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Codice vantaggio


Blackpool, Royaume-Uni






2  Adulti0   Bambino

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Codice vantaggio

Best Western Carlton Hotel, Blackpool

282-286 North Promenade, FY1 2EZ, Blackpool, Grande Bretagne - Vedi su una mappa
Best Western Carlton Hotel - Area esterna Il Best Western Carlton Hotel è situato nel centro di Blackpool. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Carlton Hotel è il luogo ideale in cui soggiornare a Blackpool, grazie alla favolosa posizione sul lungomare con vista sulla splendida costa di Fylde. La spiaggia è a pochi passi, dall'altra parte della strada. Trovandosi lungo il settore nord della passeggiata, un po' meno trafficato, l'hotel offre un'atmosfera tranquilla a solo pochi minuti dal centro di Blackpool e dalle sue numerose attrazioni.Costruito alla fine del XIX secolo, il Best Western Carlton Hotel è immerso in uno scenario caratterizzato dai suggestivi panorami del mare d'Irlanda, da circa 20 chilometri di spiagge sabbiose e dal famoso tratto della promenade di Blackpool denominato "Golden Mile". Una piacevole passeggiata ti condurrà nel centro cittadino, ai Winter Gardens e a tutte le attrazioni più importanti di Blackpool. L'iconica torre di Blackpool è imperdibile e a solo un chilometro e mezzo circa di distanza verso sud si trovano i famosi divertimenti di Pleasure Beach. Ti accorgerai di essere arrivato quando sentirai le grida dei passeggeri del The Big One, l'ottovolante più alto e veloce nel Regno Unito. A metà strada, troverai il parco a tema Seaworld®, il museo delle cere Madame Tussaud's e tantissimi altri spettacoli e divertimenti.Il Best Western Carlton Hotel si trova inoltre a soli 800 metri circa dalla stazione nord di Blackpool ed è una struttura per conferenze dall'ottima posizione a Blackpool. Se ti piace soggiornare vicino al mare, questo è l'hotel giusto per te.

Best Western

Carlton Hotel




i vantaggi dell'hotel

  • Ristorante all
    Ristorante all'interno dell'hotel
  • Sala cocktail nelle vicinanze, entro 30 metri dalla hall dell
    Sala cocktail nelle vicinanze, entro 30 metri dalla hall dell'hotel
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Servizio in camera
    Servizio in camera
  • Personale multilingue
    Personale multilingue
  • Campo da golf dell
    Campo da golf dell'hotel o nelle vicinanze.
più info vedi meno

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Qualità del sonno

"Illuminations visit"

Guide813572, Easingwold, United Kingdom 27/09/2022

Stayed 2 nights. Excellent service. Room carpet needs a good clean but otherwise spotless. Staff very polite and accommodating. Food was adequate but gammon best eaten with steak knife, tough! Unfortunate that reception floor was cleaned at breakfast time, horrible smell of disinfectant.

"Clean and comfortable beds"

Thriftybargains, Stoke-on-Trent, United Kingdom 24/09/2022

Good hotel. Room very clean, daily housekeeping, comfy beds. Stayed room only so can't comment on food but seemed a bit expensive. Lift to all floors. Nice big tv and good shower. Given a rear facing room so view was disappointing

"Super location, amazing staff , clean"

Diane C, Telford, United Kingdom 23/09/2022

Wow I liked this hotel alot Was able to leave husbands mobility scooter on charge too ( many thanks for that) Breakfast adequate Nice and hot Staff excellent Bedding and towels very white Wouldn't hesitate to return

"Just Love It!"

Peter F, Little Sutton, United Kingdom 20/09/2022

We stayed two weekends running,first time in room 214 & the second time room 209,both times the rooms were comfortable & spotless,great sea views & a good size car park. There are bus & team stops across from the hotel,although the bus annoyingly stops running around 6 pm. There is a nice terrace at the front of the hotel. All the staff were brilliant,so friendly,helpful & welcoming.

"Comfort and Value for Money"

michellethot, Kent, United Kingdom 19/09/2022

The Best Western hotels never disappoint. I have stayed in several now throughout the United Kingdom and Scotland. They are perfect. The food is nicely varied. The rooms are clean and tidy and have the essentials.

"No problems here"

Vacation41832537267, Sawtry, United Kingdom 18/09/2022

Nothing wrong here with our stay lovely staff especially Finlay and Hannah Room very clean with kettle water coffee tea making stuff even chocolate bars Shower was old fashioned but suppose goes with the age of the building Bed was comfy We had our dog with us and he seemed happy with the hotel lol did hear the odd dog bark but on the whole it was quiet Breakfasts are really nice and all you could want for

"Afternoon Tea with Prosecco - worth waiting for!"

T2778JFpeterv, Preston, United Kingdom 18/09/2022

We won a charity auction for an Afternoon Tea for 2 with Prosecco pre pandemic, with the help of the amazing staff we were able to finally take them up on this voucher on Saturday 17 Sept 2022 and it was well worth the wait. The Afternoon tea was delicious the Prosecco excellent, but what made the day was the friendliness of the Staff who made us feel very at home - Well done - Peter & Helen

"lovely stay and lovely staff"

User 14/09/2022

we have stayed at the best western in blackpool 4 times, we were very apprehensive at first as we have been coming to blackpool for 27 years and always stayed at the park house hotel. We felt like a change was in order as in our opinion the park house had gone down in quality, we tried the Best western and requested a mobility room on the ground floor as i explained my husband has terminal cancer and this kind of room was ideal for him. The staff couldnt have been more helpful, Hannah on reception was absolutely fantastic as was Katie and Chris. The room was very clean and the breakfast was very good. The lounge and the bar area is very spacious and is air conditioned. All in all i cannot fault this hotel, it might only be a 3 star but in our eyes it is much more than that. Thanks guys,hope for a return visit next year

"Clean and comfortable hotel with friendly staff"

User 12/09/2022

We were pleasantly surprised at how lovely this hotel was. The staff were all friendly and helpful. The room and foyer were clean and nicely finished. The breakfast was very good. Good parking available. Overall, we were really happy with our two night stay and would recommend this hotel as the location was also good, being slightly away from all the noise and bustle.

"Disgusting vile rooms, made me physically sick to know we slept on a heavily wee stained mattress with mould"

123123katherine, West Midlands, United Kingdom 10/09/2022

Don't stay here at this hotel, there was that many wee stains on the mattress and the mattress topper, it was absolutely vile, the bed was broken and dipped in middle, there was mould on mattress, stains up the walls, I have photos for proof. I will never stay here again

"Friendly, comfortable hotel"

User 10/09/2022

Great location for transport to local towns - Cleveleys, St Anne's, Lytham. Excellent staff - friendly & efficient - always happy to help. Very clean spacious sea view rooms. Check out the local hole in the wall cafe by the beach at Gunn Square.

"Best food and views in town"

User 10/09/2022

Don't miss this hotel. Right on the promenade, serving great sandwiches and food whilst you overlook the sea and promenade. I wasn't staying but used this property for food and it was delicious The views are some of the best on the Fylde coast

"My ⭐️⭐️⭐️⭐️⭐️ Visit"

Helen C, United Kingdom 26/08/2022

The Hotel Was Fantastic As The Beds Felt Very Good And The Breakfast Is Very Very Yummy. The Staff Is Very Friendly And The View Is Fantastic Aswell. It Was Around £400 But I Feel Like Is Should Be More Because The Luxury Is ⭐️⭐️⭐️⭐️⭐️. Best Hotel Ever.

"3 nights in Blackpool. "

patrick-j-wal, Egremont, United Kingdom 25/08/2022

Check In was a breeze. Staff very friendly (Reece Amy Chris to name a few) Got to our room (300) and WOW what a Wetroom, Absolutely FANTASTIC... it had everything that we needed. Very Clean throughout. Beds very comfortable. Plenty of space in the room. Food was lovely, especially the Breakfast, Plentiful, really set you up for the day. Fantastic location with parking. We enjoyed it that much, we have booked for our sons birthday next year. Keep up the fantastic work and see you all next year...

"Rude management"

dan81, Widnes,England 24/08/2022

Cheap … but cheap for a reason.. room Was clean and spacious, but the window was faulty .. the noise from the wind was awful couldn't close the window as it was so stiff and old . Did inform front desk in the morning and Andrew who I believe was the manager came Up and pulled the window closed with force (I couldn't do this it was so stiff) he was rude and didn't have any people skills what's so ever how or why he is in this industry is beyond me . He just told me it was the seal on the window and walked off .. this wasn't the seal I had videos and photos showing the window.

"Dog hotel"

Lanzarotemafia, Barrow-in-Furness, United Kingdom 19/08/2022

The staff at this hotel are very friendly and helpful. The room was clean and the bed comfy. The problem is the dogs. My partner is allergic to dogs, they give him breathing problems. In the evening there was a dog in the bar barking as his owners children played with him. Worse still at breakfast in the restaurant yes in the restaurant where people were eating food there was 4 dogs, again lots of barking.

Andrew Wilson, Owner at Best Western Carlton Hotel, responded to this review
Thank you for taking the time to review your stay with us. We take on board all comments, good and bad, as constructive feedback from our customers is very important so as we can maintain and improve the quality of our service and product. We are currently investing heavily in the hotel both externally and internally and we sincerely hope we can welcome you back in the future and you will see the changes we have made.

"Cant wait to return next year "

User 17/08/2022

Hadn't stayed at the hotel for over a decade and was worried after reading some of the reviews. We arrived just after 12noon, this is well before check in time. Managed to park the car with no problem and received a friendly welcome. Hannah had a word with a member of the housekeeping department and allowed us to check in to one of the two rooms reserved, meaning we could drop off bags and head to the pleasure beach. The rooms both had a few niggles: cracked bathroom tile no body wash towel rail loose ripped fabric on a bed base However there are little things and can be expected, did in no way affect our stay: Great breakfast Clean rooms Great staff. It's clear to see all staff work hard and you should be proud of the team you have. See you next year

Andrew Wilson, Owner at Best Western Carlton Hotel, responded to this review
Thank you for taking the time to review your stay with us. We take on board all comments, good and bad, as constructive feedback from our customers is very important so as we can maintain and improve the quality of our service and product. We are currently investing heavily in the hotel both externally and internally and we sincerely hope we can welcome you back in the future and you will see the changes we have made.

"A gem in Blackpool"

edwardw418, Sileby, United Kingdom 03/08/2022

We arrived and checked in and immediately were made to feel important as a guest. The superior room was large and clean with a very comfortable king size bed. The sea view was nice to wake up to and the headboard with pictures of donkeys was a great touch. The breakfast was buffet and very good and hot. The staff were well trained and the hotel should be proud of their professional but friendly attitude to guests.

"short stay"

Paul K, Derby, United Kingdom 02/08/2022

My fourth visit to the hotel pros public areas very nice, the breakfast was good plenty of choice , the staff were very helpful cons- a parking charge has been introduced since my last stay, I was in room 122 a fair size for a single but the bathroom was very small if you was a bigger framed person you wouldnt be able to sit on the toilet, one window which had frozen glass so no view outside felt a bit like a cell overall the hotel is good, great location and good staff just a few niggles

"Reasonable experience and would recommend to others."

User 02/08/2022

Gabriel gave us good service throughout our stay. However I should have to point out that 2 members of staff - one in breakfast and the other on reception (both male) were quite curt and didn't match the high standards of the rest of the hotel staff. Overall it was a pleasant stay. The room and communal areas were clean and well presented and I would recommend this hotel to others.

"Best Western Hotel Blackpool"

Conor_McCorry, Armagh, United Kingdom 30/07/2022

This was the first time we used this hotel as the one we normally used was not available but this hotel was handy to the pleasant street tram stop that was just in front of the hotel. The hotel room was clean and the family room we had was a double bed and a bunk bed we didn't expect that but it was all good my 6 year old loved this as it was different for her. The food was a buffet style breakfast and again was well laid out and nice. The hotel has a car park for about 30 odd cars. This hotel is pet friendly so a few dogs where about. Overall this was a very nice experience and would recommend it to anyone.

"‘Worst' Western"

redemmbers1, Northumberland, United Kingdom 30/07/2022

Booked a family room for a night for our little trip to Blackpool. We have visited Blackpool around 6 times over the last 7 years and stayed in various BnB's. This time I thought I would splash out a bit more, have a really good stay experience in a nice hotel, paying £169.00 for one night stay. We were given a family room with a bunk bed. The room shabby, the carpet filthy and just so disappointing. The bunk beds didn't even have a proper mattress and had blue plastic ‘jail mattresses' as my 13yo called them. My husband did complain and we were moved to another room where my son did have a single bed to sleep in. But again, carpet not much cleaner, the room was dusty and not up to a very good standard of cleanliness at all. Beds were comfy mind and we slept ok, however room was very hot and I didn't want to use the fan as it was so dirty with dust, I didn't want my kids breathing it in. Breakfast was nice and the staff pleasant. However really disappointed and quite frankly quite cross that we paid so much money for a dirty, shabby, basic room. Would not recommend and would certainly not return. Wish we had just booked a cheap BnB instead, never had an issue with any since we started going to Blackpool.

"Great western carlton Hotel, Blackpool. Nothing great about it. The staff were all really nice but the hotel was filthy"

User 24/07/2022

The room was tiny. Absolutely filthy windows and bathroom window frames literally black with dirt. Bedroom window would not close. Radiator hanging off bracket. Dirty walls and even smoke alarm was taped over. Very disappointed. The staff were the only redeeming feature. Very friendly

"Another fantastic stay. "

Lyn0S, Stockton-on-Tees, United Kingdom 21/07/2022

We have stayed at this hotel many times its always a good stay, the staff are very friendly and helpful, the house keeping staff work so hard to make your stay enjoyable with the rooms spotless, the hotel is opposite the sea and has a lovely veranda which you can sit out and watch the world go by, the food is lovely too, breakfast is plentiful, the hotel is about 15 minutes walk to the town there is parking on site at a £5 charge per night. The only down side in my opinion is no entertainment.

"2 night stay"

jocross65, Oldham, United Kingdom 20/07/2022

Stayed for 2 night, great location, quiet area with tramstop right outside. We had room 310, room was a good size with a nice bathroom with bath. Quite warm in room but a fan was provided. Lovely reception area and restaurant, could sit over looking the prom also had a terrace to sit and watch the world go by. Breakfast was very nice, cereal, breads, croissants, and enough choice with the cooked breakfast. Would definitely stay here again.

"Broken door and flooded bathroom"

gav892, Northumberland, United Kingdom 16/07/2022

The lock on the door was broken for over a day. When we went out we were constantly worried about our belongings. We reported the toilet was broken and nothing was done we woke up to a completely flooded bathroom so we couldn't have a shower or even use the toilet. I have never seen anything like it in my life. It nearly ruined our hard earned trip

"Worst Stay Ever"

hobby41, Southampton, United Kingdom 14/07/2022

Have stayed here previously without problems. However, staff this time were very rude and not accommodating. Even when I had the Do Not Disturb sign on the door, the housekeeper knocked and knocked the door and then just walked in; totally unacceptable. The floor is uneven and caused my elderly mother to fall and when this was reported it was just shrugged off with staff saying they were aware of it and it was going to be repaired; no warning signs or anything in situ to warn customers !!! We weren't aware of extra costs for parking which would have been nice to be told on arrival.

"Grim Room"

User 11/07/2022

I'm struggling to understand why the downstairs is really nice and the rooms look like this? Very grim room, stains all over the carpets, marks all over walls. I'm glad I only paid £48! Management need to sort this out, it's not acceptable!!!!

"Lovely hotel"

User 10/07/2022

Great hotel away from all the noise with a gorgeous view of the sea. The reception area is really nice and clean. The staff are very friendly, especially the young man in the restaurant! The room was perfectly fine for the price, we paid around £45. It had everything you needed, fan, hairdryer, big TV, bath and shower. There's a tram stop right outside and parking is available. We will definitely be returning and highly recommended this hotel!

"Excellent stay"

BenfleetAnnette, Benfleet, United Kingdom 01/07/2022

Lovely staff, best view ever from the lounge and restaurant . It's just beyond the North Pier and it's a quit location but still only 10 mins walk from the main area. I loved my stay and would recommend it 100%

"OK stay"

TammywBoston, Boston 30/06/2022

This hotel is in a good position and an easy walk into town. Our room, a standard twin was disappointing as it was down a narrow corridor and the room very small, no offer of help with our suitcase even though my husband is an older person. There is a lift to the 2nd floor but once our of the lift the walk to our room was quite challenging. Breakfast was OK, but not a lot of variety. Needed my glasses on to see the choice of coffees available on the coffee machine. Would we stay again ? Probably not.

"A great stay in Blackpool"

324lydiab, Salisbury, England, United Kingdom 29/06/2022

The staff at this hotel outstanding. JohnJo gave us wonderful service for our dinner and the lady at reception made us feel really welcome. The room is super; the hotel is about 10 minute walk to the centre but with the view of the sea and bach and the Isle of Man not far away there's no need to move far from the otel. The food was excellently cooked. We had the Merlot and hat was good too. Plus it's dog friendly.

"Must stay"

User 28/06/2022

Recently enjoyed a family stay here , couldn't fault it , the staff were super nice and so accommodating. The welcome we got on arrival from Dan really help settle our nervous dog he took his time and gave him so much attention .We had booked a family room and it was what we expected , plenty space and really clean we had the added bonus of a stunning view of the sunset . The bar was reasonably priced and well stocked and had a comprehensive menu that suited even our fussy kids . The staff are so hard working and dedicated it was a joy to stay here and will definitely return . Keep up the good work guys

"Don't pay for Breakfast!!!"

Stay13692548260, Manchester, United Kingdom 19/06/2022

The breakfast is £9.95, buffet style. You'd expect for that price there would be everything that constitutes a full English. No, I'm afraid not. Bacon, Sausage, scrambled eggs & beans is all that's on offer. No tomatoes, no mushrooms, no hash browns. A sign on the table said “If you would like your eggs fried or poached, please ask a member of our team”. So we asked for fried eggs, only to be told “Sorry we don't do fried eggs”. The sausages were undercooked and the beans stewed. So if you want a decent breakfast, I strongly recommend you eat elsewhere. You can get a proper full English 200 yards up the street for a fiver.

"Rooms very basic ."

caroleh284, Manchester, United Kingdom 11/06/2022

On arrival we were informed that it was £5 per night to park the car! Last time that we stayed at this hotel the parking was free! The receptionist was very pleasant and very friendly. We went up to our small bedroom with a particularly small bathroom. There was no toilet roll holder and no shelf to put your creams etc. I wouldn't mind but there was definitely room for both! The duvet was one of the thinnest I have ever seen but luckily it wasn't a cold night! There was only one small draw in the room also. We did eat in the restaurant and the food was very good I don't think that we would stay here again !

"Not a good idea!"

Relax17821909305, Cheshire, United Kingdom 29/05/2022

The location is ideal, away from the noisy area, but walkable to attractions. We booked a superior room, £150 for one night. The seaview was great, however the room smelled of damp and dog. The bed was uncomfy, as were the pillows. The bed cover was unclean, the miniature bathroom was last decorated circa 1980, with the mold around the shower tiles to prove it. The shower didn't drain and nearly flooded the room, temp was very hard to control, and the fixed shower head was firing at the wall, the bathroom smelled worse than the bedroom. Having seen the state of the bathroom, we didn't risk eating or drinking there. Wouldn't stay there again for free.

"What a star Hannah is!"

User 28/05/2022

I have left a review specifically for the staff at this hotel. I stayed with a disabled friend and at every single point, the staff have been simply amazing. I must call out Hannah in particular who gave us a lovely smile the moment we walked through the door and every time she saw us. Nothing was too much trouble for the staff here and frankly they made our holiday. The rooms are modern and comfy and clean. The bar area has a view of the sea as does the restaurant and there is a lift. I would most definitely stay again but will try and poach Hannah to come and work in rail! lol

"Solo discrimination?"

User 21/05/2022

Holidayed at this hotel in 2021 and had to pay for parking at the hotel because I hadn't booked directly with Best Western - in May 2022 I holidayed at this hotel after booking directly with Best Western but was told I had to pay for parking at £5 per night, apparently the policy had changed on the 1st April 2022 which is ok but 2 ladies in front of me didn't have to pay for parking because they were a "group booking" when I queried why I had to pay. Make your own conclusion

"Room with a view in great location for Winter Gardens"

TDownes, Wakefield, United Kingdom 15/05/2022

We are a couple. We stayed for one night on Friday 13 May in room 113. This is a double room with sea view. This is the second visit to the hotel and unfortunately it's not as good as it was. Overall it requires some TLC PRO's Great location, right on the sea front. We went to see a band at Winter Gardens and this was just a 10 minute stroll away. Friendly staff Sea View Room Comfy bed Complimentary dressing gowns, chocolate and water Buffet style breakfast with good selection CON's £5 a day to park on site which we were not told about when booking. It used to be free for residents. There had been a bad leak to the ceiling in our room, decor and curtain pelmet were all in poor condition with stains and flaking paint which was on the carpet. Windows needed cleaning to make the most of the lovely view !

"Best Western Carlton Blackpool sea view room"

User 10/05/2022

Great hotel, excellent location with tram stop directly across road, great food and very friendly staff. The room was nice and clean and the view was excellent. Small table and two chairs in window for perfect look over the beach

"Nice staff and location, the rest a letdown"

KazB79, England, United Kingdom 02/05/2022

I booked a one night solo stay here as I was attending an event in Blackpool. I'll start with the positives. All the staff I encountered were very helpful, polite and friendly, and the hotel itself is in a great location on Blackpool seafront. It's about a 10/15 minute walk from the hotel to the town centre. Unfortunately that's where the positives end. I can't complain too much about my room being incredibly small, as I only booked a single room so I wasn't expecting a large space. The bathroom however was ridiculously small, as an average size female I could barely fit into the shower! The shower itself required an engineering degree to figure out how it operates. When I finally got the shower working the water was only running freezing cold despite following the instruction label on the wall to change the temperature. Then out of nowhere the water became so hot it burnt me as I stepped into the shower. It fluctuated between freezing and boiling for a few minutes before it eventually settled at lukewarm. The bathroom floor is also very slippy when wet, as the flooring isn't non slip like you normally get in hotels. The view from my window was of the fire exits, not very picturesque. The bed was the most uncomfortable hotel bed I've ever slept in, my back was really sore when I woke up. The walls are so thin you could hear every movement in the corridor and EVERYTHING the couple next door were doing. The central heating was constantly on which made the room unbearably hot, the windows in the room don't open to let any air in. Between the uncomfortable bed, drunk people noisily returning to their rooms and the heat I barely slept through the night. I wasn't notified upon booking, and I'm shocked this isn't mentioned in other reviews, but they take a £50 charge off your card at check in (on top of what you've paid for your room). They give you some spiel about how this can be used in the restaurant etc. Sorry but I can't abide hotels that do this, and it almost certainly guarantees I'll never book with them again. Apparently I'll get the £50 back into my bank within 4-5 working days. I bought food elsewhere when I'd have probably tried the hotel restaurant had they not done this. I'll choose where I spend my money thanks, rather than be coerced into it! Also the 10.30am check out time is just bonkers! I've never known any hotel throw you out so early, and I've stayed in a lot! Thanks to the awful night's sleep I ended up sleeping in, meaning I didn't get the chance to go down for the pre-booked breakfast as I had to get showered and ready to check out at such a ridiculous time. I wouldn't book to stay here again and I wouldn't recommend it to others either.

"1 weekend"

User 26/04/2022

Good location, staff were mostly polite & helpful, poor amenities, toilets broken, no light in the lift, no room cleaning was done, the retaurant was very very poor except for breakfast, a lot of road noise & with broken window handles we could not close the double glazed windows properly

"Easter weekend"

lsandland83, Swindon, United Kingdom 18/04/2022

Just got back from an Easter weekend here, overall the hotel is very good, the staff are very friendly. Check in was a little complicated but was soon sorted. Perfect location right on the sea front, the room was amazing but we couldn't seem to turn the heating off and the whole hotel seems to have the same problem. This is a pet friendly hotel which is great the only downside is your not allowed to leave your pet in the room. Overall a fantastic weekend and will be back

"Clean and comfortable"

User 09/04/2022

Felt comfortable and safe in the hotel. Easy to park out front and only £5 a night. We had a sea facing family room with large double and a set of bunks. 2 chairs in the bay window were a nice touch to watch the world go by. Room was a good size with a huge bathroom. Nice that there were proper radiators that could be controlled and windows that could be opened. Yes the room could benefit from a refresh but it was clean and comfortable. Shower was a power shower which was easy to use although difficult to get to stay at the right temperature- kept getting very hot. The only annoying bit I found was the position of the lights above the bed- you were blinded when lying down but could not sit up as the lights were In the way! Breakfast was good every morning. Staff all very pleasant. Would we stay again if in Blackpool? Yes we would

"Another Great stay at the Carlton Hotel Blackpool"

U5997MTdavidl, Island of Malta, Malta 08/04/2022

Fine upgraded rooms and amenities with above expectations from all staff. The hotel offers a fine position on the North Shore and Sea Views. Of special mention is the secure and easy forecourt parking. A great Blackpool Hotel that my wife and I have exsperienced over many years. Well done to the Carlton for maintaining a great standard for guests after a most difficult period for the Travel and Tourist Industries.

"Family break"

Camper15105452837, Liverpool, United Kingdom 02/04/2022

Great stay great staff had a fab break definetly be booking again ticked all the boxes could even take are pets with us nice little walk on the prom every morning they loved it and evening the tram stopped right outside hotel

"Room from hell."

dalmuir, Glasgow, United Kingdom 01/04/2022

On entering hotel is lovely reception ,lounge and dining area, but dont let fool you wait till you see the room. Carpets all stained filthy curtains a hole in the wall with a pole stuck from one end to another for a wardrobe. So please if you have booked this hotel check the room before paying.

"Uncomfortable bed"

helen64, Wakefield, United Kingdom 29/03/2022

Room was clean but small. Plenty of tea & coffee provided daily Near centre with access to Tram & Bus outside hotel. Mattress was very uncomfortable and sagging in the middle Room noisy due to it being beside steps. Shower wasn't draining properly. Reported after first night but sadly nothing changed to make the stay more comfortable.

"No issues"

mark7242, Leeds, United Kingdom 25/03/2022

Overall this place was ok, bedroom small but tidy, very warm thou, food was ok, staff ok, parking needed to pay for but reasonably fine. Location was about 5 minute walk north from the tower but again not an issue. Overall would stay again for a night.

"Pleasant Stay"

nickykatie, Bolton, United Kingdom 19/03/2022

Really pleasant and helpful staff.Hotel room clean with all the amenities you need. Only stayed for one night but when we visit Blackpool again we will definitely stay here again.Also a dog friendly Hotel. Breakfast was good with plenty choice.

"Best Western Carlton"

User 18/03/2022

Very clean room, comfortable bed, room had all amenities needed e.g kettle, hair dryer, fan, soaps and towels. Room we has was slightly small but it was only for 2 people. Staff were very helpful and considerate.

"Rude staff. Stained towels. No hot water. Broken shower."

User 14/03/2022

Stains on Towel. Shower not working. Bath water only luke warm. Reported on checkout, told no manager available & they would be informed & call. As of 30hrs later no contact has been made & I suspect unlikely to be…

"Weekend stay"

MarkGJack, Swansea, United Kingdom 14/03/2022

Had a Very enjoyable stay, read some poor reviews which worried us, absolutely no need to be honest. Comfortable room, nice bar area although beer was pricey at £5.50 a pint. Breakfast was fine, good quality, bar staff were very good, would stay here again without hesitation

"Excellent :)"

P_Diddly2018, Newcastle upon Tyne, United Kingdom 09/03/2022

Super friendly and helpful staff, a real credit to their profession, a very nice clean and accomodating dog friendly hotel, thoroughly enjoyed our stay and wouldn't hesitate to return. Bar area great, restaurant and food very good. Well located for all local attractions and tram stops right outside the hotel.

"Weekend break"

T3065GGmariem, United Kingdom 27/02/2022

We had lovely two days staying room only. Staff are always welcoming. Young blonde girl on reception especially friendly. Found my scarf when I lost and got it to me. Hopefully returning with family in a few weeks.


Noonys293, Scarborough, United Kingdom 18/02/2022

Very basic hotel. Our small room had a lovely view of a brick wall and fire escape which was a shame as the hotel was extremely quiet, not at all busy. We had a double room which was adequate, a bit outdated, as was the bathroom which was very narrow. The shower however, again old and in need of a bit of TLC was really powerful and easy to control temperature wise. There was a fan in the room which was great and they also supply a hairdryer. We both had a great nights sleep, the bed was comfy and clean. Breakfast was good as far as the toast, cereals etc, self service with jam and honey along pastries and juices, the cooked breakfast on the other hand was awful! Overcooked tough bacon, dried up sausage and baked beans that looked like they had been around a while due to their mushy dark colour. Served with a hash brown and fried or scrambled eggs, no tomatoes or mushrooms are available. There was only 3 other people having breakfast so I'm sure they could have fried up some fresh food. All in all it's not a great place but for an overnight stay it was ok.

"Very welcoming, PERFECT hotel"

Olivia_paige_x, Birmingham, United Kingdom 12/02/2022

We were travelling with our puppy and appreciated the service from friendly staff. Accommodation and restaurant was spot on. Overall Perfect hotel to stay in. Dog bowls and treats by the door were such a great touch. Very glad we found a dog friendly hotel, see you again soon.

"My birthday"

renee47, Sharm El Sheikh, Egypt 06/02/2022

They cancelled my booking five days before my book no reason why . I sent messages saying it my birthday I sorry . It is a shame . I am so upset and they didn't say why they cancelled. I had booked train and everything and dog sitter . They don't care and should look after their customers .

"Excellent hotel, with a beautiful views."

domsmith10, London, United Kingdom 02/02/2022

The hotel is a Ross the road from a convenient tram stop and the beach. You can have a lovely stroll along the promenade and the tower is about a 10 minute walk from the hotel. The restaurant provided nice food for a fair price. Staff are all very friendly and helpful. Would recommend staying here.

"Terrible experience don't waste your hard earned money in this arrogant unhelpful hotel"

hepworth5691, Reykjavik, Iceland 24/01/2022

Extortion at its best, we pain £105 per night for the tiniest box room with breakfast. The room was freezing cold and the window was a frosted glass so you couldn't see out We got up for breakfast which stopped serving at 9.30 and were in the dining room for 9.15 ordered our food which was minimal at best, I wanted a coffee when I had finished my breakfast went to the machine and it was off and was told if I want a coffee now I would have to pay for it !!!!!!!!!!!!! Common sense says the coffee machine would stay on until diners have actually eaten their breakfast I brought this up with the staff he said he had gone round the tables and asked we were in a group and had three tables in the room and none were asked or informed of the situation but the waiter barefaced stood and said he had been and told us. I brought this up with the front desk and both the restaurant manager and the receptionist just shrugged and said well that's the way it is Room a HUGE rip off breakfast poor at best and staff absolutely rude and not a care in the world if they give the hotel a bad name

"3 night stay at Carlton Hotel Blackpool"

_davidihoward, Banbury, United Kingdom 10/01/2022

This is our 5th visit to this hotel and oh dear very disappointed. Everything seemed to be too much trouble - I would of thought in the present climate they would be glad to service guests with what they want.

"christmas break"

manchester34, Manchester, United Kingdom 09/01/2022

we stayed here for Christmas eve & Christmas day leaving on boxing day, the hotel is lovely the meal Christmas eve was excellent how ever the Christmas day evening buffet was not the best , it was a little bit of a poor choice. Christmas eve entertainment was fantastic the atmosphere was buzzing everyone was up dancing it was a great night. it was a pity the hotel did nothing Christmas day or night, there was nothing on no quiz no singer nothing it was a little depressing to be honest. would we stay again ....yes & yes again at Christmas if they put something on Christmas day evening

"New Year, new hotel."

353arthurt, Glasgow, United Kingdom 07/01/2022

First time using this hotel, for a new years festive trip. Reasonably priced, pleasant professional staff, good service, clean and comfortable rooms, conveniently located. An overall satisfactory stay. Highly recommended.

"Newyear 2021"

F9251SQsharond, Halifax, United Kingdom 02/01/2022

Me and my husband stayed here on newyear eve till 2nd Jan never stayed here before what a lovely hotel nice clean and friendly staff and only 10 min walk to all the main bars and attractions and over looking t he sea will be booking again for my birthday in February really enjoyed are stay

"Poor Customer Service"

vforbes, Essex, UK 22/12/2021

I had picked Best Western out of the hundreds of hotels because I am a loyalty scheme member and I believed I would get better service. Unfortunately I was wrong. We visited during inclement weather, with three suitcases. We arrived an hour early for check-in because we had travelled by train and that's when it arrived. There was no one at reception. We waited 10 mins and I looked around and no one appeared. Eventually a young man wandered past and I had to shout out to him for assistance. He then called for someone else and a receptionist came over. She said she could not check us in as our rooms weren't ready. I accepted this and asked if there was somewhere we could stow our bags. She said no. The hotel is very large, and it's a chain, it's not outrageous to expect somewhere to store your bags, even Travelodge do it. I asked if she was sure, seeing as I had my elderly mother with us and it was inconvenient to have three suitcases with us. She was not at all helpful or friendly and just shrugged and said no. She then said that actually our rooms were ready, but we would have to pay an extra £25 per room (we had booked 2) just to put our luggage in them. I couldn't believe it. That is extortionate and madness. Bearing in mind the rate for the room was only about £45 per night. Once again, she just shrugged. So we took our suitcases with us into town and had to wheel them around Blackpool until we could return just an hour later to put them in our rooms. To give them the benefit of the doubt, I emailed their management directly with my feedback and after several days, was given all the usual 'but Covid' excuses. I haven't had any other hotels refuse luggage storage because of Covid, and certainly none that would charge £25 for 60mins early check in. I'm a reasonable person and I know times have been tough, but this is either insane bureaucracy (if I'm being kind) or greed (if I'm not). It was a Thursday lunchtime and they weren't exactly bustling. The rooms were very small and the bathroom dirty. There's nowhere to put any toiletries so you have to hold them while showering etc. Do yourself a favour and go somewhere else.

"Very small room and no AC, included breakfast was ok"

Mitchrj1, Stoke-on-Trent, United Kingdom 21/12/2021

Baffling why when the hotel is not full we would be put in the smallest room of the hotel, especially when we were traveling with our dog! The room was 201 and it was tiny! Not really big enough for 2 people let alone 2 people and a dog! The room got quite hot because it was so small. Plus the sound proofing isn't great. The included breakfast was quite good but the staff could certainly do with some customer relations training as most, struggled to communicate in any meaningful way! If you want free parking you need to book direct, but the Best Western brand in the UK is no where near as good as the brand in North America.

"Good Hotel"

User 01/12/2021

Very clean & tidy hotel. The room was decorated to a high standard. Superb bathroom. Even Robes & slippers suppliered. Good location north of the North Pier with tram stop outside. Ample free parking if booked via Best Western.

"Excellent value, warm,clean and comfortable."

lizandianp, surrey 01/12/2021

Judging from our room the hotel has recently undergone a complete renovation with all carpets upholstry etc seeming to be new. Good breakfast and secure parking (£5 day) Pleasant helpful staff. Spotlessly clean.Immediately opposite beach.Dog friendly,

"Rather Unhappy."

User 30/11/2021

I have just finished a two night weekend break at Blackpool and chose this hotel for accommodation. Website rather overestimated everything from room cleanliness to food standards leaving me totally underwhelmed by my stay. In hotel prices were rather expensive and service poor. Rooms and décor were jaded and outdated and the whole hotel is in sad need of a refurbishment. Staff were pleasant to speak to but you could not trust them to follow through with any problems they had agreed to sort out for you. Overall for the prices they were charging I felt I could have done a lot better than this and will not be returning ant time soon.

"Good hotel, nice facilities, excellent staff"

Walmsley80, Bury, United Kingdom 28/11/2021

I stayed for 2 nights in a single room, bed and breakfast overlooking the back of the hotel, over a weekend for £190.00. The hotel and room was clean and had everything I needed. The single room was comfortable with decent sized bathroom and good sized TV and decent hairdryer. The pillows were a little lumpy and the shower switched between hot and cold but otherwise it was fine. Breakfast was good with decent choice and good coffee. The bar and lounge areas were lovely and had great views. All the staff were excellent, very helpful and friendly. Overall, a nice hotel with good facilities and staff.

"Great value for your money"

EnDSymms, Manchester, United Kingdom 21/11/2021

Stayed 2 nights BnB … room was well decorated beds clean and very comfy. Plenty of towels. Staff from the minute you arrive are so friendly and helpful.. Breakfast was well cooked and good quality. All lounges, well furnished and spaced. Sanitiser stations all over the hotel. Only 10 minute walk to the North Pier and the Tower.

"Bedroom was nothing like the photo"

haslam c, Manchester, United Kingdom 19/11/2021

Parking was very tight almost full yet the hotel was practically empty. There was no mention when we booked that there would be a £5 charge. Double bed in the room was right up against the wall, very,very compact. The room was nothing like the photos. On checking out there was no one on the desk to check us out.

"Disappointing for a Best Western"

ozplane, Ashwell, United Kingdom 09/11/2021

Our room was small and a bit tired. Our bed wasn't made up and the disposable plastic cups were removed and not replaced. There was no room telephone and no information on the hotel or "What's on in Blackpool".

"Charity Fraud"

cafeuk, Bathgate, United Kingdom 08/11/2021

This hotel donated a voucher to the radiowave charity auction in December 2018, (pre covid) The voucher was for a luxury night's stay for two people with a hearty breakfast to follow in the morning. The charity was for a good cause so I bid £120.00 and won the lot, Now the voucher had no expiry date on it so didn't rush to redeem it, then we had the covid outbreak and lockdown etc, and people were frightened to socialise and leave the house. When things turned to some sort of normality I tried to make the booking. The manager refused to accept the voucher. There was absolutely no valid reason for this. I rest my case


User 05/11/2021

My wife had booked a 3 night stay in Blackpool for a short mid week break. We weren't staying at the Best Western but with past experience of staying at B, Western throughout the country over many years and being a Best Western Diamond card holder, I persuaded my wife to let us book for an evening meal at the Carlton expecting the quality I had had in the past. This turned out to be a disaster ! Very limited menu, I think at most 5 main courses, I ordered mushrooms as a starter, after 5 minutes the waiter came and informed me they had run out ! Ordered Fish and chips for mains , 5 minutes later the waiter then informed me they had run out of fish ( A sea side hotel with no Fish !!) Ordered Gammon as an alternative which turned out to be like a large slice of very fatty Bacon with what were obviously frozen chips and peas. my wife being a vegetarian ordered the 3 cheese ravioli , again obviously straight out of the microwave. we decided to cut our losses and didn't even want to risk a dessert . Complained to the young chap waiting on us who went off to see his boss ? came back with very little response other than slight reduction on the bill. I would point out that this was 7 pm, with 3 other people in the restaurant and they had run out of half of the items on the menu !!! Not a good advertisement foe Best Western

"lovely rooms ect"

User 28/10/2021

Today my friend and I stayed at this hotel, the staff were friendly, the rooms were spacious, I would certainly stay at the hotel again, and we had a drink in the bar, and the lady who served me was nice

"Great staff, poor accommodation"

HamishBrighton, Brighton and Hove, United Kingdom 23/10/2021

Seafront location, walking distance to Tower. Great breakfasts and friendly staff. Room was very small, nowhere to store clothing not on a hanger, shower tray overflowed, no shower soap provided, no shelf in shower for wash stuff. Certainly not a 3 star . Bed mattress needs replacement,


T3271HTleep, Portsmouth, United Kingdom 23/10/2021

Spent 4 nights at this awful place. The food was very poor quality mainly served cold or over micro waved. Choice of menu very limited. Rooms are very short on storage and not very clean. Our room was not hoovered once during our stay. Top tip stay away and save your money.

"Great stay in this clean well situated dog friendly hotel"

Paul W, Worksop, United Kingdom 18/10/2021

Booked again as we had such a great stay back in July. We weren't disappointed!! As before booked as the hotel is so dog friendly-treats and water at reception and dogs allowed everywhere in the hotel (yes even in the dining room shock horror to all the moaning Minnie's complaining in here!) Why people book a hotel that is clearly advertised as dog friendly when they don't like the fact dogs will be staying is beyond me. It's simple if you don't want to stay where dogs do book somewhere else! As many pubs and cafes allow dogs in, why should a hotel dining area be different for goodness sake!? Rant over. The hotel is lovely, well situated and everywhere clean. Yes some of rooms maybe small as ours was, but clean and comfortable. We don't come away to live in our room anyway. If you want 5 star Ritz or Savoy, maybe you should book in London-this is Blackpool and the hotel is just fine. Food and drink good, and the staff were as hard working, professional, friendly and welcoming as last time we stayed. We had a lovely time and will be back. Ant dog people-go elsewhere!!

"Weekend stay"

User 17/10/2021

Had a lovely stay here over the weekend. The team were great and really welcoming. Will definitely come again soon. The room was clean and had everything you would normally expect. It was handy that parking was close

"This hotel is simply the best"

556ecob, Leicester, United Kingdom 16/10/2021

We were made welcome as soon as we entered the room was exceptionally clean with plenty of tea making facilities and a well stocked bathroom toiletries, the bed very comfortable and fresh. Breakfast was well provided for from toast to full cooked. Staff throughout the hotel were caring and considerate. All in all an excellent place to stay.

"Enjoyable stay"

Shazpk, Blackburn, United Kingdom 15/10/2021

We picked this hotel as we had a voucher from Myhotelbreaks and this was not far from home. I had read reviews on the website and they wasnt very good so wasnt expecting much. All I can say is I dont know what some people expect, its only a 3 star but we had no complaints at all, well maybe a couple but nothing major. Service was excellent, we had a Superior sea view room which was adequate (if we had stayed for more than one night would have requested a shower rather than a shower over bath) food was amazing, situated in a good location. Only problem I had was I use a CPAP machine at night and had to plug it in on the wall facing the bed (just fit).

"Entirely adequate, and great position"

David F, UK 14/10/2021

If you're seeking a luxury break in Blackpool, then you're looking in the wrong resort. Even supposedly high-end 4-star establishments have no shortage of poor reviews on this site. So, go down the coast the Lytham instead. With that out of the way, The Best Western Carlton is perhaps one of the better hotels in the town. As a 3-star one, it does what it says on the tin, nothing more, nothing less and, like Blackpool itself, there's no pretence. It's in a great position, on the quieter north shore, doesn't allow stag/hen parties, or coach-tours for that matter, has an efficient team of staff, is clean, and has on-site parking (for a nominal fee). The public areas are plain, if not functional, but the main lounge looks directly out to sea. There's no luggage-store for early arrivals or late check-outs. Our sea-facing Superior room was somewhat scuffed and worn, but was quite a good size, and even had (rare for a 3-star) bathrobes and slippers. Storage was limited. We couldn't fault the cleanliness. Comfy beds with crisp linen, and a clean and bright, though dated and well-worn, bathroom. It was quiet, and we slept well. We stayed two nights, but our bathroom was not cleaned, nor the towels changed, during our stay. Of the latter, we don't mind for a couple of nights, in the interests of economy and saving the planet, but we should have been told. Breakfast was basic, no more than adequate, though the dining room was well-managed, and the food piping hot. The main bouquet goes to the staff, without exception, helpful and friendly. They could teach 5-star establishments a thing or two! Katie on reception is a real sweetie, and she really knows what customer care means. Value for money? More or less yes. We got a better deal via a booking website than directly with the hotel, and so B&B with a Superior sea-view worked out at £125.00 per room per night, plus parking. But I wouldn't have wanted to pay more.

"Worst western definitely not BEST"

Aileen Y, Doncaster, United Kingdom 09/10/2021

Stayed here 3 times before and this will definitely be the last, last March we stayed and it was poor no heating And no hot water was told-boiler had broken in March it was freezing. but assured by manager that it was one off and we could stay 1 night free next time. However he never returned our emails so we just thought it's a one off we will go back to be supporting after COVID and helping businesses return …NEVER AGAIN. We paid £128.00 a night stayed for 2 nights , on arrival placed in a room size of a broom cupboard, partner complained and was given second room again definately not worth money , massive stains all over carpet, bathroom grubby and overlooking the bloody roof !!!! Told sea view to the right… if we bent our necks round the window Told there was no other room and from that point noone wanted to know. Made most of it as was out all day anyway, breakfast very poor sausage Hardly cooked, fresh fruit bananas black people queing waiting for bread and plates, not great at all. On checking out manager on desk never even asked how our stay was …so just thought what a poor poor shame that best western hotels have dropped to this very low standard , definitely won't go back here, best thing about this is location . For what we paid we will stay at big blue next time definitely won't give Carlton a third chance so if your thinking like us it's best western and they are always nice then think again this as gone downhill massively

"Not worth the price"

gazzahull66, Kingston-upon-Hull, United Kingdom 28/09/2021

I had paid for a Superior sea view, for the price i was disappointed at the service. At check in we were told the room was not ready. we could not leave our bags at the hotel so had to take them back to the car. When we came back there was a que at reception and only one person checking guests in (although there were other staff around who could have cleared the que. The room was clean and yes we did have a sea view but as the windows were dirty it wasn't a great view. We reported a fault with the kettle, but reception told us they did not know where they kept spare kettles but would try to get us a new one. It never arrived. Breakfast was a bit chaotic, it took a while before they took our breakfast order. The toaster was an old manual toaster that you had to keep lifting the bread up with a very stiff handle to check if had toasted the bread. The breakfast was basic, either full English or vegetarian, although we had the vegetarian breakfast this just consisted of a hash brown, beans and 2 vegie sausage, fried or scrambled egg (no tomatoes or mushrooms) If I ever stayed here again I would opt for room only and go to a café for breakfast. I dont think the whole package was worth the price i paid.


