Best Western Plus Hotel Belize Biltmore Plaza, Belize City

We greatly appreciated the visibility, responsiveness, kindness, devotion, positive attitude, constant communication, and MORE by the hotel manager and staff. We had no idea what to expect when we were dropped off at the BW hotel door a day before Hurricane Lisa was to arrive; however, we were greeted from the moment we arrived till the time when we left with the very best customer service and hospitality. We know that this hotel strives to provide that to all of their guests, all of the time! I was blown away by how the manager shared with me that the staff know that they are critical to the mission of treating each guest as if they are a patient at a "hospital" because so often they are exhausted from work, travel, and the many demands life brings. Crossing the threshold of this hotel is the opportunity to provide guests like us the place to recharge, refresh and reboot. We saw that 110% even during the midst of a hurricane! We know the staff were tired too and worried about the situation of their home and family as a result of the storm; however, they signed on to sleep in the fitness room or other out of the way places so that we could be well cared for. We are grateful for the food/water we had throughout our stay, a clean pool to enjoy before the storm and within hours after the storm, kind service (we never saw anyone get short or grumpy), towels to soak up the water that found its way into our rooms, and regular communication throughout. We so appreciated that the manager's cell number was posted in the lobby, business cards were handed out to the guests inviting us to contact him if anything was needed, and the fact that he was visible during meals and all throughout the day. We were constantly reassured us that we would be taken care of with anything we might need during our stay. AND, when the press conference was delayed with the information about the airport reopening, the manager drove there himself so that folks would know what to do about rebooking flights in order to return home.

Sheridan Gonzales, Guest Services / Front Office at Best Western Plus Belize Biltmore Plaza, responded to this review
Thank you for your response I'm glad that you had an amazing stay with us. I'm happy that we could have made you feel safe and comfortable with us even though it was a scary time. We as a team always do our best to make sure all our guests enjoy there stay and feel appreciated with our services. Merry Christmas to you and your family and we hope to see you soon.

very good accommodation / wait staff was very professional, courteous. I love the room it was up to bar standards; the food was amazing perfect buffet setting and choice of foods and desserts. helpful front desk personnel they could be a little bit more friendly and not so uptight.

Sheridan Gonzales, Guest Services / Front Office at Best Western Plus Belize Biltmore Plaza, responded to this review
Thank you for your feedback! It's very much appreciated. I'm glad that you had a great experience with us I look forward in seeing you back again at our hotel. Merry Christmas!

The front staff were welcoming, efficient and fast. We were a large group and the ease at which she handled the crowd was excellent. We got our keys and were taken to our rooms. The rooms were clean and had all the amenities we needed.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Arnold, thank you very much for the feedback. We are delighted to have been your host. Wishing you a Merry Christmas and hoping to see you in Belize soon.

It was the last stop of our Belize trip and we had to stay one more day due to the approaching hurricane Lisa. The hotel manager did everything possible to make sure updating us about the storm, we were safe and well taken care of. Even though the city and the airport did not have electricity the hotel had a generator and we had internet connection and the restaurant was serving delicious food.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, it was an honor to have you here at the hotel even though it was a difficult situation. All our 170 guests arrived home safely. Our staff were honored to have served our guests during that difficult time. Hoping that you can return to Belize to enjoy a good time when there is no hurricane.

The Cons included lots of noise outside the room, food was pricey but not very tasty and I think I got sick from some cheesecake I ordered. The rooms were dark though spacious. And the fridge didn't work. The Pros were definitely the friendly staff. The staff were cheerful and helpful. The location was okay as it wasn't far from the airport but there's not much to do in the area. The best part of the stay was Kimberly part of the wait staff in the restaurant. She was professional and worked with a high level of excellence all while being friendly and caring. We also held a vision sharing conference for some local leaders in the conference room and the hotel provided the a/v equipment.

I stayed here for about a week & generally the experience was good. However, one night I ordered food from the restaurant & received mashed potato that tasted sour. When I made a complaint, the restaurant manager seemed to be implying that I was lying, even though the server said when she had the kitchen staff check it, they agreed it tasted off. That didn't speak well of that manager, since he seemed more intent on proving he was right rather than trying to appease a guest. Crystal from the bar on the other hand was amazing. She was professional, courteous and friendly and seemed to know exactly when, what and how to serve. I ended up only eating from there for the rest of my stay and Crystal's service was always on point. During my visit, there was construction going on so if that is still ongoing, expect some noise during the working hours. Initially, when I checked in, I was being given a room directly in front of where the construction was taking place and I had to ask for a room change further away from the construction. The front desk staff were very accommodating. The internet was not the best and I understand that this is a general issue in Belize. Room cleanliness was good. The pool was also nice, however the lounge chairs need cleaning. I also used the fitness center while there and it was well equipped with most of the necessary amenities. Overall, it is a nice hotel with courteous staff (for the most part) and I would stay there again.

Sheridan Gonzales, Guest Services / Front Office at Best Western Plus Belize Biltmore Plaza, responded to this review
Thank you for your feedback. I'm glad that you had a wonderful stay with us and that our staff was friendly and accommodating to you. I want to humble apologize for the taste of the food and the actions of the manager. I just want for you to know that during your next stay with us this issue will not repeat itself.

My wife and I recently sheltered at the BW Biltmore during Hurricane Lisa. We had been emergently evacuated from a fishing resort back to mainland Belize City and stayed at the BW Biltmore for 3 nights until we secured a flight home. The staff are some of the most amazing people, staying at the hotel for days on end, providing Five Star level service, reassuring guests of resources and safety. The hotel general manager met daily with quests updating them on hotel resources, weather conditions, security, and return of airline services. Everyone did an amazing job during very trying conditions.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest thank you thank you so much for giving us the opportunity to be your host during the hurricane Lisa. We thoroughly enjoyed having you here at the hotel and hoping that you can return to visit Belize in the near future. Once again thank you.

We were sent to this hotel after having to leave Blackbird Cay due to the recent hurricane. Ted and his staff never missed a beat! We felt very safe and that was because the staff did everything to assure us about electricity and water, and it was true! The food was good and plentiful considering the conditions. The staff and Ted did everything possible to make this bump in the road as easy as possible. They are to be commended especially considering what was going on in the city and with their families. Thank you!!!

Sheridan Gonzales, Guest Services / Front Office at Best Western Plus Belize Biltmore Plaza, responded to this review
Thank you for your feedback. I'm glad that you had a safe and wonderful stay with us. I'm glad that my general and collages made your stay the best throughout the hurricane.

Was here during when hurricane Lisa hit the coast of Belize. Had breakfast, lunch and dinner. Food is pretty good but a 5/5 for the staff's level of professionalism. The hotel was one of the few properties that was generator powered during the hurricane and the staff was attentive and accommodating to guest's needs to assist with departure plans. Shout out to Ted, the GM for being on top of everything and handling everything smoothly!

Sheridan Gonzales, Guest Services / Front Office at Best Western Plus Belize Biltmore Plaza, responded to this review
Thank you for your review. I'm glad that you had a great experience with us even though it was during the hurricane, we do our best to make sure you as our guests are comfortable and safe especially in times when were faced with these natural disasters.

I spent a Friday night at the Biltmore prior to my Saturday boat ride to a dive resort. Jesus, the Biltmore van driver, promptly picked me up at the airport in a very well-maintained van and was a wealth of information concerning Belize and Belize City. My room, located in the courtyard near the pool, was clean and the bed was comfortable. Given that Belize City is known to be a high crime area I was concerned about security but felt very safe at the Biltmore. I dined at the restaurant and the food was good and the beer was cold. Although I didn't swim in the courtyard pool, it looked very inviting. I did workout in the gym and was surprised at the number of free weights, machines, and cardio equipment. The gym was much better than usually found at chain hotels. I will definitely stay at the Biltmore during upcoming trips to Belize.

Sheridan Gonzales, Guest Services / Front Office at Best Western Plus Belize Biltmore Plaza, responded to this review
Thank you for your comment. I'm glad that you had a wonderful stay with us and that we made you feel comfortable and welcoming at our property. We look forward to seeing you on your return so that we can provide you more great service.

I truly love the attentiveness the staff provided when I was stranded by a tour company. . Dayan, the bar tender at the Jaguar restaurant checked on me and enjoyed providing the services after any type of inquiry. Her personalities, the laughter, the professionalism... just making sure all my stay was awesome. . I plan to return for Carnival!!!

Sheridan Gonzales, Guest Services / Front Office at Best Western Plus Belize Biltmore Plaza, responded to this review
Thank you for your feedback I'm glad that you had a wonderful experience with us. We look forward in seeing you again.

Beautiful Hotel too bad the staff and service did not match. My 4 day old reservation and it was paid already was not n computer staff billed me again I just wanted in out of heat and madness Belize City has for U. This was at a higher rate then booked I get my room Wi Fi find booking in my phone go back down stairs ppl where they don't want to apologize only begin the drama. First we just received info then prove the reservation is 4 days ago I did then 2!more employees on the sene back n forth No pardon for mix up after 15 min of zooming in on my phone giving dates over n over final is refund possibly in 72 hours. Uggg went to room needed staff just to turn on TV once left TV never could change channel stuck on Spanish Ordered dinner no silverware napkins nothing I was exhausted I ate like it like the animal I was treated to be. If beautiful is what your after it's that but don't expect accountability kindness a comped drink or a speedy return of the 200 a night they over charged and unaccomidated

Sheridan Gonzales, Guest Services / Front Office at Best Western Plus Belize Biltmore Plaza, responded to this review
Thank you for letting us know about the experience you had. I would like to go ahead and apologies for the inconvenience caused. I promise that we will work with our staff and give them proper training to be sure that their customer service is up to par. As well were going to work on our amenities to make sure it's the best that were offering to our guest.

I have stayed here more than 30 times. It is very nice and has a great gym and bar and pool. My most recent stay was in a new room built out in the parking lot. It was very loud with road noise and construction noise. If you stay by the pool you will not be disappointed.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest thank you very much for the feedback. Very happy to hear that you are one of our frequent guests. Yes, presently we are adding 12 new rooms to our hotel and a new spa and coffee shop. they are schedule to finish within 5 months. I am sure that you will be delighted to see them upon finishing. Please advise on your next visit and let me share coffee with you. Once again thank you for being our guest.

As a traveler to many destinations, we were so disappointed with the hospitality of Belize Biltmore Plaza in Belize City. Upon arrival, the Front Desk team was unwelcoming at check in. We did not receive one smile from any staff member during our overnight stay. Our friends confirmed an ADA room and after checking in at 3:00 pm they were not advised there was direct construction on the outside back wall of their room and the drilling was extremely loud and disruptive. They went down to the front desk with their concerns and the Front Desk did not offer any options to change their room. If this was any other hotel the “MOD” / Manager on Duty would have offered options prior to arrival and apologize for the inconvenience. Also, in ADA room the electrical outlet (standard US) was in the closet and the bedside outlet was a European electrical outlet. Our friends requested an extension cord and maintenance promptly fixed the problem. Secondly, there is no indication there is ongoing construction throughout the hotel via the hotel's website. Bad move on the hotel for not informing potential future guests. Upon departure to the airport and landing in Houston, each of our parties received a call from the hotel, stating they was additional incidental charges from the hotel that was not processed and requested we give our credit card information over telephone. Each room had a credit card on file. The telephone number on my phone indicated it was from Little Rock, Arkansas. We did not disclose our credit card information. Never in my travels have I received guest services in the hospitality industry which is so unprofessional. If you decide to stay at the Belize Biltmore Plaza, be forewarned of the expectations of this hotel. The only option is the Radisson hotel, which we stayed at the past couple of years. And in my opinion, is the better hotel. I emailed a copied of the review to the Best Western Corporate offices for review.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for providing us your feedback. It is very helpful to improve our services. Yes, presently we are adding 12 new rooms to the property which will be completed within 5 months. We apologize for the inconvenience and hoping that on your next visit we would have completed this project. Please note that all our employees are very pleasant individuals and if you felt unwelcome, I do apologize for this. Thank you for letting us know and I will be sharing your review with our front desk agents and manager. Please feel free to provide me with any additional feedback that you might have at gm@belizebiltmore.com.

We stayed at this hotel prior to arriving at San Pedro and it was really beautiful inside despite all the construction activities in the front of the building. Parking lot features lots of rocks/pebbles so you really need solid shoes for safety. The best thing about this hotel is the staff not including the Manager who was not nice for a lack of a better phrase. The restaurant was delicious and you will enjoy the selections. The on-site hostess that arranges the tours was SUPER sweet and helpful in securing great prices. I rated BWPBP a 3 because we were constantly annoyed by the noise.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Deionici, thank you for providing us with your feedback. I am really happy that you enjoyed our hotel. Yes we are on an expansion project added 3 more amenities for our guests. Very soon we will have a coffee shop, spa and new conference facilities that our guest will get to enjoy. Our staffs are the key to the success of our hotel and we are proud of them. Please do not hesitate to contact us on your return. I am so sorry if a manager did not give you a good impression. We continue to provide training for all of them so that they can be better hosts. Once again thank you.

Hotel is very nice with lots of great facilities. The food was very good and plentiful and the lounge is a fun place to gather and watch sports or socialize. The pool seems to be the place to party as several groups were there each night and had lots of fun.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest thank you for the feedback. We greatly appreciate that you enjoyed our facility. We continue to enhance the hotel and this year we have more surprises coming. Hoping to see you soon on your return.

This location was like a hidden oasis. You don't need to leave the property. They have a gift shop, restruant and the swimming pool was awesome. Perfect location for families or to simply relax. Great staff and VERY CLEAN rooms!!!

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Hart, thank you very much for your feedback. Our hearts warm to hear that you enjoyed our beautiful gem in Belize City. Please let us know when you are returning to visit us.

the restaurant was better than we expected. Great overnight stay prior to departure. Near airport. The transportation from the hotel to the airport was $25 us. Other services quoted $40 us. I would stay again.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you very much for the feedback greatly appreciate it. Please let us know when is your next visit and let us assist you with your reservation.

This is the nicest Best Western I have ever been too. In my eyes this was a resort, it exceeded all expectations. Food was great, room and bathroom were nice, amazing atmosphere of the entire property, friendly and attentive staff. Overall just a really nice place and stay! I think in the US when we think Best Western we think "rinky dink" motel, this was FAR from that! Highly recommend!

Sheridan Gonzales, Guest Services / Front Office at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear guest, Thank you for your feedback. I'm glad to hear that we exceeded your expectations. We always do our utmost to be sure that our guests have a wonderful stay with us. We hope to see you soon so we could provide you with more exceptional service.

This hotel is definitely the best place to stay some days after arriving in belize. Only a 15 minutes drive from the airport and a 10 minutes drive from the water taxi dock it has a very good location. And the hotel itself is wonderful. Decorated with a lot of tropical plants it really seems to be located in a jungle. The pool is also very nice and you can order some very yummy cocktails. The food was a lot better than expected and it consists of some typical belizean dishes. If we go to belize one more time, we would love to stay at this hotel again.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for sharing with us your comments. We just hired an executive chef who is working on implementing new dishes in the next coming week. Please stop by and enjoy our new dishes.

Always greeted by the ladies knowing my name. Very helpful and courteous staff from top to bottom. My room is as perfectly clean as I have long come to expect. The property is always spotless. Gym is nicely equipped for a hotel of this size. The Covid test room was fast and efficient.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for provide us your feedback. Greatly appreciate all feedback as it continues to help us to best hotel in Belize. This month we are adding additional equipment in the Gym that will continue enhancing our guest experience. Hope to see you on your return.

The BW Biltmore has become our headquarters in Belize. Not only is the property perfectly located, it has all the amenities anyone could need. From meeting space to great rooms, this property has it all. Under the management of Mr Ted Tejada, who greets me and most of his guests personally, this is a Central American Hospitality Dream.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest it always harms our heart to hear your feedback. For me our guest have become family. We enjoy having you enjoy our facility. Please let us know when is your next visit. See you soon.

I absolutely love this hotel as they bend over backwards to accommodate their guest. During our stay in February I spoke with the food manager about a certain type of fish that I desired. After learning about my craving the food manager sent an employee to the local fishmarket to ensure that I had the type of fish for dinner that was requested. My wife is a Belizean native and during our stay she mentioned to the hotel manager that she wanted a certain type of drink that came from a fruit called sour sap. The manager of the hotel sent an employee to purchase the fruit just so my wife could have the drink that she was craving that day. Who does that? You will love the accommodations in the atmosphere provided I strongly recommend this hotel if you are in the Belize city area.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Pastor Boyd, we are delighted to hear your feedback. You and all our guests are like family to us. We love to try our family with love. See you back on your return and I will for sure have the sour sap drink for your wife.

After a great stay at this hotel two years ago, our most recent stop here was sadly disappointing. We had reserved two king suites, poolside, well in advance, but when we arrived, the front desk staff checking us in seemed to be having a great deal of difficulty, wouldn't look me in the eye, and completely ignored me when I asked if there was a problem. Eventually we were given keys, but instead of the rooms we reserved we were given rooms with queen beds, and one of the rooms was right off the front parking lot. When our travelling companion complained he was told they had no other option available. Since we had been travelling for 26 hours at this point, and were only staying overnight, we made the best of it. The rest of the staff, from the housekeeping staff who kindly walked us to our room when we asked for directions, to the wait staff poolside and in the restaurant, to the storekeeper in the gift shop, all very congenial and helpful, and seem to take great pride in providing good service. The food and drink are good, the room basic, but comfortable. The pool was disappointingly “murky” and I questioned if we should even use it. The gardens are beautiful. Once again, however, front desk staff were shockingly apathetic when we realized in our jet lagged haste upon leaving the hotel we had left our passports locked in the safe. We had no cell service where we subsequently stayed so our host very kindly contacted the hotel for us. It took all day and numerous phone calls, and she was even told at one point the hotel did not have the passports. Eventually, as front desk staff were again so shockingly negligent in their customer service, our host contacted the manager directly, who had the head of housekeeping check the room and our documents were located in under 10 minutes….. I hope the manager of this hotel is aware of the issues at the front desk and will address the shortfalls…..because, as I said, especially for a well respected chain like Best Western, the front desk service at this hotel was appalling!!!

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for providing us with the feedback. We greatly appreciate it. Please note that all rooms were booked the day of the check in and the hotel does not assign rooms until date of check-in. I am happy that your did enjoy your stay with us and we have taken measures at the front desk to mitigate the issue with the individual who check you in. We hope that you give us another opportunity to be your host in the future.

I was just trying to order food by the pool. The staff is extremely unfriendly. My wife requested Seafood Soup, but there was no soup available, despite the fact that there was no mention of it on the menu. Okay, she wanted lime juice, but there was none available. The waitress's manner in announcing that they don't have juice is unfriendly. As a result, we decided to eat somewhere else. Terrible experience

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Titov, we thank you for providing us with this feedback. It is very helpful. I have discussed with our F & B Manager and providing training to our staff to improve the service we provide to our guest. Thank you for reaching out to us. We pride in being the Best Hotel in the city and looking forward to welcoming you again. Thanks.

Room stay was great; will recommend should install music system in rooms; Ethernet connection and faster wifi. Upgrade all rooms with mini kitchens an utensils …..hot water is needed when using hot tub…

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Izell, taking you for providing us with feedback. We do have a small radio/stereo in the room but will look into more sophisticated ones. We presently have 5 rooms with kitchenette which are on high demand. We have upgraded our internet and presently have high speed internet in all rooms.

Despite asking 3 separate times at the front desk about taxis to the airport; the front desk staff neglected to tell me they had an airport shuttle. Last time I inquired I asked for a taxi at 25usd to be arranged for us to go to the airport at 630am. Front desk agreed and still did not tell me about their shuttle. I go down at 620am to have no taxi and see the airport shuttle leave. Basically it was a very messed up situation & I am expecting the front desk to follow through and refund me 25 for the taxi which got to to the airport late. Restaurant food was terrible and service was so slow.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Shan Yong, thank you very much for your feedback. As I had communicated to you, we do provide shuttle services to and from the international airport for a fee of USD$25 dollars. We do apologize that the morning you requested both shuttles were at the airport doing a run. We are in the process of acquiring an additional shuttle next week so that we can provide a better service to all our guests. We are looking forward to seeing you on your return.

This place serves its purpose as a transfer station for weary travelers who just need to spend 1-2 nights in the city waiting their next flight to their next adventure. Pros: rooms are clean with immaculate floors. Ceilings are vaulted, making rooms ver spacious. Restaurant has a good vibe. Convenient location to airport - about 10 minutes away. Cons: lots 1. Beds might have bed bugs. Awoke each morning with fresh bites. Never actually saw one. 2. Minimal natural lighting, as the only window in the room faces the open walkway where people can clearly look in - again, this place is only ideal for a few days of stay; 3 max. 3. Very curt receptionist, specifically Yvette. Not hospitable at all, and very little closed loop communication. Two instances came to mind: A) we called three days ahead to schedule our Covid test. Yvette said we were scheduled, and when asked if she could send us confirmation, abruptly said “ok” and hung up. Never got written confirmation. B) scheduled an airport shuttle the night prior to departure. Again, we called and spoke to Yvette, who very curtly said “ok,” and hung up on us again. We found out the next day that it was never scheduled and the morning receptionist had to scramble to get us a ride. Giving her the benefit of the doubt as she is likely overworked as the supervisor. However, she can still be more welcoming and communicative as she is the face of the hotel - at least allow her to delegate tasks, as everyone else behind the front desk were lovely. 4. Mediocre food. Do not bother with lunch or dinner at the restaurant. Walk across the street to Sahara and enjoy some affordable and delicious Lebanese food.

Good place to stay if need to stay in Belize City overnight on way to beach or jungle. Rooms are clean and well appointed, pool is well kept, food is pretty good for a Best Western. At night turn the light on to walk around or you might step on a roach.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Amanda, thank you very much for the review. Greatly appreciate it. Hoping to see you on your return to Belize.

This is a nice hotel with extremely nice rooms and hotel/restaurant workers. Absolute downside is American Airlines cancelling flight after delaying it twice! American Airlines put every passenger up in a hotel for the night and gave each a food voucher. The room tab taken care of BUT not enough $$ on food voucher to cover food expense. Each passenger received $48 Belizian dollars to cover Dinner and Breakfast the next morning...this is where the fun began.....when we arrived at the restaurant we were promptly told we had to eat off the buffet for dinner and breakfast. We were told we had no choice and were NOT told the cost!! THE BUFFET WAS $35 BELIZIAN DOLLARS FOR DINNER AND $35 BELIZIAN DOLLARS FOR BREAKFAST.....WHICH ADDS UP TO $70 BELIZIAN DOLLARS (REMEMBER WE RECEIVED A $48 BELIZIAN DOLLARS FOOD VOUCHER FROM AMERICAN AIRLINES!!) OF COURSE NOT TO SLIDE THE SERVER WE HAD TO TIP AT OUR COST BECAUSE NONE OF THE FOOD VOUCHER COULD BE USED FOR TIP...EVEN IF THERE HAD BEEN ANY LEFT!!!!!!!!! We could have ordered off the menu for less and the food would have been hot and good!!! Thank goodness we learned this after dinner as the leader of our group went to discuss the situation with the manager of the hotel. Each of our group was then given an additional $10 Belizian dollars to help with our breakfast cost. I don't know how many of the American Airline passengers that stayed at this hotel found that out. This is WRONG!! The hotel management is making additional money from the inconvenienced and tired travelers!!

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Lyle Miller, thank very much for your feedback. We understand that cancel flights can be very frustrating. Mr. Lyle the airline did provide a voucher for the meals. As we discuss in my office the airline will always provide a reasonable budget for meals. Our hotel was gracious enough to provide you with additional complimentary breakfast and we apologize if this was not enough for you. Mr. Lyle, our apologies and hoping that your return to the US was uneventful.

Our flight out of Belize got changed, so we needed to stay close to the airport for an early flight, and a friend recommended this hotel. Overall it was good. Our room opened up to the pool /bar area, and there was some conference going on with a lot of people, so it was very noisy. Fortunately everything closed at 10 pm and was quiet by about 1030. We had snacks and drinks in the bar, and then were back there for dinner. Food and service were both really good. Room was very clean and comfortable. They only gave us one pack of coffee, so I called to get more, and it was delivered to the room quickly. (Oddly, it was a completely different size than the one already in the room, but we made it work.) My only complaint is that at check in, when we booked our morning airport shuttle, there was no mention of a fee or how we wanted to pay for it. When we boarded the shuttle, they wanted proof we paid for it on our hotel bill or wanted us to pay in cash. Both us and another couple had to go back in to the hotel to have it added to our bill since we hadn't been told about it and didn't have cash. I am fine paying the fee, but it would have been much easier if they had mentioned it at check in and asked if I wanted it to be added to the bill. The fee is the same as a taxi, so if the time isn't convenient for you, go with a cab.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Chik, thank you so much for the feedback. It is greatly appreciated. Yes we do provide shuttle service to the airport at the cost of USD$25 one way for two persons. The shuttle is avialable from 5:30a.m. to 10:30p.m. Looking forward to welcoming you on your return.

Dont waste your time or money coming to this third world country hotel. Food is cold. Overpriced. Bathroom in the room smells like sewage. Phone in the room doesnt work so cant call front desk. Front desk ignored issues when i took a written list to them. Best western needs to go away just like covid does.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Lyle Miller, thank very much for your feedback. We understand that cancel flights can be very frustrating. Mr. Lyle the airline did provide a voucher for the meals. As we discuss in my office the airline will always provide a reasonable budget for meals. Our hotel was gracious enough to provide you with additional complimentary breakfast and we apologize if this was not enough for you. Mr. Lyle, our apologies and hoping that your return to the US was uneventful.

I had a very nice stay at the BW Biltmore. I wanted an easy hotel to settle into for a several week adventure in Belize and this hotel met all of that criteria. The hotel was easy to find right off the main road to Belize City, plenty of parking. Check in was very easy, one thing to note they don't have an elevator so I requested a room on the first floor. Room was spacious and remodeled. Air co diction info and a ceiling fan kept the room very cool. Bed was very comfortable, quiet hotel very little noise. The pool was very nice and relaxing. They have a bar attached for food and drinks. The restaurant was also very good and reasonably priced. Had breakfast and dinner there several times and was very well attended to and the food was delicious. Overall an ideal choice if need to be close to the airport and wanting to avoid a stay in Belize City. There are not many restaurants or things around the hotel so just to keep in mind. Will return again before flying out of Belize.

Slickrock Adventures has partnered with Best Western Biltmore Plaza for more than 20 years, for a night either side of our island trip. They offer a great location, staff, and management have always gone above and beyond to give our guests a nice stay, as well as meals, and airport shuttles. From the staff's friendly hello, to the well-presented garden, and comfortable rooms, we look forward to being clients for a further 20+ years.

Stayed here November 13-14 with our tour group after arrival. The hotel was clean and the room was fine, but I am giving this hotel 1 star because of the abysmally slow service and rude and obnoxious treatment I and my group received at the hotel restaurant. We had breakfast and dinner at the hotel and during breakfast we asked several times for more coffee and the coffee never came. When my wife got up to go get the coffee herself at the wait station she was told not to touch it and that coffee would be brought to the table. Of course, that never happened. At dinner, after waiting 15 minutes for our order to be taken, I ordered a burger, and my wife and a friend from the tour group at our table ordered other dishes. The food for my wife and friend took forever to come, and when it finally did, my burger was nowhere in sight. The rude server told me it would be right out. Of course, that wasn't true. My wife and friend finished their food and the server came over to take their dessert order before my food even arrived!!! When the burger finally showed up, no apology from server. Not one word to explain the delay. After 2 years of covid shutdown, you'd think wait staff would be happy to have customers again and at least behave like decent human beings. I would not recommend this hotel to my worst enemy. Do not stay here if you plan on eating at the restaurant.

We stayed at the Biltmore before and after their renovations and WOW did they do a fantastic job. Our room we clean, modern, stylish with all the room amenities you could need. The gardens were lovely and the dining patios so inviting. A very relaxing and enjoyable stay. I would highly recommend the Biltmore to anyone going to Belize City. Great job Ted and staff!

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Wendy, our hearts delight to hear that our guest are satisfied with our lovely hotel. We thank you for making the Biltmore Hotel your home away from home during your visit to Belize City. It was wonderful to spend some time with you and Mike and are looking forward to welcoming you once again on your return.

Stayed here before flying out. Bit of a slow check in, with the check-in lady answering the phone to take reservations while she was in the middle of checking me in. The pool area was nice, clean and relaxing. The bar staff was very attentive, and I hadn't been on the pool deck for more than a minute before I was greeted. The room was clean and comfortable except for the bathroom which was very very warm with air coming through the window pane, so we had to keep the door shut the whole time which was no big deal. I'd stay here again.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you very much for the feedback. We greatly appreciate your comments and continue to work to provide our upmost best service to our guest. We are delighted to hear that you enjoyed our facility. Do not hesitate to contact us for your next visit.

My standard when in Belize City. I've stayed in other places when there are no rooms available and am never as happy as the Biltmore. Always a smile and your name is remembered by the staff. Even the "back of the house" employees are friendly. Each visit, I try to see what is new. This time it was in the gym. A couple of new treadmills, a few spin bikes, and my favorite, a Smith Machine. Good job adding that hardcore piece of machinery.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear guest, we are always happy to have you at the Biltmore. Thank you for making Biltmore your home away from home. Yes, the gym is one of the best gyms in the city. It is complete with equipment for you to do all your workout during your time away from home. Please don't hesitate to contact us on your next visit so that we can make your reservation.

I have never been a fan of the Best Western chain, and I am still because it is a chain that I do not patron because it is not the "type" of hotel I prefer. HOWEVER, the managers and staff at the Best Western Biltmore Plaza blew me away. They epitomize the saying, "exceeding the customer's expectations." Please take time to read: 1. We had the best experience with Ms. Yvette (front desk) because she was so helpful with shuttle transportation and local suggestions. Just a pleasant person. 2. The young man in the gift shop, with the beautiful coiled hair, went into depth about the restaurants to visit and when pressed to tell me where he would eat, he gave the suggestion without hesitation. He even explained who owned the restaurants. 3. Ms.Josette - the housekeeping manager - now she was a gem. I had a minor issue upon check-in and asked for sheet. She happened to be in the hallway when I looked out of the the room (room 209) to check for housekeeping. Instead of telling me she will send someone, without hesitation, she grabbed sheets, walked in our room and proceeded to remake the bed. We chatted and she gave advice and we laughed. She is such a gem. Her employee looked in the room and I told her employee that Ms. Josette was available and she was not in trouble, but Ms. Josette just jumped in and took care of the request. Ms. Josette exuded true servant-leadership. 4. Mr. Edmond - our shuttle driver. Oh my..he was awesome. He gave a little history for things we saw as he drove us to San Ignacio and afterward, took us to a nice little place for lunch. We sat and chatted with him and ate like we were friends. We really enjoyed his company. 5. Now for the MVP, the G.O.A.T (greatest of all times) of all Hotel Sales Managers. (I forgot her name) BUT this woman made mountains move. We ate hudut in San Pedro and I had fallen in love with it. The restaurants in Belize that sold hudut were closed. BW does not have the dish on their menu. But that was nothing for this manager. They checked the ingredients in the kitchen and the Chef went to the store for ingredients that were not in the kitchen and presented me with Sarere (hudut without the plantain). I was like a child and hugged his neck so hard and long. This is what you do for a guest that you want to show, your team cannot be outdone. Please give this lady a raise or bonus. AND she walked us to our room to ensure our water temperature issue was resolved (yes, we had cold water the first night). 6. Kimara was the best restaurant server as she laughed with us and was so pleasant. 7. Jesus was on time to pick us up from the water taxi the day we left San Pedro and did not miss a beat. 8. And I shall not forget Andy (bellhop) that showed me rooms before check-in so I could determine if we wanted to upgrade. His conversation was so easy and we joked. These are just the people I had interactions with and they were the perfect interactions. Especially for me because I had horrible flight issues getting to Belize and lost a portion of my week that began in San Pedro. Now, The Grand Caribe was phenomenal and my typical place I reserve. It met my expectations. But the Best Western Biltmore...the service will blow you away. If I wrote more, readers would feel this is a paid review. Trust me it is not..just read some of my others reviews. LOL Bestwestern Biltmore Plaza Management, hats off to you and your staff. Whatever you are doing to have such an award winning staff, keep doing and reward them to keep the best of the best. I will definitely recommend this hotel based on your team alone.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Julieta, I enjoyed reading your feedback. As the GM of this hotel, it delights me to read of how our employees are doing. Yes, we do not have hudut on our menu but there is nothing to hard our staff would not do for our guests. As a matter a fact I got to enjoy some that night. it was delicious. Please do not hesitate to visit us on your return. I am happy that you are now a Best Western Customer.

As a local I've never been so disappointment of the treatment at builtmore/best western plus restaurant and bar area - My bother and friend visited the establishment on the 2nd of July as we were happy to visit builtmore for dinner - at this time we visited the restaurant in which , we stood standing for more than 3 minutes and no one attended I therefore had to go and ask a staff member if I was able to sit at a current location with my friends/family . A waiter therefore approached us and told us to sit in a next location in which , We were then told to just sit near a end table in which we proceeded to do . We continued by looking at the menu and asked for a couple of drinks with the waiter more than 45 minutes to be served , we weren't even given water to drink , or asked if we needed water ….. I had to go all the way inside and ask for cups of water as we weren't attended to time . I therefore tought that they were busy but I did see other persons who reached after got served before us . The waiter then came and asked for our food order , what was disappointing was that he was so confused and didn't take the order right , I told him to please start over , he didn't recommend to us what we should eat , he told us that we should order a certain way because it will make it easier for the chef , as a customer I believe that we should be served on our choice of food that we asked for . It was disappointing to see a floor supervisor shouting at the waiter to so something else while taking our order . Our food took 1 hour to be served…. I wasn't then hungry and upset of the customer service being very poor , I know that for a fact we weren't the only one who was upset as the other persons on the near by table was already asking for the manager . There is need for more structuring and preparation with the staff at this establishment .

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Eddy, thank you very much for providing us feedback during your recent stay with us. This is very useful for us to continue working towards improving. We apologize for not delivering the service that Biltmore is known to deliver to our guest. Hoping that you give us another opportunity to impress you.

I would love to give a positive review because the rooms were very clean, the mattresses and pillows were very comfortable. But I ordered a hamburger no cheese, the burger had to be returned back to the kitchen because it had cheese on it. I was told the cook was trying to scrape off the cheese but ended up having to cook another burger. I informed the waitress that I had food allergies that burger could have put me in the hospital. When I finely received my food everyone at the table was finish eating. I had to put it in a to go container to eat in my room. The Kitchen staff on Saturday was very rude especially the pregnant cashier.

We spent one night here before our flight out of BZE. The outdoor areas are lovely and the room was basic and clean. We had a couple of good cocktails at the bar and sat by the pool. I probably wouldn't spend my whole time here, but overall our stay was pleasant. Great working A/C, too.

