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Best Western Hotel Knoxville Airport/Alcoa, Alcoa

162 Cusick Road, 37701-3126, Alcoa, United States - See on a map
Best Western Knoxville Airport/Alcoa - Best Western Knoxville Airport/Alcoa The Best Western Knoxville Airport/Alcoa is ideally located in the center of Alcoa. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Knoxville Airport/Alcoa hotel located in Alcoa, Tennessee. Our hotel offers free safe-deposit boxes at the front desk, RV, bus, truck parking (surcharge), fitness facilities, a heated indoor pool open year round, business center, free full hot breakfast, a spa tub and free self-parking . Parking surcharge applies to Sleep N' Fly Guest only. The guest rooms offer a phone, microwave, refrigerator, coffee maker and 39-inch flat screen TVs. A complimentary full hot buffet breakfast is served daily between 6 AM and 9 AM. Nearby the hotel are golfing, hiking and biking trails.

Best Western

Hotel Knoxville Airport/Alcoa

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Free airport shuttle
    Free airport shuttle
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 17 guest reviews
NOTE ISSUED
Excellent
11
Very Good
3
Average
0
Poor
2
Terrible
1
REFER TO NOTICE
Business Business
0
Couples Couples
4
Family Family
9
Friends getaway Friends getaway
1
Solo travel Solo travel
1
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Slept like a baby, breakfast like a queen!"

5
Jill C, charleston, United States 24/12/2019

We enjoyed our stay so much. Bed was wonderful! Pillows so soft. Breakfast delicious! Everyone so helpful and kind. Smells good. Super clean! Love the pool and hot tub. Like home away from home. Plan to go back every time we go to visit our daughter in Tennessee. Great value. Breakfast actually offers protein choices and is healthy!

"Beautiful! Loves it."

5
User 15/12/2019

The breakfast was excellent. LOVED the pancake machine. Real butter,haalf and half. Plus 4 cereals, 2 fruits, a hot selection of foods alternating different mornings. A meat, eggs,potatoes, etc Most everything was clean and new. Thw ONLY thing was the pool is cloudy, but SO beautiful, and private with very long hours. Very friendly staff. And the price was unbeatable!

"Do NOT sleep on the sofa bed!!"

2
User 02/12/2019

At first inspection I was really impressed with the hotel. For the price it was nice. Just what we needed for sleep since we came on vacation. When I went to pack all of our stuff up I discovered rat feces all under the mattress of the sofa bed my children slept on the entire weekend! It wasn't one or two, it was COVERED as if a mouse had been living in that sofa bed for quite a while. When the situation was brought to their attention at checkout, a simple “oh we will take a look, sorry” was the response. Would not recommend staying here.

Raj T, Owner at Best Western Knoxville Airport/Alcoa, responded to this review
We want to extend our sincerest apologies concerning all the issues that you faced during your stay with us. As you can see from our other reviews, we pride ourselves in maintaining the highest quality standards and great customer service for all of our guests. So, we hope you will give us an opportunity to discuss this further with you. You can reach out to us via phone. We hope that we can find a resolution that will be to your liking.

"A pleasant surprise!"

5
User 11/11/2019

Stayed last year at this site and property was not in very good shape. Decided to return with my family only because my granddaughter wanted to use the indoor pool. The hotel has been totally updated very nicely. Clean and comfortable. Lobby needs punched up a bit to appear more welcoming and fresh brewed coffee is preferred as opposed to boxed type. Nice quiet room. Friendly guest service. I will return.

"Short stop after a late flight"

4
JenR917, Michigan 05/11/2019

The hotel was fine, nothing fantastic, but clean and accommodating. Only thing that bothered us was that, at check in, the front desk person had a handwritten note that they had left and would be back. Who doesn't staff accordingly for a Saturday night? It appeared she had to drive the shuttle to the airport, but again, they should not leave the front desk unstaffed at 9pm. Upon her return, she was friendly, and nice, quick check in, but there was a line of about 6 of us by the time she made it back. Management might want to review staffing needs for the future. Hotel looks newly remodeled, rooms were nice and bed was comfortable.

"very nice accomodations"

5
User 27/10/2019

I have stayed at several hotels in this area during the last year, and I definitely will stay at Best Western on all future visits. It was much nicer then the competition and the staff was very friendly and helpful.

Raj T, Front Desk Associate at Best Western Knoxville Airport/Alcoa, responded to this review
Thank you Jake for the awesome review!! We are so pleased to hear that you enjoyed your stay with us! We always strive to give our guests a great experience and we are thrilled that we were able to deliver that to you! We look forward to seeing you in the future!! ~ Michelle Hayden - Front Desk

"Best Western in Alcoa is tops"

1
Judith J, Hendersonville, United States 23/10/2019

This hotel is very conveniently located to the Knoxville area, and especially the airport. Everything was clean, the staff helpful, and hospitable. We will for sure stay there again. The breakfast area was very well maintained and stocked with good variety of foods. There is an indoor pool and fitness center.

BestWesternHotels, Corporate at Best Western Knoxville Airport/Alcoa, responded to this review
Thank you for taking the time to provide feedback of your recent stay with us. We are happy to hear that you enjoyed your stay and hope that the one star was made in error. Thank you for choosing Best Western. -Best Western Hotels & Resorts

"Clean and comfortable"

5
kevincE2880DB, Rochester, New York 16/10/2019

Hotel was very clean and the beds were comfortable. The breakfast is what you would expect and didnt disappoint. I would stay here again if I was in the area. I think fir the amount paid it was one of the best options.

