SureStay Plus Hotel by Best Western San Antonio SeaWorld, San Antonio

If your looking for a kid friendly place to sleep, look no further. This place is amazing we love staying there every time we stay in San Antonio and it's cheap. Good breakfast and the people there are so nice.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you for your recent stay at our property. It is great to hear that your stay with us was satisfactory. Your appreciation for the room,amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again. Sincerely, Hotel Manager.

The hotel was very clean and the bed was extremely comfortable. Breakfast was very good. All of the front staff and maid service were very professional, friendly and helpful. We really enjoyed our stay. The price was very reasonable.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thanks for the stay. It is encouraging to hear such positive feedback from you. Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We are looking forward to serving you in the future. Sincerely, Hotel Manager.

My family, and I want to say a big thank you to Chris one of their staff for an excellent customer service that he provide to us. The SureStay Plus Hotel by Best Western are a place to stay, the service were excellent, the rooms are big, very clean, and most of all it was not expensive.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Chris. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

The staff is caring and helpful; convenient location to restaurants, interstate, and Walmart. Clean decent sized room with refrigerator and microwave. Clean Indoor pool & hot tub; good Best Western breakfast. Not fancy but clean, convenient, and reasonably priced and I would stay again when returning to San Antonio area.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Lori, Thanks so much for your kind words. We're delighted to read you enjoyed your stay. We truly work hard to ensure our guests have an enjoyable time with us .Our staff will be especially thrilled to hear your kind words! We appreciate your patronage and hope to welcome you back on your next trip here. Warm Regards, Hotel Manager.

Chris Bonewald made our stay absolutely amazing. He went above and beyond and exceeded our expectation. He made you feel at home every time you saw him. Very polite, welcoming, just over all a great guy and perfect for his duty. He is what customer service should represent. We would definitely stay here again. Thanks for everything Chris Bonewald! You were awesome!

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you for your recent stay at our property. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests. We are happy that they could win your trust. I will definitely pass your lovely message to Mr.Chris. Look forward to your next visit! Sincerely, Hotel Manager

Customer service was terrible. I voiced three concerns. A broken lock, roach infestation, and the TV did not work properly. It took many attempts for management to even address my concerns and they made clear that it was not a priority.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Sonya, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

Our family enjoys spending time in San Antonio. This was the first time we have staid at a Sure Stay Hotel. We were greeted by a kind and happy receptionist that took the time to answer all of our questions about the area and the hotel itself. The family room, 3 queen beds was a little cramped but the beds were very comfortable. The breakfast was delicious and the indoor pool was great. We will be coming back.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thanks for your nice comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

This hotel needs a complete makeover and new cleaning staff. I hate giving a bad review, but it really was sub par. The front desk employee was friendly and helpful. I didn't take photos, but you can look at the photos that others have posted.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Guest, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

We appreciated the friendliness of the staff, and their willingness to work with us. The room was spacious and clean. We enjoyed fresh coffee from downstairs anytime we wanted it. Generally, a good experience.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Kelley, Thank you for your recent stay at our property. It is really nice to note that you liked the overall facilities and services. Your positive comments shall definitely motivate us to serve our guests better. We look forward to welcoming you again soon!!! Sincerely, Hotel Manager

We LOVED this surestay! Front-desk was so nice! Stores and highway were convenient. The only issue we had was not getting house keeping during our 4 night stay. Trash piled up and dirty linen stayed in room. Other than that we loved our stay!

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thanks for the contribution you have made through this review. It's nice to know that the staff took good care of you and that your experience was positive. I regret that a lapse in housekeeping service caused you to have this unpleasant experience. We never stop striving to be the most comfortable hotel in the area. You can trust us to ensure that you will have a wonderful experience. I hope that you will choose to stay again in the future. Sincerely, Hotel Manager.

Always friendly and helpful staff. This is my family's choice stay. It's a welcoming atmosphere and is kid friendly. The pool and hot tub are always a plus always clean. And breakfast has a very good selection.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you for the review. It is of immense pleasure to know that you had a pleasurable experience during your stay with us. Serving our guests is very important to us, and we appreciate that you were well taken care of. We look forward to having you stay with us again when you visit. Sincerely, Hotel Manager.

