The Watermill Hotel, Sure Hotel Collection by Best Western, Hemel Hempstead

Great Location and facilities for a Birthday celebration. Excellent and friendly service during a weekend stay offering very tasty table buffet during the celebration with close attention of service by staff. Rooms were warm, clean and comfortable with ample facilities

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Dear Francis, Thank you for taking the time to review our property, your feedback is highly valued. We are happy to hear that you enjoyed your time with us during this birthday occasion and we do hope that you will come back and see us again soon. Regards, Ioli Mazgaltzidou

We enjoyed a family party at The Watermill and stayed overnight. Cyril on reception was very welcoming, polite and efficient and also had to man the bar which he did admirably. The finger buffet food was ample and a really nice (although carb-rich) spread although none suitable for a vegan to eat (from his experience he had brought his own). The function room was perfect. The toilets were nearby but had no soap provision for hand washing in the ladies and was not acted upon when asked to rectify. Not very good for hygiene purposes especially with a finger buffet and there was no soap provided in the room so we had to use the shower gel for hand washing there. The breakfast was nice and a hot buffet provision with a nice selection of tinned fruits and cereals. Self serve toast, pastries and beverages were provided. The room was clean enough although the surfaces were grubby and I found some condoms in the drawer! I tried not to look too closely! The bath towel was stained although looked clean. For the price it was a adequate provision for a nights stay for the purpose of our visit.

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Hi, Thank you for taking the time to review our property, your feedback is highly valued. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to hear that Cyril provided you with a warm welcome, he is a highly valued member of our team. I am sorry to hear about the condition of the room, I assure you that we have forwarded your feedback to our housekeeping team and have ensured to take extra care when clearing the rooms. We do hope you will come back to see us again soon. Regards, Ioli Mazgaltzidou

The hotel may sound nice with a watermill running through it, but it's terribly dated with interior brick work throughout, and ancient decor in the bedrooms. My curtains were hanging off the rail, a bedside light didn't work, another was covered in cobwebs and the toilet seat was cracked (and looked about 30 years old...) The room was freezing on arrival so I turned the radiator up, only to find the heating went off about 10pm so I spent the night shivering and consequently got no sleep! I did ask for an extra duvet but was brought two manky looking brown blankets, a bit like the ones my grandma had in 70's. One was covered in stains, though it did smell clean so I gave it the benefit of the doubt because it was so cold! Went down for breakfast at 9am and the food was edible but very bog standard. Staff were friendly but I definitely would not stay here again. Half expected to see Alan Partridge walking around the corridors...it's that kind of place...

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Dear Alexia, On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would like to assure you that we are currently in the process of structure refurbishments with aim to improving our rooms and overall facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01442349955 Regards, Ioli Mazgaltzidou

This is the first time we have used the Watermill Hotel for a conference. The conference was held in the Garden suite, a large room that can be sectioned off with moveable walls. The staff were excellent - nothing was too much trouble. Particularly Martin, who was on hand at all times, even coming in on his day off (Sunday) to help out. Organisation was a dream and this helped the course run very smoothly. The restaurant catered for a wide variety of special dietary requirement with no fuss. The food was excellent and service again wonderful. Bedrooms were larger than expected and clean. Overall a great experience, value for money and great service. We will definitely be back again.

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Dear Grace, Thank you for taking the time to review our property, your feedback is highly valued. We are very happy to hear that our staff members offered you the service and warm welcome that you deserve. It was great having your group with us and we look forward to seeing you again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01442349955. Thank you once again for your feedback, we really appreciate it. Sincerely, Ioli Mazgaltzidou

Spiders in bathroom and corridor, bath wasn't cleaned see pictures Uncomfortable beds, bent broken lamps Barely warm room as had radiator again pictures taken , all you'll NEVER want in a hotel Fire doors wedged open Don't come here , I'll never return

Arrived at what looked like a very nice Hotel,Having checked in we were told room number and nothing else. Only one card to enter. the room which was sparse and the bathroom left a lot to be desired with plugs that did not fit sink nor bath and the tiles could have done with a good clean, when reported to staff they appeared not to understand and excuses were made , but nothing appeared to have been done about it, when checking about breakfast it seemed that no one knew how to work computer to answer questions and the staff command of the English language was poor.to crown it all the window did not close properly and condensation was running down the inside of the same , neither my husband nor I slept for the cold. Suffice it to say overpriced, unhelpful staff, and would not reccommendto anyone

