The Riverside Hotel, BW Premier Collection, Boise

My friends and I make this trip every year at the same time. We are always welcomed by friendly courteous staff who recognize us from previous years. We have been going to this same hotel for 9 years and hope for many more.

We have stayed at the Riverside for years and have always enjoyed the experiences!! We look forward to our next stay!! The pool, beds, and Sunday brunch are fabulous!! This is always a fabulous staycation place!!

Stopped by the Sandbar which is directly off the green belt. Excellent service, excellent food, and delicious drinks. Cecily was great and provided exceptional service. The brisket was great and recommended!

Spotty to no WIFI, endless corridors, under construction, terrible restaurant food, the worst shower system ever in any hotel. This place is a maze of hallways and construction. Even the front desk could not explain how to get from my room to the lobby.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for taking time to write a review about your recent stay. I always enjoy hearing from our guests, be it good or bad, as this is how we can improve. We always try to exceed our guests expectations but apparently we missed the mark with you. I apologize about that. We will use this review to get better. If you would like to give me more details, please contact me at [email protected]

We have just concluded a stay at the Riverside Hotel for a conference of about 170 people. The hotel met our every need and our every expectation. The complimentary shuttle service to and from the airport was an added bonus, and our shuttle drivers, Ismet and Jonathan, also took our group back and forth to downtown on a moment's notice. Kudos to them. When we checked in, Alicia helped get us situated promptly. In the restaurant, Beth provided superior and personal service that made us want to come back.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and thank you for your review. Convention business is important to us and I am glad we were able to help make your meeting a success. Thank you for remembering so many of the names of our associates. They work hard and deserve to be recognized. Please hurry back. Ismet, Jonathan, Beth. Alicia and the rest of the staff will be waiting to welcome you.

We come here every week to listen to the live music. It's a beautifully designed space with a warmth that Boise locals are known for. We are always greeted by the 365 bartender Nancy. She is ALWAYS smiling and engaging no matter how busy she is - AND she brings our service dog treats! Did I mention that dogs are extremely welcome here! Nancy in 365, The Saphire and The Sandbar - one of our favourite places in Boise HANDS DOWN!

What a lovely place to stay! Nicest hotel on our 3 wk vacay! Best coffee, too! They offer room service. Had great cookies. A beautiful hotel right on the riverwalk greenbelt. Had trouble finding it but the staff was very helpful!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and for writing such a nice review. I am so happy that you enjoyed your stay and I especially love to read that the staff was very helpful. That is certainly what we strive for. I hope you will come back and see us again soon.

Came for a long weekend and a wedding. We had a riverfront room that was very comfortable (great bed!). The facility is wonderful with live music all day. The breakfast buffet was the best I've had at any hotel and our server Annie Muller made it even more fun and easy. Stay here if you can.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for spending time with us during this special weekend. I am glad that you enjoyed your stay and I am happy (but certainly not surprised) that Annie took good care of you. She does a great job! I hope you will be back again soon.

If you have a chance to stay & eat here, do it!! It's right next to the Boise River, the rooms are fantastic and the (free!!!) breakfast, especially on weekends, is extensive, delicious and elegant. Our server, Annie Muller, was friendly and meticulously attended to our every need. They've been doing extensive renovations, so there is still a bit of construction going on around the sprawling hotel grounds. Their pet-friendly rooms are lovely and spotlessly clean. One suggestion for the dining area: the curtains covering the west facing windows cannot be raised (we learned from the dining area staff, since we were hoping for some early morning light while having breakfast). This would be a wonderful improvement and would add beauty to the experience.

Reserved a specific suite with confirmation only to be given a derelict room that looks like a catchall for mismatched furniture, lamps and pictures. Broken and finished worn off the chairs. A total mess. Supposedly a Suite! Room 523.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Oh, I am so sorry you were disappointed. We try to please every guest that stays with us but obviously we failed this time. We are renovating and trying to improve the hotel but I realize this doesn't make up for your stay on Mother's Day. Please contact me at [email protected] so I can find out more.

Great hotel right on the Boise River. The food is excellent - the breakfast buffet is the best in town - and the music offerings make this a wonderful, relaxing get-a-way. The pool area is beautiful and fun - the grounds are well kept. Check out the amazing guitar on display in the lobby!

Riverside Hotel is a convenient location with easy access to downtown and great restaurants. I stay there whenever I go to Boise. Friendly, helpful staff. Great lobby bar with live music. Excellent Bloody Mary's.

Our family stayed at various times through the weekend and our poolside experience was the best, as we spent most of our time out there. Caleb was amazing and very helpful whenever we asked him questions. Thank you Caleb!

What can I say? Nancy T has been at the Riverside for the last 13 yrs that I have stayed here. She is always friendly and very helpful. The Riverside has some of the best staff that I have come across. It really is one of the main reasons I stay here.

Cecily was a wonderful server, and introduced me to Fry Sauce!! Appreciate learning the quirks of Boise food! Fish and chips rock- we loved all our food, and very reasonable for the location. Amazing view of the river! Thanks for a wonderful lunch!!

I've stayed here countless times, but Easter weekend with my two daughters was one of the best yet! The room was great, food was incredible (including Easter Brunch in Sapphire Room), and the staff genuinely care about each and every guest. Special thanks to Chelsie, who went the extra mile to make sure that everything about our stay was perfectly perfect. Thank you, and see you next time!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am so glad you had a special holiday with your daughters. It makes me happy that the staff made you feel welcome and cared for. That is certainly how we want all of our guests to feel. We look forward to seeing you again soon.

All around a great experience. Great room, great continental breakfast, and great rides to the airport. Ismet was especially great. We had a fantastic ride to the airport and kept an engaging conversation.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and for writing a review. I am so happy that you enjoyed yourself and I do agree that Ismet is very entertaining. Please come back and see us again. Ismet and the rest of the staff will be waiting to welcome you.

The hotel has been there quite a few years. It is in a very central location and easy to get on and off the freeway. They are slowly making renovations which will only make it better. There is an outdoor swimming pool with a restaurant that has live music in the evenings to enjoy by the pool. There are bike rentals that you can ride along the scenic greenbelt just outside the hotel. I stay here twice a year for conferences and always plan an extra day just to enjoy the amenities.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for being a loyal Riverside guest and thank you for writing a review for future travelers. As you noted, we are constantly making changes and updates to the hotel. Since you have been staying here for awhile, I am sure you notice the improvements. Please come back and see us again and let us know what you think of the renovations.

I attended a seminar at the hotel. I enjoyed my stay and even got my steps in on the huge 17 acre property. Bed was very comfortable and had a ton of pillows. Korrie H, the shuttle driver, was awesome and very knowledgeable about the area. Thanks to the staff at the Riverside Hotel.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your nice review. We appreciate your business and we appreciate your acknowledgement of the staff. I hope we see you again soon.

Great location and friendly staff, it is very close to downtown and easy access to walk along the river and see many of Boise's sites. I received a ride to the airport from Ismet and he was very helpful and nice to talk to. Thank you!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and for writing a review. I am happy that you enjoyed yourself and I agree that Ismet is helpful and friendly. Please come back to see us. We will be waiting to greet you and Ismet will be happy to give you a ride.

From my shuttle ride from the airport, I had the sense that I would love Boise. Jonathon picked me up and shared with me information about the city, the river, and offered me a warm chocolate chip cookie!. Later, he drove us to Albertsons for a few groceries. We were there for a conference, my roommate and I were board members. The hotel sent a basket of goodies to our room to show their appreciation for choosing Riverside as our destination. BTW, the free breakfast is the best, with an omelette station!

I recently attended a conference and the shuttle drivers were constantly shuttling people from the airport to the hotel and from the hotel to the downtown area. Full of good information, incredibly friendly, and caring. Three drivers took care of my friends and me on this trip. Shouting out for: Korrie, Ismet and Steve. They made getting around wonderfully easy, comfortable and safe.

Korrie was most helpful at the Riverside Hotel in Boise, Idaho. She drove the electric cart for me to retrieve my personal stuff I accidentally left in the Fitness Center. She was also helpful as she drove the shuttle to the airport for the hotel guests.

I only stayed for one night as I was attending a conference. However, I had a few minutes to walk along the river on a nice paved path. The hotel itself shows a little age, but I was in a renovated room which was very nice. Bed was comfortable and the bathroom was clean. The event room the conference was in was nice as well.

We arrived and found that our reserved room had been reserved with incorrect amenities. Hailey checked us in to the original room and, when I reported the error, she quickly found other comparable accommodations and gave us a $50.00 gift card to have our supper on the Riverside for the inconvenience. Drew was our waiter when we went to supper and was one of the most friendly waiters I've ever had and very attentive. I was so impressed with his service that his tip was the balance of the gift card after our meal, which was a pretty substantial tip. Great job, Drew! The next morning we went down for our complimentary breakfast where we were served by Rebecca. What a pleasant way to start our day! Rebecca is an excellent morning person to greet road weary travelers at breakfast. When we check out we had the pleasure of visiting with Korrie H. who, as it happens, is originally from our destination and home town. It was like old home week! I have stayed at the Riverside Hotel on many occasions as I travel to Boise at least twice a year. This has been the most pleasant stay ever!

The Riverside Hotel is a lovely hotel near Boise. The Boise river flows along side the hotel making it feel like a nature experience even though the town is all around. There is a walking path along side the river, which I highly recommend walking along. I stayed in 2019 and I could see much construction going on (they are remodeling the rooms). The common areas look like they have already been completed and are lovely. There is a restaurant in the common area, which had many healthy and gluten free options. The food was excellent with a nice presentation and not over priced. My room looked updated with the exception of the door and the window. That didn't take away from my experience though. My room was spotless (I even checked for debris in between the mattress and box-spring). There was not a strong chemical smell when I entered my room (I am very sensitive to smells). My room was very spacious and quiet with a super comfortable mattress. The bathroom was also spacious with a giant tub and it actually had towel bars that you could hang your towels on! I often don't find this in high-end hotels, yet they want you to conserve on towel usage!

We visited for the Red Cross banquet. Auriana served us and did a wonderful job. Food and service were excellent. Servers were quick and polite. The chicken was perfectly done and the chocolate mouse hit the spot.

Lots of good food but I was mostly impressed by the staff that worked tirelessly taking care of very busy time. Thank you young woman named Machale! I have never seen such great service before when dining here. It's always been our favorite after-church brunch! AAA+++

Coming here to Bar 365, as a regular guest, is always such a pleasure for me, due in a large part to Jonathan, Angie H. and Korrie H. Services provided have always been at a high level, and I am confident in how their visiting customers, from out of state, would feel the same way. Coming here is highly recommended.

This was by far the most wonderful Best Western we've stayed at. The service was really amazing, and the room by the river was a dream! Beautiful views. Serene. Wonderful walkway along the river. Quiet. Absolutely incredible breakfast buffet with incredibly kind workers there. Such a fun place! The room was clean and spacious. I would definitely stay here again any time I'm in Boise!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and for taking time to write a review. I am happy that you enjoyed your stay and very glad to read that you will stay again. I hope we will be able to welcome you back soon.

Wonderful location, very courteous staff, exceptional breakfast. We were able to rent bikes right at the hotel and then the front staff gave us some much needed directions. Beautiful lobby and dining areas.

Once a month we use The Riverside Hotel for a business banquet and meeting. The food service team has always been very accommodating. Chelsy (a Captain) is always there to great us with a smile and always goes the extra mile to make sure we are having a great experience. Chelsy always provides us with 5 star service.

My husband and I stayed at the Riverside Hotel because we were going to a concert in Boise that evening. Chelsea checked us in & was immediately so sweet & welcoming. Gave us the delicious wine we had won, let us know all of the amenities & gave us a heads up to reserve a seat in their Sapphire Room for breakfast. The breakfast (complete with bottomless mimosas) was amazing. Live music too. We were also driven to & from our concert by Johnathon, he was so kind & was very helpful. Enjoyed our staycation very much & hope to stay again sometime! Thank you so much :)

The Riverside is clean, updated, convenient and has the friendliest staff! The rooms are comfortable and the food is good. They offer a shuttle, if you don't want to drive and deliver and pick up with a smile.

The hotel was beautiful and we had a great driver. Ismet, the driver, was fun and took us on a tour through downtown Boise! The hotel staff was very kind and the hotel was great. It is definitely a great place to stay.

Steve was a great driver! He was quick to get us to the airport on time and was super knowledgeable about the area since he's been here for so long! Plus he gave great recommendations of places to go and eat

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that Steve took good care of you. I agree, he is very helpful and we are glad he is on our team. Thank you for the review. I hope you will be back again soon.

Our shuttle driver Ismet was prompt, kind and helpful. He is a great driver and friendly. We appreciated his knowledge of the area and expert advice about our time in Boise. Thank you Ismet for making our shuttle ride enjoyable.

Scalding hot and cold shower. Bathtub unsafe for anyone. Took 3 hrs to be moved to a smaller safer room. Maids 2x's will walk in even with do not disturb sign on the door. Maids don't understand basic english. Check bill because they tired over charging us over $100 more for 3 nights. Also make sure breakfast is included or be prepared to spend $35 or more for 2 at their breakfast that says included all over their website.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for taking time to give us some feedback after your recent stay. I always enjoy hearing from our guests as we use these suggestions to improve. I will definitely look the issues you mentioned and use these as helpful ideas. We will keep trying to do a better job so I hope you will come back and try the hotel again.

We have stayed here three times and it's always been great! Most recently, we pulled in at about 12:30 AM on our way from Southern Utah back to Washingon State. We were so tired from driving and were hoping they had a room. Not only did they have a room available, but there were also offered good cookies and also biscuits for our pup. I concur with the other reviewers, the rooms are spacious and comfortable. The weekend brunch is excellent and the staff is friendly. Overall, they have done a great job updating the hotel without losing the special character and feel of the original design -1969? Check out the wood mural and chandeliers in the conference room area...

