The Riverside Hotel, BW Premier Collection

Great hotel going through a complete renaissance. Many activities and amenities. Excellent staff

Arrived at the hotel with our family and they said the room we reserved weeks earlier was no longer available - importantly I booked directly with the hotel (not through a third party), and this was not a request that I had made that they couldn't accommodate this was a room type that I paid extra for. They said someone was supposed to call and inform us before we flew to Boise and drove to the hotel but apparently they forgot to call. They offered us a worse room that wouldn't accommodate our family as an alternative. I pointed out that I had already paid way more than the new room was worth which wouldn't be fair. They said they forgot about that point too, and offered me approximately 15% off my booking. I didn't think that was a fair price so I just asked for a full refund, which they granted, and we left. They never told us why our room was unavailable or offered for us to speak with a manager. We then had to find somewhere else to stay on a weekend where the city is almost fully sold at. I've never stayed there before but wouldn't trust them to try again.

We were staying at this hotel for my sister's wedding. She had booked her reception in the downstairs ballroom by the fireplace. Upon checking in, we discovered that the bathrooms closest to the ballroom were under construction and therefore unavailable for our event. Guests, including elderly and disabled individuals, had to go outside, or to the other side of the hotel to use the restrooms. Noone had notified the bride, or anyone involved in the event, of this inconvenience prior to our arrival. The "smart" thermostat in our room, and the heat in the hotel in general was also quite disappointing. In the hot Boise summer, adequate air conditioning is important. In our guest room, the thermostat was set to automatically turn off if it did not detect movement in the room. This led to us entering the room and finding it to be nearly 80 degrees even though we had the thermostat set to 69 degrees. This was incredibly uncomfortable and inconvenient. We brought this concern to the front desk, and their only solution was to offer us a large, bulky, and lout box fan. Aside from our room, the hotel in general was hot and muggy, seeming to not have any air conditioning turned on anywhere except for in the lobby. The staff were all kind and as helpful as the could be.

My husband and I have stayed at the BW Riverside several times and always recommend it to family and friends. This stay was terrible. I decided to take my daughter and granddaughter for a staycation, two nights. Our main reason was to use the pool. We arrived around 1:00 and requested an early check in, our room was not ready. No problem. I asked if we could use the pool. We were told "No, not until you check in." I thought that was odd, as I travel a lot and have NEVER heard this before. But.. Okay, we have all day tomorrow. The next day the pool was closed for maintenance and we had to check out early the following day. We were never able to set foot in the pool. At check out we offered a 20 percent discount for one night. No real apologies. We were told "Our general manager said that is all we can do". I know things happen, but I did not feel the situation was handled very well at all. I feel the customer service at this Best Western is severely lacking.

One of the Best Best Western Hotels I have stayed in, everything was very nice. Staff was friendly and helpful. Rooms were clean and nice and the one I stayed in had a river view. I will definitely stay here again when in Boise, ID.

My husband and I were visiting Boise for the first time and our 3-night getaway at The Riverside Hotel over Father's Day weekend exceeded our expectations. The hotel's superb location adjacent to the Boise River Greenbelt was a highlight! We walked miles on this multi-use trail exploring parks, neighborhoods, restaurants, and cafes along the way. And when our legs were weary, we returned to our very spacious, “clean and crisp” ground floor corner suite, enjoyed a glass of wine on our private patio with a front row seat to The Sandbar's live entertainment, people watching on the trail, and stunning river views. The hot buffet breakfast was included with our reservation and it was a terrific value. Special shoutouts to our breakfast server, Melissa, who exuded warm and gracious hospitality, and to Bri, omelet chef extraordinaire, who greeted guests with a welcoming smile while tossing up delicious omelets to order. The weather was hot and sunny with families enjoying the outdoor pool, the music, and the food at The Sandbar. Lively ambience! We would definitely recommend this hotel to our friends. And a special thank you to the entire Riverside Hotel Team!

This is the most underrated hotel in the area. The outdoor pool is heated in the winter so you can swim even when snowing and during the summer months it is a lively area with music playing, misters going and poolside service with drinks and food! The breakfast is amazing and is open to the public and a lot of people not staying at the hotel come and pay to eat their buffet, especially on the weekends it's that good! They have live music in the evenings in the lounge and outside during the summer. Staff is friendly, it's walkable to other little restaurants and wine spots along the river. Rooms are spacious and clean and the the balconies and patios are so nice during warmer months! We have stayed here several times and it is our go to spot when in Boise!

The hotel feels “old” upon my arrival, but my room was very comfortable, lots of lobby seating, and the restaurant offers some excellent breakfast options. It sits adjacent to an amazing recreation path and that is probably the most endearing reason to stay here.

Everything about The Riverside was awesome! The food at the restaurants was excellent! The indoor and outdoor pools and hot tubs were clean, convenient and fun. The decor, chandeliers, moldings and artwork were gorgeous. The staff were always friendly, smiling, and on top of every request. The Sandbar restaurant has great food at wallet-friendly prices. Our servers were always polite and quick to take care of everything. Kennan was absolutely our favorite server at Sandbar. We stayed two nights at a different hotel while my mom and brother stayed at Riverside, and we were delighted to spend the last night of our weekend at Riverside Hotel. It's the only hotel I will stay at in Boise next time we travel there. It's totally worth it. If I have any complaint, it is that the Sapphire Room can get pretty loud, and I would prefer my next room to be closer to the Sandbar and further away from Sapphire Room. Even with the noise from Sapphire Room, our experience at The Riverside was leagues better than at most other hotels where I've stayed.

The property is huge and is a bit tricky to navigate. The multiple entrance/exits were not corresponding to the signage for room numbers. My experience by the outdoor hot tub was very negative. First the caps were not on the jets so the “bubbles” were out of control so you couldn't enjoy the jets. The wind was picking up but no one was putting the umbrellas down and one almost hit me. The bartender in a Hawaiian shirt said “Too bad it didn't hit you, you would have a great lawsuit!” WTF 😳 Ummm that's who writes your paycheck! The staff at Sand Bar were loud, speaking negatively about guests while guests were still in the restaurant and incredibly inappropriate for a resort property. The Sand Bar is trying to channel an island vibe but as someone from Maui I can tell you are missing the mark big time!!! Maui server, bartenders and staff are highly professional and would never act like this staff did. FNB should clean house! The indoor hot tub was lovely but the jets were super hard for the average bather. The sauna was nice but the floor is all busted up. Kind of tacky. In taking a shower this morning the hair on the walls was gross. We both have short hair. All and all I would not stay here again. The room service missed an entree, the fries were too soggy, the quinoa was way too much and the meal was worse than Dennys or any run of the mill cheap restaurant.

Location is perfect near the center of town. On the green belt. Has an outdoor pool and indoor pool with an amazing breakfast buffet. Rooms have been updated. The value is worth the price.

Indoor and outdoor pool; phenomenal breakfast, miles of walking, biking trails along the river, it is the ideal stay to accommodate family's of all age groups

We were traveling from Oregon to Massachusetts and Idaho was our 2nd stop. We received a warm welcome at arrival followed by warm chocolate chip cookies and a treat for our fur baby. Brenda at the desk was terrific recognizing our late arrival and getting us situated quickly. We had time to order room service (ends at 10p.m.) meatloaf which was very good and arrived promptly. The room was large, no past pet odors, included a pet bed and 2 queen beds. The room offered quick slider door access to the private lawn area for our pet. This was the 1st time I had stayed in a pet friendly hotel and did not know what to expect. The Riverside exceeded all my expectations and has become my standard to judge the future hotels we would be staying in. Made a stop to the indoor pool which looked clean but needed to use the laundry machines next door so I did not use. Super clean. $2.00 per wash. Breakfast the next day which is included in the hotel stay was phenomenal. Fresh fruits, juices, coffee, omelette station, carved meats, desserts and much more. I would stay here again and highly recommend for all travelers.

The check in was a little concerning when we didn't get our key until much later in the evening. We had to put our things in the room and leave for dinner as we had reservations, so we didn't really have a chance to check the room for any issues. We returned from dinner and changed to go to the pool. After that and drinks, we got back to the room late and went right to sleep. It was in the wee hours of the morning, when we woke up in a sweat! We attempted to adjust the thermostat in the room, but it didn't work and the room reached 80 degrees by the following morning, in spite of us attempting to adjust the AC to reduce the temp and use the fan! We both tried taking a shower to cool off before breakfast, but The tub faucet leaked and the drain was clogged, so showering was not enjoyable, as we stood in a pool of our own dirty water in the tub. We told the front desk and the manager, after leaving for breakfast as we checked out. He was less than empathetic about it all and said they have maintenance on shift all night who could've helped repair it. It was infuriating that he tried blaming us for the problems in their room we had pre paid for - instead of taking ownership for the horrible experience we had at the hotel. He, credited us only the taxes back, as a consolation. We gave our review of the experience on Yelp and still have yet to be credited for the room or be offered a refund. Even a small gesture like a free night stay would have been better than the minor discount off the room we received. It was almost an insult! Just sad - the whole experience at this hotel was sad! The best part of our stay - was honestly, the heated pool! I don't think we will be returning and definitely won't recommend them to friends and family, until something changes with their staff and the way they do business. It's a shame Best western doesn't have more oversight on the hotels who don't seem to care about the service they provide or rectifying things with guests who stay in poorly maintained rooms.

Best hotel I've ever stayed in. Breakfast (included) was fabulous (esp the candied bacon), and the large outdoor pool and hot tub are very warm and open all winter. Bardenay right across the parking lot is one of my favorite restaurants. And it is right on the riverwalk so a beautiful morning run is just a few steps away. My first choice in Boise for sure!

My stay at The Riverside Hotel was genuinely enjoyable. The property has a classic, old-school charm that comes from being well established, yet it's clear that care is taken to maintain the details. The lobby and common areas are clean, welcoming, and full of character. My room was spacious, spotless, and offered a beautiful river view. The bed was comfortable, the air conditioning worked perfectly, and while the bathroom was clearly on the older side, it was well maintained and very clean. The staff were friendly and helpful throughout my stay. Check-in was quick and efficient, and the front desk team made sure everything went smoothly. The location is another strong point, with easy walking access to nearby restaurants and attractions. The on-site restaurant and bar were both solid, offering good service and a relaxed riverside atmosphere. The complimentary breakfast was a standout, especially the made-to-order omelets. Overall, The Riverside Hotel offers a great balance of charm, comfort, and convenience, making it an easy place to enjoy your stay.

I recently brought my family for a short staycation at the riverside, most of the hotel was pleasant however a dishonest employee has made me rethink ever staying here again. I ordered a small room service order because my kids needed a snack. The total was $18 and I tipped $5 when I placed the order. However when I checked out I saw I was charged $50 for that room service. I called the front desk, they transferred me to the grill, the grill told me they would call me back but of course nothing… This feels very dishonest and I want to warn others to check your receipts and make sure the servers are not giving themselves huge tips.

We made reservations in July to have our annual family get together with five rooms at the hotel like we have done in the previous several years. We asked for an early check-in and when we got to our room, the housekeepers had family in our room and they were laying on the bed playing in the curtains and sitting in the chair with the feet up on the desk. The restaurant totally screwed up our group reservation, despite being assured by the manager the previous week that everything would be set up for us. Very disappointingthis year.

We attended the Moody Jews' Chanukah performance at the Sapphire Room. The staff were accommodating and kindly helped me with seating changes. I know that hosting an event essentially by and for Jews is a higher risk, so I—and my fellow Jews—truly appreciate the Riverside hotel hosting this event!

Nice room and breakfast as usual at the riverside. I'm removing a star due to the property removing the adults only pool hours for the outside pool on friday/saturday nights, much missed for the relaxing vibe and I don't understand why the change since the kids can always use the indoor pool. The front desk person was unable to explain why and acted like I was confused when I asked why it had changed.

The Riverside Hotel was absolutely the best venue for a reunion (or gathering of any sort!). Price is right, location is perfect, service staff outstanding. We held a reunion of our military organization, and everyone, had nothing but high praise for the Riverside!

This is a beautiful hotel and a lovely setting along the river/river walk with mountains in the background. There are restaurants and wineries within an easy walk. There are several trails connecting to a small island and a connector to walk downtown and to the Basque area. The only drawback is it is a large hotel and not easy to find your room if it is in the farthest part from the entrance. They told me you can request a room closer to the lobby if desired. My second visit there, and I'd go back!

Great choice in Boise. It's in a nice location along the river with a pathway next to the hotel, and just a quick drive to downtown Boise. The facility is huge, but you don't really know it's so big until you walk to breakfast, which is one of the best of any hotel. They have a large selection of hot items and an omelet station. It was a hit with our group. There are also a few restaurants next door so very convenient. Overall, a good choice when in Boise.

Front desk staff was decent. Breakfast sucked in general between the actual food and staff, no clear order of how to get seated for breakfast. There was some minor things wrong with the room, particularly bathroom.

Good: -Nice looking property -Good location -Lots of parking -Comfortable bed -Cookies OK: -Old faucet, entire base moves -Rust stained sink Bad: -The place is way too big to be run efficiently -Tub did not drain, standing water, found out too late to wait for help, we needed to shower and leave. -Lever that sends water from tub to shower stuck, didn't go fully up or down, so only half the water went to shower head. -No shampoo as in other hotels, incl other BW. -Bath soap tiny square - 30-40 min wait for free breakfast!! Nowhere to sit. They are attempting to serve way too many people and it does not work. We had to pay for another breakfast elsewhere.

Such a great motel on the green belt has two pools one outside and the other inside. A restaurant next to the outdoor pool. The rooms are updated and very clean with the breakfast bar that is outstanding. With a omelette bar and brown sugar bacon yum. The nice thing is how close you are to down town.

This place is fantastic! Don't hesitate to book it. Lots to do along the riverfront... the swimmable River that you can paddleboard and kayak, the trail that winds around for miles for biking/walking/scootering, and the surfers on the river that I could watch for hours. Many restaurants are attached to the resort and several others within walking distance so you'll never go thirsty or hungry. This place is a destination unto itself, I hated to leave!

Riverside is my go-to hotel when I'm ever around Boise. I've asked them more than once if I could just live there, but I never got a good answer. Everything is great. It's clean, the staff is neat, tidy and respectful and they all speak English😉

The location is good which is the main reason we stay there. Nice amenities and Garden City is getting more places within walking distance of the hotel. We really like the balcony rooms. Nice breakfast and good staff. Price is rather high for hotel members is the only downside.

I attended a state conference that was held from 6/25-6/27/2025 at The Riverside Hotel. From the time that I checked in on Wednesday to the time I checked out on Friday, the staff members; Eloisa, Abi and Jillian were a pleasure to deal with. Arriving earlier from my flight than anticipated, great efforts were taken to get me checked into a room earlier than expected by Eloisa. From restaurants (including the hotel) to activities to visit in state, their recommendations were fantastic, especially having never been in Idaho before. The conference areas available for a conference were a great size and well set up for the general and topic specific presentations. Not to mention the meals served during our events. I strongly recommend staying at the The Riverside Hotel and hope you are lucky enough to have the great service I was provided.

