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Best Western Airport Albuquerque InnSuites Hotel & Suites, Albuquerque

4.0/5  - basé sur 1343 notations.
2400 Yale Boulevard SE, 87106-4214, Albuquerque, United States - Voir l'itinéraire

L'aéroport international Sunport d'Albuquerque se trouve juste au bout de la rue de notre hôtel. Un service de navette aéroport gratuite est assuré tous les jours. Cet hôtel proche de l'aéroport accepte les animaux de compagnie et sert tous les jours un petit déjeuner chaud, complet et gratuit. Le buffet inclut des gaufres chaudes, des œufs, des saucisses, un nombre incroyable de pâtisseries et de fruits, des céréales chaudes et froides, des yaourts, des jus de fruits frais et du café 100 % Arabica. La base aérienne de Kirtland se trouve également à proximité, tout comme Cutter Aviation et l'université du Nouveau-Mexique. De nombreuses attractions s'offrent à nos clients, même aux voyageurs d'affaires. En voici quelques-uns : le zoo de Rio Grande, le Bio Park d'Albuquerque, le funiculaire de Sandia Pea, et le festival des montgolfières d'Albuquerque. Le festival international des montgolfières d'Albuquerque est idéal pour les familles. Notre hôtel d'Albuquerque est proche de tous les principaux hôpitaux, de la Pit Arena, de la vieille ville et du centre-ville. Les voyageurs d'affaires venus rendre visite aux Sandia National Labs ou à l'hôpital presbytérien apprécieront d'avoir tout ce dont ils ont besoin à proximité (y compris l'accès aux vols de nuit). Le centre cancérologique, la gare routière Greyhound, le Lobo Club de l'université du Nouveau-Mexique et la salle de basketball se trouvent tous à une courte distance en voiture. Vous trouverez à proximité de notre hôtel d'Albuquerque de fantastiques restaurants mexicains ainsi que trois casinos. Nous ne sommes qu'à une heure de Santa Fe, Nouveau-Mexique, mais beaucoup de clients préfèrent séjourner ici pour profiter des équipements de luxe. Nous avons gagnéle prix d'excellence 2012 de TripAdvisor®, en partie grâce à nos spacieuses suites Jacuzzi®. Que vous veniez rendre visite à la New Mexico Activities Association, au département de la Sécurité intérieure ou que vous soyez simplement en vacances, nous prendrons bon soin de vous. Cet hôtel d'Albuquerque allie confort et atmosphère décontractée et met à votre disposition le personnel le plus amical de la ville. Réservez dès aujourd'hui votre chambre au Best Western Airport Albuquerque InnSuites Hotel & Suites !

Best Western

Airport Albuquerque InnSuites Hotel & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basé sur l'avis de 1344 voyageurs
Note attribuée
Excellent
696
Très bon
385
Moyen
153
Médiocre
67
Horrible
43
CONSULTEZ LES AVIS POUR
En couple En couple
382
En famille En famille
395
Escapade entre amis Escapade entre amis
83
Professionnel Professionnel
287
Voyage solo Voyage solo
156
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Good Quality & Value in ABQ"

4
11/07/2018

I spent two nights here in May and was overall very pleased with my stay. The rooms very very clean and nicely appointed, actually much nicer than I expected which is always a nice surprise. The hotel staff were very friendly and accommodating. The free breakfast each morning was way above average from what most hotels offer, they had scrambled eggs, hash browns, sausage links, biscuits and gravy, and waffles in addition to breads, pastries, and hot and cold cereal. The only hiccup during my stay was the lack of housekeeping service, I had requested service and was told several times that housekeeping would clean the room however they never showed up. I had to ask for clean towels at the front desk, not a real big deal but a bit of an annoyance. All in all a great stay, if I'm ever in Albuquerque again I wouldn't hesitate to stay here, especially for the price.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback on breakfast. We will address the issues with housekeeping and look forward to you staying with us again.If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Always a pleasure at the BW Airport InnSuites"

5
10/07/2018

We continue to stay at this very nice BW property over and over. Always consistent excellent service at check in and check out. Rooms are pleasantly furnished and always very clean. Big spread in the Breakfast Room with hot offerings and the usual cereal and breakfast breads offerings. We always feel safe and secure at this hotel. Always our first choice when we stay in Albuquerque.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback on breakfast and our shuttle service. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Probably the best Best Western"

5
09/07/2018

The staff were extremely helpful. I was a bit rattled from my drive from Los Alamos to the hotel, so it was really nice to such an accommodating staff. The room was big and clean. Breakfast was hot and plentiful. They had bacon! (I can't stress that enough, lol!) Check-in and check-out was smooth. They have a shuttle to the airport. There is a nice diner/restaurant within walking distance. I would choose this place again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"A very pleasant experience "

5
01/07/2018

Highly recommend for a place with comp shuttle service to airport and to other points of interest in ABQ. Very friendly and accommodating staff, quite adequate comp breakfast, clean guest rooms and public areas, all at a very reasonable rate.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback on breakfast and our shuttle service. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Very good stay and great service"

5
29/06/2018

Good first impression of a very smart building continued with excellent, helpful and informative check-in staff and a very nice room - spacious, well equipped and spotless. The guest laundromat was a bonus on a road trip. The pool area was well-maintained. The shuttle service to the airport was efficient and also drops off and collects from the car rental building. I left too early for breakfast but the hotel offers a breakfast box instead.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. It gives us great pleasure to know that you enjoyed your stay. We hope you return on your next trip through Albuquerque!

"Amazing Value"

5
29/06/2018

This place was always my favorite now it has been updated and is absolutely amazing! A great value that exceeded my expectations again. There is bottled water in the lobby and great restaurants nearby . Thank you to the friendly staff. Always a pleasure. I'll be back

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for choosing us. Feel free to reach out to me with any other comments or concerns at [email protected] or 505-242-7022. Ask for Jeff

"Clean, convenient and comfortable"

4
27/06/2018

Perfect for a couple nights in Albuquerque. The staff is friendly and helpful. The24 hour shuttle is perfect for airport transfers and rental car pick up & return. Breakfasts were good. Convenient to restaurants.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Excellent location, courteous staff"

5
24/06/2018

Convenient area to restaurants and the car rental return area. The hotel was clean, neat, and the staff very helpful. There are restaurants within walking distance, but the staff offered us various suggestions. Good travel value.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Close to airport, but must be better?"

4
21/06/2018

Convenient to Airport. Less than 5 minutes to departure gates and 7 minutes to rental car return. Be sure to watch out where you fill up for gas. You can save a lot by driving up the street a bit. Several food options nearby. Worn out facilities. Small hallways, old rugs, small rooms, dingy rooms make it unwelcoming environment. The room service is a delivery company. Breakfast room is much too small for the people staying there.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. Your description makes me wonder if your writing about the correct hotel. You gave us 4 stars out of 5 which is good but said the room was dingy. We just finished a renovation and every room has new carpet and tile. Feel free to contact me at 505-242-7022 or at [email protected] and ask for Jeff.

"Everything about this hotel was perfect"

5
21/06/2018

We checked in really late. Like, really late to this hotel. Chuy, the front desk clerk was extremely understanding and helpful and hooked us up with a great room for the day. I worked out in the gym while my wife slept in the jacuzzi suite. The bed and the rooms were spacious and comfortable. We slept like babies. The breakfast was the best part, tons of food options, all delicious and we enjoyed them out by the pool (it was a beautiful day out). The hotel was clean, and Chuy was friendly and made our stay enjoyable from the moment we walked in the door. We'll be back.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Desk clerk"

1
18/06/2018

Very unbusiness like, awould not give us a room because I commented on his charactor and was very rude while turning us down. We had stayed a BW in Indio, Phoenix and Las Cruces before this one and they were all great, friendly personnel, clean rooms and good breakfast.

Jeff E, General Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
It is clear there is a wide discrepancy from what one guest sees compared to another. We do reserve the right to refuse service to anyone for any reason. If you would like to discuss this further please feel free to call me at 505-242-7022 or email me at [email protected] Ask for Jeff

"Very good hotel & very reasonable price"

4
27/05/2018

We stayed here briefly prior to our early flight out. Dylan at the front desk was extremely helpful about our needs to drop off our car, make a very early morning flight, etc. Fortunately the shuttle runs 24 hours (we took it at 3:45am). The pool and hot tub were very nice as well. The rooms were also very reasonably priced.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Please contact us personally to make reservations at 505-2427022 or email [email protected] It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Comfy for parents and myself"

5
27/05/2018

Everything was clean and neat. Village in across the parking lot was perfect for dinner. Breakfast was perfect and eating area clean. The gym equipment was all working properly, I didn't swim but the pool looked refreshing.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Ask for Jeff

"Very bad stay!"

1
25/05/2018

Very bad choice not best western standards GM has not even returned my calls. As a diamond member didnt even get the welcome that best western is know for even when i presented my diamond card i dont need the royal treatment just the hospitality and the courtesy that bestwestern is know for.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Mr. bacagil66, I want to Thank You for being an diamond member. It is clear there is a wide discrepancy from what one guest sees compared to another. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I can see you checked in at 3:00 am when your reservation was for that same day. Check in would be at 3:00pm and we accommodated you without charging you another full day. Since your reservation was for that same day it is very unlikely that any guest would get their room serviced. We would refresh towels and any other items you might needed by calling the front desk. Again Thank you for being a Best Western loyal customer. If you have any other concerns or comments feel free to contact me at 505-242-7022 or [email protected] Ask for Jeff

"VERY COMFORTABLE AND FRIENDLY STAFF WITH A GREAT LOCATION !"

5
23/05/2018

BW has a very competent, and friendly staff . The rooms are large, quiet, with comfortable beds and the AC works great. The breakfast was complete with fresh fruit, eggs, waffles, etc. etc.They also had a large pool and hot tub. They were extremely helpful with information to various tourist sights, and restaurants. You couldn't ask for more ! It is just a few blocks from the airport !

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again!

"Nice Hotel"

5
20/05/2018

Nice hotel in a great location for our needs. We were in the area for 3 days and this location allowed us to visit everything that we wanted to see in part due to it's easy access to the freeway. The room was nicely appointed and the bed was comfortable.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Thank you for mentioning the breakfast as our staff works very hard to deliver quality food in the mornings. If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Good but could be better"

3
20/05/2018

Most of the staff is very friendly. But they did have one gal who I felt was a little favorable with white guests as opposed to how I was treated. On the other hand the young Hispanic girl at the front desk knows how to extend a very warm greetings and make you feel appreciated. Room wasn't cleaned very well. Looked like it was partied in and the plumbing is old and water comes out rusty at first...

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Friendly service, comfortable rooms"

5
16/05/2018

We love staying at Best Western hotels. No frills, but everything you need. Great service, kind people, and a small but functional fitness center. The breakfast was actually really great, way better than other hotels for the same price...hot eggs, hash browns, biscuits and gravy. We will be staying again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"The Welcome you want everytime!"

5
16/05/2018

Nicest staff I've encountered in awhile. In a time when customer service was dying this staff was great. They remembered my friend from when he stayed here 6 months ago. Friendly and smiling. And welcoming. Exactly what you want when checking in. The rooms are great too. Beds that fall asleep right away in. TV's had every channel I needed to watch the playoffs. Clean. Plus it's located near a lot of restaurants. Will definitely be back.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. If you have any other questions or concerns feel free to contact Jeff at 505-242-7022 or [email protected]

"The Bed was so big! "

5
15/05/2018

Absolutely great stay. Staff very helpful to my travel inquiries. Arrival and Departure screen out front for your flight. Huge king size bed and flat screen TV. Close to the highway but far enough you don't hear it. Great stay and will definitely be coming back.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. If you have any other questions or concerns feel free to contact Jeff at 505-242-7022 or [email protected]

"Excellent!"

5
12/05/2018

Staff very friendly and check in and check out was quick and easy , room looked spectacular and the layout was great! Breakfast was great loved the variety. Will be staying here when traveling through again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you hrdytaylor for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Very Good for the price!!"

4
10/05/2018

This was our first time staying at Best Western Hotel. The location is great as it is only a couple of minutes away from the airport. We got to Albuquerque almost at midnight and we were able to find the hotel without using a GPS :) What we also loved about the location is that there's some restaurants very close to the hotel (walking distance). The staff is ok; when I originally booked the room I explained that we needed an extended stay, to check out at 8 or 9 pm and I was told that they were going to charge me half of the total room daily rate; the night before we checked out, they said we had to pay the full daily rate; we weren't happy about it of course! but it was worth the price as we were flying late that night so by extending our stay, we felt more relaxed, finished packing, we had time to have dinner at the restaurant next door, take a shower and arrive at the airport on time. The hotel is not fancy but very clean and the rooms offer everything you need for a comfortable stay. The rates are very affordable so I would recommend this hotel.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 4 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Please contact us personally to make reservations at 505-2427022 or email [email protected] It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"nice place to stay"

4
10/05/2018

Everything was very good and conveniently located close to airport. The only thing that I can say is average at best is the parking availability and proximity to your room and the signs that say park at your own risk. Other than that everything was very good.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Please contact us personally to make reservations at 505-2427022 or email [email protected] It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Albuquerque Inn and Suites are Sweet!!!"

5
30/04/2018

Fantastic service and accommodations- I used my points and had a Jacuzzi suite that was perfect. Everything worked well in the room; and the service was amazing. Breakfast was delicious and plentiful; with a nutritious variety of items to choose from. International Pow-Wow the weekend I was there; so perhaps a larger room for breakfast would have been nice. No seating available when I arrived-but ease of taking breakfast back in my suite was satisfactory.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Thank you for mentioning the breakfast as our staff works very hard to deliver quality food in the mornings. If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Nice place"

5
30/04/2018

Very nice rooms, Good breakfast. Staff very nice and helpful. Will stay here again for sure. I was surprised at the price as it was more than I usually paid in the area in the past but found out there were two events going on in ABQ so prices raised which I understand.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Please contact us personally to make reservations at 505-2427022 or email [email protected] It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Don't bother, there are very choices..."

1
30/04/2018

We asked for a h/c access room and got a room that had been partially reported to be accessible. It had a smoking room at one time and they're done an incomplete job of ridding it of the over riding accord somewhere is a very busy street next to the place that was th loudest I've ever experienced, (people seem to drive like maniacs in ABQ?). We were happy to leave, and won't go back. Usually B/W is ok, this one no.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It does seem there is a clear discrepancy from what one guest sees compared to another.. We have update our accessible rooms and have two with full roll in showers and two that have tubs available with shower chairs. If you have any other questions feel free to contact me at 505-242-7022 or [email protected] Ask for Jeff.

"close to airport"

5
28/04/2018

Great little gem for a hotel close to the airport and VA hospital. The shuttle service was superb and very nice breakfast each morning. Hotel was quiet, very clean and staff were delightful. Best Westerns always seem to be very nice places to stop and stay.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Airport Pick-up: One Night Stay"

3
19/04/2018

Got in late. Front desk staff was very nice. Last time I stayed here, they were in the process of updating/renovating, so that has been completed. Our room was on the ground floor and not too far from the lobby, breakfast area and workout room. Everything was fine except for the fact the room had NO blackout curtains.... I was bothered by the outside lights from the pool/hot tub area and adjacent parking lot and did not sleep well because of it. It was also a little unnerving as it seemed others could see into our room as we were on the ground floor. This is the first time I have stayed in a hotel without true privacy/blackout curtains. Another irritating thing - which was not the fault of the hotel - was children running and screaming up and down the halls at 12:30 in the morning. I ended up opening my door and reprimanding the children to go to bed and asking them where their parents were. Other guests had to have been irritated and kept awake as well. Other than that, the stay was fine. I do not know if all the rooms lack black-out curtains, but if so, I recommend the hotel updates this feature and I would then stay again. Proximity to airport is great.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Now to answer the question of black out drapes, every room has them and they are located behind the first set of shears. We also have employees at the desk 24/ 7 so we can also answer any questions a guest might have. Please let the desk know of any noises so we can make sure all of our guests enjoy their stay. If you have any questions feel free to call or email at 505-242-7022 or [email protected] Ask for jeff

"Overnight stay with cat"

4
15/04/2018

Our first room assignment was room 107. It smelled of smoke even tho there is a $250 charge . The front desk immediately moved us to room 153. What a pleasant room. Dylan at the front desk went out of his way and accompanied us to our new room and made sure it was okay for us. I can't say enough about this young man, good job Dylan. The staff there at the hotel was pleasant and accommodating. I would recommend this hotel PS hot tub and heated pool!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 4 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Please contact us personally to make reservations at 505-2427022 or email [email protected] It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Dogs in hotels can have dog fights"

3
15/04/2018

Got in late to hotel. First room assigned was across the fall from a LOUD operating ice machine. Got another room. At 5a.m. and 7:15a.m. I was woken up by dogs fighting outside my room! I knew this property allows dogs, this is my first experience with dogs fighting in the hallways. Second issue is the age of property, the floor joists creak badly. Throughout night/morning the creaking of floors woke me up and you can hear the people above (I was on ground floor) walking across their room. Plus side, is that you are only 5-10 minutes from Airport and comp. breakfast has plenty of protein options.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. feel free to contact me at [email protected]

"Jacuzzi all day"

5
11/04/2018

This is a particularly good Best Western. Upon check in you are offered free bottle water which makes a difference to someone like me who is stuck in a hot car driving all day. The rooms are modern and spacious, with an unusually large bathroom. Most hotel bathrooms are so small you can barely turn around, but not here. The pool and jacuzzi were actually open and unbelievably relaxing in the desert climate. You can tell the staff really cares about their guests here and even have a fun little "social hour" with free nachos and a chance to chat with other guests. Good vibe, good stay.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed the spa and pool during your stay, and we appreciate your feedback. If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Enjoyable"

4
10/04/2018

Easy check-in, nice rooms, excellent breakfast and close to airport. Staff was very helpful and informative. Close to restaurants and shopping. Great shuttle service to airport. Also good access to computers for use.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 4 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Please contact us personally to make reservations at 505-2427022 or email [email protected] It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"ROOM"

3
08/04/2018

the room wasn't as clean as I thought it should be for the price we paid. The person working the breakfast area or replenishing the breakfast area didn't smile or have good customer service ethics. Overall everything else was ok

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any other concerns to questions feel free to contact us at 505-242-7022.

"Close to Airport"

3
08/04/2018

Room was small for 2 queen beds, but fairly clean. Beds were OK for one night, but wouldn't want to stay there for a longer time. The hotel is fairly close to ABQ. We had first-floor rooms and heard a lot of traffic noise. Would suggest getting rooms at the back of the property instead of the front.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Beautiful City Beautiful Location"

5
06/04/2018

Best Western Inn and Suites Albuquerque is an excellent stay. It is conveniently located near downtown and very close to the airport which they offer shuttles for convenience. The hotel has a travelers theme and each room was individually named. When checking in, I noticed there's a tv posted at the front desk with flight information. That would be very handy if we were flying. The pool and hot tub were also a delight and we're a great treat to a long day. They offered the vanity separate then the restroom in our room. We love this because when traveling with a group, it's nice that two people can get ready simultaneously. The beds were quite comfy as well. One random thing, that I really appreciate, there are plenty of electrical outlets. It seems like there are never enough. The complimentary breakfast was wonderful and probably the most variety we've had our on the road. I recommend their biscuits and gravy! The biscuits were perfectly fluffy and buttery. The hospitality staff were very friendly and patient. I forgot to check out properly and called and they took care of everything for me. We will be returning to Best Western Albuquerque for our future stays.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Amazing hotel"

5
05/04/2018

What a beautiful city. We definitely want to come back again. Easy to find hotel. There were many restaraunt around the area. Beds were so comfortable. Room was very nice. Breakfast was amazing. Wonderful selections. Thanks for a great stay!

"Great!"

4
05/04/2018

Breakfast buffet was amazing, social hour snacks n evening was a nice treat. Good location to airport , restaurants. Clean, comfy bed and pillows. Fast wifi, great TV selection. Will stay again if in area

"Will Not Stay Here Again"

1
02/04/2018

The only good thing about this hotel was the location to the airport. The towels in the room appeared damp, the door was difficult to close. While checking in the young man took a phone call, and then excused himself to bring toilet paper to another guest! Coffee and breakfast was disgusting. Worse display of breakfast items at any Best Western I've stayed at. This was the last Best Western we stayed at during a 4 day trip to New Mexico. We stay at Best Western all the time—but would never go back to this one.

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great stay, great place"

5
02/04/2018

We were traveling from Las Vegas to Maryland and made it as far as Albuquerque. Hotel room was very clean, warm and comfortable. Price was great. All the amenities that one would expect from the Best Western experience. Free breakfast.

"Property good; location very convenient"

4
23/03/2018

This was typical quality BW with comfortable room, many breakfast options, please staff, clean. Only concern was noise from people in hallways being heard through doors, especially in the mornings as people are breakfasting, checking out, etc. If you are sound sleeper, would not be a problem as beds are comfortable. Staff all friendly. Location is very close to airport...we rented a car and were within an easy 5-7 minutes of car return and to interstates; lots of chain restaurants in the area and not far from major city and other upscale eating.

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for choosing to stay with us and for your review. We apologize for any disturbance noise in the hallways caused during your stay. We hope to see you again soon!

"Clean and friendly"

4
22/03/2018

The staff was friendly. The room was clean and newly redone... Great TV, nice large bathroom counter. Good beds. The breakfast was very nice with hot and cold selections....sausage gravy and biscuits, scrambled eggs, sausage, hash browns, waffles, juices, coffee.

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for choosing to stay with us and for your review. We're glad you enjoyed our accommodations and hope to see you again soon!

"Our rooms were awful!!"

1
14/03/2018

We were traveling back home and had been on the road for 9 hours and just wanted a shower and clean place to sleep. We get into our rooms “Executive building” the rooms were terrible. Our room as well as our daughters smelled of dog urine. The room did not smell clean and we were afraid to even sleep in the beds. Needless to say we didn't get a lot of rest to have to travel another 9 hours today. We called the front desk and asked to be moved and they told us that there were not anymore rooms available. We have two small children and we didn't want to repack and change hotels. Most every hotel we had called were booked anyway. What a miserable night. I'm not used to this with the Best Western's in Texas. Refund please!

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your stay and for your honest feedback. By telling us what we can improve on, you give us the opportunity to provide better service for our next guests.

"Clean and pet friendly"

5
13/03/2018

Very happy as a senior gold member. Will definitely be back. Great service and food. Breakfast grand...I had bluebberry waffles with whipped cream. Had free pizza and drinks during happy hour. Loved my Yorkies.

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your review - we're glad you enjoyed your stay. We hope to see you again soon!

"Second great stay!"

5
27/02/2018

This is our second stay at this best Western; the best best Western and we drove out of the way to stay here between concerts in Scottsdale and Fort Worth. The quality and experience was just as amazing as the previous stay. Greeted by a cordial staff member who helped us find parking for a sprinter and trailer in a semi-full lot. Great location right off of the interstate with three 24 hour restaurants within walking distance. This location features an extensive and delicious breakfast buffet; way above your average continental breakfast. Super comfy pillows and beds. My favorite part of these rooms is the sliding door/porch area which has a small area with chairs to get some fresh air. Love this spot.

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We thank you for your business and your review - and for taking the time to drive out of your way to stay with us again! We're glad we were able to accommodate you for your second visit and hope to see you again soon!

"Never again!!"

1
22/02/2018

For the past 8 years this was our favorite place to go just to unwind or when travel. Never again will we stay here. We met the sales rep Karen a little over a year ago and she was awesome. So much so that we looked forward to seeing her on our visits. She went as far as to upgrade our room we booked for our anniversary to a Jacuzzi suite and left a bottle of wine for us. I considered Karen as a business friend and introduced her to a good friend of mine that is very high up the ladder of a neighboring city just to say thank you for your courtesy. Since then I've heard some things that have changed everything. One of those being that the GM at that time said she's known my wife and for over 18 years when we've only been together for 9 years. We've never even meet or seen the GM in the 8 years of going here. We was going to come for a visit to enjoy the hot tub last weekend and I learned that Karen was let go. Big mistake as far as I'm concerned. I'm sure my other business friends and balloon pilots will feel the same. Anyone that knew Karen also knew she went above and beyond any expectations and will seek her out when she finds another place of employment. I know I will!!

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Well, we're certainly sorry to hear that a GM who's no longer with us upset you. I would love to encourage you to reach out to our new sales manager (and other management staff) about any concerns we can address directly. Best wishes.

"Convenient but disappointing BW airport hotel"

2
20/02/2018

People need a good night's rest before an early morning flight. And BW hotels usually serve that purpose for me. But the noise level at this property was unacceptable. We heard every step on upper floor (a family that seemed to be moving furniture as well) and every voice in the corridor and in adjacent rooms. This otherwise pleasantly appointed hotel needs to do something about their sound insulation.

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for choosing to stay with Best Western InnSuites and for your review - we appreciate your honest feedback and are sorry to hear about your disappointment. We hope you'll consider staying with us again in the future - perhaps on a low occupancy night, we can find you a nice, quiet room toward the end of a hall.

"Excellent stay"

5
17/02/2018

Driving in late from Palm Springs we were in real need of a good nights sleep. Best Westerns are generally a good bet. Our rooms have always met a reasonable standard of cleanliness and the hot breakfast is fresh. We hit the jackpot this time. This is a rather large Best Western with an outdoor pool and hot tub (open in February) set at the back of the building in a quaint courtyard with plenty of outdoor seating around the pool as well as outside the fence. There is plenty of grass and mature landscaping with meandering sidewalks. With the sun shining, outdoor breakfast seating was comfortable even in 45 degrees Fahrenheit. There is a community barbecue grill available to all of the guests. So here is the best part. They have recently remodeled some of the rooms including a HUGE presidential suite with a private yard. The master bedroom has a separate jetted tub and spacious bathroom with the biggest closet I've seen in a hotel room. A full size kitchen with refrigerator, dishwasher, and oven and plenty of cabinet space can easily accommodate four people. I don't want to oversell this room, but it was a wonderful surprise to our weary family.

"Great stay for a great price."

