We booked this hotel in May 2015 after we checked with Tripadvisor ,as we usually do.We were just passing this area on our way back from Costa Brava.We knew was only 2 star and we didn't expect luxury, but at least a clean and comfy room...we booked 2 rooms actually.. We arrived to the middle of an Industrial Estate,on the 7th of August,far from anything. Went through reception and were asked to pay for the 2 rooms straight away.Only after we saw the rooms we understood why they were collecting the fee up front! The rooms were at the very top of the building,3rd floor no lift! A kind receptionist helped us with one case.When we got on the roof we realised the 2 rooms had been created on the hottest part of the building exposed to ferocious summer sunshine,it was 34 degrees outside, an inferno like inside the rooms. Room 4A had black mould all over the walls a blood stain and pubic hair on the bed and hanging off the ceiling the light...closed to collapsing.The floor was also broken uneven and dangerous. The air conditioning was on its last leg.A 25 years old unit that must have had emphysema ...black dust inside the vents.The shower didn't have a high hook to hang the shower head from.You could only wash yourself from chest downwards....or hold the shower head with one hand and rinse yourself with the other. When we flashed the toilet no water came out..I tried few times...no luck...there was a water valve, I touched it but no luck, it came off..... it was broken too. Room 5A was not better,in fact stunk of cigarettes really badly ...When I pointed this out to the manager she hastily said"What do you want me to do?""People shouldn't smoke in the room but they do"....I replied "This is not good enough!Do you really expect me to pay for this?"She went silent! I asked for my money back....this was only 10 minutes after we had entered the rooms...or caves I should say.! No possible she said!No refund!..........also... The air conditioning was in a bad state,filthy ,slow,very old and a chew gum was holding the remote in the plastic holder on the wall.The shower had no hook for the shower head! We knew straight away we had been conned.The manage was speechless to start with ,she was embarrassed the least! After a while she started arguing back and getting annoyed....why are you so fussy?Its only mould,it's only blood it's only cigarettes and ash smell?!She was saying! We took all our luggage out ,nobody helped,nobody apologised,nobody offered us a cold drink.My wife was in tears, literally devastated ,shocked,hot...she was close to a total meltdown. Not a word of sympathy came from the unprofessional members of staff.I demanded a refund which was denied.The snotty receptionist told me to send an email with my bank details to get my money back...today 23rd of August after 3 emails No Answer and No money back yet. Check Alexukfg on YouTube for a video.... Stay away from this place!!