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Best Western Hotel Center Pointe Inn, Branson

4.5/5  - basé sur 824 notations.
3215 76 Country Boulevard, 65616-3551, Branson, United States - See map
Best Western Center Pointe Inn - Best Western Center Pointe Inn features interior as well as exterior corridor rooms. The Best Western Center Pointe Inn is ideally located in the center of Branson. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Escape to this Branson hotel and enjoy staying in the heart of Branson's entertainment, seeing one of the many nearby shows, shopping and taking advantage of the many amenities. Centrally located with easy access to Highway 76 and Branson's alternate routes, take advantage of being near an abundance of exciting attractions. Within blocks of this Branson hotel, visit the Titanic® Museum, Clay Cooper Theater, Starlite Theater, Branson Segway® & Adventure Center, Tracks Family Amusement Center and Ripley's Believe It or Not Museum. Travel a little further down the road and you can delight in the excitement of Silver Dollar City, White Water, Stone Hill Winery®, Paul Henning State Forest, Table Rock State Park and LedgeStone Golf Course. Nearby, do some shopping at Tanger® Outlet Mall, The Shoppes at Branson Meadows and Branson Landing®. If you are looking for hotels with electric car charging stations, we recently added three. Enjoy our clean, cozy rooms with many amenities. And, we have the award to prove it. We received the 2014 Certificate of Excellence from TripAdvisor®. The spacious rooms at this Branson hotel offer cable television with HBO® Family, a coffee maker, free wireless Internet and much more. Wake up each morning and delight in a complimentary full breakfast, including scrambled eggs, sausage, waffles and more. After a great day exploring the area, you'll be happy to head back to this Branson hotel to relax in the sparkling indoor and outdoor pools and the relaxing hot tubs. Get even more value out of your stay with access to an exercise facility, a gift shop with ticket services, free parking and guest computers. Enjoy the convenience of a delicious meal and refreshing libation being on the premises at Montana Mike's® Steakhouse. Many other restaurants - including Ruby Tuesday, Pizza World, and Landry's - are all within a mile or less of this Branson hotel. Welcome to the Best Western Center Pointe Inn!

Best Western

Hotel Center Pointe Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 824 guest reviews
NOTE ISSUED
Excellent
458
Very Good
241
Average
81
Poor
33
Terrible
11
REFER TO NOTICE
Business Business
17
Couples Couples
254
Family Family
427
Friends getaway Friends getaway
73
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Branson stay"

4
05/11/2018

Like the location and close parking to the room. Just what I was looking for in a clean place to spend the night. It is the middle of a lot of attractions. Pleasant experience staying here. Montana Mike's is next door.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Kenneth for the nice rating and comments. We're glad that we fit your needs and hope to see you again on your next trip to Branson. Bob - GM

"Nice, i would recommend it highly"

5
03/11/2018

Very good handicap, lots of bars to hold on too, Sue helped me get some milk for pills late at night (very nice about it), Casey (everyone loves her, I can see why) The ticket lady is very helpful, it is not a discount ticket, but it is very nice to get your tickets and go. I like to get deals but sometimes I want to just go and have fun, I think her name was Josie, very fun and personable. The motel gives you a good view of the Farris wheel, we walked to Montana steakhouse which is nice. The manager left us a welcome message, it was nice and heartfelt. I don't see the need to shop around, the price was fair, not cheap, not too high 84.00 was my first night, it gets higher during the holiday season. The Christmas season music starts November 1, which is way too early but that's how its done there.. Great stay

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
We really appreciate the 5 star rating and wonderful comments. Ozark Mountain Christmas begins each year on November1 and lasts through the end of December. We're very happy that you found our ticket service to be convenient with friendly service. Hopefully you saw our monthly specials. We look forward to seeing you again. Bob - GM

"Saved our vacation"

4
01/11/2018

We initially booked our stay with a popular expensive resort in Branson and knew the first night we couldn't stay there , due to paper thin walls where we heard every word our neighbors were saying. We stopped by Best Western Center Pointe Inn to see if they could accommodate us and were greeted with smiling faces more than willing to find us exactly what we needed. We had two nights of quiet, peaceful sleep. Room was clean and updated. We also felt valued when we received a call from the front desk asking if we were enjoying our stay and had a call from housekeeping making sure we didn't need anything before they went home for the day as we had a Do Not Disturb sign on our door. Awesome stay and we will be booking there again for our next Branson trip. Thank you for putting your guests first.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for the nice rating and comments. We're so glad we were able to help you during your visit. Our team members live up to our mission statement of "Friendly, Fantastic Service Always". We look forward to your return visit. Bob - GM

"OUR 6yr ANNIVERSARY"

5
30/10/2018

We stay at this Best Western every visit to Branson MO. We spent our Honeymoon here and return every yr. to celebrate. We also stay here at Best Western each time we Visit Branson MO. The Staff treat's you like Family. They are very Professional and caring in Guest Comfort. I would not think of staying anywhere else when visiting Branson. I highly recommend this location for anyone visiting here. You will not be disappointed ***********

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you so much for the 5 Star rating and kind words. Our staff loves to make people feel at home. We look forward to seeing you on each of your visits. Once again, Happy Anniversary from the entire staff. Bob - GM

"Branson Birthday Trip"

5
30/10/2018

My husband, 2 friends, and I went to Branson to celebrate our birthdays. Check in was very quick. The two people at the front desk were very polite and helpful. They gave us 2 free tickets to the ferris wheel. I asked about other area attractions, and they told me their favorites and gave us brochures of their recommendations for our group, which was very helpful. The location is literally in the center of it all, right next to the Titanic Museum and close to the Ferris Wheel. The layout of the motel is a bit different from others, but not bad. The breakfast was delicious everyday, and I liked that they changed it up a little each morning. The breakfast attendants were very polite and accommodating. There is a lovely gift shop in the front lobby where you can buy tickets to some of the attractions, and souvenirs and jewelry. I bought a beautiful necklace with matching earrings. On our last night, we ate at the restaurant right in front of the motel, Montana Mike's Steak house. We were able to walk to it. It was also very good. The indoor pool and hot are open until midnight. The pool was a little bit chilly, but we still swam in it and used the hit tub. Overall, I was very happy with the stay, and highly recommend it!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
We're very happy that you chose to spend your birthday with us and very thankful for the 5 Star rating. Thank you for taking the time to let us know how we're doing. We hope to see you again soon. Bob - GM

"Branson"

5
26/10/2018

Was a great facility with friendly staff. Pool area was fantastic! Breakfast and breakfast room very nice. Everyone we encountered was helpful and friendly. Would return to this facility in the future

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for the wonderful 5 Star review! We're so happy you found the staff to be so friendly and helpful. We look forward to seeing you again on your next visit to Branson. Bob - GM

"Branson Church Get Away"

4
16/10/2018

A total of 44 of us spent four nights at the BW while attending musical and play opportunities at Branson. The motel is in the right place, and the people are the right people to accommodate such groups.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Garry for letting us know about your experience with us. We are grateful that you chose to stay with us. We hope to see your group again the next time you come to Branson. Bob - GM

"Clean & great staff"

5
15/10/2018

We stayed for 4 nights and our experience was excellent. We checked in and asked for our room to be near the Musicland Campground (we had family staying there) and a first floor room. The front desk lady said, no problem and took care of our requests. The room location was exactly what we wanted. The room was clean and roomy. The mini fridge was even a little bigger than other places we had stayed. The pool and hot tub area were clean - I used the hot tub every night and it was very relaxing. Each morning we had breakfast and the variety was great. The breakfast ladies were quick to bring out new food and clean & wipe off tables. Each member of the staff that we came into contact with during our visit were super friendly. We will be staying here next time we make to Branson.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Katie for the wonderful 5 star review and comments. We appreciate that you took the time to let us know how we're doing. I'll be sure to let the breakfast crew know how much you noticed their efforts. We look forward to seeing you again. Bob - GM

"Excellent place to stay in Branson, Mo."

5
12/10/2018

We had reservations for Monday through Thursday, however we arrived a day early which was Sunday afternoon. At the front desk Vicky said "no problem". She put us in Room 103 downstairs and we had a wonderful five day stay. At the on site gift shop Trish booked us a tour of Branson, with VIP Tours. Great tour and the owner Joe provides a lot of history about the area. Vicky,Trish and Joe THANK YOU so much for the excellent customer service. First class all the way!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you so much for the wonderful 5 Star Rating! We appreciate that you took the time to let us know how we are doing. We hope to see you again in the future. Bob - GM

"Clean and comfortable"

4
10/10/2018

We stayed for 5 nights here in Branson. The room was adequate, very clean and we had everything we needed there. The faucet in the bathtub needed attention...it was loose and the last day it just came off in my hand. The sink faucet was hard to turn so it also needed attention. Service was great and she kept the room clean and the towels restocked. The hotel is right in the center of the action, so it was easy going anywhere we wanted to go. Breakfast was very good...always eggs, meat, juices, cereal, pastries, yogurt and good coffee. We were satisfied.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for taking the time to review our hotel and to let us know of your visit. We're very glad that you found us to be clean and a comfortable setting. We will address the tub and faucet issues immediately. Bob - GM

"If you want to save money, stay elsewhere"

3
01/10/2018

I picked this place because I was taking a trip with my daughters, and wanted a safe place. Not that this wasn't safe, but you entered your rooms from outside. That was my fault for not checking better. Had I known that, I would have saved money by staying somewhere else that also had outside entrances. Also wanted the indoor pool, but it was overcrowded by a rowdy baseball team at our time of use, so it was useless to us. Breakfast room was very crowded, both mornings people chose to eat by the pool for extra space. Good selection of food, and the staff tried to keep the food stocked as best they could. Room was okay, nothing special, and for what I paid, I would have booked elsewhere for a more updated room. I guess the price was based on location, because the location is central and very handy if you chose to walk. Would not stay here again. Too many choices in town I would pick over this place.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
We regret that we did not meet your expectations during your stay. We have both interior and exterior entrance rooms to help meet the many different needs for today's traveler. Weekends in Branson due tend to be busy no matter where you may chose to stay. We also feel that we are extremely competitive with our rates when compared to other franchise type hotels that offer the same amenities that we do. Please continue to enjoy Branson and everything it has to offer. In Highest Regards, Bob - GM

"Great stay "

4
27/09/2018

Stayed last week We had a great stay, clean room, clean linens, good breakfast, good location, good customer service. Me and my hubby were very comfortable here. Only request I have is the rooms have easy location for plugs by the beside. For people who need to plug in a cpap machine (or any medical equipment) or phone near the bed.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for the nice rating. We are in fact looking into ways to improve the outlet situation by the bedside. We hope to see you again in the future. Bob - GM

"strongly recommended"

5
27/09/2018

We are 2 middle age couples spending 5 nights in Branson. This week seems to be a slow window between summer rush and fall rush. This hotel is very clean, the staff are welcoming & accommodating. Breakfast is very good. The indoor pool and hot tub very clean. We are in the main building where the pool is. The outdoor pool & hot tub are closed probably because it is slower with no families. We would have used the outdoor hot tub if it were open. They offer you regular hotel service OR the 'green' option (to not clean room & change towels daily, towels can be exchanged at front desk) We like this option because daily service is unnecessary and not environmental. They had recycle bins on lower floor. It would be best to have bins on every floor. International travellers are used to recycling. Location is excellent and we would definitely stay here again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Maryam, we appreciate the wonderful 5 star review and comments. We hope to see you again. Bob - GM

"Good value and great location"

4
26/09/2018

Located in the center of town making most venues easy to find. We got upgraded to the honeymoon suite at no extra charge. Service was great, staff are very friendly and attentive. Rooms and pool area are clean and well maintained. Wifi works great and easy parking. Our only complaint is lack of recycling bins, only found a couple in the whole building. If we could suggest or change anything it would be to add small recycling bins to each room. We found the lack of recycling bins consistently throughout Branson, not only at this hotel.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for taking the time to review our hotel. We're glad you had a good time while visiting Branson. We've found that having the recycle bins near the elevators worked best, however, out housekeepers also recycle aluminum cans, plastic and newspapers they find in the rooms. We hope to see you again. Bob - GM

"Great location for all Branson attractions"

5
24/09/2018

Stayed 4 days for our anniversary. We went to several area attractions covering all quadrants of Branson. This hotel was perfectly located to easily reach our destinations. Take advantage of the lovely indoor pool. And never skip breakfast!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for the wonderful comments and 5 Star rating! We're so glad you chose to stay with us for your anniversary. We hope to see you again soon. Bob - GM

"Great place"

5
23/09/2018

First of all if you are looking for a place close to several restaurants, shows, and things to do then this is a great place. On 2 occasions we just walked to dinner and walked across the street for a show. The staff is awesome. Great folks and very friendly. Like how the breakfast staff made you feel right at home. We go to Branson and normally stay at different locations. We will be back here on our next trip. Rooms were clean and comfortable.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Byron for the wonderful 5 star rating and comments. We're so glad to her that you'll be coming back. We'll be ready for you. Bob - GM

"Great value and location for the price!"

4
07/09/2018

This motel has a great location on the strip. There are placed to walk near-by, along with a close pizza delivery place and Walgreens. This motel isn't brand new, but we experienced no problems at all and were very pleased with the price. The breakfast area is a little small (which wasn't an issue during the weekdays) but there is overflow in the indoor pool area which is very nice. There are two pools and it was nice to get to use both, especially when one was kind of full. The staff were kind and helpful and we had a great experience. We will definitely be staying here again in the future.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for taking the time to review our hotel. We look forward to seeing you again on your next visit to Branson. Bob - GM

"Another Best Western"

4
06/09/2018

Picked BW Pointe Inn because it looked close to attractions on the map and I hate driving at night when there's a lot of traffic. It wasn't BW's fault but there is nothing close to all the attractions....Branson is spread out along a 3 mile stretch. It was close to a restaurant and for that we were thankful. The staff was helpful but check-in took a long time...not sure if it was the computer system or the desk clerk. The room was fine and comfortable and had a m/w and a refrigerator which was nice. Breakfast wasn't that good...edible is about all I can say for it. If, and that's a big "IF", we ever go to Branson again I don't think I'll stay at this BW again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for the nice rating. We appreciate that you took the time to review us. We hope to see you again in the future. Bob - GM

"Cigarette smell in a non smoking room."

1
04/09/2018

Had to stay with my family and they gave us a room with dirty cigarette smell which was hard for kids. Never going back there. First time having a bad experience with Best Western. They have to make sure they give what the promise while booking the rooms

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
We apologize for not meeting your expectations. We agree that we should provide a non-smoking room as we promise. I am unaware that we knew of the issue after your check-in. Our front desk would have done everything within their reasonable power to correct the issue with another room if possible. It's unfortunate that we also hope that people will obey the non-smoking signs posted on the property. Once again, we apologize for your experience. Bob - GM

"Great Place to Stay"

5
03/09/2018

We stayed one night at this hotel. It was over Labor Day and hotel and city was packed with tourist. Check in was speedy and room was comfy, so was bed. We would come back to this hotel if we were in this area.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for your wonderful rating and review. We hope to see you again the next time you visit exciting Branson. Bob - GM

"Good location humidity a problem"

3
02/09/2018

The hotel was clean, convenient and easy to park in with lots of free parking. They let us check in early which helped with our plans. The rooms are older but well appointed ( not a lot of outlets, bathrooms seem new). The biggest knock is that the A/C did ok for temp but the room was VERY humid when we arrived and stayed humid all night, where everything felt kind of wet including the sheets which made sleeping difficult ( we were on floor 2 the indoor pool is on floor #1). The morning breakfast was better than most hotels.

CPI164, Manager at Best Western Center Pointe Inn, responded to this review
Thank you for choosing to stay at the Best Western Center Pointe Inn in Branson. We are very sorry that the humidity made your stay not so perfect as it should have been. Please except our sincere apologizes for not exceeding your expectations. We do hope that you come back to see us sometime.

"Love this hotel"

5
02/09/2018

This is one of the better hotels we have stayed at in the area. The location is good, parking is ample. Beds are comfortable. Rooms are clean. We asked for an extra blanket and it was delivered quickly. The outdoor pool and hot tub were clean and very refreshing. The breakfast was excellent. We were there 4 mornings and it was hot and varied every day. The breakfast area was clean and well stocked. My only suggestion would be to provide a tip jar for the breakfast staff. Even though it is right off the strip, it was very quiet.

CPI164, Manager at Best Western Center Pointe Inn, responded to this review
Thank you choosing to stay at the Best Western Center Pointe Inn, Branson Missouri and thank you for submitting your review. We appreciate your great comments and rating. Our breakfast staff can except tips but because we are a Best Western they do not allow us to put a tip jar out. Our breakfast staff does a wonderful job and I'm thankful you appreciated them. We look forward to having you come stay with us again sometime soon.

"TWO POOLS"

4
27/08/2018

We live very close to Branson and when we realized this hotel had both indoor and outdoor pools and hot tubs. Both were nice and well taken care of which was what we wanted for our visiting 6 year old granddaughter who had just learned to swim and wanted to do nothing else. The part of the hotel we stayed in was an older part but was clean and neat and meet our needs for the swimmer. There is a newer part but not sure what it would be like. There is a good steak house that uses the same parking lot.

"Nice hotel, great location"

5
25/08/2018

This hotel is located in a great area --if you like to walk instead of drive...there are several things close by. The Hotel was clean, staff was nice, room was clean & was quiet--great for afternoon naps....:) . Had two vanities which was great! We would definitely stay here again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Vicki for the 5 Star review. Many of our guests do enjoy strolling along the new city built sidewalks in our area. We look forward to your next visit. Bob - GM

"Nice hotel, great location"

1
22/08/2018

This hotel is located close to lots of attractions, restaurants, etc...--great location especially if you like to walk instead of drive everywhere. Hotel was clean, staff was nice, room was clean & was quiet--great for afternoon naps....:) . Had two vanities which was great! We would definitely stay here again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for the kind words regarding your stay with us. I assume you meant to put a 5 Star review since you ranked us with all 5's. We're very happy to hear that you'll be staying with us again, maybe for Ozark Mountain Christmas. It will be here before you know it. Bob - GM

"Review"

4
16/08/2018

The staff was friendly and accommodating. Room was clean and there was access across the parking lot to a nice restaurant. Parking lot was probably the only real challenge, not a lot of spaces near the rooms.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for taking the time to review our hotel. We hope to see you again in the future. Bob - GM

"Perfect location"

4
14/08/2018

We were driving to Atlanta and made a pit stop in Branson on way there and back again. Had never heard of it and were shocked to find this diamond in the rough. We love best westerns and got a room no problem on a Sunday night and on way back for last room on Saturday It wasn't fancy but clean and easy access to walk the strip. Had an indoor pool and outdoor pool. Loved the drive up to room. Only complaint was there was no food left at breakfast as it was so packed. Other than that great place. Would stay again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Sue for taking the time to review our hotel. We're glad you enjoyed Branson and hope you can come back to explore even more of the area next time. Bob - GM

"Perfect Hotel"

5
14/08/2018

We stayed for 5 days in the double bed room. We asked for a free upgrade and was turned down. The beds were typical hotel beds. Not super horrible but not the best we have had. The shower pressure was great but you would get random shots of boiling hot or freezing cold. The breakfast buffet had a good variety of foods. The kids favored the outside pool/hot tub because it had a partial view of the Ferris wheel and the helicopter tour traffic. The hotel is in a great location, next to the Titanic and across from the wax museum. They offer a microwave in the room and plates/utensils in the breakfast area which we though was great since we had way too many leftovers to handle. All in all, this is a great little hotel that we will definitely be staying at the next time we are in Branson despite the few flaws (not enough to give it a low rating)

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Josey for the 5 star review. We appreciate the kind words and we hope to see you again in the future. Bob - GM

"The right place to be in Branson"

5
13/08/2018

Hotel service was very good -- great breakfast choices and great location for easy access to Branson events. Rooms were large, clean and very comfortable. The grandkids loved the indoor pool area. The inhouse ticket service was very handy. We had one cliche with some ticketing but it was handled.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you very much for the 5 star review and wonderful comments. We're glad to hear that you really enjoyed our free hot breakfast. Please come see us again. Bob - GM

"Perfect get away."

4
06/08/2018

Spent 5 days 4 nights in Branson. Hotel was perfectly located for all of the activities we wanted to do. Many activities were with in walking distance. The Main Street in front of the hotel is always busy but in the room you wouldn't be able to tell because everything was so quiet. We really enjoyed both pools and it was a plus they were open until 12am. Had so much fun. Wish we would have stayed longer. We will be back next year.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for the nice rating and comments. We look forward to your return next year. Bob - GM

"Nice hotel for the money"

4
04/08/2018

Clean room, nice appearance for the property, pool area well maintained. My only complaint was the breakfast which left a lot to be desired. Overall, I would recommend this if you want to stay on the strip in Branson.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Jerry for taking the time to review our hotel. We appreciate the nice rating and comments. We hope to see you again in the future. Bob - GM

"Pricey and outdated place"

2
31/07/2018

Not really a good experience for me and my family. Unfortunately this is not the first time staying in a BW property and not having a good experience. Maybe, next time I may stay in a BW Plus property but never again in a BW

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Pedro, I am sorry to hear that we failed to meet your expectations during your stay. It's upsetting to hear that you felt our interior rooms with the two queen beds are outdated. All the rooms have recently received new beds, carpet, drapes, furniture and flat screen TV's. I see that you booked through a third party, please call the hotel direct to make sure you are getting the best rate available. In Highest Regards, Bob - GM

"Family time"

4
30/07/2018

My daughter and 2 grandchildren stayed here for a few days while enjoying branson. Very nice and pools and hot tubs great. Room was clean and comfortable for the price range. Close to attractions and restaurants.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Linda for the nice rating and review. We're glad to hear that your stay with your grandchildren was a good time for all. We hope to see you again. Bob - GM

"Bedbugs"

1
28/07/2018

Staffs unwillingness to help was beyond unacceptable. We needed some help getting some milk for a baby's bottle in the middle of the night, and The response I had from the front desk staff was “ we don't have any milk. You'll have to buy it somewhere else”. REALLY?? A hotel that offers complimentary breakfast doesn't have any milk to offer to its guests? The worst part of our stay was finding out that we had multiple bedbug bites. Nasty!! Terrible!! Unacceptable!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Greetings, We apologize that a member of our staff did not uphold our mission statement of Friendly, Fantastic Service Always. The individual in question is no longer with us. Please accept our sincerest apologies. Your room was thoroughly examined and no traces of bedbugs were found. We didn't have any comments before or after your stay from guests in the same room. In Highest Regards, Bob - GM

"Similar to a Motel"

3
27/07/2018

It was clean and decent but had the look of a motel with the outdoor entrances and lack of decor in the rooms. The outdoor hot tub smelled like stinky feet and was more like a home hot tub. It had 4 bucket seats and both of us almost fell while trying to get in since there's no steps. For the price in that area I would have expected a better hotel, if the price was lower than it would have been better star ratings for us. Breakfast buffet area was good.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Robyn for taking the time to review our hotel. Our property has three buildings, two with exterior doors and the larger interior hallway building where the indoor pool and hot tub are located. We apologize if you missed the handrails onto to the step down for the outdoor hot tub. With the extreme use of the hot tubs during the summer, we do refresh the water daily and balance all the chemicals necessary for a safe environment. In Highest Regards, Bob - GM

"Good enough"

5
26/07/2018

Check-in was quick and efficient. Room (235) was clean. Water was nice and hot if you let it run awhile. Location is good, parking good. Parking lot and exterior were clean. Wifi was generally good. Two pools. Staff was nice, and efficient. Outsides of buildings look new, but the interior layouts are from decades ago. My room was slightly small, as was the bathroom (though space is at a premium in the middle of Branson). There was a square table instead of a desk, and a rickety chair instead of an office chair. Check-in clerk told me the breakfast was awesome. He was wrong. Breakfast was average, with the breakfast room way too small for a motel this large. Guest washer was good, guest dryer wasn't, needing two cycles to get the clothes dry. There are other minor compromises you'll run across. Price wasn't bad for a Best Western in Branson on a July weekend. The motel is three separate buildings. They're on slopes, so the ground floor at one end can be the second floor on the other end. Not all buildings have elevators. Overall 5/5. Value 5/5. Wifi 5/5. Recommended. I'd stay there again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Alex for the 5 Star Rating. We greatly appreciate the feedback you provided us. Our hotel is always looking for ways to improve. We hope to see you again in the future. Bob - GM

"Awesome place to stay!!!"

5
23/07/2018

This hotel was right on the strip in Branson and right in the center of all the action. we were there for 3 days and 2 nights. Check in was super easy and the front desk staff was really nice and helpful. They also had a concierge that was very helpful with helping us plan shows and giving directions to different places that we wanted to go. Also if you buy your tickets at the hotel you receive a discount on the tickets. The rooms were very clean and the beds were very comfortable. The best part about our stay was the breakfast!! Very Very good!! Lots of choices from waffles, eggs bacon, sausage, cereal, yogurt, muffins, bagels and so much more!!! Very well priced also! Will be going back and staying here!!!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Debbie for the wonderful 5 Star Rating! We're that you had such a wonderful time with us and that you enjoyed our breakfast. We look forward to your next visit. Bob - GM

"Great location, excellent breakfast"

5
21/07/2018

This is a great location. It is on the strip and walking distance to attractions but is also less than a block to the routes to by-pass the strip. The hotel was clean! Their was an agent on-site to purchase tickets to shows. The hotel has both an indoor and outdoor pool. My children enjoyed both while we visited. Breakfast had the normal eggs, biscuit and gravy, sausage, bagels, yogurt, fruit cups, waffles, pancakes, cereal. They also had some grab and gonoption (boxed cereal, yogurt, fruit cups). My kiddos enjoyed the whipped cream in the can and added it to waffles and hot chocolate. The room was cleaned well and quickly each day. Our building had 2 washer and dryers on the bottom floor. It was &1.50 a load and change was available at the front desk. All workers were polite and helpful. There were many pillows of different hard/softness. Out our window each night was a beautiful light snow from the Ferris wheel

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for the wonderful review and 5 Star Rating! We appreciate that you took the time to let everyone know about your experience with us. We hope to see you again on your next visit to exciting Branson. Bob - GM

"Great last minute"

4
19/07/2018

We got rained out from our plans at table rock lake state park. So we ducked into this place. Rate was a little more than trip advisor suggested but it was okay. Room was huge and clean, with the exception of some pesky flies. Wasn't too thrilled about this but we took care of them. Front desk staff was the bomb. They took care of everything we needed with a smile! Would stay here again!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Erik for taking the time to review our hotel. We apologize about the flies, we've been fighting them all summer this year. I'm glad the Front Desk staff blew you away! We hope to see you again. Bob - GM

"Great Stay!"

5
18/07/2018

The Best Western Center Pointe Inn is on the strip and within walking distance to a lot of places. There is a restaurant and bar next the motel and several others around within walking distance. It is also right by the Tanger Outlet Mall which is very nice. The rooms were clean and the continental breakfast is a lot better than most. The staff was friendly. There is an indoor and outdoor pool. A lot of accommodations for the price.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you very much for the 5 star review! We appreciate that you took the time to let everyone know that you had a good time. Please come back soon. Bob - GM

"Great Location"

5
15/07/2018

This past stay was our 4th time being at this hotel. It is located in a great spot. near various attractions like the Titanic, Wax Museum, Ferris Wheel, Ripley's. There a few places to eat nearby and 2 in walking distances. Breakfast buffet is nice. Rooms so far have been clean and no issues. Internet works very nice, kids don't complain of any problems. Haven't had any bad

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for the wonderful 5 Star Rating and comments. We appreciate that you took the time to let us know how we're doing. Please come back again soon. Bob - GM

"Ok."

