Hotel Collingwood, Sure Hotel Collection by Best Western,  Bournemouth

4.5/5  - based on 726 guest reviews.
11 Priory Road, BH2 5DF, Bournemouth, Great Britain - See map
+44 01202 557575 +44 01202 293219

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> Room 1

1 adult

 

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Indoor pool
    Indoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Game room
    Game room
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TripAdvisor Traveler Rating
based on 731 traveler reviews
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Hotel Collingwood, Sure Hotel Collection by Best Western is one of Bournemouth's finest three star hotels - not least for its lovely seaside location just only a short walk to the beach - and our cosmopolitan town centre. As a family run hotel, we can offer an exceptionally high standard of service, as well as comfy-cosy rooms which have their own distinctive style and are all furnished and equipped with individual heating controls, direct dial telephone, digital freeview TV, tea / coffee facilities. We also offer top drawer entertainment on most evenings throughout the year. Each live cabaret is unique, whether you want to dance the night away or just listen, all tastes of music are catered for.

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Room 1

Guest reviews


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based on 731 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
440
Verygood
 
203
Medium
 
54
Poor
 
21
Horrible
 
14
Business Business 41
Couples Couples 338
Family Family 151
Friends getaway Friends getaway 117
Solo travel Solo travel 38
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Hotel Collingwood, Sure Hotel Collection by Best Western,Bournemouth
  • 5
    « Superb afternoon tea in a stunning hotel! »

    Hotel Collingwood is an absolute gem of a hotel in central Bournemouth. I recently booked afternoon tea for four of us to celebrate my grandmother's birthday. The staff were fantastic and very attentive throughout. They made us feel welcome and made a fuss of my grandmother as it was her birthday which was really lovely! The lounge area has been recently decorated and was beautiful and very comfortable. The afternoon tea was delicious ? my grandmother particularly loved the scones and there was not a crumb left when we had finished. I will certainly be returning and would highly recommend a visit!

    5
    « Holiday »

    This is are third time at the Collingwood and it won't be our last. Always made very welcome, food very good. Excellent position bus stop just outside the hotel. every time we have been there is always something new whether it be deco etc, always upgrading. Beautiful dining room, everywhere very clean, not forgetting the staff very friendly indeed. See you again. Thanks.

    5
    « Amazing hotel »

    We stayed for one night as it was close to the Pavilion Theatre as the price with breakfast was very good. Very clean and comfortable large room. All staff were very friendly. Lovely hot breakfast. Would highly recommend.

    4
    « Good Hotel near the center of Bournemouth »

    Nice hotel, very friendly and helpful staff. Good facilities. Very good breakfasts, with a good variety of food on offer. We only stayed on a bed and breakfast deal, but there are other options available. We had bar snacks a couple of nights, which we enjoyed, but you could eat in the restaurant if you wished. Indoor pool was on the small side, but as I was the only one using it at the time, it was ideal. There was also a Jacuzzi by the swimming pool. Our room was hot, and we had to ask reception for a fan, which they provided, which made the room more bearable a night. Our windows opened on to the road side of the hotel and the road is reasonably busy, so a reasonable amount of road noise could be heard, but hey we managed to sleep through it with the windows open, but light sleepers would probably have more difficulties if they had the windows open. Speaking to other guests it seems that there are certain rooms which seem to be hotter than others, but it seems more luck of the draw whether you get a hot one or not. Also my partner is disabled, and the hotel allowed us to recharge her mobility scooted in reception each night. We booked direct with the hotel as we needed a disabled room with a shower, as my partner cannot cope with a bath, but the staff were very helpful and made sure that we got the facilities we required.

    5
    « Emma »

    Fantastic recent trip to Hotel Collingwood. Excellent staff, brilliant facilities and really family friendly. Also really loved the afternoon tea, a real treat for us all. Great location with the beach and town centre nearby. Highly recommended.