I found blood on the off white sheet on the bed(took a picture). The hotel neglected to mention that the hot breakfast is only on weekends, breakfast bag during week. Pool description: indoor pool HEATED. That appears to me as a heated indoor pool, incorrect. Walls are paper thin, found out waking up to super loud TV at 9am from from next to ours. Management was unsuccessful with getting them to lower volume. Smell in the room was not pleasant. I've stayed in many hotels but this being a 3 Diamond, I cannot see it.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Guest, Thanks for the stay and the feedback. We are disappointed that we did not live up to your expectations, and we are sorry your stay was anything less than exceptional. I can assure you we will do everything within our power to improve upon this matter. Please visit us again, Sincerely, Hotel Manager.

The room was dirty. A water bottle had been left behind. The shower had a dead fly and mold in it. The mattress on the sofa bed was horribly stained! I had to walk down and get linens for it myself. They only had one pillow to give me for my two children that would be sleeping on this sofa bed. I was given a folded up sheet and told to use that. Unacceptable when the room was reserved for four people. It is close to Sea World and had waffles for breakfast.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you very much for the feedback about your recent stay with us. I am sorry to hear your experience with us was not what it should have been. I have taken your comments and passed them on to our housekeeping department as a whole and talked with the room attendant who cleans your room. I can assure you the experience you had was not a normal occurrence. I know I cannot change your experience with us and for that I am sorry. I do want to thank you for staying with us and providing the feedback you did, no matter how hard it is to read. Sincerely Hotel Manager

The hotel needs to complete a deep clean followed by daily cleaning of entire facility; inside as well as outside. An overall update would also be helpful as it is very dated. It is a very convenient location.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions in those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager

Overall, we were very disappointed in this hotel. Upon entering, we noticed smudge marks on the tables. No biggie, I disinfected all surface areas with Clorox wipes. In the R.R. there was a used toilet paper, white spots all along the mirror and floors. I think it was toothpaste or soap. Then I see a brown mark by the toilet thinking it was a smashed bug...NOPE IT WAS POOP! The R.R. floors don't look like they have been moped, there was crud behind the door stopper, hair in the tub, the shower curtain had mold stains and orange at the bottom like they don't wash them. The pull out sofa was beyond dusty. My son who suffers from allergies had been sneezing the entire night. The pool seemed cloudy. The jacuzzi had bubbles, I thought it was going to be at least semi pleasant, nope. There was some brown funk that sat at the top of the bubbles, then noticed it on the walls as well. We quickly went back to the room. I have all the pics as proof! It was beyond unacceptable! If you need to verify go check out room 309, take a wipe and run it across the top edge of the RR. counter and you will see the dirty grime. We will not stay in a Best Western Again!

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience.The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again. Sincerely, Hotel Manager.

Breakfast was terrible just go to ihop always check the bed sheets they were nasty we didn't get a chance to use the pool due to one family hogging it because it wasn't a very big pool furniture in the room was old and need to be replaced!

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions in those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager

Don't charge for breakfast if you are not going to serve it. Didn't feel save when we drove up to check in and there was people outside by front doors sitting with their coolers drinking beer and listening to music.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience.The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again, Sincerely, Hotel Manager.

Had to complain twice to get a clean room. Was moved to 4th floor and it was cleaned, but out of the four nights our rooms were cleaned once. Never had a problem out of all the times we've stayed there but this time was horrible.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, We are very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.

When we got to the room, there was hair in the tub and a used soap bar in the shower. The cups by the coffee pot were stained with coffee. We only had three towels and one toilet paper roll for a two night stay for four people. Trash was consistently piled high outside the main entrance garbage can. We never saw the general manager masked (though the staff was) regardless of the signage throughout the hotel. One of the interior halls by a side entrance is reserved for a wheeled dumpster. I am very surprised this is affiliated with Best Western.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Guest, I am really disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way. Sincerely, Hotel Manager

We stayed for four nights. Other than the beds being comfortable, nothing else was good about our stay. Garbage in the room, pool was closed with no indication when it would open, the breakfast was minimal, no housekeeping done (and not informed of that at check-in) and just handed a basket of clean towels. Also, we arrived when San Antonio had a boil water advisory and we were not informed of that or provided any bottled water.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Linda, Thank you for the stay and giving us a feedback. I understand your concerns about some areas and apologize for all the inconveniences. We are working to improve the problems areas detected in your stay to the best of our efforts. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

