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Best Western Carlton Hotel, Blackpool

282-286 North Promenade, FY1 2EZ, Blackpool, Great Britain - See on a map
Best Western Carlton Hotel - carlton hotel grounds and hotel The Best Western Carlton Hotel is ideally located in the center of Blackpool. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Carlton Hotel is a fabulous place to stay in Blackpool, with a fantastic seafront location overlooking the beautiful Fylde coast. Getting to the beach is easy – just walk out the door and cross the road. As the hotel is situated on the slightly less hectic north promenade, you’re minutes from the center of Blackpool and its many attractions and can still enjoy peace and quiet. Built at the turn of the century, the Best Western Carlton Hotel boasts panoramic scenery across the Irish Sea, as well as a front row view along 12 miles of sandy beaches and the famous Golden Mile. A leisurely stroll will take you to the town center and Winter Gardens, with the best that Blackpool has to offer within easy reach. The iconic Blackpool Tower is impossible to miss, and just a mile away and a little further to the south are the famous amusements of the Pleasure Beach. You’ll know you’re there when you hear the screams of thrill-seekers riding The Big One – the UK’s tallest and fastest rollercoaster. In between, you’ll find Seaworld®, Madame Tussaud’s and more seaside entertainment than you could possibly wish for. On a practical level, the Best Western Carlton Hotel is just half a mile from Blackpool North station and is ideally located as a conference venue in Blackpool. If you do like to be beside the seaside, this is the hotel for you.

Best Western

Carlton Hotel




Hotel advantages

  • Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

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based on 768 guest reviews
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Sleep Quality

"Access Difficult for older Persons"

User 17/07/2019

Booked double Room on arrival our Room 312 was Single size fitted with Double bed which could not be accessed from both sides ? Complaint was dealt with immediately and given another room 207,this was larger but would still not accommodate a Double bed with access to both sides.We were then given a third Room with a Double Bed that had access to both sides.My opinion and I am sure that of others is that a Double Room should always have a Bed that can be accessed from both sides irrespective of ones age. Although all Floors are serviced by a Lift access to Rooms require negotiation of a number of small Stairs unless you are adjacent to Lift these Stairs do not have Handrails.Some Rooms also have Stairs to Bathroom again no Handrails. If you have any Mobility issues however slight then I suggest you inquire after a disabled Room Generally Staff were very Helpful and dealt with our Complaint quickly accept that it had to be addressed twice.We are much traveled and have stayed in a large variety of accommodation around the World including previous Beat Western Hotels,this one is by far now at the bottom of our list

"Best stay in Blackpool"

annietA3967DL, Glasgow, United Kingdom 16/07/2019

Been to Blackpool a few times. First time in this hotel. Will definitely return. Room was clean and comfortable. Breakfast excellent. Staff very helpful. Excellent location and best views of the sunset. Tram stop right at the door.


scraig167030, Benalmadena, Spain 16/07/2019

Nicely furnished hotel, bright and cheery reception and lounge area. Very pleasant staff on reception. Poor bar.service, no one there to serve for at least 5-10 mins. Room very large and well decorated, filthy interior bedroom window and room far too warm during night.

"Recent visit in july 2019."

User 12/07/2019

Only stopped two nights but found hotel pleasant if a little dated. Not far from the south pier the location was good with ample parking and free wi-fi in the rooms. Although w didnt take our dog they are welcome at the hotel along with free treats!


User 11/07/2019

Not as wonderful as it looked on their website. Breakfast was o.k. but there seemed to be only one person on duty. No eggs available - you had to ask for them but nobody told us that. The rooms looked rather tired and the bathroom was definitely 1 star.

"Reception ruined the stay"

User 10/07/2019

We arrived at the 11am eventually taken to our room at 2pm not a minute before it was for a disabled person then he informed us that we had booked it I phoned bookings .com who informed me we did not he eventually gave us a room that overlooked the sea not the exact room this room was dirty I went down complained again he wrote the Genral managers email on a card and gave it too me disgusted I emailed the g/m Still no response to this day Also the same chap served us stale sandwiches? Also had more trouble getting him up off the chairs in the lounge area to serve a drink As he was so busy reading the Xmas festivities book for the hotel We left the following morning haven paid for two nights but delighted we were leaving this hotel in the distances of us

"Lovely hotel - definitely recommend"

Janice H, Stockport, United Kingdom 10/07/2019

Stayed at The Carlton with my brother & sister for a family little holiday. We stayed here last year as well & liked it so much we came back this year. Buffet style breakfast - food was hot & majority of it tasty - all except the scrambled eggs - they were tasteless ! No fried eggs on the buffet table but you could request one - which we did on one morning & the fried eggs were better. Gluten free toast was available & soya milk - so the hotel catered well for allergies The menu had a good variety & the food was very tasty. We only booked bed & breakfast but ate at the hotel 2 out of the 3 nights that we were there as we really enjoyed the food. The waitress was extremely helpful - her name was Panagiota (not sure if I have spelt her name correctly - Greek name ). Panagiota was friendly - made us feel really welcome & was a lovely lady. Carlo Petza (Manager). He was very helpful , polite & friendly. I would definitely recommend this hotel.


ellethebelle, uk 09/07/2019

After a lovely stay here last year my sister , brother and I chose the Carlton again for a 3 night break. So glad we did.The hotel location is great , tram stop just over the road, the dining area overlooks a veranda where you can see the sea and watch the sunset. Plentry of parking spaces at the front of the hotel.The buffet style breakfast was good. I am coeliac and also dairy intolerant and the friendly staff kindly brought me gluten free toast and lactose free milk every morning.We also dined twice in the evening , delicious food,and again gluten free choices available. The steak and chips were excellent, as was the prawn cocktail. The greek waitress Patagona? sorry if incorrect spelling, was ever so friendly and accommodating. My brother, who is disabled, felt very relaxed in this friendly hotel. When he suffered a fall into a road the hotel manager Mr Petza provided first aid advice and arranged a taxi to the walk in centre, where my brother had stitches in his elbow, We will definately return to the Carlton next time we visit Blackpool

"Lovely wee break "

Weeji, Moffat, United Kingdom 08/07/2019

We have just enjoyed two lovely days B&B at this friendly hotel but ate in one evening also. Breakfast was very good wirh the usual buffet choices and dinner was super. Fish pie and steak pie gorgeous. Our room although a bit compact suited our needs. The best thing about this hotel is ts that majority of staff are friendly and helpful. It was great to see that the lovely Greek waitress is still working there and just as smiley ☺. Efharisto for making our holiday even better. Hotel lucky to have you.

"Dated hotel very disappointed poor value for money"

User 05/07/2019

Exterior looked fine interior the room extremely dated nowhere to store clothes other than an open recess in the wall with a hanging rail, no where to keep valuables, thermostat on shower kept getting scalding hot had to call maintenance walls had patchy paint in different colours old fashioned carpet and furniture not my idea of a superior double room for the money paid

"A very good hotel"

AngelRyan33, Tipperary, Ireland 04/07/2019

Location was fantastic, a tram stop and taxis right outside the hotel, the breakfast was very plentiful and hot. Beds are very comfortable, and it's nice and quite away from the hustle and bustle but The north pier is only 2 min down the road to lively bars and the tower if you want the night life . I would definitely recommend this hotel

"Good value and quality"

petergD1142OO, Bishop Auckland, United Kingdom 02/07/2019

Very good stay very clean and tidy condition of all areas very well maintained.The food and breakfast was good the only downside was that the receptionist had to double up as barmaid and there was sometimes a wait because she was busy elsewhere.

"a great place to stay"

Passenger39244124430, Edinburgh, United Kingdom 30/06/2019

it has everything you need for a good stay in Blackpool and close to the town where all the attractions are and shows and bars and clubs the main shopping hounds hill is close by just at back of the tower

"Short break "

acambsboy33, St Ives, United Kingdom 18/06/2019

Last stay here is 2016 of which was not the greatest of stays. But this time wow from checking in which was quick and easy room was what I asked for and needed was spotless breakfast was as good as last time loads to choose from I had a meal here last night which was awesome Staff are so friendly and so helpful well done

"fantastic hotel"

User 16/06/2019

best western was the perfect choice for our stay. comfy rooms ,great food and really excellent staff .excellent menu .bar and lounge was very comfortable. i would fully recommend this hotel if visiting blackpool.

"Short, but sweet stay."

auravary, Sheffield, United Kingdom 14/06/2019

This was only an overnight stay, but I would not hesitate to recommend. It's slightly outside the main centre so a nice, quiet area. Staff were friendly and helpful. Our rooms were cold on arrival, but it was quite windy and cold for June and they warmed quickly when radiator turned on. Bathroom however was a little dated. Food in the restaurant was nice and the voucher for a free drink each was appreciated! Overall a good trip and wouldn't hesitate to return

"Great for a short break"

User 11/06/2019

We stopped off for the night very last minute. Great value for money, the lounge area is perfect to have a couple of drinks. The staff were very friendly and helpful. Would definitely return for the night. Excellent nights sleep.

"Grays away day"

User 05/06/2019

The hotel was clean and room was lovely .Breakfast was fine staff lovely and friendly.well situated in Blackpool. Everything was well presented .The bar area was modern as indeed was the whole hotel .I have had better breakfasts but there was a reasonable choice and everything was of reasonable quality


Bruceieboy, Fife, United Kingdom 29/05/2019

O my go room was tiny. Seemed like a double bed in a single room Alough was clean and fresh room was at rear of the hotel where all the drunks seemed to pass most of the night shouting bottles being broken or thrown about Not good when your there working and need a sleep I think the fact that they charge you £5 to park when staying in the hotel is a bit off as well. Fair enough if your just using it for parking

"fantastic hotel"

OnAir05818389390, Northumberland, United Kingdom 26/05/2019

Fantastic hotel, we got here at 1pm check in wasn't until 2pm but room was ready,speedy check in. 15minute walk to town center. We stayed in the family room very spacious. Lovely Breakfast plenty of choice. We booked this hotel with additional £5 for parking. Beds lovely & comfortable, room was nice & warm.

"Downstairs Facilities Good; Rooms So So"

BredburyBlue, bangkok 20/05/2019

Hotel is 5 minutes in a taxi from the North train station and on the sea front in the north part of Blackpool. We booked 2 rooms, on the 2nd floor (there's a lift and stairs). Kids had a twin room which was reasonable, ok size, on the side of the hotel (roundabout side) and not too noisy. We had the room next door, a double, not very big room, and facing on to the road behind the hotel - noisy as the cars accelerate from the roundabout. If staying at the hotel make sure you can a sea view room! Bed was fine, not many facilities in the room but ok for few days stay, shower good. Everything downstairs we found very good. There's big areas to sit. A bar. A dining room. Breakfast buffet was excellent. We didn't find the staff over friendly but the gentleman taking care of the breakfast room was very nice. 10 minutes walk to the North Pier. Would I stay again? Yes but I'd need a sea front room where it's not too noisy.

"Nice hotel - tiny room"

2730lesley, Manchester, United Kingdom 19/05/2019

The hotel exceeded expectations on arrival. Was greeted well by receptionist and the reception area is welcoming and nicely decorated. Parking on site was good but you do pay an extra five pounds for this. The bar area looked good but neither drank or ate at the hotel. Did glimpse breakfast and the area it was served in looked comfortable and their appeared to be a good selection. My disappointment was in the size of my room. I paid the same price as my friends but as they were a couple they had a much larger room. You could barely move in mine. It did have a double bed and dressing table but that filled the room. The bathroom was functional with all the usual toiletries and shower cap provided. Window in room was tiny but with no view it mattered not. Woke to the sound of glass bottles being disposed of which before 9.a.m on a Sunday was not great and the cleaners chattering loudly outside the room did not lend itself either to a nice Sunday lye in! Despite the room being very tiny and, as I say, this was disappointing as I had paid the same as my friends had, it still had a t.v and the hotel does have wifi

"Blackpool birthday night out.."

rosss291, Widnes, United Kingdom 19/05/2019

Blackpool birthday night out.. good location. rooms good but investment needed. For me Blackpool is missing a really excellent hotel for location with modern upgraded rooms. A little investment. For me you will be the hotel....

"Disappointed at management approach to bad guests"

User 15/05/2019

I use hotels all the time for work, currently staying at this one. Last night complained about guests arguing and fighting with each other last night, was told one guest would not be allowed back in, 11.30pm he returned to room and I was subjected to a whole night of complete mayhem, despite staff intervening on 2 occasions nothing was resolved, does not really appear to be any consideration for other guests as they have been allowed to stay again this evening, just simply not good enough from the management, these guests should have been asked to leave immediately. No where near enough staff, reception often left unattended and phone constantly ringing. Some rooms are very small, including mine this week, with a lovely view of the fire escape, bins and staff smoking in the mornings. Unfortunately I have booked again next week and pre paid but after that I will be looking for alternative accommodation in Blackpool or further afield to have a better and quieter stay

"Short break to Blackpool"

j0c78, Rugby, United Kingdom 11/05/2019

Booked last minute and was weary about staying in a 3 star hotel. We have dogs so are limited in choice. I would definitely return, we stayed midweek so a very reasonable rate, sea view, dogs were made very welcome and as booked through best western website no extra charge for the car park. This was a pleasant surprise.

"shower not working"

reallyserious, England 09/05/2019

Stayed here recently for one night for work. generally positive experience but unfortunately the shower in room 108 wasn't working which I didn't appreciate till the morning, know one on reception till 8am so too late to resolve. Thought I would get an apologise when I checked out but being told 'we have workmen in every day' seemed to suggest I was making it up.

"Excellent service and facilities"

Passport55206978126, Bolton, United Kingdom 06/05/2019

Recently stayed at the Carlton Best Western Blackpool whilst in the town for a night out, the first thing that struck me as l walked into reception was the cleanleness and the modern decor. The reception staff were speedy, helpfull and extremely courteous, room was excellent with all the facilities and services you would expect, breakfast was excellent and the waitress went above and beyond in ensuring we were being catered for. Plenty of car parking space . I would happily stay again at this hotel .

"Doggy's trip to the seaside"

User 03/05/2019

Booked at the best western because I've always had good experiences in this hotel chain. Staff were very accommodating and kind, the receptionist gave our dog a treat which was nice. All drinks in the bar had 10% off for May time only. The room was.. average. Quite small and overlooking a dirty roof top, side road & a tyre garage. The bathroom tiles all had scum on them, unpolished and dirty towel rack, the plug detached from the chain, shower head was dirty so we didn't use it. The netting on the windows were also black with fag burns in there obviously from previous guests not abiding by the ‘no smoking' policy. All in all, it was OK, nothing special but then it is in Blackpool. Was also a bit gutted because there were only few places that allowed dogs in so we didn't get to do much, luckily the weather was okay.

"Blackpool stay"

User 26/04/2019

Stayed at this hotel several times,if booking with an external company there is a £5 charge for the carpark, always ask for sea view if possible otherwise your view can be of a carpark, dogs are allowed but on a couple of occasions we've had to complain as the left there dog barking in the room when they had gone into Blackpool otherwise this hotel is excellent

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Journey64420409806, Many Thanks for taking the time to write a review. It was Great to read that we catered for all your needs and apologies for the couple who left their dog which i must say we do not allow. We Look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Fabulous Hotel"

Happycustomer47, leeds 24/04/2019

Love staying here when in Blackpool. It is by far the best place to stay. Great location, fabulous clean modern hotel with good clean comfortable rooms. The staff are lovely and friendly and the bar is great with reasonable price drinks. Breakfast area is nice and open plan with great window seats overlooking the sea. The food is lovely and all freshly cooked food with plenty of choice. Thank you Carlos and team for a perfect stay. 10 outta 10. I would recommend this hotel and look forward to returning next time i visit Blackpool :-D

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Happycustomer47, Thank you for taking the time to write a review. I am glad to read once again that we exceeded your expectations, it was a great pleasure to meet you and hearing and reading your feedback. We ALL look Forward to Seeing you Soon. Kind Regards Carlo Petza General Manager

"Good times had by all"

Seaside45883152506, Liverpool, United Kingdom 23/04/2019

We needed a hotel for an overnight stay in Blackpool for 3 of us (my wife, my 2 yr old and I). The hotel looked very neat and clean from the outside. This was confirmed when we entered and the lobby smelt like fresh polish and was very tidy. We were booked in very quickly and our room was easy to find. There was enough space for us all. A double bed for us and single bed for the little un. There was a TV, Coffee making facilities along with the en suite bathroom. There was a cupboard to store luggage in and enough room for the toddler to walk about. The room was well lit and had a lovely mural of Blackpool on the wall. If you're looking for a cheerful, comfortable base for a couple of days then you need look no further. I'd definitely stay here again the next time we decide to visit. It's about a 10 minute walk from the train station and Blackpool Tower. Some people might find this a bit of an inconvenience but it wasn't a bother for us. Just something to be aware of if you suffer from mobility issues.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Seaside45883152506, Many Thanks for taking the time to write a review. It was Great to read that this was the first time you had stayed with us and the appearance from the outside complimented what was on the inside of the hotel. I am also glad that you had experienced everything in the hotel to ensure that your stay with us was impeccable. Blackpool transport has improved considerably and their is a Tram stop opposite the hotel which you can simply hop on and pay by card or utilise the Blackpool Transport App. We Look Forward to seeing you again. Kind Regards Carlo Petza General Manager

"Nice place with welcoming staff"

HombreManchester, Manchester 23/04/2019

Great location walking distance to the centre for shops and bars, the staff are very professional and helpful. The hotel breakfast was very good with a wide selection and all areas were spotlessly clean.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear HombreManchester, Thank you for taking the time to write a review. Again i am glad to read that we had exceeded your exceptions and that you had Great service from All the team here at the hotel. We Look forward to seeing you again. Kind Regards Carlo Petza General Manager

"On the Sea Front and great wifi"

CBegg1950, Middlesbrough 22/04/2019

About 1/2 mile from the North Pier, this was our second stay at Best Western Carlton and it did not disappoint. On the first night, we had a meal in the restaurant and really enjoyed it. It was a great base for exploration with a tram stop just outside and within easy walking distance of the North Pier. We often come to Blackpool for our Wedding Anniversary which is the day before my wife's birthday. Being a YouTube vlogger, the quality of the wi-fi is very important for uploading videos. This hotel has the best of any hotel we've stayed at.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear CBegg1950, Many Thanks for taking the time to write a review. It was Fantastic to read that our hotel exceeded your expectations yet again. Happy Wedding Anniversary. We Look Forward to Welcoming you Back in the near Future. Kind Regards Carlo Petza General Manager

"Cracking hotel"

mark_a_carroll, Bury, United Kingdom 15/04/2019

We stayed here on Saturday night and can not fault the place. We arrived early and were greeted by a friendly member of staff who managed to check us in 2 hours early which was a bonus. The room was spotless with a comfy bed will definitely be staying here next time we're in Blackpool.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear mark_a_carroll, Thank you for taking the time to write a review. Again it was Great to read that we had exceeded your expectations and that every part of your stay was exceeded. We Look forward to Welcoming you back Soon. Kind Regards Carlo Petza General Manager


Jonah216, Penperlleni, United Kingdom 15/04/2019

Ideally situated for the attractions of Blackpool. A good sized room though it needed a tiny bit of TLC with regards to the decor in the bathroom and on the main wall. The breakfast is very good indeed and the staff were very polite. My only issue is that you have to pay extra to park on site, I know that parking spaces in Blackpool are hard to come by however as a paying guest I don't believe you should have to pay extra to do so.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Jonah216, Thank you for taking the time to write a review. It was Fantastic to read yet again that we had exceeded your expectations. Please contact the hotel directly with regards to your booking and i will ensure we waiver your next charge. We look Forward to Seeing you soon. Kind Regards Carlo Petza General Manager

"Highly recommended"

User 15/04/2019

Really enjoyed the trip to this hotel. We were greeted by a nice member of staff who advised us our room was ready and we could check in 2 hours early which was a bonus. The room we stayed in was clean and comfortable with all the amenities you could need. Would highly recommend this hotel if your travelling to Blackpool and will definitely be staying here again.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear getaway39799498708, Thank you for taking the time to write a review as this helps myself and the team continue to improve service and our guests journey at every point during their stay. I am glad we could accommodate with an early check in. We all Look Forward to seeing you soon. Kind Regards Carlo Petza General Manager

"Great hotel"

quizgo, England, United Kingdom 14/04/2019

Stayed recently at Best Western Carlton Blackpool in an Accessible room. On arrival we were very warmly greeted by reception and explained facilities and times for dining with a smile. Good start to our stay. I have stayed in numerous Accessible hotel rooms but must admit this hotel is the most beautiful and the bathroom stunning. It has been thought out well in design and bed superking and very comfortable. Breakfast was good and staff helpful.  I had a drink in bar and found pricing very reasonable and bar is area is lovely with comfortable seating. I would definitely recommend staying here and hotel rate very reasonable for the area and for quality of hotel.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear quizgo, Thank you for taking the time to write a review. It was Great to read that we had exceeded your expectations in every part of your journey during your stay her at the hotel. It was also Great to read your feedback on our Accessible Rooms which was also Fantastic. We Look Forward to seeing you again soon. Kind Regards Carlo Petza General Manager

"You get what you pay for"

User 13/04/2019

Booked room with sea view. Could only see the sea from the corner of the window. Bathroom door didn't lock. Bed was very poor quality. Very noisy hotel at night and you could hear the people in the room upstairs going to the toilet etc.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Passenger02431042044, Firstly Thank you for taking the time to write a review. Feedback both Positive and Constructive is valuable to myself and the team. If and when you book direct with the hotel you let them know your room preferences we will do our upmost to accommodate you so that you have a much better experience. Please let me and my team know when you wish to stay in the future and we will ensure you and every guest are looked after. Kind Regards Carlo Petza General Manager


mcs5466, Ludlow, United Kingdom 08/04/2019

Lovely hotel on the seafront with parking. Sea view recommended. Let showers run to regulate water a little. Staff are extremely helpful. Easy walking on a level into town. The room was smart, clean with good WiFi access. There is a lift if needed.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear mcs5466, Thank you for taking the time to write a review. It was great to read that we had exceeded your expectations and the staff were extremely helpful. We Look Forward to Welcoming you Back to the Hotel. Kind Regards Carlo Petza General Manager

"Excellent value for money"

User 03/04/2019

My stay at the Blackpool Best Western hotel was very enjoyable. Staff were very helpful, hotel location was very good in a quieter part of town and the room was clean and comfortable. Excellent value.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Trip59572847337, Thank you for taking the time to write a review. It was Fantastic to read Once again that you had enjoyed your stay and that we exceeded your expectations. We Look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Extremely nice hotel, staff and atmosphere."

Coastal49269534095, Swindon, United Kingdom 26/03/2019

Lovely staff on check in, breakfast good and hotel nice! Little improvements could be made but no complaints - as felt they were such little problems there was no need to report. Although we feel if we did need to report anything the staff would be more than happy to accommodate in any way possible.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Coastal492269534095, Thank you for taking the time to write a review. It was great to read that you had an excellent stay, However my ethos and our teams ethos is good old fashioned listening and talking to our guests so any feedback both positive and constructive will help us drive our service standards and create a enhanced guest experience. We look Forward to seeing you Soon. Kind Regards Carlo Petza General Manager

"Very good"

topendlad, Bedlington, United Kingdom 22/03/2019

Handily located a quick 10 minute walk from the Tower, there's plenty of parking plus the team stops outside the door. The staff were excellent, and the room was very pleasant, with a good sea view. A minor grip was a few cracked tiles in the bathroom, plus a shower that needs an instruction manual before you can get in. Had a good night's sleep, and breakfast was OK, save for the scourge of the British hotel, microwaved scrambled eggs. Good hotel, good value.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear topendlad, Thank you for taking the time to write a review. I am glad we exceeded your expectations with regard to your stay. I also agree NO microwaved scrambled eggs! We cook our Scrambled Eggs from Fresh and we also offer other Egg options when requested by guests so that they are cooked from fresh also. We look forward to seeing you again. Kind Regards Carlo Petza General Manager

"Windy and Wet weekend"

John J, Huddersfield, United Kingdom 20/03/2019

Good location as we go Ma Kellys and enjoy Funny girls 5 to 10 mins walk to town centre Beach front . Ok if its not raining . Room was ok. Breakfast very nice Evening meals a choice but not a lot . Reception staff very good and pleasant Overall 9 out of 10 :)

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear John J. Thank you for taking the time to write a review. We have recently changed all our menu's which will give every guest a much better variety. Thank you for your Great comments and i will certainly pass your comments on to our team. We look forward to seeing you in the Future. Kind Regards Carlo Petza General Manager


Arobajase, Bristol, United Kingdom 18/03/2019

We had to book somewhere in Blackpool at the last minute and the choice was pretty endless I've enjoyed Best Western hotels in the past so decided to try here I definitely wasn't disappointed The rooms were clean, comfortable and warm The staff were friendly, courteous and couldn't do enough for you Food was plentiful and tasty Free parking on the prom was a real bonus The location for a short walk into town or to jump onto the tram is yet another plus Thoroughly recommended


holidaymad47, Worcester, United Kingdom 17/03/2019

We booked this hotel as we wanted to bring our dog. Staff were all very friendly and welcoming. Room was small but clean and warm. Due to inclement weather all weekend spent much of weekend in room. Would stay again but would ask for a slightly bigger room.

"Great location"

User 16/03/2019

This is a lovely hotel, located one tram stop away from the North Pier. It's nice and modern inside and the breakfast was great too. We had an executive twin room with sea view. I think it was overpriced for what we paid. It's clear this had been an old room and the bathroom hadn't been updated. The staff were all very friendly and all in all, I would return.

"Check the size of your room"

Vivian M, Suffolk, United Kingdom 14/03/2019

Stayed here for an Anniversary. Hotel is on the sea front , We booked through Booking .com. We were given a room that was dark , due to the metal flue from the kitchen going up right outside the window . The room also had 3 steps up to the bathroom, which for us was a bit of a no no . Hubby told them this was no good they gave us another room on 1st floor , still at the back . The bed was king size the room was single , so I slept with my legs touching the wall. Asked if they did an upgrade and was told yes for an extra charge , They then gave us a room at the front , big bay window, Lovely view , very clean. But come 5 oclock we had to report the heating had not come on, this we did EVERY day of our stay , they sent someone to fix it and then it would come on, however the boiler ? needed kicking every day . VERY cold at the time .Breakfast was good , and the evening meal was also ok. Although limited at this time ( march) No entertainment at all. Very quiet hotel

"Great stop would go agsin"

craigmambo, Ossett 09/03/2019

My wife and I stopped in this hotel for the night going to see the Hairy Bikers show. Upon arrival we were met by the ever so helpful Andrew, he immediately gave us another room with a better view we already had. Upon asking whether the room had a bath or not he arranged another room with a bath. Fantastic service and he really went out of his way to look after us. Buffet breakfast was really nice too, certainly kept us going for the day. Would definitely stay again.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear craigmambo, Thank you for taking the time to write a review. I am glad to read that we had exceeded your expectations and that Andrew and the team are Pro active when it comes to our guests and i will certainly pass on your comments to all of them especially Andrew. We Look forward to Welcoming you Back to the Hotel. Kind Regards Carlo Petza General Manager

"Comfortable but could do better."

User 08/03/2019

Comfortable but could do better. The bar is very pleasant and the communal areas pleasant and clean. The first room we were allocated was too small. One side of the bed was against the wall and the room was too small to be classed as a double. After we com we were allocated a much larger room, larger than I would have expected. This was a pleasant room however the toilet seat was poorly fitted. The seat was at an angle on the toilet and neither the seat nor the lid would stay up. This is poor workmanship and the hotel should not have accepted it.

"Overnight Stay"

stephen c, Cramlington, United Kingdom 23/02/2019

i was in Blackpool again this week, different Hotel on the north of the town. The Hotel is on the sea front about a 10 minute walk from Blackpool Nth Station. Checkin was quick and east, my room was a standard double on the 2nd floor. The room was very clean and tidy, my only negative point was the shower , in that something must have been dropped on the tray can it had cracked the enamel, room temperature was nice. I went to the Resturant for evening meal the selection is adequate and the prices where good for a Hotel, my food order was delivered promptly and the quality and presentation was good. I had a comfortable nights sleep, very quiet. breakfast is a self service buffet, I get the impression the way it was set out Is to deal with big volumes of coach trip holidays in main season, quality and products where nice. I would stay again as its 2 minutes from the tram stop on the sea front.

"Pleasantly Suprised"

User 15/02/2019

My friend , dog and I spent two pleasant nights here. We were greeted with a smile upon arrival and booked in quickly,with a treat for the dog. The room was better than expected for a 3 star hotel. spacious ,clean and warm. The bathroom was spotless. All the staff from the house keeping team ,reception and management were friendly,helpful and dog friendly. House keeping were always on the go cleaning .However do not stay here if you are not dog tolerant as accidents can happen. We will definitely be back .

"Booked cheap room, got changed to a very expensive one without telling me."

Gary R, Berlin, Germany 13/02/2019

Blackpool, the home of the very cheap hotel, you can get a night at a small hotel from £17, Stupidly i decided i'd choose a chain hotel, just incase anything went wrong, thinking a chain would have good upper managment etc. How wrong i was... Booked a standard double room for one night, cost £39. Didn't realise when we got there that they put us in an executive room, that breakfast had been added, and for this the cost was £101. Only realised this after we'd gone home and noticed the £62 extra charge taken from our account. Contacted best western, was told the hotels are individually run, and to contact the hotel irect, this i did, and they just showed me a form that said i'd booked the £39 room on january the 29th.. which i did, BUT then on Feb the 4th it was changed to the executive sea view room with breakfasts and all that rubbish we didn't want. No mention of who made that change, it certianly was not me. Basically told 'tough crap' but please stay with us again. Not likely.

"Hotel without atmophere"

User 12/02/2019

We arrived early at the hotel on Sunday,10th February so that we could have plenty of time exploring the town. My husband and I were met with a terrible welcome from male on reception. He said sternly, your early, I ignored him and explained the reason why. On our return, we had a drink in the bar and had to wipe the seats before we sat down due to the dog hairs all over the seats. Then two young lads came in off the street ,clothes full of wet sand. And sat on the furniture. The receptionist said she was on her own and couldn't make them leave. Then we were kept awake with noisy gestures at1.30am in the morning. This is the only hotel I didn't feel safe!,

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Anne W, Firstly let me Thank You for taking the time to write a review. I would also like to take this opportunity to apologise as your stay did not meet with your expectations. We are a pet friendly hotel and we take great pride in our cleanliness of our property and i can assure you that we have since i joined the hotel in May No complaints regarding dogs or dog hairs on our furniture or around our hotel. I must also explain that our hotel is open to residents and non residents and we cannot discriminate just because peoples cloths are wet as we are at the coast. I myself with my background take Safety and Security of my team and my guests as a Priority, the locks and the procedures we have in place are extremely robust. I do hope you consider staying at the hotel in the future and i will personally look after your reservation from start to finish. Kind Regards Carlo Petza General Manager

"Good hotel"

patsyg, Liverpool, United Kingdom 01/02/2019

Just a one night stay,everything was fine.freezing cold outside but the room was warm and comfortable.good sized bathroom with nice most seafront hotels in Blackpool it is a bit dated but can't complain as it was very good value.didnt eat in hotel so can't comment.young lady on reception was lovely,very pleasant and welcoming. Adequate parking which costs £5.00 per day.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear patsyg, Thank you for taking the time to write a review. It was great to read that you had a great stay and that you enjoyed every aspect of your stay. Thank you also for commenting on the Pleasant and Welcoming Team member on reception. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Reasonable Budget Hotel "

Alan126, Bristol, United Kingdom 31/01/2019

Blackpool is full of crap hotels. Thankfully this isn't one of them. It's a reasonable budget hotel on the sea front but within walking distance of all the and pubs and clubs. My room was okay if a little on the small side and the bathroom was reasonable. Didn't appreciate the views of the bin area outside my window though I have to say. There is resident parking, though I believe there is a charge of £5 per day (I wasn't driving). The breakfast was good enough and plenty of it and the breakfast room looks over the sea front, although it is a bit of a barn of a place and not very inviting. All in all a good enough hotel to stay in if you're visiting Blackpool and if I'm staying in the town again I'd be happy to stay here.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Alan126, Thank you for taking the time to write a review. I am glad we had exceeded your expectations and that you will stay with us again in the near future. We look Forward to seeing soon. Kind Regards Carlo Petza General Manager

"Good and economical place to stay"

Chaffcutter, Rochester, United Kingdom 26/01/2019

Conveniently located near town Centre on the Beach which is just across the Beach Avenue, nice views fron the sitting areas Good size rooms, could do with a little renovation i.e. change of carpets Near public transport, Good breakfast,

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Chaffcutter, Thank you for taking the time to write a review. It was Fantastic to read that we had exceeded your expectations. We are continuing to improve the hotel and will ensure we show the hotel at its very best. We look Forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Broken boiler"

Annabel W, Stoke-on-Trent, England, United Kingdom 20/01/2019

Cons first - as stated in previous review, room freezing and shower just barely tepid (a nightmare in January). Carpet in room filthy (but that's also down to guests not bothering to wipe their feet I bet - everything else was nice and clean). Breakfast buffet also tepid. Pros - customer service excellent - the booking experience over the phone was friendly and helpful, the welcome very warm, also very obliging over us parking up at the hotel prior to checkin (and after checkout too), and the genuine attempt to address complaints - I didn't mention the carpet (but hope that during next refurb they have the sense to get darker carpets) or the breakfast (it was ok, just not that hot) but re the cold room and shower I advised I would like a partial refund to compensate for this - we came to an agreement as to a reasonable amount of refund and this was done straightaway and very friendly still. I felt valued as a customer, and listened to, and a malfunctioning boiler isn't something you can anticipate, they never sodding break in July do they. Would definitely return just because the staff as so very professional yet still friendly.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Annabel W, Thank you for taking the time to write a review. I would like also to take this opportunity to apologise regarding the boiler issue you encountered during your stay of which i did call an engineer out immediately and yes you are right they never breakdown in summer. Thank you also for mentioning the Fantastic team here at the hotel and their bespoke customer service they each have and i will personally pass on your comments to them all. We look Forward to seeing you in the Future. Kind Regards Carlo Petza General Manager

"Cold room and shower didn't work"

User 19/01/2019

I booked a last minute deal at this hotel and when I arrived was pleasantly surprised by how clean and fresh it seemed. I soon realised it was really cold in my room and the bathroom had no heating at all. I slept with a jumper on it got so cold. In the morning I tried to turn on the shower but nothing happened. I tried three times and then gave up and left. When I complained I was told the boiler was working hard because it was a busy weekend. Which isn't good enough. Also the inside lock on the door didn't work. Shame as it had the feel like it could be a really nice place to stay.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear BeckyManchester2019, Many Thanks for taking the time to write a review. Firstly let me apologise for your recent stay, i did call an engineer out immediately once i had heard about this to rectify the issue which was completely out our control. Please let me know when you would like to stay in the future and i will personally look after your reservation. Kind Regards Carlo Petza General Manager

"Great location"

User 15/01/2019

Have stayed here 3times now. Nice rooms. Comfortable bed. Fabulous breakfast good quality and buffet too. Staff good. Very friendly. And dog friendly. Would happily recommend to anyone. Close to all amenities and right on the front. Good value too.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Ed M, Thank you for taking the time to write a review. It always gives me great pleasure to read that our regular guests have a better experience each time they stay. I will certainly pass on your comments to the teams both Front and Back of House. We Look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Christmas Itinerary was a wash out - DO NOT BOOK at Christmas!"

woodyemm, Cleckheaton, United Kingdom 15/01/2019

I booked the Carlton Hotel for my Mother, sister and brother to spend Christmas together as my sister was over from Portugal and hadn't seen them for a long time and I wanted them to have a great time being “well looked after”. I received a copy of the itinerary - see attached. It looked really comprehensive with mid morning coffe and cake (a favourite for mum), Queens Speech with coffee / cake followed by board games and bingo and festive cream tea along with the Gala meals. It looked great! Unfortunately, the reality fell far short. I should have been worried when we arrived and were told there was no restaurant service for lunch (23rd December) just soup available if we really wanted it! The lovely girl on reception (I think Natalie, apologies if wrong) rang the hotel opposite as they had people eating in their restaurant (we could see them) but they informed her their service was for hotel guests only. We had to get mum in her wheelchair and go out in the wind and rain trying to find somewhere for lunch .... not a great start but ... it got much worse for my family when my husband and I left them for their “luxury hotel Christmas” that I had assured them they were getting. They were given a copy of the Christmas Itinerary ... see attached .... it bore no resemblance to the one that I had been provided with by the manager when booking. The staff did their best but my sister kept me informed daily, as Mum has dementia and I wanted to know all was ok, and there were so many problems. My sister advised that the mid morning coffee/cake was not there on any of the mornings. When they went for lunch on Boxing Day (my sister had looked at the original itinerary in error so they went down at 1pm) they found a single platter with very little left for the guests who had not yet eaten - see attached photo. The hotel was very short staffed with one elderly gentleman valiantly trying to serve at the bar with the receptionist helping out in between her own role as guests were, according to my sister, getting angry and fed up of waiting to be served. My sister said that no manager could be located. The 4 days 23-27 December was not cheap so we expected better! We have, over the years, stayed in other Best Western Hotels and have always found them to be of a high standard. Unfortunately this was not my family's experience in this instance. The moral is don't book Christmas at the Carlton Hotel in BLACKPOOL unless you are a fan of Fawlty Towers.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Woodyemm, Firstly let me take this opportunity to Thank you for your Feedback and also the opportunity to apologise that your stay did not meet with your expectations. I am the New General Manager here at the hotel and i also worked through Christmas and with speaking too a various amounts of our guests they all thoroughly enjoyed the festivities, However i do appreciate your constructive feedback and that i will be using this to Create a Better and more Bespoke Christmas offering to all our guests of which i am currently in the process of doing with my New Head Chef. If you do wish to contact me to discuss the issues in depth please let me know as i prefer talking to my guests directly. I look Forward to hearing from you soon. Kind Regards Carlo Petza General Manager

"Dance weekend"

Ashburyman, Liverpool, United Kingdom 14/01/2019

Absolutely over the moon with how professional and welcoming the staff were on our stay they couldn't do enough for us very nice room and fantastic breakfast highly recommend to stay here will stay again without any worries Thank you

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Ashburyman, Thank you for taking the time to write a review. It was Great to read that we had exceeded your expectations and that you had a Fantastic stay. We do look Forward to Welcoming you Back to the Hotel. Kind Regards Carlo Petza General Manager

"Fab group dance weekend stay"

Viv R, Northampton, United Kingdom 06/01/2019

It's the fifth time our group has stayed here, and it's the fifth time we have had a fabulous experience! Nothing too much trouble with friendly, helpful staff. Although under different management, service and consideration for my large party was excellent. Even put on an early full breakfast an hour before time so that our competitors could eat well before dancing all day in the Winter Gardens. Brilliant social gathering spaces to relax in, and a very comfortable bar to celebrate or even enjoy a drink with friends and family. Well done Carlton Best Weston. We will be back next year!

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Viv R, Thank you for taking the time to write a review. It was great to read that your group had a Fantastic stay and that nothing was too much trouble for our team where service is involved. I am glad that our breakfast went down well and that you had a Great dancing event. When you wish to book please let me know as it will be a great pleasure to look after your bookings personally. We Look Forward to Welcoming you Back to the Hotel in the near future. Kind Regards Carlo Petza General Manager

"Nice staff but awful room and stay"

noral640, London, United Kingdom 05/01/2019

I booked at the BW Carlton Hotel in Blackpool for a two night stay after reading positive reviews. The lady who greeted us at reception told us the hotel was very quiet following a busy Christmas and New Year. The car park was empty. I was charged £10 for 2 nights parking which I wasn't expecting. Not the end of the world but it should be made clearer that parking isn't free. When I walked into the room the first thing I thought was how cold it was. The window wasn't shut properly, the double glazing not very effective. The bathroom up three steps, looked like it hadn't been refurbished since the 70's. The bathtub was chipped and dirty, tiles on the side falling off, a chipboard brown vanity with no space for any toiletries. The vent had so much dust on it as well. Water pressure was poor, it took ages for the bath to fill up. There was mould on the walls and the toilet didn't flush properly. The mattress was hard and very uncomfortable, the sheets so worn they had holes in them.There was a dull noise on and off throughout the night, in the morning I noticed the window was on a roof and what looks like an air vent from the kitchen. Never mind the traffic noise as well.I also noticed the net curtain was extremely dirty. Because it's in an old building the floor shakes every time someone walks by. Also worth mentioning it's on different levels so although there is a lift you might still have steps to your room. My daughter asked me why I had picked such a bad hotel and told me she never wants to go there again. The pictures definitively do not reflect the room we had. Breakfast was ok, a few self serve bits and a full English available to order on the first morning, a buffet on the second. The gentlemen who seated us a served us was very friendly. Breakfast is up to 9.30 which considering this is a holiday resort I think is very early. We have just come from a hotel that served breakfast until 11! The person who cleaned our room left a biscuit for my daughter's teddy which was a kind touch. Shame about the hotel. I will be writing to the manager and add pictures. What I completely fail to understand is why with such low occupancy in early January you would allocate one of what I hope is the worse room in the hotel- unless most are like this. Surely it makes much more commercial sense to allocate the best rooms first, leave the not refurbished ones for when the hotel is full. I wondered if they “resent” people who book with Booking and not directly. I don't know. It just makes no sense as to why we were given that room. We are often in Blackpool to visit friends so would have gladly used them again if our room had been better. Using a chain like BW I was expecting higher standards. Not luxury but certainly not this either!