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for being a loyal guest and for taking time to write a review for future guests. I am so glad that you enjoy the hotel. I hope we see you again next time you are in the area.

Another great stay at the Riverside. While here for a conference I was well taken care of. When wondering around I was greeted by Jonathan the guest service manager and we started talking. He was very knowledgeable about the area and gave me several great recommendations. He even mentioned they have a shuttle that could get me downtown. He introduced me to his driver Izzy who was outstanding. What a character. These two helped make a wonderful stay. Before I took off I went to check on things at the desk and Chelsie made sure I was all squared away. Another great staff member. I can't wait for my next stay.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and for recognizing several outstanding members of our team. They love to fell appreciated! I am glad to hear that you can't wait for your next stay because we feel the same way. We look forward to seeing you again soon.

I visit Boise a couple times a year and I just love staying at the Riverside, they really make me feel like family. The staff always treats me well and remembers who I am. This trip Korrie, Jonathan, and Ismet all were so kind to shuttle me around town to see the sites. I really appreciate the time you take to help me out. Thanks again.

Had two excellent shuttle drivers while staying, Korrie H & Ismet. Both were incredibly friendly and gave helpful advice. Both were very prompt. They took a really nice, convenient service and turned it into an exceptional experience.

The room was very roomy, immaculate and comfortable. Breakfast is complimentary and quite extensive. We have stayed here twice and will return on our next visit to Boise. The workout room is equipped with a full set of weights and exercise equipment (treadmill, bikes, etc.), and looks over the pool area. Hotel is older, but classic and very well maintained.

What a beautiful location, exceptional staff, clean and modern rooms. We booked a meeting room and stayed for two nights. Highly recommend a room with a view of the river and the breakfast included. Location is along a beautiful trail by the river. Breakfast buffet was exceptional. All staff without exception was extraordinary. Steffan at front desk was always kind, Dave was amazing with assistance for meeting. Great place to bring a dog as staff is kind and friendly to humans and dogs alike. We travel quite a bit doing continuing ed classes and this is by far our favorite hotel to date.

Chelsie went out of her way to make sure we had the room we wanted and was very helpful/caring and informative!! Will definitely come back because of the hospitality and the amazing effort Chelsie took into making our stay that much better. Plus free cookies at check in!!

Chelsie made sure we received our room as soon as it was available. Very polite and professional. Even gave us a couple extra warm cookies. New rooms look really nice and modern. Will definitely be staying again.

I was recently attending a training at Riverside and Trace and Taelynn were both AMAZING, I recently returned to work from maternity leave and am still pumping they both were super helpful in finding me a private area to pump while I was at my conference. I appreciate their understanding and pushing to go above and beyond settling for me to pump in the bathroom next to my training room. Keep up the awesome work. If in the future there is a way Riverside can add a wellness room for moms who are pumping and attending day conferences there, that would be so fantastic!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Congratulations on the birth of your baby. I know it is difficult to balance work life with family life and we want all of our guests to feel at home at The Riverside. I am happy that Trace and Taelynn were able to help with this. Thank you for the suggestion of a wellness room. I appreciate you taking the time to write a review with this idea. We will be looking into it as we make updates to the hotel.

This is a superior location. Very modern, up to date. Large rooms. All anyone could ask for. Yet the TV would't work until I jiggled the plug in the outlet. I had to prop something against the plug for our devices to ensure contact with the outlet. This place really needs to replace the worn out outlets! With all the positives, this is not a cheap location, they bought a $3 toilet seat that was so loose I thought I was going to slide off. It's the little things that count. The big stuff they have covered in an outstanding way. The little stuff they really suck at.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for writing this review. I always enjoy hearing from our guests and use the feedback to help make our hotel better. You make some very good points and we will be looking into them and trying to improve on the little things. Please come back and let us know how we are doing.

Great get away with my wife, I recommend a river view room and the breakfast buffet was the best. The rooms were large and clean, the lounge offers live music and the food was outstanding. The adjoining bike path along the river offered a pleasant diversion.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am so glad that you spent your special weekend with your wife at The Riverside and I am happy to hear that you had an enjoyable time. Please think of us next time you want to get away.

I stay at Boise Riverside on my monthly trip to Boise. The staff is very friendly and accommodating and the location on the River is excellent. They go out of their way to make the stay enjoyable. The Music in the lobby bar is always good and draws a local following as well as the guests.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for being a loyal guest of The Riverside. I am so happy to read that the staff makes you feel welcome. We certainly want you to feel at home when you stay with us. We do have music at the hotel everyday so please come back and enjoy it soon.

We were just getting in town from a trip and the driver Korrie was amazing at getting us around to where we wanted to be. From picking us up at the airport to driving us to where we wanted to be she Made the occasion overall great!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and for writing a review for future travelers. I am glad that you had a great occasion and that Korrie was able to help with your transportation needs. Please come back to see us again soon.

Clean facility and everyone I met was really nice, which made the stay even nicer. Appreciated the location, makes it really nice having downtown so close. The driver Korrie was great, knew all the best spots!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and for taking time to write a review. I am so glad that you enjoyed your stay and received great service. That is certainly what we strive for. I do agree, Korrie is pretty great. I hope we see you again soon.

We were so happy with this hotel and their amazing customer service. We want to especially give a shout out to Jonathan the shuttle driver and Taelynn the front desk clerk, they both were amazing and helpful and we will definitely be back!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
You had me at the title of the review and I always love to read that you will be back. Jonathan, Tae, and the rest of the staff will be here to welcome you.

I stayed at the Riverside Hotel and Conference Center for a Conference. It was fantastic! The hotel staff went above and beyond to make sure all was well with our stay. The property is nice and located at the River walk which is beautiful even in March!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that you enjoyed Boise and The Riverside. I agree that the Boise river is nice in March but you really should come back in a few months and enjoy the spring in Boise. It is gorgeous. I hope we see you again soon.

I stayed here for 4 nights while in town for the Go West Summit convention. Can't fault anything at the hotel - the room was large and comfortable (with a balcony, not that I used it in the cold February weather) There were a number of events going on at the hotel during this week, but the hotel is large and spread out so these didn't seem to interfere with hotel guests. There was also a couple of corridors of rooms closed out for renovations, but these were well sign posted and didn't cause any disturbance. When I arrived there was what looked like a Jazz brunch underway, looked like a great occasion - there seems to be a lot of live music events at the hotel. My room was in the furthest block from the restaurant/reception - which isn't a problem for me mobility wise, but anyone with reduced mobility would be best to request a room in the main block. All staff were super friendly

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us during Go West. We enjoyed having you and hope we will see you next time you are in the area.

My wife and I had a great time. The rooms are spacious and very clean. The breakfast buffet is the best I have ever had with a room at a hotel. My wife and I often go to Riverside Hotel for brunch as we live locally. The concert/dance was a great time as well.

Belinda Unger is such an amazing help!! She is so amazing to work with. What a great place with such great service. Thanks to the entire crew for helping us.Their crew is such a great help and work hard to make everyone happy.. THANKS

The Riverside Hotel has been the most pleasant and accommodating experience. I have a severely disabled daughter and the amenities and convenience to everything has been great. Stayed a little over a week and the staff have been amazing and supportive and super friendly. Especially folks like Cindy, Laurie and more... For the price theRiverside has everything. Their breakfast spread is the best. It's always packed and many times I could not get out due to my child's disability there was always lots to do and events at hand. It was truly the best I've been to in so long.

Want to thank Ismet for bringing the bag, I forgot in the shuttle, to me at the Airport. He really takes his job to heart. The staff, as always, are very friendly and helpful. Can't wait to see it when fully renovated.

The Valentine's day package was less than $200 and came with 6 huge chocolate covered strawberries, cookies, a bottle of champagne, free breakfast ( an extensive buffet), and a $50 gift card to use in the restaurant or lounge. The room was beautiful, facing the river.

This was becoming our "go to" place until a recent substandard room with substandard response. We tried it again and had a fine room - except the TV was hard to figure out. Be sure that the room you get has been updated - I'm told that the riverside rooms were prioritized.

I was there with a friend, we were actually dropping him off to the hotel. Dylan the security officer was soooo nice! He was so helpful we had a little incident with on of my friends that was staying there, but Dylan helped our group get him into his room and to me that showed that he cared and despite the situation he was going to do all he could to help us. Thank you!

We have been coming to the Riverside Hotel for of three years. The hotel has made remarkable renovations to the restaurant area, the outside bar an pool area, and also updating the rooms. The river runs right behind the hotel. Atmosphere inside and and outside is so enjoyable. We love the weekend brunch. Annie is the most amazing server, she is so sweet and attentive. The brush so amazing. At the pool , the bartender Angie is so much fun and so funny. She also works inside during the winter. We have so much fun at the hotel. We come about five times a year and would never stay somewhere else. We have a daughter at Boise State and her friends can't wait to come to the hotel and visit. The river view is awesome. We will never stay anywhere else.

We visited The Riverside Hotel in Boise Idaho for a family reception. Steffan Perez made our reservations and was super helpful and friendly. He went above and beyond to take care of us through our stay. Tae checked us in and had great CUSTOMER service. Jamie was our server and we really enjoyed her. She went out of her way to be extra sweet to our daughter throughout our stay. Jonathan Newman was our driver and was wonderful to talk to. The entire staff was very friendly and helpful. The hotel is such a beautiful place to stay. I highly recommend The Riverside Hotel in garden city.

Stephen Perez was very helpful with making our reservations and telling us about the wonderful breakfast buffett. than making sure we had our van driver Johnathon Newmen line up to take us to and from our party, he was very courteous .Mary the housekeeper had to let us in the back door and our room as our key cards wouldn't work, than she got us new key cards. Our room was great .Thanks to all who helped us.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us. I am glad that you had excellent service during your stay. That is certainly what we strive for at The Riverside. Please come back to see us again next time you are in town.

I haven't written a review in a while because everyong was unimpressive .That is until today i had a nice dinner at Riverside and Ismet the shuttle driver took me where I needed to go afterwards.H was so friendly and very professional and went out his way to help.I will definitely go back because he provided me with excellent customer service.Thank you Ismet very much.

This is one of my favorite places to stay when I am in Boise for either leisure or business. The hotel swimming pool for summer visits is awesome for bringing kids. Great staff, very nice rooms and always a warm welcoming atmosphere.

We really enjoy this Hotel ! Are room was great and a nice river view. We only had two tiny issues and Joan at the front desk was very helpful in getting those resolved . We decided to return for the Tom Petty tribute band during valentines weekend and that's were Steffan was such a big help he derected me to the Sapphire room contect and we were able to get the last two tickets for the show and then he helped us with booking our room and making sure we got the best rate available . Steffen was so helpful and informative that I am really looking forward to our next stay!

Issy drove the airport shuttle 1/3019 and 2/1/19. Very welcoming when he picked us up @ the airport. He brought a fresh baked cookie from the hotel for each of us. He was very informative about the area and the amenities @ The Riverside Hotel. My room, with a king size bed, desk, couch to lounge, microwave, fridge, coffee pot and a soaker tub! Complimentary breakfast was excellent, several choices. Our catered lunch @ the conference was superb and the wait staff were very attentive. (Ismet was truly a highlight)

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us. I am so glad that you enjoyed your time at the hotel and I hope we will see you again soon. You can rest assured that Ismet will be waiting for you with a warm cookie and a funny story.

Ismet was wonderful. He was our shuttle driver to and from the airport. Friendly and attentive. Offered us warm cookies. Also brought me a backup room key when mine didn't work!Nice meeting rooms, walking distance to a couple food options.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that you got friendly and attentive service during your stay. We strive to make sure all of our guests feel welcome and cared for. I agree, Ismet is on of our best representatives. I hope we see you again next time you are in the area.

The hotel website states that they are undergoing renovations in some areas. I'm sure that they had not gotten to our wing yet. It was almost depressing as we parked at the back end of unit six and walked the dark and worn hallway towards or river view room. I paid a little more for this room so my expectations were high but not unrealistic for what I was charged. Our room seemed clean but everything, especially the bathroom, was old and dated. The harvest gold colored tub and shower had the goofiest fixture setup we have ever seen. Neither my wife nor I could figure out how to get a steady stream of warm shower water. The staff was great and they serve an incredible breakfast buffet that includes a prepared to order omelet bar with other great food selections which does justify the room price. The service in the restaurant was exceptional as well. This was our first stay in Boise and the hotel has a great location right on the river. It's just an older property so I can only suggest that you specify that you want a newly renovated room when you make your reservation.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and thank you for taking the time to write a review. I always like hearing from our guests and we do use the feedback to make sure we are giving our guests what they want. As you stated, we are working diligently to make the hotel better and we will continue to do so. I hope you will come back and stay again and let us know what you think of the improvements.

Great place to stay. Love the suites. Love the jetted tubes.Entertainment was great. The lobby dinning area seating is a little uncomfortable. The chairs are not suited for short people. But the Sapphire Bar was the most enjoyable.

The area of this Hotel is perfect. The care of the staff as well as dining and the other amenities are top notch. The location gives you the ability to get to any area of the city that you could need too is perfect. For Family, business or any other type of stay this hotel has it all. I will only stay at the Riverside unless it had no available rooms

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your kind review. We appreciate your loyalty and we will continue to work hard to earn your business. We hope to see you back again soon.