    4
    « Would deffo stay again........ »

    Only stayed one night and didn't eat here but staff helpful and efficient, allocated a lovely big family room with a just about view of the sea. Comfortable bed and great facilities. Room a little hot (no air con that we could find) despite cool temperature outside but a minor niggle. Loved the dance floor bar and games room, and the small swimming pool looked clean and inviting too. As other reviewers have observed, mature clientel generally but it made for a peaceful, restorative visit to lovely Bournemouth.

    5
    « Excellent stay »

    Myself and my boyfriend stayed at Hotel Collingwood for 1 night on Sunday 6th May, bed and breakfast. We chose this hotel as it is dog friendly, very close to the beach and with parking included. The hotel was fantastic. The room was a good size and we were on the ground floor, which was perfect as we had our dog with us. Dogs are allowed in the bar area, but not the restaurant. Breakfast was very good and service was quick. All the staff at the hotel were extremely friendly. It is a short walk (3 minutes) down the hill to the beach. We had to walk along a little way to get to the dog friendly part, as restrictions are in place over the summer. However, it is a lovely walk along the front. This restaurant is in a fantastic location, right by the beach and also an easy walk to shops and restaurants. It was a very good price for bed and breakfast. I would highly recommend it and we will certainly be staying there again.

    5
    « Great Hotel! »

    My wife and I had a great stay at Hotel Collingwood! The reception and lounge have been renovated and look very stylish. A great place to relax. Staff were very friendly and helpful, they offered good suggestions for places to visit. Our room was recently decorated and the bed was very comfortable. Breakfast was very good and we had an evening meal on one night which was excellent. Another big plus was the large car park and the wifi signal is very good.

    2
    « 2 stars »

    Reading the reviews and looking at the pictures this hotel apparently fits the bill. Decoration is nice and staff are friendly but the room (212) we got was an absolute hell, literally. Got in there only to find that the bathroom heater was fully on (bearing in mind outside was like 28 degrees). There was no way to turn it off either. We tried closing the door and turning on the ceiling fan, which was old, rusty and very noisy! Didn't do much to cool the room and opening the window wouldn't help either as it couldn't open that much. Rang reception to ask them about the heater and they said the main heating had been turned off and that it should cool off soon... which didn't happen so we ended up not getting much sleep as it felt like a sauna. Next morning a gentleman came up asking about the heater but at that point there was no point in fixing it as we were leaving that day. So my 2 stars are only reflecting the location of the hotel which is very convenient and the kind staff that helped us get a wasp out of the room the night we were there. Also bathroom fixtures are in desperate need of TLC as everything was falling apart, the shower head, toilet roll stand... and of course the heater without the valves to control the temperature. If you do stay and they give you room 212 ask them to swap it for another one! (Unless you love saunas!)

    3
    « Enjoyable Stay »

    We stayed over bank holiday and although the hotel was very busy we still managed to park okay. The room was fine and very clean as was the bathroom. The shower really let's the room down in a big way. Firstly, there was no power whatsoever and the water is extremely hot any time of day and is very hard to control. The hotel in general is nicely decorated and clean. We stayed at the top of the hotel Room 301, and yes we could hear the odd door closing and a little noise, but this certainly wasn't bad enough to disturb us. The only thing we were disappointed in was the breakfast. We arrived in the middle of service and the continental self service area was very disappointing. No selection of pastries, only plain yoghurts available and apart from fresh fruit there were only prunes available. Whilst we ate, none of this area was replenished which was a shame. Overall though we had a good stay and would come back. Thank you

  • 5
    « Weekend break »

    Lovely comfortable Hotel with very helpful & friendly staff.Breakfast & Dinner was delicious with every need catered for.We loved the pool & found it very relaxing & quiet.Wouldhighly recommend if you are staying in Bouremouth.

    3
    « Shower »

    Bathroom not very good. Shower poor with curtain not adequate for the purpose.Taps need an over-haul. Water temperature exceedingly hot. Staff all very helpful & cheerful with nothing too much trouble to ensure our visit was enjoyable.