We are here now for 2 nights & get the impression this is the place to stay. Hotel is huge & is located on the river bank surrounded by walking/bike paths. Hotel has cruiser rental bikes avail @ an inexpensive rate! Fairly easy biking area, centrally located. Hotel has very large rooms, are being updated, ours is 2nd floor right on river, with balcony! So very relaxing, trees are kept trimmed so you have a view. Can't imagine there is a better hotel location is Boise area. Hotel has riverside patio bars, music as well as indoor restaurant. We biked for 3 hrs. today all over bike path & downtown Boise. Life is good here! Thumbs up on this place, but it's not the Ritz Carlton!

The last two Tuesdays, the 20th and 27th, we had to overnight in Boise for my wife's cateract surgery and needed early check ins both days due to her morning surgery, as well as a pet friendly room (not for me; our dog!) We made our reservations accordingly and the staff was nothing short of wonderful! They made sure we had any additonal help that might be needed (we didn't) and had the rooms available at noon for us! Everyone at the hotel, especially at the front desk were concerned, polite and helpful!!! THANK YOU ALL!!

Our room was extremely dated. Carpet was gross and disgusting, we had to wear socks the entire time. Bathroom sink and shower drains backed up. Shower heads must of been from the '70s. The water and temperature controls were close to being dangerous. Screen door to our patio fell off 7 times during our stay. You needed to be Hercules to open the slider. Get with the times. My car got soaked by your sprinkler system in the parking lot. This happened over the course of two long days. When we complained to the night manager he offered us 25% off. It should of been 75% off. Will not be recommending your hotel to anyone.

We loved our stay at the Riverside. The room was clean with high quality finishes. Staff was both friendly and professional, from the front desk to the lounge to the breakfast buffet. Riverside has music 365 days a year, which we did not know. Cory Mecham was performing and we had a blast singing along! We look forward to staying at the Riverside again soon.

We've stayed here many times over the past 15 years and I always look forward to our stay. It is a great location adjacent to the river with many great amenities. Just stayed there and will stay again in August. The upgrade with the brighter interior color scheme is great. They also have pet options.

This is a beautiful facility. The amenities are nice and the atmosphere is exquisite. The breakfast buffet is excellent. If ordering meals at the restaurant/lounge in the lobby please be certain to ask about spices. They cook is very heavy handed on hot spice even on the Summer Salad.

This hotel, with free breakfast and free shuttle service to both the airport and into town, is nestled right along the Boise River. A very idyllic setting. The accommodations are superb with spotless rooms and comfortable bedding. Two music venues, two pools (one heated), and a fabulous staff, makes this the place to stay in Boise.

The Riverside Hotel holds a special place in my heart. While it has changed management since I was a child - that was for the better and the amenities and good-times to be had here are plentiful! Such an incredible location with greenbelt access and several delicious dining options all right there. We ate at the hotel, Bardenay's, and Ling and Louie's during our stay - all so good. The interest and dedication the management has to the local community is notable for sure. Their support of local artists and musicians is phenomenal and provides constant and quality entertainment for guests. It is not the first time I have left with an art purchase. Swimming both indoor and out - sauna, gym, this place literally has it all. Thank you Riverside!!!!!

The wife and I stayed there for our anniversary had a Riverview. 2nd floor absolutely stunning. The people from the front desk to the housekeepers to the restaurant all fantastic, we would definitely recommend it to everyone had a fantastic time

Excellent location by the greenbelt. We went walking by the river every day. So much to see & do by the river including renting bikes. Love that breakfast was included & even more so that eggs were cooked to order. Large hotel with great size rooms. Lots to love about this hotel!

The beds at the Riverside are awesome. I haven't found one in another hotel that even comes close. The rooms are clean and everything works great. The fitness center and swimming pool plus sauna are the best. The hotel sits right on the Boise River along the greenbelt. The walking or bike riding is excellent.

Surprisingly there are no hooks in the bathroom to hang a robe or a wet towel. The television was not working in that it either had pixelated channels or no signal though others in the hotel were able to watch movies, etc. the toilet paper dispensers in the public restrooms are so close to the toilet your legs are against them yet there is more than a sufficient amount of room on the other side of the toilet for them without causing any crowding. The jets in the hot tub were not working so we basically only had a hot bath, though even that was soothing after sitting all day in meetings. Beware of the weekend buffet as the price is almost double what it is during the week yet it is still the same food. All hotel staff are super friendly and courteous and Richard, the fella that makes omelets to order, is fabulous and his omelets are the best I've ever tasted. Try to be seated in Melanie's section. She will take good care of you.

The room was clean, the bed was comfy. Maintenece had to come and repair the shower/tub that wouldn't drain properly. Wpman with clip-board entered our room at 11:00am with out knocking, even though we had a 1:00 check-out. Luckily we were up and ready to go to breakfast.

New Years Eve party, 2 hour wait to check in. Doors to Ballroom opened at 730, we were the first ones in and half the table were already reserved for people that were let in earlier than what was stated. Talked with 2 ballroom Hosts and 2 Managers as to why we had to sit in the back, when we stood in line to be one the first ones let in. They all quietly disappeared never to be seen again. Theres better/ newer options in Boise

Was a great experience my room was very clean and of great size and the staff that i had contact with were so awesome. I would not have a problem staying there again even on a personal trip and hope that we are there again next year for our conference.

The property is very clean and our room well maintained. The property is large with many many turns that make it feel like a maze. I loved it though. I would have love it as a kid with all the areas to explore. The property is clean and I thought the staff were A+. The restaurant in the morning was super busy.

The Riverside Hotel, BW Premier Collection is a very large hotel on one of the main streets in Boise, Idaho. We Had a nice room on the second floor but there were no elevators nearby. There is a nice restaurant inside the hotel called the Riverside Grill and another restaurant outside called The Sandbar.

We live in Nampa which is just west of Boise a few miles and have been past the Riverside Hotel a few times but have never stopped. A Neil Diamond Tribute was playing there on a Saturday night and we were going with 4 other couples. My wife and I decided we would reserve a room rather than driving back home after the show. The checkin was quick and easy. We were at the far end of their hotel but on a second floor overlooking the Boise River and the Greenbelt. The room was very nicely furnished with a king bed plus a lounger and a small outside balcony with two chairs and a small table. The bathroom was very nice with a large tub and shower. Everything was clean and well kept up. We did enjoy the balcony prior to going out to meet our friends for dinner and our show. The breakfast in the morning was great. They had two chefs making made to order omelets, plus there was scrambled eggs, quiche, caramelized bacon, regular bacon and sausage, breakfast potatoes, biscuits and gravy, French toast, oatmeal and assorted pastries. A waitress was always coming by to check on coffee refills. Their breakfast was much more that you expect to find at most hotels or motels. I'm sure we will watch for other shows that will be playing there and will stay again. I would also mention that the room price was less than $200. for a king room, overlooking the river and Greenbelt which I would say is quite reasonable.

Excellent service from Rosa and Krisia at the front desk, they helped our anniversary be all the more special. Clean rooms, comfy beds, and great breakfast. There is a nice pool, fireplace by the front desk/breakfast area. I really enjoyed the coffee available every morning at breakfast by the front door, you could choose Mocha, cappuccino, hot chocolate etc.

The BEST Pet-Friendly location. So many beautiful families and their children and our pets. Customer service was friendly and helpful, and most of all, kind. (Felicity) The food was delicious. We plan on visiting Boise more often, just to stay at The Riverside Hotel. A family wedding didn't allow for us to truly enjoy all this place has to offer. We are definitely looking forward to our next visit.

Location is great although if you miss the turn it's a lot of one way streets right near the freeway so take care. It is also a massive hotel with lots of buildings so can take some getting used to where to go if far away from reception. Rooms are clean and well presented and there is a great housekeeping service. We were at the stage of our trip where we needed to use the laundry. This had plenty of machines which were clean and was very clean room. There is an indoor and an outdoor pool, didn't use but they also looked very clean. Breakfast had lots of choice but gets very busy especially near weekends as the hotel is so large. They put some of the choice in another room and we found on these days the food was only warm not hot. There is though a great omelette bar which we used and guys work really hard. Reception we found variable staff, the younger people seemed very business like and disinterested which was sad as they let the service down. We used the pub area and had live music which was relaxed and friendly. All in all would recommend this hotel if you're in Boise.

We loved Riverside. We were surrounded my art and music at all times of the day and the service was fantastic. A lovely surprise in Boise. We also enjoyed the walking trail along the river and easy access to all things Boise. We'll definitely stay here again and recommend it to others.

This Hotel was a great experience. The service was impeccable, 3 different restaurants/wine bars offer an excellent choice...the night we were there they had music in the hotel entry with a complimentary drink...great family experience...and the free breakfast had an omelet bar as well as a nice assortment of breakfast items. Great value!

We have stay here before. Each time we come to Boise, we stay here. Buffet breakfast was great. People are great. Pool was great.. Best value for Hotel in Boise.. The found me room when I needed one. We only wanted to stay here. The Hotel is right by the river with a great walkway

There are a lot of nice things to say about this hotel in Boise - it is on the beautiful Boise River walking/biking trail, near downtown, it has two pools and hot tubs (indoor and outdoor), fitness center, cruiser bikes and various restaurants nearby and on premises. The highlight though was the shuttle driver, Steve. He made me feel like a VIP. I had arrived the night before and wanted to get a sense of the area so asked if he could take me downtown. Steve told me exactly when he could drive me since his priority are the guests who need rides to/from the airport. He went above and beyond by taking me on to/from drive to downtown Boise while sharing insider tips and history of the area. Highly recommend staying here and taking the free shuttle with Steve. He's the best!!

I have a great time at this hotel every time I go. The location, service, and amenities are great! I usually try to sun in the pool, hit the green belt for some exercise. Have dinner with friends outside at the sandbar and still get some work done. The facility is great for multitasking and having a fun time!

You won't find a better experience at such a great price anywhere. From check-in to breakfast the next morning, you will always remember your stay at the Riverside. The environment is classy but relaxed, the staff professional and friendly and the amenities are simply the best....best pool--indoor and outdoor; best lounges, best breakfast buffet, best fitness center, best lobby and best experience--you can even take a pleasant walk on the river before breakfast.

I went with 15 13 year old boys for a soccer tournament. They had a blast in the two pools ( an indoor and outdoor). The adults enjoyed the hot tubs and the sauna. There was a great walk along the river. There were lots of great places to eat along the river. It was the perfect vacation spot with something for everyone!

We had an unexpected emergency that required us to stay in the Boise area so we looked for a place with fun for the whole family during our detour and the Riverside Hotel provided us just that. Clean room, lots of amenities for family fun, especially the pools, a good breakfast and a beautiful location! The restaurants at the hotel were on the pricier side but the food was delicious.

Another wonderful stay at the Riverside. This place has it ALL!! A feast for the senses - art everywhere, live music in different areas, delicious food and drink - the new Ling & Louie's is a fabulous addition. They recently built an additional pool and hot tub with Sauna - INDOOR, so swimming always available. And if you've been on the road a while - do laundry while you enjoy the pool! Step out the door and you are on the greenbelt that follows the beautiful Boise river. Electric bikes and scooters are a BLAST, especially if you have teens. Buffet breakfast with a made to order omelet station, fresh cookies when you check in.....I mean come ON! I love coming here and have the best time playing games by the pool with a constant supply of food and drinks from the great staff. You know I'll be back Riverside - Thanks again for yet another fun trip for my niece's wedding!

Everything is great with this hotel from the breakfast buffet to the pools, and Riverside bar. It has everything you need for family, business, or couples. We stay here every time we visit Boise. Service and amenities are excellent. It is close to downtown. You can't go wrong with this hotel. The entertainment in the Sapphire room is also great.

Morgan helped us get all checked in and was absolutely wonderful. The room was beautiful and had an amazing balcony facing the greenbelt. The live music was nice. The restaurants/breakfast was great. The indoor pool and sauna were super clean and the water was warm! I can't recommend this place enough! And Morgan is the absolute best!!

The room was good size as well as bathroom and shower. The breakfast was better than expected, not your normal hotel free breakfast. Very good, but walking to the lobby area and where food was served, took about 10 minutes. Very confusing through different hallways so just walked outside and saved a couple of minutes.

This was our first time in Boise. We live in the desert so anytime we can stay near water we do and we love it. Our room at the Riverside was right on the Boise River with a balcony. We walked by the river every day and enjoyed sitting out in the morning and evening on our patio. So many people out and about enjoying everything! Our room was clean and comfortable. We actually had room service every day which we have not seen at other places in recent years. All staff we encountered were friendly and helpful. Sitting out at the SandBar enjoying the Sam Henry band with yummy drinks with families and friends everywhere enjoying the pool and food and drinks....really awesome. We ate breakfast our last morning and wish we would have on the other mornings as it was better than most of the restaurants with excellent service and yummy coffee. We did not use the free shuttle but how awesome they offer it! Not just to the airport but to wherever. There is a great fitness room with lots of options. They have an indoor and outdoor pool both clean and clear. The hotel is close to so much. They are working on updating some of the rooms and suites but I can say ours was great. It really was such a great experience. We work really hard and get limited time away from our business and this was just a treat. Thank you to all of the staff.

A wonderful hotel with a wonder heated outdoor pool, a workout pool house for lap swim, with a workout room, jacuzzi and sauna, a riverside setting, friendly staff, great breakfast. Over the past few visits, Diana our breakfast waitress treats us as family every time we visit. The individually made omelets are superb. A fun place for all groups.

Front desk staff were friendly and helpful, especially Morgan who was outstanding. The breakfast included was hearty even for a gluten-free vegan: even though I could only eat about 5% of what was on offer, I ate a lot of that 5% (sautéed veggies and potatoes). Bathrooms were outdated with clunky showers – I moved from one room only to find the next shower only a slight improvement. The first room had a nicer layout (King bed, which looked firm - I didn't sleep here), but the second room (two soft, lumpy queen beds) had a view of some trees and easy access to the Greenbelt river path. Live music was going on often in different parts of the complex – some people were out enjoying it, but I would've preferred a quieter stay. Housekeeping was noisy in the hallways, and one day I could smell the strongly-scented cleaning materials coming from the room next door. There's an outdoor pool, plus another pool indoors near the fitness facility, so I could see those being bonuses for some people. This hotel might appeal most to families and people who enjoy a more lively, bustling atmosphere. For the price and the "Premier" tag, I'd expected a more quiet, luxurious experience.

This would have been an awesome stay if not for the terrible customer service and issues throughout the staff! The hotel itself is beautiful, and the food is great! The staff lies and has poor customer service skills. The front desk manager at checkout is super lazy and wouldn't even come out of the office to fix issues.

Las Vegas resort in Boise! The River Walk is just stunning. Rooms are spacious and comfortable and the staff is very kind and helpful. Yummy included Breakfast is an added treat! So many nearby amenities and restaurants. We had the best time!

This hotel thought of a lot of detail. Lots of extra room for luggage, bedside lights and table lamps, extra separate sink not in the steamy shower room, curved shower for extra room. We loved bikes on the premises, a shuttle for 3 mile radius. Also loved the long breakfast hours and the omelet station. The entertainment at the bar near pool was great too.

This is our favorite location to stay as local Boise residents. We stay 2-3 times a year.. we love it in the winter and summer.. it's fun to play and stay and not have to drive anywhere.. everything you need to relax and enjoy is a walk away!! The staff is great !