My favorite place for visit is The Riverside Hotel . Great customer service , everyone is so friendly and accommodating especially driver Ismet , thanks for taking such good care of us . I hope we will see him again . I highly recommend this hotel.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and thank you for recommending the hotel to future travelers. I am happy but not at all surprised to read that Ismet took good care of you during your stay. He is always a great representative of hospitality and he truly does like to help our guests. We look forward to seeing you next time you are in the area.

My elderly mother and I needed to travel to Boise for a family emergency. We would especially like to say 'Thank you' to Korrie. She helped us out in every way she could and made this difficult trip so much better. Korrie we are very grateful. The entire staff and hotel are exceptional. Would definitely recommend staying here if in the area. I will be back again. Thanks again. Dan Cremer

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and thank you for the nice review. I am glad Korrie was able to make a difficult situation better for you and your family. I hope your family is doing ok now and I hope next time you come to visit will be under better circumstances. Whatever brings you to the area, we will be happy to welcome you back and make sure you have a pleasant stay.

Every time we come to Boise, we stay at the Riverside Hotel. They hotel is very nice and clean and the rooms are very spa ious so you don't feel cramped when bringing the family. The food they serve for breakfast is so delicious, and they have great customer service, such as Ismet who was our shuttle driver from the airport. He was very friendly and we enjoyed talking to him on the short drive from the airport. He handled all of our bags and brought us all waters and cookies for the 2 Mile drive. He even drove us to our car when we arrived at the hotel, which was at the other end. Overall, when in Boise, the Riverside Hotel is the place to stay when in the Boise, Idaho area. If you want a true friendly Idahoan experience, this is your place.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for being a loyal guest and thank you for writing a review for future travelers. I am happy that Ismet was able to help you feel welcome. He always does such a great job. We do appreciate your business and we will keep trying to improve and continue earn your business.

We stay here for business conferences and appreciate the Riverside's kind and welcoming staff. They manage an annual conference with 150+ attendees with competence and efficiency. This year there has been a heating system malfunction, but the Riverside staff have been up to the challenge. The Riverside relodged us at no extra cost and welcomed us back the next morning, working to get us into clean, functioning rooms as soon as possible. In particular, Steffan at the front desk was great about storing our luggage and finding us a fresh room. Plus he promptly rekeyed my room card when I placed it on top of my cell phone right after he warned me against doing that! We enjoy our annual stay at the Riverside and the kind efficiency and attentiveness of the staff are the reason why.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review and thank you so much for being understanding about our heating issues. We did try to handle the situation in the best way possible but many people would have been upset about being relocated to a different hotel. You are very kind to put us in a good light. The heat is now fixed and everything is up and running so I hope you will come back again soon. Steffan and the other staff members will be here to welcome you.

Spent two nights there again this year for an annual convention. The show put on a banquet that was catered by the hotel. Excellent service all the way around and we are looking forward to coming back next year. AMAZING BREAKFAST

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I am happy that you enjoyed your stay. We are looking forward to seeing you next year as well. However, please don't wait an entire year to return. We would love to see you sooner.

Excellent fun New Year's celebration! Both evening and morning meals,rooms,band, dancing was all great! Very organized classy event♡ ***Special appreciation for Raelynn exceptional service at the front desk~

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for ending the old year and starting the new year with us. I am glad that you enjoyed it and I hope you will be a frequent visitor at the hotel in 2019.

Korrie at the Riverside was extremely helpful to me. She drive the shuttle and took me to the mall where I needed to go to purchase a necessary item for my business trip. She then returned promptly to pick me after I called and took me to another location to a Restaurant, offered suggestions as what to do and when it was time for me to return to the hotel once again responded quickly to my call to the hotel. She was friendly, reliable and even turned on the seat warmer to help me as my back was hurting. The hotel is old but is now being renovated. I was given a room far from the lobby but upon request was able to move to a better location nearer the lobby. The breakfast included in the price was very generous offering omelettes made to order and fresh baked goods as well as a full buffet. I had no car so REALLY aporeciated the shuttle service and Korrie's helpfulness.it really added to my stay.

I come to see Boise first time and i come with my friends to The Riverside Hotel and we take lunch and drink , The driver Ismet take us to Down town , and he is very profesional , friendly and the best driver i ever seen in my life . Thank you The Riverside Hotel and see you again

Steffan at check-in was very nice and efficient. We had a great buffet dinner and evening of dancing. The food was delicious, and the band was so much fun. Lovely brunch in the morning, and Annie Muller was a very good server!

We chose this hotel because it was within walking distance from downtown Boise. A large group of us stayed here for New Years. It is an older building but the rooms were very clean. I would stay here again.

Attended wedding with good friends. Hotel was fabulous. Rooms large and well serviced. Staff delightful and always ready to assist. Particular shout out to Jonathan and Korey, wonderful representatives. Cassie, F&B team servicing the wedding party all deserve high praise.

The Riverside Hotel is a jewel among hotels in Boise. It's location on the Boise River offers lots of opportunities for walks and bike rides. The offering of live music in one or two places every evening is utter delightful. The rooms are being refurbished with tasteful and modern design. The staff is outstanding. Lastly, the price doesn't break the bank like some other hotels in Boise.

This is my second time staying at riverside and I always come back for the staff especially our driver Ismet. He is so knowledgeable and always kind! Always a nice trip to Boise with people like this!

Ismet was so helpful showing me and my fiancé around the hotel, we are planning on hosting an event to celebrate our engagement at the Riverside and he was so sweet! The riverside has a lot of great rooms and event space for all occasions, if you're looking for an event space, they are the best to work with! Thank you.

We stayed for New Years Eve. Jonathan provided amazing customer service in the restaurant making sure we were met with quick friendly service. Later in the evening he personally shuttled us to our destination, he handled our roudy bunch with ease. I would highly recommend staying there!

We joined several friends to celebrate New Year's eve at the Riverside Hotel. Had a very good dinner and a very good brunch New Year's Day and we entertained by the fabulous chancellors in the Grandball room. Room for a very spacious very comfortable.

Thought it was very odd that I paid almost 300$ for a hotel room and I couldn't eat breakfast in my socks. Never been to a hotel that I HAD to have shoes on and walk all the way back to my room. Was approached VERY rudely about this. For that reason, I'll never chose this hotel again.

Laurie, Cindy, and Ismet helped make our vacation! Without them it would have just been average. The quality of employees at this location is far superior to any staff I've experienced at any hotel around the world.

This is the second time my husband and I have stayed at the Riverside Hotel (Both times my husband was the officer traveling with the team). The new addition is beautiful and the staff is friendly and helpful. I must highlight ISMET - he was the driving the shuttle and went above and beyond to make our trip enjoyable. If you ever stay at this location - ASK FOR HIM:)

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
We loved hosting WMU football. What a nice group of young men you have on your team. They were so polite from the minute they arrived until the minute they left. I am happy that you enjoyed your stay I am glad that Ismet helped you during your time in Boise. I agree that he does a great job.

We had our company Christmas party in one of their many meeting rooms on a busy Saturday night. It was festively decorated. Our bartender, Max from San Diego was a great addition to our lively group. He had a great sense of humor and felt like part of our group! The room was great, the server was great, but let's talk about the Food. We are a Food and Beverage related business. Therefore, eating out , and being in restaurants is a key part of our daily routine. There were many options for food. We selected a buffet style (with a lot of great choices), to accommodate different tastes. Let's face it, we've all eaten at a buffet. Often times it is sustenance over quality. There was so much activity in the hotel, indicating we were probably one of many important parties going on at the same time. Not in this case. Quite the opposite. One entree was Beef. The buffet was colorful, festive and beautifully presented. My favorite was the beautifully sliced Sirloin. It was still pink and seriously tender (no knife required). The sauce was incredibly flavorful and truly was a nice enhancement (not this gravy poured over the whole pan to create some moisture). Everything was fresh, beautifully presented, and those mashed potatoes! No one would fault a hotel in the height of their season to purchase pre made desserts from a food distributor. They are fine. What a wonderful surprise when tasting the Carrot Cake. After the first bite, it was obvious that this was homemade. Confirmed by the addition of fresh pineapple. Yum! Lastly, I will say thank you for the detail in your presentation, servers and the great food. It did not go unnoticed. The food quality and experience felt as if we were the only party in the building. Kudos to the Riverside Hotel. Each time I go, something else is being upgraded. It's nice to see the investment in such a beautiful icon in our city. #nodulltastingconferencecenterfoodservedhere

We have stayed here a couple times and this hotel has it all. Scenic views, great restaurant, a lobby bar and of course the Sapphire Room with a terrific entertainment schedule. The weekend brunch is also served in the Sapphire room and we really enjoyed the blues band that was playing during breakfast.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your kind review. It sounds as if you really took the time to enjoy many of the offerings at The Riverside. We appreciate your business and hope to see you back again soon.

Brunch was fantastic and the service from Annie Muller was absolutely wonderful! She was attentive and friendly and put up with all of us swimmingly. We had a super fun birthday brunch with friends and family.

We had awesome food and service at the Sunday Brunch! Annie Muller was our server and she took great care of us! Food was great and the Bottomless mimosas kept flowing - we enjoyed every minute! Will Be Back!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Hi Karlee, I am glad that you enjoyed brunch and that you enjoyed Annie's service. I agree, bottomless mimosas are a great way to enjoy a Sunday. I hope we see you back again soon.

We ended up at the Riverside after our original hotel caught fire in the middle of the night! The Riverside was very accommodating and very much a step up from the previous hotel. Everyone is very nice, the breakfast buffet is amazing, and it's just a very nice hotel all the way around. Will definitely stay there again next time we're in Boise!

We joined some business associates for a great Christmas party held at this hotel. I wasn't thrilled about the location initially since this is such a dated location but I was pleasantly surprised by the upkeep of this place. The rooms were clean and had updated furnishings. We had a nice dinner in a private dinning area for our group. The food was good and the service was outstanding. We all reserved rooms for an overnight stay and the Saturday brunch the next morning was absolutely fantastic. They had so many wonderful options and everything we tried was good. Annie took great care of us at breakfast and because of our experience I would definitely stay here again.

If you stay here, be sure to have Breakfast/Brunch. Especially on weekends, many choices, nicely presented. I enjoyed the omelette bar and carving station. Room needed a bit of attention, TV did not work on all channels. Flat pillows... room was clean and staff very accommodating.I have stayed here a few times...

We were taken care of very nicely at this site. The staff is friendly and went out of their way to get my friend to Urgent Care when she fell while walking along the river near the hotel (not on site). The rooms were great and the conference rooms and staff were good, too. The conference food was fine. They could use additional help in their cafe or a revamp. We arrived after lunch and asked where to go for a light lunch. We were directed to their own cafe. We ordered salads that came after more than an hour and then were the size of side salads - some without dressing. It was bizarre. Breakfast was a buffet that had a large number of choices. They have a bar and live music in the evenings.

The hotel was great, the shuttle service was amazing. Ismet let me in the morning and end of day as scheduled and had water and even some aspirin and an offer of driving me to the pharmacy to get medication for my cold. Above and beyond.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us during your trip to Boise. I am glad that Ismet was there for you and helped you get medication. It is never fun to be sick but it is even worse when you are away from home. I hope you are recovering.

Exactly what a road trip experience should be. Not uncomfortably fancy, excellent breakfast included with affordable room price, plenty of close parking, felt safe, easy freeway access, wonderful beds, clean, good brand of toiletries, WiFi works great. Travel would be so much easier if you could find this experience more often. Family friendly and pet friendly.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
What a nice review. Thanks! I am so glad that The Riverside could be a part of your travels and I am very happy that you had a good experience here. I must agree with you on the bacon. I am tempted by that every morning and I am finding my will power lacking. It is just sooo good. I hope we see you again soon.

Great staff, clean, and has a cozy mountain lodge vibe. They're remodeling the rooms and mine had just been updated. Very nice. Ismet, the shuttle driver was great. Front desk staff were warm and smiley. All around a great experience.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and for taking the time to write a review. I am so glad that you liked your updated room. I was very pleased to see the way they turned out. I am glad that Ismet and the other staff members were able to help you enjoy your stay. Please come back to see us again soon.

I am a "regular" at the Riverside Hotel. I live locally and I come to music events 4 times a week. The staff members are so nice and really help to make my visits enjoyable! I want to give special recognition to these employees: Emilee, Cindy, Nancy and Angie!

I know this hotel has been in Boise for many years. I appreciate how this hotel has been kept updated. The service I received from nearly all of the staff was excellent. They are friendly, courteous and professional.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. It is true, we do try to keep up the hotel and we are currently renovating all of our guest rooms. Please stay with us again and let us know what you think.

I come to Boise to visit my friend we went to Two Riverside hotel, we had food and drink after that Ismet Took me to downtown he's awesome he's very kind, he's very professional he's a good driver he deserves five stars thank you hotel for providing me Ismet see you again.

Whether flying through Boise or staying for a conference, the Riverside is my favorite hotel. The staff is amazing, the rooms are beautiful and CLEAN, the hotel is convenient to everything. I appreciate the consistency every time.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review and thank you for being a loyal guest. We will continue to try to earn your business. I hope we see you again soon.

Ismet is reliable, fun, friendly and accommodating! Thanks for taking such good care of us and making yourself available to transport us wherever we needed to go. The hotel staff were all lovely and gracious.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I agree. Ismet is great! I am glad that you found him and the rest of the staff to be accommodating. I hope we will see you again next time you are in the area.

I was so worried about traveling in a new city, Ismet the shuttle driver was amazing! He was very kind and funny; I felt right at ease. The Riverside Hotel has a unique atmosphere that makes you feel right at home. I will definitely be coming back!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Oh, I am happy to read that Ismet was able to help you with your travels. I am so glad that you felt at home at The Riverside. This is exactly what we want for our guests, a place where they can relax and enjoy themselves. I am glad that you will be coming back. We look forward to seeing you again.

