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Best Western Plus Hotel Moderne, Caen

4.0/5  - basé sur 257 notations.
116 Boulevard Marechal Leclerc, 14000, Caen, France - See map

Caen is a historic town in the heart of Normandy dairy country, near the coast, with many points of interest including medieval remains, abbeys, castles, the Peace Memorial Museum, Normandy landing beaches, delicious local cuisine and fresh seafood. The Best Western Plus® Hotel Moderne is in the city center and is opened all year round. You will receive a warmed and personalized welcome while enjoying a pleasant stay in quiet surroundings. The spacious, individually decorated rooms are soundproofed and fully-equipped with satellite television, mini-bar and direct-dial telephones.

Best Western Plus

Hotel Moderne

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 258 guest reviews
NOTE ISSUED
Excellent
68
Very Good
135
Average
38
Poor
12
Terrible
5
REFER TO NOTICE
Business Business
42
Couples Couples
112
Family Family
40
Friends getaway Friends getaway
37
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good location and good hotel"

4
14/09/2018

Good friendly service. Convenient location near shops but on a semi-pedestrianised road so you can probably park temporarily while you unload. Caen is currently ripping up many of the central roads for a new tram service so no guarantee you can stop right outside. Garage at rear which needs to be pre-booked. Breakfast rather expensive at 16 Euros but right next door is a tea room, no croissants but good scones and half the price. I would give five stars but the shower in my room, (I think room 308), was poor. It had a high lip to get in which my wife found too difficult to negotiate, the door opened inwards so it was hard to close it from inside, and the shower base was mosaic tiles sloping sharply downwards to the waste and hard to stand on so I'm docking them a star. I mentioned this on check-out and they will take my comments seriously as the hotel has new owners and they wanted to fix any problems.

"Great front desk staff"

4
08/09/2018

Good location for restaurants and shopping and sights. The front desk staff could not have been more welcoming and helpful, and overall we liked this place. Downside to the area was that there was road-work being done all around the hotel so there was noise and dust, and the streets all over town were being dug up for a new tramway to be built, so getting to where you wanted to go was difficult. But we would stay here again, and found the hotel parking very useful. We enjoyed the breakfast, although it was somewhat expensive and we only had it on one of the 3 mornings we were there.

"A good night's sleep in Normandy"

4
09/07/2018

I spent 6 nights at this centrally-located hotel in early July on a business trip. I was given a second floor room that looked out on the street. The room had a new bathroom and other parts of the hotel were being renovated as the lobby was painted during my stay and the staff had begun to put an awning in over the front door. I tried the breakfast offered at the hotel one morning. It was a typical European affair with meats, cheeses, cereals, fruit, and some scrambled and boiled eggs. The town is well into a major renovation as some streets are being completely torn out and replaced. Sidewalks in the vicinity of this hotel were also being replaced; this led to morning noise, but I was up and out the door on business about the time it started each day. Caen is home to the fifth largest farmer's market in France, and it is fabulous. Every Sunday, about 3 blocks from the hotel, the city closes a large street and adjacent parking lots for vendors selling cheeses, sausages, fruits, vegetables, fish, and prepared food. This market is well worth a visit. I did in early July when cherries and strawberries were peaking. The hotel is an easy 20-25 minute walk from the train station or less than 10 minute/12 euro taxi ride.

"Good Location and Helpful Professional Staff"

4
03/07/2018

We stayed 3 nights to tour the Normandy area. The hotel is situated near quite a few restaurants, drug stores, and even a (Lafayette) department store. It is within walking distance of the cathedral and the castle. The theatre bus stop is just down the street where you can catch bus #2 that terminates at the Caen memorial. Their parking at the hotel is 10 euros/night but is limited. We were late reserving parking, so we had to park at the repulique underground lot about a block away for 17.5 euros/night. If driving, make sure you print the directions from the hotel staff. The gps put us about two blocks from the hotel and told us the hotel was in a traffic restricted area, so we just went straight to the parking deck. However, the directions from the hotel show you how to drive right to the front of the hotel to check in and drop your luggage. The staff was very helpful, friendly, professional, and fluent in English. They were able to reserve a spot in the Caen Memorial D Day tour, from the hotel after the local TI office was not. The breakfast was an extra charge, but was worth it from a time and convenience standpoint. It was also very good and the breakfast attendant was very good. Our room was very nice and had a king bed as we requested. This was very nice. The only 2 downsides to our stay was we were there was a National day of music on June 21st and I know the hotel had no control over this, but the person or band across the street was not music. It was some guy screaming into a microphone until 1:30 am. At breakfast the next morning, that opinion was echoed in several languages. Also the lobby and reception area was being renovated so there was some noise in the middle of the day, but that was no big issue. It appeared to be nearing completion. If visiting this area I would definitely recommend this hotel, but bring earplugs if you are there on June 21st.

"Caen accommodation"

4
20/06/2018

Good location ; friendly english speaking staff and ample restaurants nearby. Rooms good size and breakfast is good. Bus station nearby so easy to visit War museum. Caen is a good city to stay in to do the Normandy WW11 tours.

"Very clean hotel and excellent staff"

5
17/06/2018

We used Caen as our base for visiting the WW II sites in the Normandy region. This hotel is centrally located in Caen and with our iPhone GPS, Caen was easy to navigate. Our rooms were well appointed and very clean. Hot breakfast was an extra 16 euro but the convenience and quality made it a good value. The front desk staff went out of the way to give directions and restaurant recommendations. Their English was perfect! Grocery-drug stores and restaurants are all within easy walking distance. If you are driving, let them know. Their parking garage is small and you will need to let them know in advance you have a car.

