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Codes Avantages

Ecco Suites, BW Signature Collection Hotel, Augusta

1062 Claussen Road, 30907-3206, Augusta, United States - Voir sur une carte
Ecco Suites, BW Signature Collection - Façade Ecco Suites, BW Signature Collection est idéalement situé dans le centre de Augusta. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

À l’Ecco Suites, BW Signature Collection, vous passerez un moment agréable à un tarif abordable, dans un cadre confortable. Grâce à sa grande variété d’équipements sur place, dont un centre d'affaires entièrement équipé, une salle de fitness, une piscine chauffée et une blanchisserie réservée aux clients de l'hôtel, l’Ecco Suites est le choix idéal pour un séjour d’une nuit ou d’une semaine à Augusta. Par ailleurs, il est situé juste à côté de l’Interstate 20, à la sortie 199/200, ce qui vous permettra de rejoindre facilement les restaurants et le centre-ville d’Augusta.

BW Signature Collection

Ecco Suites, Hotel

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2019
Basé sur l'avis de 346 voyageurs
Note attribuée
Excellent
181
Très bon
106
Moyen
31
Médiocre
14
Horrible
15
CONSULTEZ LES AVIS POUR
En couple En couple
50
En famille En famille
151
Escapade entre amis Escapade entre amis
22
Professionnel Professionnel
68
Voyage solo Voyage solo
27
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"An Augusta evening"

3
dmallen704, Charlotte, North Carolina 18/10/2019

The exterior of the building and the lobby look amazing, very eye catching. The room however was very basic. The breakfast was extraordinary in variety with a good taste to compliment the meal. The price was fair for the trip.

"Wonderful Place to Stay"

5
Cynthia G, Sylvester,GA, United States 13/10/2019

Very nice property. Nice atmosphere, subtle lighting at night, nice landscaping, and good parking. I think that staff members are being trained. The evening staff was a bit distracted while checking me in. The morning staff was more focussed, explaining to me then working with her trainee. Room was clean. The bed was comfortable. The pillows were plentiful. Actually has a fridge with a freezer, something I really appreciate. Overall a wonderful place to stay.

"Best Stay Ever"

5
User 12/10/2019

Out of all the hotels my family and I have stayed at, this is the best one. The staff is friendly and helpful. They go out of their way for their guest. The breakfast is amazing and the environment is just all around relaxing. The hallways smell pleasant and you can barely hear any noise when you are in your room. We loved it here!

"Nice hotel. Can't trust staff"

2
User 04/10/2019

Stayed at this hotel just last week. Hotel itself is very clean, breakfast foods were great, staff at the front desk very friendly. The day we checked out, we noticed that a piece of our personal property was missing. We double checked everywhere, we even had them let us back into the room to make sure we had not misplaced it in there. The item was GONE! To have found this item, the housekeeper for that day HAD to "pilfer" to find it. We asked to speak to the manager, but told they were in a meeting, but they did get the housekeeping supervisor. We were told there was no way to tell who had cleaned the room (which was not cleaned). I'm sure there is some type of system to tell who had what rooms to clean that day, and if not, they do have security cameras in the hallway that will show who has been in and out of the room. Long story short, a police report was filed. I had to find the number to the corporate office myself. Got in contact with them and told them of the situation. We still have not heard anything back at all!!! They did not even offer to compensate any of our stay. It appears to us that having personal property stolen is not an important for them. So, just beware. I'm sure that if they went through our personal belongings that day you can probably bet that we were not the only room that was searched.

"Outstanding in every respect"

5
George54171, Charleston, South Carolina 03/10/2019

This is a most excellent hotel and has been every time I have stayed here - about 5 times since 2015. Everything is excellent. And every place within this hotel is always perfectly clean. I love it here.

"Said it was "New" but it is not!"