5
16/02/2018

Had a great stay here. The front desk lady was very friendly and courteous upon my arrival. The check in was quick. There was a special social going on when I checked in so I got to eat some nachos with soda for free which really hit the spot after a long flight. The room was clean and had all the amenities I could need plus free wifi. It's very conveniently located within walking distance of a few restaurants, and is also very close to the airport. They also offer a free shuttle service to the Albuquerque airport and car rental terminal as well. Oh and the free hot breakfast in the morning was great too. Would definitely stay here again.

"Decent, close to airport"

3
13/02/2018

Have you ever stayed somewhere that was just okay? Nothing wrong but nothing really wowed you either? That is this place. There were things that just annoyed me but didn't make my stay miserable, such as the door to the closet was hard to close. There weren't a lot of power outlets and none near the bed. But it was clean, food was fine and the staff was pleasant. I'd stay here again but I'm looking elsewhere first.

"Location, location, location"

5
10/02/2018

Close to airport, close to car rental return, close to downtown. What more do you need? Good breakfast, nice room, very friendly staff. Need anything else; how about a really good price. Loved the stay, will return if I need to come back to Albuquerque.

"Great Stay!"

5
02/02/2018

Amazing comfy room jet tub was amazing! Smelled clean and bed was wonderful! The front staff was knowledgeable and courteous I definitely would stay there again ! Very relaxing room the only thing is the parking lot could have been more organized cars taking up 2 parking spaces.

"Good breakfast, noisy if staying on first floor."

2
28/01/2018

As I have already written... good breakfast, terrible sleep due to no sound protection between floors. So you get what you pay for, just ask for a second floor room. The price was good , just adapt to the environment.

"Top quality airport property!"

5
21/01/2018

We stayed one night prior to an early morning flight. Pickup at the airport was very quick and the driver was courteous and helpful. The check-in clerk was friendly and professional. Our room was conveniently located on the first floor. It was clean and comfortable and had a microwave and mini-frig. In the evening there was complimentary chips, salsa & soda. A nice touch. The morning breakfast was ready promptly at 6A. It included both hot & cold items. The coffee was hot and of good quality. We recommend this property and we have already booked it again in February.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Clean simple inexpensive "

3
21/01/2018

I had an early flight out of ABQ and weather was expected, so I returned early and researched the best airport properties. This was highly rated. That doesn't say much for the other airport properties. The summary— Pluses At the airport Free and prompt shuttle, they will take you anywhere in a 5 mile radius Reasonably clean Better than many free breakfast Free water in room Very inexpensive Polite staff Minuses Aging property Room was drafty and cold Signs say “suite” but was a hotel room Sheets and towels were a dingy grey color

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Consultme, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"Great value"

5
18/01/2018

I've reviewed this hotel before, but have stayed here three times since. Every stay has been worthy of 5 stars and I still can't believe the price. This hotel should probably cost more (but I'm not complaining - and the consistent low rate makes it my go-to choice when in ABQ). Last stay I got a room in the "executive building". It's a smaller detached building in the back. The room was enormous, modern, and clean. Full DirecTV service (guide and all) on the TV. Clean and comfortable bed. Breakfast has also seemingly been expanded over the years - was very happy with the choices. Staff was very friendly. Will continue to stay here when in town.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Astroguy22, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Good Location. WiFi is not user friendly"

3
16/01/2018

Nice midtown location near airport. Friendly front desk person. Easy free outside parking on site and easy access to either 1-25 or I-40. Comfortable updated rooms with inside corridors. No elevator, so if getting up the steps which are inside and carpeted, or hauling bags up is a problem, ask for a first floor room. WiFi is free. Hot Breakfast included with room. For ease of follow through with reservations, make them through the hotel directly. Otherwise they go through a secondary off site service. Several restaurants in the area. We had quite a time connecting to the free unsecured WiFi. It did not accept the hotel's password, which meant that the connection was open and unsecured. Despite several attempts, this sticky point was never resolved. It was not vital for us, so we let it go. If it is necessary for you, make sure this is clarified. In the middle of the night, there was a noise disturbance. A loud noise sounding like an explosion and then much water running. In the morning, the front desk denied any problems but this disturbance awakened us and we were unable to return to sleep.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Violette54, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"For the Rate! ........ Solid."

4
15/01/2018

How can you go wrong for the rate. We stayed both when we arrived at the Albuquerque airport and the night before we left. There were issues ....... but ...... Yvonne & Michael at the desk were both courteous and helpful, the beds are decent & comfortable, the breakfast adequate, the shuttle easily accessible and the WiFi was slow but serviceable. however, room smelled like a prior smoking room, you can hear the showers next to you and above you. Woke us up at 5:30 AM. Had to tell Yvonne the one above us was making a racquet, unable to get to sleep. She took notice. The jacuzzi was only warm, not very hot. For the rate per night, it's a solid Best Western.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Undertaker01, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"Poor customer service"

2
15/01/2018

The electronic keys provided for the room did not work. My husband took the keys back to the front desk while I waited in the hallway with our luggage and dog. The second set of keys didn't work then the staff came down and tried the same key as if we were mentally impaired. Finally he gave us a third set of keys that worked. And we had to wait for him to help other customers during this entire exchange of keys. There was also limited parking in the shared parking lot with other businesses.

"Nice Place! Great Stay!"

5
08/01/2018

We found this place on New Year's Eve! The front desk were great in providing information and caring about any issues we had. The cleaning crew was great offering towels for our unscheduled extra-night stay.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Neliev2018, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Pet friendly"

4
02/01/2018

It was a great stay for our family of 5 and our 17 pound dog. Only a $20 charge for him. The staff was nice we even got to check in early because our room was ready. They had a great grassy area for our do to roam and do his business and the the 2 room suite was a great plenty of room for all of us!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Kimberhappywithstay, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Best Western Airport Review"

2
01/01/2018

I had reserved online for a room, I was bringing two pets and my fiance with me and upon arriving they said they were out of pet friendly rooms (they do not have an option to reserve pet friendly rooms) so they allowed me to stay in a different room. So that wasnt too bad, then we got to our room and it smelt like cigerate smoke which is rough because I just quit smoking... and then there were no sheets or pillow cases for the bed... so that morning the woman had given me $10.00 off next stay..

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Mariahb2018, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Great value, nice location"

4
01/01/2018

Near to Albuquerque Zoo, near to many Indian groceries and hotels. Nice location not too close to highway so less noise. Only complaints was that you could hear your neighbours easily. Breakfast and internet free and well stocked breakfast. Wish they would refill juices often. But cannot complain overall. We visited Sandia Peak Tramway, Unser Car Museum and Meow Wolf at Santa Fe. Except for Meow Wolf everything else were with value for Money.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear archhars, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"Lovely room, but loud people can be a real problem"

5
31/12/2017

My second floor room, was big, clean and comfortable. The shower is nice, and the bathroom area works very well. The breakfast was varied and plentiful. BUT the people who checked in after midnight were VERY loud, slamming doors, talking, and let their kids scream and cry for hours.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Powell M, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Wonderful Stay"

5
30/12/2017

We had the Kennedy Presidential Suite. A tremendous bargain for the price. My wife LOVED the jetted tub. The bed was warm and plush. Breakfast was wonderful. Thank you for a great experience. We will definitely stay here again!

"Solid choice for eastern Albuquerque"

4
23/12/2017

Nice location for eastern Albuquerque or airport and fairly quick access to Interstates. Parking is not as close to doors as usual for a BW. A daily newspaper is available, as well as coffee, tea, and bottled water. A lot of rooms have balconies available. Rooms are quiet, though occasionally a plane is heard because of proximity to the airport. I did not find plug-in capability for electric or hybrid vehicles. I would rate the fitness equipment only average or below.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear DirkD346, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Great value for money plus staff are awesome!"

4
23/12/2017

The staff are what make this hotel extraordinary. Good breakfast; convenient location; comfortable beds; and good membership benefits. They go the extra mile, providing late afternoon snack and social hour. They even provide fresh cookies some days and pizza the first week each month for all guests.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Glenda S, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"AMAZING STAYCATION"

5
18/12/2017

A weekend staycation soaking in the in-room jaccuzi was perfect after a crazy work week. We enjoyed the comfort of the bed and bedding, the warmth of the staff, and the in-room delivery service. We look forward to our next stay.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear 156leilaj, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Amazing! "

5
17/12/2017

Wonderful price for what you actually get! The staff was amazing and friendly. The double room was the best price I have ever received for the price!! I was traveling with my daughter and grandkids and the separate room and bath for grandpa was just what I needed after a long days driving. At breakfast, the dining staff made a normal “rush” breakfast into something we enjoyed. Pink waffles were a hit with the girls! Only thing that could have been better would have been wet wipes for all the sticky fingers after breakfast! Worth while!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear WmMilzar, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Nice And Easy Is The Best"

5
15/12/2017

This Best Western was super nice and comfortable and clean. Staff was accommodating even checking in really late. It's right by the airport and right off the both I-25 and I-40. I definitely got a great night's sleep and would recommend to anyone looking for a place to stop in Albuquerque to stay here. For the price it's a great deal!!!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Chris C, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Overnight Stay on way to Kansas from California"

5
12/12/2017

Bed was very comfortable! I had my 2 yorkies with me and they put me close to an outside door so that I could take them out when necessary. I slept in and so did not try the breakfast bar but have in the past stayed at this hotel and the breakfast was great.

"Would NOT recommend!"

2
10/12/2017

Driving across country and googled pet friendly hotels off interstate 40..this hotel is hardly off 40. Front desk clerk acted like everything was a hassle for him. Asked for change for 100 and he said “I don't even think we have change”...really??? Then told us our room is on the back of the hotel, no problem. Key cards weren't activated and had to walk back up to the front for new ones. Hallway carpets are dirty and the smell in our room is musty and unpleasant. There was crusty toothpaste all over the sink faucet. I am thankful I have a bed to sleep in, but would rather be in a different hotel where we didn't feel like a burden. Spend the money for a different hotel.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Lxsnchls, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"BW ABQ"

4
09/12/2017

I have stayed at this hotel many times. The location is very convenient from airport and for visiting ABQ, Santa Fe, Belen, Socorro, etc.. The front desk staff are friendly and helpful. The self service breakfast has a good variety. There is a computer and printer if you need it.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear andregB926CA, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Excellent Stay!"

5
08/12/2017

Overall, excellent stay! Located close to airport and shuttle driver said just let them know if I needed to go anywhere nearby and the shuttle could take me! Never went anywhere, but nice knowing that! A Village Inn Restaurant in same parking area. Breakfast included, great selection! The only thing bothersome are the walls are a bit on the thin side so could hear a lot of noise from upstairs but not bad and it was fine by the time I went to sleep!!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Denisewihelmr, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Service and Amenidites Makes up for Old Age"

4
08/12/2017

My trip to Albuquerque was very unexpected, and the hotel booking was made at the last minute. The price was great. The interior of the building looked and felt very dated (low ceilings, dim lighting. small room closet, aged building smell). Upon arrival, I learned that there were no elevators, although luggage porters were available for use to move luggage from the car to the hotel lobby. I had an upstairs room, and the young man who checked me in offered and helped carry my luggage upstairs. The full breakfast was the typical Best Western fare, but it was a complete menu (warm foods, cold foods, and continental items). However, the hashbrowns were untypically crispy! A staff member kept the area very clean and food freshly stocked for the influx of morning diners. Bottled water was available all day in the lobby (a perk!). My room and bed was not as "luxurious" as I am use to from other BWs, but it was very clean and comfortable. It was equipped with both a microwave and refrigertor. It was also nice that the door doesn't automatically slam shut each time it is opened. There is not a "business center," but two desks with computers upstairs, and two or three computer stations downstairs in the lobby. A laser printer is located upstairs and a color inkjet downstairs, with both drivers on all computers. There is also a television and lounging area in the lobby. The front desk staff were friendly and wecolming. The housekeeping staff were also great and worked hard (this was very visible). Another negative to the property is that it does not have its own parking lot; it is shard with a Village Innn located in front of it. Although the age and lack of elevator surprised me, overall, this is place is a great value and I would stay here again.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Alice O, Thank you for taking the time to write a review about our hotel. We appreciate our guests taking the time to share their thoughts with us. If there are any concerns or question feel free to contact me at 505-242-7022 or email at [email protected] Again thank you for taking the time to write a review.

"Clean, Friendly Staff"

3
04/12/2017

The room was very clean and the staff was helpful and friendly. The blanket was not much heavier than a sheet. Needed to keep the heat up to stay warm. Then it would get too hot. Woke up 3 or 4 times to adjust the heat. Would have been better if I had a decent blanket. The breakfast was subpar. The shuttle service was reliable and good.

"Very pleasant stay"

4
01/12/2017

We spent a week at this hotel and enjoyed it very much. The room was comfortable and clean, the staff were friendly and helpful, and the breakfast was quite good. The hotel's location provided easy access to downtown Santa Fe as well as surrounding areas. I'd definitely stay there again.

"Very Nice for the Price"

4
29/11/2017

Hotel was clean and well kept. Everything worked and staff were very helpful. Safe location and even had room service menu although no restaurant on site. Peaceful and good location. Would definitely stay here again.

"Great Value"

5
29/11/2017

The hotel was close to the airport,. Check-in was easy, and staff friendly. The room was nice and clean. The hotel offered all amenities, good internet, and good breakfast. I would highly recommend it.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Carolle29, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"great"

5
27/11/2017

We had a great experience at Best western Airport Albuquerque InnSuites. The staff was friendly and professional. The rooms were clean and comfortable. The hot breakfast was a real treat.The front desk staff was very helpful helping us find a restaurant in the area to meet our needs.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Patriciavl6430BA, Thank you for taking the time to provide your Trip Advisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. Next Time please ask about our 2-Room Suite or our Presidential Jacuzzi Suites. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected] ,Thank you for being a loyal Best Western customer

"Sort of Dingy"

3
26/11/2017

Very dirty carpet in hallway. Numerous lights in room did not work and cold not be fixed. HUGE televisions blaring and destroying any semblance of peace in breakfast room. On the positive side--pleasant staff and close to airport.

"Great lodging"

5
26/11/2017

Hotel was pleasant,clean,comfortable, staff was awesome breakfast was great n alot of choices. Will definitely stay there again..only problem is im trying to sign up for rewards n can't seem to get added...Sincerely Jean

"Comfortable stay"

4
20/11/2017

This was a stop along a cross country move from Southwest Florida to Seattle, Washington. We were traveling with our rescue dog, so it was necessary to find properties and make reservations ahead of time. I researched tripadvisor, as I always do before making reservations, and this trip was no exception. It's my "go to" before reserving anywhere! We DID have to change rooms after first look before unloading the car because the smell of cigarette smoke was really strong. The front desk person quickly found us another room in another building. I'm not going to lie, it was a huge inconvenience unloading and loading from this building, but it was fine because the room was large and clean. It was extremely quiet too. I have nothing else to add other than I would stay again if passing through.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sarahsi, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"Recommended"

5
19/11/2017

Nice people and hotel. Much quieter rooms (insulated) than many other hotels. Competitive rates. Complimentary breakfast is great. Nice exercise room and other amenities. Just 5 minutes from airport. Highly recommended for anyone.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Samuel A, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Swell stay"

5
19/11/2017

Overall it was a good stay. Didn't have any issues that needed attention (did have an issue with the internet). For some reason my iPhone wouldn't stay connected to the WiFi there. Every time I locked and unlocked my phone I was prompted to enter the username and password so I could use their wifi. It ended up being so annoying I just turned it off, but I'm not blaming best Western nor my phone because I never did anything to fix it. It wasnt a huge deal to me since it was a leisure stay, if it had been business then ya different story. Breakfast was alright, didn't really partake in it except to feed my son. Room was pleasant and close to my car so I could keep an eye on it. (Crime in alb has gotten worse since moving 2 years ago from there). The bed was comfy but too soft for my taste, however, my hubby and son seemed to love it. Lol. I am an employee of Best Western and I am pleased with everything. I wish though the employee that checked me in wouldn't have been so robotic with everything, like it felt like a checklist she was going through, but when you have a couple guests waiting you have to be quicker.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Bcninny13, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, If there are any concerns or question feel free to contact me Anita Escarcega at 505-242-7022 or email at [email protected] Thank you for being a loyal Best Western customer

"OK for one night"

4
16/11/2017

This Best Western is close to airport and offers on-time shuttle transfers. Hotel is clean but a bit "tired". Breakfast OK, pleasant staff - bathrooms need refurbishing and new towels. They are oldish and yellow!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Annie C, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"JP"

5
15/11/2017

Excellent location, ease of access to ABQ airport. Plenty of high quality restaurants in the immediate area. Breakfast bar is of good quality and sufficient choices to have a good and satisfying breakfast.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Y6684RIjonp, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Great Airport Hotel"

5
13/11/2017

This Best Western is very close to the airport. They have an excellent breakfast and quiet rooms. I stayed in a Jacuzzi suite which was available at a great price! I have had many good experiences lately at Best Westerns recently. Now I'm a convert. I have experienced quality rooms and service at a great value.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear CTournemire, Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. If there are any concerns or question feel free to contact me Anita Escarcega at 505-242-7022 or email at [email protected] Thank you for being a valued guest and we appreciate the business.

"BW in Albuquerque"

5
12/11/2017

Very convenient location near the airport and the University of New Mexico where our grand daughter is living near. My second time staying here. The rooms were very nice and the beds were especiallly comfortable.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Richard L, Thank you for taking the time to provide your Trip Advisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. Next Time please ask about our 2-Room Suite or our Presidential Jacuzzi Suites. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected] ,Thank you for being a loyal Best Western customer

"A must stay in Albuguerque"

5
12/11/2017

The staff, facilities and location all combined to make this an exceptional 4 day stay. Breakfast was great. Little extras like water, cookies, coffee and afternoon snacks were great. Workout facilities were very good and the shuttle to the airport and local attractions added to the experience. This will be the place we stay whenever we come to Albuquerque.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear O645GDbernardb, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"A good value"

5
08/11/2017

Three of us stayed in a suite before our early flight the next morning. The suite was spacious and comfortable. The service was very good, including the shuttle service. The hotel was an excellent value.

"Ruined my honeymoon. :("

1
07/11/2017

I reserved a room for two nights, for my honeymoon...they wouldn't allow me to check-in, because I lived locally. ...my fiance lives in Baltimore, and I have a roommate. We couldn't afford a wedding, so we were just eloping...and spending a few nights together at a hotel, to have some privacy together. I called just to ask a few questions, like if they had a way to play a DVD in the room to watch a movie...and was told that because I lived in Albuquerque, they would not even allow me to stay there, I wasn't welcome. ...so I asked if we put the room in his name, with his Baltimore address, if we could still have our room, and they said no, because they would still require my ID at check-in, and I still would not be welcome. So I asked to speak to the general manager, and was given her voicemail...she decided to never return my call, and just told them at the front desk, if I called back, to tell me that I was still not welcome. ...all because of past experiences they have had with locals. They ruined my honeymoon, leaving me not even enough time to book another hotel that I could afford...if I hadn't have called the week prior, they would have not even told me that I wasn't welcome, until check-in. I am so sad right now, and so angry...I have never been treated like this, and I am 50 years old, yet never in my life have I been treated like this for doing nothing whatsoever wrong. ...the general manager should be ashamed of herself, for ostracizing me, and holding me liable for other's actions. The hotel is despicable, and I will never forgive them for ruining my honeymoon...ever.

"no relaxation"

3
06/11/2017

during the night had the most loud noises coming from the housekeeping room just right across from our room. I called front desk 2x without anyone answering. keep us up most all night. overall other than this the rooms and bed are comfortable. atmosphere is good.

"I love Best Westerners where ever we stay on n the World!"

5
06/11/2017

Wonderful hotel with a great breakfast we really enjoyed ourselves! Clean safe convenient to the Albuquerque airport that made the beginning of our travels a pleasure. Would use this hotel again in the future and recommend it to everybody !

"NM conference"

4
06/11/2017

The purpose of my trip was a conference that was held in a downtown. I chose to stay in a different hotel because I needed more room and I took my small pets. This hotel offered great room rates, an above average breakfast, large rooms, pet friendly, great staff and easy access to downtown. I was pleased with my stay.

"I Keep Coming Back!"

5
01/11/2017

I'm a traveling musician and this is my 4th stay at this hotel. Every time, I've been very pleased. That's why I keep coming back! As usual, my room was clean, quiet, and comfortable. The staff is always very helpful and friendly. The location couldn't be better whether driving or flying. The airport and the interstate are very close. The complementary breakfast was very good with many choices. Thank you Michael for your gracious and friendly check in, I'm looking forward to my 5th stay the next time I'm in Albuquerque.

"Extremely noisy"

3
01/11/2017

We were in the Jemez suite. At 4:45 a semi backed up next to our room with very loud back up alarms, loaded some items noisily into the truck, then left. About 5:30 a diesel truck parked by our window for 20 minutes with the engine running. This room should only be used for storage.

"Great location"

4
31/10/2017

Close to airport and downtown tourist areas. Shuttle service to airport was well above average. Hotel was quiet with very little airport noise, no noise at nite. Breakfast was well stocked with good selection of breakfast items.

"Comfortable, Friendly and Very Clean"

5
31/10/2017

We chose this location for its convenience to airport and rental-car return. It is also has a family-style restaurant (Village Inn) right next door, which is great when you are exhausted and don't feel like driving any more. The room had very comfortable beds and I appreciated the tall shower head and black make-up towel, although the sink area was small. Clean clean room! Free chips & salsa with soft drinks was a nice touch at 5 pm. The buffet breakfast was expansive and included hot food and the trademark waffle-maker. Michael at the front desk was very friendly and assisted with questions about TV and local restaurants. A great value, too, compared to similar hotels.

"Satisfied customers"

5
30/10/2017

From the front desk to housekeeping the staff was very courteous and helpful. Rooms were very spacious and clean. Breakfast was excellent. Different juices and from light yogurts and cereals to eggs, bacon, sausage

"Comfortable and Safe"

5
24/10/2017

I stay here at twice a year because of how comfortable and safe I feel. The Staff is considerate, caring and professional. All of my concerns or questions are immediately taken care of. Only complaint, hard to get reservations during the Balloon Festival.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Thomas C, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"roomy and nice"

4
23/10/2017

This hotel provides nice, warm breakfast and free shuttle from/to the nearby airport 24/7, it's quite and roomy, the staff is courteous and helpful, it even provided afternoon snack (don't know if this is available everyday), enjoyed it.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Jeffwz7697JE, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Great accommodations."

5
22/10/2017

The staff was very helpful and friendly. The afternoon snack bar was delicious. It is very close to the airport. The accommodations were clean and comfortable. The breakfast was delicious and we'll supplied.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Patricia B, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations thank you for being a loyal Best Western customer

"Very nice property "

4
22/10/2017

We stayed here two nights, the staff has been extremely friendly and helpful. The rooms are huge, modern, clean.. the a.c. and hear worked properly, bathroom was huge, plenty of water pressure and hot water. I was in the back building as they called it, very quiet, about 20 steps to the main building where the front desk and breakfast area are.. I used the laundry facilities in the hotel, $2 to wash and $2 to dry was extremely reasonable for a hotel... machines were newer, serviceable, there is a small couch and tv in laundry room as well. You are within walking distance to several restaurants and eating venues as well as parking for the airport. This is a great property Nd I have no issues with them taking my money again if I am in the area.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Blimpguy14, I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Vacation stay."

5
22/10/2017

One of the best Hotel experiences I have had, Everything was very clean and well kept, The employees were all very friendly and knowledgeable of my questions and concerns. I have spent many hours in Best westerns, and I would grade this stay among the best.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear T9930QFfredl, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"always a pleasure"

5
18/10/2017

we love the helpful and friendly staff here. Have stayed here many times in the past and will stay here again. No matter how full or busy the hotel is, they always do as much as they can to make the stay comfortable.

"Stay at Best Western Albuquerque Airport"

4
16/10/2017

The check in staff was very very helpful. The young lady helped with printing out our boarding passes. The room was very good and comfortable. The breakfast was good with a lot of choices. The shuttle was very convenient and efficient.

"Wonderful weekend"

5
15/10/2017

A few visits ago we met Karan who works in sales for the hotel. After talking about the car we drive she took it upon herself to show a picture of it to some future guests she had mentioned was coming for Balloon Fiesta. It was a corvette club from Utah. On our next visit she told me that they would like to meet up during their stay. Had I of not had a room paid for by my pilot I would have just stayed here.. We met up at Fiesta Field and had a wonderful time. Thank you Karen for making this a great weekend for so many of us. I have to say that the extra effort put into making a group of people feel welcome was not overlooked.. I saw it and wasn't even there.

"GREAT STAFF, GOOD VALUE"

4
15/10/2017

Not a bad hotel, considering it was balloon festival week and nearly everything in the Albuquerque area was booked or overpriced. However, you can't go wrong with Best Western property. Front desk staff were all very pleasant, room was clean but did have a slight odor which went away with Febreze. There was a small refrigerator and microwave for storing any goodies. Usual Best Western breakfast, making it overall a good value for the price paid.

"Stayed 1 night before headind South to Alamogordo,"

4
12/10/2017

Amenities were fine. Quiet, clean rooms, friendly service. We stayed in here due to the airport and car rental location.Only drawback, if you are disable (which were are not) there is no elevator. The next day took the shuttle to airport rental agent & drop south to Alamogordo.

"Worst experience of my life at a hotel"

1
12/10/2017

The worst experience of my life at a hotel, and I have stayed in many hotels all over the world! I was treated very disrespectfully by one of the housekeeping personnel over a not working washer in the laundry room, accusing me of "messing it up". I wanted to use the washer, pushing the washer button after inserting the coins, but the machine chose the dryer. There were no instructions on the combined washer and dryer unit! During the altercation she called me "hon" several times in a, what I felt, condescending way. I asked her not to call me "hon" letting her know that I am 51 years old (she maybe 30). In the mean time the GM Victoria joined us, but the employee did not stop to yell at me, accusing me of being rude to her and calling one of her colleagues a "Mexican" which was a blunt lie!!! The GM seemed to have no authority over her. Later when I told the GM Victoria that we will move out and find a different hotel she said "I understand". No one apologized for the behavior of that employee. I contacted the GM via email the next day, letting her know that we had moved out and that I was very disappointed, she did not reply at all - nothing. Unbelievable.

"Pleasant stay"

5
12/10/2017

Enjoyed our stay - hotel is convenient with pleasant staff and a wonderful breakfast. Disappointed only with TV channel allowed in dining area - CNN and Disney so we could not watch the football game in that common area.