We came for a staycation so the kids could enjoy a indoor pool during the winter. I called ahead and made sure the pool and poolroom were heated and was assured they were. While the pool is “heated” per say, it's definitely not adequately heated for the temperature of the room. The temperature of the pool room was 58 and even though the kids were determined to swim, even outside the pool in a jacket I was still chilly. When the front desk was notified and they called their manager we were told that per city orders they couldn't raise the room temperature because it could lead to mold growth. I looked up city codes for indoor pools and it said no such thing. What the city codes did say however were many codes that weren't even being followed such as alge control and a locked thermostat outside the pool. Speaking of alge, the pool water was visibly green. I again expressed to the front desk that we came solely for the pool and they basically told me there was nothing they could do. I'm sad we wasted our time and money here.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations of the pool. We apologize for the inconvenience but will consider actions to please you next time. I request your understanding and continued patronage as we take guest feedback quite seriously towards continuous improvement. Sincerely, Hotel Manager.

The hallway and room was really hot. Didn't feel a temperature change in the room until the next day. The shower hot water took about 15 mins to work. Breakfast area was closed. Check-in person was not polite. Check out lady was very sweet.

Hotel Manager, Other at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you for choosing us and the feedback. Our apologies for all the issues and the unsatisfactory stay. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again. Sincerely, Hotel Manager.

I just want to say when we were exhausted and tired of all the sadness we checked into best western plus and Shiv was at the check in he was very compassionate helpful very friendly and he had two shifts he worked that day . Was so heartwarmed by him . I recommend this beautiful hotel to anyone great rooms comfortable and great people that work there . Thank you Shiv for all your help . .

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Cecewise, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Shiv. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

I have been using this hotel for business and leisure for about 7 years and had no complaints of the professional dedicated employees that work there if there is a problem which seldom happens I have encountered that the management and the employees working under management arw swift to remedy the issue. I highly recommend this hotel.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello David, Thank you so much for staying with us and the wonderful feedback. Your patronage and generosity in appreciating our hotel staff and the dedicated services is very much encouraging.It is our privilege to host guests like you, who makes us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.

i loved the staff they were very helpful and curtoureous in a troubled week i was having . They couldnt have been more amazing to me !!! im so thankful for them that week. I cannot wait to stay with yall again thank you somuch!!!

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, At the outset, we sincerely thank you for choosing us as your preferred stay destination. We deeply appreciate the time taken out to connect with us regarding your experience. It is so special to know that you were impressed with the overall stay and the hospitality from the team. It is extremely inspiring for us to get to know from guests that they had a beautiful stay. Please do come back to stay with us again. Sincerely, Hotel Manager.

It was a good stay, the room was what I needed and the Internet speed was what I needed it to be at. I don't have any complaints, and the front desk people were nice. The vending machine with the soda pop was functional.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you so very much for sharing your wonderful feedback. It is heart-warming to receive positive comments from our guests. We are delighted to note that you had a pleasant experience with us. I hope you are impressed with the exceptional and warm hospitality extended to you by our team. We look forward to welcoming you back soon again. Sincerely, Hotel Manager

Need to do some new paint, Breakfast got out of juice You have to wait for food Room toilet sink is stock up need to fix we have to wait for the water to be drain so we can use. Front dest they are friendly

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Guest, Thanks for the stay and the feedback. We regret all the inconveniences during the stay. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

I just wanted to take a minute to recognize Jason (front desk). I called Surestay Best Western after a terrible experience at another hotel in San Antonio. My family was in town for my son's graduation from Airforce. Jason went over and beyond to help my family get a nice clean rooms at the last minute. This hotel was clean, great breakfast and everyone was so helpful. Great value for the price

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

Pictures of lobby were great, but very misleading. When walking into the building it smells musty and bad. The halls are dirty, musty, and need a good scrub. Once in the room we noticed holes in the carpet, stains, damage to the drywall that needed addresses, big window that opens with no screen on the second story. The list goes on and on. I would not bring children into this hotel or anyone that needs a clean comfortable location to stay. When trying to discuss ways to clean the room or refund the money the lady at the front desk was not friendly and no help to us. We promptly left and booked a room at the Drury.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Guest, We are disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way. Sincerely, Hotel Manager

Stayed here while moving our daughter into college. The location was fabulous, close to her school and any shopping we needed to do. The room was very nice and very clean. The breakfast had a nice variety of both hot and cold food options.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Greetings from the SureStay Plus Hotel by Best Western San Antonio SeaWorld. It is extremely satisfying to see that your stay was a perfect one. Your appreciation of the location and the breakfast are highly inspiring to our staff and will empower them to raise the service benchmark. Thanks for your generosity and being our preferred guest. We expect many more opportunities to host you. Sincerely, Hotel Manager.

