Best Western Bellemont Shadow Mountain Inn

As a disabled combat veteran, I recently stayed at Motel 6 Flagstaff West – Woodland Village, a property connected through public business records to the same ownership group behind other Northern Arizona hospitality properties. What concerns me most is not the condition of the room itself, but how management handled the complaint. After checking in, we encountered excessive noise issues, conditions that appeared to include black mold in the bathroom area, and evidence consistent with bedbugs. We requested a refund and expected management to investigate. Instead, we were removed from the property. During the interaction, I personally observed staff entering notes into the computer system immediately after I reported the issues. When I later contacted Motel 6 Corporate, I was informed that whatever was entered into the hotel record prevented them from assisting me or reviewing the complaint. Corporate would not disclose the contents of the notes. If ownership and management allow employees to create records that effectively block corporate review of guest complaints, then every guest should be concerned. A hotel's response to a problem is often more important than the problem itself. I have preserved video evidence of the interaction and am pursuing complaints through the appropriate channels, including health and consumer protection agencies. I hope ownership takes this seriously and reviews not only the room conditions that were reported, but also the internal processes that appear to have prevented a legitimate guest complaint from receiving fair review. Guests can decide for themselves whether this is the level of accountability they expect from a hospitality company.

My husband and I traveled together for our annual road trip (May 17-24, 2026), and on our route, was the Bellemont Shadow Mountain Inn for two nights. Big mistake. They do not employ in-person humans at the location from 10 pm - 6 am, which is very concerning. What does one do if an emergency should arise? The breakfast, if you can even call it that, sucks…it's a good thing there is a truck stop next door with tasty options. Linens are dirty. They overcharge you by adding sneaky fees. The employees were nice, that's the only positive feedback I have.

Shadow mountain is great .Very helpful staff . Nice courteous patient staff. My room was amazing nice spacious clean very clean rooms.its located right in the middle of williams and flagstaff . Perfect for highway driving and needing to rest. I will always stay here.every thing keeps me coming back. The staff is so laid back and very friendly. I would describe the vibe saying its very comfortable. Safe. I unwinded all over that hotel.

Not worthy of the Best Western brand. Everything was done on the cheap. There were a few days there was no on site staff

Nice enought but lacking essentials like a working phone, a coffee pot, a shelf in the shower and a closet. The bed and shower were great other than on shelf.

Used to be great. We have been staying at this same hotel for the last few years every time we drove through. We stayed in March and I will not be back. A kiosk is there to check you in. While that process is relatively easy, there is no employee on site until the morning. Also as we checked in we noticed that they laid out some extra towels and soap on a table so if you need anything better grab it before they are all gone. A major disappointment from a place that use to be a great place to stop.

If you are looking for a motel that places its guests last, then this is the place for you. There was no working TV, nor a working internet service (As advertised). Nor were there plastic drinking glasses or even a bar of soap in the room. Registration was automated, through a kiosk where you spoke with a gentleman via video. He was extremely difficult to understand and you had to hold up your ID for him to view. He continually apologized for taking so long and again later when you asked him for help getting the basic necessities for the room. There was NO STAFF ON SITE who could help a guess. We were told that the manager would call us. This never happened. In short, if you are looking for a full price room, whose only amenities are towels and a small clean bed, then this is your motel. If you are looking for just the tiniest amount of respect as a guess then choose one of the other numerous motels.

I would never stay here again. Checked in through an online person at the front desk on a kiosk. Was very hard to understand and seemed to care less about making our check in pleasant. Instead he tried to tell us that we were not Platinum members and refused us water.

My husband and son stayed the night on 12-28-25. At about 10pm the smoke alarm went off. My son called the front desk and no one would come and take care of it. Finally, my husband got dressed and went down to the front desk. EK, the manager, finally went to the room. He couldn't get it to stop so he just disconnected it. I called the hotel and asked for a refund since they didn't get any sleep. The reason you pay for a hotel is to get some rest. EK offered a 10% discount. The room charge was $207. $20 off for no sleep. We've stayed at this hotel before. Never again. I looked up who the owners are: Sunesh Tewari and Anand Vashi. EK said he had to talk with them and he'd call back within 24 hours. It's been 48 hours. No call back. I do not recommend this hotel. Stay elsewhere.