"Charming staff"

4
15/05/2018

We stayed here for a couple of nights in order to go and see the Bayeux tapestry, taking advantage of the very easy flight from Southend to Caen. Our room was clean and spacious, with a proper king size bed and nice soap and shampoo etc.. There was a Nespresso type machine; but never any capsules. There was some noise at night from the bar opposite. What makes or breaks a mid-range hotel like this is the quality of the service. All the staff here are absolutely charming, efficient and helpful. They all seemed to be genuinely delightful people. Breakfast was good; and the buffet was clearly ample, fresh and frequently replenished. Given, however, that we had other substantial meals lined up, we really appreciated the option of a cheaper, smaller "express" breakfast, comprising coffee, juice, bread and pastries. We had a most enjoyable stay

"A Room With a View!"

5
30/11/2017

We stayed here 2 nights while touring the Normandy area. We really liked the City of Caen and the Hotel Moderne. The Front Desk Manager treated us as though we were guests in her residence. I had trouble finding the underground parking garage which is a little tricky getting to and she came down to make sure that I didn't bump my head on the low hanging pipes. Our room was 503 on the top floor with a nice view of city below(picture posted). The drawback is having to deal with the angled roof supports but we didn't really have a problem. The bathroom was very modern. The breakfast was similar to the other Best Westerns we stayed at on this trip but the one in Copenhagen was the best. It is really nice to have a bar in the lobby also. My only complaint was the speed of the elevator which was extremely slow. I resorted to the stairs, which were nicely carpeted, on a few trips and always beat my wife on the elevator.

"Disappointed"

2
03/11/2017

We have stayed at Best western hotels before and been very happy. This was very disappointing. After reading reviews we were expecting a better hotel and service. I completed their questioners and was expecting someone to get back to me but have heard nothing. Breakfast room was not at at all nice food on the floor every morning and cold food. Will not stay there again when we return to France.

Direction-BWModerne, Réceptionniste at Best Western Plus Hotel Moderne, responded to this review
Dear Alexander Ann, We would like to thank you for your e-mail regarding your stay from September 15th to 16th at the Best Western Plus Hotel Moderne in Caen. We are very sorry to hear your disappointment. We would like to inform that a new owner run the property since few days and I am the new Director. Please be assured that all your remarks have been taken seriously and discussed with the team. We know that some improvement has to be made concerning the buffet breakfast. At the end, we will schedule a renovation programme which included the lobby, the rooms and beds excepted the fifth floor which one renovated one year ago. Once again, thank you for your valuable input and I look forward to having the opportunity to welcoming you back to the Best Western Plus Hotel during your next stay in Normandy. Best Regards Marie Labrosse Director – Best Western Plus Hotel Moderne

"Great location, nice staff"

4
14/10/2017

A. at front desk was very helpful, securing us a late lunch reservation at le P'tit B. We stayed only 2 nights, which is not long enough for this beautiful area of Normandy. Location is very close to Église Saint-Pierre and the Château du Caen. Clean rooms with decent size, good breakfast.

Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this review
Dear BonzerFive, Thank you for taking the time to elave a review about your stay in our hotel. We are glad to have learned your impressions and we truly appreciate your recommendation. We hope you will have another occasion to visit our beautiful city and we stay at disposal to answer your future request. Kind regards, AB

"Clean, nice staff, close to restaurants"

4
30/09/2017

We stayed here for two nights for our visit to the Normandy Beaches. We found our room to be clean and neat. Suitable for what we needed - a safe, clean place to sleep for two nights that was closer to where we wanted to be. We enjoyed the town a bit with a visit to the castle and found lots of options for dinner. The parking garage is small - especially if you are American - but we had a smaller car so didn't have any troubles parking. The person at the front desk even came down on the first night to make sure we were okay parking (we had to take the antenna off of the roof of our car.) Overall, this is a solid, but not luxurious, choice.

"A little dated"

4
07/08/2017

We were only here for one night, during a short visit to Caen for the memorial museum and the Normandy beaches. We had rented a car to get here and immediately regretted the "upgrade" we got from the rental agency because the parking garage is an absolutely nightmare!!! We had maybe an inch or two of clearance on the top and sides of the vehicle and my husband had to do a 15-point turn to get in and out of the garage. If you have anything larger than a compact car, do not plan on parking here!! It's just not worth the stress!! It also costs 10 Euro to use the garage. The hotel itself was very nice, though we both felt it was a bit outdated. Our room was huge - almost like a suite with separate entrances to the bedroom and bathroom through a little hallway. We loved the large, king size bed and all the space to spread out. We wished we had more than one night to make ourselves comfortable there! The hotel location is great - right in the middle of town with plenty of places to eat. It's about 15 minutes from the memorial museum and about 45 from Pointe du Hoc and Omaha Beach, if you're interested in seeing those sites. Overall, a nice stay, but I would not bring a car again!

Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this review
Dear Kate S, Thank you for taking the time to leave a review regarding your stay at our hotel. We are sorry that you did not find the parking convenient enough for your car. It is suitable for cars up to 1m75 of height but as we in the city center, there are also other public parking facilities within walking distance from the hotel. We are glad that you enjoyed the comfort of the room and we would be honored to accomodate you again. Overall we take note of all remarks with the aim to bring better assistance and satisfaction to our future guests. Thank you again for your comment, we stay at disposal for any question. Best regards,AB

"Nice hotel, very nice staff"

5
31/07/2017

We stayed one night July 22-23. The staff was extremely friendly and helpful suggesting places to visit and where to eat, and even helped me make a phone call to a long-lost relative. The free parking is nice, but a little tight. The road with the parking lot is cobblestone, but the signage works fine to make sure you're in the right place. The room was pleasant and big enough, with all the amenities we expected. It's right in the middle of the city, near shopping, restaurants, and the sights.

Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this review
Dear Liz G, Thank you for leaving a review about your stay in our hotel. We are so happy to learn that you enjoyed your stay in Caen and the services the hotel had to offer. Also, thank you for pointing out some information that will be helpful for the hotel to improve its services and for future visitors of Caen to choose their accomodation. We hope to welcome you again and we stay at disposal for any information. Kind regards, AB.

"Kudos"

5
28/07/2017

We stayed two nights at this hotel. It had the best designed hotel room (remodeled 6 months ago), especially the bathroom. The complimentary breakfast was delicious and the service (Alake) was superb. Alake was very helpful recommending restaurants and tips/tours to the Normandy area. We highly recommend this hotel.

Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this review
Dear DEH1976, Thank you for your kind review about your stay in our hotel. We have very grateful to get your feedback on our new rooms and are happy you enjoyed its characteristics. Please be assured that we have forwarded your kind words to our colleague and thank you for your recommendation. We hope to have the pleasure to welcome you again and we stay at disposal for any request. Kind regards,AB

"Friendly and helpful staff"

3
19/07/2017

The road modifications have made this hotel difficult to get to by car - you have to traverse a restricted area to get to it (but now you know I hope it makes things easier!). I like this little hotel, it's perfectly ordinary, but the reception staff make it above average. No designer fittings, limited parking, great location and great hospitality make this a most acceptable mid range hotel.

Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this review
Dear Nicksreview, Thank you for taking the time to leave this review following your stay in Caen. Our staff is really dedicated to making our guests feel welcomed and we are happy that you appreciated our efforts. Sorry for the inconvenience you have encounter in finding the hotel, due to the temporary constructions work that took place this summer, causing some roads to be deviated. We higly recommend our guests to contact us prior to their arrival in order to provide the best directions on how to get to the hotel by car, train or public transportation. Now that you are familiar with the road access, we hope to welcome you again if you have another trip planned to Caen. Thank you again for your comment, we stay at disposal for any request, Kind regards, AB.

"Stay here if you want to stay downtown"

4
08/07/2017

We were in this hotel for 9 nights and in the begining did not like much. We arrived in a sunday afternoon and downtown is dead at this time. There is going a lot of street work in front of the hotel and the rooms can be noisy if facing the working area. We stayed one night at room 403 and did not like much but then we moved to room 410 that was wonderful ( quiet, bigger and perfect! ). The owners of the hotel are very nice and so is the people that work in the front desk: Alaké and the other lady that works at night. The amenities in the bathroom are excellent! I actually bought a body cream from them. The bad thing of this hotel is the lift that is tooooooooo slow. Sorry but they have to change it. We used the stairs to come down as it takes forever for the elevator to arrive. This hotel accepts groups and when they arrive is a problem because the elevator can not handle them.

Direction-BWModerne, Director Comercial at Best Western Plus Hotel Moderne, responded to this review
Dear Deborah B, Thank you for leaving a comment about your stay at our hotel. It was a real pleasure to have accomodated you during those 9 nights, your feedback is very important to us and we are happy to have learned that our efforts to make your stay more enjoyable were appreciated. Regarding the elevator, the management is very aware of its actual speed and took step to change it years ago. However, they've been told by the maintenance company that due to the age of the building (more than 100 years-old), the work would be too challenging and not necessarily the best option when it comes to long-term maintenance of the equipment. Besides, there is one advantage to have a slow hydraulic elevator: it is very quiet and therefore more peaceful for the guests whose rooms are located nearby. We thank you for mentionning that and helping us clear this concern for any future visitors. If you have any further suggestion or question, we would be very happy to hear form you again. We wish you all the best and hope to welcome you again. Kind regards, AB

"Average"

3
29/05/2017

We stayed at the Moderne, Caen arriving 24th May after three weeks touring in France and it brought us crashing back to earth. We ordered car parking by email. The hotel did not reply to the email "because we only had one night available." The consequence was three 75 year olds carrying their luggage half a mile across the city to the Castle car park at 6am on their final day. The breakfast was the worst and most expensive we had in France with a desperate choice and unreplenished bowls. Don't stay here unless you arrive on an escorted tour with a guide able to press your case. And the WiFi is withdrawn at midnight on your last night.

Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this review
Dear Dsa99uk, Thank you for taking the time to share a comment about your stay at our hotel. First, we sincerely apologize for not matching all your expectations and for not giving the best impression of our services. What the receptionist told you on spot was true. The parking was fully booked for one of the nights you reserved, then you declined her offer to assist you in getting closer to the hotel by car. We are sorry for not informing you prior to your arrival, sometimes we wait to see if there are any last minute cancellations and if not, we always point our guests to the Republique' carpark located just 170 meters away from the hotel. From now on, we will make sure to be more reactive to our guests' requests in order to avoid this regretful situation. Regarding the breakfast, the morning you were there we had to serve more than 70 persons at the same time. We are sorry to have made you wait shortly in order to replenish the food and we understand your frustration. The hotel's breakfast is really appreciated and always attracts a lot of people. The price of it is the same as in every 4-star hotel within our area. There is no limitation of any kind regarding the use of Wi-Fi and the reception is opened 24h/7 to resolve any incident. We would be very happy to discuss further with you and we remain at disposal for any question or request. Also, if you have another stay planned in Caen, we will be much honored to welcome you again and offer you a more valuable experience and some compensations. Kind regards, AB

"Clean, helpful, and terrific breakfast"

4
21/05/2017

Had a two-night stay to enjoy the history of the Normandy region. The hotel is very comfortable and the staff are extremely helpful. Really enjoyed the breakfast choice and the bright contemporary breakfast room. This is the second time we stayed here - the first time was in 2008. The staff continue to offer top accommodation and good value.

Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this review
Dear Millie M, Thank you for having chosen our hotel for another stay in Caen and for leaving a feedback of it. We are delighted that our team has been able to make you feel welcome and we will do our best to always offer a better quality of services to our guests. We will remain at your disposal for any information or request and we look forward to welcoming you again. Kind regards, AB

"Excellent hotel!"

5
16/05/2017

Excellent value! Very nice hotel we were upgraded to a very nice room. Staff is great ! Location is perfect ! Would definitely stay here again! Parking a bit tricky to find and to park in. Did not try the breakfast as there arena y options very near by. There is a supermarket right in fri t of the hotel.

Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this review
Dear Angela J, We thank you for leaving a review about your stay in our hotel. It is a great satisfaction to learn that you enjoyed the experience and we take note of your remarks, which can help us enhance our services. We wish many other great experiences and hope to welcoming you again. Kind regards, AB

"Very nice and great location"

5
04/05/2017

The front staff was fantastic and as an American it was nice that they spoke English. They gave us a map of the area and answered any questions, called taxis for us. The room was nice with a nice size bathroom and tub. Free wifi and very centrally located so you can walk everywhere. There was a great sandwich shop called pita pit in walking distance. The only problem is they charge a small fee if you don't take breakfast.

Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this review
Dear ESR5, Thank you for taking the time to leave a review about your stay with us. We are so glad that you enjoyed our services and the area in which we are located. Regarding the breakfast, unfortunately I do not have enough indication to clarify your situation but my guess is that you reserved a room rate with Free Breakfast. Indeed, the hotel does not charge any fee if our guests decide not to take the breakfast. In order to sort this out and see if there was any wrondoing that we could correct, we invite you to contact us directly by email or phone. Thank you again for your kind review, we stay at disposal for any information and we hope to welcome you again in Caen. Warmest regards, AB

"2 Night Stay while visiting Normandy Beaches"

5
04/05/2017

The reception staff was awesome. First, they helped us park our rental car in their garage, then gave us some great advice (and a map) on visiting the Normandy beaches, as well as gave us some very good tips on where to dine and what to see in Caen. The room was very well apportioned and very clean. The breakfast buffet was really good with lots of variety. Great location for walking around Caen. Would definitely stay there again. Thanks!

Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this review
Dear Vcm_11, Thank you for taking the time to leave a review about your stay with us. We are so glad that you enjoyed our stay and we are very grateful for your recommendation to others travelers. It would be a pleasure to welcome you again and please, do not hesitate to reserve diretcly with the hotel so that we can offer you the best rates available. Kind regards, AB

"Friendly well located hotel"

4
30/11/2016

Rooms were clean, the reception staff was very friendly and gave us some very good tips on where to dine and what to see in Caen. The garage is a bit tricky to park but they park the car for you if needed. Good location. Would stay there again.

"Good Location"

5
16/11/2016

This is an excellent location if you want to walk around Caen, they have some parking spots available on site if you have a rental. The staff was very helpful when I asked for restaurant recommendations, even providing a map. The breakfast in the morning had a large variety of options for food and beverages. The room was very comfortable and very clean.

Direction-BWModerne, Responsable réception at Best Western Plus Hotel Moderne, responded to this review
Dear Lizz H, Thank you for taking the time to leave a review regarding your stay at our hotel. We are glad that you enjoyed our services and the convenience of our location in Caen city center. We stay at disposal for any information and we hope to have the pleasure to welcome you again. Kind regards, AB

"good for work and family"

4
01/11/2016

I stayed at this hotel in 2008 for 4 nights for work, then for 1 night this past September with my family. The buffet breakfast is excellent, the front desk staff are wonderful, and I even managed to enjoy a drink at the bar that same night in September. It's an easy walk from the hotel to the large Sunday market on the wharf, and the staff were great to talk to in French and in English.

Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this review
Dear Idholness, Thank you for your kind comment regarding your stay at Best Western Hôtel Moderne. It is a great honor to learn that you enjoyed your stay with us and we hope to welcome you again soon. Kind regards,

"A suitable hotel for 1 night in Caen"

4
21/10/2016

Everything was OK but I can't notice something special. Good place to stay in Caen. The location of the hotel is excellent, the staff is English-speaking (it was very important for our family), rooms are quite comfortable. If you stay there you'll be in 2 minutes from the Cathedral and the Castle

Direction-BWModerne, Responsable commercial at BEST WESTERN Plus Hotel Moderne, responded to this review
Thank you for taking the time to leave a review about your stay in our hotel. We took note that you enjoyed the place and that you found our services rather satisfying. You made a very short stay with us and the most important is that we were able to bring you a good level of comfort. Thank you again for your comment, we hope to welcome you again, Kind regards,

"Wonderful Location"

5
28/09/2016

The hotel room was nicely decorated with plenty of room for a large bed and a small bed accommodations. Great location and within walking distance to restaurants and historical sites. The internet worked great (my husband has to work on vacation). The morning meal offered by the hotel for additional cost was worth it for us. My daughter and I enjoyed our breakfast and time together before we hit the DD sites. The staff was especially nice. Parking was tricky the first few times but after awhile we were pros!

