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Hotel Collingwood, Sure Hotel Collection by Best Western, Bournemouth

4.5/5  - basé sur 763 notations.
11 Priory Road, BH2 5DF, Bournemouth, Great Britain - Ver el mapa

El Hotel Collingwood, Sure Hotel Collection by Best Western es uno de los mejores hoteles de tres estrellas de la ciudad y destaca por su encantadora ubicación costera a poca distancia a pie de la playa y del cosmopolita centro de la ciudad. Al ser un hotel de gestión familiar, este establecimiento ofrece un alto nivel de servicio y unas cómodas y acogedoras habitaciones con un exclusivo estilo equipadas con calefacción con termostato individual, teléfono de marcado directo, televisión digital Freeview, tetera y cafetera. También ofrecemos actuaciones la mayoría de las noches durante todo el año. Cada representación de cabaré es única y le ofrece el espacio idóneo para bailar por la noche o simplemente escuchar su estilo musical preferido.

Sure Hotel Collection

Hotel Collingwood

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Cafetería-restaurante
    Cafetería-restaurante
  • Piscina cubierta
    Piscina cubierta
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Seguro
    Seguro
  • Sauna
    Sauna
  • Cuarto de jugar
    Cuarto de jugar
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 765 huéspedes
NOTA EMITIDA
Excelente
452
Muy bueno
213
Normal
62
Malo
24
Pésimo
14
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
119
De negocios De negocios
42
En familia En familia
163
En pareja En pareja
348
En solitario En solitario
39
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Fantastic All round"

5
20/07/2018

Absolutely first class staff, incredibly accommodating. Breakfast was cooked to order, lovely and great options. Our room was airy and clean. The location is excellent, a short walk to the beach and town centre. Plenty of parking which is a real bonus in the centre of town. We have been before and will come again, happy to recommend.

"Birthday treat"

5
18/07/2018

My boyfriend surprised me for my birthday and took Me here last weekend, when arriving in the hotel we were welcomed by such friendly staff! We stayed here for 3 nights. It was a brilliant location for us as we walked into the town and on to the sea front every day :-) the staff were so kind and friendly and would definitely do anything to help us. It was lush as we didn't have to pay for parking. Nor did we have to drive anywhere due to the perfect location. As mentioned before on some of the reviews the room was very very warm. But I suppose what do we expect this time of year when it's schorching outside anyway. We always went to bed with the fan on which helped a little :-) Our room was always kept so clean and always stocked up on coffee, milk, sugar etc which was very handy :-) We only had breakfast on of the mornings and I wasn't overly fussed on mine as I decided to have American pancakes which I had never tried before. But my partner had a fry up which looked lush! I would definitely like to return to this hotel, as I love Bournemouth. There was a singer on the Friday night which was brilliant. The guests seemed to have liked him! Thank you Hotel Colingwood for a brilliant stay :-)

"Fabulous Hotel in every way. 100% recommend!"

5
11/07/2018

Excellent hotel, we have stayed here four times in the last year and already have two stays booked before the end of the year. Customer service is 100% from all the team: the receptionsts, bar and restaurant staff, as well as the manager and owners. Nothing is too much trouble from any of them. Rooms are spacious, light, and contain everything you would want in a hotel room. Location is very close to the beach and town centre which includes a wide range of shops, well within walking distance, and within a 30 min drive of other beaches and places to visit. The two things I like best is the lovely staff and the evenings entertainment

"Ideal for short stay"

3
10/07/2018

Very convenient position for shops and sea front, quite a climb up the hill though. Room only OK as no air con and bathroom was tiny. Friends had much better room so ask for larger room as it is worth paying the extra. However it was clean. Public areas nicely decorated. Staff helpful and very polite. Breakfast was OK but did have to mention that the fruit bowl needed some variety as just prunes and grapefruit (no berries, apple, pears etc even though summer time!) and that many guests would be unable to enjoy the grapefruit if on certain medicines. Great to have on site parking.

Michelle K, Owner at Hotel Collingwood, Sure Hotel Collection by Best Western, responded to this review
Dear barryrog, Thank you for your feedback on Hotel Collingwood, As you have said we have different sizes of rooms some with air-con and different facilities such as walk-in showers.It is great to hear that you had great service from our hospitality team and I will feedback all of your comments to the restaurant. If you do have a specific dietary requirement, such as not being able to eat grapefruit, we are very happy to offer alternatives, and any member of our team will be very happy to oblige. We all hope to see you again at the Collingwood and please feel free to contact us if you would like to discuss our various room options. Best Wishes Michelle Owner All rooms booked direct are guaranteed their own parking space. To explore our room options and great B&B and half board "Prepay and Save "package deals contact the Hotel Collingwood team direct on 01202 557575.

"Vastly overpriced"

2
10/07/2018

My daughter and I stayed at the Collingwood while visiting Bournemouth University. I thought it was fairly expensive at the time of booking but it was a rare treat so decided to splash out. It was extremely disappointing. Our room was on the third floor with a view over buildings and the car park. It was like an oven inside and sun was streaming in the window which couldn't open very far. The fan did nothing to cool us down. The décor is dated and there were chips on the loo seat. Also, we couldn't drain water from the bath as the plug got stuck. I thought breakfast would make up for it but again, very disappointing. Nothing seemed fresh and the packets of cereal were all sweet and geared towards children. I ordered porridge with banana and was told there were no bananas. The porridge was inedible - it was more like ready brek and gloopy and grey. My daughter ordered pancakes which were also out of a packet. I have never complained about anything before on Trip Advisor but I just feel that people should be prepared to be underwhelmed when spending the sort of money the Collingwood are charging.