3
Stephanie K, Athens, Ga, United States 30/09/2019

Advertises as Augusta's Newest but it actually is the old Jameson just has a new name and ownership. The lobby is very nice and clean. Lobby staff was polite. When I tried to pay cash for my room over the credit card I used to reserve the staff told me that they don't take cash. I told reservations that I was traveling with a small dog and she said she added it but when I got to the desk the rate was $30 more because she didn't include it. Which is fine but I was lead to believe it was already accounted for. However, when you get to the floors it's a different story. Carpet seams are unraving, spots all over. We stay in a lot of pet friendly with our dog and she normally is ok, but this time she couldn't quit sniffing everything which tells me the carpets are not very clean. The room smelled not a fresh clean smell. It is hard to describe the smell - almost chemical from the air conditioner. The carpet in front of the air conditioner was also wet/damp. The "pillow top" bed was non-existent and was so hard that my husband slept on the couch the second night. The breakfast was ok. Gravy was the best part! Have stayed in better in that area as we frequent Augusta a lot since our daughter is in college there and will not stay there again.

"Great rooms! Very clean hotel"

5
User 23/09/2019

I was staying out of town for work and we decided to stay here. Never would have thought we would be treated as nice as we have been. Most hotels wont remember a certain person but kayla remembers me everytime and her being so friendly makes the checking in process much more comfortable. Would definitely recommend staying here! This is where I will come everytime.

"Beautiful, clean nwell worth the stay."

5
smith2713, Powder Springs, Georgia 15/09/2019

+This was a wonderful stay! I will definitely stay again. Very clean, the lobby was beautiful. I thought they had just remodeled it but the receptionist said no. The room was very clean. I have no complaints.

"Found a new home in Augusta!"

5
leelS7724NC, Cordele, Georgia 13/09/2019

Very pleased with this facility and happy that I gave it a chance. I have found a new home(hotel) to stay in while on business in the Augusta/Aiken area. There are many restaurants and shopping facilities in close proximity to this hotel. It's very easy to access I-20, I-520 and other major arteries to reach all parts of Augusta. The staff was very friendly, inviting and attentive to my needs. The breakfast was satisfying with a cheese omelet, bacon and breakfast potatoes. There were also other offerings at breakfast. I will be back as a guest next week!

"Hurricane Dorian Evacuation"

5
User 07/09/2019

Having never been to Augusta or an ECCO SUITES Hotel, our expectations were exceeded. Kayla, James and Kimberly were not only friendly and helpful but went out of their way to be supportive and made us feel like old friends or family. The heated pool, pet-friendly atmosphere and breakfast made our evacuation feel more like a vacation. The rooms were super clean, large and comfortable in every way. We did not know if we would be away from our home for an extended time and this is the place we would want to be. This hotel will be our go to for ALL hurricane evacuations(hopefully there wont be anymore) and some great new couples or family mini vacations. Thanks again to the staff!

"Last Minute Stop"

5
dboal, Gainesville, Florida 04/09/2019

Decided to stay here at the last minute and so glad we did. The hotel feels as if it may be fairly new. They allow pets, and although we don't have one, it was cool to see the pups around the property. :-) Nice room, great size fridge! I expected since it was a suite that there would be a few "kitchen" type things, but there were only disposable coffee cups - DO NOT PUT THESE IN THE MICROWAVE. (Who knew you had to read the cup before doing this?) We enjoyed the pool, but being heated, it would be even nicer in cooler months. (it was pretty warm in the beginning of September!) The breakfast was good, pretty run-of-the-mill. Encountered friendly staff and we really enjoyed our stay.

"great please to stay at"

5
rqhmd, Philadelphia, Pennsylvania 03/09/2019

This hotel was great from check in till checkout... I planning on coming back. I wish I remember the staff member that checked me in, she was very pleasant kind and caring when check in in. even the housekeeping on the second assigned to my room was Great! i don't remember her name but just on checking out never met the housekeeper.

"Breakfast was amazing"

5
Lashandra M, Augusta, Georgia 30/08/2019

The last couple of hotels had ok breakfast. And being that it was basically thw same everyday didnt make my day start off any better. But being my first time at Ecco suites. I loved it. The whole staff was amazing and friendly. They engaged and build relationships with their guest. But Ms. Deborah won me over. Even tho a employee may not have much say so to maoe changes as they would want to, Ms.Deborah does her job so well all whole making sure ahe keeps the breakfast lively. Feels good to actually wonder what beeakfast as instore for me in the mornings.

"Very pet friendly!"

5
abe r, Flint, Michigan 24/08/2019

Finding a pet friendly hotel with good reviews isn't easy. The Ecco suites were perfect for what we were looking for. The room was comfortable. The staff were great and the pet walk area was good size.

"Absolutely disgusting"

1
User 23/08/2019

This used to be a nice hotel but has quickly turned into a 1 star dump. Our first room had brown stains on the pillows and dirty/stains on the sheets. We were moved to another room and were met with the same problem. Do Not Stay There!!!!

WelJas, General Manager at ECCO Suites Augusta, responded to this review
I do apologized that you had a bad experience at our hotel. I will be getting with the housekeeping supervisor concerning your issues. We want to make things better for you and any future guest that come to stay with us. Thank you for your feed back.

"Ecco means Economical..."

4
User 19/07/2019

Everything about this place was great. My only desire would have been a better breakfast and a more comfortable mattress. The location is great, near many different restaurants, and the service was outstanding!

"Disgusting"

1
TrevorHulbert94, Erzenhausen, Germany 28/06/2019

The hotel staff were great at the check-in but after my 2nd night. I realized the bed was incredibly disgusting. On the underside of the bed sheets, I saw there were blood stains all over it and also noticed there were cockroachs in my bathroom. I had to buy a new toothbrush

MatthewWeberECCO, General Manager at ECCO Suites Augusta, responded to this review
I am extremely embarrassed that this was your experience while staying with us. These issues are not typical of our hotel and I want to make sure that we identify and correct these issues immediately. Please contact me at the hotel at your earliest convenience. [email protected] Thank you, Matthew Weber - General Manager

"Great stay"

5
User 25/06/2019

Had a very nice quiet time everything and everyone was so great... Very clean and just lovely. Staff was so nice and each and everyone of them went above and beyond to make sure i was comfortable there

"Best Breakfast in Town!"

4
Voyage06328863089, Augusta, Georgia 23/06/2019

The hotel was a hotel in as much as it was a room with beds and a bathroom. And I had read in a previous review that the sofa bed was the cat's meow...(not so according to my son)....but the breakfast. Now that was worth the price of admission.

"Great "

5
dkeefer2018, Lexington, Kentucky 24/05/2019

We had many choices here and looked at all reviews. We tried ecco for first time and am very impressed. Clean and comfortable, great folks at desk and convenient to park. Elevator and easy access to ice , laundry, work out. Stay here you won't be disappointed

EccoAugustaGM, General Manager at ECCO Suites Augusta, responded to this review
Thank you guys very much for staying with us. We greatly appreciate choosing us. We also want to thank you for taking the time out of your day to write us a review.

"Overnight stop Augusta"

5
barbstarkey, Whalley, United Kingdom 23/04/2019

Stayed 1 nt en route to Charleston. Yes it's not near any restaurants but for us it was only an overnighter, we went to Walmart for Carry Out (which was truly disgusting). We had a problem with checking in , Booking.com price v receptionist price, asked to see the Manager Mathew, who totally took charge of the situation, admitted there was a problem and refunded us the money plus a little extra in compensation, Mathew you were brilliant. Breakfast was standard in an extremely pleasant breakfast room but Linda the ‘lady in charge' was beyond exceptional, she was so pleasant and friendly that I gave her a hug. The rooms were clean and the beds comfortable. Can recommend

MatthewWeberECCO, General Manager at ECCO Suites Augusta, responded to this review
Thank you guys very much! I enjoyed talking to you guys, and I'm glad that I could help solve the problem with the 3rd party website. We hope to see you guys again the next time you are Stateside.

"Wonderful so far!"

5
mrsclark1970, Nashville, Tennessee 16/04/2019

We have had a great stay so far! Room is spacious, clean and comfortable. The pool isn't fancy, but it is perfect for the grandkids. I am especially thankful for Deborah because she is going out of her way,above and beyond her job, to assist my mother who is struggling with e.o. Dementia. Thank you so much Deborah!

MatthewWeberECCO, General Manager at ECCO Suites Augusta, responded to this review
Thank you for sharing a glowing review for Deborah. I will be sure to share this with her. We are very proud of Deborah, she definitely brings a lot of service and personality to the breakfast room that is hard to beat. We hope to see you all again!

"Great value and central location. Front desk staff are very friendly."

5
Donald D, Edmond, OK, United States 13/04/2019

The building is old but has been remodeled to look like a modern hotel. It has elevators. Being an older building an interesting feature of our room was that the window would open to let fresh air in. The window had a safety to not allow it to open but about 2 inches for safety. Breakfast was like what you would find in any Best Western. Our room was a suite with 2 queen beds. The sofa area gave space to meet friends and family in our room. Great location between main drag Washington Rd and the freeway to downtown Riverwatch Parkway.

MatthewWeberECCO, General Manager at ECCO Suites Augusta, responded to this review
Thank you for providing a wonderfully accurate description for our hotel from a guests' view point. We appreciate that you stayed with usand gave us a great review to top it off. We hope to see you again.

"Great Place"

5
sriggins716, West Lafayette, Indiana 10/04/2019

We were there staying for the Masters. GREAT staff, super clean room. Good breakfast. Off the main drag but close to everything. I highly recommend this place. We stayed 3 nights on 2nd floor. Room 210 - directly across from hotel management offices. No noise at night :). Also, they offer a manager reception in the evenings.

MatthewWeberECCO, General Manager at ECCO Suites Augusta, responded to this review
Thank you for staying with us during a particular golf tournament. We are excited to read that you enjoyed your stay. I have a lot of fun with the Manager's reception since we only do it during that one week. We do owe a large part of the success to Carrabbas and World of Beer for providing and preparing the food for us.

"Practice rounds- Tuesday."

5
User 10/04/2019

Nice, clean, comfortable- our house keeper was wonderful- Felicia. The breakfast ladies were so nice and helpful. Desk folks were very helpful. We will stay here again. Thank you guys. Super nice. We will be back.

"Wonderful Pet-friendly Hotel"

5
Betty29142, Summerville, South Carolina 03/04/2019

Called and spoke with Kayla to see if we could get a reservation for the following evening in a pet friendly room with our cat. She handled our request efficiently, and she was at the front desk the following day when we arrived. She recalled speaking with Husband the day before, and she was very friendly and personable. Our room was clean and fresh smelling. Only hiccup was that it was right next to the elevator equipment room, so it was noisy until later in the evening. Checkout in the AM went smoothly with manager Matthew. We would definitely stay here again if we are in the Augusta area.

"Best stay for the money"

5
danielscott85, Lexington, North Carolina 03/04/2019

Very accommodating. Cassie at the front is awesome, always happy to help no matter how many keys I lose, the manager and cleaning staff are always professional and helpful, even the night girl megan is friendly.

"Ecco suites is now a Best Western and quite nice."

4
maryjanekeller58, Manchester, New Hampshire 02/04/2019

We were very impressed with the morning breakfast especially with our Breakfast Hostess Deborah and her attention to details. When staying in Augusta this location should be on your options for staying. This facility is non-smoking! Wonderful

"Definitely recommend"

4
User 25/03/2019

My family arrived into town around 1:00am and thankfully check-in was a breeze. We had spoken several times earlier in the day and the hotel staff was very accommodating of our situation. Breakfast was a nice selection and everything tasted great. Overall it's a stay I recommend

"GOOD WEEKEND STAY"

4
J R, Atlanta, Georgia 20/03/2019

The desk clerk Matthew greeting was friendly. We were made aware of what rooms were available and was able to select the room of our choice. Matthew should be mindful to make guests aware the wifi code is on the key pouch. Upon entering and inspecting the room it looked and smelled cleaned. The drawback was the mattress was too hard but the pillows were very comfortable. The bathroom exhaust fan should have i a separate switch from the light switch cause it's annoying. The front desk was notified after our return from a day outing that the housekeeper did not clean the room and we were told the do not disturb sign was on the door. Well we left out around 10am and removed the sign and did not return until late in the evening, so not sure what time they attempted to come by and clean the room. The front desk provided clean towels and assured the room would be cleaned the next day, of course it would, it's check out time! The continental breakfast was filling. Overall this is a very affordable, clean, quiet and conveniently located suite. i would stay again and hopefully get to try out the outside heated pool.

"ECCO Suite"

4
kmk225, Point Clear, Alabama 06/03/2019

We were looking for a clean and comfortable place to spend the night as we were driving through Georgia and this place was perfect! The room was large, clean and comfortable. The check in was quick and everything looked up to date. They allow pets if that is applicable to you. The only draw back was the road noise from the interstate, so you should ask for a room on the opposite side of the building.

"Good family trip"

4
felinefine12, Bella Vista, Arkansas 04/03/2019

We had a nice stay at the Ecco. It was called the Jameson when I last stayed there about 8 years ago. Beds were comfy, breakfast was good. For breakfast there were individual cereals which was perfect for my young daughters. There were omelets, biscuits and gravy, sausage, muffins, waffles, toast. The coffee is available all day. Parking lot was well lit at night and we saw pets were welcome. The pool was as warm as bath water. It was 73 degrees that day. We enjoyed our stay.

"ECCO Suites"

5
virginias729, Santa Rosa, CA 23/02/2019

Exceptional hotel. Very nice and friendly and helpful staff. Everything worked!! Room clean and quiet. Swimming pool was heated and clean and awesome! Hot breakfast the best with many choices and helpful staff in there. Microwave and large refrigerator were very nice to have. Fitness room was great. Using the business center with the computers was really helpful. Will definitely stay there again when in the area.

"Clean, Friendly, and Reasonably priced!"

4
RWLewisJr, Columbia, South Carolina 23/02/2019

ECCO Suites is a must stay if you are traveling near Augusta, GA (home of the Masters PGA). Matthew and his team are very friendly and provide outstanding customer service. This is not a 5 star hotel, but the staff doesn't know that! I travel for business and frequently stay in hotels, this was my first experience at ECCO suites. Clean room, recent renovations, and great staff! You will not be disappointed!

"Exceptional"

5
Dancer54401, Wausau, Wisconsin 16/02/2019

We requested a King and Sofa Bed option. The room was big, very clean and came with a microwave and full size refrigerator. It appears that the hotel has been renovated. The staff was pleasant and helpful. Included was a hot full breakfast with cheese omelets, sausage patties,biscuits and gravy, assorted cereals, muffins and bread, waffle makers, oatmeal packets, fresh fruit, assorted juices, hard boiled eggs, yogurt and good coffee. Deborah was extremely attentive in the dining area keeping the selections full and the area clean from spills and litter. Impressive. The price was great as well. We booked the room through Hotwire Hotdeals and got a super great rate, but the regular rate was very reasonable, They have a heated pool, fitness room and business center as well. Unfortunately we didn't have time to use these amenities, but they were available. I would definitely recommend this property and if ever in Augusta again would stay here. It is also 'pet friendly' with a $15 pet fee per pet.

"Great value, excellent staff"

5
User 16/02/2019

We stayed here with 3 kids before a ball tournament. The heated pool was a huge hit with the kids even in 50* weather outside. Rooms are nicely sized and had no problem putting 5 of us in a room. Breakfast was good but the service by Deborah was terrific, making sure that each guest had everything you could possibly need and hustling to the back if something was missing. We will definitely stay again, especially for the value this hotel provides.

"Health and Safety "

5
kerry_nazario, Raleigh, North Carolina 11/02/2019

The staff is very friendly. The rooms are clean and comfortable. I may stay in hotels for a week at a time so I really enjoy the large refrigerator. There are a lot restaurants close by as well. The hotel is pet friendly and smoke free. Deborah and Linda keep the breakfast area clean and stocked. Thank you to all the staff.

"Great place"

5
User 09/02/2019

If you are searching for a great place to stay this is it! A very clean & comfortable place and the hot breakfast served by Deborah was great! An exceptional value for sure! Lacey was so kind when we were running later than expected too!

"One of the best in the area!!"

5
User 13/01/2019

I'm at ECCO Suites multiple times a week and every time my experience has been OUTSTANDING!! The manager Matthew and staff Helen, Cassie, Alexia, Charmaine, and Kayla are AWESOME! You won't be disappointed.

"Great Place to Stay-- and For a Reasonable Rate"

5
iluvkuntry, Milledgeville, Georgia 27/12/2018

I conducted a very in depth search to find a hotel that was not only nice, but was reasonable, and convenient to the event I was attending. Ecco Suites was the perfect find! It has been renovated; so we were told at check-in; and it was nice.The room was really nice and included a medium sized fridge and a microwave, along with the usual furnishings. My husband was glad to find that it had a sofa in the room. WiFi was free and was faster than at many hotels where I have stayed. Breakfast was free and included hot and cold items. The sausage and the sausage gravy were the best items to me. The staff-- both when I checked in and out-- were very nice. If I need to stay in Augusta again; I will surely check Ecco Suites out.... Oh yes, they told us that as of the day before our stay, they are part of Best Western.

MatthewW4381, General Manager at ECCO Suites Augusta, responded to this review
Thank you for staying with us. We greatly appreciate you choosing our hotel, and are very glad to see that you enjoyed your stay. We hope to see you again.

"Mediocre at best"

3
Brittany T, Raleigh, North Carolina 13/12/2018

The photographer this hotel used should win an award. The photos on their site make the hotel look MUCH better than reality. Pros: Affordable, clean bathroom (at least for being an old hotel), close to plenty of restaurants and shopping Cons: Hotel is old and dingy, front lobby is lame and doesn't have a nice common area, bed is hard as a rock, sheets feel like sandpaper, the on-site market/convenient store was weak...only had a few snacks and way more drink options I'd pay a little more to stay at a better/newer hotel.

MatthewW4381, General Manager at ECCO Suites Augusta, responded to this review
Thank you for staying with us. I took the photos with an iPhone and loaded them directly to the websites. We are currently in the process of upgrading our lobby and a few other parts of the hotel. We have just finished painting the exterior of the building, the entire ground floor interior, and have purchased brand new fitness room equipment just in time for New Year resolutions. We will use your observations for our next steps, and greatly appreciate you taking the time to let us know.

"Comfortable "

3
John V, Washington DC, District of Columbia 11/12/2018

Stayed here as it had good reviews and was in a convenient location as we were passing through Augusta on the Interstate. Check-in took some time as the hotel had not been advised of our booking by Booking.com but the receptionist eventually sorted things out. The room (King room) was okay, a little smaller than expected and perhaps also a little older than expected but it was clean with a comfortable bed. Complimentary copy of USA Today and coffee available in the lobby. There are also a few computers in the lobby but unsure if these are available free to guests. Breakfast was good, the usual selection of cereals, etc, eggs with sausages and a waffle maker. Staff were very friendly and hospitable.

MatthewW4381, General Manager at ECCO Suites Augusta, responded to this review
Thank you for staying with us. We greatly appreciate you choosing our hotel, and are very glad to see that you enjoyed your stay. We hope to see you again.

"My 66th Birthday Weekend"

5
User 09/12/2018

Helen at the front desk was super nice. Suite Clean. Bed Fresh & Comfty. At Breakfast (Ms Deborah) was warm & personable with a smile. Food Hot & Fresh. Area Clean. Recommend highly & will stay again.

MatthewW4381, General Manager at ECCO Suites Augusta, responded to this review
HAPPY BIRTHDAY! Thank you for staying with us. We greatly appreciate you choosing our hotel, and are very glad to see that you enjoyed your stay. We hope to see you again.

"Surprising Value Exemplary Service"

5
User 12/11/2018

Our room was a cut above, double queen size beds,Large flat screen TV LOTS of HOT WATER!!!!.The room was clean and linens fresh.Very pleasant atmosphere. Only complaint was the bed seemed a little firm but this is a very personal preference kind of area. The breakfast was amazing! The staff was very helpful and friendly.The catering attendant named Deborah was extremely courteous to my wife after she poured waffle batter out on the counter,Deborah was quick to not only clean up the mess but also to charmingly put Glenda at ease over the entire incident. I would HIGHLY recommend this establishment to travelers in the Augusta area. Billy & Glenda Thornton High Point NC

MatthewW4381, General Manager at ECCO Suites Augusta, responded to this review
Thank you for staying with us. We greatly appreciate you choosing our hotel, and are very glad to see that you enjoyed your stay. We hope to see you again.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.

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