Fine Hotel.....Excellent hot breakfast buffet available until 11am, offering custom omelets, breakfast meats and fresh fruit.....ample parking.....nice art work for sale throughout the hotel....lovely river walk next to the hotel with easy access for hotel guests

Best hotel we've stayed at in a very long time. Wonderful service, pet friendly, fabulous breakfast buffet, quite and comfortable. No complaints on anything! And I don't say that lightly. Great amenities bar none. Thank you for a great stay.

Amazing stay! We felt on vacation after a few minutes we arrived. Amazing outdoor pool, kids loved it! Indoor pool is also great, with sauna and some other amenities All employees were very nice, friendly and efficient Restaurant was really good.

This is by far the nicest Best Western Resort we have ever stayed at. It is right on the Boise River has inside and outside dining and a beautiful walking path. A lovely place to relax and unwind with family. Our room was spacious, clean, and quiet for a great night's sleep.

Great staff. It was a little like a maze but ended up loving it there. The only big note is that you have to take stairs to get to your room, there is an elevator but does not go to all floors. Also really enjoyed the Asian restaurant next door, amazing food!

Staff was friendly and helpful. The food and services provided for our group of 250 was always very good. The rooms were well kept and clean for the week we stayed. The only thing that was difficult is the size of the property is large. So from the lobby to my room seemed like 1/4 mile away.

The property is just beautiful right next to the river. They have live music on the outdoor bar restaurant seven days a week kind of a Jazzy Bouzy country western type field. It was very peaceful very calming. The staff went above and beyond to make our visit to Boise State University just awesome. We rented a little lime scooter and went to the campus with the kids and then ultimately rented a Floated down the river. It was a great experience and I recommend everyone to give it a try. At least when they get to Boise you won't be disappointed.

Hotel check in was easy and friendly staff We spent the weekend ..very busy ..pool area extremely busy on Saturday .. ..next day was better The room was large and clean ..comfortable bed ..had a small fridge and microwave We felt the room was nothing special for the expensive price ..Parking on Saturday was a nightmare as they had a function on and the lot was full ..drove around for a long time to get a car spot …Sunday was ok Breakfast was better on Saturday but the system they have is confusing and slow . The egg station was nice but the rest of the food was cheaper items and mediocre…you had a waitress bring coffee and juice ..then she announced the breakfast was free and gave us a paper to sign and expected a tip for what the price for breakfast would be if not included…they could have just left a coffee pot and juice out to help your …Sundays breakfast has less choices Our room was on the bottom floor so we could hear the people above ..front desk said no other rooms for us to move to …the thumping was only one night ..the other night quiet … For the price. Wow not stay again

Traveling with my husband and our infant, we booked a two queen bed room. We booked this hotel because of the all the amenities, in addition to the newly renovated rooms that were advertised. Our first room was a basic hotel room with an extremely outdated bathroom that had clearly not been cleaned (stained shower curtain, soap scum on the liner, hard water on the bathtub faucet handles). When we went to give our child a bath, the water came out orange. After reporting this issue we were moved to a different room. This was the same style of room with another outdated bathroom. This time our bathtub would not drain correctly which left dirty standing water in the tub for 15 minutes each time we used it. The indoor pool was okay, the outdoor pool looked nice but quickly filled up and became busy, you have to pay for bike rentals if you want to bike the trail, breakfast was excellent. All in all, if you want the resort experience they advertise, expect to pay a lot of money and get to places early. We will not be returning.

Second visit in two years. I love this hotel for its location on the river, it's fairly central to everything too. Love hanging at the Sandbar in the afternoon. Parking can be a bit of a challenge at times, but overall, a great hotel. Very friendly staff, a nice breakfast. WiFi could use an upgrade, but otherwise, we enjoy coming here whenever we're in town.

Good Hotel. Not happy with the smoking. We have seen one employee several times, Elizabeth at the front desk and her dog. We missed them this time around. They've always been a joy to work with. But we had Brenda who was very kind. We felt validated and heard by the front desk. They need some work on cleanliness in the rest of the hotel.

The Riverside is my favorite stay in Boise. The rooms are freshly renovated, they have the best complimentary breakfast with an omelet station and candied bacon. For summer stays the pool and Sandbar can't be beat and it is right on the green belt with walking, running or biking trails that offer ready access to the downtown area Boise State University and more.

This is a traditional 70-80s resort hotel with some cool bells and whistles. PROS: Location on the Belt Way, near multiple cool restaurants and parks, indoor pool, rooms are updated, festive atmosphere. CONS: Main spaces dated, crazy long walk to rooms, funky layouts. All in all, it could bring a great get away.

Hotel has a shuttle that prioritize airport pick up & drop off. Please call to arrange! Rooms are clean & comfortable. Hotel has several amenities that are actively used. The close proximity to the River Trail and downtown is really convenient.

Absolutely worth it! perfect staycation and getaway. Room was clean, food was good, service was friendly, and rate was good. We stayed here to get away and just have alone time. enjoyed the outdoor pool, sauna, music, buffet, cable TV, and access to the Greenbelt

They booked a car show for the weekend and hotel was full. No problem. However, they reserved about 90% of their parking lot for the show and did not have enough spots for their guests. There were spots covered by cones brought by the car show people. I was told by the front desk I could move them, so I did. I was confronted in front of my wife and kids. We didn't end up moving but felt the need to lock and check on the car often. I complained to the front desk and they sent the manager to talk to them and then to us. His attitude was pretty condescending especially after we asked permission to move the cones and we're told we could. I get they are a big group of paying customers, but this was bad hospitality and customer service. Other service was good, front desk was sweet and helpful, maintenance worked quickly and professionally to fix an issue we had, and the restaurant staff looked overwhelmed, but we're still helpful. But honestly that whole ordeal just put a damper on our whole stay.

Excellent location, great staff, and amenities! Riverfront and greenbelt access to restaurants, wineries, and breweries. No car is required. The staff was great. We loved the poolside bar and Sandbar restaurant on site. Live music everyday

Clean & comfortable. Near paved river walk. Comfortable room. One problem: slow draining shower. Advertises - included resturant breakfast: food was bad & waitress complained about her job.

Love The Riverside Hotel! Plenty of amenities to keep you busy. Wonderful food options at the breakast buffet & the servers are very kind & great at their jobs! The hostess is a real sweetheart! Location is centrally located & close to a lot of restaurants & entertainment. The hotel had two very good restaurants too. It us a short 15 minutes drive to the mountains. Front desk employees are always willing to help by phone or in person. Won't stay anywhere else in Boise!

The facility is very clean, and the amenities are nice and the view to the River WOWW! But what really stood out to me was THE STAFF. From the shuttle driver that picked us up at the airport to the pool attendant. In particular, the Breakfast waitress Dianna she was just wonderful, very aware of all her patrons and we had a very large group. She provided the exact same great friendly service to every single one of us every day (we had breakfast 4 days total) She is a very caring, warm and genuine individual and clearly loves what she does and does it exceptionally well!! The staff at the pool, although younger in age was super polite and friendly as well. Overall, a great experience.

I liked the outdoor pool in the hotel but my room had a view of wood chips. I liked the two sinks in the room and the microwave and fridge. Hotel did not have a safe . Any room over $150 should have a safe. Breakfast was tasty but very very very salty!! Not such a good value for $170 a night I would not stay here again because the price did not match the quality!!

Hotel breakfast was amazing! Outdoor pool area and saline treated pool was fantastic! Poolside staff was very friendly!

Very disappointing Unfriendly Misleading Dirty Over crowded Understaffed They would not let us check in until 4 pm. They stated that you can not use the pool until a room is issued My four kids had a meltdown Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

This is our second trip to this hotel, we stumbled upon it a few years back and enjoyed it so much we made sure to stay again while in the area. Actually, we were visiting friend about 25 miles away however we enjoyed the hotel so it made the little extra drive worth it. We HIGHLY recommend the River View rooms to the back of the property, being just a stones throw away adds a pleasant sound and view that is phenomenal!

This is definitely a place that I can confidently say that it is family friendly. The options for toddlers to high school aged children are really great. We enjoyed our stay and may bring our dog to our next stay since they are very dog friendly!

We love staying at the Riverside Motel in Boise. ID The food at the Sand Bar is phenomenal !! Pool accommodations are great!!

We are never disappointed when we stay at The Riverside. Top notch service, clean, comfortable rooms and great amenities!

The Riverside is located just beside the Boise River. The staff is professional, numerous, and trained to assist all needs. We chose the hotel because the hotel allowed our dog to stay. However, just as we arrived our dog required surgery and also required us to stay an extra night. The front desk even though it was a very busy weekend, juggled the reservations so that we could stay in the same room. Before check out we asked if the pet surcharge could be dropped given our dog remained at the veterinary clinic the entire time. The front desk indicated they could and would do that, and eventually it was removed from the bill. The morning breakfast is as good as advertised. The hotel is close to a bike path linking it to downtown and many parks. The room was clean and the grounds (quite large) were well maintained with plenty of parking.

I'm so glad I happened to come by this hotel. I will never stay anywhere else while in Boise. The staff and guests were all so very kind and friendly. My pups were treated to fancy biscuits and a beautiful trail to walk them on. Tons of parking. Great food and wine selection, and room service was fast an attentive. Live music by the pool with guests of all ages having a wonderful time. Can't wait to come back! Thank you to the wonderful staff!

You will be hard pressed to find a better place to stay in Boise--especially with the great prices offered at the Riverside. Well-appointed, extremely comfortable rooms mean a great night's sleep and all the amenities make you feel like you are at a very high-end resort. Breakfast is unbelievable, the pool and that whole area is amazing and just taking in the atmosphere of the whole facility is an experience. You can't go wrong at the Riverside!

My girlfriends and I rented a room for a night of hanging out. The room was clean, right on the river and the greenbelt and we were close to the pool. The staff was great upon check in. The pool was clean and the girl checking us into the pool was very pleasant. The bar had a great atmosphere and the buffet was really good. The service at the buffet was also great. They had a guy playing a guitar while we ate.

This place is nice but could be great. Stayed here three different times over a two week period. The pools and area are really nice. The inside and outside bars are good. We spent our downtime at the outside pool area. The sandbar. Great bartenders and drinks. Food for the most part was ok but my fried fish was way over cooked. Prices aren't bad. Nice rooms but 2 of the 3 rooms had bad water adjustments. Very hard to set. Breakfast is quite the spread but I think could use some tweaking. The eggs and omelettes to order is really good. Service would be a 4.5 IMO. I had a problem with the bacon as it was very chewy sort of like jerky. The people working this breakfast work their boys off and do a great job. Good gravy but the sheet pan biscuits could use some work. My biggest problem was with housekeeping. Maybe 3 stars. Not to mention that the two times we tried to get some information from a housekeeper we got the NO SPEAK ENGLISH. That really bothered me. Big place

If staying in Boise, Riverside is an impressive resort. The amenities are fantastic. Rooms are large and beds really comfy. Breakfast buffet is delicious!

I wish I could say our stay was pleasant but that would not be the truth. I've stayed at many BW hotels before and they were great. To start, the check in wasn't the greatest. The girl barely spoke to us. Yet the girl next to her was lively and very pleasant when checking someone else in. She gave us our keys and then told us to go out the main doors and to get in our vehicle and go all the way around the building to a specific entrance. It was frustrating having all of our luggage already out and then having to put it all back in the vehicle. There was no elevator at the entrance we were told to go to. A housekeeper said there's an elevator about 3 minutes away but it's quicker to just carry everything up the stairs. Mind you, we had quite a bit of luggage. The smell of that particular area of the hotel was a mix of alcohol and unfortunately urine. The room smelled fine, thank goodness. It was a bit outdated and not what was on the website. That was frustrating. We then realized we had no idea where our event was and when we called the front desk we got the girl that checked us in. She had no idea either and put us on hold. When she told us where it was, it actually was an incorrect location so we had to find it ourselves.Fast forward to appetizers for our evening event. The food tasted horrible and we ended up having to leave the hotel to eat. The Asian restaurant next door was amazing!! The breakfast the next morning was just as bad. The eggs had somethings stringy as though it had mozzarella cheese which it did not. The hashbrowns were overcooked. The bacon was however good. We again had to leave to actually eat breakfast. The lunch for the event was a baked potato and well that meal was ok. The dinners the remaining nights were horrible and we again had to leave to get food. The water pressure in the shower wasn't the best. Maybe a 3 our of 10. The water was hot though. We didn't get cookies upon check in but the front desk was nice enough to provide one at a later day and they were good. The lounge area by the pool was great.

Did a staycation at the Riverside Hotel in Boise. Our room was clean, spacious, well stocked and quiet. The greenbelt is always a great place to walk and people watch and there is a variety of places to eat and drink along the way. We spent most of our time at the outdoor pool which is serviced by the Sandbar. The pool was warm, clean and not terribly crowded. The wait staff was attentive and the food and drink were excellent. The breakfast buffet was plentiful and delicious the next morning. All in all the staff was friendly and helpful at every turn.

This is a great hotel in the Boise area. It is huge, but laid out so it is easy to navigate. The restaurant offers great breakfast options with live music. Overall, a very good experience.

It's our yearly motorcycle ride to Boise. Motel is great, location is awesome and food on property and nearby was top notch.

They're horrible thief's ! Be cautious!! Your items in your room will go missing and end up in the “Maids lost, and found”. Make sure to ask them to check both. Also, whenever they do give you back your items, they might not give you back all the items that went missing. From the room that you were still checked into for the next two days. Also, all of the stuff was still in the room!

One of the cleanest hotels I've stayed in. The area around the building was so beautiful, I wish I'd had more time to explore.

Unbelievable May weather at a great spot right on the river! Perfect place to stroll from looking for dinner or any number of outdoor options.

This is the best location and set up of any hotel I have stayed! Also, always having live music in the evening is amazing.

Just stay here. You'll be happy. The staff is great. I travel for work all the time and this is my new favorite place.

This was my first trip to Boise. I do travel quite a bit. The front staff did not make me feel like I was their primary concern. I asked about the hotel offerings and in particular about the hot tub. If the hotel had been booked up and crowded I would have understood my room placement but the literally put me at the very end - the farthest away facing the parking lot (528). Not a great 1st impression of the hotel or town for that matter. Then, when I asked about getting a late check out, I was told I'd have to wait until morning. What is the point of asking if you have to set an alarm to ask. When I got up to use the restroom the next morning, I called again to ask for a late check out and was told I'd have to call back after 7. I did do that and was extended one hour. I was so annoyed by the interactions that I left before 10. This could be a great hotel with the beautiful location but it just isn't. Service focused on the people staying would go a long way. I could have stayed 2 more days and would have but I went somewhere else.

Huge resort with clean rooms and an easy check in. We did enjoy a mile walk along the river after dinner. We went downtown to “Fork” for dinner which was great. The place is so big, we drove from our room around the parking lot to the lobby for breakfast.

We are driving through from California to Canada. Looked at reviews and chose our stop for the night here. Staff are very friendly, everything is very clean and updated. Great for a longer stay or business as rooms are comfortable and have a lot of work area to spread out paperwork. Loved this hotel and it's staff. Dianna gave great service as did her co workers. Everyone was eager to help.

Probably one of the cleanest hotels I have stayed at and the facility is very well maintained. Breakfast buffet exceeded expectations and you can't put a value staying at a hotel that is right off the riverfront trail. It was so enjoyable to go out your hotel room door and be on the riverfront trail in less than a minute. I would highly recommend this hotel for any business or personal stay.