Staff is great always welcoming coming and out. It is very closed to lots of restraunts and stores to shop at. Breakfast attendent has everything well stock and welcoming and greeting you. Texas size waffles are the best

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear les8813, Greetings from the SureStay Plus Hotel by Best Western San Antonio SeaWorld. It is so nice to hear that you liked the stay with us,Thank you very much for your generosity in appreciating our staff as well as the breakfast. I truly appreciate your time because comments like yours would motivate our team to keep up the good work. I look forward to your next visit at the earliest. Sincerely, Hotel Manager.

My parents and I have stayed here twice now and we love it! The staff is nice and very helpful. The rooms we have stayed in were clean and comfortable! We'll be definitely be staying here again. I'll book for April 2020 and December 2020

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Lori, It is really incredible to see your positive feedback. Our team is very much delighted with your appreciation. Glad to see that you very much liked the room, staff and the stay. We eagerly await you to welcoming you again. Regards, Hotel Manager.

Good location with several restaurants nearby, the staff are very professional, friendly, and helpful. The complimentary hot breakfast is very good and presented well. The room was very clean and was completely taken care of for our second night's stay.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Guest, Thanks for your stay at the SureStay Plus Hotel San Antonio SeaWorld. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

I have never been a customer with Best Western. I thought I would give it a shot. I booked on their website and was offered a rate of $66.66 if I prepaid the room so I did. Once there the service was great. Room was ok not what I am used too but for the rate I didn't except more. When I checked out I was emailed the receipt. I was overcharged by $150.00. Now I went back to reservation confirmation and it was $312 for the total to include taxes. I called hotel and was told there is nothing we can do that is what we were sent. I called customer service and was told the hotel is who changed my rate and they couldn't tell me why though. I had them open a complaint. I DID NOT authorize the charge. I will be disputing the charge with my credit card also. I have NEVER had this happen with ANY hotel chain. I have attached both my reservation and my actual bill just so there is proof.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Tracey, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. I have shared your comments with hotel management, who have a genuine concern for the impact this had on our hotel. The entire incident will be investigated to take appropriate actions. Sincerely, Hotel Manager Surestay Plus. San Antonio.TX

Overall this hotel met all our expectations, after a long day at SeaWorld the kids just wanted to rest, and this hotel is so close to the park. The receptionist, all the staff were friendly. In the morning a nice hot breakfast.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Valued Guest, Greetings from the SureStay Plus Hotel by Best Western San Antonio SeaWorld. It is really nice to note that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

Wish I could say good morning but that isn't the case. I rented 2 rooms and we had the most uncomfortable stay. Room 416 keys would not work, all night neighbors were extremely loud and the front desk clerk Raymond was dismissive and did not address the situation and was extremely rude. Room 414 had a leaking coffee pot, refrigerator was warm and the toilet was disgusting.  And on top of all of that, while checking out, Raymond did not ask us about our stay, was rude and dismissive when told about our horrible night. I will be addressing this issue with corporate. We did a 12 hour drive and received a poor nights rest. Unacceptable. 

Departure12300699461, Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear George Baca, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will make sure about cleanliness and front desk agent. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 210-670-2500. Sincerely, Addie Campos 54046 Property General Manager SureStay Plus Hotel by Best Western San Antonio SeaWorld

This hotel stay was well worth the price. The room was spacious and comfortable. The bathroom was clean. The shower was great. The only problems we had were: 1: Not enough shower towels. 2. No sheets for the sofa bed -- had to go to the front desk for the sheets. 3. The pool area was being painted during our stay and we were not informed of this up front when we booked the room or checked in.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Joseph, Thanks for choosing the SureStay Plus Hotel by Best Western San Antonio SeaWorld. Appreciate your feedback and telling us what you liked and disliked during your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

Beds were comfortable breakfast had different selections. Pool was indoors. The staff was very helpful with every question i had. Location was close to many restraunts that I can choose from. I will be back

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Greetings from the SureStay Plus Hotel by Best Western San Antonio SeaWorld. Thank you for sharing your lovely comments about your stay with us. I am delighted that your stay was nice and we could match your expectations at every point. It means a lot to us that you felt, safe and cared for and loved the overall stay. We would like to be your preferred choice. We value your patronage and look forward to welcoming you back soon. Sincerely, Hotel Manager.

The staff was nice, room clean, and comfortable. Only complaint is the breakfast room was very small, and not much left choose from with so many people. I would stay at this location again though, if I needed to. Over all good stay!!!

