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Vorteilscode

The Riverside Hotel, BW Premier Collection, Boise

4.5/5  - basé sur 1078 notations.
2900 Chinden Boulevard, 83714-6629, Boise, United States - Karte ansehen

Das The Riverside Hotel, BW Premier Collection, gelegen auf einem 5,5 Hektar großen Grundstück am Boise River, ist das größte Hotel mit vollem Serviceangebot und Tagungszentrum in Boise. Gäste und Besucher werden sich hier wie in einem Resort fühlen. The Riverside hält für jeden Reisenden etwas bereit: mehrere Restaurants, Bars, ein Konzertraum, ein angrenzendes Weingut und Konferenz- und Veranstaltungsräume mit einer Fläche von mehr als 1. 800 Quadratmetern.

BW Premier Collection

The Riverside Hotel

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Café-Restaurant
    Café-Restaurant
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 1101 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
734
Sehr gut
243
Befriedigend
67
Mangelhaft
41
Ungenügend
16
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
47
Familie Familie
288
Geschäfts-<br>reisende Geschäfts-
reisende
322
Paare Paare
256
Reisen mit Freunden Reisen mit Freunden
130
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Relax!"

5
13/07/2018

Wonderful experience and atmosphere! Everyone very friendly and helpful. Zak at the pool was especially kind. He made sure we had dry towels and he helped me move our items from a sunny area to a table with an umbrella so that my 3 kids were in the shade. Even tossed them a blow-up beach ball so they could play in the pool. Top notch!

"Brad"

5
12/07/2018

Caleb was extremely considerate as a host at the Riverside hotel Sandbar at poolside, he continually checked back to ensure we were taken care of and had everything we asked for. I have never been treated so well at a hotel. Thank you Riverside for employing such responsible personnel

"Vacation"

5
12/07/2018

We've came here 3 times and this go round has so far been amazing. Our pool guy Caleb assisted helping us with the tables, umbrellas and making sure we were relaxed. He helped getting us food and drinks service. These are reasons why we love to come back besides the awesome pool.

"Vacation "

5
12/07/2018

Loved the great service from Caleb out at the SandBar, he helped us with a table to accommodate 9, he helped us pull a table and umbrella over. Best salt water pool ever. We visit every year because we are never ever disappointed. I recommend this to families for a great weekend.

"Beautiful building and friendly staff"

5
12/07/2018

As stated, the staff are all entirely friendly, the rooms are clean and tidy. The shuttle driver I had, Jonathan, was more than happy to point out the sites Boise had to offer. The internet, if it's important to your trip, is fairly fast as well. The showers aren't weak, the bathrooms are especially clean, and the beds are comfortable. All in all, a lovely stay.

"Not a good experience"

2
06/07/2018

I stayed here one night at the end of June 2018 while I was in town for my daughter's rugby tournament. My first impression of The Riverside Hotel wasn't bad. It appeared to be a nice enough hotel. The front desk clerk wasn't overly friendly. After driving nine hours and spending all day in the sun watching rugby, I'm sure I looked a little worse for wear. Still. I got to my room, turned up the AC and got in the shower. The bathroom looks like it was only partially updated. Fine, I'm not super picky as long as it's clean. The water temperature would not hold steady. So I had a tepid/scalding hot shower. Felt great on my sunburn. The bed and pillows were really comfy. No complaints there. My room had a nice view of the river, too, with a little balcony. The next morning, I went down for breakfast, planning on coming back to my room afterward to shower, get ready, and check out. I waited about 20 minutes to be seated, and then ate. Breakfast was pretty good and was included with my room. When I arrived back at my room, the door wouldn't unlock. Thinking maybe there was something wrong with my key, I asked a maid to see if hers would work. Nope. She advised me to go down to the front desk. I walked back to the lobby, asked for help at the front desk, then went back and waited in the hall by my door. Long story short, the lock on my door had broken. No one was able to open the door. While all this is going on, I was missing the entire reason for my trip - my daughter's rugby tournament. The guy who was helping with the door was very nice and told me to go ahead and leave while they got the door open. So, I left, without brushing my teeth, taking a shower, or changing my clothes, no sunscreen, no hat, etc. I had to go buy a bunch of stuff at Fred Meyer that I needed for the day, to replace the stuff that was currently locked in my room. I get that these things happen, but I think it was handled poorly. I believe I should've been refunded for my night's stay, or at the very least given a discount. It caused me a huge amount of hassle in both time and money and most importantly, I missed part of the entire reason for my nine hour drive trip. All the manager would offer, though, was a gift certificate for a free night's stay, which does me zero good, since I have no plans to be in Boise again any time soon.

"Fourth of July Trip"

5
05/07/2018

Had such a great experience at The Riverside Hotel. Great service and hospitality was especially shown by an employee named Ismet! I will definitely recommend this hotel to anyone looking to visit Boise!

