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Hotel advantages
Activities
Playground
Swimming pool
Hotel services
24/7 reception
Elevator
Free Parking
Multilingual staff
Parking
Restaurant on site
Room services
Coffee maker
Hair dryer
Eco-responsibility
Green Key Label
Promises
LABEL_FAMILLE
Additional services
Description
Things to do around the hotel
Discover restaurants, attractions and
other activities around the hotel
other activities around the hotel
Customer reviews
3.9
based on 255 guest reviews
Excellent
69
Very Good
112
Average
50
Poor
17
Terrible
7
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Super lunch plenty of choice"
We really enjoyed our choice of food this Sunday afternoon. Waiting staff are super friendly and our food was really delicious. My husband ordered the chicken dish and I opted for a burger medium to well. Both cooked to perfection. You don't need to be staying at this hotel to dine here. So if you are passing on your way to the south why not choose to have lunch / diner at the hotels restaurant.
"Hotel a home from home"
I often stay at this hotel for business. It's like a 'home from home' friendly, welcoming staff. Great room with a funky shower and cool coffee machine. The breakfasts are healthy and there's lots of choice and it' nice to eat it at the tables by the outdoor swimming pool. Recommend.
"3 night stay."
Generally good. Wouldn't class as a 4 star. 3 night stay while working in Veauche. Rooms comfortable and clean. Restaurant reasonable. Good Breakfast choice from an English person's perspective. Staff helpful, especially as my French is schoolboy French from 40 years ago.
Dear K4777GVmartins, We thank you for your feedback and are delighted that our establishment lived up to your expectations (even though you were there for work). What are we missing to get a 5/5? We look forward to seeing you again! Best Regards,
"Super hospitalilty"
When you are traveling you get tired. When you get tired and hungry you need a nice and clean place to stay. We found it all at this hotel, but furthermore the workers in the hotel (all of them) were so nice and helpful that it made us write this here and now. So thank you HOTEL BY GEORGETTE - BEST WESTERN
Cher Mrozer, C'est avec une immense joie que nous lisons votre commentaire et nous sommes ravis que votre séjour chez nous vous ait plus ! Au plaisir de vous revoir ! L'équipe By Georgette
"St Just best western"
Good service, friendly staff, great food. I would recommend this hotel for anyone visiting the region for either business or pleasure. The outside setting is perfect with a small basic pool and many relaxing chairs with tables for dining. In addition the road network is great.
Dear Sir, We thank you for having to put down your comment on the internet. It is a pleasure to read your opinion about the hotel staff. Best regards. Marlène Caporusso, Directrice
"Worse westeren - No air conditioning"
No airco in room. rooms are boiling like sauna and temp outside is better then in room's. At nighs i have to open window,but cant sleep with open window as it sounds like lying next to F1 track. We had 5 rooms in 2 floors all same. Breakfast is very basic and not included in price. Overall its 2 star hotel.Simply don't waste time and money.
Dear Sir, We thank you for the comment you have left on Tripadvisor. We are really sorry to learn about your disappointment regarding the air conditioning. The whole building is equipped with air conditioning but unfortunately we can not adjust it in the rooms. Regarding breakfast, please note that we also have offers including it in the rate on our website Bestwestern.com Kind regards, Marlène Caporusso, General Manager
"Wonderfully surprising hotel"
Definitely a case of first impressions DON'T count. Upon arrival, you drive through a industrial area, but once you pass through the gates, it really is a delightful surprise. Plenty parking, a wonderful welcome from a very organised reception and very spacious rooms. Although the showers have great water pressure, they're a little difficult to position, but some patience and you'll manage just fine. The food was really impressive. We had a lovely dinner, followed by one of the better breakfast buffets we've seen in France. In all, a highly recommended option.
Dear Sir, We thank you for the comment left on tripadvisor. We are really happy to see that your stay has met your expectations. We hope to see you soon again. King Regards, Marlène Caporusso, Manager
"Ok rooms a bit basic but good restaurant"
Rooms a bit basic and shabby but the restaurant was quite good and a reasonable price with the meal option as part of the room package. OK for a short overnight stay and good transport links . She wifi was a pain however as you constantly need to re-enter your login details
Dear Sir, We thank you for having to put down your comment on the internet. We are happy to read that the restaurant is ok for you but we do apologize for the problem with the internet access. Best regards. Marlène Caporusso, Manager.