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Guest, Thanks for choosing the SureStay Plus Hotel by Best Western San Antonio SeaWorld. Appreciate your feedback and telling us what you liked and disliked during your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

Felt like I was staying at a Super 8 or Motel 6. Staff was not friendly, pool was very dirty and over-chlorinated. Fitness Room had 3 pieces of equipment and two of them were falling apart. Breakfast was chaotic!!! Free-for-all dash just for egg and sausage patty.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Valued Guest, Thanks for your stay at the SureStay Plus Hotel by Best Western San Antonio SeaWorld. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

Staying in this hotel for our SeaWorld trip was a great decision. The staff was good and breakfast was great. Staff help in every request we made. Breakfast lady even went out of her way to get my granddaughter a straw to drink with when there wasn't one in the breakfast room.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thanks for the stay at the Surestay Plus Hotel and the review. Glad to note that you liked the stay and endorsing your good experience here. We take real pride in welcoming guests like you and offering the very best services to make their stay a memorable one. Please do visit us again. Sincerely, Hotel Manager.

Lobby is nice. Hallway carpets are run down and need replacing. The room was clean and cool. There were no batteries in the remote for the TV. Bathroom could have been a little cleaner. Breakfast was adequate. Location is great, near the highway so a quick hop on and you can be anywhere in SA in 20 minutes. Front desk staff at check in was not very friendly, but they were ready with our key when we arrived after 2:00 am. The next day when our key didn't work, a middle aged lady wearing way too much costume jewelry and a vanitude, first said it didnt work because it was after check out. When i pointed out that i had paid for 2 nights, she wanted to argue that it was our fault because we kept the key near a cell phone. She was incorrect, and she could have fixed the card in 30 seconds but she went on about how it couldnt have been the hotel's fault. We weren't interested in placing fault, we just wanted back in our room. My only real complaint is the hot tub has a ring of black tarry goo at the waterline. DONT GO IN THE WATER!

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Guest, Thanks for choosing the SureStay Plus Hotel by Best Western San Antonio SeaWorld. Appreciate your feedback and telling us what you liked and what lacked during your stay. Guest reviews are very important to us for continuous improvement. We shall work further to better the amenities and hospitality. Hope to welcome you again soon, Sincerely, Hotel Manager.

Love love love that is was really clean. Cleaning staff out due them self. Very friendly!! Couldn't be more happy! Loved that we were close to so many different places to eat. Loved the in door pool it was very clean!

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Guest, Thanks for the stay at the Surestay Hotel by Best Western and the great feedback. It is really encouraging and empowering us to better our services. We feel proud when we get such reviews. Look forward to welcoming you again. Sincerely, Hotel Manager.

This place is great. We enjoyed the indoor pool and hot tub, and the beds are very comfortable. It's close to anything you might need and a short drive to SeaWorld. The breakfast was a little disappointing with limited items, but that is common for most places. We would absolutely stay here again.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location. We'll take your comments about breakfast into consideration and see if we can make improvements. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. Sincerely Hotel Manager

This was a decent stay for the price. The suite was large enough to accommodate my family of 6. Kids enjoyed going down for hot breakfast. The hotel was clean, but needs to be updated. The staff was very nice and helpful.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you and your family had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future! Sincerely Hotel Manager

Stayed June 29th, had a good time, the kids loved the pool. It is close to several places to eat, fuel, and shopping. Is also close to SeaWorld and Fiesta Texas. The beds were very comfortable and for the WiFi signal it was good. Did not partake in breakfast but is like many others, we just decided on McDonalds instead due to the fact several people where already filled the breakfast area.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you for sharing your experience with us on TripAdvisor. We are thrilled to hear that you enjoyed our hotel location. I am glad you like our comfortable beds and good WIFI. We hope to see you again soon and thank you for choosing the SureStay Plus Hotel by Best Western San Antonio SeaWorld! Sincerely Hotel Manager

Hotel had a bit of an odd odor to it upon entering and throughout the building. It wasn't overly noxious and offensive, but was noticeable to me. Room was par for what I expected - could have been cleaner bathroom, floor swept better, etc. - definitely the desk needed pulled out and cleaned behind as there was debris and food particles back there when I had to move it to retrieve an item. The sheets and bedding were clean at least. Breakfast was about what you expect for a free breakfast at a hotel. Not great, not awful, typical offerings. Pool not available until 10 am as it is located in the vicinity of guest rooms and the noise from it carried down the hallway when I was in the lobby the previous evening.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Rebekah, Thanks for the stay and the feedback with the good and bad. Your comments will certainly help us to improve. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again, Sincerely, Hotel Manager.