3
07/07/2018

It's an older hotel but I felt like it was pretty updated decor wise. It was fairly clean. The hallways were ok but the room did not smell good and was stuffy. The sink in the bathroom was slow to drain, there was hair in the pool, and the breakfast room was very busy and the poor girls working there couldn't keep up so no tables were wiped off etc. Food was mediocre.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Betsy, We apologize for not meeting your expectations. Summer is in full swing. We clean the pool twice daily but still can find hair from the heavy usage. Our maintenance team will check out the drain in your room, thank you for bringing it to our attention. In Highest Regards, Bob - GM

"Very Clean"

4
28/06/2018

This hotel was very clean, staff very friendly. Would suggest this hotel to couples or families. The only disappointing thing was our bathroom fan/vent did not work and we mentioned it at the desk twice and it was never fixed.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Karen R, Thank you for taking the time to review our hotel. Most of our rooms are on a whole house venting system that is constantly working. I will have the maintenance department look into your comment more thoroughly. Bob - GM

"Great Historic Hotel"

5
18/06/2018

We are part of a travel baseball circuit and have stayed at many properties in many towns over the past year. Our coach got a block of rooms at the Best Western Center Pointe for our tournament in Branson on the week of June 14-17. The rate was very reasonable and actually cheaper than a lot of other hotels we have stayed at so that was a plus. Our kids were impressed when we pulled up and our team name was on their marquee welcoming us to the property, that was a nice touch! The hotel is right in the middle of the action in Branson so traffic is an issue but if you go right out of the hotel, there is a stoplight right there to get you pointed in the right direction, so don't be intimidated by it. The hotel has that classic Route 66 feel to it, and not like a cookie cutter feel like most chain hotels do nowadays. The pools were great and good options to avoid the heat of the day, room was clean and pleasant, and air conditioning worked great. The breakfast area was very good with different options each day of our stay instead of the standard eggs you find at most chains, they mixed it up with fried eggs, different types of waffle mixes, tortilla shells and salsa etc...the staff was always friendly and willing to help out. The office has a ticket agent for Branson attractions. We used it to buy tickets to the Ride the Ducks and the Dixie (sorry) Dolly Stampede. It is right next to the Titanic attraction and like I said right in the middle of the action. Great feel to it!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Kevin for the wonderful 5 star rating in insightful review. We appreciate that you took the time to let everyone know about your stay. But you didn't mention the most important thing, how did your team do? Hope to see you again. Bob - GM

"Great stay - several reasons"

5
04/06/2018

Stayed for 3 nights over Memorial Day weekend. As others have stated, the staff was really nice and one in particular deserves special mention. Casey who works in the breakfast room was exceptionally friendly and caring. We looked forward to breakfast each morning just to chat with her. Breakfasts were quite good also. Rooms were comfortable, clean and quiet. We slept well. We loved both the outside and inside pools as well as the outside and inside hot tubs. We used them all. As noted, the location is right in the middle of "the strip", so, it's convenient to many venues, restaurants, and shops. Of course it helps to learn about the by-pass yellow and blue routes to avoid gridlock driving on the strip at busy times, which is several hours a day. We also used the gift shop/ticket outlet to secure matinee seats to a show even though it was listed as "sold out". Very helpful woman working there too. Overall, a great visit and we'd definitely stay here again if we return to Branson.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you so much for the 5 star review and insightful comments. I'll be sure to let Casey know how much you appreciated her excellent service. We look forward to seeing you again. Bob - GM

"great stay"

5
02/06/2018

Very nice. Staff was very welcoming and helpful on check in, but even before we arrived we received info on how to get show tickets through the gift shop. It seems in Branson, every strip mall or street corner has a self-proclaimed "official welcome center" wanting to sell you tickets, so it is nice to have a trusted source before you even arrive. Room clean and comfortable - a couple minor maintenance issues, but nothing that would make it any less comfortable. Two pools, indoor and outdoors, both with jacuzzis, good breakfast, a nice gift shop with a super helpful lady running it. Our room was next to the elevator but quiet despite the traffic that must have been coming and going all the time. There are 3 buildings to this facility, with lots of close, handy parking all around. It's within walking distance of enough activities to stay busy for days (weeks?). Only drawback to that is it's in a very busy area with a lot of traffic. Never heard traffic once from the room, but getting in and out during busy times is not an instant process. But handy, central location. I'd stay here again when we come back to town. They have charging stations for electric cars, and also offer extra rewards points if you decline maid service and just make your own bed and re-use towels, but you can still get any supplies you need at any time - it's just not automatic. Or, of course, you can always opt for full service every day.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Eric for such a wonderful review! We're very happy that you found our Concierge ticket service to be very handy and trusted. We look forward to seeing you again in the future. Bob - GM

"Overall, we had a good visit"

1
27/05/2018

Please recognize all veterans - those of us who have served for years, and those of us who are considered totally disabled would appreciate the 'Military' rate for the rooms. There is a possibility we would visit again in the future. probably it would depend on the rates offered and rooms available.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Robert, You did in fact receive the Veterans rate during the busy Memorial Day weekend. I apologize if you felt we did not honor your service to our country. The Veterans rate is one of the higher discounts we give to show our appreciation to all past members of our Armed Forces. We're glad to hear that you had a good visit and we do hope to see you again in the future. Bob - GM

"Bad smell"

3
22/05/2018

The hotel was in a great location and I really didn't have a problem with the looks of our room. However, the room had a nasty smell. If they assign you to room 259 tell them you want a different room! I am not sure what the smell was but I will never stay there again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Denise, We apologize that we did not meet your expectations during your visit. When you called the front desk regarding the odor you smelled, and if we failed to act, I apologize that the staff did not uphold their usual level of service. After receiving your review, we were unable to ascertain what you experienced. In Highest Regards, Bob - GM

"Good location, friendly staff, clean room"

5
19/05/2018

Room was clean and all in working order. Includes breakfast which has waffles you make, sausage, egg patties, buscuits and gravy, cereal, mini muffins, donuts, bagels, toast, yogurt and fresh fruit. They even have extras like whip cream and chocolate chips to top waffles and brown sugar for your oatmeal. Lady attending breakfast room was really friendly. Has an outdoor pool but was chilly so didn't use. But we did use the indoor pool and hot tub which are open until midnight which is great. The pool is heated but i still thought it was too cold. My husband and kids thought it was fine though. Hotel is right on strip and close enough to walk to things to do and restaurants so didn't have to bother with driving in branson traffic. Would definitely stay here again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Heather for the wonderful 5 star rating and great comments. I'm happy that you enjoy our improved breakfast. We look forward to your next visit with us. Bob - GM

"Great location, great staff"

5
07/05/2018

My wife and I stayed here for three nights while on a short getaway to scratch our music itch. This property is well located on the Strip, just across from the Clay Cooper theater. There is plenty of parking, though the access to the lobby was up a short set of steps (first time I'd seen that). We checked in quickly and efficiently by Ken, who assigned us room #129. The room is located about as close to the indoor pool / sauna and the breakfast area as possible, and we found it to be very convenient and reasonable quiet as well. Our room had two double beds, a microwave, a small refrigerator and a nice sized flat screen television. The bath area had two sinks, and we never had to ask for towels. The water pressure was also very good. The room was always well cleaned and ready for us on our return. We also found the mattresses to be comfortable and the A/C unit worked well and was not noisy. This is an older property, but it has definitely been well maintained and modernized regularly. One benefit of its age was that it has a great indoor pool area along with a nice sized sauna / whirlpool. These were very clean, and not overly crowed during our stay. We used them both one night, and we were the only patrons using it. We enjoyed sitting in the hot tub and unwinding after our drive in (through some BAD rain). This is a very nice feature. Breakfast was well done, with a nice variety over the three times we ate. Let me give a shout out to Colby (I hope I remembered your name right!) who was very busy serving everyone with kindness and speed. We very much enjoyed the biscuits and gravy, and there was a different egg / meat selection every day, along with three waffle machines. Overall, this was very nice (not the best I ever had, but still a very good way to start your day). One of the best features was the fact that we were able to walk to both shows we wanted to see (The Haygoods were right across the street, and SIX was a short walk to the west). There are also abundant eateries and fun attractions close, as well as a Walgreens nearby. Very convenient, and a break from the Branson strip traffic - a very nice reprieve! All this, and we got a great price to boot! Next time in Branson, we will definitely look the BW Center Pointe first. The staff was constantly trying to be sure they did everything to make our stay top notch, and THEY DID!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you James for the amazing 5 star review and comments. I'll be sure to let both Ken and Casey know how much you appreciated their excellent service. It's always wonderful to hear that the staff is living up to our mission statement of "Friendly, Fantastic Service Always." We look forward to seeing you again. Bob - GM

"Good Motel and location"

5
03/05/2018

Clean, quiet, good parking, located in the center of things so easy to get to where you need to go We have stayed at this motel a couple of times and when we go to Branson I automatically go here A very good value for the money

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Loretta, We appreciate the 5 star rating and nice comments. We look forward to seeing you again. Bob - GM

"excellent hotel"

5
29/04/2018

great hotel near several fun activities in Branson. I was there on business and the hotel was busy but they were still very helpful and efficient and my room was quiet and clean and right near the pool and hot tub. breakfast was great!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Laura for the wonderful 5 star review. We're very happy to hear that we made your business trip a little more enjoyable. We hope to see you again. Bob - GM

"Will definitely stay here again"

5
25/04/2018

We stayed here for 4 nights. Great location in the center of the strip, and an easy drive to Branson shows. Very clean, quiet room. The staff is very friendly and helpful. Free breakfast included waffles that you make, eggs, sausage, bacon, cereals, etc. The breakfast person is Casey and she is super. Pool and hot tub look very nice, but for us was too crowded with kids (to be expected). Nice parking lot with Montana Mikes steak house in front of the building. We bought our show and amusement park tickets in the room next to the registration desk - very easy and saves time.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Greetings, Thank you for the wonderful 5 star rating and great comments. We're very happy to hear that you found purchasing show and attraction tickets in our lobby to be easy and a time saver. We hope to see you again. Bob - GM

"Stayed for a week here..."

5
19/04/2018

Perfect location and very clean. Breakfast was included, eggs, sausage, pancakes...fruit...and much more. We were here for a week and the staff was awesome. Definately recommend this hotel, ideal location for all the shows...some in walking distance!! Right next to the Titanic, and Mikes Steak House was right here. When we come back to Branson...we will definately stay here!!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Gloria T for the wonderful 5 star review! We're so glad to here that we will be seeing you again on your next visit to Branson. Bob - GM

"Best Location on the Strip"

5
15/04/2018

We really enjoyed staying here because of the location. The staff welcomed us with enthusiasm being very helpful. The rooms were updated and comfortable. The breakfast staff were a delight to talk to in the mornings and the items were better than most hotel breakfasts.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Jim T for the wonderful 5 star review! I'm very happy that you found the staff to be very friendly and helpful during your stay. We hope to see you again. Bob - GM

"Great place!"

4
08/04/2018

Great, affordable & very clean place to stay. Would stay there again. Didn't care for the selection of the breakfast items. It was very limited. Also, if you are anything like me and like a comforter to sleep with then you will need to bring one. On our bed was a small blanket between two sheets but it didn't go up past my belly. There was a very thin comforter on the bed if that's what you want to call it. I'm glad that I had some extra blankets in my car or I would have had to go buy one. We stayed in an outside facing room at the very end and back of the hotel (hotel was almost completely empty), we liked that it was quiet back there but it was so cold going back and forth to the pool. Next time in the colder weather I will request an inside facing room so that we don't freeze going to the pool or breakfast area. Water pressure in the sink was low but just fine in the shower. Would definitely go back.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Natasha M, Thank you for the nice rating and insightful input to your stay. We rotate our hot food items daily so there is something a little different each day. We also have the make your own waffle and pancakes, fresh fruits, yogurts, cereals, bagels and more. Please let us know what you are hoping to see. Each bed has a decorative throw on the end. We have plenty of extra blankets on request. In Highest Regards, Bob - GM

"Great location, rooms need updating"

4
02/04/2018

Great location right on the strip. Staff were great. The only knock I would have is the sofa sleeper in the family suite was God awful. We have two kids (16, 15) that took turns sleeping on it and on the last night our son found it better to sleep with it closed and just on the couch. Felt every bar of the sofa bed and it made noise every time they moved. Breakfast was decent at best, but it's free.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Jeff R, Thank you for the nice rating. We will check out the sleeper sofa immediately. We apologize that they did not sleep well. We hope to see you again in the future. Bob - GM

"Great location!"

5
30/03/2018

This hotel was in a great location. We were able to walk to many of the attractions. All the staff was extremely friendly and we were able to book all our shows at the hotel. We will be staying here again!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Holly G, We appreciate the wonderful 5 star rating! I'm glad that the staff provided you with Friendly, Fantastic Service Always! Bob - GM

"Central location, appropriately named"

5
30/03/2018

This location is right in the middle of all the fun. Drive either direction and you will find just about all the fun and entertainment. There is a restaurant right next door or you can drive a short distance to find whatever else you may want to eat.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for the wonderful 5 star rating and comments. We're glad to hear that you found so many ways to have fun! Bob - GM

"Good, Solid Hotel"

4
29/03/2018

I went through a 3rd party website to book Best Western. I needed a family suite, and much to my surprise, instead of a couch and two beds, I got a two room (a King and 2 Doubles) suite. It was quite large and accommodating. Anyone can see that it had been used for something else at one time and has been refurbished for family suite use. The bathroom is quite large. The room you enter has a wall fireplace. Each room has a tv, and there is a mini fridge and microwave. The hotel is right off 76 in the middle of it all. The Titanic is next door, and Mike's Steakhouse in front. It can be difficult, depending on the amount of traffic, to get in/out. Most folks are friendly and will let you out :) Our room was clean, with only minor blemishes. The fireplace had some large gaps where it seemed a fixture had been taken out. This wasn't a big deal, and maybe it will be filled in the future. The vanity in the bathroom seemed like there was some type of water damage on the side, but it didn't affect anything. Check-in was quick and friendly. The breakfast was plentiful with a large and filling variety. There is an indoor pool and hot tub, and when the season hits, an outdoor one as well.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Deidra M, Thank you for taking the time to review our hotel and for the nice rating. The two fireplace gaps that you mentioned were in use to vent hot air when it was a wood burning fireplace. We have converted it to an electronic LED fireplace for ambience and for heat during the winter months. We hope to see you again. Bob - GM

"Great stay"

5
28/03/2018

This hotel was perfect! Right next to the titanic, within walking distance to most things, indoor pool and hot tub! The staff was wonderful and very accommodating when we requested to be near the rest of our family in the hotel! Very quiet and the beds were very comfy! Oh and Breakfast was great every morning!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Alicia Z, We appreciate you taking the time to review our property and for the wonderful comments! It's nice to hear that you enjoyed the breakfast. Our breakfast staff works very hard at keeping things fresh, stocked and hot. We hope to see you again soon. Bob - GM

"Great hotel!"

5
25/03/2018

Love this hotel me and my wife stay here every time we come to branson! Super friendly service with a nice indoor pool area, small game room, and excerice room. Montana mikes is also a must try when staying its absolutely delicious.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Jonathan T, We greatly appreciate the 5 Star Rating and wonderful comments. We look forward to seeing you again soon. Bob - GM

"Quick stay"

3
24/03/2018

We only stayed for one night but it was clean. The pool is small but it is indoors. The staff was friendly. They provided breakfast but we didn't try it. The tub felt a little unstable and the water only got lukewarm.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
We apologize for not meeting your expectations. We're glad to hear that you found your room clean. Bob - GM

"Not happy in Branson"

3
19/03/2018

The room was alright but there was hair in the bathtub and the internet did not work. The breakfast was cold and not very appealing to me. It was a average place for the price but I will not be back. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Greetings, we apologize that we did not exceed your expectations. Our room inspector should have found the hair before releasing it as clean and ready. The central part of the strip in Branson experienced a power surge that fried our internet gateway. It was replaced by the next afternoon. We apologize for the inconvenience. Your experience was not the standard we strive for as many of the previous reviews have expressed. We wish you only the best of times when visiting Branson. In Highest Regards, Bob - GM

"Very nice "

5
19/03/2018

Nice hotel right on the strip. Rooms were clean and quiet. ALL hotel employees were super nice, even booked a show at the hotel, lady was very knowledgeable and had been to most of the shows. Breakfast was good and well staffed.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Gary S for the wonderful 5 star rating and comments. We hope to see you again during the 2018 season. Bob - GM

"Clean Rooms, Great Location"

4
18/03/2018

BW offers interior and exterior rooms. I would recommend interior, 3rd floor room facing the Ferris Wheel. Beautiful light show all day until 9pm. Plus, it's close to breakfast and pool. Family of 4 (2 adults, 2 teens “13 & 17 yr”) 2 queen beds. Room was exceptionally clean! I'm picky, I bring my own Lysol wipes but didn't need them. Shower has fantastic pressure, hot water never ran out. Two sinks one in bathroom and one outside it was a huge perk! I tend not to rate beds cause everyone's preference in comfort is different however these were REALLY firm! Painful! However seemed new, clean and odor free. I bring my own pillow but each bed had 4 mini fluffy pillows. Fridge is larger than a mini. Pool is too small for capacity of guests the hotel holds. Very shallow. 2-3 ft deep. With a narrow 5ft deep area but take one step in either direction your back to 3ft. Hot tub seats 4. I'm 5'6, 135 lbs it sat myself, husband and one other couple. Again, too small for as many guests they have. Excercise room was a hassle to use. You'll have to wait in line at the lobby in order to have an employee physically let you in the room. Plus you'll need a ID to show your age prior to use. I'm 44. I had to go back to my room to get drivers liscence then come back down to lobby to wait again to be let in excercise room. Breakfast is a nice variety. Ladies working it are wonderful! You'll have to juggle carrying your breakfast up to your room since all seating in the dining area is occupied by seniors having coffee and socializing instead of actually needing the tables to eat. Most families I saw were eating on the floor in the pool area. I purchased all my tickets thru IBranson in the gift shop. Saved a ton plus they let you use coupons from brochures in the lobby on top of the discounts offered. Located behind Montana Mikes Steak House on the strip. Quiet, no traffic noise and walking distance to many attractions.

"GREAT STAFF!"

4
12/03/2018

Great helpful staff. Good rooms, handy location, close to restaurants and attractions, ticket staff also very helpful. Breakfast was good, staff very helpful. Pool and hot tub taken over by kids could not use the hot tub.

"Great location, great staff, great price"

5
11/03/2018

The four of us stayed here for a weekend just before spring break and just before the crowd comes to Branson. Check in staff was great. Professional and thorough. We had a double bed room. It was really nice. We especially liked the sink area in addition to the bathroom sink. That helps with two adults and two kids. Room had comfy beds, fridge, microwave, coffee maker, and looked to be newly updated. Breakfast was the normal breakfast plus a pancake maker and they actually had fried eggs Sunday morning. Awesome! Very nice place and I highly recommend staying here.

"Nice"

4
09/03/2018

nice showers, beds ok, small pillows, clean rooms, HOWEVER housekeeping needs to remember to take cleaning bottles with them and not leave them on the counter in the bathroom. fix the ice/soda machine on 2nd floor.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you dukwidow2 for taking the time to review our hotel. We appreciate the feedback and have shared with the Executive Housekeeper how we failed to properly inspect the room before your arrival. Please accept our sincerest apology. The maintenance team has taken corrective action to the noise you heard. We hope that we will see you again. Bob - GM

"Top location"

5
14/02/2018

This hotel is in the center of everything, so its name is appropriate. Great front desk staff, very knowledgeable about local attractions and helpful. We didn't feel rushed, and we had a lot of questions. The room was spotless. Parking was close to your room. They even sell tickets here to local attractions. We found that to be very convenient. We will definitely return to this location.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Laura H, Thank you for the wonderful 5 Star Review and comments. We're very glad to here that our Guest Service Agents took very good care of you. We look forward to your return visit. Bob - GM

"Wow!"

5
27/01/2018

This was one awesome room. Can't say enough about how nice it was. Very clean and no animal or smoke smells here! We will definitely stay here again. Fair price for the quality of the room. Has an awesome pool and breakfast.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Grannystevens for the wonderful 5 star review and comments. We look forward to seeing you again during the 2018 season in exciting Branson. Bob - GM

"The best hotel in Branson!"

5
03/01/2018

I can't believe that anyone could care more about every guest! This is one of the best experiences my wife and I have had in a chain hotel. The staff treated us like family and made every little detail their utmost priority! If you want a great place to stay in Branson this is the hotel for you! We will be back and we will tell our friends.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Ken V for your wonderful 5 star rating and kind comments. I'm very happy that the staff provided "Friendly, Fantastic Service Always" during your stay. We look forward to seeing you again in February when we open for the 2018 season. Bob - GM

"Great place"

5
03/01/2018

Stayed here over New Years! Great staff, across the street from clay cooper theater so great area on the strip! Clean, quiet and great breakfast, nice pool and hot tub. Will stay again and recommend this to anyone in my family/ friends

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Cindy S for the wonderful review! We hope to see you again in the future and thanks for letting your family and friends know about us. Bob - GM

"Hot coffee beside the pool and spa"

4
26/12/2017

While dipping in the pool or spa, Hot coffee is available in the breakfast room located right next to the indoor pool and spa. The staff is friendly and professional. The rooms are comfortable and suited for families as well as couples attending the many shows in Branson. A restaurant is located next door for dinner. The Breakfast provided by the hotel is great. Parking is just outside your room for many of the rooms.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear David S, Thank you for taking the time to review our hotel and providing some very nice comments. We hope to see you again during 2018! Bob - GM

"Disappointment"

2
24/12/2017

Worst visit ive had here. Woman on phone was rude before we got there. rudeness continued at front desk. Did not get platinum recognition. Did not get friendly vibe from receptionist. Jacuzzi tub did not work properly and a non-working jet to which they really seemed unconcerned about after we reported it. Needs upgrade also. We were told it was best room in hotel. I'm Sorry for the other guests.

CPI164, Manager at Best Western Center Pointe Inn, responded to this review
Thank you for letting us know of your problems at our hotel. I have personally spoke to the front desk clerks that you came into contact with and have personally addressed your issues. This is not acceptable of our clerks and I very much apologize for your not receiving fantastic service while you were her. As for the hotel we did have a jet that went out but it was replaces right away. I'm very sorry that you felt we didn't take your report very seriously. I do assure you that we do indeed take our guest comments very seriously and we appreciate you letting us know about this right away. I do hope that you return to our hotel sometime in the near future so we can try and exceed your expectations.

"Great place to stay"

5
18/12/2017

This is a wonderful christian based motel. The breakfast was a great asset to our family. Everybody was really nice. The rooms are always very clean and comfortable. The staff is always friendly. Close proximety to restaurants.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Kimberly T, for the wonderful 5 star review! We appreciate the kind comments and hope to see you again in the future. Bob - GM

"Branson stay"

5
18/12/2017

We always stay at this motel and have never had any problems. Clean quite rooms helpful staff. easy on and off 76. good breakfast. and internet. price is very reasonable. Two pools one inside one outside,

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
We appreciate that you took the time to review our hotel R L J. Thank you for the 5 stars and wonderful comments. We look forward to your next visit. Bob - GM

"great stay"

5
14/12/2017

Excellent room near most venues in Branson drivers in Branson realize the congestion and usually very polite drivers. the hotel is on the main highway through Brason. the hotel offers ticket assistance as well.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Rogerj, Thank you for the wonderful 5 star rating and nice comments. We hope to see you again. Bob - GM

"Great visit in Branson"

5
14/12/2017

Our stay at the Best Western Center Pointe Inn in Branson was great. Casey, who ran the breakfast room, was very friendly and great at her job. We had a minor issue with our TV, and someone came down quickly and fixed it. Great customer service from everyone.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Katherine H, We appreciate that you took the time to review our hotel and especially grateful for the 5 star rating! I'll be sure to let Casey know how much you appreciated her excellent service. Bob - GM

"Branson Trip"

4
14/12/2017

Nice hotel would have been better if the room had a recliner (like it stated in the room description on-line) instead of the chair with foot stool instead. My aunt did experience so problems with the free wi-fi quitting at times. The employees were wonderful, especially the lady working the free breakfast on the weekend and the Monday and Tuesday we were there.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Misty R, we apologize for the confusion of the recliner. When you booked the original room it was for a different room type that did have a recliner in the description. When you arrived, you changed room types on request to a room with no recliner. We regret the confusion. If in the future you need one, please let us know and we can put a spare recliner into your room. We hope to see you again. Bob - GM

"Best Western Center Pointe Inn Wonderful Stay"

5
12/12/2017

My husband and I took a Christmas bus tour this November. There were 48 in our group. We visited Pigeon Forge, Nashville, Memphis and Branson. This hotel was one of our stops. This hotel was large, clean, the staff were friendly and accommodating. In the morning we had a free buffet breakfast. Lots of food. We were here for 3 days. After a full day of site-seeing, concerts, and shopping, it was nice to return to our room to relax and rest. We would certainly stay here on our travels again. Thank you Best Western Center Pointe Inn for a wonderful stay!!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Joan P, Thank you very much for the wonderful 5 star rating. We're so glad that you had a wonderful time with us. We hope to see you again. Bob - GM

"Clean room and comfy bed"

5
11/12/2017

We enjoyed our stay here. It was very clean and the bed/pillows were comfortable. Its not a super fancy place, but it was perfect for our needs. We will definitely be back. Breakfast was good as well! We didn't use the indoor pool area but it looked nice.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear jenniferl, Thank you for taking the time to review our hotel and awarding us with a 5 star rating. We hope to see you again! Bob - GM

"very nice and right in the Heart of Branson"

5
06/12/2017

Nice and clean, great place for a family vacation. Pool and Hot tub was very nice and loved the late night opening of the pool and hot tub when everything was closed it was nice to come back and relax. Only other way it would be better if it was open all night. I wish more hotels offered this. Would definitely stay here again. The staff was excellent, one of the most respectful and helpful staffs that I've encountered.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Tbone, We greatly appreciate the 5 star rating and wonderful comments. The staff works very hard to provide Friendly, Fantastic Services Always. We look forward to seeing you again. Bob - GM

"Close to everything!!!"

5
06/12/2017

I love the location of this hotel. It is within walking distance to theaters, restaurants, and attractions. The room was clean and the bed was comfortable, and I liked that it is non-smoking. The staff was welcoming and friendly from the start. Each morning I was greeted by Casey, the breakfast area attendant, as I chose my breakfast items from the buffet, which was always stocked and fresh. Bottom line--great hotel!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Connie B, Thank you for the wonderful 5 star review and wonderful comments. I'll be sure to let Casey know how much you appreciated her excellent service. We look forward to seeing you again. Bob - GM

"Creepy crawlies"

3
05/12/2017

We have stayed at the Best Western Center Point several times in the past. We booked this hotel again based on past stays. I am on oxygen and after we got into our room and my husband had moved all of my medical equipment in, including a large oxygen concentrator, we discovered we had an unwelcomed visitor in our room. My husband went to the front desk and showed them the picture of the cockroach we found in the bathroom area. We were told they couldn't do anything at that point (about 6 pm) but they would have someone check on it later. They were sold out so no other rooms were open for us to move to. My husband was told by either the manager or assistant manager that it was probably silverfish. The next day we went to a couple of shows and when we came back to the hotel, we were told they would check on it after we checked out. I have a picture of our visitor and I still say it was a roach.

"Best Hotel In Branson"

5
04/12/2017

I have absolutely nothing negative to say and I am a critical person. I have stayed at many Hotels in Branson over the years and this one was the best. It's a convenient location as well. The staff was friendly and helpful. There were lots of choices for breakfast and it was fresh and delicious. I don't walk very well and the elevator was a welcome sight. Great Job! Kudos to the staff! See ya next time!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Larry R, Thank you for the wonderful 5 star rating and excellent comments. We're very glad that you enjoyed the breakfast, we've added many new selections and rotate our menu so it's not the same each day. We look forward to your return visit. Bob - GM

"Great Hotel for the price"

4
03/12/2017

Friendly, helpful staff. Full, delicious breakfast, beautiful indoor hot tub and pool. Comfy beds. Conveniently located. I would stay there again. They attract a friendly, upbeat group of people. Right across from where The Haygoods perform

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Carol, Thank you for taking the time to review our hotel. We really appreciate the kind comments and we're glad that we will see you again in the future. Bob - GM

"Great visit to Branson"

5
29/11/2017

Our tour bus stayed at this Hotel and it was very enjoyable. The staff ,partially Casey in the morning breakfast area did every thing to make our visit a pleasant one. The accommodations here were top rate.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear fredh88, Thank you for the wonderful 5 star rating! We enjoyed having your group stay with us and we hope to see you again next year. I'll be sure to let Casey know how much you appreciated her excellent service. Bob - GM

"Terre Gardner"

5
27/11/2017

Could not have asked for a better motel, staff and especially the location. I will definitely be using this facility again and again. We travel to Branson once a year and have always rented a cabin...but this will be my go to hotel from now on. Please if you are in the Branson area consider this hotel for sure.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you terreg, for the rousing endorsement and 5 stars! We're glad to hear that you will be coming back. Bob - GM

"Great location"

4
27/11/2017

Great location. Can walk to several attractions. Kids enjoyed the indoor pool area and small game room. Good value. The hot breakfast was delicious with eggs, sausage, bacon, Canadian bacon (depending on the day), biscuits and gravy and waffles along with your bagels and cereal.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you jlesouth for the nice rating and kind words. Many vacationers love our location because we are so centrally located and within walking distance to over 19 shows and attractions. Please come back soon. Bob - GM

"Great Location"

3
27/11/2017

This hotel was a pleasant place to stay. It wasn't the nicest I've stayed in, but it was clean and in a great location for everything we wanted to do in Branson. The hotel staff was very friendly and helpful.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you kristensR for the kind words. I'm glad you found the staff friendly and helpful. Please let us know what we can do to improve for your next visit. Bob - GM

"Quick trip to Branson to see a couple of shows"

5
27/11/2017

We enjoyed our weekend stay at Center Pointe. We opted for the bonus points in exchange for no housekeeping and enjoyed knowing no one would be in our room or wondering when they would want to clean. The buffet breakfast was very good and we ate at Montana Mike's twice. We walked to a show at the Starlite. It's very convenient to activities on the strip. The staff was very friendly and always at the counter. We will stay there again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
We appreciate the wonderful 5 star rating countrymimi! We're very glad to hear that you'll be coming back. Thank you. Bob - GM

"We have stayed at this Best Western twice now, and it doesn't disappoint. The rooms are nice and clean."

5
21/11/2017

This hotel is close enough to several eating and shopping places. Next door to the Titanic. It's clean and comfortable. The breakfast will fill you up for a day on the town. We stayed here two different times 12 years apart and it was a great experience both times! The pool and the hot tub are nice and clean. The staff is very friendly and helpful. It's a great value, so many of the other hotels are so expensive for a traveling family. I read reviews when we travel, so I hope this one is helpful.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear MichelleC, Thank you for the wonderful 5 star rating and wonderful comments. I'm glad to hear that the staff was friendly and helpful. We hope to see you again before another 12 years! Bob - GM

"Best Western visits"

5
20/11/2017

We always look for Best Westerns when traveling. Have found them to be friendly and professional in their services. Any little problem, they are always right there to fix, and you'll get a big apology. When checking out, always like to make sure that everything was OK.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear darwine, Our staff loves 5 star reviews! It lets them know they are performing up to our guest's expectations. We appreciate the vote of confidence and we hope to see you again soon. Bob - GM

"FANTASTIC RELAXING WEEKEND WITH HUBBY"

5
19/11/2017

I absolutely love this place. Very clean, accommodating, quiet, excellent breakfast to start your day with clean, comfortable rooms. Great location to everything. Great friendly staff.. Be back in a couple months.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear J C, We're so glad to hear that you love staying with us and we greatly appreciate the 5 Star rating! See you a few months. Bob - GM

"Excellent stay"

5
14/11/2017

I am one to make observations wherever I go whether it"s a Hotel, Restaurant,etc. I can truely say that this Hotel passed the evaluation with flying colors! The location was right on the strip, our room was very clean and the stay perfect.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear deborahp, Thank you for the incredible 5 star rating and comments. We're so glad you enjoyed your stay and hope to see you again in the future. Bob - GM

"A nice little Gem of a hotel!"

