and for sharing such terrific comments. We have now rebranded to Best Western Premier Calgary Plaza Hotel and do hoe we can assist you in hosting this event once again in the future.

"Coast was good"

4
Carol R, Calgary, Canada 01/10/2018

The hotel itself has been upgraded and the rooms are very comfortable. Food was average compared to excellent in previous years. The room had 2 chairs in it which I like so you don;t have to sit on the beds.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Great to hear that you enjoyed the hotel and renovations. We have shared your comments with our food and beverage department. We do hope to see you once again in the near future.

"Fabulous place to stay!"

5
outreach2018, Edmonton, Canada 28/09/2018

Staff are friendly and accomodating. Hotel is clean and rooms are comfortable. I mistakeninglyonly booked for one night when I needed two nights. The hotel had two conferences going on simutaneously so all the rooms were booked. The staff on different shifts were in touch with each other to book me a room as soon as there was a cancellation. They were able to accomodate me. I was so thankful.

Jeannie G, Director of Sales at The Best Western Premier Calgary Plaza Hotel & Conference Centre, responded to this review
Thank you for sharing your comments on your recent stay with us. Fantastic to hear that our staff were able to accommodate you. We hope to welcome you back in the near future.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.