"Value, comfort, customer service. What more could you want"

4
09/10/2017

The Best Western Airport Albuquerque InnSuites Hotel & Suites exceeds expectations. The staff - Each adn every one we dealt with over five days - were personable and professional - just plain sweet! The room (suite) was great with a nice in-room hot tub. The bed was very comfortable. The hot breakfast is basic but welcome fare and coffee is available all day. Very close to airport and highway, but quiet. Recommended!

"Convenient to airport"

4
08/10/2017

We were upgraded to a larger suite. Nice, comfortable room. Hotel provided a complimentary 4:30am shuttle to the airport, less than 5 minutes away. Evening social hour with food and drinks, hot breakfast in the morning. GREAT staff! What more could you want.

"Great service and clean rooms!"

5
02/10/2017

Very Friendly staff...went above and beyond helping us with an issue we had... this was just a quick stay before we flew out the next morning... Very happy with the stay and very very very convent location (seconds from the airport!!)...

"Football Weekend"

4
02/10/2017

Arrived around 6pm, Easy check-in. Took advantage of a great price and booked a suite. 2 bath, 1 very comfortable king size bed, living area, very pleased. Overall the room was definitely a good deal. Breakfast Saturday morning was good. We ate on the patio to take advantage of the beautiful morning. Didn't use the pool or hot tub, but they were clean and operational. work out area was small and a bit limited, but had a refrigerator of cold bottled water and was clean. I would stay here again.

"Friendly staff, clean, great breakfast & snacks"

5
01/10/2017

The staff was very friendly. We got there a little early and they were able to check us in. The room was very clean, the breakfast each morning was great. And they had a late afternoon snack of chips with nacho cheese and salsa. Plus drinks and cookies.

"Pleasant Stay"

4
01/10/2017

We had an enjoyable stay in Albuquerque at BW Airport. As usual we were satisfied with our stay at a BW. We are Platinum members and get that little extra such a room upgrade, reasonable price, and the room was up to our expectations. Breakfast was good. We would return if we were in the area. Nearby Restaurants gave us choices.

"BEST WESTERN ALBUQUERQUE AIRPORT"

5
01/10/2017

We stay at this motel when we travel in and out of Albuquerque. It is clean, the rooms are clean, and the staff is friendly and helpful. The shuttle drivers are safe drivers and know where they are going.

"Near airport but no air traffic noise"

5
28/09/2017

Being near the airport I was concerned about noise. We encountered Friendly and helpful staff with a change in accommodation when we arrived. A Good breakfast was served and we slept in a comfortable bed, I would stay at this location the next time I travel to Albuquerque.

"Best of the Best Western"

5
27/09/2017

This is the best of the Best Westerns; all others should just be called “Better Westerns”. Convenient location with three 24 hour restaurants in walking distance – but hold that thought. I've never been to a hotel that gives you more free grub. At check-in they had a pile of complementary snack cakes and bottled water. For a couple hours in the evening they do a social hour with cheese, crackers, and other party platter type snacks. – a unique hotel concept. Then in the morning you've got a 4 hour complimentary breakfast window, with real cooked food (including hashbrowns! - a rare find on continental). Breakfast also featured two of those hi-tech waffle makers with 2 different flavors of waffle juice – the strawberry flavor is rare! They even had real butter – you know, the stuff that has to be refrigerated. Enough about the food… the hotel looks pretty new; everyone was super friendly and room very comfy. Loved the fact that this hotel actually has restroom fans too! A+++

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Philip S, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Good Value"

4
20/09/2017

Good clean place to stay. Rooms were updated. Staff was helpful. Convenient to plsces to eat. Breakfast offered a variety of food to choose from. Breakfast and lobby area were spacious. Could of used a few more signs directing us to our room which was in a separate building.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Craig O, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great Customer Service, close to Airport"

4
20/09/2017

The staff at this hotel make the stay value-for-money. Extras such as afternoon snacks, cookies, and the way the staff interact make longer term stays a pleasure. Easy access to restaurants (one in the parking lot) also make this hotel a favorite.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Glenda S, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Albuquerque Airport Best Western is a Great Deal"

4
20/09/2017

You simply cannot beat the quality of the product, the service and the location for the price. The staff are very attentive, the breakfast is plentiful and of fine variety and quality (for the price). You also have easy access to the freeway and major destinations.

"Great Location, Great Breakfast, Great Hotel"

4
19/09/2017

Close to airport, but not too close where you'd hear any airport activity. Requested an early check in, but room wasn't ready when we arrived. Not a huge deal, but was a little inconvenient. Great Hotel

"Always dependable"

5
19/09/2017

My go to place in Albuquerque! Major updates at this site the last 3 years results in a clean, convenient-to-airport, affordable hotel with a complete and nourishing breakfast included. Rooms are larger than average as this site is older, but has been well maintained and designed to please most visitors. I always know that I will be welcome here and get a solid sleep quite near the airport.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Wrh37, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"ABQ airport hotel"

4
12/09/2017

Friendly staff, especially the Breakfast crew. Good food and selection. Every staff member was friendly and most helpful. The only drawback I can see with this particular hotel, there is NO elevator...so if you are on the 2nd floor, be prepared to lug your bags up many stairs.

"Group stay - OUTSTANDING experience"

5
12/09/2017

We are a high school JROTC group that travels frequently throughout the school year. The Best Western Airport InnSuites went out of their way to make our stay a pleasurable one. The staff were extremely supportive and the rooms comfortable. The nacho bar and full breakfast were a huge hit with our students. We will seek this facility out by name in the future.

"One night airport stay"

4
10/09/2017

BW was very adequate for a 1-night stay near the airport. Staff was very pleasant. room was comfortable. towels were a bit thin for a BW. Happy Hour was on the slim side. Location is great & the diner in front of the hotel is decent.

"Excellent service, excellent bargain"

5
09/09/2017

I've stayed at this hotel many times over the past two (2) years related to business travel. I wouldn't stay anywhere else based on both the professional and personal service, quality of the surroundings, and the bargain afforded by this hotel. I wouldn't stay anywhere else while traveling to and from the Albuquerque Sunport (airport).

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Perry O, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Convenience"

4
08/09/2017

This property is ideally located near 'ABQ International Airport, Interstate Hwy 10, University of New Mexico, several restaurants and other businesses a traveler may require. The rooms are spacious and very comfortable with microwave, refrigerator, and the usual amenities. Breakfast is provided daily which makes this property very attractive for families.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Edward V, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"A+"

5
05/09/2017

I stayed at the Best Western near the ABQ airport while passing through town. The room was HUGE and very clean. I enjoyed swimming in the outdoor pool and soaking in the jacuzzi. Breakfast is provided free of charge and was quite hooked up. I'll be staying here again next time I'm in the area!

"Home for the weekend"

5
04/09/2017

Our stay at this Best Western was one of the best stays we have had at this chain. The room was clean and the AC worked very well. Spacious room, plenty of tools, very little hotel noise, and a friendly staff. The best part of the stay was the amazing breakfast they offered every morning. This hotel is just a mile off of I-40 but is back off the interstate enough that you do not hear the hustle and bustle of the traffic. I would recommend this hotel to anyone staying by themselves or with a family.

"Excellent place to stay!"

5
04/09/2017

While we did not have much time to stay, this hotel far exceeded our expectations, but in comfort, and more importantly staff, from the manager, Victoria, to the check in person, Matt, and equally important, or drivers to and from the airport. Everyone was kind, courteous, and prompt! Excellent experience

"excellent"

5
31/08/2017

excellent service and it was a time of need/assistant due to family emergency with hospital stay. also the rate was worth the stay but it would be more less, we enjoyed the stay and the service like I said was good.

"No problems"

5
31/08/2017

Stayed one night. Price, room, service, cleanliness all excellent. Location good for us and area reasonable and close to good restaurants. Fitness room used, and limited but adequate for my needs. Breakfast ok. Staff very helpful and friendly. Great value from my comparisons.

"A Comfortable & Welcoming Place"

5
31/08/2017

I love this hotel and stay here often when I am flying in or out of the Albuquerque airport. The rooms are clean and attractive. They sometimes upgrade me if they are not full, but even if not upgraded I find the room very pleasant. The staff is welcoming. The shuttle drivers are always pleasant. It is so close to the airport that you do not have delays. They will take you to other places that are relatively close by so they can take you to a restaurant, which is convenient if you are touring. I highly recommend this hotel. It was my home for a week or two in 2013 and 2014 when I was buying my house in NM and they went the extra mile like chasing down a wine opener late at night. They aim to please and succeed.

"James"

5
29/08/2017

Very comfortable stay with friendly staff. Enjoyed the workout room and pool. Location was nice with minimal traffic and nice scenery. Will definitely consider staying at this motel again in the future. Breakfast was well presented and delicious. Hoping to stop at same motel on travel back across the country. Thanks again for a nice stay on our cross country travel.

"Nice Experience"

5
29/08/2017

Nice hotel, room was nice and clean and staff was very nice and accommodating. Will stay there again and will recommend to others. Very convenient to airport and restaurants. We will definitely stay there again.

"A stay"

3
24/08/2017

A very warm welcome in the afternoon for check in. The young lady explained all the options. All was well until the next morning. I went to check there was a man on the desk, short with short black hair and bling rings. Well what a miserable person he was. Also he had a lady working with him who was equally miserable. They must get on well together! When he checked me out, he didn't look at me nor talk and just handed the bill to me. What a shame doesn't he know that customers pay his salary. The hotel has a breakfast set up which is ok, but I was shocked when Mr Bling from reception wandered in, jumped the queue in from of paying customers. Didn't say excuse me or anything got his food and wandered off. Not a good show for what the hotel thinks of its customers.

"Hidden Fees! Unexpected Crib Fee Was Unacceptable"

2
20/08/2017

I will start with everything that was good: Clean and comfortable room and bed Good Variety for Breakfast Nice Pool and Jacuzzi Bad: The staff was not as friendly as other Best Western's we have stayed at. I understand they have a job to do but never received a Good Morning or not even a smile. The room smelled musty and when we tried to open the window it only opened 2-3 inches. The room needs fresh air to let out the funk. The reason for the average rating: When you look at their website there are several bullet points for the amenities and right under Wake-up calls is "Cribs availbale" and under that is "Rollaway beds available, nominal fee". There is no mention of a fee for the crib...When I called and asked if the hotel provided playpacks/cribs for my toddler to sleep in they said yes and did not disclose the $10/night fee. We stayed for 3 nights, and were not expecting a $30 added fee for the crib. When I looked at the website it did not disclose a fee either while other amenities did. How is one supposed to assume that there will be a fee when it is not listed or disclosed. This was in poor taste and although we enjoyed our stay very much we regret having to overpay and therefore will give the hotel a bad rating.

"Visiting New Mexicp"

4
20/08/2017

Flew to Albuquerque on our way to Santa Fe so the location was very good. It was a pleasant surprise to have such a nice Best Western to stay after flying. Would recommend to anyone who needs accommodations close to the airport!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Stan L, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Excellent service and location!"

5
18/08/2017

Stayed here going to and then again from airport. They do have a van that will pick you up or take you to the airport (about a 5 minute ride). Super front desk service. Good breakfast. Room was very comfortable.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Marguerite H, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"We call it home"

4
17/08/2017

We stay here all the time for concerts, or just to get away. We enjoy the comfort of the bed and the room. We love using the pool. We get free breakfast, which is great. It is a full breakfast. They even have snacks in the evening nachos, salsa, drinks, it's pretty great. I would recommend.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sheilag263, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Favorite place in Albuquerque"

5
15/08/2017

Love this hotel! It's quiet and very comfortable. I stay here every time I go to Albuquerque and I never have anything less than a perfect stay. It's 2 minutes from the airport and 5 minutes from the freeway. Beds are comfortable, staff is polite and helpful, breakfast/lounge is always enjoyable!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Tammie S, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Clean Spacious Room"

4
15/08/2017

It looks a little dated going into a small lobby area, but the spacious room makes up for it. The room was very clean as well as the bathroom. The front desk person was friendly, but didn't seem too enthusiastic about being there.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear H1559GDronc, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"Old without Elevator"

2
11/08/2017

I was suckered in by a travel website to pay for this hotel in advance; WARNING: find out of your property which seems to be a good price, has elevators. Really old properties under renovations that seem to be a bargain will have a flaw that you may not want to deal with. I had a huge bag and couldn't get it up the stairs. When I asked for a refund and booked another Best Western (fabulous Rio Best Western), the uninterested front desk clerk said I had to call the travel website to get my money back. I did, they submitted my request to the hotel who then denied my request for a refund. No mention in their advertising that they did not have an elevator, nor did it mention the pool was a size of a bathtub and it was under renovation. Ugh. Still glad I moved hotels.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Itsjustjoan, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are going through some renovations for a better guest experience we apologize for not having an elevator we only have 2 floor and our desk agents are more than happy to help you up with your luggage. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Business trip"

5
11/08/2017

Had a funny smell coming out of the 'air conditioner and it was fixed by the time I returned to my room that evening. front desk personal were very friendly and helpful. place was clean and well kept. I would stay in this place again.

"Pretty Good Hotel"

4
09/08/2017

Despite a late check-in, past 10pm there was no issue or additional charge. The staff was very friendly and the room was nice. Everything was up to date and the location was easy to get to and surrounded by restaurants. Enjoyed the breakfast in the morning and the view of Albuquerque from the parking lot. A good place to stay, we just visited while passing through town for 1 night.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear DocCapt, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Not the best"

2
08/08/2017

no elevator. Place is worn and tired. Outside nicely landscaped. Best is average. Don't believe I would return. Just not up to Best Western Standards. Would not recommend this hotel for any reason. Very old decor

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear John H, Thank you for your Advisor Review. We are sorry you feel that way. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We just went through Renovations so I am not understanding were you see our hotel as worn and tired. As you can see from our other reviews our guest really enjoy staying with us. Please contact me Anita 505-242-7022 or by email [email protected] with any questions or Concerns.

"Great hotel near Albuquerque airport"

5
07/08/2017

Great hotel, great location. The hotel is located about 5 minutes from the airport and offers a complementary shuttle service to and from the airport. The hotel staff is extremely helpful and went out of their way to make our stay as hassle free as possible. They sent a shuttle to pick us up at the car rental center by the airport once we had returned our vehicle, which was very convenient and a level of service above what we had expected. There are lots of restaurants and fast food places to eat nearby -- the Village Inn restaurant is just across the parking lot. The room was clean and spacious, and the high speed internet was very reliable. Our only complaint was that the in-room bar fridge and air conditioning unit were very loud and made it difficult to sleep if you are at all sensitive to noise. Nevertheless, we would not hesitate to stay here again due to its proximity to the airport, service level and convenience.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sonjac3, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Still # 1"

5
07/08/2017

I stayed at this BW hotel two years ago and thought tit was wonderful....nothing has changed! Price, location, service and quality of the hotel. Over the past three weeks I have stayed in 10 BW as I was traveling from NH to San Diego and back....there is no question ...this is #. Add to it that there is a wonderful local craft brewery withing walking distance...is a bonus

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Steve W, I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"General"

4
07/08/2017

Basically a good stay, especially when you accumulate enough points for a free stay. It is next to city bus line and within walking distance to airport itself. The free coffee and hot tea were helpful. My only complaint, a minor one, was that during the early hours of the morning, the coffee and tea got cold.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear William D, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"BW ABQ"

3
01/08/2017

Good service but the hotel needs some maintenance. This are showing the signs of wear and tear and because of this aren't working as well as they should. Otherwise everything else was fine. The breakfast area was recently remodeled is a great improvement over the prior area.

"Trip for hubby and I"

5
29/07/2017

We stayed at this hotel on July 28th. We had been traveling all day just spending time together. We checked in late but, it was easy and only took a couple of minutes to all the details. We had a room with a king bed. It was clean and roomy. Bathroom was roomy as well. I had no issues at all with the room except 1. For me, the pillows and bed was just a little to soft for me. But hey, can't have everything right? Where would you put it? The other thing I really liked was the night as well as the day time staff were very friendly. That includes the hard working staff that clean the rooms. Thank you all. The breakfast was also good. Bacon wasn't burnt, the biscuits were soft and warm. I thought the price was fair. Thank you again to the staff and all your hard work.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear ChrispZ8113DZ, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Good location but room air conditioners need cleaning"

3
28/07/2017

I stayed at this hotel on 7/22 and 7/23/17. The first room's a/c unit smelled so "musty" (like mold) that I had to shut-off the a/c unit. I would have requested an immediate room change but at 11pm I didn't feel like going through the hassle. The next morning I told the front desk clerk about the problem. When I returned the afternoon clerk didn't seem to know anything about the problem and offered to give me a different room. The second room's a/c unit was much better but also had a faint "musty" smell each time it cycled on.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear LoreneRS, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Vacation in Albuquerque!!!"

5
27/07/2017

Took the train to Albuquerque from Southern California stayed at the best western we were not disappointed it is a very nice hotel. Only complaint is we did not have a car one day and wanted to walk to grab dinner but not too many places near by

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Karria2017, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"Getting medical attention stay"

4
26/07/2017

We had a dental appointment that required an overnight stay. The hotel was very accommodating in allowing us an early check in to get settled before the appointment and helped with extra towels and garbage bags due to some minor bleeding that was anticipated during the evening. Thank you!!

"Good value, great service"

5
25/07/2017

We have stayed here twice, on nights we had to catch an early flight home. The rooms have been comfortable and well priced. We are writing more about the service. On our most recent stay, we returned our car to the rental center in the early evening. Best Western staff picked us up at the rental center and returned us to the hotel. Later, they drove us to a restaurant several miles from the hotel and then picked us up on our return. They also drove us to the airport the next morning. This free shuttle service is outstanding. In addition, the front desk folks were very helpful.

"Very comfortable beds and a hot breakfast"

5
21/07/2017

I am a regular customer of this hotel and it has had its ups and downs in the past regarding management. I started staying there at least twice a year since about 196 or 1997 so that is 20 years worth of by far mostly very positive experiences. Beds are pillow top, rooms are large and well-equipped, very clean, breakfast is hearty, staff is very helpful and kind. There is a Village Inn in the same parking lot and an Applebees in walking distance.

"Excellent Accommodations and Location"

5
20/07/2017

Great hotel if you're driving or need to stay near the Albuquerque airport. They offer free shuttle service to anywhere within a five mile radius. The rooms are spacious, beds are very comfortable and the service is excellent! The front desk staff are exceptionally helpful and friendly. If I could, I would rate them 200%!! The Internet service is excellent and the free breakfast is more than adequate. Would stay here again when we come back to Albuquerque

"A nearly perfect stay"

5
19/07/2017

We enjoyed a clean, large room with the proper amenities. The breakfast was outstanding, with a large variety. The only drawback was the lack of close-by parking. The staff and property were fine as well.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Mikegr98, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"A somewhat planned stop."

5
19/07/2017

If you're a Breaking Bad fan, this place is just a few minutes away from Twisters where they recorded the scenes for Los Pollos Hermanos. The hotel was great. Lots of access and I had a lot of fun talking with the front desk worker at check in. Would stay again.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear JamiehZ6876SZ, Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, We are glad you got to see some of the breaking bad locations. We hope when you return to Albuquerque you will stay with us again. Please contact me Anita Escarcega 505-242-7022 or by email [email protected] for any questions or Concerns. Thank you for being a valued guest and we appreciate the business

"Very Nice Hotel"

5
19/07/2017

Nice clean hotel at reasonable rates. Friendly and helpful staff. Hot breakfast was good with multiple options. Pick-up & drop-off at the nearby Sunport at any time. I was taken to the Sunport at 4 AM.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Michaelon3978ZK, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Overnight in ABQ"

5
18/07/2017

Nice place, close to airport with helpful staff, flying out early after a week long trip to Alamogordo. Very convenient to rental car return. Large room, very clean with nice outside areas to sit and nice pool and hot tub

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Rich733, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact Anita Escarcega 505-242-7022 or by email [email protected] for any future booking or questions. thank you for being a loyal Best Western customer

"Exceptional hotel"

5
13/07/2017

We stayed here for 3 nights before flying out of ABQ airport and were pleasantly surprised at the standard of this hotel. Every part of the hotel system ran smoothly and there was a very high focus on customer satisfaction. Nothing was too much trouble. Would definately stay here again and recommend this hotel if you are in the area. Great value for money.

"Very welcoming"

5
11/07/2017

I was very impressed on how welcoming Best Western Albuquerque airport's us feel! Our check-in was quick and friendly and our suite was clean and spacious. The room came with a nice refrigerator and a microwave oven. There are also plenty of restaurants in the area. The next morning we indulged in their breakfast and it was excellent! My wife is a sucker for fresh waffles! I would happily stay here again.

"Security Issues"

4
11/07/2017

I have always enjoyed staying at this Best Western. The staff is helpful and friendly and the property has been updated recently. Looks like the rooms are under a remodel also. My only complaint is security. My car was broken into and the thieves attempted to steal it however, they were unsuccessful. This was in broad daylight between 2pm and 5pm! From the lobby, you cannot see most of the parking lot because of the airport shuttle vans parked in front and some landscaping that needs to be trimmed down. My car sustained a lot of damage and the total costs is now over $1,000 for the car repairs, rental car, replacing the stolen items, extra meals, etc. Otherwise we had a good stay. Just a real pain to have to deal with that while visiting Albuquerque.

"Amazing experience!!"

5
07/07/2017

We had an amazing experience at this particular hotel. It was mainly due to Yvonne. She went out of her way multiple times to accommodate our family. We will definitely be staying here again if we find ourselves in ABQ in the future.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Ncurtis1, Thank you for taking the time to provide your Trip Advisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. Next Time please ask about our 2-Room Suite or our Presidential Jacuzzi Suites. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected] ,Thank you for being a loyal Best Western customer

"Basic good hotel close to airport"

4
05/07/2017

Quiet room, courteous and competent staff and everything I needed. No frills, clean and affordable. Easy booking on-line. Again, exactly what I want. The breakfast was a pleasant surprise as many hotels offer cheap Danish pastries and stale coffee. This was more like a proper Continental breakfast. I will book this hotel again when I visit New Mexico.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Paul W, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Old but Updated"

5
04/07/2017

Very close to I25 and the staff are friendly and helpful. Its older but updated. The room we had was small but the bed was very comfortable and firm. It is far enough away from the freeway so it is very quiet.. Perfect for a good nights rest. There is no elevator and very few rooms on first floor.

"Great one night stay- very accomodating"

4
01/07/2017

Quiet- even though we were at the airport- room was great as was the rate/value. We needed a shuttle/ride to Hertz the next morning and there was a problem with the Shuttle and they graciously got us a cab. Super terrific about it. Beautiful pool although we didn't use it

"Second floor can only be reached by interior stairs."

4
30/06/2017

"Social Hour" was a nice touch. Free soda and water, chips, melted cheese and salsa from 5-6:30 pm. Cookies at the front desk. Only 1 desk clerk handling phones and check-ins. She had a positive attitude, but why is the phone more important than a "live" person? The bathroom sink is in a dressing room area, but bathroom is extremely small, door had about 1/2" from the toilet. Close to the airport, but VERY quiet, didn't hear any airplanes. Has an airport shuttle. Parking lot is adjacent to a Village Inn restaurant.

"University of New Mexico Visit"

5
30/06/2017

My son and I were in town from Minnesota and were not familiar with the area. We utilized the shuttle to attend the university for orientation. We found everyone very friendly and enjoyed our first visit to New Mexico. The breakfast in the morning started off our day in a great way in that we didn't have to locate a restaurant to get breakfast prior to attending orientation. The shuttle got us to our designated destination in a timely manner. Everything was wonderful and looking forward to many more stays at this location!

"Best Western InnSuites Hotel - very good!"

5
29/06/2017

The friendly Staff went out of their way to make us feel welcome. The breakfast was delicious with lots of choices. Also the location by the airport is perfect and surprisingly quite with shuttle pick-up and drop-off at the airport. We will definitely recommend this location and stay there again when we return Albuquerque.

"Great value convenient location"

5
27/06/2017

We were skeptical booking a hotel so close to the airport but it turned out to not be a problem at all. Couldn't hear any traffic or airplanes. The room was very comfortable and bathroom spacious. I like the fact that the sink was in with the tub and toilet so I didn't disturb my family washing my hands in the middle of the night or early morning. We enjoyed breakfast on the patio admiring their collection of petrified wood landscape pieces. The staff was over the top friendly and helpful. The breakfast was great. It was by far the least expensive and most comfortable stay in a hotel our whole vacation.

"Average Hotel"

2
22/06/2017

Stayed for one night at the Best Western. The place was very difficult to find at night. Due to the address was stated as being on the street but located behind another hotel. The rooms did smell when you first go in. A very strange, strong smell. The people at the front desk was nice and upgraded the room. The breakfast fast good but I noticed two glasses if orange juices next to the coffee station. A manager walked by the glasses without throwing them away. My wife and I wanted to try out the gym equipment but the treadmill did not work and the stationary bike screen was broken. We looked at the pool and it appeared to be a little bit murky. The price of the hotel was cheaper then the rest of the hotels in the area but there are sacrifices that you need to know.

"A good place stay"

5
22/06/2017

this hotel is older , but well kept. It's clean, quiet and in a good location . Restaurants or fast food are within walking distance. There is a restaurant right in front of the hotel.It is a pet friendly hotel. The breakfast is the typical BW fare.

"Not recommended"

1
20/06/2017

This Best Western is definitely showing its age. We booked due to the location and being "pet friendly". Once we found our room, directions from the front desk were poor, we found the room to have a strong chemical smell. It was not in the hall, only the room. Possibly insecticide--not good. Also they need to disclose pet fee before booking. Will not be back.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Lois T, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"woonderful stay"

5
20/06/2017

excellent hotel. everything was clean and well taken of. check-in was made great by yevette(sp) as a diamond plus member this was the first time we have ever been offered an upgrade. also was given both points and welcome gift. would return without question.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear James W, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great room and very helpful staff"

5
19/06/2017

The room was huge, the staff so helpful. I had an early flight and the front desk lady arranged for a to-go breakfast and shuttle arrangements for me. The front desk had cookies and there were snacks in the breakfast room upon check in. This hotel is very close to the airport and the shuttle drivers were very helpful. I cannot say enough good things about my stay at this property.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Jemmie33063, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Good nights stop"

4
14/06/2017

Hotel is very pleasant place to stay. When in the area again we will stay here . Breakfast was great . We would have liked to have a place to empty our car garbage . No they don't have that. Plus need more cups in the rooms.