Michelle K, Owner at Hotel Collingwood, Sure Hotel Collection by Best Western, responded to this review
Dear Clairelouise, Thank you of your feedback. I have taken onboard your comments and I am disappointed that you didn't enjoy your stay with us, and I apologise for this. As you can see we usually have very good reviews about the hotel. I know that we have experienced extremely hot weather in Bournemouth, and this will make us all feel hotter. The breakfast is cooked fresh to order, and guests like this as it isn't sitting around on a buffet, I will investigate what went wrong on this occasion. The pancakes are a new addition and are an American style pancake that we sell a lot of, so I apologise if they were not to your liking. With regards to the room rates, they do change depending on the time of year and would be inline with other 3 star hotels in Bournemouth. I am very sorry that you didn't experience us at our best on this occasion and will use you comments to improve our service. Best Wishes Michelle Owner All rooms booked direct are guaranteed their own parking space. To explore our room options and great B&B and half board package deals contact the Hotel Collingwood team direct on 01202 557575.

"It was ok"

3
09/07/2018

We stayed for two nights at hotel Collingwood and I must say we were very underwhelmed. We arrived and it was really hot. There is no air con despite the premium price! We asked for a fan and got a small desk fan but due to the location of the plug sockets made not much difference to the room temperature, we went out and bought an additional fan. We got seated at breakfast and waited 25 mins until someone took our order. There was no orange or apple juice left and took a long time to get some. The full English was a bit rubbish and really not worth the wait however the pancakes were lovely. The staff are really polite and friendly but not in a rush to serve at the bar or restaurant. The evening entertainment was suited to an older audience with Cabaret from the 60s and 70s. Our room was on the small side and the shower was so clogged up with lime scale we got a trickle of water which wasn't ideal after sweating away in the non air conditioned rooms. We wouldn't stay here again but the location is great for the town centre if you don't mind climbing a steep hill.

Michelle K, Owner at Hotel Collingwood, Sure Hotel Collection by Best Western, responded to this review
Dear chachamum, Thank you for reviewing our hotel, the rates, like all of the hotels in the area will change season to season and are a little higher when we are experiencing a heat wave. The heat wave is why everyone has been feeling a little hotter. We do have superior rooms with air conditioning which are a little more money but still provide great value. I am pleased that you found the staff to be polite and friendly. The live entertainment does vary and we do find that it is popular with all our guests no matter what age. We are, as you said, in a great location close to the beach with free parking for our guests. I am sorry that you didn't enjoy your stay with us, as you can see from our reviews this is not usually the case. Best wishes Michelle\\Owner

"Value for money "

4
07/07/2018

Good clean hotel, similar to what you will find in the area. Great parking and the swimming pool was beneficial. Outside seating area looked good as well as the bar. Found the WiFi poor however, kept dropping out and was slow even though the signal varied between average and strong. I was using an app which generally doesn't require a high speed connection.

Michelle K, Owner at Hotel Collingwood, Sure Hotel Collection by Best Western, responded to this review
Dear Jinxsy27, Thank you for your lovely review, I am pleased that you enjoyed your stay with us and that you found the Collingwood to be a "good clean hotel". I will investigate the WiFi as it is usually very good. Thank for your feedback, we hope to see you again soon. Best wishes Michelle Owner All rooms booked direct are guaranteed their own parking space. To explore our room options and great B&B and half board "Prepay and Save"package deals contact the Hotel Collingwood team direct on 01202 557575.

"Hot Hot Hot"

4
03/07/2018

This was our 7th visit to this hotel and the first time since it changed to Best Western. Once again we could not fault the staff or the cleanliness of the place. However there is a plus and a minus. The plus is the fact that dogs are now allowed in the lounge, bar and terrace area. The minus is the lack of evening entertainment. There was always live music every night to listen or dance to. This time it was on only one night during our stay. After being out all day in the heat, it is nice to sit in cool lounge and be entertained.I was told at the time of booking that entertainment would be provided when the hotel was full. I was told that it was full, so I don't understand why we didn't have any.

"Just become my favourite Best Western in Bournemouth"

5
02/07/2018

Only just become part of the BW franchise and as I stay in Bournemouth regularly I thought I'd give it a try and was very pleased I did. Staff were really friendly, food excellent and the room I had was massive and came with a sea view. I appreciate I probably had an upgrade but it worked, I'll be staying here again! This hotel is now the first I check when I book for Bournemouth.

"Great Hotel."

5
02/07/2018

Stayed at the Collingwood for one night in June 2018. A wonderful hotel in a brilliant location in the town. Check in was fine . When we got to the room there was an air cooler as the weather was rather warm. All of the staff in the hotel were very professional and always very helpful when we needed information. Our only gripe is the price for the breakfast as we didn't book B&B when we booked, we paid 12.50 as opposed to 8.50 if we had booked breakfast when we booked the room. All that said i would not hesitate to book this hotel again and i would definitely recommend to friends and colleagues.