Direction-BWModerne, Responsable commercial at BEST WESTERN Plus Hotel Moderne, responded to this review
Dear Goldierose, Thank you for your kind review about your stay with us. We are glad that you were satified with the triple room and all our services. It is very nice to hear that you enjoyed those few days in Normandy and we hope your comment will help other travelers like you. Kind regards,

"Wonderful hotel"

5
03/09/2016

Great room in the heart of Caen. Excellent, friendly, helpful staff. Easy walking distance to a wide variety of restaurants, the Chateau, churches, the boat basin, abbeys and more. Active nightlife, but not too loud in the room. Very clean room, excellent bath, and communal spaces. Could not have been more pleased. Very reasonable prices, as well.

Direction-BWModerne, Responsable commercial at BEST WESTERN Moderne, responded to this review
Dear David S, Thank you for your kind review about your stay at our hotel. We are pleased that you enjoyed your stay with us and we hope your review will help other travelers as well. Kind regards,

"Good position, great staff."

5
18/08/2016

Finding the parking was bit tricky but we managed it with the signs eventually and it's a fabulous place for motorbikes as it's in a secure underground location underneath the hotel. Watch the head height though it's a bit low! Reception was excellent, very helpful and chatty every time we went past. Location is super with easy access to the local sights and shops. Breakfast was very good too. We'd visit again for sure.

Direction-BWModerne, Responsable commercial at BEST WESTERN Moderne, responded to this review
Dear Zoe B, Thank you for your kind review about your stay in our hotel. We are happy you enjoyed your stay and that you find our parking convenient for your motorbike. The hotel's parking can accomodate cars up to 1m75, motorbikes and bikes (limited spots/upon reservation).For the access, the best way is to enter the Boulevard Maréchal Leclerc which is normally reserved for buses and taxis. Guests of the hotel are allowed to drive on it and come to the hotel easily. We would be very pleased to welcoming you again in Caen and we stay at your disposal for any further request. Kind regards,

"Holiday"

5
01/08/2016

A great location (with parking if you are brave enough to follow the signs) and with great staff. We were received very well and had great conversations at the bar with very welcome Single Malts in generous measures to satisfy this Scot! Highly recommended.

Direction-BWModerne, Responsable commercial at BEST WESTERN Moderne, responded to this review
Dear Bob S, Thank you for your kind recommendation about our hotel. We are happy that you enjoyed your stay with us and we hope to have made your stay memorable. Looking forward to welcoming you again. Kind regards,

"Battlefields of Europe tour"

5
24/06/2016

An excellent hotel. Very centrally place with good walking access to all amenities. Reception was excellent. Very friendly, efficient and helpful. The rooms were good - everything that you needed. Despite being in the centre of town it was very quiet. Breakfast was excellent. Car parking is available - once you find it !

Direction-BWModerne, Responsable commercial at BEST WESTERN Moderne, responded to this review
Dear Trevor, Thank you so much for your review about your recent stay in our hotel. We are happy that you enjoyed your stay in Caen and we hope to welcome you again. Kind regards,

"Great Staff"

4
23/06/2016

Staff here are so helpful just ask. location is handy for driving around Normandy not difficult to to ring road and reasonably priced car park (republique) just around the corner. Tip parking at Republique between 20.00 and 10.00 ish is about half the price of the hotels car park.

Direction-BWModerne, Responsable commercial at BEST WESTERN Moderne, responded to this review
Dear George, Thank you for your comment about your stay in Caen. We are happy that you enjoyed our location and we forwarded your nice appraciation to our staff. We hope that your review will help other travelers who may plan a trip to our beautiful city. Kind regards,

"Lovely hotel in Caen"

5
21/06/2016

Lovely hotel, nice large room, lovely bathroom, breakfast - lovely selection, hotel easy to find, plenty of parking and loads of eateries near by. Near by churches and castle, and not too far to travel to mont st michel and bayeaux.

Direction-BWModerne, Responsable commercial at BEST WESTERN Moderne, responded to this review
Dear Carol, Thank you for taking the time to leave this review. We are very appreciative of your feedback and also glad that you enjoyed your stay in Caen. Our location is indeed very convenient to visit the region of Normandy, we hope to welcome you again soon. Kind regards,

"The staff is great"

4
17/05/2016

We stayed here for three nights. The staff at the front desk was very friendly and helpful with advice on transportation and anything we needed. The Hotel itself was nice and everything was satisfactory, however the hallways were very dark. There were some switches on the walls, but we never figured them out. (Seemed like the hallway & stairway lights should just stay on). We would stay here again if we come back

Direction-BWModerne, Responsable commercial at BEST WESTERN Moderne, responded to this review
Thank you for giving such a nice review about our hotel. We are happy that you enjoyed our stay. Regarding the lightins, we used to leave them lit 24h/7 but for environmental and economic concerns, we opted for a system where the lights stay on only during the evening and at night. Still, the guests can turn them on at anytime they wish by pressing the switches on the walls. Thank you for sharing your concern on that matter, as we are now making sure that it does not bother any other guests. We stay at your disposal for any further information and we really hope to accomodate you another time. Kind regards,

"Modern hotel with family ambience"

5
29/03/2016

Warm, welcoming efficient service. Enough English plus our smattering to get by. Room clean airy and comfortable. TV, plus Krups Espresso machine. Comfortable warm beds. View of small quiet square. To the left is defunct but impressive Chambre du Commerce building tastefully converted into English style pub/restaurant- good food and impressive proportions with beef burgers bigger than your head. Underground parking only suitable for limited number of small cars. We had to park in the street next to Monoprix supermarket a couple of hundred meters opposite. Driving in Caen is challenging but then I'm 70. Fairly basic buffet type breakfast only. Plenty cheap and cheerful restaurants for all budgets nearby. Tour of City by Segway is a must by Com'on Gyro. Tour leader brings the machines to hotel and takes you to all the city landmarks cathedrals churches William the c. Castle etc. Caen great place to explore Oiusterham and WW2 museums on Sword beach,