"Great Place to Stay at Near Albuquerque Airport"

5
14/06/2017

Really good property, shuttle to Airport, even picked us up at Car rental night before our flight so would not need to return car in morning. Great value. This a really good hotel to stay at when in Albuquerque particularly before a flight home. Don't miss the experience of the Frontier Restaurant. Well done BW!

"Pet friendly, they behaved better then the people!"

2
13/06/2017

Unruly kids! Noise thru thin walls. Dark and dingy looking inside, dirty doors and hair in tub. Breakfast had little selection, and the eggs were terrible. Staff said they would check on noise, but still occurred well past midnight.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear D1783KRrobertd, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Great place for people with pets"

4
10/06/2017

I've stayed here when in town since they allow pets. The staff is very friendly 99.9% of the time and will try accommodate your needs. There is a decent restaurant in the same parking lot. I do park in the front instead of the back though.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Mandy65trip, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected] thank you for being a loyal Best Western customer

"Wow"

5
10/06/2017

Suite was huge jacuzzi was Hot I slept great! Front fest gave me directions to the local Harley shop she was spot on ! Very friendly. Breakfast was good as well biscuits and gravy and scrambled eggs were hot and tasty I loved this Best Western

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear robinwhisman, Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected] Thank you for being a valued guest and we appreciate the business.

"This place is worth your money"

4
08/06/2017

The experience was pleasant the hospitality was just that. Amenities were comfortable. The evening snacks a pleasant surprise and breakfast as good as any restaurant and better then some. Although we traveled by car the proximity to the airport is convenient.

"Great Experience"

4
08/06/2017

I was in for a meeting and looking for a relatively quiet place to get relax before my meeting day. Service was excellent, bed was comfortable and provided a great night's sleep. Decor was nice and lots of TV channels (too many maybe). Exercise room was in excellent conditions and more room than in many hotels. Overall excellent experience. Breakfast was very good as well, with eggs, sausage, biscuits and gravy, and the regular cold foods as well.

"Room was not cleaned properly"

2
06/06/2017

Disappointed with hair everywhere. My hair is very short and stark white. Hairs found in bed and bathroom were long and black. The evening was very late before we turned down the bed and showered. Too late to report

"They go over and above..."

5
05/06/2017

The had drinks and cookies at front desk and that was just the start of the wonderful care we received. Everything was clean, the bed was very comfortable and the room was quiet. Amazingly the tub actually held water without it slowly leaking out.

"Perfect place!"

5
04/06/2017

Comfortable and Clean with a great hot breakfast makes for the best place to stay. Very close to the airport and not far from the main freeway I 40. Very close to several restaurant choices. I would definitely stay here again.

"We love this place! :-)"

5
31/05/2017

We love to stay at this hotel! Rooms are very nice as is the hot tub and pool. Breakfast is the BEST out of any place we have stayed. Employees are always nice,professional and helpful. Highly recommend staying here when you are in Albuquerque!

"Excellent Customer Service!!"

5
31/05/2017

I just recently stayed at the Albuquerque Best Western Airport Inn Suites and Hotel and had a great experience. I am a loyalty member so I was upgraded to a Presidential Suite which had a living room attached to the bedroom. It was obvious that they had put some upgrades into the hotel that made it seem luxurious. The breakfast was a true "full" breakfast stocked with real scrambled eggs, bacon, hash browns, biscuits, gravy, waffles, cereal, toast, English muffins, pastries, hot coffee, tea, etc. The air conditioning in the room really made it cold which is great if you like to sleep in a cold room but it was easy to adjust if you would like a warmer room. There was an outdoor pool and hot tub. The hotel was clean and well maintained. Enjoy!!

"This hotel was always great, and they remodeled!"

5
31/05/2017

I always enjoyed my stays here. The property is safe, clean and the value is superior. Last February there was some (pardon our dust) for renovations. I arrived last night and "wow!" A terrific upgrade to a nice hotel! There is an airport shuttle, but the Sunport terminal is a 7 minute walk. I've included photos of an upgraded fitness room. Very nice. The complimentary breakfast is not your run of the mill layout many motels lay out. Very well done and fresh. The neighborhood is safe and restaurants are walking distance. On top of that, the staff is always very friendly. I always enjoy my stay here. You will too.

"Family Vacation"

5
30/05/2017

We had a great time at this property. The pool was working and clean. Also the hot tub was clean and nice and hot. Check in was a breeze with a friendly staff. Staff was helpful and the breakfast was nice and fresh. Eggs were hot as well as the sausage & Gravy.

"Best airport hotel in Albuquerque"

5
29/05/2017

They have security roaming the parking lot in the evenings, which is a great bonus for hotel guests. It is very convenient to restaurants. The breakfast is the best airport hotel breakfast around. Service during the breakfast hours is excellent.

"Great Hotel at a good price"

5
20/05/2017

Very good hotel close to the airport with complete facilities including fitness center, business office, pool, breakfast and more. Staff was very friendly and eager to assist with any requests to assist.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Timothyd20, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Stayed one night; perfect for me"

5
19/05/2017

Good place for an overnighter. Close to airport. Very very clean. I was there only briefly between flying in and flying back out. I found everything fine. Food is hot. Some gluten-free breakfast food other than Cherrios would have been preferred.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Olympiaresident, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Very Happy"

5
18/05/2017

Great looking place with a fantastic room. The most comfortable pillows I have ever had in a hotel in forty years. The hotel up graded our room. Still not sure why but it was a nice gesture. Two thumbs up.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Rosolinov2017, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"When flying out"

5
17/05/2017

Wonderful place to stay when flying out or in! Comfortable, clean, and caring employees! Free airport shuttle, free WiFi, free breakfast! And if you are leaving before the breakfast starts, you get a boxed one to take. And all for a reasonable price. I love the coffee and tea available as well as a microwave and refrigerator in the room too!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear gkhe1980, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Ver comfortable stay"

5
16/05/2017

Very close to airport and Interstate 25. Easy to find. Many restaurants nearby. Very good complementary breakfast. Clean and well-managed dining area with good variety of hot items. Pet friendly, which was appreciated by our cat. Good value for the price. No elevator to 2nd floor, so request 1st floor when reserving if stairs and luggage carrying might be a problem.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Art248, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Great customer service support "

5
16/05/2017

I had a very nice stay. The staff is awesome and accommodating. Nice breakfast assortment from 6am to 10am, and snacks throughout the day. The rooms were updated. The shuttle service is close to the airport and the staff will drive you to restaurants and shopping surrounding a five mile radius. Thank you.

"Good stay"

4
16/05/2017

Clean, comfortable rooms. Closet very small and had to close bathroom door to sit on toilet. Excellent customer service. Full breakfast and happy hour treats for free. Good Internet. Enjoyed the hot tub.

"Great place- Best Location"

5
11/05/2017

stayed here again after another trip to Albuquerque. I love this location! It is fairly close to freeway on and off ramps, and the airport as well. The staff is always friendly- they have a great breakfast! Also I just noticed they have a social hour starting at 5pm during the week- Rooms are very spacious and clean. Stay here whenever I can, you should too!

"We love this place!"

5
10/05/2017

We have stayed at this Best Western many times over the past 9 years. We love the motel, our room, the amenities and particularly the staff! They have a very relaxing courtyard and pool/hot tub area. Also a very nice breakfast in the mornings with beverages and snack every afternoon.

"Great hotel experience"

5
09/05/2017

We recently visited you with 34 High School student athletes. I just wanted to take a moment to thank you and the entire staff for one of the best hotel experiences ever. Everyone outdid themselves to make our stay there extraordinary. The gift bags with the personal notes were so appreciated by everyone. i can't say enough great things about the staff. They bent over backwards to make us feel welcome and at home. We are deeply grateful.

"Wonderful!"

5
30/04/2017

I was very impressed with this hotel! The service everywhere, cleanliness, accommodations, breakfast, the help with my luggage, the comfort of the bed....EVERYTHING was amazing. I even discovered on my bed when I arrived, a lovely gift bag with microwave popcorn and candy, and a lovely hand-written note in an envelope addressed to me personally, welcoming me and wishing me a pleasant stay. My stay couldn't have been MORE pleasant!

"April stay"

4
30/04/2017

Generally good. My only complaint was that the convention simultaneously going on at the hotel temporarily raised the rates. But happily there was no excess noise and the room maintained its usual comfort standards.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear William D, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"5 star service and amenities at 3 star prices. Thanks again Karen!"

5
23/04/2017

We hosted our quarterly leadership meeting at the Best Western in Albuquerque recently and I worked with the sales manager, Karen, to ensure that rooms and a conference room were set up before our meeting. To say that I was blown away with the service and follow through from her and the staff would be an understatement. Rooms were clean, conference room set up to our expectations, and the staff were professional and courteous. Honestly, I've stayed in a range of hotels from 5 to 2 star hotels throughout my career and the service my team received from Karen and the staff were second to none. I would highly recommend using them for your next business meeting. Their free breakfast which was good in itself was a nice bonus! Thanks again for all your help Karen and I will reach out again on our next trip to Albuquerque.

"western trip"

5
23/04/2017

Hotel just a couple blocks from interstate. Easy to get to. Has taco chips, cheese, and salsa for afternoon snack. Good after time on road. Best breakfast on our trip. Got upgraded to Executive suite since requiring first floor. Check in person brought luggage cart to parking lot for us.

"clean and staff was excellent"

5
21/04/2017

staff was very professional and friendly, clean rooms, knowledgeable staff of the area, breakfast area was kept clean. Being so close to the airport i was amazed at how quiet it was. The crew had the areas we used very clean

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Robertwx1588BT, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Impeccable customer service!"

5
19/04/2017

I was in town for a business meeting and wanted a hotel that was nice, but affordable. I looked online at the pictures and reviews and decided on this Best Western. Best decision...the room and conference room were nice and staff was very friendly. The cherry on top was the impeccable customer service by the sale manager Karen. She absolutely went above and beyond the call of duty to accommodate our needs and make sure we were always comfortable...Thanks Karen and thanks Best Western.

"Loved this Hotel"

5
10/04/2017

We stayed here for two nights for a family emergency , the staff was excellent we really loved Matthew,Will and Eric who assisted us during our stay.I would highly recommend this hotel .Our room was clean and spacious and very quiet Ann Brown

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Ann B, Thank you for taking the time to provide your TripAdvisor Feedback. We hope everything is OK with your Family, Thank you so much for your kind words our hotel staff is very proud of our hotel and we always share the great reviews with everyone. Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Great Value, Polite Staff, 24/7 Shuttle Service to the Airport--This Place Rocks"

5
10/04/2017

My wife and I needed a hotel next to the Airport the night before our early flight out. We also needed to return a rental car. I chose this hotel for several reasons: 1) it was 3 minutes from the airport; 2) it offered a 24/7 shuttle service to and from the airport, and 3) the King room was $67!! We arrived at the hotel at 2PM and were immediately allowed to check into our room. After unloading our luggage and other goodies we drove the rental car over to the airport (a 5 minute drive) to return the car. After dumping the car I called the hotel and within 15 minutes they picked us up at the car return area and drove us back to the hotel (for free--but I tipped the driver $5). We then scheduled a wake up call for 3:45AM the next morning-- in time to wake up, dress and catch the 4:30 shuttle back to the airport (shuttles to the departure gates leave from the hotel every half hour on the hour). The lobby offers free coffee and water, the room was large and clean, and the bed was comfortable. Friends picked us up for dinner and returned us to the hotel--so I can't address dining in or around the immediate area. I can't imagine a better experience for our needs. See their website for more information.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Mrmitosis, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Great Value"

5
10/04/2017

The Airport Best Western is very easy access, close to Old Town, UNM and downtown plus of course the airport. It is a bit noisy but hey it is the "airport" Best Western! For the money the sacrifice is not too much. Have stayed several times and will return.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Richard B, Thank you for taking the time to provide your TripAdvisor Feedback and Thank you for being a Loyal Guest. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected]

"Great place out of the way"

5
09/04/2017

Great place is you don't mind the drive into abq is you need to go into abq. Great location for a flight. Comfortable bed and microwave n fridge plus direct tv wifi. Just out of the way. South of abq downtown.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Darrelt792, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Mixed Bag"

4
07/04/2017

Picked this hotel because we had a very late arrival into ABQ and due to the offered rate. If I could I would give this place a 3.5, I went with the higher score because the value for money was good and it served its purpose. Would not stay here for more than one night. The good: Our room - which was located in the annex building away from any roads - was in good condition and it was very quiet, which I hadn't expected because the parking lot was packed. Breakfast was surprisingly very good with a lot of tasty hot items. No problems with the Wifi, stable connectivity and sufficient speed. The bad: No elevator (at least in the annex building). The annex building smelled of smoke, it was a little better on the upper floor though and there was no such smell in our room. Still disgusting. Dated A/C, which was fairly loud. Breakfast area is on the smaller side, but they had outside seating, which we used. The ugly: I don't know what to say about the person who checked us in. She was grumpy, seemed to be annoyed and hardly spoke a word. Either she had a very bad day or it is simply her personality. If the latter is the case then this type of job is clearly the wrong choice for her. We didn't use the pool, not sure if it even was open.

"Fight night 2"

5
27/11/2016

We traveled to Albuquerque for another one of my son's fights. I contacted Anita personally about needing a room for this event. She booked everything for me, even put a note in that we were arriving late. We get to the hotel and the front desk agent, Yvonne greeted us with kindness. The entire staff was friendly. We were able to have the free breakfast this time. Pleasantly shocked at the quality of the food. A wonderful variety of different things to eat. From biscuits and gravy to waffles. The orange juice tasted freshly squeezed, and the coffee was perfect. Anita truly understands the meaning of hospitality. We will definitely be returning here. In fact I think this is home away from home for us The best value in Albuquerque.

"First time in Albuquerque"

3
26/11/2016

This was the first time at this hotel. I am a loyal BestWestern . The room was clean and had a newer large screen TV. A bit dated with the decor. The fitness center was good. The breakfast was good but not kept stocked. Overall a good value for the price.

"Great location for travel"

5
23/11/2016

This Hotel is minutes from the airport yet quiet and easy to get to. Perfect for a day or two to discover the town, very near the university and Rt.66. Breakfast was abundant, coffee a little weak, but room coffee nice with ceramic mug.

"Excellent"

5
22/11/2016

I love this hotel. The breakfast is really good and the beds are really comfortable. The staff is really friendly every time I go to stay there. My kids love the pool and hot tub. It is always so clean.

"Another pleasant stay in Albuquerque"

5
22/11/2016

I like staying at the Best Western Inn and Suites. The location is convenient, and the price is always good. Most of the time, it the least expensive of the three Best Westerns in Albuquerque, which makes it even better.

"Always a pleasure"

5
20/11/2016

This hotel in Albuquerque, NM is a great place to stay when on the road. Snacks available at check in 5:30-6:30 PM. Pleasant staff and large rooms. Great breakfast menu. Close to the Interstate and Airport.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear David S, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"POOL NOT HEATED, Staff failed to address the issue"

2
19/11/2016

We live in Albuquerque and the main reason that we picked this hotel was because of the HEATED pool since hotel staff indicated that it was heated all year around. Hotel staff provided wrong information about the HEATED pool. We called the hotel before checking in, to inquire about the pool and the staff again confirmed that the pool was heated. Once the kids got to the pool they realized that it was extremely cold and not heated. None of the guests were utilizing the pool since it was extremely cold. We talked to the front desk and they said they were going to contact maintenance. Obviously since it was 3pm we knew that it would probably take 24 hours to heat up the water. The following morning after breakfast we checked the pools water temperature and the water was the same. Our kids were bummed out and disappointed. In the room we found a cobwebs in the top corner of the window curtains by the A/C heater unit. We took a picture of the cobwebs. There are many other hotels in the area where staff have provided accurate information while making the reservation. We like staying at Best Western hotels but will not be staying at this hotel again.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Jorge C, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"A regular stop for us because it's always great!"

5
18/11/2016

Thanks for another great stay, Best Western! We travel through the southwest a couple times a year and this has become one of our favorite hotels to stay in. Great amenities and value. We've stayed a couple times now in the Carlsbad Innsuite, which not only has two queen beds, but a ton of extra floor space and a pull-out love seat. Plenty of room for the 4 of us. The fitness center is well-equipped, but our hands-down favorite part is the breakfast. The fact that they serve it til 10 am even on week days is a huge plus, because we have late nights and early mornings are tough. But we always make it a point to get up for the great spread at this property - eggs, hash browns, sausage, biscuits and gravy! Plus all the typical pastries, yogurt, cereal, etc., and great coffee and creamer options. The breakfast alone is worth the stay! Thanks again and we'll be back!!

"Good place to stay"

5
15/11/2016

We received great accommodations from this BW with a warm welcome starting from the driver that picked us up at the airport and the desk person when we checked in. The breakfast staff people were very pleasant and helpful.

"Moving Mom across the country "

4
14/11/2016

It was really nice we were conviently located down the hall from the breakfast room which was a buffet. It was pretty decent, not too bad. Hot breakfast, a fairly big selection of food and drink. They even had two different types of waffles, fruit to put on top and whip cream in a fridge. Parking was free, beds were comfortable, showers were good. Room was very clean and we felt safe in the area. The staff were very nice and helpful.

"Quality and Value"

5
09/11/2016

Stayed a couple of nights and found this location quiet, clean and comfortable. This older property has been remodeled to combine two standard rooms into suites so there was two vanities and two baths! It was one of the lowest price accommodations we used on our cross-the-west trip.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Robert B, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great Surprise"

5
09/11/2016

As I travel back and forth across the United States several times per year I am always looking for good dog friendly hotels. Typically I use BW Chain but not always..however this BW was a GREAT find...concerned as it was listed as an airport hotel. No problem! The hotel was two minutes from the highway near several other airport hotels,... this is a new hotel, well styled, clean, almost all rooms are suites...and two very open community areas plus a much better than average hotel breakfast. As an added plus juts two blocks down the street is an outstanding small brewery -377 named for Air Force unit at airport...and it is within easy walking or driving - plenty of parking and DOG FRIENDLY. Only downside is there isn't a variety of good eating options in the immediate area....this is a 9+ out of 10 hotel. Probably the top one or two BW;s I have stayed in -in years. Note: The front desk clerk offered to help cary the bags to the room - Wow.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Steve W, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"vacation"

5
09/11/2016

Tail end of our vacation to New Mexico. We were very impressed how friendly and happy everyone was. You felt like you were visiting old friends! Very comfortable rooms, for people who have trouble with stairs you will want to ask to be on the first floor, there are no elevators. Multiple computers in the lobby for people to use, shuttle service to the airport. They will even pick you up from car rental if you want drop your car off earl. Give them as A+

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Lorna M, I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Birthday surprise for my husband"

4
08/11/2016

Usually come here to get on an early plane out, but this time, I took the husband to dinner and we spent a wonderful evening in Albuquerque. I love the new breakfast room and the outdoor seating area. It was a warm October weekend so it could be used. The staff is always great, with smiling faces who greet us.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear SantaFeDiva, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great Place To Stay"

5
07/11/2016

On returning from some amazing music gigs in California,I stayed at the Best Western in Albuquerque last night. This is the second time I've stayed there and it was just as good as the first. The room was large, clean and comfortable. The staff has always been very friendly and helpful. The complementary breakfast was very good with many choices. The location couldn't be any better and everything I needed was very close. The next time I come through Albuquerque, this is where I will definitely stay again. I couldn't be more pleased!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Doug P, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Great price and location"

5
05/11/2016

We stay here before morning flights out of Albuquerque. I love the size of the rooms and the quality is amazing for the price. The rooms are always clean and have an upscale feel to them. I like the rooms on the first floor since they are very easy to get to.

"Best Western - Good as Always"

5
03/11/2016

BW (Best Western) is always a great place to stay when you are going to fly back home and need a night to freshen up. We washed off the dust, packed up our clothes and gear, printed our boarding passes, arranged the BW airport shuttle for 4:30 AM and walked 100 feet to supper at the local 24/7 restaurant. Knowing what to expect and getting it is a good thing. Oh, and the staff was extra courteous. Regards, OldeBear

"Nov 1, 2016"

5
03/11/2016

Exceptional! The staff at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites went out of their way to make sure our stay was great. This is our second visit with them and look forward seeing them all again on our return trip.

"Great one-nighter in ABQ"

3
01/11/2016

Literally one minute from the airport, a comfortable hotel with excellent shuttle service. The lack of elevators is compensated for by strong staff willing to carry suitcases. Good hot breakfast and low rates under $90. Great place to catch early flights.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Celferdink, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"best value in Albuquerque"

4
01/11/2016

I stay at the Best Western Inn on Yale every time I have to catch an early morning plane and I haven't every found any better value for my money than this one. A lot of the rooms have been redone lately and they are spacious, clean and comfortable, the coffee is good and the Internet is fast.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Susan T, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Vacation "

3
31/10/2016

I've stayed at this place last year liked the second floor facing the street with balcony the only problem is they do not have an elevator so if u have an elderly person would have to climb the stairs. We had a room in the back room was big, clean, we had to ask for a room with frig & micro breakfast was good! The guy at the counter wasn't too friendly. The only problem is the parking in back isn't great! Other than that it was ok. Probably next year I'll book somewhere else stayed two days. I love new mexixo but I'll just vacation in Taos from now on.

"Always feel safe and comfortable"

4
29/10/2016

I have stayed at this facility several times in the past and have always felt comfortable and very safe. The Staff is attentive, caring and professional. I have, on previous occasions, stayed with my cocker spaniel and was impressed with how well we both were treated.

"Main Building Was Excellent Experience"

5
28/10/2016

I have stayed at this hotel several times in the past couple of years. Every time I have stayed in the Main Building, it was and excellent experience overall. However, the Executive Suites out back are a much lower quality. I would suggest staying in the main building.

"Great Hotel Close to the Albuquerque Airport"

5
27/10/2016

Great staff, easy check-in and out. The airport is really two minutes away. We were able to leave our car at the hotel while we were gone and took the shuttle to and from the airport. The drivers arrived on time and loaded our luggage! Clean lobby and room, nice outside area.

"Perfect for arriving and departing Albuquerque Airport"

4
26/10/2016

I stayed for one night on my arrival in Albuquerque in December and after travelling some 5,000 miles over 20 hours, this hotel provided absolutely the right level of comfort for me to recover before continuing my trip in /new Mexico. I had been so impressed that I booked the same hotel, even the same room on the evening of my departure and despite being accompanied on this occasion, two separate sleeping areas allowed me to get the rest I needed before another 20 hour journey. The room/suite was very comfortable and the breakfast, although nothing special. was a good start to both mornings I was there.

"Best Western Inn"

5
23/10/2016

We had a great experience staying at the Best Western InnSuites in Albuquerque. Everyone was very helpful and courteous. The room was excellent, quiet and had everything we needed. The social hour was nice and the full breakfast was fantastic. We would certainly return to stay here again. Loved the "Old Town"!!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Ruth T, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Best Western Airport Albuquerque"

4
22/10/2016

I stayed at this motel in October, 2016. It is conveniently located about one mile from the airport. I called the motel when I got off the plane, and they sent a shuttle to pick me up just about five minutes after my phone call. The motel is clean and quiet, and I paid about sixty dollars for my room, which is pretty reasonable these days. The Village Inn, a good place for breakfast, is immediately adjacent to the motel, with easy walking distance. I was also able to take a shuttle directly from the motel into downtown Albuquerque, where I took the Rail Runner, a commuter train to Santa Fe, for nine dollars.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Cosybully, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great staff, strong odours"

2
20/10/2016

The staff at the Best Western ABQ airport were great. The shuttle driver was friendly and very helpful. The room (executive building) had a very strong odour of cleaning products. This ruined the whole stay, although it was only a few hours. Will not stay here again.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Michael D, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Excellent Stay!"

5
20/10/2016

We chose this BW due to its proximity to the airport. We stayed at it when arriving in Albuquerque and will again stay there when we are to leave to go home. The staff was very nice. The breakfast had a very varied selection of items and was very good! The BW also offered a free happy hour with snacks, cookies, and water and pop. Very nice.

InnSuitesDOS, Director of Sales at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear SharonOregon, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Consistent"

5
20/10/2016

Each return visit reveals further renovation and improvements. Especially near to airport(5 minute ride in available shuttle)Staff is approachable and eager to assist guests. Breakfast staff is restocking items frequently and keep the space spotless. They should receive more "guest appreciation"(tip jar on counter)

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Wrh37 Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Ideal for early morning flight"

4
18/10/2016

We booked a king suite which was actually two rooms with French doors. One room had king bed, tv, sink, closet. The other room included bath, outside sink, sofa, desk, chair and ottoman, and second tv. Everything was very clean. There is NO elevator although the staff offered to carry up our luggage. Instead we were upgraded to a jacuzzi suite on the first floor. Hot breakfast was plentiful and hot. Lobby was small but neat. One straight road to airport less than a mile.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Joan C, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Amazing Breakfast"

4
18/10/2016

Very convenient to the airport with free shuttle. Staff was friendly. Breakfast left little to be desired. Hot and cold selections with staff ensuring everything was kept full and looking great. Wifi was ok. Would definitely stay here again.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Tdw295, Thank you for taking the time to provide your Trip Advisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. Next Time please ask about our 2-Room Suite or our Presidential Jacuzzi Suites. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected] ,Thank you for being a loyal Best Western customer

"Tired and worn, but decent service and wonderful breakfast"

3
18/10/2016

This was my second stay here and I must admit, that my first stay was in a much less worn room, so I have to think they are in process of upgrading. This stay I was upgraded to a suite which could have been lovely if it had been in better shape. The important part, the beds, were perfect and comfortable as most Best Western hotels are, however there was some super sticky stuff in front of the refrigerator that badly needed cleaning as just walking by you'd get stuck. Ewwwww. The additional suite room, that was for sitting really needed an update. The furniture was old and worn as well as the decor in general. This was not an expensive motel and quite reasonable near the airport with great shuttle service. I was not unhappy, but did note that in general this place needs a great deal of sprucing.