The room and restaurant very high standard of cleanliness, however think we only had a few words from staff during our stay which didn't make it welcoming. We requester a easy accessible family room to which we were told family room was on first floor and we had to struggle with luggage, one member of our group walking with the aid of her stroller. No lift. Food we ordered was all obviously ping meals pizza was a soggy melted mess on the plate, pie had a cold piece of pastry placed on top and carbanara warm. Breakfast was another disappointment food was a lot better however everything was being cleared away as we were eating cooked so no toast etc available to finish our breakfast even the drinks machine was taken away. A very disappointing end to what had been a lovely day out. We will not be returning

Originally a flour mill with water running all around the hotel. Many of the rooms looked like a motel with rooms opening to a balcony, we were in the annex and a good sized room, but what we noticed more than anything, was how clean everything was. Bed very comfortable and firm, enough complimentary coffee and tea and a decent shower. We only stayed one night and didn't use the rest of site as left early in morning, but thought it was worth a bit of praise, as we think it was the cleanest room we've seen in the last few years.

in short. Staff speak very poor English, the bar is terrible, I ordered a Guinness which was like vinegar, then a Boddingtons which was like vinegar plus acid....... CLEAN THE LINES. I did however enjoy watching the rats frolic on the stagnant lake surrounding the rooms and thrilled at the Managers publicly chastising the staff for not having a clue how to serve or even how enter items on the till. the room itself was ok? apart from the er the road for food dripping toilet which was a nice backdrop to the nearby trains.....................Go over the road for food and drinks!

Attended a business breakfast event and felt so sorry for the hosts. As a fellow business owner, when you book a hotel for an event you expect a level of service. In fact, ANY level of service would have helped! Breakfast was late and slow, plates ran out, cutlery ran out, tables weren't cleared quickly..... the list goes on. There was no manager on site to help, so everybody was pretty much left to it!!! AVOID!!!!

The location was amazing , had planned a damily trip and everyone enjoyed it. Staff were really good Marteen and cyril they made you feel welcome. Buffet style breakfast was really good.Will surely visit again.

We had a comfortable stay at the Watermill hotel. The front desk staff was very friendly. We were impressed by the room service offered to us by Mr. Pereira. We came across the manager Mr. Fernandes who was very jolly, n fun loving person who made us feel at home. Indeed a pleasure meeting these human. We really had a very pleasant stay.

The breakfast was widespread and delicious and had a good healthy section. The canal was nice and the rooms were exceptionally clean. We had a good experience Very helpful and responsive staff. no air conditioner.

We have stayed here at the Watermill for the third consecutive week, we are business users and have been treated absolute brilliantly by all of the staff, especially Cyril at the bar and Alina in the reception. These two members of staff should be promoted in our opinion, they are fabulous and a great asset to the hotel. Our trip would not have been half as pleasant if it were not for these two members of staff. Great rooms, great views, amazing food and staff are smashing!!! Highly recommended

Visited our family in Hemel Hempstead and hence chose to stay here. The rooms were quite comfortable with beautiful view . The staff were quite professional and pleasant. Had a comfortable stay. Tea with sanwiches and scones served in the lounge were freshly made tasted great.

We had a comfortable stay at The Water Mill Hotel and the check-in was very smooth ,we were given excellent room service by Mr Cyril Pereira the staff was very friendly and the manager Mr Martin Fernandes was very interacting and a fun loving person. We had a very pleasant stay.

We come away for a few nights and when we arrived to the hotel we was left waiting for ages the staff was very rude and didn't really no any English when we got in the room it was cold and the towels was dirty like they had been left from people before when we told them they said they would bring new and we never got til next day. Then when we went to check out they try saying are payment didn't go thought so we had to pay again which we didn't really have the money so now they have had two lots of money and we have been left overdrawn its a joke had to get police and fraud team involved its taken a lot of my time and effort today and has left me very poorly with my mental health and stuff..