Mandy C, Chester-le-Street, United Kingdom 23/09/2021

Booked superior room. No bath. Tiny shower. Not amused as a previous visit in a twin room had a bath ! Apparently when booking you have to put in special request for a bath !! Ridiculous when booking a superior room. Also not enough staff in hotel, some waiting staff need to brush up on their manners and are quite abrupt and rude. Good things, nice clean hotel, food piping hot, not noisy on a night.

"Not as good as it should be!!"

963con, London, United Kingdom 15/09/2021

Hotel was not in as good condition as previous BW Hotels that I have stayed in, I suspect due to recovering from Covid closure. Carpet looked very dirty and I made sure that I always had shoes on - other than in bed. Staff pleasant and helpful, but problems not fixed. The room windows opened onto a busy local cut through with lots of noise, people, road traffic and service vehicles. No net curtains, so either full curtains closed or none at all. The top windows which I could not reach, were all fully open and I could not close them resulting in the curtain being blown away from the frame when it was windy, which was every night. Mentioned problem to reception but nothing done so was very cold on bed. Room costs over 4 days were £100 more than associates that booked the same as I room type and dates. Lesson learned - do not book direct through BW! Breakfast was restricted in choice and making toast took ages, the restaurant had a Specials sheet which remained the same over 5 days. Car parking free with booking and outside the front door so very secure. I did not notice any staff eearing masks but plenty of sanitiser. I have stayed in far better BW hotels and was willing to pay the premium to stay here but money not wisely spent. This is an annual stay but will not be here again, a pity.

"OK for one night"

jannie1964, Liverpool, United Kingdom 14/09/2021

Very helpful gentleman on reception. Bedroom very dark but basic, no hot water from shower. Breakfast really nice and only £5.00 to park the car for one night. Might stay again if its only for one night.

"Appalling stay in Blackpool"

User 14/09/2021

dirty lift and corridors - room not cleaned properly - only hot water in the shower or cold water in the bath mixer did not work - tiny room with no room either side of the double bed - not to be touched with a bargepole!

"Accessible room not accessible"

glendacaine, Plymouth, United Kingdom 10/09/2021

I booked a room Superior King Room – Mobility Accessible for my parents in the Best Western Carlton Hotel Blackpool. My Mum is in a wheelchair and it is the first time she has been well enough to have a short break in years. On arriving at the hotel they were upset to find that although the room did have wide doors and an accessible bathroom that is where the accessible part of the room ended. The bed was so large that there was no room to get the wheelchair up the side of the bed and the rest of the room was so small that once you were in with a wheelchair there was not enough room to turn it round. My Dad immediately went and spoke to a manager only to be told that they were fully booked and that there was nothing he could do. I live just around the corner from the hotel (in a top flat which is why they were not staying with me) so when I went to see them I pushed the bed right up to one side so that we could get the wheelchair up the other side, this meant that my 80 year old Dad had to climb into bed from the bottom. Had my parents been there alone they would have had to come home as they could not have managed without my help. I have obviously complained to the hotel but were told that the room met the definition of “accessible” and that the access point to the bed is not a requirement. They also said “Had someone spoken with the team, we would have moved the bed and certainly do not expect you to have done this.” As previously stated my Dad spoke to the manager who was no help at all. The hotel itself is nice enough but I just wanted to make people aware that if you are booking an accessible room it may not be accessible.

"Spotlessly Clean but not for the Disabled"

jamesbU1735AC, Bellshill, United Kingdom 07/09/2021

At present staying in the hotel, very friendly staff and spotlessly clean environment . The room is fairly small but again it is spotlessly clean as is the bathroom. Only problem is that for a disabled person, it is an obstacle course, there is a lift but after exiting it , you have to walk to your room up and down stairs along the corridors. So if you are fit and able, an excellent hotel but if disabled avoid, although the staff are quite sympathetic towards your plight

"Return trip"

User 02/09/2021

All staff very welcoming and friendly. Our room was spotless and housekeeping ladies and gents were always helpful on the very rare times you needed anything. Reception Very efficient and happy to have a chat when they were not too busy. Katie and Danny - management - regularly checking everything was ok. Very quiet at night so a great nights sleep. Followed by a freshly cooked breakfast made to order. Already booked for next year.

"Great place & great staff."

MJW998, Peterlee, United Kingdom 26/08/2021

Super friendly reception and all well as this was a return visit. Great refreshed room and exceptional bathroom. Ideal facilities post covid and nothing at all to worry about. Breakfast good and served to table. Car park on site. Will certainly return.

"Quick break"

nicky52a, Greater Manchester, United Kingdom 26/08/2021

All staff pleasant and approachable, with sence of humour. Had a delux double room with sea view- which was great, room a little compact but clean and shower excellent , even better had a bath which we had not specified. Drinks in room were. Easy to get replacements from reception area staff. Good choice at breakfast and sndwhiches we had sat out on terraced area were excellent thoroughly enjoyed our short stay and would stay again.

"You get what you pay for"

Katie H, Lincolnshire, United Kingdom 26/08/2021

We stayed 1 night in a double room overlooking the back. The room was very outdated especially the bathroom. Everywhere was clean however the carpet was so badly stained and dirty. The bed was comfy and the noise level surrounding us quiet. At breakfast we were greeted and told someone will be over to take our order. We waited 15 minutes until we had to ask if our order can be taken. The man was pretty much on his own serving, taking orders and seating people; the hotel need to allocate more staff for breakfast it was half an hour to get a low quality minimal breakfast served. You need to ask for quantities of what you want e.g 2 sausages etc otherwise you get 1 thing as standard. The cereal and pastries were a good selection and you can help yourself to that. Checkin and out was effortless and the man on reception was pleasant. Overall we didn't expect much especially for the price paid and the fact it was a hotel that welcomed dogs, the good points outweigh the bad but don't expect too much.

"Room was expensive and gross"

User 24/08/2021

The carpet was SO stained. Paint crumbling off the wall. Duvet cover ripped. Mattress protector torn. Big brown nudge of something (?!?!) On the mattress. Bed mad poorly with sheets that didn't fit. Rubbish and balls of hair on the floor. Restaurant food wasn't cheap and was quite poor. The hotel otherwise looks lovely, is in a good location and if the rooms were clean they'd be adequate, albeit expensive. Also, the staff are amazing. Such lovely, friendly, helpful people. We appreciated them a lot during our stay.

"Good Hotel"

CDP1981, London, United Kingdom 22/08/2021

Great hotel for what you pay. Perfect location, close enough to town to walk but far enough away to get some Peace and quiet. Rooms good and staff great. Seen some negative reviews but not sure what these people expect. Bar is good, and close to attractions.

"Great helpful staff, phil, Hannah and Chris."

barton189, Macclesfield, United Kingdom 17/08/2021

Fantastic service and a very pleasant place, food was great, staff- phil & Hannah in the dining area are priceless, both so friendly, I think its Chris on the desk who is also very friendly. I only had one concern which was when a wedding event was on, the noise fed upto the room quite loud but as the manager who I think is called Danny was very apologetic and once explained how long these people had waited to tie the knot then we understood and went out until it was over which was 10pm, very acceptable. Would come back no problem. Overall we enjoyed ourselves, great sea views. Again all fabulous staff.

"Great stay"

User 17/08/2021

We stayed at the Best Western Carlton for a weekend and had a great stay. Check in was very easy and the gentleman at the check in desk was polite and helpful. My first impression as I entered the hotel was how clean and well presented it was, which is something I always look out for. We went up to our room (201) and were a little disappointed with the size of the room as it was a lot smaller than we envisaged although the room was spotlessly clean. As the hotel was full we were unable to move but we spent most of our time out of the room so it wasn't a problem. Our nights sleep was great as the bed was very comfortable. We went down for breakfast and were greeted at the dining room on both mornings by a very happy and cheery young lady who was very helpful and informative. Breakfast was more than adequate and a very good selection was offered including pastries, fruit, cereal and a hearty fried breakfast. On Sunday morning I asked for an extra towel and more tea bags etc and spoke to a lady called Donna, who was so helpful. She couldn't do enough for us and like other staff was happy and cheery. Checkout was easy although there was nowhere to leave our luggage and as we weren't on a train until later in the day was a slight issue. All in all we had a great stay and would definitely go back again.

"Best western Carlton hotel Blackpool"

User 17/08/2021

Booked a premium room at this 80s dated dump the room was at back of hotel in a dingy area window was backed on to a pavement £760 for 4 night we decided before paying this was not for us the only thing obvious on arrival was some old timer taking payments he would be wouldn't he from the arrivals no other staff obvious and they also have taken £180 from us for the first night that we did not stay a overpriced outdated money making gravy train for the owners stay clear

"Lovely Clean, Friendly Hotel "

User 16/08/2021

Check in was prompt and staff were welcoming and helpful (gave us details of tram and taxi services) . Car parking is £5 per day on is onsite there was plenty of spaces when we arrived. Our rooms were all on the same floor, good standard, clean with toiletries. The superior seaview room was excellent came with robe, slippers and extra water/snacks rather than standard tea/coffee (available in others). Rooms were cleaned everyday with fresh towels. The hotel is dog friendly but during our visit we did not experience any inconvenience to our visit. We would recommend this hotel and will return in the future. Thank you for a lovely weekend stay.

"Gwyn Review Blackpool Great Western hotel"

User 12/08/2021

Stayed at this lovely hotel which was very clean with excellent staff who can't do enough for you . lovely clean room and clean hotel free car park situated in an ideal sea front position . Thanks for a lovely time Great Western Carlton Hotel

"Booked for day visit next"

User 30/07/2021

I booked the wrong hotel to my friend but I thought doesn't matter as when you normally pay more you get what you pay for and I love best western our favourite moat house Stoke on Trent so because I couldn't cancel I thought oh it will be a blessing really . Asked how much upgrade was to rooms with seaside wall mural was as it was 60 pounds I couldn't afford that but wasn't a massive deal as I was sure myself and my son would still have a lovely stay especially as this is a treat and surprise for my son As I've been I'm such poor health I've booked pleasure beach and have unfortunately just found out they can't store suitcase and if i wanted to store it In room I would have to to pay for early check in for 25 pounds . Wish I never made the mistake booking I can't take suitcase to pleasure beach and still not in best health wish I read reviews now because. Honestly dreading it now and feel like a failure . I always try and leave positive reviews and was.planing on a lovely write up for them but I can't lie how this has really upset me wish I asked before I booked and I know I'm to blame but I've never come across this issue before and I can't be only person on trains and needing to not have suitcase thankfully off my walking stick but Please think of this before booking learn from Mt mistake .

"Fabulous hotel"

356traceyn, Hebburn, United Kingdom 30/07/2021

Brilliant 3 night stay in an immaculate Hotel. Booked 2 rooms adapted room, on ground floor, it was amazing. A lot of thought has went into the design and size of the room, definatley 5 star, well done. Other room 2nd floor sea view, comfy bed, lovely refurb, bathrobes and slippers. Staff went above and beyond to make our stay memorable. Will definatley be booking again would highly recommend booking this hotel. Lastly thank you to Anna, Daniel and Gillian for looking after us.

"Mrs Joanne Bridge"

User 26/07/2021

Absolutely fabulous hotel. Staff go above and beyond to help and give you amazing friendly service. We loved it so much we decided to stay on another night and the staff went out of there way to make that happen. Donna was great and checked if our new room was ready so we could move straight in. Breakfast was beautiful and they do a good pint. I don't usually leave reviews but after lots of stays in different hotels throughout Blackpool, this has to be by far the best hotel to date. Thank you and keep up the good work your doing a fine job x

"Nice location"

STUART D, Southampton, United Kingdom 21/07/2021

Booked 3 rooms as travelling around. The rooms were fine and clean. Hotel staff friendly and the breakfast was nice with a good choice. Located just past the North pier it had a nice car park on site.

"Blackpool Return"

917andyp, Grangemouth, United Kingdom 15/07/2021

On a staycation this year and visited a variety of locations with our final stop in Blackpool. Booked a room at the Carlton and very happy with our choice. Staff were very welcoming and professional and would like to say a special thanks to Danny. There was an issue with the TV in our room which Danny tried to resolve which unfortunately he couldn't but, immediately told us he had another room ready for us. All of the staff from housekeeping to reception to bar staff were very friendly. Also good car parking facilities on site. Our room was spotlessly clean with toiletries and with a nice sea view. My only criticism if anything the room was very warm and could do with a fan, but it certainly would not put me off returning and recommending to anyone.

"John weir"

Hibs0, Dunfermline, United Kingdom 11/07/2021

Just back from 3 nights staying in this very average place, brutal is an understatement, been to Blackpool numerous times and never met more unwelcoming hosts in my visits, no toiletries or towels in rooms, staff have no interest, unless they need you to move your car. Don't go near this false advertised place.

"Blackpool staycation"

User 09/07/2021

We had previously stayed two years ago & had a good experience & so it was the obvious choice. Immaculately clean hotel. Nice airy bar area with a large part overlooking the sea front & the hotel was in a good location close to the central attractions such as shopping & the Blackpool Tower. Friendly & attentive staff.

"Good choice with a great view"

sfuhere, uk 09/07/2021

Second stay here, this time in a sea view room. The best thing about this hotel is its location, right on the seafront and close to the North Pier and town. We had a great view. The room was a bit smaller than I'd been expecting and some of the furniture was past its best, but on the whole ok. There's no aircon, but the windows open so you get good sea air. The hotel also has a terrace at the front and it was great to sit out there having a drink and enjoying the atmosphere. The staff were very good with the exception of one maskless guy who marched around as if he owned the place. I would stay here again if the price was right - around £100 for a sea view room is about right. We all enjoyed ourselves.

"An air of vomit & lack of housekeeping in room 109"

Last_Bristolian, Bristol 05/07/2021

We opened the door of room 109 and it was immediately apparent from the smell that someone had recently vomited in the room, I hoped that opening the window would clear the smell - which to some extent it did. I assumed that if housekeeping were happy to let the room go like this, then we wouldn't be met with much sympathy if we complained. The carpet is dirty & stained generally, and the two armchairs were both worn through on the arms. The bathroom floor had long brown hairs on it, and behind the bath tap on the chipped basin, some kind of black deposit was emerging. We established that the vomit smell was eminating from the RHS of the bed, beside the bay window and I found myself climbing off & onto the bed at the end, rather than put my feet to the floor at the side. During the night, I got a particularly strong whiff of vomit and realised that one of the pillows was also affected - but a fresh pillow case had been pulled over it. The next morning (Sat 3rd July 2021) I asked for the pillows to be changed, and explained why. The pillows were changed and the vomit patch attacked with some kind of aerosol to mask the smell - which returned. I have attached photos, including the stained & unwashed mattress topper. What also stuck in my krall, was that I WAS BEING CHARGED £168 PER NIGHT FOR THIS. For which you don't even get an iron provided.

"Great Stay - will be back"

cas93, Glasgow, United Kingdom 04/07/2021

Lovely family room, great staff, very friendly and professional could not do enough for you. Food was excellent, especially the chicken and leek pie would definitely recommend it. Lovely young lady doing the drinks was especially friendly. Felt very welcome indeed. Tram stop just outside the door, both ways, parking was also available. This hotel is also dog friendly, treats and water for the dogs are at the front door, what an excellent touch by Best Western.

Katie Peel, Guest Services / Front Office at Best Western Carlton Hotel, responded to this review
Thank you for taking the time to send your feedback we are really pleased that you enjoyed your stay with us especially the chicken and leek pie. I have passed on your kind comments to the member of staff and we hope we will be able to welcome you back again soon.

"Worst western."

dondo111, Willenhall, United Kingdom 03/07/2021

The only things that were good about this place was the sea view / location and the breakfast was ok. We go to Blackpool every year and normally stay in premier inn Or travelodge but thought would upgrade to this, what a huge mistake. When you book directly with BW for the rewards rate and pay for a superior room and what you are given is described as executive the next level down and the front of house are just dismissive it's not a great start. Accepted this double seaview room 114 which If this was indeed executive I would hate to see the standard. Awful smell of vomit down one side of the bed, dip in the floor, water stain on ceiling, windows that don't close properly unless you slam them and still the handles don't go down. Bubble wrap wrapped round shower head possibly to stop a leak??? Shower dangerous as temperature control was poor flits from cool to scalding. Drinks stain on bedside unit that easily wiped away with some water and tissue so obviously no attempt to clean which is worrying with COVID and everything. Tv remote grotty COVID ahhh. People are correct in saying the COVID rules / cleaning is too lax here and didn't feel particularly safe. Even at breakfast the tables were dry wiped after guests left!!! Guests allowed to walk around breakfast area with no masks, staff too not wearing masks although noticed that one did have the sunflower lanyard but the others didn't. Gives the best western a bad name, if this had been the first best western I'd stayed at I certainly wouldn't be stopping at another one.

"Great to be away!"

a1snaefell, Little Sutton, United Kingdom 21/06/2021

After a friendly & efficient check in we headed to room 109,good sized room with a huge bay window,the bathroom was huge with room for a party! The room turned out to be clean & comfortable,we slept well & saw some wonderful sunsets over the Irish Sea. The staff were excellent,service & food at breakfast was good. The hotel has a tram & bus stop right outside,although the buses do finish rather early in the evening. We will be back!

Katie Peel, Guest Services / Front Office at Best Western Carlton Hotel, responded to this review
Thank you for your lovely review. I have passed on your comments to the rest of the team and we are all really pleased that you enjoyed your stay especially the room, it is also one of my favourite's. We will certainly look forward to welcoming you back again soon. Kindest Regards

"Dogs dogs dogs"

4holidaysayear, Glasgow, United Kingdom 13/06/2021

The hotel itself looked good and once inside we could see that it had been modernised to a reasonable standard, check in was okay and we given our cards to our rooms on the first floor and a lift was available. The room was very small and had the tiniest ensuite I've never been in but the room next door had a marginally bigger one. The room had a single bed so I didn't get much sleep and when I did get to sleep I was woken up by the shower drainage bubbling away as someone else in the building was draining water from their bathroom as this happened on numerous occasions, my sleep was also disturbed by dogs barking in the hotel. The room also had a roten smell in it probably coming from the ensuite but it wasn't in the room all the time so I had to leave the window open. Breakfast was average with the usual self service continental items available followed by a cooked breakfast with a very small portion of baked beans, again breakfast was spoiled by allowing dogs in the dining room and on 2 mornings 2 dogs were barking and growling at each other spoiling the relaxed breakfast atmosphere. Check out is earlier than most hotels at 10.30am but you can leave your car until midday, I did ask if I could leave it until 1pm but was told I would need to pay so I didn't bother. Would I stay in this hotel again? No, due to the dogs barking in the bedrooms and in the dining room spoiling my holiday experience, also from the other issues I had in my room.

Katie Peel, Guest Services / Front Office at Best Western Carlton Hotel, responded to this review
Thank you for your feedback and I am sorry that you did not enjoy your stay, however we do advertise that we are a dog friendly hotel so at times there will be dogs on their holidays too. With regards to your single bed, you had booked a single room and on the room description it does state it is a single bed so I can only apologise that we did not meet your expectations.

"Lovely stay"

eleanormurphy01, Glasgow, United Kingdom 09/06/2021

Stayed here for one night and would certainly go back. Booked a sea view room and got exactly that. Room slightly smaller than anticipated but more than adequate. Was on the main road but it was quiet. The room had a window that could open quite a bit which made a refreshing change, so often it's inadequate and noisy air conditioning. Staff were lovely and helpful. It's a very dog friendly hotel with treats and water bowls at reception. Bar prices were amazing. Breakfast was plentiful and good standard. Tram and bus stop right outside hotel.

Katie Peel, Guest Services / Front Office at Best Western Carlton Hotel, responded to this review
Thank you for all your kind comments, We are really pleased that you enjoyed your stay with us especially the breakfasts, and we hope to welcome you back again soon.

"Great stay"

User 07/06/2021

We have just come home from another great stay, & relaxing. This is our second visit in two days as we booked for the 1st -3nd & we were back on the 5th -7th, The staff a helpful & friendly nothing is to much trouble for them, the rooms were nice enough space for what we wanted & next door to each other, the only down side was the evening menu but we understood way, how things are at the moment , like I said can't wait to go back soon I hope

Katie Peel, Guest Services / Front Office at Best Western Carlton Hotel, responded to this review
We are so pleased that you enjoyed your stay with us and we will look forward to seeing you again very soon.

"Nice hotel and friendly staff"

Campers08, Stafford 06/06/2021

Lovely staff. Great breakfast. Nice lobby. Evening menu very limited choice and pricey. Rooms adequate but mattresses very soft! It was very hot in the room as Windows barely open. Was given a fan no problem though

Katie Peel, Guest Services / Front Office at Best Western Carlton Hotel, responded to this review
Thank you for your review and we are pleased that you enjoyed your stay with us. We hope to welcome you back again soon

"May half term staycation"

jayneevs, Llanelli, United Kingdom 05/06/2021

Possibly my favourite hotel in Blackpool. Had a great 3 night stay for May half term. Car parking is free when booking through Best Western. Good clean rooms, friendly staff, tasty breakfast. Dog friendly.

Katie Peel, Guest Services / Front Office at Best Western Carlton Hotel, responded to this review
Thank you so much for your lovely comments, we are pleased that you enjoyed your stay with us and we will look forward to seeing you again soon

"Tiny Double room"

Frankong, Brighton, United Kingdom 04/06/2021

Stayed three nights with my wife in a double room which you could only get into the double bed from one side as it was next to a wall. The light switch and bedside light was level with the pillow so easy to accidentally switch it on during the night if you moved the pillow. Also banged head when sitting up. The staff were good and hotel was nice and clean in a good location.

"Family including doggies friendly and welcoming "

Stannyo, Manchester, United Kingdom 03/06/2021

Came for the weekend with family including 2 doggies. All the staff were so welcoming and friendly. Breakfast was good as was evening meals. Rooms were clean. Best was how doggie friendly everyone was, Betty was made very welcome on her 1st holiday. Special thankyou to Marc & Chris for looking after our clan so well.

"Best Western Carlton Hotel"

User 03/06/2021

We can not rate our stay highly enough, we had not booked with Best Western before and did not know what to expect. The hotel upon arrival was clean and the staff friendly and welcoming. Due to our booking was not apparent but the gentleman sorted it out quickly. We had the ground floor accessible room, which was absolutely perfect, I have mobility issues and the large, wet room was ideal for us. Easy to access, plenty of space and impeccably clean. Upon arrival we had water in the room, biscuits, a high end tv, wifi and the room was comfortable and the bed was of high quality. We ate in the restaurant the last night and the food was hot, excellent quality and served quickly, the team were very friendly and attentive, and we enjoyed our meal. Tea in the afternoon was lovely, sat over looking the sea. We had an amazing stay, it was comfortable, relaxing and we were well looked after, (only little niggle was being in the accessible room, every time someone used the disabled toilet next door by the bar, the hand dryer was very loud and would disturb you) But we wouldn't be put off, it was a great stay and we would definitely return.

"Family get away"

User 02/06/2021

Stayed at the Carlton for 2 nights 29-31 May ten of us (6 adults and 4 children) in 2 family rooms and a superior sea view double. (Wow... the sea view double was brilliant and so big) Had a brilliant time at this hotel, great rooms, great service and staff (staff were brilliant even though it was very busy) this hotel has fantastic outside space amongst the best on the sea front. Yes we had fantastic weather which of course helped. The breakfast was adequate cereal, croissants, juices tea/coffee and toast etc as well as the full English. We also had our evening meal there one night which was excellent food was lovely. A big shout out for Johnny who seemed to be there throughout our entire stay, looking after us, serving on etc We will definitely be back

"Lovely but choose your room carefully"

211JaneC, Stockport, United Kingdom 30/05/2021

Lovely smart hotel, but we had an executive accessible suite, which was on the ground floor. It was very hot, we switched off the heating, but as it was on the ground floor the windows were locked open. They were on pavement level so people banged them shut in the night as they were at head height, the traffic was very loud so you couldn't hear the tv unless it was turned and the road noise was all through the night. You couldn't have had the windows closed it would have been stifling


User 30/05/2021

Stayed here for a few days , hotel not long been open after covid restrictions. Had a family room on first floor sea view, nice and clean but have to say shower was a real challenge one minute hot then cold not ideal. All staff very friendly including the lovely housekeeper. Nothing was to much trouble and a shout out to Katie . Breakfast was disappointing as no choice just full English ..... Eggs either fryed or scrambled and that's it... sorry but it's easy to poach or boil an egg. We were told only one chef working Sadly will not be returning,

"Not a bad choice but room was small"

sfuhere, uk 30/12/2020

We stayed in the hotel, which was nearly empty, for essential travel. The room was very small and cramped, as was the bathroom, although we did go for the cheapest rate. Great view of the dustbins! Generally it seemed a well run hotel with good staff, and not a bad choice for Blackpool. Decent car park at the front and a good location near the Imperial. Breakfast was ok, nothing to write home about but acceptable. Some quite nice old features to the hotel here and there and it had been well maintained. I might consider staying there again but would be concerned about the size and comfort of the room.

Katie Peel, Guest Services / Front Office at Best Western Carlton Hotel, responded to this review
Good Afternoon Thank you for recently staying with us and taking the time to write your review. I am pleased that you enjoyed your stay with us. With regards to your room, we have various different styles of rooms and sizes to choose from and as you said you booked a standard which are situated at the back of the hotel. We hope we can have the opportunity to welcome you again. Kindest Regards

"Refused refund or move dates"

User 27/12/2020

My partner booked a birthday weekend for us in October on with covid cover. Due to covid we asked for the date to be changed and this was done and moved to December. In December tiers were changed and we couldn't travel from our lower tier to Blackpool's higher tier so we asked for the date to be changed again, this was refused and a refund was refused meaning we lost out on over £100. I personality wouldn't book anything with this company until things get back to normal. Very disappointed from such a large company

"Best Western Carlton Blackpool"

Christopher B, Manchester, United Kingdom 05/11/2020

This hotel is a very comfortable, well placed and well kept property. Very clean, professionally run hotel. Excellent position for visiting all what Blackpool and the surrounding areas have to offer. Breakfast and evening meals where excellent. Free (unlike some other hotels nearby) on site parking. Tram stop right in front of hotel.

"Pleasantly surprised"

User 01/11/2020

I booked this hotel with a seaview for 1 night. I didn't expect too much if I'm honest. We arrived very early because we had a busy weekend planned and they allowed us to park the car there early for the day. When we checked in it was a pleasant environment, bright and friendly setting and looked clean. We didn't have the dogs with us but loved the little touch in the doorway of bowls, treats and water for the furry friends. We got to our room (112) and it was lovely. clean and well presented. the carpet at the window was wet and the chairs in the window were pointed into the room. we turned it all around so we could sit and watch the ocean and the lights etc. There were lovely room touches like the dressing gowns and slippers which we didn't expect. I was surprised to see the cardboard take away cups for the rooms tea and coffee in the room especially when the cups can't be recycled with the chunky bottom attached. It didn't vex me too much because we didn't use the tea and coffee facilities. Another nice touch was the bottled water that came in handy through the night because the room was so warm. Breakfast was good, the only negative was that they didn't have us down for breakfast even though we had paid bed and breakfast but this was quickly rectified. Service was with a friendly chat and banter. The cooked offering wasn't great, it was all a bit cold but we had enough of what we wanted. The shower was great. I didn't want to get out of it. On check out we had another busy day ahead so I asked if I could leave my car a few hours and was told there was no problem at all with that. All in all, I will definitely be back. next time with the pooches :-)

"Good stay"

David H, Manchester, United Kingdom 29/10/2020

Just returned after a couple nights at the best western carlton hotel blackpool stay was excellent staff really friendly room was lovely are big the cleaning was ok but when I pulled the bed out there was a dog biscuit in the corner room 301, had breakfast last morning was really good

"Helpful happy staff in a great hotel"

User 24/10/2020

I've stayed at this hotel numerous times over the years and never had any problems. Recently, the staff have worked incredibly hard to comply with the strict Civid tier 3 restrictions and succeeded admirably. They are still able to provide clean and comfortable accommodation and a good choice of excellent food. P.S. the cheese board was great.

"Quiet location, friendly service"

DC10-AC30-FAC319, Oxford, United Kingdom 19/10/2020

1st time at the BW Carlton (usually use the purple hotel!) and we're impressed. Just past north pier, away from the crowds, yet only a 10 minute walk to the centre. Friendly Blackpool welcome, from all staff (reception, bar, & breakfast), clean and safe. Great views from family seaview room.

"Great staff"

User 18/10/2020

The staff where great through out hotel. Hannah at the desk was so friendly and helpful and was great with the kids. And all the waiter staff in the restaurant. As we stayed during covid i understand why they where not cleaning the rooms but they should have put out a grab and go at the reception for more coffee and tea as we stayed or put enough in each room to last 4 night also more paper cups as once you have used them for 2 days they don't hold the liquid like they should. Also breakfast was good not loads on the plate and only offered scrambled eggs due to covid which is totally understandable. Bedroom furniture a bit worn and kettle in our room needs replaced just constantly boiling and didn't open. Would stay here again

"Disappointing stay"

Exmancunian, Northamptonshire 16/10/2020

We booked a few days away to celebrate our 35th Wedding Anniversary. We booked an Executive Double sea view room. On arrival we had to wait for the receptionist to finish what she was doing for check in. The first room was so small and not at all what we had expected. We asked for a change of room, the second choice was slightly better but still disappointing. The shower was small and the temperature fluctuated between cold and scalding. We ended up leaning into the shower to wash as the water was too hot to stand inside the shower. The breakfast was adequate in the circumstances. No wonder Jonny gets so many compliments, he never stopped while we were there, We chose the Best Western as we find they are normally of a good standard, sadly this was a let down and would not recommend.


Bobgee66, United Kingdom 16/10/2020

Do not book this hotel - Government raised COVID level in Lancashire, including Blackpool to top tier. Rang to discuss change of booking date, to be told by the manager that they will not make any booking changes and that the government guidelines do not need to be followed. Asked for the manager and told that he was the manager. Asked him his name then he slammed the phone down. Best Western will get no more business from me or anyone I can pass this information onto. £140 for one night, which we cannot take. Poorest customer service ever experienced. When this is all over people will remember the good companies and the bad. The bad will not survive. Hopefully the Carlton will be one of the first to go. Finally, if they ignore government guidelines, hate to think whatever other COVID precautions they have decided don't apply either.

"Overall good but issues"

User 15/10/2020

Stayed here a week public areas are nice and well presented. The staff are fantastic Jonny who served most of our meals was very good and friendly well done to him for exceptional service the young blonde girl at reception and also served in the bar was excellent and gave very good standard of service I can see her in a management roll but all the staff were very good. The food was excellent and was of very good quality all in all our stay was very good. But now I am afraid I will come to the issues. The first room we got the drains in the room smelled also the bathroom had mold and the shower head was very old rusty and not clean. We coped with it but we had to complain after the third day as still smelled we promptly got a room move by a nice receptionist. Our next room was slightly nicer but I have to say the smell was not there but a dirty shower head and mold was. I could not bring myself to complain again so got a spray of anti mold and cleaned it myself. It literally took 15 minutes and when finished was shining so this was a disappointment to me that it could not be like this in the first place. I would definitely use the hotel again but would hope more cleaning of bathrooms be undertaken.

"£427 AND DIDN'T even stay at hotel. They wouldn't let us postpone due to the ever increasing covid numbers"

kelse1990, Barrow-in-Furness, United Kingdom 10/10/2020

If I could give this hotel a minus, I would. This was originally booked for July but because of covid we asked to postpone until October. One nice member of the hotel did this for us.... However due to the ever increasing numbers of covid, I emailed the hotel on numerous occasions and phoned them direct and also phoned customer services to see if they would be kind enough to postpone to a later date. They were having none of it and said they were very much open for business. We paid £427 for 3 people for 2 nights. I know we could have stayed but I did tell them on numerous occasions that 2 of the 3 were nervous about going and I.m a keyworker so wouldn't be happy staying. 2 of the 3 are over 65. I also got an insulting email this morning saying that they hope we enjoyed our stay. I will never ever book Best Western again. What a complete waste of £427. The booking was non refundable/transferable but this was booked ages ago and of course we are in a pandemic!

"Average Hotel"

Rosemary W, Chelmsford, United Kingdom 06/10/2020

Breakfast was served too promptly. Obviously not cooked to order. Breaded mushrooms which had not been cooked defrosted properly. Lukewarm vegetables. Not worth the prices charged. First room offered 201was small with broken mirror, which had been hidden behind a stool. My husband noticed there was blood on it too. Having asked if we could be upgraded told no other rooms available. However after pointing out the breakage and how dangerous this was, we were miraculously found another room. Moved to room 212. Much larger and comfortable. However key did not work. Housekeeper checked our key, and was extremely helpful by getting access using her key. She tried ours and it had not been charged propely. We were told to ask Reception to charge it. However when my husband did this the Receptionist refused to believe him, or the room number we were in. Insisting we were in a different room. She eventually did charge the card. On arrival our room was not set up so we could give our room number and charge it. I was asked for my credit card so it could be set up. However this was not done properly. So had to use my credit card every time I made a purchase. Most of the staff were friendly, competent and professional. Most of the staff wore masks.

"We walked out!"

PrideBear, Manchester, United Kingdom 06/10/2020

Great sea views, Covid19 precautions and clean. Shower system antiquated and unable to regulate, even after moving rooms, which we had insist on speaking with a manager, then had same problem, but we thought we'd put up with it. Then on the Last evening several guests making loud noises throughout hotel in several rooms for hours, from 10 pm to 1am staff failed to do anything, so we left the hotel to drive home in severe weather. There was strong suspicion of other guests taking illegal drugs. Hotel management failed to address the situation, hence we left, further to raising as a complaint, have been further dismissive. For a 3 night stay, we spent 2nd morning moving and left a night early ! Breakfast was small but adequate though not Covid19 safe. Bed was nice. Due to the lack of actions on last night wipes away any good points the hotel had.

"Not bad for the price. Handy location."

misslaura_sian, Wrexham, United Kingdom 05/10/2020

I'll start with the positives firstly, I wasnt expecting much but I was impressed with my room. It was nicer than I expected, a good size and contained everything you needed. The bathroom was a good size as well and I had a room with a bath and shower so that was a nice bonus. The hotel itself is lovely, it has abit of a Leaky Cauldron vibe to it (Harry Potter reference) as the floors are all up and down and not level as such, steps all over. I went up in the lift to my room but still ended up going up and down various flights of stairs before I made it to my room (which happened to be the next to last room on that floor level). Check in was a little slow due to the amount of people checking in at the same time as me and maintaining social distancing they could only check 1 party in at a time at the desk, which is understandable. When I got to the desk I was greeted by a friendly team member who apologised for my wait so that was a nice touch. The only negative I had was down to other guests and their lack of following rules surrounding covid restrictions and that then fell onto the hotel as a responsibility to fellow guests not 'policing' it. I didn't real safe staying at the hotel and I've since stayed in another Best Western hotel throughout the pandemic and I felt extremely safe and well cared for in that hotel so it's not me being me. This was a huge disappointment in my eyes for this hotel which was a shame. The other Best Western hotel elsewhere that I stayed in I was extremely impressed with the changes they had put in place for covid and it surprised me that this hotel was so different.

"Excellent stay"

User 29/09/2020

The hotel were great, asked for a upgrade and they were able to give me one. Would like to give special mention to Johny who worked in bar and restaurant, who made our 4 days great. The banter was just what we needed.

"Night away"

chrisfR4726OH, Keswick, United Kingdom 24/09/2020

I stayed in this hotel a few years back for a couple of nights and had a good stay. The room was a great size and comfortable. So it was a deciding factor booking again this year. Sadly this year I was placed in a small room at the back of the hotel overlooking the bins and rubbish area. Wasn't the nicest view out the window for my partner who has never visited Blackpool before. The staff at the hotel are friendly and the check in was smooth. On the Best Western Website it says there is free parking onsite. This is not the case and you have to pay £5. Check out is at 10:30am which is very early when most of the visitors in Blackpool are out for a night out the night before.

"Cannot recommend this hotel unfortunately"

User 24/09/2020

Visiting with friends, we each paid £140 for one night's bed and breakfast in what was described as an 'Executive Room'. I can see now that I inadvertently looked at the photos of the Executive Rooms for the accessible room before making the booking, but nonetheless, what an enormous disappointment we had. There is no way that the rooms we were given should be described as 'Executive Rooms' and having taken this up with the hotel, they actually agree (apparently it is Best Western who insist on the term) and confirm that the room is simply a 'sea view'. Even so, our friends on the 2nd floor had such a tiny window that the sea view was disappointing to say the least. The rooms were tired and in need of refurbs, particularly if they are to be described as 'executive rooms'. The carpets in the room were dirty and marked, the mirrors and tiles in both rooms had cracks, the sink would not empty properly, the bathroom had black marks in the grout, the cups were cardboard and I was told we could not have proper cups/mugs because disposable ones must be provided in rooms. What should have been a 'treat' for us unfortunately was simply a massive disappointment. The breakfast was ok, though no choice was available. I asked for a spoon for the yoghurt and was brought a dessert spoon, which was far too big. There were 2 x tables for 4 near the window taken by single men, surely common sense dictates that they should not take up a table for 4. One of the men was extremely rude and aggressive to us, saying we would give him Covid. We were genuinely shocked to see someone had taken a dog into the restaurant (not a Guide Dog) and some people were in the restaurant in their pyjamas ... not sure why this is considered appropriate. I was told that the prices are reasonable as it is 'peak season', but we all feel we were charged 'luxury' prices for a basic room in a budget hotel. It is the most I've ever paid for a night in a hotel and we felt so disappointed as we'd booked and paid in good faith for 'executive rooms', but the rooms left so much to be desired and the hotel did not live up to expectations. Some positives: - the staff were friendly and helpful, particularly Chris on Reception. - the location is very good - the terrace at the front of the hotel is very pleasant and we were fortunate to have good weather and it was warm enough to sit out on the evening


julieo1961, Bradford, United Kingdom 23/09/2020

Location was good, room very nice comfortable ,sea view wonderful near all amenities would use hotel again . Loved the seating outside the room was too warm but it was a hot week could have done with aircon ,only other thing the baths were high to get in and struggle with being disabled.

"Lovely break away"

denand85x, Rugeley, United Kingdom 23/09/2020

After the year we have endured it was lovely to get away for a 3 night break. We had a lovely room with a sea view, very clean with fresh towels left outside your room every morning. Due to COVID restrictions your room is secure during your stay but if you require anything all you need to do is ask. I would spend a little extra for a sea view as the rooms at the rear looked a little small. Breakfast was limited, but what was available was good, the staff are extremely hard working so give them a chance they are doing their best under the circumstances. We were lucky as the weather was gorgeous and there is a lovely sunny terrace to enjoy a drink with great views of the coast and illuminations. All in all a very nice stay.

"Very nice "

andysbarbershop, Hamilton, United Kingdom 21/09/2020

We stayed here for four nights. We booked an executive room with a sea view and breakfast. The room was spotless and had all you need. The staff are lovely and the breakfast was excellent. We had dinner one night and it was okay, not too expensive. If we come back to Blackpool in the future, we wouldn't hesitate to book here again.

"Welcoming and Warm"

YorkLancs, Preston, United Kingdom 15/09/2020

We arrived on a very windy and wet afternoon. Signing in at Reception was OK, if a little long winded. Our room had a comfortable bed, deep bath,tea and coffee, good TV and lots of shelves. (Only one drawer.) Breakfast was always good, plenty of choice for cereals juice, yoghurt and you can make your own toast. Cooked breakfasts were always piping hot; mine a veggie. Housekeeping cannot enter your room until you have left - though the lady in the office on the corridor gave us anything we required. Clean towels arrive at night in a Santa-like bag by the door. We had one evening meal - OK. We would return in the future.

"Blackpool lights "

432graemem, Sheffield, United Kingdom 13/09/2020

Recently refurbished and parking for a fiver a day bang on the front of the promenade 5 mins from the north pier and pubs etc. Ours was a superior double room with sea views . Staff very accommodating everything covid safe . Bar and restaurant very clean and the breakfast was great .

"One nights illuminations treat"

Jimmy B, Atherton, United Kingdom 12/09/2020

What can I say about this hotel, it was certainly one of the cleanest hotels I've ever stayed in. O.k. The COVID-19 bug is still around, but, as soon as you enter this hotel it's evident that it takes the well being of staff and customers to another level. I booked two twin bedded rooms, both rooms were excellent. Everything you wanted in a hotel room was here. Towels were beautiful, white and soft. Cannot praise everyone, reception, bar staff, waiters etc.excellent. Will certainly stay here again.

"No compassion whatsoever"

995ritaw, Newark-on-Trent, United Kingdom 11/09/2020

Rang the hotel prior to arrival to ensure the room I had booked was top class to accommodate my terminally ill father on our last ever holiday together. I was assured it was everything I needed to make sure he would be happy and comfortable. The room allocated was a tiny box with two beds in with a stained carpet and dirty duvet cover. I complained to the manager explaining the importance of this last ever holiday for my dad and her compassion was totally non existent. I was told that was what I had booked and that was what I had got. In floods of tears, I returned to our little box to tell my dad we had to stay. He is in a wheelchair and the manager and receptionist stood calmly watching me try to hold open heavy doors in gale force winds whilst trying to get his wheelchair through the doors. No assistance offered. Arrived at breakfast only to be told I had obviously misunderstood the booking and we weren't registered for breakfast. If we wanted our bowl of cornflakes it would cost us £17.00 so we trudged into Blackpool and found a lovely little cafe that served us with bacon and sausage cobs with a mug of tea for only £7.00 The TV in the room was faulty, vibrating and buzzing, driving me up the wall. The walk in shower promised in the photographs turned out to be a bath that my disabled dad dad couldn't get into. Even when I had a bath it was only tepid because the hot water ran out. Parked the car up for the two days at a cost of yet another £10. All in all, a tragically awful final holiday for me and my dad. I promised him two nights of luxury and we got two nights in a tired, old crate. Thank you Carlton Hotel for our final memory of hell on earth. Only plus to this establishment was a lovely lady called Dee who I believe was the housekeeper. She was so kind and understanding, helping me with cases, topping up the tea/coffee making facilities and listening to me pour my heart out about why we were here. She was wonderful. A total angel.

"Small room with view of bins"

User 11/09/2020

Room in hotel small room no phone or bath only could get out of one side of bed other wise it was a nice hotel nice bar area and reception breakfast was good and service was very good had to pay for parking thought it was free you can take dogs to this hotel But did not think they would be allowed in dining room the hotel is over the road from beach and about 15 to 20 minutes walk to tower would I stay again yes with better room was 70 birthday trip


lindsaygary, Bolton, United Kingdom 07/09/2020

Another very good and comfortable stay at the Carlton , rooms spotlessly clean , very helpfull staff and hotel positioned nicely just outside of centre but easy to walk to all amenities , Staff couldnt be anymore helpfull especially in these trying times ,

"Basic accommodation"

Gary C, Doncaster, United Kingdom 07/09/2020

Stayed one night to see lights location great and good breakfast but rooms need refurbish especially bathroom With inconsistent water temperature and old shower curtains Staff friendly and efficient and short walk to north pier if just want a place for basic B&B it's ok but without air con decent bathrooms and having tired poor fittings and fixtures not really a first choice especially for families Got potential bar and lobby are ok but badly needs bedroom upgrade

"Nice hotel but had its issues "

Joey201616, Greater Manchester, United Kingdom 01/09/2020

Only stayed for one night, went upto the room to a very warm room, TV didn't work so went to reception who just given me a second key card to the room next door, TV worked but it was like someone opened the freezer, was freezing all night long. Comfy bed though and very clean throughout. I will return

"Executive Double Room"

lothianguy, Bathgate, United Kingdom 31/08/2020

So staying at the Carlton again , being a longer stay this time I thought I'd splash out a bit more and go for the Executive Double room, I was looking forward to checking in , getting to my room, switching on the air con, lock my valuables in the safe , relax in my bathrobe and slippers with a drink from the mini bar . Now back in the reality of the Carlton, I checked in which was seamless, the man on checkout deserves a pay rise or at least some time off, he was there morning , noon and night and always pleasant, a credit to the Carlton On opening my room door, remember my executive room door, the smell of smoke hit me , I opened the window and it remained open until the wind blew it shut. I later discover cigarette ends in the carpet , not what I'd expect in such a establishment. So no air con, safe, mini bar, or even bathrobe and slippers, was also surprised that there would be no housekeeping for the entirety of my stay , Covid 19 was the excuse for this , strange as having stayed in other hotels during the pandemic I'd not come across this before , so as you will have gathered the room was a basic sea view double room with a stained carpet and cigarette ends included free of charge The room was uncomfortable at night as it was warm even with the window open so I purchased a portable fan which helped a little . On reflection this hotel needs to remove the title of Executive from these rooms as they are anything but and it certainly gave me the wrong impression of what I was getting for my hard earned cash, and please give the man on reception a day off .

"Worst best Western hotel"

User 25/08/2020

Overpriced Room that smelled awful. Chef couldn't even cook a microwave meal properly! Pie was inedible due to being burnt to a crisp. Rude restaurant staff that didn't seem bothered by the standard of food. Bringing the standard down for best Western hotels, worst one I've stayed in.

"Pleasent stay"

User 19/08/2020

Fabulous location, spacious car park and a 15 minute walk to tower. Nice clean hotel, superior family room was lovely and had the most amazingly comfortable bed!. Being on the front it can be noisy with seagull's and agree with other comments about a warm room. to say we are in a pandemic and the self service is off the standard breakfast was lovely. All in all very happy and would definitely stay again, i've stayed in a lot of Best Westerns around the country and this is a great place to stay in Blackpool, especially with he car park.

"Nice View"

abutler70, Crawley 18/08/2020

We managed to get a car parking space and check in was quick and efficient. Our room was an executive room with a view of the seafront. It was extremely small but was adequate for our 1 night stay. (Not sure what you would do with a suitcase or put your clothes if you were there for a week). The bed was very comfy and we had a good sleep. There was a shower in the bath but you need to be small to fit under it. I'm 5'7” and it was smaller than me! But it did have good water pressure and it was hot which was the main thing. Good location. Short walk to the tower and pier. All the staff we met were polite and friendly, especially the bar tender we got drinks from before bed who also served us breakfast in the morning. We wanted to stay here as opposed to staying in a BB and wasn't disappointed.