    4
    « A couple of days »

    First visit to the hotel on a business trip, all very clean and presentable, perhaps missing the odd attention to detail as lost in translation but I would certainly recommend, car parking is very easy with loads of spaces although I guess may be full high season

    4
    « Unpretentious value for money Hotel »

    We have just returned from a 4 day break at this hotel and can compliment the management and staff for an excellent experience. The décor appears to be going through an upgrade and is very clean and pleasant. Our room 122 was good although the bathroom was tired the remaining décor and equipment were fine. We found the food served to be very good freshly cooked, hot and tasty. We asked if chef could provide a meal of Dover Sole one evening and although a small additional cost the fish for both of us was excellent. Many thanks chef. The staff are from various parts of Europe but all were very friendly and tried hard to please. 2 of the evenings had in house entertainmentwhich we enjoyed. All in all a lovely experience and we wish all at the hotel a successful summer and future.

    4
    « A short stay »

    This hotel was better than expected, the room was well appointed.It was sadly noisy in the bedroom as traffic rumbled past all night and the double glazing did not help much.Staff were friendly and nothing too much trouble. Food was great. Decor beautiful. Entertainment on several nights was good.The hotel was in easy walking distance of the town and BIC

    4
    « Easter Break »

    Myself and my husband visited here over Easter. On arrival, friendly welcome at reception and directed to our room. Although there was just the two of us we had booked a family room which was lovely and large with a good sea view. Room lovely and clean and nice fresh towels, however, no shampoo or shower gel as stated, although this was soon rectified when we notified the reception. We found the mattress quite hard and also the pillows although we did find some soft ones in the wardobe. Breakfast was delicious and well organised with specific tables for each room which seemed to work well. Nice gym, quite small but perfectly adequate for our needs. We were looking forward to a nice refreshing swim afterwards, however, on entering the pool we noticed right the way around the water line it was quite grimy which im guessing was a build up of oils etc and looked like it could do with a good scrub and also the flooring around the pool, so we got straight out. The sauna was lovely and hot and the steam room was good too, so just a little disappointed with the upkeep of the pool. On the Friday there was a singer, who was very good and sadly the Saturday entertainment we couldn't watch as the room was too full of people that weren't even staying in the hotel! All in all a good stay although the majority of guests were of the 'older generation' which wasn't so much of a problem, but I think the hotel was geared around that age.

    5
    « Friendly and professional! »

    My wife and I stayed at the Hotel Collingwood during the Easter weekend, I must say we couldn't fault it! The staff were helpful from check in onwards, Service in the bar and restaurant was great. We particularly enjoyed the extensive freshly cooked breakfast, we also had dinner on one of our nights which was excellent. I would happily recommend this hotel and will be glad to return.

    3
    « You get what you pay for »

    Stayed for a couple of nights during midweek, room was very small and beds very hard, staff were good and breakfast was also very nice. Overhaul the hotel seems to caterer for the blue rinse brigade and they do it very well but not the best place I have stayed and would not visit again.

    5
    « Fabulous reunion. Joan & Carl »

    Return visits to this lovely, welcoming, and recently, tastefully refurbished hotel becomes that much more exciting. On booking in with welcoming staff, our room allocated, we accompany our transported luggage to our superb twin bedded room. Beautiful, clean, crisp white cotton sheets beds look so inviting, after a five hour car journey. But the highlight of our stay came at dinner, and at every visit to the dining room. The meals were extremely comprehensive, various starters, main courses and puddings, all hot or cold choices on every course. Great. All served by such helpful, courteous and friendly waiters and waitresses. our thanks to you all. We SHALL return in the near future, you bet.

    5
    « Lovely midweek break »

    Room basic but functional. Staff all very friendly and professional. Breakfast good - served with a smile. Swimming pool to ourselves. Mostly older clientele but we took our 2 year old granddaughter and everyone welcomed her with open arms. Very good value for money.

