Best Western Plus Belize Biltmore Plaza

Ms. Denise Neal was very professional and friendly and provided excellent service. She checked on our table regularly to confirm if we needed anything extra. Ms Neal really made our visit there a comfortable and welcoming one.

Amazing experience. We loved it here amazing time and great amenities

Denise Neal is a great waitress. I have been many times and her service has always been awesome. The restaurant needs 4 more like her around. Awesome service, Thanks to her my family feels well attended.

Best customer service!! Ms.Denise Neal was so sweet and gave us an experience to remember❤️

Ms.Denice was an engaging and delightful host. She did an excellent job

I've been coming to Biltmore for many years and the experience has always been top notch. Our server Mrs. Kimberly McKay is awesome! Super attentive!

My waitress Denise Neal was amazing

Lovely everything great service from Denise neil

Very welcoming. Staff was very friendly. Room was perfect. Very clean and comfortable beds. Food was great and Kimberly was the best server.

Denise Neal was very attentive, with a friendly personality.

Service by: Miss Denise Neil, very attentive and professional.

Very comfortable, peaceful, the food was incredibly delicious. Mrs. Neil had a fabulous atitude, she is very friendly and kind.

Very excellent service and the food delicious, very elegant the place and I really enjoyed everything

Excellent customer service at the restaurant by Ms. Denise. Highly attentive and helpful!

Mrs Denise Neal was awesome. 😍

We enjoyed the atmosphere and the service from Denise Neal

“Kimberly Mackay was the best host ever! The service was absolutely amazing, and she made the whole experience unforgettable. Highly recommend!”

Denise Neal Denise was absolutely a pleasure and a treasure to have any company her service was exceptional and a beautiful place in Belize city and I do like the fact I believe city has electric buses

Denise Neal Was most attentive. Nothing was too much trouble for her. My brother who was with me is visually impaired, and she gave him extra special attention. The next time I come back, I will ask to be served by her!

Breakfast was excellent & service provided by Ms. Kimberly McKay was great.

Kimberly McKay was our server for breakfast two days and her hospitality and service was outstanding! Another customer came in the restaurant and wanted her to be their server! EXCELLENT ATTITUDE! VERY PLEASANT PERSONALITY!

Very comfortable hotel. Nice food and very nice personnel such as Kimberly McKay and all others.

I had the best experience with the service of Ms.Denise Neal. I want to call her my Panades Lady because i was in need or desiring of Panades and she recommended us trying all versions which was wonderful. I will definitely be back. Thank you so much Biltmore Bistro and Ms.Neal Kareem

Comfy beds, clean rooms, yummy food

My family and I enjoyed a great breakfast in Biltmore. Our waitress Ms. Denis Neal was very lovely and provided excellent service!

Denise Neal was very friendly .

Excellent service that was provided by Ms. Denise Neal.

Denise Neal was exceptional, she was welcoming, helpful and simply awesome 👌 . Will definitely 💯 go back

We had a wonderful experience at the Biltmore Bistro! Kimberly McKay was an excellent waitress and host. She was attentive, welcoming, and made sure everyone at our table was completely satisfied. Her exceptional service truly made our experience even more enjoyable. We would definitely recommend the Biltmore Bistro!

Kimberly was a great waitress. She went above and beyond to ensure us that our food and drinks would come out how we asked. Everything was delicious. Perfect place to dine. Thank you Kimberly McKay for making our experience at the Biltmore bistro amazing.

I really enjoy my stay at best western in belize city.nice hotel very clean.the employees are very friendly and welcoming. I also like the restaurant and the Cafe I recommend this hotel to anyone.who is planning to visit belize city.

We had a wonderful experience here at the restaurant at the Best Western Biltmore with our Waitress Denise Neal. Very kind, always smiling, excellence of service pls nominate her as one of the Frontline persons of the year (BTB Tourism Awards), she deserves it!

Had a great dinner with a few belikens at the bar and a great buffet breakfast with Denise Neal! Thankyou all.

Staying here at BWB is like staying with family. It was hard to leave them. Staff truly go over and beyond to provide outstanding customer service. They all are my favorite, but Miss Kimberly McKay God broke the mold when He made her. She is truly a gift to BWB and all guest that stay there and have the pleasure of being served by her.

I have been staying at your hotel since 2020 at least 3–4 times per year. The services never disappoint. The front desk workers are all amazing Each time I visit I am pleasantly welcome. They are all efficient in what they do. I specifically rate Ms Yvette Domingues a 10+ in all areas of service. . The Waitress Denise Neal in the restaurant was awesome. She was very welcoming and gave Excellent service . I also love the upgrade done over the years Thank you and Continue the exceptional service.

We came for the breakfast at Best Western Plus Belize Biltmore Plaza, which came highly recommended. While the buffet was somewhat limited, the servers more than made up for it with their genuine friendliness and attentiveness. Our server, Denise Neal, was particularly helpful and made our experience enjoyable. Overall, we had a pleasant stay and would definitely return, perhaps next time we'll book a room at the hotel itself.

Went to biltmore for breakfast and was greeted by the most welcoming waitress. The food was great and the service by Ms Kimberly McKay was even better! I'm glad I got out my bed for this!

Great service, excellent food, good variety of options

Wonderful experience from Shantel

Down for a fishing trip. Service was great.

We ate at the indoor restaurant with Denise Neil as our server. She was attentive and service was outstanding.

On a Missions trip Zanya is an excellent person. Always kept our room perfect.

The breakfast buffet was amazing, so much to choose from and our server Ms Denise Neal was AWESOME ! I will definitely be back !

The place is very neat/ clean . The cafe is very nice. The food was great. Will be back again soon.

Very attentive staff. Great food and variety

Great food and service. Had a great time

The service here is amazing! From reception to housekeeping, at the bar and restaurant, all make you feel at home. It is indeed nice to stay here while in Belize city. Look out for Kimberly McKay at the restaurant, she is bilingual if you wish to practice your Spanish and will take good care of you.

Kimberly McKay was very attentive and friendly from the time she sat us down at the Jaguar restaurant. Impeccable customer service along with a good Belizeian breakfast.

Kimberly Mckay in the Restaurant is AMAZING!!!!!! She made my stay the best experience it could have been. Even when it was out of her job scope, she made sure I was well taken care of

I have stayed here many times for work and the hotel has upgraded the rooms, they are well appointed comfortable, and well worth the money. The location in Belize City is very good. Breakfast buffet is very good but my highlight is always the service. While everyone is friendly, Kimberly McKay greets me with her contagious smile and always goes the extra mile! She is a star.

I have stayed many times at this hotel. The restaurant is wonderful. All the ladies who have helped me are fantastic….Sierra and Kimberly have served me on numerous occasions and I am treated like family! It is always an enjoyable experience.

Denise Neal was the best Server !!

My flight flying out of Phillip Goldson Airport was delayed until the next morning and the airline put me up at this hotel. The hotel was very clean and seems very well managed. But, when I returned home and looked at my credit card purchases, I was grossly over charged in their restaurant. Not by a little bit, by a lot. A charge that should have been $36bz was put through as $62us! That's $124bz! As I stated, the hotel is lovely, I recommend staying there. But keep your receipts and double check them against your statement. The only suggestion I have for the hotel is that there were many people waiting un the lobby for transportation at 6am. There was no coffee available to purchase and many would have had it been available.

Wonderful atmosphere and very kind service - especially Kimberly!!! She is amazing

We had a great experience! She was lovely!

Great service at the restaurant by Denise Neal.

Mercloyn is phenomenal, took care of use with speed and care. Food is delicious, would recommend the Belizian breakfast as top notch!!

I've always enjoyed my stay at this establishment. The hospitality is amazing. Siera has been my breakfast buddy. And Cheflora and Jace are my dinner and bar buddies. Special thanks to the other staff as they have always made me feel welcomed. Am satisfied each and every time.

The staff is top notch. Especially Kimberly McKay and Jaqueline in the restaurant. Kimberly greeted me every morning with a smile and a lot of energy and help. Rigoberto was also absolutely wonderful. The people make the place

Used the airport shuttle service for a fee. It was perfect m. The drivers was waiting at the exit and then we had about a 20 minute drive to the hotel. Hotel is safe, clean and comfortable. The air conditioning unit worked very well. The buffet breakfast is expensive $20 usd, so if there is a breakfast package maybe do that. There is a great pizza place across the street.

The property is well maintained, the rooms we stayed in were recently renovated and clean, beds are comfortable, etc. The pool is great (for awareness they host local swim lessons/swim team training in the pool). The restaurant atmosphere is excellent, large menu to make the whole family happy, the food is okay (good size portions), service quality and attentiveness is dependent upon the server (Denise was excellent but 2 others were not), and beware they add a 12.5% “service fee” to all checks. The gym doesn't open until 6:30am, but it is well equipped for a hotel (I travel a lot and wake up at 5am whether I want to or not). The airport shuttle is costly…some taxi drivers may charge less (ours did). Overall, it's a great property for a transition or event (appears to be good conference space).

We enjoyed the breakfast buffet - lots of variety. Kimberly took good care of us. She is professional and kind.

Had an amazing lunch served by Merewyn. Excellent and fast service and food was delicious and well made/presented. Would definitely recommend.

Arrived here after a long day of travel and very hungry! We were taken great care of by Merewyn, she went above and beyond for us! Food was really nice! Thank you for a lovely evening Merewyn!

Lovely atmosphere and setting, service was very fast and Merewyn made sure to take care of us so well for the whole meal!

Belize City, Great facilities, Neat and comfortable rooms. Excellent staff support.

Stopped in for lunch. Kimberly M. was friendly and helpful. Gave us great food recommendations

We had breakfast at the restaurant. Food was good, on time, and friendly service from Kimberly McKay.

Their breakfast buffet was a 10/10 and our server Jackie was the absolute best! If you go there make sure you ask for her. Service with a smile and she checks up on your table often to make sure everyone is pleased and satisfied

The service was amazing. The server we had was very welcoming. Ms Jackie sang happy birthday and made sure to refill our glasses. It was a really great experience.

Excellent warm service, food amazing. Waitress Denise Neal and Mr Ellis at front desk were spectacular on there service , went above and beyond to assist us.

Everything is always nice here they always keep up the hotel with maintenance. Food is good. Merewyh is an excellent server. We throw events here, stop at the restaurant sometimes and swim.

Kimberly McKay made my day at breakfast. She knew when I needed more coffee and water, and talked to me about the food, especially the mangoes. She shared her favorite way to eat them, and was a delight to chat with.

A waiter was really mean to me and she threw the napkins on the table when I ask for some and she was really disrespectful and mean Her name was Rochelle. But other from the waiter being mean it was an excellent experience and the food was really good.

The property is beautiful. Our breakfast dining experience was great with fresh squeezed watermelon juice and service was enhanced by the attentive presence of Ms. Denise Neal.

I live in Belize City and have breakfast at BW frequently, Jackie has always been polite and attentive.

Excellent hotel and handy for the airport. Free parking if you have a rental. Has a little coffee shop attached. The food is nice and the pool area is relaxing. Staff are friendly and professional. I'd stay there again if we went back to Belize.

Amazing place, good service. Siera was very nice and friendly

Place at Best Western is always pleasant. Service is top notch (Thanks Diera). Food varies depending what they have for the buffet. Today, it was delicious.

Denise was very pleasant she continuously checked in during the meal and made sure I had an enjoyable evening

Excellent service thanks to miss Jackie for all the recommendations!! Good food and good drinks!

Denise Neal served me at the breakfast buffet. Wonderful experience and service, very kind and attentive and enjoyed the conversation as well!

We were served by Denise Neal for nearly five days and her service was amazing! She served our large group with pleasure and attention and ensured we had a beautiful experience at every meal.

Denise Niel was our waitress and provided amazing service to me and my friends!!!!!

Ms Denise Neal made our aexprience amazing. The atmosphere she crested for us in the morning was so comforting, especially coming from a whole nother country it could be intimidating but she made my friends and I feel safe.

Excellent food and service. Miss Denise Neal was great and very accommodating. Highly recommend!

Stayed here for our last night in order to be near the airport. I would not hesitate to stay here again. It was an exceedingly clean and well kept place. The staff was universally friendly and helpful. Indeed, the staff made the stay for us. The spa was an unexpected treat. The real surprise was the restaurant. Outstanding service, and exceptionally good food, particularly the Belizean dishes. Indeed, stick to the Belizean/Caribbean dishes. This was the perfect place for a night before our return flight. It is not, however, a vacation spot. It's very much a business traveler's hotel. I would have been thrilled to stay in a place like this on a business trip.

Experience was very smooth and friendly. Denise Neil was an absolute delight each night we went out for dinner as our server.

Very nice food and GREAT service by Jackie.

Hotel was great. Kimberly was fantastic at the restaurant.

Service was great. Jackie was very friendly, kind, helpful and respectful.

Kimberly at the restaurant was the best … just like the last time I was here

The staff was incredibly helpful best service ever.

My My husband and I truly enjoyed the dinner selection. I especially loved the Coconut Shrimp Curry and would highly recommend it. The staff, particularly Jackie and Karen, were wonderful and friendly, making our experience even more enjoyable.