"Upscale Best Western - All the comforts of a modern US style hotel"

4
08/02/2016

Stayed here one night while visiting Normandy which is just a short drive away. This Best Western was ore upscale than is typical of the chain in the US. Clean, well furnished, with a great breakfast buffet, I was very happy with these accommodations

JALEH R, Propriétaire at BEST WESTERN Moderne, responded to this review
Dear Madam, Thank you for your kind review regarding your stay at our hotel. We are pleased to have given you satisfaction and we hope you also enjoyed the rest of your trip to Normandy. Looking forward to welcoming you at another time. Kind regards,

"Charming, comfy and friendly"

5
02/12/2015

This centrally located hotel is family run and quite small and cosy. Delightful reception with a compact bar, really thoughtfully decorated and comfortable rooms, exceptionally friendly and helpful staff. Really good place and would heartily recommend for anyone on any occasion.

JALEH R, Gérant at BEST WESTERN Moderne, responded to this review
Thank you for taking the time to leave a review of your stay in our hotel. We value your feedbakc and we hope that it will help others travellers searching for an hotel in Caen. We also hope to be able to accomodate you at another time, Kind regards,

"Solid hotel for a day or two in the area; A/C doesn't go very low; parking is tricky"

4
22/11/2015

I needed a hotel for one night in the Normandy region so my group could take a full day tour of the D-Day beaches. This hotel fit the bill. The value is great. Overall the property was clean and fairly new. I enjoyed the larger bathroom space (especially after the Paris hotels), and the bed was very comfortable. There is a university nearby, so at night we could hear partying college kids. I always pack ear plugs, so it wasn't a problem, per-se. If you are warm natured, the A/C may not be strong enough for you. It doesn't really blow the way most folks would expect. It is more of a passive cooling so it takes a while to work. Parking is a little tricky to find, so I would definitely suggest contacting the hotel for details regarding how to find them if you are driving. The GPS was not helpful in that regard.

JALEH R, Gérant at BEST WESTERN Moderne, responded to this review
Thank you for taking the time to leave a review about your stay in our hotel. We are glad that you had a great short stay in Caen and we also hope that you enjoyed your D-Day tour in Normandy. I believe the issue you encountered with the A/C was due to an adjustment of the temperature of the heat. Each guest has the possibility to lower or increase the temperature in the rooms through a control box, maybe it was not correctly set up in your room. As for the parking access, driving in Caen can be a challenge to any new comers due to many one way streets surrounding the city center. That is why we try to assist our guests as much as possible in getting to our hotel as well as to the parking. We appreciate that you pointed it out in your review and we hope your advise will help others travelers like you. We hope to accommodate you another time. Regards,

"Skillful pcitures"

2
15/11/2015

The staff were friendly, but for the late traveller arriving on a ferry it's easy to miss. The rooms are clean but very dark and quite small. The marketing pictures are accurate but well angled so what you see on the marketing materials is perhaps a little better than what you feel you've experienced. It felt a bit weathered certainly for the price but is well located for the ferry. If arriving late there is free street parking till 9 am and that is easier to find than the hotel car park anyway

0668759445, Responsable commercial at BEST WESTERN Moderne, responded to this review
Dear Sir, Thank you for taking the time to post a review of our short stay in our hotel. First, we thank you for acknowledging the quality of our pictures. The hotel's pictures were indeed taken by a professional photographer very known in this field. The angles taken for the pictures are mostly chosen as to highlight the features of our rooms: type of bed, furniture, type of decor, equipment, etc. The aim is to give our viewers a better idea of what to expect from our room. Of course, all those elements are also illustrated by text descriptions and the surface of our rooms are indicated for each category, by square meter. TRIPADVISORS also provide pictures from our precedent guests so I believe it give our viewers a more complete perspective of our amenities. Thank you also for quoting the caring attitude of our team and our nice location in the heart of Caen. We regret that due to your late arrival and the length of your stay, you didn't get to enjoy completely our services. We hope to have the chance to accommodate you at another time in order to give you a better insight. Regards, A.Bellow Sales representative

"Happy c "

2
04/11/2015

This is why I give it 2 instead any higher. First I have history Best Western in the states and it all has been good to great. I think my expectations of this property was probably more than expected. Seeing it was a 4 star hotel. I don't think it would even qualify as a three star personally. In the last 4 weeks I've been here I have stayed in mostly 2, 3 and even some 4 stars this hotel doesn't measure up to some of those other hotels. One thing that irritated me the most was when I checked in they never told me a lot of things until it was time to check out. Paying for breakfast I except that. In our rooms were water and I was never told I would be charged. Again if they told me upfront I wouldn't mind paying for it. I just like to be informed thats all.

0668759445, Responsable commercial at BEST WESTERN Moderne, responded to this review
Dear Sir, Thank you for taking the time to leave a review about your stay in our hotel. We are sorry that you had such appreciation of our hotel and we are very surprised by some of your comments, especially regarding the lack of information given to you at your arrival. At each check-in, we always review with our guests, the content of their reservation and we try our best to provide as much information as possible in order to make their stay comfortable (access to the room, reception and breakfast hours, prices, touristic information, transportation, etc.). Even if the check-in has to be shortened, we always make sure the guest is aware that we are available 24h/7 in case further information is needed. You stayed in our hotel for two nights and your reservation was made online by a travel agency. At your arrival, we informed you that the room rate was prepaid by the agency but that it did not covered the city taxes as well as some extras like the breakfast or minibar. Throughout the whole stay, we were at your disposal to exchange with you and answered your different requests (taxi reservation, document printing tickets…). Regarding the bottle of water, it was charged to you because it was taken from the minibar and the rates are clearly mentioned in the guest directories of each room. You also mentioned that you had higher expectations from our hotel. For your information, there are over 200 criteria's that are required to be classified as a four-star hotel, some are mandatory, some are optional. Fortunately our hotel fills enough criteria to be considered as a 4 star and we are constantly trying to improve our services. As a matter of fact, we are currently doing some renovations work in order to guarantee higher standard of our facilities. We would be very happy to welcome you at another time so you can see these improvements and, of course, we will make sure that you get a free bottle of water. Regards, A.Bellow