Everything was nice. Clean rooms, spacious lounge and friendly staff. Food for conference was very good.

This was by far the best hotel experience I have ever had. The food was incredible. The drinks were fantastic. The salt water indoor and outdoor pools were an absolute blast to hang out in all day. The staff is top tier (Felicity at the front desk was especially helpful)

The room we were initially given was nice. Went there because I was schedule for a procedure that I needed a functional bathroom. The toilet broke… totally mortifying experience. Had to call maintenance then went from a king room with jacuzzi tub and living room to a small two queen room that was right next to the band they had playing… we didn't get so much as an I'm sorry for this, or refund of any kind for this fiasco. I would not recommend staying here. Plus we ordered room service and one burger cost 37 bucks!

I am giving this hotel a 2 because I needed ground floor rooms for a family member that had just had surgery which they told me I had and upon arrival they told me they weren't available and stuck us on the second floor a long ways from an elevator so the overall experience sucked. The front desk staff could have cared less and their attitude was basically... Tuff Luck! NOT OK

Had a great time at this resort, which is right on the river and not far from downtown. Breakfast was amazing - we were told they use a combination of 15 spices to season eggs, etc. and when we asked about it, our cheerful waitress Dianna brought some for us to take home. They also have a complimentary shuttle to and from the airport.

We stayed one night as a stopover on a road trip, and this place was probably too fancy for that. While it's pet friendly, the pets "can never be alone in the room for any amount of time," so we didn't get to enjoy the hotel as a pair. Dinner in the hotel restaurant was expensive, but the included breakfast was out of this world. Also, this hotel had hands down one of the best pool and hot tub setups I've ever seen. There was also a sauna but we didn't use it. The hot tub was properly HOT and the jets weren't too rough. I'd go back just for this if it didn't cost so much! Pet fee was nearly $50. You have to call ahead to make sure they put you in a pet friendly room.

I love this hotel! I find the rooms comfortable and clean. Outstanding service from all staff members. The breakfast is the best I've had in a hotel stay. The price is great for all that's included. I consider myself a frequent flyer here, my home away from home. This is where I come to rest and reset. The only negative is on two nights now the fire alarm has gone off without cause. Hopefully an issue that is resolved soon - this should never happen. Other than the alarms, I highly recommend The Riverside hotel.

My wife and I really enjoyed our weekend getaway at The Riverside Hotel! The live music in the lobby and Sapphire room was excellent, and the large sauna was a great for relaxing. We will be coming back soon with the entire family!

What a treat. Great music, was like being in Nashville. Had a fantastic breakfast and then dinner. The food was really good. You cant beat the location. Truly hidden gem. Our first time staying here but we will definitely be back. Went with two other couples and throughly enjoyed our time.

A busy hotel with room to roam. Rooms were very clean and quiet. Swimming pool and sauna were great! Great location next to a running/walking trail, brewery and winery. Access to the city was easy. We will stay again!

My family and I have stayed at this hotel many times over the past few years. Our most recent visit was on 2/17/2024. I could write a book, but I will just highlight the issues we experienced. 1) The front desk Manager, Kendall, checked us in. She argued about the pet room we previously stayed in; to the point that I wanted to walk out an find another hotel. She kept answering the phone while we were trying to check in and select a room. She was so very rude and unaccommodating, that we had to ask for the hotel manager to assist us. He did make it right (for the most part). The front desk employees need some training on how to provide good customer service. I would say that at least half of the employees lack basic skills for the job in which they are paid to do. The whiteboard behind the front desk asks the employees to jot down their "toxicity". There was one noted, "venomous saliva". REALLY? So unprofessional. I have included a photo, but it's not really legible. 2. The hotel smells musty and the rooms are quite dated. The noise level from above is unbearable. We also had to endure marijuana smoke bellowing under the door from the adjoining room. It was so bad that we had to move rooms (clear across the the property). It really is a maze when trying to locate your room and find adequate parking. 3. The pool does not open until 4:00 pm. This is a real disservice for guests that have longer stays. We used the pool Saturday night around 7:30 pm. There were no towels and three of the propane heaters were not operational due to running out of propane. It would have been nice to have the heaters operational, as the temps were pretty chilly that evening. 4. There are no pet stations in the designated pet areas. This is obvious by the large amount of dog feces all over the property. They charge a $50 pet fee. Perhaps the hotel can use these funds to provide pet waste disposal bags and an area for the dogs to roam. 5. The complimentary breakfast was terrible. The line wrapped around toward the front hotel check-in area. The food was cold, and the selection was so limited. The hotel did not stay on top of replenishing the food they ran out of. Seems like many of the food options have been eliminated from just 6 months ago. We were given to-go boxes for our breakfast and was told we could eat in our room. There was such a bottleneck where the waffle maker is located. Guests had to wait for guests to finish making their waffle to access other breakfast items. Such a poor set-up! The hotel should have a waffle maker station with more than one waffle maker. There was a good amount of children there and we all know that most kids are going to opt for a waffle over other foods offered. We really used to look forward to our stay at Riverside. It has really gone downhill and is not worth the room rate charged. Of course, we won't be back. There are better options in Boise.

Our stay was in the winter so we didn't get to experience the outdoor amenities but the indoor pool and hot tub with splash ground was terrific. Although dated, the room was very clean and comfortable. There was a little inconsistency with the shower temp, but since it seemed to be last plumbed in the late 80's, we adjusted. The breakfast buffet that was included in our room price was varied and good. We would like to return in the warmer months as the hotel fronts a large river front trail that would be fun to walk or bicycle. The location was handy to the freeway. I suggest that you stay in the furthest wing from the reception area on the river side. It was very quiet and peaceful.

The best hotel in value, amenities, location and service in Boise! The staff go out of their way that your needs are meet and that you are valued. Thank you very much for making my stay with you the best ever! I have been staying at this prooerty fir many years since Best Western took over management and the change is day and night. This is my home when I travel to Boise. Please continue the great work you are doing. Thank you!

My husband and I purchased the New Year's eve package that included the room, dinner, entertainment and brunch the following morning. This package was perfect! Not only were the staff very polite and on point, the rooms were clean and check in was earlier than expected. The staff actually acted like they wanted to be there and were cheering you on for staying there! The rooms were very clean and we snagged one with a view of the outdoor pool and the river in the background…..perfect setting. Entertainment: Great band that played something for everyone. The ballroom was decorated properly and the satellite bars were easy to order from. Dinner was awesome…..the salmon was perfectly cooked. Brunch: the staff was very accommodating and the menu choices were many. I would definitely recommend the Riverside Hotel for any occasion. The customer service will always bring us back, especially in the world where that is lacking most of the time.

This year the Riverside exceeded our expectations for a NYE getaway! Last year we had some disappointment and spoke with manager Kathy via email regarding it. She was very understanding of the problems we encountered and this year I am so happy to say that changes have been made! The band was great, food fantastic, staff was accommodating!! The Riverside has been my “go to” stay in the Treasure Valley and while they experienced some post covid staffing/training issues, I think it is safe to say that they are back on track, providing wonderful accommodations!

Service and staff were great. Location was close to downtown. Hotel shuttle to and from airport, as well as downtown and back was very useful. Music in the lounge was an added bonus. Free breakfast buffet is the best of any I've had at a hotel. Bacon, sausage, eggs and more. Not your typical hard boiled eggs, bagels and cereal.

This hotel has an outdoor pool and adjoining outdoor restaurant/bar with food and live music on the Greenbelt overlooking the Boise River in addition to the indoor eateries plus live music scheduled in the Sapphire Room. Very fun to get together with family/friends!

From a very smooth check in to a beautiful room overlooking the river, everything was wonderful! All the staff was great, but Dianna in the dining room was exceptional - we saw her everyday and she was just amazed us in every way!!!

My king bed room with balcony is bigger than that of hotels nationwide at this price point ($129). Hotel and room are comfortable and clean, although even with good signage, due to many additions, the facility can be difficult to navigate. Water pressure is good, but despite specific claims and written commitment to the environment, the room cleaner replaced hanging towels and sheets on a made-up bed, and water flow could not be paused in shower without turning valve off and losing temperature setting. Sink valves are also double-knob type so less convenient for water conservation. We ate from breakfast buffet once where food quality was generally acceptable but greasy. Breakfast cost $36 before gratuity for two (incl one coffee and one OJ). We ate dinner at the outdoor restaurant and found food quality below expectations with my better half (a Boise native) ordering steak fingers which she didn't finish due to greasy taste/texture. Her fries were excellent but a bit too salty. My “Kobe brisket sandwich was nothing ore than pot roast and sautéed onions and American on a soggy hamburger bun. If you like black olives, choose salad over fries as the salad is buried in them. Price for a beer a cocktail, and two mediocre dinners, $54 before gratuity. During both dining experiences service was above average, and speed of food delivery was good. Tried to order room service breakfast our final morning, called room service about 6:15am, rang and rang, no answer. Called the front desk, explained the problem, asked them to have room service call us, but after 10 minutes still no call, I went out to pickup breakfast locally, and even at 10:30 when we checked out still no call back from either the front desk or room service. We won't hesitate to stay again but probably won't patronize hotel food service again

The Riverside Hotel was accommodating and a great value. This is my second time staying at the hotel, and both times, I have hod no complaints. The river walk is a great way to spend a few hours enjoying the area.

My husband and I had a great time and had plenty to do, although if you stay on the west side you are near the brewery and the music kept us up until around 1am, the room was very nice but I suggest you bring your own pillow, the pillows are horrible. The pool is not heated in a way I was expecting, it's quite a bit below body temperature so it's not ideal for fall or spring in my opinion. But the food and drinks at both the sand bar and the lounge were great the service is wonderful staff are fun, shower is large, robes are super comfy, rolms are clean and spacious. I will definitely stay there again.

The hotel is located on the river walk so easy access to the trails. It's a resort type setting with a lot of offerings - pools, fitness center, restaurant, bar, laundry, etc. Easy short drive to downtown area. Friendly staff. Highly recommend.

I will try and stay at this beautiful hotel every time I visit Boise! The pool was lovely and enjoyed listening to the great music from the Sandbar in the background. The staff were all professional and very nice including Jillian at the front desk and Kathy, Angie, Michelle at the Sandbar. Being right on the greenbelt is of course the best setting EVER!!! Looking forward to my next visit!

I flew in from the DC area for a business conference and arrived at 2AM after many flight delays. I was exhausted. When I walked through the front door of the hotel, Fidel, who was working at the front desk, with a big smile, told me he had been waiting for me! I had never been to Boise or the Riverview Hotel and I have never felt so valued walking into a hotel! Fidel was so genuinely welcoming after my long day of travel. But we discovered that there had been a glitch in the glitch in the online booking system and my reservation wasn't showing up and Fidel made sure I had a room through the end of the conference I was attending though it was a challenge to do with the hotel being full. Customer service here has been great to say the least. It is a beautiful hotel, clean and well managed. I would highly recommend a stay here!

I stay at The Riverside Hotel once a year for work. Every visit has been great - no issues at all, clean room, welcoming and professional staff et cetera. This visit, I was greeted with the usual prompt and smiling service at check in. Morgan at the front desk told me I'd been upgraded to the Presidential Suite at no charge seemingly at random. She took the time to tell me all about the new renovations that had been done, and gave me detailed instructions on how to get to the room. The room itself was absolutely amazing. Two stories, floor to ceiling windows in the living room area, and a bedroom and bathroom upstairs that were simply incredible. I never fail to be impressed when I stay at The Riverside Hotel, and this visit was absolutely top notch.

Really dissapointed. Not a value. I can only comment on the suite, perhaps the standard rooms are better. The suite smelled funky and it was extremely spartan. Like something you'd find at a budget hotel. But it was priced like a luxury hotel.

We live locally in Idaho and needed a place to stay while our dog was getting surgery. This hotel was the perfect distance from her and it was absolutely perfect with the view of the green belt and the food was AMAZING!!! We don't like to be away from home but this experience was perfect! Everything was perfect!

My friend and I moved to this hotel last minute because it was going to be 100+ degrees during our stay, and that was a fantastic decision! The pool was very nice and they had poolside bar service (which included being able to drink in the pool). There is also a nice restaurant out by the pool that we ate in once day for lunch (good food!) There was also live music at the restaurant that we enjoyed listening to from the pool. My room was very clean with a comfy bed and good size bathroom. We rented lime scooters just about every day and rode them on the greenbelt to downtown (about a 10-minute ride). The free shuttle to the airport was icing on the cake. I would for sure stay here again if visiting Boise, especially in the summertime.

Perfect location for getting around the city or just going for a post dinner walk along the river. Great walking distance to numerous parks and the local surfing spot. Comfortable rooms with great dining options and friendly staff.

This is a very welcoming establishment, with a variety of artist displays throughout its halls. They are supportive of rescue animals and hosted a fundraiser for rescue dogs in need. Their showrooms are unique and offer a variety of different decor that I have not seen elsewhere. The breakfast was delicious and not like so many other establishments where it there is not a variety of choices. I highly recommend.

Great daily breakfast included with your stay. Live music st multiple times on site. Right off the green belt walking/running/bike path. On and off site dining options within walking distance In room coffee service could be improved.

This is the best hotel in the area, whether for business, family vacation or a needed weekend getaway. The value is exceptional for the amenities and service provided as well as a fantastic chef in the hotel restaurant at an affordable price. Or you can have a meal by the outdoor pool while live music is offered at either dining choice. f you are in Boise don't miss this hotel, not pretentious, and priced affordable!

If I have to overnight in Boise this is one of my favorite hotels. It's super clean, great restaurants, nice size outdoor pool with bar and outdoor restaurant. Family friendly and great location by the River that has a wonderful bike and walking path. It also has an indoor pool and fitness center. Staff are super friendly and provide excellent customer service.

This is great hotel for any occasion. The food, drinks and room were the best. We enjoyed the views and even rented some scooters to see more of the town, unforgettable stay. We WILL stay again for sure.

Stayed here multiple times, but this stay was not so good. They seem to really be catering to locals "staycation" and there seemed to be lots of party rooms that made it really noisy through the night on multiple nights. Pool with service was a gem before, but service has declined there as well. Still a good location with some good amenities, but ultimately if your sleep is disturbed by guests, dogs, housekeeping, then it doesn't make for a great stay. When issues were brought to front desk, only minimal compensation was given in a 50 dollar gift card. They still have art all over so that is a bright spot as well.

Clean, comfortable and with everything I could want or need on the property but also on the river and Green Belt walk so super easy leisure walks or links to the downtown area. We walked to wineries, breweries, farmers market, etc. but also enjoyed the hotel pool, bar, live music, etc.

We had a great weekend in the area. It was nice that while I was attending a conference, my family had things to do with out me but right on the property. They were taken care of while lounging by the pool. We needed more time for sure.

This property is fantastic so much to do but do not stay on a first floor room. we booked a very expensive suite and still had so much noise until 3am from rooms above us ...sleeping was a nightmare. the manager moved us and it only got worse. a much smaller room and still the noise. you have to sign a quiet hours rule sheet but it is not enforced. these people should have been thrown out. again great property bars music wineries pools etc all a 10 plus

My total experience was average at best. With that said a few things were worth the stay. For one the place is very old and is currently undergoing a makeover that will make the future stay much more enjoyable Fidel works the front desk and was very helpful and informative with the local hot spots and all questions presented, if he did not know the correct information he took the time to research so we could fully enjoy our experience.