Front desk staff is very nice. Parking was good. We walked in and immediately noticed carpets were dirty and stained. At night while we were sleeping could hear neighbors talking in the hallway, walls were paper thin. Lots of noise could be heard. Something by the TV wall was making a rumbling noise. The beds were lumpy and somewhat uncomfortable. There was a foamy pink ring around the toilet. We weren't sure what it was. We will not be staying at these hotels again.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Guest, Greetings from the SureStay Plus Hotel. Thanks for the mixed feedback with the positives as well as otherwise. We are continuously improving and will definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

In checking the price of the hotels in the area Best Western was the best value. I would recommend Best Western properties to anyone. Our favorite Best Western is in Lytle, Texas. This property is well kept and has been from it's opening day.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, it gives me extreme pleasure and satisfaction to know that you have enjoyed your stay here with us at the SureStay Plus Hotel by Best Western Our endeavor is to continuously excel in guest satisfaction and comfort and we always seek the valuable feedback of our esteemed guests. We try to make our services excel even further. Thank you so much for your awesome feedback, and looking forward to serving you again in the near future Sincerely, Hotel Manager

Nice hotel. Great price. Only problem was when I checked into my room my bathroom was not as clean as it could've been but the front desk attendant did not have a problem giving me another room. He also had the security lock on the door fixed.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Guest, Greetings from the SureStay Plus Hotel by Best Western San Antonio SeaWorld. Thanks for the mixed feedback with the positives as well as otherwise. We are continuously improving and will definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

Definitely would not recommend poor management! We had missing items/medication from our room, and we were treated rudely by all staff after reporting it, situation was not addressed with any concern.

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Valued Guest, Greetings from the SureStay Plus B/W San Antonio. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

Hotel looks good online, but the pictures do not represent the state of the hotel in person! Hotel was falling apart. Bed was not comfortable. My wife has a bad back and sleeping issues. After 1 hour of resting on the bed, she knew she could not stay in that room. We complained to management, who said they were full and could not switch our room. We asked for a refund or to switch to another Best Western. They refused, were angry, and did not work to solve the problem. But even the sheets were thread bare, cheap and scratchy. The shower was dirty and the carpet was not clean either. No walking in bare feet! The pool was near and noisy to our room. No wonder it was the last room left! Where did the saying of the customer is always right go? They got their money (or took it) but letting others know the truth may help them not to get ripped off in the future! Greed doesn't pay! Don't stay here! You will be sorry. Even the best western manager at a different location told us we were not the only ones coming from there who complained of the same problems at the other property. There are many hotels in the area. Pick something else!

SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Sincerely Hotel Manager

Good size room, breakfast was included and very good. Very centeral for places of interest. Within 15min drive for most. They have a washer and dryer, which was perfect to wash my son's cloths. Staff were very friendly.

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you so much for your stay and kind words. I'm glad that you found us a pleasant place to stay and that our staff was able to offer good service. We shall be always striving further towards bettering the guest experience at our hotel. It is our privilege to have guests like you. We look forward to welcoming​ you again soon. Sincerely, Hotel Manager

Our room did not get fully cleaned the 1st day theu didnt even make up the bed. The toliet had dried pee on the sides at the bottom the whole time we were there. The pool was not really heated the room was cold and the hot tub was disgusting.

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Valued Guest, Greetings from the Surestay Plus Hotel by B/W San Antonio. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

Clean room and nice mattresses. Front office check in was very nice. Indoor pool and hot tub. Extra towels available by the pool. Nice breakfast in the morning which included two waffle makers, sausage and eggs, pastries, fruit, and juice. We would stay again. Not fancy but nice.

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you for staying at the Best Western Sure Stay Plus and for the nice review. We are overwhelmed to see that you liked the stay and also enjoyed the amenities. You are one of our privileged guests and we are proud to serve you. We look forward to seeing you again at the earliest. Regards, Hotel Manager.

Hotel smelled, it's old and floor squeak. This hotel needs an upgrade fast. The only good thing I have to say about the hotel is the staff and the indoor pool. We do not recommend this hotel to a family. We got this hotel because it was closer to Sea World but I rather pay extra for better hotel and breakfast.