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear noral640, Firstly Thank you for taking the time to write a review. Let me also apologise as your stay which did not meet up with your or my expectations. I am the New Manager here at the Hotel and i am currently putting a plan in place with the teams to to ensure our hotel is looking its best so that our guests can have an even better stay. I have received your email as well and have responded and awaiting your response. I look forward to hearing from you soon. Kind Regards Carlo Petza General Manager

"1st time visit"

KAT2010_10, Manchester, United Kingdom 02/01/2019

stayed one night with my daughter so we could see my parents next door they had to come over to us in the evening so we stayed in the bar area for a few drinks it was very quiet but a nice place very modern decor and spotless, we had breakfast there the next day which was lovely self serve and lots of it couldn't fault this hotel our room was very spacious with a double and a single bed

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear KAT2010_10, Thank you for taking the time to write a review. Happy New Year! I am Glad to read that we had exceeded your expectations and that you and your daughter had a Fantastic stay. I will certainly pass on your comments to our team. We Look Forward to Welcoming you Back Soon.

"Lovely place to stay"

MJW998, Peterlee, United Kingdom 02/01/2019

Was shocked on my return from over 20 years previous, light clean and uber trendy ground floor- lounge and bar area especially. Very welcoming reception staff and exceptional breakfast waitress all on her own . Room clean and bright Will be back Thanks

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear MJW998, Thank you for taking the time to write a review. Happy New Year! I am Glad to read that we had exceeded your expectations and that the improvements that we are making in the hotel had made a considerable difference. I will certainly pass on your comments to our team. We Look Forward to Welcoming you Back Soon. Kind Regards Carlo Petza General Manager

"overning stay"

Heather C, Burnley, United Kingdom 17/12/2018

Stayed overnight for my husbands birthday. stayed here before. Its five pounds to park. the location was very handy for what we had planned to do in Blackpool. We booked a seaveiw room which was clean cosy and pleasant. B

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Heather C, Thank you for taking the time to write a review. It was great to read that we exceeded your expectations and that your husband had a Great Birthday. We look forward to seeing you both again. Have Great Christmas and Fantastic New Year. Kind Regards Carlo Petza General Manager


shalila2015, Province of Barcelona, Spain 05/12/2018

on arrival we were given a room far too small for 2 people and no sea view as booked. We complained about the room and they said we had already been upgraded to a bigger one as the original was smaller (no way I said) anyway they gave us another room slightly bigger still no sea view and then they charged us for the car park (not good customer service in my opinon) we had to ask for exta towels and milk as the room was catered only for one person. Apart from that all was well the place was clean and tidy and the staff were very helpful and cheerful. But get it right Charlton Hotel nobody likes hidden charges such as car park charges especially when there is no mention of it on the booking form.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear shalila2015, Thank you for taking the time to write a review. I am glad to read that we managed to upgrade you and rectify your initial booking. I will certainly pass on your comments to the staff personally. When you wish to book in the future please contact the hotel directly and we will ensure your profile is updated with your specific requests. We Look Forward to seeing you in the Future. Have Great Christmas and Fantastic New Year. Kind Regards Carlo Petza General Manager

"Another great stay"

User 22/11/2018

Stayed here now on many occasions and will definitely be returning again good location friendly staff and nice breakfast and a good rate for a 2 night stay nice clean rooms and free car park town centre only a 5 min walk from the hotel

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear garyjones63, Thank you for taking the time to write a review. I am glad to read once again that we had exceeded your expectations. We always look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"1 night stay"

Angela C, Driffield, United Kingdom 21/11/2018

Stayed at Bets Western Carlton Hotel. Check in was quick and smooth, we booked a twin room which ironically was more expensive than a double not sure why. The room was clean and had everything we needed for 1 night. However the bathroom needs updating drastically and there was a terrible fusty smell so either the room hadn't been used for a while or it hadn't been aired properly. On the evening we went to the bar for a dink, the bar maid looked like she didn't want to be there, she wasn't welcoming at all and when we asked for stella she said the barrel needed changing so we had to choose something else. As it was 6.30pm we were the only ones in there I think she should have either checked it earlier or gone and changed it. We only had the 1 drink and left. On the morning we went for breakfast and stood waiting for someone to come to us for about 6 or 7 minutes in the end we went to reception and told them who came and ticked our room number off the list. Breakfast was nice and plentiful, the coffee machine was nice and made a lovely hot drink. Overall it was 1 night and wasn't worth complaining about. It was convenient for what we wanted. Just don't understand why a twin is more expensive than a double, if anything the rooms are smaller

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Angela C, Thank you for taking the time to write a review. Thank you also for both your Positive and Constructive comments which will help us improve our product and constantly improve our service. We look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Good stay"

Kevin D, Prestwick, United Kingdom 20/11/2018

Stayed here for 3 nights. Staff very helpful, stayed in a disabled accessible room. Breakfast was good value for money although ours was included in room rate. A special mention to Dee who went out of her way to make our stay pleasant. Best Western Dee is a credit to you.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Kevin D, Thank you for taking time to write a review. It was great to read that we had exceeded your expectations. I will certainly pass on your comments to the Team and especially Dee. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Disapointed not what we expected "

fordyuk, newcastle 17/11/2018

We booked a superior king room. What we got was a very cramped foisty bedroom, the traffic noise was awful. I didn't expect to be on the ground floor facing a noisy road opposite quickfit. The room was set out oddly with a waiting room type feel when you first entered. The bathroom weirdly huge and cold with good facilities for the disabled however I did not book the room for this. Not luxurious in anyway. Very disappointed. Wouldn't stay again.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear fordyuk, Thank you for taking the time to write a review. I must take this opportunity to apologise as your stay did not meet with your expectations. If you do wish to stay in the near future please do not hesitate to contact me directly and i will personally look after your reservation. Kind Regards Carlo Petza General Manager

"Dirty and Noisy"

AmyTurner1992, Ashington, United Kingdom 17/11/2018

I stayed here for 3 nights in a single room whilst working nearby. The room itself was quite small which is to be expected in a single room, however the cleanliness was unacceptable. The bottom of the shower curtain was black, the bathroom floor was pretty filthy and there was mould growing around the mirror in the bathroom just to mention a few things. There were long black hairs on the bathroom floor which certainly did not belong to me as I have short blonde hair. The bathroom also had a foisty smell. There was a chip in the mug in the room on the inside which was rusting. Finally, I couldn't lock the door from the inside. The bed was clean which I was pleased about. The staff overall were pleasant enough and the breakfast buffet was lovely. Based on cleanliness, I wouldn't return.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear AmyTurner1992, Thank you for your review. Firstly let me apologise as your stay did not meet with your expectations and i will certainly pass your comments on to our housekeeping team. Thank you also for mentioning our amazing team that we have here at the hotel and i will certainly pass on your comments to them. If you do wish to stay in the future please do not hesitate to contact me directly and i will personally look after your reservation. I look forward to speaking to you soon. Kind Regards Carlo Petza General Manager

"Fabulous Bathroom If You are a wheelchair user."

User 12/11/2018

We stayed at the Best Western Carlton on Friday night and had booked a superior king size room. Upon arrival we were shown to our room on the ground floor are located on the ground floor. When we entered the room there was a lot of traffic noise, as it was on the ground floor and right next to a road. The bathroom was enormous and perfectly fitted out for people using a wheelchair with complete with wet room and seated shower also has separate lower sink and emergency red pull cord next to the toilet and hand rails. There was also a regular bath with shower over it and alternative sink. The bed was under the window and next to a radiator with very little room between the radiator/window and the bed. The bedside table was half covered by the mattress from the bed and at the foot of the bed the space wasn't really wide enough to walk round without catching your leg on the edge of the bed. As you opened the door to the bedroom you walked into the room which was empty apart from 2 chairs. Ideally the wardrobe from the bedroom and or a dressing table should have been in there as it was wasted space so could have given the bedroom more space either side of the bed. There was no dressing table so putting on makeup was difficult and only way to do it was to stand in the bathroom by the sink, or for better light in the small hallway between the bedroom and bathroom whilst holding a small hand mirror also no spare pillows. I did go to reception to ask about moving to another room mainly because I wouldn't really want a room on the ground floor next to a road. I was told they only had 3 king size rooms which are all located on the ground floor and are suitable for people with a disability. I was then told by the lady that checked us in that she thought I had requested a ground floor room but there were other rooms she could show me. When I asked if they were double or king size she said they were all double or family rooms, I then explained that I had booked a king size and if there were no other king size rooms we would stay in the one we were given. There were not enough staff on in the evening we went to the bar for a drink and waited a while to be served, when we went for a second drink we waited that long we gave up and went elsewhere. The drinks at the bar were limited cost £12 for a can of John Smiths and a double gin & tonic. We were also told that if you were out late you would have to ring the phone at the door to be allowed back in. The breakfast was ok not the most amazing breakfast ive ever had, self service but disappointed that there was only scrambled egg and no other egg choice. Would I stay here again or recommend this hotel to friends? Probably not.

"Great hotel"

tracyr219, Darlington, United Kingdom 10/11/2018

Stayed at the best Western Carlton this week on business. Check in was great straight forward. Hotel was really clean and staff were friendly and helpful, couldn't ask for more. Will definitely stay again.

"Relaxing stay"

_hkholder60, Burnley, United Kingdom 08/11/2018

Lovely hotel with excellent location near to the shops and restaurants . The room was perfect overlooking the boating lake and boasted a four poster bed fit for a king. Breakfast was good quality and plentiful only down side was the communal corridors need refurbishment as the paint and plaster peeling in some areas. The staff friendly and helpful.

"Blackpool illumination, s"

User 07/11/2018

Nice hotel with adequate car parking, warm welcome, room was at the back of the hotel, on the small side but clean and value for money, close to the tower and tram stops outside of the hotel, great breakfast

"No problems"

PStadd, Dunstable, United Kingdom 04/11/2018

My wife and I stayed here several years ago before we had the children and decided to go back with the kids during half term. The place had been refurbished which was good. Rooms absolutely fine. Bathroom a little unloved but no big dramas. Good and friendly reception service. Good location. Just north of the tower in a quieter area but close enough to walk in ( 15 to 20 minutes) which we did most days to fully appreciate the lights. We'd stay here again.

"Nice hotel in good location."

User 02/11/2018

Really good location. Close to tower. Nice car park. Anna at reception was really helpful. Very clean hotel. Nice and quiet outside. Ideal for a peaceful stay. We visited this hotel when passing by and plan to stay here.

"Not bad at all"

LeovHameren, Eindhoven, The Netherlands 01/11/2018

Booked a single room, and got it. For 2 nights o.k. A little out-dated hotel but clean and very helpfull Staff. Also had an evening meal, not too bad. Same good experience as a year ago, when I was there for 2 weeks in a double room with sea-view.

"Ferguson family break"

Ferguson60, Ballyclare, United Kingdom 01/11/2018

Stayed in the hotel for four nights food was nice and staff very helpful had a few issues with the room but was rectified immediately. Only issue the rooms and en-suite are very tired would need a bit of TLC.

"Non Refund"

g0rd0nw4, Luton, United Kingdom 01/11/2018

Thought my case was an isolated one back in Aug. regret not £493 taken from my current account twice 2nd one left us penniless and two hundred miles from home. Refund took 5 days and we had to cut short our 4 day break. Promised £256 refund because of hotels error still not been paid .Opps Mgr Andy blatantly refused and overrode their accounts dept customer satisfaction is low on their agenda and I am still seeking redress.

"Fabulous 2 night stay"

User 21/10/2018

Just spent thurs friday night at carlton with mum dad and our little westie dog, had a brilliant time , Hotel we found to be immaculatly clean, Andrew and the staff could not be more friendly and acommodating. We were booked into the executive room and in my opinion cant understand why its only rated 3 star stopped in may 4 * in london that aren't a patch on this hotel. Breakfast everything that you expect and more. Look forward to stopping there again and this being our first trip using Best Western will look out for the brand in other places many thanks karen Sheffield

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Karen f, Thank you for taking the time to write a review. I am pleased to read that we had exceeded your expectations and i will certainly pass on your comments to Andrew and the team. We look Forward to Welcoming you back. Kind Regards Carlo Petza

"Was ok"

TracyS38, Liverpool, United Kingdom 21/10/2018

Stayed here as was attending a concert. On arrival was told we had to pay an additional £5 for using the car park as we had booked through Stayed in the smallest room I have ever stayed in and it was freezing. Tiny bathroom. Breakfast finishes at 10 on a Saturday. Bit early I thought anyway was nice till I got to the scrambled eggs that were on a Bain Marie next to the bacon. Not ideal for a veggie. The waitress tried to take my plate I was still eating from a she was cleaning up. I reluctantly kept hold of it as had not finished. The location of this hotel is great and it is spotless so would recommend a stay here

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear TracyS38, Thank you for taking the time to write a review. I am glad to read that we exceeded your expectations, i will certainly pass on your comments to the teams so that we can improve our service to our guests. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Great one night stay."

User 10/10/2018

Lovely hotel, friendly staff. Beautiful sea view room. I have given 4 stars rather than 5 because I would have liked the cooked breakfast to be a little hotter. At 8am I would have thought it should be hot but was luke warm. Otherwise a lovely hotel, would stay again.

"Pleasantly Surprised"

User 10/10/2018

Very large room. Light clean and fresh smell. All linen was immaculate and of the best quality. Super comfy bed. One of the quietest hotels considering adjacent rooms were occupied. Lovely lady from Greece served the coldest g and t before dinner and the relaxing bath after a night at the theatre was delightful. Would go again in a heartbeat. Excellent value for money.

"Short stay whilst visiting the tower ball"

User 08/10/2018

On arrival, there was ample parking, however by late afternoon the spaces were all taken We were greeted at reception, this was open, airy and clean. We were efficiency booked in and presented with our key for us to make way to our rooms The room was very tired and bathroom no better (a friend in an adjoining room had to ask for a change of bed linen as it was grubby ) The restaurant was pleasant and the tables had been arranged to accommodate our parties evening dinner The menu was poor and for what was served -expensive Breakfast was typical lower end hotel style, before all of our party has dined the fresh fruit salad had all gone, a request made for more, however told they had run out! Later another guest requested the same and a tray full appeared!! The toilets adjoining the reception area were filthy and missing paper Be have stayed at Best a Western in this country, America and Canada, this one did not live up to their normal high standards One to miss in the future

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Chas H, Thank you for taking the time to write a review. Firstly let me apologise as your stay did not live up to your expectations. I am the New General Manager here at the hotel and I will ensure your comments are passed to the correct departments so that we can improve our hotel and service With regards to the Menu and breakfast as you highlighted it is Fresh and if more is required we make it from fresh this applies to all our menu's it is for me about quality and freshness so that all our guests have a much better experience and seasonality within our menu's. Feedback is paramount both constructive and positive which will help us keep moving forward. I Look Forward to seeing you in the Future. Kind Regards Carlo Petza General Manager

"Cold comfort"

sandraheysham1, Morecambe, United Kingdom 07/10/2018

We have just returned from this hotel which we were going to stay in tonight but as there was no heat in hotel or rooms untill 9pm. We came home. It is october. That meant after being out in blackpool all day and returning to a cold room and showering in a cold bathroom.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear sandraheysham1, Thank you for taking the time to write a review. Thank you also for your feedback and we do adjust the heating to our guests needs and I am sure if you had mentioned this to one of our team we would have adjusted this for you, however we will look at this in more detail as the weather changes constantly. Please let me know when you wish to stay in the Future and I will personally look after your booking. Kind Regards Carlo Petza General Manager

"Good Stay"

Sharmayne S, London, England 07/10/2018

I had a 2 night stay at this hotel and it was a decent stay. The hotel is a little way off from the north pier. It was about a 10 minute walk to the north pier and to the nearby restaurants and shops. The train station was about a 15 minute walk. The room was good. It had what you would expect from a hotel room. I did like how one day I had put the do not disturb sign on the door and when I came back the housekeeper had put a bag on the door with a toilet room and other little bits which I thought was good.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Sharmayne S, Thank you for taking the time to write a review. It was Great to read that we had exceeded your expectations and that you enjoyed your stay. I am glad to read also that you like our different ways in which we look after our guests which stands us out from the rest of the hotels and makes it more personal. We Look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Mid week break"

trekking-Taffy, Wales 15/08/2018

Nice hotel, and good breakfast. The evening meal was ok but very disorganised, there were two staff on an one did not have a clue and many apologies to customers for either the wait or items not available. On the plus side, the room was spacious with a wet room bathroom and location was good as the tram stops were just outside. Parking was good and not one parked behind the others car as I have seen in other places in Blackpool, checkin no problem and staff friendly. Would I stop here again, yes

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear trekking-Taffy, Thank you for taking the time to write a review. It was great to read your comments about the friendliness of the staff and the Fantastic hotel. I will look into the service issue you encountered but we will endeavor to utilize your comments for training so that we can always improve. We look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager


369cca, Newcastle upon Tyne, United Kingdom 13/08/2018

First impressions appeared ok. Downstairs reception area was clean and tidy. Unfortunately there was a dirty towel among the clean ones in our bathroom and the cups on the tea tray were dirty. The window sill was very dusty and the net curtain was filthy. The hand basin was cleaned each day but the bath was not. Having had to pay extra for the breakfast we were disappointed at the standard of food. At breakfast on the first day a domestic staff member washed the floor in the lounge area of the restaurant while we were still eating and the smell of detergent put us off our meal.We were only given the option of fried or poached eggs on the last morning. We booked this hotel because of the name and reputation. We won't be returning.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear 369cca, Thank you for taking the time to write a review. I will pass on your comments to the housekeeping team and also their timings. We have a large buffet selection and our New Breakfast Chef will cook anything you wish, we do offer fried or poached eggs cooked from fresh and we have freshly cooked scrambled eggs on our buffet station as a standard and as you can see in other reviews our New breakfast layout and offering is getting Great Feedback. We look forward to Welcoming you Back in the future, please let me know and i will personally look after your reservation. Kind Regards Carlo Petza General Manager

"Needs updating...."

Rosey250, Manchester 13/08/2018

I stayed 2 nights at this hotel for the Rebellion Festival. I was given a top floor room with a sea-view which was very nice. Overall the room was clean, the bed was comfy, bathroom adequate for purpose but needs updating. I had booked breakfast for the 2 days so I didn't have to go out searching for it. It was buffet breakfast with all the usual items on it plus cereals, fruit and pastries. I found the breakfast to be ok with plenty of choice. It was kept topped up with fresh items so it wasn't sat around too long. Overall I have no complaint with the stay. Was it worth £240 I paid for the 2 nights....? No, it wasn't but rooms are a premium when the punk festival is in town so it is a take it or leave it scenario and I chose to take it. There are probably a lot of cheaper rooms to be had but I like the anonymity of a large hotel so there you have it. If you want a nice clean room for a short stay then, maybe this one would do.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Rosey250, Many Thanks for taking the time to write a review. It was great to read your Fantastic review on your stay, room and the breakfast. We look Forward to Welcoming you back. Please contact the hotel directly as you are a regular guest when you wish to stay in the future. Kind Regards Carlo Petza General Manager


lesleyjones1967, Stockport, United Kingdom 13/08/2018

I'm not one to leave a bad review especially months after but due to family problems its taken so long. we came to blackpool for a little getaway, we chose this hotel due to location and by paying the extra money we thought we would have a lovely stay. how wrong we were! now I know blackpool is known for being sunny blackpool but when its 30 degrees outside I don't understand why the hotel need the heating on. we walked in and it felt like we had landed in Australia. we hoped our room may have some air conditioning when we finally entered it. we checked in at 2pm and the room looked lovely enough but the bathroom looks as if its something from the 70's. OUTDATED AND ROTTING!! the toilet was black and had a strange smell to it. I wanted to cry as we had payed hundreds and this is what we got. I took pictures and went down to reception and asked to be moved. the next room had a bathroom much cleaner but the curtains were filthy, the room smelt musky and there was a lot of noise from staff members on fag breaks. I went to head down to reception but spotted a member of the housekeeping team, I told her the issues we had with the room and she advised us to speak to reception to see if we could swap rooms again, it was important due to my husband having asthma. they told us due to the high volume of people they wouldn't be able to move us again and told us housekeeping will re clean the room. the same lovely woman we spoke to before came in and re cleaned our room and left it sparkling. she was full of conversation and repeatedly apologised on the hotels behalf. she gave us a few extra tea and coffee for the inconvenience which meant a lot. she was the supervisor of house cleaning and I cant remember her name now but it started with an A..the food we had was also terrible, undercooked and smelt funny but we had enough of arguing with the staff in the hotel so went into blackpool to eat. I wouldn't return back to the hotel unless it had a make over, they had a chef who could cook and the heating was switched off. im aware these things may of possibly been fixed and may return if I see better reviews or their price is lowered dramatically

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear lesleyjones1967, Firstly thank you for taking the time to write a review. I am disappointing that your stay did not meet your expectations and thank you for highlighting the member of staff who went that extra mile. If you could find the time please contact me directly at the hotel as i would like to discuss this further with you. I look forward to hearing from you soon. Kind Regards Carlo Petza General Manager

"Good room bad everything else"

User 12/08/2018

The room was nice with a lovely bathroom and a nice addition of a tablet and speaker. How ever dinner was the opposite my burger was undercooked, sauces were forgotten and the staff seemed to not understand cutlery was needed for dessert the main toilets were not nice in the lobby area. The morning staff were efficient and nice but the evening staff were a bit clueless about how to split a bill and in fact function and we heard at least 2 other guests complain about dinner.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Shaun F, Thank you for taking the time to write a review, I utilize all feedback both constructive and positive to train our teams so that we can improve our customer experience. We will address these issues and ensure that these will not happen again. Many Thanks Carlo Petza General Manager


payattention007, London, United Kingdom 29/07/2018

Let's start with the positives. This hotel is a 10 minute walk from Blackpool North station. The lounge area has a good view of the sea and the breakfast wasn't terrible. But the room, shoehorned under a stairwell with a view of the clanging air conditioning ducts on the roof was noisy (guests walking up stairs and above), tiny - barely enough room for one person to walk around, let alone two - and more in keeping decor-wise with of one of the many gaudy b&bs we passed on the way: threadbare, un-hoovered carpet, peeling apricot paint in the bathroom and shower tiles and curtain that dates from the early 70s judging by the residual mould stains. And the bed was just ... well let's just say you'd have a better night's sleep on a deflating bouncy castle. I'd love to say the staff saved it, but apart from the lovely gent manning the breakfast room check-in, they were at best poorly trained (a fight with a locked till in the bar prompted a bout of frustrated swearing) and at worst indifferent and incompetent. For the money - £110 a night - there must be better options in Blackpool.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear payattention007, Thank you for taking the time to write a review. Firstly i must apologise as your stay did not live up to your expectations. The staff are Fanatastic here at the hotel and are truly a Credit to the industry. Training is an integral part of any successful business and utilizing feedback such as yours will only enhance our team. I am the New General Manager here at the hotel and i will be looking at all the hotel Maintenance issues if any. I look forward to seeing you in the future. Kind Regards Carlo Petza General Manager

"Everything is good except there were no hot water for shower"

User 28/07/2018

As mention on the title. There is no hot water for the shower. We had to brace ourselves, and enter the cold water to shower. Other than that the rest are okay. Walking distance to the black too tower and great view at the bar.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear raydenzongyang, Thank you for taking the time to write a review. I do apologise for the hot water issue which was out of our control,however this has been rectified now. We look Forward to Welcoming you back. Kind Regards Carlo Petza General Manager.


Joenie, Scotland 26/07/2018

This is a real hotel. A 'class act.'. The foyer, lounge and restaurant areas are lovely. The furnishings and fittings are tasteful and the outside terrace area is a real bonus.. Every member of staff we encountered was friendly and efficient but Ana on reception was a real joy. She always welcomed you in a warm and friendly manner. Breakfast was buffet style and if you didn't see what you wanted they would prepare it for you. Our room was on the first floor with a sea view , it was large and comfortable. The bathroom had some slight cosmetic issues but everything was spottlessly clean. If you're looking for a Blackpool bingo and cabaret hotel this is not the hotel for you, however if you require comfort and taste you've found the right place. I booked directly with the hotel (by phone)which proved to be cheaper than internet booking sites. Parking was free and I was able to ask for a room which met my requirements.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Joenie, Thank you for taking the time to write a review. It was great to read all of your observations about the hotel and your Wow factors that made your stay more bespoke and unforgettable. As you mentioned the Team here are Fantastic and are a credit to the hotel and have Great natural Personalities. We look Forward as Always to Welcoming you back. Kind Regards Carlo Petza General Manager

"Excellent hotel for the darts"

Lynn R, Cleethorpes, United Kingdom 25/07/2018

This is the first time we have visited this hotel We had a family room.Soon as we arrived the young lady on reception immediately changed our room to a disabled one The room was spacious and have never seen such a big bathroom fully equipped with a bath and a shower Breakfast was good and the service was first class. Everywhere was clean and the staff did a sterling job Thankyou very much Look forward to returning next year for the darts as was close to venue

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Lynn R, Thank you for taking the time to write a review. It was Great to read that your stay exceeded your expectations and that our Team went that extra mile so that you had a Fantastic guest journey. I will personally pass on your comments to the team and look forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Great staff, good location, but rooms could be bigger"

User 23/07/2018

We had never been to Blackpool before and this hotel was right on the sea front, with free parking. The staff were very helpful and polite and the breakfast was good, but not brilliant. Only issue we had was the height of the ceiling in the bedroom, for those on the 3rd floor, where i had to bend almost double to get into bed. They do have a lift which seems to be a rarity in some hotels these days.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear susanedghill, Thank you for taking the time to write a review. Thank you also for highlighting our Amazing team here at the hotel and i will ensure that i pass on your comments to them personally. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Enjoyable breal"

Jim_the_Scot, Glasgow, Scotland 20/07/2018

Just returned from a three night stay, not been to Blackpool for a few years. The hotel has a welcoming feel to it and all the staff are a credit to it, from the reception; who seemed to multitask to, the restaurant staff who were very attentive and the room staff. The room we had was on floor 3 and the first night it appeared quite noisy with guests slamming their doors at silly o'clock...could also hear the next rooms television. The following nights were perfect....they must have left. The breakfast was excellent with lots of hot dishes; though no fried eggs, a good choice of breakfast cereals, fruit and yoghurts. Make your own toast, teas or coffees. The breakfast was self service, no bad thing. We ate on two nights, the first we had sirloin steaks which were done to our requirements, plates cleared. Sadly the second night we were let down, my wife ordered a chicken burger....this arrived as a piece of hot chicken breast in a bun! Not what was expected or indeed the definition of a burger, I had fish and chips and quite honestly I think I could have done better at the local chippy. Beds were comfortable, as it was warm the room only had a small window that could be opened....but the weather was exceptional. The public areas in the hotel could not be faulted and as requested we had a room with a sea view, though our room had a small window, but nevertheless a sea view. We'd certainly consider returning to the hotel, as we like Best Western Hotels and this one appears to be on the up. Hotel Wi-fi was excellent in all areas and rooms had a wee Handy handset for free calls and internet access, should you not have your own device. Wall socket in the bedroom also had usb charge ports. All in all an enjoyable stay and would not hesitate in recommending it.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Jim_the_Scot, Thank you for taking the time to write a review. Thank you also for taking the time to recognise our Amazing team here at the hotel. It is great to read that our Newly designed breakfast exceeded your expectations and we do cook fresh eggs on request, we have recently launched our New Menu so all feedback is great to here and will help us improve. We look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Renovated since last visit"

deansandean, north wales 19/07/2018

Room 114 sea view executive. This is a nice standard room not an Executive room. Cannot see the difference between this and the standard rooms i have stayed in before. Also told on check in about the parking costs because I booked with Expedia and not direct with them very unfair never paid for parking on past visits before refurb. Staff were nice and pleasant at all times. Room noise was bad due to the flooring and can hear neighbours in their rooms. Will stay else where now on future visits hotel ideal for sales and business people. Just to finish asked when I booked for a room away from lift got a room directly in front of the lift but to be fair booked in for 3 nights and did not hear the lift so did not complain.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear deansandean, Thank you for taking the time to write a review. I must apologise that your stay did not meet your expectations. I have also checked your reservation in detail and as you have stayed here in the past before you had automatically booked that room type and unfortunately we were considerably busy and had no other rooms to offer you. Thank you also for highlighting the Wonderful service from our team here at the hotel. If you do wish to stay again please contact me directly and i will personally look after your reservation. Kind Regards Carlo Petza General Manager

"Great stay/ Tired Rooms"

Mark R, Northwich, United Kingdom 19/07/2018

We have just returned from staying at the Carlton, Our stay was great The hotel in the public areas is lovely The food for both dinner/ breakfast was fresh and hot. The staff in the restaurant can not do enough even the manager was on hand helping and checking everything ( Friendly guy). We found the staff in all areas of the hotel to be very friendly. Our only disappointment was the room although it was spotless clean it was very outdated and tired the carpet was full of stains and crying out for a lick of paint. This was an utter shame as everything else was brilliant. We are regulars with Best western and this was the worst room we ever had but would return again maybe get a better room next time.

"Lovely 1 night stay"

User 19/07/2018

Stayed at this lovely hotel with my mum for her birthday treat. It's very easy to find and in a lovely position on the north promenade. The room wasn't ready when we arrived so we just waited in the lounge and had a drink from the bar. The lounge, bar and restaurant areas are all really lovely with lots of comfortable seating and space. There is also an outside terrace with tables that is also lovely, overlooking the sea. Our room was a twin room (1st floor, a bit of a walk from the lift, up and down a few sets of steps. If you have mobility issues I would request a room near the lift), the beds were fab. Quite a compact room but perfect for our needs, kettle etc and lovely toiletries provided. The decor isn't the most modern but everything was clean and tidy. The window in the bathroom wouldn't close, this wasn't a problem for us but some people may find it troublesome at colder times or if there's more noise from outside than when we were here. The staff were all absolutely lovely, very friendly and professional at all times. We paid for breakfast as it wasn't included and we really enjoyed it. Plenty to choose from (great bacon) and a nice way to start the day. We didn't eat in the restaurant but it looked pretty popular when I was sat in the lounge, food is also available from the bar menu. We have said we will definitely return to this hotel, it's a little gem. Thanks for a nice stay.

"Short Break"

DAVID G, London, United Kingdom 17/07/2018

Nice hotel. Great lounge and bar area. Great friendly staff. Buffet breakfast average. Went for breakfast at 9.00 am and lots of things short. No scrambled egg. No beans. No brown bread. Coffe machine run out of milk this was over 3 days. If breakfast ok would have given 5 marks. Room was good nice and clean . Had paid for excutive room thought might have had king bed and some draws to put small etc in. But still a great hotel and would go again

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear David G, Thank you for taking the time to write a review and also mentioning the Great service you received from our team here at the hotel. We have changed our breakfast around so that it captures all our guests requirements of which i have personally had there feedback to ensure we have what our guests require. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Good stay"

Scott8446, Glasgow, United Kingdom 12/07/2018

Stayed here for one night and it was a decent room and a nice breakfast. They charge extra for parking and I thought that was unfair. Staff also need some extra training. My friend Louise kept staring when staff were arguing with customers and I got a red face.

"Good hotel"

Weeji, Moffat, United Kingdom 11/07/2018

Staying here now for three nights. Like this hotel and keep returning. Can't fault room, cleanliness or welcome. Have eaten out in Blackpool and enjoyed super meals last couple nights but decided to stay in on our last night and eat in the restaurant and catch the football. We booked for six o'clock but there was room for coach loads. We still managed to miss the first half England goal. Food was OK but nothing special. Accompaniments like veg etc. need to be ordered as they don't come along with mains. Portions are small so we ordered afters The cheese and biscuits were so over priced. Restaurant lacks something special. Having said that young Greek waitress was lovely and attentive but you can't create atmosphere. A change of menu with extras as a matter of course would help. Love hotel but won't eat here when staying in future

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Weeji, Thank you for taking the time to write a review. I am glad to hear that you are a regular guest here at the hotel and we look forward to Welcoming you back. We are in the process of changing the menu to cover every guests taste and if there is something that you would like that is not on the menu just ask and our team will strive to make this for you as we cater for a variety of guests. Kind Regards Carlo Petza General Manager

"Perfect location"

Travelcrazed1987, Cornwall, United Kingdom 11/07/2018

The hotel itself is in a good location with parking. Check in was fine and the lady on reception (Anna) was really friendly and explained everything well. The room itself is ample in size and clean with a comfortable bed, albeit some bits were a little dated and could do with a bit of a spruce up. The windows were open when I checked in so the room was cool. The downside is trying to work out the shower, once I finally managed it the water didn't get hot anyway! Lukewarm at best. Breakfast was nice, typical continental style. I would stay here again.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Travelcrazed1987, Thank you for taking the time to write a review. It was Great to read that you had a Fantastic stay and that you recognised Ana one of our amazing receptionists and i will personally pass on your feedback. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Avoid like the plague"

User 10/07/2018

The room was unbearably hot with only a tiny window that could open. This didn't let any air in at all. Had to ask for a fan that blew hot air around the room. Room stank like something had died in it. Had to look around as was concerned there was a dead animal in there. Found the source to be a disgusting mattress. I would rather have slept on the pavement outside. Got locked out of our room on the second night. Had to wait 30 mins for receptionist to make 2 drinks for someone else before getting it sorted. Seriously slow verging on useless service. Website says restaurant has won awards. Must have been award for worst food ever and worst waitress ever. Waitress had no clue about the menu. Asked her simple questions about it and she said she didn't know. Food was from tins. Not even stirred either just poured right out. Boiled potatoes tasted like they were 9 days old. Ice cream was the cheapest soft scoop you can buy. There was only us and another couple in the place and the waitress was so stressed out you would think she was serving 500 people. Chef had to apologise for her behaviour. The other couple sent some of their food back uneaten. Multiple people complaining about heat in rooms while we were at reception Staff just shrugged their shoulders couldn't care less. Our toilet flush was broken. Had to lift lid of the cistern to manually flush it. Shower either freezing or boiling. No ventilation in bathroom and with heat could only last a couple of seconds in there. Room service just folded dirty towels back up. Didn't clean the room at all. Looked like it hadn't been hoovered in years. Only positive is the place didn't burn down which was a strong possibility with all the dodgy electric fans on the go.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Emma G, Firstly Thank you for taking the time to write a review. As the New General Manager here at The Carlton Hotel i take all criticism both positive and constructive very seriously and utilize this to train the team so that we can move forward on ensuring our guests get Natural and Great service. I can also assure you that myself and the team have been working on a New Menu for our Restaurant (The Retreat Bar & Grill) which was launched this week so that the hotel can offer great fresh food which will accommodate all our guests which includes any guests with Dietary requirements. We have also changed our breakfast so that it utilities fresh products not tinned. I do apologise that your stay did not meet your expectations and for this reason i would like to invite you back to the hotel so that you can see the improvements. If and when you would like to stay please let me know and i will personally look after your booking. I look forward to hearing from you soon. Kind Regards Carlo Petza General Manager

"Poor room and rude Manager"

PaulAtkins, York, England, United Kingdom 03/07/2018

We have stayed here a number of times and always enjoyed our stay. this time it couldn't have been worse. on arrival the manager made me feel like I was intruding as he had parked in the disabled bay and the receptionist asked him to move his car, not only did he make me stand there for 45 minutes and wait but he made me feel like I was inferior, I apologised for being an amputee and he just ignored me and walked off. The room was very small, far smaller than our previous stays and you couldnt even walk alongsid the bed, it hadnt been cleaned properly the bin was full of rubbish and there was no tea or coffee and the cups were dirty. we had to clean the shower before use and the sink didnt drain. I did try to discuss my issues with reception but nobody was available or even interested I was simply told they were too busy, its a real shame as when we stayed in May this year the service and room was lovely and this was the main reason we went back.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Mr Atkins, Thank you for taking the time to write a review. Firstly i must apologise for the issues you encountered during your stay, i can also assure you that we look after all our guests with great care and work around all there needs whether it be parking, dietary requirements or anything that will enhance our guests stay. I am the New General Manager here at The Carlton and i take all guest feedback both positive and constructive to help train the team to move forward to anticipate all our guests needs. I am looking at the issues with your room and will pick this up with the Housekeeping team. If you do wish to stay in the future please do not hesitate to contact me directly and i will personally look after your reservation. Kind Regards Carlo Petza General Manager


indigotima, Shipley, United Kingdom 27/06/2018

Good location, a nice lobby, and a beautiful terrace. Nice staff and plentiful towels. However, the rooms are dated in that way that they will never look clean, browning grout in the bathroom, cracked tiles, a ceiling that looked like it had seen weather. A drizzle of barely lukewarm water in the shower. And then only instant coffee available at breakfast! The good might outweigh the bad for some folks but I personally wouldn't return and will be telling my company to remove it from the list.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Meh, Thank you for taking time write a review. It was great to read that you liked our New terrace and that the Staff exceeded your expectations. I am the New General Manager here at the hotel and i have all your issues already highlighted so that we can bring the hotel back to its former glory. Listening to all our guests comments both Positive and Constructive is paramount to myself and the team to improve service and to deliver a bespoke customer journey. If you do wish to stay in the future please do not hesitate to contact me directly and hopefully you will be able to see the improvements to the hotel and service. Kind Regards Carlo Petza General Manager


michellepotter69, West Bradford, United Kingdom 24/06/2018

loved this hotel , fabulous sea views and the staff are fantastic so friendly one girl named elena was so nice and polite , would 100% recommend this hotel , the bar area is gorgeous and reception too ,

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear michellepotter69, Thank you for taking the time to write a review. I am glad read that we exceeded your expectations, Thank you also for highlighting the team members for there Great Service and i will personally pass on your comments to the team especially Elena. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager


L5795RNstephenf, Morecambe, United Kingdom 13/06/2018

Good value hotel in a great location although the room this time was a bit small compared to the last time we stayed there! Staff very helpful and friendly. Car parking available and there is a tram stop right outside.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear L5795RNstephenf, Thank you for taking the time to write a review. It was great to read that you had a Fantastic time during your stay with us and i will certainly pass your comments on to our Amazing Staff. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager


Cjinhull, Kingston-upon-Hull, United Kingdom 07/06/2018

Stayed here for 3 days, excellent staff,very modern and clean rooms, excellent food,sat on the patio area to have tea,looking out onto the sun setting,again great room service my wife ordered sandwiches for lunch, breakfast was continental, everything you could possibly want,will be returning to this hotel instead of hit and miss with other hotels, because we know what we are getting ????

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Cjinhull, Thank you for taking the time to write a review. We are glad that you enjoyed your stay here at The Carlton Hotel and i am pleased that you utilized all the areas including our New Terrace. We Look Forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Outdated and small"

User 03/06/2018

Staff are lovely, but cannot believe how outdated the room is, very small, and so warm it's unbearable, thought this hotel would be great as the best western in Sunderland was lovely when I stayed, but really disappointed with the room, avoid staying in room 117 if possible

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Megan B, Thank you for taking the time to write a review. Firstly let me apologise as your stay did not meet your expectations. We are currently reviewing and updating our product and hotel, and with constructive information from our guests we can make sure that we exceed our guests expectations. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager


Lorna M, North West England, United Kingdom 01/06/2018

I have previously emailed the hotel three times with no response so here goes, My husband and I stayed with you on Saturday 19th May 2018 it was my birthday so treated ourselves to including breakfast as a birthday treat. We arrived for breakfast and it was made to order, when it arrived it was freezing cold so we asked the waitress to return it to the kitchen, when it came back it was equally as cold the first time, we couldn't eat it to returned it again. The third time it came out the only thing that was warm was the mushrooms and egg all the beans sausages hash browns etc were inedible as they were still stone cold. We gave up and left it in the end very very disappointed as it was a birthday treat. We stayed in room 117, I was going to say at reception on leaving but the waiter and waitress were stood around so didn't feel able to say as we had already said, I hope you can resolve this issue, Many thanks mr ian and Mrs lorna Melia

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Lorna M, Thank you for taking the time to write a review. We do pride ourselves in delivering an excellent service and product here at the hotel. Our Breakfast product is second to none, all our food is temperature checked and quality checked throughout the hotel to ensure our guests receive the best quality. We look forward to seeing you soon. Kind Regards Carlo Petza General Manager

"Great Stay"

User 01/06/2018

We have just returned from the Best Western and had a great stay! We had room 118 which was spacious, clean and nicely decorated. Breakfast was buffet style and food was hot! The staff were polite and friendly. The publics areas were clean and modern and we would definitely return!