The hotel is beautiful and the staff are very friendly and accommodating. A relaxed atmosphere with Resturant, bar and pool. The breakfast staff were amazing and professional. Thanks to Kimberly McKay for her exceptional service.

Had a late dinner with my mom after an event. Our waitress, Karen, was a delight. Will come again.

Delicious meals. Excellent service. Efficient, friendly, attentive, hardworking staff. (Give them a raise or bonus) Appreciate the cleanliness and atmosphere. Would highly recommend you to everyone.

Excellent food, service, cleanliness, presentation. Five stars.

Wow what a great home base for vacation in Belize City area! The facility is lovely, and the staff are terrific. We had catering service for our missionary group morning and evening; the food was just amazing, so many options for vegetarians, everything cooked to perfection, delicious flavor! The Wi-Fi is incredibly fast too. If you are a light sleeper, ask for a room away from the pool/bar area, which can be noisy into the night especially on weekends.

Jeronie the supervisor/ director/ manager went above and beyond his role to cater our personal needs . We can't thank you enough for being so kind to us . We hope to see u again in the near future. God bless you !

Very comfortable stay. The facilities are top notch. Nice pool and patios area. The beds and pillows were Soooo nice!!! A great way to cap off a wonderful stay in Belize. Staff were incredibly friendly too. We'll definitely stay here again when back in Belize city.

Stayed 3 nights for business, with a large group. The hotel was clean and secure. Pool/grounds were beautifully kept and healthy/delicious breakfast and dinners. Thank you for taking care of our group so well!

I was initially assigned a room with a strong disinfectant scent, despite having requested an allergen‑free room at booking. The Front Desk team was very patient and worked with me through several attempts before accommodating me in a scent‑free room. The Housekeeping Supervisor, Odet (if I correctly recall), along with Keisha, went above and beyond to ensure my room met my needs. I truly appreciated the personalized service, which allowed me to settle in comfortably and enjoy the rest of my 6‑night stay.

Great place to stay near BZE. Not a lot in the area, but it's an easy drive to/from the airport. The hotel has several restaurants/bars and a nice looking pool. Overall, the ambience of the hotel was great, the staff was friendly, food and beverages were good - we had low expectations and were pleasantly surprised. I wouldn't stay here for my whole trip to Belize, but it was great for a stay the night before an early flight out.

They shouldn't promote shuttle without saying it's a priced extra service. While the hotel was fine there are better accommodations in town and the taxi from town was las expensive than the shuttle to the airport from Best Western. Since I only booked there for the convenience of a shuttle that was very disappointing

Great location, not too far from the airport and downtown Belize. Beautiful pool, restaurant onsite, clean rooms, easily accessible and spa and wine room onsite. Highly recommend using the spa services, our masseuse was amazing and the rooms were so clean. Staff was friendly

Jeronie and Ellis are the best!

Jeronie and Elias did really great work at the lobby helping with checkin

Our family stayed here for one night. We arrived around sunset and needed an airport hotel before our morning regional flight. On a positive note the pool area was very nice. However, Our the room walls were paper thin, clump of air in the shower, issue with room key, shuttle reservation was misplaced, food terrible. The best thing we did was walk to Smokeez for dinner.

Very comfortable stay with friendly staff. We had a King, Junior Suite. Hood sized room with a very large bathroom, complete with a full shower and a jacuzzi tub. Our only”complaint” was the location was at the front of the hotel and traffic noise from the highway was noticeable in the early mornings and late afternoon. We ate in the Jaguar bar and found the food to be quite delicious. The gift shop offered local souvenirs at reasonable prices. The pool area was a great place to sit and relax.

We left our luggage with security since we were early for checkin. Concierge secured a tour for us to Altun Ha with a fabulous guide. When we returned, our rooms were ready. We ate in the bar where the staff put the Olympics on one of the TVs. The staff is helpful and nice, and all arrangements were made correctly. The next morning, our hotel shuttle was ready and took us to the airport.

Our experience at the Biltmore Belize was made truly special because of Kimberly, who took such wonderful care of us at the Biltmore Bistro Restaurant. From the very first interaction, she was kind, attentive, and genuinely invested in making sure we felt welcomed and well looked after. What really set Kimberly apart was the way she connected with us on a personal level. She didn't just provide excellent service—she made us feel like family. When it was time for us to leave the hotel, she literally rushed over to hug us goodbye, which meant more to us than she probably realized. That moment perfectly captured her warmth, sincerity, and passion for hospitality. Kimberly is a true gem, and her outstanding customer service is a reflection of the heart behind the Biltmore experience. We will always remember her kindness, and it's people like her who turn a great stay into an unforgettable one. Thank you, Kimberly — you made our time in Belize even more special.

The rooms were spacious and comfortable. Clean and well decorated courtyard with a large pool and outdoor dining area. We ate their breakfast buffet and it was great for the entire group.

If you're looking for a place to stay that has great service, great rooms, great food and relaxing, Best Western is the option!! Stayed 3 1/2 days in Belize city and it didn't disappoint. Very clean rooms and all around the property. Staff is friendly and very accommodating.

Always nice to start off with a pleasant surprise. Booked this trip on short notice. We were resigned to enduring the experience of a budget chain. Couldn't have been so wrong. This Best Western far exceeded out expectations. From the clean rooms, friendly and attentive staff and outstanding food quality. So good that we skipped looking for food outside and had all our meals in house. Their home made deserts are a special treat, The Hotel is in the City and, unless you want to enjoy just the island, the better choice to go around the small country. The islands are just a boat ride away too. We enjoyed both thanks to a wonderful tour desk at the hotel.

Perhaps it is unfair on my part, but I was not expecting such high quality for a Best Western. The ones we stay at in the US are great value for the money, but this one in Belize exceeded expectations. Staff was great as was the quality of the rooms, food, drinks, restaurant, pool, gym and overall atmosphere. We pretty much ate at the hotel most meals. Breakfast was a buffet for about $17 USD, including omelet station (they make pancakes there as well). Dinner has local Belizean dishes but also other types of cuisine (ribs, pizza, wings). We stayed here for 5 days and highly recommend, especially if you want to do tours on the mainland. You can still take water taxis for day trips to San Pedro and the snorkeling sites. Excursions can be booked directly through hotel as well.

Everything about the room was wonderful. The food at the bar and for breakfast at the restaurant was very good. The main problem was NOISE. Having music blaring loudly and with very very LOUD BASE. Until after 2 AM was unacceptable. If not for the music this hotel would be a 10

Visited the Bistro restaurant envisioning a nice breakfast as the hotel has a nice outdoor deck that would allow to enjoy a nice cool morning. However, even though there were just one or two tables occupied, the service was slow. Breakfast took over 30 mins to be brought to us. As Belizeans we did not feel welcome; we got an unfriendly vibe compared to how foreigners were treated by the server attending us. Servers should remember that anyone seating as a guest is a paying customer and should provide a good service regardless of the potential "tip" guest may leave. Will not return. Breakfast was okay.

Came to eat at the breakfast buffet Great spread. Fresh juices omelette station and more. Our server Kimberly was phenomenal. Coffee water and juices always filled. She was AMAZING. Best place in Belize city for breakfast. Great looking hotel too

Our stay at the Best Western Biltmore was amazing. Everyone was so friendly and welcoming. Especially Kimberly at the Bistro! Her warm smile and genuine care was fantastic. She knew what we needed even before we did! Kimberly made our stay feel like home. She is a true gem and I hope our paths cross again soon.

We stayed here twice—once as part of a tour, and again a week later for our final night before departing Belize. Both stays (in different rooms) were excellent. This hotel is definitely nicer than any other Best Western I've ever stayed at. The beds were very comfortable, with ample pillows, and everything was exceptionally clean. We always felt secure—the property has a very safe atmosphere, and the staff are both helpful and watchful. The grounds include a spa and a huge workout room. They have a large clean pool that we shared with others but didn't feel crowded. The gift shop offers a nice selection of items you might have forgotten to buy, and the prices are fair. They also carry many basic necessities, and you can book tours on site—though we didn't on this trip, it was nice to know the option was available. On our first night, my husband ordered the club sandwich—everyone in our group of six tried it. It was enormous, easily enough for two people. When we returned a week later, our group ordered four of them because they were THAT good. Their fries are great too. But the very best part was being upgraded by the manager, Yvette, on our last night. We were given a suite that was peaceful, spacious, and modern—I could have stayed there for days.... Thank you, BW Biltmore!

Everything was great with the hotel and the people working for the hotel. In the restaurante there's a lady called Britany, who is so kind and really helpful. Best waiter.

This was a last minute reservation so we could get to the airport the next morning. The hotel is generally nice with good amenities and restaurant on site. The pool is deep and long for laps and general comfort. Ashari, at the front desk was not a pleasant person to deal with at all however all the other staff that we encountered were great. The hotel was under renovation when we arrived with jack hammers and concrete cutting outside on the second level. Not great while out by the pool but noise cancelling headphones cut it down a lot. They do have an airport shuttle but it is $25USD for a couple. It runs every 30min. Overall, a comfortable place when not under construction with generally helpful staff aside from one.

From the moment we walked in, Kimberly McKay made our dining experience unforgettable. She greeted us with a warm smile every time and had an incredible way of anticipating our needs—even before we sat down, she seemed to know exactly what we wanted. Her attention to detail and genuine care went far beyond standard customer service. What stood out most was her authenticity—she serves with true love for her work and for the people she interacts with. Kimberly is a gem, and the restaurant is lucky to have her!

great hotel! the pool was so nice and the staff were very attentive and friendly. the AC in the rooms were DIVINE and the beds were very very comfortable. each bed came with 4 pillows which is unheard of. very happy with the location as well, it was a short walk to the grocery store and about 15 min walk to downtown Belize City.

Beautiful hotel! Lovely and friendly staff! Food was very good too! Our room was clean and the beds were comfortable. AC worked great! Would definitely stay here again!

The front desk and food service staff presented as friendly and willing to make us fully satisfied. Mr. Wilson goes out of his way to make his guests fully satisfied. He is surely an asset to the Belize Biltmore Plaza.

I have stayed at the Belize Biltmore plaza and it just keeps getting better. The restaurant is just awesome, the panades is so good.

Mr. Jeronie, is my reason for returning to Biltmore. His attention to details and genuine concern for my satisfaction.

Only stayed one night. Overall an above average hotel, but a little pricey considering the thin walls. Positives: Very clean, extremely friendly staff and pretty good food. They also had a nice bar area with good atmosphere and pool. Negatives: walls are thin, you can hear the toilets flush in the room next to you and they are pretty loud. Shower didn't get hot, we had to take cold showers. We had breakfast in the bar area, there were ants climbing out of the sugar so we had to switch tables.

My family and I stayed at the Best Western Biltmore in Belize where my kids loved the pool and the gardens and patio were lovely. Unfortunately, I had a medical emergency while there and the staff at the hotel couldn't have been more supportive! Not only did they help arrange transport to the hospital, staff came to visit me every day! This goes way beyond what one can expect from a hotel and made an already stressful situation more at ease due to their care. Shout out to Jeronie and Arelly for their above and beyond service. I'd happily stay at the Biltmore again!

We had a blast my husband and I stayed here for my birthday and they made it very special for me. From the cake, to the room, and cake. It was a blast!!! Thank you Yvette you were so funny and accommodating. Thank you Edmond for all the rides and conversations. You're the best. 10/10 recommend!!

The staff here is amazing! This was a multigenerational family trip of 12 people and they made all 12 of us very happy. Transportation was reliable and food & beverage was great and the hotel was very clean! This was our one night stop before heading to our final destination, next time we plan to stay an extra day or two to do things close to Belize City and will definitely stay here again!

Wonderful Stay with Exceptional Service (Stayed July) I had a fantastic stay at this hotel in July. The staff were all incredibly attentive, friendly, and helpful throughout my visit. The room was clean, comfortable, and well-maintained, with an AC that worked perfectly—especially appreciated after a long day out. The food at the hotel was also very good, with a nice variety and great flavor. A special thank you to Jeronie, the manager, who went above and beyond to make our stay comfortable. He arranged shuttle service for us and was always available whenever we needed assistance. He was a true pleasure to deal with and made a big difference in our experience. Highly recommended!

We had been in Belize City in the tourist section on Marine parade for a few days, so was very surprised to see this hotel On the main road in the middle of an industrial area? It was not a location I would have chosen to be in. The hotel was good the staff extremely efficient and friendly. On arrival We walked to our room past a stunning pool area and restaurant. Up the stairs (no lift in a 4 star hotel?) the room was generous and comfortable unfortunately the bed was not it was way too soft. The others I spoke with agreed. In going out to dinner it was suggested we eat in the hotel as walking at night was not recommended. This was not an issue we had experienced in our other hotel on Marine Parade. It made me feel uncomfortable. However we do walk outside to a wonderful wine bar attached to the hotel which was great. A good hotel for a night but would not a location I would want to holiday in.

Great experience, nice staff, great food.the beds are comfortable.the area is very safe. The food is very affordable and delicious. The shuttles are very reliable. Everything in the hotel works.i would 100% come back to this hotel again.

Amazing hotel, the pool was amazing, food was delicious, front staff was friendly & so attentive. They offered a shuttle service for a reasonable fee. Can't be beat. Jeronie, the manager, was VERY accommodating.