5
13/11/2017

I was not expecting the clean and nice room that we received at this hotel. We were using points and were treated like we were paying customers! That sometimes is a problem when checking in. When we travel to Branson, Missouri again we will stay here. Parking was great and the location is awesome. The bed was comfortable and room was very quiet! Thank you to Center Pointe Inn.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear JLWoodOlla, We appreciate the vote of confidence with your 5 star review! Our staff works very hard to provide "Friendly, Fantastic Service Always". We look forward to seeing you again in the future. Bob - GM

"vacation"

5
12/11/2017

I have stayed in hotels around the world and this has to rate as one of the best. Rooms and hotel was supper clean. Hotel staff was friendly and went out of their way to accommodate you. Breakfast all items were hot and kept full even though the hotel was fully booked. The breakfast room adjoined the indoor pool which has tables around it that you could eat your breakfast at. Excellent hotel would recommend that you should stay there it you can

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Carl H, Thank you for taking the time to review our hotel and with a 5 star review! We're so glad you found our property to be super clean and staff very friendly. Please come see us in the future. Bob - GM

" Cheaper Isn't Always Better "

1
10/11/2017

When we arrived to our hotel room we immediately noticed a foul odor. The room felt very humid. The decor was in need of a badly needed update. When we booked this room the rep told us that it was within walking distance to all major attractions. This was not the case by any stretch of the imagination. Will never stay at any Best Western Hotels. We've had a similar situation at a Best western. Guess we didn't learn our lesson the first time.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear picturegal, We apologize for not meeting your expectations. All of our furniture, carpets, drapes, bathroom tile, mattresses and more are all new within the last 3 years. Our hotel is located in the central entertainment district of Branson. Our staff will say that we are within walking distance to 19 different shows and attractions. That is also written on our web page. The "strip" that runs through Branson is 7 miles long. We regret that you felt misled. In Highest Regards, Bob - GM

"Anniversary"

5
06/11/2017

We stayed here on our Honeymoon and returned here for our 5th anniversary. Angie in Front Office and Heather-Housekeeping Manager were very supportive helping with my surprise of flowers for my wife + Heather made a cute arrangement of two Swans kissing out of towels. We will always stay here when in Branson and Highly recommend this for other travelers to Branson. The Breakfast room Ladies were very cheerful and served a GREAT Breakfast .Very clean and comfortable rooms. I Salute the entire staff of this Hotel

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Billy B, Thank you for the wonderful 5 star review. I'm very glad the staff was so helpful with the surprise flowers and the kissing swans. I'll also be sure to let the breakfast staff know how much you appreciated their excellent service also. We look forward to your next visit. Bob - GM

"Fall Getaway"

4
05/11/2017

This is an older style hotel, with outside entrance doors, but with that being said it has been well cared for. The furniture is dated and showing wear and tear, however the room was clean and adequate .We had a room with two double beds. There was a separate sink area from the bathroom. Dresser with TV on top, and a desk and chair. The breakfast area was clean and well tended to by the staff. Also this breakfast staff was the kindest I have ever encountered at a hotel. The pool area looked very nice but we did not have time to enjoy it. We did use the concierge service for show and dinner reservations and this was very helpful. This hotel is located on the strip right next to the Titanic Museum.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear ddnagshead, Thank you for taking the time to review our hotel. I appreciate your valuable insight. We're glad to hear you enjoyed our concierge service in providing information and booking of shows and attractions. We hope to see you again. Bob - GM

"Enjoyed our stay....."

5
05/11/2017

We had never been to Branson and decided to stop on our way back from our "West" trip. Booked this particular Best Western due to its inside pool and hot tub. Pool could have been about 5 degrees warmer since it was advertised as heated. My preference only as I like warm pools. Hot tub to me was just right, although a few people thought it was too warm. Jets were just right also, as to not splash water in your face. Upon checking in, the front desk was very friendly, efficient, and helpful. In fact, I would like to compliment the whole staff on their friendliness and helpfulness. Always a smile and greeting from an employee at this Best Western. Free local papers were also nice as we could see what was happening in the area. Breakfast to us was a typical BW breakfast, although again the breakfast staff was particularly efficient as the two nights we stayed, there were also 3 bus tours and I believe all were using the complimentary breakfast. Tables were cleaned immediately upon someone leaving and never was their a lack of food. Only thing I would suggest is: bacon option, only meat was sausage, and French Vanilla for an option for creamer. I love my tea with FV. This facility also has a fitness center that Kim (wife) enjoyed. This BW is also located within walking distance to some attractions and gift shops. Branson is very hilly and spread out, so to find a motel/hotel that is good for all parts of Branson would be difficult. We would stay at this BW again as to us it is one of the better ones.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Jim M, Thank you for the wonderful 5 star review. Thank you for providing some valuable input. I will look into providing French Vanilla creamer. Our breakfast selections change each morning but it appears you missed our Canadian bacon selection. Our staff works very hard to provide "Friendly, Fantastic Service Always". Thanks for acknowledging them. We hope to see you in Branson again some day. Bob - GM

"Best Western is the Best"

5
04/11/2017

For the past several years, we have been staying at Best Western whenever possible, and have come to expect a very nice comfortable room. This Branson, Mo location was not a disappointment. It was very nice with a friendly and helpful staff. You won't be disappointed if you stay here. Right on the strip and centrally located.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear scottm, Thank you for the wonderful 5 star review and your endorsement! Our guest love being in the central of the entertainment district, walking distance to over 19 shows and attractions. We hope to see you again the next time you visit Branson. Bob - GM

"Great Value"

5
02/11/2017

Clean, spacious room, convenient breakfast. Great spot for us to use as we checked out Branson, MO for a possible family reunion destination. I would definitely use this Best Western again for a couple day stay.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Bob S, Thank you for the wonderful 5 star rating! We're glad to hear that you enjoyed your stay and we hope your family reunion chooses Branson. Bob - GM

"A Great Value!"

5
24/10/2017

A great place to stay in Branson. The location is conveniently located on 76, so you are close to everything. The room was clean, quiet and comfortable; a great value. Staff was friendly and pleasant.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear 13darlenee, Thank you very much for the wonderful 5 star review. We're so glad you enjoyed your stay and we hope to see you again. Bob - GM

"October trip"

5
19/10/2017

From check in with Josh to check out everyone was very friendly and helpful. The room was very nice and the bed was really comfortable. Both days the breakfast was excellent. We will certainly stay there again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear eroach949, Thank you for the wonderful 5 star review. I'll be sure to let Josh know how much you appreciated his excellent service. We look forward to seeing you again. Bob - GM

"4 Nights"

5
13/10/2017

Great place to stay. A little dated, but clean, comfortable beds, fast WIFI. Better than typical motel breakfast. Pancakes, waffles, eggs, sausage, biscuits/sausage gravy, coffee, juices, donuts. Very centrally located. Has a ticket office on site to make reservations at any show w/ discounts at some. Saw an indoor pool and not sure if there is also an outdoor.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear JimD, Thank you for the wonderful 5 star review. We do have an outdoor pool that is seasonal. We appreciate the time you took to review our hotel. We hope to see you again. Bob - GM

"Great Stay at Branson's Best Western Center Point Inn"

5
12/10/2017

Room was large with an extra chair in the room beside the computer chair. Amenities great. staff was very helpful and the gift shop was convenient because you could buy Event Tickets on site. Breakfast was different every day which was nice. We stayed 5 nights and the bill was very affordable. We will return to the same hotel next time we go to Branson Mo

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear cliffinaj, We appreciate the wonderful 5 star review! We look forward to your return visit to Branson. Bob - GM

"great stay"

4
10/10/2017

great place to stay on the strip. close to everything. would stay again. very clean and extremely comfortable beds. great staff in the breakfast area and good breakfast food. would recommend to anyone traveling to branson

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear mlymd2890, thank you for the wonderful comments. We are located within walking distance to over 19 shows and attractions, not to mention some great restaurants. We hope to see you again soon. Bob - GM

"best western"

5
09/10/2017

most clean and well maintained hotel that I have stayed in for some years. staff very friendly. plenty of hot water. breakfast was superb for a hotel. pool was not over chlorinated. room size was excellent

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Shirleyb for the wonderful 5 star review and comments. We hope to see you again soon. Bob - GM

"Nice for the price"

4
08/10/2017

We got a room very near the main street. Expressed our concerns and were told no one had complained about night time noise, so please give it a try. If we found it noisy they would move us the next day. They were right, it was fine! We stayed 5 nights. The shower curtain had a musty smell, although no visible mold or mildew. The first couple days, the cleaning crew did a nice job, just didn't leave any coffee. The next day, got coffee but, although they took our dirty towels, did not leave clean ones! Oh, well! High point is the breakfast and the girls working there! Friendly and constantly refilling and refreshing.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Lynn B, thank you for taking the time to review our hotel. We appreciate the feedback and pledge to learn from our mistakes. Please call the front desk at any time during your stay so we may correct any issues. We hope to see you again. Bob - GM

"Convenient and Good Value"

5
06/10/2017

We were impressed with the breakfast and also the open Bible with the poem on top of it. A very welcoming touch. The room was very clean and we received additional points since we did not require housekeeping for the second night.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear rogersB, Thank you the wonderful 5 star review! Our green room initiative has become very popular with many of our guests and a great way to receive bonus Best Western Reward points. We hope to see you again. Bob - GM

"Overall Good Value"

4
01/10/2017

The proximity of this Hotel was right in the middle of many shows and attractions and is right on the main highway. The staff offered tickets to all of the shows and attractions we wanted to see and were extremely helpful in locating great food for a reasonable price. They were also helpful in deciding what to do on spur of the moment adventures. The hot tub was a great relief also.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Bigduffer13, Guests love that we are so centrally located to shows, attractions and restaurants. We appreciate the time you took to rate our hotel. We hope to see you again. Bob - GM

"Quiet room"

5
30/09/2017

We had an excellent room. We heard no noise at all from either the outside or inside. It was great. The room was spacious with all the ameneties. Bath area had two sinks which was great getting ready in the morning. They had a great hot breakfast. The desk staff was very friendly and helpful. Would recommend this hotel to anyone.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Susan J, Thank you for the 5 star rating and wonderful comments. Families love our rooms that have the two sinks, it certainly does help getting ready in the morning much easier. We hope to see you again soon. Bob - GM

"yearly vacation"

5
26/09/2017

Very clean property, very friendly staff.2nd time staying here and there will be more !! Beds are very comfortable and exactly what is needed after long days exploring Branson. Breakfast was standard selection but was very good and the gals working in the dining room are very friendly and helpful. very much enjoyed the indoor pool and hot tub after exploring all day. recommend for sure !!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear susang, Thank you for the wonderful 5 stars and comments. We appreciate that you chose to stay with us for your yearly vacation. Branson certainly can wear you out after a full day of enjoying all it has to offer and we're glad the pool and hot tub was a great ending to a fun filled day. We hope to see you next year. Bob - GM

"Great value"

4
24/09/2017

This hotel is in the heart of Branson. The outside of the hotel is kind of plain but the rooms were nice and clean. The internet connection was good. The free breakfast had a good variety of items. Not awesome but typical free hotel breakfast. I would stay here again. Great price!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Tami F, thank you for the nice rating. We're glad to hear that you enjoyed staying in the heart of Branson. Bob - GM

"Anniversary Trip!"

5
24/09/2017

This hotel was a great choice for our stay in Branson. Extremely quiet and comfy room. Loved having a sink/vanity in the bathroom and another one outside the bathroom. We would like for there to have been a comfy chair in the room...there are chairs, but not the comfy kind :) There was a great hot/cold breakfast but the area was pretty congested and on the small side. The indoor pool was refreshing after a long hot day out exploring. Use the ticket service! A great time saver!! All of the staff were helpful and friendly. The only trouble we had was, when checking out, not all of our BW gift cards hadn't been applied to our bill. We had to wait a little while to get this cleared up. Check your receipt to ensure points or whatever have been credited to you.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Julie C, Thank you for the wonderful 5 star rating! We appreciate that you took the time to let us know how we're doing. We're glad to hear that you enjoyed using our ticket service in the lobby. It does save time. Many people call ahead of their arrival and book show and attraction tickets. Bob - GM

"Love this hotel in Branson"

5
22/09/2017

Great quality for the money. Friendly staff, great hot breakfast, very comfortable, quiet room. Bed and pillows great. Room very clean. Close to everything in Branson. Only hotel we stay at when in Branson.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Greg K, Thank you for letting us know how we're doing. We're very happy knowing the staff is a big reason for choosing our hotel. We look forward to seeing you in the future. Bob - GM

"Great place to stay."

4
19/09/2017

Rooms are nice, clean and comfortable. Rooms include microwave and refrigerator. Great breakfast available every morning. Pool and hot tub are nice size and clean. Very professional staff. Would like to see televisions larger. Will stay here again!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear MPLSMN2015, Thank you for the nice rating and comments. We're so glad that you enjoyed our staff. We look forward to seeing you again. Bob - GM

"Low Budget"

2
17/09/2017

It's a motel. Rooms open to parking lot. It's clean but very dated and well it's a Best Western. Small bathroom, kind of musty smelling. Breakfast leaves a lot to desire. For someone on a tight budget it's in a central location.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Beenaroundtheworld2x, Congratulations on being a world traveler. We would like to apologize for not meeting your expectations during your recent visit to our hotel. We have both exterior door rooms for the budget minded traveler and interior hallway larger rooms in our main building where the indoor pool and breakfast room is located. We appreciate that you noticed how clean the rooms and facility were. All of our room furniture, carpets, and drapes have all recently been updated. We hope that you enjoyed all Branson has to offer. In Highest Regards, Bob - GM

"Branson in September"

5
16/09/2017

Love the location. It's not quite in the middle of the strip but it's located back away from the street and had easy access. Staff is friendly and helpful. Love the queen size rooms better than the full size rooms.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear lindabU6870TL, Thank you for the wonderful 5 Star Rating! The queen size rooms are our most requested rooms. We appreciate the time you took to review our hotel. Bob - GM

"A Fun & Convenient Stay"

5
15/09/2017

We stayed here a week while enjoying Branson. It was ideal for us. We were able to walk to several of the venues and the others were easy driving distance. There were several restaurants in walking distance. The hotel has 3 buildings. In the main building where we stayed the rooms opened onto a hall. The 2 other buildings had rooms that opened to the outside if that's important to anyone. It's a safe area. The main building had an elevator but I don't think the others did. The room itself was a good size and clean. What I liked especially was that there was a sink inside the bathroom and another sink outside with mirrors. As a woman it's nice to be able to put on makeup outside of the steamy bathroom. The bed was comfy and there was no outside sound at night. We had a small refrigerator and microwave which was nice. The only problem was that the coffee maker had a short cord so needed to be put on the sink where there was a socket. Not a real problem because we had good coffee along with a great hot breakfast each morning. There was always a table available and the staff were so friendly. The first day our cable TV didn't work and the staff came in quickly and fixed it. The pool and hot tub were both a good temperature. The parking lot exited onto Hywy 76 which was busy much of the time but people were so courteous and let us get out of the lot. If we come to Branson again I will definitely stay here.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Sparky333, We appreciate the very thorough review and 5 Star Rating! Two of the three buildings do have elevators, only the small front building does not. The small cord on the coffee pot can be pulled out for a much longer cord. We apologize that we failed to have it correctly situated for you. Our double vanity rooms are extremely popular, we're glad you liked them also. We hope to see you again. Bob - GM

"Well maintained property with a great staff."

5
14/09/2017

This is a great property to stay at in Branson. The location is close to the Ferris wheel, the Titanic, and many attractions are within walking distance of the hotel. The staff here are outstanding, they take very good care of you. I wish to thank all the staff for their help with our stay. Best Regards, Rus

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Rus M for the wonderful vote of confidence. The staff takes great pride in wanting to make every stay, the best stay. We look forward to seeing you again the next time you visit Branson. Bob - GM

"Great comfort!"

5
13/09/2017

The beds were really comfortable. All of the staff that we encountered were extremely helpful and friendly. There were two pool options, one outside and one inside for inclement weather. Also had two hot tubs on the property. This motel in centrally located so it is easy to get to shows or restaurants.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear I7601APdeborahc, We're so glad that you like our Serta beds. The staff loves getting 5 Star Reviews to enforce that they are doing the right things. We hope to see you again soon. Bob - GM

"Breakfast staff moved my review from 4 to 5!"

5
11/09/2017

After a rough check-in, we walked into a wonderful room that faced the Ferris wheel which is beautiful. This hotel is in the middle of the strip in a great location. If you look at a map, you can take back roads that run parallel which will save you a lot of time. Indoor pool was great. Outdoor pool was a little chilly but nice. Casey was running the breakfast in the morning and was also there the next 4 mornings as well. It was the first time I've stayed at a hotel where I had tears in my eyes when we were leaving because I knew I would miss her. She is so kind and sincere. My 3 children looked forward to seeing her every morning as well. I never have seen a person that cares about her job as much as Casey and it shows. It is clean and the breakfast is very good. Only complaints I had....the pool area was messy after breakfast in the morning and it was never cleaned. This wouldn't keep me from staying here again...that's for sure!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear katelynno, Casey is very dear to all of us. She is so genuine and sincere that makes her beloved to all our guests. We're very happy that you had a wonderful time and so glad that we will see you again. Bob - GM

"Great Location"

5
09/09/2017

We stayed a couple nights here & it was such a nice place to stay. The staff was very nice & friendly. The rooms are clean. They offer a variety on the breakfast they offer. Really enjoyed the pool room. Loved the fact that is so close to many things you can get out & walk around. And it just has a family friendly safe environment. Would stay here again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear freebird689, Our staff tries very hard to provide a clean, safe environment for all our guests, so we were very happy to see you acknowledge such. Thank you for the 5 Star Rating. We hope to see you again. Bob - GM

"Nice place"

5
07/09/2017

Great location. Staff was friendly and the room was great. Beds were soft and comfortable. Would definitely stay again. Went with family and everyone was happy with the room. Indoor pool was nice and clean.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear 03107YGsusanp, The staff loves 5 Star Reviews! We are so happy that everyone had such a wonderful time. We hope to see you again soon. Bob - GM

"Great Hotel"

5
07/09/2017

I have stayed at the Best Western Center Pointe Inn for the past 6 years. I have never been disappointed staying at this hotel, which is the reason i return every year. The staff is always been so helpful and they are extremely friendly. They have a great breakfast selection. I wouldn't stay anywhere else when I'm in Branson Mo. Keep up the great work Best Western Center Pointe Inn.

"Nice stay"

4
06/09/2017

We stayed two nights here; the location was great for us. Indoor and outdoor pools and hot tubs were nice. Breakfast was nice with waffles, biscuits and gravy, sausage, fried eggs, scrambled eggs, yogurt, mixed fruit, fresh fruit, bagels, cereal, donuts, muffins, etc. Front desk staff was so nice and helpful and we were able to get checked in early.

"Great but triphazard on stairs concerning"

4
05/09/2017

Very very clean, well maintained exterior. Lady that waited on Vicki and I was some what indifferent I believe that she was having trouble using computer. Vicki,Beckie,Allen and my self will be staying at country music bestwestern sept.23rd&24 in Branson. You have very pleasant employees at this location, especially BRENDA. Thank you Dennis & Vicki Foster

CPI164, Front Office Manager at Best Western Center Pointe Inn, responded to this review
Dear B7275BBdennisf, We appreciate the time you took to review our hotel and very happy that you found us very clean. We are aware of the stairs and have ordered new treads to repair the issue. Bob - GM

"Friendly and welcoming"

5
05/09/2017

We appreciated the helpful staff, the friendly atmosphere, and the clean accommodations. We will stay there again. Location was perfect for our needs. Trish in the gift shop gave us many suggestions for things to see and do in Branson.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you lauraeT6255GU, We really appreciate the 5 star rating and wonderful compliments. Trish was thrilled to hear you liked her suggestions. We look forward to seeing you again. Bob - GM

"Anniversary Getaway"

5
30/08/2017

We stayed at the Best Western Center Pointe Inn and it was an amazing experience. The front desk staff was exceptional! We walked in to smiles and hellos from Shirley and Ken. Bob the General Manager was a sweetheart. He upgraded our room to suite cause we were celebrating our anniversary. It cost a lil more but no normally what you would pay. Everyone we encountered was extremely nice. Casey in the breakfast was so pleasant and easy to talk to and Janis was nice too when we checked out. This hotel is in the center of everything. The Titanic Museum is a must see. We visited a couple of museums. I will be returning to Branson again and I will be thanking my dear friend for recommending this hotel to us. Keep up the great work.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Shirley T, Thank you for the wonderful 5 star review! Our staff works very hard to make every visit better than the last. We're so glad you chose to celebrate your anniversary with us. We look forward to your return visit. Bob - GM

"Enjoyable stay in Branson"

4
23/08/2017

This is an older but well maintained property in Branson that is very convenient for a brief stay. Located directly across from the Clay Cooper Theater and next door to the Titanic Museum, it is within walking distance to other shows and their is a Walgreen Drug store nearby as well. Montana Mikes, a steak restaurant, is located on the same property. Check in and out was easy as we had a reservation. The desk personnel are very helpful in answering questions about shows and directions. We had a king room very near the street but the room was quiet during the night. The room is an older style room with a recliner and desk. There is a chest of drawers to put clothing in. The bathroom has a vanity outside of the bath/toilet area which makes it convenient for dressing in the morning. Breakfast is served from 6:30 to 9:30 with juice, coffee, eggs, sausage, and pastries. There is a waffle maker and a pancake maker for use. Cereal and yogurt is available. One morning, make your own burritos were available. The lady that handles the breakfast is a very sweet lady and works to accommodate everyone's requests, if possible. There was adequate parking available for our Sunday-Tuesday visit. Traffic is busy in front of the hotel but we had no problems either pulling out or turning in to the hotel. We walked across the street several times and caution is advised. The A/C worked very well for our August stay. The bedding was good as were the towels. W-Fi was very good also. We did not use the pool which was located on the property in the front desk building. There is a big screen TV in the room with remote. Based on this stay, we would stay here again as we had no problems with the room and the central location in the city. We visited Table Rock Lake State Park during our stay and we enjoyed some birding. We attended two shows at the Clay Cooper Theater which were really excellent shows. Enjoy your stay in Branson.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Bill H for your nice rating and thorough critique of our hotel. We appreciate that you took the time to let future guests know about us. We hope to see you again in the future. Bob - GM

"Branson Center Pointe INN"

5
21/08/2017

This was a very clean place. Although its on the main strip, the rooms are set back away from road. Have indoor & outdoor pools and hot tub. parking is very close to the rooms. Beuatiful hotel, would defintelty stay here again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Y8570HMlauraa, We really appreciate the 5 star rating and kind words. Our staff works very hard to provide a clean, safe environment for everyone to enjoy and we're happy that you agree. Please come visit us again. Bob - GM

"Nice hotel and Great location"

4
19/08/2017

This hotel was clean and nice, nothing fancy, but good hotel. Enjoyed the outdoor hottub and they were open until midnight. It is in a great location, especially if you want to be able to walk to some things. It was next to many things like the Titanic museum, the ferris wheel, the best go kart track, Pasghettis, and many other shops and mini golf and the wax museum. If you like to walk like me, this is the place to stay.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Heather D for the nice rating and comments. Our guests do love our location since we are so centrally located. We hope to see you again soon. Bob - GM

"Overall Review"

3
19/08/2017

When we moved in front desk gave us best price . Took us on a tour . I was impresssd about the cleanliness of the area . But I am not happy with breakfast . They should add more healthy food like cooked Oatmeal, Fruits and vegetables.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Anu R, we appreciate the feedback on breakfast. We do serve fresh Apples, Oranges and Bananas every day as well as fruit mix cups and tropical fruit cups. Please let us know more about your vegetables comment. We have tried many different healthy items during the years but move on to others offerings when they are not used. We are always open to new ideas. Thank you, Bob - GM

"Great place to stay"

5
16/08/2017

Clean Room helpful staff, all the extra's are available. They were able to meet each request, we are disabled and they got us ground floor easy to access. Highly recommend this hotel for Business or entertainment travel....

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear 376shermant, Thank you for the wonderful 5 star review. We're so glad that we were able to meet all your requests. We hope to see you again the next time you visit exciting Branson. Bob - GM

"Couple's Stay"

4
16/08/2017

Large room, conveniently located to strip, yellow, and blue routes, friendly accommodating staff. Would not use Jacuzzi as it was gross, (as are all hotel Jacuzzi's) and bed was like a torture device. Do it yourself breakfast was ok, avoid cooked food, or go out to eat.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear verong292, Thank you for taking the time to review our hotel, we appreciate the nice rating. I will have the mattress in your room check immediately. It is a new Serta mattress from just last year and have had many excellent comments regarding them but we do understand that mattresses come with very personal preferences. Please come see us again. Bob - GM

"Get away"

4
15/08/2017

Stayed for an extended weekend. Rooms were nice, not overly large, but clean. No shower soap in bath when we arrived, but the nice maid took care of it for us and even asked the next day if it was alright. Water in shower was just lukewarm until almost finished, then got hot. ? Overall, nice stay, usual free breakfast fare. Would stay again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear BillerNana, Thank you for the nice score and review. The rooms in our main building where the indoor pool and breakfast is served, has larger rooms with larger beds. We would love for you to try them in the future. Please come again. Bob - GM

"Review"

1
15/08/2017

Issues -cable was not working -Cheetos left in the chair in the 2nd bedroom -mold & mildew in the bathroom -the room was super dusty, if you have allergies don't stay here! -there were 5 flies, flying in the room upon check in, the manager offered a disguisting fly swat to kill the flies -hotel décor was old, outdated -the floors of all wet areas were super sticky & dirty I would never stay here or any best western ever again!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear KimberlylV986HT, We deeply regret that we did not meet your expectations during your stay. I personally went to the room and inspected. First, regarding the cable. Our cable provider experienced a City wide outage during your visit. Even though this was an issue beyond our control, we did address this with you while you were here. You are absolutely correct in saying the room was dusty. I called the Executive Housekeeper to the room and pointed out the high dusting of the tops of mirrors, head boards, A/C return and fireplace rocks. It has been cleaned immediately and we apologize that it has been missed during our room inspections. We thoroughly inspected the bathroom and found no evidence of mold or mildew anywhere, nor did the room have any odor. We apologize for the the flies in the room. Unfortunately during the summer, when the doors are opened to our exterior rooms, flies will enter. Our staff tries to get them when in the rooms but obviously not all of them. We also have rooms in our main building with interior hallway doors that lower the possibility of flies. Again, we apologize. I did get down and check all the floor wet areas. The bathroom was clean with no stickiness. The entry way into the room did have some stickiness and was cleaned immediately. I hope that you can see by all the other reviews we have received that this is not the typical condition our guests experience. We apologize again and hope that you continue to experience Branson in the future. In Highest Regards, Bob - GM

"Family trip before school started"

5
15/08/2017

Staff was friendly and there to help at all times! Having two pools is nice for when they need to clean the other and they stay open until MIDNIGHT! Great stay, with a great variety of breakfast each day!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear tracysM8100MH, Thank you for the wonderful 5 Star Rating and comments. Our guests have really enjoyed our rotating breakfast menu. We hope to see you again soon, maybe for Ozark Mountain Christmas! Bob - GM

"Our new GO-TO hotel in Branson"

5
02/08/2017

We typically stay at another hotel in Branson but I got a great deal on this hotel so we stayed here instead. I am so glad we did! We had a standard (2 Queens) room. Our room was clean and included a refrigerator and microwave. Breakfast on Sunday morning was crazy - we ended up eating in the pool area but the food was good (and included in the price of the room) and the breakfast room staff were AMAZING. Super friendly and all of the food was well stocked. They had a waffle maker and pancake maker - not to mention eggs, biscuits and gravy, sausage patties, cereal, oatmeal an donuts. Monday morning was less crowded but we still chose to eat in the pool area because it was quieter. They have two pools and hot tubs (indoor and outdoor). The indoor pool only went to about 4-5 foot but the outdoor pool was 8 foot. The kids had a blast swimming when it started getting dark and the lights of the pool came on. We had a great experience at this hotel and it will now be our Go-To hotel for Branson.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear stacy t, Thank you for the wonderful 5 star rating. We're very happy you enjoyed the breakfast as we have been making changes to improve the variety and quality. It always makes us happy to hear the kids had a great time too! Bob - GM

"Clean hotel, good location"

4
01/08/2017

Clean hotel, very friendly staff. The hot breakfast was just OK, but it was free. The breakfast room was small and was extremely crowded on Sunday morning. On Monday morning it was far less crowded, and the food was better. The location is really nice, close to a lot of activities. I'd stay here again if I was going to stay on the strip.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Jason O for the nice rating and comments. Many of our guests comment that they love our location, within walking distance to over 19 shows and attractions. Bob - GM

"Family vacation"

3
01/08/2017

Staff and food were great. The room smelled like mold so it was a little uncomfortable being in the room. The bed was great and all appliances worked just fine. I would probably stay here again but not on the first floor.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear b_caballero, We want to apologize that you had a bad experience with us. Our Executive Housekeeper and Maintenance Supervisor both visited the room to look for mold but where unable to find any. We did dehumidify the room from 45% down to 35%. We apologize for your experience and we do hope to see you again. Bob - GM

"Vacation"

5
30/07/2017

Great place to stay! Traveled with family and stayed two days. The breakfast was different each morning with a lot of variety. Indoor and outdoor pools. Clean rooms and comfy beds. Very friendly staff!! Will definitely stay here any time I am in Branson!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Stdphanie F, We are very happy that your family had such a wonderful time while staying with us. We appreciate your comments regarding our breakfast, our rotating menu has been a big hit with our guests that stay 2 or more nights. We look forward to your return visit. Bob - GM

"GREAT MOTEL"

5
27/07/2017

This was a great motel. It was clean and quiet. You could not beat the price either. If you stay at this motel you can walk to almost anything. My grand daughter wanted to ride alot of the rides there and I walked with her to all of them. When you walk you can do alot of talking instead of looking at the cell phones. I even walked to the restaurants that we ate at.Will stay there again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear kathyb486, We really appreciate the 5 star rating! So glad that you had a wonderful time with your grand daughter enjoying all that Branson has to offer. We hope to see you again. Bob - GM

"Branson Best Western"

5
27/07/2017

Excellent hotel and very sincere and friendly staff. Hotel exterior was well kept and clean and plenty of parking. The rooms were nice and spacious. Had microwaves and refrigerator to store snacks and cold drinks.