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Joanne M, Thank you for taking the time to write a review. Also Thank you for your Fantastic comments of which i will pass on to the team We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Great overnight stay"

banger1968, Punta Cana, Dominican Republic 25/05/2018

Stayed just for 1 night in May , Room 303 was very clean and had everything you needed for a comfy stay , Reception staff very pleasant , had a couple of drinks in the bar ,Breakfast was buffet style with everything you would want and all piping hot food , Great location as well , We will deffo be back next time !!!!

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear banger1968, Thank you for taking the time to write a review. I am pleased to read that we exceeded your expectations and i will certainly pass on your comments to the team. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Live Wyre Gang Show Family Party 2018"

clare039, UK 20/05/2018

A big thank you to all the staff at Best Western Carlton Hotel Blackpool for helping me to organise the annual after show party. Nothing was too much trouble and the meal was lovely. Everyone had a great time and enjoyed themselves. A special mention to Andi and Carlo for their help.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear clare039, Thank you for taking time to write a review. It was a great pleasure hosting your event and meeting all of you again. I will certainly pass on your Thanks to all the team here at the hotel and we look forward to working with you in future. Kind Regards Carlo Petza General Manager

"Friends 21st Birthday "

User 18/05/2018

The hotel is in a really good location to all the local bars, clubs and restaurants and just a short walk away from all the attractions. The hotel it's self was clean, modern and our room 204 was very big and spacious considering there was a double and a single bed in there! Breakfast was nice you get a selection of hot and cold food and also drinks and a great view of the sea too! You have to pay £5 a day for car parking because you only get it for free if you book it direct so don't be fooled by the free parking statement on etc. Other than that I am looking to booking with you again in September!

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear George B, Many Thanks for taking the time to write a review. Thank you for your Fantastic comments, myself and the team are constantly working on ways to improve our guests journey so that it is unique and bespoke to each one of our guests. We look forward to Welcoming you back in September. Kind Regards Carlo Petza General Manager

"First time stay"

User 11/05/2018

Was pleasantly surprised at how clean and modern looking the hotel was compared to other best westerns which I have previously stayed in. When staying in Blackpool I'm used to waking up with traffic noise but was able to sleep the whole night as didn't hear a peep. The only downfall in the room was that there was no spare pillows and the ones supplied were rather thin and hard. The only other negative of our stay was that when our room was booked breakfast was added on after the room was booked as it wouldn't give us the option on The booking reference was then sent to us declaring that the amount was paid,, this amount was including breakfast. However when we arrived to check in we were charged for breakfast as the receptionist declared that they were unable to take the second payment for breakfast even though our booking reference stated it had been. We took the receptionists word for it as she showed us the card receipt. This was a negative for us as the stay was a birthday present for myself. However we did not let this ruin our stay and we are looking forward to coming back in November with our son and other members of our family. Thankyou for a lovely stay x

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Katherine R, Thank you for taking the time to write a review. We are always looking at ways to improve the hotel and our service and speaking and listening to our guest is paramount. I do however apologise for the minor hurdle you encountered regarding breakfast, however the next time you stay i will personally ensure it is included for you. Kind Regards Carlo Petza General Manager

"Excellent for business. "

User 11/05/2018

This is not your usual Blackpool hotel; for one this is an actual hotel. Clean, comfortable, nice staff, good food choices and nice bar and restaurant area. If you want to be near the pleasure beach or other attractions I'd still advise staying here and getting the tram. I stayed for only one night but was very pleasantly surprised, I spoke with the manager in passing the bar and he was welcoming and very interested in my opinions. The other staff were very good and the room was exactly what was required. The one and only thing I would say is that I would have liked to have been able to watch the football in the hotel but they don't have sports channels. Food serving time is until 8pm but as I was there on business this was a little early for me; however the reception staff recommended somewhere nice. If I'm in Blackpool again this will be my choice.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Richymcguigan, Thank you for taking the time to write a review. It was fantastic to meet you and talk to you as i truly believe that talking to our guests will improve the teams and our guests stay. I will also pass on your comments to our team who are all great individuals and have a passion for what they do. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"room wasn't ready, ended up missing event we traveled 2 hours to go to "

User 09/05/2018

The check in for the hotel is stated to be 2:00pm, we was unable to check into our room until 4:00pm due to a shortage of cleaning staff on the bank holiday. This ruined our plans for the night as we had to be at ‘Pier Jam' for 5:00pm and was unable to get ready in our room as planned. We ended up rushing to get ready IN THE LOBBY and ended up missing the entry to the event we traveled from Wolverhampton to attend. We wasted all this money for nothing. Really upset about this as it was for my friends birthday. I have used Best western hotels lots of times in the past but will now think twice about using yourselves again.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Rachael R, Thank you for taking the time to write a review. Firstly please accept my apologies for the time it took to check you in and that you missed your entry. I am the New General here at the hotel and both positive and constructive comments will help us improve our service. Please let me know when you wish to stay again and i will personally look after your stay. Kind Regards Carlo Petza General Manager

"Brilliant Night"

viv-allman, Wolverhampton, United Kingdom 06/05/2018

We stayed one night as we were up for a football match, the service was wonderful, the hotel is lovely, clean comfortable and stylish, the Manager Carlo and receptionist Natalie, went out of their way to be friendly and helpful, Highly recommend anyone to stay here, we will be back, Great ... Perfect ,Wonderful :)

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear viv-allman, Thank you for taking the time to write a review. It was a pleasure to meet you both and hopefully the match went well. I will certainly pass on your comments to Natalie. We look forward to seeing you both again. Kind Regards Carlo Petza General Manager

"Disappointing "

Ellen C, Blackpool, United Kingdom 05/05/2018

Well first for the good part of my review, the breakfast was lovely, the food hot and tasty. Despite the sign saying caution hot plates they were actually cold. We arrived mid afternoon and checked in no problem, up to the room which was frankly disappointing, it was small with a step up into the bathroom, a fixed shower head over the bath which meant even if I'd managed to climb over the high sided bath my hair would have very likely got wet. I made do with a stand up wash, it was then I noticed there was no flannels to help me was myself and considering this was supposed to be a double room (small double as we had paid for a superior room, I for one expected bigger and better) there was only one glass in the bathroom. Kaius the young man who seemed to be running the bar and restaurant almost single handedly, was very efficient. Yes he was training a new member of staff but still did very well to keep up with the bar and restaurant, maybe a promotion to bar/restaurant manager. We'd booked a table for evening meal, both starters were very enjoyable, my meal was the pork and black pudding with what was supposed to be new potatoes, well I'm sorry but I expected small boiled potatoes and that is the reason I chose them as the healthy option, but as you can see from the picture below that they were not. My pork steak was tough and over cooked, with hind sight I should have sent it back, the black pudding was also tough, I have never had tough black pudding before in my life. But as we found out the hotel is under new management, so we will be back again to see how things are.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Ellen C, Thank you for taking the time to write a review. Firstly i would like to apologize as your stay did not meet your expectations. I am the New General Manager and the team and myself will be making considerable changes here at the hotel to benefit our guests so that we can keep improving our service throughout the hotel. Please let me know when you wish to stay again and hopefully you will see the improvements made. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Oh dear "

19phil50, Blackpool, United Kingdom 04/05/2018

The title says it all, this is my second review of a Best Western hotel in as many weeks, and the lowest review I have given in a long time. The only saving grace to this hotel is Kaius. So back to the so called executive room, in this reviewers humble opinion it was far from executive, just a humble bog standard double with a sea view, with a temperamental shower, and limited toiletries. Let's adjourn to the bar, price wise not too bad, a jug of Pimms for two people, under £10, enough for two glasses each. Moving on to the restaurant starters were O.K but the mains I asked for a rare steak with blue cheese sauce, and it arrived well done and got sent back, the second steak arrived with what can only be described as cream, on emptying the jug found the blue cheese in a lump in the bottom. While eating we saw a gentleman in a suit ( I assume a manager ) talking to a nearby table, if he was a manager and had seen a plate come back, surely find out more. Desert was described as a mixed fruit crumble, it seemed to be apples and sultana. Overall not impressed Best Western seems to concentrate on the bottom line , not customer satisfaction. Will NOT be back in a hurry. This was supposed to be a birthday celebration, so it spoilt what was supposed to be a special occasion. Oh and the smart phone system did not work, go back to the tried and tested land line phone.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear 19phil50, Firstly Happy Birthday from All the Team at the Hotel and i hope you enjoyed your complimentary drink last night as it was your Birthday. Thank you for taking the time to speak to me in person yesterday and as i mentioned to you yesterday your meal was re - sent out and cooked the way you asked for it in the first place without charge. Many thanks for recognizing rising stars in the business and i will certainly pass on your comments to Kaius. I am the New General Manager here at The Carlton Hotel and myself and the team will be moving the hotel forward to ensure all our guests receive Fantastic and Amazing service plus a high quality and bespoke product. We will engage and speak with all our guests so that we improve and feedback both positive and constructive is a great tool to utilize in moving the hotel and team forward. We look forward to Welcoming you back in the future. Kind Regards Carlo Petza General Manager

"hit and miss"

10Campbell, Clydebank, United Kingdom 04/05/2018

On arrival we couldn't get into the hotel, the outside door wouldn't open and although we could see the reception desk there was no one there and despite repeatedly ringing the bell no one replied. Another couple arrived and again repeatedly rang until a hotel guest came and let us in explaining that he too had difficulty getting in. Almost 15 minutes we waited out in the rain to gain access. after getting in to the hotel we had to go looking for a member of staff to check us in. Eventually the receptionist and another member of staff arrived but after waiting for 25 minutes was not a good first impression. On booking I had asked for an accessible room as we both had walking difficulties - the lady checking us in said that we had been given an accessible room but it had two stairs up to the room--- not very suitable but the only other alternative was a room with a bath but no shower--again not suitable. we opted for room 111 which after all the hassle was a lovely room with good sea view, spotlessly clean with comfortable bed and pillows. Great nights sleep. Booked in for dinner and a bit of a disappointment all food was from frozen (exception was the soup) but at £14.95 for 2 courses couldn't complain. Staff were friendly particularly the restaurant staff who couldn't do enough to help. Would go back as the room and staff made up for the soaking at the front door.

"Wedding "

User 30/04/2018

We had our wedding breakfast and evening disco/party here on April 21st Andy the manager couldn't do enough for us the room for the party was amazing all the guests loved the place the rooms are amazing all the staff are so helpful and polite the food for the wedding was so amazing and the breakfast was a buffet style but all very good overall definitely a place to go

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Pete S, Many thanks for taking the time to write a review regarding your celebration and thank you for taking the time to highlight one of our Managers here at The Carlton Hotel and i will personally pass on your thanks to him and the Fantastic team we have in place. I look forward to Welcoming you back to the hotel. Kind Regards Carlo Petza General Manager

"Wedding reception "

User 25/04/2018

Stayed here this weekend for friends wedding. Check in ok. Room quite small but adequate and the ensuite smelled of urine. Pillows on the bed very old and flat, not what you would expect from a hotel.Room boiling hot as on top floor so window open all night which made it quite noisy. In the morning had been raining and was quite cold so tried to close the window but it was broken so had to close curtains to stop the wind and rain coming in. This was room 307. Have to say about the food as it was truly awful and I will eat anything. My starter was ok being prawn cocktail. My main was salmon which arrived with a neon coloured clearly not homemade hollandaise sauce which had split. Underneath the salmon was grey and smelled very fishy. Mentioned it to the manager in the restaurant who basically said nothing. Therefore my main meal consisted of 3 half's of new potato as the other veg was over cooked and inedible. Grey cauliflower unwashed carrots. Other friends on the table had pork which basically was a very tough pork chop with all the fat left on and again not a homemade pepper sauce. Dessert was tinned fruit salad with ice cream. Evening reception had lukewarm chips and hard sandwiches which tasted as though they had been made well In advance. They weren't even presented well as only cut in half!!! Now I know that may sound snobby but this was a wedding after all!! We would have liked to try the sausage rolls but were told that enough had been put out for 1 each and if people had taken more than 1 then it wasn't the hotels fault. Cost of drinks were expensive also being £25 for bottle of prosecco and 1 gin and tonic! The only good thing I can say about this place is that breakfast was lovely

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Juliearrowsmith, Thank you for taking the time on completing a review on the experience you had here at the hotel. Firstly i wish to apologize for the standard of food you received here at hotel. I am the New General Manager here at The Carlton Hotel and i believe in great customer and constructive feedback so that we can utilize the feedback in our training to improve all our customers journey. I hope to Welcome you back in the near future. Kind Regards Carlo Petza General Manager

"Nice hotel"

papajonesb, Glasgow, United Kingdom 24/04/2018

This is a good hotel if you want away from the main busy front and ramatazz it is situated on the outside of town heading out to fleetwood, nice clean hotel comfy bed and nice food, staff very friendly and helpful, just step outside and you have access to the buses or the tram which is a two minute ride into the centre of Blackpool . Free wifi

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear papajonesb, Thank you for taking time to write a review. Myself and the team are focused on creating a great customer journey and experience. We look forward to Welcoming you back to the hotel. Kind Regards Carlo Petza General Manager

"Nice hotel"

Jacky T, Bedford, United Kingdom 17/04/2018

Booked a single room for 3 nights. The room was fine with a large tv, desk and chair. Bathroom ok but shower does go hot and cold when you are using it. Plenty of plugs to charge up phones etc. Free wifi. On the promenade and opposite a team stop which was handy.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear JackyT, Thank you for taking the time to write a review. Myself and the team are focused on creating a great customer journey and experience. We look forward to Welcoming you back to the hotel. Kind Regards Carlo Petza General Manager

"Really good"

User 16/04/2018

Stopped hear for work and been stopping in a lot of Blackpool hotels for work and this is the best hotel I been in staff are really nice. Had a single room and it was a nice size and big tv would stop here if I visit Blackpool for a weekend.

"Extended Business stay"

David C, N.Ireland, United Kingdom 02/04/2018

Don't judge a book by its cover! The service at this hotel exceeds the expectations for its price range. The outside looks a bit jaded but inside the rooms were very good for the price range, Staff were very polite and attentive (especially Daniel). Breakfast was ok with plenty of food available. Restaurant food was of a very good standard. Location was pretty good as it is just as short walk from all of the hustle & bustle.

"The Carlton Hotel."

Geoff G, Warrington, United Kingdom 27/03/2018

Spent a weekend in Blackpool. First time for many a year. Stayed at the Best Western Carlton Hotel.On the sea front in a quiet location. Just far enough outside the town but close to public transport & not to far to walk to the town centre, Tower & Funfair. Room more than adequate for our needs, clean & tidy. Fantastic breakfast selection & excellent evening meals. All staff friendly & knowledgeable. My stay was for a prearranged event but I'll certainly return for a longer stay. Couldn't have asked for more from this 3 star hotel.

"Lovely& friendly "

User 22/03/2018

My husband's 50th birthday treat. Room was very clean. Breakfast was lovely Well done Chef catered for my requirements As Well. Thank you to the lovely reception team too very helpful and friendly. Just what you need a lovely stroll for ten minutes and your in the bustle of Blackpool.

"Visit to Blackpool"

gazzza2013, Chobham, United Kingdom 21/03/2018

My partner booked this hotel as she had never been to Blackpool before, we arrived in the afternoon, and were greeted by the nice receptionist, she offered us an upgrade to a seaview room, for a small fee, we agreed as the hotel is right on the sea front, we then found out that the parking that is advertised as free was in fact not, if you booked through, so we had an extra expense we didn't expect, the best western site does not explain this, nothing we could do but pay the fee. We went to our room which was nicely decorated and a fair size, but the bathroom was very small, the shower especially, I am 5'8" and could nearly touch the fixed shower head with the top of my head, and I must say the shower must be the smallest I have ever been in, so much so that the shower tray (the bit you stand in) actually disappeared under the tiles, never seen that before. The room 210 had good tv, also a smart phone which you could use at the hotel, to search for things online, which I thought was a good touch. The bed was comfy and the room comfortable. We used the restaurant on that evening and found the staff there really nice, and also the food we had. Breakfast was a buffet affair , very good selection, the only thing we could say that was the sausages were a bit on the cheap side, for a great fry up you need good sausages, apart from that it was very good. The hotel was very close to tram stop and the sea front, and in a fairly quiet location.

"It Did Very Well"

Keith E, Liverpool, United Kingdom 18/03/2018

Hotel was standard for Best Western, nothing exciting but clean and functional. Staff were friendly and professional. Single room was small and looked over the fire escape and National Tyres but did the job for one night. If you book through 3rd party sites you will have to pay £5 per night car parking.

"Hidden Extras"

ViridianJohn, Manchester, United Kingdom 13/03/2018

I am sure that Best Western will point out that the following is in the small print, however.... Parking additional cost (if booked through apparently) Breakfast expensive extra 10.30am check out!!!! They did kindly give us a travel toothbrush and toothpaste as I forgot mine. Place is clean and has been refurbished, although we got a view of the escape stair as we booked fairly late.

"Pleasant hotel stay"

fatbloke_2000_uk, Sheffield, United Kingdom 12/03/2018

Booked an executive room - not quite as executive as i'd hoped. Lovely room with sea vie. Had an incident with a group of youths running along the corridors late into the night, but thats more a parenting issue than a hotel issue. Excellent polite staff and nice food.

"Very Good"

benlfc, Burnley, United Kingdom 12/03/2018

Stayed here over the weekend as a family for 2 nights. From the minute we walked in till the minute we left the staff were very very polite, checked in with no hassle and checked out with no hassle, the hotel very clean. The room was of a decent size, bathroom very clean and a good size bath and very powerful shower, tea and coffee making facilities, hair dryer. The downsides are the room carpet wasn't very clean had stains everywhere, the room got pretty warm at night even with the window open as there wasn't any air conditioning (some would say air con in Blackpool?? But with how warm it got even in March it needed it) the breakfast was very good however for the price (£8.50 per Adult if booked the night before, kids eat free) was a bit over priced not because of quality but quantity there's no way you could get your monies worth as your stomach wouldn't let you, we ate in the restaurant one night again food was nice but portion sizes weren't very sufficient for the price you paid especially of the À la Carte menu. Overall would happily stay again

"Very nice place"

Jackie P, Tyldesley, United Kingdom 11/03/2018

Just spent a night at this hotel,as we were three ladies on a visit to see a show .Very nice hotel, very very clean.We were given a room on the third floor,one double and one single bed,very very comfortable and boy was the place warm.Plenty of hot water to shower with and lovely fluffy towels.The staff were great and phoned taxis for us.I don't think we waited more than 5 mins for any of them.would definitely stay there again.

"Great Christmas package"

DazPugh, Walsall, United Kingdom 08/03/2018

Our family stayed at this hotel over christmas (a group of five adults, three children, and one dog). We had a really lovely stay. The reception, bar and lounge areas looked newly refurbished, and were modern, clean and inviting. The rooms were clean (the disabled accessible room for a 92 year old was all fully refurbished, with plenty of space and a wet room bathroom). I am dairy intolerant and no expense was spared to make sure that i always had food options, there was sunflower spread instead of butter, my own side vegetables (that weren't butter glazed) and sandwiches made to order. The staff were very polite, accommodating and helpful. There was a range of entertainment provided over the Christmas period too. I would definitely recommend this hotel, we will definitely be returning.

"Birthday "

User 06/03/2018

Stayed here before was nice room great hearty breakfast goodt value for money only downside was idiots making noise on corridors from 1am till 3am good location for all our plans which were near North pier..

"Highly recommended"

jimmythewheel2017, Chester, United Kingdom 04/03/2018

Stayed one night, dinner B&B. Good room, plenty of towels, tea & coffee, USB charging, great shower, good lighting in the room. Food excellent, especially breakfast, All the staff were very kind, considerate and welcoming where nothing was too much trouble. Good location, large car park (£5/24h), easy straight walk into town centre. I'd recommend and use this hotel again.

"Small room and some issues. "

outrun78, Manchester 27/02/2018

Great value rate of £46 including breakfast. Check in took 20 minutes because only one member of staff on front desk. Asked for a room away from lift and communal areas and was given a very small room which was located exactly by the main communal area of the stairs so obviously cannot read any special requests which were clearly printed off on my check in form I had to fill in. Really liked the free use mobile in the room although take an anti bacterial wipe before you use. Bed was comfortable but really struggled to work out how you could use the chair in the room to do any work at the desk as you can see from the photo the room is tiny. Best Western like to aim their rooms at the Corporate Traveller and I would struggle to recommend here because of this. Shower was tiny, if you are of a large disposition you may struggle to fit in the shower cubicle. Toiletries were average but bath towels were decent. Toilet has one of those water hippos/ water saving features attached so you may have to flush it about 6-7 times depending on how you used it making the water saving feature useless. Best thing about the hotel was the breakfast, it was fresh and pretty good and even better that it was free along with the parking because I am a Best Western Rewards member.

"Value for money"

MisterE_Hudds, Huddersfield 27/02/2018

Stayed for one night with my family and our dog and could not have asked for much better for the price we paid. The bedroom was clean and the beds comfortable, however, the bathroom could have done with being updated, but it was more than functional. Reception and bar staff were friendly and accommodating. Probably one of the better options in Blackpool for a short stay. However, the area is pretty run down with no real signs of future regeneration like other parts of the town are seeing.

"Above Average Sea Front Hotel"

rolo36, Bickley 26/02/2018

Stayed here for one night to see a match at Blackpool FC which is within long walking distance. It has a nice seafront location, ideal for a nice cooked breakfast looking out to sea. It is quite (not very) upmarket and absolutely fine for a weekend stay. The rooms are ok, nice but nothing special. If I recall the windows could not be fully opened and the bathroom was a shade run down with a (slightly dangerous) step up to it. It was good value . We thought it was a good choice

"A short winter break"

Julie G, Portsmouth, England, United Kingdom 22/02/2018

Great winter deal meant an affordable stay at this Best Western. Lovely staff and great customer service made for a good stay with clean and tidy rooms and good breakfast. Hotel is well placed for easy access to much of Blackpool.


RichardFelstead2016, Doncaster, United Kingdom 12/02/2018

I stayed here in jan. I'm a member of best western and even though it's not to there standards I had a very good stay as it's just a Carlton standards clean,helpful, staff pleasant, and good food. Good parking and on coast. Near shops , and on main strip would say to anyone it's cheap and average stay all rounder

"Clean and Good Sleep"

User 11/02/2018

Clean quiet room. Relatively basic but ticks all the boxes. One of the better options in Blackpool if you want an overnight stay somewhere that has a good reputation. I'd say here and The Imperial are the best places I've stayed so far.

"Comfy beds and modern rooms"

Sereqe2, Bury, United Kingdom 06/02/2018

Great hotel good value for money with the winter offer of 40% off great staff and lovely comfy beds . Only drawback was that we had a Room at the back of the hotel which you had to go up and down lots of stairs to get there and wasn't accessible by lift. No good if you have a mobility issue or a shed load of luggage like we had.


CharlotteE235, Wigan, United Kingdom 06/02/2018

We came for a couple of days just for a chill holiday. It made a very good base. The room was nice and clean. The staff were friendly and very polite and helpful. The only thing was it said there was parking which there was but when we checked in they said there was a charge to park on it each day which wasn't mentioned on the website. It turns out unless you book direct you have to pay for parking. If you book direct it's free.

"First time visit"

User 04/02/2018

The staff were friendly and approachable., the room was quite a trek from the main entrance, I believe this to have been a marketing strategy to get us to up grade to a sea view at a cost as it was mentioned on check in . The hotel wasn't that busy otherwise. The breakfast was a little greasy but served with a smile

"Nicely updated hotel"

Dan H, Altrincham, United Kingdom 03/02/2018

Friendly staff, nicely furnished hotel and good value. Breakfast service friendly, attentive and smiley. Nicely refurbished standard room, bathroom a little more dated but perfectly acceptable. Will stay again

"Average "

tomo1407, Burnley, United Kingdom 03/02/2018

Looks better after being refurnished. Room not very clean dusty window sills, valance sheets hanging of the beds nearly tripped over them. Shame about the lack of view at back of hotel, extra charge for sea view. Paid extra for breakfast which was disappointing. Staff very friendly and ideal location.

"Value for money"

keevad2018, Belfast, United Kingdom 31/01/2018

Modern appearance.friendly staff.lovely views from restaurant.bathroom dated.bedroom window needs cleaned as does soap in bathroom. Good location for town centre with bus&tram stop across road Train station walking distance

"Lovely Hotel."

Trevone355, Southport, United Kingdom 30/01/2018

Held my mums after funeral function/wake here Saturday 27th January.This Hotel is very modern and professional.The buffet was lovely and well presented.The staff are very friendly and cannot do enough for you.Do not hesitate booking this Hotel for a function,it gets five stars from me.

"good location"

User 29/01/2018

Location was great for us but the hotel was dirty felt very dated, room was dirty carpet was minging aswell as nets, windows was also dirty and the frame was just coved in looked like mud/sand. Bed sheets did get changed but with same ones not clean ones hotel was booked for my girlfriend birthday weekend was good just hotel was a really let down. Wont be staying there again £120 2 nights overpriced then tryed charge us £5 pernight for car park because we didnt book with them Not good

"Great Seafront Room"

cazatome, England, Arkansas 27/01/2018

Paid a little extra for a sea view which was great. Large room for 3 adults. Only gripe it was very hot and we had to switch off all the radiators and open the windows in January! Plentiful breakfast with a large variety of choices. Friendly staff.

"Midweek Break"

Glowstar, Leeds, United Kingdom 23/01/2018

Hotel location very good, Room lovely and warm for this time of year, very welcoming when coming in on a cold evening. Excellent Breakfast, Staff very helpful and attentative. Free parking when booking direct with hotel, which had very competitive rates.

"Winter saver rate - great value!"

User 15/01/2018

Stayed here on a Saturday night as an early birthday present to my mum, booked and prepaid for a winter saver rate: standard double room (£56 including breakfast) extremely good value for money. Ample parking, and only 15 minutes walk from Blackpool town centre. The hotel decor is of extremely good quality, bright, modern and airy. Every single member of staff we encountered was pleasant, friendly and helpful. The room, (203) however, was very small for a double, but had all the amenities we required for that evening. We found no hairdryer in the room, and there was a lightbulb missing above the mirror. We were pre-warned about a step up into the bathroom so that was okay, not a lot you can do about that however slightly annoying. The lighting in the bathroom was of poor quality unfortunately, as soon as you closed the shower curtain that was it, very dark due to the position of the light. Bed very comfortable, best nights sleep we've both had in ages! The ‘handy' in the room is also a little gem. Drinks prices in the bar a little steep (something I expect from living and working in the Lake District, but threw us off a bit in Blackpool) The buffet breakfast was a good selection, everything you needed to set you up for the morning! Overall extremely good value for money on the winter savers rate. Would definitely stay here again, just request that it is not room 203!


User 09/01/2018

The hotel is nice and clean. The room we had was basic but we only slept in it. The night porter was excellent, even when we came in at 1am, he even served us drinks when the bar was closed. Paying £10 to park your car is i think wrong it should be free. If you ring up and book the hotel directly, the parking is free.

"Dance weekend Champions of Tomorrow 2018"

Glendaharper00000, Banbury, United Kingdom 07/01/2018

We chose this hotel for its location. We stayed at this hotel 4 years ago and since then it has been refurbished. Reception lovely tables and comfortable chairs. Bar on the right with comfortable chairs. The receptionist very helpful. There is a lift, but we did find getting to our room at the far end of the hotel we were having to lug case and bags up and down 2-3 stairs was a little of a workout room 107. My room was at the back of the hotel and my view was a white wall! But as it was a short stay this was not a problem, but check on booking if you want a view as the white wall was not great ,see photo below. We ordered food at lunchtime sandwiches and a jacket potato and it took them 45 minutes to bring and potatoes were luke warm. Rooms very clean . Breakfast really nice .

"Second stay at the Carlton and much improved"

JulieTurner007, Banbury, United Kingdom 07/01/2018

My experience is based on a two night stay in a single room, in January ( whilst attending a dance event in “ The Winter Gardens” ). Having stayed here before I was aware that the public rooms, restaurant and bar are of a good standard, last time the single bedroom was not of a good standard but they have upgraded the rooms and Now even the single rooms are good, with ensuite shower, colour tv, tea and coffee in room, Hair dryer, free PDA with free wi-fi and mobile calls which can be used out and about and in the room, I've never seen this before and it's quite an innovation. My room didn't have a view, the rooms at the rear don't, but the restaurant has a good sea view. It's also quite a large hotel with long corridors if you have trouble with mobility you might mention this at the time of booking. There is a lift but it's small and some rooms ( like mine 108 ) are quite a walk from it. The breakfast is buffet style, but excellent with plenty of choice, really sets you up for the day. There is parking but I believe you may need to book it ( I didn't drive ). There is a taxi rank on the corner right next to the hotel and a tram stop right outside, “ Pleasant street “ £5 gets you 24 hour use of the trams and they can take you the short distance into central Blackpool, or the quite long ride to Fleetwood with its excellent covered market ( check info it's several days a week but not every day ). I thought this hotel excellent value for money, with good facilities and helpful staff.

"Fab hotel for weekend stay"

User 07/01/2018

We stayed here for two nights in a family room. The hotel and all areas were very clean and all the staff were professional, hardworking and helpful at all times. The room was clean and comfortable a bathroom update would improve the overall impression but did not affect our stay. Great bar and lounge area for relaxing in the evening. The breakfast offered was good and replenished regularly. We would return on our next trip to Blackpool!

"Would not go back, very expensive and lacks personality...."

PGibby765, Salford, United Kingdom 03/01/2018

The hotel has no personality at all. It lacks charm and is run like a military police camp with the staff bound by so many rules and regulations. It was something that we found unusual in a friendly place like Blackpool. We found that we couldn't eat during the day or at night, the menu was very very limited (just poor cold sandwiches) and it was very expensive for drinks and food. The Fish and Chips at £10 was a frozen cheap piece of fish with breadcrumbs, not what we want at the seaside. No food after 11 pm (not even room service or bar menu) which we did not expect from a big seafront hotel. The bathrooms were from 1970 I am sure whilst the bedrooms were trying to be more modern, there was paint coming from the walls and a sense of lack of care was apparent throughout all of the 7 rooms we had booked. The cost per night was expensive also and we would not come back when there are much cheaper and better places to stay on the seafront. We spent nearly £2k as a group in this hotel, so there loss for not being accommodating and hospitable. Breakfast was £8.50 and was rubbish! The cafe around the corner at £3.99 was far superior. Drinks at the bar VERY expensive for Blackpool.

"Great place ,Great location"

m_johnson735, skelmersdale lancashire 02/01/2018

Great place ,nice staff ,good location, breakfast was good for me, but my wife struggled with any hot food as she's a veggie, and doesn't like fried food bar was good too ,good size carpark never struggled getting a place will book again

"Our favourite Blackpool hotel"

AndyHill307, Walsall, United Kingdom 01/01/2018

We have stayed here many times and never been disappointed. We have never tried B&B to be honest but have used a number of hotels as we regularly visit Blackpool for dancing. Other hotels are either overpriced or grotty (although 50-100 years ago must have been stunning) The Carlton is more of a business hotel than family run but that is what we like. We always get a warm welcome - usually from Zhanna. Also the rooms are well furnished and the breakfast plentiful. Drinks and meals from the bar are very reasonably priced for a hotel. There are plenty of parking spaces. The location is also good as it is on the seafront but about a 10 minute walk from the Tower. Recently the hotel has gone through a refurbishment and as a result is much improved. I would have given it 5 stars but for the prices having risen in line with the refurbishment, but we will still be returning each time we visit Blackpool

"Shame about the service"

colinm662, Newcastle upon Tyne, United Kingdom 31/12/2017

The hotel comes across as very professional upon entry, lovely presentable lounge area looking out on to the sea front. Paid an extra £10 for the sea view room as the girl on the desk said we wouldn't be disappointed as it was a good upgrade. never seem another room to compare this too. But we got a standard room which was presentable looking out on to the sea. When we returned to the room just after midnight there was a strange loud noise, When reporting we had a problem with a noise in our room the staff member he assumed this was because of a problem elsewhere in the hotel, with guests arguing in their room and never investigated our issue. The issue we had had was a noisy radiator. The thermostatic valve had stuck open thus we could hear the boiler pumping away all night and a radiator that was incredibly hot touching one of the beds. Managed to temporarily fix the noise by turning the valve on and off multiple times until the valve freed it self. 6:00 am by then got 1 hours sleep, not the best night away unfortunately.

"Good value deal"

AndyW_Lakes, Lake District, United Kingdom 29/12/2017

Except for damage sustained to my clothes on furniture the room staff and food we're value for money. Parking was also complimentary. The appearance and parking we're good. The Vista from the restaurant was a lovely see view. The food in the restaurant was nice and reasonably priced. The complimentary iphone was really useful and helped us find the places we wanted to visit too.

"Twixmas break"

margaretcw8, Northwich, United Kingdom 28/12/2017

Checking in easy, able to get parking on site -£5 per night unless you book direct with hotel. Room excellent with sea view. Breakfast well organised and food good quality. Had evening meal in hotel restaurant and again good meal. Location very convenient for walking and trams.


User 28/12/2017

After reading some of the poor review's i havent found found anything bad to say for the price per night. Breakfast was good. My room was good and clean. Staff was good and helpfull. I will go back again.


fomocodave, Rugeley, United Kingdom 23/12/2017

Stayed here for 6 nights as I was working on the nearby Preston - Blackpool railway upgrade. Simple requirements were a Double bed, Wi-Fi in the room and suitable parking. This place delivered it and the hotel is a nice place to stay and at £35 per night it was a bargain. Service from the staff was excellent. Nothing was too much trouble. Anna and Zhana on reception being very helpful. Will definately stay there again in the new year when work resumes.

"It's just OK"

RosieHurst, Doncaster, United Kingdom 21/12/2017

I have nothing against smoking but the few stray butt ends on the steps up to the entrance do not give a good first impression. We had a side room and although it was clean it was uncomfortably hot, I would think it's unbearable in the summer. There was tea and coffee making facilities in the room. The view from our side room was of a grim dirty alley but that can't be helped and I'm sure its lovely from the rooms at the front. The biggest bummer was the death by dirty sealer in the bathroom, the window, bath, sink, skirting, tiles! Everywhere. The toilet handle was broken but it did flush. The public areas were nice and clean but I cannot comment on the restaurant because we didn't eat there. I I would stay again but only at a discounted rate like we had this time on a winter sale offer of £30 for the night. It's certainly not worth the £70 a night they charge in the spring. We didn't have to pay for parking because we booked direct with the hotel .

"Vast Improvement"

User 04/12/2017

I've stayed here a number of times, over a number of years, predominantly out of season. Over the past couple of years the hotel has benefited from a major refurbishment program including a balcony (which will be great in summer). I always book on the Best Western website. The website offers many special offers throughout the year and so my advance rate was £39 b&b, on a Sunday night. I therefore wasn't charged for using the car park. Additionally, I'm a platinum member of the loyalty scheme (always worth joining/free) and so my room was upgraded to a sea view. It was 306, directly opposite the lift. I recognised the lady on reception, she has worked there for a while. I like her cheerful manner and she always checks if your room is okay. The hotel is always well heated. I avoid using it in summer because the prices shoot up and it doesn't have air conditioning. The lounge area is very bright with some lovely lit up colourful Art depicting Blackpool. Even the headboard in the room was a beach scene. The buffet breakfast is really good. An ample selection and the cooked breakfast was hot and tasty. Sitting with a sea view, at the quieter end of the promenade, is actually a pleasant start to the day. It's a 10-15 minute walk to the North Pier, the same to Ma Kelly's or the railway station. Allow 20 minutes into town.

"Nice stay "

Markysm7, London, United Kingdom 30/11/2017

Had a nice stay here has had a make over good job really was clean and tidy nice fluffy towels clean bedding some of the details are a bit poor . £5 to park bit cheeky. Good location with the tram stop just outside.

"Two night stay"

User 26/11/2017

I booked a hotel with free parking and a sea view, bed and breakfast, with the view to eat in the restaurant on one evening. On check in, I was charged £5 per night parking, when I questioned this, I was told that as I had booked through an agent I had to pay for parking, but if had booked direct !I would not have been charged.They also wanted an extra £10 per night for a sea view room, which I refused to pay.The hotel was virtually empty so I would have expected a sea view room to have been offered, as I was paying nearly £100 per night. Our room was tiny, overlooking the boilerhouse and bins, bathroom was tired and dated, door rattled all night and noise from toilet in next room disturbed us throughout night as was behind our heads in bed.We decided to dine in on the second night as weather was cold and stormy, so we went into the bar, ordered a drink, looked at restaurant menu, but decided on the bar food, bar man told us we would have to eat in the restaurant, which was freezing, when we were seated, we were informed that it wasn't going to be open and we could only have sandwiches.On checking, there were no baguettes or chip, so we left, got wrapped up and had a 20 minute walk in the rain to find somewhere to eat! Dreadful

"Great for Coeliacs"

BeckyBex27, whitehaven, cumbria 19/11/2017

Visited with my mum for one night, location is great, only a 5-10 minute walk to the Tower but it means you're far enough away from the strip to be undisturbed at night. Car parking facilities were great, plenty of room and felt more secure than many of the other car parks we walked past. Room was fine, no problems other than a slightly funny smell in the bathroom (smelled like drains) and a step as you come out of the bathroom that is really easy to forget about! Breakfast this morning was super, great quality food and plenty of choice for me as a coeliac (gluten free cornflakes readily available with the other cereals and and bread was available upon request). Staff were friendly and helpful, would definitely stay again.

"Nice hotel with some good and bad points"

Kelly H, Bolton, England, United Kingdom 18/11/2017

Nice hotel situated on the front past the north pier. Parking costs £5 for the stay (we only stayed one night so may have to pay this each day if staying longer). Takes about 10 minutes to walk to winter gardens (15 minutes if you are a slow walker!) We have stayed previously 2 months ago but had upgraded on arrival last time and had a sea view on the top floor (paid about £130). This time our room was on the first floor at the back and cost £92. The rooms are clean and functional. Some of the rooms have been upgraded to incorporate the Blackpool theme and look really good. Our room this time didn't. The bed was really uncomfortable as it dipped in the middle leaving me with back ache. Appreciate that not all the rooms will be like this but ours was. If you struggle with stairs you need to be aware that the bathrooms in each room are up some stairs. Customer service is very good and the breakfasts are really nice. Good buffet selection of continental and full English breakfast all well cooked. This is good value for money if you have booked early and not paid top whack. Didnt take any pictures of the rooms but have a view and some of the artwork from the breakfast room!

"Good location, helpful staff and a great breakfast but a few niggles"

GrandesRocques, Sunderland, United Kingdom 17/11/2017

The Carlton is fairly near the attractions and there is a tram stop opposite. Unless you book direct with the hotel, there is a parking charge of £5 a night. Staff are helpful, polite and the general condition of the hotel is fine. Our room was properly prepared, if a little cramped and the ceiling was cracked. The TV remote batteries were flat (which could happen anywhere, of course). Neither my partner or I slept well because the mattress was lumpy. The shower was unwilling to hold a steady temperature -which was irritating- and the enamel bath was chipped. There was a hair dryer in the room but if I'd wanted to iron my shirt, I would have had to contact reception to borrow an iron and board. Even so, the breakfast (buffet style) had a good variety of fare to suit most tastes, while the dining room was well organised and décor was in very good condition.

"Good for a short break"

DancemadS, Staffordshire, United Kingdom 15/11/2017

We returned to this hotel knowing it had been recently refurbished and we weren't disappointed big improvements had been made. Our only disappointment was, our room had no heating we had checked in early and alerted staff that we would not be back till late as we were going to a show so returning late to a cold room on a cold day was not impressed. We were offered a heater but not strong enough to heat a room, wr mentioned this as we checked out and were told we would be contacted by the duty manager, but have heard nothing. A real shame as we were so pleased with all the updates and staff were all pleasant but wouldn't risk returning, not in cold weather anyway.


Bailes4, Leek, United Kingdom 12/11/2017

Booked a superior family room with sea view for one night over half term. Upon arrival given a room at the back of the hotel so queried with reception and although I confirmed by showing email she said the room was what I had booked however she could show me a double room on the front at no extra charge and an extra bed would be put in the room. Very frustrated as I had proof of what I had booked and paid for. Breakfast was average and to top it all no hot water for a shower in the morning as the boiler had broken. Would not use the hotel again.

