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Ecco Suites, BW Signature Collection, Augusta

1062 Claussen Road, 30907-3206, Augusta, United States - See on a map
Ecco Suites, BW Signature Collection - Ecco Suites, Best Western Signature Collection The Ecco Suites, BW Signature Collection is ideally located in the center of Augusta. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Ecco Suites, BW Signature Collection is here to make your stay comfortable, affordable and convenient. With a wide array of on-site amenities that include a fully equipped business center, fitness room, heated swimming pool and a guest laundry facility, Ecco Suites is the obvious choice for nightly or weekly stays in Augusta. And since it’s located just off Interstate 20 at Exit 199/200, access to restaurants and downtown Augusta couldn’t be easier.

Best Western Plus

Ecco Suites, BW Signature Collection

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 327 guest reviews
NOTE ISSUED
Excellent
168
Very Good
104
Average
29
Poor
13
Terrible
13
REFER TO NOTICE
Business Business
63
Couples Couples
47
Family Family
145
Friends getaway Friends getaway
22
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Overnight stop Augusta"

5
barbstarkey, Whalley, United Kingdom 23/04/2019

Stayed 1 nt en route to Charleston. Yes it's not near any restaurants but for us it was only an overnighter, we went to Walmart for Carry Out (which was truly disgusting). We had a problem with checking in , Booking.com price v receptionist price, asked to see the Manager Mathew, who totally took charge of the situation, admitted there was a problem and refunded us the money plus a little extra in compensation, Mathew you were brilliant. Breakfast was standard in an extremely pleasant breakfast room but Linda the ‘lady in charge' was beyond exceptional, she was so pleasant and friendly that I gave her a hug. The rooms were clean and the beds comfortable. Can recommend

"Wonderful so far!"

5
mrsclark1970, Nashville, Tennessee 16/04/2019

We have had a great stay so far! Room is spacious, clean and comfortable. The pool isn't fancy, but it is perfect for the grandkids. I am especially thankful for Deborah because she is going out of her way,above and beyond her job, to assist my mother who is struggling with e.o. Dementia. Thank you so much Deborah!

"Great value and central location. Front desk staff are very friendly."

5
Donald D, Edmond, OK, United States 13/04/2019

The building is old but has been remodeled to look like a modern hotel. It has elevators. Being an older building an interesting feature of our room was that the window would open to let fresh air in. The window had a safety to not allow it to open but about 2 inches for safety. Breakfast was like what you would find in any Best Western. Our room was a suite with 2 queen beds. The sofa area gave space to meet friends and family in our room. Great location between main drag Washington Rd and the freeway to downtown Riverwatch Parkway.

"Great Place"

5
sriggins716, West Lafayette, Indiana 10/04/2019

We were there staying for the Masters. GREAT staff, super clean room. Good breakfast. Off the main drag but close to everything. I highly recommend this place. We stayed 3 nights on 2nd floor. Room 210 - directly across from hotel management offices. No noise at night :). Also, they offer a manager reception in the evenings.

"Practice rounds- Tuesday."

5
User 10/04/2019

Nice, clean, comfortable- our house keeper was wonderful- Felicia. The breakfast ladies were so nice and helpful. Desk folks were very helpful. We will stay here again. Thank you guys. Super nice. We will be back.

"Wonderful Pet-friendly Hotel"

5
Betty29142, Summerville, South Carolina 03/04/2019

Called and spoke with Kayla to see if we could get a reservation for the following evening in a pet friendly room with our cat. She handled our request efficiently, and she was at the front desk the following day when we arrived. She recalled speaking with Husband the day before, and she was very friendly and personable. Our room was clean and fresh smelling. Only hiccup was that it was right next to the elevator equipment room, so it was noisy until later in the evening. Checkout in the AM went smoothly with manager Matthew. We would definitely stay here again if we are in the Augusta area.

"Best stay for the money"

5
danielscott85, Lexington, North Carolina 03/04/2019

Very accommodating. Cassie at the front is awesome, always happy to help no matter how many keys I lose, the manager and cleaning staff are always professional and helpful, even the night girl megan is friendly.

"Ecco suites is now a Best Western and quite nice."