"Amazing Serivce"

5
05/07/2018

Look for a man named Ismet greatest guest services beyond compare he made our day better and I hope he will make yours better to. By far the best part of our stay was meeting that man. The food was outstanding

"Gem!"

5
05/07/2018

My wife and I have travelled between Florida and Washington numerous times during the last 2 years. Although we belong to the the various hotel membership groups, we always make it a point to stay at the Riverside (which we will be doing tomorrow night) After a long car ride, it is great to relax and enjoy the lounge and bar, and have a nice dinner in the restaurant, ( ask for Lishu to be your server, she is great...., personable and efficient!) The rooms are quiet, and the free breakfast in the morning is one of the best that we have experienced in all of our traveling! Highly recommend the Riverside!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your kind review and thank you for being a loyal guest of The Riverside. I am glad that you will be staying with us tomorrow. Lishu is working tomorrow night so I hope you will be able to stop in and have dinner.

"genuine kindness"

5
05/07/2018

We stayed at your hotel last weekend to enjoy the pool and then see a concert at the Morrison Center. We called the desk for a taxi and was told Corrie the shuttle driver could take us over and pick us up. What a nice surprise, upon dropping us off we decided and on pickup spot. Sounded like Corrie did this with every passenger. After the concert, pickup worked perfect for us. But another group was MIA, Corrie was driving around trying to find them. She was truly concerned about us being in the shuttle and the poor group that didn't go to their pickup spot. Corrie is a gem!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that we were able to get you to your destination and back home to the hotel. Corrie does do a good job of taking care of the guests. I hope you enjoyed the performance and I hope you will come back to see us soon.

"Awesome service"

4
21/06/2018

The hotel is right on the river where you can rent bikes into town. The hotel driver Ismet is awesome he picked us up within 5 mins of calling and gave us a tour of the town while he was driving us back to the hotel after visiting the downtown area. This hotel is great and the staff especially the hotel driver Ismet is awesome.

"Great Service"

3
20/06/2018

My stay began with a friendly and knowledgeable shuttle driver ( Korrie H) who brought me from the airport to the hotel. Korrie then helped at the front desk to get my room quickly. The breakfast was a great addition.

"great service by shuttle driver ISMET"

5
20/06/2018

I was there on a recent visit and had Ismet as a driver .He was absolutely exceptional!,I've never written a review about a van driver but he certainly stood out. I travel a lot and he certainly went out of his way to ensure that I was well taken care he entertained me during my ride Ismet is the most memorable driver I've ever met just wanted to drop a note about my great experience. Will Baker

"So far, so...great!"

5
20/06/2018

This place is really nice. We got a room on the 2nd floor with a balcony overlooking the river which is just a few yards away. Amber, at the front desk, checked us in and she was delightful and helpful and patient. The green belt pathway is right next to hotel. Also, I am diggin' their lounge/couchy thing in the room...very comfortable.

"Nice Stay"

5
19/06/2018

The Riverside hotel has a lot of charm and the staff are very friendly! The outside leaves a bit to be desired, but the rooms and lobby are very nice. The hotel is kept clean and has all amenities for a longer stay.

"Just Right"

5
15/06/2018

This hotel sits along the Boise bike path and Boise River; beautiful and serene setting. Location of hotel was convenient; near downtown, 15-20 min from airport, and close to our family that lives in Boise. Our room had a balcony overlooking the river; balcony was spacious with comfortable chairs. The hotel rents bicycles, which allowed us to take full advantage of the bike path and other recreational opportunities. Bikes were one speed cruisers and well-maintained. Tatyana at front desk greeted us warmly and gave us great info about the facility, the onsite restaurant options, and tips for navigating the sprawling property. Spent a day at the pool; family friendly and a wonderful and helpful staff. Food and drink service is available at the pool. Also, life sized chess board was a bonus; great fun. Grounds and landscaping were beautiful. Pool was great. Only complaint is the piped in music; too loud and staff at pool unable to control it. Room was spacious and clean, parking close and convenient. Also, chairs in the room were comfortable (a rare find in hotels), and the bathroom design was convenient. I will be staying here again.

"Driver extraordinaire!"

5
14/06/2018

I want to sing the praises of Jonathan, who drove me around Boise today. I asked Jonathan what I should see in Boise while I was here for the OR-ID United Methodist Church Annual Conference, and he gave me a great review of where to go, and what to do in Boise. I had a great time at the Boise Art Museum, as well as the ID Black History Museum and other parts of the park. Jonathan then picked me up, and the conversation continued. How fun! Bravo, Jonathan! You made this day a joy!

"Fabulous for the price"

4
14/06/2018

This was such a great place to stay. Just a few minute car ride to downtown. They provide free shuttle service which was what we used. Very nice shuttle driver. The front desk gals were so kind. They were very accommodating. I spoke to Hailey on the phone and had certain preferences about my room. Although she didn't guarantee it, she made it happen along with TaeLynn who helped me out at check in and check out. The pool is wonderful for families. They have a grassy area with a firepit that is very cozy. The reason I didnt give 5 stars is because the rooms were a little old and not exquisitely clean. But for the price, it was worth it.