We had a downstairs room and the noise from the room above was horrible. Also our room was next to an outside door and stairs and we could hear everyone coming and going thru the room walls. Such a shame because the location is wonderful and the room was clean. Enjoyed the breakfast also. Not sure if we would stay again, but if we did it would have to be an upstairs room only!

Enjoy this hotel due to proximity with the greenbelt along the Boise River. Excellent location for walking, brewery, wine, etc dog friendly and welcome in all the areas, including the outdoor bar and breakfast

Shower wouldn't get warm enough to get in and room service staff constantly harassing you starting around 7 and even entering the room. Front desk didn't care enough to ask how my stay was. A shame because it's such a good location.

close to many amenities, hotel staff was courteous and friendly. I did not have to worry about any issues with my room or service at the hotel. The hotel had a few wineries near by and some excellent food choices.

The grounds are immaculate, sitting right on the river with the greenbelt right there. 2 Bars and a restaurant on site with 2 pools. Able to rent bicycles to ride the greenbelt is FANTASTIC. I will definitely be staying here again. Wonderful staff also.

I read a review from an idiot that made me very concerned, Yes, there was a musty old Smokey smell in the hallways, but it's a very old hotel, It was clean and beautifully remodeled. staff member offered to help me with my suitcases climbing the stairs. I kindly declined. After that the room blew my mind. It was so spacious, clean and very nice, Loved everything about the room. The bed was so comfortable.

Sand bar restaurant staff rude, Bar 365 Staff rude, Riverside Grill staff great, for a birthday experience with my family I was extremely disappointed, we frequent the Riverside for family staycations and unfortunately this was the worst experience by far, I was looking forward to music and dinner at the Sandbar and was unable to fulfill that expectation, after moving to the Bar 365 the waitress refused to serve food or refill drinks because kids were present, we finally ordered delivery, breakfast was great

You cannot go wrong even the locals stay here for a "staycation". Live music every night, busy greenbelt next to the Boise river, ducks, mink, cormorants and beavers along the bank. Very restful but you can also join in for some healthy activities....biking, walking, paddle boarding etc.

This is a great place to stay-great location next to the River and the River Walk, nice grounds and pool, and a comfortable room. The only negative about our stay was that the hallways smelled musty but the property itself is spotless. We enjoyed the breakfast buffet although for us, the choices were limited. Coffee, on the other hand, was great! We had Sheryl and Nicole taking care of us at breakfast and they were both very friendly and professional. The Sandbar next to the pool was also really good for an ice cold beer and good food to go with it.

This hotel is very large and offers pretty much anything you could want. It is clean, quiet, comfortable, and yet has three areas with entertainment, and two pools. It is situated on the river walk on which you could walk, ride a bike, etc.to a huge, well-maintained park. Great location!

If you are disabled and have to check in for your spouse, they will not let you check in. Fortunately they let my husband face time me. Don't show a military disability ID because you'll be told that they need to see something with an address on it. If you check out early they won't give you a receipt and then will dispute that you checked out! The food shack at the pool is understaffed so expect a 45 minute wait time to get food in the late afternoon.

The service is amazing. Staff always were eager to help and had a smile on their face. From pool to the lobby each staff made you feel welcome and wanted. The friendlyness of the staff outshone all the high end touristy resorts we have stayed at. They really seemed to be happy working for this hotel which says a lot about the organization.

The hotel staff was uniformly friendly and helpful. One of the best features of the hotel is a shuttle service that will take you anywhere you want to go within five miles, and then pick you up. This was a great savings on taxis or Uber/Lyft. A special thanks to my three shuttle drivers, Steve, Cheryl, and River for providing a great service with cordiality. Also, the hotel restaurant is open all day, which was very convenient.

We stay here every time we go to Boise for work or for fun! River is a fantastic driver and got us to where we needed to be on time and was so polite. Not all of the rooms have access to outdoor patios.

The shuttle we took from the Riverside to the Cotten Tree restaurant was extremely accommodating. They were on time and very polite. We made a phone call and they were there within minutes. I would definitely use Cheryl and River again anytime.

Was a great stay Cheryl was very kind, professional and prompt in picking us up at the airport. Vehicle used was clean and very pleasant to ride in. I would use and recommend the service to anyone going to the The Riverside Hotel.

The Riverside Hotel and their staff are amazing! On behalf of the Idaho Water Users Association, I'd like to extend our greatest thanks to River, Charles, Jon, Jonathan, Chris, Kathy, Terri, Angel and countless others who made our weeklong stay comfortable. We will be back.

Beautiful hotel with friendly staff and great amenities. Stayed on a Saturday night and there was so much going on at the hotel itself I almost wished we hadn't made any other plans for the evening. Live music in the evening and more at breakfast. The room was clean and comfortable with beautiful artwork on the walls.

We love supporting local businesses and artists. A couple nights at the Riverside, stopping into nearby wineries, swimming in the heated pool while it snows with poolside bar service, and dancing to live entertainment, it just doesn't get much better than that!

If you love to feel pampered and like you're on a fancy vacation, this is THE PLACE to stay! We've not had one disappointment staying there. The outdoor warm pool and hot tub where they serve you drinks while you relax IN the water? Awesome! The restaurants on location are fabulous! Live music every single day! The new indoor pool and hot tub area are great and would be super fun for the family! The breakfast buffet (drool) is gourmet food! This isn't the continental breakfast you're used to. IT"S AMAZING!! The staff are super friendly. This hotel encompasses everything you want for a wonderful trip! And it's right near downtown Boise. You can use the river path and walk if you want.

The hotel and the dinner & breakfast buffet was great! The band (The Last Call) was also amazing except for one thing, they totally blew the 10 second countdown to midnight by about 30-60 seconds. Maybe they need a time keeper next year to keep them on time.

Nice updated hotel with delicious, generous free breakfast and easy access to Boise River greenbelt and parks. Live music in the lounge when we arrived, clean nice room with comfy bed, microwave, and refrigerator large enough to hold our wine bottle and snacks. Friendly check-in staff and warm cookies to top off the experience. Weather was chilly and rainy but we still enjoyed the well-heated outdoor pool and hot tub (with heated towels!) The new indoor pool was pretty overrun with kids and the temperature was chilly (even the hot tub was barely 99). It would be fun for families, especially with the splash pad and pool whirlpool. But our littles weren't with us for this anniversary getaway. A little pricey but honestly right in line with other hotels that offer these amenities. Small complaint: The indoor hot tub was closed for morning cleaning after our morning workouts. The maintenance guy said they do that every day? With the outdoor pool also closed in the morning that was disappointing. But my only complaint about the whole experience.

Loved the complimentary breakfast buffet and shuttle service. Even though its not downtown walking distance to cafes, its got shuttle to airport and downtown. Steve, Cheryl and River, and Ashton plus management took great care of us. You do get what you pay for, so stayed in the slower season to get better rate, but felt the $170 per night was worth it, instead of a cheap $70 place that had bad reviews.

Had a very relaxing and successful trip at the Riverside. Great indoor spa complex, renovated room and most important the greatest staff! Including Jen, Christina, and Stephan who graciously welcomed us into the resort upon check in.

Excellent stay. Staff were very warm and welcoming. 1 out of 2 bartenders were excellent. The omelets at breakfast were fantastic. The rooms were comfortable and cozy. I know they are doing some remodeling but that did not affect my opinion of our stay. Thanks!

Darcy, the front desk person was awesome. She was very helpful and was able to help us get rooms close together for our family Christmas lights get away. Will def stay here again. Rooms were comfortable and clean and the indoor pool was great fun for grandkids.

Hotel is just fancy enough, I had stayed here over 15 years ago and WOW what an improvemnt. The bed were beyond comfortable and that breakfast buffet was AMAZING ! Already planning a girls weekend there soon. PS the free shuttle to downtown was a huge bonus.

This is my first negative review of any hotel. I typically only review for amazing experiences, but I'm hoping my review will help create change and bring back the prior great experiences. It makes me sad to see how much the environment and culture at this company has changed. This hotel has historically been one of our favorites. Unfortunately post- pandemic the customer service and friendly faces went away. The Christmas decor was beautiful and the pool area is always extra special. The staff seemed miserably unhappy with the exception of the kind people who delivered our room service - they were great! Breakfast quality is less than mediocre these days.

When we were checking in there was a lovely group of people enjoying a Christmas party in the lobby and the open lounge area had soft music playing. The front desk staff of Morgan and Seth that attended to us were attentive and more than helpful, and full of smiles and it was apparent that they enjoy their jobs.

Just have to brag about the wonderful care and experience my daughter and I had his past week at the Riverside in Boise. Brenda at the front desk was exceptionally kind, professional and concerned about making our trip a memorable one! We were delighted to see that she was born and bred in our neck of the woods and we chatted about the various places we had all visited! She regaled us with absolutely delicious chocolate chip cookies and was very helpful with all matters of the hotel! We cannot wait to return and only hope she is on duty! Also, must mention the fantastic breakfast and bathrobes which were both complimentary!! The outdoor pool and hot tub were just what the doctor ordered after finishing up my last session of chemotherapy! What a way to celebrate! We will certainly recommend the hotel to anyone who is interested in visiting the Boise area (and to ask for Brenda!)

We have not stayed at this hotel in several years and decided to give it a try again. We had never stayed in this portion of the hotel and we were super exicted to see what was in store. When we walked in, it was like a 70's hotel room that has never been updated. The bathroom was old, the room looked dated and the mattress was an old spring mattress that was probably 20 years old. The tub did not drain, so when we showered we were standing in water up past our ankles. The mold around the shower made it apparant this room didn't get cleaned well enough. Our back door was old and either didn't close all the way or was broken and let in a lot of cold air. The hot water did not work well, and we had to have only hot water running while showering and even then was not super hot. Construction started at 7am right out our balcony door. A semi truck was delivering shingles and they had their crane truck moving bundles of shingles to the roof. This woke us up. As I was working, I cracked the window shades to be get some light in the room and as my wife was walking around she noticed a constuction worker staring at her through the window. Pretty creepy we were supposed to stay 2 nights, but we left after the 1st night. I will not stay here again

Cheryl and DeeRay were awesome help as far as getting me where I needed to go, the hotel is very spread out but they hauled me around when I needed it! dawn. It would be nice if the hotel had more capability for people who need physical assistance- an elevator or a moving walkway would be a great addition to this beautiful building

I have lived in Boise for decades and have frequented The Riverside for music events and dinner, etc. but I had never stayed here. My husband and I decided to book an evening for our anniversary. Since it was not an ideal time for us to get out of town, we decided to keep our anniversary simple and stay local. It was an amazing experience! We booked a junior suite right on the Greenbelt, had an amazing dinner at Bar365 while listening to a couple guys play an acoustic set, Took advantage of the heated outdoor pool with poolside cocktail service, enjoyed the new indoor pool facility, and topped it off with the amazing breakfast buffet. Our server, Daisy was top notch. She was attentive, friendly, and quick. We actually told her how much we appreciated her and then even asked to speak to management so we could express how impressed we were with her. This truly felt like we got out of town. But when we left, we didn't have an exhausting travel back home, since we only live a couple of minutes away. It was exactly what we needed. We will probably do this annually.

When we first drove up I was a bit scared with the look of the area and outside of the hotel but I was pleasantly surprised by the inside with cleanliness of the room and friendly staff. We had a great stay.

I love doing meetings at The Riverside. You can tell that their customer care philosophy starts at the top with Kathy, the GM. Jen in sales always sees that we get everything we need. Seth created a top-notch check in experience, too. And, the incredible banquets staff - including Angel, Terri, and my all-time fave David. It was such a pleasure to return after three years of virtual meetings to so many familiar faces. Keep doing your thing, Riverside. I'll see you next time!

The staff here is absolutely incredible!! From the moment we arrived, Morgan at the front desk was so helpful and didn't skip a beat in what we needed. We found out they offer complimentary shuttle service while you stay here and our driver, Cheryl, went way above and beyond for us!! I HIGHLY recommend this hotel, 5+ stars!!!

Our experience here has been absolutely amazing. Cheryl was an excellent driver who went above and beyond when one of our friends left their wallets at the airport as well as Morgan coordinating getting us a driver within minutes without hesitation when we were frazzled. Cheryl waited for an hour at the airport and continued to make sure we were okay the whole entire time! The food service has been beyond amazing and we cannot recommend this place enough! Thank you Cheryl & Morgan for starting our trip off right!

This hotel has a shuttle service which is really great. Cheryl drove me to a grocery store and even waited for me for my quick shopping trip. She dropped me right to the closest entrance for my room. This is a fairly large hotel so I appreciated the hospitality.

A friend and I stayed over one night at the Riverside. The room and the amenities were very nice. Breakfast was delicious and very nicely presented. Very busy dining area and maybe not enough servers.

The location of this hotel is wonderful, as the name states, it is right on the river. There is a lovely concrete path for miles along the river, just steps from any room in the hotel. Great for walking, scootering, biking, jogging. The Sandbar is lively with music during the day and evening, with food and drinks available, right next to the pool. The huckleberry lemon drop is DELICIOUS! The outdoor pool is large and heated to a perfect temperature, a duck visitor was an added surprise! If you have small children, there is a splash pad at the brand new indoor pool, which is a very nice facility! The art shown throughout the hotel is nice as well. This property just sort of hits all the senses. I definitely hope to come back!

When I visited I was happy about the beautiful layout of the room, and the view. However I was surprised that it lacked alot of things, esp for the price you pay, you would expect these things to be there. For example, 1. There is no paper/handout in the room for the menu of food service, there is no complimentary water, there is no paper/handout with a guide for TV channels, and no instructions regarding room service (where to put platter once done, what time they pick it up). There was also no paper/handout paper of any sort highlighting amenities within the building. Yes, I realize everything is online, but it is MUCH more helpful to have all these things convenient in physical form within the room - it is kind of expected. I hope they will be able to upgrade these small things. Plus there seems to be constant construction on the stairwells (not mentioned on website anywhere), which means you have to walk at least 10 minutes to the lobby since you are required to use the farthest exit. There are also no quiet hours, so there always seems to be those people just coming back from somewhere at 2am yelling or talking loudly in the hallways. I would recommend this hotel after they change those things.

The time I spent here was amazing, and the staff were all fantastic. Cheryl and Ashton went above and beyond to help my group and I navigate the city (so ask for them). It was definitely a wonderful experience!!!!

Really appreciated the shuttle service at the hotel. Cheryl and Ashton were kind enough to drive us to and from our destinations around town the whole weekend any time we needed. They were great and so was the hotel.

I am being charged for a stay that I had cancelled. The hotel does not respond, puts me on hold forever. I am entering Week 2 of trying to settle this through other means. I had enjoyed the Riverside on previous trips. This week I have to interrupt my trip to go in person to straighten out the fraudulent $267 charge. I will obviously not be staying at the Riverside…ever.

Wanted to make sure that Darcy's amazing customer service did not go unnoticed she went above and beyond to accommodate our needs and did it with a smile! I have never stayed at the Riverside but I will definitely be back she is a wonderful person to represent your hotel!

We love staying at this hotel every year. The grounds are beautiful and the complimentary breakfast is so good. Darcy our front desk clerk is top notch! She went above and beyond with us. Excellent customer service!!!!