"Best Value in Town"

4
20/10/2015

The hotel can be a little difficult to find since it is on the edge of a pedestrian only section of town. Otherwise the location is fine to explore the town. Close to major sites and restaurants. The hotel is not large but is very clean and comfortable. The rooms are of ample size considering you are in France. We had breakfast every morning and the offering was pretty standard, eggs, cereal, pastry,, etc. but was well prepared. What I enjoyed most about this hotel was the staff - they all were extremely helpful with restaurant recommendations, courteous, and a pleasure to talk to. They were always ready to offer assistance. It is a good place to stay!!

0668759445, Responsable commercial at BEST WESTERN Moderne, responded to this review
Dear Sir, Thank you for your kind review about your stay in our hotel. Our team is very grateful for the kind comments you made about our services and is happy that you enjoyed your stay in Caen. We hope to accomodate you at another time to ensure you another memorable stay. Regards, A.Bellow

"Tiny, hot rooms "

3
07/10/2015

Hotel has a good location but rooms are small and not made for American luggage. There is no room to move if you have two people. There is no AC or fan. There is a Thermostat but it must be shut off. Noisy street below means you can't even open the window.

"Okay...over priced."

3
24/09/2015

Well located in the heart of Caen but very difficult to find with SatNav. Expensive considering you get charged for breakfast and other extras. They really need to check the bedbug situation as I was bitten throughout the night. There were even old stains on the new sheets, a telltale sign of bugs. Another huge problem is the elevator...the slowest one I have ever encountered. For normal people it s easier just to use the stairs but for older guests it could be very frustrating. Staff were friendly and helpful.

"Very accommodating staff"

5
23/09/2015

We didn't plan our trip much in advance, so we ended up looking for hotels on the road during our trip. We have had some great experiences with the Best Western brand so when looking for a hotel near the D-Day beaches in Normandy we settled on this hotel. It was a good choice. The room was not large, but it was bright, clean and modern and the bed was very comfortable. We had initially decided to stay two nights, but we ended up staying three nights and the reception desk was very helpful and accommodated our last-minute request, even letting us keep our same room. The breakfast was a bit pricey, but very convenient and enjoyable nonetheless.

"Central Location, helpful staff, don't book breakfast"

4
15/09/2015

I booked a superior room for 3 days which was £125 per night including breakfast. When I arrived at the airport I got the number 3 bus to the stop for the theatre and the hotel was located a few minutes away. The bus cost 1.45 euros or a taxi would cost approx £25. The hotel was centrally located on several floors above shops, the reception was ground floor and included a small bar. My booking detailed superior room with shower and bath. My room was disabled friendly with a wet room type shower, fold down seat and no bath. I asked for a double bed, there was a double bed and a single bed which made the room feel a little cramped. The bed linen wasn't changed. The manager, who I didn't know was the manager as she had no name badge and Aurelie the receptionist were very polite and helpful, suggesting restaurants, giving directions, maps and looking up train times. In the room no bottled water was provided, only as part of the mini bar package. We were allocated 2 tea bags per day, 4 sachets of coffee and 2 milks. There was free wifi. On the first day the self service buffet was a cold selection with scrambled egg, boiled egg and bacon. On day 2 there was no bacon and the fruit salad was brown, no pieces of fruit were available. On day 3 there was no bacon, no cups, no fruit, hardly any bread and only one table for two as all the other tables were "reserved" for a group. I was not pleased to get poor service and did not have time to try get this rectified as I had a plane to catch. I guess I just expect good service in a 4 star hotel at the price I paid. I would suggest booking a room without breakfast as location and staff were very good.

"Battlefield Tour of Normandy D-Day sites"

5
14/09/2015

This hotel was chosen as the main location for a party of 16 over a four day visit to several D-Day main locations in and around the Caen area. Our party had booked Bed, breakfast, packed lunch and evening meal at a local restaurant. The hotel was very welcoming, friendly and efficient in welcoming our party and assigning our rooms. The hotel facilities were very good, with clean rooms and breakfast area. The packed lunches were freshly prepared each morning and ready for collection when requested. The evening meals were arranged at a local restaurant (Au Bureau) which looked after us very well. A slight disappointment was that our pre-chosen menu selection were sometimes not available! However, the service was very good and attentive.

"OK for one night stay"

4
14/09/2015

I would recommend this hotel for a one night stay if you are touring in the area. It's comfortable and clean. The main receptionist is very helpful. Breakfast is OK. The hotel does have a car park although we found it really difficult to find. I haven't given the hotel full marks because the bathroom could have been much better. The shower is over a very high sided bath. The toilet roll is almost impossible to reach from the toilet!

"Not really modern"

3
09/09/2015

Good location for a nice walk around the town, but rooms are rather average so are other facilities. That is probably because dark colors used for the interior and lack of light in some areas make everything look a bit heavy. The receptionist was very nice & helpful

"Good location "

4
08/09/2015

Stayed for two nights to visit Normandy landing sites, friendly helpful staff , clean room with comfy bed , good breakfast , located in the centre of Caen , only problem was finding the place by car , with one way streets it's very hard to get to, and parking is difficult , the hotel has under ground parking but was full when we arrived , but all in all a good hotel , will stay again

"Good breakfast, smallish rooms, not bad"

4
06/09/2015

Renovated rooms in an older building. The lobby is pretty small, and the dining room is on the last floor. You work with the architecture you have. Nice choices for the breakfast (this is the only meal I had there). The room was renovated, it was small but comfy; and had recent decoration.