"Avoid Bar as they Charge different Prices and will not Refund their Error"

User 13/08/2020

Stayed at this property with 2 other friends from Monday 10/8/20. Please be careful if paying for drinks at the Bar as i paid by Card payment and was charged £27.90 for 3 double Gin and Tonics. When i checked what my friends had paid for the same drinks it was £19.95. I went back to the bar to the stocky gentleman with silver hair and glasses who had served me and pointed out he had charged me wrong and could he check the receipt for the drinks that he printed off from my Card payment which he had put in the till, but he refused to check this saying he could not, what a rubbish comment!!! Without causing a scene this was this was reported to Reception about the incident but it fell on deaf ears. SO PLEASE BE AWARE WHEN BUYING DRINKS AND CHECK THE PAYMENT IS CORRECT AS THEY WILL REFUSE TO REFUND YOU OVER THERE ERROR WHEN YOU ARE OVER CHARGED. MYSELF AND FRIENDS WILL NOT BE RETURNING TO THIS HOTEL AGAIN DUE TO TAKING INCORRECT AMOUNT FOR DRINKS AND POOR MANAGEMENT WHO REFUSED TO CHECK THE CARD RECEIPT THEY PRINTED OFF TO RESOLVE THE MATTER.

"Stay somewhere else!"

94caroleh, Seaham, United Kingdom 13/08/2020

We stopped over in Blackpool for one night so this was a last minute booking - a big mistake picking this hotel. We were allocated a twin room which was tiny, grotty and with a view of a brick wall. The bathroom was old and dirty, and definitely needs attention. The bathroom radiator was piping hot which is not great when the the temperature outside was 27!! The room was boiling and no fans available. It was an uncomfortable night's sleep. Breakfast was a set English breakfast which was okay. Public areas look presentable, shame about the bedroom. Could not wait to leave!

"Pleasant overnight stay"

LGarner96, Rotherham, United Kingdom 11/08/2020

The location of the hotel is brilliant with ample parking. The room was good value for money and the bed was really comfy. The reception, bar and seating areas are well presented and although we didn't use them they looked to be well kept, modern and with the current COVID situation there is more than plenty hand gel to be used. From our room you could hear practically everything people were saying from the corridor and them walking up and down. People was a tad on the noisy side but that's not the hotels fault. The bathroom was very basic and could do with an update but it wasn't an issue. If you stay on a lower floor you can hear taps/showers running from above but it didn't really disturb us. This didn't bother us but you have to pay for parking at £5. However, if you book directly through best Western themselves then its free. It worked out cheaper for us to book through elsewhere so check both options.

"Appalling Breakfast and customer service"

Kezzyboy, Kent, United Kingdom 09/08/2020

We paid extra for breakfast on top of the price of the room stay, when we arrived in the morning in the dining area there was no one to greet us so we went straight to a table helped ourselves to cereal on display but then couldn't find any cutlery, I then found a member of staff who said he will get some for us as they had to hand it to us. He returned to our table with cutlery and asked if we would like a full English breakfast which we were looking forward to so said yes, we asked if we could have poached eggs and was told no, no choice of eggs due to Covid. He disappeared and literally returned to the table within les than 5 mins and I knew this was how long as my husband had left the same time as him to cook toast and he wasn't back with the toast by the time he arrived back with the breakfast. I looked at the plate I was horrified 1 slice of bacon which was cold and anaemic looking, 2 sausages which were also anaemic and only just cooked, watery scrambled egg which was luke warm, small pot of beans which were thick and glupy and 1 hash brown which was soooo greasy it left yellow oily residue on our plates. We didn't eat this and left the table, collected our things from the room and went to check out, we bought all the above to the attention of the front desk and whilst doing so a older man with grey hair and black shirt on said this was what is on offer due to Covid that is all their chef was allowed to cook, to which I replied it doesn't take much to cook a fresh breakfast he said it is fresh it's in a BanMarie, I said that's not fresh its kept warm!! I informed him I would be complaining to Best Western to which he replied no point they are just a PR company nothing to do with them we are the hotel. Disgusted isnt the use Covid as an excuse is disgusting. I am a nurse and have been working continuously through Covid and have never given the excuse of Covid for sub standard workmanship. There was no oh we are sorry we will offer you a discount etc etc the gentleman behind the front desk was very abrupt, non helpful and defensive and no name tag to make a complaint.

"Attention to detail "

Rjadam, west midlands 08/08/2020

Visited here again recently always a great welcome and communal areas are still very well Maintained and very comfortable and stylish . Our room needed a little attention and in need of a lick of paint but more importantly a deep clean which during covid should be taking place esp now .... window ledge had not been cleaned in a good while Buffett breakfast was off which is understandable but only offered a standard breakfast with no deviation a choice would have been nice although well presented and cooked Overall a good stay rooms need a deep clean

"very bad experience"

Wilsonlolo, Manchester, United Kingdom 30/07/2020

recently we been to this hotel Very disappointed with the service there was no one in the bar. We stood there only one lady was looking after everyone in bar and reception. Next morning the breakfast was not good at all One lady was seating with her dog in restaurant i was not expecting that after paying a huge amount for room Never come back again

"Great hotel"

kayce536, Derbyshire, United Kingdom 29/07/2020

The hotel was great, we went before we headed to Scotland and it was very nice. Room was a little small but we didn't mind seeming as though we would be out until we went to sleep! Lounge was good, we had dinner there that was alright. Wasn't much to choose from but it was okay nonetheless. Had drinks at the bar, a tad expensive but I was happy to pay because of the great service. If you do go and have drinks, see if Panajota is there because she is a laugh. Had great conversations with her, such a lovely woman! Would definitely recommend this hotel to people!

"Post COVID Lockdown Visit"

User 25/07/2020

After a last minute change of deciding where to go we chose to stay here with a sea view. Arriving to a well kept hotel from the outside and a minders interior. Female receptionist was welcoming and friendly. Our room was large and on first inspection very well kept. Fantastic view and extremely comfy bed. My only little niggle were the little things - shower extremely difficult and temperamental (four switches in all) , one towel was stained and the chair and picture frames were showing wear and tear. Would of loved to stay a second night but they were full. Credit goes to the female receptionist on duty (24/07/2020), excellent location and modern interior. Would recommend and would stay here again

"Poor standards"

User 24/07/2020

Visited this hotel thinking it was one of the most modern given most of the others appear dated however very disappointing. Not many hand hygiene pumps available and non at all at buffet table where guests were handli g utensils for toast. No organisation. Not allowed to choose what to have on plate at breakfast despite being told we could choose by the receptionist when we checked in. Room nice and spacious however old worn furniture and human hair found down chair cushion which surprised us given the covid pandemic is still active!!! Wont be staying here again.

"Great value"

User 24/07/2020

great value. Very very clean. Breakfast was good,could have done with more choices. Enjoyed the stay. Room to park the car,is a £5 charge with that. About a 10 minute walk to the middle of blackpool..

"Great Hotel"

LiverpoolMichael, Liverpool, United Kingdom 23/07/2020

Check in staff friendly (Chris) left my iPhone charger at home .. Chris lent me one for the night. Room modern and very clean. Waitress for breakfast Panayeta (probs spelt wrong !) very smiley and helpful, great breakfast choice. Aruj (probs spelt wrong !) very friendly and helpful. My 2nd stay would definitely stay again. Sea view next time.

"Great stay"

si2008, Radcliffe, United Kingdom 20/07/2020

Used for 8 days while working in blackpool on nights so used for sleeping during the daytime, from the minute you walked in the door was greeted with a smile from reception,easy to check in, give room card to 303 twin room over looking the sea ok little on small side with wooden beem over one of the beds, very clean room ok with covid 19 restrictions, was 2 paper cups.but clean bathroom etc so top class cleaning. As i said sleeping daytime so came back to cook breakfast ok again restrictions cause of covid 19, clean towels left outside bedroom always a good sleep was had, plenty of antibacterial hand stations in the hotel for people stopping there.

"Review of this hotel"

User 12/07/2020

Have to say for the price payed it was a tad poor First you have to pay for your car to stay there , If your paying £270 for the hotel surely this should of been included Room smelled of dogs The bed pillows smelled of dog had to put cucumber wipes on top to hide the smell Marks all over the carpets probably dog wee or something Couldn't open the window to get fresh air in Shower was so small I kept getting attacked with the shower curtain , couldn't even move in it to wash myself So just stood there and hoped for the best It was lucky I was only there for 2 days as anymore I would of stank The brew facilities were poor just 1 cup for both of us So overall for £270 it was poor

"Ten out of ten , absolutely wonderful!"

robertmU5328DU, Carlisle, United Kingdom 10/07/2020

Visited just after lockdown. First impressions very good , ample parking directly at the front . Neatly maintained exterior and very plush as you walk in . Our room on first floor had lovely views over the north shore, much more civilised than the other end . Very nice to be welcomed with a dog too , breakfast was excellent and freshly cooked . Will definitely return and recommend to my doggy friends.

"Enjoyable stay"

Darren C, Sheffield, United Kingdom 20/03/2020

I'll get the negatives out of the way first - first room TV didn't work, given a sea view room next - TV about 50% of TV channels worked in this room but watchable, shower very difficult to control temperature, on last day no hot water at all, finally I was in a single room which was on the very small side. I still had a enjoyable relaxing stay in a good location for the North side of the resort, its has a bus and tram stop across the road and easy walking distance of the North Pier. Clean and well decorated. The staff were really friendly and helpful. Breakfast was buffet style but included all items needed to make a full English. Would definitely think of going again and was good value for money.

"Wedding reception visit"

Kevin W, Leicester, United Kingdom 16/03/2020

My best friend married and decided to hold the Wedding reception here,the hotel has recently been refurbished and really is superb and up to date,my friends stayed here after their Wedding and said the accommodation is top notch,but the most important thing is the customer service its first class,focused and happy pleasant staff and also this is a Dog friendly hotel which made a difference to 3 of the guest.water and treats in the foyer (for the dogs!!) They made my friends Wedding day complete and i think its Steven the deputy manager?and all the staff worked hard to make sure everything ran smooth.

"Really Enjoyable Stay"

User 09/03/2020

We needed to go to Blackpool for an event and chose to stay at the Carlton. We booked an executive sea view room at a very reasonable price with the BW winter offers. Check in was easy and straight forward. We had a room on the first floor with a huge bay window overlooking the promenade. The room was a decent size and a huge bathroom. The room was clean, but did show small areas where maintenance was needed, but we had everything we needed. We had booked on a b and b basis. On the Sat and Sunday it was a buffet breakfast which was plentiful, on the Monday it was a cook to order which again was perfect. We ate two nights at the hotel too, food was great. The main thing I want to say, is that, in all of the chain hotels I have ever stayed in, I have never felt so welcome as in this hotel, all of the staff we came in contact with were fantastic and nothing was too much trouble, we left feeling like friends. I would like to give a special mention too Steven the duty manager and ‘Mary' on reception, thats not here name, but these two people couldn't do enough for you. Well done, we will be back.

"Consider This Hotel First"

User 08/03/2020

How do you describe brilliant. My wife and I were given a room with a roll in shower. At last somebody who understands what it is like to be disabled. The room was light, airy and spotless. We had a kettle and two complementary bottles of water, one still and the other effervescent along with two complimentary kitkats. The bathroom was amazing it was always warm and had non slip tiles on the floor and an electronically heated towel rail. The sinks were rectangular shaped, suitable the purpose and save water, very clever design. The bed was king size which was so comfortable we had a fabulous nights sleep. In the morning a huge variety of food for breakfast and the staff were fantastic, nothing too much trouble. Try this hotel first.

"Enjoyable relaxing stay in a good location"

Chrishinchcliffe, Nottingham, United Kingdom 08/03/2020

This was booked for an overnight stay to see the Curtains musical and the car park was free. Nice and clean inside and well decorated for a 3 star hotel. The staff were really friendly and helpful. Had a nice drink at night after the theatre. Very handy for the tram and we got a 24 hour tram ticket so we could use both days. Would definitely think of going again and was great value for money. Breakfast was buffet style that day and very good quality.

"Great stay at fabulous hotel"

Missges, Blackpool, United Kingdom 06/03/2020

I stayed at at the Carlton Hotel Blackpool for 3-months when my house was being refurbished. It was a truly wonderful experience the staff (all of them) were wonderful and made me feel completely welcome and at home. If I had to stay anywhere in Blackpool again it would definitely be at the Best Western Carlton Hotel I can't praise the staff enough, and also so the chef's specials were my favourites but all of the food was lovely too.

"Great for travelling with dog"

Jenny J, Durham, United Kingdom 04/03/2020

Last minute stay extra night in Blackpool so very small basic room (double, no view) however, we love that Best Westerns generally don't just confine you to your room with your dog. There was an uncarpeted area, nice and warm, looking out to the Promenade, the staff were very friendly especially the lady who served us dinner (29/2) and was also around at breakfast, which was a hearty cooked breakfast buffet! Even the dog had a fabulous array of treats on offer. We would happily stay again but book in advance and have a room with a view.

"Great hotel but awful staff"

User 25/02/2020

Lovely hotel, great size rooms, smart bar & restaurant, reception area is beautiful, all clean & tidy. However we will never return because of the staff. The old man Carl (Steptoe) was rude and arrogant. When we arrived at 1pm he grunted “no check in til 2pm” then my husband asked where the toilet was he just huffed and pointed the way. After a day out when we returned he looked as us as though we were in his way and were spoiling his peace. He has no customer service skills what so ever. His college (another oldish man) was just as ignorant. When an old couple wanted service at the bar, they waited almost 10 mins then called him. His reply was “yes when I'm ready” appalling service from such a lovely hotel. I wouldn't employ them two if that was my hotel. It's a shame as we would return if it weren't for the staff.

"Excellent but tiny"

Kormeleon, Bolton, United Kingdom 24/02/2020

Brilliant friendly efficient staff. Spotlessly clean and well equipped, wifi was excellent too.Only issue was we had an Executive Double room (allegedly) but it was so small that I couldn't lie flat to exercise my back, had to do it out in the corridor (VERY embarrassing)

"Overnight Stay"

User 24/02/2020

Room was average, staff were OK, however we were woken up at 9.00 am on Sunday morning by a brass band playing trombones and Tuba's in the bar area which having got in at 5 after after an all day sesh was just awful. Breakfast was rotten, no cutlery, one coffee machine and pretty dire. Then couldnt even get a drink at the bar (soft drinks also) because of the Orchestra who has hired it out for sunday morning trumpet practice.

"Not the best"

User 17/02/2020

Great service but room was not worth the money. Rusty metal fixtures in bathroom, dirty grout in shower, room was cold and never really heated up. Large gap under the door and light on in hallway all night

"poor heating in bedrooms"

karen w, Morecambe, United Kingdom 15/02/2020

my husband birthday went for a long week end walk in to the reception area lovely and warm with how cold the weather at the moment. went to our room very dark had to put the lights on during the day no heating on. i went to reception i told the receptionist no heating on she said does not come on till 5 i said that was no good for us so they gave me a oil heater so we left that on. i asked for 4 extra pillows because we suffer with copd etc we were given 2, the staff are lovely the buffett breakfast was excellent but we want be going again due to not properly heated in the bedroomsd

"Our specific room really disappointed "

User 15/02/2020

Nice hotel, stayed in Blackpool many a time and finding a spacious clean room isn't the easiest. Unfortunately there are some negatives though, unsure if it was just our specific room, 118. We paid extra for a executive family room which isn't cheap so was extremely disappointed when I had to move furniture and crank my neck just to see the guaranteed sea view which really was a view of the side of the Claremont hotel. Didn't raise this issue with staff as with a small toddler we had set up travel cot and toys and would have been too much hassle to move, just think it's a cheek to charge extra for something you are not offering. Furthermore there was an internal fire door directly outside our room which creaked every-time someone went by (can't be helped I know) but to the extent you felt they were coming in your door. Although we did have the cleaner walk in our room 40mins after checking in without any warning to her embarrassment. Finally staying with a small toddler, it wasn't ideal on second night to be above the bar at night when entertainment goes on to late, but I get that is just personal preference, but staff do ask age of child on booking and the hotel was far from busy. Room 118 certainly doesn't make for a good nights sleep with the above, poor bed and noisy toilet systems. Breakfast was average. Can't comment on bar as didn't use it. Staff were okay, asked on checkout how my stay was, said room wasn't great, staff didn't ask anything further. Frequent visitor to Blackpool but certainly wouldn't be in a rush to book here again, if anything would say it was overpriced, which is a shame considering stayed in best western hotels elsewhere numerous times and rate them highly.

"Fab hotel"

pbrindley2018, Rugeley, United Kingdom 11/02/2020

Fab hotel all staff so friendly lovely dog friendly hotel great meals lovely sea view room great price brill stay nice decor recently refurbished great parking convenient location for the town just a short walk

"Best western Blackpool"

suedugdale140718, Stoke-on-Trent, United Kingdom 04/02/2020

Absolutley first class all round, staff were very helpful, food great, rooms spotless. Good location in Blackpool. Will definitely be going back. I would recommend to anyone. I travel a great deal so great hotel.

"Great value for money"

Carlahudson25, York, United Kingdom 20/01/2020

We booked this hotel instead of our usual hotel as it was £100 cheaper for the weekend. Wasn't sure what to expect but let's say that I will certainly be booking again. For a £100 saving, the service, location and quality of breakfast was no different than the more expensive hotel we usually stop in.

"Lovely atmosphere and staff were so pleasant"

402lilian, Grassington, United Kingdom 16/01/2020

Walking at night looking for somewhere to eat and dropped in to the bar. Had one of the best burgers and the lady who served us could not have been more friendly and helpful. Very reasonably priced as well.


User 13/01/2020

room was a bit dated bathroom needs updating very poor room was cold when we arrived heating didnt come on till 5 pm and off at 11pm window was howling with the wind the room did not look like a executive room 216 bed was ok

"New Years Eve let down for my mum."

neil v, Warrington, United Kingdom 08/01/2020

My mum stayed here for a New years eve 3 night break Dec 2019 with an organised coach excursion company. After requesting a sea view room she was given a small room at the back of the hotel which was in need of good refurbishment. Following this, most of the people that had sea view rooms were only staying one night, meaning empty sea view rooms for 2 nights. It would seem sensible to prioritise the 3 night people rather than those staying for 1 night? On one occasion when at breakfast, she left her table to get an extra piece of toast and on returning to the table she found all her food cleared away with all cutlery and drinks gone, along with her bag. Surely the waitress had seen her bag and realised that someone was still sitting there and that the table was still being used. The singer/DJ for New Years Eve didn't have the big ben chimes or Auld Lang Syne to bring in the new year as apparently he ‘couldn't find them'. He then decided at 12.20 to finish and go home! The bedroom was cold, and on trying to turn the radiator up, the thermostat knob snapped off. The issues were all reported to staff at the time. The hotel does seem a lovely hotel on the website, and Best Western would usually get my vote, but seems that little bit of detail is missing. Shame.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Neil v, Thank you for taking the time to write a review. I am not sure that you came to the hotel with your mother however I spoke to all the guests from the coach tour and moved one of the rooms to a Seaview as the guest had mobility issues which were not conveyed to us however it was no issue at all. I personally was here for the duration of New Years eve and if you would like to see / view our Facebook page I videoed everyone dancing from midnight to hear Big Ben Chime and everyone danced to 'Auld Lang Syne'. The detail is slightly missing from your part as you were not here and we were full and had no empty rooms. On departure the next day all the guest said how Great their stay was including the Coach party who stayed a further day. Hope to see you soon. Kind Regards Carlo Petza General Manager

"Good stay"

kaymwebb, Northampton, United Kingdom 06/01/2020

A pleasant stay here. All staff were friendly and chatty. room clean although 3 adults 1 child in 1 small room was a tad cramped. would use the hotel again though and ask for a bigger room. Breakfast was lovely.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear kaymwebb, Thank you for taking the time to write a review. I am glad to read that we had exceed your expectations and that all the team were Friendly. We Look Forward to Welcoming you back to the hotel. Kind Regards Carlo Petza General Manager

"New Year's Eve"

User 06/01/2020

We have stayed at this hotel a few times now and find it very convenient, it is always spotlessly clean, the rooms are very spacious, we have always requested a seaview & have always got a seaview, the staff are always pleasant & helpful

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Getaway40746664015, Thank you for taking the time to write a review. It was great to read that you had had another Amazing stay over the New years. We look forward to seeing you again. Kind Regards Carlo Petza General Manager

"xmas 2 day break"

manchester34, Manchester, United Kingdom 05/01/2020

stayed 24th to 26th December on b/b/em location of hotel & parking very good, bedroom good size shower excellent! food was good choice christmas day buffet in the evening excellent. managment could of advertised activities on a board at reception as nobody knew what was going on time wise, bar area nice just one problem dog are allowed to stay here which was ok with us we just wish owners would not allow their pets to sit on the furniture which we have to sit on....wet paws on chairs not really nice other than that stay....looking to book 2020 :-}

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Manchester34, Thank you for taking the time to write a review. I am pleased to read that you had a Fantastic stay over the Festive period at the hotel. We did advertise on the Front Desk however going forward I will highlight this as an action point for this year. We Look Forward to Seeing you again. Kind Regards Carlo Petza General Manager

"fawlty towers"

kimc20152015, Telford, United Kingdom 01/01/2020

we had booked into an executive double for the xmas package for 5 days. The first room 113 was so small no drawers 1 foot of hanging space for 5 day stay, we went to reception where after sometime were offered room 115 which was great, the young lady on reception was excellent. There were no notices of what was happening for xmas we had to keep asking at reception, Food was very good but you had to wait for it as there were only 2 staff 1 a trainee who hadnt got a clue. Bar staff also did the dining room so in the evening when the entertainment was on we had to keep locating them and they were always in the kitchen. It would have been nice to see some management during our stay wven if ony to hand the glasses of cava at xmas dinner they could have helped the overworked staff too. We have stopped in many best western hotels all over the world but have found this one to be understaffed and no management pressence at any time

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear kimc20152015, Thank you for taking the time to write a review. Thank you for both your Positive and Constructive comments as it was great to read that the staff were amazing. I personally was here helping the staff and enjoying Christmas with them so that our guests had a Fantastic experience. I personally look forward to seeing you again. Kind Regards Carlo Petza General Manager

"Lovely hotel great location."

M3474SGdonna, Alloa, United Kingdom 31/12/2019

Staff very friendly and helpful, great location, great food. Only let down for me was mattress and pillows not the best. Great location for public transport Tram and bus stop rite outside hotel also another good point this hotel has good parking facilities.


User 28/12/2019

Stayed at the Carlton very recently. Had to changed room due to inadequate lighting in the bathroom. The second room was very small for two people and had not clearly been cleaned properly as seen in photo,old toffee paper seen when moved into this room. This had not been removed before and during the stay!

"staffi ng levels lack of information and christmas dinner"

User 28/12/2019

room was good just a problem with hot water in shower but managed coujd do with some coat hooks asweii as in bathroom.the staff were absolutely fantastic overworked we thought they coulnt do enough for you we saw no sign of management to gtreat you it would have been nice for them to have put in an appeaerance and maybe somebody to hel[ elderly guesrs to thier room also lack of information could have been advertised more nobody knew about singer so a lot aeb=nt out ir to bed after dinner i game of bingo which would definately keep young and okd entertained let people know and you need more staff and everthing will pay for itself but get a permanent nar person and a better chefor 2

"Christmas Day"

User 28/12/2019

Any other time I would give a 5* review as we have stayed here before and other locations, but feel they need to do better for a festive day like Christmas Day. Food was very good but needs more festivity with decor and what was offered for the price. Staff were great, nothing was too much trouble. Rooms and bed are very comfortable. Entertainment was very good but again needs more to be happening for this festive day.

"Best Western Hotel Blackpool"

Carol T, Birmingham, United Kingdom 15/12/2019

Decided to book an overnight stop at this hotel on the way back from the Lake District. Hotel is on the North Shore directly opposite the sea and we booked a sea view room which was very comfortable and large with huge bathroom. Only slight criticism was the heating switched off in the evening and as it was winter could have done with being on overnight. We wanted to see the Christmas lights which had been switched on end of November but the council obviously hadn't paid the electric bill as there wasn't a Christmas light on anywhere in the town very poor show. The hotel is being modernised and the reception area looks fabulous with large comfy chairs overlooking the front shore. Staff very friendly. Breakfast lovely and plenty of choice. Will definitely return.

"Great value in Blackpool"

User 15/12/2019

A quickly organised overnight stay in Blackpool to attend a business meeting was enhanced by a great stay at this remarkably nice yet reasonably priced hotel. I'll aim to stay there whenever I'm in Blackpool again on business. All of the staff were very polite and helpful, the room was as roomy and clean and tidy as I'd hoped and with good facilities. I arrived just 20 minutes before the kitchen was meant to close but the receptionist informed me straight away and ensured I was able to get a table and a good meal with not a hint of animosity re my late request, quite the opposite which was very welcome after a horrible drive over the Pennines on a wintry night. After a comfortable and warm nights sleep I enjoyed a delicious and plentiful breakfast and decent coffee. Not only will I stay again on business but am hoping to visit soon with my partner for a long weekend.

"wash out weekend"

User 11/12/2019

The weather was really bad wet ,gales, so would expet the heating to work, it didn't the rooms were Baltic. the double glazed windows had gaps and the wind howled in I had to jam toilet roll in the gap. The breakfast was less than average. We have stopped there a lot in the past and have noticed the standard's have steady declined Will need to reassess next time we go to Blackpool

"Good Stay"

User 10/12/2019

Booked a seaview direct with Best Western but when i got there i was told this was an error. The room i had was on the side so not a good start. The man on reception said it was something to do with the websites listings, but he offered free breakfast to compensate. The car park was free but a bit small. The room was nice and clean and had photos of the Blackpool area. The breakfast was good but only scrambled eggs until the last day when there was a choice. The staff member in the breakfast room was very friendly. I did want some food in the evening but was told it was closed. Tram stop right opposite and 2 mins walk to town so no issues there. It was cheap as off season and when i looked to book for next summer it was 5x the price of where i would normal stay.

"Highly recommended"

SteveWardhaugh, Alsager, United Kingdom 10/12/2019

Good rooms, good free internet connection, comfortable lounge area, excellent hot buffet breakfast, lovely friendly team, car parking, and a ten minute walk to the main attractions or tam stop right outside. Excellent place to stay if you want a comfortable sea front hotel

"Bargain Room With A Catch"

VikingVenturer, Kent, United Kingdom 08/12/2019

I fancied staying an extra night in Blackpool after attending a conference and discovered that there was a glut of hotel accommodation available in the town and rooms seemed to be heavily discounted for the lean winter months. This was certainly the case with Best Western's Carlton Hotel. I was able to turn up and book a single room for under twenty five pounds on the day. The hotel appeared to be freshly refurbished and looked smart inside and out. It featured a stylishly furnished lounge and dining area. My room was immaculate and tastefully decorated, if very compact. The significant niggle was the lack of heating for the first half of the night. It was a very cold winter's day and the radiator was only luke warm. I buried myself under the duvet to get comfortable and later noticed the radiator had become hot and the room temperature reached a reasonable level. Maybe the price I paid didn't cover heating for the full duration of my stay! Apart from that the room was very good value for money and I will certainly consider another stay in the off peak season to take advantage of the very competitive price.

"Old hotel needs improvements"

I3967ZErobertp, Maidstone, United Kingdom 04/12/2019

This hotel is antiquated, cold not a pleasant experience. Hot drinks at breakfast and not much choice of cooked foods, simply not satisfying with washing/toiletry facilities tightly arranged. Bedding suited for summer use,

"Cheap, simple but needs some basics essentials."

User 03/12/2019

We came here for a night on a very good deal. The room is nice and clean. The only downside is that there are no mains sockets by the bed to plug in my medical equipment (which I need to aid my breathing whilst I sleep). My advice to anyone who needs to charge devices etc is to bring a decent length extension lead.

"Comfortable good sized single room with a good sized en-suite"

User 25/11/2019

We as a group that regularly travels to a Blackpool event have struggled to find good accommodation until we found the Carlton (best western). It's is clean, has good facilities, staff are friendly and the rooms are very well appointed.


User 24/11/2019

Room freezing. No drawers. No door on wardrobe. 2 members of staff did try to help but were over ruled by manager. Service for food took over one & a half hours. It's only saving grace was food was delicious

"excellent hotel"

moggiestoke, stoke 22/11/2019

we only stayed for couple nights. The staff were exceptional very friendly helpful I booked a larger room which was on the ground floor no sea view and was on the main road but did not cause any issues as the bathroom was nearest the road. room number was 300. We had breakfast choice was good plenty of it. We had evening meals but did not pre book. Both were good value well worth the cost the puddings were good too. Marc in the restaurant could not do enough to make sure we enjoyed our meals. Car parking was good £5 per night. Would be really nice position to sit out on summer night with a drink as right on sea front.


daveb1958888, Ashford, United Kingdom 18/11/2019

Poor value for money. The Inclusive dinner option is a rip off and an awful meal (poor selection, cheap ingredients, small portions). Children's menu even worse.Room not cleaned all weekend. Heating did not come on until 6pm, went off later evening, on again about 6 am then off later in the morning. Bar closed all weekend due to licence holder doing a runner. Low staffing levels. The hotel has the potential for a pleasant stay but it was ruined be the failures.

"Great Hotel and perfect location"

67willm, Cheshire, United Kingdom 14/11/2019

The Hotel was great but the staff made the the visit even better they could not do enough for you thanks I choose the Hotel because of its location to a venue we had booked. I was extremely please with our trip to Blackpool

"Lovely hotel"

stpfoxy, Luton, United Kingdom 11/11/2019

I stay here in January 2019 and came back in November for a weekend, couldn't fault this hotel for the value , I stayed in a single room which was a little small but was fine for a couple of nights stay, will definitely be staying here again

"Ideal for a sea front view."

Toonami1978, Weston super Mare, United Kingdom 10/11/2019

A nice hotel with excellent sea views. As it's an older building converted for a modern hotel the bathroom was nearly as big as the room. Buffet style breakfast had plenty to choose from. Although the staff were nice the reception desk was looked a bit out of place.

"Bar, Lobby & Breakfast room Brill - Rooms Terrible"

adambK4126BA, The Royal Town of Sutton Coldfield, United Kingdom 10/11/2019

Just come back from a weekend at the Best Western Carlton & really disappointed. Arrived to a nice hotel lobby and bar with friendly staff who checked me in. I had just booked a standard room for 2 nights (but still expensive compared to other hotels, booked it as i thought it would be worth the money how wrong i was). Arrived at an old fashioned room which was absolutely freezing. I don't mean a little cold and you wait for it to warm up, i mean i was wearing a big wooly coat when i went in and it was freezing. Notified reception and requested another room but they were fully booked. So they sent a maintenance guy to check it out said it was fine and it would heat up eventually. Thought nothing of it, so started getting ready to go out. Checked out bathroom...2 little curly pubes on the sink and tiles...nice. Shower controls are worst ive ever seen in hotel, either freezing cold water or water so hot it would take the skin off a potato. If you were an elderly person and it changed to scalding water you could easily slip over and hurt yourself. Woke up the first night at like 3am shivering. I shouldn't be shivering in a hotel i've paid like £70 a night for. Next day i complained to reception and got given a portable heater, which i left on max for hours and hours to finally heat the room up. I've emailed best western about this. Staff were nice though, and lobby and bar fine. Just rooms are very poor.

"Charged £50 for a stain on the carpet that was already there!"

User 08/11/2019

I am still heartbroken days after leaving this place!Where do I start.....We came away for a 2 day little break due to our toddlers recent diagnosis of adhd and autism. Booked in no problem to an executive room?!this was an additional cost for an executive room,as you can see from the pictures this room was absolutely filthy,there was toothpaste up the mirror,a pink hair bobble on the floor,all of the paint was coming off the walls,the net curtains was mouldy and absolutely filthy and a big stain on the floor that was strategically covered by a footstool!(we didnt notice this stain until the morning when my son was messing about with it) The room smelt of eggs which I presume was the drains. 3.50am in the morning a man and a woman was shouting outside the room and banging doors(this was confirmed by the night doorman) I had enough so waited for the receptionist to come in at 8 and asked for the upcoming nights money back so we could go and stay somewhere else.A woman and the head cleaner came up to the room and I showed them the state of it. Got our money back with no apology not one apology!it was like they was doing me a favour giving me the money back.£117.50 a night is not cheap! We reserved a night at the hampton at the hilton,packed our stuff and couldnt wait to get out of the place. We dropped our bags at the hilton and went back into blackpool town centre. I looked in my bank account and noticed that £50 had been taken from my account by the best western carlton. I rang them up to be told at £50 had been put on hold because of the stain on the carpet that we had made!We did not make this stain we didn't even notice it until the morning which was as I said hidden under a foot stool!we rushed back to the hotel to discuss this matter and was told.....the cleaning team have managed to get the stain out we can release the 50 pounds we were holding!Hold on a minute this stain wasnt made by us!(upon coming home and reading other reviews I now see many many reviews that mention big stains on the carpet,I wonder if these people were charged also) We was told the money would be released immediately,2 hours later I rang the bank who said this would take 24 now I was down the £117.50 refund and now the £50.I didnt have enough money to pay for the hampton at the hilton and food etc so we had to buy new train tickets and go home! So we got to stay for one night in a disgusting room,being woken up at 3.50am and then be blamed and charged for something that we didnt do! I can honestly say I've never ever been treated so badly by such a big well known name.I will never ever stay at this hotel again(we have stayed here a few times) The cleaners are clearly not doing their jobs properly and passed the buck to us. I am still so upset by all that happened The staff have no customer service skills whatsoever. (I forgot to add we were told they could take £200 for stains left on the carpet and basically we were lucky!!!!WE DID NOT MAKE THE STAIN) Carlo the manager was very friendly when we went back and seemed like a nice man but this doesn't make this acceptable!!!!

"A decent hotel in Blackpool"

User 06/11/2019

When looking to stay in Blackpool you are never really going to find any high end hotels as you would, say, in Manchester for example. But what you can find is a decent hotel that offers something more than your Travel lodges and Premier Inns and is a far cry form the dated B&Bs of the area. The Carlton is one such hotel with friendly, helpful staff, is modern and comfortable with well appointed rooms and extremely comfortable beds. After a long day of walking along the front we decided to dine in the hotel and I must say the food was excellent and we couldn't fault the service. On a personal note I would have found it even better if the lighting had been turned down a bit as it was too bright to be relaxing and the television, with no sound, that no one was watching was turned off. Never quite sure why hotels insist on having these on in a dinning room. We booked the best sea view room the Carlton had to offer though I must confess to feeling it wasn't particularly big for an executive suite, more the size of most Travel Lodge rooms (The room was in fact one big room that had been divided into two smaller ones). The bathroom was fine but could do with a bit of TLC as the veneer around the sink had broken away. The lounge area has wonderful views out to sea and our breakfast there was superb. So, if like me, you are looking for a decent hotel to stay at in Blackpool, away from the crowds, the hen and stag parties and a place to dine in the evening I would thoroughly recommend the Carlton.

"Shocking service"

LoBeeley, Hyde, United Kingdom 06/11/2019

The woman on reception in the evening was rude and unhelpful. No explanation why the bar was closed and wouldn't assist me as I had a bad back when I asked for a different firmer bed. I asked how to complain about the bar being closed and was told she was waiting for an email from the manager. Why wasn't the manager on site?


User 04/11/2019

We have just got home from a stay at this hotel! Firstly, I would recommend upgrading to a seafront or side of hotel room! We had a tiny room at the back of the hotel facing a very busy road with noisy traffic, made difficult to have a window open! Room wasn't very clean and carpet very stained! No curtain at bathroom window and although glass frosted, you could still see in from the street when the light was on! Then the heating didn't come on and when I Enquiries the receptionist said they were looking for keys to boiler room and no one had heating! It did eventually come on occasionally! Our room was very poorly decorated and not cosy. Not even a nice blanket etc.. The bar was closed for our entire stay as they had a license issue. We tried to go to the Claremont hotel over the road for a drink but we were turned away as they only accept there own residents! We ended up at the very nice imperial hotel along the road to have a drink. This was very welcoming and cosy. When I Enquiries a second time about heating. Reception laughed and said, your be lucky in this place!! We had a breakfast in there dining room and this was adequate. This is not a hotel you want to spend time in. It is ok for a base only. We will definitely not be going back here again!

"Blackpool Visit"

User 04/11/2019

Another excellent stay at this lovely hotel. Situated right on the sea front with lovely views from my sea view double room and within walking distance of the shops and North Pier. Plenty of variety at breakfast and not rushed to vacate a table. Tram stop right outside hotel.

"Reduced facilities"

User 03/11/2019

We booked this hotel based on the facilities that we were looking for. A little more expensive than other hotels, but, it had the facilities we wanted. Clean and comfortable although very small bathrooms in 2 of the 3 rooms that we booked. Free parking and good breakfast. There was a bar on site, however, on arrival note on the door to say it wasn't available. Checked with reception, they confirmed that the bar would be closed all weekend and they were awaiting feedback from Head Office. We returned to the hotel at approx 715 pm, restaurant wasn't busy, but, when we asked for a table we were told that the restaurant couldn't accommodate us- 6 people. After asking for recommendations for eateries close by- as we had elderly parents and a 2 year old with us, the receptionist did say that he would speak to someone. We were then seated. Staff not particularly friendly nor helpful, other than Marc, who was very pleasant and approachable.

"Ok for dog lovers"

HonestDave73, Haslingden, United Kingdom 30/10/2019

Work booked me a single room for eight nights at this hotel. I was given the key to room 108. It's a small grey box room at the back of the hotel with a small shower, a loo and a hand sink. It smelt of dogs and so did the other two rooms that I was offered, all of similar style and size. I refused to stay here and walked away. The foyer, bar area and restaurant seemed fine as was the lovely lady on reception.

"Great staff poor quality accommodation"

User 29/10/2019

Just stayed at this hotel. I booked an Executive Room after viewing the website. Whilst the room had a sea view it was, in my opinion, very far from an Executive Room. The bathroom has obviously not been Given the Executive treatment ( see photos) the carpet was dirty and covered in what appeared to be pet hairs. I certainly won't stay there again and would advise others not to. I was in room 112. You have been warned

"Lovely base for family trip"

kburton65, Shrewsbury, United Kingdom 29/10/2019

Clean and comfortable reasonably priced hotel, located on north shore. Staff were incredibly helpful and accommodating and really added to the enjoyment of our stay. Our party consisted of my elderly parents, my sister and her 4 year old granddaughter and myself. We had 3 rooms, 2 doubles and a single. Rooms were more than adequate, clean and comfortable. Parking outside the hotel was very welcome as was the tram stop virtually opposite. Food and drinks were reasonably priced and good. Thanks in particular to the lovely waitress in the restaurant, and to Chris on reception.

"Gem of an hotel"

Travelerx61, Sheffield, United Kingdom 27/10/2019

Have now stayed at this lovely hotel twice in the last 2 months. Chris on reception is very pleasant and nothing was too much trouble at all. We had room 215 on both visits, Double sea view room, extremely clean and lovely fresh bedding and towels . Lovely view of the sea and illuminations. No hassle parking and was given a permit so nothing to pay. The breakfast is very well cooked and fresh and extremely tasty. Evening meals are good too and there is a good selection to choose from. There is a bar area too where you can get drinks and snacks, we didn't use that facility while we were there, but there was always plenty of people using it. Will definitely be returning again next year when work allows and we return to England.

"Blackpool Illuminations"

User 24/10/2019

Almost everything good or very good, room up to expectations , food choices adequate, Staff very helpful. perfect location for seeing the illuminations and all Blackpool has to offer. Car parking good.

"One night stay"

User 23/10/2019

I had a totaly lousy nights sleep, my bed was by the wall, the other side was next doors bathroom, not pleasant listening to their toilet needs. I decided to eat in the restaurant, the waitress had brought out not what I ordered however I started to eat it only to discover the meat was very dry and rubbery it was as if it was microwaved. I informed the waitress who offered to put it right and give me another meal, sorry I didn't want to take the chance. One night was enough for me, not going to be my choice of stay when I next return to Blackpool

"Best Western Blackpool"

User 22/10/2019

Good hotel situated 10 min walk from Tower. The hotel itself is a bit expensive but would recommend to friends. The room we had for two adults and our 12 year old daughter was ok, the bar in the Hotel is nice, it ran out of beer on draft when I was there, I did get a couple of free bottled beers for this happening but would have preferred the draft but these thing happen. Would like to go back but will wait to get a deal first as I said it is expensive. Only small bit that was annoying was towels were changed but bins were left and I had to ask for extra loo roll but This was not that big a deal.

"Not so pleasant"

Katty1, Manchester, United Kingdom 20/10/2019

I booked an executive double room and on check in got a accessible room,the receptionist did try to change it but had no availability an accessible room is not very romantic when on a treat for your wedding anniversary. The outside of this bedroom the road noise is horrendous also it is next door to a communal toilet hand dryer was going all night The bar also lets non residents in which is fine if they had the capacity of staff to cater for this as I found myself always waiting to be served No soap in the on wall soap dispensers probably can't be bothered the can't be bothered attitude ran right through this hotel on our stay The hotel is clean Breakfast good but would of liked a choice of eggs (only scramble available) Would I stay here again Definitely not! I have stayed in many best western hotels this was the worst by far!

"Really Good Stay"

gillian d, Leeds, United Kingdom 16/10/2019

Really good stay at the Best Westen Carlton hotel. Will definitely be back. Hotel lovely and clean . Staff really helpful and pleasant receptionist Ajeer really helpful nothing too much trouble. Restaurant pleasant and clean to sit in also very comfortable. The waiter Marc very helpful excellent service. Food good and plentiful. Great bar meals and late night snacks . Enjoyed the whole stay watching the world go by whilst relaxing and will definitely return.

"Mixed personalities "

V5568SJjustinm, Edinburgh, United Kingdom 16/10/2019

Excellent public areas but the bedrooms upstairs don't match the first impressions downstairs. Lasted about 5 minutes in the first room they gave which was on the back of the building. The window had patched up with black tape which offered no protection from the cold and noise outside, on top of this there was an excessive amount of dust on the high surfaces and engrained in the net on the window, the shower was suffering from mould around the seals and the room was the was barely big enough to turn around in. After a trip to reception we were moved to a room on the top floor overlooking the sea. This room was much larger and cleaner (probably used more over the winter season). The shower was a bit tricky to operate as was very easy to get scalded by. Other than this the bed was comfortable and clean and everything in the room worked as it should. On the flip side breakfast was good quality and there was a reasonable selection of good quality drinks in the bar which were well priced for a hotel and the staff in all areas are an asset to the hotel.

"Just Satisfied"

4ThWaller, Amersham, United Kingdom 16/10/2019

This was my second visit to Blackpool and this time around I chose to stay at the Best Western Hotel on the Promenade as although it was bit more expensive than some privately run establishments nearby I felt my comfort mattered on my stay this time round. On arrival I was greeting by the friendly receptionist who checked me in smoothly without any issues and my room was a very nice and comfortable single room which i stayed in for two nights. Not that it mattered too much but there wasn't much of a view from where I was. The only thing that really let me down was I found the window would not close fully due to some defect and the fact that it was quite high up and me being only 5 ft 5 inches tall had to stand on a chair to reach it. I confess I just assumed that due to some legalities the window could not be closed fully which meant having to sleep in a slightly cold room. It was only at checkout I found out that it was factually a maintenance defect and the gentleman working behind the desk did confirm that to me and apologise. But regardless of this I may more than likely visit Blackpool again and there is a good chance I may stay at this hotel again as it met all of my needs otherwise

"Nice stay"

User 12/10/2019

Lovely stay in family room, kids channels always handy to have, plenty of towels in bathroom. Breakfast buffet style excellent, nice and spaciously situated when having breakfast. Quiet at night. Able to leave cases when checking out.

"Great staff & perfectly located on the tram line."

User 12/10/2019

We booked here after our initial ‘hotel' turned out to be a substandard rotten hovel-online false advertising at its best!! Thankfully we were more than delighted to have a fresh clean room with running water and no holes in the ceiling for the seagulls to fly in! The hotel is perfectly located on the tram line and suited the needs of two of our group who are elderly. The staff are so nice, incredibly helpful and approachable, customer service at it's best. We'll definitely be returning here when we visit family again and recommend it to anyone wishing to avoid being snared online!

"Very good stay"

User 11/10/2019

Just returned from the best western Carlton tonight after a 2 night stay. Staff very friendly nothing too much trouble. Hotel spotless clean and warm with clean rooms good bathrooms with fresh towels. Food very good quality small restaurant menu but all good quality nicely cooked and not expensive. Late night snacks available. Good bar area.Would definitely return and recommend to others for blackpool visits.

"Cold Hotel"

User 10/10/2019

Two night stay, first night the whole hotel was cold, asked at reception for heating to be turned on was informed by receptionist it only came on at 21:30. Receptionist couldn't be bothered to do anything about it. Went into bar, had a lovely log fire, unfortunately it wansnt lit and the receptionist explained it wasn't his job to do it as he had no training. Spoke to the operations manager Andy the next day, hotel heating went on within 10 minutes and the fire was lit in the bar that night. It is important that managers listen to complaints and act quickly on them, so well done Andy.

