Best Western Plus Hotel Siding 29 Lodge,  Banff

4.0/5  - based on 847 guest reviews.
453 Marten Street, T1L 1B3, Banff, Canada - See map
+1 403 762 5575 +1 403 762 8866

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 847 traveler reviews
See more comments >>
Photo gallery :
Welcome to the Best Western Plus Siding 29 Lodge! Recreational activities are endless, including hiking trails at Banff National Park, and it is all just minutes away from this cozy Banff hotel. Situated close to the Canadian Rockies in the Town of Banff, many guests come for the hiking along Parker Ridge Trail or for boating at Lake Minnewanka. Visit Bow Falls and don't miss out on Surprise Corner. From gentle, sloping trails to ones fit for avid hikers, there's something for everyone. There's also world class golfing nearby at Fairmount Banff Springs. Perhaps world class skiing is what you are after, in which case a trip to Sunshine Village might be in order. There is also Mount Norquay and Lake Louise near this Banff hotel. Day trips to local attractions like Tunnel Mountain Drive are a great way to see the Rockies and explore the region. Make sure to schedule time at Cave & Basin National Historic Site to learn more about what makes this part of Alberta so unique. Glacier Skywalk is fun for the whole family, while a tour of the Columbia Ice Field can't be missed. How about a Grotto Canyon Ice Walk or horseback riding in the Rockies? A shot of romance can be injected into any trip with a helicopter ride or a horse-drawn carriage through the historic district. White water rafting on Kicking Horse River brings water adventurers to the region or you can watch the sun rise on a balloon tour. Business travelers to Calgary and Edmonton regularly stay at this Banff hotel to enjoy peace and quiet since Banff is primarily a tourist destination. The city caters to many convention businesses on day tours from nearby cities in Alberta, and is known for world class shopping. Home to Canada's first National Park and Canada's highest town at 4,540 feet above sea level, there's always something exciting happening like the Banff Film & Book Festival or Ice Magic Festival.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 847 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
262
Verygood
 
359
Medium
 
137
Poor
 
64
Horrible
 
25
Business Business 33
Couples Couples 346
Family Family 329
Friends getaway Friends getaway 65
Solo travel Solo travel 32
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Siding 29 Lodge,Banff
  • 3
    « Banff Hotel »

    We stayed at this establishment for one night. The room was clean, and included a reasonable continental breakfast! Our room also had a nice little balcony to sit and enjoy the view. The pool is quite small but functional. It met our family needs (2 queen beds). Our one critique was the price ( over 300$ for one night) and distance to walk with two little ones (several blocks).

    5
    « Great place to stay in Banff »

    We just spent 5 days in Banff and would highly recommend this location. They gave us a gift bag at check-in. Full breakfast every morning. Balcony with mountain view. Coffee maker in the room. Easy walk to the shops downtown, Easy in and out parking. Very pleasant and helpful staff.

    5
    « a very nice room in Banff »

    a large inexpensive clean room in the heart of Banff with pool and hot tub and underground parking... plus free breakfast ! and free internet ! plus mountain views I stayed here to ski Sunshine and enjoyed the amenities when I returned

    4
    « Another Return Stay »

    Once again I stayed at the BW in Banff. Check in was quick and easy, as I had made a reservation online. I was given an upgrade at no additional cost, nice touch. Room was ready, clean and everything worked. Perhaps the bathroom is a little small, but it did not bother me. The entire facility is showing its age, major renovations are needed, but that is to be expected in a place that see a lot of traffic year round. With respect to the underground parking clearance, drivers be warned. It has been noted in other reviews, but I will also mention it that the underground parking only has a clearance of 5' 9? clearly marked. Drivers be warned. There are low hanging pipes that your back hatch may hit when opened or if you a tall person, you will smack your head on them. My only criticism is that the breakfast room is rather small and if you do not get there early all the tables will be taken, be prepared to take your plate back to your room. However, the breakfast itself is much better than what you get at other places, a good choice for all tastes. Overall good value for your hard earned dollars and I will return again.

    5
    « Best Western in Banff, CA »

    As a frequent traveler to Banff for skiing trips over the last thirteen years, I can say without reservation that the Best Western hotel is just perfect for those in search of value for money accommodation. It offeres more than most, aside that which you would expect, real friendly staff who will go out of their way to help you enjoy you stay. Skiing is expensive no matter where you go so if you can save a few bucks on something like the basics accommodation then this is a tried and tested recommendation. Warm and very comfortable with a good breakfast to get you started in the morning. I've just taken a party of ten and we All agree that we will use them again.

    5
    « Great »

    Great value, clean and friendly. Had a short stay here passing through town. The room was nicely decorated, comfortable and clean. The hot breakfast was very good, better than your average ?hot breakfast?. Great location, just off the main avenue. Plenty of things to see and do around the hotel.

    3
    « Noisy pets »

    The hotel allows guests to bring pets but the barking of dogs is not monitored. Because of this me sleep was interrupted a number of times through the night and morning. Upon advising the front reception of the problem i was met with a attitude of indifference to my concerns

    4
    « Skiing and relaxing »

    Stay was great. Breakfast and pool were great with a kid. Love the location. Always comfortable. Second stay there and will go back again. Great value. Large deck was nice to enjoy the spring weather!

    5
    « Great location »

    Hotel was easy to find and in a great location. Rooms were neat and clean. Plenty of hot water, bathrooms were above average for this type of hotel. Breakfast was excellent, something for everyone. Pool and hot tub were very comfortable.

    4
    « Banff »

    Good value, good parking. Short walk to town for restaurants and shopping. We were in warm weather season but looked well set up for ski season. Only issue was we had to insist that that they turn the heat on. They said heat was off for the season but with night temps in the 30s and snow flurries in the day their offer of a space heater was not going to cut it. They fired up the main building heat and all was nice when we returned from supper.

  • 4
    « Great Place To Stay in Banff »

    My wife and I stayed two nights at the Best Western Plus the second week of February 2018. The BWP is downtown and within easy walking distance of shopping and dinning. Although an older BW it was quiet, had a very good breakfast, comfortable bed, private balcony and good staff. The cost was reasonable and competitive. We would stay at the BWP again.

    4
    « Great place »

    Great place and staff. The pool doesn't have a dressing/changing room we should walked in our wet clothes to our room. And the heater didn't function properly. Was difficult to sleep. For the price I would stay again for sure

    4
    « Good Choice for Banff »

    BW Siding 29th compares well in quality and price to many of the mid-priced Banff hotels. (We've stayed at 3 or 4 other Banff hotels over the past 4-5 years.) The rooms are spacious, bath/shower facilities work well, mini-fridge is appreciated, and the underground parking with heated ramp is another major plus. Even when the thermometer dropped to -28 (or lower?) during our 2-night stay during Christmas week, the rooms were cozy without any noticeable drafts. The only serious room problem was the pitifully slow internet, which I measured at only 3mbps down and 0.5mbps up. That speed test was with wifi (not ethernet) during an evening when the hotel was probably almost full, but not acceptable just the same. The included breakfast was welcome in a town where free/included breakfasts are less common than elsewhere. The breakfast room was well stocked with hot and cold options, although the included breakfast at the Best Western in Canmore is definitely better. The breakfast room was relatively small and compact but somehow managed to seat many guests at a time when the hotel was apparently full. The hotel is well located for a moderate stroll to the downtown area. It is also a short walk to a few reasonably good restaurants at nearby hotels, some of which offer nice takeout options (e.g. Carlitos). BW Siding 29 could use some sprucing up in places (entrance and elevators, for example). But in the room, the place is comfy, clean, and just right.

    5
    « We would definitely come back for such a price! Plus breakfast is included! »

    Complimentary breakfast at this price of the room was a pleasant bonus and it was a good breakfast as well, complimentary coffee in the lobby was a plus too. Hot tub was amazing. Room was nice. The bathtub was deep. Our daughter loved the pool. I liked wooden ceiling in the room and a table. There was no gym at this hotel - big deal for me.

    5
    « Comfortable & well located »

    We enjoyed a seamless visit and really appreciated all of the amenities in the prevailing foul conditions. The underground parking is easy to access. Check was friendly and efficient and the room clean and well appointed. The only blemish was the completely frozen sliding glass door onto the balcony but you'd have to forgive that when it's minus 28 outside.

    5
    « Beautiful place »

    We had a last minute check in and they found a room that works perfect for us.The staff were so helpful and friendly. The room was amazing and very comfortable. Breakfast was really good too with lots of options in the morning. The cost seemed a bit high at first, however the room was worth every penny, especially compared to other hotels.

    4
    « Good value/location »

    Very good location within a few minutes walk to ?downtown' Banff. Free parking and decent internet speed. Helpful staff and a great breakfast selection. Some parts of the decor looking a little tired but generally clean, if a little dusty around the corners. Nice pool area however the pool itself was a bit cold. My son and I only managed about 10mins before having to get out. I would certainly stay here again if visiting Banff.

    3
    « Fine hotel , a little pricey »

    Basic hotel. Free breakfast. Pricey compared to what it offers. Close to town center. More than $250/night is crazy, but it's the hot season so we got no choice. Parking spot is for compact cars, but thank god it's free at least.

    4
    « Warm, cozy, basic accommodations »

    We stayed here 2 nights over the Christmas holidays. Things we liked: The ample underground parking, fluffy towels, warm and cozy well heated. Staff friendly and helpful. Things we'd change: The breakfast room is too small. Several people had no choice but to eat their complimentary breakfast in the lobby or in their rooms due to lack of space. The pool is heavily chlorinated- my husband and son got a ?burn? from the chemical. Otherwise we enjoyed our stay & would return.

    3
    « Average »

    Needs updating. The location is nice. But the hotel is very out of date. The staff are nice and it's very close to the downtown Banff area. I would only suggest maybe if hotel update is a reason not to stay to choose the one in Canmore

  • 4
    « Outstanding Breakfast! »

    Siding 29 has been my choice of Banff hotels for the past decade. The improvements that they have made to the breakfast are really great. Hash browns, real scrambled eggs, bacon, sausage, pancakes plus cereals, fruit, yogurt, juices, coffee, pastries and toast? Sign me up!

    2
    « Bit of a disaster »

    We booked the Presidential suite and were expecting a really nice room for the weekend. Turned out they had just shampooed the carpet a few hours before we arrived so for the entire weekend the carpet was so wet we couldn't even take our shoes off. The furniture was dated and definitely needed replacing. On a more positive note the bed was really comfy and we had our own private deck and hot tub which was nice.

    4
    « Large rooms and underground parking »

    My wife, son (12) and I stayed at the Best Western Plus Siding 29 Lodge in December 2017. We picked this hotel because we have a small dog (Boston Terrier) and it was pet friendly. After checking in, we drove down into the underground parking. Luckily, we travelled in my wife's vehicle because my F350 wouldn't have made the low clearance. Once we parked there was multiple luggage carts sitting there, so shuttling all our luggage up to the room was super easy. The room was large and half the room had a tall ceiling (about 12') so it really added to the feeling of spaciousness. Plus it had a large balcony to hang out on when you wanted some fresh air. The beds were very comfortable which resulted in all of us easily sleeping over 9 hours each night :) We will definitely return to this hotel again.

    4
    « Good bang for the buck »

    This was a great place to stay in a place where the hotels are EXPENSIVE. The bed was comfortable, the room was big, and the location was great. We were able to walk almost everywhere we wanted to go.

    4
    « My Go To Place When in Banff »

    Once again we stayed at the BW in Banff. Check in was quick and easy, as I had a reservation made online. Room was ready, clean and everything worked. The entire facility is showing its age, but that is to be expected in a place that see a lot of traffic year round. With respect to the underground parking clearance, drivers be warned. There are low hanging pipes that your back hatch may hit when opened or if you a tall person, you will smack your head on them. My only criticism is that the breakfast room is rather small and if you do not get there early all the tables will be taken, be prepared to take your plate back to your room. However, the breakfast itself is much better than what you get at other places, a good choice for all tastes. Overall good value for your hard earned dollars and I will return again.

    5
    « Rest and Seclusion »

    Just got out of the hospital and needed a peaceful place to get away to. Rest was what we got and peace and quiet too. The beds are always comfortable and sleep was precious. Love staying at Banff BW because it's so close to everything and there are many places we wanted to go. Saw the Elk in herds, very impressive. One of our favorite places to escape to.

    4
    « relax after a long drive »

    Good value, nice pool. Right inside the Park and better than some smaller towns along the way. Walking friendly town and plenty of good shops. Choice of fine dinning nearby and majestic mountains all around.

    2
    « Poor building management »

    The insulation between rooms is poorer than normal and you can hear all noise above 65 decibels from nearby rooms/areas. We were not able to use the swimming pool or hot tub due to capacity issues (hot tub capacity was 4 people). Television remote was not designed for the network provided and had trouble browsing channels. Only one type of coffee was present. Worst part was the pipes in the room ceiling were squealing like a pig!

    5
    « Honest staff »

    After we checked out and were almost home, we realized that we left something valuable in the room. We called the hotel and found out that Erlie the room attendant had reported this to management. We drove almost 5 hours to return to the hotel to pick up our forgotten item and stayed an extra night. We are so grateful to Erlie for his honesty. The room was clean with a nice view. We saw a deer right outside of the patio doors. The breakfast had a good selection of hot and cold items. Walking distance to amenities.

    4
    « Great Night in Banff »

    We were attending the Banff Film Festival the next day. We arrived in the snow, happy to learn there was underground parking. Checking in was busy, but holidays are for a slower pace. We embraced the opportunity to look at the pool and the amenities offered. Our room was on the top floor, facing the quiet street, with a "winter wonderland" view. The room had two lovely queen beds, ample space to spread out, and a well appointed bath. The walk to the shops downtown was very pleasant, with several deer to enjoy along the way. We had a very pleasant breakfast in the space provided, and a good variety of items to choose from. We would highly recommend this darling hotel when touring through Alberta.

  • 5
    « Comfort and Value »

    Very comfortable, nicely decorated rooms with all the essentials needed for a great hotel experience. Full breakfast buffet to get your day in the mountains off to a great start and maximize time. Within easy walking distance to shops and restaurants.

    4
    « Great »

    We stayed on two different nights and had two different rooms. Both rooms were great, clean, comfortable bed and clean washrooms. We had to move to Canmore Friday night because the rates were up and was not ready to pay more.

    5
    « Absolutely great »

    Loved this place with all the bells and whistles. Very comfortable room (although a bit cold, but I could have kept the heater going while sleeping to be fair), had a microwave and the TV was huge and top quality. Shower was great beds also perfect. Uh and we were there sort of off-season but it was cheaper than any other not as post hotel we stayed in during the trip across the country... go figure. Oh and the breakfast was the best.... waffles....mmm.

    4
    « Very central location in Banff. Excellent breakfast buffet. »

    We were on a Banff to Vancouver train trip. We stayed overnight in Banff. We had to stay in a hotel that is within walking distance to the train station. This hotel meets our requirement. The price is reasonable. The breakfast exceeds our expectation.

    5
    « get away days »

    Excellent choice hotel, in the center of town. Great rooms, great staff. All around perfect choice. Nice and clean rooms, only one possible negative, the beds are high off the ground which makes somewhat hard to get it. Could use an extra blanket.