"Ok for a brief stayover"

3
01/07/2018

Myself and a friend stayed overnight in June, check in was fine as was the room, there was an air machine put in the room as it was hot. on checkin we asked the price of breakfast should we require it, we were told £10 each. The area is ok, although there appear to be a few DSSS hotels around and a student hostel. its a steep walk back from the beach. The night we were there there was a summer party organised, obviously the guests were not invited (well we certainly were not) and this made us feel awkward as all these people dressed up were arriving, so we ate out. The next morning we decided to have breakfast and were told it was £12.50 had it gone up overnight? i asked? I payed it and noticed that even on the board outside the hotel it said £10 so i asked for the difference to be refunded, which after a bit of arguing received overall, its a decent hotel and fine for an overnight stay..

"Sunny Bournemouth ??"

5
01/07/2018

We stayed at the Collingwood in February and had a great time! We decided to come back with our kids for the weekend to make the most of the glorious weather! The Hotel has undergone further refurbishments since our last visit and looks very classy! We had a lovely family room which was spotless with a large tv and comfortable beds. The kids loved the pool and games room and the adults enjoyed the bar and the delicious 'Gin Collingwood'. Meals in the restaurant are great, staff cannot do enough for you. Bournemouth beach is beautiful in the sunshine, can't wait to return!

"Hot for the wrong reasons"

3
18/06/2018

The hotel was good, check in easy and straightforward. The rom was on the ground floor overlooking the front so you could expect noise. Room appeared clean on first view but the shower head could do with a good scrub, talking of which I was scaled by the shower has the hot and cold dial delivered the opposite of what they said - move the dial to cold and your hand was scalded!! Having reported this receptioned advised they knew - wish they had told us (room 101). Breakfast was fine but no yogurt, full English arrived with a” mind the plate is hot” the plate was nuclear hot, I could have cooked my breakfast on it !! It managed to overlook my egg and made the mushrooms too hot to eat without a lot of childlike blowing...

"Very pleasant stay"

4
18/06/2018

Stayed here with my partner for a short weekend break and was very pleased with the hotel and service. Staff were all very helpful and welcoming. Rooms clean and well equiped. Added bonus of being able to use the swimming pool and sauna included in the price of the hotel. Very convenient location .. only a short walk into the town centre and to the beach front. Breakfast was varied and very nice indeed. Would return.

"Just a weekend reunion"

4
18/06/2018

Staff very nice and obliging staff in all departments,only disadvantage was that the staff kept happy hour very secretive The entertainment was very good the Sunday night very good.Car parking was excellent plenty of room and seemed to be very safe,

"Excellent weekend visit!"

5
18/06/2018

We stayed at the Hotel Collingwood over a glorious sunny weekend. We chose the hotel based on reviews and the facilities. The hotel has had some recent renovation work which has been beautifully done. It is stylish and friendly, staff are very helpful and relaxed yet efficient, nothing is a problem. Our 5 year old son loved the swimming pool and games room. Dinner and breakfast were good value and excellent. Our room had a 40' tv, which kept our lad occupied. There is also a large free car park. Bournemouth is a great place to visit with a lovely beach, especially when the sun is shining. We have no hesitation in recommending the Collingwood.

"Great Hotel for a Happy Stay"

4
18/06/2018

The hotel is very clean and welcoming. The staff were all very helpful especially the house keeping staff who were amazing and dedicated. The hotel has a great swimming pool and spa facilities, which were very relaxing. Breakfast was great and was served to your table which was a very nice touch. The hotel room was airy and from our room, 314, we could even see the sea.!!

"3rd to 8th June Room 204"

4
13/06/2018

We have been visiting Collingwood for nine years. Sometimes three times a year and this time enjoyed five days of summer weather but were left a little bit disappointed with the accommodation. We had room 204 a family suite with two rooms which was fabulous for the two of us but the shabby bathroom let it down badly. You couldn't have a bath as the cold tap was just a trickle and the hot was exceptionally hot which isn't normally a fault. A tatty shower curtain , paint falling off the ceiling and in some parts badly discoloured grouting. Taps on both sink and bath badly need replacing. Having said this the dining room staff as always were exceptional. Especially being under pressure from the bridge club. The dinner menu has lost its 5* appeal. The lovely Collingwood salads have disappeared along with a course at the beginning of the meal but the standard of food is good. Breakfast is first class. Checking in Sunday was hard work and on departure it is the first time in 9 years that nobody asked us if we had enjoyed our stay (Martine was not on duty). All in all a quiet thank you for settling our bill. The outside of the hotel and the decor in the reception lounge look great but possibly rooms should have had more priority. However we enjoyed our stay and will revisit "Come back Philliip all is forgiven".

"Wonderful Hotel!"