Being a local Boise resident, I always enjoy coming to The Riverside Hotel, for it's great service, live music, and the friends I have made among its staff. So, I would like to give a recognition to Korrie H. from guest services, Cindy, Nancy, and Angie from Bar 365/The Sapphire Room, Emilee from management, and McKayla, Laurie, and Jonathan from the front desk staff. Wonderful, very personable and professional services from everyone.

Jonathan was great. Picked me up from the airport promptly after I called. Gave me the rundown on the city and some cool spots to check out. Was well informed on the hotel and answered all my questions. It's was a great introduction to my stay here at The Riverside Hotel.

I loved staying at this hotel. It was comfortable and the staff went out of their way to make everything perfect. I would go out of my way to stay at this hotel again. I wish they had an indoor hot tub.

As usual, the Riverside is excellent and consistent in all categories. The location is excellent and I really enjoy the grounds, restaurant and bar. The staff is always very friendly and helpful. I stay here on all of my Boise trips. I am made to feel welcome and appreciated as a repeat customer. I have recommended all others in our company stay there when visiting Boise and they do.

Currently loving my trip here in Boise thanks to the hospitable and diligent services provided by the warm and welcoming Riverside hotel. And more specifically Ismet, a kind and sparkling conversationalist. Always making sure that my needs were not just met, but excelled in any way he could. 5 out of 5 stars will come again.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for taking time to write a review. I am not surprised to read that Ismet is helping to make your trip to Boise enjoyable. I agree, he is a king and sparkling conversationalist. I am very happy to hear that you will come again. Ismet and the other Riverside staff members will be waiting to help you have another good stay.

We called in the morning to book a room and confirmed they allowed dogs. When we got there the lady checking us in said we could not have that room because the did not allow dogs on the second floor. She put us in another room clear in the back by construction with 2 beds, we had booked a King and they were not busy. We walked back up to get a King room and guess what, a dog was barking at us from the second floor. She still refused to give us the room we booked and gave us another very close to the lobby. The room smelled like cat pee and the screen door to the outside was bent. Very disappointing and never again. The restaurant for breakfast was the only nice thing, they sat us in the bar area so we could dine with our dogs and were very friendly.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. We always hope that every guest will leave the hotel happy and we try very hard to make this happen. It looks as if we failed with you this time and I do apologize that we did not live up to your expectations. I do like to hear from our guests and we use the comments to learn and grow so I appreciate you taking time to let us know about your experience and we will use these comments to train our staff. We will keep trying to improve so I hope you will come back to see us again. If I can be of further assistance, please contact me at [email protected] or at 208-331-4901.

Staff were extremely accommodating and friendly. Airport shuttle driver Kottie H. was a joy to meet and a preview to the service I received by all. Being adjacent to ‘greenway' made it convenient to take a leisurely stroll by the river during meeting breaks.

We stay at The Riverside Hotel a couple of times every year. We always try to do something special every time we visit this great city. Whether it's a fancy dinner date, a night watching the Steelheads play or a comedy show. Ismet the shuttle driver is always a highlight of our stay. He is always polite, courteous and gets us to and from our destinations in a safe and timely manner. He is also very quick to ask how our stay going and eager to help if needed. Thank you Riverside and especially Ismet for another wonderful stay in Boise!

Awesome ride with a complementary fresh cookie and friendly driver who told me stories of his war in Bosnia, I would recommend you visit this hotel because it is too fancy for me. I have to fill more character to submit this, I recommend #10/10

I really enjoyed staying at The Riverside Hotel. The hotel is located right on the Boise River and close to downtown Boise! As a Best Western rewards member, my room was upgraded to a nice suite by the river!. The hotel staff also went out it's way to make sure I had a great stay. A great continental breakfast that was also included with the room. I will definitely be back to stay here again!

Korrie was great! I had just finished my 3 hour testing for the military so, you can imagine I was a little on edge and anxious to know how I did. Then, Korrie shows up in the Riverside shuttle and made me feel really at ease! It was great to unwind and loosen up with a friendly chat. 5 Stars for sure!!

My son and his bride planned a destination Boise wedding for October, and selected The Riverside Hotel as the hotel for not only the bridal party and family, but to set up blocks of rooms available to guests. Best choice ever! From working with the amazing Cami Gast, catering manager, to check-out, the entire process was wonderful! Cami was ever patient and helpful throughout, and each employee of the hotel did a fabulous job in each respective area as the week of the wedding arrived. The Riverside hosts music nightly in the comfortable lounge, has landscaping and overflowing flower pots and boxes all over the property, and is constantly updating and improving some aspect of the property. The buffet breakfast is unrivaled, and service during the meal each day was always cheerful and efficient. It's location directly along the Greenbelt guarantees easy access to a bit of exercise (they rent bikes out to guests!), in addition to a beautiful, peaceful view. Do I sound like a loyal fan? I am! We enjoyed the loveliest stay during this special event, for 5 glorious days. Our only regret is that we had to leave!

Ismet helped me through everything and was an awesome driver, the hotel is amazing and very clean. Awesome chandeliers and all of the employees are nice. And the food is amazing. Definitely coming back

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that you enjoyed your stay and I am especially pleased to read that you are coming back. Ismet and the rest of the staff will be waiting to welcome you.

i have been to a lot of hotels, and trust me, this is definitely a comforting lovely hotel, special thanks to ismet , my shuttle driver, hes a great guy and a great conversationalist and wished me good luck in the national guard.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review and thank you for your service. I would like to join Ismet in wishing you good luck in the National Guard. I agree with you, Ismet is a great conversationalist. I am happy that you enjoyed your stay and I hope we will see you back soon.

The best customer service!! I have stayed at the Riverside many times, both for fun and work, and I always feel welcome and am amazed at how nice and helpful all of the staff are. I highly recommend staying here and it is always my first choice when I visit Boise.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your kind review. I am so glad that you felt welcome and that you found the staff to be helpful. That is exactly how we want all of our guests to feel at The Riverside. Thank you for making us your first choice in Boise. We will keep working hard to live up to your expectations.

Ismet and Jonathan helped me get to the hotel from the airport and helped with luggage. Jonathan did a great job pointing out hotel amenities including the shuttle downtown. I then got to go out to downtown thatnks to Ismet again. He told some great stories. Thanks Riverside for providing me the best service I have had in a long time. I will be back again thanks to these two fine gentleman.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Yes, I would say that you were helped by two of the finest hospitality representatives I know. Ismet and Jonathan truly do enjoy helping our guests and it shows. I am glad that you will be back again. We will be happy to see you.

Let's start out with the hotel's strengths: Great check-in at around 11:00 pm at night. Humorous and warm check-in guy. (One of the warmest people I encountered in Boise); as another reviewer noted, great location to the greenbelt just outside the hotel; heated and clean outdoor pool even in October; quiet room (I asked for one and got one); airport shuttle that worked like a charm both ways. The same service makes on request trips downtown; fairly good banquet food and facilities; wifi that mostly worked quite well. What won't excite some people: it's a sprawling huge hotel, and my room was quite a hike to the front desk and breakfast area; speaking of breakfast, the whole check-in and seating at breakfast may be necessary because of the crowds, but I felt that it was a bit too preoccupied with catching the one in 1000 guests who actually weren't staying there and who decided to crash the buffet. For every person you catch, you probably put off 100 others with the process. I stood endlessly in line as the hostess tried to resolve a discrepancy between some guests and what the computer said. Why not seat the people, and come back to them if there was a problem? Why make us stand there and witness a rather petty dispute?; as another reviewer wrote, the decor isn't the most amazing thing. There are elements I liked, but mostly I just told myself I was in Idaho, and the ambiance wasn't what I was used to. Would I stay there again? If I was going with an able-bodied person who didn't have memory issues. (Otherwise, that person would constantly be lost in the twists and turns of the hotel.)

I attended the Idaho Early Years conference and was impressed by the beautiful building , great location and the very friendly staff. The front desk staff were welcoming and helpful in many ways, including deciding where to go to eat. The wait staff were all quick to offer service with a smile. Ismet, our shuttle driver, made our jaunt out to dinner entertaining with his gift of multiple languages! It was a pleasant stay. Thank you.

Came here for a conference. I was delighted to find that the hotel borders a green space and nice walking trails. Room was comfortable and quiet. Shuttle drivers Jonathan and Ismet were wonderfully accommodating, cheerful and helpful.

They have a great breakfast buffet. You can have an omelet made on site. They have numerous items to chose from. The fresh fruit is always good. This is an older hotel but the rooms are furnished very nicely and very comfortable.

We booked a room for our 30th anniversary. Taelynn worked her magic to make our stay even better! We checked in and Steffan made it so pleasant and easy; he knew a lot about the hotel and the local area. I am sure without these two it would have been just another night in a hotel. Also the entertainment in the Sapphire Room was amazing. Big nod to Travis at the bar! Can't forget the breakfast brunch - don't miss it!

Great place to stay. It's location is next to a river, the hotel is beautiful and the check in/staff throughout the stay was very kind. The breakfast area is very clean and the food options were great. Rooms were clean and comfortable.

The food isn't the best, but the room is nice and comfortable. The Staff is friendly and helpful. Korrie, the shuttle driver was so nice and gave me a ride to pick up an item from the store. She waited and was pleasant to ride with. We had a great conversation about the region and the people in the town. She is awesome and thank you for the fantastic service.

I had a wonderful stay here. The room was quality, clean, and spacious. The food was great. It made for a great conference experience. The shuttle driver Ismet, told us jokes, fed us cookies, and took us not only from the airport and back, but also all around downtown Boise. He was great.

Ismet was a wonderful driver! He was funny and accommodating for our large group. He was on time, opened all the doors for us and really just gave us five star treatment. This service is an added bonus to the Riverside hospitality!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I agree with you. Ismet is a great representative for the hotel. He loves to take good care of our guests and he is happy to see that you noticed this.

The hotel has an excellent atmosphere. The staff are super friendly. They were so nice to accommodate me when I arrived early and needed to get into the room. Steve the shuttle driver was super nice and kind. He arrived at the airport early and then shuttled me to FedEx Kinko's where I needed to print out some conference materials, waited and got me back to the hotel. Thanks to Steve, I was able to have everything completed on time!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I am so happy that you felt well cared for by our staff. We certainly do try to make all of our guests feel comfortable and welcome. I know that planning for a conference can be stressful so I am glad to hear that Steve was able to take some of the stress away. I hope you had a great meeting and I hope you will be back soon.

We had a great time at this hotel. Madi (she was managing the pool area) was awesome. My daughter loved the pool and Madi was a great host. The yard games (checkers and chess) were great and the bar/cafe was great.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us. I am happy that you and your daughter enjoyed some of the amenities offered by the hotel and I am glad that Madi was able to help you at the pool. I hope we will see you again next time you are in the area.

Our Riverside hotel, Boise shuttle driver Ismet was great! He was very nice and accomodative. He also had great customer service skills! I would definitely recommend Ismet as a wonderful driver and employee of the hotel.

This is my second visit to the Riverside and it's still as great as it was the first time. Ismet, your fantastic driver from Bosnia, is always entertaining and helpful. I was in the wrong pick up location at the airport but he waited for me until I found him. I hope to be back soon.

Riverside is a great name for this establishment. Alongside a nice quiet river with a nice walking path. Quite scenic. Easy check in. Room could use a refresh. Nice outdoor dining and bar area. Gets busy, but there is an area set aside for hotel guests. Large pool area.

The Riverside Hotel in Boise, Idaho is a very nice place for a convention. The staff was very helpful. The bed was comfortable. There is plenty of parking. It is next to the Boise River greenbelt which is very beautiful this time of year.

Having the shuttle service has made getting around Boise super convenient. Ismet is polite, prompt, full of information & an excellent driver. We are so thankful that he is part of your team. We've enjoyed our stay & would highly recommend staying at the Riverside Hotel.

I worked with the Riverside Staff to host a very successful two-day conference for 130 of our employees. At every step of the way staff were helpful, positive, and quick to accommodate our every request. I had several people comment how much they appreciate the lovely facilities and the beautiful setting next to the river and nearby parks. Many Thanks to Jennifer Schmidt, Belinda Unger, and David Pratt for making my job a whole lot easier.

Very pleasant stay: friendly, helpful staff; room with balcony overlooking the bike path and the river. The breakfast was outstanding. Music added to the festive environment, but quiet by 10:00. Bike rental was an added bonus.

The Riverside Hotel is a wonderful hotel and resort to stay at in Boise Idaho. The location is convenient to the city and the down town. The rooms were extra large and conformable clean and the beds great night sleep. The complementary breakfast were excellent with hand made omelets. Also a real swimming pool! You right on the Boise river walk!

The front desk personnel, particularly Esta, are pleasant, professional, and always extend extra courtesies even when their guests are unaware of specials or services available to them! We will ask for Esta specifically in the future with any communications at the front desk and will hope she is on staff at time of check-in. Thank you Riverside and Esta!

I stay in a lot of Best Westerns during the year. Some good, some ok, but none as good as the Riverwalk. Very nice surroundings, right next to the river, so you can do a lot of casual walking. Got an outside/pool side bar that was great. They have entertainment nightly.Didn't care for the inside restaurant. Service was slow and food awful.