"Shuttle and Lounge"

5
12/06/2018

I loved my stay at The Riverside Hotel. I was there for 4 days for a conference and the hotel was amazing! The staff at the lounge was so helpful and kind. The shuttle driver, Ismet, was beyond amazing. He was so friendly and went above and beyond to make the shuttle experience enjoyable. I was thoroughly impressed! Thank you! :)

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and writing a review. I am so glad that you found the staff to be helpful and I am not surprised you thought Ismet was beyond amazing. I get that comment a lot. I hope we will see you back soon.

"Amazing Customer Service!"

5
12/06/2018

Jennifer Schmidt & Belinda Unger assisted me with a conference and went above and beyond in every way possible! Angelina & Jessica served us lunch in the Sandbar & were very accommodating & friendly. Rachel passed through the event lobby & saw I was alone at the registration table and offered to bring me ice water, I didn't even ask! Housekeeping staff made sure the room was vacuumed & tidy (I was I could remember her name...she's been there over 20 years & that says a lot!)

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am happy that you enjoyed your time with us at The Riverside. I agree that out conference staff is very helpful. We host a lot of conferences and meetings at The Riverside so the staff is prepared to help take the stress out of meeting planning. I am glad that it worked for you and I hope you will think of us the next time you have a conference to plan.

"Haley was amazing!"

5
08/06/2018

We didn't stay at the hotel but ate lunch at the Sand Bar. Haley was our server and she was a pleasure to talk to, professional, and very personable. We hope to get her as our server next time we eat there :)

"Great customer service"

5
07/06/2018

Comfortable beds and clean room. Outstanding complimentary breakfast. Kids had a ball at the pool. Madi waited on us most of the night and was outstanding! We have stayed here multiple times and will be back.

"My Stay At The Riverside"

5
07/06/2018

I really enjoyed the service, the people, the Sand Bar Restaurant on the Boise River. I truly loved the hotel shuttle service. Both times that I used the shuttle service, I had the pleasure of being driven by Ismet. He was a wonderful, vivacious and very accommodating person. I spent 3 nights and four days. I have nothing to complain about. Everyone was very friendly, and I stayed there most of the time as I was attending a business conference. My room was nice, and there were plenty of accommodations to fit my needs. I loved eating at the two restaurants. I would recommend this Hotel for their friendliness, price, and accommodations.

"Lunch at the Sand Bar Restaurant at the Riverside Hotel"

5
06/06/2018

My friend and I enjoyed a delicious lunch at the Sand Bar today. We were seated immediately and Julia our waitress was very attentive. The view of the river was terrific, and the quiet and the shade-covered patio was perfect for taking a mid-day break from work.

"Excellent Stay"

5
06/06/2018

I have been lodging at the Riverside Hotel for the past 3 years and never had any problem. Needless to say that the price is always fair and the accommodations exceed expectations by far . Delicious breakfast is always included, giant swimming pool, spacious rooms, gym, two restaurants, and two live music venues. Front desk is always nice and friendly. Thank you Korrie#

"Wonderful Hotel"

5
31/05/2018

What a wonderful place to stay. The hospitality staff are so great! The front desk (Hailey) was so helpful and pleasant; my first shuttle driver (Korrie) was so much fun and so delightful to travel with... she went to the active downtown spots on the way to the hotel at my request to show me around a little... loved that!! Shuttle driver (Izzy - Ismal) was so great! I enjoyed visiting with him as he dropped me and a friend downtown to see the sights... so great! Our first night there we ate (late) at the restaurant in the lobby and the food was amazing... I had a chicken sandwich that may be the best ever... kudos to the chef (Josh) and to our waitress (Brittany)! I was there for a conference and the buffet wait staff was wonderful as were the people clearing dishes and glasses during classes. I was so impressed. The rooms are great! I love my room and would love to stay in this very room again. Thank you Riverside Hotel for a very pleasant and memorable experience!

"Nice visit"

5
31/05/2018

Visited town, stayed at Riverside hotel, Boise. Nice place, friendly staff. Enjoyed music and food at the Sand Bar. Our server was Brianna and she was very prompt helpful and friendly....Thanks for helping us have an enjoyable night.

"Perfect Hotel with Top Notch Service!"

5
29/05/2018

The Riverside Hotel is like a vacation destination in it's own right! Conveniently situated on the Greenbelt (they have bikes to borrow) between a lovely wine bar and Joe's Crab Shack, what's not to love?! The pool area and all of the amenities such as the fitness area and the sand bar with live music are fabulous. The breakfast buffet was fancy and delicious, but the staff are truly the icing on the cake! Ismet the friendly shuttle driver was went out of his way and Haley at the Front Desk was just a pleasure to connect with. Thank you to the entire Riverside team for a an absolutely fabulous get away, I look forward to my next stay!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your kind review. That is exactly the impression we like to make on our guests. We want you to feel as if you are on vacation when you stay at The Riverside. I am so happy that you enjoyed many of our amenities and I am also glad you look forward to your next stay because the staff at The Riverside certainly looks forward to seeing you again.