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Valued Guest, Greetings from the Sure Stay Plus Hotel San Antonio. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

Wasn't too bad but, for the price I felt like it should of been cleaner. There was a spot on the wall that looked like mold and the baseboards needed to be wiped down definitely. The staff was nice though.

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thanks for the comment. We're pleased to hear that our staff helped to make your stay nice. Housekeeping received additional training in the level of cleanliness required of them as our employees. We look forward to welcoming you back soon. Sincerely Hotel Manager

This place is very nice, clean and a great value. I was pleased with the staff, location and cleanliness. This place exceeded my expectations and would recommend it to my friends and family. Keep up the good work, your staff make the difference

They have a small sign on counter that if u dont take the time to read they double authorize charge freezing ur funds . Here we are 2 days later they took funds for one night stay but still holding the same amount for the pre authorization. But other than that it's an awesome place to stay close to everything and lots of restaurants very close. Will be staying there again for sure.oh and if u think u can check in early that's a no .

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you so much for staying with us! I am so pleased you enjoyed your stay and all our amenities. We are sorry for the inconvenience caused due to the authorized charges. As we have to set the charges as per our management policy. Our management will look in this if there is any possible solution. We look forward to welcoming you back soon. Sincerely Hotel Manager

Our room was great. Very cold and comfortable beds, but you could hear everything around you. It sounded like horses were above us running back and forth, slamming doors! It was a horrible night, couldn't even get any sleep! Although the room was spacious, there was not enough towels, only 2 washcloths for 3 people, and only 1 towel for our hands. The indoor pool was small, but clean and had a hot tub. Too many kids made it impossible to hear each other with the echo in the room. Breakfast was nice and hot. I wouldn't stay here again being that you hear everything and people have no consideration for others!

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Beware they charge for crib rental, don't be surprised at check out. It's not listed on their website and they don't tell you at check in. When I noticed it at check out and asked, the guys response was "I didn't even know we charged for crib rental" and then was unable to do anything to help. Also, both nights the 4th floor including our room smelled horribly for marijuana. I've stayed at many budget hotels and the smell has never been this strong. I called the front desk to see if they can help with the issue and they just said they can't do anything about it because they can't tell which room the smell is coming from. I tried stuffing towels under the doors but it hardly made a difference. Their promise "If something goes wrong, we will make it right" is a complete lie. Many things went wrong, and they did nothing to make it right.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

My 2 year-old found an uncapped, dirty hypodermic needle under a bed. After repeated attempts at contacting the hotel manager, Best Western corporate was contacted. Corporate advised that they couldn't help “due to the severity of the incident” and that liability would rest in the property. We have been ignored by hotel management. Pick a different place to stay. They will treat you better.

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Valued Guest, Greetings from the Surestay Plus B/W San Antonio. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

Addi Campos was very accommodating to me and my family during our stay. The breakfast was hot and fresh daily. The staff at this hotel are friendly, professional and courteous. The on sight laundry area was very clean. The equipment appeared new.

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you for staying at the Sure Stay Plus Best Western San Antonio and for the nice review. We are overwhelmed to see that you liked the stay and also enjoyed the amenities. You are one of our privileged guests and we are proud to serve you. We look forward to seeing you again at the earliest. Regards, Hotel Manager.

Sheets and carpet dirty. Pillow case had apparent lipstick. I got stuck in elevator and front desk implied it was my fault (I'm a grown adult...NOT MY FAULT). It didn't get fixed the entire time. I asked if they would put an out of order sign. They didn't. They advertise and indoor pool but it was ice cold. NOT A HEATED POOL. Front desk staff was OK. Breakfast staff seemed irritated

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thank you for the review. It's nice to see that you found the nice front desk staff. We are sorry that we failed to meet your needs and did not live up to your expectations. We take pride in our hotel and in providing a great place to stay for so many guests, and I deeply regret that we let you down. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely, Hotel Manager.

This is one of my favorite places to stay at when i go to SanAntonio. Not only do you get great service but you sleep great. restraints and local stores are close to wrk to and they have a variety of restaurants that a you can order from at all times. Book your rooms tonight with Leslie and tell them Eddy sent ya !!!!

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Greetings from the Sure Stay Plus San Antonio. We are really glad to hear that you have enjoyed your time with us so much. As we emphasize​ on personal service and individual guest approach, we are happy to see you highlighting your good stay as well as our team as well. We will continue to offer the best service to our guests always. Thank you and hope to be able to welcome you back soon! Warm Regards, Hotel Manager.