"Overall pleased"

4
24/07/2017

My wife and I spent 4 nights here a couple weeks ago. We were very happy with the our stay. It is an older hotel but has been updated and taken care of. Our room was clean and comfortable. Our only issues were minor........2 of the lamps in our room were not plugged in and we couldn't locate outlets for them, making reading in bed or the chair impossible. Also, the breakfast area is not very easy to get to, having to go through the indoor pool area. People with physical limitations would have some difficulty. The front desk was very friendly and helpful. I had originally made the reservation through and secondary sight. So I called the hotel to confirm the reservation to find they had us in a 2 Queen bed regular when it was suppose to be a King handicap. Josh at the front desk fixed it with no problem. Housekeeping was also very attentive. On the day we didn't have them come in they left us a message to let them know if we found ourselves in need of anything. Overall we were pleased and would stay here in the future.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear tracyh83, Thank you for the nice rating and insightful comments. I will be sure to remind the entire housekeeping department to check all lamps when in the room. It was nice to hear that Josh provided you with excellent service in providing the room you needed. We look forward to seeing you in the future. Bob - GM

"Best place in Branson to stay"

5
23/07/2017

After a terrible experience at Gazebo Inn (NEVER GO THERE PLEASE RUDE MISERABLE CUSTOMER SERVICE) My husband and I came here. I explain my situation and they set me up with two beautiful and very clean suites. The breakfast was great and the managers were excellent! My new place to stay.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear J C, We're very sorry that you had a bad experience elsewhere in Branson. I'm so glad that our staff was able to make things better for you. We greatly appreciate the 5 star rating and we look forward to your return visit. Bob - GM

"Great Service"

5
21/07/2017

Polite & friendly staff. Very well maintained outside. Comfy bed. Breakfast staff went over & beyond to make sure everything was stocked, clean and that everyone was happy! Check in & check out was a breeze! Staff are well informed about prices, deals and activities!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear dorindamcknelly, Thank you very much for the wonderful 5 star compliment! Our staff takes great pride in their hotel and works very hard to provide "Friendly, Fantastic Service Always". We hope to see you again in the future. Bob - GM

"Best Western Center Pointe Inn 3215W. Hwy 76 Branson, MO 65616"

5
20/07/2017

This hotel was very clean and all the staff are very friendly. Indoor and outdoor pool very nice. Breakfast area very clean and staff went out of her way to help. I would stay at the Best Western Center Pointe Inn again and recommend it to my family .

"Good location right on the strip"

4
19/07/2017

This was our first time to Branson. We spent two nights at Best Western Center Pointe Inn. Friendly and efficient housekeeping staff.  They offer a typical free hotel breakfast between 7:30 and 9:30 AM. There were not enough tables and chairs to accommodate the number of people in the breakfast dining area and it was a madhouse. Because of this we only had breakfast here the first day. Terrible lighting in the room as the lights were not bright enough and it was hard to see in the room. Not enough outlets in the room. Overall it met our needs and the location is perfect. I would look elsewhere for a longer stay.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear WorldTravelers34, Thank you for your input toward your recent stay at the Best Western Center Pointe Inn. Our breakfast hours are from 6:30 a.m. until 9:30 a.m. We rotate our breakfast selections so people staying for longer periods don't feel like they've had the same food every morning. I will take a look at your comment regarding lighting, we replaced all our bulbs to 4100K bulbs to provide a brighter atmosphere in the rooms, perhaps your room was missed. Bob - GM

"Excellent"

5
17/07/2017

Very execellant and clean professional we had a good stay the indoor pool was awesome as well as the hot tub! I want to stay there again it's located in the perfect spot I slept very well bed was comfortable!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear W9563AMcathyr, Thank you very much for the wonderful comments and fantastic rating. We look forward to when you return to exciting Branson in the future. Bob - GM

"Great place to stay in Branson"

5
15/07/2017

Staff was very helpful at check-in. Room was very clean and the beds were comfortable. The breakfast was excellent and the staff made sure there was enough. The location was pretty good at the end of the strip.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear mknopick, We really appreciate the 5 star rating! It always energizes the staff to know that they helped in providing another excellent stay. Bob - GM

"Not a happy person"

2
13/07/2017

The front desk personnel acted like we were bothering them when checking in, asked questions about BW rewards program and my answer was I Don't Know, breakfast was horrible had to leave and go to restaurant to eat, room was full of flies

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Lee C, I have been unable to find anyone that stayed at our hotel this year that was registered with your name. If your experience was with us, we regret that we did not exceed your expectations. Bob - GM

"Loved this place!!"

5
13/07/2017

You will love this place!! A+ Breakfast With something for everyone. That alone worth at least $30! We spent so much time doing stuff away from the hotel we were too exhausted to spend much time in the pool so keep that in mind before you book one of those costly hotels. However the indoor outdoor pools/hot tubs were nice. Housekeepers were constantly seen walking around the property cleaning/detailing which was nice to see. Most places it is rare to see anyone cleaning. Great stay. Will be back!

"Great Place to Stay"

5
13/07/2017

Hotel staff was fantastic, friendly and super helpful. Rooms are clean and we'll kept up. Grounds were spotless. Location has many attractions within walking distance. Would definitely stay again. WiFi works well and rooms are quiet. Has both an indoor and outdoor pools and hot tubs.

"Great place to stay in Branson MO"

5
12/07/2017

Great location, people, and breakfast. Stayed there with my older in-laws and called to make sure we were on the ground floor and they had no problem. We stayed four nights. It was so good we are staying there again this year in Aug.

"Shopping Trip"

5
12/07/2017

Excellent trip with a stay at an excellent hotel. Our area has very few stores that carry merchandise electronics, cameras or sound equipment so we must venture to places like Branson, Springfield or Little Rock. I wanted to see what Best Buy had to offer and the nearest is in Branson. We decided to make this an overnighter and selected Best Western based on location, reputation and cost! The one we selected offered everything that we could possibly need at a good price. Room was great, the staff friendly and knowledgeable and the breakfast was fantastic.

"Okay place to stay"

3
05/07/2017

Good location next to Titanic and across the street from Ozarkland. Montana Mikes in same parking lot. Room pretty clean but Best Western is running a green promotion which sounded more like they did not want to clean the rooms. I still want my bed made and trash emptied even if I agree to reuse the towels. Breakfast was good, biscuits and gravy, waffles, eggs, but too crowded closer to 9 am. Not enough seating.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear OG_Mom, We regret that we did not meet your expectations. Our green room initiative in totally voluntary and provides extra Best Western Rewards points if accepted. We have had close to 700 guests rooms during the past 60 days take advantage of our program. We understand that it is not for everyone. In Highest Regards, Bob - GM

"Best Western Bust"

3
05/07/2017

Disappointed in the pool, small pool. Rooms really need an upgrade. Staff were knowledgeable but got the impression they weren't interested in helping/answering questions. Location is good...but hidden.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Dinah M, we are very sorry that you felt the staff was not engaging during your visit. That is not the normal comment we receive about the staff. We apologize for not meeting your expectations. Bob - GM

"Find a better place "

2
05/07/2017

Had to leave early do to illness. The only positive was housekeeping did a great job. The Management was not helpful or willing to work with if you have sick kids and need to cut your trip short this is not the place to go. Customer is not taken care of here. I would not recommend.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Vacation180072, When you were departing yesterday, the Front Desk agent let you know that since you booked through a third party online site, you had to communicate with them within a reasonable amount of time. We received a call at 5 p.m. from the online provider over six hours later. We regret that you felt misled. In Highest Regards, Bob - GM

"Branson trip"

5
05/07/2017

It was a wonderful stay and we will come back again. As th hotel is very clean and location is great. It is very well located in the heart of Branson and is within walking distance to many attractions

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you donnabE7242UZ for the 5 star rating and wonderful comments. We're very glad you had a wonderful time. Bob - GM

"Great Location"

5
05/07/2017

This is a very nice property with indoor and outdoor pools, large breakfast area, and comfortable beds. It is near many attractions and restaurants, within walking distance. Titanic museum is next door. We will definitely stay here again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear D4622KScindyb, Thank you for the 5 star rating! We're so glad to hear we will see you again. We appreciate that you took the time to review us. Bob - GM

"Close to attractions"

4
28/06/2017

We went to Branson to see the Haygoods. Our hotels was right across the street. We were able to find a place to eat that was also walkable. After the show we walked to a place for a malt and sundae. So we never had to use our car for anything.

"Great place to stay!"

5
26/06/2017

My wife and I stayed here on vacation. We used a vacation booking agency to book our trip. This saved us 40% off regular retail price of the room. This location is right smack in the middle of everything it seemed like. The hotel parking lot was next to the Titanic Museum parking lot so we walked to the museum. The hotel parking lot was also next to Montana Mike's Steak House which we really enjoyed a great meal there then walked back to our room. The hotel breakfast was very nice and staffed the entire time it was operating. If you looked around like you were looking for something the friendly staff asked if they could assist you. The sausage gravy was some of the best, as hotel breakfasts go. When someone left the staff cleaned the tables before they were used again, which was great to see. Our room was very spacious and clean. If you have read any of my other reviews I am very picky about cleanliness and maintenance of rooms and facilities. I looked and I could not find any faults or defects with this hotel. The bed was very comfortable and the pillows were great. I would recommend that you make reservations prior to arrival. While checking in the staff could not help two walk-in customers looking for a room. The staff called several other hotels trying to help these people but on the weekend Branson is booked solid. The indoor pool area was very nice and clean. We did not visit the outdoor pool. Parking was very adequate. If you get a choice of room ask for one with windows facing the large Farris wheel, the light show was fantastic. I gladly recommend this hotel to others.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear KashmirX, Thank you for the 5 star rating and incredible review of our hotel. We appreciate the time you took to let fellow travelers know about your experience with us. We hope to see you again in the future. Bob - GM

"Family fun in Branson "

4
26/06/2017

This hotel was great. It's right on the strip so there are several places you can walk to plus Montana Mikes is in the parking lot. Our room was on the bottoms floor but it was so quiet it felt like we were the only ones there which was nice. Our room was very clean. My only negative is that the hotel had a very distinct smell of chlorine/bleach and it was very strong. Other than that we were very happy.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Samantha S, Thank you for your nice rating and comments. We appreciate that you took the time to let us know about your experience. We hope to see you again soon. Bob - GM

"Gorgeous rooms, Fantastic Breakfast, Staff SO-SO"

4
26/06/2017

Rooms here are absolutely gorgeous and breakfast is quite possibly one of the best in hotels I have ever stayed at. Staff needs some improvement though in recognizing Diamond Select members such as myself. They won't do a room upgrade to "best available" even when asked, just told we "don't do that." Some staff very good and accommodating, though others at front desk obviously here for the "paycheck," and don't seem to really care about making guests who are loyal to the BW brand really happy.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear hollywoodbackpacker, We appreciate that you took the time to review our property. As I mentioned under a separate email, The last two times you stayed with us, specific rooms were requested. We therefore would not try to upgrade. We apologize for the misunderstanding. In Highest Regards, Bob - GM

"Staff were friendly but room was below expectation"

3
26/06/2017

The staff was great but our shower was dirty and made funny screeching noises. The beds were also incredibly hard. For breakfast, they only had 1 waffle machine which always had a line..I wish they would get another one for that area. For handicap access, the pool was the only way to get to the breakfast room. We had someone in our party that couldn't do stairs and had to walk through the pool and wet area just to eat in the morning. That was difficult as well.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear B6582IJsarahl, We apologize for not meeting your expectations. We never like to hear when someone did not have a great time with us. Please come visit Branson again and consider us for another try. Bob - GM

"Four night stay"

5
22/06/2017

Our room was nice and clean. The staff was very friendly and made our stay a good experience. The full breakfast had plenty of choices and the food was great. The pool areas were clean and towels were provided free. The bathroom was large with ample sink area. The king mattress was great and very comfortable.

"Good location"

4
21/06/2017

We chose this motel because of the central location on Highway 76 in Branson. It is close to the Titanic, the Clay Cooper Theatre and the Starlite Theatre and not too far from one of the Tracks Fun Parks. We could see the lighted ferris wheel from our hotel window on the west side of the complex. The rooms are generous in size and very clean. We prefer not to have housekeeping in our room and we were asked rather than having to deal with the card on the door. There are two pools, an indoor and an outdoor pool. The breakfast was expansive. Everything you can think of and a few special items like brown sugar and blueberries for the oatmeal. It is a good idea to go early as this is a motel with many rooms but the attendants did a good job of keeping items filled. Staff was friendly. We would stay here again.

"Well cared for!!"

5
18/06/2017

The staff was so wonderful to us during our staff. The front desk staff, breakfast staff, and housekeepers were all so friendly and took the extra effort to ensure we were well cared for!! I would highly suggest staying here. The staff will go above and beyond for you.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear 913tamic, The staff loves finding out they received a 5 star rating, thank you! We appreciate the kind words. We look forward to seeing you again soon. Bob - GM

"Great Western"

5
15/06/2017

Very nice motel, handicap room was nice. the doorbell for the hearing impaired was a bonus. I had a bad experience with one of the local motels last year, and am pleasantly surprised with this motel, this motel is not 55.00 a night , but I guess you have to pay alittle more. We only go once a year I was not willing to risk another bad trip.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Roger J, we greatly appreciate the 5 star rating and wonderful comments. We're so glad we were able to provide the type of accommodations that you expect when visiting Branson and we hope to see you again next year. Bob - GM

"Not impressed"

2
14/06/2017

We booked a room here for three nights on our summer vacation and house keeping did not clean the room once. They did stop by late one after noon and bring towels but that was it. The location is good if you plan on walking around close to lots of family attractions, however the city is not set up for foot traffic. Overall as far as the service I would rank this hotel amount the worst I have stayed in.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Sarahannelle, We apologize that we did not meet your expectations. Our records indicate that your room was serviced on the second day and on the third day, the gentleman in the room signed a form stating he wanted towels only, no service. That is why the towels were brought by your room. Our sincerest apologies for any misunderstanding. In Highest Regards, Bob - GM

"Short Get Away Trip"

4
11/06/2017

Our room was to the back of the complex and very quiet. The room was comfortable, clean and the rate was reasonable. It is close to the outside loops so that made it easy to drive around the city. I would definitely recommend it.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear furrfarm, Thank you for taking the time to review the Best Western Center Pointe Inn. We appreciate the nice score and wonderful comments. We look forward to your return trip. Bob - GM

"Weekend Getaway"

5
05/06/2017

This is our second stay at this location and I have to say both times we were very pleased with everything offered. I am a clean freak and these rooms are clean and nice! The breakfast was good and the indoor pool and hot tub were open late and nice to have available!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Barbara O, Thank you for the 5 star rating. We're very happy to hear that our housekeeping staff is providing the cleanliness you anticipate when checking into a hotel. We look forward to your third visit with us. Bob - GM

"Family friendly"

5
04/06/2017

Excellent location for activities, easy access to hotel, clean rooms and excellent breakfast room and food. Indoor and outdoor pools and hot tubs very nice. Area well lighted and safe for ladies and children travelling alone. Helpful staff. Easy and fast check-in and check-out.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear 853crtisp, thank you very much for the 5 star rating! We're very glad that you enjoyed your stay with us. Please come again soon. Bob - GM

"Clean & reasonably priced"

5
03/06/2017

We stayed for 5 nights and found everything to our liking. The price was reasonable, the room was clean and we will definitely stay here again.. The breakfast had a wide variety of hot and cold foods and the internet was fast and reliable.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear susanpR1632BU, We really appreciate that you took the time to review our hotel and giving us 5 stars! We hope to see you again in the future. Bob - GM

"Mini vacay"

5
01/06/2017

Stayed here on a two day trip to branson. Rooms were very clean and breakfast was good, great selection. Friendly staff was surprised when housekeeping even called before they left to make sure we didn't need anything. Loved the fact that there was indoor and outdoor pool/hot tub :) Would definitely stay here again if I ever return.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you chelsealynn44 for the 5 star rating and wonderful review. So glad you had a wonderful time with us and we hope you do come back to visit Branson. If you've never been here for Ozark Mountain Christmas, it's a real treat. Bob - GM

"Enjoyable stay"

4
30/05/2017

We have stayed in this hotel many times over many years and have never been disappointed. The indoor pool was very nice, even in the rain! Since coming here so many times, we have found the route around Branson will take you everywhere you need to go with this base point. Another fun time at Center Point Inn!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Cheryl C, We just love repeat guests! We appreciate the nice rating and comments. We look forward to seeing you again soon. Bob - GM

"Great location, staff, & breakfast"

5
30/05/2017

My husband and I stayed one night at this location at the beginning of Memorial Day weekend. Our check-in was easy and pleasant with nice staff. Our room exceeded our expectations - nice updates, clean, convenient to have a refrigerator and microwave, the a/c worked great, and two full-sized beds (on the harder side, but comfortable). We used the outdoor hot tub in the evening. It was pleasant, with a nice view of the colors changing on the Ferris Wheel. The room and outdoor pool/hot tub was surprisingly quiet for the beginning of a holiday weekend. The indoor pool had several kiddos and adults, but it is a nice facility. The breakfast was great - lots of items to choose from. It may be wise for them to open the breakfast room until 10a (instead of 9:30a) on the weekends / holidays because it was super busy. The breakfast staff were very friendly and accommodating - filled food readily and were polite. The hotel location is right next door to Titanic and Montana Mikes, which is great because you can take the side roads and mostly stay off of 76. We had a great stay with a low price due to purchasing on priceline. We hope to be back.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear beccaboo2001, Thank you very much for the 5 star rating and wonderful comments. Thank you for the feedback and we hope to see you again soon. Bob - GM

"Wonderful place!"

5
29/05/2017

The rooms were nice, the pool was great and the breakfast was yummy! I loved how the rooms opened to an indoor hallway and we had to have our room key to enter the building. It just seemed much safer this way! It was also nice having a motel in this location!! We so enjoyed our stay!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Ronnie N, We really appreciate the 5 star rating and wonderful comments. We've worked very hard on improving our breakfast and we're glad to hear how much you appreciated it. Bob - GM

"Can't Go Wrong Choosing This Hotel"

5
29/05/2017

Stayed Six days and nights at this hotel while in Branson and are glad we did. From the professional staff who would smile and talk with you each day to the excellent service received from room service to the excellent breakfasts. Had not stayed at a Best Western before, but if this any indication than they have won our business in the future travels.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear 39rebeccaj, We appreciate the wonderful accolades you bestowed upon us and the 5 star rating to top it off. Our staff looks forward to seeing you again the next time you visit exciting Branson. Bob - GM

"Good "Center Point""

4
22/05/2017

This location was right in the middle of everything which was extremely nice. The room and bed was decent no real problems, it had a funny odor but we think it was the ac unit that was smelling musty. We did not have hot water the first night, it was mildly warm but was fixed by next morning. There was plenty to choose from for breakfast, make your own waffles, they had eggs, biscuits & gravy, sausage, cereals, oatmeal, danish, fruits. WiFi worked pretty good. We would definitely stay here again

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Christine R for the nice comments and rating. Our maintenance department will check the A/C in your room immediately. Please let us know whenever you have an issue in your room so we may fix it immediately. We look forward to seeing you again soon. Bob - GM

"Weekend Getaway"

5
22/05/2017

This was a nice hotel for a short weekend getaway! It looked like it had been recently renovated. Breakfast was great, rooms were clean and comfortable! Would definitely recommend this hotel to anyone looking!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Sarah C for the 5 star rating. Our hotel has been recently renovated! We hope to see you again soon. Bob - GM

"Branson with pleasure"

4
20/05/2017

Our stay at the Best Western Center Pointe in Branson was satisfactory. The room was clean and refreshing. The bathroom was clean and stocked for two people. The bed was comfortable to me, but a little hard for my wife. I had to rearrange the sheets and covers because as they were made, they only reached to my waist. After pulling the sheet and blanket out from between the mattress and foundation, it was comfortable - amusing to us being 'short-sheeted', yet pleasant. The rates were surprisingly low - we would stay there again, but would recommend sugar-free syrup for the hot items, and a choice of turkey rather than pork on the breakfast menu.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you Robert B for the nice rating and comments. I will definitely speak with the housekeeping staff regarding the sheets. We carry sugar free syrup daily and I'll make sure the breakfast girls make sure it is stocked daily. We tried turkey sausage once and it did not fair well but we're always looking for new healthy options. Bob - GM

"Great Vacation"

5
19/05/2017

Angie at the front desk gave us great service and was very accommodating. Trish in the Ibranson concierge area was extremely helpful and made all our show reservations and many tips to help us with directions and seating. She is very friendly and we enjoyed talking with her. Overall this hotel had excellent service and all amenities were great.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Charles G, Thank you for taking the time to review the Best Western Center Pointe Inn. Angie and Trish will be thrilled to hear that you enjoyed their excellent service. We hope to see you again in the future. Bob - GM

"One great choice in Branson"

5
19/05/2017

Reference: The Get things done attitude of BW staff The old travel industry had an expression: Orchid and / or Onion letters hopefully to a Corporate CEO who has empathy ….This is an "orchid”. Your hotel has an unusual lay out but it works and works well ...all is super clean and staff attitude is splendid. Had managed several organizations before becoming a reluctant hotelier in Hawaii. Client service is always a tough challenge; in America it has become a false in many businesses. Repeat, this is an orchid letter! A well deserved one. It is always a pleasure in any walk of life or endeavor to see professionalism demonstrated. People say America is getting soft in mind and body. Remarkably, your people contradict this supposition and are role models for getting America back on track. We will remain loyal clients because of this level of service, mahalo. It is always a pleasure in any walk of life or endeavor to see professionalism demonstrated. Helen, clearly, is “professional" Helen is a professional members of your team. Please accept my heartfelt compliments for having employed such a fine person. It is sad that all outfits do not have more “Get Things Done" Type People…… Amen After some frustration, Helen executed remedial action. Embarrassing for all who preceded. Never gave up -- checking until she got the job done -- well done. No wonder the overseas businesses are surpassing our domestic efforts. They have people who get the job done, instead of passing it along to another. Bravo to you for motivating such fine team members! It is a daunting task pleasing all the people all the tim

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear ptb2929, Thank you for the wonderful comments and 5 star rating. Helen will be the first to say that "I'm only doing my job." I totally agree with you that she is a true professional! Our entire staff takes the "All Hands on Deck" approach to customer service. Thank you for taking the time to acknowledge our service and we hope to see you again in the future. Bob - GM

"comfortable and familiar"

4
17/05/2017

We really like staying here on the Branson strip. Its a great location for walking or driving to attractions. The staff is the best! Very helpful! The young lady that sets up the hot breakfast (included) is just as sweet as she can be. She went out of her way to find me the kind of tea I requested (as important to me as coffee is to others!). We have in the past, stayed at "other" hotels, but since we found this one, we don't even want to stay any place else!

"Well located and well kept lodging"

4
17/05/2017

We stayed here three nights with a motor coach group touring Branson. The hotel was centrally located amongst many theaters, restaurants and entertainment venues. The rooms were clean and well appointed. I had a very minor issue (so minor I won't elaborate) and after reporting it to the front desk it was resolved when we returned in the afternoon. The breakfast provided varied everyday and the options were numerous and no different than found in any well run hotel. The young lady servicing the breakfast was friendly but not intrusive in any manner. Admittedly, May is probably still in the off season so it is quieter than normal. Our room was adjacent to the swimming pool area and stairwell but it was quiet in our room.

"Weekend get away"

4
16/05/2017

Only stayed one night, the staff was very friendly, and looked professional. They were helpful in assisting with activities. Room was clean. Nice place to stay for a weekend get away. In good location near everything.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear sandrasR7549HB, We hope you'll come back and stay longer next time. There are so many things to see and enjoy in Branson. Thank you for the nice comments regarding your visit. Bob - GM

"Love this place!"

5
09/05/2017

The hotel is very clean; there are a ton of amenities, staff is friendly and price was reasonable. I'd definitely recommend the hotel and will be back with my family for future visits to Branson! Thanks for the great time!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear mwease, Our staff greatly appreciates the 5 star rating and wonderful comments. Our staff definitely tries to provide "Friendly, Fantastic Service Always". We look forward to seeing you again soon. Bob - GM

"My experience"

4
06/05/2017

The room was good. The service was good. The location was perfect. The room was clean. The value was great. The breakfast buffet left a lot to be desired for. They needed more waffle makers. They did not have whole milk. They only had skim or one percent.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Thank you for the nice score Donald W, we appreciate that you took the time to review the Best Western Center Pointe Inn. Thank you for your feedback on our breakfast bar, we have been making a lot of changes since last season. Bob - GM

"Nebraska visitor"

5
06/05/2017

Everything was wonderful, just confirm your dates before arriving. Was in the center of it all and I walked to everything I wanted to see. 2 Restaurants right next door. There is an RV park behind the motel which some of our party used and we all were together that way.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear 656debrak, Thank you for the wonderful score and nice comments. We're happy that you loved our central location, within walking distance to over 19 shows and attractions and some great restaurants. Please come see us again. Bob - GM

"Welcoming and gracious place to stay near all activities in Branson"

5
05/05/2017

From a late night check in to an early morning check out we were made to feel comfortable and accomadations were more than expected. Trisha helped with all of the tickets we wanted and gave valuable information about seating and shows. Pricing was also great.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Mary W, Thank you for the wonderful 5 star rating! I'll be sure to let Trish know how much you appreciated her excellent service. We look forward to seeing you again. Bob - GM

"Was well pleased"

4
01/05/2017

My wife and I stayed here for one night. We were over all pleased with the location, hotel staff, and general appearance of the room. The bed was very comfortable. The room was clean. The only negative(s) is: The water pressure is not very good in the sink or shower. Other than that, we were pleased. We would not hesitate to stay here again.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear 464maxies, Thank you for taking the time to review the Best Western Center Pointe Inn. We appreciate the nice rating and comments. Please come see us again. Bob - GM

"Great place to be close to several Branson shows and restaurants"

5
30/04/2017

We only stayed one night, but enjoyed the amenities and will plan on staying here again. Staff was very friendly and helpful. Room was clean and comfortable. If weather permits you could walk to several shows and restaurants. There is an elevator available.

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Teresa S, Thank you for the 5 star rating and nice comments. We hope that you'll have time to stay multiple nights next time. Bob - GM

"branson overnight"

4
28/04/2017

this newly renovated hotel was clean and comfortable the spa and pool great..staff friendly..enjoyed our stay We were just there overnight but we would recommend it for an extended stay. Only thing that would make it better would be a real breakfast!

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Steve R, Thank you for the nice rating and kind remarks. We hope to see you again in the near future. We have made many changes to our breakfast over the past year, please let us know what you would like to see. Bob - GM

"Great location"

5
25/04/2017

This place was within walking distance of 3 theatres. On site restaurant with reasonable prices and portions. Staff was so very friendly and they had a staff member that booked shows for us which was also very helpful. Nice please and very clean

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Ronald S, thank you for the wonderful 5 star review. Your comments help our staff understand that their efforts are being noticed. Thanks again and we hope to see you soon. Bob - GM

"Great location,hotel needs some improvement"

3
23/04/2017

Bed was uncomfortable, had plumbing issues with the sink. Staff at front desk and gift shop were a little standoffish. Would return because of location but would definitely shop around first. Its just ok

CPI164, General Manager at Best Western Center Pointe Inn, responded to this review
Dear Tenika S, We apologize for not meeting your expectations during your recent visit. Anytime you have an issue in our room, please call the front desk immediately so we can fix the problem immediately. Being standoffish is not something I usually hear about our staff but I'll definitely remind the front desk and gift shop to remember our mission statement of "Friendly, Fantastic Service Always". Please give us another opportunity. Bob - GM

"Awesome!"

5
23/04/2017

Late pool hours a plus with kids. Location was perfect, within walking distance to many things. Perfect staff! Breakfast was wonderful. Parking was great. Bathroom could have used a better cleaning. Overall a wonderful stay!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear kristinm533, We're so glad you had a wonderful time with us. We appreciate your 5 star rating. Your comments have been shared with our entire staff. Bob - GM

"First class accommodations"

5
21/04/2017

Great experience from time of booking through the time of checking out. Ken at the front desk was so helpful; everything was spotless and comfortable and our room had been flawlessly prepared for us. Will most definitely stay here again!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
William B, thank you for your 5 star rating and wonderful comments. We look forward to your next visit with us when you return to Branson. Bob - GM

"personal"

5
21/04/2017

we like location, service, personnel--a very friendly group of bemployees. The updated dining area is great, Ms Casey and Ms Betty make your visit well worth the effort. The change in the menu from just eggs, bacon, waffles, sausage now includes biscuits gravy burritos and different combos of same on different days, Coffee is available at all times either in the dining area or the lounge area at check in or in your room. It is by far the best sleepy Hotel, Motel in the Branson area--our last room was by the doors to the dining area, lounge area, check out corridor we slept like babies and I am the nervous sort that hears any strange noise.... Fantastic Staff good people.........