"Best Service Ever"

5
29/05/2018

I cannot overstate how friendly, accommodating, and yet professional the staff was at the Riverside. We had read the venue was a bit outdated and it was however: it is a beautiful throw-back to the 60s, an extra ten bucks gets you a room on the river, AND because they have a great shuttle service we ended up not having to rent a car! Did I mention it's beautiful? Not trendy beauty but slow-down and breath it in beautiful. 14 acres of riverfront property, live music and employees who made us feel welcome. Shuttle drivers Jonathan and Ishmet (sp?) were especially helpful to us as first time visitors.Thank you guys! And thanks to every employee at the Riverview.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
The title of your review is music to my ears. I am so glad that you found the staff at The Riverside to be friendly, accommodating and professional. That is certainly what we strive to do. I get many compliments on the service of Jonathan and Ismet and I am not surprised to read that they took good care of you during your stay. Please come back to see us next time you are in the area. Ismet, Jonathan and the entire staff will be here to welcome you back.

"Beautifully Renovated Hotel and Sand Bar is Tops!"

5
28/05/2018

While bike riding along the Boise River, we stopped in at the Sand Bar for a couple of drinks and some lunch. Brittany waited on us and she was the BEST! She really took care of us and the drinks were superb, Ginger and Lemon Heffewisen beers and a Moscow Mule...yum! The fish and chips were great, the chips and the slaw were the BEST, a little work needed on the batter for the fish, but it still tasted great. The best part is the patio seating right along the river which is just gorgeous! The staff were all very friendly and having been to this hotel once before, I have to say it is an older hotel that has been beautifully renovated and more renovations are currently underway as well. It is very inviting and a nice quiet get-a-way place where you can relax. The Boise river runs right along the back of the hotel so you will definitely want to walk or bike along the greenbelt there. We will definitely be back and highly recommend this place!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am so glad that you enjoyed your stay with us and that you were able to utilize many of the accommodations offered at the hotel. Thank you for recommending us to others. We look forward to seeing you again soon.

"Live this hotel!!!!"

5
24/05/2018

The rooms are spacious, beds so comfortable with silky linens. Showers have double heads. The breakfast is free with real food! Amazing! Vegan and gluten free chooses. Fresh blackberries, rasberries, more. The pool outside is huge and the Sandlot restaurant by the river is fabulous! We love Brian the manager, he goes out of his way with a fabulous attitude. Megan made us feel at home at the pool, as well as did Harland,where we dined and spent our evenings. Jen at the Sandlot was amazing too. Stefan at the desk made us feel welcome, as did the whole staff. This is a 4 star, resort style property a mile from downtown Boise that gets my vote for Boises best!

"Highly Recommend the Riverside Hotel"

4
24/05/2018

Very nice accommodations. Friendly staff. Easy access to the greenbelt for walking and/or cycling. Close proximity to downtown and good restaurants. Enjoyed live music at the hotel bar. Thanks for the upgrade and the chocolate chip cookies!

"River Front, great value, Great Sand Bar Next to large Pool facility. Korrie H. I cannot say enough nice things about!"

5
24/05/2018

This is my third time at Riverside, and each time I come to town now this will be my place! If you can get a forward room next to the pool it is highly recommended. There is live music every night of the week in the spring and summer Months. The Sand Bar adds allot to the outdoors feel. Where it is a gathering spot for of the local's and their families to catch a refreshment. Or some of the nice food offerings made outside the Sand Bar. The rooms are decently nice. The Suites are simply Rock N Roll! Thank you Korrie for guiding me to a fabulous room!

"Riverside Hotel"

5
23/05/2018

I have stayed at this hotel several times over the years but I believe they have improved since the last time I stayed there. First of all the staff was all super friendly and helpful. They offered to shuttle us downtown which was a nice touch. They also now include a super breakfast brunch that was amazing. Will stay there again in the summer when we can enjoy the pool.

"Excellent Pet Friendly Hotel"

4
21/05/2018

My husband and I recently stayed at Riverside with our 2 small well behaved dogs. This is our 3rd stay there and we continue to enjoy good food onsite and excellent service in a lovely setting. Highly recommend this hotel for all, but especially those traveling with pets. Nancy, our server in the lounge was awesome!

"Did not care that I was disabled"

2
18/05/2018

I checked in with my SERVICE DOG and was initially put in the farthest room back on the property. they finally moved me the next day but only about 20ft closer. I have hip issues and was struggling to walk and told that those are the pet friendly rooms. I informed the staff he is not a pet and in accordance with ADA law he has access to all the rooms in the hotel. they left me all the way at the back of the property. I contacted K9s for warriors and informed the legal staff of the issue and they will be contacting the hotel.