Great place, nice staff Clean rooms Pool was clean and staff was attentive Food was good and had top shelf liquor A great place to stay

The beds and AC were great. The staff was amazing !! Everyone was very kind and helpful. Highly recommend staying here I will be back again

The best pillows I've had in the resort. Great omelettes! Front desk service was great. Always accommodating and supportive! Jeronie was a pleasure!!

Wonderful Experience!! From start to finish, the service was exceptional. Would definitely recommend and return again!

The staff are very kind and helpful, and the rooms were very clean. My favourite part was the Bistro and Bar. Amazing food and drinks. Loved to see the greenery around as well.

Fantastic experience! The staff were incredibly welcoming and attentive from start to finish. The room was clean, comfortable. Loved the convenient location and relaxing atmosphere/pool area.

I went for a family trip and the foods were delicious the service is great and I enjoyed the pool the most it was so beautiful at night time with all the LED lights shining through the water

My trip was absolutely great, I only stayed for a couple of days but it felt almost like home. The staff was always asking if I was great, and when I was unhappy such as fixing my tv remote, they quickly aided. I am more than content. I am satisfied with customer service and the assistance of the staff

Everything was great. The staff upon check in is amazing, heart welcoming and warm smiles🥰. The buffet was to die for😍

Priscilla, Ellis, and Arely are so nice and vibrant with their personalities. I look forward to seeing them every time I visit.

Nice hotel with nice rooms, great pool, full size gym, good restaurant but especially very friendly and helpful staff both at the front desk and at the reception. Only drawback is that hotel shuttle is a little on the pricey side. This hotel is highly recommended.

Lovely hotel to stay for business ..have to come back for leisure. I have enjoyed the nature and the wonderful people and good food

We unexpectedly found ourselves in Belize City due to flight delays (again- happened last time we were here in August). American Airlines gave us vouchers for this hotel. It was a very pleasant place to land after a long travel day. Very comfortable beds and good AC. Food and Service in the restaurant was excellent. If I am not mistaken the crew stayed late to accommodate quite a few weary passengers. Everyone was extremely pleasant. Shout out specifically to Kimberly in the restaurant and Ricco our drivers. They both shared stories with us and made us feel very welcomed.

No need to leave except for excursions. The onsite restauant was good with decent prices. The bistro had good coffee and sweets. They had good meat pies at the coffee cafe. They made cortados which made my hubby happy. The pool was really nice; the kids made goodbuse of the pool. The AC was COLD 😊. Great location to airport to catch flight and excursions to visit family & friends, Belize city tour, zoo, Altun Ha, and Old Belize. We rented a car. The front parking lot is small but There is a larger parking lot in the back with a security guard. On the weekends be aware this hotel is nice for wedding receptions and parties. The party ended at 11:00pm and it was loud near our room. Take your ear plugs. We were there for a wedding and graduation party. Room was exceptionally clean. There is a microwave, fridge, and mini coffee maker in the room.

I really enjoyed my stay.the cleanliness of the rooms was on point, and the peaceful environment was exactly what I needed. Everyone was welcoming from the moment I arrived to the day I left. Made it a truly relaxing visit would definitely recommend a stay here!

Has the fluffiest pillows, bed is well prepared. Room smelt clean & fresh. Ambiance is very welcoming. Pool is a beauty Buffet style is available too Amenities are available in All of the Rooms & Suite Jeronie our tour guide was very HELPFUL & EDUCATIONAL. Definitely returning to Biltmore!

Loved the Help from front desk and Jeronie was very helpful and wonderful and loved his help with information about my stay. The gym was great and loved the pool and the Bistro restaurant staff was very lovely in serving the drinks and food. I recommend this amazing Hotel

Highly recommended welcoming ambiance, nice atmosphere as soon as you enter parking lots are clean rooms are nice and clean. Nice atmosphere. Friendly staff, good food, has a gym,pool, buffet, jaguar bar for drinks definitely going back.

The rooms were very clean and spacious. They also had many amenities. I loved the master suite especially. The bathroom was spacious and very comfortable. With a great view of outside. Jeronie was extremely nice and very knowledgeable. He explained everything in detail. I would be interested in joining the gym which is open to guests as well.

Atmosphere was really beautiful. Staff was very friendly and helpful. The rooms were very clean and spacious. Great experience. I would definitely come back again in the future. Was a really great experience for me and my work colleagues.

The hospitality of the staff was very outstanding. As soon as you walk in you are greeted with a smile. The scenery and cleanliness is also exceptional. Jeronie was also very helpful with the room service. They also have a pool, gym, buffet and bar. Definitely one of the best in Belize!

Excellent service. These young ladies go out of their way to serve their customers. I am a regular here for Sunday breakfast. I am never disappointed. Keep up the good work K'lee, Ashari and Monique. The breakfast bagel, the breakfast croissant, and the service are always on point!

Adorable café and coffee shop. Very cozy and nice to sit and enjoy some coffee. The baguette sandwiches are delicious and the pastries are OUTSTANDING. Friendly staff and good service to. We are often in BC for errands, this will be me new go-to stop for sure.

The beds were comfortable, I'd come and stay over and over. Jeronie, took care of us and made sure that we were good each day of our stay at the Biltmore. There is a nice coffee shop at the hotel that you must try. Jalisha at the front desk was very welcoming and she took care of our every need when we needed extra towels.

The hotel has grown over the past 30 years. The white gravel courtyard has been replaced with a beautiful pool and tropical garden. The restaurant was elegant yet inviting with an excellent friendly staff. The breakfast buffet included fruit, pastries and made to order omelet station. Yummy

Very comfortable beds, nice deep pool, super kind people and a great breakfast!! The courtyard is very scenic and the bar in the middle is nice. It is very safe too, with high walls and gates that are closed at night. Good little gift shop as well with plenty of cheap snacks to get before a flight.

Rooms were okay. Some are not updated. Shuttle service fees for everything. Food was limited options, the buffet is expensive and no prices posted anywhere for buffet. Prices on menu do not match what is on the bill and the hotel is not willing to accomodate the price difference. Great pizza place across the street.

Breakfast was very delicious, enjoyable, and relaxing. Kimberly, our server, was very attentive and anticipated our every need. She was gracious and friendly and spent time getting to know us. Definitely a charming asset to the staff. A most pleasant way to start the day in Belize.

Extremely noiay. Thumping ‘music' til 1am. Only Got a few hours' sleep. Ordered ‘the meats' pizza from restaurant to take to room. Waited over 30 minutes. Back in room, discovered they gave me a pepperoni (only) pizza. Called restaurant and they said they would bring it up. 10 minutes later, they brought a box of cold meat to put on my pizza. They brought a pizza kit….disnt replace it wven though it was THEIR error. Cold pizza. Was barely edible. Don't stay here.

I struggled with whether to give this 3 or 4 stars. It's probably a solid 3.5 but I rounded up. We were here as part of a tour group, so I cannot comment on the value. What WAS good about it, was that the room was clean, spacious, with comfortable beds, good lighting, lots of drawer space, a in room fridge and coffee station. The pool area is nice to look at though we did not use the pool. The outdoor eating areas are lovely and it's decent menu. However, the service was pretty bad, both nights we ate there. They did apologize but it was so slow. I do recommend the little wine bar in the front of the hotel. They had a nice selection of wines for $8 US a glass and it was a generous pour. The location is random - you can take a 5 minute walk to a grocery store but not much else. In short, if this was booked for you by a tour or travel agent, you'll be fine. If you are booking on your own, maybe look elsewhere.

It would have been a 5 but…. We wanted to just relax by the pool since it is our last night here. Unfortunately, there were 24 kids swimming and screaming in the pool. Apparently they give children's swim lessons from 10-5pm each day…. We were totally bummed out as a paying guest to not be able to relax by the pool…. Now the good. Room is awesome. The grounds are beautiful with sightings of iguanas and geccos…. Now it's night time and quite pleasant. The food is good and nice atmosphere to sit outside. There's a fun bar. Pretty great place unless you want to swim and hang by the pool in peace…

NIce place to stay for one night. Bed was comfortable and air conditioning worked well. Good wifi. Television did not work the next day. Also service at the restaurant was really really slow. Food at dinner took 1 1/2 hours and breakfast was slow as well. Please make service quicker.

My family and I used this hotel as a one night stop over on our way to the airport. The beds were comfortable enough and the rooms were nice. The hotel is not close to any restaurants so our family used the in house restaurant/ bar for dinner and breakfast. The problems began in relation to the charges on our bill after dinner. My husband ordered 2 draft beers during our meal. On the menu, the charge for the draft beers were $10 but when our bill came, the charge was $15. When we asked our waitress about the discrepancy, we were told the price had changed but the menu had not been updated. I asked to speak with her supervisor (Crystal) Crystal came and informed us that the price was $15 but she could offer a 10% discount! I explained that it is not good business practice to list one price but then charge more after the beverage was ordered and consumed. I asked to speak with her manager. At that point our waitress came back and said they would only charge for the price on the menu. There was also a charge for a beverage that we never ordered. That was also removed from the bill. In addition to that, they added a (Service Charge) to the bill. When we asked about the service charge and if that was gratuity, we were told by our waitress that they all "shared" that amount. The next problem came the following morning for breakfast. My husband called down to inquire about the breakfast buffet being offered and was told it was $25 per person but again, after we ate and received the bill, they told us the charge was $35 per person with the service charge added. On our bill, it listed 3 breakfast buffet $96.42 and 1 service charge for $8.57 GST$10.71 for a total of $104.99. If the charge was $35 per person that should be $105. Again the bill was really confusing and once again, it felt like they did not communicate what the charge would be versus what you are actually charged when the bill came. I think management could do better. I know these folks are hard working and probably sick of dealing with people asking questions but they need to communicate better about their charges for food and beverage because it makes travelers feel there is dishonesty going on. There was nothing wrong with the hotel side of things, although I did feel like the charge for the shuttle to the airport a few miles down the road was a little on the high side. My complaint is really about the communication regarding food and beverage charges.

The staff is so friendly and helpful, they made my stay a very calm and smooth one from the time I checked until the time I checkout. The food is exepctional. I strongly suggest for you to book your stay with them if you are ever thinking about staying in Belize.

In early January, we missed our connecting flight and were forced to stay in Belize City for 2 nights. We're very glad we picked this property. It's beautiful, quiet, well maintained, and the staff is superb. Our boys loved the pool, restaurants, gym, cafe, and gift shops. We also want to thank Jeronie Wilson, who went above and beyond to accommodate our unique requests, both during and after our trip.

They charged me twice for the room. I ended up paying double. I had already paid in advance with Super.com. I explained this to the receptionist and they did not care. I have been trying to get a refund for the past week but so far I have not been refunded for paying twice for the hotel room.

The rooms are an ok size but not spacious and one room wasn't very clean. Most rooms face the pool and there's music and noise till late. Breakfast was decent. Hotel is far from city center so almost everything requires a taxi or hotel shuttle at a per person fee (even things that are close by).

After a flight cancellation and no place to go, the Best Western took us and a plane load of people in for the night. They were already fully booked, but they worked around the clock to set us up for the night in conference rooms, put out spreads of food for supper then breakfast and lunch while we all waited to return to the airport. The staff was absolutely unbelievable!! They truly went above and beyond to make sure that all of the unplanned guests were taken care of. The manager Ted completed constant rounds to talk with all of the guests and did everything they could for us despite already being at capacity and planning for a very large function the following day. He called in all available staff, whom ALL were very friendly and helpful with everyone. Despite the influx of guests and around the clock hours, the staff at the Best Western never wavered in providing the best possible hospitality. Our family will forever be grateful for the Best Western! From the bottom of my heart, thank you. May God bless you all.

The staff was wonderful both the restaurant and the Front Desk. The food was OK. The fry jacks were great. My room smelled musty and the pillows were horrible. You aren't able to plug your phone charger in next to the bed because of the lamp plug-ins that they have. And my faucet was, movable loose. It was an OK place to stay

Tropical storm Sara approached. Westjet's departing plane had issues. They took us to the Biltmore, who had no rooms. No one else did either. Ted Tejada, the GM, and his staff fed all 200 of us very well, on almost no notice. He took my wife and I, and another older couple, to stay at his house. A few other places to stay were found for stranded passengers, and most slept in a conference room or on chairs and couches. Many staff stayed with them, so they could be at work the next day and avoid flooded roads. I asked Ted why they did this for us. He said the reputation of his Hotel and his country mean everything to him. I believe him.

We are storm stayed at this amazing hotel. GM Ted has gone out of his way to accommodate us. Food and service has been amazing. Our flight was cancelled due to mechanical problems and this hotel opened its doors to help us. Staff have been awesome and extremely helpful and patient. When and if we ever return to Belize this is the first place we would stay. Thanks Ted and staff!

Very nice physical plant. Well groomed landscaping and they do great pool maintenance. The front desk people were friendly and helpful. Air conditioning was superb. Down sides are restaurant is understaffed. They should have self serve water and coffee if they don't have the people to keep cups filled. The quality of food was fine. Main issue I would want fixed before I would ever return is that the showers were cold most of the time. Inconsistent temperature but mostly so cold they were uncomfortable. Located reasonably near a few good restaurants and a grocery store. Their shuttle took us free of charge to a grocery store during a storm when walking would have been hazardous. Much appreciated! Had a couple of planned meal meetings here. They did a good job getting everyone fed.

We went on a medical mission trip with about 75 providers so we filled the hotel. They made a lot of money off us and service was poor. It was pricey about 300$ a night. The breakfast was good but it was hard to get a cup of coffee or water from the waitress. We were told we could not bring outside food into the hotel. We had to meet out front a few times. When we reserved the shuttle to take a few of us back to the airport the shuttle left without us because we were 3 minutes late. I have been to many hotels in Central America and the service at this one was very poor especially for the price and restrictions they placed on us.

The hotel was above average.not all inclusive establishment but with prices so reasonable we didn't mind. It was clean and well sanitized daily. I even observed a worker wiping the hand rails with Lysol disinfectant. The Jaguar Bar was the best. The bartenders were superb hats off to Ms Wade & Ms Ciego they were great. The wait staff was just as professional special thanks to Ms Siera & Ms Rishell

This is a short ride from the airport - we stayed overnight after a delayed flight, and it has an onsite bar and restaurant with cold beer and good food. The rooms are clean and the beds comfortable. The checking staff were very helpful. There are no elevators and the security helped us with heavy bags to our room.

Excellent service. The persons had great customer service and job attitude. Kudos to Jeronie Wilson, he was at front desk. Continue doing an awesome job, this kind of service is commendable and I highly recommend your hotel to everyone. The food was great and the cafe service was exceptional.

We enjoyed a relaxed vacation spending a lot of time in the swimming pool. The location is close to the airport with easy access to most tourist activities. The room, restaurant and bar services the best. Xxxxcxxxcxxxcxxxxxcxxx"xxxxxxxx

The room was very nice and clean. The maid was very congenial and the help at the restaurant and bar were really helpful. The whole experience from the desk clerk to the others including their restaurant help were top notch. The food at the restaurant was awesome and the servers were great.

Great hotel; wonderful staff. Only thing that needs attention is that the toilet commodes are very low (uncomfortable for taller people). Nice fitness center, cafe bar, nice pool. Restaurant food is great, pet friendly. Beds are very comfortable.

The staff are the best very helpful,the place is clean, would not hesitate to recommend this place to anyone. Close to the airport, close to the downtown area.The restaurant was great, breakfast and dinner was lovely, variety of food to choose from.

The Biltmore is an oasis in the City of Belize. The setting feels more like a family home than a hotel. The improvements we noticed on this trip are making the hotel an even better place to stay. The grounds are luscious and well kept. All of the guest spaces were clean & inviting. The rooms were comfortable and fully airconditioned. The staff were outstanding. We want to give special mention to : Kimberly, Trecia, Dayan, Denise, Tifara, Crystal, Sierra and Ashanti. They all went above and beyond with their service. Smiles greeted us whenever we entered the bar or dining room. Thanks to them for the wonderful experience. A special thank you to Ms Yvette and the staff at the front desk. A special shout out to the staff at the Biltmore Cafe. Those young ladies are "killing" it!!! We thoroughly enjoyed our stay and plan to be back at this hotel in the near future. The Bennetts

The rooms are clean, the pool is perfect for relaxation and the food is great. We also stayed for my birthday and Jeronie Wilson helped my husband surprise me with the room decorated with balloons, cake and champagne. The staff is incredible.

This is a great place to stay when in Belize City. The hotel is super clean. The staff is very friendly and accommodating. The food service in the restaurant is fantastic. The gym definitely met my needs.

Wonderful stay! Beautiful hotel grounds and great pool with lounges and umbrellas next to their bar. Amazingly friendly staff who make sure your stay is welcoming and relaxing with no worries. Rooms are spacious with very comfortable quality beds. Well appointed with toiletries, fridge, coffee machine, and microwave if needed. Checkin was easy and quick. Much thanks to Jalisha at the front desk who welcomed us with open arms and smiles after our 90 minute boat ride from San Pedro. She made us feel at home and was also very helpful in arranging our ride to the airport with Mario. Highly recommend spending time here when arriving into Belize City or before leaving.

The property was beautiful! Everything was very well maintained and the staff was wonderful. The room was very comfortable, especially with the AC! We enjoyed time at the restaurants and the food and drink was great. Would highly recommend!

The staff and employees were all very delightful and they were very hospitable with me Making friends with them was very easy because they were always very attentive in the restaurant as the people who came to clean the room I will recommend thi place if you want to visit Belize

We got stuck in Belize City after a week in San Pedro due to storms in Miami. Best Western was easy to book and even upgraded our room for free. There is no elevator to the 2nd floor so if you can't do stairs, request 1st floor. The dining and pool area looked well kept, although we didn't use it.

ideal hotel, close to the airport. Good food, great service. Nice garden and pool. Spacious rooms with lots of amenities.

Needed 1 addt'l night and searched AmexTravel and this popped up while I was in Belize. Not a 5 star accomodation, but he staff was awesome. Had a wonderful time with Dayne (Diane) at the bar. She gave me balloons nd cake for my birthday. Thanks again!

I stayed at the Best Western Belize 1 night before my flight. Based on my experience in Belize city it is probably the best option at yhe present time, at least until the new Marriott will open. I stayed the the newly renoveted kink size rooms and i have to say it was the level of any 5 star hotel - huge rooms, very comfortable king size bed, ambient lighting, huge walk in shower, toiletries, safe, espresso machine, iron, fridge - the whole nine yard. Stuff was extremely helpful, room was meticulously clean, the food for dinner at the bar was excellent and the playlist from the 80', 90's and 00's was perfect. Great vibe. Bare in mind that the price is higher than other option (sometimes by 100%), nevertheless you will get what you paid for.

Very friendly and PLEASANT staff clean he poolside decor is BEAUTIFUL. You will need a car or pay for taxi service

Nice place. Upgraded recently. Since we were there last, they appear to have added private venues - probably weddings. Pool. Restaurant was good. Hotel van trip to airport same price as a taxi. The exercise room is no longer there. Staff are friendly. Nice gift shop.

Very clean, wonderful staff especially Roger at the jaguar bar. Very fun atmosphere and the food was great. I would stay here again any time. Buffet was also very good for lunch. Shuttle to and from the airport also very helpful. Quiet at night as well.

i have been staying here almost every year for a week or two. Jerommie Wilson the manager and all his employees have been AAA exceptional. This trip I had to stay 2 more weeks after my girlfriend had been admitted to hospital. Two weeks later i am still here and the service they provided, wheelchair, driver to hospital, room service and general help. I love this place. you have to stay if you are in Belize city before or after island trips. close to a hospital and the airport

I stayed at this Resort as a layover for a trip to one of the islands. We took advantage of almost everything the resort offered, gym, pool restaurants. Breakfast was fantastic. lunch in the restaurant was terrific as well. The location was perfect we went to a cute little restaurant for dinner on the water very short distance to travel.

Nice quilts, good service, great customer service, great location in belize city, wonderful bar, food, pool very cold air conditioning. I would have recommend this hotel to anyone how visits Belize City and requires great service with a smile and comfort

Absolutely hands down the nicest Best Western we've ever stayed at. Looks NOTHING like the Best Westerns back in the states. The rooms are crazy nice and their food wonderful! Our flight got canceled but ended up being a positive as this place is that nice… for what it's worth, the people behind me in the Belizian Buffet line said they initially were bummed to hear our hotel comp was at a Best Western and then raved that no way this could be a Best Western. You seriously cannot go wrong with this one… oh and did I happen to mention how incredibly kind the staff were? We were beyond impressed!

Biltmore Best Western was able to accommodate us after a last minute flight cancellation. Kind staff, delicious food from the bistro, clean rooms, and a beautiful courtyard/pool. We will return for sure the next time we are in Belize City!

Wow, where do I even start with my review of Best Western Biltmore in Belize City? Let's dive right in! When planning my sister's 40th birthday trip, we chose the Best Western Biltmore in Belize City for its convenient location. Little did we know, it would exceed our expectations in every way possible. From the moment we arrived, the staff at the front desk, particularly Yvette C., who we suspect is the supervisor (or should be!), made us feel like VIPs. Despite a rocky start with a disinterested staff member, the warmth and hospitality of Yvette and her team quickly turned things around. Their attention to detail was evident from the moment we stepped into our suite, beautifully decorated for the birthday girl. They went all out decorating the suite we rented for my sister. It was like stepping into a birthday wonderland! Though the decorations disappeared a bit too quickly for our ongoing plans with them, the gesture was deeply appreciated. Throughout our stay, the level of service remained consistently outstanding. The restaurant and bar offerings were impressive, with breakfast being a definite highlight. Now, onto the food and beverage experience—mouthwatering! Breakfast, dinner, in-room service, you name it, everything was on point. Plus, discovering banana bread and Johnny bread that tasted just like home was an unexpected treat. Only a few mehhh dishes received, but overall GOOD. Speaking of home, the rooms at Best Western Biltmore felt like a luxurious sanctuary. The tasteful décor and cleanliness were top-notch, making each return feel like a fresh check-in. And can we talk about that spa-like aroma in the halls? Total bliss! The attentive housekeeping staff, led by a delightful woman whose name escapes me (perhaps Simone?), ensured that our accommodations were always impeccable. Their friendly demeanor and attention to detail did not go unnoticed. It's like a breath of fresh air! Even outside of our room, the hotel's amenities impressed. The well-kept grounds, inviting pool, and convenient gift shop added to the overall experience. And when we needed an additional room at the last minute, the staff handled it with efficiency and grace. I must also commend Jalisha at the front desk, whose quiet efficiency and warm smile made every interaction a pleasure. She was quiet but incredibly efficient, always ready to assist with a smile. It's the little things, like her willingness to assist, that truly make a difference. There was one other lady who took care of us as well, I cannot recall getting her name. But always helpful. Despite some disappointing experiences elsewhere in Belize City, the Best Western Biltmore stood out as a shining example of hospitality done right. While other excursions left us disappointed and quite frankly ROBBED, our time at Best Western Biltmore was nothing short of exceptional. In a city where everyone seems to be after your dollars, the genuine care and attention from the staff here were like a breath of fresh air. What truly set this hotel apart was the staff. Yvette C., in particular, deserves special recognition for her exceptional hospitality. She went above and beyond to ensure our every need was met, reminding us of the warmth and hospitality back home. I hope she received our small token of appreciation. You are a GEM, and a good ambassador for your company. She was always a phone call or message away. Eased my anxiety pulling off surprises and coordination. THANK YOU!!! In conclusion, our stay at Best Western Biltmore Belize City was nothing short of magical. From the exceptional service to the luxurious accommodations, it's clear that hotels still have a place in the hearts of travelers like me, even in the age of Airbnb. Thank you to the entire team for making my sister's birthday celebration one for the books.

The title says it all. It was a great experience saying at the Biltmore, it was ideal for our needs and surpassed expectations.

Great hotel. The front desk and all staff are fantastic. We have stayed 5x at that hotel. Food, service, rooms, and the pool and gym are excellent. You can not find a better hotel.. try the gift shop excellent for those last-minute gifts. Date April 2024

Ted Tejada and his team are very professional and courteous to our group. Special thank you to Kimberly who works as a server in the dining room area. Always had my coffee ready and willing to share a few minutes of her time talking to me, an giving us recommendation. I thank you Mr. TED TEJEDA.

As the title says. Service and food and drink options were limited with many items not available. Management not really bothered when I raised this. Until I refused to pay the mandatory service charge. That sermed to get their sttention and resulted in an argument in the middle of the restuarant. Very unprofessional to be in that position in the first place and then to argue in public. Service charge was not paid but the whole experience left a bitter aftertaste. It is a very good property that has management that are complacent and just going through the motions. Needs an injection of new management. Noisy fridge in the room as well.

The hotel's rooms are located around the central part where the swimming pool and restaurant are located. When you come out of the hotel room, you are immediately outside in a beautiful and clean environment with lots of plants. Well-appointed rooms, excellent beds and good WiFi. An extensive (but quite pricey for the country) breakfast buffet for 32 BZ$, about 15€. The hotel is located on the main road to Belize City, almost 5 km from the center, much too far to walk. Because the hotel shuttle we had ordered for the morning (for 20 BZ$) was unfortunately not available, we looked for a bus. The bus turned out to almost stop in front of the door! This bus took us to the center (bus station) for only 2 BZ$ per person, after which we could continue by bus to the Belize Zoo. Back to the hotel also went well (= bus to Belama). In summary, a location far outside the center, but with a handy bus line to the center, where you also come into contact with local people. What we didn't like was our so-called connecting room. You pay the same as a regular room, but you have much less privacy. We could hear our neighbours talking through the connecting door, coughing and only going to sleep after their TV turned off. Hotels offer a connecting room as a service to guests who request it. Why doesn't the reception ask the other way around when you check in if you, as a guest, want to stay in a room with a connecting door? Finally, there are not many restaurants in the area, except (an good) "Sahara" across the street.

Exceptional Service front desk, housekeeping, shuttle service room was very clean and is every time stay here I the housekeeping is very detail oriented front desk and shuttle service are very professional and courteous

Very clean, spacious rooms, beautiful property, the pool area is gorgeous, air conditioning in the room works very well, and friendly staff. Area around it seems okay, but we stayed and ate at the restaurant in the hotel. Good food and friendly servers, just very slow service. We would stay here again, mainly because there does not seem to be any other reasonable hotels near by the airport.

Really easy place to stay right near the airport. Just take a taxi over and you are set. Then you can travel to Lamanai or the Cayes after you rest. Belize is awesome. The hotel has a pool, gym, coffee shop, bar and restaurant. Rooms have air conditioning too.

I love this place! close to airport which is nice to have. We stayed here on both ends of trip because of location. We were pleased of the comfort of hotel, Food ( excellent) and service. rooms have nice comfortable beds. The courtyard and pool area are lovely, pool is very nice to swim in. Nice gift shop and drinks and snacks available to buy.

Great hotel for one night in Belize City. We were lucky to get upgraded to a suite - which was large and beautiful. The pool was great, and with a noon check out time, we were able to enjoy both days of our stay! Staff are helpful and accommodating. We dined a few times at the Jaguar bar, and the food was good. As we were not comfortable going outside after dark in Belize City - we stayed at the hotel most of our stay, and it was perfect for what we needed. If you do want to go places in Belize City - you will either need a car or use taxis as there isn't a lot around the hotel for tourist activities.

One night stay before flight home. No elevator in this hotel, 2 stories. Rooms all face the inner courtyard, however bathroom window faces outside. Room 237 2 dbl beds, small table 2 chairs, desk and desk chair, TV, safe, microwave, mini frig, AC, standing shower, clean room. Jaguar bar Serves same food as Biltmore Bistro Restaurant Biltmore Bistro Restaurant Outdoor/covered patio seating and indoor seating. They also do room service. Note: food portions are large here. I ordered an appetizer and it came with 8 salbutes. Breakfast served 6:30-10am Large outdoor pool with lots of seating available. Front Desk: several times I needed to ask for things and there was always a line of people either checking in or waiting to ask for things like I was. They really need 2 people at the front desk!

good cozy hotel. staff very professional, food is good, clean room, internet need to be made to be more reliable. special mention to the dining room staff with special mention to Kimberly and Meverlyn.

We enjoyed our one night before going to San Pedro. The room was beautiful, clean and we loved the kitchenette. Our jetted tub did not work but others who stayed told us theirs did. It feels safe and secure, and the staff are very friendly. We will definitely stay here again!

Hotel: First major red flag was that this hotel does not have a public email address. The only way to contact them is through their phone lines- which do not leave a paper trail. I even contacted Best Western Hotels Reservations, as well as Customer Service, and they wouldn't provide an email for them. I booked our room over a month before arrival. We arrived at 3:30 PM- a half hour after check-in. After 15 minutes of looking at rooms on her computer one by one, the front desk advised there were no rooms ready. She stated this was in-part due to their agreement with certain airlines: flight staff can request extremely late check-outs, such as 5 PM. The front desk indicated we should wait an unknown length of time until a room was ready. We had been traveling for 2 days and just wanted to rest. After another 5-10 minutes, the front desk magically managed to find us one. We walked all the way over there and opened the door with the key card... only to walk in on someone who was still using the room!! This of course was very embarrassing for us. We returned to the front desk and she was somewhat apologetic. We then waited yet another 5-10 minutes, and she said she had a room- but it was "on the ground floor". I asked if that was bad, but she replied it was fine. Upon locating it we realized there are 3 "overflow" rooms. They are set apart from all the other rooms/pool/restaurant. They are on the front, busy street with motorbikes and noise, and "the view" is a hotel storage area. It took just under an hour to get a room, with all the complications. ** Deluxe King rooms advise a Garden View. This was NOT the case. ** Room: Poor TV- There was some cable options, but every channel was quite blurry and froze on and off. The front desk said there was Netflix, but it wasn't working on our TV. Bed and pillows- decent. No signage indication there was extra towels by the pool, and they're pretty hidden. As it's overflow next to storage, the staff are outside in the hall making noise at 7:30am. The room smelled wet and musty. Restaurant: The service could not get any slower. It took 45 minutes to get 2 meals aound 4:30pm, when the restaurant was at ~10% capacity, with more than enough staff. A repeat the next day... 2 meals at 11am took 45 minutes (chips and cheese dip, and fish and chips). The restaurant was at ~5% capacity. There's a non-advertised mandatory Service Charge. Staff: Front desk and waitresses were barely cordial. Airport shuttle driver tailgated the entire drive. It was $25US each way for 2 people. The bellhop/security guy was the only customer-service oriented one, but even he pushed for tips. Pool: Nice layout and seating, but hotel staff say nothing when there are kids splashing the guests repeatedly.

Called from San Pedro to arrange shuttle pickup on arrival. Shuttle wasn't there. Called hotel after 30 mins waiting. They said shuttle was at airport and left with other guests already. I was confused bc we weren't delayed. Turns out the guy next to us had been waiting for them for 90 minutes and swears the shuttle was never there! Restaurant added >20% hidden fees to our bill. Very confusing when there's a 9.5% service charge added, only labeled “S.C.,” and mentioned nowhere on the menu or in restaurant. Is that a gratuity? We should be told so we're not double tipping. Also a 12.5% sales tax was added after the service charge. Every other place this week sales tax was included. Felt scammy. Room 136 smelt so bad and musty, the bathroom had a sewer smell. Bathroom door has to remain closed. Tied my cotton pants around my face to wear as a scarf and try to reduce the smell to power thru but woke up 130am nauseous. We overheard others in the restaurant saying they set their bags down and walked out of their room due to the overwhelming smell and were waiting for a replacement. The daily local swimming lessons taking place in the guest pool is a first for us, at $189usd/night. I got the front desk to assign us a new room with non working ceiling fan at 2 am. Left for airport asap. Airport Shuttle is not free, it's $25usd.

Nice place near the airport and on the way to Belize City. One of the nicer hotels in Belize City so it will cost more than many other places. You can set up tours via the hotel if you are interested. Nice restaurant with a buffet and there are other eateries nearby.

This hotel had nice large rooms that were clean enough, and the service was very good. My toilet didn't work twice and they did come right away. The food we had for the dinner buffet was almost non-edible, food was cold over cooked noodles were congealed, etc. The breakfast buffet wasn't much better. The bed was very comfortable and I slept well

This was by far the best hotel we stayed at during our family trip to Belize. The rooms were beautifully remodeled and updated. The hotel staff was so friendly and accommodating. They truly made our trip a 10/10 experience. The breakfast was a true authentic Belizean style buffet breakfast. I would definitely stay at this hotel when I return.

The BW Biltmore Plaza was perfect for our family! Nice pool, great beds, delicious food! Hotel was very clean and everything worked. Staff was prompt i helping check in and out. Restaurant staff was quick and helpful.

5 out of 5 the room were so elegant and great we were treated amazingly by the staff the food was to die for the nights we spent their were the best would do it again and so affordable highly recommended and most importantly we felt safe and secure

Happy to say I had a great experience here, front desk personnel and staff was lovely and helpful and my room was very clean. I would definitely recommend this place to other travellong and ill definitely be staying again!

The Biltmore is just outside the city but has an quiet tropical vibe owing to the lush landscaping Very friendly and courteous staff abound. The rooms are somewhat luxurious and pristine- I would stay here again.

Very good hotel and staff and would really recommend for any purpose, whether be for luxury, fun, business etc.really recommend also for families that want to have unforgettable experienc in a clean and safe environment

Consistent great and friendly service. The check-in was a delight with Sheridan. We had a few good laughs, so a good start to our stay. At the Biltmore, I know I can can relax, and that I will be well looked after.

My recent stay at a hotel was far from the peaceful and relaxing experience I had hoped for. This is my last day of stay here and unfortunately, noise disturbances marred what could have otherwise been a pleasant visit. Upon checking in, I was initially impressed by the hotel's elegant lobby and courteous staff. The room I was assigned to also appeared clean and comfortable, which added to my optimism. However, it didn't take long for my enthusiasm to wane. The problems began in the evening where I encountered a rather unpleasant issue – a blocked toilet. However, the issue was fixed quickly but it kept happening again and again. What I also notice is the incessant noise from the hallway and neighboring rooms. It seemed like the walls were paper-thin, as I could hear conversations, footsteps, particularly drilling every morning where I had to cancel my zoom meetings. Ultimately, my experience at the hotel was not great due to the persistent noise disruptions and toilet being blocked everyday. This significantly impacted the overall quality of my stay but still I truly appreciate the hospitality of staffs as they are welcoming.

We stay at the Biltmore every year during our mission trip. However, for some reason they did not have our reservation when arrived. We were eventually given rooms despite being previously told they were sold out. We are always pleased with our rooms. Unfortunately, this time because they did not have our reservations the rooms we were given did not have the microwave we requested. This was a problem because the microwave in the restaurant was not working so we weren't able to warm our leftovers and food went to waste. Nonetheless, we especially enjoyed the restaurant as our waitress Ms Kimberly always takes great care of us. She is professional, courteous and very attentive to our needs. She is an assett to this establishment and in my opinion deserves a raise!

DO NOT RECOMMEND this hotel to any guests travelling, my last visit was nothing of a good and relaxed time. My family and I had 2 separate itineraries, (1 night and return for a 4night), the first evening we checked-in, we simply stayed in - tired. Got up early to take a swim, came to find about 25-30 kids in the pool - this was a swim class that occurs everyday, so as a GUEST you cannot use the pool during our stay - i was told the pool access is from 6-10 for guests (what a joke), I'm on vaca and you will dictate when I get to use the pool. I asked the front desk about it and they mentioned the class will be over this week (thursday 7/27). So that day was spent not enjoying the amenities we paid for. I returned on my second itinerary, checked in Sunday 7/30 thru 8/3. Came in tired from the cayes, we put our beverages in the refrigerator as normal folks would do. Got up the next day and found out the fridge does not work - food spoiled and had to be thrown out, water, sodas room temp. I mentioned this to Elias as we were stepping out and please have this rectified upon my return later that evening, he said no problem. I returned to my room, fridge still broken Elias already left, mentioned this again to the front desk Monday evening! At this time, I've been bugging the ladies in the back for ice so we can have cold water to drink and so fort. Tuesday morning again same issue, mentioned to the front desk, return in the evening to no avail. Again told Elias about this tuesday evening, forgot the ladies name as well and ask to speak with someone that has authority. This went on again on wednesday morning , and I ask to speak with Ted - the GM to address this issue. Wednesday afternoon a technician came to check the fridge, which was controlled by a light switch (imagine this crap!!) So I had no fridge access my entire stay because a switch was not on - complete ridiculousness. The fridge was put on between 2-3pm wednesday, we are checking out thursday morning. I have not heard from Ted at all (poor customer service - zero star), and this had led me to draw a conclusion of why the staff (front desk) operates like this - its a direct reflection of Ted's work ethics, sadly its contagious and leaves a very bad dislike upon the guests - whom should all be your #1 priority in this line of business. Save yourself the headaches, money, enjoy your peace of mind and go elsewhere!! I do believe the hotel should DISCLOSE to guest upon arrival that the pool will be off limits and why - to me this is a huge misrepresentation and should be very clear online . The hotel sells a package to the general public and trust me the entire pool is overcrowded, leaving no room for guests at the hotel on any given day! Clearly the pool was designed to accommodate a hotel this size and bringing in more guest to simply utilize the pool exceeds capacity and leaves no room for anyone to feel relaxed whiles on vacation. Thanks to Ms. Kimberly and the other ladies, for always ensuring I had my coffee (that was broken too) and ice - I bugged them daily at the expense of the inattentive very poor customer service received from the front desk. We will never stay here again! Go to Radisson or Golden Bay hotels.

The air conditioning is basically nil. Nice people; but hard to enjoy anything without having any escape to AC to sleep or eat. Here for a layover with my company and definitely going to request they find a better hotel for the future. The lack of air conditioning at 90 degrees outside is just awful.

Overall, I was extremely satisfied. The receptionists and management were very friendly. I had a beautiful pool side view room, very clean. However, the buffet breakfast should have more options. Kudos, to the staff from Banqueting!

Great, clean and Friendly with all the services you may need. Both Yvette and Koralyn at the Front Desk greeted us with smile and made sure our stay was excellent. Esdra, the driver, was courteous and so easy going-- made our stay great! Trisha, the bartender, has a fabulous personality and made it fun to hang at the pub.

Great stay. The room was spacious and extraordinarily clean. Food was delicious and the staff at the restaurant was excellent. Kimberly in the Biltmore took such great care of us. We will be back. Thanks so much.

We were pleasantly surprised during our stay. We had been staying at luxury resorts though out our trip and wanted our last hotel to be near the airport. Our expectations were not high but the staff, food, cleanliness and overall customer care exceeded all our expectations. The staff was welcoming and the waitresses make you feel you are a priority. The food and drinks were delicious and well priced. Will definitely stay here again on our next trip to Belize. A great stop to rest before beginning your Belize experience or before flying back home.

The staff and rooms at the Best Western were great! It was a very comfortable stay and they had wonderful amenities to offer. If you're looking for somewhere that is safe, with good security, has a restaurant on site, and has good comfortable, cool rooms, then this is the place! It doesn't have a view of the water and isn't within walking distance of many places, so if that's what you're looking for, it's probably not for you. Also, if you're looking to use the pool regularly, this may not be what you're looking for as the pool has swimming lessons for the majority of most days. Still a wonderful place, and I will definitely continue to stay at this location.

My girlfriends made my dream come true with excellent planning and execution of our small and intimate baby shower celebrated with family and close friends. They made the best decision in choosing the Best Western Plus Belize Biltmore Plaza Hotel! The ambiance was beautiful, the staff worked very hard to please us in every way, and the food was delicious! They could not have picked a better place for such a precious event. Thank you to Mrs. Yvette Cattouse for her recommendation, good vibes and ensuring everything went smoothly. A special thank you to the General Manager, Mr. Ted Tejada, for exceeding our expectations and ensuring that the event was a success. Many thanks to all the wonderful staff for making our day so special. We definitely recommend using the facilities for your wedding, shower, or any parties. P.s. There's so many breathtaking photo op locations around the hotel, our outdoor photos looked so surreal. Stunning! Classy! Elegant! Fabulous! 

If you don't want to sleep, like to party and enjoy 1;00 AM confrontations with drunken louts, this is the hotel for you! There is ground up construction going on at this site - not disclosed at booking. Very noisy. Management confirmed Sunday construction hours 9:00 am to 5:00 pm. Construction equipment began running at 6:30 am with loud, continuous hammering starting promptly at 7:30 am Sunday morning. Ouch! Calls to security from us and from other guests yielded no relief from the two drunks guys that shared their conversation with our wing of the hotel at 1:00 am. When asked civilly to quiet down, they argued and showered me with obscenities. They told me that the party underway at the hotel was where the noise was coming from, drunkenly oblivious to their behavior. There was a party underway until 3:00 - that for us, was truly not a problem. They hung round for 30 minutes or so. Another guest who experienced the non-security response to the 1:00 am drunks commented on AC not working in their room, complimented by a boarded up window! This is a nicely appointed hotel with lovely pool/garden/restaurant common areas set into a commercial area next to an auto dealership. Other than for the construction, the property was great! Poor management however was the. Order of the day with the exception of Esdra (van driver) and Kimberly (waitperson) who provided sincere, caring service! Hopefully a better management team will hire them away.

Hotel is great, rooms were lovely and clean. Check in was difficult. Breakfast was very late to start, does not begin at advertised 6:30am. Breakfast staff were very surly, for the price, I would skip breakfast here and go somewhere else.

It's alright. The hotel itself is nice, and so is the front desk staff. Good location for tours but you'll need a taxi to go out at night. Bar staff and drinks are awesome. Dining there is VERY slow and the food usually gets to you cold. Frequently it would take 45 minutes to get food after ordering. Maid service scratched up a sculpture I bought because the dumped one side of my suitcase onto the other to get to the bed, despite not needing to do that.

We were here 2 nights. It is in the middle of nowhere and no view what so ever. That's why all the rooms are facing the inner court which makes the windows nonfunctional. Who would want a open window where everyone walk by can see into your room. The room itself is decent. Air cond and water pressure are good and even has a mini fridge. Breakfast buffet was good, lots of fresh fruit and an omelette stations, yogurt, oatmeal and etc. service tho is weird. The staff was nice but it took their time to bring you what you asked for. I asked for hot water and it didn't come until i am done. That's with asking for it twice. Also asked for lemon with the hot water twice and it never came. So i just gave up. There is a grocery store (Brodies) about .4 miles away and there is a good Mediterranean grill (Sahara grill) across the Highway. Other than that, there is really nothing around.

The hotel accommodation was terrible-no hot water and plumbing issues. Great staff -very nice and efficient. Will not recommend for business conferences. I had no choice but to leave a day early. Sad.

The rooms and bathroom are a comfortable size . My big disappointment was that our room had an adjoining door to the room next to us and as a result we could hear everything next door. It's unfortunate for us that they had a gathering of 4 people that stayed up talking, screaming, laughing until 3 pm. So make sure you don't have a wooden door to the room next door. They have a nice swimming pool in the center of the hotel. The staff is very froendly and nice. We had a dinner and breakfast buffet in the hotel, and it was very average.

Maybe I am easy to please, but I loved this hotel. It had a pool where I could lounge and listen to an important hearing in peace. The room was comfortable with air conditioning, shower and TV, in mostly but not exclusively, Spanish. The buffet breakfast and lunch was delicious and fun. I love having many choices. The two story hotel had a third level for viewing the stars and surrounding area. There was a small amount of pool noise but I was able to sleep comfortably. The green plants and flowers made me think that Belize is a mini Hawaii, on the east coast. As I am recovering from surgery, this is a great place to relax and have one's meals prepared.

Hotel was nice itself. Our room was right near the construction site and our only window was blocked off. Construction started at 6am. We had to pay full price. No deals but they offered our friends a discount for a nicer room and when I asked for a discount they said no. We moved to another hotel

I have mentioned before, every time I visit, there is something new. This time a raised bar overlooking the pool and more rooms. This is a property that is always improving and putting money into the property instead of just taking it out. Very well managed. very efficient. Super clean rooms. favorite place in Belize City to stay.

We greatly appreciated the visibility, responsiveness, kindness, devotion, positive attitude, constant communication, and MORE by the hotel manager and staff. We had no idea what to expect when we were dropped off at the BW hotel door a day before Hurricane Lisa was to arrive; however, we were greeted from the moment we arrived till the time when we left with the very best customer service and hospitality. We know that this hotel strives to provide that to all of their guests, all of the time! I was blown away by how the manager shared with me that the staff know that they are critical to the mission of treating each guest as if they are a patient at a "hospital" because so often they are exhausted from work, travel, and the many demands life brings. Crossing the threshold of this hotel is the opportunity to provide guests like us the place to recharge, refresh and reboot. We saw that 110% even during the midst of a hurricane! We know the staff were tired too and worried about the situation of their home and family as a result of the storm; however, they signed on to sleep in the fitness room or other out of the way places so that we could be well cared for. We are grateful for the food/water we had throughout our stay, a clean pool to enjoy before the storm and within hours after the storm, kind service (we never saw anyone get short or grumpy), towels to soak up the water that found its way into our rooms, and regular communication throughout. We so appreciated that the manager's cell number was posted in the lobby, business cards were handed out to the guests inviting us to contact him if anything was needed, and the fact that he was visible during meals and all throughout the day. We were constantly reassured us that we would be taken care of with anything we might need during our stay. AND, when the press conference was delayed with the information about the airport reopening, the manager drove there himself so that folks would know what to do about rebooking flights in order to return home.

very good accommodation / wait staff was very professional, courteous. I love the room it was up to bar standards; the food was amazing perfect buffet setting and choice of foods and desserts. helpful front desk personnel they could be a little bit more friendly and not so uptight.

The front staff were welcoming, efficient and fast. We were a large group and the ease at which she handled the crowd was excellent. We got our keys and were taken to our rooms. The rooms were clean and had all the amenities we needed.

It was the last stop of our Belize trip and we had to stay one more day due to the approaching hurricane Lisa. The hotel manager did everything possible to make sure updating us about the storm, we were safe and well taken care of. Even though the city and the airport did not have electricity the hotel had a generator and we had internet connection and the restaurant was serving delicious food.

The Cons included lots of noise outside the room, food was pricey but not very tasty and I think I got sick from some cheesecake I ordered. The rooms were dark though spacious. And the fridge didn't work. The Pros were definitely the friendly staff. The staff were cheerful and helpful. The location was okay as it wasn't far from the airport but there's not much to do in the area. The best part of the stay was Kimberly part of the wait staff in the restaurant. She was professional and worked with a high level of excellence all while being friendly and caring. We also held a vision sharing conference for some local leaders in the conference room and the hotel provided the a/v equipment.

I stayed here for about a week & generally the experience was good. However, one night I ordered food from the restaurant & received mashed potato that tasted sour. When I made a complaint, the restaurant manager seemed to be implying that I was lying, even though the server said when she had the kitchen staff check it, they agreed it tasted off. That didn't speak well of that manager, since he seemed more intent on proving he was right rather than trying to appease a guest. Crystal from the bar on the other hand was amazing. She was professional, courteous and friendly and seemed to know exactly when, what and how to serve. I ended up only eating from there for the rest of my stay and Crystal's service was always on point. During my visit, there was construction going on so if that is still ongoing, expect some noise during the working hours. Initially, when I checked in, I was being given a room directly in front of where the construction was taking place and I had to ask for a room change further away from the construction. The front desk staff were very accommodating. The internet was not the best and I understand that this is a general issue in Belize. Room cleanliness was good. The pool was also nice, however the lounge chairs need cleaning. I also used the fitness center while there and it was well equipped with most of the necessary amenities. Overall, it is a nice hotel with courteous staff (for the most part) and I would stay there again.

My wife and I recently sheltered at the BW Biltmore during Hurricane Lisa. We had been emergently evacuated from a fishing resort back to mainland Belize City and stayed at the BW Biltmore for 3 nights until we secured a flight home. The staff are some of the most amazing people, staying at the hotel for days on end, providing Five Star level service, reassuring guests of resources and safety. The hotel general manager met daily with quests updating them on hotel resources, weather conditions, security, and return of airline services. Everyone did an amazing job during very trying conditions.

We were sent to this hotel after having to leave Blackbird Cay due to the recent hurricane. Ted and his staff never missed a beat! We felt very safe and that was because the staff did everything to assure us about electricity and water, and it was true! The food was good and plentiful considering the conditions. The staff and Ted did everything possible to make this bump in the road as easy as possible. They are to be commended especially considering what was going on in the city and with their families. Thank you!!!

Was here during when hurricane Lisa hit the coast of Belize. Had breakfast, lunch and dinner. Food is pretty good but a 5/5 for the staff's level of professionalism. The hotel was one of the few properties that was generator powered during the hurricane and the staff was attentive and accommodating to guest's needs to assist with departure plans. Shout out to Ted, the GM for being on top of everything and handling everything smoothly!

I spent a Friday night at the Biltmore prior to my Saturday boat ride to a dive resort. Jesus, the Biltmore van driver, promptly picked me up at the airport in a very well-maintained van and was a wealth of information concerning Belize and Belize City. My room, located in the courtyard near the pool, was clean and the bed was comfortable. Given that Belize City is known to be a high crime area I was concerned about security but felt very safe at the Biltmore. I dined at the restaurant and the food was good and the beer was cold. Although I didn't swim in the courtyard pool, it looked very inviting. I did workout in the gym and was surprised at the number of free weights, machines, and cardio equipment. The gym was much better than usually found at chain hotels. I will definitely stay at the Biltmore during upcoming trips to Belize.

I truly love the attentiveness the staff provided when I was stranded by a tour company. . Dayan, the bar tender at the Jaguar restaurant checked on me and enjoyed providing the services after any type of inquiry. Her personalities, the laughter, the professionalism... just making sure all my stay was awesome. . I plan to return for Carnival!!!

Beautiful Hotel too bad the staff and service did not match. My 4 day old reservation and it was paid already was not n computer staff billed me again I just wanted in out of heat and madness Belize City has for U. This was at a higher rate then booked I get my room Wi Fi find booking in my phone go back down stairs ppl where they don't want to apologize only begin the drama. First we just received info then prove the reservation is 4 days ago I did then 2!more employees on the sene back n forth No pardon for mix up after 15 min of zooming in on my phone giving dates over n over final is refund possibly in 72 hours. Uggg went to room needed staff just to turn on TV once left TV never could change channel stuck on Spanish Ordered dinner no silverware napkins nothing I was exhausted I ate like it like the animal I was treated to be. If beautiful is what your after it's that but don't expect accountability kindness a comped drink or a speedy return of the 200 a night they over charged and unaccomidated

I have stayed here more than 30 times. It is very nice and has a great gym and bar and pool. My most recent stay was in a new room built out in the parking lot. It was very loud with road noise and construction noise. If you stay by the pool you will not be disappointed.

As a traveler to many destinations, we were so disappointed with the hospitality of Belize Biltmore Plaza in Belize City. Upon arrival, the Front Desk team was unwelcoming at check in. We did not receive one smile from any staff member during our overnight stay. Our friends confirmed an ADA room and after checking in at 3:00 pm they were not advised there was direct construction on the outside back wall of their room and the drilling was extremely loud and disruptive. They went down to the front desk with their concerns and the Front Desk did not offer any options to change their room. If this was any other hotel the “MOD” / Manager on Duty would have offered options prior to arrival and apologize for the inconvenience. Also, in ADA room the electrical outlet (standard US) was in the closet and the bedside outlet was a European electrical outlet. Our friends requested an extension cord and maintenance promptly fixed the problem. Secondly, there is no indication there is ongoing construction throughout the hotel via the hotel's website. Bad move on the hotel for not informing potential future guests. Upon departure to the airport and landing in Houston, each of our parties received a call from the hotel, stating they was additional incidental charges from the hotel that was not processed and requested we give our credit card information over telephone. Each room had a credit card on file. The telephone number on my phone indicated it was from Little Rock, Arkansas. We did not disclose our credit card information. Never in my travels have I received guest services in the hospitality industry which is so unprofessional. If you decide to stay at the Belize Biltmore Plaza, be forewarned of the expectations of this hotel. The only option is the Radisson hotel, which we stayed at the past couple of years. And in my opinion, is the better hotel. I emailed a copied of the review to the Best Western Corporate offices for review.

We stayed at this hotel prior to arriving at San Pedro and it was really beautiful inside despite all the construction activities in the front of the building. Parking lot features lots of rocks/pebbles so you really need solid shoes for safety. The best thing about this hotel is the staff not including the Manager who was not nice for a lack of a better phrase. The restaurant was delicious and you will enjoy the selections. The on-site hostess that arranges the tours was SUPER sweet and helpful in securing great prices. I rated BWPBP a 3 because we were constantly annoyed by the noise.

Hotel is very nice with lots of great facilities. The food was very good and plentiful and the lounge is a fun place to gather and watch sports or socialize. The pool seems to be the place to party as several groups were there each night and had lots of fun.

This location was like a hidden oasis. You don't need to leave the property. They have a gift shop, restruant and the swimming pool was awesome. Perfect location for families or to simply relax. Great staff and VERY CLEAN rooms!!!

the restaurant was better than we expected. Great overnight stay prior to departure. Near airport. The transportation from the hotel to the airport was $25 us. Other services quoted $40 us. I would stay again.

This is the nicest Best Western I have ever been too. In my eyes this was a resort, it exceeded all expectations. Food was great, room and bathroom were nice, amazing atmosphere of the entire property, friendly and attentive staff. Overall just a really nice place and stay! I think in the US when we think Best Western we think "rinky dink" motel, this was FAR from that! Highly recommend!

This hotel is definitely the best place to stay some days after arriving in belize. Only a 15 minutes drive from the airport and a 10 minutes drive from the water taxi dock it has a very good location. And the hotel itself is wonderful. Decorated with a lot of tropical plants it really seems to be located in a jungle. The pool is also very nice and you can order some very yummy cocktails. The food was a lot better than expected and it consists of some typical belizean dishes. If we go to belize one more time, we would love to stay at this hotel again.

Always greeted by the ladies knowing my name. Very helpful and courteous staff from top to bottom. My room is as perfectly clean as I have long come to expect. The property is always spotless. Gym is nicely equipped for a hotel of this size. The Covid test room was fast and efficient.

The BW Biltmore has become our headquarters in Belize. Not only is the property perfectly located, it has all the amenities anyone could need. From meeting space to great rooms, this property has it all. Under the management of Mr Ted Tejada, who greets me and most of his guests personally, this is a Central American Hospitality Dream.

I absolutely love this hotel as they bend over backwards to accommodate their guest. During our stay in February I spoke with the food manager about a certain type of fish that I desired. After learning about my craving the food manager sent an employee to the local fishmarket to ensure that I had the type of fish for dinner that was requested. My wife is a Belizean native and during our stay she mentioned to the hotel manager that she wanted a certain type of drink that came from a fruit called sour sap. The manager of the hotel sent an employee to purchase the fruit just so my wife could have the drink that she was craving that day. Who does that? You will love the accommodations in the atmosphere provided I strongly recommend this hotel if you are in the Belize city area.

After a great stay at this hotel two years ago, our most recent stop here was sadly disappointing. We had reserved two king suites, poolside, well in advance, but when we arrived, the front desk staff checking us in seemed to be having a great deal of difficulty, wouldn't look me in the eye, and completely ignored me when I asked if there was a problem. Eventually we were given keys, but instead of the rooms we reserved we were given rooms with queen beds, and one of the rooms was right off the front parking lot. When our travelling companion complained he was told they had no other option available. Since we had been travelling for 26 hours at this point, and were only staying overnight, we made the best of it. The rest of the staff, from the housekeeping staff who kindly walked us to our room when we asked for directions, to the wait staff poolside and in the restaurant, to the storekeeper in the gift shop, all very congenial and helpful, and seem to take great pride in providing good service. The food and drink are good, the room basic, but comfortable. The pool was disappointingly “murky” and I questioned if we should even use it. The gardens are beautiful. Once again, however, front desk staff were shockingly apathetic when we realized in our jet lagged haste upon leaving the hotel we had left our passports locked in the safe. We had no cell service where we subsequently stayed so our host very kindly contacted the hotel for us. It took all day and numerous phone calls, and she was even told at one point the hotel did not have the passports. Eventually, as front desk staff were again so shockingly negligent in their customer service, our host contacted the manager directly, who had the head of housekeeping check the room and our documents were located in under 10 minutes….. I hope the manager of this hotel is aware of the issues at the front desk and will address the shortfalls…..because, as I said, especially for a well respected chain like Best Western, the front desk service at this hotel was appalling!!!

I was just trying to order food by the pool. The staff is extremely unfriendly. My wife requested Seafood Soup, but there was no soup available, despite the fact that there was no mention of it on the menu. Okay, she wanted lime juice, but there was none available. The waitress's manner in announcing that they don't have juice is unfriendly. As a result, we decided to eat somewhere else. Terrible experience

Room stay was great; will recommend should install music system in rooms; Ethernet connection and faster wifi. Upgrade all rooms with mini kitchens an utensils …..hot water is needed when using hot tub…

Despite asking 3 separate times at the front desk about taxis to the airport; the front desk staff neglected to tell me they had an airport shuttle. Last time I inquired I asked for a taxi at 25usd to be arranged for us to go to the airport at 630am. Front desk agreed and still did not tell me about their shuttle. I go down at 620am to have no taxi and see the airport shuttle leave. Basically it was a very messed up situation & I am expecting the front desk to follow through and refund me 25 for the taxi which got to to the airport late. Restaurant food was terrible and service was so slow.

This place serves its purpose as a transfer station for weary travelers who just need to spend 1-2 nights in the city waiting their next flight to their next adventure. Pros: rooms are clean with immaculate floors. Ceilings are vaulted, making rooms ver spacious. Restaurant has a good vibe. Convenient location to airport - about 10 minutes away. Cons: lots 1. Beds might have bed bugs. Awoke each morning with fresh bites. Never actually saw one. 2. Minimal natural lighting, as the only window in the room faces the open walkway where people can clearly look in - again, this place is only ideal for a few days of stay; 3 max. 3. Very curt receptionist, specifically Yvette. Not hospitable at all, and very little closed loop communication. Two instances came to mind: A) we called three days ahead to schedule our Covid test. Yvette said we were scheduled, and when asked if she could send us confirmation, abruptly said “ok” and hung up. Never got written confirmation. B) scheduled an airport shuttle the night prior to departure. Again, we called and spoke to Yvette, who very curtly said “ok,” and hung up on us again. We found out the next day that it was never scheduled and the morning receptionist had to scramble to get us a ride. Giving her the benefit of the doubt as she is likely overworked as the supervisor. However, she can still be more welcoming and communicative as she is the face of the hotel - at least allow her to delegate tasks, as everyone else behind the front desk were lovely. 4. Mediocre food. Do not bother with lunch or dinner at the restaurant. Walk across the street to Sahara and enjoy some affordable and delicious Lebanese food.

Good place to stay if need to stay in Belize City overnight on way to beach or jungle. Rooms are clean and well appointed, pool is well kept, food is pretty good for a Best Western. At night turn the light on to walk around or you might step on a roach.

This is a nice hotel with extremely nice rooms and hotel/restaurant workers. Absolute downside is American Airlines cancelling flight after delaying it twice! American Airlines put every passenger up in a hotel for the night and gave each a food voucher. The room tab taken care of BUT not enough $$ on food voucher to cover food expense. Each passenger received $48 Belizian dollars to cover Dinner and Breakfast the next morning...this is where the fun began.....when we arrived at the restaurant we were promptly told we had to eat off the buffet for dinner and breakfast. We were told we had no choice and were NOT told the cost!! THE BUFFET WAS $35 BELIZIAN DOLLARS FOR DINNER AND $35 BELIZIAN DOLLARS FOR BREAKFAST.....WHICH ADDS UP TO $70 BELIZIAN DOLLARS (REMEMBER WE RECEIVED A $48 BELIZIAN DOLLARS FOOD VOUCHER FROM AMERICAN AIRLINES!!) OF COURSE NOT TO SLIDE THE SERVER WE HAD TO TIP AT OUR COST BECAUSE NONE OF THE FOOD VOUCHER COULD BE USED FOR TIP...EVEN IF THERE HAD BEEN ANY LEFT!!!!!!!!! We could have ordered off the menu for less and the food would have been hot and good!!! Thank goodness we learned this after dinner as the leader of our group went to discuss the situation with the manager of the hotel. Each of our group was then given an additional $10 Belizian dollars to help with our breakfast cost. I don't know how many of the American Airline passengers that stayed at this hotel found that out. This is WRONG!! The hotel management is making additional money from the inconvenienced and tired travelers!!

Our flight out of Belize got changed, so we needed to stay close to the airport for an early flight, and a friend recommended this hotel. Overall it was good. Our room opened up to the pool /bar area, and there was some conference going on with a lot of people, so it was very noisy. Fortunately everything closed at 10 pm and was quiet by about 1030. We had snacks and drinks in the bar, and then were back there for dinner. Food and service were both really good. Room was very clean and comfortable. They only gave us one pack of coffee, so I called to get more, and it was delivered to the room quickly. (Oddly, it was a completely different size than the one already in the room, but we made it work.) My only complaint is that at check in, when we booked our morning airport shuttle, there was no mention of a fee or how we wanted to pay for it. When we boarded the shuttle, they wanted proof we paid for it on our hotel bill or wanted us to pay in cash. Both us and another couple had to go back in to the hotel to have it added to our bill since we hadn't been told about it and didn't have cash. I am fine paying the fee, but it would have been much easier if they had mentioned it at check in and asked if I wanted it to be added to the bill. The fee is the same as a taxi, so if the time isn't convenient for you, go with a cab.

Dont waste your time or money coming to this third world country hotel. Food is cold. Overpriced. Bathroom in the room smells like sewage. Phone in the room doesnt work so cant call front desk. Front desk ignored issues when i took a written list to them. Best western needs to go away just like covid does.

I had a very nice stay at the BW Biltmore. I wanted an easy hotel to settle into for a several week adventure in Belize and this hotel met all of that criteria. The hotel was easy to find right off the main road to Belize City, plenty of parking. Check in was very easy, one thing to note they don't have an elevator so I requested a room on the first floor. Room was spacious and remodeled. Air co diction info and a ceiling fan kept the room very cool. Bed was very comfortable, quiet hotel very little noise. The pool was very nice and relaxing. They have a bar attached for food and drinks. The restaurant was also very good and reasonably priced. Had breakfast and dinner there several times and was very well attended to and the food was delicious. Overall an ideal choice if need to be close to the airport and wanting to avoid a stay in Belize City. There are not many restaurants or things around the hotel so just to keep in mind. Will return again before flying out of Belize.

Slickrock Adventures has partnered with Best Western Biltmore Plaza for more than 20 years, for a night either side of our island trip. They offer a great location, staff, and management have always gone above and beyond to give our guests a nice stay, as well as meals, and airport shuttles. From the staff's friendly hello, to the well-presented garden, and comfortable rooms, we look forward to being clients for a further 20+ years.

Stayed here November 13-14 with our tour group after arrival. The hotel was clean and the room was fine, but I am giving this hotel 1 star because of the abysmally slow service and rude and obnoxious treatment I and my group received at the hotel restaurant. We had breakfast and dinner at the hotel and during breakfast we asked several times for more coffee and the coffee never came. When my wife got up to go get the coffee herself at the wait station she was told not to touch it and that coffee would be brought to the table. Of course, that never happened. At dinner, after waiting 15 minutes for our order to be taken, I ordered a burger, and my wife and a friend from the tour group at our table ordered other dishes. The food for my wife and friend took forever to come, and when it finally did, my burger was nowhere in sight. The rude server told me it would be right out. Of course, that wasn't true. My wife and friend finished their food and the server came over to take their dessert order before my food even arrived!!! When the burger finally showed up, no apology from server. Not one word to explain the delay. After 2 years of covid shutdown, you'd think wait staff would be happy to have customers again and at least behave like decent human beings. I would not recommend this hotel to my worst enemy. Do not stay here if you plan on eating at the restaurant.

We stayed at the Biltmore before and after their renovations and WOW did they do a fantastic job. Our room we clean, modern, stylish with all the room amenities you could need. The gardens were lovely and the dining patios so inviting. A very relaxing and enjoyable stay. I would highly recommend the Biltmore to anyone going to Belize City. Great job Ted and staff!

Stayed here before flying out. Bit of a slow check in, with the check-in lady answering the phone to take reservations while she was in the middle of checking me in. The pool area was nice, clean and relaxing. The bar staff was very attentive, and I hadn't been on the pool deck for more than a minute before I was greeted. The room was clean and comfortable except for the bathroom which was very very warm with air coming through the window pane, so we had to keep the door shut the whole time which was no big deal. I'd stay here again.

My standard when in Belize City. I've stayed in other places when there are no rooms available and am never as happy as the Biltmore. Always a smile and your name is remembered by the staff. Even the "back of the house" employees are friendly. Each visit, I try to see what is new. This time it was in the gym. A couple of new treadmills, a few spin bikes, and my favorite, a Smith Machine. Good job adding that hardcore piece of machinery.

I have never been a fan of the Best Western chain, and I am still because it is a chain that I do not patron because it is not the "type" of hotel I prefer. HOWEVER, the managers and staff at the Best Western Biltmore Plaza blew me away. They epitomize the saying, "exceeding the customer's expectations." Please take time to read: 1. We had the best experience with Ms. Yvette (front desk) because she was so helpful with shuttle transportation and local suggestions. Just a pleasant person. 2. The young man in the gift shop, with the beautiful coiled hair, went into depth about the restaurants to visit and when pressed to tell me where he would eat, he gave the suggestion without hesitation. He even explained who owned the restaurants. 3. Ms.Josette - the housekeeping manager - now she was a gem. I had a minor issue upon check-in and asked for sheet. She happened to be in the hallway when I looked out of the the room (room 209) to check for housekeeping. Instead of telling me she will send someone, without hesitation, she grabbed sheets, walked in our room and proceeded to remake the bed. We chatted and she gave advice and we laughed. She is such a gem. Her employee looked in the room and I told her employee that Ms. Josette was available and she was not in trouble, but Ms. Josette just jumped in and took care of the request. Ms. Josette exuded true servant-leadership. 4. Mr. Edmond - our shuttle driver. Oh my..he was awesome. He gave a little history for things we saw as he drove us to San Ignacio and afterward, took us to a nice little place for lunch. We sat and chatted with him and ate like we were friends. We really enjoyed his company. 5. Now for the MVP, the G.O.A.T (greatest of all times) of all Hotel Sales Managers. (I forgot her name) BUT this woman made mountains move. We ate hudut in San Pedro and I had fallen in love with it. The restaurants in Belize that sold hudut were closed. BW does not have the dish on their menu. But that was nothing for this manager. They checked the ingredients in the kitchen and the Chef went to the store for ingredients that were not in the kitchen and presented me with Sarere (hudut without the plantain). I was like a child and hugged his neck so hard and long. This is what you do for a guest that you want to show, your team cannot be outdone. Please give this lady a raise or bonus. AND she walked us to our room to ensure our water temperature issue was resolved (yes, we had cold water the first night). 6. Kimara was the best restaurant server as she laughed with us and was so pleasant. 7. Jesus was on time to pick us up from the water taxi the day we left San Pedro and did not miss a beat. 8. And I shall not forget Andy (bellhop) that showed me rooms before check-in so I could determine if we wanted to upgrade. His conversation was so easy and we joked. These are just the people I had interactions with and they were the perfect interactions. Especially for me because I had horrible flight issues getting to Belize and lost a portion of my week that began in San Pedro. Now, The Grand Caribe was phenomenal and my typical place I reserve. It met my expectations. But the Best Western Biltmore...the service will blow you away. If I wrote more, readers would feel this is a paid review. Trust me it is not..just read some of my others reviews. LOL Bestwestern Biltmore Plaza Management, hats off to you and your staff. Whatever you are doing to have such an award winning staff, keep doing and reward them to keep the best of the best. I will definitely recommend this hotel based on your team alone.

As a local I've never been so disappointment of the treatment at builtmore/best western plus restaurant and bar area - My bother and friend visited the establishment on the 2nd of July as we were happy to visit builtmore for dinner - at this time we visited the restaurant in which , we stood standing for more than 3 minutes and no one attended I therefore had to go and ask a staff member if I was able to sit at a current location with my friends/family . A waiter therefore approached us and told us to sit in a next location in which , We were then told to just sit near a end table in which we proceeded to do . We continued by looking at the menu and asked for a couple of drinks with the waiter more than 45 minutes to be served , we weren't even given water to drink , or asked if we needed water ….. I had to go all the way inside and ask for cups of water as we weren't attended to time . I therefore tought that they were busy but I did see other persons who reached after got served before us . The waiter then came and asked for our food order , what was disappointing was that he was so confused and didn't take the order right , I told him to please start over , he didn't recommend to us what we should eat , he told us that we should order a certain way because it will make it easier for the chef , as a customer I believe that we should be served on our choice of food that we asked for . It was disappointing to see a floor supervisor shouting at the waiter to so something else while taking our order . Our food took 1 hour to be served…. I wasn't then hungry and upset of the customer service being very poor , I know that for a fact we weren't the only one who was upset as the other persons on the near by table was already asking for the manager . There is need for more structuring and preparation with the staff at this establishment .

I would love to give a positive review because the rooms were very clean, the mattresses and pillows were very comfortable. But I ordered a hamburger no cheese, the burger had to be returned back to the kitchen because it had cheese on it. I was told the cook was trying to scrape off the cheese but ended up having to cook another burger. I informed the waitress that I had food allergies that burger could have put me in the hospital. When I finely received my food everyone at the table was finish eating. I had to put it in a to go container to eat in my room. The Kitchen staff on Saturday was very rude especially the pregnant cashier.

We spent one night here before our flight out of BZE. The outdoor areas are lovely and the room was basic and clean. We had a couple of good cocktails at the bar and sat by the pool. I probably wouldn't spend my whole time here, but overall our stay was pleasant. Great working A/C, too.

Big positive shout out to Ted, the Best Western Plus - Belize Biltmore Manager and his team on duty last night(June 10, 2021) at the time a United Airlines (UA) plane load of disgruntled, tired, disappointed and upset passengers arrived at the Belize Biltmore handled the chaotic situation with grace and professionalism. Even when passengers didn't exhibit their best behavior, Ted and his team did everything they could to ensure that each passenger had the accommodations that they needed after their plane had mechanical issues and wasn't able to leave Belize. The staff in the restaurant also handled the UA passengers as quickly and professionally as possible. Passengers, including myself were energetically immersed in our disappointment and upset at not being able to stick with our schedules. Life happened while we were planning other things and we were not happy! My gratitude and appreciation to Ted and his team for the extraordinary way in which they served all of the passengers that descended like locusts upon them!! Great job Best Western Plus - Belize Biltmore - Team!!

The staff was so polite and courteous. Everyone was friendly and decor was beautiful and inviting. The room was clean and comfortable. All staff was very friendly and was concerned about your stay. They tried to make you comfortable. I really think they cared about my stay.

I was here for a 5 night stay (5/17 - 5/22). The room was very comfortable and clean, the food and bar were exceptional and the staff friendly and very health conscious in this time of Covid. I felt completely secure. It is the length they went to support their quests that was truly amazing. I was on a flight into Belize City from Houston that had a 7 hour delay due to weather. Instead of arriving a little after 2:00 PM, we got there closer to 10:00 PM. People on the flight were concerned because Belize had a 10:00 curfew at the time (due to Covid). The airline was in touch with the Belize airport and we were assured that we could all get to where we were going. The hotel restaurant stayed open for us. Instead of closing at 10, they stayed open a couple more hours to make sure everyone had the opportunity to have a meal (and a needed drink after the long delay). This showed how much they care about their guests. They truly went the extra mile. If you are in Belize City, this is the hotel you must stay at.

Jr Suite was beautiful, modern, EXTREMELY CLEAN and tranquil environment...Staff were wonderful from the porters, front desk and restaurant/kitchen including the housekeepers...Can't wait to come back...

I'd like to give a positive review, because staff and management were all friendly and tried to be helpful. The rooms are clean, and the public areas are all lovely. But so many things did not work. The air conditioning was supposedly working, but it did not cool the room. We were shown a second room, where the air also did not work properly. We are talking Belize City heat, my friend. It's a killer. Later, the situation was fixed, maybe by more Freon, or maybe by the sun going down. The room key did not work. Eventually that got fixed, too. The coffee maker made coffee that looked like tea. I would have loved to enjoy the beautiful pool, but we spent so much time with the maintenance dept in and out of our room, fixing things that should have worked, that we lost our chance. I hope the staff sees this review, and makes a serious effort to correct their problems, because the hotel has the potential to be really great.

Everything about our stay at this hotel exceeded our expectations! From the on time pick up from the airport, the easy check-in, the clean and comfortable rooms, to the wonderful food, hospitality, pool, and grounds. We were SO glad we chose to stay here for our 4 day stay in Belize City.

My family was unexpectedly staying in Belize City during an emergency hospital visit for my wife. We were recommended to stay at The Biltmore by our travel agent. Mr. Ted and his wonderful staff took fantastic care of my family from 2/14 to 2/26/21 arranging for everything we might need. He even put together a last minute 10th birthday party for my daughter that we will never forget! The hotel is extremely well maintained, the rooms are clean and very comfortable and of course the staff is amazing. Additionally, the food was consistently delicious (we tried nearly everything over our 12 days). We will always be thankful for our time at the Biltmore and look forward to returning again as soon as possible!

Recently we used the Biltmore as our base hotel in Belize City before heading out on our island adventure. On our return I had tested positive and with standard protocols was required to extend my stay until a negative test was achieved. The staff here, especially Yvette, were extremely caring and helpful with my situation. They would call often to offer hot tea, fruit and just to check in on me. The rooms are very clean, modern and comfortable. Given the situation I found myself in, I was very fortunate to have their staff and hotel at my aid. Thank you to the entire staff for being so caring in a time of need.

I always stay at the Biltmore in Belize City. Mr. Ted knows how to run a hotel. Each trip, something is new or improved. Now the bar area is open and yet enclosed. Very clean. The grounds are lush and green and give a very tropical feeling. Everything is immaculate. Lots of Covid protocols in place and they can arrange travel Covid testing on site. Very friendly staff.

The Biltmore was recommended to us, and it could not have been any better. From the greeting at the front desk, to the beautiful room, unbelievably comfortable bed. The restaurant was excellent with very reasonable prices and customer service was spot on. Thank you very much

Enjoyed our night at the Biltmore. The outside doesn't do the inside justice. The room was very nice and the courtyard tropical and enjoyable for dining and cocktails. The staff was exceptionally friendly and helpful.

Our number one choice when visiting Belize City. The staff ensure any needs are met. Food and drinks were delicious and exactly what we needed on our getaway trio with friends. Highly recommend this Best Western!

Very very nice Hotel,.....rooms are very nice and the pool and restaurant are great. Entire facility is super super clean and upscale. Good location from airport. Great service and peaceful setting. Great mattresses and pillows,.....and super clean rooms. Service could be faster in restaurant but good food and super nice setting.

Torrential rains did not keep me away. Greeted by name as usual, also smiles. Perfect stay in a clean and freshly renovated room. It is nice to see companies putting money back into their property, not just taking out. A reason that the Biltmore is used for so many gatherings. Covid precautions are ample and apparent and appreciated.

We had some amazing times at Biltmore Best Western Belize. We consider ourselves fortunate to have a team of people taking ca. re of us who care about the work they do. Biltmore Best Western, Was our home for the last 8+ years and recently we stayed from October 9 until November 2nd. These were the people who made our stay the ultimate best. These individuals should definitely be acknowledge for going above and beyond in their jobs. We are picked up at the airport by Biltmore shuttle driver's Jesus and Izra. Safely driven to the hotel and any other locations we needed to visit. Next we have the front desk managers Ms.Yvette, Jennifer and Rojer always greet us with a smile and always showed professionalism. There's another young lady at the front desk but we cannot remember her name. The security team Errol and Edmond made sure we were safe and constantly did patrols thru out the property. Thank u guys! Food and Beverage manager Odon is a force to be reckon with. Whenever if ever we had a problem or issue he made sure it was resolved in a timely fashion. The restaurant staff members Dyane, Rochelle,Tiffari, Frenish were professionals at there jobs....I Needed a cup of tea and Tiffari put her magic in a cup. DYANE is sweet she is always willing and Frenish had a great way to accomodate my dry humor. These girls are team players. Thanks ladies you made our stay that much amazing. And last but not least I needed a friendly Justice of the peace and yes Ms Middleton was willing and able to fit that need and had a smile when we saw her in the hallways. The house keeping staff was always on point...I needed an extra clean and those women came promptly with a smile. I am completely pleased.

This property is well-maintained! The staff is very friendly and attentive. Our room was clean and comfortable. The internet worked great! This is the best place to stay and eat in Belize City! WE would definitely stay her again!

The last time I was here they were just beginning major renovations and by the name some ownership changes have occurred. Looks good but it has been many tears since I was any where near a First World hotel ( in the bush the past 3 years). This is for management as you people may be the only audience with the lack of tourism in Belize. I had to laugh at the menu prices but also had to check that astonishment considering O.E. ($25 for a $5 street meal?). Enough teasing. Room 114 or any and bathroom setup: The soap dish in shower should be self-draining or stainless steel basket type. Two points: Housekeeping is putting more time and effort into soap scum abatement and more importantly a slip and fall liability issue (rubber mat or not). Mosquitoes: Always a problem for coastal tourism venues. You have a great courtyard- enhance landscaping with addition of Citronella and or Neem trees. The former are shrub like and the latter are full tree with nuts produced after a 9 year growth period. Both are natural insecticides and if the trees mature, the nuts are pressed into oil (a side business fro the property. Bark mulch spread in garden beds also deter insects. A key point we can learn from this quite time is, how can we incorporate more of nature into our daily lives? Thanks for a nice night of the cushy life.

The room was big, excellent quality, Higher quality room, linens and accessories in room. Beautiful property. The tropical plants were all over and added to the beauty. The breakfast buffet had any thing you could want to eat and drink

Place was very clean and the staff were great to work with. Food was also good. Got to use their gym facility which was very spacious which was surprising. The only thing that I had trouble with there was a karaoke night and if your room is next to the bar area it made sleeping difficult. Overall