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The Riverside Hotel, BW Premier Collection, Boise

4.5/5  - basé sur 1264 notations.
2900 Chinden Boulevard, 83714-6629, Boise, United States - visualizzare mappa
The Riverside Hotel, BW Premier Collection - Facciata dell'albergo Il The Riverside Hotel, BW Premier Collection è situato nel centro di Boise. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Situato in un terreno di sei ettari circa lungo il fiume Boise, il Riverside Hotel, BW Premier Collection è il più grande hotel e centro convegni a servizio completo a Boise e offre ai suoi ospiti e visitatori un'esperienza in stile resort. Dotato di numerosi ristoranti, bar, una sala concerti, un'adiacente azienda vinicola e un'area di oltre 1. 860 metri quadri per eventi e convegni, il Riverside ha sempre qualcosa da offrire a ogni viaggiatore.

BW Premier Collection

The Riverside Hotel

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i vantaggi dell'hotel

  • Caffetteria-ristorante
    Caffetteria-ristorante
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 1275 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
879
Molto buono
263
Nella media
72
Scarso
45
Pessimo
16
CONSULTARE I PARERI SU
Affari Affari
375
Da solo Da solo
62
In coppia In coppia
299
In famiglia In famiglia
317
Viaggio con amici Viaggio con amici
158
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Review of the hotel"

5
19/10/2018

The food isn't the best, but the room is nice and comfortable. The Staff is friendly and helpful. Korrie, the shuttle driver was so nice and gave me a ride to pick up an item from the store. She waited and was pleasant to ride with. We had a great conversation about the region and the people in the town. She is awesome and thank you for the fantastic service.

"Excellent Accommodations"

5
19/10/2018

I had a wonderful stay here. The room was quality, clean, and spacious. The food was great. It made for a great conference experience. The shuttle driver Ismet, told us jokes, fed us cookies, and took us not only from the airport and back, but also all around downtown Boise. He was great.

"Hunger Summit"

5
17/10/2018

Ismet was a wonderful driver! He was funny and accommodating for our large group. He was on time, opened all the doors for us and really just gave us five star treatment. This service is an added bonus to the Riverside hospitality!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I agree with you. Ismet is a great representative for the hotel. He loves to take good care of our guests and he is happy to see that you noticed this.

"Riverside Hotel & Shuttle Service"

5
17/10/2018

The hotel has an excellent atmosphere. The staff are super friendly. They were so nice to accommodate me when I arrived early and needed to get into the room. Steve the shuttle driver was super nice and kind. He arrived at the airport early and then shuttled me to FedEx Kinko's where I needed to print out some conference materials, waited and got me back to the hotel. Thanks to Steve, I was able to have everything completed on time!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I am so happy that you felt well cared for by our staff. We certainly do try to make all of our guests feel comfortable and welcome. I know that planning for a conference can be stressful so I am glad to hear that Steve was able to take some of the stress away. I hope you had a great meeting and I hope you will be back soon.

"Soccer Tourney Stay"

5
17/10/2018

We had a great time at this hotel. Madi (she was managing the pool area) was awesome. My daughter loved the pool and Madi was a great host. The yard games (checkers and chess) were great and the bar/cafe was great.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us. I am happy that you and your daughter enjoyed some of the amenities offered by the hotel and I am glad that Madi was able to help you at the pool. I hope we will see you again next time you are in the area.

"Ismet"

5
11/10/2018

Our Riverside hotel, Boise shuttle driver Ismet was great! He was very nice and accomodative. He also had great customer service skills! I would definitely recommend Ismet as a wonderful driver and employee of the hotel.

"Great stay"

5
10/10/2018

This is my second visit to the Riverside and it's still as great as it was the first time. Ismet, your fantastic driver from Bosnia, is always entertaining and helpful. I was in the wrong pick up location at the airport but he waited for me until I found him. I hope to be back soon.

"Riverside Hotel Boise Idaho"

4
09/10/2018

Riverside is a great name for this establishment. Alongside a nice quiet river with a nice walking path. Quite scenic. Easy check in. Room could use a refresh. Nice outdoor dining and bar area. Gets busy, but there is an area set aside for hotel guests. Large pool area.

"Wonderful Stay"

4
08/10/2018

The Riverside Hotel in Boise, Idaho is a very nice place for a convention. The staff was very helpful. The bed was comfortable. There is plenty of parking. It is next to the Boise River greenbelt which is very beautiful this time of year.

"Hotel Shuttle ~ Ismet"

5
05/10/2018

Having the shuttle service has made getting around Boise super convenient. Ismet is polite, prompt, full of information & an excellent driver. We are so thankful that he is part of your team. We've enjoyed our stay & would highly recommend staying at the Riverside Hotel.

"Fantastic Conference Venue"

5
05/10/2018

I worked with the Riverside Staff to host a very successful two-day conference for 130 of our employees. At every step of the way staff were helpful, positive, and quick to accommodate our every request. I had several people comment how much they appreciate the lovely facilities and the beautiful setting next to the river and nearby parks. Many Thanks to Jennifer Schmidt, Belinda Unger, and David Pratt for making my job a whole lot easier.

"Great location overlooking the bike path and the river"

5
04/10/2018

Very pleasant stay: friendly, helpful staff; room with balcony overlooking the bike path and the river. The breakfast was outstanding. Music added to the festive environment, but quiet by 10:00. Bike rental was an added bonus.

"GREAT PLACE TO STAY"

5
01/10/2018

The Riverside Hotel is a wonderful hotel and resort to stay at in Boise Idaho. The location is convenient to the city and the down town. The rooms were extra large and conformable clean and the beds great night sleep. The complementary breakfast were excellent with hand made omelets. Also a real swimming pool! You right on the Boise river walk!

"Great Service!"

5
01/10/2018

The front desk personnel, particularly Esta, are pleasant, professional, and always extend extra courtesies even when their guests are unaware of specials or services available to them! We will ask for Esta specifically in the future with any communications at the front desk and will hope she is on staff at time of check-in. Thank you Riverside and Esta!

"The best BEST Western"

5
01/10/2018

I stay in a lot of Best Westerns during the year. Some good, some ok, but none as good as the Riverwalk. Very nice surroundings, right next to the river, so you can do a lot of casual walking. Got an outside/pool side bar that was great. They have entertainment nightly.Didn't care for the inside restaurant. Service was slow and food awful.

"Old hotel, terrible house keeping staff"

2
28/09/2018

We stayed at the facility for three nights. The hotel is quite dated and dark. It is really big and walking to and from the lobby to the room is like walking through a maze. The last day at the hotel, the housekeeping staff knocked on the door @ around 8:00 AM!!! She came back later when we were in the room and she only picked up the towels and nothing else! My wife had to ask her to replenish our shampoo. She then left the room without picking up the trash nor making up our bed. I had to ask her to make up the bed and she came back very reluctantly. She then left again without picking up the cups and my wife again had to walk out and handed her the trash cup. She did not pick up the trash bag near the working desk and I finally just gave up rather than walking out to ask her to do that again... This is not a good display of cleanliness and staff behavior. The good thing about the hotel is that they have a very nice breakfast arrangement and the staff there is very polite. Otherwise, I would have given a one star

"Navy ship reunion"

3
27/09/2018

The hotel was very nice. Weather good. Tours good. The only disappointment was the food. The only item we enjoyed was the meatloaf dinner. One night we waited for a beet salad and a burger for 45 minutes and neither one was worth the wait. The burger was overdone and dry. The beet salad was slathered in dressing so I could hardly find the beets. Everyone else in our group was through eating before ours arrived. We had 2 business meeting breakfast where scrambled eggs and bacon were provided but no toast or pastries on either morning. Wish we'd eaten out. There is a Joe's Crab Shack right next door.

"Assistance above and beyond"

5
27/09/2018

During our stay we had a medical situation that required us to go to the ER. The staff went above and beyond what we ever expected to assist us in a very caring manner. I can't say enough how much we appreciated these employees making a very stressful situation much easier to handle. We will definitely stay at this hotel again and recommend it to all of our family and friends! Thank you Madi, Donavan, Korrie, Laurie, Steve and Taelyn! !:)

"Dave is my event planner hero!!"

5
27/09/2018

I recently booked a 2 day conference with the Riverside. Belinda was wonderful to work with in getting everything scheduled and invoiced. Shortly after I arrived to set up for the day, I learned that one of my participants was deathly allergic to onions, that I would need an additional table, and that oh, by the way... we will also need help setting up the AV system. NOTHING phased him. He met with our participant to go over her specific needs and made sure she had a special meal prepared just for her. The table and AV system were set up in the blink of an eye and we started on time effortlessly. Good help is hard to find, let alone friendly, customer focused and professional people like Dave. Thank you so much for the wonderful experience.