"This is a gem!"

5
17/05/2018

Do yourself a favor and stay here then pass the word:clean; efficient;lively; value-plus and welcoming! The layout is well done and the free breakfast is all you could ask for. Friendly staff and well organized.

"Riverside hotel"

5
16/05/2018

The hotel transportation was superb. The hotel is quite a long walk to downtown, but they do provide a shuttle. My shuttle driver's name was Ismet. He did a superb drop at recommneding restaurants and all round friendly guy. He was very prompt and always helpful.1

"Bathtub Bliss"

4
16/05/2018

I rented a two room suite for 4 adults and 3 children. The room was beautiful and had the most wonderful jetted garden tub. There was, however, no pull out couch as listed on my reservation - I had to call for a roll away, which took quite a while to deliver. There was also only 2 coffee services in the room, despite the size. The weekend breakfast buffet was exceptional, and the service was overall very good. I will definitely return when the weather is warmer to take advantage of the lovely pool as well!

"in boise for german shorthaired pointer specialty show."

5
16/05/2018

a wonderful venue for a dog show. grounds were lovely and food was good. BESNA, our housekeeper, did an excellent job cleaning the room. everyone was very friendly at the hotel and we were well taken care of.

"Meps"

5
10/05/2018

I had Ismet pick me up from the military entrance process and he was an amazing driver with a good sense of humor would highly recommend him to anyone and everyone he surely knew how to make me laugh like crazy!

"Korrie was awesome"

5
09/05/2018

We had our annual DAV Convention and as my husband is a disabled veteran I was trying to wrestle all of our luggage myself. Korrie stepped right up and helped out. Thank you Korrie you are an asset to The Riverside hotel.

"Poolside Service is top notch!"

5
08/05/2018

We had an amazing time at The Riverside! Brittany was our server while we spent nearly the entire day at the pool and she is incredible!! In fact, all of the poolside staff was superb -- very attentive, gracious and kind. We'll definitely be back.

"We LOVE this place!"

5
08/05/2018

We had such an amazing time at The Riverside Hotel in Boise, Idaho! Not only was our stay in the hotel wonderful, but our poolside hangs were top notch. Brittany was awesome!!! We'll def be back again!

"Best Hotel with Best Breakfast"

5
07/05/2018

This hotel always has wonderful rooms with the most comfortable beds and pillows. The breakfast is super awesome and everything is always clean and nice. Super convenient location and we love the out door courtyard/pool/hot tub.

"Dog show"

5
03/05/2018

I was in Boise for a dog show at the hotel showing German Shorthair Pointers. Ismet gave a ride to and from the airport. He did a wonderful job! Nice conversation. The hotel was beautiful all around and the customer service was wonderful!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am so glad that you enjoyed the hotel. I agree, Ismet is never at a loss for words and he does do a great job. I hope you will come back to see us again soon.

"Great Service at Front Desk"

5
02/05/2018

We stopped here for one night at the end of a 3 week road trip. I tried to book a room more than once earlier in the day on my phone through the Best Western site and received errors. I thought we didn't have a reservation because of those error messages, but in fact we had multiple reservations. A couple of hours after checking in Korrie called our room to say she had noticed our extra reservations and was cancelling them so we wouldn't be charged for more than one room/reservation. I really appreciate the fact that she was proactive in determining there was a problem and resolving it in order to prevent a bigger issue later. The bed was very comfortable, the omelets made to order at breakfast were wonderful, and the walk along the river after a long day of driving was refreshing. We will be back next time we stay in Boise.

"Awesome Riverfront Hotel"

5
02/05/2018

From the moment I walked in the staff at this convenient and comfortable hotel made me feel like family. The rooms were clean, comfortable and had a wonderful easy chair. The daily breakfast was delicious and the wait staff (Annie) was exceptional! Rent one of their bikes for a ride along the river or make plans to attend a concert in the Saphire room - awesome venue and great artists!!! Can't wait to return!

"Yearly Conference"

4
01/05/2018

We have put on a conference at this hotel for the last 15+ years. This year was the best. The food has been upgraded and they took special steps to make this year special. The weather was beautiful so they moved lunch outside for 220 people, it was impressive.

"Property remodel nice- need to remodel attitude"

4
30/04/2018

My overall experience this trip was good as my rating reflects, however, this is a tale of how one bad apple can spoil the bunch. I am a life long hospitality career professional. I do recommend this property and I want the management team to be aware of opportunities to improve. POSITIVE - I stay at this location several times a year for business. The new lobby and portico entrance look great. The rooms are currently being updated and that will be nice to see. Room service is available and the television has plenty of choices for anyone. Free wifi and comfortable work station with extra plugs for computer work in the room. Service can be off at times, but there are mostly good employees that care about guest experience. The front desk is always professional and accommodating. One of my favorite things about staying here is the breakfast buffet...especially the Riverside Bacon (basically candied). I have had Annie as my server several times and she is always attentive and fun to see. Housekeeping is friendly and efficient- always greeting you when you pass by. NEGATIVE- Beware the "cook" named Grant, whom the hotel has misguidedly chosen to hire and for some reason put in a position where he has contact with customers. They stationed him making omelettes out front for breakfast. He has terrible demeanor with guests and grunts more than he speaks. His appearance was filthy with debris all over his uniform. I heard other customers commenting about him as well. I asked a server if he was having a bad day and they said this was standard behavior for Grant and they regularly hear about his attitude. They have to deal with it on a regular basis themselves, so i felt obligated to mention this in a review for their sake. Management should drop this problem employee before he drags the Riverside team down with him. You are only as strong as your weakest link...and this guy is WEAK!

"Successful Group Event"

5
27/04/2018

Our company holds an All Sales Meeting every 3 years in the Boise area. We have our sales people from the USA and Canada come in for 1 week of meetings and it's a really busy, full packed week for all of us. We held this conference with the Riverside hotel in 2008 and came back 10 years later to do it again. We were more than pleased with the entire process from booking the event with Jennifer, working with Belinda for the meeting space and catering, Ryan with the AV company PSAV, and Chelsea and Cameron for our on site support for our meetings. Everything went on without a hitch. The hotel rooms were great, everyone loved their room!! The food was Awesome from the breaks to the lunches and the Wonderful welcome reception we had on the first night with our private bar and appetizers. Everyone on the banquet staff did a terrific job and made every participant feel welcome. the people at check in were Great, the lobby bar was fun and the bartender was really great as well. Things could not have gone better, the hotel bends over backwards to make everything perfect. We had a ton of last minute changes to both hotel rooms and our program and the ladies didn't even flinch, they just rolled with the punches and it worked out perfectly. I'd like to recommend this is the Best hotel to have meetings in the Boise area. The price is really fair for absolutely everything and you won't have a better experience then this. We will definitely be returning in a couple of years, thank you to all the great people that we encountered over the last 4 days, you made my job much easier:)

"Nightmare"

1
25/04/2018

We came from Virginia Beach to stay here in order to buy a house. Four mornings in a row we've been awakened by construction downstairs. The construction workers obviously like to bring their dogs to work with them. This is absolutely unreal. We have complained but they seem to think for making everything up. If they could just send some stuff here in the morning they might realize that we are not making it up. Strangely, the only time they're doing the work is it about five to 8 o'clock in the morning and then they're gone for the rest of the day! Here's Johnny? This will obviously be our very last stay here.

"Riverside Hotel"

5
23/04/2018

Once again, an excellent stay at the Riverside Hotel. It is now a BW property. However, do not let that fool you, the service and my room was top notch. Joan at the front desk provided me with exceptional service and made me feel really at home. This is the best place to stay in Boise. It is right on the river, extremely close to a new park. and a great place to exercise and take a long walk. Soon the Sandbar outside bar will be open. I cannot wait for the afternoon music. I am also looking forward to fishing the Boise River this summer. This is the place to stay. You will not regret it.

"Ismet was great!"

5
20/04/2018

my coworkers and I stayed at this hotel during a conference and it was great! Ismet was our driver for 2 different occasions and he did a fantastic job! friendly, funny and outgoing. I hope he gets a raise!

"Great venue for an event!"

5
19/04/2018

Riverside has excellent facilities for an event. The staff are kind, helpful, organized and flexible. The food and service catered for our evening event was perfect and priced reasonably within our budget.

"Awesome Place to hold an event!"

5
19/04/2018

We had an event with a live auction, dinner,and many displays. The staff was amazing. Belinda Unger is the sales person to work with. She is kind, professional and is amazingly responsive. Cameron Lechems was amazing to work with- what a great accomodating host. The staff at the event Lishv, Terri, Angel, Jade, Laura, Linda, Narena, Brandon and Katelin were amazing. We would recommend the Riverside for any event. They were amazing!!

"This hotel made my conference stay"

5
18/04/2018

I have nothing but good things to say about this hotel. It isn't real pretty from the outside, but they have worked to update the inside. The staff is some of the nicest and well trained staff you'll find at any hotel. The staff worked hard to help out and suggest places to go and eat. I was at this hotel for three nights and four days for a conference. The wi-fi worked very well (and was free) so I could get work done while I was at the conference. The best part about this hotel was the free shuttle. The staff took groups of people at this conference to where we needed and it was a lifesaver! We appreciated all they did, every single driver was awesome!! They have a free shuttle from the airport too that was there in 10 to 15 minutes after I called. Super nice and accommodating drivers, I had three different drivers and all of them worked so hard to help you get to where you wanted to go. I stayed here in April 2018. The hotel decor is average, but the rooms are huge and everything about this hotel was very good. They had live music most days and quite a few nice surprises I don't normally see at a hotel. This place is about 5 minutes via the shuttle to downtown and there is a ton to do downtown. Despite it being an older hotel, I would stay here again in a heartbeat. The riverfront trail is a great amenity and essentially right by the hotel. Thank you Riverside staff for a memorable stay!!

"Great location and great buffet!"

5
18/04/2018

We stayed at the Riverside for 5 days while we explored the Boise area. We found the hotel to be just perfect with excellent attentive staff. The room was very comfortable and clean. We really enjoyed the breakfast buffet each morning with an amazing selection to choose from! We will definitely be coming back to the Riverside!

"Grandma 99th B-Day"

5
16/04/2018

Karrie the manager upgraded us because we had been on the road helping an Aunt from Twin Falls to Boise as we came out from Portland to help. In return karrie H helped us with a Jacuzzi room. Thank you RiverSide Hotel!

"Accommodating staff"

5
13/04/2018

I was treated very well and helped during check in. This was the first time I have had pets with me here and Korrie H. Was very helpful and friendly. The rooms are nice and the upgrades are a nice addition to the property. The hotel is right on the Boise. River, a great location.

"Extremely Convenient!"

5
10/04/2018

I was in town for a conference. I was extremely impressed with the convenience of this hotel; everywhere else I've been doesn't meet this bar! The hotel shuttle takes away the need to call a taxi or get an uber, the hotel shuttle will pick you up from the airport which is ~10 minutes away and even take you back there. If you want to go anywhere in downtown, they can drop you off and pick you up as well which saves so much money! Specifically, Izmet was the shuttle driver I had and he was very kind, a great conversationalist and a big help! Their hotel is very clean and kept, the rooms are nicely decorated and spacious as well. Will definitely book here when I'm back in Boise!

"Looking for a venue ... The Riverside Hotel does it all!"

5
10/04/2018

I have held 2 conferences with The Riverside Hotel within a week. The first one was last week and it was the second year that I have held this specific conference at the Riverside Hotel. I cannot say enough about Jennifer and Belinda... even though there are many events going on at the same time; they make me feel like my event is the most important. They even brought me their world famous cookies when I was running low on energy! They ensured that everything is the way I wanted it, made recommendations when I was stuck on what to do and were very flexible since I had a tendency to change my mind. The catering staff was amazing and there is not enough words to express my gratitude for their service during the conference. David ensured that the rooms were set beautifully and that the food was delivered on time. He even threw in flowers to make our tables for our reception was stunning. And the new chef was amazing – great tasting and plentiful! The catering staff went above and beyond - Cameron, Donna, Stacy, Emilee, Rochelle, Danielle, and Angel make an awesome team. I loved how they made sure that all of my attendees were welcomed, fed and treated like family at a dinner party. Thank you to all of the staff at the Riverside for helping me pull-off an awesome event for more than 300 people over 3 days! I am a success because you all made me look good! The second conference was today for about 100 people. Compared to last week, this one was a walk in the park. Jennifer and Belinda made it perfect again. Cameron, Dreemi, and Terri made sure that the food was delicious and served hot even though we were 30 minutes late into lunch. I even saw David running around and he stopped to say hello and checked on me. If you are looking for a place to have your next event, look no farther. The parking is free, the rooms are very comfortable and nice, the food is delicious, the location is right next to the river and there are many conference room sizes to fit your needs from 10 to 300+ people. Just so you know, I am already planning my conferences for 2019! Lastly, I want to also say that Jon and his PSAV team were amazing and ensured all of our audio visual needs were met. They constantly kept checking on us to ensure there were no problems throughout the day. In addition, they went above and beyond to make sure we had all the equipment we needed and ensured that we were not being charged for items we did not use.

"Rainy day Briday Shower!"

5
09/04/2018

I called to see if they could accommodate a group of maybe 30 ladies for a Bridal shower. They did and then went above and beyond. They gave us a private room, had flowers on the table, let us bring more flowers and cupcakes in, let us decorate, brought in a private mimosa bar for us. The buffet was great, plenty of options and everyone was shocked the mimosas were included (bottomless) and the price was so great. The bride to be was very happy and pleasantly surprised by the room, flowers, drink and food. Brittany took immaculate care of us and accommodated out every request. It was the perfect party for our Bride to Be. Thanks again Brittany!

"A beautiful weekend beside the river!"