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear 990junef, We really appreciate the 5 star rating and such wonderful comments. It's exciting to hear that you like the new breakfast menu and decor. I'll be sure to let Casey and Betty know how much you appreciate their excellent service. We look forward to your return visit. Bob - GM

"Best hotel"

5
09/04/2017

Great rooms , breakfast and employees. I always enjoy staying here. The rooms are clean and comfortable. The staff is very helpful. They have an awesome breakfast. THey are close to restaurants and shows.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Thank you Lori N for the 5 star rating and wonderful comments. The staff will love hearing that you find them helpful, they try very hard to provide Friendly, Fantastic Service Always! Bob - GM

"Spring break"

4
03/04/2017

I stayed here with my daughter and grand daughter for Spring Break and really liked the location of the hotel. The breakfast choices changed each morning and were good. Rooms were nice and comfortable. The staff went above and beyond in service. We will definitely stay here again!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Rita51, Thank you very much for the wonderful words and nice rating. We're glad you enjoyed what we're doing with breakfast. Please come back soon. Bob - GM

"Nice facility"

5
30/03/2017

Everything was great. The front desk upon arrival very confusing. Got a great price. My debit card was charged wrong....gen mgnr on duty was not understanding at all....it all worked out just with time & the computers catching up. Would stay again

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear U9003YTbrendam, We appreciate the wonderful 5 star review. I apologize for the check-in confusion, not sure what the problem was but glad to hear it was resolved. Bob - GM

"Spring Break Disappointment "

2
24/03/2017

It was Spring Break and I had a good deal so we picked the Best Western Center Pointe Inn. We have stayed before and had a relaxing stay. This time it was not to be. Check in was quick and professional (although they let the phone ring and ring and ring...and ring while they help customers at the desk). The Phantom enjoys the indoor pool and hot tub when the family stays in Branson but, and this is no fault of the motel, there was a full blown hootenanny in the pool area the entirety of our stay. I'm talking 20 plus kids in the pool at top volume with 6 adults with toddlers and little kids in the hot tub. All hours. We never did get to use the pool or hot tub. The hotel was clean and the rooms were quiet enough but the beds were straight out of the Spanish Inquisition. My night on the Center Pointe slab sidles easily into the Phantom's list of miserable sleeping conditions at number 12 right behind a night's rest in the front seat of a 74 Impala after a tent camping torrential rainout. Considering most of this list includes tent camping disasters, extreme temperatures - hot and bitter cold, and horrible human behavior, the Center Pointe's queen-sized beds are in bad company. Very little rest was had. Honestly I probably would have slept better in a sleeping bag on the floor. If you want a comfortable bed and a chance to swim or relax keep looking traveler.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear FoodPhantom_MO, I enjoyed reading your very colorful portrayal of your visit with us. We regret that we did not meet your expectations. As you mentioned, it was spring break in Branson and the town was in sold out mode. On Friday night, the closest hotel room to be found was in Springfield. We greatly appreciate you reviewing that our hotel was clean and the rooms quiet even with the spring break revelers. It's to bad you didn't have a 64 Impala for your camping trip, mine had very roomy comfortable seats. All of our queen size beds were recently replaced with brand new Serta beds. We have received very few complaints compared to the high praise for the comfortable sleep. I do understand that many people can have a very different sleeping experience on the same mattress. As you mentioned, you have stayed here before and had a relaxing stay. The spring breakers have gone away and peace once again reins after the Inquisition. In highest regards, Bob - GM

"Great place to wait out a snow-storm"

5
24/03/2017

On a spring motorcycle trip with two buddies and had planned stop on the way in Branson. The suite worked great - two beds plus the sofa-sleeper. Branson ended up getting snow so we stayed an extra night. Couldn't get the suite since it was already taken but they took care of us and set us up in a double room with a roll-away bed. Worked out perfect. SUPER friendly staff - especially the gals providing breakfast. Nice, clean rooms. Within walking distance to several sights (good way to spend our down day). Montana Mikes restaurant right in front of the hotel with decent food and drinks.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Kelly W, thank you for the 5 star review and nice comments. We're so glad we could make the snowstorm a little bit more tolerable. We hope to see you again the next time you travel through Branson. Bob - GM

"Dont know what you want here?"

3
28/11/2016

we were on the friends and family could tell the difference in them rooms and the other guests. heater didn't work in the friends and family room, moved us to the rooms for other guest much nicer room. need to update friends and family rooms. And new heaters.

"A good place to stay"

5
24/11/2016

The motel has been around for a while but was nice - our room was nice. The TV in our room had an issue but was fixed shortly after we informed the office. It appeared that the 160 rooms were filled. The number of people staying there caused the breakfast area to be crowded but it wasn't too bad. There were a lot of choices for breakfast. We had a good breakfast each day. There is an indoor pool by the breakfast area. The pool looked nice but we did not use the pool. The staff were friendly and pleasant. We would stay again if we go when we cannot get into our time-share.

"Our stay in Branson"

5
19/11/2016

The hotel room was clean. The pool indoors is heated ( November stay) and crystal clear. It was great since we had the grandchildren with us. The breakfast has many items to choose from. The people go out of their way to be helpful. You can purchase show tickets in the gift shop. You can find cheaper motels but we like the knowing it will be clean and good service.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear georgevK6324JJ, We were so glad to hear that you enjoyed your time with your grandchildren. Our staff works very hard to be helpful and friendly. We appreciate the kind words and wonderful score. Bob W - GM

"Quick family get away"

4
30/10/2016

We live just over an hour from Branson so we decided on a quick getaway for my 3 kids, wife, and I. We don't like any kids to sleep on the floor so have started to book family suites or larger rooms. We booked what looks like their only family suite they have. This is by far the largest room I have personally stayed in. It had a large room with a comfy king size bed, fireplace, and tv and a second very large room room with two full size beds and another tv, fridge, and the biggest bathroom I've ever seen. The door with the kind size bed did lock so you could lock the kids in so they had no access to the doors outside which is good with the proximity to the strip. The room was slightly dated but very clean and the beds and pillows were very comfortable. There was some noise from the strip but we turned the fan for the air to on to cover the noise. The location is close to a lot. We usually prefer to stay off he strip to beat traffic but it was ok. The titanic museum, new ferries wheel, and many restaurants are within very close walking distance. We watched the ferries wheel change colors from the parking lot. We took advantage of the pool which was one of our main reasons for going here. The heated indoor pool was still slightly cool but the kids loved it. The hot tub felt great. When we went it was not busy at all. We ate the free hot breakfast and it was what I find to be typical of hot food at hotels. Saves us money that we use towards the nicer room for a large family. We enjoyed our trip and would stay here again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear schnags21, Thank you for the nice review and wonderful score. We do appreciate that you took the time to review our property. The Best Western Center Pointe Inn actually has three total family room suites. Two of them are in our main building. We're glad to hear that you would consider staying with us again. Bob W - GM

"Best place to stay"

4
27/10/2016

If you want a hotel that is central to all the show's this is it. Great customer service, nice rooms,clean and quite. The front desk people were very helpful. Check out was a breeze. Bathroom was small but it had two sinks which was a big help. Yes I would stay here again..

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Covington M, I appreciate very much that you took the time to review the Best Western Center Pointe Inn. Our staff works very hard at providing great customer service. We look forward to seeing you again. Bob W - GM

"Great location to theatres & attractions"

3
27/10/2016

This hotel is average, not fancy or new, but clean & comfortable, also close to great theatres, restaurants etc. The price was reasonable, It included a hot breakfast, but got a little tired of sausage every morning, bacon would have been a nice change. The staff was very friendly & helpful. Would stay here again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear daw56, Thank you for the kind words. We have been working on providing healthier options on our breakfast bar as requested by our guests. We do provide Canadian Bacon as part of our breakfast meat rotation. We hope to see you again in the future. Bob W - GM

"Nice circa 70's motel"

3
26/10/2016

Nice clean motel of the 70's. Rooms are small. Was clean and staff did a good job. Free breakfast is good and a nice variety. Prices are higher than they should be for the accommodation. Much better hotels available for the same money in most centers.Wouls stay again if price dropped.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Lawbar2013, We are very competitive to other chain hotels in our area with like amenities. We also provide both interior hallways with larger rooms as well as convenient exterior door rooms. Thank you for saying our hotel was clean and a good staff. We do hope to see you again. Bob W - GM

"Great place in Branson, MO"

5
26/10/2016

Hotel is right on the strip next to the Starlite Theater and walking distance to many resturants. Very clean and good hot complementary breakfast provided. Great value for a good price. We have been to Branson many times this year and stayed at this hotel every time and never had a negative experience.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Greg K, Thank you very much for your wonderful review and scoring. Our staff works very hard to provide a family friendly atmosphere and a clean environment for our guests. We look forward to your return visit. Bob W - GM

"TXSue"

3
20/10/2016

You get what you pay for but good location for attractions. It's average quality rooms and amenities but the staff was friendly and helpful. They also sell tickets if you want to see other things at the last minute that you didn't plan ahead to purchase. The pool was never crowed although we didn't leave ourselves enough free time to use it.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Susan D, Thank you for taking the time to review our property. I'm glad you found the staff friendly and helpful. We've recently finished refurbishing all 162 with new furniture, carpet, curtains, removal of wallpaper and adding a new fresh paint job. We hope you will give us another opportunity in the future. Bob W - GM

"Branson Getaway"

2
17/10/2016

The room was dirty, the water was cold, the shower was about to fall through the floor and the food was fresh out of the freezer, no flavor and very cold! Do not stay here. There are much nicer places to stay in Branson for far less money!!!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Shannon A, As we discussed, we regret the unfortunate circumstances behind your stay. This is not indicative of a normal stay with with. We always urge our guests to let us know as soon as possible after spending time in the room of issues that we can correct immediately or move them to a room that might be more suitable to them. On behalf of our entire team, I apologize that we failed you. I truly hope your next visit to Branson will be a fun filled and exciting time. In highest regards, Bob W - GM

"45th Anniversary Trip"

4
14/10/2016

Made a reservation at BW Center Point for Monday to Wednesday 10/10/16-10/12/16 to celebrate our anniversary and to see The Texas Tenors at Starlight Theater. We arrived early and our room was ready and very clean. We had parking right outside our door and plenty of light in the parking lot. The breakfast both mornings was delicious and plentiful. Lots of variety and the food was hot. Nice indoor pool and hot tub. The outdoor pool was already covered. Hotel is in a great place for getting to everything. Room was cleaned promptly and well done. Employees were very nice and accommodating. We'll be back.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Weezy660, Thank you very much for the kind words and score. We're so happy that you enjoyed your stay with us. Once again, Happy Anniversary! We hope to see you again. Bob W - GM

"Very Clean, friendly & accomodating staff"

5
10/10/2016

We have stayed at Best Western Center Pointe Inn in Branson on numerous occasions. The rooms are always clean and the staff very helpful and friendly. The breakfast is very nice. It's nicer than most. The hot items are always fresh & tasty. The outside of the motel is not very eye appealing but everything else is so nice that we keep returning.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Donna V, We appreciate that you keep coming back! Thank you the nice comments and wonderful score. We look forward to your next visit. Bob W - GM

"Its rare to find a Best Western thats not good"

4
07/10/2016

And again this one was very good, excellent welcome, very clean and comfortable rooms which offered buffet breakfast which again was very good. Nice to have a indoor swimming pool which was very acceptable.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear cr159, Thank you for taking the time to review us. We look forward to seeing you again the next time you visit exciting Branson. Bob W - GM

"Another quality stay"

4
06/10/2016

We have stayed at this location many times. Always appreciate the extra sink and mirrors in the bathroom for getting ready in the morning. Only criticism is the water saver faucets. The water flow is so awful you can't rinse the soap off when washing your hands.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear 241 maryelleng, We're very happy that you like our location so much. We try very hard to maintain our green initiative from recycling to water conservation. If we can assist with a different aerator during your visit please let us know when making your check-in. Thank you for your input. Bob W - GM

"Older property but clean"

3
05/10/2016

Hotel staff very friendly. Hotel is older but clean. Great breakfast especially loved the donuts. Breakfast hostess was extremely friendly and very good at her job. Hotel in good location for activities.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Debra M, Thank you for the kind words regarding your recent stay. I'm very glad to hear that you found the staff to be friendly and our hotel clean. We look forward to seeing you again. Bob W - GM

"Nice hotel with friendly staff"

4
01/10/2016

Have been here many times for several years. Very nice place to come back to. Good location for shows, eat, fun, or going for a walk. No problems with parking weekends and weekdays. Good breakfast with extremely friendly staff

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Norten L, Norway! You just might be the first guest we've ever had from Norway. We appreciate the many kind words you used to describe the Best Western Center Pointe Inn. Our staff loves to serve. We look forward to your next visit. Bob W - GM

"One unpleasent experience."

2
25/09/2016

My wife and I have stayed at the Center Point Inn during our yearly vacation of 4 and 5 days per year for the last 19 years thus spending thousands of dollars at the Best Western Center Point Inn. Being a disabled Veteran, I have found Branson to be a very nice place to visit every year as long as I'm able. The Center Point Inn has always been neat and clean and staff friendly and accommodating. For many years the wireless internet did not work for "outgoing mail" (this year being the first year we could send email). In the past years few of the maid staff we encountered were able to communicate in English, but we were able to achieve our requests. The main situation we ran into this year for the first time was the removal of two new pairs of shoes we had purchased, ,just hours before, from our room. When confronting the General Manager, we were told that there was a Missouri law that held the customer responsible for their own items. The General Manager then called the person that serviced our room and she admitted removing the shoes and said she discarded them in the garbage. The Manager stated that they were not responsible for this action but would reimburse half of the $131.00 and he stated that he didn't have to do that. I find it hard to believe that the "Spirit" of such a law would not be violated in situations such as this. .My concern is to inform others that may stay at this establishment to be aware that apparently the management refuses to take responsibility for the actions of their employees possible negligence, irresponsibility or possible theft even after their admitting to it. In the future we are looking forward to many more trips to our favorite "Veteran Friendly" Branson but we will not stay in any Motel that will not accept responsibility for their employs...... Alan Schmitz

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear wb9cap, When your wife came to the desk and said she was missing some shoes, I started to ask her a few questions. When I asked where the shoes were located, she responded, "In a bag, half on the luggage bench and half on the garbage can." When I spoke with the housekeeper that serviced your room she said she remembered the bag but it was on top of the garbage can. She took it into the hall where she passed her garbage bag off to the maintenance personnel that was making a trip to the dumpster. We immediately checked the dumpster but our Saturday pickup had already taken place. I offered to meet your wife in the middle since the shoes were in a bag on top of the garbage can and the housekeeper perhaps should have checked in more thoroughly. Finding large bags of trash on top of or next to garbage cans in our rooms is a daily occurrence. The statement regarding Missouri law was in context to a statement your wife made about the shoes being possible stolen. I offered assistance with contacting the local police department if she felt strongly about a theft and also stated the law. She declined. We regret that you feel we did not treat you fairly with the 50% split of responsibility. We hope your future visits to Branson brings you the happiness you have always experienced and we certainly hope those visits will be with us. In highest regards, Bob W - GM

"A very pleasant stay"

4
23/09/2016

Great location, right in the center of the theater district. Clean, roomy accommodations. Super helpful and friendly staff. Would stay again. And by the way, there are two pools: one indoor and one outside! Free hot breakfast daily.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear deekrod11, Thank you for the very nice comments and score. I'm glad to hear that you found the staff to be helpful and friendly. We look forward to seeing you again. Bob W - GM

"Best Western - Branson"

4
22/09/2016

Always enjoy staying here. Indoor and outdoor pool with hot tub. Very good breakfast and centrally located on the Branson Strip. It's a little on the pricey side but with the great location it's worth it. Very good steak house on the same parking lot as the hotel which is a plus.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Danny C, Thank you for the nice review and comments. We look forward to your return visit. Bob W - GM

"my stay in branson"

4
21/09/2016

great location, excellent staff will most likely stay on the next trip i believe less is more when it comes to rating anything if my review is not satifactory with what i write than i will continue to type garbl and meaningless text

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Donald K, I'm glad you liked our staff. Blah Blah Blah Blah. We hope to see you again in the future. Bob W - GM

"Not up to reviews."

2
17/09/2016

We were going to stay the weekend but checked out early. 1st our room was dirty, bathroom sink had hair all over it. And one of the queen beds had not been changed. There was mascara on the sheets. The front desk did come up and change the sheets. Breakfast was difficult to find even though we had the map. Thought it was unusual that you had to walk through the pool area to get breakfast. Once we got there it was very crowded...eggs were runny. We want to gift shop for "discount tickets" beware tickets are as cheap or cheaper at the attractions no savings here. We were told the 4 Pack for wax museum was 30.99 but on sale today for 27. We bought tickets at the museum for 25. I will not stay here again

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Kim H, We apologize that we failed to meet your expectations. The Guest Service Agent that replaced the sheet with the pencil point spot did not keep the sheet separately for us to exam. Weekends do get very busy at our hotel for breakfast, unfortunately, everyone tries to eat during the last hour. We are going to remodel the breakfast room next year in an attempt to help with the serving lines. I spoke with the Hollywood Wax Museum that the Pick 4 price for Adults is $27, the same as we sell them at the hotel. A ticket for a lesser amount would not have included all 4 attractions. We hope that you will come back and enjoy Branson. In highest regards, Bob W - GM

"Hotel"

5
12/09/2016

I have stayed here three times and have always had great service. Comfortable beds, friendly staff, great hot breakfasts daily, inside and outdoor pool and hot tubs and great location on the 76th strip.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Roseanne T, We appreciate that you like to stay at the Best Western Center Pointe Inn. Thank you for taking the time to let everyone know about your experiences. We look forward to seeing you again. Bob W - GM

"Good Motel"

5
07/09/2016

We enjoyed our stay. It's not as up to date as I like but it was very clean and service was superior. The kids went to swim and had a blast at outdoor pool. They also have indoor pool and hot tub. It is in a very good location.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Vicki M, We're so glad to hear that you had a great time with us. The staff will be happy to hear that you ranked their service as superior. We hope to see you again in the future. Bob W - GM

"Branson Getaway"

4
06/09/2016

Overall good value, clean, nice motel. Decent breakfast choices (waffles/pancakes, cereal, donuts, pastries, scrambled eggs, sausage, biscuits and gravy). Nice indoor pool and hot tub - with lifts for handicap. We would stay here again if back in town.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear tonyndez, Thank you for the wonderful score and comments. We appreciate that you took the time to review the Best Western Center Pointe Inn. We hope to see you again in the future. Bob W - GM

"Perfect location"

5
06/09/2016

If you want to be right in the center of the action this is the place for you and your family. We loved the options of both an indoor and outdoor pool that is open late. It's a nice clean place with easy access to Branson's finest in entertainment and dining. You are walking distance to Pasghetti's (one of our favorite stops of the trip) and only an evening stroll away from Andy's and the gorgeous Ferris wheel.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Amy P, Thank you Amy for affirming that we are the "Perfect location". We are within walking distance to over 20 attractions and shows, not to mention some very good restaurants. We hope to see you again in the future. Bob W - GM

"Several buildings on a hillside"

4
01/09/2016

Room was clean and very nice. Note: Since Branson is hilly, this hotel has several buildings on the side of a hill. Outdoor corridors. My building had an elevator on one end of the building. If you need to use an elevator, you will be shown where your room is but you will want to ask where the elevator is.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear David V, We also have our main building where the indoor pool and hot breakfast is located, with interior hallways. Our Guest Service Agents are trained to let all 3rd floor guests know where the elevator is. I apologize since they failed to do so. Please come back and see us again. Thanks, Bob W - GM

"Great Branson hotel"

5
24/08/2016

Don't judge a book by its cover, the outside does not do this hotel justice! We stayed two nights & the rooms were very spacious. Free breakfast was good & the staff worked hard to keep it well stocked. The indoor pool was great!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Mandalyn M, Thank you for reading our entire book! Our staff works very hard to make sure each visit is the best it can be. We hope to see you again. Bob W - GM

"Good Branson Location "

4
22/08/2016

Nicely remodeled older hotel in a great location for those who would like to walk to restaurants and activities. The indoor and outdoor pools are small but nice when the hotel is not in peak season. The breakfast room is crowded even when the hotel is not full however. The 'sister property' BW Music Capital Inn is nicer, but this one has a location advantage.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Jim L, Thank you for the kind words and nice score. Our location is definitely a great asset. We hope to see you again. Bob W - GM

"Best Western in Branson Takes Wings"

3
18/08/2016

First trip to Branson. BW was a typical budget hotel. I like BW, always have. The room interior was excellent. Beds were really comfortable. The door to the room was made from some really inexpensive material and had a large, visible gap at the bottom. We would leave the hotel in the morning and come back in the evening and be greeted by flies. Other than that... great.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear matsellah, Thank you for the kind words. We're glad to hear that you found the rooms to be excellent. I have sent maintenance to the room and they realigned the door and the threshold. The door is a commercially rated steel exterior door. Please come see us again. Bob W - GM

"Spacious"

4
14/08/2016

We stayed for one night prior to checking into our condo for the week. Our room was very spacious. The tub was huge. The inside pool area was small, but the kids enjoyed it. Our room had a fridge and coffee pot. Breakfast was nice and had several hot options. In the end this hotel was better than our condo.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Wlh3sjh1, We appreciate that you took the time to review the Best Western Center Pointe Inn. Please come stay longer the next time you visit Branson. Bob W - GM

"enjoyable"

4
14/08/2016

Nice pool and hot tub. Breakfast was okay but the same everyday. Would like to have had fresh fruit like cantaloupe/watermelon/pineapple. Beds were great. We weren't in the room all that much. Would stay again

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Thank you Connie H for the nice score and review. Please come see us again in the future. Bob W - GM

"Not Great, but Very Good"

4
13/08/2016

My family with senior adults and elementary children stayed 4 nights, and found this hotel to be very good in almost all categories given that it is many years old - probably 1960-70s style with remodeling/updates not too many years ago. It is certainly as good as or better than what I expected for this chain of hotels (and age) in a heavily touristed town. The Front Desk was welcoming and provided good information during our stay, and Housekeeping was completely adequate to our needs in keeping with this level/quality of hotel. Our rooms were quiet enough, and we were definitely able to keep it cold enough. Rooms and bathrooms were reasonably clean, but water pressure in lavatories was very weak and adjusting the hot/cold valve as a bit tricky. The quality of breakfast was about as I expected for this type of hotel - waffles, eggs, sausage, cereal, yogurt, bagels, etc.- nothing fancy but more than minimally adequate, even for family members with varying tastes. The only problem we experienced was that the breakfast room was VERY crowded from 9:00 to 9:30 am (when I closed). Extending breakfast hours would be very useful for folks on vacation and who had been to late shows the night before. Because the summer heat and humidity was extreme, the necessity of walking thru the indoor pool area was a bit uncomfortable as was the necessity to find a table in that area (overflow table space from the breakfast room). We only used the indoor pool which was very good - plenty of space for play and seating. The location of this hotel along the Strip makes it very convenient to all attractions and restaurants, especially when using the Gretna Rd and Roark Valley Rd bypass. This location is also close to other useful businesses - we used Walgreens and Domino Pizza a hundred yards away. In cooler weather a person could walk to several closeby venues and businesses. Because of being on the Strip, I was concerned that street noise might be a problem at night, but because the buildings are set back from the street and air conditioning masks noise, we did not hear noise from the street nor any adjacent businesses.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear BulldogUsa, What a well thought out review. We appreciate that you took the time to let everyone know about the Best Western Center Pointe Inn. You have given us some items to work on and others that let our staff know their hard work is paying dividends. We hope to see you again in the future. Bob W - GM

"Great Stay"

5
12/08/2016

They where very friendly and we had a great stay. We stayed there 4 nights and couldn't be happier. It right in the middle of all the shows. Presley's, Mickey Gilleys, and more. The price was right on priceline.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear mohawkman42, We're glad that we met your expectations. Our staff works very hard to ensure that every guest has a great stay. We hope to see you again in the near future. Bob W - GM

"My business stay at BW Center Pointe Inn"

5
12/08/2016

My wife and I were very pleased with our stay. The motel was located in a very good area. All sites, restaurants, and shows were very easy to get to from this location. The motel was very clean and the breakfast was very nice. Because the motel is so large the breakfast area was located a little distance from our room, but was accessible from within the building. I would stay again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Thank you James V. for the wonderful score. We're glad that you found the hotel to be clean. Please come see us again. Bob W - GM

"It met our needs and location was good."

3
09/08/2016

This hotel was adequate meeting our needs for bed and bath. It was clean and air conditioning worked great. The indoor pool was great. We had grandchildren pre- teens. A rather odd thing happened. The free breakfast ran totally out of regular syrup. They had little individual sugar free available. A drug store was right across the street to send an employee across on foot for an emergency regular syrup back Up bottle. That never happened. I guess we should have gone and brought it in and auctioned it off. People were making waffles and pancakes and no syrup unless you can tolerate the aftertaste of sugar free syrup. We would use this place again. We ate breakfast outside of the hotel the next morning. It is adequate and friendly. Location is pretty good. It is by the Titanic Museum. It is with the Montana Mike Steak House.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear countrydrive53, We apologize that we ran out of regular syrup. The breakfast attendant chose not to say anything because our delivery was due that morning and they usually arrive around 7 a.m. We have purchased a large bottle of regular syrup to keep on hand. We're very sorry that we failed to meet your expectations. Bob W - GM

"Good hotel on the "strip""

4
08/08/2016

Our stay at the Best Western Center Pointe Inn in Branson Mo. was very pleasant and comfortable. Great location with easy access to many attractions. Friendly and professional staff. Decent breakfast by the pool. I would recommend this hotel to anyone.

"There's no bar"

3
07/08/2016

It says they have a bar/lounge, well they don't and the Montana mikes closes early. It's an older built hotel, but was okay. The beds didn't smell funny but the bathroom did, and the tub was in need of a good cleaning. We didn't go to the pool because it was always packed every time we looked. People in the room next to us would stay outside of their room late at night and smoke cigarettes, I bet the lady smoked 100 cigarettes and then just left all the butts. The breakfast wasn't the best but also wasn't the worst, if you get there early it's not to crowded. Overall we enjoyed our stay, but would've enjoyed it more with a bar!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear KH420, We apologize if you felt misled by saying we have a restaurant/bar lounge on our property. Montana Mike's is in our parking lot and very convenient for all our guests. Many of our guests enjoy the proximity of a full restaurant and bar on property. Please call the front desk anytime we can fix a problem to make your stay more comfortable. We could have spoken with the smoker and alerted them to a more appropriate area to smoke. Our Executive Housekeeper would have been more than happy to correct the bathroom issue immediately. We're glad you enjoyed your stay and we hope we have an opportunity to make your next one even better. Bob W - GM

"Great Location for Music Shows"

5
05/08/2016

We arrived at the Best Western just after noon on Sunday. Fortunately for us our room was ready so we were able to move right in. The folks at the front desk at check in and check out were quite friendly and helpful. The king room was somewhat dated, but the room was in great shape, and the bed quite comfortable. The free breakfast was standard Best Western, and was as good as usual. The hotel is located within walking distance of several of the music review theaters so that was a bonus. We would stay here in the future.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear kennethsY7291WH, We always appreciate 5 star reviews. It shows our staff that their hard work is paying dividends in guest satisfaction. Thank you for taking the time to review us and we look forward to seeing you in the near future. Bob W - GM

"Great stay in Branson!!"

5
04/08/2016

We found all of the amenities great and we will definitely stay there again when we visit Branson again!! This was a last minute trip and we were excited to find such a good value on such short notice!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Z5069RKsusanc, We're so glad you had a great time while staying with us. We look forward to your return trip to exciting Branson. Bob W - GM

"Anniversary Getaway"

4
02/08/2016

The breakfast area was pretty small and crowded. The staff had a tough time keeping up with the breakfast demand of the guests. The hotel was located in a great area. The staff in the gift shop was very helpful and knew the area quite well.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Russell M, Thank you for the nice review and comments regarding your recent stay at the Best Western Center Pointe Inn. We were very happy to hear that you found our full ticket service to be helpful. We look forward to seeing you again. Bob W - GM

"Clean hotel Friendly staff"

4
31/07/2016

Stayed for one night with family. The staff was very friendly and hotel was clean. Nothing fancy but nice pool (indoor and out) and good breakfast. I would recommend for families visiting branson. It is close to many attractions.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear loomomof2, Thank you very much for the nice score and comments. We hope to see you again in the future. Bob W - GM

"Nice but Not Fancy!"