"Poor service"

2
17/10/2016

Desk clerk was very surly about early checking. He definitely had an attitude and was not helpful at all. The only thing he said was checking was at 3 o clock. It was after check out and I am sure a room could have been made ready earlier. Room staff were not working on rooms, but in lunch area even tho it was 12:30. When we got back after trying to waste time the clerk was upset because I said something about the room staff wasting time and the airport shuttle blocking the entry for cars. So he refused to register us. We went to a very nice and friendly Comfort Inn.

"Excellent Value"

5
17/10/2016

The complimentary breakfast is very good with lots of choices. The breakfast attendant was most helpful even suggesting ingenious waffle combinations! This hotel is very well located off of Interstate 25 which makes it a convenient stop over on a longer trip. Great staff! Be sure to request a room on the first floor since ther is not an elevator

"One of the Worst Experiences at Best Western I have ever had"

1
17/10/2016

Front Desk clerk rude and acted like it was an imposition to wait on me for a late check in because we had to fix our car for the trip. Feces in the toilet, fridge off and full of water and oh well have a discount or move rooms. NOT a good BW Experience based on prior stays

"Awesome Staff"

5
16/10/2016

The staff is wonderful and we love this motel. We have stayed here for Balloon Fiesta since 2008. We love hanging out in the courtyard, very peaceful and enjoy relaxing in the hot tub. Our room is like a 2nd home for us and we have come to know the staff like family.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Michael G, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Best Western Albuquerque Airport"

5
16/10/2016

This BW Hotel was conveniently located to airport and car rental return. And the staff was extremely courteous and helpful. The room was very clean and nicely decorated. We returned our rental car the night before, to not have to deal with a AM return the next morning---and were immediately picked up upon returning the car, then transported the following morning at 4:30AM for our 6:15AM flight out of Albuquerque. I could not have been more pleased with this booking!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Gloriak4, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"GREAT PRICE, GOOD HOTEL"

4
16/10/2016

This hotel was a good value. We thought the price was excellent; and the full, hot breakfast is at the upper end of its class. While the hotel is right next to the airport, we did not hear any airplanes. The mattresses could be better. Although our room was non-smoking, the smell of smoke from the hallway crept into ur room when the door was opened.

"Best staff ever encountered"

5
16/10/2016

The entire staff of this hotel went out of their way to help me when I became stranded in Albequeque due to a hurricane. They provided shuttle service from the airport to the hotel and back again, great breakfasts, afternoon snack and early check in because I was so fatigued. Best staff of any hotel I have ever stayed in, for any price.

"Close to the airport"

5
16/10/2016

Have stayed here on previous trips,and the proximity to the airport is excellent. The beds are comfy and the breakfast buffet is hot with a great variety of selections. You can even get a to go breakfast if you are leaving before the buffet starts. The only problem I could see with the hotel is there is no elevator. They only have 2 floors,but if you have problems with stairs or carrying your luggage yourself,make sure you ask for a first floor room.

"Good Location, Bad Smells"

3
14/10/2016

While the hotel is in a good location to reach the airport and to downtown, our room in the "executive" building reeked of smoke and some kind of powdery fragrance. The whole building smelled bad. The price was reasonable so we put up with the smells, but I would not do so again. The lobby in the main building smelled fine.

"a good friendly place to stay"

4
12/10/2016

This suite hotel is a favorite with the Balloon Fiesta pilots for it two room suites. The hotel offers a complimentary hot breakfast, and a gathering offering of complimentary beverages around 5:00 PM each day. The public areas have recently been upgraded with a nice eating and meeting room. Several Tvs broadcast the news and weather in the lobby and multiple computers are available for guest use. Make sure to say hi to Virginia the general manager.

"Convenient place to stay"

4
12/10/2016

The hotel staff was friendly and helpful. The hotel room was clean, and nice TV. Good restaurants nearby include Chili's and Applebee's, as well as others. This hotel had an excellent full, hot breakfast, and also fruit and yogurt.

"Good value during the Balloon Fiesta"

3
11/10/2016

We chose this hotel while we were staying in Albuquerque for the Balloon Fiesta. Not a large hotel, which was nice, but not a bad deal for the money. It does NOT have elevators, so if you have a lot of luggage like we did (camera equipment), try and make sure you request a 1st room floor. Our room had a slight odor to it, still have yet to determine what it was, but appeared to be associated with the ventilation system. The hotel staff was friendly and accommodating, and it's nice having a restaurant in the parking lot during bus times such as the Fiesta. My fiancée slept fine in the bed the whole time we were there (4 nights), but my lower back began hurting a bit by the 3rd day - however, that could have been from the bed or just the fact that we spent many hours on our feet.

"Tired, but very nice staff"

3
08/10/2016

This is a much older hotel and when we arrived the room we had requested had been given away. The manager was standing close by and he could see that I was upset, after calling the day before to request an upper floor with a king bed. So he arranged for us to be in the Presidential Suite, which was extremely thoughtful and kind of him. It was located at the far end of the bottom floor by an outside door near the back parking lot so it was convenient to bring in our suitcases from there. The suite was a living room with a couch and TV with a separate full bath. The bedroom had a Jacuzzi tub and sink. The carpet was seemed old as was the worn wood in the rooms and baths. It was located near an Appleby's and some other restaurants. A good breakfast was included but all in all it appeared to be a very dated motel.

"Surprising Comfort and Value"

5
05/10/2016

We booked this hotel during Balloon Fiesta and were shocked at the low rate, because all other hotels were at least twice the normal rate. The suite was large, the bed was comfortable, the A/C worked great, and the room was clean. The breakfast was wonderful with lots of hot entrees. We were there to check out our scuba dive gear and were extremely pleased to find the swimming pool was a very comfortable temperature and the hot tub was clean and warm. We will definitely be back here again.

"Recntly Remodeled- Now even better"

5
03/10/2016

I have stayed here on several occasions. Staff is friendly and helpful and they have even remodeled to add space and a full breakfast room. I didn't think a hotel could be so clean- but with the remodel things are brand-new- Great place to stay- if you chose another place you are missing out on this gem of a place to stay.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear jdaniels1977, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Nice Stopover"

4
02/10/2016

Stayed at this Best Western on the way back from a vacation in Santa Fe. Very convenient to the airport. Very nice desk personnel and shuttle van driver. The room was well equipped and clean. Nice common areas. Enjoyed the stay.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Alan C, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great location and great breakfast"

5
01/10/2016

The location to the airport is excellent, easy in and out and close to I-40 and I-25, within 50 miles of Santa Fe. The room was great and breakfast one of the best, hot and good choices, the employees were very helpful in directions to down town and other various sites within the area

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear George K, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Yup!"

5
28/09/2016

Always a great stay. This is my second time here in a year. The place was remodeled even though it didn't need it in the first place, but it looks amazing. The lobby, fitness center, and breakfast area looks so nice now. There's cold bottled water in the gym too. I love staying here in Albuquerque, NM!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Justin R, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Wouldn't hesistate to stay again"

4
28/09/2016

The staff was friendly, helpful and the room was clean, spacious, quiet. We skipped the breakfast that was offered only because we slept in and wanted to go to the Waffle House (we don't have waffle houses in Maine.) Don't hesitate to stay here. Also thought prices were reasonable. Thank you to the staff for a great night sleep.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear AnnRonco, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Despite the price, this was still not worth it"

1
26/09/2016

First, the website booked me for two room when I only booked one. The attendant said he could not guarantee I would not be charged for two (I am still checking my credit card bill). Then the room smelled VERY strongly of cigarette smoke, to the point that it was uncomfortable to be in the room. This was supposed to be a non-smoking room. I had to listen to the toilet run the entire night because it was broken. Then the lock to the patio door did not work, even though someone from the outside could easily get into the room. Then next morning I told the attendant these problems and she clearly did not care. Spend a little extra money and stay elsewhere. I could have slept better in my car.

"Good management"

4
25/09/2016

I stayed there in January.The manager has bbq nights.Well run and very hospitable.They even have an airport shuttle.Ive stayed here 3 different times and will continue to take my business here .Comes with a full breakfast

"Nice place with Breakfast and checkout issues"

4
25/09/2016

The hotel was gorgeous! Rooms squeaky clean and very nicely decorated. Everything worked well and the bed was comfy! However, when we went down to breakfast the room was tiny and crowded, and the eggs and bacon containers were empty. We waited for awhile and then ate some other things, but for the entire 1/2 hour we were there nobody refilled the empty eggs and bacon containers. The sweet rolls and muffins were stale and we threw 2 away. On check out, there was nobody at the desk for 20 minutes. The phone rang off the hook and we finally just threw our card keys on the desk and left. There were other people waiting at the desk to check out, as well. Maybe the staffing was an issue in both the food and desk areas. I did love the room, however.

"Lots of walking"

3
23/09/2016

Room was on second floor, no elevator and not too close to parking area. Room was large but dated. Huge free breakfast was included. Staff very helpful-carried up bags. Very close to airport which was why I chose it. No nice places to eat within walking distance, sorry to say. Price was very reasonable

"Great sleep, great price, great location"

4
22/09/2016

was passing through ABQ and needed a pet friendly hotel to catch a few winks. I compared a few other properties in this area and while many of the prices were comparable, their pet fee was one of the lowest but their excellent customer service sealed the deal. This hotel offered an excellent property and a great price. The bed was amazingly comfortable and the location and layout of the property provided a very quiet nights rest.

"Wonderful"

5
21/09/2016

Very nice hotel.bkfsthad good selection with spacious dining area. Comfy beds and very clean. We were upgraded to a suite for no extra charge as the only room left on first floor was a previous smoking room. Small pool but had nice sitting area outside. Would definitely stay here again

"Short Family Visit "

4
20/09/2016

We traveled to Albuquerque to make a short visit (two days) to see our grandchildren. Our stay was enjoyable and the room was good. No problems and the free breakfast was as advertised. The only noted was the afternoon and evening desk staff was, in our opinion, aggravating and constantly complaining about customers when they was not present. Everything else was as advertised.

"Great Stay."

5
18/09/2016

Best Western is our usual choice when traveling. Our trip was great and we received excellent service from the hotel staff. I loved the Gravy over eggs and hash browns. We were helped in locating the historical sites and the routes which we needed to get there. They were pretty knowledgeable with the different tours that we offered and the departure points.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Roman & Conchit...M, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Wouldn't stay here if traveling alone"

3
17/09/2016

We were given a room in the Executive building. I don't know if the rooms in this building are better or worse than in the main building, but there was an overpowering smell in the hallway and rooms. The rooms appear to be clean, however I found some surfaces in the bathroom to be sticky. Overall, the furnishings and grounds had the feel of a budget motel even though it is a hotel. Simple, plain furnishings and amenities with free wi-fi. Continental breakfast is the usual simple set up. The parking lot is dark and there are signs everywhere that valuables should not be left in the car. There is a Village Inn restaurant (pretty good) alongside the hotel, but nothing else around, nor does the area look safe for walking around at night.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear SpotsandFriday, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"Met expectations"

4
12/09/2016

Our son lives in Albuquerque and every time we visit him, this is where we stay. Convenient to the airport, car rental return lot, shopping, UNM campus and golf! The staff have been very helpful each time and the rooms have met our expectations. Highly recommend this property to all who visit Albuquerque on business or pleasure. The value is there for sure!!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Dale L, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"One of the best"

5
05/09/2016

Didn't have reservations and tired of driving, we stopped at best Western for the night. I decided to try this old hotel based on the current reviews and the price; $85.00. We were pleasantly surprised with the upgrades; coffee, fridge, nice large TV and room was very clean.The hotel had an afternoon snack from 5 to 6pm and breakfast 7 to 10am. The staff at this hotel was friendly and very accommodating.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Army1sg, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"helpful desk staff and good breakfast....."

5
05/09/2016

Asked for quiet area and got it, excellent variety at breakfast and friendly staff, convenient to AP and hospital complex, no excessive airplane noise, Waffle House and Village Inn restaurants very close.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Swayne M, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Great experience"

5
05/09/2016

We had business at the ABQ airport at the beginning of our trip and the location of this BW hotel was perfect. We stayed for 2 night for pleasure in ABQ. The hotel had a great hot breakfast and evening snacks. The rooms were clean and the hotel cares about the environment. They use LED light bulbs and less plastic bags. I would definitely recommend this hotel and stay there again.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Cornelia M, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Wonderful Guest Services"

5
04/09/2016

Victoria and her staff are wonderful hosts. We have had the pleasure of working with this property for a couple of years now and are very pleased with the overall hospitality, location, and room comfort. Thanks for all you do!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear MB, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"great location"

5
03/09/2016

great location for stay prior to flying out in the morning since the airport is about 1/2 mi away and rental car center is about 5 min drive. Stayed at this hotel many times since it is clean and staff friendly with plenty of eateries close by. they have a manager's social in the evening in the breakfast area.

"Service"

5
03/09/2016

We had neglected to make a reservation; however, Lori O at the front desk made us feel welcomed and put us in our usual presidential suite. She helped us find the best discount we were entitled to and made sure we remembered the times for breakfast. She was thorough and pleasant. On our trips between Phoenix and Denver - and back- we have come to depend on the hospitality at this BW. On this trip, we were surprised to find a new breakfast room set up: quite an improvement over the lobby area previously used. Super! And the

"Loved it!"

5
31/08/2016

This is a well located and QUIET place to stay. Some great staff! Gracie and Shaylene were both well informed and so very nice! We just completed a 10 day trip, most of our stays were with a Best Western. This location had the best eggs and hash browns! Very nice new breakfast area and lobby. We will stay here again. We never noticed any airport noise in our room.

"Top notch!"

5
29/08/2016

I can't say enough about my great experience at Beat Western Albuquerque! With a location so close to interstate access, air travel, and plenty of restaurants, what is most notable is how insulated and relaxed this property is from the hustle and bustle surrounding it. The courtyard area with pool and hot tub provided the feeling of a casual retreat though I was there on business. The large king room was comfortable and felt much like a studio apartment rather than your average hotel room. Furthermore the staff, from desk clerktos to grounds keepers, were friendly and helpful and the entire property was kept to an immaculate standard. This hotel was perfect and I am happy to recommend it for anyone passing through ABQ.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Matt W, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great place to stay!"

5
29/08/2016

I just got back from a trip to Albuquerque, and needed a hotel close by the airport. For $79, I got: -A clean bedroom with a big screen television that supplied plenty of channels, a wonderfully working air condition system, and truly, one one of the most comfortable beds I've slept in...with lovely feeling linens. -A very clean bathroom with soaps, shampoo and lotions that were great. -A working fridge, microwave and supplies for making coffee. -Easy access to a computer and printer. -Close to places to eat (within walking distance). -A free breakfast (that I didn't try, but, smelled wonderful). -Free airport shuttles running every 30 minutes (only took 5 minutes to get there), starting at 4:30am. -Wonderfully friendly and pleasing staff, with a special shout-out to Front Office Manager Tim Martinez!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear KarenLMB I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Good location for catching an early flight the next day."

4
28/08/2016

Staff got mixed up about our reservation. they confused with me with my brother in Florida, just because he stays at Best Westerns when he travels. Nice pool and nice breakfast. The room was comfortable, clean and we had a good night's sleep. No place to walk to nearby for dinner.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Corvallis_Couple, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"New staff and renovations"

4
28/08/2016

Extensive updating at this older site. New staff are settling in and may relate more easily with experience at the front desk. The breakfast continues to be very good and plentiful. That staff keeps close watch on refills and cleanups. Site remains quiet and clean and very near to airport. Popular place always.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Wrh37 Thank you for taking the time to write a review about our hotel. We appreciate our guests taking the time to share their thoughts and ideas with us. If there are any concerns or question feel free to contact me Anita Escarcega at 505-242-7022 or email at [email protected] Again thank you for taking the time to write a review.

"Check your bed linen for cleanliness at this hotel!"

3
28/08/2016

It's an old hotel building but conveniently located. So far I've never been disappointed with a Best Western hotel so decided to stay here for an overnight stop on a cross-country roadtrip. I was mightily surprised to find blood spot(s) on the cover of one of the 2 large pillows! From a previous guest perhaps...so I scrutinized the other pillow covers too. The 2nd large pillow cover seemed unclean as well with pen markings. The rest of the bed linen looked clean so i just set aside the unclean pillows. Disappointed with this experience, I wasn't looking for dirty linen but just happened to notice the spots. This seems to be an isolated experience- I've always found BW hotels to be spot on clean. But who wants to actively check for clean bed linen? At least not at a best Western property.

"Praise for a Great Hotel: Best WEstern Airport"

5
26/08/2016

I stay at this hotel every time I am in Albuquerque and have never been disappointed! All of the staff work hard to make one's stay every pleasant and comfortable. Breakfast is very good and coffee is always available. I love the updating of the lobby and the breakfast room Happy hour is very good.

"Great value! Great find!"

5
24/08/2016

Great place to stay near the airport! The staff couldn't be more helpful or nicer! What a treat! They weren't able to pick us up from our off site car rental, but they provided us with needed information regarding cost of a cab. We were going beyond their 5 mile limit. Our flight departed too early, so we unfortunately couldn't sample the breakfast.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Powershopper, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"What a pleasant suprise"

5
24/08/2016

We had to book this hotel at the last minute because of unforeseen circumstances on our vacation. This was a wonderful hotel. The staff was friendly and breakfast was very good. I would definitely recommend this hotel!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Annie C, I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great value"

5
24/08/2016

We only had one night here, but it was a great value for our last night of a two week vacation. We had an early flight the next morning, and we were close to the airport. However, the hotel has great insulation and we weren't disturbed by the usual airport noise.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Powershopper, Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! Hope you will stay with us again when your travels bring you to Albuquerque. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected]

"Very Quiet"

5
23/08/2016

A very well run establishment with quiet and clean rooms. I left relaxed and well rested. The beds are top notch! Nice touch wrapping and sanitizing the remote control. Thank you BW, I will make sure to visit often throughout my travels.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Fiestanm, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Descent Hotel"

3
22/08/2016

Helpful Staff, Okay location to food restaurants, NO Elevators, Nice BIG Rooms with Queen Beds. Nice little surprise on your bed for you, Water Bottles filled with usable stuff, nice touch. Descent Hotel.,

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sheila300 Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Not far from ABQ"

3
20/08/2016

When I got my luggage, I called the hotel to ask for the shuttle and went out to wait for it. It arrived about 10 minutes later. I was surprised by how long it took to get to the hotel. As the crow flies, I thought it was only 1/2 a mile from the airport, but the shuttle seemed to travel about 2 miles. Maybe it was just jet lag that colored my perception. The exterior of the hotel is nothing special. The Village Inn restaurant shares the parking lot with the hotel. The Waffle House is just down the street. Check in was quick. I had my room key in a couple of minutes. I got a second floor room. I didn't see an elevator, so I just grabbed my bags and walked up the stairs in the lobby. The room was clean and much better than I expected for the price. There was a microwave, mini-fridge, LCD TV, desk and office chair. Continental breakfast in the hotel is complimentary. The breakfast bar held the typical items, scrambled eggs, bacon, toast, cereal, muffins, waffles, etc.

"Good place to stay"

4
18/08/2016

Overall was a good place. Good location. A little older bit adequately kept up.Could use a little work but with the little work this place could be a gem. Breakfast was good and if you are there a day or two it is adequate. More then two days and a little more variety would be good.

"MMA Fight night"

5
16/08/2016

We stayed here this past weekend and were pleasantly surprised. The staff was extremely courteous. The room was beautifully decorated and very clean. The bed was heaven. Great hotel for the price. Only sad part was we didn't make it in time for the breakfast haha Too hard to get out of that amazing bed. Definitely would stay again. Thank you.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Terri S, Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! Hope you will stay with us again when your travels bring you to Albuquerque. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected]

"Great stay"

5
12/08/2016

We had a great experience here. We just walked in and got a great room at a good value. Breakfast was good. Room and bed very comfortable. The room was clean, quiet and had good wi-fi. Good location close to everything. Courteous and polite staff. Would highly recommend.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Steven B, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Clean room, good price"

4
11/08/2016

This hotel was clean, bed comfortable, and hot, free breakfast was provided. After a 2 week camping road trip, it was downright heavenly. Yes, it's a bit dated decor wise, but the linens, beds, shower, ect were fine. Very comfortable, easy check-in, quiet, would return.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear xAngelaMarie, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Roomy and clean"

4
10/08/2016

Unlike many of the reviewers, I was very surprised at the size of the suite and how clean the room was. I was a little concerned about the closeness of the airport because of noise, but never heard a plane. For us this is a convenient location to get to downtown for business.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Adoberosey, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Poor Recent Experience"

3
05/08/2016

We have stayed at this hotel several times in the past 2 years and in the past have been satisfied with our stay, but this time we had several problems that served to make this most recent experience negative. First, we were staying in the Executive Suites in the back, and the chemical/carpet cleaner/pesticide odor was horrific in both the hallways and permeating the room. Second, the room was not clean. There was hair in the bathroom that was not ours, there were stains on the bed cover and ruffles, one of the towels appeared to have been previously used. There were several other issues with things not working correctly. The remote battery needed to be replaced, which took about 1-1/2 hours because a battery was not readily available, the closet door was stuck, and the toilet needed multiple flushes to get everything down.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Alice Z, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"No elevator, smoky smell, no fitness center, censored Internet"

2
04/08/2016

I chose this hotel for it's proximity to the airport for my early AM flight. When I arrived I was given a room on the second floor. I took my bags down the hall to when I assumed the elevator would be. When I didn't find it I was told there was no elevator. I travel weekly for work and stay in hotels across the country about 42 weeks a year. This is the first time I have encountered this. When I did make my way to my room, the hallways reeked of cigarette smoke. The room was clean and comfortable except for the toilet that ran every couple of minutes I asked about the fitness center and it was being worked on so I went for a run through the surrounding neighborhood. When I got back to the room to relax I turned on my laptop and started to browse the Internet. Many of the sites that I tried to reach were blocked as "adult", or just "in accordance with company policies". I have never stayed in a hotel that censored Internet content. Even the Best Western that I had stayed in the previous night in Guymon, Oklahoma didn't do this so this was an individual management decision and not a Best Western policy. Everything else about this hotel was pretty much average so, with several other hotels in the immediate area with comparable pricing, the deficits cited make it so I cannot recommend this hotel.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Tjeffjackson, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Needs Updating"

2
03/08/2016

I was not a fan of this hotel. It desperately needs to be updated. The carpet in the room was frayed and the room just felt old and dingy. The room is really tiny too. Even the hallways made me feel like I was in the 70's. Maybe the upgraded rooms are better. I stayed two nights but would recommend that you only stay here for one night. It is close to the airport so it's good if you have an early flight. I would use it as a "night before flight" hotel. On a positive note, the hotel is quiet and the price is quite reasonable. The front desk staff are super nice.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Dina D, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again we are remodeling all our suites this coming year 2017 please come back and see us. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Super value"

4
02/08/2016

Loved everything about this modestly priced hotel, especially the upgrade. Good breakfast, good linens, comfortable bed, quality TV with my movie and HBO channels included. A reliable, well run property in a good location ...easy to go to town, return car rental and airport .

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Texaslady88, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Nice location, would return .."

4
29/07/2016

It was clean and nice. Convenient to the highway and very quiet. I would certainly stay here again on my next trip to Albuquerque. The front desk person was quiet but efficient. There were restaurants nearby for dinner and the hotel's breakfast was very good.

"Great Location Near the Airport and Old Town"

5
28/07/2016

We were worried about airport noise when we booked this hotel, but much to our surprise, it was quiet. The kingsize bed was very comfortable. Breakfast was excellent...scrambled eggs, bacon, waffles with every topping imaginable, fresh fruit, hot and cold cereals, etc. Shaylene, who took care of the breakfast room, did an excellent job keeping it clean and well stocked. In the afternoon there were nachos and free soda, and in the evening they served delicious white chocolate chip cookies that tasted homemade. The location made it easy to get to the airport in the morning, but it was close enough to Old Town to spend some time shopping or catching a bite eat, even if your time in Albuquerque was limited. The price is unbeatable! I don't think we have ever stayed in a hotel as nice as this for such a reasonable price.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear ThomasTcat, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Stay there again and again!"

5
28/07/2016

The Best Western Airport Albuquerque is the only place I will stay in Albuquerque. It is usually a business stay, but sometimes I have family members with me. The value is tops, and it is updated, comfortable, and reliable. New breakfast space is really good too! My check-in last week was the fastest I have ever had a check-in ever, anywhere!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Lia B, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Good Value, Nice Room but......"

3
27/07/2016

The front desk person needs a LOT of training. My problems started when I requested an airport pickup. The front desk person ( who seems to be the operator and front desk greeter and problem solver) gave me a min-max pick up time of from 10 to 15 minutes. I called her 15 minutes after the max time and she said she would look into it. 10 minutes later, after not having heard from her again, she informed me that the driver had to make a pick up and was running late. All in all I waited an extra 35 minutes more than the max time given. I called this same person to let her know that my TV was not working. I had a couple of error messages when trying to select and play a channel. She asked me what the messages said and I told her. She said that there was nothing that could be done because thunder storm activity in the area was interfering with reception (it was a satellite system). This happened two more times over 3 hours. Finally I went to bed and, sure enough, upon rising at 4am the tv was not working. When I went downstairs to check out, I noticed that the lobby tv was working fine. I told the night person about my interaction and she said she would inform maintenance, that it was clearly a problem specific to my room. What a pain in the *** I would never return.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Troutbum2, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Rustic, Social, Clean!"