"Sam bailey concert"

Anthony S, Doncaster, United Kingdom 12/11/2017

First time for our visit in the best western Carlton and it did not disappoint at all. ANDY one of the managers always had time to talk not just shop but over a general topic a very interesting and nice guy. Nothing was too much trouble for him or the staff. The room we stayed in (200) was fantastic so large and exceptionally clean. Now the food was absolutely beautiful, warm plates and a really large portion from the menu of whatever you choose, the soup is homemade and a delight to eat. We stayed for four days three nights could have stayed on for a few more if no work to go to. We will go back next year probably for a longer stay look forward to going back it will not disappoint I promise...........

"Nice Renovation to the Carlton"

scottiepete, Scotland 09/11/2017

Came back to see the lights before switch off. We were here in June and Hotel was getting a renovation ,now complete and looking good . We had a lovley room with sea view ,could not fault it . Breakfast was good too plenty of choices for cereals including gluten free flakes. Hot breakfast self service ,nice and hot eggs , bacon ,sausage ,mushroom,tomato (fresh) hash browns.tea or coffee ,toast ,croissant s hot and freshly made (I had two) In all nice clean hotel .

"Blackpool Lights"

Camille J, Cairns, Australia 07/11/2017

Stayed for a night just to see the lights! The hotel is a bit far from town when it's cool and windy! But easy access to trams, buses and taxis! Room was fine for the night as all I did was sleep! However very noisy from upstairs and doors slamming and the side street. Also the room got hot with no air con or fans just heating! Bit staff were lovely and breakfast was very good!

"restaurant comment only"

Johny747, Herne Bay, United Kingdom 06/11/2017

Booked in for Sunday lunch. Only six people in whole restaurant. Four of us and a couple. Did not worry as all looked well. What a disappointment, the meat was dry and the whole lot of veg was bland. To top it off the Yorkshire puddings were very crisp and over done. We complained and we were not charged for the main course. Likewise, the other couple there also complained, and got a refund. The manager said that this was the last Sunday of the season for such a meal, strange, as this is a hotel!! However, the starters were good. Perhaps we caught an 'off-day'.

"Very clean"

cunning-runt, Accrington, United Kingdom 06/11/2017

Stay for 1 night in November. Reception and bar area nice and modern. Room was very small and a little dated. Had most amenities in the room (but no iron or ironing board). The room rate which included breakfast was very reasonable and the hotel is in a very good location for going into Blackpool itself with the tower being about 10 minutes walk down the prom.

"Will not return"

Michelle P, Greater Manchester, United Kingdom 06/11/2017

Good location stayed here many times before Has been done up / changed hands had to pay for parking was always free before Check in shoddy wasn't told directions to room , bar lovely but expensive Wasn't told about the WiFi / code / check out Will not be returning

"Illuminations Visit - shining stars "

TheGriffithsFamilyx4, Staffordshire 31/10/2017

Stayed in other Best Western Hotels over the years so chose to stay at this one for out Illuminations trip. The location of the hotel was fantastic just a 10mins walk from Blackpool Tower, with a tram stop just outside the hotel. The hotel itself was tired and rooms in need of refurbishment. We booked DBB the food was okay, the shining stars were the staff they were very polite and extremely helpful.

"Very Happy"

Barbara E, Leeds, United Kingdom 29/10/2017

After reading some of the bad reviews i was a bit worried about staying . On arrival as soon as we walked in i was very impressed ,it was very clean and modern and bright , the staff were very pleasant and polite and helpful .On arrival to our room we had a sea view which was nice the room was clean and presentable . We had a evening meal which was nice , Overall we had a pleasant stay and would gladly go again . Thankyou

"Stay for a show "

clewsyc, Burnley, United Kingdom 20/10/2017

Great hotel ,very good clean rooms,we had a upgraded because we are best western reward members,so we didn't pay for parking because we booked though the hotel, the reception had lovely and helpful staff ,modern furniture made this hotel stand out for Blackpool as a lot of the hotels are dated,the beds were very comfortable and our room lovely, this hotel is in a good location we walked to the show in 10 minuets,we will recommend this hotel and stay here again.

"Best Western Hotel .Blackpool"

User 16/10/2017

the Best Western Carlton Hotel Blackpool is a lovely hotel to stay, clean throughout, all the staff were very nice and helpful,nice cooked breakfast, beautiful sea view restaurant nice bar. Lovely room, everything was A1.

"I've seen the light (s)"

JohnnyMando, London, United Kingdom 10/10/2017

The room was extremely small, probably the smallest hotel room I've ever stayed in, and the bathroom was not much bigger than a cupboard. There was almost no storage space for our clothes Breakfast was a shambles, they had 2 staff to seat all the guests, clear all the tables and keep the buffet topped up...and of course this wasn't possible, with the buffet-filling being the activity to suffer most, I had to ask for bread (to make toast), orange juice, milk, croissants, and fried eggs, because when I went to help my self to each of these there was nothing available. The staff were quick to replenish when asked....but it got a bit boring to keep having to ask. The location of the hotel was great, but they need to improve the quality of the rooms and employ more staff at breakfast time.

"Excellent staff"

optimistic_westmids, Coventry, United Kingdom 08/10/2017

ust recently returned from a one night stay at the Carlton, what can i say the staff were amazing very attentive and helpful. The rooms on the other hand were extremely dated, walls were paper thin could hear the man down the corridor coughing and being sick (delightful - not) in the early hours of the morning, could also hear someones phone on vibrating. The bed felt like a water bed, did not feel safe at all, i am sure it was a double mattress on a single base, every time one of us moved the other one thought they were going to be catapulted out of bed. I didn't feel this property was value for money.

"Nice Hotel."

User 08/10/2017

We had a nice room sea view.. Good food, nice staff. Negatives wasn't expecting £5 a night parking. And dogs barking, not the pefect way to wake up. The breakfast was buffet very good. Apart from the dogs the hotel was quiet and have a nice modern lounge.

"Really lovely"

User 08/10/2017

The room was comfortable enough. The bathroom was cramped but for the sake of staying 2 nights and rarely using it this was easily excusable. The food was lovely and the staff very helpful. I would think the cost slightly too high but it was adequate enough.

"Rooms not at all like photos on site"

User 03/10/2017

Room very small and dated and looked nothing like the photos on the website. Overlooked a noisy service area. The room door rattled all night which was both annoying and disturbing. A bottle of water from the bar was £3.

"weekend treat away"

User 02/10/2017

great location for what we wanted to do. Lovely breakfast friendly staff good service clean and bright rooms.perfect place parking which we had to pay extra for however you have to pay anywhere these days. We would come back to the carlton again. sea view while eating your breakfast. Nice terrace bar weather permitting !

"Excellent Customer Service"

User 28/09/2017

Regularly staying in Blackpool for business I always choose the Best Western Carlton as it consistently provides everything I need and expect at a reasonable price. The public areas are modern, and bright whilst the bedrooms are comfortable and clean. The level of customer service is always excellent ensuring you have everything you need and have a relaxing and enjoyable stay. On this occasion I must mention Zhanna who had identified a mix up in my booking which had resulted in me having 2 rooms booked. Even though I arrived at the hotel after the deadline for free cancellation she cancelled the additional booking at no cost and with no hassle. This gesture was greatly appreciated.

"A Good Range of Dishes"

PaulFabia, Dover, United Kingdom 27/09/2017

The hotel's restaurant offers a good choice of a la carte of the menu of the day/evening. Your 2-choice menu can be a main with either a starter or dessert and with 5 to select from there is something for all. The standard of food was good and it was served by Alvero, a excellent restaurant manager. The wine selection was also good and a Chilian Merlot proved good and full bodied

"would stay again"

sparkle197266, belper 26/09/2017

arrived to a friendly reception. stayed in room 307, very clean, small bathroom but it was all we needed shower, toilet and sink. Toiletries in bathroom very good. Nice comfortable bed. Breakfast was buffet style, lots to choose from, sausages were divine. would rather have had a tea pot for tea instead of brewing in the mug. overall a nice, clean friendly hotel the only downside was the bar prices were quite expensive.

"Good hotel, well located, but dated"

Alex R, North Wales, United Kingdom 24/09/2017

Nice enough hotel. Great location opposite pleasant street tram stop and overlooking prom, just past north pier. Parking on site is free but limited. Rooms clean but dated. Choice of hot or cold shower - warm not possible. Tea & coffee, plus tv and hair dryer in each room. Had nice looking bar and restaurant but didn't use. Rooms very warm.

"Special meal"

Carol W, Tamworth, United Kingdom 20/09/2017

Visited restaurant as a non resident. Booked prior to visit reception helpful on best time to avoid large party as we were a couple. Beautiful table overlooking sunset over the sea so romantic. Lovely decor. Three course meal with glass proseccol for 2 under £40. Good choice, Natalie greeted and served and gave us information after meal when we moved to comfy lounge., superb lovely friendly girl deserves recognition. Thanks. Food well presented and cooked. Brilliant experience.

"Okay for blackpool"

User 20/09/2017

The hotel location was ideal within walking distance of the main attractions. Although the £5 charge per night to park at the hotel, checking in was a quick and friendly experience. The room we were allocated was small, the mattress was solid. The bathroom was very dated and not the cleanest either. Our view of roofs also wasn't very pleasant. Not the worst of hotels but certainly wouldn't stay here again

"Recently refurbished"

Brian H, Brierfield, United Kingdom 18/09/2017

Clean and tidy and satisfactory rooms. The service was good by the staff who did their best to ensure a speedy check-in. Did not use the facilities in the hotel this time. The internet for the rooms was ok...but did drop out on occasion. also since I am a rewards club member on this occasion I was not offered any of the usual benefits that come with the diamond elite status. I am sure that this was an oversight.

"Free car park"

JohnS53, Warwickshire UK 16/09/2017

This was one of those hotels that was once very elegant then was left to decay and now is being brought back from the brink, the public areas have been brought up to date and look very trendy ( designer chairs etc ), but the bedrooms leave a bit to be desired ( mine anyway )( which overlooked a tyre and exhaust fitters and rubbish bins at the rear of the building, it had a really low pressure shower that just about managed warm, floorboards in my room, the room above and the corridor outside creaked with any movement, the hotel knows it's guests well it's a holiday hotel and not really for business, I was working early so wanted to leave at about 06.30, I came down to reception to find it deserted and the front doors locked, I had no option but to leave my key on reception unlock the front door and leave, I guess holidaymakers don't tend to surface that early, on the upside car parking was free, rooms were clean ( if dated ) and the staff I interacted with were friendly and polite.

"Typical Blackpool"

Ian M, Derby, United Kingdom 16/09/2017

Stopped over in July while meeting family. another run down best western franchise hotel very expensive shop around try ect then ring directly to get a better deal.good car park. bar reasonable drink prices food not the best needs major updates or cleaning staff that now how to clean just look inside the windows filthy. Top off doors free wifi good spot in town tram stop outside hotel

"Not great"

User 13/09/2017

Room at the back of hotel was very noisy..the room was a bit small and grubby are filthy...charged 5 pounds for parking because we booked through a web site. How greedy..have stayed many times before as the front rooms are nice and a decent quality but stay clear of the back rooms..overpriced room

"Pleasant Surprise"

marrvid, Leeds, United Kingdom 12/09/2017

As far as blackpool hotels go I was generally happy. We only stayed the one night in a family room which had the bonus of a bath and was a good size. Negatives were that our room wasnt ready on arrival which wasnt great with a toddler to entertain and an unexpected car parking fee which wasnt the end of the world was a little annoying that on occasions the parking availabilty was very limited.

"Reasonable for Blackpool "

User 11/09/2017

Just returned from a one night stay in this hotel. The negative points are: Bathroom (shower only) very small but really in need of refurbishment. Shower old. Sink unit chipped. Water temperature intermittent. The breakfast was adequate but not outstanding. Sausages undercooked. Bacon undercooked. Hash browns stale. Not a great deal of choice. Bed very uncomfortable. Positive points: Spotlessly clean. Staff couldn't be more pleasant and friendly. Good location if you want to be away from the centre but with easy access. We have stayed in some HORRIBLE places in Blackpool, of which there are many, and this renewed our faith that there are some nice places. We would stay there again but would book through as, even with the £5 charge for the car park, it was still cheaper. All hotels need to consider more special offers if they want us to book direct.

"Lovely view "

anna s, Wrexham, United Kingdom 10/09/2017

I can only say for room 210 but the view from the room was great, we could see the sea and the lights. There is a tram stop right outside the hotel! 10 mins walk to the wedding chapel and north pier. Room was clean and tidy. Only issue was the size of the bathroom, it is tiny!! I am 5'2" and size 10 and I felt claustrophobic in the shower!


PaulKilgour, Copenhagen, Denmark 10/09/2017

Although the hotel appeared to be almost empty, I was shoved into a room at the back. It was quiet and clean, though the shower didn't work well. Nor did the wi-fi. I no longer live in the UK, so I always look forward to some 'proper' sausages for breakfast. Unfortunately these were those cheap things that come frozen in a bag. Very disappointing. The bar is big, bright and uninviting, and the beer disappointing and expensive. When you can get served. I wouldn't strictly not recommend it, but I wouldn't choose it again.

"Visited a number of times "

BMorriss, Manchester, United Kingdom 07/09/2017

I always find booking in a long drawn out procedure but apart from that the hotel has a good standard for clean bright-rooms. I have noticed the decking being built and it would be loverly to sit outside on a warm evening with a glass of wine but this will also reduce the limited number of parking spaces which I believe should be advertised on their web site. ( no good for late arrivals) the hotel is on the front and a short distance to the centre. Food is a average in price,

"Weekend away"

User 04/09/2017

Hotel was clean room was tiny bathroom even smaller not what you would expect for nearly £120 per nite full size mattress on a smaller base so it was over hanging on one side you could not sleep near to the edge or you would fall out of bed,breakfast was good plenty of choice, but I have stayed in better for a lot less money

"Good enough for a few nights"

621Jess, Nottingham, United Kingdom 02/09/2017

We had two rooms one for my parents and one for myself and my sister; one double room which was a small box room with shower. And a twin room which was huge compared to the double. The rooms were on floor two & three respectively. Rooms were clean enough but some areas like skirting boards and under the bathroom sinks could have been cleaned better. The lime scale was a bit off putting but not the be all and end all. The shower went from freezing cold to boiling hot within seconds which wouldn't be great for children or the elderly. Breakfast was good but at £8.50 a person it was expensive but you could have more than one plate full. The restaurant could use more table to accommodate for families of 4 or more. A £5 per night charge for the car park was reasonable as it has a security camera 24/7 Would stay again as staff were polite, friendly and approachable but I wouldn't pay for the breakfast.

"Accepts the unacceptable"

User 31/08/2017

Stayed here for 12 nights recently in 2 rooms with family, on one of our final nights I was subjected to a very embarrassing experience, whilst changing in the bathroom (which has a frosted window) I heard 2 lads passing by the Main Street shouting out sexual comments towards me, they could clearly see my naked body far too clearly. Having given the hotel the feedback that the bathroom or possibly bathrooms may need a curtain of some description, it was disappointing that I had a standard reply saying that the manager did not believe this was needed, so would not be making the adjustments. I cannot believe that a hotel of this standard and manager that replied is accepting a form of SEXUAL ABUSE and sweeping it under the carpet, THIS IS NOT ACCEPTABLE!

"Lovely hotel"

h9dlb, Leeds England 30/08/2017

Stayed here on Saturday 26th August for one night as a couple. We were given the small suite with a lovely sea view. The hotel was very nice and clean but bar prices are expensive and there is limited parking. Cost was £150 for one night. Would definitely stay again

"OK hotel"

User 29/08/2017

Stayed here while attending Livewire festival! Staff were very friendly and our room was clean. When we booked our stay on it said free parking but this only applies if u book direct so this is misleading and we had to pay an extra £5 for parking. Also I paid by card on arrival and when I got home I realised I had been charged twice for the room so had to ring my bank to get my money back so beware!!

"Just awful"

jay r, Worthing, United Kingdom 29/08/2017

First and last time at a best western hotel, room was awful, tiny, no air. No air conditioner was stifling. Vinyl ripped on bathroom floor. Brown tape marks all around window. Room just felt dirty. The bar was never attended we had to go looking for staff to be served, cups were dirty. I really cannot say anything nice

"Very let down!!"

User 27/08/2017

We have stayed in Best Western hotels in past so booked in here thinking this was a safe bet but was very disappointed. The lift wasn't working so tje receptionist gave our room (which was on the first floor) to a couple in front of us as they didnt want to do the stairs then when we was told our room had changed to a higher floor i asked if she had just given it to the couple in front and she said yes, i thought this was rude we was there she could of asked us. The room was more than basic broken tiles on the walls and floor in the bathroom, a tiny step to get into the bathroom which was tiles so watch your toes. The headboard was a plastic board with a picture on so banged our heads more than a few times no cushion in it. Small tv and the bed folded in the middle so when you got into it you rolled. We went looking for the tv in the bar fir tje football but sadly no tv and no staff, twice we walked into the bar (should of been open) but no staff even though the receptionist watched us walk in. Nice sea view but the windows were so dirty!! The restaurant was lovely and staff lovely the food was great and at a good price. We paid £240 for two nights no breakfast included, along the road you could get bed and breakfast for £50 pppn and im sure the room would if been the same if not nicer. Best Western hotels have always had something about them but this has well and truly put me off.

"Surprised "

sandra M, Kendal, United Kingdom 23/08/2017

We were very happily surprised first time staying at this particular BW. The reception staff very friendly and really helpful on check in even took us to our room and explained main points regarding meals. Very impressed. We were in the limited mobility room which was stunning. Huge bed huge room and bathroom with rain shower and wet room was stunning beautifully designed. Had a mobile style phone which you could use to make local calls and check out lots of info. Usb plugs on walls not many hotels have this. Tv excellent and large. Bar and reception very well decorated and very up to Date cool furniture. We will definitely return. We have always used another hotel locally when in blackpool which is nowhere near standard of this hotel. I can only recommend the room we were in but rest of hotel highly recommend. Price was also better than the 3 star hotels.

"nice, clean and comfortable"

graham s, Croydon, United Kingdom 19/08/2017

stayed for a couple of nights, did a late booking , got a room facing the sea, so a nice view. The room was a single was offered an upgrade but didn't take it, the room was small but had everything I needed, nice shower, nice and clean and comfy bed. The breakfast was good,a nice selection of food. Parking out the front is only free if you book direct , otherwise £5 per day, 5 minute walk to the town centre so nicely positioned. One of the better hotels I have stayed in Blackpool

"Very good hotel"

johnmagee46, South Shields, United Kingdom 17/08/2017

We decided to go to Blackpool at the las minute on Sunday the 13th August,we were allocated the owners room right at the front great views.can only say that nothing was any bother to anyone of the staff,special mention to the restaurant staff,definitely would rebook thank you all

"Decent for Blackpool"

Scots2011, Perth 16/08/2017

I stayed one night. Room was clean. Handy internet access. Shower was very temperamental and turned very hot without any warning - not great for kids or elderly. Service was OK but could do better. Never tried any food - cant comment.

"Makes Fawlty Towers look organised"

Mick F, Huddersfield, United Kingdom 15/08/2017

Hotel building and room fine but woeful service and staffing levels with members of staff believing it was more important to answer the telephone at 10:30pm than serve customers queuing in the bar. Only 2 on with "the other one making sandwiches". The level of service offered does not go anywhere near to match the prices they charge!

"Great Hotel"

karenrR1043PL, Warrington, United Kingdom 15/08/2017

Based in a nice quiet location opposite the sea, with a tram stop nearby, which is ideal for exploring if you don't want to travel too far on foot. The hotel has recently been renovated, its clean and welcoming. The rooms are nice and clean aswell, and the staff are friendly and welcoming. We had breakfast whilst we stayed as an afterthought, it was £8.50 pp and well worth it, such good quality, lots to choose from and always kept topped up. The bar is reasonably priced for a hotel, and the seating area comfortable. I really can't faul this hotel, we always stop here every visit

"Good 4 night stay great location"

misspiggyWalsall, Walsall 14/08/2017

Booked 4 nights early August for an event at the winter gardens. Had a room with sea view, perfect. Comfortable bed nice room, bathroom a bit small lucky so are we! Didn't book breakfast , bar reasonable for a hotel, had Sunday lunch, good price £10.95 for 2 courses, but a little disappointed, roast potatoes over seasoned and no mash. Meat a little dry, was ok. Good location nice and quiet. Only moan is paying £5 a night to park. Would stay again.

"Two day break"

thegreatbm2016, Liverpool, United Kingdom 09/08/2017

Visited for a mid week break and found the hotel to be very good. Check in was good and we were shown to some seats while we waited for our turn. The hotel is very modern in decor and has a large bar with plenty of seating plus other seating areas and a balcony with an excellent sea view. The staff were excellent and acted promptly when anything was asked of them. The rooms were quite nice and good for a short break. The shower had excellent pressure but the controls were confusing. We didn't eat in the hotel as we were out at meal times. What we saw regarding meals and bar snacks seemed good value. Car parking was good if possibly a bit limited in busy periods. Check in early to guarantee your space. The Tram stops in front of the hotel.

"Lovely stay again. "

Weeji, Moffat, United Kingdom 09/08/2017

We stayed here twice before and enjoyed it. So as part of my husbands birthday celebrations we decided a couple of days away here would fit the bill. The hotels been done up and there's a new look about the place. Public areas have lovely comfy seating and the bar is so relaxing. We ate in the restaurant for an evening meal and the food was lovely along with the view out to sea it makes for a lovely dining experience. Our bedroom had a sea view with two comfy chairs in the window to enjoy it. There was the usual tea and coffee facilities, hairdryer and lovely thick towels. Only blip here is the step to the bathroom. We did forget it a couple of times but no harm done. The staff are very good from the lovely French lady on reception to the waiters in the dining room. Good old fashioned pleasant helpful service. All in all a lovely wee break.

"Lovely hotel and very friendly staff"

Natypop121, Swansea County, United Kingdom 09/08/2017

My husband and I had a wonderful trip to Blackpool, made better by staying in this hotel. We had a spacious room, very clean and tidy. Plenty of tea and coffee and plenty of milk, A bonus in my book! There was quite a few charging plugs which is great if you've only got the wire, a hotel that caters for it's guests that's for sure! The breakfast was epic, food cooked to perfection and with more than enough food to go around. There was a lift so great for disabled guests and familieswith prams.There is a charge for the car park but it doesn't break the bank. The decor is fab, clean and modern. The staff are so polite and friendly, we really enjoyed our stay. The only downside is the bathroom was a bit dated and the bed was a little to sort for my liking but that's just me. I haven't got a bad word to say about it.

"Better than expected."

katelinmay, Birmingham, United Kingdom 02/08/2017

My boyfriend took me here for the weekend 9for my birthday back in may and I forgot to do a review so here it is. Coming to Blackpool I heard and had seen a lot of bad hotels and I was quite nervous stopping here seeing all the bad hotels and b&b's but honestly pulling up to here it was very nice. It was a 15 minute walk from about everything really which was nice because it was quite at the night however you could walk towards all the night life. The room was massive and the bathroom was better than expected. Had a nice view out to the sea and honestly the staff at reception were very nice. I would say one of the best places to stay in blackpool!!! Would highlight recommend this for a short break for couples and for family's. I will be returning.

"Great for a short stay."

User 27/07/2017

Stayed in the hotel for a few days during a short stay with the family in Blackpool. Staff at reception were both very helpful and very pleasant from start to finish. Doing their best to cater to any of our needs. Food in the restaurant was great and the bar was also very nice. The rooms were satisfactory with the only issue being the lack of a view and the small step into the bathroom. Not a hotel I would reccomend if you are unable or wheelchair-bound due to the lengthy trip from the lift to some rooms and the presence of steps in certain corridoors. Again not an issue personally however I could see it causing issues for others. All in all it was a very pleasant stay and any complaints listed are very minor and did not detract from our stay. Would definitely stay here again. Everything you expect from a 3* hotel and more.

"Some good, some bad"

User 26/07/2017

Good points - staff were very friendly and the room and hotel in general were very clean and well maintained. Negatives - when booking online was advised there is plenty of parking - there isn't. The room I was given was like Harry Potter's cupboard under the stairs and was roasting hot. It was OK for a single night, but I wouldn't want to stay too long.

"Small roasting hot room"

Ray B, Glasgow, United Kingdom 23/07/2017

Stayed here last weekend for a night Staff were very helpful and friendly. Room was pretty small and ridiculously hot through the night even with the window open. Maybe ideal in Winter but not the best for a heatwave in July!


User 22/07/2017

Booked in here Tues 18th July after a terrible 1 night stay at another hotel. This is like a 5 STAR hotel, great staff, brilliant food, rooms immaculate. Special mention to Andy ( manager ), Marc and Danny, they know the reason why.

"Not the best "

MonkeyMagic1304, Brighton, United Kingdom 21/07/2017

Was charged £5 for overnight parking because I used and not direct, noisy and bathroom was dirty on arrival, manager(?) dis-interested and no atmosphere (or customers) in bar or restaurant.

"Seafront views & great service"

katematthews3, Manchester, United Kingdom 20/07/2017

-great complimentary additions -beautiful views facing the sea -ideal location -modern and good quality fixtures There's some really bad hotels in Blackpool and this is not one of them. I would recommend visiting here!

"Sea front hotel "

Joanne J, Sheffield, United Kingdom 19/07/2017

The Best Western Carlton Hotel is on the sea front at the north shore of Blackpool. Approximately 20 minutes walk from Blackpool North Station. We had a sea view room. It definitely delivers on that. The room we had was small but clean and had everything we needed. Tea and coffee. There are minor issues that probably don't matter to most. These for me were: No power socket at the bedside (I use my phone as an alarm click but it needed to be charged up. The bath is quite high to climb in. A less agile person would struggle to climb in. There is shampoo but no conditioner. As I said minor issues but it wouldn't put me off and I would stay again. Breakfast was ok. The toast machine like many hotels is inadequate. It takes two rotations of your bread to be toasted and it's a bit crowded there as the tea and coffee is also there. Maybe worth a rethink on the layout of that. One thing I did see in the room that I haven't seen anywhere else was an android device that I could have taken out and about with me to make calls and text though we didn't use it I thought it was a nice touch. Overall i would have rated it a 5 but as there were minor issues I rated the hotel a 4.

"5* apart from room"

pikemadin, Sheffield, United Kingdom 16/07/2017

Staff 5*. Cleanliness 5*. Food 5*. Room 3* Short weekend break in July Staff very friendly and very helpful, cleanliness spotless, food nice Stayed in Superior double room with sea view But sea view only through 2side facing windows also room had no spare sockets to charge anything or use any other electric stuff. Would say room is just big enough to class as double room but not Superior. Overall good stay staff and cleanliness make up for short falls in room

"Nice Hotel In Good Area"

User 09/07/2017

Blackpool is quite seedy with some really bad hotels and rough areas. This BW Carlton is right on the seafront, in a good area and opposite a tram stop. I had a single room, which was a reasonable size at the back of the hotel. This meant I did not have a sea view but it was very quiet. Full marks to Housekeeping! The room was spotless and well serviced every day. The Front Desk staff were very helpful and nothing was too much trouble. The restaurant has a reasonably priced dinner menu, but shuts early so don't expect to dine late here. Again, the staff were excellent. The only criticism is the breakfast. It was OK for the money, but the selection of food was very unimaginative. This hotel is a recommended place to stay in a town where it would be very easy to make a bad choice.

"Great view!"

User 09/07/2017

We stayed her for 2 nights. We booked a family room with Seaview and breakfast. We found the room spacious, clean and perfect for our requirements. The staff were helpful and friendly and the location was perfect for us as very close by to the tram stop. This hotel also offers free parking. The buffet breakfast was delicious with lots of variety. The only thing I wasn't keen on was there were a few steps between the lift and our room, which was a hassle with pushchairs. We enjoyed our stay here and would definitely stay here again.

"Good & will return!"

Rachelle E, Leeds, United Kingdom 04/07/2017

Stayed here with my Mum in late September for a 1 night mini break. The location was perfect for us, you're just close enough to feel like you are in Blackpool, but far enough away from the hussle & bussle to not feel too wrapped up in it all. The hotel is seafront, so I should assume, if you ask for a view, you get one, however, we were to the side of the hotel, but this was not a problem! We could see on arrival, the hotel was being refurbished, however, this did not stop the staff being attentive & polite & were very helpful at reception. We were shown to our twin room & after attempting to settle in, we rang down to reception to get a cleaner in to change the bedding, which did have a stain on it & one of the wheels had come off the base of the bed, making it unstable/uneven, but within 5 minutes, they had send someone up to sort it out & were very apologetic. There was also some stale crisps on the floor which they had to clean when they came to change the bedding. The twin room was a good enough size for a 1 night stay. There was a TV, hairdryer & tea/coffee making facilities. There was, however, a strange smell in the bathroom & the shower curtain was old & really did need to be replaced. The room got very cold in the late afternoon & I rang down to reception 3 times to request whether we could have any heating in our room. On the 4th time of asking & after waiting well over an hr for any kind of response to our heating query, the hotel manager brought us a portable heater for our room, which, by this time, we were incredibly grateful for! Everything else about our stay was great, to be honest & this is the reason we have actually booked to come back, around the same time this yr but this time, as it is for an occasion, I will be requesting a sea view, I think! Though, yes, the hotel did have its problems, I am happy to put this down to the refurbishment of the hotel being undertaken, whilst still open, which I can assume is no easy task! We are very much looking forward to coming back & seeing the work that has been done since our last visit!

"Great sea views "

monkey2009Cheshire, cheshire 03/07/2017

Stayed here's for one night, the bird are stunning especially in the executive rooms, they have very friendly staff, a great bar and restaurant. There is a £5 charge to park the car but it was worth it. It's located close to funny girls and is in a quiet area but walking distance to the pubs and entertainment.

"Review "

User 02/07/2017

Myself and my Fiancèe stayed here this weekend for a wedding. We thought everything was great. The staff was very friendly and helpful, the breakfast was lovely and if there was a downside we would say the bathroom was abit too small for the two of us. Overall a really good place to stay and would recommend!

"Worst hotel EVER!!!"

kellyanne_miller, Stafford, United Kingdom 02/07/2017

Arrived for 1 night stay with my husband and 8 month baby. Worst mistake ever in the hotel about 6 minutes in total and asked for a different room. Got a disabled access room on ground floor when we had already payed extra for a sea view room! Situated next to the bar toilets, and noisy backstreet road (with a baby) staff are not interested, unhelpful and never smile. There isn't even a phone in the room to contact reception. The lady who's on night shift nearly took my head off when asking for the "free wifi" code. Please don't make the mistake I have with this place. Worst experience ever! I wouldn't stay here if it was for free!

"Stumbled across this little gem..."

micnor50, Saltash, United Kingdom 01/07/2017

Whilst on a 5 day break to Blackpool we stumbled across this hotel early one morning. Given the coffee bar opposite stated residents only, we called in to the Carlton. As you enter you have the smell of newly fitted carpets tickling your nostrils, making your way through to the lounge and you have the warming waft of people enjoying their breakfast. We sat and asked for a coffee... No problem, within minutes our waitress had our coffees on the table. During our visit someone was putting finishing touches to the paintwork in the lounge and the external areas were being refurbished. Although a limited experience, would have much rather stayed at this hotel if given the choice...

"Three day break !"

scottiepete, Scotland 29/06/2017

Hotel under renovation ,but my did not spoil our stay .Room bright recently painted modern style ,bed comfartable could not fault room ,sea view , bathroom door needing ajusting but presume that's in hand . We went for half board food ok nice selection ,the fish cake was delicious ,as was the cheese cake ,the main curry was good ,chicken bit overdone but eatable . Wine deal was good ,buy two large glasses keep the bottle ! For £12.50 ish .lager selection not to my taste but settled in the bud light ! In all nice Hotel could not give it a bad report and I'm sure once te renovations are complete it will be excellent !

"Lovely food"

kirean M, London 28/06/2017

I really like this hotel even though we didnt have the sea view but I am very surpised... i never been to a hotel as lovely as this.. I stayed here couple of nights and its were superb... I definetly will come back and recomment this hotel for friends and family... good service and friendly staff...

"two night stay"

Jeff M, Wigan, United Kingdom 28/06/2017

I have just returned home having stayed at this hotel for two nights with wife and mum and dad for our 25th wedding anniversary, we stayed in the double executive suites with sea view (210-211) and found All the staff to be very friendly helpful with no exceptions, the rooms were very clean nicely decorated will all you could need for the perfect stay. the food breakfast/tea was 5 star. Next time we are able to book a few days away this is were we will be booking.

"Lovely Hotel and super food"

User 27/06/2017

stayed for 2 nights on sunday an Mon. New refurb is stunning and the room was exceptional. You must try the evening meal as it is simply great. Breakfast is amongst the best I have had in hotels. I think the Carlton is small enough to be friendly but because its Best Western you enjoy pure quality.

Ashleyags, General Manager at Best Western Carlton Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your feedback with everyone following your recent stay at the BEST WESTERN Carlton Hotel, Blackpool. I am delighted to read that from your arrival through to your departure that your stay with us was fantastic. It was our pleasure to be able to look after you. We are so pleased that you enjoyed everything about your stay and my team and I truly do look forward to having the pleasure of welcoming you back to the hotel again when you next plan a stay in the town. Kind Regards, Ash Gaur

"Close to perfect!"


Room 100 Superior suite No Sea View but a be perfect room. Spotlessly Clean, TV Wifi Bluetooth speaker tea&scoffer facilities. Super storage areas . On Suite "outstanding" Nice to see well catered for disabled with a fabulous wet room. Beautiful views from the restaurant and lounge area. Comfortable seating throughout. Very nice bar area. Staff were very helpful pleasant and friendly in every department. We would personally request this room and hotel before booking anywhere in Blackpool in the future. A*****

"Base for meeting at Winter Gardens"

Vics53, Burnley, United Kingdom 21/06/2017

The hotel is looking in great shape now that most of the building work has been completed with excellent rooms, facilities and wi-fi. It will look better when building works are finally completed.The breakfast was good and rooms excellent.

"One night stay "

User 20/06/2017

Stayed at Best Western Carlton hotel Monday night. Got a cheap rate on The room was nicely decorated and the staff were pleasant. Didn't have breakfast so can't comment on that. Came back after a couple of drinks round town and finished with a few in the hotel bar. Prices were as you would expect in a hotel. The only comment I will say is that someone decided to empty what sounded like a bottle bin around 6am and when it's hot weather and you've got your windows open it was a welcome awakening. Other than that throughly enjoyable. The added bonus of car parking is always a bonus. We would definitely book again

"A little rough at the edges"

WeeLuv2Travel2, Pennsylvania 19/06/2017

Car park was pretty tight as there were renovations in progress. Reception area was in the renovation zone so checkin was a little odd. Room was a good size but a litttle jaded. Dinner in the bar was also a challenge but finally worked out.

"Cheap and Sweet"

Kaz D, London, United Kingdom 18/06/2017

We got a cheap deal for this hotel. Soon realised why, builders in and around the hotel still repairing rooms and the main terrace before high season. The hotel was very empty, and our room was too small. The bathroom was a joke! it was so small, that our backs would be touching the bathroom door whilst brushing our teeth. We had such a tiny window with a sea view. The hotel staff were all very polite, and a special thanks to Andy who was on the ball with us in the morning. Very disappointed with the room.

"Excellent Saturday Stay"

jsav1969, Blackpool, United Kingdom 15/06/2017

Firstly I have a lovely clean room on the first floor which accommodated all my needs it was cleaned to a very high standard which had already made my night a good one. We had dinner of the Table De Hoit menu I had garlic mushrooms followed by the chicken tikka which was excellent and my partner had fish and chips followed by and Eton mess which was all delicious and great value and 11.99 for 2 courses Definitely going to be coming back!!!

"Very pleased "

bri2014, Manchester, United Kingdom 12/06/2017

Arrived sat for one night but ended up staying for two,the staff was lovely and very pleasant,the room was very comfortable and clean but the shower had a mind of its own,the 3 course meal they have on offer was lovely you can't go wrong with it,will definitely go back,ps the car park was free

"Great weekend break"

User 11/06/2017

Had a fabulous 2 night stay. The hotel was lovely, modern and very clean. Public areas are especially good. Food was delicious. Lovely breakfast and 3 course evening meal, which was very good value for money. All staff were very professional and friendly. Would definitely go back.

"Awful "

User 09/06/2017

This report is in no way a reflection on the hotel staff, who were excellent. I arrived at the Carlton t about 20 30 hrs to find the restaurant was closed. I booked in. Then went up to my room. What a joke. Small cramped and dated. The bathroom was like a coffin!!! Seriously. It was just as wide as a shower tray. If you were carrying a bit of extra weight getting stuck on the bog would be a serious threat. The view through the window was the fire escape. I was in n this hotel for one night. It was late when I arrived and I couldn't be bothered. Any other night I would have asked for a room change. How they can charge £74 for this box is beyond me. Stay away from room 222 if you are claustrophobic. Best western you should be ashamed

"Very clean. Great location on the seafront. Tram opposite to catch to attractions. Staff friendly."

K7949LFbarbarak, Nottingham, United Kingdom 01/06/2017

Very clean. Friendly staff. Great location. Tram stop opposite to catch to attractions. Food very good.Only one small problem that the room door was hard to open and close and the single bed was in the way. But everything else was perfect.

"Disappointing! "

User 31/05/2017

I've never left a bad review anywhere but I was incredibly disappointed with our stay at The 'Best' (arguable) Western Carlton Hotel. We'd paid a lot of money for our stay during the May Bank Holiday, which you don't mind doing if quality is high but unfortunately it was far from that at this hotel. Despite what's advertised, the parking (which is very limited) is NOT free and the hotel try to charge £5 per night. The rooms are very basic and are lacking in facilities too. The shower has a mind of its own and I was very nearly scolded. You can hear EVERYTHING (and I mean everything) that the guests are doing in neighbouring rooms - which unfortunately meant we were disturbed four times in the night by a couple having a fight in the room next door. This is not the hotel's fault at all, they couldn't have prevented this from happening. But when we called the Reception (after half an hour of listening to it!) the Receptionist was very rude and we were basically told "There's nothing I can do!" Peace is something we didn't get at all during this stay. There was a rave going on over the road at the North Pier. This was all day and night for both nights of our stay. It was truly horrific. We could hear banging and the music constantly. Disappointing that we were still charged nearly £300 for our stay despite this. Breakfast was very chaotic, they had ran out of most items on the hot buffet because staff were not organised in checking and ordering more food to be prepared in the kitchen. The tables were dirty and uncleared too! To top off our stay, we had got up early to leave on the morning of our departure to try and beat the Bank Holiday traffic only to find that our car had been blocked in! Turns out, it was a very 'thoughtful' receptionist that had done this. Our stay here was truly awful. t's with a heavy heart I've had to post this review but I've never experienced anything like it before in my life! I wouldn't stay here again if you paid me!

"The night was spoiled, but not the hotel's fault"

carlwgnuk, Wigan, United Kingdom 28/05/2017

The staff are friendly, the bar area is great and the food is fine. The bathroom was really big and tidy, the bed was comfortable and all facilities within it fine. Only complaint was the heat, it has been a hot weekend and in this room id have loved air conditioning but it is an old hotel so I doubt many have it. I ended up near some people who sounded like they were trying to smash the door down and using obscene language at around 02.00 to 03.00. The hotel have dealt with it now, suppose you can never guarantee who stays will be respectful to other guests.

"Overnight stay"

User 27/05/2017

AllI can say about this hotel was it is ok. Our room was clean, but absolutely tiny with hardly room to move round the bed. The window looked out on to a cigarette end strewn roof, which was not nice. The breakfast was ok,although they took ages to deliver our tea , and then only after we asked twice. On a return visit to Southport we would not book there

"Parking (or lack of it)"

User 21/05/2017

My girlfriend and I were booked into the Carlton for a night out in Blackpool. When I arrived there were no parking spaces available and car/s hogging two places. We had to dismantle a barrier put in place by contractors who were building decking in front of the hotel ( on an area previously allocated for parking!!!! We booked in only to be told we had to pay £5/car fees??? Doesnt the website say free parking??? Comfy bed, but room was like a sauna.

"Roasting hot and uncomfortable bed"

bobberlicious, Widnes, United Kingdom 18/05/2017

We checked in and the room was roasting hot! We opened the windows 1 inch each as that's all it allowed then left for the whole day and went back at 10pm. Bearing in mind it was 14 degrees outside and cloudy and not at all a hot day, we arrived back and it was still way too hot! We had to sleep naked with the windows open all night, so as our room was at the back on a busy road we slept 2 hours each with all the noise. But the worst thing was the bed! It was only a double a bed so very small for 2 grown adults in the first place, but the mattress was that bad that it rolled down into the middle! So both of us rolled into the middle so had absolutely no space each! Every time I nearly nodded off either a big lorry went past or I fell backwards into the middle of the bed. I slept 2 hours in total! It was that bad of a sleep that at 3am I didn't know weather or not to drive home or make a bed up on the floor away from the awful mattress! Can't believe I even paid a penny to sleep in that room! Upon checkout the lady asked if we had a nice night, she didn't look very bothered when I told her my issues and all she said was.... "oh well never mind and goodbye!" And that was it!!! No offer of a reduction or to put it in writing or to speak to a manager or anything! She didn't look at all surprised in what I told her so we just left exhausted and drove back home. Never again will we stay in this hotel!

"Sunny Blackpool"

User 10/05/2017

Booked day before travelling. Reception staff welcoming and checked me in quickly and efficiently. Booked a double room BB. Room very small but was fine as I was travelling alone. Double bed was against wall so if 2nd person had been staying they'd have been sleeping against wall. Bathroom functional but no shelving for makeup, electric toothbrush etc. I'm not a great sleeper but had best sleep in comfy bed. Breakfast was buffet. Cooked breakfast was delicious. I didn't eat dinner in hotel but if food then was as nice as breakfast was and very reasonable priced with 2 and 3 course options, I'm sure I'd be happy enough. I'll definitely stay again.

"Great location but add ons trifle annoying "

PamelaW14, Brisbane, Australia 09/05/2017

We got offered an upgrade to a Seaview which we took For ten pounds however the view was not worth it as the window was small and view was only if you sat in chair . Was under impression parking was free however charged 5 pound to park at front of hotel in an unsecured park ! Hotel front closes at 11pm and as. I reception 24hrs you need to buz the night clerk . Lack of information in room on what Blackpool had to offer tourists which seemed strange Room was very hot and when you opened small window for air the noise of the road invaded room.

"Nice little refurb"

Chris D, Sheffield, United Kingdom 06/05/2017

Having stayed here before I can see that a lot of improvement has been made to this hotel in thw last 2 years. The bar and restaurant have been refurbished to a high standard and it looks really clean, bright and modern. Room was ok, a little small for a double but it was ok as I only stayed one night. My only complaint was that the view was looking over a dirty fire escape at the back and had no natural sunlight coming in. All in all though it is a nice little hotel with good staff.

"All good"

c0ffeequeen, scotland uk 03/05/2017

Very efficient welcome, Room was clean and had a full size single bed for a teenage son, Bathroom was large and had shower over bath, beds were comfortable and checkout was quick and courteous. Car park was free and breach is across the road. Being a little further away from the centre meant it was quiet too. Overall it was all good.

"Wedding Visit "

User 02/05/2017

We booked a hotel in close proximity to Tiffany's where we were celebrating a family wedding. We were really happy with the location and the overall aesthetics of the hotel. Some refurbishment work was taking place within the hotel but it wasn't destructive to the stay. They had good prompts to locate you about and the staff were really friendly and polite. Always a bug bear that you get charged £5 a day for parking but it's a Blackpool practice that all hotels seem to do. I'd rather they hid the costs within the stay. We were offered a sea view for £10 which we agreed to. We found it amusing that the glass was blown so condensation restricted the view. That's our typical luck but if I can offer advise, don't pay the extra charge, it simply isn't worth the money. Breakfast was nice, help yourself buffet and option to sit where you like, for no extra charge, we took a window seat. I would recommend this hotel. It seems nicely presented, old fashioned but clean and presentable. It certainly ticked the boxes for our requirements and the colourful Blackpool picture behind our bed was a nice touch. The staff are so nice that 3 stars doesn't seem fair but the Seaview charge for a room with a view of condensation is the reason I've marked lower than my average. Stay here, it's s nice place to be.

"Holiday Break"

Jockjuan, Glasgow, United Kingdom 01/05/2017

Brilliant place, very friendly staff, room was great, breakfast 100%, 2 min walk to all shops, will deff be booking again! Trams outside the door, nice and quiet at night, the hotel is quite dear ££££ but I thought it was good for the price. The Tower is about 15 min walk or tram takes about 2mins, all in all the hotel is nice and clean, friendly staff all you want from a break.

"meet up with family"

janbain, Durham, United Kingdom 30/04/2017

needed somewhere to sit and have something to eat and drink. in a relaxing feel good the best western, welcomed us with a happy smile, even though we would only be staying for the day ,the food we got was fresh and tasty and the services was good

"one of the best"

hollandmartyn, Doncaster, United Kingdom 30/04/2017

This was a fantastic hotel, I was well looked after nothing was too much trouble. Booked through Superbreaks UK and got a 2 night stay with bed and breakfast and dinner on my first night for only £94. The hotel was only 5 to 10 min walk from the railway station and located on the sea front. My room was nice and warm and was cleaned to a high standard, Would thoroughly recommend this hotel and would look to stay there again myself if I could get the same deal as I know if you book direct from the best western it can be a lot more expensive, Overall 10 out of 10 for this hotel

"Pigeon weekend 2017"

Moominmammame, Durham 27/04/2017

Lovely hotel, friendly staff, however the hotel needs updating in some areas. Rooms are different sizes so if wanting more space ask for a larger room on booking. We visited with friends and they paid the same as us for a sea view executive and our room was much more roomy. Their room also had a series of steps as it was on two levels. Staff were helpful and as a goodwill gesture the manager gave us a bottle of wine with our evening meal. The food in the restaurant was of a good standard and the waiter was extremely attentive to our needs. The overall price of the weekend for full board was a little overpriced but this was our only gripe. We would return in the future.

"Lovely hotel"

June W, barnsley 25/04/2017

The hotel has had a recent upgrade and is very spacious and light. We were offered an upgrade and had a room on the ground floor which had just been renovated. I was very impressed, the bed was very spacious and extremely comfortable. The room was a good size and the wet room was excellent, stayed 2 nights & had a change of towels on the second day. The staff are friendly and helpful and the hotel is a 5 minute walk from town center. We used the restaurant for breakfast which was buffet style and very satisfactory. Would recommend and book again

"Value for Money, Friendly Service"

User 23/04/2017

2 night stay bed and breakfast in a single room overlooking the rear of the hotel. Very spacious clean and modern bedroom, spacious and clean but dated bathroom. All public areas of the hotel recently refurbished to a high standard and modern design. Decent buffet style breakfast served in the restaurant enjoying unobstructed sea view. Fast free Wi-Fi with no loss of signal strength in the bedroom. No problem obtaining a space in the adjoining hotel car park. Overall the hotel delivered a relaxing stay at a reasonable price.

Ashleyags, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, I would just like to take the time to thank you for your feedback regarding your recent stay with us at the BEST WESTERN Carlton Hotel Blackpool. We work hard to ensure our guests receive the best possible experience and I'm glad to see the hard work is paying off. Should you have any queries or wish to book again please don't hesitate to contact myself directly or one of my colleagues at the hotel who will be more than happy to help! Kind Regards, Ash Gaur

"Lovely "

sueb73, Ellesmere Port, United Kingdom 16/04/2017

They have had a recent upgrade of the hotel, it's very well presented and clean, some of the rooms are still very small, but useable. Frustrating that we are unable to book the family room, it's constantly booked up!! Wi go back

Ashleyags, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, I would just like to take the time to thank you for your feedback regarding your recent stay with us at the BEST WESTERN Carlton Hotel Blackpool. We work hard to ensure our guests receive the best possible experience and I'm glad to see the hard work is paying off. Should you have any queries or wish to book again please don't hesitate to contact myself directly or one of my colleagues at the hotel who will be more than happy to help! Kind Regards, Ash Gaur


Avreel, Birmingham, United Kingdom 16/04/2017

Probably one of the worst hotels I have stayed in....the only reason it got 2 stars was its location and it's wonderful friendly reception staff. The first room we were allocated on arrival was on 2 floor and when we walked into it we were meet with musky smell and a room that was dirty. The view from the window (which was promenade room) was non existent simple because the windows were filthy. The wall paper was patched in places the bathroom was outdated with damp on ceiling and there were marks on curtain which looked liked dried in blood. Generally too many faults to mention. Asked to be moved and reception sorted this out straight away and we were put into "newly refurbished" room. This room was better but still not newly done up. All in all will never stay in this place they have the check to charge £120 a night for this dump is a joke

"Great Stay"

Sheila H, Newcastle upon Tyne, United Kingdom 13/04/2017

I spent last night at the Carlton as an overnight stay being in Blackpool for work purposes. I had a lovely room with a sea view which was light and airy not dark and badly lit are as a lot of hotels these days. Andy and his team go out of their way to make you feel welcome and nothing is too much bother for them to attend to no matter how small it may be, I forgot my toothpaste and a quick call to reception soon remedied that small problem. Breakfast was really good and what a pleasure sitting eating while looking out at the sea and sand in the sunshine. They won Best Western Hotel award this year among many others and well deserved. I know where I will be staying when working in Blackpool in the future.

"one night stay in blackpool"

John S, Macclesfield, England, United Kingdom 11/04/2017

we had booked to see remembering fred at the opera house on the friday.we wanted a hotel away from the hustle and bustle of the nightlife.this hotel was ideal for that purpose,being past the north pier.there was a tram stop oposite the hotel.the hotel was clean and comfortable with friendly staff.the room was adequate and clean.the only problem was the small step up to the bathroom.every time you went into the bathroom you either tripped or stubbed your toe.we were warned about this step by reception and there was a small notice on the door.we thougt that some hi-viz tape on the floor would be a better idea.the bathroom itself was spotless and well equiped with toileteries and towels.breakfast was very good with as much as you wanted to eat.

"Good stay"

alzybear1, Neath Port Talbot, United Kingdom 08/04/2017

Good check in really freindly staff room ok bit on small side but clean windows need changing ,quiet nights sleep and excellent breakfast would stay again cheers close to tower and other pubs and restaurants and good car parking for five pound a night all in all worth 90 pound

"Not great for the money"

User 08/04/2017

We stayed for one night here to celebrate our wedding anniversary. The room was clean but very small. The staff were very friendly but seemed very rushed. We were charged extra because we had our car in the car park which seemed ridiculous, especially as the room wasn't cheap! All in all I'd say average and not great value for money. We have had much better experiences for the same price. Great night out in Blackpool though!!

"Great Hotel"

Carol L, Ditchling, United Kingdom 03/04/2017

Stayed from Friday to Monday. Very happy with this hotel. Lovely position on the seafront. A little out of centre but within walking distance. Staff friendly and helpful. Public areas very good, bar, reception area and restaurant were modern and bright. Room and bathroom were nice and very clean. Only small negative was that bathroom was a bit dated. Would definitely recommend this hotel.

"Fantastic value"

Patricia S, Derby, United Kingdom 03/04/2017

Booked this hotel for a short break good value for money very clean very friendly and helpful staff our room had been refurbished on the sea front excellent comfy beds lovely towels although our shower room was dated very clean (hotel is being updated and presume the shower rooms will be next on the list) would book again breakfast choice excellent the free parking a bonus - tram and bus stops directly opposite or a short walk 10 minutes to the Tower

"Ballroom /Latin championships weekend "

User 23/11/2016

Hotel ideally placed on Sea front. Lovely views while eating excellent breakfast or evening meal. Food enjoyable and good quality. Hotel clean with single, double and family rooms but the ones I saw were all small with same size hanging space in each room, open bedside table with shelf. Only one drawer for hairdryer. Very little floor space for sitting watching TV in room . In shower room/bathroom the sink was tiny in single room, no towel rail in mine. Hardly anywhere to place toiletries in either rooms. Bed mattress OK but old bases. Small quilt. Two bodies under it, no overhang down side. Overall quite basic for a 3 star hotel. Championships were fantastic though!

"2 night stay"

greatholsDevonUK, Devon UK 22/11/2016

This hotel is handy for the town yet just far enough away to get some peace! Free easy onsite parking is also a real plus. We arrived and were greeted by friendly staff who checked us in swiftly. Our room was of a good size with comfortable bed and well equipped bathroom. Breakfast was very good and the staff were friendly. We had dinner one night which wasn't great. There seemed to be very few staff and we waited for a long time to be served. I ordered the Fish and Chips main course which when presented looked and tasted like a birds eye fish portion. It wasn't event a whole fillet of fish but rather mashed up fish pieces. When we came to check out there were no staff anywhere to be found. after waiting 10 minutes we left our keycard and departed as our bill was pre paid. Despite the poor experience at dinner, this hotel offers very good value for money. It has a friendly team of staff and could just do with a few more staff to cater better to their guests

"Simple overnight stay."

Intrepidtraveller59, Birmingham 11/11/2016

I stayed overnight to see the illuminations and sights in Blackpool and this hotel was very reasonably priced, in a great location on the sea front, with free onsite parking and breakfast included in the rate. My single room was small but clean and well appointed with en suite shower. The public areas looked clean and contemporary and the carpet in my room looked new and up to date. Bed linen and towels were good quality and the bed was comfy. No view from the room, but that was not paid for or expected for just one night! Breakfast was good with all the usual offerings for a continental or hot breakfast. I found the staff delightful and helpful especially the lady who checked me in. It is not a glamorous hotel but it does what it says on the tin! Clean, simple and convenient. The Tower is a 10 minute walk away and the tram stop (Pleasant Street) is right outside. Tram tickets can be bought for a fiver and last 24 hours.....great if you run out of energy to walk! The staff at the Tourist Information Center gave helpful advice for the things I wanted to do and have tickets for some attractions more cheaply than at the attraction itself. Worth asking!

"Amazing Overnight Stay "

User 10/11/2016

The hotel is fabulous. Staff greeted me with a smile and were very helpful. The food in the restaurant was amazing, I had fish and chips and Eton mess. All staff are really friendly and helpful. The room itself was very high standard and comfortable. Had an amazing nights sleep and no disturbances during the night. I'd definitely recommend it and will definitely be back. Best hotel I've been to in Blackpool for a few years and I stay over at least 10 times a year.

"Could be better"

350Deborah_L, Manchester, United Kingdom 07/11/2016

Positives : Location, parking and food was nice. Negatives: Atmosphere, check in procedure was strange and our room was small and cold. It is a pity as this hotel could be really nice but the lack of atmosphere spoils it.


Carol G, lancashire, United Kingdom 06/11/2016

Room with sea view was excellent. The service in the lounge and bar was very poor, had to keep looking for staff. Wanted a bar snack but told not available because they were busy in the restaurant at lunch time.

Ashleyags, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you for your review. We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.Kind Regards, Ash Gaur

"Few days at the lights"

TinyNorfolk, norfolk 04/11/2016

We arrived around 4pm to a unhappy couple complaining there was no water despite being told it would be fixed an hour ago. More people came down to ask what was happening so it was clear the receptionist wasn't telling people as the booked in. I asked for 2 bottles of water to make a drink as we had travelled 8 hours. I was given 1. We had a drink and then went for a walk we returned late evening and had hot water but the room was still chilly. The room was clean but tiny. The furniture arrangements didn't help with moving around. The bathroom was the tiniest we hav ever seen I doubt large people would be able to use it. It was 311 at the back with views over fire escape. Breakfast was lovely and plentiful we managed to get a window set. The 2nd night we folded the curtains so they didn't cover the rad and placed a blanket across the bottom of door to block out the light from the hall way. We would stay there again as it was a short walk from the tower had parking but limited. The staff were very helpful.

Ashleyags, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards, Ash Gaur

"Not as good as it could be"

User 04/11/2016

Stayed here recently for 3 nights. The food here is very good. The room was small but ok, clean and fresh. However, the wardrobe had no doors - no means of closing, and there were no drawers whatsoever in the room. This meant that all clothes, underwear and personal items were on show all of the time. How weird; and of course all there for the chambermaids to see as well when they serviced the room. The first 2 nights we had to ask for the heating to be put on, once at 20.30 and once at 21.45. This was nothing to do with the boiler breakdown on the one day - these things happen and can be excused. But no heating when the weather outside was cold ?? Very poor, and lots of excuses why it wasn't on. Reading between the lines it seems that the management were trying to save money by putting on the heating (earlier when we weren't there) for an hour or so and then turning it off. When it was turned on it worked fine, and controllable from the room with a radiator thermostat. Upon checkout we weren't asked anything (everything OK, any problems, have you enjoyed your stay etc) which was also poor. However, the staff were polite and courteous during our stay.

Ashleyags, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, I'm so sorry that you were disappointed by your experience staying with us at the BEST WESTERN Carlton Hotel Blackpool, I appreciate the feedback and rest assured that we take all comments very seriously. Kind regards, Ash Gaur

"Nice Hotel Reasonable Value"

anthonyrO4066UW, Knighton, United Kingdom 03/11/2016

Ive stayed at this Hotel for at least two days every month for the last 3 years I've always found the staff curtious ,friendly and very helpfull. The Rooms are tastefully decorated smell clean and fresh ,everything works and the beds are very comfortable which always makes for a good nights sleep. Location is good ,on the sea front and only yards from the tram stop and within walking distance of the town. I've always been treated exceptionaly well by the people who staff this Hotel and I cannot fault them.There a wonderful team hence my repeated visits that I always look forward to.

Ashleyags, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you for taking the time to write such positive feedback! We are so pleased that you enjoyed your stay with us. I have passed on your positive feedback on to the team. We are glad that you enjoyed so much of your stay here with us, and we would love to see you when you are back in Blackpool. Kind Regards Ash Gaur

"Never again "

JBIB12, Dumbarton, United Kingdom 02/11/2016

Myself and my daughter had two single rooms and although not told in advance the renovation works did not disturb us. The rooms were ok but neither of us could shower, my daughters ran ice cold and mine alternated ice cold to scalding hot (dangerous for small kids).

"This is for food only!!!"

sanmiguel76, Sunderland, United Kingdom 01/11/2016

First off did not stay here just ate in the hotel. Arrived around 7pm and were shown to a table within a few minutes. Waiter came over quickly and took drink orders, so far so good. There was a deal of two courses for £10.95 or three courses for i think £12.95. My wife opted for a starter and main, my son and i main and desert and my daughter ordered off the kids menu. And now it goes wrong. The starter and the kids meal came at the same time. Why? We hadn't asked, and had not been asked if we wanted this. It meant she sat bored as she'd finished hers. Stupid thing to do. Starter (garlic mushrooms) was ok. Kids meal chips and beans were warm at best. Chips were oven chips and not fresh. I tried one which was dreadful. Nuggets were ok. Main course were two steaks and a steak pie. 1 steak and the pie we wanted chips but were told no it had to be mash or boiled potatoes. Lucky escape after trying the chips. The steaks and steak pie there was more fat than meat. The pie crust was edible the mash cold. There is more steak in a greggs steak bake than here it was shocking and i left it. Also put me off having a desert as by now i just wanted to get out. The two steaks were both tough and hard to eat, the sauce was tasteless gloop. My son had chocolate fudge cake for desert which he said was nice. Spent 30 minutes trying to sort out the bill. Asked for the bill 3 times after it came we returned this 3 times as it was wrong. Drinks that should have been part of the kids meal were charged. The bill charged us for 3 course meals when nobody had one. It was a total disaster. The waitress got the manager to check who basically removed what he could to get the bill reduced and us out of there. Will never return here for food and it was so bad i doubt id eat in a best western again.

"Visit the illuminations 2 day visit 1 night stopover"

yvonnemb56, Middlesbrough, United Kingdom 30/10/2016

Booked my daughter grandson and myself to stay for the night lovely hotel can't check in till after 2 not many staff around stood at reception looking for a receptionist finally found one as it was 1 o clock we went back to car to put cases in and went out came back at tea time as my grandson is only 3 so we could put our cases in room which was nice I thought it was very expensive for what we paid and wasn't impressed breakfast was OK it must run on a skeleton of staff we paid Well over a hundred pounds for it and £60 would of been more than en instead of over double the price on checking out after waiting he the receptionist never asked if everything was OK or thanks if he had off would of told him we all have never slept on such hard beds never got hardly any sleep I'd of been more comfortable sleeping on a marble floor won't be going back

"Worst Western! "

Jobielok, County Durham, England 29/10/2016

the welcome at this hotel was probably the worst we have ever experienced, when trying to check in we were asked to take a seat in reception and eventually a member of staff came to see us, however, because there was construction working going on we couldn't really here what they were saying. Also we weren't advised at the time if booking that construction work was taking place. The Bar area was open but had builders in so not somewhere you'd want to relax. We asked for a wine menu and were told there wasn't one but the female member of staff did point to 2 bottles of Red and then mumbled to types of White, after choosing a Red she then offered us champagne flutes to drink it out of? The food was appalling and we all went back to the room with unfinished plates and sore stomachs. Our room was tiny not very practical for 3 people and the window was so filthy you couldn't see out of it. We had threadbare bath towels and chipped floor tiles in the bathroom and the room couldn't have been bigger than 1 x 2meters Our room had no running water and when we complained the staff didn't seem surprised when we told them our room number so obviously they were aware of this we couldn't get another room as there was one to accommodate all 3 of us. We were given a key to a single room 2 floors down from us so we could use the shower which wasn't ideal. The manager wasn't around at checkout to discuss compensation.

"Overpriced hotel"

Grant W, blackpool, United Kingdom 25/10/2016

Very over priced for facilities offered. Very under staffed. Beds are rock solid. Room was dirty. Best thing was the wifi speed. Breakfast was self service but average quality. 99% of guests are there for leisure so why start breakfast at 07:30 ? In evening only one member of staff covering bar/reception/restaurant


764steves, Manchester, United Kingdom 24/10/2016

brought 2 drinks 1 oj and lemonade 1 rum and coke (single) cost £9 plus only stopped for 1 no wonder place was dead and on what appeared to be a very busy weekend elsewhere best western? worst western methinks

"Okay I guess "

acambsboy33, Wisbech 23/10/2016

I got to say why i have only gave this hotel a mark out of 3 out of 5 food, staff, was fantastic can't say anything bad about them. But this is why I am very unhappy with hotel I booked a room that was fit for my bf who is disabled. I then find out 1 day before we are due to come and stay that in fact that they had not done this. I was told that the room that we was given would be okay for him. But what they do is put us in a small room that was tiny and no much room if they had told me months ago I would of booked somewhere else that was fit for us.


Jason P, Leeds, United Kingdom 23/10/2016

Went for the weekend Booked 6 rooms Our room was clean No view Breakfast was ok Didn't stay for entertainment Dinner was amazing Just a Shame the rooms were not to the same standard as the food Staff were helpful Hotel right on front Great position

"Definately wouldn't go back !"

daviediamond, Glenrothes, United Kingdom 22/10/2016

When we arrived at the hotel and went to book in, we were shown to a lounge and were told they'd be with us as soon as possible, but they had other people to book in first. We ended up waiting almost an hour and during that period asked if we could have tea and a beer but were told "Well that could take a bit of time" !! When we booked the hotel we asked for ground floor as we are both disabled, but they gave us a room on the second floor with no explanation, in fact they never even mentioned it. We did book a double room, but what we were given was a single room with a double bed in it. It was so small there wasn't even room for two bedside cabinets, as the double bed and ONE bedside cabinet was in fact the width of the room. This made life very difficult with our disabilities. Also, the plug in the hand basin was broken, and the toilet wouldn't flush properly. When we went downstairs for an evening meal, my wife looked at the menu and asked for a sirloin steak. On the menu, it stated that this came with onion rings, vegetables and boiled potatoes. My wife does not eat much, and asked if she could just have the steak with a few chips. She was told that she could only have chips as a side order and that would be £2.50 extra. I asked if that meant would she get a discount for the onion rings, vegetables and boiled potatoes that she WASN'T having, but was told it didn't work like that !!!! After a few choice words were exchanged, we both walked out and went elsewhere to eat. There really isn't much good that I can say about the place. The hotel was clean, and the staff were pleasant, but that did little to placate me after a 5 hour drive from Scotland, so were I to visit Blackpool again, I would give the Carlton Hotel a very wide berth !


Caroline d, Mold, United Kingdom 22/10/2016

Only stayed overnight, but the location to everything is brilliant, rooms very clean and got everything you need in them. Staff very helpful and friendly and the breakfast was to die for!!! Well done all!!!

"Room for improvement."

C6976PBandrewc, Sheffield, United Kingdom 21/10/2016

Was far from ok as no heating in room and no hot water in the morning, in fact no water from the hot tap at all .There was also a lack of any satisfactory response to the above complaints from reception. Bed was comfortable but our third floor room was in the attic and headroom was a problem.

"There isn't a fairly good option but customer service is excellent for guests."

User 20/10/2016

Booked this hotel through which gave me, what I thought was a very reasonable price for a three day Wednesday to Friday stay. In what they referred to as an executive room with breakfast. I wasn't initially impressed as after making the booking, our family had to attend a family funeral and neither or the hotel were particularly helpful with trying to rearrange the day. The hotel stuck fast to its booking policy and refused to change a date for us. This is understandable but future guests should be aware that, in this respect the hotel is not very helpful. The hotel itself is on the seafront with good views of the sea – a short tram ride or longer walk will get you to Blackpool Tower and all the attractions. We went during the Illuminations and our room offered us a fair view of what was outside. The hotel has a carpark outside the front which whilst is not large managed to accommodate about 25 cars and a coach. Upon entering the hotel there is the front desk, bar and restaurant all on the ground floor. I can't stress how helpful the staff were during our stay. They interacted with our toddler, they had provided and set up a travel cot for our room. When asked they provided glasses of milk for our child free of charge. The hotel has complementary wifi which from our experience was fairly fast and strong in our room. Our room – the executive room with sea view was on the second floor at the front of the hotel. It was fairly small, especially with the travel cot, though was quite well equipped with the standard fare of LCD TV, kettle with brew kits, heater etc. The standout features of the bedroom would have to be the USB plugs built into the plug sockets – though they did not provide a fast charge. The sea view was disappointing as it was only from a small triangular bay window. The bed was very firm but we coped. The bathroom was also well appointed though in need of some slight repairs – cracked tiles. The shower/bath system was most unusual with four taps on the wall, two for hot and cold water; the others for turning on the shower or the bath. Would have preferred a simple mixer tap. There was a small and seemingly unnecessary step into the bathroom which we stubbed ourselves on several times. I can't comment on the quality of the evening meals, though from looking at the menu they seemed to be reasonable priced. The breakfast was typical of a chain hotel. Hot plates contained the components of a full English and a conveyor toaster attempts to toast bread – though fails miserably. There is also juices, tea coffee and fruit. Once again the staff were helpful for the most part. Overall – it was not the best stay in a hotel we have had – though it is miles above the worst. We would stay again but we won't bother paying for the exec room.

"Seafront hotel with advantage of Best Western consistency"

PHG2311, Ongar 20/10/2016

We chose this hotel as Best Westerns we have stayed at in the past seem to aspire to certain consistency of service. The hotel seemed to be in the process of a make over when we stayed and the bar and lounge area had just been painted in a bright turquoise which gave the area a rather cold feeling. However, the staff were friendly and helpful. The restaurant had a choice of a la carte or budget menu and there was as reasonable selection. Our room was a little pokey and tucked around the back but as we had specified a twin room it may be that that's why we ended up there as there were several nice big rooms with a seafront view. The hotel is well sited on the Golden Mile and a fifteen minute walk from the Tower. It is also opposite a tram stop.

"Recently Refurbished To A High Standard"

Vivienne A, Leighton Buzzard, United Kingdom 20/10/2016

Enjoyed a 3 night B & B stay from 16th - 19th October. Very clean room and very comfortable bed. Unlike most hotels they weren't mean with the tea, coffee etc - well replenished every day. Wasn't looking forward to breakfast when we saw it wasn't freshly cooked but kept on a hot plate for us to serve ourselves, but the food was well prepared and stayed very hot. A good value break and wouldn't hesitate to book again next year.

"One night away"

Patricia C, Pontefract, United Kingdom 20/10/2016

Hotel appearance fine , parking good . Bland and uninviting reception area . Nice lady on reception made us feel welcome . Room good , bed comfy , sea view was good . Evening meal poor on par with a chain pub meal . Breakfast very good . Check-out good .

"Great Short Autumn Break"

christine m, Glasgow, United Kingdom 19/10/2016

Enjoyed a 2 night break here on a B&B basis with our grandson. We had a Double with Sea View which was great for viewing the Illuminations. Took Dinner in the Hotel both nights also. Staff friendly and made a fuss of the little one, he loved this. You should visit.

"lovely place to stay"

User 17/10/2016

My husband and I stayed here for 1 night on 16th oct, the hotel is lovely. The staff were helpful and friendly and the room was great, we had a good sleep in a comfortable bed and also had a great view of the sea. There was a good selection of food on offer for breakfast and we both enjoyed a full english in the large dining room which had plenty of tables in the windows making the most of the hotels seafront position. We will definately stay here again when visiting blackpool.

"good value hotel"

staps59, Nottinghamshire, United Kingdom 16/10/2016

very helpful staff had problem with shower got it sorted within 10 mins. kingsize bed lovey.good breakfast plenty of choice.hotel in good location plenty of parking spaces.10 mins walk from tower.bus and tram stop outside hotel.

"Theatre Break Letdown"

GJHCumbria, Cumbria 15/10/2016

The hotel on first impressions is modern and newly refurbished. We picked this hotel due to its location and pictures on We arrived late due to our Theatre show being in the afternoon and arrived back for check-in after 5 pm. Our room was tiny and definitely not a double occupancy due the bed being hard up against a wall. there were 4 coat hangers in a box and just enough space to get around the bed. All the furnishings were new and the room was clean. However the bathroom was old, cramped and lacking in space for cosmetics etc. There was no shelving only a basin and shower which had seen better days. The morning was a huge letdown due to there being no hot water to shower or wash. Breakfast was limited, juices empty and not much in the way of hot food left. Checkout is very early in this modern day 10:30! On checking out I was not asked if things where fine and had to inform the person on the desk that I didn't think that the room was worth £125. He didn't bat an eye and just stated that he would inform his manager and took my number. I am still waiting after week and don't expect to hear from them. On the whole the hotel is below average run by European people that don't seem to be bothered. Blackpool on the whole is seedy and dirty place with the main clientele being stag and hen parties intent on getting wasted. Its 20 years since I was last there and certainly wont be returning again.

"Illumination Visit"

jlf1210, Stourbridge, United Kingdom 15/10/2016

Stayed for 3 nights 11th to 14th October in a double sea view room. The room was clean and had plenty of hot water. Breakfast was good and the staff were very friendly and helpful. Although we were B &B we did eat in the restaurant on 1 night. The food and service were excellent- 3 course meal £14.95 per person. We would definitely stay here again if we were in Blackpool.

"A nice looking hotel"

jeremy_31011966, Matlock, United Kingdom 14/10/2016

I have stopped in many Best Western hotels and this one was ok. There was a warm welcome at reception and was directed to my single room overlooking the rear of the hotel. The room was a reasonable size, nicely decorated and the bath room although quite narrow was very clean. There were good tea and coffee making facilities within the room together with a wall mounted TV. I had an issue with the shower not working in the morning so that was a little disappointing, reported this to reception on my way to breakfast and there was someone else also complaining about no hot water in their room for 2 days running. The breakfast was very nice, a fantastic range of continental and full English available to help yourself too. The hotel is very well positioned, just a short walk to all attractions and across the road from the sea, great view from the restaurant.

"Carlton hotel"

User 14/10/2016

We have spent 1 night in this hotel to see the illuminations with my little grandson. Room although clean was shabby mould all in the seals in the bathroom. No hot water for the bath or shower. And at £112 you would expect to have breakfast I clouded. We won't be coming back. Oh and they are trying to charge me twice ?????

"Pleasant Surprise"

JandCScotland, Scotland 13/10/2016

Just spent 2 nights at this hotel with my husband and grandson we weren't looking for more than a seaside hotel but were pleasantly surprised by this one. It has obviously been recently refurbished and it was really very nice. The lounge area was lovely overlooking the prom towards the sea as was the dining room all spotlessly clean and welcoming. The bedrooms were also very clean & comfortable. We had booked D B & B and there was a good menu and the food was of good quality. The hotel is in a great position near the North Pier and with a tram stop opposite getting about was so easy. Trams are fabulous! Lastly would just like to compliment the hotel on it's staff, who, without exception were helpful, kind and courteous and very good to deal with.

"very plesant hotel"

David C, scunthorpe, United Kingdom 13/10/2016

October 2016 two night stay for the illuminations. Tram stop right outside the hotel which meant i could leave the car in the hotel car park for the two days. room very clean and presentable.Bed comfortable. Found the self serve breakfast to be very good with a good selection. Staff friendly smart and efficient.

"Worst place ever "

leahjackson1, yorkshire 13/10/2016

Stayed here for one night only with my husband at a cost of £163 without breakfast then payed an extra £26 to have a very rushed breakfast on the day we arrived and then the following morning. The breakfast was ok although we had to wait for eggs!!! But the stay was atrocious we struggled to get continuous hot water which was annoying but our friends that were also staying here had a problem with the hot water so she complained only to be passed on to a lady that was supposed to be of management status!!! Her reaction was to tell my friend well it is only 3* what do you expect if you don't like it find somewhere else to stay ...very negative attitude and a lack of customer service manners needless to say I didn't waste my breath complaining to her. Our room was facing the back and looked out to a flat roof with escape stairs not the best but it was only for one night. I arrived after only one week of falling and breaking both arms and to my alarm the bathroom in our room had a very small step that was barely noticeable and I was afraid of tripping in the night so subsequently left the bathroom light on resulting in hardly any sleep plus the guests above us were awake from 6am and I'm assuming from all the noise that they had children with them which I understand that children can be noisy but there was no let up from 6am onwards. The hotel had undergone some refurbishment that isn't complete yet it does look nice though...shame the staff weren't as nice they seemed to be just doing there job without any personality. On arrival we couldn't access our room until after 2pm so we went out for the whole day and returned early evening expecting to have a relaxing drink before retiring to bed but there wasn't any draught lagers and the bar staff wasn't very helpful so we left and called at the hotel next door and enjoyed a lovely drink in an ambient atmosphere with friendly staff needless to say we should have booked there it was so much nicer. All in all a massive let down with a massive expense that wasn't worth it.

"an unpleasant stay"

Valerie K, blackpool, United Kingdom 12/10/2016

Many problems with the room. Altogether an uncomfortable 2 nights and I won't bother with Best Western again. They didn't take the name of a lady and in an emergency she would have been forgotton. A nasty electrical fault caused me to miss the first night's sleep. I would have liked my money back.

"Quality Weekend"

marsy347, Leicester, United Kingdom 10/10/2016

Ok so this is the 5th consecutive year we have stayed at this hotel. It was good before but it has now had a revamp and now even better. The rooms are to a high standard very clean with plenty coffee / Tea making facilities and comfortable beds. Breakfast is included in the price which again is excellent. Staff are very friendly and helpful. You will not be disappointed when you stay here.

"Illuminations visit "

User 09/10/2016

First time daughter had been to blackpool. Great memories made and helped by a fabulous hotel and room. Upgraded on arrival to a bigger family room with a sea view just a shame we couldn't have stayed 2 nights as was fully booked up as great location and staff. Great breakfast in the morning as well. Will be revisiting for sure in the future

"Comfortable stay "

SuFo63, Horsham, United Kingdom 09/10/2016

Booked the hotel as part of a super break package and extended the stay for a second night. Only 10 minute walk from Blackpool North Station and a similar walk along the prom to the tower etc. Very friendly welcome. Hotel is obviously being renovated, those areas which are completed are to a good standard. We had room 117 with a very partial sea view. The TV wasn't working but we were told this on check in and asked if that was OK. The room was clean, but basic, in need of decorating. Lots of cracks in the walls and bath chipped. That said as we looked over the roof, the room was very quiet, aside from the selfish 2am group of girls making their way to their room like a herd of elephants! Breakfast was included in our deal and plentiful. Buffet style. We had dinner in the restaurant one evening too, good value at, £10.95 for two courses. £14.95 if you want three. The restaurant overlooks the sea, if you're fortunate to get one of those tables, which we were. All in all a good location, friendly staff and clean.

"If you must stay in blackpool overnight then try this one"

ChefJDD, Tintwistle, United Kingdom 05/10/2016

Arrived after 22:00hrs, great difficulty in parking as car park full found a space to the rear. Reception very welcoming and friendly even at this hour. Restaurant closed, but to be expected, bar man rustled up a very nice cheese and pickle butty with an excellent pint of bitter. Lift to all floors, room compacted, very clean with an adequate bathroom. WiFi very good. A good nights sleep had. Breakfast ok with window seat looking over the sea. Overall this is a place for tourists but accommodate lone business people well

"Great weekend stay"

suem60, Stoke-on-Trent, United Kingdom 05/10/2016

We stayed for two nights over the weekend on a bed and breakfast basis.Our room was small but adequate and had obviously been updated ,plenty of tea and coffee and toiletries supplied.The staff were friendly and helpful especially the lady who booked us in unfortunately didn't get her name.There are renovations going on but they didn't impact on our stay and when completed the hotel will look great.Breakfast is buffet style and was good and plentiful.Would stay again.On site parking a huge bonus.

"Once again, very good"

Derry J, Harrogate, United Kingdom 04/10/2016

Although the hotel has changed hands, the standards are just as high. Friendly reception after parking in the large car park and getting a reserved parking chit. The renovations have really smartened the place up, although not quite complete., When they are it will very stylish indeed. Our room was plain, but perfectly adequate, with every facility, although we would have preferred a sea view. As on all our previous visits, the dinner included in our booking fee was outstandingly good. A great choice, and prepared to perfection by the chef who has been there for years. The service was competent and friendly, and the restaurant manager was obliging enough to turn down the obnoxious saxophone music, which was very repetitive and intrusive. I hope the management will take this into account, as the same tape was playing at breakfast, and was the only fault I could find with our stay. The hotel is conveniently situated just far enough from the Golden Mile, and very handy for trams, and in our case access to the promenade for our walk to Fleetwood which we achieved in just over three hours! We took advantage of deal for dinner , bed and breakfast which was £105 for two, with extras coming to £15, and we felt this was very good value.

"Great hotel, clean, friendly and comfortable rooms"

SJones60, Newport, United Kingdom 04/10/2016

The hotel has recently been refurbished and our room was clean and comfortable. Some ongoing work, but this did not impede upon our enjoyment of the hotel. Superb views from the front of the hotel. Breakfast self service although the choice was a little restricted.


Lisa W, Crewe, United Kingdom 03/10/2016

We had a lovely stay at the Best Western Calrton Hotel Blackpool, we arrived Friday evening staying for one night, I thought the price was slightly high paying £122 for bed and breakfast, the room was lovely however the bathroom was a bit dated compared to everything else, breakfast was lovely, we enjoyed our stay.

"Awful Hotel"

User 02/10/2016

This is the worst hotel we have stayed in ever. The room was small but furnished nicely but the bathroom was very old and dated. There wasn't any hot water only cold. Both from the shower or sink.The bath was chipped and so was the sink, We have photos to prove it. The floor was dirty with ingrained dirt on the lino. We stayed in room 305. We contacted reception and they said they would send someone up to the room but they never came. Obviously the hotel are aware of this problem and clearly they know there isn't anything they can do about the dated plumbing. We had to boil a kettle to have a wash this is no joke. Don't stay here!


KAY55V, South Cheshire 01/10/2016

Very spacious sea view room with a king size bed and roll top bath !! Toilet and shower separate. Food good at dinner and breakfast.Great position and free parking.Staff very helpful and friendly.. Yes there is some work still on going but it did not inconvenience us. Only stayed here due to our usual hotel being fully booked but would not hesitate to stay again

"Very Comfortable Hotel"

janbea2014, Manchester, United Kingdom 01/10/2016

My friend and I just stayed 2 nights at this hotel for the Illuminations. We had a very nicely decorated twin room (No.214), with a sea view. Lots of tea, coffee and milk in the room too. The room was warm and the beds were comfortable. There is room service available, but we didn't need to use it. The lounge and bar are very smart and the staff were very helpful and friendly. We were able to park our car easily too and leave it there for the 2 days. Very good value for money, will be staying there again. Also within easy 10 - 15 walk to the North Pier.

"Great place"

Minicooper59, Middlesbrough 30/09/2016

Stayed one night was very impressed on arrival plenty of parking spaces and nice clean and modern decorated . Looks like a lot of money is being spent on the place the room was nice and clean with a very small bathroom with a small step on the way in which we were told about by reception and a plaque on the door , but still managed to fall over it several times. Breakfast was lovely and plenty of choice. Good value . Will stay again.

"Very helpful staff "

User 29/09/2016

This was out first visit to this hotel, the reviews weren't great especially the one's about the renovations, this must get done on a week days as we saw no evidence of this. Yes it's true, it does need updating and it lacks atmosphere but it's location is brilliant, we had a side sea view room, not disappointed as the view from the dining room made up for that. The food is good !! The best buffet breakfast in have had, especially the bacon. The restaurant is too vast and needs dividing somehow. We didn't use the bar so I can't comment. The restaurant manager was very kind and helpful when my friend became unwell, he brought iced water up to the room without delay. The following day my friend was still unwell and he suggested me taking ice cream up to the room rather than a charge for room service. This is what makes a good hotel. We will go back.