I am giving this hotel one star due to extremely poor soundproofing and lack of staff support. The walls are so thin that I could hear the TV and clearly understand conversations from the next room. The noise continued past 11 p.m. I called the front desk several times, but no one answered. When I went to the front desk, there were no employees—only a kiosk. The kiosk attempted to contact the noisy room, but no one responded, and there was no staff available to assist. I was finally moved to another room at midnight. This experience was frustrating and unacceptable.

I stayed here to do some cycling and escape the Phoenix madness for a bit and I must say what an amazing place. They just don't keep these old school motor lodge style places up anymore like this was. No you don't get major luxury, BUT WHO THE HECK CARES!!!!!!!!! If you need a safe location that has some pride of ownership and is kept up then this is your place and is a super perfect location off the 40 then stay here for real. When there are these solo properties in the middle of nowhere without any competition I get so leery of what I am gonna find. LOL...... Not here!!!! You can just tell they actually care about this place. From the girls at the desk to even the owner (I am assuming?) I was extremely happy with all of them. Very personable staff at this location and I felt completely comfortable and ended up actually staying more nights and i so loved the spacious and clean room. And what an amazing price. More of you need to adopt this biz model and maybe we could rise up. I am sure back in the day along 66 you would get many of these well kept up and affordable type places like this one. Keep up the good work Shadow mountain in!!!! This traveler appreciates it.

Not a good experience . Don't stay here, it is awful, bad service, my bedspread had a stain on it, and the food in the buffet was terrible.

Review from a mom. I pulled into this location without a reservation while passing through from Sedona to Grand Canyon with visiting family. I was looking for something clean, affordable, and breakfast included. This location didn't disappoint. It felt good to rest on clean, comfortable beds, have a hot shower and feed my kids in the morning. As far as the breakfast, it was just what we needed, various options to satisfy anyone, pancakes, bagels and toast, meat and egg, yogurt. As far a I , a mother, am concerned, it was one less meal I needed to buy on the outside. The staff was friendly and helpful. It was my first time using a kiosk to book but in today's world it was very easy and professional. While I was booking through the kiosk, the front desk staff had already brought me out extra towels for my kids. As for noise, I didn't hear anything. I will stay here again as my children will be attending NAU next year and this was a quick 15 minutes down the road.

The beds and pillows were very comfy! We stopped here at 11 pm and Kylie helped us on the kiosk to get checked in. She was very efficient and helpful.

Even though we gave our review an "average rating" there is a reason for that. The hotel staff did an excellent job of keeping this very "average" hotel up to the best possible standards. It's very affordable, considering how much places charge for hotel rooms in Flagstaff. It's just a short drive down the freeway. This is about the simplest of simple places, when it comes to accomodations. There is nothing frilly about it. But I can tell you that you'll get a good night's sleep and the trains are not that close so don't worry about that. Also, there is no freeway noise. I'm a light sleeper and I was totally comfortable. The beds, pillows and bedding are very good quality. Everything was clean and the people who work here were very friendly and accomodating. Just a word about the breakfast items - it's pretty basic, so don't plan to have lots of choices. We treated ourselves to breakfast out because we saved a bunch of money on the hotel bill. Yes, if we were driving through the Flagstaff area and we needed a place to stay, we would definitely be back. We would know what to expect - and that's a basic room with a good night's sleep.

We had a fantastic stay. Room was clean and spacious. Perfect for us and our pups. Yes, it is near the Pilot truck stop and there are train tracks nearby BUT it was very quiet for us. Whether you're looking for a quick stop on your road or wanting some spent a few nights out here to be closer to the forest, it is a perfect spot and the staff is exceptional! 10/10 stay and we can't wait to come back.