4
26/07/2016

I had a very enjoyable stay at this Best Western. It has a Rustic, Southwestern feel, which when you're traveling through that area is very welcome. The pool and spa area are clean and designed with plenty of shade, I had a very enjoyable swim and lounge in the hot-tub. On to the room: The bed was solid: Comfy matress, clean, well-kept rooms, and even a good night mint or two. Front Desk Attendant was helpful and accommodating. I arrived a little early before check-in and they let me in no problem. I know that's not a huge thing but it goes a long way, and hotels don't always extend that courtesy. The breakfast the next day was pretty impressive for a free hot breakfast. Sausage, bacon, waffles, eggs, yogurt, fresh fruit and sausage gravy. Additionally, cereal, juice and bagels. I'm not a huge breakfast guy in general, but this spread was extensive and better than a lot I've seen. A few small issues: When I arrived in my room there was no hand soap, no big deal, someone just probably forgot. I went outside and there was a cleaning cart easily accessible so I just grabbed what I needed. Also, in the pool area they had run of towels, which also wasn't a huge deal because it was around 100 degrees so after one lap around the pool in the sun I was dried off anyway. Also, unfortunately I'm unable to comment on the fitness center because it was under construction during my stay. Overall, solid hotel, clean rooms, good service. The breakfast is quality, and there's a social hour! Free nachos and sodas! I would definitely recommend this place, and would gladly stay here again.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Ronp23, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Pleasant and Uneventful Stay"

4
26/07/2016

Room was exactly what we expected, clean and comfortable. Professional and courteous staff. We had an uneventful stay, we arrived late afternoon and were gone again early the next day. Breakfast was as expected too. We stayed at 6 Best Westerns on our trip through the southwest and this one had no events either great nor terrible.

"A good place for a great stay"

5
25/07/2016

This hotel is always accommodating, (I have stayed here before), and is close to all I need. There are restaurants close by, also, and close to where I was working. It is a great value for the dollars spent. It is quiet, also, even though, very close to the airport.

"Great except"

3
25/07/2016

The facility is dated but nest and clean. Parking very good. Easy access to airport and rental car site. The reception staff were pleasant, helpful and knowledgeable about the area and provided printed directions to a new restaurant. The except is the hotel is two stories and lacks an elevator. No problem if you are fully mobile, young and/or without heavy luggage. Luckily I got a first floor room which I thought was a great room. Requested a first floor room on my return visit the following weekend. Was told they would try rom available when I checked in. Bottom line: great facility IF second floor location without elevator is not a problem.

"Clean, Comfortable and Safe."

5
21/07/2016

The Best Western is fantastic. When i first walked into my room i was pleasantly surprised at how big the room was. I had been in the car all day and i'm not a person who travels light, so it was really nice to just spread out. There was an outdoor pool and a hot breakfast that i missed out on, but i'll be sure to check out on my next visit to Albuquerque. Inside the room there was a fridge, a microwave, big flat screen tv, great a/c, king sized bed. The staff was friendly, the room was clean, I got a great nights sleep and was able to hit the road the next morning feeling refreshed. The three things I always look for is: is this hotel clean, comfortable and safe? This hotel is above and beyond and i recommend it to anyone.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Dusty S, I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Enjoyable facility"

5
21/07/2016

The facility was very clean, the staff friendly and helpful. Afternoon snacks and drinks (soda and water) were a nice touch! The bed was very comfortable; the room was surprisingly quiet for being so close to the airport. The facility offers a free airport shuttle every 30 minutes, this was helpful. The shower was great! Easy to figure out how to use and nice water flow. The breakfast buffet was good, had plenty of variety and was plentiful. A great stay!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Ksiaz, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Excellent Stay"

5
21/07/2016

We stay frequently at this hotel due to its' quality and the rest that we enjoy while staying here. The breakfast room was recently upgraded and remodeled. It is quite comfortable and large enough to acommidate the many people who stay here. Plenty of parking close by the rooms. Outdoor pool and jaz.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear David S, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Nice stay"

4
17/07/2016

First of all, allow me to say the staff was outstanding. From making my reservation to transportation to and from the airport, the staff was efficient and more than gracious. The hotel is very close to the airport which is a real plus for early morning flights. The room had a small refrigerator and microwave, the room was very clean and well maintained. There was a generous breakfast and evening snack. When doors are being closed in the hall, you do hear them and I could hear the people above me walking around. The noise could be a bit annoying. But then I was there on a weekend so I should expect more people - more noise. It could be overlooked by the great staff and location to the airport. Thank Best Western

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Jo91910, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Terrific stay!"

5
14/07/2016

Very nice room. Staff were most pleasant, and the grounds are peaceful and beautiful. Could not have been happier. We will stay here again! Breakfast was good too! Located within 5 minutes of UNM Hospital which is why we stayed here. I am a smoker, and finding places to stay in Albuquerque that allow smoking is getting harder and harder. This Hotel is very accommodating. Parking is very close to rooms.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Thomas S, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Excellant"

4
11/07/2016

I want to express my deepest appreciation to a member of your maintness staff by the name of JOSE. He unselfishly helped me beyond what his job description required. He was kind, giving, and got my vehicle started after it wouldn't start the morning that I had to go to the VA for a medical appointment. He spent over 2 or 3 hours, went to the auto parts store for me and replaced my battery and a starter wire which if not I would have been stranded out there over 450 miles away from home. I cannot express my graditutude to Jose for his kindness and understanting the stress I was under when my vehicle failed to start. Also my graditude to the manager there for being so kind and understanding the stress and concern I was under when this happened to me. I will always say kind things about this hotel, and especially to JOSE, and your manager. THANK YOU ALL SO VERY MUCH1

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Mr. Roberto L. Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Many other options...customer service is lacking as is structure"

2
10/07/2016

Thought I would try this BW after spending the previous night at another BW. Made an error in my reservation, front desk was not willing to make an easy transition to fix the dates. Suggested I call central reservations,they were astonished with my request as the front desk, I guess The definition of customer service varies. After wasting my time I just paid the 25.00 difference. The structure of this hotel is old, not fixed. Stains from leaks on the ceiling, toilet tank moves, colors are mismatched so it was repaired improperly. Furnishings are newer but with the cracks on walks and noise from neighbors and hallway, better options for lodging are available. The tables in the breakfast area were dirty and sticky, I asked the attendant to clean her reply " hold on." The service from this BW establishment is consistently poor.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Azinca, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Great Stay"

4
10/07/2016

Had some issues with internet but rooms were clean and comfortable. Very close to the airport so that was good due to early morning flight out. Beds were very comfortable and hotel was quiet. Close to downtown without being to close that you had to fight traffic.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Paul S, Thank you for taking the time to write a review about our hotel. We appreciate our guests taking the time to share their thoughts with us. If there are any concerns or question feel free to contact me at 505-242-7022 or email at [email protected] Again thank you for taking the time to write a review.

"Satisfying Stay"

5
05/07/2016

We always attempt to stay a BW when we travel. We have had wonderful results over the past four years. This location is excellent. Easy access off the interstate and close to restaurants. The suite was very clean and the bed and linens were wonderful.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Mark N, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"get away"

4
04/07/2016

this was the best stay at this hotel. the remodel looks great the desk clerks I checked in with were wonderful and pleasant compared to before were I always had a problem with a manager there. I have stayed at this hotel for over 12 years. the beds were wonderfully soft and comfortable. I would recommend people to this hotel again. I work in the travel industry also and i send many to hotels when they come in or need a place to stay after they return their car. I work for Enterprise at the airport.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Amywq5124YT, I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Weary from the road"

5
04/07/2016

Very nice hotel. Bed and accommodations were very well kept and clean. The property was well maintained and convenient for my needs on this trip. The hot breakfast provided many choices, although I would have liked to try the biscuits and gravy, but alas, no biscuits available. Must be popular.

"Clean and Friendly"

5
01/07/2016

The facility is clean with good breakfast options. The staff are very friendly and professional. I didn't have any trouble with the internet. Check in and out was fast. Plenty of parking and restaurant next store.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Franceliaf, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations thank you for being a loyal Best Western customer

"GReat place to stay"

5
27/06/2016

Close to airport. Nice breakfast. Quite. The bed in the room I stayed at wasn't comfortable at all. I have stayed at the location before and the beds were fine. I guess it was just this particular room

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sherry P, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected] thank you for being a loyal Best Western customer

"Best one night stay"

5
25/06/2016

I recently had a one night stay at this hotel. From start to finish the experience was filled with awesome service. The shuttle from the airport was quick and friendly to the front desk and floor/kitchen personnel for bfast and back to airport was a completely welcoming environment. Too bad it was only one night. The hotel itself was well maintained and clean. Three thumbs up and thank you to the staff!!! You made my long travels behind me and ahead of me a little less stressful.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"you get what you pay for"

3
23/06/2016

There was stale odor as soon as you walked in the door. Notice the carpet needed replacing. Always carry bottle of hydrogen peroxide. Sprayed the sink and everywhere in the bathroom, doorknobs. sheets needed replacing. Cleaning lady forgot to replace towels after cleaning room. Front desk replaced them right away.

"Impressed..."

4
19/06/2016

Stayed here one night for a flight arrival, and we really enjoyed it. We were upgraded to the Executive Suite bldg because of mt BW rewards... It wasn't really a suite, but the room was VERY large... The grounds were nicely kept up. Did not have much interaction with the staff, but the maintence man who delivered our extra blanket was super nice and very courteous.. the pool area was very nice, too. Wish I could have stayed longer, but it was the start of our RT west. Would definately stay again, snd they take pets....

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Kumtngal, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Excellent experience"

5
17/06/2016

Great location near the airport, very easy to get around town. Clean, comfortable room, good complimentary breakfast every day, reasonably priced. This was an excellent central base for day trips to the area's numerous attractions including national monuments.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Ward M, Thank you for taking the time to provide your Trip Advisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. Next Time please ask about our 2-Room Suite or our Presidential Jacuzzi Suites. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected] ,Thank you for being a loyal Best Western customer

"Our second time, and even better than the first!"

5
16/06/2016

We had another great stay at this property in Albuquerque this week. Our room was huge! So much extra room - two queens plus a fold-out love seat - so the 4 of us slept very comfortably. Love the breakfast they have at this location, (real hashbrowns!), and overall a very pleasant stay. This will be our regular spot when we travel through Albuquerque.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Alice W, Dear Alice W, Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. Please contact me Anita Escarcega 505-242-7022 or email [email protected] for any future reservations, Thank you for being a valued guest and we appreciate the business.

"Solid hotel at a good price."

4
16/06/2016

I have always had clean rooms and easy check-in and check-out. The new breakfast area is a nice improvement. The staff is pleasant and one person remembered me from the previous week and gave me an upgrade.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Kguider2004, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, If there are any concerns or question feel free to contact me Anita Escarcega at 505-242-7022 or email at [email protected] thank you for being a loyal Best Western customer

"Best anywhere"

5
14/06/2016

friendliest staff we have ever encountered, most helpful with all details of our stay, great comfort at a good value, good food with wonderful choices for breakfast, everyone goes the extra step to make you comfortable and welcome

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Michael B, Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected], Thank you for being a valued guest and we appreciate the business.

"Santa Fe NM Best Western"

5
13/06/2016

I travel a lot and when traveling to Santa Fe NM, I do not consider any other hotel for the staff is very friendly and go out of their way to provide the best rates possible. The breakfast is freshly made and hot. It is nice when staff recognize you and call you by your name and go out of their way to meet your needs. I recommend this hotel to many of my national colleagues.

"Good Value and comfortable..."

4
12/06/2016

Stayed for 6 days and overall a good quality hotel. Hot Breakfast is pretty good. Nice staff. Comfortable bed. Will come back if given the chance to stay again. (tip: book with Costco.com it's less cheaper than their website or Hotel.com)... shout out to Sierra, Tim and Michael at the front desk and their housekeeping lady, Socorro.

"Great spot to end a trip"

5
12/06/2016

Very convenient location with free shuttle to the airport. Amazing beds! Nice rooms and amenities. Very friendly staff. Basic breakfast includes and wifi in room. This was a great place to rest before the next day's massive flight back to austalia. Good value for money too. Will definitely recommend it.

"Nice and Clean"

4
12/06/2016

Nice and clean. Staff are friendly and nice. Hotel is easy access to airport and has diners/restaurants nearby. Good hot breakfast and I believe afternoon snacks is also available to guests. Not bad and will stay again if I get to ABQ again.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Khyma R, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Recent remodel didn't help the rooms."

3
10/06/2016

I stayed here two days for business. The choice of hotels was not mine. Though I'm grateful that the hotel was able to accommodate 2 rooms on short notice (someone on the Albuquerque end forgot to make the reservations) I wish I didn't have to stay here. If we had someone in our party with mobility issues and there were no first floor rooms, we would have been in a pickle, there is no elevator. My room was just okay. The bed was comfortable but the room always felt moist despite the air conditioning running all the time. I don't know who did the measuring for the closet and the folding door, you can't hang clothes in it and have the door close properly, the closet isn't deep enough. The noise from the hallway was loud enough that I kept the hvac fan on all night. However, the complimentary breakfast is very nicely done. Coffee was okay.

"Excellent value."

4
09/06/2016

This place was very good. The place is quiet, clean and comfortable. I've enjoyed 2 nights of good sleep. In the back of the hotel is a pool and hot tub in a park like setting. The breakfast in the morning is a standard Best Western fare. The hotel is in good repair and located near restaurants and gas stations. All in all an excellent location and vale. The staff is top notch as well. I definitely will stay here again.

"Pluses and minuses"

3
09/06/2016

While the bed was comfortable and the room seemed clean, the flooring (carpeting and tile) seemed tired and worn and the couch and chair had a few faint stains. I dared not to go barefoot. I did use sanitary wipes on the granite sink countertops and found them to be slightly dusty/dirty. My expectation is that all surfaces are wiped down/sanitized during cleaning but this was not the case. For the price, it was satisfactory and we appreciated the upgrade to a suite. Next time, though, I will try a different BW location.

"Good Value...Good night's rest"

4
09/06/2016

Very pleasant stay from the location (near the airport and near the Interstate, to the comfortable, quiet night's sleep, to the excellent hot breakfast. We were driving from Colorado to Phoenix and Albuquerque was the mid-point. We were hot and tired the the BW took care of us...nice comfortable and cool room. Before we hit the the road in the AM, we needed breakfast. The BW Inn Suites offered hot scrambled eggs, bacon, and hash browns. I didn't have the biscuits and gravy as I was too full. The orange juice and coffee hit the spot. Waffles, toast, bagels, cereal were also offered. The news on TV and the daily newspaper were a welcome addition to breakfast.

"The Best Best Western Ever"

5
09/06/2016

My husband and I are retired and have spent 7 weeks since the first of the year, driving around America, enjoying the sights and parks. We try to always stay at Best Westerns, as they seem to be the cleanest and most friendly. This establishment was beautiful. The grounds were landscaped with petrified wood and lovely plants. There were several tables with umbrellas, so you could relax outside. The laundry area had 2 washers and dryers, a flat screen TV and 2 easy chairs. Our room was the Roosevelt Presidential Jacuzzi Suite. It was a lovely 2 room suite, with couch, chair and desk area in the living room, a separate sink outside the bathroom, microwave, fridge, a huge bedroom with Jacuzzi, another sink and closet. Both rooms had flat screen TVs and separate air conditioners. The breakfast had eggs, bacon, gravy, potatoes, along with juice, waffles and cold and hot cereal. It was hot and displayed well. All the employees were very helpful and friendly. Don't miss it if you are in Albuquerque!!

"Great Stay! Terrific Hospitality!"

5
08/06/2016

I checked into this room for an overnight stay and easy access to the Albuquerque Sunport. The room was very comfortable and the service was wonderful. While it was close to the airport and you could hear the planes taking off, the noise only occurs during the day so they don't wake you up in the middle of the night. My only complaints are that the doors to the front were not automatic, which was a bit of a pain as I had a few bags to carry with me. In addition, the bathroom door was in an awkward place with regard to the toilet. Also, there was no bacon at the breakfast counter in the morning. However, those are relatively small complaints as I have experienced larger problems at other hotels and they do not deserve losing a star. I wholeheartedly recommend staying at the Best Western near Albuquerque Airport for anyone traveling through the area.

"High competition in hotels near the airport"

4
08/06/2016

I picked this hotel because it offered a complementary hot breakfast that wasn't all carbs. The breakfast lived up to its billing. The hot tub and pool were in a nice setting with landscaping. Only the hot tub was a little cool. The room was fine, but perhaps could use some interior decorating touches. In general, I don't think the extra cost for this hotel was worth it compared to the competition around the ABQ airport. Otherwise it was great.

"Great Stay!"

5
08/06/2016

I had a great stay at the Best Western Airport Inn Suites in Albuquerque, NM. Comfy beds, accommodating staff, and very nice rooms. Great place to stay! FYI the free airport shuttle begins at 4:30 AM so if you have one of those rare earlier flights you will need to make another plan to get to the airport. The clerk at the desk ordered me a cab ahead of time. The cab was very late as there seems to be a shortage of cabbies in the area but the hotel staff did all they could.

"Jacuzzi suite was awesome"

5
05/06/2016

Stayed here for our anniversary. We are local, but wanted to get out of the house. Plenty of room, two separate areas, so kids can stay in their own room. Bed was soft, but comfortable. Jacuzzi was spacious and relaxing.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Gwagon24, Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! Hope you will stay with us again when your travels bring you to Albuquerque. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected]

"Treated like a VIP"

5
05/06/2016

My stay at the Best Western Airport Albuquerque InnSuites was one the greatest experiences I have at a hotel, I was treated like a VIP and the afternoon greeting snacks was something I have never seen before at a hotel, The people we were great and so helpful during my stay.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Ronald S, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Basic, nice BW experience."

4
05/06/2016

Everything works. Quiet, clean, friendly. Breakfast was great. Curious how loud footsteps sounded from the floor above but wasn't a problem. If you have a noisy neighbor above it could be though. This is an airport hotel but you don't need to worry about access or jet noise. This property is frequently priced well below the other Albuquerque BW's. When it is $30 cheaper (or more) it is easily the best value.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Tony P, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected] Thank you for being a loyal Best Western customer

"Great place to stay"

5
04/06/2016

Clean rooms friendly staff good breakfast that will save $8-$10 a day per person if you use it rather than going out to eat. Relaxing pool and hot tub. The location is excellent close to rental car agencies and airport. This hotel is also only 1 1/2 miles from Interstate 25 this makes everything easy to get around.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Patricia H, Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected] Thank you for being a valued guest and we appreciate the business.

"Best Western Albuquerque, New Mexico"

5
04/06/2016

The Best Western at the Albuquerque was convenient and professionally operated. The staff was helpful and professional. Additionally, the facility is near local sites. Noteworthy is the fac t that while the facility is near the airport, there was minimal noise and we had a very restful night. I would definitely recommend this property for a stay.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear C1576EAmarkw, Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! Hope you will stay with us again when your travels bring you to Albuquerque. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected]

"Great Hotel at a great price"

5
03/06/2016

After a long day of driving, we stopped at this hotel after seeing some great rates on an internet site. The staff were incredibly helpful and made our stay very comfortable. The breakfast was one of the best hotel breakfasts EVER!

"pleasant experience"

5
02/06/2016

Spent one night here for family visit. Close to airport and all other attractions. Very clean and good rates for stay here. good breakfast and clean facility and most of all friendly and knowledgeable staff.

"Great ABQ Airport Hotel"

5
01/06/2016

Excellent location, clean spacious room, comfy bed, friendly staff, free tasty breakfast & well kept pool & hot tub. Great value within walking distance to ABQ airport surrounded by decent restaurants.

"Best Western has stepped up thier game!!!"

5
31/05/2016

First off just let me thank Anita, Victoria and especially Ana for the amazing details they put into our stay. Anita and Victoria THANK YOU for the upgrade to make this proposal weekend extremely special. I had originally booked the King suite and let them know it was the last night of our proposal weekend and much to my surprise they upgraded us to a Presidential Jacuzzi Suite. Totally unexpected and very much appreciated. It was the second time my NEW finace cried tears of joy this weekend!!! Walked into the suite and there was a jacuzzi and that little extra with the rose petals on the bed. You should be extremely proud of your staff and this property. Ana at check was amazing. She took me to the room while my upsuspecting fiance waited in the lobby. Ana you guys NAILED IT. We will for sure be back to this property in the future. Your evening manager snacks and drinks were perfect. The breakfast was one of the best Ive seen in a while for a free breakfast. Everyone from the front desk, the cleaning ladies, to the grounds keeper should be praised. Grounds were immaculate! Again THANK YOU to all at Best Western for hiring and maintaining such great standards for this property. Best Western in the last few years has really raised thier bar for a quality product!!

"excellent stay"

5
31/05/2016

I have stayed many times at thus BW. Fantastic people and service. Shuttle service is punctual and very friendly drivers knowledgeable about the area and can take you anywhere in 5 mile radius. Social hour daily with nachos, sodas, water, pretzels. Large size rooms and great beds. Always love our stay. Highly recommend this place!!

"Stay at airport hotel"

5
31/05/2016

Excellent service for a one night stay at airport hotel. Staff all friendly and professional. Breakfast included and so was shuttle to the airport on the morning of our flight. We were also picked up when we dropped off our rental car after checking in. No hesitation in recommending this hotel.

"Nice hotel"

5
29/05/2016

This was a beautiful property, everything about the room was perfect. There was a little construction going on and the breakfast bar closed earlier than I thought, but neither was their fault. The surrounding neighborhood was not exactly attractive, but the city has a lot of nice features.

"Airport pickup not good"

3
28/05/2016

After flying all day and finally getting into Abq airport we got our bags and called for a pickup. We had stayed here before we left on our vacation and had left our car there. We were going to stay another night before heading for home. My wife was told that we would have to wait at least 1/2 hour before we could be picked up since the driver was busy. This hotel is so close to the airport that if you laid a sidewalk from the hotel to the airport you could probably walk it in less than an half hour. True to the clerks word we didn't get picked up until that time went by. The driver was apologetic and said he had to help an elderly lady with her bags. I don't see how that could possibly take that long to do. My wife was sick and we were both very tired and it really aggravates you when everyone else on your flight has been picked up and you're still waiting. No excuse for this !!!

"Reasonable and very close to sunport airport"

3
26/05/2016

The hotel is next to Village inn. It is very close to the Airport. It took only 7 minutes to return our rental car from the hotel. The breakfast was better than expected because they serve hot foods. The room wall is kind of thin. So you can hear people talking in the next room.

"good stay"

4
24/05/2016

courteous staff--big, clean room--good bed--thick, thirsty towels--free afternoon snacks--free breakfast on par or better than other chain hotels--fridge, microwave, coffee maker, hair dryer, free wifi--my stay was very quiet, as hotel sits well back off the street--rooms a little dated--not enough electrical outlets--my door required quite a bit of pressure to close, which made it close loudly--no problem for me, but had I been coming and going very late, or very early, it would have certainly bothered guests in nearby rooms--in all, nothing really to complain about--will definitely stay there when I have business in that part of town--good value--good location

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear OldFart59, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations.

"Really close to airport"

4
22/05/2016

Stayed here one night because it was a little less expensive than some other airport hotels. Very clean, 2 floors without elevator and parking is a little tight. The free breakfast was average. Very friendly and helpful staff! 15 minute drive to Old Town.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Charley5555, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Friendly stay"

3
18/05/2016

Nice staff. Easy access to food. Could use some room updates. We were there for our daughters graduation from the University of New Mexico. This location is very close to the campus. Also close to Nob Hill which has many great restaurants and of course the airport.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Lori O, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"West coast power stay"

5
11/05/2016

Hi.my name is Robert. With west coast power. My team and I stayed at the best western airport for 21 days.we took up 4 rooms. Victoria and her intire staff were excellent. Ana,Tim,Michael,cierra,Tracy,and Greg the front desk staff were so helpful and friendly.Also the maids did an excellent job. The breakfast and evening snacks were awesome. I would recommend this hotel to everyone.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Robert F, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"First visit"

5
11/05/2016

Nice hotel. Very convenient to Interstate highway. Clean and comfortable with caring attentive staff. This is the first experience with this hotel. We travel across country frequently and are picky about where we stay. We will stay here again!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Dave D, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Excellent Value in Albuquerque"

4
11/05/2016

The BW is a well maintained, clean and conveniently located motel. A key attribute is relatively low cost which creates an excellent value. The motel is located just minutes from I-25 and I-40 making travel to local and out of town locations relatively easy.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Richard L, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected] thank you for being a loyal Best Western customer

"Another wonderful stay"

5
09/05/2016

I am a frequent customer at this particular Best Western Airport InnSuites. I stay at this hotel about 15-20 nights per year. I am a rewards customer and have had numerous free upgrades to the presidential suites which are wonderful. I just was there this past weekend and will be back this weekend.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Platelunchlover, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"When in ABQ we stay here"

5
08/05/2016

The location is perfect for our visits and to drop kids off at the airport. The rooms have been great and convenient for our dog, with much walking room just across the street. The pool and spa add to our fun, as does the relatively yummy breakfast. The staff have always been professional and fun to interact with.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear James S, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"We love this hotel!"

5
08/05/2016

We have stayed at the Best Western Inn Suites in Albuquerque for the past 8 years and always look forward to our visits to Albuquerque and staying at this hotel. The staff is extremely friendly and helpful and the facilities and rooms are among the best we've experienced. We highly recommend this hotel.

"Great hotel for ABQ Sunport early departure"

5
03/05/2016

We have stayed here before because this hotel is just minutes from the ABQ Sunport, and thus very convenient for early departures. It's clean and comfortable, and serves our needs. I can't speak as to the breakfast, as each time we've stayed, we depart before 6 a.m., and I don't think they serve breakfast until 6.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Pellyski, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Great Meeting/Lodging EXCELLENT REMODEL"

5
02/05/2016

Anita & Victoria continue to do a great job at this hotel. They are always willing to go the extra mile to work with us a non-profit. The hotel is older but the remodel is a big improvement- the hotel looks great! The rates are low and lots of extras for the price. We rented the meeting space and were allowed to have our own food catered. Our guests thought the hotel was very comfortable. The pool was sparkling and the patio area looked so nice, wish I could have spent some time back there! We continue to use this hotel as often as possible in the Albuquerque area. Our guests are always happy, I highly recommend, great value. Excellent service from Timothy and Gracie

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear HeyitsJinelle , I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"A quick visit to the Best Western by the Albuquerque airport"

5
29/04/2016

I checked in close to 1 am and the clerk was there to greet me promptly. I went to my room to get some sleep and found that my room had been upgraded to a suite, which was very nice. More than I needed, but very nice. The hotel looked nice. Later that morning I went down to breakfast which was good, hot, and fast. I checked out and was back on the highway by 7, remembering that I will have to come back to this hotel soon.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Barry F, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. thank you for being a loyal Best Western customer

"Hotel Airports"

5
29/04/2016

This hotel is convenient and close to the airport - less than three minutes away! Staff was very helpful and nice. The server was down and the hotel was full but staff remained positive and helpful! Highly recommend and will use on future trips.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sheila D, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"ALWAYS consistently excellent"

5
28/04/2016

We stay here several times over the course of a year. The staff is always on top of things, not to mention pleasant and courteous. The room is always in excellent condition. We just can't say enough good things about the Best Western InnSuites near the Albuquerque Airport. Kudos to the staff!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sam F, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Great value and near the airport"

4
28/04/2016

I needed a stay in Albuquerque for a night and found this hotel through GetaRoom.com at a decent rate. The facilities are older but clean and up to date, and certainly not a luxury hotel. For the money, this hotel was a very good value. Highlights were free WI-FI, free breakfast and a good amount of entertainment options available on the TV. The room was clean and comfortable. The staff were helpful. Very close to the airport, but no real airport noise to speak of.