5
08/04/2018

I have attended business events at the beautiful Riverside Hotel and always had a great experience, but had never stayed for fun & relaxation before this weekend. What a perfect place to come and stay if you're in search of a relaxing weekend where you'll be treated well, fed well and surrounded by lovely and beautiful amenities. I live on the other side of the Treasure Valley and had a friend fly into town and we decided to take advantage of the Spring Showers promotion at the Riverside and enjoy a weekend "staycation" - from the moment we arrived we knew it was a great decision. We were treated so well at check-in by Steffan, so professional, kind and knowledgeable. When we needed a few things worked out, the night manager, Donavan went to the ends of the earth to make sure we had what we needed. When we ran into him at dinner that night, he helped us again! It was clear that he also has great respect for all of the other staff at the hotel, and that everyone works together wonderfully to make sure that guests have a great experience. We had a delicious dinner at the restaurant inside the hotel and were treated like old friends by our server, Lishu. There was live music playing and the atmosphere felt very special and resort-like. After the first night, we decided we needed to stay another night. We had a gorgeous river-view room and the beds and bedding were lush and comfortable. Our room was spacious, lush and stylish. The buffet breakfast on Sunday morning was OUT OF THIS WORLD and included with our room! We enjoyed fresh crepes, prime rib, fruits of all kinds and couldn't begin to taste everything offered. It was a beautiful display and everything was fresh and delicious. It felt like over-the-top amazingness, we weren't expecting it to be so fabulous. Our breakfast server, Patti, made our day with her friendliness, kindness and helpfulness. I would highly recommend an experience at the Riverside Hotel. Whether for business or pleasure, the staff and amenities will knock your socks off. The views and surrounding areas are the best in the valley... no other hotel has so much space spanning the river and greenbelt and it really makes a difference. It feels like an in-city resort, surrounded by beautiful nature but close to everything. Words fall short when describing this very special property and hotel. Go!!! You won't regret it!

"Easter sunday"

5
04/04/2018

I came for Easter Sunday with my family. This year I am going to college anyways Donna was our waitress and she was really cool. My little brother really enjoyed going to the Easter egg hunt. He's slightly autistic and has a really hard time picking anything besides his favorite color. Sam and Jon helped him find yellow eggs and Terri cheered him on. Really cool and Donna even chatted with him and she's was totally nice and respectful even when she was super busy. Glad we could get one more family hurrah before college!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for joining us for Easter Brunch. I am so happy that you and your brother enjoyed the brunch and the Easter Egg Hunt. This has been one of my favorite traditions for many years. Dona is always a good waitress and a nice person. I am happy that the bunnies assistants were able to help to make the day special for your brother. That makes me smile. We are currently taking reservations for Mother's Day if you want to treat Mom.

"Amazing"

5
04/04/2018

I can't say enough good things about this hotel and the staff. My family stayed here for a funeral and we felt welcomed from the moment we walked in the door. Korrie (front desk) was very kind and accommodating as we checked in. She made sure we had everything we needed and even gave us cookies! The next morning, the front desk staff made sure we knew about the shuttle to the airport as well since some of us were traveling. The breakfast was amazing! Annie was our server and she made sure we were completely taken care of. If the buffet didn't have something we wanted, they made it for us. The live music in the lobby was also very nice. There was plenty of room for my family to gather, either in the rooms or in the spacious lobby. While this was not a fun visit for us to Boise, the hotel staff made our stay very pleasant and we felt well-taken care of.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I am so sorry for your loss. I am glad that the hotel staff was able to make a difficult trip a bit more pleasant. I hope you will be able to come back to visit again under more pleasant circumstances.

"Easter egg hunt "

5
01/04/2018

Went to the riverside for the Easter brunch. Had loads of fun! Sam, Terri, and Jon did an awesome job at hiding the eggs and making the experience awesome for my little sister. She had a lot of fun talking with Sam about dresses and fairies. And it was an all around good experience. Angel was out waiter and he was awesome. Really fast and made sure we had everything we needed.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am so glad that you enjoyed the Easter Brunch. It is always a lot of fun for the entire family and I know the egg hunt is a favorite with the children. I am glad your sister enjoyed it. Sam, Terri, Jon and Angel always do a great job and I saw them working hard on Easter. Thanks for noticing them. I hope we see you back at The Riverside soon.

"Excellent Service"

5
31/03/2018

I came here for a conference and was impressed by all of the staff. We had a few hiccups with the av equipment and computers but the front desk/reception sent the IT guy to our conference room in a timely matter and fixed the problem with a smile on his face. Also, the keycards are very sensitive and my kept getting close to my cell phone and deactivating, but they were always so kind to reactivate my card. Overall I had an excellent experience and will definitely recommend this hotel and stay here again in the future.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that you had a good conference at the hotel. We do have a lot of meetings here so the staff is very accustomed to meeting the needs of groups and meeting planners. I am so happy that you will be recommending the hotel and staying again. We will be waiting to welcome you back.

"Awesome weekend at the Riverside Hotel!"

5
31/03/2018

We stayed at the Riverside Hotel during the Treefort music festival. Jon was very accommodating when setting up my reservation and Korrie was very nice when we checked in. The room was spacious and we had a great view of the river! The breakfast buffet was awesome and Annie, our server, was really nice as well. We were able to ride our bikes along the river to and from the festival which was great! We will definitely be staying here again next year!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and thank you for writing a review. I do agree with you about the breakfast. I love our breakfast buffet! I am glad that Korrie, Jon and Annie took good care of you while you were here. See you next year.