3
31/07/2016

I feel like we slept great. In Branson we really didn spend much time in the motel. I have a family so we were out and about. We did take part in breakfast daily. The breakfast was really good. They had plenty to go around and the staff was great. They deffinitly need a new waffle iron considering there was quite a line every morning but over all great food. We stayed 4 nights. The rooms are a little 1970's but their clean. The water pressure was non existent in the sink but the shower was great. The cleaning staff was great. Our room was clean every day. The area feels safe and it was very convenient to everything on the strip in Branson. Overall, this is the average motel. We stayed because the price was very affordable and the location was great. Id stay again but I'm very easy to please. Not the best motel on the strip but good experience over all.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear brianandrewstephens, We are sorry that we failed to meet your expectations. We are glad that you slept well and that you found our staff great. We in fact had a waffle maker burn out and we were waiting on the arrival of a new one. We do have 3 buildings at our hotel. I think you would have preferred staying in the interior hallway building next to the indoor pool and breakfast room. The rooms are larger with two queen size beds and most with a second vanity. Please come give us another opportunity. Bob W - GM

"Fun in Branson"

4
27/07/2016

This was a nice motel and very clean. Free breakfast was just OK. Its location makes it very convenient to all of the Branson attractions with two excellent restaurants within walking distance. Only problem was the noise of the air conditioning unit.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Michael W, Thank you for taking the time to review the Best Western Center Pointe Inn. We appreciate your nice score and input. Our maintenance team will listen to the A/C to determine what kind of noise you were hearing and make any corrective actions necessary. Thanks again, Bob W - GM

"clean rooms in the middle of the Branson Strip"

4
26/07/2016

This hotel is located about 1/2 through the Branson strip. The rooms were clean, beds comfortable, and nice variety for their breakfast. This hotel had 2 pools, indoor and outdoor. The internet was down all over but the office but repaired quickly.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Nurse 732, Thank you for the nice score and comments. We were very happy to hear that you enjoyed your stay and we look forward to seeing you again. Bob W - GM

"Never again"

2
25/07/2016

Sorry, but this will be one of my few negative reviews. Usually I just refrain from sharing but I want to be honest and help someone else from the disappointment. Unless you're looking for cheap and a place top lay your head down for the night... Look elsewhere. The room I was in was pathetic, the seal was so bad in the door you could see daylight through the bottom half of the door. You could hear every word said as anyone passed but outside. The faucet was installed backwards so it was hot to the right and cold to the left. They have soap and shampoo dispensers in the shower - I'm sure that saves them money wasted in the individual bottles - but they didn't work well and they both smelled horrible! There property in general was old and run down. Staff in general very nice and outside pool was ok.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Atcruiser, We apologize that we failed to meet your expectations during your recent visit. We only wish you would have phoned the front desk with your comments. We were able to fix two of the issues within 15 minutes. Our maintenance staff recently fixed a leak in room 320 but due to human error, they reversed the hot/cold after completing the repair. An adjustment of the door put it back into square. During the past 3 years, we have renovated all 162 rooms on the property that include new furniture, lamps for improved lighting, carpet, curtains, removal of wallpaper and replaced with fresh paint. We also continue to make yearly parking lot improvements. Once again, we're sorry we did not meet your expectations. Bob W - GM

"nice, clean rooms"

4
24/07/2016

the rooms were clean, the staff was friendly. the soap dispenser in the shower was pretty nice. no more tubes of tiny shampoo and bodywash. i had my do not disturb sign on the door, and they called me later to see if didnt need any towels, or coffee anyway. which i thought was a nice touch. 2 pools, inside one was nice and slightly chilled. not freezing like most places. the hot tub was also a nice temperature. only complaint i have was the continental breakfast. i saw rave reviews about it online, and even the front desk was talking it up. but the eggs were not even real eggs. they were the liquid eggs in a box. and literally it was waffles/pancakes, sausage links, fake eggs, cereal, juice/coffee, bagels/muffins, and yogurt. im thinking there should have been bacon, sausage, eggs, and definitely more than 1 waffle iron. the fake eggs were very salty also. the staff that was bringing more out was friendly though. but not at all worth rave reviews by anyone. but hey, it was free right?

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear nia2tia, Thank you for the very nice review. A lot of people enjoy our shampoo/body wash dispensers in the showers. It is one of our Green initiative items to rid our land fill of thousands of tiny shampoo, conditioner and body wash bottles. I'm sorry that you did not enjoy our breakfast. I would like to point out that they are real eggs that are cooked in a microwave since we do not have a full kitchen. We usually have 3 waffle irons out, I need to look into why you said there was only one iron. We look forward to your return visit. Bob W - GM

"The Best Time"

5
22/07/2016

We had the best time here. I am from another B.W. and only wish it was as great as this one. The staff was so helpful with everything we needed. The Desk clerks are awesome. i really had the best time. I will be back and will send everyone i no up there to u. Again it was so nice in every way we loved it.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Carrie S, Thank you for taking the time to let us know how your stay was. We're glad to hear that the staff treated you well and that you had a great time. We look forward to seeing you again in the future. Bob W - GM

"Nice stay"

4
19/07/2016

Me and my family had a nice time in branson, as old as this town is there are tourist traps every where so be aware. The hotel was clean and staff was friendly. But the breakfast was subpar at best.highly recommend the pancake and waffle house across the street. But overall we had a good time.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Robert R, We're glad you found our hotel to be clean and the staff friendly. The next time you visit us, please give us some input to what you would like to see on our breakfast menu. Thanks for taking the time to review the Best Western Center Pointe Inn. Bob W - GM

"It was an ok stay"

3
18/07/2016

The room was very small. The water in the sink took forever to drain so brushing your teeth or washing your face was a pain because you had a sink full of water in a matter of seconds. Only ate breakfast there 2 of 4 mornings because it was packed and no where to sit. My son stood in line for almost 20 minutes waiting to make a waffle. We went at an earlier time the next morning and it was the same way, but this was on a weekend. Only went to the pool a couple times. It was clean, but the hot tub was closed. Got kinda grossed out when Pasghetti's next door started cleaning out their scraps and all the food came into the pool area. It was cleaned up when we complained, but it was still enough to make us leave the pool. Staff was friendly.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Jackie B, We apologize for not exceeding your expectations. Summertime brings many people to Branson and we do get a little crowded. As soon as we heard about the issue with Pasghetti's, we contacted the manager who took immediate action with his staff. Please give us another opportunity. Bob W - GM

"Great hotel"

5
14/07/2016

We really enjoyed our stay in the best western. Everyone was very friendly, the room was great, the pillows was so soft, the pools was wonderful. the breakfast was great, 5 star all the way. I will be back. Eddie killion

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Eddie, Thank you for the wonderful comments and great score! We definitely look forward to your return trip to the Best Western Center Pointe Inn. Our maintenance department works very hard to keep our pools balanced, clean and inviting. Thanks again, Bob W - GM

"Not great, but not the worst"

3
11/07/2016

The room had an odd smell when we walked in. Kind of a musty, mildew smell. I'm sure some of the suites might be nicer, but we were in a standard, double bed room. The pictures are very deceiving, I thought it looked great in the pictures, but was surprised when we arrived. The man who checked us in was nice. The lady who checked us out didn't seem friendly. She never asked how our stay was and didn't seem happy to be there. We ate breakfast one morning and it was ok, the staff was friendly in the breakfast area.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Alisha M, We regret that we did not meet your expectations during your visit. Many of our guests upgrade to our rooms with two queen size beds that also provide a second vanity in the room. Please give us another opportunity the next time you visit Branson. Bob W - GM.

"Surprised"

5
11/07/2016

I was surprised in the quality of Best Western Center Point. It is conveniently located on the Strip in Branson,MO. It was very clean. My family always stays at Hilton Promenade every time we stay in Branson. We will probably be considering a change now.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Bryan H, It's always nice to hear when we've won over the hearts of a family to make our hotel their choice in Branson. We look forward to your next visit. Bob W - GM

"3 Family Getaway"

5
10/07/2016

This is a Great place to stay. We stayed 5 days. Very clean rooms, has all your hotel needs. Front desk personnel were very polite and new their information. Pool is good size. The only thing I have to complain about is the breakfast. Every day we were there breakfast was the same eggs, biscuit n gravy, pancakes, waffles. Need to change it up some times. Needs to be stocked more often. But other than that it was great. We would stay again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Sassynknwit, Thank you for the very nice review and score. We appreciate that you took the time to let everyone know about our hotel. We've been working very hard on our breakfast offerings and hope to see more variety in the future. We look forward to seeing you again in the future. Bob W - GM

"Good stay"

4
10/07/2016

Location was great for us. Breakfast was good. Helpful staff with purchasing tickets to shows and other entertainment. We did not have any problems here except the parking lot is full and we had a BIG truck, reccomend SUV or car.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Jen E, We're so glad you found our location to be centrally located to all the action. We are within walking distance to over 20 shows, attractions and many good restaurants. Summer does create a busier than normal parking lot for us. Please come see us again. Bob W - GM

"Family Reunion"

5
08/07/2016

We had about 52 guest to stay for the reunion, everyone was very helpful, the rooms were mostly all together. I would go back to this facility again. The swimming pools were very clean and all the kids in our group had a wonderful time. We were able to use the breakfast room for our get to together on Friday night.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Kaylene S, The staff loves when family reunions stay with us. It's always great to see all the laughter and fun. Please come see us again the next time you come to exciting Branson. Bob W - GM.

"Our stay at Best Western, Branson, Mo"

5
08/07/2016

This was an excellent place to stay for the affordable price near all amusements and theatres. We would recommend to everyone. When we return we will definitely stay there again. Everyone there was so helpful and friendly with directions to places.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Mary E, We look forward to your return visit. I'm glad the staff upheld our mission statement of "Friendly, Fantastic Service Always". Bob W - GM

"Great location"

4
05/07/2016

The best part of the Best Western Center Point is the location! Right next door is the Titanic Museum (see my review of this excellent attraction), on the other side is Pasghetti's Restaurant, across the street is the Clay Cooper Theater where the popular Haygoods are currently showing and in the parking lot is Montana Mike's Steakhouse. Within a half mile walk are all sorts of theaters, shopping, and dining opportunities. Believe me, you will appreciate this great location when you can avoid driving on the Branson Strip which can be clogged with traffic just about any time of the day. The hotel itself is an older facility that has been pretty nicely maintained and upgraded. We had a room in the section that connects through interior hallways, with elevators, to the main lobby/breakfast room. That was nice--not having to walk from one of the other buildings. Our building had no exterior doors, but the other buildings do--I have no idea if they also had interior hallways. There are two pools--one was across the way from us, outdoors, and I did not ever go look at it, but the one in our building was inside and very nice! I rarely saw it all that busy, either. There is a workout room and a business center, as well. They have a Branson ticket center there which can sell tickets to local attractions, some at a discount. There are discount ticket booths all over town, and all are pretty much the same. If an attraction has a discount, it has a discount. Check before you buy your tickets. Silver Dollar City has few discounts, but you can buy your tickets at the hotel and avoid the lines at the park. In general, the staff here was very nice and very good. Check in and check out was smooth and friendly. Any questions we asked were answered thoroughly. I cannot say enough about the breakfast room staff. The room was well maintained and both of the women who served us there were incredibly friendly AND efficient. We enjoyed our breakfasts there largely because of them. We had a minor issue with the toilet in our room. Called the desk to report--maintenance was there within 10 minutes. Within 30 minutes the problem was fixed, even though the worker had to go get a part. He was also friendly. Only had one area where service fell down--and that was in housekeeping. At check-in, I noted that the coffee service in our room did not have enough cups and packets of creamer/sugar/stirrers. The second morning, the coffee pot had not been cleaned, the old grounds were still in the coffee holder, and the coffee had not been replaced, nor had new cups been put out. Our towels were replaced and the bed made, but the trash cans were not emptied. The first day there was a little special wash cloth in the bathroom in a dark color that said "for make up" on it--so you wouldn't use the white cloths to take off make up (it stains the white cloths). A nice idea, but that was the only day it appeared during our 4 night stay. The tub was never cleaned out, nor was the sink--I had emptied out a coffee cup and it left dark splashes on the sink that were never cleaned off. The third day when things were still not serviced, I noticed the housekeeping room was open when we passed it on our way to our room in the afternoon. After I entered the room and noted the things not done, I headed back to the closet and found the housekeeper. I explained things not replaced and she got me coffee cups, coffee, etc. I was hoping by the next day it would be better, but it was not. It is surprising, given the outstanding service in all other areas of the hotel that housekeeping was so spotty. They were, however, very friendly, like the rest of the staff. We had a suite. The price differential was not that great and given how long we were staying, we wanted the extra space. The room was very large and had a couch, arm chair with ottoman, king bed, desk and chest with TV on top, small frig and microwave plus 4 drawers with plenty of room for the two of us to unpack. There was an open closet area with plenty of hangers for the two of us. With all of that space, I wish there had been some sort of table--a coffee table in front of the couch would have allowed one to sit there and watch TV and have a place to put a drink. One night after a really long day, we ordered in a late-night pizza for dinner--had to use the ottoman as a make-shift table and I had to set my beer on the floor. But that was the only complaint with the furnishings. The bed was very comfortable with pillows of varying degrees of softness and nice linens. This is an older room that has been refurbished. As such, it suffers from a major issue with old rooms in this modern age--a lack of electrical outlets for charging!!! The bed tables did not have handy outlets to plug in cell phones. I like to keep my cell phone by me at night in case someone calls or I need to make an emergency call, so I want an outlet there. The desk had a lamp with outlets on it (not USB outlets, just electrical ones), but that only managed two devices. We also had my mobility scooter and had a lot of problems finding a way to plug it in. I wish hotels would put a charging center into rooms! I read a hint that said to travel with a small power strip--not a bad idea. The bathroom in this suite had a jetted tub which was huge. it was the largest tub I have seen in a hotel room and it took way too much water to fill it up--and it was a combo tub shower. Water pressure is fairly low in both the tub/shower and the sink. The tub worked well once it was filled up, but I felt guilty using it as it took so much water. The other oddity was the toilet area. The toilet was set off in a VERY narrow closet like part of the room and I do mean narrow. It was quite awkward to use. Wifi is really slow. I was trying to do some research for my job and ended up using my 4G rather than hotel WiFi most of the time. Both of our phones and tablets just crawled and often timed out before making connections. That was also a problem in the breakfast room where we also tried to use the service. Free WiFi that does not work well is not much of a perk. I do want to point out that we had a suite. I looked in rooms being cleaned that were regular hotel rooms and did not feel that they were roomy--they seemed to just be normal rooms. We also did not get an ADA room this time like we usually do. I wanted the larger room for our extended stay. I have more mobility than many of my fellow ADA guests would have. We have our own portable shower seat and a truck with lots of room. This suite would NOT be suitable for most ADA guests. I can climb a few steps--this was necessary to use the jetted tub/shower. They had great grab bars on this, BTW. I have no idea how large the ADA room is in this hotel, but the pictures I saw of the bathroom indicates it is adequate. Breakfast was pretty good--they had both a pancake and a waffle baker and the best part of that was a choice of three batters--the plain batter, plus a blueberry batter and an oatmeal batter--an excellent choice if you are looking for a rather healthy choice. They had scrambled eggs every morning, along with a meat choice. Two mornings it was patty sausage, one time we had Canadian bacon, and once link sausage. The sausages were good, but what they called Canadian bacon was pathetic. It reminded me of some sort of low-end lunch meat. It was thin and relatively flavorless, not even tasting very salty. There were biscuits and sausage gravy each morning--fairly tasty version of this standard. The selection of cereals in included a wide variety for a family--some children standards plus raisin bran, but also things like Kashi and granola. There was yogurt and fruit cups, boiled eggs and a variety of breads and muffins. Coffee was very good, hot, and had real half and half to put in or milk. Several juices were offered. I cannot imagine a family not finding something there for a breakfast--we ate 4 times and did not get bored with the offerings--and as I said before, enjoyed the service immensely! I recommend this hotel, mainly due to the great location and super friendly service. With the rest of the service being that good, I would expect management will address the housekeeping issues--perhaps a check list or maybe a housekeeping supervisor who makes spot inspections.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Bkwrm, Wow! This is the most through review I've ever seen. I will be sure to let Casey and Christine in breakfast know how much you appreciated their service. I'm very glad you brought to our attention your housekeeping experience. I've gotten with our Executive Housekeeper and begun a retraining procedure for the housekeeper responsible for your room. The room inspection should have noticed the lack of coffee cups and stir stick packets. Thank you for your input and the wonderful review about the Best Western Center Pointe Inn. Bob W - GM

"Very Clean and Pleasant Staff"

5
05/07/2016

We would recommend this motel for their professionalism and the rooms were remodeled. I stayed in a lot of rooms and would definitely stay here again. Branson has a lot of competition with motels, this one is centrally located and right on 76 so you can hop on and off to go to great restaurants and shows.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Jayne B, Thank you for the nice comments and fantastic score. We appreciate that you took the time to review the Best Western Center Pointe Inn. Please come see us again in the future the next time you visit exciting Branson. Bob W - GM

"Vacation "

5
04/07/2016

Had a blast will be doing it again real soon luved it can't wait to doing again didn't know Branson was that big wish we had more time 4 days isn't enough time next time we staying a week There was so much to see an do I loved the hotel it was awesome breakfast pools hot tubs I loved it all I definitely give it a thumbs up

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear TammyWright3, Thank you very much for the wonderful score and comments. We hope to see you again soon. Bob W - GM

"Nice Hotel"

4
30/06/2016

We stayed here for 6 days many years ago. It was very close to all the attractions. The room was nice and clean. The only thing was the breakfast looked very uneatable. We eat at a nearby restaurant for breakfast. Over all it was a nice plane to stay.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Joerenard305, Thank you for the nice rating. Our hotel and Best Western has worked very hard on upgrading our breakfast during the past year. We now have topping bars for oatmeal, yogurt and waffles/pancakes that include fresh fruit compote, nuts, whipped cream and other items. We have included healthy cereals such as granola with raisins and Kashi. We also include gluten free rice cheks with Almond milk available. Our eggs are real eggs and served with a choice of sausage or Canadian bacon. We hope you'll give us another opportunity. Bob W - GM

"OK"

3
29/06/2016

Traveling with girls softball team. Room was ok,beds were double and since we are seniors they were not the most comfortable. Housekeeping was efficient and friendly the front desk was helpful and friendly as well. Girls enjoyed outdoor pool. There was an indoor pool also but they preferred outside. The size of room was standard with two beds and there were four of us, so not extremely roomy. We did have a microwave and refrigerator which was nice. Floors needed to be cleaned and food (chips) at edge of bed that should have been swept up. Breakfast area too small and crowed. We only ate once of our three day stay. Food typical hotel free breakfast.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear L G D, We are sorry that we did not exceed your expectations. The staff does appreciate that you took the time to respond and let us know what we can work on. We're glad that you found the staff to be friendly and helpful. We do have larger rooms in our main building that are roomier with larger beds but your group chose the smaller beds for economy. Please give us another opportunity in the future. Bob W - GM

"Great Place to Stay"

5
28/06/2016

We had made reservations well in advance of our stay. We got to the hotel a bit early and our room was ready. The staff was very friendly and courteous. The room was beautiful and nicely appointed. The bed was so comfortable that I got the best night sleep here that I got for the entire vacation. The locations of the hotel was wonderful. We ate dinner next door at Paschetti's Italian and then saw the Buckets and Board show next door at the Starlight Theatre. For us, the hotel was in the perfect location for what we wanted to do on our one day in Branson. The breakfast was great! They had chocolate chip cookie pancakes that my daughter drooled over. The eggs, while out of a box, did come with sides like salsa and cheese which made them ok. The pool area was clean and smelled of chlorine. We didn't use the pool because we didn't have time, but it looked very inviting. All in all, this is definitely a hotel I would recommend. We will be staying here again for our next trip to Branson.

"Would not recommend "

2
27/06/2016

About the only good things I can say is the location is nice and the breakfast is good. Breakfast staff was amazingly nice. We had a do not disturb sign up the day after arrival to rest. Room service called and confirmed but then nothing. No one ever came back to clean, fresh towels came the evening before checkout. Glad we brought some of our own. Said they had wifi, but it always said no Internet open or authentication failed. Couldn't use at all. I don't think we will stay here again....

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Williams3217 I want to say thank you for staying with us. I am extremely sorry that we did not meet your expectations on your recent stay with us. Out of respect to our guest, we will not clean any room that has a "Do not Disturb" sign on the door. At the end of the day, Our head housekeeper will recheck all rooms that had a "DND' sign on it. If the sign is still there, we will call the room and leave a voice mail advising that if you need anything, (i.e. towels, sheets, trash emptied) please call the front desk and they will accommodate you. We did have an issue with our internet that we had to call in an expert to fix. The problem has been solved. We hope that you will give us another chance to meet you expectations next time you visit Branson Missouri. Please call myself or my Assistant Manager directly. Bob Williams Best Western Center Pointe Inn

"The best staff!!"

4
26/06/2016

We had a very nice room in this older hotel. Everyone there was so friendly and accommodating. They have a great, central location on the strip. The breakfast was terrific and our grandson had a great time in the pool. We found the room neat and clean, having all the amenities we hoped for. We'd stay there again. For this trip, the staff went above and beyond normal tasks when an important item was inadvertently left behind when we checked out. The front desk, staffed by Gretchen and the head of housekeeping, Heather went out of their way to be accommodating and did find the item, which had significant financial value. We SO appreciate their honesty and desire to help us find this item. Thank you, thank you!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear iltraverlerjax, Gretchen and Heather were very happy to find your missing items for you. Thank you for the very nice review. Our staff works very hard to make every stay the best it can be. We hope to see you again in the future. Bob W - GM

"Did not honor email confirmation rate"

2
20/06/2016

When checking out of my room, the price that was on my email confirmation was not honored and they charged me a higher price. I will not be back because of GM on duty's attitude and not being willing to honor my email confirmation. The GM said that the rate on my email was a glitch in their system. I stayed 3 nights there and the total difference would be $24 plus tax for all three nights combined. Totally unprofessional. We could have stayed several other places cheaper but I thought I was getting a great deal with my room rate on my confirmation. Not a good deal after all.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear melissao273, As we discussed at checkout, you were here with a sports team under a signed contract rate. When we discovered a software glitch that sent out a rate under the contracted rate, we immediately made contact with the team leader that signed the contract for your team. She assured us she would let everyone know that the rate would be the one she verbally told everyone and not the rate on the confirmation. This rate was once again verbally mentioned when you called to make the reservation. I apologize for the misunderstanding.

"Great Branson Stay"

5
20/06/2016

We have stayed at this hotel for several years on our trips to Branson, Missouri. It is centrally located to all of the best attractions. The hotel staff is always helpful and friendly. It is always well maintained and clean. The breakfast is always good and the breakfast area always clean and well stocked. It is a great value and great place to stay for any size family.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Charles, Thank you for taking the time to review the Best Western Center Pointe Inn. We appreciate the many kind words and great score. We look forward to seeing you again in the future. Bob W - GM

"Location Location Location"

3
19/06/2016

We did a mystery deal on Priceline and this is the motel we got. If you want a place with a great location this is it. Walk to everything - food, shows, go-carts, pharmacy. Its an older complex that has been freshened up (I guess that's how I'd describe it) Beds are so-so as far as comfy. I do like the pillows. Each bed gets 4 pillows. You get a fridge and microwave which is nice. In our room the shower had a shower gel and shampoo dispenser. Pools are about medium in size and hot tub at each pool. They do provide pool towels And the pools are open to midnight. Theres a lil gift store on-site. And they have an elevator in case you cant do stairs. Staff is friendly. The entry to all rooms are from the outside. Not my favorite as you can hear people walk by and the maid cart etc They do offer ticket voucher for shows but I prefer The Purple House (Branson 2 for 1 tickets) It does have free wifi -- if you leave the area you'll have to sign in again every time you leave and come back (at least we had to) My only negative opinion is the ac/heat unit --- I'm a light sleeper so you hear it every time the ac kicked on and then off and then on and then off etc etc --- I even had a fan but it didn't cover the sound of it. Otherwise, this place will meet all your needs. Keep in mind traffic in Branson can be terrible on hwy 76 -- so you will like the convenience of walking to places.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear hamccormick, Half of our hotel has exterior doors and half of the hotel has interior doors with interior hallways. Our interior hallway rooms are larger with two queen size beds in the building with the indoor pool and the breakfast room. Please give us another opportunity the next time you visit Branson. Bob W - GM

"Location was excellent"

5
16/06/2016

Nothing fancy but a clean hotel. Basically a very good value with a good complimentary hot breakfast. It was quiet and the bed was comfortable. Free wiifi was great. We didn't use the indoor pool but it looked inviting. Also the hot tub. But we were gone most of the time and didn't really spend a lot of time at the hotel.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Darlene E, Thank you for the wonderful score and comments. We appreciate that you took the time to review the Best Western Center Pointe Inn. Our fabulous location within walking distance to over 19 shows and attractions is often mentioned in our reviews. Thank you and we look forward to seeing you again. Bob W - GM

"Great, convenient place to stay!!"

5
15/06/2016

Our rooms were clean. The mini-fridge, microwave & hair dryer all worked. I had no problems connecting to the free wi-fi & it worked a lot better than it has at other places I have stayed. The indoor pool & hot tub were great. I did not try out the outdoor ones. I loved the free breakfast (especially getting to make your own pancakes & Belgian waffles), but it did get a little crowded. Check in/check out was a breeze. Great, convenient location. We were able to walk to every attraction that we wanted to go to besides Branson Landing. I was also able to purchase ticket vouchers to all of the attractions that we wanted to go to in the hotel gift shop. The tickets were not any cheaper, but I did like getting & paying for everything at once & knocking one of the biggest expenses out of the way. My only complaints are: If you do have to drive anywhere, it can be difficult to pull out during heavy traffic times (anyone who has seen heavy traffic on the Branson strip knows what I am talking about & this hotel is right in the middle of the strip), but courteous drivers always let me out & the part of the hotel that we stayed in required your room key to open the outside doors to the hotel & sometimes my key did not work too well. Overall, I thought it was a great place to stay & my experience was positive. This will likely be my "go to" place to stay in Branson

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Laura O, We appreciate that you chose to stay with us. We appreciate your feedback and we want to let you know that our maintenance staff thoroughly checked all the exterior doors on the property. We hope to see you again in the future. Thanks, Bob W - GM

"Good Best Western in Branson"

4
15/06/2016

Good location, much to do within walking distance. 10 Min. from Silver Dollar City. Very nice staff, clean rooms, right price. Asked a few key questions at check in to give us the best price possible.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear roberttimothyc, Thank you for the nice score and comments. It's always nice when our guests take the time to let fellow travelers know about our hotel. We hope to see you again the next time you visit exciting Branson. Bob W - GM

"Just what we ordered"

5
14/06/2016

Comfortable and very clean stay. Very professional staff. Younger members of family enjoyed pool being inside and also the hot tub. Breakfast had a great variety. We requested adjoining rooms and were very pleased that we were set up on 1st floor with no luggage hassle.

"Not up to BW standards"

2
12/06/2016

This is a motel which they have tried to upgrade without much success. Dark rooms, questionable cleanliness. Location is excellent and breakfast was very good. We had reservations for 6 nights and checked out after the first night.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear AZCruisers, On behalf of the entire staff, I apologize that we did not meet your expectations. All 162 of our rooms have been totally renovated with new furniture, carpet, curtains, fresh paint and amenities over the past 3 years. We wish you had talked with us before leaving so we could have fixed the problems you experienced. We have many different room types and locations and feel assured we could have found the perfect room for you. Bob W - GM

"June Trip"

3
11/06/2016

Loved the location and the pool. My main problem was it took so long to clean our rooms. We went out every morning at 8:00 am and at 3:00 when we returned the bed had not been made, clean towels were not left or the trash had not been picked up.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Rick R, I have written to you directly and responded in greater detail in another email. We apologize that we did not clean your rooms in a timely manner. We hope that we will get another opportunity to host you in the future. Bob W - GM

"Wonderful hotel "

5
07/06/2016

This was the wonderful hotel. The room was newly remodeled. Pools were nice (outside one was still cool). But the best part was the breakfast. Not just the food but the wonderful woman who worked it. Her name is Casey. She really went above and beyond what I expected. Everyday that we were there she was working with a smile on her face greeting everyone that walked through the door. Thank you so much!!!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear pslms082275, Thank you for your great review! I'll be sure to let Casey know how much you appreciated her excellent service. We look forward to seeing you in the near future. Thanks again, Bob W - GM

"Quick Trip"

5
06/06/2016

We had a car show to attend and upon looking at reviews we chose this motel. The room was very clean and comfortable and the location to everything was good. I would recommend it. We will stay here again whenever we are in Branson.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Barbara O, Thank you for the very nice review. We're glad that you found us clean and comfortable. One of our best attributes is that we are within walking distance to over 19 shows and attractions. Thanks again. Bob W - GM

"Best Western Motel"

5
29/05/2016

Wonderful motel! We enjoy staying at this place whenever we go to Branson. It's close to Silver Dollar City and conveniently located next to Dollar General (incase you forget to pack something). It has a nice indoor pool, continental breakfast, shuttle to SDC, a laundry room and s game room.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Clyde Z, Although we like to think we also have a nice indoor pool, full hot breakfast, laundry room and game room, we are not the Best Western that is next to the Dollar General. We are in the middle of the entertainment district in Branson next to the Titanic Museum and over 19 shows, attractions and wonderful restaurants. Bob W - GM

"Excellent Location"

4
29/05/2016

This hotel is located close to all the major attractions in Branson. The hotel is clean, has a friendly and courteous staff. Rooms are cleaned daily with clean linens. Only thing I could find to complain about was one of the breakfast items. Powdered eggs were on the line instead of real eggs. However this would not discourage us from staying there again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Chris D P, Thank you for the wonderful review! We appreciate that you found our staff courteous and our hotel to be clean. Our eggs are not powered eggs, but they are made in a microwave since we do not have a full kitchen. We are sorry that you they were not to your liking. Bob W - GM

"Vaca "

4
28/05/2016

We had 11 people staying in our group and had no major issues. The rooms are very clean, pools nice and price was good for us. The only thing we didn't like was the breakfast, but not a big deal to any of us. Would for sure stay here again and will recommend it to anyone.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear stph3c, We're so glad that your group of 11 enjoyed their stay with us. We have been working very hard to change our breakfast to a more healthy, larger selection offering. We now have gluten free cereals as well as our new make your own oatmeal, yogurt and waffle bars. We look forward to seeing you again in the future. Bob W - GM

"Great value for your dollar"

5
27/05/2016

The family suite was large and ample for our family of 5. The staff was helpful, the complimentary breakfast offered a lot of options, the pool was large and very clean with a lot of seating areas, the internet was available. it was very good value for the money we paid and right in the middle of activities.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Julie J, Thank you for taking the time to review the Best Western Center Pointe Inn. We appreciate that you took the time to let people know about our family suites and amenities that we offer. We hope to see you again in the future. Bob W - GM

"Awesome hotel"

5
26/05/2016

Stayed in the king suite and it was everything we expected plus. We stayed weekend before memorial day and it was great, travel wasn't as busy as after, so easy in and out. The room was right next to the pool area. Easy in and easy out.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear cherylw710, Thank you for choosing to stay with us. We look forward to seeing you again in the future. Bob W - GM

"Love Center Pointe Inn!"