4
maryjanekeller58, Manchester, New Hampshire 02/04/2019

We were very impressed with the morning breakfast especially with our Breakfast Hostess Deborah and her attention to details. When staying in Augusta this location should be on your options for staying. This facility is non-smoking! Wonderful

"Definitely recommend"

4
User 25/03/2019

My family arrived into town around 1:00am and thankfully check-in was a breeze. We had spoken several times earlier in the day and the hotel staff was very accommodating of our situation. Breakfast was a nice selection and everything tasted great. Overall it's a stay I recommend

"GOOD WEEKEND STAY"

4
J R, Atlanta, Georgia 20/03/2019

The desk clerk Matthew greeting was friendly. We were made aware of what rooms were available and was able to select the room of our choice. Matthew should be mindful to make guests aware the wifi code is on the key pouch. Upon entering and inspecting the room it looked and smelled cleaned. The drawback was the mattress was too hard but the pillows were very comfortable. The bathroom exhaust fan should have i a separate switch from the light switch cause it's annoying. The front desk was notified after our return from a day outing that the housekeeper did not clean the room and we were told the do not disturb sign was on the door. Well we left out around 10am and removed the sign and did not return until late in the evening, so not sure what time they attempted to come by and clean the room. The front desk provided clean towels and assured the room would be cleaned the next day, of course it would, it's check out time! The continental breakfast was filling. Overall this is a very affordable, clean, quiet and conveniently located suite. i would stay again and hopefully get to try out the outside heated pool.

"ECCO Suite"

4
kmk225, Point Clear, Alabama 06/03/2019

We were looking for a clean and comfortable place to spend the night as we were driving through Georgia and this place was perfect! The room was large, clean and comfortable. The check in was quick and everything looked up to date. They allow pets if that is applicable to you. The only draw back was the road noise from the interstate, so you should ask for a room on the opposite side of the building.

"Good family trip"

4
felinefine12, Bella Vista, Arkansas 04/03/2019

We had a nice stay at the Ecco. It was called the Jameson when I last stayed there about 8 years ago. Beds were comfy, breakfast was good. For breakfast there were individual cereals which was perfect for my young daughters. There were omelets, biscuits and gravy, sausage, muffins, waffles, toast. The coffee is available all day. Parking lot was well lit at night and we saw pets were welcome. The pool was as warm as bath water. It was 73 degrees that day. We enjoyed our stay.

"ECCO Suites"

5
virginias729, Santa Rosa, CA 23/02/2019

Exceptional hotel. Very nice and friendly and helpful staff. Everything worked!! Room clean and quiet. Swimming pool was heated and clean and awesome! Hot breakfast the best with many choices and helpful staff in there. Microwave and large refrigerator were very nice to have. Fitness room was great. Using the business center with the computers was really helpful. Will definitely stay there again when in the area.

"Clean, Friendly, and Reasonably priced!"

4
RWLewisJr, Columbia, South Carolina 23/02/2019

ECCO Suites is a must stay if you are traveling near Augusta, GA (home of the Masters PGA). Matthew and his team are very friendly and provide outstanding customer service. This is not a 5 star hotel, but the staff doesn't know that! I travel for business and frequently stay in hotels, this was my first experience at ECCO suites. Clean room, recent renovations, and great staff! You will not be disappointed!

"Exceptional"

5
Dancer54401, Wausau, Wisconsin 16/02/2019

We requested a King and Sofa Bed option. The room was big, very clean and came with a microwave and full size refrigerator. It appears that the hotel has been renovated. The staff was pleasant and helpful. Included was a hot full breakfast with cheese omelets, sausage patties,biscuits and gravy, assorted cereals, muffins and bread, waffle makers, oatmeal packets, fresh fruit, assorted juices, hard boiled eggs, yogurt and good coffee. Deborah was extremely attentive in the dining area keeping the selections full and the area clean from spills and litter. Impressive. The price was great as well. We booked the room through Hotwire Hotdeals and got a super great rate, but the regular rate was very reasonable, They have a heated pool, fitness room and business center as well. Unfortunately we didn't have time to use these amenities, but they were available. I would definitely recommend this property and if ever in Augusta again would stay here. It is also 'pet friendly' with a $15 pet fee per pet.

"Great value, excellent staff"

5
User 16/02/2019

We stayed here with 3 kids before a ball tournament. The heated pool was a huge hit with the kids even in 50* weather outside. Rooms are nicely sized and had no problem putting 5 of us in a room. Breakfast was good but the service by Deborah was terrific, making sure that each guest had everything you could possibly need and hustling to the back if something was missing. We will definitely stay again, especially for the value this hotel provides.

"Health and Safety "

5
kerry_nazario, Raleigh, North Carolina 11/02/2019

The staff is very friendly. The rooms are clean and comfortable. I may stay in hotels for a week at a time so I really enjoy the large refrigerator. There are a lot restaurants close by as well. The hotel is pet friendly and smoke free. Deborah and Linda keep the breakfast area clean and stocked. Thank you to all the staff.

"Great place"

5
User 09/02/2019

If you are searching for a great place to stay this is it! A very clean & comfortable place and the hot breakfast served by Deborah was great! An exceptional value for sure! Lacey was so kind when we were running later than expected too!