We come away to Hemel to visit family for a little break and stay at this hotel when we went to check out it didn't go smoothly they said my partners card declined even tho we rang the bank it never so we had to pay on my card which was last of my money for a week to buy milk, nappies and they told me they would put the money back in and to much of are surprise were still waiting and been on phone all day to them and back which has been really stressful and I don't need it, I have a new born baby so need time for him and haven't been able to do this so really upset and angry about this, So we're 140 pound overdrawn so any child benefit I get is gonna come straight out we have now and haven't got a lot of money anyway. Which now the police and fraud team are trying to sort out but until then we're without money. The staff are very rude and couldn't understand me and keep hanging up to be honest it's been a joke... Wouldn't recommend this hotel at all !!!

Went for afternoon tea again as had enjoyed it so much the time before. Tea was made strong, just how we asked for it, sandwiches were beautifully fresh, and the cakes were delicious. There was masses of cream with the scones and the scones were the best we have ever tasted. We asked if they were made in house and were told yes they were made fresh by the chef. Absolutely delicious!

When we arrived in our room the curtains were hanging off the rails which didn't bode well. The windows were filthy and actually had cobwebs on them; the sills were covered in dirt. In the shower the water pressure was a trickle and therefore useless for washing a full head of long hair. The final straw was being woken by workmen in the morning. We would not recommend this hotel to our worst enemy.

Our room was filthy, drapes hanging on few hooks, afraid they could fall on the floor. Bed cover had tears and holes. Bathrooms looks like something from a construction site. Never again will we stay in such a mess.

Se arrived in the night and the staff help us to fine a dinner in a no t easy situation. The place is lovely. I don t give 5 star due to the not high level clean of the room. A special Tanja to the Young receptionist girl that helped us.

stayed here as we were attending a party here so it was convenient. Staff were friendly and the location is nice with the river however Our room was not good, bath stained, toilet seat stained, The mattress on the bed was absolutely awful it was lumpy and sank in the middle, it definitely needed a new mattress and a bigger bed, it was probably the smallest bed we have ever slept in at a hotel.. talking of hotels it was more like a motel only it was way over priced for what little comforts you got, i did not sleep at all that night. breakfast at £10 each extra was not worthy of £10 more like £4, it was buffet style and not good, for £10 i expect a choice of eggs not just scrambled powder eggs, i expect someone to bring us toast not make it ourselves, we even had to make our own drinks from a machine... will NOT be staying here ever again.

This was a joint birthday party with band involving over 100 guests included drinks and a buffet together with some accommodation. From the start to the end this event went perfectly and this was due to the pre planning undertaken throughout by Rachel the Event Coordinator. Staff on the day were excellent. The accommodation was again very good and we were given a reduced rate which included breakfast which again was very good. Several of our guests will use this hotel again when travelling in the area. Well done Team Watermill

Staff were very helpful very polite When we arrived we were allocated a disabled room we did not request a diabled room and we had paid for a double executive room. After speaking to reception they moved us to a double executive room what we had requested when we booked. As we were going to a wedding in the evening in a hotel down the road we were expecting to have lunch at the hotel and sit on the outside part of the hotel where the mill is it is like a decking this was not possible as there was a wedding in the marquee at the property but the decking where people staying at the hotel should have been able to sit was taken up by the wedding guests coming through being offered a drink We ended up haveing lunch at the local pub and going back to our room until it was time to leave for the wedding we were going a short way away Breakfast included in the price we were asked if we wanted full English we had no idea what included and were not asked if we wanted scrambled poached fried eggs a small menu on the table shiwing what is included would assist Could be a good hotel but surely paying guests should not be an after thought

So I checked into the hotel around 10pm and was greeted by the very personable Maria, a lovely manner and very helpful. I stay in many many hotels and never write reviews but just the way this lovely lady checked me in and showed me the direction of the room and her very pleasant but professional approach made me want to write this. The hotel is ok and “safe” for a short stay - does need some money spending on it but the room I stayed in was fine. Message to management: Give Maria a raise, she is a credit to your business!

Vijay S, Manager at The Watermill Hotel, responded to this review
Dear Tim Thank you for your response, we are glad that you enjoyed your stay and our front office staff specially Maria very helpful.