"Great Hotel"

John F, Glasgow, United Kingdom 07/10/2019

Very friendly and very clean hotel, all the staff could not do enough for you, food was all very good, good selection, a very good location for all the attractions with bus and tram stops right outside the hotel

"Good but could of been Excellent"

banger1968, Punta Cana, Dominican Republic 04/10/2019

Visited in September with my 78 year old mum , I booked a sea view room as a surprise for her , when we arrived we were given 219 which was a nice room but with no sea view , I went down to the reception and was told none available so I asked the receptionist to speak to the Manager and see what could be offered to me ( I asked for the difference in price back between the rooms) they did offer me a sea view with a double bed which I replied not suitable to sleep with my Mum , Following afternoon we were offered another room but I said we did not want the hassle of moving rooms , I work in the Tourism trade in the Caribbean and I would never let any one leave without issues being solved / ALL they had to do was offer us a bottle of wine or a couple of drinks for the correct room not being given , this might not seem a big deal to some people but when you only see your Mum once a year for a Holiday you want to make it special which I'm sorry Carlton you did NOT , I did follow up with Carlton and got an apology and to let us know when you come again so we can make it up to you !!!! Its a shame as I have stayed at this hotel numerous times and now this has left a sour taste in my mouth and I don't think I will recommend or go again............... Having said that the staff we meet were very friendly / Breakfast very good and a very clean hotel ........Will I be back I don't think so......

"Carlton experiences"

tomtodiefor29, Haydon Bridge, United Kingdom 03/10/2019

Treated as a number not a guest, freezing cold night with no heating hairdryer helped ,overall not a good hotel,maybe typical Blackpool as most have small rooms ,parking good lounge comparable. £70 for a cold box room really hurt us sorry it's no from us,stayed at a Wetherspoons 3 nights last week.brilliant hotel maybe need to up your game

"Exactly as expected"

wrinklytravellerYork, York, United Kingdom 26/09/2019

Got a very good deal booking via the Best Western website.  Good location on the prom, easy walking distance from the railway station and North Pier, bus and tram stops right outside the hotel for longer journeys.  Efficient, helpful reception staff.  Room was small and basic, but clean and comfortable.  Buffet breakfast not outstanding, but enough choice and food was hot and reasonable quality.  It depends what you are looking for, not the best hotel we have stayed in, but good by Blackpool standards and excellent value.  No problem recommending.

"Birthday trip"

blooms22000, Wolverhampton, United Kingdom 24/09/2019

Booked a stay at this hotel for my birthday. Was very impressed by the staff who went out of their way to be helpful and friendly. From the minute we checked in to the moment we checked out nothing was too much trouble for them.

"Lovely Hotel "

redrum67, Telford, United Kingdom 23/09/2019

We stayed at this hotel and found it to be clean bright and well run. All the staff from the manager Carlos through to restaurant check in and bar staff were thoroughly professional friendly and courteous. We had a meal there which was terrific and our room with sea view was perfect. We had a lovely time and will definitely be returning. Thanks and keep up the great work!! Claire,Mark & Verity the sphynx.

"Not normal best wester"

Eileen A, Wrexham County, United Kingdom 20/09/2019

I'm a Best Western member which I love. Staff was very nice, I had my dog washer cleaned before we went, was given a family room, well carpet was dirty I didn't want to walk bare feet in this room, not a normal best western look, this room was basic in its design for the price, sorry I was impressed with deck should cost cheaper than it was.

"Fantastic Stay"

raynomad, Portsmouth, United Kingdom 17/09/2019

This is one of the best Dog Friendly hotels we have had the pleasure of staying in -ever!!!!!! From the moment we checked in at the friendly and helpful reception, to going into the comfortable and very clean room to having the outstanding breakfast, this hotel just got better and better. The friendly, helpful staff could not have done more to make us and our dog feel welcome and valued. We can't wait for our next visit and will definately stay here again, highly recommended.

"Poor service "

User 16/09/2019

We were staying next door and called in for a evening meal on Saturday 14 September we were shown to a table in the restaurant and then waited and waited until eventually a foreign waitress thing greek showed up and just left a menu no price on menu nothing I had to get up to find her and she came over explained the set menu it was like getting blood out of a stone then we had soup starter served in a very abrupt manner though out the meal she forgot to bring cutlery etc and service between courses was very very slow other customers around us were complaing getting up to go for a spoon or to find her she clearly did not want to be there and had very little experience as a waitress so overall a decent meal but spoiled by untrained waiting staff will not be back in a hurry

"One night stay"

User 15/09/2019

Stayed here for one night. Would defo recommend. Very clean hotel. Had lovely room with sea view. Did not have food in hotel so couldn't comment on that. Staff very friendly and helpful. Went out of their way to find me some needle and cotton. The only thing I could be a little negative about was the bed wasn't too comfy. All in all lovely stay. Will definitely go there again

"Disappointing "

User 14/09/2019

After staying in the Executive Doubles at Best Western Morecambe I felt reassured in booking this hotel. Arrival was fine, check in staff pleasant and helpful. Arrived at the room expecting a bay window and seating area as represented in the photos of the room category I had booked for it to be tiny and nowhere to sit and have a drink, watching the world go by. Went to reception to be told that hardly any of the rooms had that, explained that if this was the case then why are they putting the pictures on the website of that. The man was helpful and did allow us to move rooms to a bigger room. (Similar to those shown in the pictures of an executive double and same as the ones in Morecambe) Room fairly simple, as noted in previous reviews, the carpet was dirty. Being familiar with the Best Western brand when staying in one I have not tended to take toiletries as the ones generally provided have done the trick however this was not the case this time, copious bottles of shampoo however no shower gel or condition. Hardly slept due to the bed bring one of the uncomfortable I have ever encountered and that is no exaggeration. So over all massively disappointed and will sadly not be returning. I do have to note though that the communal areas are lovely, the terrace is stunning and all members of staff were friendly (breakfast staff an absolute asset to your team) however the stay it's self was pretty poor. Massive potential for this hotel to meet the mark but unfortunately it misses so massively.

"Not to be repeated"

User 10/09/2019

Firstly, the positive. The waiting staff were friendly and polite. We had breakfast 3 consecutive days. The first day I'd give it 2 out of 5, the 2nd and 3rd days I'd give it 4 out of 5. It all depends on how recently the self-service hot food had been replenished. Always a problem with buffet breakfasts, I guess. There was, however, a good choice of cereals and yoghurt. Now for the less than positive! The standard room (number 201) was way below any standard I've experienced before in my several decades of hotel vacations. It was tiny, drab, ill-equipped, badly in need of decorating and with a wonderful view of the back yard and a tyre-fitting workshop! The only one of the three controls on the shower that worked was the on/off one. The temperature of the water was dependant on who else in the hotel was also taking a shower. It ranged from cold to scolding hot. The hotel is proud of its restaurant. However, the menu was more like a pub's. I'll pass no judgement on the quality of my cod with dauphinois potatoes or the size of my companion's steak; instead, I attach some photos.

"Overnight Stay At The Carlton"

Keith N, Droylsden, United Kingdom 08/09/2019

We have stayed at The Best Western Carlton Hotel quiet a few times over the years, so as we were visiting Blackpool for an overnight stay with our daughter and son in law so we decided to stay at The Carlton Hotel. Considering the hotel has supposedly been refurbushed, I was disappointed. Its clear to see the majority of the budget for the refurb works has been spent on the gr fl reception, bar and dining areas. The rooms that we stayed in ie exec sea view rooms numbers 212 and 213 have just had a quick part makeover. In our room 212, the window double glazed unit was cracked, the top window wouldnt open, the newish lightly coloured carpet (big mistake) had stain marks all over it. The head of housekeeping really needs to be more vigilant as the top of the mirror and the tv and other areas were full of dust. The old antequated bathroom had an awful sour smell in it when the bathroom door had been closed for a couple of hours. The wash basin plug got stuck and the water wouldnt drain. I reported this to one of the house keepers who remarked "has it broken again, it was supposed to of been fixed yesterday " The bathrooms in all the rooms in the hotel need replacing as soon as possible as do the bedroom carpets with more attention to detail. On a positive note, the reception, bar and dining area are really good and the decor is great, the breakfast was very enjoyable too. However more staff required in the bar area as sometimes there was nobody in attendance to serve the customers drinks etc. I would certainly stay again if they do something about the awful stained bedroom carpets and providing the refurb gets completed.

"Smallest room ever."

Steve A, Chesham, United Kingdom 07/09/2019

If I had been smaller it would have been fine. As it was, the rooms without views are too small to swing a cat, the others have the infamous "view of the fire escape" and are tiny. Not an experience to repeat.

"Welcoming staff"

DebsandSel, Leeds, United Kingdom 06/09/2019

Refurbished to a modern and colourful pallet. Room was not a bad size and sea view was nice. Carpet a bit stained, I think it was from the tea bags getting to the bin. Bathroom a bit dated but serviceable, shows r over bath and quite a high bath to get in but plenty of hot water. Breakfast was good.very friendly and helpful staff.

"Worst hotel room I have ever had."

User 04/09/2019

We booked a family room with 3 beds. The carpet was extremely dirty and stained. The window was leaking, the bathroom tiles were smashed, the grouting was dirty and part of the ceiling had started to come in. My bedding was ripped in 2 places and the cleaners had left an industrial bottle of acid disinfectant on the dresser (in a family room). When checking in I asked for a second key card for our room. The male staff member looked at me like I'd asked for a bar of gold. I explained that we were 3 adults sharing a room and he reluctantly gave me one but told me we should really stay together for safety! . I will never stay in a best western again.


rachaelt1980, Derby, United Kingdom 03/09/2019

Nice hotel located on the seafront, downstairs has clearly been recently updated and is modern and clean. Bedrooms need a bit of updating. Breakfast was buffet style plenty of choice and wasn't too busy.

"Friendly hotel"

User 30/08/2019

Arrived to be greeted by very friendly, happy, helpful receptionists. Stayed for several nights, very clean, comfortable rooms, no noise from traffic. Had previously stayed at this hotel and was disappointed with restaurant food but menu has been improved and quality of food at breakfast and evening was superb - Along with excellent staff who couldn't do enough for you without being intrusive. Management Team always took time to listen to your comments. Looking forward to returning.

"a long awaited break"

peterbuckley66, Crewe, United Kingdom 22/08/2019

i have stayed at several Best Western over many years.i have always found them to be excellent - not always the cheapest but certainly very good value for money nothing is too much trouble for the staff always there to help

"Avoid "

jonnyh675, Ingleby Barwick, United Kingdom 21/08/2019

If you think this is a best Western think again absolutely disgusting hotel needs a good hover pre paid my family room to arrive and find a small box room not clean and dusty got my £172 back and left would not recommend this hotel

"Best receptionist ever and lovely stay"

User 17/08/2019

Stayed here for two nights lovely warm welcome very comfortable stay really nice staff and great location away from the noise of the great pier. Would highly recommend but the staff made it.. Truly amazing staff especially the girl at reception thank you.

"Best Western, Blackpool"

User 15/08/2019

Very basic hotel with limited (if any) luxuries. Bathroom had no shelves to place / store toiletries and no soap vase in the shower. Shower water was erratic in temperature. Room was basic with no air conditioning and hence could imagine it to be unbearable during hotter times. Early morning noise (rear room) from bottle clearance and disposal. Would only recommend for a single night stop over (room only) when all else fails.

"Clean and comfortable"

pbulme335498, Kingston-upon-Hull, United Kingdom 09/08/2019

Excellent position Excellent staff Good breakfast Comfortable room Internet good Car parking good £300 for a twin B&B a bit expensive for two nights ? Everything except cost was perfectly good. Need to arrive early to ensure car parking space and limited disabled parking spaces

"Makes Fawlty Towers look like the Ritz. Appalling in all respects."

User 06/08/2019

Where to start. Pre booked meal for 12 at 7 pm . Ordered some drinks. Selected a bottle of Malbec from the list of about 6 red wines. The only red wine they had was Merlot. But it was OK. The white wine bottle was delivered at room temperature, in a wine chiller with 6 ice cubes at the bottom. Two of us ordered the shrimps as a starter, only to be told twenty minutes later that there weren't any. One did without the other ordered a souffle instead. I'm not sure where they got the recipe from, but the last time I saw an object with that consistency, it was in a stew and called a dumpling. When the main course we'd ordered still hadn't arrived at 9 PM we went to the bar and said that this was unacceptable, we were leaving and did not expect to receive a bill. The current manager of the Aspect restaurant, simply said that the kitchen had been busy, but could not tell us why we hadn't been told. When I said that we did not expect a bill her reply was "Did I say I was going to bill you? She showed us the way out, and we all went to the Chinese a few doors along. This is when the whole thing became surreal. One of the party had left her camera at the Aspect. The duty manager of the Hotel had locked it in the safe and refused to return it until the drinks had been paid for. Cue for a call to the police and a stand off. Manger goes to bed without saying. Leaves our 68 year old asthmatic in reception. 4 AM: Two other residents return to the Hotel. They discover what has happened, and go ballistic. They are with a company that odes a LOT of business with tis hotel. They demand that the night porter wakes up the manager, and comes to reception. They are cross. Eventually the manger agrees to write a ‘receipt' for the camera, and a scrap of paper. In a nutshell, the worst experiences I have ever had in any hotel, restaurant, guest house, or café. Utterly utterly disgraceful. This all happened in May, but I've only just calmed down enough not to be rude.


AlanMchale, Galway, Ireland 05/08/2019

Check in, very easy check in by the lovely professional Reece who I have to say went far beyond what any expectation one would have, more on Reece later. Parking space is free a premium in Blackpool. Rooms were clean and comfortable, however my Elderly mum struggled to reach the towels high on a rail and a high bath with out hand rail she could not get into, later fixed by Reece bless her . In the corridor areas some small steps without a handrail , for elderly folk a must when negotiating steps. Evening meals were lovely, and Mark our host made the night he simply couldn't have done enough to please and made mum feel so special. Mark has obviously good training and was the ultimate professional On our second day we asked Reece on reception if it was possible to change Mums room as she couldn't shower as the bath height was to high for her to enter. Reece pulled all stops and changed Mums room such a highly professional attitude and human touch outstanding . Hotel is situated a few stops away from all the hustle and bustle so a quiet nights sleep guaranteed. Would I stay again yes So a great big thankyou to REECE and MARK without these guys our stay would not have been the same.

"Overnight stay"

carole936, Jedburgh, United Kingdom 03/08/2019

Stayed overnight in the Best Western Carlton, room 311 very small, no outlook, they did provide a fan, but room so warm and stuffy, the room needed a good clean, so dusty, bathroom needs updated, black mould on tiles in shower, hotel itself really nice and good situated for trams tops etc, breakfast was nice, but the rooms really need a better clean and perhaps a lick of paint

"Old and new communication"

bescoby23, Manchester, United Kingdom 22/07/2019

Both myself and my partner are Best Western Gold Members and always try to use their many fantastic hotels wherever we travel. However we booked the Carlton Blackpool for an overnight stay last Wednesday arriving early evening straight from work in order to take in an evening show and then a matinee the following day.We usually book the Glendower in nearby Lytham St Annes but decided to try the Carlton for a change due to it's ideal location.The reception is a little bit confusing as it is a bit unconventional and did'nt seem to have any signage...however the young lady seemed to be multi tasking by serving a customer in the adjacent bar before coming across and booking us in.I have to say that she was very pleasant and helpful.We paid her the £95.00 which was to include breakfast for two... The executive double room ....number 213 seemed more like a small double compared to others we had stayed but had a sea view and was like all BW rooms...nice decor and very clean.Due to time restraints we had been unable to get a bite to eat all day but noticed whilst having a swift drink in the bar area that they could provide a selection of sandwiches up to 4 am. So after a nice evenings entertainment nearby...we headed back to our hotel and my partner decided to pop downstairs and asked the night porter if we could order two cold sandwiches and duly paid cash for them. After at least 45 minutes and it now being past midnight we were famished and very tired.So my partner again went downstairs to enquire about the food...Now admittedly their had been a small incident where the fire alarm had sounded during this time but their had been no evacuation and this was confirmed by a fireman who was present in the foyer.The night porter then said the food would'nt be much longer .......Now a good half an hour later i was bemused,hungry and tired so got dressed and confronted the night porter as to why the hell it was taking forever for a light supper ? He seemed startled and surprised but suggested it was only because of the fire alarm interruption and that it would'nt be much longer...At this point i'd had enough....i rarely ever complain but my patience was gone...I asked him if their was backlog of orders and he ours ?....i demanded he just give me a tenner back which was a bit less than it cost and stormed off to bed leaving a flea in his ear... I'm sure he is a nice guy but he seemed to be working with the handbrake on ! I looked for the usual written information that is usually standard to find out what time breakfast was but their was none.Now it seems the hand held device in a cradle similar to a mobile phone contained this information instead.Not everybody especially the elderly i may suggest will be comfortable with this new good as it maybe.Foolishly myself and my partner made an assumption when we strolled into the dining area at 9-45 am feeling ravenous ...that we would finally get fed.....Oh no......service finished at 9-30 am !!! Now we were offered the opportunity by the manager to have the chef still cook us a breakfast but i refused on the grounds that in my experience...dragging a chef back into the kitchen through no fault of his own would not have best pleased him...also i have never been that self important...The offer of a refund for breakfast would have been a better resolution...hey ho. The moral of this long winded story is that the old fashioned method of a folder giving the hotel information should still be provided alongside the new system and it is a another lesson learn't...I would still stay at the Carlton however and i can also recommend the Promenade Cafe a few hundred yards up the road for those that find a 9-30 am cut off point after a late night a tad early !

"Access Difficult for older Persons"

User 17/07/2019

Booked double Room on arrival our Room 312 was Single size fitted with Double bed which could not be accessed from both sides ? Complaint was dealt with immediately and given another room 207,this was larger but would still not accommodate a Double bed with access to both sides.We were then given a third Room with a Double Bed that had access to both sides.My opinion and I am sure that of others is that a Double Room should always have a Bed that can be accessed from both sides irrespective of ones age. Although all Floors are serviced by a Lift access to Rooms require negotiation of a number of small Stairs unless you are adjacent to Lift these Stairs do not have Handrails.Some Rooms also have Stairs to Bathroom again no Handrails. If you have any Mobility issues however slight then I suggest you inquire after a disabled Room Generally Staff were very Helpful and dealt with our Complaint quickly accept that it had to be addressed twice.We are much traveled and have stayed in a large variety of accommodation around the World including previous Beat Western Hotels,this one is by far now at the bottom of our list

"Best stay in Blackpool"

annietA3967DL, Glasgow, United Kingdom 16/07/2019

Been to Blackpool a few times. First time in this hotel. Will definitely return. Room was clean and comfortable. Breakfast excellent. Staff very helpful. Excellent location and best views of the sunset. Tram stop right at the door.


scraig167030, Benalmadena, Spain 15/07/2019

Nicely furnished hotel, bright and cheery reception and lounge area. Very pleasant staff on reception. Poor bar.service, no one there to serve for at least 5-10 mins. Room very large and well decorated, filthy interior bedroom window and room far too warm during night.

"Recent visit in july 2019."

User 12/07/2019

Only stopped two nights but found hotel pleasant if a little dated. Not far from the south pier the location was good with ample parking and free wi-fi in the rooms. Although w didnt take our dog they are welcome at the hotel along with free treats!


User 11/07/2019

Not as wonderful as it looked on their website. Breakfast was o.k. but there seemed to be only one person on duty. No eggs available - you had to ask for them but nobody told us that. The rooms looked rather tired and the bathroom was definitely 1 star.

"Reception ruined the stay"

User 10/07/2019

We arrived at the 11am eventually taken to our room at 2pm not a minute before it was for a disabled person then he informed us that we had booked it I phoned bookings .com who informed me we did not he eventually gave us a room that overlooked the sea not the exact room this room was dirty I went down complained again he wrote the Genral managers email on a card and gave it too me disgusted I emailed the g/m Still no response to this day Also the same chap served us stale sandwiches? Also had more trouble getting him up off the chairs in the lounge area to serve a drink As he was so busy reading the Xmas festivities book for the hotel We left the following morning haven paid for two nights but delighted we were leaving this hotel in the distances of us

"Lovely hotel - definitely recommend"

Janice H, Stockport, United Kingdom 10/07/2019

Stayed at The Carlton with my brother & sister for a family little holiday. We stayed here last year as well & liked it so much we came back this year. Buffet style breakfast - food was hot & majority of it tasty - all except the scrambled eggs - they were tasteless ! No fried eggs on the buffet table but you could request one - which we did on one morning & the fried eggs were better. Gluten free toast was available & soya milk - so the hotel catered well for allergies The menu had a good variety & the food was very tasty. We only booked bed & breakfast but ate at the hotel 2 out of the 3 nights that we were there as we really enjoyed the food. The waitress was extremely helpful - her name was Panagiota (not sure if I have spelt her name correctly - Greek name ). Panagiota was friendly - made us feel really welcome & was a lovely lady. Carlo Petza (Manager). He was very helpful , polite & friendly. I would definitely recommend this hotel.


ellethebelle, uk 09/07/2019

After a lovely stay here last year my sister , brother and I chose the Carlton again for a 3 night break. So glad we did.The hotel location is great , tram stop just over the road, the dining area overlooks a veranda where you can see the sea and watch the sunset. Plentry of parking spaces at the front of the hotel.The buffet style breakfast was good. I am coeliac and also dairy intolerant and the friendly staff kindly brought me gluten free toast and lactose free milk every morning.We also dined twice in the evening , delicious food,and again gluten free choices available. The steak and chips were excellent, as was the prawn cocktail. The greek waitress Patagona? sorry if incorrect spelling, was ever so friendly and accommodating. My brother, who is disabled, felt very relaxed in this friendly hotel. When he suffered a fall into a road the hotel manager Mr Petza provided first aid advice and arranged a taxi to the walk in centre, where my brother had stitches in his elbow, We will definately return to the Carlton next time we visit Blackpool

"Lovely wee break "

Weeji, Moffat, United Kingdom 08/07/2019

We have just enjoyed two lovely days B&B at this friendly hotel but ate in one evening also. Breakfast was very good wirh the usual buffet choices and dinner was super. Fish pie and steak pie gorgeous. Our room although a bit compact suited our needs. The best thing about this hotel is ts that majority of staff are friendly and helpful. It was great to see that the lovely Greek waitress is still working there and just as smiley ☺. Efharisto for making our holiday even better. Hotel lucky to have you.

"Dated hotel very disappointed poor value for money"

User 05/07/2019

Exterior looked fine interior the room extremely dated nowhere to store clothes other than an open recess in the wall with a hanging rail, no where to keep valuables, thermostat on shower kept getting scalding hot had to call maintenance walls had patchy paint in different colours old fashioned carpet and furniture not my idea of a superior double room for the money paid

"A very good hotel"

AngelRyan33, Tipperary, Ireland 04/07/2019

Location was fantastic, a tram stop and taxis right outside the hotel, the breakfast was very plentiful and hot. Beds are very comfortable, and it's nice and quite away from the hustle and bustle but The north pier is only 2 min down the road to lively bars and the tower if you want the night life . I would definitely recommend this hotel

"Good value and quality"

petergD1142OO, Bishop Auckland, United Kingdom 02/07/2019

Very good stay very clean and tidy condition of all areas very well maintained.The food and breakfast was good the only downside was that the receptionist had to double up as barmaid and there was sometimes a wait because she was busy elsewhere.

"a great place to stay"

Passenger39244124430, Edinburgh, United Kingdom 29/06/2019

it has everything you need for a good stay in Blackpool and close to the town where all the attractions are and shows and bars and clubs the main shopping hounds hill is close by just at back of the tower

"Short break "

acambsboy33, St Ives, United Kingdom 17/06/2019

Last stay here is 2016 of which was not the greatest of stays. But this time wow from checking in which was quick and easy room was what I asked for and needed was spotless breakfast was as good as last time loads to choose from I had a meal here last night which was awesome Staff are so friendly and so helpful well done

"fantastic hotel"

User 16/06/2019

best western was the perfect choice for our stay. comfy rooms ,great food and really excellent staff .excellent menu .bar and lounge was very comfortable. i would fully recommend this hotel if visiting blackpool.

"Short, but sweet stay."

auravary, Sheffield, United Kingdom 14/06/2019

This was only an overnight stay, but I would not hesitate to recommend. It's slightly outside the main centre so a nice, quiet area. Staff were friendly and helpful. Our rooms were cold on arrival, but it was quite windy and cold for June and they warmed quickly when radiator turned on. Bathroom however was a little dated. Food in the restaurant was nice and the voucher for a free drink each was appreciated! Overall a good trip and wouldn't hesitate to return

"Great for a short break"

User 11/06/2019

We stopped off for the night very last minute. Great value for money, the lounge area is perfect to have a couple of drinks. The staff were very friendly and helpful. Would definitely return for the night. Excellent nights sleep.

"Grays away day"

User 05/06/2019

The hotel was clean and room was lovely .Breakfast was fine staff lovely and friendly.well situated in Blackpool. Everything was well presented .The bar area was modern as indeed was the whole hotel .I have had better breakfasts but there was a reasonable choice and everything was of reasonable quality


Bruceieboy, Fife, United Kingdom 29/05/2019

O my go room was tiny. Seemed like a double bed in a single room Alough was clean and fresh room was at rear of the hotel where all the drunks seemed to pass most of the night shouting bottles being broken or thrown about Not good when your there working and need a sleep I think the fact that they charge you £5 to park when staying in the hotel is a bit off as well. Fair enough if your just using it for parking

"fantastic hotel"

OnAir05818389390, Northumberland, United Kingdom 25/05/2019

Fantastic hotel, we got here at 1pm check in wasn't until 2pm but room was ready,speedy check in. 15minute walk to town center. We stayed in the family room very spacious. Lovely Breakfast plenty of choice. We booked this hotel with additional £5 for parking. Beds lovely & comfortable, room was nice & warm.

"Downstairs Facilities Good; Rooms So So"

BredburyBlue, bangkok 20/05/2019

Hotel is 5 minutes in a taxi from the North train station and on the sea front in the north part of Blackpool. We booked 2 rooms, on the 2nd floor (there's a lift and stairs). Kids had a twin room which was reasonable, ok size, on the side of the hotel (roundabout side) and not too noisy. We had the room next door, a double, not very big room, and facing on to the road behind the hotel - noisy as the cars accelerate from the roundabout. If staying at the hotel make sure you can a sea view room! Bed was fine, not many facilities in the room but ok for few days stay, shower good. Everything downstairs we found very good. There's big areas to sit. A bar. A dining room. Breakfast buffet was excellent. We didn't find the staff over friendly but the gentleman taking care of the breakfast room was very nice. 10 minutes walk to the North Pier. Would I stay again? Yes but I'd need a sea front room where it's not too noisy.

"Nice hotel - tiny room"

2730lesley, Manchester, United Kingdom 19/05/2019

The hotel exceeded expectations on arrival. Was greeted well by receptionist and the reception area is welcoming and nicely decorated. Parking on site was good but you do pay an extra five pounds for this. The bar area looked good but neither drank or ate at the hotel. Did glimpse breakfast and the area it was served in looked comfortable and their appeared to be a good selection. My disappointment was in the size of my room. I paid the same price as my friends but as they were a couple they had a much larger room. You could barely move in mine. It did have a double bed and dressing table but that filled the room. The bathroom was functional with all the usual toiletries and shower cap provided. Window in room was tiny but with no view it mattered not. Woke to the sound of glass bottles being disposed of which before 9.a.m on a Sunday was not great and the cleaners chattering loudly outside the room did not lend itself either to a nice Sunday lye in! Despite the room being very tiny and, as I say, this was disappointing as I had paid the same as my friends had, it still had a t.v and the hotel does have wifi

"Blackpool birthday night out.."

rosss291, Widnes, United Kingdom 19/05/2019

Blackpool birthday night out.. good location. rooms good but investment needed. For me Blackpool is missing a really excellent hotel for location with modern upgraded rooms. A little investment. For me you will be the hotel....

"Disappointed at management approach to bad guests"

User 15/05/2019

I use hotels all the time for work, currently staying at this one. Last night complained about guests arguing and fighting with each other last night, was told one guest would not be allowed back in, 11.30pm he returned to room and I was subjected to a whole night of complete mayhem, despite staff intervening on 2 occasions nothing was resolved, does not really appear to be any consideration for other guests as they have been allowed to stay again this evening, just simply not good enough from the management, these guests should have been asked to leave immediately. No where near enough staff, reception often left unattended and phone constantly ringing. Some rooms are very small, including mine this week, with a lovely view of the fire escape, bins and staff smoking in the mornings. Unfortunately I have booked again next week and pre paid but after that I will be looking for alternative accommodation in Blackpool or further afield to have a better and quieter stay

"Short break to Blackpool"

j0c78, Rugby, United Kingdom 11/05/2019

Booked last minute and was weary about staying in a 3 star hotel. We have dogs so are limited in choice. I would definitely return, we stayed midweek so a very reasonable rate, sea view, dogs were made very welcome and as booked through best western website no extra charge for the car park. This was a pleasant surprise.

"shower not working"

reallyserious, England 09/05/2019

Stayed here recently for one night for work. generally positive experience but unfortunately the shower in room 108 wasn't working which I didn't appreciate till the morning, know one on reception till 8am so too late to resolve. Thought I would get an apologise when I checked out but being told 'we have workmen in every day' seemed to suggest I was making it up.

"Excellent service and facilities"

Passport55206978126, Bolton, United Kingdom 06/05/2019

Recently stayed at the Carlton Best Western Blackpool whilst in the town for a night out, the first thing that struck me as l walked into reception was the cleanleness and the modern decor. The reception staff were speedy, helpfull and extremely courteous, room was excellent with all the facilities and services you would expect, breakfast was excellent and the waitress went above and beyond in ensuring we were being catered for. Plenty of car parking space . I would happily stay again at this hotel .

"Doggy's trip to the seaside"

User 03/05/2019

Booked at the best western because I've always had good experiences in this hotel chain. Staff were very accommodating and kind, the receptionist gave our dog a treat which was nice. All drinks in the bar had 10% off for May time only. The room was.. average. Quite small and overlooking a dirty roof top, side road & a tyre garage. The bathroom tiles all had scum on them, unpolished and dirty towel rack, the plug detached from the chain, shower head was dirty so we didn't use it. The netting on the windows were also black with fag burns in there obviously from previous guests not abiding by the ‘no smoking' policy. All in all, it was OK, nothing special but then it is in Blackpool. Was also a bit gutted because there were only few places that allowed dogs in so we didn't get to do much, luckily the weather was okay.

"Blackpool stay"

User 26/04/2019

Stayed at this hotel several times,if booking with an external company there is a £5 charge for the carpark, always ask for sea view if possible otherwise your view can be of a carpark, dogs are allowed but on a couple of occasions we've had to complain as the left there dog barking in the room when they had gone into Blackpool otherwise this hotel is excellent

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Journey64420409806, Many Thanks for taking the time to write a review. It was Great to read that we catered for all your needs and apologies for the couple who left their dog which i must say we do not allow. We Look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Fabulous Hotel"

Happycustomer47, leeds 24/04/2019

Love staying here when in Blackpool. It is by far the best place to stay. Great location, fabulous clean modern hotel with good clean comfortable rooms. The staff are lovely and friendly and the bar is great with reasonable price drinks. Breakfast area is nice and open plan with great window seats overlooking the sea. The food is lovely and all freshly cooked food with plenty of choice. Thank you Carlos and team for a perfect stay. 10 outta 10. I would recommend this hotel and look forward to returning next time i visit Blackpool :-D

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Happycustomer47, Thank you for taking the time to write a review. I am glad to read once again that we exceeded your expectations, it was a great pleasure to meet you and hearing and reading your feedback. We ALL look Forward to Seeing you Soon. Kind Regards Carlo Petza General Manager

"Good times had by all"

Seaside45883152506, Liverpool, United Kingdom 23/04/2019

We needed a hotel for an overnight stay in Blackpool for 3 of us (my wife, my 2 yr old and I). The hotel looked very neat and clean from the outside. This was confirmed when we entered and the lobby smelt like fresh polish and was very tidy. We were booked in very quickly and our room was easy to find. There was enough space for us all. A double bed for us and single bed for the little un. There was a TV, Coffee making facilities along with the en suite bathroom. There was a cupboard to store luggage in and enough room for the toddler to walk about. The room was well lit and had a lovely mural of Blackpool on the wall. If you're looking for a cheerful, comfortable base for a couple of days then you need look no further. I'd definitely stay here again the next time we decide to visit. It's about a 10 minute walk from the train station and Blackpool Tower. Some people might find this a bit of an inconvenience but it wasn't a bother for us. Just something to be aware of if you suffer from mobility issues.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Seaside45883152506, Many Thanks for taking the time to write a review. It was Great to read that this was the first time you had stayed with us and the appearance from the outside complimented what was on the inside of the hotel. I am also glad that you had experienced everything in the hotel to ensure that your stay with us was impeccable. Blackpool transport has improved considerably and their is a Tram stop opposite the hotel which you can simply hop on and pay by card or utilise the Blackpool Transport App. We Look Forward to seeing you again. Kind Regards Carlo Petza General Manager

"Nice place with welcoming staff"

HombreManchester, Manchester 23/04/2019

Great location walking distance to the centre for shops and bars, the staff are very professional and helpful. The hotel breakfast was very good with a wide selection and all areas were spotlessly clean.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear HombreManchester, Thank you for taking the time to write a review. Again i am glad to read that we had exceeded your exceptions and that you had Great service from All the team here at the hotel. We Look forward to seeing you again. Kind Regards Carlo Petza General Manager

"On the Sea Front and great wifi"

CBegg1950, Middlesbrough 22/04/2019

About 1/2 mile from the North Pier, this was our second stay at Best Western Carlton and it did not disappoint. On the first night, we had a meal in the restaurant and really enjoyed it. It was a great base for exploration with a tram stop just outside and within easy walking distance of the North Pier. We often come to Blackpool for our Wedding Anniversary which is the day before my wife's birthday. Being a YouTube vlogger, the quality of the wi-fi is very important for uploading videos. This hotel has the best of any hotel we've stayed at.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear CBegg1950, Many Thanks for taking the time to write a review. It was Fantastic to read that our hotel exceeded your expectations yet again. Happy Wedding Anniversary. We Look Forward to Welcoming you Back in the near Future. Kind Regards Carlo Petza General Manager

"Cracking hotel"

mark_a_carroll, Bury, United Kingdom 15/04/2019

We stayed here on Saturday night and can not fault the place. We arrived early and were greeted by a friendly member of staff who managed to check us in 2 hours early which was a bonus. The room was spotless with a comfy bed will definitely be staying here next time we're in Blackpool.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear mark_a_carroll, Thank you for taking the time to write a review. Again it was Great to read that we had exceeded your expectations and that every part of your stay was exceeded. We Look forward to Welcoming you back Soon. Kind Regards Carlo Petza General Manager


Jonah216, Penperlleni, United Kingdom 15/04/2019

Ideally situated for the attractions of Blackpool. A good sized room though it needed a tiny bit of TLC with regards to the decor in the bathroom and on the main wall. The breakfast is very good indeed and the staff were very polite. My only issue is that you have to pay extra to park on site, I know that parking spaces in Blackpool are hard to come by however as a paying guest I don't believe you should have to pay extra to do so.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Jonah216, Thank you for taking the time to write a review. It was Fantastic to read yet again that we had exceeded your expectations. Please contact the hotel directly with regards to your booking and i will ensure we waiver your next charge. We look Forward to Seeing you soon. Kind Regards Carlo Petza General Manager

"Highly recommended"

User 15/04/2019

Really enjoyed the trip to this hotel. We were greeted by a nice member of staff who advised us our room was ready and we could check in 2 hours early which was a bonus. The room we stayed in was clean and comfortable with all the amenities you could need. Would highly recommend this hotel if your travelling to Blackpool and will definitely be staying here again.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear getaway39799498708, Thank you for taking the time to write a review as this helps myself and the team continue to improve service and our guests journey at every point during their stay. I am glad we could accommodate with an early check in. We all Look Forward to seeing you soon. Kind Regards Carlo Petza General Manager

"Great hotel"

quizgo, England, United Kingdom 14/04/2019

Stayed recently at Best Western Carlton Blackpool in an Accessible room. On arrival we were very warmly greeted by reception and explained facilities and times for dining with a smile. Good start to our stay. I have stayed in numerous Accessible hotel rooms but must admit this hotel is the most beautiful and the bathroom stunning. It has been thought out well in design and bed superking and very comfortable. Breakfast was good and staff helpful.  I had a drink in bar and found pricing very reasonable and bar is area is lovely with comfortable seating. I would definitely recommend staying here and hotel rate very reasonable for the area and for quality of hotel.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear quizgo, Thank you for taking the time to write a review. It was Great to read that we had exceeded your expectations in every part of your journey during your stay her at the hotel. It was also Great to read your feedback on our Accessible Rooms which was also Fantastic. We Look Forward to seeing you again soon. Kind Regards Carlo Petza General Manager

"You get what you pay for"

User 13/04/2019

Booked room with sea view. Could only see the sea from the corner of the window. Bathroom door didn't lock. Bed was very poor quality. Very noisy hotel at night and you could hear the people in the room upstairs going to the toilet etc.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Passenger02431042044, Firstly Thank you for taking the time to write a review. Feedback both Positive and Constructive is valuable to myself and the team. If and when you book direct with the hotel you let them know your room preferences we will do our upmost to accommodate you so that you have a much better experience. Please let me and my team know when you wish to stay in the future and we will ensure you and every guest are looked after. Kind Regards Carlo Petza General Manager


mcs5466, Ludlow, United Kingdom 08/04/2019

Lovely hotel on the seafront with parking. Sea view recommended. Let showers run to regulate water a little. Staff are extremely helpful. Easy walking on a level into town. The room was smart, clean with good WiFi access. There is a lift if needed.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear mcs5466, Thank you for taking the time to write a review. It was great to read that we had exceeded your expectations and the staff were extremely helpful. We Look Forward to Welcoming you Back to the Hotel. Kind Regards Carlo Petza General Manager

"Excellent value for money"

User 03/04/2019

My stay at the Blackpool Best Western hotel was very enjoyable. Staff were very helpful, hotel location was very good in a quieter part of town and the room was clean and comfortable. Excellent value.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Trip59572847337, Thank you for taking the time to write a review. It was Fantastic to read Once again that you had enjoyed your stay and that we exceeded your expectations. We Look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Extremely nice hotel, staff and atmosphere."

Coastal49269534095, Swindon, United Kingdom 26/03/2019

Lovely staff on check in, breakfast good and hotel nice! Little improvements could be made but no complaints - as felt they were such little problems there was no need to report. Although we feel if we did need to report anything the staff would be more than happy to accommodate in any way possible.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Coastal492269534095, Thank you for taking the time to write a review. It was great to read that you had an excellent stay, However my ethos and our teams ethos is good old fashioned listening and talking to our guests so any feedback both positive and constructive will help us drive our service standards and create a enhanced guest experience. We look Forward to seeing you Soon. Kind Regards Carlo Petza General Manager

"Very good"

topendlad, Bedlington, United Kingdom 22/03/2019

Handily located a quick 10 minute walk from the Tower, there's plenty of parking plus the team stops outside the door. The staff were excellent, and the room was very pleasant, with a good sea view. A minor grip was a few cracked tiles in the bathroom, plus a shower that needs an instruction manual before you can get in. Had a good night's sleep, and breakfast was OK, save for the scourge of the British hotel, microwaved scrambled eggs. Good hotel, good value.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear topendlad, Thank you for taking the time to write a review. I am glad we exceeded your expectations with regard to your stay. I also agree NO microwaved scrambled eggs! We cook our Scrambled Eggs from Fresh and we also offer other Egg options when requested by guests so that they are cooked from fresh also. We look forward to seeing you again. Kind Regards Carlo Petza General Manager

"Windy and Wet weekend"

John J, Huddersfield, United Kingdom 19/03/2019

Good location as we go Ma Kellys and enjoy Funny girls 5 to 10 mins walk to town centre Beach front . Ok if its not raining . Room was ok. Breakfast very nice Evening meals a choice but not a lot . Reception staff very good and pleasant Overall 9 out of 10 :)

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear John J. Thank you for taking the time to write a review. We have recently changed all our menu's which will give every guest a much better variety. Thank you for your Great comments and i will certainly pass your comments on to our team. We look forward to seeing you in the Future. Kind Regards Carlo Petza General Manager


Arobajase, Bristol, United Kingdom 18/03/2019

We had to book somewhere in Blackpool at the last minute and the choice was pretty endless I've enjoyed Best Western hotels in the past so decided to try here I definitely wasn't disappointed The rooms were clean, comfortable and warm The staff were friendly, courteous and couldn't do enough for you Food was plentiful and tasty Free parking on the prom was a real bonus The location for a short walk into town or to jump onto the tram is yet another plus Thoroughly recommended


holidaymad47, Worcester, United Kingdom 16/03/2019

We booked this hotel as we wanted to bring our dog. Staff were all very friendly and welcoming. Room was small but clean and warm. Due to inclement weather all weekend spent much of weekend in room. Would stay again but would ask for a slightly bigger room.

"Great location"

User 16/03/2019

This is a lovely hotel, located one tram stop away from the North Pier. It's nice and modern inside and the breakfast was great too. We had an executive twin room with sea view. I think it was overpriced for what we paid. It's clear this had been an old room and the bathroom hadn't been updated. The staff were all very friendly and all in all, I would return.

"Check the size of your room"

Vivian M, Suffolk, United Kingdom 14/03/2019

Stayed here for an Anniversary. Hotel is on the sea front , We booked through Booking .com. We were given a room that was dark , due to the metal flue from the kitchen going up right outside the window . The room also had 3 steps up to the bathroom, which for us was a bit of a no no . Hubby told them this was no good they gave us another room on 1st floor , still at the back . The bed was king size the room was single , so I slept with my legs touching the wall. Asked if they did an upgrade and was told yes for an extra charge , They then gave us a room at the front , big bay window, Lovely view , very clean. But come 5 oclock we had to report the heating had not come on, this we did EVERY day of our stay , they sent someone to fix it and then it would come on, however the boiler ? needed kicking every day . VERY cold at the time .Breakfast was good , and the evening meal was also ok. Although limited at this time ( march) No entertainment at all. Very quiet hotel

"Great stop would go agsin"

craigmambo, Ossett 09/03/2019

My wife and I stopped in this hotel for the night going to see the Hairy Bikers show. Upon arrival we were met by the ever so helpful Andrew, he immediately gave us another room with a better view we already had. Upon asking whether the room had a bath or not he arranged another room with a bath. Fantastic service and he really went out of his way to look after us. Buffet breakfast was really nice too, certainly kept us going for the day. Would definitely stay again.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear craigmambo, Thank you for taking the time to write a review. I am glad to read that we had exceeded your expectations and that Andrew and the team are Pro active when it comes to our guests and i will certainly pass on your comments to all of them especially Andrew. We Look forward to Welcoming you Back to the Hotel. Kind Regards Carlo Petza General Manager

"Comfortable but could do better."

User 08/03/2019

Comfortable but could do better. The bar is very pleasant and the communal areas pleasant and clean. The first room we were allocated was too small. One side of the bed was against the wall and the room was too small to be classed as a double. After we com we were allocated a much larger room, larger than I would have expected. This was a pleasant room however the toilet seat was poorly fitted. The seat was at an angle on the toilet and neither the seat nor the lid would stay up. This is poor workmanship and the hotel should not have accepted it.

"Overnight Stay"

stephen c, Cramlington, United Kingdom 23/02/2019

i was in Blackpool again this week, different Hotel on the north of the town. The Hotel is on the sea front about a 10 minute walk from Blackpool Nth Station. Checkin was quick and east, my room was a standard double on the 2nd floor. The room was very clean and tidy, my only negative point was the shower , in that something must have been dropped on the tray can it had cracked the enamel, room temperature was nice. I went to the Resturant for evening meal the selection is adequate and the prices where good for a Hotel, my food order was delivered promptly and the quality and presentation was good. I had a comfortable nights sleep, very quiet. breakfast is a self service buffet, I get the impression the way it was set out Is to deal with big volumes of coach trip holidays in main season, quality and products where nice. I would stay again as its 2 minutes from the tram stop on the sea front.

"Pleasantly Suprised"

User 15/02/2019

My friend , dog and I spent two pleasant nights here. We were greeted with a smile upon arrival and booked in quickly,with a treat for the dog. The room was better than expected for a 3 star hotel. spacious ,clean and warm. The bathroom was spotless. All the staff from the house keeping team ,reception and management were friendly,helpful and dog friendly. House keeping were always on the go cleaning .However do not stay here if you are not dog tolerant as accidents can happen. We will definitely be back .

"Booked cheap room, got changed to a very expensive one without telling me."

Gary R, Berlin, Germany 13/02/2019

Blackpool, the home of the very cheap hotel, you can get a night at a small hotel from £17, Stupidly i decided i'd choose a chain hotel, just incase anything went wrong, thinking a chain would have good upper managment etc. How wrong i was... Booked a standard double room for one night, cost £39. Didn't realise when we got there that they put us in an executive room, that breakfast had been added, and for this the cost was £101. Only realised this after we'd gone home and noticed the £62 extra charge taken from our account. Contacted best western, was told the hotels are individually run, and to contact the hotel irect, this i did, and they just showed me a form that said i'd booked the £39 room on january the 29th.. which i did, BUT then on Feb the 4th it was changed to the executive sea view room with breakfasts and all that rubbish we didn't want. No mention of who made that change, it certianly was not me. Basically told 'tough crap' but please stay with us again. Not likely.

"Hotel without atmophere"

User 12/02/2019

We arrived early at the hotel on Sunday,10th February so that we could have plenty of time exploring the town. My husband and I were met with a terrible welcome from male on reception. He said sternly, your early, I ignored him and explained the reason why. On our return, we had a drink in the bar and had to wipe the seats before we sat down due to the dog hairs all over the seats. Then two young lads came in off the street ,clothes full of wet sand. And sat on the furniture. The receptionist said she was on her own and couldn't make them leave. Then we were kept awake with noisy gestures at1.30am in the morning. This is the only hotel I didn't feel safe!,

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Anne W, Firstly let me Thank You for taking the time to write a review. I would also like to take this opportunity to apologise as your stay did not meet with your expectations. We are a pet friendly hotel and we take great pride in our cleanliness of our property and i can assure you that we have since i joined the hotel in May No complaints regarding dogs or dog hairs on our furniture or around our hotel. I must also explain that our hotel is open to residents and non residents and we cannot discriminate just because peoples cloths are wet as we are at the coast. I myself with my background take Safety and Security of my team and my guests as a Priority, the locks and the procedures we have in place are extremely robust. I do hope you consider staying at the hotel in the future and i will personally look after your reservation from start to finish. Kind Regards Carlo Petza General Manager

"Good hotel"

patsyg, Liverpool, United Kingdom 31/01/2019

Just a one night stay,everything was fine.freezing cold outside but the room was warm and comfortable.good sized bathroom with nice most seafront hotels in Blackpool it is a bit dated but can't complain as it was very good value.didnt eat in hotel so can't comment.young lady on reception was lovely,very pleasant and welcoming. Adequate parking which costs £5.00 per day.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear patsyg, Thank you for taking the time to write a review. It was great to read that you had a great stay and that you enjoyed every aspect of your stay. Thank you also for commenting on the Pleasant and Welcoming Team member on reception. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Reasonable Budget Hotel "

Alan126, Bristol, United Kingdom 31/01/2019

Blackpool is full of crap hotels. Thankfully this isn't one of them. It's a reasonable budget hotel on the sea front but within walking distance of all the and pubs and clubs. My room was okay if a little on the small side and the bathroom was reasonable. Didn't appreciate the views of the bin area outside my window though I have to say. There is resident parking, though I believe there is a charge of £5 per day (I wasn't driving). The breakfast was good enough and plenty of it and the breakfast room looks over the sea front, although it is a bit of a barn of a place and not very inviting. All in all a good enough hotel to stay in if you're visiting Blackpool and if I'm staying in the town again I'd be happy to stay here.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Alan126, Thank you for taking the time to write a review. I am glad we had exceeded your expectations and that you will stay with us again in the near future. We look Forward to seeing soon. Kind Regards Carlo Petza General Manager

"Good and economical place to stay"

Chaffcutter, Rochester, United Kingdom 26/01/2019

Conveniently located near town Centre on the Beach which is just across the Beach Avenue, nice views fron the sitting areas Good size rooms, could do with a little renovation i.e. change of carpets Near public transport, Good breakfast,

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Chaffcutter, Thank you for taking the time to write a review. It was Fantastic to read that we had exceeded your expectations. We are continuing to improve the hotel and will ensure we show the hotel at its very best. We look Forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Broken boiler"

Annabel W, Stoke-on-Trent, England, United Kingdom 20/01/2019

Cons first - as stated in previous review, room freezing and shower just barely tepid (a nightmare in January). Carpet in room filthy (but that's also down to guests not bothering to wipe their feet I bet - everything else was nice and clean). Breakfast buffet also tepid. Pros - customer service excellent - the booking experience over the phone was friendly and helpful, the welcome very warm, also very obliging over us parking up at the hotel prior to checkin (and after checkout too), and the genuine attempt to address complaints - I didn't mention the carpet (but hope that during next refurb they have the sense to get darker carpets) or the breakfast (it was ok, just not that hot) but re the cold room and shower I advised I would like a partial refund to compensate for this - we came to an agreement as to a reasonable amount of refund and this was done straightaway and very friendly still. I felt valued as a customer, and listened to, and a malfunctioning boiler isn't something you can anticipate, they never sodding break in July do they. Would definitely return just because the staff as so very professional yet still friendly.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Annabel W, Thank you for taking the time to write a review. I would like also to take this opportunity to apologise regarding the boiler issue you encountered during your stay of which i did call an engineer out immediately and yes you are right they never breakdown in summer. Thank you also for mentioning the Fantastic team here at the hotel and their bespoke customer service they each have and i will personally pass on your comments to them all. We look Forward to seeing you in the Future. Kind Regards Carlo Petza General Manager

"Cold room and shower didn't work"

User 19/01/2019

I booked a last minute deal at this hotel and when I arrived was pleasantly surprised by how clean and fresh it seemed. I soon realised it was really cold in my room and the bathroom had no heating at all. I slept with a jumper on it got so cold. In the morning I tried to turn on the shower but nothing happened. I tried three times and then gave up and left. When I complained I was told the boiler was working hard because it was a busy weekend. Which isn't good enough. Also the inside lock on the door didn't work. Shame as it had the feel like it could be a really nice place to stay.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear BeckyManchester2019, Many Thanks for taking the time to write a review. Firstly let me apologise for your recent stay, i did call an engineer out immediately once i had heard about this to rectify the issue which was completely out our control. Please let me know when you would like to stay in the future and i will personally look after your reservation. Kind Regards Carlo Petza General Manager

"Great location"

User 15/01/2019

Have stayed here 3times now. Nice rooms. Comfortable bed. Fabulous breakfast good quality and buffet too. Staff good. Very friendly. And dog friendly. Would happily recommend to anyone. Close to all amenities and right on the front. Good value too.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Ed M, Thank you for taking the time to write a review. It always gives me great pleasure to read that our regular guests have a better experience each time they stay. I will certainly pass on your comments to the teams both Front and Back of House. We Look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Christmas Itinerary was a wash out - DO NOT BOOK at Christmas!"

woodyemm, Cleckheaton, United Kingdom 15/01/2019

I booked the Carlton Hotel for my Mother, sister and brother to spend Christmas together as my sister was over from Portugal and hadn't seen them for a long time and I wanted them to have a great time being “well looked after”. I received a copy of the itinerary - see attached. It looked really comprehensive with mid morning coffe and cake (a favourite for mum), Queens Speech with coffee / cake followed by board games and bingo and festive cream tea along with the Gala meals. It looked great! Unfortunately, the reality fell far short. I should have been worried when we arrived and were told there was no restaurant service for lunch (23rd December) just soup available if we really wanted it! The lovely girl on reception (I think Natalie, apologies if wrong) rang the hotel opposite as they had people eating in their restaurant (we could see them) but they informed her their service was for hotel guests only. We had to get mum in her wheelchair and go out in the wind and rain trying to find somewhere for lunch .... not a great start but ... it got much worse for my family when my husband and I left them for their “luxury hotel Christmas” that I had assured them they were getting. They were given a copy of the Christmas Itinerary ... see attached .... it bore no resemblance to the one that I had been provided with by the manager when booking. The staff did their best but my sister kept me informed daily, as Mum has dementia and I wanted to know all was ok, and there were so many problems. My sister advised that the mid morning coffee/cake was not there on any of the mornings. When they went for lunch on Boxing Day (my sister had looked at the original itinerary in error so they went down at 1pm) they found a single platter with very little left for the guests who had not yet eaten - see attached photo. The hotel was very short staffed with one elderly gentleman valiantly trying to serve at the bar with the receptionist helping out in between her own role as guests were, according to my sister, getting angry and fed up of waiting to be served. My sister said that no manager could be located. The 4 days 23-27 December was not cheap so we expected better! We have, over the years, stayed in other Best Western Hotels and have always found them to be of a high standard. Unfortunately this was not my family's experience in this instance. The moral is don't book Christmas at the Carlton Hotel in BLACKPOOL unless you are a fan of Fawlty Towers.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Woodyemm, Firstly let me take this opportunity to Thank you for your Feedback and also the opportunity to apologise that your stay did not meet with your expectations. I am the New General Manager here at the hotel and i also worked through Christmas and with speaking too a various amounts of our guests they all thoroughly enjoyed the festivities, However i do appreciate your constructive feedback and that i will be using this to Create a Better and more Bespoke Christmas offering to all our guests of which i am currently in the process of doing with my New Head Chef. If you do wish to contact me to discuss the issues in depth please let me know as i prefer talking to my guests directly. I look Forward to hearing from you soon. Kind Regards Carlo Petza General Manager

"Dance weekend"

Ashburyman, Liverpool, United Kingdom 14/01/2019

Absolutely over the moon with how professional and welcoming the staff were on our stay they couldn't do enough for us very nice room and fantastic breakfast highly recommend to stay here will stay again without any worries Thank you

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Ashburyman, Thank you for taking the time to write a review. It was Great to read that we had exceeded your expectations and that you had a Fantastic stay. We do look Forward to Welcoming you Back to the Hotel. Kind Regards Carlo Petza General Manager

"Fab group dance weekend stay"

Viv R, Northampton, United Kingdom 06/01/2019

It's the fifth time our group has stayed here, and it's the fifth time we have had a fabulous experience! Nothing too much trouble with friendly, helpful staff. Although under different management, service and consideration for my large party was excellent. Even put on an early full breakfast an hour before time so that our competitors could eat well before dancing all day in the Winter Gardens. Brilliant social gathering spaces to relax in, and a very comfortable bar to celebrate or even enjoy a drink with friends and family. Well done Carlton Best Weston. We will be back next year!

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Viv R, Thank you for taking the time to write a review. It was great to read that your group had a Fantastic stay and that nothing was too much trouble for our team where service is involved. I am glad that our breakfast went down well and that you had a Great dancing event. When you wish to book please let me know as it will be a great pleasure to look after your bookings personally. We Look Forward to Welcoming you Back to the Hotel in the near future. Kind Regards Carlo Petza General Manager

"Nice staff but awful room and stay"

noral640, London, United Kingdom 05/01/2019

I booked at the BW Carlton Hotel in Blackpool for a two night stay after reading positive reviews. The lady who greeted us at reception told us the hotel was very quiet following a busy Christmas and New Year. The car park was empty. I was charged £10 for 2 nights parking which I wasn't expecting. Not the end of the world but it should be made clearer that parking isn't free. When I walked into the room the first thing I thought was how cold it was. The window wasn't shut properly, the double glazing not very effective. The bathroom up three steps, looked like it hadn't been refurbished since the 70's. The bathtub was chipped and dirty, tiles on the side falling off, a chipboard brown vanity with no space for any toiletries. The vent had so much dust on it as well. Water pressure was poor, it took ages for the bath to fill up. There was mould on the walls and the toilet didn't flush properly. The mattress was hard and very uncomfortable, the sheets so worn they had holes in them.There was a dull noise on and off throughout the night, in the morning I noticed the window was on a roof and what looks like an air vent from the kitchen. Never mind the traffic noise as well.I also noticed the net curtain was extremely dirty. Because it's in an old building the floor shakes every time someone walks by. Also worth mentioning it's on different levels so although there is a lift you might still have steps to your room. My daughter asked me why I had picked such a bad hotel and told me she never wants to go there again. The pictures definitively do not reflect the room we had. Breakfast was ok, a few self serve bits and a full English available to order on the first morning, a buffet on the second. The gentlemen who seated us a served us was very friendly. Breakfast is up to 9.30 which considering this is a holiday resort I think is very early. We have just come from a hotel that served breakfast until 11! The person who cleaned our room left a biscuit for my daughter's teddy which was a kind touch. Shame about the hotel. I will be writing to the manager and add pictures. What I completely fail to understand is why with such low occupancy in early January you would allocate one of what I hope is the worse room in the hotel- unless most are like this. Surely it makes much more commercial sense to allocate the best rooms first, leave the not refurbished ones for when the hotel is full. I wondered if they “resent” people who book with Booking and not directly. I don't know. It just makes no sense as to why we were given that room. We are often in Blackpool to visit friends so would have gladly used them again if our room had been better. Using a chain like BW I was expecting higher standards. Not luxury but certainly not this either!

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear noral640, Firstly Thank you for taking the time to write a review. Let me also apologise as your stay which did not meet up with your or my expectations. I am the New Manager here at the Hotel and i am currently putting a plan in place with the teams to to ensure our hotel is looking its best so that our guests can have an even better stay. I have received your email as well and have responded and awaiting your response. I look forward to hearing from you soon. Kind Regards Carlo Petza General Manager

"1st time visit"

KAT2010_10, Manchester, United Kingdom 02/01/2019

stayed one night with my daughter so we could see my parents next door they had to come over to us in the evening so we stayed in the bar area for a few drinks it was very quiet but a nice place very modern decor and spotless, we had breakfast there the next day which was lovely self serve and lots of it couldn't fault this hotel our room was very spacious with a double and a single bed

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear KAT2010_10, Thank you for taking the time to write a review. Happy New Year! I am Glad to read that we had exceeded your expectations and that you and your daughter had a Fantastic stay. I will certainly pass on your comments to our team. We Look Forward to Welcoming you Back Soon.

"Lovely place to stay"

MJW998, Peterlee, United Kingdom 02/01/2019

Was shocked on my return from over 20 years previous, light clean and uber trendy ground floor- lounge and bar area especially. Very welcoming reception staff and exceptional breakfast waitress all on her own . Room clean and bright Will be back Thanks

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear MJW998, Thank you for taking the time to write a review. Happy New Year! I am Glad to read that we had exceeded your expectations and that the improvements that we are making in the hotel had made a considerable difference. I will certainly pass on your comments to our team. We Look Forward to Welcoming you Back Soon. Kind Regards Carlo Petza General Manager

"overning stay"

Heather C, Burnley, United Kingdom 17/12/2018

Stayed overnight for my husbands birthday. stayed here before. Its five pounds to park. the location was very handy for what we had planned to do in Blackpool. We booked a seaveiw room which was clean cosy and pleasant. B

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Heather C, Thank you for taking the time to write a review. It was great to read that we exceeded your expectations and that your husband had a Great Birthday. We look forward to seeing you both again. Have Great Christmas and Fantastic New Year. Kind Regards Carlo Petza General Manager


shalila2015, Province of Barcelona, Spain 05/12/2018

on arrival we were given a room far too small for 2 people and no sea view as booked. We complained about the room and they said we had already been upgraded to a bigger one as the original was smaller (no way I said) anyway they gave us another room slightly bigger still no sea view and then they charged us for the car park (not good customer service in my opinon) we had to ask for exta towels and milk as the room was catered only for one person. Apart from that all was well the place was clean and tidy and the staff were very helpful and cheerful. But get it right Charlton Hotel nobody likes hidden charges such as car park charges especially when there is no mention of it on the booking form.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear shalila2015, Thank you for taking the time to write a review. I am glad to read that we managed to upgrade you and rectify your initial booking. I will certainly pass on your comments to the staff personally. When you wish to book in the future please contact the hotel directly and we will ensure your profile is updated with your specific requests. We Look Forward to seeing you in the Future. Have Great Christmas and Fantastic New Year. Kind Regards Carlo Petza General Manager

"Another great stay"

User 22/11/2018

Stayed here now on many occasions and will definitely be returning again good location friendly staff and nice breakfast and a good rate for a 2 night stay nice clean rooms and free car park town centre only a 5 min walk from the hotel

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear garyjones63, Thank you for taking the time to write a review. I am glad to read once again that we had exceeded your expectations. We always look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"1 night stay"

Angela C, Driffield, United Kingdom 21/11/2018

Stayed at Bets Western Carlton Hotel. Check in was quick and smooth, we booked a twin room which ironically was more expensive than a double not sure why. The room was clean and had everything we needed for 1 night. However the bathroom needs updating drastically and there was a terrible fusty smell so either the room hadn't been used for a while or it hadn't been aired properly. On the evening we went to the bar for a dink, the bar maid looked like she didn't want to be there, she wasn't welcoming at all and when we asked for stella she said the barrel needed changing so we had to choose something else. As it was 6.30pm we were the only ones in there I think she should have either checked it earlier or gone and changed it. We only had the 1 drink and left. On the morning we went for breakfast and stood waiting for someone to come to us for about 6 or 7 minutes in the end we went to reception and told them who came and ticked our room number off the list. Breakfast was nice and plentiful, the coffee machine was nice and made a lovely hot drink. Overall it was 1 night and wasn't worth complaining about. It was convenient for what we wanted. Just don't understand why a twin is more expensive than a double, if anything the rooms are smaller

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Angela C, Thank you for taking the time to write a review. Thank you also for both your Positive and Constructive comments which will help us improve our product and constantly improve our service. We look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Good stay"

Kevin D, Prestwick, United Kingdom 20/11/2018

Stayed here for 3 nights. Staff very helpful, stayed in a disabled accessible room. Breakfast was good value for money although ours was included in room rate. A special mention to Dee who went out of her way to make our stay pleasant. Best Western Dee is a credit to you.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Kevin D, Thank you for taking time to write a review. It was great to read that we had exceeded your expectations. I will certainly pass on your comments to the Team and especially Dee. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Disapointed not what we expected "

fordyuk, newcastle 17/11/2018

We booked a superior king room. What we got was a very cramped foisty bedroom, the traffic noise was awful. I didn't expect to be on the ground floor facing a noisy road opposite quickfit. The room was set out oddly with a waiting room type feel when you first entered. The bathroom weirdly huge and cold with good facilities for the disabled however I did not book the room for this. Not luxurious in anyway. Very disappointed. Wouldn't stay again.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear fordyuk, Thank you for taking the time to write a review. I must take this opportunity to apologise as your stay did not meet with your expectations. If you do wish to stay in the near future please do not hesitate to contact me directly and i will personally look after your reservation. Kind Regards Carlo Petza General Manager

"Dirty and Noisy"

AmyTurner1992, Ashington, United Kingdom 17/11/2018

I stayed here for 3 nights in a single room whilst working nearby. The room itself was quite small which is to be expected in a single room, however the cleanliness was unacceptable. The bottom of the shower curtain was black, the bathroom floor was pretty filthy and there was mould growing around the mirror in the bathroom just to mention a few things. There were long black hairs on the bathroom floor which certainly did not belong to me as I have short blonde hair. The bathroom also had a foisty smell. There was a chip in the mug in the room on the inside which was rusting. Finally, I couldn't lock the door from the inside. The bed was clean which I was pleased about. The staff overall were pleasant enough and the breakfast buffet was lovely. Based on cleanliness, I wouldn't return.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear AmyTurner1992, Thank you for your review. Firstly let me apologise as your stay did not meet with your expectations and i will certainly pass your comments on to our housekeeping team. Thank you also for mentioning our amazing team that we have here at the hotel and i will certainly pass on your comments to them. If you do wish to stay in the future please do not hesitate to contact me directly and i will personally look after your reservation. I look forward to speaking to you soon. Kind Regards Carlo Petza General Manager

"Fabulous Bathroom If You are a wheelchair user."

User 12/11/2018

We stayed at the Best Western Carlton on Friday night and had booked a superior king size room. Upon arrival we were shown to our room on the ground floor are located on the ground floor. When we entered the room there was a lot of traffic noise, as it was on the ground floor and right next to a road. The bathroom was enormous and perfectly fitted out for people using a wheelchair with complete with wet room and seated shower also has separate lower sink and emergency red pull cord next to the toilet and hand rails. There was also a regular bath with shower over it and alternative sink. The bed was under the window and next to a radiator with very little room between the radiator/window and the bed. The bedside table was half covered by the mattress from the bed and at the foot of the bed the space wasn't really wide enough to walk round without catching your leg on the edge of the bed. As you opened the door to the bedroom you walked into the room which was empty apart from 2 chairs. Ideally the wardrobe from the bedroom and or a dressing table should have been in there as it was wasted space so could have given the bedroom more space either side of the bed. There was no dressing table so putting on makeup was difficult and only way to do it was to stand in the bathroom by the sink, or for better light in the small hallway between the bedroom and bathroom whilst holding a small hand mirror also no spare pillows. I did go to reception to ask about moving to another room mainly because I wouldn't really want a room on the ground floor next to a road. I was told they only had 3 king size rooms which are all located on the ground floor and are suitable for people with a disability. I was then told by the lady that checked us in that she thought I had requested a ground floor room but there were other rooms she could show me. When I asked if they were double or king size she said they were all double or family rooms, I then explained that I had booked a king size and if there were no other king size rooms we would stay in the one we were given. There were not enough staff on in the evening we went to the bar for a drink and waited a while to be served, when we went for a second drink we waited that long we gave up and went elsewhere. The drinks at the bar were limited cost £12 for a can of John Smiths and a double gin & tonic. We were also told that if you were out late you would have to ring the phone at the door to be allowed back in. The breakfast was ok not the most amazing breakfast ive ever had, self service but disappointed that there was only scrambled egg and no other egg choice. Would I stay here again or recommend this hotel to friends? Probably not.

"Great hotel"

tracyr219, Darlington, United Kingdom 10/11/2018

Stayed at the best Western Carlton this week on business. Check in was great straight forward. Hotel was really clean and staff were friendly and helpful, couldn't ask for more. Will definitely stay again.

"Relaxing stay"

_hkholder60, Burnley, United Kingdom 08/11/2018

Lovely hotel with excellent location near to the shops and restaurants . The room was perfect overlooking the boating lake and boasted a four poster bed fit for a king. Breakfast was good quality and plentiful only down side was the communal corridors need refurbishment as the paint and plaster peeling in some areas. The staff friendly and helpful.

"Blackpool illumination, s"

User 07/11/2018

Nice hotel with adequate car parking, warm welcome, room was at the back of the hotel, on the small side but clean and value for money, close to the tower and tram stops outside of the hotel, great breakfast

"No problems"

PStadd, Dunstable, United Kingdom 04/11/2018

My wife and I stayed here several years ago before we had the children and decided to go back with the kids during half term. The place had been refurbished which was good. Rooms absolutely fine. Bathroom a little unloved but no big dramas. Good and friendly reception service. Good location. Just north of the tower in a quieter area but close enough to walk in ( 15 to 20 minutes) which we did most days to fully appreciate the lights. We'd stay here again.

"Nice hotel in good location."

User 02/11/2018

Really good location. Close to tower. Nice car park. Anna at reception was really helpful. Very clean hotel. Nice and quiet outside. Ideal for a peaceful stay. We visited this hotel when passing by and plan to stay here.

"Not bad at all"

LeovHameren, Eindhoven, The Netherlands 01/11/2018

Booked a single room, and got it. For 2 nights o.k. A little out-dated hotel but clean and very helpfull Staff. Also had an evening meal, not too bad. Same good experience as a year ago, when I was there for 2 weeks in a double room with sea-view.

"Ferguson family break"

Ferguson60, Ballyclare, United Kingdom 01/11/2018

Stayed in the hotel for four nights food was nice and staff very helpful had a few issues with the room but was rectified immediately. Only issue the rooms and en-suite are very tired would need a bit of TLC.

"Non Refund"

g0rd0nw4, Luton, United Kingdom 01/11/2018

Thought my case was an isolated one back in Aug. regret not £493 taken from my current account twice 2nd one left us penniless and two hundred miles from home. Refund took 5 days and we had to cut short our 4 day break. Promised £256 refund because of hotels error still not been paid .Opps Mgr Andy blatantly refused and overrode their accounts dept customer satisfaction is low on their agenda and I am still seeking redress.

"Fabulous 2 night stay"

User 21/10/2018

Just spent thurs friday night at carlton with mum dad and our little westie dog, had a brilliant time , Hotel we found to be immaculatly clean, Andrew and the staff could not be more friendly and acommodating. We were booked into the executive room and in my opinion cant understand why its only rated 3 star stopped in may 4 * in london that aren't a patch on this hotel. Breakfast everything that you expect and more. Look forward to stopping there again and this being our first trip using Best Western will look out for the brand in other places many thanks karen Sheffield

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Karen f, Thank you for taking the time to write a review. I am pleased to read that we had exceeded your expectations and i will certainly pass on your comments to Andrew and the team. We look Forward to Welcoming you back. Kind Regards Carlo Petza

"Was ok"

TracyS38, Liverpool, United Kingdom 21/10/2018

Stayed here as was attending a concert. On arrival was told we had to pay an additional £5 for using the car park as we had booked through Stayed in the smallest room I have ever stayed in and it was freezing. Tiny bathroom. Breakfast finishes at 10 on a Saturday. Bit early I thought anyway was nice till I got to the scrambled eggs that were on a Bain Marie next to the bacon. Not ideal for a veggie. The waitress tried to take my plate I was still eating from a she was cleaning up. I reluctantly kept hold of it as had not finished. The location of this hotel is great and it is spotless so would recommend a stay here

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear TracyS38, Thank you for taking the time to write a review. I am glad to read that we exceeded your expectations, i will certainly pass on your comments to the teams so that we can improve our service to our guests. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Great one night stay."

User 10/10/2018

Lovely hotel, friendly staff. Beautiful sea view room. I have given 4 stars rather than 5 because I would have liked the cooked breakfast to be a little hotter. At 8am I would have thought it should be hot but was luke warm. Otherwise a lovely hotel, would stay again.

"Pleasantly Surprised"

User 10/10/2018

Very large room. Light clean and fresh smell. All linen was immaculate and of the best quality. Super comfy bed. One of the quietest hotels considering adjacent rooms were occupied. Lovely lady from Greece served the coldest g and t before dinner and the relaxing bath after a night at the theatre was delightful. Would go again in a heartbeat. Excellent value for money.

"Short stay whilst visiting the tower ball"

User 08/10/2018

On arrival, there was ample parking, however by late afternoon the spaces were all taken We were greeted at reception, this was open, airy and clean. We were efficiency booked in and presented with our key for us to make way to our rooms The room was very tired and bathroom no better (a friend in an adjoining room had to ask for a change of bed linen as it was grubby ) The restaurant was pleasant and the tables had been arranged to accommodate our parties evening dinner The menu was poor and for what was served -expensive Breakfast was typical lower end hotel style, before all of our party has dined the fresh fruit salad had all gone, a request made for more, however told they had run out! Later another guest requested the same and a tray full appeared!! The toilets adjoining the reception area were filthy and missing paper Be have stayed at Best a Western in this country, America and Canada, this one did not live up to their normal high standards One to miss in the future

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Chas H, Thank you for taking the time to write a review. Firstly let me apologise as your stay did not live up to your expectations. I am the New General Manager here at the hotel and I will ensure your comments are passed to the correct departments so that we can improve our hotel and service With regards to the Menu and breakfast as you highlighted it is Fresh and if more is required we make it from fresh this applies to all our menu's it is for me about quality and freshness so that all our guests have a much better experience and seasonality within our menu's. Feedback is paramount both constructive and positive which will help us keep moving forward. I Look Forward to seeing you in the Future. Kind Regards Carlo Petza General Manager

"Cold comfort"

sandraheysham1, Morecambe, United Kingdom 07/10/2018

We have just returned from this hotel which we were going to stay in tonight but as there was no heat in hotel or rooms untill 9pm. We came home. It is october. That meant after being out in blackpool all day and returning to a cold room and showering in a cold bathroom.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear sandraheysham1, Thank you for taking the time to write a review. Thank you also for your feedback and we do adjust the heating to our guests needs and I am sure if you had mentioned this to one of our team we would have adjusted this for you, however we will look at this in more detail as the weather changes constantly. Please let me know when you wish to stay in the Future and I will personally look after your booking. Kind Regards Carlo Petza General Manager

"Good Stay"

Sharmayne S, London, England 07/10/2018

I had a 2 night stay at this hotel and it was a decent stay. The hotel is a little way off from the north pier. It was about a 10 minute walk to the north pier and to the nearby restaurants and shops. The train station was about a 15 minute walk. The room was good. It had what you would expect from a hotel room. I did like how one day I had put the do not disturb sign on the door and when I came back the housekeeper had put a bag on the door with a toilet room and other little bits which I thought was good.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Sharmayne S, Thank you for taking the time to write a review. It was Great to read that we had exceeded your expectations and that you enjoyed your stay. I am glad to read also that you like our different ways in which we look after our guests which stands us out from the rest of the hotels and makes it more personal. We Look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Mid week break"

trekking-Taffy, Wales 15/08/2018

Nice hotel, and good breakfast. The evening meal was ok but very disorganised, there were two staff on an one did not have a clue and many apologies to customers for either the wait or items not available. On the plus side, the room was spacious with a wet room bathroom and location was good as the tram stops were just outside. Parking was good and not one parked behind the others car as I have seen in other places in Blackpool, checkin no problem and staff friendly. Would I stop here again, yes

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear trekking-Taffy, Thank you for taking the time to write a review. It was great to read your comments about the friendliness of the staff and the Fantastic hotel. I will look into the service issue you encountered but we will endeavor to utilize your comments for training so that we can always improve. We look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager


369cca, Newcastle upon Tyne, United Kingdom 13/08/2018

First impressions appeared ok. Downstairs reception area was clean and tidy. Unfortunately there was a dirty towel among the clean ones in our bathroom and the cups on the tea tray were dirty. The window sill was very dusty and the net curtain was filthy. The hand basin was cleaned each day but the bath was not. Having had to pay extra for the breakfast we were disappointed at the standard of food. At breakfast on the first day a domestic staff member washed the floor in the lounge area of the restaurant while we were still eating and the smell of detergent put us off our meal.We were only given the option of fried or poached eggs on the last morning. We booked this hotel because of the name and reputation. We won't be returning.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear 369cca, Thank you for taking the time to write a review. I will pass on your comments to the housekeeping team and also their timings. We have a large buffet selection and our New Breakfast Chef will cook anything you wish, we do offer fried or poached eggs cooked from fresh and we have freshly cooked scrambled eggs on our buffet station as a standard and as you can see in other reviews our New breakfast layout and offering is getting Great Feedback. We look forward to Welcoming you Back in the future, please let me know and i will personally look after your reservation. Kind Regards Carlo Petza General Manager

"Needs updating...."

Rosey250, Manchester 13/08/2018

I stayed 2 nights at this hotel for the Rebellion Festival. I was given a top floor room with a sea-view which was very nice. Overall the room was clean, the bed was comfy, bathroom adequate for purpose but needs updating. I had booked breakfast for the 2 days so I didn't have to go out searching for it. It was buffet breakfast with all the usual items on it plus cereals, fruit and pastries. I found the breakfast to be ok with plenty of choice. It was kept topped up with fresh items so it wasn't sat around too long. Overall I have no complaint with the stay. Was it worth £240 I paid for the 2 nights....? No, it wasn't but rooms are a premium when the punk festival is in town so it is a take it or leave it scenario and I chose to take it. There are probably a lot of cheaper rooms to be had but I like the anonymity of a large hotel so there you have it. If you want a nice clean room for a short stay then, maybe this one would do.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Rosey250, Many Thanks for taking the time to write a review. It was great to read your Fantastic review on your stay, room and the breakfast. We look Forward to Welcoming you back. Please contact the hotel directly as you are a regular guest when you wish to stay in the future. Kind Regards Carlo Petza General Manager


lesleyjones1967, Stockport, United Kingdom 13/08/2018

I'm not one to leave a bad review especially months after but due to family problems its taken so long. we came to blackpool for a little getaway, we chose this hotel due to location and by paying the extra money we thought we would have a lovely stay. how wrong we were! now I know blackpool is known for being sunny blackpool but when its 30 degrees outside I don't understand why the hotel need the heating on. we walked in and it felt like we had landed in Australia. we hoped our room may have some air conditioning when we finally entered it. we checked in at 2pm and the room looked lovely enough but the bathroom looks as if its something from the 70's. OUTDATED AND ROTTING!! the toilet was black and had a strange smell to it. I wanted to cry as we had payed hundreds and this is what we got. I took pictures and went down to reception and asked to be moved. the next room had a bathroom much cleaner but the curtains were filthy, the room smelt musky and there was a lot of noise from staff members on fag breaks. I went to head down to reception but spotted a member of the housekeeping team, I told her the issues we had with the room and she advised us to speak to reception to see if we could swap rooms again, it was important due to my husband having asthma. they told us due to the high volume of people they wouldn't be able to move us again and told us housekeeping will re clean the room. the same lovely woman we spoke to before came in and re cleaned our room and left it sparkling. she was full of conversation and repeatedly apologised on the hotels behalf. she gave us a few extra tea and coffee for the inconvenience which meant a lot. she was the supervisor of house cleaning and I cant remember her name now but it started with an A..the food we had was also terrible, undercooked and smelt funny but we had enough of arguing with the staff in the hotel so went into blackpool to eat. I wouldn't return back to the hotel unless it had a make over, they had a chef who could cook and the heating was switched off. im aware these things may of possibly been fixed and may return if I see better reviews or their price is lowered dramatically

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear lesleyjones1967, Firstly thank you for taking the time to write a review. I am disappointing that your stay did not meet your expectations and thank you for highlighting the member of staff who went that extra mile. If you could find the time please contact me directly at the hotel as i would like to discuss this further with you. I look forward to hearing from you soon. Kind Regards Carlo Petza General Manager

"Good room bad everything else"

User 12/08/2018

The room was nice with a lovely bathroom and a nice addition of a tablet and speaker. How ever dinner was the opposite my burger was undercooked, sauces were forgotten and the staff seemed to not understand cutlery was needed for dessert the main toilets were not nice in the lobby area. The morning staff were efficient and nice but the evening staff were a bit clueless about how to split a bill and in fact function and we heard at least 2 other guests complain about dinner.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Shaun F, Thank you for taking the time to write a review, I utilize all feedback both constructive and positive to train our teams so that we can improve our customer experience. We will address these issues and ensure that these will not happen again. Many Thanks Carlo Petza General Manager


payattention007, London, United Kingdom 29/07/2018

Let's start with the positives. This hotel is a 10 minute walk from Blackpool North station. The lounge area has a good view of the sea and the breakfast wasn't terrible. But the room, shoehorned under a stairwell with a view of the clanging air conditioning ducts on the roof was noisy (guests walking up stairs and above), tiny - barely enough room for one person to walk around, let alone two - and more in keeping decor-wise with of one of the many gaudy b&bs we passed on the way: threadbare, un-hoovered carpet, peeling apricot paint in the bathroom and shower tiles and curtain that dates from the early 70s judging by the residual mould stains. And the bed was just ... well let's just say you'd have a better night's sleep on a deflating bouncy castle. I'd love to say the staff saved it, but apart from the lovely gent manning the breakfast room check-in, they were at best poorly trained (a fight with a locked till in the bar prompted a bout of frustrated swearing) and at worst indifferent and incompetent. For the money - £110 a night - there must be better options in Blackpool.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear payattention007, Thank you for taking the time to write a review. Firstly i must apologise as your stay did not live up to your expectations. The staff are Fanatastic here at the hotel and are truly a Credit to the industry. Training is an integral part of any successful business and utilizing feedback such as yours will only enhance our team. I am the New General Manager here at the hotel and i will be looking at all the hotel Maintenance issues if any. I look forward to seeing you in the future. Kind Regards Carlo Petza General Manager

"Everything is good except there were no hot water for shower"

User 28/07/2018

As mention on the title. There is no hot water for the shower. We had to brace ourselves, and enter the cold water to shower. Other than that the rest are okay. Walking distance to the black too tower and great view at the bar.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear raydenzongyang, Thank you for taking the time to write a review. I do apologise for the hot water issue which was out of our control,however this has been rectified now. We look Forward to Welcoming you back. Kind Regards Carlo Petza General Manager.


Joenie, Scotland 26/07/2018

This is a real hotel. A 'class act.'. The foyer, lounge and restaurant areas are lovely. The furnishings and fittings are tasteful and the outside terrace area is a real bonus.. Every member of staff we encountered was friendly and efficient but Ana on reception was a real joy. She always welcomed you in a warm and friendly manner. Breakfast was buffet style and if you didn't see what you wanted they would prepare it for you. Our room was on the first floor with a sea view , it was large and comfortable. The bathroom had some slight cosmetic issues but everything was spottlessly clean. If you're looking for a Blackpool bingo and cabaret hotel this is not the hotel for you, however if you require comfort and taste you've found the right place. I booked directly with the hotel (by phone)which proved to be cheaper than internet booking sites. Parking was free and I was able to ask for a room which met my requirements.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Joenie, Thank you for taking the time to write a review. It was great to read all of your observations about the hotel and your Wow factors that made your stay more bespoke and unforgettable. As you mentioned the Team here are Fantastic and are a credit to the hotel and have Great natural Personalities. We look Forward as Always to Welcoming you back. Kind Regards Carlo Petza General Manager

"Excellent hotel for the darts"

Lynn R, Cleethorpes, United Kingdom 25/07/2018

This is the first time we have visited this hotel We had a family room.Soon as we arrived the young lady on reception immediately changed our room to a disabled one The room was spacious and have never seen such a big bathroom fully equipped with a bath and a shower Breakfast was good and the service was first class. Everywhere was clean and the staff did a sterling job Thankyou very much Look forward to returning next year for the darts as was close to venue

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Lynn R, Thank you for taking the time to write a review. It was Great to read that your stay exceeded your expectations and that our Team went that extra mile so that you had a Fantastic guest journey. I will personally pass on your comments to the team and look forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Great staff, good location, but rooms could be bigger"

User 23/07/2018

We had never been to Blackpool before and this hotel was right on the sea front, with free parking. The staff were very helpful and polite and the breakfast was good, but not brilliant. Only issue we had was the height of the ceiling in the bedroom, for those on the 3rd floor, where i had to bend almost double to get into bed. They do have a lift which seems to be a rarity in some hotels these days.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear susanedghill, Thank you for taking the time to write a review. Thank you also for highlighting our Amazing team here at the hotel and i will ensure that i pass on your comments to them personally. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Enjoyable breal"

Jim_the_Scot, Glasgow, Scotland 20/07/2018

Just returned from a three night stay, not been to Blackpool for a few years. The hotel has a welcoming feel to it and all the staff are a credit to it, from the reception; who seemed to multitask to, the restaurant staff who were very attentive and the room staff. The room we had was on floor 3 and the first night it appeared quite noisy with guests slamming their doors at silly o'clock...could also hear the next rooms television. The following nights were perfect....they must have left. The breakfast was excellent with lots of hot dishes; though no fried eggs, a good choice of breakfast cereals, fruit and yoghurts. Make your own toast, teas or coffees. The breakfast was self service, no bad thing. We ate on two nights, the first we had sirloin steaks which were done to our requirements, plates cleared. Sadly the second night we were let down, my wife ordered a chicken burger....this arrived as a piece of hot chicken breast in a bun! Not what was expected or indeed the definition of a burger, I had fish and chips and quite honestly I think I could have done better at the local chippy. Beds were comfortable, as it was warm the room only had a small window that could be opened....but the weather was exceptional. The public areas in the hotel could not be faulted and as requested we had a room with a sea view, though our room had a small window, but nevertheless a sea view. We'd certainly consider returning to the hotel, as we like Best Western Hotels and this one appears to be on the up. Hotel Wi-fi was excellent in all areas and rooms had a wee Handy handset for free calls and internet access, should you not have your own device. Wall socket in the bedroom also had usb charge ports. All in all an enjoyable stay and would not hesitate in recommending it.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Jim_the_Scot, Thank you for taking the time to write a review. Thank you also for taking the time to recognise our Amazing team here at the hotel. It is great to read that our Newly designed breakfast exceeded your expectations and we do cook fresh eggs on request, we have recently launched our New Menu so all feedback is great to here and will help us improve. We look Forward to Welcoming you Back. Kind Regards Carlo Petza General Manager

"Renovated since last visit"

deansandean, north wales 19/07/2018

Room 114 sea view executive. This is a nice standard room not an Executive room. Cannot see the difference between this and the standard rooms i have stayed in before. Also told on check in about the parking costs because I booked with Expedia and not direct with them very unfair never paid for parking on past visits before refurb. Staff were nice and pleasant at all times. Room noise was bad due to the flooring and can hear neighbours in their rooms. Will stay else where now on future visits hotel ideal for sales and business people. Just to finish asked when I booked for a room away from lift got a room directly in front of the lift but to be fair booked in for 3 nights and did not hear the lift so did not complain.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear deansandean, Thank you for taking the time to write a review. I must apologise that your stay did not meet your expectations. I have also checked your reservation in detail and as you have stayed here in the past before you had automatically booked that room type and unfortunately we were considerably busy and had no other rooms to offer you. Thank you also for highlighting the Wonderful service from our team here at the hotel. If you do wish to stay again please contact me directly and i will personally look after your reservation. Kind Regards Carlo Petza General Manager

"Great stay/ Tired Rooms"

Mark R, Northwich, United Kingdom 19/07/2018

We have just returned from staying at the Carlton, Our stay was great The hotel in the public areas is lovely The food for both dinner/ breakfast was fresh and hot. The staff in the restaurant can not do enough even the manager was on hand helping and checking everything ( Friendly guy). We found the staff in all areas of the hotel to be very friendly. Our only disappointment was the room although it was spotless clean it was very outdated and tired the carpet was full of stains and crying out for a lick of paint. This was an utter shame as everything else was brilliant. We are regulars with Best western and this was the worst room we ever had but would return again maybe get a better room next time.

"Lovely 1 night stay"

User 19/07/2018

Stayed at this lovely hotel with my mum for her birthday treat. It's very easy to find and in a lovely position on the north promenade. The room wasn't ready when we arrived so we just waited in the lounge and had a drink from the bar. The lounge, bar and restaurant areas are all really lovely with lots of comfortable seating and space. There is also an outside terrace with tables that is also lovely, overlooking the sea. Our room was a twin room (1st floor, a bit of a walk from the lift, up and down a few sets of steps. If you have mobility issues I would request a room near the lift), the beds were fab. Quite a compact room but perfect for our needs, kettle etc and lovely toiletries provided. The decor isn't the most modern but everything was clean and tidy. The window in the bathroom wouldn't close, this wasn't a problem for us but some people may find it troublesome at colder times or if there's more noise from outside than when we were here. The staff were all absolutely lovely, very friendly and professional at all times. We paid for breakfast as it wasn't included and we really enjoyed it. Plenty to choose from (great bacon) and a nice way to start the day. We didn't eat in the restaurant but it looked pretty popular when I was sat in the lounge, food is also available from the bar menu. We have said we will definitely return to this hotel, it's a little gem. Thanks for a nice stay.

"Short Break"

DAVID G, London, United Kingdom 17/07/2018

Nice hotel. Great lounge and bar area. Great friendly staff. Buffet breakfast average. Went for breakfast at 9.00 am and lots of things short. No scrambled egg. No beans. No brown bread. Coffe machine run out of milk this was over 3 days. If breakfast ok would have given 5 marks. Room was good nice and clean . Had paid for excutive room thought might have had king bed and some draws to put small etc in. But still a great hotel and would go again

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear David G, Thank you for taking the time to write a review and also mentioning the Great service you received from our team here at the hotel. We have changed our breakfast around so that it captures all our guests requirements of which i have personally had there feedback to ensure we have what our guests require. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Good stay"

Scott8446, Glasgow, United Kingdom 12/07/2018

Stayed here for one night and it was a decent room and a nice breakfast. They charge extra for parking and I thought that was unfair. Staff also need some extra training. My friend Louise kept staring when staff were arguing with customers and I got a red face.

"Good hotel"

Weeji, Moffat, United Kingdom 11/07/2018

Staying here now for three nights. Like this hotel and keep returning. Can't fault room, cleanliness or welcome. Have eaten out in Blackpool and enjoyed super meals last couple nights but decided to stay in on our last night and eat in the restaurant and catch the football. We booked for six o'clock but there was room for coach loads. We still managed to miss the first half England goal. Food was OK but nothing special. Accompaniments like veg etc. need to be ordered as they don't come along with mains. Portions are small so we ordered afters The cheese and biscuits were so over priced. Restaurant lacks something special. Having said that young Greek waitress was lovely and attentive but you can't create atmosphere. A change of menu with extras as a matter of course would help. Love hotel but won't eat here when staying in future

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Weeji, Thank you for taking the time to write a review. I am glad to hear that you are a regular guest here at the hotel and we look forward to Welcoming you back. We are in the process of changing the menu to cover every guests taste and if there is something that you would like that is not on the menu just ask and our team will strive to make this for you as we cater for a variety of guests. Kind Regards Carlo Petza General Manager

"Perfect location"

Travelcrazed1987, Cornwall, United Kingdom 10/07/2018

The hotel itself is in a good location with parking. Check in was fine and the lady on reception (Anna) was really friendly and explained everything well. The room itself is ample in size and clean with a comfortable bed, albeit some bits were a little dated and could do with a bit of a spruce up. The windows were open when I checked in so the room was cool. The downside is trying to work out the shower, once I finally managed it the water didn't get hot anyway! Lukewarm at best. Breakfast was nice, typical continental style. I would stay here again.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Travelcrazed1987, Thank you for taking the time to write a review. It was Great to read that you had a Fantastic stay and that you recognised Ana one of our amazing receptionists and i will personally pass on your feedback. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Avoid like the plague"

User 10/07/2018

The room was unbearably hot with only a tiny window that could open. This didn't let any air in at all. Had to ask for a fan that blew hot air around the room. Room stank like something had died in it. Had to look around as was concerned there was a dead animal in there. Found the source to be a disgusting mattress. I would rather have slept on the pavement outside. Got locked out of our room on the second night. Had to wait 30 mins for receptionist to make 2 drinks for someone else before getting it sorted. Seriously slow verging on useless service. Website says restaurant has won awards. Must have been award for worst food ever and worst waitress ever. Waitress had no clue about the menu. Asked her simple questions about it and she said she didn't know. Food was from tins. Not even stirred either just poured right out. Boiled potatoes tasted like they were 9 days old. Ice cream was the cheapest soft scoop you can buy. There was only us and another couple in the place and the waitress was so stressed out you would think she was serving 500 people. Chef had to apologise for her behaviour. The other couple sent some of their food back uneaten. Multiple people complaining about heat in rooms while we were at reception Staff just shrugged their shoulders couldn't care less. Our toilet flush was broken. Had to lift lid of the cistern to manually flush it. Shower either freezing or boiling. No ventilation in bathroom and with heat could only last a couple of seconds in there. Room service just folded dirty towels back up. Didn't clean the room at all. Looked like it hadn't been hoovered in years. Only positive is the place didn't burn down which was a strong possibility with all the dodgy electric fans on the go.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Emma G, Firstly Thank you for taking the time to write a review. As the New General Manager here at The Carlton Hotel i take all criticism both positive and constructive very seriously and utilize this to train the team so that we can move forward on ensuring our guests get Natural and Great service. I can also assure you that myself and the team have been working on a New Menu for our Restaurant (The Retreat Bar & Grill) which was launched this week so that the hotel can offer great fresh food which will accommodate all our guests which includes any guests with Dietary requirements. We have also changed our breakfast so that it utilities fresh products not tinned. I do apologise that your stay did not meet your expectations and for this reason i would like to invite you back to the hotel so that you can see the improvements. If and when you would like to stay please let me know and i will personally look after your booking. I look forward to hearing from you soon. Kind Regards Carlo Petza General Manager

"Poor room and rude Manager"

PaulAtkins, York, England, United Kingdom 03/07/2018

We have stayed here a number of times and always enjoyed our stay. this time it couldn't have been worse. on arrival the manager made me feel like I was intruding as he had parked in the disabled bay and the receptionist asked him to move his car, not only did he make me stand there for 45 minutes and wait but he made me feel like I was inferior, I apologised for being an amputee and he just ignored me and walked off. The room was very small, far smaller than our previous stays and you couldnt even walk alongsid the bed, it hadnt been cleaned properly the bin was full of rubbish and there was no tea or coffee and the cups were dirty. we had to clean the shower before use and the sink didnt drain. I did try to discuss my issues with reception but nobody was available or even interested I was simply told they were too busy, its a real shame as when we stayed in May this year the service and room was lovely and this was the main reason we went back.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Mr Atkins, Thank you for taking the time to write a review. Firstly i must apologise for the issues you encountered during your stay, i can also assure you that we look after all our guests with great care and work around all there needs whether it be parking, dietary requirements or anything that will enhance our guests stay. I am the New General Manager here at The Carlton and i take all guest feedback both positive and constructive to help train the team to move forward to anticipate all our guests needs. I am looking at the issues with your room and will pick this up with the Housekeeping team. If you do wish to stay in the future please do not hesitate to contact me directly and i will personally look after your reservation. Kind Regards Carlo Petza General Manager


indigotima, Shipley, United Kingdom 26/06/2018

Good location, a nice lobby, and a beautiful terrace. Nice staff and plentiful towels. However, the rooms are dated in that way that they will never look clean, browning grout in the bathroom, cracked tiles, a ceiling that looked like it had seen weather. A drizzle of barely lukewarm water in the shower. And then only instant coffee available at breakfast! The good might outweigh the bad for some folks but I personally wouldn't return and will be telling my company to remove it from the list.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Meh, Thank you for taking time write a review. It was great to read that you liked our New terrace and that the Staff exceeded your expectations. I am the New General Manager here at the hotel and i have all your issues already highlighted so that we can bring the hotel back to its former glory. Listening to all our guests comments both Positive and Constructive is paramount to myself and the team to improve service and to deliver a bespoke customer journey. If you do wish to stay in the future please do not hesitate to contact me directly and hopefully you will be able to see the improvements to the hotel and service. Kind Regards Carlo Petza General Manager


michellepotter69, West Bradford, United Kingdom 24/06/2018

loved this hotel , fabulous sea views and the staff are fantastic so friendly one girl named elena was so nice and polite , would 100% recommend this hotel , the bar area is gorgeous and reception too ,

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear michellepotter69, Thank you for taking the time to write a review. I am glad read that we exceeded your expectations, Thank you also for highlighting the team members for there Great Service and i will personally pass on your comments to the team especially Elena. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager


L5795RNstephenf, Morecambe, United Kingdom 13/06/2018

Good value hotel in a great location although the room this time was a bit small compared to the last time we stayed there! Staff very helpful and friendly. Car parking available and there is a tram stop right outside.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear L5795RNstephenf, Thank you for taking the time to write a review. It was great to read that you had a Fantastic time during your stay with us and i will certainly pass your comments on to our Amazing Staff. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager


Cjinhull, Kingston-upon-Hull, United Kingdom 07/06/2018

Stayed here for 3 days, excellent staff,very modern and clean rooms, excellent food,sat on the patio area to have tea,looking out onto the sun setting,again great room service my wife ordered sandwiches for lunch, breakfast was continental, everything you could possibly want,will be returning to this hotel instead of hit and miss with other hotels, because we know what we are getting ????

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Cjinhull, Thank you for taking the time to write a review. We are glad that you enjoyed your stay here at The Carlton Hotel and i am pleased that you utilized all the areas including our New Terrace. We Look Forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Outdated and small"

User 03/06/2018

Staff are lovely, but cannot believe how outdated the room is, very small, and so warm it's unbearable, thought this hotel would be great as the best western in Sunderland was lovely when I stayed, but really disappointed with the room, avoid staying in room 117 if possible

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Megan B, Thank you for taking the time to write a review. Firstly let me apologise as your stay did not meet your expectations. We are currently reviewing and updating our product and hotel, and with constructive information from our guests we can make sure that we exceed our guests expectations. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager


Lorna M, North West England, United Kingdom 01/06/2018

I have previously emailed the hotel three times with no response so here goes, My husband and I stayed with you on Saturday 19th May 2018 it was my birthday so treated ourselves to including breakfast as a birthday treat. We arrived for breakfast and it was made to order, when it arrived it was freezing cold so we asked the waitress to return it to the kitchen, when it came back it was equally as cold the first time, we couldn't eat it to returned it again. The third time it came out the only thing that was warm was the mushrooms and egg all the beans sausages hash browns etc were inedible as they were still stone cold. We gave up and left it in the end very very disappointed as it was a birthday treat. We stayed in room 117, I was going to say at reception on leaving but the waiter and waitress were stood around so didn't feel able to say as we had already said, I hope you can resolve this issue, Many thanks mr ian and Mrs lorna Melia

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Lorna M, Thank you for taking the time to write a review. We do pride ourselves in delivering an excellent service and product here at the hotel. Our Breakfast product is second to none, all our food is temperature checked and quality checked throughout the hotel to ensure our guests receive the best quality. We look forward to seeing you soon. Kind Regards Carlo Petza General Manager

"Great Stay"

User 01/06/2018

We have just returned from the Best Western and had a great stay! We had room 118 which was spacious, clean and nicely decorated. Breakfast was buffet style and food was hot! The staff were polite and friendly. The publics areas were clean and modern and we would definitely return!

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Joanne M, Thank you for taking the time to write a review. Also Thank you for your Fantastic comments of which i will pass on to the team We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Great overnight stay"

banger1968, Punta Cana, Dominican Republic 25/05/2018

Stayed just for 1 night in May , Room 303 was very clean and had everything you needed for a comfy stay , Reception staff very pleasant , had a couple of drinks in the bar ,Breakfast was buffet style with everything you would want and all piping hot food , Great location as well , We will deffo be back next time !!!!

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear banger1968, Thank you for taking the time to write a review. I am pleased to read that we exceeded your expectations and i will certainly pass on your comments to the team. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Live Wyre Gang Show Family Party 2018"

clare039, UK 20/05/2018

A big thank you to all the staff at Best Western Carlton Hotel Blackpool for helping me to organise the annual after show party. Nothing was too much trouble and the meal was lovely. Everyone had a great time and enjoyed themselves. A special mention to Andi and Carlo for their help.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear clare039, Thank you for taking time to write a review. It was a great pleasure hosting your event and meeting all of you again. I will certainly pass on your Thanks to all the team here at the hotel and we look forward to working with you in future. Kind Regards Carlo Petza General Manager

"Friends 21st Birthday "

User 17/05/2018

The hotel is in a really good location to all the local bars, clubs and restaurants and just a short walk away from all the attractions. The hotel it's self was clean, modern and our room 204 was very big and spacious considering there was a double and a single bed in there! Breakfast was nice you get a selection of hot and cold food and also drinks and a great view of the sea too! You have to pay £5 a day for car parking because you only get it for free if you book it direct so don't be fooled by the free parking statement on etc. Other than that I am looking to booking with you again in September!

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear George B, Many Thanks for taking the time to write a review. Thank you for your Fantastic comments, myself and the team are constantly working on ways to improve our guests journey so that it is unique and bespoke to each one of our guests. We look forward to Welcoming you back in September. Kind Regards Carlo Petza General Manager

"First time stay"

User 11/05/2018

Was pleasantly surprised at how clean and modern looking the hotel was compared to other best westerns which I have previously stayed in. When staying in Blackpool I'm used to waking up with traffic noise but was able to sleep the whole night as didn't hear a peep. The only downfall in the room was that there was no spare pillows and the ones supplied were rather thin and hard. The only other negative of our stay was that when our room was booked breakfast was added on after the room was booked as it wouldn't give us the option on The booking reference was then sent to us declaring that the amount was paid,, this amount was including breakfast. However when we arrived to check in we were charged for breakfast as the receptionist declared that they were unable to take the second payment for breakfast even though our booking reference stated it had been. We took the receptionists word for it as she showed us the card receipt. This was a negative for us as the stay was a birthday present for myself. However we did not let this ruin our stay and we are looking forward to coming back in November with our son and other members of our family. Thankyou for a lovely stay x

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Katherine R, Thank you for taking the time to write a review. We are always looking at ways to improve the hotel and our service and speaking and listening to our guest is paramount. I do however apologise for the minor hurdle you encountered regarding breakfast, however the next time you stay i will personally ensure it is included for you. Kind Regards Carlo Petza General Manager

"Excellent for business. "

User 11/05/2018

This is not your usual Blackpool hotel; for one this is an actual hotel. Clean, comfortable, nice staff, good food choices and nice bar and restaurant area. If you want to be near the pleasure beach or other attractions I'd still advise staying here and getting the tram. I stayed for only one night but was very pleasantly surprised, I spoke with the manager in passing the bar and he was welcoming and very interested in my opinions. The other staff were very good and the room was exactly what was required. The one and only thing I would say is that I would have liked to have been able to watch the football in the hotel but they don't have sports channels. Food serving time is until 8pm but as I was there on business this was a little early for me; however the reception staff recommended somewhere nice. If I'm in Blackpool again this will be my choice.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Richymcguigan, Thank you for taking the time to write a review. It was fantastic to meet you and talk to you as i truly believe that talking to our guests will improve the teams and our guests stay. I will also pass on your comments to our team who are all great individuals and have a passion for what they do. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"room wasn't ready, ended up missing event we traveled 2 hours to go to "

User 08/05/2018

The check in for the hotel is stated to be 2:00pm, we was unable to check into our room until 4:00pm due to a shortage of cleaning staff on the bank holiday. This ruined our plans for the night as we had to be at ‘Pier Jam' for 5:00pm and was unable to get ready in our room as planned. We ended up rushing to get ready IN THE LOBBY and ended up missing the entry to the event we traveled from Wolverhampton to attend. We wasted all this money for nothing. Really upset about this as it was for my friends birthday. I have used Best western hotels lots of times in the past but will now think twice about using yourselves again.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Rachael R, Thank you for taking the time to write a review. Firstly please accept my apologies for the time it took to check you in and that you missed your entry. I am the New General here at the hotel and both positive and constructive comments will help us improve our service. Please let me know when you wish to stay again and i will personally look after your stay. Kind Regards Carlo Petza General Manager

"Brilliant Night"

viv-allman, Wolverhampton, United Kingdom 06/05/2018

We stayed one night as we were up for a football match, the service was wonderful, the hotel is lovely, clean comfortable and stylish, the Manager Carlo and receptionist Natalie, went out of their way to be friendly and helpful, Highly recommend anyone to stay here, we will be back, Great ... Perfect ,Wonderful :)

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear viv-allman, Thank you for taking the time to write a review. It was a pleasure to meet you both and hopefully the match went well. I will certainly pass on your comments to Natalie. We look forward to seeing you both again. Kind Regards Carlo Petza General Manager

"Disappointing "

Ellen C, Blackpool, United Kingdom 05/05/2018

Well first for the good part of my review, the breakfast was lovely, the food hot and tasty. Despite the sign saying caution hot plates they were actually cold. We arrived mid afternoon and checked in no problem, up to the room which was frankly disappointing, it was small with a step up into the bathroom, a fixed shower head over the bath which meant even if I'd managed to climb over the high sided bath my hair would have very likely got wet. I made do with a stand up wash, it was then I noticed there was no flannels to help me was myself and considering this was supposed to be a double room (small double as we had paid for a superior room, I for one expected bigger and better) there was only one glass in the bathroom. Kaius the young man who seemed to be running the bar and restaurant almost single handedly, was very efficient. Yes he was training a new member of staff but still did very well to keep up with the bar and restaurant, maybe a promotion to bar/restaurant manager. We'd booked a table for evening meal, both starters were very enjoyable, my meal was the pork and black pudding with what was supposed to be new potatoes, well I'm sorry but I expected small boiled potatoes and that is the reason I chose them as the healthy option, but as you can see from the picture below that they were not. My pork steak was tough and over cooked, with hind sight I should have sent it back, the black pudding was also tough, I have never had tough black pudding before in my life. But as we found out the hotel is under new management, so we will be back again to see how things are.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Ellen C, Thank you for taking the time to write a review. Firstly i would like to apologize as your stay did not meet your expectations. I am the New General Manager and the team and myself will be making considerable changes here at the hotel to benefit our guests so that we can keep improving our service throughout the hotel. Please let me know when you wish to stay again and hopefully you will see the improvements made. We look forward to Welcoming you back. Kind Regards Carlo Petza General Manager

"Oh dear "

19phil50, Blackpool, United Kingdom 04/05/2018

The title says it all, this is my second review of a Best Western hotel in as many weeks, and the lowest review I have given in a long time. The only saving grace to this hotel is Kaius. So back to the so called executive room, in this reviewers humble opinion it was far from executive, just a humble bog standard double with a sea view, with a temperamental shower, and limited toiletries. Let's adjourn to the bar, price wise not too bad, a jug of Pimms for two people, under £10, enough for two glasses each. Moving on to the restaurant starters were O.K but the mains I asked for a rare steak with blue cheese sauce, and it arrived well done and got sent back, the second steak arrived with what can only be described as cream, on emptying the jug found the blue cheese in a lump in the bottom. While eating we saw a gentleman in a suit ( I assume a manager ) talking to a nearby table, if he was a manager and had seen a plate come back, surely find out more. Desert was described as a mixed fruit crumble, it seemed to be apples and sultana. Overall not impressed Best Western seems to concentrate on the bottom line , not customer satisfaction. Will NOT be back in a hurry. This was supposed to be a birthday celebration, so it spoilt what was supposed to be a special occasion. Oh and the smart phone system did not work, go back to the tried and tested land line phone.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear 19phil50, Firstly Happy Birthday from All the Team at the Hotel and i hope you enjoyed your complimentary drink last night as it was your Birthday. Thank you for taking the time to speak to me in person yesterday and as i mentioned to you yesterday your meal was re - sent out and cooked the way you asked for it in the first place without charge. Many thanks for recognizing rising stars in the business and i will certainly pass on your comments to Kaius. I am the New General Manager here at The Carlton Hotel and myself and the team will be moving the hotel forward to ensure all our guests receive Fantastic and Amazing service plus a high quality and bespoke product. We will engage and speak with all our guests so that we improve and feedback both positive and constructive is a great tool to utilize in moving the hotel and team forward. We look forward to Welcoming you back in the future. Kind Regards Carlo Petza General Manager

"hit and miss"

10Campbell, Clydebank, United Kingdom 04/05/2018

On arrival we couldn't get into the hotel, the outside door wouldn't open and although we could see the reception desk there was no one there and despite repeatedly ringing the bell no one replied. Another couple arrived and again repeatedly rang until a hotel guest came and let us in explaining that he too had difficulty getting in. Almost 15 minutes we waited out in the rain to gain access. after getting in to the hotel we had to go looking for a member of staff to check us in. Eventually the receptionist and another member of staff arrived but after waiting for 25 minutes was not a good first impression. On booking I had asked for an accessible room as we both had walking difficulties - the lady checking us in said that we had been given an accessible room but it had two stairs up to the room--- not very suitable but the only other alternative was a room with a bath but no shower--again not suitable. we opted for room 111 which after all the hassle was a lovely room with good sea view, spotlessly clean with comfortable bed and pillows. Great nights sleep. Booked in for dinner and a bit of a disappointment all food was from frozen (exception was the soup) but at £14.95 for 2 courses couldn't complain. Staff were friendly particularly the restaurant staff who couldn't do enough to help. Would go back as the room and staff made up for the soaking at the front door.

"Wedding "

User 30/04/2018

We had our wedding breakfast and evening disco/party here on April 21st Andy the manager couldn't do enough for us the room for the party was amazing all the guests loved the place the rooms are amazing all the staff are so helpful and polite the food for the wedding was so amazing and the breakfast was a buffet style but all very good overall definitely a place to go

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Pete S, Many thanks for taking the time to write a review regarding your celebration and thank you for taking the time to highlight one of our Managers here at The Carlton Hotel and i will personally pass on your thanks to him and the Fantastic team we have in place. I look forward to Welcoming you back to the hotel. Kind Regards Carlo Petza General Manager

"Wedding reception "

User 25/04/2018

Stayed here this weekend for friends wedding. Check in ok. Room quite small but adequate and the ensuite smelled of urine. Pillows on the bed very old and flat, not what you would expect from a hotel.Room boiling hot as on top floor so window open all night which made it quite noisy. In the morning had been raining and was quite cold so tried to close the window but it was broken so had to close curtains to stop the wind and rain coming in. This was room 307. Have to say about the food as it was truly awful and I will eat anything. My starter was ok being prawn cocktail. My main was salmon which arrived with a neon coloured clearly not homemade hollandaise sauce which had split. Underneath the salmon was grey and smelled very fishy. Mentioned it to the manager in the restaurant who basically said nothing. Therefore my main meal consisted of 3 half's of new potato as the other veg was over cooked and inedible. Grey cauliflower unwashed carrots. Other friends on the table had pork which basically was a very tough pork chop with all the fat left on and again not a homemade pepper sauce. Dessert was tinned fruit salad with ice cream. Evening reception had lukewarm chips and hard sandwiches which tasted as though they had been made well In advance. They weren't even presented well as only cut in half!!! Now I know that may sound snobby but this was a wedding after all!! We would have liked to try the sausage rolls but were told that enough had been put out for 1 each and if people had taken more than 1 then it wasn't the hotels fault. Cost of drinks were expensive also being £25 for bottle of prosecco and 1 gin and tonic! The only good thing I can say about this place is that breakfast was lovely

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Juliearrowsmith, Thank you for taking the time on completing a review on the experience you had here at the hotel. Firstly i wish to apologize for the standard of food you received here at hotel. I am the New General Manager here at The Carlton Hotel and i believe in great customer and constructive feedback so that we can utilize the feedback in our training to improve all our customers journey. I hope to Welcome you back in the near future. Kind Regards Carlo Petza General Manager

"Nice hotel"

papajonesb, Glasgow, United Kingdom 24/04/2018

This is a good hotel if you want away from the main busy front and ramatazz it is situated on the outside of town heading out to fleetwood, nice clean hotel comfy bed and nice food, staff very friendly and helpful, just step outside and you have access to the buses or the tram which is a two minute ride into the centre of Blackpool . Free wifi

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear papajonesb, Thank you for taking time to write a review. Myself and the team are focused on creating a great customer journey and experience. We look forward to Welcoming you back to the hotel. Kind Regards Carlo Petza General Manager

"Nice hotel"

Jacky T, Bedford, United Kingdom 17/04/2018

Booked a single room for 3 nights. The room was fine with a large tv, desk and chair. Bathroom ok but shower does go hot and cold when you are using it. Plenty of plugs to charge up phones etc. Free wifi. On the promenade and opposite a team stop which was handy.

PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear JackyT, Thank you for taking the time to write a review. Myself and the team are focused on creating a great customer journey and experience. We look forward to Welcoming you back to the hotel. Kind Regards Carlo Petza General Manager

"Really good"

User 16/04/2018

Stopped hear for work and been stopping in a lot of Blackpool hotels for work and this is the best hotel I been in staff are really nice. Had a single room and it was a nice size and big tv would stop here if I visit Blackpool for a weekend.

"Extended Business stay"

David C, N.Ireland, United Kingdom 02/04/2018

Don't judge a book by its cover! The service at this hotel exceeds the expectations for its price range. The outside looks a bit jaded but inside the rooms were very good for the price range, Staff were very polite and attentive (especially Daniel). Breakfast was ok with plenty of food available. Restaurant food was of a very good standard. Location was pretty good as it is just as short walk from all of the hustle & bustle.

"The Carlton Hotel."

Geoff G, Warrington, United Kingdom 27/03/2018

Spent a weekend in Blackpool. First time for many a year. Stayed at the Best Western Carlton Hotel.On the sea front in a quiet location. Just far enough outside the town but close to public transport & not to far to walk to the town centre, Tower & Funfair. Room more than adequate for our needs, clean & tidy. Fantastic breakfast selection & excellent evening meals. All staff friendly & knowledgeable. My stay was for a prearranged event but I'll certainly return for a longer stay. Couldn't have asked for more from this 3 star hotel.

"Lovely& friendly "

User 22/03/2018

My husband's 50th birthday treat. Room was very clean. Breakfast was lovely Well done Chef catered for my requirements As Well. Thank you to the lovely reception team too very helpful and friendly. Just what you need a lovely stroll for ten minutes and your in the bustle of Blackpool.

"Visit to Blackpool"

gazzza2013, Chobham, United Kingdom 21/03/2018

My partner booked this hotel as she had never been to Blackpool before, we arrived in the afternoon, and were greeted by the nice receptionist, she offered us an upgrade to a seaview room, for a small fee, we agreed as the hotel is right on the sea front, we then found out that the parking that is advertised as free was in fact not, if you booked through, so we had an extra expense we didn't expect, the best western site does not explain this, nothing we could do but pay the fee. We went to our room which was nicely decorated and a fair size, but the bathroom was very small, the shower especially, I am 5'8" and could nearly touch the fixed shower head with the top of my head, and I must say the shower must be the smallest I have ever been in, so much so that the shower tray (the bit you stand in) actually disappeared under the tiles, never seen that before. The room 210 had good tv, also a smart phone which you could use at the hotel, to search for things online, which I thought was a good touch. The bed was comfy and the room comfortable. We used the restaurant on that evening and found the staff there really nice, and also the food we had. Breakfast was a buffet affair , very good selection, the only thing we could say that was the sausages were a bit on the cheap side, for a great fry up you need good sausages, apart from that it was very good. The hotel was very close to tram stop and the sea front, and in a fairly quiet location.

"It Did Very Well"

Keith E, Liverpool, United Kingdom 18/03/2018

Hotel was standard for Best Western, nothing exciting but clean and functional. Staff were friendly and professional. Single room was small and looked over the fire escape and National Tyres but did the job for one night. If you book through 3rd party sites you will have to pay £5 per night car parking.

"Hidden Extras"

ViridianJohn, Manchester, United Kingdom 13/03/2018

I am sure that Best Western will point out that the following is in the small print, however.... Parking additional cost (if booked through apparently) Breakfast expensive extra 10.30am check out!!!! They did kindly give us a travel toothbrush and toothpaste as I forgot mine. Place is clean and has been refurbished, although we got a view of the escape stair as we booked fairly late.

"Pleasant hotel stay"

fatbloke_2000_uk, Sheffield, United Kingdom 12/03/2018

Booked an executive room - not quite as executive as i'd hoped. Lovely room with sea vie. Had an incident with a group of youths running along the corridors late into the night, but thats more a parenting issue than a hotel issue. Excellent polite staff and nice food.

"Very Good"

benlfc, Burnley, United Kingdom 12/03/2018

Stayed here over the weekend as a family for 2 nights. From the minute we walked in till the minute we left the staff were very very polite, checked in with no hassle and checked out with no hassle, the hotel very clean. The room was of a decent size, bathroom very clean and a good size bath and very powerful shower, tea and coffee making facilities, hair dryer. The downsides are the room carpet wasn't very clean had stains everywhere, the room got pretty warm at night even with the window open as there wasn't any air conditioning (some would say air con in Blackpool?? But with how warm it got even in March it needed it) the breakfast was very good however for the price (£8.50 per Adult if booked the night before, kids eat free) was a bit over priced not because of quality but quantity there's no way you could get your monies worth as your stomach wouldn't let you, we ate in the restaurant one night again food was nice but portion sizes weren't very sufficient for the price you paid especially of the À la Carte menu. Overall would happily stay again

"Very nice place"

Jackie P, Tyldesley, United Kingdom 11/03/2018

Just spent a night at this hotel,as we were three ladies on a visit to see a show .Very nice hotel, very very clean.We were given a room on the third floor,one double and one single bed,very very comfortable and boy was the place warm.Plenty of hot water to shower with and lovely fluffy towels.The staff were great and phoned taxis for us.I don't think we waited more than 5 mins for any of them.would definitely stay there again.

"Great Christmas package"

DazPugh, Walsall, United Kingdom 08/03/2018

Our family stayed at this hotel over christmas (a group of five adults, three children, and one dog). We had a really lovely stay. The reception, bar and lounge areas looked newly refurbished, and were modern, clean and inviting. The rooms were clean (the disabled accessible room for a 92 year old was all fully refurbished, with plenty of space and a wet room bathroom). I am dairy intolerant and no expense was spared to make sure that i always had food options, there was sunflower spread instead of butter, my own side vegetables (that weren't butter glazed) and sandwiches made to order. The staff were very polite, accommodating and helpful. There was a range of entertainment provided over the Christmas period too. I would definitely recommend this hotel, we will definitely be returning.

"Birthday "

User 05/03/2018

Stayed here before was nice room great hearty breakfast goodt value for money only downside was idiots making noise on corridors from 1am till 3am good location for all our plans which were near North pier..

"Highly recommended"

jimmythewheel2017, Chester, United Kingdom 04/03/2018

Stayed one night, dinner B&B. Good room, plenty of towels, tea & coffee, USB charging, great shower, good lighting in the room. Food excellent, especially breakfast, All the staff were very kind, considerate and welcoming where nothing was too much trouble. Good location, large car park (£5/24h), easy straight walk into town centre. I'd recommend and use this hotel again.

"Small room and some issues. "

outrun78, Manchester 27/02/2018

Great value rate of £46 including breakfast. Check in took 20 minutes because only one member of staff on front desk. Asked for a room away from lift and communal areas and was given a very small room which was located exactly by the main communal area of the stairs so obviously cannot read any special requests which were clearly printed off on my check in form I had to fill in. Really liked the free use mobile in the room although take an anti bacterial wipe before you use. Bed was comfortable but really struggled to work out how you could use the chair in the room to do any work at the desk as you can see from the photo the room is tiny. Best Western like to aim their rooms at the Corporate Traveller and I would struggle to recommend here because of this. Shower was tiny, if you are of a large disposition you may struggle to fit in the shower cubicle. Toiletries were average but bath towels were decent. Toilet has one of those water hippos/ water saving features attached so you may have to flush it about 6-7 times depending on how you used it making the water saving feature useless. Best thing about the hotel was the breakfast, it was fresh and pretty good and even better that it was free along with the parking because I am a Best Western Rewards member.

"Value for money"

MisterE_Hudds, Huddersfield 27/02/2018

Stayed for one night with my family and our dog and could not have asked for much better for the price we paid. The bedroom was clean and the beds comfortable, however, the bathroom could have done with being updated, but it was more than functional. Reception and bar staff were friendly and accommodating. Probably one of the better options in Blackpool for a short stay. However, the area is pretty run down with no real signs of future regeneration like other parts of the town are seeing.

"Above Average Sea Front Hotel"

rolo36, Bickley 26/02/2018

Stayed here for one night to see a match at Blackpool FC which is within long walking distance. It has a nice seafront location, ideal for a nice cooked breakfast looking out to sea. It is quite (not very) upmarket and absolutely fine for a weekend stay. The rooms are ok, nice but nothing special. If I recall the windows could not be fully opened and the bathroom was a shade run down with a (slightly dangerous) step up to it. It was good value . We thought it was a good choice

"A short winter break"

Julie G, Portsmouth, England, United Kingdom 22/02/2018

Great winter deal meant an affordable stay at this Best Western. Lovely staff and great customer service made for a good stay with clean and tidy rooms and good breakfast. Hotel is well placed for easy access to much of Blackpool.


RichardFelstead2016, Doncaster, United Kingdom 12/02/2018

I stayed here in jan. I'm a member of best western and even though it's not to there standards I had a very good stay as it's just a Carlton standards clean,helpful, staff pleasant, and good food. Good parking and on coast. Near shops , and on main strip would say to anyone it's cheap and average stay all rounder

"Clean and Good Sleep"

User 11/02/2018

Clean quiet room. Relatively basic but ticks all the boxes. One of the better options in Blackpool if you want an overnight stay somewhere that has a good reputation. I'd say here and The Imperial are the best places I've stayed so far.

"Comfy beds and modern rooms"

Sereqe2, Bury, United Kingdom 06/02/2018

Great hotel good value for money with the winter offer of 40% off great staff and lovely comfy beds . Only drawback was that we had a Room at the back of the hotel which you had to go up and down lots of stairs to get there and wasn't accessible by lift. No good if you have a mobility issue or a shed load of luggage like we had.


CharlotteE235, Wigan, United Kingdom 06/02/2018

We came for a couple of days just for a chill holiday. It made a very good base. The room was nice and clean. The staff were friendly and very polite and helpful. The only thing was it said there was parking which there was but when we checked in they said there was a charge to park on it each day which wasn't mentioned on the website. It turns out unless you book direct you have to pay for parking. If you book direct it's free.

"First time visit"

User 04/02/2018

The staff were friendly and approachable., the room was quite a trek from the main entrance, I believe this to have been a marketing strategy to get us to up grade to a sea view at a cost as it was mentioned on check in . The hotel wasn't that busy otherwise. The breakfast was a little greasy but served with a smile

"Nicely updated hotel"

Dan H, Altrincham, United Kingdom 03/02/2018

Friendly staff, nicely furnished hotel and good value. Breakfast service friendly, attentive and smiley. Nicely refurbished standard room, bathroom a little more dated but perfectly acceptable. Will stay again

"Average "

tomo1407, Burnley, United Kingdom 03/02/2018

Looks better after being refurnished. Room not very clean dusty window sills, valance sheets hanging of the beds nearly tripped over them. Shame about the lack of view at back of hotel, extra charge for sea view. Paid extra for breakfast which was disappointing. Staff very friendly and ideal location.

"Value for money"

keevad2018, Belfast, United Kingdom 31/01/2018

Modern appearance.friendly staff.lovely views from restaurant.bathroom dated.bedroom window needs cleaned as does soap in bathroom. Good location for town centre with bus&tram stop across road Train station walking distance

"Lovely Hotel."

Trevone355, Southport, United Kingdom 30/01/2018

Held my mums after funeral function/wake here Saturday 27th January.This Hotel is very modern and professional.The buffet was lovely and well presented.The staff are very friendly and cannot do enough for you.Do not hesitate booking this Hotel for a function,it gets five stars from me.

"good location"

User 29/01/2018

Location was great for us but the hotel was dirty felt very dated, room was dirty carpet was minging aswell as nets, windows was also dirty and the frame was just coved in looked like mud/sand. Bed sheets did get changed but with same ones not clean ones hotel was booked for my girlfriend birthday weekend was good just hotel was a really let down. Wont be staying there again £120 2 nights overpriced then tryed charge us £5 pernight for car park because we didnt book with them Not good

"Great Seafront Room"

cazatome, England, Arkansas 26/01/2018

Paid a little extra for a sea view which was great. Large room for 3 adults. Only gripe it was very hot and we had to switch off all the radiators and open the windows in January! Plentiful breakfast with a large variety of choices. Friendly staff.

"Midweek Break"

Glowstar, Leeds, United Kingdom 23/01/2018

Hotel location very good, Room lovely and warm for this time of year, very welcoming when coming in on a cold evening. Excellent Breakfast, Staff very helpful and attentative. Free parking when booking direct with hotel, which had very competitive rates.

"Winter saver rate - great value!"

User 15/01/2018

Stayed here on a Saturday night as an early birthday present to my mum, booked and prepaid for a winter saver rate: standard double room (£56 including breakfast) extremely good value for money. Ample parking, and only 15 minutes walk from Blackpool town centre. The hotel decor is of extremely good quality, bright, modern and airy. Every single member of staff we encountered was pleasant, friendly and helpful. The room, (203) however, was very small for a double, but had all the amenities we required for that evening. We found no hairdryer in the room, and there was a lightbulb missing above the mirror. We were pre-warned about a step up into the bathroom so that was okay, not a lot you can do about that however slightly annoying. The lighting in the bathroom was of poor quality unfortunately, as soon as you closed the shower curtain that was it, very dark due to the position of the light. Bed very comfortable, best nights sleep we've both had in ages! The ‘handy' in the room is also a little gem. Drinks prices in the bar a little steep (something I expect from living and working in the Lake District, but threw us off a bit in Blackpool) The buffet breakfast was a good selection, everything you needed to set you up for the morning! Overall extremely good value for money on the winter savers rate. Would definitely stay here again, just request that it is not room 203!


User 09/01/2018

The hotel is nice and clean. The room we had was basic but we only slept in it. The night porter was excellent, even when we came in at 1am, he even served us drinks when the bar was closed. Paying £10 to park your car is i think wrong it should be free. If you ring up and book the hotel directly, the parking is free.

"Dance weekend Champions of Tomorrow 2018"

Glendaharper00000, Banbury, United Kingdom 07/01/2018

We chose this hotel for its location. We stayed at this hotel 4 years ago and since then it has been refurbished. Reception lovely tables and comfortable chairs. Bar on the right with comfortable chairs. The receptionist very helpful. There is a lift, but we did find getting to our room at the far end of the hotel we were having to lug case and bags up and down 2-3 stairs was a little of a workout room 107. My room was at the back of the hotel and my view was a white wall! But as it was a short stay this was not a problem, but check on booking if you want a view as the white wall was not great ,see photo below. We ordered food at lunchtime sandwiches and a jacket potato and it took them 45 minutes to bring and potatoes were luke warm. Rooms very clean . Breakfast really nice .

"Second stay at the Carlton and much improved"

JulieTurner007, Banbury, United Kingdom 07/01/2018

My experience is based on a two night stay in a single room, in January ( whilst attending a dance event in “ The Winter Gardens” ). Having stayed here before I was aware that the public rooms, restaurant and bar are of a good standard, last time the single bedroom was not of a good standard but they have upgraded the rooms and Now even the single rooms are good, with ensuite shower, colour tv, tea and coffee in room, Hair dryer, free PDA with free wi-fi and mobile calls which can be used out and about and in the room, I've never seen this before and it's quite an innovation. My room didn't have a view, the rooms at the rear don't, but the restaurant has a good sea view. It's also quite a large hotel with long corridors if you have trouble with mobility you might mention this at the time of booking. There is a lift but it's small and some rooms ( like mine 108 ) are quite a walk from it. The breakfast is buffet style, but excellent with plenty of choice, really sets you up for the day. There is parking but I believe you may need to book it ( I didn't drive ). There is a taxi rank on the corner right next to the hotel and a tram stop right outside, “ Pleasant street “ £5 gets you 24 hour use of the trams and they can take you the short distance into central Blackpool, or the quite long ride to Fleetwood with its excellent covered market ( check info it's several days a week but not every day ). I thought this hotel excellent value for money, with good facilities and helpful staff.

"Fab hotel for weekend stay"

User 07/01/2018

We stayed here for two nights in a family room. The hotel and all areas were very clean and all the staff were professional, hardworking and helpful at all times. The room was clean and comfortable a bathroom update would improve the overall impression but did not affect our stay. Great bar and lounge area for relaxing in the evening. The breakfast offered was good and replenished regularly. We would return on our next trip to Blackpool!

"Would not go back, very expensive and lacks personality...."

PGibby765, Salford, United Kingdom 03/01/2018

The hotel has no personality at all. It lacks charm and is run like a military police camp with the staff bound by so many rules and regulations. It was something that we found unusual in a friendly place like Blackpool. We found that we couldn't eat during the day or at night, the menu was very very limited (just poor cold sandwiches) and it was very expensive for drinks and food. The Fish and Chips at £10 was a frozen cheap piece of fish with breadcrumbs, not what we want at the seaside. No food after 11 pm (not even room service or bar menu) which we did not expect from a big seafront hotel. The bathrooms were from 1970 I am sure whilst the bedrooms were trying to be more modern, there was paint coming from the walls and a sense of lack of care was apparent throughout all of the 7 rooms we had booked. The cost per night was expensive also and we would not come back when there are much cheaper and better places to stay on the seafront. We spent nearly £2k as a group in this hotel, so there loss for not being accommodating and hospitable. Breakfast was £8.50 and was rubbish! The cafe around the corner at £3.99 was far superior. Drinks at the bar VERY expensive for Blackpool.

"Great place ,Great location"

m_johnson735, skelmersdale lancashire 02/01/2018

Great place ,nice staff ,good location, breakfast was good for me, but my wife struggled with any hot food as she's a veggie, and doesn't like fried food bar was good too ,good size carpark never struggled getting a place will book again

"Our favourite Blackpool hotel"

AndyHill307, Walsall, United Kingdom 01/01/2018

We have stayed here many times and never been disappointed. We have never tried B&B to be honest but have used a number of hotels as we regularly visit Blackpool for dancing. Other hotels are either overpriced or grotty (although 50-100 years ago must have been stunning) The Carlton is more of a business hotel than family run but that is what we like. We always get a warm welcome - usually from Zhanna. Also the rooms are well furnished and the breakfast plentiful. Drinks and meals from the bar are very reasonably priced for a hotel. There are plenty of parking spaces. The location is also good as it is on the seafront but about a 10 minute walk from the Tower. Recently the hotel has gone through a refurbishment and as a result is much improved. I would have given it 5 stars but for the prices having risen in line with the refurbishment, but we will still be returning each time we visit Blackpool

"Shame about the service"

colinm662, Newcastle upon Tyne, United Kingdom 31/12/2017

The hotel comes across as very professional upon entry, lovely presentable lounge area looking out on to the sea front. Paid an extra £10 for the sea view room as the girl on the desk said we wouldn't be disappointed as it was a good upgrade. never seem another room to compare this too. But we got a standard room which was presentable looking out on to the sea. When we returned to the room just after midnight there was a strange loud noise, When reporting we had a problem with a noise in our room the staff member he assumed this was because of a problem elsewhere in the hotel, with guests arguing in their room and never investigated our issue. The issue we had had was a noisy radiator. The thermostatic valve had stuck open thus we could hear the boiler pumping away all night and a radiator that was incredibly hot touching one of the beds. Managed to temporarily fix the noise by turning the valve on and off multiple times until the valve freed it self. 6:00 am by then got 1 hours sleep, not the best night away unfortunately.

"Good value deal"

AndyW_Lakes, Lake District, United Kingdom 29/12/2017

Except for damage sustained to my clothes on furniture the room staff and food we're value for money. Parking was also complimentary. The appearance and parking we're good. The Vista from the restaurant was a lovely see view. The food in the restaurant was nice and reasonably priced. The complimentary iphone was really useful and helped us find the places we wanted to visit too.

"Twixmas break"

margaretcw8, Northwich, United Kingdom 28/12/2017

Checking in easy, able to get parking on site -£5 per night unless you book direct with hotel. Room excellent with sea view. Breakfast well organised and food good quality. Had evening meal in hotel restaurant and again good meal. Location very convenient for walking and trams.


User 28/12/2017

After reading some of the poor review's i havent found found anything bad to say for the price per night. Breakfast was good. My room was good and clean. Staff was good and helpfull. I will go back again.


fomocodave, Rugeley, United Kingdom 23/12/2017

Stayed here for 6 nights as I was working on the nearby Preston - Blackpool railway upgrade. Simple requirements were a Double bed, Wi-Fi in the room and suitable parking. This place delivered it and the hotel is a nice place to stay and at £35 per night it was a bargain. Service from the staff was excellent. Nothing was too much trouble. Anna and Zhana on reception being very helpful. Will definately stay there again in the new year when work resumes.

"It's just OK"

RosieHurst, Doncaster, United Kingdom 21/12/2017

I have nothing against smoking but the few stray butt ends on the steps up to the entrance do not give a good first impression. We had a side room and although it was clean it was uncomfortably hot, I would think it's unbearable in the summer. There was tea and coffee making facilities in the room. The view from our side room was of a grim dirty alley but that can't be helped and I'm sure its lovely from the rooms at the front. The biggest bummer was the death by dirty sealer in the bathroom, the window, bath, sink, skirting, tiles! Everywhere. The toilet handle was broken but it did flush. The public areas were nice and clean but I cannot comment on the restaurant because we didn't eat there. I I would stay again but only at a discounted rate like we had this time on a winter sale offer of £30 for the night. It's certainly not worth the £70 a night they charge in the spring. We didn't have to pay for parking because we booked direct with the hotel .

"Vast Improvement"

User 04/12/2017

I've stayed here a number of times, over a number of years, predominantly out of season. Over the past couple of years the hotel has benefited from a major refurbishment program including a balcony (which will be great in summer). I always book on the Best Western website. The website offers many special offers throughout the year and so my advance rate was £39 b&b, on a Sunday night. I therefore wasn't charged for using the car park. Additionally, I'm a platinum member of the loyalty scheme (always worth joining/free) and so my room was upgraded to a sea view. It was 306, directly opposite the lift. I recognised the lady on reception, she has worked there for a while. I like her cheerful manner and she always checks if your room is okay. The hotel is always well heated. I avoid using it in summer because the prices shoot up and it doesn't have air conditioning. The lounge area is very bright with some lovely lit up colourful Art depicting Blackpool. Even the headboard in the room was a beach scene. The buffet breakfast is really good. An ample selection and the cooked breakfast was hot and tasty. Sitting with a sea view, at the quieter end of the promenade, is actually a pleasant start to the day. It's a 10-15 minute walk to the North Pier, the same to Ma Kelly's or the railway station. Allow 20 minutes into town.

"Nice stay "

Markysm7, London, United Kingdom 30/11/2017

Had a nice stay here has had a make over good job really was clean and tidy nice fluffy towels clean bedding some of the details are a bit poor . £5 to park bit cheeky. Good location with the tram stop just outside.

"Two night stay"

User 26/11/2017

I booked a hotel with free parking and a sea view, bed and breakfast, with the view to eat in the restaurant on one evening. On check in, I was charged £5 per night parking, when I questioned this, I was told that as I had booked through an agent I had to pay for parking, but if had booked direct !I would not have been charged.They also wanted an extra £10 per night for a sea view room, which I refused to pay.The hotel was virtually empty so I would have expected a sea view room to have been offered, as I was paying nearly £100 per night. Our room was tiny, overlooking the boilerhouse and bins, bathroom was tired and dated, door rattled all night and noise from toilet in next room disturbed us throughout night as was behind our heads in bed.We decided to dine in on the second night as weather was cold and stormy, so we went into the bar, ordered a drink, looked at restaurant menu, but decided on the bar food, bar man told us we would have to eat in the restaurant, which was freezing, when we were seated, we were informed that it wasn't going to be open and we could only have sandwiches.On checking, there were no baguettes or chip, so we left, got wrapped up and had a 20 minute walk in the rain to find somewhere to eat! Dreadful

"Great for Coeliacs"

BeckyBex27, whitehaven, cumbria 19/11/2017

Visited with my mum for one night, location is great, only a 5-10 minute walk to the Tower but it means you're far enough away from the strip to be undisturbed at night. Car parking facilities were great, plenty of room and felt more secure than many of the other car parks we walked past. Room was fine, no problems other than a slightly funny smell in the bathroom (smelled like drains) and a step as you come out of the bathroom that is really easy to forget about! Breakfast this morning was super, great quality food and plenty of choice for me as a coeliac (gluten free cornflakes readily available with the other cereals and and bread was available upon request). Staff were friendly and helpful, would definitely stay again.

"Nice hotel with some good and bad points"

Kelly H, Bolton, England, United Kingdom 18/11/2017

Nice hotel situated on the front past the north pier. Parking costs £5 for the stay (we only stayed one night so may have to pay this each day if staying longer). Takes about 10 minutes to walk to winter gardens (15 minutes if you are a slow walker!) We have stayed previously 2 months ago but had upgraded on arrival last time and had a sea view on the top floor (paid about £130). This time our room was on the first floor at the back and cost £92. The rooms are clean and functional. Some of the rooms have been upgraded to incorporate the Blackpool theme and look really good. Our room this time didn't. The bed was really uncomfortable as it dipped in the middle leaving me with back ache. Appreciate that not all the rooms will be like this but ours was. If you struggle with stairs you need to be aware that the bathrooms in each room are up some stairs. Customer service is very good and the breakfasts are really nice. Good buffet selection of continental and full English breakfast all well cooked. This is good value for money if you have booked early and not paid top whack. Didnt take any pictures of the rooms but have a view and some of the artwork from the breakfast room!

"Good location, helpful staff and a great breakfast but a few niggles"

GrandesRocques, Sunderland, United Kingdom 17/11/2017

The Carlton is fairly near the attractions and there is a tram stop opposite. Unless you book direct with the hotel, there is a parking charge of £5 a night. Staff are helpful, polite and the general condition of the hotel is fine. Our room was properly prepared, if a little cramped and the ceiling was cracked. The TV remote batteries were flat (which could happen anywhere, of course). Neither my partner or I slept well because the mattress was lumpy. The shower was unwilling to hold a steady temperature -which was irritating- and the enamel bath was chipped. There was a hair dryer in the room but if I'd wanted to iron my shirt, I would have had to contact reception to borrow an iron and board. Even so, the breakfast (buffet style) had a good variety of fare to suit most tastes, while the dining room was well organised and décor was in very good condition.

"Good for a short break"

DancemadS, Staffordshire, United Kingdom 15/11/2017

We returned to this hotel knowing it had been recently refurbished and we weren't disappointed big improvements had been made. Our only disappointment was, our room had no heating we had checked in early and alerted staff that we would not be back till late as we were going to a show so returning late to a cold room on a cold day was not impressed. We were offered a heater but not strong enough to heat a room, wr mentioned this as we checked out and were told we would be contacted by the duty manager, but have heard nothing. A real shame as we were so pleased with all the updates and staff were all pleasant but wouldn't risk returning, not in cold weather anyway.


Bailes4, Leek, United Kingdom 12/11/2017

Booked a superior family room with sea view for one night over half term. Upon arrival given a room at the back of the hotel so queried with reception and although I confirmed by showing email she said the room was what I had booked however she could show me a double room on the front at no extra charge and an extra bed would be put in the room. Very frustrated as I had proof of what I had booked and paid for. Breakfast was average and to top it all no hot water for a shower in the morning as the boiler had broken. Would not use the hotel again.

"Sam bailey concert"

Anthony S, Doncaster, United Kingdom 12/11/2017

First time for our visit in the best western Carlton and it did not disappoint at all. ANDY one of the managers always had time to talk not just shop but over a general topic a very interesting and nice guy. Nothing was too much trouble for him or the staff. The room we stayed in (200) was fantastic so large and exceptionally clean. Now the food was absolutely beautiful, warm plates and a really large portion from the menu of whatever you choose, the soup is homemade and a delight to eat. We stayed for four days three nights could have stayed on for a few more if no work to go to. We will go back next year probably for a longer stay look forward to going back it will not disappoint I promise...........

"Nice Renovation to the Carlton"

scottiepete, Scotland 09/11/2017

Came back to see the lights before switch off. We were here in June and Hotel was getting a renovation ,now complete and looking good . We had a lovley room with sea view ,could not fault it . Breakfast was good too plenty of choices for cereals including gluten free flakes. Hot breakfast self service ,nice and hot eggs , bacon ,sausage ,mushroom,tomato (fresh) hash browns.tea or coffee ,toast ,croissant s hot and freshly made (I had two) In all nice clean hotel .

"Blackpool Lights"

Camille J, Cairns, Australia 07/11/2017

Stayed for a night just to see the lights! The hotel is a bit far from town when it's cool and windy! But easy access to trams, buses and taxis! Room was fine for the night as all I did was sleep! However very noisy from upstairs and doors slamming and the side street. Also the room got hot with no air con or fans just heating! Bit staff were lovely and breakfast was very good!

"restaurant comment only"

Johny747, Herne Bay, United Kingdom 06/11/2017

Booked in for Sunday lunch. Only six people in whole restaurant. Four of us and a couple. Did not worry as all looked well. What a disappointment, the meat was dry and the whole lot of veg was bland. To top it off the Yorkshire puddings were very crisp and over done. We complained and we were not charged for the main course. Likewise, the other couple there also complained, and got a refund. The manager said that this was the last Sunday of the season for such a meal, strange, as this is a hotel!! However, the starters were good. Perhaps we caught an 'off-day'.

"Very clean"

cunning-runt, Accrington, United Kingdom 06/11/2017

Stay for 1 night in November. Reception and bar area nice and modern. Room was very small and a little dated. Had most amenities in the room (but no iron or ironing board). The room rate which included breakfast was very reasonable and the hotel is in a very good location for going into Blackpool itself with the tower being about 10 minutes walk down the prom.

"Will not return"

Michelle P, Greater Manchester, United Kingdom 06/11/2017

Good location stayed here many times before Has been done up / changed hands had to pay for parking was always free before Check in shoddy wasn't told directions to room , bar lovely but expensive Wasn't told about the WiFi / code / check out Will not be returning

"Illuminations Visit - shining stars "

TheGriffithsFamilyx4, Staffordshire 31/10/2017

Stayed in other Best Western Hotels over the years so chose to stay at this one for out Illuminations trip. The location of the hotel was fantastic just a 10mins walk from Blackpool Tower, with a tram stop just outside the hotel. The hotel itself was tired and rooms in need of refurbishment. We booked DBB the food was okay, the shining stars were the staff they were very polite and extremely helpful.

"Very Happy"

Barbara E, Leeds, United Kingdom 28/10/2017

After reading some of the bad reviews i was a bit worried about staying . On arrival as soon as we walked in i was very impressed ,it was very clean and modern and bright , the staff were very pleasant and polite and helpful .On arrival to our room we had a sea view which was nice the room was clean and presentable . We had a evening meal which was nice , Overall we had a pleasant stay and would gladly go again . Thankyou

"Stay for a show "

clewsyc, Burnley, United Kingdom 20/10/2017

Great hotel ,very good clean rooms,we had a upgraded because we are best western reward members,so we didn't pay for parking because we booked though the hotel, the reception had lovely and helpful staff ,modern furniture made this hotel stand out for Blackpool as a lot of the hotels are dated,the beds were very comfortable and our room lovely, this hotel is in a good location we walked to the show in 10 minuets,we will recommend this hotel and stay here again.

"Best Western Hotel .Blackpool"

User 16/10/2017

the Best Western Carlton Hotel Blackpool is a lovely hotel to stay, clean throughout, all the staff were very nice and helpful,nice cooked breakfast, beautiful sea view restaurant nice bar. Lovely room, everything was A1.

"I've seen the light (s)"

JohnnyMando, London, United Kingdom 10/10/2017

The room was extremely small, probably the smallest hotel room I've ever stayed in, and the bathroom was not much bigger than a cupboard. There was almost no storage space for our clothes Breakfast was a shambles, they had 2 staff to seat all the guests, clear all the tables and keep the buffet topped up...and of course this wasn't possible, with the buffet-filling being the activity to suffer most, I had to ask for bread (to make toast), orange juice, milk, croissants, and fried eggs, because when I went to help my self to each of these there was nothing available. The staff were quick to replenish when asked....but it got a bit boring to keep having to ask. The location of the hotel was great, but they need to improve the quality of the rooms and employ more staff at breakfast time.

"Excellent staff"

optimistic_westmids, Coventry, United Kingdom 08/10/2017

ust recently returned from a one night stay at the Carlton, what can i say the staff were amazing very attentive and helpful. The rooms on the other hand were extremely dated, walls were paper thin could hear the man down the corridor coughing and being sick (delightful - not) in the early hours of the morning, could also hear someones phone on vibrating. The bed felt like a water bed, did not feel safe at all, i am sure it was a double mattress on a single base, every time one of us moved the other one thought they were going to be catapulted out of bed. I didn't feel this property was value for money.

"Nice Hotel."

User 08/10/2017

We had a nice room sea view.. Good food, nice staff. Negatives wasn't expecting £5 a night parking. And dogs barking, not the pefect way to wake up. The breakfast was buffet very good. Apart from the dogs the hotel was quiet and have a nice modern lounge.

"Really lovely"

User 08/10/2017

The room was comfortable enough. The bathroom was cramped but for the sake of staying 2 nights and rarely using it this was easily excusable. The food was lovely and the staff very helpful. I would think the cost slightly too high but it was adequate enough.

"Rooms not at all like photos on site"

User 03/10/2017

Room very small and dated and looked nothing like the photos on the website. Overlooked a noisy service area. The room door rattled all night which was both annoying and disturbing. A bottle of water from the bar was £3.

"weekend treat away"

User 02/10/2017

great location for what we wanted to do. Lovely breakfast friendly staff good service clean and bright rooms.perfect place parking which we had to pay extra for however you have to pay anywhere these days. We would come back to the carlton again. sea view while eating your breakfast. Nice terrace bar weather permitting !

"Excellent Customer Service"

User 28/09/2017

Regularly staying in Blackpool for business I always choose the Best Western Carlton as it consistently provides everything I need and expect at a reasonable price. The public areas are modern, and bright whilst the bedrooms are comfortable and clean. The level of customer service is always excellent ensuring you have everything you need and have a relaxing and enjoyable stay. On this occasion I must mention Zhanna who had identified a mix up in my booking which had resulted in me having 2 rooms booked. Even though I arrived at the hotel after the deadline for free cancellation she cancelled the additional booking at no cost and with no hassle. This gesture was greatly appreciated.

"A Good Range of Dishes"

PaulFabia, Dover, United Kingdom 27/09/2017

The hotel's restaurant offers a good choice of a la carte of the menu of the day/evening. Your 2-choice menu can be a main with either a starter or dessert and with 5 to select from there is something for all. The standard of food was good and it was served by Alvero, a excellent restaurant manager. The wine selection was also good and a Chilian Merlot proved good and full bodied

"would stay again"

sparkle197266, belper 26/09/2017

arrived to a friendly reception. stayed in room 307, very clean, small bathroom but it was all we needed shower, toilet and sink. Toiletries in bathroom very good. Nice comfortable bed. Breakfast was buffet style, lots to choose from, sausages were divine. would rather have had a tea pot for tea instead of brewing in the mug. overall a nice, clean friendly hotel the only downside was the bar prices were quite expensive.

"Good hotel, well located, but dated"

Alex R, North Wales, United Kingdom 24/09/2017

Nice enough hotel. Great location opposite pleasant street tram stop and overlooking prom, just past north pier. Parking on site is free but limited. Rooms clean but dated. Choice of hot or cold shower - warm not possible. Tea & coffee, plus tv and hair dryer in each room. Had nice looking bar and restaurant but didn't use. Rooms very warm.

"Special meal"

Carol W, Tamworth, United Kingdom 20/09/2017

Visited restaurant as a non resident. Booked prior to visit reception helpful on best time to avoid large party as we were a couple. Beautiful table overlooking sunset over the sea so romantic. Lovely decor. Three course meal with glass proseccol for 2 under £40. Good choice, Natalie greeted and served and gave us information after meal when we moved to comfy lounge., superb lovely friendly girl deserves recognition. Thanks. Food well presented and cooked. Brilliant experience.

"Okay for blackpool"

User 20/09/2017

The hotel location was ideal within walking distance of the main attractions. Although the £5 charge per night to park at the hotel, checking in was a quick and friendly experience. The room we were allocated was small, the mattress was solid. The bathroom was very dated and not the cleanest either. Our view of roofs also wasn't very pleasant. Not the worst of hotels but certainly wouldn't stay here again

"Recently refurbished"

Brian H, Brierfield, United Kingdom 18/09/2017

Clean and tidy and satisfactory rooms. The service was good by the staff who did their best to ensure a speedy check-in. Did not use the facilities in the hotel this time. The internet for the rooms was ok...but did drop out on occasion. also since I am a rewards club member on this occasion I was not offered any of the usual benefits that come with the diamond elite status. I am sure that this was an oversight.

"Free car park"

JohnS53, Warwickshire UK 16/09/2017

This was one of those hotels that was once very elegant then was left to decay and now is being brought back from the brink, the public areas have been brought up to date and look very trendy ( designer chairs etc ), but the bedrooms leave a bit to be desired ( mine anyway )( which overlooked a tyre and exhaust fitters and rubbish bins at the rear of the building, it had a really low pressure shower that just about managed warm, floorboards in my room, the room above and the corridor outside creaked with any movement, the hotel knows it's guests well it's a holiday hotel and not really for business, I was working early so wanted to leave at about 06.30, I came down to reception to find it deserted and the front doors locked, I had no option but to leave my key on reception unlock the front door and leave, I guess holidaymakers don't tend to surface that early, on the upside car parking was free, rooms were clean ( if dated ) and the staff I interacted with were friendly and polite.

"Typical Blackpool"

Ian M, Derby, United Kingdom 16/09/2017

Stopped over in July while meeting family. another run down best western franchise hotel very expensive shop around try ect then ring directly to get a better deal.good car park. bar reasonable drink prices food not the best needs major updates or cleaning staff that now how to clean just look inside the windows filthy. Top off doors free wifi good spot in town tram stop outside hotel

"Not great"

User 13/09/2017

Room at the back of hotel was very noisy..the room was a bit small and grubby are filthy...charged 5 pounds for parking because we booked through a web site. How greedy..have stayed many times before as the front rooms are nice and a decent quality but stay clear of the back rooms..overpriced room

"Pleasant Surprise"

marrvid, Leeds, United Kingdom 12/09/2017

As far as blackpool hotels go I was generally happy. We only stayed the one night in a family room which had the bonus of a bath and was a good size. Negatives were that our room wasnt ready on arrival which wasnt great with a toddler to entertain and an unexpected car parking fee which wasnt the end of the world was a little annoying that on occasions the parking availabilty was very limited.

"Reasonable for Blackpool "

User 11/09/2017

Just returned from a one night stay in this hotel. The negative points are: Bathroom (shower only) very small but really in need of refurbishment. Shower old. Sink unit chipped. Water temperature intermittent. The breakfast was adequate but not outstanding. Sausages undercooked. Bacon undercooked. Hash browns stale. Not a great deal of choice. Bed very uncomfortable. Positive points: Spotlessly clean. Staff couldn't be more pleasant and friendly. Good location if you want to be away from the centre but with easy access. We have stayed in some HORRIBLE places in Blackpool, of which there are many, and this renewed our faith that there are some nice places. We would stay there again but would book through as, even with the £5 charge for the car park, it was still cheaper. All hotels need to consider more special offers if they want us to book direct.

"Lovely view "

anna s, Wrexham, United Kingdom 10/09/2017

I can only say for room 210 but the view from the room was great, we could see the sea and the lights. There is a tram stop right outside the hotel! 10 mins walk to the wedding chapel and north pier. Room was clean and tidy. Only issue was the size of the bathroom, it is tiny!! I am 5'2" and size 10 and I felt claustrophobic in the shower!


PaulKilgour, Copenhagen, Denmark 10/09/2017

Although the hotel appeared to be almost empty, I was shoved into a room at the back. It was quiet and clean, though the shower didn't work well. Nor did the wi-fi. I no longer live in the UK, so I always look forward to some 'proper' sausages for breakfast. Unfortunately these were those cheap things that come frozen in a bag. Very disappointing. The bar is big, bright and uninviting, and the beer disappointing and expensive. When you can get served. I wouldn't strictly not recommend it, but I wouldn't choose it again.

"Visited a number of times "

BMorriss, Manchester, United Kingdom 07/09/2017

I always find booking in a long drawn out procedure but apart from that the hotel has a good standard for clean bright-rooms. I have noticed the decking being built and it would be loverly to sit outside on a warm evening with a glass of wine but this will also reduce the limited number of parking spaces which I believe should be advertised on their web site. ( no good for late arrivals) the hotel is on the front and a short distance to the centre. Food is a average in price,

"Weekend away"

User 04/09/2017

Hotel was clean room was tiny bathroom even smaller not what you would expect for nearly £120 per nite full size mattress on a smaller base so it was over hanging on one side you could not sleep near to the edge or you would fall out of bed,breakfast was good plenty of choice, but I have stayed in better for a lot less money

"Good enough for a few nights"

621Jess, Nottingham, United Kingdom 02/09/2017

We had two rooms one for my parents and one for myself and my sister; one double room which was a small box room with shower. And a twin room which was huge compared to the double. The rooms were on floor two & three respectively. Rooms were clean enough but some areas like skirting boards and under the bathroom sinks could have been cleaned better. The lime scale was a bit off putting but not the be all and end all. The shower went from freezing cold to boiling hot within seconds which wouldn't be great for children or the elderly. Breakfast was good but at £8.50 a person it was expensive but you could have more than one plate full. The restaurant could use more table to accommodate for families of 4 or more. A £5 per night charge for the car park was reasonable as it has a security camera 24/7 Would stay again as staff were polite, friendly and approachable but I wouldn't pay for the breakfast.

"Accepts the unacceptable"

User 31/08/2017

Stayed here for 12 nights recently in 2 rooms with family, on one of our final nights I was subjected to a very embarrassing experience, whilst changing in the bathroom (which has a frosted window) I heard 2 lads passing by the Main Street shouting out sexual comments towards me, they could clearly see my naked body far too clearly. Having given the hotel the feedback that the bathroom or possibly bathrooms may need a curtain of some description, it was disappointing that I had a standard reply saying that the manager did not believe this was needed, so would not be making the adjustments. I cannot believe that a hotel of this standard and manager that replied is accepting a form of SEXUAL ABUSE and sweeping it under the carpet, THIS IS NOT ACCEPTABLE!

"Lovely hotel"

h9dlb, Leeds England 30/08/2017

Stayed here on Saturday 26th August for one night as a couple. We were given the small suite with a lovely sea view. The hotel was very nice and clean but bar prices are expensive and there is limited parking. Cost was £150 for one night. Would definitely stay again

"OK hotel"

User 29/08/2017

Stayed here while attending Livewire festival! Staff were very friendly and our room was clean. When we booked our stay on it said free parking but this only applies if u book direct so this is misleading and we had to pay an extra £5 for parking. Also I paid by card on arrival and when I got home I realised I had been charged twice for the room so had to ring my bank to get my money back so beware!!

"Just awful"

jay r, Worthing, United Kingdom 29/08/2017

First and last time at a best western hotel, room was awful, tiny, no air. No air conditioner was stifling. Vinyl ripped on bathroom floor. Brown tape marks all around window. Room just felt dirty. The bar was never attended we had to go looking for staff to be served, cups were dirty. I really cannot say anything nice

"Very let down!!"

User 27/08/2017

We have stayed in Best Western hotels in past so booked in here thinking this was a safe bet but was very disappointed. The lift wasn't working so tje receptionist gave our room (which was on the first floor) to a couple in front of us as they didnt want to do the stairs then when we was told our room had changed to a higher floor i asked if she had just given it to the couple in front and she said yes, i thought this was rude we was there she could of asked us. The room was more than basic broken tiles on the walls and floor in the bathroom, a tiny step to get into the bathroom which was tiles so watch your toes. The headboard was a plastic board with a picture on so banged our heads more than a few times no cushion in it. Small tv and the bed folded in the middle so when you got into it you rolled. We went looking for the tv in the bar fir tje football but sadly no tv and no staff, twice we walked into the bar (should of been open) but no staff even though the receptionist watched us walk in. Nice sea view but the windows were so dirty!! The restaurant was lovely and staff lovely the food was great and at a good price. We paid £240 for two nights no breakfast included, along the road you could get bed and breakfast for £50 pppn and im sure the room would if been the same if not nicer. Best Western hotels have always had something about them but this has well and truly put me off.

"Surprised "

sandra M, Kendal, United Kingdom 23/08/2017

We were very happily surprised first time staying at this particular BW. The reception staff very friendly and really helpful on check in even took us to our room and explained main points regarding meals. Very impressed. We were in the limited mobility room which was stunning. Huge bed huge room and bathroom with rain shower and wet room was stunning beautifully designed. Had a mobile style phone which you could use to make local calls and check out lots of info. Usb plugs on walls not many hotels have this. Tv excellent and large. Bar and reception very well decorated and very up to Date cool furniture. We will definitely return. We have always used another hotel locally when in blackpool which is nowhere near standard of this hotel. I can only recommend the room we were in but rest of hotel highly recommend. Price was also better than the 3 star hotels.

"nice, clean and comfortable"

graham s, Croydon, United Kingdom 19/08/2017

stayed for a couple of nights, did a late booking , got a room facing the sea, so a nice view. The room was a single was offered an upgrade but didn't take it, the room was small but had everything I needed, nice shower, nice and clean and comfy bed. The breakfast was good,a nice selection of food. Parking out the front is only free if you book direct , otherwise £5 per day, 5 minute walk to the town centre so nicely positioned. One of the better hotels I have stayed in Blackpool

"Very good hotel"

johnmagee46, South Shields, United Kingdom 17/08/2017

We decided to go to Blackpool at the las minute on Sunday the 13th August,we were allocated the owners room right at the front great views.can only say that nothing was any bother to anyone of the staff,special mention to the restaurant staff,definitely would rebook thank you all

"Decent for Blackpool"

Scots2011, Perth 16/08/2017

I stayed one night. Room was clean. Handy internet access. Shower was very temperamental and turned very hot without any warning - not great for kids or elderly. Service was OK but could do better. Never tried any food - cant comment.

"Makes Fawlty Towers look organised"

Mick F, Huddersfield, United Kingdom 15/08/2017

Hotel building and room fine but woeful service and staffing levels with members of staff believing it was more important to answer the telephone at 10:30pm than serve customers queuing in the bar. Only 2 on with "the other one making sandwiches". The level of service offered does not go anywhere near to match the prices they charge!

"Great Hotel"

karenrR1043PL, Warrington, United Kingdom 15/08/2017

Based in a nice quiet location opposite the sea, with a tram stop nearby, which is ideal for exploring if you don't want to travel too far on foot. The hotel has recently been renovated, its clean and welcoming. The rooms are nice and clean aswell, and the staff are friendly and welcoming. We had breakfast whilst we stayed as an afterthought, it was £8.50 pp and well worth it, such good quality, lots to choose from and always kept topped up. The bar is reasonably priced for a hotel, and the seating area comfortable. I really can't faul this hotel, we always stop here every visit

"Good 4 night stay great location"

misspiggyWalsall, Walsall 14/08/2017

Booked 4 nights early August for an event at the winter gardens. Had a room with sea view, perfect. Comfortable bed nice room, bathroom a bit small lucky so are we! Didn't book breakfast , bar reasonable for a hotel, had Sunday lunch, good price £10.95 for 2 courses, but a little disappointed, roast potatoes over seasoned and no mash. Meat a little dry, was ok. Good location nice and quiet. Only moan is paying £5 a night to park. Would stay again.

"Two day break"

thegreatbm2016, Liverpool, United Kingdom 09/08/2017

Visited for a mid week break and found the hotel to be very good. Check in was good and we were shown to some seats while we waited for our turn. The hotel is very modern in decor and has a large bar with plenty of seating plus other seating areas and a balcony with an excellent sea view. The staff were excellent and acted promptly when anything was asked of them. The rooms were quite nice and good for a short break. The shower had excellent pressure but the controls were confusing. We didn't eat in the hotel as we were out at meal times. What we saw regarding meals and bar snacks seemed good value. Car parking was good if possibly a bit limited in busy periods. Check in early to guarantee your space. The Tram stops in front of the hotel.

"Lovely stay again. "

Weeji, Moffat, United Kingdom 09/08/2017

We stayed here twice before and enjoyed it. So as part of my husbands birthday celebrations we decided a couple of days away here would fit the bill. The hotels been done up and there's a new look about the place. Public areas have lovely comfy seating and the bar is so relaxing. We ate in the restaurant for an evening meal and the food was lovely along with the view out to sea it makes for a lovely dining experience. Our bedroom had a sea view with two comfy chairs in the window to enjoy it. There was the usual tea and coffee facilities, hairdryer and lovely thick towels. Only blip here is the step to the bathroom. We did forget it a couple of times but no harm done. The staff are very good from the lovely French lady on reception to the waiters in the dining room. Good old fashioned pleasant helpful service. All in all a lovely wee break.

"Lovely hotel and very friendly staff"

Natypop121, Swansea County, United Kingdom 09/08/2017

My husband and I had a wonderful trip to Blackpool, made better by staying in this hotel. We had a spacious room, very clean and tidy. Plenty of tea and coffee and plenty of milk, A bonus in my book! There was quite a few charging plugs which is great if you've only got the wire, a hotel that caters for it's guests that's for sure! The breakfast was epic, food cooked to perfection and with more than enough food to go around. There was a lift so great for disabled guests and familieswith prams.There is a charge for the car park but it doesn't break the bank. The decor is fab, clean and modern. The staff are so polite and friendly, we really enjoyed our stay. The only downside is the bathroom was a bit dated and the bed was a little to sort for my liking but that's just me. I haven't got a bad word to say about it.

"Better than expected."

katelinmay, Birmingham, United Kingdom 02/08/2017

My boyfriend took me here for the weekend 9for my birthday back in may and I forgot to do a review so here it is. Coming to Blackpool I heard and had seen a lot of bad hotels and I was quite nervous stopping here seeing all the bad hotels and b&b's but honestly pulling up to here it was very nice. It was a 15 minute walk from about everything really which was nice because it was quite at the night however you could walk towards all the night life. The room was massive and the bathroom was better than expected. Had a nice view out to the sea and honestly the staff at reception were very nice. I would say one of the best places to stay in blackpool!!! Would highlight recommend this for a short break for couples and for family's. I will be returning.

"Great for a short stay."

User 27/07/2017

Stayed in the hotel for a few days during a short stay with the family in Blackpool. Staff at reception were both very helpful and very pleasant from start to finish. Doing their best to cater to any of our needs. Food in the restaurant was great and the bar was also very nice. The rooms were satisfactory with the only issue being the lack of a view and the small step into the bathroom. Not a hotel I would reccomend if you are unable or wheelchair-bound due to the lengthy trip from the lift to some rooms and the presence of steps in certain corridoors. Again not an issue personally however I could see it causing issues for others. All in all it was a very pleasant stay and any complaints listed are very minor and did not detract from our stay. Would definitely stay here again. Everything you expect from a 3* hotel and more.

"Some good, some bad"

User 26/07/2017

Good points - staff were very friendly and the room and hotel in general were very clean and well maintained. Negatives - when booking online was advised there is plenty of parking - there isn't. The room I was given was like Harry Potter's cupboard under the stairs and was roasting hot. It was OK for a single night, but I wouldn't want to stay too long.

"Small roasting hot room"

Ray B, Glasgow, United Kingdom 23/07/2017

Stayed here last weekend for a night Staff were very helpful and friendly. Room was pretty small and ridiculously hot through the night even with the window open. Maybe ideal in Winter but not the best for a heatwave in July!


User 22/07/2017

Booked in here Tues 18th July after a terrible 1 night stay at another hotel. This is like a 5 STAR hotel, great staff, brilliant food, rooms immaculate. Special mention to Andy ( manager ), Marc and Danny, they know the reason why.

"Not the best "

MonkeyMagic1304, Brighton, United Kingdom 20/07/2017

Was charged £5 for overnight parking because I used and not direct, noisy and bathroom was dirty on arrival, manager(?) dis-interested and no atmosphere (or customers) in bar or restaurant.

"Seafront views & great service"

katematthews3, Manchester, United Kingdom 20/07/2017

-great complimentary additions -beautiful views facing the sea -ideal location -modern and good quality fixtures There's some really bad hotels in Blackpool and this is not one of them. I would recommend visiting here!

"Sea front hotel "

Joanne J, Sheffield, United Kingdom 19/07/2017

The Best Western Carlton Hotel is on the sea front at the north shore of Blackpool. Approximately 20 minutes walk from Blackpool North Station. We had a sea view room. It definitely delivers on that. The room we had was small but clean and had everything we needed. Tea and coffee. There are minor issues that probably don't matter to most. These for me were: No power socket at the bedside (I use my phone as an alarm click but it needed to be charged up. The bath is quite high to climb in. A less agile person would struggle to climb in. There is shampoo but no conditioner. As I said minor issues but it wouldn't put me off and I would stay again. Breakfast was ok. The toast machine like many hotels is inadequate. It takes two rotations of your bread to be toasted and it's a bit crowded there as the tea and coffee is also there. Maybe worth a rethink on the layout of that. One thing I did see in the room that I haven't seen anywhere else was an android device that I could have taken out and about with me to make calls and text though we didn't use it I thought it was a nice touch. Overall i would have rated it a 5 but as there were minor issues I rated the hotel a 4.

"5* apart from room"

pikemadin, Sheffield, United Kingdom 16/07/2017

Staff 5*. Cleanliness 5*. Food 5*. Room 3* Short weekend break in July Staff very friendly and very helpful, cleanliness spotless, food nice Stayed in Superior double room with sea view But sea view only through 2side facing windows also room had no spare sockets to charge anything or use any other electric stuff. Would say room is just big enough to class as double room but not Superior. Overall good stay staff and cleanliness make up for short falls in room

"Nice Hotel In Good Area"

User 09/07/2017

Blackpool is quite seedy with some really bad hotels and rough areas. This BW Carlton is right on the seafront, in a good area and opposite a tram stop. I had a single room, which was a reasonable size at the back of the hotel. This meant I did not have a sea view but it was very quiet. Full marks to Housekeeping! The room was spotless and well serviced every day. The Front Desk staff were very helpful and nothing was too much trouble. The restaurant has a reasonably priced dinner menu, but shuts early so don't expect to dine late here. Again, the staff were excellent. The only criticism is the breakfast. It was OK for the money, but the selection of food was very unimaginative. This hotel is a recommended place to stay in a town where it would be very easy to make a bad choice.

"Great view!"

User 09/07/2017

We stayed her for 2 nights. We booked a family room with Seaview and breakfast. We found the room spacious, clean and perfect for our requirements. The staff were helpful and friendly and the location was perfect for us as very close by to the tram stop. This hotel also offers free parking. The buffet breakfast was delicious with lots of variety. The only thing I wasn't keen on was there were a few steps between the lift and our room, which was a hassle with pushchairs. We enjoyed our stay here and would definitely stay here again.

"Good & will return!"

Rachelle E, Leeds, United Kingdom 04/07/2017

Stayed here with my Mum in late September for a 1 night mini break. The location was perfect for us, you're just close enough to feel like you are in Blackpool, but far enough away from the hussle & bussle to not feel too wrapped up in it all. The hotel is seafront, so I should assume, if you ask for a view, you get one, however, we were to the side of the hotel, but this was not a problem! We could see on arrival, the hotel was being refurbished, however, this did not stop the staff being attentive & polite & were very helpful at reception. We were shown to our twin room & after attempting to settle in, we rang down to reception to get a cleaner in to change the bedding, which did have a stain on it & one of the wheels had come off the base of the bed, making it unstable/uneven, but within 5 minutes, they had send someone up to sort it out & were very apologetic. There was also some stale crisps on the floor which they had to clean when they came to change the bedding. The twin room was a good enough size for a 1 night stay. There was a TV, hairdryer & tea/coffee making facilities. There was, however, a strange smell in the bathroom & the shower curtain was old & really did need to be replaced. The room got very cold in the late afternoon & I rang down to reception 3 times to request whether we could have any heating in our room. On the 4th time of asking & after waiting well over an hr for any kind of response to our heating query, the hotel manager brought us a portable heater for our room, which, by this time, we were incredibly grateful for! Everything else about our stay was great, to be honest & this is the reason we have actually booked to come back, around the same time this yr but this time, as it is for an occasion, I will be requesting a sea view, I think! Though, yes, the hotel did have its problems, I am happy to put this down to the refurbishment of the hotel being undertaken, whilst still open, which I can assume is no easy task! We are very much looking forward to coming back & seeing the work that has been done since our last visit!

"Great sea views "

monkey2009Cheshire, cheshire 03/07/2017

Stayed here's for one night, the bird are stunning especially in the executive rooms, they have very friendly staff, a great bar and restaurant. There is a £5 charge to park the car but it was worth it. It's located close to funny girls and is in a quiet area but walking distance to the pubs and entertainment.

"Review "

User 02/07/2017

Myself and my Fiancèe stayed here this weekend for a wedding. We thought everything was great. The staff was very friendly and helpful, the breakfast was lovely and if there was a downside we would say the bathroom was abit too small for the two of us. Overall a really good place to stay and would recommend!

"Worst hotel EVER!!!"

kellyanne_miller, Stafford, United Kingdom 02/07/2017

Arrived for 1 night stay with my husband and 8 month baby. Worst mistake ever in the hotel about 6 minutes in total and asked for a different room. Got a disabled access room on ground floor when we had already payed extra for a sea view room! Situated next to the bar toilets, and noisy backstreet road (with a baby) staff are not interested, unhelpful and never smile. There isn't even a phone in the room to contact reception. The lady who's on night shift nearly took my head off when asking for the "free wifi" code. Please don't make the mistake I have with this place. Worst experience ever! I wouldn't stay here if it was for free!

"Stumbled across this little gem..."

micnor50, Saltash, United Kingdom 30/06/2017

Whilst on a 5 day break to Blackpool we stumbled across this hotel early one morning. Given the coffee bar opposite stated residents only, we called in to the Carlton. As you enter you have the smell of newly fitted carpets tickling your nostrils, making your way through to the lounge and you have the warming waft of people enjoying their breakfast. We sat and asked for a coffee... No problem, within minutes our waitress had our coffees on the table. During our visit someone was putting finishing touches to the paintwork in the lounge and the external areas were being refurbished. Although a limited experience, would have much rather stayed at this hotel if given the choice...

"Three day break !"

scottiepete, Scotland 29/06/2017

Hotel under renovation ,but my did not spoil our stay .Room bright recently painted modern style ,bed comfartable could not fault room ,sea view , bathroom door needing ajusting but presume that's in hand . We went for half board food ok nice selection ,the fish cake was delicious ,as was the cheese cake ,the main curry was good ,chicken bit overdone but eatable . Wine deal was good ,buy two large glasses keep the bottle ! For £12.50 ish .lager selection not to my taste but settled in the bud light ! In all nice Hotel could not give it a bad report and I'm sure once te renovations are complete it will be excellent !

"Lovely food"

kirean M, London 28/06/2017

I really like this hotel even though we didnt have the sea view but I am very surpised... i never been to a hotel as lovely as this.. I stayed here couple of nights and its were superb... I definetly will come back and recomment this hotel for friends and family... good service and friendly staff...

"two night stay"

Jeff M, Wigan, United Kingdom 28/06/2017

I have just returned home having stayed at this hotel for two nights with wife and mum and dad for our 25th wedding anniversary, we stayed in the double executive suites with sea view (210-211) and found All the staff to be very friendly helpful with no exceptions, the rooms were very clean nicely decorated will all you could need for the perfect stay. the food breakfast/tea was 5 star. Next time we are able to book a few days away this is were we will be booking.

"Lovely Hotel and super food"

User 27/06/2017

stayed for 2 nights on sunday an Mon. New refurb is stunning and the room was exceptional. You must try the evening meal as it is simply great. Breakfast is amongst the best I have had in hotels. I think the Carlton is small enough to be friendly but because its Best Western you enjoy pure quality.

Ashleyags, General Manager at Best Western Carlton Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your feedback with everyone following your recent stay at the BEST WESTERN Carlton Hotel, Blackpool. I am delighted to read that from your arrival through to your departure that your stay with us was fantastic. It was our pleasure to be able to look after you. We are so pleased that you enjoyed everything about your stay and my team and I truly do look forward to having the pleasure of welcoming you back to the hotel again when you next plan a stay in the town. Kind Regards, Ash Gaur

"Close to perfect!"


Room 100 Superior suite No Sea View but a be perfect room. Spotlessly Clean, TV Wifi Bluetooth speaker tea&scoffer facilities. Super storage areas . On Suite "outstanding" Nice to see well catered for disabled with a fabulous wet room. Beautiful views from the restaurant and lounge area. Comfortable seating throughout. Very nice bar area. Staff were very helpful pleasant and friendly in every department. We would personally request this room and hotel before booking anywhere in Blackpool in the future. A*****

"Base for meeting at Winter Gardens"

Vics53, Burnley, United Kingdom 21/06/2017

The hotel is looking in great shape now that most of the building work has been completed with excellent rooms, facilities and wi-fi. It will look better when building works are finally completed.The breakfast was good and rooms excellent.

"One night stay "

User 20/06/2017

Stayed at Best Western Carlton hotel Monday night. Got a cheap rate on The room was nicely decorated and the staff were pleasant. Didn't have breakfast so can't comment on that. Came back after a couple of drinks round town and finished with a few in the hotel bar. Prices were as you would expect in a hotel. The only comment I will say is that someone decided to empty what sounded like a bottle bin around 6am and when it's hot weather and you've got your windows open it was a welcome awakening. Other than that throughly enjoyable. The added bonus of car parking is always a bonus. We would definitely book again

"A little rough at the edges"

WeeLuv2Travel2, Pennsylvania 19/06/2017

Car park was pretty tight as there were renovations in progress. Reception area was in the renovation zone so checkin was a little odd. Room was a good size but a litttle jaded. Dinner in the bar was also a challenge but finally worked out.

"Cheap and Sweet"

Kaz D, London, United Kingdom 18/06/2017

We got a cheap deal for this hotel. Soon realised why, builders in and around the hotel still repairing rooms and the main terrace before high season. The hotel was very empty, and our room was too small. The bathroom was a joke! it was so small, that our backs would be touching the bathroom door whilst brushing our teeth. We had such a tiny window with a sea view. The hotel staff were all very polite, and a special thanks to Andy who was on the ball with us in the morning. Very disappointed with the room.

"Excellent Saturday Stay"

jsav1969, Blackpool, United Kingdom 15/06/2017

Firstly I have a lovely clean room on the first floor which accommodated all my needs it was cleaned to a very high standard which had already made my night a good one. We had dinner of the Table De Hoit menu I had garlic mushrooms followed by the chicken tikka which was excellent and my partner had fish and chips followed by and Eton mess which was all delicious and great value and 11.99 for 2 courses Definitely going to be coming back!!!

"Very pleased "

bri2014, Manchester, United Kingdom 12/06/2017

Arrived sat for one night but ended up staying for two,the staff was lovely and very pleasant,the room was very comfortable and clean but the shower had a mind of its own,the 3 course meal they have on offer was lovely you can't go wrong with it,will definitely go back,ps the car park was free

"Great weekend break"

User 11/06/2017

Had a fabulous 2 night stay. The hotel was lovely, modern and very clean. Public areas are especially good. Food was delicious. Lovely breakfast and 3 course evening meal, which was very good value for money. All staff were very professional and friendly. Would definitely go back.

"Awful "

User 09/06/2017

This report is in no way a reflection on the hotel staff, who were excellent. I arrived at the Carlton t about 20 30 hrs to find the restaurant was closed. I booked in. Then went up to my room. What a joke. Small cramped and dated. The bathroom was like a coffin!!! Seriously. It was just as wide as a shower tray. If you were carrying a bit of extra weight getting stuck on the bog would be a serious threat. The view through the window was the fire escape. I was in n this hotel for one night. It was late when I arrived and I couldn't be bothered. Any other night I would have asked for a room change. How they can charge £74 for this box is beyond me. Stay away from room 222 if you are claustrophobic. Best western you should be ashamed

"Very clean. Great location on the seafront. Tram opposite to catch to attractions. Staff friendly."

K7949LFbarbarak, Nottingham, United Kingdom 01/06/2017

Very clean. Friendly staff. Great location. Tram stop opposite to catch to attractions. Food very good.Only one small problem that the room door was hard to open and close and the single bed was in the way. But everything else was perfect.

"Disappointing! "

User 31/05/2017

I've never left a bad review anywhere but I was incredibly disappointed with our stay at The 'Best' (arguable) Western Carlton Hotel. We'd paid a lot of money for our stay during the May Bank Holiday, which you don't mind doing if quality is high but unfortunately it was far from that at this hotel. Despite what's advertised, the parking (which is very limited) is NOT free and the hotel try to charge £5 per night. The rooms are very basic and are lacking in facilities too. The shower has a mind of its own and I was very nearly scolded. You can hear EVERYTHING (and I mean everything) that the guests are doing in neighbouring rooms - which unfortunately meant we were disturbed four times in the night by a couple having a fight in the room next door. This is not the hotel's fault at all, they couldn't have prevented this from happening. But when we called the Reception (after half an hour of listening to it!) the Receptionist was very rude and we were basically told "There's nothing I can do!" Peace is something we didn't get at all during this stay. There was a rave going on over the road at the North Pier. This was all day and night for both nights of our stay. It was truly horrific. We could hear banging and the music constantly. Disappointing that we were still charged nearly £300 for our stay despite this. Breakfast was very chaotic, they had ran out of most items on the hot buffet because staff were not organised in checking and ordering more food to be prepared in the kitchen. The tables were dirty and uncleared too! To top off our stay, we had got up early to leave on the morning of our departure to try and beat the Bank Holiday traffic only to find that our car had been blocked in! Turns out, it was a very 'thoughtful' receptionist that had done this. Our stay here was truly awful. t's with a heavy heart I've had to post this review but I've never experienced anything like it before in my life! I wouldn't stay here again if you paid me!

"The night was spoiled, but not the hotel's fault"

carlwgnuk, Wigan, United Kingdom 28/05/2017

The staff are friendly, the bar area is great and the food is fine. The bathroom was really big and tidy, the bed was comfortable and all facilities within it fine. Only complaint was the heat, it has been a hot weekend and in this room id have loved air conditioning but it is an old hotel so I doubt many have it. I ended up near some people who sounded like they were trying to smash the door down and using obscene language at around 02.00 to 03.00. The hotel have dealt with it now, suppose you can never guarantee who stays will be respectful to other guests.

"Overnight stay"

User 27/05/2017

AllI can say about this hotel was it is ok. Our room was clean, but absolutely tiny with hardly room to move round the bed. The window looked out on to a cigarette end strewn roof, which was not nice. The breakfast was ok,although they took ages to deliver our tea , and then only after we asked twice. On a return visit to Southport we would not book there

"Parking (or lack of it)"

User 21/05/2017

My girlfriend and I were booked into the Carlton for a night out in Blackpool. When I arrived there were no parking spaces available and car/s hogging two places. We had to dismantle a barrier put in place by contractors who were building decking in front of the hotel ( on an area previously allocated for parking!!!! We booked in only to be told we had to pay £5/car fees??? Doesnt the website say free parking??? Comfy bed, but room was like a sauna.

"Roasting hot and uncomfortable bed"

bobberlicious, Widnes, United Kingdom 18/05/2017

We checked in and the room was roasting hot! We opened the windows 1 inch each as that's all it allowed then left for the whole day and went back at 10pm. Bearing in mind it was 14 degrees outside and cloudy and not at all a hot day, we arrived back and it was still way too hot! We had to sleep naked with the windows open all night, so as our room was at the back on a busy road we slept 2 hours each with all the noise. But the worst thing was the bed! It was only a double a bed so very small for 2 grown adults in the first place, but the mattress was that bad that it rolled down into the middle! So both of us rolled into the middle so had absolutely no space each! Every time I nearly nodded off either a big lorry went past or I fell backwards into the middle of the bed. I slept 2 hours in total! It was that bad of a sleep that at 3am I didn't know weather or not to drive home or make a bed up on the floor away from the awful mattress! Can't believe I even paid a penny to sleep in that room! Upon checkout the lady asked if we had a nice night, she didn't look very bothered when I told her my issues and all she said was.... "oh well never mind and goodbye!" And that was it!!! No offer of a reduction or to put it in writing or to speak to a manager or anything! She didn't look at all surprised in what I told her so we just left exhausted and drove back home. Never again will we stay in this hotel!

"Sunny Blackpool"

User 10/05/2017

Booked day before travelling. Reception staff welcoming and checked me in quickly and efficiently. Booked a double room BB. Room very small but was fine as I was travelling alone. Double bed was against wall so if 2nd person had been staying they'd have been sleeping against wall. Bathroom functional but no shelving for makeup, electric toothbrush etc. I'm not a great sleeper but had best sleep in comfy bed. Breakfast was buffet. Cooked breakfast was delicious. I didn't eat dinner in hotel but if food then was as nice as breakfast was and very reasonable priced with 2 and 3 course options, I'm sure I'd be happy enough. I'll definitely stay again.

"Great location but add ons trifle annoying "

PamelaW14, Brisbane, Australia 09/05/2017

We got offered an upgrade to a Seaview which we took For ten pounds however the view was not worth it as the window was small and view was only if you sat in chair . Was under impression parking was free however charged 5 pound to park at front of hotel in an unsecured park ! Hotel front closes at 11pm and as. I reception 24hrs you need to buz the night clerk . Lack of information in room on what Blackpool had to offer tourists which seemed strange Room was very hot and when you opened small window for air the noise of the road invaded room.

"Nice little refurb"

Chris D, Sheffield, United Kingdom 06/05/2017

Having stayed here before I can see that a lot of improvement has been made to this hotel in thw last 2 years. The bar and restaurant have been refurbished to a high standard and it looks really clean, bright and modern. Room was ok, a little small for a double but it was ok as I only stayed one night. My only complaint was that the view was looking over a dirty fire escape at the back and had no natural sunlight coming in. All in all though it is a nice little hotel with good staff.

"All good"

c0ffeequeen, scotland uk 03/05/2017

Very efficient welcome, Room was clean and had a full size single bed for a teenage son, Bathroom was large and had shower over bath, beds were comfortable and checkout was quick and courteous. Car park was free and breach is across the road. Being a little further away from the centre meant it was quiet too. Overall it was all good.

"Wedding Visit "

User 02/05/2017

We booked a hotel in close proximity to Tiffany's where we were celebrating a family wedding. We were really happy with the location and the overall aesthetics of the hotel. Some refurbishment work was taking place within the hotel but it wasn't destructive to the stay. They had good prompts to locate you about and the staff were really friendly and polite. Always a bug bear that you get charged £5 a day for parking but it's a Blackpool practice that all hotels seem to do. I'd rather they hid the costs within the stay. We were offered a sea view for £10 which we agreed to. We found it amusing that the glass was blown so condensation restricted the view. That's our typical luck but if I can offer advise, don't pay the extra charge, it simply isn't worth the money. Breakfast was nice, help yourself buffet and option to sit where you like, for no extra charge, we took a window seat. I would recommend this hotel. It seems nicely presented, old fashioned but clean and presentable. It certainly ticked the boxes for our requirements and the colourful Blackpool picture behind our bed was a nice touch. The staff are so nice that 3 stars doesn't seem fair but the Seaview charge for a room with a view of condensation is the reason I've marked lower than my average. Stay here, it's s nice place to be.

"Holiday Break"

Jockjuan, Glasgow, United Kingdom 01/05/2017

Brilliant place, very friendly staff, room was great, breakfast 100%, 2 min walk to all shops, will deff be booking again! Trams outside the door, nice and quiet at night, the hotel is quite dear ££££ but I thought it was good for the price. The Tower is about 15 min walk or tram takes about 2mins, all in all the hotel is nice and clean, friendly staff all you want from a break.

"meet up with family"

janbain, Durham, United Kingdom 30/04/2017

needed somewhere to sit and have something to eat and drink. in a relaxing feel good the best western, welcomed us with a happy smile, even though we would only be staying for the day ,the food we got was fresh and tasty and the services was good

"one of the best"

hollandmartyn, Doncaster, United Kingdom 30/04/2017

This was a fantastic hotel, I was well looked after nothing was too much trouble. Booked through Superbreaks UK and got a 2 night stay with bed and breakfast and dinner on my first night for only £94. The hotel was only 5 to 10 min walk from the railway station and located on the sea front. My room was nice and warm and was cleaned to a high standard, Would thoroughly recommend this hotel and would look to stay there again myself if I could get the same deal as I know if you book direct from the best western it can be a lot more expensive, Overall 10 out of 10 for this hotel

"Pigeon weekend 2017"

Moominmammame, Durham 27/04/2017

Lovely hotel, friendly staff, however the hotel needs updating in some areas. Rooms are different sizes so if wanting more space ask for a larger room on booking. We visited with friends and they paid the same as us for a sea view executive and our room was much more roomy. Their room also had a series of steps as it was on two levels. Staff were helpful and as a goodwill gesture the manager gave us a bottle of wine with our evening meal. The food in the restaurant was of a good standard and the waiter was extremely attentive to our needs. The overall price of the weekend for full board was a little overpriced but this was our only gripe. We would return in the future.

"Lovely hotel"

June W, barnsley 25/04/2017

The hotel has had a recent upgrade and is very spacious and light. We were offered an upgrade and had a room on the ground floor which had just been renovated. I was very impressed, the bed was very spacious and extremely comfortable. The room was a good size and the wet room was excellent, stayed 2 nights & had a change of towels on the second day. The staff are friendly and helpful and the hotel is a 5 minute walk from town center. We used the restaurant for breakfast which was buffet style and very satisfactory. Would recommend and book again

"Value for Money, Friendly Service"

User 23/04/2017

2 night stay bed and breakfast in a single room overlooking the rear of the hotel. Very spacious clean and modern bedroom, spacious and clean but dated bathroom. All public areas of the hotel recently refurbished to a high standard and modern design. Decent buffet style breakfast served in the restaurant enjoying unobstructed sea view. Fast free Wi-Fi with no loss of signal strength in the bedroom. No problem obtaining a space in the adjoining hotel car park. Overall the hotel delivered a relaxing stay at a reasonable price.

Ashleyags, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, I would just like to take the time to thank you for your feedback regarding your recent stay with us at the BEST WESTERN Carlton Hotel Blackpool. We work hard to ensure our guests receive the best possible experience and I'm glad to see the hard work is paying off. Should you have any queries or wish to book again please don't hesitate to contact myself directly or one of my colleagues at the hotel who will be more than happy to help! Kind Regards, Ash Gaur

"Lovely "

sueb73, Ellesmere Port, United Kingdom 16/04/2017

They have had a recent upgrade of the hotel, it's very well presented and clean, some of the rooms are still very small, but useable. Frustrating that we are unable to book the family room, it's constantly booked up!! Wi go back

Ashleyags, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, I would just like to take the time to thank you for your feedback regarding your recent stay with us at the BEST WESTERN Carlton Hotel Blackpool. We work hard to ensure our guests receive the best possible experience and I'm glad to see the hard work is paying off. Should you have any queries or wish to book again please don't hesitate to contact myself directly or one of my colleagues at the hotel who will be more than happy to help! Kind Regards, Ash Gaur


Avreel, Birmingham, United Kingdom 16/04/2017

Probably one of the worst hotels I have stayed in....the only reason it got 2 stars was its location and it's wonderful friendly reception staff. The first room we were allocated on arrival was on 2 floor and when we walked into it we were meet with musky smell and a room that was dirty. The view from the window (which was promenade room) was non existent simple because the windows were filthy. The wall paper was patched in places the bathroom was outdated with damp on ceiling and there were marks on curtain which looked liked dried in blood. Generally too many faults to mention. Asked to be moved and reception sorted this out straight away and we were put into "newly refurbished" room. This room was better but still not newly done up. All in all will never stay in this place they have the check to charge £120 a night for this dump is a joke

"Great Stay"

Sheila H, Newcastle upon Tyne, United Kingdom 13/04/2017

I spent last night at the Carlton as an overnight stay being in Blackpool for work purposes. I had a lovely room with a sea view which was light and airy not dark and badly lit are as a lot of hotels these days. Andy and his team go out of their way to make you feel welcome and nothing is too much bother for them to attend to no matter how small it may be, I forgot my toothpaste and a quick call to reception soon remedied that small problem. Breakfast was really good and what a pleasure sitting eating while looking out at the sea and sand in the sunshine. They won Best Western Hotel award this year among many others and well deserved. I know where I will be staying when working in Blackpool in the future.

"one night stay in blackpool"

John S, Macclesfield, England, United Kingdom 11/04/2017

we had booked to see remembering fred at the opera house on the friday.we wanted a hotel away from the hustle and bustle of the nightlife.this hotel was ideal for that purpose,being past the north pier.there was a tram stop oposite the hotel.the hotel was clean and comfortable with friendly staff.the room was adequate and clean.the only problem was the small step up to the bathroom.every time you went into the bathroom you either tripped or stubbed your toe.we were warned about this step by reception and there was a small notice on the door.we thougt that some hi-viz tape on the floor would be a better idea.the bathroom itself was spotless and well equiped with toileteries and towels.breakfast was very good with as much as you wanted to eat.

"Good stay"

alzybear1, Neath Port Talbot, United Kingdom 08/04/2017

Good check in really freindly staff room ok bit on small side but clean windows need changing ,quiet nights sleep and excellent breakfast would stay again cheers close to tower and other pubs and restaurants and good car parking for five pound a night all in all worth 90 pound

"Not great for the money"

User 08/04/2017

We stayed for one night here to celebrate our wedding anniversary. The room was clean but very small. The staff were very friendly but seemed very rushed. We were charged extra because we had our car in the car park which seemed ridiculous, especially as the room wasn't cheap! All in all I'd say average and not great value for money. We have had much better experiences for the same price. Great night out in Blackpool though!!

"Great Hotel"

Carol L, Ditchling, United Kingdom 03/04/2017

Stayed from Friday to Monday. Very happy with this hotel. Lovely position on the seafront. A little out of centre but within walking distance. Staff friendly and helpful. Public areas very good, bar, reception area and restaurant were modern and bright. Room and bathroom were nice and very clean. Only small negative was that bathroom was a bit dated. Would definitely recommend this hotel.

"Fantastic value"

Patricia S, Derby, United Kingdom 03/04/2017

Booked this hotel for a short break good value for money very clean very friendly and helpful staff our room had been refurbished on the sea front excellent comfy beds lovely towels although our shower room was dated very clean (hotel is being updated and presume the shower rooms will be next on the list) would book again breakfast choice excellent the free parking a bonus - tram and bus stops directly opposite or a short walk 10 minutes to the Tower

"Ballroom /Latin championships weekend "

User 23/11/2016

Hotel ideally placed on Sea front. Lovely views while eating excellent breakfast or evening meal. Food enjoyable and good quality. Hotel clean with single, double and family rooms but the ones I saw were all small with same size hanging space in each room, open bedside table with shelf. Only one drawer for hairdryer. Very little floor space for sitting watching TV in room . In shower room/bathroom the sink was tiny in single room, no towel rail in mine. Hardly anywhere to place toiletries in either rooms. Bed mattress OK but old bases. Small quilt. Two bodies under it, no overhang down side. Overall quite basic for a 3 star hotel. Championships were fantastic though!

"2 night stay"

greatholsDevonUK, Devon UK 22/11/2016

This hotel is handy for the town yet just far enough away to get some peace! Free easy onsite parking is also a real plus. We arrived and were greeted by friendly staff who checked us in swiftly. Our room was of a good size with comfortable bed and well equipped bathroom. Breakfast was very good and the staff were friendly. We had dinner one night which wasn't great. There seemed to be very few staff and we waited for a long time to be served. I ordered the Fish and Chips main course which when presented looked and tasted like a birds eye fish portion. It wasn't event a whole fillet of fish but rather mashed up fish pieces. When we came to check out there were no staff anywhere to be found. after waiting 10 minutes we left our keycard and departed as our bill was pre paid. Despite the poor experience at dinner, this hotel offers very good value for money. It has a friendly team of staff and could just do with a few more staff to cater better to their guests

"Simple overnight stay."

Intrepidtraveller59, Birmingham 11/11/2016

I stayed overnight to see the illuminations and sights in Blackpool and this hotel was very reasonably priced, in a great location on the sea front, with free onsite parking and breakfast included in the rate. My single room was small but clean and well appointed with en suite shower. The public areas looked clean and contemporary and the carpet in my room looked new and up to date. Bed linen and towels were good quality and the bed was comfy. No view from the room, but that was not paid for or expected for just one night! Breakfast was good with all the usual offerings for a continental or hot breakfast. I found the staff delightful and helpful especially the lady who checked me in. It is not a glamorous hotel but it does what it says on the tin! Clean, simple and convenient. The Tower is a 10 minute walk away and the tram stop (Pleasant Street) is right outside. Tram tickets can be bought for a fiver and last 24 hours.....great if you run out of energy to walk! The staff at the Tourist Information Center gave helpful advice for the things I wanted to do and have tickets for some attractions more cheaply than at the attraction itself. Worth asking!

"Amazing Overnight Stay "

User 10/11/2016

The hotel is fabulous. Staff greeted me with a smile and were very helpful. The food in the restaurant was amazing, I had fish and chips and Eton mess. All staff are really friendly and helpful. The room itself was very high standard and comfortable. Had an amazing nights sleep and no disturbances during the night. I'd definitely recommend it and will definitely be back. Best hotel I've been to in Blackpool for a few years and I stay over at least 10 times a year.

"Could be better"

350Deborah_L, Manchester, United Kingdom 06/11/2016

Positives : Location, parking and food was nice. Negatives: Atmosphere, check in procedure was strange and our room was small and cold. It is a pity as this hotel could be really nice but the lack of atmosphere spoils it.


Carol G, lancashire, United Kingdom 06/11/2016

Room with sea view was excellent. The service in the lounge and bar was very poor, had to keep looking for staff. Wanted a bar snack but told not available because they were busy in the restaurant at lunch time.

Ashleyags, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you for your review. We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.Kind Regards, Ash Gaur

"Few days at the lights"

TinyNorfolk, norfolk 04/11/2016

We arrived around 4pm to a unhappy couple complaining there was no water despite being told it would be fixed an hour ago. More people came down to ask what was happening so it was clear the receptionist wasn't telling people as the booked in. I asked for 2 bottles of water to make a drink as we had travelled 8 hours. I was given 1. We had a drink and then went for a walk we returned late evening and had hot water but the room was still chilly. The room was clean but tiny. The furniture arrangements didn't help with moving around. The bathroom was the tiniest we hav ever seen I doubt large people would be able to use it. It was 311 at the back with views over fire escape. Breakfast was lovely and plentiful we managed to get a window set. The 2nd night we folded the curtains so they didn't cover the rad and placed a blanket across the bottom of door to block out the light from the hall way. We would stay there again as it was a short walk from the tower had parking but limited. The staff were very helpful.

Ashleyags, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards, Ash Gaur

"Not as good as it could be"

User 04/11/2016

Stayed here recently for 3 nights. The food here is very good. The room was small but ok, clean and fresh. However, the wardrobe had no doors - no means of closing, and there were no drawers whatsoever in the room. This meant that all clothes, underwear and personal items were on show all of the time. How weird; and of course all there for the chambermaids to see as well when they serviced the room. The first 2 nights we had to ask for the heating to be put on, once at 20.30 and once at 21.45. This was nothing to do with the boiler breakdown on the one day - these things happen and can be excused. But no heating when the weather outside was cold ?? Very poor, and lots of excuses why it wasn't on. Reading between the lines it seems that the management were trying to save money by putting on the heating (earlier when we weren't there) for an hour or so and then turning it off. When it was turned on it worked fine, and controllable from the room with a radiator thermostat. Upon checkout we weren't asked anything (everything OK, any problems, have you enjoyed your stay etc) which was also poor. However, the staff were polite and courteous during our stay.

Ashleyags, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, I'm so sorry that you were disappointed by your experience staying with us at the BEST WESTERN Carlton Hotel Blackpool, I appreciate the feedback and rest assured that we take all comments very seriously. Kind regards, Ash Gaur

"Nice Hotel Reasonable Value"

anthonyrO4066UW, Knighton, United Kingdom 03/11/2016

Ive stayed at this Hotel for at least two days every month for the last 3 years I've always found the staff curtious ,friendly and very helpfull. The Rooms are tastefully decorated smell clean and fresh ,everything works and the beds are very comfortable which always makes for a good nights sleep. Location is good ,on the sea front and only yards from the tram stop and within walking distance of the town. I've always been treated exceptionaly well by the people who staff this Hotel and I cannot fault them.There a wonderful team hence my repeated visits that I always look forward to.

Ashleyags, General Manager at BEST WESTERN Carlton Hotel, responded to this review
Dear Guest, Thank you for taking the time to write such positive feedback! We are so pleased that you enjoyed your stay with us. I have passed on your positive feedback on to the team. We are glad that you enjoyed so much of your stay here with us, and we would love to see you when you are back in Blackpool. Kind Regards Ash Gaur

"Never again "

JBIB12, Dumbarton, United Kingdom 02/11/2016

Myself and my daughter had two single rooms and although not told in advance the renovation works did not disturb us. The rooms were ok but neither of us could shower, my daughters ran ice cold and mine alternated ice cold to scalding hot (dangerous for small kids).

"This is for food only!!!"

sanmiguel76, Sunderland, United Kingdom 01/11/2016

First off did not stay here just ate in the hotel. Arrived around 7pm and were shown to a table within a few minutes. Waiter came over quickly and took drink orders, so far so good. There was a deal of two courses for £10.95 or three courses for i think £12.95. My wife opted for a starter and main, my son and i main and desert and my daughter ordered off the kids menu. And now it goes wrong. The starter and the kids meal came at the same time. Why? We hadn't asked, and had not been asked if we wanted this. It meant she sat bored as she'd finished hers. Stupid thing to do. Starter (garlic mushrooms) was ok. Kids meal chips and beans were warm at best. Chips were oven chips and not fresh. I tried one which was dreadful. Nuggets were ok. Main course were two steaks and a steak pie. 1 steak and the pie we wanted chips but were told no it had to be mash or boiled potatoes. Lucky escape after trying the chips. The steaks and steak pie there was more fat than meat. The pie crust was edible the mash cold. There is more steak in a greggs steak bake than here it was shocking and i left it. Also put me off having a desert as by now i just wanted to get out. The two steaks were both tough and hard to eat, the sauce was tasteless gloop. My son had chocolate fudge cake for desert which he said was nice. Spent 30 minutes trying to sort out the bill. Asked for the bill 3 times after it came we returned this 3 times as it was wrong. Drinks that should have been part of the kids meal were charged. The bill charged us for 3 course meals when nobody had one. It was a total disaster. The waitress got the manager to check who basically removed what he could to get the bill reduced and us out of there. Will never return here for food and it was so bad i doubt id eat in a best western again.

"Visit the illuminations 2 day visit 1 night stopover"

yvonnemb56, Middlesbrough, United Kingdom 30/10/2016

Booked my daughter grandson and myself to stay for the night lovely hotel can't check in till after 2 not many staff around stood at reception looking for a receptionist finally found one as it was 1 o clock we went back to car to put cases in and went out came back at tea time as my grandson is only 3 so we could put our cases in room which was nice I thought it was very expensive for what we paid and wasn't impressed breakfast was OK it must run on a skeleton of staff we paid Well over a hundred pounds for it and £60 would of been more than en instead of over double the price on checking out after waiting he the receptionist never asked if everything was OK or thanks if he had off would of told him we all have never slept on such hard beds never got hardly any sleep I'd of been more comfortable sleeping on a marble floor won't be going back

"Worst Western! "

Jobielok, County Durham, England 29/10/2016

the welcome at this hotel was probably the worst we have ever experienced, when trying to check in we were asked to take a seat in reception and eventually a member of staff came to see us, however, because there was construction working going on we couldn't really here what they were saying. Also we weren't advised at the time if booking that construction work was taking place. The Bar area was open but had builders in so not somewhere you'd want to relax. We asked for a wine menu and were told there wasn't one but the female member of staff did point to 2 bottles of Red and then mumbled to types of White, after choosing a Red she then offered us champagne flutes to drink it out of? The food was appalling and we all went back to the room with unfinished plates and sore stomachs. Our room was tiny not very practical for 3 people and the window was so filthy you couldn't see out of it. We had threadbare bath towels and chipped floor tiles in the bathroom and the room couldn't have been bigger than 1 x 2meters Our room had no running water and when we complained the staff didn't seem surprised when we told them our room number so obviously they were aware of this we couldn't get another room as there was one to accommodate all 3 of us. We were given a key to a single room 2 floors down from us so we could use the shower which wasn't ideal. The manager wasn't around at checkout to discuss compensation.

"Overpriced hotel"

Grant W, blackpool, United Kingdom 25/10/2016

Very over priced for facilities offered. Very under staffed. Beds are rock solid. Room was dirty. Best thing was the wifi speed. Breakfast was self service but average quality. 99% of guests are there for leisure so why start breakfast at 07:30 ? In evening only one member of staff covering bar/reception/restaurant


764steves, Manchester, United Kingdom 24/10/2016

brought 2 drinks 1 oj and lemonade 1 rum and coke (single) cost £9 plus only stopped for 1 no wonder place was dead and on what appeared to be a very busy weekend elsewhere best western? worst western methinks

"Okay I guess "

acambsboy33, Wisbech 23/10/2016

I got to say why i have only gave this hotel a mark out of 3 out of 5 food, staff, was fantastic can't say anything bad about them. But this is why I am very unhappy with hotel I booked a room that was fit for my bf who is disabled. I then find out 1 day before we are due to come and stay that in fact that they had not done this. I was told that the room that we was given would be okay for him. But what they do is put us in a small room that was tiny and no much room if they had told me months ago I would of booked somewhere else that was fit for us.


Jason P, Leeds, United Kingdom 23/10/2016

Went for the weekend Booked 6 rooms Our room was clean No view Breakfast was ok Didn't stay for entertainment Dinner was amazing Just a Shame the rooms were not to the same standard as the food Staff were helpful Hotel right on front Great position

"Definately wouldn't go back !"

daviediamond, Glenrothes, United Kingdom 22/10/2016

When we arrived at the hotel and went to book in, we were shown to a lounge and were told they'd be with us as soon as possible, but they had other people to book in first. We ended up waiting almost an hour and during that period asked if we could have tea and a beer but were told "Well that could take a bit of time" !! When we booked the hotel we asked for ground floor as we are both disabled, but they gave us a room on the second floor with no explanation, in fact they never even mentioned it. We did book a double room, but what we were given was a single room with a double bed in it. It was so small there wasn't even room for two bedside cabinets, as the double bed and ONE bedside cabinet was in fact the width of the room. This made life very difficult with our disabilities. Also, the plug in the hand basin was broken, and the toilet wouldn't flush properly. When we went downstairs for an evening meal, my wife looked at the menu and asked for a sirloin steak. On the menu, it stated that this came with onion rings, vegetables and boiled potatoes. My wife does not eat much, and asked if she could just have the steak with a few chips. She was told that she could only have chips as a side order and that would be £2.50 extra. I asked if that meant would she get a discount for the onion rings, vegetables and boiled potatoes that she WASN'T having, but was told it didn't work like that !!!! After a few choice words were exchanged, we both walked out and went elsewhere to eat. There really isn't much good that I can say about the place. The hotel was clean, and the staff were pleasant, but that did little to placate me after a 5 hour drive from Scotland, so were I to visit Blackpool again, I would give the Carlton Hotel a very wide berth !


Caroline d, Mold, United Kingdom 22/10/2016

Only stayed overnight, but the location to everything is brilliant, rooms very clean and got everything you need in them. Staff very helpful and friendly and the breakfast was to die for!!! Well done all!!!

"Room for improvement."

C6976PBandrewc, Sheffield, United Kingdom 21/10/2016

Was far from ok as no heating in room and no hot water in the morning, in fact no water from the hot tap at all .There was also a lack of any satisfactory response to the above complaints from reception. Bed was comfortable but our third floor room was in the attic and headroom was a problem.

"There isn't a fairly good option but customer service is excellent for guests."

User 20/10/2016

Booked this hotel through which gave me, what I thought was a very reasonable price for a three day Wednesday to Friday stay. In what they referred to as an executive room with breakfast. I wasn't initially impressed as after making the booking, our family had to attend a family funeral and neither or the hotel were particularly helpful with trying to rearrange the day. The hotel stuck fast to its booking policy and refused to change a date for us. This is understandable but future guests should be aware that, in this respect the hotel is not very helpful. The hotel itself is on the seafront with good views of the sea – a short tram ride or longer walk will get you to Blackpool Tower and all the attractions. We went during the Illuminations and our room offered us a fair view of what was outside. The hotel has a carpark outside the front which whilst is not large managed to accommodate about 25 cars and a coach. Upon entering the hotel there is the front desk, bar and restaurant all on the ground floor. I can't stress how helpful the staff were during our stay. They interacted with our toddler, they had provided and set up a travel cot for our room. When asked they provided glasses of milk for our child free of charge. The hotel has complementary wifi which from our experience was fairly fast and strong in our room. Our room – the executive room with sea view was on the second floor at the front of the hotel. It was fairly small, especially with the travel cot, though was quite well equipped with the standard fare of LCD TV, kettle with brew kits, heater etc. The standout features of the bedroom would have to be the USB plugs built into the plug sockets – though they did not provide a fast charge. The sea view was disappointing as it was only from a small triangular bay window. The bed was very firm but we coped. The bathroom was also well appointed though in need of some slight repairs – cracked tiles. The shower/bath system was most unusual with four taps on the wall, two for hot and cold water; the others for turning on the shower or the bath. Would have preferred a simple mixer tap. There was a small and seemingly unnecessary step into the bathroom which we stubbed ourselves on several times. I can't comment on the quality of the evening meals, though from looking at the menu they seemed to be reasonable priced. The breakfast was typical of a chain hotel. Hot plates contained the components of a full English and a conveyor toaster attempts to toast bread – though fails miserably. There is also juices, tea coffee and fruit. Once again the staff were helpful for the most part. Overall – it was not the best stay in a hotel we have had – though it is miles above the worst. We would stay again but we won't bother paying for the exec room.

"Seafront hotel with advantage of Best Western consistency"

PHG2311, Ongar 20/10/2016

We chose this hotel as Best Westerns we have stayed at in the past seem to aspire to certain consistency of service. The hotel seemed to be in the process of a make over when we stayed and the bar and lounge area had just been painted in a bright turquoise which gave the area a rather cold feeling. However, the staff were friendly and helpful. The restaurant had a choice of a la carte or budget menu and there was as reasonable selection. Our room was a little pokey and tucked around the back but as we had specified a twin room it may be that that's why we ended up there as there were several nice big rooms with a seafront view. The hotel is well sited on the Golden Mile and a fifteen minute walk from the Tower. It is also opposite a tram stop.

"Recently Refurbished To A High Standard"

Vivienne A, Leighton Buzzard, United Kingdom 20/10/2016

Enjoyed a 3 night B & B stay from 16th - 19th October. Very clean room and very comfortable bed. Unlike most hotels they weren't mean with the tea, coffee etc - well replenished every day. Wasn't looking forward to breakfast when we saw it wasn't freshly cooked but kept on a hot plate for us to serve ourselves, but the food was well prepared and stayed very hot. A good value break and wouldn't hesitate to book again next year.

"One night away"

Patricia C, Pontefract, United Kingdom 20/10/2016

Hotel appearance fine , parking good . Bland and uninviting reception area . Nice lady on reception made us feel welcome . Room good , bed comfy , sea view was good . Evening meal poor on par with a chain pub meal . Breakfast very good . Check-out good .

"Great Short Autumn Break"

christine m, Glasgow, United Kingdom 19/10/2016

Enjoyed a 2 night break here on a B&B basis with our grandson. We had a Double with Sea View which was great for viewing the Illuminations. Took Dinner in the Hotel both nights also. Staff friendly and made a fuss of the little one, he loved this. You should visit.

"lovely place to stay"

User 17/10/2016

My husband and I stayed here for 1 night on 16th oct, the hotel is lovely. The staff were helpful and friendly and the room was great, we had a good sleep in a comfortable bed and also had a great view of the sea. There was a good selection of food on offer for breakfast and we both enjoyed a full english in the large dining room which had plenty of tables in the windows making the most of the hotels seafront position. We will definately stay here again when visiting blackpool.

"good value hotel"

staps59, Nottinghamshire, United Kingdom 16/10/2016

very helpful staff had problem with shower got it sorted within 10 mins. kingsize bed lovey.good breakfast plenty of choice.hotel in good location plenty of parking spaces.10 mins walk from tower.bus and tram stop outside hotel.

"Theatre Break Letdown"

GJHCumbria, Cumbria 15/10/2016

The hotel on first impressions is modern and newly refurbished. We picked this hotel due to its location and pictures on We arrived late due to our Theatre show being in the afternoon and arrived back for check-in after 5 pm. Our room was tiny and definitely not a double occupancy due the bed being hard up against a wall. there were 4 coat hangers in a box and just enough space to get around the bed. All the furnishings were new and the room was clean. However the bathroom was old, cramped and lacking in space for cosmetics etc. There was no shelving only a basin and shower which had seen better days. The morning was a huge letdown due to there being no hot water to shower or wash. Breakfast was limited, juices empty and not much in the way of hot food left. Checkout is very early in this modern day 10:30! On checking out I was not asked if things where fine and had to inform the person on the desk that I didn't think that the room was worth £125. He didn't bat an eye and just stated that he would inform his manager and took my number. I am still waiting after week and don't expect to hear from them. On the whole the hotel is below average run by European people that don't seem to be bothered. Blackpool on the whole is seedy and dirty place with the main clientele being stag and hen parties intent on getting wasted. Its 20 years since I was last there and certainly wont be returning again.

"Illumination Visit"

jlf1210, Stourbridge, United Kingdom 15/10/2016

Stayed for 3 nights 11th to 14th October in a double sea view room. The room was clean and had plenty of hot water. Breakfast was good and the staff were very friendly and helpful. Although we were B &B we did eat in the restaurant on 1 night. The food and service were excellent- 3 course meal £14.95 per person. We would definitely stay here again if we were in Blackpool.

"A nice looking hotel"

jeremy_31011966, Matlock, United Kingdom 14/10/2016

I have stopped in many Best Western hotels and this one was ok. There was a warm welcome at reception and was directed to my single room overlooking the rear of the hotel. The room was a reasonable size, nicely decorated and the bath room although quite narrow was very clean. There were good tea and coffee making facilities within the room together with a wall mounted TV. I had an issue with the shower not working in the morning so that was a little disappointing, reported this to reception on my way to breakfast and there was someone else also complaining about no hot water in their room for 2 days running. The breakfast was very nice, a fantastic range of continental and full English available to help yourself too. The hotel is very well positioned, just a short walk to all attractions and across the road from the sea, great view from the restaurant.

"Carlton hotel"

User 14/10/2016

We have spent 1 night in this hotel to see the illuminations with my little grandson. Room although clean was shabby mould all in the seals in the bathroom. No hot water for the bath or shower. And at £112 you would expect to have breakfast I clouded. We won't be coming back. Oh and they are trying to charge me twice ?????

"Pleasant Surprise"

JandCScotland, Scotland 13/10/2016

Just spent 2 nights at this hotel with my husband and grandson we weren't looking for more than a seaside hotel but were pleasantly surprised by this one. It has obviously been recently refurbished and it was really very nice. The lounge area was lovely overlooking the prom towards the sea as was the dining room all spotlessly clean and welcoming. The bedrooms were also very clean & comfortable. We had booked D B & B and there was a good menu and the food was of good quality. The hotel is in a great position near the North Pier and with a tram stop opposite getting about was so easy. Trams are fabulous! Lastly would just like to compliment the hotel on it's staff, who, without exception were helpful, kind and courteous and very good to deal with.

"very plesant hotel"

David C, scunthorpe, United Kingdom 13/10/2016

October 2016 two night stay for the illuminations. Tram stop right outside the hotel which meant i could leave the car in the hotel car park for the two days. room very clean and presentable.Bed comfortable. Found the self serve breakfast to be very good with a good selection. Staff friendly smart and efficient.

"Worst place ever "

leahjackson1, yorkshire 13/10/2016

Stayed here for one night only with my husband at a cost of £163 without breakfast then payed an extra £26 to have a very rushed breakfast on the day we arrived and then the following morning. The breakfast was ok although we had to wait for eggs!!! But the stay was atrocious we struggled to get continuous hot water which was annoying but our friends that were also staying here had a problem with the hot water so she complained only to be passed on to a lady that was supposed to be of management status!!! Her reaction was to tell my friend well it is only 3* what do you expect if you don't like it find somewhere else to stay ...very negative attitude and a lack of customer service manners needless to say I didn't waste my breath complaining to her. Our room was facing the back and looked out to a flat roof with escape stairs not the best but it was only for one night. I arrived after only one week of falling and breaking both arms and to my alarm the bathroom in our room had a very small step that was barely noticeable and I was afraid of tripping in the night so subsequently left the bathroom light on resulting in hardly any sleep plus the guests above us were awake from 6am and I'm assuming from all the noise that they had children with them which I understand that children can be noisy but there was no let up from 6am onwards. The hotel had undergone some refurbishment that isn't complete yet it does look nice though...shame the staff weren't as nice they seemed to be just doing there job without any personality. On arrival we couldn't access our room until after 2pm so we went out for the whole day and returned early evening expecting to have a relaxing drink before retiring to bed but there wasn't any draught lagers and the bar staff wasn't very helpful so we left and called at the hotel next door and enjoyed a lovely drink in an ambient atmosphere with friendly staff needless to say we should have booked there it was so much nicer. All in all a massive let down with a massive expense that wasn't worth it.

"an unpleasant stay"

Valerie K, blackpool, United Kingdom 12/10/2016

Many problems with the room. Altogether an uncomfortable 2 nights and I won't bother with Best Western again. They didn't take the name of a lady and in an emergency she would have been forgotton. A nasty electrical fault caused me to miss the first night's sleep. I would have liked my money back.

"Quality Weekend"

marsy347, Leicester, United Kingdom 10/10/2016

Ok so this is the 5th consecutive year we have stayed at this hotel. It was good before but it has now had a revamp and now even better. The rooms are to a high standard very clean with plenty coffee / Tea making facilities and comfortable beds. Breakfast is included in the price which again is excellent. Staff are very friendly and helpful. You will not be disappointed when you stay here.

"Illuminations visit "

User 09/10/2016

First time daughter had been to blackpool. Great memories made and helped by a fabulous hotel and room. Upgraded on arrival to a bigger family room with a sea view just a shame we couldn't have stayed 2 nights as was fully booked up as great location and staff. Great breakfast in the morning as well. Will be revisiting for sure in the future

"Comfortable stay "

SuFo63, Horsham, United Kingdom 09/10/2016

Booked the hotel as part of a super break package and extended the stay for a second night. Only 10 minute walk from Blackpool North Station and a similar walk along the prom to the tower etc. Very friendly welcome. Hotel is obviously being renovated, those areas which are completed are to a good standard. We had room 117 with a very partial sea view. The TV wasn't working but we were told this on check in and asked if that was OK. The room was clean, but basic, in need of decorating. Lots of cracks in the walls and bath chipped. That said as we looked over the roof, the room was very quiet, aside from the selfish 2am group of girls making their way to their room like a herd of elephants! Breakfast was included in our deal and plentiful. Buffet style. We had dinner in the restaurant one evening too, good value at, £10.95 for two courses. £14.95 if you want three. The restaurant overlooks the sea, if you're fortunate to get one of those tables, which we were. All in all a good location, friendly staff and clean.

"If you must stay in blackpool overnight then try this one"

ChefJDD, Tintwistle, United Kingdom 05/10/2016

Arrived after 22:00hrs, great difficulty in parking as car park full found a space to the rear. Reception very welcoming and friendly even at this hour. Restaurant closed, but to be expected, bar man rustled up a very nice cheese and pickle butty with an excellent pint of bitter. Lift to all floors, room compacted, very clean with an adequate bathroom. WiFi very good. A good nights sleep had. Breakfast ok with window seat looking over the sea. Overall this is a place for tourists but accommodate lone business people well

"Great weekend stay"

suem60, Stoke-on-Trent, United Kingdom 05/10/2016

We stayed for two nights over the weekend on a bed and breakfast basis.Our room was small but adequate and had obviously been updated ,plenty of tea and coffee and toiletries supplied.The staff were friendly and helpful especially the lady who booked us in unfortunately didn't get her name.There are renovations going on but they didn't impact on our stay and when completed the hotel will look great.Breakfast is buffet style and was good and plentiful.Would stay again.On site parking a huge bonus.

"Once again, very good"

Derry J, Harrogate, United Kingdom 04/10/2016

Although the hotel has changed hands, the standards are just as high. Friendly reception after parking in the large car park and getting a reserved parking chit. The renovations have really smartened the place up, although not quite complete., When they are it will very stylish indeed. Our room was plain, but perfectly adequate, with every facility, although we would have preferred a sea view. As on all our previous visits, the dinner included in our booking fee was outstandingly good. A great choice, and prepared to perfection by the chef who has been there for years. The service was competent and friendly, and the restaurant manager was obliging enough to turn down the obnoxious saxophone music, which was very repetitive and intrusive. I hope the management will take this into account, as the same tape was playing at breakfast, and was the only fault I could find with our stay. The hotel is conveniently situated just far enough from the Golden Mile, and very handy for trams, and in our case access to the promenade for our walk to Fleetwood which we achieved in just over three hours! We took advantage of deal for dinner , bed and breakfast which was £105 for two, with extras coming to £15, and we felt this was very good value.

"Great hotel, clean, friendly and comfortable rooms"

SJones60, Newport, United Kingdom 04/10/2016

The hotel has recently been refurbished and our room was clean and comfortable. Some ongoing work, but this did not impede upon our enjoyment of the hotel. Superb views from the front of the hotel. Breakfast self service although the choice was a little restricted.


Lisa W, Crewe, United Kingdom 03/10/2016

We had a lovely stay at the Best Western Calrton Hotel Blackpool, we arrived Friday evening staying for one night, I thought the price was slightly high paying £122 for bed and breakfast, the room was lovely however the bathroom was a bit dated compared to everything else, breakfast was lovely, we enjoyed our stay.

"Awful Hotel"

User 02/10/2016

This is the worst hotel we have stayed in ever. The room was small but furnished nicely but the bathroom was very old and dated. There wasn't any hot water only cold. Both from the shower or sink.The bath was chipped and so was the sink, We have photos to prove it. The floor was dirty with ingrained dirt on the lino. We stayed in room 305. We contacted reception and they said they would send someone up to the room but they never came. Obviously the hotel are aware of this problem and clearly they know there isn't anything they can do about the dated plumbing. We had to boil a kettle to have a wash this is no joke. Don't stay here!


KAY55V, South Cheshire 01/10/2016

Very spacious sea view room with a king size bed and roll top bath !! Toilet and shower separate. Food good at dinner and breakfast.Great position and free parking.Staff very helpful and friendly.. Yes there is some work still on going but it did not inconvenience us. Only stayed here due to our usual hotel being fully booked but would not hesitate to stay again

"Very Comfortable Hotel"

janbea2014, Manchester, United Kingdom 01/10/2016

My friend and I just stayed 2 nights at this hotel for the Illuminations. We had a very nicely decorated twin room (No.214), with a sea view. Lots of tea, coffee and milk in the room too. The room was warm and the beds were comfortable. There is room service available, but we didn't need to use it. The lounge and bar are very smart and the staff were very helpful and friendly. We were able to park our car easily too and leave it there for the 2 days. Very good value for money, will be staying there again. Also within easy 10 - 15 walk to the North Pier.

"Great place"

Minicooper59, Middlesbrough 30/09/2016

Stayed one night was very impressed on arrival plenty of parking spaces and nice clean and modern decorated . Looks like a lot of money is being spent on the place the room was nice and clean with a very small bathroom with a small step on the way in which we were told about by reception and a plaque on the door , but still managed to fall over it several times. Breakfast was lovely and plenty of choice. Good value . Will stay again.

"Very helpful staff "

User 29/09/2016

This was out first visit to this hotel, the reviews weren't great especially the one's about the renovations, this must get done on a week days as we saw no evidence of this. Yes it's true, it does need updating and it lacks atmosphere but it's location is brilliant, we had a side sea view room, not disappointed as the view from the dining room made up for that. The food is good !! The best buffet breakfast in have had, especially the bacon. The restaurant is too vast and needs dividing somehow. We didn't use the bar so I can't comment. The restaurant manager was very kind and helpful when my friend became unwell, he brought iced water up to the room without delay. The following day my friend was still unwell and he suggested me taking ice cream up to the room rather than a charge for room service. This is what makes a good hotel. We will go back.

"Good Room"

Jacqueline M, Preston, United Kingdom 26/09/2016

A lovely room with a sea view, clean and comfortable beds. Ample tea and coffee in the room. Breakfast was very good value. Staff were very polite and welcoming. I would not hesitate n recommending to others.

"Good room and nice location, but.."

Eden Rose G, Kingsteignton, England, United Kingdom 25/09/2016

We stayed here as a young couple from Tuesday-Friday, for a break away from Devon. Upon arrival, we were happy to find the car park had plenty of spaces available. As we entered the hotel, (we were fully aware of the renovations going on), the reception desk was make-shift and everything was in total dissaray! We were under the impression that it was only the restaurant that was under renovation, however the lounge area, the bar and the restaurant were all closed off in some way or another, which we were disappointed with as it meant we were put off using the bar (they only accepted cash also). Due to all of these closures, we didn't feel very welcome and if totally honest, we felt in the way. However, the receptionist was lovely when we checked in and she told us we could swap our room if required, due to a sloping ceiling- we are two tall people! The room was small but well decorated, the sloping ceiling added a touch of character to it. The view of the sea was gorgeous, and the bed was comfortable. The bathroom was average, with cosmetic damages apparent, it was in need of a revamp! We only had hot water for the last two nights, and the bath is extremely deep and we both struggled to get in and out. The room was overly hot at night, meaning we struggled to sleep for the first night. When we asked for a fan for the room the following morning on our way out, the gentleman on reception laughed and questioned our reasons- I found this to be slightly impolite as the heat it was impacting our stay! He placed a fan in our room whilst we were out, and it proved very useful for the next three nights! The hotel is on the northern end of the promenade, so it's extremely quiet at night which is lovely. We visited the Pleasure Beach via the tram stop which was right in front of the hotel, which was handy. The town and piers were only a short walk for us, however for an older less mobile couple it may have proved a little too far. We found some fantastic restaurants to eat in, I would highly recommend Piazza Italia in the town if you want some amazing pasta! The tower looked incredible all lit up at night even though we didn't venture up it! We thoroughly enjoyed our stay in Blackpool, and if i were to visit this hotel again, I would hope the atmosphere would be better after the renovations are finished.


User 25/09/2016

Lovely room for 3. Clean and tidy. Fully stocked with tea and coffee and the bathroom had all I would expect. Clean towels. Breakfast is buffet style and fresh hot food being brought out all the time. Some refurb going on but little to no disruption to guests. Last minute booking as well due to the first place we booked being unsuitable. Would definitely stay again. Very very nice

"Very Poor Hotel - Will never return"

Frisco94, London, United Kingdom 24/09/2016

This hotel is currently undergoing refurbishment - which we were not informed of when booking. Everything looks temporary with no warmth or ambience - in fact it looks like the hotel is about to close. The bedrooms although refurbished, have been completed to an exceptionally poor standard, with cracks on the walls and ceilings, intermittent light fittings which go on and off on their own and very poor reception (sometimes none) from the very small 'flat screen' televisions. The rooms are somewhat small compared to other hotels - especially the bathrooms. If the hotel is at full capacity this affects the ability to get hot water from the tap or shower - especially in the morning, this is a basic requirement I believe for a hotel guest to expect. The hotel staff and management team are very unresponsive to feedback, and we noticed that other guests were also making complaints during our stay. We are regular visitors to the area, but we will never stay at this hotel ever again.

"Lovely bed, cracking view & no noisy hens or stags "

nickthetaxi, denbigh, wales 24/09/2016

Booked weds till Friday on b & b, I had contacted the hotel to upgrade our room previously but when we checked in we couldn't have the exact room I wanted but what we did have was an amazing view of the lights & the sea. Right 1st nite I'm a short in the leg gent but I found getting into the bath for a shower quite a problem to the point I even slipped getting in, but to me it wasn't too bad but as the hotel had a large amount of elderly customers there I did fear for their safety if they had a bath as high as ours. Breakfast in the morning was usual buffet type & was quite good, quite enjoyed the sausages, as this was my 1st time in a bw hotel I will be booking these again rather than the other " good night guaranteed " hotels. Lastly to the bed !!! Well I wish I could have brought it home with me & meant to ask what mattress they used, best sleep iv had for a long long time thank you

"Give it a try!"

Linda M, Manchester, United Kingdom 23/09/2016

Went last weekend to meet friends. Car park not huge for the size of the hotel but free. The check in desk appears temporary as the renovations still not complete, though apparently will be soon. The public areas will be beautiful once finished I think. Our room was small but adequate, the bathroom needs work having areas of rust on radiator etc but we were told it had been updated. We went on a b&b dinner 1st night basis, the evening meal was very good, 2 courses. Wine fine, £9 for 2 glasses. Breakfast great, lovely and hot, plenty of choice. The only downside: the water went off both mornings, maybe the demands were too much as hotel full, bit odd I think for a largish hotel. Free wifi though again off for our first night. In comparison with some of the other local hotels I feel we fared well, Blackpool being as it is, the cheaper end will inevitably attract less welcome customers, as it was a group of middle aged men were coming in at 4 very loud obviously drunk then ordering room service with the ensuing noise. Not ideal in a confined corridor but not a complete surprise. If I came to Blackpool again I'd stay at the Carlton in a heartbeat. Good location, near enough for the team stop and attractions North side, far enough away not to be walked past by too many holidaymakers..

"Great hotel "

User 22/09/2016

Hotel was undergoing some cosmetic improvements, but that didn't interupt our stay at all. Rooms were bright & clean and the breakfast was plentiful for all tastes and diets. Great location on the sea front close to town and amenities. Happy to return anytime

"Worse stay in a hotel"

Adele G, Barrow in Furness, England, United Kingdom 21/09/2016

When we arrived at the Carlton we checked in and noticed they were having extensive work being carried out We asked about room service and was told all would be ok Phone in room was not working with no apology then when we tried to order room service we had to go down to reception We again told the reception about the phone and the only explanation given was we are doing work here When we went to breakfast they had mistakenly ticked off our room Instead of saying take a seat and will get this sorted later we were left standing to look like fools and when the mistake was noticed by another colleague and his reply was I will let you sit down now When we went to pay for our stay we mentioned our concerns and was told the phone was not working due to storms (2reasons for the phone not working) the bar area is left looking like a storage room when we did manage to get served it was like an inconvenience to the team We will be making an official complaint I have been in the hotel industry for over 35 years and our guests are our main focus

"Night Out"

Steve F, Heysham, United Kingdom 19/09/2016

Nice hotel in a great location. Staff were very friendly and very helpful. Room was very nice with a sea view with all the 'little extras'. Breakfast was plentiful with wide variety of choice. Nice large car park and a Tram stop right opposite the hotel which was only £5 for a 24hr hop on/off ticket.

"5*** service start to finish "

User 18/09/2016

We arrived to the best western hotel at 9pm on Saturday night to ask if there was any rooms left & the answer was no until a manager suggested we look at a room on the 3rd floor that was empty due to the door not been able to lock.. We followed on up and the room was very nice & clean and the manager said we could have the room at a BIG discount if we was ok with the door not locking we agreed. We then went out and came back at 2am as we got in our room we managed to make a makeshift door lock " A Chair " haha! View the pic's it all added to the fun and was one of the best weekends we have had in Blackpool! Would recommend this hotel the staff could not do enough for us ! Thanks

"Unaccommodating and Rude"

leewaled, Blaenavon, United Kingdom 17/09/2016

We only had one night here and we must admit I am glad we did. On arrival there was some works underway which didn't phase us but I found the gentleman on reception to be rude and unhelpful. I was asked to fill in a form and then immediately asked for my payment card. I explained that as I was filling in the form I would happily give my card over as soon as I could. It was like they were scared I would run away without paying. The room was adequate however there seemed to be a lot of patching up. The carpet looked brand new but the bathroom and everything else looked in need of an overhaul. It was only for one night so we let it be. The following day we got up early to enjoy a few more hours in Blackpool before driving home. I went back into reception and was met with the same gentleman who had checked us in. Checkout was not until 10:30am, so when I handed over my key card at 8:45 I asked if I could leave my car in the car park until 10:30 in order to enjoy Blackpool a little longer. To this he replied "you can stay up to one hour only". He was very rude and abrupt and I got the impression that their policy was "we've had your money now go away." Surely if check out is not until 10:30 I could leave the car in the car park until that time?! Like I said I got the impression that once the money was handed over they didn't want to know. We go to Blackpool a couple of times for nostalgic reasons but I will definitely not stay here again.

"Good but will get better"

g0rd0nw4, Luton, United Kingdom 17/09/2016

Stayed three nights very pleasant all services functioning well .will get better when decorating is finished.A hidden gem was the evening dinner where they have a chef who knows how to cook vegatables. Try it very good value for the price.

"Enjoyable despite the ongoing redecoration."

tonybrewin, Derby, United Kingdom 16/09/2016

It is difficult to write an accurate review with the hotel currently undergoing upgrading and redecoration (this we knew before booking) but our room had been recently redecorated to a very good standard and the large mural of Blackpool above the bedhead was certainly striking and the older black and white photos of the resort in the fifties was a nice touch. We found both breakfast and evening meals were enjoyable and the staff very friendly we will certainly return.

"one night on a buy a gift voucher"

alan s, stoke on trent 15/09/2016

Stayed for one night in September Rooms were spacious with tv coffee making facilities etc beds comfortable and everywhere very clean, Hotel is undertaking some refurbishment and should be amazing when finished this does not detract from the present where everywhere is clean and looks freshly painted. The lounge where all meals are served overlook's the seafront and carpark (which is a big saving ) local carpark's charging £13.50 for 24 hours Snack's sandwiches etc can be order from the bar and eaten in the lounge while watching the world go by, The hotel is situated just above the north peir so is about a 15 minute walk to the tower ,however there is a tram stop outside the hotel for the less mobile Breakfast is served 7am to 0930 which may be a bit early for some people. It is on a self service basis with all the usual fare of an English hotel. All in all a very enjoyable stay and would recommend

"to see the illumination"