"One of the best in the area!!"

5
User 13/01/2019

I'm at ECCO Suites multiple times a week and every time my experience has been OUTSTANDING!! The manager Matthew and staff Helen, Cassie, Alexia, Charmaine, and Kayla are AWESOME! You won't be disappointed.

"Great Place to Stay-- and For a Reasonable Rate"

5
iluvkuntry, Milledgeville, Georgia 27/12/2018

I conducted a very in depth search to find a hotel that was not only nice, but was reasonable, and convenient to the event I was attending. Ecco Suites was the perfect find! It has been renovated; so we were told at check-in; and it was nice.The room was really nice and included a medium sized fridge and a microwave, along with the usual furnishings. My husband was glad to find that it had a sofa in the room. WiFi was free and was faster than at many hotels where I have stayed. Breakfast was free and included hot and cold items. The sausage and the sausage gravy were the best items to me. The staff-- both when I checked in and out-- were very nice. If I need to stay in Augusta again; I will surely check Ecco Suites out.... Oh yes, they told us that as of the day before our stay, they are part of Best Western.

MatthewW4381, General Manager at ECCO Suites Augusta, responded to this review
Thank you for staying with us. We greatly appreciate you choosing our hotel, and are very glad to see that you enjoyed your stay. We hope to see you again.

"Mediocre at best"

3
Brittany T, Raleigh, North Carolina 13/12/2018

The photographer this hotel used should win an award. The photos on their site make the hotel look MUCH better than reality. Pros: Affordable, clean bathroom (at least for being an old hotel), close to plenty of restaurants and shopping Cons: Hotel is old and dingy, front lobby is lame and doesn't have a nice common area, bed is hard as a rock, sheets feel like sandpaper, the on-site market/convenient store was weak...only had a few snacks and way more drink options I'd pay a little more to stay at a better/newer hotel.

MatthewW4381, General Manager at ECCO Suites Augusta, responded to this review
Thank you for staying with us. I took the photos with an iPhone and loaded them directly to the websites. We are currently in the process of upgrading our lobby and a few other parts of the hotel. We have just finished painting the exterior of the building, the entire ground floor interior, and have purchased brand new fitness room equipment just in time for New Year resolutions. We will use your observations for our next steps, and greatly appreciate you taking the time to let us know.

"Comfortable "

3
John V, Washington DC, District of Columbia 11/12/2018

Stayed here as it had good reviews and was in a convenient location as we were passing through Augusta on the Interstate. Check-in took some time as the hotel had not been advised of our booking by Booking.com but the receptionist eventually sorted things out. The room (King room) was okay, a little smaller than expected and perhaps also a little older than expected but it was clean with a comfortable bed. Complimentary copy of USA Today and coffee available in the lobby. There are also a few computers in the lobby but unsure if these are available free to guests. Breakfast was good, the usual selection of cereals, etc, eggs with sausages and a waffle maker. Staff were very friendly and hospitable.

MatthewW4381, General Manager at ECCO Suites Augusta, responded to this review
Thank you for staying with us. We greatly appreciate you choosing our hotel, and are very glad to see that you enjoyed your stay. We hope to see you again.

"My 66th Birthday Weekend"

5
User 09/12/2018

Helen at the front desk was super nice. Suite Clean. Bed Fresh & Comfty. At Breakfast (Ms Deborah) was warm & personable with a smile. Food Hot & Fresh. Area Clean. Recommend highly & will stay again.

MatthewW4381, General Manager at ECCO Suites Augusta, responded to this review
HAPPY BIRTHDAY! Thank you for staying with us. We greatly appreciate you choosing our hotel, and are very glad to see that you enjoyed your stay. We hope to see you again.

"Surprising Value Exemplary Service"

5
User 12/11/2018

Our room was a cut above, double queen size beds,Large flat screen TV LOTS of HOT WATER!!!!.The room was clean and linens fresh.Very pleasant atmosphere. Only complaint was the bed seemed a little firm but this is a very personal preference kind of area. The breakfast was amazing! The staff was very helpful and friendly.The catering attendant named Deborah was extremely courteous to my wife after she poured waffle batter out on the counter,Deborah was quick to not only clean up the mess but also to charmingly put Glenda at ease over the entire incident. I would HIGHLY recommend this establishment to travelers in the Augusta area. Billy & Glenda Thornton High Point NC

MatthewW4381, General Manager at ECCO Suites Augusta, responded to this review
Thank you for staying with us. We greatly appreciate you choosing our hotel, and are very glad to see that you enjoyed your stay. We hope to see you again.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.