The Riverside Hotel is definitely a higher end experience for the business traveler but without the high price. Great rooms, first class breakfast and amazing staff make this a great stay. Add in the more than reasonable price and this is one of the best stays in the Treasure Valley--without a doubt!

Recently, my husband and I spent 17 nights at The Riverside due to a water leak and mold in the crawl space of our home. During a very stressful time, we were able to enjoy the staff and our spacious accommodations. At the Front Desk, Laurie immediately made us feel very welcome. She became my go-to as we had to extend our stay. She answered all my questions with a smile, as did Brenda and Seth. The staff in the Riverside Grill were terrific, too. At breakfast, Daisy and Melanie, among others, remembered what we liked and they always took extra time with us. Our room was spacious, clean, and very comfortable. We travel often, and The Riverside compares favorably with the better hotels in which we have stayed world-wide. We heartily recommend it.

I was at the IMGMA conference, the space was awesome ! Mike and Sara was so helpful, kind and willing to do whatever we needed. they had great activities and always concerned if our needs were met. my room was large and clean. I would definitely stay here again and refer others to stay there.

Seth, Laurie, Brenda and Salma were all terrific at the front desk. All of them were friendly and accommodating for anything I needed. The hotel itself is very welcoming and upscale for the Best Western brand. It was a refreshing experience in my travels for work. I hope to stay here again!

We did our first Staycation at the Riverside Hotel in Boise. We had a great time. We swam, we went to dinner (and breakfast), heard great music and just hung out. It was awesome. Such a nice place to stay, and this hotel has it all. Beautiful setting right by the Boise River.

The bacon is awesome! Food is the best I have had in 8 years of staying at hotels. The room was clean and the staff was great to help work out the points and awards to pay for the room that I had. Would definitely recommend this hotel

Good facility for accommodation of mid-size conferences. Two-story layout requires rather long walks to and from any conference meeting rooms and meal areas. Good food, well prepared, reasonably priced. Very expansive and somewhat confusing layout; would benefit from improved internal directional and wayfinding signage.

We spent the night on our 52nd anniversary. We actually spent our wedding night there many years ago. It has changed management many times since then. We ate dinner there and the food was excellent and, of course, the breakfast bar was great! We had a room on the second floor facing the river and we sat out on the balcony and watched the people walk and bike the Greenbelt. We always enjoy our stays there and look forward to next year!

First, a five star shout out to Alex and Michelle at the Sand Bar. Great service and fun people! Cocktails were great too! A legitimate skinny margarita! Food at the sand bar was marginal. Don't order the veggie roll. It was gross. Burger and fries looked good but we only had apps. We have decided the new slogan for the hotel should be: "Come stay with us. It smells like an antique store in here". It's a big, old place in need of updating. They do pretty good with what they have, but for $200/night it needs to be on par with other newer hotels. It is clean however and mostly comfortable. Another odd thing we noticed was all the weird and not customer focused rules they have. It notches down the experience. The staff do there best to compensate and generally do. The location is epic and I will stay again. Go to Stagecoach next door for dinner if you have the chance.

I was able to check in early staff was very sweet and helpful. Hotel was very dated but I just needed place to shower and sleep very little. Then I got to my room. The bathroom had long hair everywhere. Single male here with no hair. Turned shower on and hair came up out of drain. I packed my bag and walked out. I wasn't going to accept a different room. It was awful. Everything was dated or work in progress. Could see paint half done in room. Shower had grout just on wall. No sinks had stoppers. Hopefully it was due to renovation but the drainage needed immediate attention. MI told front desk and walked out. Couldn't get refund or cancel reservation So do not stay here until they finish their projects but they still have a long way to go. Higher end hotels downtown at cheaper price.

Wow this breakfast experience puts the bar high for all other BW hotels. The made to order omelet was amazing. Tables with tablecloths and the hostess serving us at the table were warm and friendly and made the morning a delight. Check in was smooth and when I came back to ask clarifying questions of several topics the girl who helped me was knowledgeable and friendly in answering all my questions. The layout of the hotel is a bit of a maze and could use a bit more signage but I understand you are under construction and renovating too. With the outdoor bar we were awoken at 1:00 am with people coming in kind of loud forgetting courtesy but that is our world not your issue. There were also families allowing their children to run the hallways. Again what can you do about people who don't think of others. Love the patio and the ability to sit outside but as a non-smoker the lady 4 doors down sitting outside smoking was a bit icky. Our room was amazing! The extra USB ports and plug-ins all over wow! The extra seating and the two heads in the shower was really nice in such a big bathroom.. Wow bottled water and Costco cookies at checking in acknowledgement of our membership and level. Haven't had that at all BW hotels.

Love this chain of hotels. Always comfortable room with nice amenities. Good rewards program. The premiere locations are a great addition. The one outside Yosemite is exceptional. Staff is friendly and helpful and we feel safe in these hotels. Free breakfast is always tasty with lots of variety. Makes for a great value with the price of eating out being what it is.

Hi Cecily and Madison were amazing. Providing exceptional serivce and food. We had lunch just in time to enjoy some live music and the relaxation of the Boise River. Never a dull moment at The Sandbar!

Cecily was AWESOME Great waitress took care of us like family will definitely go back and eat again. Restaurant is definitely great as you can watch the Boise river. This is on the green belt and walking and bike riding are a must.

The rooms are not up to par in this hotel in my opinion. One of the nights I stayed, the rate was $309 if I remember correctly, and there were plastic cups in the bathroom, not glass glasses. The rooms are old and need to be refurbished. The screen door to the patio was off the track, bent, did not work. The restaurant is very good - the beet salad is just terrific. Props to the staff - they are great.

After researching hotels in the Boise area I chose the Riverside Hotel for its pool. Our itinerary brought us into Boise in the evening after a day of driving. Our plan was to spend the night, enjoy the next day at the pool prior to flying out of Boise late afternoon. I requested a pool key at checkout and was informed I could not use the pool after checkout due to liabilities. I travel a lot both domestically and internationally and have never not had access to pool facilities the day of checkout. I would never have spent the money for this hotel knowing I would be denied access. A lot cheaper options for a room. I gave the hotel 2 stars as the room was clean and the included breakfast was good. The only reason I couldn't go higher is the service was just average. We were awoken to a loud maid crew in the corridor and found the service in the lobby bar subpar. I rarely write reviews but this ‘pool policy' completely impacted the stay in Boise. I have stayed at other BW's and have never encountered this. I'd suggest you add verbiage to your website informing future customers of your rules around access to amenities on the day of checkout.

We appreciated the amazing driving of Izzy to and from dinner in downtown Boise! This hotel experience was awesome from the fun pool and tiki bar to complimentary shuttle to dinner, to live music and comfy beds and then an amazing complimentary breakfast buffet!!! Highly recommend!

Attitude of staff was the worst thing. I get it, short staffed, hard to get staff.. but honestly??? Poor attitude is no way to treat paying guests…..The music playing almost all day was way too loud. The only good decent music was “ Junkyard Joe ( One Man Wagon Band) and Tim Daniels one night in the restaurant. The rest were garbage

I'm here in Boise getting my daughter moved into Boise State campus housing. Seth was a perfect professional at check in. He gave us a gift card to the hotel as a VIP and cookies! I will definitely be staying at the Riverside when coming to visit over the next four years.

On our arrival at The Riverside Hotel, Brenda Wayland invited us to her check-in window and treated us like we were the royal family. She noticed immediately that we were platinum reward members and upgraded our room to a lovely ground floor room facing the pool, AFTER asking us our preference on a ground level room or second floor balcony room. Brenda offered each of our family members a water bottle and fresh baked cookies. Lastly, Brenda looked ahead and noticed we had reservations to stay at The Riverside Hotel again in one week. She upgraded our room and called us to confirm the upgrade, again asking our preference for ground level or balcony room. Brenda Wayland is a gem. The Riverside is lucky to have such a warm and gracious person as part of their team.

What a lovely gem to stumble upon in the Gem State!!! The hotel is older, but maintained well for its age. There are plenty of renovations in process, but you wouldn't know it by the peaceable sound of the place! Special thanks to Seth at the front desk for the resolution of a hiccup in my stay and making it right. He is a true customer service professional and a clear asset to the hotel.

King River front room. Room was not clean. Snotty looking stuff on inside of sliding glass doors, dirty washcloth on balcony. Hot water handle broken. Carpet not clean. This is our go to place in Boise and has always been great before. Someone dropped the cleaning ball on this one. Disappointed.

The hotel is beautiful, always clean and welcoming. The staff are phenomenal! Even when they are extremely busy, we were always treated with care. The pool is clean and fun! The restaurants are always delicious. My kids had such a great time and look forward to coming back again.

The Riverside puts the "Best" in Best Western. This hotel has everything. Two restaurants, both with amazing food and staff and a huge pool that's great for the kids. Seth was a gentleman helping us with problem solving and referrals for activities, and even gave us all warm cookies like a double tree!

As a former Boise resident, I ate at Sanbar on and off over a few years (back when they served MFT Ketchup), but have not stayed here until tonight. Walking in to the main entrance it was casual opulent, and had sharp, classy vibe. Felicity at the desk was a rockstar, and found me a great room. Waitstaff was stellar at the sandbar, where we had excellent locally sourced food. And all this with our two dogs, who were treated like royalty. The first rule about Riverside Hotel is you always talk about the Riverside Hotel.

Checked in our river view room loved it. Came back late went to sleep. The next morning made the bed the comforter was covered in blood on the inside. Called front desk all they offered was housekeeping to bring a clean comforter. I went to the front desk and was told all mangers were unavailable due to a staff meeting and I would receive a call. 3 hours later NO CALL. Went back to the front desk & was offered 25% of one night. Not acceptable. Would you stay in a room with bloody bedding???

Loud batrhroom fan acess to room poor because of blocked off parking due to construction, luggage carts have to be retrived two buildings away thousand of feet from room, no daily service to room,food ok but overall service lacked some mold in shower. Overall could be much better for price paid

Seth in registration did a fantastic job correcting an issue regarding my assigned room at check in. Thanks to his effort and diligence Seth found me an outstanding room to accommodate me and my family. My thanks and praise to Seth. I believe he deserves recognition and a raise! Ashton was our shuttle driver. He reliably took us to downtown Boise and back with no waiting whatsoever. A very safe and friendly driver. Cindy, a very friendly and professional server at the Bar 65 is always a pleasure to visit at the Riverside Hotel. She always gets are order correct the first time and her experience is obvious. We saw Cindy 3 years ago when she served us a fantastic dinner, so glad to see her again on this visit, and hope to see her the next time we visit this outstanding hotel. Please give her a raise as well. Overall—a very nice stay at the Riverside Hotel.

Nice hotel. Check-in was easy enough once I found the lobby... the property is enormous and it took me a while before I got the hang of navigating around. My room was lovely (river view was great!) and had coffee, a fridge, A/C, TV. I don't recall seeing a microwave, so that would be one thing that was missing. There was a separate sink area outside of the bathroom in my river view king room which can be nice for multiple people staying in a room. There's food and drink nearby, and a lot more about a mile's walk away... if it was 900 degrees outside, I would have liked to walk more places as Boise is very walkable. It's bikeable too, if that's your thing. My two primary complaints about the hotel were that the shower controls are confusing and the property is almost too large. I timed it - it takes 6 minutes to get from a 600 room to the lobby by walking, and I did not take any elevators. Got my steps in that way though! Overall, this is a very nice hotel.

My friends and I go to the Sandbar restaurant here often for good food, drinks, and music. We especially love server Macy. Had the pleasure of being in her section a fee times and she always gives the most amazing service with a smile.

Rooms are great. Pool was a little crazy but Macy and Alex helped with great poolside service. Rooms are clean and remodeled. Staff is always great with getting us next to the pool. Kids love coming here when we visit family and we will be back.

Very nice hotel, 10 minutes from downtown Boise. Walk/bike path is very nice. Close to wine tasting, and water activities. If you are looking for a great place for a family trip this fits the bill. A little on the high side $$wise, but within range of other hotels in the area.

This is my 4th time staying at the Riverside , Boise for a girls family staycation. If you want to have a convenient stay that feels like a mini tropical vacation , then stay here and sit poolside for all meals and enjoy the live entertainment and refreshing cocktails. If you're lucky, Macy & Alex will be your servers. They were so sweet , prompt , accommodating and fun ! They added to our relaxing weekend by providing exceptional service with a great attitude. They were professional but it also felt like they were enjoying the vacation as much as we were while they worked in the heat all day serving the entire pool deck ! These ladies deserve their own staycation. Thank you Alex & Macy! There is a buffet breakfast that is served inside , but I personally recommend going to the SandBar and either sitting poolside or get it to go and enjoy it on your patio , if your lucky enough to have one. This hotel is an old treasure ! It is not new or modern but they had done a good job trying to maintain its huge grounds. (Screen doors & sliding doors could use a little WD40) I am picky about bedding and linens and I slept comfortably. If you are a hotel snob , you need to remember you are not at the Four Seasons & chill out and relax and enjoy the beautiful river. the pool, the live music and the cocktails and SandBar ! I can't wait to go back !

We visit Boise for both business and pleasure. I am always excited to go to the Boise area because it means I get to stay at The Riverside Hotel. I highly recommend a river view balcony room. The view is amazing and the people watching on the greenbelt so much fun. A walk on the greenbelt is also a highlight. We love that there is great food, drinks and entertainment onsite. After a busy day, we appreciate not having to get in the car again.

The room was very nice. Good view. Lobby is beautiful. Breakfast was great. But for such an impressive property the Wi-Fi is terrible. I could not stay consistently connected. I would definitely recommend staying here if Wi-Fi isn't important to you!!

Want to give a shout out to Alex our server at the pool!! We love staying at this hotel. We stay vacation here often! The kids love the pool and we love being able to catch up with old friends. This last trip was great Alex was our server at the pool and she was amazing we ate lunch and dinner there, that's how long we were able to enjoy being with friends and family!! She did an amazing job serving us adults drinks and kids ice cream! We had wonderful time!!!!! Love this place!!!!!

Alex was super friendly and attentive to make our day in the pool fun and enjoyable. She was polite, respectful and made us not want to leave but dinner reservations at a local restaurant preventing us from staying longer. Thanks Alex! We can't wait til next time!

This is a true gem in Boise. It is situated on a great setting on the Boise River. Plenty of parking, a great outdoor pool, great breakfast buffet that is included and an awesome staff. There is a bar/restaurant (The Sandbar) that is right on the river. Food is tasty and you can't beat the setting. There was live music every day we were there. It's a lovely location on the green belt. You can rent bikes on property and cruise the green belt. There are some other bar/eateries within walking distance. Had some awesome gelato from a gelato truck nearby. We considered staying downtown but I am so glad we stayed here! Downtown is a short drive. I really liked the setting on the green belt and on the river. They are building a new fitness center. The property is older but well maintained. We will definitely stay here on future trips.

I look forward to visiting Boise again someday to enjoy this hotel for longer. We stayed just one night, but it was great to just stay at the hotel. Walk from our room to the Sandbar for drinks or dinner, then get a good night's sleep. For dinner, we enjoyed white sangrias with the grilled cheese and the pulled pork sandwiches, which were excellent. The buffet in the morning was also good, particularly the thick bacon, French toast, and omelette bar. It is a large hotel, so don't lose the map they give you at check in. It was also irksome to be limited to cable tv. Although we brought a fire stick, we could not change the TV to that HDMI input. And, I would've liked more information about the restaurants and music that night when we checked in, but I could find it clicking around the hotel website. But, the hotel was so comfy with so many other amenities, none of those issues were big problems.