"On vacation, even while visiting family!"

5
26/09/2018

I booked a room, at the Riverside Hotel,sight unseen, based on amenities and reviews. Every experience I had with this hotel was excellent, from the polite and helpful service of staff to drinks by the pool. My favorite experience of my trip to Idaho was the day my husband and I swam in the pool, had drinks and dinner, at the poolside bar and literally walked out the gate of the hotel to have a leisurely stroll along the greenbelt. I couldn't have planned a more relaxing stay. Big shout out to Jason, our awesome adorable bartender from Milo, ME. Sharing some laughs with him helped tp ease our home sickness. Loved the salt water treated pool, the coffee and cucumber water station and my fresh made breakfast omelet. Thank you to all the staff, especially the charming woman, at the front desk, who spoke with me for a long time about the beautiful features of the greenbelt.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I am so happy that you were able to relax and enjoy yourselves during your recent stay with us. I agree, Jason is adorable and I also agree that swimming, drinks and dinner poolside and a stroll on the greenbelt sounds like a perfect way to spend an afternoon. I hope we will see you again soon.

"Great hotel"

5
20/09/2018

My husband and I travel often for business and we're so happy to find out the best Western had purchased this property! We stayed here a couple years ago and it was nice! Since best best Western takin over it has become even more pleasant to stay at! Super friendly staff! GREAT breakfast! Rooms were wonderfully priced for what you want. Make comming back always something to look forward to!

"Awesome Experience!"

5
20/09/2018

Hosted an event at the Riverside and was blown away how great they were. David and Belinda were constantly checking in with me and were on it when I had changes that came up. Thank you guys, I will definitely be doing more events there.

"Great Staff and Service"

4
20/09/2018

The bar hostess, Nancy, was always extremely helpful, friendly and accommodating. She even arranged for the hotel's shuttle driver, Kerri, to take us to our offsite restaurant for dinner and pick us up again to bring us back to the hotel. Kerri, also, was very friendly and ensured we made our dinner reservations on time and picked us up again promptly after calling. Both ladies expressed professionalism and friendliness.

"Johnathan in Guest Services is amazing!"

5
14/09/2018

I'm giving a 5-star rating because of Johnathan with Guest Services, who turned around what was becoming a rather disappointing experience at the Riverside Hotel. (Please know that in terms of location, value, and room amenities, this is a good product they provide to guests--no complaints there.) My frustration began before I took off from SFO, as the airport shuttle bus had somehow managed to lose my carry-on suitcase (containing all my work clothes for the conference I was attending). It turns out the driver had taken my suitcase out at the wrong terminal drop-off and had failed to load it back onto the bus. So when it came time for my drop-off, my suitcase was nowhere in sight. (And the driver was clearly having a bad day as she lost another passenger's baggage during the same ride). I contacted the shuttle bus office and they were quick to locate the bag--unfortunately, they wouldn't be able to get it on my flight. So they advised that they would overnight it to the Riverside. I boarded my flight and got to Boise without incident. Upon check-in at the Riverside, I let the front attendant know that I had a lost bag, but was getting it shipped overnight to me--and to please let me know when it arrived no matter what time it was. The next day I checked in again with the front desk to see if they had received the bag--no dice. Again I let them know that they could call me at any time should they receive it--it contained all my clothes for the conference. The whole day goes by with no phone calls. The next morning (day that I checked out), I checked in again with the front desk re: the bag. They go and check again--and they had in fact received it the day prior. No explanation for not contacting me--in fact, one of the attendants just says 'Oh yeah, I saw it in the storage room all yesterday...' I don't even know what to say at this point. The bag comes back to me with a label with my name on it. I'm not sure if it had occurred to anyone to read it. So my sister and I check out of the hotel and wait on the curbside--I had originally asked for shuttle service to the airport, but one of my sessions went overtime, so I had her cancel it at the front desk. Johnathan, one of the guest services attendants, checks in on us at that point. I let him know I'm not interested in taking the shuttle, that my sister and I are just going to take a Lyft to the airport. At this point, I'm not angry, I'm just over it--I've been in the same clothes for 3 days and I'm really not in the mood to travel in a cramped shuttle. Johnathan checked in with us a few minutes later and cheerfully lets me know that he's happy to give us a private ride to the airport--no need to take a Lyft. The guy is so on-point, that I figure hey why not...I'll just keep an eye on my bag, lol. As we drive I let him know that I was mostly just peeved with the whole situation, but I'm incredibly grateful to just be going home. He listened and let us know that he was sorry for what had happened--he even turned it all around in telling us great things about Boise, what great things there are to do, and how he hopes we'll come back. A little context: I work in tourism, and have worked in customer service for over 10 years. I was attending a Tourism conference being hosted by the Riverside--so I was meeting with many of my industry counterparts from other destinations. I know how one moment can change the visitor experience--for the better or for the worse. Johnathan is a true professional, and I'm grateful to have met him. There are not many people who would take the time to try and turn a situation around; in fact, I'm sure most would have just let me take the Lyft and be on my way. Kudos to Johnathan!

"Fabulous Hotel - Caring and Helpful Staff - Great Rooms"

5
11/09/2018

This is the second time I have stayed at this hotel and I love it! The breakfast is exceptional and the staff is wonderful and I love the rooms. It is a little tricky to get to (just need to pay close attention when getting off I-184, other than that, everything is wonderful and I will stay here every time I'm in Boise.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that you enjoyed your stay and I am even happier to read that you will stay here every time you are in the Boise area. We look forward to seeing you again soon.

"Beautiful rooms and great customer service"

5
11/09/2018

I want to pass on how great the nice lady at check in was, Korrie went out of her way to make sure I had the best room available and she was right. It was a beautiful remodeled room next to pool area and was very clean and comfortable. I stay 140 plus nights a year in a hotel so this will become one of my regular spots now. Thanks Riverside and Korrie!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that Korrie was able to help you have a great stay with us. I am happy that this hotel will become one of your regular spots now. We appreciate your business.

"Pretty good hotel "

4
10/09/2018

This is a 2 level hotel. If you want quiet I suggest the upper level. I booked here because I wanted one day by the pool without kids alone before my trip home. The pool was very nice, my lower level room walked right out to it. The Sandbar located at the pool had great service and the food was good. I only stayed out for about an hour though because it was over run by kids, noise and chaos which I was just not in the mood for (it's not a bad thing, I just needed to decompress a bit). The room was nice and big, the bed was comfy and the bathtub, while dated was still big and perfect for relaxing and reading a book. The Sandbar on the river provided great music and excellent food for dinner. My only complaint was the noise. I'd stay here again though. Great location and very friendly staff.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and for taking the time to write a review. I apologize about the noise at the pool. I noted that you stayed on a summer weekend. Some of our weekends were very crowded with families and sometimes the area does get a bit chaotic. I hope you will come back now that fall is getting here. The warm days are a perfect time to lounge with a book or relax by the pool without the activity and noise of the summer. I hope we see you again soon.

"Riverview Hotel"

5
10/09/2018

Excellent breakfast. Carri, our transportation van driver, was very accommodating. Great staff and service. Also, great pool and entertainment. We'll definitely stay at this hotel on our next visit to Boise.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I am so happy to learn that you will stay with us again. We will continue to do everything we can to make sure you enjoy yourself at The Riverside.

"KelliS"

1
07/09/2018

I stay at a lot of Best Western hotels for business and this is definitely one of the nicest ones that I have stayed in. The property is beautiful and if you have the chance to get a balcony room I would definitely suggest that option. The view of the Boise River is beautiful and sitting on the balcony is very relaxing after a long day. If you have time to venture down the path there are several options to get some food and there is a wonderful wine bar right next door. I also met up with co-workers at the Sandbar right on the property and listened to some great music. It was a great experience for sure and I highly recommend the hotel!

"Islet was an awesome driver!"

5
06/09/2018

He had free cookies and water and was also super friendly and good conversation. The car ride went smoothly and showed up on time when I ordered the shuttle. I enjoy my stay every time and love talking with the shuttle guys.

"Amazing service "

5
05/09/2018

We had such a great experience at the Riverside and the sandbar, the music was great the service was even better! Thank you Ismet for helping escort our party via golf cart, he showed us around the hotel and we can't wait to come back again! Thank you Ismet and sandbar for a great experience!

"Transportation"

5
30/08/2018

I would like to thank one of your transportation drivers. Ismet made us feel at home when he picked us up last night. He was very professional and polite. I would not hesitate to refer him to family and friends.