4
08/06/2018

Stayed for seven nights and we must say that the staff were fantastic. So friendly and professional in every way. Thank you especially to lovely and wonderful Evita and to the lovely Polish girl at breakfast (apologies, for not recalling your name. Enjoy your time with your Mum when she comes over). These two girls really stood out and fulfilled our stay with gratitude and pleasure. Breakfast was always hot and tasty, never disappointed. However, unfortunately lunch and dinner not so good. We are marking the hotel down a star (want to mark it down two infact but then the score would come out as only ‘average' so that would come over unfair because the hotel we feel is better than just ‘average'). The reason for not being entirely happy with our stay was for two reasons. This being mainly because our room was very, very, very hot to say the least. Hotel supplied us with two tower fans which didn't make enough notable difference to our comfort. We would open the three bay windows in desperation for cool air but only to be confronted with the very busy loud traffic noise outside. (The hotel is on a busy road right on top of a steep hill so you constantly hear the vehicles accelerating as they come up the hill). There is no air-conditioning in the hotel so boy oh boy do you suffer the heat of the room because of it. We didn't sleep through the entire night once in seven nights due to the heat and traffic noise. Therefore, ask for a room at the back of the hotel that is not South facing and less noise. Secondly, we were disappointed with our cleaner if our room as the towels were not changed often enough during our stay and moreso, not once during the seven night stay was the one bed ever made properly. That's all she ever did was pull the duvet up, not even plump up the feather pillows or straighten out the undersheet. I myself, slept on top of the duvet on my bed (because of the sheer heat in room), not once pulling the duvet back to get into the bed but yet again the feather pillows were always left how I had slept. Would we return to the Collingwood.....yes......but only when the hotel has air conditioning installed, which we have been informed that this will be carried out during a forthcoming refurbishment programme.

"28th May to 3rd June Room 115"

5
08/06/2018

Just back from another stay at the Collingwood. The hotel remains excellent, with some nice new touches in the lounge. Everyone from the reception through to the restaurant and the housekeepers cannot do enough for you. The facilities include a full size snooker table, table tennis, bar football and a pool table. Lovely swimming pool and Jacuzzi. The food was extremely good, with a good variety. There is also free parking guaranteed, which is a definite bonus.

"One week stay 28 May-4June 2018"

3
07/06/2018

Recently returned from a stay at The Collingwood, for a 3 star hotel it is expensive but was very satisfied with customer service, especially Evita from Latvia and the small man in reception who was always welcoming and courteous, also the night porter who I frightened to death when I came down at 3am every night for a smoke, thanks to him especially too. The price of breakfast was listed on the website as £20 for two people but they tried to charge £25, saying they had put their prices up last week, when I questioned this they did only charge the £20, but considered it very expensive, especially as there was a pub 1 minute away that served a very nice breakfast for £6 each. In fact the price of everything was expensive, we went to the pub for all our meals after the first day. I had Sunday lunch and the menu was limited. The lift broke down and I am disabled, we were on the third floor so I couldn't go up and down, they said they had a 24 hour call out to the repair company , but they didn't come until 5pm and then it wasn't fixed until next day. They couldn't give me a ground floor room as they were fully booked. The hotel was in a good location for the beach but everywhere is steep hills so if you can't walk up them it's a case of having to take taxis. The best thing about this hotel was the customer service and the fabulous swimming pool.

"Prime hotel for all the family"

5
05/06/2018

I have very much enjoyed my stay at this hotel and would definitely recommend to anyone. Visiting the local town of Bournemouth with a place to rest, eat and drink at the end of the day was great for me and my family. My kids loved the pool!

"Overpriced for what it is"

2
03/06/2018

I have to say I was disappointed for our stay when considering the price we paid for the room. The hotel is in great location but that's about it. The room was really small, the carpet full of hairs and dust, the double bed was really small (maybe 140 cm wide), there was literally no water pressure in the shower and there was something wrong with the water mixer as water was always too hot or too cold, the soundproofing is nonexistent. I usually stay in hostels and I think this hotel correspond the same level as hostels in general. I would have been happy with my stay if I would have paid less but for the price I paid I would have expected much more. The staff in hotel was neutral.

Michelle K, Owner at Hotel Collingwood, Sure Hotel Collection by Best Western, responded to this review
Dear ehngo, Hotel Collingwood, is a good 3 Star hotel. I am not sure which room you were in but we have 53 rooms, which all offer a comfortable bed, fresh white cotton bedding, a selection of pillows, complimentary toiletries, fresh towels, tea and coffee making facilities, wifi,40in TV. Housekeeping would be more than happy to help with anything you might want help with. We have a delicious cooked to order breakfast service. I am not sure any hostel would provide this? The Hotel provides great value along with location and free parking. Wishing you all the best Michelle Krips Owner

"Like a dear old nan: old fashioned but loveable"

4
29/05/2018

The hotel is in a prime location a short walk from the beach, minigolf, a tonne of restaurants, a helter-skelter and the Oceanarium. There's ample, free parking for guests (a big plus given rival hotels we looked at). The staff are friendly and efficient, the breakfast was just great and they serve local beers at the bar. On the downside the room is due a bit of renovation and was very hot overnight (no air con). There was only one small lift which was awkward for us with a pram, particularly when the cleaning staff are using it in the morning. But overall we had a great time. There was even a bit of musical entertainment on two of the nights which we really enjoyed. It's a thumbs up from Burle. DO. IT.