"Sound"

4
19/08/2015

Everything we required was supplied by very accommodating staff, great location and comfortable quiet room. Although we enjoyed our stay we still believe it was A little over priced. Breakfast was average but again no complaints. We Would stay again.

"Quiet and comfortable"

4
30/07/2015

I have stayed in this hotel 3 or 4 times while accompanying a group to visit the Normandy WW II anding beaches. It's location, right in the center of Caen, can't be beat. There are plenty of shops and also a couple of department stores practically right out the front door. The staff members are very cordial and impart a true feeling of hospitality to the establishment. The beds are extremely comfortable and the rooms are among the quietest I've ever experienced. The bathroom fixtures all worked well, including a shower that didn't require an engineering degree to figure out how to operate it. The breakfast room is lovely, as are the breakfast offerings. On the down side, one of my colleagues had a room that probably hadn't been renovated recently. (Mine had, and it was really pleasant, although nothing spectacular.) This hotel would definitely benefit from a more efficient elevator. Although the existing one appears fairly new, it is extremely slow. All in all, the Hôtel Moderne is a good value for the price and it's in a wonderful location.

"Great location as base in Normandy area."

4
24/07/2015

We chose this hotel because it was in Caen and I had previously been to the Memorial Museum and wanted to stay in Caen. We were very happy with the location and hotel for easy commute to tourist areas and numerous restaurants within walking distance. We were not disappointed with the hotel: clean, very accommodating employees, has its own parking garage under hotel (although difficult to find and get in/out). The rooms are small, probably half the size of a Hilton Garden Inn in the US, but fairly common in France. Price was reasonable, especially considering this was one of the few rated hotels in Caen. Location is great for visiting the Beaches, the American Cemetery, and other D-Day stops. They offer a buffet breakfast and I thought it was excellent. It is a buffet with various proteins, cereal, breads, juice, etc.for 15 Euros. I would definitely stay here again if I returned.

"Not so Modern, but not bad"

3
22/07/2015

The good points: nice people, great location in downtown mid the shopping and food, within walking distance some major places to visit (The castle/chateau, the Men's Abbey...), a good breakfast. On the downside: the room had seen better days, some of the rooms have odd shapes, the lift (it does have one and that is a plus) is very slow, the bar is small and you are better off going out. So, weighing the good and poor it gets a C which is average.

"Great Hotel in the middle of Caen France"

5
22/07/2015

My family of four just spent four day at the Best Western Hotel Moderne Caen in France. It is located in the middle of town in close proximity to shopping, tourist attractions and restaurants. I will highly recommend these accommodation to friends and family.

"hotel moderne"

5
16/06/2015

excellent as always, good facilities, secure parking, right in the middle of town. Excellent choice if you do not like night crossings on the ferry, as this is 20 mins from the port. Excellent bars and resturants right on the doorstep. A bit difficult to navigate to even with satnav, but the map on the website is useful.

"Great place"

5
13/06/2015

Very clean, comfortable with American many American conveniences. Located on a quiet street. Located in interesting city of Caen. Huge open air market on Sunday. Great location for touring Normandy. Staff at this hotel is EXCELlENT.

"Excellent staff"

5
16/05/2015

No advice, everything was wonderful. Only problem was Saturday night because of loud noise from street from drunk Brits/Scots at nearby bar. Great location for visiting Chateau Ducal and nearby churches.

"Very Pleasant Hotel and Staff"

5
01/02/2015

Stayed here for three nights, while visiting Normandy. The hotel is a short walk from the Castle grounds. Beds comfortable, room quiet, nicely appointed, everything worked. Wi-Fi was fine. Breakfast buffet was extensive. All of the staff are pleasant, competent, cheerful, competent and welcoming. Alake, Melissa, Tiffane were delightful and Ms. Rafie is a wonderful hotel manager. I would stay there again, if I were going to Caen.

"Caen, Normandy 9/19/14"

5
29/09/2014

This small hotel was perfect for our 3 night stay during our visit to the Landing Beaches in Normandy. It has 40 rooms, 4 floors and the 5th floor was the breakfast area that looked out over the lovely city of Caen. The bed was wonderful! I even measured it, because it seemed wider than our King size bed at home - 7 inches wider! The breakfast was wonderful, scrambled eggs, meat and cheeses, cereals, fruit, pastries and juice. The staff at check- in was terrific - answered all our questions, gave directions, made dinner reservations and served us our wine during our little "happy hour" at the bar. Would definitely recommend this little hotel in this beautiful part of Normandy.

"Our Stay in Caen"

5
03/08/2014

Our stay at Caen was great in part due to the staff and the Best Western Hotel Moderne. The room was clean, neat and well thought out. Their knowledge of the area and the city helped us with dining, shopping as well as touring the D Day Beaches. Caen was a wonderful surprise and their helpful staff made the stay much better than it might have been otherwise.

"Great price/quality"

5
06/05/2014

Enjoyed the stay in Caen very much. The hotel personnel were helpful and pleasant. Rooms were immaculate and of a good size. Originally thought the breakfast 15Euro was a bit steep, but reconsidered - A very nice buffet and a convenient start to some busy days. I usually like to enjoy the surrounding cafe's when touring France, but many of the restaurants were not operational early in the morning.