The Riverside Hotel, BW Premier Collection,  Boise

I checked in with my SERVICE DOG and was initially put in the farthest room back on the property. they finally moved me the next day but only about 20ft closer. I have hip issues and was struggling to walk and told that those are the pet friendly rooms. I informed the staff he is not a pet and in accordance with ADA law he has access to all the rooms in the hotel. they left me all the way at the back of the property. I contacted K9s for warriors and informed the legal staff of the issue and they will be contacting the hotel.

Do yourself a favor and stay here then pass the word:clean; efficient;lively; value-plus and welcoming! The layout is well done and the free breakfast is all you could ask for. Friendly staff and well organized.

The hotel transportation was superb. The hotel is quite a long walk to downtown, but they do provide a shuttle. My shuttle driver's name was Ismet. He did a superb drop at recommneding restaurants and all round friendly guy. He was very prompt and always helpful.1

I rented a two room suite for 4 adults and 3 children. The room was beautiful and had the most wonderful jetted garden tub. There was, however, no pull out couch as listed on my reservation - I had to call for a roll away, which took quite a while to deliver. There was also only 2 coffee services in the room, despite the size. The weekend breakfast buffet was exceptional, and the service was overall very good. I will definitely return when the weather is warmer to take advantage of the lovely pool as well!

a wonderful venue for a dog show. grounds were lovely and food was good. BESNA, our housekeeper, did an excellent job cleaning the room. everyone was very friendly at the hotel and we were well taken care of.

I had Ismet pick me up from the military entrance process and he was an amazing driver with a good sense of humor would highly recommend him to anyone and everyone he surely knew how to make me laugh like crazy!

We had our annual DAV Convention and as my husband is a disabled veteran I was trying to wrestle all of our luggage myself. Korrie stepped right up and helped out. Thank you Korrie you are an asset to The Riverside hotel.

We had an amazing time at The Riverside! Brittany was our server while we spent nearly the entire day at the pool and she is incredible!! In fact, all of the poolside staff was superb -- very attentive, gracious and kind. We'll definitely be back.

We had such an amazing time at The Riverside Hotel in Boise, Idaho! Not only was our stay in the hotel wonderful, but our poolside hangs were top notch. Brittany was awesome!!! We'll def be back again!

This hotel always has wonderful rooms with the most comfortable beds and pillows. The breakfast is super awesome and everything is always clean and nice. Super convenient location and we love the out door courtyard/pool/hot tub.

I was in Boise for a dog show at the hotel showing German Shorthair Pointers. Ismet gave a ride to and from the airport. He did a wonderful job! Nice conversation. The hotel was beautiful all around and the customer service was wonderful!

We stopped here for one night at the end of a 3 week road trip. I tried to book a room more than once earlier in the day on my phone through the Best Western site and received errors. I thought we didn't have a reservation because of those error messages, but in fact we had multiple reservations. A couple of hours after checking in Korrie called our room to say she had noticed our extra reservations and was cancelling them so we wouldn't be charged for more than one room/reservation. I really appreciate the fact that she was proactive in determining there was a problem and resolving it in order to prevent a bigger issue later. The bed was very comfortable, the omelets made to order at breakfast were wonderful, and the walk along the river after a long day of driving was refreshing. We will be back next time we stay in Boise.

From the moment I walked in the staff at this convenient and comfortable hotel made me feel like family. The rooms were clean, comfortable and had a wonderful easy chair. The daily breakfast was delicious and the wait staff (Annie) was exceptional! Rent one of their bikes for a ride along the river or make plans to attend a concert in the Saphire room - awesome venue and great artists!!! Can't wait to return!

We have put on a conference at this hotel for the last 15+ years. This year was the best. The food has been upgraded and they took special steps to make this year special. The weather was beautiful so they moved lunch outside for 220 people, it was impressive.

My overall experience this trip was good as my rating reflects, however, this is a tale of how one bad apple can spoil the bunch. I am a life long hospitality career professional. I do recommend this property and I want the management team to be aware of opportunities to improve. POSITIVE - I stay at this location several times a year for business. The new lobby and portico entrance look great. The rooms are currently being updated and that will be nice to see. Room service is available and the television has plenty of choices for anyone. Free wifi and comfortable work station with extra plugs for computer work in the room. Service can be off at times, but there are mostly good employees that care about guest experience. The front desk is always professional and accommodating. One of my favorite things about staying here is the breakfast buffet...especially the Riverside Bacon (basically candied). I have had Annie as my server several times and she is always attentive and fun to see. Housekeeping is friendly and efficient- always greeting you when you pass by. NEGATIVE- Beware the "cook" named Grant, whom the hotel has misguidedly chosen to hire and for some reason put in a position where he has contact with customers. They stationed him making omelettes out front for breakfast. He has terrible demeanor with guests and grunts more than he speaks. His appearance was filthy with debris all over his uniform. I heard other customers commenting about him as well. I asked a server if he was having a bad day and they said this was standard behavior for Grant and they regularly hear about his attitude. They have to deal with it on a regular basis themselves, so i felt obligated to mention this in a review for their sake. Management should drop this problem employee before he drags the Riverside team down with him. You are only as strong as your weakest link...and this guy is WEAK!

Our company holds an All Sales Meeting every 3 years in the Boise area. We have our sales people from the USA and Canada come in for 1 week of meetings and it's a really busy, full packed week for all of us. We held this conference with the Riverside hotel in 2008 and came back 10 years later to do it again. We were more than pleased with the entire process from booking the event with Jennifer, working with Belinda for the meeting space and catering, Ryan with the AV company PSAV, and Chelsea and Cameron for our on site support for our meetings. Everything went on without a hitch. The hotel rooms were great, everyone loved their room!! The food was Awesome from the breaks to the lunches and the Wonderful welcome reception we had on the first night with our private bar and appetizers. Everyone on the banquet staff did a terrific job and made every participant feel welcome. the people at check in were Great, the lobby bar was fun and the bartender was really great as well. Things could not have gone better, the hotel bends over backwards to make everything perfect. We had a ton of last minute changes to both hotel rooms and our program and the ladies didn't even flinch, they just rolled with the punches and it worked out perfectly. I'd like to recommend this is the Best hotel to have meetings in the Boise area. The price is really fair for absolutely everything and you won't have a better experience then this. We will definitely be returning in a couple of years, thank you to all the great people that we encountered over the last 4 days, you made my job much easier:)

We came from Virginia Beach to stay here in order to buy a house. Four mornings in a row we've been awakened by construction downstairs. The construction workers obviously like to bring their dogs to work with them. This is absolutely unreal. We have complained but they seem to think for making everything up. If they could just send some stuff here in the morning they might realize that we are not making it up. Strangely, the only time they're doing the work is it about five to 8 o'clock in the morning and then they're gone for the rest of the day! Here's Johnny? This will obviously be our very last stay here.

Once again, an excellent stay at the Riverside Hotel. It is now a BW property. However, do not let that fool you, the service and my room was top notch. Joan at the front desk provided me with exceptional service and made me feel really at home. This is the best place to stay in Boise. It is right on the river, extremely close to a new park. and a great place to exercise and take a long walk. Soon the Sandbar outside bar will be open. I cannot wait for the afternoon music. I am also looking forward to fishing the Boise River this summer. This is the place to stay. You will not regret it.

my coworkers and I stayed at this hotel during a conference and it was great! Ismet was our driver for 2 different occasions and he did a fantastic job! friendly, funny and outgoing. I hope he gets a raise!

Riverside has excellent facilities for an event. The staff are kind, helpful, organized and flexible. The food and service catered for our evening event was perfect and priced reasonably within our budget.

We had an event with a live auction, dinner,and many displays. The staff was amazing. Belinda Unger is the sales person to work with. She is kind, professional and is amazingly responsive. Cameron Lechems was amazing to work with- what a great accomodating host. The staff at the event Lishv, Terri, Angel, Jade, Laura, Linda, Narena, Brandon and Katelin were amazing. We would recommend the Riverside for any event. They were amazing!!

I have nothing but good things to say about this hotel. It isn't real pretty from the outside, but they have worked to update the inside. The staff is some of the nicest and well trained staff you'll find at any hotel. The staff worked hard to help out and suggest places to go and eat. I was at this hotel for three nights and four days for a conference. The wi-fi worked very well (and was free) so I could get work done while I was at the conference. The best part about this hotel was the free shuttle. The staff took groups of people at this conference to where we needed and it was a lifesaver! We appreciated all they did, every single driver was awesome!! They have a free shuttle from the airport too that was there in 10 to 15 minutes after I called. Super nice and accommodating drivers, I had three different drivers and all of them worked so hard to help you get to where you wanted to go. I stayed here in April 2018. The hotel decor is average, but the rooms are huge and everything about this hotel was very good. They had live music most days and quite a few nice surprises I don't normally see at a hotel. This place is about 5 minutes via the shuttle to downtown and there is a ton to do downtown. Despite it being an older hotel, I would stay here again in a heartbeat. The riverfront trail is a great amenity and essentially right by the hotel. Thank you Riverside staff for a memorable stay!!

We stayed at the Riverside for 5 days while we explored the Boise area. We found the hotel to be just perfect with excellent attentive staff. The room was very comfortable and clean. We really enjoyed the breakfast buffet each morning with an amazing selection to choose from! We will definitely be coming back to the Riverside!

Karrie the manager upgraded us because we had been on the road helping an Aunt from Twin Falls to Boise as we came out from Portland to help. In return karrie H helped us with a Jacuzzi room. Thank you RiverSide Hotel!

I was treated very well and helped during check in. This was the first time I have had pets with me here and Korrie H. Was very helpful and friendly. The rooms are nice and the upgrades are a nice addition to the property. The hotel is right on the Boise. River, a great location.

I was in town for a conference. I was extremely impressed with the convenience of this hotel; everywhere else I've been doesn't meet this bar! The hotel shuttle takes away the need to call a taxi or get an uber, the hotel shuttle will pick you up from the airport which is ~10 minutes away and even take you back there. If you want to go anywhere in downtown, they can drop you off and pick you up as well which saves so much money! Specifically, Izmet was the shuttle driver I had and he was very kind, a great conversationalist and a big help! Their hotel is very clean and kept, the rooms are nicely decorated and spacious as well. Will definitely book here when I'm back in Boise!

I have held 2 conferences with The Riverside Hotel within a week. The first one was last week and it was the second year that I have held this specific conference at the Riverside Hotel. I cannot say enough about Jennifer and Belinda... even though there are many events going on at the same time; they make me feel like my event is the most important. They even brought me their world famous cookies when I was running low on energy! They ensured that everything is the way I wanted it, made recommendations when I was stuck on what to do and were very flexible since I had a tendency to change my mind. The catering staff was amazing and there is not enough words to express my gratitude for their service during the conference. David ensured that the rooms were set beautifully and that the food was delivered on time. He even threw in flowers to make our tables for our reception was stunning. And the new chef was amazing ? great tasting and plentiful! The catering staff went above and beyond - Cameron, Donna, Stacy, Emilee, Rochelle, Danielle, and Angel make an awesome team. I loved how they made sure that all of my attendees were welcomed, fed and treated like family at a dinner party. Thank you to all of the staff at the Riverside for helping me pull-off an awesome event for more than 300 people over 3 days! I am a success because you all made me look good! The second conference was today for about 100 people. Compared to last week, this one was a walk in the park. Jennifer and Belinda made it perfect again. Cameron, Dreemi, and Terri made sure that the food was delicious and served hot even though we were 30 minutes late into lunch. I even saw David running around and he stopped to say hello and checked on me. If you are looking for a place to have your next event, look no farther. The parking is free, the rooms are very comfortable and nice, the food is delicious, the location is right next to the river and there are many conference room sizes to fit your needs from 10 to 300+ people. Just so you know, I am already planning my conferences for 2019! Lastly, I want to also say that Jon and his PSAV team were amazing and ensured all of our audio visual needs were met. They constantly kept checking on us to ensure there were no problems throughout the day. In addition, they went above and beyond to make sure we had all the equipment we needed and ensured that we were not being charged for items we did not use.

I called to see if they could accommodate a group of maybe 30 ladies for a Bridal shower. They did and then went above and beyond. They gave us a private room, had flowers on the table, let us bring more flowers and cupcakes in, let us decorate, brought in a private mimosa bar for us. The buffet was great, plenty of options and everyone was shocked the mimosas were included (bottomless) and the price was so great. The bride to be was very happy and pleasantly surprised by the room, flowers, drink and food. Brittany took immaculate care of us and accommodated out every request. It was the perfect party for our Bride to Be. Thanks again Brittany!

I have attended business events at the beautiful Riverside Hotel and always had a great experience, but had never stayed for fun & relaxation before this weekend. What a perfect place to come and stay if you're in search of a relaxing weekend where you'll be treated well, fed well and surrounded by lovely and beautiful amenities. I live on the other side of the Treasure Valley and had a friend fly into town and we decided to take advantage of the Spring Showers promotion at the Riverside and enjoy a weekend "staycation" - from the moment we arrived we knew it was a great decision. We were treated so well at check-in by Steffan, so professional, kind and knowledgeable. When we needed a few things worked out, the night manager, Donavan went to the ends of the earth to make sure we had what we needed. When we ran into him at dinner that night, he helped us again! It was clear that he also has great respect for all of the other staff at the hotel, and that everyone works together wonderfully to make sure that guests have a great experience. We had a delicious dinner at the restaurant inside the hotel and were treated like old friends by our server, Lishu. There was live music playing and the atmosphere felt very special and resort-like. After the first night, we decided we needed to stay another night. We had a gorgeous river-view room and the beds and bedding were lush and comfortable. Our room was spacious, lush and stylish. The buffet breakfast on Sunday morning was OUT OF THIS WORLD and included with our room! We enjoyed fresh crepes, prime rib, fruits of all kinds and couldn't begin to taste everything offered. It was a beautiful display and everything was fresh and delicious. It felt like over-the-top amazingness, we weren't expecting it to be so fabulous. Our breakfast server, Patti, made our day with her friendliness, kindness and helpfulness. I would highly recommend an experience at the Riverside Hotel. Whether for business or pleasure, the staff and amenities will knock your socks off. The views and surrounding areas are the best in the valley... no other hotel has so much space spanning the river and greenbelt and it really makes a difference. It feels like an in-city resort, surrounded by beautiful nature but close to everything. Words fall short when describing this very special property and hotel. Go!!! You won't regret it!

I came for Easter Sunday with my family. This year I am going to college anyways Donna was our waitress and she was really cool. My little brother really enjoyed going to the Easter egg hunt. He's slightly autistic and has a really hard time picking anything besides his favorite color. Sam and Jon helped him find yellow eggs and Terri cheered him on. Really cool and Donna even chatted with him and she's was totally nice and respectful even when she was super busy. Glad we could get one more family hurrah before college!

I can't say enough good things about this hotel and the staff. My family stayed here for a funeral and we felt welcomed from the moment we walked in the door. Korrie (front desk) was very kind and accommodating as we checked in. She made sure we had everything we needed and even gave us cookies! The next morning, the front desk staff made sure we knew about the shuttle to the airport as well since some of us were traveling. The breakfast was amazing! Annie was our server and she made sure we were completely taken care of. If the buffet didn't have something we wanted, they made it for us. The live music in the lobby was also very nice. There was plenty of room for my family to gather, either in the rooms or in the spacious lobby. While this was not a fun visit for us to Boise, the hotel staff made our stay very pleasant and we felt well-taken care of.

Went to the riverside for the Easter brunch. Had loads of fun! Sam, Terri, and Jon did an awesome job at hiding the eggs and making the experience awesome for my little sister. She had a lot of fun talking with Sam about dresses and fairies. And it was an all around good experience. Angel was out waiter and he was awesome. Really fast and made sure we had everything we needed.

I came here for a conference and was impressed by all of the staff. We had a few hiccups with the av equipment and computers but the front desk/reception sent the IT guy to our conference room in a timely matter and fixed the problem with a smile on his face. Also, the keycards are very sensitive and my kept getting close to my cell phone and deactivating, but they were always so kind to reactivate my card. Overall I had an excellent experience and will definitely recommend this hotel and stay here again in the future.

We stayed at the Riverside Hotel during the Treefort music festival. Jon was very accommodating when setting up my reservation and Korrie was very nice when we checked in. The room was spacious and we had a great view of the river! The breakfast buffet was awesome and Annie, our server, was really nice as well. We were able to ride our bikes along the river to and from the festival which was great! We will definitely be staying here again next year!