"Good hotel for business"
Spent three nights here while on business, found the hotel clean today and very friendly.the restaurant was good as we ate in every night. The breakfast is excellent and set you up for the day. Personally I didn't sleep well for no apparent reason.
Cher client, Nous tenons à vous remercier d'avoir pris le temps de noter votre séjour. Nous sommes très heureux que tout se soit déroulé comme vous le souhaitiez, l'accueil et le bien être de nos clients sont nos priorités quotidiennes. Nous espérons vous recevoir une nouvelle fois dans notre établissement. Cordialement. François-Xavier Riss Directeur
"O.K. - but expect more from Best Bestern"
hotel is outside of town: no public transport. Taxi is 30euros to the city centre. Employees dont speak english, but friendly. food is ok (nothing special) - breakfast buffet as well. building is not looking nice and modern, the toilet is a seperate room, tight and without a window. rooms are very spacious would book it again, but only when i need to go to saint etienne aeroport (which is more an airfield) and only when i'm by car
Dear Sir, We thank you for having to put down your comment on the internet. Best regards Alexandra Bertolini Manager
"A good hotel"
A good hotel but getting old. Rooms are clean and wide enough for a solo, no special design but practical. The restaurant is ok, not the greatest food, but the menu is wide enough to pick something every night without getting bored. Personnel is efficient and pleasant. Swimming pool is nice and very well appreciated during summer. Wifi in the room is fast and stable.
Cher client, Merci d'avoir pris le temps de déposer votre commentaire, nous sommes ravis que votre séjour se soit bien déroulé. A bientôt. Alexandra Bertolini Directrice
"Handy Hotel for Airport"
Ideal when using cheap flights instead of flying into Lyons Airport. Standard Hotel with pool. Rooms satisfactory and breakfast buffet typical of hotels in France. Have stayed here a few times on business.
Cher client, nous tenons à vous remercier d'avoir pris le temps de noter votre séjour. Nous sommes très heureux que tout se soit déroulé comme vous le souhaitiez. A bientôt. Cordialement. Alexandra Bertolini
"The best hotel ... around"
In comparison to the surroundings, it is the best hotel. Even better than the Mercure in St Etienne. However, compared to regular standards, this hotel is getting old, in the design and the furniture. However, it is clean, wifi is stable and fast enough. Just avoid eating at the restaurant if you are a group of more than 6 persons. The service may be very slow. But personnel is nice and efficient. And the ratio price/quality is ok.
Thank you for your comment, we are happy to notice that cleanliness and welcome were as you expected. Concerning your remark on the slowness of the staff of restaurant, we are very sorry and we do apologize for this inconvenience but it remains an exception. Your satisfaction is really important for us.
"Worthy"
As airport hotels go this one has several advantages. To start with it is not on an airport and the airport referred to doesn't seem to have any flights. All of which should make for a quiet night. Unfortunately they negate these advantages by having an unstoppable forced ventilation system next to the bed. For those of us unused to sleeping inside a vacuum cleaner, earplugs are essential. However the room is a good size and the staff are polite. All of this is combined with the charm of a 1990s Novotel, ok if you're a business traveller working nearby but I don't think I'll be coming here for my holidays
We do apologize and we are very sorry about the inconvenience engendered by the unstoppable forced ventilation which makes noise. We gave the instruction to the technical staff which will do what's necessary to improve the system. In the future we will try not to disappoint you anymore and we hope to welcome you again in our establishment.
"Would be back for sure!"
Me & my mom come oftenly to the hotel as its on of the best in the area and we liked everything food room service and they took good care of us as a regulars with such vip service. As a best western property that we strongly recommend that you should be Muslim Friendly putting signs with Halal food and marking pork food...etc Would come back!
Dear Customer, Thank you for your message. It's very important for us to know the opinion of our customers. In the pleasure to receive you again. Best regards,
Have any questions?
Is breakfast included in the rate?
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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