We stayed at the facility for three nights. The hotel is quite dated and dark. It is really big and walking to and from the lobby to the room is like walking through a maze. The last day at the hotel, the housekeeping staff knocked on the door @ around 8:00 AM!!! She came back later when we were in the room and she only picked up the towels and nothing else! My wife had to ask her to replenish our shampoo. She then left the room without picking up the trash nor making up our bed. I had to ask her to make up the bed and she came back very reluctantly. She then left again without picking up the cups and my wife again had to walk out and handed her the trash cup. She did not pick up the trash bag near the working desk and I finally just gave up rather than walking out to ask her to do that again... This is not a good display of cleanliness and staff behavior. The good thing about the hotel is that they have a very nice breakfast arrangement and the staff there is very polite. Otherwise, I would have given a one star

The hotel was very nice. Weather good. Tours good. The only disappointment was the food. The only item we enjoyed was the meatloaf dinner. One night we waited for a beet salad and a burger for 45 minutes and neither one was worth the wait. The burger was overdone and dry. The beet salad was slathered in dressing so I could hardly find the beets. Everyone else in our group was through eating before ours arrived. We had 2 business meeting breakfast where scrambled eggs and bacon were provided but no toast or pastries on either morning. Wish we'd eaten out. There is a Joe's Crab Shack right next door.

During our stay we had a medical situation that required us to go to the ER. The staff went above and beyond what we ever expected to assist us in a very caring manner. I can't say enough how much we appreciated these employees making a very stressful situation much easier to handle. We will definitely stay at this hotel again and recommend it to all of our family and friends! Thank you Madi, Donavan, Korrie, Laurie, Steve and Taelyn! !:)

I recently booked a 2 day conference with the Riverside. Belinda was wonderful to work with in getting everything scheduled and invoiced. Shortly after I arrived to set up for the day, I learned that one of my participants was deathly allergic to onions, that I would need an additional table, and that oh, by the way... we will also need help setting up the AV system. NOTHING phased him. He met with our participant to go over her specific needs and made sure she had a special meal prepared just for her. The table and AV system were set up in the blink of an eye and we started on time effortlessly. Good help is hard to find, let alone friendly, customer focused and professional people like Dave. Thank you so much for the wonderful experience.

I booked a room, at the Riverside Hotel,sight unseen, based on amenities and reviews. Every experience I had with this hotel was excellent, from the polite and helpful service of staff to drinks by the pool. My favorite experience of my trip to Idaho was the day my husband and I swam in the pool, had drinks and dinner, at the poolside bar and literally walked out the gate of the hotel to have a leisurely stroll along the greenbelt. I couldn't have planned a more relaxing stay. Big shout out to Jason, our awesome adorable bartender from Milo, ME. Sharing some laughs with him helped tp ease our home sickness. Loved the salt water treated pool, the coffee and cucumber water station and my fresh made breakfast omelet. Thank you to all the staff, especially the charming woman, at the front desk, who spoke with me for a long time about the beautiful features of the greenbelt.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I am so happy that you were able to relax and enjoy yourselves during your recent stay with us. I agree, Jason is adorable and I also agree that swimming, drinks and dinner poolside and a stroll on the greenbelt sounds like a perfect way to spend an afternoon. I hope we will see you again soon.

My husband and I travel often for business and we're so happy to find out the best Western had purchased this property! We stayed here a couple years ago and it was nice! Since best best Western takin over it has become even more pleasant to stay at! Super friendly staff! GREAT breakfast! Rooms were wonderfully priced for what you want. Make comming back always something to look forward to!

Hosted an event at the Riverside and was blown away how great they were. David and Belinda were constantly checking in with me and were on it when I had changes that came up. Thank you guys, I will definitely be doing more events there.

The bar hostess, Nancy, was always extremely helpful, friendly and accommodating. She even arranged for the hotel's shuttle driver, Kerri, to take us to our offsite restaurant for dinner and pick us up again to bring us back to the hotel. Kerri, also, was very friendly and ensured we made our dinner reservations on time and picked us up again promptly after calling. Both ladies expressed professionalism and friendliness.

I'm giving a 5-star rating because of Johnathan with Guest Services, who turned around what was becoming a rather disappointing experience at the Riverside Hotel. (Please know that in terms of location, value, and room amenities, this is a good product they provide to guests--no complaints there.) My frustration began before I took off from SFO, as the airport shuttle bus had somehow managed to lose my carry-on suitcase (containing all my work clothes for the conference I was attending). It turns out the driver had taken my suitcase out at the wrong terminal drop-off and had failed to load it back onto the bus. So when it came time for my drop-off, my suitcase was nowhere in sight. (And the driver was clearly having a bad day as she lost another passenger's baggage during the same ride). I contacted the shuttle bus office and they were quick to locate the bag--unfortunately, they wouldn't be able to get it on my flight. So they advised that they would overnight it to the Riverside. I boarded my flight and got to Boise without incident. Upon check-in at the Riverside, I let the front attendant know that I had a lost bag, but was getting it shipped overnight to me--and to please let me know when it arrived no matter what time it was. The next day I checked in again with the front desk to see if they had received the bag--no dice. Again I let them know that they could call me at any time should they receive it--it contained all my clothes for the conference. The whole day goes by with no phone calls. The next morning (day that I checked out), I checked in again with the front desk re: the bag. They go and check again--and they had in fact received it the day prior. No explanation for not contacting me--in fact, one of the attendants just says 'Oh yeah, I saw it in the storage room all yesterday...' I don't even know what to say at this point. The bag comes back to me with a label with my name on it. I'm not sure if it had occurred to anyone to read it. So my sister and I check out of the hotel and wait on the curbside--I had originally asked for shuttle service to the airport, but one of my sessions went overtime, so I had her cancel it at the front desk. Johnathan, one of the guest services attendants, checks in on us at that point. I let him know I'm not interested in taking the shuttle, that my sister and I are just going to take a Lyft to the airport. At this point, I'm not angry, I'm just over it--I've been in the same clothes for 3 days and I'm really not in the mood to travel in a cramped shuttle. Johnathan checked in with us a few minutes later and cheerfully lets me know that he's happy to give us a private ride to the airport--no need to take a Lyft. The guy is so on-point, that I figure hey why not...I'll just keep an eye on my bag, lol. As we drive I let him know that I was mostly just peeved with the whole situation, but I'm incredibly grateful to just be going home. He listened and let us know that he was sorry for what had happened--he even turned it all around in telling us great things about Boise, what great things there are to do, and how he hopes we'll come back. A little context: I work in tourism, and have worked in customer service for over 10 years. I was attending a Tourism conference being hosted by the Riverside--so I was meeting with many of my industry counterparts from other destinations. I know how one moment can change the visitor experience--for the better or for the worse. Johnathan is a true professional, and I'm grateful to have met him. There are not many people who would take the time to try and turn a situation around; in fact, I'm sure most would have just let me take the Lyft and be on my way. Kudos to Johnathan!

This is the second time I have stayed at this hotel and I love it! The breakfast is exceptional and the staff is wonderful and I love the rooms. It is a little tricky to get to (just need to pay close attention when getting off I-184, other than that, everything is wonderful and I will stay here every time I'm in Boise.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that you enjoyed your stay and I am even happier to read that you will stay here every time you are in the Boise area. We look forward to seeing you again soon.

I want to pass on how great the nice lady at check in was, Korrie went out of her way to make sure I had the best room available and she was right. It was a beautiful remodeled room next to pool area and was very clean and comfortable. I stay 140 plus nights a year in a hotel so this will become one of my regular spots now. Thanks Riverside and Korrie!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that Korrie was able to help you have a great stay with us. I am happy that this hotel will become one of your regular spots now. We appreciate your business.

This is a 2 level hotel. If you want quiet I suggest the upper level. I booked here because I wanted one day by the pool without kids alone before my trip home. The pool was very nice, my lower level room walked right out to it. The Sandbar located at the pool had great service and the food was good. I only stayed out for about an hour though because it was over run by kids, noise and chaos which I was just not in the mood for (it's not a bad thing, I just needed to decompress a bit). The room was nice and big, the bed was comfy and the bathtub, while dated was still big and perfect for relaxing and reading a book. The Sandbar on the river provided great music and excellent food for dinner. My only complaint was the noise. I'd stay here again though. Great location and very friendly staff.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and for taking the time to write a review. I apologize about the noise at the pool. I noted that you stayed on a summer weekend. Some of our weekends were very crowded with families and sometimes the area does get a bit chaotic. I hope you will come back now that fall is getting here. The warm days are a perfect time to lounge with a book or relax by the pool without the activity and noise of the summer. I hope we see you again soon.

Excellent breakfast. Carri, our transportation van driver, was very accommodating. Great staff and service. Also, great pool and entertainment. We'll definitely stay at this hotel on our next visit to Boise.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I am so happy to learn that you will stay with us again. We will continue to do everything we can to make sure you enjoy yourself at The Riverside.

I stay at a lot of Best Western hotels for business and this is definitely one of the nicest ones that I have stayed in. The property is beautiful and if you have the chance to get a balcony room I would definitely suggest that option. The view of the Boise River is beautiful and sitting on the balcony is very relaxing after a long day. If you have time to venture down the path there are several options to get some food and there is a wonderful wine bar right next door. I also met up with co-workers at the Sandbar right on the property and listened to some great music. It was a great experience for sure and I highly recommend the hotel!

He had free cookies and water and was also super friendly and good conversation. The car ride went smoothly and showed up on time when I ordered the shuttle. I enjoy my stay every time and love talking with the shuttle guys.

We had such a great experience at the Riverside and the sandbar, the music was great the service was even better! Thank you Ismet for helping escort our party via golf cart, he showed us around the hotel and we can't wait to come back again! Thank you Ismet and sandbar for a great experience!

I would like to thank one of your transportation drivers. Ismet made us feel at home when he picked us up last night. He was very professional and polite. I would not hesitate to refer him to family and friends.

I received a ride from Ismet. He was very professional and pleasant. The conversation was great! From pick up to drop off every thing was perfect. I thought I would never say I enjoyed being stuck in traffic. I was wrong the time flew by. Thank you Ismet!

Ismet drove me to the airport safely and efficiently. He was very courteous, kind and friendly. Wonderful stay. Thank you!! Thank Boise Riverside Hotel for providing me Ismet. I will be back to visit because of him.

I am an event planner for a local company, and we just had a conference at the Riverside for about 300 women. It was a very involved event with many complicated details. Every member of the Riverside staff that I worked with or encountered not only made pulling it all off easier, but enjoyable. Somehow they have managed to build a team of some of the most pleasant people I've ever worked with. Charles and Belinda patiently walked us through planning and execution. As the inevitable issues with these events came up during the week, we were always quickly and cheerfully helped by Christina, Donovan, Kyle, Jonathan, Madi, John, Max, Korrie, Chelsy, and countless others on the banquet staff, front desk, and through out the hotel. Chef put together beautiful food for us, and from the breakfast buffet to our evening parties, every Riverside staff member was polite and helpful. The location and grounds are just beautiful, and in our ending survey, our guests all said they couldn't imagine that event taking place anywhere else. I'd say that's a win. We'll be back next year! Thanks so much to you all!

Last week was my first trip to Boise, from checking in with Esta who was so helpful with offering different ideas of activities to do while my son was at his sales meetings. Without exception every staff member that I interacted with was so nice and helpful. The location on the Greenbelt was so beautiful, from renting a bike to explore a little bit and going from a nice walk along the greenbelt and watching people surf on the Boise River is something that you don't see everyday, they were amazing and seemed that they were having so much fun. I'm in agreement with others that have commented on the breakfast being the best. If I'm ever back in Boise I would most diffidently stay here again.

We were only in town for a night to see a concert. Check in was a breeze and we were treated like royalty. The room was updated and had everything we needed. The bed was very comfortable. Breakfast was amazing. The food items were top notch quality and the employees were friendly and gave great service. We asked for a late checkout so we could enjoy the pool and courtyard. We wish we had more time to enjoy all the amenities this hotel had to offer. We will definitely be back and next time we will stay longer.

Ismet gave my friends and I a ride to the airport, and he is such a kind, empathetic gentlemen. While I was staying at the Riverside, I was sick and the chef made me oatmeal even though it was night time. They accommodated all my needs.

We came to town with no reservations. I looked up Best Western Hotels and found this one. The description sounded really nice. We decided to swing by the place to see what it looked like before committing to stay. From the parking lot it looked okay. We decided to stay one night to check it out. We ended up staying 3 nights. We had a balcony room with the river view. Well worth it. I loved that it was along the green belt and we could take nice walks. The music at the Sandbar was good, along with the food. There was giant checkers and chess by the pool. If we come to Boise again we would definitely stay here again.

The staff was very friendly and helpful. The rooms were clean and modern. The shuttle was prompt and clean and the driver was very pleasant. The entire place was clean, warm and inviting, from the conference halls, to the restaurant/bars, to the pool and outside areas. Really nice place!

I just returned from a seminar held at The Riverside Hotel. This Hotel bent over backwards to accommodate our needs!! They helped us with shuttles to the airport, to town and if available anywhere within reason! this was by far the best breakfast buffet that was included with your room, that I have ever had. Very kind staff, and a shout out to Joan at the front desk for her special attention. The hotel is very clean and comfortable.This is a family own business, and that is how they make you feel!!!

We really enjoyed our stay here. It is connected to lovely parkway along the Boise River, perfect for strolling, watching paddle boarders and more. Our room was excellent; comfy beds, well appointed, and clean. Quiet air-conditioning. Good restaurants--try the Idaho brown butter trout!-- and a terrific breakfast included in the room price.

The Riverside shines in many aspects--its location on the gorgeous Boise River; its beautifully stylish updated fixtures, restaurants, conference areas, and outdoor gathering areas; its live, soulful music every single day... but, even more than all of these things at which it excels, The Riverside's customer service is simply unbeatable. On this particular stay, I had made a fairly large mistake in booking, which led to a last-second circus of phone calls and room-moving and problem-solving. TaeLynn at the front desk was stunningly gracious and accommodating through the entire experience. She solved my every problem with a smile and total sincerity, never once making me feel like a nuisance (even though I absolutely was). I also experienced top-notch service and work ethic from some of the hotel staff helping with our event. Donovan's can-do attitude and quick-witted problem solving made setting up our event a total breeze. A couple of his guys, Max and Kyle, were remarkably hard-working and professional, and were able to help us with several diverse projects. All three of these employees were a total pleasure to work with. I can't recommend The Riverside highly enough--their people, grounds, food, music, all of it. Do yourself a favor and book a room.. you'll be so happy you did.