  • 5
    « Fabulous! »

    My wife and I returned to the Hotel Collingwood having stayed with our kids last summer. Whether visiting as a family or a couple this hotel is a great choice. The reception and lounge have been refurbished since our last visit and offer a welcoming friendly environment. There was also very good entertainment in the evening. The menu has been updated and the breakfast and evening meal were excellent. Another bonus is the large free car park which in a town centre location is very unusual. We are looking forward to another visit hopefully in this summer.

    2
    « 2 day break »

    On arrival was ignored by three members of staff finally seen and was given room key .was told '3rd floor lift that way ' room was boiling hot. fan didn't work. Wardrobe door wouldn't slide open properly. But there was tea making facilities. Told staff about heating and that was sorted. Room had a sea view but traffic noise bad all night. Left a day early staff didn't even ask why. just took key and said good bye. Hotel more suited to older people. pool tiny. dance floor tiny. room very compact. Looks nice but minor faults.

    4
    « Mothers Day Lunch »

    A lovely venue for a special family lunch. The hotel looks to be newly decorated and special attention has been paid to the furnishings. The three course meal was impressive and the staff were friendly and helpful. We will definitely visit again soon

    5
    « very frendly hotel »

    we enjoyed our stay very much. at the hotel Collingwood ,the beach is so near we did,nt use the car much..and left in the hotel free car park.. The hotel was spotless and great staff nothing was to much,for them.We had a great size size room and spotless.As we had our dog with us we were given a free samply dog food .

    5
    « Frightened to share this secret in case the hotel is full next time! »

    My husband & I stayed for one night - we were very impressed. The hotel was comfortable, spotlessly clean and good value for money. The breakfast was delicious & good quality. We enjoyed a lovely swim & sauna. Towels were good quality & generously sized. We were delighted too that dogs are accepted. We have no hesitation in recommending the Collingwood. Thank you for a wonderful stay.

    5
    « Very good hotel ! »

    We very much enjoyed our three night stay here. Everywhere very clean and newly refurbished. Great central location with free car parking. Rooms very comfortable. Overall very good indeed and highly recommended..

    5
    « Snowy Bournemouth »

    Stayed at this hotel because I went to see Micheal McIntyre at BIC which is 5mins walk from the hotel. We had some drinks in the lounge before going which looks lovely. Bournemouth beach was covered in snow and we had a lovely lunch no walk after breakfast. We are planning At trip in the summer !

    2
    « Poor expereince »

    My experience here was pretty poor from start to end. - We ordered food at the bar. We asked for food menus and got drinks menus. We again asked for food menus and the bar staff looked on at us in confusion until we picked up the menus ourselves. Our food (sandwiches and burgers) took almost an hour to get to us and when it did it was wrong! - Through the night there was a loud drilling sound that makes sleeping difficult. - The bins in the room had not been emptied from the previous guest's stay. -The bed linen had small unattractive brown marks on the duvet cover. - I had to wait about 5 minutes for any hot water when showering in the morning. I took so long I started having a cold shower until I realised the water becoming warmer. The water was a small trickle. - I ordered breakfast and again the food I received was not what I ordered. - the cherry on the top was being made to pay for a room that we had already paid for. I am now in the process of trying to claim this money back however the hotel is making this process difficult. I have sent them both copies of payment proof. They however do not accept their own printed receipts or credit card receipts as proof. They require me to send them my bank statement as well! Although the staff are friendly, there is a clear lack of leadership and training which leads to an ineffective service and poor customer service. If you choose to stay here, expect long waits and confused staff. Bring ear plugs and maybe extra money in case reception insist on you paying twice!

    5
    « Great value for money »

    Just returned after staying at the Collingwood hotel for the first time, what a superb hotel rooms clean and tidy food was excellent and the staff were brilliant, will definitely be going back again, bonus for us was It was dog friendly.