Michelle K, Owner at Hotel Collingwood, Sure Hotel Collection by Best Western, responded to this review
Dear Milton_Burle, Thank you for such a lovely review of Hotel Collingwood. It's great to hear you enjoyed your stay with us. Thank you very much for the "thumbs up" I will pass on you comments to our team they will be really pleased. We hope to welcome you back to the Collingwood again soon. Best Wishes Michelle Krips Owner All rooms booked direct are guaranteed their own parking space. To explore our room options and great B&B and half board package deals contact the Hotel Collingwood team direct on 01202 557575.

"Avarage"

3
28/05/2018

Very good location! Good and friendly staff. Bedeoom was small but clean and did look Ok. Big problem that Its very hot to sleep , winndow very small and opens just A bit. We were lucky to have Amazing weather at bournemouth but to sleep was nightmare. Bed was small and i would say broken. Were was no water pressure in the shower so it was a problem too. If this hotel would be cheaper I wouldn't mind to stay few days. Price should go dawn or some improvement done!!! Just remember one more fink: you can here everything what's happening in the corridor or next room. I was surprised that cleaners were hoovering corridors at 9 in the morning on Sunday morning.

Michelle K, Owner at Hotel Collingwood, Sure Hotel Collection by Best Western, responded to this review
Dear renatele7, We were very lucky to have such amazing weather in Bournemouth, this is true, I am sorry you struggled to sleep, I think we all found that weekend hot. The rooms have single,double or kingsize beds and are mainly new. I'm not sure what time you would expect the housekeeping team to start but I think most hotels have a team in during the morning.I am pleased that you found the staff to be "good and friendly" and that you enjoyed our very central location, with free parking. Best Wishes Michelle Krips Owner

"Superb afternoon tea in a stunning hotel!"

5
25/05/2018

Hotel Collingwood is an absolute gem of a hotel in central Bournemouth. I recently booked afternoon tea for four of us to celebrate my grandmother's birthday. The staff were fantastic and very attentive throughout. They made us feel welcome and made a fuss of my grandmother as it was her birthday which was really lovely! The lounge area has been recently decorated and was beautiful and very comfortable. The afternoon tea was delicious – my grandmother particularly loved the scones and there was not a crumb left when we had finished. I will certainly be returning and would highly recommend a visit!

Michelle K, Owner at Hotel Collingwood, Sure Hotel Collection by Best Western, responded to this review
Dear Rosie, Thank you so much for bringing your grandmother to the Collingwood for her birthday celebration. I will pass on your compliments to our team and I am delighted to hear they made such a fuss of her. Thank you also for the recommendation. Hope to see you again soon. Best Wishes Michelle Krips Owner

"Holiday"

5
23/05/2018

This is are third time at the Collingwood and it won't be our last. Always made very welcome, food very good. Excellent position bus stop just outside the hotel. every time we have been there is always something new whether it be deco etc, always upgrading. Beautiful dining room, everywhere very clean, not forgetting the staff very friendly indeed. See you again. Thanks.

Michelle K, Owner at Hotel Collingwood, Sure Hotel Collection by Best Western, responded to this review
Dear Prudence9141, It is really lovely to receive such a wonderful review of our hotel. I will show your comments to our team they will be delighted. We look forward to welcoming you back to the Collingwood soon. Best Wishes Michelle Krips Owner

"Amazing hotel"

5
22/05/2018

We stayed for one night as it was close to the Pavilion Theatre as the price with breakfast was very good. Very clean and comfortable large room. All staff were very friendly. Lovely hot breakfast. Would highly recommend.

Michelle K, Owner at Hotel Collingwood, Sure Hotel Collection by Best Western, responded to this review
Dear Lorraine G, It is wonderful to receive such great comments about our hotel, and thank you for the recommendation. We hope to welcome you back to the Collingwood soon. Best Wishes Michelle Krips Owner

"Good Hotel near the center of Bournemouth"

4
22/05/2018

Nice hotel, very friendly and helpful staff. Good facilities. Very good breakfasts, with a good variety of food on offer. We only stayed on a bed and breakfast deal, but there are other options available. We had bar snacks a couple of nights, which we enjoyed, but you could eat in the restaurant if you wished. Indoor pool was on the small side, but as I was the only one using it at the time, it was ideal. There was also a Jacuzzi by the swimming pool. Our room was hot, and we had to ask reception for a fan, which they provided, which made the room more bearable a night. Our windows opened on to the road side of the hotel and the road is reasonably busy, so a reasonable amount of road noise could be heard, but hey we managed to sleep through it with the windows open, but light sleepers would probably have more difficulties if they had the windows open. Speaking to other guests it seems that there are certain rooms which seem to be hotter than others, but it seems more luck of the draw whether you get a hot one or not. Also my partner is disabled, and the hotel allowed us to recharge her mobility scooted in reception each night. We booked direct with the hotel as we needed a disabled room with a shower, as my partner cannot cope with a bath, but the staff were very helpful and made sure that we got the facilities we required.

"Emma"

5
20/05/2018

Fantastic recent trip to Hotel Collingwood. Excellent staff, brilliant facilities and really family friendly. Also really loved the afternoon tea, a real treat for us all. Great location with the beach and town centre nearby. Highly recommended.

"Would deffo stay again........"

4
18/05/2018

Only stayed one night and didn't eat here but staff helpful and efficient, allocated a lovely big family room with a just about view of the sea. Comfortable bed and great facilities. Room a little hot (no air con that we could find) despite cool temperature outside but a minor niggle. Loved the dance floor bar and games room, and the small swimming pool looked clean and inviting too. As other reviewers have observed, mature clientel generally but it made for a peaceful, restorative visit to lovely Bournemouth.

"Excellent stay"

5
10/05/2018

Myself and my boyfriend stayed at Hotel Collingwood for 1 night on Sunday 6th May, bed and breakfast. We chose this hotel as it is dog friendly, very close to the beach and with parking included. The hotel was fantastic. The room was a good size and we were on the ground floor, which was perfect as we had our dog with us. Dogs are allowed in the bar area, but not the restaurant. Breakfast was very good and service was quick. All the staff at the hotel were extremely friendly. It is a short walk (3 minutes) down the hill to the beach. We had to walk along a little way to get to the dog friendly part, as restrictions are in place over the summer. However, it is a lovely walk along the front. This restaurant is in a fantastic location, right by the beach and also an easy walk to shops and restaurants. It was a very good price for bed and breakfast. I would highly recommend it and we will certainly be staying there again.

"Great Hotel!"

5
09/05/2018

My wife and I had a great stay at Hotel Collingwood! The reception and lounge have been renovated and look very stylish. A great place to relax. Staff were very friendly and helpful, they offered good suggestions for places to visit. Our room was recently decorated and the bed was very comfortable. Breakfast was very good and we had an evening meal on one night which was excellent. Another big plus was the large car park and the wifi signal is very good.

"2 stars"

2
09/05/2018

Reading the reviews and looking at the pictures this hotel apparently fits the bill. Decoration is nice and staff are friendly but the room (212) we got was an absolute hell, literally. Got in there only to find that the bathroom heater was fully on (bearing in mind outside was like 28 degrees). There was no way to turn it off either. We tried closing the door and turning on the ceiling fan, which was old, rusty and very noisy! Didn't do much to cool the room and opening the window wouldn't help either as it couldn't open that much. Rang reception to ask them about the heater and they said the main heating had been turned off and that it should cool off soon... which didn't happen so we ended up not getting much sleep as it felt like a sauna. Next morning a gentleman came up asking about the heater but at that point there was no point in fixing it as we were leaving that day. So my 2 stars are only reflecting the location of the hotel which is very convenient and the kind staff that helped us get a wasp out of the room the night we were there. Also bathroom fixtures are in desperate need of TLC as everything was falling apart, the shower head, toilet roll stand... and of course the heater without the valves to control the temperature. If you do stay and they give you room 212 ask them to swap it for another one! (Unless you love saunas!)

"Enjoyable Stay"

3
07/05/2018

We stayed over bank holiday and although the hotel was very busy we still managed to park okay. The room was fine and very clean as was the bathroom. The shower really let's the room down in a big way. Firstly, there was no power whatsoever and the water is extremely hot any time of day and is very hard to control. The hotel in general is nicely decorated and clean. We stayed at the top of the hotel Room 301, and yes we could hear the odd door closing and a little noise, but this certainly wasn't bad enough to disturb us. The only thing we were disappointed in was the breakfast. We arrived in the middle of service and the continental self service area was very disappointing. No selection of pastries, only plain yoghurts available and apart from fresh fruit there were only prunes available. Whilst we ate, none of this area was replenished which was a shame. Overall though we had a good stay and would come back. Thank you

"Weekend break"

5
21/04/2018

Lovely comfortable Hotel with very helpful & friendly staff.Breakfast & Dinner was delicious with every need catered for.We loved the pool & found it very relaxing & quiet.Wouldhighly recommend if you are staying in Bouremouth.

"Shower"

3
20/04/2018

Bathroom not very good. Shower poor with curtain not adequate for the purpose.Taps need an over-haul. Water temperature exceedingly hot. Staff all very helpful & cheerful with nothing too much trouble to ensure our visit was enjoyable.

"A couple of days"

4
12/04/2018

First visit to the hotel on a business trip, all very clean and presentable, perhaps missing the odd attention to detail as lost in translation but I would certainly recommend, car parking is very easy with loads of spaces although I guess may be full high season

"Unpretentious value for money Hotel"

4
08/04/2018

We have just returned from a 4 day break at this hotel and can compliment the management and staff for an excellent experience. The décor appears to be going through an upgrade and is very clean and pleasant. Our room 122 was good although the bathroom was tired the remaining décor and equipment were fine. We found the food served to be very good freshly cooked, hot and tasty. We asked if chef could provide a meal of Dover Sole one evening and although a small additional cost the fish for both of us was excellent. Many thanks chef. The staff are from various parts of Europe but all were very friendly and tried hard to please. 2 of the evenings had in house entertainmentwhich we enjoyed. All in all a lovely experience and we wish all at the hotel a successful summer and future.