"Good Room"

Jacqueline M, Preston, United Kingdom 26/09/2016

A lovely room with a sea view, clean and comfortable beds. Ample tea and coffee in the room. Breakfast was very good value. Staff were very polite and welcoming. I would not hesitate n recommending to others.

"Good room and nice location, but.."

Eden Rose G, Kingsteignton, England, United Kingdom 25/09/2016

We stayed here as a young couple from Tuesday-Friday, for a break away from Devon. Upon arrival, we were happy to find the car park had plenty of spaces available. As we entered the hotel, (we were fully aware of the renovations going on), the reception desk was make-shift and everything was in total dissaray! We were under the impression that it was only the restaurant that was under renovation, however the lounge area, the bar and the restaurant were all closed off in some way or another, which we were disappointed with as it meant we were put off using the bar (they only accepted cash also). Due to all of these closures, we didn't feel very welcome and if totally honest, we felt in the way. However, the receptionist was lovely when we checked in and she told us we could swap our room if required, due to a sloping ceiling- we are two tall people! The room was small but well decorated, the sloping ceiling added a touch of character to it. The view of the sea was gorgeous, and the bed was comfortable. The bathroom was average, with cosmetic damages apparent, it was in need of a revamp! We only had hot water for the last two nights, and the bath is extremely deep and we both struggled to get in and out. The room was overly hot at night, meaning we struggled to sleep for the first night. When we asked for a fan for the room the following morning on our way out, the gentleman on reception laughed and questioned our reasons- I found this to be slightly impolite as the heat it was impacting our stay! He placed a fan in our room whilst we were out, and it proved very useful for the next three nights! The hotel is on the northern end of the promenade, so it's extremely quiet at night which is lovely. We visited the Pleasure Beach via the tram stop which was right in front of the hotel, which was handy. The town and piers were only a short walk for us, however for an older less mobile couple it may have proved a little too far. We found some fantastic restaurants to eat in, I would highly recommend Piazza Italia in the town if you want some amazing pasta! The tower looked incredible all lit up at night even though we didn't venture up it! We thoroughly enjoyed our stay in Blackpool, and if i were to visit this hotel again, I would hope the atmosphere would be better after the renovations are finished.


User 25/09/2016

Lovely room for 3. Clean and tidy. Fully stocked with tea and coffee and the bathroom had all I would expect. Clean towels. Breakfast is buffet style and fresh hot food being brought out all the time. Some refurb going on but little to no disruption to guests. Last minute booking as well due to the first place we booked being unsuitable. Would definitely stay again. Very very nice

"Very Poor Hotel - Will never return"

Frisco94, London, United Kingdom 24/09/2016

This hotel is currently undergoing refurbishment - which we were not informed of when booking. Everything looks temporary with no warmth or ambience - in fact it looks like the hotel is about to close. The bedrooms although refurbished, have been completed to an exceptionally poor standard, with cracks on the walls and ceilings, intermittent light fittings which go on and off on their own and very poor reception (sometimes none) from the very small 'flat screen' televisions. The rooms are somewhat small compared to other hotels - especially the bathrooms. If the hotel is at full capacity this affects the ability to get hot water from the tap or shower - especially in the morning, this is a basic requirement I believe for a hotel guest to expect. The hotel staff and management team are very unresponsive to feedback, and we noticed that other guests were also making complaints during our stay. We are regular visitors to the area, but we will never stay at this hotel ever again.

"Lovely bed, cracking view & no noisy hens or stags "

nickthetaxi, denbigh, wales 24/09/2016

Booked weds till Friday on b & b, I had contacted the hotel to upgrade our room previously but when we checked in we couldn't have the exact room I wanted but what we did have was an amazing view of the lights & the sea. Right 1st nite I'm a short in the leg gent but I found getting into the bath for a shower quite a problem to the point I even slipped getting in, but to me it wasn't too bad but as the hotel had a large amount of elderly customers there I did fear for their safety if they had a bath as high as ours. Breakfast in the morning was usual buffet type & was quite good, quite enjoyed the sausages, as this was my 1st time in a bw hotel I will be booking these again rather than the other " good night guaranteed " hotels. Lastly to the bed !!! Well I wish I could have brought it home with me & meant to ask what mattress they used, best sleep iv had for a long long time thank you

"Give it a try!"

Linda M, Manchester, United Kingdom 23/09/2016

Went last weekend to meet friends. Car park not huge for the size of the hotel but free. The check in desk appears temporary as the renovations still not complete, though apparently will be soon. The public areas will be beautiful once finished I think. Our room was small but adequate, the bathroom needs work having areas of rust on radiator etc but we were told it had been updated. We went on a b&b dinner 1st night basis, the evening meal was very good, 2 courses. Wine fine, £9 for 2 glasses. Breakfast great, lovely and hot, plenty of choice. The only downside: the water went off both mornings, maybe the demands were too much as hotel full, bit odd I think for a largish hotel. Free wifi though again off for our first night. In comparison with some of the other local hotels I feel we fared well, Blackpool being as it is, the cheaper end will inevitably attract less welcome customers, as it was a group of middle aged men were coming in at 4 very loud obviously drunk then ordering room service with the ensuing noise. Not ideal in a confined corridor but not a complete surprise. If I came to Blackpool again I'd stay at the Carlton in a heartbeat. Good location, near enough for the team stop and attractions North side, far enough away not to be walked past by too many holidaymakers..

"Great hotel "

User 22/09/2016

Hotel was undergoing some cosmetic improvements, but that didn't interupt our stay at all. Rooms were bright & clean and the breakfast was plentiful for all tastes and diets. Great location on the sea front close to town and amenities. Happy to return anytime

"Worse stay in a hotel"

Adele G, Barrow in Furness, England, United Kingdom 21/09/2016

When we arrived at the Carlton we checked in and noticed they were having extensive work being carried out We asked about room service and was told all would be ok Phone in room was not working with no apology then when we tried to order room service we had to go down to reception We again told the reception about the phone and the only explanation given was we are doing work here When we went to breakfast they had mistakenly ticked off our room Instead of saying take a seat and will get this sorted later we were left standing to look like fools and when the mistake was noticed by another colleague and his reply was I will let you sit down now When we went to pay for our stay we mentioned our concerns and was told the phone was not working due to storms (2reasons for the phone not working) the bar area is left looking like a storage room when we did manage to get served it was like an inconvenience to the team We will be making an official complaint I have been in the hotel industry for over 35 years and our guests are our main focus

"Night Out"

Steve F, Heysham, United Kingdom 19/09/2016

Nice hotel in a great location. Staff were very friendly and very helpful. Room was very nice with a sea view with all the 'little extras'. Breakfast was plentiful with wide variety of choice. Nice large car park and a Tram stop right opposite the hotel which was only £5 for a 24hr hop on/off ticket.

"5*** service start to finish "

User 18/09/2016

We arrived to the best western hotel at 9pm on Saturday night to ask if there was any rooms left & the answer was no until a manager suggested we look at a room on the 3rd floor that was empty due to the door not been able to lock.. We followed on up and the room was very nice & clean and the manager said we could have the room at a BIG discount if we was ok with the door not locking we agreed. We then went out and came back at 2am as we got in our room we managed to make a makeshift door lock " A Chair " haha! View the pic's it all added to the fun and was one of the best weekends we have had in Blackpool! Would recommend this hotel the staff could not do enough for us ! Thanks

"Unaccommodating and Rude"

leewaled, Blaenavon, United Kingdom 17/09/2016

We only had one night here and we must admit I am glad we did. On arrival there was some works underway which didn't phase us but I found the gentleman on reception to be rude and unhelpful. I was asked to fill in a form and then immediately asked for my payment card. I explained that as I was filling in the form I would happily give my card over as soon as I could. It was like they were scared I would run away without paying. The room was adequate however there seemed to be a lot of patching up. The carpet looked brand new but the bathroom and everything else looked in need of an overhaul. It was only for one night so we let it be. The following day we got up early to enjoy a few more hours in Blackpool before driving home. I went back into reception and was met with the same gentleman who had checked us in. Checkout was not until 10:30am, so when I handed over my key card at 8:45 I asked if I could leave my car in the car park until 10:30 in order to enjoy Blackpool a little longer. To this he replied "you can stay up to one hour only". He was very rude and abrupt and I got the impression that their policy was "we've had your money now go away." Surely if check out is not until 10:30 I could leave the car in the car park until that time?! Like I said I got the impression that once the money was handed over they didn't want to know. We go to Blackpool a couple of times for nostalgic reasons but I will definitely not stay here again.

"Good but will get better"

g0rd0nw4, Luton, United Kingdom 17/09/2016

Stayed three nights very pleasant all services functioning well .will get better when decorating is finished.A hidden gem was the evening dinner where they have a chef who knows how to cook vegatables. Try it very good value for the price.

"Enjoyable despite the ongoing redecoration."

tonybrewin, Derby, United Kingdom 16/09/2016

It is difficult to write an accurate review with the hotel currently undergoing upgrading and redecoration (this we knew before booking) but our room had been recently redecorated to a very good standard and the large mural of Blackpool above the bedhead was certainly striking and the older black and white photos of the resort in the fifties was a nice touch. We found both breakfast and evening meals were enjoyable and the staff very friendly we will certainly return.

"one night on a buy a gift voucher"

alan s, stoke on trent 15/09/2016

Stayed for one night in September Rooms were spacious with tv coffee making facilities etc beds comfortable and everywhere very clean, Hotel is undertaking some refurbishment and should be amazing when finished this does not detract from the present where everywhere is clean and looks freshly painted. The lounge where all meals are served overlook's the seafront and carpark (which is a big saving ) local carpark's charging £13.50 for 24 hours Snack's sandwiches etc can be order from the bar and eaten in the lounge while watching the world go by, The hotel is situated just above the north peir so is about a 15 minute walk to the tower ,however there is a tram stop outside the hotel for the less mobile Breakfast is served 7am to 0930 which may be a bit early for some people. It is on a self service basis with all the usual fare of an English hotel. All in all a very enjoyable stay and would recommend

"to see the illumination"

philharding2010, Brigg, United Kingdom 14/09/2016

We stayed at the carlton hotel for five nights excellent room with sea view would recomend brilliant breakfast couldn't fault anything staff friendly and couldn't do enough for you will be staying again next year

"Lives up to its Best title"

John C, STIRLING, United Kingdom 13/09/2016

Good location. Quiet hotel. Very clean and well presented room. Good food in restaurant. All staff are very helpful and willing to help. Will be an even better hotel when all the refurbishments are complete.

"Great position, large hotel ."

sandy05112015, Oxfordshire, United Kingdom 13/09/2016

Menu did not change throughout my 4 nights' stay. The hotel was very under staffed and my single room was small and very basic with very thin walls. The bathroom was adequate but with minimum toiletries provided. A bit of a refurb was going on and there is scope for much improvement if Blackpool actually warrants this. I was disturbed one night by a baby crying for over 1 hour in the next room and then the arrival of a group of young men possibly back from a stag do - oh dear, so not much sleep that night.

"Not the best Best Western we have stayed in - but not a bad price!"

User 12/09/2016

We had booked a superior double room with a seaview. We were given a triple room on the first floor - so the room and bathroom were quite large, but also quite basic. There was a lift but, having a problem with my knees, I found the steep steps in the corridor quite difficult to negotiate. The bath was also very deep. It was very difficult (and slippery) to get into the bath to use the shower - even with the bath mat. The hair dryer and fan mentioned in the room's documentation were not there. Having said that, the hotel was undergoing some renovations - but I'm not sure this included any more than the reception and restaurant areas. The restaurant looks out over the water which is very nice. We only ate breakfast there. This was buffet style, but quite well presented - and plentiful. The bar definitely lacked atmosphere and there was no-one in it during our stay. There is a tram stop and a bus stop directly opposite the hotel. Parking is directly in-front of the hotel.

"There are worse hotels in Blackpool, there are better Best Westerns in the UK"

Ubley, Bristol, United Kingdom 08/09/2016

The hotel was undergoing a refurb when we stayed, this did not cause us any inconvenience. I had an adequate single room for over a week, this was at the back of the hotel, I would have thought that you would give long stayers a seaview but apparently this is not policy. Staff are polite and helpful. Hotel is relatively up together and tidy, many areas have been refurbed and I an sure the remaining areas that have not been, will be. Located reasonably close to the centre, ample parking and a well stocked temporary bar. Compared to many of the hotels I have used in Blackpool this is excellent. However I have stayed in many much nicer Best Westerns.

"A few little hiccups"

mrsmacwirral, wirral 07/09/2016

Stayed bank holiday Monday and the Tuesday. The room was spotless and the staff who do the rooms were helpful. We didn't have breakfast as we found it a little early for us finishing at 09.00. We liked the conservatory bar but on our second night they closed it before 2200hrs. Don't mind the bar closing but we were told to go to the main lounge bar to sit and that was annoying as we were having a lovely comfortable evening after having dinner at the hotel. We went into the bar and found children running around and A tv running in the back ground. There was no ambiance as there was in the conservatory and as we were there to relax it was certainly not a nice way to finish our evening. Dinner on both evenings was ok but the chef needs to give you actually what is on the menu. It was the little things that let the dinning experience down, no vegetables as stated, a egg on the meet that was like rubber ( they did bring another egg) asked on both nights for a jug of iced water more than twice. ( They have water glasses on the table so you would have thought it was automatic. We had finished our meal on the first night by the time the water came.) Didn't use the pool but it looked nice. It is an old building and some renavation is needed around the hotel, including new windows as could imagine it being a bit windy in the winter. These few moans did not detract from enjoying our stay. It is near to everything and we had a lovely view of the lake. The staff are friendly and service with a smile. There is plenty of places to eat nearby and everything is on the flat. Would I stay here again ? Probably if the price was right.

"lovely hotel"

marj201436, Liverpool, England, United Kingdom 04/09/2016

six members of our family stayed for one night last week .we had 3 rooms all were nice and clean and they had nice comfy beds and the ensuites were lovely the bath and toilet looked new,all the bathrooms had nice white fluffy towels,we had breakfast included in the price wich was buffet style plenty of choice and food nice and hot .it was well worth the money we paid , we will defenatley use this hotel again next time we go to blackpool .

"lovely hotel"

ArdleyWeddings, London, United Kingdom 02/09/2016

Stayed at this hotel in August 2016, booked 2 rooms, lovely and clean, polite staff, great food, only qualms I had were the price, £340 for 4 nights for 1 adult and 1 child is quite steep,as we didnt get breakfast included. also booked 2 rooms but our rooms were far apart, one was at one end of the hotel and the other at the other end, also the car park was always full, so I could only park for 1 day out of the 4 we stayed, other than that, I would def stay again.

"No complaints"

stephsmummy, Chesterfield, United Kingdom 31/08/2016

My husband and I stayed for one night, our room with ensuite was clean and comfortable. We were room only so can't comment on the food but the bar and dining area looked nice, the hotel is being refurbished and looks as though it will be really nice once finished. The staff were very helpful and allowed us to park our car a couple of hours before we were due to check in. Will definitely stay there again and recommend.

"Not worth the money"

Liz L, Macclesfield 31/08/2016

A one night stay in this hotel cost me £160. I had booked this hotel because it was near the finish of a 5 k race I was running. After the race I returned to the hotel for a shower. There was no hot water so I couldn't have one. No one was interested. I was promised a call when I got home but I didn't get it. The duty manager told me not to bother contacting Best Western because they wouldn't be interested. She was right about that. There are better hotels in Blackpool than this and much cheaper

"we will be back."

anne1956_13, Preston, United Kingdom 30/08/2016

Only booked for one night as we were going to a show,my sister and I.Very pleased having no trouble to find an empty disabled parking space right next to the main enterance.The lobby looked all fresh and modern and clean.Was seen to promptly and given our room details.Was smallfor a twin room ,but never the less had lovely decore and was clean.Ibooked a Sea view room and thats what we got.We left the car in its place and caught a taxi ,they are just outside the hotel,as is a bus stop and a tram stop.Very conveniant transport.Came back after the show and requested a fan and some more milk,no problem,they delivered straight away to our room.Had a great nights sleep,not much noise at all outside.The breakfast was all set out buffet style,hot and well cooked.I have no complaints about this hotel.The staff well mannered ,friendly and efficient.As I have found in many Best Western hotels I have stayed in.Think this hotel is nearly f innished with a bright modern refurbishment.I would reccommend it to anyone,twin room 214 was lovely and had a Sea view.The North Prom is much quieter than further down.Worth paying a little extra for a Sea View upgrade.I look forward to going back.

"Lovely Hotel. We keep coming back"

Conrad S, Cannock, United Kingdom 30/08/2016

We have stayed at this hotel for the past 3 times we have been to Blackpool and we find the place is very well run. the staff are very helpful and they run and good hotel. The hotel is being redecorated at present but this did not cause any disruption to our stay. See you next year.

"Classic hotel, a bit tired, but good service from staff"

Mr M H, East Anglia, United Kingdom 29/08/2016

Seafront hotel in Blackpool, just on the edge so fairly quiet. A little tired, it is an old building, but very comfortable room. Restaurant is very nice, good service and food was nice, when we stayed it rained and the restaurant was 'leaking' so lots of buckets on the floor catching water. I believe this has now been repaired.

"great hotel"

alisont2, Warrington, United Kingdom 23/08/2016

Stayed here for one night so we booked a sea view room. On arrival at reception we got the chance to upgade to the directors room for an extra £10. Its a lovely large room with large windows overlooking the sea with a free standing bath in the bedroom. There is also a small ensuite with a shower if you like your privacy. The bed was comfy and 2 plump,soft pillows. We would have had a great sleep if it wasn't so rainy and windy! The staff here are very friendly and helpful, they were more than happy to help. We had an evening meal in the restaurant, sat by the window overlooking the sea, the food is lovely and very reasonably priced. I think we had 2 courses for £11. Well worth it. The breakfast is help yourself buffet style which we like. There is plenty of choice, we loved the sausages and the bacon. The hotel is undergoing refurbishment at the moment but really didn't affect us in any way. My one and only critism is the ensuite floor needs a good clean in the corners on the floor. I'm a cleaner myself so notice these things! Would we stay here again? YES!! Next year we will be back!!

"Disasterous stay."

_kate10shepherd, Cupar, United Kingdom 23/08/2016

Booked to stay in this hotel for two days for a much needed short break. Hotel is currently undergoing refurbishment which was obvious on arrival as reception was in some disarray and there was a strong smell of paint. The receptionist was very pleasant and asked if we would like an upgrade to lovely room with a sea view for an additional fee. We were happy to do this and were very pleased with the room we were shown to. Problems began the following morning when we woke to find no electricity, no water (toilet would not flush) and in the breakfast room luke warm flasks of water to make tea/coffee and some bread and cereal. A member of staff was transporting guests to a nearby hotel for breakfast and then collecting them afterwards, we took up this offer as we were desperate for a hot cup of tea and some food but felt a little uncomfortable not having had the chance to shower and wash hair etc. On returning to the hotel we were told that all guests would be phoned as soon as the situation with the electrics had been clarified. We went out for the day planning to come back early for a shower and change before going to dinner and a show which we had booked. There was no phone call so at 3pm we decided to go back to the hotel to make sure the electrics were back on as I was concerned we may need to move to another hotel. On arrival back at the hotel the electric was back on and we were very relieved, I immediately decided to have a shower and then take the chance to relax for a little while before going out but the water was cold. I left it for an hour hoping it would warm up but it was still cold. My husband went to speak the the manager who advised he would go and see what the problem was and then he would come up to our room and let us know.. 20 minutes later nothing so again my husband went down to reception where he talked to a different manager who advised it would be another 2 hours at least before there would be hot water. She offered to find us a room in another hotel which we agreed to. We then waited in reception for another 10 minutes before heading to the other hotel. At the alternative hotel we waited another 10 minutes before things were sorted out and we were able to get to the room. Thinking things could not get any worse we found the room was horrible, it was well warn,not very clean, no view except roofs and the noise of fans. The room was not up to the standard we expected. I was very upset by this time and having had the opportunity to shower phoned the Carleton back to see if we could return to our old room given the poor standard of the current room and was told it had already been booked out. No refund was offered for the inconvenience we suffered and the money taken for the sea view was not refunded however I intend to pursue this. All in all our break was very disappointing and rather than being relaxing it was extremely stressful.

"Okay, but not great "

Dan S, Manchester, United Kingdom 23/08/2016

We booked The Best Western Carlton as a last minute add-on to a few days in Blackpool. I have to say, although the hotel was clean and comfortable, the website is slightly misleading (picture-wise) and there is some construction/decorating work going on which we were not told about at the time of booking, which we felt was a little unfair. Check-in was quick and painless. The room was clean and tidy and of a good size. The bathroom was very clean but needed updating from the 1980s! Breakfast was tasty with a decent number of choices. The dining area was bright and clean, but there was banging, and general construction noise (0930 on a Saturday morning) which was a little annoying. Overall the hotel was okay, but for what we got it was overpriced and in need of some TLC. I'm not sure I would stay again. (The full skip right outside the front door doesn't help!!)

"Nice seaside hotel "

User 23/08/2016

Very friendly staff, decent rooms, nice B&B area. Was having some work done while I was there so I guess it'll be even better soon! If you're not high maintenance, this is a nice place to stay and easy walking distance from the centre.

"Does the job!"

Stacey W, London, United Kingdom 20/08/2016

My husband and I stayed here last night as we came up from London for a visit. The room was a little on the small side but modern. Bed was comfortable shame that we had no view out of our window. Bathroom was ok very dated compared to the room itself and needed attention. Plenty of drink making options. Pleased to have a fan to keep us cool. Staff were very imformative. Slightly over priced for what we got but did the job for what we needed it for. (Baring in mind we paid a discounted rate from

"Best hotel"

sophierjohnson, Newcastle upon Tyne, United Kingdom 19/08/2016

Stayed in many hotels in Blackpool and this is by far the nicest one. Very clean, family friendly, had a lovely big room for me and my mam and felt safe! Staff were lovely and the food was very nice. Would definitely stay here again and would highly recommend!

"Impressed with Hotel"

49lynettew, Shropshire, United Kingdom 19/08/2016

My husband and I stayed here Monday August 15th to Friday August 19th. We would definitely stay at this hotel again and would recommend it. Our room was adequate sized and the en suite bathroom had plenty of space too. We definitely enjoyed the buffet breakfast such excellent value, along with hard working staff during breakfast time. Clearing plates frequently and keeping tables clear and cleaned. So well done to their hard work. The location was perfect for us as walking along the seafront in beautiful weather wasn't a problem at all. Taking us about 30 minutes at a brisk stroll. Yes it's being refurbished, but it didn't effect our stay at all. We will definitely stay at this hotel again. Another beauty is that its away from the Stag and Hen parties. So you avoid all that for definite. We'll look forward to staying here again when refurbishment is complete. Thank you for our lovely stay.

"A year round hotel"

Horse_of_Wrath, West Lothian, Scotland 17/08/2016

I stayed at the Carlton hotel on weekdays from August 2015 through to July 2016 so have gotten to know the hotel well. As most people have pointed out the hotel is undergoing refurbishment, however this has not detracted meaningfully from the service and this is solely down to the fantastic team at the Carlton. The staff all have a real desire to please and always went the extra mile, even when not required to do so. As with any place there can always be problems, however when they occurred it was ensured that i was not disadvantaged and everybody went out of their way to ensure this. The refurbishment is showing to be a real success and has transformed the hotel from just another hotel on the front, to a very comfortable and good looking hotel. Housekeeping have been amazing keeping on top of this and ensuring the hotel looks spick and span. Of all the rooms i stayed in i could never say anything bad about housekeeping who always made sure my room was impeccable for my arrival, and each subsequent day. As a note the WiFi is really good and i had very few problems when using Skype or facetime in my room, even downloading (a few too many) apps and albums while there The hotel is quiet and would be great for couples, families and groups of friends (however of you are having a hen or stag party stay in South Pier) and being one of the only hotels to have a decent car park is a real bonus! The restaurant is really good and even though i was there 52 weeks, i kept on returning at least once a week and always would be able to find something mouthwatering - any by the end of my stay all the staff knew my favorites! The refurb and the staff have combined to make this one of the best hotels in Blackpool and I would wholeheartedly recommend this hotel which I will return to. Some special mentions to Andy and Danny, you were both great and showed some real compassion when i had family illnesses during my time there and a mention to Neha for putting up with my moaning on the very few occasions when something was not right. If you stay here you will not be disappointed! Like the terminator "I'll be back" Alex

"lovely hotel"

Kelvin B, Stourbridge, United Kingdom 15/08/2016

Ok so they were having some work done didn't spoil our trip nice hotel great service staff very helpful and polite they was a slight mix up of our room which they sorted straight away I needed a fan as I get to hot at night they provided us with one no hassle now breakfast was spot on its a buffet style so you help yourself to what you want

"Nice Hotel"

landy99, Milton Keynes, United Kingdom 15/08/2016

This hotel was being refurbished and its being done to a modern decor.One of the Managers was happy to show us the work that was being done. The breakfast was good and the staff where helpful. The only downside was the size of our room it was really small and the bathroom was very small .l think it was a single room with a double bed in it. It was spotles and well decorated.

"2 days away"

pmccance, Durham, United Kingdom 13/08/2016

Staff where friendly and polite and would go the extra mile for you location is a bit out but cheap.on the tram not a issue. Reception getting which we knew about as we informed by the hotel. Bedroom was in need of a make over. Cleanness was not good bathroom had dirt and moldy shower curtain rail in bedroom dust on top of mirror in other easy clean to places. Beds could not fault. Be careful book throw as booked as a family room for 4 people and when arrived where told a family room was for 3 people another bed was in put in room immediate so this was a issue. fault. Did not try food menu looked good.

"stayed in best western carlton hotel blackpool was a very family freindly hotel"

Margaret H, saltcoats, United Kingdom 13/08/2016

very pleasent stay clean rooms comfortable beds freindly and very helpful staff children made welcome overall great hotel will be coming back very soon and hope to get a room here again as made feel very welcome

"AWFUL BEDS! Won't be returning."

User 11/08/2016

Me and my partner spent 3 nights in this hotel and were extremely disappointed. As soon as we pulled in it became apparent that there is a major refurbishment taking place. We were not informed about this when we booked or before we arrived. We definitely wouldn't have stayed if we had known. The makeshift reception area was tatty and not a good first impression. The refurbishment work had a very negative effect on our stay. Breakfast was accompanied by the sound of work men using power tools in the near by area. Very loud and unpleasant. We ended up firstly being offered a room overlooking the air vents. We swapped rooms but even then, we ended up in one on the back of the hotel adjacent to the main road . This room was very noisy because of traffic and no sea view. Furthermore, the Windows were murky and dirty, so you could not see out of them at all. Our room telephone was broken. We told the hotel 4 times but to no avail. This Meant we couldn't order room service or have a point of call in case of emergency. We were told on check out that this was to do with the refurbishment works. When we first went into the room we thought there was a funny smell in the room. We looked in storage places and under the bed but found nothing. It wasn't until we were leaving that I pulled back the mattress protector to reveal the most horrifically stained mattress I've ever seen. It was utterly disgusting! There were dirty brown circular stains the length of the bed on both sides!! Made us feel extremely uncomfortable knowing we had slept on that bed! When we came to check out I showed the receptionist photographs of the stained mattress and told him about the other issues. We were given a refund for the meal we had purchased from the hotel. However, we still paid £250 for the stay in that room. We are appalled and extremely disappointed! I Would not recommend this hotel to anyone and wish I had had the confidence to ask for a full refund.


jannyMerseyside, merseyside 11/08/2016

My Husband and myself decided to stay in Blackpool on our 30th Anniversary as we had our Honeymoon there many hears ago!!. We chose the Best Western Carlton as we have stayed here before. All I can say is what a Lovely time we had, Hotel in a really good place, tram stop just outside if we wanted to go into town. When we were checking in, we mentioned why we were there and they couldnt do enough for us. As a lovely gesture, they upgraded us to a Beautiful Sea view room. The room was massive, had a bath inside the bedroom and also had a walk in shower. Very clean and modern. We would of easily paid the extra for this room as it was well worth it. This room would be lovely for couples on Honeymoon as it is very special. The Breakfast was in with the price, well worth it. A really good choice, had everything ie. hot breakfast, cold buffet, juices etc. The staff are really efficient and very helpful and very good at their jobs. A really special mention to KNEEHA, the Reception Manager who gave us our room. She is Excellent at her job and made our stay a Fantastic one and one we will remember. Cant wait to go back here and would recommend this Hotel to anyone. Thank You Kneeha and Carlton for making our stay a lovely one from Jan and Gary, Liverpool.

"over night for airshow"

User 11/08/2016

The Carlton is being revamped at present. this did not cause any problems at all. Reception is entered from the rear of the building at present. Check in was smooth and freindly. Our room clean bright and fresh looking. cosy bar at reception. well priced for area. Just over a 5 minute stroll to the Tower. opposite the hotel there is a tram stop and a taxi rank to the side opposite the carpark entrance.

"Oh dear...."

Swallowsnamazons, Liverpool 10/08/2016

The hotel was in the process of being renovated and whilst we were not disturbed, I certainly think that a reduction should have been made. This has been a wonderful hotel in its day. The bed was comfy and the linen pleasant however the 'renovation' has not harnessed the original beauty..... With no pool. No bar, no entertainment, the only saving grace is the sea view from the dining room. The staff are pleasant and gracious but I'm sad to say this was not good value for money in my opinion.

"Short stay but Good hotel!"

James D, Motherwell, United Kingdom 10/08/2016

My missus and I chose this hotel because it was perfect location and had parking. Good price too! We arrived and the room was small but we'll laid out. Had all I could ask for a short stay. Bed was very comfortable and the next morning I do recommend the breakfast as it was lovely to have a nice meal which was a buffet hot breakfast (full English) but also continental breakfast too. I would stay here again as staff are kind and helpful Only downside I saw which wasn't a downside really as they had workmen on site at front as they were giving it a revamp in looks on inside and isn't really a bad thing really as good for future hotel goers.

"Great hotel"

kazzrobo, kazzrobo 10/08/2016

I read a few reviews where people complained that the hotel was being refurbished, so was a little hesitant, however on arriving at the hotel they were very well organised and extremely friendly! Parking was difficult as some people who weren't residents were parked on site. It was a fast check in, and they showed us to the lift. We were in room 212 which overlooked the sea front (£10 surcharge). It was very clean, very airy and spacious and looked as if it had been recently refurbed. The bathroom was clean but hadn't been updated, however it had a bath and shower which we were happy with. The buffet breakfast was of excellent quality and plenty to choose from, the restaurant was very clean and well organised. Again the staff were very helpful and friendly. There is a tram stop right outside the front which is very handy if you don't want to walk to far, which is very reasonable and the ticket you can use for both the tram and buses. I really cant fault the hotel, except if I want to be very picky, they could do with new windows and regular cleaning. Any trips I have to Blackpool I will definitely book here every time.

"Not told of refurb when booking"

jenniferwolstencroft, Bacup, United Kingdom 05/08/2016

Just got back from a 2 night stay at this Hotel. Not notified of renovation work when booking. Temporary reception and bar to rear of Hotel, through fire door. Receptionist friendly but no atmosphere at all in Hotel. The work that was going on was not sectioned off, just had old pieces of fabric hanging up at doors. Carpet in lift area dirty from builders walking through. Also not notified that the back ground noise at breakfast would be drill, hammers etc. Booked 2 rooms, Room 1 was billed as a Superior-Twin Room and Room 2 Standard - Family Room. The single room was a big let down as we couldn't see what was Superior about it. It was very small, with a sloping roof on one side which wasn't suitable for my 6ft grandson. We asked at reception what was Superior about it, and she said the sea view. Room had a small window that could only be seen through if standing| The bed linen was clean, and the towels whilst slightly off white were acceptable. Bathroom in Family room, clean but looked tired. Must admit didn't look at one in Superior Twin. On the plus side, bedroom window in Family room would't shut and after reporting it, it was fixed quickly. It is possible that we may give hotel another chance when work is complete as the location and parking where very convenient, with a tram stop across the way, so we could park up for stay

"Clean friendly comfortable hotel"

MaxineNigel, Southampton, United Kingdom 03/08/2016

A warm welcome awaits you at this Clean, friendly hotel. In the midst of a refurb. A definite return to hotel. If we ever come to Blackpool again we would definitely book this hotel again. Sea view is amazing. Comfortable bed and as much breakfast as you can manage although this is self service.

"Too expensive"

EmmaxDylan, Sheffield, United Kingdom 02/08/2016

The actual room space was great with a super comfy bed. But the bathroom was awful!! Everything looked unclean, undefeated, and not maintained meaning I felt the need to put shoes on to go to the loo. The hotel seems as though it is under (much needed) renovation, which isn't shown prior to booking. The bar area and breakfast area is unwelcoming. However, all staff were really nice! We paid £145 for just one night, which I think is far too much money for something so low standard. Definitely wouldn't stay here again unless pricing was seriously reconsidered.

"refurb going on beware"

lesley466, Alloa 01/08/2016

Stayed in hotel in three rooms with family last week. It was obvious from pulling into the car park that refurb was on-going which I was not advised about. There was a skip full of carpet, building materials, reception closed and you had to walk round side and through fire exit to meet make shift reception. This was same all week we were there. Not the best first impressions. They have make shift reception, make shift directional signage which looked shabby the make shift bar was also in the same room which again not the best. I felt for the conditions, reception and bar that the cost of the room and prices of the bar were over priced. I was welcomed by a lady who advised me my triple room was actually now a double and single as dont have a triple with three beds even though that is what I booked and my sister and family (two teenage girls 15 and 14) were first to stay in room. They had a standalone bath in room which was not ideal for a family sharing unless they add a curtain, would be better as couples room only, fortunately they had a bathroom with shower so they could get washed in private. The hotel did offer another bedroom for one of the girls but we declined. The lounge again looked unfinished and was bare and it was clear building work was going on as mis-matching curtains hung to hide certain areas. Windows were dirty so not great to look out. No pictures, flowers etc all bare, lights were far too bright to create any kind of ambience and did not find the lounge area relaxing in any shape of form. Cafe like. I asked night porter on both nights to dim lights which he did but to be honest should have been obvious. some candles on the tables at night would make such a difference and music. Carpets on stairways need cleaned, marked and shabby, skirtings etc not the cleanest just looked like everywhere needed good clean. Had to ask every morning and wait for table to be made up for five of us which considering rest of hotel wasn't surprising but they should have expected us and had bigger table made up.Breakfast was buffet and ok. Just expected better and cheaper offers on drinks to compensate for the poor finish on hotel. Check on refurb before staying so you wont be disappointed. Do not think we would stay again

"Excellent stay in Blackpool"

jh0pw00d, Leeds, United Kingdom 30/07/2016

I had to book at less than 12 hours notice due to a booking error elsewhere. I haven't stayed in any Best Western Hotels prior to this but would definitely us them again after our two night, Thursday to Saturday stay in at the Blackpool Hotel. I also should mention the hotel is currently having a refit/upgrade, this however made no difference or spoiled our stay. We arrived slightly earlier than the 2pm check-in time and relaxed in the lounge area, which is bright and airy offering sea views. After check in at the temporary reception desk with very helpful staff we found our family room which was excellent, the bed being very comfortable & everything else was spot on. Breakfast was excellent & the staff helpful & couteous throughout. All in all a great hotel which can only improve upon completion of the renovations. I also should give a special mention to staff member "Ash" who sorted out a perking issue I had with the car-parking helpfully and with a smile.

"Worth a Visit"

Kelbobs, Liverpool, United Kingdom 28/07/2016

Visited Best Western Carlton for one night. Given a free room upgrade. Delighted with room. Double bed and two singles. Lovely bedding. Beds extremely comfortable and we slept well. Room very clean. Plenty of toiletries, mugs, milks etc. Yes parts of it need refurbishing but the hotel is sorting this out. Breakfast was fine. Plenty available and topped up often by staff. Staff were efficient and friendly. Would visit again.


Alison C, ASHFORD, United Kingdom 27/07/2016

helpful and friendly very satisfied and enjoyed our stay the room was clean and very comfortable and would be very pleased to stay there again we had a lovely sea view and it wasn't to far away from the main attractions of Blackpool

"Very clean room, friendly staff"

Paul B, Kingston-upon-Hull, United Kingdom 26/07/2016

We paid £20 more to upgrade to a sea view room. This made our two night B&B stay for two people in a twin room £250 which is expensive for Blackpool. Our room was spotless, very clean and beds comfy. However the room was small. Sufficient for two nights probably not for longer periods. Breakfast was OK. Buffet style. However no choice re bread, just sliced loaf for toast. Eggs on both mornings were overcooked and dry. Hotel is currently undergoing redurbishment which we were not informed prior to our visit. However this did not really affect us during our weekend. The staff were friendly and pleasant. The hotel is well situated rigt on the sea front. Sea view rooms, wlthough most are small are ok. Those situated at the back dont have a very attractive outlook. So, to conclude room very clean, beds comfy, good location. Breakfast acceptable. However, the room was bery small, breakfast not that great (although ok). But not great value. £250 fo two nights B&B is expensive fo Blackpool. We usually stay at the Hilton when we visit but on this occasion it was full. Almost the same price as here but rooms there are bigger, more modern, and breakfast significantly better. Also they have a pool though you do pay for wifi and car parking.

"Is tired but being refurbished"

User 25/07/2016

First of all, my view here is slightly skewed as the restaurant is being refurbished. It was disappointing that I was not told this at the point of booking as is quite major. To enter the hotel you have to go through the fire exit round the back and then reception is set up on a table, as is the bar area. The hotel itself is in a good location, just a ten minute walk from the pier, tower and pleasure beach. The room itself was tiny and in what was the hottest day of the year was like an oven as there is no Air Conditioning here. There were two fans left in the room for me but no bottled water. It was extremely uncomfortable due to the size of the room and the heat. I had lunch here as well which I must say was a complete rip-off. Only sandwiches were available due to the refurbishments but to be charged £5.50 for a sandwich with grated cheese which had nothing special about it is horrendous. The room was clean and tidy but the TV did not work All I will say is that it would be unfair to judge this hotel purely on this visit but if you are planning on staying here in 2016, check the refurbishment has been completed first.

"Hotel stay"

jeancordiner, Falkirk, United Kingdom 22/07/2016

This was a lovely clean hotel. Although renovation work was being done, it in no way interfered with our stay. Staff were pleasant and very helpful. The staff were very quick to clear tables , clean and reset them at meal times. Breakfast was buffet style, but again staff were there immediately anything was getting low to put more food out. Very well run. Totally impressed. And I would definitely stay again and recommend to family and friends. Also tram stop outside front of the hotel, taxi rank on other side of road, buses also at front of hotel.


iantoes, Cheshire, United Kingdom 22/07/2016

Despite the renovations we had a comfortable stay. Our mistaken double room booking was soon rectified with two singles, good nights sleep, nice breakfast close to North Pier. Plenty of parking and free wi fi.

"Reunion weekend lads gathering"

User 20/07/2016

Good quality accommodation, reasonable rates although my booking didn't invidious breakfast. Building work going on by did not impact on my stay. Breakfast was buffet style and was £7.50 per person. There was a temporary bar in the TV area.

"Overall good stay "

Robbie/stourbridge, west midlands 19/07/2016

Stayed here again following previous stay a couple of years ago Hotel currently undergoing full refurbishment communal areas being completed over the next few weeks We had a nice welcome and were allowed to check in a bit early which was lovely Room was at back of hotel very small double but newly refurbished and was nice standard shower room still a little tired but clean A few hairs on mattress protector but glad it had one on and pillows too Bed was extremely comfortable Strange mould on window in between panes of glass needs sorting We had good deal room only and for one night was good value Breakfast if wanted was £6.95 each on top which is still fair value Once completed hotel will be lovely and fresh Has free carpark too which helps Would stay again Any price between £39 - £80 per night depending on season would be good value

"Nonresident diner"

jackmart128, Stoke-on-Trent, United Kingdom 17/07/2016

Just popped into this hotel for a meal whilst staying nearby , excellent meal served by very friendly professional staff, wasn't expensive and very pleasant surroundings would definitely recommend this hotel for anyone looking for a nice place to eat

"Beware the builders"

chris w, Wakefield, United Kingdom 12/07/2016

Would not have booked if we had known the builders were in, sea view room was too small for two people rather cramped, but clean and tidy, window very small from what we are used to, serve yourself breakfast was above average with plenty of choice for traditional fry up to the healthy options, staff seemed a little unfriendly in the dining area but reception was quite cheery,free car parking is a bonus, with handy tram stop outside for trips onto the prom etc, average hotel for the price, but nothing special, dont think we,ll use again though.

"Poor "

Jay W, Chepstow, United Kingdom 11/07/2016

Room was not refreshed. Bed not made and no cleaning service on room.... Shame about refurbishments.... Weird that the bathroom was as big as the Bedroom and had to sleep in a single bed. Im 6.2 and 17st I'm not small and yet for a room that massive I had to sleep in a tiny bed. Also after finishing work at 5am the cleaners woke me up by walking into my room at 10.... When check out is 10.30. Could do better.....

"Average hotel "

diesel1England, england 11/07/2016

Not the best start to a mini trip as the builders were in and taking up lots of space in the car park. In arrival at 13.30 we were told we couldn't check in as we were too early. So we went off for another 1/2 hr. On return I was asked to pay for our 2 nights not on leaving? I was doing the transaction when another staff member was asking me to sign a paper and telling me about the breakfasts and evenings meals making me go wrong on the payment and this had to be void and completed again. I thought this was very rude. There was no dining room or bar as this was being 're decorated. We were not told this prior it on check in nothing in the web site so a bit disappointing. In a nicer more the room was clean and newly painted. Was an ok mini break. Not the "best" for best western.

"Good Location"

MEFRM, East Kilbride, United Kingdom 09/07/2016

Stayed for 4 nights. Had a lovely fresh and spotlessly clean room overlooking the Irish Sea. The breakfast was a buffet style with plenty of choice. The staff were friendly and very helpful. The hotel is being refurbished which can be noisy from around 8 in the morning. The workmen also take up a good few parking spaces. We did have dinner one evening, the starter and dessert were lovely but the main (steak pie) was a disappointment. The hotel is well situated past the North pier with both a bus and tram stop outside the hotel. I would like to come back to the hotel once all the work is completed to see the final result.

"Nice staff, average rooms,shame about some guests"

Catherine A, Farnborough, United Kingdom 09/07/2016

Just had a 4 night stay here. We paid for room only.£65 for a twin. Pleasant friendly staff. Warm welcome. Free parking at the front of the hotel if you can get a space. The hotel was being refurbished which I wasn't aware of until arriving. It wasn't too noisy but the dust did affect the cars outside. The restaurant which is open to residents and served nice food. 2 courses for £10.95. Variety of over looks the sea.. We didn't have breakfast.- too early The hotel does provide room service most of the day/night which we did use. £3.50 charge. Clean rooms. Unfortunately, a large hen party booked in on the Saturday night. They were very noisy and constantly banged the doors. Apparently, they don't usually book hen parties in. Yeah right ??? If you are charging items to your room, check your bill thoroughly. I had an item on my bill that wasn't mine It was rectified eventually

"Shame about the refurbishments"

danielj282003, Birmingham, United Kingdom 05/07/2016

I stayed here just the one night, had no idea it was being refurbished, it would of been a good idea to announce this on the website! Apart from that a very pleasant clean hotel and breakfast was nice too, will book again if in the area but will check in advance to see if any more building work is taking place

"Basic and bland"

brightonphil123, Brighton, United Kingdom 05/07/2016

One night was enough here. Slamming doors, building work and radiators that bang. Terrible. Like being in someone's spare room, unacceptable levels of noise that could be helped with sound proofing, better doors etc. Would not recommend.

"Its the staff that make the difference"

User 03/07/2016

I stayed here for an overnight stay at the weekend. I paid extra on arrival for a refurbished seafront room - and it was worth doing so. The room was spotlessly clean and you could not fault it in any way. But its the staff that went out of their way to be welcoming and attend to anything that was needed that really made this hotel worth visiting. I will return

"Perfect location"

JanetB047, Bracknell, United Kingdom 29/06/2016

When we arrived we were offered an upgrade to a standard seaside double room for a nominal amount, instead of the standard double room booked. Glad we did as the view was lovely to wake up to with the lovely weather we had. However the room was compact and minimalistic, had very little storage space, you had to watch you didn't bang your head on the eaves in the room, but the room was clean. WiFi offered free, was fast. The bathroom needed a bit of maintenance, the shower very old, washbasin and bath chipped in places and some mould outside bath in corner. The loo, which had a special flush to save water doesn't, as you have to flush twice instead of once! The staff are brilliant, helpful and friendly. The self service breakfast was lovely, but would have liked a choice of eggs, only fried were offered. However, despite the odd snags, we did enjoy our stay as location was perfect and the onsite parking was a big bonus.

"Good for overnight stay"

dee726, Perth, Australia 28/06/2016

Excellent check in service, very good choice of food for breakfast . Rooms very clean, a little on the small side but we did a late booking. Beds very comfortable with good class of linen. The hotel has its own car park, a big plus when visiting Blackpool. We had a great stay, visiting attractions and a comfy welcoming hotel, who could ask for more ?

"Amazing cosy comfortable stay."

User 27/06/2016

Me and a friend went to experience a weekend away in Blackpool. This hotel came up with everything we wanted and for the best price. After hearing all the stories that blackpool is a bit of a dump, we was a bit weary. However this hotel was amazing. We had a twin room with an en suite. The room had a sea view, which was lovely. The hotel staff were all so polite and kind, ready to help with anything and gave us an amazing customer experience. As for the breakfast buffet.... After a night out on the town this was the perfect thing to wake up to, the food was absolutely amazing. Everything appeared very clean and tasted wonderful. The location of the hotel it's self is very convent its right outside a tram stop (pleasant street) that will take you up the peir. As for Blackpool sea front I found it really lovely, with a fantastic night life.

"A first class meal and experience"

Derry J, Harrogate, United Kingdom 21/06/2016

Staying at the Carlton for the third or fourth time, we were not disappointed. A genuinely friendly reception, a really comfortable room, with a sea view, and one of the best evening meals we have had for ages. I had Parma Ham with asparagus, with hollandaise sauce, ..delicious, and my wife's starter was mushrooms in cream sauce..equally tasty. I demanded a share! We both had the chef's speciality, a chicken ticka masala, which was obviously made by a really caring chef. Finally, we both had tiramisu. Gorgeous. Our breakfast maintained the same high standard. We were very impressed by the personal attention of the restaurant manager, and particularly by his choice of background music. I usually hate this stuff, but he had selected music that was unobtrusive melodic and altogether something that increase our dining pleasure ,A rarity indeed, as background music usually ruins the experience. Good car parking, and a handy location. The price of the stay was extremely reasonable and we will certainly stay there again .

"Base for meeting"

Vics53, Burnley, United Kingdom 19/06/2016

The hotel is having a rebuild around the reception area which when complete will provide a more excellent facility of bar area etc.Roomhas been refurbished recently with excellent facilities. The wi-fi system is also very good with quick connection.Food provided at breakfast was great as well.

"Overnight stay"

mrscard, Cheshire, United Kingdom 19/06/2016

Hotel was a bit like a construction site when we visited. Overall it wasnt too bad. Great cheap price, room was a very funny shape and a bit on the small size due to corner location I think. Shower taps take a bit of getting used to, ok just for a bed for the night

"Excellent location but refurbishment in progress"

Jenny H, Manchester, United Kingdom 17/06/2016

Have used this hotel for several years as it is only 15mins walk to Winter Garden for work. It's worth upgrading to sea view room as there are amazing uninterrupted views over the sea. Public rooms on ground floor are part way through a much needed refurbishment as looking rather tired and dated.Staff are really friendly and helpful.

"Weekend Away "

cshift, scotland 15/06/2016

We found the hotel to be in a handy location for the promenade and trams. The car parking was available which was important. There was a refurbishment going on and disappointed the hotel never told us. The room though was very nice and once the work is complete I think it will make a difference. Breakfast was nice and peaceful. We will visit again.

"Would definitely visit again"

Lisa G, London, United Kingdom 12/06/2016

Lovely, clean & comfortable rooms (with sea views), close to local amenities. Staff were helpful and friendly, was some alterations being carried out to the hotel but this didn't affect our stay at all. Very good value for money and would definitely stay here again.

"Short break"

scotty218, Perth and Kinross, United Kingdom 10/06/2016

Spent two nights here and I have to say I wasn't disappointed . Clean modern fresh room . Refreshments were replenished daily , ie tea , coffee and milk . Suitable car parking on the front of Hotel . Lift to all floors , large area for sitting and relaxing .small amount of refurbishing being carried out on ground floor .

"Work in progress?"

iainf46, Penrhyndeudraeth, United Kingdom 10/06/2016

Expected a higher standard from Best Western franchise hotel..maybe a recent addition. Location is excellent and free car park a bonus. Hotel obviously being renovated but... En suite tiny and tiles in shower and above sink cracked and mold growing in grouting. Staff were very good and main room was fine, just a bit tired and unloved, marked carpets being noted. Bed was clean and comfortable. Breakfast not too inspiring...self help buffet with reasonable choice and acceptable quality. As it stands now I wont bother again soon but will consider when all the work has been done and the franchise gets a hold

"One night stop"

Ken G, Shrewsbury, United Kingdom 08/06/2016

This was our second visit to this hotel. It is well situated on the prom and has good car parking facilities and the staff are very friendly and helpful. It is carrying out some refurbishment which we had not been told about at time of booking but that did not cause us any bother. We were upgraded to a sea view room which was vey clean but rather small . The hot water supply was a bit hit and miss but the breakfast buffet was very good and the staff very attentative.

"Went for a long weekend. Fabulous hotel"

croberts266, Deeside, United Kingdom 06/06/2016

Our stay was superb. Our room was lovely with a sea view with a large en suite. Customer Service was first class. Meals were excellent. Nothing was too much trouble for the staff. The hotel has recently been refurbished and looks very nice. An excellent stay and we will go back there when next in Blackpool

"Blackpool Best Western"

MartyH2O, Calgary, Canada 06/06/2016

My brother and I booked into the Carlton on a recent trip to England. (We used Best Western because my brother travels a lot for his business and wanted the points.) We had fond memories of visiting Blackpool when we were kids forty years ago and wanted to revisit them. Well, you can't go back it seems. Blackpool has changed much over the years and is quite run down, but on the up side, the hotel was very nice. We booked a room with twin single beds, very comfy but a bit small. The hotel has been undergoing renovations so the room was recently upgraded, very clean and neat. The bathroom was clean with plenty of hot water, but the toilet did run a long time noisily refilling. The restaurant was open, though we did not eat here, and the bar was closed for renovations. The hotel has a lift, but the hotel seems to have been cobbled together from several smaller buildings so even using the lift, several sets of steps were encountered on the journey to our room. Makes caring luggage a bit of a hassle. If you have a lot of luggage or have trouble managing stairs, best to ask for a room near the lift. Parking is adequate and free. So, while Blackpool was a disappointment, the hotel was not.

"Great hotel in good location"

couplewalesuk, UK 06/06/2016

Stayed at this hotel for a weekend break. The hotel is currently being refurbished but this did not make any difference to our stay. All staff friendly and helpful. We had a sea view room which was spacious and clean with a good sized bathroom with shower over the bath. Breakfast buffet was very good as was the evening meal. The hotel is in a great location, ie quieter end of Blackpool. Would definitely return to this hotel if visiting Blackpool again.

"Appalling customer service"

User 04/06/2016

My wife and I booked an evening in October last year to visit the illuminations. Upon arrival we were told we couldn't check in as we were early 15 mins or so. The receptionist recommended a drink in the bar. So we went for a drink after waiting 5 minutes or so I went back to reception to ask if anybody was serving only for the receptionist to say yes me! Anyway we managed to get a drink but were still asked to wait to check in. By this time several other guests had arrived and all be told to wait get a drink. Soon after 2pm check in time the receptionist started to call people through in no particular order. I returned to reception to ask when we would be seen as we had been waiting the longest and over 30 minutes. I was told someone would deal with me soon. After another 10 minutes or so the manager and assistant manager appeared and ushered my wife and I into a separate room. At this point we were told they did not have a room for us! Due to redecorating! We had only booked the room the day before! They then told us that they could book us into another hotel for the night and as a gesture of goodwill we would be given a free night bed breakfast and evening meal. So we have tried on several occasions to use this free night but after sending numerous emails and numerous more phone calls nobody ever gets back to us!

"Overnight stay."

User 03/06/2016

Was a lovely over night stay. The room was perfect. Was bigger then we were expecting. Very clean and nicely decorated. Amazing wifi! Its abit far out from everything but that didn't bother me and my boyfriend. My selfish friend ended up taking up most of the double bed me and my boyfriend was meant to share so we ended up pushing the single bed up along to the double and nearly sharing a single bed! We will be returning again but wont be bringing my idiot of a 'best friend' with us next time!!!!!

"Very nice stay"

lothianguy, Bathgate, United Kingdom 01/06/2016

Booked a single room for a single night stay at the Carlton, the rooms look like they have been recently refurbished although the en suite bathroom seems to have been forgotten in my room but other than that I had a good stay . Breakfast which was included was superb , staff were excellent, most helpful, good sized car park at the front of the hotel too . Yes I'd recommend staying here if your visiting Blackpool .

"Avoid if possible until renovations are complete!"

Prestatyn2015, Newmarket, Canada 30/05/2016

This was my daughters first trip to Blackpool and the hotel was so very under par. We would never stay there again and I am sorry but cannot recommend it to anyone. We decided not to have breakfast there due to the totally old and unfinished look of the hotel. Carpets need replacing and an overall spit and polish is desperately needed. What a shame!!!!

"Good overnight stay"

SheffieldBettyboop, sheffield 29/05/2016

Room was very small but perfectly clean well decorated comfortable free wifi that was excellent generally a nice place to stay . Car parking available which can save you about twelve pounds on a overnight parking

"Overnight stay!"

david c, Walsall, United Kingdom 29/05/2016

Me and my Wife stayed here May 27th for 1 night, we usually stay at the South end of Blackpool but decided to stay close to the Tower due to watching a show in the evening in that area. We had a double room with sea view on the 3rd floor. The room was clean and comfy and we had a good nights sleep. The staff were friendly and helpful and breakfast was nice and plentiful. If we was stopping at that end of the promenade in the future we would stay at The Carlton.

"Excellent hotel"

ewanoosami88, Inverness, United Kingdom 21/05/2016

The single room was well equipped, clean and comfortable. Staff were welcoming and friendly. Nothing was too much trouble for them even for my special diet. The evening meal and breakfast were good and once the building work has been completed it should make any stay even better.


CelticTraveller310, Colwyn Bay 20/05/2016

Love this hotel, rooms are being updated and I had a beautiful single room with en-suite bathroom that was light, airy and spacious. A bath is an important feature for me when away from home, so it was nice to have one. Bed was comfy, very clean and also quiet! Breakfast was self-service.

"Hotel OK but Blackpool not for us"

Andrew G, Northamptonshire, United Kingdom 18/05/2016

This was our first visit to Blackpool, and we came to the conclusion that attractive though it may be for some, it's not our sort of place. The Best Western hotel that we stayed at for one night was good value for money at £57.50 and booked easily on-line just the previous day. Though the sea view was enjoyable, arguments from rowdy locals on the promenade in the early hours were less so. The staff were helpful and courteous and the breakfast food adequate considering the price paid.

"Pleasant "

kimandpope, Manchester, England, United Kingdom 18/05/2016

booked a double room with a seaview at a great price. Hotel looks lovely from the outside, and much more superior to some of its neighbours. Plenty of parking, free of charge, staff extremely friendly and accomodating. Rooms pleasant and modern, fresh decor, plenty of tea, coffee, sugars, and lots of milk, toiletries in bathroom,and lovely towels. Due to the window. Shape and size it was difficult to arrange 2 seats to enjoy the view, overall lovely. Some ongoing work on the ground floor, but no noise whatsoever, lounge area looked slightly tired, but overall clean and a great stay, we did not eat here

"Very good hotel"

Diana P, Dunbar, United Kingdom 18/05/2016

Stayed here for couple of nights .Really good value we upgraded to a sea view room which had a large bay windows with an excellent view or the Irish sea. Hotel is a good location for all the Blackpool amenities .The only down side was the bar was being renovated but I'm sure once it's been completed it will be lovely .Will stay again

"It's OK"

george b, Manchester, United Kingdom 17/05/2016

It is more upmarket (and very MUCH Pricier) than a Travelodge, in a good location, has free car parking and breakfast (£6.50) We were offered a Seaview room for a tenner, declined and found we had one anyway in a small, fairly well fitted double room. There is a £200 Fine for smoking in the hotel The car park is smallish but we found a place, two skips in the car park cos they must be doing some work. You can not tell which is good. I would only stay again if I wanted to be within walking distance of the town

"no sleep"

John W, Derby, United Kingdom 17/05/2016

It was a shame that on the night we stayed the hotel had problem guests who were consistently noisy until after 2:00 am !!! The noise was actually very concerning with foul language every other word, the hotel I'm sure did there best to get the people ejected but the attitude of the staff the next morning was very very disappointing with a couldn't care less that we had only been able to get a few hours sleep. I have been assured by Best Western that the staff have had retraining so hopefully they have and our experience was unfortunate,


Crazysurfkid, Halifax 17/05/2016

Stopped here for my (3rd...4th?) time. Nice and quiet whilst out of season and plenty of car parking. Hotel is going through some modernisation. Rooms vary greatly in size (always had sea view) but are clean, modern and comfy. Breakfast is a good effort with full English and continental. Service throughout has always been excellent.

"Funeral stopover"

Michelle W, Cannock 13/05/2016

Comfy room,brilliant breakfast all round good only down side bottled beer sold in two different sizes for the same beer.but would still stay again as terrific value for money and worth the upgrade for a sea view.would recommend staying here.

"Lovely bank holiday weekend break"

Juliespez, Rowley Regis 11/05/2016

Having booked here because of the free parking and the location, I was a little concerned by some of the negative reviews but I needn't have worried. We arrived early Saturday morning having set off at 7.20 in the morning. 2 hours later we were there. We parked up, informed the man who came to see us (later found out he was a waiter), and we left the car & went off to get some breakfast. We returned at 2 to check in. Yes it's undergoing some refurbishment but it didn't affect us. Our room was lovely although it was on the back. Very clean. Very comfortable bed. Plenty of room. Lovely fresh towels. All boxes ticked there! The restaurant was lovely and clean. The waiters so very well presented and polite. The breakfast itself was buffet and there was a great selection. Couldn't fault anything. At our 2nd breakfast there was a group of young men. One of them swore so one of the waiters went straight over to ask them to stop, which they did without question. All in all we had a lovely weekend just the two of us. The weather was great on Saturday, a bit of drizzle Sunday and as we were leaving Monday the heavens opened.

"Restaurant-only review - Super dining"

sovmix, Stroud, United Kingdom 10/05/2016

Called in for an evening meal, airy and spacious dining room, with good views through the large windows, waiters smartly dressed in matching shirts and ties, I had the delicious prawn and pineapple starter followed by one of the best sirloin steaks ever. Service was polite and attentive, the waiters popping by occasionally to let me know that my main course would be along very shortly, which it was. Best to book - it was busy, but not overly so (in May). I should point out that I'm not reviewing the hotel, only its restaurant.

"Ignore all other reviews!"

toppey123, Herefordshire, United Kingdom 08/05/2016

To be honest, I wouldn't have chosen Blackpool as my destination of choice, but, in support of my old Young Farmers club, I needed a hotel for one night to be there to support them in a national drama final. I forget which site I booked through, but nearly cancelled having read the other TripAdvisor comments! IGNORE THEM! Yes, it is undergoing some refurbishment (and in some areas, it really needs it) BUT, we were expected, had free car parking, crisp, clean white bed linen, comfy beds, a clean bathroom, plenty of white towels, complimentary toiletries, a quiet nights sleep, free internet and a really good cooked breakfast! THEN, we went outside to find that someone (probably a young farmer) had generously left a massive kebab on my car windscreen, in case I was peckish on the way home. I popped back into the restaurant to ask for something to clean it off with, the be told that I would certainly not be doing that myself and that it would be sorted out for me! GREAT!! Went for a wander in the sun (yes, sun, in Blackpool) to return to my car whose windscreen was cleaner than before the kebab incident! What a service. Quite unexpected and much appreciated! Thank you very much to Andrew Lester, Ops Manager for his excellent windscreen valet! One negative - please change the pillows - flat, compacted and hard!


John M, Sunderland, England, United Kingdom 06/05/2016

The hotel was very clean even though they were having alterations done to the lounge/bar area.Staff were friendly,polite and very helpful.Could not find fault with the hotel at all. Food was excellent, rooms clean with very good amenities. Second time we ve stayed there and would definitely go again.

"Poor service & communacation"

User 01/05/2016

Arrived to find the hotel in the middle of a major refurbishment of the bar & dining areas,no mention of this on their website when booking,we were disturbed by inconsiderate guest I the nearby rooms from 01.30 to 03.30, tried to call reception to no avail was constantly engaged,I even went a walk down & could not find anyone,I eventually called on my mobile, lo & behold someone answered,really poor customer service in my opinion

""Worse" western?"

andrewbr2, poole 01/05/2016

Stayed here for one night whilst attending a conference at the Imperial just a stones throw away. Fronts onto promenade and overlooks Irish Sea. I was given room 18. Very helpful bar staff. However room was a throwback to the 1980's with little modernisation. Musty smell in room, cracked tiles and archaic shower system. Ask for a room shown in some of the trip advisor photos...not no. 18. Cost circa £80 on I would look for an alternative if I came to Blackpool again

"Late rooms booking"

smoosh_me, Kirkcaldy, United Kingdom 29/04/2016

We stayed here for one night and found it to be absolutely great for what we wanted. We arrived around 8pm and the staff were obviously waiting on us as all the paper work was ready. The room itself was slightly dated but clean and the bed (a little small) but very comfortable! The shower was hot and powerful which is important to us. View wise we had some houses on the side of the hotel, we were offered an upgrade to a sea view which we would have taken if we were staying longer. There are massive renovations taking place but these didn't not bother us. We did not go to the hotel bar or have breakfast so cannot comment. The staff allowed us to park the car after our stay so we could explore with no issues. Overall for the price we paid and the locations we couldn't fault it.

"Terrible....Find another hotel."

jenny498, Aberdeen, United Kingdom 26/04/2016

Arrived to find a very rude and offensive female receptionist .Shown our room and refused. Broken floor tiles, broken wall tiles, holes in plaster. 2nd room about the same. 3rd room seemed a bit better so we took it. Vaccuum cleaner and wires on corridor at check in and we were expected to climb over this.Bathroom stank of stale urine once the shower had been used. Room tiny and overlooked the dustbins at the back. Door didn't open properly.Next day we were met by a very rude receptionist. Other members of staff listening to her rude remarks were giggling.Location is good and food was of it was very disappointing and not to be repeated.

"Average uninviting "

tomo1407, Burnley, United Kingdom 25/04/2016

Lovely location. Breakfast average, staff rude ordered to wait in the most dismal uninviting lounge area. Bathroom in room smelt of stale urine. Woken up in early hours by drunk guests returning banging on doors. Hotel very dated in parts but being updated by looks of the building work going on. Lounge area very uninviting cold between front doors and building works draft. Not very comfortable dated, limited drinks on menu, no bar area noticed, staff but rude when asked for drinks. Dissatisfied

"Great short stay"

User 24/04/2016

We stayed 2 nights our room was small but clean .food at breakfast was lovely.a plentiful continental and fully cooked buffet type .recomend this hotel as good value..we didn't have a Seaview was our only negative..staff very helpful and pleasant .

"Only saved from 1 star because it had a nice view."

Tony S, Newcastle upon Tyne, England, United Kingdom 20/04/2016

I stayed here for a period of (was supposed) to be 3 nights while on business in the area. I will start with the good - Bear in the mind you are in Blackpool and some of the terrible places you could be staying. All I can say for this hotel is i'm sure Its not the worst Blackpool has to offer. -The food is really nice on a evening it tastes pretty home made and they do a -evening special of £11.95 for any 2 courses which is brilliant value for money. Breakfasts were not too bad either, self serve and the food was nice. -Free Parking -Decent Wi-Fi -Sea front rooms do offer a nice view over the beach -Just away from the main strip and a tram stop right outside so a good location. OK now the bad - I've stayed in MANY hotels and many Best Westerns for a matter of fact around the country and this is maybe one of my worst experiences. Check in was painless, staff seemed OK and the rooms a little dated but overall were comfortable enough. Myself and my colleague stayed in the same hotel and both went for the superior double rooms which basically means sea views. The first night wasn't too bad until we both got woken up (unknown to each other until the morning) by music playing from the downstairs bar at 2:45. My colleague eventually went to complain and the night porter said he had put it on but would turn it off. The weather had changed at this point and both of us were kept awake by the windows making a terrible whistling noise while been battered by the wind. I have to say it wasn't as noisy in my room compared to my colleagues but still very annoying. We complained and my colleague was offered a room change but this room seemed just as noisy too. The 2nd night the temperature dropped and I sat shivering in bed, my colleague said he went to bed in a hoody it was that cold. There was no heating and the radiators were OFF. So now we both had very little sleep, constant whistling noises and not to mention the freezing cold. We complained again and was told the heating did work and that there was no whistling noises. At 7:30 that night I complained again because of no heating and the fact it was very cold again with lots of window whistling. I was told it would be on at 8:30 and it wasn't. We then decided we couldn't stand it any longer and we checked at at 9:30 and drove 3 hours in the pouring rain to get home. Overall a very unhappy stay. Luckily Best Western customer support were wonderful as always and helped us out. I'm sure in the summer its a ok hotel as that would have solved all our issues if it had not been for the no heating and noisy windows.

"Friendly staff"

Weeji, Moffat, United Kingdom 20/04/2016

Stayed for 2 nights on b and b basis but enjoyed an evening meal. Service is good . Staff apologised for inconvenience during refurb but really it didn't effect us. We stayed before and I recognised faces of staff from previous visit and service still as good. Lady on reception welcoming and helpful and restaurant staff attentive also. Restaurant meal a great deal and as good as you'll get for a bargain price. I just hope prices don't go up to pay for refurb.

"Night away"

kebab2, lancashire 20/04/2016

This hotel is about 5 minutes walk from the tower and north pier. We only stayed one night but the hotel has free parking at the front of the hotel . The reception staff were friendly and let us leave our car even though we hadn't checked in. Our room was on the top floor and had a small window overlooking the rear of the hotel. The room was clean and had ample tea and coffee facilities. The bathroom was a little dated though. It looks as though the hotel was having some renovation work around the bar area but it didn't cause a problem. The breakfast was good and plentiful but the restaurant good do with a makeover. Overall although some parts of the hotel look tired and dated we would stay again.

"James lynch"

James L, Darlington 18/04/2016

Had an over night stay at this recently modernised hotel had a very pleasant stay though a couple of weeks off been finished we will certainly be back for a longer stay just what blackpool needs lovely modern fresh and clean and as with most best westerns fantastic breakfast andv extra friendly staff well done

"All round value for money"

kim_samuel, Boston, United Kingdom 16/04/2016

Recently returned from a 2 night stay. Decided to pay for an upgraded double sea facing room and was not disappointed. The room had recently been painted,it was clean and fresh. The bed was comfortable and linens and towels spotless. The bathroom a little dated but spotlessly clean. The hospitality tray very well stocked. I found the staff professional,attentive and friendly. Had both breakfast and evening meal at the hotel. Again value for money. The evening waiting staff was particularly attentive and pleasant. All found my stat was value for money and will definitely be returning.

"Noisy Hotel- No Sleep"

Sebelec, Newcastle upon Tyne, United Kingdom 13/04/2016

Kept awake by fellow residents running up and down corridors, banging bedroom doors, they were even on the phone at 2:00 am trying to get drugs delivered from there mates. I heard him shouting bring me half a gram and I'll give you £50. No idea if this is a good deal or not!!!! If you want a peaceful relaxing sleep DO NOT STAY HERE with this type of clientele. The reception did come up once to ask them to be quite but the silence lasted for only 10 mins.

"Anniversay meal: 11 April 2016"

braedale2016, Market Weighton, United Kingdom 13/04/2016

Non resident; Re visiting first class restaurant for special occasion. Reserved table for a quiet anniversary meal. The quality of both the cuisine and service was excellent, yet again. many thanks... E & R YO43 UK

"In process of refurbishment"

shirl1030, Stevenston, United Kingdom 11/04/2016

issues with limited facilities due to refurbishment in main reception area, bar and restaurant room foul smelling from bathroom area due to drainage problems room really hot unable to have a relaxed comfortable sleep. NOT GOOD BEST WESTERN!!!

"Lovely Stay"

User 05/04/2016

I was welcomed by a friendly and helpful receptionist who really could not have done any more for me. The hotel is very clean and the room was spacious. I was given a room with a lovely view of the sea and prom at no extra cost. The only downside was I could not have a late check out but I understand why. The hotel was busy and the room was required. Overall very enjoyable stay with very helpful and friendly staff. I will definitely be back.


kennytyrie, kilwinning 03/04/2016

Very good Hotel. Would recommend it to anyone looking for a short break. Tram and bus stop directly outside. Walking distance to the Tower. All in all. A good all rounder. Breakfast was good. Plenty of choices between cereals and cooked items. Cant really mess up the full English really. Was undergoing some renovation when we were there but this didnt interfere with the general running. Would certainly use this hotel again

"Good Base for Blackpool Central"

Alex S, Telford, United Kingdom 01/04/2016

Hotel was clean and facilities sound. We had a Superior w. The room was large with a very large bathroom. Staff were very helpful and pleasant. Breakfast was standard fayre but a bit cheap and cheerful, coffee was weak and fruit salad was in a very watery juice. Sadly the main restaurant and bar were being refurbished had I have been informed I would not have stayed here, when I book a good 3* and pay £85 for B&B, I expect the full facilities and no apology or explanation was offered for the work being undertaken.

"Clean. Staff very helpful, friendly. Small Bathroom. Loud nosies"

selina777j, Scotland, United Kingdom 01/04/2016

I stayed in room 307 for 3 nights. We did not pay for a sea view but got a small window with a sea view which was very nice. staff very helpful and I felt at ease with them to ask them questions. Bathroom very disappointing, worst bathroom I have ever stayed in. Very small could not move in it. Very clean. Shower was dreadful. It was on stuck to the wall. Either freezing cold or boiling hot. I complained about it and got a told how to make it warm. But did not make any difference. Needs new showers! Comfy bed nice sized room. Loud drilling noise at 12pm from builders downstairs which was very unpleasant when trying to sleep.

"Pleasant stay"

User 30/03/2016

Stayed here a few times now the staff always polite and pleasant,room clean and tidy,breakfast plentiful.Very handy for the town only 10 minute walk away and free parking which is always handy.Hotel does need bringing up to date and they seem to have started on just that.We will be back.

"Value for money"

sistershei, Sheffield, United Kingdom 23/03/2016

The room had a good view over the beach. The bed was very comfortable and bedding and towels were of a high standard. Freshly decorated, clean room. The bathroom was very cramped but we were only there for one night. Breakfast was fine. Very pleasant and helpful receptionist.

"Good value, will use again"

Dan H, Altrincham, United Kingdom 19/03/2016

Stayed for one night in a standard double. Nice friendly reception and check-out. Room looked recently updated and was a nice standard for the money. Bedding all new, bed comfy. The bathroom was a little dated but quite acceptable for the money, though the towels looked a bit tired. All nice and clean and the breakfast was enjoyable too. Was pleasantly suprised for the money paid and will stay again

"Will not stay again"

User 19/03/2016

I stayed here for 1 night with my husband, on arrivel we were asked if we would like to upgrade for a small fee (which we did) and also added breakfast. My husband asked what time this is served, for the receptionist to rudely reply "if you wait one minute for me too finish i will tell you". We then went to our upgraded room on the 2nd floor,(would not ov liked too see what we should of had) which was small and needed dusting, went into our "bathroom" if you can call it that a shower which was awful no were to put youre stuff, no room to move, tiles which were cracked and well looked like the whole thing needed updateing also the little step up which is awful and anyone could easerly hurt there foot on or trip over. The beer on tap was awful it smelt funny n tasted vile, my husband complained and got a new drink but yes still was same and nothing done about it he went on to bottles. Breakfast was awful we helped our selves and the food had been sat there dont know for how long it felt rubbery the eggs were over done and the juices was not cold as been sat on the side. I was very let down by the whole situation thinking it would be very nice hotel espsherly with haveing a very sucsessful best weston hotel in our home time.

"good hotel"

Sandra R, wirral, United Kingdom 19/03/2016

parked up in the free car park and entered the hotel to a friendly greeting, and nice warm hotel. The room was slightly compact but well enough for our needs,the room was well decorated and clean there was a bath and shower and TV. We stayed on a bed and breakfast basis,and could not fault it, there was the usual cereals, fruit juices.croissants bacon eggs sausages hash browns, mushrooms, beans, tomatoes, toast, etc ,this was buffet style so you could eat what you wanted. Overall very good value for the price. would definitely stay here again.

"Pleasantly surprised!"

TheGuardDog, Hednesford, United Kingdom 15/03/2016

Wind was horrible as expected for January in Blackpool... me and my partner were quite windswept and arrived at the Hotel 3 hours before check in. We were greeted by one of the nicest receptionists around and she turned our mood around! We were allowed to park before checking in so we hit the town for a little bit. When we checked in (we paid £20 extra for a decent sea view) We were very surprised to how good the room was and how clean it was. We were stunned by the value for money and it's opposite a tram stop which is very handy! We had breakfast in the hotel for £6.50 each and it was very vast and quite tasty. The Service was 5*'s The Room was 5*'s Hotel was very Clean and we would recommend staying here!

"Great Hotel"

lesue14, Wallasey 11/03/2016

Only stayed for two nights but would definitely come back. Our room was very small but we were not planing on partying in there! It had a comfy bed and was spotlessly clean and well decorated with more than enough storage space, tea and coffee was restocked daily, what more do you need. The bathroom was also quite compact but had a good size shower. We were offered an upgrade to a sea view for a very reasonable price but as we were out until dark, it wasn't worth it, it would be nice in the summer though. Breakfast was self service with a very good choice of cereals, fruit etc, full English and as much tea and coffee as you could drink. Good choice for evening meal served by very attentive, friendly waiters. The hotel has a car park and is at the quieter end of the prom but only about 10 minute walk from the tower and shops. Hope to be back next year.

"Stayed in better"

Cathy H, Manchester, United Kingdom 06/03/2016

We stayed two nights in this hotel and unfortunately the restaurant was being refurbished so we had breakfast in another room. There is no waiter/ waitress service and you even help yourself to a cup of tea! Whether this is always like this I don't know or perhaps while the refurbishment is taking place. Wallpaper was peeling off the wall on the upper level and the twin bedded room was very small with a small step into the bathroom which anybody could trip over in the dark! We put the bath mat rolled up over it. The staff however were very helpful and friendly. The hotel has a very large car park also which was great then we didn't have to search for somewhere to park. I would however stay in this hotel again because it is away from all the hustle and bustle of Blackpool, yet it isn't too far to have a leisurely stroll into the centre. It will be interesting to see what the hotel is like when all the refurbishment is completed.

"Windy Blackpool!"

wuffle1, Tyne and Wear, United Kingdom 02/03/2016

My husband and I stayed for 2 nights, staff were most friendly, we upgraded to sea view room definitely worth it. Hotel clean and what we have come to expect from a Best western. We would definitely return. Also really handy for transport. Breakfast was both varied and yummy.

"Good value"

David H, Wakefield, United Kingdom 28/02/2016

Overnight stay. Decent rooms, clean, modern, well kept, crisp, clean bedding. Good value for B&B, with a decent English breakfast. If you don't have a sea view, Pay extra, it's well worth the cost. Great location, on sea front, within easy walking distance to be town centre.


Michael C, South Ockendon, United Kingdom 23/02/2016

Been here for 2 nights. The room was at the first floor .Very small, No windows that can be open and nothing to see as there was a masive wall. very unhappy with the fact there was no room service done .no towels . , if u want to speak with a supervisor, is never in )

LesterAndrew, Operations Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Michael, I am so sorry to learn that you were unhappy during your stay with us. May I ask if you reported the issue to Reception? This is manned 24 hours a day and a duty manager is on duty from 07:00 - 21:00 daily who would have been keen to rectify your issues. We do try our level best to provide a positive guest experience but can only act on issues brought to our attention. Please accept my heartfelt apologies that I was unable to address these at the time for you. Kind Regards, Andrew Lester Operations Manager


mandy1sim, Newport Pagnell, United Kingdom 22/02/2016

Great value great location staff really friendly,and helpful.nothing too much trouble ,room very clean and cozy.The breakfast buffet good.however we had set menu for dinner(in breakfast dining room as there are refurbishments going on )this was very basic and as the weather wasn't fit to go out we thought we would give it a try but Friday night there was only two of us in there . The staff did their best but it was really flat and the food was average too .but don't be put off by this great place for short break

"Do NOT stay here. TERRIBLE "

qwerty9333, Accrington, United Kingdom 20/02/2016

Checked in and staff were friendly. Walked up to our room on the second floor, a sea-view room. The hotel looked a little dated at first. On first glance room looked fine, then realised window was broken, there was a hole in the wall, filthy bathroom. I called reception to ask if we could somehow get a better room or upgrade however the receptionist was rude and insisted the room was up to standard. I realised the phone had spilled coffee all over it. At this point I was quite annoyed as we paid over the odds for this room. The bathroom was dirty and grouting was brown, there was a fixed shower head on the wall which isn't suitable for everyone, as well as this the shower was either boiling or freezing, in this case my partner actually got burned. I will be writing a formal complaint to Best Western about this. Really disappointed with my stay here, I feel as if my money was wasted.

"Large, clean hotel room with great promenade view"

Dan M, Wigan 19/02/2016

Efficient and friendly welcome; large, clean and well appointed room. Enough parking spaces so as not to worry about being stuck, Comfortable sleep, and a fully packed breakfast buffet that was stocked up regularly. Worth digging a little deeper into those pockets to make it feel worth it.

"Really lovely hotel"

Emmar7, Leicester, United Kingdom 19/02/2016

The hotel had really friendly staff and was well looked after. Breakfast was perfect - full English. It was £10 for sea view so we went without as was staying for only one night. Bed was really comfortable, just be careful of the step from the bedroom to bathroom as I tripped over it. Parking is free and they let u park up earlier than check in and let u stay after check out too. Would definitely recommend this hotel and would stay here again.

"Wonderful stay!"

User 18/02/2016

The hotel is extremely welcoming and very relaxing too. The staff are all amazing and so friendly. Our room was lovely; we upgraded to a sea view - huge bay window with seats in the bay to watch out over the sea. Great location for everything. Food was simply delicious. We would definitely stay again!! :-)

"Friendly Hotel"

Gilly K, Stafford, United Kingdom 15/02/2016

Friendly and very helpful staff. Nothing was too much trouble. Rooms clean, warm and comfortable. We had breakfast and evening meal, in Restaurant. Very good food and service. An enjoyable stay. Would reccommend and will return if in Blackpool again.


9monroe68, Barnsley, United Kingdom 13/02/2016

Great place for relaxing as my wife is recovering from serious illness , overlooking the sea and early season in this location has heaps to offer , plenty of entertainment and the Hotel in an excellent location

"Great Value"

Dave C, Wigan, United Kingdom 11/02/2016

Great value hotel, easy walking from train station, ample parking. Very welcoming staff, helpful. Main restaurant was closed for refurb, it didn't detract from our stay, but thought they would have mentioned it when booking. Always use their own website as they will match any internet booking.

""great value""

Dave_cHADWICK, Standish, United Kingdom 11/02/2016

Stayed here again, its actually under-going a restaurant refurb, but they have managed to use another area, so still providing breakfast. Pleasantly checked in, and again clean enough. Its a little tired, but still worth the money


xjaneanex, Blackburn 10/02/2016

Absolutely brilliant hotel, not to far out of the way but far enough to enjoy your stay with no obvious noise. Great help from reception when we asked for anywhere nice to eat (even though the hotel does have a restaurant, we just fancied getting out) Room was so relaxed and was just the right size Bathroom was nice and clean to

"Reasonably priced"

threespine, Horley, United Kingdom 09/02/2016

Overall I'm happy with the room I had for what I paid. On the plus side, it was clean, warm and cosy. The hotel's location was useful for walkibf into the town centre, and the car parking worked well. The free WiFi was reliable. Staff were friendly, communicative and clearly well trained. Not so good were minor maintenance issues with the room - an important bulb blown; the one free power socket not working, and the phone unserviceable. Walls and doors offered little sound protection, so a light sleeper like myself had a hard time. One morning I was awoken (and kept awake) by the loud TV blaring away in the room opposite shortly after 6am. Another day a room service knock further down the corridor woke me just before 6. The bathroom of the room next door was adjacent to the head of my bed and I could hear pretty much everything going on in there!