"Family Wedding"

4
User 14/10/2019

We had a great stay, was limited parking. We arrived later at night and parking was filled, had to park in very back and walk but was well lit. Breakfast wasn't too bad I would of prefer some biscuits, bacon and maybe gravy. But overall was good.

"Perfect for what we needed"

5
794sueh, Pompano Beach 07/09/2019

Stayed here due to an early flight departure the next morning. The 3 things important to us in a hotel stay are: Cleanliness, good shower and comfortable bed. This hotel had them all. The hotel was very clean including the pool area and the small fitness room. The shower had decent water pressure and the bed was comfortable. Also there were many restaurants in walking distance

BW43189, Front Office Manager at Best Western Knoxville Airport/Alcoa, responded to this review
Thank you for the great rating and comments! We hope to see you again when using McGhee Tyson Airport or traveling through the Alcoa area. Bill Bailey AGM

"Great hotel, rescued us late at night"

5
Amy777809, Daniels, West Virginia 20/08/2019

We had a reservation at La Quinta Inn just down the road for a 2 Queen room and when we arrived the room was not available. Only Kings available. The Best Western was the only hotel with a double room and it was about 11pm so we quickly agreed to stay there. The staff was very welcoming and the hotel looked recently remodeled. We were exhausted and had an early am flight the next day. We did not get to utilize many services but the rooms and lobby were clean and nice. convenient to airport and basic restaurants. I would definitely stay here again if flying from Knoxville.

BW43189, Front Office Manager at Best Western Knoxville Airport/Alcoa, responded to this review
Thank you for the great review! We are glad we were able to accommodate your lodging needs while in Alcoa. We hope to see you again when you are back in the area! Bill Bailey - AGM

"Amazing transformation!"

5
Robert T, New York City, New York 16/08/2019

I had stayed previously at this Hotel when it was under a different name. I was pleasantly surprised to see the transformation. It was like a brand new Hotel. The room was great - everything new. Had a great breakfast in the morning and the staff were very friendly. Would highly recommend to anyone visiting the area.

BW43189, Front Office Manager at Best Western Knoxville Airport/Alcoa, responded to this review
Thank you for the great evaluation! We are thrilled you enjoyed your stay at our newly renovated property. I will share your comments with our team. We hope to see you again soon! Bill Bailey

"Awesome Renovation"

5
Ruth C, Punta Gorda, Florida 23/07/2019

Exhausted after a flying in from New York we stayed at the Best Western by the airport. Don't let the outside fool you, the inside has been tastefully renovated in a Chic Modern. We stayed on the first floor in the newly renotated room. Very, very clean and the bed was one of the most comfortable I have slept in. The receptionist at the desk said everyone loves the beds and now I know why. Great WiFi and large flat screen TV along with a micro wave and refrigerator in our room. I found the complimentary breakfast very satisfying before leaving on a long road trip. I can easily recommend this Best Western without hesitation. Another plus it is totally non smoking.

BW43189, Front Office Manager at Best Western Knoxville Airport/Alcoa, responded to this review
Thank you for the great review and 5 star rating! We are delighted that you had a wonderful experience with us! We hope to see you again when your travels bring you back to the Alcoa area. Bill Bailey AGM

"GREAT CUSTOMER SERVICE AND VERY CLEAN"

5
kindradb21, Dalton, Georgia 08/07/2019

Hopfully you will get the joy of meeting Bill at the front desk he is very knowledge about the area and has top quality customer service skills!! All the staff is friendly and helpful. The entire hotel was clean and neat you can tell the employees take pride in this Best Western, from the driveway to the room. We were only looking to stay one night but after the top quality customer service and the cleanliness of the entire Best Western we decided to stay another night.

BW43189, Front Office Manager at Best Western Knoxville Airport/Alcoa, responded to this review
Thank you for the great review! We strive to provide excellent service. I will share your comments with our team. We hope you choose us again when back in the Alcoa area! Bill Bailey - AGM

"Poor follow through on management"

2
Ronandkareno, Port Charlotte, Florida 05/07/2019

Cold breakfast and poor management . Had problems was told would get credit but never did. Don't offer credit if you won't honor it. The water pressure was horrible. The room was clean and the bed was comfortable

BW43189, Front Office Manager at Best Western Knoxville Airport/Alcoa, responded to this review
Thank you for taking the time to submit a review of your recent stay. I apologoize you feel we have poor management and did not follow through. I was never made aware of these issues from the front desk staff. Thank you for your feedback as I will address these concerns to ensure our team is communicating when our guests have issues or problems with their stay. We appreciate your business and hope you give us another opportunity to exceed your expectations. Bill Bailey - AGM

"BW Airport is new, nice, and clean"

4
User 05/07/2019

Stayed one night when passing through, the unit is off the main highway so there is less noise. Lots of food options nearby, and airport across the highway. Hotel is fresh, nice, and priced right for your basic 3 star hotel.

BW43189, Front Office Manager at Best Western Knoxville Airport/Alcoa, responded to this review
Thank you for taking the time to share feedback about your recent experience. We appreciate the 4 star rating and are pleased you enjoyed your time staying with us! We look forward to seeing you again when you are back in the Alcoa area. Bill Bailey - AGM

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.