5
25/05/2016

I have stayed at Center Pointe Inn on 4 separate occasions. Each time, the staff has been friendly and helpful, the rooms clean and stocked, the breakfasts good and the kids liked that there is an inside and outside pool. The hotel is situated on HWY 76 on the west end. Which I like as the traffic is not as bad as in other areas. I love my stay each and every time.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Tamothy C, We love repeat guests! It lets us know we are doing something right. Thank you for commenting on the friendly staff and clean rooms. We look forward to your 5th visit to the Best Western Center Pointe Inn. Bob W - GM

"annual branson trip"

5
25/05/2016

Enjoyed this hotel as it was within walking distance to shows we were seeing. Was good location to get around town for other things too. Had some restaurants within walking distance. Could sleep very well as were in the back out of way of other guests and traffic.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Nancy E, Thank you for taking the time to review the Best Western Center Pointe Inn. Our hotel is within walking distance to over 19 shows and attractions, not to mention some great restaurants also. We look forward to seeing you again in the future. Bob W - GM

"Clean room. Great location"

4
23/05/2016

Stayed at Center Pointe May 20-22nd. Room was clean & had good sized fridge. The location is good for easy access to tourist activities. Didnt use the pool. Did eat breakfast one day. Plenty of food choices. Staff was great. I was given the military discount when I checked in that the Best Western rep on the 1-800 number told me was unavailable. I thought the bible with the Strangers Prayer was a nice touch in today's PC world. Would def stay again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Mark P, We're so glad you a good time while staying with us. Our staff works hard to provide a clean, safe and friendly environment. Please come see us again the next time you visit exciting Branson. Bob W - GM

"Would stay here again."

4
22/05/2016

Great service at check in, reduced rate to what Trip Advisor quoted. We wanted quiet and the front desk gave us a good room. There was some outside car noise, but not too bad. The room was clean, and all was in working order. My only minor complaint was the amount of light that came in around the curtains the next morning, but I tucked the curtains onto the window ledge and fixed that. (I have issues with seeing light and waking up) My husband and son had the breakfast the next morning which was complimentary. We would stay here again. Free wifi but it was very slow.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear bevluck45, We're glad that you had a good time while at the Best Western Center Pointe Inn. It's nice to hear that you found the room to be clean and in good working order. We look forward to seeing you again. Bob W - GM

"Nice clean hotel on the strip!"

4
21/05/2016

We have stayed here a couple times. It is always clean. Has the indoor pool and hot tub. The stay includes a nice breakfast. The staff is very nice and helpful. It is on the strip and a good location to most things in Branson,Next to the Titanic.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear lucylin07, Thank you for being a repeat guest. Our hard working staff loves when people use terms like "clean", "nice and helpful". It helps them to understand that they are upholding our Mission statement of "Friendly, Fantastic Service Always." We look forward to seeing you on your next visit and please let us know what we need to do to earn the 5 out of 5 rating. Bob W - GM

"Room "

3
20/05/2016

It was nice room with refrigerator and micro. The breakfast was good. The price was alittle high as other hotels were running specials but nice room anyway. Loved Sight and Sound- Moses and murder mystery dinner theatre. Go to 2 for 1 purple house for cheaper tickets! Great deal!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Tammie G, Thank you for taking the time to review the Best Western Center Pointe Inn. We're glad that you enjoyed some of Branson's wonderful shows. We feel like we are very competitive with other franchise hotels in the area with the amenities that we have to offer including our full hot breakfast. We hope you will consider staying with us again. Bob W - GM

"Clean & inviting "

5
19/05/2016

We requested a room by the indoor pool for the kids & they tried very hard to accommodate us... the room was clean, breakfast was good, & staff was friendly what more could I ask for. Right on the path to all the fun in branson

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Jeremy E, We're glad we could accommodate your request to be near the pool. Our staff does the best they can to handle each request as accurately as possible. We hope to see you again in the future. Bob W - GM

"Nice & Clean"

4
19/05/2016

This is a nice hotel for the money. The rooms were clean and the indoor pool was nice. The breakfast was a typical hotel breakfast. The front desk staff was friendly and helpful when we wanted to extend our stay. We would definitely stay here again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Justin L, We love to hear that our guests want to become return guests. We're glad that you found the staff to be friendly and helpful. We look forward to seeing you again in the future. Bob W - GM

"Very nice!"

4
19/05/2016

Spent 2 nights here. The room was just fabulous! The breakfast was good. Have a pool,but did not use it this trip. Many shows & places to eat within walking distance of motel. I would definitely stay here again!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Tinker58, Next time we hope you get to enjoy our hot tub and indoor pool or maybe even our outdoor pool. Thank you for taking the time time to review our hotel. Bob W - GM

"Great stay"

4
19/05/2016

Very satisfied with this hotel and the room rate we got. Right in the middle of everything. Very clean, fairly spacious with good amenities for the price. Indoor pool area was clean and hot tub was wonderful.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Keith L, We're very happy to hear that you found our hotel to be very clean and very convenient to many shows and attractions. We hope to see you again. Bob W - GM

"Clean hotel, nice pool, super nice and helpful staff"

5
18/05/2016

When you pull up to the hotel, it may look a little like a motel. Don't let that fool you. I travel for business so I've stayed in some very upscale hotels. This is all around a great hotel. I have called directly to make my reservations both times I've stayed there. The service is excellent and friendly. You aren't just transferred to a reservation line like most hotels. Customer service like this just doesn't exist anymore. The rooms are super clean and nice. Really. I'm not talking about nice for lower star hotel standards. I'm talking about nice. LIke they were almost identical to an upscale hotel at Branson Landing. The breakfast was awesome as a free breakfast. Scrambled eggs, bacon, donuts, biscuits and gravy... The pool is nice, but on the small side. Hot tub was excellent. The only drawback and most might not see this as a drawback is that you are ON the strip. So if you plan on going anywhere after 10am, you are going to encounter some traffic. I also wouldn't recommend Montana Mike's steakhouse next door, although that is just my opinion. They have no affiliation with the Best Western. I feel like a hotel snob most of the time, but please just give this place a try. You won't regret it.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Beth S, Wow! Thank you for the wonderful comments. Our staff gets energized when they see comments like yours. We appreciate that you took the time to let fellow travelers know about your experience with the Best Western Center Pointe Inn. We hope to see you again in the future. Bob W - GM

"Silverdolar city trip"

5
18/05/2016

Very accommodating. Called for a room next to the pool. We was directly beside it. Very clean pool and hot tub. Rooms fairly updated and at $100 a night you can't beat it for a clean bed!!! All amenities microwave coffee pot fridge & Hot bfast !!will come back!

"Center Point Best Western at Branson Mo."

5
09/05/2016

overall a very pleasant place with extremely helpful staff. My wife left her key in the room and they gave her a new one and checked to be sure she got back in. Breakfast staff was very helpful and very pleasant. highly recomend this hotel and definitely would stay there again

"Great time"

5
09/05/2016

We had a very good time. I loved the breakfast and pool areas. We will definitely use Best Western Branson again. The location could not be better for getting to Silver Dollar City and walking on the strip at night.

"Great stay!"

5
07/05/2016

Great place of stay! Room was very big and spacey enough! Bed was comfortable and loved all the mirrors the room had. Staff was very friendly! We would definitely recommend BW and would come back!!! Breakfast had a variety of stuff as well!!.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Mayra G, Thank you for the wonderful review of the Best Western Center Pointe Inn. I'm so thankful that you found the staff to be friendly. It means that they are all leaving our mission statement of "Friendly Fantastic Service Always". Please come see us again. Bob W - GM

"Excellent place to stay, great price."

5
04/05/2016

Very clean, modern, great in room internet, great exercise room and quality hot breakfast. We stay here whenever in Branson. Good price for quality room. Excellent restaurants and shows within walking distance.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Greg K, Thank you for taking the time to let everyone know about the Best Western Center Pointe Inn. We are within walking distance to over 19 shows and attractions. Thanks for the kind words and we hope to see you again in the near future. Bob W - GM

"Centre Point Best Western Inn"

5
03/05/2016

Beautiful rooms! Very clean! Everything you need! Great staff! Very friendly and great service! Wonderful breakfast! We have stayed a few times and this is our #1 choice when we visit Branson, Missouri !

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Leana O, I'm so glad that you find our staff to friendly and our rooms beautiful. The staff does work very hard to make every visit wonderful. We appreciate the nice comments and look forward to your next visit. Bob W - GM

"Southern hospitality at its finest!"

5
02/05/2016

Stayed 4/28/16 thru 4/30/16 and was very pleased with hotel. Staff were absolutely wonderful and we even had a call from housekeeping around 5pm to ask if we needed anything before they left for the night. The location of the hotel is in the middle of everything and our room, though a few feet from the parking lot, was very quiet and clean. The breakfast was more than I expected. The only downside was that the tables were occupied and had to wait a few minutes to grab one but that is no fault of the hotel staff, we just picked a busy time of morning to eat. We will definitely be using this hotel again. The room has some minor wear and tear (shower had a crack in it) but that is to be expected of a busy hotel located on the Branson strip. This was our first trip to Branson and the hotel stay alone will bring us back. Thanks for making our long weekend so wonderful!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Erin M, Thank you so much for taking the time to review the Best Western Center Pointe Inn. Your comments help infuse confidence into the staff because they know what they are doing really matters. We appreciate that you let us know about the crack in the tub so we can get it repaired quickly. We look forward to seeing you again. Bob W - GM

"Two nights with little sleep"

3
01/05/2016

The beds were extremely uncomfortable. The breakfast was so typical. Location is excellent you can easily walk to a number of shows and restaurants, It is a motel with rooms to the outside. People smoking outside made it bad

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear JimK761, We're sorry that you did not find our beds to be comfortable. We understand that bedding is a very personal preference and ours did not suit your needs. We have an equal amount of interior hallway rooms as we have exterior hallway rooms. All 162 of our rooms have been refreshed with new furniture, carpet, tile, curtains, and flat screen TV's during the past 3 years. We are very proud of our breakfast and the many options we offer. Make your own waffle bar or oatmeal bar, scrambled eggs and sausage, cereals including granola and gluten free cereal. Fresh fruits, yogurt and much more. In highest regards, Bob W - GM

"Horrible smell in rooms- had to find different hote"

1
30/04/2016

Checked in and went to room. It had a horrible musty, smokey smell. Went to front desk and they put us in a different room but it had the same smell. Manager explained it is a product they used to neutralize the odor in rooms. Whatever it was, I nor my children could handle the smell. We left the hotel and went some where else. If you do not like a stale, musty, smokey smell, then go elsewhere. It was gross!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear smverossi, On behalf of the entire staff of the Best Western Center Pointe Inn, I deeply apologize that your stay was less than perfect. The two rooms that you went to were both totally stripped down to the bare concrete walls and given new paint, new tile and new carpet during the month of March 2016. I took 3 different people to the rooms and we all agreed the smell was the fresh paint and the gasses from the new carpet. I completely understand that to some people these are not pleasant smells. It hurts that we received such a low score for doing the right thing, refreshing all 162 of our rooms during the last 4 years. I do understand however. I want you to experience why the majority of our reviews receive scores of 5/5. Please contact me directly. Bob Williams - General Manager

"Week day get away"

3
29/04/2016

Jumped thru hoops to book room thru an agency! Requested ground floor room got a room on 3rd floor (did have an elevator) looking forward to pool and hot tub but didn't use the eve was cool pool in another building clean comfy rooms good breakfast price was ok but probably won't stay here again

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Donna Dennis V, I always suggest that people call the hotel directly before using a third party site to book a reservation. Often the third party site can not answer specific questions regarding the hotel so they can't offer the exact room you're looking for. We would have been able to place you on the ground floor, (the room type you selected is not on a ground floor) and we would have been equal or very competitive to the rate you booked. We were glad to hear you found the room to be clean and comfy. Please give us another opportunity to show you why most people rate us 5/5 stars. In highest regards, Bob W - GM

"Bransons Best Hotel for Groups"

5
28/04/2016

Always take our group here every year. The BEST location in Branson. Updated, clean and well kept. Walk to Montana Mikes and Pasghettis, Haygoods or the Titanic. The hotel does their best to attend to every need. Would highly recommend this hotel to anyone.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Kim H, We're so glad you bring your group here every year. We appreciate that you notice how hard our staff works. We look forward to the next time you visit exciting Branson. Bob W - GM

"Simply amazing!"

5
26/04/2016

My husband and I stayed there from Fri thru Sunday 4/22-4/24/16 for our honeymoon. The room was beautifully designed and was so comfortable. The indoor pool and hot tub was fantastic! (Even equipped with handicap accessible lifts to both the pool and hot tub) Room had a couch and recliner with king size bed! Hotel features full breakfast from 639-930 a major plus! The staff was great from reservations, to check in, and check out! We'll definitely book here again!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Threasa J, We were so glad that you chose to stay with us on your honeymoon. Our staff works very hard to make every visit a special one. We look forward to your return visit and once again, Congratulations!! Bob W - GM

"Wonderful hotel"

5
23/04/2016

We had our Motorcycle Club's International Officer's Convention in Branson and used this hotel for lodging. Very friendly staff, comfortable, clean rooms. Helen took care of our group with ease. If we ever get the chance to go to Branson again I would happily stay here again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear riderchik, We had a great time hosting your Motorcycle club at the Best Western Center Pointe Inn. I'll be sure to let Helen know how much you appreciated her efforts. Thank you for taking the time to review our property and we hope that we will see you in the future. Bob W - GM.

"Convenient & comfortable"

4
23/04/2016

Recently went to Branson for a fun couple of days. The Best Western Centerpointe Inn was very close to the activities that I wanted to do. The hotel staff (except for the gift shop employee) were very helpful, friendly, and very nice. My room could have been a bit more cleaner, but the sheets were clean & fresh. Breakfast was included each day, and there were plenty of choices. Eggs, sausages, pancakes or waffles, fruit, cereal, yogurt, bagels, muffins, if you left hungry it was your own fault! Decent place in a convenient part of town.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear royalbeatle, Thank you for the nice score and comments. I will definitely look into the comments that I assume cost us the fifth star. We're glad to hear that overall the staff was helpful, friendly and very nice. We hope to see you again so we can earn that fifth star. Bob W - GM

"Nice rooms great breakfast"

4
21/04/2016

Room was very nice clean shower was adjustable. Booked room on here for one night asked in office to extend after negotiating for the same rate. Breakfast was plentiful and very good. Lots of choices and extra friendly staff. Onsite ticket agent was nice but didn't know all the ins and outs of shows as you would expect. Told me a show wasn't playing when it was and then she couldn't get me tickets as it was over phone and she didn't get credit. I would recommend in future.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Raretraelo, We're so happy that you found the hotel to be clean and all the staff friendly. I am a little taken back by your ticket agent comment and can assure you I will be addressing the situation. Please come see us again in the future. Bob W - GM

"Newer and very clean"

5
21/04/2016

Newer, very clean and very comfortable. I appreciated the clean floors and the separate sink with mirror. Excellent value for the price. A great steakhouse on the site and across the street from the Clay Cooper theater.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Gary B, Thank you for the wonderful comments regarding your recent stay with us. So many chose the Best Western Center Pointe Inn because of it's central location and walking distance to so many attractions, theaters and restaurants like Montana Mike's Steakhouse and Clay Coopers Theater. Please come see us again. Bob W - GM

"Very nice!"

5
20/04/2016

We actually didn't stay here. We stayed at the campground behind this. My brother lives in Ok. and us in WI. He met up with us and stayed here so we could spend time together. They were extremely nice about letting us come over and visit and use the pool so we could be together since the weather was to cold at night to sit at the campground outside. I also made a Easter dinner and they let us bring it over to the hotel and use the breakfast room so we could eat together. Thank you so much for letting us have this family time together. The pool and everything else was very nice and clean. Excellent management and staff!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear mOm10, Family is very important to us as a staff so we were more than happy to allow you some family time with your loved ones. Thank you for taking the time to share your experience. We hope to see you again in November so you can cook us all a Thanksgiving dinner!! Bob W - GM

"Epitome of Hospitality"

5
18/04/2016

The moment we entered the hotel, we were treated as if the entire staff was there to make us feel welcome. Everyone from the front desk to housekeeping went out of their way to ensure our stay was satisfying. The rooms were well equipped, clean, and relaxing. The pool area had plenty of towels and was open late enough for us to unwind after a day of sightseeing but not too late that it would bother any of the guests. There was ample well-lit parking and the hotel's location was within walking distance of several Branson attractions. I couldn't have asked for a better experience. I will definitely come here again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Donald F, Thank you for the wonderful review of your time at the Best Western Center Pointe Inn. Our staff works very hard to provide a clean safe environment for our guests as well as making everyone feel at home. I'm glad they succeeded with their mission statement of "Friendly Fantastic Service Always". We hope to see you again in the future. Bob W - GM

"Yearly get together"

5
18/04/2016

Your hotel was very accommodating for our group. The staff was outstanding and very friendly. The site is situated in walking distance to several activities and the restaurant on premises is a good value.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Wilda C, Thank you for the wonderful comments regarding your stay. We had a great time hosting your group and enjoyed their many "stories". Please come see us again the next time you swing through Branson. Bob W - GM

"Good Location"

4
16/04/2016

Located at the end of the strip by the Titanic. Some attractions & restaurants are within walking distance which I imagine would be a benefit during busy times. This is an older BW but nicely maintained & decorated. We stayed in the main building 3rd floor & had one of the suites. Very quiet. Room was large, comfortable, clean, & plenty of room to hang & store items. Bathroom was large with a jacuzzi tub/shower. Some people with mobility issues may have difficulty using the shower. Breakfast usual fare - staff very friendly & attentive.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear TerreG, Thank you for the nice score and kind remarks regarding your stay with us. We're glad you enjoyed our honeymoon suite. I agree that the jacuzzi tub/shower might be hard for people with mobility issues but we also have some of the nicest mobility friendly accessible rooms in all of Branson including rooms for the hearing impaired. Please come see us again. Bob W - GM

"Perfect for our family!"

5
14/04/2016

We stayed in this hotel during a family trip to Branson. We really enjoyed our stay here. The price was right and it was in the prefect location. The kids enjoyed the pool and the ladies in the breakfast room were EXCELLENT! We would stay there again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear lkd0711, We love to hear when our guests say they will stay here again. I'll be sure to let Casey and Cheryl in the breakfast room know how much you enjoyed their good service. See you soon! Bob W - GM

"Super Staff"

5
11/04/2016

From reservations with Josh to breakfast with Casey it was a very pleasurable stay. Breakfast was super. Clean and comfortable room with a feeling of safety made this conference trip a joy. We were welcomed at check in with reminder that someone would be there to help at all times.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Lynda T, Thank you so much for the encouraging comments! I'll be sure to let Josh and Casey know how much you appreciated their service. We look forward to your return trip to Branson. Bob W - GM

"Ok"

2
04/04/2016

Rented a 1 bedroom suite for Springbreak. The pros: great location you could park and walk to most attractions, breakfast was nice and warm, indoor pool and jacuzzi was opened late. The cons: towels and carpet looked dirty, my bathroom didn't look very cleaned and needed to be updated, the bed was uncomfortable.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear curlnr, I'm so sorry that we did not meet your expectations during your stay. The carpet in that suite was installed just last month as well as the new Serta mattress and box spring. In March we also removed all the old wallpaper and freshly painted all the walls. The tile shower was done at the beginning of last season. Please accept our apologies. I'll look into your overall comments but I must admit I'm a little taken back since we've recently have done so much. I do hope you will come back and visit Branson in the future. Bob W - GM

"Good Bang for your buck!"

5
03/04/2016

Family and I stayed when hotel was not very busy so made the stay much nicer. We stayed in a family suite, super large but quite awkwardly arranged. Everything was super clean and staff was nice. Breakfast was okay, nothing to write home about. Only complaint would be that the staff seemed to be hovering quite a bit. I felt like I was being watched. When I was using the work out room a member of the staff came in and said she "needed to look out the window", it was weird. She could have at least come in the refresh the towels or something. No water provided in the work out room and you had to check a key in and out which I found odd and a pain.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear wpcchick, Thank you for the encouraging score and we appreciate the feedback given. The staff member was checking to see if an electric vehicle had left the charging station right outside the exercise room window. I'll suggest in the future that they go out the front doors and walk around the corner. Unfortunately, insurance regulations mandate that the exercise room door be more controlled than regular key card access. Too many younger kids were going into the room without adult supervision and getting hurt. This may be something you'll start seeing soon elsewhere. Bob W - GM

"Spring Break Family Trip"

4
28/03/2016

The hotel overall was great, check-in was bad arrived at 3:30 pm check in was at 3 didn't get in until after 6 because they were behind cleaning the rooms. One blanket had hair in it. The customer service was excellent. Even though it started off bad I would go back. My kids loved the pool area and breakfast.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Andrea, We apologize for the awful beginning to your stay but very happy to hear that you will come back. Thank you for the nice score! We look forward to your return visit. Bob W - GM.

"Great Value for a stay in Branson!"

4
26/03/2016

I expected the hotel to be crowded because of Spring Break but it wasn't. The pool was large enough and very clean. I liked the fact that I could purchase tickets at the hotel to avoid the hassle of listening to timeshare seminars.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear adolnurse, We're so glad that you found our ticket service to be convenient and hassle free. Our maintenance staff works very hard to keep the pool and hot tub clean and safe for all our guests. Thank you for the nice review. Bob W - GM

"Spring break 2016"

4
26/03/2016

The hotel was very clean and the indoor pool was a bonus, although there were a bit too many chemicals in the water. It is located right in the heart of the Branson strip. Meaning a central location, but expect the obligatory traffic Branson delays.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Jwings28, Thank you for taking the time to review our hotel. Our pool is a salt water pool which means the use of chemicals is lower than a normal pool. I will ask my Maintenance Supervisor to check the levels again. (They are checked and logged twice daily). Please come see us again in the future. Bob W - GM

"Church youth group"

5
24/03/2016

Staff was very professional. Met our bus in the parking lot, helped the driver with parking and gave the kids info. on the pool. Our two day stay could not have been better. Put our name on their big sign out front which thrilled our kids. Will stay there next group trip.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Kent P, We loved having your group! Thank you for taking the time to review our hotel and we're happy to hear that we will see you again in the future. Bob W - GM

"Very Nice Rooms for a Great Value!"

4
21/03/2016

We stayed 4 nights & paid less than $400 for the four of us to stay during Spring Break. Our only complaint would have been no indoor access to the pool & returning to our room from the pool & hot tub was very chilly several times. We were very satisfied with our stay. Our only issue was housekeeping when staff did not show up for their shifts. Really enjoyed our stay & the breakfast was very busy due to the many choices offered.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Marenda O, Thank you for the nice review. When booking on a third party site, it is very important to read the room description that will let you know if the room has an interior or exterior door. When booking directly with the hotel, you are guaranteed to receive the correct information from the reservation service agent. We hope to see you again. Bob W - GM

"Great Branson lodging"

5
21/03/2016

Great Branson lodging, close to dining, shopping and attractions. Clean, comfortable, with a good breakfast provided. The staff is friendly and helpful. I think the business center computers are the fastest I have ever used.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Frederick S, Thank you for the wonderful review. We appreciate that you chose to stay with us when you have so many choices in Branson. Please come see us again the next time you visit. Bob W - GM

"Not Bad"

3
18/03/2016

Stayed for two nights in room 126. Two bedrooms with large bathroom and small patio out back. Kids each had their own double bed in one room and king bed in the other room. The room was nice and quiet unless the people above you shower or use the bathroom. Room definitely could've been cleaner and had a smokey smell. Breakfast was a mad house! 20 minute wait in line with people everywhere. It was pure chaos so we decided rather than fight over a waffle we would skip breakfast at the hotel the second day. Hotel is located right on the strip close to everything.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Matt E, We apologize that we did not meet your expectations during your recent Spring Break visit. We did not notice a smokey smell but could still still the fresh paint. That suite had just been freshly painted and received brand new carpet just the week before. Once again we apologize and hope you will consider staying with us in the future. Bob W - GM

"Roomy, Comfy, and central located"

4
17/03/2016

The room was very spacious. We had a microwave, mini refrigerator, 2 queens, and a small table with 2 chairs. The water pressure in the shower was great, however the sink water pressure was awful. The pool was over crowded when we stayed and the hot tub was full of little kids. The breakfast options were biscuits, gravy, scrambled eggs, Canadian bacon, toast, waffles, pamcakes, cereal, mini muffins, and fruits. The gravy was a powder mix so I wouldn't suggest it. The whole facility was clean and was located close to shows, restaurants, mini golf, attractions, and the outlet mall. I loved that they had 3 electric charging stations for my car!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear okuaskme2, Thank you for the wonderful comments. The electric charging stations have been a big hit since we installed them a year ago surpassing my expectations on there usage. The gravy is from Chefmate and comes pre-made and delivered in cans. i have to admit this is the first comment regarding thinking it was made from a powder. We have been working hard on ways to improve our breakfast. Please come back and see us again. Bob W - GM

"Awesome"

5
14/03/2016

Had a great stay, everything was great from the rooms that were real clean to the breakfast, they had the fitness and pool open until midnight which was great, the staff was very courteous and very attentive would stay again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Alejandra L, Thank you for the wonderful review. I'm so glad that you found the staff to be courteous and attentive. Please come see us again the next time you visit Branson. Bob W - GM

"Vacation for Family"

5
08/03/2016

The hotel is centered in the middle of a lot of attractions. We liked the Breakfast Option. Room was queen double beds. The pool/hot tub is a great amenity. Staff was kind and thoughtful. Suggestions made-bigger trash can and some extra luggage carts. We finally found one left outside.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Donna M, We appreciate that you took the time to review the Best Western Center Pointe Inn. It's always nice to hear that our staff was kind and thoughtful! We recently bought two new luggage carts, but some guests still take the entire cart into their room during their stay. Our housekeepers usually unload them when they are found. Please come visit us again in the future. Bob Williams - GM

"Always a great place to stay!"

5
06/03/2016

This is always our choice to stay in Branson! Beds are always comfortable and rooms are clean. Breakfast employees are friendly and accommodating. Very good choice of breakfast items and are always refilling when needed. Easy to get to from access roads and close to lots of entertainment and shopping.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Johnny J, Thank you for taking the time to review the Best Western Center Pointe Inn. I'll be sure to let our breakfast crew know how much you appreciate their service. We look forward to seeing you again. Bob Williams - General Manager

"This is our vacation place, our vacation motel, and we are excited to be going there again."

5
28/02/2016

For years we have stayed at this motel and enjoyed it ever time. We did not go to Branson last summer, but we did the year before. We had our 8 year old great granddaughter with us, and she loved it. We have reservations for March 6, 2016 through March 12, 2016 this year. Her birthday is March 7, 2015 and we asked what she wanted. She ignored a party with presents to choose Branson visit. She wanted to stay at this motel. For her birthday on the 7th , she wanted to be there, go to the Titanic again, and have a big steak for dinner at Montana Mikes. We really should do a commercial for this motel when a 10 year old chooses to stay there above all else she could have had. We are looking forward to a great week while we are there.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear stella c, We are looking forward to your return visit. It's very exciting when a 10 year old chooses our hotel and Branson in general for a birthday celebration. Thanks so much for the kind words. Bob W. - General Manager

"Shopping weekend"

4
26/02/2016

Nice stay, friendly staff, and good breakfast. Will stay here again the next time we visit Branson! All the rooms in the main building have been recently remodeled and are nice and clean. This place is a must, especially with the indoor pool and hot tub.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear c_weidenhammer, Thank you for choosing to stay with us at the Best Western Center Pointe Inn. We're happy to hear that you enjoyed your stay and found our staff to be friendly and accommodating. Please come see us again in the future. Bob W. - General Manager

"Nice place to stay."