"Welcome, Comfortable Late Night Stay"

5
27/04/2016

We got into Albuquerque Sunport at midnight and found a very welcoming and comfortable jaccuzi suite awaiting us. Nice and specious rooms, two sinks, a shower, soft bed, quiet and a heavenly soak in the morning followed by hearty breakfast got us adjusted to the return from Portugal and two weeks at a lower elevation. And the price was right.

"Ideal airport location, friendly staff"

5
24/04/2016

This hotel is near the airport, making it very easy for car return or to use shuttle service to get to flight. Staff very friendly, excellent breakfast choices, and evening snacks. Also close to area restaurants.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Duluth_MNMary. Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Solid economy hotel, great rate, clean, good staff, 'okay' breakfast"

3
23/04/2016

This was a stopover night on a driving trip. The hotel was nice and clean. The staff were very friendly and helpful. The room was good sized. I would give the hotel a better reading but the breakfast was a bit marginal. There was an acceptable selection but they were out of several of the hot items (eggs, bacon, hash browns) and it took a while to refill. The best western the night before was much better. We were on our way to Santa Fe and it is sufficiently close, if I had it to do over we would have just driven the extra hour...

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Tim M, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Great place!!"

5
21/04/2016

I stayed here for one day and it was very nice!!! The room was very big and clean. they actually have really nice mattresses. I slept like a baby after such a long day. The staff was very friendly and they welcomed me with a big smile!!! I come to Albuquerque often and I'm planning to always stay at this hotel.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Ramsesapodaca, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Stop Over in ABQ"

2
18/04/2016

Fine hotel for a night, but I have had much better ones in similar situations. Rooms are big and comfortable. Bed is not particularly good, although large. Good internet speed and cable service. Loud noises during the night coming from neighboring properties. Front desk and general appearance of the hotel is dated and in urgent need of a remodel. Parking is a mess. Disappointing overall.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Rafael L, Thank you for taking the time to write a review about our hotel. We appreciate our guests taking the time to share their thoughts with us. If there are any concerns or question feel free to contact me at 505-242-7022 or email at [email protected] Again thank you for taking the time to write a review.

"Great location"

5
16/04/2016

I typically stay at this hotel when flying out of ABQ. I normally have great experience. This time, I did not have bathroom towels and did not notice until I needed one in the morning prior to leaving for the airport. Staff are always friendly and try to accommodate guests. The manager guest nachos, drinks, and pretzels are a nice touch early evening.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Allerick W, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN We do apologize about the Towels we hope to serve you again in the future, Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected] Thank you for being a loyal Best Western customer

"Nice place"

5
12/04/2016

Really good service from cheerful staff. Shuttle service was fast. They even took me to the train station in town. Except for an unfortunate overuse of air freshener, the room was very comfortable and spacious enough. Breakfast (free) was excellent.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Judy M, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Great people, but don't stay here."

2
07/04/2016

The bed was comfortable, and breakfast was good. The microwave and mini-fridge and the individual names of each room are nice touches. The room was very large. The room smelled like old smoke and the carpet looked as if it hadn't been cleaned in about a decade. I was literally afraid to let my bare feet touch it. The walls are paper thin and the floors creak. Every step the people above me took, I heard. 3, 4, 5, am I could hear doors slamming and people walking around. I didn't get any sleep before my job interview. The iron is stored in an odd place, and it did not work correctly. The remote needed new batteries.

"Excellent Customer Service"

4
05/04/2016

The free breakfast was amazing--so many choices!!! The food was nice and hot and fresh. We were pleasantly surprised to have such a nice breakfast included with our stay. Also, I wanted to give my compliments to your HARD WORKER Cierra. When we checked in last night, she was the only one at the front desk. She was taking phone reservations, helping people check in, answering calls from guests who were calling from their rooms regarding housekeeping and customer service issues--ALL AT THE SAME TIME! She had a constant stream of people checking in, phone calls, and guests needing her for at least 45 minutes during the time of our arrival. She was extremely professional the entire time, and honestly was exactly the type of employee any company would be thrilled to have! You should be very proud of her--she represented your company and brand very, very well.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Iz852, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Positive effect of Renovation"

5
04/04/2016

This reasonably priced, airport-convenient site is benefiting from the current renovations. The always-available plentiful breakfast is now housed in a much larger space. The lobby will be completed within weeks with new furniture. The staff in all depts. is friendly and eager to make one's visit a good one. Each visit is a comfortable and quiet stay. Even when filled to capacity, I have not experienced unnecessary noise/confusion. Enough said to continue visiting over 20 plus years.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Wrh37, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Needs Updates"

1
04/04/2016

Got a suite and found it was off away from the main building which isn't always bad but it appeared to be in an old outdated part of the building and we paid more for the suite?? Rooms were noisy, smelled bad, and were sorely outdated. Check in was not easy and check out was even harder because we used an online check in and they couldn't help us check out early. (didn't want to stay there another night). The parking lot is shared with a Village Inn restaurant and parking is horrible at best. if you have a nice car don't bring it unless you plan on a ding in the door from such close parking.

"no sleep"

3
01/04/2016

Mixed reviews on staff. Some were friendly and helpful, others acted like they did not want to be there; or did not want the patrons there. The public computer was not working so the day clerk helped me print out the boarding passes I needed. The other day clerk was always friendly and making sure that my questions were answered to the best of his ability. House keeping kindly took care of an issue I reported. The night clerk was not accommodating at all and in fact acted like I was bothering him when I asked about the early-riser food bag that was supposed to be offered. I was rudely told that I should have ordered it the night before. Beyond the staff issues, the room was very noisy. I could hear the occupants in the room above me all night long. So I left for my long trip home, with no food and lack of sleep. I wasn't impressed.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sharon R, Thank you, for your recent TripAdvisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"ok for the money"

3
29/03/2016

being remodeled. will be better when finished had issues with tv, getting enough towels, poor breakfast atmosphere. cold food but good coffee. ice machine too far away lobby a mess. good hot tub in room that filled rapidly

"Family trip"

5
27/03/2016

We loved the shuttle service! It was very helpful since we did not rent a car. The staff was friendly, professional & helpful. The rooms were clean, the breakfast was very good & the hot tub was excellent- temperature & jets! We will be back next time we're in town!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Debwise12, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Mother and daughter trip"

5
26/03/2016

Go to hotel when we are in ABQ. close to airport, quite,clean,has a evening reception and breakfast. They have a business area to print boarding passes if need. The staff in nice and helpful. They are redecorating and update. It looks really nice. I don't think we will ever waiver from here.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Lisa Y, I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected], Thank you for being a loyal BEST WESTERN Guest

"Our Local Residence"

5
25/03/2016

WOW! Everything we experienced at this hotel was enjoyable. The staff were courteous and helpful whenever we had questions. There is ample space adjacent to the hotel to give our dog her daily walks in a safe and clean environment. The amenities, breakfast, afternoon snack and pool were all top notch. The room was clean with all the utilities that we use to make our stay as much like home as possible. Finally, the location suits us well even tough we have nothing do with the nearby airport. We will continue to stay here when in ABQ.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear James S, Thank you so much for your recent TripAdvisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Bathroom imrovements"

4
25/03/2016

I am a senior 80+ years old. It is helpful to me if there are grab bars in the bathroom, (1) beside the toilet and (2) in the tub. The tub bars should consist of one vertical bar near the taps to aid stepping in and out of the tub, and a vertical bar to aid sitting down and getting up while in the tub.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Joann M, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Next time you stay with us please request a Handicap room our Handicap Rooms come with the grab bars by the toilet and in the tub we also have shower chairs if needed upon request, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"ABQ stay"

5
22/03/2016

We love this hotel every time we stay in Albuquerque, New Mexico. So near the airport yet quiet, it's easy to get to and we can safely leave our car while out of town and use the shuttle to get to our flights.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear SandrasJJM, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"New Mexico family trip"

5
21/03/2016

I was very impressed by the staff and how helpful each and everyone one of them were. This Best Western was convenient for my family and I because we were close to shopping centers and the zoo. The prices were reasonable and I had no issues with the cleanliness of the room.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Isabel S, I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"WOW"

5
20/03/2016

This hotel has been a great stay for us on the way to Arizona and back home a month latter. Rooms are nice and big, beds are comfortable, breakfast is a great selection, location is safe. We really enjoy staying here every year. There is a Fuddruckers within walking distance for supper,so one does not have to drive to go for supper after a long, hard day of driving. Will stay here next time in town and highly recommend to anyone to check out.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear HOGG00007, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Shuttle service allows you to return rental car the night before an early flight - saves $"

4
20/03/2016

After staying here several times, we finally realized we could return our rental car the night before our morning flight home, then take the hotel shuttle to the airport. The rental return is only a mile or two away from the hotel, so we dropped the car off, called the hotel for a shuttle pickup, then reserved a shuttle in the morning. Because we returned the car early, they reduced our bill a bit. Next time we'll end our reservation that night. Why pay for a car rental when all you're doing is sleeping a mile away? Also, the hotel offers a "Grab and Go" bagged breakfast for those whose flights are super early. It isn't much - apple or orange, granola bar and yogurt - but it's enough to sustain you until you get through security. A thoughtful touch for its specialized pool of customers.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear KathleenSparta_nj, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a loyal Best Western customer

"Single women avoid "

2
19/03/2016

There is a main building and they put me in separate building in back. Park in back and walk about half block by time you get to your room. Forgot cooler in vehicle but too dark -places to hide near pool and building-didn't want to get it so let a little food spoil but I was safe. Only place to eat village inn, bowl of ugly greens and yummy cheeseburger $8.69 ouch. Bath remodel very nice. Breakfast and serving lady also better than average. There was noise from people in hall, tvs, doors but not from outside.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Linda I, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN, Also If at any time during your stay there is a problem or concern with the room please feel to contact the front desk there's someone 24/7 to assist If there are any concerns or question. If I can be of any assistance please contact me Anita Escarcega at 505-242 or email [email protected], we hope to serve you again in the future, thank you for being a loyal Best Western customer

"Very Good for Short Stay"

4
19/03/2016

Pleasant, quick, and competent staff. Goof location, just far enough off I-25 and parking is convenient. Rooms are small but well appointed. Bed is comfortable enough for short stay. Reasonably quiet. They have a free breakfast, but also a full, good restaurant next door, very easy short walk through the parking lot. Free wi-fi. All in all a good value. Met our needs.

"Hope this was a fluke!"

2
17/03/2016

Hotel under remodeling which I was not told at booking. Both the soda machine & juice machine in breakfast room out of order. No hot water in the shower or the sink on the morning of the 14th. After waiting several minutes for the water to warm up I had to take a cold sponge bath in the sink & dunk my hair under a cold shower at 3:50 am. I told the desk clerk when I went to find coffee. I Was freezing cold. At that point I was so behind I nearly missed my 4:30 am airport shuttle. The included full breakfast was not available to me as my flight was earlier than the 6:30 am serving time. I was promise a breakfast bag consisting of fruit, granola bar and water. I never got it! I'm a diabetic so you can imagine my concerns at that point. Fortunately I take try to take the necessary precautions, just in case. The bed was comfortable and the staff was reasonably nice but the only thing that could possibly make this any better is a complete and complimentary do over or a full refund. I truly wish this hadn't happened but thank you for asking. Rose

"Do not be deceived"

1
16/03/2016

This is an old and dirty hotel. This hotel does not take pride in the appearance of their rooms (at least the room I was in). Stains on the floor, towels, bed-sheets, and curtains (also had holes in the curtain-did not feel I had privacy). For the price I paid, there are better hotel chains that take pride in their appearance.

InnSuitesDOS, General Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us. Why didn't you ask for another room or call the front desk so that we could rectify the situation... Instead you would rather bash us on trip advisor and other social media sites to make yourself feel better... Thank you for your room night, guest's such as yourself should stay else where... No one is being deceiving on all the great reviews we have, your taking your bad experience and smearing my hotel.. enough is enough

"Nice and convenient"

4
15/03/2016

The hotel was a block from where I needed to be and close to the airport. Access to the freeway was fairly easy and there were plenty of places in the immediate area to eat. They're undergoing renovations so things were a bit awkward, and they do not have an elevator so if you have trouble with the stairs, let them know at check-in. Otherwise, a nice place to stay.

"not clean"

2
14/03/2016

Pet room was disgusting. Though this is a pet-friendly hotel, I felt as if I were being punished for having a pet. The room was filthy. Dog urine on drapes; drapes were shredded. Bed and exterior linen was dirty and one of the bed shams had a cigarette hole in it. Very disappointing; I had stayed in this hotel previously and the experience was much better. The hotel staff are friendly and helpful, but the room was gross and I won't be back to stay in the near future.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Kathy W, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Hotel Experience"

2
14/03/2016

It was not a pleasant experience for our weekend family. weekend get away. I Should have been informed of hotel being remodel. We couldn't enjoy our meal that was offered due to the messy remodeling process with the dust in the air and the coldness of the area. The hotel room plumbing was not the best either. We had to be moved to another room but still the plumbing was still an issue. We can't stay at this hotel again.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Martin D, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our New Breakfast room is not near the lobby so there is no dust going in there we are sorry our remodeling was such an Inconvenience for you WHILE WE ARE MAKING A BETTER GUEST EXPERIENCE. I hope that you will consider staying with us again so you can see all our new updates. Please contact me Anita Escarcega 505-242-7022 or email [email protected] with any question or concern

"Other than some carelessness, nice place to stay in for a few days"

4
12/03/2016

We wanted a cheap place to stay in while we visited New Mexico from Colorado. So, we booked a couple nights at this place. While checking in the guy at the front (I want to say Michael) upgraded us to a presidential suite for free without us asking. This was nice, as it gave our son a chance to enjoy his Mickey Mouse Clubhouse in the front room, while we watched our shows on the bedroom tv. Place was spacious and clean wherever the eye could see. Docked one star for two of the lamps not working. We called Michael about this a few hours after we checked in and it was never fixed during our three day stay. Docked another star for when our kitten ran out from under the bed with a strange petal looking cloth in her mouth. Sure enough I peek under the bed and it is littered with crumpled up paper towels and around 10 things which appeared to be fake petals to me. Added a star for the free room upgrade and for being one of the only hotels in New Mexico that would let non-canine pets stay and not charge an arm and a leg for that!

InnSuitesDOS, Public Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Rachelsmsrc, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We will have housekeeping and Maintenance check on all of these issues. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Motel is being totally renovated."

4
10/03/2016

I was given a renovated room and it was excellent. Because the front lobby is also under renovation, breakfast might suffer. I left before the breakfast started and was told the the coffee machine wasn't operating. The motel is set back behind the Village Inn, so road noise is minimized. Check-in and check out were quick.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Ken A, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! We are under Renovations now that we have a brand new Breakfast area we are getting some work done in our lobby breakfast will not suffer over this. I hope that you will consider staying with us again so that you can see all our great updates. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Stop along the Way"

4
06/03/2016

A good hotel selection for an overnight place to sleep after flying in from Hawaii. I was on my way to meet my husband at his El Paso, TX business site. Feeling exhausted, it was very good to find out there were several restaurants within easy and safe walking distance.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Calli L, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected] thank you for being a loyal Best Western customer

"A Friendly, Comfortable Airport Hotel"

5
05/03/2016

I travel frequently. Whenever I fly I make a point of staying at the Best Western Inn and Suites at the Albuquerque Sunport before an early-morning departure or a late arrival because the hotel is always friendly, comfortable, and has an efficient shuttle. Additionally, I can leave my car at the hotel when I am on my trip. On one occasion my return was twice delayed and the hotel always gracious in permitting me to leave my car the extra time. This is my hotel of choice when flying in and out of Albuquerque. If I am arriving or departing with family members, I book us all there.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Ana S Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"GREAT VALUE"

4
25/02/2016

Although the hotel is being updated, the inconvenience was minimal. Room was great. Breakfast area could be bigger with a couple more tables. Great "Bang for Buck" choice. Conveniently located near Fwy.I would stay here again.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Consumermike, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future,Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any reservations. Thank you for being a loyal Best Western customer

"? I said I would be back and this is the place to stay in Albuquerque."

5
24/02/2016

? The property is located only 10 minutes away from the Albuquerque airport. There is a complementary shuttle that runs every half hour. Their free breakfast every morning is very very good. Above all, the staff was very very friendly… Again! I already have made my reservation to stay here when I come back on Friday!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sid97x We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Strong smell of paint in building and room"

1
23/02/2016

Not satisfied with this room at all. When checking in, there was a note about the breakfast area being remodeled but no mention of other improvements happening from the front desk person. I entered the building and it immediately had a strong smell of paint but didn't expect it to extend to my room. Got to the room, turned on the air for 10 minutes but that didn't do much. Called front desk to see if we could switch buildings, but no other rooms were available. I'm very disappointed that 1. They failed to mention this when I checked in 2. That there isn't proper ventilation and 3. They even allow people to sleep in rooms with the strong odor of paint. Just doesn't seem safe overall. I had an early morning flight so I couldn't fathom trying to find another hotel. If I have any health problems after this, I'm definitely making this an issue for the hotel!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Memarie K, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are going through some remodeling for a better guest experience and Your satisfaction is important to use, I hope that you will consider staying with us again so that you can see all the great changes we are making and have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Best Western Albuquerque: An Overlooked Success"

5
22/02/2016

The place is great. Don't need no Hilton to satiate overnight stay(s). Service and breakfast are good. Reserving a room takes no time. Personnel are friendly. Come stay here. Feels like home away from home.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Jesse H, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Stayed a few times!"

5
19/02/2016

A very clean and friendly place. Staff are all great. The rooms are large with comfortable beds. Showers all seem to be hot and good pressure. Wi-Fi works great. The breakfast is awesome - a very big selection with hot choices but often very busy. There is a restaurant right outside. the airport is right there. lots of parking - for sure I stay again!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Reginalds, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"A balanced review of the quietness, food, cleanliness, and convenience."

3
18/02/2016

Check in: They could not find the reservation despite the fact that we had the paper with the reservation number on it. We are still waiting to see if we are double charged. But he did get us the type of room we asked for at the right rate. Lesson learned : Always confirm your reservation by calling the hotel before you. Convenience: They did not have an elevator to the second floor or anyone to help take our luggage up stairs. Maybe the desk clerk would have helped but he was slammed with customers when we arrived. There are not many stairs to the second floor it is only a problem probably if your elderly or have a lot of luggage. For us, I thought my husband was going to have a heart attack! Cleanliness: Not a very good first impression. There were a pair of someones socks rolled up on the shelf on the garment rack and a stained (mascara?) towel in our bathroom. My husband thought he smelled smoke in the nonsmokers room. If we were not so exhausted we might have complained. But other then that the room looked nice and was kept very clean the rest of our stay. Quietness: We had the Eisenhower suite. Since the outdoor pool is near it, it was noisy till the pool closed for the night. Why anyone was swimming when it was in the 50's I dont know. Also they are remodeling the room below us so there was hammering going on during the day. I would not reserve that room if I needed a quiet room during the day. Since we were gone during the day we missed most of the noise. The rest of the time the hotel was quiet. Comfort: The bed, a King, was very comfortable and the rooms a good size. We always try to get a suite so if one cant sleep they can go in the other room and turn on a light without disturbing the sleeper. Food: The breakfast was an average free buffet. They did a good job keeping the food filled and were helpful and polite. It was very crowded every morning. I hope the room they are adding is a larger breakfast area. There are also pretzels and nachos available later in the day along with free soda. There is a restaurant right in front of the hotel and many within walking or driving distance. It is nice they give the mileage to different restaurants and fast food places. There is no food for sale at the hotel or room service. Phone numbers for pizza delivery are available. If you skip the free breakfast there is a Waffle House down the rode which we ate at once. The foods good and the staff very friendly. Something about starting the day around friendly people always helps the day go well. Shuttle: We used the free shuttle to pick us up from the airport and take us to the hotel. The driver arrived promptly. We found the van hard to get in and out. We are on the taller side and found we were practically having to crawl in and out. The driver was very friendly though and helpful.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Bellxtx, Thank you for taking the time to write a review about our hotel. We appreciate our guests taking the time to share their thoughts and ideas with us. If there are any concerns or question feel free to contact me Anita Escarcega at 505-242-7022 or email at [email protected] Again thank you for taking the time to write a review.

"YES!"

5
17/02/2016

Love the hot, fresh, breakfast and the snacks in the afternoon too! Beds are comfy with 4 pillows. Computer and printer are sooo convenient. Also they're next to a Waffle House which is great. Rooms are so clean. Love the fridge and microwave!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Justin R, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Stayed here before and love this place-"

5
17/02/2016

Great place to stay- First time I have stayed in a room with a balcony and so nice to sit outside on a warm day and get the fresh air- each balcony has a comfortable chair to take in the breeze. The rooms are great and very well kept- there is also a nice complimentary breakfast complete with waffles, juices and cereals.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear, jdaniels1977 Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

""Great stay while away from home!""

5
16/02/2016

I stayed at this hotel while my daughter was I Presbyterians NICU. The front desk staff was wonderful (Serria& Michael) there were also so helpful and greeted me with a smile every time. I often had to use the shuttle to get to my daughter at the hospital and Willie, Zinna, & Eric were always so kind and were really wonderful people to met and made each ride to and from the hospital/hotel a friendly enjoyable ride. The shuttle was a bleesing to have without the drivers I would't be able to see my daughter. I recommended this hotel if you need a home away from home to stay. The have great rooms and the staff is all wonderful and friendly.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sara S, I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great stay in a great area!"

5
12/02/2016

I stayed here while playing a show in town in the Nob Hill area with my band. The hotel is conveniently located to the Nob Hill area, filled with restaurants, bars and great shops. The staff was extremely kind and attentive every time I walked through the lobby. I must have heard "have a great day/evening" 10 times in the one night I spent there. The room was clean, quiet and comfortable. As a musician who travels the country most of the year it is very important to have a room with a great bed so sleep and rest are optimal. This bed did not disappoint. I slept like a rock. The breakfast had many good options from fruit and yogurt to hash browns and sausage. Overall my stay was a great experience. Next time I'm coming through this way, I'd stay here again in a heart beat.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Bianca C I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great Stay"

5
12/02/2016

I have been staying in this hotel since 1991, and still love it. I would recommend this hotel to anyone looking for a great room and breakfast. A good value with the full breakfast. The location is close to the airport, and easy access to the interstate.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Charles P We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Great Value"

5
11/02/2016

I was pleasantly surprised by my stay at this hotel. The room was relatively inexpensive and I was not sure what I would find. The rooms are well decorated, clean and quiet. The staff could not be more pleasant and the grounds were well maintained. Great value for the price!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Liza C, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Room"

4
09/02/2016

Rooms were very clean, comfortable and my room was off the main road so it was very quiet. The size of the rooms were very large and so was the bathroom. I didn't eat the breakfast there, but it looked very good. I enjoyed the area where my room was. Like it to be off the main path of other guests since I have little ones

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Richard S Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"We have 11 month old TWINS!!!! Great Value for the cost!!!"

5
08/02/2016

There were refreshments in the foyer during check in and breakfast was excellent. The king size suite was better than anticipated as it had 2 bathrooms. It appears they just took 2 regular rooms and adjoined them with French doors. The result was tremendous as there was plenty of room for 2 pack-n-plays. Normally when we travel, that is our issue, however that was not a problem here. The mini-fridge did not work so they replaced it within 30 minutes of reporting the issue. One thing is that the king size suites are upstairs and there is not an elevator. Will (desk clerk) helped get our bags upstairs so it was not an issue, but definitely good to know. Could not have been closer to the airport. Distance was under 5 minutes. Village Inn is located in the parking lot. Parking lot lighting was out so it was very dark to unpack the car.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Penny B, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Decent, Cheap, Close to Airport"

4
06/02/2016

Request a room in the main building. Our first stay was in the building behind the main building and it was very dated and worn. Our second stay was in the main building and it was more up to date, clean, comfortable, and not worn. This hotel is perfect if you are looking for 1-2 nights close to the airport. For an airport hotel, it would be nice if the breakfast started earlier. We were leaving early each morning and there was only coffee out. For the price though, I have no complaints. It appeared clean, it was comfortable, and the AAA price was a great deal. Because the prices are so good, I'll give it 4 stars.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear CnC_Ski Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Great hotel at a great price."

4
06/02/2016

We book this on the BW site no other site could match their price before AAA discount. And with the AAA discount it's an even better deal. We booked a single King and were given the Ford Presidential Suite at under $70. The suite consisted of a sitting room with a computer desk, wall mounted HD TV, with a comfy couch, and a bedroom with another HD TV and a very comfortable bed. There were two washrooms each with a vanity. The room included a fridge and microwave. The morning breakfast was good eggs hash browns bacon biscuit and gravy and two waffle makers. Yogurts cereals breads and fruits were also available.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Richard S Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Nice place to stay before or after flying into Albuquerque"

5
04/02/2016

After or before flying it is a nice restful hotel to come to and be prepared for the rest of the journey. I review different hotels in the area I am going to and check for price also. Other hotels have been disappointing, but was very pleased with this one even though it cost a tad more. Also, as in other hotels I do not understand why a pet fee is charged.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Virginiam614 We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Great Staff"

5
01/02/2016

We needed to check in eary (1PM) and called ahead and talked to Anita and she had our suite ready when we arrived. The next moring I was returning from medical tests early and needed my suite cleaned earlier than normal. Anna took care of this. We stay here several times a year, and while the suites are a great bargain the best of all is the staff

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Carol E Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Stay in Abq"

5
30/01/2016

This Best Western Airport in Albuquerque is a great value for any type of trip. Close to airport and local restaurants. The staff is helpful and the property is clean and user friendly. The breakfast is very well presented and tasty.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Don P Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Lots to like!"