What excellent place to stay! Everyone was so courteous and friendly. Especially the shuttle driver Ismet, who was very professional and respectful! I will definitely be back! Thank you riverside hotel!

Had lunch and adult beverages at the sandbar restaurant. Malia was our waitress and she did an excellent job. Very kind and personable. The atmosphere was great. Love spending time by the Boise River.

The Riverside is an amazing place to stay with great accommodations, friendly staff, and tasty food. I think I could spend all weekend hanging around the sandbar and not get bored. This place is rocking! Also they have bike rentals and an amazing shuttle service. Ismet gave us multiple rides and every time he was willing to go above and beyond to help get us where we needed and back. He is hilarious with great stories. The riverside is the place to stay in Boise.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I absolutely think you should hang around the Sandbar all weekend. Why not? Oh, but wait, if you were only at the Sandbar, you probably wouldn't get to see Ismet so you might need to take a shuttle or rent a bike and let Ismet help with that. Otherwise, hang out at the Sandbar and enjoy the food, drinks and music!

Front desk staff seemingly unsmiling and seemingly bothered by our presence. Otherwise, a good place along the river to relax and enjoy music with dinner outside. Upon inquiring, Nancy, a long-time employee at the bar, was VERY helpful in naming names of nearby places. The last place she mentioned was in-house, and we stayed and were very glad that we did. Breakfast next morning was very good, with made-to-order eggs and full selection of fruits and yogurts. Overall, we would stay here again.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I am sorry that we did not live up to your expectations at the front desk. Most of our staff takes pride in their customer service but perhaps we have a few people who need a reminder about The Riverside way. Thank you for pointing that out so we can improve. I am goad that you found the other aspects of your stay to be good. I agree, Nancy is one of the sweetest ladies I have ever met. She really cares about her guests and I am glad she was able to help you. I am happy to hear that you would stay again. We will continue to train the staff in hospitality and try to improve our service so please let us know how we are doing when you return.

Ismet was the hotel shuttle driver. He picked us up at the airport and treated us with the most respect and kindness! He took me to the grocery store that night and the next day drove us to the drop off to float down the river and then picked us up when we were done. He always picked us up with a smile and good conversation! He is an asset to the hotel. The restaurant service was so much better this time and the rooms clean! Housekeeping was quick each morning in cleaning our room. We stayed in a king suite with a jacuzzi tub and even though you can tell it was an older room it was still a nice room! The front desk was amazing - all the staff was professional. We always stay at the Riverside and we have seen it gone through a lot of changes through the years with different company names and management. This by far is the best team!! Keep it up!! Can't wait to see you next year!!! Please keep it under Best Western and please keep this management team and employees!! Thank you!!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your loyalty over the years. We really appreciate our return guests. I am so happy that you noticed our improvements. We have many more planned so I hope you will like what you see when you come back next year. Ismet and the rest of the staff will be here to welcome you.

Checked out this morning and there was a disgruntled guest in front of me. Tatiana handled it with such grace and professionalism. When it was my turn, she was just so ama6, professional, and a delight. She really has what it takes to be a hotelier! Thank you Tatiana and I wish the best.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for taking time to write a review. You made Tatiana's day! I hope we will see you back again soon.

I recently spent a total of three nights here: two nights one week and an additional night the following week. (Ironically, I was in the same room both times.) This hotel is in a lovely location that's convenient to major highways; I'm not from the area and had no trouble finding it. My room was very spacious, nicely decorated, and well-equipped. The breakfast buffet was excellent and consisted of a wide variety of items including made-to-order omelets. During both stays, I received very friendly and efficient service. I would certainly recommend the Riverside Hotel to those in need of quality accommodations in the Boise area..

Ismet drove me to dinner downtown Boise and then picked me up with my luggage to bring me to the airport. He was extremely helpful and made my last day in Boise enjoyable. I really appreciated it. Thanks!

We have stayed twice and both times we had an excellent stay. The location is great right on the greenway next to the river. The room is clean, comfortable and spacious. WIFI works very well. Breakfast buffet is excellent.

Greeting at check in by Joan was friendly and efficient, room was immaculate and bed was comfy with nice bedding. The Outdoor Sandbar restaurant is fun with really good food. Jason the bartender was friendly with great drink recommendations. All in all a perfect stay.

I was staying at the Riverside Hotel for a conference and had such a fabulous time! The room was gorgeous and had everything I need. Korrie H was very accommodating and always assisted with a smile :) I would definitely stay here again.

So it's really hot in Boise right now. we're sitting by the pool and the only person that paid attention to it was Caleb he was awesome he came back to make sure we were taking care of. I suggest you promote him

Although we weren't staying overnight in Boise, we wanted to rent bikes to enjoy the Boise Greenbelt. The hotel is located directly on the trail and seems like a great place to stay. The public areas are very inviting and they host live local music almost daily. Bike rental is reasonably priced ($5/hour) & available to anyone. Bikes are standard, solid cruisers. We enjoyed a lovely ride, and when we had trouble (got a flat tire, could happen anywhere), the van driver Eric rescued us and the night manager Donovan apologized for our troubles and didn't even charge us for the rentals! They made us feel like valued guests and gave excellent customer service - all of the staff members we met were super-nice. We definitely recommend their fine hotel to anyone!

Everytime I stay with you I always get the greatest service. Korrie goes out of her way to make my stay amazing whether she is driving the shuttle or behind the desk she always goes above and beyond and makes my stay amazing. Thank you!

Stayed here with family and the kids loved the pool! Madi took great care of our top kids that needed extra attention! The atmosphere is fun and the having a beer while watching the kids swim was really great! Right on the river walk, room was clean with Bath and Body works soaps, and easy to accent. All around, great trip and would absolutely stay again!

My wife and I stayed here while we were visiting family, and everything about this hotel was amazing! The food, the staff, the environment. Some people that stuck out to us specifically were Donavan, and Lori they helped make our check in process fast and easy. Madi out at the pool was friendly, and Cecily was prompt to greet us asking if we wanted drinks. Overall our stay was awesome and we we're so pleased with everything. We will definitely be back and we plan to tell all of our friends!

I stayed at this hotel and I truly felt like I was at home the staff was wonderful but one employee was just absolutely AMAZING. Ismet was the best he truly helped and mad me feel comfortable I appreciate him very much he's a wonderful employee!!!

Great quite place located with restaurants, pool and other nice views, close promixty to downtown and airport. Ismet was awesome shuttle driver and so very helpful. Staff was all kind, rooms were clean.

Not only is Ismet a great driver but he was on time and very polite. Ismet went above and beyond on offering me ideas, locations, and local entertainment. Overall Ismet was the most talkative and had the best customer service I have ever experienced.

The staff was very friendly. Ismet knew all the local spots and got us there safe and sound. The hotel needs some updating but the staff makes up for this. Cindy had all the great drinks and specials.

Riverside hotel was amazing, first time staying and would come back again. I would like to give a big shout out to the 3 shuttle drivers Ismet,Cory,and Jonathan, Virginia, and Caleb at the pool side, and John front desk. You all made our stay very fun and exciting. Also thanks for your yummy cookies!!!! JaNel

Wonderful experience and atmosphere! Everyone very friendly and helpful. Zak at the pool was especially kind. He made sure we had dry towels and he helped me move our items from a sunny area to a table with an umbrella so that my 3 kids were in the shade. Even tossed them a blow-up beach ball so they could play in the pool. Top notch!

Caleb was extremely considerate as a host at the Riverside hotel Sandbar at poolside, he continually checked back to ensure we were taken care of and had everything we asked for. I have never been treated so well at a hotel. Thank you Riverside for employing such responsible personnel

We've came here 3 times and this go round has so far been amazing. Our pool guy Caleb assisted helping us with the tables, umbrellas and making sure we were relaxed. He helped getting us food and drinks service. These are reasons why we love to come back besides the awesome pool.

Loved the great service from Caleb out at the SandBar, he helped us with a table to accommodate 9, he helped us pull a table and umbrella over. Best salt water pool ever. We visit every year because we are never ever disappointed. I recommend this to families for a great weekend.

As stated, the staff are all entirely friendly, the rooms are clean and tidy. The shuttle driver I had, Jonathan, was more than happy to point out the sites Boise had to offer. The internet, if it's important to your trip, is fairly fast as well. The showers aren't weak, the bathrooms are especially clean, and the beds are comfortable. All in all, a lovely stay.

I stayed here one night at the end of June 2018 while I was in town for my daughter's rugby tournament. My first impression of The Riverside Hotel wasn't bad. It appeared to be a nice enough hotel. The front desk clerk wasn't overly friendly. After driving nine hours and spending all day in the sun watching rugby, I'm sure I looked a little worse for wear. Still. I got to my room, turned up the AC and got in the shower. The bathroom looks like it was only partially updated. Fine, I'm not super picky as long as it's clean. The water temperature would not hold steady. So I had a tepid/scalding hot shower. Felt great on my sunburn. The bed and pillows were really comfy. No complaints there. My room had a nice view of the river, too, with a little balcony. The next morning, I went down for breakfast, planning on coming back to my room afterward to shower, get ready, and check out. I waited about 20 minutes to be seated, and then ate. Breakfast was pretty good and was included with my room. When I arrived back at my room, the door wouldn't unlock. Thinking maybe there was something wrong with my key, I asked a maid to see if hers would work. Nope. She advised me to go down to the front desk. I walked back to the lobby, asked for help at the front desk, then went back and waited in the hall by my door. Long story short, the lock on my door had broken. No one was able to open the door. While all this is going on, I was missing the entire reason for my trip - my daughter's rugby tournament. The guy who was helping with the door was very nice and told me to go ahead and leave while they got the door open. So, I left, without brushing my teeth, taking a shower, or changing my clothes, no sunscreen, no hat, etc. I had to go buy a bunch of stuff at Fred Meyer that I needed for the day, to replace the stuff that was currently locked in my room. I get that these things happen, but I think it was handled poorly. I believe I should've been refunded for my night's stay, or at the very least given a discount. It caused me a huge amount of hassle in both time and money and most importantly, I missed part of the entire reason for my nine hour drive trip. All the manager would offer, though, was a gift certificate for a free night's stay, which does me zero good, since I have no plans to be in Boise again any time soon.

Had such a great experience at The Riverside Hotel. Great service and hospitality was especially shown by an employee named Ismet! I will definitely recommend this hotel to anyone looking to visit Boise!

Look for a man named Ismet greatest guest services beyond compare he made our day better and I hope he will make yours better to. By far the best part of our stay was meeting that man. The food was outstanding

My wife and I have travelled between Florida and Washington numerous times during the last 2 years. Although we belong to the the various hotel membership groups, we always make it a point to stay at the Riverside (which we will be doing tomorrow night) After a long car ride, it is great to relax and enjoy the lounge and bar, and have a nice dinner in the restaurant, ( ask for Lishu to be your server, she is great...., personable and efficient!) The rooms are quiet, and the free breakfast in the morning is one of the best that we have experienced in all of our traveling! Highly recommend the Riverside!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your kind review and thank you for being a loyal guest of The Riverside. I am glad that you will be staying with us tomorrow. Lishu is working tomorrow night so I hope you will be able to stop in and have dinner.

We stayed at your hotel last weekend to enjoy the pool and then see a concert at the Morrison Center. We called the desk for a taxi and was told Corrie the shuttle driver could take us over and pick us up. What a nice surprise, upon dropping us off we decided and on pickup spot. Sounded like Corrie did this with every passenger. After the concert, pickup worked perfect for us. But another group was MIA, Corrie was driving around trying to find them. She was truly concerned about us being in the shuttle and the poor group that didn't go to their pickup spot. Corrie is a gem!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that we were able to get you to your destination and back home to the hotel. Corrie does do a good job of taking care of the guests. I hope you enjoyed the performance and I hope you will come back to see us soon.

The hotel is right on the river where you can rent bikes into town. The hotel driver Ismet is awesome he picked us up within 5 mins of calling and gave us a tour of the town while he was driving us back to the hotel after visiting the downtown area. This hotel is great and the staff especially the hotel driver Ismet is awesome.

My stay began with a friendly and knowledgeable shuttle driver ( Korrie H) who brought me from the airport to the hotel. Korrie then helped at the front desk to get my room quickly. The breakfast was a great addition.

I was there on a recent visit and had Ismet as a driver .He was absolutely exceptional!,I've never written a review about a van driver but he certainly stood out. I travel a lot and he certainly went out of his way to ensure that I was well taken care he entertained me during my ride Ismet is the most memorable driver I've ever met just wanted to drop a note about my great experience. Will Baker

This place is really nice. We got a room on the 2nd floor with a balcony overlooking the river which is just a few yards away. Amber, at the front desk, checked us in and she was delightful and helpful and patient. The green belt pathway is right next to hotel. Also, I am diggin' their lounge/couchy thing in the room...very comfortable.

The Riverside hotel has a lot of charm and the staff are very friendly! The outside leaves a bit to be desired, but the rooms and lobby are very nice. The hotel is kept clean and has all amenities for a longer stay.

This hotel sits along the Boise bike path and Boise River; beautiful and serene setting. Location of hotel was convenient; near downtown, 15-20 min from airport, and close to our family that lives in Boise. Our room had a balcony overlooking the river; balcony was spacious with comfortable chairs. The hotel rents bicycles, which allowed us to take full advantage of the bike path and other recreational opportunities. Bikes were one speed cruisers and well-maintained. Tatyana at front desk greeted us warmly and gave us great info about the facility, the onsite restaurant options, and tips for navigating the sprawling property. Spent a day at the pool; family friendly and a wonderful and helpful staff. Food and drink service is available at the pool. Also, life sized chess board was a bonus; great fun. Grounds and landscaping were beautiful. Pool was great. Only complaint is the piped in music; too loud and staff at pool unable to control it. Room was spacious and clean, parking close and convenient. Also, chairs in the room were comfortable (a rare find in hotels), and the bathroom design was convenient. I will be staying here again.

I want to sing the praises of Jonathan, who drove me around Boise today. I asked Jonathan what I should see in Boise while I was here for the OR-ID United Methodist Church Annual Conference, and he gave me a great review of where to go, and what to do in Boise. I had a great time at the Boise Art Museum, as well as the ID Black History Museum and other parts of the park. Jonathan then picked me up, and the conversation continued. How fun! Bravo, Jonathan! You made this day a joy!

This was such a great place to stay. Just a few minute car ride to downtown. They provide free shuttle service which was what we used. Very nice shuttle driver. The front desk gals were so kind. They were very accommodating. I spoke to Hailey on the phone and had certain preferences about my room. Although she didn't guarantee it, she made it happen along with TaeLynn who helped me out at check in and check out. The pool is wonderful for families. They have a grassy area with a firepit that is very cozy. The reason I didnt give 5 stars is because the rooms were a little old and not exquisitely clean. But for the price, it was worth it.

I loved my stay at The Riverside Hotel. I was there for 4 days for a conference and the hotel was amazing! The staff at the lounge was so helpful and kind. The shuttle driver, Ismet, was beyond amazing. He was so friendly and went above and beyond to make the shuttle experience enjoyable. I was thoroughly impressed! Thank you! :)

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and writing a review. I am so glad that you found the staff to be helpful and I am not surprised you thought Ismet was beyond amazing. I get that comment a lot. I hope we will see you back soon.

Jennifer Schmidt & Belinda Unger assisted me with a conference and went above and beyond in every way possible! Angelina & Jessica served us lunch in the Sandbar & were very accommodating & friendly. Rachel passed through the event lobby & saw I was alone at the registration table and offered to bring me ice water, I didn't even ask! Housekeeping staff made sure the room was vacuumed & tidy (I was I could remember her name...she's been there over 20 years & that says a lot!)

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am happy that you enjoyed your time with us at The Riverside. I agree that out conference staff is very helpful. We host a lot of conferences and meetings at The Riverside so the staff is prepared to help take the stress out of meeting planning. I am glad that it worked for you and I hope you will think of us the next time you have a conference to plan.

We didn't stay at the hotel but ate lunch at the Sand Bar. Haley was our server and she was a pleasure to talk to, professional, and very personable. We hope to get her as our server next time we eat there :)

Comfortable beds and clean room. Outstanding complimentary breakfast. Kids had a ball at the pool. Madi waited on us most of the night and was outstanding! We have stayed here multiple times and will be back.

I really enjoyed the service, the people, the Sand Bar Restaurant on the Boise River. I truly loved the hotel shuttle service. Both times that I used the shuttle service, I had the pleasure of being driven by Ismet. He was a wonderful, vivacious and very accommodating person. I spent 3 nights and four days. I have nothing to complain about. Everyone was very friendly, and I stayed there most of the time as I was attending a business conference. My room was nice, and there were plenty of accommodations to fit my needs. I loved eating at the two restaurants. I would recommend this Hotel for their friendliness, price, and accommodations.

My friend and I enjoyed a delicious lunch at the Sand Bar today. We were seated immediately and Julia our waitress was very attentive. The view of the river was terrific, and the quiet and the shade-covered patio was perfect for taking a mid-day break from work.

I have been lodging at the Riverside Hotel for the past 3 years and never had any problem. Needless to say that the price is always fair and the accommodations exceed expectations by far . Delicious breakfast is always included, giant swimming pool, spacious rooms, gym, two restaurants, and two live music venues. Front desk is always nice and friendly. Thank you Korrie#

What a wonderful place to stay. The hospitality staff are so great! The front desk (Hailey) was so helpful and pleasant; my first shuttle driver (Korrie) was so much fun and so delightful to travel with... she went to the active downtown spots on the way to the hotel at my request to show me around a little... loved that!! Shuttle driver (Izzy - Ismal) was so great! I enjoyed visiting with him as he dropped me and a friend downtown to see the sights... so great! Our first night there we ate (late) at the restaurant in the lobby and the food was amazing... I had a chicken sandwich that may be the best ever... kudos to the chef (Josh) and to our waitress (Brittany)! I was there for a conference and the buffet wait staff was wonderful as were the people clearing dishes and glasses during classes. I was so impressed. The rooms are great! I love my room and would love to stay in this very room again. Thank you Riverside Hotel for a very pleasant and memorable experience!

Visited town, stayed at Riverside hotel, Boise. Nice place, friendly staff. Enjoyed music and food at the Sand Bar. Our server was Brianna and she was very prompt helpful and friendly....Thanks for helping us have an enjoyable night.

The Riverside Hotel is like a vacation destination in it's own right! Conveniently situated on the Greenbelt (they have bikes to borrow) between a lovely wine bar and Joe's Crab Shack, what's not to love?! The pool area and all of the amenities such as the fitness area and the sand bar with live music are fabulous. The breakfast buffet was fancy and delicious, but the staff are truly the icing on the cake! Ismet the friendly shuttle driver was went out of his way and Haley at the Front Desk was just a pleasure to connect with. Thank you to the entire Riverside team for a an absolutely fabulous get away, I look forward to my next stay!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your kind review. That is exactly the impression we like to make on our guests. We want you to feel as if you are on vacation when you stay at The Riverside. I am so happy that you enjoyed many of our amenities and I am also glad you look forward to your next stay because the staff at The Riverside certainly looks forward to seeing you again.

I cannot overstate how friendly, accommodating, and yet professional the staff was at the Riverside. We had read the venue was a bit outdated and it was however: it is a beautiful throw-back to the 60s, an extra ten bucks gets you a room on the river, AND because they have a great shuttle service we ended up not having to rent a car! Did I mention it's beautiful? Not trendy beauty but slow-down and breath it in beautiful. 14 acres of riverfront property, live music and employees who made us feel welcome. Shuttle drivers Jonathan and Ishmet (sp?) were especially helpful to us as first time visitors.Thank you guys! And thanks to every employee at the Riverview.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
The title of your review is music to my ears. I am so glad that you found the staff at The Riverside to be friendly, accommodating and professional. That is certainly what we strive to do. I get many compliments on the service of Jonathan and Ismet and I am not surprised to read that they took good care of you during your stay. Please come back to see us next time you are in the area. Ismet, Jonathan and the entire staff will be here to welcome you back.

While bike riding along the Boise River, we stopped in at the Sand Bar for a couple of drinks and some lunch. Brittany waited on us and she was the BEST! She really took care of us and the drinks were superb, Ginger and Lemon Heffewisen beers and a Moscow Mule...yum! The fish and chips were great, the chips and the slaw were the BEST, a little work needed on the batter for the fish, but it still tasted great. The best part is the patio seating right along the river which is just gorgeous! The staff were all very friendly and having been to this hotel once before, I have to say it is an older hotel that has been beautifully renovated and more renovations are currently underway as well. It is very inviting and a nice quiet get-a-way place where you can relax. The Boise river runs right along the back of the hotel so you will definitely want to walk or bike along the greenbelt there. We will definitely be back and highly recommend this place!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am so glad that you enjoyed your stay with us and that you were able to utilize many of the accommodations offered at the hotel. Thank you for recommending us to others. We look forward to seeing you again soon.

The rooms are spacious, beds so comfortable with silky linens. Showers have double heads. The breakfast is free with real food! Amazing! Vegan and gluten free chooses. Fresh blackberries, rasberries, more. The pool outside is huge and the Sandlot restaurant by the river is fabulous! We love Brian the manager, he goes out of his way with a fabulous attitude. Megan made us feel at home at the pool, as well as did Harland,where we dined and spent our evenings. Jen at the Sandlot was amazing too. Stefan at the desk made us feel welcome, as did the whole staff. This is a 4 star, resort style property a mile from downtown Boise that gets my vote for Boises best!

Very nice accommodations. Friendly staff. Easy access to the greenbelt for walking and/or cycling. Close proximity to downtown and good restaurants. Enjoyed live music at the hotel bar. Thanks for the upgrade and the chocolate chip cookies!

This is my third time at Riverside, and each time I come to town now this will be my place! If you can get a forward room next to the pool it is highly recommended. There is live music every night of the week in the spring and summer Months. The Sand Bar adds allot to the outdoors feel. Where it is a gathering spot for of the local's and their families to catch a refreshment. Or some of the nice food offerings made outside the Sand Bar. The rooms are decently nice. The Suites are simply Rock N Roll! Thank you Korrie for guiding me to a fabulous room!

I have stayed at this hotel several times over the years but I believe they have improved since the last time I stayed there. First of all the staff was all super friendly and helpful. They offered to shuttle us downtown which was a nice touch. They also now include a super breakfast brunch that was amazing. Will stay there again in the summer when we can enjoy the pool.

My husband and I recently stayed at Riverside with our 2 small well behaved dogs. This is our 3rd stay there and we continue to enjoy good food onsite and excellent service in a lovely setting. Highly recommend this hotel for all, but especially those traveling with pets. Nancy, our server in the lounge was awesome!

I checked in with my SERVICE DOG and was initially put in the farthest room back on the property. they finally moved me the next day but only about 20ft closer. I have hip issues and was struggling to walk and told that those are the pet friendly rooms. I informed the staff he is not a pet and in accordance with ADA law he has access to all the rooms in the hotel. they left me all the way at the back of the property. I contacted K9s for warriors and informed the legal staff of the issue and they will be contacting the hotel.

Do yourself a favor and stay here then pass the word:clean; efficient;lively; value-plus and welcoming! The layout is well done and the free breakfast is all you could ask for. Friendly staff and well organized.

The hotel transportation was superb. The hotel is quite a long walk to downtown, but they do provide a shuttle. My shuttle driver's name was Ismet. He did a superb drop at recommneding restaurants and all round friendly guy. He was very prompt and always helpful.1

I rented a two room suite for 4 adults and 3 children. The room was beautiful and had the most wonderful jetted garden tub. There was, however, no pull out couch as listed on my reservation - I had to call for a roll away, which took quite a while to deliver. There was also only 2 coffee services in the room, despite the size. The weekend breakfast buffet was exceptional, and the service was overall very good. I will definitely return when the weather is warmer to take advantage of the lovely pool as well!

a wonderful venue for a dog show. grounds were lovely and food was good. BESNA, our housekeeper, did an excellent job cleaning the room. everyone was very friendly at the hotel and we were well taken care of.

I had Ismet pick me up from the military entrance process and he was an amazing driver with a good sense of humor would highly recommend him to anyone and everyone he surely knew how to make me laugh like crazy!

We had our annual DAV Convention and as my husband is a disabled veteran I was trying to wrestle all of our luggage myself. Korrie stepped right up and helped out. Thank you Korrie you are an asset to The Riverside hotel.

We had an amazing time at The Riverside! Brittany was our server while we spent nearly the entire day at the pool and she is incredible!! In fact, all of the poolside staff was superb -- very attentive, gracious and kind. We'll definitely be back.

We had such an amazing time at The Riverside Hotel in Boise, Idaho! Not only was our stay in the hotel wonderful, but our poolside hangs were top notch. Brittany was awesome!!! We'll def be back again!

This hotel always has wonderful rooms with the most comfortable beds and pillows. The breakfast is super awesome and everything is always clean and nice. Super convenient location and we love the out door courtyard/pool/hot tub.

I was in Boise for a dog show at the hotel showing German Shorthair Pointers. Ismet gave a ride to and from the airport. He did a wonderful job! Nice conversation. The hotel was beautiful all around and the customer service was wonderful!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am so glad that you enjoyed the hotel. I agree, Ismet is never at a loss for words and he does do a great job. I hope you will come back to see us again soon.

We stopped here for one night at the end of a 3 week road trip. I tried to book a room more than once earlier in the day on my phone through the Best Western site and received errors. I thought we didn't have a reservation because of those error messages, but in fact we had multiple reservations. A couple of hours after checking in Korrie called our room to say she had noticed our extra reservations and was cancelling them so we wouldn't be charged for more than one room/reservation. I really appreciate the fact that she was proactive in determining there was a problem and resolving it in order to prevent a bigger issue later. The bed was very comfortable, the omelets made to order at breakfast were wonderful, and the walk along the river after a long day of driving was refreshing. We will be back next time we stay in Boise.

From the moment I walked in the staff at this convenient and comfortable hotel made me feel like family. The rooms were clean, comfortable and had a wonderful easy chair. The daily breakfast was delicious and the wait staff (Annie) was exceptional! Rent one of their bikes for a ride along the river or make plans to attend a concert in the Saphire room - awesome venue and great artists!!! Can't wait to return!

We have put on a conference at this hotel for the last 15+ years. This year was the best. The food has been upgraded and they took special steps to make this year special. The weather was beautiful so they moved lunch outside for 220 people, it was impressive.

My overall experience this trip was good as my rating reflects, however, this is a tale of how one bad apple can spoil the bunch. I am a life long hospitality career professional. I do recommend this property and I want the management team to be aware of opportunities to improve. POSITIVE - I stay at this location several times a year for business. The new lobby and portico entrance look great. The rooms are currently being updated and that will be nice to see. Room service is available and the television has plenty of choices for anyone. Free wifi and comfortable work station with extra plugs for computer work in the room. Service can be off at times, but there are mostly good employees that care about guest experience. The front desk is always professional and accommodating. One of my favorite things about staying here is the breakfast buffet...especially the Riverside Bacon (basically candied). I have had Annie as my server several times and she is always attentive and fun to see. Housekeeping is friendly and efficient- always greeting you when you pass by. NEGATIVE- Beware the "cook" named Grant, whom the hotel has misguidedly chosen to hire and for some reason put in a position where he has contact with customers. They stationed him making omelettes out front for breakfast. He has terrible demeanor with guests and grunts more than he speaks. His appearance was filthy with debris all over his uniform. I heard other customers commenting about him as well. I asked a server if he was having a bad day and they said this was standard behavior for Grant and they regularly hear about his attitude. They have to deal with it on a regular basis themselves, so i felt obligated to mention this in a review for their sake. Management should drop this problem employee before he drags the Riverside team down with him. You are only as strong as your weakest link...and this guy is WEAK!

Our company holds an All Sales Meeting every 3 years in the Boise area. We have our sales people from the USA and Canada come in for 1 week of meetings and it's a really busy, full packed week for all of us. We held this conference with the Riverside hotel in 2008 and came back 10 years later to do it again. We were more than pleased with the entire process from booking the event with Jennifer, working with Belinda for the meeting space and catering, Ryan with the AV company PSAV, and Chelsea and Cameron for our on site support for our meetings. Everything went on without a hitch. The hotel rooms were great, everyone loved their room!! The food was Awesome from the breaks to the lunches and the Wonderful welcome reception we had on the first night with our private bar and appetizers. Everyone on the banquet staff did a terrific job and made every participant feel welcome. the people at check in were Great, the lobby bar was fun and the bartender was really great as well. Things could not have gone better, the hotel bends over backwards to make everything perfect. We had a ton of last minute changes to both hotel rooms and our program and the ladies didn't even flinch, they just rolled with the punches and it worked out perfectly. I'd like to recommend this is the Best hotel to have meetings in the Boise area. The price is really fair for absolutely everything and you won't have a better experience then this. We will definitely be returning in a couple of years, thank you to all the great people that we encountered over the last 4 days, you made my job much easier:)

We came from Virginia Beach to stay here in order to buy a house. Four mornings in a row we've been awakened by construction downstairs. The construction workers obviously like to bring their dogs to work with them. This is absolutely unreal. We have complained but they seem to think for making everything up. If they could just send some stuff here in the morning they might realize that we are not making it up. Strangely, the only time they're doing the work is it about five to 8 o'clock in the morning and then they're gone for the rest of the day! Here's Johnny? This will obviously be our very last stay here.

Once again, an excellent stay at the Riverside Hotel. It is now a BW property. However, do not let that fool you, the service and my room was top notch. Joan at the front desk provided me with exceptional service and made me feel really at home. This is the best place to stay in Boise. It is right on the river, extremely close to a new park. and a great place to exercise and take a long walk. Soon the Sandbar outside bar will be open. I cannot wait for the afternoon music. I am also looking forward to fishing the Boise River this summer. This is the place to stay. You will not regret it.

my coworkers and I stayed at this hotel during a conference and it was great! Ismet was our driver for 2 different occasions and he did a fantastic job! friendly, funny and outgoing. I hope he gets a raise!

Riverside has excellent facilities for an event. The staff are kind, helpful, organized and flexible. The food and service catered for our evening event was perfect and priced reasonably within our budget.

We had an event with a live auction, dinner,and many displays. The staff was amazing. Belinda Unger is the sales person to work with. She is kind, professional and is amazingly responsive. Cameron Lechems was amazing to work with- what a great accomodating host. The staff at the event Lishv, Terri, Angel, Jade, Laura, Linda, Narena, Brandon and Katelin were amazing. We would recommend the Riverside for any event. They were amazing!!

I have nothing but good things to say about this hotel. It isn't real pretty from the outside, but they have worked to update the inside. The staff is some of the nicest and well trained staff you'll find at any hotel. The staff worked hard to help out and suggest places to go and eat. I was at this hotel for three nights and four days for a conference. The wi-fi worked very well (and was free) so I could get work done while I was at the conference. The best part about this hotel was the free shuttle. The staff took groups of people at this conference to where we needed and it was a lifesaver! We appreciated all they did, every single driver was awesome!! They have a free shuttle from the airport too that was there in 10 to 15 minutes after I called. Super nice and accommodating drivers, I had three different drivers and all of them worked so hard to help you get to where you wanted to go. I stayed here in April 2018. The hotel decor is average, but the rooms are huge and everything about this hotel was very good. They had live music most days and quite a few nice surprises I don't normally see at a hotel. This place is about 5 minutes via the shuttle to downtown and there is a ton to do downtown. Despite it being an older hotel, I would stay here again in a heartbeat. The riverfront trail is a great amenity and essentially right by the hotel. Thank you Riverside staff for a memorable stay!!

We stayed at the Riverside for 5 days while we explored the Boise area. We found the hotel to be just perfect with excellent attentive staff. The room was very comfortable and clean. We really enjoyed the breakfast buffet each morning with an amazing selection to choose from! We will definitely be coming back to the Riverside!

Karrie the manager upgraded us because we had been on the road helping an Aunt from Twin Falls to Boise as we came out from Portland to help. In return karrie H helped us with a Jacuzzi room. Thank you RiverSide Hotel!

I was treated very well and helped during check in. This was the first time I have had pets with me here and Korrie H. Was very helpful and friendly. The rooms are nice and the upgrades are a nice addition to the property. The hotel is right on the Boise. River, a great location.

I was in town for a conference. I was extremely impressed with the convenience of this hotel; everywhere else I've been doesn't meet this bar! The hotel shuttle takes away the need to call a taxi or get an uber, the hotel shuttle will pick you up from the airport which is ~10 minutes away and even take you back there. If you want to go anywhere in downtown, they can drop you off and pick you up as well which saves so much money! Specifically, Izmet was the shuttle driver I had and he was very kind, a great conversationalist and a big help! Their hotel is very clean and kept, the rooms are nicely decorated and spacious as well. Will definitely book here when I'm back in Boise!

I have held 2 conferences with The Riverside Hotel within a week. The first one was last week and it was the second year that I have held this specific conference at the Riverside Hotel. I cannot say enough about Jennifer and Belinda... even though there are many events going on at the same time; they make me feel like my event is the most important. They even brought me their world famous cookies when I was running low on energy! They ensured that everything is the way I wanted it, made recommendations when I was stuck on what to do and were very flexible since I had a tendency to change my mind. The catering staff was amazing and there is not enough words to express my gratitude for their service during the conference. David ensured that the rooms were set beautifully and that the food was delivered on time. He even threw in flowers to make our tables for our reception was stunning. And the new chef was amazing – great tasting and plentiful! The catering staff went above and beyond - Cameron, Donna, Stacy, Emilee, Rochelle, Danielle, and Angel make an awesome team. I loved how they made sure that all of my attendees were welcomed, fed and treated like family at a dinner party. Thank you to all of the staff at the Riverside for helping me pull-off an awesome event for more than 300 people over 3 days! I am a success because you all made me look good! The second conference was today for about 100 people. Compared to last week, this one was a walk in the park. Jennifer and Belinda made it perfect again. Cameron, Dreemi, and Terri made sure that the food was delicious and served hot even though we were 30 minutes late into lunch. I even saw David running around and he stopped to say hello and checked on me. If you are looking for a place to have your next event, look no farther. The parking is free, the rooms are very comfortable and nice, the food is delicious, the location is right next to the river and there are many conference room sizes to fit your needs from 10 to 300+ people. Just so you know, I am already planning my conferences for 2019! Lastly, I want to also say that Jon and his PSAV team were amazing and ensured all of our audio visual needs were met. They constantly kept checking on us to ensure there were no problems throughout the day. In addition, they went above and beyond to make sure we had all the equipment we needed and ensured that we were not being charged for items we did not use.

I called to see if they could accommodate a group of maybe 30 ladies for a Bridal shower. They did and then went above and beyond. They gave us a private room, had flowers on the table, let us bring more flowers and cupcakes in, let us decorate, brought in a private mimosa bar for us. The buffet was great, plenty of options and everyone was shocked the mimosas were included (bottomless) and the price was so great. The bride to be was very happy and pleasantly surprised by the room, flowers, drink and food. Brittany took immaculate care of us and accommodated out every request. It was the perfect party for our Bride to Be. Thanks again Brittany!

I have attended business events at the beautiful Riverside Hotel and always had a great experience, but had never stayed for fun & relaxation before this weekend. What a perfect place to come and stay if you're in search of a relaxing weekend where you'll be treated well, fed well and surrounded by lovely and beautiful amenities. I live on the other side of the Treasure Valley and had a friend fly into town and we decided to take advantage of the Spring Showers promotion at the Riverside and enjoy a weekend "staycation" - from the moment we arrived we knew it was a great decision. We were treated so well at check-in by Steffan, so professional, kind and knowledgeable. When we needed a few things worked out, the night manager, Donavan went to the ends of the earth to make sure we had what we needed. When we ran into him at dinner that night, he helped us again! It was clear that he also has great respect for all of the other staff at the hotel, and that everyone works together wonderfully to make sure that guests have a great experience. We had a delicious dinner at the restaurant inside the hotel and were treated like old friends by our server, Lishu. There was live music playing and the atmosphere felt very special and resort-like. After the first night, we decided we needed to stay another night. We had a gorgeous river-view room and the beds and bedding were lush and comfortable. Our room was spacious, lush and stylish. The buffet breakfast on Sunday morning was OUT OF THIS WORLD and included with our room! We enjoyed fresh crepes, prime rib, fruits of all kinds and couldn't begin to taste everything offered. It was a beautiful display and everything was fresh and delicious. It felt like over-the-top amazingness, we weren't expecting it to be so fabulous. Our breakfast server, Patti, made our day with her friendliness, kindness and helpfulness. I would highly recommend an experience at the Riverside Hotel. Whether for business or pleasure, the staff and amenities will knock your socks off. The views and surrounding areas are the best in the valley... no other hotel has so much space spanning the river and greenbelt and it really makes a difference. It feels like an in-city resort, surrounded by beautiful nature but close to everything. Words fall short when describing this very special property and hotel. Go!!! You won't regret it!

I came for Easter Sunday with my family. This year I am going to college anyways Donna was our waitress and she was really cool. My little brother really enjoyed going to the Easter egg hunt. He's slightly autistic and has a really hard time picking anything besides his favorite color. Sam and Jon helped him find yellow eggs and Terri cheered him on. Really cool and Donna even chatted with him and she's was totally nice and respectful even when she was super busy. Glad we could get one more family hurrah before college!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for joining us for Easter Brunch. I am so happy that you and your brother enjoyed the brunch and the Easter Egg Hunt. This has been one of my favorite traditions for many years. Dona is always a good waitress and a nice person. I am happy that the bunnies assistants were able to help to make the day special for your brother. That makes me smile. We are currently taking reservations for Mother's Day if you want to treat Mom.

I can't say enough good things about this hotel and the staff. My family stayed here for a funeral and we felt welcomed from the moment we walked in the door. Korrie (front desk) was very kind and accommodating as we checked in. She made sure we had everything we needed and even gave us cookies! The next morning, the front desk staff made sure we knew about the shuttle to the airport as well since some of us were traveling. The breakfast was amazing! Annie was our server and she made sure we were completely taken care of. If the buffet didn't have something we wanted, they made it for us. The live music in the lobby was also very nice. There was plenty of room for my family to gather, either in the rooms or in the spacious lobby. While this was not a fun visit for us to Boise, the hotel staff made our stay very pleasant and we felt well-taken care of.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I am so sorry for your loss. I am glad that the hotel staff was able to make a difficult trip a bit more pleasant. I hope you will be able to come back to visit again under more pleasant circumstances.

Went to the riverside for the Easter brunch. Had loads of fun! Sam, Terri, and Jon did an awesome job at hiding the eggs and making the experience awesome for my little sister. She had a lot of fun talking with Sam about dresses and fairies. And it was an all around good experience. Angel was out waiter and he was awesome. Really fast and made sure we had everything we needed.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am so glad that you enjoyed the Easter Brunch. It is always a lot of fun for the entire family and I know the egg hunt is a favorite with the children. I am glad your sister enjoyed it. Sam, Terri, Jon and Angel always do a great job and I saw them working hard on Easter. Thanks for noticing them. I hope we see you back at The Riverside soon.

I came here for a conference and was impressed by all of the staff. We had a few hiccups with the av equipment and computers but the front desk/reception sent the IT guy to our conference room in a timely matter and fixed the problem with a smile on his face. Also, the keycards are very sensitive and my kept getting close to my cell phone and deactivating, but they were always so kind to reactivate my card. Overall I had an excellent experience and will definitely recommend this hotel and stay here again in the future.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that you had a good conference at the hotel. We do have a lot of meetings here so the staff is very accustomed to meeting the needs of groups and meeting planners. I am so happy that you will be recommending the hotel and staying again. We will be waiting to welcome you back.

We stayed at the Riverside Hotel during the Treefort music festival. Jon was very accommodating when setting up my reservation and Korrie was very nice when we checked in. The room was spacious and we had a great view of the river! The breakfast buffet was awesome and Annie, our server, was really nice as well. We were able to ride our bikes along the river to and from the festival which was great! We will definitely be staying here again next year!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and thank you for writing a review. I do agree with you about the breakfast. I love our breakfast buffet! I am glad that Korrie, Jon and Annie took good care of you while you were here. See you next year.