When I first booked the room I was a little nervous because of other reviews. However, if I had to visit the area again, I wouldn't hesitate too book this hotel again. It was 10 mins from Lackland AFB and very easy to commute to and from for the duration of my stay. Convenient to stores such as Walmart, Ross and Target if you need last minute supplies. Many restaurants to choose from for any meal of the day. It was a quiet stay even though they were full. My room was clean and comfortable. Breakfast was pretty decent and did the trick. SeaWorld was close by as well as it's about 20 mins from the airport.

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Valued Guest, Thanks for the stay at the Sleep Inn & Suites and the positive review. Glad to note that you liked the location, customer service and breakfast. It is our privilege to have clients like you. For us customer satisfaction is the best reward for whatever we offer. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

I only do one star if we have to leave. 2 stars are if the hotel is tolerable. Clean room ? Yes on the surface. But there was a was of bright pink bubblegum on the lampshade. Inside the drawers is dirty. The carpets need cleaning. Room needs a deep cleaning. The rest of the hotel seemed the same -surface clean. Breakfast was big issue - not enough space and the attendant needed some pep in her step. This hotel is very close to Sea World with 4 floors - they need to do something to accommodate all the families. They have paper signs up that state you can only eat your " complimentary" breakfast in the designated area. In other words it's free deal with it. One other issue is desk attendant not exactly friendly and she only keyed our keys for one night. We had to get maid to let in, then have redone at desk. Complete with no apology. I cannot speak to value as I got a deep discount through my Legal Shield membership. I do travel at least two weekend a month - for this market they could do much much better.

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thanks for staying at the Sleep Inn & Suites,San Antonio during your recent visit to our area. We appreciate your review and the observations. They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely Hotel Manager.

Hotel was very clean, both inside and out. Our room was cool and comfortable when we arrived. Personnel was polite and helpful. We had no problems during pur stay and gladly recommend this place to anyone. We will stay here again.

SleepInnSuitesTx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Valued Guest, Thank you for choosing the Sleep Inn & Suites San Antonio and appreciating the hotel. It's nice to hear that you liked the rooms, cleanliness and staff service. Certainly a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We look forward to welcome you again at the earliest, Sincerely, Hotel Manager.

Beware if you stay here. There is a theft ring that targets this hotel. Be sure to park as close to the front entrance as you can or your car will be broken into and they will steal anything they can get their hands on. My vehicle had the window busted out and they stole about $1000 worth of tools that were covered up inside of the cab. I tried to contact the manager several times to make them aware that they needed to beef up security or see if they could have patrols stepped up in their area but no one would ever call me back. It is a shame because this hotel is in a good area; it is close to restaurants and shopping all accessible from side streets without having to get on the freeway. One other thing, be sure to check the top cover on the bed because either they use a strong chemical on it or it had some kind of infestation in it because it made my hands and arms break out with red bumps. Needless to say I won't be staying here anymore. I hope this review helps.

SleepInnSuitesTx, Webmaster at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear Guest, Thanks for your stay with us and your review. We take guest reviews and observations quite seriously.Our apologies for the inconvenience experienced by you howsoever. We have done a thorough inspection and shall take immediate corrective steps to every point of your observation including the security concerns. We also have specially trained the hotel staff for improvement of guest relations. Please reconsider and visit us again.! Sincerely, Hotel Manager.

Well all I can say nice is that it is close to Seaworld and shopping the owner/staff are polite. First of all the rooms don't have AC on when you arrive. It's 104 in Texas? Really? Also we had booked two nights but only could make it to one. No refund or even discount. The beds are lumpy the couch, the wall and the chairs had stains. The bathroom had mold and black grit all around the tub. I stayed at a Sleep Inn in Round Rock, TX much different. This hotel needs a mini maker over and return to Choice Hotels standard.

Shashi P, General Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Brandon, we certainly appreciate the time you took to give us some feedback on your stay with us. While I am glad to hear you enjoyed meeting our team, we always want you to enjoy your room and amenities as well. We try to make sure our cancelation policy is clear when you are booking your room. I hope you can understand that if you want to cancel one night last minute, we can no longer provide the room for someone else, so we cannot offer a refund. That said, we still want you to enjoy your visit. I am sorry if your room fell short of your expectations -- we do our best to make sure everything is spotless in your rooms and up to all Choice Hotels' standards. Hope you can give us another shot to prove this to you. Take care, Addie, General Manager