"2 Night stay"

User 08/02/2016

The Hotel was ok nothing special but the staff were very good, If you like a 5ft double bed go for a twin room as even a lovely seaview room only had a small 4 '6 double. We were moved very quickly so no complaints there. e ,

"good hotel shame about the weather"

dave777qq, Widnes, United Kingdom 04/02/2016

we booked this hotel in Blackpool for 1 night lovely hotel close to the centre for shopping staff where very nice and helpful room nice and clean and comfortable there was some work going on at the hotel but this did not affect our stay breakfast was very nice and you could have what ever you wanted toast tea cereals and also a cooked breakfast as well good value for money only problem was we had very windy weather the hotel is on the front but the weather didn't spoil our stay

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, I would like to thank you for taking the time to share your informative feedback with everyone following your stay with us. We are fortunate enough to be ideally located within walking distance of the great amenities & shopping arcade that the town has to offer. I am pleased that the team members you encountered during your stay were polite and helpful. We truly do look forward to having the pleasure of welcoming you back to the hotel when you visit Blackpool again. Kind Regards, Ash Gaur

"Hotel stay blackpool"

Karen S, Barrow-in-Furness, United Kingdom 31/01/2016

Sorry but this hotel did not match the best western in edingburgh we stayed in new year on arrival receptionist asked if we would like an upgrade for an extra fee after 10 mins of repeatedly saying no I finally caved in just so we could get to our room on opening the door found the room freezing cold but radiator was on full so closed curtains as it was on sea front venturing into the bathroom found the radiator wasn't working so on the way out to go watch Paddy Mcguiness reported this to reception who said we will go look at it for you. On arrival back at hotel later that night radiator in bathroom had not been sorted but was too tired so just went to bed. Next morning showered in cold bathroom went I to the town on way out reported to different staff on reception on arrival back at hotel said radiator had been fixed hurrah warm bathroom but main room.m still cold. Bid not eat at the hotel aswaz advised not too by reviews of the food sorry but will not be staying here again

"saturday eve"

anne sam e, South Yorkshire, United Kingdom 28/01/2016

We stayed here on Saturday evening as our usual accommodation was fully booked and found it to be a decent hotel with comfortable rooms that could do with a bit of a revamp The downside we found was the awful banging noise that we heard early in the morning , this was probably from the heating or water pipes , this occurred on two occasions Overall it suited us as it was somewhere to get our heads down after a night around the town

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Many thanks for taking the time to post the feedback. We really do appreciate it. I am pleased that the room was to your liking. We are in process of upgrading the hotel phase-wise which would be completed by mid of this year. Thank you once again for choosing to stay with us on this occasion and we truly do hope that you are able to stay with us again in the future. Kind Regards, Ash Gaur

"Clean and comfortable"

Susan C, Blackburn, United Kingdom 22/01/2016

The hotel was very good value for money. We got a very reasonable rate through Last The room was spotlessly clean, with comfortable beds, although too warm. The bathroom only had an extractor fan so there was a slightly stale smell but there was a bath with a shower over so it was good to have a choice. We ?id not eat at the hotel so cannot comment on the food. There is refurbishment going on in the hotel but despite this being close to the room, there was no disruption.We would definitely stay here again, even if we paid a little more.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, I would like to thank you for taking the time to share your feedback following to your recent stay with us. I am pleased that the room was to your liking and offered you amenities to make a stay a comfortable one. Myself and my team are delighted to read that you would happily stay with us. We truly do look forward to having the pleasure of welcoming you back to the hotel when you visit Blackpool again. Kind Regards, Ash Gaur

"very comfortable"

Rachael E, Middlesbrough, United Kingdom 20/01/2016

i had a single room which was very comfortable. i decided to come back to this hotel, because i enjoyed it the last night i stayed. however the second time wasnt as great. they are re doing this hotel and it is looking great, but meant they are builders around. also another tip, i wouldnt bother with breakfast, very greasy

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you for choosing to stay with us whilst you were in the town on business recently. I am delighted to learn that you found our refurbished room to highest standards. However, I am truly disappointed to read your comments relating to the food offering on Breakfast as we mainly receive positive feedback. I can only apologise that this was not to your liking. I have of course passed on your feedback to our kitchen brigade. My team and I hope that we are able to welcome you back to the hotel soon. Kind Regards, Ash Gaur


sueb73, Ellesmere Port, United Kingdom 18/01/2016

Stayed here last night, the room is clean, an the staff are pleasant. We stayed in room 113 the view is perfect, the bathroom is very small and the bath is high. The breakfast was awful!!! It has to be made with the cheapest ingredients, the sausage was like rubber, mushrooms were horrid, don't bother seriously, it makes travelodge taste like mitchilin star quality, poor show. Also if you are doing building work advertise it, hammering and banging at 8 am is not the best start to a day.

"Carlton Hotel"

G D, Blackburn, United Kingdom 16/01/2016

Great value for money and excellent service. Bedroom warm and comfortable. Good position on sea front. We very much enjoyed the food which was of good quality and very nicely served by a most helpful and pleasant waiter

"Great Party"

steveaky2016, Liverpool, United Kingdom 10/01/2016

Attended a birthday party at the hotel and everything was great. The staff, the food and the service were second to none. The manager; I think his name was Andy, couldn't do enough for you and was great, thanks. I'd definitely recommend this hotel if you're thinking of holding a function here.

"It's okay"

bluebell1778, Erskine, United Kingdom 05/01/2016

The hotel is being refurbished and it would have been nice to have been told about this when we booked. The check in was handled well and we had booked a superior room with a sea view, the room was small with a very small double bed definitely not a superior room in my opinion, but it was clean and everything worked, good wi-fi. We had dinner in the make do restaurant, the service was good and the food was well presented and tasted fine, as was breakfast next morning. We stay in Best Western hotels regularly and perhaps we expected them all to be of similar quality, maybe this one will benefit from the refurbishment.

"2 night break"

Kev H, Bolton, United Kingdom 04/01/2016

Not at its busiest but nonetheless that probably isn't a bad thing as the hotel is 'MID' refurbishment. The hotel however is clean, tidy, politely staffed with efficient staff. Food is very good, we initially stayed B&B but ended up having evening meal there as well. Food was of a good quality, couldn't fault it (both breakfast and evening meal). Room (209), not the biggest but that's not a problem, its was clean & tidy, bed comfortable, one thing to be wary off though, 3 steps down into en-suite, room very warm as well.

"Nice stay"

User 04/01/2016

Stayed one night, I regularly stay at best western hotels. This hotel is dated compared to others. Clean hotel, room clean and warm, really comfy bed. Breakfast really nice. For the price we paid good value. Great location for the funny girls show ??

"Great meal"

User 01/01/2016

Me and my wife called in for a evening meal and we weren't disappointed, the staff in the restaurant were friendly and efficient. The meal was excellent and the dessert was the same it was that good we went the evening after, when we come to Blackpool again we will eat here forget the rest.

"Two lovely nights"

Roger H, Filey, England, United Kingdom 31/12/2015

We had a love two night stay at the Carlton Hotel the rooms were spotless the staff were cleaning all the time the staff were friendly and help full .Be warned it dose Blow and Rain at times ?????? So take your rain things.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, It was our pleasure to have you stay with us at the BEST WESTERN Carlton Hotel Blackpool. We take pride in offering warm hospitality to all our guests and I am delighted that you were so taken by our team's friendliness and helpfulness. My team and I truly do look forward to having the pleasure of welcoming you back to the hotel in the New Year. Best Wishes, Ash Gaur

"Good clean hotel"

Gale R, Coventry, United Kingdom 30/12/2015

Stayed 2 nights, check in quick & efficient but won't let you check in before 2pm. Room 102 no sea view but were offered one for extra £10 per night but we didn't bother, clean, comfy, decent hospitality tray replenished daily. Breakfast was faultless, fresh fruit salad, grapefruit, juices, cereal, croissant, toast, bacon, sausage, fried egg, mushrooms, hash brown, beans, tomatoes - just help yourself. Room cleaned daily with fresh towels, all public areas & lift very clean. On return one evening there was a leak in the bathroom from the radiator, we rang reception, duty manager arrived moments later. He said maintenance would be along shortly- 6 minutes later he arrived with tools & repaired the leak, very efficient. Quick checkout & would definitely stay here again.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your positive feedback with everyone following your recent stay with us. I am glad that you enjoyed all aspects of your stay with us and I am sure that all Trip Advisor users will find your comments extremely helpful in order to book an accommodation at our property. Have a perspective New Year. Kindest regards, Ash Gaur

"1 night party stop"

craig d, walsall 30/12/2015

We stayed for one night on 28th december. We were with two other couples on a night and day of drinking. We arrived at hotel and had a quick beer before going to our room. We returned my wifes drink as it had lipstick on the glass which was not a good first impression. We were then showed to our room, was pleasantly surprised it was well decorated and had a nice bathroom. To be fair we only used room to shower and sleep but cant fault it at all. Would definitely stop there again it was perfect for this type of stopover.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, I would like to thank you for taking the time to share your positive feedback following your recent with us. My team and I were more than happy to have you stay with us and I am delighted that you enjoyed the service and the facilities that the hotel had to offer. I have taken on board your comment about the lipstick. We are really pleased to read that you will return to stay with us and my team and I truly do look forward to your visit and being able to look after you once again. Best Wishes, Ash Gaur

"No room cleaning, inattentive staff"

Boris S, Moscow, Russia 29/12/2015

Stayed for 7 nights during Christmas time, the room cleaning was terrible: the room was cleaned only twice. We were said the breakfast ends at 10:30 every day, but in fact it ended 9:30 during weekdays. Only location of the hotel is excellent. But will not recommend it to anyone.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you for offering your review following your stay with us. We are fortunate to be in walking distance of all the attractions Blackpool has to offer. Please accept my apologies that your experience was marred by housekeeping issues in your room. This has been shared with our Housekeeping team. Customer Service is our paramount concern and please consider it to be a service error from our end. My team and I really do hope that you would give us another chance to allow us to showcase our hospitality standards. Kindest Regards, Ash Gaur

"My Choice Of Hotel"

Phil C, Oakham 28/12/2015

I'm not sure how many times I've stated at the Carlton, but they must be doing something right as I always pick this hotel when I visit Blackpool. I find the location ideal as it is far enough away from the town centre to be quiet, but not so far to be a long trek. Also there is a tram stop right opposite the hotel. I find the staff very welcoming. They always remember me (which I find amazing considering the number of guest's) The rooms are always clean, tidy and warm in the Winter months. I would and indeed have recommend this hotel to anybody staying in Blackpool.

"Lovely visit"

User 21/12/2015

Stayed here for 2 nights with my husband. Staff very friendly & owner very nice & helpful. It was a bit noisy at night but that wasn't the hotels fault,it was the people in the next room slamming doors every time they came in & out! We ate here on our last night & the food was amazing!! My husband is a vegan & the owner had arranged for the chef to make him a starter & a main....he was not disappointed! I had garlic mushrooms for starter without the cream & they were lovely. My main was the king prawn dish & it was out of this world. It was that good I almost ordered a 2nd plate!!!! Would definitely stay here again or come back just to dine!!


Ann Jessie J, Benidorm 20/12/2015

this is an average hotel mid week breakfast average coffee like lukewarm dish water only one sachet of hot chocolate in room each day for two people the fighting and screaming outside my door was horrendus and I had to put my clothes on after 2oclock in the moring to complain about this

"Working away..."

Crazysurfkid, Halifax 17/12/2015

Opted to stay here whilst visiting Blackpool as it was handy for Harry Ramsden. The hotel was exceptionally quiet as in number of guests. Checkin was pleasant and efficent. Think the hotel is undergoing some refreshment as there are builders sheets down and a faint smell of paint. Certainly from my room and what I saw in reception and bar, it all looked very nice and clean. Breakfast was ok, nothing amazing. Room was quiet and bed comfy. Plenty of parking. Not sure if that'll be the case in hight of season. Didn't eat (dinner) here as opted to eat out.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Many thanks for choosing to stay with us at Best Western Carlton Blackpool. Thank you for your kind comments on the level of housekeeping and we are pleased you found your room and sleep quality comfortable. We hope to see you again in the future. Best Wishes.

"Lovely staff"

kath90, uk 15/12/2015

I was a bit unsure about staying in a best western hotel, thinking it would be a bit bland and samey, however was pleasantry suprised. The rooms were ok, clean and reasonably well maintained for a seaside hotel, bits and bobs needed maintaining however on the whole the rooms were fine. The 3 course evening meal was again fine, nothing too special, but a bargain at £13 The staff however were outstanding, very friendly, remembering names and even singing happy birthday for my friend. The breakfast was very good, self service with none of the usual busy-ness of self service breakfasts, all the breakfast food was tasty and hot (what else do you want from breakfast) The staff and breakfast raised this rating from a 3 to a 4 star from me.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Valued Guest, Many thanks for your review and praised comments about your stay here in Blackpool. We are glad you found our catering facilities suitable and your comments about the friendliness of the staff have been passed on. We would love to see you again at some point and will look forward to looking after you all again. Kind Regards.

"1 night stay"

titch45, scotland 15/12/2015

Stayed 11thDecember and had a lovely night . Hotel under renovation at present but the room we were given was very comfortable and very clean . Toilet and shower could do with a bit upgrading (room210) . Stayed in hotel for dinner and enjoyed the lovely meal at a great price. Breakfast in morning was very nice . Would stay again if we are in Blackpool.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Hello Guest, Thank you for taking the time to write your review as this is much appreciated. Receiving such praises is always a pleasure and your comments have been passed onto the team. We would hope to look after you again in the future. Kind Regards.

"Good Room with Sea View and an Excellent Breakfast!"

Lisa_n_Grant, Derby, United Kingdom 03/12/2015

We found the staff at the hotel very friendly and willing to help us with our plans the free on site car park is a bonus as is the hotel's close proximity to the 'Tower' just 2 tram stops away, at a cost of £2.00 each (with a tram stop right outside the hotel) great for us, as the prime purpose of our stay was to attend a salsa night at the tower ballroom. I understand that 24 hour passes on the trams are available for a fiver each through the winter months had we have known we would have gone for this! Downside was the trams stop running at about 11.30pm meaning a £3.80 taxi in November (cheaper than the tram if there's 2 of you) or a 15min walk in July! The room with sea view was very nice but we did have a problem getting hot water had to run the tap for a long time in the evening and in the morning even this proved useless meaning a very cool shower. I believe the hotel was full so this could have been the reason. Breakfast was buffet style and excellent with the various items replenished as they became low. The lack of hot water brought the rating down by a star.


User 02/12/2015

A big thankyou to all the team at the Carlton hotel in Blackpool. Having stayed in a few different hotels for a medical exhibition over the years ive found this particular hotel to be one of the best in Blackpool, the staff being Andrew the manager, Zhanna the receptionist and Jonathan the breakfast waiter are fantastic and really make the stay a pleasure. The entire team are a credit to the Best Western group. Work is being carried out to keep the hotel in the expected pristine condition but dont be put off because the rooms are excellent and theres no noise off the work. Thanks all and have a great week. Roger.

"Very pleased."

alan d, Rockcliffe, United Kingdom 01/12/2015

Stayed 29/11/2015 to 1/12/2015.Arrived before check-in time but were warmly welcomed and offered free tea/coffee while we waited as the weather was horrendous.Ample parking on site and next to a tram stop as well.The room was very clean tidy and never felt the cold at night.Didn't have breakfast but had an evening meal which was very good quality.Staff were very helpful sorting a menu out as I am a vegan and my wife is a slimming world member.Staff were very helpful and chatty and although there was work taking place on the hotel we were never disturbed.Nicely placed if you don't want to stay right in the centre where I would imagine it would be a lot noisier.Would highly recommend this hotel.


Michael S, Uxbridge, United Kingdom 01/12/2015

Hotel adequate refurbishment going on and not a problem charges not made clear on arrival or on checkout. When questioned response not hostile but not understanding. Will think hard on next trip whether to stay at the Carlton Blackpool even though I am a rewards member

"dont go there during refurbishment"

wiltoncj610, Telford, United Kingdom 29/11/2015

The location is excellent right outside a tram stop and the staff are very friendly. The hotel whilst it is being refurbished is poor. The seaview restaurant is non existent, the dining room is a dingy space with head height windows and plastic table cloths. The newly refurbished room (216) which we were proudly offered had a window that leaked, no décor on the walls except a tv, a bathroom with chipped floor tiles, cracked wall tiles, a radiator that didn't work, taps that were stiff, a sink that was slow to empty and no hot water at 8am on a sunday. The food is good value at £13.95 for 3 courses but make sure you state that you want the early bird or you will be charged for the free wine.

"Good Location"

Bobalobajob, St Ives, United Kingdom 27/11/2015

Went to Blackpool on a street photography adventure with a good buddy and plumped for the Best Western Carlton end of town about 10-15 minutes walk from the tower and the North Pier. But the gem of this hotel it is just next to a tram stop, so you can grab a £5 rover ticket and whizz up and down the Blackpool prom to your hearts content. Parking on site, not a huge number of spaces but enough Really warm friendly welcome on arrival, good priced hotel too. The rooms were tidy and clean, I had a single room, which are normally quite small, but this was cool, all the right stuff in all the right places, desk, luggage area, TV and a few well placed power points. Really nice two day stay

"Very convenient, great food"

Hilary F, Edinburgh, United Kingdom 25/11/2015

Great check in / out. Still being refurbed but lots of signs to say that and reception also mentioned it. Weather was horrendous but hotel was warm and cosy. Food was great and really good value in the evening. Breakfast was fine although only fried eggs - would have preferred scrambled. Buffet breakfast. Had a renovated room with sea view which was nice - definitely wind and rain proof! Bar area is also very inviting to sit for a while Car park on site

"Very good"

fixit4u, Milton Keynes 25/11/2015

Had too book last minute due to a hotel nightmare elsewhere,, Nice rooms, nice staff, and would recommend ?? Location good, right next to tram stop, and taxis easy available.. Was freezing outside, but the heating was on was lovely and warm in the rooms. Restaurant was ok, nothing very special but still recommend if you looking to eat.

"Nice hotel "

Andrea D, Lancaster, United Kingdom 21/11/2015

Stayed in Blackpool for one night at this hotel, very nice! Our room had just been refurbished was very clean but a little spars of decoration, could do with a few pictures. The bed was very comfortable and room lovely and warm as it was blowing a gale and very wet and cold outside. Plenty of tea and coffee and also hot chocolate which was a comfort after enduring the weather. The breakfast in the morning was very good large selection of cereal, fresh fruit, full English breakfast, fruit juice and tea and coffee. There was a bar open till late and no restriction to what time you had to be back. The staff were friendly and very helpful, I would definitely stay again.

"Ok, But not the best stay,"

Amanda B, Leeds, United Kingdom 17/11/2015

For the price of £125.00 I expected a bigger room, Not one in the eaves, But it was clean, Very. The hotel was under going a refurb, again, I think the price should have reflected this, The entrance and internal ground floor was uninviting, and cold, It could be a fabulous hotel, Great location, Breakfast was good, hot, and plenty of it, Staff friendly, Purely on price I would not stay here again, To me not value for money,

"Two Nights In Blackpool"

Flotom49, Peterborough, United Kingdom 15/11/2015

A couple of rooms on our floor were being renovated at the time of our arrival so the whole floor felt quite cold and unwelcoming due to all the windows being open, but as soon as we got into our room everything was fine. The room was a little tired but I guess it was next in line for refurbishment but over all it was comfortable. Shower worked well and was extremely hot, Wi Fi worked well, parking was very convenient and breakfast was a buffet which was everything it needed to be. Restaurant staff at breakfast were very good, clearing plates and replenishing the buffet when required. Would definitely return just to experience a renovated room as this can only help to establish the premises as a prime mover on the sea front.

"It's Blackpool afterall"

User 13/11/2015

There are so many places to stay in Blackpool so what made us book this hotel. To be honest price and free parking...there were cheaper places but by the time you paid for parking it would all add up. This hotel is convenient. It's on the sea front. Maintenance being carried out but it wasn't really disruptive except one morning (not early but certainly before 10am) there's was banging going on in the rooms beside but as long as you weren't out late the night before you'd be fine. We got what we paid for, it was clean warm and comfortable. The staff were polite and duets us. We didn't have breakfast but did have an evening meal which was nice. Unfortunately we arrived the day after the illuminations were finished and there were no. Shows on either. Plenty of pubs and good stay for a couple of days.

"It's under renovation, but they should start with the Manager"

Darren S, Eastbourne, United Kingdom 10/11/2015

Just stayed one night whilst we 'did the Pleasure Beach and saw the lights'. What a calamity, I thought Fawlty Towers was in Torquay! To begin with they had over-booked the hotel and they tried to move us. We had booked two rooms as they had no family rooms available. The thought of traipsing across Blackpool with both kids trying to find somewhere was not an option. We settled and agreed on one room, with an additional double bed. They would manage this whilst we went out for dinner and had a walk along the prom. Got back six hours later and they hadnt done a thing. Two tired kids and a stressed out wife = one star Tripadvisor review!!! After a comical scene from said sitcom where they tried to give us single sheets for a double bed, we did get a good rest. The shower was a joke and looked like something from the second world war, if they had showers, this was it. The breakfast was okay, tricky due to the renovation, buffet queues etc, but that's the least of their problems. The receptionist was very helpful, but the duty manager and hotel manager could were about as useful as a chocolate teapot.

"Great location, rooms adequate, building work ongoing."

Joy C, Bradford, United Kingdom 09/11/2015

We stayed here for two nights to experience the illuminations. We had a room on the front, with great views. The room itself was in need of updating, but it was perfectly fine. The shower cubicle with plastic curtain, was miniscule.Parking was free and right in front of the hotel; finding a space was not a problem. Breakfast was great - a buffet with a wide choice and the waiting staff were very helpful. Both days they checked we had finished eating before they started clearing the buffet (we were not early risers). We ate in the hotel one evening but it was pretty mediocre and we went out the second night. Wi-Fi was great - high speed and easily accessible in all areas. When we got up on the Monday morning the builders had already arrived and the noise from the guest room they were working in was pretty awful. It was a few doors down for us, but I would have been really upset had our room been any nearer. It is great the hotel is having a refurb, but parts are cordoned off and rubbish was being thrown from an upstairs window into a skip in the car park, without the use of a chute. Dust was flying everywhere. Cleaning, waiting and reception staff were all very pleasant. We would return, but would ask for a refurbished room and probably wait until the building work was completed.


User 08/11/2015

I booked a weekend break for my partner and friend. On arrival they were shown to a very small room that held 2 single beds in which they refused due to its size. They were then shown to a larger room with 2 single beds and when entering the room smelled of damp including the bathroom. They were told there was no other rooms available. Their shower did not work and there was very little hot water for both off them. For the price that was paid they both felt they would have been better in a B&B


User 06/11/2015

I booked a twin room for my Daughter's Birthday. Arrived to free parking ( only positive ) and was given a ' cosy room'. This was basically a single room with an additonal single bed wedged in so that they were the exact width of the room. Workmen directly outside beginning at 7.30am added to the misery. Staff did not care and their attitude was appalling. Other patrons were also complaining, yet it made no difference. Hotel is tired and like something from 1978. When you come in at 22:00 and there is not one single person in any public area at all, you know that something is amiss...

"No rooms due to 'last minute refurbishment'"

brookie0079, brookie0079 06/11/2015

We were booked to stay here last weekend, we arrived at 11.45am and given a permit to park and asked to return at 2 to check in. When we arrived back at the hotel at 2pm we were told they had 'last minute refurbishment' and asked us to move to the Carousel hotel. The hotel had no access through the front door, you had to enter by the back entrance with the builders, dust and their equipment which wasn't great. There were no windows in some of the sea view bedrooms and I assume this is why we had to move hotel. The staff were incredibly helpful and polite and I appreciated fully this was not their fault however it would have been useful to be asked to move when we arrived not in the middle of the afternoon. The hotel really are doing renovations at the wrong time of the year, you would expect the Illuminations to be one of their busiest times therefore its a shame they could not provide the service you expect from this chain.


jean w, Derbyshire 05/11/2015

An excellent located hotel not far down from North pier, And a tram stop right outside. Very nice and helpful staff, we were upgraded for a small fee to a sea view room - worth every penny! The hotel is being decorated/refurb, but this didn't impact on our stay. Our room was large as was the en-suite, and was clean. Plenty of clean towels avaiable. The food was extremely nice and good value for money, the salmon i had last night was beautiful melt in the mouth! Would recommend and would stop again.

"Excellent stay yet again."

lynnorris2012, west midlands 05/11/2015

Although it was going through a renovation it did not take away our opinions of The Carlton.The staff are very friendly and can not do enough for their Guests.This is the 3rd time we have stayed and we will be returning again next year. Staff in all areas were helpful and nothing was any trouble to them.The food in the Restaurant is excellent.We did not have to go out to find somewhere to dine.Thank you to all staff in making our stay a very pleasant one.

"Great Hotel"

User 03/11/2015

My husband and I booked this hotel on the morning that we went. Upon our arrival we could see that some building work was taking place at the hotel but it didn't effect our stay. We were greeted at reception by a very friendly lady who made us feel very welcome. We were given a room on the 3rd floor which overlooked the seafront, it was very foggy so we couldn't see much but the room was a good size and it was clean and comfortable. The hotel had plenty of free parking and was just a short walk away from the hustle & bustle of Blackpool which suited us and it was a bit quieter. We also had free wifi. The breakfast included cereals, croissants etc and a buffet style cooked breakfast which was very nice. We found this hotel to be good value and in a good location. I would recommend this hotel for a short break to Blackpool.

"Great location, disappointing food quality"

Sc0ttishR0amer, Scotland 01/11/2015

Great location for jumping on a tram to see the illuminations. Upon arrival reception team were very helpful and we decided to have dinner in the hotel. The food was poor quality and Luke warm - told barman but didn't seem too bothered. Hotel was undergoing refurbishment and signage was poor for entrance.

"Nice hotel in good location"

page12, Manchester, United Kingdom 31/10/2015

Booked 4 bedrooms with hotel through £82 for double and £52 for a single room. £7 extra for the cot. 2 of the Double bedrooms were very small, felt claustrophobic. Other had a cot in and was good size facing the sea view. single was also ok. We stayed one night taking our grand child for the first time to see illumination. It was clean and comfortable nothing exciting but adequate for our needs. The staffs were helpful. Breakfast was good. Will stay here again.

"Beware of overbookings!"

SusieLancsUK, Lancashire UK 31/10/2015

There appears to be a policy of overbooking in this establishment. Bookings through agencies eg seemed particularly prone to rejection. On check in I saw a procession of people given the apologetic news that there was no room and they had been relocated. Inevitably mine was an inferior establishment and their attempts to find better were perfunctory. Perseverance produced a settlement ie 100% refund, no charge in alternative hotel and £25 compensation but never again!

"Very good customer service and excellent location"

Mayumi A, Leeds, United Kingdom 31/10/2015

The hotel is located right front of the tram station and the beach. Hotel receptionists were very busy, but they were very helpful. One of receptionist even checked if I had a member card of best western reward and as he found I was, he found a better room for me/my son (sea view). Breakfast was served very efficiently and both presentation and the taste of them were good, too. Really enjoyed the stay at this hotel during the Blackpool illumination.

"Beware: Booking system unreliable."

Stuart S, Manchester, UK 31/10/2015

We were booked in here via TripAdvisor (Amoma), paid and confirmed. We arrived with our confirmation only to be told we had no booking (I'll be taking that up with TA!). The Duty Manager very helpfully booked us in, at no extra cost, to the 4* Carousel Hotel at the other end of the Prom (not a bad hotel in fact) and that would have been it had I also not seen others on here with the same problem. The Carlton are in the middle of renovations and it seems their booking system has gone into meltdown. They couldn't have been more helpful in sorting out the issue, hence the 'Average' rating but we shouldn't have had an issue in the first place.

"Prefer premier inns....."

shortyclairebear, east yorkshire 30/10/2015

I stayed here with my son (age 6) for one night. I paid £69.00 for a double room with no food included. On check in I was asked if I'd accept a single room with ONE single bed for us to share?! Errr no!? Who would accept that? The room was nice enough but the central heating was on all night on FULL! Fortunately I managed to shut it off with the TRV on the radiator. The door unlocked if the handle was turned inside,no proper lock on the door. Not the best with children! All in all I'll stick to premier inns in the future. Clean and acceptable but to be asked if I'd accept one single bed for two of us at nearly £70 I wasn't impressed!!!!

"Double bookings beware!"

James W, Manchester, United Kingdom 30/10/2015

Booked hotel through Trivago and they booked through Amoma and we did receive a booking confirmation for our two night stay and I did phone the hotel direct the day before to confirm booking, which I was told all ok. Problem was the day we arrived we was told there was no booking! The hotel managed to get us in later that day but the room was a single room with a double bed in it and not a double room which we had booked but because it was getting late in the day we took it. Must admit the Manager was very helpful in finding us the accommodation but really it was a stressful experience and spoilt the trip to be honest. It's probably best to book direct I know but the hotel confirmed my booking over the phone the day before so just beware when checking in. The hotel does have work going on at the moment inside but this did not really spoil the stay. It's clean and pleasent and location spot on with its own carpark.

"Great stay"

kezzie33, Stoke-on-Trent, United Kingdom 29/10/2015

Stayed overnight with our 3 small children. Clean and friendly. Room very tidy. Didn't like the door locks. If the handle was pulled down from inside the door unlocked. Not brill with a 1yr old. Heating was buzzing very loud at 11.30pm but sorted that out by turning heating off! Breakfast was plentiful and delicious. Would stay again with no issues.

"nice hotel in a great location"

perry007, TyneandWear 28/10/2015

This Hotel is at the North Pier end of Blackpool & i am glad we chose this end as i thought the central & south areas looked very run down and noisy in comparison We stayed at the Carlton for 3 night (2 adults & 1 child). We were told when we checked in we had one of the best rooms, the room was more than adequate, spacious enough however decor wise a little dated but clean with tea / coffee making facilities - we were out and about all day every day we were there so we literally only spent time in the room to sleep and shower. Reception - check in is 2pm and the staff were really friendly and it was quick and easy Bar - very overpriced but then that's what you come to expect in hotel bars, Breakfast - the breakfast was really good, loads of choice, cereal, fruit, yoghurts & then you full english choice. Piping hotel and buffet service Hotel overall - the hotel is a little dated if i'm honest but clean and tidy and that's all that counts for me. There was a mixed age range of guests so clearly something for everyone. The hotel is actually being renovated although nowhere does it say this on the website however we didn't hear any noise or evidence of the work going on until the earliest 09:00 when at breakfast so no problems in my eyes Overall stay - very good and i would definitely stay here again as i thought for what we paid it was excellent value for money

"Good hotel"

mick s, Leeds, United Kingdom 25/10/2015

£100 each for two nights did not really use anything else was there on drinking weekend Really good stay 2 nights good size rooms twin breakfast was good, staff where good . will stay there again maybe next year ????????!!!!!!!!!!!!'!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

"Birthday treat"

User 25/10/2015

I'm booked a 2 night stay for my parents for my dads 80th. When they booked in they quickly upgraded them to a sea view room. Thank you. a little gesture like that made their stay more enjoyable. They had evening meal at the hotel and said it was lovely and had a lot of choice. Staff and manager was lovely and friendly. They will be staying again.

"Great value."

BillytheQuiche, Rotherham 24/10/2015

Looking for somewhere to stay for a short break in Blackpool that will not break the bank? Look no further than the B.W. Carlton. Easy to find and park and easy to spot as one of the few hotels to look as though it has had a recent coat of paint. Situated a few minutes walk from the tower/north pier and opposite a tram stop, it is close enough for easy access and far enough out to be quiet an peaceful in the late evening. As with most hotels at this level in a place like Blackpool, a little ''TLC'' would not go amiss, but the room was clean, comfortable and decently appointed. The fabric of the building was a little worn but not enough to be an issue. The lounge was a nice place to linger and the dining room, while not ''silver service'' was comfortable and welcoming. This brings me to the Hotel's best feature. The food! Punching way above the price point and expectations for a seaside hotel, it was excellent. While having no ''fine dining'' pretensions, the menu was modern with a familiar feel, enough choice to enable trying something different but with comfortable favourites. As good a buffet breakfast as you would expect at a much more expensive locale and a well thought out wine list at very reasonable prices round out the goodies. Without massive investment in fabric, this great little Hotel cannot command 4 star rating, but I personally give it 4 stars for effort and the food


Keith H, Warrington, United Kingdom 24/10/2015

When we booked we were unaware of the structural building work going on at the hotel. This created noise, dust and drafts. The public rooms were not inviting. We had booked a sea view, this did not materialise. The room was small, shabby with the curtains hanging off the rail. It was very clean and warm. There were insufficient staff to run the hotel and no one was on the bar. We will not be going back.

"Good hotel for the price"

natalieh1985, sheffield 20/10/2015

Hotel is well located in Blackpool and has a tram stop across the road. Free car parking at the hotel. We didn't eat at the hotel but over heard others saying food was lovely. Room was tiny and could have done with a refurb but I understand the hotel is going through one at the moment. Overall we enjoyed our stay

"Good 1 Night Stay!"

Rdfdr78, England 18/10/2015

I Visited Blackpool for the day and stayed over at this hotel, this hotel has a good quiet location with private car park. At check in the receptionist was extremely efficient with excellent customer service skills (zhanna), I had a single room which was clean, tidy and comfortable, there was not really much of a view from the window as it was located at the back of the hotel but this did not bother me.The bathroom looked new and everything worked as it should. In the morning a buffet breakfast was on offer with English breakfast @ the heart of this which was extremely nice. I enjoyed my short visit to this hotel and would book again,

"Pleasant over night stay, but hotel a work in progress"

User 18/10/2015

We stayed over night with out grand daughter and the staff were really helpful and our room was okay. The hotel is undergoing a much needed refurbishment which will make this a much better hotel in the future. The location was ideal for us for the Illuminations.

"Great location"

RowenaSmiff, Bridlington, United Kingdom 16/10/2015

Stayed here for two nights, in a sea view room. the hotel is currently undergoing some refurbishment. our room was clean but the decor was very tired, as it is throughout the hotel. the ensuite shower room was adequate but would have benfitted from a towel rail or towel hooks (the ones on the door had been broken off and not replaced), the shower would have benefitted from a small shelf or rack for personal toiletries. Breakfast was a self service buffet. food was plentiful and there was a good range to choose from.

"Fabulous hotel and good value"

User 14/10/2015

I stayed for 2 nights at the end of September with my mum and cousin. The staff are all lovely and the food is excellent and the 3 course deal is probably the best deal in Blackpool for very good quality food. The views from the bar and dining room are great. I did notice some painting being done but a hotel doesn't need to shut down to upgrade itself and this did not affect our stay. I have rebooked for December for my birthday with family and friends as I love the location and friendliness of this hotel.

"Not bad for a Blackpool hotel ! "

Primrose71, Liverpool, United Kingdom 14/10/2015

Stayed here for one night to visit Blackpool and see the illuminations. Location of hotel was great just past the north pier away from the rowdiness of the centre with a team stop just outside. This enabled us to purchase an all day ticket to get around Blackpool was great! The hotel itself was quite quiet, staff were all friendly and couldn't help enough. The breakfast was buffet all food was cooked and tasted fab! The hotel room was slightly on the small side however served it's purpose for a one night stay and definitely well worth the money we paid for our stay compared to other hotels we have stayed in in Blackpool previously.

"Weekend in Blackpool to see the illuminations"

julie341, Swadlincote, United Kingdom 13/10/2015

Well located hotel, staff very friendly and helpful. Ate in the hotel in the evening had a lovely 3 course meal which was good value for money. Hotel room a little on the small side but that isn't the end of the world


Sue B, Greater London, United Kingdom 10/10/2015

worst best western I have dealt with for customer focussed , some reviews are ok , the negative ones I have to agree with , prices require adjusting , big blue charge the same but big blue altho out the way is perfect , give It a try . you will not be disappointed .

"Highly recommende"

John H, Halifax 05/10/2015

My wife and I enjoyed an overnight stay the the Carlton Hotel. The welcome was very warm and whilst the room was a little small it was adequate for our needs. We enjoyed Dinner in the hotel with a very wide menu to choose from. After a good nights sleep in a comfortable bed we enjoyed an excellent breakfast with a wide choice of hot and cold food to choose from. We would have not hesitation in booking at The Carlton the next time we stay in Blackpool.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you very much for your positive review and for recommending us to other travelers. I am really pleased that you had a great stay with us and that you feel that we delivered in all areas. The team are always happy to offer you excellent service throughout your stay. My team and I truly do look forward to having the pleasure of welcoming you back to the hotel again. Best Wishes Ash Gaur

"A very enjoyable overnight stay"

SusanHWhitwick, Whitwick 02/10/2015

Stayed here for one night on 30/9/2015. It was a very enjoyable experience. We have stayed at this hotel before, so were pleased to see that it is being given a face lift. We found all the staff to be very pleasant, especially the Spanish gentleman on reception the morning that we checked out. He was having problems with the card machine, not his fault. He kept apologising but it was not necessary. Our room was at the back of the hotel, with not much of a view. However, this was no problem as we were out most of the time. Very clean, breakfast good. Well done, we will be back.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you for choosing to stay with us on your recent stay in Blackpool. I am pleased that we were able to offer you all the facilities and services to make your stay a comfortable one. We very much look forward to welcoming you back to the hotel when you next visit Blackpool. Best Regards Ash Gaur

"One night to see the lights"

Lizzie098, Chester, United Kingdom 30/09/2015

Stayed for one night to see the lights. Our room was around the back of the hotel with a slither of sky and a tyre depot visible. The room was clean and OK. The hotel seems to be in a phase of decorating. I could not pay with my Best Western card as I had booked with and I also had no points for my stay. Breakfast was OK with the food set out in covered servers and do your own toast and drinks. The Reception Staff were pleasant and tried to be helpful.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you for taking the time to give us your feedback, we appreciate your comment about staff at the hotel. As a valued BEST WESTERN member only stays booked through the proper hotel website, or alternatively calling the hotel directly Qualify to pay by Business Card and gain points,as bookings created by any OTA, (on Line Travel Agents) do not qualify for reward points. We have Special offers on all round the year, please check on our website for the current offers. Best Wishes Ash Gaur

"Pretty much what I expected"

Sue_Morrison, Seaham 28/09/2015

This is an old hotel which is need of redecoration and renovation, which fortunately appears to be about to happen. We has a double room (203) which I would describe as dated, drab and diminutiive. It was approx 10ft x 10 ft with more furniture than was reasonable for room of this size, and with dark paintwork and soft furnishings it felt a bit oppressive. The bathroom was approx 3ft x 6ft so we were constantly dancing around each other in this very small space, but we didn't spend much time there so it wasn't too much of a problem. On the plus side the bed was comfortable, the linen was good, and there was a constant supply of hot water. Breakfast was very good, but dinner was decidedly average - more Iceland than Jamie Oliver, but then we were there for a conference so that could be down to the package negotiated by the conference organisers. The staff were helpful and worked very hard to please guests. The bar area was a bit small and poorly organised. The conservatory area was a long thin shared space for the restaurant and bar, but had formica tables which didn't create an inviting space. On balance I couldn't say this hotel was good but it wasn't bad either - and it did have free wifi and free parking. I probably would consider returning, but I would ask for a bigger room next time.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you for staying with us recently and for offering your review and we appreciate you recognising the staff at the hotel. I am sorry that the size of your room was not to your liking and not what you expected. I have to admit we do have some smallish rooms however we also have some palatial ones too! I am sorry that this particular visit was not an entirely positive one and we do hope that you are able to visit us again to enjoy our facilities. Best Wishes Ash Gaur

"Worst Western Hotel"

Leslie7197, Stockton-on-Tees, United Kingdom 28/09/2015

Reception staff nice enough just couldn't understand them due to language problem, room 219 avoid was not worth its 3 star was''nt even a 1 star, windows filthy on the inside, plastic bath mat, was walking on its own, shower head was orange with scum, light switchs dirty, generally tired unclean and battered, we complained and were offered room 222 was dark dingy no window and faced the air conditioning unit, we refused that, we did check all the other hotel in the area to move but everywhere was full booked. It is in a good location, and breakfast was good otherwise avoid if you want a decent clean room. I would expect more from a Best Western Hotel, Back to premier for us.

GaurAsh, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you for taking the time to communicate your feedback following your stay with us. I was disappointed to learn of your experience and first and foremost, please accept my sincere apologies for the inconvenience this must have caused to you during your stay. I would like to assure you, that your experience is not reflective of our normally high standards of service. Your feedback had been fully reviewed and taken very seriously. I have already shared the feedback with the senior team, to ensure that individually the appropriate action is taken. Once again, please accept my most sincere apologies and thank you for taking the time to highlight your concerns, as it is only through such feedback that we are able to constantly improve our products and services. I do hope that we have the opportunity of welcoming you back to the BEST WESTERN Carlton Hotel Blackpool in the not too distant future when a marked improvement will be noted. Best Wishes Ash Gaur

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.