"Shuttle"

5
30/08/2018

I received a ride from Ismet. He was very professional and pleasant. The conversation was great! From pick up to drop off every thing was perfect. I thought I would never say I enjoyed being stuck in traffic. I was wrong the time flew by. Thank you Ismet!

"Federal Railroad Adminstration"

5
29/08/2018

Ismet drove me to the airport safely and efficiently. He was very courteous, kind and friendly. Wonderful stay. Thank you!! Thank Boise Riverside Hotel for providing me Ismet. I will be back to visit because of him.

"Exceptional staff and location made our event wonderful!"

5
29/08/2018

I am an event planner for a local company, and we just had a conference at the Riverside for about 300 women. It was a very involved event with many complicated details. Every member of the Riverside staff that I worked with or encountered not only made pulling it all off easier, but enjoyable. Somehow they have managed to build a team of some of the most pleasant people I've ever worked with. Charles and Belinda patiently walked us through planning and execution. As the inevitable issues with these events came up during the week, we were always quickly and cheerfully helped by Christina, Donovan, Kyle, Jonathan, Madi, John, Max, Korrie, Chelsy, and countless others on the banquet staff, front desk, and through out the hotel. Chef put together beautiful food for us, and from the breakfast buffet to our evening parties, every Riverside staff member was polite and helpful. The location and grounds are just beautiful, and in our ending survey, our guests all said they couldn't imagine that event taking place anywhere else. I'd say that's a win. We'll be back next year! Thanks so much to you all!

"super nice staff"

4
28/08/2018

Last week was my first trip to Boise, from checking in with Esta who was so helpful with offering different ideas of activities to do while my son was at his sales meetings. Without exception every staff member that I interacted with was so nice and helpful. The location on the Greenbelt was so beautiful, from renting a bike to explore a little bit and going from a nice walk along the greenbelt and watching people surf on the Boise River is something that you don't see everyday, they were amazing and seemed that they were having so much fun. I'm in agreement with others that have commented on the breakfast being the best. If I'm ever back in Boise I would most diffidently stay here again.

"Great Hotel"

5
24/08/2018

We were only in town for a night to see a concert. Check in was a breeze and we were treated like royalty. The room was updated and had everything we needed. The bed was very comfortable. Breakfast was amazing. The food items were top notch quality and the employees were friendly and gave great service. We asked for a late checkout so we could enjoy the pool and courtyard. We wish we had more time to enjoy all the amenities this hotel had to offer. We will definitely be back and next time we will stay longer.

"Ismet is awesome"

5
23/08/2018

Ismet gave my friends and I a ride to the airport, and he is such a kind, empathetic gentlemen. While I was staying at the Riverside, I was sick and the chef made me oatmeal even though it was night time. They accommodated all my needs.

"Ideal location for seeing Boise"

5
23/08/2018

We came to town with no reservations. I looked up Best Western Hotels and found this one. The description sounded really nice. We decided to swing by the place to see what it looked like before committing to stay. From the parking lot it looked okay. We decided to stay one night to check it out. We ended up staying 3 nights. We had a balcony room with the river view. Well worth it. I loved that it was along the green belt and we could take nice walks. The music at the Sandbar was good, along with the food. There was giant checkers and chess by the pool. If we come to Boise again we would definitely stay here again.

"Great Place To Stay!"

5
23/08/2018

The staff was very friendly and helpful. The rooms were clean and modern. The shuttle was prompt and clean and the driver was very pleasant. The entire place was clean, warm and inviting, from the conference halls, to the restaurant/bars, to the pool and outside areas. Really nice place!

"Everything great about this Hotel!"

5
23/08/2018

I just returned from a seminar held at The Riverside Hotel. This Hotel bent over backwards to accommodate our needs!! They helped us with shuttles to the airport, to town and if available anywhere within reason! this was by far the best breakfast buffet that was included with your room, that I have ever had. Very kind staff, and a shout out to Joan at the front desk for her special attention. The hotel is very clean and comfortable.This is a family own business, and that is how they make you feel!!!

"A pleasant surprise"

5
15/08/2018

We really enjoyed our stay here. It is connected to lovely parkway along the Boise River, perfect for strolling, watching paddle boarders and more. Our room was excellent; comfy beds, well appointed, and clean. Quiet air-conditioning. Good restaurants--try the Idaho brown butter trout!-- and a terrific breakfast included in the room price.

"The best customer service I've ever experienced"

5
14/08/2018

The Riverside shines in many aspects--its location on the gorgeous Boise River; its beautifully stylish updated fixtures, restaurants, conference areas, and outdoor gathering areas; its live, soulful music every single day... but, even more than all of these things at which it excels, The Riverside's customer service is simply unbeatable. On this particular stay, I had made a fairly large mistake in booking, which led to a last-second circus of phone calls and room-moving and problem-solving. TaeLynn at the front desk was stunningly gracious and accommodating through the entire experience. She solved my every problem with a smile and total sincerity, never once making me feel like a nuisance (even though I absolutely was). I also experienced top-notch service and work ethic from some of the hotel staff helping with our event. Donovan's can-do attitude and quick-witted problem solving made setting up our event a total breeze. A couple of his guys, Max and Kyle, were remarkably hard-working and professional, and were able to help us with several diverse projects. All three of these employees were a total pleasure to work with. I can't recommend The Riverside highly enough--their people, grounds, food, music, all of it. Do yourself a favor and book a room.. you'll be so happy you did.

"Vacation"

5
13/08/2018

What excellent place to stay! Everyone was so courteous and friendly. Especially the shuttle driver Ismet, who was very professional and respectful! I will definitely be back! Thank you riverside hotel!

"Malia our waitress was the best!"

5
10/08/2018

Had lunch and adult beverages at the sandbar restaurant. Malia was our waitress and she did an excellent job. Very kind and personable. The atmosphere was great. Love spending time by the Boise River.

"Riverside is the place in Boise and Ismet is the shuttle driver for you!"

5
09/08/2018

The Riverside is an amazing place to stay with great accommodations, friendly staff, and tasty food. I think I could spend all weekend hanging around the sandbar and not get bored. This place is rocking! Also they have bike rentals and an amazing shuttle service. Ismet gave us multiple rides and every time he was willing to go above and beyond to help get us where we needed and back. He is hilarious with great stories. The riverside is the place to stay in Boise.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I absolutely think you should hang around the Sandbar all weekend. Why not? Oh, but wait, if you were only at the Sandbar, you probably wouldn't get to see Ismet so you might need to take a shuttle or rent a bike and let Ismet help with that. Otherwise, hang out at the Sandbar and enjoy the food, drinks and music!

"Very good overall."

4
09/08/2018

Front desk staff seemingly unsmiling and seemingly bothered by our presence. Otherwise, a good place along the river to relax and enjoy music with dinner outside. Upon inquiring, Nancy, a long-time employee at the bar, was VERY helpful in naming names of nearby places. The last place she mentioned was in-house, and we stayed and were very glad that we did. Breakfast next morning was very good, with made-to-order eggs and full selection of fruits and yogurts. Overall, we would stay here again.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I am sorry that we did not live up to your expectations at the front desk. Most of our staff takes pride in their customer service but perhaps we have a few people who need a reminder about The Riverside way. Thank you for pointing that out so we can improve. I am goad that you found the other aspects of your stay to be good. I agree, Nancy is one of the sweetest ladies I have ever met. She really cares about her guests and I am glad she was able to help you. I am happy to hear that you would stay again. We will continue to train the staff in hospitality and try to improve our service so please let us know how we are doing when you return.

"One of the better Hotels to stay at in Boise"

5
09/08/2018

Ismet was the hotel shuttle driver. He picked us up at the airport and treated us with the most respect and kindness! He took me to the grocery store that night and the next day drove us to the drop off to float down the river and then picked us up when we were done. He always picked us up with a smile and good conversation! He is an asset to the hotel. The restaurant service was so much better this time and the rooms clean! Housekeeping was quick each morning in cleaning our room. We stayed in a king suite with a jacuzzi tub and even though you can tell it was an older room it was still a nice room! The front desk was amazing - all the staff was professional. We always stay at the Riverside and we have seen it gone through a lot of changes through the years with different company names and management. This by far is the best team!! Keep it up!! Can't wait to see you next year!!! Please keep it under Best Western and please keep this management team and employees!! Thank you!!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your loyalty over the years. We really appreciate our return guests. I am so happy that you noticed our improvements. We have many more planned so I hope you will like what you see when you come back next year. Ismet and the rest of the staff will be here to welcome you.