    4
    « family break »

    Took the grandchildren away for the weekend - had a lovely time. Had a very good room - kids thoroughly enjoyed it. Nice hotel , friendly staff, easy car parking, food was good - nice breakfast - kids enjoyed the pancakes. Pool was good

  • 5
    « another great stay »

    my wife and i have just had another great stay at the collingwood hotel.All the staff seem to get on very with each other in every dept.From front of house .All of Clives team.And also house keeping. We both love staying here good food clean rooms what more could any body want.The only down side is people using mobile phones in the dining room perhaps a request from management may do the trick.Allso a request to people who return late to there rooms to consider other guests and please keep the noise down ps there is one member of staff who was the iceing on the cake for us and it is FROM RUSSIA WITH LOVE (DIANA NOVIKOVIA) made us very welcombe see you all next year T-B and Emma

    5
    « Happy with »

    Great rooms ,food very good will be going back again with group of 50 i took a group of 50 i was not sure about going there but glad we did. Im going to go back next year. The food was lovely and plenty to choose fom the rest of my group all enjoyed the hotel as well.

    5
    « A Lovely Stay »

    We stayed at the Collingwood for 3 nights in late February, unfortunately we decided to leave 1 night early because of the bad weather. We didn't want to risk driving in snow which was just as well as it turned out. Staff are great, very friendly and helpful. The hotel is undergoing refurbishment which so far looks fantastic. Breakfast was excellent and we also had dinner on one night which we could not fault. The hotel is a short walk from the town centre and the shops it also has plenty of car parking space which is included when you book direct. We will definitely be back to enjoy the Collingwood and the beautiful beach across the road.

    3
    « Shame »

    This has the potential to be an outstanding hotel. It is tastefully decorated and the lounge area is beautiful. The staff are friendly and there is excellent entertainment many nights.When we got to our room we were delighted, it was lovely and big with a newly refurbished bathroom. Unfortunately the mattress was horrific, very thin/cheap and very uncomfortable. As I suffer with pelvic problems, we told reception and they replaced the mattress. Unfortunately the one they replaced it with was not much better and in the 3 Nights we were there neither myself or my partner had a good nights sleep. If only the hotel would invest in highly quality mattresses or mattress toppers this would be a 5 star review but as it is currently, we would sadly not return.

    5
    « Surprise for a Birthday treat »

    I booked the hotel as a surprise for my husbands birthday as a friend had recommended it to me. I booked a superior double (which had a sea view) and the room was very clean and comfortable, only downside would have been nice to have a 2nd internal door within the room, to cut out corridor noise. We only had breakfast at the hotel, which was lovely, very attentive staff and locally sourced produce. We did use the sauna, jacuzzi which were nice. We will definitely return as the hotel was close to the beach and town.

    5
    « Fantastic Hotel in great Location »

    Visited this lovely hotel on a Sunday afternoon last weekend during my first visit to Bournemouth - loved the location which is very near the beach and tried the excellent local cider in the hotel bar on the recommendation of the friendly staff - also noticed that this hotel has had a very smart refurb - I had a look around and also saw the pool and other facilities which were spot on - can't wait for a return trip to amazing Bournemouth and will defo be staying this gem of hotel !!

    5
    « Delicious afternoon tea »

    Great tea yet again. Delicious food with a good choice for vegetarians. The hotel has just undergone a refurb and looks lovely. The staff are helpful. Central location and parking a bonus. Highly recommended.

    5
    « Will be back »

    Visited here with my wife and I must say we both enjoyed every aspect of our stay. The entertainment and food were excellent. The staff couldn't have been more helpful. Our room was very comfortable and clean. Not to mention the hotel being in a lovely location. One which we be definitely returning to sample in the nicer weather this summer. Top value

 

Getting to the hotel ...

All directions
·From: At end of M27 continue on the A31. Turn left onto A338. At roundabout continue straight signs for Town Centre WEST. Turn at the roundabout signposted West Cliff and Beaches. Take 2nd exit at next roundabout and left at the following roundabout, the hotel is on the left towards the end of Priory Road.