Martin Guy, Marketing at Best Western Plus Belize Biltmore Plaza, responded to this review
We are thrilled to have you as part of the BWP Belize Biltmore Plaza family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! Thank you for choosing the Best Western Plus Belize Biltmore Plaza. We hope to see you again some time in the future.

Big positive shout out to Ted, the Best Western Plus - Belize Biltmore Manager and his team on duty last night(June 10, 2021) at the time a United Airlines (UA) plane load of disgruntled, tired, disappointed and upset passengers arrived at the Belize Biltmore handled the chaotic situation with grace and professionalism. Even when passengers didn't exhibit their best behavior, Ted and his team did everything they could to ensure that each passenger had the accommodations that they needed after their plane had mechanical issues and wasn't able to leave Belize. The staff in the restaurant also handled the UA passengers as quickly and professionally as possible. Passengers, including myself were energetically immersed in our disappointment and upset at not being able to stick with our schedules. Life happened while we were planning other things and we were not happy! My gratitude and appreciation to Ted and his team for the extraordinary way in which they served all of the passengers that descended like locusts upon them!! Great job Best Western Plus - Belize Biltmore - Team!!

Martin Guy, Marketing at Best Western Plus Belize Biltmore Plaza, responded to this review
We dearly appreciate your feedback. We're delighted that you had a pleasant stay. Our staff are always pleased when we share your feedback with them -- It makes their job a whole lot easier they say! Thank you for choosing the Best Western Plus Belize Biltmore Plaza. We hope to see you again some time in the future.

The staff was so polite and courteous. Everyone was friendly and decor was beautiful and inviting. The room was clean and comfortable. All staff was very friendly and was concerned about your stay. They tried to make you comfortable. I really think they cared about my stay.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest we are delighted that you enjoyed your vacation with us. Please feel free to contact us for you next visit. looking forward to seeing you again.

I was here for a 5 night stay (5/17 - 5/22). The room was very comfortable and clean, the food and bar were exceptional and the staff friendly and very health conscious in this time of Covid. I felt completely secure. It is the length they went to support their quests that was truly amazing. I was on a flight into Belize City from Houston that had a 7 hour delay due to weather. Instead of arriving a little after 2:00 PM, we got there closer to 10:00 PM. People on the flight were concerned because Belize had a 10:00 curfew at the time (due to Covid). The airline was in touch with the Belize airport and we were assured that we could all get to where we were going. The hotel restaurant stayed open for us. Instead of closing at 10, they stayed open a couple more hours to make sure everyone had the opportunity to have a meal (and a needed drink after the long delay). This showed how much they care about their guests. They truly went the extra mile. If you are in Belize City, this is the hotel you must stay at.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Joryla, we were honored to have you as a guest. We are delighted to hear that you enjoyed your stay with us and that it added to your overall satisfaction of this beautiful country we call home. Please do not hesitate to contact us for your next visit.

Jr Suite was beautiful, modern, EXTREMELY CLEAN and tranquil environment...Staff were wonderful from the porters, front desk and restaurant/kitchen including the housekeepers...Can't wait to come back...

Martin Guy, Marketing at Best Western Plus Belize Biltmore Plaza, responded to this review
Reviews like this means a lot to us. We do the best we can to keep the facility in the best shape for guests. We share reviews with our employees -- they are always delighted to here the positive feedback. Thank you for choosing the Best Western Plus Belize Biltmore Plaza. We hope to see you again some time in the future.

I'd like to give a positive review, because staff and management were all friendly and tried to be helpful. The rooms are clean, and the public areas are all lovely. But so many things did not work. The air conditioning was supposedly working, but it did not cool the room. We were shown a second room, where the air also did not work properly. We are talking Belize City heat, my friend. It's a killer. Later, the situation was fixed, maybe by more Freon, or maybe by the sun going down. The room key did not work. Eventually that got fixed, too. The coffee maker made coffee that looked like tea. I would have loved to enjoy the beautiful pool, but we spent so much time with the maintenance dept in and out of our room, fixing things that should have worked, that we lost our chance. I hope the staff sees this review, and makes a serious effort to correct their problems, because the hotel has the potential to be really great.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Eileen, I take this opportunity to thank you for your feedback and we do apologize for the incident with the AC in your room. Please note that the issue was fixed and we are really sorry that your experience was not the best as experience by all guests. Mrs. Eileen we hope that you give us another opportunity to exceed your expectations. Thanks.

Everything about our stay at this hotel exceeded our expectations! From the on time pick up from the airport, the easy check-in, the clean and comfortable rooms, to the wonderful food, hospitality, pool, and grounds. We were SO glad we chose to stay here for our 4 day stay in Belize City.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mariah, thank you very much for your feedback. We greatly appreciate it. The Biltmore Family is excited that you enjoyed your stay with. We looking forward to hosting you in the near future once again.

My family was unexpectedly staying in Belize City during an emergency hospital visit for my wife. We were recommended to stay at The Biltmore by our travel agent. Mr. Ted and his wonderful staff took fantastic care of my family from 2/14 to 2/26/21 arranging for everything we might need. He even put together a last minute 10th birthday party for my daughter that we will never forget! The hotel is extremely well maintained, the rooms are clean and very comfortable and of course the staff is amazing. Additionally, the food was consistently delicious (we tried nearly everything over our 12 days). We will always be thankful for our time at the Biltmore and look forward to returning again as soon as possible!

Leandra Flowers, Owner at Best Western Plus Belize Biltmore Plaza, responded to this review
Hello Brent, It was MORE THAN A PLEASURE having you and your lovely family here! I am sure that our team knows you and your family by name down to your favorite foods! The Biltmore Hotel will be here when you decide to plan your vacation! We are thankful for our satisfied guests who keep us going!

Recently we used the Biltmore as our base hotel in Belize City before heading out on our island adventure. On our return I had tested positive and with standard protocols was required to extend my stay until a negative test was achieved. The staff here, especially Yvette, were extremely caring and helpful with my situation. They would call often to offer hot tea, fruit and just to check in on me. The rooms are very clean, modern and comfortable. Given the situation I found myself in, I was very fortunate to have their staff and hotel at my aid. Thank you to the entire staff for being so caring in a time of need.

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, we are extremely happy that you recovered very quickly. I personally believe that our tea helps you recover very fast. We thankful for giving us the opportunity to be your host. Hoping that you see you on your return.

I always stay at the Biltmore in Belize City. Mr. Ted knows how to run a hotel. Each trip, something is new or improved. Now the bar area is open and yet enclosed. Very clean. The grounds are lush and green and give a very tropical feeling. Everything is immaculate. Lots of Covid protocols in place and they can arrange travel Covid testing on site. Very friendly staff.

Martin Guy, Marketing at Best Western Plus Belize Biltmore Plaza, responded to this review
We are thrilled to have you as part of the BWP Belize Biltmore Plaza family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! Thank you for choosing the Best Western Plus Belize Biltmore Plaza. We hope to see you again some time in the future.

The Biltmore was recommended to us, and it could not have been any better. From the greeting at the front desk, to the beautiful room, unbelievably comfortable bed. The restaurant was excellent with very reasonable prices and customer service was spot on. Thank you very much

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Scott & Jodie, it was wonderful to meet both of you in person. I am glad to hear that you both enjoyed our property. Do not hesitate to contact me on your return. Hope to see you in San Pedro for Easter.

Enjoyed our night at the Biltmore. The outside doesn't do the inside justice. The room was very nice and the courtyard tropical and enjoyable for dining and cocktails. The staff was exceptionally friendly and helpful.

Martin Guy, Marketing at Best Western Plus Belize Biltmore Plaza, responded to this review
We dearly appreciate your feedback. We're delighted that you had a pleasant stay. Our staff are always pleased when we share your feedback with them -- It makes their job a whole lot easier they say! Thank you for choosing the Best Western Plus Belize Biltmore Plaza. We hope to see you again some time in the future.

Our number one choice when visiting Belize City. The staff ensure any needs are met. Food and drinks were delicious and exactly what we needed on our getaway trio with friends. Highly recommend this Best Western!

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Dennis, thank you for taking time to write a review on your visit to our hotel. We enjoyed being your host and hoping to see you soon once again. Have a wonderful evening.

Very very nice Hotel,.....rooms are very nice and the pool and restaurant are great. Entire facility is super super clean and upscale. Good location from airport. Great service and peaceful setting. Great mattresses and pillows,.....and super clean rooms. Service could be faster in restaurant but good food and super nice setting.

Martin Guy, Marketing at Best Western Plus Belize Biltmore Plaza, responded to this review
Reviews like this means a lot to us. We do the best we can to keep the facility in the best shape for guests. We share reviews with our employees -- they are always delighted to here the positive feedback. Thank you for choosing the Best Western Plus Belize Biltmore Plaza. We hope to see you again some time in the future.

Torrential rains did not keep me away. Greeted by name as usual, also smiles. Perfect stay in a clean and freshly renovated room. It is nice to see companies putting money back into their property, not just taking out. A reason that the Biltmore is used for so many gatherings. Covid precautions are ample and apparent and appreciated.

Martin Guy, Marketing at Best Western Plus Belize Biltmore Plaza, responded to this review
Your feedback is very pleasing to hear, Thank You! We do our very best to ensure our guests not only have a comfortable stay, but a safe one as well. Thank you for choosing the Best Western Plus Belize Biltmore Plaza. We hope to see you again some time in the future.

We had some amazing times at Biltmore Best Western Belize. We consider ourselves fortunate to have a team of people taking ca. re of us who care about the work they do. Biltmore Best Western, Was our home for the last 8+ years and recently we stayed from October 9 until November 2nd. These were the people who made our stay the ultimate best. These individuals should definitely be acknowledge for going above and beyond in their jobs. We are picked up at the airport by Biltmore shuttle driver's Jesus and Izra. Safely driven to the hotel and any other locations we needed to visit. Next we have the front desk managers Ms.Yvette, Jennifer and Rojer always greet us with a smile and always showed professionalism. There's another young lady at the front desk but we cannot remember her name. The security team Errol and Edmond made sure we were safe and constantly did patrols thru out the property. Thank u guys! Food and Beverage manager Odon is a force to be reckon with. Whenever if ever we had a problem or issue he made sure it was resolved in a timely fashion. The restaurant staff members Dyane, Rochelle,Tiffari, Frenish were professionals at there jobs....I Needed a cup of tea and Tiffari put her magic in a cup. DYANE is sweet she is always willing and Frenish had a great way to accomodate my dry humor. These girls are team players. Thanks ladies you made our stay that much amazing. And last but not least I needed a friendly Justice of the peace and yes Ms Middleton was willing and able to fit that need and had a smile when we saw her in the hallways. The house keeping staff was always on point...I needed an extra clean and those women came promptly with a smile. I am completely pleased.

Guest Services, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Thank you for your comments and feedback during your stay with us, we are delighted that you enjoyed your stay with us. Hope to be able to accommodate you once again soon.

This property is well-maintained! The staff is very friendly and attentive. Our room was clean and comfortable. The internet worked great! This is the best place to stay and eat in Belize City! WE would definitely stay her again!

Ted Tejada, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Rod, thank you for the choosing the Biltmore Hotel and we are happy that you enjoyed your stay with us. We are happy that you arrived home safely. Please don't hesitate to contact us for your next visit. Take care.

The last time I was here they were just beginning major renovations and by the name some ownership changes have occurred. Looks good but it has been many tears since I was any where near a First World hotel ( in the bush the past 3 years). This is for management as you people may be the only audience with the lack of tourism in Belize. I had to laugh at the menu prices but also had to check that astonishment considering O.E. ($25 for a $5 street meal?). Enough teasing. Room 114 or any and bathroom setup: The soap dish in shower should be self-draining or stainless steel basket type. Two points: Housekeeping is putting more time and effort into soap scum abatement and more importantly a slip and fall liability issue (rubber mat or not). Mosquitoes: Always a problem for coastal tourism venues. You have a great courtyard- enhance landscaping with addition of Citronella and or Neem trees. The former are shrub like and the latter are full tree with nuts produced after a 9 year growth period. Both are natural insecticides and if the trees mature, the nuts are pressed into oil (a side business fro the property. Bark mulch spread in garden beds also deter insects. A key point we can learn from this quite time is, how can we incorporate more of nature into our daily lives? Thanks for a nice night of the cushy life.

The room was big, excellent quality, Higher quality room, linens and accessories in room. Beautiful property. The tropical plants were all over and added to the beauty. The breakfast buffet had any thing you could want to eat and drink

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guests, thank you for providing feedback on our hotel. Please feel free to send us your next reservations and let us take pamper you and your family. Ted Tejada - GM

Place was very clean and the staff were great to work with. Food was also good. Got to use their gym facility which was very spacious which was surprising. The only thing that I had trouble with there was a karaoke night and if your room is next to the bar area it made sleeping difficult. Overall

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Rody, thank you for the great feedback. It helps us to improve our quality of service. We take note on the karaoke issues you had and will address them for any future guest. Rody would like to thank you once again and wish you the very best during these difficult times. Ted Tejada - Gm

Amazing restaurant/bar, pool, and COMFY beds. Downtime at the hotel was truly always a great time. We were also able to easily book activities through the front desk. It helped that the staff were bilingual too! Definitely recommended!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Patty, thank you very much for your feedback. We are delighted that you enjoyed your stay with us. Please don't hesitate to contact us for your next visit. Ted Tejada - GM

Had blast this weekened at the biltmore plaza, the professionalism and hospitallity of the employees were exceptional. The food and drinks had exquiste taste that took me back to my childhood days. I am glad made the choose to spend my time there.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest it always warms my heart to hear stories of our guests enjoying our hotel and country. Don't hesitate to contact me on your return. Ted Tejada - GM

Truly enjoyed my stay at the Belize Best Western! Staff was very friendly, food was delicious and the bar and pool area was a relaxing time. Manager working that day was beyond helpful and always had a friendly smile. Will definitely stay again!!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Renie, wonderful story to hear. Always pleased to hear that our guests are enjoying their stay with us. Please don't hesitate to contact us for your next visit to our beautiful country and hotel. Ted Tejada - GM

Had a wonderful experience. Staff were very friendly and helpful to my every need. Great accommodations and had a comfortable sleep. The food provided was a great treat as well. Would absolutely return again!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Keana great to hear from you once again. Excited that you enjoyed your stay with us. Please let us know when you are returning so that we can assist you with your reservation. Ted Tejada - Gm

I was in Belize for a conference in February and stayed again at this hotel. I truly enjoyed the hospitality and service; Special thanks to Yvette. She's part of a great team at BWP. Food and accommodations are always excellent. This is my go-to hotel in Belize City.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Bishop, thank you for providing us with a feedback. Yes Yvette is a great asset to Biltmore hotel and Mrs. Cattouse has been with Biltmore Hotel for over 26 yrs. Her service is greatly appreciate it. Hope to see you soon. Ted Tejada - GM

Thanks to the progressive management at this hotel, it's always a pleasure to visit Belize City and stay at this hotel. Rooms are great, they are spacious and spot free clean. Service at the desk is attentive and the shuttle drivers are very eager and enthusiastic about their jobs. The menu selection at the restaurant is also great and portions are very generous! Try the ceviche by the Pool! In overall, I'm always very satisfied when visiting this hotel, management is on top of the details and making sure the service is excellent and consistent.

I didn't know what to expect here but I was pleasantly surprised. As the title suggests it is very clean. The grounds are pretty. The pool is lovely and very clean. The staff was friendly and helpful. The food at the restaurant is just OK, not great. It isn't close enough to town to walk but the hotel shuttle was cheap enough, and you only need to call and they will come get you wherever you are. I would stay there again if I came back to Belize.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Beth, thank you very much for the review. We are happy to have pleasantly surprise you. That is what we strive for. Hoping to see you in the near future. Ted Tejada - GM

Spent almost a week here. A pleasant spot convenient to the airport and shopping. Nice landscaping. Rooms clean. Restaurant definitely charging tourist prices but there are several restaurants nearby. Pool gets very crowded pin weekends. Staff friendly and helpful. Travis at the front desk was great.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you very much for your feedback. We are grateful that you enjoyed your stay with us. We are proud be among the cleanest Best Western around the world. Please let us know when is your next visit and we would be happy to assist you with your reservation. Thanks. Ted Tejada - GM

The Hotel was beautifully decorated and the Plants are amazing as Is the Staff. We left A Samsung tablet in our room on checkout and the Hotel sent a driver to the airport and tracked us down to give us our tablet we left. Who does that??? This Hotel does. I would recommend to any travelers to stay here

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Trisha we are delighted that we were able to deliver the tablet to you prior to leaving our beautiful country. Please don't hesitate to contact us for your next visit. Ted Tejada - GM

Between some of our Belize transits we enjoyed this hotel. Our bookings where made by Island Expeditions. A restful hotel with a beautiful interior court with a nice swimming pool. Great service. Great rooms. Good food.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Anna, we are excited that you got to enjoy our beautiful country. We hope that you come back year and once again take advantage of our beautiful country. Please don't hesitate to contact us for your reservation. Remember we can help you organize land tours for you. See you soon. Ted Tejada - GM

Went there for 2 for 1 mojitos on a date night - the bartenders (Karim & Melvin if I'm not mistaken) were very professional and friendly! The drinks were delicious and the atmosphere was also very lovely! 10/10 recommend :)

Guest S, Guest Relations Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Lulerrrs, It was a pleasure accommodating you during your visit to Belize, hope to host you once again on your next trip. Thank you for your comments

We specifically booked this hotel because we did not want to be in the heart of Belize City and it had a pool for our short stay. When we arrived they informed us they had given our rooms away and sent us to another hotel in the heart of Belize City without a pool. It was not a good way to start our vacation. Fortunately after we moved on the rest of the trip was amazing.

Guest S, Guest Relations Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear guest, We apologize for all the inconveniences caused to you during your stay in Belize City, we do hope that you would allow us to host you on your next trip to Belize City. Thank you for your feedback.

The BW Biltmore is a very nice place with more to offer than just a bed. They have a nice pool area for lounging in the sun and cooling off in the water. The staff are friendly and quote accommodating, plus the lounge is perfect for some evening drinks with your group. It's location is great for getting to the airport, downtown or to the water taxi terminal. I will be staying here again when I go to Belize City.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Scott, thank you very much for your review. We are excited that you enjoyed your stay with us. We have many other expansions program this year for our guests looking forward to continue to wow very soon. Ted Tejada - GM

I stayed here one night before the start of a tour and was surprised at how nice it is. The pool area is lovely as is the bar/restaurant area. Food was good and prices were what you'd expect in a hotel. The included breakfast in the morning was really nice too. I enjoyed my stay here and would not hesitate to book again if I ever find myself in Belize City.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Stacey we are delighted to hear from you and to hear that you enjoyed your stay with us. Please share with your friends about your exceptional trip to Belize and don't forget to let us know when you are returning to Belize. See you soon. Ted Tejada - GM

Stayed here one night after a week in Ambergris caye. Great hotel and staff. Very clean, good shuttle service to and from the airport too. We also used the shuttle to take us to a local restaurant and when we were done, they picked us back up. We had great service at the lounge and pool bar area. Dayan was great. All the staff was very friendly, in all departments

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Sandy, thank you very much for your feedback. We are delighted to have been your host. Please don't hesitate to let us know when is your next visit. Sandy see you soon. Ted Tejada - GM

I can hear a person singing and really loud music clearly from my room that is at the end of the area where there is an event. This is very disrupting and I cannot sleep. It is 11:17 PM and doesn't seem like there is any sign of it stopping. I don't have children, but if you have children and there is an event- do not stay here. If you are planning on waking up early to explore .. do not stay here. My review would have been a 4 star for this hotel as this is our second night here. The staff has been nice, friendly and attentive. The breakfast was ok (some items were not hot or not available), the pool area was overrun by kids unsupervised and clearly under the age of 14, and the gift shop is a nice option ... but the supermarket down the street is more reasonable. One story about the pool, one kid who clearly had no parent present asked me a lot of questions and then proceeded to ask if I could buy him a plate of food. He looked to be about 8 years old. I've seen security the precious day but Saturday afternoon seemed to be a free for all for unsupervised kids at the pool. The hotel won't get this and that's fine, but this event is terrible to other guests...... and very disrespectful as it's so loud this late at night. We have to wake up, get ready, have breakfast, be fully packed and checkout and meet our tour group to go to the next city in less than 7 hours. It seems the event is more important than other guests and I hope others know this prior to staying here.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Hawkeye, thank you for providing us your feedback. I take this opportunity to apologize to you for the inconvenience during your stay with us. We were hosting delegates for the International Regional Tennis tournament in Belize. I know that we did have many teenagers on the compound and the entire hotel had a lot of excitement. If this cause you any disturbance we do apologize for it. Please let me know when is your next visit to Belize and give us an opportunity to make it up to you. Ted Tejada - GM

Bad booking procedure. They gave away our reserved room so our plans got ruined. We planned two nites at the Biltmore. Day two was an expensive local tour. Before we arrived they decided to give away our reserved room. They put us in a different hotel and wanted us to move back to Biltmore for the second nite. Of course that completely ruined day two. We lost our tour trip and the deposit. GET A CLUE, Biltmore!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, I take this opportunity to apologize to you for not having rooms available on February 8th. Can you please contact me via my e-mail gm@belizebiltmore.com and I would like to see how we can provide you a refund. Once again my apology and will await to hear from you. Ted Tejada

After several trips to Belize city, this is the nicest place we have stayed. The first night we stayed in a room on the outside. Room 146. It was nice and clean and quiet. Very cool and comfortable. We then went to corazol and came back a few days later and stayed in room 103 on the inside courtyard. It was even nicer and quieter. Love the courtyard, pool areas and restaurant. I had the Mayan ginger chicken and could not eat it all. We shared ceviche, which was excellent. We all had different things for breakfast and shared foods. There was no food that was not delicious. We took the shuttle to the airport to fly home. The driver was punctual and friendly. Will come back

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, we thank you for giving us the opportunity to be your host. Our team is delighted to hear that you enjoyed your stay with us. Please don't hesitate to contact us for your next visit. If there is a room preference let us know and we can assign that for you. See you soon. Ted Tejada - GM

This place is beautiful inside. I was super surprised with my preconceived notion of a best western standard. Staff was friendly, accommodating, and helpful. THANK YOU Gisele for helping me print my boarding pass! - till next time, cheers!

I recently stayed at this hotel which is conveniently located close to the airport for the 4th time. Every year i visit, the service and amenities improve! I'd like to thank Giselle at the front desk particularly for being so helpful (competent, efficient, gracious) - the wait staff were also very pleasant and worked hard to please. The rooms/bathrooms extremely clean and comfortable, and seems recently updated. Nice! i look forward to staying here again ...

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Susan thank you very much for your review. We were delighted to have you back. Please let us know when is your next visit. Definitely all our rooms are completely remodeled giving all our guests a great stay at the Biltmore Hotel. If there is anything else we can assist don't hesitate to contact us. Ted Tejada - GM

We spent two nights here in January 2020 on two seperate occasions as we came into and left the country. Great pool and restaurant area in the middle of the city. Our first room on stay 2 smelt like burnt plastic but they did put us in another room. The breakfast buffet is great, the server even offered to refill our water bottles which was appreciated. Brody's supermarket is walking distance and you can purchase any snacks, sunscreen, repellant, etc that is needed. Would certainly stay here again.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest thank you very much for the feedback we greatly appreciate it. We are delighted that you enjoyed your stay with us. Belize do not hesitate to contact us for your next visit. Ted Tejada - GM

I had a great dinner at the restaurant here at the Best Western. Our server Kimberly was amazing! Friendly and efficient! Thank you for a great dinner experience! The food was incredible, with wonderful flavors and great presentation!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for your review. We are excited that you enjoyed dinner with us. Kimberly is an amazing server and continues to impress all our guest. We hope to see you soon once again. Ted Tejada - GM

The food here was good and the staff friendly. The room and hotel is dated but pretty clean overall. The hotel is very far from beaches but closer to the Belize Zoo and cave tours so that was helpful.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest thank you very much for your feedback and we are happy that you enjoyed your stay with us. I am bit confuse concerning the dated part of your comment. We have completely remodeled the hotel and have the best rooms, gym, restaurant and pool aread in Belize City. Please share with me what would have enhance your stay with us. Please feel free to write me to gm@belizebiltmore.com. Ted Tejada - GM

We stayed 1 week at this hotel. when we checked into our room there was the smell of sewer gas. the first 5 days were ok but on the sixth day the party started. the staff failed to secure the pool and bar area and the twenty year olds took over and were yelling playing music until 2am and running by our room (football stadium type of hotel). In fact 2 people fell into the pool drunk and I thought I was going have to get out of bed to rescue them. I talked to management the next day and they assured me it wouldn't happen again (WRONG) That night there was what staff called a per new years eve party and the music was so loud I couldn't even sleep until 3:30 am . Our last day at this hotel our room didn't even get cleaned and I had to go to the front desk just to get fresh towels so we could shower for our trip home

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, we take this opportunity to thank you for your review. We are very sorry for the noise the kids create on New Year's Day. As you are aware on New Year's Day our guest waited to receive the New Year's as a group and celebrated the New Year's. We do apologize if this cause you issues during your stay with us. We did have security patrolling the hotel and concerning the loud music please note that we did not have any events at the hotel and I specifically did not hold any new year's event so as to allow all our guests a restful day. Once again my apology for any inconvenience and we hope that you give us an opportunity to be your host once again. Ted Tejada - GM

This is a great hotel. It is unassuming from the front, but inside is very nice and the garden and pool area is beautiful. The best part is the staff... so friendly and helpful. I would definitely stay here again.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you once again and we are delighted that you enjoyed our oasis in the City. I am sure that all our guest do not expect to be in garden setting in the middle of Belize City but we love the oasis we have created here at the Biltmore Hotel. Please let us know when is your next visit and let us assist you with your reservation. Ted Tejada - Gm

I like the layout of the hotel and the pool. There was a fitness room but needed a key to get in. It should have been included but I wasn't all that interested in it. It has a gift shop not real big but had most items. I wanted to buy some artwork but it was fairly pricey the other items seemed reasonable.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Steve, thank you very much for your review. Greatly appreciate it. Please note we do have a first class gym at the hotel and the key is included in your room Key. Yes we do have a very nice gift shop which has most of the essentials a guest might need. Art can be a bit pricy depending on the artist. Once again thank you for giving us the opportunity to be your host. Hope to be able to see you on your next visit. Ted Tejada - GM

There is nothing to really do in Belize City. Only stay at this hotel if it's the last resort or you are just in Belize City for a night. The hotel is nice and clean. The grounds are well kept. The staff is iffy. Not all staff members are motivated to move at a convenient pace. If you eat at the onsite restaruant, the breakfast buffet is worth it! Make sure Kimberly is your server!! The other staff is slow to move. Don't eat dinner there. The kitchen staff is related to the sloth in Zootopia. It took almost 30 min for us to get a check after we were done eating, then an extra 20 min to get our cards picked up. The younger staff that work at the front desk are VERY helpful and the shuttle guys. But if you encounter an older lady, good luck!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Kim, thank you for providing us your feedback. I am delighted that you enjoyed our facility. I am very sorry for the disappointment with our staff performance during the dinner service. Kim can you please share with me the night that you dinned with us so that I can identify the supervisor and address your concern. My email is gm@belizebiltmore.com. Once again thank you for providing the feedback and looking forward to hearing from you so that we can address the issued identified. Ted Tejada - GM

This property is beautiful and the staff are all so helpful and friendly. The pool area looked fantastic. Our room was a large size and the bed was so comfortable it was unreal! The gift shop/snack shop on site is nice and the snacks are actually very affordable. Great way to get rid of the last of your BZE money at the end of a trip. I have to say, the food was comically bad. We ended up eating lunch, dinner, and breakfast the next day in the restaurant....it was not great. For lunch we both ordered chicken caesar salads. They brought us bowls of lettuce with croutons....and then brought plates with dishes of grated parmesan (like the Kraft kind), "caesar" dressing (it really didn't taste or smell like caesar...or anything for that matter), and chicken. The chicken was good but the dressing was a bit odd, and it was strange to have it brought out like that. Dinner was the pork chops & the shrimp alfredo. Both were just ok at best. I don't think they know how to alfredo sauce. It wasn't bad, but it wasn't an alfredo. We also ordered lemon pie.....that was a mistake. It was a really underbaked crust with a flavorless and strangely textured filling. I'd recommend skipping dessert, because it's barely edible. Breakfast the next day - we opted to skip out on the buffet because it was missing a couple things we were craving (I think bacon was not included in the buffet). Husband basically got bacon (which was decent) and toast (but no butter or jam came with it?). He also got the cinnamon rolls which were fine, but didn't have any icing on them. I ordered pancakes and sausage. The sausage wasn't great so I didn't eat much of that. Pancakes were fine, but the syrup had a weird flavor to it. The side of oatmeal I got was the most comical. It was basically like they had cook 1 tablespoon of oats with a cup of water. So I had cloudy water with about 3 oats sprinkled in it. At least the restaurant prices weren't jacked up, so the quality of the food was slightly less disappointing... Overall, still rating the property as very good because the space itself is amazing. Just pass on the restaurant.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Errbeck, we take this opportunity to wish you and your family a Happy New Year. We are very happy to have been your host during your last week in Belize. We are grateful that you enjoyed our hotel facility. Errbeck, I am very sorry for your experience you had with the food here at the hotel and I will be holding a meeting with the chef immediately to address all the concerns brought to us. We hope that you give us a second opportunity to make it up to you. Don't hesitate to contact me for your next visit. My e-mail is gm@belizebiltmore.com. Ted Tejada - GM

I just stayed here today and last Monday on both ends of a Placencia trip. The restaurant and bar staff is super attentive and friendly. I was impressed, they seem genuinely interested in making you feel welcome.The front desk except for a nice young man. Seemed a little put off making change and such. I will absolutely stay here again on my next visit. Safe and comfortable Air conditionined rooms. A plus for sure!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Michael, thank you for feedback. We are delighted to hear that you enjoyed your time at the hotel. Michael we look forward for you next visit. Ted Tejada - GM

Again, another stop over. More improvements visible. Lobby work and I saw already nice rooms being renovated. My room was very modern and clean. They do a great job here of reinvesting in the property and it shows. I wish all places followed their example of excellence.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you very much for your feedback. We take this opportunity wish you and your family Merry Christmas and Happy New Years. Yes the 90 rooms in the hotel have fully been renovated and are brand new. We continue to add amenities to these rooms making it friendly for all our guests. Hope to see you soon. Ted Tejada - GM

We usually stay at the Biltmore when in Belize City and have been quite happy there. This time we were a little disappointed in the service and the amenities. We will try it again on our next trip and see if this was just a fluke.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Julie, thank you very much feedback. Please note that I was not aware of your inconvenience. Can you please provide me some details about the inconvenience so that I can personally look into it. Julie please advise me when is your next visit and I would love to invite you for a coffee to meet you in person. Ted Tejada - GM

I can,t fault any hotel from making a few bucks but my wife and I picked a Saturday night with a local corporate Christmas party. Anyone that stays in a hotel on a Saturday night be it Baltimore or Belize are going to have to put up with inconsiderate drunken behavior in the hallways. The music however lasted in the open foyer around the pool area well past 1am and obviously condoned by management.If we were warned at check in we would have made other arrangements.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest on behalf of the entire hotel staff I take this opportunity to apologize to you and your wife for the inconveniences caused during Saturday night. We have taken your feedback into consideration and will be posting a security guard on the second floor during these events to mitigate these. Please give us another opportunity and we promise to showcase the great quality of service the Biltmore provides. Ted Tejada - GM

I spent four nights at this hotel during a business trip to Belize. Advantages: Newly renovated spacious rooms Nice outdoor swimming pool Very good restaurant Friendly staff especially at the restaurant A nice gym They offer free coffee at the lobby during the whole day They provide two workstations for free printing Disadvantages: The breakfast is really expensive and they charge for any drinks other than regular coffee and tea Most of the rooms overlook the swimming pool and the restaurant area so you might have trouble sleeping because of the noise There are no good restaurants at a walking distance from the hotel

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Masrawy, thank you for your feedback. Please note that across the street from us there is a Lebanese restaurant, a Pizza Restaurant and a large shopping center. Within 7 minutes from us we have several other restaurants as well. The hotel also has one of the best restaurants in town, Bistro Restaurant. Please don't hesitate to contact me for your next visit and let me assist you with reservation. Ted Tejada - GM

Stayed at the Biltmore Plaza before and after a vacation on Glovers Atoll. Check-in and out was easy. Hotel was relatively close to the airport... also easy. Meals in the restaurant were great.. especially the breakfast buffet. Pool scene was fun to watch.. and drinks from the outdoor bar were perfect. Loved our stay at the Biltmore.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear BJ, thank you very much for your feedback. We are very excited to have been able to host you. hoping that we get to host you in the near future. Ted Tejada - GM

Belize City has very few good hotels and that's why I'm ranking the Belize Biltmore with 4 stars where normally in other countries I would have give it max a 3 star. The hotel has been renovated these past 3 years by new GM Tim who is an excellent host. The main restaurant and outside bar are new and serve decent food, good drinks, an excellent conch salad and on request a grilled butter conch (see pictures). The room is spacious but the quality of the beds, bathroom could be better. Value (only USD 130 per night) is good. The location of the other only two decent hotels (Ramada and Radisson) in Belize is better as they are both located on the boulevard on the water whereas the Biltmore is closer to the airport.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for the review and we are extremely greatful that you enjoyed our property. We do have 4 level of rooms here at the Biltmore. We have the standard which is the basic room, Deluxe, Premier and Jr. Suite. Please don't hesitate to contact me for your next visit. Ted Tejada - GM

A lovely hotel, with a lovely swimming pool and glorious plants. A very good onsite restaurant with on the whole friendly staff. Perhaps one exception. The rooms were comfortable and the complimentary tea and coffee in the foyer was a bonus.

I stayed here twice in quick succession for meetings (which were capably hosted here) and have come away impressed by the Biltmore Plaza. The food is excellent - great quality, well prepared and with an interesting range of authentic local dishes. The breakfast and lunch buffets were a highlight. Fortunately it also has an excellent fully-equipped gym, possibly the best in Belize City. The courtyard gardens are green and lush, the pool inviting. The staff are friendly and helpful. Overall you can tell it's well-managed. The location is not far from the airport so I'd suggest it for anyone needing an easy overnight before/after a flight.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Ana, thank you very much for the review. Greatly appreciate it. We are delighted that you enjoyed our Bistro, Pool area and Gym. Yes, we have a greatly equip Gym for the use of our guest. We hereby extend you an invitation for your next visit. Ted Tejada - GM

The hotel looks great. The rooms look outstanding; beds are very comfortable; overall cleanliness was excellent. The hotel's restaurant was very attractive and very well maintained. Food tasted great at very affordable prices.

The Staff were very receptive and accommodating, in particular Ms. Kimberly McKay who was exceptional. the rooms to the front are exposed to the noise coming from the parking lot and the road. The rooms that are inside are much more appealing, especially those that surround the pool.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Sunil, thank very much for the review. We are grateful that you enjoyed your stay with us and we looking forward for your return. Kimberly will be recognize for her great work. See you soon. Ted Tejada - GM

The venue is good and the lunch was great especially the dukunu. Odon does a great job at keeping things moving. The lines moved quickly and food service manager kept the flow dishes at a good pace.A special compliments to Executive Chef Denfield. Enjoyed lunch!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Evan, thank you for the review greatly appreciate it. Hoping to see you soon at our daily buffet. The best in town. Ted Tejada

Front desk staff were more enjoyable and they shared their smiles with me. Very helpful. Check in was quick but my status had yet to be updated in the system. Nonetheless they provided me with the usual baggy with water and a snack. Thank you for the recognition. Bell man helped with the luggage - thank you very much because the lack of an elevator and dragging around the 55lb office box, backpack every day to and from work up and down the winding stairs. Almost to much for me. Had a nice two night stay in a "King Deluxe" room 224. The room was clean and comfortably cool upon arrival and with a small adjustment with the remote control the room was cold!!! A few more adjustments and found the comfort zone. The bed was well made and comfortable - but I woke up each night with a soaked body and wet spot on the bed. The memory foam topped mattress hugging the body and a duvet above makes for a comfortable going to sleep period. But the heat build up caused me to sweat the bed and had to change my "Nike DRY" t-shirt. Have no idea if it me or the combination of the bedding so I'm not putting blame on the property. The shower is showing its age and the shower head it a minimal type not much flow so you've got to rub the dirt of the day off. Old plumbing is a hard thing to update so we gonna live with it. The bathroom was found clean and well stocked with towels and the required soaps and such Nice touch with the swan towel, and TP. TV selection is ample and easy to use. Bottom line to me is that I will do short stays at this property again. Longer stays maybe closer to downtown. Not much around the property for entertainment or shopping that I seen.

I simply love this hotel, its clean and the staff are very cool. Let me however highlight the FOOOD. The food at the Bistro was excellent! Oh my, i had such a good time in Belize....Somebody, please let me go do work!!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Hartnell, we are just humbled by and delighted read about your stay at our hotel. We can't wait to see you back. Please share with your friends of how great our hotel is but most importantly how great our staff are. See you soon. Ted Tejada - GM

The best thing in the hotel is the staff. I thank Mrs. Joan for keepin my room impecable during the whole week. The front office is always there to support you. Mr. Travis Ferguson is a real gentleman. The rooms are confortable, but the bathroom is not compatible with the quality of the hotel. The swimming pool is awesome for those warm days in the beautiful city of Belize. I do not reccomend the restaurant because of the poor quality, bad service and crazy prices (a beer costs 7 USD). Next time I will choose a different place.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Wagner, sorry to hear that we did not meet your expectation. We are known to excel all our guest expectations but do apologize for not meeting yours. Please share with me where we can improve so that I can work with my team on that. My e-mail is gm@belizebiltmore.com. Looking forward to hearing from you. Ted Tejada - GM

A church we partnered with decided to give us a treat for our wedding anniversary and booked Best Western for us for 2 nights. The hotel ambiance was excellent and our room was very comfortable and reminded us of our honey moon except this was far better than the hotel we stated for our honey moon 19 years ago. The location was perfect and our kids enjoyed themselves in the swimming pool. The hotel staff were courteous and friendly. I recommend Best Western to you. It is one of the best.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Dan, thank you very much for the feedback greatly appreciate it. I am very happy that you enjoyed your stay with us. Hoping that you make it an annual occasion to come and enjoy your anniversary with us. Looking forward to being your host once more. Ted Tejada - GM

Came here for breakfast, and was not disappointed. Pancakes, bacon, and mimosas were great!! Friendly establishment,and great customer service. Very informative waitress. Everyone who worked there assisted one another with helping the customers.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Deidre, great to hear that you enjoyed breakfast. We also have fry jacks everyday. On your next visit just ask your waiter and they will make it at your request. Hope to see you again soon. Ted Tejada - GM

No problems whatsoever! The room was clean with a good view of the pool. The service and response of the desk services were fast and always professional. The buffet was especially exceptional.Ted Tejada, the GM was receptive to comments and always there listening.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest thank you very much for your review. Our hotel always excels because we welcome feedback from our guest. Not only do we welcome the feedback but we implement and we are happy to have the highest guest satisfaction level in Belize City. We can't wait to hear from you once again. Ted Tejada - GM

You know me, I post about fitness area on hotels. About this one, I was amazed! Was fully equipped, with machines, pulleys, benchs, free weight, etc. Two days later I realized that the Hotel have the gym open to the public with a subscription. But that's OK I guess. Something I really like it was the meals, breakfast and dinner although you could get a nice pizza or a shawarma across the street. As a beach resort, there always will be guest in the pool but that's normal.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Sindud, thank you very much for your review. Our gym is the largest for a hotel in Belize. Presently we are acquiring a crunch and inner and outer thigh machine by next months. All our machines are industrial quality used in franchise gyms around the world. It is a great place to do your workouts during your travelling schedule. See you soon. Ted Tejada - GM

This Best Western was extremely clean and the room was well stocked. The staff was extremely helpful and friendly. The lobby was spacious and clean. Our room was quiet and the beds were very comfortable with plenty of pillows.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Patty, thank you very much for the feedback. We are honored that you enjoyed your stay with us. All our rooms have been completely remodeled. Wifi is all rooms, two bottles of purified water are provided free of cost. We also have the best breakfast and lunch buffet in town. See you soon. Ted Tejada - GM

Even though we only spent one night in Belize City at the Best Western Plus (in order to fly out of Belize City the next morning), I would recommend this hotel. It feels safe with the interior rooms, and the pool/bar area, as well as the other amenities make for a comfortable, relaxing stay.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Alison, thank you very much feedback. Greatly appreciate it. Our hotel is a safe place for any guest wishing to overnight in Belize City. All our rooms have been completely upgraded and are new. Our courtyard has also been revitalize and we have a beautiful garden. Please don't hesitate to contact us for your next visit. Ted Tejada - GM

We've stayed here a few times before and will definitely continue coming back. The room was really nice, spacious and clean. The gym was also very well equipped, with great staff. We went to the restaurant at night and were very happy with the food and service. The Food and Beverage Supervisor, Rojer Correa, was super attentive and helpful. Definitely ask for him if you're ever here. Overall it's always a pleasant stay.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Venecia, thank you very much of your kind words and feedback. We are grateful to have had you as our guest. We looking forward to see you once again at our property. Ted Tejada - GM

I absolutely loved my stay here. Everyone was welcoming, kind and courteous. The rooms were cozy and neat. The beds were very comfortable.The ambiance of the entire hotel was relaxing. Everything was clean and sanitary. Kimberly McKay from the Bistro made my birthday trip extra special. She is an amazing waitress! She was very attentive, sweet and warm-spirited! Kim was very proactive and professional in the way that she anticipated my needs. I didn't feel like “just another customer”. It felt more like I was a part of the Best Western Plus family. She provided exceptional service.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest thank you for joining our Best Western Family. We were honored to be your host during your birthday. We hope to see you soon once again. Kim is super happy to hear that you enjoyed the service she provided. Let us know when is your next visit. Ted Tejada - GM

I would highly recommend this place for anyone who's looking for really great service and breakfast is amazing!! Karim, Pedro, and Melvin are the absolute best bartenders! I haven't had a single problem when staying for three days.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for the great review. We were honored to have you as a guest. We hope to see you soon. Ted Tejada - GM

I stayed just one night for a conference, but wished I had stayed one more night. The bed was very comfortable. Linens were nice quality. The food was very good. The staff were super friendly and attentive to details. Great job.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Beth, great to hear from you. We are humbled by your review. We thank you for taking time to share your experience with us. Please don't hesitate to contact us on your return. Best Wishes and see you soon once again. Ted Tejada - GM

The hotel was a pretty nice facility. The staff was helpful from the get go. My flight was delayed, and I arrived a day late, the assisted with the rebooking the room. When I arrived the staff was quite friendly. On the first night, however, there seemed to be a group with several children, and they were playing noisily at the pool until pretty late. Otherwise, the room was comfortable. The restaurant breakfast was quite nice ( I had Belizean breakfast from the menu).

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Desta, thank you very much for your review. We are delighted that you enjoyed your stay with us. During the summer we do host student groups from the US and we are happy to have these students enjoy the country of Belize. I do apologize if they were a bit loud but I am 100% sure they were just enjoying themselves. Thanks Ted Tejada - GM

We had a 100 plus people attend a conference here and by all accounts they did a very good job. The rooms were nice and clean, the restaurant and bar were very good with good staff. The meeting rooms were ok, they had larger ones they we should have been placed in as ours was a little small for our needs. Our banquet room was better, but had a little trouble getting the meal out to us and missed a few things. Overall they did a very good job.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you very much for the feedback. We are excited that you enjoyed your stay with us. Please that are the primary conference hotel in Belize City and being able to cater for your group was an honor. We cannot wait to see you again in the near future. Ted Tejada - GM

Our large (~100 person) group from the USA hosted an international meeting in their facilities. The sales manager, Natalia, was quite accommodating, able to assist us with additional needs such as private bus companies for regional tours. We were able to host banquet and classroom style meetings in spaces provided, although I believe there were additional larger rooms available on site. Food was very good, and diverse. The pool was very well maintained, although the bar closed way too early for some attendees preferences (!). Convenient airport transfers were available. Overall - this place offers a very nice, safe facility/hotel if you are looking for someplace your group can meet up in Belize City, with many options in country for personal tours before or after your meeting.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, we were excited to be your host. Yes we are the primary hotel in Belize for conference. Our facility has been upgraded in its totality and we proud to have a wonderful product for guests. Please don't hesitate to contact us for your next event. Remember we are your number one stop in Belize. Ted Tejada - GM

This hotel is very clean and nicely decorated. They are located in the city, so it is not a resort but pretty. The hotel staff is friendly and helpful. We stayed at the hotel for 5 days. The hotel pool is great, so is the patio area. Pretty at night with the colored lights. People use the pool at night. There is a bar in the patio area adjacent to the restaurant. Part of the patio was being remodeled while we were there, but did not disturb our rest or prevent us from freely utilizing the facilities. There is a restaurant in the lobby. We didn't eat there, but did eat across the street at a Mediterranean restaurant (yummy lamb chops and wings!). Also at the pizza restaurant. We used the city bus system, cabs, and water taxi to get around. Do be careful! You can take a water taxi downtown to Caye Caulker I think about $16 each way and from there a water taxi to Koko King Beach free. At Koko King beach there is a nice facility to change, water tubes for floating and a free beach. There is a restaurant on site. Decent food. I would certainly stay at this hotel if I travel to Belize again. Look for my review on the cave tubing.

This place is a bit pricey but they place is clean, secure and friendly place. I have no problems with them. You can definitely get a cheaper price in Belize but you want to think about location.The location of this place is perfect. Only mins away from the airport and the are is safe.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for the review. Greatly appreciate it. We pride ourselves with having the cleanness hotel in town. we are just 10 minutes away from the airport and 10 minutes from downtown. Our grounds are perfect for any individual vacationing in Belize. Please don't hesitate to contact us for your next visit. Ted Tejada - GM

The hotel was very clean and all the staff were friendly and helpful. The pool and central courtyard are really nice. The pool bar is right in the middle of it all and a nice place to have a tasty tropical drink. The only meals we ate were breakfast off the ala carte menu, which are reasonably priced and pretty good. The rooms were spacious and clean and the beds were very comfortable. Our room had a microwave and a refrigerator. Rooms have individual air conditioners. The hotel is very secure and safe, they have security at the entrances. Some good food choices are across the street - the Sahara Restaurant and an excellent frozen yogurt place. We walked to Brody's market in the daytime and that was fine. We didn't leave hotel grounds at night. I would definitely stay here again if I'm ever in Belize City again.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Heather, thank you for such a honest review of our hotel. We were delighted to have you here at the Biltmore. We are looking forward to being your host in the near future. Please don't hesitate to contact to assist with your visit to Belize. Ted Tejada - GM

I stay at many hotels and notice something. Most are happy with status quo, ownership makes money and skimps on preventive maintenance and upgrades because the money is pulled. This inevitably leads to a decrease in quality, satisfaction and complaints. The Best Western Biltmore is the opposite. They get it. Always something being upgraded or renovated. This trip, the bar area is being expanded. Can't wait to see the finished product. Clean hotel. friendly and very competent staff.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, firstly let me thank you for your understanding during the expansion of our bar. We understand that it has been a bit inconvenience but the end product will be beautiful. We cant wait to see you on your return. Please let us know when we can expect you back. I am sure that you will love what you see. See you soon. Ted Tejada - GM

Really nice and clean hotel. Good service and great meals including buffet breakfast for $15usd. Plenty of onsite parking. Only downside is location in an industrial area but we were heading to the airport and this hotel is the closest to the airport. Good price.

MariaJr123, Guest Relations Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Theresa, Thank you for your comments they are appreciated, we are delighted that your stay with us was pleasant. We will be looking forward to accommodate you once again on your return to Belize. Best Regards, Maria Jose

Hotel was clean and food was good. Had issues with shuttle service. Not .told of fees and driver was not a BW employee. Lots of children and teens which was hard to get used to as we left an adults only resort.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Andrea, thank you very much for the feedback. I do apologize for the inconvenience during your stay with us. Please note that yes we are a family hotel as well as a corporate hotel. We provide all services required by both type of markets. Concerning the shuttle we do provide the service but it comes with a fee. This information is public on our site and provide at the front desk. We hope that you give us another opportunity on your next visit to our beautiful country. Ted Tejada - GM

I was rather nervous booking this hotel because many of the reviews were not that good. I was totally relieved once we got here. We stayed two nights and are coming back here end of next week. The room was fine. Very clean. In addition, there is a good-size refrigerator with an tiny icebox. Outside the room is an ice machine. The front staff was very accommodating. The BEST thing is the hotel shuttle. While the price is the same as the normal taxis (e.g., US$25 to/from intl airport; US$7.50 anywhere downtown, the HUGE plus is you can call the hotel from anywhere for a pickup. Normal taxis have no signs on them - only green license plates. There are extremely few downtown - plus, how do you spot a taxi at night when their headlights are on and you can't see the license plate????? THIS WAS A HUGE BENEFIT - we used the shuttle many times a day and simply charged it to the room. The food was okay. The breakfast buffet is US$15. It is a Belizean breakfast: refried beans (tasted good: both a little bit sweet and little spicy at the same time, pulled chicken, (barely) spicy ground beef, nachos with meat, cheese, etc.) fruit, omelet station, pancakes, cereal, etc. Not spectacular but decent average food. They also have a buffet for lunch (Mexican) at $14, but we did not try it. The food is a bit expensive: we had hamburgers for room service, US$15. Across the street (300 feet to the left at you exit the hotel) is Moe's Pizza - the small pizzas start at US$11 *10 inch diameter) and hamburgers are 1/2 price of those in the hotel - don't know if the are the same size. Hotel has nice size pool with bar attached. All in all, this hotel was quite acceptable and we would certainly return.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Jay, thank you for the wonderful review. we are delighted that you enjoyed your time with us. Yes we provide taxi service across the country. Our drivers are professionals and they always wear a shirt with the hotel logo which you can trust. Our vehicles are also check daily and are always in good working conditions. Please don't hesitate to let us know when you are visiting again. We are honored to have you as our guest. See you soon. Ted Tejada - GM

Rooms were well appointed and clean with amenities for the business traveller. As it's off a main highway, there isn't much landscaping. Breakfast is adequate, and conference facilities on site make for easy transition. Friendly helpful front desk staff

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, it was a pleasure to be your host. Our hotel is conveniently located with all the amenities a business, leisure, religious or military traveler is looking. We provide complete breakfast and lunch buffet daily. Please don't hesitate to contact us for your next visit. Ted Tejada - GM

This hotel is a little oasis 20 minutes away from the airport and right off the highway. We were in Belize for a conference and in between we had time to enjoy the grounds. The exterior of this Best Western is not very attractive , however, when you enter the hotel it's gets better. They are under renovation and rooms are still being upgraded. Large rooms with comfortable beds. Once you enter and head towards your room, the plants on the grounds give you the feelings of a tropical Garden without the fear of what may come out of the bushes - especially at nights, Lol! The grounds are beautiful around a relaxing pool and bar area where you can tan if you don't have time to explore or get to the beach. Food - the hotel has a very good breakfast buffet with an omelet station included and a taste of local juices. Love the coffee - it's fuerte! There is quite a variety of breakfast food choices. There is also a lunch buffet - with local dishes which are delicious. You can do the standard American meal if you prefer there is a menu. But trust me, if you want to sample their local cuisine and you don't want to venture out, in my opinion the food was authentic including fried sweet plantains, sweet potato pudding and cassava pone for dessert. A special shout out to Danika and her supervisor Ms. Alfonette In the bistro who always gave service with a smile and a warm welcome. To Dayan, Pedro and Karim the supervisor who accommodated us the bar although it closes at 10pm. Ms. Hernandez at the front desk - Wonderful staff! Thank you! Dayan, Delicious Piña Coladas. On a lighter note: This hotel is not a resort or a five star hotel so don't get it confused. I had a good experience and so did my peers spending a week there. Ciao, Belize, see you next time!

We have brought two large tour groups here of teenagers. The hotel has served us well. The rooms are a good size with good wifi, digital TV's, air/con and all the other things you would expect in a nice room. The rooms circle a pool/bar area which is spacious and nice. The gym is very large and doubles as a hotel fitness room and a local fitness facility. It is bigger than anything I have seen in a usual hotel. We had the hotel serve our students both breakfast and dinner and both meals are very good. Large quantities of food with a nice variety and dinning can be done inside and outside the hotel. There appears to be conference facilities on the property and a small gift shop. The worse part of the hotel is the exterior entrance which is unremarkable, but once inside, it becomes the best Best Western you will stay in.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest thank you very much for your review. Yes our hotel has 90 rooms and it can accommodate large groups. It also offers three conference rooms that can accommodate up to 450 persons. Thank you for choosing us during your recent trip to Belize. I do agree with you that the exterior entrance needs help and we promise to work on that area this coming year. We hope to see you soon at our hotel. Ted Tejada

Room was spacious, clean, well maintained. Staff were friendly. There's an excellent Lebanese restaurant right across the street in the otherwise unattractive location - not that you're likely to do much walking around in Belize City anyway. Better maintained than the Raddisson which seems to be overdue some renovations.

Left a shirt behind and they would not return item, offered to pay postage I am babbling as I need more characters to submit review honesty is important to me I called the very next day. May 12.....for item left in room 110. On may 11

This hotel has earned its name as the best hotel in the city of Belize City. If you are staying in the city, this is currently the best place to stay for a decent price. (We paid around 150) The hotel grounds are gorgeous, once you move past what appears to be very common rough outward appearance. Check-in was a breeze and the front desk staff where all very helpful. When we arrived the courtyard a section of the courtyard was closed off for renovations which will only add to the beautiful appearance of the common grounds in the future. They have done an amazing job of integrating native plants and foliage with into the courtyard and around the hotel. The restaurant was amazing and reasonably priced for a hotel restaurant. We paid roughly ($40 for 3 adult meals) and the staff was amazing Danica was our waitress, She is Absolutely the best and sweetest person! I will definitely recommend this hotel and return myself when I visit Belize again soon.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you very much for the feedback. We are humble by your comments. Our staff strives to maintain our hotel in its optimum best. Our Garden is gorgeous and we are in the process of adding more to it. You will need to come back to see what we are adding in the courtyard. It will just be fabulous. See you on your return. Ted Tejada

One of the best chain hotels I have used in Belize. Very friendly staff, clean, remodeled rooms. Good food at the restaurant with a good selection of options. They also have decent wifi which is not the norm in Belice. Will definitively return on my next visit to Belize.

i enjoyed my stay because some of the staff member: Restaurant, the manager at the gift shop who help me plan my vacations. they made my stay enjoyable and i felt taken care off Thank you Travis for your wonderful smile and help. i recommend it for solo traveler

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Yoko, thank you very much for the feedback. We are delighted to hear that you enjoyed your stay with us. Please let me know when is your return and let us help you to continue enjoying our beautiful jewel. Ted Tejada - GM

Poll is amazing and room are really comfortable. Staff at the restaurant are really slow but friendly. The food is little bit expensive and many items on the menu were missing. I suggest to book yourself for transportation and activities because price at the hotel are high.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Nancy, thank you for the feedback. Very happy that you enjoyed your stay with us. Sorry to hear that you found the food a bit expensive. Please note that we do sell tours around the country and the prices are very competitive. Nancy don't hesitate to contact us for your next visit to Belize. Ted Tejada - GM

Everything thing was amazing. Karen on banquets was outstanding and above and beyond. Trevor at the from desk though was unwelcoming and rude. He gave a bad name for the hotel. But other then him it was amazing

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Norman, thank you very much that you love the hotel. I am very sorry about how Travis came across upon check in. I am going to personally sit down with him and provide him more training. Hoping that you give us another opportunity on your return. Ted Tejada - GM

The room was spacious, clean, and comfortable. The hotel also had an onsite restaurant, that provided very tasty breakfast, lunch, and dinner. They even have a bar by the pool with cocktails and food. It was located within walking distance to a few restaurants. A shuttle or taxi was available for a reasonable fee to different tourist attractions. This hotel is very quite and nice to relax at.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Julia, thank you very much for your feedback. Greatly appreciate. Our hotel offers great variety of food items and recently introduce some local delights at the pool. Try our fish panades one of the best in Belize. All our rooms are fully remodel and very spacious. Hoping to see you in Belize soon. Ted Tejada - GM

Hotel location is not near anything so not a place to stay for itself- apart for lounging by the pool there isn't much to do- but good transit hotel or hotel to stay in while taking day trips. Hotel rooms are okay and clean but have no view. They face out to hotel courtyard. My room was by banquet room and was noisy in evenings with music Restaurants are good and staff was attentive

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Warren thank you for providing feedback about our hotel. Sorry that our hotel did not have the view you were expecting. Our hotel is located just outside of Belize City 10 minutes from the airport. Our rooms are all renovated and are very spacious. Warren we hope to see you again very soon. Ted Tejada - GM

My husband died in a visit to Jaguar Reef in Hopkins because they didnt have a doctor or nurse in the premises and the hospital was half an hour away. We had to go to Belize City for legalities. We stayed in Ramada for a night but was terrible so we spent 2 nights in Best Western. This is a very clean and nice hotel. The stuff are friendly and helpful and the food is very good.

It is a building that is at least 30 years old. The type of construction is of two levels with open corridors that overlook a central area with garden and pool. Although is an old hotel with many years of operation, the hotel in all of its areas, is impeccable. Floors, walls, corridors, swimming pool, rooms, everything very well maintained. At the rooms, neat and clean bathrooms, comfortable and good quality beds, all its amenities such as refrigerator, coffee maker, accessories, everything neat. A very good lodging option.

We have stayed here many times, twice this trip. We only stay here the night before we fly out. No other reason to stay in the city while here. As far as options in Belize City this is probably the best place to say. Considering the competition that's not saying a whole lot. Rooms are clean and it's in a safe area though. Most staff are very helpful and kind. The exception for some reason is the poolside bar staff. They are non attentive and slow. Zero customer service skills. I sat in the bar for nearly a half an hour without being aknowledged or waited on. I'm sure they are missing a ton of revenue at the pool. I probably would have had two cocktails in that time.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Mark, thank you very much for the review. Greatly appreciate it. We are delighted that you enjoyed your stay with us and that our hotel is the best in town. I am sorry about the service at the bar and I can assure you that I will be dealing with this right away. Ted Tejada - GM

We had a lovely room on the ground floor with 2 double beds which were really comfy. Great facilities in the room including the safe and hairdryer! The swimming pool was great with plenty of sun loungers and it never felt crowded. Good selection at breakfast with a buffet available for $30 BZD which had more than enough food!! Good service on the whole, only thing that could have been improved was the speed of the bar service, we cancelled our drinks order on one occasion as we had waited for 40+ minutes! Overall, a great experience though!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Smith, thank you for providing us your feedback. Greatly appreciate it. We are happy that you enjoyed your stay at the Biltmore Hotel. Sorry for the delay in the service at the bar and our Food & Beverage manager is looking into this situation. Once again thank you and looking forward to welcoming you in the near future. Ted Tejada - GM

Really lovely hotel - the staff are all so lovely and have the real Belizian hospitality. Hotel itself is very clean and the pool area is really nice. Its in a good location for the airport , not overly close to downtown Belize city but probably for the best! Taxis are cheap anyway. Hotel restaurant nice and reasonably priced but can get very full, the Lebanese and pizza places across the road are good if the hotel restaurant is too full!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Katy what a delight to hear from you. Very happy that you enjoyed your stay with us. We staff were delighted to be your host and can't wait to see you again. Please don't hesitate to book the shuttle to pick you from the airport on your next trip. Also remember that we can arrange your tours in Belize during your next visit. Ted Tejada - GM

The hotel was nice and met expectations. I loved the pizza place nearby as the calzone was delicious. Only issue was a payment issue where they closed my account upon check-in and so I couldn't apply a travel deal to it, as they weren't smart enough to fix the issue.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you very much for taking the time to provide us your feedback. I am delighted that you enjoyed your stay with us. Please share more details about the issue with the payment to gm@belizebiltmore.com since I would love to find out what happen and how best to correct for any future visit. Ted Tejada - GM

The hotel is a bit outside the city center already going on the Northern highway going to the airport. I personally don't mind because Belize city is not the best place to be walking around and exploring on your own. The rooms are clean, big and very comfortable and well equipped - I was able to iron my shirt just before my meeting which was nice. The beds are so comfortable and pillows soft, I must say that it's where I get my best sleep when traveling around Belize. They also have a restaurant with good food and a bar by the pool. One of the times I've stayed here, they had live music, soft, enjoyable and decent volume. I felt it did not affect the people in their rooms for they keep a curfew. The staff is nice and friendly, always helpful. I'm a Tour Guide and I love it when I get to start my tours there. It's closer to the airport - no city traffic, and again everyone always sleep good. At the restaurant certain things could take a bit long but to be fair, a lot of times they busy. I enjoy every visit and yesterday staff remembered my name which nice.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Reyes, thank you very much for your review. With the wealth of experience that you have as a tour guide, we delighted to be rate on the top. We continue to strive and improve on what we have. Once again thank you and looking forward to seeing you and your group once again at the Biltmore Hotel. Ted Tejada - GM

Stayed here the night before our flight home. Its a 10 minute drive to the airport. Rooms were great, very comfortable, very clean. They provided us with a bottle of water each, there is a small refurgerator and microwave in the room and great showers. The resturaunt was excellant and very reasonably priced. They do not offer free shuttle to the airport, which was disapointing, however the cost was reasonable- $35 for 4 people

We stayed here one night and have stayed here before. Although the rooms are clean and comfortable, the arrangement of all the rooms around the pool, next to the restaurant means a lot of noise. There was some kind of football game on a huge screen tv when we were there and the drunken cheering went on until the game ended around 11 at night. This hotel was very busy - lots of people, tour groups etc. It does meet all my normal standards but the noise issue can be a problem. They seem to have a back wing away from the pool. That might help. The restaurant was expensive and crowded. We walked to a nearby place on the water, Belamari, which was excellent and a lot cheaper.

We stayed here 3 nights over a 2 week period between trips to different parts of Belize. The rooms are clean, the pool nice and the food good. The staff are excellent. The food is very expensive about 35 US per person per meal for breakfast, lunch etc

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear guest, thank you for the feedback. Delighted that you enjoyed your stay with us. I am very sorry about your breakfast. Please note that breakfast is US$14.00. Please send me a copy of your receipt at gm@belizebiltmore.com. I would definitely like to look into this. Hoping to hear from you soon. Ted Tejada - GM

The service was Excellent! Ms. Yvette and Travis at the Front desk were always Professional The restaurant staff was always pleasant: Kimberly, Fiona, Alfanette, & Dawn. The drivers Osmond, Derrick, and a Latino driver (i forgot his name) were always on point and went above and beyond to make sure we got to our destinations safely. The location is great, the housekeeping staff was great, the bartenders at the bar were amazing, the pool, the room were spacious and comfortable. I'm definitely coming back and bringing some friends with me. Thank u to the entire staff at The Biltmore and keep keeping on!!!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for the review. Greatly appreciate it. We are happy that you enjoyed your stay with us. Hoping to see you with us very soon. Let us know how we can better your stay with us. Ted Tejada - GM

Arriving the front desk is warm and welcoming with coffee or tea and cookies and delicious water with some lime/cucumber. Rooms have been renovated and looks great. We this time traveled with a child in a wheelchair and were accommodated with a room downstairs and the wheel chair fit in the bath room (which looks awesome now) The pool also has access for her and we could sit and watch while relaxing with a refreshing drink. The hotel was full... yet not noisy at all. The kids decided on nachos in the evening and it was great. Breakfast was very busy yet we did still feel special.. even been local folks. The beds were comfortable and love the little garden setting as well. Plants all over the verandah's made it feel green. Job well done. We will be back.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Danie, we are excited to share with you that we have just finish two wheelchair accessible rooms and they are beautiful and great for our guests. We are excited that you go to experience one and that you enjoyed it. Please don't hesitate to contact us for your return. Ted Tejada - GM

The hotel is a bit tired but basically ok with good grounds and a breezy pool with lots of parking. We had to overnight to catch an early flight and this was a good place to do that. The pool area is large and breezy and the bar staff friendly offering a poolside bar service. The front desk staff need to go to charm school. As they were functional not friendly . The rooms are ok but the air con and the fridge were noisy and the bathroom was really humid as it is open at the back with no air con. The bathroom sink in our room leaked onto the floor and appeared blocked too!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, we thank you for taking time to provide us with a review and sorry for the inconvenience you face during your stay with us. I am bit puzzle by the word tired since all the rooms are completely remolded and new. Would you be so kind in providing us with the room number and the date that you stayed with us. That way help us understand your situation. Also we would have appreciate if these issues encountered would have been reported during your stay so that we could have solved them. Please email me to gm@belizebiltmore.com with the information. Ted Tejada - GM

Stayed one night on a business trip. Quick check in, lobby clean and comfortable. Rooms were very clean and the bed was very comfortable. Mini fridge and safe are provided in the rooms. Double lock on the room door. The courtyard area where the pool is located is beautiful! Nice clean pool, lots of comfortable lounge chairs and towels provided pool side. The gardens are lush and well maintained and there is a bar just off the pool deck. The main hotel restaurant has a great shaded outdoor patio as well. Wifi was reliable. Quiet atmosphere, staff were kinda noisy outside the ground floor rooms early in the am but otherwise no noise to speak of. The bathroom window faced the building next door in fairly close proximity but only had a sheer curtain which I found a bit odd and unnecessary. I give it 4/5 because they charge $25 USD for a 10 min drive to the airport in the shuttle van, and the basic breakfast was $15 USD. They said fresh fruit and pastries are available in the lobby after 10am but they were not.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, we thank you for taking time of your busy schedule to write us a review. We appreciate it. It is delightful to hear that you enjoyed your stay with us. We hope to see you back once again very soon. We do provide shuttle service to the airport and all around Belize. See you soon. Ted Tejada - GM

As far as accommodations go in Belize, this place is fantastic. Accessible to the airport and all of Belize City. Grounds and parking lot are secure. Restaurant has great food. Remember, you're in a country where brown-outs are not uncommon and infrastructure is still in development. You're not traveling to a well-developed tourist destination. You're traveling to a country full of adventure, and there is a certain level of "roughing it." One of my favorite international destinations!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guests, we are delighted that you hear that you enjoyed the country. Belize lots of adventure that all can visit. Our hotel is well position as a gateway to any of these adventures. We are delighted that you enjoyed your stay with us. Ted Tejada - GM

All in al it was a pleasure ! The rooms were duper clean ! The garden and pool are bedutiful! The staff was very helpful and kind! The food was good! ! We for sure would stay again! We love Belize! A wonderful place

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for the review. We are delighted that you enjoyed your stay with us. Please let us know when is your next visit and let us assist you in continue enjoying our beautiful country. Ted Tejada

My mom, 76 was going out to the "Another Night To Remember" Valentine Dance a local popular radio station hosts annually. She was going with her fellow seenagers from YWCA. My spouse and I looked at each other for one minute and decided we had to go also. So we got dressed and went one hour after opening time. As my mom reached the dance hall she put down her bag next to her seenagers and went dancing. My spouse and I danced until we couldn't anymore. We left after three in the morning taking pics downstairs by the pool and admiring the beauty of the yard of Biltmore. We enjoyed dancing there.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Adelia, what a wonderful story you have related. It warms my heart to hear that you are taking time out of your busy schedule to spend time with Mom. These are the things that matter the most to all of us. Ted Tejada

A friend and I stayed here four days and three nights. The staff is very friendly, breakfast is $15 US a day, and it has a good variety of food choices. The hotel is walking distance to the supermarket within two blocks. You can catch a taxi for about $1 a mile to anywhere you want to go. Most taxis are not marked taxi, but they all have green tags, and white writing. This makes it easy to identify. There are great restaurants in midtown Belize and that's a ten minute taxi drive. Port of Belize to catch the ferry to other islands is within ten minutes drive also. The location is great. I recommend the hotel. The only issue was the hotel water in our room was like warm at best. We didn't report the issue. Overall, it was a good trip. I'd stay here again upon return.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for the review. Greatly appreciate you providing your feedback. We are happy that you enjoyed your stay with us. We do provide transfer to the airport and all over the country. Concerning the water we are presently trying a solar water heater but these months it has not been very hot. In this case we will be adding additional butane systems to compliment the solar water systems we presently have. Once again thank you. Ted Tejada - GM

We had to rent a hotel in belize city as we missed our connection to Placencia. The price was high because we were last minute walk ins. There was no hot water the next morning. The air conditioner didn't work. The food was okay as was the service. We are best western reward members but that didn't seem to matter to the manager.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Goodrich, my apologize for the inconveniences during your stay with us. Would you be able to provide me with more detail of your stay. Please send me an email with your name and arrival date to gm@belizebiltmore.com and let me look into the issues reported. We appreciate your stay with us and I look forward in hearing from you. Ted Tejada -GM

During our vacation in Belize we stayed our last night in the hotel. Its location is good, on the way to the airport. The service good be better. We arrived during the afternoon. Our room wasn't ready, so we'd to wait in the lobby for almost one hour. We'd dinner and breakfast in the hotel. Everything was delicious. The breakfast buffet is big. Unfortunately there was a big group of young Americans in the hotel. Almost during the whole night they made a lot of noise around the pool. Okay Americans are unfortunately generally noisy, but the management should take a look and stop the noise before midnight, although they are guests.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for the review. Please note that our check in time is 3pm. We do our very best to try to check in our guest prior to 3pm. Concerning the guest at the pool having a bit of fun we do apologize if that caused inconvenience during your stay. We will be more vigilant and be looking into this matter more seriously. Once again thank you for letting us know about your stay and hope to see you on your return. Ted Tejada - GM

Nice hotel filled with tourists either waiting to leave or having just arrived. They have a large pool with a nice deck and bar which makes a good place to hang out on a warm evening. Nice restaurant on site & gift shop. I was hoping it was near other tourist hotels so one could walk around but that was not the case. It is the kind of place where you just “hole up” until you get to your next destination or the airport. The rooms are your average hotel room with coffee makers but no refrigerators. Ours was a second story unit at the end which looked out towards the residential neighborhood bordering the river & we saw a pretty sunset from there.

MariaJoseRodriguez12, Guest Relations Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for your comments, we are happy to know that you enjoyed your stay with us. Kindly note that our Standard Rooms don't include refrigerator only our Deluxe and Premier rooms. Once again thank you and hope to accomodate you once again in the near future. Best Regards, Maria Jose

Ms. Shermadine took care of all our needs, ensuring we got what we needed at the gift shop and booking our tours and Evebts! She was pleasant and professional, really attentive to every little detail! We recommend her to ensure you enjoy the best of Belize!!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Kamla, thank you very much for the review. We are delighted that you enjoyed your stay with us and more over enjoyed our jewel. Please don't hesitate to contact us on your next visit to Belize. May you continue to enjoy today. Ted Tejada - GM

We felt very welcomed from check in to departure. I even lost my necklace while eating dinner and the next day when we went to check out the ladies told me they had found my necklace and returned it to me. I was so grateful to them. Everything was perfect and we were located close to the private and international airports. I would return in a minute.

MariaJoseRodriguez12, Guest Relations Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Linda, We are delighted to hear that you enjoyed your stay with us, looking forward to accommodate you once again. Thank you for your comments. Regards Maria Jose

This trip it was a little thing that was new. now a toothbrush and a small toothpaste. It may not seem like much, but in the nearly four years I have been coming to my home in Belize City there is always something improved. Clean rooms. friendly staff. Close to both airports. Convenient location. new improved road in front.

MariaJoseRodriguez12, Guest Relations Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for your feedback, it's always a pleasure to accommodate you. See you on your next visit. Regards, Maria

Overall this hotel was good. They do not have an elevator! We had dinner and it was just ok because the fish was overcooked. We had a quiet night sleep. The major issue i have with this hotel is when i checked in and was given the rate for the night, the clerk told me the rate was inclusive with breakfast. The next morning when we went to eat breakfast they asked for a ticket. I told them i did not receive one and they did not honor what i was told the night before. They wanted to charge me an extra $15 USD per person for breakfast. We ended up checking out early that morning. The customer service is really poor here. I would stay here again but just remember to get your breakfast ticket at check in to save you the frustration i experienced.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Stanley, thank you very much for the review. Please note that our rates do not include breakfast. We do have packages that include the breakfast but many of those packages have to be booked online. We do apologize for the inconvenience and hope to see you back again on your next visit. Ted Tejada - GM

Stayed several nights in a room close to pool (and bar) so drunk students screamed and yelled until 3am. No one would make them shut up. Doors slam all night long, so very hard to get a good night rest. Rooms were clean and the breakfast was fine. Nice variety of foods. Very friendly employees, especially the guest services lady, she was so kind. We walked to a local grocery store for snacks, and saw that this is out away from everything. There is no beach, so the only swimming was in the pool. Nothing else around, so we did a lot of tours. Keep in mind that the glasses in the room are not changed daily, just swiped off and plastic lids placed back on top of them. How did I know this, well, my lip gloss residue was still on them after the room was cleaned!

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for your review. We are looking at the points identified and thank you for brining it to our attention. The pool is closed at 11p.m. and will be researching as to why guests were there until 3a.m. and making sure that this does not happen. I am very happy that you enjoyed the facility and will make sure that we address the concerns that you had. Ted Tejada - GM

We didn't know what to expect when we came here, and were pleasantly surprised at every aspect of the services this hotel has to offer. The rooms were comfortable and spotlessly clean. The bed was fantastic, and the staff incredible. The food and drink here are delicious. We felt very safe at the hotel. The hotel offers paid shuttle services to San Ignacio and many other destinations, at a reasonable cost. Our shuttle driver, Derek, was awesome. Maria and Ms. Hernandez both went out of their way to help us with logistics. Thank you!

We only stayed one night as it was strickly for a layover. We wanted to get to our island resort early the next day. They suggested the Best Western and it was ok. AC was broke, room was clean. Yes this hotel has seen better days but they're working on it. It has a nice pool lounge area. The Pizza I ordered seemed to come from someplace else. I assume it was takeout cause they gave it to me1/2 hour after my wife finished her meal and in the box it came in, with the Pizza splattered all on the inside of the box.

Hotel has old rooms. Outdated furniture. Smelly. Nice but expensive restsurant. You can go to Sahara Grill across the street or Moe's Pizza for better food options. Terrible shuttle service. Never on time. Fro my desk will make you wait and wait. Insist on a cab if you really want to book through the hotel. You can step out of the hotel and get a taxi.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, my apologize for inconvenience with the shuttle. It was a very busy day and yes the shuttle were all running late the day you requested it. Very sorry about that. We are working on a strategy so that this does not occur again. Hoping that you give us another opportunity in your next visit. Ted Tejada - GM

The hotel is nice. Nice gym and pool. Room was clean and comfy. The women working in the bar was oddly rude from the get go. Ordered and she didn't make eye contact or say anything so I repeated and she snapped I KNOW. Went back to order food, same attitude. Does seem they could bring food to the room @ $28.00 burger and $25,00 club. Needed to call United airlines and the hotel charges $5.00 a minute and SKYPE won't work there due to internet connection. So..pretty screwed to contact airlines and they just shrugged. Radisson is much more service oriented.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Sawazo, I thank you for the sending us your review. My apologize for the service you received at the bar. I have brought this issue to our Food and Beverage Manager and definitely will be working no a solution. I am happy that you enjoyed the rest of the facility and hope that you give us another opportunity on your next visit to Belize. Ted Tejada - GM

Ever since I decided to boycott Radisson Fort George for their unfair treatment of family members, I have been staying at Biltmore Plaza whenever my stay in Belize includes Belize City. The rooms are super comfy and well appointed. The pool area where my husband and I spent our downtime entertaining our family who live locally is our favorite area with food and drinks readily available from courteous staff. The convenience to a lot of inland activities was ideal as this property is situated just outside of the center of town. Note that presently there is a lot of road work taking place so there might be a bit of a delay with traffic but its only about a 2 mile stretch and after that you have the open road. The hotel lobby has a bit of an old world Belize charm to it and the overall feeling is Caribbean casual with friendly and attentive staff.

The hotel itself was fine and my room was ok. I was given a room next to one of the conference rooms, which didn't bother me at first. However the construction/repairs at all hours of the day quickly became a nuisance. On my last night I returned from day long meetings after 6pm, to have loud banging from nearby echoing through my room. It was unbearably loud! I called the front desk at least three times over 60 minutes before the noise level went down. Then, there was no water in my room. Turns out water was leaking into the room below me, so they shut it off. No one bothered to informed me that they needed to do that. In fact, it was only after calling the front desk and waiting well over another 45 minutes, did the manager show up to explain. They couldn't relocate me, so gave me hot water and a heavy water container which I couldn't move anywhere by myself. In the morning, there was no hot water in the shower and I needed to shower so I could leave for the airport. Cue several calls and another long wait before I was given a suite to shower in. Interesting how the suite was clean and available for a shower first thing in the morning, but not to relocate me the night before..... As a business traveler, I can't say that I plan to stay at this hotel in the future. My experience may not have been the norm, but it was enough to deter me from future visits and for me to let my colleagues know about the experience.

TedTejada1, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, I thank you for the feedback provided. I am very sorry for the inconvenience you had during your stay. I would like to look into the issues you mention further and see how best we can avoid them in the future. Would you be so kind into sending me an email at gm@belizebiltmore.com with your name and date that you stayed at the hotel. This way I can look into the matter and see what when wrong. Please provide me your cell number so that I can call you. Once again my apologizes and hoping to hear from you soon.

Hotel was staffed with very friendly people, food was fantastic, and room was clean and comfortable. Each server at the restaurant and bar made a point to talk and make us feel comfortable with personal conversations. Their job was done professionally, quickly, and personal. We will stay again.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Jeff, thank you for the review. We are delighted to hear that you enjoyed your stay with us. Our staff enjoy meeting new guests everyday and making friends of our return guests. Please let us know when you will be returning to our hotel so that we can meet in person. Ted Tejada - GM

This hotel actually looks much nicer in person than online. The food is alright, the showers are cold! We stayed in two different rooms and tried taking showers at different times of the day... never got warm water.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Kate we are humble by your comments. We thank you for letting us know that you enjoyed your stay with us. Please note that this month we installing solar water tanks which should definitely help us mitigate the issue of the hot water. We are sure that by your next visit you will definitely be enjoying your stay with us. Ted Tejada - GM

As usual....had a great time at the Best Western Plus in Belize. Special thanks to Ms. Yvette- at the front desk, Ms. Marion- Director of Sales, Ms. Merlene- housekeeping, Kim, Ixshell and Rachell- in the restaurant. The superb service and food consistently brings me back time and time again! Keep up the good work.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Milton it is always to have family back home. Our employees look forward for your next return. Let us know and Marion is ready to take care of your reservation. Ted Tejada - GM

Spent 5 days here on a mission trip in late November. Good safe location. Rooms were very clean and spacious, with fridge µwave. Loved the marble like flooring, was so clean you could see yourself. The pool was relaxing, included was a bar where you could order food! The food was good and reasonable. There is also a fitness center. Service was outstanding overall. Would definitely recommend this hotel.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you very much for your review. It is great to hear from you. We are happy that you enjoyed your stay with us. Thank you letting us know that our facility is underrated. Our staff strive to be the Best in the industry and we are happy when it is recognize. Ted Tejada - GM

The hotel looked nice when I arrived, the pool area was lovely, there was a bar which also sold food. I had a lovely dinner in the restaurant, which was snapper fillet with shrimp in a champagne sauce which was very delicious. The room was fairly clean but did wonder if the bed linen on one of the beds had been cleaned as when I pulled back the sheets the cotton sheets seemed very crinkled like someone had already slept there! Needless to say I did sleep in the other bed which seemed OK. Also there was hair on the shower wall. All other amenities were OK.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Debbie, thank you very much for the review. Happy that you enjoyed the pool and our restaurant. The snapper is my favorite as well. Very sorry about the bed linen. We are upgrading our linen this week as it is time for the upgrade. On your next visit we are very sure you will love it. See you soon. Ted Tejada - GM

I have stayed here on multiple occasions and I have concluded that it's the best location in a hotel desert. The rooms themselves are my biggest complaint. It seems as if the switches and the electronics are intentionally obscured. The AC switch is hidden in every room and every stay begins with a scavenger hunt. You Cobán assume that the remote controls are in fact working however, locating the switch on the wall that provides power to whatever you're trying to use is another issue. The refrigerator is almost unplugged and moving it, and locating a plug-in is another issue. The beds are slightly softer than the floors. You decide which is more comfortable. There are no quiet rooms. The Best western often hosts larger groups. Expect a group of college students or a missionary will claim the pool, bar, and lobby. Scream on partiers! Do not expect any considerations if you need to change your reservations. You will pay full price. There is a parking lot in the back (also hidden). The parking in front is super tight. Somebody in management should try to roll a suitcase around the property sometime, just to see how inaccessible the place is. The restaurant is fine. I've never had a bad meal there. Embrace Belize and try the interesting breakfast buffet! The staff are pleasant, especially the front desk team. They'll smile the whole time while refusing to release you a day early from your reservation!

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Wayne, thank you for the review. I am very sorry about the ac remote. The maintenance manager is looking into this right away. We will address it immediately. Due to the increase traffic in the hotel this year we added parking at the back of the hotel. I am sorry if it is confusing but the 53 new spaces really has added value to our guests. I am very happy the our staff were very attentive to your concerns. Hoping that you give us another opportunity on your next visit. Ted Tejada - GM

Friendly staff and good prices. Comfortable rooms and great pool bar. Dining staff is a little confusing. Buffett is good. Bathroom needs update. House keeping needs to spray the mildew in the bathroom.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Richard, thank you very much for the review. We are delighted that you enjoyed our hotel. We are in the final stretch to finish all the rooms. We should be completing the project by December 31st 2018. We thank you and looking forward to welcoming you very soon. Ted Tejada - GM

This hotel is in a good location. Clean throughout the building. Room was newly renovated I think. Well laid out and spacious. The restrant had a buffet with multiple choices and everything I tried was really good. The restaurant staff was very nice and on top of anything needed. Ate 2 lunches and 2 breakfasts. All were very good.

Nice clean rooms, spacious, Great environment, friendly staff members. This hotel exceeded our expectations we enjoyed our stay and we would recommend for anybody to stay there in the future. The beds were comfortable and the new rooms were decorated nicely.

Though Belize City is hardly the highlight of any trip to Belize, it is a practical place to stay at for the visits to Maya Ruins etc in central / north Belize. This hotel makes a very comfortable home base at a very reasonable price. A/C, Wi-Fi, space etc were very enjoyable, the drinks available by the pool a nice touch and the entire experience very comfortable. Should you have rented your own car, they have a parking lot. The entire experience was perfect, in what feels like a very good 3 star hotel.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Denis, thank you very much for your review. Greatly appreciated. We are delighted that you enjoyed your stay with us. Hope to be able to host you in the near future. Please don't hesitate to contact me on your next visit. Ted Tejada - GM

I have visited Belize several times. The Best Western Biltmore has went out of their way to make sure all our needs have been taken care of. They welcomed us as if we are family. Maria has an outgoing and gregarious personality that welcomes you with a glowing smile and outstanding customer service. The pool is beautiful and clean with an outdoor bar. Their lobby is warm and open with reliable WiFi for guests. We will return again to our family at the Biltmore.

Excellent experience! The hotel staff are accommodating and went the extra mile to assist! They made me feel at home away from home! I will recommend this establishment to my friends and family! It'll be my first choice when travelling to Belize City for business or pleasure!

This hotel is a comfortable stay with excellent staff and customer service. I think the rooms need to be upgraded and the water wasn't very hot. But overall, this was a comfortable stay and I will stay there again.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Lydia, thank you very much for the review. We greatly appreciate it. I am sorry that you got one of the older rooms. Please note that at the moment we only have 6 more rooms to complete the entire project. The 6 rooms will be completed by the end of December 2018. The new rooms are very inviting and welcoming. We hope to see you on your return and will definitely be seeing the huge improvement. Ted Tejada - GM

My organization is planning a trip to Belize in November and in preparation, I traveled to Belize and met with Ms. Marion Middleton, property manager of the Best Western Plus Belize Biltmore Plaza. Ms. Middleton provided individualized attention and superior customer service. She put our minds at ease regarding our upcoming travel and stay, and attended to each detail regarding our travel and stay in Belize. My stay at the hotel was very good and made better by the hospitality of the entire staff. Mashod A. Evans, Sr.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Evans, what a delight to hear from you. Marion did share about your event with me and looking forward to seeing you and your team. Have a great day and see you soon. Ted Tejada - GM

Good— picked up from the water taxi by the shuttle, shuttle was well kept and driver was great! Hotel overall seemed clean and well maintained, staff were very nice. Room was clean and AC kept us cool all night. Internet was good. Bad— food prices were high. We bought a pizza and it was nearly double the price of a near identical pizza in San Pedro. Shower was warm at best; not comfortably warm but not uncomfortably cold.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you very much that you enjoyed your stay with us. We are happy that you had enjoyed many areas of our facility. Thank you for bringing us the issues with the prices of the pizza. Our Food and Beverage manager is looking at these issues as we speak. Once again thank you and hope to see you at our property in the near future. Ted Tejada - GM

Stayed at the Biltmore on two separate occasions for conferences that were being held at the hotel itself. The accommodations on the both occasions were perfect no complaints and the staff was also accommodating. They actually recognized me on my second trip, which made me feel right at home. The food that was served during both conferences was excellent and the mixture of local and international dishes was a perfect combination. The same could be said of breakfast as this also had local dishes being served. Would recommend to any first timer or regular visitor to Belize to stay at the Biltmore, Marion and the rest of the staff will definitely take good care of you.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for taking the opportunity to share your review with us. We are happy that you enjoyed your stay with us. Please do not hesitate to contact me on your return. Looking forward in hosting your next event with us. Ted Tejada - GM

Imagine making your reservation weeks in advance and paid for it to attend a very important event in your husband career and to check in and be told that your ac is not good and they don't have a room to change u to but have to send you to another hotel ....and then before you leave you mentioned where you work and what role you play.....and then while enroute to the next hotel you got a call with all the apology and BS that they have another room and they are sorry and they now have a suite to put you in...and Vivianne the from desk was rude with her blunt sharp tone sarcasm ..and and whole pile and big BS. .....got to the front desk again and was told oh they quickly clean the room so now the ac was good....how stupid do you think i am i was just told over the phone i was given another room.....yeah....I was already pissed off.....I have been in the tourism business for over 10 years so I know good customer service ...never staying here again nor will I recommend to any of my friends

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Delcie, thank you for your email. I am very sorry to hear about the inconvenience you had at our hotel. Delcie I would like to personally look into your situation. Can you please email me your phone number or email to gm@belizebiltmore.com or (501)610-3314. I am very sorry and would like to see how we can make it right for you. Ted Tejada- GM

I stayed at the Biltmore for 4 nights during a meeting, and was entirely disappointed and disgusted by the hotel manager Ted Tejada. Our group of 15 left dinner service to purchase meals at nearby restaurants after receiving poor service for 3 nights in a row. The hotel manager, Ted Tejada, offered us a poor apology and a leftover cake from his birthday, but never gave us an explanation for why our dinners were served after waiting 1.5 hours and more every night, or why the dinner of seafood pasta was served to us on tiny saucer plates. He also promised to reimburse the dinners we paid for out of pocket after leaving the hotel restaurant. Not only did he blatantly refuse to follow through on some of those reimbursements, but he also brought 2 restaurant staff (who happened to be black) to apologize to our group but had nothing to do with our issues. Ted Tejada is sleazy, cannot be trusted, and I wouldn't stay at this hotel for free.

What can I say. As usual, clean, friendly service. Strong Wifi. Stayed last night of trip as I had an early flight. Great location. Nice to see road paving moving along. Belize City is looking better each trip.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, It was a pleasure to be your host and yes the highway is making it much pleasant to stay at our hotel. Remember we do hotel vans that can pick you from the airport for a small fee. Once again thank you and looking forward to see you once again. Ted Tejada - GM

Very clean, good amenities, attractive rooms with a lovely courtyard and pool. Service was very good from check in to check out. My husband and I were split on the dinner experience. I had Lobster Carnival- excellent with three tails cooked as ordered. He had the surf and turf option- lets just say the steak wasn't from any tenderloin we'd ever seen. We both agreed that dessert wasn't good. Breakfast had a very nice variety of good quality choices.

I stay at this location for one day had a family wedding to attend in the city and needed to be close to the airport for my early flight back to the U.S. I enjoy being on the first floor near the rear parking and the pool being right outside my room door. I did the morning breakfast buffet and I really enjoy the selection of items served. Kimberly and other staff at Biltmore bistro was very helpful and friendly. Checkout was quick and enjoyable thank to Yvette who was working the front desk but I can't say the same for her colleague on my checkin. This statement is for Tripadvisor and the BW Biltmore management team if you want customers info on booking engine eg. how many people in party and children age fine. But please don't let your customer feel like I/we don't answer your request truthfully and tell me personally on checkin my 14yr old is considered an adult ($$) in a hostile manner but in the same token tell me if I wanted my child to checkin it not allow due to being a minor and an adult is needed.

I went to two other hotels before stay in this one and for being honest is the only hotel in town acceptable to sleep and eat. The rooms are clean and the standards of BW looks the same than USA, the internet is good enough, you can see that they are renovating the facilities, some of the areas smell like new. This Hotel is faaaaar away than Ramada and Radisson, sorry to mention the names but those hotels should to be closed.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Mr. Silva thank you for choosing our hotel as your hotel of choice in Belize. We are excited that you enjoyed your stay with us. Please don't hesitate to contact us for your next visit. Ted Tejada - GM

We stayed here overnight to wait for our departure from Belize after a 2 week stay in several different locations San Pedro, Placencia, and San Ignacio. The beds were comfortable. The room temperature was comfortable if you figure out how to use the air conditioner. The floors are tile, not carpet, which makes sense as they are prone to flooding. The shower was nice and hot and plenty of pressure. The food in the restaurant and the room service are lacking. We had dinner at the restauarant when we arrived at check in the night before our departure. The waitress acted like she did not care to wait on us and mostly ignored us unless we tried to get her attention. Perhaps we were spoiled, but the food was not good and it was cold by the time we got it. We ate it anyway because we were hungry ... and it did not taste as good as it sounded in the menu. Room service the next morning for breakfast, we ordered 3 separate meals and there was an item left off of each plate ... and yep .. it was cold by the time we got it. The hotel itself was fine, and we may actually stay there again if we go back, just because of the location, but we will utilize the small grocery store across the street for our meals ... about a block from the hotel ... and the room had a fridge and microwave so that helped.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Angelica, thank you very much for sending us back your comment. We are delighted that you enjoyed your stay with us. We recently remodeled our rooms and proud to say they are the best. We hear your comments on the food and will be looking into this situation immediately. Hoping that I can meet you on your next visit. Ted Tejada - GM

Our room was fabulous and the amenities were enough. The beds were comfortable and the hotel grounds were immaculate. What made our one night experience average was our faulty AC that made our trip displeasing. We reported it and the staff reacted but at the end of the night we ended up sleeping in a warm room.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Andre, We are very sorry about the ac fault that you experience during your stay with us. I see that your experience was immaculate except with the ac issue. Thank you for reporting it and our maintenance staff has taken care of this issue. Once again our apologies and hope to see you soon. Ted Tejada - GM

Much of this hotel we found agreeable, clean, with polite employees. Why not a "very good" rating? The noise around the pool by our room. We asked to switch, but no rooms were apparently available to change. Furthermore, the pool rules are clearly stated on signs. However, some employees ignore these by having their children or younger siblings spend the days at the pool. The kids were there in the morning by nine and there till late afternoon. Guests could not lie around the pool to sunbathe without being splashed from kids jumping and diving into pool. The noise was not from guests. I was harassed by one boy when I tried to swim laps in the morning. The management may say and state that locals can not be in the pool, but it is either ignored or winked at. No diving, but the kids do. Loud noise. Signs clearly state that the pool is for hotel guests only. Our room heard the noise much of the day. While it would have been nice to have a small, quick self-serve breakfast available, the buffet looked good, but was relatively expensive. We didn't try it. The food at the restaurant in the evening was relatively expensive but good. The pool bar service and drinks in the evenings were good. The small tienda and lobby were very well apportioned and the employees polite and professional.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for sharing with us your experience. Our staff go beyond the call of duty to superior customer care. Please note that we have heard your comment and we will be addressing the issue of the kids in the pool. We will have someone monitoring the area more closely. Thank you once again for sharing with us. Ted Tejada - GM

I stayed here 2 nights, a week apart. This is probably the nicest hotel in Belize City. Not too far from the airport, like many Best Westerns in the US, secure parking lot, fenced facility for safety. The staff we very friendly and the breakfast buffet, with emlette station, was delicious. The pool is kind of small but super close to the outdoor bar.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for the review provided to us. We are delighted to hear that you enjoyed your stay with us. Please let us know when is your return and let us assist you with your reservations. Ted Tejada - GM

Our group of 18 adults and girls stayed at this hotel for 2 nights of our eight day tour of Belize. The rooms were very clean and updated. The food was really wonderful. The pool was very clean. I would highly recommend this hotel!

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Junco, thank you very much and we loved having your group at our hotel. Please let us know when you are returning to Belize. Ted Tejada - GM

Good location, 30 minutes away from the airport. The Concierge can book for you a van to the airport. The hotel is basic, but very clean and it has spacious rooms. They have a small cafe acros the street where you can have a simple breakfast of coffee snack. It is an OK place for an overnight or two if you are on business. THis is not a vacation place. The harbor where the cruises stop to go to the Mayan ruins or to the tubing caves is very close.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Rachel, it was a great pleasure to host you. We are delighted that you enjoyed your stay with us. Please let us know when you are returning to Belize. Please note that we can provide different tours all around Belize from the Biltmore Hotel. Ted Tejada - GM

Clean rooms, great Wi-Fi and breakfast and really, really friendly and helpful staff that picked us up from the airport and dropped us off. Great pool and outdoor space too. Location very convenient for City and Municipal airport to cayes

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Al, it was great to have you and your family as our guests. We are delighted that you enjoyed your stay with us. We hope to see you back again in the near future. Ted Tejada - GM

I can't quite give the hotel 5 stars because it's not a "5 star" hotel. That being said, whenever I travel to Belize City, this will be my go to location. The rooms are not luxurious, but are nice and clean without a lot of bells and whistles. I had what I think was the "Belizean" breakfast which consisted of fry jacks, beans and eggs - delicious. For a late night snack I had a shrimp ceviche, also delicious. The staff was friendly. Will definitely return.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Miiko, Thank you very much for your review. I have shared it with my team and they are delighted to hear that you enjoyed your stay. We all see that you enjoyed my favorite breakfast; can't go wrong with the Belizean Breakfast. Please let us know when you are visiting Belize and let us be your host once again. Ted Tejada - GM

My friend and I stayed for only one night at the Best Western. We flew in from San Pedro at 5 PM and left the following morning at 7 AM for the international airport to head home. I was impressed with the standard room we booked. It was renovated, the beds were super comfortable, and the AC was ice cold. We couldn't hear any traffic from our room at all. There is a pool at the hotel, but we didn't get a chance to hop in because it was extremely crowded. The restaurant at the hotel was really nice and the food was tasty. Highly recommend. The taxi from the municipal airport was $15 BZ. Shuttle to the international airport was $25 USD. I would recommend staying at this hotel for a short stay in Belize City.

I came to Belize for a week of work and cancelled my group's original stay (33 people) @ another hotel after only one night (terrible smell, poor conditions in the rooms) and moved it here after being recommended by someone from the airport. It is not on the water or in the heart of Belize City like the last hotel, but the staff (Jennifer at the front desk, Maria and Marion in sales, and Ted the GM) made up for it with their customer service. They are all truly amazing and really care about their customers and their experiences while in Belize. They realize that the vacation experience starts and ends with the hotel! It is 15 minutes in between the airport and Belize City along the main "highway". The rooms are great and they have been updated with brand new beds, in room wifi, TVs and AC units. The maid staff are also amazing, they keep the rooms extremely clean and well stocked. The pool and bar (Ms Dayan or Ms D!) were a nice place to relax as well as the gym with new equipment! There is still plenty of construction on the road out front, like the rest of the area, but they are almost done inside the hotel. It goes to show that they are updating the hotel to better suit their clientele. They are also very thankful and accepting of recommendations for future improvements. I would highly recommend this hotel to any and everyone whether it be for a single night or a long stay. This will be the my first choice anytime I or my group comes back to Belize.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Chris, we are truly happy that you chose us the Biltmore Hotel as your home during your visit to Belize. We enjoyed having you and your group here at the hotel. We know that you will be back in Belize and we are ready once again to be your host. Thank you and looking forward to being your host once again. Ted Tejada - GM

I'm going to leave this establishment a raving 5-Star review for so many reasons! After spending close to two weeks in Placencia & in the hills of San Ignacio, this was such a welcome back to reality with super clean and large rooms (newly renovated), a great pool and outdoor area, a very nice indoor/outdoor restaurant, and a great staff in general. Yes there was construction on property and on the main road; but honestly we put our headphones in and never noticed a thing! Their website notes the construction so no surprise there. The only thing I would note is that the outdoor bar staff is not very attentive, but you're in a great atmosphere so who cares?! Close to the airport and has a shuttle. Very convenient and extremely comfortable. I highly recommend!!

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you very much for the honest review. We are close to completion of our newly renovated rooms and as you experience it is great to have a newly renovated room that is spacious and super clean. Our staff prides themselves in having the cleanest rooms in town. We are just 10 minutes from the international airport and provide shuttle for a cost. Thank you for advising us on the pool staff and I promise to work with them on the service. Ted Tejada - GM

Unlike the large disaster of a hotel I had to stay at during my last visit, the Biltmore is always striving to be better. Always a new renovation to create a better guest experience. Smiling and courteous staff. Consistent, well kept rooms. I will keep returning as long as they have room for me.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for the great review you have provide us. We always strive to provide our guest the utmost best. We are presently adding 8 more rooms to the Biltmore Hotel so that we can have room for you every time you visit us. Please give us your next date and let us help you with our reservation. Ted Tejada - GM

My family stayed here for an evening as we were returning from Ambergris Caye and had an early flight the next morning out of Belize City. We took the ferry from San Pedro to Belize City and called the hotel to tell them that we needed a shuttle ride. They told us it would be $15 Belize for the first 2 people and then $5 more for each additional person. The hotel is only 3 miles from the ferry, not sure why there is a charge. We ended up taking a taxi for $15 Belize for all four of us for the 5-minute ride. While checking in they tried to charge an additional $30 U.S. for our two children. We told them we made the reservations online and put in the number of people that would be staying in the room. They said their computers made an error and they needed to charge us more money. After a few minutes of arguing, they finally agreed to charge us the amount we had reserved the room for. We also informed them we would need a shuttle bus to the airport in the morning, and they said it would be $25 Belize dollars. The driver the next morning informed us that the woman who told us it was $25 Belize made a mistake, it was actually $25 U.S. We were already paying as much to stay here as we were on San Pedro for a 2 bedroom condo with a kitchen and a full deck with a hot-tub. Anyway, we made our way to the room, which smelled really awful upon entering, not sure if it was the cleaner they used or what but it smelled like pungent cherry and sweat. The AC in the room barely worked but after a few hours on the high setting, cooled the small room. We actually bought a few candles from the market down the street and burned them in our room to cover the smell. Also, the city is replacing the road that runs in front of the hotel, so at 6:30 AM the loud construction noise woke all of us. We had to be up at 7:15 anyway but would have enjoyed the extra 45 minutes of sleep. All in all, it is a place to sleep in a junky part of town that has little to no customer service. On the bright side, the lobby and dining room are very nice and the pool and bar areas are above average for this sort of hotel. Next time we travel to Belize, I will look for a different place to stay.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Jim, I thank you for providing us feedback on your stay with us. Jim, the hotel does have two shuttles that provide transportation with in Belize and all over the country of Belize. Our vans are both 2017 and 2018 - 17 passenger vans. We have 4 dedicated drivers who provide this service. Jim this is a service highly appreciate it by our guests as our staff are very professional and courteous. Please note that all kids stay free with parents up to 12yrs old. Your kids were over +18 yrs old and as such qualify as adults for our hotel. The policy is that we charge an additional US$15 per additional adult in the room. We apologize if you believe that the service was free. 80% of our rooms has been completely renovated and are new. We hope that by the end of this year we would have completed the final 20%. The pool, lobby, restaurant, conference rooms, gym, spa are all new for the comfort of our guests. Let me know on your next visit and let us upgrade your reservation. Ted Tejada - GM

This is to commend Ms. Marion Middleton and the rest of the Belize Biltmore Plaza team for making the Biltmore a true home away from home and making our stay there an excellent one. My wife and I went to Belize for a week arriving on June 3 and departing on June 11. During that time we only spent two nights in Hopkins so the majority of our stay was at the Biltmore. Upon arrival we were warmly welcome by a friendly staff who remembered us from our previous visit in February and greeted us by name. When we arrived at the room we were very pleasantly surprised to see a full platter of at least five local fruits that was waiting for us in our room. The fruit made a big difference as we were famished after having been traveling for more than 12 hours (and three time zones) from Sacramento, California. This made us feel very special. The house keeping staff also did a great job of taking care of all our needs while we were there. With this kind of excellent treatment and accommodation, we plan to continue making the Belize Biltmore Plaza our destination when we go back to Belize. Kudos to all for a great job.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Tim, thank you for the great feedback provided to us. Our team was delighted to have you and your family as our guest. We look forward for your next visit to Belize. I will definitely informed Ms. Middleton of the great service she and her team provided your family. Please don't hesitate to contact us on your return. Remember we have a shuttle and can always pick you up from the airport. Ted Tejada - GM

My family went to Belize for a family event. We were staying at different hotels due to hotel loyalty. But when our kids went to the Biltmore to see our rooms, they all changed there reservations and moved over to the Biltmore the next day. The gardens, the pool, the bar, and comfortable accommodations are a plus. We sure had a wonderful family reunion. Special mention to Marion in the sales department who made it worked for us. Housekeeping did a wonderful job as well in meeting our needs.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Tim, thank you very much for the review. Great to hear that all your family enjoyed you stay with us. Our gardeners take pride in our garden and it is an oasis in the middle of the city. Having the outdoor restaurant so that you can enjoy the birds in the morning is just a plus. I will definitely let know our director of sales Marion Middleton about the great work she is doing. Once again thank you and looking forward to be your host once again. Ted Tejada - GM

Room was clean, bed comfy but very noisy. Renovations were going on what sounded like above us or in the room next door. The works started at 7.30am with loud banging and drilling. To add to that we were in the room next to the gym. The gym door slammed until very late at night and started at about 4.30am every 5 mins or so. Very annoying. You think they would adjust the door hinge so it doesnt slam as Im sure other rooms close to ours would have been woken by it too. My boyfriend who could sleep through a nuclear war woke up so it is very loud. The restaurant was over priced but the food was ok. They did bring out a complimentary cup of soup and warm bread which was delicious but the mains were just OK. We sat outside as it was such a beautiful evening but the mosquitos were really bad. You would think they would have mosquito coils or something but they didnt. Location close to port and airport which was perfect for us as we came in from Caye Caulker via water taxi and flew out the next day. The experience would have been much better and awarded a higher rating if the renovations werent so loud and we werent in a room next to the gym. The hotel was not full so it would have been nice if they had put us in a room away from the renovations and the gym.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Roby, thank you very much for taking time to do a review for us. Greatly appreciate all your comments. Yes we are finishing 8 Premier Rooms. These rooms should be done by the end of next month. Roby please let me know when is your next visit to Belize and let me offer you an upgrade and let you enjoy your stay with us. Best Regards Ted Tejada - GM

We stayed one night for our last night in Belize which a lot of people do and I would highly recommend it. We were staying in San Pedro and had an early flight home and didnt want to rush around the morning we were leaving. The hotel grounds are nice, the rooms are clean and comfortable with very dark shades on the window which were great because we went to sleep early. We really enjoyed the food at the onsite restaurant.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Amanda, thank you very much taking time to write a review on your recent stay at our hotel. We are happy that you enjoyed our property during your stay. Please don't hesitate to let us know when is your next visit to Belize and let us help you with your next itinerary. Best Regards Ted Tejada - GM

The pros to this hotel are that our room had a mini-fridge and microwave, with two comfortable queen beds. Unfortunately the fridge was more like a cooler. Great gym. Nice little pool in the courtyard but the locals like to rent out the facility for birthday parties, so kids were noisily splashing around from noon to nearly 9pm (it was Saturday). Also, the very tight parking lot was full due to a wedding reception. The bathroom had no tub, only a weak shower. It's only 15 minutes to the airport, and Brodie's supermarket is just down the street. The hotel has a 10% service charge on top of the regular tax. They charge an extra $15 USD for a rollaway bed. Their restaurant charges high prices, like $45 US dollars for a steak, $15 USD for a burger. I would NOT recommend walking around outside the hotel at night. I would not stay here for vacation, but would only spend a night if you need to be at the airport early the next day. Staff was polite.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Guida, thank you for taking time to do a review on your recent visit to our hotel. We are happy that you enjoyed you stay with us. We are the closes hotel to the airport and also do provide a shuttle from and to the airport. It does has a cost but the service is much welcome by our guests. We are in close proximity to several restaurant, shops and a bank. Please let us know when is your next visit to Belize. Ted Tejada GM

We stayed here for our last night in Belize. The check in was extremely fast and easy. The room was beautiful and clean. The A/C worked fabulously. The pool was delightful. Everything worked perfectly. The bar has different items to eat than the restaurant. The food was great!

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Mr. Jones, thank you for taking the time to provide a review of our property. We are delighted that you enjoyed your stay with us. We hope to see you on your return. Have a wonderful rest of your journey. Ted Tejada GM

We are staying here 1 night before our flight home leaves in the AM. We've been treated rudely by quite seriously every single staffer we have interacted with (other reviews note this as well), with the exception of one woman at the pool bar who wasn't dismissive or surly. The price for the room is exorbitant, and I've never in my life seen an intl'l chain that wants to charge $25US for 2 adults plus and additional $10US charge for 2 kids to go 5 miles down the road to the airport. Best Western is a franchised chain I believe, and the mgmt here must be out of their mind. I saw a sign for a Radisson on the road today from the water taxi, and immediately regretted not booking there. Do your research and find someplace else to stay. This has ruined what has otherwise been a decent week in Belize and left a very bad taste in our mouths. We also encountered rudeness on Caye Caulker but not the level in this establishment.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please note that we bought two shuttles 2017 and 2018 17 passenger van to provide service for all our guest from the airport to hotel and hotel to airport. With both shuttles we have been able to provide better services to all our guests especially that we ask that our employees give excellent services to our guests. Please note that our guest enjoy fast and reliable services provided by our drivers. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 501-223-2302 Ext 409.

Best Western Plus Biltmore Plaza Hotel is a nice four-star hotel trying to provide excellent service and situated on the Philip Goldson Avenue about five Km (3 miles) from the city center of Belize City and about 11 Km (7 miles) from Philip S.W.Goldson International Airport. The Best Western Plus Biltmore Plaza Hotel is a very nice, comfortable and quite hotel in Belize City, but you have to take a taxi, use the hotel shuttle service or the public bus outside the hotel to go to downtown Belize City. I was very satisfied with the overall experience and quality of the Hotel. Both the arrival experience (check-in) was very positive (helpful and caring personnel) offering us also a welcome drink, as well as the check out experience (speed, helpfulness and care) was also a very satisfying experience. Besides that I think that some times the personnel at the reception must be more smiley and friendly. The hotel room was spacious, very clean and modern designed (décor) and the service of the staff was excellent as they were polite, attentive and helpful. I liked very much the swimming pool which was for us a big advantage as we were away from the sea and from a adequate beach for swimming. The appearance of the reception / lobby was highly welcoming with both water, coffee and tea on side and the design of the lobby / reception was stylish and professional. Considering the value for money it was good, but we expected better prices than those offered by direct bookings (and therefore better value for money). The service also in the bar was excellent and we did not encounter any problems at all. Generally, the personnel has a customer oriented attitude (e.g. the shuttle service drivers) but I would also like to mention the service provided to us by the Director of Sales and Marketing Mrs. Marion Middleton. who really excel in customer orientation attitude by solving a real problem of ours, caused by a silly mistake during the online booking process. We were very happy after the solution provided and we thank her again for paying attention to our problem. In conclusion I liked my stay at Best Western Plus Biltmore Plaza Hotel in Belize City and my stay was enjoyable (good value for money, although it could be better) and I would stay again if the opportunity arises.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Konstantino, thank you for taking time to write a detail review of your stay with us. We are delighted that you enjoyed your stay with us. We continue to work with our staff to provide the utmost customer service. Please advise us when is your next return to Belize we would love to take care of your reservation. I will congratulate the employees mention on your review for the excellent service they provide. Ted Tejada GM

Definitely nicer than what i was expecting from a best western. The pool was quite nice, and a great dip for a hot day. The staff was polite, but not necessarily friendly. The person checking us in seemed tired, and the staff around the pool seemed flustered. Location-wise, this is a good spot if you're needing to head to the airport quickly, but isn't close to much from a tourism standpoint. The room was clean, and the sheets/bed were very soft. More of a business oriented location rather than a vacation spot in my opinion, but that isn't necessarily a bad thing.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Huy, thank you for taking the time to do a review for us. We are delighted that you enjoyed your stay with us. Please note that on your next trip we can help you organize your tours all over Belize from the hotel. Our hotel is located 50 mins from Lamanai and 50 mins from cabe tubing. Looking forward to being your host in the near future. Ted Tejada GM

This was a very nice stay in Belize City. We left Caye Caulker one day early to make flying out easy and really enjoyed Best Western Plus Belize Biltmore Plaza. Very friendly and helpful staff, a very nice pool, excellent dinning room and attractive facility. We will return!

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi John, thank you for taking time to provide us your feedback. We are delighted to hear that you enjoyed your stay with us. On your return hoping that you take more time in Belize City and let us help make an itinerary for you so that you can enjoy some tours that are accessible from Belize City. Ted Tejada GM

Agree with last post not worth the price and was very noisy. Stayed for half the price and more clean and quite. Pictures are a little deceiving to the resr of the area. Should of paid attention to reviews before booking my fault

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for time to write a review. Please advise us when you stayed with us. We are trying to identify the day and time to determine if there was an event at the hotel that might have cause this noise. Please let me know at gm@belizebiltmore.com. We apologize for the inconvenience. Ted Tejada GM

Should of booked elsewhere. Very pricy for what you get. Found it noisy at night and hard to sleep. Cancelled my second and third night reservation and moved to ramada. Less than half the price and much more quite. Save your money

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Stewart, thank you for the review. Please note that we did not find any reservation for you. Please provide us your full name to us so that we can find your reservation. Ted Tejada GM

You just never can take all the reviews to heart. After being stranded by Southwest at 7pm. After both planes to get here were delayed(4+ hr delay). We missed our flight to Placencia and after hearing about not safe areas in Belize we weren't sure what to do. Taxi driver suggested this Best Western and to our delight was perfect for one night pit stop after a day of delays. All the staff was super friendly, fast, informative. The restaurant food was really good. Bar outside was nice. Room had no issues that I noticed. I wish we would have seen this place while planning our trip and will keep in mind for stays around the airport in the future.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Nick, thank you for your kind words. We are delighted to hear that you enjoyed your stay at our fabulous hotel. Our staff are always delighted to be your host. They go out of their comfort zone to make sure that all our guests are happy with their stay. Please don't hesitate to contact me on your return so that we can assist you for any of your inland tours. Do remember Belize City is the perfect location to coordinate all your inland tours. Ted Tejada GM

The hotel is not located near the water, and therefore, there are no restaurants nearby. If you do not have a car, then you are stuck paying for a cab or to eat at the hotel restaurant. The food in the hotel restaurant was only fair. The internet did not work, and when we requested assistance we were told we would receive a return call; we never did and had to go to the front desk. The water in the shower was either very hot or very cold, it did not mix. Towels were not readily available at the pool. When requested at the front desk, we were told to go back to the pool. The towels arrived 20 minutes later. Overall, nothing to rave about.

I stayed one night at the end of a 2-week trip to various locations in Belize. After living rough for a week or so, it was great to have a comfortable bed, a hot shower, air-conditioning, and wifi. My room, which included a small refrigerator, was comfortable. Unfortunately, the rooms at this hotel seem to be organized around a central courtyard, which includes the pool. I spent the first couple of hours in my room listening to many rounds of "Marco Polo" as children played in the pool. Also, my room was two doors away from the courtyard restrooms, so there was the constant slap of running feet along the tiled passageway. Napping was impossible. I had dinner and breakfast in the hotel restaurant. The food was good. Service, although a bit slow to start, was good once it was underway. The hotel is a 10 - 15 minute drive from the international airport. Whether you go there in the hotel shuttle or in a taxi, the fare is $25 US, so don't bother to find an alternative to the hotel shuttle. I put it on my hotel bill so that I could pay with a credit card, and tipped the driver in cash for loading and unloading my bag. Note: This hotel does NOT have an elevator. The tap water is NOT potable, so don't use it for drinking or brushing your teeth. There are two complimentary bottles of water in your room; you can buy more bottled water from the hotel.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Janet, thank you for taking time to write a review on our hotel. We are delighted that you enjoyed our country and our hotel. Concerning the water it is tested daily and it does meet all the requirements for drinking. As a matter fact 80% of the population of Belize drink it. We pipe it directly from our reserve to the rooms and prefer to advise our guests that the water is not purified coming out of the pipe. We do provide transportation to the airport and the interior of the country for a rate. Hoping to see you back in Belize very soon. Ted Tejada GM

There are some job being done on the highway so the area is very dusty but inside the hotel is very clean. If you are looking to sleep late then avoid having a room in the first floor and/or around the pool because it is very noisy. Room are big and cozy. Food is regular and as they have only one restaurant it is usually full and service get slow. Overall you the service is good for your money.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, thank you for taking the time to provide us with your feedback. The work on the road is progressing very fast and our hotel will also be finishing the parking lot behind the hotel by the end of next week. We would have added an additional 54 new parking spots to the hotel. Hope to see you soon so that you can further enjoy our hotel. Ted Tejada GM

The rooms are pretty clean and the pool is nice enough, but the hotel is on a busy dusty highway, the air conditioners are extremely loud, the restaurant food is tolerable at best, and the restaurant service is terrible. Make sure the windows in your room are locked. when we checked in, the windows were unlocked, and someone can easily reach in and open your door. We did have a very nice bartender.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Maureen, we thank you for taking time during your busy schedule to provide us feedback on your stay. The highway is coming pretty nice and very soon the construction will be over. As a matter fact the construction in front of the hotel will be done by the end of the month. Sorry your window was open upon your check in and yes very good advice. We recommend that all windows are close in the night. Please advise me which room you were staying so that we can look into the ac since we have one of the quietest ac's in the industry. Ted Tejada GM

The hotels looks quite fancy, nice lobby, good pool and a cosy patio. However, the service is very poor. Takes too long before you have your dinner and cocktails, no alcohol served before 18:00h (due to Easter) and the worst: bathroom smells like sewer. So, regarding the price-quality this hotel is a no-go.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Hi Erwin, we do apologize for not being able to serve you alcohol during Good Friday. Please note that the Laws of Belize prohibits us from selling alcohol during this time in the entire country. It is a big offense to sell and if caught selling there is a big penalty. Erwin, once again we do apologize for this and our bartender did a good joy in conveying this message to you. Ted Tejada GM

This hotel is not anything like the best westerns in the US. It is very high quality. The staff is very nice. The pool is great. There was a problem with my reservation, that was not their fault and they straightened it out. There was a problem with the lock on my door, but the hotel was full so I couldn't switch rooms. They got it fixed by 8 pm. The next day I found a fruit plate in my room because of the problem. When we checked in there was no water because of a broken pipe, but that was fixed by 8pm also. I heard another stupid Anglo complaining to his guide he couldn't take a shower. Geez, can't you go with the flow, it wasn't their fault and it was only 5 or 6 hours.

Located close ($50 Belize Dollars taxi ride; 15 minutes) to the Belize City International Airport (PGIA) and even closer to downtown, this Best Western Hotel is the perfect spot to soak up the sun, have a Bloody Mary, and chill at their fabulous pool (Best in Belize City) for a night or two or more. The fitness center is well equipped with some new cardio equipment along with WiFi internet. Located to facilitate easy day trips (or more) to many fabulous venues on the mainland or the two major Cayes, I always stay at the Best Western Plus Belize Biltmore Plaza for several nights on my way back from Placencia. Restaurant is excellent, so no requirement to leave the premises, unless you have not yet had the pleasure of exploring Belize City / northern Belize...

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Viaggiareil, thank you for an amazing feedback. It enlightens our heart to hear that you enjoyed your stay at our beautiful hotel. We pride ourselves in offering the best service to our guest and feels good to be recognize. Please let us know when your next visit is and stop by for coffee in my office. Ted Tejada Gm

I was so impressed by the friendliness of the staff, cleanliness of the room and overall grounds. The pool area was fun with plenty of sun which is also located right beside the outdoor bar. I order the fish fingers and they were great! Front desk was very helpful in securing transportation for me in the morning. Thanks BW for the great stay! Looking forward to seeing you again.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Thank you for taking time to write a review on your recent stay. We are delighted to hear that you enjoyed your stay with us. Please share with us the names of our employees who were the most outstanding so that we can continue congratulating them for doing an excellent job they do for us. Ted Tejada GM

This was our hotel the night we flew out after spending 10 days in Belize. As another reviewer mentioned- it made a nice transition from the country of Belize back to reality! Hotel is clean, comfortable and well-appointed. Nice amenities- and comfortable beds. We didn't use the pool but it looked very nice. When we were checking in we asked the hotel receptionist about places to eat and about the on-site restaurant - she tried do dissuade us from eating there - suggesting other restaurants that might be better. But we had driven all day and really didn't feel like looking for a place to eat so we ate at the restaurant- the Biltmore Bistro. We should have heeded the receptionist! My fish was inedible; very fishy smelling and not fresh. The shrimps were rubbery and tasteless. After outstanding seafood meals across Belize - this was such a let down. Service was fine and the bread was good but that was about it. I opted for dessert since I didn't eat any of my meal and even the desserts were awful - my eclairs were both dry and chewy and my husband's creme brûlée was small and tepid. So, good hotel - avoid the restaurant! One other note - if you are given a room in the 200s - be aware that there is no elevator- on the way in a busboy helped us with our luggage (and even he struggled a bit) but checking out we had to take turns hauling our suitcases a set of three separate stair ways. Not a big deal for us but kind of a hassle.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Thank you for taking time to provide us your feedback. Very happy that you enjoyed your stay with us. Very sorry to hear that you did not enjoyed our restaurant and please provide us dates that you eat in our dining room. I am sure to look into the issues you have pointed to see that they do not happen again. I am sure that none of our employees would have persuaded you to eat else where. They normally offer choices to all our guest so that they can enjoy our city. We thank you for sending us your comments and will be awaiting your updates on dates that you eat in our bistro. Please email me at gm@belizebiltmore.com. Ted Tejada GM

We used the Biltmore as a meeting place during our trip and had lunch. Even though we didn't stay overnight, the staff was most accommodating and helpful. The place is clean, welcoming, and safe. Food service is well done and we felt fairly treated. If you need to get organized before of after you venture around the country I would recommend this hotel. Grocery stores are close and it is located on the good side of town (north side).

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the let us know about your experience at our hotel. Yes we are fully capable of handing groups up to 200 persons at any given time with our theme buffet every day. If you would like to stop in Belize City for a group lunch please don't hesitate to contact our sales department to do all the arrangements for your group: salesmgr@belizebiltmore.com. Thank you once again and let us know how we can help you on your return. Ted Tejada GM

Once again.....Belize Best Western Hotel has made my recent trip to Belize memorable. From driver Derick picking me up at the Airport, Manager Patrick greeting me on my arrival, Ms. Yvette checking me in, Kim serving me at the restaurant, Merewyn checking on me at the bar, to Merlene making sure my room is to my liking; they all played a very integral part in my enjoyable stay at the hotel. I am already looking forward to my next trip!

We stayed at the Biltmore for one night between our guided Light House Reef adventure and our flight home. We found the Biltmore very clean and welcoming. The front desk was prepared for our arrival and friendly. The food and drink was good. The pool and courtyard were welcoming. Our room was clean, and well appointed. We never left the hotel, but found the location very convenient to the airport.

This place is not situated along the beach; neither does it have a casino. But the Biltmore is the hotel you are looking for if you want smooth excellent service away from the hustle and bustle of city life. The service is excellent, receptionist, kitchen staff, room service and all its employees are well trained. Your stay will definitely be remarkable that you will want to return. This hotel is just superb. Make it your next visit.

We notified the Best Western Plus hotel that we needed to be picked up at the San Pedro Express Water Taxi Port the day before and the morning of pick up. Once we arrived there was no Shuttle to pick us up. We called 6 or 7 times each time giving us a story of lies (they are there, they should be there any minute, look for a white van, and we sent a taxi)......so many stories and lies a white Best Western Plus Van finally showed up 1 hour late; the distance from the hotel to the port was only 12 min away. Just to put it out there there fare was $7.50 US. Once we got to the hotel of course I made a comment............another couple in the lobby shared a similar story of the hotel not being on time. Additionally, a family was being charged for 3 rooms instead of 2. My REAL beef is they charged us $25 dollars to go to the airport. I immediately told ELLIS at the front desk "that is way too much." ELLIS then said it is a 20 to 30 minute drive. LIE LIE LIE, ELLIS lied we were in the taxi for about 10 minutes. Our commute from the water taxi was longer; due to traffic and it cost us $7.50, but to the airport it was $25. I feel like the "WORST WESTERN PLUS" scammed us of $25.00 And ELLIS at the front desk is a LIAR LIAR LIAR. In our visit to Belize I feel we were only scammed once and it was this hotel. This hotel definitely lacks integrity and customer service.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Ronald, I apologize for the inconvenience you face during your visit to Belize. Our front desk staff did informed me that you were not confortable paying the fee to the airport. Mr. Ronald we do apologize for that but there is a rate of US$25 one way from the international airport to the hotel. Mr. Ellis did not lie this is the rate that our hotel charges and yes the rate to the water taxi is US$7.50. The rates are displayed on the back of the seat of the van for all guest to see. Mr. Ronald this is the rate that any company providing the service would charge you as this is a set rate by the international airport taxi association. once again thank you for the feedback. Ted Tejada GM

Supposed to be 2nd best in Belize Located on the main highway in a commercial area Rooms were nice and comfortable with bars on the window restaurant was okay for dinner Buffet lunch had food out too long and not hot Nice pool and outdoor bar area Very tropical atmosphere there

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
James for taking time to send us a review on your stay. We are happy that you enjoyed your stay with us. James please send me ideas that you believe would enhance the experience of the guest during their stay to gm@belizebiltmore.com. I would love to hear your comments. Ted Tejada GM

My Wife and I spent 4 night at the BW Biltmore and the staff there is top shelf. Everyone is friendly, smiling and happy. Jennifer at the front desk was wonderful and helpful. Dayan at the Pool Bar was great and made sure we got our free drink tickets. Everyone seem to actually care.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Judy, thank you for taking time to provide us with a review. We are grateful that you enjoyed your stay with us. Our staff strives to be the best in the industry and provide top notch service. Please let us know when is your next visit to the hotel and we would love to take care of your reservation. Best Regards Ted Tejada

Had a great experience staying for 3 nights . Parking was a bit tight at times but other than that the overall experience was very good . The employees were very cordial , the food was good . Will stay again one day .

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Errol, thank you for taking time to provide us with feedback. We greatly appreciate it. I am sure that you enjoyed our delicious rice and bean with stew chicken, one of my favorites. Errol, very soon we will be adding more parking to our hotel which will make it easy to park. Once again thank you and looking forward to seeing you again once again. Best Regards Ted Tejada GM

As a lover of the BILTMORE Estate in North Carolina USA, I was excited to stay here since it shared the same name. I guess I was hoping that meant I was in for some of the same kinda treats you get when you stay at the original Biltmore, just on a lesser scale. Well I was sadly very disappointed indeed. After placing my silly expectations aside, this hotel is by far the nicest in Belize City, however it is over priced for what you actually get. It was clean thou, and that was super important to us. The Sunday brunch was fairly nice, but again lacking on what was hoped for. The pool is nice, but kinda small. We really did end up liking our experience here in the end thou. The new bar was an added bonus, the gym needs needs lots of work... The front end staff could be more kind and helpful. The resturant/bar staff we a delight and great! Over all pretty good!

Last year when I stayed here I had very little to say that was positive BUT wow has this place improved! Rooms have been remodeled & updated. Dining room is very appealing & has a new modern clean look. The breakfast buffet & omelet station are great. The restaurant menu selections have been improved. The old bar has been redone. Pool is clean & refreshing. The staff at reception were friendly & professional. The manager of the restaurant kept everything running smoothly & put a lot of effort & care into his job. He is very attentive to details & seeing the guests are looked after. The waitresses looked very professional & their attitude was friendly & caring. They were constantly scanning the room for opportunities to better serve their customers. Congratulations to all!

Let me start off by saying that in all the years (7) we have traveled to Belize I think I have left 1 negative review. We are previous resort / restaurant owners and customer service was our life blood for 20 years. When in Belize we always enjoyed quirky places where food and service definitely were not US standards. WE LOVED THAT, we did NOT expect or want US standards, that's why we come to Belize. However, when you are the Best Western in Belize City charging premium prices for lodging, food and drink then you better deliver! We started off by booking online (online site stated check in starting at 2pm) and calling to confirm check in time. We explained we had a very important business meeting at 3:30 and needed to be in our room as early as posible,1-2 pm preferred. We were told no problem. When we arrived a little before 1pm we were told room was unavailable so we were directed to the bar to wait. Over a few Belkin beers we watched at least a dozen couples go to there rooms while we waited. At 2:30 we went to the front desk to inquire and again while waiting in line at the desk 1/2 a dozen couples were directed to their rooms. After talking to front desk again we finally got to our room at 3:00, just enough time to clean up the jungle funk for our meeting. Food / beverage, where do I start? Again, we love the vibe of Belize and the laid back atmosphere, but service was terrible and food was at best mediocre. We were in the bar, yes it was busy but "expletive" we watched tables wait 40 minutes for someone to take their order, people standing at the bar trying to get a drink walked out frustrated because NO ONE was taking care of customers. If I owned this business I would have flipped out. Not only was it incredibly poor service but they lost a ton of revenue! We got one drink and sat with empty glasses for 30 minutes, I did not complain because other tables nearby waited over 40 minutes with no drinks. This was not an isolated event but happened multiple times. Dinner at the restaurant was a joke. Premium prices for terrible service & mediocre food. Food brought and left with no silverware, literally a cup and 1/2 of romaine lettuce in a Ceaser costing $ 25.00 BZ, yes I know lettuce is expensive but come on! 2 small Crab cakes a 1/4 of an inch thick with no discernable crab. Trying to get a server to get another drink or a check was a complete joke, confusion reined supreme. The list goes on and I am getting mad all over again. I tried to talk to food & beverage manager but restaurant was very busy and I could see the stress on her face. I told her to take care of her customers (priority #1) and I would try to see her later. Unfortunately we never connected. We literally have had MUCH better food & service at dive bars form Caye Caulker to PG for a LOT less money! The one thing we noticed was the remodeling, the place looks nice and pool area was great. However, when your food & service do not match appearances it really does not matter. So from a tourist point of view it was very disappointing. From someone with experience in the business the blame falls directly on the managers! We know from experience that every restaurant can have a bad day, it happens. This however appeared to be a lack of training and procedures for staff to follow. A training program should be in place for a staff. If you have a program in place throw it out and start again. Shame on you for placing your staff in an impossible position. We have stayed here at least 3 times, will we stay again?, maybe. I would be curious to see if improvement was made.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for reaching out to us and writing a review. We apologize for not meeting your expectations. Please note that our official check-in time is 3pm but we stride to check-in our guests prior to this time once the room is ready and available. I did check with the front desk and the day prior to your arrival we were fully booked and had many late checkout and this is the reason why your room was not ready until the official check-in time. Thank you for sharing on the restaurant. Presently we are working with a consultant in the restaurant who is starting from zero to design a new system. We thank you for the review and apologize for the inconvenient. We trust that you will see the difference on your next visit. Best Regards Ted Tejada GM

My check in was easy and the room is exactly how it looks in the picture the junior suite is great for a long stay with the mini kitchen it allows me to save money and relax on these rainy days {it has been quite rainy as expected}. But with efficient WiFi and plenty of cable channels to choose from I am enjoying my stay... anything's is better then freezing cold weather. I also have my own car so it's easy to get around and tour and live like a local. The food here is good and the staff has been very nice and friendly,my room has been cleaned appropriately and efficiently. So far I have no problems or complaints

We felt safe at all times but the hotel was just so-so. 1. Food, not bad but not great either. No one got sick so that was a plus. Service was slow but they were friendly. 2. Location...not so good. Had to take a taxi everywhere. Stay in Belize City or on one of the islands if you want to be closer to restaurants and the water taxi. 3. Room...clean and basic. A.C. struggled in humidity and dripped condensation on floor but kept it cool enough to sleep. 4. Maid service...starts at 7am. They stand outside your room and roll their carts. They are talking and sometimes yelling...very annoying. Basically, this place is so-so. It is clean and safe.

My wife and I were met at the airport by Blass, who provided a very friendly welcome - and first impression of Belize. The hotel was great - had drinks by the pool - and the air conditioning was awesome in the room, too. We would definitely return to this hotel and will use it as our home-base hotel for arriving and departing flights when we return to Belize again on holidays. Thanks for the great experience!

The hotel is approx. 15 minutes drive from city center. This meams when ever you want to do something (lunch, dinner, tourism take bus or water taxi) you have to take hotel shuttle or a cab. It is not cheap. My room was okay. Showers, TV, furniture all okay. Very clean. No minibar? I hear from other guest that they have a minibar. Not here. The grounds, the pool, the outside in inside dining- breakfast area beautiful. Now the services: My room (and my friends room) was not done by 4pm. Unacceptable. After dinner I ordered Crepe Suzette. For those of you not knowing what it is; A very thin pancake made out water and flour, topped with a little orange, Grand Marnier and Cognac. I do it often at home. The waitress came back saying they run out of ingredients to do the Crepe Suzette....? I explained that this is not possible, send her back to the kitchen. A while later she came back saying, that the cook has to prepare everything from scratch and he did not want to make us wait so long...? I explained that it takes not even 10 min. to make that Crepe from scratch. I asked her to see the cook. She disappeared, the cook seemed to be not existent, Never came. While we were leaving the Restaurant the Manager came, I explained, she said if I wanted it could be prepared quickly (oh yes???). Thanks, no. No more appetite for Crepe Suzette. At the bar; I had a drink (never had it before) the first night, did not like it to much. Second night I thought I try another one I know, order a Pin Colada. Not liking it again. I inquired at the bar, it seemed that the drink had no alcohol. Response; They can only out in once otherwise the have to pay taxes? Now I definitely felt cheeted. The next day I told everything to the receptionist. She was flabbergasted. The lady in charge came to see me, apologised, agreeing that this was indeed unacceptable. They offered a free breakfast. I declined. We got a free ride to the city. We appreciate that. The staff needs to be trained that delivering services is not optional and when in the mood to. And that you don't tell white lies to your guest. I use Best Western quote often in the US, most of the time more than happy.

For this business with a day of pleasure trip I chose my "Home". It improves a little bit with each trip. This time I noticed the new rooms are finished and the wifi was strong. My room was clean and the staff was always friendly. Good to see so many faces there time after time. Little turnover means good management.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review. We are appreciate that this is your hotel of choice. Please let us know when is your next visit to Belize. We have some of the most dedicate staff here at the hotel. More than 50% of the staff have 5 years and above with us. Thank you once again and see you soon. Best Regards Ted Tejada. GM

We've been to Belize a couple times and I can't say much for most of the places we'd stayed previously. This place looked to be on the new side so we tried it. Really delightful. Nice comfortable rooms, clean and cozy, new fresh bedding, comfortable beds. Amenities like shampoo and conditioner. The included am breakfast was delicious. PM they had good cookies.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for the reviews. Everyone should try our evening cookies since we believe they are the best. Best Regards Ted Tejada GM

This hotel has exceeded my expectation. My daughter traveled to Belize getting sick just before we got on our plane in Washington DC. It was a horrible day of travel. She had a fever. She is 17 so she handled it the best she could. We kept her on Ibuprofen-just so she could get through the plane ride. As a mother I was very worried to travel outside of the United States with a sick child. But we had a week and a half trip planned and my husband reassured me it would work out. We got to the hotel. On the way there our taxi driver said we would be safe to walk to the local grocery store from our hotel. It was an easy walk. At the grocery store I asked about a doctor. There was this green house they told us to visit, they were closed by the time we got there. My daughter was feeling ok-we thought we could all do the excursion we planned on Friday. But my daughter got worse during the night. My husband talked to the front desk-they called a doctor to come to the hotel to see my daughter in our room. My husband and son went on the excursion, but he did not want me to travel to the green house by myself to go to the doctor. But the hotel took care of everything. The doctor was great. He even came back at the end of his work day to check on my daughter to see how she was doing. He ordered her an antibiotic which as also delivered to the hotel. The doctor cost us $50 US dollars. This was better and cheaper care than we have ever had in US. The hotel also made my daughter checked soup-even though it was not on the menu that day. I do not have enough good things to say about this hotel. It was so reassuring to be taken care of when outside of the country. This story could have gone a different direction, but so thankful that God worked out all the details for our family. Thank you to the staff for going above and beyond for my family. May you be blessed. Also the room and pool are very nice and I would highly recommend this hotel even if we did not have the sick experience -The food was also very good,

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, We thank you for sending us your reviews. Very happy that your daughter is doing very good. We have an excellent relationship with 3 doctors who will come to the and see guest who might have come or got sick during their trip in Belize. Dr. Martinez kept updating me on your daughter and very happy that she recovered very fast. I hope that you are able to visit Belize once agian and enjoy the country as a family. Best Regards Ted Tejada GM

This is a surprisingly good place to stay. We stayed here for two nights, before and after a trip to one of the islands. The rooms are fairly basic, but well equipped, quiet and comfortable. The hot water control for the showers takes a bit of getting used to. The biggest surprise was the quality of food in the restaurant. Helpings are generous. The fresh catch was a fabulous grilled whole snapper, complete with bones and head. It was presented on a large platter adorned with limes - and was absolutely fabulous. Super fresh and cooked to perfection. The portions are generous, so consider sharing. Wait staff was fabulous - particular mention to Kimberley at breakfast. The breakfast omelette station is really good which is included in the excellent buffet. The poolside bar was undergoing some construction while we were there so a bit noisy. Josephine the bartender makes a great Margarita, and the local beer is excellent. Try the stout. Fortunately, the signs banning food and drink around the pool are ignored. This is a great place to stay close to the airport. The main drawback is that it is a bit of a trick into town. Otherwise a great place to stay.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review. We are happy that you enjoyed your stay with us. Most of the pool renos are over and it is looking very nice. Please let us know when you are returning and I would love to share breakfast with you. Best Regards Ted Tejada GM

After two weeks in Belize we needed an overnight spot. It's about 11km from Municipal and International airports. We had a great dinner in the restaurant (ask for grilled fish of the day) and out in the morning. Breakfast started too late in the morning for us, but there was coffee in the lobby. Ice Machine spewed out cubes all night long which was a bit loud, and there's a choir of barking dogs nearby. Staff were friendly in helping me get on wifi and service was prompt.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for the review. Really liked your topic, "Halfway between Municipal and International Airport." We are literally halfway between both. please let us know when is your next visit and we would love to be your host. have a wonderful day. Best Regards Ted Tejada GM

We had the good fortune to meet general manager Ted at a reception at the outdoor lounge. He is passionate about his job and this hotel, and is doing a great job spreading his passion to the staff. This Best Western is much nicer than the typical Best Western in the US. Lovely tile floor in rooms, updated furniture and nice linens. Nice pool area. The air conditioning in this hotel is really good. The built in AC units are newer and well maintained. GM Ted understands how important air conditioning is to Americans and does a great job of conveying that to his staff. I personally do not love AC but was glad to have it during our Dec. 2017 stay at this Best Western because it was hot and humid. We stayed in another hotel in Belize without AC- didn't sleep so well that night due to high humidity. We did not eat at the restaurant at this hotel. Jennifer at front desk, lady in gift shop and housekeeping all very competent and personable. Great location- close to airport and downtown. They have a shuttle that will drive you for a few dollars. 2 free water bottles in room each day.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for your review. Greatly appreciate it. It was a pleasure to meet you and your daughter during the event. I hope that she enjoyed her birthday thoroughly. Hoping that you call come down and do the rest of the country. Please let us know when is your next visit and we would love to be your host once again. Best Regards Ted Tejada GM

Stayed at the Biltmore after an 8-day tour of Maya temples and Half-moon Caye snorkel/kayak adventure. The hotel seemed cleaner than when we visited 6 years ago. The restaurant qualityhas definitely improved. Front desk was extremely helpful, laundry was handled efficiently and on time (although a bit pricey). We think this hotel is a far better value than the fancier Ramada by the waterfront,

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for your feedback. Happy New Year to you and your family. We were delighted to have you as guest of the hotel and thrilled that you enjoyed our establishment. Please let us know when you are returning and let us take care of your needs. Best Regards Ted Tejada GM

best western very friendly staff - from front desk, gift shop, housekeeping, restaurant, shuttle service & bar, everyone was all smiles & ready to assist. plenty of parking which is nice to have in belize city. made a great home base for seeing belize. grounds were kept beautiful, staff was sweeping the patios & cleaning the pools early in the morning. room had safe to keep belongings. recommend the cajun porkchops the only improvement i can recommend is higher water pressure in the shower.

We had a very nice stay at this hotel around Christmas. The room is clean and quiet. Pool is big and clean. Onsite restaurant services breakfast and lunch buffets, and order by manual dinner. Food was delicious and the staff was friendly and professional. We loved it and will consider to book again in the future.

I had a very good time in one week staying in this nice hotel.The receptionist Jennifer was informative and friendly. Room had many facilities; TV,air condition,coffee maker,safety box,refrigerator,hair dryer,and iron and was very clean.The lobby was very delightful with computer accessing to the internet and also provided 24/7 fresh coffee and pastries. The gift shop Ms. Maria helped me to plan some tours. The restaurant had indoor and outdoor area and provided a variety food and fruit buffet for breakfast and lunch with nice staff. Do not miss sir-lion steak. There are some outer clean and beautiful planted places. There is a bar beside the pool area.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, It was a pleasure hosting you last week. We are delighted that you enjoyed your stay with us. We take this opportunity to wish you a Merry Christmas and a prosperous new year. Best Regards Ted Tejada GM

We were woken at 6:15am by staff in the ice machine, the safe was broken, you have to pay for water, they have no laundry facilities, they do not buy back after $140.00 at the bar. You have to pay for the airport shuttle.

The good: The pool is nice, big and clean. The pool area has a large sitting area. My daughter loved her cinnamon french toast. The check in was quick. The bad: I agree the rooms are just ok, not worth price of one seven teen. The restaurant takes for ever to bring your food.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, I would like to take this opportunity to wish you and your family a Merry Christmas. I am happy to hear that you enjoyed the pool area and the cinnamon French toast. Please note that we have renovated 50% of the rooms and in the process of finishing the other 50%. Thank you for choosing us and hoping to see you again soon. Please let me know when is your next visit and let me provide you a free upgrade. thanks. Ted Tejada GM

Marcela at front desk was warm and welcoming-even remembered me upon my return visit a week later. Grounds are pretty, gym pretty good size for hotel lots of cardio equipment. Conference rooms appeared to be booked on the two weekends I was there. One evening very loud music ran quite late- thank you to Marcela for the room away from the festivities:). Room was okay and clean. Could use a touch up ( missing drawer pulls/shower grout refresh).... overall nice stay with pleasant staff.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for the feedback. Marcela is a great employee and I will make sure that she gets the recognition. We are delighted that you enjoyed your stay with us. We take this opportunity to with you and your family a Merry Christmas. Enjoy the rest of the season. Best Regards Ted Tejada

This Best Western Hotel is a great place to stay when I have business in Belize City. It is convenient to both the international and the municipal airports. The hotel restaurant is quite good (I recommend the Serre Soup for dinner) with a nice selection of wine. It was too cold to use the pool while I was there, but it looks inviting. The fitness facility is one of the best equipped I have seen at any hotel.

The room and pool were the only good thing about the place. Food was horrendous, service was just as bad. Wait time for a meal was forever, when it did come it was cold and tasteless. Waitstaff is literally clueless and very inattentive.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for sharing your views with us. I am happy that you enjoyed our facility. Sorry to hear about your experience in our restaurant. I know that the night you had dinner with us we got swamp with walk in guest and there was a delay in the service of your meal. I apologize for this and we are looking how to correct this. Once again thank you for sharing with us. Best Regards Ted Tejada

Expensive, not worth the price. The food was expensive and poor. There was no porter service although my wife uses a cane. The shower tub did not drain and the shower had lots of mold, also the bathroom floor was in bad condition. The hair dryer did not work. The pillows were half size. Their shuttle charges $25 US for the 10-minute ride to the airport.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, We thank you for the review. We apologize for the inconveniences you face. Our food is one of the best in Belize City. We pride ourselves for this. On your next visit please dial 0 so that we can send you a porter to assist. Our hotel counts with a wheelchair as well for assistance for any our guest that might need it. Please provide me your name so that we can look into the room you are speaking about. My e-mail is gm@belizebiltmore.com. Once again thank you for letting us know and we look forward for another opportunity to be your host. Best Regards Ted Tejada GM

Ok, hotel on initial view is clean, staff are laid back and friendly as you would expect in Belize. Room was a double and comfy, decent tv, coffee on tap, no complaints on that front. However, the food menu is bizarre. And suspect the chef doesn't taste or inspect food going out. Breakfast every morning was a farce. Long waiting times, for mediocre helping, and apparently the English breakfast is a continental one. Yuk. Anyway the only safe choice on the menu was eggs and toast, everything else seems to be covered in sugar or some horrid jam concoctions?? Don't expect proper milk as everything is either condensed or uht, understandable in the climate but surely fridge lorries exist here?? If your room is anywhere near the pool don't plan an early night, you can be kept awake by lots in the pool at any hour of the am on return from the pub. Or maybe a function is being held like a cocktail party u had no intentions of joining lol. Or perhaps steel drum bands are your thing? Practice night is Tuesday as I recall, loved the pink panther at 11ish. Not. For what it is its food is extortion, car parking is inadequate, food is slow and nothing like the standards you would expect at home. It's saving grace are the staff who try their best under poor management conditions. The old saying you get what you pay for is untrue of this hotel.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for sending us your review. We are happy that you loved our hotel and the room. I take your feedback on the food very seriously and I am addressing it with the Chef and food and beverage immediately. Please note that as of this Monday the food will be first class. Please note that we are working in enclosing the bar with glass walls very soon so that the noise can be contain in this area. We understand the loud speaking of the guest can become and issue and it is being address. We thank you for bringing these issues to us and please note that we are working in addressing each of your concerns. Best Regards Ted Tejada GM

The Hotel has a pool and a very good restaurant. It was clean and the staff was very attentive. Unfortunately the street is under construction what makes very difficult to walk around. It's near the International Airport and have a complementary shuttle.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for the review and greatly appreciate all comments. At the moment the highway is under construction but it will be enlarge when finished with a side walk which will facilitate walking from the hotel to other business. We do provide a shuttle but it comes with a cost depending on where you wish to go. Please let us know when you are visiting us once again. Best Regards Ted Tejada GM

I am here for three nights and am finishing my stay. The staff is very nice if not totally laid back, and my room is very basic if not shabby. Think $10 pink lamps and blue walls with white chips in the paint. Food at the restaurant isn't that good and the service is extremely slow. The day I arrived I ordered a soda with my lunch twice and it never arrived. At breakfast the next day, I made sure that I got a cup of coffee, but they use canned mik. My Thanksgiving dinner was better and they were more attentive. Anyway, not all of Belize is like this.. I was at the Radisson just before coming here, and it was a completely different experience.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review are addressing all the concerns outlined on your review. We thank you and hope you give us another opportunity. Best Regards Ted Tejada GM

Nice room, comfortable, bed was a bit too soft for my taste. Some staff were fabulous, others average. Breakfast was good, not great. Dinner was good. It rained the entire time so I didn't try the pool. Bar drink was good.

Great place to stay! 4th trip to Belize this year and 4th time staying at this hotel. No complaints at all! Each morning they dust the outside wooden railings and sweep/clean the pool!! That says alot. You can also hire the Shuttle out for trips to some of the outer districts.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review. We are delighted that you enjoyed your 4th visit with us. We are the premier hotel in Belize City and our housekeeping prides themselves with great cleaning. We are happy to see that it is noticed. Our shuttle is there for our guest for any trip they might require around the city or country. There is a cost to the trips but safety and security is our priority. Please don't hesitate to contact us for your next visit. Best Regards Ted Tejada GM

Took the family to what would have been an otherwise tasteful sunday brunch at the Biltmore. The food was terrible, the rice was not cooked well as it has a crunch to it when chewed upon. Over the past years we have enjoyed our sundays at the Biltmore. But as of recent we will be eating elsewhere.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, I take this opportunity to apologize for the unsatisfactory experience you had at our hotel. Our Sunday Brunch is known to be one of the Best in the City. I would really like to know what happen. Please give me a call at 610-3314 and please give us the opportunity rectify this situation. We value all our customers and this merits in looking into. Best Regards Ted Tejada GM

It was very hot and humid when we visited, so having a modern hotel with good air conditioning was important. In addition, there was really nowhere close to go for breakfast, so we ate there and it was always good. The menu was varied enough to eat there 5 days in a row and not get tired of it. (Try the Fry Jack - yummy) We also ate dinner there and it was always good. The room was large and clean and the staff was really friendly and helpful. The downside is that the hotel is a little isolated but you really need a car in Belize City anyway.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review and we are happy that you enjoyed the hotel. The fry jack are also my favorites. Please let us know when is your next visit to Belize. We would love to assist you with your reservation. Have a wonderful day. Best Regards Ted Tejada GM

Room was very comfortable... WIFI was a tiny bit slow... Hot water was an issue in the morning but overall, the experience was fantastic! Would definitely do this again and recommend others to their hotel.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review. Greatly appreciate it. The Biltmore Staff is delighted to hear that you enjoyed your stay with us. Please let us know when you are visiting us once again. Best Regards Ted Tejada GM

Better than the Radisson by far!!! Excellent services!!! Clean! Great bar, food!!! 10 min from the airport! Car rental in the front hotel! Nice pizza place front hotel! Staff was great! I recommended to everybody no matter if is a business or vacation trip!!!

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for the review. We are happy that you enjoyed your stay with us. The service has improve tremendously and we are happy that our staff understands the needs of the guests. We provide transportation to the airport with our shuttle. If you ever need a shuttle on your return please advise. Once again thank you and looking forward on your return. Best Regards Ted Tejada GM

I stayed for one night due to work and it was a good option for what you can find in Belize city, the rooms are very clean and spacious, hot water, cable TV and food AC, parking, safe and nice. Will definitely recommend for staying in Belize city.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for the comments and greatly appreciate your stay with us. Let us know when is your next visit to Belize and we would gladly help you with your reservation. Have a great day. Ted Tejada GM

The Best Western Pus Biltmore Plaza is a good hotel for business, facilities are clean and adequate, there are conference rooms and It has a very well equipped gym, a SPA, a nice pool, a bar with nice cocktails and the restaurant has very good food, although coffee could be better and service is a bit slow. Every room as A.C. which is great, and the beds are quite comfortable. WiFi is little slow particularly at nights and my TV had problems with the image (it kept freezing). There are a lot of channels on the TV from many parts of the world which is interesting. Service at the front desk was excellent, they are very helpful and all the hotel personnel is really nice. My least favorite attribute of the hotel is its location, it is not near the city center so there is not much that can be done around it. The only way to get to the city centre is by taxi (around $15 BZ one way) or by bus (not recommended). Overall my experience was very good, and I would recommend it if you have an event in the hotel, or if you are staying just for a few nights.

Ted T, General Manager at Best Western Plus Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for the survey. Greatly appreciate it. We ae very happy that your stay with us was a wonderful one. Please let us know when you are visiting us again and we would be happy to assist you with your reservation once again. Have a great day. Best Regards Ted Tejada GM

Hotel, restaurant, conference hall, very well kept, clean and modern establishment. Have had the opportunity to attend various congress here and it has always been a positive experience. Keep up the good work and quality.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review. Great that you enjoyed your stay with us and hope to see you once again in the near future. Best Regards Ted Tejada GM

I accompanied my spouse on a business trip to Belize City and we decided to just stay in the same hotel over the weekends. This meant we spent 10 nights there. For a business hotel, this place has all the amenities - shuttle to the airport, long hours in the gift shop, breakfast buffet, wifi, good laundry service, pool and bar. As a vacation hotel in Belize City, it is a bit far from everything. There are only 2 restaurants nearby and they are hard to get to at the moment due to the street construction. You have to take a taxi or the shuttle to get to an ATM or grocery store. You aren't near any attractions. They are upgrading the place, which I appreciate, because the types of things they are doing (new flooring, new bar at the pool) are what you need in order to stay current. However, if you are going to be in your room during the day, be sure to ask to be away from the construction. (We were offered a different room after I mentioned it to the desk).

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, We thank you for staying with us for 10 days. We are happy that you enjoyed your stay with us. The upgrades to the hotel has really enhance the stay for all our guests. Let us know the next time you are in town so that we assist you. Best Regards Ted Tejada GM

Pros. Room nicer than anticipated Great onsite restaurant Great beds Cons. Pretty expensive for the area Thin walls $5 a minute for local&1800 calls In room TV seems to be controlled from the office, so as your watching your favorite TV show or at end of movie, the office people will change it. Wifi in and out

Joined my husband on his business trip he stayed 4 nights, I stayed for 2 nights. Hotel rooms 2 star quality. Beds okay. Amenities basic. Decor out dated. Tiled floors. The food was okay. I recommend the blacked snapper with rice and beans and steamed veggies for dinner. Breakfast there's a buffet. Lunch there's a buffet as well. If you are in a hurry don't eat in the restaurant; the staff is friendly but SUPER SLOW! They bring over the trip advisor survey to your table after the meal smart way to get higher ratings!..wish it asked about the speed of service. We rented a car but if you are staying here, I recommend you DO NOT. Parking is HORRIBLE! there was a group scheduled to meet at the hotel so security blocked off about 10 parking spots and asked us to park in back which was an unattended ALLEY!! If felt unsafe so we waited for a guest to leave so we could get their spot. The water pressure is extremely low so you have to hold the lever down to flush.. so you know the plunger was the next request! Urrrh. To top it off I saw something in the floor that looked strange which after turning on the light was a dried up dead baby lizard!!! Yikes gross! My husband almost picked it up thinking it was lint or something. Warning open atrium so don't stay on the first floor space under door! Lizard city! Plan to come back to Belize and stay on the south side with the beach! Not much on this side there's a Mayan ruins and a local beach but you can't get in the water. Disappointing.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review. We appreciate it very much. We apologize for the baby lizard but yes we do have a garden in the center of the hotel in the tropics where lizards tend to strive. They are harmless to anyone. Sorry we did not meet your expectation and thank you for choosing us during your visit to Belize. Best Regards Ted Tejada GM

We always stay here when we're in Belize City. It's the nicest hotel in the city and has 24-hour secured parking. The rooms were recently remodeled and the hotel has a beautiful courtyard area with a swimming pool and bar. The restaurant food is pretty good and we appreciate the room service!

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for your comment and greatly appreciate it. We are embarked in renovating the entire hotel for the enjoyment of our guests. Presently the restaurant, gym, lobby and 80 of the rooms are fully remodeled. Presently we are working on the pool area and will be finishing the bar very soon. We thank all our guest for their understanding. Best Regards Ted Tejada GM

Back again, lost track of number of visits. As always improvements are being made during each trip. The gym has been slightly expanded. They were doing construction by the bar. It is now a Best Western plus. No complaints. Mr.Tejada is doing a great job. The Wifi is strongly improved over previous visits. No buffering or lost signals.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review. We are definitely doing lots of upgrades for the comfort of our guests. We have completed 80% hardwire and wireless interest in the each individual room. We should be finished with this project by the end of October. Each room will have its individual router to give interest access within the room. We thank all our guest for the patients and support that they have been giving us here at the Biltmore Hotel. Thank you once again. Best Regards Ted Tejada GM

Room was decent for the area , however it wasn't comfortable. The bathrooms were dirty . The shower looked like it had not been cleaned in months. The bathroom stayed humid the entire night even though we had the ac blasting. The locks on the room were not strong enough and kind of loose and wobbly . The bed was comfortable except for the fact that I woke up with bed bug bites and we also found dead bugs on the bed when we arrived . We ordered 2 Belikin lights and they gave us 2 originals. We ordered pineapple on our pizza and it didn't come with any pineapple. We only ate 2 slices of the whole pizza.The wings were actually good but we both had diarrhea a few hours after eating .

Based on what I read prior to my trip, I did not want to spend any time in Belize City. But with a 7:45am departure flight, I felt that we had no other viable option so I researched hotel options and travel forum input on Trip Advisor. Like many, I was a little freaked out about all the stories of crime, gangs, etc., so I made plans with some trepidation. My family flew into Belize City a week earlier on a red eye, and then we waited an hour in the airport before flying out again on a Tropic Air flight south to Hopkins. I was torn between the Best Western Biltmore and the Ramada, based upon reviews, but ultimately I decided to book at the Best Western since it was closer to the airport and seemed slightly better from reviews I read. That said, it is a very simple, basic hotel (motel?). It was FINE. Not bad, not great but it served our needs. After having spend 4 wonderful days on the beach in Hopkins and 4 days in the jungle in the Cayo district, spending our last night in country at the Best Western felt like a bit of a let down (but necessary due to our departure). I never saw the Ramada or any other hotels so i can't share an opinion about them. We were arriving by van from Cayo and were dropped off around 5:30pm. Check in was easy and friendly. The woman working at the front desk was helpful and explained options for transportation to the airport, wifi logins, and apologized for construction underway around the pool and near our room. I had booked the room and paid ahead of time via trip advisor, and there were no issues concerning payments, etc. Our room was as described, with 2 queen beds and working air conditioning. Our expectations were very low and all I can say is that the room was fine. The room was relatively dark and fairly well worn, but the bathroom was fine, towels were provided, there was a working safe, etc. The pool bar area was undergoing construction but it was open for business and there were about 10 people relaxing around the pool. My son and I swam for about 45 minutes before dinner and I had a few drinks from the bar. The staff there was very friendly. We ate dinner at the restaurant on the property and it was fine. The menu is pretty extensive so there's something for everyone...from pasta to lobster. Many surprising random dishes I didn't expect to see in Belize. We ended up ordering a few pizzas and a pasta dish, all were pretty good, although unnecessarily expensive for what they were and where we were. Ordering and service were slow but out waitress was friendly and apologized and delivered whatever we asked for. Construction around the pool stopped as it got dark, so noise wasn't an issue at all. The 2 queen beds were soft but pretty comfortable. My biggest complaint about our stay was the condition of the sheets and the bed. We are easy going seasoned travelers, but multiple stains on the sheets made us wonder if they had even been cleaned. We slept fine. The next day I did notice multiple small red bite marks on my feet, ankles and legs (they weren't there before), but I cannot be sure where they came from...the bed, eating outside? I'm suspicious though that it was bugs in the room. Departure went smoothly the next morning. No issues at checkout. The shuttle van arrived about 15 minutes late and was too small to fit all the groups heading to the airport at the same time, so they had to retrieve a larger van, which took another 5-10 min. We all barely fit but the ride to the airport is short and we still arrived with plenty of time. In the future, I'd prefer to avoid Belize City altogether and come in just in time for a departure flight, but I was subject to the one direct flight per day, so maybe that's not possible. For $197 (USD, including tax), the Best Western has a far higher image of itself than my family and I suspect most people who stay there. It felt safe, which is what we paid for in the long run. As I said, the hotel is FINE, if you find yourself in my same situation, I can recommend it...just manage your expectations.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for the review. Very comprehensive of your stay. Our rooms are spacious and have all the amenities of a Best Western. We have presently upgraded all our sheets to triple sheeting. I am sure that the bites on your leg did not come from any bud in the rooms as this is something we do not have. We have notice this issue with returning guest who receive sand fly bites. These are small bugs that are around coastal zones in Belize and you do not notice the bites until the following day. You can apply hydrocortisone or calamine lotion directly to the bites to help them heal and reduce itching. Oatmeal baths and aloe vera can also soothe itching. We thank you for the review and please don't hesitate to contact me on your return. My e-mail is gm@belizebiltmore.com. Best Regards Ted Tejada GM

We stayed here our last 2 nights before flying back home. There aren't many hotel chains (nor are there luxury hotels) to choose from in the city that's close to the airport and this was one of 3 of the higher rated places that was recommended online and by others we asked in Belize. Our first night we were given a room downstairs by the pool and near an ice maker. The room smelled of mosquito spray (I think). What made our night difficult was having the ice maker dump ice every hour of the night or so it seemed. My wife and I woke up constantly. The staff were very accommodating, however, and gave us an upstairs room the following morning. What a difference! We had high ceilings, no smell whatsoever, and there was a bathtub. What impressed me the most about the hotel was the restaurant. Everything was good. I really enjoyed their pork chops. Breakfast was good too. I had the french toast. My wife shared pancakes with our boys.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for the feedback. Greatly appreciate the comment on the ice machine. we will definitely find a solution to this problem. We are happy that you enjoyed the Biltmore Bistro. We hope that you visit us once again. Best Regards Ted Tejada GM

The pool was a bit unclean because of all the people in it. You're better off leaving and eating somewhere else. The drinks are weak and the restaurant is too expensive. The staff there is extremely happy and helpful.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review. During the summer we run a program for two weeks for kids in the neighborhood who would like help in learning to swim. It is greatly appreciate it by the community and the kids who learn during these two weeks how to swim. We apologize for the inconvenience caused to you and to our other guests. The classes finished on August 4th. We thank you for staying with us and hope to see you back in the near future. Have a great day. Best Regards Ted Tejada GM

Hotel is very clean , in a good location . Staff inconsistent with breakfast prices . Some staff friendly & helpful others didn't seem to care . Limited choice on menu I was given at night . Comfortable bed newly decorated room .

Ted T, Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for the feedback. Greatly appreciate it. We are adding more items to the dinner menu and will be publishing our new menu by next week. Hope to see you again soon. Ted Tejada GM

Three of us found ourselves in Belize City and hungry after many places close after lunch, so we ventured into the restaurant at the Best Western. We were too late for the buffet which closes at 2:30. But we did have the Serre soup which was excellent. It is a fish soup in coconut milk. We tried to eat outside but there is construction right now and very noisy so we came back in. But the garden would be a lovely spot once the work is done. Service could have been a little more attentive. It was several minutes after we were seated before anyone approached us with menus. The menu did offer a nice selection of appetizers and sandwiches, and main courses. The dining room is noisy, so difficult to have a conversation . It would benefit from some form of sound dampening.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the feedback. At the moment we are enlarging the Pool bar so that we can provide a much better needed service. The construction of the new bar will be done around end of August. Yes the garden is beautiful for dinning and the pool will be very nice once the project is done. I will address the issue you identified with the service and the Restaurant and I apologize for this. Thank you for visiting us and hope to see you once again. Best Regards Ted Tejada.

The hotel may be called a Best Western but it has got to be one of the nicest Best Westerns in their chain. Yes it is out of the way but it is near the airport, it is also closer to the countryside if you are using this hotel as a base location for business or to explore the country (e.g. cave tubing, the zoo, ATM). The hotel is set out in a 'U' shape with the central courtyard filled with lovely plants, tropical birds, lizards, the pool and bar. You can eat at the outdoor bar also. Pizzas are good and large. The rooms are basic but mine was clean. The souvenir/hotel shop is very good. Good selection of items at reasonable prices. Note though if you specifically want to buy local rum, the Traveller's Distillery is near by so go there.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the feedback. We greatly appreciate it. Presently we are working on expanding our pool bar for the comfort of our guests. The gym has been recently upgraded with new machines. We are adding a spa to the hotel by the end of this week. We hope to see you back in Belize and definitely you are very welcome at our hotel. Best Regards Ted Tejada GM

Allegedly one of the best hotels in Belize. It's a dump. Rooms are torn up, bathroom was disgusting, and they decided to have a birthday party in the boardroom next to our room...until 11pm. Super helpful with two young kids and an early flight out. Best part of this hotel was the shuttle driver to the airport...should have been for $25.

An OK place to stay near the airport, if one ignores various drawbacks. Not good value for money. Hotel does not provide airport shuttle service but does provide a taxi, which was expensive. Look around for a better deal among hotels,. Almost forgot to say that there is no elevator, as the staff told us cheerfully. So, we are in Belize and should not expect such strange amenities? So why the American prices on room and food and taxi?

Overall it was a good hotel. Pool was nice but a bit on the small size. Rooms were comfortable, but the tap water is not safe to drink or brush with; 1 bottle of filtered water is provided per day and there is also filtered water in the lobby. For a Best Western it would expected the running water to be filtered. Food is more costly than expected for that part of the world, but the dinner meals were large enough to share (i.e., pizza) so that helped with the costs. For the price in Belize city this is properly the best hotel pick.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review. We are happy that you enjoyed your time at the hotel. Please note that our tap water is from the city and it is drinkable water. We provide two bottles of purified water to all our guests as drinking water. Our city water is chlorinated but we still take precautious with all our guests. Once again thank you for letting us know about your stay and hoping to see you back in the near future. Best Regards Ted Tejada GM

Pleasant and helpful staff, when we had a problem they were attentive and available. The rooms were clean and the beds comfortable. The hotel is located close to the airport. The restaurant service was good and the food was decent , although the delivery was a little slow because of unexpected large turnout of guests.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review. We are very sorry that your flight was delayed. We are happy that you enjoyed your stay with us. We hope that you visit Belize once again and hoping to see you at our hotel on your next visit. Best Regards Ted Tejada GM

Its Belize City not a resort on the Cayes so the high cost of the rooms reflects the fact that there are really only three hotels worthy of consideration in the entire city in my opinion.Basically you would only stay here the night before flying out of the International airport. The A/C in the room stunk of mold and that is unexcusable. It takes minutes to maintain the A/C to prevent theguests from breathing moldy damp air. When you are paying about a hundred dollars more than the room should cost you expect it to a tleast be clean. The one redeaming item of our one day visit was that a large group of police officers were there and the lunch buffet we were allowed to join in on was excellent. Come on management get the rooms cleaned up!

Very nice experience; as usual. Been there 4 times this year already and refuse to stay anywhere else. Good food, clean rooms and what a pool!! Staff is very friendly and eager to help you with anything. A++++

This best western had nice rooms and an even nicer pool. The staff weren't that friendly and it seems like they do not really want to talk to you. They did give us a wifi code for our stay though and that was nice because cell reception can be iffy here. You're not by the beach at all so enjoy the pool! The dinner they gave us were little portions that were flavor less and not filling at all. However, breakfast was a buffet and was very tasteful. When showering make sure you move the shower head so the water hits against the wall because the water kept leaking out of our tub and nearly flooded our bathroom. The beds are really comfortable so you can come here and relax after a long day exploring belize!

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the survey. Presently we are installing internet hubs in each room. This project will be finished by end of July and solve all wireless issues in the room. Thank you for sharing with us and we continue to train our staff to deliver excellent customer service. Best Regards Ted Tejada GM

My family and I spent several days in Belize City and the southern districts. The days we stayed at BW was very enjoyable. Each staff member in we encountered had a smile and a beautiful depositions. We enjoyed our stay and intend to return in the future and stay at BW. I have /will share our wonderful experience so others will visit and stay at BW

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Great to hear you. Lovely that you enjoyed your stay with us. We hope to see you soon once again. Best Regards Ted Tejada GM

We stayed here for 2 days before going to San Pedro Town. It is a very relaxing place. The grounds are beautiful. The rooms are clean and well sized. The desk agents were nice and helpful. The food is good, but is priced high for the quality. There is nothing around the hotel to do, which worked well for us, but may be a sticking point for others. Across the street is a Lebanese Restaurant and down a little further is a grocery store. We came to relax before hitting the island, and this is what we got. I would stay here again, and recommend it if you are looking for a relaxing place to stay out of hustle of the busy city. As to customer service: I called to cancel my booking because we were going to be a few people short of our reservation. I was told it was too late to cancel. However, the customer service in the states did everything they could to help. They even had the hotel email me to offer assistance the next day. Because of this, we decided to stay instead of going directly to the island, and I am very glad we did.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, We thank you for the providing us feedback. It is nice to hear that you enjoyed your stay with us and we look forward in seeing you back with us. Have a great day. Best Regards Ted Tejada GM

We stayed for one night and it's about 20 minutes from the airport. We got a cab for half the price of the hotel shuttle (25 usd as opposed to 50) and had to wait about an hour for our room as we came in early. The hotel was good about providing early check-in (2 hrs prior) and stored our large bag for us. I would STRONGLY suggest you not get a room adjacent to the street (rm 142?-149). Move as far back to the hotel as you can as there's excessive road noise w motorcycles etc. also, near room 149 there is a water pump that will go off every few seconds and it will probably annoy you if you are a light sleeper. Also we were unable to use our toilet and had to go to lobby as we didn't realize the problem till after 9pm and nobody could fix it. So this was not optimal but the hotel went above and beyond w customer service. Manager called me a few minutes after I complained to front desk about overall experience. They provided a comp breakfast and shuttle service to airport. The room was clean, pool was nice, and the staff was very helpful. I would try this hotel again but I would not be anywhere near the street or water pump.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for your review. Very useful information. We just completed rooms 146 to 149. We had not received any complaints on these rooms and assumed that everything was good on these new rooms. We will be looking on these issues right away. I was informed of the toilet issue and yes since these are new rooms this particular toilet had and issue. I am very happy that our managers took immediate action on these issues and that they were resolved satisfactorily. Thank you once again for letting us know and please let us know on your return. See you soon. Ted Tejada GM

The hotel is nice and clean but not near that you can walk to except for the really good Lebanese restaurant across the street. The hotel provides a shuttle that goes into the center of town but the schedule was not very convenient. The best thing about the hotel is the fact that across the street you can eat really good Lebanese food. Wi-Fi coverage is very good but the maximum download speed is limited by the internet service provider in Belize. This is not the hotel's fault.

Our room was very spacious with upgraded appointments and the floors were sparkling marble, as was the vanity in the bathroom. Very favourable first impression. The dining/bar areas were immaculate, drinks very reasonable and the seafood entrees were superb. I tried their "rainbow snapper with grouper". I have not previously heard of a "rainbow snapper" and theirs with the perfectly matched sauce were divine. I really could not say I have ever stayed at a Best Western that was in the same class!

Our last night in Belize was at the BW Biltmore Plaza. Check in staff not so friendly and helpful. But the ladies working the bar by the pool that day/evening were amazing! Diane and Trish, such funny awesome ladies! The pool and gardens were so nice. The bedrooms were clean and spacious, and the beds were comfortable. The bathroom was a little outdated and no hot water. The lunch we had there was good and all the drinks were reasonably priced! A quick taxi ride from the water taxi dock to here, 5US dollars a person(3 of us). A 15 minute ride from the hotel to the airport, 25US dollars.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the comment and we are happy that you had an awesome stay with us. Let us know when is your next visit. Have a wonderful day. Best Regards Ted Tejada GM

The staff was very friendly and very helpful! The first room I stayed in the bathroom was dated and a little scary. I was moved to another room and it was great... This bathroom looked remodeled and I was quite happy! The pool was warm but that should be expected in the Belize heat! The poolside bar was always busy and I really enjoyed the drinks! Room service was okay., I think the serving plate covers should actually cover the plate and maybe the food would have maintained its warmth. Very nice place to stay, the only reason I didn't give it a 5 is because of early morning wake up from housekeeping...grrr!

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the reviews and the for the helpful tips. I will look into the plate cover and the housekeeping time of going to a room. Once again thank you and very help information. Hope to see you again. Best Regards Ted Tejada GM

Stayed here 28-Mar'17, as it is a very convenient jumping off spot for Island Expeditions departures out to Lighthouse & Half-Moon Caye (55 miles offshore). Room was spacious enough for 4 people, 2nd floor, everything operational in room. Quiet. Pool, supplied pool towels, & attached bar - nice touch in the heat of the day.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review. Greatly appreciate it. Please let us when is your next visit to Belize and let us be your host once again. Best Regards Ted Tejada GM

We where here last April just for a night. We were heading back from Cancun to Guatemala and always stay at the Biltmore Plaza in Belize City. We where here like 4 to 5 years ago and we saw the hotel dated, so it was a nice surprise to see how the hotel was remodeled. The manager and staff was very helpful and professional. The manager even asked the kitchen to still serve us even though it was past 10 o'clock. I notice that the hotel restaurant was also remodeled and looked great. We ordered Hawaiian pizza and it was great with lots of toppings. Some other members ordered different types of pizza and all were really good. The rooms where big, clean and all where remodeled. They had a mini fridge, coffee maker, microwave and even complementary bottled water. The Bathroom was big also with the sink outside and tub and toilet on the inside, so I could get ready while my husband took a shower. The bed was very confortable that I wished we could have spent another night here. I did not go to the morning buffet but some people in my family did and said it was very good. There is also a small store with basic necessities and where you could find some souvenirs. There is a pool and outdoor area but we did not use it since we only stayed one night.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you very much for the review. We embarked on a remodeling plan 3 years ago and it is paying dividends. We have remodeled the lobby, restaurant, gym, conference room and 50% of the rooms. We will be remodeling the Pool bar very soon and we are so excited. Please stop by on your way to Cancun next year and see the new improvements. See you soon. Best Regards Ted Tejada GM

Stayed here for 5 nights because of a conference. No sound insulation; I could hear the TV shows from next door room (lucky that was all!). Rooms near the pool susceptible to bar noise and the usual splattering of drunk, loud Americans that want to tell the world how great they are. Beds are incredibly uncomfortable. Floor is very slippery when wet (I fell!). Wifi was lousy in my room (13x). Would not stay here again; pity, because the staff are nice, and the food is quite good.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review provide to us. Can you please write to me providing me your name and the room you stayed in. My e-mail is gm@belizebiltmore.com I would love to look into the issues you are pointing out. We thank you in advance and look forward in hearing from you. Best Regards Ted Tejada GM

Room had dirty floors, stained bathroom mat, dirty towel, and dusty coffee maker. Their was also loud construction on our floor and the hot water wasn't working. The restaurant and staff however were outstanding.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for the review. Please note that all the floors of the rooms are being upgraded. We have done 50% of the hotel and are working on the next 50%. Concerning the stained bathroom mat and dirty towel, please note that all our linen is new. We apologize for any inconvenience that we might have caused you. Best Regards Ted Tejada GM

I stayed here for a week on a business trip so my review will be focused on business travelers. First, if you will be spending anytime at all working in this hotel, then you had better bring your own internet connection. 80% of the time I couldn't get any connection and the rest of the time I was getting maybe 100kb up/down. Needless to say this place is awful for a business trip. The room itself is fine, as most beach hotel do the room was entirely tiles making it easy to clean up sand. The only problem I have with this is getting out of the shower and stepping into the sink area my foot slipped and if I hadn't had ninja level reflexes and caught the door frame I would have busted my head open. I read reviews prior to staying that said the AC kept going off, this is just a simple button on the remote for auto off. Set it to 13 hours and you should be all set. Even when the temp was 85F outside my room was freezing. Other than the tile floors being slick some other observations: Bed: Fine, I slept well. Desk: Small but adequate with power available Chairs: fine Iron/Board: In Room Water Temp and Power: Fine Toilet: Takes forever to start flushing, you have to press the button (or hold handle I forget what kind) for at least 15 seconds before the water starts going down. Desk Clerks: Very friendly and competent Restaurant (Dinner only): Awful, sat for 20+ minutes with no acknowledgment and finally had to stand up walk over to a server and point to my table. Ordered a burger and a beer, it took 25+ minutes to get my beer and then another 15 to get my burger. When the burger came, even though I had said meat and cheese only it had some kind of mustardy sauce on it that was barely edible. The patties were what Eddie Murphy called "Welfare Burgers", they had green peppers and onions mixed in with some spices. Edible, but not something I would ever order again. I would highly recommend the Sahara Grill for dinner across the street, or if you must eat at the hotel use room service which arrived promptly in 30 minutes the 3 times I used it. The pepperoni pizza was not bad. Every day they gave you 2 small bottles of water for free and 1 coffee. The coffee pot is designed to take these small little pods and they give you these giant bags of coffee. You have to push and fold it to get it in the holder and then it sprays all over the place when making it. I moved the pot to the sink area to make it easier to clean up.

Ted T, General Manager at Best Western Belize Biltmore Plaza, responded to this review
Dear Guest, Thank you for your review. It is very helpful with the items identified. Please note that we provide a bath mat in each room so that you can dry your feet prior to getting out of the bathroom. if your feet are wet that tile becomes a bit slippery. The AC needs to be set it 24 hrs mode which I will have the maintenance department check for each room. I am very sorry about the burger as we get great reviews on these. Thank you for letting us know and we will look into this immediately. Thank you for letting us know on the internet. We are adding more speed to the hotel and also hardwiring each room with a devise in the room. This is solving 99% of the issues we encounter in the hotel with the previous system we have. We apologize and hoping to be the best hotel in town shortly. Best Regards Ted Tejada GM

Great rooms, very comfortable and quiet. The pool and poolside bar area are a welcome sight after tours and sightseeing. Great for kids or even just hanging by the pool. Staff was extremely friendly. We stayed the last day in country and were pleasantly surprised at the quality of the hotel. We spent a week in 3 different hotels ranging from average to amazing and the Biltmore was the perfect place to end our trip. Would definitely stay again. Close to the airport, especially if you have a rental car. Only downside was the breakfast buffet was quite expensive and a bit underwhelming.

Ted T, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, Thank you for the review. We love that you enjoyed your stay with us. We provide one of the best breakfast in the city. We hope to see you again. Best Regards Ted Tejada GM

I decided to go dutch for my birthday buffet breakfast at the the Biltmore Restaurant.We did not make reservation but the friendly staff accommodated us by quickly setting up a table to accommodate my guests. The room was clean, lighting was clear and bright for a breakfast setting. The food was nicely set up and properly label. Our table was set up by the window overlooking the garden and pool area. The staff was very kind and friendly. The waiters took our drink orders and we got our delicious breakfast which comprised of local and international cuisine. The waiters knew I was there to celebrate my birthday so after we ate our breakfast they came out with 2 slices of desserts for my sister and I since we were both celebrating birthday in the same month.They all sang for us and we sat down as long as we wanted to chit-chat and laugh to our hearts content. I would definately go back to have breakfast there. If you are visiting Belize stop in at the Biltmore Restaurant where you would be treated to a sumptuous Belizean breakfast and Belizean hospitality.

Ted T, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, Happy Birthday once again from our hotel. We are thrilled to have had you for your birthday. We hope to see you in our facility in the near future. Enjoy your week and thank you for your review. Best Regards Ted Tejada GM

The room I have no complaints about, clean, ac & ceiling fan worked well, in room frig, microwave & coffee maker. Reasonably modern furnishing given it's an older hotel. Tiles in shower stall need replacing. Evening meal was a complete disaster. Waitress took 30 minutes to bring water & take drink orders. We were a table of 6. 30 minutes later several drinks were served but not mine. I politely reminded the waitress. Rather than getting my drink she turned to a group that had just sat down & took their orders & headed to the kitchen. 15 minutes later still no drink so I went to the bar, only about 30' away, got & paid for my drink. 30 minutes later several of the ordered entrees & appetizers arrived at the same time to our table, then I was told what I had ordered was not available. I then ordered wings which she said would be quick & they were, complete with a side of creamy coleslaw which was 'hot'. I don't mean room temperature or slightly warm. I didn't have any desire to get sick at the end of a wonderful vacation so I left the coleslaw & ate the wings. Then we sat & waited & waited. No sign of desert. I gave up, went to the front desk where the manager said my meal would be no charge.

Ted T, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, Thank you for relating your very unpleasant experience in our dinning room. This is not how we treat our clients and I am very sorry for your experience. I will be addressing it with our Food and Beverage manager Mr. Patrick Rodriguez so that we can find solutions. Once again thank you for letting us know and hoping that you give us another opportunity to serve you better. Please reach to me for your next visit and let me be your host for lunch or dinner. Thanks Ted Tejada GM

The Best Western Belize Biltmore is okay, just okay. I would recommend it a place to stay one night upon your arrival into the country - then start your adventure and move on. The rooms are clean and bug free, The beds were comfortable. But there is nothing unique or special about the rooms. The pool is nice, but there are not enough lounge chairs for the size of the facility. The restaurant is below average and the service is not very good. Waited about 30 minutes for a cup of coffee after asking 3 people, including the manager. I don't blame the employees, I just don't think they've never been trained in proper customer service - and it definitely shows. We stayed one night and then headed out to Half Moon Key. So, like I said, the hotel is okay, and tolerable for one evening.

Ted T, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, Thank you for your review. I am sorry for your mediocre service you received from us. This is not what we stand for. Please note we take each comment serious and we have added additional seating in the restaurant. Our clienteles have grown significantly these last months and needed to add more seating in the pool area. Thank you for letting us know. Concerning the service we are working on it and providing training on a monthly basis. We hope that you give us another opportunity to serve you better. Best Regards Ted Tejada GM

I was impressed with the new renovations at the restaurant and pool area. I believe linen has been updated too. I really liked the lunch buffet, decor, new furniture and service. All girls are very nice and attentive. Food was good. Room looks old. There was a leak in the bathroom and walls are cracking. Bed sheets had stains and holes. Cleanliness could be better. Overall is a good hotel for the value. I most liked the staff.

Ted T, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, Thank you for your feedback. We are happy that enjoyed our hotel. Tomorrow we will be opening the new gym for the benefit of our guests. During the next 4 months all the Lenin of the hotel will also be upgraded to triple sheeting. Sorry about the issue in the restroom and we have addressed it as well. We are looking forward for your return. Best Regards Ted Tejada GM.

We used the Best Western as a stopover after our week from Ambergris Caye before flying back home the next day. The hotel was a $20US taxi drive from the Ferry Port and a &25 taxi drive to the airport for two people. The hotel is about 6 miles from the airport . Our room was sparkling clean and well appointed with a refrigerator and safe. Yes, the bathtub could stand upgrading but it was also very clean. The pool was wonderful with towels provided. We had a lovely lunch across the street at Sahara's . Overall it is a wonderful place to stay if you need a stopover before or after a flight.

Room and pool were ok, bathroom could have used some upgrading and tv was small and reception poor. 10 " cheese and pepperoni pizza for $24 US was little over the top, especially because I ordered a 16" Supreme. Recommend eating at Sahara Grill restaurant directly across the street.

It is nice seeing the same friendly faces behind the desk each time I stay for a few days.Michele, Marcia, Maria. Always smiling and welcoming. Nice to see the finshed renovations to the courtyard. This trip I caught a bacterial infection while in Guatemala and eating some local food. I was in very bad shape. The desk referred me to the hotel's Doctor, Dr. Aguero. I was in bad shape. She drove me to the blood lab and prescribed Antibiotics and 4 days later I was well enough to get on a plane back to the States. The housekeeper was so kind to check on me twice a day and make sure I had water to stay hydrated. This is not her job, but shows the type of employees at The Best Western Biltmore Plaza. It is miserable being sick alone in a foreign country but the Biltmore made it the best it could be. Plus,a great variety of cable channels made passing the time and healing go by a little quicker. Not your usual TripAdvisor review, but important.

Little did I know that this would be such a great hotel. New renovations (I'm told) mean the central courtyard and dining area are welcoming and very nicely decorated. My room (2nd floor, towards back of hotel) was a true sanctuary. Extremely comfortable and had a great feel to it. Staff were all super friendly. Jorge - the shuttle driver - was a great help.

We left a horrible hotel down the street from the Best Western Biltmore (The Red Hut) and felt like we'd landed in Paradise when we stepped into the Best Western. It was clean, cool, the rooms were large and very clean, and the pool and deck area were wonderful! There's outdoor dining near the pool and the grounds are lovely. This was a much needed retreat and we recharged our batteries and even had a relaxing massage. The food was good and the service was excellent. We would definitely stay here again.

Although our initial room had a strong odour, we were quickly offered another. The facilities are not high quality but compared to most dwellings around are luxurious. The room was a good size, the beds were very comfortable, but there was inadequate lighting. Servicing of room was variable over the five days, sometimes not as clean, sometimes not all towels were replaced, but overall adequate. Our A/C developed a rattle but was promptly fixed when reported. Breakfast at USD15 was reasonable quality, plenty of choices, varied daily but the best part was the chef on hand to cook your eggs; scrambled, pan fried or omelette. Your own transport is definitely an advantage as the place is not close to the centre but there is a good supermarket/deli nearby. The best feature of the hotel is the staff, friendly and super helpful.

It is not a bad hotel and it's not super awesome either. It's average and serves it's purpose for being close to the airport and having access to Belize City if you are between destinations. The room was clean and breakfast was decent. That's what I expect in a hotel that's a transition between point A & B. The staff is very friendly and the lady at the gift shop is lovely to talk with. No complaints at all. 4 really real, the rating is more like a 3 1/2. It's your average local Caribbean hotel and it served it's purpose for my needs. I would stay here again as a pass through.

My company hosted a business launch and small seminar at the Biltmore. All the staff were very accommodating and professional, but even more so friendly and hospitable. It was extremely easy to come in and feel relaxed while carrying out my activities. The food was well prepared and had good variety, I should have made better use of the pool. Recommendations: - Air fresheners in the rooms - Improved wifi especially as persons are often on business

We traveled to Belize for a conference that was hosted in the Best Western. The rooms are clean with good beds and in the process of being updated. The staff was friendly and the food in the restaurant was good. All I all a safe bet in Belize City.

I stayed at the Best Western Belize Biltmore Plaza Hotel during my recent visit to Belize. The hotel is ideally located about 15 minutes from the airport. The members of staff at the front desk and also the restaurant were very polite and resourceful. They went beyond the call of duty to ensure that I was okay. Housekeeping was excellent, as my room was well taken care of on a daily basis. Complimentary water was also placed in the room on a daily basis. My stay at this hotel was very enjoyable.

I was assured before arrival that the hotel had reliable internet. I came to visit family, and had business to take care of as well during my stay. The internet worked the first day I arrived fairly well (not so fast, but it did work). After this it was only accessible while seated in the lobby. Part of my stay was over a weekend, and the office help there could care less about getting the internet up and running for the back part of the hotel. VERY frustrating & costly also!! The rooms were very poorly cleaned each day I was there. I think the floor was not swept the entire time I was there. VERY dirty! And most days the fresh towels were still wet when they were replaced. The had to be hung out to not sour. Now for the positives. Good location on the main road. The staff in the bar & restaurant area were very friendly and helpful. I enjoyed my time there at the bar by the pool very much. The food in the restaurant was pretty decent. Breakfast buffet was very good & well worth the money. I might stay here on my next visit, but it definitely needs some work first!!

After you pass the threshold and enter the lobby of this hotel, suddenly you are no longer in Belize City. This hotel has a certain charm of old and yet it is modern, the pool bar is excellent, the dining facility is tops with a glorious menu assortment no matter what time of day. And the rooms are all tastefully decorated and very comfortable, whether spending a night before a flight or a much longer respite while sightseeing,

Second business trip to Belize and second stay at the Biltmore. The staff makes you feel like family and goes above and beyond to make you feel at home. Teresa and Samantha were always there to greet me with a smile and laughs after long days of work. Front desk staff is top notch and management is extremely attentive and caring. Can't wait to come back and see my Belize family again.

My husband and I came to Belize for a few days on vacation. The hotel is located 15 minutes away from the airport which was great. Upon checking in, we were greeted by the front desk staff who was very friendly and courteous and had a bubbly personality throughout the check-in process. Our room was quite cozy. We stayed in one of their premier rooms on the second floor. Most of our nights we ate at the hotel's restaurant. The ambiance was quite relaxing and the waitress who attended to us was friendly and made sure all our needs were taken care of. The food was excellent; The stuffed chicken is a must try. Our overall stay was quite pleasant and we intend to stay here again upon our next visit. I recommend this place to anyone travelling to Belize.

The Best Western Biltmore Plaza, located just outside Belize City on the way to the international airport, offers a good night's sleep at a reasonable (but not cheap) price. Although we had advance reservations our rooms were not yet available when we arrived, so we went to dinner first. When we returned, all was well.

Great stay!!! I checked in and out 3 times(travelled to other parts of the county)on my vacation with no hassles. Rooms were ready and clean. Staff was friendly and extremely helpful. our second check-in was a couple hours before Hurricane Earl hit and they were very well prepared. I am definitely staying at Biltmore when I return to Belize. I highly recommended this hotel.

If you looking a place just for rest, this is the place. No amenities around and quiet in the night. Have good wifi service . Employees are dedicated to their customers. Parking is small. The restaurant.....mmmm not bad but expensive considerate the ambient and food for the price. Have an area near to the pool for activities (pretty nice) ideal for weddings and special occasions with large groups. The rooms are clean and well organized , except for the tv (too small) and the bathroom does not goes with the rest of the room, needs a restoration but works fine, and the water is NOT DRINKABLE . For a few days away from the jungle is good.

The hotel is actually quite nice. The restaurant and pool are quite cool additions. Air conditioning is awesome. I showed up after the hurricane so the wifi and the ice machine were out which sucked. It took 3 hours to get our safe unlocked so we could store our passports too. The biggest complaints is the phone call scam. Due to the hurricane all the scheduled trips were cancelled so I made a lot of local calls in Belize to find out what was open. I ended up with a 70 American dollar phone bill after 3 days because they charged every phone call as long distance and every phone call that just rang 4 times (even if it didn't contact anyone) was charged 3 - 4 belizian dollars. I was in shock. Totally should have been warned.

The location was close to the airport and we picked it as we had an early morning flight the next day. The bathrooms did not look very clean. There were rusty fixtures. Despite using a lot of insect repellent we woke up covered in bug bites.

In my travels to return home to Placencia, Belize I found myself stranded in Belize City do to flight cancelations because of a fast approaching hurricane "Earl" I found my way to the Best Western Biltmore in hopes of getting a room to ride the storm out. The staff there were very professional and the accommodations were excellent! This staff stayed during the storm to help ensure everyone possible was taken care of to the best of their abilities! A huge "Thank You" goes out to the GM Ted Tejada and his front desk staff, Yvette and Maria and others not mentioned for their dedication in ensuring a comfortable stay in less than ideal weather conditions! I would recommend this hotel to anyone traveling through Belize City and their dinning room served up really excellent food even after the storm had passed and we were on generators only! This is a first class crew with first class amenities! Thanks again for an outstanding experience!!

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, We are so grateful that we were not terrible affected by Earl. We are indebted to our staff for an outstanding job during the hurricane. We are happy to report that all our staff and guest were safe during the hurricane. Please let us know when you are coming back to Belize and we would be happy to assist. Have a great day. Best Regards Ted Tejada GM

Pros: the hotel is close to the airport, clean, and has a decent pool. There is a Lebanese restaurant across the street that was quite good. Cons: sadly the food was bland and overpriced (we order nachos which are practically fool proof but the chips were stale and meat not tasty), the pool bar played loud music/karaoke for a nearly empty bar, the restaurant was very bright and fluorescent (no ambience) and the bathroom was dated and dingy. If it is your last night and you have an early flight or you arrive late and don't have time to go to the Cayes, this is a fine place to pass through. If you are staying for more than a night, it wouldn't be a satisfactory visit to a country that has some amazing places to stay out of the city.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Juliet, Thank you for the feedback. We are extremely sorry for the poor quality of the nachos you received. Juliet, I have addressed the issue with the Chef and Food and Beverage manager. The quality of all the items in the kitchen is being revised and rectified. Once again thank you for the opportunity to serve you and hope that you give us another chance. Best Regards Ted Tejada GM

Don't expect to get checked into your room early. We didn't get our room until about 5pm after a two hour wait. The rooms are comfortable. We did wake up in the middle of the night to discover our room was flooded. Never could figure out why. Thankfully they had one room available and we made the move. The swimming pool is nice.

We booked into the Biltmore after a horrible experience at Casa Dena. The staff at the Biltmore were very professional, service oriented and addressed any concerns we had immediately and professionally. Would certainly stay here again.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Mr. Lindo, Thank you for the feedback. Greatly appreciate it. We are happy that you enjoyed your stay with us. Mr. Lindo, I recommend you our serre for your next visit. It is one of the best. Best Regards, Ted Tejada GM

I had a night to kill before I met my partner and this was the best place that I could have stayed. As soon as I got to the bar, Sammy and the bar crew along with the Belikin folks (there for an employee party) were super warm and welcoming. The pool/ bar is great and the breakfast is awesome as well. The City isn't a great attraction but if you are going to stay there on your journey, I heartily recommend the Best Western. The drivers were also incredibly kind and accommodating. Happy travels!!

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Elizabeth, Thank you very much for your review. We greatly appreciate it. We are happy that you enjoyed your stay with us. Our drivers are very knowledgeable of the area and always willing to help. Hope to see you again soon. Best Regards Ted Tejada GM

Our room was very nice and clean and stayed at a pretty comfortable temperature. The beds were the most comfortable that we slept in our entire time in Belize. The bathroom was a little bit more rough looking, but it still looked clean. The staff was helpful and got us a cab to the airport the next morning. However, we thought there was a free shuttle based off of their website and were disappointed when we found out it cost $25 US to get to the airport. The restaurant in the hotel is overpriced especially for the quality and the taste of the food so if you have a way to safely get around Belize City I would recommend finding another place to dine.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, Thank you for the review. Please note that we do have a shuttle to the airport or anywhere in Belize City. It does has a cost depending on the distance from the hotel. Our guest enjoy the facility and use it very frequently. I am sorry that you did not enjoy your food with us. Our chef is working on a new menu and we should be launching it shortly. Let us know when is your next visit to Belize. Thanks Ted Tejada GM

The room was clean and large, the a/c worked wonderfully, and it's within walking distance of a grocery store. The man that ran many of their taxis (unfortunately I can't remember his name, but I think it may have started with a 'J') was incredibly helpful and had great prices. Finally -- I managed to leave my iPad in the sheets on accident. When I called back a week later, it was there--and they graciously sent the taxi driver to the airport with it. Thank you Sharifa (I think that's the name left on the lost and found note) for your care in finding it and turning it in! Truly great staff and a great hotel.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Andrea, Thank you very much for the review. Greatly appreciate it. We have very honest, dedicated and hardworking staff. Our staff was happy to return your ipad. Jorge is one of our drivers and is very dedicated to his work. Once again thank you and looking forward to see you once again. Best Regards Ted Tejada GM

Check in was easy and fast, front desk was friendly. Rooms was comfortable and clean. The beds were comfortable had a great rest. They serve buffet breakfast and lunch and had many options and different options daily... must try their stew veggies served on breakfast.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Linda, Thank you for your review. We greatly appreciate it. We are happy that you enjoyed your stay with us. Hope to see you soon once again. Ted Tejada GM

The proximity to the Belize Airport is good. The room was a nice size and there is a restaurant on premise. The food is nothing exciting but it is fine for a stop over before a flight. The gym is clean and has a few different options for a workout. The staff is very helpful and friendly. The hotel has a shuttle which is convenient. My only concern was the bathroom had mold in the shower. the rest of the room was very clean and spacious. The bathroom needs to be gutted. the grounds are manicured with a pool.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, Thank you for the feedback. We are happy that your stay with us was a pleasant one. We have looked at the report of mildew in your room and we have solved it. Once again thank you for bringing it to our attention. Hope to see you once again at our hotel. Best Regards Ted Tejada GM

The room was lovely, cool and spacious, bathroom area looked like it had seen better days, grouting missing, shower head needing a descale but the room was clean and the bed very comfortable. Food slightly over priced for what you get, would be better to eat out. Evening staff helpful and friendly, day staff blunt and unsympathetic to issues. Maintenance work was happening and they turned off the water and electric for safety but didn't tell anyone nor was the day staff helpful when I complained. No signs had been put up to let us know and the water & electric was off for over 20 hrs yet still no compensation or apologies. If you are intending on staying in Belize go to another hotel

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Helen, Thank you for your feedback. We apologize for the inconvenience we caused you during your stay. We were changing major electrical panels at the hotel and this caused an issue with the electricity and the water. The project was completed in two days and all the electricity and water are functioning good. Once again sorry for the inconvenience during your stay. Best Regards Ted Tejada GM

The accommodations were very nice, very clean, and comfortable. The staff were all helpful and courteous. Our only complaint is that the Wi-Fi was weak and somewhat slow in the rooms. The restaurant was very nice with great service. A buffet was offered for breakfast,which was complementary, and lunch. There was a nice variety of foods and the food was tasty.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Bill, Thank you very much for your feedback. We are happy that you enjoyed your stay with us. We will looking at the causes of the slow internet during your stay. Once again thank you and looking forward to seeing you once again. Best Regards Ted Tejada GM

We were very tired and hot when we arrived . It was a super place to stay . The hotel was super clean updated and the food was fine . The staff were efficient and kept us informed about our travel. I would reccomend this hotel if you need a place outside of downtown Belize City .

I came here for a family birthday celebration and my first visit to Belize. From the check in to check out our time here was great, Mariela was able to easily combine my reservation and made it seamless.. I absolutely loved the service we received from Kimberly in the dinning room. She was beyond exceptional. Kimberly's customer service made our stay even that more delightful. Our room was clean and spacious. The grounds are beautiful. Unfortunately I did get a chance to get in the pool but it looked very well kept. The reason I didn't give 5 stars is because during our family birthday party the servers looked so angry. Not one of them were smiling. I felt like I was imposing on them when asking for something at the buffet. Other than than I would definitely come back and recommend it to my other family members.

I came here for a solo adventure and I found this booking through TripAdvisor. I would say it was decent but not my first choice for future options. Employees: The employees of the hotel were very friendly and helpful. Having a great staff makes an amazing difference. Transportation: They had a shuttle service that basically would take me anywhere I wanted in Belize. The staff even arranged for me my shuttle to and from the airport. I do believe some of the prices I received for transportation was a little outrageous though. Amenities: The pool was nice and there was a green area in the back. I didn't get a chance to make it to the workout room to give a review on that but there is one. There is a restaurant and bar on site as well. The restaurant didn't have the best food and there were little flies flying all over it. Hotel Room: There were gaps in the doors which bugs could get through. There was cable in the room which was good for watching tv. The wifi didn't work well in the hotel room. The lighting was poor but the air conditioning was good. There was a refrigerator in the room (not all rooms have one) but it didn't work. There were a few little flies in my room. The maid also was slow on cleaning the rooms. I went on an all day tour and sat by the pool. I came back to the room to get into the shower just to see the maid just then cleaning my room. I was so frustrated with that as I all I wanted was to take a shower and lay down.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, Thank you very much for your review. We really appreciate your feedback. Our staff prides in serving our guest and it is humbling to be recognized. Please stop by our gym on your next visit. It is one of the best in the city and I am sure that you will love it. We will definitely work in seeing why the internet did not work well in your room as we have not gotten complaints on it. Once again thank you and looking forward to seeing you once again. Ted Tejada GM

I am here for business. This is my first night in the hotel and I have received some indication of customer service. Front desk confirmed availability of standard amenities such as room service. During dinner away from my family, I work and I Skype with the heart of my heart. Restaurant is changing menus. None are available in the rooms. No one cares. The only solution offered is to come to the restaurant. And $40 for a 10" pizza? Who pays that? This hotel claims four stars. On its best day it is only a 3.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, Thank you for the review. Really apologize for not having the room service menu in the rooms. At the moment we are printing and these menus should be in the rooms in by next week. Thank you for letting us know. Once again thank and our humble apology for the inconvenience. Best Regards Ted Tejada GM

The Pros: Location to airport is convenient. The pool area and gardens are clean and well kept. The staff is pretty friendly (not as friendly as we've experienced in other parts of Belize but nice enough.) They arrange a shuttle to the water taxis for Caye adventures and shuttles to the airport. Rooms were clean and served their purpose to have a place to sleep for the night. The AC and Wifi worked well! The Cons: Rooms seemed to be a bit outdated. Our room door had a gap at the top allowing for warm air to enter the room. The food at the onsite restaurant was average at best. Music in the pool area was a bit loud and required us to move beach chairs to get away from it :) Overall it served it purpose as a place to stay before catching an early flight but I definitely wouldn't make this hotel a place to stay for multiple days in a row. My experience with Best Western in other countries has been exceptional. This one just didn't quite live up to the standards set forth by the others.

Not your typical Best Western, in that its designed to be a resort, but its more like a compound with a bar, pool and a restaurant. With that being said, it will foot the bill for having a decent place to use as a base to explore Belize. The rooms were clean, and the grounds were in great shape, but it still felt like a beach hotel as opposed to a resort hotel. Its a little on the expensive side for food and drink, but that's typical of any American hotel in a Caribbean country.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Hi Tony, Thank you very much for the feedback. Greatly appreciate it. We are extremely happy that you enjoyed your stay with us. Please let us know when you are visiting us again. See you soon. Best Regards Ted Tejada GM

The service and food were good, perhaps a little over priced. Service from the food and other staff was pleasantly friendly and efficient. The Site and even the room service guide discusses wired Internet capability which is no longer available. The WiFi access was useless. A password was provided, implying secure access. I found no way to use it. One of the active WiFi channels was labeled BW-secure. When asked why the password did not work there we were told the PW only applied to the BW public site, there was no way to use the PW with the site. The system was of such low capacity it was useless most of the time, taking serveral minutes to respond to simple logons. Because the policy concerning Internet access seems to be take what we offer, it should be all you need. We will not be staying there again.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Douglas Thank you for the feedback. We are very sorry that you encountered internet issues. We have asked our provider to come and run some tests as we did not have any complain on this. Once again sorry for the inconvenience caused. Thanks Ted Tejada GM

I cannot believe the noise in this place! I'm wide awake, laying in bed, listening to blasting ridiculous music from somewhere out front if this hotel!!! I'm absolutely beat and there's no way I'm gonna sleep tonight! I guess Friday night is the party night, I wish I was someplace else! We're here again tomorrow night with an early flight on Sunday so I'm asking the front desk for a different room for tomorrow night or I'm outta here...! Ps the music they're playing sucks! I'm so mad!!!!!

Overall good hotel, rooms clean and large. Nice layout of rooms with friendly staff. Continental breakfast choice was good with hot and cold selection. Close to hotel also so good location when travelling

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Lisa, Thank you for the feedback. Greatly appreciated. We are happy that you enjoyed your stay with us. Our staff continue to value our guest and enjoy serving them. Please note we do provide shuttle services all over Belize for an additional cost as well. See you on your return. Thanks Ted Tejada GM

Positives: Overall the food was excellent, the staff overall very helpful and friendly and the room was comfortable and clean. Negatives: Follow through is poor. Our safe wasn't working, the staff came and left "have to get a part" and never returned for our entire weeks stay. Asked for a refrigerator for our room (they were in the other team member's rooms) staff said of course, and never showed up. The overall management for a big group was really average. I feel that they are unable to manage large groups of people. Service for breakfast was so slow and poor. In the middle of our week, they figured out it was best to serve our group outside and placed the poor omelette lady in the open with two burners, rather than stuck by the kitchen door all the way in the back, in the dark and sweating??!! At the end of our stay another enormous group of 150 missionaries came and the service for breakfast plummeted....I think they are over reaching and their service and planning is unable to keep up. WIFI IN ROOMS ARE NON EXISTENT AND THE PASSWORDS CHANGE ALMOST DAILY???

Great Food, drinks, and rooms very clean, and comfortable. Quiet, and very peaceful. All staff very friendly and extremely accommodating. Shuttle service excellent - friendly driver, and a very clean shuttle bus.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Mr. Donald, Thank you very much for your feedback. Donald you need to visit us back. We have just open our new restaurant and I am sure that you will love it. Let us know when you will be visiting again. Best Regards Ted Tejada GM

We stayed at the Biltmore as part of a large student group. We arrived especially early on our check-in day and the staff went above and beyond to get our very tired group into rooms ASAP. The rooms are clean and big. The A/C worked great. The beds are incredibly comfortable! The grounds are very well maintained, and the pool was clean. The fitness center was impressive with everything you could want for a great workout. If I ever get back to Belize City- I would definitely stay here again.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, Thank you for the feedback. We are delighted to know that you enjoyed your stay with us. Our Gym has just been expanded and it offers great equipment for all our guests. See you soon. Ted. GM

Had bugs in the room, overpriced. Was not happy with the room at all. Killed upwards of 20 bugs in just the 12 hours in the room. Would not recommend at all. Stayed elsewhere another night for 1/3the cost and it was MUCH cleaner.

We stayed there the night before an early morning flight back to the US. Hotel was nice. The pool was relaxing and the giftshop has lots of necessities and souvenirs for sale. The Wi-Fi was a little spotty in the evening, but generally good. Our room had a microwave but no refrigerator.

I figure this is my 5th or 6th visit. I have stopped counting. Friendly staff, very clean rooms. Nice to see the gym has been upgraded. Only complaints were power went out a few times during trip. Mostly for a few minutes, one time for a few hours. I disagree that it is overpriced. It is quite fair as they are always improving the property. This trip they also turned some wasted space into a dining deck and cleared up space to walk to the ground level rooms. Only complaint was room was a bit moldy. A/C need to be cleaned to solve that. I wish my bed in Florida was as comfortable.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear David, Thank you for choosing the Best Western Belize Biltmore Plaza as your home in Belize. We are honoured to be your host. David, we definitely are upgrading all the amenities for our guests. This month we are redoing our Victorian Restaurant to be one of the best in Belize for all our guests. The gym has just been redone and we are happy to have the best gym in Belize. David, sorry the issue with the electricity. We were doing a complete upgrade of our electrical panels and that is the reason some days we had no electricity for some minutes. that has also been upgraded. David, please let us know when is your next visit and I would love to have breakfast with you. Thanks Ted Tejada GM

The accommodations were very clean and organized. The hotel was undergoing many improvements. Room amenities were very welcomed for the length of my stay. The staff were very friendly and extremely helpful, especially with my short notice bookings. The food was very good at the restaurant and there were a couple of other places to eat within a short walk/drive. I will be staying here again later in the year.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Hi Norman, Thank you for sending us your feedback. We have been doing many upgrades to our beautiful hotel for the benefit and comfort for our guest. We just expanded our restaurant to a beautiful outdoor piece. This allows our guest to have breakfast in the outdoors with the sounds of many Birds. Once again thank you and hope to see you soon. Best Regards Ted Tejada GM

You dont realize you are only a few miles from the city where there are much cheaper rooms and just as nice. The food mediocre but the staff was friendly If you want quality for your money go to tge Raddison same price 3 restaurants and on the ocean

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Laney, Thank you for your feedback. Sorry that we did not meet your expectations. Please send me an e-mail to gm@belizebiltmore.com with how we could have made your stay with us a more enjoyable one. Best Regards Ted Tejada GM

Staff were friendly and helpful. Hotel wasn't cheap but there wasn't much choice near the airport. Food at the hotel was expensive and almost nowhere else in the area to eat. The pool area was nice but ridiculously crowded. My family of 4 barely had any room to sit. Room was basic and clean. Glad we only spent one night here.

the price of the room wasn't horrible, however the price of the food was. the service was good. people were nice. especially at the front desk. the air conditioning didn't work in my room which lead to a lack of sleep, but I was only there for one night, so I powered through it. I just wasn't impressed. it wouldn't have been so bad if the food was cheaper and the air worked in my room. next time we are in belize we wont be staying there.

We stayed here at the end of an Island Expeditions trip to Lighthouse Reef. The room was really nice, lots of space, the air conditioning worked. The pool bar is a great place to relax -- we didn't feel like going into the city to a restaurant, so ordered pizza and nachos at the bar, and they were great. (One of us was a vegetarian, and vegetarian pizza wasn't on the menu, but they were happy to make it, and it was really good.) The restaurant was nice for breakfast. Didn't try the TV or Internet -- I was on vacation! The staff were friendly and helpful.

Loved this hotel for various reasons - pool, poolside service, restaurant, service at desk and in restaurant. The only issue we experienced that was negative was internet didn't work in our room, so we had to go outside to use internet if needed.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Hi Andria, Thank you for the feedback greatly appreciate it. It nice to hear that you enjoyed your stay with us. Please let us know when your next visit will be and we can assist you with your reservation. Thanks Ted Tejada GM

A good place to come back to after busy working days.... Pool was relaxing and room very well maintained and comfortable. Dining room offered great service and good food. Staff always friendly and made sure we were being looked after. Would come back...

The room was very clean and it had working air conditioning. The pool was very inviting. The staff was great. I needed to send a post card. They were out of stamps. I paid for a stamp, took my card and sent it when they got the sample. They helped my husband with phone calls back to the USA. If we had a questions, they had a helpful answer. I also liked the location. Within 5 minutes you can walk to a local variety store (food, appliances, clothes) with an ATM that had no fee.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Cheryl, Thank you very much for your survey. Greatly appreciated. Cheryl, sorry about the stamps and I will check with the gift shop to see that they have stamps every day. Cheryl, we are happy that you enjoyed your stay with us. We hope to see you soon. Best Regards GM

We was only able to stay there 2 nights but everything was great the wait staff in the restaurant was very good and the front desk staff was ready to help. The driver was the best would say there again.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Mr. Packer, Thank you for the feedback. We greatly appreciate it. We hope to see you soon once again. Best Regards Ted Tejada GM

My wife and I stayed here a week while exploring the countryside, pyramids and rivers. We had a great time, till I pulled an ill-advised stunt. I stashed my drivers license, a credit card and my AAA card in the room, then forgot about it. Upon our return to San Diego I noticed I'd misplaced them. 3 days later it hit me, and I remembered where I stashed them. I contacted Maria Bonilla at the hotel and she tasked a cleaning lady to check my hiding spot, and voila, there they were. Maria sent them to me via express mail. I didn't need to cancel my card nor get a new drivers license. Maria was awesome, I'm in her debt. Thank you Maria.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Hi Chad, It was an honour to have you as our guest. Thank you for choosing the Biltmore Hotel during your visit to Belize. We look forward to welcome you back to our country. Maria is very happy that you go all your pertinence and that you did not have to cancel anything. Best Regards Ted Tejada GM

This place is a hot mess! The lobby and restaurant areas smelled like a sewer. The rooms had another type of unpleasant odor. The bed linens were questionable and I was afraid to sit in the chair because it looked dirty. The door frame into the room was cracked and didn't close very well. Customer service was delightful. No matter what problem we were having, they responded with a smile and an apology. We did not eat on the property but it is a 15 minute walk to the Celebrity which is an excellent place to eat. TV cable did not work. Internet did not work. Breakfast was bulk food and concentrated juices. Airport transport is not free. Taxi is available for the same price. This hotel is very overpriced. I would recommend the Best Western which does not have a water view but you won't miss it.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, Thank you for your review. Greatly appreciate your feedback. Sorry to hear about the inconveniences you had during your stay with us. I am happy to hear that all your concerns were addressed immediately and cordially. Please note that the tv concern was addressed that same day and we are happy you had brought it up to our attention. Our Internet is working fine as well. Please note we do provide shuttle and taxi service at the hotel for a cost. This is a new service we added to the hotel and our guest like having the direct access of the shuttle right from the hotel. Best Regards Ted Tejada GM

If you want any food services do not expect it at the Biltmore. The staff seemed confused on how to serve a timely order, kitchen staff need a lesson in how to turn out good and quick food. The servers are untrained and have no process to manage simple orders. Orders sit on the counter, and take far to long coming out of the kitchen. Mr Ted the Manager of the property seems oblivious to how to accept guest feedback and use it to improve. They have received many complaints by your companies and guests, maybe some one should show him how to use TA. Best place to find a meal is NOT the Biltmore. Do not waste time waiting for slow service and poor quality. Thanks

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Warren, Thank you for your feedback. Mr. Warren, sorry to hear about the poor experience you had at our hotel. We do take all these feedback serious and are addressing all of them. We are presently putting in place a system which will be able address concern about time with plates ordered in the kitchen. Our chef is also presently training abroad and should be returning to Belize on May 7th to implement new changes in the kitchen. Mr. Warren, your feedback has not go unheard and we are working in addressing every single one of them. I do apologize if you feel we did not addressed during your stay. Thanks Ted Tejada

We showed up at the hotel for one night to catch our early (430 am wake up) flight out of Belize City. The front desk service was very polite, but gave us a room that was already occupied, but the manager made up for that by upgrading our room to a king bed. Service around the pool was a joke, asked two different people for pool towels before just getting towels from our room, when ordering a simple drink the bar tender acted like she never heard of a rum and coke. To make our stay more memorable, the court yard of this hotel apparently doubles as a night club on Friday nights, complete with DJ, loud music, and even louder patrons, especially at 11pm. I have sent an email to Best Western to inquire about some sort of refund since we paided $125 US for a bad night sleep. Room and hotel were clean, comfortable, and secure. But service and noise level and location were very poor. I would not recommend this hotel to anyone on a weekend, but would be ok during the week.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Hi Dennis, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have discussed the issue with our food and beverage manager and he is looking into the situation at the pool. We apologize and hope that you give us another opportunity. Thanks Ted Tejada GM

Needed a place outside of the city and this fit our location requirements nicely. Staff is very friendly. Hotel itself is very outdated, but it appears they are doing renovations to the rooms. Ours was freshly painted, though bathroom still needed work. Overall okay for a quick one night stay.

This place is clean and adequate but too far away for walking to anything of interest. Definitely need a car. I've stayed here, but only when I couldn't get in to the Ft. George or Colonial House or Mopan

First, I will say that our room smelled like sewage the entire stay. We were in room 140 so avoid this room at all cost. We requested a room change but were told that they had no more rooms. A housekeeper came by and sprayed some Lysol but that was it. Maybe due to our bathroom window being by the dumpster? Very weak water pressure. The hotel is also under construction with the addition of an outdoor pavilion area. It would have been nice to get a heads up before hearing the hammer every morning. Otherwise, great pool area with very comfortable beds. Great Wi-fi service & TV. I could stream Netflix on i Pad by pool. Not a bad place to stay. Maybe we just got a bad apple.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Hi Justin, I would like to take this opportunity to thank you for the survey. Thank you for letting us know on room 140. The maintenance, housekeeing manager and myself have inspected the room and we are working on an immediate solution to this room. I am happy that you enjoyed the rest of the hotel and yes the restaurant is being expanded and will be done by the end of this week. Thanks Ted Tejada GM

As a local, I find Biltmore to be too pricey. Though I've never had the opportunity to actually stay there, I have attended quite a number of seminars, weddings parties and other social functions there. Based on my experience, I gathered that it is a really good place for those kinds of things. I've also gotten the chance to taste a varity of their cuisines and from the ones I've tasted I have to admit that the taste fluctuates; sometimes very delicious, sometimes just okay and sometimes outright terrible. Nevertheless I find the pool area and bar quite enjoyable. The pool area is very beautiful which makes it easy to relax and bask in the ambiance. While at the bar they play a variety of music and have some rich cocktails and drinks for you to sip and enjoy. My favorite is the Piña Colada. All in all, I wouldn't say that the place is exceptional but I would be lying if I said it was horrible. My best advice would be to come and try it for yourself. Oh, and whenever you go to the restaurant ask for Anthony Sanchez the waiter. After a short time with him you'll forget you ever had an issue with the Biltmore.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Jacqueline, Thank you very much for your review. We are happy that you enjoyed your stay with us. Sorry about the food issue that you experience during your stay. I have discussed the matter with our chef and food and beverage manager and surely will be working extra hard to make sure that we maintain that great constant that all our guests deserve. Jacqueline, we hope that you visit us in the near future and continue to enjoy our hotel. Best Regards Ted Tejada GM

The service we received was exceptional. Check in, pool, and restaurant service was outstanding. Special thanks to Anthony at the restaurant who was so personable and so committed to ensuring we had a wonderful experience. Take good care of him, you are very lucky to have someone so dedicated to ensuring your guests are treated with respect and grace.

Although all the staff we encountered were friendly and professional, Anthony our waiter stood out. He was friendly and thorough and a pleasure to talk to. The food was excellent with a lot to choose from for the Breakfast buffet. If I'm lucky enough to return to Belize again I would no doubt stay at the Belize Biltmore Plaza.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Mr. Thomas, Thank you for the survey. Greatly appreciate it. I am sure that Anthony will be over joy to see that his Name was mention on your comment. Anthony is an exemplary employee and we are working with him to train the rest of our staff. Once again thank you and hope to see you soon at the hotel. Best Regards Ted Tejada GM

At check in of 30 people from a bus that they knew was coming - one person to check in everyone. After a 15 minutes more help arrived. When we got to our room it was occupied. We were given another room but an hour later some came to move into our room so evidently they were still having trouble figuring out which rooms were occupied. No internet anywhere in hotel and TV was to fuzzy to watch, staff said had been out for most of the day. Went to the restaurant for a snack which took 1 hour and was awful. The next morning our bus load of people had to leave at 5:30am so the hotel said they would make us sandwiches. Boy were we unpleasantly surprised to find a couple cold chicken wings, noodle salad, banana and mystery bread. No utensil for eating this awful "breakfast". The redeeming item was a comfortable bed.

TedTejada1, General Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, I take this opportunity to apologize for the experience you had at our hotel. We are sorry and I have look into the situation and addressed it with the managers in charged. Please note that steps have been taken so that it does not happen again. Concerning the internet we have check the system and we would really like to get your room number since we did not have any complaints at the desk about faulty internet. Please assist us with this by sending us your room number to: gm@belizebiltmore.com and let us see if there is something wrong in this room with internet signal. Once again thank you for bringing these things to our attention and hope that you give us another opportunity to serve you right. Best Regards Ted Tejada GM

Very handy on the Northern Hwy since we had business to do close by (trip to Benny's; Brodies; and Martinez A/C). Also close to Budget for return of rental car who provided free transport to the San Pedro Water Taxi terminal. Ground floor room near swimming pool was clean and upscale..great King bed with good A/C, Fridge & Microwave. A breakfast Buffet was available @ $30bz, however ordering off the menu was cheaper and quite good other than an inattentive staff (forgot my orange juice). Public computers were available in the business center which enabled me to catch up on Emails after a week on the road. Definitely would stay again.

The options in Belize City are limited. This is situated away from the city center but had a nice pool and lounge area, although I didn't really have a chance to enjoy that. I had a room close to the Pool area with virtually no wifi service. I had to go outside closer to the pool just to get emails. There was no way I could have done any work on the wifi with my current room. Basic room looked older but had been slightly renovated.

We stayed twice. The first time everything was perfect. Great pool, delicious food, good wifi. But the second time they gave us a room in second floor and there the wifi didn't work that good. But i would recommend this hotel.

This hotel is 'nice' regarding facilities e.g. good basic rooms, great pool and lounge area. Staff could have been a bit friendlier at the pool area however basically okay. The biggest concern comes with the overpriced resturant and the fact that a shuttle serive to the airport is fact a taxi service that is ridiculously prices. We paid $55 US for a 5 min. ride to the airport (an additional cost for passingers over limite of 2). Very dissappointing given I booked with this hotle due to their proximity to the airport and that a shuttle (assumed to be reasonably priced) was to be avaiable.

I don't know what to expect in Belize City, but this was good enough! We stayed 2 nights, one night on either side of an Island Expeditions trip. Both rooms were dark and musty, but that's likely a factor of the tropical location. The rooms are very basic, but we were happy to have air conditioning and plenty of TV options, as both nights were travel recovery visits! The food was decent; I thought expensive - but again, I have nothing to compare it to. The service at the restaurant was great. There is not much to walk to from this hotel, but if you're just looking for a basic place to stay while hooking into excursions, it's fine and not a $25USD cab ride to/from the airport.

Our check in process was very smooth even though they were fully booked. Our room #130 did not have a refrigerator and it took us a while to discover the air conditioner was mounted over the wall leading to the sink and bathroom. Once we turned it on, it quickly cooled the room and we had a comfortable night's sleep. The complimentary breakfast was very good. The water in the rooms is not to be drunk, but they did provide two complimentary bottles of water. The hotel location is close to the International airport. It supposedly costs about $25 US via taxi so a rental car may be more adviseable.

After a week in the jungle, it was nice to find all the amenities, a bar, air conditioning, hot showers, free soap and shampoo, free internet, porters for our bags, but the restaurant is disappointing with blah food and slow service. Nonetheless, the lady at Reception was truly astounding in her efforts to reach the airlines to confirm our reservations, and the souvenir shop was nicely stocked with typical local crafts. But beware of the bugs: mosquitoes in the dining room and around the pool. We came home with dozens of pustulent bites from a one-night stay.

Clean, friendly, beautiful. We have never been to Belize and the reviews for accommodations in Belize City led us to believe that it wouldn't be very nice. We were pleasantly surprised by this beautiful hotel!

I would not stay here again. This hotel was nasty. My tub was disgusting my bed had a lot of dust on the back board. There were a lot of dead mosquitos by the lamp near the bed. My room was full of mosquitos. I was at the jungles for 4 day and didn't even get bit by any mosquitos. I get to the hotel room and got bit 8 times in 1 day. The only reason why I'm giving this a 3 star is because I complained about the music being to loud by the pool area and they turned it down for me. Reason being is that I had to catch a early flight home (6:00 a.m)

We booked this hotel for our last night in Belize, so we could easily catch our flight the next day. We arrived at 11:00 am and were told that we should be able to get our room in a few hours, even though check in time is 3:00pm. This never happened. Eventually, after some intense conversations with the guy at the front desk, we got our room at 3:00. They should not have promised what they couldn't deliver - this was extremely frustrating. The room was large, with two double beds, flat screen tv. Very much what you would get in the States. The central courtyard was great with a very nice pool, a bar, lots of different areas to sit or lie in. Nice giftshop. Computers available in the lobby, and okay wifi. The restaurant seemed expensive - we ate at the good Lebanese restaurant across the street. There is a supermarket a 5 - 10 minute walk away, which has pretty much anything, and very cheap take-out. We were there on a Saturday, and there was a big dance party sponsored by a beer company in the courtyard. The music stopped at 10:00pm. Airport transport: We took a cab from the bus terminal in Belize City to the hotel for $10 USD. The driver said that a trip to the actual airport was always (from anywhere, including the hotel) $25 USD. He said he would give us a $5 USD discount, so we arranged for him to take us from the hotel to the airport the next day, so we got ir for $20 USD.

I just returned from another week long stay at the Biltmore. We were a large group (15 people) and were volunteering nearby. We were pleasantly surprised by the nice upgrades made to the rooms since our stay last year and the wifi was slightly better as well. Check-in was quick and most of our rooms were ready though it was before noon. The package deal the hotel offered for large groups cannot be beat, with a hot/cold breakfast and dinner included in our rate! Hot showers and comfy beds...What more can we ask for? Everyone we encountered was super friendly and went out of their way to make sure we were happy. We will certainly be back next year! Thank you, from the LIU group

We recently stayed here for several nights before and after a trip out to Glover's Reef. It's conveniently located. We found the rooms to be comfortable and the atmosphere to be relaxing. The pool and garden area is really nice. We loved the staff. They were friendly and helpful; especially in the restaurant and pool bar. The breakfast buffet provided quite a variety of good food at a reasonable price. We also worked with the lovely woman in the gift shop to book a tour to Laminae. We would definitely stay here again and recommend it to our friends.

This is a motel style place, with small, dark rooms on two levels gathered around a pleasant swimming pool and central courtyard. The reception staff were friendly, but the waiting staff varied between glum and positively unhelpful. No one helps you with your bags. The restaurant is dismal, a canteen style layout, brightly lit, with no atmosphere at all and strangely disengaged staff. Although there is supposed to be a bar, it doesn't operate and you must take drinks at the pool, which can be hot and is besieged by insects after dusk. Indeed, the resort is awash with insects, in the dismal restaurant and in the bedrooms. Cleanliness is just about acceptable, but the shower is hopeless, a weak stream of intermittently hot and cold water. Wifi is hopeless. On the positive side, the bed is large and comfortable, we had the best and freshest fish of our five week, six country trip when we took a fish and chips lunch by the pool, and the hotel provides a shuttle bus to anywhere in town that you want to go, and back, at your convenience, for a set fee of $7.50 each way for two people. We went to a great Indian restaurant ten minutes drive away. The hotel is out of town on the way to the airport, and this is its biggest selling point. But we noted that the air crews all stayed at the Raddison in town, and this is certainly what we would do next time, as Belize city is not congested, rather than stay in this depressing throwback to 1970s soviet standards of service.

Was lucky enough to stay there during a workshop. Would I stay there again? Sure! Once it is covered by the company sure! I could never afford it myself but, what a place! The rooms are beautiful, beds are perhaps the most comfortable I have ever slept on, and any place that has coffee in the room gets a thumbs up from me. The buffet lunches were delicious, staff very friendly and helpful. Having a pool, always having someone at the front desk and being open at all hours also helps. So yea, if you can afford it and want a bit of luxury, stop on by.

Our group stayed at the Best Western Biltmore while on a Rotary project in Belize City. We were charmed by the friendly staff, and the lovely centre court and pool areas. The rooms were clean and spacious, and while there were a few issues with water pressure and electricity (during an electrical storm), there was clearly a concerted attempt by the team there to make us feel comfortable, and welcome. I suggest extending the hours of the poolside bar, as this is a great draw for visitors from cooler climates. Also suggest that more tables be added to the courtyard area, as this always seemed to be popular place to be. Thanks for a great stay!!

We stayed at B&B near the Best Western and our host suggested dinner at the best western. It was superb. Fresh grilled shrimp served with delicious mashed potatoes and crispy steamed veggies. We were so surprised and delight. It's the best freshest meal we've had so far in Belize.

We were only here for one night before heading home.The staff was very friendly and helpful. Room was clean and updated. The pool area was very nice and we had a couple of really good meals in the restaurant. Good experience, would recommend and stay there again.

Stayed here last April. My room was clean and comfortable. I enjoyed the garden bar and restaurant. Location not the best for most travelers unless you have a car, it's on the outskirts of BC, not near any tourist services. It was convenient for me but I was traveling north with a group and got picked up at the hotel.

Our family stayed one night at Best Western before travelling to San Pedro. The hotel staff was very friendly and helpful. The hotel is very good for Caribbean standards. The pool area is great as is the outside bar. Check out is 1 pm which allowed us to take a morning tour of Mayan ruins at Altun Ha. Rooms were very clean and somewhat dated but it is a reasonable priced hotel.

I've stayed at this hotel twice, thinking giving it a second chance would be a good idea. I was very wrong. The first visit was obnoxiously loud, slow food service, and a very dark room. The toilet did not work at all and someone came to fix it without actually fixing it. We got rashes after swimming in the pool. The hotel is a way out of the city but has a nice souvenir shop and is close to the hotel. The second visit was quieter, but the room was disgusting. It reeked of mold and was super dark. We got offered another room and when the door was opened we found out someone else was actually staying in that room. The guy helping us kept disappearing to help other guests, leaving us waiting outside with no room. In the end we got an upgraded room which also reeked of mold. The wifi did not work at all in this room and we were directed to the lobby computers to check into our flights. One of those computers did not work either. None of the rooms we were offered had functioning toilets.

First off, I want to say that physically this is a reasonably nice hotel. It's well maintained, definitely a bright spot in that particular part of Belize City (mainly industrial/commercial and the other hotels down the road look downright scary). If it only had reasonably average service then it would easily get 3 out of 5 stars from me. It's the unacceptably bad service and practices of the hotel that lose it for them. More on that later. I also want to say the rooms are nice, really good air conditioning. Common areas are nice. Nice pool area with lot's of vegetation. Lot's of geckos to keep the insects to a minimum (I didn't see any insects in my room, nor geckos threatening to enter). WiFi is a bit inconsistent in the rooms, but useable, while being great in the courtyard/pool area. Okay now we get to the service. There's a general attitude of "I don't want to help you, but okay if I must" throughout most of their bar/wait staff (one sole exception: Kimberly). There are also several practices that I find unacceptable/weird. When we got to the hotel on the first evening, a Friday, rooms were ready but ours didn't have anything but hand towels. Had to go down to the lobby to get towels because the phone in the room is just a regular phone without any instructions as to what to dial to get the front desk. My group we congregated at the pool bar, which was a reasonably happening place as I usually find at tropical resorts. They were serving margaritas half off or something, but I stuck to mostly drinking Belikins (more on that later). One oddity was that the pool bar was unusually under-stooled. We're talking a bar that's at least 20 feet long, plus 5 small round bar tables and the entire place had only 12 stools. Several times people ventured in, saw that all stools were occupied, and then kept going. We ordered drinks, then also decided to get dinner/appetizers there too. The food was good... when it finally arrived. First round of appetizers took at least an hour. The bartender said that they were super busy in the restaurant (it didn't look full), but we didn't mind too much, as there were plenty of Belikins and warm weather (we just flew in from Canada). A late comer to our group ordered his food around the time we were finishing our meals. We still planned to spend all night there, until they closed down, so no worries. More than an hour passed and our friend still hadn't gotten his food. We ask the bartender about it and she goes in and checks. Comes back and says "they forgot". Eventually though our buddy got his food and again it was pretty good. Eventually we call it a night. The next day (a Saturday) we get in to the hotel, after a day of excursions, around 6ish and I go up to the pool bar and order a drink and the bartender is there cleaning up and tells me "we're closed." I couldn't believe this "what do you mean closed?" "We close five-tirty." "But yesterday..." "Only Friday we're open late. You can order drinks inside" This is the first strike against the hotel. It's absolutely UNACCEPTABLE that a pool bar closes before 11PM. This is the place where people want to be in the evening, where they want to order their drinks. They don't want to go into your dank little "Biltmore Lounge" for their drinks. It's nicer outside. Anyway, that evening I went into the Biltmore lounge, ordered me a Belikin draft and took it outside. Refilled my mug countless times. Our group we ended up ordering some delicious Pepper's Pizza and had it delivered out at the pool bar, which was at least lit, with the TV on, so we were content. The next night the unthinkable happened. Another UNACCEPTABLE: the hotel ran out of Belikin beer, both in bottles and on draft. For draft they were still offering Lighthouse, however apparently taking the glassware out of the Biltmore Lounge is a no-no and it was only served in small (roughly 250mL) plastic cups instead of the 330mL mugs I became accustomed to the night before (at the same price of 5BZ). Luckily we'd bought a few 6-packs at Brodie's earlier, so we just drank that and hung around the pool bar area and they didn't seem to mind. Another afternoon I was at the pool bar (before 5:30 closing) and asked for a Belikin and they told me that the only ones they had were still warm and offered me a Lighthouse (Lighthouse seems to be watered down Belikin). Again, UNACCEPTABLE. Now let me tell you about the restaurant service: it's also fairly inconsistent. Mornings there was one waitress (Kimberly) who was on the ball and actually did a reasonably good job. The others were pretty much useless. It'd be stupid little things like being served pancakes without syrup and you ask "can I get some syrup?" and the response is "syrup... okay..." and you'd be waiting 5 minutes while your pancakes get cold for her to bring out syrup. Another time we ordered dinner and it was served without cutlery. "Can I get some cutlery?" "Oh, cutlery, yes." 5 minutes pass... I go into the restaurant (we were eating just outside) and have to pick it up myself because I didn't want my food to get colder. One morning a person in our group literally asked for a re-fill on his coffee 4 times until the server finally came with the cannister (she had been back to the table numerous times for other things, just never had the coffee). Again, UNACCEPTABLE. All in all I don't want to scare anyone away from booking at this hotel. When it comes to Belize City there's really just the nice hotels on the water front and then there's this one. Anything else is sub-sub-one star. I think the nightly rate for this hotel is kind of outrageous, given its inadequacies and given it's a Best Western, but the rates seem in line with the rest of Belize, as the nicer hotels on the water front are a lot more expensive. I do hope that someone in the management of the hotel takes note and puts their staff through some kind of intensive training program, as well as realizing the missed potential of a properly operated pool bar. The hotel has a lot of potential if only they can get their service up to snuff.

My husband and I stayed here one night, passing through Belize city, on our way out to a southern caye. The staff was very friendly and helpful. There is no shuttle offered, but you can take a taxi from the airport for about $25. The room was quite comfy and clean. The grounds were much nicer then I expected of a Best Western, and nicely showcased the beautiful greenery of Belize. The pool was very nice, but not heated from what I could tell. We ate dinner in town ( about a $7 cab ride) at a delicious local restaurant on the water called Birds Isle... It was fantastic!!! Great hotel for your money!!

This hotel is in a perfect location when flying in and out of Belize City. They have a beautiful set-up with a nice pool and very clean rooms. I stayed here with a group of students for a night at the beginning of our trip and one at the end of the trip.

This hotel is located just outside the city limits and 7 miles from the airport. It was clean and comfortable but for whatever we paid $153 U.S. it could have been better. Pool closes at 8:00pm. Dining room was good but limited in selection.

This hotel is great for a night or two in Belize City. It has a very nice pool and lounge area with outside bar. Ate one meal (lunch) from the poolside menu, which was shrimp ceviche and chicken fajitas. Both were fine. Our room was clean and a nice air conditioned retreat from the hot Belizean sun. Staff were generally friendly and responsive. The only downside to our stay was that the wifi was flaky. At times it was pretty good and at others was frustratingly slow. Very inconsistent.

We should have realized when the front desk clerk seemed surprised that we were staying multiple nights. Overall the experience wasn't terrible, it just wasn't what we expected based on other reviews and their website. The bed was comfortable and the room was pretty clean, but after the first night we had to ask for our room to be cleaned- not once, but every day. The pool is much smaller than it looks in pictures, but it was clean and there were plenty of chairs to hang out- there is a bar right by the pool and another bar beside the restaurant that was ok. Its seems more like a local hang-out- they really love Karaoke. Where they really lack is in customer service. We had a great experience with the bar tender in the Victoria Bar, but everyone else we encountered were not pleasant. The outside bartenders were not friendly and tried to over charge us. The restaurant staff was horrible (the food wasn't great either, but hey- its a Best Western.) They have a cab driver who is always in the lobby- his name is Jorge. He was very nice and took us pretty much anywhere we wanted to go- including the zoo, which was much cheaper than paying a tour company to take you out there. Honestly, had we stayed for just one night on our way to another destination, this place would have been fine.

Stayed here the first night in Belize before flying to the next destination and again on the last night before flying back to the US. The first stay the room was pretty much bug free. The second stay the room had Gecko poo in the bathroom, which was likely because the screen on the window didn't fit, and anything could have gone through it. I watched as a cockroach run under the main door through the half inch gap into the room - which fortunately I was able to smash with a shoe. The waitress the first stay was pleasant and happy, the food was fine, nothing special. The last night we stayed the waitress couldn't be bothered to get us water or answer any questions about the menu. The food was equally bland and the next morning the same waitress was just as bad as she was the night before except she took our credit card and never came back again. Breakfast items in the hotel restaurant is not bad, but dinner is mainly bad American food. There is a restaurant across the street that serves dinner. I didn't t find out about it until after we ate dinner, but I would try that option first.

Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, I would like to thank you for your feedback during your recent stay with us. I would also like to apologize for the experience you had with our waitress in the restaurant and your bugs you encounter in your room. We are looking into each one of these comments and assure you that measures are being take to rectify them. I hope you give us another opportunity to host you once again. Regards Maria

When in Belize City, there are really only two places to stay. From a convenience factor, The Best Western Biltmore Plaza is the place to stay. The rooms are clean. Staff is friendly. Food is quality. The daily bottled water is a nice touch. The pool is nice and nothing beats a hard day of work and coming back to the pool and relaxing with a drink. Very good gym for a Hotel too. The Biltmore is an Oasis in Belize City. I have stayed 4 times and am planning trip number 5 in 3 weeks. Only negative is the wifi strength

Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Hi David, Thank you for your review these are really appreciated, we are delighted to serve you. Please take note that we are recently working to improve our wireless connection and assure you that on your next visit this will not be a problem. Thank you once again and hope to see you soon. Best Regards Maria

When one chooses to visit Central America one may have a preconceived notion of what to expect. It might be that your expectations are high. You may be envisioning the Shangri La Hotel or the Ritz Carlton. On the other hand you may be thinking La Quinta or Red roof. So when visiting this location understand a few things. First, it is on the highway that leads from the airport to the City. Second, there is nothing around to walk to...I mean walk to easily. Third, it is gated....as most things are in the city. Finally, be aware that while it is everything i said in my title, it is not the Shangri La. BUT, it is not the Red roof. You will likely meet Yvette when you check in. She is very friendly and helpful. You will notice it is clean. Your check in will be quick. Take a main floor room....there is no elevator. The rooms are clean and the beds are cozy. The shower may or may not have hot water. There are no bath tubs. The bar is by the pool, with lots of seating around. All good. The restaurant service is great. The food is average but acceptable. This is a great pace to sleep over one or two nights on the way to somewhere else. It is likely the best place to stay in Belize City....which is about a 15 min cab ride away. Pricing varies so check Expedia regularly.

Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Guest, I am delighted to know that you enjoy your stay with us, thank you for your feedback and comments they are appreciated. Hope to see you soon Regards Maria

I've stayed at the Biltmore on several occasions as I worked in Belize during the winter from 2006 to 2012 and always enjoyed my time there. This year I had the pleasure of returning to Belize on vacation and had a very relaxing evening in January before continueing to San Pedro. The staff are always warm, friendly & professional, especially Miss Maria & Miss Yvette. I've eaten at the Restaurant many times and the food is always good, I especially enjoy the breakfast buffet. There is a nice pool area with a bar, plus an inside bar as well for relaxing with a cold beer or cocktail. I've heard some people had issues with wifi & hot water but I've never had issues with either during any of my visits. If I have ever had any small issues I've always talked to the front desk staff who have always been very helpful and made sure the problem was fixed. The hotel is not too far from the airport & is outside the main part of Belize City so it is safe & convenient. Great place to stay!

Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Hi Andrew It was a pleasure to accommodate you once again and we were delighted to see you after so long. Thank you for your feedback, I hope you come back to Belize in the near future. Best Regards, Maria

I was very pleased with my stay at this hotel. The staff was very helpful and accommodating. The shrimp dinner I had my first night was outstanding and very reasonably priced. I appreciated the complimentary tea and coffee in the room.

The title says it all. I stayed here for two days while in Belize on business. I expect three things at least from my hotel - reasonable bed (OK there), in room Internet (no useable signal in the room, marginally better if you sit in the lobby) and hot water (cold the first morning and just a little warmer the following day and cold by the end of my shower). On top of that club music kept me awake until 1:30 the second evening. Even the printer didn't work when I checked out and a final bill had to be produced from somewhere else. The staff was sympathetic, but made no concessions. The Radisson Fort George on the sea is a bit more expensive, but a far better choice and definitely worth the additional cost. As a Best Western Gold Elite member I would have expected better. But if you do stay here, do yourself a favour and forget about the hotel restaurant and go right across the road to the Sahara Grill. Great Lebanese food and one of the best restaurants in Belize; quite reasonable too, although not fancy at all.

We spent 5 days here, rooms very clean and staff very friendly special shout out to Angel and Dayan. Not thrilled with restaurant, but had Great Pizza...Shuttle drivers very accommodating would drop off and come back and pick you up. Took water taxi to Caye Caulker and best of all the Lamanai River ride to Mayan Temples....Cynthia

We stayed here in Feb 2016 enroute to and coming back from an Island Expeditions trip to Lighthouse Caye. Friendly staff, clean spacious rooms, nice courtyard pool/bar area for hanging out, half decent restaurant, on-site shuttle service, and reasonably priced...what's not to like?

We spent one night at the hotel. Cost was extremely high for the less than average room ($180.00 American Dollars.). The room was really OK but there was noise throughout the night. Walls were not well insulated. Our dinner at the hotel was passable but not good. Again, price seemed very high for the quality of food. Finally, the staff throughout the hotel seemed as though they were being disturbed whenever we required service including check in and out. I do not recommend this hotel.

We were in Belize for a week and this is the WORST food we had. We traveled most of the day, when we got to the hotel, which was recommended by our resort, we were starving. None of us could eat it. It was like an old TV dinner that had been reheated several times during the day. Money wasted. The service was horrible and the food was worse. I do not recommend this. The hotel itself was ok, clean, the bar closed early. I'll be back to Belize soon but will steer far away from this place

Room was on the balcony right next to men's and women's rest rooms and the doors banged all night long not to mention it was a gathering place for men and women from the Friday and Saturday night parties held in the Courtyard with loud music until the wee hours. Oh , and people trying to open our room door by mistake thinking it was the rest room I can only guess. Made complaint and can only hope it prevents others from the same problems.

Only had one night passing through on business. Pool area, pool bar, lounge and restaurant all provided excellent service and good menu, above average food. Very friendly staff. Beds/linens were good - room and bathroom very clean and well appointed, more than what we usually experience in Belize. A/C and fan, both quiet and efficient! Did not expect to be so pleased. Only negative was two attempts in dining room to get us to do an online review right there at the table - good marketing ploy, but a little annoying to be asked not just once, but twice to do while trying to decompress.

The front desk service was somewhat lacking. The room and bedding was damp. The room smelled of mold and mildew, as well as another smell we couldn't identify. The bathroom was about 10 years best its need for a remodel. The restaurant meals were good.

The appearance and condition of the hotel was clean and well maintained. The restaurant staff was attentive and friendly. Reception service was so-so. I had booked my trip through CheapTickets and had arrived a day late due to missing my connection flight. I arrived at the hotel tired and worn out. The manager at the time was handling my reservation and handed me paperwork to fill out. The last line of the reservation agreement read the following: "I will not entertain people in the room" (the verbage may not be specifically to that, but it caused me to be confused.) Now I had a Belizean friend drop me off and there was a section on the hotel paperwork regarding car information. I was going to place my friend's car info down (in case the car was towed), but the manager had said curtly and rudely, "The room is ONLY FOR (1) PERSON OCCUPANCY." O-KKK....I thought to myself. I stayed in room 103 which happened to be in front of the courtyard where there was a 60th wedding anniversary/80th birthday reception on a Friday night. The music was very loud. I was forced to stay up until 11 PM. Party was scheduled from 7 to 11. I highly recommend second floor towards the back of the hotel if you want peace and quiet during your stay. Hotel housekeeping was immaculate and clean. However, I bought some snack food from the market the day before I was to leave Belize. I had placed the tomato on the table close to the room door. At 3 AM, I heard this rustling and a "fffff...fffff...ffff." I turned and saw the silhouette of a mouse on my NIGHTSTAND next to MY BED!!!!!!!!!!!!!!!!!!!!! Unbelievable!!!! AAAAAAAAAHHHH! The mouse had jumped down and ran in some direction while I was scrambling to turn on the light. After surveying the room, I immediately placed my snacks in the refrigerator and had planned to throw them in the garbage in the morning. My tomato had managed to roll approximately 15 feet over to the sink/vanity counter top where it laid underneath. I looked closely and saw the small nibble marks. After further investigation, I noticed that there was an opening underneath the counter top, where I believe the mouse habited. The hotel should have either enclosed the whole counter or left it the sink pipes open and exposed. When I left the hotel, I did write my review of the hotel on their comment card and hopefully this matter has been attended to immediately.

My husband and I stayed here the night before our departure from Belize. Room was large and clean, and the bed was super comfy! While certainly not a five star resort, there's a nice pool, outdoor bar, and decent restaurant for a quick bite. A great place to crash on your way in or out of this beautiful country!

We stayed at this hotel at the beginning and end of a recent trip to Belize. Safe, quiet and comfortable. Very nice and helpful staff. Away from downtown Belize city. Nice pool area in the central cortyard, decent restaurant and convenient shop sells wide range of snacks and gifts. VERY wide range of TV channels. I would definitely stay here again.

Ask the hotel if there are any weddings or events taking place on the nights you stay there as the venue happens on the second floor very close to all the sleeping rooms on the first and second floor. The noisy music pumped out until 1:00 am. It sounded like a bar was right outside my room. I wrote a complaint and no one contacted me afterwards. The Radisson is the place to go instead. Radisson is definitely classy. The Biltmore is not built properly because the rental hall for weddings is in the same area as the rooms. It couldn't really believe what was happening at a hotel like the Best Western. we asked for pool towels and never received them. We asked for a cot because the room with the 2 double beds was not available. We never received the cot. We had 2 small children with us so they slept together on the pull out couch. There was no follow up with my complaint so take heed now and don't stay there. We have travelled quite a bit and been to many hotels. This was the worst service and I still cannot believe the noise of the music that one night.

Stayed here Christmas night at the start of my itinerary. The room I had on the second floor needs renovation, especially the bathroom. Sheets and pillows smelled musty. Two bottles of complimentary water are provided in the room. A sign over the sink says not to brush teeth with faucet water.

For what you pay to stay in this hotel none of the comforts from a north american best western were present. I will never use this hotel when coming back to Belize. Restaurant is terrible, and if your expecting a clean bathroom or shower your out of luck.

Hotel stay was good. Rooms were clean and service was OK. A lot of the Reviews here pan the restaurant and when we were there we noticed a variety of disappointed customers with their food (they had ordered burgers pasta etc). With that in mind, we just ordered local fare, Rice and Beans, which was delicious and extremely tasty. Play it safe and order Belizean food.

My family and I found the hotel to be clean and the staff friendly. I also wanted to give a sincere thank you to Jorge the hotel driver. He was very friendly and very accommodating taking my family to the dock to catch a water taxi. He was there on time to take us back to hotel. Thank you!

Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Hi Katie, Thank you for your comments, they are really appreciated. I am delighted that your stay with us was wonderful, I will be passing your comments to Jorge. Hope to see you and your family soon Thanks Maria

Stayed at the BW Biltmore at the beginning and end of our recent trip to Belize. Good value for the money. We found it to be in a safe area with clean rooms and most importantly good hot water in the shower...a must after being out in the bush! Service is on par with other tourist related business' in Belize, a little slow, but friendly. Marcela at the front desk was very helpful! Only negatives I have are the restaurant...food is average to poor especially for the prices and the wifi was very slow.

Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Hi Yyesiav, I would like to thank you for your feedback during your stay with us. I apologize for the slow service we provided in our restaurant, your comments have been forward to our Food and Beverage department and assure measures will be put in place to correct what we are not during right. Once again thank you and hope to accommodate you once again Best Regards Maria

service is lousy in restaurant,, especially for the over priced food. 3 people wanted coffee. 1 got a full cup, 1 got a half a cup and 1 got none. No refills, No Coffee in lobby. Attitude of our server was so awful. I understand that she may have been working New Years Eve. We did not celebrate the night before, but we do enjoy our coffee with breakfast. Internet? If you were lucky.

Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear Cynthia, Greetings from Belize I personally will like to take this opportunity to apologize for your experience in our restaurant, I could imagine your frustration on the service we had provided you and your guests. Thank you for your comments, they are really important to us. I hope you could give us another opportunity to accommodate you once again and amend everything we didn't do right. Warmest Regards, Maria

We have stayed at this hotel several time. We always feel welcome with the friendly staff. Safe location..with nice pool,bar and restaurant. Rooms clean and comfortable. Short cab ride to the airport.

Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Dear RJB, Greetings, It was a pleasure to host you during your recent visit to Belize. Thank you for taking the time to write about our hotel, it's really appreciated. Feel free to contact me whenever you in Belize again at guestservices@belizebiltmore.com. Best Regards Maria

This is a nice hotel, with a good pool and decent exercise room and restaurant. It is close to the airport, a few miles out of town. The facility is great and very accessible to points north and west. Service is mediocre, but pretty good for Belize standards.

Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
Hi Jacob, Thank you for your comment, I am Delighted to know that you enjoy your stay with us. Hope to be able to accommodate you soon in the near future. Best Regards Maria