"A short stay"

4
05/04/2018

This hotel was better than expected, the room was well appointed.It was sadly noisy in the bedroom as traffic rumbled past all night and the double glazing did not help much.Staff were friendly and nothing too much trouble. Food was great. Decor beautiful. Entertainment on several nights was good.The hotel was in easy walking distance of the town and BIC

"Easter Break"

4
03/04/2018

Myself and my husband visited here over Easter. On arrival, friendly welcome at reception and directed to our room. Although there was just the two of us we had booked a family room which was lovely and large with a good sea view. Room lovely and clean and nice fresh towels, however, no shampoo or shower gel as stated, although this was soon rectified when we notified the reception. We found the mattress quite hard and also the pillows although we did find some soft ones in the wardobe. Breakfast was delicious and well organised with specific tables for each room which seemed to work well. Nice gym, quite small but perfectly adequate for our needs. We were looking forward to a nice refreshing swim afterwards, however, on entering the pool we noticed right the way around the water line it was quite grimy which im guessing was a build up of oils etc and looked like it could do with a good scrub and also the flooring around the pool, so we got straight out. The sauna was lovely and hot and the steam room was good too, so just a little disappointed with the upkeep of the pool. On the Friday there was a singer, who was very good and sadly the Saturday entertainment we couldn't watch as the room was too full of people that weren't even staying in the hotel! All in all a good stay although the majority of guests were of the 'older generation' which wasn't so much of a problem, but I think the hotel was geared around that age.

"Friendly and professional!"

5
02/04/2018

My wife and I stayed at the Hotel Collingwood during the Easter weekend, I must say we couldn't fault it! The staff were helpful from check in onwards, Service in the bar and restaurant was great. We particularly enjoyed the extensive freshly cooked breakfast, we also had dinner on one of our nights which was excellent. I would happily recommend this hotel and will be glad to return.

"You get what you pay for"

3
31/03/2018

Stayed for a couple of nights during midweek, room was very small and beds very hard, staff were good and breakfast was also very nice. Overhaul the hotel seems to caterer for the blue rinse brigade and they do it very well but not the best place I have stayed and would not visit again.

"Fabulous reunion. Joan & Carl"

5
31/03/2018

Return visits to this lovely, welcoming, and recently, tastefully refurbished hotel becomes that much more exciting. On booking in with welcoming staff, our room allocated, we accompany our transported luggage to our superb twin bedded room. Beautiful, clean, crisp white cotton sheets beds look so inviting, after a five hour car journey. But the highlight of our stay came at dinner, and at every visit to the dining room. The meals were extremely comprehensive, various starters, main courses and puddings, all hot or cold choices on every course. Great. All served by such helpful, courteous and friendly waiters and waitresses. our thanks to you all. We SHALL return in the near future, you bet.

"Lovely midweek break"

5
29/03/2018

Room basic but functional. Staff all very friendly and professional. Breakfast good - served with a smile. Swimming pool to ourselves. Mostly older clientele but we took our 2 year old granddaughter and everyone welcomed her with open arms. Very good value for money.

"Fabulous!"

5
27/03/2018

My wife and I returned to the Hotel Collingwood having stayed with our kids last summer. Whether visiting as a family or a couple this hotel is a great choice. The reception and lounge have been refurbished since our last visit and offer a welcoming friendly environment. There was also very good entertainment in the evening. The menu has been updated and the breakfast and evening meal were excellent. Another bonus is the large free car park which in a town centre location is very unusual. We are looking forward to another visit hopefully in this summer.

"2 day break"

2
27/03/2018

On arrival was ignored by three members of staff finally seen and was given room key .was told '3rd floor lift that way ' room was boiling hot. fan didn't work. Wardrobe door wouldn't slide open properly. But there was tea making facilities. Told staff about heating and that was sorted. Room had a sea view but traffic noise bad all night. Left a day early staff didn't even ask why. just took key and said good bye. Hotel more suited to older people. pool tiny. dance floor tiny. room very compact. Looks nice but minor faults.

"Mothers Day Lunch"

4
23/03/2018

A lovely venue for a special family lunch. The hotel looks to be newly decorated and special attention has been paid to the furnishings. The three course meal was impressive and the staff were friendly and helpful. We will definitely visit again soon

"very frendly hotel"

5
22/03/2018

we enjoyed our stay very much. at the hotel Collingwood ,the beach is so near we did,nt use the car much..and left in the hotel free car park.. The hotel was spotless and great staff nothing was to much,for them.We had a great size size room and spotless.As we had our dog with us we were given a free samply dog food .

"Frightened to share this secret in case the hotel is full next time!"

5
21/03/2018

My husband & I stayed for one night - we were very impressed. The hotel was comfortable, spotlessly clean and good value for money. The breakfast was delicious & good quality. We enjoyed a lovely swim & sauna. Towels were good quality & generously sized. We were delighted too that dogs are accepted. We have no hesitation in recommending the Collingwood. Thank you for a wonderful stay.

"Very good hotel !"

5
21/03/2018

We very much enjoyed our three night stay here. Everywhere very clean and newly refurbished. Great central location with free car parking. Rooms very comfortable. Overall very good indeed and highly recommended..

"Snowy Bournemouth "

5
20/03/2018

Stayed at this hotel because I went to see Micheal McIntyre at BIC which is 5mins walk from the hotel. We had some drinks in the lounge before going which looks lovely. Bournemouth beach was covered in snow and we had a lovely lunch no walk after breakfast. We are planning At trip in the summer !