    3
    « Short getaway to Banff »

    We were getting cabin fever so we booked a couple of nights in Banff. It was chilly and the room was quite chilly despite the fact that the room had a thermostat, but while the fan worked we got no warmth from the heat vent. The whirlpool was substandard as well - some jets were placed way too low so they were ineffective; also, the underground parking entry door was left open all day, so if you're worried about your car, don't park there. Our room entry area was quite cramped; however, the bed was quite comfortable and the duvet kept us warm at night. We kept the door open during the day because the hallway was warmer than the room.

    3
    « Nothing wrong with this hotel, but dated and nothing wowed us »

    This is a busy hotel, and so front staff aren't always at the desk - but come promptly when the bell is rung. Staff were always friendly. This small older hotel is clean but dated. This hotel has the smallest but deepest pool that we have encountered, and it is not child-friendly - no wading area, very big steps into the pool, and the 4 person hot tub was also deep, maybe too deep for a small child. The big plus here, which we loved, was the underground parking - VERY handy when it's raining or snowing. In the small breakfast room, they had real cutlery, ceramic mugs and dishes, but the rooms only had plastic and paper glasses and cups. The bathroom amenities were very basic / standard (cheap), so all together, we don't know what makes this a BW Plus...

    3
    « It's alright »

    Basic accomodation about a 5-10min walk to centre of town. Breakfast is Basic but ok for part of the room cost. We had 2 double beds in the room one was hard as a rock the other super soft other then that I can't fault the room at all. Added bonus of free underground parking so if traveling in the snowy months is a win for anyone!

    5
    « Wonderful »

    After coming from the dreadful hotel in Lake Louise (see my report) this was a revelation. We walked into a wonderfully spacious luxurious suite. The beds were huge and sooooo comfortable. From the hotel, one could easily walk into town or nearby for a choice of places to dine. The only small problem was that the room was above the swimming pool and 3 very thoughtless people (not Canadian) were shouting a making a noise late at night. We reported this to reception and they asked them to be quiet............ which they did eventually. We like Banff very much and would recommend that visitors would stay here and only visit Lake Louise as it is dreadfully overpriced and poor value to stay there. I have included a couple of photos of places we visited in Bamff. We went in the fall (end September/early October) stunning.

    4
    « Great deal! »

    We booked a spontanios trip to the mountains and found a great deal for a 2 bedroom suite! The rooms are spacious, pillows and beds comfy. The pool and hot tub have great big windows that look at the mountains! We are definatly happy with our last minute getaway and with thr hotel!

  • 5
    « Very nice stay. »

    We stayed here for a week and found the entire staff to be very friendly and helpful. The breakfast was better than I expected and we never had a problem finding a place to sit in the breakfast room. This was one of the quietest motels I have ever stayed in with no traffic noise and almost no noise from other guests even though there was no vacancy over the weekend. We also loved the underground parking-it snowed during our stay but we didn't need to clean the car off in the morning. It was also a clean and well maintained place to stay. Would definitely recommend staying here.

    4
    « Great location »

    The hotel is located in downtown Banff. Walking distance to many stores. Booked 3 bed room. Very spacious and clean. Great service. Breakfast is good. Parking is underground but limited especially when you arrive late.

    3
    « An Average Experience in Banff »

    This hotel was out first stop on a 2-week road trip through the Rockies. We have used Best Western hotels frequently and believed the 'Plus' rating to mean that it was a superior hotel with a restaurant. This was not the case and we found the hotel to be a very average experience at a relatively high cost with no outstanding or memorable features.

    4
    « Nice Hotel »

    Nice hotel with big rooms. Fairly new hotel or recently renovated. Good breakfast with clean kitchen area but way too small. Location was excellent, walking distance to downtown. Parking garage included in the price of the room.

    3
    « A Great Find »

    My husband and I stayed at this Best Western for 3 nights during a recent visit to the Banff/Lake Louise/Jasper area. Located only a few feet off Banff Avenue, this lodging is in the heart of downtown and within a 10-15 minute walk of all the restaurants, cafes and shopping. We had a king room with an in room Jacuzzi. Our room was clean, comfortable, and quiet. And the continental breakfast, which included hot breakfast selections as well, was among the best we've had anywhere.

    4
    « Great location and amenities »

    This hotel is located 4 blocks of the main area of town so a nice walk gets you to an array of shops and restaurants. The pool is inviting and the staff friendly. The large rooms provide lots of area to stretch out and be comfortable. The complimentary breakfast has a large selection of cold and hot items with including fruit. The centrally run temperature created a frilly warm room when we arrived and the staff explained that they couldn't change it. However,an open patio door cooled the room to a comfortable temperature.

    3
    « Banff Visit »

    Booked Room by mistake for the wrong month. When we got there for the one night stay, we had no reservation for that night. Called the Booking Company and they switched things around for us but we had to pay the Premium price as no notice on the booking. They had one room left and it worked out but at double the Price...

    4
    « Good location on the edge of town with an easy walk into town »

    We stayed here throughout our stay in Banff and had a nice spacious, clean, quiet room. The staff were very friendly and helpful (especially the two ladies that did breakfast) and the complimentary breakfasts were good, though the breakfast room was too small for that size of hotel so most mornings it was a little difficult getting a table.

    5
    « Excellent place »

    Excellent place still there a few times before,pool and hot tub was great, breakfast first class, had. Mountain view. Front desk was great people, truck was parked underground lot of space for vechiles. Place was clean

    4
    « Nice stay in Banff »

    Nice hotel, walkable to the centre of Banff and a quiet location. Check in was easy and efficient. Big room on the top floor with coffee maker, full size fridge, microwave. Bed large and comfortable, huge bathroom, plenty of towels etc , good shower. Plenty of storage space in the room and good TV. Wifi was good too. Rooms cleaned really well, Breakfast had a good choice of hot and cold items and the fruit was replenished regularly. The kitchen staff were pleasant and hardworking. The eating area for breakfast is REALLY small- we were lucky and found a table whenever we came down to breakfast however lots of people had to wait. Underground car park was never full so we always found a good spot. During our stay we went from warm days to snow- no heating on in the hotel but they brought us up a fire on request. We would stay here again.

  • 4
    « Good Location, Friendly Staff »

    Hotel is located near but not too close to town center. Away from the tourist mobs and tour groups. Plenty of good restaurants within several blocks just a short drive. Easy access off the Main Street. Check in was easy and we had a nice size room with balcony. Large bathroom, comfortable bed. Only issue was carpet in room and hallway needed to be cleaned/vacuumed. Thought price was a little high for the quality but of course this is a high tourist area which drives prices. Breakfast was very good with good selection of items. Free wifi available in room nice indoor swimming pool. Also ample parking is available in a clean underground garage.

    4
    « Solid Hotel »

    We stayed here for 1 night and stayed at the Moose Lodge- which we loved- for 2 nights. This hotel was very solid. The room was great- comfortable, roomy, nice bathroom, coffee maker, fridge and microwave. Breakfast is included although it wasn't great. Free tea and water in lobby was nice. Service was great. Farther walk from down town, a bit less luxury that the Moose but I would here again for sure if the price was better than the Moose.

    3
    « Good Location »

    It is a good location for Banff. The room was very nice. The pillows were wonderful. The room was larger then I expected. Nice. Nice and clean. If you are going there with a car, get there early, there is not enough room for all cars. The nights we stayed there, a small crew from a car trip were staying in the hotel. Because of that, it was hard to get a seat at the breakfast area. The next day, after the bus crew left, breakfast was much better. The room was clean and the bed was comfortable. We were with in walking distance of great restaurants and things to do. It is also in a good location to visit areas near by. The price was high but everything in Banff is high in price.

    5
    « Best Best Western Ever »

    This was probably the nicest Best Western that we have ever seen. The room was spacious, clean, and quiet. Parking was included in the hotel fee, and the breakfast was the best complimentary breakfast buffet that we have seen in any hotel chain. The air conditioning unit was quiet and worked well. The location of the hotel is great ? right off the main street and within walking distance to all of the main restaurants and sights.

    4
    « Nice hotel located right on the main street »

    Overall was quite satisfied with our stay at the Best Western in Banff. Located on Banff Ave which is the main street that runs through the town, you are within a few minutes walking distance from all the main shopping/restaurant areas. There is an underground parking garage which definitely was a bit cozier than what I'm used to in the states. The rooms were standard and clean. The breakfast was complimentary with adequate options. The only complaint would be that the breakfast room is a bit small so had difficulty finding a table during peak breakfast time. Enjoyed our stay here and would no hesitation staying here again

    5
    « Our trip to Banff »

    We always try to find a hotel that provides breakfast and has a convienient location. This one met our needs. It was a short walk into downtown while not having the price of the ones along the main drag. Breakfast filled us up for a long day of hiking. I would stay here again

    4
    « Many blocks walking to main downtown area »

    Hotel was too far for a comfortable stroll downtown but evening parking in Banff was not a problem when we wanted to eat down closer to the river and do some shopping. Hotel was clean, quiet, free parking, good beds, and nicer on the inside than the outside suggested to me. Inside pool and hot tub looked outside in glass nice room. Nice free breakfast that starts early by 6 for hikers.

    5
    « Nice hotel »

    Very satisfied with the high speed internet, soundproof windows/doors, and breakfast (coffee can be improved though). Not too far from downtown area. Free parking is a plus. Price is a little bit high, or I should say very high compared to others. Air conditioning is noisy.

    4
    « great stay »

    we were a group of 7, staying in a loft like room with two queen beds and a sofa bed, quiet, spacious and clean. staffs were friendly. good location, close to main shopping area. there is a little pool to be used.

    5
    « Nice Stay! »

    Great location - just a short walk from the main shopping area and close to numerous restaurants. Room was Large, clean and well presented. Underground, protected parking is a huge plus. Would gladly stay there again.

  • 4
    « Leisure Stay in Banff »

    Came in to Banff at almost 11pm. Hotels everywhere else were over $300/night including taxes.(and some were with the worst reputation) A tip from another hotel with no vacancy reminded me of the BW. I was pleasantly shocked to learn that I could get a room with 2 queen beds for $139+taxes in peak season. Staff was great, room comfortable and clean. A small fail on the free full breakfast. Undercooked eggs and overly greasy bacon and sausages, but I would overlook this and stay here again due to the overall value and comfort.

    4
    « Good place »

    Trip was great, we got offered a free upgrade to a jacuzzi suite when we checked in. The pool could use an upgrade but it's a good place to cool off and still swim. Staff was very nice and helpful. Enjoyed it here

    5
    « Big room, good bed, nice breakfast »

    We were trying to make it to Canmore but since it was getting late, we tried to find a room. Prices are high in Banff. After a couple stops, we found this hotel when heading out of town. Price was reasonable. Room was big, very comfortable bed, lots of options for breakfast. Also like free underground parking.

    4
    « Short Visit »

    We wanted to visit Lake Louise and Banff for longer than a day but didn't want to spend a fortune on a hotel room. I found a decent deal for this hotel and we split the room with 4 people (2 couples). The check-in was easy and friendly. The parking was free. The room was clean and there were enough towels for four people. We were able to walk to dinner since everything was pretty close and the breakfast was also very good in the morning.

    4
    « Nice location »

    We stayed for 4 nights. Nice location - quiet and close to Banff Ave. We walked to Banff town center every night. Clean room, comfortable beds. Polite helpful staff. Nice underground parking (huge vehicles may not be able to use it though). If you come late at night, the parking may be full and you may have to park on the street. Breakfast was good (6-10 am; usual Best Western). Small cramped breakfast room but we managed to get a table every day. Best Western Plus hotels in other towns are generally newer and better looking, but for Banff this was great. We had no issues. There are 2 computers in the lobby with working printers. Front desk is not always attended but ring a bell and they come within 20 seconds. Yes, it is pricey but to be expected for Banff (summer). Did not use pool. The room key cards get demagnetized often and need to be re-issued. According to the front desk person its because I kept it in my wallet next to credit cards. Wifi in room is not the fastest but works. Not much of a view from the room. A/C worked good.

    4
    « Great Hotel »

    Hotel was very pleasant. We were offered a room upgrade when we checked in and got a nice big room with a balcony. Beds were very comfy and the room itself was nice and clean. The breakfast had good variety and the food itself was good. The service was great. My only issue was the wifi was very slow and I had a lot of issues connecting to it, and staying connected.

    1
    « Not a good hotel. »

    The tub was cracked in the middle. There was a toilet brush left in the toilet. The air conditioning unit was old. The parking garage was very old and outdated. The patio door you had to step over to go out.

    3
    « Honeymoon »

    The room was very nice and updated, microwave and fridge in the room. No view from my room. Pretty sure someone was smoking pot in the room above ours. Balcony railing was starting to rot and seemed very dangerous. Complementary breakfast in the morning was good. Not a lot of parking for over height vehicles like trucks except at the very front and there are two spots. Luckily we got one. Very overpriced though!

    4
    « Location! »

    Great location in the middle of Banff. Location and price was very good for the peak holiday season. Could not find any Hotels in nearby town. Great pool and hot tub close to our room. Now that we found this gem we will stay there again!

    2
    « Overpriced and where is the management? »

    We booked through Expedia for accommodation from Friday, 16 June to Monday, 19 June 2017. The booking was for a standard room, 1 Queen bed, non smoking, refrigerator & Microwave, free high speed internet and free breakfast for 2 per day. The cost was AU$965.98 for 3 nights. When we were in Osoyoos we decided we wanted to stay an extra night in Banff and rang Best Western's direct from our accommodation in Osoyoos. A further night was no problem and we were guaranteed that it would be the same price as we had paid Expedia. The room given to us on arrival was as per our booking BUT the room smelt damp, the bed looked like someone had been sleeping on the top of it, a sandwich was still in the fridge and on the balcony there were cigarette stubs, bits of rubbish and plastic cutlery. My partner went to the front desk and gave them a list of the faults with our room. We were then given another larger room with two queen beds. A great improvement on the old room. The next day as we walked down to breakfast the door to our ?old? room had a larger blower in it. The breakfast area was quite small for the number of guests that it had to accommodate. However, at 10 am when there were still some hotel guests eating staff from the reception area came in, helped themselves, dropped food on the floor and went back to the offices behind reception. The card key to our room failed to operate on two other occasions and we had to get it reinstated. At all times when we went to the front desk there was no one there ? even on our arrival. There was a bell at first instance but that disappeared. When we left the hotel we asked for a copy of the account and was told that it would be on our email. It was not! On coming home we checked our accounts and it was noted that my partner was charged $411.78. The sum of $411.78 was certainly not what was quoted to us. Also, as there was only one lift to accommodate the hotel guests, the service on it was a couple of months out of date. As I stated above, no response as yet been made to my email to Best Western Customer Service which I sent over a week ago. Would not stay at this hotel again.

  • 5
    « Very nice hotel in banff »

    The Best Western Plus hotel in Banff is a great place to stay. We had a wonderful room with a king size bed, sitting area and balcony. The included breakfast was wonderful with a great selection of items. Great location.

    2
    « Disappointing Hotel in Banff »

    We don't like to write negative reviews, but we'll make an exception for this hotel. We looked up the standards for a "Best Western Plus" hotel on Best Western's web site, this hotel doesn't come close to meeting them. Starting with the common areas - the lobby is small and sparsely furnished; staffing is at minimal levels - one overworked front desk person. The underground parking has a low ceiling (no car top carriers will clear it) and is very dimly lit - feels like a cave. The breakfast area has poor traffic flow with people constantly having to squeeze around each other in the serving area and with tables packed in very tightly; even so, the number of tables is inadequate and we watched people eat standing up. The WiFi is the slowest that we have ever experienced at a hotel, frequent drop-outs as well. Our room was clean but the layout was poor; the sink is outside of the bath area - all the towels are stored under the sink, better not forget to grab one before going in to take a shower in the bath area. The aroma of frying bacon and sausage filled our room every morning at 6:30AM when the staff started prepping breakfast (and we were on the third floor). You can find somewhere better to stay in Banff, we certainly will next time we visit.

    5
    « Perfect Location »

    We enjoyed our stay here in July. I loved that this hotel is not directly downtown Banff, but yet close enough to walk to the shops and restaurants. This hotel is a little older, but it was clean and tidy for our stay. The beds were very comfortable. Our room also had a balcony, and we were able to sit outside in the evening to enjoy the fresh air. Breakfast was typical with hot and cold items available. Parking was free and was located underground. The spots seemed to be very tight, but we didn't have any issues.

    4
    « A Good Stay »

    We stayed here for one night while exploring Banff. The hotel is on the main drag, but still far enough away from downtown that it secluded and pretty quiet. It's an older hotel with parking underground. Parking was pretty tight for our SUV, but we made it work. The rooms were fairly updated and the beds were super comfortable. We booked the hotel a few months out, but it was still on the pricier side ? but that is what you get when you stay in Banff during the busy summer season. Breakfast was pretty good as well and had a nice selection of things to eat. Staff members were polite and helpful. Pool was closed with a health violation...not that we had planned on going. We would probably stay here again if we had the chance.

    4
    « Great Location »

    Stayed here in July for 3 nights. We loved the location. It was very close to town so we could walk. The breakfast in the morning was a fabulous full breakfast with everything you could ask for. The have an outdoor area to sit although it wasn't quite warm enough during our stay. Hope you enjoy Banff. We did.

    4
    « Nice location »

    It is away from downtown Banff but still close enough to just stroll over to just about anything you want. Room is nicely equipped, even with a pod coffee maker - modern and convenient but not the most environmentally friendly IMHO. There is underground parking, I guess that's more important in winter than in summer.

    1
    « Old - not clean - very expensive »

    Furniture was very used and the room was not well cleaned. Not worth the money and I already considered that Banff is an expensive place to stay. The staff did there job but nothing more. There was no friendly word. The breakfast was just not good.

    3
    « summer vacay »

    the stay was great only because we were with family...the hotel was ok but way overpriced...not enough parking for those staying there...the brakfast room was tiny and many had to eat outside on the patio as there was no room inside...

    5
    « Comfortable and clean »

    I like this best western. It's located close to the shops and restaurants, all within walking distance. The room was clean and beds were comfortable. They even have an indoor swimming pool which was nice for young kids to cool down and play.

    4
    « Visit to Banff »

    Hotel worked out fine for our needs. It was clean and everyone was friendly. The cooling/ventilation didn't work but a fan on one speed. Liked the underground parking and convenience to elevator. Very busy with tourist season but the staff handled everything quickly.

  • 5
    « Great Stay »

    We were very pleased with this hotel overall. Our suite was spacious and clean, the beds/bedding comfortable, the breakfast was good (especially appreciated non-disposable tableware), the microwave, fridge, and Keurig were good amenities. Location was great for walking to shops in town.

    4
    « Pleasant experience »

    Enjoyed our time there. Very courteous staff. Delectable breakfast. Location to downtown Banff excellent. Twp negatives: very limited parking and small lobby with no place to congregate for games and conversation, etc.

    5
    « Almost home »

    Very good place to stay and easy to get around town. Parking a little challenging in garage. Breakfast was above other hotels offering. The staff was very helpful and made us feel at home as much as possible.l.

    4
    « Visit to Banff »

    A small hotel but comfortable has all the amenities! Hot water tea and coffee availabile at the reception! There rooms are of good size with comfortable beds for 4 people can sleep in a room ! Free breakfast with rooms ! It is walking distance from banff avenue! It has a gas station right opposite and it is a pet friendly hotel

    2
    « No excuse for dirty sheets »

    The title says it all really. Pulled the bedding back to go to bed and noticed what looked like dark marks on the sheets, there were. When I peeled the sheets back further there were spots of what looked like blood further down the bed. I called reception, explained and got a cursory apology and was told someone would be right up. A guy arrived a few minutes later and after agreeing with my findings changed the bedding. Next morning went for a shower and there were long black hairs in the bath. Cleaning is obviously not a priority! Apart from that everything else was OK. Room size is fine, bathroom small, reasonably quiet and not too far to walk to eateries downtown. Breakfast room is small and unless you get in early seating is gone, but food was OK. The parking as mentioned in other reviews is tight to say the least, ridiculously so if you have a larger vehicle. Thought I'd park on the street after the first night but that was also easier said than done.

    3
    « Rooms were cramped. Parking was limited. »

    Off the beaten path with a long walk to downtown. Rooms were cramped. Virtually no lobby. View of an apartment complex. On a positive note, staff was helpful and breakfast was good. Just an average hotel.

    3
    « Room temperature control did not work / broken »

    Stayed in Room 106. Checked in at around 10:00PM. Myself and a good friend had entered a 2 day golf tournament at Banff Springs Golf Club. As soon as we entered the room we realized that it was to cold for us - it was set at around 70. The temperature control was the old rotary style and not the new digital model like at the Best Western Premier Denham. We adjusted the room temperature to 80 and waited for the heat to kick in. The heat never came. Even under the sheets both of us were still cold and did not get a good nights sleep. When you plan your nightwear you plan it for the temperature that you want in the room and not the temperature that the hotel sets. Reading past rsponses from Best Western management they always say the same thing "We are sorry that we did not meet your expectations but we are investigating the issue and hope that you will stay with us in the future". We that is nice that the issue may be addressed for the next guests in that room but what about the guests who were inconvenienced in that room NOW. What are we not offered a discount / partial refund on the room which we just stayed in or a discount on the new Best Western we stay at?

    4
    « Pleasantly surprised »

    We booked months in advance and even though we thought all the lodgings in this area were pricey, we decided on Best WesternPlus since we were familiar with the chain compared to the local lodgings. First impressions are not always lasting. We first thought this was an older facility but during our stay grew to appreciate its location and amenities. Complimentary breakfast was good attended by a friendly attendant. Underground parking facility with gas station across the street. Location was at the opposite end of the Banff strip and was QUIET. No full serve restaurant onsite but easy walk to many great places to eat. Room clean with coffee maker, plenty of towels, good bathroom with vent and VERY comfortable bed. Staff friendly.

    4
    « Great Value/ Spacious Room »

    The room is huge with two queen beds and two arm chairs and more space. There is a balcony with two chairs and a table to sit and watch the world go by. The beds are comfortable and the bathroom is spotless. Good breakfast. The breakfast room is crowded. Free underground parking. Staff is pleasant enough.

    5
    « awesome »

    very nice hotel but underground parking was a bit tuff for our big truck.otherwise,very nice .expensive for a one night stay during a rainstorm,but we are used to staying at best western.we stayed a t a few comfort inns,and they were very nice also and less expensive with a free breakfast also .

  • 5
    « Big room, clean, quiet, not on Banff Ave! »

    Got in after long 14hr flight from Oz to Van then another bunch of hrs transiting from Van arrival to flight to Calgary, then drive from Calgary to Banff. Exhausted. Needed to rest before tackling the trip next day from Banff thru Icefields to Jasper. We found friendly checkin, a great huge room to lay out all our luggage, two quality queen beds with good sheets, pillows, towels ok, good short term snacks, tea/coffee in lobby; we just needed to sleep and this BW did the deed for us. Short walk end of day to what we thought was the old Safeway but now IGA (not as good!), and once we organised our food thing for trip to Jasper next day, we just melted away in what I'd say is arguably a great overnighter in Banff.

    4
    « Banff BW »

    Hotel was clean. Staff were helpful and nice. Hotel was situated very close to all the shops on Banff Ave. When I called to make this reservation I asked about the parking and I was told that they have lots of underground parking but I wasn't told that the clearance high into their underground park lot was only 5 foot 9 inches tall. Since we drove a truck it it was too tall and didn't fit. Very limited parking available on the street.

    5
    « Banff trip »

    We were a party of 3 staying in a 2 queen bed unit. We had plenty of room for luggage and to move around. The breakfast was good but the area was small and could be tight at times when busy. Good lighting in washroom. The lighting in the room could be improved. The underground parking garage was tight but worked.

    2
    « Unhelpful »

    The Reception staff were unhelpful and unfriendly, first impressions are important. There was no restaurant or bar, the buffet breakfast was average. The room was average with a large bath in the room!!

    4
    « one night stay »

    over all the experience was very nice. Personnel at the hotel made you feel welcome. Convience of the under ground parking was great. The card entrance key pad needs to be more clearly marked. For those people who check out early, it would be nice to have top side parking, short stay.

    4
    « Comfortable and affordable ! »

    We had a 3 night stay at the Best Western Siding 29 in Banff. The room was average but comfortable. The breakfast which is included in the cost of the stay was very good ! A large assortment of food was offered . The staff was friendly . The underground parking was a bonus. The one disappointment was the pool/ hot tub area. They could use an upgrade on this .

    4
    « The kids took their mom for Mother's Day »

    but the kids are 3 and 5 so really I took my wife for Mother's Day. We had a blast. The hotel is at near the entrance to Banff if you are coming in from Canmore. It's a bit of a walk to downtown Banff. But really not even 10 minutes and that's with a 40 lb 5 year old your shoulders. The hotel is a bit dated looking from the outside but if you're spending your time looking at the outside of your hotel when you're in Banff you're not doing Banff right. Parking was great. I was in a rental Wrangler and it fit no problem. It's underground too so your cars protected either from the heat of the sun or from the snow. Breakfast is your typical Best Western breakfast except they didn't have the waffle maker :-( I love that thing. Our room (211) was awesome for our family. Two queen beds, and room probably for another one so we had lots of space for the kids to roam around. The room had a balcony which would have been lovely except that it was a bit chilly for us to be outside. The kids loved it though. It's a super short walk to the local play ground so if you have kids with you there are swings, and slides and climbers easily accessible. Also it's a short short bike ride to get to the Legacy trail which runs 22 Km (what's that 15 miles) to Canmore. There's a pool and a hot-tub, man the pool was cold but the hot tub was great. You can get towels from the front desk which is right beside the pool so you don't have to use your room towels. They let us leave our jeep in the parkade after check out too so we could enjoy one last day in town before we headed home. I would stay here again no problem. It was a great Best Western Experience. If the pool hadn't been so cold I would say it met all our expectations.

    5
    « Holy snoring Batman! »

    Best breakfast I have had at a Best Western property. Beautiful comfy bed. Unfortunately the power plug in bathroom did not work. As well someone in another room snored incredibly loud! Other than that nice hotel.

    3
    « Banff trip »

    Pleasant check in. Free parking. Decent rooms. One big issue. Daily temps. Dropping into the 30's and the heat was blowing cold when we switched it on to leave running as we went to walk about town and eat supper. Young lady at desk let us know the heat was cut off. We could have blankets and a space heater if we wanted! Day time 50's nite time 30's requires heat in rooms. Space heaters are not for motels. Few phone calls got heat on and rest of stay ok. Decent rate, easy to walk to many restaurants, shopping, etc.

    4
    « Great Stay »

    We enjoyed our stay. Great location and an amazing breakfast. We would stay here again. It was very close to everything and walking distance to many great restaurants and stores. The breakfast was included in our stay and we were expecting muffins and coffee and were extremely surprised to have a full breakfast and very fresh and tasty.

  • 5
    « Beautiful Views »

    This hotel offers affordability without compromising comfort or design. The bed was comfortable and the bathroom spacious and modern. The breakfast was amazing and offered every thing you could possible want. Would definitely recommend

    5
    « Great Hotel »

    We stayed here for 3 days to look around Banff. The hotel is clean quiet and the rooms are a good size. I thought that the beds were very comfortable but might be an issue for people with mobility issues. I had no problem. The breakfast in the morning was fantastic. Hot foods including sausage and bacon and scrambled eggs all done well. Hot and cold cereals and pastries. One of the nicer breakfasts on our vacation. I would not hesitate to stay here.

    4
    « Cozy Retreat in Banff »

    We had a wonderful quiet clean king sized bedroom on the back of the hotel at the farthest end of the third floor. Our room had a little terrace with a table and 2 chairs overlooking the wide capped mountains. Our room had a fridge, microwave, and Keurig coffee maker. A fantastic, delicious hot breakfast was included in the price of the room.

    2
    « BW Banff »

    This hotel stay is not worth the $ they are charging at all I have stayed in much better hotels in Banff for half of the price with much better room quality. It makes not sense for the rooms to be that price.

    2
    « Banff Holiday »

    Breakfast room far too small and high height of beds unacceptable to seniors and guests with mobility issues. Parking was underground because of space limitations in general at Banff and smaller vehicles were easier to park.

    4
    « Good »

    Everything was good. We had a nice balcony great view and a personal hot tub which was pretty cool. Hotel is out dated in decor etc but bed was comfy and everything was clean. Breakfast was provided and good and the internet connection was great.

    2
    « Very Dated and Broken Amenities »

    First world problems, I know. But upon check-in I was unimpressed with the very dated look of the hotel overall, and with the significant carpet stain in my room. Bed was extremely comfortable, but TV did not work properly for the entirety of my stay. I am a Best Western Rewards Gold member, and this was my worst experience at a Best Western I've ever had.

    4
    « Good location, friendly staff, pets allowed »

    We were able to walk to almost everything in Banff. This best Western was one of the few Best Western hotels in Banff that allowed Pets & didn't charge a arm & a leg pet fee. Nice Rooms & great staff.

    5
    « comfortable accommodation in Banff »

    A friendly place to stay close to the center of Banff. With secure underground parking, friendly staff, quiet comfortable rooms, and a good hot breakfast, we keep returning to Best Western. Walking restaurants and shops in the center of town is an easy ten minutes away.

    1
    « Not a Great Start »

    We stayed in the 2 Queen with pull out couch room and was very disappointed. As I am a Best Western Rewards member, I always choose to stay at a Best Western whenever possible. However, we got to the room, which is a nice size, to find that the thermostat does not work. I went down to the front desk and the lady said she would get it going (must be able to control from front desk as it started). However, now we could not shut it off and the room was freezing. There was a towel in the bathroom that looked like it had a coffee stain on it, the toilet paper dispenser is super dusty, the bed frames are dusty and the windows overlooking the pool look like they have never been cleaned, as there are stains, streaks and dried up god knows what on the window. The kids went to the pool and there are no towels, but it is warm. To top it all off there was a big stain on our couch what we are hoping was chocolate. They had to send a poor gentlemen to our room at 8:00 PM to clean it up. I will NEVER go back to this hotel and would not recommend it. The front desk did not seem to be willing to make it a good stay.

  • 4
    « Jacuzzi Tub, Hot Breakfast, Dumb Remote »

    The Best Western Plus Siding 29 is located along the "Banff hotel strip", and is a reasonable 5 minute walk to the edge of "downtown". We found it far easier to park in the underground parking at the hotel and walk to dinner than attempt to find street parking closer. The underground parking is included, and for small cars is quite reasonable. Full size pick ups may find the space tight. The property is starting to show it's age in some areas. The pool is small, and much of our in room furniture had it's share of dents, scrapes and worn away finish. However, everything worked and was clean. Some areas have been renovated more recently, such as the bathroom, which featured a marble countertop/vanity and a deeper soaking tub, along with a bigger shower head and curved shower rod. The renovations have not included newer touches like power outlets in convenient places or major items like the HVAC (which we found rather loud when we turned it on). We stayed in a room with a large jetted jacuzzi style tub. It worked well and was a romantic splurge. These rooms do cost noticeably more, but it was nice to soak and relax after a day's hiking and driving around the beautiful national park. Even with the tub, the room as a fair size and also had a sofa bed if required. The room also had a desk, small fridge, microwave and Keurig coffeemaker (with a small selection of tea and coffee), which was convenient. The TV remote was a source of frustration and worthy of an unfortunate note. This property has replaced a more standard remote with a 3rd party "clean remote". While I cannot vouch for the cleanliness, I can tell you the remote had terrible signal strength/communication and was seriously lacking in functionality. 100s of digital channels are all well and good, but having to flip through them manually moving one channel up or down and a time was a pain (no guide button). It only added to frustration when the remote needed particular angles towards the TV to work. A minor frustration perhaps, but a noticeable one. We basically gave up fiddling with it and reverted to the wifi for online amusement instead (which worked reasonably quickly). The hot breakfast included was a solid value. The usual North American breakfast staples were all present and, considering the buffet delivery style, well made. There was a fairly wide selection of foods and some juices (far more than we can list here). The breakfast room is a bit small and, with a full house, it can be crowded. We visited during the middle and the end of breakfast service, and in both cases found everything well stocked and reasonably clean - not always easy with a small, busy breakfast buffet.

    4
    « Good Value for your Money »

    Once again I stayed at the BW in Banff. It is my go to place to stay in Banff along as the rates are competitive. Check in was quick and easy, as I had a reservation made online. Room was ready, clean and everything worked. The entire facility is showing its age, but that is to be expected in a place that see a lot of traffic year round. Perhaps the bathroom is a little small, but it did not bother me. It has been noted in other reviews, but I will also mention it that the underground parking only has a clearance of 5' 9? clearly marked. Drivers be warned. There are low hanging pipes that your back hatch may hit when opened or if you a tall person, you will smack your head on them. Downtown is a quick 10 minute walk from the Hotel. My only criticism is that the breakfast room is rather small and if you do not get there early all the tables will be taken. I knew this and was prepared to take my breakfast plate and coffee back up to my room which I did. There is a wide selection of hot and cold items for breakfast. Unfortunately I did not get the housekeeper's name that opened my room door for me as both of my hands were full. A nice touch. Overall good value for your hard earned dollars and I will return again.

    4
    « Close to the downtown area so you can walk to almost everything! »

    What a lovely respite at the end of a long day. We were greeted by courteous staff and found our room to be most comfortable. This is a beautiful hotel and has a lovely pool. Just enough to keep you happy! The breakfast was substantial and we were happy to have waited for it before going on with our cross Canada drive. There is no restaurant inside the hotel, but lots to choose from very close by. The perfect hotel if you are spending a few nights as it is close enough to walk to many things, but away from the noise the downtown can make at night. We will be going back in the summer when it is pretty!

    5
    « Business Trip »

    I stay at Best Western most of my trips. This is the first time I stayed at the one in Banff. From check in to check out the service was fantastic. The girl that checked me in was very attentive and gave me all the information I needed on check in. I went to the breakfast at 9:15, 45 minutes before it was supposed to be finished. Was very surprised that everything was full, fresh and a lot of choices to choose from.

    5
    « nice Banff hotel »

    well run hotel. Rooms were well appointed and in excellent shape. Hotel continues to be upgraded and updated. Really enjoyed our stay. Excellent staff. Helpful and friendly. Rooms were clean and well looked after.

    4
    « Nice place to be »

    Easy to find, practical and nice for family. A good night and a great breakfast even in a small room. Close to good restaurants, view on mountains, quiet, clean and people smiling when receiving you. Nice choice

    4
    « Very good »

    This is a very good hotel to stay in,location is ok, staff friendly, the only inconvenience: the room were the breakfast is served, which is too small to serve many people. We had to take our breakfast to our room because there was no room for us, as many families with children were having breakfast.

    4
    « Family Trip »

    We traveled to Banff for march break and had a great stay. The hotel offers underground parking and offers complimentary tea, coffee and water throughout the day in the lobby. The pool isn't that big but it was enough. The rooms are clean and had all the essentials. Breakfast (which was very good) included a variety of hot and cold foods as well as a cinnamon french toast which was quite good. For the price, it was worth it. When we travel to Banff again, we hope to stay here again.

    5
    « Great value »

    $119 and includes a quality breakfast, you can't bear that, beds are comfy too. Pool is a bit small and so is the breakfast room, but value is the key here.....it beats paying )170+ for a crappy room in Lake Louise

    4
    « Weekend with the girls »

    Had a great time. Room very clean, very friendly and helpful staff. We would definitely stay there again. Great breakfast included. Lots of variety. Close to main street, and downtown Banff. Easy access to everything.

  • 5
    « Birthday celebration »

    We went to Banff for my husbands birthday and stayed here. It is right in the beautiful Rocky Mountains. Easy walking in and around the town. Beautiful hotel along with free breakfast which is good with lots of variety.

    4
    « Best Western Banff »

    Great family hotel! Had the family suite which was more than enough room for 2 adults an 4 kids. Pool is small but alright! Fitness facility is off site but is beautiful and reimbursed by the hotel. Staff was great! Breakfast was great! Would definately stay there again!

    4
    « Nice Rooms, Limited Parking »

    We stay at BW because they are good value for families. A free breakfast alone makes a huge difference when you are feeding two teenagers. This trip was an overnight with dad and younger son. The room was large, nicely appointed, and the beds were excellent - exactly what we expect from a Best Western. Breakfast was OK - sausage, microwave bacon, instant eggs, and tasty potato cubes, along with the usual hotel breakfast supplements. The pool is small and dated - we spent about 20 minutes there and that was all we needed. It's a convenient location - quiet and close to a gas station. However, parking is frustrating. The underground parkade is very tight, so I parked my full cab F150 outdoors. There is limited on-street parking, so I could not imagine trying to find parking during peak season. Service was friendly - I would definitely stay here again.

    4
    « OK stay, wouldn't be my first choice »

    My husband and I stayed here for 2 nights. We decided to go to Banff at the last minute and it was either BW or the Fairmont. The room was comfy the only odd thing is the beds are quite high so short people might have a hard time getting into them, and the shower head is super low. I'm 5'9" and had to squat to wash my hair. Not sure what my 6'5" tall son would have done if he came along. The breakfast was good, the room is just so tiny. Ditto for the pool and the underground parking space. It's a little out of the main core of downtown so if you have really small kids that might be an issue. There were good restaurants nearby and there is a gas station with a convenience store across the street. This wouldn't be my first choice in Banff but it did the trick.

    4
    « Ok so it's not a new hotel »

    Nope it's not a new hotel and it's not just been redone to make it look new. What is it. COMFY, CLOSE, Quiet and GREAT STAFF. This hotel is so close to downtown that you are a very few walking distance from anything yet it is quiet. What more do you need??????

    3
    « Not our fave Banff stay »

    This is the first time we have stayed here while in Banff. We chose this location because it is a short walk to downtown, has a free breakfast and a pool. Well the pool is very very small so our daughter was bored pretty quickly, but the breakfast was ok and the walk was what we expected. The staff at the front desk were all extremely helpful and kind! Some oddities: Housekeeping walked right in on us without knocking, around 9 am!! After that I looked for a do not disturb sign but we didn't have one! On our second day, housekeeping took our used soap and replaced it with new - as people who are concerned about waste, this concerns me greatly! The hardly used soap should have been left! The room is not in the greatest condition - a few small holes on walls from doors; screen onto patio was off and just laying on patio; fan cover in bathroom hanging down... Room was very warm - had to use a/c in November (but a warm weekend so maybe that is why?) Room was quiet - no outside or hall noise even though hotel seemed full. Free wifi worked well View on the even rooms is of an apt building that you can actually see in people's apts (and I assume vice versa) so view in other direction must be better and I'd ask for an odd #ered room if you hope to see mountains or trees.

    5
    « Best in Banff »

    Had a great time at the Best Western in Banff. Close to downtown. Breakfast was amazing and a great way to start the day. The hotel has a small pool and hot tub to soak the tired body after a long day exploring. This hotel is clean and comfortable.

    4
    « Nice get away »

    We just wanted to get away for a couple of days, our stay was great, room was large and clean. The only complaint we had was that the lighting in the room was not great. Overall we enjoyed our stay and felt we got a very good value for our money.

    4
    « Great Place to Stay in Banff »

    Great place to stay in Banff in October. Hotel room was comfortable and roomy, looked out over the street with sliding glass doors opening onto a small balcony. Underground parking. Although the breakfast room was a little small and crowded, breakfast was definitely above Best Western average. Indoor pool and hot tub were great - both kids and adults will enjoy. Easy 5 block walk to downtown section of Banff. Recommend you consider when staying in Banff.

    5
    « Excellent value for money. »

    Friendly and helpful staff, clean rooms, comfortable beds, good full freshly cooked breakfast and within walking distance to Banff town centre. Secure underground heated parking. An excellent value for money.

  • 5
    « Staying in Banff »

    I love staying at this hotel in Banff. The rooms are nice and the breakfast is awesome, Close to downtown. Thanks for everything. I have stayed here three times now and I will be back with my family and friends .

    4
    « Comfortable and affordable hotel »

    Nice comfortable hotel only a short walk from Banff centre. Very clean with pleasant and courteous staff. Small swimming pool with hot tub. Very good and varied breakfast with kitchen staff constantly cleaning tables.

    2
    « Nothing fancy! »

    What we expected for a Best Western. We used air miles, would not pay to stay with so many other options in the same price range. We have used air miles at the Delta- fabulous experience there! Room- clean and quiet for the most part considering we were right off the pool. Fridge made a continuous beeping noise on our second night. Housekeeping staff were far to eager to get in and clean. Saturday morning they were knocking at 8:15 am and Sunday at 9 am even with the do not disturb sign displayed. Check-out is 11 am, we felt rushed to get out. This completely turned me off BW. Breakfast had plenty of selection, just cold. The room is far to small to accommodate all guests. We had to wait for a table. Nice and close to walk to town.

    5
    « Location »

    Stayed one night but would surely go back!!! Great service and location and also includes a great breakfast. Priced very reasonable... Right in the downtown area. Walk anywhere. A lot of great shopping and restaurants in the area.

    4
    « I will diffidently stay here again ?? »

    My husband and I decided to take a mini holiday and stay one night in Banff. I booked this hotel online and requested a king suite with a Jacuzzi. We checked in and was greeted with prompt friendly service. This hotel does have underground parking, larger vehicles may have some difficulty. We were on the third floor. They do have elevators but we chose to take the stairs. I was pleasantly surprisewhen we entered the room. We did have a king size bed and we did have a Jacuzzi, and the Jacuzzi worked , the room was lovely. We were also told that breakfast was included in our stay. When we did go down for breakfast I was expecting a continental breakfast I was wrong. There was scrambled eggs, bacon, hashbrowns, sausages, fruit, fresh coffee, yogurt, toast, and juice. Again I was pleasantly surprised it definitely made my morning. Check out was quick and easy and we were on our way .

    4
    « Pleasant Stay »

    Overall, this was a nice place to stay. Walking distance with just about everything. Right next to the gas station. Just a short walk to El Toro. I would recommend eating there for breakfast if you get tired of the hotel breakfast. The room had a nice patio with a view! The beds did hurt mine and my sister's back, but of course that varies with everyone. Room has a nice soaker tub, fridge, microwave and blow dryer. I would definitely stay here again.

    2
    « Overpriced and disappointing »

    I spent four nights here during my trip through Alberta and BC and this hotel was among the most disappointing. At almost $300 per night, I had expected a much better experience. The room was okay but not very modern. At night I woke quite a few times to the trains blowing their horns. The mattress was hard and not very comfortable. Breakfast was nothing to write home about and the breakfast room was small and cramped. My room had a "wonderful" view of the parking garage (parking was free though). Staff seemed quite unmotivated and I didn't receive any upgrade, welcome gift or anything else that elite members usually get.

    4
    « Older But OK »

    We had the room that had the adjoining room with it. The adjoining room was behind the elevator, so it wasn't an additional separate room. We really only heard the elevator on our last night, so that wasn't so great. The pool was very small, but it was deep and not a lot of people, so it was fine for us. The breakfasts were good, but get there when it opens to get a seat. Underground parking was good, but the spots were small and sometimes hard to get in and out of. Conveniently located.

    4
    « Convenient Hotel »

    Typical north american hotel. Very good facilities and within walking distance to downtown Banff. The indoor pool was actually a very small one, good for relaxing though. The breakfast included all the basic stuff.

    3
    « Parking garage is so small »

    We were a about 20 people group with two big vans and the underground parking space was so tiny that I cannot park my van in. I saw others just parked on street side. Anything else was ok. Breakfast was ok, too.

  • 4
    « Good option with breakfast »

    Comfortable motel a little further out from town which makes it quiet but no more than 10-15 minute walk. Reasonable breakfast included but breakfast room gets full early. Eateries and take away options close by.

    4
    « Good place to stay in this resort town »

    Banff naturally being a resort town has several hotels which you will pay a bit for. I knew and and expected this. We ended up choosing BW because it is typically a good brand and the cost was reasonable compared to some others. This is a good location to stay, but there are some negatives and also positives. First, be aware that they have limited underground parking. It can fill up and the spaces are tight. It was not a problem for us, just be careful and take your time going in and out. Second, it is about 5-6 blocks from the primary shopping/dining area. In order to keep our parking spot, we would usually walk down at night for some shopping and dining. I have bad feet and if I had to do it again I might stay somewhere closer because of this. That's just me. The room over all was good. We didn't have much of a view, but that was ok. I wasn't crazy about the lay out of the room where the TV was but we made it work. Also, a big pet peeve for me. The Kleenex box was about empty so I pulled the cover off the box, and pulled out the last few Kleenex so housekeeping would see it needed replacement. When I came back, they had put the empty box back under the cover, and laid the few remaining Kleenex on top. Don't be so cheap! replace the box!! The best thing about this location was the morning breakfast. They offer the typical cold options, cereal, toast, muffins, etc but also offer a good selection of hot items. Eggs, bacon, potatoes, pancakes, etc. You definitely will leave full and ready for the day. I would recommend this place, unless you want to be a bit closer to the downtown action, then might stay elsewhere.

    3
    « Wee bit dissapointed »

    The hotel was nothing special quite glad we were only there for one night. It was handy for where we wanted to be just a short walk to the centre of town. Breakfast was included but apart from that not much else to write home about.

    3
    « Just OK »

    We spent 4 nights at this BW, choosing to home base in Banff while touring the area. Check In: BW's check in time is, in my opinion, ridiculously late at 4 pm. We arrived around 11:30 and were told the room was not ready but that they would "prioritize" our check in. We came back two hours or so later. Same story. We finally got into the room around 2:45. I think the reception desk did try to make the delay up to us by upgrading us to a King room with a jacuzzi. The room itself was nice enough, although a bit shopworn (upholstery and carpeting obviously well worn). There is no desk, which is a problem if you use a laptop as we do. Breakfast: Lots of choices, reasonably well prepared except for the oatmeal which was disastrous, being more like gruel than thick oatmeal. The dining area is way too small when the hotel is full as it was all our stay. One morning people were lined up outside waiting for a table. Services: As has been mentioned in other reviews, there are no laundry facilities. Your choices are to spend a few hours at the coin laundry downtown or send it out for $20 CAD. We chose the latter rather than waste touring time. With a laundry in-house, I'd've done it myself later in an evening. Parking: there's free indoor private parking. Distances: The BW is a longish walk to town and most restaurants and parking in town is a bit of a zoo. Overall, this was not my favorite ever BW.

    3
    « High Season Touring - Room Good »

    I wasn't sure what Banff is like, as this was our first time here, and this is a world-famous tourist area in the Canadian Rockies. The hotel is just off the main street in Banff, away from the main part of town. The hotel lobby is small and parking is under the hotel. I don't recall if we paid separately for the parking but we were able to find a place in the garage each night. We stayed four nights - first, two nights in a first floor room, then another two nights a few days later. We weren't happy with the first floor location on our first stay, requested an upper level when we returned a few days later. The hotel staff complied and we had an upper floor room when we returned. Breakfast is in a room that, from our experience, can be too crowded. Cost of the meal is included in the room price, as I recall, and I thought the food selection, though comprehensive, somehow seemed incomplete. Getting food was sometimes frustrating with the number of guests this place has. Perhaps a small addition can be made to the back of this room to make it larger more inviting for guests, and to provide more area to present food cooked in the adjoining kitchen.

    3
    « A passing grade.. »

    This hotel, situated at the corner of Banff Avenue and Mertens looks more like a motel and indeed you what you expect.The rooms are large, but had they not put in the middle a monstrous tub/Jacuzzi they could be spacious. Instead they look awkward and the sink is located outside the bathroom.On the plus side the rate includes breakfast, albeit served in a crummy congested and airless dining room, and free parking which could be a problem at times if you arrive late. One night we had to park more than half a mile away from the hotel. Hi- Fi is free. Good for families, but definitely have seen better Best Western facilities. As for rates, you could get nicer places on Banff Avenue , e.g. the Moose hotel ( at 345 Bunff Ave) for similar if not lower rate

    5
    « Glacier trip »

    Perfect location, within walking distance of town. The underground parking was wonderful for parking, and the breakfast was awesome! Even though we were unable to use the pool and hot tub, they were clean and inviting. Banff is one place where we plan to return and BW is certainly where we'll stay!

    3
    « Aging, but still decent. »

    Like just about every property inside Banff, this property is showing it's age. But with everything being busy almost all the time, that's going to happen. With that in mind, the rooms are a good size, power is not located in the best spots, the bathrooms have a decent shower head, and there is a breakfast included. It is close to the Shell station if you need something quick, and not that far from groceries either. Parking is included, but it is tight.

    5
    « Excellent place in Banff »

    Most definitely the place to stay in Banff - decent size rooms. Breakfast is good and basic needs covered. If missing an item - front desk will try to help in any way possible. Upon return stay at the Delta - will not return to the Delta Legion.

    2
    « Not the BEST Western we've stayed in »

    We have stayed at several Best Western locations in the USA and Canada. I'm assuming because of the "Banff" location, they can charge whatever they like and not deliver on the experience. I would have to say that this is probably one of the most disappointing Best Western Hotels we have stayed in. They call it a "Plus" which usually means it is nicer than the average Best Western...but not in this case. This summer we stayed at the Best Western Tin Wis Resort in Tofino for about the same price and THAT IS A BEAUTIFUL BEST WESTERN worth the money you pay.

  • 4
    « Good hotel »

    We stayed here twice during our trip to Canada and were perfectly happy with both our visits. The rooms are of a reasonable size and comfortable. However, on both occasions we had rooms at the rear where the outlook is rather miserable. The complimentary breakfast is good, although the breakfast room is rather small so, at busy times, it is impossible to get a seat. All the staff are friendly and helpful. We would certainly consider staying here again.

    4
    « Good location »

    Like all accommodations in Banff, this hotel is very expensive for what you get. On the plus side the rooms are large and clean. The location is within easy walking distance to downtown shops and many nearby restaurants. A hot breakfast is included, but the food was just average.

    3
    « Overpriced, as is all of Banff »

    Staff were excellent; professional, polite, helpful, on both checkin and checkout. The hotel itself was grossly overpriced, which is the trend in Banff. There was a slight musty smell to the bathroom (wallpaper?) and the pillows were overstuffed with lumpy material. All-in-all, not an awful hotel room, but not worth the price.

    5
    « Great place to stay for exploring Banff and Lake Louise »

    My husband and I just returned from a 12 day vacation of Banff, Jasper and Louise. We stayed at the Best Western Plus Siding 29 Lodge for a total of 8 days at the front and back end of our stay. It was a very comfortable and accommodating place for our needs. The hotel was less than 1/2 mile from the center of town and restaurants. You could park your car (in their garage) and walk wherever you need to around Banff. The front office staff was quite helpful when I wanted to book my back end stay (I didn't initially reserve for the last 5 nights) and was even able to get me another room on the third floor (high ceilings in the room). The facility was clean and comfortable, and having the breakfast was a nice touch. I wouldn't hesitate to stay or recommend the hotel to anyone travelling in the area.

    2
    « Below expectations »

    We stayed two nights, room 305. The room is spacious and comfortable. But it is right above the swimming pool and all four windows are sealed, no way to let some fresh air in. With A/C off it would turn into a oven (outside temperature those days was around 30°C), with A/C on it would cool down but the air quality in the room was always stale and full of dust. I would suggest the hotel manager to stop renting this room, the stay in it is unpleasant. Cleanlines was not top notch. I left a medium sized towel on the floor so it would be changed, but it was folded and put back on the rack! Breakfast is of mediocre quality. Breakfast room is very small, tables do not get cleaned from one guest to the next! The lady at the reception was always in a hurry. The underground garage was a plus, since outside parking is limited. Would not stay here again.

    2
    « Review Of Best Western Plus Siding 29 Lodge »

    Very disappointing 2 night stay for the 2 rooms we had at this hotel. We booked 3 months in advance & arrived from Calgary at 4:15pm only to be given 2 rooms on the main floor (201 & 202). One by the reception & breakfast room & the other by the elevator. When asked for other rooms we were told none were available yet people were still checking in hours after. Sleep was not possible as the ceiling had to be taken down in one room at 3pm & in the other room motorcycles had engines going late & early. The staff was not willing to adjust the cost on one room but did some after lengthy negotiations. Staff not very helpful.

    4
    « nice location »

    Two night stay in July. The lobby was a little sketchy, but the room was comfortable. Hot breakfast was one of the best "free" breakfasts I've had. Serving staff kept food fresh, and it tasted great on both mornings. Parked in their underground lot. Hotel was a short walk from downtown Banff (which made shopping and eating easy).

    4
    « Very Nice Hotel »

    We stayed here one night travelling across country. It is an older hotel, but they have put a lot of money into upgrading the rooms recently. The room was very clean, a and modern. The free breakfast was basic, but filling and included bacon and sausage, good that a lot of hotels skip out on. The staff were very accommodating and friendly. There was also a ski locker in the garage which was neat. My only complaint is that the old elevator in the hotel has a bumper instead of a sensor and it wound up jamming way wife in the elbow while we were trying to get our cart on the elevator. Overall though I was very impressed with this hotel and would reccomend it if staying in Banff.

    3
    « BW Siding 29 Lodge Banff Review »

    my wife and daughter and I stayed at his hotel on Aug. 29 and 30 of this year. The hotel is good but the underground parking is a little tricky to get in and out of. The room was great with everything we needed. The breakfast was great quality but the breakfast room was very small. It was crowded and we ate our breakfast in our room. The pool and hot tub were fine and all in all our experience was satisfactory.

    4
    « Decent Value?for Banff »

    My wife and I stayed in this hotel for three nights in mid-August. Bearing in mind that accommodation is expensive in Banff during peak seasons, this Best Western was one of the more affordable options available. Not only do they offer a CAA rate, they include a full breakfast buffet. The latter wasn't fancy but the quality was good. The two-queen-bed room we had was certainly spacious and was let down only by a general lack of lighting (a burnt-out bulb in a wall light didn't help). Our room had a balcony with a mountain view toward Banff Avenue. While this gave us hopes of sitting out there in the evening after a busy day sightseeing, the two flood lights aimed back toward the building into our eyes made that impractical. The worst part of the stay was parking the rental car in the underground garage. The garage is ridiculously small and it's nearly impossible to get into some of the parking spots with an average sized car (and even harder to get out of them). We encountered a senior citizen who scratched up his own car (not a rental) trying, unsuccessfully, to park it. Hopefully the management let him park on the street instead (which they apparently do when they run out of spaces inside).

  • 4
    « Family Vacation »

    We have an excellent stay in this hotel. We got a room for family of 6 with 3 queen beds, very comfy and clean. Size of room was fair with balcony. Front desk and housekeeping staff were very nice. Kids enjoyed the indoor pool. Very good complimentary breakfast. Pet-friendly hotel. Will surely come back again and would recommend to others.

    4
    « Just right »

    We could not get the room we wanted, but this was just right for the first leg of our trip. The room was clean and comfortable, the continental breakfast was good quality and great for fueling up for a day of hiking. Not as close to downtown as some might prefer, but we didn't mind at all - it was a nice walk.

    5
    « Best Western Plus Banff, Alberta »

    Overall excellent stay. Everything was ready at check-in. Room exceeded expectations. Excellent bed and very quiet. Best pet-friendly hotel we have ever stayed with (we could stay in any type room, not just the allocated pet-friendly rooms where upgrades are not available) so were able to stay in our preferred King Jacuzzi room. Staff were friendly and service-orientated. Would certainly stay again and would recommend to others.

    4
    « Good room for family of 5... »

    My family of 5 (me, my wife and 3 kids) all stayed at the Best Western for 3 nights... the two room family suite was very suitable for us as there was one room with 2 queen beds and a separate bedroom with a queen bed... both rooms had flat-screen TV's. The hotel also had a good hot breakfast.

    4
    « Overnight before taking the Rocky Mountaineer train »

    A nice hotel and comfortable. Within walking distance of the town and restaurants. Also were able to walk to the Rocky Mountaineer train station in the morning. Had a balcony with a pleasant view of the mountains.

    4
    « nice place, great location »

    This place was terrific. we were here for 4 nights. The beds were super comfortable, breakfast was combination of hot and cold items--lots of selections, the hot tub was just perfect after hiking. It is one street off Banff Ave, the main drag, so everything is walkable, and you get the advantage of not all the people or the noise when you want down time

    3
    « Alright could've been better »

    Recently stayed here for two nights during our honeymoon trip to the mountains. Overall it was okay the room was clean staff was friendly the bed was comfortable just seemed like it was very over priced for what you got. The room could be updated the couch looked very stained and dirty. The breakfast was awesome but the kitchen to eat in was way too small for the size of the hotel. The hotel was very loud. I could hear a dog barking at night in the room across the hall so couldn't sleep and woke up very early from it being so loud. We stayed in a king room with a jacuzzi tub but half the jets on our tub didn't work. So overall probably wouldn't stay here again.

    5
    « Great Hotel »

    Me and my boyfriend stayed here on our trip to Banff. The hotel was nice and clean, we had a ground floor with a king bed and a jacuzzi in the room. It was big and spacious and the bed was super comfortable. Staff was nice and helpful when we needed help printing off a park pass. Will keep this hotel in mind the next time we decide to come to Banff.

    3
    « Could have been 5!!! »

    We stayed here for several nights. Overall the hotel has some excellent features - free tea and coffee 24/7, nice but small pool fine for the kids to play and the rooms were nice and clean. All things you expect from a hotel. It is a great base for all of the attractions in the area. So why only 3? The dinning room is completely inadequate for the size of the hotel. We had to take our breakfast back to our room one morning. Also the key cards keep deactivating and needed to be reset! When we went to get them reset staff just did it!!! No security questions etc so I could have been into anyone's room and taken things!! Also we were give the wrong key card when we arrived - opening the door to find the room occupied! Again had we not been honest people we could have been in and taken everything!! This is a major issue when you consider all the positives about this place. Some easy fixes would make this place a 5.

    5
    « Motel Accomodation »

    The room was clean and the beds were very comfortable. I found the staff to be helpful. I appreciated the underground parking for my car at this motel and there was no extra cost for it. The motel is a great place to stay for the money.

  • 3
    « Good location, iffy service »

    Hotel was OK. When we arrived, the elevator was broken. Noone was able to assist with our luggage and front desk was not helpful. The next day, Elsa, who was very nice and helpful, apologized and made a slight adjustment to our bill. When paying over $350 per night at a hotel, one expects some service and having to carry our luggage up stairs is not acceptable. Room was clean. Breakfast adequate.

    5
    « Best hotel breakfast ever! »

    Comfortable clean room but worst pillow ever! Walking distance to town so well worth a stroll. Incredible scenery & pretty township with lots of places to eat. The breakfast offered at this hotel was amazing with both hot & cold everything on offer - a great way to start the day when travelling.

    5
    « Great Place to Stay »

    We booked the 2-bedroom suite. The beds were very comfortable. Rooms were very clean and very quiet. They also provided an excellent breakfast every morning and underground parking. The pool and hot tub were very nice and relaxing. Within walking distance to shops and restaurants.

    4
    « expensive but convenient »

    We got the 2 bedroom suite. It was very expensive but very convenient. We were able to walk to restaurants, shops, and had parking. Breakfast was eggs, bacon, sausage, pastries, etc. All we needed. Breakfast area was crowded. Ate in our room and it worked out better. Next time we may opt for Canmore.....its a lot cheaper and we had to drive to our actvities during the day anyways and we were too tired to go out to dinner.

    4
    « Location good but let down by scrum for breakfast tables. »

    Stayed here for 4 nights and liked the fact that the shops and restaurants were a level 15 minute walk away so there was no need to take a car. Used the underground car park and having just collected the hire car we were worried that it might be damaged whilst it was unattended but it survived unscathed. I wouldn't want to park there without a passenger's assistance in avoiding the pillars in the parking bays. Check in staff were friendly and helpful. Rooms were quite dark possibly because of the dark wood furniture and it helped if you opened the net curtains to let in any natural light. The beds were comfortable, the room quite spacious, I would have liked better quality towels but that's a minor point. We located the complimentary hot water for tea making and the coffee so we made good use of those facilities. Didn't use the pool and I wonder if it was worthwhile having it. It did not influence my decision in choosing the BW Siding 29 and the space could be used for more breakfast space. The food choice for breakfast was good but let down by the seating. In better weather maybe people would sit outside but the situation we found on 3 out of 4 occasions was tables for 4 being occupied by a lone person or groups of 4 sitting at a table oblivious to their surroundings after finishing eating and drinking. This led to us feeling that we should hurry up to let other people sit down so we should become more thick skinned ourselves! Notwithstanding the breakfast room we would stay there again.

    4
    « Banff »

    walking distance to grocery, and restraunts,also on the end of town close to interstate to national park attractions,parking is a problem for anything oversized.we have a standard full size pickup,would not fit underground .

    5
    « Great Place to Stay »

    Hotel staff, room, location, service, breakfast was all very good. We enjoyed our stay, the room was beautiful, clean, and the bed extremely comfortable. Glad to have stayed here and hope to do again.

    4
    « Good Place to Stay in Banff »

    There are many flashier motels on Banff Ave but Siding 29 provides comfortable rooms just a few blocks further from the hubbub of downtown Banff at a competitive price. I have stayed there four times and always been pleased. The only downside is that the single elevator is inadequate during peak times when people are checking out and going to breakfast.

    4
    « Comfortable and clean »

    We spent 3 nights here, the rooms were spotless, cleaned daily with fresh fluffy towels, comfy beds and tasty breakfast included. Only downside was the size of the breakfast room only having about 9/10 tables there was nowhere to sit at times, however we went down before 8:30 and got seated fine the next mornings. Free tea and coffee in the lobby, little pool, underground car park, all amenities I'd have wanted were provided. Modern and tidy building. Haven't been disappointed by best western in Canada so far, though the ramada I'm in now is a dated and more motel like in comparison. Would stay again!

    4
    « Great location reasonably priced »

    This hotel is within walking distance of the Banff Ave strip and is very reasonably priced for the area. We stayed 2 nights and found the queen size room to be very adequate for our needs albeit not large. We're in Banff to explore nature and surroundings not be relegated to our room. Parking was safe and conveniently located underground, we had no issues with parking. Room decor, bathroom and sleep were very good. I'd have no issues staying here again.

  • 3
    « Acceptable »

    Stayed from June 30 to July 3, overall the stay was acceptable. The room was rather small for a family of 4. The bathroom counter is granite and light fixture appears new. The carpeting appears dated. Wifi is free ? patchy at times. They have a pool which my family used. They serve a hot breakfast buffet, which is included in the price of the accommodation - this is probably the highlight of the stay. The towels were thin and we got one that was pretty ratty/worn out. Location wise it is south of the main strip, which is a few blocks from the end of the shopping strip. It is across from a gas station. No on-site restaurant to eat lunch / dinner but lots around that one can walk to.

    4
    « underwhelmed »

    I'd give this hotel 3.5 stars if I could. I stayed here recently with my sister; we got a good deal using some kind of points she'd accumulated. The room was a good size and the facilities were fine. Breakfast is buffet style and plentiful - not amazing but good. There's a tiny 'swimming' pool adjacent to the lobby. One of the best points is the underground car park, because parking is a nightmare in Banff and it's only 5 or 10 minute walk to the centre - so why was I underwhelmed? Not sure - all a bit tired looking and blah. If we'd been paying the full room rental I would have felt over-charged - but it was ok.

    4
    « Decent stay »

    Room was roomy, clean, comfy bed. It is a decent 3.5* hotel. Breakfast was good, free wifi and good connection. All in all, it is a good place, and since it is border of downtown, it is quieter which is great, a 10 mns walk. There is a shell gas station at the corner, IGA as well which is convenient, microwave and fridge in the room. Strongly recommend for a decent stay.

    4
    « Room small, but nice »

    The exterior of this hotel could definitely use a facelift. It looks very outdated and not what I would expect for the price point. That being said the actual room was nice. Had the comfy beds and all the updated things needed for a good night stay. The breakfast was decent as well. The standard continental fare, nothing special. Location close to town so parking is not the best.

    4
    « Great Location , Decent Hotel »

    This a well maintained older property that has been updated in a sensible fashion. Good carpets , furniture etc. Underground parking also a winner. Breakfast room a bit small for the size of hotel but it is an older property likely built before breakfasts were included.

    3
    « Very small room »

    They only had one queen bed room. Hardly had room to turn around. Bathroom was very small. No electrical outlets available. Breakfast was adequate. In a very congested area. Would not stay there again. Would not recommend to friends. Very over-priced.

    4
    « Comfy stay. »

    Hotel was clean and good sized room with queen sized beds. The staff were very helpful and pleasant. The breakfast was good and plenty of it if you wanted more! Within walking distance to the downtown area. In all we had a very pleasant stay and would definitely stay again.

    4
    « Hotel is clean with street view. Parking is small. Good breakfast. »

    Hotel is nice clean. It has a pool. But we did not use that. Breakfast is very good. The breakfast area is small. Some time you will have to share table with others. The problem is parking. It is in the basement. One time we came back late. There is almost no space to park the car. The only one available is against wall. It is so small and the wall is full of car bumper scratch. Park the car into that small space is a problem. Hotel is 10 minutes walk to down town banff.

    5
    « Nice & relaxing »

    Close to all attractions and within pleasant walking distance to downtown. Pleasant staff, , clean room with comfortable queen size beds. Buffet style Breakfast was excellent with plenty of food and great service, served from 07:00 to 10:00 am but don't wait until is too late as the hot buffet may run low and it is not fair to the staff to make new meals 10 mins before the close of the breakfast area. It is not their fault that you may have woken up late. there was always fresh coffee at the reception area to fill your mug before going out or coming back.

    4
    « Always a pleasant stay at this property »

    We have stayed at this BW property consistently over the years. It dos need some updating but if you want reasonable priced accommodation located centrally in the town of Banff ? this is the hotel to pick. As well, in Banff the breakfast included is a welcome bonus!

  • 3
    « Good location »

    The bed at this hotel was disappointing. Too firm and not comfortable.The attention to detail in cleaning was a bit hit and miss with dirty fingerprints on Windows and mirrors. These are the only negatives The location was great and the staff very friendly. The breakfast was above average compared to other hotels in this class. We only stayed one night while checking out the area. Would recommend doing the gondola and if you go after 6 pm the rate is cheaper. 2 jack lake was defiantly worth a visit too.

    4
    « Great location »

    The location of this hotel is great for visiting multiple sites around Banff. Vermillion Lake was only a few minutes drive from here as well as downtown. The room itself was a little dated and dark looking. But the beds were clean and comfy and were all able to get a good night's sleep. The complimentary breakfast was also nice. We had 4 and stayed in a room with 2 doubles and a pull out sofa overlooking the pool/hot tub area. But it quieted down for quiet hours and we were fast asleep before the sun even set (10pm) to rest up for the next day's full schedule.

    3
    « Nice place to stay! »

    Room was large and clean, we faced the back and it was nice and quiet. There was no gym which would have been nice. The parking garage is tight and small. Hotel was located right at the beginning of the strip so a lot of time we just walked places. The breakfast room was too small. We were elbow to elbow with people and people were sitting and socializing while others were looking for places to sit. We came early and the room was packed. I left something behind in the room and it took 3 phone calls to get someone to look for it, which was kind of annoying. Other than that, no complaints.

    5
    « Two night stay »

    After a long drive from Jasper I was ready to relax. The hotel is a little walk from the shops and restaurants but it's on the flat so nice and easy to get to. Hotel has a car park. The room was fantastic a massive bed plus I didn't realise when I booked the room had a jacuzzi bath which was going to handy after a day's hiking. Breakfast was busy on the first day but only because they had a tour bus leaving so there was a que plus the dining area is small so I took mine back to my room which was ok for me being on the ground floor might of been different if I had been on another floor but then I'm sure this doesn't happen every day. The room had everything's I needed and the staff are very friendly. Love Banff and would love to come back and visit again.

    5
    « Mid week stay »

    Had a great mid week stay with two young children. Our room was backside on the main level. We didn't hear any noise. Patio door opened onto a courtyard with bench seating where we enjoyed supper one night. We slept perfectly late one day. Great breakfast! Polite, courteous staff. Underground parking.

    5
    « Excellent place to stay »

    The room was large and comfortable and overlooked the main road. No noise and not far from the centre of town. You could walk anywhere within a few minutes. There were no tea/coffee making facilities in the rooms, but outside reception was a tea/coffee maker where you could help yourself 24 hours a day. There was also a pool and spa available.

    5
    « Best included breakfast ever. »

    The hotel was very clean, quiet and had friendly and helpful staff. Was really impressed with the rooms, the beds were quite comfortable with big comforters and we had an awesome sleep. The breakfast that was included with the stay was exceptional as well. It was a full hot buffet style breakfast. They had everything from pancakes and eggs to pastries and yogurt. I've actually paid for breakfast buffets at restaurants that weren't as good as this was. The staff were also very attentive in clearing and cleaning tables so there was no wait to get a seat. Highly recommend staying here on your visit to Banff.

    3
    « Not great but not bad »

    It is what it is... Can't expect a cheaper hotel in Banff to be superb and have the luxurious of a 5 star. The hotel is located slightly off of downtown. Can be walked but we were traveling with small kids and it was rainy. So we had to drive into town. Parkade is extremely small and we thought leaving for the evening, we wouldn't get a spot upon returning. Luckily we did. Last one too... The room , on the 3rd floor- was a decent size, but the ceilings were extremely low, so it felt really small and cramped... I even has to duck under the shower head (and I'm only 5"4) The pool is located right by the front desk. And is also small. We didn't bother going since it was busy. And by busy I mean 5 people- which defines how small the pool is. Breakfast is include, which is a decent spread- pancakes, eggs, toast, pastries, cereal, muffins, juice, milk. Coffee... All in all, the room was clean, beds comfy, location ok. If you're looking for an ok hotel at a decent price, this one will do. There are nicer hotels in Banff, and there are worst. Would I stay here again, probably not.

    4
    « Good overnight stay »

    We stayed at this property for 1 night on our way home from a monthlong road trip out east. As you can imagine, we stayed at many hotels during this trip and this one ranked with many good hotels that we stayed at. It's not 5 star but it is a notch above some of the older Best Westerns. The room was good sized and had a balcony. There was no screen on the sliding balcony window however the bugs weren't out yet so we left it open for the night. The beds were comfortable and the hotel was quiet. We found that the room was well maintained and very clean. The coffee maker met our needs. The parking was underground and quite acceptable however we do have a small car. The location is great. It's an older property but it is in good repairs.The complimentary hot breakfast was the usual standard fare and quite enjoyable. The staff were pleasant and check-in was a breeze. Recommended.

    5
    « 35 people 100% satisified »

    We recently took 31 grade 9 students on a Western Canada field trip. We were extremely pleased with this hotel.The rooms are tastefully decorated and very clean. It had all of the amenities including a fridge and a microwave. The staff were really friendly and went out of there way to make sure all of our needs were met. They even gave us a case of micrwave popcorn for our students. The continental breakfast was a step above others. Delicious. Thanks for making our stay so wonderful.

  • 5
    « Location & Breakfast, Wow! »

    Just spent a solo weekend in Banff to recharge and relax. Never stayed at BW Siding 29 before, but will definitely make this choice again. The room was comfortable and clean and had a lovely little balcony with table and chairs where I could enjoy a cup of tea and read a bit. The included breakfast was a major bonus as they offer a full hot breakfast buffet with eggs, sausages, bacon, hashbrowns and even hot porridge and waffles or French toast as well as the usual continental breakfast choices. Kudos!!

    4
    « Spacious, clean room! »

    The room was really spacious, with two queen beds! Still it had a warm and cosy feel to it. Unfortunate that we only stayed there for one night. Breakfast was sufficient, with the typical stuff. Would choose this hotel again if we ever come back to banff.

    4
    « Very Good Experience, Will Be Back »

    Very content with my stay. Rooms are large, beds are comfortable, room was clean. Like the complimentary hot breakfast, and enjoyed the indoor pool, which I appreciated did not leach chlorine smell into the hallways. Stays contained. Convenient parking under the hotel in the underground garage - what more can you want for the price? 10-15 minute walk to downtown Banff

    4
    « Spacious rooms good value »

    With queen size twin beds the room was spacious and beds comfortable. A refrigerator, microwave and coffee maker, spa, pool and hot breakfast included in tariff this hotel was great value. It's only a short walk to the main downtown. Would recommend

    5
    « Great staff! Great hotel! »

    We stayed 5 nights in a two bedroom suite. It was the perfect lay out for a family of 6! The rooms are clean and spacious. Rusty always had a surprise for the kids in the room when we got back. He had their teddy bears posed on there beds. They really looked forward to seeing what was next. The pool area is a bit small and no slides but the kids had fun! The hot breakfast is a full breakfast and lots of variety. The area is very clean and always attended. Thank you for a great family hotel. See you next year.

    5
    « Hot tub room »

    We upgraded to the hot tub suite. It was a pricy upgrade but worth it for the private hot tub on the deck. The full sized hot tub and the patio seating were great. The only suggestion that I would give for the deck would be a table and chairs to eat at. The deck is definitely large enough to have it all! The king sized bed was firm. And the pull out couch was also firm but not bad. The room has a nice wet bar area which we took advantage of. The room was bright and spacious. But it did have black out blinds! The only complaint was the sound of the fan in the room which was loud and we couldn't turn off. Overall, I would stay in this room again. The hotel in general was also great. It provides an amazing free breakfast that has everything you could imagine from hashbrowns to bacon to sausages to pastry to fruit... and that's just naming a few. The hotel has an indoor pool which we never used as we simply used the hot tub on our deck. Hotel is great and I would recommend the hot tub suite!

    4
    « BW Siding 29 - Best Deal In Banff »

    The combination of a large clean comfortable room for the price of a budget hotel makes this the best hotel deal in Banff. Throw in breakfast and a great location along Banff Avenue with underground parking and a good pool for the kids only increases the deal staying at the Best Western Siding 29 hotel offers.

    4
    « Great experience »

    Great hotel and location. Bed was comfortable but pillows were not. Bring your own pillow. Breakfast had a large selection and was very good for a hotel breakfast. Trip Advisor says I have to make this two hundred characters minimum but this is all I have to say.

    4
    « huge rooms »

    we were pleasantly surprised by the size of the room - 315 - two double queens - comfortable bed and pillows - property has on site underground parking, heated indoor pool, breakfast included and about a 10-15 min walk to the centre of Banff - would highly recommend this hotel

    5
    « Best of the Best »

    Really enjoyed my stay and highly recommend this BW. I found all employees helpful, courteous and friendly. The breakfast was AMAZING, not your typical BW continental, over and above. Set in the beautiful mountains, the hotel itself was pretty, comfortable. Would return in a heartbeat! Five star hotel.

  • 5
    « Good hotel »

    Great location. Lots of eating places close by. Easy walk into the town. Pool, underground secure parking, clean quiet rooms and a great breakfast. Mountain views from front facing rooms. Prices are competitive .

    2
    « Needs updating, jacuzzi tub cleanliness needs to be addressed »

    Stay at this location in Banff. Coil spring mattresses, small, stiff pillows. Old, blurry TVs in odd locations. Rooms don't maintain a comfortable temperature unless you have the noisy heater running.

    4
    « Nice hotel »

    Good hotel, away from Downtown Banff. Liked the underground parking. Pets are welcome. Good breakfast. A little tricky to find at first but once you landmark it is easy. You need to turn at the Shell Station and the hotel is on your right.

    2
    « lack of cleanliness »

    Dirty sheets on one bed, hairball in the shower, room only half cleaned one day (did not empty overflowing garbages, left dirty dishes); elevator stunk like bad fish for entire duration of stay, no spoons for yogurt (when asked for a spoon the staff handed the spoon over holding the bowl not the handle), frayed towels, uncomfortable mattress. Would never stay at this location again.

    4
    « A great hotel in a good location! »

    I stayed here in April 2016. I found the hotel to be clean, well maintained and very quiet. The staff was great - I had a problem with my TV and someone was there to help in less than five minutes. Underground parking is a nice amenity. The breakfast was good - hot and fresh. I will stay here again!

    4
    « quick trip to Banff »

    We found this hotel to be very clean and quiet, and a quick walk to the downtown area. The breakfast (included) was very good, with a good variety of items. Breakfast area was very clean and everything was well presented. Pool was small, but very clean and bright as well.

    5
    « Pleasant stay close to downtown Banff »

    We had a clean, comfortable room with two queen beds. We stayed two nights. Close to downtown Banff and other attractions. Breakfast was pretty good. Hot and cold buffet. Didn't have time to use pool.

    4
    « Good, Less Expensive Stay »

    Our family stayed at this location during Easter break. The hotel was full as expected but everything ran smoothly from the time we first visited the front desk for check in, to the time we checked out. They offer a good variety of breakfast items for their free breakfast and are there to keep things stocked up as food depletes. The staff were helpful in questions and polite. The only negative thing to say was that our room was fairly warm. We mentioned it to them and they said they don't have the ac on yet because it's not the season for it. This is understandable. We found a solution by opening our sliding doors to let cooler air in at night. Overall, a good place to stay and well located to downtown. I would recommend this hotel and stay there in the future.

    5
    « Banff in April 2015 »

    The Best Western Siding 29 is such a nice hotel that we have used it every year for our family ski trip ever since I can remember. The location is very good, the staff is super, the rooms large and the beds comfortable. We use the pool and whirlpool every evening and find the breakfast hot, quick, and enjoyable. We will be back next year.

    4
    « "Comfortable Hotel in Banff " »

    We decided to have a longer tour hours in Banff area and we ended up in this Hotel. The room we've got is spacious with balcony. Its near to downtown shops and restaurants :) The breakfast is great as well and with a heated parking lot at the basement. It was a nice stay in this hotel and will surely comeback once I set my foot again in Banff.

  • 1
    « Utterly disappointing »

    I booked this hotel based on the good reviews and to say it was a disappointment is an understatement. The breakfast is mediocre. It is the noisiest hotel I have ever stayed in. I suspect the walls are made of paper! The cleaning staff threw away our ski pass (it's a ski resort!!!!) and the place we bought it from said this has happened before in this hotel and wondered if it had been stolen! Every morning at 8 am we were woken up by maintenance or housekeeping even when the do not disturb sign was up. DO NOT BOOK. There are far nicer hotels for the same price in Banff

    4
    « One Night Stay »

    Very comfortable well appointed large room, with a balcony. Bathroom was modern and clean. Nice spot to stay for an overnight in Banff. It is a short walk to downtown for shops and restaurants, as well as the numerous hiking trails located throughout Banff. Heated Underground parking is included, which is a bonus particularly in winter months.

    4
    « Very comfortable stay. »

    We enjoyed our stay in this hotel very much. Our room was spacious and clean, and breakfast was great too. We will absolutely consider Siding 29 Lodge when planning our next ski trip to Banf, and for next season's trips as well.

    4
    « Great Quick Stop in Banff »

    My fiancée and I were driving from Kelowna to Manitoba and booked at the Best Western Plus Siding 29 Lodge as a stop along the way. To our surprise they had upgraded us to a jacuzzi suite since we were Best Western Rewards members. The room was a little dated, but very well maintained and the jacuzzi was a lovely treat, so much so that we didn't even leave the room to use the pool. Both ladies at reception were lovely during check in and check out. The breakfast was fine, nothing to write home about, but enough selection that you won't go hungry. Location wise it was in good walking distance, and it was handy that the Safeway was just a 10 minute walk away. We would definitely stay again.

    4
    « Holiday »

    Although hotel is a little older, rooms appear to have been renovated and have ample room to relax along with a large sitting area to enjoy a a game or two in the evening. Bathrooms were very well done with updated tubs and shower. Arrived very early on day of arrival yet staff extremely helpful getting us into our room and providing late check out on our departure date for outgoing flight. Impressed with pool and hot tub as temperature in pool was nice and warm and first hotel hot tub I have seen that was hot enough with excellent jets. Hotel location is perfect, walk to downtown is short along with other restaurants in surrounding lodges nearby. Small liquor/beer store next door for those wanting a bottle of wine or cold one to put in the fridge. Would definitely recommend this hotel, only gave a 4 as it is a little dated but a great stay for the rate we secured.

    4
    « A great find »

    This hotel was a nice surprise! The pool and hot tub area provided a nice way to unwind after a full day of skiing. Around a 10 minute walk from downtown, the location provided a great quiet space to relax. The underground parking was an added bonus. The breakfast was fairly good as well.

    4
    « Great stay.... »

    My husband and our son enjoyed our stay here. We took advantage of the pool. Go prepared with towels and wear flip flops feom your room as there are no change rooms in the pool area.....if you are shy you may not like it as it is pretty visible for those going up to the second floor or even on the second floor. We didnt mind it and our 3 yr. old loved it. Great breakfast with bacon & eggs & cereal & toast & fruit and much more..... Free wifi in rooms! Underground parking also nice! Would stay here again

    4
    « Quick trip to Banff »

    Stayed at the BEST WESTERN PLUS Siding 29 Lodge in Banff this past October 2015 with my wife and a friend. The hotel is well situated and within walking distance to the central part of the downtown area. The rooms were very clean, spacious, comfortable and quiet. As mentioned by Bruce B, they do serve very good breakfasts but the dining area is a little bit on the cramped side. It would be a good idea to expand the dining area, if possible. If not, it's something that we can live with, I guess. Underground parking is good. Hotel staff friendly and helpful. Definitely recommend.

    4
    « Best Western Siding 29 Banff »

    The usual good Best Western hotel. Decent size and clean rooms, decent breakfast. Only problem was that ground floor room was stuffy - couldn't get windows open an not AC in the winter. Also never got a bill either by copy under door and no e-mail ever arrived.

    4
    « Banff vaction »

    Staff were awesome ... very helpful. Hair dryer was not working in room but was replaced within 15 minutes. Location is close walking distance to most things. Hot breakfast included bacon,eggs,sausage and hash browns was good however the layout of breakfast area was a bit cramped. When we checked into hotel we were located in back of hotel which faces a townhouse and room smelled of too much air freshener. Changed to a front room much better view and smell. Enjoyed having a balcony. Parking underground was good but a bit cramped. We stayed during the week so it was no problem getting a spot. On weekends I could see there not being enough spots. Overall good experience would stay again.

  • 5
    « Business Trip »

    I have stayed at this hotel previously when I was in Banff on business and would definitely recommend it. It is conveniently located and have always found the staff to be very pleasant and professional. The breakfast has a wide choice and the rooms at least the ones I have had are quite spacious.

    5
    « good quality good value »

    My wife was very impressed with cleanliness of the room. We thought it was great quality for the value. Breakfast was very good quality and well maintained. Good view. the beds were very comfortable. If you have a larger vehicle parking is a bit difficult but there is underground for regular cars.

    2
    « Poor Management and dirty room »

    I complained on the first two days to the front desk employee and requested to speak to the Manager on both occasions. The Manager was not available and did not follow up. The front desk told us there was a party in the room the night before and the room was very dirty so our arrival early check in was not granted. The check in was just after 3pm. The room had a tobacco odor and there was sticky substance all over the hall to bathroom and all over doors and handle. (Perhaps beer or wine). There was blood on the curtains and a brown stain above the bed. This is what I could see so there must have been more. This is the dirtiest room I have ever stayed in and my family were most uncomfortable in the room and the first time I have complained on the BW product. As a diamond member I am most disappointed with the service and room, reading other trip advisor comments the same has occurred to others. This can only mean poor hotel Management not caring about the BW brand. Until a competent Manager is put in place I will not stay at this location again and will recommend others do not.

    3
    « Expected Better »

    Our room was nice, spacious and comfortable. The jacuzzi tub was enormous! Moving along with the stay, we were expecting to be able to access in room movies - rental or pay per view. It's not out of the ordinary for hotels to offer this and this one specifically said they do, in the hotel details we looked at when booking. There was no hotel information binder that all other Best Westerns we've stayed at, have in their rooms. This made it difficult to determine any further specific details or options or services available for our stay. Breakfast in the morning was in a room far too crowded. It was difficult to get to anything and when we did there was no place to sit to eat it. Most people seemed to opt to take it up to their room. Perhaps, taking up seats and table space in the lobby might have served as a strong suggestion to the management. As with the under-sized breakfast room, there was under-sized hot water supply. We also had little to no hot water in the morning. Carpets throughout the hotel were also extremely dirty. It's not a terrible hotel but it's also not the least expensive hotel around, either. We expected much better than it really was. It was a little disappointing.

    4
    « Reasonable rate for banff »

    This is average best western, we chose it cause its pet friendly. The rate per night was very reasonable for banff.The rooms good use a good spring clean, walls need to be washed and baseboards scrubbed, I always carry lysol wipes for a extra clean.The breakfast was great , lots of options, the staff was great very friendly. I would and will stay again , I hope they work on their cleanliness?.

    4
    « Good place at a decent price... »

    Summary ? a good place to stay. Close enough to Downtown Banff, free parking, free wifi, decent hot breakfast. Pros ? In addition to the above, the room was a nice size and in good condition. Room had a good size fridge and a microwave. Complimentary coffee and tea is available in the lobby right outside the breakfast dining room. Cons ? The beds are not luxury beds ? no pillow tops. So if you're looking for a soft comfy bed, this isn't the place. The bed was decent but I did miss the pillow top. Also, while the free breakfast was good, the dining room was very small so seating can be a challenge.

    2
    « Very Dirty Room!!! »

    Let's start with the positive... We attempted to check in a little early, but our room wasn't ready, fortunately we were allowed to park in the parkade. When we finally checked in it was fast & friendly. Now, for the not so positive... We paid $350 a night for a room with the private hot tub on the balcony, which may have had too much chlorine (or it was dirty) cause we were incredibly itchy afterwards. The carpet is in severe need of a cleaning. The bathroom floor had hair pins & hair all over, which means it was not wiped down. The bathtub also had hair in it. It was the worst king bed I've ever slept in & the pillows were horrific. The wet bar was in pretty rough shape as well. This is my second time renting this room & as much as I enjoy the idea of the private hot tub I don't think it's worth staying here again...far too dirty.

    4
    « Always Drove Past - No Longer! »

    My wife booked the hotel, we literally have driven by many times and booked elsewhere... To our surprise the room was large with fairly new fixtures. Easy access to everything and a decent walk into town. The pool and hot tub was good for us... The breakfast was perfect sausage, bacon, oatmeal, etc. We will 100% stay here again - if there was any complaint it might be the parking stalls are not very big...

    4
    « Weekend getaway. »

    The parking lot during check-in is a little bit small. Although the check in process was quick during my arrival. Underground parking is available using your room key. The room I rented was a very adequate 2 queen room (please see my pictures). They have complimentary HOT breakfast in the mornings that consist of everything you would have in a standard hotel chain (cereals, toast, yogourt, fruit, orange/apple juices) but in addition: sausage, bacon, scrambled eggs, potatoes (see picture of a sample plate). They also have a swimming pool here which was average. The bathroom sink had a crack in it though but other than that, very good.

    3
    « Affordable place with breakfast »

    Booked way in advance and stayed for 2 nights. Parking was included and there were plenty of free spots. Room big size with king bed, fridge and micro was clean, still needed face lift. Bed sheet was fresh but needed replacement due to spots I found just prior departure. Breakfast was better than average continental, still not so good as we ate in other Best Western locations. There are pool and hot (warm will be right) tub onsite. Unfortunately both of them are very close and cold water splash will reach you in the tub. I'm not sure that will come back as there is no sauna or steam room; so needed after ski day.

  • 3
    « Average, but friendly »

    The rooms were average, but the lobby and hallways definitely need some upgrading (I believe they are doing renos right now) Front Desk Agent was friendly, however housekeeping had came into my room probably 3 times when a DO NOT DISTURB sign was on the handle.. 3 times? Seriously? I was granted a later check out which was very helpful, so thanks to the manager for that but possibly some better communication with Front Desk and housekeepers could be improved so I'm not being interrupted during my sleep.

    3
    « Average Hotel, Decent Pricing »

    I stayed here while visiting Banff. Located walking distance from all the shops and restaurants in the Area. It's a little dated, and the smell of chlorine from the indoor pool/spa wafts through the hallway. Their free breakfast is really basic and nothing special, but still FREE! I spent three nights here and thought it was rather inexpensive compared to the other hotels nearby. If you're on a budget, this would be a good place to spend your night.

    3
    « Not the best »

    We stayed 1 night at this hotel and we were told on check-in that their pool was closed because of vandalism which is strange because it is opposite the front desk. The rooms were nice but there was no coffee for the in room coffee machine. They do have a free breakfast however don't expect quality food. You get what you pay for. Not in the center of town but still noisy from the main street and trains.

    5
    « We love to stay at Siding 29! »

    Its our go to place to stay in Banff ! It is #1 pet friendly too - our collie loves it too! The staff are so caring and gracious. The rooms are comfy and clean. Its a quaint place and our favorite out of others we tried. Nice touch with free breakfast buffet

    4
    « Right downtown and very cozy »

    We stayed at this small hotel in Banff Village for a night on our way to a conference. It was cozy and while the room was small, it had two very comfortable wing-back chairs. We were able to explore the town on foot and many places for dinner were nearby. The breakfast was the better than many breakfast-included hotels, with eggs and bacon, fruit, cereal and waffles.

    5
    « Better than expected! »

    We stayed for free after redeeming some of our airmiles points. And we were happily surprised! The building & room decor is very modern. Our room was spacious & very clean; we got a standard 2 queens room. Free parking, free WiFi that worked great, free hot breakfast that was decent. Having a fridge & microwave in the room was also great. We plan to stay again!

    1
    « Girls weekend »

    We chose this hotel because our stay 2 years ago exceeded expectations. Although an older hotel and dated from the outside, the rooms had been redone and it was very quaint. It's likely just gone a bit downhill since then. Beds were hard including the pillows so fairly uncomfortable. Bathroom small although the reno's were good. There was a hole in the wall near the electrical outlet that was a bit bizarre. The mirrors were dirty. The mini refrigerator dented. The bedding had a large dirty footprint on one of the beds the second night, so the overall cleanliness was questionable. Tiny hot tub was overrun with hotel guests so we got in and got out quickly. When we called about the dirty bedding the hotel staff was unapologetic. For similar to what you'd pay to stay at the Rimrock, I would just go to the Rimrock and enjoy yourself.

    3
    « Good room bad service »

    Good room and breakfast, small pool with too much clorine - hard to breath even. Receptionist like a doctor - have to pull out all info. Charged $100 for deposit without any explanation. Had to call afterwards just be explained that this money would be returned. What a nonsense!

    5
    « Ski Trip »

    I stay in hotels all over North America on business. I stayed at this hotel during a ski trip in the Banff area, iit was most pleasing, the room was great, the staff was pleasant and the breakfast was much better than the one II have in most hotels that include breakfast.

    5
    « Overnight stay »

    Good value for $$ spent. Very nice hot breakfast. Staff very friendly and helpful. Location near several good restaurants. Would definitely stay here again. Pool clean.Underground parking a definite asset. especially in winter.

  • 4
    « Ski trip »

    Don't book any hotel in Banff on a weekend , -1 star for that, jacked up prices. Yelling people in the hall at 3:30am -1 star for that. Good place otherwise, nice room, decent bed , good bathroom overall good room layout with balcony. Ok view of outside. Slight temperature issue in the rooms and building but tolerable. Excellent location for ski hills. Great breakfast typical hotel one. Friendly people. Staff was great and helpful. Indoor parking. +6 star for all the above. I'd probably stay here again. Hot tub was small ,needed to be the size of half the pool, also needed to be an outside one. Maybe could use new carpet and entrance Reno . Get rid of iPhone alarm clocks nobody has that or put an adapter or something.

    2
    « Decent hotel if you want to walk blocks for parking »

    Avoid this hotel if you want to be able to park close. The underground parking is extremely tight and will fill up to capacity even when the hotel is not full. During our stay, we were forced to park on the street several blocks away and had to navigate dark and slippery sidewalks back to the hotel. The hotel and rooms are actually quite nice...better than we expected.

    5
    « Best Price and great stay »

    The Best Western Banff is affordable with a breakfast included. If you are swinging through to Ski and don't want to break the bank this is the hotel to stay in. Rooms are nice - internet is strong and overall you can't go wrong.

    3
    « Banff is such a beautiful place »

    The rooms were good, the bed slept well but the rooms were very hot and it was difficult to adjust the temperature. Some of the staff were not particularly helpful. They cannot accommodate change for the guests where the guests had other tourist commitments. Parking beneath the hotel was fantastic.

    3
    « Average at best »

    for a Best Western Plus, it does not exceed any Best Western hotels we have stayed in in the past. I would rate the Best Western in Canmore more of a Best Western Plus than I would this one. Although staff was friendly enough, they didn't seem to go out of their way. Breakfast room, meals were cold and juices not replenished.

    5
    « Great Winter Vacation Place To Stay »

    With the exception of a ventilation system problem this hotel provides great service with a very friendly staff at a reasonable price for a tourist location like Banff. Underground parking is a real added bonus especially in the cold weather.

    2
    « book on agoda.com not BW.com »

    You will get the cheapest rates on Agoda.com or some other website instead of BW.com My room was 17$ less on agoda and 9 less on booking.com The BW website jacks up prices. It says they will match any price on the website but I spent an hour on the phone with somebody trying to fix it. Futile efforts trying to make them match what they advertise.

    3
    « Family skiing trip »

    I am at crossroad to give this hotel 2 points or 3 points. Typical Best Western Plus is a great hotel. This one has only Plus in the name. Our room on the upper third floor was great - very open and with large glass sliding door to the balcony. Picture above actually show part of our room from outside. The room was spotless and clean and everything worked. Free internet had reasonable speed. TV was working. Bed with 4 pillows was fine as well. Bathroom was clean as well. The minuses were discovered within few hours. The door to the balcony had no locks and was protected by wooden stick. Leaving few laptops and passports in the room while skiing - car sounded as better alternative. There are no safe boxes. When we got to the room it was minus 20 outside and room was cold. Any attempt to adjust temperature in the room using thermostat did not provide any results. And if anyone will say that I cannot adjust thermostat - its part of my occupation. Complain to the front desk on 2 days had the same answer and same smile - we will take care of it. The bathroom located under AC unit was very hot and keeping bathroom door open at night really helped. The corridors had similar problems - overheated at night and cooled with outdoor air (-20C) during day time. As a professional opinion - personnel does not know how to operate hotel HVAC system or do not care. Breakfast - does not worst to mentioned. Very plainly made scrambled eggs, potatoes, bacon and sausages. Supermarket quality waffles. Not even a waffle machine found in most regular Best Westerns. Location is very good within 2-3 blocks from restaurants, supermarket and liquor store is around corner. Its a reasonable hotel but I don't think it could qualify for Best Western PLUS, more like regular Best Western.

    3
    « Not bad »

    Room was clean and spacious and the bathroom was also a good size. The TV and cable didn't work, which was not an issue for me or my wife, but disappointing for my 5 year old, who found the evenings/mornings quite boring without it. No bar or restaurant and my wife found that the swimming pool was over chlorinated. Decent breakfast although fresh juices ran out regularly and seemed to take an age to be restocked. Not too far away from the town centre.

    5
    « Exceeds Expectations »

    Surpassed all expectations. Room was spacious with large flat screen tv, free wifi, and the room and bathroom were nicely renovated. Got a room on the first floor, which allowed us to let the dog out easily through our room (sliding door opens up to communal patio). Free tea and coffee in the lobby was a warm welcome during our chilly stay-- though it would have been nice to have some HOT CHOCOLATE as well. The free breakfast was impressive. Considering that we got breakfast at a later time, the variety of food available was very accommodating. While the underground parking was free, be aware that the number of stalls are limited and fill up rather quickly in the evening.

  • 5
    « Great spot in Banff »

    Beds are exceptional, breakfast is the best continental we've had anywhere, bit of a walk to the mainstreet of Banff but it's a lovely walk, underground parking is the best (not friendly to trucks with large tires, but fits SUVs). Would stay there again.

    3
    « A Hard Night »

    The bed was overly firm and my husband and I both woke up with a severe backache.The staff was very friendly and helpful. Clean rooms and a full breakfast. Our family spent our 3 days of Christmas there with our dog.

    4
    « Ideal location, comfortable room »

    A good comfortable hotel situated just a short walk from downtown Banff with the added bonus of some good mountain views. The room was spacious and comfortable if a bit hot (due to the air con not being on in the hotel). A good breakfast spoiled by being in a very small room and guests having to wait for a free table.

    5
    « Cozy stay in downtown Banff! »

    Our stay at this hotel was great from check-in to check out. Friendly and helpful staff, impeccably clean rooms and close to everything downtown at a reasonable price. Enjoyed the pool and hot tub as well as took advantage of the complimentary continental breakfast that had a variety of options.

    4
    « So so place to stay! »

    My brother Seigfried and I stayed here from May 20th to the 24th or a total of three nights. The room was comfortable and clean. The building is not new like the one in Canmore with nice views. There was no screen door on the balcony and I don't understand why not unless previous guests wrecked it. The bed was very comfortable. Even though it was not tourist season it was very busy as every room was booked. We parked in the garage and left the vehicle for the duration of the stay as we were afraid that we wouldn't get a spot if we left. Breakfast was a horror show. The first morning I went down I arrived just in time as there was still seating but quickly filled up. There was nowhere to sit by the time I left. The food was good. The next morning I didn't bother as my brother went down at 6.30 and returned to tell me that it was jam-packed in the breakfast room. On Saturday we expected it to be crowded but we were pleasantly surprised to find very few sitting. The beds are very comfortable. I stayed in the room most of the time was I was not getting enough sleep. Staff came in to clean and were very friendly. I also enjoyed watching the big screen t.v. as it was about 50 inches. Generally it was quiet and I didn't hear much noise. Even when staff cleaned other rooms it was quiet. I would consider staying there again if visiting Banff again.

    3
    « Disappointing! »

    We are Best Western Diamond and had been having excellent experiences with this chain as we crossed the Western US and Canada.... until we arrived at the Banff property. On the one hand, we were grateful that we were able to snag a reservation at the last minute. On the other hand, the hotel itself was a huge disappointment. The hotel has very low ceilings, narrow corridors and small rooms giving the place an overall claustrophobic effect. This experience is highlighted by the very tiny, creepy garage where guests are forced to park because there is no street parking available. The breakfast room is tiny, overcrowded and generally unpleasant. Front desk staff was indifferent. Breakfast amongst the worst on a 90 day trip. Would not stay here again.

    4
    « Dependable Quality »

    A typical Best Western experience - clean rooms, good staff, nice property, underground parking. Walking distance to food and entertainment. Have stayed here before and would stay here again. Priced similar to other local hotels.

    3
    « Hotel needs TLC »

    Areas of the hotel need some TLC. Staff were not overly friendly. Toilet plunger was left in main hallway and cleaning staff did not seem to think it should be removed. A toilet plunger with wet toilet paper hanging on it does not show me that the staff care about appearances. There were no instructions for the hot tub and had to ask front desk clerk to come and show us how to operate it. Wouldn't return to this hotel and was overpriced for what you got.

    4
    « Just to relax »

    Our trip was spontinius and was very easy to plan thrue my best western reward so me and my newly GF of Mine had a awsome trip in Kananaskis provincial park and end up Banff and we di have super night the Jakazi room was spacious and fun and comfortble Thanks

    4
    « Just being in Banff makes everything better. »

    Staff was courteous, efficient and helpful. Facility is well located, convenient to restaurants, shopping, etc. Rooms are very comfortable and well above adequate. Pet friendly with nice area to walk dogs. Underground protected parking with elevator to room floors. Very pleased. Recommend and we would stay there again.

  • 3
    « Parking limited »

    Had a nice stay overall. This is an old hotel. The hotel was clean. The staff was very friendly. They breakfast was okay. Room was clean. The parking is limited. There is underground parking and a few spots out front. If you arrive late, you might have to park along the street. It is located on the end of town, making easy to get around town or out of town.

    5
    « Very helpful staff and good value »

    Used my AMA to get a great rate. Very helpful staff! They offer breakfast with your stay and the quality of the food is good. It is also pet friendly, so your critters can stay too! We needed the room for some extra time on the day we were checking out and the young man at the desk was very kind and allowed us to have a late check out! I would recommend this hotel if you are staying in Banff. They are close to the main street but also far enough away that it is quiet. They have underground parking to keep the snow and ice off your vehicle.

    4
    « Very Good Hotel »

    Very good Hotel at very nice location at Banff. Rooms are nice, Breakfast is good. Clean. Under ground parking which is very good for winter time specially at low temperature or snow. I will book this hotel again. I will recommended my friends to stay at this hotel.

    4
    « Repeat Visit - Still meeting expectations... »

    We have stayed before. We really appreciate the consistency that we get with the Best Western Plus chain. Always clean, beds are comfortable, pillows are good, rooms are spacious, everything works all the time. A full self serve breakfast has become the standard, love the fact that they have hard boiled eggs, and other healthy choices. Our stays always meets our expectations. Will continue to be a repeat visitor.

    1
    « Banditos! »

    Even if you don't stay at their hotel, once they have your $ they will keep it. Rip off artists! Didn't stay there, but received a charge on our credit card. don't recall making a reservation, wasn't even in Banff that night. Was in Seattle. Never received an email confirmation of the reservation so we could have cancelled. When this was explained to Elsa Tungpalan her attitude was "I have your money and I'm keeping it."

    4
    « Great location »

    The hotel is within walking distance to downtown and shopping and restaurants. Lots of space in our room. The breakfast was very nice; lots to choose from, including hot food and fresh cut-up fruit. The swimming pool, however, was not very warm, but the hot tub was nice. The free parking included is always a nice feature.

    4
    « Excellent - Except for Dogs »

    We enjoyed staying at the Best Western PLUS Siding 29 Lodge. Our room was kept immaculately clean. It was a large room that also had generous outdoor balcony space. We had plenty of clean over-sized white towels in the bathroom. Given the fact that the streets of Banff are very congested, we appreciated the underground parking that was provided at no extra charge. We feel that we received good value for our vacation dollars. There was only one disappointment. This hotel has a very liberal policy of allowing pets. We encountered three dogs during our stay. One of these dogs appeared to be quite intimidating in the hallway. I would recommend that the hotel review their current pet policy. "Seeing-eye" dogs, and other working dogs should be welcomed. Other pets should be left at home.

    3
    « O.K. for a night »

    I like the Best Western chain. This is a fairly standard hotel, not exceptional. This review is a bit late as we stayed in May 2015. The price was good. There is parking. The pool / hot tub area is nice, the pool a bit small. A standard hot breakfast - eggs sausage croissants cereal. The hotel is at the end of town so not the most convenient for strolling. There is a computer in the lobby for use so was able to book my next hotel in Jasper.

    5
    « Exceptional »

    From arrival to departure staff anticipated every comfort by asking daily "Is there anything we can do for you today?" Location to downtown, restaurants, highway access, wonderful neighborhood, local market. Perfect location. Home away from home. Loved it.

    2
    « Best Western Minus »

    I thought the "Plus" was supposed to be good, but it was a definite step down from regular Best Western hotels we've seen in recent years. Not sure why the good reviews, maybe they stayed after someone like us had cleaned the room. Even then, it wouldn't be good. I'll give the facts & you decide what's important to you: Good: Looks good, reasonably quiet. Problems: Bathroom & sink cleaned OK, but shower curtain didn't look clean and room was very dusty--headboard, shelf by microwave, ledge on top of back splash, etc. Valence had large ugly stain, one pillow case stained & two literally falling apart at the seems so dirty pillow sticking out. No sheet over the comforter as is the standard for a hotel in the class this wants to be in. Mattress was very worn out--hard and sagged toward the middle. And they had one of those ridiculous tiny toilets that a man can't sit down on without holding onto his junk to keep it from touching inside the toilet, even smaller than most round-bowl toilets. What do they expect--should I sit down and pee on the floor? Can't do "1" &"2" at the same time. Garage entry and parking area all very tight--can't get in while cars are coming out, and can't see them coming as you go down the narrow ramp, lots of people have to back up & move forward, then back again to make the turn, all with cars waiting. Breakfast room was way to small. People standing waiting for a table. Continuous toasting machine required 3-4 times through to slightly warm waffles or bread, potatoes dry, sausage was OK, but only good thing about breakfast was the fresh fruit mix.

  • 5
    « Very good value »

    The hotel is older than most BW's - but very well kept and and comfortable. The basement free parking is nice & secure. There is always free coffee & tea available. This location is very nice; about 6 blocks from the restaurants and shops of downtown. A bus stop is in front of the hotel next door if you want to take a bus downtown for $2.00. Breakfast is good, but the room is a little cramped if you come during peak times. We had a nice balcony too.

    3
    « Average stay »

    Great location to walk to town, but we left a little disappointed after staying here. Rooms were clean and beds comfortable. Breakfast room was pretty chaotic and unless you got in early, selection was limited as we arrive one morning with 30 minutes left and staff were not replenishing cereal, yogurts or breads. Underground parking was also full to capacity. The kids had fun in the pool.

    4
    « So good we extended our stay »

    3 adults travelling together found this hotel perfect. Our room was a 3 bed suite (one bed in a separate room) and very comfortable beds and clean room. Well equipped too So we slightly changed our itinerary to stay another night. Sadly we couldn't keep our original room and spent the second night in a regular room, but still enjoyable. Breakfast was okay--fairly typical of the area. Very good location and free parking.

    4
    « Good choice in a busy busy town »

    Banff was hard to book. We had one night here in a king then out to back country Lodge then back here for 2 nights in a queen double. Queen double was better and cheaper. Breakfast was popular and plenty of it. Happy with the service, cleanliness of this place.

 

Getting to the hotel ...

All directions
From: Downtown. The Best Western Plus Siding 29 Lodge is located 3 meters east of downtown Banff on Marten Street.
 

Our other hotels nearby