"Review for Front Desk - Tatiana!!!"

5
09/08/2018

Checked out this morning and there was a disgruntled guest in front of me. Tatiana handled it with such grace and professionalism. When it was my turn, she was just so ama6, professional, and a delight. She really has what it takes to be a hotelier! Thank you Tatiana and I wish the best.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for taking time to write a review. You made Tatiana's day! I hope we will see you back again soon.

"Very Impressed Excellent Property"

5
03/08/2018

I recently spent a total of three nights here: two nights one week and an additional night the following week. (Ironically, I was in the same room both times.) This hotel is in a lovely location that's convenient to major highways; I'm not from the area and had no trouble finding it. My room was very spacious, nicely decorated, and well-equipped. The breakfast buffet was excellent and consisted of a wide variety of items including made-to-order omelets. During both stays, I received very friendly and efficient service. I would certainly recommend the Riverside Hotel to those in need of quality accommodations in the Boise area..

"Reach conference"

5
02/08/2018

Ismet drove me to dinner downtown Boise and then picked me up with my luggage to bring me to the airport. He was extremely helpful and made my last day in Boise enjoyable. I really appreciated it. Thanks!

"Great Hotel at a great price"

5
02/08/2018

We have stayed twice and both times we had an excellent stay. The location is great right on the greenway next to the river. The room is clean, comfortable and spacious. WIFI works very well. Breakfast buffet is excellent.

"Best hotel in Boise"

5
02/08/2018

Greeting at check in by Joan was friendly and efficient, room was immaculate and bed was comfy with nice bedding. The Outdoor Sandbar restaurant is fun with really good food. Jason the bartender was friendly with great drink recommendations. All in all a perfect stay.

"Beautiful hotel, wonderful staff!"

5
02/08/2018

I was staying at the Riverside Hotel for a conference and had such a fabulous time! The room was gorgeous and had everything I need. Korrie H was very accommodating and always assisted with a smile :) I would definitely stay here again.

"Caleb help Rock our trip"

5
26/07/2018

So it's really hot in Boise right now. we're sitting by the pool and the only person that paid attention to it was Caleb he was awesome he came back to make sure we were taking care of. I suggest you promote him

"Fun bike rental, great customer service!"

5
24/07/2018

Although we weren't staying overnight in Boise, we wanted to rent bikes to enjoy the Boise Greenbelt. The hotel is located directly on the trail and seems like a great place to stay. The public areas are very inviting and they host live local music almost daily. Bike rental is reasonably priced ($5/hour) & available to anyone. Bikes are standard, solid cruisers. We enjoyed a lovely ride, and when we had trouble (got a flat tire, could happen anywhere), the van driver Eric rescued us and the night manager Donovan apologized for our troubles and didn't even charge us for the rentals! They made us feel like valued guests and gave excellent customer service - all of the staff members we met were super-nice. We definitely recommend their fine hotel to anyone!

"Amazing service"

5
24/07/2018

Everytime I stay with you I always get the greatest service. Korrie goes out of her way to make my stay amazing whether she is driving the shuttle or behind the desk she always goes above and beyond and makes my stay amazing. Thank you!

"Convenient, clean, fun!"

5
23/07/2018

Stayed here with family and the kids loved the pool! Madi took great care of our top kids that needed extra attention! The atmosphere is fun and the having a beer while watching the kids swim was really great! Right on the river walk, room was clean with Bath and Body works soaps, and easy to accent. All around, great trip and would absolutely stay again!

"Stellar Hotel Experience!"

5
23/07/2018

My wife and I stayed here while we were visiting family, and everything about this hotel was amazing! The food, the staff, the environment. Some people that stuck out to us specifically were Donavan, and Lori they helped make our check in process fast and easy. Madi out at the pool was friendly, and Cecily was prompt to greet us asking if we wanted drinks. Overall our stay was awesome and we we're so pleased with everything. We will definitely be back and we plan to tell all of our friends!

"Ismet"

5
20/07/2018

I stayed at this hotel and I truly felt like I was at home the staff was wonderful but one employee was just absolutely AMAZING. Ismet was the best he truly helped and mad me feel comfortable I appreciate him very much he's a wonderful employee!!!

"Great"

5
19/07/2018

Great quite place located with restaurants, pool and other nice views, close promixty to downtown and airport. Ismet was awesome shuttle driver and so very helpful. Staff was all kind, rooms were clean.

"Ismet"

5
19/07/2018

Not only is Ismet a great driver but he was on time and very polite. Ismet went above and beyond on offering me ideas, locations, and local entertainment. Overall Ismet was the most talkative and had the best customer service I have ever experienced.

"Visit in boise"

5
19/07/2018

The staff was very friendly. Ismet knew all the local spots and got us there safe and sound. The hotel needs some updating but the staff makes up for this. Cindy had all the great drinks and specials.

"Administrator"

5
19/07/2018

Riverside hotel was amazing, first time staying and would come back again. I would like to give a big shout out to the 3 shuttle drivers Ismet,Cory,and Jonathan, Virginia, and Caleb at the pool side, and John front desk. You all made our stay very fun and exciting. Also thanks for your yummy cookies!!!! JaNel

"Relax!"

5
13/07/2018

Wonderful experience and atmosphere! Everyone very friendly and helpful. Zak at the pool was especially kind. He made sure we had dry towels and he helped me move our items from a sunny area to a table with an umbrella so that my 3 kids were in the shade. Even tossed them a blow-up beach ball so they could play in the pool. Top notch!

"Brad"

5
12/07/2018

Caleb was extremely considerate as a host at the Riverside hotel Sandbar at poolside, he continually checked back to ensure we were taken care of and had everything we asked for. I have never been treated so well at a hotel. Thank you Riverside for employing such responsible personnel

"Vacation"

5
12/07/2018

We've came here 3 times and this go round has so far been amazing. Our pool guy Caleb assisted helping us with the tables, umbrellas and making sure we were relaxed. He helped getting us food and drinks service. These are reasons why we love to come back besides the awesome pool.

"Vacation "

5
12/07/2018

Loved the great service from Caleb out at the SandBar, he helped us with a table to accommodate 9, he helped us pull a table and umbrella over. Best salt water pool ever. We visit every year because we are never ever disappointed. I recommend this to families for a great weekend.

"Beautiful building and friendly staff"

5
12/07/2018

As stated, the staff are all entirely friendly, the rooms are clean and tidy. The shuttle driver I had, Jonathan, was more than happy to point out the sites Boise had to offer. The internet, if it's important to your trip, is fairly fast as well. The showers aren't weak, the bathrooms are especially clean, and the beds are comfortable. All in all, a lovely stay.

"Not a good experience"

2
06/07/2018

I stayed here one night at the end of June 2018 while I was in town for my daughter's rugby tournament. My first impression of The Riverside Hotel wasn't bad. It appeared to be a nice enough hotel. The front desk clerk wasn't overly friendly. After driving nine hours and spending all day in the sun watching rugby, I'm sure I looked a little worse for wear. Still. I got to my room, turned up the AC and got in the shower. The bathroom looks like it was only partially updated. Fine, I'm not super picky as long as it's clean. The water temperature would not hold steady. So I had a tepid/scalding hot shower. Felt great on my sunburn. The bed and pillows were really comfy. No complaints there. My room had a nice view of the river, too, with a little balcony. The next morning, I went down for breakfast, planning on coming back to my room afterward to shower, get ready, and check out. I waited about 20 minutes to be seated, and then ate. Breakfast was pretty good and was included with my room. When I arrived back at my room, the door wouldn't unlock. Thinking maybe there was something wrong with my key, I asked a maid to see if hers would work. Nope. She advised me to go down to the front desk. I walked back to the lobby, asked for help at the front desk, then went back and waited in the hall by my door. Long story short, the lock on my door had broken. No one was able to open the door. While all this is going on, I was missing the entire reason for my trip - my daughter's rugby tournament. The guy who was helping with the door was very nice and told me to go ahead and leave while they got the door open. So, I left, without brushing my teeth, taking a shower, or changing my clothes, no sunscreen, no hat, etc. I had to go buy a bunch of stuff at Fred Meyer that I needed for the day, to replace the stuff that was currently locked in my room. I get that these things happen, but I think it was handled poorly. I believe I should've been refunded for my night's stay, or at the very least given a discount. It caused me a huge amount of hassle in both time and money and most importantly, I missed part of the entire reason for my nine hour drive trip. All the manager would offer, though, was a gift certificate for a free night's stay, which does me zero good, since I have no plans to be in Boise again any time soon.

"Fourth of July Trip"

5
05/07/2018

Had such a great experience at The Riverside Hotel. Great service and hospitality was especially shown by an employee named Ismet! I will definitely recommend this hotel to anyone looking to visit Boise!

"Amazing Serivce"

5
05/07/2018

Look for a man named Ismet greatest guest services beyond compare he made our day better and I hope he will make yours better to. By far the best part of our stay was meeting that man. The food was outstanding

"Gem!"

5
05/07/2018

My wife and I have travelled between Florida and Washington numerous times during the last 2 years. Although we belong to the the various hotel membership groups, we always make it a point to stay at the Riverside (which we will be doing tomorrow night) After a long car ride, it is great to relax and enjoy the lounge and bar, and have a nice dinner in the restaurant, ( ask for Lishu to be your server, she is great...., personable and efficient!) The rooms are quiet, and the free breakfast in the morning is one of the best that we have experienced in all of our traveling! Highly recommend the Riverside!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your kind review and thank you for being a loyal guest of The Riverside. I am glad that you will be staying with us tomorrow. Lishu is working tomorrow night so I hope you will be able to stop in and have dinner.

"genuine kindness"

5
05/07/2018

We stayed at your hotel last weekend to enjoy the pool and then see a concert at the Morrison Center. We called the desk for a taxi and was told Corrie the shuttle driver could take us over and pick us up. What a nice surprise, upon dropping us off we decided and on pickup spot. Sounded like Corrie did this with every passenger. After the concert, pickup worked perfect for us. But another group was MIA, Corrie was driving around trying to find them. She was truly concerned about us being in the shuttle and the poor group that didn't go to their pickup spot. Corrie is a gem!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that we were able to get you to your destination and back home to the hotel. Corrie does do a good job of taking care of the guests. I hope you enjoyed the performance and I hope you will come back to see us soon.

"Awesome service"

4
21/06/2018

The hotel is right on the river where you can rent bikes into town. The hotel driver Ismet is awesome he picked us up within 5 mins of calling and gave us a tour of the town while he was driving us back to the hotel after visiting the downtown area. This hotel is great and the staff especially the hotel driver Ismet is awesome.

"Great Service"

3
20/06/2018

My stay began with a friendly and knowledgeable shuttle driver ( Korrie H) who brought me from the airport to the hotel. Korrie then helped at the front desk to get my room quickly. The breakfast was a great addition.

"great service by shuttle driver ISMET"

5
20/06/2018

I was there on a recent visit and had Ismet as a driver .He was absolutely exceptional!,I've never written a review about a van driver but he certainly stood out. I travel a lot and he certainly went out of his way to ensure that I was well taken care he entertained me during my ride Ismet is the most memorable driver I've ever met just wanted to drop a note about my great experience. Will Baker

"So far, so...great!"

5
20/06/2018

This place is really nice. We got a room on the 2nd floor with a balcony overlooking the river which is just a few yards away. Amber, at the front desk, checked us in and she was delightful and helpful and patient. The green belt pathway is right next to hotel. Also, I am diggin' their lounge/couchy thing in the room...very comfortable.

"Nice Stay"

5
19/06/2018

The Riverside hotel has a lot of charm and the staff are very friendly! The outside leaves a bit to be desired, but the rooms and lobby are very nice. The hotel is kept clean and has all amenities for a longer stay.

"Just Right"

5
15/06/2018

This hotel sits along the Boise bike path and Boise River; beautiful and serene setting. Location of hotel was convenient; near downtown, 15-20 min from airport, and close to our family that lives in Boise. Our room had a balcony overlooking the river; balcony was spacious with comfortable chairs. The hotel rents bicycles, which allowed us to take full advantage of the bike path and other recreational opportunities. Bikes were one speed cruisers and well-maintained. Tatyana at front desk greeted us warmly and gave us great info about the facility, the onsite restaurant options, and tips for navigating the sprawling property. Spent a day at the pool; family friendly and a wonderful and helpful staff. Food and drink service is available at the pool. Also, life sized chess board was a bonus; great fun. Grounds and landscaping were beautiful. Pool was great. Only complaint is the piped in music; too loud and staff at pool unable to control it. Room was spacious and clean, parking close and convenient. Also, chairs in the room were comfortable (a rare find in hotels), and the bathroom design was convenient. I will be staying here again.

"Driver extraordinaire!"

5
14/06/2018

I want to sing the praises of Jonathan, who drove me around Boise today. I asked Jonathan what I should see in Boise while I was here for the OR-ID United Methodist Church Annual Conference, and he gave me a great review of where to go, and what to do in Boise. I had a great time at the Boise Art Museum, as well as the ID Black History Museum and other parts of the park. Jonathan then picked me up, and the conversation continued. How fun! Bravo, Jonathan! You made this day a joy!

"Fabulous for the price"

4
14/06/2018

This was such a great place to stay. Just a few minute car ride to downtown. They provide free shuttle service which was what we used. Very nice shuttle driver. The front desk gals were so kind. They were very accommodating. I spoke to Hailey on the phone and had certain preferences about my room. Although she didn't guarantee it, she made it happen along with TaeLynn who helped me out at check in and check out. The pool is wonderful for families. They have a grassy area with a firepit that is very cozy. The reason I didnt give 5 stars is because the rooms were a little old and not exquisitely clean. But for the price, it was worth it.

"Shuttle and Lounge"

5
12/06/2018

I loved my stay at The Riverside Hotel. I was there for 4 days for a conference and the hotel was amazing! The staff at the lounge was so helpful and kind. The shuttle driver, Ismet, was beyond amazing. He was so friendly and went above and beyond to make the shuttle experience enjoyable. I was thoroughly impressed! Thank you! :)

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and writing a review. I am so glad that you found the staff to be helpful and I am not surprised you thought Ismet was beyond amazing. I get that comment a lot. I hope we will see you back soon.

"Amazing Customer Service!"

5
12/06/2018

Jennifer Schmidt & Belinda Unger assisted me with a conference and went above and beyond in every way possible! Angelina & Jessica served us lunch in the Sandbar & were very accommodating & friendly. Rachel passed through the event lobby & saw I was alone at the registration table and offered to bring me ice water, I didn't even ask! Housekeeping staff made sure the room was vacuumed & tidy (I was I could remember her name...she's been there over 20 years & that says a lot!)

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am happy that you enjoyed your time with us at The Riverside. I agree that out conference staff is very helpful. We host a lot of conferences and meetings at The Riverside so the staff is prepared to help take the stress out of meeting planning. I am glad that it worked for you and I hope you will think of us the next time you have a conference to plan.

"Haley was amazing!"

5
08/06/2018

We didn't stay at the hotel but ate lunch at the Sand Bar. Haley was our server and she was a pleasure to talk to, professional, and very personable. We hope to get her as our server next time we eat there :)

"Great customer service"

5
07/06/2018

Comfortable beds and clean room. Outstanding complimentary breakfast. Kids had a ball at the pool. Madi waited on us most of the night and was outstanding! We have stayed here multiple times and will be back.

"My Stay At The Riverside"

5
07/06/2018

I really enjoyed the service, the people, the Sand Bar Restaurant on the Boise River. I truly loved the hotel shuttle service. Both times that I used the shuttle service, I had the pleasure of being driven by Ismet. He was a wonderful, vivacious and very accommodating person. I spent 3 nights and four days. I have nothing to complain about. Everyone was very friendly, and I stayed there most of the time as I was attending a business conference. My room was nice, and there were plenty of accommodations to fit my needs. I loved eating at the two restaurants. I would recommend this Hotel for their friendliness, price, and accommodations.

"Lunch at the Sand Bar Restaurant at the Riverside Hotel"

5
06/06/2018

My friend and I enjoyed a delicious lunch at the Sand Bar today. We were seated immediately and Julia our waitress was very attentive. The view of the river was terrific, and the quiet and the shade-covered patio was perfect for taking a mid-day break from work.

"Excellent Stay"

5
06/06/2018

I have been lodging at the Riverside Hotel for the past 3 years and never had any problem. Needless to say that the price is always fair and the accommodations exceed expectations by far . Delicious breakfast is always included, giant swimming pool, spacious rooms, gym, two restaurants, and two live music venues. Front desk is always nice and friendly. Thank you Korrie#

"Wonderful Hotel"

5
31/05/2018

What a wonderful place to stay. The hospitality staff are so great! The front desk (Hailey) was so helpful and pleasant; my first shuttle driver (Korrie) was so much fun and so delightful to travel with... she went to the active downtown spots on the way to the hotel at my request to show me around a little... loved that!! Shuttle driver (Izzy - Ismal) was so great! I enjoyed visiting with him as he dropped me and a friend downtown to see the sights... so great! Our first night there we ate (late) at the restaurant in the lobby and the food was amazing... I had a chicken sandwich that may be the best ever... kudos to the chef (Josh) and to our waitress (Brittany)! I was there for a conference and the buffet wait staff was wonderful as were the people clearing dishes and glasses during classes. I was so impressed. The rooms are great! I love my room and would love to stay in this very room again. Thank you Riverside Hotel for a very pleasant and memorable experience!

"Nice visit"

5
31/05/2018

Visited town, stayed at Riverside hotel, Boise. Nice place, friendly staff. Enjoyed music and food at the Sand Bar. Our server was Brianna and she was very prompt helpful and friendly....Thanks for helping us have an enjoyable night.

"Perfect Hotel with Top Notch Service!"

5
29/05/2018

The Riverside Hotel is like a vacation destination in it's own right! Conveniently situated on the Greenbelt (they have bikes to borrow) between a lovely wine bar and Joe's Crab Shack, what's not to love?! The pool area and all of the amenities such as the fitness area and the sand bar with live music are fabulous. The breakfast buffet was fancy and delicious, but the staff are truly the icing on the cake! Ismet the friendly shuttle driver was went out of his way and Haley at the Front Desk was just a pleasure to connect with. Thank you to the entire Riverside team for a an absolutely fabulous get away, I look forward to my next stay!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your kind review. That is exactly the impression we like to make on our guests. We want you to feel as if you are on vacation when you stay at The Riverside. I am so happy that you enjoyed many of our amenities and I am also glad you look forward to your next stay because the staff at The Riverside certainly looks forward to seeing you again.

"Best Service Ever"

5
29/05/2018

I cannot overstate how friendly, accommodating, and yet professional the staff was at the Riverside. We had read the venue was a bit outdated and it was however: it is a beautiful throw-back to the 60s, an extra ten bucks gets you a room on the river, AND because they have a great shuttle service we ended up not having to rent a car! Did I mention it's beautiful? Not trendy beauty but slow-down and breath it in beautiful. 14 acres of riverfront property, live music and employees who made us feel welcome. Shuttle drivers Jonathan and Ishmet (sp?) were especially helpful to us as first time visitors.Thank you guys! And thanks to every employee at the Riverview.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
The title of your review is music to my ears. I am so glad that you found the staff at The Riverside to be friendly, accommodating and professional. That is certainly what we strive to do. I get many compliments on the service of Jonathan and Ismet and I am not surprised to read that they took good care of you during your stay. Please come back to see us next time you are in the area. Ismet, Jonathan and the entire staff will be here to welcome you back.

"Beautifully Renovated Hotel and Sand Bar is Tops!"

5
28/05/2018

While bike riding along the Boise River, we stopped in at the Sand Bar for a couple of drinks and some lunch. Brittany waited on us and she was the BEST! She really took care of us and the drinks were superb, Ginger and Lemon Heffewisen beers and a Moscow Mule...yum! The fish and chips were great, the chips and the slaw were the BEST, a little work needed on the batter for the fish, but it still tasted great. The best part is the patio seating right along the river which is just gorgeous! The staff were all very friendly and having been to this hotel once before, I have to say it is an older hotel that has been beautifully renovated and more renovations are currently underway as well. It is very inviting and a nice quiet get-a-way place where you can relax. The Boise river runs right along the back of the hotel so you will definitely want to walk or bike along the greenbelt there. We will definitely be back and highly recommend this place!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am so glad that you enjoyed your stay with us and that you were able to utilize many of the accommodations offered at the hotel. Thank you for recommending us to others. We look forward to seeing you again soon.

"Live this hotel!!!!"

5
24/05/2018

The rooms are spacious, beds so comfortable with silky linens. Showers have double heads. The breakfast is free with real food! Amazing! Vegan and gluten free chooses. Fresh blackberries, rasberries, more. The pool outside is huge and the Sandlot restaurant by the river is fabulous! We love Brian the manager, he goes out of his way with a fabulous attitude. Megan made us feel at home at the pool, as well as did Harland,where we dined and spent our evenings. Jen at the Sandlot was amazing too. Stefan at the desk made us feel welcome, as did the whole staff. This is a 4 star, resort style property a mile from downtown Boise that gets my vote for Boises best!

"Highly Recommend the Riverside Hotel"

4
24/05/2018

Very nice accommodations. Friendly staff. Easy access to the greenbelt for walking and/or cycling. Close proximity to downtown and good restaurants. Enjoyed live music at the hotel bar. Thanks for the upgrade and the chocolate chip cookies!

"River Front, great value, Great Sand Bar Next to large Pool facility. Korrie H. I cannot say enough nice things about!"

5
24/05/2018

This is my third time at Riverside, and each time I come to town now this will be my place! If you can get a forward room next to the pool it is highly recommended. There is live music every night of the week in the spring and summer Months. The Sand Bar adds allot to the outdoors feel. Where it is a gathering spot for of the local's and their families to catch a refreshment. Or some of the nice food offerings made outside the Sand Bar. The rooms are decently nice. The Suites are simply Rock N Roll! Thank you Korrie for guiding me to a fabulous room!

"Riverside Hotel"

5
23/05/2018

I have stayed at this hotel several times over the years but I believe they have improved since the last time I stayed there. First of all the staff was all super friendly and helpful. They offered to shuttle us downtown which was a nice touch. They also now include a super breakfast brunch that was amazing. Will stay there again in the summer when we can enjoy the pool.

"Excellent Pet Friendly Hotel"

4
21/05/2018

My husband and I recently stayed at Riverside with our 2 small well behaved dogs. This is our 3rd stay there and we continue to enjoy good food onsite and excellent service in a lovely setting. Highly recommend this hotel for all, but especially those traveling with pets. Nancy, our server in the lounge was awesome!

"Did not care that I was disabled"

2
18/05/2018

I checked in with my SERVICE DOG and was initially put in the farthest room back on the property. they finally moved me the next day but only about 20ft closer. I have hip issues and was struggling to walk and told that those are the pet friendly rooms. I informed the staff he is not a pet and in accordance with ADA law he has access to all the rooms in the hotel. they left me all the way at the back of the property. I contacted K9s for warriors and informed the legal staff of the issue and they will be contacting the hotel.

"This is a gem!"

5
17/05/2018

Do yourself a favor and stay here then pass the word:clean; efficient;lively; value-plus and welcoming! The layout is well done and the free breakfast is all you could ask for. Friendly staff and well organized.

"Riverside hotel"

5
16/05/2018

The hotel transportation was superb. The hotel is quite a long walk to downtown, but they do provide a shuttle. My shuttle driver's name was Ismet. He did a superb drop at recommneding restaurants and all round friendly guy. He was very prompt and always helpful.1

"Bathtub Bliss"

4
16/05/2018

I rented a two room suite for 4 adults and 3 children. The room was beautiful and had the most wonderful jetted garden tub. There was, however, no pull out couch as listed on my reservation - I had to call for a roll away, which took quite a while to deliver. There was also only 2 coffee services in the room, despite the size. The weekend breakfast buffet was exceptional, and the service was overall very good. I will definitely return when the weather is warmer to take advantage of the lovely pool as well!

"in boise for german shorthaired pointer specialty show."

5
16/05/2018

a wonderful venue for a dog show. grounds were lovely and food was good. BESNA, our housekeeper, did an excellent job cleaning the room. everyone was very friendly at the hotel and we were well taken care of.

"Meps"

5
10/05/2018

I had Ismet pick me up from the military entrance process and he was an amazing driver with a good sense of humor would highly recommend him to anyone and everyone he surely knew how to make me laugh like crazy!

"Korrie was awesome"

5
09/05/2018

We had our annual DAV Convention and as my husband is a disabled veteran I was trying to wrestle all of our luggage myself. Korrie stepped right up and helped out. Thank you Korrie you are an asset to The Riverside hotel.

"Poolside Service is top notch!"

5
08/05/2018

We had an amazing time at The Riverside! Brittany was our server while we spent nearly the entire day at the pool and she is incredible!! In fact, all of the poolside staff was superb -- very attentive, gracious and kind. We'll definitely be back.

"We LOVE this place!"

5
08/05/2018

We had such an amazing time at The Riverside Hotel in Boise, Idaho! Not only was our stay in the hotel wonderful, but our poolside hangs were top notch. Brittany was awesome!!! We'll def be back again!

"Best Hotel with Best Breakfast"

5
07/05/2018

This hotel always has wonderful rooms with the most comfortable beds and pillows. The breakfast is super awesome and everything is always clean and nice. Super convenient location and we love the out door courtyard/pool/hot tub.

"Dog show"

5
03/05/2018

I was in Boise for a dog show at the hotel showing German Shorthair Pointers. Ismet gave a ride to and from the airport. He did a wonderful job! Nice conversation. The hotel was beautiful all around and the customer service was wonderful!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am so glad that you enjoyed the hotel. I agree, Ismet is never at a loss for words and he does do a great job. I hope you will come back to see us again soon.

"Great Service at Front Desk"

5
02/05/2018

We stopped here for one night at the end of a 3 week road trip. I tried to book a room more than once earlier in the day on my phone through the Best Western site and received errors. I thought we didn't have a reservation because of those error messages, but in fact we had multiple reservations. A couple of hours after checking in Korrie called our room to say she had noticed our extra reservations and was cancelling them so we wouldn't be charged for more than one room/reservation. I really appreciate the fact that she was proactive in determining there was a problem and resolving it in order to prevent a bigger issue later. The bed was very comfortable, the omelets made to order at breakfast were wonderful, and the walk along the river after a long day of driving was refreshing. We will be back next time we stay in Boise.

"Awesome Riverfront Hotel"

5
02/05/2018

From the moment I walked in the staff at this convenient and comfortable hotel made me feel like family. The rooms were clean, comfortable and had a wonderful easy chair. The daily breakfast was delicious and the wait staff (Annie) was exceptional! Rent one of their bikes for a ride along the river or make plans to attend a concert in the Saphire room - awesome venue and great artists!!! Can't wait to return!

"Yearly Conference"

4
01/05/2018

We have put on a conference at this hotel for the last 15+ years. This year was the best. The food has been upgraded and they took special steps to make this year special. The weather was beautiful so they moved lunch outside for 220 people, it was impressive.

"Property remodel nice- need to remodel attitude"

4
30/04/2018

My overall experience this trip was good as my rating reflects, however, this is a tale of how one bad apple can spoil the bunch. I am a life long hospitality career professional. I do recommend this property and I want the management team to be aware of opportunities to improve. POSITIVE - I stay at this location several times a year for business. The new lobby and portico entrance look great. The rooms are currently being updated and that will be nice to see. Room service is available and the television has plenty of choices for anyone. Free wifi and comfortable work station with extra plugs for computer work in the room. Service can be off at times, but there are mostly good employees that care about guest experience. The front desk is always professional and accommodating. One of my favorite things about staying here is the breakfast buffet...especially the Riverside Bacon (basically candied). I have had Annie as my server several times and she is always attentive and fun to see. Housekeeping is friendly and efficient- always greeting you when you pass by. NEGATIVE- Beware the "cook" named Grant, whom the hotel has misguidedly chosen to hire and for some reason put in a position where he has contact with customers. They stationed him making omelettes out front for breakfast. He has terrible demeanor with guests and grunts more than he speaks. His appearance was filthy with debris all over his uniform. I heard other customers commenting about him as well. I asked a server if he was having a bad day and they said this was standard behavior for Grant and they regularly hear about his attitude. They have to deal with it on a regular basis themselves, so i felt obligated to mention this in a review for their sake. Management should drop this problem employee before he drags the Riverside team down with him. You are only as strong as your weakest link...and this guy is WEAK!

"Successful Group Event"

5
27/04/2018

Our company holds an All Sales Meeting every 3 years in the Boise area. We have our sales people from the USA and Canada come in for 1 week of meetings and it's a really busy, full packed week for all of us. We held this conference with the Riverside hotel in 2008 and came back 10 years later to do it again. We were more than pleased with the entire process from booking the event with Jennifer, working with Belinda for the meeting space and catering, Ryan with the AV company PSAV, and Chelsea and Cameron for our on site support for our meetings. Everything went on without a hitch. The hotel rooms were great, everyone loved their room!! The food was Awesome from the breaks to the lunches and the Wonderful welcome reception we had on the first night with our private bar and appetizers. Everyone on the banquet staff did a terrific job and made every participant feel welcome. the people at check in were Great, the lobby bar was fun and the bartender was really great as well. Things could not have gone better, the hotel bends over backwards to make everything perfect. We had a ton of last minute changes to both hotel rooms and our program and the ladies didn't even flinch, they just rolled with the punches and it worked out perfectly. I'd like to recommend this is the Best hotel to have meetings in the Boise area. The price is really fair for absolutely everything and you won't have a better experience then this. We will definitely be returning in a couple of years, thank you to all the great people that we encountered over the last 4 days, you made my job much easier:)

"Nightmare"

1
25/04/2018

We came from Virginia Beach to stay here in order to buy a house. Four mornings in a row we've been awakened by construction downstairs. The construction workers obviously like to bring their dogs to work with them. This is absolutely unreal. We have complained but they seem to think for making everything up. If they could just send some stuff here in the morning they might realize that we are not making it up. Strangely, the only time they're doing the work is it about five to 8 o'clock in the morning and then they're gone for the rest of the day! Here's Johnny? This will obviously be our very last stay here.

"Riverside Hotel"

5
23/04/2018

Once again, an excellent stay at the Riverside Hotel. It is now a BW property. However, do not let that fool you, the service and my room was top notch. Joan at the front desk provided me with exceptional service and made me feel really at home. This is the best place to stay in Boise. It is right on the river, extremely close to a new park. and a great place to exercise and take a long walk. Soon the Sandbar outside bar will be open. I cannot wait for the afternoon music. I am also looking forward to fishing the Boise River this summer. This is the place to stay. You will not regret it.

"Ismet was great!"

5
20/04/2018

my coworkers and I stayed at this hotel during a conference and it was great! Ismet was our driver for 2 different occasions and he did a fantastic job! friendly, funny and outgoing. I hope he gets a raise!

"Great venue for an event!"

5
19/04/2018

Riverside has excellent facilities for an event. The staff are kind, helpful, organized and flexible. The food and service catered for our evening event was perfect and priced reasonably within our budget.

"Awesome Place to hold an event!"

5
19/04/2018

We had an event with a live auction, dinner,and many displays. The staff was amazing. Belinda Unger is the sales person to work with. She is kind, professional and is amazingly responsive. Cameron Lechems was amazing to work with- what a great accomodating host. The staff at the event Lishv, Terri, Angel, Jade, Laura, Linda, Narena, Brandon and Katelin were amazing. We would recommend the Riverside for any event. They were amazing!!

"This hotel made my conference stay"

5
18/04/2018

I have nothing but good things to say about this hotel. It isn't real pretty from the outside, but they have worked to update the inside. The staff is some of the nicest and well trained staff you'll find at any hotel. The staff worked hard to help out and suggest places to go and eat. I was at this hotel for three nights and four days for a conference. The wi-fi worked very well (and was free) so I could get work done while I was at the conference. The best part about this hotel was the free shuttle. The staff took groups of people at this conference to where we needed and it was a lifesaver! We appreciated all they did, every single driver was awesome!! They have a free shuttle from the airport too that was there in 10 to 15 minutes after I called. Super nice and accommodating drivers, I had three different drivers and all of them worked so hard to help you get to where you wanted to go. I stayed here in April 2018. The hotel decor is average, but the rooms are huge and everything about this hotel was very good. They had live music most days and quite a few nice surprises I don't normally see at a hotel. This place is about 5 minutes via the shuttle to downtown and there is a ton to do downtown. Despite it being an older hotel, I would stay here again in a heartbeat. The riverfront trail is a great amenity and essentially right by the hotel. Thank you Riverside staff for a memorable stay!!

"Great location and great buffet!"

5
18/04/2018

We stayed at the Riverside for 5 days while we explored the Boise area. We found the hotel to be just perfect with excellent attentive staff. The room was very comfortable and clean. We really enjoyed the breakfast buffet each morning with an amazing selection to choose from! We will definitely be coming back to the Riverside!

"Grandma 99th B-Day"

5
16/04/2018

Karrie the manager upgraded us because we had been on the road helping an Aunt from Twin Falls to Boise as we came out from Portland to help. In return karrie H helped us with a Jacuzzi room. Thank you RiverSide Hotel!

"Accommodating staff"

5
13/04/2018

I was treated very well and helped during check in. This was the first time I have had pets with me here and Korrie H. Was very helpful and friendly. The rooms are nice and the upgrades are a nice addition to the property. The hotel is right on the Boise. River, a great location.

"Extremely Convenient!"