4
28/01/2016

This hotel is just 2min from the airport. The shuttle comes frequently and the drivers are quite helpful. The check-in staff were friendly and efficient. The hallways and rooms looked a bit dated, but we had a huge room that looked out on the courtyard and we were very satisfied. The very best thing about this hotel was the freshly cleaned and packaged remote control for the TV. Someone read those "10 Dirtiest Things in Hotel Rooms" articles. This is the first hotel I've been in that has done something about it. Also, the iron was clean---icky, sticky irons are a pet peeve of mine, especially when you get up early and start to press your clothes without looking. Also, the breakfast in the lobby, free, was on offer till much later than many other hotels.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Dsm_99 Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Be aware of a CAR THEFT"

1
27/01/2016

Terrible terrible terrible! You can be a victim!!! Don't stay here!!! And my review was also gone too!! Our car was stolen on new years day. While We were eating breakfast, someone stolen our car that has valuable things like our SS card, some credit cards, passports, laptops, my bike, custom surfboard even my collections for more than 10 years. This is not a joke. We parked the car next to dump area which has NO Camera. And got a police report 1week later. Don't stay here. You can be a victim. Police called us later and found the car that already chopped, they found a gun holder that we don't have. Now I am worry about identity theft. :(

"good hotel 4 albq airport"

4
25/01/2016

good hotel for access to albuquerque airport got breakfast, jacuzzi, evening sodas and snacks transportation to/from airport. Nice people and decent rooms free wifi just what you need in a quick stay pleas dont make me type any more cuz i am not a good typist and dont have that much to say

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Robert S Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"A Good, Inexpensive Stay"

3
24/01/2016

My husband and I picked the hotel due to the close location to the airport and the great price per night. Breakfast was one of the better free breakfasts for the Hotel price, which included scrambled eggs, bacon or sausage, biscuit, and gravy, cereal, and juices. The scrambled eggs were cooked perfectly (more on the dry side vs the slimy eggs that hotels usually have). We stayed 3 nights, where the first night we were on the first floor and hear the people above doing laps for 4 hours. We requested a second floor (top floor) room, which the hotel staff accommodated the request. This made our stay much more comfortable. The upstairs room was more spacious and more cosmetically pleasing. The rooms have been updated (new beds, furnishings, and carpet) but some of the room's wear shows the room is older. The hotel shares its parking lot with a 24 hour/7 day week dinner, which is convenient if you do not want to drive for food.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sara999999999 Thank you so much for your recent TripAdvisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"A little dated but extremely convenient to airport"

4
21/01/2016

For reasons completely unknown to us, we were put in the Presidential Suite. Didn't really expect a kitchen or a living room, since we were there only one night to catch an early flight the next day. Bed was fantastic, but the rest of the furniture was somewhat worn. Kitchen had forks and knives but not spoons and only one bowl; we looked because we had some instant oatmeal with us and had to check out before the breakfast buffet started. So, we ate at the airport instead. Price was very reasonable!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Cindy8484 Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are working on some up dates we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations or any questions or concerns. Thank you for your business

"Great beds and convenient "

5
18/01/2016

Stayed here for an over night trip and as usual, BW maintained it's inexpensive yet clean and courteous service. The room was spacious and tidy, the bathroom large and although we were located next to the airport and I-27, it was quiet, which I appreciated--and as stated in the title, the bed was comfortable. The location is great as you aren't exactly in the mess of a busy area but you aren't so far that it takes you forever to get places. They provide breakfast but if you're a night owl eater, you are right next to a Village Inn. Extra kudos to this hotel as they allowed an early check-in with no fuss! I've stayed here before and I will definitely stay here again.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Theresa M, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Older Hotel"

2
18/01/2016

We were put in a different building, we were not told that when we booked hotel. Not very well lit areas, did not feel comfortable after dark walking to restaurants in area. Hotel needs upgrading, too much money for what one gets

"Great Hotel!"

5
10/01/2016

I needed to catch an early flight and this hotel was amazing! Right across from the car rental return and at the airport. It was also very quiet, so I was able to get to sleep early and get to my flight without any problems. The hotel was very nice and close to stores and restaurants. Definitely a gem in Albuquerque!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Kathryn L I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a loyal Best Western customer

"Lovely property, excellent staff"

5
10/01/2016

We rolled into Albuquerque just ahead of a predicted snowstorm (which turned out to be a minor inconvenience rather than a major problem). The hotel was lovely, well-kept and welcoming; staff were courteous and professional, and in particular the young man staffing the front desk was kind, efficient and helpful in the midst of a flurry of guests changing departure dates, etc. I would definitely stay here the next time I come through, and would recommend this hotel to other travelers.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Lila R Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Snow in albu"

4
09/01/2016

great location to stay prior to flying out with good airport shuttle service. an easy drive to Central ave. with many restaurants. we particularly enjoyed the Thai Vegan Restaurant. abcdefghijklmnopqrstuvwxyz

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Django777 Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Excellent customer service"

4
06/01/2016

Following a very difficult experience with American Airlines the staff at the Best Western went out of their way to make our stay enjoyable. The shuttle drivers were very friendly and willing to help they made several suggestions for area restaurants and were very willing to take us. The staff at the check in were very friendly and went above and beyond to help make our stay enjoyable. I would certainly stay again All staff receive A++++++ from my wife and I

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Joseph G Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"top notch stop"

5
04/01/2016

This Best Western is one of my favorite stops to stay in Albuquerque. I stay here about 4-5 times a year. I love the location next to the airport and close to downtown Albuquerque. The rooms have very nice decor.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Platelunchlover, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"good place to stay"

4
01/01/2016

it was a pleasant stay there while I was passing through on business in Texas the suite I stayed in could have been designed a little better. the bathroom was very small, it's my opinion that some space fron the walkin closet and bedroom could have been used for it.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Paul P, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"Nice And Convenient"

4
01/01/2016

I stayed here a couple of night between Christmas and New Years on business and enjoyed it a lot. The property is a bit dated yet well maintained. The staff was fantastic in every way. The free breakfast was way above the normal things most places put out. Hot waffles, sausage, eggs, biscuits and gravy. If you're flying the airport is only about a mile straight up the road. They have a very convenient shuttle for free that runs on the half hours and they were very accommodating when I took my rental car back the night before my flight, picking me up at the rental car location and it starts at 4:30 a.m. which is helpful for those early morning flights. There is a Village Inn restaurant on the site and a Fuddruckers within walking distance. One tip; there is no elevator so if you have a lot of luggage to haul ask for a downstairs room.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Kevin M, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Tops - comfortable, clean, very well appointed and equipped."

5
29/12/2015

Best Western Airport Albuquerque has been great each time we've stayed there. The rooms were spacious, clean, and equipped with everything we could want, notably exceptionally comfortable beds. The staff have always been friendly and capable. The airport is close, and the shuttle makes it easy.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Marion N, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a loyal Best Western customer

"Very friendly"

5
28/12/2015

All the employees were so helpful & friendly. They all went above and beyond to make our stay pleasant. We enjoyed being within walking distance to the Waffle House & Fuddruckers. It was nice to have a balcony to go out on & watch the kids play in the snow.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Twerpster 1, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"NM stay"

5
25/12/2015

Albuquerque Bestwestern is the best!!! If you are there during nice weather time and especially have kids; pool area & hot tub is great. They also provide a happy hour with chips/ cheese & salsa with assorted drinks. The staff is so helpful; we have been staying at this facility for nine years and will continue to do so.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Virginia V, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"One surprise for me and OH so PLEASANT!"

5
24/12/2015

This hotel was such a great stay for us. We stayed for 1 nite inbound and selected the hotel again for our outbound flight. The suite rooms are huge! Very clean and amazing layout. The beds were so comfortable we really enjoyed our nights sleep. The front office staff could not have been more kind and helpful. They even had computers available for boarding pass check in. Free Wi-Fi in rooms and the breakfast was a great deal. Excellent choice for the price!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Keith G, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Great Breakfast and very responsive staff!"

4
17/12/2015

Had a good experience overall, great price, good service and great breakfast. They also have a shuttle to and from the airport and also to the RailRunner train which was very helpful. Unfortunately, the driver didn't know where the RailRunner station was so we had to walk a good bit to it. Thank you!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected], thank you for being a loyal Best Western customer

"Only if you have too"

2
14/12/2015

If you need a place to stay for just a night okay, if longer look for something else. The room was outdated by years, the base boards where falling off the micro was sitting on top of the fridge it was just not pleasant. The staff was great but the rest was marginal at best. It is better than the Sally Port Best Western in Roswell though.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you, for your recent TripAdvisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"A good nights stay"

5
14/12/2015

Excellent hotel, great value for the dollar...excellent complementary breakfast, very comfortable room/suite with two large flat screen TV's with Directv service, a real plus, and hot tub, and high speed internet.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your recent TripAdvisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Wonderful place"

5
06/12/2015

This was a wonderful hotel. We had a suite which gave us so much room. Having snack time in the evening was fun even though we had a great dinner at the Village Inn located in the same parking lot area. It was quiet and our rooms were warm and cozy. Will stay here again when driving through.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"No Hot Water"

1
04/12/2015

If you want a hot bath/shower, find another hotel. If you want internet access, bring a cable. The clerk at check-in did not tell us that the wifi was out of order, nor did he suggest an alternative until we called from our room. Spiders in the bathroom.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you, for your recent TripAdvisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Nice rooms close to airport good rates"

4
03/12/2015

We stayed here for 2 nights plus another on our way home. The lobby is a bit small but the king bed rooms are big with lots of room. Rooms are clean , comfortable and quiet. The buffet breakfast like most free continental is adequate but not great. It is very close ( 5 minute car ride) to the airport rental car building and about the same for the terminal building. It is also about 5 minutes to the interstate 25. All this make the location ideal. There are about 3 fast food restaurants close by but no nice dining restaurants that are close.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a loyal Best Western customer

"Good but not great"

4
02/12/2015

Breakfast was great. Location was perfect. Bed was comfortable. Cleanliness of the room had a little bit to be desired. Toilet was not completely clean. Staff was fine, not great. I could hear other doors close and open.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for taking the time to write a review about our hotel. We appreciate our guests taking the time to share their thoughts with us. If there are any concerns or question feel free to contact me at 505-242-7022 or email at [email protected] Again thank you for taking the time to write a review.

"Great Animal Friendly Hotel"

5
01/12/2015

The personnel were caring and helpful. The facilities were perfect. They had afternoon snacks upon arrival and the best hotel breakfast that I have had in a long time. I had a small dog with me and we were well provided for. The rooms were comfortable including great beds. WiFi was easy to use and efficient. Free shuttle service is available to and from the nearby airport every 30 minutes.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Clean, Nice Staff, Needs Maintenance Help"

3
01/12/2015

We live in Santa Fe and chose to stay here twice in a week's time, to go out on a very early AM flight, and after we returned on a very late-night flight. The first time we were sent to the "executive" building where the room was very spacious and clean. Be forewarned, the building has no elevator, so we had to schlep all our luggage up to the second floor. Reaching the entrance can also a be chore — depending on where there is a parking space. Before we returned to Albuquerque, we called the hotel request a room in the main building (which also does not have an elevator). It has easier access from the parking lot. The staff was very professional, kind and helpful. The room was very clean. Before we checked out, I made a list to give to the front desk of things in our room that needed attention of their maintenance department: the toilet "rocked" and made a loud noise when sat upon; there's a long water stain along the seam of the wallpaper next to the window; there's a hole in the wall under the desk; the window was so dirty it was hard to see out of. Just before I handed this list to the clerk, the man in front of me who was checking out said, "I could barely get the door to my room open. I had to really bang on it to get out." For the price and convenience of location, this property is OK, but with more vigilant attention to maintenance, it sure could be a lot better.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you, for your recent TripAdvisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Great stay! "

5
01/12/2015

My girlfriend and I stayed at this Best Western a few days ago. The hotel desk, Micheal, was so friendly - he gave us advice on different places to visit for shopping and local restaurants to try (it was our first time in New Mexico). He was extremely helpful to anything we needed. The room, itself, was perfect - comfortable bed and very clean. After having stayed at so many hotels, my girlfriend was especially happy about their choice of shampoos (ylang+palmarosa). She was too content hanging out in the hotel and watching TV! ??. We also loved how quiet the halls were - no loud or rowdy guests. The pool was outside (it seemed fairly large and nice!), unfortunately it was raining the two days we were staying. Our favorite part - aside from talking with Micheal and getting great recommendations from him - was definitely the breakfast. It was a free continental breakfast that was freshly prepared every morning. Someone monitored the buffet to make sure that everything was filled and that guests were being attended to. The hash browns and gravy were PHENOMENAL. The best breakfast we've had thus far on our travels! Recommended to families and couples alike!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Bama Bound"

4
01/12/2015

Stayed overnight here on my way to visit friends in Texas and then on home to Alabama. This was a very nice hotel. There was no elevator so I had to lug my huge bag up the stairs. Luckily, the young lady at the desk was a bit stronger and she carried it up for me. The room was nice and quiet and breakfast the next morning was awesome. Hope to come back to Albuquerque some day.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"Great Stay & Fly Package"

5
30/11/2015

Stayed overnight here for Park & Fly Package. Staff was very courteous, gave us a room close to the lobby, and packed us a breakfast bag to go since we left before breakfast was served. Shuttle driver was friendly and helpful, even at 4:30am. Convenience to the airport is AWESOME! We caught a 5:50am flight with no trouble. Beds were comfortable and hotel was quiet despite proximity to airport.

"Fantastic Experience"

5
29/11/2015

Our 2nd time here and have to say the property doesn't disappoint. It is a clean hotel and the hospitality shown by the staff was wonderful. I have no problem recommending this place to anyone visiting or working in the area.

"Catching up with Family"

5
29/11/2015

Best Western Airport is our favorite place to stay when in Albuquerque. The staff is great, the rooms clean and comfortable, breakfast is delicious, within walking distance of restaurants, convenient to Old Town, airport and other sites.

"Very nice hotel"

5
17/11/2015

Yes, it's near the airport, but in two nights, we never heard an airplane; it's quiet. The staff is very nice and welcoming. The rooms are well decorated and clean. In the late afternoon, snacks are served in the breakfast area. Breakfast is good; a variety of pastries, breads, and cereals. Also there are the usual hot breakfast items; eggs, hash browns, bacon, biscuits and gravy. Also waffles, fresh fruit, juices and yogurt. There is also a nice pool area. It is near the U of NM, and the restaurants and shopping in Nob Hill are just a five minute drive. We will definitely return.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great rest and convenient location!"

5
15/11/2015

I was traveling for work and really needed some rest and relaxation and this place delivered for me. I enjoyed the convenient location that was close to University of New Mexico's campus, which meant a lot of great restaurants and cool shops to kill some time. It is super conveniently located by the airport, too, and yet I didn't hear planes flying over me all night. The room was great, the directv was a pleasant treat with ALL the channels, and the staff was awesome. Would definitely recommend staying here, especially to the regular traveler.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"CLOSE TO EVERYTHING"

5
14/11/2015

This is a very reasonable Motel to stay at. The suites are very roomy and clean. The staff are friendly. I would totally recommend this Hotel/Motel. We stayed one night and wished we could have stayed longer. I would ask for a ground floor room as they do not have a lift, however, the staff are very willing to help with luggage up the stairs. Plenty of rooms to stay in and very close to eating houses along the same road. Very impressed with this place!!!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your recent TripAdvisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"Perfect accomodations for our brief stay!"

5
11/11/2015

I recently stayed at this hotel while touring through the southwest with my band. We were on an epic drive from Orange County to Dallas with only time for a brief stop in Albuquerque for a few hours of sleep before heading on. We checked in late, around 1:30 am, and the clerk was very friendly. She and the other employee in the lobby were also very helpful about helping us figure out where we could park our trailer for the evening. The room was perfectly clean and comfortable. And the selection at breakfast in the morning was fresh and well-stocked and hit the spot before we hit the road again for Dallas!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"paper thin walls...ADA non-compliant"

2
10/11/2015

People next to us talked all night and it felt like they were in the room with us. There is no elevator. There is no automatic door opener at the main entrance. How in this day and age they can get away with that, I have no idea. Clean enough. Early morning desk staff was surly. Extremely convenient location to airport and shuttle drivers were very friendly.

"Good airport hotel"

4
09/11/2015

Very close to the airport, this is a good hotel if you have a very early morning flight. Shuttle bus to the airport starts at 4.30am and only takes a few minutes. The rooms are clean and comfortable. There is no restaurant or bar but there are several places to eat close by. As we had an early flight we did not have the breakfast offered.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"A room to sleep"

3
08/11/2015

The bed wasn't comfortable at all! Tossed and turned. Even my Fit Bit recorded it. The shower and very little power. I couldn't get all of the shampoo rinsed out. The bed was very low and found out later it was because it was a handicapped accessible room. (That makes sense.)

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you, for your recent TripAdvisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"My Home Away from Home"

5
08/11/2015

I always stay at the Best Western Airport Albuquerque InnSuites Hotel & Suites, in Albuquerque, NM. The friendly staff there is wonderful. The beds are comfortable and the rooms are spacious. The morning breakfast is great. The shuttle runs every 30 minutes with a polite and courteous staff.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email [email protected] to book any future reservations. Thank you for being a Loyal Guest.

"11:30 am, 7 Nov 2015"

5
07/11/2015

we live 200 miles from airport and always stay here for convenience, quality of all, and price. In addition, I am a long-term user of the Best Western Chain for business as well as pleasure. This hotel is dependably suitable.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay every time you stay with us, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Very pleasant stay @ Best Western"

5
04/11/2015

I stayed at this hotel en route to some music gigs in St Louis and really enjoyed my experience. The staff was really friendly and the room was very clean and quiet. The location was very good with everything I needed near by including a very good breakfast with many choices at the hotel in the morning. I've stayed in Albuquerque many times in the past and this one was the best. I would highly recommend this hotel!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Only 4 hours here, but that was enough."

2
03/11/2015

Its old, ugly, but the rooms are HUGE. Its fine for an overnight stay to catch a plane, other than that avoid it. I was cold at 3am and turned on the heat, only to set off the fire alarm from all the dust that had accumulated.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you, for your recent TripAdvisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are sorry that you think our Hotel is Old and Ugly all of our other guest love this BEST WESTERN, We are working on more Updates for a better guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email [email protected]

"Pet Friendly"

4
02/11/2015

We have stayed here several times with out dog/s and always find it convenient and comfortable. There are several grassy areas and they're kept clean (some people forget to pick up after their pets). Staff is friendly & helpful and we would stay there again.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact me Anita Escarcega to book any future reservations 505-242-7022 or email [email protected], Thank you for being a loyal Best Western customer

"pleasant"

4
02/11/2015

as always a great place to stay wonderful staff great breakfast awesome room's i enjoy staying here every time i come to Albuquerque and the rate's aren't bad either i recommend this hotel to anyone who want's great service and excellent treatment

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent TripAdvisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. Please contact me Anita Escarcega 505-242-7022 or email [email protected] with any question or concern you may have, Thank you for being a valued guest and we appreciate the business.

"Good hotel, helpful staff"

4
01/11/2015

As with all Best Western hotels this one was great. The free breakfast was by far the best we've had in a hotel lobby. Food was fresh, tasty, and hot. Many choices and constantly maintained. The front desk clerk helped us find a good, safe parking place for our large RV. She went above and beyond what other hotel's staff would do. The one problem was the sticky mess on our carpet that needed to be cleaned up. We stuck to the floor and had to wear shoes the whole stay. Other than that issue we would definitely stay here again.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. Next Time please ask about our 2-Room Suite or our Presidential Jacuzzi Suites. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email [email protected] ,Thank you for being a loyal Best Western customer

"Excellent in all aspects"

5
31/10/2015

All aspects of this hotel exceeded expectations. We were met by friendly staff. Rooms were comfortable. The beds were good quality as were all amenities. The hot breakfast was appreciated. Great place especially for the price!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"A great visit! Excellent staff!"

5
30/10/2015

I stayed in this hotel recently and was warmly greet by Brad (and Holly) at the front desk. Brad went out of his way to help me with all kinds of things that I had to do during my stay: giving me directions, carrying my luggage up and down the stairs, making change, suggesting restaurants and was super friendly and genuine. I will definitely stay here again when I am in town! Thanks Brad for a wonderful stay!

"always a great stay"

4
27/10/2015

great place to stay, close to airport and freeway... always friendly staff and comfortable rooms... hot breakfast is always good and close to 3 restaurants, so you don't have to drive to enjoy...great value for the money,,, why go anywhere else... enjoy....

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your recent TripAdvisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"A great choice at the Albuquerque airport"

5
27/10/2015

We always stay here when flying out of Albuquerque. The hotel is clean, quiet, attractive, staff is friendly, and the hot and cold breakfast is tasty and generous. We were offered a balcony room at no extra charge when I expressed interest. More than worth the value price!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great Value"

4
26/10/2015

Great Value for the location. Near airport, university, downtown and other attractions. This Best Western offer two room suites and a good breakfast. I would recommend for families traveling together.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact me Anita Escarcega if i can be of any assistance 505-242-7022 or email [email protected] , Thank you for being a loyal Best Western customer

"Great Stay --"

5
23/10/2015

My wife and our young son really had a great stay -- We had a two room suite and spa which was fantastic -- I was really Great for a couple to spend the night and enjoy.. wonderful the Morning breakfast and coffee -- the hotel Staff was great I do recommend this hotel for your future travels in New Mexico. thank you best western Albuquerque new mexico it was a pleasure

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Great Stay! Very close to anything you need"

5
19/10/2015

Fantastic Stay!! Room was huge! Very clean and staff was incredibly nice and helpful. Free hot breakfast with eggs/bacon/biscuits and gravy/waffles/cereal etc etc Hotel is just minutes off the highway with easy accessibility to numerous restaurants and shopping. Outdoor pool that the kids loved and outdoor hot tub the wife loved. NO COMPLAINTS!!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at [email protected]

"Clean, convenient, good value!"

5
19/10/2015

I had to extend my trip by one day and was glad to find this hotel. It was right down the street from where I had stayed for 2 nights on a Hotwire deal, and this room was every bit as nice for just a little more $$$ than the Hotwire place. The staff was particularly noteworthy, making me feel both welcome and valued.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact me Anita Escarcega 505-242-7022 or email [email protected] if i can assist you with any future booking, Thank you for being a loyal Best Western customer

"Excellent Stay"

5
16/10/2015

This is an excellent property. The hotel is very well maintained with great amenities. The hot breakfast is pretty good. The rooms are very nice. The suite we had was very large. I would certainly recommend this property.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"why go anywhere else?"

5
15/10/2015

perfect. excellent location. wonderful breakfast and mid day snacks. comfortable rooms, quiet, clean and relaxing. why would you want to go anywhere else? I will be back, I will stay there again, no doubt.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent TripAdvisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. Please contact me Anita Escarcega if i can be of any assistance 505-242-7022 or email [email protected], Thank you for being a valued guest and we appreciate the business.

"Helpful staff"

4
15/10/2015

The staff was helpful. The spa and outdoor pool were clean. There were lots of breakfast options. There wasn't a working fitness center. I lowered the rating because we enjoy working out on our trips.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email [email protected] to make future reservations

"Comfortable, Affordable, and Convenient"

5
13/10/2015

Free WiFi, free breakfast, free shuttle service to the airport (which is next door), comfortable beds. It's a win - perfect if you have an early flight. They also will drive you anywhere within a 5 mile radius.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Nice People"

4
09/10/2015

These people go out of there way to make you feel at home. They serve a night time snack, that helps when you just about live in a hotel room. The only thing is the breakfast area could be somewhere else besides the lobby. Its a little crowded.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your recent TripAdvisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email [email protected]

"The way it should be"

5
08/10/2015

This is a hotel priced right and run right. The management has obviously schooled the staff well. Everyone is friendly and so helpful. The rooms are clean and welcoming, very comfortable. The location near the airport is so convenient, and it's easy to get downtown if you have time for special dining. My shuttle to the airport was offered with cheerfulness and earnest wishes for safe travels. I would go back to this property in a minute.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"trip to farm"

3
07/10/2015

parking was hard to get, parked on street. check in area very crowed . hoped for a standard king bed ,i got two queens. Noise in motel in middle of night, had hoped for a good nights sleep! This is not my first stay at this location. Good as you get.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you, for your recent TripAdvisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. During Balloon Fiesta We have balloon Pilots and there crew staying with us along with other guest that are here for the balloon fiesta every hotel around this area will be the same during this time. Please contact me Directly if i can be of any assistance 505-242-7022 or email [email protected] I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Highly recommended!"

5
06/10/2015

This Best Western Hotel is not only 5 minutes from the airport, it has excellent staff, very good free breakfast, nice rooms and offers free shuttle rides to attractions in the area. We especially thank Eric the shuttle driver for courteous service and an enthusiastic description of the city and its attractions. Front desk staff was very attentive, also. At $129/night, this hotel is a gem!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent TripAdvisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. If we can assist you with any future reservations please contact me Anita Escarcega 505-242-7022 or email [email protected], Thank you for being a valued guest and we appreciate the business.

"All good except room location"

3
05/10/2015

The room was great but noisy as my room overlooked the front of the hotel which is across from a restaurant. Sometime between 4-6am I was disturbed by a diesel truck engine running and beeping noises like it was reversing. This seemed to last about 30 or more minutes. I would stay here again but would definitely ask for a room in a different location.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for taking the time to write a review about our hotel. We appreciate our guests taking the time to share their thoughts and ideas with us. If there are any concerns or question feel free to contact me Anita Escarcega at 505-242-7022 or email at [email protected] Again thank you for taking the time to write a review.

"Best Western Inn & Suites...is the best!"

5
01/10/2015

What an outstanding place to stay. Clean, nice decor in the rooms. Outside and surrounding lawn areas kept up nicely. Pretty good afternoon snacks and breakfast is not just coffee and cold donuts. You can't go wrong here. Wish all the other hotels I stay in were as good. I meant great!

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email [email protected] it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer