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Best Western Hotel Ellerslie International, Auckland

4.0/5  - basé sur 154 notations.
2 Wilkinson Road, 1060, Auckland, New Zealand - See map

Stay at this 4 Star Auckland motel, ideally positioned just off the Ellerslie Penrose Motorway Off-Ramp, 15 minutes from airports and a short bus or train ride to the Auckland CBD. Enjoy the local attractions of Auckland like the gardens and markets of Aotea Square, Viaduct basin, Auckland Harbour, and Sky City Casino. Welcome to the Best Western® Ellerslie International, a modern establishment offering superior units and high-speed wireless Internet access, ensuring a memorable stay. Relax in the lounge bar by the heated swimming pool or dine in the a la carte restaurant - open for breakfast and dinner. Other amenities at this Auckland motel include queen-sized beds, air-conditioning and Sky cable television. Upgrade to an executive studio room and enjoy a spa bath. There are also one and two bedroom family units for those needing extra room. For superior customer service and a convenient location in Auckland, make a reservation at Best Western® Ellerslie International today and save!

Best Western

Hotel Ellerslie International

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
Traveler's Choice
 
based on 151 guest reviews
NOTE ISSUED
Excellent
52
Very Good
67
Average
22
Poor
8
Terrible
3
REFER TO NOTICE
Business Business
62
Couples Couples
36
Family Family
27
Friends getaway Friends getaway
10
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Warm, comfortable, modern "

4
01/09/2018

Warmly greated by receptionist, who showed us to our complementary upgraded room. Room was lovely and recently modernised with everything we needed. Great sleep was had by both of us. The reason for 4 stars was. Cleaning could be better, there was someone's food ground into couch and various marks on wall. And although the shower has been tiled and is beautiful there is an old shower head that doesn't work properly.

"Nice Easy and Friendly"

4
06/08/2018

We stayed the weekend in Auckland for sport and the Best Western was perfect. It has a lovely resturant which was perfect for breakfast in our case. There is choice of contintenial or cooked. We didn't have dinner but it looked good. Nice stay. Rooms are big enough with plenty of towells etc. Sky sport available to watch.Highly recommend staying here.

"Comfortable stay"

4
03/08/2018

Spent three nights on business. In what seems newly renovated unit. Nice and comfortable and just what I needed. Have simple kitchen facilities with microwave which was very welcome. Appreciate cleanliness , nice extras in bathrooms, good gym (well maintained and clean) and friendly welcome (showed me personally to room). I did have some missing items which was put right quickly Just one thing that was below standard is the out side stairs up to room - they are urgently need to be made more safe- likely noted for upgrade along with all the other work. Would stay again

"2 Stay - here for work -"

2
28/05/2018

1st stay here 2 weeks ago, was fantastic, had a new modern room, meal onsite, and could not fault, 2nd stay - where to start, OLD totally dated room, tv did not work (30 mins to fix) phone broken. Dinner was a nightmare, no disrespect to the wonderful waitress, who also was doing room service, and reception, with NO one to help her. WE arrived at the restaurant early, waited over one hour for our meal. Steak was meant to be med rear, mixed.. some actually raw. Commented to the owner, and she stated she would have it like that!!! NOT the point. My work colleague, got her meal 10 mins before me, her pork belly was tiny... and her veges were cold.

"Ask for Georgia"

5
28/04/2018

Okay so I am currently staying at the Best Western Motel International in Ellerslie. First impression prior to arrival: young Indian gentleman phoned me to let me know my room had been booked by a family member. My only feedback to this person - telephone manner. You need to work on your telephone manner love. You are very terrible when it comes to talking over the phone and you had actually hung up on me when I had phoned through to enquire about car parking. First impression on arrival: Grounds clean, tidy, well presented. Young Indian gent, I actually spoke to on the phone, great to deal with in person. Checked in and was shown our room etc. He was lovely to deal with face to face (again still bugging over the telephone manner). The room itself: beautiful, well set out, spacious, clean, tidy, love it. Only feedback on room - your curtains are see through but otherwise we love the room. It's so nice and doesn't feel cheap. The food and service:so this is where Georgia comes in. We started off by dining in at the onsite restaurant, during which time a lovely young lady by the name of Georgia was serving us. She may be young but she is 100% awesome. So far, aside from the wonderful set out room, she and her wonderful manner/service/real people skills have been the highlight of our stay. She is honestly such an awesome chicky to deal with. I love the honesty and the see My human interaction I got from her. I hate staying at places and the people act a way in which they feel the person wishes to be. I'm 100% NZer and prefer the honest interaction from someone as opposed to the fake person they're trying to please. So my suggestion,should you choose to stay at this lovely establishment, ask for Georgia. :-) Also the food was delicious. So yummy and well worth the price. The owners: although I haven't really had a chance to interact with the owners as much as I'd like to, so far they've come across as approachable, friendly and lovely people. Twice I've interacted with them and on both occasions they were friendly and approachable. They don't make you feel awkward and I would say, run a well organized establishment. All up: ask for Georgia, young Indian gent terrible on the phone but great in person, owners friendly and approachable, room well worth your money. I will be back. 100%. Thank you.

"Better than expected "

4
20/04/2018

This was a last minute change to my original booking in the city to Ellerslie. I was only there for a night and it was better than expected. Spacious apartment style rooms that were clean. Service was high, on arrival I was walked to my room. Ellerslie village is a 5 minuet walk away and close to the airport.

Navdeep V, Guest Relations Manager at Best Western Ellerslie International, responded to this review
Good Afternoon Mr,Norton, Thanks for taking the time to share your experience. We're really pleased that you enjoyed a comfortable stay with us. It would be wonderful to see you again should your travels bring you back our way. Warm regards, Jimmy Verma

"Great Stopover for Concert"

4
27/03/2018

Top room , comfortable bed in a quiet block. Nice staff and great amenities. So close to My Smart stadium ,only $10 Uber. Restaurants only 100m down the road. Keep this one on your top picks. Thanks guys

Navdeep V, Guest Relations Manager at Best Western Ellerslie International, responded to this review
Kia Ora Mr,Tony, Thanks for taking the time to share your experience. We're really pleased that you enjoyed a comfortable stay with us. It would be wonderful to see you again should your travels bring you back our way. Warm regards, Jimmy Verma

"Impressed"

4
14/03/2018

Had a bit of a laugh with the two girls on reception that greeted us around 9pm - they must have been waiting for us as we were the last to check in. Walked us over to our apartments which were surprisingly nice - very clean, tea & coffee making facilities plus all the mod cons. My room even had a huge spa bath in the bathroom as well as a shower, pretty cool! Only gripe was although the wifi was free it was rather slow. Other than that it's been a lovely two night stay and I wouldn't hesitate to book in here again.

Navdeep V, Guest Relations Manager at Best Western Ellerslie International, responded to this review
Kia Ora, Thanks for taking the time to share your experience. We're really pleased that you enjoyed a comfortable stay with us. It would be wonderful to see you again should your travels bring you back our way. Warm regards, Jimmy Verma

"Inlaws loved it"

4
28/02/2018

Hotel was very clean, close to niece's home, nice people good service. My in-laws had reserved three rooms but it was sold out when I tried to reserve. They loved it and would stay there again. It looked newer from the outside.

Navdeep V, Guest Relations Manager at Best Western Ellerslie International, responded to this review
Kia Ora Gina, Thanks for taking the time to share your experience. We're really pleased that you enjoyed a comfortable stay with us. It would be wonderful to see you again should your travels bring you back our way. Warm regards, Jimmy Verma

"Friendly Clean and Comfortable "

4
27/02/2018

The staff and Management of the Best Western are very welcoming and friendly. Our apartment size room was clean, fresh and comfortable for our one night stay. It's well worth a visit for your trip to Auckland.

Navdeep V, Guest Relations Manager at Best Western Ellerslie International, responded to this review
Kia Ora Mr Wade, Thanks for taking the time to share your experience. We're really pleased that you enjoyed a comfortable stay with us. It would be wonderful to see you again should your travels bring you back our way. Warm regards, Jimmy Verma

"Good place for an overnight stay"

4
10/02/2018

I was visiting a friend in Glen Innes and needed a place close by to stay in. The Best Western had an deal on through booking.com for a studio room which suited my travel dates. The location was easy to get to from Auckland domestic airport. The check in guy was friendly and actually showed me to the room and all the facilities. It's been some years since that kind of serve. The room itself was quiet, big and clean. The room had air con which was great in the muggy Auckland evening. I had to check out early so I was able to pay for my room the night before without any problem. Reception over the weekend opens at 7:30am so for any earlier starters, please keep that in mind. They do have a restaurant on site but I was out that night and out early the next morning. The menu did look nice, especially the cheesecake dessert! No real complaints as it was a good place for a night's stay.

"Dated and lousy internet"

3
26/01/2018

Just another big motel badly in need of some TLC. If you're on business or need to communicate, I'd suggest you bring a carrier pigeon. The room's WiFi cards completely useless, and told by the staff not to follow the printed instructions. Room even had a LAN cable which I haven't see for 20 years. Does the management think people travel with PCs? WiFi connection page looks like it was designed by someone's 16 year old geek nephew and the speed so slow, pages just simply wouldn't load. The Ellerslie shopping centre is close by (within walking distance) along with a number of fair-bad restaurants.

"Great Stay!"

4
24/01/2018

While visiting Auckland it was an extremely hot day so on the spur of the moment we decided to stay and look for a Motel before our return home to Rotorua. However we had our 1year old grandson & our room was on the 2nd floor. The room was great for our needs & the room service was excellent. Had trouble with TV but the Manager was so accommodating & got it sorted! Parking was difficult as it was a fair distance from our room but overall was excellent stay! Thank you. would recommend.

"Stopover Hotel"

4
25/11/2017

I was given a huge 2 bedroom apartment for my one night stay. It was lovely and would be perfect for a family on a driving holiday. It is not a great location as far from downtown but a good base for those with a car. Accommodations were great, restaurant okay and staff could use some how to be friendly training.

"brilliant upgrade"

5
20/11/2017

Stopped here for one night en route to Rotorua and I wish we had been here for longer. On check in we were given an upgrade. We are a couple travelling with our grown up daughter and had asked for separate sleeping accommodation. What we got was an amazing suite that I could happily have moved into! All was modern, clean and very well equipped. Would highly recommend.

"Little out dates close to the shops"

3
18/10/2017

This place is due an overhaul it is outdated. Bathrooms down stairs have been done up. Was here on a course very confusing on how to get to the course room. Food was average a range of food for lunch but no room to sit. Rotating courses for lunch woulda been better option. Didn't get to see rest of facilities.

"Well pleased with stay"

5
10/10/2017

This motor lodge ticks lots of boxes. Excellent faciliities. Exceptionally clean and comfortable rooms. Staff are friendly, welcoming and helpful. Plenty of guest and visitor parking. Good menu selection at the restaurant with delicious vegetarian option for adults and also a children's menu.

"Our Visit to Best Western"

5
24/09/2017

Recently, we had the opportunity to Book the Best Western International in Ellerslie, in order to attend a Show in Auckland. We found the Staff to be Very Friendly and Helpful, (with no Language Barrier, as can be found in other places) - Great. Everything was Very Clean and Well Arranged. We Used the In-house Restaurant for Dinner that night, and then for Breakfast in the morning. The Food was simply First Class, and Not Expensive. The Overall Charge was a surprise in that it was cheaper than what we had imagined because of the Great Service. Good WiFi in the rooms -- worked well. Well Done, Best Western Ellerslie!

"Out Standing, Super Friendly "

5
20/09/2017

Stayed here for work, from the moment I walked in super friendly and nothing was an issue, room was spacious and well presented, I had a meal in the restaurant outstanding and even has dessert delivered to my room later, overall fantastic stay, thank you Moana, Kelly & Gorga, highly recommend ??

"Work Trip"

4
16/09/2017

Amazing service, staff willing to go above and beyond. Rooms clean, comfortable, afford and well equiped. Good food, not quite as a high standard as the rest of the establishment however certainly not a deterrent and we will definitely be returning.

"Great Location for easy access to motorway after conference"

4
10/08/2017

Stayed at Best Western after a conference at Waipuna Lodge, for non Aucklanders it was easy to find with even easier access to the Southern Motorway the next morning. Room was spacious, twin share excellent with plenty of living area and the the restaurant offered a great menu, with excellent meals.

"Excellence in Auckland - without the price tag."

5
06/08/2017

I recently spent a night in Auckland and I must confess to being somewhat prejudiced as I really do not like going to Auckland. I chose the BW Ellerslie for its' location to where I needed to be for my meeting and everything turned out so incredibly well. I hope to be able to stay there any time I need to go to Auckland. They have a heated pool, excellent restaurant, room service that delivers on time and the hot food is still really hot. Having a choice between heat pump and windows was really great. Auckland hotels are usually staffed by foreigners, which I find disappointing but this hotel has people who were local and Islanders - really awesome. Definitely recommend this to anyone.

"Poor"

1
07/07/2017

Booking.com money grab. Book now pay later drawn down without permission. Poor treatment on phone. Treated like an idiot. Spoken to like a child. Poor reception. Chemicals and cleaning equipment left in small old poorly maintained room. Very expensive. Stay elsewhere.

"Lovely rooms lovely people"

5
10/06/2017

really liked this property the owners had gone the extra mile to make the rooms really appealing and of a high standard beautifully decorated and with a good touch of Metro chique. Highly recommend this place as a very comfortable well appointed and considerate place place to stay. The staff are cool too. They have a good sense of humour and love their job. I just loved staying here for the week on a business trip.

"Such a lovely stay"

4
31/05/2017

We stayed here with our baby for 7 nights. I was pleasantly surprised by how lovely the room was. It was very clean and had very nice toiletries closing facial and body cleaner. There are plenty of restaurants within walking distance from the hotel and an on site laundry if you need to do washing. Each day when I left for the morning I would come back and the room was made up. It was so refreshing. We have stayed at a number of places in Auckland and have found this by far the best. We are definitely coming back.

"Great stay - consistently delivers "

5
28/05/2017

I travel to NZ for business and have been so impressed by this motel. Perfect location, great new rooms with all modern appliances, free wifi, free parking and a restaurant that serves a full menu that delivers, can't go past the lamb shanks! After many disappointing hotels in the city, I have been very impressed and enjoy staying here, it makes business travel relaxing. A motel focussed on business travellers with a personal touch and great service. I will definitely be back, thanks for your hospitality!

"Very average or below"

3
24/05/2017

The room was clean and comfortable. Even though the restaurant was almost deserted,the meals for 4 of us came our really slowly with the last meal arriving almost an hour after the first. Had I not been so hungry I would have returned my meal as the steak was overdone one end and raw at the other. The veges were cold and we got shoestring fries when it said mash on the menu. The jus tasted very much like biso packet gravy, and we had to ask for this as it did not come with the meal initially. The staff were friendly and apologetic and offered us a free drink which was nice, however the service for breakfast the next day was equally slow and one of us had to leave for our meeting before she even got her cooked breakfast. The location however was excellent and staff were very friendly.

"Fantastic"

4
03/05/2017

Booked this kind of last minute after a terrible experience in the city. Walked in to a wonderful receptionist. The room was so nice and clean and beds very comfortable. Such great value for money. Great location and service.

"Pleasantly surprised .."

5
17/04/2017

I regularly travel about the place, with odd reasons, but normally I hit the central city as what I do normally dictates that I need mobility. Looking at rates for places in the city though and adding on $40 parking charges per night led me to look a little further out, and thankfully I did! Online booking was difficult as there was an issue with accepting the type of validation, but that was sorted out with a phone call and dealt with very efficiently. Arriving on the day, I was greeted with a wonderful smile and prompt service - the only delay was caused by myself for turning up early, but they were very accommodating. The room was clean and very spacious, with every amenity catering for my needs. Free Wi-Fi was extremely useful. The front office staff were both very friendly and helpful, with any request met with a smile and pleasant conversation. Check-out was smooth and had me on my way without delay, with the only downside having booked my stay so short! Thank you and I will be returning soon.

"Nice rooms but you need a car. Over all good value."

3
16/04/2017

My first impression when I arrived at the place was like it's an office or open mall converted into a hotel. All the rooms have a glass sliding doors with glass wall. If you open the curtains people can see you in your rooms. That said., ask for rooms on the 2nd floor if this will bother you. Otherwise your view is parking lot. Second. There is nowhere to go walking distance. Nothing to see around the area as it's located near a highway and what seems like residential area. You need a car. Consequently they have car rental. Renting is easy. Average $750 a day (insurance included) for a Toyota Corolla. Glad that the room we got is nice. Looks well kept and newly renovated. Quite comfortable and pleasant. No complaints there. Check it out is at 10am. Apparently this is how it is in New Zealand, I was told the lady at the front desk. Not being sarcastic here. She said that really how it is here and I believe her. Unfortunately she said they are 'getting' full. It just sucks if your flight is at 6pm and there's nowhere to go around the area without a car. "You're welcome to stay and wait at our lounge," she said. This is not a complaint. I like the place but it's just not that great for me. Just sharing my experience. If you want a hotel/motel that is walking distance from dining and shopping - this place is not it.

"Very modern up to date rooms, excellent value for money,"

5
05/04/2017

Highly recommend staying here, Auckland has a real shortage on hotel rooms so I could only pre-book one night, when checking in I explained my plans for the week, I was looked after with very friendly, personal and excellent professional service. The rooms (I stayed in x2 on my visit, after an overnight trip to Napier) were perfect and the amenities were second to none, most hotel rooms I have stayed in there is a shortage of accessible power sockets, in both rooms I stayed in not only were there an abundance of easily accessible power sockets but there were also fast charge USB sockets available as well as bluetooth connectivity, there was a kitchenette and a Lazy Boy reclining chair! Some highend 5 star hotel owners need to spend a night or two in the BW Ellerslie to learn a thing or two about what makes for a well thought out excellent guest experience, right from when you check in with the efficient, helpful and friendly reception staff making you feel like you are the most important person there, to the room service staff who went out of their way to check with me and fit around my plans when spending one of the days mostly catching up with work in my room, you can tell by the smiles from everyone the management of this hotel care about their staff and it shows, to the aforementioned amenities which made my stay all the more pleasant. If you need a place to stay in this area you do not need to look elsewhere.

"Great Stay"

4
26/03/2017

We chose this hotel because of its location to where we were attending a concert. It had been a busy few days for them so our room wasn't ready upon arrival but the staff made us very welcome in their house bar and were so friendly. Shuttle service provided for a small charge to the concert which was great. Rooms although a bit tired were comfortable and clean.

"Great Place! "

4
08/03/2017

I attended a theatre show and chose this hotel because of location, and that it has a swimming pool. Parking is available and there are plenty of spaces. I liked this place. It was comfortable and quiet. The bed was really comfortable. The room and bathroom were nicely decorated and it looked and felt clean. There is a hill, and the room that I had was on the second floor. But the way the parking is set up, you can park and reach your room with no stairs, so if you aren't good with stairs, this is a bonus. The weather was a bit cool for a swim so no review on that. I would definitely recommend this hotel.

"Handy to airport and city"

4
02/03/2017

Very clean, met expectations. Can be noisy but we are in a large busy city. Restaurant is on site, I didn't require this service. Bed and linen were comfortable. Free wifi Uba from airport was $36.00 and 20 minutes

"superclean!"

4
01/03/2017

2 bedrooms upstairs, you had to walk thru the master to get to the second bedroom and the bathroom was downstairs, difficult if you needed to go in the night as the curtains are blackout (which is great) but can be tricking navigating. single bed in lounge, so if you were in the upstairs small bedroom you had to walk past the master bed and person in lounge to get to the loo. That is the only negative, windows must be double glazing because it was nice and quiet. Good amenities and extremely CLEAN! Handy supplying a shuttle services to a concert was a definite plus :)

"Nice affordable accomodation"

4
26/11/2016

Rooms are a good size, clean and well maintained. It is a short walk to the Ellerslie shopping area where there is a good selection of restaurants and bars. This hotel is a way out of Auckland central but public transport is close at hand to take you into the city however having a car would be an advantage.

"Reasonable Hotel"

4
19/11/2016

Reasonable price for Auckland good facilities excellent staff, location easy access to and from motorway and central CBD. Good restaurant and great staff. Bit noisy fro traffic on road but not too bad if in rooms at rear of hotel. Excellent conference facilities.

"Old building, seemed a bit tired but very comfy spacious rooms"

3
16/11/2016

The building was a bit old but very clean, spacious, nice confy 2 seater lounge and recliner chair. Huge spa bath in the ensuite. We were on the 2nd floor, no lift, thin walls. No fly screens on any windows - but also no issue with mozzies or flies. Nice little area for tea/coffee making. Local paper delivered each morning which was great. Good location - large shopping area only 1km up the road - 10 mins walk or couple of minutes drive with plenty of choices for eating in or take away plus grocery shops, banks etc.

"Good for the Price"

4
12/10/2016

While you can tell right away that you are not in a luxury resort, this Best Western offers good value when you just need a clean bed and bathroom. Actually the bathroom was rather flash with a spa bath and first class toiletries. The rest of the room was large but in need of renovation as the furnishings and paint looked rather tired. The staff was great, free wi-fi ok for e-mail and light surfing, lots of TV channels and free parking (a rarity in Auckland these days). The price was a full $100/night less than near by properties so it was certainly acceptable.

"Business trip, clean complex and polite staff"

4
30/09/2016

My stay was on a Monday and Tuesday and it was busy but you wouldn't have noticed that because All the staff were fantastic from check in through to room service. Nice location and enjoyed my two night stay. Food was good and very prompt room service. Comfortable bed and my husband enjoyed the gym. His comment is that the staff were very helpful, including his time when he did a load of washing. Reasonable price venue and food. Thanks.

"Very pleasurable "

4
28/09/2016

Very Pleasurable Stay nice clean rooms staff really friendly and helpful, mine was a business visit for 2 nights used the conference rooms which were very adequate also the meals are fine and fill you up.

"A great stay"

5
28/09/2016

I think this was my fifth or sixth time staying here for work. I prefer staying in the rooms closest to reception as i find them super quiet. All the staff are a pleasure to interact with and really do go out of there way to give you a great stay. Wiifii is excellent....i was able to easily connect laptop and two phones. The shower is roomey with great pressure. I highly recommend the restaurant. The food is generous and delicious.

"Family Unit"

4
23/09/2016

We came to Auckland from Matarangi to meet with my son Daughter inlaw & grandson,they live in Melbourne & came over for a friends wedding. We all stayed in a family unit(5),it was ok but the setup was weird,there is only 1 downstairs bathroom & 2 bedrooms upstairs,you had to go through the main bedroom to get to the smaller one which had 2 single beds.Apart from having to negotiate the stairs in the middle of the night it was all good,stayed 3 nights.

"Very comfortable stay"

4
27/08/2016

I had two nights here. My welcome was awesome! My room was spacious, bed was comfortable, shower and towels were good, had a heater and good lighting for work. They have a microwave and some kitchen gear , but also a good restaurant with modestly priced meals. And they attend promptly to maintenance, not something all hotels/motels do. It was pretty quiet- I didn't notice when the car outside my window moved.

"Fantastic service"

5
27/08/2016

A fantastic service with total value for money. Would strongly recommend this for anyone looking for accommodation on a business trip to Auckland. Nothing is a problem for the friendly and efficient staff here. I was pleasantly surprised at the level of customer service. Will definitely come back here for my next trip to Auckland.

"Anything but the best"

3
23/08/2016

We had two nights in a standard suite in the old part of the complex and came away quite disappointed. Our unit's best days were well behind it and there was barely enough room to swing a cat. It was also extremely noisy thanks to other guests passing by our door on the way to and from the carpark at all hours, the plumbing and lots else from the room next door being clearly audible through the night and having a major intersection at the end of the driveway. While free, the internet access was far more miss than hit and never once worked over the last 18 hours of our stay. We felt we didn't receive value for our money and will be looking elsewhere the next time we need accommodation in Auckland.

"Great rooms"

4
22/06/2016

The new rooms are lovely to stay in. The spa bath is a large corner one and has nice toiletries. Very comfortable bed. Nice little coffee plunger. Easy to walk to Ellerslie shops. Unfortunately the restaurant lets it down. Dinner is often average and breakfast is below average with a very long wait and not worth it.

"Enjoyed our stay here"

5
22/06/2016

We would stay again. Staff were awesome and very helpful and cause my daughter was in a aerobics competition at 2pm we could have a early check in and get ready before we headed there. We stayed in the 1 bedroom and it was perfect for us, we had no problems at all, very clean and tidy and a good size. We both slept well.

"The second time we've stayed"

3
05/06/2016

The first time we stayed here the noise from a wedding party was a problem. This time Sunday night was spoiled by the air conditioner next door. Still running flat out at 2am. The rooms though are comfortable and the team friendly. If the location suits stay here. It suits us do we will be back again. We might be picky about our room though.

"Wonderful!"

5
25/05/2016

This motor inn's rooms were very accessible and luxurious. The staff were all excellent and very friendly. We became good friends by the end of our stay. There was also an excellent restaurant & Wi-fi worked with ease.

"Modern clean and friendly"

5
17/05/2016

Staying at this hotel on business. It was modern, very clean and friendly. The room was a good size with all the amenities and the bed was very comfortable. The staff were very helpful and the breakfast was good

"Great accommodation"

5
06/05/2016

We have stayed here twice now, a fantastic place, easy to find, great location. We stayed here for 2 nights while we attended a wedding & also another time before we went overseas. The rooms we had where big, clean & fresh. The second time we had a room with the best shower ever!!!

"Value for money"

4
25/04/2016

This is a reasonable good Motel to stay if want to visit the area for any specific reason like I did for business. It is my second time I've stayed here. It is a nice clean Motel with reasonably good facilities. The Wi Fi was free but the quality of the reception of the Wi Fi was poor. Also, the Wi Fi seems to cause my emails from at least 2 weeks before to come through multiple times, which meant that I would receive over 4000 emails a day for 6 days. It is the only Hotel/Motel that affected my emails in this manner. However, this Motel is also close to some nice cafes and restaurants, so all in all, a nice place to stay.

"Handy location "

4
23/04/2016

We stayed for 2 nights, in family suite which had 4 comfortable beds, 1 queen & 3 singles. The room had recently been partly refurbished & had new carpet & new bathroom fixtures apart from a older cream shower unit. The kitchenette was clean & tidy with a small dishwasher & the unit was clean & tidy. The staff helpful & friendly. Good central location in Auckland. The first night we had some noisy family neighbours who kept us awake until early hours, but had a good nights sleep the 2nd night. We would stay again.

"Fantastic hotel"

5
12/04/2016

The staff at this hotel were amazing, we had 2 rooms booked and they perfect for our stay. A short walk up to the shops where there are a heap of restaurants, bars and bakeries ect, we stayed at this hotel because of its location it was close to Mt Smart stadium. The staff were always happy to help when we needed taxis or buses and if we travel to Auckland again we will definitely be staying here

"Good-to-excellent accomodation"

4
11/04/2016

From check in to check out, I was highly impressed by the friendly staff as well as the room I was in ; spacious, clean and well kept. I was pleasantly surprised that it was quiet at night which made for a good night sleep. Slightly out of the way, a distance from Auckland CBD but still manageable. Will patronise it again and would also recommend to others. Thank you to Tatya, duty manager at check in. Efficient and super friendly.

"Excellent"

5
20/03/2016

My work uses these guys for when I'm in Auckland - nice and handy. Always pleased. Friendly staff, nice clean facilities and a restaurant with tasty simple food. Bonus this time I was upgraded to a premium studio free of charge... one word - wow!

"Great place"

5
13/03/2016

I have been to this Motor Inn on 5 occasions ranging from a day to 4 days, I found it to be very clean at all times as well as well equipped with all the items required. The new rooms are fantastic including large bathrooms with corner spas. Meals I feel are well presented and tasty, they are more than happy to deliver to your room if requested. If you are in the area I recommend a stay here.

"Horrendous experience! Never again!"

1
10/03/2016

I recall we paid we paid about $177 for this accommodation. To begin with, it seemed quite nice; 'sitting area' with all mod cons, plus 'kitchen area', bathroom, and seperate bedroom the latter without windows or ventilation. The only natural ventilation arose from opening the 'sitting area' door onto the public landing, so the Aircon (also in the main sitting area) was essential. The Aircon did not work however, so we reported it to Reception, who sent someone to adjust it on three seperate occasions, and left us an additional fan each time. After 23.00 hours we complained again to Reception, who we understand sent the owner, Mr Murray Wansbone. I explained that I have Myeloma, a life limiting cancer, and that the excessive room temperature was making me feel extremely unwell. We were told that there were no other rooms available, but after much complaint, we were offered a suite at around 00.00 hours, and moved there for the night. In the morning, I complained to Mrs Margaret Wansbone at Reception, who eventually agreed to a partial refund, until overruled by her husband. We were told it was all our fault! Our treatment here was appalling, and we'd have had a more comfortable night sleeping in the car! Avoid at all cost! Note that later during our holiday, we tried to book TWO nights at Wellington's Best Western, only to be told that they would charge us for a minimum FOUR nights, despite only having a room available for three! Madness! Needless to say, we declined, and both experiences mean we'll never stay at Best Western ever again, anywhere.

"Good accommodation, far from CBD"

3
06/03/2016

Lady at reception was friendly and checked us in quickly. 3 adults stayed in Room 27. It was located on the ground floor and had no view. It was clean and a decent size. Had a toaster, fridge, cups/saucers, mugs, glasses, crockery and cutlery. No dining table. Our first visit to Auckland. Hotel is located far from downtown (CBD) so we had to take either the train or bus which cost NZD 4.50 for a single adult journey which was about 30 minutes long. We found this very expensive.

"Not impressed"

2
22/02/2016

My son, 11 mth old and I stayed in the older wing one bedroom apartment (Apt 17). The carpet and couch were filthy and the bottom of the shower looked as though it needed a good scrub. One of the locks on the front window were broken so you couldn't close the window properly. We were supposed to stay for 2 nights, but the first nights stay was so uncomfortable that we only ended up staying one night. The staff however were brilliant! If you were looking at staying here my advice would be, when booking ask for one of the newer rooms as per the picture

"Great Room"

5
11/02/2016

I recently stayed here for two nights on business. My room was superb. Very clean and well appointed. The staff were great. I had breakfast in the restaurant which was ok, but not cafe style. At night for dinner, we strolled 5 mins up the road to the local restaurants... Great selection of food... Mexican, Indian, kebabs etc. Easy access to motorway. I would recommend this hotel .

"Old room, grubby bathroom, very '60s motelish."

2
08/02/2016

We were booked here for five nights but stayed only one. Our room was in what seemed to be the old wing. It had a sliding glass door like an old motel. The bathroom was in need of refurbishment, the lino didn't meet the walls and there was mould in places around the shower module. The bar and dinning room are very utilitarian. The staff were friendly and helpful. I suspect that the rooms in the newer wing would be fine and had we been there our experience may have been different. The price is reasonable.

"Expected better"

3
31/01/2016

My wife and I stayed 5 nights in a 1 bedroom unit and my son and his wife stayed 1 night in a studio unit in the 1st week of January.We arrived at 2.00 in the morning from Australia.In the bedroom they have a skylight that was left open the 1st night.We closed it after waking very early in the morning having got very little sleep.The maintenance in the 1 bedroom unit was poor.The studio unit was in better condition but lots nosier. In our 1 bedroom unit the telephone could not make calls.The bathroom tap was so stiff to turn off and on that my wife struggled to turn it off.One of the window catches on the low level windows did not work so the window was never properly shut.There was mold on the curtains. On the last afternoon before our last night it rained.There was a hole in the ceiling that I noticed when we arrived.That afternoon the cleaners put the rubbish bin from the bathroom under the leak and it was almost full to the top by morning.It was placed in such a position that you struggled to walk around the end of the bed.I would have thought they would have changed rooms for us because of this leak.All of the maintenance issues I believe they knew about and did nothing about.I did notice on the reviews I read before I booked the unit everyone said the units were clean.This is true.The cleaners do a good job. I regularly visit Auckland but will not be returning to Best Western Ellerslie.

"Good again"

4
06/12/2015

I visit Auckland each Easter and always stay at this Hotel, Murray and his wife Margret are most congenial hosts. This hotel,while located on the south side of Auckland , is only 200 meters from the motorway, making it easy to get to all parts of Auckland. Good dinning room, reasonably priced, good comfortable rooms.

"Friendly Haven!"

5
14/11/2015

What a fabulous hideaway - the staff were amazing, as was the room [ well it was sort of a flat really! ] Gym and pool too........ Nothing was too much trouble from front dest to the girls in the laundry room. Just what you want when youre travelling around and need to catch up. They lent us towels for the beach even - difficult to pack in suitcases when you're travelling with a family. Best place I've stayed in ever tbh

"One night stay"

5
06/11/2015

Booked in here, because our normal motel has closed down. This place is as good. if not better in lots of ways. Made to feel very welcome. Clean and fresh room. Loved that the place had a restaurant onsite. Had breakfast next day. Waitress needs to read menu and remember breakfast comes with toast, but apart from that we will be back.

"Always a first class outfit"

4
17/10/2015

Conveniently located this is a favourite location. Arrived to a well appointed room. Comfortable beds. Clean. Quiet. Breakfast delivery in adjoining restaurant was a bit slow. Error rather than service, but gracious waitress put it right. Highly recommended.

"An above average motor Inn catering for the corporate guests"

4
30/08/2015

I booked an Executive Room, but was upgraded to the Premium Suite free of charge. The room was very comfortable complete with microwave oven and a mini bar in the fridge. The bed linen was changed daily and room amenities were of very high standard. Although the website said internet access would be at $20 a day, it was actually complementary. My only little gripe was that the management required the guests to personally go to the reception for the username and password, and would not give them over the phone - a bit of pain when you are already in pajamas and the weather out there is wet. The room is adequately sound proof. There is a glass wall separating the bathroom and the bedroom with no blind or curtain making the room suitable only for intimate couple or single occupant. The location is great and convenient next to the Ellerslie motorway interchange. Overall a very good accommodation I can recommend.

"Good motel-style hotel"

4
11/08/2015

Standard motel room - clean with basic amenities such as microwave, pots and pans, crockery and cutlery. I had a problem to get the tv going, but the receptionist came quickly to sort it out and teach me how to use the system. A built-in CD player on the wall (but who travels with a collection of CDs these days?). I had one meal in the restaurant which was served promptly and was tasty and well cooked. Friendly service in the dining room. Bus and train to Newmarket and the CBD are nearby. The only downsides - no lift to second floor rooms, and outside access to rooms means you have to walk in the rain to the restaurant.

"Great place to stay"

5
10/08/2015

I have now stayed at this motel 4 times this year as part of my travel to Auckland for work. Although this place is quite large and has a confirenece centre I keep going back as the rooms are quiet and well maintained plus the restuarant serves great food! I would especially recomend the Scotch fillet as it just melts in your mouth. The front desk staff (Brenna & Soraya) are great with nothing being too much of a problem. And Kim in the restuarant provides great service. All in all I would recommend this establichmnet if you dont need to be in the heart of Auckland as its also close to the Motorway so touring is easy.

"Perfect!"

5
01/08/2015

Love this place. I have stayed here for work a couple of times each year (for 5+ years), The owners and staff are lovely, the price is reasonable and the rooms are fantastic. Restaurant is reasonable.

"Friendly and clean"

5
16/06/2015

We stayed here for 2 nights while visiting family. Easy to find, just off the motorway. Good free parking. We asked for a quiet room and could hardly hear any noise. Friendly check in and helpful service. A big studio room with King bed. Very clean and a strong shower. $3 laundry machine and dryer which we used.