5
10/04/2018

I was in town for a conference. I was extremely impressed with the convenience of this hotel; everywhere else I've been doesn't meet this bar! The hotel shuttle takes away the need to call a taxi or get an uber, the hotel shuttle will pick you up from the airport which is ~10 minutes away and even take you back there. If you want to go anywhere in downtown, they can drop you off and pick you up as well which saves so much money! Specifically, Izmet was the shuttle driver I had and he was very kind, a great conversationalist and a big help! Their hotel is very clean and kept, the rooms are nicely decorated and spacious as well. Will definitely book here when I'm back in Boise!

"Looking for a venue ... The Riverside Hotel does it all!"

5
10/04/2018

I have held 2 conferences with The Riverside Hotel within a week. The first one was last week and it was the second year that I have held this specific conference at the Riverside Hotel. I cannot say enough about Jennifer and Belinda... even though there are many events going on at the same time; they make me feel like my event is the most important. They even brought me their world famous cookies when I was running low on energy! They ensured that everything is the way I wanted it, made recommendations when I was stuck on what to do and were very flexible since I had a tendency to change my mind. The catering staff was amazing and there is not enough words to express my gratitude for their service during the conference. David ensured that the rooms were set beautifully and that the food was delivered on time. He even threw in flowers to make our tables for our reception was stunning. And the new chef was amazing – great tasting and plentiful! The catering staff went above and beyond - Cameron, Donna, Stacy, Emilee, Rochelle, Danielle, and Angel make an awesome team. I loved how they made sure that all of my attendees were welcomed, fed and treated like family at a dinner party. Thank you to all of the staff at the Riverside for helping me pull-off an awesome event for more than 300 people over 3 days! I am a success because you all made me look good! The second conference was today for about 100 people. Compared to last week, this one was a walk in the park. Jennifer and Belinda made it perfect again. Cameron, Dreemi, and Terri made sure that the food was delicious and served hot even though we were 30 minutes late into lunch. I even saw David running around and he stopped to say hello and checked on me. If you are looking for a place to have your next event, look no farther. The parking is free, the rooms are very comfortable and nice, the food is delicious, the location is right next to the river and there are many conference room sizes to fit your needs from 10 to 300+ people. Just so you know, I am already planning my conferences for 2019! Lastly, I want to also say that Jon and his PSAV team were amazing and ensured all of our audio visual needs were met. They constantly kept checking on us to ensure there were no problems throughout the day. In addition, they went above and beyond to make sure we had all the equipment we needed and ensured that we were not being charged for items we did not use.

"Rainy day Briday Shower!"

5
09/04/2018

I called to see if they could accommodate a group of maybe 30 ladies for a Bridal shower. They did and then went above and beyond. They gave us a private room, had flowers on the table, let us bring more flowers and cupcakes in, let us decorate, brought in a private mimosa bar for us. The buffet was great, plenty of options and everyone was shocked the mimosas were included (bottomless) and the price was so great. The bride to be was very happy and pleasantly surprised by the room, flowers, drink and food. Brittany took immaculate care of us and accommodated out every request. It was the perfect party for our Bride to Be. Thanks again Brittany!

"A beautiful weekend beside the river!"

5
08/04/2018

I have attended business events at the beautiful Riverside Hotel and always had a great experience, but had never stayed for fun & relaxation before this weekend. What a perfect place to come and stay if you're in search of a relaxing weekend where you'll be treated well, fed well and surrounded by lovely and beautiful amenities. I live on the other side of the Treasure Valley and had a friend fly into town and we decided to take advantage of the Spring Showers promotion at the Riverside and enjoy a weekend "staycation" - from the moment we arrived we knew it was a great decision. We were treated so well at check-in by Steffan, so professional, kind and knowledgeable. When we needed a few things worked out, the night manager, Donavan went to the ends of the earth to make sure we had what we needed. When we ran into him at dinner that night, he helped us again! It was clear that he also has great respect for all of the other staff at the hotel, and that everyone works together wonderfully to make sure that guests have a great experience. We had a delicious dinner at the restaurant inside the hotel and were treated like old friends by our server, Lishu. There was live music playing and the atmosphere felt very special and resort-like. After the first night, we decided we needed to stay another night. We had a gorgeous river-view room and the beds and bedding were lush and comfortable. Our room was spacious, lush and stylish. The buffet breakfast on Sunday morning was OUT OF THIS WORLD and included with our room! We enjoyed fresh crepes, prime rib, fruits of all kinds and couldn't begin to taste everything offered. It was a beautiful display and everything was fresh and delicious. It felt like over-the-top amazingness, we weren't expecting it to be so fabulous. Our breakfast server, Patti, made our day with her friendliness, kindness and helpfulness. I would highly recommend an experience at the Riverside Hotel. Whether for business or pleasure, the staff and amenities will knock your socks off. The views and surrounding areas are the best in the valley... no other hotel has so much space spanning the river and greenbelt and it really makes a difference. It feels like an in-city resort, surrounded by beautiful nature but close to everything. Words fall short when describing this very special property and hotel. Go!!! You won't regret it!

"Easter sunday"

5
04/04/2018

I came for Easter Sunday with my family. This year I am going to college anyways Donna was our waitress and she was really cool. My little brother really enjoyed going to the Easter egg hunt. He's slightly autistic and has a really hard time picking anything besides his favorite color. Sam and Jon helped him find yellow eggs and Terri cheered him on. Really cool and Donna even chatted with him and she's was totally nice and respectful even when she was super busy. Glad we could get one more family hurrah before college!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for joining us for Easter Brunch. I am so happy that you and your brother enjoyed the brunch and the Easter Egg Hunt. This has been one of my favorite traditions for many years. Dona is always a good waitress and a nice person. I am happy that the bunnies assistants were able to help to make the day special for your brother. That makes me smile. We are currently taking reservations for Mother's Day if you want to treat Mom.

"Amazing"

5
04/04/2018

I can't say enough good things about this hotel and the staff. My family stayed here for a funeral and we felt welcomed from the moment we walked in the door. Korrie (front desk) was very kind and accommodating as we checked in. She made sure we had everything we needed and even gave us cookies! The next morning, the front desk staff made sure we knew about the shuttle to the airport as well since some of us were traveling. The breakfast was amazing! Annie was our server and she made sure we were completely taken care of. If the buffet didn't have something we wanted, they made it for us. The live music in the lobby was also very nice. There was plenty of room for my family to gather, either in the rooms or in the spacious lobby. While this was not a fun visit for us to Boise, the hotel staff made our stay very pleasant and we felt well-taken care of.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for your review. I am so sorry for your loss. I am glad that the hotel staff was able to make a difficult trip a bit more pleasant. I hope you will be able to come back to visit again under more pleasant circumstances.

"Easter egg hunt "

5
01/04/2018

Went to the riverside for the Easter brunch. Had loads of fun! Sam, Terri, and Jon did an awesome job at hiding the eggs and making the experience awesome for my little sister. She had a lot of fun talking with Sam about dresses and fairies. And it was an all around good experience. Angel was out waiter and he was awesome. Really fast and made sure we had everything we needed.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am so glad that you enjoyed the Easter Brunch. It is always a lot of fun for the entire family and I know the egg hunt is a favorite with the children. I am glad your sister enjoyed it. Sam, Terri, Jon and Angel always do a great job and I saw them working hard on Easter. Thanks for noticing them. I hope we see you back at The Riverside soon.

"Excellent Service"

5
31/03/2018

I came here for a conference and was impressed by all of the staff. We had a few hiccups with the av equipment and computers but the front desk/reception sent the IT guy to our conference room in a timely matter and fixed the problem with a smile on his face. Also, the keycards are very sensitive and my kept getting close to my cell phone and deactivating, but they were always so kind to reactivate my card. Overall I had an excellent experience and will definitely recommend this hotel and stay here again in the future.

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
I am glad that you had a good conference at the hotel. We do have a lot of meetings here so the staff is very accustomed to meeting the needs of groups and meeting planners. I am so happy that you will be recommending the hotel and staying again. We will be waiting to welcome you back.

"Awesome weekend at the Riverside Hotel!"

5
31/03/2018

We stayed at the Riverside Hotel during the Treefort music festival. Jon was very accommodating when setting up my reservation and Korrie was very nice when we checked in. The room was spacious and we had a great view of the river! The breakfast buffet was awesome and Annie, our server, was really nice as well. We were able to ride our bikes along the river to and from the festival which was great! We will definitely be staying here again next year!

KathyPidgeon, General Manager at The Riverside Hotel, responded to this review
Thank you for staying with us and thank you for writing a review. I do agree with you about the breakfast. I love our breakfast buffet! I am glad that Korrie, Jon and Annie took good care of you while you were here. See you next year.