I heard they are renovating rooms. Not ours. We had a first floor river view room that was falling apart and smelled like the many pets who have stayed there. When we arrived, our outdoor space (to sit and watch the river) had one sad little broken chair. The bath has fixtures from the 70s. Not great for a room that cost $200+ We were there for the 4th of July. As we were watching some fireworks at about 10:15, the sprinklers came on and drove many guests back indoors. We could stay outside because the sprinkler in front of our unit was broken. The next morning, we had to wait almost 30 minutes to get seated for the comp breakfast (which was tasty for hotel comp breakfast). Great location, staff was nice, but I wouldn't stay here until they finish renovating the place.

The room was just about perfect. We were lucky enough to have the double shower head on night one but after we moved for nights 2 & 3 it was just a single. Why did we move? We wanted a river view room. Why are we only leaving 4*? The grass at the riverside is so over watered we were unable to step outside or even open the door when the sprinklers were going. And the went a lot. The front desk graciously adjusted our rate to a standard room. We would 100% stay again but not bother with riverview. Breakfast was great. The pool was great (but the hottub needed treatment). Access to the trail and wineries and parks was great.

The Riverside has been our home away from home in Boise for some 30 years. And the new owners have done a wonderful job of turning a soon to be old maid into a young beauty. But beware. While doing that they have made many of the rooms unusable by us, and I suspect many others. The noise pollution from "The Sandbar" complex will keep us away from ever being within earshot again. Even worse, on the first floor, the occasional (every 10 minutes or so) hitting of a tennis ball, or worse against our glass window, from over enthusiastic athletes is not what we paid for. No we are not fuddy duddies. Yes we are glad to see the exuberance of youth. But not bouncing against our window. Not what we are paying for.

Except for the main hotel , there are no elevators , so might want to get a first floor room if you are getting old! Great breakfast , good internet , everything worked fine! Sandbar restaurant inside hotel was a little spotty on service , didn't have the first two drinks we ordered ...

I was at this hotel earlier this week. I checked in at around 5:00 and the front desk was overflowing with people and you could hear the phones ringing non-stop. Everyone working at the front desk look stressed, but when it was finally my turn, a gentleman named of Seth checked me in. He was kind, welcoming, and took the time to tell me about the hotel and what it had to offer despite how overwhelmed he and his coworkers looked. He recommended the Sandbar restaurant that's part of the hotel along side the river. It was a beautiful evening made even more by the music, drinks, and food.

What a pleasant hotel. Everything from the location on the river, the breakfast buffet and the attitude of the staff made my stay enjoyable. Special thank you to Seth at the front desk for welcoming me to the hotel. I would stay here again 100%!

we just completed our second stay at the Riverside (6 nights). We like it for the amenities (Good breakfast bar included with room rate), access to Riverwalk and downtown (5-7 mins drive). Rooms are nice enough and AC is not too loud. Pet friendly. Barbarian brewing, Push and Pour coffee, Stagecoach restaurant are all within 1-2 blocks. Service is competent and friendly.

This is a great hotel! Traveling home from SLC and just needed a place for one night. Everything was very clean and tidy. The staff was courteous and pleasant. With our AAA discount the price was reasonable. The shower was great. 2 shower heads! One bath towel was frayed at the ends but still very clean. Huge TV, small refrigerator and microwave. Plenty of outlets to charge devices. I am a late-night reader and they had these awesome small bedside lights that did not disturb my partner at all. The bed was super comfortable too. Breakfast included: there was a delicious made-to-order omelet bar, an array of fresh fruit, yogurt, and a buffet of your typical cereal, eggs, sausages, etc. The coffee and orange juice were very good. All the wait staff were nice and attentive. Would 100% stay here again. (My partner wanted to stay another night just because the hotel was so nice!)

Pool was clean, live music, and I think the kids grew gills they were in the water so much. The Sandbar's food and drinks were top notch, and the breakfast spread is great for the morning. We will be back.

We ALWAYS stay at the Riverside Hotel when in Boise, Idaho. We like visitng the wineries in the area and there's no better place to be than at the Riverside. A great restaurant, the hotel is right on the river walk, there is a wine tasting room next door, and the hotel has a place to eat outside near the river.

We recently hosted a family reunion at the hotel and we couldn't have picked a better location! The daily breakfast had a ton of hot and cold options. We loved hanging out at poolside bar and hot tub.

I wanted to say that the staff at the hotel went above and beyond to make myself and my family feel so welcome! Brenda at the front desk made me feel like I've known her forever! She was so pleasant, professional and made sure that all our needs were taken care of. Also Nancy, Steve and Cheryl your shuttle drivers were simply awesome! I needed 6 rides and they were so accommodating. That said, the only problem I had was the smell of my room which was not pleasant! Housekeeping brought me a scented vapor machine which was overwhelming at times. Other than that, it was a wonderful stay! Kind Regards, Marcel Nejaime USN Vet

The Riverside Hotel is situated right along the river-edge of the Boise River. It is quite beautiful. The hotel doesn't have any fees for parking and it has a large parking lot. Seth made check in fun and quick. He was a great help.

We really had a very positive experience with everything at this beautiful hotel. We were met by our shuttle driver Steve. He was so pleasant and positive it made us feel right at home immediately! He gave us some valuable tips on what to do and see!

The shuttle driver Steve was a tremendous kelp in getting me around Boise.Was always prompt,friendly and available.Fantastic service. The hotel staff was also very helpful with our military reunion Highly recommended for any convention or meeting.

You need to explain that you are really not a BW participant. You do not honor BW commitments and are really an independent Hotel. This should be explained over the phone during the reservation efforts. I would have stayed at a participating BW. Very bad experience. Felt like I was lied to based on my experience. (Over the phone registration and front desk tell two different stories and I was already trapped into my reservation) Very disappointing!

My husband and I stayed in Boise for the first time. We choose the riverside hotel because it was along the Boise river with rooms that face it, which did not disappoint! Seth at the front desk was a gracious host who made us feel welcomed. I'd recommend this place to anyone staying in Boise for the first time.

We stayed here one night, when there were several graduation parties going on, including one just across the hall. Happily, the celebrations quieted down at a reasonable hour and the night was quiet. The room was spacious, the bed comfortable, and the amenities nice. We decided to get takeout from their restaurant. The hotel is huge, it was a long walk to and from the restaurant. When we got back, our food was very good but we were only provided with sporks to eat it (which was difficult). That seems a little cheap for such a nice place. The included breakfast the next day was good.

The hotel is a gem. Room was clean and comfortable. Breakfast included was outstanding. Pool service was great. Staff were attentive and friendly. We will definitely come again! We are already planning our next trip!

The staff is friendly and helpful. The front desk clerk, Seth, made our check in easy and fun. The Riverside Hotel is clean. There is plenty of parking, even on the busy weekend I stayed there. I really liked the mini fridge and coffee maker in the room not to mention the complimentary breakfast.

It took three attempts to find a room that would be away from the construction and quiet enough to rest. We were charged extra for a room on the river side of the hotel. The phone didn't work. The shower didn't really work. And the top sheet of the bed didn't go all the way down and over the bottom of the mattress! We had to get up at 11 P.M. to re-configure the sheets to fit the bed. Go figure! The reason to stay here is the location. Close enough to downtown, and there's a path along the river behind the hotel that is lovely. Breakfast is standard, meat, gluten, dairy fare. Serving this place up a robust two stars!

Heard everything in hallways & Nextdoor. Unable to sleep due to noise. The cost was outrageous based on the lack of quality of the room. Was going to stay longer but could not sleep and not worth the cost.

The room was enormous. The decore of the room and the hotel were beautiful. Service was excellent. A very good stay. Excellent place to stay. Lots of extras. Has a nice conference area. Very fancy. Wirth staying at.

This place is huge! You definitely need the map to get around. There aren't many locations on premise with an elevator so there was a lot of walking and stairs (which wasn't a terrible thing, I didn't have a lot of luggage). I was here for a conference and my coworkers were placed in different locations all over the hotel so we were all really far apart and two of us fairly far from the conference rooms. The rooms and linens were clean and while the bed was comfortable it was very soft and the pillows were extremely soft, too much so. The room I was in had a balcony which was awesome to sit in the sun and it overlooked the pool area which was beautiful and had a neat little grill and live music both Monday and Tuesday nights. It appeared the pool didn't open until 4pm on Wednesday but I didn't look to see if that was standard or not. There was little umbrellas over seating areas and it said the pool was salt water which was neat. The website said no pets other than service pets were allowed but it appeared after we got there, that was incorrect. I was debating bringing my dog but left him at home because he's not a certified service animal. The hotel is in a great location. There are several breweries and wineries very close by, minutes walking which was really neat. There are also places to eat and drink on site and other food (including Joes Crab Shack) very close. It's situated right along the river and has a beautiful path for walking or riding bikes. You can even walk down and watch the surfers and kayakers in the man made waves in the river. Other than the live music going until about 830p the room was quiet, you didn't hear your neighbors talking, walking or showering. Check in and check out was quick and efficient. There was lots of room to park all around. The conference rooms were set up nice and they were easily transitioned from a large room into 4 break out rooms. The food they served was good and the staff were always coming through taking dirty dishes and trash away. My room had a microwave, coffee maker and fridge. There were ample places to charge with USB ports and outlets. The bed had cute little reading lights next to each side so you didn't have to turn on the whole light. The black out curtains worked pretty good too. I didn't eat or drink at any establishments on premise, mostly because the conference served us most of the time. They did not allow late check out which was a bummer because our conference ended at 530p.

Sheets were not clean. I asked for them to be replaced they sent someone up right away but she brought more unclean looking sheets and laughed about the situation the whole time she was changing sheets when it was after 9 pm and I just wanted to sleep. She even threw my duvet cover on the floor and then asked if I wanted it put back on the bed which defeats the purpose of asking for new CLEAN sheets. I went back to the front desk the next day and a different lady came to help. She fixed the situation bringing brand new, clean sheets and was genuinely apologetic about the situation. However, the issue should have been resolved the first night. The front desk gave me a drink voucher for the bar for my troubles, however, I wouldn't be able to use the voucher for a drink worth more than $3 as I am pregnant which was very visible at the time of my stay.

Absolutely flawless from first touch to last. From the front desk service to the room service. The most relaxing stay at a hotel I have experienced! I will most certainly be returning. In fact it can't come soon enough. Highly Recommended!

The Riverside Hotel was a great jumping off point to everything in the Treasure Valley. Rooms were well appointed & very comfortable. Customer service was always one step ahead of the game. I would recommend this place to anyone staying in the the Garden City/ Boise area.

Very clean rooms, enjoyed a great breakfast and the staff was all very friendly! Great drinks at the Sandbar with live outdoor music and very pleasant atmosphere. A little bit hard to get in and out of but well worth the effort!

My wife had recently injured herself just before we took a trip to Boise. The staff, specifically Brenda, went to extreme lengths to ensure my wife was comfortable while I was doing other required activities. The hotel was clean and nicely appointed, JW was very friendly and efficient when we checked in, and our stay was overall very enjoyable. Had a very great breakfast with wonderful omelet.

Stayed there a few days for a conference and couldn't be more pleased. Resort style hotel so it can be a walk from room to entrance, but the rooms were large and always promptly clean by the time you return anytime in the afternoon. It was unusually snowy this time in spring, so I stayed in for most of my meals. Portions sizes were large, and pretty tasty. The staff is always friendly and usually there to accommodate most requests. Shout out to Izzy, my driver who took me to the convenience store for an extra phone charger. Definitely a recommend and I'll likely be back!

Spring break was fantastic at this hotel, located right on the Green Belt. We have stayed here many times and it's a wonderful value. We LOVE the super warm heated outdoor pool, the AMAZING FREE breakfast, the restaurants on site are amazing! No reason to leave!

My very good friend, Brenda Reed, heard that I was coming to Boise to visit family And she highly recommended "her"hotel the Riverside Hotel for us to stay in. We had an EXCELLENT experience and we will come back!

Laurie GK helped me get out of a room that did not include amenities I paid for through a 3rd party and gave me a room at a lower rate, turning an awful experience into a pleasant one! She was great!!

We went up to Boise for a family wedding. We loved the hotel so much we want to come back just to stay there again. It is our new favorite destination spot! The pool was amazing and the restaurants were very good

The Riverside Hotel has such friendly staff! Seth checked me and my family in and upgraded us to a Riverview room instead of having us face the parking lot construction. The room was beautiful and the view was even better. The hotel is definitely older, but the rooms looked well renovated and the new construction looks promising, although I didn't want to look at it in it's current stage... The plants around the hotel also look so sad. Really takes away from the rest of the property. We will definitely be staying again, though, when we're back in Boise!!!

Good sized balcony but didn't have any chairs & overlooked the pool which is open till 10pm & was right next to the bar which had a band playing. If you wanted piece & quiet don't stay here. Breakfast is a struggle to get to. Room was nice & location was convenient if you want to be downtown.

If you are in Boise for any reason, stay here!! Professional, prompt, and genuinely caring customer service from Steffan and Brenda (front desk) and Melanie and Cassie (breakfast buffet). Thank you!! We truly received excellent customer service in every encounter. Housekeeping staff also did an excellent job; our room was very clean at check-in and they promptly provided us with anything we needed during our stay. They were friendly and respectful of privacy. Restaurant and bar staff provided amazing service as well! I wish I had kept a better list of names during our stay, because the customer service was wonderful across the board! This hotel has a fantastic team of customer service professionals :) The list of amenities and services at this hotel stand in a class above most hotels and are more like a resort. The room rates are a value for the quality. Clean, comfortable rooms with refrigerator, microwave, Keurig coffee maker, plenty of storage/closet/counter space, extra USB ports and outlets, and even a corner chaise lounge chair with reading and wall-mounted book lights! Ask for a courtyard, ground- level poolside room and you can walk right out to your patio, the beautiful lawn (with life-sized checkers & chess), the seasonal Sandbar grill restaurant/bar, and the gated, outdoor, heated saline pool and hot tub. Warmed pool towels are provided. Some pool noodles for kids were also available. There are second floor rooms with balconies, but the elevators are spaced far apart. Just be prepared for some walking (this property is huge!) and I would avoid the second floor for anyone with mobility issues. Other fantastic amenities include (FREE with your room for all registered guests!) an excellent breakfast buffet at their indoor restaurant (The Riverside Grill) which includes scrambled eggs, eggs Benedict, bacon, sausage, fruit, cereal, oatmeal, yogurt, a staffed eggs-to-order and omelet station, pastries, French toast, biscuits & gravy, and table-side drink service (coffee, juice, water). The restaurant also serves lunch and dinner. Both the lobby/Riverside Grill and the seasonal, outdoor Sandbar restaurant often play live music. In the main lobby, we so enjoyed the harp and the bands that played at the Sandbar were enjoyable and not at all loud from our room. Last, but not least, the property is conveniently located right along the Greenbelt with walking and biking pathways!! Rent bikes at the front desk!