"Poor expereince"

2
20/03/2018

My experience here was pretty poor from start to end. - We ordered food at the bar. We asked for food menus and got drinks menus. We again asked for food menus and the bar staff looked on at us in confusion until we picked up the menus ourselves. Our food (sandwiches and burgers) took almost an hour to get to us and when it did it was wrong! - Through the night there was a loud drilling sound that makes sleeping difficult. - The bins in the room had not been emptied from the previous guest's stay. -The bed linen had small unattractive brown marks on the duvet cover. - I had to wait about 5 minutes for any hot water when showering in the morning. I took so long I started having a cold shower until I realised the water becoming warmer. The water was a small trickle. - I ordered breakfast and again the food I received was not what I ordered. - the cherry on the top was being made to pay for a room that we had already paid for. I am now in the process of trying to claim this money back however the hotel is making this process difficult. I have sent them both copies of payment proof. They however do not accept their own printed receipts or credit card receipts as proof. They require me to send them my bank statement as well! Although the staff are friendly, there is a clear lack of leadership and training which leads to an ineffective service and poor customer service. If you choose to stay here, expect long waits and confused staff. Bring ear plugs and maybe extra money in case reception insist on you paying twice!

"Great value for money"

5
15/03/2018

Just returned after staying at the Collingwood hotel for the first time, what a superb hotel rooms clean and tidy food was excellent and the staff were brilliant, will definitely be going back again, bonus for us was It was dog friendly.

"family break"

4
14/03/2018

Took the grandchildren away for the weekend - had a lovely time. Had a very good room - kids thoroughly enjoyed it. Nice hotel , friendly staff, easy car parking, food was good - nice breakfast - kids enjoyed the pancakes. Pool was good

"another great stay"

5
14/03/2018

my wife and i have just had another great stay at the collingwood hotel.All the staff seem to get on very with each other in every dept.From front of house .All of Clives team.And also house keeping. We both love staying here good food clean rooms what more could any body want.The only down side is people using mobile phones in the dining room perhaps a request from management may do the trick.Allso a request to people who return late to there rooms to consider other guests and please keep the noise down ps there is one member of staff who was the iceing on the cake for us and it is FROM RUSSIA WITH LOVE (DIANA NOVIKOVIA) made us very welcombe see you all next year T-B and Emma

"Happy with"

5
03/03/2018

Great rooms ,food very good will be going back again with group of 50 i took a group of 50 i was not sure about going there but glad we did. Im going to go back next year. The food was lovely and plenty to choose fom the rest of my group all enjoyed the hotel as well.

"A Lovely Stay"

5
02/03/2018

We stayed at the Collingwood for 3 nights in late February, unfortunately we decided to leave 1 night early because of the bad weather. We didn't want to risk driving in snow which was just as well as it turned out. Staff are great, very friendly and helpful. The hotel is undergoing refurbishment which so far looks fantastic. Breakfast was excellent and we also had dinner on one night which we could not fault. The hotel is a short walk from the town centre and the shops it also has plenty of car parking space which is included when you book direct. We will definitely be back to enjoy the Collingwood and the beautiful beach across the road.

"Shame"

3
01/03/2018

This has the potential to be an outstanding hotel. It is tastefully decorated and the lounge area is beautiful. The staff are friendly and there is excellent entertainment many nights.When we got to our room we were delighted, it was lovely and big with a newly refurbished bathroom. Unfortunately the mattress was horrific, very thin/cheap and very uncomfortable. As I suffer with pelvic problems, we told reception and they replaced the mattress. Unfortunately the one they replaced it with was not much better and in the 3 Nights we were there neither myself or my partner had a good nights sleep. If only the hotel would invest in highly quality mattresses or mattress toppers this would be a 5 star review but as it is currently, we would sadly not return.

"Surprise for a Birthday treat"

5
25/02/2018

I booked the hotel as a surprise for my husbands birthday as a friend had recommended it to me. I booked a superior double (which had a sea view) and the room was very clean and comfortable, only downside would have been nice to have a 2nd internal door within the room, to cut out corridor noise. We only had breakfast at the hotel, which was lovely, very attentive staff and locally sourced produce. We did use the sauna, jacuzzi which were nice. We will definitely return as the hotel was close to the beach and town.

"Fantastic Hotel in great Location "

5
21/02/2018

Visited this lovely hotel on a Sunday afternoon last weekend during my first visit to Bournemouth - loved the location which is very near the beach and tried the excellent local cider in the hotel bar on the recommendation of the friendly staff - also noticed that this hotel has had a very smart refurb - I had a look around and also saw the pool and other facilities which were spot on - can't wait for a return trip to amazing Bournemouth and will defo be staying this gem of hotel !!

"Delicious afternoon tea "

5
21/02/2018

Great tea yet again. Delicious food with a good choice for vegetarians. The hotel has just undergone a refurb and looks lovely. The staff are helpful. Central location and parking a bonus. Highly recommended.

"Will be back "

5
21/02/2018

Visited here with my wife and I must say we both enjoyed every aspect of our stay. The entertainment and food were excellent. The staff couldn't have been more helpful. Our room was very comfortable and clean. Not to mention the hotel being in a lovely location. One which we be definitely returning to sample in the nicer weather this summer. Top value