4
18/02/2016

This was a LaQuinta hotel but was sold and the new owners are remodeling it. Not all the rooms are done and ours was one of them. Need more staff than one person since we had to wait for at least 10 minutes before the lady came back from helping another guest.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Bonnie A, I'm a little confused. We were never a LaQuinta and the hotel was not recently sold. The Center Pointe Inn has been a Best Western for over 20 years. I also could not find anyone with the name Bonnie from Winnipeg that recently stayed with us. If you did stay with us under a different registered name, we apologize that you had to wait for what I assume was a Guest Service Agent at our front desk. Bob Williams - General Manager

"One of the BEST Hotels in Branson"

5
18/01/2016

We previously stayed with another family at one of the indoor Water Park places for several days. Our family wanted to stay another day but the indoor Water Park for an additional day was not in our budget or what we wanted to pay. We looked online and found this hotel, right off the strip. We were so happy to find this place with an opening right before Christmas. This place was great. We have two children under 12 and they found the pool area the most fun. They had a great pool and hot tub. The rooms were decorated nicely and bathrooms were clean. We were very relaxed and enjoyed our stay- we will be coming back.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear twlizpizd, We are so glad that you found our hotel online and decided to give us a chance. We're even more ecstatic to hear how much your family enjoyed their stay with us. Our staff takes great pride in providing "Friendly, Fantastic Service Always" and giving the gift of cleanliness to each guest. We look forward to seeing you again the next time you visit exciting Branson. Bob Williams - General Manager

"Nice stay"

3
03/01/2016

The bedroom area was nicely done. I don't know why places put wallpaper in bathrooms though. It always tends to get nasty in places. The shower was nice and high. We had planned to use the hot tub and pool but they were located across the parking lot and it was cold and dark by the time so we decided to skip it. Overall it was a good priced, central place to stay in Branson.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Tonya V, Thank you for taking the time to review our hotel. This January, we are removing the last of the wallpaper in our rooms. Our property has an equal amount of rooms with outdoor entrances to rooms with interior hallways. Our larger rooms with the two Queen size beds are located in the main interior hallway building where the indoor pool and breakfast are located. Please come see us again in the future. Bob Williams - General Manager

"Good location ,barely ok room"

3
03/01/2016

I have stayed in places like this for same price in the middle of nowhere as last resort. It was clean , or at least I think so.Room was so dim and small . The heat did not work. I like trip advisor to review before I go , but I was disappointed. I am glad it was only one day. I was planning one week. Our room was so small! I am 5 ' 3 and could touch ceiling if I raised my arms. I am not fan of outdoor style hotels. I like my breakfast and pool inside without having to walk a block outside to get there. Breakfast is till 930 am . On vacation I don't wake earlier than 9 . I loved la quinta last week in memphis. Breakfast till 10 am . My son loved that hotel. This hotel reminded him of serial killers. He was frightened each time I went to car outside our door. The shower was weird. " right tight left loose? "Right ? Well knob fell off and I scalded myself with hot water. Not hotel quality I expected. Average middle of nowhere room kinda room on the strip. They have something called " I branson" with hotel deals with shows included , wish I had known. Room too dim for pics

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear msalex k, On behalf of our entire staff, I apologize that we did not meet your expectations. The ceiling height in the building that you stayed in is 7'11", just an inch shorter than the normal 8 foot ceilings. We offer two different room options to assist matching everyone's budget. Exterior and Interior door rooms. The room description indicates what type it is. A lot of people take the exterior rooms to stay the extra money each night. All of our rooms have 4100 kelvin light bulbs that give off a brighter whiter color. We do apologize that the shower handle came off. Our housekeeper should have discovered that it was loose and reported it to our maintenance team. Our entire property is brightly lit as to scare off serial killers. Branson is such a wonderful place to visit and we hope you will come back to visit our exciting, fantastic city. Bob Williams - General Manager

"Happy"

5
31/12/2015

My family (ages 5,7,8,48 and I) have spent many nights at Best Western, every stay has been great. I will tell all my friends and family how wonderful our stays were. even when the hotels were full, they treated us like we were the only guess.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Marjorie M, Thank you for your wonderful review of the Best Western Center Pointe Inn. We're glad to hear that your family had such a great stay. Please come see us again. Bob Williams - GM

""Totally Satisfied""

5
26/12/2015

We were greeted by the friendly and helpful front desk staff who answered all our questions, gave us a first floor room when they saw my daughter riding in a wheelchair. They also gave us recommendations on what shows to see and sold us our tickets right there at the desk (It doesn't get any easier than that). The room was immaculate and was returned to that condition each day by the meticulous housekeeping staff. The buffet breakfast was great each day and the staff there were very helpful and cheerful and assisted us with my daughters wheelchair and other needs. The location of this hotel is very convenient to all the attractions and restaurants and I will definitely stay here again next time.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Tom K, It energizes our staff when they find out they made a difference in someone's vacation. We're glad to hear that you found our staff friendly, attentive and meticulous. Please come see us again the next time you visit Branson. Bob Williams - GM

"Wonderful hotel stay"

5
15/12/2015

The best hotel I have stayed in Branson. The staff is wonderful. There to help you with any need. The accomadations are very clean. They are within walking distance of many shows and restaurants. The gift shop is small but I have found many last minute gifts there.. Also in the gift shop they will help you purchase tickets for show and attractions.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear valorieh54, Thank you for saying we're the best you've stayed in for Branson! That gives our staff the energy to continue to strive for being the best. Please come back and see us in the future. Bob Williams - General Manager

"Very large room and accomodating staff"

3
12/12/2015

We had a room with two queen beds and sofa bed that was large enough to do a cartwheel in! Great. Bath amenities only offered was a bar of soap. The breakfast was run by one poor woman trying to keep up with the demand. They were out of just about everything except coffee 45 minutes before breakfast due to be over. Having to sit at a pool side chair to eat because of overcrowding was not pleasant or conducive to an appetite.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear ArkansasNana, We apologize for not meeting your expectations during your recent visit. We supply bar soap and hand lotion on the counter and on the shower wall, a dispenser with body wash and shampoo with conditioner. Our breakfast room on weekends can get crowded because most people all want to eat between 8:45 and 9:30. I don't blame them, they are here on a getaway and like to sleep in. Once again, we apologize for not exceeding your expectations during this visit but hope the quality of the room and our accommodating staff will bring you back for another try. Bob Williams - General Manager

"Excellent Hotel Choice"

5
12/12/2015

This was a really nice hotel. It's easy to get to from the strip, the room was clean and comfortable, and the two things my kids care about in a hotel were covered: breakfast and an indoor pool. The breakfast selections were extensive both days we stayed. The first day they had biscuits and sausage gravy, sausage patties, and scrambled eggs, as well as a waffle and a pancake maker. In addition to that, though, they had cold cereal, oatmeal, fruit, bagels, muffins, bread for toast, doughnuts, and yogurt. The second day, the only switch was that they had biscuits and gravy, canadian bacon, and scrambled eggs along with everything else they'd had on the first day. The pool was comfortable and made for a great swim with the kids. The only drawback was that my oldest spent quite a bit of time swimming under water with her eyes open, and I'd read that this pool utilizes salt water technology instead of chlorine. We'd never been in a pool that uses that technology, so while chlorine doesn't irritate her eyes, the salt water stuff did. That said, a quick trip to Walgreens down the street for some Visine and she was fine. Just something to note if you'll be staying and swimming in this hotel with kiddos. I would certainly stay at this property again. Great place and great price.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear See_The_Midwest, Thank you very much for the wonderful review. Our breakfast committee has been working very hard at providing better quality as well as a better variety offering each morning. On other mornings, we provide cheese omelets or make your own breakfast sandwich options. We're very glad that you found our hotel clean and inviting. Please come see us again soon. Bob Williams - General Manager

"Great place to stay"

5
03/12/2015

We have stayed at the center Point Inn in Branson several times. It always has exceptionally clean rooms and a good breakfast on site. The grounds are well kept and the staff are all friendly. I recommend this Best Western highly.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Jean P, We appreciate the fact that you choose to stay with us when you visit Branson. Thank you for taking the time to review our hotel for fellow travelers. We look forward to seeing you again in the future. Bob Williams - General Manager

"Very satisfied"

5
30/11/2015

My family stayed at this location for the weekend of our wedding. Upon check-in, we were congratulated, and when we entered our room, we were pleasantly surprised with a non-alcoholic bottle of Spumante and two towels beautifully folded into kissing swans on our bed. When leaving for dinner, we saw that our name had been added to the marquee with congrats (our 15 minutes of fame! hahaha). Our room was very clean; the beds very comfortable, and it accommodated our family of 4 nicely. We did not experience any excessive noise from adjoining rooms or the hallway. My family especially enjoyed the indoor pool and hot tub. Although we did not eat at the provided breakfast (I went down for coffee before the kids got up for the day), the breakfast area was very clean, a nice size, and the choices were abundant. The hotel staff was exceptional. They were very friendly and helpful with all questions we had. This hotel is within nice walking distance to several restaurants and attractions (several within 1/2 block). If I had to complain about anything, the only thing I could complain about is that leaving can be difficult during busy times. So turning left out of the location can be a hassle, but there is a turning lane, so once traffic clears from your left, you can turn out into the turning lane and then work your way into the moving traffic.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear 481billiep, Once again, Congratulations! We're so glad that we could be a part of making this a memorable weekend for you. Our Executive Housekeeper gets excited when she knows she needs to make some kissing swans. Please come see us again in the future. Bob Williams - General Manager

"Best place in Branson"

5
30/11/2015

We always enjoy our stay at the Best Western Center Pointe Inn in Branson, MO. They have a great staff, excellent rooms and pretty good prices, too. The breakfast each morning was a good variety of foods from make your own waffles to full eggs and sausage to a simple bowl of cereal or a doughnut; always fresh and good. The rooms are very nice with comfortable beds. They are located right in the middle of all the activities in Branson so you can even walk to many of the venues around.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Sandy C, Thank you for the wonderful review. Our staff works very hard to ensure that our guests have a good time. We have also been changing our breakfast menu to add more variety and a healthier offering of options. Please come see us again in the future. Bob Williams - General Manager

"Great location -good place to stay."

4
27/11/2015

Best Western Center Pointe Inn is right in the middle of a lot of the activity and easy to get to most theaters and fun places. The bed was comfortable and the room was big, our heater worked when we got there and after maintenance came. It didn't work after that but we were leaving. The room tempature wasn't too bad just covered with jackets.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Debbie A, Thank you for taking the time to review the Best Western Center Pointe Inn. We're glad you enjoyed your stay. Our maintenance will definitely check on your room heater again. Please come back and see us again. Bob Williams - General Manager

"Great Value - Great Location"

5
23/11/2015

We recently visited Branson to go to Silver Dollar City, see Christmas Lights, and do a little shopping. We had planned to stay at another hotel with other family members, but we received a special email offer from Best Western and the price was great! So, we decided to give it a try. We were not disappointed and would definitely stay there again in the future.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Tammmy D, We're so glad you decided to give us a try. We're even more excited that you had a wonderful time while staying with us. Thank you for taking the time to review our property and we hope to see you again in the future. Bob Williams - General Manager

"Center of Branson"

4
21/11/2015

This was a nice hotel, but it had the strangest layout. There was no access to the lobby from our room. You had to go outside to get there. For breakfast you have to go through the pool area to get to the dining room! The room was clean and the staff friendly and it definitely was close to everything.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Judith P, The hotel lobby is on the 2nd floor of our main building. (Which is actually ground level when in the lobby) From the 2nd floor, you would walk to the lobby over the indoor pool walk way to the lobby. We're sorry you felt the layout was awkward. We are glad that overall you had a good time with us. Bob Williams - General Manager

"One night w fam in Branson"

4
21/11/2015

Good location, friendly desk, clean room. Fairly modern decor. No major complaints. Parking lot can get congested up front with hotel visitors, show goers and people eating at Montana Mikes. Couple of buses pulled into lot taking up space. Not as big of a problem as I first thought it might be. Couldn't really ever get the free wifi to work.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Michael C, Thank you for taking the time to review the Best Western Center Pointe Inn. We're glad you found the staff friendly and our rooms clean. The good news is that November is known as bus season so it's not always like this during the year. Bob Williams - General Manager

"Excellent place to stay, great price."

5
18/11/2015

Perfect location to all venues when in Branson. Great free breakfast, indoor pool, exercise room, pleasant staff. We always stay at this hotel when we come to Branson. The value you get is next to none.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Greg K, Thank you for the wonderful revue. I'm glad that your family looks forward to coming back each time. We look forward to seeing you again in the near future. Bob Williams - General Manager

"Great Place To Stay"

5
15/11/2015

I was unable to get into the chains I usually stay at and chose this hotel because of the Tripadvisor reviews. The hotel was immaculately clean. The walls were freshly painted and the carpet was new and clean. In addition the beds were comfortable. The free breakfast was as good as the free breakfast offered by the chains. In addition the location is central and convenient. I would recommend this hotel and will certainly stay there the next time I am in Branson.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Charles C, We are proud members of the Best Western International chain and are blessed to be owned by the Myer family of Branson. We're very happy that we met your expectations and that you enjoyed your stay. Please come see us again the next time you visit Branson. Bob Williams - General Manager

"Center Pointe Inn, Branson MO"

4
15/11/2015

This was a much nicer hotel than we expected. The hotel staff was very nice and friendly. The room was clean and the breakfast was very good. Hotel was in a great location and reasonably priced. We will stay here again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Christy H, We're so glad you were pleasantly surprised with our hotel. The staff works so hard to make everyone's stay a memorable one. Please come join us again in the future. Bob Williams - General Manager

"good experience"

5
15/11/2015

hotel was close to attractions, rooms were clean, friendly staff who helped us locate our destinations - good breakfast and the staff was friendly, cleaning tables and stopping to chat with us - easy access to 76 and surrounding sites - plenty of parking -

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Beverly K, Thank you for the nice review. We're glad you had a good time with us. I hope you enjoyed Ozark Mountain Christmas as much as I do as the city looks so beautiful at night. Please come see us again in the future. Bob Williams - General Manager

"Birthday trip"

4
15/11/2015

Stayed here for a week. Staff was very friendly. My husband wanted the bed made different and they accomidated him. Breakfast was the same everyday. Pool area was always clean. Hotel is located about midway on main road of theaters. It sits b s co off of the road so traffic noise is not an issue. WiFi kept dropping so that was a negative.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Grandmalyn, I remember your husbands request. We are always willing to do the best we can to help with special requests and special occasions. We're glad you chose to stay with us for your Birthday trip. We rotate our breakfast meat and type of egg dish each morning to offer a little variety. Please come see us again. Bob Williams - General Manager

"Room ok but don't go for the breakfast"

4
14/11/2015

Room was clean and well appointed. Price reasonable. We went to see the Titanic Museum which was right next door so that was great. Avoid the breakfast. We were there in Nov. which I would consider the off season and the breakfast was nuts. Too crowded with no place to sit. Had to take food back to room which meant two trips and spilled food.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Gail H, November is the second busiest month of the year in Branson. Ozark Mountain Christmas brings a lot of excitement and weekends plenty of visitors. You were also here on the tail of Veterans week, an extremely wonderful time as Branson honors our veterans like no other community. We apologize that our breakfast room was busy with many guests. Please consider coming to see us again in the future. Bob Williams - General Manager

"Spring Break.. the kids enjoyed it"

4
13/11/2015

My husband, myself and 3 kiddos, ages, 16, 11 and 1 stayed here for 3 days during spring break.. a lot of attractions were closed for business surprisingly and I had heard prior to going that Branson has seen better days but, we tried it out any, and the kids still enjoyed themselves. We enjoyed the hall of mirrors, wax museum and the haunted attraction( the name slips my mind). We also enjoyed the race way.. It was March and while it wasn't freezing it wasn't necessarily warm either so, we endured some lines but nothing too long. Free breakfast at the hotel was very convenient as well as the indoor pool, though I thought the chlorine was really, really strong, more so than normal and my children and I a pretty regular swimmers. There is a steak house that shares the Best Western parking lot, seemingly, it's super close and we enjoyed the food and service. The room was suitable and clean. Overall, good experience we'd stay again!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Asgirl80, Spring break, that was a while ago. Thank you for remembering to review our property, we appreciate the feedback. Our pool is a salt water pool so we don't use pure liquid chlorine. I agree that in March not all of Branson is open but there is still so much to see and do. We hope to see you again sometime. Bob Williams - General Manager

"Staff was nice. Rooms ok"

3
11/11/2015

We were in the building to the right and back of the property. Rooms were updated and clean. Nothing special about the rooms. Just average room. Breakfast was ok. It was a basic hotel hot & cold breakfast buffet. The lady working the breakfast room was wonderful. So kind and pleasant.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear klke, I'll be sure to let Casey know you appreciated her service during your stay. She receives many accolades for her performance and recently won the annual Heroic Hospitality Award from Best Western International for her outstanding customer service. Thank you and please come visit again. Bob Williams - General Manager

"Average Hotel for Branson"

3
11/11/2015

Booked on Priceline for a decent price. The room was okay, clean and comfortable, but not anything above average. A bit dated. Staff was very friendly and helpful. Location is great. Had a microwave, refrigerator, and coffee maker in the room which is a great plus if you are staying longer than 1 night. I would stay here again.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear BRANPLB, Thank you for the review. We have been upgrading our rooms since 2012 during which time all rooms have new furniture and most new carpet. This January, the remainder of our rooms will receive the new carpets. We know you booked through Priceline for an economy price for one of our smaller rooms with 2 full size beds. Please book with us directly and try our rooms with 2 queen size beds offering more space. We're glad you found the staff friendly. Bob Williams - General Manager

"Clean & Comfortable"

5
09/11/2015

The rooms were very clean. The pool and hot tub was in pristine condition, and the breakfast is wonderful!!! My friends and I had a girls weekend and was very pleased with our stay! Most defiantly will stay here again!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Gayla W, Oh, so you were the group that we were hearing so much laughter from! It's always wonderful to get away with friends and we're so glad you chose to stay with us. We're even more happy to hear that you had such a fabulous time. Bob Williams - General Manager

"Easy walking to many attractions great place to stay"

4
07/11/2015

First thing we noticed in the room was an open bible and a travelers prayer. It is a very nice place to stay great breakfast. Then the bonus of being able to walk to so many places. Two restaurants one on either side the titanic next door. Will stay here again in future.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear jason h, Many of our guests stay for the ability to walk to so many shows and attractions, not to mention several nice restaurants. We are happy that you will stay with us again the next time you visit exciting Branson. Bob Williams - General Manager

"Great place to stay"

5
04/11/2015

During our recent trip to Branson, Missopuri, we stayed at this hotel for the week we were there. The hotel has a great location from which it is easy to get to and from places to eat and shows. The rooms were very clean and kept that way all week. The staff was friendly and helpful. The breakfast served each morning was more than sufficient.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Galliant01, We were very happy to hear that you found our staff friendly and helpful and most importantly kept your room and the hotel clean. Everyone takes pride in our hotel and we're glad that you noticed. Please come and see us in the future. Bob Williams - General Manager

"Great Place to Stay in Branson"

5
02/11/2015

The kids had a few days off from school, so I planned a quick road trip to Branson from Minnesota. We been trying to get out and see this place for some time now. I have never been to Branson before. I was looking for a place to stay that was centrally located on the strip, had free breakfast and a pool for the kids. I think I found the perfect place. The Best Western Centre Point is right on the strip, has a free hot breakfast with eggs, toast, biscuits and gravy, breakfast meats, cereal, fruit, yogurts, juices and more. The rooms were clean and comfortable. Each room has a microwave and refrigerator which became very handy and you will find that out when you have lots of left overs from the Dinner Shows in Branson. The showers are also very refreshing compared to most hotels I have ever been. Good strong water pressure. There is an indoor and outdoor pool and hot tub. The outdoor pool/tub were closed for the season, but indoor is open until midnight. They were just replacing the water in the hot tub when we got there. The place is kept very clean and the staff is very friendly. Montana Mike's which is supposed to be a very good steak house is literally in the parking lot of the hotel. We didn't get a chance to eat out in Branson as we booked a few Dinner Shows. Places we have visited during our stay: Dixie Stampede, The Ducks, Silver Dollar City, Showboat Branson Belle, Stone Hill Winery, King's Castle Theatre and there were plenty more things to see and do.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Brian T, Thank you for writing such a wonderful travel log about our hotel and the wonderful city of Branson. We're happy that our stay made a difference during your vacation. We hope to see you again in the future. Bob Williams - General Manager

"A great place to stay"

5
02/11/2015

This is a great place to stay it really is center to the shows and museums, although we didn't use the pool, the children were having a great time. Also, this Best Western is a Christian based facility.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Jeffry A, Thank you for the very kind words regarding the Best Western Center Pointe Inn. We hope to see you again in the future, maybe for Ozark Mountain Christmas! Bob Williams - General Manager

"Best Western-great hotel"

5
01/11/2015

The Best Western Hotel Point Inn in Branson, Mo . is a top notched hotel. it should be rated 5 star. The amenities, not to mention the attitudes of the workers in the hotel are all excellent. I have become a big fan of Best Western. The location of this hotel is right in the middle of everything. Very convenient.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Betty B, Thank you very much for your amazing review of the Best Western Center Pointe Inn. Our staff does work very hard to make a favorable impression upon our guests. We can't wait to see you again in the future. Bob Williams - General Manager

"Adequate but antiquated"

2
31/10/2015

Hotel is a good location for shows and entertainment. People were friendly. But, hotel is antiquated and very worn. Musty smell and air conditioner didn't seem to stay on at night. Breakfast was fair.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear 70frankie65, I didn't answer your comments right away because I couldn't find anyone who stayed here from Marietta, GA. I still can't locate the room you stayed in to be able to check the comments you described. We apologize for not exceeding your expectations during your stay. Our staff, led by our owners have been rehabbing all 162 rooms on the property and will finish the last 27 this January. The entire property has received all new furniture as of last January. Once again, we are sorry that we didn't make a difference for your stay. Respectfully,j Bob Williams - General Manager

"Great stay"

5
30/10/2015

Exceptional treatment, nice facility, and reasonable rates. Convenient to the shows that we attended, two of which we walked to and left the car at the hotel. There is an outer corridor part, but we stayed in the interior corridor area.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Robert S, Thank you for the very kind words regarding the Best Western Center Pointe Inn. We're glad that you enjoyed your stay with us and we look forward to seeing you again in the future. Our staff loves getting to know our repeat guests. Bob Williams - General Manager

"Great Place to Stay when in Branson"

5
28/10/2015

Very nice hotel at good price. Great hot breakfast, good exercise room and indoor pool. Staff very friendly, great location to all venues along concert row strip. Steak house restaurant on the site and Italian restaurant next door.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Greg K, Thank you for the nice review of the Best Western Center Pointe Inn. We appreciate that you took the time to let other travelers know of your experience with us. We hope to see you again in the future. Bob Williams - General Manager

"Adequate but not great"

3
27/10/2015

Rooms fairly clean but had a musty smell. Nice clean indoor pool area..good breakfast. Good location for SDC or shopping. Typical Branson layout. It was pretty good..a little pricey for condition. Flat screens. Helpful staff. Nice showers..old tubs..

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Karla o, Thank you for taking the time to review our property. We're sorry that we failed to meet your expectations. Branson is a wonderful place to visit and we hope you come back to our wonderful city soon. Bob Williams - General Manager

"Would not stay here again."

2
26/10/2015

I would never stay here again..the breakfast was terrible..and the bkfst room is cramped and was very crowded. Did get the room we asked for..they had to change us from a king accessible to a double queen. Quite a mix up on the reservation. I asked for ground floor parking right out front of our room..didn't get it. Parking was not the easiest for hauling in and out. We liked that it was close to everything.but for the price we could have done better somewhere else..and we are a Best Western Reward card holder..they didn't even care. Maid service was fantastic. We liked the new room but it was a hassle to have to move from one room to another. $100 a nite is waaay to much to pay for this hotel.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Stephen C, We apologize for not meeting your expectations. You made your reservation with the Best Western Central Reservation office for a King room with a request for ground floor access. Your reservation was made just a few days prior to arrival on a very busy weekend. At the time of your reservation, all 1st floor King rooms were sold out so our Guest Service Agent did what she felt was the next best room for you, a King room just two doors away from an access ramp to parking. When you let us know that this was not to your liking, we had to move you to a room with two queen beds. I will be the first to admit that on sold out weekends, our breakfast room is busy. We have been upgrading our breakfast to add variety and healthier choices like Kashi cereals and more whole fruits. We care very much for our Reward members, that is why we did our best to get you a King room, unfortunately, we were unable to accommodate your request for first floor. In Highest Regards, Bob Williams - General Manager

"Not a good Best Western Motel to stay in"

2
26/10/2015

Stand in cold on parking lot trying to get keys to work go get 2 more made & they did not work so office help comes out & gets 1 to work & goes back & makes 2 more & 1 of them worked for the rest of our stay

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Ruby F, On behalf of our entire staff, I apologize that you had issues with your room keys. Our maintenance department thoroughly inspected the lock and could find no explanation for why they did not work on that evening. We have monitored the door with the next guests that arrived after you and the keys worked with no problems. Once again, we are very sorry. Bob Williams - General Manager

"Great for handicapped persons"

5
22/10/2015

This was the second visit to the Best Western Center Pointe Inn in Branson and once again we were impressed. I was spending a few days in Branson with my mother and sisters on a nice fall family trip. My youngest sister, Ann, is totally dependent on her wheelchair. We were happy to find that this hotel is in the middle of all the restaurants and shows in Branson, which made it very convenient for us. The room was well-appointed for my sister, with a king size bed and large bathroom. It was also great to have a microwave and refrigerator in each room. A free breakfast was served with many options. The best part of this hotel was the indoor pool and hot tub, each with lifts to get Ann into the water. But the most impressive part of our stay was the friendliness and efficiency of the staff. They went out of their way and beyond their regular duties to help us with Ann. I would recommend this establishment to anyone, but particularly for someone with a wheelchair.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear OldAntarcticExplorer, Thank you so much for taking the time to review the Best Western Center Pointe Inn. Our staff is by far the reason why so many of our guests keep coming back. We're very happy that we were able to make your trip a safe and memorable one. We look forward to your return Exploration of Branson in the future. Bob Williams - General Manager

"Very Nice Hotel"

5
19/10/2015

Very clean and well maintained hotel in the center of all the major attractions! All of the staff were very helpful and friendly! The breakfast had most anything you could want. We will definitely be coming back!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Julie M, Thank you for the very kind words regarding your stay at the Best Western Center Pointe Inn. It is always refreshing to hear that our mission statement of "Friendly, Fantastic Service Always" is being carried out by our staff. We look forward to having you as our guest in the future. Bob Williams - General Manager

"Disappointed"

3
14/10/2015

We had stayed at this hotel a few times in the past. The last two times were in the fall of 2012 then again in the summer of 2013. That was right after they finished renovating from the tornado. Both times we had excellent visits. Rooms were nice & clean, service was great & the food was pretty good for continental. But we just stayed there this past weekend & not so good. I'm guessing they are under a different management now. We got there Thursday & Friday after being gone all day we came back to our room not being cleaned nor any clean towels. I called the desk & a guy brought up clean towels but wouldn't take the dirty ones, said they had no place to put them. ??? No laundry room? Well that was bad enough but we could have gotten over it except they they knew they hadn't cleaned & lied about it. They tried saying it was because our do not disturb sign was out. Well that sign was out in the morning until a little before 10 AM. We remembered taking it in & it wasn't on the door when we got back. The maid had been on our side of the hall earlier that morning & was at the other end when we left. She was too lazy to go back & clean. There was an older couple in a room across the hall from us who didn't get their room cleaned either. And they weren't that clean when they did clean. Poor, poor service. And it definitely needs a new shower curtain. And the food this time was pretty aweful. Don't plan to stay there next trip down.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Eva G, On behalf of the entire staff I would like to apologize for not meeting your expectations during your recent visit. I will take total responsibility for the miscommunications that happened within our housekeeping department that led to your room not being cleaned on 1 of your 3 day stay. After a through investigation, I believe we have made the necessary adjustments so this will not happen again. I would like to point out that no one on our staff purposefully lied to you about the Do Not Disturb sign. They could only pass along the information they had at that time. Our breakdown in communication has been fixed. Our housekeeper was not to lazy to go back to clean the room. She followed the directions of her supervisor on proceeding to finishing our arrival rooms. Our breakdown happened when the supervisor failed to go back over the Do Not Disturb signs on your floor later in the day. We meant no malice, we just suffered human error at which we hope you can forgive us. I have addressed this more under a separate email. Once again, we apologize for the inconvenience during your stay. In Highest Regards, Bob Williams - General Manager

"Excellent Hotel"

5
09/10/2015

As with all Best Western we have stayed in this one was also excellent. Clean rooms, great breakfast. Would stay here again if traveling through. In a nice location and the price was fine. Great internet and beds were excellent.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Terry B, We're glad you liked the breakfast as we have been making changes to include more healthy choices and a variety of hot foods each morning. Thanks for staying with us and we hope to see you again in the near future. Bob Williams - General Manager

"Very nice hotel"

4
09/10/2015

This is a very nice hotel centrally located on the strip. Stayed in the 2 room family suite which was very nice but did have a very slight musty odor. Decent hot breakfast and pool/hot tub area was very well maintained. I just found my must stay in branson.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Scott K, Thank you for taking the time to review our property. We are very glad that you found us to be clean and the staff friendly. Please visit us again the next time you travel to Branson. Bob Williams - General Manager

"Comfy!"

5
09/10/2015

Comfy here ... clean room complete with micro/fridge and hot breakfast in the morning. Great location. Yes, it on the strip, but room was quiet. Hot breakfast was very good with ample seating area. Indoor pool was very nice, too! Also, short/easy trip to Table Rock Lake from the hotel. ~ Enjoy your stay!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear M S, Thank you very much for the kind words regarding your stay at the Best Western Center Pointe Inn. We appreciate that you took the time to review our property and let every know about your experience. Bob Williams - General Manager

"Great experience"

5
08/10/2015

When we visit Branson we always stay at The BW Center Pointe Inn. The location in close to many of the theaters and good places to eat. The rooms are always clean and quiet. The staff is helpful, ready to answer questions or help get tickets to shows. This wasn't our first visit to the Center Pointe Inn and will not be our last.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear John R, We know you have a choice of where to stay in Branson and we are so glad that you choose to stay with us. Thank you for the kind words! Bob Williams - General Manager

"reunion of viet nam army unit"

4
05/10/2015

very good value for the group rate charged to us. Breakfast was very good with attendants doing great job. very friendly staff. rooms clean and comfortable. Location of hotel was very good. We never used indoor pool, but looked very nice. Outdoor pool was closed for the season.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear David M, We were so glad to host your reunion at the Best Western Center Pointe Inn. Many of your fellow buddies were very gracious toward our staff and guests. We had many wonderful comments about your group. We were happy that everyone found us to be clean and comfortable. Once again, thanks for your service to our country. Bob Williams - General Manager

"Good Choice "

4
05/10/2015

My wife and I stayed there for four nights . From the check in till check out it was a great experience. Housekeeping did an excellent job of keeping our room clean, the staff assisted us in our show tickets and the ladies taking care of breakfast stayed on top of everything! The only negative thing I have to say is there could have been a better selection of breakfast items

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Larry S, Thank you for the kind comments regarding your 4 night stay at the Best Western Center Pointe Inn. We're glad to hear that you had such a nice time. We will be making some changes to our breakfast selections in the near future. Please come see us again. Bob Williams - General Manager

"Cold breakfast in Branson"

4
04/10/2015

we had a good stay at this motel as we had in the past but we had a bad experience with the breakfast the so called hot breakfast was cold ie. scrambled eggs, gravy and Canadian bacon. That was the only thing that chilled our trip otherwise we love the place.

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Dennis H, I sincerely apologize that you had a cold breakfast during your stay. Our breakfast staff and I will meet to discuss how this might have happened. It is never our intention to serve cold items. Please come see us again as we will soon be making changes to our breakfast selections. Bob Williams - General Manager

"Birthday celebration"

5
30/09/2015

Celebrated my husbands 65th birthday with another couple. We stayed 3 wonderful nights. The pool and spa were very refreshing at the end of each day. Breakfast each morning was pleasant and clean. One of the best stays at a hotel, ever!

CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review
Dear Barbara A, We were thrilled to hear that you and your husband had a wonderful time celebrating his birthday. Thank you so much for choosing such a special occasion to stay with us. We hope to see you again in the future. Bob Williams - General Manager