Our overnight stay was very pleasant. Our second floor room had a nice view of the Boise River and greenbelt with a small outdoor seating area. The room was spacious with a lovely contemporary decor. Our dinning experience for dinner and the complimentary breakfast was excellent. The staff was friendly and very professional. We definitely recommend and would stay at the Riverside Hotel again.

This hotel has great potential, its just not there yet. The rooms are average but comfortable. Pool are is really fun outdoor activity and very family friendly but pool hours are limited making the pool over crowded during the 4-10 hours when its open. It's impossible to keep the pool clean while it is so crowded. Food service definitely needs improvement. Limited staff and long wait times. If you want to hang by the pool bring your own food.

Our visit was fabulous from the checkin at front desk to the end of our stay. I left my expensive bag there and Analisa had it for me. Honest employee and I am so appreciative!!!!!!! We will stay again to listen to all of the awesome live music.:)

First of all the employees from front desk, breakfast personnel and housekeepers were super nice. The room we got had a old smell to it, the whole section 5 till 3 needs updated. The hot tub was low in water so the jets were not working well. Breakfast was ok not to many options. When we got checked in they had a jazz band playing it was very nice. Our room needed updated from the popcorn ceiling to the carpet. Would stay again but for the price it's a maybe. They need a bigger area for fur babies plus fence all the property.

Stayed in 356 while traveling for work. Room clean but dated carpet and such. Bed and pillows very soft (not in a good way per my preference) - you sink right in. Housekeeping kept the room clean but could use some improvements. The first two nights, I was given conditioner and lotion but no shampoo. In night three I had to call the front desk and ask, but they promptly delivered. They have a mix of 5-6 brands and products don't routinely match. Breakfast good - high protein options with less fruit and such (one bowl of mixed fruit daily). The omelet station was great. It's a big conference facility. My room faced a dingy parking lot. Green belt view would be better. Location is decent. A 6 min drive to downtown. Walkable to an urban tasting room for wineries. Decent stay but would love more fresh fruit and more comfortable beds.

Accommodations at the Riverside have been wonderful. My stay is for 2 weeks and Izzy provides a fabulous service! Always smiling, personable, and friendly! He is quick to accommodate your shuttle request and maintains a reasonable timeline. Truly a gem!!

We have always enjoyed the Valentine's day package deal the hotel puts on. You get a deluxe room, dinner buffet, two tickets for the Fabulous Chancellor's Valentine's dance and breakfast buffet. This is our ninth time we have come to the dance. My wife and I first met at this dance 10 years ago. We come back every year they have it.

Love the bar and restaurant staff! We feel like royalty in the Sapphire room. The waitstaff know how to treat the customer like they are special and it just adds to a Wonderful eventing! Angie, Sapphire club manager, goes above and beyond in her service, she is amazing. Actual hotel staff are not as caring, and even indifferent.

I was expecting a quiet sleep. I was woken to a pounding sound. I paid for a river view and an upper floor. The room was nice. The bath tub faucet needs to updated. When I took a shower, the tub slowly drained. The sink stopper needed to be fixed. The amount that I paid, is the price I have paid for a room at the Hale Koa in Hawaii.

I was looking forward to staying here. The location near the river is great and the pictures were encouraging. When I arrived at the hotel, the lobby was nice and inviting. Check in was easy. The man who checked me in told me that my room is on the other side of the building and showed me a map of how to get there. He didn't ask if I had a car and I was just listening to his instructions. I ended up walking for about 15 minutes around the property, around a construction site, in the cold dragging a suitcase. He didn't tell me that I could get there through the very long hallway. When I got to the room, I was very disappointed. It was very dated, water spots all over the ceiling, the bathroom light had stains and/or water in it that was gross, the desk chair was broken, I could go on... If I wasn't here for a conference, I would have changed hotels. Walking to and from the conference location was nuts. The length of the winding and confusing hallway took 10 minutes each time I wanted to go to my room. Somehow I was "lucky" enough to get a room that was so far away from the lobby, it was really frustrating when your entire stay is centered around the activities near the lobby. The food in the dining room is great, I really enjoyed my meals. Izzy the shuttle driver was amazing and I would like to give him 5 stars!

We usually always enjoy staying at the Riverside; pet-friendly, good food, walking distance to a couple other great restaurants and winery, nice walking path on the river. Unfortunately, this trip, we had a poor experience.....was totally ignored at breakfast; left after 40+ minutes of waiting. Would have rated the service as terrible, but the service the evening before was excellent, so rated it average overall

Visiting Boise for business. Had the pleasure of Izzy driving us to downtown Boise! Such a great personality! Izzy is courteous and friendly! I will definitely be requesting him every time I need a ride!

I was surprised that when I asked if there was an available upgrade that, upon checking with the manager who was behind a closed door, that upgrades were not offered to Diamond Select members who were using points. The hotel was well below capacity, less than a quarter full as per an employee that I asked. In all of my years of being a customer of BW, I had never heard that. Especially since I had stayed at a BW the night before in a different city (Walla Walla, WA.) and was automatically upgraded without asking and then again at a different BW (Pasco, WA.) both times using points. The room I was given was at the end of the hallway in the furthest wing away from the lobby, quite a journey to and from the lobby in light of how expansive this property is. The bathroom wasn't as clean as it could've been. Stray hair found in the bathtub and the cap in the sink was missing. The drainage in both the sink and the tub are very slow and should probably each have some "Draino" poured into them. The internet connection was spotty at best, had to log in and off multiple times while tryong to get some work done. Overall, this is an amazing property and I have stayed here multiple times for a reason. The remodel seems to be going on what must be it's seventh year but it's paying off.

The Riverside Hotel is an amazing property with great amenities. The outdoor pool and hot tub are one of a kind. Nice & hot & enjoyable on cold Idaho nights. Exercise room is good size. The laundry room was immaculate with two washers & dryers. The breakfast area was a several steps up from other hotels. 3 bars on site, was nice too. The rooms are spacious, comfy beds, large tubs, sink inside & out of bathroom. Large TVs on wall with beautiful local art. Each room has a walk out or balcony facing the pool area. The entire staff was very friendly, helpful, and accommodating. I will book here again.

The outside pool open in the winter was amazing!! Food was beautiful and very delicious! Staff were all very kind and professional! Only thing not quite great was the view from our room, but that was ok, we couldn't hear the road noise.

Affordable, well staffed, clean, great food. We will be back again to enjoy things we did not have time for on this trip. Construction was heavy but appears to be bringing new exciting features that will make this an even funner place to stay.

The rooms are spacious, well-designed and sparkling clean, and the front desk staff was incredibly helpful and friendly. We stayed during the winter, and I suspect the grounds will be gorgeous once spring arrives. Don't miss their restaurant's omelet station.

Great atmosphere, lovely food/drinks service inside and poolside. Outdoor, heated pool is wonderful at night and adults only 8-10pm! On a cold winter night, it is a fun place to be. Complimentary breakfast service was a huge hit!

This is a great hotel on the banks of the Boise River on the edge of downtown Boise, Idaho. The food was really great. The room was spacious and very clean. The onsite night club was intimate and great for musical shows. We attended the concert by the local band the Blues Brothers who were absolutely fantastic.

I loved the Riverside Inn especially how warm they kept the water in the pool during January. It was great to relax after a day at the conference by taking a nice swim in the outdoor pool. The temperature was very comfortable and the Hot Tub was great too! The food they served at the conference was very tasty as well. I recommend it!

The building is older but they've done a nice job updating the rooms and common areas. The heating and cooling system was a little wacky during my last stay but the two previous times it was fine. The gym is basic and outdated but fit my needs while I was there for a week. The hotel staff has always been super friendly and helpful which I really appreciated. The hotel restaurant had decent food for a hotel but over priced in my opinion. I love that it is located right next to the Boise Greenbelt. It makes for really easy and enjoyable nature walks/runs.

Thank you for offering the Staycation! It was needed! Staff was friendly and helpful. Food was pretty good. Room was nice. Had a view to the courtyard. Didn't get to try the pool it was pretty busy. Considering staying again.

We spent a night for a staycation and to bring our granddaughters to swim in the outside heated pool. They had a blast. Totally loved the two headed shower afterwards. And they also loved the carrot cake brought up by room service.

We chose to spend the holiday at The Riverside since we could not travel to family due to weather, etc. We based ourselves at the hotel and had adventures from there. I would highly recommend a get away at The Riverside, even if you live in a nearby town like we do!

This was our second visit to the Riverside. As usual the room was spectacular. Their beds are by far the best beds we've ever slept in in our travels. The room was located on the courtyard level just outside of the saltwater pool. The pool is only open from 4:00 p.m. to 10:00 p.m. in the winter primarily because it is an outdoor pool but it is heated to 95°. The hotel was quite full with two football teams one from Kent State and one from Wyoming that were going to play in the Potato Bowl But everything was comfortable and relatively quiet during our stay. The rooms are well insulated so even with a bunch of rowdy football players we slept like babies. We attended a traditional Christmas concert in the Sapphire room. The music was quaint and the dinners that we ordered were fairly good. The salmon was superb and the service was excellent however one meal was not up to par. We chalked it up to the fact that they probably were using a temporary cook because their food there in both the sapphire room and in the 365 grill is excellent. If you do stay there be sure to partake in their breakfast buffet. It is one of the best buffets we have ever seen and you can have an omelet made to order while you watch. Most of the room packages have a breakfast buffet included in the cost. They are also in the process of adding on to the hotel by building a brand new indoor saltwater pool with spa and hot tubs. They hope to have it completed by a late fall 2022. This will alleviate a lot of the crowding in the pool during the summer months when the stay of families on vacation picks up. It will also help when the weather becomes a little bit rough and they have lightning within 10 mi of the hotel because they evacuate the outdoor pool to protect the guests. We stay at the Riverside Hotel whenever we are in the Boise area regardless of the reason that we visit. We only live about 45 miles away from Boise but we make excuses to go there so that we can hang out at the Riverside. It is by far one of the best places to stay and be part of a community that welcomes everyone and even allows you to bring your dogs into the lobby to visit.

I stayed here for a conference. The hotel was undergoing some construction in the parking lot but i was never disturbed by noise from the work. The room was great. Very large and the bathtub was great. Double shower heads which I was pleasantly surprised with. The staff was outstanding. The lady who checked me in was fantastic, friendly and professional. The only thing is this hotel is pretty large and navigating the halls was a little challenging at first and I was in a room pretty much at the far end from the conference area. Other than that, no complaints. The conference facilities were great. We used several rooms and were comfortable in all of them. I would highly recommend using them to book a conference or just for a night's stay. Great experience!

We are here for 8 nights while visiting family. This hotel is a gem. From the minute we walked in, I knew this would be a nice stay. The staff at the desk was friendly and efficient. Our room was clean and VERY nice. It has 2 sinks which makes getting ready so much easier. We got maid service daily and at whatever time worked for us. In the three other trips I've made this year, I'd decided that good hotel service was not available anymore. This hotel proved me wrong. Two criticisms: they didn't have decaf coffee available at breakfast and it had to be brewed each day, which takes time. And the breakfast bar isn't great. The bacon is undercooked and way too sweet But the omelette bar was good. The fitness center was very nice also. We'll stay here again

Beautifully appointed Right on the river Staff was friendly and kind The garden view was light up with lights! Lots of parking Comfortable bed Quiet room easy to sleep Bill was left under the door making checkout very quick

After a weeklong road trip hiking and biking the Southwest this hotel was a welcome nights stay. The service and amenities were wonderful. The location is easy to access with plenty of secure parking.

We had such an awesome time here! Seriously some of the best customer service I've ever had. I had some trouble with the initial booking through a booking app not through the hotel and Steffan one of the hotel staff was amazing, both on the phone and in person. He was friendly, very understanding and professional! He helped me get everything all taken care of! It was our first time in Boise, the hotel has an amazing heated pool, delicious breakfast, clean rooms but best off all, has a wonderful and friendly staff!! Will definitely be staying here again for our next trip!

Recently stayed there on a long weekend, read Yelp reviews at the airport and was a little panicked about our stay. Thankfully those reviewers were clearly mistaken. The hotel is so charming with a mix of old school and new school. The location is fabulous with the gorgeous river and amazing walking path. In addition, all the staff was fantastic, kind and assertive but especially Kendall at the front desk! The delicious free breakfast and courteous bar and restaurant staff doesn't hurt either. Don't hesitate to book your stay here!

Upon arrival at the Riverside, I was immediately impressed. They have a beautiful property with a piano walkway. You walk directly into the lounge to check in and immediately impressed. After a speedy check in, I walked to my room and saw beautiful glass chandeliers and beautiful local art for sale. It was so cool! I opted for a courtyard view, and even in the winter it was beautiful!

I had been on the road for several days and stopped here. So, to their credit, I didn't have a reservation, and was still provided a room. I got in the room, shut the door and immediately smelled an odor that was not agreeable. Within seconds I had pinpointed a dirty diaper that had been left behind the bathroom door. That, in and of itself, rates just one star.

I was looking forward to my stay here for a conference, but the hotel cancelled the conference after objecting to a speaker. The intolerance and prejudice shown by management in this action spoiled the good service experience otherwise provided by the hotel staff.

This is a nice hotel given it's age. It is perfect location to the greenbelt. I utilized the greenbelt every single morning to go for runs. The breakfast is much tastier than any other continental hotel breakfast I've ever had. The rooms are big and always clean. The hotel itself is quite large and easy to get lost in with the different sections. My only complaint was we had cold miserable showers 4 of the 5 nights we were there. We complained twice and never really had the problem resolved. Considering the hotel is $100+ a night, cold water is unacceptable in my opinion. I had collegues staying there at the same time and 3 of the 4 of them all had hot water every day. The hotel should have allowed us to swap rooms in order to provide us the best stay possible. Especially since the hotel was not busy and had plenty of free space. Other than that, it's a good location to downtown without being around all the traffic. It's easy to get to and feels clean.

Had a really good experience here. Has a homey feel. Came for an event being hosted at the hotel. Nice wide tub/shower. I saw people commenting on the breakfast buffet and how awesome it was. I was like darn can it really be that special. It is. You have to go early if you don't want to wait. Most of the staff are friendly. Nice gym with weights, cable machine, treadmill, ellipticals, and bike. Better than most hotel gyms. Riverside Grill (restaurant in the lobby) was great too. I had the burger and sweet potato fries. Very very good.

I picked this property for location which is right on the river with tons of trails and greenbelt area and that I have never stayed in a Premier Best Western hotel. Here are the pluses -Staff was amazing and the buffet breakfast was top notch. Grounds and the pool area were very well taken care and super fun it you want to take a late swim or sit in the jacuzzi. We booked a river view room because I wanted to wake up to the water view. I was put in Bldg 7 ground floor. The room was updated as much as it could be but the smell of old and musty was over so whelming and it started in the hallways. I wanted to open the sliding glass doors for fresh air but the screen door did not lock and had a lot of wear and tear so I did not feel safe. Thank god for Kendall as she moved us upstairs with a balcony so I could open the sliding glass doors. It helped a little but if you are super sensitive to mold and smells do not book this room category. Even my husband who is not super sensitive could not get past the old musty smell. I did not know how old this property was and went off the reviews. This could be a kick a$$ hotel if not for that and hopefully they will be doing renovations because the rest was super. Now cant wait to sleep in my own bed.